Best Western Plus Hotel Isanti, Isanti

Very happy with the size of our room, friendliness of all staff, good choices for breakfast and property was clean and very well maintained. Easy to book the room and no surprises with bill or any details on our trip.

The manger and her entire staff were polite, friendly and accommodating. We were in town for a wedding and were delighted by the great service we received on the phone and upon check-in..Very clean , spacious lobby and breakfast area. Nice variety of breakfast choices and great coffee. We would definitely stay here again! Easy to find and right off the local highway, but we didn't here the highway at all.

Ruined my life. Room had fleas and other bugs that bit me while I slept. Unfortunately despite all of my precautions, some of these critters for loose in my home and it was pure hell to get rid of them. I stil get anxious going to any hotel now since that experience.

Katie Hinrichs, General Manager at Best Western Plus Isanti, responded to this review
Natalie, I invite you to have an offline conversation with me about your stay. We are Ecolab inspected monthly. We are vigilant with the cleanliness of our new hotel. Is it possible you posted this to the incorrect hotel? If so, I kindly ask you to remove this review. Please contact me at your earliest convenience, I look forward to speaking with you.

Price was great, even better when we got upgraded after entering our first room of it not being cleaned by the day staff (bed not made, garbage full). 50-50 chance I return as location was far out of way, travelling through Minneapolis on interstate - price was extremely affordable though

Katie Hinrichs, General Manager at Best Western Plus Isanti, responded to this review
We regret to hear that we did not meet your expectations during your stay here. Please know we are working hard to make sure all our guests feel welcome and taken care of. By letting us know that we didn't meet your expectations, we are able to take the opportunity to learn and grow as a staff. Thank you for choosing our property. We hope to see you in the future.

We came to Isanti for a wedding, the staff were exceptional in letting us check in 1 hour early to be able to leave on time for the event. The room was very modern, clean and well kept, WIFI worked, and the breakfast in the morning had a variety, you have to be fuzzy not to be able to enjoy the morning meal

Katie Hinrichs, General Manager at Best Western Plus Isanti, responded to this review
Hello from Isanti! Thank you for your wonderful review of your recent stay with us. We work very hard to ensure that all guests receive top notch service while staying with us. We're happy to hear we met your needs and that you enjoyed your stay.

Poorly designed room if you are in a wheelchair. Tight spaces around the beds making it hard to get in and out of bed. The bathroom accessibility was difficult as the door opens into the room forcing you to make difficult manipulations to enter.

Katie Hinrichs, General Manager at Best Western Plus Isanti, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I was the General Manager on duty when you checked in and put the rug in the room. I wanted to let you know that we have new flooring scheduled to go in mid-July. I will share your valuable input with my management team at this time. Thank you very much for your candid review. It's input like this that helps us do better in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly.

The breakfast buffet is amazing! Clean and spacious rooms, will definitely be back! Wish I would've brought my own pillows, since the hotel had no extras. The pool was clean, and the hot tub was good sized and hot!

Katie Hinrichs, General Manager at Best Western Plus Isanti, responded to this review
Hello from Isanti! Thank you for your wonderful review of your recent stay with us. We work very hard to ensure that all guests receive top notch customer service while staying with us. We're happy to hear we met your needs and that you enjoyed your stay.

We enjoyed our stay at this hotel. Our room was clean and organized. The only thing is the sheets were paper thin. If they maybe upgraded those to a softer sheet that would've made the stay 10/10. Breakfast was great. The staff were all very friendly and accommodating. Would stay here again!

Katie Hinrichs, General Manager at Best Western Plus Isanti, responded to this review
Hello from Isanti! Thank you for your wonderful review of your recent stay with us. We work very hard to ensure that all guests receive top notch customer service while staying with us. We're happy to hear we met your needs and that you enjoyed your stay.

This hotel is above all expectations. We travel the lower 48 states for work so we stay in lots of hotels. This place is a God-send. Very immaculent. Staff is amazing. Totally updated furnishings. Shower even had lots of water pressure!!!

Katie Hinrichs, General Manager at Best Western Plus Isanti, responded to this review
Thank you for your wonderful review! We hope you visit us again. Happy travels!

We went for Bmx racing. Within 5 mins from the track. The suites are roomy to fit bikes comfortably. My girls love the lounge couch, the pool and delicious hot breakfast. Their tired of the grab and goes from all the travel.

