Best Western Plus Hotel Lacey Inn & Suites, Lacey

Good location, just off I-5. Far enough away that the freeway noise wasn't a problem. Staff was helpful, clean and friendly - and careful to stay out of my space. Rooms are decent and very clean. Breakfast bar was very well stocked - the exception being lack of vegetables. Have no qualms with staying there again.

Jenefer S, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Mr. Frank C, Thank you for doing the review regarding your stay with us, we appreciate the time and effort. We hope to serve you again.

This hotel has exceptional staff who are very nice, most know and remember my partners, my kids name along with mine. They make you feel more then just another guest. The ask how my kids are and how we've all been. I never regret staying here.

Jenefer S, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Ladytinyhuss, Thank you for your time and giving us a great review. The whole team are happy to know that you enjoyed and you had a great experience with us. Thank you for appreciating our efforts in providing a superior customer service to all of our guests. We are looking forward to serve you again.

This hotel is well run, clean, and has trained their staff well. We were pleasantly surprised by our stay. The level of pride that everyone we interacted with took in their work - showed. The Breakfast was perfect. Kitchen staff so helpful and came by every table "Good morning. How is everything?" We get in the elevator and a lady is polishing the walls! We walked in at 5:00 and the front desk said OH we just ran out of cookies - let us get some more for you. For the price, this will be our go-to place anytime we are in town. Thank you!

Jenefer S, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Thank You Ms. Jenny for the great and encouraging review. Thank you for appreciating the whole BWP Lacey Team's effort in providing a superior customer service to all of our guests. We are looking forward to serve you again in the future.

The room had some faults, the ac unit worked only part time , I reported it, no one ever came to our room to look at it, the tv would go from low to medium to loud volume on its own, 1 day the room was not cleaned, we went to desk and got clean towels. not a good experience.

We slept two nights here. The first night we kept hearing the ding dong announcing the elevator arriving. The neighbors doors kept slamming closed, hot rods on the street were roaring and every seven or so minutes the battery on the smoke alarm kept clinking. Second night we bought and wore earplugs which helped a little bit. Breakfast is absolutely awful! It might have been nice if they had real food but everything appears to have been manufactured by a robot (I mean square chunks of egg? Weird!). They can't pay me to come back.

Jamie Hansen, Owner at Best Western Plus Lacey Inn & Suites, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

We completely enjoyed everything and everyone while here! The breakfast was great! Fresh cooked food and a delicious variety. The hot tub was soothing and the pool was refreshing, Our suite was big enough to be in the ling room area and feel like it. I wish there was a kitchenette. That's the ONLY downfall. Everything you need is in a short distance. We will definately be back.

We stayed here for my wedding. We reserved most of the hotel and had a great experience. The breakfast is the best continental I've had at a hotel. Kids loved the pool- small but perfect for them. Our room, the lobby and the breakfast area were very clean.

The Lacey, WA Best Western Plus was a great place to stay! The staff was very friendly and helpful, especially Carla and Maria. Very close to many things to do. Breakfast was good and the rooms were clean, as was the hot tub/pool area.

This best western was very clean and the rooms were perfect for an over night stay. Staff were very friendly. Breakfast had some healthy options. I don't normally write reviews but I was really happy with our stay so I would recommend it.

I chose this hotel because of the good online reviews even though it was a little further drive than others, but I still had low expectations given the more budget nature of the brand. This honestly exceeded my expectations and was one of the best hotel stays I've had over much fancier hotels. I never write reviews but feel I need to here. I stayed in a king suite and it was well worth the extra few dollars for the space. The service was excellent! The woman at the front desk was extremely helpful, professional, and friendly. She accommodated my request for a quiet room and express checkout (after I'd changed my mind), was always available, and very calm and courteous with another guest who was agitated that the pool had to be closed temporarily for cleaning. The cleaning staff did an amazing job on my room, even folding my pajamas! The room was as spotless each day as it was on arrival which was really relaxing to come back to every evening after a long day. One of the best included breakfasts I've had too—nice variety of hot and cold options, fresh and tasty, well-stocked, and clean, Everything was comfortable and worked well—no stains or signs of being worn out (tv with cable, air conditioning unit, water pressure with curved shower curtain, solid mattress and couch, fridge and microwave, ice machine). And for the first time ever, I did not have to use my earplugs or eye mask at a hotel because the room was nice and quiet and the blackout curtains worked perfectly. At first I thought the quiet was due to not having many guests, but the parking lot was almost full my last night and I still heard nothing but one hallway conversation. I'm not sure if the rooms are just more soundproof or the hotel keeps guests from being loud, but keep up the good work at Best Western Plus at Lacey! Because of this experience I will seek out Best Western Plus again in future, and definitely return to this location and recommend to others next time I'm in the area (I have family a few hours away).

Everything is perfect from the time you check in to the time you go down and have breakfast till the time you check out great experience every stay your staff is excellent the grounds are clean plenty of truck parking

A perfect location for a rest off of the I5. The beds were very comfortable; although the pillows were to big for my neck. Breakfast was good with lots of variety. Fitness equipment needed more service

We were very happy to have a nice comfortable place to rest and sleep while visiting family. The breakfast was very nice and the WiFi was acceptable. It was very close to shopping, including Costco. It was also close to a very nice Mexican restaurant.

The room did have clean sheets but it wasn't vacuumed. The lotion was half used. It was clear the room had not been attended to properly. I wanted to take a biscuit and oatmeal up to my room and the breakfast room attendant went and told the front desk person and they came and told me I couldn't. I felt policed and the room was not reasonable. It was 174.00. I would never stay at a Best Western again.

Dean C, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
I am very sorry about your most reason experience. I can assure you that we have no intention nor we wish that our guest be place in a room that doesn't meet the requirements of the guest and hotel. We will direct this review to our HK supervisor for father training. - last note. our rate reflect the volume of the city. 174 was the rate due to all the sports event in the area.

My friend and I had a very enjoyable stay in May 2022. All of the staff were very friendly and helpful. The breakfast was very tasty and well attended and stocked. We had a wonderful time and really enjoyed our stay.

Super clean rooms and everything in working order. Friendly and caring team. Great amenities in the surrounding area. Restaurants, small casino, and easy access to many natural wonders. Would book again in a heartbeat.

Aa this was the tenth time we used the hotel conference room, all was good this time as it has been every year. We put on a public display with members traveling from all over the PNW to attend. The hotel has given us a great room rate and a great conference room price. We have checked other venues in the area but the Best Western Lacey Inn and Suites is where we return. The rooms are clean. The continental breakfast is good with a great selection. The staff is top notch and on the ball. The grounds show pride of ownership and the owner is there frequently and can often be seen picking up around the grounds. Hope to be there again next year!

This hotel charges a $30 pet fee per night. This fee is not advertised online and I booked directly through the best western website. The fee would've been ok if the room we had been given was similar to the one advertised in the photos online and not the worst room in the building. The room has laminate flooring that was not properly clean. The photos show carpet. The laminate flooring made things difficult as the beds were on wheels and literally tried to roll away when you sat on them. The room photos also show a love seat which was not in the room at all. This was a feature we had expected to have because of the photos. Having additional seating makes things easier when traveling with children. The pet room location we were given was directly by the elevator and vending as well as being closest to the lobby which made it very noisy. The noise of the desk clerk working, the elevator dinging, and the change from the vending machine combined with tiny, overly hard beds made it hard to sleep. I asked the front desk clerk moments after checking in if there was any way to change rooms because I knew this location would be a problem and was told no, absolutely no way. Some transparency regarding pet rooms would be appreciated. The bait and switch game gets old quickly! The other issues we experienced were stained bath towels, no pool towels, a pool that looked unclean with very cold water, and a remarkably tiny microwave almost on the floor it's so low to the ground. Overall, I would not recommend this location if traveling with pets or kids. The one positive was breakfast. The fresh fruit and muffins were very good.

Dean C, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Hi. after reviewing the website I did saw the note PET POLICY: Pets may be accepted. Please contact the hotel directly for full details. Thank you very much for your feedback. I hope that you find the right place for you. Travel safe.

Refrigerator didn't work, mirrors cracked, no pool towels, bed very hard,breakfast fruit way past ripe, no front desk staff took 10min to find someone, took away water and cookies in lobby, homeless people in parking lot breaking into cars,carpet in hallway muddy, elevator slow and fuof house keeping carts,half lights in hallway out. Stayed here many times but they have left it go down hill. Not the hotel you expect for the money. Heading to motel status but with hotel prices.

Dean C, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Thank you for taking the time to write your review. We are going forward with making sure we are training our team more efficiently

I use to like this place but it has changed. I had stayed here previously several times, but will find a different place to stay when I am in the area. I am looking forward to the new Tacoma BW it is not as close, but I think it will be better. So sad this hotel has changed.

Dean C, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Trina. Thank you so much for taking you time to write this review. I am sorry that you feel this way but I will tell you this I have never been spoke before like the way you did to me. I tried to open the elevator for you, and I event gave you a free night for the trouble as the Elevator was down for new floor, But stopped the project to let you go up. but you were so clouded by anger and did allow me to actual speak. So I was chock to hear you tell me that I verbally abuse you. when I wasn't even allow to speak We had place sign everywhere in the hotel about the elevator being down for new flooring and you said " how can we do this to you" we couldn't, we don't have a agenda to target our guest and in 15 years doing this I never felt so little. I am not used people actually pointing fingers at me and yelling at me as this is a place of hospitality. My job is to resolve issues which you didn't allow me. You weaponize you statues as a former attorney and told me abuse elder people. Before me going home I came to you to apology, you look right at me told me to stop talking. I hope other employees do not have the experience I had. as former professional state attorney, I am sure there would had been a million ways to deal with a situation of this level. I love all my guest and I will continue to spread positive vibration and a superior customer service. I hope you are well

All staff work hard to be caring and courteous. Great rooms with a touch of class that puts them above most others. Breakfast beats out most restaurants! Front desk makes you feel like you are home. I stay here often because sometimes it is cheaper to stay closer to work than to drive back out to the country every day.

We stayed in Lacey due to a family funeral. Price, location, and amenities of this Best Western was perfect. Lovely breakfast with an awesome Pancake Machine. Family is still talking about how cool it was.

Great service. Will be staying again soon. The continental breakfast was amazing. Thank you to the staff for the hard work! Bed was a little firm, but that is compared to my bed at home which feels like a cloud. Overall, would recommend.

I stayed at your hotel last week and was absolutely delighted AND horrified by my stay. The day front desk person (petite female islander) was terrible. Short, rude, snappy. The evening front desk (Caucasian female redhead) was polite and personable. She gave me a great recommendation on where to eat, some neat places to see, and was always cheerful. One definitely deserves a promotion!

Jen Smith, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear Sir/Ma'am, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 3604565655. Sincerely, Jenefer Smith General manager Best Western Plus Lacey Inn & Suites

This hotel is very handy being right off I-5. It has an awesome staff, good amenities with pool and hot tub, good hot breakfast. The property is well lit and safe. The staff are very accommodating and friendly. The rooms are modern with good beds, work desks, good showers. I will stay here anytime I travel in the area for business or pleasure. I highly recommend it.

It was SO nice to stay at a hotel that actually offers a real breakfast, especially at a time when other brands use current conditions as a way to skip on offering a decent breakfast. But this location had multiple selections. The fitness center was super good too!

The staff was super friendly, lobby and hallways were all well maintained. I stayed with my dog and cats in a pet friendly single queen suite. It was a very nice sized room with a couch. My animals had plenty of room to stretch their legs while I enjoyed the free wifi and coffee. It was a great and relaxing experience that I will be back for.

Came for business, stayed two nights. Check in was easy and staff was friendly. Hotel decor was modern and very nice. Lobby, conference & breakfast areas are clean, well kept & modern. My room was clean, nicely decorated & had all the essentials. Bed was on the hard side, but bedding was nice. Shampoo, conditioner & body soap are in dispensers, so no take home samples. I did appreciate the make-up remover & hand soap bar. Breakfast was absolutely wonderful! A++. They offer many choices of bread, muffins, make your own waffles & pancakes. Hot biscuits & gravy, eggs, sausage (2 kinds), fresh fruit, yogurt & normal drinks. One of the better continental breakfast I have had without paying extra. The conference room was spacious and provided coffee, tea & ice water. Overall the hotel & staff are above average. I definitely appreciate the extra attention to customer service.

This was the best hotel breakfast we have ever had, and we travel at least six time a year. We enjoyed high-quality food with an amazing variety that exceeds that of any other hotel at which we have stayed. The fresh-cut fruit included pineapple, grapes, honeydew, cantelope, watermelon, strawberries, and oranges that were fashioned into art and looked like miniature mountains. There were also uncut bananas and apples. This variety was in spite of it being late November. They have waffles and pancakes, slow-cooked oatmeal with almonds, walnuts, raisins and brown sugar toppings, salsa and strawberry jam, two kinds of sausage along with biscuits and real sausage gravy, perfectly seasoned breakfast potatoes, delicious egg omelettes and hard boiled eggs, full-sized yogurt cups, muffins, bagels, breads, dry cereals, milk, juices, and coffee. The hotel decor was modern and well kept, with no signs of deterioration. The live plants along the second-floor balcony overlooking the lobby were a pleasant addition.

This is a good hotel, very clean, beds very comfortable, great staff. A good Breakfast I will be back here to stay. I had stayed at a Best Western that was not good at all and I had decided to go to another hotel chain, this hotel changed my mind. I will be back to stay at this hotel, I recomend this hotel to everyone, it is really a great place to stay.

We have stayed at the BW Plus Lacey several times before and we are always pleased. The staff works really hard to make sure we have everything we need. The hotel is clean, the breakfast offering was delightfully "pre covid", with a good selection of hot and cold foods, served in a clean dining area. Our grandkids love the indoor pool, I would prefer it to be a bit warmer but the kids didn't mind.

I had read a few reviews and wasn't expecting too much. Initially we were just looking for something basic and a place to stay while visiting family. I WAS SHOCKED at how nice this hotel is. It was clean and quiet. The full hot breakfast was constantly being replenished and the area cleaned up. I would completely recommend this hotel and would stay here again if I was in the area. Super close to lots of eating options and stores and just enough off the expressway to be convenient yet safe and quiet.

Front desk staff was rude to half of our wedding party because she said they looked “suspicious” when they walked into lobby to check in. She yelled at the grooms mother and degraded her it was awful!

The beds are super hard, the service was horrible & not welcoming, the rooms are very over priced for what you get. The breakfast, don't even bother. Even the coffee was horrible. Save your money and find a better hotel in the area. The Days Inn would've probably been a better choice!

Jen Smith, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
I would like to apologize if we did not meet your expectation. You chose to stay with us because you believed that we are better than out competitors and We are confident that we are by far better than the competitors in our area, The hotel that you compared us to is in the bottom of the list. BWP Lacey would like to invite you to stay with us again and see how we are , I think you are confused with another hotel?

I have been to four different Best Westerns in the last 2 weeks and this one has been the best. The full hot breakfast was excellent, including the eggs - which were not very great at a previous one. Nice little complimentary amenities like a free copy of the Seattle Times and fresh cookies in the evening. Easy to find food in the area with several options in walking distance. Clean. They do daily room cleaning if desired. Internet was a little finicky sometimes and had to log in multiple times a day. Decent value for the area. I would recommend this place to others.

Asuka Ludden, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Jennetea1andonly, Thank you for your kind review, We are glad that you find us the best compare to the previous ones. We hope that you will come back again.

My 6 yr old son learned how to swim in the pool here. The water is warm and the rooms are nice! will definitely be back next year! Free breakfast was hot with fresh fruit & juices!! The staff was very friendly and the check in was super easy hassle free!

Great place to stay. Friendly staff and great breakfast that's included. Clean rooms. Paola at front desk was very nice. We stay here when we come over to visit family. Love everything about it. My daughter left her ear buds and someone from housekeeping found them. She hurried out to the parking lot and gave them to us. That was awesome.

Great stay at the Best Western Plus in Lacey. Rooms are clean, staff are friendly and accommodating. This location has easy freeway access and is close to many restaurants. It's so nice, we are rebooking our next stay at this hotel. Glad we found this place.

This was a great experience, the staff was friendly, the hotel was very clean. Our room was very nice and it was great value for the pet friendly room we had requested for our furbabies comfort. Definitely recommend!!!

When we arrived we were greeted with a smile and willingness to help. The building was very clean and welcoming. Received our room rapidly and any questions we had were answered well. the breakfast menu is very tasty and the personell were most helpful. A wonderful place to stay and we will make sure we use Best Western whenever we can or need one.

This is a beautiful hotel with a nice lobby, clean, new, rooms, and amenities. Unfortunately, for us, the front of the hotel had a huge 5G Tower facing it. Something we were trying to avoid. They were kind enough to change our room to the back of the building. Better view for us, but not the better room.

We always stay here (3-4 times a year) whenever we visit our daughter and grandson. This hotel is near grocery stores and restaurants. The customer service is excellent every time we visit!!! The staff are always very friendly, very helpful and they make us feel valued. Rooms are always clean and we feel safe.

Even with Covid restrictions we enjoyed our stay. Very clean. Breakfast could use some work, just not the same experience as we have received from Best Western. Front desk staff were very helpful. We could use the pool as long as you signed up for a time- worked well.

My husband and I stayed about two weeks in the beginning of April 2021. After the pet fee our daily cost was $155 and our deposit was $300. When we finally checked out we were running late so my husband called the front desk to request a late checkout. That being said, checkout is noon. He called before noon. Around 12:20 the calls to our room started and never stopped. As well as the harassing knocks pestering me at the door. How can I pack when I'm constantly on the phone and answering the door?! This is why we requested the late checkout, to avoid a situation like this. A simple request. The harassment got to the point of being shocking. And when my husband asked for his deposit back they tried to keep his $300 for an hour! He had to argue profusely for his money and they still ended up keeping $100. I can't believe they get away with this. Our room was clean, there was zero reason to steal our money. Their excuse was they were out of king rooms. Well Best Western, how about you don't tell someone they can checkout late if they cant!

Jenefer Smith, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
I would like to apologize on behalf of Best Western Plus Lacey. My staff here are trained to have excellent customer service and sympathized with you when you had told us that your husband had left you alone to pack up all of your belongings. Therefor we gave you a late check out of 12:30pm. We went to your room after 12:30 pm with concern and even offered to help, which you declined and mention to you that any time after 12:30 you would be charge for a half day, which then you gave us permission to do. Over 2 hrs later your husband came down to check out and was upset that we had charged him a half day. Since there was not a credit card on file the front desk charged you from your deposit. What I do not tolerate is your husband yelling and cursing at the front desk staff and my self in front of other guest that where trying to check in, when trying to explain to your husband why he was being charged the half day. We were happy that we could accommodate you and your pet and apologize that your check our process could not be smoother.

We enjoy taking our grandkids to the Best Western Lacey. It is always clean, and the staff is excellent. Things are different during COVID but the staff does their best to make sure our stay is pleasant. We were able to use the pool on a limited basis and they offer a nice breakfast, considering the COVID limitations. We are eager to return for a close to home, safe get away.

We always stay at this hotel when we are in the Lacey/Olympia area. We discovered this hotel about 6 years ago and have stayed here multiple times ever since. The hotel is very clean and everyone who works there is very nice. We ran into a less than friendly employee at the front desk (at night) a couple of years ago but that was resolved and I don't believe they work there anymore. When this pandemic is over I'm sure the breakfast will be as amazing as ever, but they are doing a great job under the current circumstances. We cannot say enough good things about this place!

Jenefer Smith, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
We are Thankful for your review Ms Linda, Amidst of this Pandemic we see positivity and It was our pleasure to serve you. Thank you and stay well and safe, See you again.

While other Best Westerns (and other hotel chains, for that matter) clearly state their pet policy and fees on their websites, this location does not. There is the option to pick a pet friendly room but no notation that a $30 fee (plus tax) will be assigned at check-in. While pet fees are to be expected at some hotels, it's best practice to advertise these upfront so customers can make informed decisions. We chose this hotel thinking it did not charge a pet fee. While there is a notation on the website stating some fees may be assigned for pets, we assumed this would occur should there be damaged or soiled furniture or carpet. It was so frustrating to find out at check in that there would be a fee, that the front desk agent was aware of the lack of transparency on the website given other guests' comments, and that there was no accommodation to waive the fee. Otherwise, the room was fine. It was clean (albeit noisy given our location next to the stairwell) and we experienced no other issues. However, we'll just know to, once again, look at other pet-friendly hotel chains first in the future.

Jenefer Smith, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Trip441439, On behalf of Best Western Plus Lacey Team we apologize for the confusion. I understand your frustration , as much as we wanted we have no control of how 3rd party site design their website. Each 3rd party sites have different template in advertising the hotel. Example in Expedia site you will see the pet fee amount but in Agoda you cannot see that instead it says" Contact the property or Fees may apply." Also when you picked your room it was stated what was the inclusion of the price that you paid. All the information was in the website and if it is unclear you are always welcome to call the hotel directly for clarification and to make sure that we can address the accommodation that you needed.

This hotel provides quality and comfort away from home without breaking the bank. The staff are welcoming and helpful and the rooms are adequate in size. Bed was comfortable and the room quiet. I plan to stay here in the future as it is conveniently located to my daughter, shopping, Costco, restaurants, and I-5.

Jenefer Smith, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Thank you Ms. Laurajojohnson for the review. We are happy to serve and that you for experiencing the effort and hard work of our entire team. Happy Holidays and Stay well!

First time at this BW found it to be very clean, the rooms were spacious and the staff very friendly and super helpful. We traveled with our dog there was a nice grassy potty area. Would definitely come back and would recommend

The pandemic has put a huge damper on practically everything fun, especially for my teenage daughter who was turning 16. Thanks to the hotel staff, I was able to pull off a family surprise party for her. Two weeks before our party, a wonderful staff-member assisted me with scheduling early check-in to decorate and they ensured we had a reservation at the swimming pool for our family. We arrived early and check-in was seamless. Family members decorated the room while I went to pick up my daughter and one of her siblings. When we arrived with my daughter, the staff pretended like we were checking in and we whisked my daughter to our room. Thanks to the staff, she was completely surprised. Throughout our stay, we never felt unsafe or uncomfortable. The hotel is very prepared for all things related to the pandemic. Signage and hand-sanitizer are located throughout the lobby, traffic flow to the breakfast buffet ensures everyone's safely getting served, and the hotel is spotless throughout, and scheduling the pool is easy and efficient. The hotel is staff are extremely professional and always eager to meet your needs. If you are looking for a nice “stay-cation” during these troubling times, the Lacey Best Western Plus will take great care of you and your family.

Jenefer Smith, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Thank you for the review, we are glad that we were able to meet your expectation and most of all you enjoyed your stay. We will always be here for your next memorable stay-cation. Happy Holidays and stay well!

We are handicapped and stayed in a handicap room. Called for food delivery to be brought to our room. Front desk called and asked if we ordered food. Said yes and we would come down to pick up since desk claimed they couldn't. My husband went to the front desk and the staff said we couldn't have the food without ID. We explained she had called us and took the food. The problem was my husband swore at her bad service as he was leaving. She yelled he couldn't talk to her that way and that she would call the police. The police ended up at our room and demanded an apology to her. Other than that the room was just ordinary and bed was super hard.

Jenefer Smith, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
MS Deborah H, On behalf of the BW Plus Lacey Team, we would like to apologize for the experience. Our Front Desk Team are trained and equipped to offer a superior customer service to all of our guests and it was proven from other guests reviews as well. Our property do not tolerate harassments and humiliations towards our employees in front of several other guests that can testify of your false allegations against our staff. We believe that we are doing right towards our guests because you came back and stayed with us again and that is the proof that we are better than our competitors.

This hotel is clean and staff is polite and friendly. Check In was painless. The hotel is very well kept and clean. Very modern. The rooms are very nice. The furniture is fairly new and comfortable. Enjoy your stay.

