Best Western Plus Hanes Mall Hotel, Winston Salem

There to drop off my son at college. The room was clean, saw no bugs. The breakfast had eggs, sausage, biscuits, gravy and pancakes with juices , cereal and yogurt etc. The staff was friendly. Pam was awesome! The walks are thin, you can hear a lot. We wanted to play cards and didn't want to disturb anyone with noise level, so we played in the lobby at night. The staff never bothered us . Had a problem with reservations but the staff was awesome and took care of it quickly and professionally.

Guest Relations Manager, Other at Best Western Plus Hanes Mall Hotel, responded to this review
Hi Cyndilou , Thank you for your compliments to our staff, hospitality and breakfast layout. It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. We will share your comments with Pam and we look forward to your next visit.

Convenient location to everything. Great deal. Good value. Free breakfast. Has a gym. Nice staff. Near malls and shopping and close to Wake Forest. It's our go to place when dropping our son at school. It's not the four seasons but good value for the money!

Guest Relations Manager, Other at Best Western Plus Hanes Mall Hotel, responded to this review
Hi Denise , Thank you for taking the time to write this review and share your experience. It is great to hear how you enjoyed the value and the convenient location of our hotel! It is truly our goal to impress each guest with our breakfast service, hospitality, and we are very pleased to hear of our success in this ambition. We hope you're looking forward to your next stay as much as we are!

This place is really a hidden jewel! It is nice, clean and neat and serves a great breakfast by Swift! It is adjacent/close to a really nice mall and is convenient to area attractions. I would definitely stay here again - the most comfortable beds, it was quiet so we slept well and the staff from the front desk to housekeeping were friendly, professional and very helpful. We will definitely be returning, especially if Swift is making biscuits & gravy!

Guest Relations Manager, Other at Best Western Plus Hanes Mall Hotel, responded to this review
Hi Climber , A big thank you for leaving your five star rating of our hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We can't begin to tell you how much we appreciate your five-star review, and we can't wait to serve you again!

The staff is friendly. The breakfast was fresh and filling. The room was comfortable. Definitely leave any garage outside the room to avoid crawling visitors. Although it's located near Hanes Mall and several restaurants, I did not have an opportunity to visit. Hopefully I'll be back to check it out.

Guest Relations Manager, Other at Best Western Plus Hanes Mall Hotel, responded to this review
Hi Tracie , Thank you for your high rating of our hotel and for taking the time to share your experience! We are overjoyed to discover the positive impression we made with our rooms and hospitality. We hope to impress you again during your next visit and we thank you for sharing your experience.

This stay was likely the worst we've ever encountered. We experienced bed bugs. The result is more unpleasant than one could imagine. The room also had ceiling damage that appeared to have had some poor repairs made. Breakfast was poor on account of the server being unable to keep up with demand. Seriously, I'm one that seldom does surveys, but this deserves negative commentary as a warning to others.

Guest Relations Manager, Other at Best Western Plus Hanes Mall Hotel, responded to this review
Hi Star , Thank you for sharing your experience, and we are hereby sorry you shared with us such an unpleasant experience. Fortunately, the pest control experts that we employed to complete the thorough inspection following your complaint discovered no evidence of bedbugs in any of our rooms. However, each room were still treated with a bed bug heater for precaution. I hope you'll return to enjoy a better experience with the breakfast as well .

The front desk staff addressed me so pleasantly. They are always willing to assist in anyway needed. My room was nice and clean. The halls were very quiet and my sleep was amazing. I will definitely stay again.

Guest Relations Manager, Other at Best Western Plus Hanes Mall Hotel, responded to this review
Hi Charley , Thank you for sharing this five star review of our hospitality and service. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

The stay was really good. The hotel staff was friendly and they are always willing to help with anything that may be needed. The rooms are clean and comfortable. The only thing I noticed was the pool was not yet opened, I really hope it would've been open.

Guest Relations Manager, Other at Best Western Plus Hanes Mall Hotel, responded to this review
Hi forex122, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests and to know that we have accomplished such a goal gives us great joy.

The rooms were clean but small. The pool was waiting for an inspection so we couldn't swim. The pool was one of the main reason we chose this hotel. The hot breakfast was good. Would not recommend this hotel.

Guest Relations Manager, Other at Best Western Plus Hanes Mall Hotel, responded to this review
Hi Ashley, Thank you so much for sharing your rating and giving us an honest look at the guest experience in our hotel. Your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for you and other guests in the future. Your voice is important to us and we hope you'll return to give us the opportunity to exceed your expectations of an excellent experience.

Let me start by saying it was clean. And that's were it ends. Shower was bloken, not enough chairs in the breakfast area. Mistery stain on one of the sheets, and the topping on the cake was that to pool that was listed as a feature is not actualy open for use. (My kids were devastated)

Guest Relations Manager, Other at Best Western Plus Hanes Mall Hotel, responded to this review
Hi Erick, Thank you for your kind comments regarding our high standards of cleanliness. We appreciate your time in pointing out the amenities in most need of attention as we work towards updating and improving upon our accommodations. We are following all Covid-19 health and safety precautions in order to sustain a healthy place to stay for our valued guests and staff as well that is why we are not opening some of our facilities for now like the pool. Please keep us in mind for your next stay in the area.

Quite pleasant stay, our room was clean & well supplied. We stayed for two days and didn't need room cleaning, We only requested towel replacement which was delivered promptly. The breakfast was actually quite good. Sausage Eggs Biscuits & Gravy and much more Hot and fresh. Considering what hotel breakfast has become during the great illness, we were pleasantly surprised. The hotel was located conveniently to our destination and many stores & restaurants. The only issue was that the room carpets could use a good scrubbing. Wasn't real bad just well traveled & dated. We would stay here again.

Guest Relations Manager, Other at Best Western Plus Hanes Mall Hotel, responded to this review
Hi Brian, Thank you for your high rating of our hotel and for taking the time to share your experience! We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and you found our location to be convenient. We also appreciate your feedback regarding the carpet, we have raised this concern to our maintenance manager for immediate action. We look forward to serving you again!

Was a little nervous about the stay because there were mixed reviews. Paul McCartney was in Winston -Salem and most hotels (including this one) were full. The hotel was clean, the breakfast was nice and more than just a continental. Bed was comfy and shower had plenty of pressure. Nice flat screen TV. I have to compliment the front desk clerk Kayla, she was cool under pressure with a very busy lobby. She was friendly and never lost patience. Swift in the breakfast area was very friendly and stayed very busy keeping things full and clean. I was pleasantly surprised by my stay and would recommend if your not looking for a super fancy place. It was a great value too.

Guest Relations Manager, Other at Best Western Plus Hanes Mall Hotel, responded to this review
Hi Kimberly, Thank you so much for your kind comments and review regarding your most recent stay with us. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience as a good value for your money. We will happily share your comments with Kyla and we look forward to seeing you soon!

Wish they had a pool, not just a gym. Breakfast was a very good hot one including: biscuits, eggs, sausage, cereal, fruit, juice and coffee. My king room was quite large with a chair and ottoman. Wish the front desk clerk asked if I was a Rewards member. I had to ask ......to receive 2 free bottles of water.

Guest Relations Manager, Other at Best Western Plus Hanes Mall Hotel, responded to this review
Hi Meredtih, Thank you so much for your compliments on our breakfast options and amenities. We are happy to hear that we were able to meet your expectations in many ways. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed with your reward card, thanks to your valuable feedback. We are all looking forward to seeing you again!

Awful Hotel . Bathroom awful run down AC not functioning correctly Street Noise Overbearing Fabreze like smell in room Uncomfortable Beds , sheets and Pillows Had to Park car on a dirt parking lot Dirty doors and walls It's been along time since I stayed in a place this uncomfortable NEVER AGAIN

Guest Relations Manager, Other at Best Western Plus Hanes Mall Hotel, responded to this review
Hi drpeaceman, Thank you for sharing your experience, and we are very sorry for the inconveniences that you encountered during your stay. We are very saddened to hear that we did not achieve our ultimate ambition of surpassing your expectations of the amenities and cleanliness. We have raised this concern to our maintenance manager for immediate action. Your comments and feedback will help us to recognize our strengths and improve upon our weaknesses. We hope to see you again someday and to transform your opinion of our hotel and service.

Nice friendly place to stay. The breakfast was nice and clean. PAM was super helpful. We would definitely stay again if we need another stay over. It is across from the hospital. Lots of places to eat in the area

Guest Relations Manager, Other at Best Western Plus Hanes Mall Hotel, responded to this review
Hi cherylkZ9337YL, Thank you so much for your kind comments and review regarding your most recent stay with us. We are so happy to learn that you enjoyed our staff's hospitality, breakfast service, and for letting us know how impressed you were with the cleanliness of our hotel. We appreciate the great review and look forward to working with you again soon.

I have stayed at this BW+ one week a month for the past 2 years. It is clean, quiet and easy proximity to restaurants, shopping etc. The staff know me when I come in and the rooms I prefer are always booked for me.

Guest Relations Manager, Other at Best Western Plus Hanes Mall Hotel, responded to this review
Hi Cgrill2022, Thank you for leaving your five-star rating of our hotel. We can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout the years. We are happy to learn that you enjoyed the value and we are looking forward to your next visit to the area!

Hotel was clean, room was accommodating & King bed was comfortable, had a great night's sleep & nice breakfast in the morning, good value, only major improvements would be to fix parking lot & train front desk staff to be more professional & inviting to guests.

Guest Relations Manager, Other at Best Western Plus Hanes Mall Hotel, responded to this review
Hi Excursion117135, Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. We enjoy sharing these reviews with our staff and we all look forward to seeing you again.

Rooms were dirty. Whole place reeked of pot. Furnishings in room were broken. Noises kept me up all night. Breakfast was inedible. No napkins or juice at breakfast. Food under and over cooked. Note on main door that entrance would be locked at sunset for guest safety.

Guest Relations Manager, Other at Best Western Plus Hanes Mall Hotel, responded to this review
rachelH8540QJ, Thank you for sharing your experience, and we are very sorry for the inconveniences that you encountered during your stay. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. It's our primary goal to ensure that you receive the best lodging experience and we wish to let you know that your voice is extremely important to us. We will also be working on improving our breakfast service, we promise better next time. Please keep us in mind for your next stay in the area.

Impeccable service ! Great friendly staff ! Clean, Cozy, Convenient, Fresh hot breakfast, eggs, sausage, pancakes, muffins, biscuits, gravy. Great location. close to everything. Highly recommend…………..

Guest Relations Manager, Other at Best Western Plus Hanes Mall Hotel, responded to this review
Hello greatlightpeople1, Your five-star review means a lot to us! Thank you so much for your compliments and great review of our hotel! We take pride in our staff, cleanliness, and the quality of service that we can provide for our dear guests. We also appreciate your appreciation of our breakfast menu as we try our best to satisfy our guests as they stay with us. We thank you for staying with us and we are hoping that we will see you again should you need a place to stay.

I was put in a room that was INFESTED with bugs. Someone please explain how that could happen? and all I got was "sorry, let me find you another room" ???? I almost got the feeling the person checking me in gave me that room on purpose.

Guest Relations Manager, Other at Best Western Plus Hanes Mall Hotel, responded to this review
MrTinNC, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. The room was thoroughly inspected the next morning and no bugs were found also the room was rented out, with no further bug complaints. We do have pesticide treatment every month and we never had a problem in the past and also usually our housekeeping staff always check it properly after they complete cleaning the room but I will also make sure with our housekeeping staff about the incident. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. .

We were unable to stay at our new home for 2 nights and the Best Western near Hanes Mall was extremely clean and comfortable. The front desk was very helpful and enjoyable to talk with. We plan to stay there again!

Guest Relations Manager, Other at Best Western Plus Hanes Mall Hotel, responded to this review
Hi cynthiadickert, Thank you for your rating of the five-star service, hospitality, and accommodations you experienced during your recent stay with us! Our ultimate ambition is to provide a five-star experience, and we are thrilled to learn that we have succeeded. We look forward to the next!

My bed had white comforter that had stains on it In rest room the white towels that were hanging had black and brown stains on them My room smelled like a smokers room which I request a non smoking room The hallway every day had dirty towels and trash sitting outside ppls door The cleaning ppl when I asked them is there a garage area I can bring my room trash too they just look. At me So every day I would take my own trash out to the dumpster area so I didn't have to put it the hallway like everyone else

Guest Relations Manager, Other at Best Western Plus Hanes Mall Hotel, responded to this review
september2245, Thank you for pointing out the issues with housekeeping so that we can work to improve upon this aspect of the guest experience at our hotel. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We also appreciate your time in pointing out the facilities in most need of attention as we work towards updating and improving upon our accommodations. We are working to take care of all of the issues that you addressed and we thank you for taking the time to share your experience.

The lobby is very shabby. There were bugs in my room, hair on the sheets and holes in the sheets. Staff tried to cover the condition of the sheets up with bleach smell. I do not recommend anyone stay here.

Guest Relations Manager, Other at Best Western Plus Hanes Mall Hotel, responded to this review
clarisal2017, Thank you so much for taking the time to leave such a thorough and insightful review regarding the linens and suggestions to improve the experience for our valued guests in the future. We appreciate that you've taken the time to point out the possibility of a pest problem though we apologize for the inconvenience this may have caused you. We did make a point of ordering an unscheduled visit and a thorough treatment for any insects that you may have seen within your room. We hope you'll return someday to see how we're improving.

My room was not cleaned during my 4 night stay. Only 2 wash clothes were provided and when I asked for extra wash clothes I was told none were available on several occasions by different ladies cleaning other rooms in the hallway. Both acted as if I offended them for asking. The furniture in the lobby is worn and needs to be replaced this sets the tone for the property. I would expect more from this hotel considering the proximity to the hospital.

Guest Relations Manager, Other at Best Western Plus Hanes Mall Hotel, responded to this review
Hi 155Leslie, Thank you for completing our guest satisfaction survey and sharing your experience. Your very detailed review of our facilities and cleanliness is rough to hear because our goal and our efforts are directed to bring the opposite results from what you describe. Your voice is important to us and we will be using the feedback you provided to try to make improvements to ensure we offer a better experience for our guests in the future. Lastly, we assure you to forward this concern to the management for their attention and action. Please give us another chance to serve you better as we promise a more pleasant stay.

I have stayed at this location multiple times while working town. This is the quietest hotel I have ever stayed at. I never hear other guests in the hall or above me. The rooms are always clean and well kept. The Staff is very friendly and welcoming. I highly recommend this location

Guest Relations Manager, Other at Best Western Plus Hanes Mall Hotel, responded to this review
Hi nickiehayes, Thank you so much for your compliments, rating, and review of our high housekeeping and hospitality standards. We appreciate your compliments and we take high pride in the peaceful ambiance that we can provide to our guests. We hope to see you stay with us more in the future as we promise to push our services better to provide you the most pleasant stay that you can find. We thank you that you highlighted our strengths in your review. May you return again soon and feel at home just like the last time!

Clean.. did spot a little critter under the lamp crawling around… didn't see any others. Other than that.. room was clean minus the towels on the sink were already wet. Good stay overall and would stay again in the future.

Guest Relations Manager, Other at Best Western Plus Hanes Mall Hotel, responded to this review
Hi kwilliams61010, Thank you for your kind comments and review regarding our high standards of cleanliness. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. Our team is excited to hear that we have been an important part of your travel convenience and we are looking forward to your next visit to the area!

The room we occupied for 10 nights was a delight to return to each night Mr. swift was always a great guy to have our breakfast with him as he was totally on top of things and had an amazing personality. The front desk staff were very nice and helpful with our experience and we will be returning in about 6 weeks. Kudos to all the staff and my only complaint is that we encountered people who were not taking precautions and wearing masks while Covid is still a concern.

Guest Relations Manager, Other at Best Western Plus Hanes Mall Hotel, responded to this review
Hi allans398, Thank you so much for your compliments and great review of our hotel! We take pride in our staff and the quality of service that we can provide for our dear guests. Our ultimate ambition is to provide a five-star experience, and we are thrilled to learn that we have succeeded. Mr. Swift is so happy that she can provide such an awesome experience for everyone. We thank you for staying with us and we are hoping that we will see you again should you need a place to stay.

What I need in a hotel is cleanliness, a personable staff, a hot shower, some peace and quiet, and a comfy bed. If that fits your needs, then this is a great place to stay! Breakfast leaned toward the sweet end of the spectrum, but overall we had a great experience.

Guest Relations Manager, Other at Best Western Plus Hanes Mall Hotel, responded to this review
Hi B5495ROdanielj, Your five-star review means a lot to us! Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. We thank you that you highlighted our strengths in your review. May you return again soon and feel comfortable just like the last time!

My partner and I were coming to town the night before a day of appointments. Unfortunately, due to a medical event we were not able to make out trip. We made our reservation with Kayla. She was efficient, friendly, and helpful. When I called to cancel our reservation I was pleased to find Kayla on duty. She cancelled our reservation without complication and was very kind. This is the type of employee who attracts business to an establishment. You can be sure we will stay at Best Western Hanes Mall on our future trips to W-S.

Guest Relations Manager, Other at Best Western Plus Hanes Mall Hotel, responded to this review
HiTravel443956, Thank you for sharing this five-star review of our hospitality and service. We are overjoyed to discover the positive impression we made with our service and hospitality. We will share your comments with Kyla and we look forward to your next visit.

We always stay here when we come to visit Wake Forest University. Always clean, friendly and the location is so convenient. Love getting a hot breakfast too! We look forward to our stay every year and always recommend this hotel to friends!

Guest Relations Manager, Other at Best Western Plus Hanes Mall Hotel, responded to this review
Hi libiorman, Your five-star review means a lot to us! Thank you so much for your compliments and great review of our hotel! We take pride in our staff, cleanliness, and the quality of service that we can provide for our dear guests. We also appreciate your appreciation of our breakfast menu as we try our best to satisfy our guests as they stay with us. We thank you for staying with us and we are hoping that we will see you again should you need a place to stay.

This is my first time to stay at this location in 2 years and sadly, it will be my last. I was shocked at how much the hotel has taken a turn for the worse. The entire building smelled of mold, torn furniture and over used bedding. The pillows were absolutely terrible! Cleanliness was below average, it wasn't awful but enough to where I will not stay again. Lastly, the staff I encountered was extremely rude during check in and check out.

Guest Relations Manager, Other at Best Western Plus Hanes Mall Hotel, responded to this review
Hi ackisner, Thank you for taking the time to share your experience! We appreciate your loyalty and we are deeply saddened to hear that you are seeking out other hotels due to the lapse in service you experienced during your recent stay. It is disheartening to hear that you may not return because of the facilities that need attention as we work towards updating and improving upon our accommodations. Also, we are sorry to hear that you weren't thoroughly impressed with our staff at that time. Our team is working hard to make sure our guests are comfortable and are receiving the best service. We are in the process of retraining our staff to further better our services in handling our valued customers. Rest assured that in the coming days, we will be offering a much better stay.

Front deskStaff refused to wear over nose. Ripped and stained furniture and bedding. Mold in bathtub.very poor quality. Needs a complete overhaul- do not stay here. It should be your last option. Needs complete staff training.

Guest Relations Manager, Other at Best Western Plus Hanes Mall Hotel, responded to this review
travelW9923US, Thank you for pointing out the issues with housekeeping so that we can work to improve upon this aspect of the guest experience at our hotel. It's concerning to learn you find our facilities need more attention, especially with the mold in the bathtub. We assured you that our management is aware of your concern for the improvement of our service. Please give us another chance to serve you better as we promise a more pleasant stay.

Tweezers from a past guest found in the room. This is a pretty good indication cleaning isn't detailed. In the time of covid one would think cleaning would be priority. The shower curtain rod was barely staying up and poorly mounted. Shower curtain wouldn't stay closed and was so long it was a safety issue because feet could get tangled. Ceiling was peeling. Carb only breakfast.

Guest Relations Manager, Other at Best Western Plus Hanes Mall Hotel, responded to this review
Hi danettelocke, Thank you for pointing out the issues with housekeeping so that we can work to improve upon this aspect of the guest experience at our hotel. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Upkeep and cleanliness are very important to us, and we want our guests to have a top-notch stay with us. Our room service team is generally very attentive to guests' needs and we prepare the room thoroughly for upcoming guests. We are sorry that we failed to do this during your most recent stay. Please know your voice is important to us and we will be using the feedback you provided to try to make improvements to ensure we offer a better experience for our guests in the future.

For being a BW Plus, it was more like a normal BW. Breakfast was COVID reduced to cold cereal and pastries, juice tasted pretty weird from the fountain. Rooms are decent, some lingering odors in halls, elevators and rooms, in my opinion maybe pot, and although they are nice and clean, they are a little cramped. Our window on the 3rd floor didn't have a screen, which, when you have kids, kinda freaks you out. I had to keep the window open cause it was stuffy and there was a strange smell (I had to keep yelling at my kids to stay away from the window). My wife thinks the odor was mildew, cause there was blackish greenish spots in the bathroom ceiling and on the bathroom door. The rooms are pretty sound-proof. The whole place is clean and pretty. The parking lot basically doesn't make sense, and it didn't bother me too much cause I had a Tahoe, but, it's all tore up and stuff, and I'm not sure why. It's probably the ugliest thing on the premises. Half the staff are really nice, half of them were aloof. Winston-Salem is nice, too, but, busy, cars everywhere, it's like a mess of 10 different highways. The restaurant nearby, the Carriage House, is in walking distance, but to drive to it you have to use like 3 exits, haha! But it's worth it, the food was very very good, and the people there are so nice. Hope this helps!

Guest Relations Manager, Other at Best Western Plus Hanes Mall Hotel, responded to this review
greennazarene, Thank you so much for taking the time to write this thorough and insightful review. We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve. We appreciate your time in pointing out the areas in most need of attention as we work towards updating and improving upon our accommodations. We hope to see you again soon and to impress you with our continuing improvements.

Stay someplace else. If you like to overpay for shabby, this is the place. Do you live hearing water dripping? Running up and down the stairs until you find an ice machine? Take a dip in a dirty pool? Ride an elevator that is filthy with notices taped to the wall? And pay $200 a night for this? And is a $64 Uber ride away from everything? Enjoy.

Guest Relations Manager, Other at Best Western Plus Hanes Mall Hotel, responded to this review
Hi krisfromshaker, Thank you for sharing your experience, and we are very sorry for the inconveniences that you encountered during your stay. Your very detailed negative review of our facilities and cleanliness is rough to hear because our goal and our efforts are directed to bring the opposite results from what you describe. The description of your stay is highly unusual and does not represent the level of high standards we all aim to achieve. We do hope you allow us another opportunity on a future stay to show you, how we used your overall comments to improve.

We had such a great stay at this hotel! It's very lovely and the staff is amazing! Everyone was so nice to deal with. The room was comfy and large! Nice beds! And the location is fantastic, a short drive to everything! We will definitely be back to stay here again.

Guest Relations Manager, Other at Best Western Plus Hanes Mall Hotel, responded to this review
Vjp416, Thank you so much for your feedback and kind words regarding the five-star service and accommodations that you received during your most recent stay with us! It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort and you found the location to be so convenient for your needs. We hope to impress you again during your next visit and we thank you for sharing your experience.

Good for one night but I would not recommend this hotel for an extended stay. Outside of the water bugs in the bathroom and cracks in the siding of the walls in the room don't expect much. The breakfast was adequate and the staff was friendly but you pay for what you get.

Guest Relations Manager, Other at Best Western Plus Hanes Mall Hotel, responded to this review
Jawk24, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We so sorry for the unfortunate incident that you experienced regarding the visit of unwelcome pests in your bathroom. On behalf of our entire team, we would like to apologize. We want to assure you that we respond promptly to pest alerts with expert extermination services and also treat to deter pests on a regular scheduled basis. Your voice is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

It was acceptable, and we had no problems. It's just a dated hotel and not the cleanest place we've ever stayed. We were on our first trip without kids and hoping for a nicer place. Overall feeling of our stay was "MEH."

Guest Relations Manager, Other at Best Western Plus Hanes Mall Hotel, responded to this review
slaburns, Thank you so much for taking the time to leave such a thorough and insightful review regarding the cleanliness and suggestions to improve the experience for our valued guests in the future. We assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. On behalf of our entire staff, we thank you for choosing our hotel and hope you give us a chance to serve you again and experience the improvements we have made with our service.

I took a shower late at night and found out that the door knob was loose. I was not able to open it So I had to call my roommate who tried and gave up. So, she called the receptionist, she came try again and had to open the door breaking it. Called the manager at the end of our stay and said that he would reimburse me $30.00 . He said, well you know I had to damage the door, so I answered him I didnt want to break the door, I didnt... Since I am a VRBO owner and I handle much better those kind of situations, Manager deserves a 1 star. I would suggest to have the maintenance person to tight all the door knobs and check those and much more. Rooms are old and small. As well as the shower. I give a 5 stars to Pam, one of the receptionist who was helpful and extremely nice. And 5 stars to the receptionist who decided to break the door and let me out. Maybe Pam should be the manager. Time to have women as managers.

Guest Relations Manager, Other at Best Western Plus Hanes Mall Hotel, responded to this review
Hello cribaldo, Thank you for sharing your experience, and We are sorry to hear about the difficulties that you experienced with the doorknob. We do appreciate the compliments to our receptionist and we are addressing them to prevent this kind of issue that you experienced from occurring in the future. Pam is so happy that she can provide such an awesome experience for everyone. Please consider staying with us again so that we can have another chance to provide you with a superior experience.

Although I don't like hotel rooms with the sink outside the bathroom, this room was very clean and accommodating. The internet was unreliable and weak. The fitness area was small and the Treadmill didn't work. The hotel staff that checked me in was personable, professional and helpful.

Guest Relations Manager, Other at Best Western Plus Hanes Mall Hotel, responded to this review
Hello traceybrimministries, Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. We are happy to see the high rating and to read the pros of your experience, yet we regret to hear of your dissatisfaction with the wifi and fitness area. We do apologize we had an internet issue during your visit, and for any inconvenience this caused. It's important for us to impress our guests and your comments will make this goal that much more attainable. We hope you will return to see how we are continuously improving in an effort to impress our valued guests.

Room was very clean, staff very friendly and helpful. Close to wake forest Baptist Hospital. Feel very comfortable with location in a good part of town. The wife and I highly recommend Best Western Plus always a pleasant experience

Guest Relations Manager, Other at Best Western Plus Hanes Mall Hotel, responded to this review
Hello robertlC4680UP, Greetings from Best Western Plus Hanes Mall Hotel. Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! We are so glad that you found our hotel to be a clean and convenient experience while staying with us near the wake forest Baptist Hospital and that you enjoyed the five-star accommodations and hospitality that we strive to show to each guest, during every stay. Sincerely, thanks for the recommendation and we look forward to seeing you again!

This is my family's second time staying here when in the area. The rooms are always clean and the staff were attentive and knowledgable. We only experienced a minor issue. The tub drain was broken, but that was a very minor thing.

