Executive Residency Hotel by Best Western Nairobi, Nairobi

Best Western don't value people their value money The personnel at the reception is facing extreme pressure from line managers pushing guests to the limit of offenses. I believe they don't believe that African could afford paying a room for more than 10 days. I really feel a harassment just for 300 usd on 1 day delay.

Guest Relations E, Guest Relations Manager at Executive Residency by Best Western Nairobi, responded to this review
Dear Ndiogou, Greetings from Executive residency. We are always looking forward to read your review so that we can know what to do to make it better.We apologize for making you feel unappreciated. We highly apologize for all the inconveniences caused. We promise to make your next stay better.We look forward to hosting you again. Regards, Mary Kanyiri, Guest Relations Officer.

Excellent Hotel, accommodation, amenities and staff. Good WI-Fi and connectivity in the apartment and roof top restaurant. Good breakfast buffet and lovely background music. Relaxing atmosphere, heated swimming and gym. Love the place very much and will come again with my business associates.

Guest Relations E, Guest Relations Manager at Executive Residency by Best Western Nairobi, responded to this review
Dear Levert, Greetings form Executive Residency By Best Western. Thank you for your positive review; we do appreciate your feedback and we look forward to making your next stay with us memorable.

Great team of staff members, made our stay a very pleasant one. The apartments are located in a very quiet suburb of nairobi, surrounded by a lot of greenery. Yet close enough to the CBD. Great location. CBD.

Guest Relations E, Guest Relations Manager at Executive Residency by Best Western Nairobi, responded to this review
Dear Departure258065, Greetings from Executive Residency by Best Western, and thank you for taking time to give us such a wonderful review. We are excited to know that your liked our facilities, and that the input of our associates made your stay with us pleasant. Our satisfaction comes from knowing that our guests enjoyed their stay with us. We shall be more than glad to host you again.

We were there for two, one night stays in November. We were astonished with how large the suites were. Each of the suites we stayed in had two bedrooms, three bathrooms, a large kitchen and living area as well as laundry facilities. For the money it was outstanding and the front office staff was incredibly helpful

Guest Relations E, Guest Relations Manager at Executive Residency by Best Western Nairobi, responded to this review
Dear Run4life5k, Thank you for your positive comments.We are glad to know that you appreciated the large space and that our front office staff made your stay incredible.For the positive feedback we will make sure we maintain the high standards We as the Executive residency by Best western look forward to hosting you again. Regards, Mary Kanyiri, Guest Relations Officer.

Excellent hotel, accommodation, staff, etc but imo food can be better. A bit tasteless at times or then full of sauces. Location is great but nothing really near. Otherwise great stay and supernice and kind staff.

Guest Relations E, Guest Relations Manager at Executive Residency by Best Western Nairobi, responded to this review
Dear Fito B, Greetings from Executive Residency By Best Western. Thank you for taking your precious time to give us a positive review. We are happy that you rated our hotel as an excellent hotel,good accommodation and staff as well. We apologize for food being tasteless and full of spices.We promise to correct the mistakes and offer delicious food. We look forward to hosting you again. Regards, Mary Kanyiri, Guest Relations Officer.

This was the largest "hotel" room I have ever stayed in. The property is designed for longer term stays, but can be reserved for as little as two nights. My guess is that the suite I rented was easily 100 square meters. The accomodations are new and very well thought out, for example the electrical outlets are multinational and include USB charging plugs. The staff was exceptionally friendly and helpful

Guest Relations E, Guest Relations Manager at Executive Residency by Best Western Nairobi, responded to this review
Dear Global5M, Greetings from Executive Residency By Best Western. We are grateful that you took your precious time to give us a very positive review.It is very true that our property has very spacious rooms to make our guests feel at home and break the hotel four corner rule where you get to see all the corners at once. Thank you for noticing our exceptional friendly staff.We are at your service and will always be. We look forward to hosting you again. Regards, Mary Kanyiri, Guest Relations Officer.

Superb front desk staff sorry but I can't remember the name. They really set the standard for the entire stay there which turned out to be a wonderful stay. Good looking hotel and rooms. Will definitely be coming back.

Guest Relations E, Guest Relations Manager at Executive Residency by Best Western Nairobi, responded to this review
Dear Abmungai, Greetings from Executive Residency By Best Western. We are so delighted as we read your review. Thank you for taking your time to give us such a positive review.We are happy that you found our front desk superb.It is true that our hotel is beautiful and we have beautiful rooms as well.Thank you. We look forward to hosting you once again. Regards, Mary Kanyiri, Guest Relations officer.

First, I want to say that the staff are all very pleasant and helpful. None of what I'm about to write is a criticism of them. This place doesn't quite seem to know what it is or what its target market is. The rooms are little flats, with kitchens and utility rooms, but up on the roof there is a restaurant, a gym and a tiny pool, which bizarrely is in the same enclosed room as the restaurant. At breakfast, guests are offered some African dishes which to a western eye look more like dinner, and there is a chef making omelettes. What is missing is a normal international breakfast of pork bacon, sausages and eggs. Instead, beef bacon and chicken sausages are provided, as if the hotel were in the Gulf. When I pointed out we were not in the Gulf I was told that most of the customers were Muslims, but that's just not true. Looking around the room, on most days the guests were Northern European, Chinese or American. I only ever saw one headscarf in the restaurant. I think the pork restriction is more likely the personal preference of the hotel's senior management, but that should not be forced down everyone else's throats. Lastly, I need to mention the poor design of the plumbing. My room stank of sewage, and close inspection indicated that the sewerage system is contiguous with the waste water system. Under the drains in the showers and bathrooms there seems to be no U-bend or water trap to prevent odours, so the foul water system was effectively venting through my shower. This is clearly a problem with the shoddy way the hotel was built, and would be costly to fix retrospectively. For that reason I won't be staying there again. I'm not paying good money to be trapped overnight with other people's sewage.

