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Best Western Plus Truckee-Tahoe Hotel, Truckee

4.0/5  - basé sur 313 notations.
11331 Brockway Road, 96161-2107, Truckee, United States - Voir l'itinéraire

Nous sommes un hôtel récemment rénové au cœur des montagnes de la Sierra. Proche de plusieurs stations de ski et du magnifique lac Tahoe, nous sommes le meilleur choix en matière d'hébergement à Truckee. Nous proposons un petit déjeuner chaud complet gratuit pour bien commencer une journée d'exploration. Nos chambres sont toutes dotées des lits les plus confortables de tout Truckee, d'un accès à Internet sans fil gratuit, un mini-réfrigérateur et un four à micro-ondes. Nous bénéficions d'une situation idéale, juste à côté de trois restaurants remarquables. Les divertissements et activités ne manquent pas dans la région de Truckee, et même les habitants de la région trouvent toujours de nouvelles attractions passionnantes. Venez découvrir ce qui rend cette ville unique si spéciale et séjournez dans notre hôtel. Passez un excellent séjour !

Best Western Plus

Truckee-Tahoe Hotel

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Parking gratuit
    Parking gratuit
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
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Avis de nos clients

En partenariat avec tripadvisor fr
Certificate of Excellence 2018
Basé sur l'avis de 314 voyageurs
Note attribuée
Excellent
144
Très bon
120
Moyen
28
Médiocre
13
Horrible
9
CONSULTEZ LES AVIS POUR
En couple En couple
102
En famille En famille
115
Escapade entre amis Escapade entre amis
26
Professionnel Professionnel
40
Voyage solo Voyage solo
23
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Best BW between Truckee and Rawlins, WY"

4
12/07/2018

On a road trip from the Great Lakes area, we stayed in three Best Westerns, startiing in Rawlins, WY. This one in Truckee is by far the nicest, although about $70 more for a standard room. There are some similarities with all of them, but Truckee's was recently remodeled, and it shows. The fixtures and furnishings are clean and modern. Our standard rooms in all of the locations came with the usual amenities found in better hotels, such as a flat screen TV with plenty of channels (including movie channels), AC, wifi, comfortable beds, a fridge, small appliances, a dresser, etc. Not all of the others included a microwave or a small freezer above the fridge, as this one did. The only complaints we had with the room were small: The TV remote didn't work well (maybe needed batteries), there was no printed TV channel guide (since the remote wouldn't scroll through the guide screen by page, we had to select and view stations one at a time), and there was only one sink in the bathroom (a couple of the BWs had two sinks with mirrors). The breakfast and the room it's in was much nicer than at the other locations: The food was nicely presented, and there was a kitchen staff making sure guests were happy. All of the locations offered the same hot food: DIY waffles, scrambled eggs, eggs with veggies and cheese, bacon and sausage. But this location also offered biscuits and gravy and refried beans, as well as a wider variety of beverages. The young women at the front desk were very sweet. The building is attractive, and the surrounding scenery is in a class all its own - quiet, beautiful and fragrant pine woods, attractive residential neighborhood. There are a few nice restaurants right next door, and we had some great sushi at Drunken Monkey. We were just passing through and stayed only one night, but we were glad we chose this hotel.

Casey G, General Manager at Best Western Plus Truckee-Tahoe Hotel, responded to this review
Thank you for your feedback! We strive to provide a great experience for all of our guests and we are happy you enjoyed your stay. Our staff works hard to provide an exceptional experience for our valued guests, such as yourself, and we are glad you enjoyed our hotel, great breakfast and beautiful surrounding area. We look forward to having you back again soon.

"Great place to stay in Truckee"

5
09/07/2018

We had such a great stay here last year, that we came back again this year. The rooms are clean and quiet with a microwave, coffee maker and fridge. Our room was close to where some construction was going on, but we never heard any noise from it. The hot tub was down while we were there, but that didn't bother us. The pool area is nice with a fire pit. We thought the free breakfast was great. The lady doing it does a great job. There were more options than other hotels, such as fresh fruit, salsa for your omelette or scrambled eggs, bacon and sausage too. She presented the food nicely and kept the area clean. Free cookies and water near the front desk and also computer access. We hope to be back next year.

Casey G, General Manager at Best Western Plus Truckee-Tahoe Hotel, responded to this review
Brandi, thank you for taking the time to review our hotel! Your business is very important to us and we value your feedback. By telling us what you liked about your stay (great breakfast, free cookies!) and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again next year!

"What an awesome hotel!"

5
06/07/2018

Just a short walk or three-minute drive to the heart of downtown, the location could not be better. The bathrooms are brand new and very upscale - barn door sliding shower door and granite counters. Large fridge and microwave made this almost an apartment. The breakfast area is brand new and immaculate. Watched the World Cup on a giant HD TV while eating a full, included breakfast. Fantastic. Can't wait to return when in the Tahoe area. Highly recommend it!

Casey G, General Manager at Best Western Plus Truckee-Tahoe Hotel, responded to this review
Thank you for your feedback Peggy! We strive to provide a great experience for all of our guests and we are happy you enjoyed your stay. We look forward to having you back again soon.

"Quiet out of town"

4
27/06/2018

Very pleasant place to stay. Not within walking distance of old town but there are to eating establishments about 400 ft from hotel. The hotel is clean and staff is very nice Breakfast is a nice buffet. Much of the same choices but refried beans sausage and bacon were nice additions. The breakfast area is larger than many other BW facilities. Nice ambience and comfortable seating

Casey G, General Manager at Best Western Plus Truckee-Tahoe Hotel, responded to this review
Thank you for taking the time to review our hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay, our friendluy staff, the breakfast and close by restaurants, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Nice hotel"

4
27/06/2018

Wonderful beds and very nice room. This hotel is very close to town and some yummy restaurants, breweries and wineries. The breakfast was a little boring on certain days that we were here, but overall pretty good. The staff were all very friendly and that was very much appreciated! I would stay here again.

Casey G, General Manager at Best Western Plus Truckee-Tahoe Hotel, responded to this review
Diane, thank you for taking the time to review our hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay i.e. comfy beds, yummy food and drink close by as well as how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Exceeded My Expectations"

5
19/06/2018

I wasn't sure what to expect when I made my reservation. I don't usually stay at this brand of hotel. This hotel, however, exceeded my expectations. Check in was easy. I was a little skeptical when I told the receptionist that I had a $10 gift card that I wanted to apply to my room and she told me to email it. She said it would show up as a credit the next morning when I checked out. I was weary but just like she said, I had the credit with no issues. The room was spacious. We had a double queen room. There was a microwave and refrigerator, which I always appreciate. The beds were so comfy and had a topper on it that was so fluffy I could barely sit on the edge of the bed without falling off (which is no complaint). The location was great. We walked to a great restaurant and there were two others in the same location. And for those with the need, there was a car charging station right next door with plenty of stations. I wish we would have had more time to explore downtown Truckee. The breakfast was one of the best I have had in a hotel. There was plenty of hot food with a great selection. There was someone there ensuring everything was clean and filled. The seating area was a little small but that is not really a complaint. Overall, we had a very nice stay at this hotel. We definitely would recommend it to anyone in the area and will definitely stay here again.

Casey G, General Manager at Best Western Plus Truckee-Tahoe Hotel, responded to this review
Thank you for your feedback! We strive to provide a great experience for all of our guests and we are happy you enjoyed your stay. We look forward to having you back again soon.

"Will be back for sure!"

5
18/06/2018

Usually stay elsewhere when visiting Truckee. Room happened to be less expensive at the Best Western this trip. Breakfast incredible .... husband loves breakfast, and told the staff “This is the best breakfast we have had in all the hotels we have stayed in. Staff most cooperative and friendly. Will return. Other hotel can't hold a candle to this one.

Casey G, General Manager at Best Western Plus Truckee-Tahoe Hotel, responded to this review
Thank you for your feedback! We strive to provide a great experience for all of our guests and we are happy you enjoyed your stay. We look forward to having you back again soon.

"Three of Us"

5
18/06/2018

What a delightful stay! Our room was spacious, clean, comfortable and quiet! The staff in the lobby and at breakfast were attentive and helpful. We enjoyed a delicious and more than adequate breakfast. Would absolutely stay here again!!!

Casey G, General Manager at Best Western Plus Truckee-Tahoe Hotel, responded to this review
Thank you for your feedback! We strive to provide a great experience for all of our guests and we are happy you enjoyed your stay. We look forward to having you back again soon.

"Nice Property with A Couple of Hiccups"

3
17/06/2018

Very nice property overall. Rooms are a good size, though next time I would request a room on the second floor as there is some noise if on lower floor. Breakfast was very good overall and the decor of public areas is well done. Check in was easy and the staff was accommodating. Unfortunately, our room was not serviced and when I asked about it, was told that perhaps the room was occupied or the do not disturb sign was on the door. We were out all day and there was no sign. Also, the hot tub was not working which we were looking forward to a soak after a tough hike.

Casey G, Manager at Best Western Plus Truckee-Tahoe Hotel, responded to this review
Thank you for taking the tme to review our hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Decent hotel"

4
10/06/2018

Pretty nice Best Western. My room was a bit on the small side. A double bed with a very comfortable mattress topper. It's pet friendly and breakfast is served at 7 am. Rooms were clean and staff was helpful.

Casey G, General Manager at Best Western Plus Truckee-Tahoe Hotel, responded to this review
Thank you for your feedback James! We strive to provide a great experience for all of our guests and we are happy you enjoyed your stay. We look forward to having you back again soon.

"PET FRIENDLEY"

4
04/06/2018

Great pet accommodations. Lots of poop bag stations everywhere. Nice & safe walking locations & areas for dogs to relieve themselves which were well lit at night. Pet charge was very reasonable. Just suggest having some items available for pets such as food & snacks.

Casey G, General Manager at Best Western Plus Truckee-Tahoe Hotel, responded to this review
Thank you for your feedback! We strive to provide a great experience for all of our guests and were happy you enjoyed your stay. We look forward to having you back again soon.

"It was ok"

3
29/05/2018

Hardest mattress ever. Need to get the Best Western mattresses. That was the reason we chose BW, to sleep in the best mattresses I've ever slept on, only to find out, this location didn't have them. Big disappointment. Rooms had a musty smell. Reserved a king bed room, paid for a king bed room, was told the bed was a king bed, but it was the smallest king bed I've ever seen. (it was a queen bed).

Casey G, General Manager at Best Western Plus Truckee-Tahoe Hotel, responded to this review
Thank you for your feedback! We strive to provide a great experience for all of our guests and will work hard to improve the areas of your concern. We look forward to having you back again soon.

"Really nice"

4
06/05/2018

We found this hotel to be very nice. Our room was modern, comfortable, & clean. The beds are very comfortable. The breakfast includes hot items like bacon, sausage, eggs, etc. The pool area is also nice.

Casey G, General Manager at Best Western Plus Truckee-Tahoe Hotel, responded to this review
Thank you for your feedback Allison! We strive to provide a great experience for all of our guests and were happy you enjoyed your stay. We look forward to having you back again soon.

"Comfortable Hotel close to amenities, skiing and beautiful Lake Tahoe and Donner Lake"

4
18/04/2018

Hotel is a bit dated, no HD TV and noisier than I expected (bring your earplugs if you're a light sleeper). Otherwise rooms are very private, clean and comfortable and this hotel is very dog-friendly. Suggest if you have an anxious dog to ask for a room that is not near an entrance! Nice pool and hot tub in center of hotel and good restaurants right next door. Promotional pricing was excellent for Tahoe/Truckee area and lots to see - love coming to this area.

Casey G, General Manager at Best Western Plus Truckee-Tahoe Hotel, responded to this review
Thank you for your feedback Shelley! We strive to provide a great experience for all of our guests and we are happy you enjoyed your stay. We look forward to having you back again soon.

"Fantastic Stay!"

5
31/03/2018

The Truckee Best Western far exceeded my expectations. They had friendly, knowledgable, helpful staff; very clean rooms; wonderful feather beds; large in-room fridge; in-room coffee maker; extensive complimentary breakfast; free internet; free parking; great location. I will definitely stay here again.

"Goldilocks Would Stay Here. And This Property is Pet Friendly!"

5
30/03/2018

Our room was spacious and very comfortable and very quiet. When you stay in a motel, your goal is to get some sleep, which means that the room has to be quiet, the bed has to be comfortable, the room has to be dark, the temperature has to be just right. This property met all of my criteria and more! The bed had a feather bed topper which was heavenly. I'd never slept on one before but now I'm in the market for one at home. It was that wonderful. The room was very spacious, so much so that our portable dog kennel easily fit in several different places so we could determine which spot would be right for our dog (a German Shepherd so size matters). Breakfast was so much more than I'd expected. There were scrambled eggs, omelets, refried beans, potatoes, sausage, waffles, cereal, yogurt, hard boiled eggs, fresh fruit, toast and on and on. Since I'm a tea drinker, if the breakfast has Earl Grey tea bags, I'm extra happy. If the breakfast just has generic, one-size fits all "tea" bags, I'm a lot less impressed. We ate dinner in downtown Truckee, a quick four minute car ride. I'd stay here again, recommend it to anyone looking for a very convenient and comfortable place to stay in Truckee.

"Great hotel - Horrible customer service"

3
20/03/2018

We stay in the Best Western Plus Truckee hotel quite often during the winter because it is comfortable and close to Northstar. However, I was extremely displeased with their customer service. We weren't able to make it to check-in one Friday night because the roads (i-80) were closed due to spinoffs. We called the hotel to let them know that we couldn't make it tonight but would arrive tomorrow for the second day of our reservation. We also inquired about a refund. The woman working the front desk was really nice and she said to call back the next day to talk to the general manager. We couldn't get a hold of the general manager, Brad after trying several times on Monday morning, and according to the assistant manager Alex, the 'roads were only closed for a few hours on Friday'. I booked this hotel through Expedia, and the customer service agents tried to resolve this issue as well but were unsuccessful. Thoroughly disappointed with the service and will think about staying at the Hampton Suites just up the road next time.

Brad B, General Manager at Best Western Plus Truckee-Tahoe Hotel, responded to this review
Emmie- Thank you for your feedback. Unfortunately, I did not receive your message or I would have definitely returned your phone call. In cases such as these, i'm not able to issue a refund. When you reserve a room at a hotel, you are guaranteeing that you will be responsible for that room and the associated charges unless cancelled in time. We turned away multiple guests because we held that room for you and in fact the storm that closed the highway had been forecasted for well over a week. Therefore, it is the responsiblity of the guest that made the reservation to either cancel their room in time so that we are able to resell it, or to pay the penalty of 1 night if you are unable to stay in the room that we have held for you. Our cancellation policy is 48 hours in advance, or 24 if you are a Best Western Rewards Member. I do apologize for the inconvenience and sympathize with you regarding the status of the highway, but we are not at fault either. There is always the option to purchase trip insurance if you are concerned that weather could impact your ability to make your reservations. Please contact me at the hotel if you have any additional questions or concerns. Thank you.

"Great location..."

