Best Western Plus Hotel Addis Ababa, Addis Abeba

Hotel is new and in relatively good condition but found the service to be severely lacking. Not sure if this is consistent across Addis (it was my first trip) but after so many days of business travel, I was really looking for some good, solid service and amenities. CONS -Airport shuttle never arrived to pick me up. I was lucky enough that the shuttle was dropping another guest off at the same time, but he had no record of me. When I alerted the reception staff of this at check-in I was dismissed/excuses made. -Breakfast selections were fine, but service all around slow. Would take 10-15+ minutes for a cappuccino and often had to go without to make my meetings. -Dinner service was even slower and took very long. Food was also inconsistent. I ordered a simple pasta dish two nights in a row; the first night it was fine, the second night was nearly inedible. My companions orders often came out lukewarm and we would have to wait long periods in between requests (i.e. heating up food, salt, additional glass of wine, etc.) -Wifi access was intermittent (again wasn't sure if this is consistent across Addis). -allegedly had access to spa and gym but was never able to do so. PROS -laundry service was good (though you'll need to follow-up yourself) -room itself was clean, comfortable, and in good condition

My stay at an otherwise acceptable hotel was ruined by my experience on arrival at Bole airport. Despite my phoning the hotel the evening before to confirm my arrival details and a 19:45 pickup by hotel shuttle, I was left waiting for 45 minutes in a very unpleasant situation with no phone, local currency and limited knowledge of the language. Two people kindly made phone calls for me but I was unable to contact anyone at the hotel (they later told me there were problems with the lines that day - all the more reason to ensure no customers were abandoned at the airport. Finally I had to return to the airport to get some currency although I was only staying overnight, and I was about to leave in a taxi when the shuttle turned up and the driver came to get me out of the car. After a drive lasting 10 minutes we reached the hotel (I could literally have walked in the time I was waiting) and I asked to see the duty manager to complain: I told him I would write a negative view of the hotel, and would never stay again, but wanted to be fair and explain to him why. Unfortunately the duty manager looked about 20 years old and had clearly had no training in dealing with dissatisfied customers: he merely looked embarrassed and I knew he would make no report of the incident. He didn't even have the nous to offer a welcome drink to help compensate for the extreme inconvenience. After such a stressful experience I was in no mood to appreciate the hotel. It was ok, nothing more. On my last stay in Bole I paid 50 USD for a comfortable and considerably larger room, and good service, including punctual pick up and drop off, at a hotel a stone's throw from BWP. My calculation had been that by paying around double that price, I could be sure of a very good hotel and excellent service: unfortunately I was completely wrong. No guesses where I will stay next time...

I stayed in this hotel while on business in Addis Ababa. My room was perfect. I got to use the sauna and steam room while I was there - these were good. The restaurant was good. Their meeting rooms were okay - but on the small side for bigger groups. On the whole its a great hotel

First, the check-in staffs were very good on the same day, when we needed a last minute dinner booking for Monday night, Timketu was able to recommend a very good restaurant and arrange a table for us. Thank you Timketu! On Monday night we went for Night life nearby at AV club unfortunately I lost my Wallet and Passport there, but now one was keen to help us at the club thus I manage to come back to Best western hotel, I told to the night shift staff he call his Manager then I speak with Manager Abiy and I told him everything what happened there, this guy was very humble and he listened me very courteously then he call a phone call to the club but no one was responding, then we went together there he asked for the club manager & after they speak with their local language and we get inside were I was sitting before then the club manager call all the bartenders and waiters ask them one of the bartenders say that he just handed here and brought my passport and wallet form the back. I really want to thank to Mr. Abiy for his assistance and cooperation he goes beyond what I accepted form your staffs. The hotel Senior Management should be Proud for your friendly helpful staff. Just would definitely stay here next time I'm in Addis Ababa.

im in Addis for 2 years and for me as person who like sweets wasn't easy to find the place can satisfy me, the variety and taste of food and sweets always grab me to have good time in the restaurant. beside the delicious meals and tasteful of sweets , i found the price very reasonable. so far it my best recommended restaurant i invite to my friends.

Best western Plus Hotel is one of the best hotels that exist in Addis Ababa while I was there I really enjoyed the bed rooms.I had cheese cake during at my stay. It was amazing. The staffs are also amazing. There is a Turkish chefs.

I was hopeful to stay at the Best Western because it was built in March 2018. However the finishing is really bad and the hotel is always showing signs of wear and tear. The food is very average and the service is ok.

very professional service from well trained staff. Bravo to Manager Goken. . Hotel equipped to best international standards.. Restaurant and bar serves good variety of local and continental foods. Reception very friendly and helpful to handle customer requests. Location is very central sitaued opposite Edna mall the premier shop Mall in Addis. Plenty of bars and entertainment around. Close to airport. I will stay again

I find the hotel to be well located for business and entertainment. Easy to grab a taxi to anywhere in the city. The two main cultural show restaurants are a short distance away. The place is better than any of the Best Western Plus I've seen in North America.

Location is excellent, everything's around, safe area and lot's of restaurants & pubs around, staff attention to details ,smiling and always ready to help, very clean hotel and affordable price . Much recommended