Guest Relations E, Guest Relations Officer. at Executive Residency by Best Western Nairobi, responded to this review
Dear PhileasFogg, Greetings from Executive Residency.We are glad that you took your precious time to give us your review to make us better. We acknowledge we did not meet all your expectations and we truly sorry for the shortcomings.We took note of all that you mentioned and we took the necessary steps i.e;Breakfast-The kitchen and restaurant team have now taken note and improved on the offerings to make it better and delicious as well as accommodate all cuisines.The foul smell has been taken up to the management and are looking to improve on this. Thank you for appreciating our staff and acknowledging them to being pleasant and helpful.We look forward to hosting you again. Regards, Mary Kanyiri, Guest Relations Officer.

I discovered the second hotel in Nairobi with a heated pool! i must come back with my daughter when not on business but for a holiday. i loved the room sizes, my visitors enjoyed teh food and the ambience. It was just a perfect place to be in in Nairobi. Veyr nice staff, friendly- you can tell they have the best culture as you dont see it in their outsourced service - guards at the gate!

Guest Relations E, Guest Relations Manager at Executive Residency by Best Western Nairobi, responded to this review
Dear Mbuvi, Greetings from Executive Residency By Best Western, Thank you for taking your time to give us a positive review.It was a pleasure hosting you.Thank you for bringing your friends who came over and later enjoyed our food and ambiance.We are glad our staff were also friendly and nice. We are looking forward to hosting you again with your daughter. Regards, Mary Kanyiri, Guest Relations Officer.

Spent some time at this gear apartment hotel. Place was clean and staff was friendly. The hotel restaurant was good. Got one scare with the elevator, but that was probably a power cut so cannot blame the hotel...

Guest Relations E, Front Office Agent at Executive Residency by Best Western Nairobi, responded to this review
Dear Melanooma, Greetings from Executive Residency! Thank you for taking your time to give us your positive review.We are glad that we did not disappoint you at any one given time from the staff being friendly and our great restaurant.We highly apologize for the power cut while in the elevator but I believe the generator picked up as fast as possible. We look forward to hosting you again. Warm Regards, Front Office Agent Mary Kanyiri.

Excellent rooms 2 bathrooms very spacious apartment, laundry ,great service but room service charges high,very clean, restaurant meals excellent,staff very helpful and friendly,washing machine very handy,high security ,large manned gates

Guest Relations E, Front Office Agent at Executive Residency by Best Western Nairobi, responded to this review
Dear Resort83436, Receive our greetings from Executive Residency. Thank you for taking your time to give us a positive review.We do not take it for granted. It is our joy that we did give you the best services.Our friendly and helpful staff will always be there for you. We look forward to hosting you again. Regards, Mary Kanyiri, Front Office Agent.

I booked via booking.com My check in was seamless, they were also willing to accomodate my early check in. Everyone was friendly and the staff were always happy to assist. The rooms were spotlessly clean and were serviced daily. The apartment was well equipped, it had everything one needed. Breakfast did not disappoint as it had different options daily. Wifi was superb. It was the perfect home away from home. I will definitely be back

Guest Relations E, Front Office Agent at Executive Residency by Best Western Nairobi, responded to this review
Dear Anna, Greetings from Executive Residency! We are glad we made your stay with us unforgettable.It is always very fulfilling when we meet and exceed your expectations.We promise to always keep our rooms spotless clean.Thank you for appreciating our helpful and friendly staff. We look forward to hosting you time and again. Regards, Mary Kanyiri Front Office Agent.

Staff extremely helpful and friendly. Convenient location - close to the city center, shopping/restaurants. Rooms are spacious, well equipped kitchen, great for family stays. Overall, great customer service, Looking forward to our next stay here.

Guest Relations E, Guest Relations Manager at Executive Residency by Best Western Nairobi, responded to this review
Dear JS, Greetings from Executive Residency.We are very thankful to you for taking your time to rate us and most importantly a five star review.Thank you for noticing our friendly and helpful staff.Giving the best to you is a fulfillment to us. We look forward to hosting you again. Regards, Mary Kanyiri.

The rooms sizes are very good well Infact the one I stayed in. Room number G08. The only drawback was the bathrooms. Inspite the big rooms bathrooms were very small. The breakfast was repeated every second day and not a big variety.

Guest Relations E, Guest Relations Manager at Executive Residency by Best Western Nairobi, responded to this review
Dear Duparts, Greetings from Executive Residency Team. Thank you for staying with us and giving us feedback regarding your experience. We are keen to improve on our breakfast, and look forward to hosting you again and make your experience better.

If you want a good place to rest and work in a quiet environment but still in the centre of Nairobi the Executive Residency is the place to be. Located in Riverside it gets you to office and shopping malls easily. Rooms are well facilitated for work.

Guest Relations E, Guest Relations Manager at Executive Residency by Best Western Nairobi, responded to this review
Dear Guest, Greetings from The Executive Residency by Best Western Team. Thank you for taking your time to give us such a wonderful review. We were glad to have you with us, and look forward to hosting you again.

Absolutely loved stay. The apartment was clean, spacious and had a home feeling to it. The location was quite convenient. The personnel are very helpful and friendly, especially Eva. The food at Grove is great too. I'll be coming back again.

Guest Relations E, Guest Relations Manager at Executive Residency by Best Western Nairobi, responded to this review
Dear Mercy, Receive greetings from The Executive Residency by Best Western family. We are greatly pleased to know that you enjoyed our facilities, and most importantly the services given by our associates, and our delicacies. Our joy comes from exceeding our guests' expectations. We are looking forward to hosting you again, and making your stay with us memorable.

Oh my...where can I start. Landing at the Airport was the sign that I had just landed in a country that will lure me back again to visit. Arriving at the hotel at night, Goodwin was the perfect front desk host I could have asked for. He knew I was fatigued from a 22hrs flight and he checked me in seamlessly with each moment catering to my comfort and reassurance that I had just checked into a home away from home. The next morning I was warmly welcomed by all the staff I came across while going for breakfast at the Grove restaurant which has a very seductive rooftop view of Nairobi. The Hotel Sales Manager, Ms Ruth Munga was the highlight of my first day. You could tell that the great attitude and warmth of the staff emanated from the Hotel leadership(Ruth). She gave me a tour of the property and she did not miss a beat in highlighting the amenities of the hotel. Breakfast was a feast fit for a king. Western culinary escorted by local Kenyan breakfast delicacies. The restaurant was clean along with the staff. Cleanliness is a big value here and you saw it everywhere and with every member of the staff. The hotel environs are peaceful safe and very secure. I felt so safe while staying at the hotel. I am definitely using this property on my next visit to Nairobi. For anyone traveling to Nairobi, this must be on your list of places to stay and If i may be bold to say, this is the only place to think of staying. Kudos to the staff and the hotel leadership!!!

