Best Western Plus Hotel de Robien

Seems a lot of new untrained staff. A couple couldn't find me a teabag and milk sachets ! All a bit chaotic. One night I couldn't be bothered to eat out but was told I couldn't do the evening buffet. Nb. It's absolutely hopeless finding anywhere to eat nearby. They don't have a restaurant. Local bars are just that. The worst Chinese I've ever had. Or a takeaway kebab. God k knows where the decent restaurants are ! Room clean tidy not expensive. Breakfast rather dull. Little choice. Rubbish scrambled eggs ) heated for hours ) no toast , burnt bacon and sausages , coffee machine not real coffee! I wouldn't go back. You get charged for parking. Badly organised really.

Only wish I had read the previous review before I booked. We booked the family suite as we were travelling with our two kids (7,9). The main bedroom was a very generous size, bed comfortable, bathroom very nice and it was clean. The secondary room however was a huge letdown. The bed was very small, even for two kids and was honestly the worst quality sofa bed I have ever seen or sat on. There were hard bits poking out on the sides so both kids were pushed to sleeping almost on top of each other in the middle. The bed squeaked every time you moved and my kids had a terrible night's sleep. Note that this was with the addition of a mattress topper which did absolutely nothing to address the fundamental issue. We ended up taking the kids in the bed with us for the rest of the night. A huge shame and I only hope they listen to the negative reviews and replace the sofa bed with a better quality one because otherwise we would have had a very pleasant stay. Certainly we expected more at this price point.

would have been good for a couple, but we needed an extra bed, which was a pull out sofa rather than a single. Without question it was the most uncomfortable thing I've ever sat on let alone tried to sleep on. Even the kids who weigh nothing could not lie on it due to the bits of wood sticking out. The double bed did not have a topper on it, so it was like sleeping on springs. In the end we made a bed up a slept on the floor. I get the notion of a stripped back hotel, but the one thing you can't get wrong are the beds. It's the only thing we booked for! Such a shame as the hotel is otherwise great. The staff have been v friendly and everything is incredibly clean and as it should be. Only other tiny point is that there is no tea or coffee in rooms, but I'm guessing that's a company thing