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Best Western Plus Hotel Lacey Inn & Suites, Lacey

4.5/5  - basé sur 633 notations.
8326 Quinault Drive NE, 98516-5831, Lacey, United States - Ver el mapa

Ubicado a poca distancia a pie de las principales tiendas y restaurantes de la zona, el Best Western Plus® Lacey Inn & Suites le ofrece el espacio de alojamiento idóneo durante su visita a la ciudad. Nuestros huéspedes podrán disfrutar también de un cómodo acceso al centro deportivo Regional Athletic Complex (RAC) y los diversos eventos y actividades celebrados durante todo el año en el parque Skyhawk, ambos situados a 1,5 kilómetros de distancia. Aquellos huéspedes que deseen disfrutar de un viaje rápido de un día podrán acceder a la capital del estado de Washington en sólo unos minutos y estarán situados a 96 kilómetros de la costa del Pacífico, lo que convierte a este hotel BEST WESTERN de Lacey en la vía de acceso idónea a la costa del Pacífico y a tres horas en auto de Canadá. Los huéspedes que se alojen en nuestro hotel podrán disfrutar de innumerables actividades de interés durante su estancia en Lacey. En el interior de este encantador hotel exclusivamente para no fumadores de Lacey, Washington, los huéspedes podrán disfrutar de un alto nivel de comodidad en unas amplias e impolutas habitaciones y suites equipadas de forma muy completa con colchones con acolchado doble y todas las comodidades del hogar. Además, nuestros huéspedes podrán comenzar el día de la mejor forma con un desayuno caliente completo gratuito de lujo antes de pasar a disfrutar del resto de servicios de este hotel del condado de Thurston, entre los que se incluyen una piscina cubierta climatizada y bañera de hidromasaje, un gimnasio, acceso a Internet inalámbrico en todo el hotel, instalaciones de lavandería y estacionamiento. Para mayor comodidad de nuestros huéspedes, la tienda Cabela's® está situada junto al hotel. ¿Se encuentra en viaje de negocios? El Best Western Plus® Lacey Inn & Suites cuenta también con un centro de negocios abierto 24 horas con fax, impresora y servicios de escáner y una excelente ubicación a poca distancia del área Industrial de Lacey, las bases militares Ft. Lewis y McChord, el Capitolio del Estado y mucho más. El colegio universitario estatal Evergreen y la Universidad de Saint Martin's están ubicadas asimismo en las inmediaciones, lo que convierte a este hotel de Lacey en el espacio de alojamiento idóneo para visitar a estudiantes o recorrer el campus. Independientemente del motivo de su viaje a Lacey, Washington, el Best Western Plus® Lacey Inn & Suites le ofrece el mejor espacio para su estancia. Realice su reserva en línea hoy mismo y ahorre.

Best Western Plus

Hotel Lacey Inn & Suites

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Los puntos fuertes del hotel

  • Aire acondicionado
    Aire acondicionado
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2018
GreenLeader Partner
 
Basado en la opinión de 634 huéspedes
NOTA EMITIDA
Excelente
492
Muy bueno
114
Normal
17
Malo
6
Pésimo
5
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
34
De negocios De negocios
157
En familia En familia
223
En pareja En pareja
158
En solitario En solitario
43
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Great Place, very convenient!"

5
21/09/2018

I highly recommend this hotel when traveling on I-5 in the Olympia, Washington area (Exit 111) . It's very close to the highway, there are nearby restaurants and shops, it's very clean and comfortable, they have a great pool and hot tub, the breakfast is excellent and free! The staff is wonderful, and very helpful. The front desk serves hot cookies in the evening, and has complimentary copies of the Seattle Times in the morning for those of us who still get their news by (wait for it....) a newspaper! Thanks Best Western!

"Best Hotel near JBLM"

5
19/09/2018

This is a very nice hotel approximately 10 minutes from JBLM's main gate. It features an indoor pool and fitness room. The breakfast is basic continental fare with some hot items (pancakes, eggs, sausage). They have a great coffee/tea set up that is open 24/7. There is a nice long bar-style table with lights in the front lobby that I have use several nights getting work items done. I travel for work to JBLM and spend close to 20 nights a year in this hotel. You can't beat it.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear LJSU; Thank you very much for the high review. I am glad you enjoyed our expanded hot breakfast as well as the Pool and Fitness areas. It is our pleasure to serve you, we hope to see you again in the near future.

"Our stay was great."

5
18/09/2018

From the check in to the check out we had a great experience. Any questions were cheerfully answered. The room was clean and comfortable. We needed a late check out and they accommodated us on that. We recommend this Best Western .

"Nice Place to Stay"

5
14/09/2018

We discovered that this location had easy access to the State Fair in Puyallup without all the busyness of places closer to it. (The Green Gate is the easiest to get to from here.) The building, grounds, and rooms were all well-maintained and inviting. We had a handicap-accessible room on the third floor. It was the first room you see when you get off the elevator. The room was spacious, and the bathroom had well-located support bars. There was a low tub that was easy to get into, especially with all the bars. There was a shower chair, and the shampoo, conditioner, and body wash were in fixtues that you just pressed to get the product. This was so much easier than using bar soap. One thing that would be helpful is better accessibility to plugins on the bedsides. Pulling out the nightstand to be able to plug my CPAP machine in was inconvenient. (Only the right side, facing the bed, had an outlet close enough to use.) It would have been nice if they had lamps that we've had in some our stays, that were just like the ones in the room, but had an outlet in them. We appreciated being able to use the business center to print out tickets for the State Fair. The personnel were all friendly. The breakfast was so good! Instead of the standard fare scrambled eggs, there were egg pockets with cheese and sweet peppers inside. (I knew these would be hard to describe, so I took a picture.) The selection was excellent, with very good biscuits and gravy. The were also two kinds of sausages. and you could make fresh waffles and pancakes. The fresh variety was good, and there were also the regular items you expect at a breakfast bar. Breakfast is served until 9:30, I think, which was convenient on our second day when we slept later. We will stay here again if we are in the area.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear TheCheerfulgivers; Thank you very much for your wonderful review of our staff and facilities. Sorry about not having enough outlets near the bedside for your CPAP machine. Very glad you enjoyed our expanded breakfast. The pancake machine is new and we are getting great feedback on it. I hope we can serve you again in the future.

"Comfortable beds, delicious breakfast and friendly staff!"

5
14/09/2018

After spending a week camping in Olympic National Park, we stopped in Lacey before returning back to Sea-Tac. We checked into Best Western Plus Lacey Inn & Suites and was everything we could have asked for. Clean, quiet rooms and the best breakfast! The woman at the front desk was so friendly and helpful, it felt like coming home. She let us know about all the amenities, hot tub, breakfast, cookies at 5PM, etc. All we really cared about was a warm shower and a comfortable bed. The rooms are very spacious, my husband is super tall and the shower head was tall enough for him to feel like it was a rain shower. The warm cookies were delicious and we were excited for breakfast the next day. We were on the 2nd floor and could not hear anyone above us. On top of the cookies and breakfast, coffee, water, and tea is offered to the guests 24/7. We woke very well rested and walked down to breakfast at about 7:30 AM, no one was there yet so we had everything to our self. There was everything you could have wanted! Fresh fruit, biscuits, gravy, sausage, kielbasa, eggs, yogurt, donuts, bagels, make your own waffles and pancakes and so much more. We filled up and enjoyed our morning. When we checked out around 9:00AM the breakfast room was full, early bird gets the good seats! If we are ever in the area we would stay here again for sure. Great price, friendly and informative front desk, delicious breakfast and cookies and super comfortable beds! Thanks again for a wonderful stay.

"Quality As Expected"

4
03/09/2018

Having stayed at various BWP's over the last number of years, I have always found these properties to be consistently very good, with very good staff. Not sure how some of the negative comments I see come about, but I have never had such issues at any of the BWP's I've stayed at over the years. The Lacey location is no exception. It looks like a relatively newer property. Lobby and exterior well maintained and comfortable. Lobby has a nice touch with a long quartz like narrow table with about 3 bar stools on either side to allow people to gather. The usual sofa chairs were also there in the lobby which was kept organized and clean. Check in staff was friendly, and efficient. Baked cookies and coffee was a nice touch. Cookies tasted great. I like the card tap entry into my room, as opposed to sliding the card into a card reader which has always seemed to be 50/50 with me. One thing I noticed right away that was different was the gigantic doors for each room. Door height might exceed the ceiling height at some other hotels. Room was clean and ready to go. Soap/shampoo/conditioner dispenser in the shower were filled, so no chance of running out. A/C in the room was definitely powerful enough to cool the whole room. Bathroom was spacious. Shower head adjustable settings, and they all worked. The only concern I had was the height of the shower head being a bit on the high side. At 5'7" I was just able to reach the shower head, so I hate to think how shorter people might fare with this. I was concerned at first when i didn't hear a bathroom fan come on. I like to take hot showers, and it is brutal when the venting doesn't work well. However, there was a vent in the bathroom, and with the very high ceiling, the amount of steam buildup was minimal and cleared up quickly on the mirror (within minutes of finishing the shower). Something was definitely happening to evacuate the steam. I was pleasantly surprised to say the least. I also used their fitness facility, and was glad that it seemed well maintained overall. This area is usually neglected at some of the hotels I have stayed at. There was a treadmill, elliptical machine, and recumbent bike. Free weights were also there, with an adjustment dial to set the desired weight to be lifted. There was a 3 station universal gym for chest press, leg extensions, shoulder and chest pull downs, and elevated leg raises. The cooling in the room was great - standard a/c unit plus a portable cooling unit almost made the room too cold, but I'll take that anyday over no ventilation. Towels were available as well as antiseptic wipes(don't see these too often in other hotels) to wipe down the equipment one finishes using. Water fountain was also in the weight room. There were also a couple of yoga mats available as well. The only thing I will mention is that the treadmill did not have the magnetic safety feature that disables the machine if pulled from magnet receptacle. While the cord was there, the end piece that normally clips onto the person was missing. Breakfast is as shown on some of the pictures by various reviewers. Regular breakfast sausages(long ones, not the round ones); mini egg omelet, potatoes, oatmeal(already fully made in a pot); waffle maker (a standard round one, plus another that could make 4 mini ones); pancake maker; and warm biscuits and gravy. The biscuits were fresh and so soft, and went very well with the gravy. The pancake maker was off to the side, so not sure how many people would have noticed it. It was automatic, just push the button for the amount you want, and within a couple of minutes, the machine "spits" out your pancake. Note that with this being and automatic pancake maker, the pancakes themselves will not be "fluffy. They were a bit "tough" to cut as well. Fresh "cut' fruits was a nice change. Strawberries, pineapples, melons, and the orange which was cut out of skin and placed back. Have not seen this before - bottomline, I didn't have to peel anything. Hardboiled eggs were still in the shell - which I prefer because i would be the only who touches the shelled egg. The two ladies looking after the replenishment were working hard keeping the area clean and filled with food. At one point, the front desk person came in and asked whether additional table should be setup to handle the flow of people going in for breakfast. I was impressed to see this as it is something I wish more people would do during the morning breakfast rush. Definitely she was observant and monitored what was happening. Good work! The wireless internet seemed to be running at fiber speeds. I have an app on my phone to measure the internet speed, and it gave me 150 mbps, similar to my fiber setup at home. If this is actually the case, then definitely this is the highest speed I have ever seen at a hotel. The wall outlet by the desk in the room has 2 USB receptacles. Would have been ideal if there was one more wall outlet with such a setup for even more convenience. The hotel is located in an area with a lot of different amenities and shopping. Costco virtually in its backyard along with Home Depot. A very good stay, wish I had more time there!!

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear Cawiz88; Thank you for the thorough and informative review of our establishment. We are glad you enjoyed your stay with us, it seems like you were able to experience everything we had to offer. Thank you for being a loyal Best Western patron, Best Western has upgraded its facilities over recent years to become more consistent in our offerings and quality. We look forward to serving you in the future and to your next review.

"Go elsewhere Gross"

1
17/08/2018

Very uncaring staff. Only one front desk person checking people in and she did not know how to handle the needs of people checking in and there was a long line at check in. Room carpet was stained and worn. Room sink had a large crack with dirt and mold in the crack which indicates that it had been damaged for a long period. The overall appearance of the room was very worn looking. The basics need to be updated. We stayed there during a vacation trip.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear Steven Kientz, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Randy L. Nelson, Cha General Manager Best Western Plus Lacey Inn & Suites

"Great breakfast, terrible breakfast staff"

3
12/08/2018

In the morning I was filling my plate with food and the first thing that one of the ladies taking care of the breakfast said was, "you can't take food from here". I assume that because I had a good amount of food on my plate she thought I was taking some with me...or saving it for later? So what if I was? I paid for it. I expect a "good morning" from these people. I found her very unprofessional.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear brockstringam; On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I apologize for the misunderstanding. We are not licensed as a take out facility and because we serve "high risk foods" such are eggs, yogurt, and other very perishable items we are restricted from allowing food to be taken from our designated serving area. I, again, apologize for the unprofessional way you were told.

"Good Breakfast - broken in-room coffee maker"

4
08/08/2018

This Best Western's rooms look and feel like almost every other US Best Westernwith the addition of a small fridge and microwave, so you do know what to expect. While this property is right next to I-5, our 4th floor room was very quiet, except for the dinging of the elevator (we were very close). The breakfast was outstanding by Best Western standards. The only problem we had was that the in room coffee maker was kaput.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Greetings brwydave02; Thank you for the review, it is good to hear what was right and what needs attention from our guests. Thank you for mentioning our expanded hot breakfast. We offer more than most Best Westerns so our guests have a better variety to choose from. I apologize for not making sure you coffee maker was in top working order before you arrived. We look forward to seeing you again in the future.

"Really nice ...."

5
07/08/2018

I stay at a lot of Best Western brand hotels, this one was really great. I don't often stop so close to Seattle, but this gives me a great option being close enough to work the next day, but less expensive to stay. The hotel feels super new. The lobby, halls and room are perfectly clean and the rooms are bright and spacious. Staff was great and I really enjoy hot breakfast when I'm traveling.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Thank you, 880louisj, for the wonderful review. I love the comment that the "hotel feels super new" we are 7 years old. I will pass the kudos along to my maintenance and housekeeping staff for keeping everything in tip top shape. We are glad you enjoyed our expanded hot breakfast, also. We look forward to your next visit.

"Unbelievably clean and friendly"

5
06/08/2018

The rooms we stayed in looked brand new, and everything was clean and well-maintained. The people who work here really seem to care about doing a great job, and the breakfast was delicious and well-stocked with fruits and any kind of fresh food you'd care to eat, including biscuits and gravy, make-your-own waffle bar, and pastries. We'll definitely be back.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Thank you, Soccerchimp for the wonderful review. I appreciate the comment regarding everything looking clean and new, we are 7 years old and our maintenance and cleaning staff work hard to make everything fresh and inviting. I will pass your comments along to them and to our kitchen staff.

"Razor sharp edges on bottom of door cut open my toe through the toenail. SHARP and Protruding."

1
06/08/2018

Can't wear sandals in this hotel unless you want a trip to Urgent Care. Informed the manager and even showed them my cut up toe. He didn't seem to care at all and didn't even offer an apology. POOR customer service. We'll see how much the urgent care bill is and maybe I'll send a copy to Best Western. Still don't think this manger would care though!

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear jenstad11; On behalf of our entire team, I would like to apologize for not exceeding your expectations. I apologize for the apparent lack of response, you were in the very capable hands of the Assistant Manager who appeared to have administer first aid and was obtaining information. We have and are addressing this matter. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Clean, nice-sized rooms and breakfast included!"

5
06/08/2018

Have stayed at 2 Best Western locations in 2 states and they were consistently clean and upgraded. Breakfast is included and isn't just danish and coffee - something for everyone. Staff super-friendly and helpful.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear Igholston; Thank you so much for your review, we appreciate your business and hope you will continue to choose Best Western locations in the future. Our super-friendly and helpful staff are looking forward to your return. Thank you,

"Unacceptable"

2
29/07/2018

Very disappointing hotel. Not up to BW standard at all. Room not made up on second day. Musty smell around bathroom. Hook on bathroom door missing. Had to change room due to elevator noise. Insufficient seating in dining room, had to wait for a table. Extremely loud AC unit. Wish we had stayed on at La Quinta.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear Diane S; Thank you for your review, I appreciate knowing about your experience. This is not the norm for us and I will look into the situation to ensure your next stay will be much better.

"Pleasant Relaxing Stay"

5
28/07/2018

I stay at the Best Western as often as I can when I am in Lacey. The staff have always been friendly and very helpful. The beds are comfortable and the rooms have always been clean. The breakfast presentation, especially the fruit display, is very appealing and the fruit selection is varied and the fruit is always fresh. I also try to use the fitness center and the equipment has always worked well. Overall for the price Best Western is an excellent choice.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Thank you Raquel R, for your 5 dot review. We appreciate the kind words regarding our staff and amenities. It is a pleasure to serve you and we look forward to your next visit.

"Decent stay"

3
25/07/2018

The best person that works there is Krissy she is always making sure that we have a great stay and always smiling. She truly cares about her job and makes sure that all the guests know the best western standards.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Thank you Greg D, for your review. I will pass your comments on to Krissy.

"Great stay"

5
24/07/2018

We enjoyed a comfortable stay in a very nice room. Bed was comfortable, room clean, amenities were all working well. The breakfast was exceptionally good. While not an inexpensive hotel, this BW+ is in an ideal location for shopping, freeway access, and proximity to the Puget Sound area.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Thank you David B; Thank you for the wonderful review, We are glad you enjoyed your stay and were able to explore the Puget Sound area and local shopping. We look forward to your next visit.

"Great Breakfast very clean"

5
23/07/2018

Very Happy....Easy Stay for 7 day, Great Quick Breakfast, with lots of choices.... Lovely Staff... Room was clean... Could use Make up mirror in Bathroom.... Could be a little less money, kind of pricey for BestWestern, around 165.00 per night / 7 days 1,100+ .... They have pool, and gym but didn't use... internet and TV work fine... Could use bigger pillows and feather free.... Won't want room near elevator cause of the bell is loud... We had a nice quiet room at the end of hall....

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Greetings gilbride422; Thank you very much for the glowing review. We are glad you enjoyed your stay with us. I apologize you did not get feather free pillows, we do have them available for our guest who prefer them. I do hope you will stay with us again next time you are in the Olympia, Lacey area.

"Appreciated this stay!"