5
19/03/2018

Great location. Clean room. Easy parking. Fast wifi. Several good restaurants to walk too... allow dogs... nice heated pool. Good breakfast. Located at center of Truckee, so near most skiing areas and resorts.

"Great Best Western"

5
11/03/2018

This was a very nice Best Western for many reasons. Some that stuck out were that the front desk was very welcoming and accommodating to give us a room with a pool view. The hotel was either new or nicely remodeled. The pool was heated for all seasons. The hotel even supplied puzzles and board games for families to keep entertained.

"Quiet Location. Lots of amenities"

4
05/03/2018

We had trouble booking the hotel. I think the staff was new. We also had trouble finding it with our GPS. it is above and out of town. Once we got there the staff were hospitable. The rooms were good size and comfortable. The decor is lodgelike. There was fruit and coffee available. There is a firepit outside and pool and hot tub which we didn't use. The breakfast room was spacious and the food variety very good. This hotel is well maintained and the atmosphere was relaxing. We are rewards members and this is one of the better BW's we've stayed in. It was pricier than most though.

"Nice hotel with good breakfast but very noisy! "

3
19/02/2018

We stayed here for a few nights with our two kids so we could go skiing at both north star and sugar bowl. We were actually pleasantly surprised with the comfortable beds, the updated finishes, the great hot breakfast with lots of options that would please anyone, the proximity to Few good restaurants in easy walking distance (fifty fifty was quite good and has cocktails and great beer!), and easy parking. What we did not like is how noisy our room was as we got a room with a connecting door to an adjacent room and also overlooked the courtyard with the pool and hot tub on the ground floor. There are lots of very inconsiderate and loud people at this hotel (not surprising) I would stay here again if we got a non connecting room (our neighbors blaring tv woke us at 11 pm), on the top floor not overlooking the court yard - live and learn!!

Brad B, General Manager at Best Western Plus Truckee-Tahoe Hotel, responded to this review
Laura- Thank you for your most recent feedback regarding your stay at the Best Western Truckee Tahoe Hotel. I do apologize for the noise levels that you experienced. It is normally very quiet at the hotel, but ocassionally we get some noisy guests(usually during ski season). We do have 24 hour front desk coverage, and my agents are trained to manage noise complaints such as the one you incurred. I do appreciate the feedback, as it will only serve to help us improve our property. Please come back and see us, and make sure to contact me so that I can ensure your stay is perfect. I hope you had a good time in Truckee!

"Truckee base"

4
03/02/2018

We used the Best Western hotel as a base for travel in the region to Squaw Valley and Reno. Enjoyed the walks, the restaurants and shopping in the town. of Truckee. The B/W breakfast is a very good option.

"good hotel with access to Donner Pass skiing"

4
29/01/2018

Stayed here to enjoy Nordic skiing at royal gorge. Hotel was quiet and comfortable. Room was comfortably sized. Staff was nice and polite and they had free Wall Street Journals. There were two restaraunts within close walking distance (although they are not great),

"family visit"

5
11/01/2018

My family was up for a visit for new years, I put a few of them up at BW in Truckee as it was close to our house in Tahoe Donner and the festivities we were attending at Northstar, they loved their stay there. We have done this several times before so it is almost a holiday tradition now, I'm sure we will do it again again. Very nice hotel and close to all Truckee Northstar attractions.

"Great service"

5
08/01/2018

We have stayed multiple times and every time we can count on great service and consistent rooms. The breakfast has been very helpful, one less thing to worry about. The pool, hit tub and fire table are awesome!!

"Wonderful place to stay."

4
08/01/2018

Everything in the hotel was comfortable and well maintained. Breakfast was great each morning before heading up the mountain to ski. Only down side the free shuttle to Northstar did not arrive 2 mornings in a row. Ended up using the TART service which was more reliable.

"Disappointed with this Best Western Plus Service"

3
07/01/2018

We chose this hotel as we were two families needing two rooms with 4 people per room, and only staying 3 nights, so not worth booking a VRBO or AirBNB. Location was very close to Lake Tahoe and the pricing was much less than directly on the lake. You could walk to a few restaurants nearby so you didn't need a designated driver. I thought the TESLA charging stations in the parking lot were very high-tech and innovative. Breakfast was only served until 9AM. It is a resort town so that was too early. Hot tub did not work the entire time we were there-3 days. They kept promising that it would be fixed the next day, but the day came and it wasn't fixed. It was one of the reasons we chose this hotel, so we were very disappointed. Internet was spotty from time to time. Selection was decent for breakfast and service was very good and attentive. Hotel was arranged strangely (giant square) and you had to go outside the property for fastest way to our room. Pool and open inside area closed at 10PM and didn't open until 10AM (that is late in the morning). They hounded us at 10PM to leave the area near the pool and fire pit even though we were in the middle of a conversation. I thought they should have offered some kind of concession for the broken hot tub. 3 days is a long time for it to be out of service during high vacation season. They kept saying it would work within 24 hours. I found the front desk a bit unhelpful and not super friendly. I asked a number of questions and they didn't seem to know the answers. The rooms were a bit small, but dark, and were in need of renovation. For the price of the rooms,they should be refreshing the rooms and stepping up the front desk customer service and support.

Brad B, General Manager at Best Western Plus Truckee-Tahoe Hotel, responded to this review
Dear Guest- Thank you for the feedback regarding your stay. There have been no reports that our hot tub has been malfunctioning, and I followed up with my maintenance manager whom checks the jets and temperature every morning, and it has been functioning at 100%. There are 2 buttons on the wall right next to the hot tub that turn the jets on. I'm assuming that those were missed, causing you to believe that it was not working(I only say this because it has happened before). Additionally, we close the hot tub down at 10pm because it is in a courtyard in the center of the hotel and this is a time when people begin going to bed, and we do so in order to control the noise for the guest rooms facing this area. A pool and hot tub of this size takes awhile to maintain, and so we need a few hours in the morning to perform all of the necessary maintenance which is why it is not open until 10 am. Breakfast hours for the hotel are: Mon-Fri 6am to 9:30am Sat-Sun 7am to 10am Thank you again for the feedback regarding your stay. I will consider your comments in order to determine how I may improve our hours and communication here at the hotel. Feedback such as yours only helps us to get better. If you have any additional concerns, or would just like to speak with me directly, please feel free to contact the hotel and ask for me. We do hope that you will return and give us another opportunity to serve you again! Best, Brad B. General Manager (530)587-4525

"Very good place to stay in Truckee"

5
02/01/2018

You could have fooled me that this wasn't an upper scale lodge. Very friendly front desk staff. Amazing full breakfast, but get there before 8am to beat the crowds. Rooms are nicely decorated and beds comfortable. The pool and hot tub are heated- we were in it every day only cold getting in/out. I loved the location which is pretty close to everything but away from all the people swarming downtown. Definitely a great place to stay!!

"Great place to stay in Truckee"

5
31/12/2017

We went to ski at Northstar and this hotel is less than 10-min away by driving. We got a standard 2 Queen bed room. Room size is within the range as most other hotels. This hotel is close to the central Truckee, where you can find many restaurants.

"Vacation week"

4
30/12/2017

Overall was okay. $400 a night including tax was a bit too much for this place. But I guess it is what it is. Staff were great. Beds are not that comfortable ( at least for me) . The fair price for this hotel is not more that $99 a night with single bed. Maybe even that is too much.

"A Night With the Dust Bunnies"

2
28/12/2017

clean and dust the rooms. There were grammcrackers (not crumbs) and Gatter Aid bottles on the floor, and dust bunnies and feathers under the beds. I don't mean a thin layer of dust a week or month old. I mean layers of dust on the floor and on the gatteraid bottles that had to be months or years old, any time the heater turned on it would kick up a cloud of dust in the room.

Brad B, General Manager at Best Western Plus Truckee-Tahoe Hotel, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We have recently completed a Deep Clean of all of our rooms, however I will look into the situation you mentioned to determine if something was missed. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 530-587-4525. Sincerely, Brad B. General Manager Best Western Plus Truckee Tahoe Hotel

"Wonderful stay"

5
26/12/2017

Comfortable beds, heated pool to relax in after a hard day's work or play and the staff were great. Close to a really good Thai restaurant. The room was already warm when we got off work, so we did not have to freeze for hours like some hotels, when it is 7 degrees outside. Thanks for the great stay.

"We will stay here again!"

4
22/12/2017

Professional staff from the front de d k to the breakfast staff to the maid service. Just wish breakfast went later than 9:00 so we could slerp in. The lighting is minimal. This made it too difficult for me to read.

"Breakfast"

4
05/12/2017

Nice hotel, clean comfortable bed, nice mini bar set up, will be staying here more often as it's close to Truckee down town kings beach and Tahoe City. The breakfast buffet was well stocked and good quality, because it was included with the room I thought it would be more basic, it was more than that.

"Nice place"

5
27/11/2017

Clean rooms. Friendly people. Excellent location. All the things in the room working. Love to go back and also love to refer family and friends. It change of my view of Best Western much much better. Breakfast was awesome too.

"Fantastic Pet friendly Hotel"

5
24/11/2017

Great staff! They were very welcoming and informative! Great facilities! The pool and the hot tub are state of the art! Comfortable room!! Good breakfast! Lot's of variety! Great location next to an awesome brewery and a really good winery!! Great Stay!! We will be back with our dog whenever we are visiting Truckee!

"5 star 3 diamond motel "

5
21/11/2017

This is the very finest 3 diamond lodging I have ever stayed in. I am 62 years old and have stayed in plenty of motels over 45 years (motel being you park your car near your room). Rooms are very nice and quiet, good bed, nice room amenities. Very professional staff - obviously hotel management graduates. Breakfast is the best non-server meal breakfast in have encountered. Nicely cooked eggs, good breakfast meats, cook your own waffles, numerous juices, coffees, teas. Wayyy beyond Continental breakfast, and equal to a restaurant breakfast. Great motel. I booked next week after 2 nights here (more moving), and will book the following week

"Great base near Truckee"

5
30/10/2017

This is a lovely hotel close to Truckee. It is within walking distance of the main area of Truckee but there isn't a sidewalk for part of the walk so we drove into town. The rooms were comfortable and quiet.

"Awesome hot tub!"

4
29/10/2017

Staff at front desk are very welcoming and helpful. Rooms are spacious with comfortable beds. Outdoor hot tub and pool area are great for relaxing after travelling. Great location with several restaurants within walking distance. Hot breakfast is included with many choices offered. I would recommend staying at this location.

"Perfect Vacation"

5
28/10/2017

Excellent ,home away from home. Largest hot tub I have seen Perfect to relax those sore muscles from hiking. Less than a mile from downtown but far enough away from the traffic & noise. All afternoon & evening there was fresh fruit & freshly baked cookies available.

"ok"

3
26/10/2017

they need to clean under the beds. the staff was friendly. nice pool area with an outdoor fireplace--very cool--. the hot tub was large but the jets only worked on one side. some rooms are pet friendly. we haven't had any issues at any of the Best Western Hotels we have stayed at. this is the first time we will give them the benefit of a doubt if are in the Truckee area again. maybe

"Overpriced Noisy Rooms"

2
26/10/2017

Really expensive for what you get. The decor is nice and stuff is clean but I had terrible issues with hearing the neighboring room tv - and also slamming of doors. Paid more than 160 - not good for the price.

Brad B, General Manager at Best Western Plus Truckee-Tahoe Hotel, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. I do apologize that you had an issue with the noise coming from the neighboring room. We do ask that all of our guests respect quiet hours and are more than happy to contact any room/guest that may be exceptionally noisy. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 530-587-4525. Best, Brad B. General Manager

"Bert Western Plus - Truckee"

4
23/10/2017

This is a great place to stay when you're in the area. Perfect location, centrally located, and the property is well maintained. The breakfast is good as is the service. The staff is considerate and friendly.

"Cost-effective "

5
12/10/2017

It is well-organized place to stay for visitors. Free breakfast is pretty alright. There was kind staff made me feel comfortable. Also I saw some kids enjoyed at the hot tub next to pool . If Heater in the room hadn't made a big noise to feel me bugged , it would have been super greater.Overall, pretty good.

"Road trip to Idaho"

4
10/10/2017

Clean room, friendly and courteous staff, excellant value, great location for dining. Would stay here again. Nice breakfast. great parking, easily walk to evening dining. Location is just off the highway just outside Truckee, CA.

"Well Worth The Price"

5
04/10/2017

We stayed here one night during our cross country drive. It isn't the least expensive place we could have chosen, but it is one of the best we chose. The rooms were well appointed, the staff were exceptionally friendly, and the breakfast was to die for. It was also convenient to historic downtown Truckee and the Donner state park. I'd highly recommend this hotel to anyone.

"Best Western Truckee great location"

4
04/10/2017

Great location Close to downtown and great restaurants Breakfast was very good, nice pool and jacuzzi. Easy check in . Quiet hotel except for partying in next room one night. Close to Tahoe and ski resorts. Family friendly and pet friendly

"Truckee, Calif."

4
01/10/2017

Not expecting much in Truckee, I was pleasantly surprised with the hotel accommodations and its close proximity to the charming town of Truckee. The staff were all very pleasant and wanted to make sure we had everything we needed. The breakfast menu was greatly varied and all the staff were so pleasant to be around.

"Still EXCELLENT on my 3rd visit"

5
30/09/2017

this is a VERY good Best Western hotel. nice location, very well maintained. rooms clean as a whistle. every convenience in the rooms, fridge, microwave, giant screen TV, coffeemaker, hair dryer, ironing board and iron WiFi etc. VERY comfy bed. the front desk staff are very good except for Mary who is The BEST anywhere! this was my 3rd visit in 3 years and it has consistently been excellent, never any issues at all. Be sure to eat at the Fifty-Fifty brew-pub next door! BTW the hotel is just outside of Truckee BUT is almost an hour away from Lake Tahoe!!!

"Truckee swim meet"

5
29/09/2017

An excellent hotel to stay! Very nice clean, quiet rooms! The beds were the Best, very comfortable! The pool and grounds were exceptionally nice with awesome fire pits! Pool and (hugh) hot tub was awesome !

"Great stay"

5
25/09/2017

Spent over 20 nights in this hotel and everyone of them was great. New General Manger Brad is doing great so far and Carlos has been very helpful. Front desk staff was very nice, accommodating and friendly. Breakfast was good and again the staff was great.

"What a wonderful hotel in the pines of Truckee"

5
23/09/2017

This was a great hotel to stay at. We enjoyed the personal service of the front desk personnel and the decor was great! Really enjoyed our stay here! The breakfast was well presented and the breakfast room was nice and big. The bed was a tad soft, but then I like a firm mattress. Overall, a great stay!