Guest Relations Manager, Other at Best Western Plus Hanes Mall Hotel, responded to this review
LynnardD, Greetings from Best Western Plus Hanes Mall Hotel. Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. Sorry to hear about the tub drain, though I'm very glad that this did not detract too much from your overall experience. Our maintenance staff fixed it already. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

I went to Best Western because of the reviews that I had researched and checked out online first. Overall everything was great, the room was clean and the staff were very courteous and friendly! I was a little put off that they did not have the great looking full breakfast buffet that originally drew me to consider the hotel. I was told that it was due to Covid (understandable but disappointing)! There seemed to be a lack of optional cable channels although they have two "HBO" channels and the major news channels if that's what you are into. I stayed in the two queen size room and the room seemed small as well as the bathroom. However I would stay there again because it served my purpose for staying and the staff were sincerely interested in doing their best to make sure everything was pleasant! The price for my room was great as well, it just wasn't what I expected it to be though from the way that it appeared online. I guess that I was a little put off by that as my first impression, but after I got over the shock, the price was right and the staff made my visit well worth while and I would not hesitate to stay again! The beds slept great! I hope this helps!

Guest Relations Manager, Other at Best Western Plus Hanes Mall Hotel, responded to this review
Hi dwcofc, Greetings from Best Western Plus Hanes Mall Hotel. Thank you for your high rating of our hotel and for taking the time to share your experience. It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We also appreciate your suggestions for how we can continue to improve and we hope to see you again soon.

This place should get zero stars, but no such option. Very small room – if you are sitting at the desk, impossible for someone else to walk by Furniture – peeling veneer Wireless network keeps dropping Light fixture coming out of ceiling Despite their own web site – fitness center is closed Despite their own web site – there is no full breakfast, not even complimentary breakfast. Signs in breakfast area say there is continental breakfast but only have “grab and go” with the most limited options. Slowest elevators I have ever encountered. Free local calls under 30 minutes but toll free calls get cut off after a minute or so. A hotel with 130 rooms needs more than one washer and dryer for guests to use. Tub faucet constant drip – no hot water to take a shower – water drains super slowly. Washing machine – soap drawer disgustingly filthy Dryer had about 5 years of lint in the lint filter Can hear the running water in the room next door Missing the simplest things – no pen, no note paper The entrance requires a tight turn from a busy street and most of the parking lot is not paved. And no one at the front desk cared at all

Guest Relations Manager, Other at Best Western Plus Hanes Mall Hotel, responded to this review
Oreet-S, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We appreciate your time in pointing out the areas in most need of attention as we work towards updating and improving upon our accommodations. Know that your voice is of tremendous importance to us and we are confronting each of the issues that you mentioned to ensure that no guest has this experience in the future. Please keep us in mind for your next stay in the area.

Second time I stayed here for a business trip. Location was convenient to everything I needed and staff was accommodating as always. When next assigned to this location, I will stay again - sign up for the Rewards program!

Tina M, Other at Best Western Plus Hanes Mall Hotel, responded to this review
Hi carolinagirl014, Good day! Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a comfortable and convenient experience for our valued guests. I am excited to hear that we have been an important part of your travel convenience. Wishing you a safe and beautiful journey as you travel back home. Our management is always happy to serve you and we can't wait to see you again here at the Best Western Plus Hanes Mall Hotel

Everything was wonderful . All Staff Was Courteous And Helpful. Breakfast Was Good Considering COVID-19. I Plan To Visit Again When I Am In Need Of A Hotel — This Wikk Be My Place Of Choice. Room Was Clean.

Tina M, Other at Best Western Plus Hanes Mall Hotel, responded to this review
Hi gwendolynj236, Greetings from Best Western Plus Hanes Mall Hotel. It is always a pleasure to receive positive feedback! Thank you for taking the time to share your experience, I am pleased to hear that our hotel was clean and our customer service was great. Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We are all looking forward to your next visit and hope it will be just as enjoyable.

Day 1. After we checked in we immediately dropped our bags off in the room and went to view the body of our deceased relative. We noticed that the room we reserved was not similar to the one we purchased online, but we didn't have time to acknowledge it until we got back to the hotel. We were told that you do not offer rooms like the one advertised online. I was ok with that explanation. However, it should be noted somewhere on the website that the room shown is not similar to the room on the website. Day 2. The next morning I woke up and saw the stained curtains. Then I went to take a shower and noticed the drain was not working. The water was up to my ankles by the time I got out to dry off. I called to report the dirty curtains and clogged drain in the tub. I requested to be moved to a different room. The woman in front was nice enough to oblige. We received our key cards and moved our luggage to the new room #325 and left immediately for the funeral. We came back to our room long enough to change our clothes and left out again. We did not get back to room until after midnight. Which is why we did not notice the filth in the bathroom immediately. Day 3. My husband walked in the bathroom. He asked if I had been in there. I had not. He asked me to take a look at the toilet. What I saw was utterly disgusting. I noticed poop particles all over the toilet, towels, and walls. I called the front desk immediately and asked to speak with a manager. I was told the manager did not come in until 3pm. Around 3:20pm I called and spoke with Pam. I explained everything above to her. This hotel is very unsanitary. It is also a health risk as housekeeping is not thoroughly cleaning the bathrooms. Properly cleaned rooms should take precedence over everything else as we are still in the midst of a pandemic. Cleanliness is the most important detail to keeping customers safe and protect from the COVID-19 virus as well as other harmful bacteria. Since the second room was in worse condition than the first, we decided it would be best to clean the toilet ourselves using the gloves and Clorox wipes we keep in our vehicle. I should not have to clean up a room that should have been thoroughly cleaned prior to our entrance to the room. I contacted the general manager and the manager of the hotel. I asked for information to contact the corporate office myself. However the GM wrote me back to inform me he would forward my message. I would prefer to do this myself.

Tina M, Other at Best Western Plus Hanes Mall Hotel, responded to this review
Hi Living_360, Thank you for rating your recent experience at our hotel. It is disheartening to learn that the bathroom was not properly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. We do engage in deep cleaning processes right now. Your feedback is certainly going to be taken into consideration as we are always seeking ways to improve upon the guest experience. We look forward to showing you how we have learned from your experience.

Excellent stay, friendly staff, easy access from interstate 40 and right next door to Hanes Mall and across street from hospital great location. Lots of restaurants directly behind hotel will definitely use this property again.

Tina M, Other at Best Western Plus Hanes Mall Hotel, responded to this review
Higirl96717, Greetings from Best Western Plus Hanes Mall Hotel. It is wonderful to hear from you! Thank you for your high rating of our hotel and for taking the time to share your experience! We are glad that you found our location to be convenient while staying with us near at the mall and resto. We will happily share your comments with our staff and we look forward to seeing you soon!

Coffee was always available when we wanted it. The staff was always pleasant and helpful, We were close to the hospital at this location. We felt safe during our stay. One small repair was requested, and taken care of on the same day.

Tina M, Other at Best Western Plus Hanes Mall Hotel, responded to this review
Hi cadd515, Greetings from Best Western Plus Hanes Mall Hotel. Thank you for taking the time to tell us how our staff efforts to provide a comfortable and convenient experience have been successful. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. We look forward to serving you again and giving you another five star experience.

Wonderful stay. Always friendly and welcoming service. Quiet, clean, and safe atmosphere! The rewards program is a must. Its nice to earn point and free snacks! I travel for work in the area and im always able to get a lovely room and Ive come to know the staff and they are wonderful

Tina M, Other at Best Western Plus Hanes Mall Hotel, responded to this review
Hi cecilialacy84, Greetings from Best Western Plus Hanes Mall Hotel. I can't begin to tell you how much we enjoyed reading this review and thank you for leaving your five-star rating of our hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Our management is always happy to serve you and we can't wait to see you again. Have a great day ahead.

It certainly served our basic need for an affordable place to stay. They are not doing normal breakfast due to covid so they are doing “breakfast bags” to take back up to your room, and one morning they were out of bagels. Our room keys also stopped working prior to the end of our trip but they fixed it. Beds are not comfortable but shower desk microwave etc are fine. Reasonably clean.

Tina M, Other at Best Western Plus Hanes Mall Hotel, responded to this review
bmh1994, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. I do apologize for the discomfort you experienced with our bed, but I'm glad we were able to meet your expectations of cleanliness and service. We are also forever working to improve upon the guest experience and I hope you will remember our attributes and return to see how we have improved to impress you even more.

I did have some trouble with the water not being hot but soon before I even had to call the front desk they were already on it and got the water to work so I was really happy about that. Friendly staff helpful too. Close to many food options!

Tina M, Other at Best Western Plus Hanes Mall Hotel, responded to this review
Hi mendezangelica969, Greetings from Best Western Plus Hanes Mall Hotel. Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a comfortable and convenient experience for our valued guests. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We will happily share your comments with our staff and we look forward to seeing you soon!

Due to Covid-19 gym and pool closed which is a given rooms were good clean fresh and clean. Lobby was very clean too front desk staff very helpful the Hispanic lady very friendly and helpful the morning staff was good but could be a little more friendlier also would have been better if she has her mask on as required by all personal. Breakfast was a little bit sad but I totally understand due to the circumstance everything it's not full up and running. Over all my stay was excellent will definitely recommend to family and friends!

Tina M, Other at Best Western Plus Hanes Mall Hotel, responded to this review
Hi Oralia939 , Greetings from Best Western Plus Hanes Mall Hotel. Your five star review is greatly appreciated! Thank you so much for your kind words regarding the cleanliness and fresh smell of your lodgings. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We hope to impress you again during your next visit and we thank you for sharing your experience.

I've noticed over the last 20 years a lot of mid to low level hotels have seriously declined on what they deliver Best Western is not one of those. Quite the contrary they have consistently stepped up their game almost heading into high end level this place is no exception. If you can get in get great place to stay!

Tina M, Other at Best Western Plus Hanes Mall Hotel, responded to this review
srb1996, Thank you for sharing your perspective of our hotel's accommodations and services! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We appreciate your loyalty and we are looking forward to seeing you again.

The room was clean, but our view was depressing. The outside perimeter is in need of maintenance the fence is need of repair. At night the lighting was poor if I was alone I would not have felt safe. Customer services was okay.

Tina M, Other at Best Western Plus Hanes Mall Hotel, responded to this review
lanoshaj, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We appreciate your time in pointing out the areas in most need of attention as we work towards updating and improving upon our accommodations. On behalf of our entire staff Best Western Plus Hanes Mall Hotel , we thank you for choosing our hotel and hope you will let us serve you again.

Not very impressed with this hotel. Pool wasn't open (not their fault, totally understand that) but that was really the only reason we booked here. When we arrived there were people everywhere not social distancing..apparently there was a party in one of the meeting rooms. The room we stayed in was pretty run down. Mold in the bathroom (on the ceiling, around the tub) hair in the drain that wasn't ours, and a couple bugs we had to kill. All of this I could get over..but the smoke that could be smelled in our room from a room down the hall was the last straw..not just cigarette smoke. The party that was downstairs was moved to a room I'm guessing. Do yourself a favor and spend a couple more bucks to stay in a nicer place.

Tina M, Other at Best Western Plus Hanes Mall Hotel, responded to this review
rachaelryanreaga, Thank you for pointing out the issues with the bathroom /smelled of smoke so that we can work to improve upon this aspect of the guest experience at our hotel. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and addressed immediately with our housekeeping staff. Regarding the pool due to the global pandemic, we have decided to limit hotel activities and made social interactions to a minimum. Your safety is the top of our priority. We hope and pray that you understand us in these moments. Please keep us in mind for your next stay in the area.

My daughter and I were in Winston Salem for only one night and I decided to stay here, this was the best decision I could have made. We were apartment shopping so by the time we reached the hotel we were exhausted. When I approached the front desk I was greeted with a smile as the clerk sanitized everything before I used it, because she had just helped someone before me. The lobby was extremely clean and smelled so good. The room was beautiful and clean, no hair on the bathroom floor, I see that alot in hotels. We decided to sit down for a minute and rest but the beds were so comfortable that we took a 3 hour nap, got up took showers and got right back in our comfortable beds. I was overall pleased with this hotel, the only thing I will do different next time is request a room away from the ice machine in the hallway.

Guest_Relations_MHR, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Lydia M, Thank you so much for your kind words regarding the cleanliness and fresh smell of your lodgings. Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

Stayed here during vivid 19. Understood social distancing practices. But while checking in late. Midnight. Saw a homeless person passed out at the computer station in. And had to acknowledge that we would not try to stay here for more than our 1 night. Checked out on May 09. Realized that we had forgot our electric toothbrush. Called front desk. Very short and not helpful. Acted like we were an inconvenience to her. Never offered to look for it. Will never stay here again. Old and tired hotel. Lousy part of town.

Tina M, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
nancybO8956VG, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take your health at the top priority. Due to the outbreak of COVID-19, the Hotel management decided to introduce precautionary measures that will ensure safety not only to our staff but also to our clients . I am sorry that we failed to do this during your most recent stay regarding the social distancing practices . We already informed the management about this for necessary actions. Please keep us in mind for your next stay in the area.

Recommend this Hotel for whatever your travel plans are for!! Extremely well staffed, clean, and go above and beyond to make you feel at home! Thank you to the whole staff here your amazing and I won't book any where else if possible

Tina M, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
R7366MKkristinam, Greetings from Best Western Plus Hanes Mall Hotel. Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. We look forward to serving you again!

We came in with a college baseball team from Michigan with 32 players 3 Coaches and a bus driver. We had never stayed here before and were very satisfied with the Staff,Clean rooms ,Breakfast and WiFi. I liked that I could grab a fresh cup of coffee any time 24 hours a day. If our Players wanted a snack they could get it from the store set up in the lobby and the hotal had a wounderful location.We stayed there a total of 4 nights and would stay here again.

Tina M, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
gkoutdoors1, Greetings from Best Western Plus Hanes Mall Hotel. Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! It's rewarding to learn that we exceeded your expectations with the accommodations, hospitality and cleanliness of our guest rooms. We enjoy sharing these reviews with our staff and we all look forward to seeing you again.

The Best Western Plus Hanes Mall was a welcome sight at the end of an 1,200 km/750 mile day's travel from Toronto. The last 15-20 minutes seemed to take forever after exiting highway (US-52) but we were there soon enough. Check in was efficient and we got into our room without incident. The desk was sure to get us a room apart from the college baseball team that was sharing the hotel. I don't know about anyone else but we had a peaceful evening and chatted with some of the players at breakfast next morning. Ours was a two Queen room and as is now commonplace with mid-tier hotels, there's only a single bedside table that's between the two beds. Two AC outlets are included in the base of the bedside lamp. A personal bugaboo, lighting seemed predominantly the "cool white" colour temperature that I dislike. I much prefer "warm white" lighting. The beds were comfortable enough and the TV had a variety of digital and analog stations. The room itself seemed a bit on the narrow side, care was required squeeze between the dresser and bed or between the workstation and bed. The room does have a small sitting chair that I always find convenient for putting on shoes. While it seems the decor has been updated recently, the environmental system has not. It's an under window unit and, like older style units, the original unit controls are still in use. That is, there is no wall thermostat. Also, it may be my imagination but it felt a bit louder than I'm accustomed to with newer units. The room features a sink and mirror separate from the bath and toilet. Towels and towel bars were plentiful. Breakfast was included and featured the usual fare and was otherwise unremarkable. Overall we were happy with our one night stay before moving on. BTW, we spent 1/2-day visiting Old Salem before moving off to our next destination in Charleston, SC.

Tina M, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Olde_biL, Your comfort and convenience are our top priorities, and we thank you letting us know how we have been successful in our efforts to impress you. It is rewarding to hear that we have succeeded in making you feel comfortable and that you experienced no difficulties with our services or amenities. We look forward to welcoming you back during your next stay in the area

A good location for Hospitals in the area. Easy Entry or Exit to I 40. Hanes Mall available for shopping and several Restaurants. Staff very efficient and friendly. Nice breakfast area and computer area. Thank you to Phyllis in Housekeeping, Pam and Gwen at Front Desk. Will book there again. Reasonable rates and perks.

Tina M, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Greetings from Best Western Plus Hanes Mall Hotel . Thank you for taking the time to write this awesome review . We are happy to hear that you found our location to be convenient while staying with us near at the restaurants , stores and that you enjoyed our staffs hospitality that we strive to show to each guest, during every stay. We look forward to serving you again and giving you another five star experience.

Main thing was our room was very clean!!! The whole hotel was clean. Staff was super nice and helpful. Breakfast was good as well. Definitely would stay here again and would recommend to anyone. Convenient as well

Tina M, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Hi L5894TDnicoleh, Your five star review is greatly appreciated. It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments to our breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again here at the Best Western Plus Hanes Mall Hotel !

The staff and hotel were extremely helpful and caring during an unexpected long term stay! The staff went out of their way in a number of ways to accommodate me, be it at the front desk, food service at breakfast or maid staff who were always helpful and willing to go the extra step!

Tina M, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
GFALAAAGA, I can't begin to tell you how much we enjoyed reading this review and we thank you so much for your kind compliments to our staff. It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. We look forward to serving you again!

The rooms here are clean and very comfortable. The staff was also helpful. My one complaint is that the breakfast buffet was not adequately stocked. They were out of various items when I arrived at 8am. Would have given 5 stars if not for that.

Tina M, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
SoilDoctor, Thank you for sharing your rating of our Best Western Plus Hanes Mall Hotel hotel. We strive to give you a great experience, and I am pleased to learn that we were able to meet your expectations in many ways; though I regret to hear that you weren't thoroughly impressed with our breakfast services. We will inform the kitchen staff on this problem immediately so they can improve the service. We are also forever working to improve upon the guest experience and I hope you will remember our attributes and return to see how we have improved to impress you even more.

Came and checked in a quarter till 3p. The receptionist at the front wasn't quite warm and friendly but she was professional. I've travel five hours on the road to come visit friends and family. Knowing it was going to snow, decided to check in to this location and get some rest. After being checked in and two hours later. Relaxed and had a couple of drinks. There's a knock on my door. Since I didn't get up fast enough, the foreign Filipino lady let her self in my room asking me questions about my check in. Very uncomfortable, so I asked if there was a problem. She said yes, left and said she will be returning to the front desk with a call to my room. All I want to do is relax after working and driving all the way up here to spend time with my fam. Next time I will make other arrangements. Bad enough the room isn't clean with dirty Q-tips swept under the bathroom sink.

Tina M, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Pleaseme36, We want to thank you for sharing your experience, though we are very sorry the cleanliness of your room wasn't up to our typical standards and I apologize for the negative impression we gave you. We will use your comments as a training opportunity with our housekeeping team. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.

Great place to stay, good breakfast and friendly staff. The room I stayed in was clean and nice, making me feel at home. Their customer service was excellent and I plan to stay at this hotel any time I visit Winston Salem

Tina M, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
panyin72, Greetings from Best Western Plus Hanes Mall Hotel . It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments to our breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again!

My wife & I enjoyed our stay at the Best Western. The breakfast waffles are excellent the rooms were clean & the staff were helpful. We stayed three nights and I'm very pleased that I choose Best Western for our stay. Reasonable prices and comfort made our stay worth while.

Tina M, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Hi Edju1954, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments to our breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again here at the Best Western Plus Hanes Mall Hotel.

Location is very convienent to Forsyth Hospital. My daughter-in-law had to come there for surgery and the location could not have been better. A friendly staff made the stay even better. My grandson loved the breakfast, especially the waffles! Would stay there again. Good rate

Tina M, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Hi 28616-54, Thank you for taking the time to write this awesome review . We are happy to hear that you found our location to be convenient while staying with us near at the Forsyth Hospital, and that you enjoyed our breakfast, staffs hospitality that we strive to show to each guest, during every stay. We're glad you had a great time with us and we look forward to serving you again.

This hotel had all the amenities and comfort I needed for a great one night stay. The price was very reasonable, customer service was great and the breakfast had good options. I highly recommend this location.

Tina M, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Jackie G, Greetings from Best Western Plus Hanes Mall Hotel Thank you very much for the compliments you give to our hotel! We value our customer's experience that is why we always make sure that our facilities are in good shape to provide our customers the best we can offer in a reasonable price. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

We started staying at the Best Western Hanes Mall in 2018. It was the best decision. Very enjoyable stay each time. We choose it over and over! Our 12 year old daughter insists and says the breakfast is the best and the employees make her feel safe.

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear H4033 Dear J4033EKcindyb Thank you so much for your repeat business since 2018 and a special thanks to your 12-year-old daughter for insistence on staying with us. It certainly makes us proud that she enjoys breakfast and especially that she feels safe at our hotel. We appreciate your business and look forward to seeing you all again soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC e

My group stayed here for two nights with two rooms on separate floors over the weekend. Hotel seemed decent enough, however, we had no hot water. On Saturday morning I noticed the issue when I went to shower and immediately informed the front desk. They advised they would have maintenance address it. Then again Sunday morning our group experienced the same issue on different floors. When checking out Sunday morning I again advised the front desk personnel of the issue and their response was that they were aware it (as many guests had complained) and it was probably because they were just busy that weekend. I was disappointed that the hotel was unable to provide the very basic amenity of having hot water for a shower and then was unable to remedy the issue in a timely manner even after multiple complaints.

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear JamesbC4399VM, It is very understandable that you were disappointed with your stay and we sincerely apologize for the hot water problem. A group with 4 people in each room did overload our hot water system. We are addressing this problem so we will have adequate hot water for situations like this. Again, we are very sorry this happened during your visit. We appreciate your business and hope you will visit us again. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

The staff that checked us in was very helpful and polite. I wish I could remember the desk clerk's name. She checked me in about 7 pm on Friday and checked me out at 1 pm Saturday. The hotel is a little worn but overall okay. My wife is very particular when it comes to hotel stays and her comment was, "Its not somewhere I would want to stay again". The hotel stay was a very good value for the cost. Yes, the bathrooms are small. The street noise is amazingly not a problem.

The lobby & dinning extra clean & nice. Nice secure parking well lit. Rooms were clean, bed comfortable. The breakfast had hot choices & offered options-& hardest working lady around keeping it clean & stocked. Night clerk Gwendolyn super sweet & warm. Only thing I'd do differently would be to ask for room not on hospital side of building-some noise from ambulances. Overall for the money, a good bargain. The other folks staying were friendly & on their way to family events.

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear NMStoryteller, It was a privilege to have you stay with us. We realize that there are many choices for hotels, and we are very proud that you chose our Best Western Plus Hanes Mall for your recent travels. Thank you for mentioning Gwendolyn and her great services during the night shift. Again, thank you for staying with us and we hope you will come back soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

Spending Christmas here was actually very enjoyable, I reserved a king room with spa bath. The bath was very comfortable, as well as the bed and the front desk service was very helpful and so nice! Thank you

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear amorelis, It makes us very proud that you enjoyed spending Christmas with us. Thank you for taking the time to post this review of your visit. It was a pleasure having you stay with us, we realize you had a choice of hotels, thank you for choosing our Best Western Plus Hanes Mall. We wish you a very happy, healthy and prosperous New Year. Most sincerely, Best Western Plus Hanes Mall Winston Salem, SC

Very accommodating staff. Room was clean. Breakfast was served a few minutes early which was nice for us early risers. Convenient location close to the hospital. Easy check in and out. Would recommend this Best Western.

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Pickleballers2 It was a pleasure having you stay with us. Your comments and your business is very important to us. We are proud that you were pleased with our accommodations and services. Please come back soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

Front Desk personnel were friendly with exception of 1 employee, her cell phone was more important then the guest in front of her, constantly giving the wrong information and the list goes on, breakfast was horrible, tables were constantly dirty during breakfast, the hallway on the second floor smelled like a skunk just went off, carpets have not seen a good cleaning in a long while, probably never since opening.

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Roy P, We are very concerned about your comments. Are you sure this is posted to the right location? If by chance this is our hotel, we sincerely apologize for the problems you experienced. Our pride ourselves on having a great breakfast, very clean rooms, and friendly service. Most Sincerely, Best Western Plus Hanes Mall Winston Salem, NC

A good stay around the Thanksgiving holiday, convenient, my room was very clean, all services were fine, front desk (Akita) personnel and houskeeping staff (Edith) were excellent.Only improvement would be healthier breakfast choices, and better coffee.

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Bunny F, Thank you for choosing Best Western Hanes Mall for your Thanksgiving Holiday. It makes us very proud that you found us to have a wonderful staff and comfortable accommodations. Again, thank you for your business and we hope you will come back soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

We stay here whenever we're in Winston Salem NC. The rooms are clean, the staff is always pleasant and helpful, and the free breakfast is excellent. It's conveniently located near the mall and many other shopping areas.

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Catherine P, It was very rewarding to comments about your Thanksgiving visit with us. We are very proud that you enjoyed your visit and hope to see you again soon. Thank you for choosing our hotel. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

We stayed two nights at this hotel. It is conveniently located for a short drive to a number of attractions and restaurants. This hotel tends to attract business people. The breakfast area is clean and well-maintained. It has a modern feel. The parking area is large and easy to maneuver. Those with mobility issues will find this hotel quite accessible. while there was nothing outstanding about this stay we were pleased in general and would not hesitate to stay again.

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear susanwinetasting, Thank you for choosing Best Western Plus Hanes Mall for your two nights stay We are very proud that you found us to be convenient with clean rooms. We hope you will visit us again soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

We had a very nice stay. We had a 4th floor room. It had a very comfortable bed. TV had great channel selection. The lighten was quite adequate. The elevator was quick too! Breakfast was good too. Nice selection.

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Garvp175, It was a pleasure having you stay with us. Thank you for taking the time to post this review of your visit. Our goal to ensure all our guests have a nice stay. We also thank you for choosing Best Western Plus Hanes Mall for this visit and we look forward to your next visit. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

I highly recommend this hotel. It is right off the road and close to many restaurants, the mall and other shopping areas. Wake Forest Baptist Hospital is about 20 minutes away and there are 2 hospitals across the road.

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear marge 1959, It was a pleasure having you stay with us. Thank you for choosing our hotel and taking the time to post this review of your visit. Your business and your recommendation is very important to us and is always greatly appreciated. Thank you again for choosing our hotel, please come back soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

Do yourself a favor and request a room away from the side entrance of the hotel, if not you will have to hear the door slamming ALL night long! And if you are looking for a hotel with a bathroom big enough to turn around in do not get room 231, the bathroom was the size of a portable toilet with a shower!

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear hollyhollomanm, Your comments are very important so we know how you perceived our facility and amenities. We are very sorry that we did not meet your expectations and that you did not enjoy your visit. Thank you for choosing our hotel. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

We often stay at Best Western Hotels, especially the Plus. We find the quality to be a good value and quality to be consistent. We would definitely stay here again should we be in the area. This BWP could use a little cosmetic touches but minor

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Michael L, We are very proud that you chose to stay at our hotel. Thank you for your review so that we know how you perceived our facility and amenities. Your business is very important to us and we always thank you for staying with us. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

BE CAREFUL - They took extra money out of my account - over 300.00 dollars. I only stayed one night. Hotel will not return calls. Corp. office keeping telling us to deal with the local place we stayed. We are out 200-plus - We will never stay there again or stay at a West Western...

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear tamton432, We are very concerned about this situation After searching our records, we cannot verify that you were a guest at our hotel - Best Western Plus Hanes Mall Hotel. However, if is our hotel, first of all, we appreciate your business and sincerely apologize that this happened. This only happens when you use a debit card, we reserve monies to cover your visit and any incidentals. It takes up to 10 days for this to clear in your bank account. Using a credit card is simple and actions to clear are instant on check-out. Please check your account to ensure the monies (minus fee for one nights visit)are back in the account. If you need further assistance, please call the hotel and ask for Vic or Pam for help. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

I attended a conference in Winston Salem NC and chose this Best Western Plus for my overnight stay. My room was very clean, very comfortable bed and bedding, TV and WiFi all in good order. A nice variety breakfast was offered with the stay. A welcome addition to begin a long conference day. The convenience to the conference center was also a plus for me.