5
12/07/2018

The staff were sincerely friendly and entire hotel very clean. The hotel is very conveniently located but set off from the street so it isn't noisy. It is in an area with sunlight so the building isn't moldy. It is in a secure area.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Greetings debra20180711; Thank you very much for your four dot rating. We are glad you enjoyed your stay with us and we look forward to seeing you in the future.

"Welcome respite from the road"

5
07/07/2018

Our family stayed here after spending some time in Seattle and heading to Portland. Staff was wonderful and our room was clean and spacious.The breakfast was impeccable. Pool was fine when we stayed. From this location we drove to Mt. St. Helens, which was an easy drive. Looked like there were lots of fun activity options closeby.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Thank you, anneb65; We appreciate the review of our staff and facilities. I am glad you enjoyed your stay with us on your way to Mt. St. Helens. I hope you return to visit the Lacey area again soon.

"Best service at the best price"

5
03/07/2018

This is a very reasonably priced hotel, with excellent service. The staff is friendly and attentive, and will go out of their way to help you find your way to places of interest. A full complementary breakfast is served every morning. A good restaurant is just across the parking lot, with others a short walk or drive away. The rooms are very clean and large, with plenty of counter space in the bathroom and plenty of room to store things.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Thank you Suzanne S for the review. We appreciate it when our guests are pleased and enjoy their stay with us. I am glad you ere able to enjoy our breakfast with fresh cut fruit and make you own waffles. I hope we can serve you again when you visit the Lacey area.

"Good location, great staff "

4
01/07/2018

Its a nice hotel that was clean and modern looking. Had a great breakfast with two persons keeping the area clean and the food stocked. Lot of people eating in there both mornings we stayed. Room was clean comfortable and well appointed. Beds nice with clean covers, we slept well. Useful and nice furniture, 2 sinks in the double queen. We were on the second floor, only heard a little noise upstairs. All in all, nice quiet room. The contact we had with staff was excellent, very friendly and helpful. Front desk, maid service, maintenance person, and breakfast staff all were great. We liked the location close to shopping and lots of restaurant choices. There's a casino and restaurant next door. Close access to the freeway, the area does have a bit of traffic and congestion. I give 4 stars and not 5 due the cloudy unusable indoor pool, and the carpet at the entrance to the room(s) was worn. Ours had a few stains. Carpet was only worn at the entrance and bath area near door. The carpet was in good shape in the rooms interior. Maybe a vinyl or laminate might be a good option to fix that, without replacing the entire carpet. We brought our bathing suits and were disappointed we couldn't use the pool. We enjoyed our stay overall and would recommend the hotel, mainly because it is well maintained and managed, good location, with great employees.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear muddshark59; Thank you very much for the wonderful review. I am glad you enjoyed your stay with us and our staff was friendly and helpful. We know there are many choices for accommodations in the area and we strive to ensure we are the number one choice for clean, friendly service. We hope we will see you again in the near future. In the meantime we will work on updating our carpets.

"Wow a Best Western just blew my mind"

5
15/06/2018

Super modern lobby and great breakfast. The room we got (largest) had a separate second bedroom that only was enterable from the one suite (great for families with kids 1 exit!). The only items I can say need major improve the is he WiFi speeds... and the pool water was a bit chilly (minor).

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear lived_there2; Thank you very much for your wonderful review. We are happy you enjoyed your stay with us. We will work on the WI-FI, I know it is slow at time. We will look forward to seeing you again.

"Top notch Best Western"

5
28/05/2018

We were here this weekend for two nights. Asked for away from traffic and elevator and ice machine. We arrived from a very early flight. They had our room cleaned and ready by 11:00 am. We were put on the 4th floor on the backside. It was so quiet even the refrigerator did not wake me up. My husband had the complimentary breakfast and it was more than continental. He had bacon, sausage, eggs, toast, fruit muffins.... They even had gravy. Nice variety. This one is located minutes from a good Mexican restaurant called Maya. Good service and good food there. There is huge farmers market close by with food trucks and they sell all kinds of things from jellies to veggies, fruit, chocolates, jewelry. It is a permanent structure so they are there more than one day a week.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear AnnTWibb; Thank you so much for the glowing review, I am glad you were accommodated so nicely by our staff. Our breakfast staff take pride in offering fresh fruit and a large variety of fare, on some days we have bacon wrapped baked apples ( a personal favorite of mine). I am glad you were able to take in some of the local attractions like the farmers market. There is a game preserve nearby that you may be interested in on your next visit. It is a pleasure to serve you and we look forward to seeing you again, soon.

"Great local hotel"

5
14/05/2018

This Best Western is an amazing value for the money. The hotel is clean, rooms are spacious, breakfast is FABULOUS and the location is super convenient to I-5. And yet, the hotel is so well built that I didn't hear the freeway at all! If you have any reason to be in the Olympia area, this is a great option for you.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Thank you Jody L for the beautiful review. We appreciate hearing from our visitors. I am glad you mentioned our FABULOUS breakfast, we try hard to provide the freshest fruit and have a wide assortment of healthy foods along with the normal fare. We look forward to seeing you again in the future. Thanks again for the wonderful review.

"Very Pleased"

5
02/04/2018

Caring and concerned staff and very accomodating. Pleasant atmosphere and accessible to the highway with easy on and off. I would definately used this property again and suggest it to friends and family.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear Kphook; Thank you for your review, I am glad you are pleased the Best Western Plus Lacey Inn and Suites. We strive to give our guests the very best experience, friendly and caring service. We look forward to seeing you again in the near future.

"Great Place and Michelle was great"

5
15/03/2018

The lady at front desk MICHELLE was great. Went out of her way to make sure I had the right room and that everything was in good order. In fact she even made fresh cookies. WOW great service Someone should give that girl a raise.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Thank you so much for your review, I am glad you were taken care of so well. You were in good hands with Michelle, I know she makes sure all of our guests are treated as her family. We look forward to seeing you again in the future.

"Awsome Hotel"

5
08/03/2018

I have been staying at this great Hotel every time come to Lacey for the last year or so the rooms are super clean and comfortable, the breakfast with lots of choices and the staff here wow very nice and professional. the lady at the service desk Michelle always makes me feel welcome and love her fresh baked cookies. is people like Michelle that keeps me coming back because her way of making people feel welcome and right at home. thank you Michelle for all you do Jorge Lopez

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear Jorge Lopez; Thank you very much for your review, I have passed along your comments to Michelle. I am glad your welcomed so graciously and you enjoy our facilities so much. We look forward to serving you in the future. Randy

"Great for work and get away."

5
04/03/2018

Stayed here for the first time for a business event. Room was ready ahead of schedule, check-in was quick, staff was friendly. Room was large clean and comfortable. Convenient to freeway and shopping. Use the pool and the spa to relax. Probably the best breakfast I have had at a Best Western.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Thank you so much for your review. I am glad we were able to check you in ahead of schedule and you found the room to be clean and comfortable. I will let the breakfast staff know how much you enjoyed your breakfast. We look forward to serving you in the future. Sincerely; Randy

"Comfortable dog friendly "

5
12/02/2018

Nice room and bed, clean. Lots of stores and places to eat around the area. Quiet, pet friendly location by a huge dog park. Staff was nice and helpful. Great breakfast facility and items. Will stop here again.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Thank you so much for your review, I am glad you were able to explore the local area Parks, Restaurants and Stores. There is so much to see and do in this area. Our staff is well informed of local events as well. We look forward to seeing you again soon.

"Really nice stay, We enjoyed our stay."

5
15/01/2018

Well everyone likes a deal so on a recent trip into Washington I decided to use 10,000 points Best Western had a promotion going this month. I had never stayed here but I was very impressed. Their staff was super nice, The property is clean, comfortable and safe. They have a great pool and hot tub and they have a wonderful facility guy who I am sorry his name slips me, but he has been at the property 14 years and he made sure that the pool and hot tub were running really well, he obviously takes pride in his work and he really cared about our stay and how our trip was going. Really nice person. We would highly recommend this hotel to anyone we know. Give it a try if you are in Olympia. Very handy location near many places to eat, shop and or bars and casinos if that is your thing.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear JeffD915; Thank you very much for your fantastic review. So happy you were impressed by the staff and facilities. We work very hard at making Best Western Lacey the best place to stay in the area. We look forward to your next visit. Sincerely, RN

"BW Lacey Washington"

5
07/01/2018

This is a very nice Best Western....nothing fancy, but very clean, modern, comfortable. The breakfast is on the plus side. We travel regularly to or through Olympia and we will use this BW in the future.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear Marcella D; Thank you the beautiful review, very glad you enjoyed our expanded breakfast. We look forward to serving you on your next visit to Olympia/Lacey area. Sincerely; RN

"Great staff, great location"

5
05/01/2018

This is a nice hotel in a great location for visitors to Olympia or the Ft.Lewis/McChord base, right on I5, and although my room was facing the street, I could barely hear traffic- even when I opened the window- highly recommended.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear 62annn; Thank you for "highly recommending" us. There is no higher praise we could attain than to have our guests telling the world about our facility. We look forward to serving you in the future. Sincerely; RN

"Well maintained "

3
05/01/2018

My husband and I stayed at the Best Western Plus Lacey Inn & Suites and I thought it lived up to its reviews. It's clean, well maintained and provided a very good breakfast. Efforts were made to update the showers, counters and linens. The attendees who provided the breakfast were busy wiping down chairs and counters while waiting for customers which I thought was impressive. My only concern was for the poor lady who greeted us at the reception desk had noticeably bad teeth with obvious anterior decay and moderate buildup and gum disease. I would really advocate for these customers service workers, some kind of dental care so these employees who greet the hotel customers everyday can smile and feel confident about their teeth. This is so important!

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear tennismeACE; Thank you for your review of our staff and facilities, we really appreciate the comments and strive to provide the very best in service and amenities. We strive in providing the best in service and care to our guests. We also are looking into providing our staff with better care as we realize our employees make us successful. Thank you, RN

"Not a bad room in the place"

5
05/01/2018

There isn't a bad room in this place. Our room was probably in the worst place possible when you think of hotel stays. directly across from the elevator, above the venting machine area, and right next to the front desk. We were not sure how great our sleep would be at check in. It was fantastic, we couldn't hear any of it, I was amazed. This is probably one of my all time favorite Best Western properties.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear 929rebekahp; Thank you for the review. I really appreciate you have rated us as one of your all time favorite Best Western Properties. What an honor it is to achieve such a high rating. Thank you, RN

"We only stay here in Lacey"

5
01/01/2018

We are never disappointed when staying at this hotel. It costs a little more than other hotels in the area, but the staff is always friendly, everything is always clean, and the breakfast is excellent.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear Linda T; We are so happy you choose to stay with us. Love to hear you find us clean and friendly. We hope to be your place to stay while visiting Lacey for many years in the future. Sincerely; RN

"$20 pet deposit NOT REFUNDABLE"

3
31/12/2017

$20 pet deposit NOT REFUNDABLE as BringFido app states, manager did not care to honor the stated information. Randy the manager was quite short with me, after seeing what the app stated he did not make any compromises like many other hotels have. He told me to call and complain to BringFido. Many hotels we've stayed at will honor this app information and treat you as valued customers, not at this BW.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Greetings Mel263; I apologize the bringfido app had misinformation. Until you brought it to my attention I had never heard of this app. I am in the process of investigating how to update their information so is will be accurate for those who may want to use them in the future. Thank you; RN

"Great place to stay"

5
28/12/2017

Great hotel, friendly staff, very clean inside and out. The express checkout was really good option. Stayed over for only a night for a family reunion, but would definitely stay there again when needed.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Greetings Karla R; Thank you so much for your comment "Great place to stay" I am glad you enjoyed the time here. We look forward to serving you in the future. Thanks again, RN

"We Got the Flu..."

4
12/12/2017

One thing I dread when traveling is getting sick and both my husband and I did during our visit to the area to see family. The staff could not have been more kind. Neither one of us could eat so they found Peppermint tea for us and peppermints and kept the water bottles coming. When we realized we could not fly out the day scheduled we called the front desk and they were very accommodating in allowing us to stay put for one more night. That aside, our room was large (thank God we had 2 queen beds this time!!), very clean and comfy, flat screen tv, coffee maker, mini-fridge, microwave. Conveniently located for us with family only a few minutes away. I highly recommend this Best Western Plus and kudos to their kind and caring employees.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear CMC_03; Thank you so much for your review. So sorry you were sick, I know how difficult it can be away from home. I am glad we were able to make your stay a little more comfortable for you and your husband. I hope you return and experience us under better circumstances. Sincerely; RN

"Excellent hotel for Lacey Washington"

5
12/12/2017

Visited family. Hotel was close to main street, we were able to walk to places to eat. Hotel clean, breakfast outstanding, for hotel breakfasts. Had fresh fruit, yogurt, apples, and of course, the waffle machine!

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear Claire M: I hope you had a great visit with your family. I am glad you were able to walk to the nearby stores and eateries. Thank you for mentioning our expanded breakfast, I believe we are second to none in providing fresh fruit and a variety of choices including those wonderful waffles. Sincerely; RN

"First stay! Great location!"

5
06/12/2017

Stayed here as close to Cabelas for a little shopping. Very clean newer hotel. Room and bed were cozy. Great coffee in room. Breakfast was wonderful and included many items including strawberries and watermelon . All staff friendly and accomodating. Pool and hot tub were small but served their purpose. Walking distance to Costco and quick walk to Hawks Prairie Casino and Restaurant. We loved the restaurant and we received 15% off from staying at the hotel. Loved it and kid friendly but with full bar...bonus! Stay here! You can't go wrong!

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear lovegreatservice: Thank you for the rave review. We appreciate hearing from our friends. I am glad you were able to experience our expanded breakfast. We take pride in providing fresh fruit and a wide variety of other breakfast items like waffles and spinach omelets. I hope your shopping was a complete success, can't go wrong with Cabela's and Costco. Happy holidays. RN

"Many stays"

5
06/12/2017

Have stayed here a lot over the last few months. Very good staff and friendly. Breakfast is way above other places. Would recommend to family and friends. Close to places to eat and Costco is across the street. At the time of this review nothing negative to say. A plus is I have never seen a bus for a team or anything here. So have never had to worry about loud people and getting a good nights rest.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear justink59: Thank you for your review, we are glad to serve you. I appreciate the mention of our breakfast. We strive to provide a good variety of fresh fruit, cereals, and breads. We look forward to providing you with a nice quiet nights rest in the future. Sincerely; RN

"Dependable Quality"

5
05/12/2017

I always stay at a Best Western. Their facilities including an indoor pool are always clean. Their Showers, TVs, Coffee Makers, Etc. always work. I like that I know what to expect in the way of their rooms, breakfasts, and staff. I use Best Western for both business and family travel.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear Tiffany J; Thank you for your review of the Best Western Plus in Lacey, WA, and thank you for being such a loyal guest. We appreciate our friends visit. We look forward to your return. Sincerely; RN

"The best hotel we have staye in."

5
02/12/2017

A new hotel. The room was larger than most of the hotels we have stayed in. There were two sinks in the room, one in the bathroom, and a second near the refrigerator & microwave. An excellent place to stay with large clean rooms, friendly helpful staff. Just off Interstate Hwy 5, so it is handy place for the highway traveler. We plan to stay again on our return trip to SeaTak Airport.

"Awesome Service with a Smile"

5
01/12/2017

The overall expereince was outstanding. The team was very attentive to every guest and they took the time to engage guest. I truly enjoyed the stay. The front desk clerk was awesome. You could tell he was passionate about his job. The rooms were very clean. They do have pet rooms and I specifically did not want a room where a pet stayed.

"Awesome"

5
29/11/2017

Everyone great, it's my get away place, something in the breakfast area for everybody pool and hot tub very nice and clean rooms are very comfortable i love the wall mounted shampoo and conditioner and the evening cookies are a nice treat

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear 407claraa; It is so good to hear that we are your "get away place", and you enjoy our facilities as well as our deluxe hot breakfast and fresh baked cookies. It is our honor to serve you and we look forward to seeing you in the future. Sincerely, RN

"Great night'sstay"

5
26/11/2017

A great stopover for the night. Convenient location with I-5 access. Free breakfast. Extremely clean property with a helpful staff. Washer and dryer on site. Good location for close restaurants. Rates were extremely reasonable.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear MarineAir10; Thank you for choosing Best Western Plus in Lacey for your stay. I am glad you found us to be a "Great night's stay." We strive to give you the best value for your hard earned dollar. Clean, comfortable rooms, a fantastic breakfast and a helpful and professional staff. We look forward to serving you in the future. Sincerely; RN

"Another good night's sleep Thank you."

