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Best Western Plus Hanes Mall Hotel, Winston Salem

4.0/5  - basé sur 547 notations.
3330 Silas Creek Pkwy, 27103-3014, Winston Salem, United States - visualizzare mappa

Il Best Western Plus® Hanes Mall Hotel è stato progettato tenendo conto delle esigenze del viaggiatore. Convenientemente situato tra la Business Route 40 e l'Interstate 40 su Silas Creek Parkway, non avrai problemi a trovare la struttura! Il centro commerciale Hanes e il Novant® Health Forsyth Medical Center sono a pochi passi dall'hotel. Le camere arredate con gusto del Best Western Plus Hanes Mall Hotel dispongono di un arredamento moderno con Wi-Fi gratuito, televisione via cavo, microonde e frigorifero. Ai nostri ospiti offriamo una colazione all'americana gratuita a buffet con salsiccia, uova, waffle e molto altro! Gli ospiti di quest'hotel di Winston-Salem possono usufruire anche della nostra sala fitness, del business center e della piscina all'aperto stagionale. Se sei in città per affari, la sala meeting di 365 metri quadri è perfetta per le tue riunioni professionali.

Best Western Plus

Hanes Mall Hotel

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

i vantaggi dell'hotel

  • Piscina all
    Piscina all'aperto
  • Aria condizionata
    Aria condizionata
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2018
Basato sul parere di 545 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
241
Molto buono
195
Nella media
63
Scarso
23
Pessimo
24
CONSULTARE I PARERI SU
Affari Affari
121
Business Business
70
Da solo Da solo
39
Di coppia Di coppia
47
In coppia In coppia
108
In famiglia In famiglia
221
Viaggio con amici Viaggio con amici
46
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Great Stay"

4
03/08/2018

Very comfortable and enjoyable hotel. Having stayed at an unpleasant hotel the night before, this hotel was a breath of fresh air. Staff was friendly and accommodating. Would definitely recommend this hotel if in the area.

"Great service."

5
27/07/2018

My family and I stayed here overnight. We arrived just as a bus tour had arrived. Only one staff member checking guest in. Within two minutes there were three staff members checking guest in. Great service all during our stay.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Lorrie H, Our staff work hard to insure we take care of our guest. Thank you for your comments on "Great Service" We always appreciate your business and we loo forward to seeing you again soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"Clean and Comfortable"

5
26/07/2018

We loved our stay here. The hotel was neat and clean, and breakfast was good. Be warned, there isn't a lot of space for parking and the walls are a little thin. But even with these hiccups, I ABSOLUTELY loved my stay and would come here again.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear gaom2018, Your comments sure made our day. Thank you so much for taking time to post this review and rating of your visit. We are very proud that you enjoyed your visit. We look forward to seeing you again soon. Thank you for your business. Most sincerely, Best Western Plus Hanes Mall Hotel. Winston Salem, NC>

"Easy access to Mall & Highway"

4
24/07/2018

Friends and I attended a convention in downtown Winston Salem but the host hotels were booked by the time we wanted to make a reservation and very expensive. The Best Western was easy to get to and was about 1/3 the price of the expensive hotels. The breakfast variety was good and plentiful. The hotel was very close to the Mall for our dinners.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear moseyjiminy, It was honor to receive your comments and rating of your recent visit with us. Our staff works hard to insure everyone has a comfortable visit. Thank you for choosing our hotel and we hope you will make us your home when you visit the Winston Salem area. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"Will never go again"

1
17/07/2018

Me and my husband checked in on business. The carpet was digusting, the shampoo bottles were used and put back in place, the hotel had a bad smell to it. The parking was horrible and had to park in the gravel. At check-in I was not given the same price as over the phone. The clerk that helped me at check-in was very helpful. When i went to take a shower the water was brown and I barely took a decent shower. I will not be returning to this hotel. I had to brush my teeth with Bottle water..smh

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear waltonnasheka21, It is disheartening to hear about your recent experience at our hotel. Our sincerest apologies for the inconvenience during your stay. Rest assured the comments you made will be addressed in order for us to improve our services, we hope you give us a chance to serve you again. Thank you for your business. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"Loud and Obnoxious"

2
11/07/2018

Checked in late & my rates were not what I booked the room for. The night clerk could not help me & manager did nothing to resolve the next day. There were loud neighbors that partied until 3:00 am and management did nothing about them. I was supposed to stay for five nights, but left after two.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Thomas K, Thank you for your comments on your recent visit to our hotel. I am so sorry that we did not meet your expectations and you were disturbed by other guest. Your comments are very important to us as we strive to upgrade and make improvements. Again we apologize for any inconvenience to you. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"Excellent!!!"

5
03/07/2018

Room was clean, modern very comfortable. We had a king bed with a recliner and a bench. Bed very comfortable. Bathroom was nice, clean, lots of towels. The complementary breakfast was great! Sausage, eggs, biscuits, hash browns yogurt waffles pastries muffins toast juices coffee. Just excellent! Highly recommend this hotel.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear TipsterMom2004. Thank you for such a wonderful review. As always it is a rewarding to learn that our efforts have made our guests stay pleasurable, memorable, and comfortable. We pride ourselves on providing outstanding customer service from check in to check out. I will pass your comments on to our staff, and we look forward to seeing you and again in the future. Most Sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"Didn't stay"

3
22/06/2018

Booked this property on-line and pre-paid. On arrival, I had some real questions based on the outside appearance (water damage with water still running down the wall). Lobby area was dark in the middle of the afternoon...almost a cave like feeling. Could have been a bad day on my part or theirs and to be fair, we did not stay so can't comment on the rest of the facilities. Front desk service was professional and polite. I could be wrong, but first impressions are truly critical when traveling.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Joe W, We are sorry that you decided to not stay with us. Your comments are very important so that we know of your perception of our curb appeal and our lobby. Please come back, I think you will be pleased with our services. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"Best Front Desk attendant."

5
19/06/2018

Chantel is the best Desk person I've met in a long time. She welcomes you with a big smile and always ask if you need anything. Also has a great laugh. Pretty much the reason I give this Hotel a 5 star rating.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Deaar samdg109, Thank you for recognizing Chantel and her hard work to make you feel welcome. We appreciate your business and hope you will visit again when you travel to Winston Salem, Most sincerely, Best Western Hanes Mall Winston Salem, NC

"Great deal for the price"

4
18/06/2018

I was looking for a reasonable hotel for the couple nights I was going to be in the area and I found it here. Not only was the price right, but so was everything else. The room is not large, but it was good for my daughter and I. The room was clean which is very important. The breakfast was hot and well stocked even at the late hour of the morning when we went Saturday. It was on Sunday as well, but my daughter and I unfortunately didn't like what they had. Convenient to lots of restaurants and stores as it is right next to a mall. Would definitely stay here again when in the area.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Regina S, Thank you for your review, rating and recommendation of our hotel. It is rewarding to learn that we have exceeded our guest expectations. We truly appreciate your business, please make us your home away from home when you come to the area Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"Great experience!"

5
16/06/2018

Stayed with the family in June and this place was fantastic! Smoke free facility was clean and well kept. We will definitely stay again. Breakfast was outstanding as well! The only thing I didn't get to try was the fitness center. Maybe next time.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear JLinko, We are very excited to hear that you enjoyed the convenience and accommodations of your most recent visit with us. Your satisfaction is our top priority and your feedback is more than welcome as an encouraging reinforcement to the policies that we've implemented to improve upon each guests experience. Thank you for sharing and we hope to see you again soon! Most sincerely, Best Western Hanes Mall Winston Salem, NC

"wonderful room"

5
15/06/2018

great motel, room ..... we will stay there again when we are in the area, It was quiet, extremely clean, and the breakfast was very good. (Plenty of selections, everything hot and lots to choose from. We will be coming back through winston salem this coming this week and will be stopping in..

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear nnn299, We appreciate your feedback about your recent experience in our hotel. Your satisfaction and enjoyment are very important to us. We appreciate that you have taken the time to let us know how you perceived our accommodations. Thank you for choosing our hotel. We look forward to seeing you again soon Most sincerely Best Western Hanes Mall Winston Salem, NC

"Decent Night's Stay"

4
03/06/2018

The room was clean and relatively quiet, the bed was comfortable, it was in a decent part of town, and the price was right (free night with Best Western Rewards). All in all, a worthwhile place for a night's stay.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Steve H, On behalf of our entire staff, we thank you for choosing our hotel and hope you will let us serve you again Our guest comments are very important as we work to offer clean and comfortable accommodations. Please come visit again soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"More bang for your buck"

4
03/06/2018

What struck me most was how pristine this hotel looked. The place was busy; the front desk staff was efficient. The room had a bit of a smell (like hair perm) when we first walked in that must have been from the type of cleaners used, but it wasn't bad. The room was also extremely efficient. The beds were comfortable. The toilet must have been one of those water saver types because it had a funny flush. The mini fridge and microwave were really nice. The A/C worked well. Our children enjoyed the pool. Just an FYI: the pool closes at nine (made for disappointed children one night). The location was really nice. Close to shopping, eating, and even the hospital. Seemed fairly quiet and private as well. The continental breakfast was very good. Lots of choices, everything fresh. The breakfast staff was helpful and friendly. The price was really good. We will definitely stay here again.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Mamaberholly, We appreciate your feedback about your recent experience in our hotel. Your satisfaction and enjoyment are very important to us. We appreciate that you have taken the time to let us know how you perceived our accommodations. Thank you for choosing our hotel. We hope see you again soon. Most sincerely, Best Western Plus Hanes Mall Hotel. Winston Salem, NC

"Southern Comfort"

5
30/05/2018

This is a great hotel...The free breakfast is delicious and good variety of food and pastries..Clean and comfortable , Reasonably priced...Staff is so courteous and friendly ..Didn't go the pool but its there and they have a laundry room for guest

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear travelqueenny54, Thank you for your comments about your recent visit. We are so proud that we exceeded your expectations. Again, thank you for staying with us. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"Nice hotel"

4
29/05/2018

Room was nice and clean. Had a jet tub which was another plus. We stayed the weekend and Saturday night around 2am there was an argument in the hallway. The breakfast was good except there was a shortage of food. They let the housekeepers daughter fill plates full of food and take them out of breakfast area. She took plates full of eggs, sausages, hash browns, yogurt and etc. so there was a shortage for the guest. The kitchen also started taking the breakfast up before 10am and people were still eating. That was rather rude. The weekend front desk clerk ( Phyllis ) was not very friendly. She had an attitude Saturday and Sunday when asked a question like we were bothering her and I believe that is part of her job.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Pamela627, We are very sorry that you were disturbed by other guest on Saturday night. We also apologize for the problem with breakfast. Rest assured we have addressed this issue so other guest will have a better experience. Thank you for choosing our hotel, your business is very important to us and we hope you will give us another chance to prove we are a great place to stay in Winston Salem. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"Great stay"

4
24/05/2018

I stay at Best Western Plus Hanes Mall Hotel and it was a wonderful stay. The staff were very nice, and attentive. The hotel is walking distance to the mall, great location and the room was nice and clean, plus a hot breakfast.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear lunise2018, It is very rewarding to read your comments about your recent stay at our Best Western Plus at Hanes Mall. We are so proud that we met your expectations with a convenient location and you enjoyed your visit. Thank you for choosing our hotel. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"GREAT HOTEL!"

5
21/05/2018

Hotel was very clean. Modern décor. Good selection for breakfast. Friendly Staff. The mattress was a little firmer than I usually enjoy so it made for a little difficulty falling asleep. However, that was just my experience others will appreciate the new and clean mattresses as I did instead of them being older, very used, and worn out. Overall this was a great stay and I would stay again.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear cfree2018, Thank you for taking time to post this review of your visit with us. We are delighted that you found us to be a great hotel and that you enjoyed your visit. We hope you will come back soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC>

"Fernandez"

4
14/05/2018

The front desk clerk that was there on all 3 evening we stayed named Justin was amazing. He really is a great person to interact with. We were there because we have family in the hospital and he made us laugh every time we saw him, in one of our worst moments he was like a light in the dark.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear jdfernandex1027, Thank you for recognizing Justin and his efforts to make you feel at home. Your business is very important to us as well as your review. Thank you. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"Great staff and nice hotel rooms"

5
14/05/2018

I really enjoyed the Best Western Plus. The rooms were a great value for a hotel stay. My children loved the breakfast every morning. The staff were all very kind and the rates for the meeting space was excellent!

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear GRITS-27516, It was a pleasure reading your comments. Thank you for taking time to let us know of your experience with us. We appreciate your business and hope you will visit again soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"Highland2"

5
13/05/2018

This is the second time we stayed here. We love the man that signed us in . He is very helpful and efficient. We love that he is so well dressed in a suit. You don't see that very often. The rooms are very clean , the staff is great and the breakfast is delicious. We will be back next year when we visit family.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Judy R, Thank you for your repeat business. Thank you also for your review of your visit and recognizing the employee being well dressed and efficient. Your business is important to us and is always welcomed. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"Absolutely fantastic. "

5
11/05/2018

Excellent hotel. Check in was a breeze, I believe Justin was the man working at he counter. He was extremely polite and welcoming. This hotel is clean, new, and modern. They also offered free breakfast which included waffles, bagels, eggs, biscuits, gravy, yogurt, cereals, etc. The dining area was also very clean. The price for this hotel was excellent. I would definitely recommend staying here. It is right beside the mall.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear klaox3 Your review saying that your visit was "absolutely fantastic" sure brightened our day. We all strive to make our guest feel welcome and have a comfortable visit. Thank you for your comments and thank you for choosing our hotel. We look forward to seeing you again soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"Best Western Review"

4
06/05/2018

The room was nice and clean. The beds were comfortable. Staff members were friendly and helpful. The breakfast was very good. I enjoyed the hot food; especially the waffles. The juice was much better than some hotels. I liked being near a shopping mall and great restaurants. I would definitely stay there again.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear KathyAlley, Thank you for these comments. We are very proud that you were pleased with our services and hospitality. We appreciate your business and hope to see you again soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"Great Stay, Great Price!"

4
02/05/2018

I was very pleased with the room/price; and, extremely pleased with the staff! The staff was very helpful to me and my requests for directions to my final destination as well as a medical need for the closest pharmacy. However, because I awaken later than I expected, I was suprised that the food offerings had been removed before I arrived 10-15 minutes before closeout. I left somewhat hungry for a long day! My fault! LOL!!