Guest Relations E, Guest Relations Manager at Executive Residency by Best Western Nairobi, responded to this review
Dear Mr. Micheal, What a review!!! Let me start by saying thank you so very much for choosing Executive Residency by Best Western Nairobi as your preferred hotel and also for taking time to put down such an astute, colorful and eloquent review. Thank you!! We do agree with you that Ruth is a gem in the organisation and a great example of what a leader should be. We love that the staff took great care of you including Edward at the time of check in. We would love it very much to host you again in your home away from home on your next visit. Warmest regards

Frankly, our choice of this lovely hotel for our 2019 College Reunion was spot on. Our 19 member team was well received. Big thanks to the Admin staff who painstakingly replied ALL our emails and ensured that we got the BEST.

I was in Exclusive Residency for 4 nights with a group of friends from Nigeria for a reunion having first met in 1975. I arrived at the apartments welcomed by friendly and courteous staff. Other front staff have continued in the same frame and in particular Eve who goes out of her way to assist and always having a smile on her face. She took her time to explain a discrepancy in my invoice and I was satisfied.

This is the most serene apartment hotel in Nairobi. The apartments are well appointed and fully equipped for all that you need - home cooking and office set up especially. The staff are courteous and willing to go the extra mile to ensure your comfort.

Guest Relations E, Guest Relations Manager at Executive Residency by Best Western Nairobi, responded to this review
Dear Freedom, First and foremost let me take this opportunity to send a very big thank you to for such a wonderful review and rating of our facilities. We are extremely glad that you loved the apartment as well as the setup. We also appreciate the fact that you your needs were met by our staff who l totally agree with you go out of their way to ensure your stay is comfortable.Looking forward to hosting you on your next visit. Warm regards.

I happened to be at The Grove Restaurant, late last month. The Welcome was with a Nice Broad Smile from Valentine Wemali - the hostess. With this warm welcome, i had predicted our Meal to be equally good. The balance between the Privacy given on the Table and the Attention given for an order was too good. Valentine never made us feel that we are being watched while eating....like other restaurants we have been in Hotels. I was surprised that she was too active as a Hostess and actually served three more tables than ours - just as a helping hand to the existing waiters. We enjoyed every part of the Service - especially a show around by her in the Swimming Pool Area. We will definitely be back!!!!!

Guest Relations E, Guest Relations Manager at Executive Residency by Best Western Nairobi, responded to this review
Dear Guest, Greetings from Executive Residency by Best Western Nairobi! We appreciate your taking out time to review us on such an acclaimed forum. A big shout-out to Wemali for the outstanding service! Glad that she could pull this off beautifully, we would be happy to let her know your were really impressed. We, at Grove, understand what it takes to host a perfect dinner and are keen to provide the best of us. It makes our day to know you enjoyed to the fullest. Can't wait to see you again! Warm Regards

I happened to be in Best Western Residency on Valentine Night for the Dinner. The restaurant was very busy and i could not find a table. Valentine Aembe Wemali was very courteous at the receiving area and within few minutes, she made us comfortable on a hi-table with the city view. The services was good though i was served by other waiters, but Valentine kept on checking with us occasionally and ensured, we do not miss anything that we need on our table. I left my Mobile on the table and left to the parking area. She found us on the security gate while exiting and returned my most valuable phone with a greeting and smile. I have lost two mobile earlier in a public place and a bar, but the honesty of staff for best western just caught me off-guard. Kudos to the Management for having such an asset within their team.

Guest Relations E, Guest Relations Manager at Executive Residency by Best Western Nairobi, responded to this review
Dear Guest, Greetings from Executive Residency by Best Western Nairobi! Thank you for the perfect star rating and sharing your wonderful review on this esteemed forum. We are glad to read that you loved the overall soothing ambience, courteous associates, and warm hospitality impressed you. Your kind words for our associates dedicated service have been shared and received with appreciation. It was a pleasure hosting you and we hope to welcome you back for another memorable experience. Warm Regards

I have always visited their famous Restaurant namely The Grove for a few times and i never seem to get enough of their excellent services and food. I was thrilled during the valentine dinner by their custom made menu which was just fantastic. I highly recommend this place to couples who just love their privacy during their dinner dates and love value for their money well spent. Their F& B Manager Mr. Mohammed is also an amazing person and he is always willing to help.

If you ever want to go somewhere private and feel secure the Executive Residency is the place to be the staff are very friendly, the hotel is spacious, clean and in fact you can cook for yourself. i would like to recommend Dorcas and Lydia Receptionist and hostess at the restaurant Shara and everyone there you were of great help to me. May God surely bless you.

We were impressed by our suite. Stayed here while on honeymoon and it felt like our first apartment together. Our suite was very spacious, with a fully stocked kitchen, and a laundry room with a washing machine. There was a smart TV with Netflix and Youtube which we loved. We could refill our water dispenser at a small cost. Breakfast was lovely as well. I would definitely recommend this hotel. Great value for our money.

This Hotel is really clean and the staff are really professional the view of Nairobi city from the roof top is awesome. They have a warmed pool and kids loved it and they could swim anytime. The only issue is the washer takes so long to wash the clothes. I would also recommend them to provide washcloths for showering as they give towels but I guess every guest is supposed to bring their own washcloth which I found weird. Bilha the receptionist is excellent with her customer service keep it up, not to forget kimotho at the restaurant he always made sure we had the best food anytime we went to the rooftop restaurant. Nice and unique balcony seats. Would stay there again

Good serviced apartment hotel. Spacious and Clean rooms and staff very friendly. I liked the location,silence and greenery of the area. Good for family vacation and business travellers. Need to improve Wifi services. Price is a bit high.