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Ruth C, Thank you for your review. It is so good to hear that you enjoyed your visit and that we were convenient for your conference. We appreciate your business and hope to see you again soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

The outside of the hotel looks like it has been there for a while. Happily, the inside of the hotel must have had an extensive remodel to bring this Best Western hotel up to the plus standard. The WiFi was easy and everything in the room worked well. Our hotel was very quiet during our visit. The staff was friendly and helpful as well.

ggpa, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Thank you for choosing to stay at our hotel. We take your comments seriously and use them to keep our hotel up to your expectations and improve our service for guests. We look forward to your next visit.

No frills but very adequate for the price. Decently clean, very good free breakfast, excellent location with respect to Wake Forest and the giant mall. We were very happy with the quality-price ratio. Nothing spectacular in the rooms, no view, and you can hear when the neighbors turn on their shower but all in all, we were quite satisfied.

ggpa, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
We appreciate your business and your comments. Thank you for your view of our hotel and please come back soon.

Great valuefor the price...rooms were great/clean and the hot breakfast was nice. My check in and check out were seamless and all the staff were extremely friendly. I would definitely stay there again if in the area.

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Levannygirl, It makes us very proud that you found us to be a good value and a convenient location. Thank you for choosing our hotel and posting this review and rating of your visit. We look forward to your next visit. Thank you again for staying with us. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

I booked this hotel for a group outing (55 people). I was a little concerned when we pulled up, because of the lack of pavement in some of the parking area (construction). But once we went inside and checked into our rooms, my worries were over. the rooms were clean and the staff were excellent. The only complaint that I had, was the lack of hot water.

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Msk353535, We are so proud that you were pleasantly surprised with our accommodations and services. Thank you so much for booking your group of 55 people at our Best Western Plus Hanes Mall. The hot water issue will be addressed and improved immediately. It was a pleasure having you all stay with us. Thank you again for staying with us. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

Was in town for the Hornets-Sixers game and stayed just one night. Front desk very courteous and check in was quick. Stayed in a 2 queen room and it was great! Wifi was fast and reliable, beds were soft and took advantage of the microwave and fridge. Shower had nice water pressure, but the ceiling was a little low. But as long as you're not about 6'5", you should be fine. Hot water was lacking on Saturday morning, but it wasn't cold. Room had everything we needed. Breakfast was nice. Buffett had fried eggs, sausage, biscuits and gravy. Also had two waffle makers, one for minis and one for a regular size. Also had a good array of juices and coffee. Breakfast area was a little small, but I made it down before the crowd showed up. Parking close to the hotel was hard to find when we returned about 10 Friday night, but there was plenty of parking, even if you had to walk a little. Will definitely return to this hotel if I'm in the Winston-Salem area again. Novant Health was right across the street, and Hanes Mall right next door. You can walk if you want, but we decided to drive.

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Tarheels5, Your comments sure made us happy and proud that you had a nice overnight stay for the Hornets-Sixers game. We appreciate your business and look forward to your next visit with us. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

The common areas were very clean, as was the room. The staff were all helpful. The breakfast offerings were fine. Coffee was actually pretty good. My only issue were the beds in our rooms. They were terribly uncomfortable, and everyone found it hard to sleep both nights. If the mattresses were replaced, I would definitely give the hotel a higher rating.

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear dottief88, We want everyone to have a comfortable stay with us. Thank you for this review so we know of the mattress problem and can make the necessary improvements immediately. Your business is important to us and we hope you will give us another chance to prove we are a great place to stay in Winston Salem, Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

the day and night desk staff were amazingly courteous and helpful. the room was nice but the breakfast was better. really enjoyed the cleanliness of the lobby and breakfast area. the coffee was always available and always well kept

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Stephen K, Thank you for such a wonderful review. As always it is rewarding to learn that our efforts have made our guests stay pleasurable, memorable, and comfortable. We pride ourselves on providing outstanding customer service from check-in to check-out. I will pass your comments on to our staff, and we look forward to seeing you and again in the future. Most Sincerely Best Western Plus Hanes Mall Winston Salem. NC

The breakfast was nice. The room was nice. I loved having plenty of pillows and towels. There were three things that I say would be nice but would not stop me from staying there again. One-for breakfast having a list of ingredients for those with food allergies or sensitivities. Two-the towel bar by the sink is in the way. Three-it would be nice if the sink area was bigger. It is to small. Especially if there is more then one person staying in the room. All in all We enjoyed our stay and look forward to staying again.

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Venus M, Your comments are very important to us as we work to ensure we are meeting the needs of our guest. We will consider your suggestions for future upgrades. Thank you for choosing our Best Western Plus Hanes Mall. We hope you will stay with us again soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

The staff were super friendly and we had a nice hot breakfast each morning. The rooms were very clean, This place was moderately priced but provided everything we needed. We may come back when we need to be in the Winston Salem area again. It beat a much higher priced local hotel we used last time. One more thing, there was a mix up caused by the booking service we used and a call directly to the hotel took care of it. They were absolutely great!

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear DERTUR, To have our guest feel that we cared for them is our goal. It makes us proud that you found us to be a good value for our facility and services. Thank you for choosing our hotel. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

Amazing kitchen staff, the workers should be praised more often for great customer service and given RAISES!! I went to plenty of hotels and never have they went the extra mile to provide food earlier than normal. THANK YOU

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear charlielean, It was a pleasure having you stay with us. Your are right, the breakfast hostess is amazing and works hard to ensure we have happy guest. Thank you for choosing our hotel. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

Nice hotel, friendly staff, good location, and very good breakfast. My room was new and clean, and the hotel areas were clean as well. I totally recommend this hotel. My family and I had a good time over there.

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear lucinasyoung, We are very proud that you found us to be an excellent option for your hotel needs. Thank you for you remarks and rating of your visit and especially your recommendation to other travelers. Thank you. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

We travel a lot, and I can tell you that this room anywhere else we have traveled would have easily cost $130-$150, yet it was under $90 the nights we stayed. Rooms were modern, clean, and the breakfast was very good. Well worth it, can't go wrong !

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear gentlecritic1 Your comment were a welcome sight today. Thank you for choosing our hotel and taking time to post these kind remarks about your visit. We appreciate your business and hope you will come back soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

My teammates and myself stayed the weekend for an ultimate frisbee tourney and had to be up Sunday morning an hour before breakfast began. We asked the front desk to open just the continental breakfast early, to which they pleasantly and willingly agreed to do. We came down the next morning to Phyllis and Diane (kitchen staff) finishing setting up the entire hot bar as well. They greeted myself and my team with a smile, they were professional and made us feel welcome and at home. I believe these ladies, and so many others like them have an often times thankless job, so I just wanted to say again, THANK YOU!

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Elizabeth S, Your comments about our kitchen staff, Phyllis and Diane, are greatly appreciated. You are right, so many times our hard working staff goes without notice, so we thank you for your comments. We hope your teammates enjoyed their weekend and the frisbee tournament. We appreciate your business and hope you will visit us again. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

The presentation of the hotel from the lobby to the hallways were nice. Very clean and attractive decor. The room however could use more cleaning. Hair was in the tub, left over hangers from the picture in the room, tub peeling. Did not stay long enough to catch breakfast or use any amenities like the pool. It worked for an overnight stay.

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear kwilliams0110, We sincerely apologize for the condition of your room, we are working hard to make improvements with conditions and cleanliness. Your experience is not typical of our services and again we apologize for any inconvenience to you. Thank you for staying with us, please come back soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

The rooms and breakfast area were spotless! The employees were super helpful and professional. I would stay there again in a heartbeat! The breakfast was superb! The waffle toppings were outstanding! Great location. The gym was smelly and the pool is old and not super well maintained (no towels either), so if you don't need those this is definitely the place for you. The mall and hospital are within walking distance. There were normal people staying there. I would definitely stay here again!

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Eastcoastbaybee, Thank you for taking time to post this review and rating of your recent visit with us. It is very rewarding to learn that you enjoyed your accommodation and our employees make you stay more welcome. We are improving the gym and pool area. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

I stay at many hotels during the year. This particular hotel was an exceptional stay for me. The staff were professional and courteous. The room was clean and modern and comfortable bed. The breakfast is definitely one of the best I have had in a hotel.

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear 823jacob, It makes us very proud to receive a 5 star rating from you as a seasoned traveler. Thank you for recognizing our staff, accommodations and services. Your business is very important to us and we hope you will make us your home when you travel to Winston Salem. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

We enjoyed our stay in the short time we were there. We had to leave early due to circumstances beyond our control. The staff was so nice about it and the GM refunded our one night stay and he didn't have to. Very clean rooms and the location is great right next to the Hanes Mall.

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear fcjets19, Your 5 star review is greatly appreciated. It is very rewarding to read that you enjoyed your visit and found us to be friendly with comfortable accommodations. We are very sorry that you had to leave early, please come back soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

This is a great property, great value, clean comfortable rooms, breakfast is included is very good! The staff is helpful and friendly. The fitness center is clean and has a number of machines. The beds and pillows are quite nice and the rooms have refrigerators and microwaves.

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Coastal07308064415. We are so glad that you enjoyed your stay and that you found the accommodations and service to exceed your expectations We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

I can't believe it has the name of “Best Western Plus” the customer service provided by employees and management is a joke! Check in unpleasant and long, they charged my card double, room dirty and no appealing, breakfast not fresh, no happy with my stay, I ll not recommended this place

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Mia T, It is disheartening to hear about your recent experience at our hotel. Our sincerest apologies for the inconvenience during your stay. Rest assured the comments you made will be addressed in order for us to improve our services, we hope you give us a chance to serve you again. Most sincerely Best Western Plus Hanes Mall Winston Salem, NC

Our stay was the worse experience in our life.We did not feel valued or appreciated as guests. the staff is so rude and unprofessional, the front desk staff is a joke, they don't even look at their customers at the eyes and chew gum in your face!!! We found hairs in bathroom and a sock from other guest inside the bed, how gross!!! they don't change their linen when a new guest arrives??? We will not be returning

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear VLT75, We are so sorry that you did not feel welcome or appreciated as our guest. Your experience is not typical of our hotel nor services, however, we do appreciate your feedback so we can address the items mentioned and make improvements. We do appreciate your business and hope you will visit again. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

We stayed here while dropping off our daughter for college. Our room was very clean. We stayed on the fifth floor which is the top level, it was very quiet even though the room faced a busy highway. The location is great if you need to shop, easy commute to downtown and UNCSA. While the bathroom is tiny, the shower is hot and refreshing. I was disappointed with the pool and the fitness area. The pool area is neglected, needed updated as well as cared for. The chairs were not cleaned or straightened out each morning, the area is not visually pleasing and therefore did not provide a relaxing area to rest and recuperate after the college drop off. The gym area has an awful smell which could be fixed very easily. I had a great interaction with the front desk when I had a problem, I appreciated his kindness and help.

Reported that the toilet was not flushing properly (it wasn't acting right from the time I got there, so I assume it was clogged somewhere down the line.) I tried to report the issue by phone, but the phone didn't work. I tried to call from my cell, but only got a recording saying the number was not in working order. I finally went downstairs, no one was there, but other guests were, as they were reporting the internet being down. The front desk person returned and said someone would come up to fix the toilet. That never happened. I stayed on the 4th floor, but had to go to the lobby to use the rest room. With the internet being down I could not work. My stay was very noisy. Being near the one ice machine in the building didn't help, and once the drag racing on Silas Creek Parkway settled down around 2am, I was finally able to sleep for a while. I asked about a discount or refund, but was told that was not possible since I booked through booking.com, and I have to speak with the owner. He was not there. I asked others about their stay and they seemed pleased.

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear sneely751822, h Thank you for taking time to post this review of your recent visit at our hotel. Our guest comments are very important to us as we work to upgrade and improve our facility. Rest assured your comments will be addressed. We appreciate your business and hope you will give us another chance to serve you. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

Upon check-in, during our stay, and check-out, staff was accomodating but not welcoming. I wasn't asked how our stay was- I was prepared to nicely address my concerns but didn't get the opportunity. Rooms are run down but clean; as long as someone in the room above you doesn't overflow the tub.

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear 751diana, Your comments are of great concern as we work to insure we offer clean, comfortable accommodations plus we wont everyone to feel welcome. We are sorry that you were not extended much hospitality. We appreciate your business and hope you will give us another chance to prove we are a good place to stay in Winston Salem, Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

Off the highway ... solo or family friendly... sports, corporate arts groups find cost effective lodging with modern decor with a continental breakfast included. The staff is friendly and professional.

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Fearless253068, On behalf of our entire staff, we thank you for choosing our hotel and hope you will let us serve you again Our guest comments are very important as we work to offer clean and comfortable accommodations. Please come visit again soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

Great hotel and great location. The staff was very friendly and accommodating. Highly recommended. It's a great place to stay.... Staff were friendly caring and pleasant, starting from the reception. Rooms are warm while outside is very cool. I highly recommend the hotel for locals and foreigners. I would choose this hotel again if we need to travel to Winston-Salem again.

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Fearless253068 We are so sorry that you found us to be a great place to stay. Our staff is committed to making sure our guest have a clean, comfortable room with some southern hospitality. Thank you for this review and rating of our facility. Your business is very important to us and is greatly appreciated Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

Toilet kept stopping up, bath tub faucet kept running non-stop. Notified front desk, maintenance came I assumed and the running faucet turned to drip. Then when I took a shower the drip returned back to running.

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear ks385242, We are so sorry that you experienced problems during your recent visit with us. Your experience is not typical o our hotel however, we do appreciate your feedback so we can address the items mentioned and make improvements. We do appreciate your business and hope you will visit again. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

I was in town with 2 others for a conference. We had a great stay and the staff were friendly, professional, and treated us like guests. It is conveniently located near the Hanes Mall if you need a quick something to do.

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear youthpastor7000, Thank you for choosing our hotel for your recent conference. We are also happy to hear that you found the location to be so convenient for your needs. We want you to know that your feedback and description of your experience at our hotel is of the utmost importance to us. We are looking forward to seeing you again! Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

BW Plus provided us the perfect stop over stay. Room was clean and bed was comfortable. We arrived quite late at night and they took special care to ensure an easy check in process. Breakfast offerings were plentiful and staff stayed on top of supply and demand. The L design of breakfast area causes congestion when trying to get to food. Check out was easy. We would definitely return when passing through town. Easy access to highway too

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear RFamilyof5, We are so glad that you enjoyed your stay and that you found the accommodations and service to exceed your expectations We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

This is a fairly recently updated hotel, and the room was nice. The mattresses would never be found in the Ritz, but they were not uncomfortable. We were in a room with two queens, but post-remodeling there is only a tiny vanity area out in the hall across from the enclosed toilet and shower, with one tiny sink, and you must exit the toilet enclosure to use that sink to wash your hands. As only two people, we kept running into each other wanting that sink! I can only imagine what a group of 4, which is the advertised occupancy for that room, must experience! But the reason for writing this review is how we, as guests, felt very affected by the managements' cutting of corners where staffing and breakfast were concerned. When we arrived at 3:45 on a busy Friday afternoon, there were more than 10 people waiting in line to check in and it took almost 25 minutes for it to be our turn. This was because only one woman was assigned to check in guests for a 5 floor hotel deemed large enough to require two elevators!! To her credit, she was polite and attentive to each person in their turn and moved as rapidly as anyone could have. But she was under terrible pressure, and people were growing increasingly annoyed at the long wait, and the need to stand in an ever-lengthening line! When we got our keys and glanced back, 20 more people had gotten in line behind us! The next morning, Saturday, we discovered that breakfast did not open until 7:00 AM! We had an early commitment so we had to leave without breakfast. But Sunday we looked forward to breakfast only to discover that on Sunday breakfast does not start until 7:30!! We came down at 7:00 to find a mob of people dressed for church and increasingly angry at the wait! (They were apparently attending an area weekend religious conference and this was the last morning.) We both felt sorry for the little breakfast girl who finally showed up and had to face what had by then become an ugly, angry group! Frankly, both the check-in and breakfast situations left us, as paying guests, feeling abused and cheated by a management who inconveniences arriving guests by failing to schedule an adequate number of staff to check people in and who delays breakfast in what can only be seen as a blatant effort to avoid feeding as many people as possible!! Shame on this manger, whoever they are!

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear LiveToTravelVl, It is disheartening to hear about your recent experience at our hotel. Our sincerest apologies for the inconvenience during your stay. Rest assured the comments you made will be addressed in order for us to im prove our services, we hope you give us a chance to serve you again. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

Ice machine out of order on our floor this visit. Very inconvenien! Breakfast was excellent! Keep up the good work! Staff very helpful! Parking left a lot to be desired at this location! There could be more luggage carts available for guest. Maid service very helpful and considerate.

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear mparish4641, It was a pleasure having you stay with us. We apologize for the ice machine and will have repairs completed in a few days. Thank you for choosing our hotel and we hope you will come back soon. Most sincerely, Best Western Plus Hanes Mall Hotel. Winston Salem, NC

Rooms are very tight, especially the bathroom. The sink is outside of the bathroom. Several family members had to moved to different rooms due to BUGS. The pool and the surrounding area look like it hadn't been cleaned in a good while. There were cigarette butts around the leisure area of the pool, even though it's a smoke-free hotel.

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear SATISFYD, It is very concerning to us that you experienced problems while staying at our hotel. The exterminator has corrected the problem with your first room, we apologize for the inconvenience to you. Thank you for letting us know of the outside problem, our yardman will certainly pay more attention. We hope you will consider staying with us again. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

Visiting Family even though this hotel is an hour way from my daughter it is worth the drive. Friendly staff and clean rooms. The free breakfast is great. Fresh fruit, yogurt, waffle maker and eggs. It is perfect for my grandsons.

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear ssbyder1966, Thank you for selecting our hotel while visiting family, especially since we are probably not the most convenient to your needs. Your comments are very important to us and we are very proud that you enjoy staying with us. We look forward to you next visit. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

My family stays here frequently while visiting. The staff is very friendly and attentive. The rooms have always been clean and well appointed. The pool is kept clean and there are always plenty of pool towels stocked. Definitely recommend.

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear turtlespirit, Your repeat visits are always appreciated and we always look forward to seeing you again. Thank you for your comments and recommendation. Your business is very important to us and is always appreciated. Most sincerely, Best Western Plus Hanes Mall Winston Salem, SC

Friendly staff 1. Thorough staff and very polite 2. Caring staff in answering all questions 3. Easy checking and checkout 4. Fantastic buffet breakfast with super cooks 6. Hotel with a great family atmosphere for all ages

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Adventure67230439147 Thank you for taking time to post this review. We will definately share with our staff so they know their hard work and services are appreciated. It makes us very proud to know that you enjoyed your visit. Please come back soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

Comfirmed my paid reservation with a company credit card and denied my room after I drove all the way down.Too late to find another room.Would not let me cover bill and deposit with cash.Desk clerk just blew me off.Ended up just driving back home.

Easy access from the highway. Need to fix the parking. Seems like a popular hotel but the spots for paved parking are limited so parking in gravel or mud happens. Nice breakfast. Clean hotel and front staff is friendly.

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Joseph M, Thank you for your comments. It makes us proud that you found us to be a good location and the accommodations were clean and comfortable. Your business is very important to us and is greatly appreciated. Please make us your home away from home. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

The staff and the accommodations where great, I'm personally not afraid to stay at this hotel or the other ones of this chain that I have stayed in. Hotel was very clean and the breakfast was nice also.

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Nomad09175744909, Your comment surely made us smile. We are very proud that we exceeded your expectations with clean comfortable rooms. Thank you for posting this review but more important, thank you for choosing our hotel. Most sincerely, Best Western Hanes Mall Winston Salem, NC

I use to be a hotel manager and I am real picky when it comes to finding a place of comfort and cleanliness! Front Desk Pamela, (Hawaiian girl) made me feel at home with her great love and energy. I was very happy with everything. The only thing that upset me which is uncontrollable by the hotel is no treadmill so I tried to run outside and that's not so friendly because there's no sidewalks.

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Brooke A, As a former hotel manager, you understand the operation and services of a hotel, therefore your comments are well received by our entire staff. Your business is important to us and we hope you will visit us again soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

I was shocked to how nice our room and stay was, after hearing others opinions! So i would have to agree with the statements of “Can't listen to others opinions, Just try it yourself” ! It was a Very nice stay Clean, Quiet & Just nice overall! Which is all you can ask for in a hotel stay! Oh and the placement of the hotel was great , we were around everything, mall, food,coffee & fun! Thank you Best Western

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Curious11147509900, To exceed your expectations is your goal, we are very proud that you were shocked when you saw our facility. Thank you for choosing our hotel and posting this very informative review of your visit. Your business is very important to us and we hope you will consider staying with us again soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

We checked out of the hotel we had originally booked and drove a mile down the road. The staff was friendly. The hotel was clean and fresh. Everything worked. It was a nice big room. Best Western was a blessing.

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Cjar;es C. Your comments and rating of your visit are very important to us as we work to insure all our guest enjoy their visit. Thank you for choosing our hotel (after your bad experience elsewhere) and taking time to post this review. Your business is important to us. We hope you will visit us again soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

The location of the hotel was great. Just off I40 and easy to get in and out. Hotel was newly refurbished. It was very clean and comfortable. Good lighting. The staff was friendly and helpful. I would highly recommend this hotel.

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear chuckcsc, Your comments and rating of your visit are very important to us. Thank you for taking time to let us know of your experience during your visit and for highly recommending our hotel. We appreciate your business and hope you will come back soon. Most sincerely, Best Western Plus Hanes Mall Winston Sale, NC

the hotel room was fine but after i left was double charged for room been working two months to get charge removed from acct. Have called hotel numerous times left message fro gm. talked to him once said he would get problem seen about and would call back. that was over a month ago. have left numereous messages since with no call back. Called the 800# who was no help either.

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Katwilde13, We are very sorry about the confusion with the charges for your room. This will be addressed and resolved immediately. Again, we apologize that it has taken so long to correct this matter. Most sincerely, Best Western Plus Hanes Hall Winston Salem, NC

Room was nice and clean. Bathroom very small but clean. Check in staff nice. Breakfast pretty good. Parking wasn't great but so so. Convenient location. Overall was a good stay and would definitely stay here again. Cleanliness is important to us and they've got that down here

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Staciebky, It makes us very proud to receive your comments about your recent visit with us. We are glad that you found us to be nice, convenient, and convenient. We appreciate your business and hope you will visit us again in the future. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

Stayed there on night prior to graduation. Very basic room, which was fine... but price was ridiculous and the shower had absolutely no water pressure. Even worse: about 10 hairs stuck on the shower stall walls. Maybe lack of water pressure was to blame? Maybe housekeeping? Either way, this place is off of the list of future potential options. Go someplace else!

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Lroseldora, We are so sorry that you were not pleased with your accommodations at our Best Western Hanes Mall. Thank you for posting remarks about you visit so we can address the issues and make the necessary corrections. Again, we apologize for the inconvenience. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

The location is convenient. That's why we chose to stay there. Small, awkward, crowded parking area. Could use some updating. Staff friendly and courteous. As soon as we got off the elevator for our floor we were hit with an odor, like a wet carpet smell, and quite humid. Our room was a bit humid also. It has the older style A/C in the wall under a window, with the thermostat and controls on that. At least it worked ok. The tub/shower combo's faucet had a constant little stream of hot water. We couldn't get it to stop. The mini fridge made noise, so we turned it off. The room was pretty clean. Bed was fairly comfortable. Breakfast was a typical free breakfast. Be careful where you park. When we were leaving in the morning we discovered our car had been hit by a vehicle parked next to us. But they left without telling us or the front desk that they had damaged our vehicle. Very disappointing.

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear dueeast49 Your comments are very informative and welcome by our staff. Your feedback about problems that you experienced are very important so we can address these issues and make the necessary corrections. Rest assured this is being done. Thank you for choosing our hotel and we hope you will give us another chance to prove we are a great place to stay in Winston Salem. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

Overall we had a nice stay here. Got a great price so that is the reason we picked this location, also it is located next to the mall area and that was our reason in coming to WS. Parking can be an issue as there isn't many "good" spaces, and you will need to either park in a dirt lot or up the hill from the hotel. Our room was very clean and had everything we needed, the only issue was it would take the sink 30 minutes or so to drain, since we were only staying one night, we didn't worry about it. Breakfast was a mess - the two times we tried it was out of both eggs and bacon - I don't think it was because of not trying I think they were just overwhelmed and couldn't keep up. Overall, for what we needed for one night - it was fine and I would stay here again.

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Eswau, Thank you for posting your comments about your recent visit. We sincerely apologize that you had problems with the sink and that breakfast was not up to par and our breakfast hostess was strugging to keep up with the croweded area. This situation is being addressed and improvement are in place. We appreciate your business and look forwad to your next visit. Most sincerely, Best Westen Plus Hanes Mall Winston Salem, NC

The room, while tight was adequate for our needs. Very clean and neat. Staff was extremely courteous and helpful. Good breakfast. Parking could have been a little better but it seems that there was some work being done. We will definitely return.

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Dennis G, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again. Most sincerely, Best Western Plus Hanes Mall Winston Salem NC

This Best Western is well placed in Winston Salem. Easy access to shopping and restaurants. About 10 minutes from Reynolda Gardens. The staff is friendly and helpful. The rooms are clean with no odd smells.

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear afrye18, Your comment and rating of your visit sure make our day. It is very rewarding to learn that you enjoyed your visit and found us to be convenient to locations of your interest. Thank you so much for your comments and thank you for choosing our hotel. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

My room was clean and comfortable thank you. Only issue was the breakfast you served muffins with nuts and I am highly allergic and I did take a bite of the muffin and I did have a reaction I approached the desk and asked why they had no sign stating contains nuts they did apologize and asked if I needed assistence I said no I have medication in my room luckily i didnt have to use my epi-pen unfortunately the next morning there was no sign again disappointed that my concerns were not corrected.

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Culture06593243646. Please accept our most sincerely apology for the muffin with nuts issue. We are so sorry this happened and feel very fortunate that your had meds to help with the situation. We will certainly address this issue so it will not happen to other guest allergic to nuts. Thank you for your comments so we can improve and thank you for staying with us. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

Justin and Kita are the best staff I have encountered. My family and I appreciate you taking time out to care for us and meet every night big or small. This was a pleasant experience and stay I will definitely be returning in a few months. Hope to see Justin and Kita again. I will definitely be requesting either one of them

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Resort651750, We are very proud that Justin and Kita made sure that your had a pleasant visit with us. Thank you for recognizing their dedication to customer service. It was very heartwarming to receive your review and rating of your visit with us. We look forward to seeing you again in a few months. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

Before I start, let me say one thing: I dislike hotels to my core. I always feel like I need a hazmat suit. I'm essentially a hotel snob with a middle class budget. But I understand the necessity of hotels. So, if you're very particular about hotels that you stay in, read on. If not, you may want to read a less judgmental review. I stayed at this hotel in April 2019 on a trip with my daughter to see colleges in the area. 1) Lobby - It was actually larger than I would have thought but dimly lit. By most standards it would be considered "good enough." But we skipped the free breakfast in the morning because for some reason it didn't seem that inviting. To be fair, 99% of hotel goers would likely feel fine there. But if you're in the 1% ... 2) Location - Right around the corner from a large mall, plenty of places to eat nearby and close to universities. Also, close to highways. 3) The room - Have you ever checked into a hotel and smelled a battle between carpet fresh and the odor of the room? This was my experience, and the odor won. Again, most people would likely be perfectly fine,but I judge hotels very harshly. 4) The bed - The mattress was a bit squishy for me but it may be fine for others. 5) Bathroom - It was o.k. if you're only there for a night. It was cramped and there were a few water stains, which grossed me out. Bottom line - It's better than sleeping in your car.

