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Best Western Plus Hotel Blaine at the National Sports Center,  Blaine

4.0/5  - basé sur 234 notations.
10580 Baltimore Street NE, 55449-4512, Blaine, United States - Voir la carte
+1 763 792 0750

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Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
Note des voyageurs TripAdvisor
Sur la base de 235 avis de voyageur
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Bienvenue au BEST WESTERN PLUS Blaine at the National Sports Center !Les hôtels de Blaine, dans le Minnesota, sont connus pour leurs prix compétitifs, leur remarquable service clientèle et leurs équipements qui font que tous les clients se sentent comme à la maison. Le BEST WESTERN PLUS Blaine at the National Sports Center bénéficie d'une situation idéale à proximité des stades et espaces d'événements, pour assister aux matchs les plus passionnants de la région. L'hôtel est situé à proximité du stade Fogerty Arena, et accueille régulièrement les équipes aussi bien que les supporters. Des chambres bloquées et forfaits spécieux rendront votre séjour encore plus confortable. Toutefois, notre situation idéale n'est que l'un de nos avantages. L'hôtel offre également un délicieux petit déjeuner buffet chaud et gratuit chaque matin. Une grande piscine intérieure, un bain bouillonnant et une piscine pour enfants sont parfaits pour se détendre et se remettre après un match. « Détente » est le maître mot dans cet hôtel de Blaine, avec grande piscine et 96 très grandes suites. Cet hôtel est très apprécié pour les mariages et fêtes de mariage. Les hôtels de Blaine, dans le Minnesota, travaillent en étroite collaboration avec les organisateurs et lieux de mariage, tels que Minnesota, TPC, Majestic Oaks, Bunker Hills, et l'Elegance Room. Un membre de notre personnel peut vous aider à organiser le plus beau jour de votre vie. Cet hôtel de Blaine est entouré de parcours de golf, et Target Center et Xcel Center sont également tout près, pour encore plus de jeux, d'expositions commerciales et de conférences. De célèbre les tournois de hockey ont lieu à quelques centaines de mètres de là, au National Sports Center, ainsi que des tournois de football pendant les mois d'été. Rendez-vous au stade Fogerty Arena pour des compétitions de curling et un ensemble d'autres événements. Le train de banlieue de Minneapolis/St. Paul et l'aéroport sont également à proximité, vous permettant de voyager facilement. Les employés de Medtronic et ceux qui sont en ville pour affaires au campus Infinite comptent sur cet hôtel de Blaine pour s'y rendre rapidement. Que vous soyez ici pour une réunion au CLC ou que vous soyez en ville pour assister à un grand événement, votre lieu de séjour peut faire toute la différence. Réservez votre séjour au BEST WESTERN PLUS Blaine at the National Sports Center dès maintenant !

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Arrivée le
Départ le
 
Chambre
Chambre 1
Adultes
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Avis de nos clients


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Basé sur l'avis de 235 voyageurs
Certificate of Excellence
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NOTE ATTRIBUÉE CONSULTEZ LES AVIS POUR RÉSUMÉ DES NOTES
Excellent
 
133
Très bon
 
53
Moyen
 
23
Médiocre
 
12
Horrible
 
14
En couple En couple 18
En famille En famille 116
Escapade entre amis Escapade entre amis 26
Professionnel Professionnel 48
Voyage solo Voyage solo 18
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix
Best Western Plus Blaine at the National Sports Center,Blaine
  • 4
    « I would return »

    Good experience. Minor issues with the room, but very comfortable. That's all I wan't to say but I can't submit this review unless I put more words to meet the character requirements. Gosh, am I up to 200 haracters yet? This seems like a silly requirement.

    1
    « Bring your least favorite swimsuit »

    High chlorine levels in hot tub left swimsuits bleached, eyes burning, and skin that smelled like chlorine even after multiple showers. I was told the levels were safe, but our skin, eyes, and swimsuits indicate otherwise.

    « Forogh A, General Manager at Best Western PLUS Blaine at the National Sports Center, responded to this review »
    Dear Guest, Thank you for your recent survey. I want to take this time to apologize for the issues you were having with our spa and furthermore we want to make sure this never happens in the future. On Saturday April 21st, 2018 our Free Chlorine was precisely monitored at 3.2 ppm. Here's what our Ecolab Representative said after his spa investigation: "The national standard for spas is an ideal range between 3-7 ppm, so even at 8 I wouldn't expect it to be offensive to guest." At this time we do not see any reason to make changes to our chlorine levels, but we do appreciate the feedback as it allow us to continually improve our product and service. If I can be of any help in the future, please do not hesitate to reach out. I hope you will remember us as people who care. Sincerely, Forogh A. General Manager

    2
    « This place is not that great! »

    First of all the guy at check in was very rude the entire stay and not helpful at all. The check in process was slow seeing they only had one person working the desk. The hotel is pretty clean and rooms are very neat and tidy. Only problems encountered with the king suite I stayed in was that when I went to open the curtain the whole thing fell down and the fridge took almost an entire day to get cold. Also the bed is too firm for my liking and the pillows are way too soft. The pool was heated and nice and so was the hot tub. The arcade room is a joke... Half the games don't work, they run off tokens but you can only get tokens from the machine if you have 1

    « Forogh A, General Manager at Best Western PLUS Blaine at the National Sports Center, responded to this review »
    Dear Guest, Thank you for your recent review regarding your stay. We want to take this time to apologize for not meeting your expectation during your stay. We have addressed the issue with the associate who checked you in and will work with the rest of the team to ensure customer service is the top priority. We have also addressed the fridge and curtains issue with maintenance to ensure your items are always kept cold while you are away enjoying the city of Blaine. As far as the arcade room goes, we are working with our 3rd party vendor to ensure the change machines have enough coin for the weekends. They crew will service all the machines on Fridays to ensure everything is up to par for the leisure folks. We can't say enough how important feedback from guests like yourself is to our organization as it help us continually improve on our product and service. Please allow me to make your next reservation and thank you for staying with people who care. Respectfully, Forogh A. General Manager

    5
    « Would recommend to anyone! »

    Incredible staff, commodities, and cleanliness! They were very friendly and accommodating for my sons birthday and our special dietary needs. The hotel manager was wonderful! We'll definitely go back! A+++

    « Forogh A, General Manager at Best Western PLUS Blaine at the National Sports Center, responded to this review »
    Dear Guest, Thank you for your recent survey on TripAdvisor, world's largest travel site. We appreciate your feedback as it allow us to continually improve our product and service. We thank you for your loyalty to the brand and we look forward to your next stay. If I can be of any assistance in the future, please do not hesitate to reach out to me.

    5
    « Excellent »

    The staff was friendly and helpful, the breakfast had excellent selections... not just cold breakfast items and waffles, the pool was clean. A lot of great restaurants and shopping nearby, and very close to the sports center

    « Forogh A, General Manager at Best Western PLUS Blaine at the National Sports Center, responded to this review »
    Dear Guest, Thank you for your review on TripAdvisor. We want to take this time to acknowledge and appreciate the kind words regarding our hotel and amenities. We are working very hard to ensure 100% satisfaction or your money back. We know there are many great hotels around the area and we thank you for making our hotel your primary one. Thank you for staying with people who care.

    5
    « Amazing,! »

    Excellent place! Beds we're comfy! Clean and well kept! Friendly, helpful staff! Pool was warm and clean! Nice continental breakfast! Coffee, tea and fruit available 24/7. Great place for families! Convenient to stores and restaurants.

    « Forogh A, General Manager at Best Western PLUS Blaine at the National Sports Center, responded to this review »
    Dear Guest, Thank you for your review regarding your recent stay with us. We want to take this time to thank you for all the compliments and are very happy to hear that you enjoyed all the amenities the Best Western PLUS Blaine at the National Sports Center has to offer. From the cleanest rooms in the area, to the mouth watering breakfast in the mornings, we have exactly the type of accommodation you're looking for. Thank you for staying with people who care.

    5
    « Nice place, great value, excellent location »

    Stayed here with friends for New Years eve, it was an excellent stay overall, the only problem was an extremely cold pool. The room was a great value and very nice. Did not have breakfast.Was able to check in on my phone as well as check out, It was fast and easy.

    « Todd C, Front Office Manager at Best Western PLUS Blaine at the National Sports Center, responded to this review »
    Thank you so much for your review of our hotel here on TripAdvisor. Your response is very valuable to us. We're also glad our Guest Engagement application made for a fast and easy check-in and checkout and you felt you had an excellent stay. We are addressing this pool issue right away. Thanks for being with us!

    5
    « Clean, easy access »

    We often stay at this Best Western wen traveling to the Twin Cities. We have many relatives in the immediate area. It is a great location. Easy access to main freeway to get any where in the Twin Cities area

    « Todd C, Front Office Manager at Best Western PLUS Blaine at the National Sports Center, responded to this review »
    Thank you for your comments and review of our hotel on TripAdvisor. We also feel our location affords convenience to many local restaurants and stores and good access to main freeways. We look forward to you staying with us again.

    5
    « great »

    was overall a great hotel and I would recommend it especially if you are attending a sporting event because it is close to the National Sporting Complex. And there are tons of shops and restaurants near by

    « Todd C, Front Office Manager at Best Western PLUS Blaine at the National Sports Center, responded to this review »
    Thank you for taking the time to place your review of our hotel on TripAdvisor and we appreciate your recommendation. We'll aim to continue to keep up this standard. Thank you for being with us!

    5
    « Amazing hotel »

    I was so impressed by the excellent accommodation provided me at this hotel. The gentlemen at the front desk was so kind and generous with me. After I checked in her called my room to see if everything was ok! I loved that. My room was a gorgeous condo style suite with two great beds, a large desk, mobile flat screen TV and plenty of closet space. It really does feel like an normal, upscale condo room. The great thing about the location of this hotel is it's close to lots of great food places, Target, gas and good coffee. I really got treated so well. I can't say enough good things. Thanks so much!

    « Todd C, Front Office Manager at Best Western PLUS Blaine at the National Sports Center, responded to this review »
    We're so glad to hear of your stay with us. It's our pleasure and aim to provide this type of accommodation and service continually. We also have a goal to keep up this kind of standard to treat all guests as you felt we treated you. Thanks for being with us!

  • 5
    « Nice 3 day stay at this hotel »

    Stayed with my 2 dogs at this hotel and was impressed with how they switched me from the 3 floor to the 1st floor when I asked which made things way easier when I had to take the dogs outside. It was nice and quiet the nights that I stayed also which is always a plus.

    « Todd C, Front Office Manager at Best Western PLUS Blaine at the National Sports Center, responded to this review »
    Thanks for your review of your stay with us. We want to accommodate all of our guests' needs as much as we can and we're glad we were able to make that move for you. We also value providing clean, quiet rooms and aim to uphold this standard for all our guests. Thanks for being with us.

    5
    « Great Stay »

    We really enjoyed our stay here, room was quiet, clean and comfortable. Breakfast had lots of options and staff was helpful and friendly. The only negative is that the sidewalks were not cleared of snow and ice, which was a safety hazard. We will stay again, if we are in the area.

    « Todd C, Front Office Manager at Best Western PLUS Blaine at the National Sports Center, responded to this review »
    We also feel a clean, quiet room is so important together with a full hot and cold breakfast. It makes us glad that you really enjoyed your stay and that our staff was helpful and friendly. These are important goals of ours and we're so glad we reached them and will strive to keep them all the time. Thank you for letting us know how we weren't on top of the sidewalks during your stay. In fact, this has been addressed with our staff and our sidewalks are now being maintained as a top priority. We look forward to seeing you again!

    5
    « Wonderful Stay »

    Thank you Jami and Roxi for the wonderful hospitality. You are a great asset to this hotel and are true champions of providing great customer service. All the staff helped to make our stay a memorable one. There is everything at your doorstep from shopping, food and evening entertainment. You are near to some of the Nations top Sporting Complexes and the night I was there were hosting a wedding. It shows that your team is well trained when you are able to handle a variety of events and keep your top notch service to the guests. I will stay whenever in the area again.

    « Todd C, Front Office Manager at Best Western PLUS Blaine at the National Sports Center, responded to this review »
    Jami and Roxy definitely are example setters and we're really glad how they and all our staff were able to provide satisfying customer service and make your stay with us enjoyable and memorable. Your description is right on that shopping, food, entertainment, and the National Sports Center are right around the corner from us. We look forward to you staying again when you're in the area. Thanks for taking the time to place your review and for recognizing us!

    5
    « Family Christmas »

    Absolutely wonderful! Suite was clean and nicely equipped. Pool area was perfect, with a walk-in pool for the kiddies. Hot tub and pool also great. Very helpful and friendly staff. Would recommend this hotel

    « Todd C, Front Office Manager at Best Western PLUS Blaine at the National Sports Center, responded to this review »
    Thank you so much for your review of your stay and we're glad your family Christmas time together was so good. We love hearing the perspective of guests and aim for an experience like yours from others as well. We hope to provide a clean, equipped room with friendly staff and an overall great stay for those you recommend as well. Thanks for being with us!

    5
    « Great hotel, Great area, Great Staff. »

    Nothing about my stay was negative and I'll gladly stay again as well as recommend this location to people I know. Didn't get a chance to experience the amazing breakfast, but everything about the stay was excellent!

    « Todd C, Front Office Manager at Best Western PLUS Blaine at the National Sports Center, responded to this review »
    Sometimes the best way to describe something is by not having anything negative to say. Thank you for taking the time to reply about your stay with us. We are making it our constant goal and aim to provide excellent accommodations and welcoming environment. We look forward to you being with us again and want to provide the same service to those you recommend us to.

    4
    « Family Wedding Stay »

    This hotel really covered all the bases. Friendly, Professional staff. Very Clean. Great Rooms, plenty of space and functional. Pool area is very kid friendly and large. Fitness center is decent and has plenty of equipment to get your workout in. Standard issue breakfast, area was very clean and staffed accordingly.

    « Todd C, Front Office Manager at Best Western PLUS Blaine at the National Sports Center, responded to this review »
    Your reviews help us to look back and see how we're doing and feel we're reaching our goals when we hear we're covering all the bases. This is very important to us and we love to hear that we're a professional staff as this is an important aim of ours. Providing a clean and functional room is so important to us as well. We really appreciate your comments and we're glad your wedding stay was without a hitch.

    5
    « Engagement Party Gathering »

    We thoroughly enjoyed our stay! Jamie and Todd really helped to ensure our experience was perfect! Thank you! The room was clean and very nice. The pool was beautiful. We had everything we needed during our meeting - coffee; audiovisual. We will definitely be back for future events.

    « Todd C, Front Office Manager at Best Western PLUS Blaine at the National Sports Center, responded to this review »
    Thank you so much for your review of your stay at our hotel on TripAdvisor. We're extremely happy your engagement party in our Baltimore Room and your stay with us was a success. We look forward to providing a repeat gathering and stay. Thanks for being with us!

    5
    « Stay at Best Western in Blaine was excellent!! »

    Great hotel in Blaine with clean comfortable rooms, great staff and breakfast included! Wasn't able to check in early due to hotel being short staffed due to Thanksgiving holiday. Our second stay there this year and we will definitely return.