Katie Hinrichs, General Manager at Best Western Plus Isanti, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 763-452-0520. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Katie General Manager Best Western Plus Isanti

Ask for a room away from the highway. The road is very busy and can be loud. The breakfast area was big and the breakfast had many options to choose from. Hotel staff were helpful. There is a Caribou Coffee across the street if you want something other than hotel coffee.

I have never been so displeased and disgusted with a hotel. Our room was completely filthy and smelly. We checked in late and brought our dogs. When we got to the room, we quickly had to pick up all the trash before the dogs could get at it and possibly get into something that could hurt or possibly kill them. There was food in the fridge, drawers, and on the floor. The bathroom was disgusting and full of hair and grime. The pillows on the bed were all torn up. Luckily the sheets looked clean. I went and bought cleaning supplies and cleaned my own hotel room because that's how uncomfortable I was. The lady at the hotel at night was extremely rude. She was taking with friends and you could tell she didn't want to be bothered. Acted like I was a total inconvenience. I spoke with the lady in the morning and she was extremely nice and friendly however I was informed the room was never cleaned before our stay and that was obvious but still makes me upset when you pay so much for a hotel room. They decided to comp half the first night which at least was something but I don't feel it was enough when my dogs could have possibly died if we had not picked everything up in time. The icing on the cake was being charged 4 pet fees when I only brought 3 dogs. The same unfriendly lady at night said she was charging extra because we talked about a 4th dog which was my sisters at her house. We wouldn't have even been at the hotel if it weren't for visiting family. However, her dog was never at the hotel! Ever! We were just making small talk and she assumed we were lying about a pet even though we walked through the lobby numerous times with our three.

Katie Hinrichs, General Manager at Best Western Plus Isanti, responded to this review
Thank you for completing the survey regarding your recent stay at our property, your feedback is very important to me. On behalf of our entire team, I would like to apologize for your experience. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you and your pups will consider staying with us again so that we can have another chance to provide you with a superior experience. If you choose to stay with us next time visiting your family, please contact me directly at 763-452-0520. Sincerely, Katie H. General Manager Best Western Plus Isanti

It is close to the freeway so bring earplug's but it was so nice I'll put up with earplugs. Breakfast has a lot of variety the whole appearance from lobby to room is clean . and sharp. They also accommodated me goofing up on the reservation and switched it at no charge.

Great stay - hotel very clean, staff were incredibly friendly and helpful! Pool area clean, nice that deepest part was 5 feet for ease of watching children! Breakfast was great - hot food hot and cold food cold, large variety and all food fresh! Side note - we learned that the eggs are hand cracked that morning!

Need more handicap rooms, need staff to be more knowledge on guest paying cash at checkout, lower the shower heads, not everyone is 7 feet tall and please clean with something that is hypoallergenic. Also ask the guest if they have allergies. This is important, I didn't sleep all night due to whatever was used to clean the room.

We stayed at this location to meet up with family in the area. We were disappointed with how cold the swimming pool was and how dirty the hot tub was. Hoping they will fix this in the future. Otherwise decent hotel.

We stayed at the Best Western Isanti, MN this past weekend for a family Wedding! We found the hotel clean, convenient and staffed by friendly employees! The breakfast in the morning was great too! I would highly recommend the Best Western Isanti, MN if you are in the area!

The woman who was working Saturday and Sunday morning was wonderful! (10/23 and 10/24) She was super nice and friendly. She did her best to try and get our wedding party in early. Much appreciated! Kudos!!! Also, the hotel let us utilize the meeting room complimentary for us ladies to get ready in. Thank you so much!! We all had a great stay. I do apologize for the noise complaints I'm sure you received. I've been in the hotel industry for 10 years, so I understand the frustration. Thanks again!

Charity Evans, General Manager at Best Western Plus Isanti, responded to this review
Thanks for the great review! It was so much fun having you all stay at the hotel with us. We hope you come back and visit in the future.

Definitely a great hotel! From the whole feel of the hotel to the breakfast, the fitness center, the pool, the beds, the linens, the pillows - it was all perfect! The only thing lacking was the pullout couch mattress- eek! Like sleeping on springs - but other than that this is one of the best hotels we have stayed at in quite awhile - it seems as though hotels take advantage of the "covid" label and use that as an excuse to not service their guests - this Best Western did not! It was a nice change up!

Charity Evans, General Manager at Best Western Plus Isanti, responded to this review
Thanks for the great review! We appreciate your feedback. We are glad the hotel was perfect for you. We hope you come back and visit us again soon.