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear cnoty, We sincerely appreciate your time and effort to write us a very insightful review. Our goal is to insure our guest feel welcome and enjoy their visit. It seems that this did not happen with your visit and we sincerely apologize. We thank you for staying with us and hope you enjoyed your visit with your daughter. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

So far the hotel seems to be above average. Hotel rooms seems to be clean. Beds seem to be fairly comfortable the staff seems to be ok. We checked in late after dark the parking lot here is not a big enough for the property I had to park in a gravel lot and was approached by a person on a moped with a sob story asking for money. The gravel lot is dark and unacceptable. The person went and asked a other gest outside. Not sure if the location is good or not since I dont know the area. Its located across from the hospital which in my experience doesnt always draw the beat people. I doublt I would stay again.

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear DustinAnd18, We are very sorry that a stranger was on our property asking for money. Rest assured we have taken care of that and insure our facility is safe. We appreciate your business and hope you will come back soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, SC

I stayed here for about a year working out of town. I had tried some other hotels in the area as well but this was the best one that I had found. And the rate was way better then the others at the time.

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Zack H, It is our absolute pleasure to receive these words from such a valued guest. We are proud to be your home while you work in the Winston Salem area. We can't thank you enough for your business and your review and rating of your stay with us. Most sincerely Best Western Plus Hanes Mall Winston Salem, NC

We had a family emergency that caused us to stay in 3 different rooms during the 10 days we were here. Each time the hotel was very helpful in extending our visit. All the rooms were clean and comfortable. Breakfast selections were varied enough for our long stay. The tables at breakfast could be wiped between guests and clean up should not start 15 minutes before the published time it is supposed to end,

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Sue S, It was a pleasure to have you stay with us, and we wanted to make your stay as comfortable during your family emergency. Thank you for taking time to post this review of your visit. We will certainly look at the breakfast table issue. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

Staff were very friendly and helpful. Our room was nice and really clean, the cleaning staff do a great job. We only experienced 1 issue and it was taken care of quickly, although it was a little frustrating after a long day. We would stay here again though. Beautiful hotel!

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Adventure20296729906, It is our absolute pleasure to receive these words from you, our valued guest. We're really glad that you chose to stay with us. . Comments like these make our day . We look forward to your next visit. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC>

The staff was top notch from helping with small needs to ensuring my sister was able to get me in my room. They treated me with respect and kindness. I appreciate you all more then you will ever know.

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Camper01103762188, Thank you for taking time to write good things about us. Your comments will help us to keep motivated to make your and others the stay pleasant and comfortable. We hope your medical treatments were successful. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

This was one of the worst experiences my husband and I have had at a hotel. Upon checking in the girl was very rude. Except for two of the women that worked behind the desk the rest were rude and not hospitable at all. The first room we had the AC did not work they sent maintenance he came up acted like he fixed it and then left and it was still broken. We ended up switching rooms. the second room had roaches and black ants and was not clean. The next day the rude maid cleaned our room and left dumped crumbs all over the carpet and never vacuumed. She also rummaged through my suitcase. I know this because I always set my suitcase a specific way to see if the maids are going to touch it. The breakfast which was included was somewhat OK the eggs were overcooked or stale because they were almost hard as a rock and rubbery when you tried to eat them the bagels and bread were stale and the service staff was extremely rude. We asked for an extra blanket and was told if we wanted it we had to come downstairs to the lobby and get it ourselves. Now this is a three star hotel and we have stayed in three are the star hotels before and they have always accommodated us by giving us extra blankets or pillows. We needed to actually extend our stay 3 more days so we booked at the Hampton Inn instead and we had a wonderful experience there!

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Maps38198980826, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using your feedback to implement improvements to ensure we offer a better experience for guests in the future. Thank you for staying with us. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

When I arrived at the hotel, a well mannered professional young man greeted me at the desk (Justin). Got my room keys, went to my room. Had an immediate problem (I choose not to say), but Justin handled it immediately, called me within in 20 minutes to let me know the GM would be taking 15% off the room price for the issue. Located right near the mall in walking or jogging distance, breakfast was great, the staff was great, I would definitely choose to stay there again if ever in Winston-Salem. Thank you Justin for your hospitality and professional display of how a hotel should operate when there are issues whether minor or major. Team Justin!!!

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear david a, We are very sorry that there was an immediate problem when you checked into your room. Thank you for letting us make corrections and you were able to stay with us. Your business is very important to us and is always appreciated. Most Sincerely Best Western Plus Hanes Mall Winston Salem, NC

I was with a group of 7 ladies and we rented 4 rooms. The rooms were clean and the hot breakfast was one of the best I have had at a hotel. We would stay again as our overall experience was good. My only complaint about the room I was in is that the compressor on the fridge kept coming on during the night and the weird vibrating noise it made seemed to indicate something was wrong with it. This caused me to wake up several times during the night. My friends in the other rooms did not experience this with their refrigerators. One of the ladies did say her room seemed to have a funny "musky" smell that had seemed to be attacked by a strong cleaner smell. She happened to have some essential oils with her. She was able to take care of the smell herself without contacting the front desk. We all actually had commented how the hallways and other rooms did not have the weird smells you often experience at other hotels. I think her room was an isolated thing. I suppose no one can help who rents the room just before you! The only other minor issue was that I called the day prior to our arrival to ask about check-in time, which was 3pm. I was not told there could be delays. We arrived only 5 minutes early. Only 2 rooms were ready and we were told there was no way of knowing when the other rooms would be ready. I mentioned I was told check-in was at 3pm. They said they cannot release rooms until housekeeping gives them the ok. They also said they never know how long it will take housekeeping and that sometimes people ask for late check-out. Fortunately, everyone in my group is friends, so we just shared the 2 rooms to freshen up before we had to leave at 4pm. As we were leaving, the front desk was able to give us the other 2 room keys. This ended up being a minor thing, but wanted to mention in case someone is traveling alone and it is crucial you get in your room by a certain time. Make sure you call ahead and specify this to them. Overall we were pleased with the hotel and would stay again if we ever had to be in the area. It is also near Hanes Mall where we found a very nice food court that accomodated all of our preferences. We were also only a few minutes from Wake Forest University's Coliseum, where we were attending a conference.

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear likestotravelwfam, Thank you for taking time to post a review of your recent visit at our hotel. Our guest comments are very important to us as we work to upgrade and improve our facility. Rest assured your comments will be addressed, especially the refrigerator and musty smell issue. It was a pleasure to have you and your lady friends stay with us. We appreciate your business and hope you will give us another chance to serve you. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

Hotel is very clean and rooms are very comfortable. We enjoyed Hot breakfast in the morning. It offered lots of variety of hot and cold items. I will definitely be staying here again. Customer service is super friendly. They make you feel at home. Great job everyone.

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Veer P, It was a pleasure to have you stay with us. We can't thank you enough for choosing our hotel and posting this review of your visit. We do hope you will visit us again soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

I've stayed here multiple times, with children and alone.. each time I was treated the same. Full breakfast is a plus and location is across from hospital, literally next to mall and multiple shopping and food areas. Great location!!!

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear pearsonfamily2017, Thank you so much for your repeat business and posting comments about our services. It is always a pleasure to have you stay with us. We are glad that your find us to be consistent with services and our location convenient We look forward to your next trip. Most sincerely, Best Western Plus Hanes Mall Hotel. Winston Salem, NC

Even though they were remodeling , they kept the noise level down & there was no fumes/dust to deal with. Very great service at the front desk & very friendly. I would stay there on my next trip to the area!

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear jerry b, It was a pleasure to receive your comments about your visit with us. Thank you for understanding our process of upgrading, we are do all possible to insure our guest experience remains the best. We appreciate your business and hope you will come back soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

We were staying during a difficult time. Our granddaughter was born with severe medical problems and was in the ICU at Brenner's Children Hospital. Unfortunately, she passed away, but the staff made us feel like we were family. They were always there to lend a hand or to just listen and always made sure we had a room when it was needed. I would never stay anywhere else!

Traveled1006, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Getaway31389697210, We are very sorry for the loss of your granddaughter and hope it is a comfort to you to know that we care. There is very little we could do to help you through this time, but happy to know that we made a difference. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

Great staff very clean room the breakfast was GREAT a true plus. The front desk manager printed me down a map of my destination. The lady taking care of breakfast did a super job of keeping it full and hot. Will go back just for the FREE breakfast

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Clarence B, It was a pleasure having you stay with us, we are so proud that you enjoyed your visit - especially the breakfast, Thank you for staying with us, please come back soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

Traveling through & booked on-line. Met Miss Lee, who was lovely & sweet. We asked about the pool, on-line through travel site misled us, its seasonal...but she up graded us to a room with a nice whirlpool tub! Yay! She offered great assistance in helping us find places to eat, with great directions. We were extra touched when the housekeeper greeted us & then said, “God bless you, have a nice day.” The beds were comfy & this place is quiet. Super nice staff across the board. A nice place to stay! Love ya' Miss Lee!

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear NMStoryteller, Thank you for choosing our hotel and taking time to post these comments about your visit. Thank you also for recognizing our employee and her service. Your business is important to us and is always greatly appreciated. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

Great location, service, and rooms! We were there to visit UNCSA and this hotel is conveniently located near both UNCSA and Wake Forest University...and Hanes Mall. Tons of food options around. Breakfast at the hotel was a step above the standard budget level hotels and the service was great. Pam checked us in with a smile and willingly adjusted our rate (despite having booked through booking.com) down to the AAA rate when we shared our membership card. Clean and well-appointed rooms.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Trek29187194449, It was a pleasure having you stay with us as you visited UNCAS. Thank you for taking time to post these comments about the hotel and our services. We appreciate your business and hope you will visit again soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

Great workers! They have some great customer service. I am always impressed by the swiftness of checking in. The beds are cozy and the wifi is pretty fast and doesn't lose connection. Hopefully, I will return when I get back in town.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear tripmeout27, Your comments sure made our day, we are so proud that you love our hotel. We certainly hope you will return when you are back in the Winston Salem area. Thank you for choosing our hotel and posting these comments about your experience. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

My experience was awful due to broken fixture in bathtub and couldn't use soap bath at which I paid no discount offered as rooms where filling up due to weather and power. No assistance with issue offered nor follow up. Checked out at 9 and will not return back

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Journey23133279974, We sincerely apologize that you experienced problems with the bathtub fixture and the inconvenience to you. We do appreciate your business and hope you will give us another chance to prove we are a great hotel. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

Always a great place to stay. Breakfast hot and fresh with wonderful hostesses. Room clean and reception staff friendly! We have stayed here several times while visiting family and have had a great experience each time!

Hotel was partially remodeled but not new. Hard to get to at night even with GPS. Went to get gas and drove over eight minutes. Could see a gas station but could n cross highway to get to it. Very poor location.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear dennissP7098SE, We are sorry that you had trouble finding the gas station and locating our facility. Always feel welcome to call ahead for directions or ask our desk how to handle the traffic. We always appreciate your business and hope you will visit again. Most sinerely, Best Western Plus Hanes Mall Winston Salem, NC

Stayed here while visiting a loved one in the hospital. Welcoming atmosphere, modern styling, comfortable beds, and excellent customer service. All of those attributes made a harrowing experience bearable. Ill definitely stay here again when in the area.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear fruityb, It was very rewarding to receive your kind remarks about your visit. We are very proud that you were pleased with our facility and services. Hopefully, you found your hospital visit to bring good news and improving health. Thank you for choosing our hotel. Most sincerely, Best Western Plus Hanes Mall Hotel Winston Salem, NC

The hotel was a nice hotel in a great location, We were traveling and needed somewhere to stay, I would stay there again if I needed a place to stay close to the intersection, I would be the perfect place. the staff was awesome

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Cheryl Y, It was a pleasure having you stay with us, thank you for your kind remarks about your visit. We are pleased that you found us to be convenient to your needs and that you would stay with us again soon. Thank you for choosing our hotel. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

Justin & Phyllis along with other staff members made my husband & I experience above then what we could expected. They are kind,caring, professional, and welcoming individuals. Breakfast was always good every morning, rooms are clean and updated, and staff tries to accommodate any requests as best as they can.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Sightseer43003278033, It was a pleasure having you stay with us. We are proud that Justin and Phyllis we helpful with making sure you enjoyed your visit. Thank you for choosing our hotel. We hope you will come back soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

My husband and I stayed here 5 nights, including the days of the snowstorm. The hotel is clean. They have a hot breakfast every morning. The hotel has complimentary beverages available all day long. The room was kind of small, as was the bathroom. The queen beds were very clean and comfortable. Every day the maid service came and made up the beds, replaced the towels with clean ones and emptied the trash. The room was kept stocked with paper supplies and clean disposable cups for both hot and cold drinks. Employees here are nice and friendly to guests. I really recommend this hotel.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Nan-see-goes, It was a pleasure having you and your husband stay with us during the snowstorm. Thank you for your very kind remarks about our staff and services. But most of all thank you for your recommendation of the hotel. We appreciate your business and hope you will come back soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC.

Dear Residents,We have received updated information regarding the Spectrum Cable being removed on January 1st, 2019.- - You CAN remain as is with the cable box you already have, if you plan you keep the Spectrum service.- - You will now receive your own bill from Spectrum with the cable charges- - On January 2nd, 2019 you will be able to call into Spectrum for the bundled retail rates- - If you cancel or chose another provider, you will need to return the cable box to a Spectrum retail store in order to avoid lost equipment charges. If you have any further questions, please don't hesitate to reach out to the office.

My room was very nice and clean. Overall I was very pleased! thank you! There was great lighting in the parking lot that made me feel safe when I arrived. Breakfast was very good! I was very please with the price of the room, it fit well with my county budget!!!!

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Shannon C, Thank you for this review and rating of your recent visit. It was a pleasure to have you stay with us. We strive to make everyone feel welcome and at home. Your business is appreciated and we hope you will come back soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, SC

The location was very convenient and the hotel was clean. the staff was very friendly and helpful. They offer breakfast every morning with good hot food, and delicious coffee. The staff was very helpful when I needed directions to the location of my meetings due to road construction that required a detour.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Donna W, It was a pleasure having you stay with us. We are very proud that you found us to be convenient to your needs and that you enjoyed your visit. We always appreciate your business and hope you will come back soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

I'd recommend this hotel to everyone. This is a great hotel very clean and Justin will go above and beyond to make sure all guest are happy. They have a great breakfast selection. The staff is great and the manager also is very nice and caring.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Road12699917438, Thank you for your recommendation of our hotel. We have a hard working staff that strives to offer a comfortable facility with some southern hospitality. We appreciate you recognizing Justin and his work to make everyone happy. Also, thank you for choosing our hotel, please come back soon. Most sincerely, Best Western Plus Hanes Mall Hotel Winston Salem, NC

Hotel was nice, clean and modern. Big plus...hearty buffet style breakfast and great coffee! Close to restaurants, shopping and downtown. I would stay here again if passing through the area.Great value for this price!

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear ibermadett, We are very pleased that we met your expectations with our facility and convenience for your needs. We appreciate your business and hope you will come back soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

I only stayed at this property for one night as I was only in town for a work conference but the room was nicely furnished and it was very quiet despite being on a fairly main road and right next to a mall. The gentleman who checked me in was very pleasant and cheerful. There was a couple from out of the country who checked in prior to me and he was extremely helpful explaining the check in process to them as the couple had some limited understanding of English.(I knew they were from out of the country as they presented a out of country passport for their identification). The property was very clean and comfortable. The breakfast was pretty standard hotel fare but it was hot and the dining area was clean and welcoming.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Diana P, Thank you for choosing our hotel and posting this review and rating of your visit. We exceeded your expectations. We hope you will visit us again when you travel to Winston Salem, Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

Myself and my DON, at times, stay one to two days a week in Winston Salem, NC and we always stay at the Best Western. Great prices and staff. The rooms are great and the beds and pillows are so comfortable.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Vacation29190201524, Thank you and Don for staying with us 2 days each week. Your business is important to us and we always look forward to your next visit. Thank you again for staying with us. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

Had to put up with a lot of noise from other guests. The room itself was clean enough, but could use some repairs. TV remote was a dud and tub didn't drain. Water spots on bathroom ceiling and the bathroom could really use some fresh caulk. Also, if you want drinks or snacks you have to buy them at the front desk which means if there are 5 people ahead of you to check in you're standing there for a while. If you're a light sleeper and noisy neighbors get on your nerves I would pick another hotel or bring earplugs. I wish I'd spent a few more bucks and stayed somewhere nicer.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Guide17947191824, We are very sorry that you were disturbed by noise during your visit. Thank you for posting this review of your visit so we can make the necessary corrections. We appreciate your business and hope you will come back soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

This was a very clean place. Great customer service. Bed was very comfortable. Breakfast was great. Coffee could use a bit more flavor. Just too weak, but that's just my opinion. But everything else was very nice. Price was great. I really like the Best Western Hotels and this one was a very nice place to stay. We will book at this place again when we return to the Winston- Salem area.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Terri L, Your comments just made our day a much better, We are so proud that you found us to be a good place to stay in Winston Salem. Thank you for your comments and rating of your visit. Your business is important to us and is always appreciated. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC>

This hotel is across the street from one of the hospitals. They were grossly overpriced when we stayed on recent Saturday night. Staff relates they have been at this location for 4-5 years and the parking lot is not finished and part of it is still a field. Cleanliness and staff is well up to par. The breakfast leaves a lot to be desired. The bathroom in the "King suite" is made for the little people. The sink counter is approx. 8 inches on each side of the sink and that is it, the toilet is back in a dark corner and the tub is supposed to be "whirlpool" has a protrusion in the middle of the tub which causes a slope on the floor of the tub. This is very hazardous and you need to be extremely careful when taking a shower. Will not be back and they will not be giving in them any more of my money. Have stayed at nicer hotels for half the price they charged.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear David L, We are very sorry that we did not meet your expectations and that you did not enjoy your visit with us. Your business is important to us and is always appreciated. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

This hotel was right off from freeway and only a few minutes to shopping mall and other stores. Very convenient. Rooms were spacious and clean. The only request would be a little higher temperature for the shower. They offered snack/drinks for guests for free. Free shuttle to High Point market, too.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Freedom 768211. It was a pleasure receiving your comments and rating of your recent visit with us. Thank you for choosing our hotel, we hope you will come back soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

We have stayed in a number of Best Westerns over the years, but not for some time. Whilst this hotel was perfectly adequate for an overnight stay, it was in my opinion overpriced. The self service laundry had only one washer, and the drier was out of order which was annoying, the breakfast buffet was pretty average, and whilst our room was big enough and reasonably comfortable,it felt a little dated and in need of some brightening up.

Customer service is phenomenal!!! I have spoken to Kayla numerous times over the phone and I have even seen her interact with the customers while having breakfast and she is always so courteous and professional. Justin has been my check-in person each time I have stayed and he has been a pleasure as well....I also spoke with another gentleman on the phone while making reservations but unfortnately I didn't get his name but he was wonderful as well....he was helpful with a request I had for a 1st floor room and I felt as though he was eager to meet my needs with no hesitations. During one of our stays there was an incident where my elderly Mother spilled her breakfast tray before getting to the table. The lady who was taking care of the breakfast area was very attentive and helped right away and was extremely nice and put Mother at ease and told her no worries about the spilled tray... Each employee was always ready and willing to help. I have stayed in a lot of hotels and this staff is by far the BEST I have ever seen. I will definitely stay here each time I am.in the area. LOCATION was great and near the hospitals. Wake Forest Baptist Hospital was within a few minutes drive, many restaurants were very close.ROOM was very clean and the beds very comfortable...

I have stayed at this hotej several times and has never been disappointed, the staff is all ways professonal and the rooms are exceptional , I would highly recommend this hotel, and the location is excellent

This place was so clean and beautiful. Highly recommend this hotel. Never had one bit of trouble. Close to shopping and restaurants, overall it was great. I would most definitely stay here again on my next trip.

A Best Western gem with speedy checkin, redecorated rooms, and all features working well. Add convenient location and reasonable rates for such a quality hotel, it creates a nice experience for comfort while transacting business. Or leisure too, I am sure.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Sanibel2459, We are so glad that you found us to be a great place to stay. Our staff is committed to making sure our guest have a clean, comfortable room with some southern hospitality. Thank you for this review and rating of our facility. Your business is very important to us and is greatly appreciated Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

I have stayed here three times, while visiting my child at Wake Forest. This is going to be my go-to hotel for the duration. It is convenient to I-40 and fairly close to campus. It is not fancy, but it is comfortable and reasonably-priced. The desk staff hes been outstanding every time.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear HandDoc14, Your repeat business as you visit your child at Wake Forest. We realize you have a choice of hotel and we sincerely appreciate you choosing our hotel each time you come to Wake Forest. Your business is important to us and is always appreciated. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

The hotel was relatively clean, nicely decorated. Breakfast was basic but had a variety of good items and certainly served our needs. The area was kept stocked and clean by Phyllis who was very friendly and efficient. The bed was ok, not overly great. Bathroom is small but clean. Overall, I was pleased with our stay; affordable and reasonable.

This place is a dump.The airconditioner was noisy all night, preventing a sound sleep.The matress and pillows were a awful and cheep/The walls were paper thin and I was awaken at night by hall wall noice

This hotel is very clean and the beds are comfy. The staff goes out of their way to help in any way. Very convenient to the interstate and the Hanes Mall with a ton of dinner spots nearby. I highly recommend this hotel.

Hotel well suited in a very accessible part of the city. shopping mall directly behind motel. Several good places to eat near by. I have stayed in this motel several times. Generally leave with the satisfaction of being in a comfortable and safe place to stay.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Bobby g, Your repeat business is always appreciated and we thank you for posting this review and rating of your visit. We look forward to your next visit. Most sincrely, Best Western Plus Hanes Mall Winston Salem, NC

Our stay at the Hanes Mall BW was peaceful and relaxing. The people were pleasant and helpful. The breakfst was healthy and had a variety of choices every morning. I would definitely stay there again.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Joyce B, We are very proud that you enjoyed your visit with us at Best Western Plus in Winston Salem, Thank you so much for your comments and rating of your visit. Your business is always appreciated and we look forward to your next visit. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

This was a disappointing hotel choice. Our room was next to the elevator, clanging and banging. The carpet was tattered and shredded. The bathroom was so small I could touch both walls at once. The spray foam around the sink plumbing topped it off. While the employees were courteous, we will find other accommodations.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear joann m, We are very sorry that we did not meet you expectations and needs during your visit. Your comments are very important so we know of your experience. Thank you for choosing our hotel. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

The staff was pleasant and helpful. They greeted me by name as I came in from class each evening. I e-mailed them that I had to extend my stay after arriving and they had my paperwork already for me when I came in that afternoon. The internet was down during part of my stay, but the staff notified me as soon as it came up with my access codes. It's difficult to be the "middle man" when having to notify guests there is an issue. Justin, front desk concierge, was most gracious even though I'm sure not everyone accepted the news graciously. I understand that the staff had no control.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Paula F, Thank you for choosing our hotel and posting this review of your visit. We apologize for the internet situation and the inconvenience to you. To exceed your expectations is our goal, thank you for recognizing our hard working staff. Please make us your home when you visit Winston Salem, Most sincerely Best Western Plus Hanes Mall Winston Salem, NC

Excellent peaceful stay at best western. There were many people that you would see checking in but it was quiet as a mouse after that. Able to get work done and get some sleep. I enjoyed the fact that the mall is right next door and many good food places in walking distance if you wanted to walk.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Valued Guest, It is very rewarding to receive you comments about your recent visit with us. Thank you for posting this review and and rating of your visit. We appreciate your business and hope you will come back soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

Having stayed in a couple of Best Westerns on this road trip and been somewhat disappointed we weren't holding out much hope for this one. We arrived two hours early but thought we would just ask if our room was ready. The receptionist Kayla greeted us warmly and checked with maid service. She kindly explained that it wasn't ready yet but would be in twenty minutes if we would care to wait in the reception/business area and help ourselves to coffee. True to her word the room was ready as soon as we finished our coffees. The room was spacious and exceptionally clean. Short stroll to Hanes Mall with a great selection of shops and several restaurants. Pool area was small but plenty of sunbeds and towels and very clean. Breakfast at this hotel was excellent with a choice of both hot and cold fare which were regularly topped up by the staff. Great location short drive to Old Salem which is worth a visit. Would definitely recommend this hotel.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Linda176 Your comments gave us all a smile. Thank you so much for this review of your recent visit with us. It was a pleasure having you stay with us and your business is very much appreciated. We all look forward to your next visit. Most sincerely, Best Western Plus Hnes Mall Winston Salem, NC

u can find cleaner and better places. not a very safe feeling place. People milling around outside in parking lot, etc. Pass on by and try elsewhere. Try La Quinta on Frontis. La Quinta on Frontis is pet friendly and very clean.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Wes_Lipe We are sorry that we did not meet your expectations and that you felt unsafe .We have not had any reports of people outside our hotel causing any problems. We feel sure you saw guest that stay with us on a regular basis. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

This hotel offers great customer service. The night clerk that checked us in, I believe his name was Justin, was awesome. The hotel is in need of renovation. The carpets and bathrooms are dated and the carpet was stained in places. Also, they need a larger Breakfast area. There was a huge line the entire few hours for breakfast and not enough seats for people to set in.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Carrie S, Thank you for your comments about Justin, he is an asset to our hotel. We will certainly address the carpet problem and make the necessary corrections. We sincerely appreciate your business and hope you will visit us again soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

Very comfortable and enjoyable hotel. Having stayed at an unpleasant hotel the night before, this hotel was a breath of fresh air. Staff was friendly and accommodating. Would definitely recommend this hotel if in the area.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear 435abigailg, Thank you for choosing our hotel after you had a bad experience in differet hotel. It is very rewarding to receive you comments saying that you had a great stay. Our goal is to insure our guest enjoy their visit. Thank you again for choosing our hotel and posting this review of your visit. We look forward to your next visit. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

My family and I stayed here overnight. We arrived just as a bus tour had arrived. Only one staff member checking guest in. Within two minutes there were three staff members checking guest in. Great service all during our stay.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Lorrie H, Our staff work hard to insure we take care of our guest. Thank you for your comments on "Great Service" We always appreciate your business and we loo forward to seeing you again soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

We loved our stay here. The hotel was neat and clean, and breakfast was good. Be warned, there isn't a lot of space for parking and the walls are a little thin. But even with these hiccups, I ABSOLUTELY loved my stay and would come here again.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear gaom2018, Your comments sure made our day. Thank you so much for taking time to post this review and rating of your visit. We are very proud that you enjoyed your visit. We look forward to seeing you again soon. Thank you for your business. Most sincerely, Best Western Plus Hanes Mall Hotel. Winston Salem, NC>