    « Todd C, Front Office Manager at Best Western PLUS Blaine at the National Sports Center, responded to this review »
    Thank you for taking the time to place your review of your stay. We really value your input. We're so glad that the rooms were clean and comfortable and that our full hot/cold continental breakfast met your expectation. We do aim that everyone's stay is excellent like yours and make this our continual goal. Thanks for being with us. We look forward to you staying with us again!

    5
    « hotel review »

    Everything was handled efficiently from the online reservation up to and includung my stay. the room exceeded my expectations, s well as the courtesy of the entire staff. I particularly enjoyed the swimming pool and spa facility.

    « Todd C, Front Office Manager at Best Western PLUS Blaine at the National Sports Center, responded to this review »
    Thank you so much for taking time to place a review of your stay at our hotel. We are so glad we exceeded your expectations while here. One of our goals include just as you mentioned: being efficient and accommodating from beginning to finish. We take pride this as well as in our effort to be courteous and helpful. We are happy we were able to meet your needs. We will aim to meet and go beyond expectations the next time as well!

    5
    « Very nice hotel! Spacious option for families with children. »

    We booked the king suite which had a separate bedroom within the room. It was very nice, very clean, lots of amenities, everything you'd need for traveling with kids! The breakfast was great, the pool area was nice, and the staff were accommodating.

    « Todd C, Front Office Manager at Best Western PLUS Blaine at the National Sports Center, responded to this review »
    Thank you for your review of your stay with us! We're very pleased to hear you were happy with our 2-room King Suite being nice and clean, a good breakfast, and our staff being accommodating. As well, we're so glad your kids felt well accommodated. These are some of our highest priorities to maintain this type of service and we will aim to continue to do so in the future!

  • 5
    « Family Wedding Stay »

    Had a family wedding, this was one of the hotels we could stay at. It is a very nice place, and excellent employee's. Had a problem with the shuttle only taking us back from the reception, complained to the staff about this. They looked into it, and got the shuttle service for both to, and from the reception. We would defiantly stay here again when we are in the area.

    « Todd C, Front Office Manager at Best Western PLUS Blaine at the National Sports Center, responded to this review »
    Thank you so much for your review of your stay with us. We love being able to accommodate for weddings hoping we can do our part to make it a success. We take pride in providing options such as shuttle service for your wedding and aim to make your stay, transport to and from the reception, and everything else very pleasant. We're glad we were able to make it happen for you this weekend and look forward to you being with us again when you are in the area.

    3
    « BW »

    Excellent services or checking in and out. However, the maid service was poor. We arrived on Friday and the room was not cleaned until Monday. We ask for extra towels which we got, we ask for coffee never received, ask for trash to be removed never happened. The ice machine on the 4th floor did not work. On departure, the manager did adjust the rate of the room because of the problem with maid service.

    « Todd C, Front Office Manager at Best Western PLUS Blaine at the National Sports Center, responded to this review »
    Thank you so much for taking the time to place your review of your stay with us. This type of housekeeping service is not acceptable and we are taking immediate steps to remedy our housekeeping services that fell below your standard and ours as well. We appreciate your response and want your next stay with us to be very satisfying.

    5
    « Wedding weekend getaway »

    We were here in MN for a wedding. After driving 17 1/2 hours, when we arrived late, the person at the front desk greated us as if we were arriving right on time. So sweet and friendly. Got us right in, room was ready and clean. Lots of food places and shopping within walking distends.

    « Todd C, Front Office Manager at Best Western PLUS Blaine at the National Sports Center, responded to this review »
    Thank you for your review of your stay with us. We're so glad that you felt welcomed and that our front desk staff was accommodating. We make it our aim to always be pleasant in this way. We take pride in being a part of the surrounding community to work together to provide lots of great eating and shopping options. We want to keep this good standard up and hope if you're in Minnesota again that you'll stay with us again. Thanks for being with us!

    5
    « Exceeded expectations »

    Past experiences with this brand have put them more of a level with Super 8, Motel 6 and other budget brands. This hotel is at least on par with a Hampton, Courtyard and similar. I was recognized as a member (easy to join when you book), allowed an early checkin, etc. The room was lovely, the breakfast good, and the staff pleasant. Would absolutely stay here again, especially for activities at the National Sports Center. We drove between the two, but it is walkable depending on where in the complex you need to be.

    « Todd C, Front Office Manager at Best Western PLUS Blaine at the National Sports Center, responded to this review »
    Thank you so much for your response of your stay with us. We're so pleased to hear your positive comments and that you had such a good stay. Thanks also for being a Best Western Rewards member as it's one of the best loyalty programs. We want to take your review as a bar for us to live up to consistently all the time. We hope to meet and exceed your expectations of a good breakfast, pleasant customer service, and a clean room again in the future.

    4
    « Good hotel that is geting better »

    Both the room and bath were clean and orderly, and everything in the room worked properly. Room was modern and updated. I stay at this property about once a year and they have definitely improved since my last visit. Seems to be more attention to detail in cleanliness of rooms, and the staff is much more friendly and helpful than in the past. Great to see them improve, so will continue to stay a this property.

    5
    « Stayed for wedding in town »

    great hotel; good location; nice staff; clean; friendly; easy to get too. would stay at again or recommend to others. shuttle offered for wedding in area made things very convenient for eveyone who was there for wedding.

    4
    « Nice comfortable hotel however... »

    This hotel was great. check in and out was simple and people friendly. My room was immaculate and I am very very picky. The woman working on cleaning rooms on the 4th floor was amazing and the sweetest lady ever! The only complaint I have about the hotel is the kitchen lady. When I read the reviews before I didn't really seem to care about that, but she was downright rude! She made comments under her breath to me and my daughter twice. I really didn't appreciate her grumpy attitude at 7am! This really isn't a deal breaker for staying here again, but someone should really talk to her about how she is treating guests at this hotel! The kitchen and food is there for guest to enjoy and she makes you feel very uncomfortable eating there. I rating the service as average due to my complaint but overall great stay!

    1
    « Seniors Evicted »

    I booked a room for my parents for the weekend of my son's wedding. When I stopped at the front desk to confirm the reservation I was told it had been cancelled. When I found out that my parents' room had been cancelled, which still hasn't been explained to me, I pulled up their original room confirmation that showed 2 queen beds & included the $20 pet fee. I told them they needed 2 beds because of my father's restless leg syndrome & that they were still bringing their dog. I also asked that they remove the pet fee from my room as I hadn't brought my dog. This was Thursday morning and I was told it would be taken care of & they would call me to let me know. I didn't get a phone call from anyone until my father called me after they checked in to ask why they had a king size bed when their confirmation said they were to have 2 queen beds. They had walked through the lobby with the dog to get to their room. We left the hotel at 5:30 pm to go to the Groom's Dinner leaving the dog at the hotel. My phone rang at 7:07 pm. I didn't answer as I was just getting up to give the dinner toast for my son. No voice message was left, no other phone call received. As I was pulling into the parking lot about 10:00 pm after dinner & cleaning up there was 2 police squads out front & my phone was ringing. My mother was calling to tell me they were being evicted from the hotel because the dog had been barking "the whole time we were gone." When I got to my parents room my 70+ year-old father with heart disease was red-faced & sweating and on the phone trying to find new accommodations. I kept my parents calm & got them to a different hotel on the other side of town from the rest of the family & where the wedding was taking place. I then asked the staff at the front desk to help me understand what happened. They said the dog (which they later claimed no knowledge of even though he was disclosed on the 1st reservation, the confirmation & my conversation AND my parents had walked through the lobby with him) had been barking the entire time (which would have been 4 hours since we left at 5:30 & my parents returned at 9:30) we were gone. They said they tried "multiple times " to reach me but I didn't answer. I stopped them at that point and pointed out that I received ONE phone call from a phone number I didn't recognize just as I was getting ready to give the toast at my son's Groom's Dinner. NO voice mail message was left. NO follow-up attempt was made. When I offered to show him my call log showing I had received one call he had nothing more to say as he realized I was calling out the lie. I pointed out that if a voice mail message had been left we could had immediately resolved the issue because my aunts were staying at the same hotel and could have taken care of the dog right away. One would hope in a service industry & in such a sensitive situation lasting 4 hours they would have tried harder to reach me. The entire situation could have been avoided. Instead they lied to me & involved the police. The other reasons I got for them having to leave were: a. They were not on a pet-friendly floor. Well, who put them there? They didn't ask for that specific room number. In addition, when I was talking to the woman that checked me out on Saturday about the situation to find out why they were booked on the 3rd floor she stated that although it's preferred to put pets on the lower floors the entire hotel is pet-friendly and sometimes they need to put pets on the upper floors. b. The dog was barking after quiet hours. My parents were not provided any information on "quiet hours" when they checked in even as they walked through the lobby. In addition, the city noise ordinance goes into effect at 10:00 pm. The dog was quiet before then. c. Hotel policy is that pets cannot be left alone in the room. There is no mention in the confirmation that pets cannot be left alone. (If you are traveling alone be prepared to eat delivery meals.). Nothing was provided or communicated to my parents on this policy when they arrived. d. They cannot provide a refund because the police became involved. As a service provider I would expect that they would defuse conflict without the police, without kicking elderly guests out of the hotel. Why could they not have relocated my parents to another room? Twice I asked them to apologize. I asked them to reimburse the $500 we spent citing multiple reasons. 1. My parents' original reservation was cancelled without explanation & rescheduled incorrectly even though they had all the correct information to book it properly. 2. The staff may have called once; however, they didn't leave a voice mail message. In addition a member of the staff looked me straight in the eye & lied to me about calling more than once. I offered to show him my call log showing I had received only one call. He did not counter my statement because he knew he was caught in the lie. Had they made any real effort my aunts could have helped and the entire situation could have been avoided all together 3. The hotel didn't abide by the city ordinance. The staff told me the police told my parents to leave. This was also not true. The officer told my father to go up to the room & quiet the dog. It was the staff's decision to kick them out. 4. They turned out 2 seniors, one with a heart condition, at 10:00 at night expecting them to find a Thursday/Friday reservation in the Twin Cities at a pet friendly hotel. 5. The staff provided nothing in writing on the pet policy to my parents when they arrived. 6. I had to pay for their room for the night they were not allowed to stay at the hotel. 7. What was to have been one of the most enjoyable family events was overshadowed by staff unable to properly resolve conflict through a simple voice mail message. What happened was, quite simply, wrong.

    « General M, General Manager at Best Western Plus Blaine at the National Sports Center, responded to this review »
    Susan, Thank you for the feedback. I wanted to make sure I had all the details before responding to you on this. To start, when your parents checked in, we were never told there was a pet in the room. Had we known that we could've given you the pet agreement which states pets for one cannot be left alone in the room. We could've also put them on a pet-friendly floor. I did look into the original reservation, and your parents were booked into a single king suite by you and you reserved a double queen suite that was pet-friendly, which you canceled at a later time. The pet-friendly room was never booked for your parents. Our Director of Engineering tried to contact you himself five (5) times. We did document the times when you were called. Being unable to reach you, we tried to talk to the neighboring guests who complained about the pet. One of them decided to call the police himself. When the police arrived, your father had also arrived back at the hotel. The police stated that he was being belligerent towards them and evicted your father themselves. None of this was done by us. The following morning, our assistant manager stated she talked to you herself in a conversation where you apologized for your father's behavior. Finally, we only charged your father for the night he actually did stay here, we canceled his room at no charge. I am not sure why this story has changed from the day you spoke to our assistant manager, but I can reliably say that what you're stating happened is quite simply incorrect.

    5
    « Great Stay! »

    We had a brief but nice quiet stay after a family wedding. Enjoyed a satisfying breakfast, with many food options, before heading out. Would highly recommend this hotel if you're in the area. There are many stores and a few bar/restaurants nearby.

    4
    « Nice room. »

    The front desk staff was great, check on simple and fast. Facilities are kept clean and comfortable. Breakfast, while not fancy was good, plentiful and filling. We did experience some noise, but the front desk dealt with it quickly. The only negatives were the fitness center and the whirlpool. The center was stuffy and not well equipped. The whirlpool jets bubbled but didn't really jet.

    « Nick R, General Manager at Best Western Plus Blaine at the National Sports Center, responded to this review »
    I would like to thank you for taking the time to write a review for our property. We do value all of our guest feedback and are excited that you had a good stay with us here. We do hope to see you again soon when in the area. Thanks again.

  • 5
    « Family Gatering »

    Family gathering for a surprise party....worked out excellent for having party at Culver's right in the Best Western parking lot....walked right over! Located in good distance from area bus depot where we took the bus directly to the Minnesota State Fair! Great time had by all!

    « Nick R, General Manager at Best Western Plus Blaine at the National Sports Center, responded to this review »
    I would like to thank you for taking the time to write a review for our property. We do value all of our guest feedback and are very excited you had a great stay with us at the hotel. We hope to see you again soon when in the area. Thanks again.

    5
    « Great to be home BW Blaine »

    Dogs aside, this is my home-away-from home. It just is. I always feel welcome here, and I love the location. Its about 15-20 minutes from Columbia Heights, which has a row of restaurant killers like Chimbarazo, Maya, and Karta Thai. Breakfast also has bananas, and the room is always spot-on.

    « Nick R, General Manager at Best Western Plus Blaine at the National Sports Center, responded to this review »
    I would like to thank you for taking the time to write a review for our property. We value all of our guest feedback and are excited to hear you had a great stay with us here at the hotel. We do hope to see youu again when in the area. Thanks again.

    1
    « Worst Hotel I have ever Visited »

    I try to be fair in my reviews as it is the only means by which potential guests can evaluate potential hotels for their travel plans. I would start by saying that the hotel, for the most part is clean and well kept. I was forced to stay here as a result of a poison that was installed in floor joists for the new home we built. My oldest son (15) had run-ins with the staff and comments were exchanged. When I found out what happened I apologized to the staff and took steps to ensure that it would not happen again. With that background, the hotel staff was INCREDIBLY rude, arrogant, and disrespectful. The front desk manager, who was by far the most arrogant and disrespectful person I have ever encountered, came to my room (we had two rooms) and informed me that we were being charged for "trashing" the room that the kids stayed in. I asked to view the room prior to check-out and was expecting to see a room that looked like Charlie Sheen had a 3 week party. What I did see was blankets and trach on the floor, which I picked up but everything was in working order and unbroken, TV, Microwave, Lights, Drapes... Having cleaned the room and taken pictures, I went to the front desk to confront the manager about exaggerating the condition of the room. I do not recall the conversation exactly but essentially he told me that he had pictures and was charging for damages. I asked what the damages were and I did not get a response. I understand that my son can be a little hyper and sometimes argues when he thinks he has a complaint but to have a service industry worker take it personally and then decide he has the right and authority to impose charges for trash and blankets on the floor is ridiculous, in my opinion. He spoke to me as if I was a homeless guest that he allowed to stay in his home, rather than a paying customer who apologized and corrected staff concerns. I would avoid this facility at all costs, at least until the staff has been turned over. Please e-mail for ACTUAL pictures of the room when I left.

    5
    « Very nice hotel »

    This was a very clean, quiet hotel. We stayed with our 35 lb. dog. Staff was very nice about our dog. Beds comfy, breakfast area clean and ample space for visitors. Would definitely recommend this hotel.