I was having hardwood floors installed in my house and needed a place to stay that would accept my 8 pound little dog. This location was very clean! Front desk staff was very helpful and friendly with any question that I had. I was happily surprised with the hot breakfast.

Charity Evans, General Manager at Best Western Plus Isanti, responded to this review
Thanks for the 5 star review. We are glad you had a great stay here in our clean hotel with the hot breakfast. We hope you come back and visit us again soon! It was so nice having you stay with us.

Not only was this hotel beautiful and clean, the staff was so friendly and helpful. There were 3 wedding parties/groups staying there for the weekend and yet the staff were so quick to respond to whatever we requested and did so with a smile. The entire hotel was full on Saturday night but Sunday breakfast was just as good and well stocked as Saturday morning with lots of variety to chose from. My father-in-law needed hearing aid batteries and they just gave them to him, didn't even charge him for them. I highly recommend this hotel.

Charity Evans, General Manager at Best Western Plus Isanti, responded to this review
Thanks for the 5 star review. We are glad you and your family enjoyed your stay with us in our beautiful and clean hotel. We hope you come back and visit us again soon.

We stayed here for several days while in the area for my wife's class reunion. Our room was large and comfortable. The only complaint about the room would be it would have been nice to have another reading chair. The beds were comfortable. The bathroom was large and well laid out. Everything was very clean. Our room was close to highway so we got a lot of road noise. We sleep with earplugs so that didn't bother us, but if you don't you might want to get a room away from the highway side. The free breakfast was nothing special, but I don't expect amazing food at a hotel free breakfast. I like oatmeal for breakfast, but they only offered it every other day. Apparently they use the same dish for oatmeal and gravy, so on the days they offer biscuits and gravy, no oatmeal. A better selection of cereals might have been nice, but again it was free, so I can't complain too much. The staff was friendly and professional. If we make it back in another 10 years for the next reunion we'll probably stay here again.

Charity Evans, General Manager at Best Western Plus Isanti, responded to this review
Thanks for the great review! We value each of our guests' feedback. We are glad you stayed with us while attending the class reunion. We hope to see you again in the future.

Came here for a high school reunion. This hotel was super clean, comfortable, and very helpful responsive staff -- very friendly and professional. The breakfast is standard fare, but was really nicely set out, and the food was fresh and and buffet area well-managed. My room was very clean, and the hotel was quiet. Lobby and eating area was spacious. All around a terrific three night stay.

Charity Evans, General Manager at Best Western Plus Isanti, responded to this review
Thanks for the great review! We are pleased that you enjoyed our clean and quiet hotel and the spacious breakfast area. It was our pleasure having you stay with us while attending your high school reunion. We look forward to you visiting us again in the future.

Great place to stay, I would come back. Staff was very pleasant and the rooms were nice. My new wife and I enjoyed the stay. I definitely would recommend this place to other people. The lobby was nice and clean and the breakfast was good.

Charity Evans, General Manager at Best Western Plus Isanti, responded to this review
Thanks for the great review! We are glad you enjoyed our breakfast along with the cleanliness of the hotel. We hope you come back and visit soon.

Always met with smiles and efficiency. They are on top of any of your needs and questions. Love this place. It's my new go to spot for business and pleasure. I would highly recommend Best Western in Isanti to everyone.

Charity Evans, General Manager at Best Western Plus Isanti, responded to this review
Thanks for the great review! We truly enjoy having you stay with us.

Love the updated decor, additional room offered with suite, breakfast options, etc. With a background in public health management and as a previous owner of a cleaning company, I like to check the room where cleaning is generally overlooked and NOT done. Noted that exhaust vent in the room's bathroom and tops of the higher places- doorframes, bed headboards, pictures, etc. have not been dusted in a long time.

Charity Evans, General Manager at Best Western Plus Isanti, responded to this review
Thanks for the feedback! We appreciate your review and hope you come back and stay with us again.

The room was very clean -- beyond clean. Nice spacious room. Bed was one of the most comfortable beds we have been in. Reception area was inviting. Front desk person pleasant and helpful. Breakfast was excellent.

Charity Evans, General Manager at Best Western Plus Isanti, responded to this review
Thanks for the great review! We are pleased your enjoyed our clean hotel and the comfortable beds. We hope you come back and visit again soon!