Guest Relations E, Guest Relations Manager at Executive Residency by Best Western Nairobi, responded to this review
Dear Norman, Let me take this opportunity to send a big thank you from the whole Executive Residency By Best Western family for choosing to stay with us. It gives me immense pleasure to know that not only were you well treated but you also found the apartment to your liking. As for the Wifi problem we will certainly look into the room setup to find out what the issue was. Looking forward to hosting you gain. Warm regards

Really enjoyed our quick visit to Nairobi and this hotel was great. The staff are its greatest asset, with friendly service, and willingness to help in every way. The food in the restaurant was outstanding, and the views from there are fantastic. The room was amazing, and the included laundry area was very handy. Definitely would stay there again.

Guest Relations E, Guest Relations Manager at Executive Residency by Best Western Nairobi, responded to this review
Dear Candi, Greetings this 2019 from Executive Residency By Best Western Nairobi family. Let me take this opportunity to say a big thank you for such a beautiful review about the property and all our staff. l do agree with you that the staff really do make a great difference. Hope we get the chance to host you again. Warm regards.

The rooftop restaurant at ERBW offers an awesome view of Nairobi's skyline. Even better, it offers great food at affordable prices served by very courteous wait staff. The restaurant is versatile; is able to handle combinations of large groups and couples out on a date. Highly recommended for residents of Nairobi seeking a new experience.

I had a pleasant stay, the members of staff are extremely helpful...The rooms are quiet spacious, well designed...and baby friendlyBreakfast has a wide variety of items to choose from and the rooftop view of Nairobi is simply breathtaking...

Guest Relations E, Guest Relations Manager at Executive Residency by Best Western Nairobi, responded to this review
Dear Voyager, Many thanks from Executive Residency By Best Western for choosing to stay with us. We love that you enjoyed your stay with us and that our staff were always there to assist. We appreciate your lovely review of our menu choices and agree that the view at the restaurant is like no other. It will be a great pleasure hosting you at the hotel again. The team and i would like to wish you a very prosperous New Year !!! Warm regards

I have stayed at these hotel apartments severally over the past two years and so. It is a great option for those travelers seeking something away from the regular hotel experience. It also provides excellent value for money; and I personally really like its location: close to everything but yet tuck away in a more quiet place.

Guest Relations E, Guest Relations Manager at Executive Residency by Best Western Nairobi, responded to this review
Dear Guest Greetings from Executive Residency by Best Western Nairobi! Nothing rejoices us more than a happy guest with a perfect five star rating and overwhelming feedback. It's always a pleasure to host you and be a part of your travel memory. It is our continuous endeavor to serve our patrons with the best and we are delighted that the same was achieved during your visits. We look forward to serving you again very soon and request you to follow us on our social media channels for our upcoming offers and promotions. Best Regards,

We were welcomed with brownies, which my friends kept craving almost everyday of our stay! Edward checked us in and was very friendly and nice. He showed us our two bedroom apartment, which was very spacious but on the ground floor in the corner. Apparently, other two bedroom apartments on higher floors are not as spacious. The apartment was cozy and well equipped. On some days, we used to leave in the evenings and wouldn't have our apartment serviced but Grace would be there in the night shift to provide us with anything we needed. She was very sweet and helpful that we felt that we don't need to complain about anything! Breakfast was decent but not that impressive, it's served at the rooftop. If you order anything to the room, they have a $5 tray/service charge which is sometimes more expensive than what you are ordering (i.e., tea). The WiFi is the worst, it would go and come back. They have a smart tv in the room and Netflix but we were not able to watch anything because of the slow/disconnecting WiFi. When we asked them to fix it, a technician was sent to do so, he came for some time then said he will come back but never did. Otherwise, we would still come back and stay here again because they have the friendliest and most amazing staff. There was a misunderstanding about smoking in the room and they came over to the room and clarified it. We also didn't know how to use the complicated coffee machine and two very helpful staff members came over and took us step by step on how to use and operate it. Grace, Edward and Bilha, you guys made the difference! You helped us overlook all the shortcomings in the place and made us want to come back again!

The stay and staff was great! Grace was very accommodating to all our needs! The rooms were very spacious and well designed. Great rooftop bar and restaurant! Great location on riverside east to access everything!

I love this place ! Every time i've been there i felt like home. the room are beautiful and quiet. People are sooo kind ! When you are far from your home, every smile is like a gem. Executive Residency is a mine of gem. Specials thanks to Grace ! She was very patient and professionnal.

Absolutely loved our stay here! Everything was extremely clean and tidy. The staff is amazing, some of the kindest people I've met traveling especially Grace at the front desk! She is incredible! Couldn't recommend this place enough, definitely stay here if you come to Nairobi.

Was a great and lovely stay. I checked in on Friday night and the reception staff on duty ( Grace) was very welcoming, and took time to explain all the hotel facilities with passion and energy despite the late hours. Not only will I recommend the hotel to other people but I will also not hesitate to come back. Keep up the great customer service.

I stayed here for business, and the apartments are lovely - ensuite bedrooms, separate bathrooms, lounge, office, kitchen with small laundry room (washing machine/iron), and balcony. The staff were exceptionally friendly. I lost my phone on one of the days and Edward was extremely helpful - phoning taxis, advising, etc. Grace was also lovely, still smiling and being helpful after a 12 hour night shift.

This is a great hotel, neat rooms, good food and very welcoming staff members. High Five to Beth who was always helpful. I really have nothing negative to say. I would recommend it to anyone traveling to Kenya because it's very affordable as well.

The reception staff were quite friendly and helpful, paid attention to requests. The bedroom was perfect for a single traveler with hairdryer safe,etc.Dining was okay. Would try to stay again if I comeback to Nairobi.

The reception staff were friendly and helpful. Our two bedroom apartment was spacious and well equipped with a nice lounge, dining room, large kitchen, 2 en-suite bathrooms plus a toilet. We didn't use most of the things available but there was a washing machine, fridge, water cooler etc and everything that you would need to cook a meal. It really was a home from home. The bedrooms had a large comfortable bed with mosquito nets, hairdryer, safe etc and the bathrooms had toiletries. Bottled water was left daily. The TV in the lounge had lots of channels so when we were just having a chilled afternoon it was great. We had good Wi-Fi but you do have to reconnect ever so often. When we had early starts, reception arranged packed breakfasts for us which was nice. The breakfast in the restaurant was pretty basic but not bad. The same cannot be said about the dinner we ate in the restaurant. The fish was extremely overcooked and tough and the chips were undercooked and very oily. The vegetable and salad were fine. It was very disappointing for the price we paid. Overall I would recommend this as a nice place to stay and an apartment is definitely nicer than a hotel room but I would recommend eating elsewhere.

