Best Western Plus Hanes Mall Hotel

The room was disgusting. It was dirty and refurbs were done very poorly with uneven tile work and walls. The tub was a safety hazard - not level at the bottom but with a rise of a couple of inches. The furniture looked like it was purchased at a second-hand store - scratched up and dirty. I had no hot water for the first night. I had to go to another room for the second night for hot water. The only redeeming factor was the front desk person. Very nice young lady. It's a shame that she has to work there. I visit Winston-Salem on a semi-regular basis. I will not be returning to Best Western.

Location was excellent easy to transit Noise level high. No isolation in the room Amenities pool was closed during my entire stay in summer Breakfast was a plus

Stayed at this hotel while visiting Winston-Salem. The hotel itself is average. Nothing crazy special, just a standard hotel. The location is very nice, the mall is right on the other side of the hotel with many stores and restaurant options available. The parking lot is easy to find a spot. The staff with an exception of one gentleman that I wish I got his name is not welcoming. The one gentleman is very friendly and personable, the rest are cold and just their to do their job and not exceed any expectations. Atmosphere is just average. The rooms is standard. We got a two queen room. The only complaint about the room is the tub does not drain very well. Also, run the water before you use it as there was air in the pipes. If you are the end of the hall with the staircase nearby and someone uses that door, it will slam and be very loud! But other than that, the hotel was quiet. You can hear the traffic from the main road but we are from NY so it was not a problem for us to listen to. And we did not hear any noise from the hotel across the street. The hotel was clean, could absolutely use so updating and refreshing paint/bleach but nothing that was not tolerable. The hotel was good for the price that we paid and perfect what we needed it for. The breakfast was blah. Waffle machine was nice to make a fresh warm waffle, but no other hot food was offered when we were there. We decided to eat breakfast out the other days we stayed after the first morning of not the best options. If you need a place to keep your stuff and sleep at night then this will suit your needs. Also, we did have cleaning staff come into our room and straighten up the room while we were out, put the privacy tag on the door after the first day we realized and the privacy tag was ignored and staff still went into the room, so keep that in mind when leaving for the day. The pool was not open when we were there so cannot comment on that.

Stayed here for 2 nights because a family member was in the hospital across the street and had already booked in advance. Pretty gross, smelled like weed, dirty, carpets coming up everywhere, shower leaking into the wall, no shampoo, just bad in general. We also had other family staying there and they said the same thing.

Dirty halls. Dirty room. Dirty elevator. Sink didn't drain. Shower leaked. Shower curtain broken. No internet for days. Whoever operates this facility is not paying attention. Avoid. Nice lady from Hawaii at the desk.

I was pleased with my stay because the room was clean and well appointed. All the aspects of the room functioned well. The bed was comfortable and the bathroom showed that renovations had been done well with no sloppy paint or tile work. I failed to discover the room darkening shade behind the sheers and as a result the light over the property on the south side kept my room lit all night. UGH. Staff was courteous and helpful. Breakfast buffet was sufficient--not much different from most.

My stay at this property was a complete and documented failure on every level, spanning from severe health risks to staff misconduct, all topped by a General Manager who actively lied to our faces. I have photos and video evidence supporting every claim, which I am uploading with this review. 1. Active Management Deception and Gaslighting Upon checkout, General Manager "Pam" refused any reimbursement for the horrific stay, then attempted to cover up the issues with lies: * Staff Misconduct Cover-Up: Pam denied that the female employee who woke us at 1 AM even worked at the front desk or existed. * Lying About Noise: Pam claimed room 531 next door was empty and therefore quiet, despite the fact that I have video evidence of the extremely loud, disruptive noise coming from that very room late at night. * Blame-Shifting: She argued that we "should have reported the issues earlier," disregarding the fact that the staff's actions and the sewage smell occurred during the stay. 2. Severe Health and Safety Failures * Property-Wide Hazard: The entire main lobby/entrance area smelled strongly of sewage, a critical and unaddressed maintenance failure. * Unacceptable Hygiene: The room was unsanitary. We found dry gum stuck to the headboard trim, hair on the bedding, and the bathtub drain was lined with visible black mold and heavy grime. * Filth and Pests: Video evidence shows thick dust and dirt accumulation on furniture, and we observed a gnat in the room. Trash was also left sitting in the hallway. * Policy Violation: Despite being advertised as non-smoking, hotel management and staff were repeatedly observed smoking directly outside the main entrance. 3. Hostile Service and Misconduct * False Accusation and Threat: The most shocking event was a staff member waking us at 1:00 AM, falsely accusing us of screaming, and then threatening us with eviction if there were any further complaints. * Unresolved Noise: The staff failed to control the actual noise disturbances (children screaming, loud neighbors) that lasted late into the night. Conclusion: This is not a service issue; it is a serious failure of safety, hygiene, and management integrity. The General Manager's decision to deny, lie, and gaslight guests proves that this hotel has no intention of upholding its standards. The token compensation offered (10,000 points) is an insult to the documented health risks and distress caused. Travelers should avoid this hotel completely.

When we arrived, there was a notice on the front desk indicating the pool was closed for the weekend. When I asked why, the response was the pool needed cleaned! I understand mechanical issues, but needing cleaned for the entire weekend was disappointing. No Sincere apology given by front desk. Having access to a pool was one reason this place was booked. Breakfast was average, but the grounds were clean. Thought advanced notice on pool issue would have been nice- if possible. No discounted offered. Overall- somewhat disappointed.

Very clean but uncomfortable bed. Breakfast was skimpy. No orange juice. Had to request for apple juice to be refilled. Coffee dispenser seemed very low; tasted more like hot water. Items available were scrambled eggs, sausage links and potatoes did not look appetizing, reheated biscuits and gravy, cold cereal and milk. Receptionist did not smile nor was friendly. Pool was closed due to lack of cleaning. We will not return.

I stayed at BW Plus Hanes Mall Hotel and it was indeed a pleasure. The Manager Pam was very helpful, thoughtful and caring. I stayed each week for two or three days at a time for three months and she never disappointed me once. I went there originally because the other hotel next to them told me they were full even though I had a reservation. In looking back I thank God that they disappointed me because I wouldn't have found this family oriented place to stay. I was on a work assignment and after work I needed some solace and a place to rest and recuperate. Mark and Rick were also great. They actually called me by name and showed me love and respect. If I had a concern or a request it was promptly dealt with. I have completed my assignment and I miss going there already because just like “Cheers” it always nice to go where everyone knows your name and are always glad you came. I would recommend this hotel to anyone journeying near or far because of how caring and genuine the staff are. See you on my next assignment if I pass that way again..Five stars for genuine service.

Some what Shady. The front desk has a manager trying to kill himself by nicotine. I would like to have a dime for every cigarette he smokes. Pam who is also a manager will treat you like gold upon check-in, but is a busy body and will get all in your business then talk bad about you to other employees. The staff that serves breakfast is a great guy. He handles breakfast 7 days a week, he will go out of his way for anybody and is excellence. The night manager is OK, just come in before doors lock at 11:00pm because he has alot going on and dont like to be bothered. Those Mario Brothers tournaments must pay out alot

Carpet stained with what appeared to be Blood. Reported this to the front desk but nothing was done to rectify the issue.

Stayed here many times and it is going downhill over the past several years. Decent breakfast, friendly staff, good price. But…. The rooms are falling apart!!! Slow drains, stains on door, electrical outlets loose on the wall, and some ratty furniture. After staying here several times, I think it's time for me to upgrade!

WARNING: WHAT EVER YOU DO DON'T STAY AT THIS HOTEL. THIS HAS BEEN MY FAVORITE HOTEL SINCE THE DAY IT WAS BUILT. IT IS NOW OUTDATED, OLD AND NEEDS A NEW LOOK. CARPET IS SO DIRTY. OUR TUB WAS DIRTY. DID NOT TAKE BATH FOR 3 DAYS. STAFF NASTY AND ABOVE ALL COCK-ROACHES

My husband was in Forsyth Hospital across the street. I was never sure how long I would need to stay. The hotel manager, Mark, said "don't worry about it. You will always have a room available". During such a stressful time, it was nice to know that I did not need to worry about the hotel room. I will admit that the hotel room is showing wear. However lobby was nice and always enjoyed getting my morning coffee and a muffin for breakfast. Rest of staff was nice as well. So my rating is mainly based on customer service. If you want a fancy room, this is not the place.

In the last few years, I have chose this hotel for my accommodations when the weather is expected to be hazard, I am a Novant health employee so it's very convenient. I must say this last time will most likely be my last time staying there this hotel continues to become more and more rundown And borderline disgusting just the attention to some small detail one including getting rid of the disgusting carpet and not renting rooms out that have broken decor..

Traveling from Texas to visit family over the holidays, I booked a room for my 3 nights in Winston Salem at the Best Western Hanes Mall location. The trip was booked thru booking so no upfront payment or deposit was required until check in. Was checked in promptly by Mark upon entry. He ran my card for the balance of the entire stay and again for the $200 deposit that was required. THEN he informed they had no key machine and that during my entire stay I would have to be let into my room by staff. It was AFTER they had taken the money out my account that I was informed of such an extreme inconvenience and safety concern being I am a female and traveling alone.. I have not been able to justify why I was not made aware of the situation BEFORE he checked me in or collected any money. And all he could say was “I'm sorry (shrugging) do you want me to cancel your stay. The stay was cancelled but my money was not returned as fast as it was came out my account. Pam did offer me a room for a night, however having money on hold and pending my entire stay and having go spend an additional $300 to cover a portion of my stay at another hotel made the offer unreasonable for the situation. It literally ruined my entire stay for my holdings and I'm still waiting on funds to be released from the situation.

We stayed at this location because it was across the street from the hospital. We had to be there the next morning, and this was the most convenient option for us. I booked two adjoining rooms, with one be wheelchair accessible. My first negative is that the adjoining door to the rooms would not open completely. My other complaint is that the shower had this strange plastic ridge (I guess to keep the water in the shower). It was vertical and when you stepped on it, it hurt. Most of the rest of my complaints about the room was the attention to detail on the walls and around the shower head. I also was not happy to see what looked like mold on the drop ceiling tiles in the hallway leading to our room. Also, when we checked out, the front desk person was too busy smoking outside to see me standing by the front desk. For the price and location, if I had to, I would stay there again to go to the hospital, but I would now know what to expect.

I feel it was a bit pricey for a best western and 2 star hotel but it was a nice hotel! Lobby was nice clean modern looking with a faux fireplace. They have small self checkout area for snacks and drinks which is very convenient. Staff was friendly and enjoyed the hot breakfast every morning! The best part was the pancake maker! I never seen one before and it makes two small perfect sized pancakes. Can watch it being cooked on conveyer belt catch it with your plate at the end. Super fast and if you have a little one, they would be mesmerized watching it because I thought it was pretty cool! We stayed here due to location because it was right behind hospital where we were visiting family. I had no idea till we got there and realized mall is literally right behind it with lots restaurants. I didn't pay attention to full name when I booked and on maps I just saw best western plus. It was very busy and think packed this weekend with a sorority event and conferences. Parking is little odd but not bad. At least it's all in same area and near hotel unlike some places where you have to park away and walk. The bed was nice and comfortable in my opinion just wished the pillows were better. They were fluffy but as soon as you placed your head on them it would go flat. Like the old worn down kinds. I thought room was nice and clean some things could have been better but it is an older hotel and I was surprised there was a jacuzzi tub. I didn't use it but looked clean. That shower pressure though was amazing!! Loved that the shower head had 3 settings that were very easily interchangeable! You could hear neighbors starting up shower though loud pops I guess from pipes but only when they first turned on water. Everything worked and has nice sized fridge and microwave which was very convenient as well! Oh and they had room service! We didn't order but prices looked reasonable! I would definitely recommend this place and stay there again if needed. We were on the 5th floor near the end and was pretty quiet.

Hotel is in a great location, close to major roads. Literally next to a large mall with fast food and sit down dining places all around it. Perfect location for striking out and exploring Winston-Salem. Hotel is clean and well-kept with friendly staff. I was shocked to find they provided daily room service without having to be asked, Our room was very clean. A/C, fridge, microwave, coffee machine (K Cup), TV, and internet all worked great. Shower had plenty of hot water in the morning and at night. Water pressure was strong, loved it. Breakfast was hot and fresh. Only negative was the ice machines. They only had 2 for a five story hotel and one was out of order.

The bathroom was not clean - Urine at the bottom of the toilet. There was an open shampoo and soap packet already opened which reflects that it was not cleaned so we were moved to another room. We will not be staying at this location in the future.