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear wandram2015. We are so pleased to hear that you had a great stay at a great price. We apologize that breakfast was already removed when you came down to eat. Thank you so much for choosing our hotel and especially for posting comments about your visit. Most sincerely, Best Western Hanes Mall Winston Salem, NC

"Love Waffles!"

5
30/04/2018

The check in was speedy, the rooms was clean and comfortable, wonderful hot breakfast. The staff were all very polite and professional. Lots of parking and strong internet service. Solid choice for the next visit!

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear ikborror, We are so glad that you loved the waffles and our services exceeded your expectations. Your business is important to us and we look forward to your next visit. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"Really Good Stay"

4
25/04/2018

Stayed here one night when in town for a training. Hotel has recently been updated nicely but room was a bit musty when I came in and some wear and tear visible in room (shower curtain rod ripped off wall and barely hanging on, damage to floor tiles, fridge dented and very loud at night, etc.) Checkin was simple. Front desk clerk was proficient in his job. The road I came in on was extremely busy in the late afternoon and was worried about getting back out-but fortunately, there is a back entrance to the hotel which exits right beside the mall where there are many restaurants. Very convenient. Next time in the area, I would stay here again.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Jeeffs1126, It was a pleasure having you stay with us during training. Thank you for taking time to post this review of you visit. We appreciate your business and look forward to having you stay again soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"Great Hotel"

5
20/04/2018

This hotel is very clean and modern, with a friendly staff. I think it is a fabulous deal for what you pay. The hotel is situated adjacent to Hanes Mall. If you are in town for business, the BWP is a great choice. The rooms are very clean and the beds are comfortable, although the smallish bed pillows puzzle me. It has free lot parking, which I prefer to trying to maneuver a garage. The free breakfast was good, with plenty of options.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear neverseenitbefore, Your comments about your recent visit were a welcome sight. We are so proud that you were pleased with our accommodations and location. Thank you for choosing our hotel and we hope you will come back soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"Great Place for Clean Room and all the amenities!"

5
19/04/2018

Rooms are recently remodeled and the rooms are clean and comfortable. Flat Screens in each room along with desks for working. Gym is small but sufficient and never busy. Breakfast is a lot of food. The staff is always helpful and the area is close to the mall and great restaurants.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear mwallen17, Thank you for your comments about your recent stay at our hotel. We are so pleased that we met your expectations and that you found us to be clean and convenient. Thank you also for choosing our hotel and we hope you will make us a regular stop when you travel to the Winston Salem area. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"Best Western!!"

4
11/04/2018

The overall stay was great. Clean rooms and lobby. Full customer service and breakfast. I had came with my girlfriend and she was satisfied which in turn made my day. I never go wrong with Best Western.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear tqsmoove1, Thank you for your comments about your recent visit with us. We are very proud that you were pleased with our accommodations and that you enjoyed your visit. Please make us your home when you travel to the Winston Salem area. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"Love it"

5
05/04/2018

Clean, polite attendants, it's friendly....i loved it. The beds were soft the breakfast was yummy the lobby wad beautiful the business center was awesome. Everuthing was right near the mall....i loved it

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear shanitwallace, It was such a pleasure to receive your comments. We are delighted that you loved your stay with us. Thank you for recognizing our staff as friendly and polite. Thank you for choosing our hotel and for taking time to post this review. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"Good for one night"

3
28/03/2018

We stayed here while passing through for vacation. You get what you pay for. For $70 it was a good hotel to stay at but the breakfast was cold and the rooms were small for a family. Again, good hotel to stay in in a pintch or for one night.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear michtraveler3, It was a pleasure having you stay with us while on vacation. Thank you for your comments so we can make sure the breakfast is not cold. We appreciate your business and hope you will visit again when you travel to our area. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"Not bad "

4
24/03/2018

I remember when this hotel was another brand, was a halfway house of sorts and now is Best Western It is not a bad hotel, we received a handicap room, which we did not ask for, the shower was not convenient for a non handicapped person and the room layout was very poor. Never had breakfast as they were hosting two bus loads of high school kids. Therefore Wifi was over burdened, we were not told about the handicap room and sadly the lady at the front desk was not very friendly.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear ken h, Thank you for your comments, we are sorry that you were assigned a handicap accessible room that you did not need. Your business is very important to us and is always appreciated. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"Adequate"

3
24/03/2018

I'm not sure about all the 5 star reviews. This place is OK at best. Yes, you can see it's been recently renovated, but don't let that fool you. Our room was painted, but over cracks and patches. The cracks in our room we're already beginning to show through the new paint. The room just felt, old. The floor had some nasty stains on it. The shower had some brown stain spots the my kid thought was diarrhea. They were permanent, so nothing we could do. The towels we're sandpaper. The pillows are half sized. The positive we're great staff. Front desk guy was friendly. The breakfast was typical, but fresh and good. The worst was the cigarette smoke. When we first entered, right above the main door on the second floor, a woman had the window open and was hanging out smoking. She was shut down fast. However, our floor smelled like cigarette smoke and cleaning supplies. Anyhow, like I said, it was adequate at best.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear C C Thank you for your comments so we know of the problems you experienced. Rest assured we are address these issues and making the necessary improvements. Just so you know the smaller pillows are band standard, pillows are smaller but you receive more pillows. We appreciate your business and hope you will come back soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"GREATEST HOTEL EVER"

5
16/03/2018

My husband and I both are in “Shock” at how nice a hotel this is. Especially for the Price! From the very start of pulling up, the hotel looked exclusive. We thought surely there must be something majorly wrong inside, but see the pictures, how nice! The breakfast looked good. We didn't eat here, due to a local breakfast place we love! WE WILL DEFINITELY USE THIS HOTEL EVERY TIME WE VISIT WINSTON-SALEM! Highly recommend!

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Travelingiswhere, Your comments just made our day much better. We are so glad that we exceeded your expectations and you enjoyed your visit with us. We appreciate your business and look forward to your next visit. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"New and updated"

5
16/03/2018

Found on hotelcoupons.com. Excellent room, everything appeared to be new or recently updated. Some parking was in a gravel covered lot but we survived. Very nice breakfast. My husband got bacon but I was late and only sausage left. I'd rate as a very nice place with no problems.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear nagdtg, Your comments are very important to us as we strive to insure all our guest have a comfortable stay. Thank you for choosing our hotel and posting your comments. Please come back soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"EVERYONE!!"

4
09/03/2018

Husband, twin 4yr olds and I enjoyed ourselves here! Beds are so comfortable, breakfast is nice, water pressure in rooms is great, litterally across the street from hospital and the little noise if any will not effect your sleep. Left some brand new shoes behind and when we realized called up and house keeping had already turned it in up front so thankful for being able to trust the house keepers.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear pearsonfamily2017, Thank you for choosing our hotel and posting comments about your visit. Your business is always appreciated and we hope to see you again soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"Nice place but with a few faults"

4
03/03/2018

Overall I liked this hotel. The staff was friendly, my room was clean, the free breakfast is okay and the location is convenient to I-40 and several chain restaurants. However, I was disappointed with the room layout. The toilet and shower are across the entrance hallway from the vanity, and the vanity has limited space. Also, the closet is just inside the front door on the side where the door swings open. Awkward to use. (I attached a photo.) My next issue, and it is one that can be easily solved, is that there is a nice chair in the far (dark) corner of the room. It would be nice to sit and read in this chair but there is no reading lamp nearby. There is an outlet by the chair so this is not the problem. Come on; spend a few bucks for a reading light. (Another photo attached for this.)

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Ward416, Thank you for your comments about our facility. We are pleased that overall you liked our hotel. We will look at the situation with the lamp and see if improvements can be made. We appreciate your business and hope you will come back soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"Great staff, but a very disruptive hotel"

3
04/02/2018

This was my first stay at this hotel and I was pretty disappointed overall. I got a great value as the staff members were nice, but there was constantly noise. I had to abandon my upgraded room because the people next to me were too loud and got into a confrontation with me and I just didn't want to deal with it. And the hotel was also understaffed every time I went down stairs. How do you only have one desk clerk on a Friday night or a Saturday morning? That is completely unacceptable. This was a busy hotel that really could've used two agents at the front desk during these times. But I will say that Justin, Phyllis, and Kayla were nice to me every time I dealt with them and handled things quite well considering how busy it got and considering all three of them were alone at the busiest moments. I would give this a hotel another chance, but they need to control the noise and have extra help on duty.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Joe S, We are very sorry that you were disturbed by other guest staying at the hotel. Your commet are very important so that we know of your experience and can address the issues. Thank you for recognizing our hard working staff. Your business is very important to us and we hope you will give us another chance to prove we are a great place to stay in Winston Salem, Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"Great start to our vacation"

5
30/01/2018

The friendliness and courteous of both the evening and morning front desk staff was great. They were friendly and willingly helpful. After a 13 hour drive your hotel was a much needed place to relax in comfort. The morning continental breakfast was tasty and more than expected. It was a great ending to a long dauy of travel and a great way to start our second day of travel.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear hsank77, It was a pleasure having you start your vacation at our hotel. We are proud that you enjoyed your visit and especially our southern hospitality. We appreciate your business and hope you will visit again when you travel in the Winston Salem area. Most sincerely, Best Western Plus Hanes Mall Hotel. Winston Salem, NC

"Week long stay."

4
29/01/2018

The staff is very nice and helpful. The breakfast was different each day which was nice. Room was clean. It's very convenient to any place you need to go to in Winston Salem. We will definitely stay there again.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear allanbouchardjr, Thank you so much for your week long visit with us. It was a pleasure having you stay and we all look forward to your next visit. Your business is important to us and is always appreciated. Most sincerely, Best Western Hanes Mall Winston Salem, NC

"Excellent"

5
17/01/2018

Service was excellent. I always stay there whenever I'm in town. Staff members are very personable and friendly. Awesome breakfast!!! I will be back in a few weeks.I usually come there twice a month and that is my place to stay.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear 62571am, Thank you for making us your home when you travel to the Winston Salem area. Your business is important to us and we look forward to your next visit. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"Linda's Review"

4
09/01/2018

Our stay in Winston Salem was due to our son being hospitalized for stage 4 cancer surgery.Justin checked us in and he went above and beyond to make our stay pleasant. All of the staff was nice and friendly.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear fredrickw2018, It is our hope that your son's surgery was success and he is on the road to recovery. Thank you for staying with us. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"Nice Staff, Good Travel Location"

4
07/01/2018

We stayed as we were traveling through and found the front desk person most pleasant and very helpful. Good location for traveling through. Comfortable room and good beds for good sleep. Breakfast basic at this type of place, met need to eat and go.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear David E, Thank you for choosing our hotel. Your comments are very important since we use our guest opinion to make changes and improvements. Again, we appreciate your business, please visit again soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"Great service!"

4
03/01/2018

Excellent customer service, clean room, breakfast offered a lot of different options. Quiet night especially considering location to a hospital - never heard any sirens. Would definitely recommend whether for one night or extended stay.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear lesliel954, Thank you for your comments. We are very pleased that we exceeded your expectations with comfort and services. Please come back soon. Most sincerely, Best Western Pls Hanes Mall Winston Salem, NC

"Very clean room breakfast was great and Ms. Phyllis at the front desk was awesome"

4
01/01/2018

This location is very convenient locally close to 40 the mall Hanes Mall is nearby lots of shops and shopping amenities nearby even if you have the need of an emergency room visit the hospital right across the street so it'll be a great location to stay at

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Monique R, It was a pleasure having you stay with us. We are so proud that you enjoyed your visit and the nearby attractions. Please come back soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"Best Manager and Staff"

5
28/12/2017

I booked my room to be able to be across the street from the hospital where my husband was. I booked a non-refundable room three times for three nights each. As it turned out I was needed to care for my husband 24 hours a day for most of the days and did not check in until several days later and was only able to stay in the room for one night. When the owner/manager found out what was going on he immediately adjusted for the nights I was not there. This was so touching to me when I found out that I started to cry as it was Christmas eve and I could not have received a better gift.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear maggie8562017, Hopefully your husbands's heath has improved and that you both have a Happy New Year. It was a pleasure having you stay with us. Most sincerely Best Western Plus Hanes Mall Hotel Winston Salem, NC

"Excellent stay but..."

5
28/12/2017

Excellent stay due to efficient, helpful, and friendly staff; well equipped, accessible room; good, hot breakfast...but orange juice looed and tasted lie it came from a rusty can. Fortunately, cranberry juice was an option we turned to. BEST VALUE OF OUR TRIP, SO FAR.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Warren P, Thank you for such a wonderful review. As always it is a rewarding to learn that our efforts have made our guests stay comfortable. I will pass your comments on to our staff, and we look forward to seeing you and aogain in the future. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"Excellent Front Desk Staff-Good Bang for your buck"

4
24/12/2017

Justin is a great asset to BW/WS. When you walk in the door he greets you with a sincere smile and even remembers our name. He is professional and treats us like VIP's. He is the main reason we go there, since their are other choices in the area. Stephanie is also in the same category as Justin both exceptional. ONE concern which has nothing to do with the above staff. Why does BW let people in the breakfast area without shoes and dressed in their sleeping apparel? NO Shoes... NO FOOD !! I understand comfort but show some respect for others, put something on your feet, we are not at the beach.. The handicapped rooms do NOT have ADA toilets.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear PJG, Thank you for recognizing Justin and Stephanie and their hard work to make everyone feel at home. We will certainly address the issue with the breakfast and ADA, thank you for letting us know. We appreciate you business and hope you will visit again soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"Family visit"

5
21/12/2017

I have been staying at the Best Western Hanes Mall several time in this past year. I'm very pleased and feel very safe there. As I am a senior with my granddaughters staying with me for our family visit. Over all I have stayed at 2 other motels in the area and Best Western is my pick and I will be staying there every time.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear tessangove, It is always a pleasure to have you stay with us. We want you to feel safe and we are always willing to assist in any way. Your business is important to us and we look forward to seeing you again soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"Great Hotel"

5
19/12/2017

Enjoyed our stay. Clean and friendly place. Close to restaurants and easy access to other areas in the vicinity. We stayed three nights and did lots of day trips and were always welcomed back by the staff.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear 921dougf276, It was a pleasure having you stay with us for three nights. We are so glad yu found us to be convenient to your day trips. We do hope you will visit us again soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"great"

4
12/12/2017

This is close to shopping, dinner, and hospital. The place is Clean and has friendly service There is a Nice breakfast waffles, bagels, eggs, sausage, sausage gravy, apples, bananas, grits. Pretty spread of food.