I was so impressed with this "hometown" hotel. We had sold our home and needed to stay at least 1 night possibly up to 4 nights. So, they recommended that I reserve the 4 nights and cancel as needed. First of all I had interactions with 3 front desk employees and the manager. Everyone was so nice and helpful! Our room was very clean and easy access to get outside to potty our two dogs. We were on the first floor. The beds were very comfortable and we had a refrigerator and a microwave. They were able to get our closing ready earlier than anticipated. At 11 am we were told we were closing at 3 pm that same day. So, I went to the front desk fully expecting to have to pay for the night because of the "late checkout". Well, the manager was very nice and kind and did NOT charge us for that night. There is a McDonalds, Chinese restaurant within walking distance. There is also Wintergreens for a sit down restaurant close by. I cannot say enough about this hotel. I was very impressed. We did not use the pool or the workout room at all but they looked nice also. Oh, the breakfast was very good also. Scrambled eggs with cheese, bacon, sausage, hot oatmeal, bread, muffins, fresh fruit, and more. Plenty to get you started in the morning. Thank you very much for a GREAT stay at a very stressful time!!!

Charity Evans, General Manager at Best Western Plus Isanti, responded to this review
Thanks for the great review! We are so glad you came and stayed with us. It makes us happy to know we made your stressful time a little more pleasant. We hope you come back and visit us again soon.

Clean, but nothing special. No balcony and very small rooms. This was disappointing for the price I paid and that I got a "suite." It was no bigger than most hotel rooms. The pool was very small and cold for being "heated." I will say the staff was nice.

This is a very nice place to stay. The exterior and interior are very nice. My room was beautiful and very new and up to date. It was quiet in my room. I enjoyed the hot tub and pool! Also a nice and easily accessible location.

Our large extended family stayed here for a big family wedding at nearby Erickson Farmstead. The hotel is very conveniently located, new and modern. We really enjoyed the hot breakfast buffet in the mornings and the pool and hot tub in the evenings. All the staff were friendly and helpful! Terrific experience!

Charity Evans, General Manager at Best Western Plus Isanti, responded to this review
Thanks for the great review! We are pleased you enjoyed the hot breakfast and the pool and hot tub. It was our pleasure having you and your extended family stay with us during this very exciting event. We hope you come back and visit again!

This hotel was clean, friendly staff, good breakfast. We were extremely happy with our stay and would recommend it anyone that is looking for a hotel in the area. The entire group of friends and family that also stayed there were 100% satisfied.

Charity Evans, General Manager at Best Western Plus Isanti, responded to this review
Thanks for the great review! We are so happy you enjoyed your stay with us. We hop you come back and visit again soon!

Mold in the shower in a new hotel. Water pressure very low. WIFI speed non existent. If hotel is full impossible to use. The beds were comfortable. The breakfast was warm in that you could have a waffle but no sugar free syrup available. Premade cheese omelets that they want you to zap to get warm. Bacon soso and sausage made us both sick.

Charity Evans, General Manager at Best Western Plus Isanti, responded to this review
Thank you for the feedback. On behalf of the entire Best Western Plus Isanti staff, we sincerely apologize for not meeting your expectations. We hope you will give us another chance to make things right. Hopefully we will you again in the future.

Clean, friendly and affordable. Great location and the staff are amazing! Only place I stay when I'm in the area. Make a reservation though, LOTS of people feel the way I do, and it fills up fast. Highly recommend.

Charity Evans, General Manager at Best Western Plus Isanti, responded to this review
Thanks for the great review! We enjoyed having you stay with us. We look forward to seeing you again soon.

This is a great place to stay. Wonderful staff and a great hotel. No complaints! We have stayed here on and off for over 2 years for business and have never had a problem. The rooms are clean and spacious.

Charity Evans, General Manager at Best Western Plus Isanti, responded to this review
Thanks for the great review! We enjoy having you come back. Come back and visit again soon.

Check in is 3pm and we decided to go to the outlet mall first and arrived around 5:15pm. Thank goodness we didn't come any earlier as we were told our room wasn't ready. Waited 30-45 minutes a d was able to go to our room. Entering the room it looked great, no issues. We left for dinner and then the pool so we didn't spend much time in the room. At bedtime it was pretty noticeable the duet wasn't changed due to stains of some sort on it. I sucked it up and went to bed. (Slightly grossed out mind you). Next morning, opened the shade, sun shining in and it was VERY clear that housekeeping hasn't wiped down any tables, stands or shelves in sometime. I could literally wipe my hand across the stand and you could see where I went across. Not pleased. I wish I would have said something at checkout but we were running late and had to get going and others were already at the counter. However, we did appreciate your staff starting breakfast earlier for our dance team as we had to leave prior to when breakfast actually started. I would recommend this hotel, however with covid and cleaning I would have expected more.