5
08/11/2017

THis hotel is convenient for us upon our trips to places north, and visits to family in the Olympia area as well. The owners and management take care of the property and hire staff that is customer oriented. The guest room furnishings are in good order and comfortable beds as well. We look forward to another visit here before the end of Nov and yet another visit in Dec 2017.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Thank you sandyzs2016; We're so happy you had another good nights sleep at the Best Western Plus Inn and Suites in Lacey. We enjoy serving our guests and providing everyone with exceptional service. We look forward to your next visit. Sincerely, RN

"Nice place but double check your reservations in advance"

4
31/10/2017

Our room was fine and it's a clean place. When I asked at checkin about my inlaws room they lied to me about it saying that they had them right next to us when in fact they didn't even have their reservations.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear Karen C; I do not know what happened with the reservations, I have looked into the matter and have no answers. Please accept my apologies, I assure you this not the norm. Sincerely; RN

"Great Place to Stay"

5
21/10/2017

I usually stay in Best Westerns because of the rewards program. This one stands out. Its new, very clean, great employees and I really like the fruit selection for breakfast. I will try to stay here as often as I can when I'm in the greater Seattle are for business.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear W6781GF; Thank you so much for being such a loyal guest of Best Western Plus in Lacey. I am glad you enjoy our expanded breakfast, with our fresh cut fruit and build your own waffles. Our employees look forward to serving you in the future, hope to see you soon. Sincerely; RN

"Very Nice Hotel"

5
16/10/2017

Highly recommend this hotel if staying in the Lacy or Olympia area. Staff are friendly and helpful, rooms are clean, good free breakfast and good selection of local restaurants nearby. Hotel also has computers for your use to access the internet.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear jameswS6669UV; Thank you for the wonderful review of our facilities and staff. We strive to make your stay as carefree and enjoyable as possible. We look forward to serving you in the future. Sincerely, RN

"Exceeded expectations"

5
14/10/2017

The location and access to this hotel was great for an overnight stay. The staff were excellent, bed was comfortable, breakfast good, and Lacey was a nice little place. We enjoyed dinner at a Thai restaurant a short walk from the hotel.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear Love2bike62; Thank you so much for your review of Best Western Plus in Lacey, WA. We love to hear we "Exceeded Expectations". There is so much more than being convenient to the freeway, we strive to exceed in hospitality, I'm glad our service reflects that. We look forward to seeing you again in the near future. Sincerely; RN

"Great stay"

4
13/10/2017

Had a wonderful stay. Staff was friendly and accomadating. One thing I will point out. Is that the hotel states it is "pet friendly", it is ONLY dog friendly. I had a cat and called to make sure I could get a pet friendly room. Upon check in (I made arrangements for my cat to stay elsewhere) is when I found out that they only allow dogs.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear debrapH4608EL; Thank you for the wonderful review. I apologize for the miscommunication on what pets we allow. Thank you for choosing Best Western Plus in Lacey for your accommodation needs. and I do hope you will visit us again, soon. Sincerely, RN

"Very clean hotel"

5
05/10/2017

Everything was great. They let us check in early at 12:00 instead of 3:00. Room was nice and clean. Tv has lots of channels. Breakfast was good from oatmeal to waffles to omelettes. Very convenient to highway. Would stay at this hotel again.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear 50JoeM50; I am glad you chose to stay with us, and we could accommodate the early check in. Thank you for the beautiful review, especially on the expanded hot breakfast, we are glad you enjoyed it. We look forward to serving you in the future. Sincerely; RN

"Quiet and Comfortable"

5
04/10/2017

I came in late, and the staff were energized, friendly, and ready to check me in. The moment I stepped into the room I felt comfortable. The room was fresh smelling, clean, and super quiet, which is what I needed for an all day meeting I had to prep for the next day, thank you.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear 262cindyw; Thank you, it is our pleasure to serve our guests and make every experience a great one. I am glad we were able to help you prepare for your all day meeting and trust all went well. We look forward to serving you in the future when you visit Lacey again. Sincerely; RN

"Cleanest Motel"

1
02/10/2017

This was the cleanest,friendliest,nicest motel I have stayed with in a long time. The breakfast was more than fantastic. Even the thought that went into the presentation of the breakfast items was 5 star plus. Everything was top of the line and will be staying there again

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear Linda G; Thank you for the great review on the breakfast and us being the cleanest, nicest hotel you've stayed with in a long time. I do not understand the 1 rating. I hope to see you again and be even better. Sincerely; RN

"Great choice in Lacey"

5
30/09/2017

We stayed here the night before a charity bike ride. The front desk was kind enough to give us a ground floor room right by the exit so we could easily bring in our bikes. Clean room, comfortable beds. The front desk let my husband into the breakfast room early so he could load up before his 100 miler. The breakfast was one of the best buffets I've seen. The fresh fruit (my favorite part of a buffet) was wonderful. Two kinds of RIPE melon, pineapple, strawberries, bananas, apples, oranges and grapes. Applesauce, yogurt, hard boiled eggs, two kinds of sausage, veggie omelets, waffles, biscuits and gravy, oatmeal and cereal and pastries. Outstanding. Nice if small pool and spa. Room was on the small side, but even with two bikes it was okay. And fast free wifi. I'd return.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear orygunal; Thank you for the wonderful review of Best Western Plus in Lacey, WA. I'm glad we were able to accommodate your husband before his 100 mile ride. I'm very glad you were impressed with our fresh hot breakfast. We buy our fresh fruit daily and our award winning kitchen staff cook those spinach omelets as you eat. I hope to see you and your husband back soon. We look forward to serving you in the future. Sincerely; RN

"Stay in Lacey"

4
26/09/2017

We visited Seattle and wanted to visit a relative in Lacey so we decided to stay in Lacey instead of driving back to Seattle - found Best Western in Lacey - very affordable, clean, friendly staff, clean room, quiet and very comfortable - the continental breakfast was really good too! Thank you Lacey - we'll be back!

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear Guille I; Very glad you came to visit and found the Best Western Plus in Lacey. It is a pleasure to hear from our guests and to know what your experience was like. I'm glad you enjoyed the continental breakfast with our fresh fruit and homemade omelets not to mention the fresh waffles. We hope to see you again, in the near future. Thank you for discovering us. Sincerely; RN

"Great Hotel Experience!"

5
23/09/2017

From the time I walked through the front door of the hotel, we were treated as a VIP. The staff and presentation of the hotel (aesthetically pleasing) is truly among the best! I cannot recommend this hotel enough.

"Great place"

4
23/09/2017

This place was really sweet! I have some great sex with my girl there. I will go again! Also the people there were really nice but for this grumpy lady at reception. I also like the ubication of the place, you can get there really quick from every speed way in the city.

"Very Nice!!"

5
21/09/2017

Rooms are spacious and quiet. Staff makes you feel at home and not rushed during check-in. We normally eat breakfast but did not this time; food looked good when I walked through for some water. Business office for guests was quiet and easy to use. This is an easy on/off to the freeway location.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear lyndaw945; Thank you for the review of your recent stay. We are glad you were pleased with our spacious and quiet rooms. Too bad you did not eat breakfast. We have fresh made spinach omelets, fresh cut fruit and build your own waffles. We look forward to serving you on your next visit and hope you try our breakfast when you return. Sincerely; RN

"quality and fantastic employees"

5
20/09/2017

We have been coming to the BW in at least twice a year since it opened and will continue for many more years,we will because of front desk staff remain loyal to Lacey BW. The also do an excellent presentation of the breakfast.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear CANCUNLOU; Thank you for being such a loyal guest of Best Western Plus Lacey, and for the beautiful review. It is so nice to have our friends return again and again. We look forward to seeing you when you return. Sincerely; RN

"Nice hotel"

5
10/09/2017

We were going to stay in Olympia but decided to stay in Lacey instead. Check in was quick. We did not see much of the area to know what was there. We ate dinner at the casino next door. It was decent food for the cheap price. Would not hesitate to stay here again if I was in the area. Only complaint was a lack of choice for zero calorie drinks in vending machine. My husband is a diabetic and cannot have the sugary drinks.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear ColeenRN; Thank you for the wonderful review. I will pass your comments regarding zero calorie drinks to PEPSI, they are the vending company we use. I hope you will visit us again. It is a pleasure serving you. Sincerely; RN

"Awkward check in, over-all excellent"

5
30/08/2017

Check in was awkward because the girl at the desk didn't want to show us the room first(which you should always do by the way! You never know what you're really going to get until you see it! Nice lobbies don't always equal nice rooms.) and actually grumbled about it out loud but after getting her past that things went smoothly. The rest of the staff was excellent. Pros: Clean spacious rooms with no "hotel room" smell at all. The breakfast was great with a fresh fruit buffet and little omelets and sausages and the like. A very clean and organized buffet. 12pm check out! Cons: The hair conditioner dispenser in the shower was frustratingly slow to dispense it's contents. I appreciate the concept but the dispenser needs work. Bring your own and you'll be happy. The pool room was also small and contains the hot tub as well making for a very humid and chlorine'y environment. Add a couple shrieking kids and you'll want to hang out somewhere else. If you don't care too much about the pool like I didn't you'll have a great stay. A tip: If you're hungry take your room key card with you to the little casino in the parking lot next door you'll get 15% off your bill. We only discovered this by accident. They also have a large selection of local beers on tap and are generous with the samples so you can pick the ones you like. The chicken parmasean was really nice.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear Grahame M; Thank you for the review of our hotel, I apologize for the rough start with seeing the room first. I will do some more training. I'm glad you enjoyed the breakfast, our lady's do an awesome job. I hope you visit us again in the future. Sincerely; RN

"An Exceptionally Fine Property"

5
29/08/2017

This is one of the finest BW properties we have found in our 15+years of staying with BW in all parts of the country. It is convenient to both Mt. Ranier N.P. and the south Puget Sound. A large Safeway and numerous restaurants are nearby. EZ access to I-5 at Exit 111.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear Robert U; Thank you for rating us "an Exceptionally Fine Property" we work very hard to make sure we remain the best in the area. It sounds like you enjoyed the beauty that is Puget Sound, from the mountains to the sound we are easy striking distance to both. I hope you visit us again. We look forward to serving you. Sincerely; RN

"Good job!!!"

5
28/08/2017

smaller chains don't get the recognition they deserve, this one is tip top! the staff here day or night was awesome!!!! I intentionally didn't bring tooth paste and a razor. and they had that for me. breakfast was good, I filled up my thermistor with coffee so that I would have some during the morning

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear kesemalef; Thank you so much for the wonderful review. I am glad you were impressed with our hospitality in providing a razor and tooth paste as well as filling your thermos for the day. I hope you return in the near future, we enjoy serving you. Sincerely; RN

"Best hotel in area and it's not even a close race!"

5
23/08/2017

Our house caught fire. I knew we'd be in a hotel for a month so I chose the Best Western because of their rewards program. The General Manager, Randy was very helpful. The staff, especially Danielle, Sue and Greg were extremely friendly. It was very clean! And the cleaning staff was very kind as well. The breakfast is all you want. Real fruits and proteins included. Kids loved it! It's walking to distance to Costco, Home depot and many restaurants. (Some which will give you a discount if you show them your hotel key card) I couldn't be happier with this place. There's no comparison. Many Seattle hotels are twice as expensive and half as nice. I highly recommend this hotel to you.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear T4928XYpeterd; Thank you so much for the glowing review. So sorry about the house, glad we were able to serve you while things get put back to normal for you and your family. We look forward to serving you in the future. (under different circumstances, I hope.) Sincerely, RN

"Nuce"

5
23/08/2017

This hotel was very nice. My ONLY complaint was the shower. It didn't seem to have much pressure and it didn't get really really hot. Still giving the hotel five stars. The breakfast buffet was amazing. The two ladies working in there do not stop! They are constantly refilling everything as needed and go above and beyond. I wish they had a more kid friendly pool.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear appleorange22; Thank you for the five star review, and thank you for letting us know about the water pressure. We are looking into the water issue. Glad you liked the amazing breakfast. The staff in the breakfast room really appreciate the recognition. Thank you again for the wonderful review, we look forward to your next visit. Sincerely; RN

"Hotel"

4
20/08/2017

Friendly, clean, and well service hotel. Would recommend to anyone . Great internet for teenagers. Good free breakfast. Nice pool with hot tub.Staff very friendly and helpful. A quality family hotel near many family restaurants.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear P4054GAbarryw; Thank you for reviewing our hotel. I am glad you were able to make use of all our facilities like the free internet, pool, hot tub and our award winning breakfast. We look forward to your next visit. Sincerely, RN

"great base of operations"

5
20/08/2017

great place to sleep, and relax when visiting the family. breakfast is wonderful. further, the pool is great and is a great diversion for the grandchildren. the cost is very reasonable for what you get. the candy dish on the front counter is a hit.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear F5227Zlarryl; Thank you so much for choosing the Best Western Plus in Lacey for your stay. I am glad you were able to relax while visiting your family and your grandkids made use of the pool. It is a pleasure hearing from our friends. We look forward to your next visit. Sincerely; RN

"Great stay"

5
18/08/2017

Usually don't stay at Best Western but this hotel was recommended by a friend. Got the AAA rate. The hotel was very clean and the staff very friendly. We travel to Lacey quite often and this will be where we stay from now on.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear kevilE2121XB; Thank you for the testimonial, I'm glad your friend recommended us to you. It is a joy to see people, who usually don't stay with Best Western, experience the changes Best Western has made to improve the brand. Welcome to Best Western Plus Lacey, we look forward to your next visit. Sincerely; RN

"Clean & beautiful Hotel"

5
16/08/2017

We love to stay at the Lacy best Western plus hotel when we travel to Washington State. It feels like home. the rooms are so clean and nicely updated & the grounds are so pretty with beautiful flowers. We love the breakfast and the entire staff is outstanding.

"Friendly staff, very clean"

5
14/08/2017

The hotel is pretty new, so it's very clean and attractively decorated. Staff were very helpful. The pool was small but indoors, clean, and extra towels are provided poolside. Breakfast was great. Somewhat spendy, but I would stay here again.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear H S: Thank you for reviewing our hotel. We have been here for 6 years and are glad you found us very clean and friendly. We look forward to serving you in the future. Sincerely; RN

"Very clean and spacious hotel rooms and halls"

5
07/08/2017

This hotel has very friendly and efficient staff. The breakfast has lots of selections and a variety of fresh fruits. The all night clerk keeps coffee hot even at 2 am for us insomniacs and is quite articulate. The night clerk clerk (7 pm) makes sure clean catered food does not go to waste. The check in clerks are welcoming and friendly. No frowns in this hotel. The computers in the business center have fast internet.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Greetings johnfreeburgwaja; Thank you for telling everyone about your stay with Best Western Plus Lacey Inn and Suites. Glad were welcomed with friendly smiles when you arrived. You also mentioned our vast selection of fresh fruit in our breakfast area, we order them daily. We hope to serve you in the near future. Sincerely; RN

"Excellent Value"

5
06/08/2017

THE HOTEL IS NEAR THE HIGHWAY AND EASY TO ACCESS. Lots of parking. The room was large and comfortable and the bed was excellent. The breakfast selection was very good and the waffles and sausage were excellent. Friendly and helpful staff.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear David U; Thank you very much for posting a review of our hotel. I'm glad you enjoyed the expanded hot breakfast we provide, with the make your own waffles, fresh fruit and homemade omelets and pan fried potatoes. We hope to see you again. Sincerely; RN

"4 star quality, 2 star price"

5
06/08/2017

I'm a bit of a hotel snob and after spending the night in a different hotel with half the quality and a price that was half again as much, I walked into the Best Western Plus in Lacey and it was like angels singing. This hotel has amenities on par with many 4-star hotels I have stayed in at twice or even three times the price. I will be coming back here on a regular basis.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear TSHunter: Thank you for your review, I don't think we have ever been described as being like angels singing, but I like it. We strive to be the very best in the area and we are pleased when our efforts are noticed. We look forward to serving you in the future, glad you plan on coming on a regular basis. Sincerely; RN

"BW Plus First Timer"

5
05/08/2017

This is my first time staying at the Best Western Plus and I have to say that I was not disappointed at all. I was very happy about my spacious room accommodations and having a microwave in the room was a plus. Although I had a short stay at this hotel, it was worth the money spent for comfort. Hands down my favorite thing about this hotel was the awesome breakfast. Breakfast was very tasty and wholeheartedly appreciated.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Greetings sheenam429; Thank you very much for your glowing review. It is a pleasure to see you enjoyed your spacious accommodations as well as our expanded hot breakfast. We look forward to serving you in the future, as I am sure your first time will not be your last. Sincerely; RN

"Best Western Stay"

4
05/08/2017

Nice place to stay at an affordable price. Location is close to several stores and shopping centers. I would definitely recommend this hotel to a friend or colleague. The casino next door has really awesome food. Please try it out during your stay.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear R8814QBchrisa; Thank you for choosing to stay at the Best Western Plus Lacey Inn and Suites. And thank you for your review of your stay. I'm glad you were able to visit the casino next door. I don't know if you were told, if you show your room key they will give a 15% discount on all food items. Something to keep in mind on your next stay. Hope to see you again soon, RN

"Home away from home"

5
02/08/2017

My family members use this hotel as a home base when visiting parents and grandparents several times a year and have found it to be a great place to feel comfortable and welcomed by everybody that works on staff there.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear 169cherief; Thank you for your review, I am so happy to hear your family uses our hotel as a home base. It is a pleasure to see our loyal friends returning time after time. It is a honor to serve you. We look forward to your next visit. Sincerely, RN

"Great Hotel"

5
31/07/2017

I would definitely stay here again! Hotel very clean, staff was friendly. Continental Breakfast was great. Close to shopping and restaurants. No complaints, no issues. Overall a great hotel to stay in and it's pet friendly.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear 1herminiap; Thank you for writing a review for the Best Western Plus Lacey Inn and Suites. I am genuinely glad you enjoyed your stay with us. We strive to ensure your stay is the best it can be, from our clean, comfortable rooms to our expanded continental breakfast. We look forward to your next visit. Sincerely; RN

"Got it down"

5
28/07/2017

We are Best Western people and, due to the reviews on Trip Advisor, we drove right by the Olympia BW in order to stay at this one. And wow, were we glad! This hotel hits the top of the BW charts! Friendly and helpful staff, they are well-trained with their customer service. We rolled in a little early from a few days' camping, and they were kind enough to arrange a room for us as soon as it was available. We got in, unloaded a few things, and had a long, lovely afternoon nap in the quiet room. The hotel itself is newer, and the pool and hot tub were clean and enjoyable. We walked to a restaurant for dinner, and thoroughly enjoyed the large selection of breakfast food in the morning. The food was healthier than any we'd ever seen at a BW - they had lots of fresh fruit, and even had gluten-free bread for me when I requested it. So well done, and keep up the great work.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear JennyGrassValley; Thank you for your glowing review of the Best Western Plus in Lacey. I am glad we were able to accommodate an early check-in after your camping trip. We strive to provide the best customer service and hospitality possible. We look forward to your next visit. Sincerely; RN

"BW Always Good "

5
26/07/2017

Great location if you want a casino and some shopping. The room was large, clean and comfortable w/ refrigerator, coffee pot and microwave. The a/c worked great. Breakfast offerings included omelette, potatoes, 2 types of sausage, mini donuts, cereal, yogurt and more.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear nomad5253; Thank you for choosing to stay with us at the Best Western Plus in Lacey, WA. I am very glad you enjoyed our expanded hot breakfast and were able visit the casino and local shops. We hope to see you again, soon. Sincerely; RN

"Best Western Plus, Lacey WA - EXCELLENT ALL AROUND SERVICE AND ACCOMMODATIONS"

5
25/07/2017

This BW is by far, the most accommodating, clean, aesthetically pleasing and professionally staffed hotel EVER. I've visited many 5 star establishments, and this BW out did all of them. Sue was a special delight, ensuring I was taken care of in the most hospitable way. She went well above and beyond. Thank you, Sue!! The breakfast was awesome. Hot and plentiful. I couldn't have asked for a better stay. Great job, BW Team!!