As out-of-towners, we found ourselves having to quarantine after a prerequisite COVID test prior to having a medical proceedure done at St. Pete'e in Lacey - so decided on this Best Western. The staff was efficient, helpful and friendly. Our mini suite was VERY small, with a tiny bathroom, and a tiny fridge and micro sitting on a low shelf about a foot above the floor - very inconvenient to use either one. The room was pleasant, the bed was great, everything was in good working order. The cable, however, was awful and offered no on screen or paper guide (other than a laminated channel line up guide) as to what was on and when - by the time we found something to watch, the show was half over. The complimentary breakfast was weak - tiny, plastic clad breakfast burritos and dry pastries cut in to quarters, some rough looking fruits, etc. Their $30.00 per night pet fee was ridiculous! No emmenities, not even a complimentary Milkbone and no designated dog walking area - we were told that the adjacent casino had a nice grassy area!! Overall, our stay was pleasant, but nothing to write home about.

while the hotel itself is very nice and smells of new carpet, the bed was very from and the pillows seemed stuffed with a bunch of wool sacks, lumpy and hard. However, the room was spacious and had all the amenities. Breakfast had hot food but very greasy and the breakfast lady rude and threw food in everyone's to go boxes unnecessarily fast. At least there was juice. Wifi fast.

I was impressed with how nice this Best Western was, especially for the price of the room. It looks fairly new or newly renovated/decorated. The decor was nice, the bed was comfortable, everything was very clean. There was still a hot breakfast available, even if it wasn't quite as convenient and didn't have as many options as pre-Covid-19.

It's unfortunate that I have to write a review like this. I'm not a negative person and am generally agreeable. I do however like things to be handled in a straight forward and honest way. The review below exists because this Best Western Plus did not chose the straight forward and honest path. If you don't want to read on, know this. If you are traveling with a dog, stay anywhere else. This Best Western Plus charges an exorbitant $30 per night pet fee, and that fee gets you the worst room on the property. That's exorbitant for a 2 1/2 star hotel, equating to a 30%+ tax on the room rate. I booked two nights at this hotel through the Hotwire app, after having sorted by “pet friendly,” which this hotel is listed as, I selected this property. Nowhere on their app listing with Hotwire do they acknowledge any fee (resort fees are commonly listed and I happily pay them when they're disclosed). FYI when booking through Hotwire you prepay and bookings are final. When I arrived, I went through the check-in process, and received my room key, while my wife and dog waited in the car. After receiving the check-in key, I returned to my car, my wife and I grabbed our bags and dog, and headed to our room. Upon entering the hotel, we were immediately chased down and told we were going to have change our room and they were going to charge us the $30 fee per night. So standing there in the middle of the lobby with all our stuff, in front of other people, I was forced into an awkward situation where other people were watching (and petting my dog) while I asked questions about this sudden charge and room fee that was thrust upon me after I had already checked in. I was told I would have the opportunity to speak with the manager at a later time. A note on the “dog friendly” rooms. They're on the first floor, facing the parking lot (nearly a garden unit). Plenty of foot traffic going by plus the loud interstate and casino next door. Oh and it's a single queen bed. You pay upwards of $40 for this luxury. Upon checkout I attempted to address this with their manager. There was no interest in the customer being right. There was only interest in proving to me that somewhere in the fine print there was language denoting the $30 per night charge. Despite me showing her the process on my phone which I used to book the room, and it being clear that there was no fee listed, she stepped aside for 5 to 10 minutes going through her phone and every page on the website(browser version) trying to find their pet fee language. After some time, she did produce the language on the browser version(not the app). I pointed out that if it took over 5 minutes for her to find their pet policy in the fine print, then perhaps it's an issue with transparency and that my issue with lack of disclosure still stands. Her response to me was that I should have called them. To the extent at which they (Best Western) stuck to their guns on this fee to stick me with this $60 (plus tax!) charge, I eagerly await their reply to this review . There is no intention by them to do right by their customer (I don't anticipate their response offering a path to make this right), only to extort you for their pet fee. I hope they enjoy the $60, because as someone who travels a lot, all future $$$$ will be going to pet friendly chains like Kimpton or La Quintana. And I hope all the future customers who search dog, dog fee, dog charge read this review and go elsewhere with their dollars.

Jenefer Smith, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Mr AdamAE24, On behalf of BW Plus Lacey I I apologize for not meeting your expectations. In regards to your concerns about the pet fee and the rate you paid . These should be addressed to the 3rd party site (Hotwire) where you booked your reservation. As a consumer or a guest, it is our responsibility to read the TERMS AND CONDITIONS before we agree to what we are signing or paying for. We have to realize that we cannot blame other people of our actions. By choosing to stay with us it shows that we are better than our competitors , My suggestion for your future reference in traveling and staying in the hotels please give them a call so they can accommodate any of your request ahead of time. By the way Hampton Inn and Suites as far as I know they do not accept any pets , La Quinta yes they do.

I have to say the staff at this hotel were excellent. The person handling the check in was fast and courteous. Even with the pandemic they are doing EVERYTHING they can to keep people safe, hand sanitizer is everywhere, the pens are cleaned, and the breakfast was really nice. They have someone there to get pre-portioned food off their menu.

I am so surprised by how well taken care of this Best Western Plus is. I had stayed at one before elsewhere but this one was outstanding in Lacey, WA. The hotel itself is newly renovated, and clean. You can tell they have put a lot of effort in the appearance of the hotel. As for the staff, the front desk person was really nice and helpful. She helped me print when I was in need and answered all my questions. The only issues I had was that the breakfast area was small and crammed so when I was getting my meal I was getting in the way of others. The traffic in this area was also a bit tough in the mornings. My room was super big and cozy. I am not a fan of staying in hotels for work purposes but I did not mind this stay. I am super glad I stayed here though. It is also conveniently close to many food places.

Jenefer S, Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Thank you Ms Julieeeann for your time leaving us this review. We appreciate it. I apologize for the breakfast room, we would love to have a bigger space as well, our owners are looking for a better option for the improvement of our breakfast area. Hope to see you again soon.

Somehow, Best Westerns have gotten a bad rap, at least in my experiences. I would always look for some other place that wasn't a Best Western to stay at. I recently stayed here with some family, and have to say I was pleasantly surprised by everything - the lobby, the rooms, the great breakfasts, and most of all the staff. Every single person who works there is extremely pleasant and helpful. The hotel is super clean, the rooms are very quiet, and the complimentary breakfast is tops.

Jenefer S, Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Thank you very much Littlerascals3 for the great review. We are glad that you've experienced our superior customer service and thank you for sharing it. We hope to see you again soon. Best regards from Team BW Plus Lacey Inn & Suites!

Very clean and quiet. Easy access to and from I-5. Mt third stay in the last two months for a total of eight nights and everything has worked as it should in the three different rooms I stayed in. Five stars!

Jenefer S, Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Thank you view235 for the review, We appreciate you choosing us, as your home away from home. We are looking forward to see again. Thank you!

We held our Transportation committee business meetings for 2 days. Used the business conference room. Staff Was absolutely amazing, friendly & very helpful to all our needs. The rooms are spacious, clean and modernly decorated. Beds could be a bit nicer. Breakfast was wonderful, Full variety of foods; eggs, meat, Waffles, biscuits/gravy, hot/cold cereal & tons of pastries/breads, fruits and condiments. No extra charge!!! Fitness room is above average for onsite gyms. I enjoyed my workouts. Very much. Pool & jacuzzi were nice (per my husband), jacuzzi could have been hotter! Over all this hotel was 5 stars and we will definitely be coming again in the future. Thank you for such great service!

Jenefer S, Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Thank you 18atenad for the great review. We are glad that you enjoyed and you had a great stay with us. We hope to see you again next time.

We had guest come to our "home" for breakfast. The hotel charged us for their breakfast! This is the only location to even suggest we should pay. We have stayed in 20-30 different BW locations, having guest for breakfast in at least 10, and never have had this attitude before this location. When I travel my hotel is my "Home". I often have guest at my home. I don't charge them for breakfast. This is a terrible attitude towards me at my home. We will never consider staying at this location again.

Jenefer S, Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Mr Bob W. We apologize for the inconvenience about the breakfast. Our breakfast is free to all our registered guest. Unfortunately outside or unregistered guests must pay for the breakfast and most places do the same. Thank you for understanding.

Good Hotel to stay at while on business, Close to everything i need. The only downfall, is the noise from the road, if your is on the wrong side of the hotel. Clean rooms, and nice staff. Always provide anything i need, extra pillow, coffee etc.

Jenefer S, Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Sarah C, Thank you for taking time and leaving us the review. We apologize for the road noise, on your next visit please let us know your preference for the room location. Thank you and see you again next time.

I stayed at the hotel for three nights for a business trip for meetings in Olympia at the State House and had to book accommodation last minute. The hotel si a great location to get to the State House. I usually stay in Hyatt or Hilton hotels, this was my first time at a Best Western. I arrived in after 11pm to the hotel from Boston and was greeted very warmly by the staff. The hotel and the rooms are very clean and I found the beds really comfortable. Breakfast in the morning hit the spot. All the staff could not have been nicer and courteous. It is evident they really take pride in their jobs and the hotel. The cleaning staff and the breakfast staff are just the loveliest people and really go out of their way to make your stay great. I will definitely come back again!

Even though we encountered some minor annoyances this trip (that we didn't even bother to report) this is our favorite place to stay when visiting the area! The staff is always friendly and the place is always clean!

Oddly out of the way for a Christmas Eve pet friendly place to stay 30 min from in-laws. Fell madly in love with staff who were professional yet personable, truly competent, helpful, not bitter working late Christmas Eve, early Xmas morning, clean, beautifully decorated, friendly, homey feeling, no Seattle-freeze thank god, just lovely competent people running one of the best best western locations (which we first used here Xmas eve but have come depend on the pet friendly and comfy beds of during back n forth road trips between WA and CA the past few years, even bucking some better know brands with perks we get through our jobs. Best western has emerged as our family favorite and this Lacey destination is #1 bc staff is just that much better than any other place we've stayed.

Jenefer S, Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Susan, Thank you very much for the wonderful review. We appreciate you staying with us. Hope to see you again next time. Have a great New Year ahead.!

Fantastic breakfast. Friendly, courteous and accommodating staff. Every nook and cranny in this hotel is clean. Quiet and well appointed. Located near interstate and a variety of shopping venues. Consistently a wonderful travel experience.

This hotel was above and beyond what I expected, especially for the price! It was honestly way cleaner, friendlier, and had much better breakfast options than hotels I've stayed at for 3 times the cost! CLEAN: I'm super picky about cleanliness in hotels, but this one definitely met my standards! I really loved the sanitary remote too! Some hotels have those remotes covered in plastic, but this was the first hotel I saw that had an explanation for WHY, and it made me feel much better to know that those are being cleaned too! PET-FRIENDLY: Apparently there's an option to identify that you're bringing a dog while you're booking, but I looked for it and didn't see it on the website. I think there are specific rooms that are "pet friendly" so they like to know in advance so they can book you in one of those. We ended up just telling the woman who checked us in that we had a dog, and she was super understanding and accommodating! Every staff member who saw my dog (who, I have to admit, is very average lol) was THRILLED to see her, like she was the cutest and best dog they'd ever seen. It made me feel so welcomed! AMAZING STAFF: Like I said, all the staff were very sweet, but also REALLY good at their jobs! The front desk staff were very helpful, and when the woman who checked us in had to change our room to accommodate our dog, she even let me pick between two rooms - one had a king bed but was next to the elevator, which she said would be a little loud due to the beeping of the elevator, and the other had two queen beds but was not near the elevator. If she had just put us in the one by the elevator, the beeping would have been really obnoxious, but since she let us choose and warned us ahead of time, we knew what we were in for and didn't mind at all! The breakfast was great and the staff were really great at replenishing everything quickly even though it was really busy (the morning after Thanksgiving). The maintenance and cleaning staff whom I briefly ran into also seemed very efficient and friendly as well! I normally am not one to write reviews this long or enthusiastic, but I travel domestically and internationally quite a bit, and have paid a whole lot more for hotels, but this one was definitely the best I stayed in all year! I was so impressed with the quality and friendliness.

Jenefer S, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
LovesToTravel143, On behalf of the entire BW Plus Lacey Inn & Suites team I would like to express our gratitude with this amazing review that you gave us. We are glad to know that you had wonderful stay with us and we delivered our goal to go above and beyond to you and your four legged baby. We are looking forward of seeing you and your family again. Thank you for taking the time to write this review.

As a family with dogs it's difficult finding places that have dog friendly rooms. Best Western has made it easy for us to travel together. Hotel is clean and staff is always helpful. Made my stay very pleasant and stress free!

I was very unpleased by the quality and size of the room for the price. An extra charge on my credit card for having my dog was a surprise since I was under the impression it was included in the nightly price. (I've never traveled with a dog) My husband is a vet and deputy and there was no discount for him, I feel a 10% discount should be a normal thing. Had it not been late, a long day of traveling with 5 kids 7 and under and under not so pleasant circumstances we would have loaded back up and found a different hotel. The staff was very unprofessional, some looked like they rolled out of bed and barely made it to work while others so blatantly complained about coworkers. I am very unsatisfied and would recommend, with so many other hotels to choose from, find a different hotel. Oh, and to add the cherry, as I mentioned the kids earlier, one of them found a pill on the floor!

BW Plus Lacey M... M, Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Ms. Ambervorce, on behalf of the BW Plus Lacey Inn & Suite Team I apologize for not exceeding your expectation. The gov't per deim of $130 plus tax was decided by the Gov't unfortunately, we cannot change them. Our Front Desk Agent offered you the Promotional rate of $107 that was way lower than the Gov't rate. We apologize for the pet fee confusion but it was stated in the registration form and Pet agreement that you signed during check in. We also have a family suite room available that was perfect for you family. I wish that these was all brought up to our attention during your two days stay so we could have find solution and solve the issues at the time and we could have make your stay better. Our goal is to provide a superior customer service That's why the whole team are working hard so we can deliver this to all our guest.

If your in Lacey this is the place to stay. Clean, updated, quiet and a breakfast that goes beyond your standard hotel breakfast with tons of fresh options. The staff is kind and helpful definitely one of my top 10 experiences in an economy hotel.

BW Plus Lacey M... M, Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Thank you Mike12170907 for the great review. We appreciate it. We are looking to see you again soon.

We have traveled that I-5 Corridor several times and never stopped in Lacey! This place was exceptional. Very clean and the “free” breakfast was amazing!!! What a spread. Very fresh with a lot of choices. I will mark this as a favorite for sure!

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
On behalf of BW Lacey Team we would like to Thank you Sandym5566 for the great review, We will always be here to make your stay exceptional. You deserve it. See you again next time,

We really enjoyed our visit and staying at this hotel with the complimentary breakfast was awesome. We slept well, the facility was quiet and clean. No complaints. We will stay again the next time we are in the area.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Thank you so much for the great review. The entire BW Lacey team are glad that you enjoyed your stay with us. Thank you that you appreciate our efforts in providing superior customer service to all our guest. We look forward in seeing you again. Jenefer S. Asst. Gen. Manager

Absolutely one of my top Best Western Hotels. Located in Lacey, WA right off of I5, and in walking distance of 20+ restaurants. Well maintained, wonderful breakfast and professional staff. I would rate this hotel as a top tier hotel. Every member of their staff very friendly and professional. Another positive this is a pet friendly hotel. A lot of grass areas around hotel to walk your dogs. Doggie bags are conveniently located outside the end doors. Very wonderful experience.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
The entire BW Plus Lacey are thankful for your wonderful review. Thank you for appreciating our entire team's effort in providing great service to you. Hope to see you again. Jenefer S

Everything was clean and orderly. Great value for the money. Location is perfect for shopping. We came to visit our son and family which was a mile and a half away. Will stay again and recommend it to other family members visiting our son.

BW Plus Lacey M... M, Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear 317laurell, We are glad that you had a pleasant stay with us. We are thankful that you appreciate our whole team's effort in providing you a superior customer service. We are hoping to see you again. Jenefer Smith Asst. Gen Manager

Very friendly front desk who went out of their way to assist me. The room was clean and ready when I got there. The breakfast is really the best in the industry as far as buffet. I will be back again!

BW Plus Lacey M... M, Manager at Best Western Plus Lacey Inn & Suites, responded to this review
thank you very much for the 5 points We hope to have you back here again

Excellence in all that they provide and do. Up scale interior as well as decor, professional and friendly staff, excellent perks, " swimming pool, sauna, fitness room, business room with several computers, complimentary newspaper, and an outstanding staff.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
gigilaroux, Thank you for the great review. We are happy that you find us excellent in everything. Thank you for staying with us and hope to see you again. Jenefer S.

We drove up from Coos Bay ,Or about 5 hours away but didn't want to take a chance on driving same day as our cruise departure. We chose the suite room with two separate sleeping areas as we went with our 2 friends and shared the cost. Was impressed with the size of the room as well as having a separate tv for each room. The buffet was everything and more,not the usual continental breakfast,but a full buffet with everything always full and hot as needed.Highly recommend . Easy on and off freeway access in spite of roadwork while we were there.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
How was the cruise? I hope you had a wonderful time. Please come back again. Thank you very much for the 5 points.

Lovely hotel with some very nice natural views, in spite of being in the city. Restaurant across the parking lot makes it easy to check in and then get something to eat without havig to leave. Comfortable and clean rooms

BW Plus Lacey M... M, Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Thank you very much for you support. Thank you very much for the 5 stars

This team just has it right. Clean, helpful, quiet, comfortable, safe, friendly, centrally located, AWESOME BREAKFAST (included). What more could you want ?? By far, the finest Best Western we have ever visited. And, probably the top hotel in this class that we have stayed at. ALL staff members were friendly and helpful. They were even able to assist with a few unusual requests that we had. Breakfast was varied, fresh, and delicious every day. Everything at the breakfast counter consistently kept full no matter how busy they were. VERY good coffee. We stayed four nights and every day was just right. Kudos to you all. Keep up the great work.

BW Plus Lacey M... M, Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Thank you very much for all the support. We are very happy to have you here as a guest. We hope you come back and travel safely. Thank you Dc

Really nice rooms, very clean, nice staff and good breakfast. Really enjoyed the staff that was on duty when going down for breakfast in the morning. He was a very nice guy. The kitchen staff was very nice and asked several times if there was anything that I needed. Very impressed. I will be staying here every time I come over for work.

BW Plus Lacey M... M, Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Thank you so much for your review and the 5 points. We really enjoy having guest like you and we cant wait for you to return. Dc

From the time of Reservations to Check out the Staff at the Lacy best Western had be dialed in. I am so Thankful every-time I stay & Now my husband is staying up there for a few jobs he is working on & He LOVES it. He told me the staff is nicer to him then I am and you know I believe him LOL

We like to take weekend trips with our young grandsons and this Best Western is one of our favorites. It has a nice indoor pool, a very good breakfast buffet and the staff is very friendly and hard working. There are several family friendly restaurants near by.

BW Plus Lacey M... M, Manager at Best Western Plus Lacey Inn & Suites, responded to this review
I am so happy to know you like being here. thank you so much for the review and the 5 points. Hope you come back soon

I had a bulding fire, I'm an onsite manager at my property But I have been staying for about 2 months during the construction time. Business is putting me up during. Insurance will reimburse. But I love this specific hotel so much I cannot not stay! Thank you! I am a platinum member!

BW Plus Lacey M... M, Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Thank you so much for the 5 stars. I hope everything is better now and we hope you can come back here again

I've stayed at plenty of Best Westerns and this one is one of the best that I've stayed at. The rooms were very clean and very welcoming. The staff was also very polite and professional. However, the parking lot was small and I almost had to park in the vacant lot next to the hotel, the beds were harder than I prefer, the pillows went flat quickly, and on occasion I received a slight whiff of weed in the hall because other guests couldn't take it outside. But, I really enjoyed how quiet it was walking to my room and even while in my room. I heard nothing reverberating through the walls from other guests; very peaceful. The breakfast area next to the lobby was very good and had plenty to choose from as well. Overall, my stay was great and I will be booking with this Hotel the next time I stay in Lacey.

BW Plus Lacey M... M, Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Thank you so much for the 4 stars. we hope you travel safe and come back soon

Spent three nights during a recent business trip. Staff was friendly, room was clean and well appointed. Breakfast had lots of tasty options that changed a bit each day for the sake of variety. Free coffee available all day in the lobby and easy free parking. Fairly quiet and peaceful. Will stay again here again on my next business trip to Lacey.

BW Plus Lacey M... M, Manager at Best Western Plus Lacey Inn & Suites, responded to this review
thank you very much for the 5 points. We would love to have you guys back here soon.

We were guests at the Best Western in Lacey before and after a 4-day backpacking trip. Staff went out of their way to accommodate all kinds of requests, large and small, and make us feel welcome. Special props to front desk master Chris Moreland for his special warmth, kindness, humor and professionalism. The entire front desk staff was an outstanding team. Breakfast offered an abundance of healthy and appetizing selections, and the hard-working team was terrific. The room was a bit small and in need up some modern updates (e.g., more outlets and plugs for electronics) but clean and comfortable. Even though the hotel was fully booked, we had absolutely NO NOISE from the hallway or neighbors above. Parking is ample and free. Staff graciously stored our luggage and allowed us to leave a car in the lot while we were on the backpacking trip--all at no cost--and it was a joy to return for one last night. Thank you all for a lovely stay.

BW Plus Lacey M... M, Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Thank you very much for the 5 points. This are all great points and we will be working very hard to make big and minor updates to our hotel. We would be happy and honor to have you guys back. Please travel safely. Dc

Visiting for a week from out of state alone. Relatively new building in a very convenient location to many directions. Shopping center area across the street is walkable. Upon arrival, staff set up great expectations of how nice of a stay this would be by their friendly and conversational welcome. The breakfast was typical in foods offered. However, I have to say they were better quality, kept fresher by attentively refilling smaller amounts set out, and the dining staff was also very friendly and helpful when needed. Cleaning staff and other staff were all smiles, friendly, and approachable. Thought my A/C had broke and they looked at it very promptly. Was not broke, but buttons hard to push. So worked well the rest of the time. Will definitely stay at this location again. The rate paid was a tremendous bargain for the great atmosphere and service.

BW Plus Lacey M... M, Manager at Best Western Plus Lacey Inn & Suites, responded to this review
thank you very much for staying with us. we value your stay and your review. We hope we get to see you again.

I will be back in few years when my son graduates. This is an awesome hotel. The best I've stayed in. The housekeepers did a very good job of cleaning my room.. the morning desk clerks were great they really helped me when my TV was not working properly.. the maintenance crew was there in 5 minutes.. so I'd rate this hotel a 12

BW Plus Lacey M... M, Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Thank you very much for the 5 point review. We are happy to know youll come back. We wish your son a good time in school and cant wait to hear about his graduation - Dc

Hotel and staff met and exceeded our expectations centrally located to our needs,very good restaurants closely located easy access to freeway entering and exiting.Will recommend this hotel to all our friends and stay here in future

BW Plus Lacey M... M, Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Thank you very much for the 5 point review. We love having you here. We hope you come back soon. Dc

Stayed for 1 night, August 24-25. Reserved a two king bed suite. My family and I were driving from Portland, Oregon to Vancouver, British Columbia and simply picked a location along the route to overnight. We were intrigued by the two king suite. Our only experience with two king beds in a room was at a golf resort, and we had enjoyed that a lot. With a child now in our family, we decided that the extra space was worth the additional expense. Having made many stops along the way, we only arrived in Lacey at 9 p.m. Tired from our journey, we would have been happy with any comfortable space. However, the two king bed suite exceeded our expectations. The main room had a king bed, sofa bed and kitchenette (with microwave, mini fridge, coffee maker and sink). What surprised us was that there was a second room with the additional king bed. The travel crib we had requested was waiting for us on the sofa, so we quickly set that up in the second room. With our baby monitor unpacked and set up, we had a private room for our child, which allowed us to enjoy the main room after our child promptly fell asleep. We appreciated the complimentary breakfast the next morning. A high chair was available, and we especially enjoyed the fresh fruit. Instead of pre-cut chunks in sugary juice, we could see staff members cutting up watermelon slices, cantaloupe, strawberries and oranges. Food items were constantly replenished while we were there, and we thanked the staff for the complete service and quality. In all, this was the perfect end to our trip. We have already decided that any future trip to Seattle will require a return visit to the Best Western Plus in Lacey so that we can spend more than 12 hours at such a wonderful hotel.

BW Plus Lacey M... M, Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Thank you very much for you review, and the 5 points. We are happy you stayed with us. And we cant wait to have you back here again.

Lacey Best Western is a great place to stay,. We were so happy with everything about our stay there. The room was lovely and well presented. The hotel was clean and bright, and the staff was one of the best I've experienced since joining Best Western Rewards program. Overall - perfect!