The worst hotel! Dirty, AC broken and barking dogs allowed in the hotel. Didn't sleep for two nights and the management did not do anything to help. We called the front desk repeatedly to report the noise and it was never resolved although they stated it was. In addition, the hotel is very run down.

We have become new members with BW as we loved our three previous stays at BW Plus. That all came to a grinding halt with this hotel. Simply put this place is lipstick on a pig. It is old, shower heads are low, no curved shower rods so you wear the shower curtain, mold on the bathroom ceiling, chirping fire alarms, dripping faucets and a poorly stocked and maintained breakfast bar. When we called and asked for engineering to fix the issues we were told they do not have an engineering department and would have to close down the hotel water to fix the issue. In my opinion this is a low budget property and does not meet BW standards certainly not BW plus. Very disappointed and questioning brand selection. I say though or other stays at BW Plus have been great.

The hotel shows its age with some cosmetic things, but overall felt very clean and safe. Staff was friendly and helpful. Location is good, with lots of shopping and dining options close by. This is usually the hotel I use when going to Winston-Salem, and it is consistently a good experience.

Find other lodging. This motel is poorly maintained, such as cluttered with debris outside of front entrance, pool full of green algae, elevator made scary noises. It appeared that carpet in room was not vacuumed between guests. Mini-refrigerator made a loud, clicking noise that interfered with sleep. Breakfast foods that are normally hot (eggs, potatoes, biscuits, sausage) were not warm. However, motel staff members were friendly.

Obviously you shouldn't expect much when you pay lower room rates. The rooms are clean enough but old. The front desk night person couldn't have more attitude and be any lazier. A little smile and helping your guest would go a long way. We won't be staying at Best Western again.

Clean room, friendly staff, nice breakfast. Would definitely stay here again. Hotel is located in Winston Salem and has many things to do in the area.

Staff lied about the pool stating it was warm! There was less than 1 foot of water in it. The room was a mess, tub faucet ran all night and it wasn't a trickle. Black rusty residue came out if the tub faucet when turned on. Bathroom was full if black mold and mildew. Tub drain was torn apart and laying in the surround. Tub drain was clogged. Blood splatter on the curtains. Room had an odor. Breakfast was OK was restocked. No complimentary package for rewards members.

Aggressive panhandler in lobby yelling at guests for money and a ride home. Staff ignored. We stood in line to check in and when it was our turn asked staff to call police and have person removed and barred from property. Staff ignored. Room was OK but wifi was not working and noise in hallway with loud voices and door slamming until midnight. Not at all a comfortable stay.

Smooth check in. Parking lot has a funky design, but plenty of spots. My room was a nice size. Bathroom layout was a bit tight, but the shower had good pressure and nice hot water. WiFi was very fast. Desk chair wouldn't go any higher than it was set to so it was too low to the ground. The room has A LOT OF LAMPS! Bed was comfy, pillows were lumpy. I did hear some noise during my stay, but nothing to extreme. The property seemed to have been update, but it missed the smaller details. Tile missing, bad paint, bathroom fan sounded like a freight train. Breakfast hours are only till 930am. Overall, if I had paid $150 a night, it would have been too much, but overall its a solid choice.

Great hotel and convenient to shopping, businesses and friends. Room was comfortable and clean, and staff was professional and courteous. Front desk gave me an envelope for business papers. I was impressed so I joined their loyalty program.

A nice place to stay. Bathroom is incredibly small, but the room is fine. They do have a continental breakfast, and the hostess was very nice to us. However, I came here on a business trip. I woke up early early in the morning to get some work done and went downstairs to stretch out my materials on a table. As I go into the breakfast area, I was reprimanded by the front desk person and told I was not allowed to sit in that area. I asked where I could go, and she pointed to a very small table next to the door. The table was made from a tree that had many cracks in it was lopsided so I could not write. And with the door opening and closing, I was cold. I tried to work in the business area, but the light was out. It was a nice place. But I think I would try a different Best Western.

Front desk was very nice and efficient. I appreciate how the staff always asks if there is anything needed, they are sure to take care of customers. My stay is always good, I'm glad the quality and value is standard.

We stayed at Best Western for 3 days. It was a very pleasant experience from the star to the end. The man at the front desk was extremely helpful, especially helping me to understand how the TV channel guide worked.

This hotel is in a central location of Winston conveniently across from Novant and Hanes Mall. There are plenty of great restaurants to choose from and tons of stores for shopping as well. The best part is that is right off the interstate i-40.

Dated hotel. Elevators sound like they are going to stop working any minute. Sheets had stains. Curtains didn't close. Wasn't the nicest or the cleanest. Definitely didn't feel like I got my money's worth.

This place has been renovated so it has a modern look. It was not high end but very reasonable for this area and the staff were friendly. Breakfast was well supplied and the crew was very very attentive.

Headed to the beach. Great place to stopover. Good rate, clean all around, fitness facilities and close to restaurants in Hanes Mall complex. Easy access back to interstate. Breakfast was complete with a few options including a pancake machine for fresh cakes.

It was a very pleasant stay. I rested well. I traveled to drop my daughter off to college, and will be staying here when I come to visit her from here out. Parking lot only needs to be paved a little bit better. That would be my only complaint.

I have to say that The front desk staff was very pleasant and helpful. This site has always had a great staff who aim to create comfortable stay! My room was very clean and there was not any noise or disturbances.

We first encountered a musty smell and the next morning, after all of us being up all night sneezing, we noticed black mold all over the wall and air conditioner in the corner. We are still suffering from the effects of the room with stopped up lungs and allergic reactions from the mold.

The breakfast was good with a few options to choose from. The rooms were clean but the floor looked like a few spots were missing during cleaning. The beds were very clean and the bedding was too. We didn't think the beds were comfortable though. They were really hard. We didn't like the hallways smelled like pot. We don't care what you smoke, to each their own, but I have asthma. I got a non smoking room for a reason. If it wasn't for our AC filtering most of it out, we would of left right away. Just smoke outside the hotel is all I'm saying.

The hotel is modern and very clean and comfortable. The breakfast was good and t and the breakfast area was well maintained and tables were quickly cleaned.. The staff were friendly and helpful. I would definately stay here again.

The folks who work here are lovely and the place is very clean. The sheets on our bed feel cheap - very stiff and heavy. ONE bath towel per person, small, thin and don't actually remove water very well. Thin cloth shower curtain that sticks to you when wet. Shower is very difficult to adjust ( not a problem I've ever had before). Breakfast? Sausage patties, sausage gravy, fried potatoes, almost everything sweetened, “whipped spread”. No whole wheat bread, no peanut butter, plain yogurt, plain oatmeal. If none of that bothers you, ignore this review. I won't be staying here again. The price isn't a bargain - I'm accustomed to cheap hotels that skimp on the details. I expected better but didn't find it here.

This motel is disgusting! Our first room reeked of cigarettes. We were moved to a room that had roaches in the shower, the tissue holder , the sink and the carpet. When I opened the bathroom it reeked of weed coming from my he vents. Sirens from ambulances squealed all night and early in the morning At 3 in the morning a crazy man was violently trying to open the adjoining door between our rooms. We decided to pack up and get outta there. As we left, The hallway of the third floor reeked so bad of weed that it smelled like somebody hot-boxed a bunch of skunks. Don”t make the mistake of going cheap like we did. Upgrade and spend your money else where.

The rooms were clean, breakfast good, and nice staff. The only thing I disliked was the pillows. They were a bit small, it wasn't regular sized pillows. So a little bit hard to sleep. Had to stack 2 together. Overall pretty decent.

Great stay room was clean service was excellent and staff was great. Hotel is in a great location. It is convenient to both colleges and also great for shopping. Not far from either interstate. At check in you were greeted with the welcome to Best Western.

We were in Winston-Salem for Bands of America Competition. Competition and award ceremony ended late (11:00PM) and we stayed overnight rather than drive home. The location was convenient to the facility and reasonably priced. The room was great, clean, roomy and comfortable. We had no problems. Staff was helpful and friendly. A very good facility.

Staff was nice, breakfast manager is very sweet and accommodating. Cockroaches were also very welcoming…. Road noise is VERY loud and there is exactly zero sound insulation. The weed smoke in the hallways is just enough to be stinky, but not enough to be fun.

The bathroom tub had several bugs. As I washed down, more appeared. As this was happening my husband was sitting at the desk and his legs were being attacked by bugs. The room was also very musty. We left immediately to a new hotel. It was so bad we didn't even care about losing the money. I will be contacteing corporate to file a formal complaint .

My husband and I enjoyed our stay. The staff was professional, check in and out were very quick. The room was quiet, clean, comfortable, and everything was in working order. We would definitely recommend this hotel.

Enjoyed our stay place was clean, beds was comfortable and breakfast was excellent. Stayed for a few days both gentlemen attending breakfast was excellent and very friendly with assisting myself and my family with the pancake machine. Front desk staff was superb Ms.Pam always goes above and beyond expectations. Thank you for a wonderful stay and we will be back in November.

The staff were friendly and accommodating. Adequate parking for guests. Rooms are clean and beds were comfortable. Bathroom whirlpool jets needed cleaning so I only used the showers. Overall the room appears decent. Breakfast not much to choose from but you can find something to pick you up until you hit the mall next to it. Gym has variety of equipment for work out and was clean. The pool was close for maintenance- I was a bit disappointed since that was one of the reasons I choose the hotel.

Everyone was great and friendly the room were very clean, and my family enjoyed it we were there for a memorial service for my mother. The breakfast attendant was a great asset to them his attitude was very positive as he greeted and attend to their needs

There to drop off my son at college. The room was clean, saw no bugs. The breakfast had eggs, sausage, biscuits, gravy and pancakes with juices , cereal and yogurt etc. The staff was friendly. Pam was awesome! The walks are thin, you can hear a lot. We wanted to play cards and didn't want to disturb anyone with noise level, so we played in the lobby at night. The staff never bothered us . Had a problem with reservations but the staff was awesome and took care of it quickly and professionally.

Convenient location to everything. Great deal. Good value. Free breakfast. Has a gym. Nice staff. Near malls and shopping and close to Wake Forest. It's our go to place when dropping our son at school. It's not the four seasons but good value for the money!

This place is really a hidden jewel! It is nice, clean and neat and serves a great breakfast by Swift! It is adjacent/close to a really nice mall and is convenient to area attractions. I would definitely stay here again - the most comfortable beds, it was quiet so we slept well and the staff from the front desk to housekeeping were friendly, professional and very helpful. We will definitely be returning, especially if Swift is making biscuits & gravy!

The staff is friendly. The breakfast was fresh and filling. The room was comfortable. Definitely leave any garage outside the room to avoid crawling visitors. Although it's located near Hanes Mall and several restaurants, I did not have an opportunity to visit. Hopefully I'll be back to check it out.

This stay was likely the worst we've ever encountered. We experienced bed bugs. The result is more unpleasant than one could imagine. The room also had ceiling damage that appeared to have had some poor repairs made. Breakfast was poor on account of the server being unable to keep up with demand. Seriously, I'm one that seldom does surveys, but this deserves negative commentary as a warning to others.

The front desk staff addressed me so pleasantly. They are always willing to assist in anyway needed. My room was nice and clean. The halls were very quiet and my sleep was amazing. I will definitely stay again.

The stay was really good. The hotel staff was friendly and they are always willing to help with anything that may be needed. The rooms are clean and comfortable. The only thing I noticed was the pool was not yet opened, I really hope it would've been open.

The rooms were clean but small. The pool was waiting for an inspection so we couldn't swim. The pool was one of the main reason we chose this hotel. The hot breakfast was good. Would not recommend this hotel.

Let me start by saying it was clean. And that's were it ends. Shower was bloken, not enough chairs in the breakfast area. Mistery stain on one of the sheets, and the topping on the cake was that to pool that was listed as a feature is not actualy open for use. (My kids were devastated)

Quite pleasant stay, our room was clean & well supplied. We stayed for two days and didn't need room cleaning, We only requested towel replacement which was delivered promptly. The breakfast was actually quite good. Sausage Eggs Biscuits & Gravy and much more Hot and fresh. Considering what hotel breakfast has become during the great illness, we were pleasantly surprised. The hotel was located conveniently to our destination and many stores & restaurants. The only issue was that the room carpets could use a good scrubbing. Wasn't real bad just well traveled & dated. We would stay here again.