Guest Relations E, Guest Relations Manager at Executive Residency by Best Western Nairobi, responded to this review
Dear Lou, First and four most let me send a big thanks to you for making Executive Residency by Best Western your preferred residence in Kenya. Thank you for your wonderful review and for noticing our staff who work to ensure your stay is pleasant. We have also noticed your appreciation of hotel setup and we thank you. As for Wifi and food we will definitely look into it to ensure we improve, for the next experience. It will be a pleasure hosting you again at the hotel Warm regards.

I stayed here while on a business trip in Nairobi. A quiet place away from the noisy city centre. Comfortable spacious rooms that are self-contained. Superb sleep quality. Very ideal while on business & for family holidays. The staff were particularly hospitable & very friendly. I really had an awesome stay in this place!

Guest Relations E, Guest Relations Manager at Executive Residency by Best Western Nairobi, responded to this review
Dear WSaula, I would like to appreciate you for choosing to stay at Executive Residency by Best Western. Thank you for your wonderful review and for noticing our staff.We look forward to your next visits. Warm regards.

This was our first stay here. We took a 2 bedroom apartment. These are extremely well maintained and the finish is of high quality. The rooms are not as big but adequate and both rooms are ensuite with an additional common toilet outside in the lounge. Kitchen diner and open plan lounge was perfect for an overnight stay. Breakfast at the rooftop was basic but adequate. An egg and pancake station with sausages and vegetables/cereals and tea /coffee or Masala tea made. Small selection of pastries and danish available as well. A play /chill area has been created at the rooftop which had amazing views of the city. Bathrooms has amazing shower which really helped after a long flight.

Guest Relations E, Guest Relations Manager at Executive Residency by Best Western Nairobi, responded to this review
Dear Guest. Thank you for choosing Executive Residency by Best Western as your destination while you were in Nairobi. We would like to recognize your wonderful review and we look forward to host you again. Warm regards.

My husband and I spent the majority of our time in Kenya at this hotel with intermittent trips to the Mara and the coast. I cannot say enough wonderful things about the staff who work here. We were always welcomed and greeted upon returning from our days activities by the security at the gate as well as hotel staff. I searched for a place that would have the comforts of home and these apartments are spacious, comfortable, clean, and exactly what we needed. The pictures are reflective of how they are. The location was good for us to areas we wanted to go, off the main busy streets of Nairobi and surrounded by embassies, so quite safe. The rooftop bar and restaurant were adequate although we often ate outside the hotel. While we had no use for the kitchen except for the fridge, I did complete a few loads of laundry which was helpful. It did take me a bit to understand how the machine worked since our US washing machines are separate from our dryers but it all worked out. I would highly recommend this establishment to anyone who wants an apartment and more comforts of home while staying in Nairobi. If you want an active bar, multiple restaurants and an active bustling hotel this may not be the place. Thank you to everyone who made our stay so enjoyable.

Guest Relations E, Guest Relations Manager at Executive Residency by Best Western Nairobi, responded to this review
Dear Christina, We are delighted that you enjoyed your stay.It is always our mission to make your stay unforgettable and memorable. We look forward to host you again next time. Warm regards.

Their WIFI needs improvement. Kept telling me their IT guy would be available the next day.....in the mean time?????? Requested electronic adapter plugs and was informed they did not have any available. Apparently they were all in use and mind you the hotel barely had 50% occupancy. Called for assistance with luggage during check out, no one available. Waited 25 minutes, finally I had to bring my own luggage down. The shower drainage in the room I was in 1 bedroom did not work properly. I have stayed at this hotel before, but my last visit was not a pleasant experience.

Excellent, clean and safe place to stay in Nairobi. Great for family vacation. Staff are very friendly and accommodating. The master bedroom and bathroom in our first apartment was a bit small. I had to remove the mosquito bednet to create some space. The rooms need some heat during cold season. Breakfast can be improved by variety.

Guest Relations E, Guest Relations Manager at Executive Residency by Best Western Nairobi, responded to this review
Dear John, Greetings from Executive Residency by Best Western. We would like to appreciate you for taking time to rate us and to write us a good review. During this cold season we do have heaters which we offer upon request.We have also taken note of the breakfast variety. We look forward to host you again and make your experience wonderful. Warm regards.

HORRIBLE!!!!!!! This hotel was horrible! Tried to do my laundry in the room and the door locked my clothes in all night! Had a flight to catch in the morning. Called a person who told me to wait to till the morning because machine was overheated. Plane to catch and 4 suitcases to pack....in the morning before a flight. Didn't sleep ALL night. So paid for a room I didn't even get any sleep in!!!!! After getting that sorted.... WiFi was HORRIBLE! Intermittent at best. Went for breakfast, the coffee was the worst I've ever had! Kenyan coffee is supposed to be the best...NOT HERE! Ordered an omelette and cook gave it someone else! Reordered and got a piece of foil in it!!!! NIGHTMARE!!!!!

Guest Relations E, Guest Relations Manager at Executive Residency by Best Western Nairobi, responded to this review
Dear Nuruddin, Greetings from Executive Residency by best western.We were humbled to host you. We regret the fact that you had an horrible experience during your stay.The door closing is a safety mechanism for the washing machine.After you raised the issue we went ahead to do your laundry at no cost. We really apologize for not meeting your expectation and we look forward to make it right next time. Warm regards.

I couldn't believe my eyes when I walked into the room. 2 bathrooms, plus an extra toilet, bedroom, living room, kitchen, including a full oven, microwave, all you need to cook a meal, and wash up, and a washing machine. You could definitely live there long term. Staff were friendly and helpful. Really nice place

Guest Relations E, Guest Relations Manager at Executive Residency by Best Western Nairobi, responded to this review
Dear Malcom, Greetings from Executive Residency by Best Western. We are happy that you enjoyed our services and our facility as well. We look forward to hosting you again. Warm regards.