"Enjoyable Visit"

5
22/09/2017

We recently spent three nights in Truckee visiting friends and stayed in this hotel. We were very pleased with everything provided. This is not a new facility, but it has been modernized and well maintained. We appreciated the room size, the comfy bed and the easy chair and ottoman in addition to the desk. The employees were very friendly, and the manager was in evidence everywhere. Breakfast was a large buffet with eggs, both scrambled and hard boiled, bacon, sausage and beans on one occasion. They offered several cold cereals, instant hot cereals, numerous bread choices and fruit salad in addition to juices, apples and bananas. The waffle station worked well too. Thete were cookies in the lobby in the afternoon. The hotel has a pool and hot tub, but we did not use those. There is also a nice firepit for evenings not as cold as the below freezing temps we experienced. The location makes for an easy trip into Truckee, and I 80 is close by if you are headed to Sacramento or Reno. We would definitely return.

"Exceeded Expectations"

5
21/09/2017

Hotel staff was gracious, friendly and helpful. Breakfast was outstanding! Rooms clean and nice decor. If we are ever back in the area we will stay here again. Best Western rewards rock. Glad we found the place.

"Dangerous while showering"

2
18/09/2017

There was no anti-slip rubber bath mat provided. We called housekeeping and were told that they don't provide them. The shower is too slippery to safely stand in while showering. So I don't think this hotel care's about my safety.

Brad B, General Manager at Best Western Plus Truckee-Tahoe Hotel, responded to this review
Dear guest- Thank you for your feedback and I do apologize that we did not have an anti-slip mat available for you upon request. As the new GM, I appreciate reviews such as yours so that I know what I can improve at the hotel. I will ensure that we do have anti-slip mats available upon request from now on. Thank you for your stay and I hope that you will give the Best Western in Truckee another chance. Please contact me if you decide to stay with us again. Best, Brad B. General Manager

"nice but over priced"

4
10/09/2017

nice hotel...good breakfast....but over priced...road out front was having work done...dust all over vehicle...clean rooms...friendly helpful staff....there is no need to have 200 characters in a review...this is extremely too long...

"Comfort and Quality"

5
28/08/2017

This is the 3rd time we have stayed at this hotel. It has great service and offer quality at an affordable price. It's close to everything. The pool and spa were great for kids and there is a relaxing atmosphere. I'd highly recommend this hotel for anyone looking for a quick comfortable getaway!

"Summer Trip 2017"

5
28/08/2017

Very nice hotel. The front desk employees, 2 young men, were having difficulty assisting me with my free night voucher. They contacted Carlos, the manager I think, and he was very accommodating. Insisted on getting me in my room without having to wait on them to apply the free night voucher. Close to a couple of good restaurants, within walking distance. Would definitely stay again!

"Great place to stay in a fun adventure town"

5
27/08/2017

We were very comfortable at the Best Western after getting off the PCT for a couple zero days to clean up and relax. Staff was excellent, rooms were clean, pool was cool, breakfast was great. High Sierra Taxi was also excellent at getting us where we needed to be.

"Nice place to stay."

4
26/08/2017

Good place to stay. 3 restaurants within walking distance. 1 of the restaurants is a Micro-Brewery. I stayed here twice. Both times the room I was given had a bad odor. The staff apologized and gave me a new room. I suspect the odor is from allowing pets to stay there. Breakfast is great, bacon, sausage, eggs, potatoes, etc.

"Great stay"

5
21/08/2017

Excellent staff, clean, good breakfast with a great variety to choose from and it's also pet friendly. Beautiful scenery and had a few close restaurants, so we didn't need to drive, walked across the street. Definitely will stay again.

"Great Hotel"

5
16/08/2017

This hotel is beautiful. The location is perfect, close to the river and parks. We arrived early and were allowed to check in. The staff was super friendly. The decorations inside the hotel were so cute, vintage skiing equipment and other antiques. Dogs are allowed here although there really isn't a place to let them walk around. The rooms were clean and up to date. The outside pool was nice and had sun all day. The breakfast was open early every day and was fresh. When I go back to Truckee, I'll stay here for sure!!! Great place.

"Just go camping instead!"

1
16/08/2017

Expensive, stinky and not very clean. This place gets used hard by the public and it shows! Really, are you traveling in the Summer? Just bring a tent and sleep in any National Forest camp ground. Pit Toilets have to be a Step-Up from this place.

Carlos C, General Manager at Best Western Plus Truckee-Tahoe Hotel, responded to this review
Dear Katie, Thank you for your recent review. We apologize by not exceeding your expectation. We hold ourselves to much higher standards of cleanliness and we would love to hear a little more details regarding your stay. If you would like to reach out to us at 530-587-4525. Your feedback is very valuable to us. Sincerely, Carlos Cruz-Ampudia General Manager Best Western Plus Truckee-Tahoe Hotel

"Cute spot"

3
14/08/2017

This hotel, located in super cool Truckee was cute, had a nice outdoor fireplace area, outside pool and large hot tub. The breakfast was typical Best Western fare, nothing to write home about. Quite expensive for a Best Western, but that is the area. We would stay there again for sure. We had an uncomfortable mattress that we should have addressed upon arrival. Check it out before you keep the room.

"A hotel to consider in visiting Truckee-Tahoe"

4
10/08/2017

We arrived at the hotel today only to find a wait due to noisy road work being done on the road where our entrance to the hotel was.My wife went in to register us and mentioned about the noise in front. The registration person told her that they would give us a room in the back. BW +1. I got a dolly to bring our numerous car contents in to our room. As I am struggling pushing the dolly up to the secure entrance, there was a young gentleman washing the door's glass. He immediately came out to assist me in getting the dolly up and through the door. BW+2. Our room is immaculate for cleanliness.It has two well-appointed queen size beds as requested. We have a few of the swimming pool from our window, but noise is not an issue with the A/C on which we kept on all dayy/night. I recommend giving it a try, I don't think you will regret.

"I would stay here again......"

4
10/08/2017

Nice place to stay and fairly close to Downtown Truckee. Even though my stay was not perfect it was very comfortable. We had one issue with the microwave that could have been handled different but overall a nice stay. Check all appliances as soon as you get into your room, just a good practice I guess. Nice pool and hot tube area, pretty quiet and well kept. we stayed mid-week.

"Perfect mid-price stay"

5
09/08/2017

Very clean and friendly. Best free breakfast I've ever experienced. Very centrally located in the Tahoe/Treckee area. High quality food and drink next door. Great hot tub. Would recommend this hotel in a heartbeat!

"Pleasant Truckee hotel"

4
08/08/2017

Love the pool and really really big hot tub here. Also the fire pits and the large seating area was a pus! Definitely a family place. We stayed here for a tournament in Incline Village. Location was perfect. Free Breakfast was wonderful. Staff was pleasant and the warm cookies were a plus. Rooms were clean with plenty of space. This was a decent hotel.

"Truckee visit"

5
08/08/2017

Upon entering we were shown a room but we wanted a room by the pool, so we waited. We were able to get the room. Everything else went smoothly. Breakfast was great. Room was quiet. Even people in the pool promptly left when it was 10 pm. All in all, great place. However, we really do wish they would bring back the 4 cup coffee pots. The Keirigs just aren't good. We found a good Chinese restaurant and a brewing house to have dinner. Both good places.

"Great Truckee hotel"

5
02/08/2017

We had the pleasure of staying three days at BW Truckee hotel. Staff was very hospitable. Breakfast was complete and staff very caring. Very nice and quiet stay at hotel. Even though we were close to pool, the people all left at 10 pm like clock work. No problems whatsoever. Sorry we couldn't stay longer.

"Very good hotel"

4
31/07/2017

Great location. ,Truckee nice and Lake Tahoe 30 mins drive. Only negatives = air-cod noisy/too cold - couldn'tl get it to right temp so left it off. No onsite bar or restaurant but 2 restaurants nearby (foot). Near to freeway. Good pool and gym onsite.

"Unpleasant experience."

2
30/07/2017

I had a fairly UNPLEASANT, stay at Best Western PLUS, Hotel Truckee Tahoe located on 11331 Brockway Road, Truckee, CA 96161. My Co-Worker and I were driving through the area as we have always every two months (Co-worker, 15 years) and tried BW as we had stayed there numerous times in the past years. In March of this year we were informed that there were no “State employee rooms “available, even though our other Co-workers were given rooms later that same night, by calling BW Reservations Worldwide. This time upon arrival we were again informed that there were no rooms for “State Rate Employees” by the desk clerk Mary (Same clerk prior). I then contacted BW Reservations Worldwide and was given two rooms at the BW Truckee Tahoe, while sitting in thier parking lot, right after being told that they had ZERO rooms. After checking in later that day, I unpacked my belongings and got ready for a swim. I noticed that there was no iron and the toilet did not function. I called twice to the front desk and had no answer, so I went down and informed the evening desk clerk (Joel) of my situation. “We have no maintance and that I really didn't need to Iron my clothes” and that I had to move to another room (Even though being told that they had no room). He then stated that I was a “Diamond Select Member” and stated “Do you want me to shine your shoes?” I said “Yeah right”, and his answer was “That ain't going to happen”. He then said that I will get the best room they had (wrote it on my key card sleeve ”BEST ROOM”). After packing up and unpacking, I noticed that it was a handicapped room with no place to sit, and no shower curtain, and 50 foot to get water to make coffee. Also there were no towels at the pool side so I had to go to my room and use that towel. My opinion is that there must have been a New Management within the last three years.

"Average Best Western at a high price"

3
30/07/2017

Upon arrival had to wait for a short time for a desk person to check in. The room given was nice but had an unpleasant odor at soon as you opened the door. To be fair we were traveling with our pet but they should really try to remove bad pet odors before offering rooms. This hotel is expensive for what it is. The breakfast was above average.Convenient location close to I-80.

"Truckee Stay"

5
28/07/2017

Our stay at the BW in Truckee was great! Great location, breakfast excellent. Bed was comfortable. Location was perfect. Just wish we could have stayed longer. We will return for a longer period next time.

"Great pool, hot tub and firepit area"

4
19/07/2017

This location had not only clean rooms, but also an amazing firepit that at least 15 people could sit around. They also have a very large hot tub. Both were great for enjoying the evening.I also appreciated the security of this property having inside corridors and not having the rooms accessible from the parking lot.

"Best Western Truckee"

4
19/07/2017

Good value and great employees. Clean rooms and common areas. Free breakfast is great and Wifi is fast. Central location to the activities in Truckee and Northstar. I would recommend this property to friends and family.

"Awesome!"

5
02/07/2017

This is one of the best hotels I have ever stayed in. Everything was perfect. The location, the staff, the room, all perfect. There were absolutely no issues with the room or anything else. I rate this as my favorite hotel.

"Best Western Truckee-Tahoe Hotel"

4
02/07/2017

This was our first time staying. The staff was super friendly, both check in and out. We did not have a lot of time to really enjoy the facilities. The pool is centrally located, and visible from the hallways. The breakfast was self serve, hot items available. We liked the location, not too far from the highway and a little more outdoor scenery vs buildings. The bed was soft and comfortable. The room was clean, no odors in the pillows.

"Not really impressed"

3
30/06/2017

After a 5 week holiday and many nights staying in Best Western Hotels, we were not really impressed with this hotel and overall could not really recommend it based on our experience. On arrival the blonde girl (didn't get her name) did not welcome us with a smile or any friendly greeting at all. She did not give us our room requests until we mentioned it and then said she hadn't looked. She then changed our room. She was not courteous or friendly. The Asian lady who was on the front desk shortly after and was still there in the morning was very friendly and helpful. Our room was on the top floor with a view of a timber wall. The room was clean but the bed and pillows were the most uncomfortable in 5 weeks by far. The layout of the hotel is like a rabbit warren and the decor is dark. Breakfast was usual Best Western with paper plates and plastic cutlery but there was a dog in the dining room, not on a lead. The pool area was clean and attractive. There were fresh baked cookies in the pm. Free wifi. Although this hotel is a short drive to downtown Truckee and there are some nice places for dinner next door, it all feels like you are in the middle of nowhere.

LarissaMarquez, Assistant General Manager at Best Western Plus Truckee-Tahoe Hotel, responded to this review
Thank you for your review. We appreciate all feedback. As for your experience we apologize and will discuss with our staff the Best Western way as reminder on how to greet all guests with a smile. However we are glad our other staff members were able to make you feel welcome and comfortable. It is wonderful to hear you enjoyed our complimentary full hot breakfast buffet in the morning! It's just one of the many complimentary items we provide such as free wifi and parking. Thank you again for your review and we hope the next time you are in town you will consider our hotel again.

"my trip to see the grandkids"

5
27/06/2017

This hotel was beautiful and the place was amazing. the room was very clean and fresh. The staff were nice and helpful. We would stay there again. In fact we are planning another trip to the area and this is the place to stay. we enjoyed this hotel and everything was great

"Great stop when on business in Truckee!"

5
27/06/2017

Wonderful location and service! Highly recommend this hotel as it really is a Best Wester PLUS! We travel here twice a year and stay here alone and with dogs when we plan a few days! We will return again our next trip!

"Well done"

5
26/06/2017

When we go to Truckee we always stay here. Great location, close to all the ski resorts and for summer fun we love renting bikes at the base of Squaw and riding to Tahoe City. The breakfast is simple, easy, and love that its included. The pool is great and I love the new hot tub. The outdoor area is a great place to sit after a long day of play. My only suggestion would be hi-def t.v. That seems pretty standard now...

"Major rip-off"

2
24/06/2017

Upon check in we were given keys to a room that was ALREADY OCCUPIED. Imagine the shock to both the occupant and me and my family as we opened the door. When I went back to the front desk, the woman working simply said "whoops...I wonder how that happened. Here try this room." The room was advertised as a 2 Queen bed room. But the beds were NOT queen size, simply double beds. While the outside pool area was nice with the outdoor fire pit, pool and oversized jacuzzi, the inside of the hotel including the rooms were not what I expected for the price I paid at $300/night. We were there for a Lacrosse tournament which I suspect was sufficient reason to jack up the nightly rate. Overall I felt ripped off.

LarissaMarquez, Manager at Best Western Plus Truckee-Tahoe Hotel, responded to this review
Dear Lizzeelee, Thank you for your review. We truly apologize for any inconvenience you may have encountered during your check in. Rest assured, we have properly trained the Front Desk since then making sure nothing alike will happen in the future. We appreciate your feedback and bringing this into our attention. Nice to hear that you enjoyed the outdoor fire pit area along with our pool and oversized jacuzzi. It is something that all of our guests enjoy very much as well as the free breakfast, free parking and complimentary hot buffet breakfast we provide. We hope to have the opportunity to host you again. Best regards, Larissa Marquez Assistant General Manager

"Housekeeping leaves much room for improvement"

2
19/06/2017

Room was generally clean but housekeeping was terrible! First day, bed was made, clean towels were provided, however, used towels were left on shower floor and I had to try to get someone to come and get them. Do not know if bathroom was even cleaned. Finally left them on the floor outside door. Third day, had to call someone to clean the room in the afternoon. Door leading from the parking lot, which you are supposed to have to use your room key to open, was unlocked the whole time we were there. Would not stay here again.