Charity Evans, General Manager at Best Western Plus Isanti, responded to this review
Thank you for your feedback.

The staff was friendly and helpful, from the front desk to the housekeeping people. Breakfast was great with a lot of options. I was impressed that it wasn't in a bag! The breakfast staff did a great job! Will definitely return!

Charity Evans, General Manager at Best Western Plus Isanti, responded to this review
Thanks for the great review! We are glad you enjoyed the breakfast. We hope you come back and visit again soon!

Checked in at 3:10pm for a wedding we were leaving at 4:30pm for. Our room wasn't ready until 4:15pm. There wasn't really time to actually get wedding ready. Lobby was full of angry guests in a similar situation. Front desk staff was irritated at each other the whole time. It was stressful and frustrating. Even when we got to our room it appeared it hadn't even been vacuumed.

Charity Evans, General Manager at Best Western Plus Isanti, responded to this review
Thank you for the feedback. On behalf of the entire Best Western Plus Isanti staff, we sincerely apologize for not meeting your expectations. We hope you will give us another chance to make things right. Hopefully we will you again in the future.

Staff was very friendly and accommodating. Our group had to leave prior to breakfast starting and they were wonderful by setting up a little early so our kids and parents could have something to eat before their competition!

Charity Evans, General Manager at Best Western Plus Isanti, responded to this review
Thanks for the great review! It was our pleasure having your group stay with us. We hope to see you all in the future.

For the second time in less then a year I had to be in Isanti for an extended stay (47 days) and once again it was a pleasure to stay at this well run Best Western Plus. Manager Charity and her entire staff went above and beyond to ensure another great stay. Tammy even helped me catch a train (sort of, I needed a shot of the train going through downtown and Tammy knew the train schedule better than the railroad!) If my son plays for the Mallards again next season I'll look forward to staying here again.

Charity Evans, General Manager at Best Western Plus Isanti, responded to this review
Thanks Shaun! It is our pleasure having you stay with us. We all hope to see you again.

We arrived and was surprised how busy it was! Must be a good sign. Walked to entrance and the woman outside the door smoking asked if I was checking in. I said yes, so she came in and checked me in. She was nice and friendly. We went to the elevator and a group of teen girls got off and none were wearing masks. Disappointed. Went to our room. Very nice! Left for supper and several kids were having fun heading to the pool. Again, no masks. I talked to the woman at the desk and said I was concerned. Her reply was “Do I have the right to ask them if they have health issues”! Again, disappointed. The breakfast during covid was very good. I had the breakfast burrito that you just have to microwave. I opened the microwave and a piece of burrito and a piece of egg was on the plate. Never cleaned. Disappointed. Overall this place would be great for families with kids. No one enforces covid concerns. We have a wedding to go to in Isanti in June and this was the hotel suggested . But if covid is still out there I think I'll pass.

Charity Evans, General Manager at Best Western Plus Isanti, responded to this review
Thank you for the feedback. On behalf of the entire Best Western Plus Isanti staff, we sincerely apologize for not meeting your expectations. We hope you will give us another chance to make things right. Hopefully we will you again in the future.

Stayed 2 nights by myself and it was an exceptional experience until check out when I was accused by the very rude women of sneaking a dog in. It was very awkward at 10am infont of others having to defend myself for something I had nothing to do with. They should just check cameras and bill instead of the public trial that took place.

Charity Evans, General Manager at Best Western Plus Isanti, responded to this review
Thank you for the feedback. On behalf of the entire Best Western Plus Isanti staff, we sincerely apologize for not meeting your expectations. We hope you will give us another chance to make things right. Hopefully we will you again in the future.

We live near the hotel and had booked a stay just to take the kids swimming and for us to use the hot tub. I called the day before to confirm both would be open and working since it was going to be a cold weekend. They confirmed they would be. We went to the pool and quickly realized it was not warm. We had to wait awhile to use the hot tub as another family was in there and didn't want to invade their space. Once it opened up we were extremely disappointed. It was not hot at all. I talked to the other families in the pool area and they confirmed it wasn't working and that the hotel was aware of the problem. The next day I thought they may have had a chance to fix the problem so I called the front desk to see if it was fixed and they said yes. For everyone ready to swim and went down and both the pool and hot tub were even colder than the day before. The room was very nice. The workout room was clean and the equipment was nice! Our only other disappointment was the breakfast offering. We knew it would be different because of COVID but the options were very limited and the amount of food provided was minimal. We really were hoping for a better experience as this hotel is so close to home and we are always looking for a fun little getaway. But for the price, we didn't get our money worth swimming and we could have just as easily slept in our own beds and had a bowl of cereal at home.