BW Plus Lacey M... M, Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Thank you for the 5 point review. We are happy to know you enjoyed it here. I really hope you come back here soon. Take care.

We used this hotel as a first night stop after landing at Seattle and prior to starting a road trip. It was just the ticket. The reception staff were very welcoming and helpful, responding very positively to our room requests. The hotel itself was well placed off I5 so very easy to find and, despite that, it proved to be very quiet allowing us to recover from our flight. Room was clean and the beds were comfortable. the pillows were on the small side but that was not an issue. What made this hotel really stand out in this price range was the quality of the breakfast. Possibly the best we have seen in a Best Western (and many other chains). The selection was good, as was the quality and it was constantly replenished. That set our holiday off on just the right note.

BW Plus Lacey M... M, Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Thank you very much for being here and we hope you have a good and safe road trip

The room was clean and bed was comfortable (slept well) they do need exhaust fans and makeup mirrors in the bathrooms. Food selection is good, quality was good also. Front desk Staff was friendly and helpful.Iva helped me out with as issue Thank you

BW Plus Lacey M... M, Manager at Best Western Plus Lacey Inn & Suites, responded to this review
thank you so much for you 4 out 5 review. We really hope to see here again. DC

This place was amazing they were spectacular. I was displaced from my home due to a fire, I am an Onsite Manager at my property, my work put me up in this hotel. It was magnificent in everyway! Absolutely clean and very friendly staff! Very empathetic to my situation and polite to my 6 year old that stayed with me.

BW Plus Lacey M... M, Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Thank you very much for you review and 5 points. Please reach out to us if we can help in the future in any way. cheers Dean

This hotel was very ckean, had lots of extras compared to other simlar hotels for the yummy breafkast, a nice clean pool and jacuzzi , all good and working room amenities, good room layout and very friendly and heloful staff. We will definately stay therre again next time in Lacey.

The rooms in this four story motel are extremely quiet and large, especially for an average Best Western. I was on the fourth floor, and for three nights I did not hear any outside noise. Like most, the elevator was very slow. The "free" breakfast included juices, coffee and tea, cereal , bakery goods, pancakes and waffles, and eggs. They also provided sausages or bacon and biscuits and gravy.

BW Plus Lacey M... M, Manager at Best Western Plus Lacey Inn & Suites, responded to this review
thank you for your review. We hope to see you again. - DC

We stay here annually during jazz festival. It is quiet, friendly, clean, well-appointed and the breakfast is excellent. Another secret: you can walk to Tallon Lane for some of the best curry anywhere or taste of the south next door.

BW Plus Lacey M... M, Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Thank you so much for you review. We hope you come back again.

Property is nice, room was clean and comfy. Issues: staff not super helpful. At check in, Paola gave me a weird fake smile, told me to sign/initial things that weren't explained (I had to ask), didn't offer any info on where room was, etc. In fact, when I arrived at 4 PM, there was no front staff and I waited about 10 min to check in. Around 10 pm, I heard loud noise from below me, which is where lobby and breakfast room are. I think they were vacuuming or polishing the floor? But it was loud and it was late and it went on for a long time. Really tough to sleep thru. Breakfast food was good but there was NO hot water for tea! Only coffee in the dispensers. Not everyone drinks coffee!! OJ was awful so I had no good options for drinks. Not awful but not great. If you're a coffee drinker and stay up late, you'll probably be ok.

BW Plus Lacey M... M, Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Hello, I had a chance to read your review on Expedia. Thank you for addressing your experience and will tackle a few of those thing on here like i did on your expedia reservation. I will be in contact with Pepsi about their Orange Juice. We never had anyone complaint about this but we take even one note very serious so we will be resolving this with them. Here are our option for drinking: Milk, Apple Juice, Orange Juice, Decaf Coffee, Regular Coffee, Water and HOT WATER, Hot COCO, and many choices of TEA. there is a BIG BLACK water machine open 24/7 I am truly sorry you had a hard time finding thing at our hotel. We do have Breakfast stuff member and Front Desk agent able to to help if you cant find something. All hotel most have Hot Water. As for the Front Desk Stuff. I can promise you that her smile was nothing but real. Paola is one of our best Agents. she is educated and smart. she always smile to all our guest making them very welcome. - You had a bad stay we get that. I was listening closely to your checking I know she mention where the room was. I am sorry that you didnt enjoy our hotel. Many of our guest loves us. We will take note from you review and be more aware. I wish you luck on finding your next perfect experiences. Feel free to reach out to me at [email protected]

The Best Western's have always treated me well. The Lacey one is top tier in every respect except for some slight maintenance items I spotted due to wear. The grounds are beautiful, the staff very well trained, the room was clean and well stocked, the price was reasonalble, and the breakfast was more than adequate. Would have no problem staying there again so I would highly recommend it and I tend to be very pickey. They even had a free sunday paper - in this case The Seattle Times - and that really surprised me. Over the top Man - they deserve your business. BTW - if you like anything about this review please give me a "helpful" vote. Thanks!

BW Plus Lacey M... M, Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Thank you very very much for you review. We have taken note about your feedback and will address it to our ownership to make sure we get you and all our guest a perfect stay. We hope you travel safe and return to us soon! We cant wait to have you back. Cheers. Dean C. (GM)

It was a nice room for the price. I stayed here on the way to the coast. It was a nice place for a quick night. Good for dogs too. Pick this place. Dont pick other places. This one is good. Do this one

BW Plus Lacey M... M, Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Thank you for your review. we hope to see you back again.

Staff is awesome Hotel is clean and very accommodating close to amenities as well. If I needed something staff was there right away always friendly and helping to make things right. Food at breakfast was very good had a great assortment and variety for all.

BW Plus Lacey M... M, Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Thank you very much for you feedback. We hope you come back again.

This hotel is clean and has very comfortable bed. Free Breakfast was great!!! Tons of options: eggs, sausage, biscuits and gravy, pancakes, waffles, cereal, oatmeal, doughnuts, muffins, toast, sausage, yogurt, fresh fruit and more! There are two restaurants in the same parking lot and many more in walking distance. Shopping nearby which was great. There is a small pool and hot tub which were nice after a long day. They gym is small but was clean and smelled fresh, plus had a good amount of options of equipment.

This was my first time staying at this Lacey, WA. property and compared to other Best Western Plus properties, it was an excellent stay, Good breakfast and other amenities. the area is a comfortable and safe neighborhood.lots of shopping and restaurants close by.

Front desk guy was rude to my guests. He made them sign in when they got there. No one wants to do that. And he kept asking them if they were staying over. How is it any of your business who my guests are and how long they stay? Are you my dad? Am I 15 with a curfew? Did you ground me? Because of this I felt like I couldn't have anyone over abs it made my friends very uncomfortable. Its really rude. I love best western but I will never stay at this hotel again. Night one was 87$. Night 2 was 160$. And she ran my card before telling me it was double... Smh. Yeah... Never coming back. Shame. Its a nice hotel in a great location.

BW Plus Lacey M... M, Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Hi Julien D. Thank you for thanking the time to express your situation and I am very sorry that you felt unwelcome. But I most be honest with you and straight. We are always collecting as much information as we can specialty visitor that aren't register guest on our system or in the hotel. we do this for security reason. a reasonable person would understand. We are not your dad, I am not sure if you are 15 or if you have curfew, and we are not grounding you. We do not have the availability to answer this questions correctly because they do not make sense. About you rates. I would review you folio and if you do not have access to it i would be happy to help you. here is a breakdown: Your first night was 119.00+ and you paid 135.07 including all fee and taxes your second night was 139.00+ and you paid 157.25 including taxes and all fee. All this information can be easily find on the registering card you sign with you check inn and in your folio when you check out. - in the area there is no way any hotel would offer you a rate of 87 per night specially in our most busiest time of the year. We will continue to help all our guest with their lodging. Our guest keep coming back because they know how hard work, dedication and commitment to them. Once again I am sorry that you felt unwelcome and i hope you find a Best Western that is right for you. DC

Very friendly and helpful staff. The hotel is convenient to the freeway but nice and quiet. The breakfast was quite good in terms of selection and quality. The room was on the small side but very clean. My only complaint is the tiny pillows. They're about 1/2 the size of a normal pillow and tough to get comfy with.

Love the staff. They where extremely helpful. I came in a tad early and they didn't quite have all the rooms ready yet but found a room and where extremely accommodating. I was able to get my workout in and shower and change because of it ! Love this BW !

Carla was terrific at check-in. Friendly, thorough & informative. She saw that we were buying a bottle of water and walked us over to the dispenser in the dining area. The rooms were a pleasant surprise: granite tops and tub surround, nice quality furnishings & fabrics, comfortable bed and a quiet air conditioner.

Family trip to Hand On Children's Museum in Olympia and this is where I prefer to stay. Nice room, good location, decent breakfast, pool for the kids, good workout room and most importantly an amazing staff!

Was a wonderful trip. when we gotg mixed up on our directions , we called and the lady at front desk, figured out where we were and stayed on the phone and talked us back to the hotel. they we're always so nice. Breakfast was good.

I stay at this location 5-7 times a Year. This service I receive and the experience is the reason I return. The staff is professional and curtious. The rooms are clean and comfortable. Breakfast always has a great selection

Best Western Plus is Always clean and reliable. My go to for business and leisure. Unfortunately they do not cater to long term stay, (over a week).We called the rewards number but they had mo kitchens and the Candlewood Inn & Suites was as nice and less expensive.

This is a classy inn that still sparkles long after its opening. It boasts many appealing features from a spacious lobby with a nearby elevator to a free breakfast with so many offerings that it truly seems like a deal. That said, there is not much personality in the well-equipped rooms -- the decor is sleek, but cold. There also should be more bedding in the winter -- an extra blanket in the closet was encased in plastic case that made it look like a spare pillow. Lastly, the commitment to a Green environment is seriously undercut by having only plastic utensils in the breakfast room. Not only do these contribute to way too much plastic waste, they are really poor utensils that have difficulty cutting such soft fare as pancakes and sausages. Metal utensils would be way better on both counts. Finally, this lodging is not that far from Interstate 5, but it is well-located off the freeway and does not seem to have any sound intrusion from the often high volumes of passing traffic. In sum, this is an excellent place to stay if one happens to be in the vicinity of Lacey, amid many neighboring properties of national chains, but hardly the sort of place to seek out otherwise.

The bed was broken down, could not even sleep on it. Couch and chair in suite were well used and broken down as well. Breakfast was sub par at best. The staff was very friendly and listened to our concerns however could not do anything to remedy the problems.

Great place at a great price. Yes, it cost a bit more than the low or mid range hotels, but with a full breakfast I've learned this is the better deal. I've stayed here many times now and have never been disappointed

I searched and searched for a decent hotel that provided in room jacuzzi's for my husband and I's mini get away. I was recently diagnosed with MS so things have been a roller coaster for us. We just wanted to escape for one relaxing night. Things were going good until we came back after grabbing dinner and went to use the jetted tub. My husband and I pushed the button 20+ times and nothing happened. So I called the front desk fully expecting resolution but instead I was simply told sorry ma'am, this sometimes happens but I don't know why. There is a hot tub down stairs next to the pool you're welcome to use until 10pm. I'll let the maintenance person know so they can check it out AFTER you check out. I cannot use hot tubs due to the water temp. We paid extra for an IN ROOM jetted tub not community hot tub anyway. Not to mention said jetted tub is not the standard 2 person in room jacuzzi that every other Best Western we've stayed at offers. This was in the regular bath tub in the bathroom. Customer service needs improvement. We won't be staying again. Ruined our trip thats for sure. Pardon any misspellings or grammar issues.

This hotel is what every Best Western strives to be, and is very well executed. it is clean and modern, without being ostentatious. The included breakfast is very good without being pretentious. Rooms are comfortable, clean, and have pleasant decor. The beds are quite comfortable. Of note is that they have two-bed suites with one of the beds in a separate room - I love this option at hotels! Would absolutely stay here again!

They let me check in early. Room is clean and spacious. Hotel is in a great location- close to several restaurants, Safeway's, Costco, Panera, Jamba Juice, Starbucks, etc. staff very friendly. They have coffee maker in the room. Good breakfast selection.

My family and small dogs stayed here on our move across the country. After a really long day driving through the snow covered mountains arriving at this beautiful and well-maintained Best Western was a welcomed relief. The lobby was warm and welcoming and the rooms offered all the amenities we could ask for and more. We stayed in a 2 queen room and the beds felt like a cloud. Breakfast in the morning was delicious with options that everyone loved. We would definitely stay here again and again!

I was here on business and chose this BW Plus for its proximity to my assignment. The room (403) was clean and the bed was comfortable.The bathroom was fresh smelling and not musty.The breakfast room was very tidy and orderly and had the best presentation of the food items that I have ever seen when compared to other BWs. I would go back again!

Typical hotel with the same amenities as others, clean and quiet with no major complaints. Older bed that sunk to the middle with a very bland room appearance. Nothing negative regarding the hotel but nothing to write home about either.

Overall a great place to stay. Willing to work and get any special request outside the normal also. Front desk manager and team willing to go above and beyond. Fresh food for breakfast, nice selection. Rooms are clean and comfortable.

We were thrilled with this premise, not only could we bring our big dog, but EVERYTHING was done up as triple*** amazing. We'd go back not just while traveling, but as a destination. So much to do in the area and front counter provided handouts done up for ALL the activities available. Warm cookies in the afternoon....

Check in was friendly and smooth. This property is newer, so it has that new look and feel to it. The entrance was clean and inviting. The room was clean, cozy, the bed was comfy, and more importantly it was quiet. The breakfast was great and had a very nice selection of items to choose from.

I have stayed here twice and have had a good experience both times. The hotel is reasonably priced, the staff is very friendly, and the rooms are clean. I will stay here again the next time I am in town.

Very easy access from I 5. Across street from Costco and a residential area on next block. Right next to a casino with tables only and a full service restaurant. Rooms are very spacious and they're pet friendly. Good hotel type breakfast with quite a few choices. An extra sink outside of bathroom. Good place to stay!

This hotel is in a good location for the business training I attended. It is easy to get to and has many dining options close by. The hotel is clean and quiet. The room is functional for multi night stay with a desk and couch.

Room was clean, everything worked, breakfast was satisfying. I would recommend the Best Western in Lacey to anyone who needed a hotel in that town. It's right off the interstate and close to a lot of convenient stores.

There are a lot of hotel choices in Lacey, Washington. You can stay at the Lacey Best Western Inn and Suites or you can go with cold oatmeal. The staff, amenities, full service breakfast, and room quality are second to none.

Love this hotel centrally located in lthe area of Lacey, we had booked a room down the street and the cigerette smoke was horraible. so we moved to the Best Western and it was awsome! smells & looks very clean and the staff was super acconedating.

This is a great freeway-side hotel. The service is always Best-Western-great, the rooms comfortable, the staff pleasant, and the breakfast bar in it's own class, far better than others. I have grown to be a long-time repeat customer of BW's and will remain so.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Thank you very much for the great review of our staff and facilities. I am glad you enjoyed our expanded hot breakfast. I hope you tried our new pancake machine. We look forward to serving you in the future.

Booked a king suite- only available room is a double queen. Another client arrived- got a big hassle because even though the reservation was in his name the account was in his girlfriends name so they weren't going to honor the reservation- maybe because he was not their “type” of client? Go somewhere that is excited to have you.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Thank you, oldstrebor; I am very sorry your experience was less than stellar. I do not know the circumstances to which you are referring, but I do know hotel security is one of our top priorities. We are committed to providing the very best product at a reasonable price. I would like to hear from you to discuss your experience and how we can make things better for you and others in the future.

I highly recommend this hotel when traveling on I-5 in the Olympia, Washington area (Exit 111) . It's very close to the highway, there are nearby restaurants and shops, it's very clean and comfortable, they have a great pool and hot tub, the breakfast is excellent and free! The staff is wonderful, and very helpful. The front desk serves hot cookies in the evening, and has complimentary copies of the Seattle Times in the morning for those of us who still get their news by (wait for it....) a newspaper! Thanks Best Western!

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Thank you for your wonderful review, Mr. MarkBagdovitz. We are very happy you enjoyed your stay with us and were able to explore the local restaurants and shop in the area. The cookies and a our expanded hot breakfast with our new pancake machine seems to be a big hit also. We hope you return in the near future. The coffee is always on and we'll have a paper waiting for you.

This is a very nice hotel approximately 10 minutes from JBLM's main gate. It features an indoor pool and fitness room. The breakfast is basic continental fare with some hot items (pancakes, eggs, sausage). They have a great coffee/tea set up that is open 24/7. There is a nice long bar-style table with lights in the front lobby that I have use several nights getting work items done. I travel for work to JBLM and spend close to 20 nights a year in this hotel. You can't beat it.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear LJSU; Thank you very much for the high review. I am glad you enjoyed our expanded hot breakfast as well as the Pool and Fitness areas. It is our pleasure to serve you, we hope to see you again in the near future.

From the check in to the check out we had a great experience. Any questions were cheerfully answered. The room was clean and comfortable. We needed a late check out and they accommodated us on that. We recommend this Best Western .

We discovered that this location had easy access to the State Fair in Puyallup without all the busyness of places closer to it. (The Green Gate is the easiest to get to from here.) The building, grounds, and rooms were all well-maintained and inviting. We had a handicap-accessible room on the third floor. It was the first room you see when you get off the elevator. The room was spacious, and the bathroom had well-located support bars. There was a low tub that was easy to get into, especially with all the bars. There was a shower chair, and the shampoo, conditioner, and body wash were in fixtues that you just pressed to get the product. This was so much easier than using bar soap. One thing that would be helpful is better accessibility to plugins on the bedsides. Pulling out the nightstand to be able to plug my CPAP machine in was inconvenient. (Only the right side, facing the bed, had an outlet close enough to use.) It would have been nice if they had lamps that we've had in some our stays, that were just like the ones in the room, but had an outlet in them. We appreciated being able to use the business center to print out tickets for the State Fair. The personnel were all friendly. The breakfast was so good! Instead of the standard fare scrambled eggs, there were egg pockets with cheese and sweet peppers inside. (I knew these would be hard to describe, so I took a picture.) The selection was excellent, with very good biscuits and gravy. The were also two kinds of sausages. and you could make fresh waffles and pancakes. The fresh variety was good, and there were also the regular items you expect at a breakfast bar. Breakfast is served until 9:30, I think, which was convenient on our second day when we slept later. We will stay here again if we are in the area.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear TheCheerfulgivers; Thank you very much for your wonderful review of our staff and facilities. Sorry about not having enough outlets near the bedside for your CPAP machine. Very glad you enjoyed our expanded breakfast. The pancake machine is new and we are getting great feedback on it. I hope we can serve you again in the future.

After spending a week camping in Olympic National Park, we stopped in Lacey before returning back to Sea-Tac. We checked into Best Western Plus Lacey Inn & Suites and was everything we could have asked for. Clean, quiet rooms and the best breakfast! The woman at the front desk was so friendly and helpful, it felt like coming home. She let us know about all the amenities, hot tub, breakfast, cookies at 5PM, etc. All we really cared about was a warm shower and a comfortable bed. The rooms are very spacious, my husband is super tall and the shower head was tall enough for him to feel like it was a rain shower. The warm cookies were delicious and we were excited for breakfast the next day. We were on the 2nd floor and could not hear anyone above us. On top of the cookies and breakfast, coffee, water, and tea is offered to the guests 24/7. We woke very well rested and walked down to breakfast at about 7:30 AM, no one was there yet so we had everything to our self. There was everything you could have wanted! Fresh fruit, biscuits, gravy, sausage, kielbasa, eggs, yogurt, donuts, bagels, make your own waffles and pancakes and so much more. We filled up and enjoyed our morning. When we checked out around 9:00AM the breakfast room was full, early bird gets the good seats! If we are ever in the area we would stay here again for sure. Great price, friendly and informative front desk, delicious breakfast and cookies and super comfortable beds! Thanks again for a wonderful stay.

Having stayed at various BWP's over the last number of years, I have always found these properties to be consistently very good, with very good staff. Not sure how some of the negative comments I see come about, but I have never had such issues at any of the BWP's I've stayed at over the years. The Lacey location is no exception. It looks like a relatively newer property. Lobby and exterior well maintained and comfortable. Lobby has a nice touch with a long quartz like narrow table with about 3 bar stools on either side to allow people to gather. The usual sofa chairs were also there in the lobby which was kept organized and clean. Check in staff was friendly, and efficient. Baked cookies and coffee was a nice touch. Cookies tasted great. I like the card tap entry into my room, as opposed to sliding the card into a card reader which has always seemed to be 50/50 with me. One thing I noticed right away that was different was the gigantic doors for each room. Door height might exceed the ceiling height at some other hotels. Room was clean and ready to go. Soap/shampoo/conditioner dispenser in the shower were filled, so no chance of running out. A/C in the room was definitely powerful enough to cool the whole room. Bathroom was spacious. Shower head adjustable settings, and they all worked. The only concern I had was the height of the shower head being a bit on the high side. At 5'7" I was just able to reach the shower head, so I hate to think how shorter people might fare with this. I was concerned at first when i didn't hear a bathroom fan come on. I like to take hot showers, and it is brutal when the venting doesn't work well. However, there was a vent in the bathroom, and with the very high ceiling, the amount of steam buildup was minimal and cleared up quickly on the mirror (within minutes of finishing the shower). Something was definitely happening to evacuate the steam. I was pleasantly surprised to say the least. I also used their fitness facility, and was glad that it seemed well maintained overall. This area is usually neglected at some of the hotels I have stayed at. There was a treadmill, elliptical machine, and recumbent bike. Free weights were also there, with an adjustment dial to set the desired weight to be lifted. There was a 3 station universal gym for chest press, leg extensions, shoulder and chest pull downs, and elevated leg raises. The cooling in the room was great - standard a/c unit plus a portable cooling unit almost made the room too cold, but I'll take that anyday over no ventilation. Towels were available as well as antiseptic wipes(don't see these too often in other hotels) to wipe down the equipment one finishes using. Water fountain was also in the weight room. There were also a couple of yoga mats available as well. The only thing I will mention is that the treadmill did not have the magnetic safety feature that disables the machine if pulled from magnet receptacle. While the cord was there, the end piece that normally clips onto the person was missing. Breakfast is as shown on some of the pictures by various reviewers. Regular breakfast sausages(long ones, not the round ones); mini egg omelet, potatoes, oatmeal(already fully made in a pot); waffle maker (a standard round one, plus another that could make 4 mini ones); pancake maker; and warm biscuits and gravy. The biscuits were fresh and so soft, and went very well with the gravy. The pancake maker was off to the side, so not sure how many people would have noticed it. It was automatic, just push the button for the amount you want, and within a couple of minutes, the machine "spits" out your pancake. Note that with this being and automatic pancake maker, the pancakes themselves will not be "fluffy. They were a bit "tough" to cut as well. Fresh "cut' fruits was a nice change. Strawberries, pineapples, melons, and the orange which was cut out of skin and placed back. Have not seen this before - bottomline, I didn't have to peel anything. Hardboiled eggs were still in the shell - which I prefer because i would be the only who touches the shelled egg. The two ladies looking after the replenishment were working hard keeping the area clean and filled with food. At one point, the front desk person came in and asked whether additional table should be setup to handle the flow of people going in for breakfast. I was impressed to see this as it is something I wish more people would do during the morning breakfast rush. Definitely she was observant and monitored what was happening. Good work! The wireless internet seemed to be running at fiber speeds. I have an app on my phone to measure the internet speed, and it gave me 150 mbps, similar to my fiber setup at home. If this is actually the case, then definitely this is the highest speed I have ever seen at a hotel. The wall outlet by the desk in the room has 2 USB receptacles. Would have been ideal if there was one more wall outlet with such a setup for even more convenience. The hotel is located in an area with a lot of different amenities and shopping. Costco virtually in its backyard along with Home Depot. A very good stay, wish I had more time there!!

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear Cawiz88; Thank you for the thorough and informative review of our establishment. We are glad you enjoyed your stay with us, it seems like you were able to experience everything we had to offer. Thank you for being a loyal Best Western patron, Best Western has upgraded its facilities over recent years to become more consistent in our offerings and quality. We look forward to serving you in the future and to your next review.