"State Championship Football Game"

5
11/12/2017

My daughters and I stayed after the State High School Football Championship game. We were cold and tired when we checked in. The staff was friendly and when we got to our room, it was nice and cozy. The breakfast had a large variety and was hot.

"Nice Place"

5
23/11/2017

Very friendly, courteous, and helpful staff. Room was clean and modern. Large parking area in front for oversize vehicles/those with trailers. Enjoyed and would stay again. Walking/short driving distance to restaurants.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear robertsA8321FQ, It was very rewarding to read your comments, we are so proud that you found us to be a nice place to stay in Winston Salem. Thank you so much for choosing our hotel and posting these comments about your visit. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"Great value; highly recommended"

5
17/11/2017

This is a great hotel which I can highly recommend. The staff are attentive and friendly. I have stayed in this hotel previously and will do so again. The rooms are comfortable and the decor is modern and pleasant. The lobby area is inviting and a good place to spend time.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear simonkX9694Q1, Your recommendation of our hotel to other travelers is appreciated. Thank you for your repeat business, we always look forward to your next visit. Thank you again for choosing Best Western Plus Hanes Mall. Most sincerely, Best Western Plus Hanes Mall Winston Salem,NC

"Clean and comfortable"

4
16/11/2017

We were passing through as a group of golfers heading south. The hotel was clean, comfortable and modern. The rooms were spacious and the neighborhood offered many dining options. The staff were all polite, courteous and professional. I would definitely stay here again.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear mfa52, Thank you and your group of golfers for choosing our hotel as you traveled south. It was a pleasure having you all stay with us. We hope the remainder of your trip was good golfing. We do hope you will visit us again. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"Best Western, Winston-Salem, NC"

5
12/11/2017

Great Staff, from Sign In, Housekeeping and Food service. We enjoyed out stay. Rooms, very clean and re cleaned great for the next nights stay. Rooms were very comfortable. Convenient location to everything and Hotel was very quite.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear donaldbJ5275GK, Thank you for choosing our Best Western in Winston Salem and thank you for recognizing our staff and their hard work to insure our guest are comfortable. Please make us your home when you visit our area. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"Great stay"

5
09/11/2017

This is a very nice hotel. Very modern, it is in a great location, near restaurants and a mall. Rooms were clean and comfortable. It has a great staff. They were very helpful and friendly. Good Breakfast, as well.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear M4776VBsamd, It was a pleasure to read your comments, we are so proud that we met your expectations and you enjoyed your visit with us. Thank you so much for choosing our hotel. Please come back soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"Business stay"

4
05/11/2017

Handicap room needs lower eye view, lower hanger bar and shower seat. Breakfast was good. Hard boiled eggs would be good. Checking in and out was relatively easy. The guest service agents were accomodating and the delivery restaurant was excellent. The only problem we encountered was that the water for the shower was not hot. We noticed that they had plugs for the cell pnones in the lobby and a business center. There is a fitness center we didn't use. It is next to a mall and easy access to the highways.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear pehubby, Thank you for choosing our hotel and for posting this review of our stay. The hot water temperature is set to protect our guest from any injury due to water being too hot. We appreciate your business and hope to see you again soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"Great deal for the price"

4
05/11/2017

Newer hotel that is very busy. It was somewhat of a challenge getting a reservation here because there was only one desk clerk on when I called in the early evening and he was busy checking in guests. But I finally did catch him at a slow time. I asked for a quiet room away from the elevators and freeway. My first room was actually facing the freeway and just one down from the elevator so I asked to be moved. After that all was well. We wanted to go to a restaurant we could walk to and the clerk walked outside with us so he could point us in the right direction. Very nice! There is a small workout room that has five pieces of equipment, but they are good quality PreCor and enough that you can burn off some calories. The room was well lighted, had free wi-fi and was comfortable. This is not a quiet hotel, but if you turn the fan on the AC to high, it masks a lot of the road noise. The only downside was that they must use some sort of cleaner with a strong odor as there was a lingering smell in the room.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Sandy N, Thank you for choosing our Best Western Plus Hanes Mall and posting these comments about your visit. We hope you will continue to make us your home when you visit the Winston Salem area. Again, thank you for staying with us. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"Popular stop"

4
05/11/2017

Made my reservation from two hours away and Justin was helpful. On arrival (late evening!) the expected king room was unavailable, but he gave me a double in its place. Not a problem for me, but guests might check if it is a regular practice. Room was good and clean, but the property shows its use (a little college-dorm feeling). The rate offered to me when I booked directly seemed fair, however, so no complaints! The breakfast was ample and varied as continental plus. The lot was overflowing when I arrived, so clearly a busy place. Slept well. Gassed up at nearby Costco and was on my way, fully satisfied!

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear GR8AZBB, It was a pleasure to have you stay with us. Thank you for your kind remarks about our hotel and especially Jason. Jason does a great job and he is an asset to our hotel. We appreciate your business and hope to see you again soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"Second Stay - Unwanted Wake Up Calls by Rowdy Soccer Misfits!"

3
03/11/2017

This was our second stay at this property. This first stay was great, the second stay not so much. The hotel was filled with youth soccer teams, but virtually no supervision. Use of foul language by these kids would make a sailor blush, excessive noise throughout the stay, including being woken up by little soccer misfits early each morning. No effort by hotel staff to stop the nonsense or noise, just a shrug of the shoulders and a "sorry". We travel to this area several times a year, loved the price, location and hotel before, but we were ripped off on this stay. Will have to explore other options next time.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear MiamiSquash, To say we are sorry doesn't seem enough, however, we are very sorry that you were disturbed by other guest. We have addressed this issue with the soccer team and future stays will be well supervised. Again, we apologize for the inconvenience you experienced. Your business is important to us and we hope you will give us another chance to prove we are a good place to stay in Winston Salem. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"October 30th check-in"

3
01/11/2017

Nice stay, clean rooms. Need to upgrade and get some USB outlets . All motels have these built - in or in the lamps by now. It's almost 2018!!! The little check-in guy was very unfriendly. Slammed a drawer shut and snatched some papers because HE made a mistake. Then wouldn't speak anymore. Bad first impression but employees come and go so not gonna take it out on the motel. The Latino housekeeping staff was nice and even helped with directions . Maybe teach a few of them how to do check-ins.....

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Family O We apologize for the employee that was unfriendly, we will certainly do some additional training with this staff member. This should not have happened and we, again apologize to you. Your business is important to us and we hope you will visit again soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"Great"

4
28/10/2017

Good and clean. Not to far from Benton convention center. Down side lots of traffic all night and you can hear some of it. I would stay there again if I have to return. Good service from the front desk.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear jennyette2011, We are so proud that your found us to be a great place to stay with good and clean accommodations. Thank you so much for choosing our hotel, please come back soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"Average Hotel"

3
23/10/2017

This hotel was average, it was clean enough, close enough to downtown, and the staff was pleasant. Nothing stands out as being great or sub par about the hotel. My room was comfortable, and everything worked even if things were on the shabby side. The hotel could use some updating and good internal and external cleaning but it wasn't bad.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear xdramafreex, Thank you for choosing our hotel and posting these comments about your visit. We do hope you will consider staying with us again. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"Terrible Smell"

1
23/10/2017

Do not stay here. hotel built in the 1980's that they gave a face lift too. Terrible Odor throughout the building. Staffed reeked of Marijuana smoke. There are better places to stay nearby. I would not stay here again.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear dustinh162, We are very sorry that we did not meet your expectations. Rest assured our staff does not smoke marijuana, however we cannot explain the strange odor you mentioned. Thank you for staying with us. Most sincerely, Best Western Plus Hanes Mall Hotel Winston Salem,NC.

"A great place to stay"

5
16/10/2017

Absolutely terrific hotel and an outstanding staff. The lobby was clean and very nice. Our room was neat, clean and spotless. Breakfast was very nice and tasty. The staff were extremely friendly and very professional.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Paul G, We are so happy that you found us to be a great place to stay in Winston Salem, Thank you for this review and for choosing our hotel. Please come back soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC.

"Just ok!"

3
16/10/2017

Needs some major cleaning and still needs some updating and fixing of tile floors in lobby and elevators. It is evident that they have done some renovating, but the outside of the hotel could use some cleaning and curb appeal and the inside still needs some attention to detail and deep cleaning.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear mom77777, We are sorry that you felt that our property was not clean. Rest assured we are addressing these areas and making the necessary upgrades. Thank you for staying with us and we hope you will give us another chance to prove we are a great place to stay in Winston Salem, Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"Great Stay Clean hotel with super customer services. I was offered the hospital rate which I thought was very kind of"

5
16/10/2017

Great stay! Clean hotel with super customer service. Would have liked to seen more breakfast selections. And overall experience it was great. I would gladly recommend this hotel to other people. appreciate the hospital rates that were offered. How compassionate!

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear samuelj169, We feel lucky to be located very near the hospital and the mall and it is our pleasure to offer special rates related to the hospital. Thank you for staying with us and we hope to see you again soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, SC

"Excellent facility"

5
11/10/2017

Property was very clean, beds quite comfy. Room clean and well maintained. Front desk staff were very helpful, friendly and made the stay enjoyable. Would definitely recommend the facility to others. Close to restaurants

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear btcakelady2016, It was a pleasure to have you stay with us. Thank you for choosing our hotel and posting this review of your visit. Thank you also for recommending our hotel to other travelers. Please come back soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC>

"Wedding visit"

4
11/10/2017

I recently stayed here with 10 family members for a wedding that was taking place nearby. Overall the employees were every friendly, the breakfast good (I liked the biscuits and gravy) and it was central to everything we were doing. I ended up in a handicap-accessible room due to a mix up, so showering was very difficult since the pipe came out of the all mid-chest (my wife and I are both taller than average). Since there was no lip on the shower floor water was always going everywhere. I would stay here again, but would avoid the handicap room unless you needed it.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Nikehutch, Thank you for choosing our hotel for all 10 of your family members for a wedding. We are sorry that you were assigned a handicap room that had a shower for a roll-in chair. Please come back soon and we will surely give you a tall person's room. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"Newly Remodeled"

4
10/10/2017

This Best Western has recently been renovated and is nicely accommodated. The bed was comfortable and the amenities met our needs. The staff was polite and helpful upon check-in and check-out. Great place to stay.

"Extra Nice Best western Plus"

5
09/10/2017

This is a very nice, clean, and updated Best Western Plus. It has a modern décor, with very nice (almost elegant) hallways. The room was very clean, well equipped, nice shower, nice bed, etc. Breakfast was good. There are many restaurants near the motel. Would stay here again. Enjoy.

"Good stay"

5
07/10/2017

Had a overnight stay in Winston Salem in October. 2017. It was pleasant. Good breakfast in AM. Room was clean and there were no problems. Can't ask for more. Easy to find. Free Parking, Nice front desk, too.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear peb24, It was a pleasure having you stay with us recently. Your business is very important to us and we always appreciate you choosing our hotel. Please come back soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC.

"Modern BW"

4
02/10/2017

Clean and smart with very modern decor - all usual amenities in room. Quite a small breakfast area off the main reception with a cooked breakfast option available. For our evening meal we thought the local restaurants (behind shopping mall) would be in walking distance but in reality although they are only 'over the road', due to the highway access needs to by car.

"My great stay"

5
02/10/2017

Great time I really enjoyed your hotel and I stay here a lot I have told all my friends and family members you guys have made my step perfect my job has booked some rooms in another city with one of your hotels

"Clean and Friendly"

5
30/09/2017

This motel is very clean and friendly staff. Plus the do hospital rates. Had nice clean rooms and beds looked very clean, bathroom was clean. Overall it was clean. I am a germaboic and I usually take my cleaners with me. I did not have to use them. I even felt safe walking on the carpet.

"Fantastic hotel"

5
28/09/2017

The location, amenities and service was 100 percent. My entire family was pleased with this location. The helpfulness of the staff was great. People should stay here, they will not be disappointed. The breakfast was great and area was so clean. We definitely will stay here again.

"Winston Salem 2 night stay"

4
27/09/2017

This was our 2nd time staying at this facility over the past few months. Will stay again for upcoming trips. The curtain shower holder was broken, but they fixed it when we informed the staff about it. Breakfast bacon is blah, but the sausage was good.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear deorahcH5492DC Thank you for your repeat business over the past few months. We always enjoy our repeat guest as they become like part of our hotel family. We look forward to your next visit. Most sincerely, Best Western Hanes Mall Hotel Winston Salem, NC

"nice hotel"

4
25/09/2017

The staff was great. The breakfast was wonderful. Would stay again. A little pricey though. It's a little hard to get to, but the U-turn sign helps. Check in went smooth, check out also. The rooms were modern. The beds were pretty comfortable.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear christinepR1914YD, Thank you for choosing our hotel and posting this review of your visit. It was a pleasure having you stay with us and we hope you will make us your home when you travel to the Winston Salem area. Most sincerely, Best Western Plus Hanes Mall Hotel Winston Salem, NC

"Great deal. Conveniently located"

5
22/09/2017

Had a peaceful 2 night stay at half the cost of a Downtown hotel. Close to interstate and shopping. Good food nearby and quiet. Parking lot being redone but that was the only hitch. Staff was helpful and room was better than expected

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear CBG327. It was a pleasure having you stay with us recently. We are so glad that you found us to be convenient and a good value. Your business is very important to us and is greatly appreciated. Most sincerely, Best Western Hanes Mall Hotel Winston Salem, NC

"Great Hotel"

5
22/09/2017

This hotel offers some great ammenities and its right next door to a huge shopping mall with tons of nice places to dine. Rooms are very clean and fresh, staff was great. We would definetly stay here again!

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear J1316ABtimothyb, It was a pleasure having you stay with us recently. Thank you so much for choosing our Best Western Plus Hanes Mall and for posting this review of your visit. Please make us your home when you travel to the Winston Salem area. Most sincerely, Best Western Hanes Mall Hotel Winston Salem, NC

"Favorite hotel "

5
19/09/2017

Wow! This hotel is awesome! Staff are friendly and the rooms, yes the rooms are clean!! Like really clean! Housekeeping staff super nice and on point! After a horrible experience more like a night mare from another hotel down the road, this hotel is wonderful. Will definitely stay here now on!!