Charity Evans, General Manager at Best Western Plus Isanti, responded to this review
Thank you for your feedback. We hope you come back again.

Hotel is incredibly clean! Staff is friendly and accommodating. This is our second stay and I would highly respect to anyone! Beds are comfy. Pool area is clean and family friendly. Covid measures taken

Charity Evans, General Manager at Best Western Plus Isanti, responded to this review
Thanks Tracy for the great review. We are so happy you are a returning guest. We look forward to seeing you again!

This was our first stay at a hotel in the last 12 months because of covid.... We could not have picked a nicer location. The hotel and staff were excellent. We had an excellent dinner at a local restaurant that the hotel recommended. It was a wonderful weekend. We plan to be back often...

Charity Evans, General Manager at Best Western Plus Isanti, responded to this review
Thank you so much for the great review! We are pleased you enjoyed your stay with us. We look forward to seeing you again soon.

Very clean hotel and good location. Near Wintergreens could be a great ladies night! Loved the access of tv usb connections - made for playing the Nintendo Switch and hooking up DVD player easy and fun. The pool area looked great! Hope to use it next time!

Charity Evans, General Manager at Best Western Plus Isanti, responded to this review
Thank you for staying with us. It was our pleasure having you and your daughter here. We look forward to seeing you again soon!

Charity at the front desk was helpful and friendly. Standard room was clean, bed was fairly comfortable, my daughter slept like a rock. The pool was big enough for us to have the shallow section and another family to splash/cannonball in the deeper section without bugging my young daughter. There are a variety of take out or delivery pizza options in the area, well located and felt safe.

Charity Evans, General Manager at Best Western Plus Isanti, responded to this review
Thank you for staying with us! We hope to see you back!

We were able to get checked in early in the morning since we arrived early. My cousin forgot something in her room for the wedding we were going to and staff helped me to get in her room after a few security questions. Great and helpful staff!!

Charity Evans, General Manager at Best Western Plus Isanti, responded to this review
Thank you for staying with us! We hope to see you back!

Recently spent two weeks at the Best Western Plus in Isanti and was impressed by every aspect of our stay... most of all the incredible staff. Was in town from Canada with my 16 year old son who will be playing hockey for the local Junior team this season - Go Mallards! My son and I each had a standard room but they were nice, clean and surprisingly sound proof. I couldn't hear him playing his Xbox and he couldn't hear me watching movies late at night. The pool was great as was the hot tub (the one day the hot tub didn't work I told the employee at the front desk and it was fixed the same day). The breakfasts were good and because of Covid-19 they were kept in a fridge and you could pick them up as late as you wanted (a nice perk for someone who works late and seldom gets up early enough to take advantage of hotel breakfasts). But it was the staff that impressed me most. Knowing we were new to the area they went out of their way to recommend restaurants and other attractions. You could tell they took pride in their town and with good reason. And knowing my son was going to be in town 8 months when we checked out - his billet was ready - the GM said to me, "If your son ever needs anything at all, we all know him here so just have him come to the hotel and we'll make sure he has anything he needs." I'm sure parents will understand how much that meant. I'm looking forward to staying here again when I visit him each month!

Charity Evans, General Manager at Best Western Plus Isanti, responded to this review
It was a pleasure to have you stay! We hope to see you back!

Accommodations were nice rooms large and clean. Good breakfast minimal noise, pool little small water was little chilly but tolerable once you got in. We used the conference room for our gathering worked nice, just needed a tv for the football games.

BWI409, Manager at Best Western Plus Isanti, responded to this review
Thanks for the great review. We are glad your family stayed with us for your Xmas gathering. We hope you come back and visit again!

The hotel itself was extremely clean and well cared for and the front end staff were very friendly and helpful. The breakfast area was clean with a very nice presentation of the food and they used real eggs and stocked a variety of fresh fruit. We have family in the area and this will be our hotel of choice for a comfortable way to relax away from home.

BWI409, General Manager at Best Western Plus Isanti, responded to this review
Thanks for the great review. We are excited you enjoyed your stay with us. We looking forward to seeing you again!

We stayed here for a quick night of sleep before heading to a Conference. When we checked in the front desk staff was professional, polite and helpful. The room was clean, the decor was very nice. The bed was comfortable. We will definitely stay at this Best Western again. .