Very uncaring staff. Only one front desk person checking people in and she did not know how to handle the needs of people checking in and there was a long line at check in. Room carpet was stained and worn. Room sink had a large crack with dirt and mold in the crack which indicates that it had been damaged for a long period. The overall appearance of the room was very worn looking. The basics need to be updated. We stayed there during a vacation trip.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear Steven Kientz, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Randy L. Nelson, Cha General Manager Best Western Plus Lacey Inn & Suites

In the morning I was filling my plate with food and the first thing that one of the ladies taking care of the breakfast said was, "you can't take food from here". I assume that because I had a good amount of food on my plate she thought I was taking some with me...or saving it for later? So what if I was? I paid for it. I expect a "good morning" from these people. I found her very unprofessional.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear brockstringam; On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I apologize for the misunderstanding. We are not licensed as a take out facility and because we serve "high risk foods" such are eggs, yogurt, and other very perishable items we are restricted from allowing food to be taken from our designated serving area. I, again, apologize for the unprofessional way you were told.

This Best Western's rooms look and feel like almost every other US Best Westernwith the addition of a small fridge and microwave, so you do know what to expect. While this property is right next to I-5, our 4th floor room was very quiet, except for the dinging of the elevator (we were very close). The breakfast was outstanding by Best Western standards. The only problem we had was that the in room coffee maker was kaput.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Greetings brwydave02; Thank you for the review, it is good to hear what was right and what needs attention from our guests. Thank you for mentioning our expanded hot breakfast. We offer more than most Best Westerns so our guests have a better variety to choose from. I apologize for not making sure you coffee maker was in top working order before you arrived. We look forward to seeing you again in the future.

I stay at a lot of Best Western brand hotels, this one was really great. I don't often stop so close to Seattle, but this gives me a great option being close enough to work the next day, but less expensive to stay. The hotel feels super new. The lobby, halls and room are perfectly clean and the rooms are bright and spacious. Staff was great and I really enjoy hot breakfast when I'm traveling.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Thank you, 880louisj, for the wonderful review. I love the comment that the "hotel feels super new" we are 7 years old. I will pass the kudos along to my maintenance and housekeeping staff for keeping everything in tip top shape. We are glad you enjoyed our expanded hot breakfast, also. We look forward to your next visit.

The rooms we stayed in looked brand new, and everything was clean and well-maintained. The people who work here really seem to care about doing a great job, and the breakfast was delicious and well-stocked with fruits and any kind of fresh food you'd care to eat, including biscuits and gravy, make-your-own waffle bar, and pastries. We'll definitely be back.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Thank you, Soccerchimp for the wonderful review. I appreciate the comment regarding everything looking clean and new, we are 7 years old and our maintenance and cleaning staff work hard to make everything fresh and inviting. I will pass your comments along to them and to our kitchen staff.

Can't wear sandals in this hotel unless you want a trip to Urgent Care. Informed the manager and even showed them my cut up toe. He didn't seem to care at all and didn't even offer an apology. POOR customer service. We'll see how much the urgent care bill is and maybe I'll send a copy to Best Western. Still don't think this manger would care though!

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear jenstad11; On behalf of our entire team, I would like to apologize for not exceeding your expectations. I apologize for the apparent lack of response, you were in the very capable hands of the Assistant Manager who appeared to have administer first aid and was obtaining information. We have and are addressing this matter. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Have stayed at 2 Best Western locations in 2 states and they were consistently clean and upgraded. Breakfast is included and isn't just danish and coffee - something for everyone. Staff super-friendly and helpful.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear Igholston; Thank you so much for your review, we appreciate your business and hope you will continue to choose Best Western locations in the future. Our super-friendly and helpful staff are looking forward to your return. Thank you,

Very disappointing hotel. Not up to BW standard at all. Room not made up on second day. Musty smell around bathroom. Hook on bathroom door missing. Had to change room due to elevator noise. Insufficient seating in dining room, had to wait for a table. Extremely loud AC unit. Wish we had stayed on at La Quinta.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear Diane S; Thank you for your review, I appreciate knowing about your experience. This is not the norm for us and I will look into the situation to ensure your next stay will be much better.

I stay at the Best Western as often as I can when I am in Lacey. The staff have always been friendly and very helpful. The beds are comfortable and the rooms have always been clean. The breakfast presentation, especially the fruit display, is very appealing and the fruit selection is varied and the fruit is always fresh. I also try to use the fitness center and the equipment has always worked well. Overall for the price Best Western is an excellent choice.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Thank you Raquel R, for your 5 dot review. We appreciate the kind words regarding our staff and amenities. It is a pleasure to serve you and we look forward to your next visit.

The best person that works there is Krissy she is always making sure that we have a great stay and always smiling. She truly cares about her job and makes sure that all the guests know the best western standards.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Thank you Greg D, for your review. I will pass your comments on to Krissy.

We enjoyed a comfortable stay in a very nice room. Bed was comfortable, room clean, amenities were all working well. The breakfast was exceptionally good. While not an inexpensive hotel, this BW+ is in an ideal location for shopping, freeway access, and proximity to the Puget Sound area.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Thank you David B; Thank you for the wonderful review, We are glad you enjoyed your stay and were able to explore the Puget Sound area and local shopping. We look forward to your next visit.

Very Happy....Easy Stay for 7 day, Great Quick Breakfast, with lots of choices.... Lovely Staff... Room was clean... Could use Make up mirror in Bathroom.... Could be a little less money, kind of pricey for BestWestern, around 165.00 per night / 7 days 1,100+ .... They have pool, and gym but didn't use... internet and TV work fine... Could use bigger pillows and feather free.... Won't want room near elevator cause of the bell is loud... We had a nice quiet room at the end of hall....

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Greetings gilbride422; Thank you very much for the glowing review. We are glad you enjoyed your stay with us. I apologize you did not get feather free pillows, we do have them available for our guest who prefer them. I do hope you will stay with us again next time you are in the Olympia, Lacey area.

The staff were sincerely friendly and entire hotel very clean. The hotel is very conveniently located but set off from the street so it isn't noisy. It is in an area with sunlight so the building isn't moldy. It is in a secure area.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Greetings debra20180711; Thank you very much for your four dot rating. We are glad you enjoyed your stay with us and we look forward to seeing you in the future.

Our family stayed here after spending some time in Seattle and heading to Portland. Staff was wonderful and our room was clean and spacious.The breakfast was impeccable. Pool was fine when we stayed. From this location we drove to Mt. St. Helens, which was an easy drive. Looked like there were lots of fun activity options closeby.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Thank you, anneb65; We appreciate the review of our staff and facilities. I am glad you enjoyed your stay with us on your way to Mt. St. Helens. I hope you return to visit the Lacey area again soon.

This is a very reasonably priced hotel, with excellent service. The staff is friendly and attentive, and will go out of their way to help you find your way to places of interest. A full complementary breakfast is served every morning. A good restaurant is just across the parking lot, with others a short walk or drive away. The rooms are very clean and large, with plenty of counter space in the bathroom and plenty of room to store things.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Thank you Suzanne S for the review. We appreciate it when our guests are pleased and enjoy their stay with us. I am glad you ere able to enjoy our breakfast with fresh cut fruit and make you own waffles. I hope we can serve you again when you visit the Lacey area.

Its a nice hotel that was clean and modern looking. Had a great breakfast with two persons keeping the area clean and the food stocked. Lot of people eating in there both mornings we stayed. Room was clean comfortable and well appointed. Beds nice with clean covers, we slept well. Useful and nice furniture, 2 sinks in the double queen. We were on the second floor, only heard a little noise upstairs. All in all, nice quiet room. The contact we had with staff was excellent, very friendly and helpful. Front desk, maid service, maintenance person, and breakfast staff all were great. We liked the location close to shopping and lots of restaurant choices. There's a casino and restaurant next door. Close access to the freeway, the area does have a bit of traffic and congestion. I give 4 stars and not 5 due the cloudy unusable indoor pool, and the carpet at the entrance to the room(s) was worn. Ours had a few stains. Carpet was only worn at the entrance and bath area near door. The carpet was in good shape in the rooms interior. Maybe a vinyl or laminate might be a good option to fix that, without replacing the entire carpet. We brought our bathing suits and were disappointed we couldn't use the pool. We enjoyed our stay overall and would recommend the hotel, mainly because it is well maintained and managed, good location, with great employees.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear muddshark59; Thank you very much for the wonderful review. I am glad you enjoyed your stay with us and our staff was friendly and helpful. We know there are many choices for accommodations in the area and we strive to ensure we are the number one choice for clean, friendly service. We hope we will see you again in the near future. In the meantime we will work on updating our carpets.

Super modern lobby and great breakfast. The room we got (largest) had a separate second bedroom that only was enterable from the one suite (great for families with kids 1 exit!). The only items I can say need major improve the is he WiFi speeds... and the pool water was a bit chilly (minor).

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear lived_there2; Thank you very much for your wonderful review. We are happy you enjoyed your stay with us. We will work on the WI-FI, I know it is slow at time. We will look forward to seeing you again.

We were here this weekend for two nights. Asked for away from traffic and elevator and ice machine. We arrived from a very early flight. They had our room cleaned and ready by 11:00 am. We were put on the 4th floor on the backside. It was so quiet even the refrigerator did not wake me up. My husband had the complimentary breakfast and it was more than continental. He had bacon, sausage, eggs, toast, fruit muffins.... They even had gravy. Nice variety. This one is located minutes from a good Mexican restaurant called Maya. Good service and good food there. There is huge farmers market close by with food trucks and they sell all kinds of things from jellies to veggies, fruit, chocolates, jewelry. It is a permanent structure so they are there more than one day a week.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear AnnTWibb; Thank you so much for the glowing review, I am glad you were accommodated so nicely by our staff. Our breakfast staff take pride in offering fresh fruit and a large variety of fare, on some days we have bacon wrapped baked apples ( a personal favorite of mine). I am glad you were able to take in some of the local attractions like the farmers market. There is a game preserve nearby that you may be interested in on your next visit. It is a pleasure to serve you and we look forward to seeing you again, soon.

This Best Western is an amazing value for the money. The hotel is clean, rooms are spacious, breakfast is FABULOUS and the location is super convenient to I-5. And yet, the hotel is so well built that I didn't hear the freeway at all! If you have any reason to be in the Olympia area, this is a great option for you.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Thank you Jody L for the beautiful review. We appreciate hearing from our visitors. I am glad you mentioned our FABULOUS breakfast, we try hard to provide the freshest fruit and have a wide assortment of healthy foods along with the normal fare. We look forward to seeing you again in the future. Thanks again for the wonderful review.

Caring and concerned staff and very accomodating. Pleasant atmosphere and accessible to the highway with easy on and off. I would definately used this property again and suggest it to friends and family.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear Kphook; Thank you for your review, I am glad you are pleased the Best Western Plus Lacey Inn and Suites. We strive to give our guests the very best experience, friendly and caring service. We look forward to seeing you again in the near future.

The lady at front desk MICHELLE was great. Went out of her way to make sure I had the right room and that everything was in good order. In fact she even made fresh cookies. WOW great service Someone should give that girl a raise.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Thank you so much for your review, I am glad you were taken care of so well. You were in good hands with Michelle, I know she makes sure all of our guests are treated as her family. We look forward to seeing you again in the future.

I have been staying at this great Hotel every time come to Lacey for the last year or so the rooms are super clean and comfortable, the breakfast with lots of choices and the staff here wow very nice and professional. the lady at the service desk Michelle always makes me feel welcome and love her fresh baked cookies. is people like Michelle that keeps me coming back because her way of making people feel welcome and right at home. thank you Michelle for all you do Jorge Lopez

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear Jorge Lopez; Thank you very much for your review, I have passed along your comments to Michelle. I am glad your welcomed so graciously and you enjoy our facilities so much. We look forward to serving you in the future. Randy

Stayed here for the first time for a business event. Room was ready ahead of schedule, check-in was quick, staff was friendly. Room was large clean and comfortable. Convenient to freeway and shopping. Use the pool and the spa to relax. Probably the best breakfast I have had at a Best Western.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Thank you so much for your review. I am glad we were able to check you in ahead of schedule and you found the room to be clean and comfortable. I will let the breakfast staff know how much you enjoyed your breakfast. We look forward to serving you in the future. Sincerely; Randy

Nice room and bed, clean. Lots of stores and places to eat around the area. Quiet, pet friendly location by a huge dog park. Staff was nice and helpful. Great breakfast facility and items. Will stop here again.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Thank you so much for your review, I am glad you were able to explore the local area Parks, Restaurants and Stores. There is so much to see and do in this area. Our staff is well informed of local events as well. We look forward to seeing you again soon.

Well everyone likes a deal so on a recent trip into Washington I decided to use 10,000 points Best Western had a promotion going this month. I had never stayed here but I was very impressed. Their staff was super nice, The property is clean, comfortable and safe. They have a great pool and hot tub and they have a wonderful facility guy who I am sorry his name slips me, but he has been at the property 14 years and he made sure that the pool and hot tub were running really well, he obviously takes pride in his work and he really cared about our stay and how our trip was going. Really nice person. We would highly recommend this hotel to anyone we know. Give it a try if you are in Olympia. Very handy location near many places to eat, shop and or bars and casinos if that is your thing.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear JeffD915; Thank you very much for your fantastic review. So happy you were impressed by the staff and facilities. We work very hard at making Best Western Lacey the best place to stay in the area. We look forward to your next visit. Sincerely, RN

This is a very nice Best Western....nothing fancy, but very clean, modern, comfortable. The breakfast is on the plus side. We travel regularly to or through Olympia and we will use this BW in the future.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear Marcella D; Thank you the beautiful review, very glad you enjoyed our expanded breakfast. We look forward to serving you on your next visit to Olympia/Lacey area. Sincerely; RN

This is a nice hotel in a great location for visitors to Olympia or the Ft.Lewis/McChord base, right on I5, and although my room was facing the street, I could barely hear traffic- even when I opened the window- highly recommended.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear 62annn; Thank you for "highly recommending" us. There is no higher praise we could attain than to have our guests telling the world about our facility. We look forward to serving you in the future. Sincerely; RN

My husband and I stayed at the Best Western Plus Lacey Inn & Suites and I thought it lived up to its reviews. It's clean, well maintained and provided a very good breakfast. Efforts were made to update the showers, counters and linens. The attendees who provided the breakfast were busy wiping down chairs and counters while waiting for customers which I thought was impressive. My only concern was for the poor lady who greeted us at the reception desk had noticeably bad teeth with obvious anterior decay and moderate buildup and gum disease. I would really advocate for these customers service workers, some kind of dental care so these employees who greet the hotel customers everyday can smile and feel confident about their teeth. This is so important!

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear tennismeACE; Thank you for your review of our staff and facilities, we really appreciate the comments and strive to provide the very best in service and amenities. We strive in providing the best in service and care to our guests. We also are looking into providing our staff with better care as we realize our employees make us successful. Thank you, RN

There isn't a bad room in this place. Our room was probably in the worst place possible when you think of hotel stays. directly across from the elevator, above the venting machine area, and right next to the front desk. We were not sure how great our sleep would be at check in. It was fantastic, we couldn't hear any of it, I was amazed. This is probably one of my all time favorite Best Western properties.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear 929rebekahp; Thank you for the review. I really appreciate you have rated us as one of your all time favorite Best Western Properties. What an honor it is to achieve such a high rating. Thank you, RN

We are never disappointed when staying at this hotel. It costs a little more than other hotels in the area, but the staff is always friendly, everything is always clean, and the breakfast is excellent.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear Linda T; We are so happy you choose to stay with us. Love to hear you find us clean and friendly. We hope to be your place to stay while visiting Lacey for many years in the future. Sincerely; RN

$20 pet deposit NOT REFUNDABLE as BringFido app states, manager did not care to honor the stated information. Randy the manager was quite short with me, after seeing what the app stated he did not make any compromises like many other hotels have. He told me to call and complain to BringFido. Many hotels we've stayed at will honor this app information and treat you as valued customers, not at this BW.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Greetings Mel263; I apologize the bringfido app had misinformation. Until you brought it to my attention I had never heard of this app. I am in the process of investigating how to update their information so is will be accurate for those who may want to use them in the future. Thank you; RN

Great hotel, friendly staff, very clean inside and out. The express checkout was really good option. Stayed over for only a night for a family reunion, but would definitely stay there again when needed.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Greetings Karla R; Thank you so much for your comment "Great place to stay" I am glad you enjoyed the time here. We look forward to serving you in the future. Thanks again, RN

One thing I dread when traveling is getting sick and both my husband and I did during our visit to the area to see family. The staff could not have been more kind. Neither one of us could eat so they found Peppermint tea for us and peppermints and kept the water bottles coming. When we realized we could not fly out the day scheduled we called the front desk and they were very accommodating in allowing us to stay put for one more night. That aside, our room was large (thank God we had 2 queen beds this time!!), very clean and comfy, flat screen tv, coffee maker, mini-fridge, microwave. Conveniently located for us with family only a few minutes away. I highly recommend this Best Western Plus and kudos to their kind and caring employees.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear CMC_03; Thank you so much for your review. So sorry you were sick, I know how difficult it can be away from home. I am glad we were able to make your stay a little more comfortable for you and your husband. I hope you return and experience us under better circumstances. Sincerely; RN

Visited family. Hotel was close to main street, we were able to walk to places to eat. Hotel clean, breakfast outstanding, for hotel breakfasts. Had fresh fruit, yogurt, apples, and of course, the waffle machine!

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear Claire M: I hope you had a great visit with your family. I am glad you were able to walk to the nearby stores and eateries. Thank you for mentioning our expanded breakfast, I believe we are second to none in providing fresh fruit and a variety of choices including those wonderful waffles. Sincerely; RN

Stayed here as close to Cabelas for a little shopping. Very clean newer hotel. Room and bed were cozy. Great coffee in room. Breakfast was wonderful and included many items including strawberries and watermelon . All staff friendly and accomodating. Pool and hot tub were small but served their purpose. Walking distance to Costco and quick walk to Hawks Prairie Casino and Restaurant. We loved the restaurant and we received 15% off from staying at the hotel. Loved it and kid friendly but with full bar...bonus! Stay here! You can't go wrong!

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear lovegreatservice: Thank you for the rave review. We appreciate hearing from our friends. I am glad you were able to experience our expanded breakfast. We take pride in providing fresh fruit and a wide variety of other breakfast items like waffles and spinach omelets. I hope your shopping was a complete success, can't go wrong with Cabela's and Costco. Happy holidays. RN

Have stayed here a lot over the last few months. Very good staff and friendly. Breakfast is way above other places. Would recommend to family and friends. Close to places to eat and Costco is across the street. At the time of this review nothing negative to say. A plus is I have never seen a bus for a team or anything here. So have never had to worry about loud people and getting a good nights rest.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear justink59: Thank you for your review, we are glad to serve you. I appreciate the mention of our breakfast. We strive to provide a good variety of fresh fruit, cereals, and breads. We look forward to providing you with a nice quiet nights rest in the future. Sincerely; RN

I always stay at a Best Western. Their facilities including an indoor pool are always clean. Their Showers, TVs, Coffee Makers, Etc. always work. I like that I know what to expect in the way of their rooms, breakfasts, and staff. I use Best Western for both business and family travel.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear Tiffany J; Thank you for your review of the Best Western Plus in Lacey, WA, and thank you for being such a loyal guest. We appreciate our friends visit. We look forward to your return. Sincerely; RN

A new hotel. The room was larger than most of the hotels we have stayed in. There were two sinks in the room, one in the bathroom, and a second near the refrigerator & microwave. An excellent place to stay with large clean rooms, friendly helpful staff. Just off Interstate Hwy 5, so it is handy place for the highway traveler. We plan to stay again on our return trip to SeaTak Airport.

The overall expereince was outstanding. The team was very attentive to every guest and they took the time to engage guest. I truly enjoyed the stay. The front desk clerk was awesome. You could tell he was passionate about his job. The rooms were very clean. They do have pet rooms and I specifically did not want a room where a pet stayed.

Everyone great, it's my get away place, something in the breakfast area for everybody pool and hot tub very nice and clean rooms are very comfortable i love the wall mounted shampoo and conditioner and the evening cookies are a nice treat

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear 407claraa; It is so good to hear that we are your "get away place", and you enjoy our facilities as well as our deluxe hot breakfast and fresh baked cookies. It is our honor to serve you and we look forward to seeing you in the future. Sincerely, RN

A great stopover for the night. Convenient location with I-5 access. Free breakfast. Extremely clean property with a helpful staff. Washer and dryer on site. Good location for close restaurants. Rates were extremely reasonable.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear MarineAir10; Thank you for choosing Best Western Plus in Lacey for your stay. I am glad you found us to be a "Great night's stay." We strive to give you the best value for your hard earned dollar. Clean, comfortable rooms, a fantastic breakfast and a helpful and professional staff. We look forward to serving you in the future. Sincerely; RN

THis hotel is convenient for us upon our trips to places north, and visits to family in the Olympia area as well. The owners and management take care of the property and hire staff that is customer oriented. The guest room furnishings are in good order and comfortable beds as well. We look forward to another visit here before the end of Nov and yet another visit in Dec 2017.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Thank you sandyzs2016; We're so happy you had another good nights sleep at the Best Western Plus Inn and Suites in Lacey. We enjoy serving our guests and providing everyone with exceptional service. We look forward to your next visit. Sincerely, RN

Our room was fine and it's a clean place. When I asked at checkin about my inlaws room they lied to me about it saying that they had them right next to us when in fact they didn't even have their reservations.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear Karen C; I do not know what happened with the reservations, I have looked into the matter and have no answers. Please accept my apologies, I assure you this not the norm. Sincerely; RN

I usually stay in Best Westerns because of the rewards program. This one stands out. Its new, very clean, great employees and I really like the fruit selection for breakfast. I will try to stay here as often as I can when I'm in the greater Seattle are for business.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear W6781GF; Thank you so much for being such a loyal guest of Best Western Plus in Lacey. I am glad you enjoy our expanded breakfast, with our fresh cut fruit and build your own waffles. Our employees look forward to serving you in the future, hope to see you soon. Sincerely; RN

Highly recommend this hotel if staying in the Lacy or Olympia area. Staff are friendly and helpful, rooms are clean, good free breakfast and good selection of local restaurants nearby. Hotel also has computers for your use to access the internet.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear jameswS6669UV; Thank you for the wonderful review of our facilities and staff. We strive to make your stay as carefree and enjoyable as possible. We look forward to serving you in the future. Sincerely, RN

The location and access to this hotel was great for an overnight stay. The staff were excellent, bed was comfortable, breakfast good, and Lacey was a nice little place. We enjoyed dinner at a Thai restaurant a short walk from the hotel.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear Love2bike62; Thank you so much for your review of Best Western Plus in Lacey, WA. We love to hear we "Exceeded Expectations". There is so much more than being convenient to the freeway, we strive to exceed in hospitality, I'm glad our service reflects that. We look forward to seeing you again in the near future. Sincerely; RN

Had a wonderful stay. Staff was friendly and accomadating. One thing I will point out. Is that the hotel states it is "pet friendly", it is ONLY dog friendly. I had a cat and called to make sure I could get a pet friendly room. Upon check in (I made arrangements for my cat to stay elsewhere) is when I found out that they only allow dogs.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear debrapH4608EL; Thank you for the wonderful review. I apologize for the miscommunication on what pets we allow. Thank you for choosing Best Western Plus in Lacey for your accommodation needs. and I do hope you will visit us again, soon. Sincerely, RN

Everything was great. They let us check in early at 12:00 instead of 3:00. Room was nice and clean. Tv has lots of channels. Breakfast was good from oatmeal to waffles to omelettes. Very convenient to highway. Would stay at this hotel again.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear 50JoeM50; I am glad you chose to stay with us, and we could accommodate the early check in. Thank you for the beautiful review, especially on the expanded hot breakfast, we are glad you enjoyed it. We look forward to serving you in the future. Sincerely; RN

I came in late, and the staff were energized, friendly, and ready to check me in. The moment I stepped into the room I felt comfortable. The room was fresh smelling, clean, and super quiet, which is what I needed for an all day meeting I had to prep for the next day, thank you.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear 262cindyw; Thank you, it is our pleasure to serve our guests and make every experience a great one. I am glad we were able to help you prepare for your all day meeting and trust all went well. We look forward to serving you in the future when you visit Lacey again. Sincerely; RN

This was the cleanest,friendliest,nicest motel I have stayed with in a long time. The breakfast was more than fantastic. Even the thought that went into the presentation of the breakfast items was 5 star plus. Everything was top of the line and will be staying there again

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear Linda G; Thank you for the great review on the breakfast and us being the cleanest, nicest hotel you've stayed with in a long time. I do not understand the 1 rating. I hope to see you again and be even better. Sincerely; RN

We stayed here the night before a charity bike ride. The front desk was kind enough to give us a ground floor room right by the exit so we could easily bring in our bikes. Clean room, comfortable beds. The front desk let my husband into the breakfast room early so he could load up before his 100 miler. The breakfast was one of the best buffets I've seen. The fresh fruit (my favorite part of a buffet) was wonderful. Two kinds of RIPE melon, pineapple, strawberries, bananas, apples, oranges and grapes. Applesauce, yogurt, hard boiled eggs, two kinds of sausage, veggie omelets, waffles, biscuits and gravy, oatmeal and cereal and pastries. Outstanding. Nice if small pool and spa. Room was on the small side, but even with two bikes it was okay. And fast free wifi. I'd return.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear orygunal; Thank you for the wonderful review of Best Western Plus in Lacey, WA. I'm glad we were able to accommodate your husband before his 100 mile ride. I'm very glad you were impressed with our fresh hot breakfast. We buy our fresh fruit daily and our award winning kitchen staff cook those spinach omelets as you eat. I hope to see you and your husband back soon. We look forward to serving you in the future. Sincerely; RN

We visited Seattle and wanted to visit a relative in Lacey so we decided to stay in Lacey instead of driving back to Seattle - found Best Western in Lacey - very affordable, clean, friendly staff, clean room, quiet and very comfortable - the continental breakfast was really good too! Thank you Lacey - we'll be back!