Was a little nervous about the stay because there were mixed reviews. Paul McCartney was in Winston -Salem and most hotels (including this one) were full. The hotel was clean, the breakfast was nice and more than just a continental. Bed was comfy and shower had plenty of pressure. Nice flat screen TV. I have to compliment the front desk clerk Kayla, she was cool under pressure with a very busy lobby. She was friendly and never lost patience. Swift in the breakfast area was very friendly and stayed very busy keeping things full and clean. I was pleasantly surprised by my stay and would recommend if your not looking for a super fancy place. It was a great value too.

Wish they had a pool, not just a gym. Breakfast was a very good hot one including: biscuits, eggs, sausage, cereal, fruit, juice and coffee. My king room was quite large with a chair and ottoman. Wish the front desk clerk asked if I was a Rewards member. I had to ask ......to receive 2 free bottles of water.

Awful Hotel . Bathroom awful run down AC not functioning correctly Street Noise Overbearing Fabreze like smell in room Uncomfortable Beds , sheets and Pillows Had to Park car on a dirt parking lot Dirty doors and walls It's been along time since I stayed in a place this uncomfortable NEVER AGAIN

Nice friendly place to stay. The breakfast was nice and clean. PAM was super helpful. We would definitely stay again if we need another stay over. It is across from the hospital. Lots of places to eat in the area

I have stayed at this BW+ one week a month for the past 2 years. It is clean, quiet and easy proximity to restaurants, shopping etc. The staff know me when I come in and the rooms I prefer are always booked for me.

Hotel was clean, room was accommodating & King bed was comfortable, had a great night's sleep & nice breakfast in the morning, good value, only major improvements would be to fix parking lot & train front desk staff to be more professional & inviting to guests.

Rooms were dirty. Whole place reeked of pot. Furnishings in room were broken. Noises kept me up all night. Breakfast was inedible. No napkins or juice at breakfast. Food under and over cooked. Note on main door that entrance would be locked at sunset for guest safety.

Impeccable service ! Great friendly staff ! Clean, Cozy, Convenient, Fresh hot breakfast, eggs, sausage, pancakes, muffins, biscuits, gravy. Great location. close to everything. Highly recommend…………..

I was put in a room that was INFESTED with bugs. Someone please explain how that could happen? and all I got was "sorry, let me find you another room" ???? I almost got the feeling the person checking me in gave me that room on purpose.

We were unable to stay at our new home for 2 nights and the Best Western near Hanes Mall was extremely clean and comfortable. The front desk was very helpful and enjoyable to talk with. We plan to stay there again!

My bed had white comforter that had stains on it In rest room the white towels that were hanging had black and brown stains on them My room smelled like a smokers room which I request a non smoking room The hallway every day had dirty towels and trash sitting outside ppls door The cleaning ppl when I asked them is there a garage area I can bring my room trash too they just look. At me So every day I would take my own trash out to the dumpster area so I didn't have to put it the hallway like everyone else

The lobby is very shabby. There were bugs in my room, hair on the sheets and holes in the sheets. Staff tried to cover the condition of the sheets up with bleach smell. I do not recommend anyone stay here.

My room was not cleaned during my 4 night stay. Only 2 wash clothes were provided and when I asked for extra wash clothes I was told none were available on several occasions by different ladies cleaning other rooms in the hallway. Both acted as if I offended them for asking. The furniture in the lobby is worn and needs to be replaced this sets the tone for the property. I would expect more from this hotel considering the proximity to the hospital.

I have stayed at this location multiple times while working town. This is the quietest hotel I have ever stayed at. I never hear other guests in the hall or above me. The rooms are always clean and well kept. The Staff is very friendly and welcoming. I highly recommend this location

Clean.. did spot a little critter under the lamp crawling around… didn't see any others. Other than that.. room was clean minus the towels on the sink were already wet. Good stay overall and would stay again in the future.

The room we occupied for 10 nights was a delight to return to each night Mr. swift was always a great guy to have our breakfast with him as he was totally on top of things and had an amazing personality. The front desk staff were very nice and helpful with our experience and we will be returning in about 6 weeks. Kudos to all the staff and my only complaint is that we encountered people who were not taking precautions and wearing masks while Covid is still a concern.

What I need in a hotel is cleanliness, a personable staff, a hot shower, some peace and quiet, and a comfy bed. If that fits your needs, then this is a great place to stay! Breakfast leaned toward the sweet end of the spectrum, but overall we had a great experience.

My partner and I were coming to town the night before a day of appointments. Unfortunately, due to a medical event we were not able to make out trip. We made our reservation with Kayla. She was efficient, friendly, and helpful. When I called to cancel our reservation I was pleased to find Kayla on duty. She cancelled our reservation without complication and was very kind. This is the type of employee who attracts business to an establishment. You can be sure we will stay at Best Western Hanes Mall on our future trips to W-S.

We always stay here when we come to visit Wake Forest University. Always clean, friendly and the location is so convenient. Love getting a hot breakfast too! We look forward to our stay every year and always recommend this hotel to friends!

This is my first time to stay at this location in 2 years and sadly, it will be my last. I was shocked at how much the hotel has taken a turn for the worse. The entire building smelled of mold, torn furniture and over used bedding. The pillows were absolutely terrible! Cleanliness was below average, it wasn't awful but enough to where I will not stay again. Lastly, the staff I encountered was extremely rude during check in and check out.

Front deskStaff refused to wear over nose. Ripped and stained furniture and bedding. Mold in bathtub.very poor quality. Needs a complete overhaul- do not stay here. It should be your last option. Needs complete staff training.

Tweezers from a past guest found in the room. This is a pretty good indication cleaning isn't detailed. In the time of covid one would think cleaning would be priority. The shower curtain rod was barely staying up and poorly mounted. Shower curtain wouldn't stay closed and was so long it was a safety issue because feet could get tangled. Ceiling was peeling. Carb only breakfast.

For being a BW Plus, it was more like a normal BW. Breakfast was COVID reduced to cold cereal and pastries, juice tasted pretty weird from the fountain. Rooms are decent, some lingering odors in halls, elevators and rooms, in my opinion maybe pot, and although they are nice and clean, they are a little cramped. Our window on the 3rd floor didn't have a screen, which, when you have kids, kinda freaks you out. I had to keep the window open cause it was stuffy and there was a strange smell (I had to keep yelling at my kids to stay away from the window). My wife thinks the odor was mildew, cause there was blackish greenish spots in the bathroom ceiling and on the bathroom door. The rooms are pretty sound-proof. The whole place is clean and pretty. The parking lot basically doesn't make sense, and it didn't bother me too much cause I had a Tahoe, but, it's all tore up and stuff, and I'm not sure why. It's probably the ugliest thing on the premises. Half the staff are really nice, half of them were aloof. Winston-Salem is nice, too, but, busy, cars everywhere, it's like a mess of 10 different highways. The restaurant nearby, the Carriage House, is in walking distance, but to drive to it you have to use like 3 exits, haha! But it's worth it, the food was very very good, and the people there are so nice. Hope this helps!

Stay someplace else. If you like to overpay for shabby, this is the place. Do you live hearing water dripping? Running up and down the stairs until you find an ice machine? Take a dip in a dirty pool? Ride an elevator that is filthy with notices taped to the wall? And pay $200 a night for this? And is a $64 Uber ride away from everything? Enjoy.

We had such a great stay at this hotel! It's very lovely and the staff is amazing! Everyone was so nice to deal with. The room was comfy and large! Nice beds! And the location is fantastic, a short drive to everything! We will definitely be back to stay here again.

Good for one night but I would not recommend this hotel for an extended stay. Outside of the water bugs in the bathroom and cracks in the siding of the walls in the room don't expect much. The breakfast was adequate and the staff was friendly but you pay for what you get.

It was acceptable, and we had no problems. It's just a dated hotel and not the cleanest place we've ever stayed. We were on our first trip without kids and hoping for a nicer place. Overall feeling of our stay was "MEH."

I took a shower late at night and found out that the door knob was loose. I was not able to open it So I had to call my roommate who tried and gave up. So, she called the receptionist, she came try again and had to open the door breaking it. Called the manager at the end of our stay and said that he would reimburse me $30.00 . He said, well you know I had to damage the door, so I answered him I didnt want to break the door, I didnt... Since I am a VRBO owner and I handle much better those kind of situations, Manager deserves a 1 star. I would suggest to have the maintenance person to tight all the door knobs and check those and much more. Rooms are old and small. As well as the shower. I give a 5 stars to Pam, one of the receptionist who was helpful and extremely nice. And 5 stars to the receptionist who decided to break the door and let me out. Maybe Pam should be the manager. Time to have women as managers.

Although I don't like hotel rooms with the sink outside the bathroom, this room was very clean and accommodating. The internet was unreliable and weak. The fitness area was small and the Treadmill didn't work. The hotel staff that checked me in was personable, professional and helpful.

Room was very clean, staff very friendly and helpful. Close to wake forest Baptist Hospital. Feel very comfortable with location in a good part of town. The wife and I highly recommend Best Western Plus always a pleasant experience

This is my family's second time staying here when in the area. The rooms are always clean and the staff were attentive and knowledgable. We only experienced a minor issue. The tub drain was broken, but that was a very minor thing.

I went to Best Western because of the reviews that I had researched and checked out online first. Overall everything was great, the room was clean and the staff were very courteous and friendly! I was a little put off that they did not have the great looking full breakfast buffet that originally drew me to consider the hotel. I was told that it was due to Covid (understandable but disappointing)! There seemed to be a lack of optional cable channels although they have two "HBO" channels and the major news channels if that's what you are into. I stayed in the two queen size room and the room seemed small as well as the bathroom. However I would stay there again because it served my purpose for staying and the staff were sincerely interested in doing their best to make sure everything was pleasant! The price for my room was great as well, it just wasn't what I expected it to be though from the way that it appeared online. I guess that I was a little put off by that as my first impression, but after I got over the shock, the price was right and the staff made my visit well worth while and I would not hesitate to stay again! The beds slept great! I hope this helps!

This place should get zero stars, but no such option. Very small room – if you are sitting at the desk, impossible for someone else to walk by Furniture – peeling veneer Wireless network keeps dropping Light fixture coming out of ceiling Despite their own web site – fitness center is closed Despite their own web site – there is no full breakfast, not even complimentary breakfast. Signs in breakfast area say there is continental breakfast but only have “grab and go” with the most limited options. Slowest elevators I have ever encountered. Free local calls under 30 minutes but toll free calls get cut off after a minute or so. A hotel with 130 rooms needs more than one washer and dryer for guests to use. Tub faucet constant drip – no hot water to take a shower – water drains super slowly. Washing machine – soap drawer disgustingly filthy Dryer had about 5 years of lint in the lint filter Can hear the running water in the room next door Missing the simplest things – no pen, no note paper The entrance requires a tight turn from a busy street and most of the parking lot is not paved. And no one at the front desk cared at all

Second time I stayed here for a business trip. Location was convenient to everything I needed and staff was accommodating as always. When next assigned to this location, I will stay again - sign up for the Rewards program!

Everything was wonderful . All Staff Was Courteous And Helpful. Breakfast Was Good Considering COVID-19. I Plan To Visit Again When I Am In Need Of A Hotel — This Wikk Be My Place Of Choice. Room Was Clean.

Day 1. After we checked in we immediately dropped our bags off in the room and went to view the body of our deceased relative. We noticed that the room we reserved was not similar to the one we purchased online, but we didn't have time to acknowledge it until we got back to the hotel. We were told that you do not offer rooms like the one advertised online. I was ok with that explanation. However, it should be noted somewhere on the website that the room shown is not similar to the room on the website. Day 2. The next morning I woke up and saw the stained curtains. Then I went to take a shower and noticed the drain was not working. The water was up to my ankles by the time I got out to dry off. I called to report the dirty curtains and clogged drain in the tub. I requested to be moved to a different room. The woman in front was nice enough to oblige. We received our key cards and moved our luggage to the new room #325 and left immediately for the funeral. We came back to our room long enough to change our clothes and left out again. We did not get back to room until after midnight. Which is why we did not notice the filth in the bathroom immediately. Day 3. My husband walked in the bathroom. He asked if I had been in there. I had not. He asked me to take a look at the toilet. What I saw was utterly disgusting. I noticed poop particles all over the toilet, towels, and walls. I called the front desk immediately and asked to speak with a manager. I was told the manager did not come in until 3pm. Around 3:20pm I called and spoke with Pam. I explained everything above to her. This hotel is very unsanitary. It is also a health risk as housekeeping is not thoroughly cleaning the bathrooms. Properly cleaned rooms should take precedence over everything else as we are still in the midst of a pandemic. Cleanliness is the most important detail to keeping customers safe and protect from the COVID-19 virus as well as other harmful bacteria. Since the second room was in worse condition than the first, we decided it would be best to clean the toilet ourselves using the gloves and Clorox wipes we keep in our vehicle. I should not have to clean up a room that should have been thoroughly cleaned prior to our entrance to the room. I contacted the general manager and the manager of the hotel. I asked for information to contact the corporate office myself. However the GM wrote me back to inform me he would forward my message. I would prefer to do this myself.