While I was only staying for 9 days, the Executive Residency would be an excellent location for long term stays. The kitchen facilities in each room allow the visitor the flexibility of preparing their own meals. The staff were extremely friendly and accommodating. Thank you for the great service!

Guest Relations E, Guest Relations Manager at Executive Residency by Best Western Nairobi, responded to this review
Dear Cait, Thank you for taking time to write us a wonderful review.We are happy you like our services. We look forward to host you again. Warm regards.

Stayed in this location to test out if it would work for long term rental. Outstanding facility well located. Safe. Strong internet. Pool. Rooftop bar. Outstanding staff. Fair price. Highly recommend.

Guest Relations E, Guest Relations Manager at Executive Residency by Best Western Nairobi, responded to this review
Dear Michael, Greetings from Executive Residency by Best Western, We were humbled to host you and we are glad that you enjoyed our services. We look forward to host you next time. Warm regards.

I can't say enough good things about this hotel and the people who work there! I booked this on another site and reserved a one bedroom with two beds, but when we got there there were no one bedroom with two beds so they upgraded us and did NOT charge us more! First positive thing! The rooms were amazing! Second positive thing! Large bedrooms with nice bathrooms. We had a small deck with the most amazing swing chair--that had I had time would have been where I did all my work, but we only spent one night. Beds were very comfortable--only thing I would have liked would have been a second blanket as I was a bit cold, but then again the time of the year and my general exhaustion may have led me to be colder than most people (also, I did not search the room, so it is possible that there was another blanket in the room!) There was a nice living area with a nice desk to work on as well as a very comfortable sofa. My friend used the desk and I used the sofa to do some work. Internet was good and we had no problems using it--it was faster than a lot of other places we had been in Kenya. Nice kitchen and even had a washer and dryer combo--we didn't really use either as we arrived late in day and left the next day. Breakfast was good--your typical Kenyan breakfast, eggs cooked how you wanted, fresh fruit and fruit juice, coffee, muffins, etc. It is in the area of several embassies, and I am not sure what is around that is walkable, but UBERS are easy to get. I am hoping to return on my next visit and stay here!

Guest Relations E, Guest Relations Manager at Executive Residency by Best Western Nairobi, responded to this review
Thank you for your wonderful review,We are glad that liked our facility and enjoyed our services. We look forward to host you again. Warm regards.

The ladies at the reception were welcoming and helpful, they sacrificed one of their chairs to accommodate us. The housekeeper, Bilha, was very kind as well. The premise has a quiet ambience which was really a pleasure.

Guest Relations E, Guest Relations Manager at Executive Residency by Best Western Nairobi, responded to this review
Dear Widi, Thank you for taking time to write us a wonderful review. We look forward to you again next time. Warm regards

Great value for the price. Spacious rooms, good food. There is nothing fancy about the place, but it is safe and comfortable. People like house keeper Gladys always smile, and she is wonderful. There is not allot of common room space, but I had several meeting in the living room so you have extra privacy.

Guest Relations E, Guest Relations Manager at Executive Residency by Best Western Nairobi, responded to this review
Dear Grupopavek, Greetings from Executive Residency by Best Western, Thank you for the wonderful review, we were humbled to host you. We look forward to host you again. Warm regards.

Very good accommodation. Better than pictures. Only complaint was WiFi connection always out and restaurant prices were high. Great place for families. Clean and good beds. Great location. Safe area for kids.

Guest Relations E, Guest Relations Manager at Executive Residency by Best Western Nairobi, responded to this review
Dear Wayne, Thank you for taking time write us a wonderful review. We have taken note of your concerns and they are sorted. We look forward to host you again next time and make it right. Warm regards

Right from booking to check out,the process was smooth. Staff exhibited high level of professionalism and they know their job well. They ensured my stay was enjoyable and always made sure I got what I needed and in good time. As I thank the entire team from front desk, to kitchen staff and the cleaners, I would appreciate one Valentine Masila for her tireless effort of coordinating my stay right from the time I called from United States to show my interest in the property. She's quite an asset to the company and wish her well as she does what she knows best. I look forward to my next stay when I come back to Nairobi later in the year.

Guest Relations E, Guest Relations Manager at Executive Residency by Best Western Nairobi, responded to this review
Dear Martin, We were very humbled to host you. Thank you for choosing us as your destination while in Kenya.We also appreciate you for noticing our staff. Our aim as our mission states, ''To make your stay memorable and unforgettable'' We look forward to host you again next time. Warm regards.

We had an exceptional stay here. The staff was incredibly friendly and helpful, especially the two booking agents and the two ladies at the front desk. They all went above and beyond to make our stay as comfortable as possible! The restaurant has awesome food and our rooms were clean and supplied with everything we needed. It was a great experience and we would not hesitate to stay again!

Guest Relations E, Guest Relations Manager at Executive Residency by Best Western Nairobi, responded to this review
Dear Brittanny, We were delighted to host you at Executive Residency by Best Western, and humbled that you took note of our staff. We aim at providing exceptional services, and create memorable experiences to our guests. Looking forward to hosting you again in the near future.

Tons of space, comfortable bed, great location close to several embassies. Floor could have been slightly cleaner, but bed, couch and bathroom very still very clean. Very good value for money, especially given the vast amount of space (2 bathrooms, 1 bedroom, 1 office, one living room with TV, one kitchen). Check-in was easy.

Guest Relations E, Guest Relations Manager at Executive Residency by Best Western Nairobi, responded to this review
Greetings from Executive Residency by Best Western. Thank you for taking time to write us a review.We appreciate your compliments as well as taken note of the areas to improve. We look forward to host you again next time. Warm regards.

The facilities of the hotel (rooms - restaurant - gym) provide high quality service and tick the box for someone who needs to pay a working visit to Nairobi and all of this comes against a very competitive rate!

Guest Relations E, Guest Relations Manager at Executive Residency by Best Western Nairobi, responded to this review
Dear David, Greetings from Executive Residency by Best Western. We appreciate you for writing us a positive review. We are looking forward to host you again. Kind regards.