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear Guille I; Very glad you came to visit and found the Best Western Plus in Lacey. It is a pleasure to hear from our guests and to know what your experience was like. I'm glad you enjoyed the continental breakfast with our fresh fruit and homemade omelets not to mention the fresh waffles. We hope to see you again, in the near future. Thank you for discovering us. Sincerely; RN

From the time I walked through the front door of the hotel, we were treated as a VIP. The staff and presentation of the hotel (aesthetically pleasing) is truly among the best! I cannot recommend this hotel enough.

This place was really sweet! I have some great sex with my girl there. I will go again! Also the people there were really nice but for this grumpy lady at reception. I also like the ubication of the place, you can get there really quick from every speed way in the city.

Rooms are spacious and quiet. Staff makes you feel at home and not rushed during check-in. We normally eat breakfast but did not this time; food looked good when I walked through for some water. Business office for guests was quiet and easy to use. This is an easy on/off to the freeway location.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear lyndaw945; Thank you for the review of your recent stay. We are glad you were pleased with our spacious and quiet rooms. Too bad you did not eat breakfast. We have fresh made spinach omelets, fresh cut fruit and build your own waffles. We look forward to serving you on your next visit and hope you try our breakfast when you return. Sincerely; RN

We have been coming to the BW in at least twice a year since it opened and will continue for many more years,we will because of front desk staff remain loyal to Lacey BW. The also do an excellent presentation of the breakfast.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear CANCUNLOU; Thank you for being such a loyal guest of Best Western Plus Lacey, and for the beautiful review. It is so nice to have our friends return again and again. We look forward to seeing you when you return. Sincerely; RN

We were going to stay in Olympia but decided to stay in Lacey instead. Check in was quick. We did not see much of the area to know what was there. We ate dinner at the casino next door. It was decent food for the cheap price. Would not hesitate to stay here again if I was in the area. Only complaint was a lack of choice for zero calorie drinks in vending machine. My husband is a diabetic and cannot have the sugary drinks.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear ColeenRN; Thank you for the wonderful review. I will pass your comments regarding zero calorie drinks to PEPSI, they are the vending company we use. I hope you will visit us again. It is a pleasure serving you. Sincerely; RN

Check in was awkward because the girl at the desk didn't want to show us the room first(which you should always do by the way! You never know what you're really going to get until you see it! Nice lobbies don't always equal nice rooms.) and actually grumbled about it out loud but after getting her past that things went smoothly. The rest of the staff was excellent. Pros: Clean spacious rooms with no "hotel room" smell at all. The breakfast was great with a fresh fruit buffet and little omelets and sausages and the like. A very clean and organized buffet. 12pm check out! Cons: The hair conditioner dispenser in the shower was frustratingly slow to dispense it's contents. I appreciate the concept but the dispenser needs work. Bring your own and you'll be happy. The pool room was also small and contains the hot tub as well making for a very humid and chlorine'y environment. Add a couple shrieking kids and you'll want to hang out somewhere else. If you don't care too much about the pool like I didn't you'll have a great stay. A tip: If you're hungry take your room key card with you to the little casino in the parking lot next door you'll get 15% off your bill. We only discovered this by accident. They also have a large selection of local beers on tap and are generous with the samples so you can pick the ones you like. The chicken parmasean was really nice.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear Grahame M; Thank you for the review of our hotel, I apologize for the rough start with seeing the room first. I will do some more training. I'm glad you enjoyed the breakfast, our lady's do an awesome job. I hope you visit us again in the future. Sincerely; RN

This is one of the finest BW properties we have found in our 15+years of staying with BW in all parts of the country. It is convenient to both Mt. Ranier N.P. and the south Puget Sound. A large Safeway and numerous restaurants are nearby. EZ access to I-5 at Exit 111.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear Robert U; Thank you for rating us "an Exceptionally Fine Property" we work very hard to make sure we remain the best in the area. It sounds like you enjoyed the beauty that is Puget Sound, from the mountains to the sound we are easy striking distance to both. I hope you visit us again. We look forward to serving you. Sincerely; RN

smaller chains don't get the recognition they deserve, this one is tip top! the staff here day or night was awesome!!!! I intentionally didn't bring tooth paste and a razor. and they had that for me. breakfast was good, I filled up my thermistor with coffee so that I would have some during the morning

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear kesemalef; Thank you so much for the wonderful review. I am glad you were impressed with our hospitality in providing a razor and tooth paste as well as filling your thermos for the day. I hope you return in the near future, we enjoy serving you. Sincerely; RN

Our house caught fire. I knew we'd be in a hotel for a month so I chose the Best Western because of their rewards program. The General Manager, Randy was very helpful. The staff, especially Danielle, Sue and Greg were extremely friendly. It was very clean! And the cleaning staff was very kind as well. The breakfast is all you want. Real fruits and proteins included. Kids loved it! It's walking to distance to Costco, Home depot and many restaurants. (Some which will give you a discount if you show them your hotel key card) I couldn't be happier with this place. There's no comparison. Many Seattle hotels are twice as expensive and half as nice. I highly recommend this hotel to you.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear T4928XYpeterd; Thank you so much for the glowing review. So sorry about the house, glad we were able to serve you while things get put back to normal for you and your family. We look forward to serving you in the future. (under different circumstances, I hope.) Sincerely, RN

This hotel was very nice. My ONLY complaint was the shower. It didn't seem to have much pressure and it didn't get really really hot. Still giving the hotel five stars. The breakfast buffet was amazing. The two ladies working in there do not stop! They are constantly refilling everything as needed and go above and beyond. I wish they had a more kid friendly pool.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear appleorange22; Thank you for the five star review, and thank you for letting us know about the water pressure. We are looking into the water issue. Glad you liked the amazing breakfast. The staff in the breakfast room really appreciate the recognition. Thank you again for the wonderful review, we look forward to your next visit. Sincerely; RN

Friendly, clean, and well service hotel. Would recommend to anyone . Great internet for teenagers. Good free breakfast. Nice pool with hot tub.Staff very friendly and helpful. A quality family hotel near many family restaurants.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear P4054GAbarryw; Thank you for reviewing our hotel. I am glad you were able to make use of all our facilities like the free internet, pool, hot tub and our award winning breakfast. We look forward to your next visit. Sincerely, RN

great place to sleep, and relax when visiting the family. breakfast is wonderful. further, the pool is great and is a great diversion for the grandchildren. the cost is very reasonable for what you get. the candy dish on the front counter is a hit.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear F5227Zlarryl; Thank you so much for choosing the Best Western Plus in Lacey for your stay. I am glad you were able to relax while visiting your family and your grandkids made use of the pool. It is a pleasure hearing from our friends. We look forward to your next visit. Sincerely; RN

Usually don't stay at Best Western but this hotel was recommended by a friend. Got the AAA rate. The hotel was very clean and the staff very friendly. We travel to Lacey quite often and this will be where we stay from now on.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear kevilE2121XB; Thank you for the testimonial, I'm glad your friend recommended us to you. It is a joy to see people, who usually don't stay with Best Western, experience the changes Best Western has made to improve the brand. Welcome to Best Western Plus Lacey, we look forward to your next visit. Sincerely; RN

We love to stay at the Lacy best Western plus hotel when we travel to Washington State. It feels like home. the rooms are so clean and nicely updated & the grounds are so pretty with beautiful flowers. We love the breakfast and the entire staff is outstanding.

The hotel is pretty new, so it's very clean and attractively decorated. Staff were very helpful. The pool was small but indoors, clean, and extra towels are provided poolside. Breakfast was great. Somewhat spendy, but I would stay here again.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear H S: Thank you for reviewing our hotel. We have been here for 6 years and are glad you found us very clean and friendly. We look forward to serving you in the future. Sincerely; RN

This hotel has very friendly and efficient staff. The breakfast has lots of selections and a variety of fresh fruits. The all night clerk keeps coffee hot even at 2 am for us insomniacs and is quite articulate. The night clerk clerk (7 pm) makes sure clean catered food does not go to waste. The check in clerks are welcoming and friendly. No frowns in this hotel. The computers in the business center have fast internet.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Greetings johnfreeburgwaja; Thank you for telling everyone about your stay with Best Western Plus Lacey Inn and Suites. Glad were welcomed with friendly smiles when you arrived. You also mentioned our vast selection of fresh fruit in our breakfast area, we order them daily. We hope to serve you in the near future. Sincerely; RN

THE HOTEL IS NEAR THE HIGHWAY AND EASY TO ACCESS. Lots of parking. The room was large and comfortable and the bed was excellent. The breakfast selection was very good and the waffles and sausage were excellent. Friendly and helpful staff.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear David U; Thank you very much for posting a review of our hotel. I'm glad you enjoyed the expanded hot breakfast we provide, with the make your own waffles, fresh fruit and homemade omelets and pan fried potatoes. We hope to see you again. Sincerely; RN

I'm a bit of a hotel snob and after spending the night in a different hotel with half the quality and a price that was half again as much, I walked into the Best Western Plus in Lacey and it was like angels singing. This hotel has amenities on par with many 4-star hotels I have stayed in at twice or even three times the price. I will be coming back here on a regular basis.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear TSHunter: Thank you for your review, I don't think we have ever been described as being like angels singing, but I like it. We strive to be the very best in the area and we are pleased when our efforts are noticed. We look forward to serving you in the future, glad you plan on coming on a regular basis. Sincerely; RN

This is my first time staying at the Best Western Plus and I have to say that I was not disappointed at all. I was very happy about my spacious room accommodations and having a microwave in the room was a plus. Although I had a short stay at this hotel, it was worth the money spent for comfort. Hands down my favorite thing about this hotel was the awesome breakfast. Breakfast was very tasty and wholeheartedly appreciated.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Greetings sheenam429; Thank you very much for your glowing review. It is a pleasure to see you enjoyed your spacious accommodations as well as our expanded hot breakfast. We look forward to serving you in the future, as I am sure your first time will not be your last. Sincerely; RN

Nice place to stay at an affordable price. Location is close to several stores and shopping centers. I would definitely recommend this hotel to a friend or colleague. The casino next door has really awesome food. Please try it out during your stay.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear R8814QBchrisa; Thank you for choosing to stay at the Best Western Plus Lacey Inn and Suites. And thank you for your review of your stay. I'm glad you were able to visit the casino next door. I don't know if you were told, if you show your room key they will give a 15% discount on all food items. Something to keep in mind on your next stay. Hope to see you again soon, RN

My family members use this hotel as a home base when visiting parents and grandparents several times a year and have found it to be a great place to feel comfortable and welcomed by everybody that works on staff there.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear 169cherief; Thank you for your review, I am so happy to hear your family uses our hotel as a home base. It is a pleasure to see our loyal friends returning time after time. It is a honor to serve you. We look forward to your next visit. Sincerely, RN

I would definitely stay here again! Hotel very clean, staff was friendly. Continental Breakfast was great. Close to shopping and restaurants. No complaints, no issues. Overall a great hotel to stay in and it's pet friendly.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear 1herminiap; Thank you for writing a review for the Best Western Plus Lacey Inn and Suites. I am genuinely glad you enjoyed your stay with us. We strive to ensure your stay is the best it can be, from our clean, comfortable rooms to our expanded continental breakfast. We look forward to your next visit. Sincerely; RN

We are Best Western people and, due to the reviews on Trip Advisor, we drove right by the Olympia BW in order to stay at this one. And wow, were we glad! This hotel hits the top of the BW charts! Friendly and helpful staff, they are well-trained with their customer service. We rolled in a little early from a few days' camping, and they were kind enough to arrange a room for us as soon as it was available. We got in, unloaded a few things, and had a long, lovely afternoon nap in the quiet room. The hotel itself is newer, and the pool and hot tub were clean and enjoyable. We walked to a restaurant for dinner, and thoroughly enjoyed the large selection of breakfast food in the morning. The food was healthier than any we'd ever seen at a BW - they had lots of fresh fruit, and even had gluten-free bread for me when I requested it. So well done, and keep up the great work.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear JennyGrassValley; Thank you for your glowing review of the Best Western Plus in Lacey. I am glad we were able to accommodate an early check-in after your camping trip. We strive to provide the best customer service and hospitality possible. We look forward to your next visit. Sincerely; RN

Great location if you want a casino and some shopping. The room was large, clean and comfortable w/ refrigerator, coffee pot and microwave. The a/c worked great. Breakfast offerings included omelette, potatoes, 2 types of sausage, mini donuts, cereal, yogurt and more.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear nomad5253; Thank you for choosing to stay with us at the Best Western Plus in Lacey, WA. I am very glad you enjoyed our expanded hot breakfast and were able visit the casino and local shops. We hope to see you again, soon. Sincerely; RN

This BW is by far, the most accommodating, clean, aesthetically pleasing and professionally staffed hotel EVER. I've visited many 5 star establishments, and this BW out did all of them. Sue was a special delight, ensuring I was taken care of in the most hospitable way. She went well above and beyond. Thank you, Sue!! The breakfast was awesome. Hot and plentiful. I couldn't have asked for a better stay. Great job, BW Team!!

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear sharonwM994VL; Wow, thank you so much for the kudos, I am very glad Sue was a special delight during your stay. She take pride in serving our guests in the best possible manner and treating everyone as her special friends. We look forward to seeing you again, very soon. Sincerely; Rn

We stayed here last week, and Sue the lady on the desk that evening was probably the most genial and down to earth person I have come across in my 40 years of travel. She was friendly, personable, and made our stay just great! She upgraded us to a King Suite as we are Platinum members and a suite was available, and gave us information on where to go for dinner. She needs to be recognized for how she represents the Lacey Inn and Suites. Great job!

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear vancouverislandboy; Thank you for reviewing your stay with us and for mentioning Sue. Sue is excellent example of the " Hospitality" we want to share with all our guests. She is a leader with our Guest Services staff and we are very proud to have her. I am glad she made such an impression on your visit with us. We look forward to your return. Sincerely; RN

As a Diamond Select member, the BW brand is almost a second home. Over the last 2 years, my personal opinion is that the quality of BW lodging in relationship to the ridiculous price point that these middle tier properties have escalated to now requires checking all comparatives for other brands that are trying to be more competitive. This property in Lacey is the exception by far. The first impression upon checking in and then going to your room via the elevator and hallways is that you are in a Hilton style property. I would highly commend the owner and the maintenance staff in keeping it spotless. In most properties of the BW level, you look at the paint and carpet everyday on your way to and from where you are going and in most cases its dirty, dull, dinged and damaged, which somehow doesn't make you look forward to "going home" every time you return. When you can ride the elevator with one of the very personable staff and wash them wipe down the inside of the elevator door so that it is shiny and fingerprint free, you know that your best interests are being looked after because they actually care about the one chance that all of us get to make a good first imression. In my travels, I have found only two properties that are worthy of the so called "Plus", and this one should be the example that all others follow if they want to earn that designation instead of just paying for it. Hands down the best quality of breakfast items that neither look nor taste like the usual mass prepared whatever it is you think you might be eating that the other BW properties usually try leave out at the lowest possible price point cost to them. The owner appears to be Canadian according to the elevator permit. Maybe that is the entire difference. Regardless, the stay was well worth the value received and I woud enjoy knowing where the other properties are that are owned by this same hotelier who must be very proud to share the ability he has to provide this level of service and comfort as he invites others to share "his home".

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear Kemp M; Thank you for being a loyal member of Best Western, and thank you for the beautiful review of your stay with us. As you noted, we are a property that knows the importance of bring "hospitality" back into our industry. We are aware our guests have a myriad of choices and we are striving to be the first choice. Our spinach omelets are fresh made each morning and our fruit selections are fresh daily. We are honored by our guest considering this their home away from home. We look forward to serving you in the near future. Sincerely; RN

We were in Lacy for a softball tournament and our team stayed at this hotel. It was hands-down the best experience we've had with a Best Western. The rooms were comfortable and roomy, the staff super friendly, and the breakfast was amazing. This hotel changed my opinion of Best Western and I would definitely stay here again. It was also a great bargain.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear S6324AAelizabethc; Thank you so much for the wonderful review of your stay. I am glad we have changed your opinion of Best Westerns, we strive to provide a clean, comfortable room at a reasonable price. I hope the softball tournament went well, certainly great weather during your stay. We look forward to seeing you again soon. Sincerely; RN

My wife and I stayed hear one night last weekend. We had been traveling all day and were ready for a good rest. Sue at the front desk was very busy juggling customers, but she did a great job keeping her cool and attending to every one in a timely, professional manner. She is a great person to have at the front of your house. The room was very clean and quiet. They offer free Wifi and Complementary breakfast. The bed was quite comfortable as well.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear Gravy64; Thank you so much for the wonderful review. I am glad you were greeted and attended to by Sue, she is one of the best at making sure we exceed the norm in customer service and ensuring you get a clean comfortable room with all the information regarding our expanded continental breakfast and other amenities. We look forward to serving you on your next visit to Lacey. Sincerely; RN

We where treated as a guest should be. All the hotels in the area where apparently full, the phone rang 5 times while checking us in, however the gal answered each time while helping me and was extremely polite to each person. We had stayed the prior weekend at different place and where treated as if we should of not been there. What a difference! Staying at the Best Western has given me faith with hotels once. again.. Must say and the cost was 50% less.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear Bonnie L; Thank you for the beautiful review. I am very excited you were treated with hospitality. We strive to make sure each and every guest knows they are special to us. We enjoy serving and providing clean, comfortable rooms and a continental breakfast that is second to none. I am glad you enjoyed your stay, and we look forward to seeing you again soon. Sincerely; RN

I've stayed in this hotel (the exact same room) 2 years in a row for 4 day stays. Last year was ok, this year was awful. After getting woken up at 7:30 by new hotel signs being pounded into the wall behind our headboard we got promised a rate discount on our "stay". This discount only got applied to 1 out of the 4 night stay. The pool room was so toxic smelling that our kids only got to swim one time and ended up not feeling well after. I also got yelled at for having the pool room door propped open to get some fresh air. Same boring breakfast all 4 days in a row. Fridge seal did not work well and did not get fixed while we were there. Express checkout email did not get sent correctly because they copied the email incorrectly from my BW account. When I called to ask about these things after getting home I was straight up called a liar and the manager would not talk to me directly. I do NOT recommend this hotel due to the amount of problems and several rude office employees that made my trip a bad memory.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear 519shaylam; Thank you for your review, I apologize for the sign company beginning so early, and the awful overall experience you had during your stay with us. This is not the norm. I hope you will return in the future to see the changes we have made to ensure your experience is not repeated. Sincerely; RN

This hotel was great. very clean and friendly staff. would stay again. We stayed here for 8 nights and felt very comfortable. the breakfast was good as was the price for our stay. The room was very clean and the bed was very comfortable. we even had a view of Mt. Rainer. Highly recommend this hotel.

BW Plus Lacey M... M, Public Relations Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear J2322ANlaurag; Thank you for staying with Best Western Plus in Lacey, WA., and thank you for the glowing review. I am glad we provided you with a clean, comfortable stay, and a beautiful view of Mt. Rainier. We look forward to serving you in the future. Sincerely; RN

Excellent. Breakfast comprehension. Couldn't have been better. Good service. Lovely pool and hot tub. clean. Friendly staff, good facilities. Room clean, bed very comfortable. View of Mount Ranier from our window. Good parking facilities.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear rosemaryb274: Thank you for staying with us and giving us such a nice review. Weather could not have been better to see Mt. Rainier. I am glad you found our rooms clean and comfortable and our staff friendly and helpful. We look forward to your next visit, hopefully the weather will be equally fantastic to see the surrounding area. Sincerely; RN

Clean, affordable, great pool and hot tub. Good breakfast, easy to find Loved my weekend there. Had a King Suite with sofa and partition to the bed. So classy. Comfortable as heck bed and nice furnishings in room. Restaurant/casino right next door. Great bloody Mary and French dip :)

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear DarraghaFoster; So happy you stayed with us. The King Suite with Sofa is a very good choice, I am glad you found it clean and comfortable. I hope you will visit us again soon. Sincerely, RN

Review bill at check in, ensure that you get what they said during reservations. Great breakfast, rooms are great too. Oh and the staff are very nice. no bah bah bah all business here, pool good, fitness room good, TV was messed up right after turning it on, it would work it out.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear Delwin W; I am truly sorry you were a little disappointed. We strive to ensure each and every guest is given service above and beyond their expectations. I do hope you will return so we can show you our very best. Sincerely; RN

This is an amazing property. Clean. Friendly. Professional. Breakfast is great. All BWplus should offer this breakfast. Close to Walmart and interstate. Short drive to restaurants. Close to air force base.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear NewyorkUpstate; I am glad you found us to be an amazing property. We pride ourselves in having a breakfast fare that is second to none, with the variety of fresh fruit and the build your own waffles and breakfast sandwiches. I do hope we see you again, soon. Sincerely; RN

I came on vacation to visit a friend and had a wonderful time. The Best Western in Lacey is such a nice hotel, with a very nice staff. While I only stayed 2 days, I had a great time. I plan on returning to Lacey and will stay here again.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear nancygX737ZL; Thank you for making us a part of your vacation. I am glad you have a great time and plan to return. I hope you can stay longer next time, there is so much in the area to see and do. We look forward to seeing you again. Sincerely; RN

On our recent vacation to Seattle and Glacier National Park, we stay at BW in Redding, CA, Spokane, WA, and Shelby, MT, and without reservation, we all agreed that BW Plus at Lacey had the best breakfast and room.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear Zane J; Thank you so much for the nice review, and thank you for being such a loyal guest of Best Western. We take pride in providing a great variety of breakfast items. Most people enjoy our fresh cut fruit and build your own waffles. Thanks for voting us the best stay of your trip. We look forward to serving you on your next excursion. Sincerely; RN

Friendly and helpful staff to us who are mobility limited. They deserve a S T A R ! Front Desk Manager helped with luggage; Breakfast Room Attendant helped carry food to table; Maintenance Person assisted with luggage to car. Wonderful people.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear michaelk32KN; It was a pleasure serving you. Thank you for the review of your recent stay, I am glad we exemplify hospitality. We look forward to your next visit. Sincerely; RN

We were looking for a place to stay outside of Seattle and this worked out great. The check in was easy. The room was clean and comfortable. The breakfast was very good, the two ladies did a great job keeping everything in order and refilled. The fruit was great , oatmeal homemade , etc. I good variety of items. I would stay here again .