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear sharonwM994VL; Wow, thank you so much for the kudos, I am very glad Sue was a special delight during your stay. She take pride in serving our guests in the best possible manner and treating everyone as her special friends. We look forward to seeing you again, very soon. Sincerely; Rn

"An excellent stay with an excellent person on the desk!"

5
23/07/2017

We stayed here last week, and Sue the lady on the desk that evening was probably the most genial and down to earth person I have come across in my 40 years of travel. She was friendly, personable, and made our stay just great! She upgraded us to a King Suite as we are Platinum members and a suite was available, and gave us information on where to go for dinner. She needs to be recognized for how she represents the Lacey Inn and Suites. Great job!

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear vancouverislandboy; Thank you for reviewing your stay with us and for mentioning Sue. Sue is excellent example of the " Hospitality" we want to share with all our guests. She is a leader with our Guest Services staff and we are very proud to have her. I am glad she made such an impression on your visit with us. We look forward to your return. Sincerely; RN

"The Best of the Best Western"

5
22/07/2017

As a Diamond Select member, the BW brand is almost a second home. Over the last 2 years, my personal opinion is that the quality of BW lodging in relationship to the ridiculous price point that these middle tier properties have escalated to now requires checking all comparatives for other brands that are trying to be more competitive. This property in Lacey is the exception by far. The first impression upon checking in and then going to your room via the elevator and hallways is that you are in a Hilton style property. I would highly commend the owner and the maintenance staff in keeping it spotless. In most properties of the BW level, you look at the paint and carpet everyday on your way to and from where you are going and in most cases its dirty, dull, dinged and damaged, which somehow doesn't make you look forward to "going home" every time you return. When you can ride the elevator with one of the very personable staff and wash them wipe down the inside of the elevator door so that it is shiny and fingerprint free, you know that your best interests are being looked after because they actually care about the one chance that all of us get to make a good first imression. In my travels, I have found only two properties that are worthy of the so called "Plus", and this one should be the example that all others follow if they want to earn that designation instead of just paying for it. Hands down the best quality of breakfast items that neither look nor taste like the usual mass prepared whatever it is you think you might be eating that the other BW properties usually try leave out at the lowest possible price point cost to them. The owner appears to be Canadian according to the elevator permit. Maybe that is the entire difference. Regardless, the stay was well worth the value received and I woud enjoy knowing where the other properties are that are owned by this same hotelier who must be very proud to share the ability he has to provide this level of service and comfort as he invites others to share "his home".

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear Kemp M; Thank you for being a loyal member of Best Western, and thank you for the beautiful review of your stay with us. As you noted, we are a property that knows the importance of bring "hospitality" back into our industry. We are aware our guests have a myriad of choices and we are striving to be the first choice. Our spinach omelets are fresh made each morning and our fruit selections are fresh daily. We are honored by our guest considering this their home away from home. We look forward to serving you in the near future. Sincerely; RN

"Excellent experience & great value"

5
21/07/2017

We were in Lacy for a softball tournament and our team stayed at this hotel. It was hands-down the best experience we've had with a Best Western. The rooms were comfortable and roomy, the staff super friendly, and the breakfast was amazing. This hotel changed my opinion of Best Western and I would definitely stay here again. It was also a great bargain.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear S6324AAelizabethc; Thank you so much for the wonderful review of your stay. I am glad we have changed your opinion of Best Westerns, we strive to provide a clean, comfortable room at a reasonable price. I hope the softball tournament went well, certainly great weather during your stay. We look forward to seeing you again soon. Sincerely; RN

"Great Place To Rest"

4
18/07/2017

My wife and I stayed hear one night last weekend. We had been traveling all day and were ready for a good rest. Sue at the front desk was very busy juggling customers, but she did a great job keeping her cool and attending to every one in a timely, professional manner. She is a great person to have at the front of your house. The room was very clean and quiet. They offer free Wifi and Complementary breakfast. The bed was quite comfortable as well.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear Gravy64; Thank you so much for the wonderful review. I am glad you were greeted and attended to by Sue, she is one of the best at making sure we exceed the norm in customer service and ensuring you get a clean comfortable room with all the information regarding our expanded continental breakfast and other amenities. We look forward to serving you on your next visit to Lacey. Sincerely; RN

"Bonnie L"

5
17/07/2017

We where treated as a guest should be. All the hotels in the area where apparently full, the phone rang 5 times while checking us in, however the gal answered each time while helping me and was extremely polite to each person. We had stayed the prior weekend at different place and where treated as if we should of not been there. What a difference! Staying at the Best Western has given me faith with hotels once. again.. Must say and the cost was 50% less.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear Bonnie L; Thank you for the beautiful review. I am very excited you were treated with hospitality. We strive to make sure each and every guest knows they are special to us. We enjoy serving and providing clean, comfortable rooms and a continental breakfast that is second to none. I am glad you enjoyed your stay, and we look forward to seeing you again soon. Sincerely; RN

"Nice room, Awful Overall Experience"

3
11/07/2017

I've stayed in this hotel (the exact same room) 2 years in a row for 4 day stays. Last year was ok, this year was awful. After getting woken up at 7:30 by new hotel signs being pounded into the wall behind our headboard we got promised a rate discount on our "stay". This discount only got applied to 1 out of the 4 night stay. The pool room was so toxic smelling that our kids only got to swim one time and ended up not feeling well after. I also got yelled at for having the pool room door propped open to get some fresh air. Same boring breakfast all 4 days in a row. Fridge seal did not work well and did not get fixed while we were there. Express checkout email did not get sent correctly because they copied the email incorrectly from my BW account. When I called to ask about these things after getting home I was straight up called a liar and the manager would not talk to me directly. I do NOT recommend this hotel due to the amount of problems and several rude office employees that made my trip a bad memory.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear 519shaylam; Thank you for your review, I apologize for the sign company beginning so early, and the awful overall experience you had during your stay with us. This is not the norm. I hope you will return in the future to see the changes we have made to ensure your experience is not repeated. Sincerely; RN

"personal"

5
09/07/2017

This hotel was great. very clean and friendly staff. would stay again. We stayed here for 8 nights and felt very comfortable. the breakfast was good as was the price for our stay. The room was very clean and the bed was very comfortable. we even had a view of Mt. Rainer. Highly recommend this hotel.

BW Plus Lacey M... M, Public Relations Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear J2322ANlaurag; Thank you for staying with Best Western Plus in Lacey, WA., and thank you for the glowing review. I am glad we provided you with a clean, comfortable stay, and a beautiful view of Mt. Rainier. We look forward to serving you in the future. Sincerely; RN

"lacey best western"

5
04/07/2017

Excellent. Breakfast comprehension. Couldn't have been better. Good service. Lovely pool and hot tub. clean. Friendly staff, good facilities. Room clean, bed very comfortable. View of Mount Ranier from our window. Good parking facilities.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear rosemaryb274: Thank you for staying with us and giving us such a nice review. Weather could not have been better to see Mt. Rainier. I am glad you found our rooms clean and comfortable and our staff friendly and helpful. We look forward to your next visit, hopefully the weather will be equally fantastic to see the surrounding area. Sincerely; RN

"Sweet hotel"

5
03/07/2017

Clean, affordable, great pool and hot tub. Good breakfast, easy to find Loved my weekend there. Had a King Suite with sofa and partition to the bed. So classy. Comfortable as heck bed and nice furnishings in room. Restaurant/casino right next door. Great bloody Mary and French dip :)

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear DarraghaFoster; So happy you stayed with us. The King Suite with Sofa is a very good choice, I am glad you found it clean and comfortable. I hope you will visit us again soon. Sincerely, RN

"Little disappointed"

4
02/07/2017

Review bill at check in, ensure that you get what they said during reservations. Great breakfast, rooms are great too. Oh and the staff are very nice. no bah bah bah all business here, pool good, fitness room good, TV was messed up right after turning it on, it would work it out.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear Delwin W; I am truly sorry you were a little disappointed. We strive to ensure each and every guest is given service above and beyond their expectations. I do hope you will return so we can show you our very best. Sincerely; RN

"Amazing find"

5
01/07/2017

This is an amazing property. Clean. Friendly. Professional. Breakfast is great. All BWplus should offer this breakfast. Close to Walmart and interstate. Short drive to restaurants. Close to air force base.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear NewyorkUpstate; I am glad you found us to be an amazing property. We pride ourselves in having a breakfast fare that is second to none, with the variety of fresh fruit and the build your own waffles and breakfast sandwiches. I do hope we see you again, soon. Sincerely; RN

"Fun Stay in Lacey"

5
26/06/2017

I came on vacation to visit a friend and had a wonderful time. The Best Western in Lacey is such a nice hotel, with a very nice staff. While I only stayed 2 days, I had a great time. I plan on returning to Lacey and will stay here again.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear nancygX737ZL; Thank you for making us a part of your vacation. I am glad you have a great time and plan to return. I hope you can stay longer next time, there is so much in the area to see and do. We look forward to seeing you again. Sincerely; RN

"Best Breakfast on Trip"

5
25/06/2017

On our recent vacation to Seattle and Glacier National Park, we stay at BW in Redding, CA, Spokane, WA, and Shelby, MT, and without reservation, we all agreed that BW Plus at Lacey had the best breakfast and room.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear Zane J; Thank you so much for the nice review, and thank you for being such a loyal guest of Best Western. We take pride in providing a great variety of breakfast items. Most people enjoy our fresh cut fruit and build your own waffles. Thanks for voting us the best stay of your trip. We look forward to serving you on your next excursion. Sincerely; RN

"Great Service"

5
21/06/2017

Friendly and helpful staff to us who are mobility limited. They deserve a S T A R ! Front Desk Manager helped with luggage; Breakfast Room Attendant helped carry food to table; Maintenance Person assisted with luggage to car. Wonderful people.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear michaelk32KN; It was a pleasure serving you. Thank you for the review of your recent stay, I am glad we exemplify hospitality. We look forward to your next visit. Sincerely; RN

"Great find"

5
20/06/2017

We were looking for a place to stay outside of Seattle and this worked out great. The check in was easy. The room was clean and comfortable. The breakfast was very good, the two ladies did a great job keeping everything in order and refilled. The fruit was great , oatmeal homemade , etc. I good variety of items. I would stay here again .

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear Chloeh114; Thank you the wonderful review, we are glad you consider us a great find. We pride ourselves on providing exceptional service from the moment you check in to the end of your stay. I do hope you will return soon Sincerely; RN

"Would stay again"

5
20/06/2017

After traveling from the Port Angeles Ferry, it was very refreshing to find the BW+ in Lacey easy to find and very accommodating. I only wished that I'd brought my swim suit. There was an issue of some uncontrolled children there, but the front desk person took care of it as soon as we called.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear 621lanis; I am very happy we were a refreshing stop during your recent travels. Hospitality is our goal with each and every guest, by providing clean, comfortable rooms to a relaxing time at the pool. I am glad we addressed the issue at the pool area, I hope you will return soon (with your swim suit). We look forward to serving you in the near future. Sincerely, RN

"Great Hotel"

5
20/06/2017

I usually choose to stay at Hampton Inn but decided to try BW Plus for a better rate and was pleasantly surprised that we had a similarly pleasant experience for a much better rate!! All the amenities were comparable to Hampton Inns. Breakfast was great!!

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear DukeMcCoy; Thank you so much for the beautiful review. We pride ourselves on being the very best in hospitality. I am glad you were pleasantly surprised by your experience here. I do hope to see you again in the future, we look forward to serving you. Sincerely, RN

"Informational,automotive"

5
15/06/2017

Lacey trip 2017,checked out some prospective fixes for problems potential .Evaluated custom fabrications. Met with potential providers, Hotell located between the two. Travel between both was very easy.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear Joyce H; I am glad we fit the bill on what you needed for your Lacey trip 2017. I hope all your problems were small ones. We look forward to serving you in the near future. Sincerely; RN

"Great Graduation Stay!"

5
15/06/2017

We had a comfortable stay while attending our twin grandsons' graduation. The hotel and staff are the best! Clean with highly professional staff, well stocked breakfast offerings, fresh cookies at 5:00 PM and apples and mints available at the reception desk. Highly recommend this BW to everyone!

"Recent stay at BW Hawks Prairie_Lacey, WA"

5
14/06/2017

We stay at this hotel about once a month or more. It is convenient to our travels to Olympia and areas north, ie, Seattle, Enumclaw, Everett, and more. Good service, clean rooms, great staff...and the cookies in the evening are also good. The breakfast service is much better than most of the hotels anywhere. We will stay here again.

"Great Hotel in a Good Location"

5
12/06/2017

Overall, this is a very good hotel in a convenient location. It is 10 minutes to JBLM and just down the street from good restaurants and basic shopping. The staff is friendly and there are work tables in the lobby for late night work sessions. The pool and fitness room are standard fare. The pool is indoors.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear LJSU; Thank you for your kind review, I am glad you were able to get out and experience some of our local restaurants and shopping opportunities, most within walking distance. Thank you for mentioning our work table in the lobby, we also have a business center with computers, printer and workspace in a separate closed in area near the front desk. I was our honor to serve you, and we look forward to your return. Sincerely; RN

"Great location walk to restaurant"

5
09/06/2017

New hotel and great rooms. Walk to restaurant and shops. Very well kept facilities, complimentary breakfast. Staff is very professional. Easy on off freeway. Located next to freeway but no noise in the room.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear TerryP837; Thank you so much for calling us a new hotel. We have been here for 6 years and are elated you found our facilities to be so fresh and well kept. I am also very pleased you were not disturbed by freeway noise, very often the proximity of the freeway is of concern to some travelers. Thank you for your review, I hope you will be back soon. Sincerely; RN

"Lacey-BW"

4
08/06/2017

The hotel is clean and well maintained. The breakfast is a great benefit. If you are unaccustomed to community type soap and shampoo dispensers, bring your own. Their soap and shampoo is dispensed from hanging dispensers in the shower, so you do not get individual containers / bars on a daily basis.

"One night stand"

5
08/06/2017

We booked this hotel based on its proximity to food and the Courses at Hawks Prairie. Extremely pleased on both counts. Hotel room was very large, clean and the breakfast excellent. We did not get a chance to use the pool or hot tub, but those looked nice as well.

"Good Hotel"

5
06/06/2017

Family 2 room king bed was perfect for me and my granddaughters had separate room. Hot cookies when we got there.. Apples and coffee breakfast was more then better then any other hotel I have stayed at. Keep up the good Job will be back..Love the Pool and Hot tub.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear ceshom2: Thank you for sharing your experience with others. We take pride in our hospitality and service. I am glad you and your granddaughters enjoyed our expanded hot breakfast with fresh cut fruit and our fresh hot omelets. We are very happy you have found a home with us, we look forward to serving you and your family again in the future. Sincerely; RN

"Excellent value"

5
05/06/2017

The hotel was clean and quiet. The free breakfast was far more extensive than in most other places, and the staff was friendly and attentive. A great value for those visiting the Olympia/Lacey/Tumwater area.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear stevenmO3205EP; Thank you so much for your wonderful review. I was glad to hear our rooms are clean and quiet, and our staff is friendly and attentive. We strive to bring hospitality into everything we do. You mentioned our free hot breakfast that is more extensive than most other places. We have fresh fruit brought in every day and our omelets are fresh made each morning. We take pride in offering the very best in quality, service and cleanliness. Again, thank you for your review, we look forward to serving you in the future. Sincerely; RN

"Great stay! Amazing Service!!"

5
05/06/2017

I Stayed at this hotel last month and I have to say that it was very a pleasurable stay over. Greg the gentleman at the front desk was amazing. The check in process was very prompt and well done. He was very welcoming and had lots of smile which was very nice to encounter. The hotel is beautiful and clean and the breakfast is superb. Lots of selection and open. I would definitely stay at this hotel again. The service I received when I arrived is something I definitely want to experience again. It is beyond greatness and perfect.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear Julala08; Thank you for share your experience of your recent stay at the Best Western Plus in Lacey, WA. I am very pleased you were welcomed by one of our newest members of our team. Greg is amazing and we are very happy to have him. We pride ourselves for providing exceptional hospitality and service. We look forward to serving you again in the future. Sincerely; RN

"Great stop on the way to see family"

5
30/05/2017

We've made it a habit to stay here on our trips to see the family. Very nice hotel, large clean rooms, and comfy beds. The kids love the pool, and we all really enjoy the location's many options for shopping and food.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear Jim B; Thank you for your wonderful review. It's great to hear you make it a habit to stay hear when visiting the family. I'm glad the kids love the pool and everyone can enjoy the shopping and food in the area. There are numerous parks and recreation areas, like the Nisqually Wildlife Refuge and Tolmie State Park on Puget Sound, all within 5 miles of the hotel. Thank you for being our guest, we look forward to seeing you again in the future. Sincerely; RN

"Great place to stay"

5
27/05/2017

Great place to stay. Clean rooms, quiet and well serviced. Breakfast is hearty and varied selections. Newspaper at counter in the morning and cookies and coffee at night. Excellent service staff. I stay there once a month for business and would not stay anywhere else in the Lacey are.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear Julia H; Thank you so much for your review of the Best Western Plus in Lacey, and thank you for being such a loyal guest. We take pride in providing clean comfortable rooms as well as our fantastic hot breakfasts. Our staff is truly hospitality oriented and are honored to have our guests write such wonderful things about us. We look forward to seeing you again next month. Sincerely; RN

"Outstanding Customer Service"

5
24/05/2017

This is not the most plush elegant hotel I have stayed at, but, the customer service here is great, the hotel is comfortable and I appreciate the hospitality that I have been treated to when I have stayed.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear B9619CNscottm; Thank you for your kind review. You are right, we are not the newest and most elegant hotel in the area but, we do strive to make our guests feel at home with our hospitality and professionalism. That is why we go above an beyond with our hot breakfast featuring fresh cut fruit, freshly made omelets, and our award winning build your own waffles. It is our pleasure to make sure every guest is treated as our special friends, we look forward to serving you in the future. Sincerely; RN

"Excellent stay"

5
22/05/2017

Best Western has stepped up their game in the Hotel business. Very comfortable and pleasant stay and all staff was very caring and professional at all times. It was nice to see a familiar person at the Hotel that was at the front desk thank you

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear A297RYnancym: Thank you so much for the review of your stay. Yes, Best Western is working hard at stepping up our game, with our fresh hot breakfasts, new décor, and a new outlook on what our brand needs to do to be the best in hospitality. I am glad you had a comfortable and pleasant stay with us, and the staff was professional and helpful. It is our pleasure to serve you. Sincerely; RN

"Enjoyed our Stay"

5
08/05/2017

Everyone was friendly and we enjoyed our stay. Beds were comfortable. Breakfast was good with a nice selection, the staff kept everything clean and stocked up. The biscuits could use an upgrade but they were decent. Over all my stay was very pleasant.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear karenbN1282AE; I am very happy you enjoyed your stay and everyone was friendly, we strive to make your stay a pleasant as possible. We hope to serve you again soon. Sincerely; RN

"Overpriced"

3
05/05/2017

Staff is nice and friendly and rooms seem clean but wasn't not impressed by the "pillow top" queen bed for $145. It was firm and worn. I stay at BW Bellingham often and they have the REAL pillow tops! Internet was comparable to dial up! 3-5 Mbps ! No Krueger coffee either. Which is almost standard in all BW pluses. Also a big shoutout to the GM, I mean "cha" (certified hotel administrator). Your cut and paste email was appreciated.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear Somkurt K; Thank you for your review, I appreciate the feedback. As we make changes in the future we will definitely consider your suggestions. One of the top issues has been our internet service and we are working on that issue now. Again, thank you for your review, hope to serve you again in the near future. Sincerely; RN

"Clean and Modern"

5
01/05/2017

We stay at Best Westerns almost exclusively. This is one of the nicest ones there is. The breakfast buffet is terrific. We were surprised to come back after our dinner to fresh baked cookies from the staff. It's a great place to stay.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear 266rebekahd; Thank you so much for the great review. It wonderful to hear that we are one of the nicest there is. We enjoyed serving you. Come back soon for more ice cold milk and cookies. Sincerely; RN

"Baseball Weekend"

5
24/04/2017

Staff were friendly, accommodating and professional. They were polite to the athletes where many hotels are not. The staff were engaging with the guests and treated everyone with respect no matter the ages. Very clean and updated. Great experience.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear robmF538UN; Thank you for your wonderful review, it is good to know my staff treated everyone, regardless of age, with the respect of being a valued and honored guest. We look forward to serving you in the future. Sincerely; RN

"Excellent Stay"

5
24/04/2017

If you're looking for quality, this is the hotel to stay at. The staff is amazing, the hotel is clean. The breakfast is incredible. Would highly recommend this hotel to everyone. A big thank you to Sue at the front counter for making this stay incredible!! Hotels need more people like you!!