    « Nick R, General Manager at Best Western Plus Blaine at the National Sports Center, responded to this review »
    I would like to thank you for taking the time to write a review. We vallue all of our guest feedback and are excited to hear you had a good stay. We hope to see you again when in the area. Thanks again.

    4
    « Great Front desk staff, Kitchen staff AWFUL »

    Good experience overall, front desk staff were very pleasant and friendly. The kitchen staff however, extremely rude and unfriendly. Rolled their eyes when we asked for something, and I got snapped at for something I did not even do. Her tone of voice was extremely rude and unprofessional. Would like to stay here again, hopefully kitchen staff is more pleasant next time. Room was nice and clean, pillows ARE AWFUL, lumpy and small. Bring your own if you can.

    « Nick R, General Manager at Best Western Plus Blaine at the National Sports Center, responded to this review »
    I would like to thank you for taking the time to write a review for our property. We value all our guest feedback and are excited you had enjoyed the hotel. I would like to apologize regarding the issues in the breakfast area. We hope when you stay again we will exceed your expectations.

    5
    « Great stay/great location »

    Hotel is in a great spot in blaine especially if you have stuff going on at the national sports center. Just a couple minute drive there. Also close to lots of shopping and restaurants. Hotel was clean, as were the rooms. Both Nathan and Doreen who work at the front desk do such a great job. Awesome employees and people. Management do what you have to do to keep those two around, they are awesome.

    5
    « Excellent customer service »

    Rooms were roomy & fit our family of 5! Front desk was very helpful and helped us find places to go in the community. The location is perfect walking distance to many restaurants and very close to the rink

    « Nick R, General Manager at Best Western Plus Blaine at the National Sports Center, responded to this review »
    I would like to thank you for taking the time to write a reveiw for our property we value all of our guest feedback and are excited to hear you had a great stay with us here. We hope to see you again soon when in the area. Thanks again.

    2
    « Did not turn rooms until 100 geusts were waiting »

    We arrived at 2:30 but could not get into our room until after 4. We were with a number of other guests who had the same issue, two wedding parties in fact! The wedding had to be delayed because there were so many people that could not get ready on time. No accomodation was offered. Very dissapointing

    1
    « Overwhelmed »

    Stayed here on a Saturday with a wedding party. Front desk was very overwhelmed. Check in was at 3. We were told at 230 when we got there that no rooms were ready (over 50 people waiting in the lobby). Very rude and not nice people at front desk. Asked to have my credit card changed. Was told didn't have time for that. My friends room was NOT ready until 7pm. And they would not give them a discount. Not happy at all with this place

    1
    « VERY POOR customer service »

    This hotel is a security risk. Hotel staff unlocked security latch and dead bolt and entered the room while I was sleeping. I was awoken in my under wear to two hotel employees in the room. VERY POOR customer service from hotel staff and management.

  • 5
    « Impressive staff- very accomodating »

    I was so impressed with the staff here. I had booked a room for my parents and my dad uses a wheel chair. This was during graduation season and we discovered upon arrival that they had accidentally booked him for a regular room. With no other options, we got him settled into that room, and the staff assured me they would move them to a handicap room first thing in the morning. Ted the maintenance gent also helped me haul in and assemble a recliner for my father. As promised them completely moved my parents to a handicap room, recliner included while we were away at the graduation. They went above and beyond to make sure they were comfortable. Much appreciated. Nice breakfast, nice pool area. Hotel is very clean and rooms are quite spacious!

    « Nick R, General Manager at Best Western Plus Blaine at the National Sports Center, responded to this review »
    I would like to thank you for taking the time to write a review for our property. We value all of our guest feedback and are excitited to hear you enjoyed the stay with us. We hope to see you again soon when in the Blaine area. Thanks again.

    4
    « Nice place to stay. »

    We had a good stay. The biggest draw back was the lawn care service and their weed spraying. We had our dog with and the place claimed to be pet friendly. Not really when you can't use the grounds because of the dangerous chemicals. One other thing, the breakfast sausage was raw.

    « Nick R, General Manager at Best Western Plus Blaine at the National Sports Center, responded to this review »
    I would like to thank you for taking the time to write a review for our hotel. We do value all our guest's feedback and will use the comments shared to try and exceed future guest expectations. I would like to apologize regarding the issues you had encountered at the property. We do hope when in the area you do choose to stay with us again to give us the chance to exceed your expectations as well. Thanks again.

    5
    « Lovely stay! »

    We had a very comfortable stay at this motel. The rooms were impeccable and the staff was caring and friendly. It is a very quiet hotel, too. The location was convenient for visiting family, shopping and dining and we will definitely come back.

    « Nick R, General Manager at Best Western Plus Blaine at the National Sports Center, responded to this review »
    I would like to thank you for taking the time to write a review on your stay with us. We value all of our guest feedback and are excited to hear you had a great stay with us here at the property. We do hope to see you again soon when in the area. Thanks again.

    3
    « Ok experience »

    Hotel bed was very dirty, stains on the bed skirt upon arrival, had to have them change it. The hotel breakfast was a average hotel breakfast. The fitness center was honestly the worst hotel fitness center i ever been in. No bench, cable on weight machine needs to be fixed and serviced on. Other then that, there was only a treadmill and a bike elliptical machine.

    5
    « Home away from home »

    We have stayed here many times and will return. Convenient location (once you figure out how to get from the highway to the parking lot), friendly staff, comfortable and spacious rooms. It always works well for us.

    « Nick R, General Manager at Best Western Plus Blaine at the National Sports Center, responded to this review »
    I would like to thank you for taking the time to write a review for our property. We value all of our guest feedback and are excited to hear you had a good stay with us here. We hope to see you again soon when you are in the area again. thanks again.

    3
    « Beds »

    The bed was like sleeping on the floor which in this case would have been more comfortable and the A/C did not work on auto so we were either too cold or too hot. The service of the hotel staff was good and the overall cleanliness of the room was very good. this hotel was close to the wedding and reception and they also offered a shuttle for those staying to and from the wedding which was very nice as well.

    « Nick R, General Manager at Best Western Plus Blaine at the National Sports Center, responded to this review »
    I would like to thank you for taking the time to write a review for our property. We do value all of our guest feedback. I am very sorry you did not enjoy the beds here on property we get alot of great comments about our beds here. We do hope that when you are in the area you give us another chance at the property to exceed your expectations. Thanks again for the review.

    4
    « Little to no follow through »

    Forgotten item. Called right away and was told they found it and would mail it to me. Gave them my credit card toncover the mailing expense. Called back 3 times to follow up to aee if they mailed the otem. Each and evsrytime tbey assured me it would be mailed. Never recieved the item.

    5
    « Great All Around »

    The staff was great at check in. The room was clean and updated, the internet service worked great, and the bed was very comfortable. It was an all around nice place to stay at a great cost. From beginning to end, it was a nice experience. I would definitely stay here again.

    « Nick R, General Manager at Best Western Plus Blaine at the National Sports Center, responded to this review »
    Thank you so much for taking the time to write a review for the property. We do value all of our guest feedback and are excited to hear you had a good stay with us at the Best Western Plus Blaine Mn, we do hope we will see you again soon when in the Blaine area. Thanks again.

    5
    « Clean! »

    The staff was very helpful and professional, will definitely be back next year. The room was large, clean bed was comfortable. Was staying there for an outdoor concert at the Blaine Sports center, was about 3 blocks away - easy walk. Will be back next year for sure.

    « Nick R, General Manager at Best Western Plus Blaine at the National Sports Center, responded to this review »
    I would like to thank you for taking the time to write a review for our property. We do value all of our guest feedback and are excited to hear you had a great stay with us here at the hotel. We hope we will see you again soon when in the area. Thanks again.

    4
    « Would stay again »

    This hotel was quite nice. It was very clean and the staff went out of their way to accommodate our requests. My only concern is that it has potential to be loud. Thankfully most of the guests were attending the Joyful Noise Christian Festival so it was pretty quiet. Had it been a wedding, I may have had a hard time sleeping.

    « Nick R, General Manager at Best Western Plus Blaine at the National Sports Center, responded to this review »
    I would like to thank you for taking the time to write a review for our property. We do value all of our guest feedback and are excited to hear you had a great stay with us here at the hotel. We hope we will see you again soon when in the area. Thanks again.

  • 4
    « Overall good »

    Overall this is a very good hotel. They had an excellent breakfast and excellent staff. The beds weren't very comfortable but we only stayed one night thankfully. If we needed to stay in the area again we would choose the same hotel

    « Nick R, General Manager at Best Western Plus Blaine at the National Sports Center, responded to this review »
    I would like to thank you for taking the time to write a review for our property. We value all of our guest feedback and are excited to hear you had a good stay with us here at the property. We hope to see you again soon when in the area. Thanks again.

    5
    « Very Clean, Perfect for NSC Events »

    The location is less than half a mile from the National Sports Center and is very clean. Beds are comfortable and wi-fi is good. It's right next to a Culvers. If you're coming for a soccer tournament book far in advance.

    « Nick R, General Manager at Best Western Plus Blaine at the National Sports Center, responded to this review »
    I would like to thank you for taking the time to write a reivew for our property. We value all of our guest feedback and are excited to hear you had enjoyed the stay with us. We hope to see you again soon when in the area. Thanks again.

    5
    « amazing »

    Well, my trip here was on May of last year 2016. I was here with some groups on a two-day religious event. We had group discounts but I was charged the full price per night. I could not settle it with the guy at the front desk. However, aftet the event was over, I flew back to my destination, I emailed the manager about the issue. The discounted rate was $95 and full price was $120. Fortunately, I had the email receipt which confirmed my discounted rate. So, the manager Dennis agreed to adjust the charges and refunded me the difference. Dennis was very understanding even when the other guys at front desk said no to my request. For example, the other guy at front desk said no to my refund but Dennis said yes. The other guy at front said no to my groups all day shuttle ride request to the National Sports Center which was across less than a mile away but Dennis said yes. Since I had no car, this shuttle rides saved me lots of taxi money which I could have some 4 times a day. The General manager made this trip amazingly great. Also, rooms were very clean with microwave. I don't remember the breakfast dogs but I ate it and it was good.

    « Nick R, General Manager at Best Western Plus Blaine at the National Sports Center, responded to this review »
    I would like to thank you for taking the time to write a review for the property. We value all of our guest feedback and are excited to hear you enjoyed your stay with us here at the property. We hope when in the area we will see you again. Thanks again for the review.

    5
    « Nice place ! »

    Room was clean & comfy, and breakfast items abundant. The staff really went out of their way to accommodate me on a few items. I'd stay here again in a heartbeat. See you soon BW Blaine. This hotel is in the Northern part of Minneapolis about 30 minutes from city center.

    « Nick R, General Manager at Best Western Plus Blaine at the National Sports Center, responded to this review »
    I would like to thank you for taking the time to write a review for the property. We value all of our guest feedback and are excited to hear you enjoyed your stay with us here at the property. We hope when in the area we will see you again. Thanks again for the review.

    3
    « Whoa to my car »

    Ode to my truck. how thee was scratched i will not know for cameras will not tell me so. Although i was parked out side thine door your scratch free paint job is never more. I enjoyed the pool and the king size bed but the damage to my car stays stuck in my head. The police were left puzzled and without a clue. The culprit who had stayed with Best Western too. the narrow parking spaces left me confounded as my truck alarm had never sounded. i wish there was more that i could do but alas it seems i get to deal with the poo.

    « Nick R, General Manager at Best Western Plus Blaine at the National Sports Center, responded to this review »
    I would like to thank you for taking the time to write a review for our property. We value all of our guest feedback. We are happy to hear you had enjoyed the hotel stay. But we are also very sorry to hear that your truck was scrached while staying in the metro area. We hope that when in the area again you will choose to stay with us here at the property again. Thanks again for the review.

    4
    « Surprisingly Good »

    My husband claims I've turned into a hotel snob, which I guess traveling at least once a week and living out of a suitcase will do to you. Thus is the first time I've stayed at a BW Plus and, for the most part, I was pleasantly surprised. 2 complaints, 1) shower drain was extremely slow and 2) employees were very loud. My from was right at the top of the stairs of the lobby and as I was getting ready in the morning I could hear the employees talking to each other from what seemed to be across the room. They really seemed to enjoy each other as there was a lot of laughing and talking back and forth, but it seemed very unprofessional in my opinion. Maybe they don't realize how thin the walls and doors seem to be. Overall, I would stay again but request a room further away from the front desk.

    « Nick R, General Manager at Best Western Plus Blaine at the National Sports Center, responded to this review »
    I would like to thank you for taking the time to write a review for our property. We value all of our guest feedback so we have a chance to grow as a team. We are happy to hear you had enjoyed the stay with us here at the property. We value your comments as well regarding the staff. We hope to see you again when in the area. Thanks again for the review.

    5
    « Wedding Bliss »

    Best Western was a great addition to our Families wedding guests! Very accommodating, friendly knowledgeable staff. The breakfast was something to be desired, it really could use reviewing and maybe changing it up a bit. I HIGHLY recommend choosing this hotel for your guest...Thanks for a great stay!!!

    « Nick R, General Manager at Best Western Plus Blaine at the National Sports Center, responded to this review »
    I would like to thank you for taking the time to write a review for the Best Western Plus Blaine MN, we value all of our guest feedback and are delighted to hear that you enjoyed the stay with us during your wedding at the property. We hope that when in need of a staycation you will choose to stay with us again here. Thanks again have a great day.

    5
    « Clean, nice rooms. »

    A quick get away and we were told the rooms were clean. And they really were. The place was very neat. The room was nice. And very quiet. We heard nothing from other rooms and only a bit from the hallway. There are restaurants and shopping close enough to walk if needed also.

    « Nick R, General Manager at Best Western Plus Blaine at the National Sports Center, responded to this review »
    I would like to thank you for taking the time to write a review for the Best Western Plus Blaine MN, we value all of our guest feedback and are excited to hear you had enjoyed your stay with us at the property. Thanks again and we hope to see you again when in the Blaine area.

    4
    « Business trip »

    The Best Western in Blaine, MBN is a good hotel when traveling on business. Easily accessible, staff is pleasant. It has very comfortable beds and is reasonably priced. You also get a continental breakfast that has many options.

    « Nick R, General Manager at Best Western Plus Blaine at the National Sports Center, responded to this review »
    I would like to thank you for taking the time to write a review for the Best Western Plus Blaine MN, we value all of our guest feedback and are excited to hear you had enjoyed your stay with us at the property. Thanks again and we hope to see you again when in the Blaine area.

    5
    « Best stay ever!!! »

    I've stayed at many hotels. But this one is best ever. Reasonable price. Staff is friendly and always smiling. Everything is so clean. Breakfast is loaded with extras you don't see at other places and dining area is spotless.

    « Nick R, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    I would like to thank you for taking the time to write a review for the Best Western Plus Blaine MN, we value all of our guest feedback and are excited to hear you had enjoyed your stay with us at the property. Thanks again and we hope to see you again when in the Blaine area.

  • 1
    « Bad customer service »

    We stayed here for a hockey tournament ad and the rooms were super but well there wedding ring got stolen out of my room. Went to front desk to talk to a manager and Zack would not help me and told us to leave the property. The only people in our room was my family and the maid . Asked to see the video tapes from the cameras and surprise they could not pull it up. Week and a half later the maid turned the ring in. The manager never would talk to us.