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear RabDale, It is an honor to become your "favorite hotel" in Winston Salem. Your business is very important to us and is always appreciated. We look forward to seeing you again soon. Most sincerely Best Western Plus Hanes Mall Winston Salem, NC

"nice place to stay"

5
13/09/2017

This hotel was clean, good access off the interstate. great location to shopping and eatin It was harder to get back on the interstate. And compared to other same level hotels the breakfast looked the same but quality was a little lower. But did not go away hungry. Parking was a little sparse being that 2 hotels shared the same lot.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Scott, It is very rewarding to read your comments about your recent visit with us. Thank you for choosing our hotel and for posting this review. Your business is very important to us and is always appreciated. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"Visit with friends"

5
09/09/2017

We arrived early to check in and was given a coupon for Texas Roadhouse and asked to come back in one hour. We wanted adjoining rooms but when I made the reservation two weeks ago I was told they could not guarantee. The rooms were next to each other but was told no adjoining rooms were available at check in. The rooms were very clean and smelled fresh and clean. Our rooms were stocked with plenty of towels and soap. The beds were very comfortable. We will stay here again if we come back to the area. The mall is right around the corner. The breakfast was super! Fresh waffles, sausage gravy, biscuit, eggs, sausage patties that were all fresh and hot! There was four cold cereals to choose from as well as juice and milk along with coffee to drink. There was bagels, muffins, and bread also available.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear khumphries1, Thank you so much for these kind remarks about your visit with us and our services. We are so glad that we met your expectations and hope you will come back soon. Your business is important to us and is always appreciated. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"Hanes Mall Best Western"

5
03/09/2017

Have been there several times, because of its convenient location, excellent rooms and services and very good breakfast. Have never been disappointed. Have had rooms on different sides of the hotel and on different floors. All were equally good . Only noisy once, when a busload of teenagers was there.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear mbrmrs, It is always an honor to have you stay with us when you travel to the Winston Salem area. Your comments, as a returning guest, are very important since it shows we are consistant with our services. We want you to know that your business is very important to us and is always appreciated. We all look forward to your next visit. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"one night stay"

3
01/09/2017

Stayed here for one night for a concert. Hotel is not as new as it appears in photos. Check-in was quick even though they were extremely busy. Hotel staff were friendly during our entire stay. Different arrangement for bathroom. Sink outside in room. Bathroom area only held a toilet and shower and was very small. Room was clean and quiet. We did not use any facilities or eat breakfast. Parking was not right at the hotel, but back behide it, so it was a little walk up a hill. Accommodations were good for the price we paid.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Melissa C, Thank you for choosing our hotel and posting comments about your visit. We do hope you will visit again when you travel to the Winston Salem area. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"family shopping school trip"

5
29/08/2017

I enjoyed my stay at Best Western Hanes Mall The staff, room, pool was all excellent. The breakfast was awesome with 2 picky little girls. They found great choices to eat. The motel was close to the mall and easy to get into downtown. My stay was great and I have a return stay planned with reservations.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear tessangove, Thanks for your comments. We are pleased we could provide you a nice experience. Our goal is to provide a great experience and great service to everyone, and I hope we are meeting this goal. If your travels bring you to this area again, please visit us again. Most sincerely Best Western Plus Hanes Mall Winston Salem, NC

"Another Excellent Stay!"

5
27/08/2017

My husband and I stayed here a few years ago to break up the long drive from Ohio to the Beach. We like that it is located just off the highway and that is reasonably priced. Because of our past experience, we stayed here again this year. Now we have twins, so having a safe and clean place to sleep is even more important to us, as well as saving money. Our room was spotless. We also enjoyed a very comfy bed and the room was nicely up to date. The free breakfast was good, which is a bonus to the one night stay rate. The bathroom is itty bitty, but for a one night stay, this was no big deal to us.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear mnh0514, Thank you for yur repeat business, it is always an honor to have you come back when you travel in the Winston Salem area. We appreciate your business and hope you will visit again soon. Most sincerely Best Western Plus Hanes Mall Winston Salem, NC

"2 night stay"

4
25/08/2017

Went for two nights for a GnR concert in the area. Hotel was pretty nice, better than expected. Nice area with stuff to do, we checked out the Relonda house and the ale house, which was fun. I would recommned

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Adam C, Thanks so much for your kind words about our hotel. I'm glad you had a pleasant experience. We take real pride in the property and hope it shows in everything we do. I hope you will be able to stay with us again soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"Small bathroom "

4
24/08/2017

The motel was clean both inside and out. The bathroom was tiny but since the sink was outside, this made it better. Bed slept great and room was nice and quiet. Parking was not the best and they are limited for parking directly next to the motel. The ice machine did not work. I had to go to another floor to get ice. Breakfast was just okay and the sitting area was a little tight. However, the price per night in comparison with other motels in the area, was excellent.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear dasperson, Thank you so much for choosing our hotel, Our guest comments are important as we work to insure we are meeting the needs of our guest. Your business is very important to us and is always appreciated. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"This is one of the most efficient Best Westerns around"

5
15/08/2017

This hotel gave me everything I needed to complete the job I was in town to do. They were informative and help. The breakfast was outstanding. I will be staying at this location again and again I was very impressed with this property

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear WarchildsTotalBody, To exceed your expectations is our goal, thank you so much for these kind words about your visit. We do hope you will make us your home when you visit the Winston Salem area. Sincerely Best Western Plus Hanes Mall Winston Salem, NC

"Review of Hotel"

5
14/08/2017

Was very clean and easy to get to from the interstate. Staff was friendly and great and were very accommodating Liked that it was close to the mall and to restaurants Liked the choices for the breakfast and it was seasoned and tasty. Would stay there again.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear 914bunnym, It was definately a pleasure to have you stay with us. We are so glad that you were pleased with our services and accommodations. We sincerely appreciate your business. Sincerely Best Western Plus Hanes Mall Winston Salem, NC

"STAY AT YOUR OWN RISK"

2
12/08/2017

I will never stay at another Best Western....I would sleep in my car before I stay at little Best Western again, I am glad you ask why I say little. The beds are not Queen size they must have invented their own size. We did not get the rooms we had requested for when we made our reservation. Try to explain to the staff that we requested a joining room and was wondering why we did not get it. So I had to hear the long story we had given multiple of joining rooms to other customer, but the other room is available if you would like to have it, no you big dummy why do I want a a joining room next to somebody I do not know. If I requested for a joining room and you say it is available then I should get one. The bath room is small. My bathroom on the cruise ship I just recently gotten off of was bigger than the hotel room. Best Western needs to be ashamed of themselves for false advertisement. Fix your elevators they are horrible. I will ensure NO government employee stay at any Best Western. If they do they are on the own.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear tnvols126 Thank you for taking the time to write such a detailed review. Our advertising is true and correct All your comments are essential to educating our staff about good and bad service. We apologize that we could not meet your request for adjoining rooms. All items you mentioned have been addressed. We apologize for the inconvenience to you. Your business is important to us and is always appreciated. Most sincerely Best Western Plus Hanes Mall Winston Salem, NC

"good stay"

4
12/08/2017

pleasant, nice rooms. well decorated and a very good breakfast. staff was very nice and the access was very good for getting in and out and on our way. would stay here again if we were going this way.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Patricia S It was our pleasure to have you stay with us. Thank you for choosing our hotel and posting this review of your visit. We look forward to seeing you again soon. Most sincerely Best Western Plus Hanes Mall Winston Salem, SC

"Lipstick on a pig"

2
07/08/2017

This hotel has had surface renovations but it was like "lipstick on a pig". It was not clean, especially the elevators, the breakfast was substandard and the water pressure was next to nothing. Worst of all there were huge pipe-sizes holes under the sink which meant all of the sound, and smells from the lobby travelled directly into our room.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear 307kirstyg Thank you for taking time to post a review of your recent visit at our hotel. Our guest comments are very important to us as we work to upgrade and improve our facility. Rest assured your comments will be addressed. We appreciate your business and hope you will give us another chance to serve you. Most Sincerely Best Western Plus Hanes Mall Winston Salem, NC

"Shopping day with friends"

5
06/08/2017

Great location to stay near the Hanes Mall. It is convenient to Interstate 40 and lot of places near by to choose from to have a meal. Many places to check out to shop other than the mall. The breakfast provided at the hotel was very good, only complaint we had was that bacon was not available but sausage

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Jackie M Thank you for taking time to write good things about us. Your comments will help us to keep motivated to make your and others the stay pleasant and comfortable. We hope your shopping was successful. Please come back soon. With thanks, Best Western Plus Hanes Mall Winston Salem, NC

"great stay!"

5
04/08/2017

staff friendly and helpful, rooms neat, clean, plenty of towels, didn't smell musty, breakfast great, hotel very clean and nice. could use a bigger pool and better parking lot. Check in/out fast and friendly! highly recommend

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Disneyfan66, Your comments just made our day, we are so glad that you had a great stay. Thank you for this very nice review and ratng of your visit. Please make us you home when you travel in our area. With thanks Best Western Plus Hanes Mall Winston Salem, NC

"Wouldn't stay anywhere else now."

5
02/08/2017

The check in and check out were so painless and the Employee was refreshing with her kindness and helpfulness. The hotel had a transport chair which made the already easy-access room stressless to get to for my disabled mother. The breakfast area was more clean than some restaurants I have been in and the food display was enormous and wonderful. It is close to the mall and to the hospital with easy access to and from.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear evaw58 It was a pleasure to have you stay with us. We are so glad that the transport chair was a help with your Mother. Thank you so much for choosing our hotel. With thanks, Best Western Plus Hanes Mall Winston Salem, NC

"Newly remodeled, very nice"

4
02/08/2017

Nice hotel that has been newly remodeled, great full breakfast including eggs, biscuits and gravy, sausage, bacon, waffles and more, ok outdoor pool, friendly staff, clean, decent size rooms, we will stay here again when passing through

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Susan W Thank you for choosing our hotel and posting this review. We do hope you will make us your home when you visit Winston Salem. We always appreciate your business. With thanks Best Western Plus Hanes Mall Winston Salem, NC

"Great Value"

5
02/08/2017

This Best Western Plus hotel is nicely furnished and clean. We found it to be a very good value along our route. It was a nice halfway point in our overall trip to the Atlantic Ocean. This hotel was very quiet and was problem free.

"Nice stay."

4
31/07/2017

Clean rooms, professional staff. Comfy bed. Only complaint is the tight, awkward, small parking. At a busy intersection, so watch the traffic. We stayed one night for a DCI event at Wake Forest University.

"Great stay for a fair price!"

4
28/07/2017

This hotel has been recently renovated and is very clean. The staff was professional and helpful. The bed was very comfortable and the location is great. Breakfast left a bit to be desired but the coffee was great!

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear grouponfirst, Thank you for choosing our hotel. Your comments are very important as we work to improve our facility and services to meet the needs of our guest. We do hope you will visit us again soon. With appreciation Best Western Plus Hanes Mall Winston Salem, NC

"Friendly and helpful staff"

4
27/07/2017

My daughter was attending conference at Wake Forest University. The staff was awesome. Only thing is the last day before checkout, when we returned at 3:00 our room had not been serviced and on The Wednesday housekeeper did not replenish towels

"Nice atmosphere"

5
27/07/2017

I really enjoyed my stay and I would definitely recommend this hotel to my family and friends. Next time I visit Winston Salem I will definitely stay Here again . Their breakfast choice was good and the it was on point i was pleased

"awesome"

5
27/07/2017

Fast easy and great or I e set me up in a nice room her a location that was in my budget for me and my wallet also the process being quick helped out for the short time had to book a room so all in all it was great

"Good stay for the price."

4
26/07/2017

This is a good hotel for the price, we got a great rate and was very pleased with the room it was clean and fresh. The ac worked well. The staff was very friendly and helpful. The breakfast was exceptable. Location is good.

"Great Value!"

5
24/07/2017

Stayed two nights with two kids at this hotel. It was clean, the staff helpful, and the breakfast filling! The only complaint we had was a large group of boy scouts on our floor. The staff attempted to take care of the noisy group, though it took a lot of time. Overall it was a great stay.

"Lost a night of sleep"

1
20/07/2017

I was at the same floor of a group of people partying all night long. I called front desk multiple times and they couldn't keep the hotel quiet. I lost a night of sleep and don't think will ever stay at Best Western hotel again.

"Soccer Regionals"

3
18/07/2017

Best Western was fine. We were there for soccer event. Hotel was quite a distance from the fields which was very inconvenient. Breakfast was fine, replenished as needed. Staff was just so-so. You could tell the staff was just there because they had to work. Service wasn't friendly or unfriendly. Good value.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear reginaw616 Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service and meeting the need of our guest. Your business is important to us and is always appreciated. Most sincerely Best Western Plus Hanes Mall Winston Salem, NC

"good night's sleep"

4
17/07/2017

This is a nice hotel. It's clean and has a nice breakfast. It is very near the Hanes Mall and you can only turn to the right (towards the mall )when pulling out of the parking lot. The staff was friendly and even gave us a great tip on where to eat in addition to a coupon,

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear CardyDog Thank you for choosing our hotel. Your comments are very important as we work to improve our facility and services to meet the needs of our guest. We do hope you will visit us again soon. Most sincerely Best Western Plus Hanes Mall Winston Salem, NC

"Poor"

2
16/07/2017

The first room they gave us was right behind the laundry room and the elevators. That was not acceptable, if either the laundry or the elevator had been used at night it would have woke us up. The second room they gave us was NOT good either! The second day we was there we discovered the toilet would not flush very good at all. It actually backed up ad when we called the office we were told the maintenance man was off until Monday, but we could come down stairs and get a plunger. So the WHOLE WEEKEND we spent plunging the toilet. When we checked out my wife spoke to Vic, the so called manager. He did adjust our bill, but not enough in my opinion. The rooms are nicely furnished, but they are all VERY SMALL.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear timmaureen92 Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all our staff. Furthermore, we have address the issues you mentioned and working on the improvements. We sincerely apologize for the inconvenience to you. Your business is important to us and is always appreciated. Most sincerely Best Western Plus Hanes Mall Winston Salem, NC

"Nice Hotel"

4
15/07/2017

I stayed here for the first time nearly 2.5 years ago and had a terrific experience. I stayed again July 12-14, 2017. The young man that checked us in was great. I can't remember his name, but he was a young African American man. He was polite, friendly, and professional. The room was again very clean and comfortable. The doors and walls are very thin, so if crowded you can easily hear your neighbors. If they aren't thoughtful, it can be noisy. The elevators this time around were dirty, especially the floors. The sidewalk entering the hotel was also very dirty: discarded gum, spilled drinks, cigarette buts, etc. The parking lot is oddly shaped and they suggest you park "on the gravel" if lot filled, but the "gravel" has many sharp edged large rocks in it. I worried it may damage my tires. Also, there is a dilapidated limo in the parking lot with a promotional sheet hanging on the side, held in place by some of these large rocks. This gives the hotel a run down appearance and poor first impression upon arrival. The pool is very small, but the children there seemed to enjoy it. The breakfast is fine and varied. The only fruit was cellophane wrapped apples. Overall: the staff is great, the room is comfortable and clean, the breakfast is good and varied, so it's a great value overall. If they cleaned the elevators and entrance and removed the unsightly limo, I would definitely give an enthusiastic 5 stars!