Excellent stay, friendly staff, easy access from interstate 40 and right next door to Hanes Mall and across street from hospital great location. Lots of restaurants directly behind hotel will definitely use this property again.

Coffee was always available when we wanted it. The staff was always pleasant and helpful, We were close to the hospital at this location. We felt safe during our stay. One small repair was requested, and taken care of on the same day.

Wonderful stay. Always friendly and welcoming service. Quiet, clean, and safe atmosphere! The rewards program is a must. Its nice to earn point and free snacks! I travel for work in the area and im always able to get a lovely room and Ive come to know the staff and they are wonderful

It certainly served our basic need for an affordable place to stay. They are not doing normal breakfast due to covid so they are doing “breakfast bags” to take back up to your room, and one morning they were out of bagels. Our room keys also stopped working prior to the end of our trip but they fixed it. Beds are not comfortable but shower desk microwave etc are fine. Reasonably clean.

I did have some trouble with the water not being hot but soon before I even had to call the front desk they were already on it and got the water to work so I was really happy about that. Friendly staff helpful too. Close to many food options!

Due to Covid-19 gym and pool closed which is a given rooms were good clean fresh and clean. Lobby was very clean too front desk staff very helpful the Hispanic lady very friendly and helpful the morning staff was good but could be a little more friendlier also would have been better if she has her mask on as required by all personal. Breakfast was a little bit sad but I totally understand due to the circumstance everything it's not full up and running. Over all my stay was excellent will definitely recommend to family and friends!

I've noticed over the last 20 years a lot of mid to low level hotels have seriously declined on what they deliver Best Western is not one of those. Quite the contrary they have consistently stepped up their game almost heading into high end level this place is no exception. If you can get in get great place to stay!

The room was clean, but our view was depressing. The outside perimeter is in need of maintenance the fence is need of repair. At night the lighting was poor if I was alone I would not have felt safe. Customer services was okay.

Not very impressed with this hotel. Pool wasn't open (not their fault, totally understand that) but that was really the only reason we booked here. When we arrived there were people everywhere not social distancing..apparently there was a party in one of the meeting rooms. The room we stayed in was pretty run down. Mold in the bathroom (on the ceiling, around the tub) hair in the drain that wasn't ours, and a couple bugs we had to kill. All of this I could get over..but the smoke that could be smelled in our room from a room down the hall was the last straw..not just cigarette smoke. The party that was downstairs was moved to a room I'm guessing. Do yourself a favor and spend a couple more bucks to stay in a nicer place.

My daughter and I were in Winston Salem for only one night and I decided to stay here, this was the best decision I could have made. We were apartment shopping so by the time we reached the hotel we were exhausted. When I approached the front desk I was greeted with a smile as the clerk sanitized everything before I used it, because she had just helped someone before me. The lobby was extremely clean and smelled so good. The room was beautiful and clean, no hair on the bathroom floor, I see that alot in hotels. We decided to sit down for a minute and rest but the beds were so comfortable that we took a 3 hour nap, got up took showers and got right back in our comfortable beds. I was overall pleased with this hotel, the only thing I will do different next time is request a room away from the ice machine in the hallway.

Stayed here during vivid 19. Understood social distancing practices. But while checking in late. Midnight. Saw a homeless person passed out at the computer station in. And had to acknowledge that we would not try to stay here for more than our 1 night. Checked out on May 09. Realized that we had forgot our electric toothbrush. Called front desk. Very short and not helpful. Acted like we were an inconvenience to her. Never offered to look for it. Will never stay here again. Old and tired hotel. Lousy part of town.

Recommend this Hotel for whatever your travel plans are for!! Extremely well staffed, clean, and go above and beyond to make you feel at home! Thank you to the whole staff here your amazing and I won't book any where else if possible

We came in with a college baseball team from Michigan with 32 players 3 Coaches and a bus driver. We had never stayed here before and were very satisfied with the Staff,Clean rooms ,Breakfast and WiFi. I liked that I could grab a fresh cup of coffee any time 24 hours a day. If our Players wanted a snack they could get it from the store set up in the lobby and the hotal had a wounderful location.We stayed there a total of 4 nights and would stay here again.

The Best Western Plus Hanes Mall was a welcome sight at the end of an 1,200 km/750 mile day's travel from Toronto. The last 15-20 minutes seemed to take forever after exiting highway (US-52) but we were there soon enough. Check in was efficient and we got into our room without incident. The desk was sure to get us a room apart from the college baseball team that was sharing the hotel. I don't know about anyone else but we had a peaceful evening and chatted with some of the players at breakfast next morning. Ours was a two Queen room and as is now commonplace with mid-tier hotels, there's only a single bedside table that's between the two beds. Two AC outlets are included in the base of the bedside lamp. A personal bugaboo, lighting seemed predominantly the "cool white" colour temperature that I dislike. I much prefer "warm white" lighting. The beds were comfortable enough and the TV had a variety of digital and analog stations. The room itself seemed a bit on the narrow side, care was required squeeze between the dresser and bed or between the workstation and bed. The room does have a small sitting chair that I always find convenient for putting on shoes. While it seems the decor has been updated recently, the environmental system has not. It's an under window unit and, like older style units, the original unit controls are still in use. That is, there is no wall thermostat. Also, it may be my imagination but it felt a bit louder than I'm accustomed to with newer units. The room features a sink and mirror separate from the bath and toilet. Towels and towel bars were plentiful. Breakfast was included and featured the usual fare and was otherwise unremarkable. Overall we were happy with our one night stay before moving on. BTW, we spent 1/2-day visiting Old Salem before moving off to our next destination in Charleston, SC.

A good location for Hospitals in the area. Easy Entry or Exit to I 40. Hanes Mall available for shopping and several Restaurants. Staff very efficient and friendly. Nice breakfast area and computer area. Thank you to Phyllis in Housekeeping, Pam and Gwen at Front Desk. Will book there again. Reasonable rates and perks.

Main thing was our room was very clean!!! The whole hotel was clean. Staff was super nice and helpful. Breakfast was good as well. Definitely would stay here again and would recommend to anyone. Convenient as well

The staff and hotel were extremely helpful and caring during an unexpected long term stay! The staff went out of their way in a number of ways to accommodate me, be it at the front desk, food service at breakfast or maid staff who were always helpful and willing to go the extra step!

The rooms here are clean and very comfortable. The staff was also helpful. My one complaint is that the breakfast buffet was not adequately stocked. They were out of various items when I arrived at 8am. Would have given 5 stars if not for that.

Came and checked in a quarter till 3p. The receptionist at the front wasn't quite warm and friendly but she was professional. I've travel five hours on the road to come visit friends and family. Knowing it was going to snow, decided to check in to this location and get some rest. After being checked in and two hours later. Relaxed and had a couple of drinks. There's a knock on my door. Since I didn't get up fast enough, the foreign Filipino lady let her self in my room asking me questions about my check in. Very uncomfortable, so I asked if there was a problem. She said yes, left and said she will be returning to the front desk with a call to my room. All I want to do is relax after working and driving all the way up here to spend time with my fam. Next time I will make other arrangements. Bad enough the room isn't clean with dirty Q-tips swept under the bathroom sink.

Great place to stay, good breakfast and friendly staff. The room I stayed in was clean and nice, making me feel at home. Their customer service was excellent and I plan to stay at this hotel any time I visit Winston Salem

My wife & I enjoyed our stay at the Best Western. The breakfast waffles are excellent the rooms were clean & the staff were helpful. We stayed three nights and I'm very pleased that I choose Best Western for our stay. Reasonable prices and comfort made our stay worth while.

Location is very convienent to Forsyth Hospital. My daughter-in-law had to come there for surgery and the location could not have been better. A friendly staff made the stay even better. My grandson loved the breakfast, especially the waffles! Would stay there again. Good rate

This hotel had all the amenities and comfort I needed for a great one night stay. The price was very reasonable, customer service was great and the breakfast had good options. I highly recommend this location.

We started staying at the Best Western Hanes Mall in 2018. It was the best decision. Very enjoyable stay each time. We choose it over and over! Our 12 year old daughter insists and says the breakfast is the best and the employees make her feel safe.

My group stayed here for two nights with two rooms on separate floors over the weekend. Hotel seemed decent enough, however, we had no hot water. On Saturday morning I noticed the issue when I went to shower and immediately informed the front desk. They advised they would have maintenance address it. Then again Sunday morning our group experienced the same issue on different floors. When checking out Sunday morning I again advised the front desk personnel of the issue and their response was that they were aware it (as many guests had complained) and it was probably because they were just busy that weekend. I was disappointed that the hotel was unable to provide the very basic amenity of having hot water for a shower and then was unable to remedy the issue in a timely manner even after multiple complaints.

The staff that checked us in was very helpful and polite. I wish I could remember the desk clerk's name. She checked me in about 7 pm on Friday and checked me out at 1 pm Saturday. The hotel is a little worn but overall okay. My wife is very particular when it comes to hotel stays and her comment was, "Its not somewhere I would want to stay again". The hotel stay was a very good value for the cost. Yes, the bathrooms are small. The street noise is amazingly not a problem.

The lobby & dinning extra clean & nice. Nice secure parking well lit. Rooms were clean, bed comfortable. The breakfast had hot choices & offered options-& hardest working lady around keeping it clean & stocked. Night clerk Gwendolyn super sweet & warm. Only thing I'd do differently would be to ask for room not on hospital side of building-some noise from ambulances. Overall for the money, a good bargain. The other folks staying were friendly & on their way to family events.

Spending Christmas here was actually very enjoyable, I reserved a king room with spa bath. The bath was very comfortable, as well as the bed and the front desk service was very helpful and so nice! Thank you

Very accommodating staff. Room was clean. Breakfast was served a few minutes early which was nice for us early risers. Convenient location close to the hospital. Easy check in and out. Would recommend this Best Western.

Front Desk personnel were friendly with exception of 1 employee, her cell phone was more important then the guest in front of her, constantly giving the wrong information and the list goes on, breakfast was horrible, tables were constantly dirty during breakfast, the hallway on the second floor smelled like a skunk just went off, carpets have not seen a good cleaning in a long while, probably never since opening.

A good stay around the Thanksgiving holiday, convenient, my room was very clean, all services were fine, front desk (Akita) personnel and houskeeping staff (Edith) were excellent.Only improvement would be healthier breakfast choices, and better coffee.

We stay here whenever we're in Winston Salem NC. The rooms are clean, the staff is always pleasant and helpful, and the free breakfast is excellent. It's conveniently located near the mall and many other shopping areas.

We stayed two nights at this hotel. It is conveniently located for a short drive to a number of attractions and restaurants. This hotel tends to attract business people. The breakfast area is clean and well-maintained. It has a modern feel. The parking area is large and easy to maneuver. Those with mobility issues will find this hotel quite accessible. while there was nothing outstanding about this stay we were pleased in general and would not hesitate to stay again.

We had a very nice stay. We had a 4th floor room. It had a very comfortable bed. TV had great channel selection. The lighten was quite adequate. The elevator was quick too! Breakfast was good too. Nice selection.

I highly recommend this hotel. It is right off the road and close to many restaurants, the mall and other shopping areas. Wake Forest Baptist Hospital is about 20 minutes away and there are 2 hospitals across the road.

Do yourself a favor and request a room away from the side entrance of the hotel, if not you will have to hear the door slamming ALL night long! And if you are looking for a hotel with a bathroom big enough to turn around in do not get room 231, the bathroom was the size of a portable toilet with a shower!

We often stay at Best Western Hotels, especially the Plus. We find the quality to be a good value and quality to be consistent. We would definitely stay here again should we be in the area. This BWP could use a little cosmetic touches but minor

BE CAREFUL - They took extra money out of my account - over 300.00 dollars. I only stayed one night. Hotel will not return calls. Corp. office keeping telling us to deal with the local place we stayed. We are out 200-plus - We will never stay there again or stay at a West Western...