    « Nick R, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    I would like to take the time to thank you for writing a review for our property. We do value all of our guest feedback. We did do everything we could to make sure your we found your wedding ring returned to you. We do hope that when in the area you will choose to stay with us again. Thanks again for the review.

    5
    « Solid hotel »

    Great location, some junk food within walking distance (very useful when out with kids) as is a Target and the National Sports Center. Pool is decent but not large, big plus is a wadding pool for little ones along with a whirlpool for the adults. My daughter (11 years old) loved the games room.

    « Nick R, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    Thank you for taking the time to write a review for our our property. We value all of our guest feedback and are happy to hear you had a enjoyable stay with us at the property. We hope we will see you again soon when in the area. Thanks again.

    4
    « Best Western Plus Blaine National Sports Centre fits the bill »

    This was the recommended host hotel for our daughter's gymnastics competition. For the price , this hotel had everything we needed.: clean rooms, a complimentary breakfast and very close proximity to the National Sports Centre. The pool was small and was therefore overcrowded. A bit more seating around the pool for parents might be nice. Overall a great stay.

    « Nick R, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    Thank you for taking the time to write a review for our our property. We value all of our guest feedback and are happy to hear you had a enjoyable stay with us at the property. We hope we will see you again soon when in the area. Thanks again.

    5
    « Great quality and accommodations »

    This hotel was ideal for a group of students to stay during a recent competition event. Convenient location, great amenities. Pools and hot tub were right temperature, clean, and fitness room was not large but sufficient. Mattresses were very comfortable, rooms had fold out couches as well as beds. No problems with in-room wi-fi.

    « Nick R, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    I would like to take the time to thank you for writing a review for our property. We value all of our guest feedback and are excited to hear that you had an enjoyable stay with us here. We hope to see you again soon when in the area. Thanks again.

    5
    « Great Hotel »

    We stayed at the Best Western for a wedding in the area. They provided a shuttle for the guest that was quite nice. Hotel room was clean and well maintained. The beds were a bit hard for my liking but that's personal preference. We stayed in a king room on the 4th floor. The room was spacious and well appointed. I was unable to find a safe in the room, but it may have been hiding to well or not available. Staff was friendly and accommodating. The complementary breakfast was typical of a hotel breakfast, but good. I would stay here again.

    « DennisGumke, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    I would like to thank you for taking the time to write a review for our property. We value all of our guest feedback and are excited to hear you had enjoyed the stay with us. We hope to see you again soon when in the area. Thanks again.

    5
    « Wonderful Stay for Blaine Schwan Events »

    Great hotel with large suite rooms that is located right next to the Schwan Center. Location is excellent and the staff is amazing. Great breakfast as well. Internet was fast and reliable. Rooms have an extra sitting area with a full sized pull out couch. Hotel location has restaurants and shopping all within walking distance. Very nice to be out of town and not driving around looking for things since everything is right there.

    5
    « Great Place to Stay for Tournaments at National Sports Center »

    Rooms were clean and modern. Staff was great. Pool and games room for the kids during down time. The included breakfast was great. There are plenty of dining options near by and the sports center is less than 5 minute drive from hotel.

    5
    « Above and Beyond »

    Our stay at the Best Western - Blaine- MN was superb. All staff members were helpful, kind, personable and accommodating. The young lady at the from desk - went above and beyond to make sure our stay was pleasant. The room was clean- the breakfast was good - and the facility was nicely decorated. I would recommend this hotel - not only for cleanliness and value - but also the customer service provided.

    « DennisGumke, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    The team and myself would like to take the opportunity to thank you for showing your appreciation for all of the effort they put in. I see how hard they are working everyday, but when it comes from you it makes it special. We know their are many great hotels in our area and it is my goal that we have something special that sets us apart from the others. Best Western is working to lead the industry by providing "Superior Customer Care". Warm regards, Dennis Gumke General Manager

    5
    « Great stay, very comfortable room. Coffee offered in hotel lobby very good »

    Everyone was be friendly I really liked the pet area, and that they supplied bags for clean up after pets. Breakfast was very good, beds were comfortable. Room temperature was good. Did not visit the pool.

    « DennisGumke, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    It is always my hope that our team is known as "People Who Care". They work very hard to prepare for our guests and they appreciate that our guests acknowledge them for their efforts. We represent the city of Blaine and hope that our service is a good representation of our city and what it has to offer. It is also pleasing to hear that your pet enjoyed the area set aside for them. Warm regards, Dennis Gumke General manager

    5
    « Pre-wedding Girls Night »

    Love love love this hotel! Beautiful room, and amazing staff. I stayed here the night before my wedding with 4 other girls in the 2 bedroom suite and all of us were in shock at how wonderful the room was. It's close to everything. I plan to stay here again in the future.

    « DennisGumke, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    It has been a pleasure to have you as our guest for the big wedding event. Our hope is that we have listened to what our guests wanted in a hotel and appreciate the time you have taken to let us know. I see how hard the team work every day and they appreciate when our guests notice and recognize them for their efforts. We hope to have you back again in the future Warm regards, Dennis Gumke General Manager

  • 5
    « Perfect Stay »

    From the moment we walked in the door we felt very welcomed and comfortable. Excellent suggestions for restaurants and directions to places we wanted to go. We would definitely stay at this hotel again.

    « DennisGumke, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    It was wonderful to hear that we have been able to meet your expectations in providing an outstanding service. There are many great hotels in our area and it is up to our team to ensure that we are able to do the little things that can make the difference of you wanting to stay again. Best Western Hotels is working to lead the industry in providing "Superior Customer Care". Warm regards, Dennis Gumke General Manager

    2
    « Hiccups »

    I've been to this hotel a few times but can't figure out for the life of me why they can't get things right! I was there on a weekend when there were lots of weddings so I understand being busy but my room was freezing and I got no response at all. The toilet kept having issues, no maintenance. Towel bar was broken, no one fixed it. They had a difficult time keeping up with towels at the pool. It seems to me they need additional staff on the busy weekends. One person can't do it all and do it well.

    « DennisGumke, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    Thank you for providing us a review. I would be grateful if you could reach out to me as a repeat guest I should be able to find out some information so that we could help you. I have looked through our log notes and also cannot find anything nor could my maintenance manager. I am also easily accessible as I have my business cards at the front desk complete with my own personal number. It would be great to have the opportunity to look into the items you are mentioning as the only way to get better is to have some valid information to work with. You may reach out to me directly by email [email protected] or direct on 763-235-1898. We don't claim to be a perfect hotel, but it does that as a repeat guest we don't get it right for you, but we do get it right for the majority of our other guests whether one night or repeat. Our service promise is if something is not meeting your expectations during your stay, please let us know. We hope to have the opportunity to make things right. This sign is posted prominently at the front desk because I do care and provided the opportunity I am able to make the changes to make your stay better. Warm regards, Dennis Gumke General Manager

    3
    « Kids Birthday Party »

    I stayed in a 2 bedroom suite, room 229. The second bedroom was very cold. There was no heat coming in , other then a after market 6 inch duct through the wall coming off the main heater in the room. I could feel cold air coming through the window. Comforter was very thin. Wi Fi was not very strong, no Wi Fi at all in the pool area.

    « DennisGumke, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    Thank you for taking some time to provide our hotel some valuable information. It is always our hope that if the guests are having some issues that they let the front desk know as very often there can be a quick fix for things that may be deterring your experience. We checked the vent and it had been blocked by the TV so it was not allowing a full flow of the air into the room. We are having our maintenance department look into the relocation of the vent so that better airflow can come into the room. The heating unit was checked and it was working to capacity. Our maintenance manager went to the room when we read your review and the window was found to be not secured all the way which will allow the outside air into the room. Our bedding is the industry standard duvet which is rated a 10.5 Tog and also includes a fleece blanket. There were extra fleece blankets in case these were not enough for you located in the closets. The internet access point in the Pool Area was rated at 130mbs when we received your review. The only thing we can determine on this was maybe your device was still holding the signal from your room which we then suggest to forget/reset the connection on your device and then reconnect. We may have been able to improve your stay if we called to see if how your stay was going as then we may have been able to assist you with opening the dialog that we are there to help you should you have any issues. Our team is always eager to assist our customers and I know that most hotels would offer assistance if asked to some of the minor problems that can occur. Warm regards, Dennis Gumke General Manager

    5
    « Beautiful rooms. Great price. »

    Beautiful, spacious rooms. Internet works great. Culver's (Burger place) is literally just outside the doors. Quiet. The breakfast was superior to other hotels I have stayed in. We would recommend and definitely return!

    « DennisGumke, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    We are very appreciative of you providing us a review about your stay. You have been very complementory of our hotel and the businesses that are near us. Breakfast is very important to me and we are continuously looking at ways to make it better. Recently we were able to secure an agreement with a local bakery to get in fresh bakery items and it has given the breakfast a big boost. We hope that you will be able to visit us again in the future. Warm regards, Dennis Gumke General Manager

    5
    « Newly remodeled »

    Very nice, clean and pleasantly decorated. 1st time staying here and would stay again! We were here for a wedding and we received a nice group rate. Nice to stay in a newly remodeled hotel with very clean smell.

    « DennisGumke, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    Our team and myself would like to say we appreciate the time you have taken to let us know about your stay. Everyone is working very hard to ensure you have a great stay. To ensure we remain competitive with our other hotels we do moniitor the rates on a daily basis to be sure our guests recieve a great value with the amenities in our hotel. Our hotel had a complete remodel last June and it has been well received by our regular business guests. Warm regards, Dennis Gumke General Manager

    4
    « Wedding Suite »

    I used Best Western Plus for my wedding, We had some bumps in the road in the planning process, but BWPlus did everything in their power to make it right and I was very satisfied. We had a maintenance problem the night of our stay, and the night manager was wonderful. Dennis Gumke was wonderful! Very nice.

    « DennisGumke, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    It was very kind of you Janalyn for being so understanding about your wedding experience. I know the team works very hard, but it is those little things that we need to do better so you are able to fully enjoy the buildup to your special day. We hope to lead the hotel in Superior Customer Care and showing we are "People Who Care". I can assure you I have taken note and will be providing the training the team to spot those little things before they have a big impact on our guests stay. Warm regards, Dennis Gumke General Manager

    5
    « Nice stay and very affordable »

    Had a nice stay in Blaine, MN. I played a round of golf at TPC Twin Cities. The hotel is very near the golf course. Best Western upgraded my stay at no additional cost. The hotel was very nice, clean, and spacious. The staff was very accommodating and friendly. I recommend staying at this hotel.

    4
    « Wedding »

    My favored nephew got marred. Was the best time, I ever had on vacation. I really enjoyed myself. I am so glad ,I could be apart of it. We enjoyed the mall. The worlds biggest mall. It was great. Everything went great, really love seeing every one, all in one place again. We must do it again.

    5
    « Military friendly, very welcoming and helpful staff! »

    My family and I were moving to the area due to a military move. We ended up staying in the hotel for 2 weeks while we found a new house. The hotel crew was nice and always took time to say hello and talk to my wife and kids to make the stay more enjoyable, almost like staying with family. The morning breakfasts were better than most hotels I've ever stayed in. I will definitely recommend this hotel to anyone visiting the area!

    5
    « Great Stay in Minnesota »

    Our stay at Best Western was awesome! Right from checking in to end of our stay, it was a pleasure dealing with front desk and all other staff. Our room was new and so clean and cozy...made our stay very enjoyable and comfortable! We wouldn't stay anywhere else if coming back for a visit.

  • 5
    « Great stay...would have enjoyed staying longer! »

    Great hotel, great breakfast, homey, clean rooms, and wonderful staff! We would highly recommend! The bed was very comfortable and we liked having a refrigerator and microwave in the room. The wifi worked great and enjoyed having the closet!

    « DennisGumke, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    Thank you for taking some of your valuable time to help our team and myself to hear about your stay. The team and myself appreciate your kind words. We know there are many great hotels in the area to choose from and it was great we had the opportunity to have you as one of our valued guests. Warm regards, Dennis Gumke General Manager

    5
    « Wonderful and accommodating!! »

    I traveled here with my family and was incredibly pleased with my stay. I have 3 children and they absolutely loved the arcade room as well as the pools!!!! Everywhere in this hotel was clean and updated. The rooms were just amazing and my whole family couldn't have been happier with our stay. My husband enjoyed the fitness center and they had a HUGE breakfast that had more selections than most hotels offer. Location was very handy and the staff is friendly and helpful. Will recommend this hotel to friends and family for sure.

    « DennisGumke, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    Our team and myself appreciate all the wonderful comments about your stay. You are a positive ambassador in promoting the services our hotel offers. Our hope is that all of our guests have a wonderful stay and that something is taken away as part of a lasting memory. An area that we have been working on recently is our fitness room and in the next couple of weeks all of our equipment is being upgraded to the latest models available. Should you return your husband will be able to enjoy his fitness routine even further. Warm regards, Dennis Gumke General Manager

    5
    « Great room and service »

    Room was clean, comfortable and quiet. Check in was quick and easy. There is parking all around the hotel but vehicles with trailers or large vehicles (e.g. moving vans) might have trouble finding space if the hotel is full. It was at 1/3 capacity when I checked in so plenty of parking space was available. Best Western has a great rewards program if you have their credit card as well and they will match elite status with other hotel chains.

    « DennisGumke, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    Our team and myself would like to thank you for having the opportunity to have you as our guest. We hope that our team and myself are able to represent the city of Blaine in a positive way and that our guests encounter a trouble free stay. You are a great ambassador for Best Western Hotels and it is great to know that you are very pleased with the Best Western Rewards Program. We have a great working relationship with our area businesses and very often large trucks and equipment use the lot just to our North to have ample room to park their equipment without blocking additional spaces for our guests. The front desk is able to direct any guests that are in this situation so that you may park worry free. If you are in our area again in the future we hope that our hotel will be highly considered. Warm regards, Dennis Gumke General Manager

    5
    « Wedding »

    I used this hotel for myself and wedding guests. It was a nice hotel with plenty of options for breakfast. The bridal suite is very nice and we received complementary Champaign from the hotel for our wedding. My guests and I took advantage of the shuttle service. The general manager was very nice. Only hiccup in the road was the hotel had gone through at least 3 people who were in charge of group blocks so every time I would need to make a change nothing ever got changed or completed. Thankfully the last person who I had talked to took care of the issues that the others didn't. A few of the front desk staff members came across as annoyed when I talked with them mainly the ladies, I don't not have names because that was the least of my worries on my wedding day.

    « DennisGumke, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    On behalf of the team and myself we would like to thank you for having the opportunity to have your wedding guests stay with us. It was unfortunate that our team had changed since our original booking. There are many challenges in that particular roll and it is my hope that that person is able to rise to those challenges. As the General Manager it is my full responsibility to ensure that everything goes smooth on your day. I do very often get involved with the weddings as I am able to ensure that everything is in order for your arrival. Your feedback is valuable and I will be sure to take your remarks and implement them to become better in the future. My goal as the hotel manager is that our team is known as "People Who Care". Warm regards, Dennis Gumke General Manager

    3
    « Great Hotel/Awful Coffee »

    The hotel was wonderful. It was clean and the beds were great. The coffee offered at breakfast was instant coffee. It was undrinkable. We had to get in the car to find coffee. My advice: Ditch the coffee dispenser and brew your coffee.