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear 123traveler409 Thank you for such a wonderful review. As always it is a rewarding to learn that our efforts have made a difference to our guest. We will certainly start a cleaning of the walkways. It was a pleasure to have your stay with us. I will pass your comments on to our staff. Please come back soon. Most sincerely Best Western Plus Hanes Mall Winston Salem, NC

"great stay at best western if you are in winston salem nc this is the place to stay"

5
08/07/2017

great place to stay for your money. always a pleasant staff and willing to go out of their way for you. clean rooms nice pool. amenities are wonderful even have laundry service on premises. has a great breakfast bar buffet for people on the go.check out is quick and convienent.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear carolynf610 Thank you for such a wonderful review. As always it is a rewarding to learn that our efforts have an impact on our guest. We strive to offer outstanding customer service from check in to check out. I will pass your comments on to our staff, and we look forward to seeing you and again in the future. Your business is very important to us and is always appreciated. Most sincerely Best Western Plus Hanes Mall Hotel Winston Salem, NC

"Last second stop over to Myrtle Beach"

5
07/07/2017

We made our reservation 2.5 hours before arriving to the hotel from a Wendy's parking lot. We were super impressed with not only the price but the quality of the hotel. Beds were great, service was professional and location was quiet. We arrived at midnight and were beat from a 10 hour travel....thank you for not only providing a very nice room but accommodating a very reasonable price for a family of four with an 11year old and a 5month old.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Chad S It was a pleasure to have you stay at our hotel as you traveled to Myrtle Beach. We are so glad that we exceeded your expectations and you were pleased with our services. We appreciate your business and hope you will make us your home when you travel in the Winston Salem area. Most sincerely Best Western Plus Hanes Mall Winston Salem, NC

"Great Place to Stay"

5
07/07/2017

Was in NC for a wedding. Hotel was one of the ones selected for us to stay. Easy access, clean and comfort rooms. Staff very friendly and appears to enjoy their jobs. Breakfast was good. Would highly recommend this hotel for those visiting Winston-Salem, NC

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear 584partricar, It is our absolute pleasure to receive these words from you. We're really glad you chose our hotel and posted this review. Your comments just made our day. We hope you will visit again when you travel to the area. Your business is important to us and is always appreciated. Most sincerely Best Western Plus Hanes Mall Winston Salem, NC

"Visit with family"

5
06/07/2017

We always enjoy our stay at this hotel. The staff is very friendly and helpful and the breakfast is always fresh and delicious. The rooms are clean as is the lobby area. We've stayed at many different times of the year, including Thanksgiving and New Year's Eve/Day and spring and summer too. The service is always the same excellent service.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Catherine B Thank you for making us your home when you travel to the Winston Salem area. We always enjoy our repeat customers as they become part of our Best Western family. We look forward to your next visit. Your business is always appreciated. Most sincerely Best Western Plus Hanes Mall Winston Salem, NC

"Should hire new staff..."

3
04/07/2017

Hotel is spotless and clean -- great rooms but the STAFF leaves a lot to be desired. I almost never put up negative reviews.. Female Front desk "supervisor" was surly and unhelpful. In the mornings at breakfast food was not refilled quickly leaving people milling around waiting. This is a big hotel and therefore breakfast should be much more organized. Ran out of coffee and juice... eggs.. a quick breakfast ended up taking 45 minutes while waiting for plates to arrive.. and when they did they were flung in place in anger. The food was good when we got it. Biscuits and gravy ... make your own waffles scrambled eggs and sausage patties...variety of fruit and yogurt. Free parking in the swimming pool in the back of the closes at 10. The pool is very small but ample. Had a nice stay. Could have been better

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Amanda M Thank you for this review of your visit with us. We are sorry that you felt our employee was not as friendly and helpful as needed. This is very unusual for this employee, due to the holiday and a sick employee, she was doing the job of several people. We are very sorry that this happened. Thank you for staying with us and we hope you will visit again soon. Most sincerely Best Western Plus Hanes Mall Winston Salem, NC

"Nice place to stay"

4
04/07/2017

This was a nice place everyone that worked there was great! The only complaint is have is the shower was very small but that's it! Will definitely stay here again. Close to everything, nice pool, good hot breakfast. Nice place

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Linda Z Thank you for choosing our hotel and posting this review of your visit. Your business is important to us and we hope you will make us your home when travel to the Winston Salem area. Most sincerely Best Western Plus Hanes Mall Winston Salem,NC

"En route to coast"

4
04/07/2017

Last minute stop on trip. Great value for the rate. Clean room but tub facet leaked. Convient location off interstate. Plenty of nearby eateries. Simple but generous breakfast included. Parking was crowded.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear skeedaddee Thank you for stopping at our hotel on your route to the coast. We have repaired the leaking facet, we are sorry for this inconvenience to you. Thank you for your business and we hope you will visit again soon. Most sincerely Best Western Plus Hanes Mall Winston Salem, NC

"Very nice and clean !!!!!!"

5
04/07/2017

Common area and room looked so nice that we thought it was a new hotel. It wasn't. Just remodeled. Staff was very nice, room furnishings were very nice and place was very clean. We will be staying here from now on!

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Dennis W Thank you for your kind words about our hotel. To exceed your expectations is our goal. We are so glad that you have to decided to make us your home when you travel to Winston Salem. Thank you for your business. Most sincerely, Best Western Hames Mall Hotel Winston Salem NC

"Convenient stay in Winston-Salem"

4
28/06/2017

The Best Western at Hanes Falls in Winston-Salem NC is a convenient place to stay with clean rooms, comfy beds, quick and easy breakfast! Plenty of restaurants and retail stores near by... even a Mall as its neighbor!

"well located and down to earth"

5
26/06/2017

we were warmly welcomed despite lacking reservations. Our late arrival meant the handicapped accessible lodgings were already taken. Close to medical resources we were using, small fairly comfortable space decent water pressure and comfortable furnishings. Early to breakfast is advised since they didn't replenish the scrambled eggs. Only two trolleys to service the entire hotel so bring them back to the lobby when you are through. Very pleasant staff and good value for the price. Clean and quiet.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear HappyTraveler297 It is our absolute pleasure to receive these words from you. We're really glad you chose our hotel and posted this Review. Your comments just made our day. We hope you will visit again when you travel to the area. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"Great Pit Stop"

4
24/06/2017

My family as well as a friend's family stayed over night to split up an eleven hour road trip. We arrived right before midnight, had reservation and called about 4 hours away. I booked on line and ended up with 4 rooms rather than 2. The rectified the situation and did not charge any cancellation fee. We got there and staff was very friendly. Rooms clean and comfortable, little small, but otherwise great stop

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear P8389BZjoeld Thank you for making us a pit stop on your long road trip. We are sorry for the confusion with the reservation. We do hope you will visit again when you travel in the Winston Salem area. Most sincerely Best Western Plus Hanes Mall Winston Salem NC

"Great Place!"

5
22/06/2017

The room was nice and very clean. A great experience staying there for my family. I would recommend this place to anyone. Breakfast was great. Not only danishes and doughnuts but biscuits, gravy, eggs, bacon, etc. And the coffee was awesome!

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Lisa R, Thanks so much for your kind words about our hotel. I'm glad you had a pleasant experience. We take real pride in the property and hope it shows in everything we do. I hope you will be able to stay with us again soon and experience our clean, comfortable rooms and the amenities you liked so much. Most sincerely Best Western Plus Hanes Mall Winston Salem, NC

"Great value!"

4
20/06/2017

The accommodations weren't perfect but nice enough and clean! Staff was beyond friendly and helpful-- they deserve recognition! Pool looked well maintained, breakfast was good. One of the nicer places we've stayed for the $!

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear catherinew777 I'm very glad that your stay here was a positive experience. We strive to give you the best value available. I will share this with my staff as it will serve as an encouragement to all of us as we work to continuously improve the quality of our services. Most sincerely Best Western Plus Hanes Mall Winston Salem NC

"Itchy linen, bug in the room"

2
19/06/2017

The linen was itchy. There was some sort of flying bugs in the room and my wife caught on to rashes. Even the carpet in the room (it looked clean) but it was itchy when walking on bare foot. The swimming pool had a guest (probably not from the hotel) but was lying there. It was very discomforting to see that,

"One night stay"

3
17/06/2017

We stayed one night while traveling. The desk staff was exceptional. They were extremely professional, friendly and helpful. They had good suggestions for local dining options. Our biggest disappointment was in the cleanliness of the room. We would never have walked barefooted on the floor or carpet. The bathroom had been cleaned but in a hurried manner. Overalll we would probably stay there again hoping for a cleaner room.

"Savings worth it"

4
11/06/2017

Although we are Hilton Honors members, we have a few more trips planned to this area and are looking to save during our hotel stays. First time to this Best Western and based on this recent 2-night stay,will be staying here on the upcoming trips.

"Great value"

4
07/06/2017

PROs: Great value for the money, clean room, nice breakfast, friendly staff CONs: Very small bathroom in room My wife and I stayed at the Best Western Plus Hanes Mall Hotel a few days ago while visiting Winston-Salem. A very nice hotel, tastefully decorated interior, with plenty of amenities. The staff was very pleasant, and our room was clean and cheery. Overall, a great value for the money. The only real negative I found was the tiny bathroom (by hotel standards) in our room --- probably the smallest hotel bathroom I have seen in my travels. Having 2 people in the bathroom at once was crowded. And the ceiling was low, giving me (and probably other visitors who are 6 feet tall or more) a claustrophobic feeling. When opened fully, the bathroom door hit the front of the vanity. The tub also was narrow. Obviously, the size of the bathroom is where this hotel chain economized when building the rooms in this hotel.

"Soft bed, not-so-hot A/C"

3
04/06/2017

Most aspects of the hotel were fine. I just don't sleep well on soft, springy mattresses. And although the air conditioner had a digital thermostat, I don't think the room ever reached the 70 degree setting I selected... So that didn't help my sleep quality any, either.

"A Wonderful Experience"

5
01/06/2017

Everything concerning our stay was exceptional and the staff were all so friendly and helpful. We enjoyed the breakfast Our room was clean and quiet. Very satisfied! Thank you! We will definitely come again!

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear danpR3681TX Your comments sure made our day. We are so proud that your stay was a "wondeful experience". Your business is always appreciated and we look forward to seeing you again soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"Unexpectedly Helpful."

5
30/05/2017

My husband and I stayed here on May 23-24th. The room was a bit small but very clean. We woke up at 4am to get a head start on our drive home. However, when we tried to turn on our motorcycle, it wouldn't start. I regret not getting his name, but the young man at the front desk offered to check his car for jumper cables and he even researched local rental car and uhaul rental centers for us when the jumper cables didn't work. He went above and beyond what was expected and was extremely helpful. Best Western, whoever this young man is, keep him! I will be recommending this Best Western to anyone and everyone for years to come because of this experience. Thank you!

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Ashley G, Thank you for recognizing our employee that tried to help with your motorcycle problem. We also appreciate your business and hope you will make us your home when you travel in the Winston Salem area. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"Great Stay!!!"

5
25/05/2017

This was a great stay and hotel! I was here for five days and the hotel was very clean and professional. I highly recommend this for any families or business people coming through Winston. It is close to the mall and several good places to eat.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear A5150HTlarenceb, Your review just made our day. Thank you for choosing our hotel and for posting these very kind remarks about our facility and especially our staff. As you can tell, we all work very hard to insure our guest enjoy their visit. Thank you again and please come back soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem NC

"Clean hotel but slanted room"

4
24/05/2017

This hotel was extremely clean and the staff is friendly. The AC did not work very well and the room was slanted but overall it was great for one night. The breakfast was horrible its a good idea to hit a local restaurant and skip it.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear rondl3094WB Thank you for taking time to post a review of your recent visit at our hotel. Our guest comments are very important to us as we work to upgrade and improve our facility. Rest assured your comments will be addressed. We appreciate your business and hope you will give us another chance to serve you. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"good place to stay"

4
23/05/2017

The place was clean, next to a mall, workout had needed equipment and internet access. Good breakfast that started at 6:30am missed most of it as I needed 6am. Looked like they normally have eggs, sausage, bagels, bread, waffles, cereal, juice, coffee, bananas and apples

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear PBrint, We appreciate your feedback about your recent experience in our hotel. Your satisfaction and enjoyment are very important to us. We appreciate that you have taken the time to let us know how you perceived our accommodations. Thank you for choosing our hotel. We hope see you again soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"Just passing through"

3
19/05/2017

The hotel is tagged onto Hanes Mall so handy for local restaurants. I arrived about 9pm the reception staff were out of office. The car park was full and I had to wait 15 minutes to get checked in. Reception experience was not good. The GM was more concerned with the bad day he had. Room was ok not large but did have all amenities. Breakfast was included and was the usual buffet breakfast. It was very busy and a struggle to get a table in the small eating area. This is a real budget hotel. Food was average. I only stayed 1 night. I won't stay here again.