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear Chloeh114; Thank you the wonderful review, we are glad you consider us a great find. We pride ourselves on providing exceptional service from the moment you check in to the end of your stay. I do hope you will return soon Sincerely; RN

After traveling from the Port Angeles Ferry, it was very refreshing to find the BW+ in Lacey easy to find and very accommodating. I only wished that I'd brought my swim suit. There was an issue of some uncontrolled children there, but the front desk person took care of it as soon as we called.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear 621lanis; I am very happy we were a refreshing stop during your recent travels. Hospitality is our goal with each and every guest, by providing clean, comfortable rooms to a relaxing time at the pool. I am glad we addressed the issue at the pool area, I hope you will return soon (with your swim suit). We look forward to serving you in the near future. Sincerely, RN

I usually choose to stay at Hampton Inn but decided to try BW Plus for a better rate and was pleasantly surprised that we had a similarly pleasant experience for a much better rate!! All the amenities were comparable to Hampton Inns. Breakfast was great!!

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear DukeMcCoy; Thank you so much for the beautiful review. We pride ourselves on being the very best in hospitality. I am glad you were pleasantly surprised by your experience here. I do hope to see you again in the future, we look forward to serving you. Sincerely, RN

Lacey trip 2017,checked out some prospective fixes for problems potential .Evaluated custom fabrications. Met with potential providers, Hotell located between the two. Travel between both was very easy.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear Joyce H; I am glad we fit the bill on what you needed for your Lacey trip 2017. I hope all your problems were small ones. We look forward to serving you in the near future. Sincerely; RN

We had a comfortable stay while attending our twin grandsons' graduation. The hotel and staff are the best! Clean with highly professional staff, well stocked breakfast offerings, fresh cookies at 5:00 PM and apples and mints available at the reception desk. Highly recommend this BW to everyone!

We stay at this hotel about once a month or more. It is convenient to our travels to Olympia and areas north, ie, Seattle, Enumclaw, Everett, and more. Good service, clean rooms, great staff...and the cookies in the evening are also good. The breakfast service is much better than most of the hotels anywhere. We will stay here again.

Overall, this is a very good hotel in a convenient location. It is 10 minutes to JBLM and just down the street from good restaurants and basic shopping. The staff is friendly and there are work tables in the lobby for late night work sessions. The pool and fitness room are standard fare. The pool is indoors.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear LJSU; Thank you for your kind review, I am glad you were able to get out and experience some of our local restaurants and shopping opportunities, most within walking distance. Thank you for mentioning our work table in the lobby, we also have a business center with computers, printer and workspace in a separate closed in area near the front desk. I was our honor to serve you, and we look forward to your return. Sincerely; RN

New hotel and great rooms. Walk to restaurant and shops. Very well kept facilities, complimentary breakfast. Staff is very professional. Easy on off freeway. Located next to freeway but no noise in the room.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear TerryP837; Thank you so much for calling us a new hotel. We have been here for 6 years and are elated you found our facilities to be so fresh and well kept. I am also very pleased you were not disturbed by freeway noise, very often the proximity of the freeway is of concern to some travelers. Thank you for your review, I hope you will be back soon. Sincerely; RN

The hotel is clean and well maintained. The breakfast is a great benefit. If you are unaccustomed to community type soap and shampoo dispensers, bring your own. Their soap and shampoo is dispensed from hanging dispensers in the shower, so you do not get individual containers / bars on a daily basis.

We booked this hotel based on its proximity to food and the Courses at Hawks Prairie. Extremely pleased on both counts. Hotel room was very large, clean and the breakfast excellent. We did not get a chance to use the pool or hot tub, but those looked nice as well.

Family 2 room king bed was perfect for me and my granddaughters had separate room. Hot cookies when we got there.. Apples and coffee breakfast was more then better then any other hotel I have stayed at. Keep up the good Job will be back..Love the Pool and Hot tub.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear ceshom2: Thank you for sharing your experience with others. We take pride in our hospitality and service. I am glad you and your granddaughters enjoyed our expanded hot breakfast with fresh cut fruit and our fresh hot omelets. We are very happy you have found a home with us, we look forward to serving you and your family again in the future. Sincerely; RN

The hotel was clean and quiet. The free breakfast was far more extensive than in most other places, and the staff was friendly and attentive. A great value for those visiting the Olympia/Lacey/Tumwater area.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear stevenmO3205EP; Thank you so much for your wonderful review. I was glad to hear our rooms are clean and quiet, and our staff is friendly and attentive. We strive to bring hospitality into everything we do. You mentioned our free hot breakfast that is more extensive than most other places. We have fresh fruit brought in every day and our omelets are fresh made each morning. We take pride in offering the very best in quality, service and cleanliness. Again, thank you for your review, we look forward to serving you in the future. Sincerely; RN

I Stayed at this hotel last month and I have to say that it was very a pleasurable stay over. Greg the gentleman at the front desk was amazing. The check in process was very prompt and well done. He was very welcoming and had lots of smile which was very nice to encounter. The hotel is beautiful and clean and the breakfast is superb. Lots of selection and open. I would definitely stay at this hotel again. The service I received when I arrived is something I definitely want to experience again. It is beyond greatness and perfect.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear Julala08; Thank you for share your experience of your recent stay at the Best Western Plus in Lacey, WA. I am very pleased you were welcomed by one of our newest members of our team. Greg is amazing and we are very happy to have him. We pride ourselves for providing exceptional hospitality and service. We look forward to serving you again in the future. Sincerely; RN

We've made it a habit to stay here on our trips to see the family. Very nice hotel, large clean rooms, and comfy beds. The kids love the pool, and we all really enjoy the location's many options for shopping and food.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear Jim B; Thank you for your wonderful review. It's great to hear you make it a habit to stay hear when visiting the family. I'm glad the kids love the pool and everyone can enjoy the shopping and food in the area. There are numerous parks and recreation areas, like the Nisqually Wildlife Refuge and Tolmie State Park on Puget Sound, all within 5 miles of the hotel. Thank you for being our guest, we look forward to seeing you again in the future. Sincerely; RN

Great place to stay. Clean rooms, quiet and well serviced. Breakfast is hearty and varied selections. Newspaper at counter in the morning and cookies and coffee at night. Excellent service staff. I stay there once a month for business and would not stay anywhere else in the Lacey are.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear Julia H; Thank you so much for your review of the Best Western Plus in Lacey, and thank you for being such a loyal guest. We take pride in providing clean comfortable rooms as well as our fantastic hot breakfasts. Our staff is truly hospitality oriented and are honored to have our guests write such wonderful things about us. We look forward to seeing you again next month. Sincerely; RN

This is not the most plush elegant hotel I have stayed at, but, the customer service here is great, the hotel is comfortable and I appreciate the hospitality that I have been treated to when I have stayed.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear B9619CNscottm; Thank you for your kind review. You are right, we are not the newest and most elegant hotel in the area but, we do strive to make our guests feel at home with our hospitality and professionalism. That is why we go above an beyond with our hot breakfast featuring fresh cut fruit, freshly made omelets, and our award winning build your own waffles. It is our pleasure to make sure every guest is treated as our special friends, we look forward to serving you in the future. Sincerely; RN

Best Western has stepped up their game in the Hotel business. Very comfortable and pleasant stay and all staff was very caring and professional at all times. It was nice to see a familiar person at the Hotel that was at the front desk thank you

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear A297RYnancym: Thank you so much for the review of your stay. Yes, Best Western is working hard at stepping up our game, with our fresh hot breakfasts, new décor, and a new outlook on what our brand needs to do to be the best in hospitality. I am glad you had a comfortable and pleasant stay with us, and the staff was professional and helpful. It is our pleasure to serve you. Sincerely; RN

Everyone was friendly and we enjoyed our stay. Beds were comfortable. Breakfast was good with a nice selection, the staff kept everything clean and stocked up. The biscuits could use an upgrade but they were decent. Over all my stay was very pleasant.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear karenbN1282AE; I am very happy you enjoyed your stay and everyone was friendly, we strive to make your stay a pleasant as possible. We hope to serve you again soon. Sincerely; RN

Staff is nice and friendly and rooms seem clean but wasn't not impressed by the "pillow top" queen bed for $145. It was firm and worn. I stay at BW Bellingham often and they have the REAL pillow tops! Internet was comparable to dial up! 3-5 Mbps ! No Krueger coffee either. Which is almost standard in all BW pluses. Also a big shoutout to the GM, I mean "cha" (certified hotel administrator). Your cut and paste email was appreciated.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear Somkurt K; Thank you for your review, I appreciate the feedback. As we make changes in the future we will definitely consider your suggestions. One of the top issues has been our internet service and we are working on that issue now. Again, thank you for your review, hope to serve you again in the near future. Sincerely; RN

We stay at Best Westerns almost exclusively. This is one of the nicest ones there is. The breakfast buffet is terrific. We were surprised to come back after our dinner to fresh baked cookies from the staff. It's a great place to stay.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear 266rebekahd; Thank you so much for the great review. It wonderful to hear that we are one of the nicest there is. We enjoyed serving you. Come back soon for more ice cold milk and cookies. Sincerely; RN

Staff were friendly, accommodating and professional. They were polite to the athletes where many hotels are not. The staff were engaging with the guests and treated everyone with respect no matter the ages. Very clean and updated. Great experience.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear robmF538UN; Thank you for your wonderful review, it is good to know my staff treated everyone, regardless of age, with the respect of being a valued and honored guest. We look forward to serving you in the future. Sincerely; RN

If you're looking for quality, this is the hotel to stay at. The staff is amazing, the hotel is clean. The breakfast is incredible. Would highly recommend this hotel to everyone. A big thank you to Sue at the front counter for making this stay incredible!! Hotels need more people like you!!

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear Britjuscam; A big thank you to you for the glowing review, it is a pleasure to see reviews that tell us we are doing things right. I agree, Sue is amazing as is our housekeeping and breakfast staff. We look forward to serving you in the future. Sincerely; RN

Got in late received Quick Service night manager was very helpful couldn't say enough about this hotel everything look new quiet nights rest would definitely stay here again.... check out was easy breakfast was great

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear Mosesk867; Thank you so much for taking the time to review us on TRIPADVISOR. We appreciate hearing of your experience. We strive to give the very best service to our guests and it great to hear of our success. We look forward to serving you in the future. Sincerely; RN

This place was truly fantastic! The room was beautiful and comfortable. The hot tub and pool were so relaxing. The breakfast was better than most restaurants -fruit, eggs, meat, tons of assorted pastries and hot oatmeal! I felt like a rock star after a great night sleep and a delicious breakfast. Can not recommend this place enough. And don't waste your time driving around for a restaurant for dinner, just walk to the casino. Believe me, we drove around for 2 hours to find a sit down restaurant and failed.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear Roni S; Thank you so much for your glowing review. We are very glad you were able to relax in our beautiful and comfortable surroundings. Sorry you drove around for 2 hours to find a sit down restaurant, we have two award winning restaurants within walking distance of our front door, the Hawks Prairie Casino (where you ate) and the Hawks Prairie Inn. Both are fantastic. We look forward to serving you during your next visit. Sincerely; Rn

We decided to try a new location on the way home from our winter home so chose the Lacey Inn and Suites. Price is a consideration to us particularly due to high CND/US dollar exchange and this hotel seemed like a luxury hotel at value pricing. We found this to be true. Although close to I-5 it was very quiet and the rooms were very large, well appointed, and very comfortable. The bed reminded us home and that is important to us. The front desk staff (Sue) for our check-in was exceptional and noted in our Best Western account that our profile required attention and did this for us. The fresh cookies in the lobby are also a nice touch. The breakfast was very well done and again very attentive staff who added to the comfort of our stay. There is a gaming room next door with a lounge and restaurant where we ate our evening meal and a second restaurant across the parking lot so although the hotel does not have its own restaurant there are two to chose from steps away. Check-out was a breeze and again very friendly service. We have recommended this to numerous friends and will continue it do so.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear Sunrunner007; Thank you so much for trying us. We strive to provide a home away from setting where our guests may kick back and relax after a long day on the road. I am glad Sue was helpful and you enjoyed our breakfast. We will be sure to look for you as you follow the sun. Sincerely; RN

We stayed only one night but it was very convenient, clean and helpful staff. The breakfast was delicious and there were many options. The beds were very comfortable. We would definitely stay here again.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear Jamie H; Thank you for staying with us, and thank you for the glowing review. We hope to see you again in the near future. Sincerely; RN

This was our first time at this Best Western. It appeared new, it was very clean inside and out. Very easy access off of the freeway. Nice location. The staff was great, as was the room. We did not have reservation and took a chance stopping by for availability. We got a King Bed for only $112.00. Well worth the stop if traveling along I-5 and you need to stop near Lacey or Olympia.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear JamesB17; Thank you so much for your glowing review of our property. I will share your comments with the rest of the staff, they enjoy hearing words of encouragement from our guests. Thank you again, for your comments. We look forward to seeing you in the future. Sincerely: Randy Nelson

We enjoyed our stay. The staff was friendly. The room was very clean. Breakfast was very good. There were a variety of food which included biscuits and gravy, potatoes omelets, a variety of cold cereal, fresh fruit and oatmeal.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear robertdW8973WE; I appreciate the shining endorsement of our staff and breakfast. We look forward to serving you in the future.

The first night of our stay, there was a storm with gusts of wind and there must have been a loose screen on the window because there was a rattling noise coming from outside the window. When I told the front desk clerk the next morning, she gave us the option of having the repairman come up to see what the problem was or to switch rooms. We opted to switch rooms and the next room was fine, even with the continuing storm outside.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you 422rebeccag for the review. Our apologies and appreciation for reporting the troubling noise. We have investigated it and repaired the issue. We hope you will return again.

Staffs are well trained, very clean, spacious and comfortable room. Very delicous hot breakfast. Nice location and pretty gardening. The location was in the business plaza, we were worried about noisy but it was so quiet. Enjoyed staying.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you 227changk for your great reviews. We hope you return again soon.

Walked in, stood at the counter... Minutes passed... Finally she looks up and when I ask for a room she says there are plenty but won't check me in. Come back later. Terrible service. I mean seriously... You won't at least check me in? That way I can have the knowledge that a room is waiting?

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Please contact me so I may follow up on this. This is something that never happens at our counter and I would like to investigate it.

The Lacey Inn is located convenient to the freeway and all points of interest and shopping. The staff is very helpful and friendly, rooms spacious, clean and beautiful. Did I mention quiet too. Good place to stay!!

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Newhere038 for your great review. We appreciate it and hope you return again.

Very helpful and courteous staff, clean and spacious room, well kept breakfast area and lots of fresh fruit were served. Costco is not far from this property( a cross the parking lot) and easy access to freeway

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Claire Y for your review. We appreciate it. As you noted our exit convenience to many things. We hope to see you again.

staff very friendly and accommodating . room was clean free continental breakfast breakfast area was well kept and the offerings plentiful. the room were air-conditioned and updated. the front desk as well as breakfast attendant were courteous and welcoming.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you charlrene623 for your review. We appreciate it and the comments about the staff.

This location is spacious and comfortable. It is convenient to the Interstate and a wide selection of local businesses. Local choices include Home Depot, major gas stations and chain groceries. The reservation and check-out functions were very easy.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Charles V for your review. We appreciate it and hope your return and stay again soon.

The motel was comfortable, the breakfast was outstanding, staff was very friendly. nice and clean. Cookies at the front desk were very good.The location is perfect. lots of restaurants and shopping very close. This is a great place to stay.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you adrienned84 for your great review. We appreciate it and hope you return again soon.

This is my 6th stay at this location this year. I always look forward to seeing the staff. Even though this location is right off the freeway, it is always quite. I will continue to stay here when in this region.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Martin for all your great reviews and comments. We look forward to seeing you again soon!

Stayed here for a business trip and the hotel was close to company headquarters. Really a very pleasant and quiet place to stay. Zero road noise from the nearby interstate and a solid breakfast served every morning. Staff was very competent. Close to restaurants and a casino with easy freeway access. I would recommend this place to anybody! Enjoy.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you bigidyo for the great review. We appreciate it and the recommendation. We look forward to being of service to you again.

Everything was great, room was super clean and comfortable. They had a sink/mirror area outside the main bathroom, which is so much more convenient than having to share the one in the main bath. We never use the breakfast at BW, as we're not early risers, but understand it's really good.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you oldmcdonald for your review. We appreciate it and hope you will return again.

This hotel is a great find. From the time you walk in the door untill you leave your know they care about your stay. Be ready for a wonderfull breakfast with the the details all covered. They fruit is prepaired and not just set out in a bowl to pick from. All the items are fresh and Hot. Put this hotel at the top of the list when your near Lacey WA. You will not be disapointed.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Daniel A for your great review we appreciate it. We are delighted you enjoy our breakfast, please come again and enjoy some more of our fresh fruit.

This place sets the standard for breakfast! Fresh fruit and fresh meats. The set up was outstanding. Will stay here again! Convenient to Ft. Lewis, Lacey, of Course, and Olympia. Convenient to shopping and eateries. One of the better BW's I have stayed at.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Barry T for your great review. We are delighted you enjoy our breakfast and look forward to your next stay with us.

This hotel has become our "go to" hotel in the area. We try to use Best Western hotels up and down the west coast. Clean and comfortable. Good staff and pleasant accommodations. I am adding words to meet the assignment. It seems unnecessary for me to add up to 200 words, but this system requires it. Silly!!! Word - Word - Word.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you sandyzs2016 for your review and continued patronage! We look forward to your next stay and wish you safe travels this Fall.

Stopped here as a halfway point on our way to the Oregon coast. The rooms are very spacious and in " like New " condition , and very clean.The room we had had a sitting area that was like a little living room, so you don't have to lie on the beds to watch TV. Also you can walk across the parking lot to a Casino and restaurant. Breakfast that's included with your stay is among the best I've had , lot's of fresh fruits , and really good sausages. Unlike some other Hotels in this town , I did not here any freeway noise . Pool was a little small , but clean.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you seasidehomeandgarden for your great review. We hope you will stay with us again.

I stayed here while preparing for a job interview and found it to be a very nice experience. Being that I was under some pressure and anxious, having the staff treat me with a smile and friendly conversation made all the difference in the world. The room was clean, beds were comfortable, wifi worked well, and the full breakfast in the morning filled me up. I really liked the free use of the computers in the business center too which helped me prepare me for my job interview as well. I am definitely planning to come back when I make my move. Thank you to the friendly staff, especially the tall young man (part korean, hawaiian, and something else I couldn't remember). He was very sociable and gave me a short pep talk on my interview as well. I hope you can figure out who he is from my not so helpful description and recognize him for his hospitality -- maybe on my stay within the next few weeks, I'll find out what his name is and be sure to let management know.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you altheab700 for your review. Aaron will be delighted to hear he was mentioned. We hope all goes well with your interview process and look forward to seeing you again soon.

This is an excellent hotel. Very clean, quiet, great breakfast, great service, affordable, all the employees were friendly. THIS IS NOT AN EXAGGERATION. This hotel should be teaching other hotels "How to Run a Hotel". Everything was top notch, I mean everything.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Rangerspoppy for the great review. We appreciate it and hope to see you again soon.

The Best Western Lacey is a newer hotel with larger than normal rooms for a chain hotel. The hallways are wider so you can get luggage down them without hitting the walls. Breakfast gets 5 stars for the fresh fruit, omelets and paninni maker. This hotel is very quiet with easy access to the highway. There is even a Costco right across the street with gas available for a lot less than the other stations down the road. I have paid a lot more and gotten a lot less. If I am ever in the area again I will definitely stay here.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Bridlecreek for the great review. We are delighted you enjoyed our facilities and location and look forward to being of service to you again.

Wow! When we arrived to spend three nights here in Lacey, WA at the Best Western, we were pleasantly surprised. It was clean, the people working at the hotel were friendly, the beds were very comfortable, the breakfast area was clean and the food was nicely prepared. This hotel is run like a tight ship. From the hotel manager to the people cleaning our room, they were very helpful. This experience was excellent! Best Western will be at the top of our hotel list in the future. Great job!

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you ge m for the great review. Please come stay again.

I would stay again. Breakfast was a pleasant surprise. Everything was fresh and presented nicely. Good coffee and the staff outstanding. Décor slightly dated but everything was clean and nice. Surprisingly quiet for being in a busy area. Front desk was helpful, friendly and got my wake-up call right.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Rhonda K for the great review. We appreciate the great feedback and hope to see you again.

Stayed one night to attend a local wedding reception and found this hotel to be very comfortable. Extremely quiet rooms and did not hear anything at night, even though our room faced the parking lot. The complimentary breakfast was very good.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Congratulations to the wedding party and thank you for staying with us. We appreciate the review.

Came her for work travel. We do a lot of field work and a good breakfast and good night sleep are really important to me and my coworkers. This place was perfect! The rooms are very clean and quiet. The continental breakfast is the best I've ever seen! They have your typical pastries and waffle mix to make your own waffle, coffee juice etc. But, hey ado have a variety of toppings for your waffle, two kinds of fruit compote, whipped cream, and nuts, as well as syrups. The fresh fruit was really good. Pre peeled and perfectly displayed oranges, watermelon, cantaloupe, strawberries, kiwi, bananas, and while apples. The big hit with the group was the pre made omelets and breakfast burritos! Okay, they weren't as good as a fresh one off your own skillet but they were pretty darn good! The breakfast staff were working hard all morning to make sure the food was coming out fresh and/or hot. The front desk staff were extremely nice and helpful, knew what they were doing and were a pleasure at any hour. In summary, my entire crew has agreed if we have work anywhere near this area this is where we want to stay!

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you imasoccernut for your great review. We are delighted you enjoyed our breakfast and facilities.

We stayed at a number of Best Westerns in the Seattle and this one was the best of all. Enjoyed both nights there! Beautiful and immaculately clean. Stay was very friendly and also very professional. Would stay here again in a heart beat.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Linda S for your great review. We appreciate it and look forward to being of service to you again.

I really like this hotel. The rooms are set up well with a big bathroom. It is clean with a great breakfast. Nice beds. Everything you want as a business traveler. I would recommend it for a night and for extended stay.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Nicholas B for the great review. We appreciate the recommendation!

Very upscale hotel always clean & quiet for a great nights sleep nice comfy mattress with nicer than normal linens, granite counter tops and shower enclosure. The second countertop and sink which is also granite works great for two people or more. The sofa and chairs and TV are very nice and have a divider to keep out the noise is someone is sleeping, The breakfasts are also better than usual and the attendants are extra nice. We love this Hotel and hope it never changes!

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you PKYTRV for your great review. We appreciate it. Any changes we make in the future will only be for the better and our guests comfort! Come back again soon.

Absolutely every single start-your-day-out-right breakfast item was offered in a clean spacious cafe area. Delicious coffee too!!! Abundant fresh fruits including sweet delicious Kiwi made my day. Every dish was replenished before it was empty. Seriously, Best Western Plus Lacey's breakfast is worth the price of admission!! My guest room was spacious and impeccable, as were the lobby and property grounds. As an older woman traveling with her service dog, I felt 100% safe and welcomed at BW Plus Lacey Inn & Suites. Thank you for a restful and rejuvenating evening and morning for a weary traveler. KUDOS!

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you 442jeanener for your great review. We appreciate it and hope you will stay with us again and enjoy our breakfast when you are in our neighborhood again.

Next to all kinds of shopping. If someone needed to get away for a night or two just an hour or so away from home this is the place! The breakfast is one of the best I have ever had at a motel. The persons that made it did a wonderful job.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you lavonnek782 for your great review. I will make sure my breakfast team sees you comment. Please come stay with us again.

We are looking to relocate and the hotel was very convenient. The restaurant next door had good food and good service . The staff at the hotel were very friendly and accommodating. Will stay here again.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you srklouis for your great review. We are delighted our property was a good choice for you and look forward to being of service to you again.

After a busy day of work, the Best Western in Lacey is a great place to spend the night. The mattress firmness is just right--and the queen bed comes with four pillows of varying softness. Best thing about the stay is the breakfast that opens each morning on 6 am. Huge selection of foods including omelettes, variety of breakfast meats, made-to-order waffles, oatmeal, huge selection of fresh fruits, coffee with different creamers, juices, pastries. An awesome spread. The food items are continually replenished during breakfast hours. Friendly staff and plenty of tables. And the daily newspaper to peruse while enjoying breakfast!