I attended a conference in Winston Salem NC and chose this Best Western Plus for my overnight stay. My room was very clean, very comfortable bed and bedding, TV and WiFi all in good order. A nice variety breakfast was offered with the stay. A welcome addition to begin a long conference day. The convenience to the conference center was also a plus for me.

The outside of the hotel looks like it has been there for a while. Happily, the inside of the hotel must have had an extensive remodel to bring this Best Western hotel up to the plus standard. The WiFi was easy and everything in the room worked well. Our hotel was very quiet during our visit. The staff was friendly and helpful as well.

No frills but very adequate for the price. Decently clean, very good free breakfast, excellent location with respect to Wake Forest and the giant mall. We were very happy with the quality-price ratio. Nothing spectacular in the rooms, no view, and you can hear when the neighbors turn on their shower but all in all, we were quite satisfied.

Great valuefor the price...rooms were great/clean and the hot breakfast was nice. My check in and check out were seamless and all the staff were extremely friendly. I would definitely stay there again if in the area.

I booked this hotel for a group outing (55 people). I was a little concerned when we pulled up, because of the lack of pavement in some of the parking area (construction). But once we went inside and checked into our rooms, my worries were over. the rooms were clean and the staff were excellent. The only complaint that I had, was the lack of hot water.

Was in town for the Hornets-Sixers game and stayed just one night. Front desk very courteous and check in was quick. Stayed in a 2 queen room and it was great! Wifi was fast and reliable, beds were soft and took advantage of the microwave and fridge. Shower had nice water pressure, but the ceiling was a little low. But as long as you're not about 6'5", you should be fine. Hot water was lacking on Saturday morning, but it wasn't cold. Room had everything we needed. Breakfast was nice. Buffett had fried eggs, sausage, biscuits and gravy. Also had two waffle makers, one for minis and one for a regular size. Also had a good array of juices and coffee. Breakfast area was a little small, but I made it down before the crowd showed up. Parking close to the hotel was hard to find when we returned about 10 Friday night, but there was plenty of parking, even if you had to walk a little. Will definitely return to this hotel if I'm in the Winston-Salem area again. Novant Health was right across the street, and Hanes Mall right next door. You can walk if you want, but we decided to drive.

The common areas were very clean, as was the room. The staff were all helpful. The breakfast offerings were fine. Coffee was actually pretty good. My only issue were the beds in our rooms. They were terribly uncomfortable, and everyone found it hard to sleep both nights. If the mattresses were replaced, I would definitely give the hotel a higher rating.

the day and night desk staff were amazingly courteous and helpful. the room was nice but the breakfast was better. really enjoyed the cleanliness of the lobby and breakfast area. the coffee was always available and always well kept

The breakfast was nice. The room was nice. I loved having plenty of pillows and towels. There were three things that I say would be nice but would not stop me from staying there again. One-for breakfast having a list of ingredients for those with food allergies or sensitivities. Two-the towel bar by the sink is in the way. Three-it would be nice if the sink area was bigger. It is to small. Especially if there is more then one person staying in the room. All in all We enjoyed our stay and look forward to staying again.

The staff were super friendly and we had a nice hot breakfast each morning. The rooms were very clean, This place was moderately priced but provided everything we needed. We may come back when we need to be in the Winston Salem area again. It beat a much higher priced local hotel we used last time. One more thing, there was a mix up caused by the booking service we used and a call directly to the hotel took care of it. They were absolutely great!

Amazing kitchen staff, the workers should be praised more often for great customer service and given RAISES!! I went to plenty of hotels and never have they went the extra mile to provide food earlier than normal. THANK YOU

Nice hotel, friendly staff, good location, and very good breakfast. My room was new and clean, and the hotel areas were clean as well. I totally recommend this hotel. My family and I had a good time over there.

We travel a lot, and I can tell you that this room anywhere else we have traveled would have easily cost $130-$150, yet it was under $90 the nights we stayed. Rooms were modern, clean, and the breakfast was very good. Well worth it, can't go wrong !

My teammates and myself stayed the weekend for an ultimate frisbee tourney and had to be up Sunday morning an hour before breakfast began. We asked the front desk to open just the continental breakfast early, to which they pleasantly and willingly agreed to do. We came down the next morning to Phyllis and Diane (kitchen staff) finishing setting up the entire hot bar as well. They greeted myself and my team with a smile, they were professional and made us feel welcome and at home. I believe these ladies, and so many others like them have an often times thankless job, so I just wanted to say again, THANK YOU!

The presentation of the hotel from the lobby to the hallways were nice. Very clean and attractive decor. The room however could use more cleaning. Hair was in the tub, left over hangers from the picture in the room, tub peeling. Did not stay long enough to catch breakfast or use any amenities like the pool. It worked for an overnight stay.

The rooms and breakfast area were spotless! The employees were super helpful and professional. I would stay there again in a heartbeat! The breakfast was superb! The waffle toppings were outstanding! Great location. The gym was smelly and the pool is old and not super well maintained (no towels either), so if you don't need those this is definitely the place for you. The mall and hospital are within walking distance. There were normal people staying there. I would definitely stay here again!

I stay at many hotels during the year. This particular hotel was an exceptional stay for me. The staff were professional and courteous. The room was clean and modern and comfortable bed. The breakfast is definitely one of the best I have had in a hotel.

We enjoyed our stay in the short time we were there. We had to leave early due to circumstances beyond our control. The staff was so nice about it and the GM refunded our one night stay and he didn't have to. Very clean rooms and the location is great right next to the Hanes Mall.

This is a great property, great value, clean comfortable rooms, breakfast is included is very good! The staff is helpful and friendly. The fitness center is clean and has a number of machines. The beds and pillows are quite nice and the rooms have refrigerators and microwaves.

I can't believe it has the name of “Best Western Plus” the customer service provided by employees and management is a joke! Check in unpleasant and long, they charged my card double, room dirty and no appealing, breakfast not fresh, no happy with my stay, I ll not recommended this place

Our stay was the worse experience in our life.We did not feel valued or appreciated as guests. the staff is so rude and unprofessional, the front desk staff is a joke, they don't even look at their customers at the eyes and chew gum in your face!!! We found hairs in bathroom and a sock from other guest inside the bed, how gross!!! they don't change their linen when a new guest arrives??? We will not be returning

We stayed here while dropping off our daughter for college. Our room was very clean. We stayed on the fifth floor which is the top level, it was very quiet even though the room faced a busy highway. The location is great if you need to shop, easy commute to downtown and UNCSA. While the bathroom is tiny, the shower is hot and refreshing. I was disappointed with the pool and the fitness area. The pool area is neglected, needed updated as well as cared for. The chairs were not cleaned or straightened out each morning, the area is not visually pleasing and therefore did not provide a relaxing area to rest and recuperate after the college drop off. The gym area has an awful smell which could be fixed very easily. I had a great interaction with the front desk when I had a problem, I appreciated his kindness and help.

Reported that the toilet was not flushing properly (it wasn't acting right from the time I got there, so I assume it was clogged somewhere down the line.) I tried to report the issue by phone, but the phone didn't work. I tried to call from my cell, but only got a recording saying the number was not in working order. I finally went downstairs, no one was there, but other guests were, as they were reporting the internet being down. The front desk person returned and said someone would come up to fix the toilet. That never happened. I stayed on the 4th floor, but had to go to the lobby to use the rest room. With the internet being down I could not work. My stay was very noisy. Being near the one ice machine in the building didn't help, and once the drag racing on Silas Creek Parkway settled down around 2am, I was finally able to sleep for a while. I asked about a discount or refund, but was told that was not possible since I booked through booking.com, and I have to speak with the owner. He was not there. I asked others about their stay and they seemed pleased.

Upon check-in, during our stay, and check-out, staff was accomodating but not welcoming. I wasn't asked how our stay was- I was prepared to nicely address my concerns but didn't get the opportunity. Rooms are run down but clean; as long as someone in the room above you doesn't overflow the tub.

Off the highway ... solo or family friendly... sports, corporate arts groups find cost effective lodging with modern decor with a continental breakfast included. The staff is friendly and professional.

Great hotel and great location. The staff was very friendly and accommodating. Highly recommended. It's a great place to stay.... Staff were friendly caring and pleasant, starting from the reception. Rooms are warm while outside is very cool. I highly recommend the hotel for locals and foreigners. I would choose this hotel again if we need to travel to Winston-Salem again.

Toilet kept stopping up, bath tub faucet kept running non-stop. Notified front desk, maintenance came I assumed and the running faucet turned to drip. Then when I took a shower the drip returned back to running.

I was in town with 2 others for a conference. We had a great stay and the staff were friendly, professional, and treated us like guests. It is conveniently located near the Hanes Mall if you need a quick something to do.

BW Plus provided us the perfect stop over stay. Room was clean and bed was comfortable. We arrived quite late at night and they took special care to ensure an easy check in process. Breakfast offerings were plentiful and staff stayed on top of supply and demand. The L design of breakfast area causes congestion when trying to get to food. Check out was easy. We would definitely return when passing through town. Easy access to highway too

This is a fairly recently updated hotel, and the room was nice. The mattresses would never be found in the Ritz, but they were not uncomfortable. We were in a room with two queens, but post-remodeling there is only a tiny vanity area out in the hall across from the enclosed toilet and shower, with one tiny sink, and you must exit the toilet enclosure to use that sink to wash your hands. As only two people, we kept running into each other wanting that sink! I can only imagine what a group of 4, which is the advertised occupancy for that room, must experience! But the reason for writing this review is how we, as guests, felt very affected by the managements' cutting of corners where staffing and breakfast were concerned. When we arrived at 3:45 on a busy Friday afternoon, there were more than 10 people waiting in line to check in and it took almost 25 minutes for it to be our turn. This was because only one woman was assigned to check in guests for a 5 floor hotel deemed large enough to require two elevators!! To her credit, she was polite and attentive to each person in their turn and moved as rapidly as anyone could have. But she was under terrible pressure, and people were growing increasingly annoyed at the long wait, and the need to stand in an ever-lengthening line! When we got our keys and glanced back, 20 more people had gotten in line behind us! The next morning, Saturday, we discovered that breakfast did not open until 7:00 AM! We had an early commitment so we had to leave without breakfast. But Sunday we looked forward to breakfast only to discover that on Sunday breakfast does not start until 7:30!! We came down at 7:00 to find a mob of people dressed for church and increasingly angry at the wait! (They were apparently attending an area weekend religious conference and this was the last morning.) We both felt sorry for the little breakfast girl who finally showed up and had to face what had by then become an ugly, angry group! Frankly, both the check-in and breakfast situations left us, as paying guests, feeling abused and cheated by a management who inconveniences arriving guests by failing to schedule an adequate number of staff to check people in and who delays breakfast in what can only be seen as a blatant effort to avoid feeding as many people as possible!! Shame on this manger, whoever they are!

Ice machine out of order on our floor this visit. Very inconvenien! Breakfast was excellent! Keep up the good work! Staff very helpful! Parking left a lot to be desired at this location! There could be more luggage carts available for guest. Maid service very helpful and considerate.

Rooms are very tight, especially the bathroom. The sink is outside of the bathroom. Several family members had to moved to different rooms due to BUGS. The pool and the surrounding area look like it hadn't been cleaned in a good while. There were cigarette butts around the leisure area of the pool, even though it's a smoke-free hotel.

Visiting Family even though this hotel is an hour way from my daughter it is worth the drive. Friendly staff and clean rooms. The free breakfast is great. Fresh fruit, yogurt, waffle maker and eggs. It is perfect for my grandsons.

My family stays here frequently while visiting. The staff is very friendly and attentive. The rooms have always been clean and well appointed. The pool is kept clean and there are always plenty of pool towels stocked. Definitely recommend.

Friendly staff 1. Thorough staff and very polite 2. Caring staff in answering all questions 3. Easy checking and checkout 4. Fantastic buffet breakfast with super cooks 6. Hotel with a great family atmosphere for all ages

Comfirmed my paid reservation with a company credit card and denied my room after I drove all the way down.Too late to find another room.Would not let me cover bill and deposit with cash.Desk clerk just blew me off.Ended up just driving back home.

Easy access from the highway. Need to fix the parking. Seems like a popular hotel but the spots for paved parking are limited so parking in gravel or mud happens. Nice breakfast. Clean hotel and front staff is friendly.

The staff and the accommodations where great, I'm personally not afraid to stay at this hotel or the other ones of this chain that I have stayed in. Hotel was very clean and the breakfast was nice also.