Friends and I attended a convention in downtown Winston Salem but the host hotels were booked by the time we wanted to make a reservation and very expensive. The Best Western was easy to get to and was about 1/3 the price of the expensive hotels. The breakfast variety was good and plentiful. The hotel was very close to the Mall for our dinners.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear moseyjiminy, It was honor to receive your comments and rating of your recent visit with us. Our staff works hard to insure everyone has a comfortable visit. Thank you for choosing our hotel and we hope you will make us your home when you visit the Winston Salem area. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

Me and my husband checked in on business. The carpet was digusting, the shampoo bottles were used and put back in place, the hotel had a bad smell to it. The parking was horrible and had to park in the gravel. At check-in I was not given the same price as over the phone. The clerk that helped me at check-in was very helpful. When i went to take a shower the water was brown and I barely took a decent shower. I will not be returning to this hotel. I had to brush my teeth with Bottle water..smh

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear waltonnasheka21, It is disheartening to hear about your recent experience at our hotel. Our sincerest apologies for the inconvenience during your stay. Rest assured the comments you made will be addressed in order for us to improve our services, we hope you give us a chance to serve you again. Thank you for your business. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

Checked in late & my rates were not what I booked the room for. The night clerk could not help me & manager did nothing to resolve the next day. There were loud neighbors that partied until 3:00 am and management did nothing about them. I was supposed to stay for five nights, but left after two.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Thomas K, Thank you for your comments on your recent visit to our hotel. I am so sorry that we did not meet your expectations and you were disturbed by other guest. Your comments are very important to us as we strive to upgrade and make improvements. Again we apologize for any inconvenience to you. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

Room was clean, modern very comfortable. We had a king bed with a recliner and a bench. Bed very comfortable. Bathroom was nice, clean, lots of towels. The complementary breakfast was great! Sausage, eggs, biscuits, hash browns yogurt waffles pastries muffins toast juices coffee. Just excellent! Highly recommend this hotel.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear TipsterMom2004. Thank you for such a wonderful review. As always it is a rewarding to learn that our efforts have made our guests stay pleasurable, memorable, and comfortable. We pride ourselves on providing outstanding customer service from check in to check out. I will pass your comments on to our staff, and we look forward to seeing you and again in the future. Most Sincerely, Best Western Plus Hanes Mall Winston Salem, NC

Booked this property on-line and pre-paid. On arrival, I had some real questions based on the outside appearance (water damage with water still running down the wall). Lobby area was dark in the middle of the afternoon...almost a cave like feeling. Could have been a bad day on my part or theirs and to be fair, we did not stay so can't comment on the rest of the facilities. Front desk service was professional and polite. I could be wrong, but first impressions are truly critical when traveling.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Joe W, We are sorry that you decided to not stay with us. Your comments are very important so that we know of your perception of our curb appeal and our lobby. Please come back, I think you will be pleased with our services. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

Chantel is the best Desk person I've met in a long time. She welcomes you with a big smile and always ask if you need anything. Also has a great laugh. Pretty much the reason I give this Hotel a 5 star rating.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Deaar samdg109, Thank you for recognizing Chantel and her hard work to make you feel welcome. We appreciate your business and hope you will visit again when you travel to Winston Salem, Most sincerely, Best Western Hanes Mall Winston Salem, NC

I was looking for a reasonable hotel for the couple nights I was going to be in the area and I found it here. Not only was the price right, but so was everything else. The room is not large, but it was good for my daughter and I. The room was clean which is very important. The breakfast was hot and well stocked even at the late hour of the morning when we went Saturday. It was on Sunday as well, but my daughter and I unfortunately didn't like what they had. Convenient to lots of restaurants and stores as it is right next to a mall. Would definitely stay here again when in the area.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Regina S, Thank you for your review, rating and recommendation of our hotel. It is rewarding to learn that we have exceeded our guest expectations. We truly appreciate your business, please make us your home away from home when you come to the area Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

Stayed with the family in June and this place was fantastic! Smoke free facility was clean and well kept. We will definitely stay again. Breakfast was outstanding as well! The only thing I didn't get to try was the fitness center. Maybe next time.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear JLinko, We are very excited to hear that you enjoyed the convenience and accommodations of your most recent visit with us. Your satisfaction is our top priority and your feedback is more than welcome as an encouraging reinforcement to the policies that we've implemented to improve upon each guests experience. Thank you for sharing and we hope to see you again soon! Most sincerely, Best Western Hanes Mall Winston Salem, NC

great motel, room ..... we will stay there again when we are in the area, It was quiet, extremely clean, and the breakfast was very good. (Plenty of selections, everything hot and lots to choose from. We will be coming back through winston salem this coming this week and will be stopping in..

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear nnn299, We appreciate your feedback about your recent experience in our hotel. Your satisfaction and enjoyment are very important to us. We appreciate that you have taken the time to let us know how you perceived our accommodations. Thank you for choosing our hotel. We look forward to seeing you again soon Most sincerely Best Western Hanes Mall Winston Salem, NC

The room was clean and relatively quiet, the bed was comfortable, it was in a decent part of town, and the price was right (free night with Best Western Rewards). All in all, a worthwhile place for a night's stay.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Steve H, On behalf of our entire staff, we thank you for choosing our hotel and hope you will let us serve you again Our guest comments are very important as we work to offer clean and comfortable accommodations. Please come visit again soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

What struck me most was how pristine this hotel looked. The place was busy; the front desk staff was efficient. The room had a bit of a smell (like hair perm) when we first walked in that must have been from the type of cleaners used, but it wasn't bad. The room was also extremely efficient. The beds were comfortable. The toilet must have been one of those water saver types because it had a funny flush. The mini fridge and microwave were really nice. The A/C worked well. Our children enjoyed the pool. Just an FYI: the pool closes at nine (made for disappointed children one night). The location was really nice. Close to shopping, eating, and even the hospital. Seemed fairly quiet and private as well. The continental breakfast was very good. Lots of choices, everything fresh. The breakfast staff was helpful and friendly. The price was really good. We will definitely stay here again.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Mamaberholly, We appreciate your feedback about your recent experience in our hotel. Your satisfaction and enjoyment are very important to us. We appreciate that you have taken the time to let us know how you perceived our accommodations. Thank you for choosing our hotel. We hope see you again soon. Most sincerely, Best Western Plus Hanes Mall Hotel. Winston Salem, NC

This is a great hotel...The free breakfast is delicious and good variety of food and pastries..Clean and comfortable , Reasonably priced...Staff is so courteous and friendly ..Didn't go the pool but its there and they have a laundry room for guest

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear travelqueenny54, Thank you for your comments about your recent visit. We are so proud that we exceeded your expectations. Again, thank you for staying with us. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

Room was nice and clean. Had a jet tub which was another plus. We stayed the weekend and Saturday night around 2am there was an argument in the hallway. The breakfast was good except there was a shortage of food. They let the housekeepers daughter fill plates full of food and take them out of breakfast area. She took plates full of eggs, sausages, hash browns, yogurt and etc. so there was a shortage for the guest. The kitchen also started taking the breakfast up before 10am and people were still eating. That was rather rude. The weekend front desk clerk ( Phyllis ) was not very friendly. She had an attitude Saturday and Sunday when asked a question like we were bothering her and I believe that is part of her job.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Pamela627, We are very sorry that you were disturbed by other guest on Saturday night. We also apologize for the problem with breakfast. Rest assured we have addressed this issue so other guest will have a better experience. Thank you for choosing our hotel, your business is very important to us and we hope you will give us another chance to prove we are a great place to stay in Winston Salem. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

I stay at Best Western Plus Hanes Mall Hotel and it was a wonderful stay. The staff were very nice, and attentive. The hotel is walking distance to the mall, great location and the room was nice and clean, plus a hot breakfast.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear lunise2018, It is very rewarding to read your comments about your recent stay at our Best Western Plus at Hanes Mall. We are so proud that we met your expectations with a convenient location and you enjoyed your visit. Thank you for choosing our hotel. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

Hotel was very clean. Modern décor. Good selection for breakfast. Friendly Staff. The mattress was a little firmer than I usually enjoy so it made for a little difficulty falling asleep. However, that was just my experience others will appreciate the new and clean mattresses as I did instead of them being older, very used, and worn out. Overall this was a great stay and I would stay again.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear cfree2018, Thank you for taking time to post this review of your visit with us. We are delighted that you found us to be a great hotel and that you enjoyed your visit. We hope you will come back soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC>

The front desk clerk that was there on all 3 evening we stayed named Justin was amazing. He really is a great person to interact with. We were there because we have family in the hospital and he made us laugh every time we saw him, in one of our worst moments he was like a light in the dark.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear jdfernandex1027, Thank you for recognizing Justin and his efforts to make you feel at home. Your business is very important to us as well as your review. Thank you. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

I really enjoyed the Best Western Plus. The rooms were a great value for a hotel stay. My children loved the breakfast every morning. The staff were all very kind and the rates for the meeting space was excellent!

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear GRITS-27516, It was a pleasure reading your comments. Thank you for taking time to let us know of your experience with us. We appreciate your business and hope you will visit again soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

This is the second time we stayed here. We love the man that signed us in . He is very helpful and efficient. We love that he is so well dressed in a suit. You don't see that very often. The rooms are very clean , the staff is great and the breakfast is delicious. We will be back next year when we visit family.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Judy R, Thank you for your repeat business. Thank you also for your review of your visit and recognizing the employee being well dressed and efficient. Your business is important to us and is always welcomed. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

Excellent hotel. Check in was a breeze, I believe Justin was the man working at he counter. He was extremely polite and welcoming. This hotel is clean, new, and modern. They also offered free breakfast which included waffles, bagels, eggs, biscuits, gravy, yogurt, cereals, etc. The dining area was also very clean. The price for this hotel was excellent. I would definitely recommend staying here. It is right beside the mall.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear klaox3 Your review saying that your visit was "absolutely fantastic" sure brightened our day. We all strive to make our guest feel welcome and have a comfortable visit. Thank you for your comments and thank you for choosing our hotel. We look forward to seeing you again soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

The room was nice and clean. The beds were comfortable. Staff members were friendly and helpful. The breakfast was very good. I enjoyed the hot food; especially the waffles. The juice was much better than some hotels. I liked being near a shopping mall and great restaurants. I would definitely stay there again.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear KathyAlley, Thank you for these comments. We are very proud that you were pleased with our services and hospitality. We appreciate your business and hope to see you again soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

I was very pleased with the room/price; and, extremely pleased with the staff! The staff was very helpful to me and my requests for directions to my final destination as well as a medical need for the closest pharmacy. However, because I awaken later than I expected, I was suprised that the food offerings had been removed before I arrived 10-15 minutes before closeout. I left somewhat hungry for a long day! My fault! LOL!!

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear wandram2015. We are so pleased to hear that you had a great stay at a great price. We apologize that breakfast was already removed when you came down to eat. Thank you so much for choosing our hotel and especially for posting comments about your visit. Most sincerely, Best Western Hanes Mall Winston Salem, NC

The check in was speedy, the rooms was clean and comfortable, wonderful hot breakfast. The staff were all very polite and professional. Lots of parking and strong internet service. Solid choice for the next visit!

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear ikborror, We are so glad that you loved the waffles and our services exceeded your expectations. Your business is important to us and we look forward to your next visit. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

Stayed here one night when in town for a training. Hotel has recently been updated nicely but room was a bit musty when I came in and some wear and tear visible in room (shower curtain rod ripped off wall and barely hanging on, damage to floor tiles, fridge dented and very loud at night, etc.) Checkin was simple. Front desk clerk was proficient in his job. The road I came in on was extremely busy in the late afternoon and was worried about getting back out-but fortunately, there is a back entrance to the hotel which exits right beside the mall where there are many restaurants. Very convenient. Next time in the area, I would stay here again.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Jeeffs1126, It was a pleasure having you stay with us during training. Thank you for taking time to post this review of you visit. We appreciate your business and look forward to having you stay again soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

This hotel is very clean and modern, with a friendly staff. I think it is a fabulous deal for what you pay. The hotel is situated adjacent to Hanes Mall. If you are in town for business, the BWP is a great choice. The rooms are very clean and the beds are comfortable, although the smallish bed pillows puzzle me. It has free lot parking, which I prefer to trying to maneuver a garage. The free breakfast was good, with plenty of options.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear neverseenitbefore, Your comments about your recent visit were a welcome sight. We are so proud that you were pleased with our accommodations and location. Thank you for choosing our hotel and we hope you will come back soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

Rooms are recently remodeled and the rooms are clean and comfortable. Flat Screens in each room along with desks for working. Gym is small but sufficient and never busy. Breakfast is a lot of food. The staff is always helpful and the area is close to the mall and great restaurants.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear mwallen17, Thank you for your comments about your recent stay at our hotel. We are so pleased that we met your expectations and that you found us to be clean and convenient. Thank you also for choosing our hotel and we hope you will make us a regular stop when you travel to the Winston Salem area. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

The overall stay was great. Clean rooms and lobby. Full customer service and breakfast. I had came with my girlfriend and she was satisfied which in turn made my day. I never go wrong with Best Western.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear tqsmoove1, Thank you for your comments about your recent visit with us. We are very proud that you were pleased with our accommodations and that you enjoyed your visit. Please make us your home when you travel to the Winston Salem area. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

Clean, polite attendants, it's friendly....i loved it. The beds were soft the breakfast was yummy the lobby wad beautiful the business center was awesome. Everuthing was right near the mall....i loved it

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear shanitwallace, It was such a pleasure to receive your comments. We are delighted that you loved your stay with us. Thank you for recognizing our staff as friendly and polite. Thank you for choosing our hotel and for taking time to post this review. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

We stayed here while passing through for vacation. You get what you pay for. For $70 it was a good hotel to stay at but the breakfast was cold and the rooms were small for a family. Again, good hotel to stay in in a pintch or for one night.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear michtraveler3, It was a pleasure having you stay with us while on vacation. Thank you for your comments so we can make sure the breakfast is not cold. We appreciate your business and hope you will visit again when you travel to our area. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

I remember when this hotel was another brand, was a halfway house of sorts and now is Best Western It is not a bad hotel, we received a handicap room, which we did not ask for, the shower was not convenient for a non handicapped person and the room layout was very poor. Never had breakfast as they were hosting two bus loads of high school kids. Therefore Wifi was over burdened, we were not told about the handicap room and sadly the lady at the front desk was not very friendly.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear ken h, Thank you for your comments, we are sorry that you were assigned a handicap accessible room that you did not need. Your business is very important to us and is always appreciated. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

I'm not sure about all the 5 star reviews. This place is OK at best. Yes, you can see it's been recently renovated, but don't let that fool you. Our room was painted, but over cracks and patches. The cracks in our room we're already beginning to show through the new paint. The room just felt, old. The floor had some nasty stains on it. The shower had some brown stain spots the my kid thought was diarrhea. They were permanent, so nothing we could do. The towels we're sandpaper. The pillows are half sized. The positive we're great staff. Front desk guy was friendly. The breakfast was typical, but fresh and good. The worst was the cigarette smoke. When we first entered, right above the main door on the second floor, a woman had the window open and was hanging out smoking. She was shut down fast. However, our floor smelled like cigarette smoke and cleaning supplies. Anyhow, like I said, it was adequate at best.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear C C Thank you for your comments so we know of the problems you experienced. Rest assured we are address these issues and making the necessary improvements. Just so you know the smaller pillows are band standard, pillows are smaller but you receive more pillows. We appreciate your business and hope you will come back soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

My husband and I both are in “Shock” at how nice a hotel this is. Especially for the Price! From the very start of pulling up, the hotel looked exclusive. We thought surely there must be something majorly wrong inside, but see the pictures, how nice! The breakfast looked good. We didn't eat here, due to a local breakfast place we love! WE WILL DEFINITELY USE THIS HOTEL EVERY TIME WE VISIT WINSTON-SALEM! Highly recommend!

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Travelingiswhere, Your comments just made our day much better. We are so glad that we exceeded your expectations and you enjoyed your visit with us. We appreciate your business and look forward to your next visit. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

Found on hotelcoupons.com. Excellent room, everything appeared to be new or recently updated. Some parking was in a gravel covered lot but we survived. Very nice breakfast. My husband got bacon but I was late and only sausage left. I'd rate as a very nice place with no problems.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear nagdtg, Your comments are very important to us as we strive to insure all our guest have a comfortable stay. Thank you for choosing our hotel and posting your comments. Please come back soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

Husband, twin 4yr olds and I enjoyed ourselves here! Beds are so comfortable, breakfast is nice, water pressure in rooms is great, litterally across the street from hospital and the little noise if any will not effect your sleep. Left some brand new shoes behind and when we realized called up and house keeping had already turned it in up front so thankful for being able to trust the house keepers.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear pearsonfamily2017, Thank you for choosing our hotel and posting comments about your visit. Your business is always appreciated and we hope to see you again soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

Overall I liked this hotel. The staff was friendly, my room was clean, the free breakfast is okay and the location is convenient to I-40 and several chain restaurants. However, I was disappointed with the room layout. The toilet and shower are across the entrance hallway from the vanity, and the vanity has limited space. Also, the closet is just inside the front door on the side where the door swings open. Awkward to use. (I attached a photo.) My next issue, and it is one that can be easily solved, is that there is a nice chair in the far (dark) corner of the room. It would be nice to sit and read in this chair but there is no reading lamp nearby. There is an outlet by the chair so this is not the problem. Come on; spend a few bucks for a reading light. (Another photo attached for this.)

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Ward416, Thank you for your comments about our facility. We are pleased that overall you liked our hotel. We will look at the situation with the lamp and see if improvements can be made. We appreciate your business and hope you will come back soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

This was my first stay at this hotel and I was pretty disappointed overall. I got a great value as the staff members were nice, but there was constantly noise. I had to abandon my upgraded room because the people next to me were too loud and got into a confrontation with me and I just didn't want to deal with it. And the hotel was also understaffed every time I went down stairs. How do you only have one desk clerk on a Friday night or a Saturday morning? That is completely unacceptable. This was a busy hotel that really could've used two agents at the front desk during these times. But I will say that Justin, Phyllis, and Kayla were nice to me every time I dealt with them and handled things quite well considering how busy it got and considering all three of them were alone at the busiest moments. I would give this a hotel another chance, but they need to control the noise and have extra help on duty.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Joe S, We are very sorry that you were disturbed by other guest staying at the hotel. Your commet are very important so that we know of your experience and can address the issues. Thank you for recognizing our hard working staff. Your business is very important to us and we hope you will give us another chance to prove we are a great place to stay in Winston Salem, Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

The friendliness and courteous of both the evening and morning front desk staff was great. They were friendly and willingly helpful. After a 13 hour drive your hotel was a much needed place to relax in comfort. The morning continental breakfast was tasty and more than expected. It was a great ending to a long dauy of travel and a great way to start our second day of travel.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear hsank77, It was a pleasure having you start your vacation at our hotel. We are proud that you enjoyed your visit and especially our southern hospitality. We appreciate your business and hope you will visit again when you travel in the Winston Salem area. Most sincerely, Best Western Plus Hanes Mall Hotel. Winston Salem, NC

The staff is very nice and helpful. The breakfast was different each day which was nice. Room was clean. It's very convenient to any place you need to go to in Winston Salem. We will definitely stay there again.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear allanbouchardjr, Thank you so much for your week long visit with us. It was a pleasure having you stay and we all look forward to your next visit. Your business is important to us and is always appreciated. Most sincerely, Best Western Hanes Mall Winston Salem, NC

Service was excellent. I always stay there whenever I'm in town. Staff members are very personable and friendly. Awesome breakfast!!! I will be back in a few weeks.I usually come there twice a month and that is my place to stay.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear 62571am, Thank you for making us your home when you travel to the Winston Salem area. Your business is important to us and we look forward to your next visit. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

Our stay in Winston Salem was due to our son being hospitalized for stage 4 cancer surgery.Justin checked us in and he went above and beyond to make our stay pleasant. All of the staff was nice and friendly.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear fredrickw2018, It is our hope that your son's surgery was success and he is on the road to recovery. Thank you for staying with us. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

We stayed as we were traveling through and found the front desk person most pleasant and very helpful. Good location for traveling through. Comfortable room and good beds for good sleep. Breakfast basic at this type of place, met need to eat and go.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear David E, Thank you for choosing our hotel. Your comments are very important since we use our guest opinion to make changes and improvements. Again, we appreciate your business, please visit again soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

Excellent customer service, clean room, breakfast offered a lot of different options. Quiet night especially considering location to a hospital - never heard any sirens. Would definitely recommend whether for one night or extended stay.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear lesliel954, Thank you for your comments. We are very pleased that we exceeded your expectations with comfort and services. Please come back soon. Most sincerely, Best Western Pls Hanes Mall Winston Salem, NC

This location is very convenient locally close to 40 the mall Hanes Mall is nearby lots of shops and shopping amenities nearby even if you have the need of an emergency room visit the hospital right across the street so it'll be a great location to stay at

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Monique R, It was a pleasure having you stay with us. We are so proud that you enjoyed your visit and the nearby attractions. Please come back soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

I booked my room to be able to be across the street from the hospital where my husband was. I booked a non-refundable room three times for three nights each. As it turned out I was needed to care for my husband 24 hours a day for most of the days and did not check in until several days later and was only able to stay in the room for one night. When the owner/manager found out what was going on he immediately adjusted for the nights I was not there. This was so touching to me when I found out that I started to cry as it was Christmas eve and I could not have received a better gift.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear maggie8562017, Hopefully your husbands's heath has improved and that you both have a Happy New Year. It was a pleasure having you stay with us. Most sincerely Best Western Plus Hanes Mall Hotel Winston Salem, NC

Excellent stay due to efficient, helpful, and friendly staff; well equipped, accessible room; good, hot breakfast...but orange juice looed and tasted lie it came from a rusty can. Fortunately, cranberry juice was an option we turned to. BEST VALUE OF OUR TRIP, SO FAR.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Warren P, Thank you for such a wonderful review. As always it is a rewarding to learn that our efforts have made our guests stay comfortable. I will pass your comments on to our staff, and we look forward to seeing you and aogain in the future. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

Justin is a great asset to BW/WS. When you walk in the door he greets you with a sincere smile and even remembers our name. He is professional and treats us like VIP's. He is the main reason we go there, since their are other choices in the area. Stephanie is also in the same category as Justin both exceptional. ONE concern which has nothing to do with the above staff. Why does BW let people in the breakfast area without shoes and dressed in their sleeping apparel? NO Shoes... NO FOOD !! I understand comfort but show some respect for others, put something on your feet, we are not at the beach.. The handicapped rooms do NOT have ADA toilets.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear PJG, Thank you for recognizing Justin and Stephanie and their hard work to make everyone feel at home. We will certainly address the issue with the breakfast and ADA, thank you for letting us know. We appreciate you business and hope you will visit again soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

I have been staying at the Best Western Hanes Mall several time in this past year. I'm very pleased and feel very safe there. As I am a senior with my granddaughters staying with me for our family visit. Over all I have stayed at 2 other motels in the area and Best Western is my pick and I will be staying there every time.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear tessangove, It is always a pleasure to have you stay with us. We want you to feel safe and we are always willing to assist in any way. Your business is important to us and we look forward to seeing you again soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

Enjoyed our stay. Clean and friendly place. Close to restaurants and easy access to other areas in the vicinity. We stayed three nights and did lots of day trips and were always welcomed back by the staff.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear 921dougf276, It was a pleasure having you stay with us for three nights. We are so glad yu found us to be convenient to your day trips. We do hope you will visit us again soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

This is close to shopping, dinner, and hospital. The place is Clean and has friendly service There is a Nice breakfast waffles, bagels, eggs, sausage, sausage gravy, apples, bananas, grits. Pretty spread of food.

My daughters and I stayed after the State High School Football Championship game. We were cold and tired when we checked in. The staff was friendly and when we got to our room, it was nice and cozy. The breakfast had a large variety and was hot.

Very friendly, courteous, and helpful staff. Room was clean and modern. Large parking area in front for oversize vehicles/those with trailers. Enjoyed and would stay again. Walking/short driving distance to restaurants.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear robertsA8321FQ, It was very rewarding to read your comments, we are so proud that you found us to be a nice place to stay in Winston Salem. Thank you so much for choosing our hotel and posting these comments about your visit. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

This is a great hotel which I can highly recommend. The staff are attentive and friendly. I have stayed in this hotel previously and will do so again. The rooms are comfortable and the decor is modern and pleasant. The lobby area is inviting and a good place to spend time.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear simonkX9694Q1, Your recommendation of our hotel to other travelers is appreciated. Thank you for your repeat business, we always look forward to your next visit. Thank you again for choosing Best Western Plus Hanes Mall. Most sincerely, Best Western Plus Hanes Mall Winston Salem,NC

We were passing through as a group of golfers heading south. The hotel was clean, comfortable and modern. The rooms were spacious and the neighborhood offered many dining options. The staff were all polite, courteous and professional. I would definitely stay here again.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear mfa52, Thank you and your group of golfers for choosing our hotel as you traveled south. It was a pleasure having you all stay with us. We hope the remainder of your trip was good golfing. We do hope you will visit us again. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

Great Staff, from Sign In, Housekeeping and Food service. We enjoyed out stay. Rooms, very clean and re cleaned great for the next nights stay. Rooms were very comfortable. Convenient location to everything and Hotel was very quite.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear donaldbJ5275GK, Thank you for choosing our Best Western in Winston Salem and thank you for recognizing our staff and their hard work to insure our guest are comfortable. Please make us your home when you visit our area. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

This is a very nice hotel. Very modern, it is in a great location, near restaurants and a mall. Rooms were clean and comfortable. It has a great staff. They were very helpful and friendly. Good Breakfast, as well.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear M4776VBsamd, It was a pleasure to read your comments, we are so proud that we met your expectations and you enjoyed your visit with us. Thank you so much for choosing our hotel. Please come back soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

Handicap room needs lower eye view, lower hanger bar and shower seat. Breakfast was good. Hard boiled eggs would be good. Checking in and out was relatively easy. The guest service agents were accomodating and the delivery restaurant was excellent. The only problem we encountered was that the water for the shower was not hot. We noticed that they had plugs for the cell pnones in the lobby and a business center. There is a fitness center we didn't use. It is next to a mall and easy access to the highways.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear pehubby, Thank you for choosing our hotel and for posting this review of our stay. The hot water temperature is set to protect our guest from any injury due to water being too hot. We appreciate your business and hope to see you again soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

Newer hotel that is very busy. It was somewhat of a challenge getting a reservation here because there was only one desk clerk on when I called in the early evening and he was busy checking in guests. But I finally did catch him at a slow time. I asked for a quiet room away from the elevators and freeway. My first room was actually facing the freeway and just one down from the elevator so I asked to be moved. After that all was well. We wanted to go to a restaurant we could walk to and the clerk walked outside with us so he could point us in the right direction. Very nice! There is a small workout room that has five pieces of equipment, but they are good quality PreCor and enough that you can burn off some calories. The room was well lighted, had free wi-fi and was comfortable. This is not a quiet hotel, but if you turn the fan on the AC to high, it masks a lot of the road noise. The only downside was that they must use some sort of cleaner with a strong odor as there was a lingering smell in the room.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Sandy N, Thank you for choosing our Best Western Plus Hanes Mall and posting these comments about your visit. We hope you will continue to make us your home when you visit the Winston Salem area. Again, thank you for staying with us. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

Made my reservation from two hours away and Justin was helpful. On arrival (late evening!) the expected king room was unavailable, but he gave me a double in its place. Not a problem for me, but guests might check if it is a regular practice. Room was good and clean, but the property shows its use (a little college-dorm feeling). The rate offered to me when I booked directly seemed fair, however, so no complaints! The breakfast was ample and varied as continental plus. The lot was overflowing when I arrived, so clearly a busy place. Slept well. Gassed up at nearby Costco and was on my way, fully satisfied!