BWI409, General Manager at Best Western Plus Isanti, responded to this review
Thank you for the great review. We are glad you enjoyed your stay with us. We look forward to seeing you again!

Just an overall great experience and I stay at a lot of motels in a given year. As good as any. Our group of 16 was very pleased with all aspects of our stay. Might be nice if the cable tv had access to the golf channel..we all missed that.

BWI409, Manager at Best Western Plus Isanti, responded to this review
Thanks for staying with us. We are glad you enjoyed your stay. We would love for you to come back and visit again!

First time at this location, very nice new hotel, opened for about a year. Breakfast was very good, great selection and nicely displayed, food fresh. Staff very friendly. Pool area nice, hot tub - hot YEAH, nice lounge chaises. Our room very nice, bed comfy, very quiet, all good, can't find one flaw. We will definitely use this location again.

BWI409, General Manager at Best Western Plus Isanti, responded to this review
Thanks for the great review! We are pleased you enjoyed your stay at our new hotel. We look forward to you staying with us again.

We stayed at the Isanti Minnesota Best Western for a quick night before our Family Christmas Party. The kids were able to swim and spend time with each other. We ordered in Pizza and watched movies on the tv. There were a lot of cable channels to choose from. The bed were very comfortable and the BREAKFAST was amazing. Thank you-

BWI409, General Manager at Best Western Plus Isanti, responded to this review
Thanks you for staying with us! We are glad you enjoyed time with your family at our hotel. We appreciate the great review and are pleased you enjoyed your stay and the breakfast. We hope you come back and visit again soon.

Thank You, staff was friendly and very helpful. Because of Weather Conditions our sons had to cut their Thanksgiving Vacation short. We had to cancel 2 days, No Problem the staff was very helpful and understanding. We thought we might have to pay for 1 or 2 of the nights, but we didn't have to pay for either of the nights. Thank You.

BWPIsanti, General Manager at Best Western Plus Isanti, responded to this review
Thank you for staying with us. We are sad to hear your Thanksgiving vacation was cut short due to the weather. We hope you come back and visit us again soon!

Received excellent care from smiling staff, great variety on hot/cold breakfast, good coffee with creamer choices, clean and spacious rooms. Easy access to highway - a bit of road noise but beds are awesome and price is affordable. You won't regret your visit.

BWPIsanti, General Manager at Best Western Plus Isanti, responded to this review
Thanks for staying with us Linda! We are glad you enjoyed your stay, Come back and visit again soon.

We were married this past weekend and one of the hotels we chose to work with was the Best Western. Our group stayed here and loved how big and nice the rooms were. Myself and my husband were very happy at the ease of getting people checked into their rooms as well as handing out our "welcome bags" to our out of town guests. The staff that I worked with for the best 10 months to get everything in order was amazing and so helpful/polite in all of our email correspondence. Charity was one of the staff members I worked with the most and shew as nothing short of amazing to work with! I would definitely recommend this hotel if you are in the Cambridge/Isanti area! The hotel also provides breakfast, wi-fi and a fitness center!

BWPIsanti, Manager at Best Western Plus Isanti, responded to this review
Thank you so much for the great review! We enjoyed having you and your guests stay with us. Come back and visit anytime.

This place was great. Loved the clean, quiet atmosphere. Staff helpful, but not overly so. Very comfortable. Lovely breakfast area. Coffee was weak but there is a nice drive-through coffee place just up the road.

BWPIsanti, Manager at Best Western Plus Isanti, responded to this review
Thanks for the great review. We are glad you enjoyed your stay!

Brand new hotel so everything was really nice. We stayed in a suite so it was a nice big room. No seperations between the sleeping areas though.The front desk was super friendly and helpful! Breakfast was a nice bonus! Dog friendly too.

BWPIsanti, General Manager at Best Western Plus Isanti, responded to this review
Thanks for the great review, we are glad you liked the hotel. Come back and visit again soon.

Hotel was very clean. Large lobby area and breakfast area was great! Breakfast was wonderful, many options. The pool and hot tub were extremely clean which was so awesome. The staff was very friendly. A special THANKS to Lindsey(front desk) who was very helpful!

BWPIsanti, General Manager at Best Western Plus Isanti, responded to this review
Thanks for staying us, we are glad you enjoyed the hotel and breakfast! Come back and visit again soon.

This is a very new facility that shows light and bright and clean and friendly. But it's much more. The design of everything is brilliant and guest-friendly, from the beds, bathrooms, fixtures, storage - everything right down to the size and number of towels, the double window coverings (translucent & blackout shades), TV remotes wrapped and sanitized, 2 large flat screen LG TVs and on and on. The design for the rooms is brilliant and should be a reason for competitors to pay attention.