I use to be a hotel manager and I am real picky when it comes to finding a place of comfort and cleanliness! Front Desk Pamela, (Hawaiian girl) made me feel at home with her great love and energy. I was very happy with everything. The only thing that upset me which is uncontrollable by the hotel is no treadmill so I tried to run outside and that's not so friendly because there's no sidewalks.

I was shocked to how nice our room and stay was, after hearing others opinions! So i would have to agree with the statements of “Can't listen to others opinions, Just try it yourself” ! It was a Very nice stay Clean, Quiet & Just nice overall! Which is all you can ask for in a hotel stay! Oh and the placement of the hotel was great , we were around everything, mall, food,coffee & fun! Thank you Best Western

We checked out of the hotel we had originally booked and drove a mile down the road. The staff was friendly. The hotel was clean and fresh. Everything worked. It was a nice big room. Best Western was a blessing.

The location of the hotel was great. Just off I40 and easy to get in and out. Hotel was newly refurbished. It was very clean and comfortable. Good lighting. The staff was friendly and helpful. I would highly recommend this hotel.

the hotel room was fine but after i left was double charged for room been working two months to get charge removed from acct. Have called hotel numerous times left message fro gm. talked to him once said he would get problem seen about and would call back. that was over a month ago. have left numereous messages since with no call back. Called the 800# who was no help either.

Room was nice and clean. Bathroom very small but clean. Check in staff nice. Breakfast pretty good. Parking wasn't great but so so. Convenient location. Overall was a good stay and would definitely stay here again. Cleanliness is important to us and they've got that down here

Stayed there on night prior to graduation. Very basic room, which was fine... but price was ridiculous and the shower had absolutely no water pressure. Even worse: about 10 hairs stuck on the shower stall walls. Maybe lack of water pressure was to blame? Maybe housekeeping? Either way, this place is off of the list of future potential options. Go someplace else!

The location is convenient. That's why we chose to stay there. Small, awkward, crowded parking area. Could use some updating. Staff friendly and courteous. As soon as we got off the elevator for our floor we were hit with an odor, like a wet carpet smell, and quite humid. Our room was a bit humid also. It has the older style A/C in the wall under a window, with the thermostat and controls on that. At least it worked ok. The tub/shower combo's faucet had a constant little stream of hot water. We couldn't get it to stop. The mini fridge made noise, so we turned it off. The room was pretty clean. Bed was fairly comfortable. Breakfast was a typical free breakfast. Be careful where you park. When we were leaving in the morning we discovered our car had been hit by a vehicle parked next to us. But they left without telling us or the front desk that they had damaged our vehicle. Very disappointing.

Overall we had a nice stay here. Got a great price so that is the reason we picked this location, also it is located next to the mall area and that was our reason in coming to WS. Parking can be an issue as there isn't many "good" spaces, and you will need to either park in a dirt lot or up the hill from the hotel. Our room was very clean and had everything we needed, the only issue was it would take the sink 30 minutes or so to drain, since we were only staying one night, we didn't worry about it. Breakfast was a mess - the two times we tried it was out of both eggs and bacon - I don't think it was because of not trying I think they were just overwhelmed and couldn't keep up. Overall, for what we needed for one night - it was fine and I would stay here again.

The room, while tight was adequate for our needs. Very clean and neat. Staff was extremely courteous and helpful. Good breakfast. Parking could have been a little better but it seems that there was some work being done. We will definitely return.

This Best Western is well placed in Winston Salem. Easy access to shopping and restaurants. About 10 minutes from Reynolda Gardens. The staff is friendly and helpful. The rooms are clean with no odd smells.

My room was clean and comfortable thank you. Only issue was the breakfast you served muffins with nuts and I am highly allergic and I did take a bite of the muffin and I did have a reaction I approached the desk and asked why they had no sign stating contains nuts they did apologize and asked if I needed assistence I said no I have medication in my room luckily i didnt have to use my epi-pen unfortunately the next morning there was no sign again disappointed that my concerns were not corrected.

Justin and Kita are the best staff I have encountered. My family and I appreciate you taking time out to care for us and meet every night big or small. This was a pleasant experience and stay I will definitely be returning in a few months. Hope to see Justin and Kita again. I will definitely be requesting either one of them

Before I start, let me say one thing: I dislike hotels to my core. I always feel like I need a hazmat suit. I'm essentially a hotel snob with a middle class budget. But I understand the necessity of hotels. So, if you're very particular about hotels that you stay in, read on. If not, you may want to read a less judgmental review. I stayed at this hotel in April 2019 on a trip with my daughter to see colleges in the area. 1) Lobby - It was actually larger than I would have thought but dimly lit. By most standards it would be considered "good enough." But we skipped the free breakfast in the morning because for some reason it didn't seem that inviting. To be fair, 99% of hotel goers would likely feel fine there. But if you're in the 1% ... 2) Location - Right around the corner from a large mall, plenty of places to eat nearby and close to universities. Also, close to highways. 3) The room - Have you ever checked into a hotel and smelled a battle between carpet fresh and the odor of the room? This was my experience, and the odor won. Again, most people would likely be perfectly fine,but I judge hotels very harshly. 4) The bed - The mattress was a bit squishy for me but it may be fine for others. 5) Bathroom - It was o.k. if you're only there for a night. It was cramped and there were a few water stains, which grossed me out. Bottom line - It's better than sleeping in your car.

So far the hotel seems to be above average. Hotel rooms seems to be clean. Beds seem to be fairly comfortable the staff seems to be ok. We checked in late after dark the parking lot here is not a big enough for the property I had to park in a gravel lot and was approached by a person on a moped with a sob story asking for money. The gravel lot is dark and unacceptable. The person went and asked a other gest outside. Not sure if the location is good or not since I dont know the area. Its located across from the hospital which in my experience doesnt always draw the beat people. I doublt I would stay again.

I stayed here for about a year working out of town. I had tried some other hotels in the area as well but this was the best one that I had found. And the rate was way better then the others at the time.

We had a family emergency that caused us to stay in 3 different rooms during the 10 days we were here. Each time the hotel was very helpful in extending our visit. All the rooms were clean and comfortable. Breakfast selections were varied enough for our long stay. The tables at breakfast could be wiped between guests and clean up should not start 15 minutes before the published time it is supposed to end,

Staff were very friendly and helpful. Our room was nice and really clean, the cleaning staff do a great job. We only experienced 1 issue and it was taken care of quickly, although it was a little frustrating after a long day. We would stay here again though. Beautiful hotel!

The staff was top notch from helping with small needs to ensuring my sister was able to get me in my room. They treated me with respect and kindness. I appreciate you all more then you will ever know.

This was one of the worst experiences my husband and I have had at a hotel. Upon checking in the girl was very rude. Except for two of the women that worked behind the desk the rest were rude and not hospitable at all. The first room we had the AC did not work they sent maintenance he came up acted like he fixed it and then left and it was still broken. We ended up switching rooms. the second room had roaches and black ants and was not clean. The next day the rude maid cleaned our room and left dumped crumbs all over the carpet and never vacuumed. She also rummaged through my suitcase. I know this because I always set my suitcase a specific way to see if the maids are going to touch it. The breakfast which was included was somewhat OK the eggs were overcooked or stale because they were almost hard as a rock and rubbery when you tried to eat them the bagels and bread were stale and the service staff was extremely rude. We asked for an extra blanket and was told if we wanted it we had to come downstairs to the lobby and get it ourselves. Now this is a three star hotel and we have stayed in three are the star hotels before and they have always accommodated us by giving us extra blankets or pillows. We needed to actually extend our stay 3 more days so we booked at the Hampton Inn instead and we had a wonderful experience there!

When I arrived at the hotel, a well mannered professional young man greeted me at the desk (Justin). Got my room keys, went to my room. Had an immediate problem (I choose not to say), but Justin handled it immediately, called me within in 20 minutes to let me know the GM would be taking 15% off the room price for the issue. Located right near the mall in walking or jogging distance, breakfast was great, the staff was great, I would definitely choose to stay there again if ever in Winston-Salem. Thank you Justin for your hospitality and professional display of how a hotel should operate when there are issues whether minor or major. Team Justin!!!

I was with a group of 7 ladies and we rented 4 rooms. The rooms were clean and the hot breakfast was one of the best I have had at a hotel. We would stay again as our overall experience was good. My only complaint about the room I was in is that the compressor on the fridge kept coming on during the night and the weird vibrating noise it made seemed to indicate something was wrong with it. This caused me to wake up several times during the night. My friends in the other rooms did not experience this with their refrigerators. One of the ladies did say her room seemed to have a funny "musky" smell that had seemed to be attacked by a strong cleaner smell. She happened to have some essential oils with her. She was able to take care of the smell herself without contacting the front desk. We all actually had commented how the hallways and other rooms did not have the weird smells you often experience at other hotels. I think her room was an isolated thing. I suppose no one can help who rents the room just before you! The only other minor issue was that I called the day prior to our arrival to ask about check-in time, which was 3pm. I was not told there could be delays. We arrived only 5 minutes early. Only 2 rooms were ready and we were told there was no way of knowing when the other rooms would be ready. I mentioned I was told check-in was at 3pm. They said they cannot release rooms until housekeeping gives them the ok. They also said they never know how long it will take housekeeping and that sometimes people ask for late check-out. Fortunately, everyone in my group is friends, so we just shared the 2 rooms to freshen up before we had to leave at 4pm. As we were leaving, the front desk was able to give us the other 2 room keys. This ended up being a minor thing, but wanted to mention in case someone is traveling alone and it is crucial you get in your room by a certain time. Make sure you call ahead and specify this to them. Overall we were pleased with the hotel and would stay again if we ever had to be in the area. It is also near Hanes Mall where we found a very nice food court that accomodated all of our preferences. We were also only a few minutes from Wake Forest University's Coliseum, where we were attending a conference.

Hotel is very clean and rooms are very comfortable. We enjoyed Hot breakfast in the morning. It offered lots of variety of hot and cold items. I will definitely be staying here again. Customer service is super friendly. They make you feel at home. Great job everyone.

I've stayed here multiple times, with children and alone.. each time I was treated the same. Full breakfast is a plus and location is across from hospital, literally next to mall and multiple shopping and food areas. Great location!!!

Even though they were remodeling , they kept the noise level down & there was no fumes/dust to deal with. Very great service at the front desk & very friendly. I would stay there on my next trip to the area!

We were staying during a difficult time. Our granddaughter was born with severe medical problems and was in the ICU at Brenner's Children Hospital. Unfortunately, she passed away, but the staff made us feel like we were family. They were always there to lend a hand or to just listen and always made sure we had a room when it was needed. I would never stay anywhere else!

Great staff very clean room the breakfast was GREAT a true plus. The front desk manager printed me down a map of my destination. The lady taking care of breakfast did a super job of keeping it full and hot. Will go back just for the FREE breakfast

Traveling through & booked on-line. Met Miss Lee, who was lovely & sweet. We asked about the pool, on-line through travel site misled us, its seasonal...but she up graded us to a room with a nice whirlpool tub! Yay! She offered great assistance in helping us find places to eat, with great directions. We were extra touched when the housekeeper greeted us & then said, “God bless you, have a nice day.” The beds were comfy & this place is quiet. Super nice staff across the board. A nice place to stay! Love ya' Miss Lee!

Great location, service, and rooms! We were there to visit UNCSA and this hotel is conveniently located near both UNCSA and Wake Forest University...and Hanes Mall. Tons of food options around. Breakfast at the hotel was a step above the standard budget level hotels and the service was great. Pam checked us in with a smile and willingly adjusted our rate (despite having booked through booking.com) down to the AAA rate when we shared our membership card. Clean and well-appointed rooms.

Great workers! They have some great customer service. I am always impressed by the swiftness of checking in. The beds are cozy and the wifi is pretty fast and doesn't lose connection. Hopefully, I will return when I get back in town.

My experience was awful due to broken fixture in bathtub and couldn't use soap bath at which I paid no discount offered as rooms where filling up due to weather and power. No assistance with issue offered nor follow up. Checked out at 9 and will not return back

Always a great place to stay. Breakfast hot and fresh with wonderful hostesses. Room clean and reception staff friendly! We have stayed here several times while visiting family and have had a great experience each time!

Hotel was partially remodeled but not new. Hard to get to at night even with GPS. Went to get gas and drove over eight minutes. Could see a gas station but could n cross highway to get to it. Very poor location.

Stayed here while visiting a loved one in the hospital. Welcoming atmosphere, modern styling, comfortable beds, and excellent customer service. All of those attributes made a harrowing experience bearable. Ill definitely stay here again when in the area.