After a bit of a mix up with the bookings, things were quickly sorted out. The team was terrific despite being stressed with 100% booking. Breakfast service was a bit chaotic - again due to 100% booking. Was not so excited about the food - need healthy choices. I told the staff that I wish I had known about this earlier, because it was really excellent service, and the staff very solutions oriented. The gym was definitely not up to scratch for executives on the road, who want to stay healthy. An investment into expanding the gym would make this place a perfect solution. A little store for late arrivers with basics like milk, a mini-bar would be perfect. Many flights arrive in the middle of the night. I would definitely stay there again.

Guest Relations E, Guest Relations Manager at Executive Residency by Best Western Nairobi, responded to this review
Dear Rima, Greetings from Executive Residency by Best Western Thank you for your honest review about your experience.We have noted the areas we should improve on and we look forward to host you again next time. Kind regards.

The 2 bedroom apartment was convenient with well equipped kitchen & washer drier. Though the apartment was a bit compact, it was okay for a 3 night stay; breakfast was basic but the staff went out of their way to serve us well. As it was a bit hot, fans were provided upon request to make our stay comfortable.

Guest Relations E, Guest Relations Manager at Executive Residency by Best Western Nairobi, responded to this review
Dear Murtaza, Greetings from Executive Residency by Best Western, Thank you for taking time to give us the positive feedback and highlighting the area we should improve. The next time you stay we us, we promise it will be better for you and the rest of the guests, Best regards,

We spent 10 nights here recently. A lot has improved since my last review. WiFi is so much better, they also have the cool plug-in insecticides which dealt with mosquitoes and during our stay fumigated the room once. The breakfast buffet is also better, still has room for improvement but definitely better than the last time. The place is still very clean but sometimes cleaning crew overlook finer details. The staff were very welcoming and very helpful as I was there with 4 children. I highly recommend this place. It's Clean Hospitable Well Equipped Quiet Good food Worth the money spent! Definitely coming back.

Guest Relations E, Guest Relations Manager at Executive Residency by Best Western Nairobi, responded to this review
Dear Inaingo, Greetings from Executive Residency by Best Western.Thank you very much for your wonderful review. We appreciate you for noticing our services. We look forward to host you again. Kind regards

My heart sinks when I see Hotels name themselves according to what they think you want. the Executive Residency is modern but looks like it might have been built in the naughty 90s. It lacks imagination and is very box like. The apartments are OK but the devil is in the detail. Cupboard space is odd. The bathroom is weird and as a result there is only room for a tiny basin with no storage for bathroom accessories. The shower could be clever in that the taps are designed so that you do not need to get wet when you turn the shower on but the door opens the wrong way making it absolutely necessary to get wet turning on the taps. The extractor is cheap and nasty and as a result makes a noise louder than a jumbo jet. The apartments are 2 bedroom but mine being I assume more executive had a cheap nasty desk instead of the bed in the second bedroom. There is a nice verandah area but you access it through cheap nasty metal doors which scrape and bang. The whole hotel has been built to occupy every single inch of the plot so as a result when one takes a break from the conference you are literally looking into the neighbours windows. You could reach in and take their buns. The top floor is where the public rooms are but it has been crowded to include the gym, an indoor swimming pool, the restaurant and outdoor bar. When kids are swimming you are literally soaked as you eat your meal. The food is pretty good. See what I mean if you call yourself Executive: people look for reasons and when they don't find it, it leaves a smell.

Guest Relations E, Guest Relations Manager at Executive Residency by Best Western Nairobi, responded to this review
Dear Cooper, Your review of our hotel is well received and your sentiments respected. We are glad that you enjoyed the food. We note that you were here on a conference at the close of which your team wrote “Following the event, I just wanted to say a big thank you, the feedback from my colleagues was very positive” We hope you enjoyed the rest of your visit to our lovely country. Best Regards.

I attended a conference at the Executive Residency in December 2017 then again more recently in February 2018. I loved the experience both times - from the welcome at the basement parking from the very cheerful security guards to the front desk team who were not only welcoming but also helpful and accommodating. The Executive Residency has two meeting rooms (dubbed the Slate) which have a sliding door which can be opened up to create a larger room. Each room can comfortably fit 10 to 15 people making it ideal and highly recommended for smaller groups. Snacks can be served inside the room or on an outside patio with a view of the Westlands area. A sumptuous lunch is served at the rooftop restaurant (The Grove). I would highly recommend the Executive Residency for small meetings because though it is a little out of the way (you have to take a cab to get there) the ambience, excellent facilities and fantastic team more than make up for the distance. I am sure I will be back again - if for nothing else but the awesome food and ambience.

Guest Relations E, Guest Relations Manager at Executive Residency by Best Western Nairobi, responded to this review
Dear Susan, Greetings from Executive Residency by Best Western.We appreciate your feedback and are pleased that you enjoyed your visit .We are excited that you are not only willing to be back again but highly recommend us.Thank you and we look forward to extending our hospitality to you again. Warm Regards.

For our 5 day business trip we were looking for a spacious apartment with the amenities of a centrally located hotel but also providing the option to cook and wash ourselves. The Executive Residency at Riverside Grove just across the Uganda High Commission has proven to be a very good choice: 2 separate bed-rooms, 2 bath-rooms, kitchen and living room, balcony - all well-kept and clean. Upon arrival we went up to the roof-top bar with a stunning view over the city. The only drawbacks have been the washing/dryer machine full of lints which did not get cleaned despite our request to do so and the absence of a sizable cooking pot in the kitchen. As an alternative staff have provided us with the 3rd frying pan. In summary: very good value - we'll be coming back.

Guest Relations E, Guest Relations Manager at Executive Residency by Best Western Nairobi, responded to this review
Dear Michael, Greetings from Executive Residency by Best Western. Thank you very much for taking your time to write us a wonderful review and very positive compliments. We were very humbled to host you at the Executive Residency. We have taken note of the washing/dryer machine and we sincerely apologize for all the inconveniences caused. We look forward to hosting you next time. Best regards.

A great place to stay if you are planning on staying in Nairobi for more than a few nights. Has all the benefits and amenities of a hotel but with all the facilities of an apartment. The lounge and kitchen are well equipped and come with washing machine which is very convenient. The rooms are comparable to any quality business hotel with safe, plenty of closet space and nice large bathrooms

Guest Relations E, Guest Relations Manager at Executive Residency by Best Western Nairobi, responded to this review
Dear Laluim, Greetings from Executive Residency by Best Western, We appreciate the wonderful review. Thank you for noticing our fully furnished and serviced apartments. We were humbled to host you and we look forward to host you again. Kind regards.