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear Britjuscam; A big thank you to you for the glowing review, it is a pleasure to see reviews that tell us we are doing things right. I agree, Sue is amazing as is our housekeeping and breakfast staff. We look forward to serving you in the future. Sincerely; RN

"Great experience"

5
16/04/2017

Got in late received Quick Service night manager was very helpful couldn't say enough about this hotel everything look new quiet nights rest would definitely stay here again.... check out was easy breakfast was great

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear Mosesk867; Thank you so much for taking the time to review us on TRIPADVISOR. We appreciate hearing of your experience. We strive to give the very best service to our guests and it great to hear of our success. We look forward to serving you in the future. Sincerely; RN

"Clean, quiet, comfortable, amazing breakfast"

5
11/04/2017

This place was truly fantastic! The room was beautiful and comfortable. The hot tub and pool were so relaxing. The breakfast was better than most restaurants -fruit, eggs, meat, tons of assorted pastries and hot oatmeal! I felt like a rock star after a great night sleep and a delicious breakfast. Can not recommend this place enough. And don't waste your time driving around for a restaurant for dinner, just walk to the casino. Believe me, we drove around for 2 hours to find a sit down restaurant and failed.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear Roni S; Thank you so much for your glowing review. We are very glad you were able to relax in our beautiful and comfortable surroundings. Sorry you drove around for 2 hours to find a sit down restaurant, we have two award winning restaurants within walking distance of our front door, the Hawks Prairie Casino (where you ate) and the Hawks Prairie Inn. Both are fantastic. We look forward to serving you during your next visit. Sincerely; Rn

"Will go out of our way to stay here again"

5
09/04/2017

We decided to try a new location on the way home from our winter home so chose the Lacey Inn and Suites. Price is a consideration to us particularly due to high CND/US dollar exchange and this hotel seemed like a luxury hotel at value pricing. We found this to be true. Although close to I-5 it was very quiet and the rooms were very large, well appointed, and very comfortable. The bed reminded us home and that is important to us. The front desk staff (Sue) for our check-in was exceptional and noted in our Best Western account that our profile required attention and did this for us. The fresh cookies in the lobby are also a nice touch. The breakfast was very well done and again very attentive staff who added to the comfort of our stay. There is a gaming room next door with a lounge and restaurant where we ate our evening meal and a second restaurant across the parking lot so although the hotel does not have its own restaurant there are two to chose from steps away. Check-out was a breeze and again very friendly service. We have recommended this to numerous friends and will continue it do so.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear Sunrunner007; Thank you so much for trying us. We strive to provide a home away from setting where our guests may kick back and relax after a long day on the road. I am glad Sue was helpful and you enjoyed our breakfast. We will be sure to look for you as you follow the sun. Sincerely; RN

"Great stay"

5
09/04/2017

We stayed only one night but it was very convenient, clean and helpful staff. The breakfast was delicious and there were many options. The beds were very comfortable. We would definitely stay here again.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear Jamie H; Thank you for staying with us, and thank you for the glowing review. We hope to see you again in the near future. Sincerely; RN

"GREAT STAY!!"

5
03/04/2017

This was our first time at this Best Western. It appeared new, it was very clean inside and out. Very easy access off of the freeway. Nice location. The staff was great, as was the room. We did not have reservation and took a chance stopping by for availability. We got a King Bed for only $112.00. Well worth the stop if traveling along I-5 and you need to stop near Lacey or Olympia.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear JamesB17; Thank you so much for your glowing review of our property. I will share your comments with the rest of the staff, they enjoy hearing words of encouragement from our guests. Thank you again, for your comments. We look forward to seeing you in the future. Sincerely: Randy Nelson

"Nice"

4
01/04/2017

We enjoyed our stay. The staff was friendly. The room was very clean. Breakfast was very good. There were a variety of food which included biscuits and gravy, potatoes omelets, a variety of cold cereal, fresh fruit and oatmeal.

BW Plus Lacey M... M, General Manager at Best Western Plus Lacey Inn & Suites, responded to this review
Dear robertdW8973WE; I appreciate the shining endorsement of our staff and breakfast. We look forward to serving you in the future.

"Very helpful service when problem arose"

4
26/11/2016

The first night of our stay, there was a storm with gusts of wind and there must have been a loose screen on the window because there was a rattling noise coming from outside the window. When I told the front desk clerk the next morning, she gave us the option of having the repairman come up to see what the problem was or to switch rooms. We opted to switch rooms and the next room was fine, even with the continuing storm outside.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you 422rebeccag for the review. Our apologies and appreciation for reporting the troubling noise. We have investigated it and repaired the issue. We hope you will return again.

"Very comfortable!"

5
25/11/2016

Staffs are well trained, very clean, spacious and comfortable room. Very delicous hot breakfast. Nice location and pretty gardening. The location was in the business plaza, we were worried about noisy but it was so quiet. Enjoyed staying.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you 227changk for your great reviews. We hope you return again soon.

"Wouldn't even look up"

1
13/11/2016

Walked in, stood at the counter... Minutes passed... Finally she looks up and when I ask for a room she says there are plenty but won't check me in. Come back later. Terrible service. I mean seriously... You won't at least check me in? That way I can have the knowledge that a room is waiting?

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Please contact me so I may follow up on this. This is something that never happens at our counter and I would like to investigate it.

"Friendly staff beautiful hotel"

5
13/11/2016

The Lacey Inn is located convenient to the freeway and all points of interest and shopping. The staff is very helpful and friendly, rooms spacious, clean and beautiful. Did I mention quiet too. Good place to stay!!

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Newhere038 for your great review. We appreciate it and hope you return again.

""Spacious room, comfortable bed""

5
06/11/2016

Very helpful and courteous staff, clean and spacious room, well kept breakfast area and lots of fresh fruit were served. Costco is not far from this property( a cross the parking lot) and easy access to freeway

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Claire Y for your review. We appreciate it. As you noted our exit convenience to many things. We hope to see you again.

"summer stay"

4
02/11/2016

staff very friendly and accommodating . room was clean free continental breakfast breakfast area was well kept and the offerings plentiful. the room were air-conditioned and updated. the front desk as well as breakfast attendant were courteous and welcoming.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you charlrene623 for your review. We appreciate it and the comments about the staff.

"Best Western of Lacey WA."

4
29/10/2016

This location is spacious and comfortable. It is convenient to the Interstate and a wide selection of local businesses. Local choices include Home Depot, major gas stations and chain groceries. The reservation and check-out functions were very easy.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Charles V for your review. We appreciate it and hope your return and stay again soon.

"comfortable"

5
26/10/2016

The motel was comfortable, the breakfast was outstanding, staff was very friendly. nice and clean. Cookies at the front desk were very good.The location is perfect. lots of restaurants and shopping very close. This is a great place to stay.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you adrienned84 for your great review. We appreciate it and hope you return again soon.

"Another Great Stay"

5
25/10/2016

This is my 6th stay at this location this year. I always look forward to seeing the staff. Even though this location is right off the freeway, it is always quite. I will continue to stay here when in this region.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Martin for all your great reviews and comments. We look forward to seeing you again soon!

"Fantastic!"

5
24/10/2016

Stayed here for a business trip and the hotel was close to company headquarters. Really a very pleasant and quiet place to stay. Zero road noise from the nearby interstate and a solid breakfast served every morning. Staff was very competent. Close to restaurants and a casino with easy freeway access. I would recommend this place to anybody! Enjoy.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you bigidyo for the great review. We appreciate it and the recommendation. We look forward to being of service to you again.

"Wonderful Stay"

5
23/10/2016

Everything was great, room was super clean and comfortable. They had a sink/mirror area outside the main bathroom, which is so much more convenient than having to share the one in the main bath. We never use the breakfast at BW, as we're not early risers, but understand it's really good.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you oldmcdonald for your review. We appreciate it and hope you will return again.

"Come and Be Spoiled"

5
17/10/2016

This hotel is a great find. From the time you walk in the door untill you leave your know they care about your stay. Be ready for a wonderfull breakfast with the the details all covered. They fruit is prepaired and not just set out in a bowl to pick from. All the items are fresh and Hot. Put this hotel at the top of the list when your near Lacey WA. You will not be disapointed.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Daniel A for your great review we appreciate it. We are delighted you enjoy our breakfast, please come again and enjoy some more of our fresh fruit.

"Clean, Nice and Killer Breakfast"

4
16/10/2016

This place sets the standard for breakfast! Fresh fruit and fresh meats. The set up was outstanding. Will stay here again! Convenient to Ft. Lewis, Lacey, of Course, and Olympia. Convenient to shopping and eateries. One of the better BW's I have stayed at.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Barry T for your great review. We are delighted you enjoy our breakfast and look forward to your next stay with us.

"frequent visitor to Olympia, wa"

4
14/10/2016

This hotel has become our "go to" hotel in the area. We try to use Best Western hotels up and down the west coast. Clean and comfortable. Good staff and pleasant accommodations. I am adding words to meet the assignment. It seems unnecessary for me to add up to 200 words, but this system requires it. Silly!!! Word - Word - Word.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you sandyzs2016 for your review and continued patronage! We look forward to your next stay and wish you safe travels this Fall.

"Good Location , no Highway noise."

5
10/10/2016

Stopped here as a halfway point on our way to the Oregon coast. The rooms are very spacious and in " like New " condition , and very clean.The room we had had a sitting area that was like a little living room, so you don't have to lie on the beds to watch TV. Also you can walk across the parking lot to a Casino and restaurant. Breakfast that's included with your stay is among the best I've had , lot's of fresh fruits , and really good sausages. Unlike some other Hotels in this town , I did not here any freeway noise . Pool was a little small , but clean.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you seasidehomeandgarden for your great review. We hope you will stay with us again.

"Convenient, clean and very friendly!"

5
09/10/2016

I stayed here while preparing for a job interview and found it to be a very nice experience. Being that I was under some pressure and anxious, having the staff treat me with a smile and friendly conversation made all the difference in the world. The room was clean, beds were comfortable, wifi worked well, and the full breakfast in the morning filled me up. I really liked the free use of the computers in the business center too which helped me prepare me for my job interview as well. I am definitely planning to come back when I make my move. Thank you to the friendly staff, especially the tall young man (part korean, hawaiian, and something else I couldn't remember). He was very sociable and gave me a short pep talk on my interview as well. I hope you can figure out who he is from my not so helpful description and recognize him for his hospitality -- maybe on my stay within the next few weeks, I'll find out what his name is and be sure to let management know.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you altheab700 for your review. Aaron will be delighted to hear he was mentioned. We hope all goes well with your interview process and look forward to seeing you again soon.

"A pleasant surprise with Best Western Lacey."

5
29/09/2016

This is an excellent hotel. Very clean, quiet, great breakfast, great service, affordable, all the employees were friendly. THIS IS NOT AN EXAGGERATION. This hotel should be teaching other hotels "How to Run a Hotel". Everything was top notch, I mean everything.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Rangerspoppy for the great review. We appreciate it and hope to see you again soon.

"Best Breakfast at the Best Western"

5
28/09/2016

The Best Western Lacey is a newer hotel with larger than normal rooms for a chain hotel. The hallways are wider so you can get luggage down them without hitting the walls. Breakfast gets 5 stars for the fresh fruit, omelets and paninni maker. This hotel is very quiet with easy access to the highway. There is even a Costco right across the street with gas available for a lot less than the other stations down the road. I have paid a lot more and gotten a lot less. If I am ever in the area again I will definitely stay here.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Bridlecreek for the great review. We are delighted you enjoyed our facilities and location and look forward to being of service to you again.

"Pleasant surprise!"

5
26/09/2016

Wow! When we arrived to spend three nights here in Lacey, WA at the Best Western, we were pleasantly surprised. It was clean, the people working at the hotel were friendly, the beds were very comfortable, the breakfast area was clean and the food was nicely prepared. This hotel is run like a tight ship. From the hotel manager to the people cleaning our room, they were very helpful. This experience was excellent! Best Western will be at the top of our hotel list in the future. Great job!

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you ge m for the great review. Please come stay again.

"Nice place to land at the end of the day"

5
26/09/2016

I would stay again. Breakfast was a pleasant surprise. Everything was fresh and presented nicely. Good coffee and the staff outstanding. Décor slightly dated but everything was clean and nice. Surprisingly quiet for being in a busy area. Front desk was helpful, friendly and got my wake-up call right.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Rhonda K for the great review. We appreciate the great feedback and hope to see you again.

"Wedding stay"

4
26/09/2016

Stayed one night to attend a local wedding reception and found this hotel to be very comfortable. Extremely quiet rooms and did not hear anything at night, even though our room faced the parking lot. The complimentary breakfast was very good.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Congratulations to the wedding party and thank you for staying with us. We appreciate the review.

"Wonderful!"

5
24/09/2016

Came her for work travel. We do a lot of field work and a good breakfast and good night sleep are really important to me and my coworkers. This place was perfect! The rooms are very clean and quiet. The continental breakfast is the best I've ever seen! They have your typical pastries and waffle mix to make your own waffle, coffee juice etc. But, hey ado have a variety of toppings for your waffle, two kinds of fruit compote, whipped cream, and nuts, as well as syrups. The fresh fruit was really good. Pre peeled and perfectly displayed oranges, watermelon, cantaloupe, strawberries, kiwi, bananas, and while apples. The big hit with the group was the pre made omelets and breakfast burritos! Okay, they weren't as good as a fresh one off your own skillet but they were pretty darn good! The breakfast staff were working hard all morning to make sure the food was coming out fresh and/or hot. The front desk staff were extremely nice and helpful, knew what they were doing and were a pleasure at any hour. In summary, my entire crew has agreed if we have work anywhere near this area this is where we want to stay!

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you imasoccernut for your great review. We are delighted you enjoyed our breakfast and facilities.

"Best ever!"

5
21/09/2016

We stayed at a number of Best Westerns in the Seattle and this one was the best of all. Enjoyed both nights there! Beautiful and immaculately clean. Stay was very friendly and also very professional. Would stay here again in a heart beat.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Linda S for your great review. We appreciate it and look forward to being of service to you again.

"All good"

5
21/09/2016

I really like this hotel. The rooms are set up well with a big bathroom. It is clean with a great breakfast. Nice beds. Everything you want as a business traveler. I would recommend it for a night and for extended stay.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Nicholas B for the great review. We appreciate the recommendation!

"Classy & Clean"

5
21/09/2016

Very upscale hotel always clean & quiet for a great nights sleep nice comfy mattress with nicer than normal linens, granite counter tops and shower enclosure. The second countertop and sink which is also granite works great for two people or more. The sofa and chairs and TV are very nice and have a divider to keep out the noise is someone is sleeping, The breakfasts are also better than usual and the attendants are extra nice. We love this Hotel and hope it never changes!

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you PKYTRV for your great review. We appreciate it. Any changes we make in the future will only be for the better and our guests comfort! Come back again soon.

"BEST COMPLIMENTARY BREAKFAST ON THE PLANET"

5
17/09/2016

Absolutely every single start-your-day-out-right breakfast item was offered in a clean spacious cafe area. Delicious coffee too!!! Abundant fresh fruits including sweet delicious Kiwi made my day. Every dish was replenished before it was empty. Seriously, Best Western Plus Lacey's breakfast is worth the price of admission!! My guest room was spacious and impeccable, as were the lobby and property grounds. As an older woman traveling with her service dog, I felt 100% safe and welcomed at BW Plus Lacey Inn & Suites. Thank you for a restful and rejuvenating evening and morning for a weary traveler. KUDOS!

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you 442jeanener for your great review. We appreciate it and hope you will stay with us again and enjoy our breakfast when you are in our neighborhood again.

"Easy on off from I-5"

5
17/09/2016

Next to all kinds of shopping. If someone needed to get away for a night or two just an hour or so away from home this is the place! The breakfast is one of the best I have ever had at a motel. The persons that made it did a wonderful job.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you lavonnek782 for your great review. I will make sure my breakfast team sees you comment. Please come stay with us again.

"Move"

5
15/09/2016

We are looking to relocate and the hotel was very convenient. The restaurant next door had good food and good service . The staff at the hotel were very friendly and accommodating. Will stay here again.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you srklouis for your great review. We are delighted our property was a good choice for you and look forward to being of service to you again.