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear GR8AZBB, It was a pleasure to have you stay with us. Thank you for your kind remarks about our hotel and especially Jason. Jason does a great job and he is an asset to our hotel. We appreciate your business and hope to see you again soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

This was our second stay at this property. This first stay was great, the second stay not so much. The hotel was filled with youth soccer teams, but virtually no supervision. Use of foul language by these kids would make a sailor blush, excessive noise throughout the stay, including being woken up by little soccer misfits early each morning. No effort by hotel staff to stop the nonsense or noise, just a shrug of the shoulders and a "sorry". We travel to this area several times a year, loved the price, location and hotel before, but we were ripped off on this stay. Will have to explore other options next time.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear MiamiSquash, To say we are sorry doesn't seem enough, however, we are very sorry that you were disturbed by other guest. We have addressed this issue with the soccer team and future stays will be well supervised. Again, we apologize for the inconvenience you experienced. Your business is important to us and we hope you will give us another chance to prove we are a good place to stay in Winston Salem. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

Nice stay, clean rooms. Need to upgrade and get some USB outlets . All motels have these built - in or in the lamps by now. It's almost 2018!!! The little check-in guy was very unfriendly. Slammed a drawer shut and snatched some papers because HE made a mistake. Then wouldn't speak anymore. Bad first impression but employees come and go so not gonna take it out on the motel. The Latino housekeeping staff was nice and even helped with directions . Maybe teach a few of them how to do check-ins.....

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Family O We apologize for the employee that was unfriendly, we will certainly do some additional training with this staff member. This should not have happened and we, again apologize to you. Your business is important to us and we hope you will visit again soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

Good and clean. Not to far from Benton convention center. Down side lots of traffic all night and you can hear some of it. I would stay there again if I have to return. Good service from the front desk.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear jennyette2011, We are so proud that your found us to be a great place to stay with good and clean accommodations. Thank you so much for choosing our hotel, please come back soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

This hotel was average, it was clean enough, close enough to downtown, and the staff was pleasant. Nothing stands out as being great or sub par about the hotel. My room was comfortable, and everything worked even if things were on the shabby side. The hotel could use some updating and good internal and external cleaning but it wasn't bad.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear xdramafreex, Thank you for choosing our hotel and posting these comments about your visit. We do hope you will consider staying with us again. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

Do not stay here. hotel built in the 1980's that they gave a face lift too. Terrible Odor throughout the building. Staffed reeked of Marijuana smoke. There are better places to stay nearby. I would not stay here again.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear dustinh162, We are very sorry that we did not meet your expectations. Rest assured our staff does not smoke marijuana, however we cannot explain the strange odor you mentioned. Thank you for staying with us. Most sincerely, Best Western Plus Hanes Mall Hotel Winston Salem,NC.

Absolutely terrific hotel and an outstanding staff. The lobby was clean and very nice. Our room was neat, clean and spotless. Breakfast was very nice and tasty. The staff were extremely friendly and very professional.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Paul G, We are so happy that you found us to be a great place to stay in Winston Salem, Thank you for this review and for choosing our hotel. Please come back soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC.

Needs some major cleaning and still needs some updating and fixing of tile floors in lobby and elevators. It is evident that they have done some renovating, but the outside of the hotel could use some cleaning and curb appeal and the inside still needs some attention to detail and deep cleaning.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear mom77777, We are sorry that you felt that our property was not clean. Rest assured we are addressing these areas and making the necessary upgrades. Thank you for staying with us and we hope you will give us another chance to prove we are a great place to stay in Winston Salem, Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

Great stay! Clean hotel with super customer service. Would have liked to seen more breakfast selections. And overall experience it was great. I would gladly recommend this hotel to other people. appreciate the hospital rates that were offered. How compassionate!

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear samuelj169, We feel lucky to be located very near the hospital and the mall and it is our pleasure to offer special rates related to the hospital. Thank you for staying with us and we hope to see you again soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, SC

Property was very clean, beds quite comfy. Room clean and well maintained. Front desk staff were very helpful, friendly and made the stay enjoyable. Would definitely recommend the facility to others. Close to restaurants

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear btcakelady2016, It was a pleasure to have you stay with us. Thank you for choosing our hotel and posting this review of your visit. Thank you also for recommending our hotel to other travelers. Please come back soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC>

I recently stayed here with 10 family members for a wedding that was taking place nearby. Overall the employees were every friendly, the breakfast good (I liked the biscuits and gravy) and it was central to everything we were doing. I ended up in a handicap-accessible room due to a mix up, so showering was very difficult since the pipe came out of the all mid-chest (my wife and I are both taller than average). Since there was no lip on the shower floor water was always going everywhere. I would stay here again, but would avoid the handicap room unless you needed it.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Nikehutch, Thank you for choosing our hotel for all 10 of your family members for a wedding. We are sorry that you were assigned a handicap room that had a shower for a roll-in chair. Please come back soon and we will surely give you a tall person's room. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

This Best Western has recently been renovated and is nicely accommodated. The bed was comfortable and the amenities met our needs. The staff was polite and helpful upon check-in and check-out. Great place to stay.

This is a very nice, clean, and updated Best Western Plus. It has a modern décor, with very nice (almost elegant) hallways. The room was very clean, well equipped, nice shower, nice bed, etc. Breakfast was good. There are many restaurants near the motel. Would stay here again. Enjoy.

Had a overnight stay in Winston Salem in October. 2017. It was pleasant. Good breakfast in AM. Room was clean and there were no problems. Can't ask for more. Easy to find. Free Parking, Nice front desk, too.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear peb24, It was a pleasure having you stay with us recently. Your business is very important to us and we always appreciate you choosing our hotel. Please come back soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC.

Clean and smart with very modern decor - all usual amenities in room. Quite a small breakfast area off the main reception with a cooked breakfast option available. For our evening meal we thought the local restaurants (behind shopping mall) would be in walking distance but in reality although they are only 'over the road', due to the highway access needs to by car.

Great time I really enjoyed your hotel and I stay here a lot I have told all my friends and family members you guys have made my step perfect my job has booked some rooms in another city with one of your hotels

This motel is very clean and friendly staff. Plus the do hospital rates. Had nice clean rooms and beds looked very clean, bathroom was clean. Overall it was clean. I am a germaboic and I usually take my cleaners with me. I did not have to use them. I even felt safe walking on the carpet.

The location, amenities and service was 100 percent. My entire family was pleased with this location. The helpfulness of the staff was great. People should stay here, they will not be disappointed. The breakfast was great and area was so clean. We definitely will stay here again.

This was our 2nd time staying at this facility over the past few months. Will stay again for upcoming trips. The curtain shower holder was broken, but they fixed it when we informed the staff about it. Breakfast bacon is blah, but the sausage was good.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear deorahcH5492DC Thank you for your repeat business over the past few months. We always enjoy our repeat guest as they become like part of our hotel family. We look forward to your next visit. Most sincerely, Best Western Hanes Mall Hotel Winston Salem, NC

The staff was great. The breakfast was wonderful. Would stay again. A little pricey though. It's a little hard to get to, but the U-turn sign helps. Check in went smooth, check out also. The rooms were modern. The beds were pretty comfortable.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear christinepR1914YD, Thank you for choosing our hotel and posting this review of your visit. It was a pleasure having you stay with us and we hope you will make us your home when you travel to the Winston Salem area. Most sincerely, Best Western Plus Hanes Mall Hotel Winston Salem, NC

Had a peaceful 2 night stay at half the cost of a Downtown hotel. Close to interstate and shopping. Good food nearby and quiet. Parking lot being redone but that was the only hitch. Staff was helpful and room was better than expected

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear CBG327. It was a pleasure having you stay with us recently. We are so glad that you found us to be convenient and a good value. Your business is very important to us and is greatly appreciated. Most sincerely, Best Western Hanes Mall Hotel Winston Salem, NC

This hotel offers some great ammenities and its right next door to a huge shopping mall with tons of nice places to dine. Rooms are very clean and fresh, staff was great. We would definetly stay here again!

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear J1316ABtimothyb, It was a pleasure having you stay with us recently. Thank you so much for choosing our Best Western Plus Hanes Mall and for posting this review of your visit. Please make us your home when you travel to the Winston Salem area. Most sincerely, Best Western Hanes Mall Hotel Winston Salem, NC

Wow! This hotel is awesome! Staff are friendly and the rooms, yes the rooms are clean!! Like really clean! Housekeeping staff super nice and on point! After a horrible experience more like a night mare from another hotel down the road, this hotel is wonderful. Will definitely stay here now on!!

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear RabDale, It is an honor to become your "favorite hotel" in Winston Salem. Your business is very important to us and is always appreciated. We look forward to seeing you again soon. Most sincerely Best Western Plus Hanes Mall Winston Salem, NC

This hotel was clean, good access off the interstate. great location to shopping and eatin It was harder to get back on the interstate. And compared to other same level hotels the breakfast looked the same but quality was a little lower. But did not go away hungry. Parking was a little sparse being that 2 hotels shared the same lot.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Scott, It is very rewarding to read your comments about your recent visit with us. Thank you for choosing our hotel and for posting this review. Your business is very important to us and is always appreciated. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

We arrived early to check in and was given a coupon for Texas Roadhouse and asked to come back in one hour. We wanted adjoining rooms but when I made the reservation two weeks ago I was told they could not guarantee. The rooms were next to each other but was told no adjoining rooms were available at check in. The rooms were very clean and smelled fresh and clean. Our rooms were stocked with plenty of towels and soap. The beds were very comfortable. We will stay here again if we come back to the area. The mall is right around the corner. The breakfast was super! Fresh waffles, sausage gravy, biscuit, eggs, sausage patties that were all fresh and hot! There was four cold cereals to choose from as well as juice and milk along with coffee to drink. There was bagels, muffins, and bread also available.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear khumphries1, Thank you so much for these kind remarks about your visit with us and our services. We are so glad that we met your expectations and hope you will come back soon. Your business is important to us and is always appreciated. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

Have been there several times, because of its convenient location, excellent rooms and services and very good breakfast. Have never been disappointed. Have had rooms on different sides of the hotel and on different floors. All were equally good . Only noisy once, when a busload of teenagers was there.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear mbrmrs, It is always an honor to have you stay with us when you travel to the Winston Salem area. Your comments, as a returning guest, are very important since it shows we are consistant with our services. We want you to know that your business is very important to us and is always appreciated. We all look forward to your next visit. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

Stayed here for one night for a concert. Hotel is not as new as it appears in photos. Check-in was quick even though they were extremely busy. Hotel staff were friendly during our entire stay. Different arrangement for bathroom. Sink outside in room. Bathroom area only held a toilet and shower and was very small. Room was clean and quiet. We did not use any facilities or eat breakfast. Parking was not right at the hotel, but back behide it, so it was a little walk up a hill. Accommodations were good for the price we paid.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Melissa C, Thank you for choosing our hotel and posting comments about your visit. We do hope you will visit again when you travel to the Winston Salem area. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

I enjoyed my stay at Best Western Hanes Mall The staff, room, pool was all excellent. The breakfast was awesome with 2 picky little girls. They found great choices to eat. The motel was close to the mall and easy to get into downtown. My stay was great and I have a return stay planned with reservations.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear tessangove, Thanks for your comments. We are pleased we could provide you a nice experience. Our goal is to provide a great experience and great service to everyone, and I hope we are meeting this goal. If your travels bring you to this area again, please visit us again. Most sincerely Best Western Plus Hanes Mall Winston Salem, NC

My husband and I stayed here a few years ago to break up the long drive from Ohio to the Beach. We like that it is located just off the highway and that is reasonably priced. Because of our past experience, we stayed here again this year. Now we have twins, so having a safe and clean place to sleep is even more important to us, as well as saving money. Our room was spotless. We also enjoyed a very comfy bed and the room was nicely up to date. The free breakfast was good, which is a bonus to the one night stay rate. The bathroom is itty bitty, but for a one night stay, this was no big deal to us.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear mnh0514, Thank you for yur repeat business, it is always an honor to have you come back when you travel in the Winston Salem area. We appreciate your business and hope you will visit again soon. Most sincerely Best Western Plus Hanes Mall Winston Salem, NC

Went for two nights for a GnR concert in the area. Hotel was pretty nice, better than expected. Nice area with stuff to do, we checked out the Relonda house and the ale house, which was fun. I would recommned

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Adam C, Thanks so much for your kind words about our hotel. I'm glad you had a pleasant experience. We take real pride in the property and hope it shows in everything we do. I hope you will be able to stay with us again soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

The motel was clean both inside and out. The bathroom was tiny but since the sink was outside, this made it better. Bed slept great and room was nice and quiet. Parking was not the best and they are limited for parking directly next to the motel. The ice machine did not work. I had to go to another floor to get ice. Breakfast was just okay and the sitting area was a little tight. However, the price per night in comparison with other motels in the area, was excellent.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear dasperson, Thank you so much for choosing our hotel, Our guest comments are important as we work to insure we are meeting the needs of our guest. Your business is very important to us and is always appreciated. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

This hotel gave me everything I needed to complete the job I was in town to do. They were informative and help. The breakfast was outstanding. I will be staying at this location again and again I was very impressed with this property

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear WarchildsTotalBody, To exceed your expectations is our goal, thank you so much for these kind words about your visit. We do hope you will make us your home when you visit the Winston Salem area. Sincerely Best Western Plus Hanes Mall Winston Salem, NC

Was very clean and easy to get to from the interstate. Staff was friendly and great and were very accommodating Liked that it was close to the mall and to restaurants Liked the choices for the breakfast and it was seasoned and tasty. Would stay there again.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear 914bunnym, It was definately a pleasure to have you stay with us. We are so glad that you were pleased with our services and accommodations. We sincerely appreciate your business. Sincerely Best Western Plus Hanes Mall Winston Salem, NC

I will never stay at another Best Western....I would sleep in my car before I stay at little Best Western again, I am glad you ask why I say little. The beds are not Queen size they must have invented their own size. We did not get the rooms we had requested for when we made our reservation. Try to explain to the staff that we requested a joining room and was wondering why we did not get it. So I had to hear the long story we had given multiple of joining rooms to other customer, but the other room is available if you would like to have it, no you big dummy why do I want a a joining room next to somebody I do not know. If I requested for a joining room and you say it is available then I should get one. The bath room is small. My bathroom on the cruise ship I just recently gotten off of was bigger than the hotel room. Best Western needs to be ashamed of themselves for false advertisement. Fix your elevators they are horrible. I will ensure NO government employee stay at any Best Western. If they do they are on the own.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear tnvols126 Thank you for taking the time to write such a detailed review. Our advertising is true and correct All your comments are essential to educating our staff about good and bad service. We apologize that we could not meet your request for adjoining rooms. All items you mentioned have been addressed. We apologize for the inconvenience to you. Your business is important to us and is always appreciated. Most sincerely Best Western Plus Hanes Mall Winston Salem, NC

pleasant, nice rooms. well decorated and a very good breakfast. staff was very nice and the access was very good for getting in and out and on our way. would stay here again if we were going this way.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Patricia S It was our pleasure to have you stay with us. Thank you for choosing our hotel and posting this review of your visit. We look forward to seeing you again soon. Most sincerely Best Western Plus Hanes Mall Winston Salem, SC

This hotel has had surface renovations but it was like "lipstick on a pig". It was not clean, especially the elevators, the breakfast was substandard and the water pressure was next to nothing. Worst of all there were huge pipe-sizes holes under the sink which meant all of the sound, and smells from the lobby travelled directly into our room.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear 307kirstyg Thank you for taking time to post a review of your recent visit at our hotel. Our guest comments are very important to us as we work to upgrade and improve our facility. Rest assured your comments will be addressed. We appreciate your business and hope you will give us another chance to serve you. Most Sincerely Best Western Plus Hanes Mall Winston Salem, NC

Great location to stay near the Hanes Mall. It is convenient to Interstate 40 and lot of places near by to choose from to have a meal. Many places to check out to shop other than the mall. The breakfast provided at the hotel was very good, only complaint we had was that bacon was not available but sausage

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Jackie M Thank you for taking time to write good things about us. Your comments will help us to keep motivated to make your and others the stay pleasant and comfortable. We hope your shopping was successful. Please come back soon. With thanks, Best Western Plus Hanes Mall Winston Salem, NC

staff friendly and helpful, rooms neat, clean, plenty of towels, didn't smell musty, breakfast great, hotel very clean and nice. could use a bigger pool and better parking lot. Check in/out fast and friendly! highly recommend

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Disneyfan66, Your comments just made our day, we are so glad that you had a great stay. Thank you for this very nice review and ratng of your visit. Please make us you home when you travel in our area. With thanks Best Western Plus Hanes Mall Winston Salem, NC

The check in and check out were so painless and the Employee was refreshing with her kindness and helpfulness. The hotel had a transport chair which made the already easy-access room stressless to get to for my disabled mother. The breakfast area was more clean than some restaurants I have been in and the food display was enormous and wonderful. It is close to the mall and to the hospital with easy access to and from.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear evaw58 It was a pleasure to have you stay with us. We are so glad that the transport chair was a help with your Mother. Thank you so much for choosing our hotel. With thanks, Best Western Plus Hanes Mall Winston Salem, NC

Nice hotel that has been newly remodeled, great full breakfast including eggs, biscuits and gravy, sausage, bacon, waffles and more, ok outdoor pool, friendly staff, clean, decent size rooms, we will stay here again when passing through

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Susan W Thank you for choosing our hotel and posting this review. We do hope you will make us your home when you visit Winston Salem. We always appreciate your business. With thanks Best Western Plus Hanes Mall Winston Salem, NC

This Best Western Plus hotel is nicely furnished and clean. We found it to be a very good value along our route. It was a nice halfway point in our overall trip to the Atlantic Ocean. This hotel was very quiet and was problem free.

Clean rooms, professional staff. Comfy bed. Only complaint is the tight, awkward, small parking. At a busy intersection, so watch the traffic. We stayed one night for a DCI event at Wake Forest University.

This hotel has been recently renovated and is very clean. The staff was professional and helpful. The bed was very comfortable and the location is great. Breakfast left a bit to be desired but the coffee was great!

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear grouponfirst, Thank you for choosing our hotel. Your comments are very important as we work to improve our facility and services to meet the needs of our guest. We do hope you will visit us again soon. With appreciation Best Western Plus Hanes Mall Winston Salem, NC

My daughter was attending conference at Wake Forest University. The staff was awesome. Only thing is the last day before checkout, when we returned at 3:00 our room had not been serviced and on The Wednesday housekeeper did not replenish towels

I really enjoyed my stay and I would definitely recommend this hotel to my family and friends. Next time I visit Winston Salem I will definitely stay Here again . Their breakfast choice was good and the it was on point i was pleased

Fast easy and great or I e set me up in a nice room her a location that was in my budget for me and my wallet also the process being quick helped out for the short time had to book a room so all in all it was great

This is a good hotel for the price, we got a great rate and was very pleased with the room it was clean and fresh. The ac worked well. The staff was very friendly and helpful. The breakfast was exceptable. Location is good.

Stayed two nights with two kids at this hotel. It was clean, the staff helpful, and the breakfast filling! The only complaint we had was a large group of boy scouts on our floor. The staff attempted to take care of the noisy group, though it took a lot of time. Overall it was a great stay.

I was at the same floor of a group of people partying all night long. I called front desk multiple times and they couldn't keep the hotel quiet. I lost a night of sleep and don't think will ever stay at Best Western hotel again.

Best Western was fine. We were there for soccer event. Hotel was quite a distance from the fields which was very inconvenient. Breakfast was fine, replenished as needed. Staff was just so-so. You could tell the staff was just there because they had to work. Service wasn't friendly or unfriendly. Good value.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear reginaw616 Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service and meeting the need of our guest. Your business is important to us and is always appreciated. Most sincerely Best Western Plus Hanes Mall Winston Salem, NC

This is a nice hotel. It's clean and has a nice breakfast. It is very near the Hanes Mall and you can only turn to the right (towards the mall )when pulling out of the parking lot. The staff was friendly and even gave us a great tip on where to eat in addition to a coupon,

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear CardyDog Thank you for choosing our hotel. Your comments are very important as we work to improve our facility and services to meet the needs of our guest. We do hope you will visit us again soon. Most sincerely Best Western Plus Hanes Mall Winston Salem, NC

The first room they gave us was right behind the laundry room and the elevators. That was not acceptable, if either the laundry or the elevator had been used at night it would have woke us up. The second room they gave us was NOT good either! The second day we was there we discovered the toilet would not flush very good at all. It actually backed up ad when we called the office we were told the maintenance man was off until Monday, but we could come down stairs and get a plunger. So the WHOLE WEEKEND we spent plunging the toilet. When we checked out my wife spoke to Vic, the so called manager. He did adjust our bill, but not enough in my opinion. The rooms are nicely furnished, but they are all VERY SMALL.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear timmaureen92 Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all our staff. Furthermore, we have address the issues you mentioned and working on the improvements. We sincerely apologize for the inconvenience to you. Your business is important to us and is always appreciated. Most sincerely Best Western Plus Hanes Mall Winston Salem, NC

I stayed here for the first time nearly 2.5 years ago and had a terrific experience. I stayed again July 12-14, 2017. The young man that checked us in was great. I can't remember his name, but he was a young African American man. He was polite, friendly, and professional. The room was again very clean and comfortable. The doors and walls are very thin, so if crowded you can easily hear your neighbors. If they aren't thoughtful, it can be noisy. The elevators this time around were dirty, especially the floors. The sidewalk entering the hotel was also very dirty: discarded gum, spilled drinks, cigarette buts, etc. The parking lot is oddly shaped and they suggest you park "on the gravel" if lot filled, but the "gravel" has many sharp edged large rocks in it. I worried it may damage my tires. Also, there is a dilapidated limo in the parking lot with a promotional sheet hanging on the side, held in place by some of these large rocks. This gives the hotel a run down appearance and poor first impression upon arrival. The pool is very small, but the children there seemed to enjoy it. The breakfast is fine and varied. The only fruit was cellophane wrapped apples. Overall: the staff is great, the room is comfortable and clean, the breakfast is good and varied, so it's a great value overall. If they cleaned the elevators and entrance and removed the unsightly limo, I would definitely give an enthusiastic 5 stars!

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear 123traveler409 Thank you for such a wonderful review. As always it is a rewarding to learn that our efforts have made a difference to our guest. We will certainly start a cleaning of the walkways. It was a pleasure to have your stay with us. I will pass your comments on to our staff. Please come back soon. Most sincerely Best Western Plus Hanes Mall Winston Salem, NC

great place to stay for your money. always a pleasant staff and willing to go out of their way for you. clean rooms nice pool. amenities are wonderful even have laundry service on premises. has a great breakfast bar buffet for people on the go.check out is quick and convienent.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear carolynf610 Thank you for such a wonderful review. As always it is a rewarding to learn that our efforts have an impact on our guest. We strive to offer outstanding customer service from check in to check out. I will pass your comments on to our staff, and we look forward to seeing you and again in the future. Your business is very important to us and is always appreciated. Most sincerely Best Western Plus Hanes Mall Hotel Winston Salem, NC

We made our reservation 2.5 hours before arriving to the hotel from a Wendy's parking lot. We were super impressed with not only the price but the quality of the hotel. Beds were great, service was professional and location was quiet. We arrived at midnight and were beat from a 10 hour travel....thank you for not only providing a very nice room but accommodating a very reasonable price for a family of four with an 11year old and a 5month old.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Chad S It was a pleasure to have you stay at our hotel as you traveled to Myrtle Beach. We are so glad that we exceeded your expectations and you were pleased with our services. We appreciate your business and hope you will make us your home when you travel in the Winston Salem area. Most sincerely Best Western Plus Hanes Mall Winston Salem, NC

Was in NC for a wedding. Hotel was one of the ones selected for us to stay. Easy access, clean and comfort rooms. Staff very friendly and appears to enjoy their jobs. Breakfast was good. Would highly recommend this hotel for those visiting Winston-Salem, NC

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear 584partricar, It is our absolute pleasure to receive these words from you. We're really glad you chose our hotel and posted this review. Your comments just made our day. We hope you will visit again when you travel to the area. Your business is important to us and is always appreciated. Most sincerely Best Western Plus Hanes Mall Winston Salem, NC

We always enjoy our stay at this hotel. The staff is very friendly and helpful and the breakfast is always fresh and delicious. The rooms are clean as is the lobby area. We've stayed at many different times of the year, including Thanksgiving and New Year's Eve/Day and spring and summer too. The service is always the same excellent service.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Catherine B Thank you for making us your home when you travel to the Winston Salem area. We always enjoy our repeat customers as they become part of our Best Western family. We look forward to your next visit. Your business is always appreciated. Most sincerely Best Western Plus Hanes Mall Winston Salem, NC

Hotel is spotless and clean -- great rooms but the STAFF leaves a lot to be desired. I almost never put up negative reviews.. Female Front desk "supervisor" was surly and unhelpful. In the mornings at breakfast food was not refilled quickly leaving people milling around waiting. This is a big hotel and therefore breakfast should be much more organized. Ran out of coffee and juice... eggs.. a quick breakfast ended up taking 45 minutes while waiting for plates to arrive.. and when they did they were flung in place in anger. The food was good when we got it. Biscuits and gravy ... make your own waffles scrambled eggs and sausage patties...variety of fruit and yogurt. Free parking in the swimming pool in the back of the closes at 10. The pool is very small but ample. Had a nice stay. Could have been better

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Amanda M Thank you for this review of your visit with us. We are sorry that you felt our employee was not as friendly and helpful as needed. This is very unusual for this employee, due to the holiday and a sick employee, she was doing the job of several people. We are very sorry that this happened. Thank you for staying with us and we hope you will visit again soon. Most sincerely Best Western Plus Hanes Mall Winston Salem, NC

This was a nice place everyone that worked there was great! The only complaint is have is the shower was very small but that's it! Will definitely stay here again. Close to everything, nice pool, good hot breakfast. Nice place

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Linda Z Thank you for choosing our hotel and posting this review of your visit. Your business is important to us and we hope you will make us your home when travel to the Winston Salem area. Most sincerely Best Western Plus Hanes Mall Winston Salem,NC

Last minute stop on trip. Great value for the rate. Clean room but tub facet leaked. Convient location off interstate. Plenty of nearby eateries. Simple but generous breakfast included. Parking was crowded.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear skeedaddee Thank you for stopping at our hotel on your route to the coast. We have repaired the leaking facet, we are sorry for this inconvenience to you. Thank you for your business and we hope you will visit again soon. Most sincerely Best Western Plus Hanes Mall Winston Salem, NC

Common area and room looked so nice that we thought it was a new hotel. It wasn't. Just remodeled. Staff was very nice, room furnishings were very nice and place was very clean. We will be staying here from now on!