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Robert S for your great review. We are delighted you enjoyed our facilities, breakfast and had a great stay. We look forward to being of service to you again.

Over the three days I spent at this Hotel, all was excellent but the WiFi, an unacceptable problem in the year 2016. Within the first hour of arriving in my room I had a virus on my computer. at check-out, guests waited in a long line because the main desk computers were "malfunctioning".

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Mary - we hope your personal support team was able to assist you with your computer issue. Our network is protected, but doesn't protect your personal computer and your travels over the web, your personal anti viral/spyware would do that. Yes, we experienced a glitch in our PMS after two brief power failures on our end of the city. We opted to keep working on one computer to move the check out line along rather than stop and shut down and make everyone wait even longer. Our sincere apologies for all that you encountered during your stay.

I was traveling alone and I was very particular about where I would stay since I have never been to this city before. I had checked out several other lower priced places, but the reviews were so bad. The hotel is clean and the furnishings are updated, but it looks pretty new. They have computers off the lobby. Breakfast was included, indeed a plus and quite the variety. This place is right in the middle of everything you need, not to mention the small Hawks Prairie Casino right next door. Many restaurants very close by....Chinese Buffet, sushi, Vietnamese, Mexican. Costco, Home Depot and Walmart Super Store, Safeway all very close by. The city of Olympia is about a 10 minute drive and they have a wonderful farmer's market with free parking. I left my phone charger in my room and they mailed it back to me.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Chinagal1965, we are pleased you chose us and more so that you enjoyed your stay and our location.

This was the nicest hotel we stayed in during our 8 day vacation in the NW. The rate was reasonable, breakfast was great, it was easy to find and the rooms were very nice. We loved this hotel and next time we are in the area we will book it again.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you M7741SlisaF for your great review. We appreciate it and look forward to being of service to you again.

It's a pleasure to write a review of the Best Western Plus Lacey Inn & Suites. My wife and I stayed there recently with our grandson after attending an opera in Seattle. (We'd driven to Seattle from our home in Portland for an evening performance.) We had originally intended to spend the night after the performance in the Seattle area, but we changed our plans after checking the prices at a few hotels in Seattle and nearby communities. In other words, we decided it was worth driving 40 miles or so toward home after the opera to avoid what we thought were pretty high hotel/motel prices in Seattle, Tacoma, etc. This turned out to be a particularly good decision, as it resulted in a very nice stay at the Best Western Plus Lacey Inn & Suites. We were warmly welcomed by the front desk staff there when we stopped by the motel around 2 PM on our way to Seattle. We were allowed to check in at this rather early time, making it possible for us to put our bags in our room, change our clothes in the room, and proceed to Seattle. Thus, when we got back to the motel (around 11:30 PM), we were able to just go to our room and get to sleep. Our room was clean and pleasant, the beds were comfortable, and everything in the room worked well. The hotel was, in fact, clean and pleasant throughout, and the breakfast was particularly good. (The two women who were running the breakfast room the morning we were there seemed to be constantly cutting up fresh fruit and replenishing the supply in the customer area. I send them special thanks for the great watermelon they provided.)

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you James C for your great review. We are delighted you had a great trip and were able to accommodate you. I will make sure the breakfast team sees your comments.

My wife and I stayed here for 1 night, wish it was 4. Very clean and comfortable. Hotel staff were kind and friendly. Breakfast room was even better. Many items to choose from. Pool was also great. We will come to stay again. Happy guest!!

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you adriansalgado777 for your great review. We hope look forward to your next stay with us!

The bed was fine but the pull-out sofa/bed was not, hard bars on the end. The breakfast was very good. The biscuits and gravy were fine and there was lots of fruit. There were shower gels, shampoos and conditioners mounted inside the shower but they needed a LOT of pumping to get a handful. I used the computer in the media room off the lobby and the speed was ok.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you HawaiiDAve Jr for your review. We appreciate the feedback. We hope to see you again.

This was our first time in Lacey but now that we have family there we will be back a lot. We will stay here again. It was very comfortable, well maintained, good service, a particularly good breakfast and a good location. It was also pet friendly which is important to us.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Beavers71 for your great review. We are pleased you will be returning and that you enjoy our facilities and fido friendly rooms!

This Best Western Plus has the level of amenities that you would expect from that level of hotel. As usual, the room, general facilities, breakfast, service, etc. were all very good. The Internet left a bit to be desired. It was OK for email and general browsing, but was not quick enough to play anything other than a very short streaming video. So, if that's important to you, I would choose another hotel. Otherwise, it's great.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Karen D for your review. We appreciate the feedback on our wi fi inter net service. We recently made changes and like to know what our guests are experiencing. I will pass this on to our ownership.

Whenever we are visiting the South Puget Sound area we always stay at this property. You can always count on friendly and efficient staff. The place is always spotless. The breakfast is way above average. While it is close to I-5, the place is quiet; you will get a good night's sleep.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you RobinsonCreek for the great review. We appreciate your return patronage and are delighted you enjoy our location and amenities. We look forward to your next stay.

We stayed in Lacey to make an airport hook up the next day. The room was comfortable. Nice fitted sheets, restful mattress. The staff was very kind and welcoming. Good location near Cabela's. Should have stayed closer to seatac. The drive through Tacoma is LA at its worst, and Tacoma is bad 24/7.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Lincam for your great review. I 5 traffic this summer seems to be especially heavy.

We travel with a dog. Room was clean, easy access to outdoors for the dog. Breakfast was way above average. Staff were very nice. Beds were comfortable and I really like the bed linens. Close to everything, including Costco, the cheapest gas in town.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Ellen for your great review. We are delighted you enjoy our pet friendly rooms, breakfast and linens. We look forward to being of service to you again.

Thoughtful and helpful staff. Very clean and excellent decor. Extra facilities such as gym and pool if you wish to use them are available. Internet service excellent. Breakfast included is a bonus and healthy options excellent. Good location for a stop over on way to Seattle.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you P1570QVhelens for your review. We hope to be of service to you again.

Clean, friendly, and comfortable with a great location. Rooms are certainly above average. I stay at this hotel whenever I'm doing business within 10 miles. It is worth the extra few miles to stay at this Best Western as compared to other Hotels in the area. I'm a regular satisfied guest.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Gary for taking the time to do this review. We appreciate your patronage and look forward to your next stay.

Service was great. Although I am not typically a cookie eater, during this visit at Best Western offered and provided fruit (cut Water melon and peeled oranges - which sat in their display case for quite a few hours) ;rather than cookies during the evening hours. This is all fine and of the best intention, however not necessarily received well by all - Not to mention a few errant water melon rinds scattered within the vastness of the parking lot. When I asked about it, I was told its the management's idea of healthy lifestyles. (Not when it sets out for four plus hours - My opinion) All-in-all the visit was great. Thanks

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Daniel for your review. I understand that fruit is not everyone's favorite option. During the summer it seems refreshing. We do keep the tray iced but will watch the amount of time we have it on display. We appreciate you comments.

Was very clean, gave a good discount and the staff was pleasant. The breakfast was better than most "included" breakfasts we had on this trip that was very refreshing. Had a somewhat small dog area but there are plenty of other places to take them.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Drew for your great review. I hope you were able to utilize the off leash park across the freeway from us. Come stay with us again!

We were very happy with this place. Lobby of this hotel was bright,clean, big and inviting. Front desk people very pleasant and helpful. Hotel and our room smelled fresh and were tastefully decorated. Rooms stocked up with coffee and variety of tea bags. Bathroom very clean with extra towels and wall dispenser for soap, shampoo and hair conditioner . Our room was spacious and clean.Carpet looked clean and smelled fresh. Decent size breakfast room was bright, clean and organized. Plenty of different variety of food and fruit ,and pleasant atmosphere. Gym had good range of exercise machines and good air conditioning! Good location in vicinity of stores and restaurants next to major roads. If we travel that way again we would stay in this hotel would be more than happy to recommend BW Plus Lacey Inn to our family and friends.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Steve for your great review. We are delighted you enjoyed our facilities and amenities. We look forward to being of service to you again.

This is a great hotel. Comfortable, very clean, friendly staff, and a very good free breakfast. The room was very spacious, clean, and well laid out. Linens were very nice, and the towels were actually soft (unusual at most hotels). I will definitely stay there again when in the area.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Phillip B for your great review. We are pleased you were comfortable and enjoyed our amenities. We look forward to being of service to you again.

Stayed last nite (07/20/16). Friendly staff, I should've caught her name as helpful as she was. It's super clean and HAD THE BEST BREAKFAST we had in a "free" style breakfast. They has my extra request ready in under a hour of booking. I don't generally give 5 stars , but thus was best price and great stay.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you J C for your great review. We hope we have the opportunity to be of service to you again soon.

Best Western is always my first choice for hotels, but this one surpassed all that I had spent time in. It was exceptionally clean, the room was outstanding, and the staff were very professional. Best Western in my opinion is one of the fines chains going.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you KennethJ123 for your great review. We hope you are collecting your Best Western Reward points! Please come and stay with us again when in our neighborhood.

I had to stay 3 nights for a business trip. From the moment I checked in until the time I checked out it was a wonderful stay. Clean, easy to locate and close to restaurants and shopping, friendly staff and well appointed rooms. Had a free hot breakfast that was good as well. Will definitely stay again for business and pleasure.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Sarah for the great review. We look forward to seeing you again!

The week prior my group had stayed at another (competitors) hotel that is right across the street from this location. We were scheduled to stay there again but due to poor service and filthy rooms we switched to the Best Western Plus. We were so happy with the service and condition of the hotel. Everything was clean and the staff all had smiles. Employees made things enjoyable for our two night stay. They went above and beyond expectations. Thanks for a wonderful stay.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Jeffrey for your review! It's our pleasure to be of service. We hope to see you again.

Hotel staff, especially Sue was wonderful! The inside of the hotel including out room was clean, very roomy. In the morning due to the huge parking lot that is linked to several other business, it may be noisy. Ask for a room away from the front, but it is well worth staying here. I will be coming back

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you csignor for your review. We look forward to seeing you again!

We stop here on our way to visit with family. We know the hotel will provide a safe. comfortable, enjoyable stop for our Family. and t uisit Met oor expectations J friend's staff, and a great pool, has made this hotel a recurring stop stop for us.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Jim B for your review. We look forward to your next stay. Enjoy the rest of summer and safe travels.

We have stayed here before and the location is great with places to eat nearby, Costco right next door. It was my Mothers 100th birthday so other family members stayed here as well. Hawks Prairie is a nice place for dinner as well and right across the parking lot. Might just need to upgrade some of your beds, our last stay in February the bed seemed more comfortable.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Robert for your review and your patronage this year. We hope we have the opportunity to be of service to you again.

We have come many times to this hotel and have received excellent service and value. I was expecting "more of the same" this time around. Well, the overall breakfast offered was excellent as always. The overall appearance of the hotel (very well maintained0 and the condition of the room were as to be expected. We normally get a room booked on an odd number room on the 4th Floor away from the elevator and stairway, but not this time around. That is where everything went sour for us. We ended up in Room 327 and we discovered how the king sized mattress sagged in the middle. We tried to sleep in it for two out of the three nights were booked in the hotel, but for the third night (after my wife did not sleep well the second night and woke up sore in the morning) we requested a room change. Well, we were given Room 205. The actual mattress was excellent, but we discovered that the room's location posed a problem. It was located over the exhaust fan of the swimming pool which was directly below the room. There was a constant vibration and persistent hum (which could be masked/covered over if you constantly ran the heater or air conditioner). Well this constant vibration and hum really bothered me since we did turned off the heater and air conditioner at night. Now I attempted to fall asleep given this challenge, but was unsuccessful. At 11:45pm, I had enough and asked the night attendant if this fan could be shut off. This never happened, so later I ended up sleeping in my truck(which was a whole lot quieter). When we did check out, we mentioned it, but all we received from the front desk person was a brief apology. Now understand that my wife and I are loyal to the Best Western brand. We also previously thought this BW Plus hotel in Lacey was the best one we had ever stayed at. Now we don't know about that assessment. If we stay here again, we will only stay if we get that 4th Floor odd number location. I actually feel horrible writing this review, since I am not a complainer. But I do want to inform my fellow travelers about our most recent experience.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Ed for all your reviews.

Second time we've come to Lacey for time away, husband loves the pool. We found it close to shopping and restaurants. Breakfast is by far the best we've had for any hotel! Easy off the highway, Exit 111 - easy to remember. Can be seen from the highway. We arrived early in the morning after dropping family off at the airport, and hotel let us check-in, this was wonderful as we had been driving since 2 am in the morning and had 4 hrs to 3 pm check-in time. By 9:00 am we where in our room and down for a nap. Husband spent over hr in the pool swimming. Next day check-out was a breeze!

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Anthony for all your patronage and reviews. We look forward to your next stay! Have a great summer.

I basically pick this hotel for the price,but will return due to Sue and the rest of the staff who made my stay better than-expected. The room was clean the breakfast was hot and awesome Wi-Fi worked great this place was just incredible. I've stayed a lot of Best Western around the country and this is one of my favorites.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Tony D for your great review. Sue will be delighted to see her name mentioned. We look forward to your next stay. Safe travel till then. Have a great summer!

The room was large, comfortable and well designed. The breakfast was great, with eggs, potatoes, a lot of fruit, decent coffee, yogurt, etc. The lady at the reception, Sue, was extremely nice, and welcomed us with a smile. I recommend this hotel.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Ran Y for a great review! We are delighted you enjoyed our hospitality.

Easy to find. Outstanding breakfast. Staff very cordial and helpful. Excellent business surroundings in area. Appreciated non-smoking environment. Parking excellent. Area seemed safe and no concern. Recommend to anyone at any time -- wouldn't want to stay anywhere else in this area.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Orrin C for the great review. We look forward to seeing you again!

This is a friendly, courteous, clean, comfortable hotel with a terrific breakfast. A 5-star family hotel that is also in a convenient location. We appreciated being able to open a window for fresh air. The king room is really comfortable and convenient with sitting area. Wifi worked smoothly. Looking forward to returning.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Peter C for a great review. We are pleased you enjoyed our room comfort and our amenities. We look forward to your next stay.

Jenefer was amazing! When I called from the road to confirm early check in, I realized I was REALLY early...a whole day early! Luckily, Jenefer was able to adjust my reservation and accommodate my early arrival. She even split the bill so I can pay a portion using a corporate credit card. Excellent customer service and a great way to start an extended stay. Hotel property is very nice; feels like a business destination rather than a location that likely draws many families. Full complimentary hot breakfast, nice business center, onsite laundry machines, and an indoor pool with gym. Looking forward to a comfortable week.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you J9Koffel for your great review! Jenefer will be delighted to see her name mentioned. See us if we can assist with anything else during your stay!

We could not have been more pleased with our experience at this hotel. Staff was excellent and very on top of things. For a hotel breakfast this was by far the best hotel breakfast that we have had. Room was great!

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Tracy for your great review. We hope to see you again. Have a great summer!

Professional staff, clean rooms, and a great breakfast at a fair price. This was our first visit to Washington and first impressions are important and lasting. Upon arrival, we were pleasantly greeted and immediately felt welcome to the hotel. Each morning we came to breakfast after a comfortable night's sleep and were cheerfully greeted by the front desk personnel. The kitchen crew was wonderful and ensured all foods, fruit, and drinks were continuously stocked even during the busiest periods. We truly enjoyed our stay at Best Western Plus Lacey Inn & Suites, Lacey WA.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Ramona K for a great review. We are delighted you enjoyed our facilities and breakfast. Have a wonderful summer!

We have spent a number of nights at this motel. It is always very clean, breakfast above average, friendly staff. When we checked out we mentioned how heavy the bed covers were. We were told we should have requested a lighter cover, as we were not the only ones to talk about this one problem. Great for cold weather. Not so good during the summer months. Won't keep us from staying there in the future.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Kay for your great review. Being a B W Plus our linen package is dictated to us, we are making in roads to get it changed and as you mentioned we do offer lighter bed coverings if mentioned by guests. We look forward to your next stay.

This hotel is easy to find, clean, good breakfast and fast internet. The staff were all very friendly. They helped us with a group rate for our baseball team a few weeks before arrival. The pool area is nice. No complaints, good value.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you 752jillj for your great review. We hope your TEAM travel will bring you back to stay with us again!

Very Clean and Quiet, they have a quality breakfast with many options, great for a business stay, friendly staff that always greeted me when walking in and leaving for the day, the price was very reasonable for the accommodations provided. I will stay at this hotel when I return to the area.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Michael for the great review. We look forward to your next stay and being of service to you.

Pros-Nice price, great breakfast, nice clean rooms, great service, good firm beds. Cons- Pillows were way too small and limp. Overall I would highly recommend this stop along I-5 about one hour short of Seattle.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you teachone for your great review. We appreciate the comments. Best Westerns have pillows that can actually be washed, their life is shorter than normal pillows and we will be replacing lots soon as we are looking at changing up our linen package.

The hotel and staff are quite nice and accommodating. The problem is the sewer gas smell. I had to open the window, close the bathroom door, and turn on the fan to keep the smell down. Staff says it's the fourth floor.... But I can't imagine that only one floor is included. If your stay here book floor one.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you SKFritts - we apologize that you had an odor experience during your stay, we had a rash of it that week that kept us busy fighting it.

The hotel was very nice, and they had knowledgeable friendly staff. Breakfast was typical, but did have a large variety. This would have been a nice stay for the exception of 2 things. Upon our arrival, there was a loud group of people at the entrance that were smoking and it was hard to get through them to get into the building. But the main part that I was disappointed with was the room size. We had a 2 queen room, and it was so small that it was hard walking between the bed and the furniture, and there was basically no place for our luggage. We only stayed one night, but if we had to have stayed more, it would have been too cramped for the 3 of us. The room was simply way too small.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Mary for all your reviews and follow up comments with me. We appreciate the feedback.

This hotel is centrally located within walking distance to restaurants, grocery stores, a casino and fast food. The staff is friendly and rooms are “business class” quality. The free breakfast was about what you'd expect at any hotel but the food was fresh and well stocked. The lobby was a nicely decorated, comfortable space. HOWEVER, this facility has a problem with their plumbing that releases the stench of sewage into the rooms. This was my second stay here in as many months. The staff was well aware of the sewage smell problem. They reported this issue has been ongoing for quite some time, and despite their efforts the cause could not be found. I can't believe the health department hasn't closed this place. THIS PLACE REALLY STINKS!! No exaggeration, 3 of 4 floors are known to have this problem.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you DPW247 for your honest review. The recent sale of our business has renewed efforts to uncover, and fix our odor issue we sometimes experience. Every effort is made on behalf of our guests comfort. This issue occurs randomly keeping us vigilant in our efforts to combat it. Experts have aided our efforts to combat this and we continue to use their tips as we work to a final solution to our problem. Having this happen to you twice after all our efforts is discouraging and no words will appropriately state our sincere apology for your experience in staying with us. Behind the scenes every effort is made to provide a great experience for our guests and when issues arise, we make every effort to aid our guests in correcting the problem. Some times we have great success in our solutions, on this issue we find it fades rather than lingers. Our guests safety and health are forefront in our daily operations.

From the front desk, to our room and breakfast and check out the next day everything was perfect. No problems, or glitches, staff very helpful. Breakfast was great with lots of choices and very tasty. The local paper and snacks and drinks available at checkin was a nice touch. This place was a good example of Best Western hospitality.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Kathleen for your great review. We look forward to being of service to you again soon.

This is one of the best hotel stays I have experienced in quite a while. The hotel staff was curteous and exceptionally acommodating to my every need.The room was extremely comfortable and the breakfast arrangement was on of the best have ever seen. Thankyou for a most enjoyable stay.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you James P for a great review. It is our pleasure to be of service and are delighted you enjoyed our breakfast. Please come stay with us again.

When travelling to see family, we've taken to stopping near our destination the night before to give the kids the opportunity to swim and unwind from the long trip instead of showing up cranky and tired from driving. It has really worked out for us. Our 'normal' hotel had a problem with their pool, so we chose to stay at this hotel - after verifying that the pool was in order. We were looking for something to stand in for us, but instead, we found our new spot to overnight - it is better and cheaper than our old spot. We enjoyed our time so much that we're going to make this our 'stopping point' in the future. It is close to anything you'd need - stores, food places - movie theater, etc. The rooms are clean and well-maintained. The beds were above average and the Pillows were great. The TV was excellent, and there were a lot of channels to choose from. The water pressure in the shower was strong, and very warm, and there were enough sinks for the family to use without getting in the way of each other. The breakfast was great, and yes, the pool was great also! We enjoyed our stay quite a bit, and we're already looking forward to the next trip to visit family...

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Jim B for the great review! We are pleased you enjoyed your stay and all our accommodations. We look forward to your next stay!

Great place to stay while traveling. One of the best breakfasts at a hotel, included in the price. Nice rooms. Good location to stay here while heading from east to west and back. Close to Nisqually National Wildlife Refuge for those interested in a great walk or birding opportunity.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you MelissabY3809YU for the great review. We are pleased you enjoyed our breakfast and the local area. Please come stay with us again.

My husband is a Platinum member of a competing hotel chain, but there isn't one close by to where we want to be. We chose this hotel a couple of years ago and have stayed here 4 times since then, and we've always been happy! The hotel is clean and updated and the staff has always been friendly. The hotel is right by the freeway but the noise doesn't seem to bother us, which is unusual. The breakfast is excellent, with plenty of gluten free options for those of us who need it. The price is also reasonable in our opinion. We will stay here whenever we're in the area and highly recommend it to others.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Linda for your continued patronage. The Staff and I are pleased you continue to stay with us and enjoy our accommodations. We look forward to being of service to you again soon.

The staff is quick and efficient and always ready to help. They serve a great breakfast and always have plenty. This hotel is close to the freeway but you don't hear any of the noise. The rooms are clean and always restocked each day.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you David S for your great review. Please come stay with us again!

Hotel has very personable staff; rooms are clean; pool/exercise rooms are nice; lots of restaurants/shopping nearby; fairly close to train(which we travelled on this time)we liked the morning breakfast,too; nice pool/workout room; one of the best Red Robin's is nearby.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you rocknrich3 for your great review. We are delighted you enjoyed all our facilities and the local fare! We look forward to your next stay!

This hotel far exceeded the expectations we had. It was incredibly clean with a very friendly staff. Our family has a multitude of food issues and we were all able to find something on the very nice breakfast buffet each morning. The location was great too - close to everything we wanted to be near, including restaurants.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Matthew for your great review. We are delighted your family enjoyed our facilities, breakfast and location. We look forward to being of service to you again!

This place runs a hotel the only way they should be run, with absolute attention to detail. The staff is as professional as they are friendly and always available for anything. From breakfast in the morning to comfort at night sleeping we were always relaxed and feeling at home.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Jerold for your great reviews! We look forward to being of service to you again soon.

We stayed here for a sports tournament recently. Compared to the experience of families who stayed at nearby hotels, our stay was fine. The breakfast set up was better than usual at inexpensive breakfast-included hotels. The fitness facility is sim[ple but functional. the pool was clean and the rooms were spotless and comfortable.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Janet T for choosing to stay with us and for your review. We hope your tournament was successful and that you will return to our area again.

The Lacey, WA Best Western is our "go to" place for our many visits to the area and on our trips to Seattle we plan to return to Lacey as part of our travel routine. We recommend this BW hotel to friends and family. Thank you for making our road trips more pleasant.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Sandyzs2016 for the great review and recommendation to friends and family. We look forward to seeing you again soon!

Comfortable- clean- easy location with lots of options to eat within walking distance. Walmart, Costco, Home Depot, Best buy, Safeway all very close. Here for soccer and fields were very easy to get to. Complimentary breakfast was very well stocked and fresh. Will stay here again if we come to the same tournament again next year.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you luvmykidz2015 for the great review. We hope your tournament was a successful event! We look forward to next year and hopes you will stay with us again then.

No surprises! Typical best Western Plus Quality. This property is clean, convenient, comfortable, etc. It has everything I need and more. The breakfast is pretty typical but a little better than usual.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you C2H50HFresno_CA for your review. We appreciate the feedback and hope we will have the opportunity to be of service to you again!

