Best Western Plus Tacoma Hotel, Tacoma

This is a new property and it is clean and the staff is friendly and helpful. Breakfast is decent (it actually tastes like food) and the rooms are clean and comfortable. This property is flanked on 2 sides by a homeless camp. It's sad these folks have no where else to go but the trash and noise outside the property at night don't make for a good nights sleep and not exactly inviting to walk through. Upon arrival the doors were locked and I had to wait for a staff person to notice me to open the door so I could check in. I would not stay here again.

Just an excellent stay at this new Best Western property! The customer service was excellent and the staff just so friendly! I do see some of the other reviews that noted the homelessness in the area which obviously is a challenging situation. We did feel that the immediate area was quite secure and didn't encounter an problems. Beds were top notch too!

Best Western Plus Tacoma, General Manager at Best Western Plus Tacoma Hotel, responded to this review
Thank you for taking the time to provide us with an amazing review! We're delighted to hear that you've enjoyed your stay with us and hope to see you again in the near future.

Homeless people. Break ins everywhere. DON'T STAY IN ANY HOTELS IN AREA. On top of that no swimming pool even though says they have on website. Manger is awful, tool forever to get a hold of them. No crib or extra bed. Very dirty hotel. Machines out of service everywhere. Best Western should be ashamed of themselves to put there name on this. Could hear people on floor above me. Looks good until you get in your room. YOU HAVE BEEN WARNED.

Best Western Plus Tacoma, General Manager at Best Western Plus Tacoma Hotel, responded to this review
Thank you for taking the time to provide your feedback of your stay at our hotel. We are sorry to hear that your stay was less than expected and we would love to speak to you further regarding you visit. We appreciate you providing your feedback and concerns. We hope we can welcome you back in the future for a better stay.

Will not be booking with this place again they would not give us a discount because some of the stuff wasn't able to use like the pool there breakfast was ok they need to train to cook the food properly. And management should do the dirty work not the staff step up to the plate

Best Western Plus Tacoma, General Manager at Best Western Plus Tacoma Hotel, responded to this review
On behalf of the entire team, I would like to apologize that your stay fell below your expectations. We wish you the best of luck in your future travels.

One of the worst experiences I've had in 30+ years of travel, including 100+ nights at hotels yearly. The hotel refused to honor the rate booked directly through BW's website. I presented valid identification as listed in the rate terms, and they claimed that there was additional documentation required to receive the rate. The front desk agent admitted these requirements were only visible to them (so how is a guest supposed to know they are required). The only solution they could provide was allowing me to cancel (now that I've arrived at the hotel) or pay a much higher nightly rate. Instead of accepting this form of extortion, we opted to go find alternate accommodations, happily paying more to stay elsewhere. Follow-up requests for a response from hotel management, and Best Western have gone unanswered. It should also be noted that they continue to sell this rate without disclosing any further requirements. Unbelievable!

Best Western Plus Tacoma, General Manager at Best Western Plus Tacoma Hotel, responded to this review
Thank you for taking the time to leave a review. I am unable to locate your reservation anywhere in our hotel database and after reviewing this review with my staff, nobody has any recollection to this incident occurring as we would honor any rate that would come directly from Best Western's website since they typically match the rates in our system.. Please feel free to reach out to the property directly if I can be of any further assistance.

I recently came to Washington unexpectedly. Before my trip I spent an hour online searching places to stay. I am so happy I chose the Best Western Plus in Tacoma. The hotel itself is very nice- clean rooms (and great smelling, even the hallways), nice gym, breakfast every morning. The staff was wonderful. Each one of them went above and beyond. They were very friendly and I was always spoken to every time I walked past the front desk. I did take off one point for location. There isn't a whole lot in the immediate area and as I was there without transportation, it would have been nice to have a little more within walking distance. There were a few fast food places down the block and in this day and age with all the delivery services it wasn't a reason I wouldn't stay here again in the future. All in all it was a great stay and I will book here again for my next trip.

Me and my family had a great time, the price was great and the rooms were nice and clean and they felt relax just to be in. The beds were nice and comfy so we slept great too. Definitely would come back again, and if we do go to visit family we know where to go.

I really liked this hotel. I truly wanted to give it a five-star review because it was so beautiful. The hotel is new, thus the pool was not yet operating. I was horrified and disgusted when I looked through a hotel window and saw street people with tents and garbage everywhere. When I asked a receptionist about it, her comment was that the management was trying to do something about cleaning up the street by the hotel. People should not be allowed to “check in” next to the hotel in this way. We loved our room, the check-in process, and the breakfast. Everything would have been perfect if it had not been for the items I mentioned above.

Best Western Plus Tacoma, General Manager at Best Western Plus Tacoma Hotel, responded to this review
Thank you for your review. We are pleased that you enjoyed your stay with us. We apologize for the issue of the homeless camps behind the property. Rest assured knowing that we are working very hard with other local businesses as well as with the City of Tacoma to get this issue resolved. Our top priorities are Guest Safety and Overall Guest Satisfaction. We hope that we will see you again soon. Save Travels!

I love a new hotel! This property has been opened for less than six months and it's great to experience new, pillow top beds, brand new linens and well thought out rooms. I really appreciate the extra space for luggage, the great shower and nice bath products. The room was comfortable and quiet. The staff was very friendly and accommodating. The only negative is the location. It is a rough area and certainly not a place you could ever go for a nice early morning or late evening stroll. This is no fault of the hotel and certainly some thing I hope the city is working hard to resolve.

Best Western Plus Tacoma, General Manager at Best Western Plus Tacoma Hotel, responded to this review
Thank you so much for your review! We hope you'll come back to see us next time you're in the Tacoma area.

We arrived from overseas and drove south stumbled across this hotel. From the first walk through the door we were warmly greeted by the staff .a brother and sister. Our room was brand new so very comfortable limbed and spacious room The breakfast was great. the chef cooked the bacon to our satisfaction! Nice selection of teas We would definitely recommend

Best Western Plus Tacoma, General Manager at Best Western Plus Tacoma Hotel, responded to this review
Thank you for your lovely review. We are pleased that you enjoyed your stay with us. We hope to see you again soon!