"Stay while parent in hospital"

4
11/05/2017

Mother was hospitalized at Forsythe Medical for testing for heart issues & I drove from Atlanta to be with her. Stayed overnight and was able to take her to her home the next day. My overnight stay was directly across the street from Forsythe so that was very convenient for me and I would be happy to take advantage of this again if I was there.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear BonniesY4028L0, We are glad that you got to take you Mom home and hopefully she is improving each day. Thank you for choosing our hotel and for posting a review of your visit. Please visit again any time you are in the Winston Salem area. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"Cathys appt"

5
09/05/2017

Breakfast was so so the gluten free option was a breakfast bar and not very tasty fruit was available The elevator s didn't work but climbing the steps wasn't a problem Clean and very friendly Parking was limited with parking on a hill with very little light let an uneasy feeling going in

"Very nice!"

5
08/05/2017

The hotel was very clean, the breakfast was the best I have ever had at a hotel. The staff was very friendly and super helpful. The only down side is very thin walls. I could hear conversations in the next room. Tons of shopping and places to eat close by.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear X2319MPpaulal Thank you for your review, rating and recommendation of our hotel. It is rewarding to learn that we have exceeded our guest expectations. We truly appreciate your business, please make us your home away from home when you come to the area Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"Daughter from college visit"

4
07/05/2017

Best value I found on internet. Room was clean, staff was friendly. Exceeded my expectations. Was traveling to pick up my daughter from college and looking for affordable places to stay for the evening. Had questions about the amount I was paying and what the quality of the hotel would be. Was greatly surprised. I would stay there again. Only issue was entering and exiting location. Entrance comes up quick and was not well marked. It looks like there is continuing construction on the parking lot. That will not stop me from coming again.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear K6218BXmarkb, It was an absolute pleasure to receive these words from you. Our goal is to exceed the expectations of all our guest and in your case it was accompolished. Thank you for choosing our hotel and for posting this review of your visit. We look forward to seeing you again soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"Vacation Check-in May 6,2017"

1
07/05/2017

My father booked a room for two nights on May 5 & 6 at this hotel through Booking.com. On Tuesday May 2nd my father called Booking.com to change our reservation on from 2 days to 1 only on Saturday, May 6th. My father received a confirmation email from Booking.com on May 2nd changing the reservation from May 5-6th to May 6th only. While we were driving in (today, May 6th) Stephanie from the hotel called and informed my father they had charged him for not cancelling the reservation within 24 hours for Friday (May 5th). We were on the patio at a restaurant and my father could not clarify how he cancelled the reservation, but affirmed he had cancelled earlier in the week. She said she would check into it from her end. We spent an hour at the restaurant and then headed for the hotel arriving between 3 & 4 pm. Justin (or a name beginning with the letters Jus) was working behind the counter, he had on a suit jacket and his name was hidden behind his jacket. When we arrived at the hotel, my dad shared his concerns about the phone call indicating that he had cancelled the Friday reservation earlier in the week. The hotel clerk was very rude, indicating "We do not deal with 3rd party reservations. You need to call your booking agent." As my dad tried to explain what happened, that he had first called the hotel to cancel and the person who answered the phone said to call the booking agent. The man began to speak over my father, in a loud, rude tone. My dad insisted he listen sharing that the manager had called him earlier and said she would look into the issue. The man said that is Stephanie and she left at 3. My dad asked him to get her on the phone, Justin then said she is off work I'm not going to give out her personal number. (My father did not ask him for her number - but asked him to call her.) My father then asked to speak to the manager. The man then said you can call the hotel number and ask to speak to Vick and I'll put you through to his office. He gave him a card with Vick's number. The clerk continued to be rude, belligerent, even indignant and did not answer or assist my father in any way. He required my father to sign a paper for the two night reservation to give him his room keys. My dad stood at the counter dialing the number with his cell phone and the clerk answered the phone as if he did not know who was calling. Then came back on the line saying Vick was not in the office. We witnessed the clerk standing visiting with women at the counter or back in the office out of sight throughout the night as we came in and out around dinner time. My father called Booking.com when we got to the room and their agent indicated an email was sent to the hotel around the same time my father received his cancellation email at 8:07 pm on May 2nd. The agent said he would call the hotel to find out what had happened. He later spoke to my father indicating the hotel clerk my father had spoken with was uncooperative and discourteous to him when he trued to inquire. This is very poor customer service and my father has favored Best Westerns throughout our trips over the years. It is very disappointing to see the staff treating paying customers in such a disrespectful and unconcerned manner. One elevator was out if service. Lobby restroom areas were not clearly marked and the non-smoking room smelled strongly of some sort of tobacco/musty fruit smell. There was patched water damage in the ceiling that was unfinished.

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear Michelle, On behalf of our entire staff we sincerely apologize for the confusion with the reservation, but most of all we apologize for the way your father was treated by our employee. Rest assured we have address this issue and reprimanded the employee. This should not have happened to you. We want you to know that your business is important to us and we appreciate you staying with us. Please give us another chance to prove we are a great place to stay in Winston Salem. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"No common sense was used here in design"

4
03/05/2017

Shower is bad design. can barely stand flat foot it is so narrow. Tiny pillows - would rather have two big ones than 4 tiny ones. That tube pillow is cosmetic and just a waste of money. Not a single USB port in entire room. Bath light and fan outside the bathroom. Parking is a nightmare. steep hill to most parking, not well lighted, slippery when wet yet way too many handicapped spots in front unused. Do you really need 10-12 handicapped spots? and only one was used. Over educated idiots designed this place. This was our first time at this new hotel, but been visiting this hospital for 9 years with cancer battles, surgeries, etc.

"Staff accommodating, rooms great"

5
01/05/2017

We attended an accepted student orientation at Wake Forest University, so we needed good and close accommodations for one night. Because it was furniture week at High Point, a staff member called to ask if we would change our reservations from two queen beds and be upgraded without any cost to us, and minus 10%. Since it was just my daughter and I, that wasn't a problem. When we checked in, the staff was very pleasant and thanked us for making it easier for them to accommodate other guests. The room was nice, comfortable king sized bed. Although the closet door handle was jimmied, everything else in the room was clean and pleasant. The hotel was a straight shot to Wake, and having a very nice mall behind the property and chain restaurants nearby made it a great place to stay. Just note that because of medians in the four lane highway, exiting towards Wake requires first going in the opposite direction until a red light allows for a turn in the right direction. Nothing the hotel can do about this, but just FYI. Breakfast was hearty and hot.

"Horrible Everything!!"

1
25/04/2017

Dont get cheated by their pictures!! Horrible hotel! The elevators were broken and room very dirty!! Will definitely not recommend this hotel to anybody and will never stay in any other best western in the future.

Vick P, General Manager at Best Western Plus Hanes Mall Hotel, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 336-893-7540. Sincerely, Vick Patel General Manager Best Western Plus Hanes Mall Hotel

"Great experience"

1
25/04/2017

Hotel staff is very helpful and friendly. The rooms are up to date and overall comfort was great. Stayed here a few years ago with a great experience and 2 years later it was still excellent. I will stay here again .

Vick P, General Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 336-893-7540. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Vick Patel General Manager Best Western Plus Hanes Mall Hotel

"Great stay especially for the price"

5
22/04/2017

I have stayed at this hotel about 20 nights already! Definitely the best in Winston Salem especially for the price! This hotel is recently updated! Great clean rooms for a great rate! The staff here are all extremely friendly! Breakfast is a big plus as well!!! Will be staying again!

Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review
Dear 547christeller, After staying with us 20 nights, you become part of our Best Western family. We appreciate your business and look forward to seeing you again soon. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"Bw Hanes mall hotel"

4
17/04/2017

Parking is not the greatest. Hotel was clean. 2nd floor elevator out of service. Can hear all noises from rooms on both sides. Our room key was duplicated and given to another guest. We were in bed sleeping.good thing door was locked. Front desk said that thier computer was down and tried to do best at putting people in rooms.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Ronald939, We are very sorry that your room key was duplicated. It was our mistake due to our computers going down during a heavy check-in. We are installing new elevators and it is taking longer than planned. We appreciate your business and hope you will visit us again when you travel to the Winston Salem area. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"Great hotel"

5
14/04/2017

Great service and very clean hotel. I would recommend to stay in this hotel. Very friendly service, positive and welcome. If you are in the area I would strongly recommend this hotel as your choice to stay. Mira

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Mirodiawap, It is our absolute pleasure to receive these words from you. We're really glad you chose our hotel and posted this review. Your comments just made our day. We hope you will visit again when you travel to the Winston Salem area. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"Nice place to stay!"

4
10/04/2017

I was in town visiting my daughter and thought the Best Western Plus was a nice place to stay for several days. My room was clean, the staff was friendly and helpful, and the breakfast was fairly good. Only one elevator was working (and it was slow), and the parking wasn't ideal, it was still a pleasant, reasonably priced hotel and I would stay there again!

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Mary5965. Thank you for your kind words about your recent visit with us. We apologize for the elevator, we are in the process of replacing elevators and hopefully this will be completed soon. Please make us home whe you visit your daughter in Winston Salem. Most sincerely, Best Western Plus Hanes Mall Winston Salem, NC

"Pleasantly surprised"

4
10/04/2017

We stayed here last weekend for a soccer tournament. I've never stayed in a best western so I was really unsure what to expect. I was pleasantly surprised! The room was nice, beds comfortable, and clean. The staff was very nice and accommodating. The breakfast was included. Typical fare but a decent selection. This was a good location too with lots of places to eat close by.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear JoAnn C Thank you for choosing our Best Western for the recent soccer tournament. It is very rewarding to read your review. We are so glad that you were surprised with our services. We appreciate your business and hope you will come back soon. Most sincerely, Best Western Plus Hanes Mall Hotel Winston Salem, NC

"3C's Clean, comfortable and convenient"

4
10/04/2017

I was worried about which hotel to stay at during this trip to visit UNC School of the Arts.. To our surprise we did very good .. We were around the corner from the Mall and restaurants; across the street from the hospital; gas station up the block; and only 10 minutes from the school and approximately 15 minutes from downtown. .. We enjoyed the location.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear NeetGB We are so glad that we exceeded your expectations with the "3C's". Your business is appreciated and we look forward to seeing you again soon. Most sincerel, Best Western Plus Hanes Mall Winston, SC

"Hidden Jewel"

5
04/04/2017

The only inconvenience was that the hotel is on a one way street which is not their fault. But well worth the extra turns to get to it. The staff was excellent, the breakfast delicious, and the rooms were very clean and welcoming. It made being away from home more of a pleasure than sacrifice.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear alh511, We are so glad that you found us to be a great place to stay. Our staff is committed to making sure our guest have a clean, comfortable room with some southern hospitality. Thank you for this review and rating of our facility. Your business is very important to us and is greatly appreciated. Most sincerely, Best Western Plus Hanes Mall Hotel Winston Salem, SC

"Nice location and value for money but current repairs to elevator and parking not are not yet complete (1Apr2017)"

3
03/04/2017

Had to work around the one elevator and the parking being further from the door. Restaurant next to hotel was recommended by them but they close early at 9pm so don't waste your time and get your desert to go. The hotel has a lovely pool in the lobby

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Thebilla, Thank you for choosing our hotel. Your comments are very important since we use our guest opinion to make changes and improvements. The last of new elevator installation should be compleded in a few days. Again, we appreciate your business, please visit again soon. Most sincerely Best Western Plus Hanes Mall Hotel Winston Salem, NC

"Enjoyable stay"

4
28/11/2016

I enjoyed my stay very much, on this occassion. Although it was only overnight I had the privilege of being in one of the whirlpool tub king rooms and the tub size was great. Toilets are a little low to the floor!!

"Beautiful hotel BUT..."

2
27/11/2016

When my family and I arrived I must say I was quite impressed with what I saw. Most of the time I stay at the Marriott, Hyatt, Hilton, or Wyndham but we stayed because of work. The rooms are really nice (furnishings etc) and the hotel appears exceptionally clean however as time passed on after checking in I started seeing ROACHES in my room!! Crawling up the wall, on the nightstand, on the telephone !! Omg I don't believe what I'm seeing!! Everything looks so nice here. I called downstairs and spoke to Frederico who did not appear surprised as his response to me was yeah we bought this property from a days inn. Unfortunately we don't have a maintenance man on duty but someone will be here tomorrow. We can have you moved to a new room tomorrow. Now I'm wondering are there roaches in that room too??!! I mean he already knows about this situation. How are they able to do business this way? Every review I have read about this hotel seemed relatively favorable for the most part with the exception of a few complaints. I mean I realize you can't satisfy everyone all of the time but this is ridiculous. I don't want these things in my clothes or my car and I certainly don't want to take them back with me when I leave. If this business clearly knows about these ROACHES then why are they not exterminating ??? I don't want these things crawling on me while my family and I are trying to sleep!!!!! Now I've just killed one on the headboard!!!! Oh and one of the elevators are still out of order. Sadly disappointed??

"GOOD VALUE "

4
24/11/2016

Great location, easy check-in, commodious room to accommodate 3 adults, complimentary breakfast better than most! Just a word of caution about booking with Tingo. If you have to change your original reservation ( in my case make it 2 nights instead of 3 ), you will be asked to cancel the whole reservation and rebook it. My VISA was credited in a timely manner. Be sure you rebook your changed reservation right away. All customer service reps were great and the best part of all- They answer the phone right away!!!