"even nicer now than when it used to be a Larkspur Hotel"

4
09/06/2017

i stayed one night on a monday this june (2017). the check-in experience was the best i ever had anywhere, the front desk agent named mary was marvelous. my handicap-accessible room was excellent. it was well-furnished, had every amenity such as fridge, microwave, iron/board, hair dryer, free wifi, giant screen TV etc. large bathroom, spotlessly clean. the bed was comfy with nice and very clean linen. the whole room was spotless. and quiet.. nice brewpub and restaurant next door. i only gave it 4 stars not 5 because it is nor like a fairmont nor ritz carleton. of course it is also a small fraction of the cost of those super-deluxe hotels. but foir what this hotel is supposed to be, a very nice best western, i give it a ten on a scale of ten within that class of hotel.

"Very nice place"

5
29/05/2017

We stayed here during a motorcycle trip through the Sierra. The hotel was easy to locate. The hotel was very well maintained and the room comfortable. WiFi worked well. Overall, would highly recommend this property

"Great hot tub"

5
22/05/2017

We enjoyed the courtyard, where the pools and a fireplace are located. The heated pool and hot tub are very nice. The hot tub is the perfect temperature--not too hot like some hotels, and it's as big as a lap pool.

"Pet-friendly motel with warm water pool and chocolate chip cookies"

5
17/05/2017

We chose this motel above Truckee, because it allows dogs Giving me chocolate chip cookies when I arrive is a pleasant plus, and the pool was very warm (and pool towels were supplied). It has a long spa pool with even hotter water the same length as the pool. Comfortable bed with a very thick extra comforter, fast and reliable WiFi even though we were far from the front desk (and farther from street noise). There was a pretty good Thai restaurant, plus a Japanese one and a brewery one just across the street, plus a golf course and a pedestrian trail at the edge of the golf course. The only minus was trying to gather up the large, formless pillows into something that would raise my head a bit from the mattress.

"Doggie friendly"

4
17/05/2017

Nice place , room was clean and comfortable. Breakfast was very good. Our dogs love the place. This was our second trip. We will go again it was a good value for the price. Two good place for dinner right across the parking lot.

"Really nice hot tub"

4
16/05/2017

We were here in the off season. Not too much snow but not very warm either. The hotel was not crowded and we wanted a second floor room so that no one was above us (limits noise). They didn't have any king rooms on the second floor and two queen rooms cost about $40 more. So we asked for a room with no one staying above us. The clerk was very nice and found a room but...it was right by the stairway so it was very noisy with people walking up and down stairs. I guess she didn't understand. The breakfast was adequate. The room was clean. It's a good location for a river walk and getting to downtown Truckee

"All around great!"

5
16/05/2017

Had to spend an unexpected night in Truckee and needed last minute affordable lodging, and Best Western did not disappoint. Desk clerk was extremely welcoming and helpful, the room was beautiful and comfortable, and all of staff was really helpful and hospitable. Breakfast buffet was also excellent. Thank you.

"Nice"

5
25/04/2017

I've never been disappointed wth Best Western sleep or conference rooms. Whenever I travel for work, BW is my first choice. I can rest assured the staff will be accommodating and the stay will be comfortable.

"Enjoyable Stay"

4
16/04/2017

It's in a convenient location. The staff were friendly, courteous, and accommodating. The room was clean and quiet. The continental breakfast was surprising good with a large selection of foods. Will definitely stay at this hotel again.

"Easy commute to Northstar"

5
14/04/2017

We find the Best Western to be a great location when going to ski at Northstar. It is only a 10 minute drive to the mountain and walking distance to several restaurants. Their breakfast is totally adequate and a nice extra when getting ready to ski, saving time and being very convenient. We appreciate that their are small refrigerators in the room. The beds are very comfortable with nice sheets and squooshy pillows. Our only complaint was the lack of water pressure in the shower making the operation a bit unpleasant and rinsing difficult. We stayed here last year and will likely stay when we return for our next little ski adventure, unless we take advantage of the lake this summer, in which case, we might return sooner.

"Comfortable and Good Location"

4
12/04/2017

Stayed here with my family for a short ski trip to Northstar which was only 10 minutes away. PROS: updated large room, adequate drawers for clothing, bathroom counter with open shelving for our stuff, hooks on back of bathroom door, ski hangers, adequate parking, good breakfast, clean and comfotable bed (but husband thought it was too soft), and available luggage cart. CONS: Dim lighting (only 3 lamps), loud refrigerator (turned it off), only 1 elevator for entire hotel, not too quiet (ice maker across hallway and could hear voices outside at night).

"Extra day"

5
09/04/2017

We had to find a room for extra day we stayed at North Star area because it was snowing and my husband wanted to ski once more so I checked online for BW and found available for one night that we needed. Checked it at 2:30 and room was ready then we just stayed in all night relaxing and watching TV. Next morning had that lovely breakfast and was very impressed with the food choices . We had to clean off lots of snow on the car before we headed out to go home.

"Friendly"

5
06/04/2017

My family and I were greeted by friendly and helpful staff throughout our stay. Jill greeted us from the Front Desk when we arrived. She listened to us and answered all our questions about the hotel and local area. All the amenities were well kept and in good repair, from the fitness room to the pool. The breakfast was better than we remembered from our previous visit, with fresh fruit and make-your-own waffles. My family and I appreciate the staff for all they did to make our visit a positive experience. We look forward to future visits.

"Great"

5
27/03/2017

Very nice hotel, kind employees, location is in a great spot if you like to go skiing or too just enjoy the beautiful town of Truckee, I recommend the best western. Even after your done enjoying the town, the hotel has a great hot tub for when you return!

"Bad sleep"

3
26/03/2017

We've stayed here a few times before and liked it, but.... seems they've redone their beds. At least the ones we slept in. They were so fluffy (comically so) that we all had backaches and barely any sleep. They were bulging up so much in the middle so we had to be careful not to fall off while sleeping. So weird. I guess the plan was to have ultra comfy beds, but the effect was the opposite. Anyways, besides that, it's a good place in a good location. Clean, free breakfast. Doubt we'll be back after 2 nights of terrible sleeps.

"Wonderful staff"

5
24/11/2016

Staff is great at helping out all travelers. The hotel is clean and the kids LOVE the option to swim year round outside. It's near several ski resorts, so you don't spend tons of money while trying to ski.

David P, Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Thank you for submitting your review. We are excited to hear that you enjoyed your stay and that your children loved the newly remodeled courtyard with year round swimming. We hope to see you and your family again in the near future!!

"Comfortable Hotel/Great Staff"

4
14/11/2016

Appears to be newly remodeled/renovated. Quiet overall and comfortable beds. Staff was geat to work with and responsive to questions and requests for guidance. Rooms were clean and while we did not have pets, there were numerous people who did have pets and the hotel seemed more than happy to accomodate the pets.

David P, Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Thank you for taking the time to submit your review. We are glad to hear that you enjoyed our newly renovated facility as well as our pleasant staff. We are very proud to be one of the few hotels in our area that is able to offer pet friendly lodging! We do hope to see you again in the future! David Perry, General Manager

"Great location good LARGE rooms."

4
07/11/2016

Like a lot of Best Westerns the entrance lobby and corridors were gloomy I don't know if it's the carpet or the lighting perhaps both. However the room was lovely well furnished and spacious. we waited ages to check in as we were stuck behind a large group of contractors checking in one at a time and no one else came to help out at the front desk.. things did improve after this. The hotel is clean and well located with a great Thai restaurant right next door we went both nights. Convenient five minute drive into downtown Truckee and about 20 minutes from Lake Tahoe. We would stay here again quite happily.

David P, Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Thank you for taking the time to provide us with your feedback. We are happy to hear you enjoyed our newly renovated rooms as well as the location of our hotel. We are sorry to hear that your check in was delayed and will pass your comment along to our front desk manager to address. We hope to see you in the near future! David Perry, General Manager

"Work related. State Communications Employee work rate."

5
02/11/2016

This has always been a great stay, every other month.I have always given this Hotel great remarks on their site. This time when I went too check in, I was informed my stay will cost myself ( a Diamond Select member) and co-worker (who has stayed at this Hotel for 15 yrs, Under different managements/names) an out of pocket of $35.00 per night. I was also informed that another State agency ( whom my agency falls under) Will receive the state rate because they are under contract (stated by the Assistant General Manager). This I find unfair, given our constant stays over the years. I have even brought my family, with normal prices,and at higher winter rates. Given these circumstances I find that I can no longer recommend this Hotel at this time

"Great staff"

5
23/10/2016

They are wonderful and very accomodating. They were very polite and even dealt with a miscommunication on my part extremely well. Close to Truckee where you can get a good meal and a nice walk. If you like soft beds then this is the place for you.

David P, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Thank you for your review, we are glad to hear that we were able to accommodate you! We hope you plan on joining us again in the future.

"I love Pet-friendly Hotels!"

4
20/10/2016

My dog & I stayed here for 2 nights in October of 2016. I was happy with the friendly staff, free breakfast, & comfy bed. The walls are VERY thin though--I could hear every single word when people were talking in the room next to me. Also, the $20 pet fee PER DAY is a bit steep. I spent $400 total for 2 nights (for 1 person), which I think is high for a mid-level hotel in off-season Truckee. But the overall stay/room/property was fine, & the location very good.

David P, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Greetings jlefto, Thank you for your candid review. We are very happy to hear that our team members were accommodating and that you enjoyed the hotel's amenities. Your feedback on the room walls and pet fees have been noted. And although we do our very best to ensure that we stay competitive in our market, our management team will work diligently to try and find solutions to these items that you have mentioned. As one of valued guests, your satisfaction is one of our top priorities. Thank you again for your comments and we look forward to seeing you in the near future. Hospitably, David R. Perry

"A rustic appearing facility that is used by National Forest Service personell."

4
02/10/2016

The room was very clean and the motel is located so that there is no road noise thus quiet. The room-two queens was adequate with a refrigerator and mircowave. The shower had great water pressure. The beds were comfortable, pillows should be replaced soon. The "free" breakfast was very good; eggs, sausage. waffles with toast etc.I would stay here again if I was traveling through the Truckee area.

DavidNHolmes, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Thank you for taking the time to submit your review as your feedback is very valuable to us. We are glad that you enjoyed our newly renovated rooms and are excited about the possibility of your joining us again if you are in the area!

"Surprised"

5
27/09/2016

We were very surprised at the location, close to downtown Truckee, walking distance to trails and the river. It was a clean and quiet hotel, with friendly staff and charming lodge style decor. We would come back and stay here because of its proximity to Northstar.

DavidNHolmes, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Thank you for your comments, we are glad to hear that you will be joining us again in the future!

"Just stay here"

4
27/09/2016

This place was great. Traveling for a wedding, everyone said "oh you haaAAAaave to stay in a big rental house, its cheap, just stay there with 10 other people". well excuse me millennials, I have a job, and like staying in my own room... I had to stay here with my wife and kids, but close enough. The hotel was great, wonderful breakfast, close to everything. Very nice pool too. Just stay here, its very nice and better than sharing a room with your 10 best friends... this isn't college anymore.

DavidNHolmes, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Thank you for your review, we are glad you enjoyed your stay!

"Nice stay!"

5
19/09/2016

Had a nice stay at this hotel but for the missing phone in the room. The GM actually helped out by providing the phone from his room but the phone jacks in the room did not work. He did take $50 off my room bill though, which was nice. Full breakfast was good. Eggs, sausage, make your own waffles, juice, coffee etc.. Better than average in my opinion. Room was very nice with micro, frig with separate freezer (not inside like most) bar sink. Nice bath with auto fan when one was in the bath.

"Weekend Stay in Northern CA"

4
18/09/2016

Loved the easy road access to the hotel and the availability to use public transportation to downtown Truckee which had serious parking issues while we were there. Additionally we liked that there was a really nice brewery right next door with a very good food selection.

"Relaxing. A lovely way to start our vacation."

5
12/09/2016

We love Truckee. It's a quaint town with a great park (Donner State Park), water and mountains. AND years ago we found the Best Western Hotel. This summer we headed that way and once again stayed at the Best Western Plus. It's even better than it was. It was quiet with friendly staff. A satisfactory breakfast. Comfortable beds and best of all a HUGE hot tub-- and I mean the largest I've ever seen! We spent the afternoon around and in the pool and hot tub and totally enjoyed the first day of our trip. The only problem: One night was not long enough. So, we have made reservations and are heading back over there for several nights in October.

DavidNHolmes, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Thank you Pauline for such a wonderful review, we are truly pleased to hear that you enjoy our facility and staff. We are excited to see you and your family in October!

"Just What We Needed!"

5
09/09/2016

Our truck broke down on the way to San Fran and we needed a place to stay while the auto repair place tried to find a part. A person at the repair shop recommended the Best Western. It turned out we needed to stay 2 nights. We were totally bummed out because of our situation but Mary, the front desk clerk, was sympathetic and kept telling us things would get better. Her positive attitude made us start to feel a little better. Our room and bathroom were immaculate and had all the amenities needed. The breakfast was excellent. The food was fresh and re-stocked often. Make your own waffles, eggs, sausage, potatoes, breads, cereal, juices...everything you could possibly want. There is a wonderful pool area and also an outside sitting area where you can sit in the sun and take in the scent of pine trees. Mary gave us great information about places to eat within walking distance. The Fifty Fifty Brewery (see separate review on this) turned out to be a favorite destination. I highly recommend this wonderful hotel to everyone. PS. On our trip home, we realized we were missing a very expensive piece of medical equipment. I started calling all the hotels we stayed at on our trip asking if housekeeping had found something in a room. When I called the hotel, Judith, who took my call, said she would call me back the next day regardless of whether they found the item or not. And she did, Yes! My missing item was turned in by the Housekeeping staff. Judith arranged to have my missing item mailed back to me within 2 days. Thanks to everyone at this hotel. You took customer service to the highest level and it was greatly appreciated.

DavidNHolmes, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Thank you for taking the time to provide us with such wonderful feedback. We are glad that you enjoyed your stay with us. Your comments regarding our front desk staff will be share with the desk. We try to provide the best concierge service possible, and we are glad the team was able to meet and exceed your expectations! We will look forward to having you stay with us again in the future.

"A nice hotel to stay around Lake Tahoe during Summer"

4
08/09/2016

My friends and I spent the Labor Day holiday @Lake Tahoe. We booked the hotel only a week in advance, the price was quite reasonable. The hotel is around 15 minutes' drive from Lake Tahoe. The room was very clean and the bed was quite comfortable. Breakfast was free with a lot of choices (waffle, cereal, bagel,bread, yoghurt,....).

DavidNHolmes, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Thank you for submitting your review, we do appreciate you taking the time to do so. We are glad to hear that you enjoyed your stay with us and hope to see you again in the future.

"Perfect Place To Stay"

5
07/09/2016

This hotel was completely perfect. The room was quite large and excellently presented. The hotel is only a few minutes away from historical Truckee and a short drive to Lake Tahoe. Breakfast was great with a variety of food to choose from. The staff were all very friendly and helpful with all our queries. We will definitely stay here again if we come back to Truckee.

DavidNHolmes, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Thank you for such a wonderful review. We are truly happy to hear that you enjoyed your stay with us and our newly renovated guest rooms. We have been striving to provide a better breakfast and it is nice to hear that our efforts are paying off! Our front desk staff is proud to offer top of the line concierge service and are excited that your expectations were exceeded. We are looking forward to seeing you again in the future.