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Dennis W Thank you for your kind words about our hotel. To exceed your expectations is our goal. We are so glad that you have to decided to make us your home when you travel to Winston Salem. Thank you for your business. Most sincerely, Best Western Hames Mall Hotel Winston Salem NC

The Best Western at Hanes Falls in Winston-Salem NC is a convenient place to stay with clean rooms, comfy beds, quick and easy breakfast! Plenty of restaurants and retail stores near by... even a Mall as its neighbor!

we were warmly welcomed despite lacking reservations. Our late arrival meant the handicapped accessible lodgings were already taken. Close to medical resources we were using, small fairly comfortable space decent water pressure and comfortable furnishings. Early to breakfast is advised since they didn't replenish the scrambled eggs. Only two trolleys to service the entire hotel so bring them back to the lobby when you are through. Very pleasant staff and good value for the price. Clean and quiet.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear HappyTraveler297 It is our absolute pleasure to receive these words from you. We're really glad you chose our hotel and posted this Review. Your comments just made our day. We hope you will visit again when you travel to the area. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

My family as well as a friend's family stayed over night to split up an eleven hour road trip. We arrived right before midnight, had reservation and called about 4 hours away. I booked on line and ended up with 4 rooms rather than 2. The rectified the situation and did not charge any cancellation fee. We got there and staff was very friendly. Rooms clean and comfortable, little small, but otherwise great stop

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear P8389BZjoeld Thank you for making us a pit stop on your long road trip. We are sorry for the confusion with the reservation. We do hope you will visit again when you travel in the Winston Salem area. Most sincerely Best Western Plus Hanes Mall Winston Salem NC

The room was nice and very clean. A great experience staying there for my family. I would recommend this place to anyone. Breakfast was great. Not only danishes and doughnuts but biscuits, gravy, eggs, bacon, etc. And the coffee was awesome!

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Lisa R, Thanks so much for your kind words about our hotel. I'm glad you had a pleasant experience. We take real pride in the property and hope it shows in everything we do. I hope you will be able to stay with us again soon and experience our clean, comfortable rooms and the amenities you liked so much. Most sincerely Best Western Plus Hanes Mall Winston Salem, NC

The accommodations weren't perfect but nice enough and clean! Staff was beyond friendly and helpful-- they deserve recognition! Pool looked well maintained, breakfast was good. One of the nicer places we've stayed for the $!

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear catherinew777 I'm very glad that your stay here was a positive experience. We strive to give you the best value available. I will share this with my staff as it will serve as an encouragement to all of us as we work to continuously improve the quality of our services. Most sincerely Best Western Plus Hanes Mall Winston Salem NC

The linen was itchy. There was some sort of flying bugs in the room and my wife caught on to rashes. Even the carpet in the room (it looked clean) but it was itchy when walking on bare foot. The swimming pool had a guest (probably not from the hotel) but was lying there. It was very discomforting to see that,

We stayed one night while traveling. The desk staff was exceptional. They were extremely professional, friendly and helpful. They had good suggestions for local dining options. Our biggest disappointment was in the cleanliness of the room. We would never have walked barefooted on the floor or carpet. The bathroom had been cleaned but in a hurried manner. Overalll we would probably stay there again hoping for a cleaner room.

Although we are Hilton Honors members, we have a few more trips planned to this area and are looking to save during our hotel stays. First time to this Best Western and based on this recent 2-night stay,will be staying here on the upcoming trips.

PROs: Great value for the money, clean room, nice breakfast, friendly staff CONs: Very small bathroom in room My wife and I stayed at the Best Western Plus Hanes Mall Hotel a few days ago while visiting Winston-Salem. A very nice hotel, tastefully decorated interior, with plenty of amenities. The staff was very pleasant, and our room was clean and cheery. Overall, a great value for the money. The only real negative I found was the tiny bathroom (by hotel standards) in our room --- probably the smallest hotel bathroom I have seen in my travels. Having 2 people in the bathroom at once was crowded. And the ceiling was low, giving me (and probably other visitors who are 6 feet tall or more) a claustrophobic feeling. When opened fully, the bathroom door hit the front of the vanity. The tub also was narrow. Obviously, the size of the bathroom is where this hotel chain economized when building the rooms in this hotel.

Most aspects of the hotel were fine. I just don't sleep well on soft, springy mattresses. And although the air conditioner had a digital thermostat, I don't think the room ever reached the 70 degree setting I selected... So that didn't help my sleep quality any, either.

Everything concerning our stay was exceptional and the staff were all so friendly and helpful. We enjoyed the breakfast Our room was clean and quiet. Very satisfied! Thank you! We will definitely come again!

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear danpR3681TX Your comments sure made our day. We are so proud that your stay was a "wondeful experience". Your business is always appreciated and we look forward to seeing you again soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

My husband and I stayed here on May 23-24th. The room was a bit small but very clean. We woke up at 4am to get a head start on our drive home. However, when we tried to turn on our motorcycle, it wouldn't start. I regret not getting his name, but the young man at the front desk offered to check his car for jumper cables and he even researched local rental car and uhaul rental centers for us when the jumper cables didn't work. He went above and beyond what was expected and was extremely helpful. Best Western, whoever this young man is, keep him! I will be recommending this Best Western to anyone and everyone for years to come because of this experience. Thank you!

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Ashley G, Thank you for recognizing our employee that tried to help with your motorcycle problem. We also appreciate your business and hope you will make us your home when you travel in the Winston Salem area. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

This was a great stay and hotel! I was here for five days and the hotel was very clean and professional. I highly recommend this for any families or business people coming through Winston. It is close to the mall and several good places to eat.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear A5150HTlarenceb, Your review just made our day. Thank you for choosing our hotel and for posting these very kind remarks about our facility and especially our staff. As you can tell, we all work very hard to insure our guest enjoy their visit. Thank you again and please come back soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem NC

This hotel was extremely clean and the staff is friendly. The AC did not work very well and the room was slanted but overall it was great for one night. The breakfast was horrible its a good idea to hit a local restaurant and skip it.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear rondl3094WB Thank you for taking time to post a review of your recent visit at our hotel. Our guest comments are very important to us as we work to upgrade and improve our facility. Rest assured your comments will be addressed. We appreciate your business and hope you will give us another chance to serve you. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

The place was clean, next to a mall, workout had needed equipment and internet access. Good breakfast that started at 6:30am missed most of it as I needed 6am. Looked like they normally have eggs, sausage, bagels, bread, waffles, cereal, juice, coffee, bananas and apples

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear PBrint, We appreciate your feedback about your recent experience in our hotel. Your satisfaction and enjoyment are very important to us. We appreciate that you have taken the time to let us know how you perceived our accommodations. Thank you for choosing our hotel. We hope see you again soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

The hotel is tagged onto Hanes Mall so handy for local restaurants. I arrived about 9pm the reception staff were out of office. The car park was full and I had to wait 15 minutes to get checked in. Reception experience was not good. The GM was more concerned with the bad day he had. Room was ok not large but did have all amenities. Breakfast was included and was the usual buffet breakfast. It was very busy and a struggle to get a table in the small eating area. This is a real budget hotel. Food was average. I only stayed 1 night. I won't stay here again.

Mother was hospitalized at Forsythe Medical for testing for heart issues & I drove from Atlanta to be with her. Stayed overnight and was able to take her to her home the next day. My overnight stay was directly across the street from Forsythe so that was very convenient for me and I would be happy to take advantage of this again if I was there.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear BonniesY4028L0, We are glad that you got to take you Mom home and hopefully she is improving each day. Thank you for choosing our hotel and for posting a review of your visit. Please visit again any time you are in the Winston Salem area. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

Breakfast was so so the gluten free option was a breakfast bar and not very tasty fruit was available The elevator s didn't work but climbing the steps wasn't a problem Clean and very friendly Parking was limited with parking on a hill with very little light let an uneasy feeling going in

The hotel was very clean, the breakfast was the best I have ever had at a hotel. The staff was very friendly and super helpful. The only down side is very thin walls. I could hear conversations in the next room. Tons of shopping and places to eat close by.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear X2319MPpaulal Thank you for your review, rating and recommendation of our hotel. It is rewarding to learn that we have exceeded our guest expectations. We truly appreciate your business, please make us your home away from home when you come to the area Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

Best value I found on internet. Room was clean, staff was friendly. Exceeded my expectations. Was traveling to pick up my daughter from college and looking for affordable places to stay for the evening. Had questions about the amount I was paying and what the quality of the hotel would be. Was greatly surprised. I would stay there again. Only issue was entering and exiting location. Entrance comes up quick and was not well marked. It looks like there is continuing construction on the parking lot. That will not stop me from coming again.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear K6218BXmarkb, It was an absolute pleasure to receive these words from you. Our goal is to exceed the expectations of all our guest and in your case it was accompolished. Thank you for choosing our hotel and for posting this review of your visit. We look forward to seeing you again soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

My father booked a room for two nights on May 5 & 6 at this hotel through Booking.com. On Tuesday May 2nd my father called Booking.com to change our reservation on from 2 days to 1 only on Saturday, May 6th. My father received a confirmation email from Booking.com on May 2nd changing the reservation from May 5-6th to May 6th only. While we were driving in (today, May 6th) Stephanie from the hotel called and informed my father they had charged him for not cancelling the reservation within 24 hours for Friday (May 5th). We were on the patio at a restaurant and my father could not clarify how he cancelled the reservation, but affirmed he had cancelled earlier in the week. She said she would check into it from her end. We spent an hour at the restaurant and then headed for the hotel arriving between 3 & 4 pm. Justin (or a name beginning with the letters Jus) was working behind the counter, he had on a suit jacket and his name was hidden behind his jacket. When we arrived at the hotel, my dad shared his concerns about the phone call indicating that he had cancelled the Friday reservation earlier in the week. The hotel clerk was very rude, indicating "We do not deal with 3rd party reservations. You need to call your booking agent." As my dad tried to explain what happened, that he had first called the hotel to cancel and the person who answered the phone said to call the booking agent. The man began to speak over my father, in a loud, rude tone. My dad insisted he listen sharing that the manager had called him earlier and said she would look into the issue. The man said that is Stephanie and she left at 3. My dad asked him to get her on the phone, Justin then said she is off work I'm not going to give out her personal number. (My father did not ask him for her number - but asked him to call her.) My father then asked to speak to the manager. The man then said you can call the hotel number and ask to speak to Vick and I'll put you through to his office. He gave him a card with Vick's number. The clerk continued to be rude, belligerent, even indignant and did not answer or assist my father in any way. He required my father to sign a paper for the two night reservation to give him his room keys. My dad stood at the counter dialing the number with his cell phone and the clerk answered the phone as if he did not know who was calling. Then came back on the line saying Vick was not in the office. We witnessed the clerk standing visiting with women at the counter or back in the office out of sight throughout the night as we came in and out around dinner time. My father called Booking.com when we got to the room and their agent indicated an email was sent to the hotel around the same time my father received his cancellation email at 8:07 pm on May 2nd. The agent said he would call the hotel to find out what had happened. He later spoke to my father indicating the hotel clerk my father had spoken with was uncooperative and discourteous to him when he trued to inquire. This is very poor customer service and my father has favored Best Westerns throughout our trips over the years. It is very disappointing to see the staff treating paying customers in such a disrespectful and unconcerned manner. One elevator was out if service. Lobby restroom areas were not clearly marked and the non-smoking room smelled strongly of some sort of tobacco/musty fruit smell. There was patched water damage in the ceiling that was unfinished.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Michelle, On behalf of our entire staff we sincerely apologize for the confusion with the reservation, but most of all we apologize for the way your father was treated by our employee. Rest assured we have address this issue and reprimanded the employee. This should not have happened to you. We want you to know that your business is important to us and we appreciate you staying with us. Please give us another chance to prove we are a great place to stay in Winston Salem. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

Shower is bad design. can barely stand flat foot it is so narrow. Tiny pillows - would rather have two big ones than 4 tiny ones. That tube pillow is cosmetic and just a waste of money. Not a single USB port in entire room. Bath light and fan outside the bathroom. Parking is a nightmare. steep hill to most parking, not well lighted, slippery when wet yet way too many handicapped spots in front unused. Do you really need 10-12 handicapped spots? and only one was used. Over educated idiots designed this place. This was our first time at this new hotel, but been visiting this hospital for 9 years with cancer battles, surgeries, etc.

We attended an accepted student orientation at Wake Forest University, so we needed good and close accommodations for one night. Because it was furniture week at High Point, a staff member called to ask if we would change our reservations from two queen beds and be upgraded without any cost to us, and minus 10%. Since it was just my daughter and I, that wasn't a problem. When we checked in, the staff was very pleasant and thanked us for making it easier for them to accommodate other guests. The room was nice, comfortable king sized bed. Although the closet door handle was jimmied, everything else in the room was clean and pleasant. The hotel was a straight shot to Wake, and having a very nice mall behind the property and chain restaurants nearby made it a great place to stay. Just note that because of medians in the four lane highway, exiting towards Wake requires first going in the opposite direction until a red light allows for a turn in the right direction. Nothing the hotel can do about this, but just FYI. Breakfast was hearty and hot.

Dont get cheated by their pictures!! Horrible hotel! The elevators were broken and room very dirty!! Will definitely not recommend this hotel to anybody and will never stay in any other best western in the future.

Vick P, General Manager at Best Western Plus Hanes Mall Hotel, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 336-893-7540. Sincerely, Vick Patel General Manager Best Western Plus Hanes Mall Hotel

Hotel staff is very helpful and friendly. The rooms are up to date and overall comfort was great. Stayed here a few years ago with a great experience and 2 years later it was still excellent. I will stay here again .

Vick P, General Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 336-893-7540. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Vick Patel General Manager Best Western Plus Hanes Mall Hotel

I have stayed at this hotel about 20 nights already! Definitely the best in Winston Salem especially for the price! This hotel is recently updated! Great clean rooms for a great rate! The staff here are all extremely friendly! Breakfast is a big plus as well!!! Will be staying again!

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear 547christeller, After staying with us 20 nights, you become part of our Best Western family. We appreciate your business and look forward to seeing you again soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

Parking is not the greatest. Hotel was clean. 2nd floor elevator out of service. Can hear all noises from rooms on both sides. Our room key was duplicated and given to another guest. We were in bed sleeping.good thing door was locked. Front desk said that thier computer was down and tried to do best at putting people in rooms.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Ronald939, We are very sorry that your room key was duplicated. It was our mistake due to our computers going down during a heavy check-in. We are installing new elevators and it is taking longer than planned. We appreciate your business and hope you will visit us again when you travel to the Winston Salem area. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

Great service and very clean hotel. I would recommend to stay in this hotel. Very friendly service, positive and welcome. If you are in the area I would strongly recommend this hotel as your choice to stay. Mira

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Mirodiawap, It is our absolute pleasure to receive these words from you. We're really glad you chose our hotel and posted this review. Your comments just made our day. We hope you will visit again when you travel to the Winston Salem area. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

I was in town visiting my daughter and thought the Best Western Plus was a nice place to stay for several days. My room was clean, the staff was friendly and helpful, and the breakfast was fairly good. Only one elevator was working (and it was slow), and the parking wasn't ideal, it was still a pleasant, reasonably priced hotel and I would stay there again!

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Mary5965. Thank you for your kind words about your recent visit with us. We apologize for the elevator, we are in the process of replacing elevators and hopefully this will be completed soon. Please make us home whe you visit your daughter in Winston Salem. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

We stayed here last weekend for a soccer tournament. I've never stayed in a best western so I was really unsure what to expect. I was pleasantly surprised! The room was nice, beds comfortable, and clean. The staff was very nice and accommodating. The breakfast was included. Typical fare but a decent selection. This was a good location too with lots of places to eat close by.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear JoAnn C Thank you for choosing our Best Western for the recent soccer tournament. It is very rewarding to read your review. We are so glad that you were surprised with our services. We appreciate your business and hope you will come back soon. Most sincerely, Best Western Plus Hanes Mall Hotel Winston Salem, NC

I was worried about which hotel to stay at during this trip to visit UNC School of the Arts.. To our surprise we did very good .. We were around the corner from the Mall and restaurants; across the street from the hospital; gas station up the block; and only 10 minutes from the school and approximately 15 minutes from downtown. .. We enjoyed the location.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear NeetGB We are so glad that we exceeded your expectations with the "3C's". Your business is appreciated and we look forward to seeing you again soon. Most sincerel, Best Western Plus Hanes Mall Winston, SC

The only inconvenience was that the hotel is on a one way street which is not their fault. But well worth the extra turns to get to it. The staff was excellent, the breakfast delicious, and the rooms were very clean and welcoming. It made being away from home more of a pleasure than sacrifice.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear alh511, We are so glad that you found us to be a great place to stay. Our staff is committed to making sure our guest have a clean, comfortable room with some southern hospitality. Thank you for this review and rating of our facility. Your business is very important to us and is greatly appreciated. Most sincerely, Best Western Plus Hanes Mall Hotel Winston Salem, SC

Had to work around the one elevator and the parking being further from the door. Restaurant next to hotel was recommended by them but they close early at 9pm so don't waste your time and get your desert to go. The hotel has a lovely pool in the lobby

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Thebilla, Thank you for choosing our hotel. Your comments are very important since we use our guest opinion to make changes and improvements. The last of new elevator installation should be compleded in a few days. Again, we appreciate your business, please visit again soon. Most sincerely Best Western Plus Hanes Mall Hotel Winston Salem, NC

I enjoyed my stay very much, on this occassion. Although it was only overnight I had the privilege of being in one of the whirlpool tub king rooms and the tub size was great. Toilets are a little low to the floor!!

When my family and I arrived I must say I was quite impressed with what I saw. Most of the time I stay at the Marriott, Hyatt, Hilton, or Wyndham but we stayed because of work. The rooms are really nice (furnishings etc) and the hotel appears exceptionally clean however as time passed on after checking in I started seeing ROACHES in my room!! Crawling up the wall, on the nightstand, on the telephone !! Omg I don't believe what I'm seeing!! Everything looks so nice here. I called downstairs and spoke to Frederico who did not appear surprised as his response to me was yeah we bought this property from a days inn. Unfortunately we don't have a maintenance man on duty but someone will be here tomorrow. We can have you moved to a new room tomorrow. Now I'm wondering are there roaches in that room too??!! I mean he already knows about this situation. How are they able to do business this way? Every review I have read about this hotel seemed relatively favorable for the most part with the exception of a few complaints. I mean I realize you can't satisfy everyone all of the time but this is ridiculous. I don't want these things in my clothes or my car and I certainly don't want to take them back with me when I leave. If this business clearly knows about these ROACHES then why are they not exterminating ??? I don't want these things crawling on me while my family and I are trying to sleep!!!!! Now I've just killed one on the headboard!!!! Oh and one of the elevators are still out of order. Sadly disappointed??

Great location, easy check-in, commodious room to accommodate 3 adults, complimentary breakfast better than most! Just a word of caution about booking with Tingo. If you have to change your original reservation ( in my case make it 2 nights instead of 3 ), you will be asked to cancel the whole reservation and rebook it. My VISA was credited in a timely manner. Be sure you rebook your changed reservation right away. All customer service reps were great and the best part of all- They answer the phone right away!!!

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Hjfaillle It was very rewarding to read your review of Best Western Plus Hanes Mall. We are so pleased that you found us to be a great location with rooms that accommodated 3 adults. We appreciate your business and hope you will visit again soon. Best Western Plus Hanes Mall Winston Salem, NC

We have stayed at this Best Western on numerous occasions while receiving medical treatment at Wake Forest Medical Center. The staff has always been courteous and helpful and the reasonable nightly rate is a tremendous benefit when one is facing large medical bills. Like any business there are times when things don't always go as planned or hoped but overall you will find this a good value.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Donnaaperry516 Thank you for your repeat visits at the Best Western Plus Hanes Mall. We are sorry that you are experiencing medical problems but glad that you have found us to be convenient for your needs. We appreciate you business and hope medical problem will improve. Best Western Plus Hanes Mall Winston Salem, NC

Best Western Hanes Mall is quite a surprise to arrive to if you arrive at dusk. It appears to be a spectacle with blue lights all around sitting in a fairly remote area not far from the mall. You would imagine it was a big show taking place, but it's apart of the contemporary exterior design that perfectly matches the interior. The interior is very chic and comfortable. The lobby is impressive and inviting with a chrome finish. The hallways of each floor has a new feel and the rooms are beautiful designed with subtle browns, soft greens, with long round tube-like pillows with matching decor. There is also a guest laundry room to boot. Very comfortable and well worth the rate. Breakfast is complimentary and the bacon and eggs are outstanding. ~Partee

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Valued Guest from Charlotte Thank you for choosing Best Western Plus Hanes Mall for your recent travel to Winston Salem. It is very rewarding to read your review. We are so glad that you enjoyed your visit and were impressed with our facility and services. Your business is important to us and we do hope you will come back soon. Best Western Plus Hanes Mall Hotel Winston Salem, NC

Stayed here the weekend of November 19-20. That infamous elevator is still not working. Bugs in the bathroom and a multi-angle shower head support that wouldn't stay up. Luckily, was only there for one night. Spend a few more $$ and go elsewhere.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear DemonDeacSnake On behalf of the entire staff at Best Western Plus Hanes Mall, we apologize for the problems you experienced during your recent visit with us. We have addressed the issues you mentioned and new elevators will be installed very soon. Your business is important to us and is greatly appreciated. Best Western Plus Hanes Mall Winston Salem, NC

It was an awesome experience. We booked 13 rooms . Upon arrival our experience during check in was very smooth and easy. Service was great . Great location . Breakfast area was well stocked and clean. The rooms were very comfortable and well decorated.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Valued Gest Thank you so much for booking 13 rooms at the Best Western Plus Hames Mall Hotel. We are so pleased that you had an awesome experience and everything was smooth and easy. We appreciate your business and look forward to having you visit again soon. Best Western Plus Hanes Mall Hotel Winston Salem, NC

Hotel is clean and nicely decorated. Staff very friendly and helpful. Elevator was out of service when I was checking in and they were able to move me to floor that I would not have to carry luggage up stairs but if had not been able to move me off 4th floor were going to carry my luggage up stairs for me. Elevator was fixed by morning.

Best Stay in Winston Salem! I had heart surgery at Wake Forest on Monday, so we arrived on Sunday and stayed through Wednesday. When I called to make reservations the lady made sure we were well taken care of with a VERY comfortable room, and a medical rate. Our stay was above and beyond and they even offered to help my husband get me to the room when I was discharged from the hospital. Breakfast was great and check out and in is a breeze. Also directly across from the mall and several restaurants! I HIGHLY recommend the Best Western Hanes Mall!!

We enjoyed our stay at this hotel. We arrived prior to noon and requested an early check-in. Justin was unable to accomodate our request at that time because the hotel had been at full capacity the night before. He was extremely polite and asked us to call him at noon to see if he could get us in our rooms. To say the least, we really appreciated his assistance. Throughout our visit, this young man was awesome! He was extremely busy and could have easily blown us off and reminded us that check-in was at 3 pm, but he didn't. The hotel itself was also nice. It was clean and you can tell it was recently remodeled. It is beautiful from the outside with pretty blue lighting accents. The inside is modern and our room was extremely clean. My biggest complaint is the small size of the bathroom. It is fine for one person at a time but we had kids to bathe. The size was challenging. Luckily the sink is located outside of the bathroom. My only other complaint is that one of the elevators was out of order. The other elevator was extremely slow and busy. We used the stairs quite a bit despite being on the 4th floor. The location is near Hanes Mill Mall. Plenty of places to eat and relax. One more thing -- I do agree with other reviewers that stated the parking lot is small and filled up quickly at night. Overall, this was a great experience for the money! I would stay there again.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear trubluegirl Thank you for recognizing Justin and his commitment to customer service. We must apologize for the elevator problem, hopefully the parts will be in soon and that will elimate the problem. We realize it was an inconvenience and we are so sorry. We are so proud that your experience at our hotel was good. Please make us your home when you are in the Winston Salem area. Best Western PLUS Hanes Mall Winston Salem, NC

Good location, very nicehelpful staff, newly renovated hotel, clean room, comfortable bed and pillows, good breakfast, reasonably priced. Highly recommend. Relatively close to Wiston Salem main attractions,that is, if you are driving.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Isauro9 We are so glad that you had an excellent stay at our hotel. We strive to offer clean, comfortable rooms at a reasonable price. We appreciate your business and hope you will choose to stay with us again soon. Best Western PLUS Hanes Mall Winston Salem, NC

We found this hotel to be very busy and crowded. The desk staff were friendly and helpful. The room was nice and on the "quiet side" of the hotel. The broken elevator (still broken a week later on out second stay) was frustrating. Guests and cleaning staff used the same elevator and many times it was stalled on floors making the wait to get to the room lengthy. Stair were fine for those that could take the stairs.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Chuck On behalf of our entire staff, we thank you for choosing our hotel. Our guest comments are very important as we work to offer clean and comfortable accommodations. We apologize for the elevator problem, we are told by the repairmen that parts are ordered should be fixed soon. Please come visit again soon. Best Western PLUS Hanes Mall Winston Salem, NC

From outside this hotel looks very nice, but the location and the outside look is all that is going for it. Parking lot: Too small for the size of the hotel. A quarter of the parking lot is undeveloped land across the hotel. The rest has wierd turns and curbing. Lobby: despite the cheap modern decorations, it looks tired and old. Elevators: One didn't work. The other one broke on the second night. The next morning it wasn't fixed even by 11. When I asked the girl at the front desk when they are planning to fix it, she said she is on the phone with elevator people, with lots of attitude. When I asked where is the manager, I was informed that he will not be in until the afternoon. Only a bad manager stays away when the only two elevators in his hotel are out, the guests have to walk up and down five floors, and the cleaning staff are lining up in the lobby with their carts full with being able to get to the upper floors. Rooms: have new furniture, extremely bad lighting and setup, old carpets and curtains, and smallest of bathrooms. The card key was non functional after the maids cleaned the room. Staff: except for the first nights front desk clerk, the rest are sorely, unfriendly, and inefficient.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Valued Guest We are so sorry that our elevators are not working properly and the inconvenience to you. This certainly is not typical of our hotel or our services. We sincerely apologize for the inconvenience to you. We appreciate your business and hope ou will give us another chance to prove we eare a good place to stay Best Western PLUS Hanes sMall Winston Salem, NC

Enjoyed an upgrade for being a return customer. Jacuzzi bathtub was clean and complimented the room well. Plenty on parking for all vehicle types. Nearby restaurants and a large mall. Good place to stay for all travel.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Ronald Thank you for being a return customer, your business is important to us and is greatly appreciated. Please continue to make us your home when you come to the Winston Salem area. Best Western PLUS Hanes Mall Winston Salem, NC

I am a contractor that travels for work. The breakfast was fresh and of good quality. Room was clean and recently updated. Guest services handled any request with ease. I ended up leaving the night prior to my check out date and had to come back to the hotel and the guest services checked me back into my room with no questions or additional charge.