    « DennisGumke, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    Thank you for letting us know about your view on the coffee. We are very pleased to say that this coffee is not an instant coffee as mentioned. We get many great reviews in particular about the coffee and I appreciate that we cannot be comparable to the many specialty coffee shops springing up everywhere. The brand we use is a very popular European brand and is also served at some of these specialty shops. This brand has received so much positive exposure in the United States that one of the top coffee makers has purchased this line of coffee recently to market as part of their own brand. It would have been great to have the opportunity to be able to assist you during your stay to allow me to have a better understanding. Had their been a malfunction in the machine or temporarily out of order. There are times that the breakfast area can become very busy and something may have been missed. The staff are very accommodating to ensure things are corrected if brought to their attention. We are pleased that the rest of your stay has been enjoyable. The team works very hard to ensure that our guests are well looked after. My goal as the hotel manager is that our team is known as "People Who Care". Warm regards, Dennis Gumke General Manager

    5
    « Recent stay at Blaine Best Western »

    Overall a very nice stay at the Best Western at Blaine, MN. The staff was excellent--very friendly and helpful. We were there to attend a wedding, and everyone there for the event was impressed by how accommodating everyone was. We even had use of a private room for breakfast! We would definitely stay there again.

    « DennisGumke, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    Our team and myself would like to take this time to thank you for letting us know about your stay. Weddings can be a challenge for any hotel, because each one is very different and has different expectations. It is wonderful that we were able to assist your wedding guests in having breakfast together. I thought this was a very good suggestion and it is something that I will look forward to having again with future wedding parties. There are many great hotels and wedding venues in our area and we appreciate that you gave us the opportunity to play a part in the special day. Warm regards, Dennis Gumke General Manager

    3
    « Not up to par »

    It's a good hotel in a convenient location. The staff is friendly and anxious to please. Unfortunately they had plenty of opportunities to try. I won't cover the details since I provided the hotel manager with a complete listing but there were a number of items which required fixing. And we are talking about non-traditional things going wrong. Hopefully our visit was an anomaly and your stay will go smoother.

    « DennisGumke, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    Thank you Steve for taking some of your valuable time to meet with me and discuss your stay. I have used these things as a training tool to assist the team in making the adjustments so that other guests do not have the minor annoyances that you experienced during your stay. I am pleased though that you did find our staff friendly because I do see how hard they work each day in making sure our hotel is considered the best Blaine has to offer. Warm regards, Dennis Gumke General Manager

    5
    « Excellent staff »

    The staff here were excellent. They are really friendly and helpful. They have gone out of their way to give us excellent service. I will definitely be staying here again. I will be staying at Best Westerns whenever I travel.

    « DennisGumke, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    We are very pleased that you have enjoyed your stay and that our team was able to assist you with all your needs. We know there are many great hotels to choose from in our area and appreciate that you have given us the opportunity to have you as our guest. It is great to hear that you will show your continued support for Best Western Hotels as I know that as a company we are improving every day. We look forward to having you back to our hotel in the future. Warm regards, Dennis Gumke General Manager

    5
    « Best Western Blaine Minnesota »

    Hotel was very nice. Decorated nice. The staff was very helpful and courteous. Breakfast was displayed well and always full. I would highly recommend this hotel. This hotel is close the city and a lot of area attractions. There are also quiet a few restaurants near by, some even in walking distance.

    « DennisGumke, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    It is wonderful to hear you promote our city. It is through our guests reviews that we realize how much we have to offer any guests coming to the Minneapolis/St Paul area. Our staff work very hard so that we represent the very best in Blaine. It was great to hear that you have enjoyed the breakfast. It is an area that is very important to me for your guests and I am continually looking at ways to make it the best on offer in our area. Warm regards, Dennis Gumke General Manager

    5
    « excellant »

    We were very pleased with this hotel. We were in town for eye surgery and the location was great. Price was discounted for people staying having surgery. I was very comfortable at this motel!! Would stay again!!

    « DennisGumke, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    Thank you for taking some of your valuable time to let us know about your stay. It is great to hear that our local companies are helping to promote our local business. There are several businesses in our area that work in partnership to promote our wonderful city. It is very important that our guests when they do choose to stay at our hotel we are known as having "People Who Care". Warm regards, Dennis Gumke General Manager

  • 5
    « Unbelievably Fantastic Experience! Terrific Employees Genni, John, Matthew ! »

    It started with Genni helping Me with my reservation, She was AWESOME! She was the most helpful, very friendly, who had a great attitude and terrific personality! I cant say enough about her and My experience that would do her justice. I will always be a customer because of her and hope others get to experience the complete customer satisfaction that I received. Thank You! Also adding to My terrific stay were John and Matthew who are number 1 professionals at there job and treated Me like royalty. They were very friendly, knowledgeable and helpful. I cannot say enough about these 3 employees and wish everyone has the Fantastic experience that I had during My stay at the hotel; I'm positive that they will. Thank You Again, Genni, John, Matthew, You're The BEST! I highly recommend staying here, Matter of fact, I had a opportunity to stay at 5 star hotel in Boston and decided to stay at a Best Western Plus solely because of these 3 employees and my experience at there hotel. To Me, they are a 6 Star Hotel ! Thank You, I will see You all soon!

    5
    « Vacationing sick »

    Stopped in Blaine on our way through to North Dakota. Our hotel room was very nice as well as the staff. I got sick just as we got there and they were able to accomodate us for another day last minute.

    4
    « Ok for short stays »

    Worked for purposes. Tight quarters. Good pool area. Not a lot of restaurants close by and so no walking to eat. Very small parking lot and the overflow goes into the business lot next door. Not sure what they do during the weekday.

    « DennisGumke, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    Thank you for taking the time to help us with a review of your stay. I was disappointed to hear that you were not able to locate any restaurants in our area as there are quite a few within a few minutes walk with Culvers next door, Bricks, Clives, Chili's, Buffalo Wild Wings, The Tavern, all within a 5 minute walk. Even by going another few minutes there are many more on offer. The front desk staff should have been able to let you know about any of these options. Our parking lot has 98 parking bays which is one bay for each room in the hotel and a matching number of handicap parking bays to the front of the hotel. There are exits to access these parking areas to the North, East and South sides, but unfortunately on the west end where the pool sits these parking areas are not as convenient as the others. We do have a great relationship with our Culver's next door that does allow those that may be on the west end enjoy the convenience of easier access. Even at full capacity and larger wedding events we do not seem to experience being short of parking. Our hotel also enjoys the benefit of being an all suite hotel, which allows us to put a sofa's, chairs and coffee tables in each room. This allows you much more flexibility over your standard rooms of our local competition, which does not not include these valuable perks at a similar price. For those that do want an apartment style room we also have two bedroom suites with an equipped kitchen area and living section to allow for extended stays. Warm regards, Dennis Gumke General Manager.

    5
    « Fantastic! »

    Newly remodeled. Loved the two queen bed rooms had a pull out couch. Was not expecting this surprise. Breakfast was 5-star. This hotel did not leave me wanting more. It was perfect! Fitness center is lacking, but overall it great and I will stay here always!

    « DennisGumke, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    We appreciate your wonderful comments and for considering us during your stay in Blaine. It was great to hear that you thought very highly of our breakfast. It has been an area that we have been working on for some time now and each week I see improvements. One of those is that we are working with the local bakery to be able to offer fresh baked goods. I am also currently looking into making into improvements with the Fitness area as like you I agree that it could improve the experience for our guests. It is my goal as the general manager of the hotel that we are known as "Having People Who Care". Warm regards, Dennis Gumke General Manager

    5
    « wonderful »

    We checked into another hotel on Sunday evening because it was reserved for us through a national sports site and it was horrible (dirty, bug infested with terrible beds) . Went over to the Best Western Monday morning and they helped us out. It was clean and bright with wonderful beds and great service,

    « DennisGumke, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    It was wonderful to hear that we were able to accommodate you during a busy sporting event at the National Sports Center. We know we are an ideal location for the surrounding sports facilities and it is important that the service we provide makes the stay memorable. It is our goal that guests arriving into Blaine think of us as offering a clean and friendly hotel that has "People Who Care". As an added attraction there are many great food and shopping places to choose from within an easy walk. Warm regards, Dennis Gumke General Manager

    5
    « Our stay at the Best Western at The National Sports Center »

    Very beautiful hotel with large clean rooms. Staff is so friendly, courteous and helpful. We didn't want to leave! Thank you Best Western for a great time! My granddaughter loved the pool area. The hotel is close to shopping and good resteraunts

    « DennisGumke, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    It has been a pleasure having you as our guest. Thank you for choosing our hotel so we had an opportunity to show you all that our area has to offer. Blaine is a city of rapid growth with more and more restaurants and great shopping opening each day. The team works very hard to ensure that our guests are comfortable and that we are an important part of Blaine and the surrounding areas. Warm regards, Dennis Gumke General Manager

    5
    « Nice Hotel... Great Staff! »

    I was absolutely surprised at how nice the room was, the comfort of the bed and how kind and accommodating the staff were. We stayed over the fourth of July weekend and they even allowed us to use a free room voucher with no questions asked they even upgraded my room to the king and queen suite! Thank you for the great stay we will definitely be returning.

    « DennisGumke, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    On behalf of the team and myself we would like to thank you for kind words. It is always a pleasure to hear that everything has gone well during our guests stay and that the team has helped to make your stay memorable. It is my goal as the general manager that our hotel be known as having "People Who Care" that are able to show the wonderful people from our area. Warm regards, Dennis Gumke General Manager

    5
    « Fabulous Hotel and Great Value for the Rate »

    This hotel is fabulous for families and groups on sporting events. We stayed here for a week as part of a sports group and liked it so much we stayed on for a couple days after while visiting in the area. We stayed at several hotels in the area during our visit to Minnesota and could not find one anywhere near this one in terms of staff hospitality and value for money. Rooms are great for families and they have a sofa bed. We felt safe at this hotel and the breakfast staff are so nice! They even put out an extra waffle maker and all day all night cereal and milk for all the kids on soccer teams that were visiting which was greatly appreciated. Restaurant is right next door to Culvers a good quality fast food place that the kids and parents loved and that is open late. Staff and the General Manager go out of their way to help you with any concerns you might have and are so patient with all the kids running around during a huge group stay for the USA Cup. Target right next door. Highly recommend!!

    « DennisGumke, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    On behalf of our team and myself we would like to say thank you for being an ambassador to our hotel. We always appreciate it when our guests can take a few minutes of their valuable time to provide some positive encouragement to the team. They work very hard and those few kind words let them know that our guests know they are a valuable part of this hotel. There are many great hotels in our area and we want to be able to do our part in showing our appreciation on being one of our guests. Our service promise is if something is not meeting your expectation, please let us know. We want to make it right during your stay. My goal as the general manager of our hotel is that our hotel is known as having "People Who Care". Warm regards, Dennis Gumke General Manager

    5
    « Great location and amenities »

    Stayed here for the USA Cup soccer tournament. It was walking distance which is a huge plus. Clean and friendly. I would definitely stay here again for this tournament. It was also very close to many good restaurants.

    « DennisGumke, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    Our team and myself are pleased that you found our location to be an attraction for your soccer tournament and to food and the shopping nearby. It is wonderful to see the popularity that the National Sports Center brings to our area. We are an important part of there services so it is up to us to work hard to also be an important part of your visit to our area. It is my goal as the general manager that our hotel is known as having "People Who Care". Warm regards, Dennis Gumke General Manager

    5
    « Great place to stay »

    Great place to stay!! outstanding help with check in!, great pool area! great area! for shopping, food entertainment sports area!. the Breakfast area has a good assortment of food, waffle iron ( I do miss the pancakes ) fresh fruit is fresh!

    « DennisGumke, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    It has been a pleasure having you as one of our valued guests and that there are all the facilities in our area that you are in search of. We are working every day to be able to be an important part of our guests stay because we know there are many great hotels in our area. We unfortunately did make the decision to no longer carry the pancake machine. It is very labor intensive and found that on busy weekends broke down and then slowed down the service to the point that we were not able to keep on top of other things. It has been wonderful to see that the waffle irons have been now equipped with the Best Western Logo. Warm regards, Dennis Gumke General Manager

  • 5
    « Very nice stay »

    We stayed here for our daughter's soccer tourney, the U.S.A Cup. The hotel was very clean, staff very friendly, and front desk staff very helpful. The hotel is with in walking distance to the soccer fields which was nice. There is a Super Target across the street as well. The breakfast was good too! Would stay here again!

    « DennisGumke, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    We appreciate you taking some of your valuable team to let our team and myself hear about your stay. The National Sports Center is a great facility for our future stars. There are many great hotels in our area and we are working hard to make a positive experience for the guests that arrive for the events. We are very pleased that you had a terrific stay and hope that you will be able to return again in the future. Warm regards, Dennis Gumke General Manager

    4
    « Best Western Plus at Blaine MN »

    Very clean and appealing hotel, LARGE room (2 queens with a sofa area) - the hotel and room decor were well done. The breakfast selections were adequate. The hotel grounds were very well kept. I would definitely recommend this hotel - it was pricier than a regular Best Western.

    5
    « Great visit of Twin Cities »

    Everything was great at this BW - allowed us to visit with all of our former neighbors and friends we know here. We even checked out Menards, Fleet Farm, Byerleys, Cub Foods, downtown Minneapolis, Wife loved it - was able to visit former work friends.

    « DennisGumke, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    It has been a pleasure reading through your review. It is always our hope that our team are able to make our guests feel welcome. There are many great hotels in our area and it is my mission that we represent our city in a positive manner. Our service promise is if something is not meeting your expectation, please let us know. We want to make it right for you. I was also pleased to hear that you were able to visit so many of the businesses around the area. Our great location is able to accommodate the needs for any guest. Warm regards, Dennis Gumke General Manager

    4
    « Nice Place »

    Hotel was super busy and we had to wait to check in but staff was friendly and helpful. Room was nice, clean, quiet. Nice breakfast selection but they were out of milk. Good location, close to Gander Mountain, Target and a Culver's right next door.

    « DennisGumke, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    Thank you for taking the opportunity to let us know about your stay. It is very important for our team and myself to be aware of your experience so we are able to offer a high level of service to our guests. We did have a shortage of milk, due to the main food supplier having a one day strike and the special delivery had not arrived before our end of breakfast service. To my knowledge though we were not out of milk as there was still the skim milk available and the 2% had run out shortly before the end of service. I had been in the kitchen that morning and would have gone to the nearby superstore to bring enough milk to last through the days breakfast. It is always my goal to try and ensure things run as smooth as possible even if there are events that happen that are out of the hotels control. We appreciate you choosing our hotel as we know there are many great hotels in the area. It is my goal as general manager that our hotel is known for having "People Who Care". Warm regards Dennis Gumke General Manager

    4
    « Weekend Wedding »

    We stayed because our son was in a wedding in Ham Lake. The hotel was clean and comfortable. When we checked in the receptionist was friendly and helpful. The only complaint is that the shampoo dispenser was broken. Housekeeping came to fix it 3 times but didn't have the right tools and/or parts. It was never fixed in 3 days with 3 different interruptions while we were trying to get ready for the wedding. They also didn't refill coffee so we had to get it from the lobby. Small inconveniences that wouldn't keep us from visiting again.