The hotel was a nice hotel in a great location, We were traveling and needed somewhere to stay, I would stay there again if I needed a place to stay close to the intersection, I would be the perfect place. the staff was awesome

Justin & Phyllis along with other staff members made my husband & I experience above then what we could expected. They are kind,caring, professional, and welcoming individuals. Breakfast was always good every morning, rooms are clean and updated, and staff tries to accommodate any requests as best as they can.

My husband and I stayed here 5 nights, including the days of the snowstorm. The hotel is clean. They have a hot breakfast every morning. The hotel has complimentary beverages available all day long. The room was kind of small, as was the bathroom. The queen beds were very clean and comfortable. Every day the maid service came and made up the beds, replaced the towels with clean ones and emptied the trash. The room was kept stocked with paper supplies and clean disposable cups for both hot and cold drinks. Employees here are nice and friendly to guests. I really recommend this hotel.

Dear Residents,We have received updated information regarding the Spectrum Cable being removed on January 1st, 2019.- - You CAN remain as is with the cable box you already have, if you plan you keep the Spectrum service.- - You will now receive your own bill from Spectrum with the cable charges- - On January 2nd, 2019 you will be able to call into Spectrum for the bundled retail rates- - If you cancel or chose another provider, you will need to return the cable box to a Spectrum retail store in order to avoid lost equipment charges. If you have any further questions, please don't hesitate to reach out to the office.

My room was very nice and clean. Overall I was very pleased! thank you! There was great lighting in the parking lot that made me feel safe when I arrived. Breakfast was very good! I was very please with the price of the room, it fit well with my county budget!!!!

The location was very convenient and the hotel was clean. the staff was very friendly and helpful. They offer breakfast every morning with good hot food, and delicious coffee. The staff was very helpful when I needed directions to the location of my meetings due to road construction that required a detour.

I'd recommend this hotel to everyone. This is a great hotel very clean and Justin will go above and beyond to make sure all guest are happy. They have a great breakfast selection. The staff is great and the manager also is very nice and caring.

Hotel was nice, clean and modern. Big plus...hearty buffet style breakfast and great coffee! Close to restaurants, shopping and downtown. I would stay here again if passing through the area.Great value for this price!

I only stayed at this property for one night as I was only in town for a work conference but the room was nicely furnished and it was very quiet despite being on a fairly main road and right next to a mall. The gentleman who checked me in was very pleasant and cheerful. There was a couple from out of the country who checked in prior to me and he was extremely helpful explaining the check in process to them as the couple had some limited understanding of English.(I knew they were from out of the country as they presented a out of country passport for their identification). The property was very clean and comfortable. The breakfast was pretty standard hotel fare but it was hot and the dining area was clean and welcoming.

Myself and my DON, at times, stay one to two days a week in Winston Salem, NC and we always stay at the Best Western. Great prices and staff. The rooms are great and the beds and pillows are so comfortable.

Had to put up with a lot of noise from other guests. The room itself was clean enough, but could use some repairs. TV remote was a dud and tub didn't drain. Water spots on bathroom ceiling and the bathroom could really use some fresh caulk. Also, if you want drinks or snacks you have to buy them at the front desk which means if there are 5 people ahead of you to check in you're standing there for a while. If you're a light sleeper and noisy neighbors get on your nerves I would pick another hotel or bring earplugs. I wish I'd spent a few more bucks and stayed somewhere nicer.

This was a very clean place. Great customer service. Bed was very comfortable. Breakfast was great. Coffee could use a bit more flavor. Just too weak, but that's just my opinion. But everything else was very nice. Price was great. I really like the Best Western Hotels and this one was a very nice place to stay. We will book at this place again when we return to the Winston- Salem area.

This hotel is across the street from one of the hospitals. They were grossly overpriced when we stayed on recent Saturday night. Staff relates they have been at this location for 4-5 years and the parking lot is not finished and part of it is still a field. Cleanliness and staff is well up to par. The breakfast leaves a lot to be desired. The bathroom in the "King suite" is made for the little people. The sink counter is approx. 8 inches on each side of the sink and that is it, the toilet is back in a dark corner and the tub is supposed to be "whirlpool" has a protrusion in the middle of the tub which causes a slope on the floor of the tub. This is very hazardous and you need to be extremely careful when taking a shower. Will not be back and they will not be giving in them any more of my money. Have stayed at nicer hotels for half the price they charged.

This hotel was right off from freeway and only a few minutes to shopping mall and other stores. Very convenient. Rooms were spacious and clean. The only request would be a little higher temperature for the shower. They offered snack/drinks for guests for free. Free shuttle to High Point market, too.

We have stayed in a number of Best Westerns over the years, but not for some time. Whilst this hotel was perfectly adequate for an overnight stay, it was in my opinion overpriced. The self service laundry had only one washer, and the drier was out of order which was annoying, the breakfast buffet was pretty average, and whilst our room was big enough and reasonably comfortable,it felt a little dated and in need of some brightening up.

Customer service is phenomenal!!! I have spoken to Kayla numerous times over the phone and I have even seen her interact with the customers while having breakfast and she is always so courteous and professional. Justin has been my check-in person each time I have stayed and he has been a pleasure as well....I also spoke with another gentleman on the phone while making reservations but unfortnately I didn't get his name but he was wonderful as well....he was helpful with a request I had for a 1st floor room and I felt as though he was eager to meet my needs with no hesitations. During one of our stays there was an incident where my elderly Mother spilled her breakfast tray before getting to the table. The lady who was taking care of the breakfast area was very attentive and helped right away and was extremely nice and put Mother at ease and told her no worries about the spilled tray... Each employee was always ready and willing to help. I have stayed in a lot of hotels and this staff is by far the BEST I have ever seen. I will definitely stay here each time I am.in the area. LOCATION was great and near the hospitals. Wake Forest Baptist Hospital was within a few minutes drive, many restaurants were very close.ROOM was very clean and the beds very comfortable...

I have stayed at this hotej several times and has never been disappointed, the staff is all ways professonal and the rooms are exceptional , I would highly recommend this hotel, and the location is excellent

This place was so clean and beautiful. Highly recommend this hotel. Never had one bit of trouble. Close to shopping and restaurants, overall it was great. I would most definitely stay here again on my next trip.

A Best Western gem with speedy checkin, redecorated rooms, and all features working well. Add convenient location and reasonable rates for such a quality hotel, it creates a nice experience for comfort while transacting business. Or leisure too, I am sure.

I have stayed here three times, while visiting my child at Wake Forest. This is going to be my go-to hotel for the duration. It is convenient to I-40 and fairly close to campus. It is not fancy, but it is comfortable and reasonably-priced. The desk staff hes been outstanding every time.

The hotel was relatively clean, nicely decorated. Breakfast was basic but had a variety of good items and certainly served our needs. The area was kept stocked and clean by Phyllis who was very friendly and efficient. The bed was ok, not overly great. Bathroom is small but clean. Overall, I was pleased with our stay; affordable and reasonable.

This place is a dump.The airconditioner was noisy all night, preventing a sound sleep.The matress and pillows were a awful and cheep/The walls were paper thin and I was awaken at night by hall wall noice

This hotel is very clean and the beds are comfy. The staff goes out of their way to help in any way. Very convenient to the interstate and the Hanes Mall with a ton of dinner spots nearby. I highly recommend this hotel.

Hotel well suited in a very accessible part of the city. shopping mall directly behind motel. Several good places to eat near by. I have stayed in this motel several times. Generally leave with the satisfaction of being in a comfortable and safe place to stay.

Our stay at the Hanes Mall BW was peaceful and relaxing. The people were pleasant and helpful. The breakfst was healthy and had a variety of choices every morning. I would definitely stay there again.

This was a disappointing hotel choice. Our room was next to the elevator, clanging and banging. The carpet was tattered and shredded. The bathroom was so small I could touch both walls at once. The spray foam around the sink plumbing topped it off. While the employees were courteous, we will find other accommodations.

The staff was pleasant and helpful. They greeted me by name as I came in from class each evening. I e-mailed them that I had to extend my stay after arriving and they had my paperwork already for me when I came in that afternoon. The internet was down during part of my stay, but the staff notified me as soon as it came up with my access codes. It's difficult to be the "middle man" when having to notify guests there is an issue. Justin, front desk concierge, was most gracious even though I'm sure not everyone accepted the news graciously. I understand that the staff had no control.

Excellent peaceful stay at best western. There were many people that you would see checking in but it was quiet as a mouse after that. Able to get work done and get some sleep. I enjoyed the fact that the mall is right next door and many good food places in walking distance if you wanted to walk.

Having stayed in a couple of Best Westerns on this road trip and been somewhat disappointed we weren't holding out much hope for this one. We arrived two hours early but thought we would just ask if our room was ready. The receptionist Kayla greeted us warmly and checked with maid service. She kindly explained that it wasn't ready yet but would be in twenty minutes if we would care to wait in the reception/business area and help ourselves to coffee. True to her word the room was ready as soon as we finished our coffees. The room was spacious and exceptionally clean. Short stroll to Hanes Mall with a great selection of shops and several restaurants. Pool area was small but plenty of sunbeds and towels and very clean. Breakfast at this hotel was excellent with a choice of both hot and cold fare which were regularly topped up by the staff. Great location short drive to Old Salem which is worth a visit. Would definitely recommend this hotel.

u can find cleaner and better places. not a very safe feeling place. People milling around outside in parking lot, etc. Pass on by and try elsewhere. Try La Quinta on Frontis. La Quinta on Frontis is pet friendly and very clean.

This hotel offers great customer service. The night clerk that checked us in, I believe his name was Justin, was awesome. The hotel is in need of renovation. The carpets and bathrooms are dated and the carpet was stained in places. Also, they need a larger Breakfast area. There was a huge line the entire few hours for breakfast and not enough seats for people to set in.

Very comfortable and enjoyable hotel. Having stayed at an unpleasant hotel the night before, this hotel was a breath of fresh air. Staff was friendly and accommodating. Would definitely recommend this hotel if in the area.

My family and I stayed here overnight. We arrived just as a bus tour had arrived. Only one staff member checking guest in. Within two minutes there were three staff members checking guest in. Great service all during our stay.

We loved our stay here. The hotel was neat and clean, and breakfast was good. Be warned, there isn't a lot of space for parking and the walls are a little thin. But even with these hiccups, I ABSOLUTELY loved my stay and would come here again.

Friends and I attended a convention in downtown Winston Salem but the host hotels were booked by the time we wanted to make a reservation and very expensive. The Best Western was easy to get to and was about 1/3 the price of the expensive hotels. The breakfast variety was good and plentiful. The hotel was very close to the Mall for our dinners.

Me and my husband checked in on business. The carpet was digusting, the shampoo bottles were used and put back in place, the hotel had a bad smell to it. The parking was horrible and had to park in the gravel. At check-in I was not given the same price as over the phone. The clerk that helped me at check-in was very helpful. When i went to take a shower the water was brown and I barely took a decent shower. I will not be returning to this hotel. I had to brush my teeth with Bottle water..smh

Checked in late & my rates were not what I booked the room for. The night clerk could not help me & manager did nothing to resolve the next day. There were loud neighbors that partied until 3:00 am and management did nothing about them. I was supposed to stay for five nights, but left after two.

Room was clean, modern very comfortable. We had a king bed with a recliner and a bench. Bed very comfortable. Bathroom was nice, clean, lots of towels. The complementary breakfast was great! Sausage, eggs, biscuits, hash browns yogurt waffles pastries muffins toast juices coffee. Just excellent! Highly recommend this hotel.

Booked this property on-line and pre-paid. On arrival, I had some real questions based on the outside appearance (water damage with water still running down the wall). Lobby area was dark in the middle of the afternoon...almost a cave like feeling. Could have been a bad day on my part or theirs and to be fair, we did not stay so can't comment on the rest of the facilities. Front desk service was professional and polite. I could be wrong, but first impressions are truly critical when traveling.

Chantel is the best Desk person I've met in a long time. She welcomes you with a big smile and always ask if you need anything. Also has a great laugh. Pretty much the reason I give this Hotel a 5 star rating.

I was looking for a reasonable hotel for the couple nights I was going to be in the area and I found it here. Not only was the price right, but so was everything else. The room is not large, but it was good for my daughter and I. The room was clean which is very important. The breakfast was hot and well stocked even at the late hour of the morning when we went Saturday. It was on Sunday as well, but my daughter and I unfortunately didn't like what they had. Convenient to lots of restaurants and stores as it is right next to a mall. Would definitely stay here again when in the area.