"NICE CLEAN MOST COMFORTABLE BED"

5
05/09/2016

Stayed this last weekend and had a very nice room and one of the most comfortable hotel beds I have slept on in a long time. Grounds are well kept, room was very clean, and it was quite. The free breakfast was just OK and the area got crowded, so we left and went into town to Jax at the Trax. The breakfast is about like a buffet at Hampton Inn. It's good to feed the kids, but if you want something a little nicer go into town. I would stay here again. In fact, I just reserved five rooms for June since we are headed back up for a family wedding.

DavidNHolmes, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Thank you for the five-star review! We are so glad to hear you enjoyed our newly remodeled room with the feather down bedding. We are especially excited to hear that you and your family will be joining us again soon!

"A nice hotel in a beautiful area."

5
29/08/2016

I spent the past weekend in Truckee for my little sister's wedding. We stayed at this hotel and it was actually very nice. The staff was very kind and helpful and the rooms were nice as well. I also liked that it is pet-friendly even though we didn't bring ours. The only two minor complaints that I had were that the scrambled eggs seemed over-cooked and hard to eat. The other was that the picture on the TV would get fuzzy every now and then. Despite those two things, it is a very nice hotel that I would gladly stay at again and highly recommend to others.

DavidNHolmes, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Thank you for your review! We are glad to hear that you enjoyed your stay and the room. Your comments will be forwarded on to the appropriate staff members for review as far as the eggs at breakfast and the TV in your room. Again, we appreciate your feedback and hope that you will join us again in the future!

"Beautiful stay in Truckee, CA"

5
29/08/2016

Had a lovely 2 night stay at hotel. Nice decor and get location to town and to ski resort. Most amazing comfy bed. Beautiful central patio with very nice hot tub and pool. Will come again but hopefully in the wintertime next visit.

DavidNHolmes, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
We are pleased to hear that you enjoyed your stay with us and enjoyed our newly renovated property that includes feather down bedding. Thank you for taking the time to submit your review, it is appreciated! We hope to see you again this coming winter season!!

"Nice hotel"

4
26/08/2016

This was a quiet, clean hotel with friendly staff. We only spent one night but we're pleased with the hotel itself. The wifi was a bit wonky, dropping the connection often which was frustrating when trying to communicate with family via text or email. The hotel offers a full breakfast which was very good. The location is close to South Lake Tahoe. Overall good stay.

DavidNHolmes, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Thank you for submitting your feedback. We are glad to hear that you enjoyed your stay with us. We hope you will do so again in the near future.

"Great hotel"

5
23/08/2016

Arrived late at night...great room,right by the pool. Beautiful landscape. Good shower and bed. Only negative was fan is on a motion sensor ( bathroom) and stayed on a while..a little loud. But I'd rather have a fan then not. Good breakfast ...lots of choices. Great location,right outside of downtown Truckee and close to Tahoe.

DavidNHolmes, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Carol, Thank you for taking the time to submit such a great review, we so appreciate it. We glad to hear that our location worked for you and that you enjoyed the newly renovated courtyard that contains the pool, over sized hot tub and fire-pit. We hope you and your family will join us again in the future!

"Very Lovely "

4
04/08/2016

This hotel is very lovely. It's located just outside of downtown Truckee, the first/last town on the California side of the Californa-Nevada border. The hotel is designed like a lot of the houses and buildings in the area, so it doesn't look out of place. The rooms are very spacious, and very comfortable. The rooms are kept very clean, and the appliances are very modern. My biggest complaint is that when I checked in with my family, there was a bit of a mix up regarding the type of room we reserved. We reserved a room with two king sized beds. First, we were given a room with one bed (which is just as lovely and spacious as the rooms with two beds). We were then given the keys to a room that someone was already staying in, as made evident by us walking into the room filled with people's belongings all over.

DavidNHolmes, Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Aimee, Thank you for submitting your comments. We are sorry to hear that checking in to your room did not meet your expectations. We do try provide the best possible customer service to our guest. Your comment will be forwarded to the front desk manager for review. We hope you will consider joining us again in the future.

"Past midnight and we needed a place to stay."

5
04/08/2016

We arrived at 11:00 pm to the cabin we had reserved to stay in and the key did not work nor did the garage door code open the garage. We tried everything to no avail. We had our son and daughter in law with us as well as their 2 children. It was so dark and frustrating and the kids were exhausted and we needed to call it a day. We contacted the Best Western in Truckee and they were so accomodating and gave us a great rate for the night. We truly were in need and she helped us out big time! The room was a perfect set up for us and we were so appreciative. The beds were comfortable, clean and had a microwave and fridge which was very handy since we had some perishable items that needed a fridge.

DavidNHolmes, Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Jacque, Thank you for taking the time to submit your experience. We are glad to hear that we were able to help you out of an unexpected situation and turn it around for you and your family. Our staff prides itself in providing excellent customer service and your comment will be passed along. We hope you will join us again in the future!

"Beautiful lodge style hotel"

5
03/08/2016

Excellent location and the most comfortable beds! Perfectly situated approx 20 minutes from Tahoe City and a few minutes from downtown Truckee. The hotel has a full breakfast, which frankly could be improved. They offer tea and coffee as well as cookies in the lobby at check in. The car park is convenient and the art work in the hallways is beautiful. The size of our room was enormous as was the size of the bathroom. Highly recommend!

DavidNHolmes, Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Thank you for your wonderful review. We are so glad to hear that you enjoyed our feather down bedding and your room in general. I will be sure to pass along your comment to the breakfast manager in regards to improvements. We hope you will join us again in the future!

"Restful Place - in Truckee/North Tahoe"

4
27/07/2016

The location of this hotel is a starting off point for all things on the California side of Lake Tahoe. It is close to all the 101 things to do in Lake Tahoe during the summer. It is 10-20 minutes drive away from all the major ski areas that have great eating establishments and activities for children and adults. The staff is very professional and friendly. The breakfast area is large and even has a small lounge area that we used to scan the magazines and read our books during the day. It is walking distance to 3 very good restaurants and a trail that leads you to a golf course and a park. The rooms are very comfortable and updated. It is pet friendly. Will return in winter to see if it is convenient to drive to ski resorts from this hotel.

DavidNHolmes, Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Efrain, Thank you for the high review. We value your feedback and are glad to hear you enjoyed your stay. We are looking forward to hosting your family again this winter! See you when the snow falls!

"very satisfactory"

4
25/07/2016

Very good stay of three days. With 10 rooms reserved as "pet friendly". It was very convenient. Very close to all services. Excellent breakfast. Very nice pool and spa. both ADA compliant Only complaint was wooden floors which can be noisy.

DavidNHolmes, Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Thank you for submitting your feedback, it is something we highly value. We are glad to hear that you enjoyed your stay with us and look forward to seeing you again in the future!

"Best Western Truckee"

5
25/07/2016

We enjoyed our stay at Best Western Truckee, CA. Our room was spacious, clean and comfortable. We enjoyed our breakfast. Staff was very courteous and helpful. We highly recommend this hotel. Location of the hotel was very good.

DavidNHolmes, Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Thank you for taking the time to submit your review. We are glad you enjoyed our newly renovated rooms. We take pride in offering the best customer service to our guest and are glad to hear we were able to meet your expectations. Thank you for referring our hotel, we hope to see you again soon!

"Great place to stay"

5
24/07/2016

We were hear for 2 nights with short notice. The staff was outstanding - friendly and knowledgeable about the area. They offer breakfast with many selections. There is a small fitness room that is about what you would expect.

DavidNHolmes, Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Thank you for taking the time to submit your comments. We are excited to hear that you were please with our staff as well as the facilities. We hope to see you again in the future.

"good place to stay to explore donner summit hiking"

4
23/07/2016

We normally stay at Lake Tahoe but decided to spend a night in Truckee. This gave us more opportunity to explore the great number of hiking trails around Donner Summit. The Best Western was great. Friendly staff, let us check in early, comfortable accommodations, quiet room, decent fitness center, great pool and spa and great brkfst. And also the free cookies in the afternoon were a nice touch

DavidNHolmes, Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
We are glad to hear that you joined us for your stay in Truckee. Thank you for the high remarks and wonderful comments. We hope you will join us again soon!

"Great place to stay in Truckee/Donner"

5
17/07/2016

This hotel is an excellent option in the Truckee and Donner areas. The beds are comfortable, breakfast is good, and everyone loved the huge hot tub. It is very family friendly and is in a great location close to Truckee.

DavidNHolmes, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Thank you for your review, we are glad you and your family enjoyed your time at our hotel. We look forward to having your family join us again.

"Cozy, clean hotel in on the edge of Truckee"

4
13/07/2016

Stayed her for the first time and was very pleased. Room was clean and the facility was kept up nicely. Breakfast was good but cafeteria is a little small. Pool and Spa are large and the fire pit would be great for the winter. Overall very happy with our stay.

Dana H, Front Office Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Thank you for taking the time to review our hotel. I am so glad you enjoyed our rooms and courtyard amenities. I hope you will be back soon to continue exploring the areas beautiful outdoor attractions and relaxing at the hotel. Thanks again

"best bed"

5
12/07/2016

we travel a lot but I must say this hotel is first class and the bed was the best we ever slept on! The hotel was clean, elegantly furnished and first rate. Sadly we missed breakfast but the apples in the lobby were nice and they have great coffee!

Dana H, Front Office Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Thank you for the terrific review. I'm glad you enjoyed our feather beds and had a great stay with us. Sorry to hear you missed our hot buffet breakfast, but hope you will enjoy it on your next visit.

"Not bad at all"

3
12/07/2016

For a BW not a bad hotel. Rooms are big and done nice. Good location about a mile outside of Truckee. and has breakfast included. Staff very nice and accommodating. Cons, rooms surround pool so watch for being put by the doors or ask for 2nd floor

Dana H, Front Office Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Thanks for the review and tips. I'm happy to hear we exceed your expectations. It is always nice to hear positive comments about the staff and accommodations. Hope to see you again soon.

"Very good"

5
08/07/2016

My husband and I stayed here for 2 nights. The room was very spacious and comfortable. Bed and pillows were great. But the most important thing to me is that it was clean. Even the rug was nice. Plenty of towels and amenities. Cookies and fruit in the lobby. Breakfast in the morning is included. You can get hot things like scrambled eggs, potatoes and sausage. Also the usual like breads, toast, bagels, cereal and waffles and oatmeal. I wish we could stay here longer as it is very comfortable. Will be back when I can stay for a longer time. Stay here. You won't be disappointed.

Dana H, Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Thank you for the wonderful review, we are excited to hear that you will be back! David Holmes, General Manager

"July 4 "

2
02/07/2016

Great location to downtown Truckee... and clean enough (some of the decorative bed pillows need cleaning). Consider flipping mattress so you don't feel like you are rolling downhill this would make for a much better experience otherwise not bad in a pinch.

Dana H, Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Thank you for your feedback, it is appreciated. I will forward your comment to our housekeeping staff. We hope you be joining us again in the future. David Holmes, General Manager

"Nice Hotel"

5
30/06/2016

In Truckee this is my go to hotel. They just finished a remodel so everything is new. Nice breakfast, comfortable beds and pretty quiet. Some great restaurants within a quick walk inc. a brew pub, sushi and thai food. Very nice staff.

Dana H, Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Kari, Thank you for taking the time to comment on our property. We love hearing that we are you go to hotel!! Look forward to seeing you again in the future! Happy Fourth! Dana

"Lovely place to stay in a beautiful setting"

5
27/06/2016

Love to stay at the Truckee Best Western. Great location. Very nice rooms. The staff very friendly and helpful. We love the pool and fire pit. Location is perfect. Close to town and not far from King's Beach and Lake Tahoe.

Dana H, Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Claire, Thank you for taking the time to submit such a great review. We are glad that you enjoy our property and it's convenient location to the Town of Truckee as well as Lake Tahoe. We hope you and your family will join us again this summer! David Holmes General Manager

"Stayed for 7 nights"

4
22/06/2016

Stayed here before and it was great and it's still great, make sure you get an up stairs room as for the creeping floors will keep you awake if your a lite sleeper, other than that very comfortable and spacious, definitely will stay again if in the area.

Dana H, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Thank you for the high remarks, we are glad that you enjoy our hotel and will be staying with us again in the future!! David Holmes

"great service and location"

5
17/06/2016

this was a business trip and the amenities were terrific as well as the central location to all activities and restaurants I would definitely recommend this hotel as I will stay again anytime I am in the Truckee / Tahoe area

Dana H, Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Steve, We are glad that you enjoyed your stay. We look forward to you visiting our hotel and surrounding area in the near future. David Holmes

"FremontResident"

5
16/06/2016

Excellent facilities, great breakfast, nice location along with excellent customer service. Price was right and better product than a comparable Holiday Inn Express or Hampton Inn in the area. The internet worked fine, decent Gym, two outdoor pools with new furniture. The breakfast area was cozy with great variety of food

Dana H, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Thank you for the great review, we value your feedback. Glad to hear that everything was up to your standards, we hope you'll join us again in the near future! David Holmes, General Manager

"Professional and friendly staff"

5
15/06/2016

We've stayed here a couple of times in the past few years and only had a pleasant experience, on and off season. The staff is professional, helpful and they make a good breakfast that includes hot foot not bad coffee and is somehow wonderfully included with the room (at the time of our stays) and runs for a nice span of time to appease early risers and late sleepers alike. (Bring a couple bucks to slip into the breakfast crews tip jar.) Front desk/check in & out and reservations have been a breeze and special requests always fulfilled. Room furnishings on point. Housekeeping does an excellent job keeping it all looking clean and fresh. Walking distance to good dinner options. Highly recommend.

Dana H, Front Office Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Thank you for the wonderful response, we are so pleased that you will recommend our hotel. We do hope that you can join us again this summer!

"Truckee Best Western"

5
14/06/2016

This motel was great. The beds were awesome. Slept like a rock! Good breakfast and always full of food, no waiting. Pool area is nice. Even has a fire pit. The entire staff was awesome. No complaints.

Dana H, Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Thank you for taking the time to submit your comments, we are glad you enjoyed your stay.

"Very friendly staff, great overall standard"

4
11/06/2016

Liked everything about the stay: good breakfast, nice rooms, whole property well maintained and very clean.... friendly staff as well. Would recommend to anyone needing to stay overnight in Truckee. Cookies and apples at the arrival a nice touch

Dana H, Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Thank you for the wonderful review. We are glad that you enjoyed the hotel and our staff. Thank you for recommending our hotel.

"Nice palce to stay"

4
10/06/2016

Clean, quiet room, plenty of usable space, comfortable beds. Walking distance from Fifty Fifty Brewing for good food and beer. If I come back to Truckee, Best Western Plus Truckee / Tahoe is where I'll stay.

Dana H, Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Thank you for taking the time to submit your review. We are truly excited to hear that you will join us again in the future, as that is what we strive for!