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Hjfaillle It was very rewarding to read your review of Best Western Plus Hanes Mall. We are so pleased that you found us to be a great location with rooms that accommodated 3 adults. We appreciate your business and hope you will visit again soon. Best Western Plus Hanes Mall Winston Salem, NC

"Good medical stay"

4
23/11/2016

We have stayed at this Best Western on numerous occasions while receiving medical treatment at Wake Forest Medical Center. The staff has always been courteous and helpful and the reasonable nightly rate is a tremendous benefit when one is facing large medical bills. Like any business there are times when things don't always go as planned or hoped but overall you will find this a good value.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Donnaaperry516 Thank you for your repeat visits at the Best Western Plus Hanes Mall. We are sorry that you are experiencing medical problems but glad that you have found us to be convenient for your needs. We appreciate you business and hope medical problem will improve. Best Western Plus Hanes Mall Winston Salem, NC

"Blue Light Special: Elegance, Comfort, and Bacon"

5
22/11/2016

Best Western Hanes Mall is quite a surprise to arrive to if you arrive at dusk. It appears to be a spectacle with blue lights all around sitting in a fairly remote area not far from the mall. You would imagine it was a big show taking place, but it's apart of the contemporary exterior design that perfectly matches the interior. The interior is very chic and comfortable. The lobby is impressive and inviting with a chrome finish. The hallways of each floor has a new feel and the rooms are beautiful designed with subtle browns, soft greens, with long round tube-like pillows with matching decor. There is also a guest laundry room to boot. Very comfortable and well worth the rate. Breakfast is complimentary and the bacon and eggs are outstanding. ~Partee

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Valued Guest from Charlotte Thank you for choosing Best Western Plus Hanes Mall for your recent travel to Winston Salem. It is very rewarding to read your review. We are so glad that you enjoyed your visit and were impressed with our facility and services. Your business is important to us and we do hope you will come back soon. Best Western Plus Hanes Mall Hotel Winston Salem, NC

"Don't Bother"

2
21/11/2016

Stayed here the weekend of November 19-20. That infamous elevator is still not working. Bugs in the bathroom and a multi-angle shower head support that wouldn't stay up. Luckily, was only there for one night. Spend a few more $$ and go elsewhere.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear DemonDeacSnake On behalf of the entire staff at Best Western Plus Hanes Mall, we apologize for the problems you experienced during your recent visit with us. We have addressed the issues you mentioned and new elevators will be installed very soon. Your business is important to us and is greatly appreciated. Best Western Plus Hanes Mall Winston Salem, NC

"Awesome"

5
20/11/2016

It was an awesome experience. We booked 13 rooms . Upon arrival our experience during check in was very smooth and easy. Service was great . Great location . Breakfast area was well stocked and clean. The rooms were very comfortable and well decorated.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Valued Gest Thank you so much for booking 13 rooms at the Best Western Plus Hames Mall Hotel. We are so pleased that you had an awesome experience and everything was smooth and easy. We appreciate your business and look forward to having you visit again soon. Best Western Plus Hanes Mall Hotel Winston Salem, NC

"Business trip"

5
19/11/2016

Hotel is clean and nicely decorated. Staff very friendly and helpful. Elevator was out of service when I was checking in and they were able to move me to floor that I would not have to carry luggage up stairs but if had not been able to move me off 4th floor were going to carry my luggage up stairs for me. Elevator was fixed by morning.

"Surgery Stay"

5
17/11/2016

Best Stay in Winston Salem! I had heart surgery at Wake Forest on Monday, so we arrived on Sunday and stayed through Wednesday. When I called to make reservations the lady made sure we were well taken care of with a VERY comfortable room, and a medical rate. Our stay was above and beyond and they even offered to help my husband get me to the room when I was discharged from the hospital. Breakfast was great and check out and in is a breeze. Also directly across from the mall and several restaurants! I HIGHLY recommend the Best Western Hanes Mall!!

"Great Experience!"

4
11/11/2016

We enjoyed our stay at this hotel. We arrived prior to noon and requested an early check-in. Justin was unable to accomodate our request at that time because the hotel had been at full capacity the night before. He was extremely polite and asked us to call him at noon to see if he could get us in our rooms. To say the least, we really appreciated his assistance. Throughout our visit, this young man was awesome! He was extremely busy and could have easily blown us off and reminded us that check-in was at 3 pm, but he didn't. The hotel itself was also nice. It was clean and you can tell it was recently remodeled. It is beautiful from the outside with pretty blue lighting accents. The inside is modern and our room was extremely clean. My biggest complaint is the small size of the bathroom. It is fine for one person at a time but we had kids to bathe. The size was challenging. Luckily the sink is located outside of the bathroom. My only other complaint is that one of the elevators was out of order. The other elevator was extremely slow and busy. We used the stairs quite a bit despite being on the 4th floor. The location is near Hanes Mill Mall. Plenty of places to eat and relax. One more thing -- I do agree with other reviewers that stated the parking lot is small and filled up quickly at night. Overall, this was a great experience for the money! I would stay there again.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear trubluegirl Thank you for recognizing Justin and his commitment to customer service. We must apologize for the elevator problem, hopefully the parts will be in soon and that will elimate the problem. We realize it was an inconvenience and we are so sorry. We are so proud that your experience at our hotel was good. Please make us your home when you are in the Winston Salem area. Best Western PLUS Hanes Mall Winston Salem, NC

"Excellent stay"

4
11/11/2016

Good location, very nicehelpful staff, newly renovated hotel, clean room, comfortable bed and pillows, good breakfast, reasonably priced. Highly recommend. Relatively close to Wiston Salem main attractions,that is, if you are driving.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Isauro9 We are so glad that you had an excellent stay at our hotel. We strive to offer clean, comfortable rooms at a reasonable price. We appreciate your business and hope you will choose to stay with us again soon. Best Western PLUS Hanes Mall Winston Salem, NC

"CROWDED"

4
08/11/2016

We found this hotel to be very busy and crowded. The desk staff were friendly and helpful. The room was nice and on the "quiet side" of the hotel. The broken elevator (still broken a week later on out second stay) was frustrating. Guests and cleaning staff used the same elevator and many times it was stalled on floors making the wait to get to the room lengthy. Stair were fine for those that could take the stairs.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Chuck On behalf of our entire staff, we thank you for choosing our hotel. Our guest comments are very important as we work to offer clean and comfortable accommodations. We apologize for the elevator problem, we are told by the repairmen that parts are ordered should be fixed soon. Please come visit again soon. Best Western PLUS Hanes Mall Winston Salem, NC

"Badly Run Hotel"

2
08/11/2016

From outside this hotel looks very nice, but the location and the outside look is all that is going for it. Parking lot: Too small for the size of the hotel. A quarter of the parking lot is undeveloped land across the hotel. The rest has wierd turns and curbing. Lobby: despite the cheap modern decorations, it looks tired and old. Elevators: One didn't work. The other one broke on the second night. The next morning it wasn't fixed even by 11. When I asked the girl at the front desk when they are planning to fix it, she said she is on the phone with elevator people, with lots of attitude. When I asked where is the manager, I was informed that he will not be in until the afternoon. Only a bad manager stays away when the only two elevators in his hotel are out, the guests have to walk up and down five floors, and the cleaning staff are lining up in the lobby with their carts full with being able to get to the upper floors. Rooms: have new furniture, extremely bad lighting and setup, old carpets and curtains, and smallest of bathrooms. The card key was non functional after the maids cleaned the room. Staff: except for the first nights front desk clerk, the rest are sorely, unfriendly, and inefficient.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Valued Guest We are so sorry that our elevators are not working properly and the inconvenience to you. This certainly is not typical of our hotel or our services. We sincerely apologize for the inconvenience to you. We appreciate your business and hope ou will give us another chance to prove we eare a good place to stay Best Western PLUS Hanes sMall Winston Salem, NC

"Nice upgrade"

5
06/11/2016

Enjoyed an upgrade for being a return customer. Jacuzzi bathtub was clean and complimented the room well. Plenty on parking for all vehicle types. Nearby restaurants and a large mall. Good place to stay for all travel.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Ronald Thank you for being a return customer, your business is important to us and is greatly appreciated. Please continue to make us your home when you come to the Winston Salem area. Best Western PLUS Hanes Mall Winston Salem, NC

"Very Pleasant Stay"

4
06/11/2016

I am a contractor that travels for work. The breakfast was fresh and of good quality. Room was clean and recently updated. Guest services handled any request with ease. I ended up leaving the night prior to my check out date and had to come back to the hotel and the guest services checked me back into my room with no questions or additional charge.

"Ok for soccer tourney event stay"

3
03/11/2016

The location was good, accommodations were not terrible, but had these issues: 1) opened the lid on the A//C control unit in the room and a small roach ran across the touch panel..ewww! 2) shower drain was slow 3) room had a faint "off" smell not sure if maybe pets had been in room 4) small in room fridge had a bad smell when door was opened On the plus side: 1) room looked clean 2) breakfast was good 3) staff were friendly and courteous 4) location was good If I had to I'd stay here again, but wouldn't go out of my way to come back.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Krutigli Thank you for choosing our hotel to house your soccer team. Our sincerest apologies for any inconvenience during your stay. Rest assured the comments you made will be addressed in order for us to improve our services, we hope you give us a chance to serve you again. Best Western PLUS Hanes Mall Winston Salem, NC

"Great value"

4
31/10/2016

The property appears to have received a good renovation recently, except the elevators still show their age, one operated rough and one wasn't working. I'd stay again for the price. The room was comfortable and quiet, but the jetted tub wasn't inviting as it was in a tiny bathroom shower combo and the shower head didn't satisfy on any setting. The breakfast lounge and lobby are well done and food was very good. Some of the parking lot seemed a bit too far away so security was a bit of concern. My biggest complaint is getting in and out of the property was aggravating since the divided road crossovers in front have been permanently blocked so it seemed to require finding ways to turn around to get the direction you need to go into the hotel and back to the interstate. Probably would be a real pain in rush hour, but carefully planning the route or asking for the best way to get out should help.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Egore Thank you for choosing our hotel and for your very insightful review. We apologize for the inconvenience of one elevator being out of order. We do hope you will visit us again when you travel to Winston Salem Best Western PLUS Hanes Mall Winston Salem, NC

"Great motel"

5
31/10/2016

Room was very clean and well decorated an spacious. The room was furnished very well with coffee maker, hair dryer, iron and board, and all the small items that make your stay more enjoyable. The facility is located at an excellent location very close to shopping, all types of food facilities and intertaiment.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear NCM287 Thank you for this review and rating of your recent stay at our hotel. We are so glad that you had an enjoyable stay. Your business is important to us and is greatly appreciated. We do hope you will chose to stay with us again soon. Best Western PLUS Hanes Mall Winston Salem, NC

"Nice to be there!"

5
31/10/2016

We went for 4 days to the Hotel with the Boca United Soccer Academy U13 and U14, plus the coaches, some parents and the bus driver and everything was excellent from the breakfast to the rooms. Congratulations to all the workers of the hotel that make it happen! thank you.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Jose Thank you for bring the soccer experience to our are and to our hotel. We are so glad that we exceeded your expectations and everything met your approval. Thank you again for choosing our hotel and we hope to see your teams here again. Best Western PLUS Hanes Mall Winston Salem, NC

"Pleasantly surprised"

5
26/10/2016

We attended a co worker's wedding, and I couldn't believe how nice the hotel was. The rooms were big and clean, and I slept like a champ. There were a couple of let downs though: * The parking lot was a weird setup. We had to climb up and down a steep hill to get back and forward. * Need more ice machines on every floor. * The plumbing was a little noisy. * The breakfast on Saturday morning DIDN'T HAVE BACON!!! (But that was ok Lol) I normally am very hard to please when it comes to different smells and things like that, but my wife and I had no issues. Thanks B.W.P., we'll be back!!!

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Kenneth We are so glad that you found us to be a great place to stay. Our staff is committed to making sure our guest have a clean, comfortable room with some southern hospitality. Thank you for this review and rating of our facility. Your business is very important to us and is greatly appreciated Best Western PLUS Hanes Mall Winston Salem, NC

"OK but Needs Maintenance"

3
21/10/2016

The Best Western is an OK hotel. The lobby promises more, but the rest of the experience is low-average. On my recent stay, one of the elevators was not working, the faucet in the bathroom had the drips, and the baseboards were missing a piece here and there. In addition, the door did not automatically close and one of the exterior doors did not close properly, a potential safety concern. The staff was friendly and accommodating. I liked the free newspapers in the lobby and the free breakfast. This hotel is about 4 or fewer years old and seems to need loving attention.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Steve Thank you for your review. We value guest feedback and will use your comments to improve for future guests. We hope to see you again soon. Best Western PLUS Hanes Mall Winston Salem, NC

"Business Travel "

4
17/10/2016

Very nice property and friendly staff. Excellent value for the price. I would definitely recommend this location to others and plan on staying here again on my next visit to Winston Salem. Conveniently located close to excellent restaurants.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Mark Thank you for this review. It means a lot to hear from guests who are satisfied with all of our services and amenities. Thank you for taking the time to share your experience. Please make us your home when you travel to the Winston Salem area. Best Western PLUS Hanes Mall Winston Salem, NC

"Very comfortable room"

5
13/10/2016

We arrived here absolutely exhausted after a day of driving and were very pleased with our clean and comfortable room. Check in was quick and easy and the beds were very comfortable which was such a blessing since we were so tired. The price we got online was extremely reasonable, making this a very good value. Breakfast was adequate and a nice start to another day of driving. Thank you, we had a very nice stay.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Wlliam We are so glad that you enjoyed your stay and that you found the accommodations and service to exceed your expectations We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit. Best Western PLUS Hanes Mall Winston Salem, NC

"Winston-Salem Visit"

5
12/10/2016

Staff was great and didn't mind answering any of my questions. Clean, comfortable rooms. Quiet, and I didn't have any trouble getting to sleep. I liked being walking distance from the mall, and only 10 minutes from Old Salem.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Linda It means a lot to hear from guests who are satisfied with all of our services and amenities. Thank you for taking the time to share your experience. We also appreciate your business and hope you will make us your home when you travel to the Winston Salem area. Best Western PLUS Hanes Mall Winston Salem, NC

"No surprises"

3
11/10/2016

We found this Best Western to be a good choice for a value hotel. The front desk staff was courteous and efficient and our room was clean and welcoming. The complimentary breakfast was ok, but nothing more than you would expect at this type of hotel. Like so many budget hotels, the breakfast experience would have been better if there had been someone staffing the breakfast area. Of the two elevators, one was out of order during our visit and the other one made you think that it was on its last legs...hopefully repairs will be made when you visit. Overall, the BWP is a good choice for the cost.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Brian Your business is very important to us and we value your feedback. By telling us about your stay, you help us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Best Western PLUS Hanes Mall Winston Salem, NC

"pretty good"

4
08/10/2016

Clean, handicapped accessible, no breakfast attendant. Service dogs welcomed. It was the first time we had biscuits and gravy in years, and it was a great trip over the mountains and the Piedmont. Very good.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Amy Thank you for choosing our hotel and for posting this review of your visit. We are so glad that you enjoyed biscuits and gravy and the area mountains. We do hope you will make us your home when you travel in the Winston Salem area Best Western PLUS Hanes Mall Winston Salem, SC

"Out of town working"

5
05/10/2016

The bed is really comfortable. And the staff was really helpful. The breakfast was better than most continental ones at other hotels. The parking lot is well lit and controlled by cameras so you know your vehicle is being watched which is a good thing.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear O Williams We are so proud that you have enjoyed staying with us while working our of town. Your business and your comments are very important to us and is greatly appreciated. We look forward to seeing you again when you work in Winston Salem. Best Western PLUS Hanes Mall Winston Salem, SC

"Nice place"

3
04/10/2016

For the most part the hotel was nice. Our room was very nice and had no issues with it. We enjoyed the jetted tub that was in our room. It was close to the Hanes Mall and restaurants. Breakfast was good better then other places I have been. The elevator and pool area needed some attention. One elevator was out and the other one was close to being out of order every time we got on it we thought we might be trapped. We liked this hotel because it had a pool but it looked like it had not been cleaned in a while there was a lot of debris in it so my husband skimmed it just so we could swim. For the most part it was a nice place to stay and we would stay again

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Valued Guest We are so glad that you found us to be a nice place to stay. We appreciate your comments so we can address the issuses you mentioned. We also apologize for any inconvenience to you. We look forward to seeing you again soon. Best Western PLUS Hanes Mall Winston Salem NC

"Pleasant Stay"

4
01/10/2016

Beautiful renovations and the room was nicely appointed. Breakfast was your typical okay freebie. The only drawback was that one of the elevators was out of order and the one that was working was slow. They could also use a little bit bigger of a parking lot.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Annie We are so glad that you enjoyed your stay and that you found the accommodations and service to exceed your expectations We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit. Best Wesstern PLUS Hanes Mall Winston Salem, NC

"Mixed bag."