BWPIsanti, Front Office Manager at Best Western Plus Isanti, responded to this review
Thank you so much for staying with us! I'm so glad you enjoyed your stay and hope to see you back!

The hotel was comfortable and clean, and a good price. The people working behind the front desk were incredibly helpful, I had to call a few times to confirm and request some things. The bed was comfortable, and there was a nice seating area for work and breakfast in my room! I would stay again.

BWPIsanti, Manager at Best Western Plus Isanti, responded to this review
Thanks for the great review. We are happy you enjoyed your stay, We hope you come back and visit us again!

It was a quick trip...the hotel was nice, and clean. You could still smell the fresh paint. Very Friendly staff. Beds and pillows weren't very comfortable..bring your own pillow from home. Prices were average.

BWPIsanti, Manager at Best Western Plus Isanti, responded to this review
Thanks for staying with us! Come back and visit again soon.

Clean amenities and rooms. New building. Only issue was that the comforters were way too thin and we were all freezing throughout the night. Extra blankets or thicker comforters would help resolve the issue.

BWPIsanti, General Manager at Best Western Plus Isanti, responded to this review
Thanks Megan for staying with us! We hope you come back and visit again soon.

If you are tired and really in need of some sleep, stay away from this place. Paper thin walls, barking dogs, slamming doors all night just don't cut it. Sorry I couldn't say it was good. Deanna is great.

Scott E, Manager at Best Western Plus Isanti, responded to this review
Thank you for taking the time to review us. I am very sorry that we missed the mark on your stay. We will review your comments and work on making it better for all of our guest. Thank you for the comment about Deanna.

Hotel is new and is extremely nice. Charity at the front desk was friendly and very helpful. All staff was nice and always greeted us with a smile. We did have a problem with the cleanliness of the shower. There was hairs and soap on the floor. We saw a housekeeper and asked her to clean it. Great selection of breakfast items. Our room was by the highway which is extremely noisy making it difficult to sleep. I would recommend a room away from the highway if you have trouble sleeping. We would definitely stay again in the future

BWPIsanti, Manager at Best Western Plus Isanti, responded to this review
Thanks for the feedback Wendy. We are pleased you enjoyed your stay with us, and excited for you to come visit again! Hope to see you soon.

Very clean hotel, but would expect nothing less for a new hotel. One thing that needs to be improved is bigger fitted sheets. The beds were very comfortable, but I woke up numerous times with the fitted sheet off the corner exposing the mattress.

BWPIsanti, General Manager at Best Western Plus Isanti, responded to this review
We appreciate your feed back, thanks for staying with us. We hope to see you again in the future!

Staff went above and beyond to meet our request! With taking red eye flights and landing very early in the morning, we were greeted with friendly faces and an early check in, which allowed us to get rest before our big event later in the day.

BWPIsanti, General Manager at Best Western Plus Isanti, responded to this review
Thanks for the awesome review. We are glad you were able to get some rest that day before your big event. We hope you come stay with us again in the future!

Such a great experience at this hotel. Front desk was great, room very comfortable. This location just opened May 2019. Great options for breakfast and food well stocked. I highly recommend a stay here and can't wait to stay again

BWPIsanti, General Manager at Best Western Plus Isanti, responded to this review
We appreciate your feedback and are pleased that you enjoyed your stay. We hope you come visit us again soon!

We pulled into Isanti Minnesota (about 12 miles north of St. Francis) to a brand NEW Best Western Plus (just opened the week before) at 409 Main Street Isanti MI 55040. (Local phone number 763-452-0520). The hotel is located on HW 65. Going to rate this hotel with a 4.1 hinge rating (Tom's hinge rating scale of 0-5). This rating is a little influenced by the newness of the structure / rooms / facilities and not influenced by the yard work that has yet to be finished. The hotel has 60 rooms, nice indoor Pool and Hot tub, and a very nice morning breakfast. Yvonne and I went for a King suit on the third floor (room 310) at a cost of $143 a night. We are staying two nights thus this was a good choice for our family group of three couples.

I am not a big fan of hotels in general. They tend to be impersonal, loud, and cramped. This hotel is comfortable and has spacious rooms, very helpful staff, and a stylish modern design. There are very limited lodging options in this area and I was delighted when this hotel opened. I will definitely stay here again while visiting family in the area.