"Facility is Old,Tired & Overpriced"

2
08/06/2016

Plusses: Friendly helpful staff. Comfortable bed. Good breakfast. Minuses: Facility is old and outdated with problems in spite of re-modelings over the years. Way overpriced. Phone did not work. Shower arrangement is such that you cannot turn on water to adjust temp without getting wet and cold. A/C did not work even after maintenance came to work on it. Carpet was damaged and unsightly at entry way. Floors creaked. This was the most expensive BW of our entire vacation and we expected so much more. Probably will not come back.

Dana H, Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Stu, Thank you for submitting your comments so that we are aware of the issues we can address. We are truly sorry to hear that your stay was not to your satisfaction, as we do strive to make our guest comfortable and happy. I will forward your comments to the appropriate managers for review. We are glad to hear that you thought the staff was friendly, the beds comfortable and the break was good.

"Nice place, back to being a Best Western"

4
06/06/2016

Very nice place. Front desk staff were very friendly, room was clean and quiet. Nice breakfast. My favorite thing was the motion detector night light in the bathroom! The only reason I didn't give it 5 stars was the noise of the plumbing and air conditioner. Otherwise 2 thumbs up!!

Dana H, Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Thank you for taking the time to submit your review and comments. We are glad to hear you enjoyed your stay and hope you will stay with us again in the future.

"Very Pleasant A quality Stay"

5
02/06/2016

Highly recommend!!! a Best Western PLUS that lives up to Best Western Plus standards. An older Motel but very well maintained. Mary at the front desk was extremely helpful and pleasant. Great room and very good full breakfast Will gladly stay here again.

Dana H, Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Ken, Thank you for sharing your comments, we do appreciate them! I will be sure to let Mary know how pleased you were with her service. We hope to see you again in the near future.

"Very Comfortable and Great Staff"

5
31/05/2016

This trip included 16 family and extended family members from four states for a funeral, which can be a very stressful time. This was a very relaxing property for the entire group. The staff was friendly, informed and friendly. The property and rooms are very comfortable and the price was very reasonable. Having breakfast each day allowed us to extend our time together as a family. Will definitely recommend to others and would return if the opportunity arises.

Dana H, Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Jody, Thank you for the wonderful review. We are glad to hear that we were able to help ease what can be a stressful time. I will inform our staff with how please you were with everything from the beds to the breakfast! We hope you and your family will join us again in the future! Dana H.

"An Excellent Stay"

5
30/05/2016

Upon arrival we were greeted by a very friendly staff at the front desk. We were checked in a directed to our rooms..When we got to the room it was a nice surprise to find two comfortable beds, a refrigerator, coffee machine and adequate towels and washcloths for our needs...All in all I would recommend this location to friends and family...

Dana H, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Michael, Thank you for taking the time to submit your review, it is very appreciated. We are truly glad to hear that you were comfortable and happy with your room. We appreciate you recommending our hotel and hope to see you and your family again in the future! Dana H

"Guests will be well taken care of."

5
19/05/2016

Jill at the front desk, really brightened our day. She went out of her way to help us with a couple of problems we had while traveling. She is efficient, fast, and conveys such energy and positivity that she lights up a room. She is friendly and welcoming, and is a total "stand out."

Dana H, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Dear Traveler - Thank you for the terrific feedback and great score. Our team prides itself in serving guests beyond their expectations. I will certainly pass along your positive review to Jill. We all hope to see you again soon. Safe Travels

"Great receptionist"

5
16/05/2016

The front desk receptionist was so pleasant to deal with - I hope she is treated well - her name is Jill It seems now days you don't find such friendly workers as you used to. I would recommend this hotel.

Dana H, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Dear Traveler - We never tire of great reviews regarding our service. Thank you for letting us know our efforts are noticed. I will personally let Jill know you appreciated dealing with her. Please come again soon. Safe Travels

"Truckee Best Western"

5
15/05/2016

My stay was made very pleasant by the cheery check in and check out personnel. The room was in good order and all facilities were in working order. It was in off season and not very full so the wifi worked well. A couple of good eating establishments were located next door within walking distance. Overall a very good experience.

Dana H, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Dear Traveler - Thank you for the great review and score. We appreciate you passing along the tips to other travelers so they can understand the hotel and area better. I am so glad you enjoyed your stay and hope you will return soon Safe Travels

"friendly staff"

5
13/05/2016

beautiful area Truckee, Ca and a clean rooms and very friendly staff I have stay @ multiple hotels in the area including the Hampton but I always choose to return to this convenient and comfortable hotel

Dana H, Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Steve, Thank you for the wonderful review. We are glad we can make you stay a pleasant one! Hope to see you again in the near future.

"A comfortable hotel"

4
07/05/2016

This is a nice hotel and good value. It is a little out of the way but fortunately there is an excellent brewpub two minutes walk from there. You are close to the freeway but far enough away to be quiet. The breakfast was typical of this type of hotel and suited me fine for a day out in the Sierras.

Dana H, Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Thank you for your comments, we hope this means we will see you again in the future!

"Absolutely Outstanding"

5
04/05/2016

Fabulous location above town. Recently renovated. Rooms are well maintained. Courteous and helpful staff. Breakfast area is well kept with huge selection. Area is quiet and lose to Lake Tahoe. Computer area in lobby well equipped.

Dana H, Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Thank you for taking the time to submit your comments, we are glad to hear you enjoyed your stay with us. We hope you will join us again soon!

"You get what you pay for - and more!"

5
30/04/2016

Location, location, location... and besides being close to the magnificent Lake Tahoe, this Best Western was a delight in itself. Fabulous breakfast, incredible courtyard with huge spa, pool and the longest outdoor fire 'pit' I have ever seen. Great place to relax from hiking or skiing or driving. Clean, comfortable, courteous staff. A great value. Would definitely stay here again.

Dana H, Front Office Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
We are so glad to hear you enjoyed your stay, thank you for taking the time to submit your review. We hope we will see you again in the near future!

"Great family trip"

5
26/04/2016

We have a sibling trip each year and chose Truckee due to a nephew who works at Squaw Valley. This was the perfect hotel for us to have our moments of sharing and remembering. I would have liked the hot tub to be in doors or covered but that was the only complaint.

Dana H, Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Thank you for taking the time to sumbit your comments. We are glad to hear that you and your family enjoyed your stay and hope you will do so again in the future!

"Pet-Friendly, Huge Hot Tub, Close to Ski Resorts!"

5
25/04/2016

We stayed here this past weekend (Squaw is open till May 30) with our border collie for her first trip to the snow. The pet-friendly rooms are located towards the back of the hotel and are limited so we made sure to call and confirm prior to check-in. There are also newly renovated, non-pet guest rooms upstairs and in other parts of the hotel, which I've heard are very well appointed. We stayed here several seasons ago when the hotel was very under construction and they have done awesome job! The previous hot tub was tiny and the new one is at least 25'-30' ft long and super clean. The pool is also heated! There's also a large fire pit located in the back of the pool area which is the perfect spot to have a glass of wine or relax with friends. The pet fee was $20 per night and very reasonable compared to other pet-friendly hotels in the area like the cedar house sport house that also allows dogs (great restaurant/comp breakfast). We also brought an exercise pen to crate our dog if left unsupervised but it was never needed. If you have dogs (or dogs that can't be trusted off-leash like mine!), I highly recommend visiting the fenced, 2-acre Tahoe Unleashed Dog Park at the North Tahoe Regional Park in Tahoe Vista. It's only a 20-minute drive from the hotel and up the street from the lake so it's a win-win on location for activities! The park offers an area for large dogs (>25lbs) and small dogs (<25lbs). There's many hiking trails in the area and a 3/4 mile trail that runs right by the dog park for an on-leash walk. Visit dog-friendly Coon Street beach in Kings Beach afterwards! Steamers and Jason's Beachside grill also have dog friendly patios. Thanks to the front desk staff who checked us in at 2am Friday night and the lady who approved us for a late check-out at noon although it wasn't needed. I do like the suggestion for a designated, fenced dog run for them to do their business and maybe changing up the eggs at breakfast. I would recommend this hotel to others and will stay here again when in the Truckee area, traveling with dogs or skiing Squaw (25-30 min drive away).

Dana H, Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Thank you for taking the time to submit your review. We are glad that you and your collie enjoyed your stay with us and look forward to seeing you again in the future.

"Great service"

5
25/04/2016

I found the staff friendly and helpful. We were stranded due do to snow and the positive attitude of the staff really helped make a bad situation better. The rooms were nice, breakfast decent, and the area was beautiful.

Dana H, Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Thank you for taking the time to submit your comments. We are glad that you enjoyed your stay. We hope you will come back and join us again!

"Great Place for Family and Pets"

5
04/04/2016

We really like this hotel when we go Snowboarding. The rooms are very clean and comfortable beds. The hotel staff is super friendly and helpful. The pet friendly policy is a big plus. The breakfast before heading out for a day is great. This time though the quality of the eggs was not so good. Not sure if it was just an overcooked batch. There are plenty of other good choices though.

Dana H, Front Office Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Thank you for taking the time to submit your review, as your feed back is very important to us. We will forward your comment to the breakfast manager for review. We hope to see you again in the future.

"Great Rooms, but Wifi is awful for work."

3
31/03/2016

I travel alot for work and have to use the wifi, but this hotel makes that a challange. The upload speed is only 0.62 MPS and stops working all the time. The rooms are some of the best around. But the eggs are made from powder or something. Other than those complaints the many stays I have had here have been great. The main reason I am writing this review is for the internet. It is so bad im doing this review on my phone rather than my laptop...

Dana H, Front Office Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Thank you for taking the time to submit your comments, as your feedback is very important to us. As of today, April 1st, we have installed new Wifi service for our guest in hopes of improving the quality and speed. I have forwarded your comments on the eggs to our food manager and we will look into the issue. Again, your feedback is appreciated. We do hope to see you again in the near future.

"Good place to stay in Truckee"

4
27/03/2016

Overall experience was good, rooms were clean. Perfect for a family stay. The breakfast was not great, quality was not great and there very few options to choose. With the price charged would recommend improving breakfast quality

Dana H, Front Office Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Thank you for your comments, we have forward them on for review. We hope you will join us again in the future.

"Great base for sierra adventures"

5
26/03/2016

My husband and I stayed here with our dog on a recent ski trip. The room set-up was great. Bathroom with tub was separate from a small kitchen nook with fridge, microwave, coffee maker, and counter where I made sandwiches to take to the ski resort for lunch. Comfortable beds, large flat screen TV with good channels. Outside in central quad/patio: heated pool, extra large hot tub, and gas fire pits. Close to Hwy 80 for quick access to many ski resorts. Breakfast was substantial: real scrambled eggs, sausage, home fried potatoes, cereal, etc. stack of Wall Street Journals, coffee from Carmel Valley Roasting Company. Friendly, responsive staff. We will probably return to this hotel for our next ski vacation.

Dana H, Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Thank you for taking the time to review our facility, we are truly happy to hear you enjoyed your stay and hope you will join us again in the near future!

"Nice layout and rooms"

4
24/03/2016

Well thought-out room layouts with spaces for skis, etc. My bed was lumpy and asymmetrical but it was comfortable. They have a decent fitness room that was not listed on the Best Western web site. Nice large breakfast area with a better than average spread.

Dana H, Front Office Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Thank you for taking the time to submit your comments. We do hope to see you again at Best Western Plus Hotel Truckee Tahoe!

"practical nice and value driven"

4
23/03/2016

This best Western has been around for awhile. it's proximity to Northstar resort and Lake Tahoe make it a good alternative to the pricey resort and lakeside hotels. You can be at the lake or Mountain in minutes. Beds have really nice feather beds for a comfy sleep, and a full breakfast is included, a nice convenience. Lots of board games for families and kids, a pool and hot tub as well. Pleasant staff, fast internet included, and close to Truckee as well.

Dana H, Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Thank you for taking the time to provide your feedback, it is appreciated. We hope to see you and your family in the near future!

"Truckee Hotel"

4
18/03/2016

Stayed at this hotel during my ski trip to Northstar. Room and service was excellent. The best thing is how convenient the hotel is to Northstar ski area. The complementary breakfast is a very good start to the day

Jeanne K, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Thank you very much for your review. I will pass this on to our staff and we truly hope you will stay with us again!

"Great home-away-from-home"

5
17/03/2016

We recently visited our family in Truckee, California, staying at the Best Western Truckee for eleven days. Our entire stay was delightful. Staff — all staff — were helpful, courteous and informative. Our room was always well cleaned and more-than-adequately supplied when we requested it, and left alone when we requested that. The breakfast provided by BWT was terrific. It was always available early in the morning, with fresh coffee pots continuously filled. The kitchen, despite serving many guests (including lots of kids) was clean, well-lit and welcoming. And again, the staff were particularly helpful. We would absolutely return to the BWT.

"Awesome Hotel!"

4
10/03/2016

Where do I start......super friendly and helpful staff! Beautiful location and located easily next to restaurants, pubs and local businesses. Clean and very comfortable rooms with awesome beds! Very nice breakfast bar as well! Very good wifi connection!

Jeanne K, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Thank you very much for the review! We appreciate you taking the time and I will pass on the nice comments to our staff.

"Great location for ski areas"

4
09/03/2016

I know the hotel well, having stayed there three nights a week for three years in the late 90's. For this two night stay, my brother-in-law joined me for a three day ski trip which included visits to Sugar Bowl, Alpine Meadows and Northstar. All resorts are within about a 30 minute drive to the hotel, with Northstar at only 10-15 minutes. The remodeled hotel is very nice, clean and friendly. Unlike my previous stays, there are also a couple of restaurants next door, though we elected to eat in town, which is only 5 minutes away by car. The remodeled rooms focused, primarily, on the bathrooms, which were well done. Beds are very comfortable. I, particularly, liked having two luggage racks, something you rarely find, even at the nicest hotels. The price for a two queen room was very reasonable compared to the rest of the Tahoe Basin. This hotel will always be one of my favorites.

Jeanne K, Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Patrick, Thank you for your great review of our hotel! We hope to see you again in the near future. Dana Assistant General Manager

"Truckee - Tahoe Inn"

4
03/03/2016

Good place. we enjoyed our stay, as did our large dogs. Breakfast is good, but get there early; the hotel is busy with guests. Some folks, with dogs, should care more as their dogs barked, when left in the rooms and the people went out.

Jeanne K, Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Thank you so much for your valuable feedback. We will notify the front desk in regards to informing our guest who do have dogs the policy on leaving animals unattended. Thank you, Dana

"Truckee Hotel"

4
29/02/2016

Great accommodation for family travel. Room was spotless and comfortable and appeared recently renovated, new towels. Close to downtown and 30 minute drive to Squaw. Would definitely stay here again. Free breakfast was included.

Jeanne K, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Thanks so much for your great review! We hope to see you again really soon!

"Quick weekend ski trip. Good stay"

3
27/02/2016

Booked last min reasonable price for the timing. Very central in Trukee. Clean comfortable and very good /helpful staff. Free breakfast Really nice fire pit large very large hot tub. Good sushi Resturant (drunken monkey and a micro brew Resturant next door Would stay again

Jeanne K, Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Thank you for the positive review. We look forward to seeing you again in the near future! Dana Assistant General Manager

"Quiet and Comfortable"

4
27/02/2016

The hotel was quiet and comfortable with a good breakfast (eggs, waffles, sausages, potatoes, cereal, etc). They do allow pets, which is not listed in any attention getting way on the website, so remember this if you can't tolerate animals. My son has an allergy to dogs and asthma, so it is important to know. Our room was clean and we didn't have dogs near us, as staff tried to accommodate us.