"Comfortable Room & GREAT breakfast"

5
13/09/2016

After a busy day of work, the Best Western in Lacey is a great place to spend the night. The mattress firmness is just right--and the queen bed comes with four pillows of varying softness. Best thing about the stay is the breakfast that opens each morning on 6 am. Huge selection of foods including omelettes, variety of breakfast meats, made-to-order waffles, oatmeal, huge selection of fresh fruits, coffee with different creamers, juices, pastries. An awesome spread. The food items are continually replenished during breakfast hours. Friendly staff and plenty of tables. And the daily newspaper to peruse while enjoying breakfast!

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Robert S for your great review. We are delighted you enjoyed our facilities, breakfast and had a great stay. We look forward to being of service to you again.

"No Internet Peace Here"

2
12/09/2016

Over the three days I spent at this Hotel, all was excellent but the WiFi, an unacceptable problem in the year 2016. Within the first hour of arriving in my room I had a virus on my computer. at check-out, guests waited in a long line because the main desk computers were "malfunctioning".

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Mary - we hope your personal support team was able to assist you with your computer issue. Our network is protected, but doesn't protect your personal computer and your travels over the web, your personal anti viral/spyware would do that. Yes, we experienced a glitch in our PMS after two brief power failures on our end of the city. We opted to keep working on one computer to move the check out line along rather than stop and shut down and make everyone wait even longer. Our sincere apologies for all that you encountered during your stay.

"AMAZING STAY....LOVE THIS HOTEL"

4
11/09/2016

I was traveling alone and I was very particular about where I would stay since I have never been to this city before. I had checked out several other lower priced places, but the reviews were so bad. The hotel is clean and the furnishings are updated, but it looks pretty new. They have computers off the lobby. Breakfast was included, indeed a plus and quite the variety. This place is right in the middle of everything you need, not to mention the small Hawks Prairie Casino right next door. Many restaurants very close by....Chinese Buffet, sushi, Vietnamese, Mexican. Costco, Home Depot and Walmart Super Store, Safeway all very close by. The city of Olympia is about a 10 minute drive and they have a wonderful farmer's market with free parking. I left my phone charger in my room and they mailed it back to me.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Chinagal1965, we are pleased you chose us and more so that you enjoyed your stay and our location.

"Loved this hotel"

5
05/09/2016

This was the nicest hotel we stayed in during our 8 day vacation in the NW. The rate was reasonable, breakfast was great, it was easy to find and the rooms were very nice. We loved this hotel and next time we are in the area we will book it again.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you M7741SlisaF for your great review. We appreciate it and look forward to being of service to you again.

"Nice Motel in Lacey"

5
30/08/2016

It's a pleasure to write a review of the Best Western Plus Lacey Inn & Suites. My wife and I stayed there recently with our grandson after attending an opera in Seattle. (We'd driven to Seattle from our home in Portland for an evening performance.) We had originally intended to spend the night after the performance in the Seattle area, but we changed our plans after checking the prices at a few hotels in Seattle and nearby communities. In other words, we decided it was worth driving 40 miles or so toward home after the opera to avoid what we thought were pretty high hotel/motel prices in Seattle, Tacoma, etc. This turned out to be a particularly good decision, as it resulted in a very nice stay at the Best Western Plus Lacey Inn & Suites. We were warmly welcomed by the front desk staff there when we stopped by the motel around 2 PM on our way to Seattle. We were allowed to check in at this rather early time, making it possible for us to put our bags in our room, change our clothes in the room, and proceed to Seattle. Thus, when we got back to the motel (around 11:30 PM), we were able to just go to our room and get to sleep. Our room was clean and pleasant, the beds were comfortable, and everything in the room worked well. The hotel was, in fact, clean and pleasant throughout, and the breakfast was particularly good. (The two women who were running the breakfast room the morning we were there seemed to be constantly cutting up fresh fruit and replenishing the supply in the customer area. I send them special thanks for the great watermelon they provided.)

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you James C for your great review. We are delighted you had a great trip and were able to accommodate you. I will make sure the breakfast team sees your comments.

"Great stay"

5
29/08/2016

My wife and I stayed here for 1 night, wish it was 4. Very clean and comfortable. Hotel staff were kind and friendly. Breakfast room was even better. Many items to choose from. Pool was also great. We will come to stay again. Happy guest!!

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you adriansalgado777 for your great review. We hope look forward to your next stay with us!

"Uncomfortable hide-a-bed"

4
24/08/2016

The bed was fine but the pull-out sofa/bed was not, hard bars on the end. The breakfast was very good. The biscuits and gravy were fine and there was lots of fruit. There were shower gels, shampoos and conditioners mounted inside the shower but they needed a LOT of pumping to get a handful. I used the computer in the media room off the lobby and the speed was ok.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you HawaiiDAve Jr for your review. We appreciate the feedback. We hope to see you again.

"Very good place!"

5
22/08/2016

This was our first time in Lacey but now that we have family there we will be back a lot. We will stay here again. It was very comfortable, well maintained, good service, a particularly good breakfast and a good location. It was also pet friendly which is important to us.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Beavers71 for your great review. We are pleased you will be returning and that you enjoy our facilities and fido friendly rooms!

"Very nice other than Internet not "high speed""

4
22/08/2016

This Best Western Plus has the level of amenities that you would expect from that level of hotel. As usual, the room, general facilities, breakfast, service, etc. were all very good. The Internet left a bit to be desired. It was OK for email and general browsing, but was not quick enough to play anything other than a very short streaming video. So, if that's important to you, I would choose another hotel. Otherwise, it's great.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Karen D for your review. We appreciate the feedback on our wi fi inter net service. We recently made changes and like to know what our guests are experiencing. I will pass this on to our ownership.

"Best hotel in Lacey"

5
22/08/2016

Whenever we are visiting the South Puget Sound area we always stay at this property. You can always count on friendly and efficient staff. The place is always spotless. The breakfast is way above average. While it is close to I-5, the place is quiet; you will get a good night's sleep.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you RobinsonCreek for the great review. We appreciate your return patronage and are delighted you enjoy our location and amenities. We look forward to your next stay.

"Good nights sleep. "

5
19/08/2016

We stayed in Lacey to make an airport hook up the next day. The room was comfortable. Nice fitted sheets, restful mattress. The staff was very kind and welcoming. Good location near Cabela's. Should have stayed closer to seatac. The drive through Tacoma is LA at its worst, and Tacoma is bad 24/7.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Lincam for your great review. I 5 traffic this summer seems to be especially heavy.

"Nice"

5
17/08/2016

We travel with a dog. Room was clean, easy access to outdoors for the dog. Breakfast was way above average. Staff were very nice. Beds were comfortable and I really like the bed linens. Close to everything, including Costco, the cheapest gas in town.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Ellen for your great review. We are delighted you enjoy our pet friendly rooms, breakfast and linens. We look forward to being of service to you again.

"Olympia flying visit"

4
14/08/2016

Thoughtful and helpful staff. Very clean and excellent decor. Extra facilities such as gym and pool if you wish to use them are available. Internet service excellent. Breakfast included is a bonus and healthy options excellent. Good location for a stop over on way to Seattle.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you P1570QVhelens for your review. We hope to be of service to you again.

"Can't Go Wrong"

4
12/08/2016

Clean, friendly, and comfortable with a great location. Rooms are certainly above average. I stay at this hotel whenever I'm doing business within 10 miles. It is worth the extra few miles to stay at this Best Western as compared to other Hotels in the area. I'm a regular satisfied guest.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Gary for taking the time to do this review. We appreciate your patronage and look forward to your next stay.

"Service and Facilities are Great"

4
10/08/2016

Service was great. Although I am not typically a cookie eater, during this visit at Best Western offered and provided fruit (cut Water melon and peeled oranges - which sat in their display case for quite a few hours) ;rather than cookies during the evening hours. This is all fine and of the best intention, however not necessarily received well by all - Not to mention a few errant water melon rinds scattered within the vastness of the parking lot. When I asked about it, I was told its the management's idea of healthy lifestyles. (Not when it sets out for four plus hours - My opinion) All-in-all the visit was great. Thanks

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Daniel for your review. I understand that fruit is not everyone's favorite option. During the summer it seems refreshing. We do keep the tray iced but will watch the amount of time we have it on display. We appreciate you comments.

"Quick Stay"

5
29/07/2016

Was very clean, gave a good discount and the staff was pleasant. The breakfast was better than most "included" breakfasts we had on this trip that was very refreshing. Had a somewhat small dog area but there are plenty of other places to take them.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Drew for your great review. I hope you were able to utilize the off leash park across the freeway from us. Come stay with us again!

"Very nice Hotel"

5
27/07/2016

We were very happy with this place. Lobby of this hotel was bright,clean, big and inviting. Front desk people very pleasant and helpful. Hotel and our room smelled fresh and were tastefully decorated. Rooms stocked up with coffee and variety of tea bags. Bathroom very clean with extra towels and wall dispenser for soap, shampoo and hair conditioner . Our room was spacious and clean.Carpet looked clean and smelled fresh. Decent size breakfast room was bright, clean and organized. Plenty of different variety of food and fruit ,and pleasant atmosphere. Gym had good range of exercise machines and good air conditioning! Good location in vicinity of stores and restaurants next to major roads. If we travel that way again we would stay in this hotel would be more than happy to recommend BW Plus Lacey Inn to our family and friends.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Steve for your great review. We are delighted you enjoyed our facilities and amenities. We look forward to being of service to you again.

"Great hotel"

5
23/07/2016

This is a great hotel. Comfortable, very clean, friendly staff, and a very good free breakfast. The room was very spacious, clean, and well laid out. Linens were very nice, and the towels were actually soft (unusual at most hotels). I will definitely stay there again when in the area.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Phillip B for your great review. We are pleased you were comfortable and enjoyed our amenities. We look forward to being of service to you again.

"Best bet in the Seattle area"

5
21/07/2016

Stayed last nite (07/20/16). Friendly staff, I should've caught her name as helpful as she was. It's super clean and HAD THE BEST BREAKFAST we had in a "free" style breakfast. They has my extra request ready in under a hour of booking. I don't generally give 5 stars , but thus was best price and great stay.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you J C for your great review. We hope we have the opportunity to be of service to you again soon.

"Passing through"

5
21/07/2016

Best Western is always my first choice for hotels, but this one surpassed all that I had spent time in. It was exceptionally clean, the room was outstanding, and the staff were very professional. Best Western in my opinion is one of the fines chains going.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you KennethJ123 for your great review. We hope you are collecting your Best Western Reward points! Please come and stay with us again when in our neighborhood.

"Can't be beat"

5
18/07/2016

I had to stay 3 nights for a business trip. From the moment I checked in until the time I checked out it was a wonderful stay. Clean, easy to locate and close to restaurants and shopping, friendly staff and well appointed rooms. Had a free hot breakfast that was good as well. Will definitely stay again for business and pleasure.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Sarah for the great review. We look forward to seeing you again!

"Excellent Service and Hotel"

5
18/07/2016

The week prior my group had stayed at another (competitors) hotel that is right across the street from this location. We were scheduled to stay there again but due to poor service and filthy rooms we switched to the Best Western Plus. We were so happy with the service and condition of the hotel. Everything was clean and the staff all had smiles. Employees made things enjoyable for our two night stay. They went above and beyond expectations. Thanks for a wonderful stay.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Jeffrey for your review! It's our pleasure to be of service. We hope to see you again.

"Hotel was nice on the inside and out."

5
16/07/2016

Hotel staff, especially Sue was wonderful! The inside of the hotel including out room was clean, very roomy. In the morning due to the huge parking lot that is linked to several other business, it may be noisy. Ask for a room away from the front, but it is well worth staying here. I will be coming back

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you csignor for your review. We look forward to seeing you again!

"Another great stop"

5
12/07/2016

We stop here on our way to visit with family. We know the hotel will provide a safe. comfortable, enjoyable stop for our Family. and t uisit Met oor expectations J friend's staff, and a great pool, has made this hotel a recurring stop stop for us.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Jim B for your review. We look forward to your next stay. Enjoy the rest of summer and safe travels.

"Great location"

3
11/07/2016

We have stayed here before and the location is great with places to eat nearby, Costco right next door. It was my Mothers 100th birthday so other family members stayed here as well. Hawks Prairie is a nice place for dinner as well and right across the parking lot. Might just need to upgrade some of your beds, our last stay in February the bed seemed more comfortable.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Robert for your review and your patronage this year. We hope we have the opportunity to be of service to you again.

"Unexpected Challenges/Issues"

2
10/07/2016

We have come many times to this hotel and have received excellent service and value. I was expecting "more of the same" this time around. Well, the overall breakfast offered was excellent as always. The overall appearance of the hotel (very well maintained0 and the condition of the room were as to be expected. We normally get a room booked on an odd number room on the 4th Floor away from the elevator and stairway, but not this time around. That is where everything went sour for us. We ended up in Room 327 and we discovered how the king sized mattress sagged in the middle. We tried to sleep in it for two out of the three nights were booked in the hotel, but for the third night (after my wife did not sleep well the second night and woke up sore in the morning) we requested a room change. Well, we were given Room 205. The actual mattress was excellent, but we discovered that the room's location posed a problem. It was located over the exhaust fan of the swimming pool which was directly below the room. There was a constant vibration and persistent hum (which could be masked/covered over if you constantly ran the heater or air conditioner). Well this constant vibration and hum really bothered me since we did turned off the heater and air conditioner at night. Now I attempted to fall asleep given this challenge, but was unsuccessful. At 11:45pm, I had enough and asked the night attendant if this fan could be shut off. This never happened, so later I ended up sleeping in my truck(which was a whole lot quieter). When we did check out, we mentioned it, but all we received from the front desk person was a brief apology. Now understand that my wife and I are loyal to the Best Western brand. We also previously thought this BW Plus hotel in Lacey was the best one we had ever stayed at. Now we don't know about that assessment. If we stay here again, we will only stay if we get that 4th Floor odd number location. I actually feel horrible writing this review, since I am not a complainer. But I do want to inform my fellow travelers about our most recent experience.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Ed for all your reviews.

"Best in Lacey"

5
07/07/2016

Second time we've come to Lacey for time away, husband loves the pool. We found it close to shopping and restaurants. Breakfast is by far the best we've had for any hotel! Easy off the highway, Exit 111 - easy to remember. Can be seen from the highway. We arrived early in the morning after dropping family off at the airport, and hotel let us check-in, this was wonderful as we had been driving since 2 am in the morning and had 4 hrs to 3 pm check-in time. By 9:00 am we where in our room and down for a nap. Husband spent over hr in the pool swimming. Next day check-out was a breeze!

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Anthony for all your patronage and reviews. We look forward to your next stay! Have a great summer.

"4th of July weekend getaway"

5
06/07/2016

I basically pick this hotel for the price,but will return due to Sue and the rest of the staff who made my stay better than-expected. The room was clean the breakfast was hot and awesome Wi-Fi worked great this place was just incredible. I've stayed a lot of Best Western around the country and this is one of my favorites.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Tony D for your great review. Sue will be delighted to see her name mentioned. We look forward to your next stay. Safe travel till then. Have a great summer!

"Fabulous "

5
03/07/2016

The room was large, comfortable and well designed. The breakfast was great, with eggs, potatoes, a lot of fruit, decent coffee, yogurt, etc. The lady at the reception, Sue, was extremely nice, and welcomed us with a smile. I recommend this hotel.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Ran Y for a great review! We are delighted you enjoyed our hospitality.

"Super place"

5
28/06/2016

Easy to find. Outstanding breakfast. Staff very cordial and helpful. Excellent business surroundings in area. Appreciated non-smoking environment. Parking excellent. Area seemed safe and no concern. Recommend to anyone at any time -- wouldn't want to stay anywhere else in this area.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Orrin C for the great review. We look forward to seeing you again!

"5 star experience"

5
27/06/2016

This is a friendly, courteous, clean, comfortable hotel with a terrific breakfast. A 5-star family hotel that is also in a convenient location. We appreciated being able to open a window for fresh air. The king room is really comfortable and convenient with sitting area. Wifi worked smoothly. Looking forward to returning.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Peter C for a great review. We are pleased you enjoyed our room comfort and our amenities. We look forward to your next stay.

"Last minute reservation change easily accommodated"

5
25/06/2016

Jenefer was amazing! When I called from the road to confirm early check in, I realized I was REALLY early...a whole day early! Luckily, Jenefer was able to adjust my reservation and accommodate my early arrival. She even split the bill so I can pay a portion using a corporate credit card. Excellent customer service and a great way to start an extended stay. Hotel property is very nice; feels like a business destination rather than a location that likely draws many families. Full complimentary hot breakfast, nice business center, onsite laundry machines, and an indoor pool with gym. Looking forward to a comfortable week.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you J9Koffel for your great review! Jenefer will be delighted to see her name mentioned. See us if we can assist with anything else during your stay!

"Great Experience"

5
20/06/2016

We could not have been more pleased with our experience at this hotel. Staff was excellent and very on top of things. For a hotel breakfast this was by far the best hotel breakfast that we have had. Room was great!

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Tracy for your great review. We hope to see you again. Have a great summer!

"Best Value - Best Western"

5
19/06/2016

Professional staff, clean rooms, and a great breakfast at a fair price. This was our first visit to Washington and first impressions are important and lasting. Upon arrival, we were pleasantly greeted and immediately felt welcome to the hotel. Each morning we came to breakfast after a comfortable night's sleep and were cheerfully greeted by the front desk personnel. The kitchen crew was wonderful and ensured all foods, fruit, and drinks were continuously stocked even during the busiest periods. We truly enjoyed our stay at Best Western Plus Lacey Inn & Suites, Lacey WA.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Ramona K for a great review. We are delighted you enjoyed our facilities and breakfast. Have a wonderful summer!

"Always a good place to stay"

5
19/06/2016

We have spent a number of nights at this motel. It is always very clean, breakfast above average, friendly staff. When we checked out we mentioned how heavy the bed covers were. We were told we should have requested a lighter cover, as we were not the only ones to talk about this one problem. Great for cold weather. Not so good during the summer months. Won't keep us from staying there in the future.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Kay for your great review. Being a B W Plus our linen package is dictated to us, we are making in roads to get it changed and as you mentioned we do offer lighter bed coverings if mentioned by guests. We look forward to your next stay.