The location was good, accommodations were not terrible, but had these issues: 1) opened the lid on the A//C control unit in the room and a small roach ran across the touch panel..ewww! 2) shower drain was slow 3) room had a faint "off" smell not sure if maybe pets had been in room 4) small in room fridge had a bad smell when door was opened On the plus side: 1) room looked clean 2) breakfast was good 3) staff were friendly and courteous 4) location was good If I had to I'd stay here again, but wouldn't go out of my way to come back.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Krutigli Thank you for choosing our hotel to house your soccer team. Our sincerest apologies for any inconvenience during your stay. Rest assured the comments you made will be addressed in order for us to improve our services, we hope you give us a chance to serve you again. Best Western PLUS Hanes Mall Winston Salem, NC

The property appears to have received a good renovation recently, except the elevators still show their age, one operated rough and one wasn't working. I'd stay again for the price. The room was comfortable and quiet, but the jetted tub wasn't inviting as it was in a tiny bathroom shower combo and the shower head didn't satisfy on any setting. The breakfast lounge and lobby are well done and food was very good. Some of the parking lot seemed a bit too far away so security was a bit of concern. My biggest complaint is getting in and out of the property was aggravating since the divided road crossovers in front have been permanently blocked so it seemed to require finding ways to turn around to get the direction you need to go into the hotel and back to the interstate. Probably would be a real pain in rush hour, but carefully planning the route or asking for the best way to get out should help.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Egore Thank you for choosing our hotel and for your very insightful review. We apologize for the inconvenience of one elevator being out of order. We do hope you will visit us again when you travel to Winston Salem Best Western PLUS Hanes Mall Winston Salem, NC

Room was very clean and well decorated an spacious. The room was furnished very well with coffee maker, hair dryer, iron and board, and all the small items that make your stay more enjoyable. The facility is located at an excellent location very close to shopping, all types of food facilities and intertaiment.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear NCM287 Thank you for this review and rating of your recent stay at our hotel. We are so glad that you had an enjoyable stay. Your business is important to us and is greatly appreciated. We do hope you will chose to stay with us again soon. Best Western PLUS Hanes Mall Winston Salem, NC

We went for 4 days to the Hotel with the Boca United Soccer Academy U13 and U14, plus the coaches, some parents and the bus driver and everything was excellent from the breakfast to the rooms. Congratulations to all the workers of the hotel that make it happen! thank you.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Jose Thank you for bring the soccer experience to our are and to our hotel. We are so glad that we exceeded your expectations and everything met your approval. Thank you again for choosing our hotel and we hope to see your teams here again. Best Western PLUS Hanes Mall Winston Salem, NC

We attended a co worker's wedding, and I couldn't believe how nice the hotel was. The rooms were big and clean, and I slept like a champ. There were a couple of let downs though: * The parking lot was a weird setup. We had to climb up and down a steep hill to get back and forward. * Need more ice machines on every floor. * The plumbing was a little noisy. * The breakfast on Saturday morning DIDN'T HAVE BACON!!! (But that was ok Lol) I normally am very hard to please when it comes to different smells and things like that, but my wife and I had no issues. Thanks B.W.P., we'll be back!!!

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Kenneth We are so glad that you found us to be a great place to stay. Our staff is committed to making sure our guest have a clean, comfortable room with some southern hospitality. Thank you for this review and rating of our facility. Your business is very important to us and is greatly appreciated Best Western PLUS Hanes Mall Winston Salem, NC

The Best Western is an OK hotel. The lobby promises more, but the rest of the experience is low-average. On my recent stay, one of the elevators was not working, the faucet in the bathroom had the drips, and the baseboards were missing a piece here and there. In addition, the door did not automatically close and one of the exterior doors did not close properly, a potential safety concern. The staff was friendly and accommodating. I liked the free newspapers in the lobby and the free breakfast. This hotel is about 4 or fewer years old and seems to need loving attention.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Steve Thank you for your review. We value guest feedback and will use your comments to improve for future guests. We hope to see you again soon. Best Western PLUS Hanes Mall Winston Salem, NC

Very nice property and friendly staff. Excellent value for the price. I would definitely recommend this location to others and plan on staying here again on my next visit to Winston Salem. Conveniently located close to excellent restaurants.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Mark Thank you for this review. It means a lot to hear from guests who are satisfied with all of our services and amenities. Thank you for taking the time to share your experience. Please make us your home when you travel to the Winston Salem area. Best Western PLUS Hanes Mall Winston Salem, NC

We arrived here absolutely exhausted after a day of driving and were very pleased with our clean and comfortable room. Check in was quick and easy and the beds were very comfortable which was such a blessing since we were so tired. The price we got online was extremely reasonable, making this a very good value. Breakfast was adequate and a nice start to another day of driving. Thank you, we had a very nice stay.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Wlliam We are so glad that you enjoyed your stay and that you found the accommodations and service to exceed your expectations We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit. Best Western PLUS Hanes Mall Winston Salem, NC

Staff was great and didn't mind answering any of my questions. Clean, comfortable rooms. Quiet, and I didn't have any trouble getting to sleep. I liked being walking distance from the mall, and only 10 minutes from Old Salem.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Linda It means a lot to hear from guests who are satisfied with all of our services and amenities. Thank you for taking the time to share your experience. We also appreciate your business and hope you will make us your home when you travel to the Winston Salem area. Best Western PLUS Hanes Mall Winston Salem, NC

We found this Best Western to be a good choice for a value hotel. The front desk staff was courteous and efficient and our room was clean and welcoming. The complimentary breakfast was ok, but nothing more than you would expect at this type of hotel. Like so many budget hotels, the breakfast experience would have been better if there had been someone staffing the breakfast area. Of the two elevators, one was out of order during our visit and the other one made you think that it was on its last legs...hopefully repairs will be made when you visit. Overall, the BWP is a good choice for the cost.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Brian Your business is very important to us and we value your feedback. By telling us about your stay, you help us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Best Western PLUS Hanes Mall Winston Salem, NC

Clean, handicapped accessible, no breakfast attendant. Service dogs welcomed. It was the first time we had biscuits and gravy in years, and it was a great trip over the mountains and the Piedmont. Very good.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Amy Thank you for choosing our hotel and for posting this review of your visit. We are so glad that you enjoyed biscuits and gravy and the area mountains. We do hope you will make us your home when you travel in the Winston Salem area Best Western PLUS Hanes Mall Winston Salem, SC

The bed is really comfortable. And the staff was really helpful. The breakfast was better than most continental ones at other hotels. The parking lot is well lit and controlled by cameras so you know your vehicle is being watched which is a good thing.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear O Williams We are so proud that you have enjoyed staying with us while working our of town. Your business and your comments are very important to us and is greatly appreciated. We look forward to seeing you again when you work in Winston Salem. Best Western PLUS Hanes Mall Winston Salem, SC

For the most part the hotel was nice. Our room was very nice and had no issues with it. We enjoyed the jetted tub that was in our room. It was close to the Hanes Mall and restaurants. Breakfast was good better then other places I have been. The elevator and pool area needed some attention. One elevator was out and the other one was close to being out of order every time we got on it we thought we might be trapped. We liked this hotel because it had a pool but it looked like it had not been cleaned in a while there was a lot of debris in it so my husband skimmed it just so we could swim. For the most part it was a nice place to stay and we would stay again

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Valued Guest We are so glad that you found us to be a nice place to stay. We appreciate your comments so we can address the issuses you mentioned. We also apologize for any inconvenience to you. We look forward to seeing you again soon. Best Western PLUS Hanes Mall Winston Salem NC

Beautiful renovations and the room was nicely appointed. Breakfast was your typical okay freebie. The only drawback was that one of the elevators was out of order and the one that was working was slow. They could also use a little bit bigger of a parking lot.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Annie We are so glad that you enjoyed your stay and that you found the accommodations and service to exceed your expectations We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit. Best Wesstern PLUS Hanes Mall Winston Salem, NC

Nice lobby, nice remodel, nice amenities. However, the shower was abominable and the construction within the bathroom was poorly finished. A/C made me sick. Great location though, and good price. Just not quite finished properly. Bedding was awfully thin, too.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear D D Thank you for your review of your recent stay at our hotel. We sincerely apologize for the problem you had with the shower and the A/C, we will address these issues immediately. We appeciate your business and hope you give us another chance to serve you. Best Western PLUS Hanes Mall Winston Salem, NC

Anytime I have appointments in Winston-Salem, I always stay at Best Western. The location is convenient to the mall and hospital. The staff have always been helpful and nice. They printed out directions for me and just made my stay enjoyable.

This is a clean, recently renovated hotel that is a good value for the money. Rooms are clean, and the beds are very comfortable and there is minimal noise. When in the area i always chose this hotel. There is a stupid 200 character minimum for comments which is ridiculous.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Arthur We are so glad that you found us to be a clean and comfortable place to stay in Winston Salem. Thank you for choosing our hotel and for posting this review of your visit. Your business is important to us and we hope you will visit again when you travel in our area. Best Western PLUS Hanes Mall Winston Salem, NC

Lobby appearance is nice. One of the elevators was broken (old elevators), bright orange caulking exposed in plumbing areas, torn carpet, outlet at sink area didn't work, breakfast was empty and lacking. Comfortable bed. For a one night stay, it was ok. However, if we had planned to stay multiple nights we would have left. Will not visit again.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Brittney On behalf of our staff, we sincerely apologize for the problems you encountered during your stay with us. Your comments and feedback is very important so we know of the problems and can make the necessary repairs. We do appreciate your business and hope you will give us another chance to prove we are a good place to stay. Best Western PLUS Hanes Mall Winston Salem, NC

We only got to stay 1 night because we had to get back to work. The room was clean. The BEST part of our stay was the young lady that checked us in. She was so nice. We asked for a crib and she had us one within 10 mins. I believe her name Carleigha?? That could be wrong but very close. Thank you! We will be back soon.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Valued Guest We are so glad that you had a great stay at our hotel. We appreciate your business and hope to see you again soon. Best Western PLUS Hanes Mall Winston Salem, NC

Our Airbnb canceled when while driving from Lexington KY to Winston-Salem. Booked with BW two hours before arrival for a good price. The front desk person was professional yet not very welcoming. We stayed four days, our room was comfortable and clean, and the bed was great. Breakfast was okay, good selection but the same every day, they could benefit from changing it a bit every day. Our overall experience was very good. BTW my husband is fan of BW because he like waffles in the morning, ha ha

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Adrian/Patricia We are so glad that your found us after a cancellation by Airbnb. We appreciate your business and hope you will come back soon. Best Western PLUS Hanes Mall Winston Salem, NC

A very nice place to stay. Convenient. Close to Mall and restaurants. Room was clean and beds comfortable. Friend and I were on our way to Myrtle Beach and chose this hotel because of it's proximity to the Mall and restaurants, which was right behind the hotel. We could have walked if we had chose. Thank you for the great service.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Valued Guest Thank you for choosing our hotel as you traveled to Myrtle Beach. We are sos glad that we met your needs and that you enjoyed your stay. Please make us your home when you travel in the Winston Salem area Best Western PLUS Hanes Mall Winston Salem, NC

The wife and I chose to stay here one night on our way to the coast based on the reviews on trip advisor. We found our room to be quiet and the bed comfortable. After opening the window to air out the piped in strong cologne smell (which can bring on asthma attacks in the wife) we slept well. But - the heavy drapes do not close to block the morning light, so no sleeping in. We were particularly looking forward to breakfast, which other reviewers had gushed about. It was a step up from continental, but barely. Bleh coffee, threw out the instant grits and orange juice, and no butter - just a flavorless whipped spread not worth the calories. But since sleep is more important than breakfast and we were able to sleep with the window open - to the sound of crickets and No Smell! - we slept great. (Review written by 'the wife'.)

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Ernie (and "the wife"} We sincerely appreciate your time and effort to write us a very insightful review. We are committed to delivering the highest level of service to our guests, and we will use your feedback to help us correct our deficiencies and improve our services. Thank you for staying at our hotel. Please visit again when you are in the area. Best Western PLUS Hanes Mall Winston Salem, NC

When I book this hotel I was concern because of the liw price but I was very pleasantly surprised when we arrived.Very modern and clean hotel.The staff is very helpful.The beds are comfortable.The hotel is next to the Mall and was very convenient to find place to eat.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Nina Thank you for choosing our hotel. Your comments are very important since we use our guest opinion to make changes and improvements. Again, we appreciate your business, please visit again soon. Best Weestern PLUS Hanes Mall Winston Salem, NC

This is one of the best free breakfasts you'll ever get - eggs, bacon, biscuits and gravy, waffles, etc. Room was clean and a good night for our family. Mostly Comfortable beds and bedding, and a very nice lobby area. Staff was very helpful and friendly as well! We'll be back on our way through next year! Thanks again for a great stay!

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Ralph Thank you for your repeat business and for posting this review of your visit. Our guest comments are very important as we strive to offer clean and comfortable accommodations. We look forward to seeing you again soon. Best Western PLUS Hanes Mall Winston Salem, NC

We had to cut our 2-night stay short..as in 2:30 am on night one due to roaches crawling around the room. I had fallen asleep with the tv on, and when I woke I noticed something crawling on the tv stand. I turned on the light and saw a roach run behind the stand. Soon after, the other guest in the room noticed small baby reaches on the wall behind the stand (the stand houses the fridge and microwave). Nervously scanning the room, I noticed more baby roaches on the a/c unit. Then the other guest yelled.."oh my gosh, there's a big one." Needles to say we checked out, immediately. We couldn't do a restless night terrified that bugs would crawl on us and through out luggage. Will not return.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Valued Guest It is disheartening to hear about your recent experience at our hotel. Our sincerest apologies for the inconvenience during your stay. Rest assured the comments you made will be addressed in order for us to improve our services, we hope you give us a chance to serve you again. Best Western PLUS Hanes Mall Winston Salem, NC

I stopped by in North Carolina and stayed at Best Western for one night. The rooms aren't large, but it's enough for a family of 4 or less. My only issue was that the bathrooms were kind of small, but it was okay. This hotel offers free wifi, which was very slow, and free breakfast. Options were very limited, but they weren't bad. They had cereal, milk, and a make you own breakfast sandwich bar with eggs, bacon, and biscuits. It was the typical continental breakfast, but definitely better than the one I stayed at in Pennsylvania.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Jessica Thank you for staying at our hotel recently. Your comments are very important, we will certainly check the wifi to insure it is working properrly. We do hope you will visit again when you travel to the Winston Salem area. Best Western Plus Hanes Mall Winston Salem, NC

We were only there for overnight stay but our room was clean & comfortable and updated. Breakfast had good selection of food, was very good & also included with stay. Close to Mall. Check-in was quick with no wait. Will definitely stay here again whenever we visit the area.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear William It is very rewarding to learn that our guest were pleased with our facility and services. Thank you for choosing our hotel and we look forward to your next visit. Best Western PLUS Hanes Mall Winston Salem, NC

We were stopping at Winston Salem for shopping at the Hanes Mall, so we stayed two nights at this BW. At first sight, the area around the hotel is a little bit disappointing, and the access to the hotel is rather complicated in the sense you can't make a left turn on Silas Creek Pkwy when you arrive from the Mall (our GPS made us make a long detour !). But going to the Mall from the hotel is very easy and fast, you're there in two minutes. And the next day we accessed the hotel by doing a U-turn at the Speedway gas station so that was ok. The woman at front desk was nice and polite, we asked for a room facing the highway and that's what we got, on 4th floor which was very good for us (the rooms on the back are supposed to face the Mall, but in fact there is no view at all because of high trees). The room was very nice, clean and very comfortable. Breakfast was OK. It's true (from what an other reviewer said) that it's rather unpleasant to get drops on your head from the AC above you when you use the benches of the smoking area. And it's right by the stairs leading to the pool and to an other entrance to the rooms, so you feel you are annoying people passing by. Maybe they should think of changing the location of the smoking area ? We used the pool in the afternoon, and loved it. At this time of the day we had the pool just for ourselves, which was nice. So we really enjoyed this hotel and would return there next time we'll be in Winston Salem.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Cathy It means a lot to hear from guests who are satisfied with all of our services and amenities. Thank you for taking the time to share your experience. We appreciate your business and hope you will visit again when you are in our area. Best Western PLUS Hanes Mall Winston Salem, NC

My boyfriend and I were driving to Myrtle Beach and decided to stay somewhere halfway to get some sleep. We saw this hotel for a good price and booked it; however, once we arrived and I went inside to check in the lady at the front desk was absolutely rude and seem annoyed that I was there. She wasn't friendly to me or the other young lady asking about if they had a printer. Other than that the hotel was fine for a few hours to get some sleep.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Mandi Thank you for choosing our hotel as you traveled to Myrtle Beach. We apologize if our employee was less than friendly, this is not typical of our service. We do hope you will visit again when you travel in the Winston Salem area. Best Western PLUS Hanes Mall Winston Salem, NC

This is a very well kept hotel - super clean. Excellent room and bed. The breakfast was delicious - and has caramel creamer on the line (which I rarely find) as well as french vanilla and hazelnut. All breakfast products are top quality. The staff is very professional. Free USA Today.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Valued Guest Thank you for choosing our hotel and for posting this review of your visit. We do hope you will visit again when you travel to the Winston Salem area. Best Western PLUS Hanes Mall Winston Salem, NC

Staff was very polite and helpful. Rooms were updated and breakfast was great--nice selection. The only downside was when they updated the vanity in the room, they failed to cover exposed plumbing. While not readily visible it could be sern from certain vantage points in the room. Rate was very reasonable.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Janet Thank you for choosing our hotel and posting this review. We will certainly look at the plumbing situation that you mentioned. Please make us you home when you travel to the Winston Salem area. Best Western PLUS Hanes Mall Hotel Winston Salem, NC

I'm rating this a 5 for the value. The location is convenient, with lots of restaurants and shopping nearly. The room was comfortable and clean. Staff was friendly. Breakfast (included) was unremarkable - a typical chain hotel breakfast. But this was an excellent value for the price, and we'd stay here again.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Valued Guest Thank you for the 5 star rating. We are so glad that we were convenient to you needs and you found us to be an excellent value. We appreciate your business, please make us your home when you visit the Winston Salem area Best Western PLUS Hanes Mall Hotel Winston Salem, NC

I stayed one night while my mother was in the hospital. We got a discounted hospital rate. The room and bathroom were very clean and recently updated. Hotel staff were nice and helpful. Refrigerator and microwave in room with free breakfast. Rooms were good size and well arranged.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Sarah We are so sorry that your mother was in the hospital and hope the situation has improved for you both. Thank you for choosing our hotel for your overnight and for posting this review of your visit. Please visit us again when you travel in the Winston Salem area. Best Western PLUS Hanes Mall Hotel Winston Salem, NC

I was staying with my friend during this visit I I was supposed to be a guest the room was in my friends name but we split the bill. First when I entered the hotel it did not match the photos they have online, then when I met my friend the desk clerk asked me for ID.. In all my years of booking hotels from high end 5 star/resorts to lower end hotels I've never been asked for my identification as a guest! The lady said I would not be able to come on the property other wise that it was for my safety, no information would be stored, but then why ask to see it? The next thing my friend and I noticed was all the photos online did not match what the hotel currently looks like it's much smaller inside. Then the elevators buttons did not light up after pushing them, the continental breakfast made up both ill later on but during breakfast it was a madhouse where guests made a mess leaving food all over the place and it was not cleaned up. The smoking section outside was 2 benches set right under dripping air conditioners that soaked the ground beneath and if the desk clerk spotted you smoking elsewhere they would yell at you to go smoke in the smoking area. What really upset my friend and I who payed for this room was the hotel claimed to be a 8.7 online a sign at the desk says the same thing plus the outside is deceiving but clearly it is not! I would avoid this place unless you really need a place.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Stephanie We are so sorry that we did not meet your expectations. The 8.7 rating is NOT determined by the hotel, it is determined by the guest reviews on each internet site. Yes, we do require identification from all guest, this is for our records and everyone's safety. We will certainly review the items you mentioned and address the issues accordingly. Again we apologize for the inconvenience to you. We wish you safe and happy travels. Best Western PLUS Hanes Mall Winston Salem, NC

Very nice BW. Rooms were very clean, good a/c. Breakfast was good, but could have used a better selection of fruit. Rooms were quiet, couldn't hear walking in hall or upstairs. Would definitely stay again. It is close to mall and there are many restaurants nearby.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Valued Guest Thank you for choosing or hotel and for posting this review. We are so glad that you found us to be convenient for your needs with clean and comfortable rooms. We do hope you will make us your home when you visit the Winston Salem area. Best Western PLUS Hanes Mall Winston Salem, NC

The clerk who checked me in was simply rude and awful; but everyone else I encountered was friendly and professional. Parking is terrible. Breakfast was not good. But the room was clean and comfortable; no complaints at all.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear David Thank you for this review, our guest comments are very important as we work to offer comfortable and friendly accommodations. We will address the issue of a rude employee. We apologize for any inconvenience to you. Best Western PLUS Hanes Mall Winston Salem,NC

The staff was very friendly, and the room was very nice. The bed was really comfortable and everything looked clean and updated. Also, the tub was awesome! It's a very short distance from downtown which is pretty convenient. I would definitely stay again and recommend it to family or friends.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Nikki We are so glad that you found us to be a very nice place to stay. Thank you for taking time to post this review. We appreciate your business and look forward to seeing you again soon. Best Western PLUS Hanes Mall Winston Salem, NC

Our daughter had gone to Hilton Head, SC a few days before us and had stayed here. Her recommendation encouraged us to stay at the same place. We found the room very clean. Breakfast was included and suited us just fine with a selection of juices, coffee, tea, fruit, hot and cold choices. The only issue we had was the entrance to the property. It was located on a busy highway and we had to slow down to actually see the entrance. We almost pulled into an empty lot situated before the parking lot.

Gloria B, Public Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Valued Guest Thank you for choosing our hotel and for posting this review. Your business is important to us and is greatly appreciated. Please make us your home when you come to the Winston Salem area. Best Western PLUS Hanes Mall Winston Salem, NC

Nice rooms, friendly staff, decent breakfasts. Everything that Best Western does best is done well at this location. Hanes mall is a good location as there are many restaurants in the area and despite the location being on a parkway it is very quiet!

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Valued Guest Thank you for your repeat business and for posting this review of your experiences with us. We do hope that you will continue to be a regular visitor at our hotel. Again, we appreciate your business and look forward to seeing you soon. Best West PLUS Hanes Mall Winston Salem, NC

This motel has very nice rooms. However, there were several negative factors. As we arrived, one of the other guests was standing outside the front door of the lobby, yelling and cursing into his cell phone. He remained there, screaming and cursing on his phone, during the entire time it took us to register, unload our luggage, drive to the parking lot and walk back to the lobby, more than 20 minutes. I was surprised that none of the staff took any measures to offer him a private place to talk or to suggest to him that he might want to continue his conversation in his room. We were left with the impression that the staff was not fully in charge of the guest experience at this establishment, despite the fact that they thoughtfully upgraded our room to a floor away from that of a large wedding party. The room was nice and we were not disturbed. The next morning the breakfast area was filled way beyond capacity. Guests were very courteous to each other, but it was almost impossible to navigate because of the convoluted food service layout and the bottle neck at the waffle and toaster stations. Children scurried about and seating was very crowded. Those factors, however, were not as serious as the issues we had with problems leaving and returning to the hotel. It is located on a divided highway with no clearly marked entry or exit. Travelers must drive in the opposite direction and make a u- turn in traffic to a poorly marked entryway. The parking lot is not fully paved and has many unsafe and somewhat treacherous areas which look like an unfinished attempt to make a better entrance. All these factors influenced our rating. We would not stay here again. .

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Janet Thank you for choosing our hotel and for posting this very insightful review of your visit. You are right, we should have asked the rude guest to move and/or calm down with his phone conversation. We will certainly address this with our employees. We strive to make the entrance to our facility easy to navigate and parking to be safe and convenient. We sincerely apologize to you for any inconveniene. We do hope you will visit again when you come to Winston Salem. Best Western PLUS Hanes Mall Winston Salem, NC

We chose this hotel for its proximity to Forsyth Medical Center where my great nephew was being born. Check-in was fast and we stayed on the third floor in room 320. Very nice room with two comfy queen beds with great air conditioner. Bathroom was a little small but very clean. I liked the sink was outside of the bathroom. Pillows were not very good but I had 4 of them on bed so I fixed them to my liking. Nice flat screen tv and larger than a dorm refrigerator and microwave. Parking is tight as most of the parking lot is up on the hill behind hotel. Buffet Breakfast was very good. We stayed three nights and it was different one morning was bacon cooked crisp and little round eggs and then other day was sausage patties and biscuit with sausage gravy. Lots of choices to choose from bagels, little Danish, oatmeal, cereal, and 2 waffle makers. Area was kept clean and stocked with food. Would have gotten a 5 star rating except the small parking area in front of the hotel and cotton ball pillows. Will definitely stay here again if price is right.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Knights3254 Congratulations on the birth of a great nephew. We are so glad that you were pleasef with your stay at our hotel. We appreciate your very insightful review and rating of your visit. We do hope you will visit us again soon. Best Wesstern PLUS Hanes Mall Winston Salem, NC

This hotel is perfectly located...close to town, close to the mall. close to the hospital...and close to the interstate! It is also quiet, clean. comfortable, friendly and well maintained. This will be my place to stay now whenever I visit Winston-Salem.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Thomas We are so pleased that you were pleasantly surprised with our hotel, its services and location. Thank you for choosing to stay with us and for posting this review of your visit. We appreciate your businss and look forward to seeing you again soon. Best Wesstern PLUS Hanes Mall Winsoton Salem, NC

Our family came to visit Old Salem for a couple of days. We had a discount coupon. Great room and delicious breakfast. Convenient to Old Salem and Hanes Mall. We will definitely come back when in Winston-Salem! Friendly staff and very clean!

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Joseph Thank you for choosing our hotel and for posting this review. We are so glad that your family was pleased with our services and accommodations. We do hope you will choose to stay with us again when you have visitors in the area. Best Western PLUS Hanes Mall Winston Salem, NC

Nice place to lay my head between tennis matches throughout the city. Many teammates enjoyed the same hotel. Convenient location. Enjoyed the breakfast. Staff was friendly. Room was spacious. Would recommend.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Randy We appreciate your feedback about your recent experience in our hotel. Your satisfaction and enjoyment are very important to us. We appreciate that you have taken the time to let us know how you perceived our accommodations. Thank you for choosing our hotel. We hope see you again soon. Best Western PLUS Hanes Mall Winston Salem, NC

I'm a single traveler and was given room 215 for my stay after a long drive. This isolated room is around a corner directly behind the elevators and next to the washer/dryer. There is a big conference here so the elevators are very busy and loud even after 11:00 and someone is doing laundry. When I called down to complain the person at the desk offered to give me the corporate number. Unfortunately it was too late and too costly to pack up and move.For the price I expected to at least get some sleep before another day of driving. Never again Best Western. Oh and not to mention the bathroom could use a little attention!

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Valued Guest We are so sorry that you experienced problems during your recent visit with us. Your experience is not typical of our hotel and services, however, we do appreciate your feedback so we can address the items mentioned and make improvements. We do appreciate your business and hope you will visit again. Best Western PLUS Hanes Mall Winston Salem NC

This hotel was updated not that long ago, but it has fallen into a state of grimy grossness. It just looks really poorly taken care of / cleaned. I paid extra to stay in a room with a "jetted tub," but the tub itself had these bizarre shell-looking shelves that jutted out in weird places. Ultimately, I didn't even make use of the feature and felt dumb for having fallen for the more expensive option. The elevator buttons rarely lit up, so it was never clear whether you were going where you thought you were going. The bed is rock hard, and the air conditioner never reached the temperature I set for it. Perhaps the biggest negative of my stay was the very thin door and walls; I heard it every time someone opened or closed a door on our floor, all night long, and consequently got a very poor night's sleep. Definitely do not recommend this hotel, which is sad because the location is convenient and the eating options nearby are terrific.