Jeanne K, Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Thank you so much for taking the time to provide your feedback. Please do note, we do have hypo-allergic rooms available for our sensitive guest; as well as a second floor that does not accommodate guest with pets. Please feel free to let the front desk staff know your needs, and we will do our best to accommodate you! I'm glad that overall you enjoyed your stay, and we do hope to see you and your family here with us in the future. Dana Assistant General Manager

"Nice Place"

4
24/02/2016

I stay here approximately five to seven nights a year. It's a nice place to stay for business or pleasure. The remodeled common area around the pool is very nice. The staff have always been pleasant. I don't always eat the breakfast, but when I do I enjoy the do it yourself waffle maker. All things considered, the location is pretty quiet. It snowed almost two feet OVERNIGHT the last time I was there. I never heard the snow plows and they do plow their parking lot, Which is another benefit because not all Hotels do.

David H, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Thank you for the review Eric! We hope to see you again soon.

"Rip off/Poor quality"

1
16/02/2016

I stayed at this hotel on 5 Feb 2016 an was extremely disappointed with the hotel. The issues i encountered were: Construction in corridor (photographed), full plastic laundry bags in corridor for whole stay (photographed), plastic cutlery & paper plates at breakfast. In room: No duvet cover, no TV remote,No coffee creamers, Phone was not connected so when visited reception to complain nothing was done and when i requested to speak to the manager on checkout was told was unavailable (room cost of $239 per night) - Stay Away

David H, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Hi Alex, We appreciate you taking time to review our hotel. We do apologize about the construction including a new laundry room, thus having to outsource our laundry. The other issues have been addressed with housekeeping and again, appreciate your feedback and the opportunity to work on improving our services and being more consistent. We would like for you to visit again and if you do, please don't hesitate to contact me directly so I can be sure to make your next stay a positive one.

"Great place to stay in Lake Tahoe area"

5
15/02/2016

Good location, great hotel for a visit to the north and west shores of Lake Tahoe, tastefully newly renovated, super fitness center, large hot tub next to the swimming pool, excellent breakfast in comfortable breakfast room, very friendly, efficient staff. We will stay here again!

"Does the trick"

4
08/02/2016

Newley remodeled hotel with a really nice common area for free breakfast plus games to keep you entertained when the wifi is slow. Obviously, many folks will be tapping into the wifi so it can get very slow so in the meantime they have a decent list of channels on their new flat screens plus they offer free games you can find in the common area. There is also a little marketplace where you can get food/ snacks. No complaints. Really nice and clean. Room had a fridge, microwave, etc.

David H, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Thank you for the great review! We hope to see you again soon!

"I see why the name is BEST ..."

5
06/02/2016

You won't believe the spa until you see it... 25 ft long. It was 20 degrees and snowing so we didn't stay long at the outdoor firepit (also 20 ft long), but we relaxed in the outdoor spa for 20 minutes. Breakfast was great. Friendly staff.

David H, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Thanks for your review Ted! Come back and stay with us again soon.

"Very nice, good value"

4
05/02/2016

Very nice for a Best Western! We were happy with the location and the hotel itself. Breakfast could have been better, but it was free with the room, so we shouldn't complain. Comfortable bed, good brew pub and sushi restaurant right next door.

David H, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
We are so happy you enjoyed your stay! Come back soon!

"Good experience"

4
02/02/2016

This was a great experience for us, more than what we expected. The personel were very helpfull, and the room was up to the price. The hotel location is prime and easy to access or reach interesting tourist destinations. Overall great!!

David H, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
We are so happy you enjoyed your stay! Please come visit us again very soon!

"Great location, comfortable rooms, and nice amentities!"

4
02/02/2016

My favorite part about the hotel was the location. It is within walking distance of about 5 restaurants and is very close to downtown, as well-- maybe a 5 minute drive. The rooms were clean and comfortable and there were freshly baked cookies and tea and coffee down in the lobby each night. The free breakfast was great, too-- go early, though-- it gets really packed and there aren't enough seats for everyone.

David H, Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Thank you for the great review! We are glad you enjoyed your stay. Come back again soon.

"Lovely hotel, awesome location for skiers and close to downtown Truckee"

5
19/01/2016

We stayed here during our visit to the Northstar resort in North Lake Tahoe. After driving for over six hours, two of which were uphill and snowing we arrived at the hotel around 2 am. We walked into the lobby and the girl who was working the front desk pulled up our reservation literally in less than one minute, as if she was expecting us. She promptly checked us in and provided instructions as to where to park , breakfast, etc. and even offered late checkout the next day (we spent the rest of our three day weekend in Reno) so we could sleep in I was quite grateful that she understood we were exhausted and was quite please with her efficiency. The room was spacious and very clean. I was overall very happy also that it was both close to the side entrance where we parked and also very close to where breakfast was being served. Breakfast was delicious, they offered eggs, sausage, bagels, yogurt, fresh fruit, bagels and a number of other things. which was also very nice. the hotel was located very close to both downtown Truckee where we had lunch the next day, the town is quite charming so definitively worth seeing if you are in the area. It was also very close to the ski slopes (no more than 15 minute drive) and if we had brought the children they probably would have been able to play on the snow within the property. Next time we are in the area we will for sure come back to this hotel.

David H, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Dear Traveler - Thank you for your score and feedback. It is great to hear that we exceeded your expectations. I will certainly share your comments with our staff. You are right, the area definitely has much to offer. I hope you can arrange to visit us again soon to experience even more.

"Best Western Plus Truckee is overpriced"

3
19/01/2016

Decent place but $300 a nite is too much for what you get. Sound proofing from adjacent (connecting via door) room was unacceptable. Temperature in room was slow to respond. Breakfast was good and location was good. I think there are other places which are equal in quality but half the price. This is the extra words to make this 200 characters.

David H, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Thank you for your feedback. We are constantly looking for ways to improve the guest experience. We pride ourselves in offering the best value in accommodations in the area. I will certainly look into the issues you have brought to my attention. Thank you again for your comments.

"Excellent location for skiers"

4
16/01/2016

We needed a room with two beds for a few nights to ski in the Tahoe area. This hotels basic but the service is very good (thanks to the two ladies at the front desk). I will definitely use this hotel again in the future. The rooms and property are somewhat dated. It has a nice common area with fireplace, pool & hot tub, good parking, easy access to I-80, SR-267 and SR-89. Breakfast is served daily.

David H, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Dear Traveler - Glad to hear you enjoyed your stay while skiing in the area. I'm glad our central location met your needs and I'm confident you slept well in our completely renovated guestrooms. Hope to see you again so you can relax in our oversized spa or by the oversized fire pit. Thanks again

"Exactly What I Expected"

5
16/01/2016

It is always safe to stay at Best Western's. You can expect a good rate, a comfortable bed, a continental breakfast, and good hospitality. And this hotel was just that! The front desk girl was such a help, and she was fun to talk to. She had good recommendations for food, and seemed genuinely interested in helping the guests. The bed was good, a slept very well. The room was clean, and everything was in working order. The highlight of the stay had to be the breakfast. Of course, chain hotels usual serve a standard 'continent breakfast', which this hotel did, but it was exceptional! They had so many options and the food actually seemed fresh. (No one is a fan of soggy scrambled eggs). And, for once, they had amazing coffee! I am a bit of a coffee snob, so this was a big deal to me. Gas station coffee has never pleased me, so I was happily surprised when I tasted genuine coffee! Overall, a great experience.

David H, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Dear Traveler - Thank you for the terrific review and comments. We certainly appreciate you sharing your experience. It is also nice to hear that you enjoyed so many aspects of what we offer. Hope to see you again soon

"Great stay"

5
15/01/2016

This is a great place to stay in the Truckee-Tahoe area. You're close to everything, the rooms are super clean, they include a hot breakfast, and the bed is one of the most comfortable I've slept in. I like this place better than some of the other local hotels for the above reasons, but they also have a large lounge area and a lot of guests and families hang out there. They have board games, books, drinks, tea, and other nice amenities here. It has a fun community feel in this area. Also, they have a huge hot tub and swimming pool. What's not to like? We'll definitely stay here again.

David H, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Dear Traveler - It is always a pleasure to hear from satisfied guests. I am glad you were able to enjoy your stay with us and the amenities we offer. Please come again soon

"Dog-friendly Tahoe"

4
08/01/2016

Great location, dog-friendly hotel. Nice, clean hotel. Free breakfast and heated pool and hot tub make for a great place to stay in Tahoe. We've stayed here before and will definitely stay here again. Location is very convenient to downtown Truckee and Northstar. Squaw and Alpine are easy to access from this location too.

David H, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Thank you for your review and comments. I am glad our location and amenities meet your expectations. Look forward to seeing you again.

"Clean and cheap"

4
08/01/2016

One of the best cheap solutions I've found in Tahoe. It's clean, staff is super friendly and helpful. Free continental breakfast in the morning—nothing fancy, but good enough for quick bite. Great location, close to Northstar and a few good restaurants are right across the street. I'll be back.

David H, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Hello - Glad you appreciate the value we offer. You are correct, we offer a great package in the area considering our location and amenities. Please come again soon

"A great weekend getaway"

4
06/01/2016

We stayed here while visiting our son in Truckee and really enjoyed our stay. Very friendly staff and clean comfortable room. The best part for us was the lodge style dinning room/bar. We had family game night and then enjoyed the outdooor heated pool(yes outdoor pool while snowing) and hot tub plus a nice fire pit. Its not a luxury hotel but a perfect mountain getaway!!

David H, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Hello - Glad to see you had the opportunity to enjoy so many of the amenities we offer. It is always nice to hear from satisfied guests. Hope you will consider us again when visiting the mountains.

"Good breakfast, good restrooms, hallways need higher watt bulbs"

4
05/01/2016

A welcoming place from the outside, especially in the snow. Rooms are basic, the best part about them is the pictures on the walls - obviously a skiing theme. Oh and a decent armchair that reminded me I must read Sherlock Holmes. There was a gym somewhere - but I avoided that. I think there was a jacuzzi in the courtyard, either that or it was a conservation habitat for some fauna needing a little help with living. The breakfast was great; egg, bacon and some other stuff I ignored. Not too bright inside, hallways were a little like a facility for kids who poop in their duds. Speaking of which I passed by there again recently and went in to use the men's restroom - a very nice restroom it is too. Although the gal on reception (in the lobby not the restroom) was not the most communicative. Maybe she didn't appreciate me complementing the quality of the restrooms, or she was having her brain sucked out by an alien force, I dunno. I left.

David H, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Dear Traveler - Glad you found our oasis in the Sierras. We pride ourselves in offering a unique retreat with offering like our courtyard's oversized spa and fire pit, full hot buffet breakfast, and guestrooms featuring amenities that provide a home away from home. Hope you will stop by again soon

"Much More Than You Would Expect"

4
26/12/2015

I chose this Best Western since I had positive experiences in Europe with BW. The brand lived up in the US as well. Really Good value. (the rest of this review is to add enough characters to qualify the review on Trip Advisor)

David H, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Glad we lived up to your expectations! I hope the rest of your trip went well. Safe Travels

"solid value"

4
25/12/2015

Great location in Truckee Area, close to North Star, accepts pets, and a great restaurant right next door. It's our go to place in Tahoe. Breakfast is included which is a huge time saver when getting to the slopes.

David H, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Thank you for sharing your positive experience. Look forward to seeing you again soon. Think Snow!

"Truckee Winter Stay"

5
24/12/2015

Very nice location, excellent staff, very good value. Parking for cars well lit, cleared of snow and ice, and convienent scrapers to help clear windshields in morning etc. Breakfast very well stocked with variety and very appealing to all tastes.

David H, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Wow! Thank you for the great review and score. Glad we could accommodate you during your winter stay. We hope to see you again. You may want to consider experiencing each season. Travel Safe

"Great Place for Family and Furry Friend"

4
23/12/2015

We love staying here. They welcome pets, nice clean rooms, great breakfast. The remodeled hot tub and pool are super!!! They're still working on some construction, so there may be some noise. We have stayed there many times. Best Western took over recently and there are many improvements. They do need to hire addition front desk staff at check in time.

David H, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Dear Traveler - Thank you for the great summary of our hotel amenities. The construction is wrapping up and we are adjusting our staffing levels for the season. I am glad to hear you loved your stay. Safe Travels

"Some rough edges on a pearl"

4
17/12/2015

This is a very quiet hotel in a great location. The beds are comfortable. The hot or cold breakfast is what I like best about the hotel - I can get it at 6AM weekdays. The remodeling (still going on after two years) has been mostly successful, but the telephone system has gotten even worse since they removed the bedside unit and inexplicably replaced the desk phones with units that don't have any speed-dial labels for things like wake-up and messages (which still work if you know the code). For some time it has been almost impossible to make a long-distance call without assistance from the desk clerk, but that is a minor problem for most people today. Some of the rooms have bathroom fans that run continuously, in others the motion detector works well.

David H, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Dear Traveler - Thank you for your thoughtful review. Glad to hear your experiences with us have been favorable. We are continuing to work out some issues and appreciate your feedback. Hope to see you again soon!

"Tahoe outing"

3
15/12/2015

The rooms were newly remodeled and great, breakfast was good, spa, pool and fire pit were great. No lobby or area inside to relax by a cozy fire. I would definitely improve my ideas about the property after their expected lobby remodel this spring. That could make the hotel an 8 or above in all categories.

"same problem, different hotel"

4
15/12/2015

Why do hotels persist in using magnetic cards for keys? They don't work. Has anyone ever stayed at a hotel and not had to go back to the front desk at least once for a new key card? Otherwise the hotel was okay.

"Great for a family afair!"

5
03/12/2015

This was a very convenient and comfortable hotel to stay in for 6 of us plus 2 dogs over Thanksgiving. It was close to North Star Skiing Resort, close to Truckee and quiet. I was very pleased with the service, food and room. I really appreciate that the Hotel took dogs!

"Very warm and inviting"

5
30/11/2015

My family WILL be back Excellent accommodations and very friendly staff. Plus dog friendly!!! We have never slept better, the beds are like fluffy pillows. Loved the jacuzzi and fire pits as well. Clean and friendly, what more could you ask for? We are all in!

David H, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
We couldn't have said it better !! Thank you so much for your positive feedback about your most recent stay with us at the Best Western Plus Truckee Tahoe Hotel. We work very hard to deliver excellent service that is both warm and relaxed every day, for every guest, every stay. Your feedback makes it all worth it. Please call us direct to book your next stay !! Ask for our " repeat " guest special !