    « DennisGumke, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    Thank you for taking some of your valuable time to let me know about your stay. It is through your reviews that I will be able to make the adjustments so that other guests do not experience the same issue. It was a disappointment to hear about the dispenser. It is an easy fix and we have the parts readily available should anything be required. With the shift in becoming Eco friendly this is an important part of our program. With our hotel alone we are able to reduce the amount of bottles and partially used amenities by 70,000 bottles. When you consider there are 285 Best Western Hotels just in our district that is a vast amount of waste. We have also retrained in spotting the amenities that need to be changed. Our service promise is if something is not meeting your expectation, please let us know. We want to make it right. It is my goal as the general manager that our hotel is known for having "People Who Care". Warm regards, Dennis Gumke General Manager

    4
    « Great Place to stay »

    Great place to stay very friendly staff and willing to help out anyway they can. I stay here every time I am in town. The property is always kept clean and also a great breakfast to help start off your day. You will not be disappointed

    « DennisGumke, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    It has been our pleasure to have you as one of our guests and taking some of your valuable time to assist us with a review. It always pleases me to hear that you have been with us several times and that you are pleased with our service. Our team represents our city and it is up to us to ensure that our guests go away with a pleasant stay. It is my goal as manager of this hotel that we are known as having the "People Who Care". Warm regards, Dennis Gumke General Manager

    5
    « Great Stay »

    I was very impressed by this Best Western. The hotel had been renovated a couple of years ago and they did a very good job. The decor was modern, beds were comfortable. The bathroom was private and quite large with a large vanity area. The air conditioner was quiet and did not wake me during the night going on and off. The breakfast was very good with the same choices everyday for the hot items, bacon, sausage, scrambled eggs, biscuits and gravy. The staff was very friendly and helpful. I would definitely recommend this hotel if you are in this area.

    « DennisGumke, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    Your stay is very important to our hotel and it was a pleasure that you chose our hotel when there are many great hotel in the area to choose from. We did undergo a total renovation that finished in June last year and are presently going through some additional changes that Best Western is doing to re brand the product. They are some very exciting changes and coincides with celebrating their 70th year anniversary. Our service promise is if something is not meeting your expectation, please let us know. We want to make it right for you. Our team and myself hope to see you again if you are ever in the area. Warm regards, Dennis Gumke General Manager

    5
    « Great value »

    My employer's travel agent booked this hotel for me. it's a gem, great value for the price. Attentive, friendly staff, clean room, hot breakfast. I'm sold on BW Plus, and will be staying at this hotel on my next trip to the area.

    2
    « Breach of Contract-they cancel rooms after payment received! »

    booked room at the Best Western Plus Blaine on May 15, 2016 for June 2 and June 3, 2016, PAID with points. points were taken out of our account immediately when we made the reservation. I have copy of points that were withdrawn) Therefore we had a contract. (Reservation/Payment confirmed) 10 Days after paying/reserving room, On May 25, 2016, at 4:25 pm, we were contacted by the hotel staff canceling our room. When the reservation was cancelled that was a Breach of Contract by the Hotel. The hotel tried to find us another hotel, but only other Best Westerns would have been 45 min to an hour from our destination each day, that was too far. We had to pay more for the hotel we had to book to be within the same distance as the Best Western was (20-25 Min) than we did at the Best Western. We were out of pocket an addition $288.00 approximately than we would have been if we could have kept our room at the best western. They told us we could stay the first nite of our reservation which was Thursday, but not Friday nite--they had a flood and someone else had the room that nite. Now, I do not understand if we had the room how someone else could have it also? We made and PAID for these reservations 10 days before we were contacted and our room cancelled by the Hotel, not by us. We were scrambling trying to find another hotel for those dates that took pets and that was also a comparable distance (not further) I contacted hotel and owner directly by phone, email and US mail and have not heard from them. It has been over 22 days with no response. This was not a vacation trip, it was a specific destination and we had to travel/stay on those dates. We are out of pocket $288, MORE than we were with Best Western. Be wary that they don't cancel your room and leave you in a bind.

    « DennisGumke, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    Thank you for taking some of your valuable time to let me know about your experience of trying to stay at our location. It is always our goal to do our best to honor each and every reservation that is taken. Unfortunately, sometimes there are things that happen that are completely out of our control and which may necessitate not being able to accommodate you in our hotel. In this particular case we had water damage to a number of rooms, one of which was a pet room that you required. I am sure you can appreciate that not every room can be allowed for pets due to other guests medical conditions. We started notifying guests as soon as we found out that that the rooms would not be back in service for your stay. Yes a room might be available one day and not the next, because guests book for different days and a room that is available one day may not be available the next. Changing a guests plans is never our goal, but if someone has confirmed a reservation last September and yours this May then the most current is going to be altered. Our staff worked very hard in securing you alternate accommodation and offered you three that you would still be able to use your Best Western Reward Points for a free stay. The Final accommodations that we found for you only added 15 minutes to your final destination, allowed your pet and would have been able to accept your Best Western Rewards Points for a free stay. Best Western Rewards Points are not redeemed until after you have stayed. We do not have any information of your points to be used until you actually arrive and then they can only be redeemed. These could have been used at the three other Best Western Hotels we offered. There are two types of reservations for guests. A Prepaid Reservation where you give the hotel a payment in exchange for the hotel's promise to have a room for you no matter what time you check in. The money is taken up front. The second is a confirmed reservation and you do not pay for the reservation in advance, and therefore you do not have a guaranteed reservation. Rather, you merely receive a confirmation of your reservation, either by email, fax, or mail. On a confirmed reservation the hotel must do its best to honor your reservation, which is what you have, then our responsibility is to due our best to only find comparable accommodations. I am very sorry to hear that you felt that our team and myself did not go out of our way to assist you. The last thing I would have wanted to do is cause you upset about your stay to the area. Warm regards, Dennis Gumke General Manager

    2
    « Breach of Contract- »

    We made reservations and they took our points for payment. Ten days after making the reservation they called and cancelled it. They told us we could stay the 1st day, but not the 2nd day. They said there was a flood. They did try to find us another hotel, but the others would have been approximately 46 min to an hour away from where we had to be in the Friday evening 5:00 traffic. To get a hotel in a comparable distance it costs us appx 288.00 more than it would have at the Best Western. We were not very happy since this was the first time we had been able to pay with points and this was how we were treated. I asked did they cancel our reservation just because we used points. The manager said no, he had reservations that had been made before ours (again--we made ours 10 days before they cancelled) And why could we stay the 1st day of our reservation (a Thursday) and could stay on Monday--but not Sat/Sunday...

  • 5
    « Very Clean Hotel »

    Very clean and very quiet! Nice amenities! Good breakfast. The price was very reasonable for the quality of the hotel. Located in a very nice neighborhood and easy to find. Located very close to many sports activities.

    5
    « Great place great staff »

    Clean, nice location, friendly staff. The value is good and the rooms are clean. Pool area for the kids along with an arcade room. Great location and easy to get to. Breakfast is not bad either. Staff is always helpful.

    « DennisGumke, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    Thank you for letting us know about your stay. Your feedback is important to the team as it lets everyone know that we are working hard so that you have a terrific stay. It always pleases me to hear that we have the facilities and staff that you are looking for in your stay. We know there are many great hotels in the area and appreciate you giving us the opportunity to have you as one of our guests. Our service promise is if something is not meeting your expectation, please let us know. We want to make it right for you. It is my goal as the general manager that we be known as having "People Who Care". Warm regards, Dennis Gumke General Manager

    5
    « Great hotel and staff »

    This was our second stay at the hotel: great facility and location, excellent value and outstanding, friendly and helpful staff. Excellent breakfast also provided. Will be back whenever we are in the area again.

    « DennisGumke, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    Our team and myself would like to thank you for taking some of your valuable time to leave us with a review. They are an important part of learning what has gone well during your stay and what we may need further training. It was great to hear that you had a terrific stay. It is always my goal as the general manager that our hotel is known for having "People Who Care". We represent the Blaine area and it is our hope that you go away with knowing we are working hard to ensure you have an excellent stay. There are many great hotels in the area and it is my hope that we can stand out among the others. I appreciate you giving us the opportunity to have you as one of our valued guests. Warm regards, Dennis Gumke General Manager

    5
    « Best hotel in a long time. »

    This hotel was the best stay I've had in a long time. It was clean and comfortable. I actually wanted to go back to the hotel take a shower and lay down after work. A lot of hotels out there don't make me feel that way. And I travel almost weekly.

    « DennisGumke, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    Our team and myself would like to express our gratitude in taking some of your valuable time to leave us with a review. We know there are many great hotels in the area and it is always my goal that we show the best of what Blaine has to offer whether it be business or pleasure. Our service promise is if something is not meeting your expectation, please let us know. We want to make it right for you. It is always my hope that our hotel is known as having the "People Who Care". Warm regards, Dennis Gumke General Manager

    5
    « Wonderful stay in Blaine »

    Great hotel, nice facility, very clean rooms, really nice breakfast, nice staff. It is close to the Sports center, so possibility of lots of kids running thru out the building. Excellent rooms and staff.

    « DennisGumke, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    Thank you for taking a little of your valuable time to leave us with a review. They are a very good indicator to let me know what we did well and what we may need to do for additional training. I am very pleased that we had all the facilities that helped you to enjoy your stay. We know there are many great hotels to choose from and appreciate you choosing us for your stay. It is always our hope that we represent our city in a positive way. Our service promise to you is if something is not meeting your expectation, please let us know. We want to make those things right. It is my goal as the general manager that we are known as the "People Who Care". Warm regards, Dennis Gumke General Manager

    5
    « Great hotel! »

    Rooms were large and very clean. The hotel as a whole was clean and modern. Pool area well kept. They had an arcade for the kids.Breakfast was good and the staff very friendly and accommodating. Very reasonably priced.This will always be our hotel of choice when we go to visit our family!

    « DennisGumke, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    Our team an myself would like to thank you for the opportunity to have you as one of our guests. We know that there are many great hotels in our area and appreciate you choosing our hotel. I am pleased that we had all the amenities you required and that our staff were very accommodating to your needs. When you take some of your valuable time to leave us with a review we are able to determine what we are doing well and areas where we may need more training. Our service promise to you is if something is not meeting your expectation, please let us know. We want to make it right. It is my goal as manager that we are known as the "People Who Care". We hope we will see you again in the future. Warm regards, Dennis Gumke General Manager

    5
    « Very nice »

    I was impressed with the staff, the management, the pool, and the rooms. It has very easy access to a Target and a fast food restaurant, and walking distance to the soccer complexes. The kids loved the arcade and I loved the cleanliness. I'd definitely stay here again.

    « DennisGumke, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    The team would like to say that the appreciate you taking the time to leave a review. It is one of the best ways that we may determine what we are doing right and if there is an area where we may need additional training. It is fantastic to hear that our whole team pitched in to make your stay enjoyable. We know that we are a convenient location for many things in our area and it is always our hope that we are a good representation to our area businesses. Our service promise is if something is not meeting your expectation, please let us know. We want to make it right. My goal is that our hotel is known as the "People Who Care". Warm regards, Dennis Gumke General Manager

    4
    « Great location & staff »

    We recently spent 2 nights at the hotel. Very convenient (walking distance) to the National Sports Center. The rooms and the public areas were exceptionally clean, and decor is both modern & appealing. We had a 3 month old with us & the staff was extremely accommodating of the need to have breast milk frozen & offered to put it in their freezer. They were very happy to provide us with the little extras we needed. Breakfast was included, with a good variety of options including fruit, cereals, eggs, bacon, waffles & pastries. As well hot beverages were available throughout the day & there is a well stocked snack bar (not free) both in the main lobby. Definitely family friendly, and there are nearby dining and shopping options in the immediate area.

    « DennisGumke, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    We thank you for taking some of your valuable time to leave our team and myself a review about your stay. These reviews provide me with some very valuable information about areas where we excel and areas where we may need additional training. It pleases me that we had all the amenities, location and services that helped you enjoy your stay. I know there are many great hotels in our area and it is always my hope that we are the first choice for our guests. Our service promise is if something is not meeting your expectation, please let us know. Our team and myself want to make it right. My goal is that our hotel is known as being the "People Who Care". Warm regards, Dennis Gumke General Manager

    3
    « Great Location, Beautiful Room, Noisy Floor »

    Despite the beautiful lobby, comfortable/lovely room, and welcoming staff, I could hear conversations and knocking of doors in our hallway from midnight through 5 am keeping me awake. The hallways, elevator, and stairways were littered with beer bottles and cans on our way to breakfast and checkout Sunday morning (8:30 am). I am not likely to stay at this hotel again unless I first ask the desk staff if there is a likelihood of similar activities happening in the evening.

    « DennisGumke, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    Our team and myself would like to thank you for your feedback about your stay with us. We take things very seriously and the only way we are able to determine what has gone right or wrong with a stay is through your reviews. It is always our goal that we make our guests happy about their stays, but unfortunately we can sometimes not predict how our guests themselves will behave during their stays. I can assure you that we work very hard to be diligent when behavior starts to affect our other guests stay. It was very unfortunate that we have had a group from our very good Canadian neighbors that not only spoiled the stay by our guests, but also had ruined the stay for many of their own group. It has jeopardized the entire group from being invited to sporting events in our great city and affected my own hotels reputation. It is always a last resort to involve the police in situations like this, but in this case both you and myself would have had fewer headaches to contend with. Our housekeeping and front desk staff also has had many challenges as no matter how hard you try we do work to try and keep areas clear of debris. I am pleased that we found a quiet area for you to do your meditation. It was about the only positive I could take away from your visit to our hotel. Our service promise is if something is not meeting your expectation please let us know. We want to make it right. It is my goal that we are known as "People Who Care". You are also a guest who cares and has cared enough to let me know, but unfortunately those guests that do not care can spoil it for both sides, leading to us to possibly lose great customers like yourself. We do hope if you are ever in the area again in the future you will consider our hotel as we would love to have the opportunity to show you we are a great hotel. Warm regards, Dennis K Gumke General Manager BEST WESTERN Plus Blaine at the National Sports Center

    5
    « Impressive »

    Was in the area for business. This place is unbelievable for the cost. Clean and upgraded. The rooms have nice upgrades and look like a 5 star place. I can't believe it is only $90 a night. The breakfast is very good for such a low cost.

    « DennisGumke, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    We thank you for providing our team and myself would a review about your stay. These are one of the best ways that we may be able to determine what we are doing right and areas where we may need additional training. It is always our hope that we are able to accommodate anyone who is here for business or leisure. I know there are many great hotels in our area and thank you for choosing to stay with us. Our service promise is if something is not meeting your expectation, please let us know. We want to make it right. It is my goal to be known as we are the "People Who Care". I hope that we will see you again in the future. Warm regards, Dennis Gumke General Manager

  • 5
    « Very, very, nice! »

    Check in was fairly quick. Room was a suite which includes a couch/sofa bed. It was clean and good sized with comfortable king bed. All amenities were present including ironing board and iron. Breakfast was quite impressive with hot items as well! Stayed only one night but it was worth it.!