Stayed with the family in June and this place was fantastic! Smoke free facility was clean and well kept. We will definitely stay again. Breakfast was outstanding as well! The only thing I didn't get to try was the fitness center. Maybe next time.

great motel, room ..... we will stay there again when we are in the area, It was quiet, extremely clean, and the breakfast was very good. (Plenty of selections, everything hot and lots to choose from. We will be coming back through winston salem this coming this week and will be stopping in..

The room was clean and relatively quiet, the bed was comfortable, it was in a decent part of town, and the price was right (free night with Best Western Rewards). All in all, a worthwhile place for a night's stay.

What struck me most was how pristine this hotel looked. The place was busy; the front desk staff was efficient. The room had a bit of a smell (like hair perm) when we first walked in that must have been from the type of cleaners used, but it wasn't bad. The room was also extremely efficient. The beds were comfortable. The toilet must have been one of those water saver types because it had a funny flush. The mini fridge and microwave were really nice. The A/C worked well. Our children enjoyed the pool. Just an FYI: the pool closes at nine (made for disappointed children one night). The location was really nice. Close to shopping, eating, and even the hospital. Seemed fairly quiet and private as well. The continental breakfast was very good. Lots of choices, everything fresh. The breakfast staff was helpful and friendly. The price was really good. We will definitely stay here again.

This is a great hotel...The free breakfast is delicious and good variety of food and pastries..Clean and comfortable , Reasonably priced...Staff is so courteous and friendly ..Didn't go the pool but its there and they have a laundry room for guest

Room was nice and clean. Had a jet tub which was another plus. We stayed the weekend and Saturday night around 2am there was an argument in the hallway. The breakfast was good except there was a shortage of food. They let the housekeepers daughter fill plates full of food and take them out of breakfast area. She took plates full of eggs, sausages, hash browns, yogurt and etc. so there was a shortage for the guest. The kitchen also started taking the breakfast up before 10am and people were still eating. That was rather rude. The weekend front desk clerk ( Phyllis ) was not very friendly. She had an attitude Saturday and Sunday when asked a question like we were bothering her and I believe that is part of her job.

I stay at Best Western Plus Hanes Mall Hotel and it was a wonderful stay. The staff were very nice, and attentive. The hotel is walking distance to the mall, great location and the room was nice and clean, plus a hot breakfast.

Hotel was very clean. Modern décor. Good selection for breakfast. Friendly Staff. The mattress was a little firmer than I usually enjoy so it made for a little difficulty falling asleep. However, that was just my experience others will appreciate the new and clean mattresses as I did instead of them being older, very used, and worn out. Overall this was a great stay and I would stay again.

The front desk clerk that was there on all 3 evening we stayed named Justin was amazing. He really is a great person to interact with. We were there because we have family in the hospital and he made us laugh every time we saw him, in one of our worst moments he was like a light in the dark.

I really enjoyed the Best Western Plus. The rooms were a great value for a hotel stay. My children loved the breakfast every morning. The staff were all very kind and the rates for the meeting space was excellent!

This is the second time we stayed here. We love the man that signed us in . He is very helpful and efficient. We love that he is so well dressed in a suit. You don't see that very often. The rooms are very clean , the staff is great and the breakfast is delicious. We will be back next year when we visit family.

Excellent hotel. Check in was a breeze, I believe Justin was the man working at he counter. He was extremely polite and welcoming. This hotel is clean, new, and modern. They also offered free breakfast which included waffles, bagels, eggs, biscuits, gravy, yogurt, cereals, etc. The dining area was also very clean. The price for this hotel was excellent. I would definitely recommend staying here. It is right beside the mall.

The room was nice and clean. The beds were comfortable. Staff members were friendly and helpful. The breakfast was very good. I enjoyed the hot food; especially the waffles. The juice was much better than some hotels. I liked being near a shopping mall and great restaurants. I would definitely stay there again.

I was very pleased with the room/price; and, extremely pleased with the staff! The staff was very helpful to me and my requests for directions to my final destination as well as a medical need for the closest pharmacy. However, because I awaken later than I expected, I was suprised that the food offerings had been removed before I arrived 10-15 minutes before closeout. I left somewhat hungry for a long day! My fault! LOL!!

The check in was speedy, the rooms was clean and comfortable, wonderful hot breakfast. The staff were all very polite and professional. Lots of parking and strong internet service. Solid choice for the next visit!

Stayed here one night when in town for a training. Hotel has recently been updated nicely but room was a bit musty when I came in and some wear and tear visible in room (shower curtain rod ripped off wall and barely hanging on, damage to floor tiles, fridge dented and very loud at night, etc.) Checkin was simple. Front desk clerk was proficient in his job. The road I came in on was extremely busy in the late afternoon and was worried about getting back out-but fortunately, there is a back entrance to the hotel which exits right beside the mall where there are many restaurants. Very convenient. Next time in the area, I would stay here again.

This hotel is very clean and modern, with a friendly staff. I think it is a fabulous deal for what you pay. The hotel is situated adjacent to Hanes Mall. If you are in town for business, the BWP is a great choice. The rooms are very clean and the beds are comfortable, although the smallish bed pillows puzzle me. It has free lot parking, which I prefer to trying to maneuver a garage. The free breakfast was good, with plenty of options.

Rooms are recently remodeled and the rooms are clean and comfortable. Flat Screens in each room along with desks for working. Gym is small but sufficient and never busy. Breakfast is a lot of food. The staff is always helpful and the area is close to the mall and great restaurants.

The overall stay was great. Clean rooms and lobby. Full customer service and breakfast. I had came with my girlfriend and she was satisfied which in turn made my day. I never go wrong with Best Western.

Clean, polite attendants, it's friendly....i loved it. The beds were soft the breakfast was yummy the lobby wad beautiful the business center was awesome. Everuthing was right near the mall....i loved it

We stayed here while passing through for vacation. You get what you pay for. For $70 it was a good hotel to stay at but the breakfast was cold and the rooms were small for a family. Again, good hotel to stay in in a pintch or for one night.

I remember when this hotel was another brand, was a halfway house of sorts and now is Best Western It is not a bad hotel, we received a handicap room, which we did not ask for, the shower was not convenient for a non handicapped person and the room layout was very poor. Never had breakfast as they were hosting two bus loads of high school kids. Therefore Wifi was over burdened, we were not told about the handicap room and sadly the lady at the front desk was not very friendly.

I'm not sure about all the 5 star reviews. This place is OK at best. Yes, you can see it's been recently renovated, but don't let that fool you. Our room was painted, but over cracks and patches. The cracks in our room we're already beginning to show through the new paint. The room just felt, old. The floor had some nasty stains on it. The shower had some brown stain spots the my kid thought was diarrhea. They were permanent, so nothing we could do. The towels we're sandpaper. The pillows are half sized. The positive we're great staff. Front desk guy was friendly. The breakfast was typical, but fresh and good. The worst was the cigarette smoke. When we first entered, right above the main door on the second floor, a woman had the window open and was hanging out smoking. She was shut down fast. However, our floor smelled like cigarette smoke and cleaning supplies. Anyhow, like I said, it was adequate at best.

My husband and I both are in “Shock” at how nice a hotel this is. Especially for the Price! From the very start of pulling up, the hotel looked exclusive. We thought surely there must be something majorly wrong inside, but see the pictures, how nice! The breakfast looked good. We didn't eat here, due to a local breakfast place we love! WE WILL DEFINITELY USE THIS HOTEL EVERY TIME WE VISIT WINSTON-SALEM! Highly recommend!

Found on hotelcoupons.com. Excellent room, everything appeared to be new or recently updated. Some parking was in a gravel covered lot but we survived. Very nice breakfast. My husband got bacon but I was late and only sausage left. I'd rate as a very nice place with no problems.

Husband, twin 4yr olds and I enjoyed ourselves here! Beds are so comfortable, breakfast is nice, water pressure in rooms is great, litterally across the street from hospital and the little noise if any will not effect your sleep. Left some brand new shoes behind and when we realized called up and house keeping had already turned it in up front so thankful for being able to trust the house keepers.

Overall I liked this hotel. The staff was friendly, my room was clean, the free breakfast is okay and the location is convenient to I-40 and several chain restaurants. However, I was disappointed with the room layout. The toilet and shower are across the entrance hallway from the vanity, and the vanity has limited space. Also, the closet is just inside the front door on the side where the door swings open. Awkward to use. (I attached a photo.) My next issue, and it is one that can be easily solved, is that there is a nice chair in the far (dark) corner of the room. It would be nice to sit and read in this chair but there is no reading lamp nearby. There is an outlet by the chair so this is not the problem. Come on; spend a few bucks for a reading light. (Another photo attached for this.)

This was my first stay at this hotel and I was pretty disappointed overall. I got a great value as the staff members were nice, but there was constantly noise. I had to abandon my upgraded room because the people next to me were too loud and got into a confrontation with me and I just didn't want to deal with it. And the hotel was also understaffed every time I went down stairs. How do you only have one desk clerk on a Friday night or a Saturday morning? That is completely unacceptable. This was a busy hotel that really could've used two agents at the front desk during these times. But I will say that Justin, Phyllis, and Kayla were nice to me every time I dealt with them and handled things quite well considering how busy it got and considering all three of them were alone at the busiest moments. I would give this a hotel another chance, but they need to control the noise and have extra help on duty.

The friendliness and courteous of both the evening and morning front desk staff was great. They were friendly and willingly helpful. After a 13 hour drive your hotel was a much needed place to relax in comfort. The morning continental breakfast was tasty and more than expected. It was a great ending to a long dauy of travel and a great way to start our second day of travel.

The staff is very nice and helpful. The breakfast was different each day which was nice. Room was clean. It's very convenient to any place you need to go to in Winston Salem. We will definitely stay there again.

Service was excellent. I always stay there whenever I'm in town. Staff members are very personable and friendly. Awesome breakfast!!! I will be back in a few weeks.I usually come there twice a month and that is my place to stay.

Our stay in Winston Salem was due to our son being hospitalized for stage 4 cancer surgery.Justin checked us in and he went above and beyond to make our stay pleasant. All of the staff was nice and friendly.

We stayed as we were traveling through and found the front desk person most pleasant and very helpful. Good location for traveling through. Comfortable room and good beds for good sleep. Breakfast basic at this type of place, met need to eat and go.

Excellent customer service, clean room, breakfast offered a lot of different options. Quiet night especially considering location to a hospital - never heard any sirens. Would definitely recommend whether for one night or extended stay.

This location is very convenient locally close to 40 the mall Hanes Mall is nearby lots of shops and shopping amenities nearby even if you have the need of an emergency room visit the hospital right across the street so it'll be a great location to stay at

I booked my room to be able to be across the street from the hospital where my husband was. I booked a non-refundable room three times for three nights each. As it turned out I was needed to care for my husband 24 hours a day for most of the days and did not check in until several days later and was only able to stay in the room for one night. When the owner/manager found out what was going on he immediately adjusted for the nights I was not there. This was so touching to me when I found out that I started to cry as it was Christmas eve and I could not have received a better gift.

Excellent stay due to efficient, helpful, and friendly staff; well equipped, accessible room; good, hot breakfast...but orange juice looed and tasted lie it came from a rusty can. Fortunately, cranberry juice was an option we turned to. BEST VALUE OF OUR TRIP, SO FAR.

Justin is a great asset to BW/WS. When you walk in the door he greets you with a sincere smile and even remembers our name. He is professional and treats us like VIP's. He is the main reason we go there, since their are other choices in the area. Stephanie is also in the same category as Justin both exceptional. ONE concern which has nothing to do with the above staff. Why does BW let people in the breakfast area without shoes and dressed in their sleeping apparel? NO Shoes... NO FOOD !! I understand comfort but show some respect for others, put something on your feet, we are not at the beach.. The handicapped rooms do NOT have ADA toilets.

I have been staying at the Best Western Hanes Mall several time in this past year. I'm very pleased and feel very safe there. As I am a senior with my granddaughters staying with me for our family visit. Over all I have stayed at 2 other motels in the area and Best Western is my pick and I will be staying there every time.

Enjoyed our stay. Clean and friendly place. Close to restaurants and easy access to other areas in the vicinity. We stayed three nights and did lots of day trips and were always welcomed back by the staff.

This is close to shopping, dinner, and hospital. The place is Clean and has friendly service There is a Nice breakfast waffles, bagels, eggs, sausage, sausage gravy, apples, bananas, grits. Pretty spread of food.