I stay for 2 weeks. Love the place very much. Very executive room, good service, good food, gym and pool. Nice roof top restaurant and bar. Good WiFi in the room and smart TV. I will definitely come back with my family in my next visit.

Guest Relations E, Guest Relations Manager at Executive Residency by Best Western Nairobi, responded to this review
Dear Levert, Thank you for taking time to write us a wonderful review. It is heartwarming to hear that you enjoyed your stay. I would like to let you know that we were humbled to host you and we look forward to host you again. Kind regards.

I stayed at the Executive Residency for a total of 13 days in December. I had a really good experience with the staff and the surroundings. I like everything about the hotel, including the washer and dryer. The hammock on the balcony is a nice touch. The wireless is good and stable. There is a router in the apartment. If you experience issues with it, simply unplug and plug it back up again. There was nothing special about the breakfast, but I liked the pancakes.

Guest Relations E, Guest Relations Manager at Executive Residency by Best Western Nairobi, responded to this review
Dear Frantz, We were humbled to host you at Executive Residency by Best Western. It is pleasing to know that you like everything about our apart-hotel. We look forward to host you again next time. Kind regards.

Pro: full serviced nice and confortable apartments, clean, quiet, good breakfast, gym and pool. Nice roof top restaurant Cons: need a taxi to go anywhere. NOt walking distance to shopping, restaurants or entertainment. Good value for money.

Guest Relations E, Guest Relations Manager at Executive Residency by Best Western Nairobi, responded to this review
Dear Porto, Greetings from Executive Residency by Best Western. Thank you for taking time to write us a wonderful review. We are glad that you enjoyed your stay and we look forward to hosting you again next time. Kind regards.

Stayed here for near enough 3 weeks during November. Very comfortable room including an office, kitchen and living room. Fantastic staff! Great location. Nice restaurant on the roof top and a nice, albeit basic gym which serves the purpose of being able to maintain a training rhythm. Relatively limited choice in food but all of good quality. Will definitely go back.

Guest Relations E, Guest Relations Manager at Executive Residency by Best Western Nairobi, responded to this review
Dear Jacobus, Greetings from Executive Residency by Best Western. Thank you for taking time to write us a wonderful review. We have taken note of your feedback. We look forward to host you again next time. Kind regards.

The place is located in a very safe, clean and serene part of the city. The rooms are extremely well done, great finish of the building and modern facilities. Beautiful deco and very quiet place. The internet sucks very slow and breakfast needs an upgrade. The pool is cute but may not work well because no barriers and likely to splash water into the restaurant. Otherwise very friendly staff and generally its a place i would highly recommend. I have stayed in other BW property outside Kenya and this is the best so far.

Guest Relations E, Guest Relations Manager at Executive Residency by Best Western Nairobi, responded to this review
Dear Elvis, Greetings from Executive Residency by Best Western.Thank you very much for your candid review of your recent stay at our apart-hotel. Your feedback is extremely valuable to us,as we strive to improve with each and every stay. I greatly appreciate your comments about aspects that needs to be improved,we have taken them into consideration. We look forward to host you again. Kind regards.

Had a great stay with great staff and good food. Really appreciate the services offered and care provided. Love the ambient Natural light flooding the room. Creates such a serene setup for relaxing. As well as the Green views with some out crops of some really beautiful buildings. Then the location away from the loud bustling city business.. serene.

Guest Relations E, Guest Relations Manager at Executive Residency by Best Western Nairobi, responded to this review
Greetings from Executive Residency by Best Western. Thank you for taking time to write us a wonderful review about our services and our facility. We look forward to host you again.

I was supposed to stay for 5 nights in but due to changing schedule I ended up staying for 2 nights only. Staff as well as management has been exceptionally accomodating. The rooms are really clean and functional and very well equipped (even iron and ironboard, mosquito repellent and nets as also a hairdryer). All personel was extremely kind snd there was just a good atmosphere throughout the hotel. The location is perfect as many businesses (other than governmental institutions which seem to be more downtown) are close.

Guest Relations E, Guest Relations Manager at Executive Residency by Best Western Nairobi, responded to this review
Thank you for the positive review. I am pleased that you enjoyed your stay and our well trained staff made your stay remarkable. Please let us know when you are coming back again so that we can reserve you your favorite room. Kind regards

Tastefully designed and spacious apartments that offer both; self catering options as well as a restaurant with delicious food and various options. The rooms are very clean. Wifi was great and the staff were very friendly and welcoming. What makes this place so amazing is the personal touch and the staff who were very pleasant throughout.

Guest Relations E, Guest Relations Manager at Executive Residency by Best Western Nairobi, responded to this review
Dear Aliya, We were humbled hosting you at Executive Residency by Best Western. Thank you for the wonderful review about our cleanliness, staff, services and internet. We look forward to exceed your expectation again next time. Kind regards.

I think what really sells this hotel is the warm and friendly nature of all staff. They are really GOOD! Things to improve though: poor wifi services in the rooms and mosquitoes. I still love staying there.

Guest Relations E, Guest Relations Manager at Executive Residency by Best Western Nairobi, responded to this review
Dear Inaingo. Thank you for the compliments on our staff. However, we do apologize that our internet did not meet your expectation,this was due to our ongoing upgrade of the wireless routers in all our guest rooms. The ongoing replacement of the old routers with new stronger routers has led to IP address conflicts in our server room which we anticipate will be cleared once all new routers are in place. We highly regret the great inconvenience this has caused you. We are confident that by the end of this month we will complete the upgrade and internet service should be restored. We look forward to host you again. Kind regards.

Excellent and class kept extremely clean. Quiet place to relax and enjoy your stay. Great amenities gym and swimming pool. Lovely restaurant and staff too.It is a place I would love to come back stay with my family in my next visit.

Guest Relations E, Guest Relations Manager at Executive Residency by Best Western Nairobi, responded to this review
Dear Levert, Thank you for taking time to write us a wonderful review about our facility and our staff. We look forward to host you again. Kind regards.