    « DennisGumke, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    Our team and myself would like to say we appreciate you providing us with a review about your stay. These are one of the best ways that we may be able to determine what we are doing right and areas where we may need additional training. We are glad that we had the amenities that helped you enjoy your stay. I know there are many great hotels in our area and thank you for choosing to stay with us. Our service promise is if something is not meeting your expectation, please let us know. We want to make it right. It is my goal to be known as we are the "People Who Care". Warm regards, Dennis Gumke General Manager

    5
    « Highly recommended »

    Clean rooms, great service, comfortable bed, privacy, good Internet connection, superb breakfast, helpful staff. Would recommend as a satisfying place to stay on business or family trips. Restaurant next door is handy, too!

    « DennisGumke, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    Thank you Charlotte for choosing the Best Western Plus Blaine for your stay in our area. We know that there are many great hotels in the area and it is our hope that we are known as the People who care. Our team is able to determine what we are doing right and what areas that may need improvement through your review. They would like to thank you for taking some of your valuable time to let them know. It is important to the team that our guests are showing them appreciation for all their effort. Warm regards, Dennis Gumke General Manager

    5
    « Beautiful Hotel »

    Everything during my stay was perfect. The room was beautiful, clean and well maintained. Matthew at the front desk was so very helpful and cheerful. I couldn't have asked for a better stay. I will definitely be back as soon as possible!

    « DennisGumke, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    It has been a pleasure having you stay with us Betty during your recent visit to Blaine. We are very fortunate to have guests like yourself that provide the team and myself some valuable information about your stay. It helps us to determine what we are doing right and what may need to be improved. Our goal for Best Western is to be known as the People who care. It is very important that we are the "Perfect Place To End Your" Warm regards, Dennis Gumke General Manager

    5
    « Great Hotel, Great Location, Great service! »

    We brought our soccer team of 15 year old boys to a tournament at the National Sports Center, and we were so lucky to get into this hotel right at the doorstep of the soccer fields! Its one thing to find a convenient, handy place to stay, but what a bonus when the place is such a great hotel as well! Everyone on our team was commenting on what a nice place it was~roomy, comfy, clean, friendly, affordable and well, convenient!

    « DennisGumke, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    Thank you Jennifer, It has been a pleasure to have you as our guest. Your reviews are very important to our team and myself. It reassures us that we are doing the right things for the enjoyment of your stay. Yes we are indeed lucky to have the National Sports Center on our doorstep, but it is equally important that we compliment there facility by providing you with an excellent stay. We know there are many great hotels in the area and we hope that our hotel stands out from the rest. It will be a pleasure to have you back again in the future. Warm regards, Dennis Gumke General Manager

    5
    « Nicely located Hotel right next to sports center »

    The Place to stay when visiting Blaine. Perfect hotel for anything happening at the sports center. Close to several restaurants and shopping. Wonderful spacious rooms, nice pool and a great morning breakfast. You be glad you stayed.

    « DennisGumke, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    Thank you Paul, We appreciate you letting us know about your stay. Your reviews let us know the things we are doing right and any area where we may improve for our guests stay. Recently we have been making several changes to our breakfast and it was reassuring to hear that those changes are being noticed. It was wonderful that our area has everything that you needed nearby and we hope that should you return to our area you will choose to stay at the Best Western Plus - Blaine. Warm regards, Dennis Gumke General Manager

    5
    « Great Place to stay »

    Last minute stop. Front desk very friendly and she was very busy when we arrived but handled the situation nicely. Room was very nice and clean. Would stay there again. Breakfast was very good with many options to choose from.

    « DennisGumke, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    We appreciate you letting us know about your stay with us. We are very fortunate that you chose our hotel as we know there are many great hotels to choose from. Our goal is to show you We Care about our guests. It is good to hear I hope that if you are ever in the area again that you will choose to stay with us. Warm regards, Dennis Gumke General Manager

    5
    « What a pleasant treat!! »

    I was passing through Blaine, MN on Day 3 of a six-day trek across the country. I had always wanted to visit the Aveda headquarters so I checked to see what hotels were nearby to spend the night in. Apparently I chose the nicest Best Western I've ever seen! Jessi was very friendly and welcoming. She set me up in a beautiful huge corner King room, complete with a jetted tub! What a treat after 3 long, cold, windy and rainy days on the road. I can't even tell you the last time I had a hot bath. Definitely worth it right there! The hotel is quite trendy and the suite itself is extremely clean and quiet. I have never been so impressed with a room before! Looking forward to spending a day relaxing in luxury. So pleased to have discovered this gem! Would definitely recommend this hotel.

    5
    « Amazing Staff »

    This hotel was very clean and the staff goes out of their way to assist you. The hotel rooms were clean and everything was like new. I loved the pools and not a lot of hotels have baby pools so this was a plus. Wonderful service! Also, this hotel is around a lot of things to do such as shopping and restaurants.

    5
    « Wonderful staff, CLEAN with a great location! »

    Our hockey team participated in the Stick It To Cancer Hockey Tournament the weekend of April 15-17, 2016 and we all stayed at this hotel. It was so nice! Completely updated, clean and the staff was very helpful. The hotel's location is close to several places you may need, whether it's places to eat and a Target less than a mile away. My boyfriend and I had our little dog along so it was very nice that this was a pet-friendly hotel. One of their front desk staff, Jessi, was very helpful and knowledgable when answering my questions and even offered to look up a dog park for us. And for those of you who travel with your pets, I saw that the hotel offered plastic poop baggies for their guests on each side of the hotel so you can pick up after your pet. Very helpful since I forgot to bring our plastic poop bags. We stayed in room 209 which had a king-sized bed and a pull out sofa which was spacious and clean. No issues at all. The only problem we did encounter (NOT the hotel's fault) was the people who were staying above us. They were loud, lots of stomping and running; it was disruptive enough that I had to call the front desk around 11:30 pm Friday night to report it. The gentleman that answered at the front desk went up to investigate it and within 5 minutes, the noise stopped. Unfortunately, the noise went on all weekend but we weren't in our room that much from Saturday to Sunday. Again, not the hotel's fault. Our team ended up playing in the championship on Sunday afternoon at 12:30 pm, which is after their normal check out time. We couldn't bring our dog into the arena and we would never leave her in the car, so I phoned the front desk on Saturday evening to request a late checkout so we could leave the dog in our hotel room while we played our 12:30 pm game. The manager, Genni, was so nice. When I explained to her our dilemma with the dog, she didn't hesitate to give us a late check out. This was a **huge** relief to my boyfriend and me. If she hadn't allowed us to check out later than normal, my boyfriend would've been forced to miss my game because he would've had to either walk the dog around the outside of the arena (can't bring the dog into the arena) or drive around while we played. I encountered at least 5 different staff members during our stay and every one of them were professional and pleasant. I was very impressed with this hotel (and I'm somewhat of a hotel snob) and I'm looking forward to staying their next year!

    5
    « Wonderful Staff, Excellent Property »

    Dennis, Jessie, Jenny and Matthew all went went above and beyond in making sure our family was well taken care of during our 10 day stay here. They have become part of our extended family. Housekeeping Staff and Roxy had our room immaculate and ALL showed prompt and couteous service with a friendly attitude. We recommend this hotel to anyone and plan to come back. Hot Tub and pool were clean with plenty of towels. Even had a designated area we could take our service animals! How cool is that! You guys Rock! Thank You so much!

  • 5
    « Great hotel & wonderful staff! »

    We stayed with our puppy in a king suite and it was the most comfortable bed I have ever slept on. We stayed during the week so it wasn't very busy. I am very picky when it comes to hotels and I would have to say this is one of the best that I have stayed at and it wasn't outrageously expensive. I will be going back to this hotel in the future!

    « DennisGumke, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    From the team and myself we thank you for taking the time from your schedule to leave us some valuable feedback. We know there are many great hotel in the area and appreciate you choosing us for your stay. It is our hope that we are the "Perfect Place to End Your Day". Warm regards, Dennis Gumke General Manager

    4
    « Pet Friendly »

    I travel to this area with my dogs often. They have nice rooms and are pet friendly. In the dog walking area they have bags and a trash can, so the area stays neater than other pet friendly hotels in the area. Hockey kids stay here and can get noisy but the front desk will address it if you ask.

    « DennisGumke, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    Thank you for taking some of your time to leave us a review. We are very pleased that you were able to find that our hotel was able to offer the amenities needed for your dog. If you have any other needs during your stay or find that there is anything that could make your pets stay better, please do not hesitate to reach out to me. Warm regards, Dennis Gumke General Manager

    1
    « A few horrible staff »

    I had stayed here, I went down to breakfast and there where two men down there working. They did not seem friendly at all and looked very upset. Not a way to show good customer service. I grabbed my coffee and left because I was not about to sit around and watch some younger man and some older man be all grumpy in the morning not OK! Also, I will have to say that during my stay I had one AMAZING housekeeper come to my room I think her name was Mallory, gosh what a great lady she was the only reason why I didn't complain to front desk about those two guys! She did such a good job in my room I loved her spunk, and personal touch to my room! I love her smile! She is a keeper at this hotel! I will make sure my next stay I will see if she is working or I will NOT even dare come back!!!!!!! Give her some praise!!!!!!!!! Good job Lady!!!!! Keep up the hard work you guys probably never get enough!!!!!! The room was amazing!!!!! However boy better fix some crabby pants that work there!!!!

    « DennisGumke, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    Thank you very much for leaving such a glowing issue about yourself and portraying as a TripAdvisor customer. Although TripAdvisor has allowed this review to remain online when you are an employee that had been dismissed being rude to customers I do not mind as the truth will be shown as time goes on. The owners of the Best Western Plus - Blaine hotel did not hire me for my "crabby pants" nature, but for my skills and expertise of being a manager that cares about the customer and will go the extra mile to put things right. There are not many general managers that can claim having over 20 years International experience and return to the United States to not only operate the number one hotel in Minot, North Dakota for 3 1/2 years, but also to have the number one hotel in North Dakota for as well for over a year. TripAdvisor also awarded this hotel with three Certificates of Excellence, and awarded the 2015 Travelers Choice Award. TripAdvisor does recognize those general managers that do make a difference to the industry and they have even awarded me with the Service Excellence Award. TripAdvisor would not provide these awards to individuals that do not not make a difference to their cause. Kind regards, Dennis Gumke General Manager

    3
    « Poor basic service »

    Staff did not seem prepared for number of people booked for our venue. Short on breakfast supplies, no towels for pool, poor shuttle service. Asked for express checkout, didn't get it. Computer shut down so I could not get a receipt

    « DennisGumke, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    Thank you for taking the time to leave reviews on Best Western and on TripAdvisor. I wish you would have reached out to me directly to be able to handle your issues as some of the items you raise on TripAdvisor were never mentioned on your review with Best Western. When a customer has such a wide variety of issues and then leaves different comments on each it leaves my customers and myself with some doubt as to the validity of the issues. Our customers are very important to our hotel and I am sure that no hotel manager would think it beneficial to suffer so many complaints during one stay. I apologize for the delay in my response to your issues. You brought up several items which needed to be investigated in order to provide you with an appropriate response. I appreciate you drawing to my attention your concerns as I then can address items to stop them from happening in the future. My first concern was your experience at check in and check out. I do know we had a computer engineer out the day of your arrival making changes and then we had one of the computers that was not responding to our server so I was personally involved in trying to get this up and running as the wedding party had started checking in. I could agree if this was where we failed but you had scored us very high. The checkout process was where you let me know that we failed with our service and it was the same person that checked you out as in. I spoke with the front desk staff to see if there was any issues brought up, but nothing stood out. I can agree with you on the breakfast not being to the standard that our customers expect. I have taken over the management of the hotel recently and on Monday did a complete change of the entire breakfast area to make it run more smoothly and keeping like items all together. Also I am going through the process of changing a few of the food items to make it more appealing. This area I spoke with the person on breakfast that morning and she was not aware that anyone had issues with the availability of the pancakes or waffles, because there are backup batches made to replace them as required. I wish I had a better response for you, but I will agree with your situation. I can only apologize for the inconvenience you experienced with the baby crying, which was across the hall and was another family with the wedding party. The door also has a sound dampener that I checked to ensure it was working properly. Unfortunately, in this instance we do not have control over a customer with a very vocal child. For wedding groups a room block is set up and agreed with the wedding party. This includes the number of rooms and the shuttle services. The times for these shuttles are arranged with the wedding party and we act per there instruction. An extra van had been arranged, but was not required. Room blocks are released 30 days prior to an event which allows our hotel to sell unused rooms to other guests. For the wedding party we were able to take an additional 9 rooms over the block at the last moment. We did end up with a few rooms in the hotel left for sale so I am not sure what has happened and why guests could not get a room. Very often we get a few additional that decide to stay after an event and in this instance would have been able to accommodate. The situation you had with your toilet was also unfortunate. You did not say if you had brought this up at checkout or let us know about your situation so we could act immediately to take care of your problem. It did turn out though we needed to call a plumber in as a toothbrush was found to be partially blocking drainage. As an assurance of quality control my business cards are predominately placed at the front desk with my personal phone number for any guest to reach out to me if they experience any issues that were not resolved. I would have been more than happy to get any of the situations dealt with so we could have made your stay more enjoyable. It has been very unfortunate that your experience was not what you expected as I heard from several of the wedding party comment on how they enjoyed their stay. Warm regards, Dennis Gumke General Manager

    5
    « Excellent! »

    The fumes from having our floors refinished were too much to sleep in, so at the last minute we contacted this hotel because it is near our kids' school and my husband's work. Because of the late hour and our circumstance, they didn't require a full booking over the phone - they just walked me through the options and then held the room we needed. The staff was very friendly, professional and helpful. The hotel was attractive and clean both on the outside and the inside. The modern decor was a lot of fun. Our room was very spacious, with comfortable places for all four of us to sleep. The breakfast was tasty and filling, and at a great time so that my kids were able to be well-fed before I took them to school. The pool was very comfortable and the hot tub was actually hot, which was a fun way to relax on a school night - a nice treat! The hotel is right next door to a Culver's so we enjoyed dinner, and later treats there. There is also a Target not quite a block away. We didn't use it, but it was nice to know it was there just in case. The internet worked wonderfully. We could all be on our devices with no problem, while enjoying cable TV. The kids were able to get their studying done and still have some fun. I would highly recommend this hotel.

    « DennisGumke, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    Thank you for your wonderful review. From all the team we appreciate the many positive things you have taken away from your stay. We always know that there are areas where we can continually improve so our team continues to come up with the ideas that will make the difference in all our guests visits. We know there are many great hotels in the area and that you gave us the opportunity to assist you during your home repairs. Warm regards, Dennis Gumke General Manager

    5
    « Hockey tournament »

    What a fantastic hotel! Very courteous staff! The family was welcomed at the desk and they help a fellow family out when the heat in their room stopped. Maintenance was there in no time. A great hotel overall! The kids enjoyed the pool and arcade. The breakfasts were also delicious!

    « DennisGumke, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    I am very pleased to hear that the situation with your heat in the room was handled quickly. The cold weather has been a challenge when we have been used to such unseasonably warm weather this winter. My goal is that our guests whether they be children or adults can relax and enjoy their time away from their home. We hope that we will be able to welcome you back to our area soon. Warm regards, Dennis Gumke

    1
    « Thermostats Dont Work »

    If you stay at this hotel, plan on the thermostats not working, and the internet was horrible. We froze the first night after they said they would send someone to fix it. The internet keeps dropping you, so if you plan on working from your room, better have a hot spot.