"Great stay for a great price"

5
17/06/2016

This hotel is easy to find, clean, good breakfast and fast internet. The staff were all very friendly. They helped us with a group rate for our baseball team a few weeks before arrival. The pool area is nice. No complaints, good value.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you 752jillj for your great review. We hope your TEAM travel will bring you back to stay with us again!

"Quiet and Clean"

4
12/06/2016

Very Clean and Quiet, they have a quality breakfast with many options, great for a business stay, friendly staff that always greeted me when walking in and leaving for the day, the price was very reasonable for the accommodations provided. I will stay at this hotel when I return to the area.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Michael for the great review. We look forward to your next stay and being of service to you.

"Great Value"

5
11/06/2016

Pros-Nice price, great breakfast, nice clean rooms, great service, good firm beds. Cons- Pillows were way too small and limp. Overall I would highly recommend this stop along I-5 about one hour short of Seattle.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you teachone for your great review. We appreciate the comments. Best Westerns have pillows that can actually be washed, their life is shorter than normal pillows and we will be replacing lots soon as we are looking at changing up our linen package.

"Smelly Two Night Stay"

3
09/06/2016

The hotel and staff are quite nice and accommodating. The problem is the sewer gas smell. I had to open the window, close the bathroom door, and turn on the fan to keep the smell down. Staff says it's the fourth floor.... But I can't imagine that only one floor is included. If your stay here book floor one.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you SKFritts - we apologize that you had an odor experience during your stay, we had a rash of it that week that kept us busy fighting it.

"Rooms too small"

2
07/06/2016

The hotel was very nice, and they had knowledgeable friendly staff. Breakfast was typical, but did have a large variety. This would have been a nice stay for the exception of 2 things. Upon our arrival, there was a loud group of people at the entrance that were smoking and it was hard to get through them to get into the building. But the main part that I was disappointed with was the room size. We had a 2 queen room, and it was so small that it was hard walking between the bed and the furniture, and there was basically no place for our luggage. We only stayed one night, but if we had to have stayed more, it would have been too cramped for the 3 of us. The room was simply way too small.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Mary for all your reviews and follow up comments with me. We appreciate the feedback.

"This place STINKS!!"

1
03/06/2016

This hotel is centrally located within walking distance to restaurants, grocery stores, a casino and fast food. The staff is friendly and rooms are “business class” quality. The free breakfast was about what you'd expect at any hotel but the food was fresh and well stocked. The lobby was a nicely decorated, comfortable space. HOWEVER, this facility has a problem with their plumbing that releases the stench of sewage into the rooms. This was my second stay here in as many months. The staff was well aware of the sewage smell problem. They reported this issue has been ongoing for quite some time, and despite their efforts the cause could not be found. I can't believe the health department hasn't closed this place. THIS PLACE REALLY STINKS!! No exaggeration, 3 of 4 floors are known to have this problem.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you DPW247 for your honest review. The recent sale of our business has renewed efforts to uncover, and fix our odor issue we sometimes experience. Every effort is made on behalf of our guests comfort. This issue occurs randomly keeping us vigilant in our efforts to combat it. Experts have aided our efforts to combat this and we continue to use their tips as we work to a final solution to our problem. Having this happen to you twice after all our efforts is discouraging and no words will appropriately state our sincere apology for your experience in staying with us. Behind the scenes every effort is made to provide a great experience for our guests and when issues arise, we make every effort to aid our guests in correcting the problem. Some times we have great success in our solutions, on this issue we find it fades rather than lingers. Our guests safety and health are forefront in our daily operations.

"Great accommodations"

5
03/06/2016

From the front desk, to our room and breakfast and check out the next day everything was perfect. No problems, or glitches, staff very helpful. Breakfast was great with lots of choices and very tasty. The local paper and snacks and drinks available at checkin was a nice touch. This place was a good example of Best Western hospitality.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Kathleen for your great review. We look forward to being of service to you again soon.

"ONE GREAT STAY"

5
31/05/2016

This is one of the best hotel stays I have experienced in quite a while. The hotel staff was curteous and exceptionally acommodating to my every need.The room was extremely comfortable and the breakfast arrangement was on of the best have ever seen. Thankyou for a most enjoyable stay.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you James P for a great review. It is our pleasure to be of service and are delighted you enjoyed our breakfast. Please come stay with us again.

"A new stopping point'"

5
31/05/2016

When travelling to see family, we've taken to stopping near our destination the night before to give the kids the opportunity to swim and unwind from the long trip instead of showing up cranky and tired from driving. It has really worked out for us. Our 'normal' hotel had a problem with their pool, so we chose to stay at this hotel - after verifying that the pool was in order. We were looking for something to stand in for us, but instead, we found our new spot to overnight - it is better and cheaper than our old spot. We enjoyed our time so much that we're going to make this our 'stopping point' in the future. It is close to anything you'd need - stores, food places - movie theater, etc. The rooms are clean and well-maintained. The beds were above average and the Pillows were great. The TV was excellent, and there were a lot of channels to choose from. The water pressure in the shower was strong, and very warm, and there were enough sinks for the family to use without getting in the way of each other. The breakfast was great, and yes, the pool was great also! We enjoyed our stay quite a bit, and we're already looking forward to the next trip to visit family...

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Jim B for the great review! We are pleased you enjoyed your stay and all our accommodations. We look forward to your next stay!

"Great Stopover"

5
31/05/2016

Great place to stay while traveling. One of the best breakfasts at a hotel, included in the price. Nice rooms. Good location to stay here while heading from east to west and back. Close to Nisqually National Wildlife Refuge for those interested in a great walk or birding opportunity.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you MelissabY3809YU for the great review. We are pleased you enjoyed our breakfast and the local area. Please come stay with us again.

"Love this hotel"

5
30/05/2016

My husband is a Platinum member of a competing hotel chain, but there isn't one close by to where we want to be. We chose this hotel a couple of years ago and have stayed here 4 times since then, and we've always been happy! The hotel is clean and updated and the staff has always been friendly. The hotel is right by the freeway but the noise doesn't seem to bother us, which is unusual. The breakfast is excellent, with plenty of gluten free options for those of us who need it. The price is also reasonable in our opinion. We will stay here whenever we're in the area and highly recommend it to others.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Linda for your continued patronage. The Staff and I are pleased you continue to stay with us and enjoy our accommodations. We look forward to being of service to you again soon.

"No noise & great breakfast too!"

5
24/05/2016

The staff is quick and efficient and always ready to help. They serve a great breakfast and always have plenty. This hotel is close to the freeway but you don't hear any of the noise. The rooms are clean and always restocked each day.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you David S for your great review. Please come stay with us again!

"Great freeway/shopping location;"

5
21/05/2016

Hotel has very personable staff; rooms are clean; pool/exercise rooms are nice; lots of restaurants/shopping nearby; fairly close to train(which we travelled on this time)we liked the morning breakfast,too; nice pool/workout room; one of the best Red Robin's is nearby.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you rocknrich3 for your great review. We are delighted you enjoyed all our facilities and the local fare! We look forward to your next stay!

"Great Place to Rest Your Head"

5
18/05/2016

This hotel far exceeded the expectations we had. It was incredibly clean with a very friendly staff. Our family has a multitude of food issues and we were all able to find something on the very nice breakfast buffet each morning. The location was great too - close to everything we wanted to be near, including restaurants.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Matthew for your great review. We are delighted your family enjoyed our facilities, breakfast and location. We look forward to being of service to you again!

"Great place to stay!"

5
08/05/2016

This place runs a hotel the only way they should be run, with absolute attention to detail. The staff is as professional as they are friendly and always available for anything. From breakfast in the morning to comfort at night sleeping we were always relaxed and feeling at home.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Jerold for your great reviews! We look forward to being of service to you again soon.

"Excellent value and service"

4
03/05/2016

We stayed here for a sports tournament recently. Compared to the experience of families who stayed at nearby hotels, our stay was fine. The breakfast set up was better than usual at inexpensive breakfast-included hotels. The fitness facility is sim[ple but functional. the pool was clean and the rooms were spotless and comfortable.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Janet T for choosing to stay with us and for your review. We hope your tournament was successful and that you will return to our area again.

"Another pleasant stay in Lacey, WA"

5
01/05/2016

The Lacey, WA Best Western is our "go to" place for our many visits to the area and on our trips to Seattle we plan to return to Lacey as part of our travel routine. We recommend this BW hotel to friends and family. Thank you for making our road trips more pleasant.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Sandyzs2016 for the great review and recommendation to friends and family. We look forward to seeing you again soon!

"Clean friendly great location"

5
01/05/2016

Comfortable- clean- easy location with lots of options to eat within walking distance. Walmart, Costco, Home Depot, Best buy, Safeway all very close. Here for soccer and fields were very easy to get to. Complimentary breakfast was very well stocked and fresh. Will stay here again if we come to the same tournament again next year.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you luvmykidz2015 for the great review. We hope your tournament was a successful event! We look forward to next year and hopes you will stay with us again then.

"Great"

5
28/04/2016

No surprises! Typical best Western Plus Quality. This property is clean, convenient, comfortable, etc. It has everything I need and more. The breakfast is pretty typical but a little better than usual.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you C2H50HFresno_CA for your review. We appreciate the feedback and hope we will have the opportunity to be of service to you again!

"Clean and quiet"

5
26/04/2016

This is our 3rd stay here. It is always clean, rooms smell good, Breakfast is amazing, Close to shopping and other food choices withing walking distance. Great quiet little area! Staff is always helpful and friendly.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you blsteinhauer88 for your continued patronage and great review. We look forward to being of service to you again soon!

"Clean comfortable hotel"

5
20/04/2016

The hotel looks new and is spotlessly clean, and the staff is wonderfully helpful. The rooms are spacious, clean and comfortable. The hotel was extremely quiet.There was a nice assortment of breakfast items.My only small complaint is the beds are firmer than my liking.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Patricia for a great review. When next we replace beds we will try again to find something that will be a good fit for many, beds are becoming so specialize and change year over year and keep getting nicer product from the manufacturers - can't wait to see our options when the time comes! Thank you again for your patronage and positive feedback.

"Loved this Hotel!!"

5
05/04/2016

The staff at this hotel go out of their way to be helpful and friendly, especially Danielle, Jenefer and Reyna!! (Not sure I spelt the names right). It has never been our experience to have EVERYONE so friendly. Entire hotel is clean and inviting,...never a problem getting more pillows, towels etc. Rooms are spacious and very clean. The breakfast is one of the best we have ever had in a hotel,...and well looked after, nothing ever ran out or was stale looking.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Karen G for the great review. We appreciate knowing that the staff was friendly and that you enjoyed our facilities. We hope to see you again soon.

"Golf Trip"

3
04/04/2016

overall the hotel was good, however there was a sewage smell in the bathroom that we couldn't get rid off. The beds were comfortable and everything else was good. The wifi in the room was worthless. Breakfast had a lot of good choices and as long as you didn't choose the eggs, potatoes or meats then you were good to go. The food was warm, but hard. Like it had been in the warmer for an hour or more.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Brinda for taking the time to send a review. We apologize that your experience was not up to standards you expected and sincerely apologize for any inconvenience or shortcoming you encountered. I will share your concerns with my ownership. With our vendor, we will be changing up our WIFI, and wonder if our support was able to assist you in any way? Our breakfast kitchen staff work hard to keep the items fresh and restocked, I will share with them your comment. We appreciate the feedback and hope we have the opportunity to be of service to you again where we can improve upon your experience.

"Great Place to Stay!"

5
28/03/2016

This Best Western is always clean and quiet. The staff are friendly and helpful. A great stop for business or travel. I stay here once a month for business and have always been treated well. Great breakfast too!

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Julia for all your patronage and great review! The Staff and I appreciate it. We look forward to your next stay.

"my last stay at Best Western"

5
21/03/2016

staff was always available, presentation of breakfast was beautiful and foods that I liked and different foods that my children liked. Room was quiet, my daughter slept on fold out couch and she thought it was quit comfortable.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Jennifer for all your great reviews! Come and have breakfast with us again soon!

"Fifth Time Stay & Conference Room"

5
19/03/2016

This was the fifth time our club has used the Best Western Plus Lacey Inn & Suites facilities. The management is second to none in the way guests are treated and the facilities are maintained. We spent two nights for our day long exhibit in the hotel's conference room. The staff is okay with us inviting the public to see our displays. The rooms were very clean as usual. The WiFi worked excellent, even on the fourth floor end where my room was located. The conference room was also clean and ready for our use. The outside grounds and landscaping are well kept. Friends that used it said the pool was also nice. After a survey sent to me by the hotel was filled out, I received an email from the manager thanking me for my feedback and reported that the results of all surveys, both positive and negative, were reviewed and shared by all employees at their staff meetings. The complimentary breakfast is very good with a variety of items available from fresh fruit to biscuits & gravy! If you are going to be staying in the Lacey/Olympia WA. area, this is the place to stay!

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you T M for the great review! We look forward to your next stay.

"Consistent in its Overall Excellence"

5
19/03/2016

I have written previous reviews of this hotel, and this one will be no different. The consistency of the quality of this hotel can not be overstated. When we stay at this Best Western Hotel, both my wife and I do feel we are "at home". It is not surprising when we see so many other people staying at this hotel. They know what we have known for a long time.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you so much Ed for the great review. We look forward to seeing you again soon.

"Clean,Friendly decent value"

4
15/03/2016

This is a newer Bestwestern and it shows. The staff is friendly and very helpful. The room was clean and everything worked very well. Fresh fruit at all hours . Restaurants close by with decent choices.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you John for taking the time to write this review. We appreciate it and your patronage.

"Great Hotel Stay"

5
15/03/2016

This hotel has exceeded my expectation and I would stay there any time i'm in the Olympia Wa area. I really had a great stay and the staff was very helpful in making recommendations for food and things to do in the area.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you 438jdw for the great review. We are delighted you enjoyed our facilities and location. We look forward to being of service to you again!

"A wonderful place to stay"

5
11/03/2016

Very few hotels have ever made such a positive impression. Everything from the check in to check out process were smooth and enjoyable. Of particular note are the great staff who truly made me feel like their personal guest.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Curt B for the great review. We hope to see you again soon.

"Very nice stay"

5
10/03/2016

We spent one night here as the last leg of a long road trip. The hotel is located near lots of restaurants, a casino and shopping centre. The staff at reception was friendly and efficient. The hotel appears new and the lobby has a sleek, modern feel. Our queen room was nicely decorated, had a small fridge and microwave, nice bathroom, new tv, as well as a loveseat, and the whole place was nice and clean. The included breakfast had many tasty options and was better than most at similar hotels. I guess that's the "Plus" in the hotel name, as everything was slightly more upscale than regular Best Western hotels.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Wanderlust339 for the great review. We are delighted you enjoyed our facilities. Our property is actually five years old, we work hard to keep it up and appreciate the honest reviews for our efforts. We look forward to being of service to you again in the future.

"great experience"

5
07/03/2016

The Best Western in Lacey Washington is one of the best for business or leisure. The employees are professional, kind, courteous and hardworking. The breakfast is excellent, the rooms were clean and comfortable. The front desk staff are extremely helpful. The price per night is reasonable.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you James for your patronage and great review. We hope we can be of service to you again.

"5 Night Stay"

5
05/03/2016

Highly recommend this hotel. Stayed for 5 nights on work trip. Room was very clean. Bed was comfortable. TV had great picture and good size for the room. Wi Fi worked well. I liked the high ceilings in the room/bathroom. Rooms very quiet. Enjoyed the breakfast every day. Staff was friendly and all food items were always available. Staff never allowed any food item to be depleted before restocking. Also enjoyed the exercise room on two occasions. A/C, air purifier, TV, towels, drinking fountain, and adequate equipment available for most workouts.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Jeff for your great review. We hope we have the opportunity to be of service to you again and are delighted you enjoyed our facilities.

"Great Breakfast"

5
27/02/2016

I travel a lot all over the U.S. and this was a great place to stay. The staff was very friendly and helpful, the room was clean, comfortable and well lit, the breakfast had a wide selection and the kitchen staff was very nice. I will stay there any time I am in the area. Best thing - clean rooms!!!!! Yeah!!!!

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you KK479 for your great review. Our Breakfast and Housekeeping TEAMS will be pleased with your comments. We look forward to your next stay!

"Great stay"

5
27/02/2016

A great hotel, staff wonderful will go out of their way to help you. Rooms are great very clean course it would be nice if the cleaning staff spoke English but they did a great job of cleaning. The beds were a little hard for me but I am used to sleeping on Memory foam, same with the pillows but was able to sleep ok. Would recommend it to all

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Delwin for your great review. Sorry the bed wasn't as comfortable as you liked. When next we change out mattresses we are going try something different then the pillow tops. We do keep a few memory foam pillows on hand for special requests!

"Very nice hotel, unfortunately cribs were a safety hazard"

4
25/02/2016

Hotel itself was wonderful, very very clean and well-maintained. The free breakfast was one of the best; everything you could ask for including fresh fruit and amazing egg wraps. Only issue we had during our stay was the poor safety condition of the pack and play cribs that were offered. The first provided had 3 holes in the mesh large enough for a child's head. (Total safety strangle hazard). Front desk provided a second one that was slightly better (with smaller torn holes in mesh). There was also a strange non-standard extra mesh liner left for us that did not fasten securely to either crib. (Simple snug fitting crib sheets would be better). I stressed to her that both need to be thrown out and replaced. My guess is that perhaps management wasn't aware of the poor condition of them as the rest of the property was so very well maintained so I'm sure it will be corrected. You can see pride and attention to detail in upkeep and care everywhere else; spotless rooms, pool, lobby, great food etc.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Lori for your great review. And thank you for assisting us with the Pack and play, we took care of it. The additional liner is a new configuration our industry is trying out, when placed over the pack and play it and can be removed and laundered and help with the sanitary conditions of the p & p ... I think we are experiencing shrinkage and ill fitting so I appreciate you bringing this to my attention.

"Fabulous Hotel, Amazing Staff, Friendly and Helpful"

5
25/02/2016

I stayed here for business, super friendly staff, great room, clean comfortable and lovely. I will recommend this hotel and stay here the next time I come for business or pleasure. The entire experience was great.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Alta for your great review. We appreciate the comments and recommendations!

"Good Breakfast"

5
21/02/2016

I stay here often. In my opinion it is one of the best hotels in the Olympia area. The breakfast is also one of the best I have experienced at a hotel. On my last stay there were apple slices wrapped in bacon, great cinnamon rolls and oranges that are peeled and cut into quarters for you.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Mareka2 for your great review. We are delighted that you enjoy our facility and our breakfast! Jay on our breakfast TEAM gives classes on how to cut the oranges!