This is our 3rd stay here. It is always clean, rooms smell good, Breakfast is amazing, Close to shopping and other food choices withing walking distance. Great quiet little area! Staff is always helpful and friendly.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you blsteinhauer88 for your continued patronage and great review. We look forward to being of service to you again soon!

The hotel looks new and is spotlessly clean, and the staff is wonderfully helpful. The rooms are spacious, clean and comfortable. The hotel was extremely quiet.There was a nice assortment of breakfast items.My only small complaint is the beds are firmer than my liking.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Patricia for a great review. When next we replace beds we will try again to find something that will be a good fit for many, beds are becoming so specialize and change year over year and keep getting nicer product from the manufacturers - can't wait to see our options when the time comes! Thank you again for your patronage and positive feedback.

The staff at this hotel go out of their way to be helpful and friendly, especially Danielle, Jenefer and Reyna!! (Not sure I spelt the names right). It has never been our experience to have EVERYONE so friendly. Entire hotel is clean and inviting,...never a problem getting more pillows, towels etc. Rooms are spacious and very clean. The breakfast is one of the best we have ever had in a hotel,...and well looked after, nothing ever ran out or was stale looking.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Karen G for the great review. We appreciate knowing that the staff was friendly and that you enjoyed our facilities. We hope to see you again soon.

overall the hotel was good, however there was a sewage smell in the bathroom that we couldn't get rid off. The beds were comfortable and everything else was good. The wifi in the room was worthless. Breakfast had a lot of good choices and as long as you didn't choose the eggs, potatoes or meats then you were good to go. The food was warm, but hard. Like it had been in the warmer for an hour or more.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Brinda for taking the time to send a review. We apologize that your experience was not up to standards you expected and sincerely apologize for any inconvenience or shortcoming you encountered. I will share your concerns with my ownership. With our vendor, we will be changing up our WIFI, and wonder if our support was able to assist you in any way? Our breakfast kitchen staff work hard to keep the items fresh and restocked, I will share with them your comment. We appreciate the feedback and hope we have the opportunity to be of service to you again where we can improve upon your experience.

This Best Western is always clean and quiet. The staff are friendly and helpful. A great stop for business or travel. I stay here once a month for business and have always been treated well. Great breakfast too!

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Julia for all your patronage and great review! The Staff and I appreciate it. We look forward to your next stay.

staff was always available, presentation of breakfast was beautiful and foods that I liked and different foods that my children liked. Room was quiet, my daughter slept on fold out couch and she thought it was quit comfortable.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Jennifer for all your great reviews! Come and have breakfast with us again soon!

This was the fifth time our club has used the Best Western Plus Lacey Inn & Suites facilities. The management is second to none in the way guests are treated and the facilities are maintained. We spent two nights for our day long exhibit in the hotel's conference room. The staff is okay with us inviting the public to see our displays. The rooms were very clean as usual. The WiFi worked excellent, even on the fourth floor end where my room was located. The conference room was also clean and ready for our use. The outside grounds and landscaping are well kept. Friends that used it said the pool was also nice. After a survey sent to me by the hotel was filled out, I received an email from the manager thanking me for my feedback and reported that the results of all surveys, both positive and negative, were reviewed and shared by all employees at their staff meetings. The complimentary breakfast is very good with a variety of items available from fresh fruit to biscuits & gravy! If you are going to be staying in the Lacey/Olympia WA. area, this is the place to stay!

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you T M for the great review! We look forward to your next stay.

I have written previous reviews of this hotel, and this one will be no different. The consistency of the quality of this hotel can not be overstated. When we stay at this Best Western Hotel, both my wife and I do feel we are "at home". It is not surprising when we see so many other people staying at this hotel. They know what we have known for a long time.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you so much Ed for the great review. We look forward to seeing you again soon.

This is a newer Bestwestern and it shows. The staff is friendly and very helpful. The room was clean and everything worked very well. Fresh fruit at all hours . Restaurants close by with decent choices.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you John for taking the time to write this review. We appreciate it and your patronage.

This hotel has exceeded my expectation and I would stay there any time i'm in the Olympia Wa area. I really had a great stay and the staff was very helpful in making recommendations for food and things to do in the area.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you 438jdw for the great review. We are delighted you enjoyed our facilities and location. We look forward to being of service to you again!

Very few hotels have ever made such a positive impression. Everything from the check in to check out process were smooth and enjoyable. Of particular note are the great staff who truly made me feel like their personal guest.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Curt B for the great review. We hope to see you again soon.

We spent one night here as the last leg of a long road trip. The hotel is located near lots of restaurants, a casino and shopping centre. The staff at reception was friendly and efficient. The hotel appears new and the lobby has a sleek, modern feel. Our queen room was nicely decorated, had a small fridge and microwave, nice bathroom, new tv, as well as a loveseat, and the whole place was nice and clean. The included breakfast had many tasty options and was better than most at similar hotels. I guess that's the "Plus" in the hotel name, as everything was slightly more upscale than regular Best Western hotels.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Wanderlust339 for the great review. We are delighted you enjoyed our facilities. Our property is actually five years old, we work hard to keep it up and appreciate the honest reviews for our efforts. We look forward to being of service to you again in the future.

The Best Western in Lacey Washington is one of the best for business or leisure. The employees are professional, kind, courteous and hardworking. The breakfast is excellent, the rooms were clean and comfortable. The front desk staff are extremely helpful. The price per night is reasonable.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you James for your patronage and great review. We hope we can be of service to you again.

Highly recommend this hotel. Stayed for 5 nights on work trip. Room was very clean. Bed was comfortable. TV had great picture and good size for the room. Wi Fi worked well. I liked the high ceilings in the room/bathroom. Rooms very quiet. Enjoyed the breakfast every day. Staff was friendly and all food items were always available. Staff never allowed any food item to be depleted before restocking. Also enjoyed the exercise room on two occasions. A/C, air purifier, TV, towels, drinking fountain, and adequate equipment available for most workouts.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Jeff for your great review. We hope we have the opportunity to be of service to you again and are delighted you enjoyed our facilities.

I travel a lot all over the U.S. and this was a great place to stay. The staff was very friendly and helpful, the room was clean, comfortable and well lit, the breakfast had a wide selection and the kitchen staff was very nice. I will stay there any time I am in the area. Best thing - clean rooms!!!!! Yeah!!!!

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you KK479 for your great review. Our Breakfast and Housekeeping TEAMS will be pleased with your comments. We look forward to your next stay!

A great hotel, staff wonderful will go out of their way to help you. Rooms are great very clean course it would be nice if the cleaning staff spoke English but they did a great job of cleaning. The beds were a little hard for me but I am used to sleeping on Memory foam, same with the pillows but was able to sleep ok. Would recommend it to all

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Delwin for your great review. Sorry the bed wasn't as comfortable as you liked. When next we change out mattresses we are going try something different then the pillow tops. We do keep a few memory foam pillows on hand for special requests!

Hotel itself was wonderful, very very clean and well-maintained. The free breakfast was one of the best; everything you could ask for including fresh fruit and amazing egg wraps. Only issue we had during our stay was the poor safety condition of the pack and play cribs that were offered. The first provided had 3 holes in the mesh large enough for a child's head. (Total safety strangle hazard). Front desk provided a second one that was slightly better (with smaller torn holes in mesh). There was also a strange non-standard extra mesh liner left for us that did not fasten securely to either crib. (Simple snug fitting crib sheets would be better). I stressed to her that both need to be thrown out and replaced. My guess is that perhaps management wasn't aware of the poor condition of them as the rest of the property was so very well maintained so I'm sure it will be corrected. You can see pride and attention to detail in upkeep and care everywhere else; spotless rooms, pool, lobby, great food etc.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Lori for your great review. And thank you for assisting us with the Pack and play, we took care of it. The additional liner is a new configuration our industry is trying out, when placed over the pack and play it and can be removed and laundered and help with the sanitary conditions of the p & p ... I think we are experiencing shrinkage and ill fitting so I appreciate you bringing this to my attention.

I stayed here for business, super friendly staff, great room, clean comfortable and lovely. I will recommend this hotel and stay here the next time I come for business or pleasure. The entire experience was great.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Alta for your great review. We appreciate the comments and recommendations!

I stay here often. In my opinion it is one of the best hotels in the Olympia area. The breakfast is also one of the best I have experienced at a hotel. On my last stay there were apple slices wrapped in bacon, great cinnamon rolls and oranges that are peeled and cut into quarters for you.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Mareka2 for your great review. We are delighted that you enjoy our facility and our breakfast! Jay on our breakfast TEAM gives classes on how to cut the oranges!

The purpose of my stay was to take my grandchildren swimming. The hotel exceeded my expectations. The children enjoyed the breakfast immensely. The pool was clean and warm. The staff was friendly and helpful.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Perry for your great reviews. We hope we see you and the grandchildren again for another swimming good time!

Last minute stay at this new hotel. Right off the I-5 freeway, in the "Hawks Prarie" area of Lacey. Situated behind a casino (CARDS only, no machines), Costco across the street. Also within walking distant is a Panda Express, Cold Stone Creamery, plus MANY more! Also near WalMart if you need it. Cabella's is located across the freeway within 5 minutes of hotel. The breakfast is the nicest I have ever seen. The wonderful attendants keeps this looking FABULOUS!! Please LEAVE THEM A TIP too! They deserve it. Don't forget to Tip the hardworking housekeeping staff too!! They always deserve it!! Enjoy your stay!

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Lynette F from all the staff for your great review. You do know our area! We are pleased you chose to stay with us and the location works well for you.

This is one of the best employee and breakfast experiences you are going to get in the Lacey area. I have started to choose this over more opulent places if I am allowed to choose it for work. The staff are top-notch friendly and the breakfast is one of the best I've experienced.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Debaroh for your great review! From all of us at the BW+ Lacey, we look forward to your next stay and hope your work brings you to Lacey area again soon!

We look forward to staying at this fine hotel every time. It is convenient for us for Seattle/Puget Sound travels to visit doctors, family and friends. We recommend it to our family and friends as a fine place to stay. S & S Scott

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Sandyzs2016 for your great review. We are pleased you enjoy our location for your busy trips to our area! Thank you for the recommendations too! We look forward to your next stay.

The staff at Best Western in Lacey are top notch. They are well trained, professional, and friendly. They go out of their way to ensure each individual request is met. The rooms are spacious and very clean. I have stayed at the BW in Lacey numerous times and I count on the consistency of knowing what to expect. they have never let me down.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Cheryl for your great review! We enjoy having you as a repeat guest. It is our pleasure to be of service to you.

This was the best breakfast we have ever had. The selection was varied and well presented. The pool area was well managed and staff was great. Location was convenient in and out , close to shopping and dining.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Ramona for the great review! We look forward to your next stay with us.

We were debating whether to stay at the Westin Seattle or Olympic Fairmount, two of our favorites, but friends suggested staying at the Lacey Best Western as we were going to Tacoma for the ACDC concert(our 3rd time seeing them at the Dome); anyway, this little hotel has everything; fitness, pool, close to all kinds of stores & restaurants; we ate a big meal(8 of us)at the Red Robin and had fantastic service & food; rode a local limo to the concert and came back and relaxed; it is very nice that they have both micro/fridge/& tv/coffee ,etc, in a separate area from the bed; plus I like the fan type of heat/cool because they work very efficient; the people here are fantastic along w/the breakfast...best we've had. Keep up the good work!!!

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Richard B for the great review. We are delighted that we could be a part of your concert experience and that our facilities and amenities were a great experience for you. We look forward to ACDC's return to the dome so we can be of service to you again!

I love this hotel. While the location is some distance from the business I visit for work, I still go out of my way to stay here. Beautiful hotel with very comfortable beds. The staff is always very friendly and professional. The location is close to good restaurants too!

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you David D for the great review. We are please that you enjoy our facilities and look forward to your next stay with us. I hope to have the opportunity to say hello to you then.

When we walked through the entrance we immediately received a warm and enthusiastic hello. Our room was top notch and staff very helpful. We had a room on the top floor which was very quiet. The breakfast buffet was excellent with excellent fresh produce and wide selection. Check in and out were quick. Would definitely stay there again.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Blossoms1944 for the great review! We are delighted you enjoyed your stay and the amenities. We look forward to being of service to you again!

Great rooms, great breakfast, great staff!! We were a last minute check in due to road weather and road closures. We were able get the room we wanted and use our BW reward points. Would definitely stay again when we travel in that direction.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Vince for the great review. We are delighted when a last minute situation works out in a positive way! We look forward to serving you again.

The hotel is in a great location, it is close to restaurants, many business and easy access to the freeway. The staff of the hotel do a wonderful job of making your stay comfortable and very enjoyable. This is a hotel I would not hesitate to recommend to anyone in their travels.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Richard for the great review! We hope we have the opportunity to be of service to you again when you need lodging in our neighborhood.

Quiet, clean, comfortable rooms with reliable internet service and speed. The breakfast is superb. I especially like the wide variety of fresh fruits. When you're in the Lacey, WA area, the Best Western PLUS is the place to stay!

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Robert S for the great review. We are delighted you enjoyed our facilities and breakfast!

Great experience. Great room: it was quiet, I like a full hair dryer (not the small flip type), I like quality toiletries, a high shower head, microwave and frig, reliable WiFi, and absorbent towels. The decor was great (both in my room, lobby and curb).

Stayed at this hotel when my brother in area was ill, needed to be near great service, clean and comfortable I would highly reccomend this property You will be pleased Handy to stores ...Costco etc and freeway Stayed at least a total of three weeks during period of July-January

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you 878bruceb for your great review. We are sorry for the circumstances that brought you here and know that it was our pleasure to be of service to you during your stays.

The location is perfect for us, but the other reason we stay here is because EVERYONE is so friendly, the breakfast is the best we've had anywhere, and the hotel is so clean and nice. We are Platinum members with another hotel chain but this is where we stay when we are in the area. We highly recommend this hotel!!

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Linda for your great review!

Hotel was great! Area is beautiful, a lot of shops around. Family came down for years and had a great time at State Capital. Have stayed at Hotel before and will continue to stay whenever I have to work in area.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you for your review rating.

Other than what was already listed, our stay was great! I would like to add that little things attract us to stay at Best Western. From the way that housekeeping treated us to the service & selections at breakfast. These are meaningful since I don't take vacations very often. When I do I like to be treated as though I am important. A heart felt thank you.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Ronald for the great review. We are delighted that you enjoyed your stay and our amenities. We look forward to being of service to you again!

I travel through 13 states for business and hands down their breakfast offerings is THE BEST! The hotel takes pride in their property and it shows by their professional staff and excellent accomodations!

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Mg M for your great review. We are delighted that you enjoyed our facilities and our breakfast!

We recently stayed at the Best Western Plus in Lacey, WA. We checked in with our 3 children ages 11, 9, and 7. The room was spacious, very clean, and seemed very new. The Pool and the Breakfast were our favorites. I did use the workout room twice while I was there and found it very clean and well equipped. We stayed in a 2 bedroom suite room and the only negative thing I would say is that the one bathroom is a little small. Thank you Best Western for another lovely stay.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Kimberly for the great review. The Staff and I are pleased that your family stay with us was a good experience and that you enjoyed the facilities! We hope we have the opportunity to be of service to you again in the future!

This was a wonderful place to make us forget how awful the day was. We had awful weather and road closures so a 1.5 hour trip took over 6 hours. The bed was terrific and the room was quiet. Roll-in shower was perfect.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Lynda for the great review. We are delighted you enjoyed the facilities after such a grueling day!

I was driving through the area during a storm and opted to pull off before I made my destination. This BW was full but the staff called around, found a room elsewhere, and gave me directions. Excellent service!!!

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you for taking the time to make a review about our desk TEAM!!! We hope we have the opportunity to be of service to you in the future ... when maybe it's not stormy!

Lacey Inn offers a great room, with lots of space and very comfortable beds. The facility is very clean and modern, and close to dining options, which the staff are very helpful with recommendations. The breakfast buffet is particularly outstanding, offering a wide selection of items including omelets, and a fresh fruit bar.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you for your great review ... we are delighted you enjoyed our facilities, breakfast and location!

I've started staying here while visiting relatives in the Olympia area. It's clean, right off the freeway, next door to Costco and close to Cabelas. It's a much better choice than the places I had stayed near College St. Breakfast is included and it's complete and convenient although the quality wasn't the best. I've always received excellent treatment from all of the staff.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you rrgtrzn for your great review. We are always interested in comments on how to improve our breakfast to make it a great experience. We look forward to your next stay!

We had a wonderful week at the Best Western in Lacey. Each day they would have different breakfast foods which was great. The room was very comfortable, the only issue was the size of the pillows. I thought they were too small for a king size room. I asked about them, but that was all they had. We would still stay there should we return to this area again. Excellent service from the folks at the front desk.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Bob from all the Staff. We are pleased you had a great week and enjoyed the facilities. We are looking at changing our linen package which may include pillow size! We look forward to your next stay.

WE stay here every time we come to Olympia. Great service, wonderful staff, very clean rooms, best breakfast we have found in our travels. Lots of stores around within walking distance. A ten minute drives to old town.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Ross for your review. We are delighted you enjoyed our facilities and the location. We appreciate your loyalty and look forward to your next stay with us.

I was at the hotel lobby on my computer and the manager ejected me from the hotel. One of the desk clerks had decided to turn me over to the manager, customer satisfaction policy of the Hotel was not available for me. Beware.

See public record #4474611 at the recorders office in Thurston County. The owner employs one employee who has a unfounded, with out foundation, personal vendetta against me. The manager was lied to about my visit there and he couldn't be bothered to listen to my side of the story, so I was ejected from the premise and can no longer rent a room or have any friends rent there when they would like to visit me. Owner refused to supply me with any insurance information.

Breakfast buffet is excellent. Lots of choices including variety of fresh fruits. Location is convenient to Joint Base Lewis McChord. Beds are comfortable. Internet service works great. Lots of nearby restaurant choices. Staff is friendly and helpful.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Robert for the review ... we hope we have the opportunity to be of service to you again in the future.

This was close to everything we wanted to do in the Olympia area. The staff was friendly, and this was one of the cleanest/newest hotels I've been in recently. The room wasn't big, but it was well-equipped, clean, and nicely finished. Good breakfast and an indoor pool are priorities for us for family outings, and both were very good at this place. We'd definitely come back here for future Olympia outings.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
We are pleased you chose us for your family get a way and that you enjoyed the facilities. Please come stay with us again!

I would always stay at this hotel. They have the best service and so far they have always accommodate my same day travels. Staff is great, cleanliness is awesome. Breakfast is good for on the go people. I love waffle option.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Ajsa for the great review! We look forward to your next stay!

We typically do not stay at Best Westerns but they seemed predominate in this area of the country and offered the best rate. We stayed at Best Westerns 6 out of 7 days and this particular one was one of the best. The beds were comfortable but what stood out the most was the breakfast and its presentation. There was a vast array of fresh fruit (not frozen) and it was delicious. Watermelon, grapes, oranges, cantaloupe, honey dew, grapefruit, apple, etc. The oranges were a work of art and I inquired how they did them. It is too hard to describe but a beautiful presentation. The danish was not your typical free breakfast danish and they were delicious.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you for choosing Best Westerns and our property/location for your PNW vacation! We are delighted that you enjoyed our facilities and breakfast. Jay on our breakfast TEAM is an artist with those orange cuttings and display!

We love staying at this hotel. It's close to a casino, food and has a great pool/spa for the kids. We choose to have weekend fun nights here - it's close to outdoor activities that we enjoy and the town of Lacy is super cute.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you for the great review! We are pleased you choose our property for your get a ways!

This hotel is just off the freeway but is quiet and close to many amenities,eg. gas, restaurants, Costco. It is a short distance to St martin's College or to Olympia with easy access to the freeway. The rooms are large, the staff is friendly , wi-fi was available and the breakfast spread was remarkably good, esp. the fresh fruit options

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
We are delighted that we are your choice for family fun get a ways and that you enjoy our location and facilities. We look forward to your next stay!

Complimentary breakfast is lacking. Hot foods are not hot and Omelets rubbery. They did have fresh fruit. Lots of sweets. Queen bed in our room was very uncomfortable to the point of taking Aleve in middle of night.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
I've responded to this review on a couple of medium ... we always appreciate honest feedback and work hard to correct any deficiencies to make our guest stays a great experience. Recent changes have taken place with our breakfast to enhance it, pillow top mattresses of a medium firmness usually satisfy the majority of guests. And some times, we accept that we are not the correct fit for everyone thou we never give up and will continue to try our best to make each guest stay a great one!

Great hotel with easy access from IH 5. Only a few minutes from Nisqually National Wildlife Park. A beautiful walking park with boardwalks that will take you out to the tide basin. Location is also close to Olympia, WA and likely cheaper rates & better hotel than in capitol. Only spent one night here but breakfast and room were great with pillow top matress. .

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
We appreciate the great review and are delighted you enjoyed our facilities.

If you're needing a place to crash this will do. If you want a nice experience keep looking! Rooms were clean and all and they did have a Continental breakfast... that's about it! It was easy to find and right off the freeway.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you for taking the time to write a review. As written, it appears we may not have been your ideal choice for lodging, the staff and I do appreciate having had the opportunity to be of service to you.

The hotel is much prettier and more upscale than I expected for the price. The breakfast was healthy and had a great variety of hot dishes. Rooms were well appointed with everything we needed, including comfy beds and a great shower! Super clean with a friendly staff.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
From the entire Staff - thank you for the positive review. We are delighted you enjoyed our facilities and had a great experience.

Best Western's are generally consistent but this one was above average especially for the price. Staff is very pleasant. Rooms are very spacious, clean and comfortable. Will definitely stay here again.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Michael for the great review. The Staff and I appreciate your honest feedback and look forward to serving you again in the future.

This is an outstanding example of a Best Western Plus, and we've stayed in several. Note they all have been very good but this is the best so far. Every single thing from the lobby to the corner of our bathroom looked perfect and worked smoothly. The additional sink outside the generous one in the bathroom was a hit with my wife. The bed was amazing. The sheets were soft and the comforter cozy. Then there's the breakfast. Besides the usual nicely scrambled eggs, sausage, pastries and cereals, there was a fruit bar. Pineapple, cataloupe, strawberries and bananas were all cut up and presented like in a wonderful deli. Tip: ask for a room overlooking the front of the hotel. It's quiet!

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Geo60 for the high praise. The staff and I appreciate the feedback and are delighted that you enjoyed the facilities and breakfast!

In general I'm not a fan of Best Western hotels but this property & management does break the old standard of BW and in fact for me an excellent business hotel. This site has 4 floors, the odd room #'s face an empty lot that will offer privacy & quietness. The even #'s rooms will face the mall parking lot & side of freeway which can be noisy. Happy with the suite I booked 401 with a private room and true King sized beds, plenty of sitting & table surface to do your work on. Solid free WiFi performance. The pool was large enough to swim in & the gym was a bit small & busy. The extra star given to this review was based on the breakfast team whom laid out a beautiful & creative flair to a breakfast buffet. Helpful front desk crew at all hours. If staying in the area I would recommend this hotel.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Advacardio for the great review. Your comments were shared with the breakfast TEAM whom were delighted you enjoyed their efforts. Thank you for your patronage. We hope we have the opportunity to serve you again in the future.

Pros: Best location of the hotels in town Super clean Friendly Staff big rooms Nice selection of HBO and TV shows but what's the use of a HD TV if shows are in SD format? Cons: Pillows were small and thin in the queen room. No exhaust fan in bathroom so mirror fogs up

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
From all the Staff, thank you for the review. With our vendors help, we are looking into getting some high def channels, as well assessing our whole bed linen package to keep us current and fresh. We hope we have the opportunity to serve you again in the future that you may experience our changes.

Have been staying at this hotel intermittently over the last several years for business now for pleasure with dogs. The halls and rooms look brand new, the bed is comfortable, the staff is always friendly and breakfast is always a treat. This is truly a pet friendly hotel with treats and welcoming attitude by staff. There is, however, a $20/pet fee.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
We appreciate your patronage and positive feedback on our facilities. We look forward to your next stay & being of service to you and your pet!

This hotel is newer than most in Lacey so it is my preferred hotel. The continental breakfast makes the stay offering a variety of hot and cold items that allows one to still eat healthy. The rooms are big and noise is not typically an issue.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Daniel for your review. The Staff and I appreciate the feedback and are delighted that you enjoyed our facilities.