    « DennisGumke, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    Thank you for drawing your situation to my attention about your stay at the hotel. Matters such as this should have been treated with a sense of urgency. Especially since we were going through an extreme cold snap. It is very unfortunate that a situation such as this has occurred on my first day of taking over as the General Manager as this item was very easy to rectify. I would like to assure you that I will be taking the appropriate steps within the hotel that instances such as this will never occur again. This first step has been to place my name with business cards that have my personal number on them so if guests do have an issue they are able to speak with me directly if something is not taken care of. The front desk staff should be trained to instruct our customers on how to use the thermostats as it was only a matter of showing you how to operate it. The internet is also something I am exploring as I have had great success in my previous hotels, because many hotels do struggle with internet service because of the number of devices connecting to them to stream from their favorite platform. I also need to accept some blame in this matter because I didn't handle the situation up to my own standard even with it being my first day. When I had been briefed of your situation I apparently had not been given all the information and when I returned to the hotel in the afternoon had been advised that you were happy and the situation had been resolved. I do hope that in the future you will give me an opportunity to show you that these changes will bring this hotel to your expectations. My apologies for the inconvenience this matter has cause to you and any others in your group. Warm regards, Dennis Gumke General Manager

    5
    « Great Stay »

    Very clean and modern rooms. Good looking hotel. Hot breakfast in morning. Comfortable beds. Very friendly and knowledgable staff. Would definitely stay here again. There was a barking dog and crying baby in room above me in the early morning. Cant help that though I guess. Wish I could have brought my dog!!

    5
    « Beautiful and functional rooms »

    Loved the décor in our King suite; had a nice dressing table with outlet just outside bathroom. Very spacious, and included fridge, microwave, coffee maker, etc. Bed very comfortable. Free internet and free parking. Close to sports center (we were there for gymnastics competition). Only down side was one of the elevators out of order and hot tub not working the night we were there. Breakfast was good.

    4
    « Stayed before? Try it again . . . »

    I have stayed at this property many times in the past 4 years. Very close to the Schwans Rinks for hockey. It has always been a good location but was a bit run down before. It looks AMAZING now! New decor in and out. New flooring, updated breakfast area. I was impressed. There was also new management - nice but still working thru some change over issues. Overall good experience for our team.

  • 5
    « Great Pet Friendly hotel »

    Great hotel, conveniently located. Clean rooms, nice staff and very pet friendly. Dog area has bags for clean up and a trash can so the area stays clean. Located next to Culvers, Gander Mountain just behind it and Target about 2 blocks away

    « BlaineGSM, Guest Relations Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    Dear Beth H Thank you for taking the time to let us know how we are doing. We are so happy to hear you enjoyed your stay with us. I must agree with you our hotel has a great location near many restaurants, sports fields and areas plus many shopping places. We hope to welcome you again soon to the Best Western Plus Blaine at the National Sports Center.

    1
    « Hotel »

    I was treated very poorly at this hotel. The front desk was very rude to me and had no respect what so ever. I thought it would be nice to stay at but I will not stay here again. They didn't treat me good the whole time I was here. Veryy disappointed.

    « BlaineGSM, Guest Relations Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    Dear AlyssaK7 Thank you for taking the time to let us know how we are doing. I'm very sorry for the dissatisfaction in your stay. We never like to hear that a guest stay wasn't up to their expectations. Please call Amar at (763) 792-0750 so we can further discuss your stay.

    2
    « Bad Service »

    My experience with this Hotel was not good. They were rude and disrespectful to my girlfriend. Even though I was a part of a larger group for a wedding they did not give me group rate. When my girlfriend tried to check in they would not let her. Even thought i had put her name on reservation and put my card down. They forced her to put her name down and change it to her. So she ended up paying. Over all just not good. I will avoid this Hotel in the future especially with other good options close by.

    « pkleven, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    Dear Allison K Thank you for taking the time to let us know how we are doing. I'm sorry to hear of your dissatisfaction with you stay and I'm very sorry for the inconvenience in your check in process. We have to have the person, photo I.D., credit card and reservation match. This to protect your credit card and others from fraudulent charges. I hope you received the email I sent you in regards to this situation. If this did not resolve your concerns please call me at 763-792-0750.

    4
    « Great Hotel for the money »

    This hotel was very accommodating to our Hockey team...it was a nice treat to have a hotel welcome a team. The facility was clean and well run...an overall good value. Location is perfectly located near National Sports Center and many restaurants. Really appreciated the hot breakfast.

    « pkleven, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    Dear Bob S, Thank you for taking the time to write such a nice review! Our Location was newly renovated as of June 2015 along with new updates in our hot home styled breakfast. We our glad you enjoyed them! Our staff at the best western plus really try to team up and make sure all of our guest's needs are taken care of! We hope to have you back whether it be for hockey or a little family getaway!

    4
    « Quiet & Clean - recently remodelled »

    I stayed here with my son for a hockey tournament in the fall of 2015. It was a group booking of about 15 families, scattered between three floors. Breakfast: The included breakfast was your usual continental, but with some notable differences. There was your waffle maker, but there was also a pancake maker! The hot food selection was also nice... Sausages, scrambled eggs, hashbrowns (grated), and one day was biscuits and gravy. The coffee was also excellent. The only issue we had was the placement of the coffee machine. It was next to the hot entree's (popular area) which was in the corner. The creamers were fine where they were, but the sugar and such was on the wall next to the hot food section. It seemed like every time you went for a coffee you were battling around people getting their hot food. Hopefully that's something that they can easily modify. Pool/Arcade: Decent size for a hotel... had a small wading pool for the little ones. Hot tub was actually hot and a decent size. Pool area was clean. The arcade on site was clean and in a separate room. Rooms: You can tell they've recently updated. Everything was new or refreshed. Room was clean and definitely comfortable. Large screen tv, microwave and mini-fridge. Bathroom was clean, decent water pressure and hot water. The spacious room also had a small couch/table area. The beds had brand new linens/pillows and you could tell the mattress was also brand new. We could hear pounding from the room upstairs, but no noise transferred through the walls. Service: Check-in was a breeze. No issues with keys not working all weekend. Maid service was friendly and efficient. The only issue we had was when we wanted to gather as a group in the evening. There really wasn't a place we could go. They would not allow us to sit in the breakfast area, and they advised that they could let us into the conference room, but there would be a charge and we would have to vacate by 10 anyways. I understand the viewpoint of the hotel of attempt to curtail evening functions for various reasons, but it's frustrating when you're looking to keep things quiet and willing to stay in one area to limit noise transference. We were eventually allowed to congregate in the lobby area. The staff was polite through the entire conversation - no issue with them, just with policy. Location: 2 mins from Schwan rinks, in the same parking lot as a Culvers. 2 seconds to pretty much all shopping and food choices you'd like. So great location. Wifi: The FREE wifi was kind of sketchy... Fair amount of disconnects that was noticed by more than myself. Perhaps a few wi-fi extenders are in order. Overall stay: Very enjoyable, would stay again if the price was right. We did get a great rate going through the hockey tournament of $99/night for double queens. A friends team is there in early January for $169/night for the same room.

    « pkleven, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    Dear Azarius 74, Thank you for taking the time to review your stay with us! We had definitely had some recent updates to all areas of our hotel completed June of this year including our Hot home styled breakfast!! We do apologize for the inconveniences that you encountered during your stay. We have taken your suggestions into consideration so that we can avoid these troubles with future guests! We hope to see you and the team back at that best western plus!

    4
    « Obvious closest place for NSC events »

    Was at the NSC for a sports show and booked this hotel due to its convenience. More expensive than other options in the general area, but nothing else is as close to the NSC facilities. That was worth paying for, in my opinion. There was a hockey tournament also being held at the NSC, so this hotel was busy with young hockey players and their families. I chose a room on the top floor to minimize the noise from some of these other guests. Check in and out was efficient, friendly, and accurate. Room was modern and comfortable. Bed was very comfy. Plenty of room to work and spread out. Bathroom was without any problems. Wifi was strong in the room. Loads of restaurants nearby. All in all, I'd recommend and would certainly stay here again.

    « pkleven, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    Dear SJH-SFSD, Thank you for taking the time to review your visit with us! Here at The Best Western Plus our staff take pride in the efforts of making our guests stay as homely and as comfortable as possible with the new renovation completed in June of this year, has only made that atmosphere so much more! We're Glad the location, and the efficiency of your check in was to your likings. We hope to have you back at the Best Western Plus Blaine at the National Sports Center!

    4
    « nice place clean quiet comfortable »

    Good price, stayed with 2 of our grown children and their spouses in a suite. Place was very quiet at night , nice pool area , business center and breakfast area. Breakfast was basic free breakfast but well stocked and fresh.

    « pkleven, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    Dear 91812345, Thank you for taking the time to let us know how we are doing. We are newly renovated as of June 2015. We updated all areas of the hotel including all guest rooms. We do have a hot buffet breakfast that is delicious and has many options to choose from. We can't wait to host you again here at the BEST WESTERN PLUS Blaine at the National Sports Center!!

    5
    « a good value »

    we enjoyed this stay, the hotel had been recently remodeled, very tasteful. The breakfast was exceptional, pancakes, waffles, eggs sausage, cereal, strawberry topping, toast, jam , peanut butter, Juice, and coffee , milk for beverages.

    « pkleven, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    Dear Anthony J, Thank you for taking the time to let us know how we are doing. We just recently upgraded our breakfast menu to better serve our guests. I am glad that you enjoyed our hot buffet breakfast bar. We did just go through a full remodel and it is VERY beautiful! We decided to go with a clean modern but homey feel. We can't wait to host you again here at the Best Western Plus Blaine at the National Sports Center!

    4
    « Decent Hotel »

    Nice comfortable hotel. Parking is a bit of a pain. During my stay, a construction trucks were blocking an entrance and several parking spots. Good location. The pool is great for families with small children! Breakfast was on the below average side.

    « pkleven, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    Dear Susan48101 Thank you for letting us know how we are doing. I apologize about the parking issues during your stay. I must agree with you are 2 pools and hot tub are fun for all ages. We have a zero entry kiddie pool and large pool. Plus we have a hot tub! We do have a great location near several sports areas/fields, multiple restaurants and Wedding venues as well. We hope to welcome you again to the Best Western Plus Blaine at the National Sports Center!

    4
    « Good except beds too high in accessible rooms. »

    Everything good except the beds are kind of high for a mobility accessible room. My travel partner and I are both wheelchair users and the beds were hard to get into. This has become a problem nation wide. WAKE UP AND SMELL THE BACON HOTELS! STOP PUTTING HIGH BEDS IN ACCESSIBLE ROOMS!

    « pkleven, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    Dear JeffreyA Thank you for taking the time to let us know how we are doing. We have recently updated some of our beds to a comfortable height. We try to change or make things better for the next guest. We thank you kindly for your review!

  • 5
    « outstanding »

    Great place to stay! A little hard to get to if you don't know the area! Long pool hours! friendly staff to check you in! Great breakfast! Rooms are very clean! and nice deco in them. like having a sofa in the room, along with a fridge and microwave in them. also having coffee in the lobby!

    « pkleven, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    Dear John K, Thank you for taking the time to let us know how we are doing! We have just finished a complete renovation of our entire hotel. I am glad you liked our modern decor; one of my favorite areas is our lobby with the 24 hour coffee/tea bar, 72 in flat screen HD LCD TV to watch while relaxing in one of our many comfy chairs! We are an all suites property. All of our rooms are extra large with pull out sleeper sofas, make up area and large executive desk. We can't wait to have you as our guest again in the future here at the BEST WESTERN Plus Blaine at the National Sports Center!

    5
    « Pam »

    We would like to say what a wonderful staff you have. First of all your housekeeper Shariee is a sweetheart and does a great job, next Shanen is also a good housekeeper. And in the breakfast area Bonnie helped me out everyday mshe was there and what a big help since I am in the wheel chair. Now the smiling face that I seen every morning and the joy she gave me was Mallory. Ever one of these girls helped me more than you know but mmost of all there smiles and there friendlyness keep me going. Thank all of you!

    « pkleven, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    Dear Debbie K, Thank you for your outstanding review! I appreciate all the great comments about my staff, we have already posted this review right by our time clock so that all staff can see what a great review you left. We want to make sure all of our guests have a comfortable and wonderful stay. It's guests like you, that make our job so enjoyable. We can't wait to assist you in the future!

    4
    « One Night Stay »

    We stayed here for a night due to a function I was attending in the area. Check in was quick and efficient. We stayed in a 4th floor double. The room was very nice and the beds were very comfortable. I was not able to partake in the provided breakfast but it looked better than an average hotel continental breakfast. I wish we had time to use the pool and hot tub as it looked nice. There was also a decent sized workout room and arcade. Everything was clean and updated. I appreciated the complementary Sunday paper. I would stay here again next time I'm in the area. Good job Best Western Plus!

    « pkleven, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    Dear Scott G., Thank you for your wonderful review! We are newly renovated as of June 2015. We want all of our guests to feel comfortable and cozy in our hotel. With our large pool area, fitness room, guest laundry, game room, business center, hot buffet breakfast and free wi-fi we feel our hotel does the trick! BEST WESTERN Plus was just name #1 for Upper Midprice Hotel Brand!!! We think our brand is pretty great as well. We can't wait to have you as our guest again soon!

    5
    « Nice Value »

    Decided to stop here on our way home from Glacier National Park. Nice surprise. Newer property with nice furnishings on the north side of the Minneapolis area. Close to many restaurants. Second time we have stayed at Best Western Plus and I am becoming a fan of this brand.

    « pkleven, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    Dear Eileen Retel Ji.....R, Thank you for taking the time to let us know how we are doing. We are newly renovated as of June 2015. BEST WESTERN Plus was just named #1 Upper-Midprice Hotel Brand for the second year in a row! We pride our selves on our cleanliness and customer service. We are located conveniently off of Highway 10 and Central ave just north of Minneapolis. We offer a large pool area, game room, hot buffet breakfast, guest laundry, fitness room and free wi-fi. Thank you for choosing BEST WESTERN Plus for your lodging needs we can't wait to see you again!

    3
    « Needs work woth details »

    Room and bath were clean and nice. Bed was comfortable. But the 1 queen bed room was not very large, and the bathroom was also small. Housekeeping missed cleaning my room on the 3rd day. Went to the desk to get some clean towels. Desk clerk provided them, but he clearly did not care that my room was not cleaned. Stay at this property once a year for business, and have found they have trouble getting employees that provide great service - or perhaps the training is poor. But not a lot of hotel choices in Blaine, and the location is convenient for me.

    « pkleven, General Manager at BEST WESTERN PLUS Blaine At The National Sports Center, responded to this review »
    Dear B W, Thank you for taking the time to let us know how we are doing. Our single queen rooms are a smaller room type since the bed type is just a single queen. All of our rooms are equipped with a pull out sleeper sofa, microwave, fridge, single cup coffee maker, hairdryer, free wi-fi and so much more! We also have a large pool area with kiddie pool and hot tub. I have already spoke with my Housekeeping Manager and Front Desk in regards to your concerns. We pride ourselves on our cleanliness and customer service so I apologize we did not meet your expectations. We can't wait to see you again on your next business trip!

 

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