"Winter Swim Trip"

5
20/02/2016

The purpose of my stay was to take my grandchildren swimming. The hotel exceeded my expectations. The children enjoyed the breakfast immensely. The pool was clean and warm. The staff was friendly and helpful.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Perry for your great reviews. We hope we see you and the grandchildren again for another swimming good time!

"Top of the list! Beautiful, comfortable, EXCELLENT breakfast."

5
18/02/2016

Last minute stay at this new hotel. Right off the I-5 freeway, in the "Hawks Prarie" area of Lacey. Situated behind a casino (CARDS only, no machines), Costco across the street. Also within walking distant is a Panda Express, Cold Stone Creamery, plus MANY more! Also near WalMart if you need it. Cabella's is located across the freeway within 5 minutes of hotel. The breakfast is the nicest I have ever seen. The wonderful attendants keeps this looking FABULOUS!! Please LEAVE THEM A TIP too! They deserve it. Don't forget to Tip the hardworking housekeeping staff too!! They always deserve it!! Enjoy your stay!

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Lynette F from all the staff for your great review. You do know our area! We are pleased you chose to stay with us and the location works well for you.

"Great staff, breakfast and room"

5
15/02/2016

This is one of the best employee and breakfast experiences you are going to get in the Lacey area. I have started to choose this over more opulent places if I am allowed to choose it for work. The staff are top-notch friendly and the breakfast is one of the best I've experienced.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Debaroh for your great review! From all of us at the BW+ Lacey, we look forward to your next stay and hope your work brings you to Lacey area again soon!

"Our recent stays at BW Hawks Prairie"

5
13/02/2016

We look forward to staying at this fine hotel every time. It is convenient for us for Seattle/Puget Sound travels to visit doctors, family and friends. We recommend it to our family and friends as a fine place to stay. S & S Scott

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Sandyzs2016 for your great review. We are pleased you enjoy our location for your busy trips to our area! Thank you for the recommendations too! We look forward to your next stay.

"I would recommend the Best Western in Lacey Washington to anyone!"

5
13/02/2016

The staff at Best Western in Lacey are top notch. They are well trained, professional, and friendly. They go out of their way to ensure each individual request is met. The rooms are spacious and very clean. I have stayed at the BW in Lacey numerous times and I count on the consistency of knowing what to expect. they have never let me down.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Cheryl for your great review! We enjoy having you as a repeat guest. It is our pleasure to be of service to you.

"nice hotel"

5
11/02/2016

This was the best breakfast we have ever had. The selection was varied and well presented. The pool area was well managed and staff was great. Location was convenient in and out , close to shopping and dining.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Ramona for the great review! We look forward to your next stay with us.

"Great Stay"

5
04/02/2016

We were debating whether to stay at the Westin Seattle or Olympic Fairmount, two of our favorites, but friends suggested staying at the Lacey Best Western as we were going to Tacoma for the ACDC concert(our 3rd time seeing them at the Dome); anyway, this little hotel has everything; fitness, pool, close to all kinds of stores & restaurants; we ate a big meal(8 of us)at the Red Robin and had fantastic service & food; rode a local limo to the concert and came back and relaxed; it is very nice that they have both micro/fridge/& tv/coffee ,etc, in a separate area from the bed; plus I like the fan type of heat/cool because they work very efficient; the people here are fantastic along w/the breakfast...best we've had. Keep up the good work!!!

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Richard B for the great review. We are delighted that we could be a part of your concert experience and that our facilities and amenities were a great experience for you. We look forward to ACDC's return to the dome so we can be of service to you again!

"My First Choice"

5
01/02/2016

I love this hotel. While the location is some distance from the business I visit for work, I still go out of my way to stay here. Beautiful hotel with very comfortable beds. The staff is always very friendly and professional. The location is close to good restaurants too!

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you David D for the great review. We are please that you enjoy our facilities and look forward to your next stay with us. I hope to have the opportunity to say hello to you then.

"Great start to a great stay"

5
24/01/2016

When we walked through the entrance we immediately received a warm and enthusiastic hello. Our room was top notch and staff very helpful. We had a room on the top floor which was very quiet. The breakfast buffet was excellent with excellent fresh produce and wide selection. Check in and out were quick. Would definitely stay there again.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Blossoms1944 for the great review! We are delighted you enjoyed your stay and the amenities. We look forward to being of service to you again!

"None much better!!"

5
22/01/2016

Great rooms, great breakfast, great staff!! We were a last minute check in due to road weather and road closures. We were able get the room we wanted and use our BW reward points. Would definitely stay again when we travel in that direction.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Vince for the great review. We are delighted when a last minute situation works out in a positive way! We look forward to serving you again.

"Great hotel"

5
17/01/2016

The hotel is in a great location, it is close to restaurants, many business and easy access to the freeway. The staff of the hotel do a wonderful job of making your stay comfortable and very enjoyable. This is a hotel I would not hesitate to recommend to anyone in their travels.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Richard for the great review! We hope we have the opportunity to be of service to you again when you need lodging in our neighborhood.

"Excellent place to stay in Lacey"

5
12/01/2016

Quiet, clean, comfortable rooms with reliable internet service and speed. The breakfast is superb. I especially like the wide variety of fresh fruits. When you're in the Lacey, WA area, the Best Western PLUS is the place to stay!

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Robert S for the great review. We are delighted you enjoyed our facilities and breakfast!

"Exceeded my expectations"

5
12/01/2016

Great experience. Great room: it was quiet, I like a full hair dryer (not the small flip type), I like quality toiletries, a high shower head, microwave and frig, reliable WiFi, and absorbent towels. The decor was great (both in my room, lobby and curb).

"excellent hotel"

5
08/01/2016

Stayed at this hotel when my brother in area was ill, needed to be near great service, clean and comfortable I would highly reccomend this property You will be pleased Handy to stores ...Costco etc and freeway Stayed at least a total of three weeks during period of July-January

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you 878bruceb for your great review. We are sorry for the circumstances that brought you here and know that it was our pleasure to be of service to you during your stays.

"Best Place to Stay"

5
05/01/2016

The location is perfect for us, but the other reason we stay here is because EVERYONE is so friendly, the breakfast is the best we've had anywhere, and the hotel is so clean and nice. We are Platinum members with another hotel chain but this is where we stay when we are in the area. We highly recommend this hotel!!

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Linda for your great review!

"New Years"

5
04/01/2016

Hotel was great! Area is beautiful, a lot of shops around. Family came down for years and had a great time at State Capital. Have stayed at Hotel before and will continue to stay whenever I have to work in area.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you for your review rating.

"Assesment"

5
02/01/2016

Other than what was already listed, our stay was great! I would like to add that little things attract us to stay at Best Western. From the way that housekeeping treated us to the service & selections at breakfast. These are meaningful since I don't take vacations very often. When I do I like to be treated as though I am important. A heart felt thank you.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Ronald for the great review. We are delighted that you enjoyed your stay and our amenities. We look forward to being of service to you again!

"Best Breakfast hands down!!!!"

5
27/12/2015

I travel through 13 states for business and hands down their breakfast offerings is THE BEST! The hotel takes pride in their property and it shows by their professional staff and excellent accomodations!

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Mg M for your great review. We are delighted that you enjoyed our facilities and our breakfast!

"Very new and excellent service!"

5
20/12/2015

We recently stayed at the Best Western Plus in Lacey, WA. We checked in with our 3 children ages 11, 9, and 7. The room was spacious, very clean, and seemed very new. The Pool and the Breakfast were our favorites. I did use the workout room twice while I was there and found it very clean and well equipped. We stayed in a 2 bedroom suite room and the only negative thing I would say is that the one bathroom is a little small. Thank you Best Western for another lovely stay.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Kimberly for the great review. The Staff and I are pleased that your family stay with us was a good experience and that you enjoyed the facilities! We hope we have the opportunity to be of service to you again in the future!

"Excellent value"

5
13/12/2015

This was a wonderful place to make us forget how awful the day was. We had awful weather and road closures so a 1.5 hour trip took over 6 hours. The bed was terrific and the room was quiet. Roll-in shower was perfect.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Lynda for the great review. We are delighted you enjoyed the facilities after such a grueling day!

"Desk staff wonderful"

4
09/12/2015

I was driving through the area during a storm and opted to pull off before I made my destination. This BW was full but the staff called around, found a room elsewhere, and gave me directions. Excellent service!!!

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you for taking the time to make a review about our desk TEAM!!! We hope we have the opportunity to be of service to you in the future ... when maybe it's not stormy!

"Great rooms and outstanding breakfast"

5
09/12/2015

Lacey Inn offers a great room, with lots of space and very comfortable beds. The facility is very clean and modern, and close to dining options, which the staff are very helpful with recommendations. The breakfast buffet is particularly outstanding, offering a wide selection of items including omelets, and a fresh fruit bar.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you for your great review ... we are delighted you enjoyed our facilities, breakfast and location!

"Returning customer"

4
04/12/2015

I've started staying here while visiting relatives in the Olympia area. It's clean, right off the freeway, next door to Costco and close to Cabelas. It's a much better choice than the places I had stayed near College St. Breakfast is included and it's complete and convenient although the quality wasn't the best. I've always received excellent treatment from all of the staff.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you rrgtrzn for your great review. We are always interested in comments on how to improve our breakfast to make it a great experience. We look forward to your next stay!

"An excellent week"

5
30/11/2015

We had a wonderful week at the Best Western in Lacey. Each day they would have different breakfast foods which was great. The room was very comfortable, the only issue was the size of the pillows. I thought they were too small for a king size room. I asked about them, but that was all they had. We would still stay there should we return to this area again. Excellent service from the folks at the front desk.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Bob from all the Staff. We are pleased you had a great week and enjoyed the facilities. We are looking at changing our linen package which may include pillow size! We look forward to your next stay.

"fine place to stay"

5
30/11/2015

WE stay here every time we come to Olympia. Great service, wonderful staff, very clean rooms, best breakfast we have found in our travels. Lots of stores around within walking distance. A ten minute drives to old town.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Ross for your review. We are delighted you enjoyed our facilities and the location. We appreciate your loyalty and look forward to your next stay with us.

"Ejected from hotel without cause"

1
24/11/2015

I was at the hotel lobby on my computer and the manager ejected me from the hotel. One of the desk clerks had decided to turn me over to the manager, customer satisfaction policy of the Hotel was not available for me. Beware.

"No customer satisfaction"

1
17/11/2015

See public record #4474611 at the recorders office in Thurston County. The owner employs one employee who has a unfounded, with out foundation, personal vendetta against me. The manager was lied to about my visit there and he couldn't be bothered to listen to my side of the story, so I was ejected from the premise and can no longer rent a room or have any friends rent there when they would like to visit me. Owner refused to supply me with any insurance information.

"Great place to stay"

5
10/11/2015

Breakfast buffet is excellent. Lots of choices including variety of fresh fruits. Location is convenient to Joint Base Lewis McChord. Beds are comfortable. Internet service works great. Lots of nearby restaurant choices. Staff is friendly and helpful.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Robert for the review ... we hope we have the opportunity to be of service to you again in the future.

"great family getaway"

5
10/11/2015

This was close to everything we wanted to do in the Olympia area. The staff was friendly, and this was one of the cleanest/newest hotels I've been in recently. The room wasn't big, but it was well-equipped, clean, and nicely finished. Good breakfast and an indoor pool are priorities for us for family outings, and both were very good at this place. We'd definitely come back here for future Olympia outings.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
We are pleased you chose us for your family get a way and that you enjoyed the facilities. Please come stay with us again!

"Best stay for business with Cont Breakfast"

4
03/11/2015

I would always stay at this hotel. They have the best service and so far they have always accommodate my same day travels. Staff is great, cleanliness is awesome. Breakfast is good for on the go people. I love waffle option.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Ajsa for the great review! We look forward to your next stay!

"Pacific NW vacation"

4
26/10/2015

We typically do not stay at Best Westerns but they seemed predominate in this area of the country and offered the best rate. We stayed at Best Westerns 6 out of 7 days and this particular one was one of the best. The beds were comfortable but what stood out the most was the breakfast and its presentation. There was a vast array of fresh fruit (not frozen) and it was delicious. Watermelon, grapes, oranges, cantaloupe, honey dew, grapefruit, apple, etc. The oranges were a work of art and I inquired how they did them. It is too hard to describe but a beautiful presentation. The danish was not your typical free breakfast danish and they were delicious.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you for choosing Best Westerns and our property/location for your PNW vacation! We are delighted that you enjoyed our facilities and breakfast. Jay on our breakfast TEAM is an artist with those orange cuttings and display!

"Excellent"

5
23/10/2015

We love staying at this hotel. It's close to a casino, food and has a great pool/spa for the kids. We choose to have weekend fun nights here - it's close to outdoor activities that we enjoy and the town of Lacy is super cute.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you for the great review! We are pleased you choose our property for your get a ways!

"Comfortable and Convenient"

4
23/10/2015

This hotel is just off the freeway but is quiet and close to many amenities,eg. gas, restaurants, Costco. It is a short distance to St martin's College or to Olympia with easy access to the freeway. The rooms are large, the staff is friendly , wi-fi was available and the breakfast spread was remarkably good, esp. the fresh fruit options

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
We are delighted that we are your choice for family fun get a ways and that you enjoy our location and facilities. We look forward to your next stay!

"Exploring Lacey"

3
15/10/2015

Complimentary breakfast is lacking. Hot foods are not hot and Omelets rubbery. They did have fresh fruit. Lots of sweets. Queen bed in our room was very uncomfortable to the point of taking Aleve in middle of night.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
I've responded to this review on a couple of medium ... we always appreciate honest feedback and work hard to correct any deficiencies to make our guest stays a great experience. Recent changes have taken place with our breakfast to enhance it, pillow top mattresses of a medium firmness usually satisfy the majority of guests. And some times, we accept that we are not the correct fit for everyone thou we never give up and will continue to try our best to make each guest stay a great one!

"New Hotel with Pillow Top Mattresses"

5
11/10/2015

Great hotel with easy access from IH 5. Only a few minutes from Nisqually National Wildlife Park. A beautiful walking park with boardwalks that will take you out to the tide basin. Location is also close to Olympia, WA and likely cheaper rates & better hotel than in capitol. Only spent one night here but breakfast and room were great with pillow top matress. .

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
We appreciate the great review and are delighted you enjoyed our facilities.

"Just a place to sleep!"

3
09/10/2015

If you're needing a place to crash this will do. If you want a nice experience keep looking! Rooms were clean and all and they did have a Continental breakfast... that's about it! It was easy to find and right off the freeway.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you for taking the time to write a review. As written, it appears we may not have been your ideal choice for lodging, the staff and I do appreciate having had the opportunity to be of service to you.

"Great breakfast and excellent experience"

5
09/10/2015

The hotel is much prettier and more upscale than I expected for the price. The breakfast was healthy and had a great variety of hot dishes. Rooms were well appointed with everything we needed, including comfy beds and a great shower! Super clean with a friendly staff.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
From the entire Staff - thank you for the positive review. We are delighted you enjoyed our facilities and had a great experience.

"Great Experience"

5
09/10/2015

Best Western's are generally consistent but this one was above average especially for the price. Staff is very pleasant. Rooms are very spacious, clean and comfortable. Will definitely stay here again.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Michael for the great review. The Staff and I appreciate your honest feedback and look forward to serving you again in the future.

"Spectacular value!"

5
08/10/2015

This is an outstanding example of a Best Western Plus, and we've stayed in several. Note they all have been very good but this is the best so far. Every single thing from the lobby to the corner of our bathroom looked perfect and worked smoothly. The additional sink outside the generous one in the bathroom was a hit with my wife. The bed was amazing. The sheets were soft and the comforter cozy. Then there's the breakfast. Besides the usual nicely scrambled eggs, sausage, pastries and cereals, there was a fruit bar. Pineapple, cataloupe, strawberries and bananas were all cut up and presented like in a wonderful deli. Tip: ask for a room overlooking the front of the hotel. It's quiet!

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Geo60 for the high praise. The staff and I appreciate the feedback and are delighted that you enjoyed the facilities and breakfast!

"Newer BW Hotel -Soild Clean Hotel"

5
07/10/2015

In general I'm not a fan of Best Western hotels but this property & management does break the old standard of BW and in fact for me an excellent business hotel. This site has 4 floors, the odd room #'s face an empty lot that will offer privacy & quietness. The even #'s rooms will face the mall parking lot & side of freeway which can be noisy. Happy with the suite I booked 401 with a private room and true King sized beds, plenty of sitting & table surface to do your work on. Solid free WiFi performance. The pool was large enough to swim in & the gym was a bit small & busy. The extra star given to this review was based on the breakfast team whom laid out a beautiful & creative flair to a breakfast buffet. Helpful front desk crew at all hours. If staying in the area I would recommend this hotel.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Advacardio for the great review. Your comments were shared with the breakfast TEAM whom were delighted you enjoyed their efforts. Thank you for your patronage. We hope we have the opportunity to serve you again in the future.

"Good location if in Lacey"

4
05/10/2015

Pros: Best location of the hotels in town Super clean Friendly Staff big rooms Nice selection of HBO and TV shows but what's the use of a HD TV if shows are in SD format? Cons: Pillows were small and thin in the queen room. No exhaust fan in bathroom so mirror fogs up

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
From all the Staff, thank you for the review. With our vendors help, we are looking into getting some high def channels, as well assessing our whole bed linen package to keep us current and fresh. We hope we have the opportunity to serve you again in the future that you may experience our changes.

"Consistently Good"

5
28/09/2015

Have been staying at this hotel intermittently over the last several years for business now for pleasure with dogs. The halls and rooms look brand new, the bed is comfortable, the staff is always friendly and breakfast is always a treat. This is truly a pet friendly hotel with treats and welcoming attitude by staff. There is, however, a $20/pet fee.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
We appreciate your patronage and positive feedback on our facilities. We look forward to your next stay & being of service to you and your pet!

"Best Breakfast Ever"

4
23/09/2015

This hotel is newer than most in Lacey so it is my preferred hotel. The continental breakfast makes the stay offering a variety of hot and cold items that allows one to still eat healthy. The rooms are big and noise is not typically an issue.

BW Plus Lacey M... M, General Manager at BEST WESTERN PLUS Lacey Inn & Suites, responded to this review
Thank you Daniel for your review. The Staff and I appreciate the feedback and are delighted that you enjoyed our facilities.