"No good at all"

1
29/11/2015

This hotel used to be great, it's gone way downhill since Best Western took it over. I used to stay here every weekend for the last 3 winters, I always felt like family. I made a reservation over the phone and was all set to go for opening weekend. When I got there, there was three people at the desk and I didn't know any of them. That should have been my first clue since they have had pretty much the same staff for the longest time. They didn't have my reservation, they didn't believe me when I told them I made one, I had to show them my 10 minute phone call log with them on my phone, they still refused to honor the rate I was quoted. Really? The rate they quoted me was almost twice as much! No thanks! I sat down around the corner to find a new hotel and the staff started to complain about the hotel to each other! Even they don't like it here! Even when the manager came down, he started to complain as well! What an impression! I miss the old managers, Garrett and Stephanie, bring them back, get some staff loyalty again, then maybe I'll be back.

David H, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Please accept our most sincere apologies. We are extremely sorry to hear that your experience was less than excellent. We strive to deliver excellent service that is both warm and relaxed. All feedback is necessary for us to continue to improve. We will make every attempt to satisfy your stay experience. Please feel free to contact me directly at 530-587-4525 or via email at [email protected]

"Truckee-Tahoe Best Western"

4
26/11/2015

Quiet, flat, and close to the downtown. Great hotel for this price range. The warm cookies in the evening were a nice treat. Did not appreciate maintenance staff walking into my room without knocking and the hotel did apologize so I would definitely stay again.

David H, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Please accept our most sincere apologies. We are extremely sorry to hear that your experience was less than excellent. We strive to deliver excellent service that is both warm and relaxed. All feedback is necessary for us to continue to improve.

"Great place to stay"

5
23/11/2015

Finally found a great place to stay in Truckee. Great breakfast and friendly staff. The room was excellent and very clean. Beds were comfortable and had a great nights sleep. Short distance to the downtown area for shopping and eating.

David H, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
We're glad you found us !! Thank you for taking the time to share your positive experience regarding your recent stay at our Best Western Plus-Truckee Tahoe hotel. We very much appreciate and value your feedback and will share it with our team. Your comments will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for all our guests.

"Very nice, dog friendly hotel"

4
20/11/2015

My husband and I have had ski leases the past couple of years but opted out this year in lieu of hotels. This was the first place we've tried and we've already booked more visits for the ski season. While under construction, the hotel is VERY clean and the rooms are comfortable. They are dog friendly which is a must for us and our snow loving pup! Great food and wine tasting within walking distance. We are looking forward to staying this winter as well as coming back during the summer months.

David H, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Thank you for your positive comments about your most recent stay at our Best Western Plus Hotel – Truckee Tahoe location. We appreciate your feedback and work diligently to provide excellent accommodations to every guest for every stay.

"Adequate at best"

3
20/11/2015

Knowing the facility, we booked by phone from the road. After a long drive from Utah that day, it was disappointing when we arrived to find out the pool and hot tub were out of order - a fact not mentioned when we booked. Price a bit high, the room was fine, the breakfast adequate.

David H, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. The negative pool issues can be easily overlooked by our reservations staff at night, during November as we have been under renovations. This will be discussed and taken into consideration with our entire team of staff members. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any further assistance, please don't hesitate to contact me directly at 530-587-4525

"Great staff!"

3
19/11/2015

The staff was so helpful and service minded. The rooms were well appointed and clean. No fault of the facility, we just happen to stay while the second floor was under remodel constriction so it was a little messy and noisy. Overall we would stay again.

David H, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Thank you for your positive comments about your most recent stay at our Best Western Plus Hotel – Truckee Tahoe location. We appreciate your feedback and work diligently to provide excellent accommodations to every guest for every stay.

"Relax among the pines!!"

5
19/11/2015

Even though they were remodeling the entire 2nd floor, the hotel was quiet and relaxing, We were on our last leg of a month long driving vacation and welcomed the quiet comfort!! Even though it's not close to the lake, there is plenty to do and see close by..lots of restaurants, also.

David H, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Thank you for your positive comments about your most recent stay at our Best Western Plus Hotel – Truckee Tahoe location. We appreciate your feedback and work diligently to provide excellent accommodations to every guest for every stay.

"Vacation 2015"

4
19/11/2015

Nice room just remodeled. Comp breakfast was great every morning. Only complaint was the hotel was undergoing a major remodel during our stay, so was some what noisy and the pool was empty. I sure it will be all the better when it's completed.

David H, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Thank you for your positive comments about your most recent stay at our Best Western Plus Hotel – Truckee Tahoe location. We appreciate your feedback and work diligently to provide excellent accommodations to every guest for every stay.

"Best affordable place to stay in Truckee"

5
18/11/2015

We have stayed at this hotel for skiing, hiking and work for more than 20 years. It is in a great location, close to both the Truckee River and restaurants. In the past it has shown its age with maintenance not up to the best standard. However, the past 4-5 years maintenance and upgrades have been very good. Hot breakfast is a real plus, and they are doing major remodeling improvements. Plenty of good parking, easy access to Highway 262 for skiing at Northstar or easy return to Highway 89 for Squaw and Alpine.

David H, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
We couldn't have said it better !!! Thank you for taking the time to share your positive experience regarding your recent stay at our Best Western Plus-Truckee Tahoe hotel. We very much appreciate and value your feedback and will share it with our team. Your comments will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for all our guests.

"Hotel."

5
18/11/2015

Great and comfortable. Beds were soft and staff was helpful. Easy to find and plenty of places around to eat . Exterior of hotel was inviting and looked very clean. Staff was very helpful upon checkout and checking in

David H, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
We couldn't have said it better !!! Thank you for taking the time to share your positive experience regarding your recent stay at our Best Western Plus-Truckee Tahoe hotel. We very much appreciate and value your feedback and will share it with our team. Your comments will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for all our guests.

"Does not honor agreements"

1
11/11/2015

I stayed at this hotel every weekend and holiday for the past three ski seasons on a negotiated seasonal rate. In July 2015, as in all prior years, I negotiated a rate for our ski season. Best Western agreed and all was docunmented. We have had 45 days on the mountain on average the last three years. Clearly devoted, and loyal customers. And we loved this hotel. Under the auspices of Best Western it changed. And the agreement I brokered late July was not honored when I tried to show up in November. Horrible experience; feeling betrayed. Enjoy the snow this year Best Western, and wait to see who shows up when it is less than spectacular. You are fickle and you don't hold to your word.

David H, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
We're very sorry to hear that there as been a misunderstanding along the way concerning a block of rooms. Please reach me directly at 530-587-4525. Todd Cahill General Manager

"Great basic stay!"

4
11/11/2015

We stayed in the Best Western for a birthday weekend trip. We were basically looking for a place to rest our heads, and this more than fit our needs. Room ~ The room was spacious and comfortable. We have a 2 year old, and we didn't feel cramped. The bed and pillows were exceptional. The bathroom was clean, and the water pressure was great. Amenities ~ The hotel had an amazing pool/hot tub/fire pit area. We would definitely recommend hanging out under the lights by the fire if you have the opportunity. It was off season, so we had had the whole incredible area to ourselves. Location ~ The hotel is NOT located close to downtown Truckee or the ski resorts. Albeit not far, you'll have to drive. If you have dreams of walking to anything of this nature, you'll have to find another hotel. However, there are quite a few bars and restaurants that are within walking distance. We walked over to the Fifty/Fifty, and it was excellent. The Drunken Monkey is also very close, which had a fun atmosphere. Overall ~ We would absolutely stay here again. During the peak season, the rooms are around $300/night. For that price, I'd probably stay somewhere closer to the resorts, if that was what I was the reason for my travel. However, it's a great and comfortable place to stay, so I would hesitate either!

David H, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Thank you for taking the time to share your positive comments regarding your recent stay at our Best Western Plus Hotel – Truckee Tahoe location. We very much appreciate and value your feedback and will share it with our team. Your influences will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback

"Great stay, honest staff!"

5
09/11/2015

I am a business traveler (3 hotels a week), and this week, I used some points to stay as I passed through town. As I passed, because I have had poor experiences, I hid my laptop bag (2 computers, one tablet, and sensitive info)... so well I forgot to pack it. The hotel called me, said they had it, and offered to send it to me! I ended up just picking it up, but none the less. The room is VERY clean, updated, and I had my 2 labs with me, and they were very accomodating! overall, from someone who travels a TON, great place!

David H, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Dear Traveler, Thank you for your comments. We know the life of a road warrior like yourself can be a tough one. We aim to offer the utmost comfort and service no matter how many days a year you're on the road. We're so glad you enjoyed your stay and we hope to see you again the next time you're passing through town. Travel Safe

"Very nice place to stay in Mt. Shasta"

5
22/10/2015

I've used the Best Western in Mt. Shasta multiple times for business. Very comfortable. Easy. Convenient. I would stay here every time I come to Mount Shasta in the future. They staff are friendly. The restaurant is very good!

David H, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Dear Traveler, We're so glad you enjoyed your stay and appreciated the great value we offer. Thank you for taking the time to leave your comments. Travel Safe

"Under Renovaton, Unusable Wi-Fi"

3
13/10/2015

My family and I stayed here on our last day of a short road trip and were okay with the Hotel. The staff was very nice and courteous. We were greeted with a smile and checked in quickly. Our room had two queen beds and the room was a decent size. It looks like it had been recently renovated. Speaking of renovations, I believe the entire second floor is being renovated, but other than a sign and some caution tape hung across the stairways, you couldn't tell. The Wi-Fi was completely worthless. My family had several wireless devices and none of them were able to connect to Wi-Fi for more than a few seconds. When I asked the front desk lady, she said it was due to the fact that the hotel was fully booked and a lot of people were trying to connect at the same time. I doubt it, but I didn't want to call her on it. The breakfast was okay. Some watery scrambled eggs, Sausage patties, biscuit and watery gravy. There was also yogurt, donuts, and the standard waffle flipper thingy. It should be noted that front desk staff was in and out of the breakfast area frequently. Grabbing drinks, donuts, toast etc during the 15 minutes we were eating breakfast. One last thing. The lighting in the parking lot at night is very poor. I went out to the car around 8 pm and it was uncomfortably dark. As a guy I was a little uneasy about being out there, I can only imaging a woman running out to her car alone. It could use a few more light posts for safety. Overall an okay stay, but nothing to write home to mom about.

David H, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Dear Traveler, Thanks for your review. It was our pleasure to provide a comfortable night's sleep for you. It doesn't sound like we wowed you with the complimentary breakfast and wifi, but visit again soon as we will be making some upgrades in those areas in the near future. Safe travels!

"Exceeded my expectations"

4
12/10/2015

A Best Western Hotel seems to never disappoint me, as usual this one was very clean with newer modern updates, reasonable rates for the area, and a friendly attentive staff. I enjoy the bonus of a quick breakfast with healthy options before I hit the road, I look forward to staying here again.

David H, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Dear Traveler - Thank you for the review. We never tire from hearing such positive comments. Glad we exceeded your expectations. Hope to see you again soon. Travel Safe

"back to truckee after 8 years"

5
11/10/2015

this hotel was purchased 1 year ago and is in the process of remodeling this is a great find the beds are so comfortable clean the pool area is really large and very nice pet friendly great location would stay here again if we ever venture to truckee such a great place.

David H, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Dear Traveler - Thank you for taking the time to share your experience with us! I'm pleased to learn that the facilities and services within the hotel exceeded your expectations! We do hope that we will have the opportunity to "welcome you back" whenever your travel plans include Truckee. I hope you don't wait another eight years! Travel Safe

"Comfortable night's stay"

4
10/10/2015

It is outside of the main part of Truckee by about a mile, but in a very nice area. The full breakfast was very welcomed, and very satisfying, with everything from fruits and waffles, to sausage, scrambled eggs and hashbrowns.

David H, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Dear Traveler - Thank you for staying with us and for taking time to share feedback regarding your stay. I am pleased you enjoyed our location and the breakfast buffet. We look forward to welcoming you back soon! Travel Safe

"So Noisy and Under Construction"

2
03/10/2015

The room we had was ok, had the basic necessities. However this has to be one of the noisiest hotels I've stayed at. Walls are paper thin. I had to sleep with ear plugs to drown out the hallways noise and slamming doors. The hotel is under construction so there are holes in the walls in the hallways and outside. Soooo I'm paying $150.00 a night to stay in a place with holes in the walls? So bummed. Our heater in the room was worthless and made noise all night. Check in was nice and easy. Front desk was super nice. Don't think we will be staying here again.

David H, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Dear Traveler - Thank you for taking the time to review our property. We have just finished our renovation project in the hotel courtyard, and now, and are working to upgrade the hotels fire safety system. We are committed to providing the best in facilities and service, and to this end, will be investing additional capital in updating the hotel exterior as well as other areas of the property. We appreciate your business, and we hope to have another opportunity to serve you in the future. Travel Safe

"Construction confusion"

4
29/09/2015

Almost the entire parking lot was blocked off due to repaving and everywhere the front desk told me I could park, the construction crew told me I could not park. Additionally the entire top floor of the building was under renovation and closed. It would have been nice to know this at booking time with the Best Western app. That said the room was very nice and the hotel breakfast was excellent.

David H, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Dear Traveler - Thank you for your feedback. I am glad you enjoyed your room and amenities such as our full buffet breakfast. I also appreciate your patience during the work to upgrade areas of the hotel. Hope to see you again soon. Safe Travels

"Good unexciting stay"

3
23/09/2015

We stayed one night here. The room was clean and spacious. The beds had fat "tops" that I wasn't fond of but some may like. Sheets were nice, pillows a bit fat. The breakfast was typical best western with bagels toast cereal eggs sausages fruit and waffles. It is a standard Best Western. Didn't use the pool but others were and it looked nice enough. Staff was friendly and location 5 min from Truckee town. Would have been more impressed if price had been lower but summer rates are high I guess.

David H, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Dear Traveler - Thank you for your comments. Our location is ideal for people in town for both business and pleasure. I am glad you enjoyed your stay and hope to see you again. Safe Travels

"Vacation"

5
23/09/2015

The hotel staff was wonderful. The breakfast was delicious. The rooms were clean and comfortable. A great place to stay. I would highly recommend this hotel to anyone visiting the area. The restaurants near the hotel were within walking distance and the Fifty Fifty Brewery serves great food.

David H, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Dear Traveler - We're so glad that you enjoyed your vacation stay with us. The hotel staff works hard to provide the best service to all of our guests It is always a pleasure to get nice feedback from our guests. We're also pleased the breakfast was to our liking and that we could provide service and quality that is a step up from the norm. Hope you'll visit us again. Travel Safe

"Great hotel for business"

4
23/09/2015

The hotel was a fair price. The morning breakfast did not sit very well with my stomach and the hotel was under construction. It was also a little far from where I was working but it was the best price for the quality of room that I wanted to stay in. Overall, I would stay there again but would only eat the waffles that you can make for yourself next time for breakfast.

David H, General Manager at BEST WESTERN PLUS Truckee-Tahoe Hotel, responded to this review
Dear Traveler - Thanks for the review. It was a pleasure to provide a comfortable night's sleep for you. It doesn't sound like we wowed you with the complimentary breakfast, but visit again soon as we will be making some upgrades in the near future. Safe Travels