4
30/09/2016

Nice lobby, nice remodel, nice amenities. However, the shower was abominable and the construction within the bathroom was poorly finished. A/C made me sick. Great location though, and good price. Just not quite finished properly. Bedding was awfully thin, too.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear D D Thank you for your review of your recent stay at our hotel. We sincerely apologize for the problem you had with the shower and the A/C, we will address these issues immediately. We appeciate your business and hope you give us another chance to serve you. Best Western PLUS Hanes Mall Winston Salem, NC

"Great staff"

5
30/09/2016

Anytime I have appointments in Winston-Salem, I always stay at Best Western. The location is convenient to the mall and hospital. The staff have always been helpful and nice. They printed out directions for me and just made my stay enjoyable.

"Good value"

4
22/09/2016

This is a clean, recently renovated hotel that is a good value for the money. Rooms are clean, and the beds are very comfortable and there is minimal noise. When in the area i always chose this hotel. There is a stupid 200 character minimum for comments which is ridiculous.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Arthur We are so glad that you found us to be a clean and comfortable place to stay in Winston Salem. Thank you for choosing our hotel and for posting this review of your visit. Your business is important to us and we hope you will visit again when you travel in our area. Best Western PLUS Hanes Mall Winston Salem, NC

"OK"

3
22/09/2016

Lobby appearance is nice. One of the elevators was broken (old elevators), bright orange caulking exposed in plumbing areas, torn carpet, outlet at sink area didn't work, breakfast was empty and lacking. Comfortable bed. For a one night stay, it was ok. However, if we had planned to stay multiple nights we would have left. Will not visit again.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Brittney On behalf of our staff, we sincerely apologize for the problems you encountered during your stay with us. Your comments and feedback is very important so we know of the problems and can make the necessary repairs. We do appreciate your business and hope you will give us another chance to prove we are a good place to stay. Best Western PLUS Hanes Mall Winston Salem, NC

"Great stay!"

5
11/09/2016

We only got to stay 1 night because we had to get back to work. The room was clean. The BEST part of our stay was the young lady that checked us in. She was so nice. We asked for a crib and she had us one within 10 mins. I believe her name Carleigha?? That could be wrong but very close. Thank you! We will be back soon.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Valued Guest We are so glad that you had a great stay at our hotel. We appreciate your business and hope to see you again soon. Best Western PLUS Hanes Mall Winston Salem, NC

"BW offered what we needed"

4
10/09/2016

Our Airbnb canceled when while driving from Lexington KY to Winston-Salem. Booked with BW two hours before arrival for a good price. The front desk person was professional yet not very welcoming. We stayed four days, our room was comfortable and clean, and the bed was great. Breakfast was okay, good selection but the same every day, they could benefit from changing it a bit every day. Our overall experience was very good. BTW my husband is fan of BW because he like waffles in the morning, ha ha

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Adrian/Patricia We are so glad that your found us after a cancellation by Airbnb. We appreciate your business and hope you will come back soon. Best Western PLUS Hanes Mall Winston Salem, NC

"Very nice"

5
08/09/2016

A very nice place to stay. Convenient. Close to Mall and restaurants. Room was clean and beds comfortable. Friend and I were on our way to Myrtle Beach and chose this hotel because of it's proximity to the Mall and restaurants, which was right behind the hotel. We could have walked if we had chose. Thank you for the great service.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Valued Guest Thank you for choosing our hotel as you traveled to Myrtle Beach. We are sos glad that we met your needs and that you enjoyed your stay. Please make us your home when you travel in the Winston Salem area Best Western PLUS Hanes Mall Winston Salem, NC

"Quiet and comfortable "

4
03/09/2016

The wife and I chose to stay here one night on our way to the coast based on the reviews on trip advisor. We found our room to be quiet and the bed comfortable. After opening the window to air out the piped in strong cologne smell (which can bring on asthma attacks in the wife) we slept well. But - the heavy drapes do not close to block the morning light, so no sleeping in. We were particularly looking forward to breakfast, which other reviewers had gushed about. It was a step up from continental, but barely. Bleh coffee, threw out the instant grits and orange juice, and no butter - just a flavorless whipped spread not worth the calories. But since sleep is more important than breakfast and we were able to sleep with the window open - to the sound of crickets and No Smell! - we slept great. (Review written by 'the wife'.)

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Ernie (and "the wife"} We sincerely appreciate your time and effort to write us a very insightful review. We are committed to delivering the highest level of service to our guests, and we will use your feedback to help us correct our deficiencies and improve our services. Thank you for staying at our hotel. Please visit again when you are in the area. Best Western PLUS Hanes Mall Winston Salem, NC

"Great hotel for a great price!!!"

5
30/08/2016

When I book this hotel I was concern because of the liw price but I was very pleasantly surprised when we arrived.Very modern and clean hotel.The staff is very helpful.The beds are comfortable.The hotel is next to the Mall and was very convenient to find place to eat.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Nina Thank you for choosing our hotel. Your comments are very important since we use our guest opinion to make changes and improvements. Again, we appreciate your business, please visit again soon. Best Weestern PLUS Hanes Mall Winston Salem, NC

"Once again, a great stay for our family!"

5
27/08/2016

This is one of the best free breakfasts you'll ever get - eggs, bacon, biscuits and gravy, waffles, etc. Room was clean and a good night for our family. Mostly Comfortable beds and bedding, and a very nice lobby area. Staff was very helpful and friendly as well! We'll be back on our way through next year! Thanks again for a great stay!

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Ralph Thank you for your repeat business and for posting this review of your visit. Our guest comments are very important as we strive to offer clean and comfortable accommodations. We look forward to seeing you again soon. Best Western PLUS Hanes Mall Winston Salem, NC

"Roaches"

1
27/08/2016

We had to cut our 2-night stay short..as in 2:30 am on night one due to roaches crawling around the room. I had fallen asleep with the tv on, and when I woke I noticed something crawling on the tv stand. I turned on the light and saw a roach run behind the stand. Soon after, the other guest in the room noticed small baby reaches on the wall behind the stand (the stand houses the fridge and microwave). Nervously scanning the room, I noticed more baby roaches on the a/c unit. Then the other guest yelled.."oh my gosh, there's a big one." Needles to say we checked out, immediately. We couldn't do a restless night terrified that bugs would crawl on us and through out luggage. Will not return.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Valued Guest It is disheartening to hear about your recent experience at our hotel. Our sincerest apologies for the inconvenience during your stay. Rest assured the comments you made will be addressed in order for us to improve our services, we hope you give us a chance to serve you again. Best Western PLUS Hanes Mall Winston Salem, NC

"Comfortable Stay"

4
23/08/2016

I stopped by in North Carolina and stayed at Best Western for one night. The rooms aren't large, but it's enough for a family of 4 or less. My only issue was that the bathrooms were kind of small, but it was okay. This hotel offers free wifi, which was very slow, and free breakfast. Options were very limited, but they weren't bad. They had cereal, milk, and a make you own breakfast sandwich bar with eggs, bacon, and biscuits. It was the typical continental breakfast, but definitely better than the one I stayed at in Pennsylvania.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Jessica Thank you for staying at our hotel recently. Your comments are very important, we will certainly check the wifi to insure it is working properrly. We do hope you will visit again when you travel to the Winston Salem area. Best Western Plus Hanes Mall Winston Salem, NC

"Will visit again!"

4
22/08/2016

We were only there for overnight stay but our room was clean & comfortable and updated. Breakfast had good selection of food, was very good & also included with stay. Close to Mall. Check-in was quick with no wait. Will definitely stay here again whenever we visit the area.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear William It is very rewarding to learn that our guest were pleased with our facility and services. Thank you for choosing our hotel and we look forward to your next visit. Best Western PLUS Hanes Mall Winston Salem, NC

"A good choice for Hanes Mall"

4
11/08/2016

We were stopping at Winston Salem for shopping at the Hanes Mall, so we stayed two nights at this BW. At first sight, the area around the hotel is a little bit disappointing, and the access to the hotel is rather complicated in the sense you can't make a left turn on Silas Creek Pkwy when you arrive from the Mall (our GPS made us make a long detour !). But going to the Mall from the hotel is very easy and fast, you're there in two minutes. And the next day we accessed the hotel by doing a U-turn at the Speedway gas station so that was ok. The woman at front desk was nice and polite, we asked for a room facing the highway and that's what we got, on 4th floor which was very good for us (the rooms on the back are supposed to face the Mall, but in fact there is no view at all because of high trees). The room was very nice, clean and very comfortable. Breakfast was OK. It's true (from what an other reviewer said) that it's rather unpleasant to get drops on your head from the AC above you when you use the benches of the smoking area. And it's right by the stairs leading to the pool and to an other entrance to the rooms, so you feel you are annoying people passing by. Maybe they should think of changing the location of the smoking area ? We used the pool in the afternoon, and loved it. At this time of the day we had the pool just for ourselves, which was nice. So we really enjoyed this hotel and would return there next time we'll be in Winston Salem.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Cathy It means a lot to hear from guests who are satisfied with all of our services and amenities. Thank you for taking the time to share your experience. We appreciate your business and hope you will visit again when you are in our area. Best Western PLUS Hanes Mall Winston Salem, NC

"Halfway stay"

3
07/08/2016

My boyfriend and I were driving to Myrtle Beach and decided to stay somewhere halfway to get some sleep. We saw this hotel for a good price and booked it; however, once we arrived and I went inside to check in the lady at the front desk was absolutely rude and seem annoyed that I was there. She wasn't friendly to me or the other young lady asking about if they had a printer. Other than that the hotel was fine for a few hours to get some sleep.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Mandi Thank you for choosing our hotel as you traveled to Myrtle Beach. We apologize if our employee was less than friendly, this is not typical of our service. We do hope you will visit again when you travel in the Winston Salem area. Best Western PLUS Hanes Mall Winston Salem, NC

"Beautiful Rooms; Excellent Breakfast"

5
06/08/2016

This is a very well kept hotel - super clean. Excellent room and bed. The breakfast was delicious - and has caramel creamer on the line (which I rarely find) as well as french vanilla and hazelnut. All breakfast products are top quality. The staff is very professional. Free USA Today.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Valued Guest Thank you for choosing our hotel and for posting this review of your visit. We do hope you will visit again when you travel to the Winston Salem area. Best Western PLUS Hanes Mall Winston Salem, NC

"Nice stay"

4
28/07/2016

Staff was very polite and helpful. Rooms were updated and breakfast was great--nice selection. The only downside was when they updated the vanity in the room, they failed to cover exposed plumbing. While not readily visible it could be sern from certain vantage points in the room. Rate was very reasonable.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Janet Thank you for choosing our hotel and posting this review. We will certainly look at the plumbing situation that you mentioned. Please make us you home when you travel to the Winston Salem area. Best Western PLUS Hanes Mall Hotel Winston Salem, NC

"Excellent value for the price"

5
22/07/2016

I'm rating this a 5 for the value. The location is convenient, with lots of restaurants and shopping nearly. The room was comfortable and clean. Staff was friendly. Breakfast (included) was unremarkable - a typical chain hotel breakfast. But this was an excellent value for the price, and we'd stay here again.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Valued Guest Thank you for the 5 star rating. We are so glad that we were convenient to you needs and you found us to be an excellent value. We appreciate your business, please make us your home when you visit the Winston Salem area Best Western PLUS Hanes Mall Hotel Winston Salem, NC

"Very nice, convenient to Forsyth medical center"

4
19/07/2016

I stayed one night while my mother was in the hospital. We got a discounted hospital rate. The room and bathroom were very clean and recently updated. Hotel staff were nice and helpful. Refrigerator and microwave in room with free breakfast. Rooms were good size and well arranged.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Sarah We are so sorry that your mother was in the hospital and hope the situation has improved for you both. Thank you for choosing our hotel for your overnight and for posting this review of your visit. Please visit us again when you travel in the Winston Salem area. Best Western PLUS Hanes Mall Hotel Winston Salem, NC

"Not an 8.7 as stated by the hotel"

2
17/07/2016

I was staying with my friend during this visit I I was supposed to be a guest the room was in my friends name but we split the bill. First when I entered the hotel it did not match the photos they have online, then when I met my friend the desk clerk asked me for ID.. In all my years of booking hotels from high end 5 star/resorts to lower end hotels I've never been asked for my identification as a guest! The lady said I would not be able to come on the property other wise that it was for my safety, no information would be stored, but then why ask to see it? The next thing my friend and I noticed was all the photos online did not match what the hotel currently looks like it's much smaller inside. Then the elevators buttons did not light up after pushing them, the continental breakfast made up both ill later on but during breakfast it was a madhouse where guests made a mess leaving food all over the place and it was not cleaned up. The smoking section outside was 2 benches set right under dripping air conditioners that soaked the ground beneath and if the desk clerk spotted you smoking elsewhere they would yell at you to go smoke in the smoking area. What really upset my friend and I who payed for this room was the hotel claimed to be a 8.7 online a sign at the desk says the same thing plus the outside is deceiving but clearly it is not! I would avoid this place unless you really need a place.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Stephanie We are so sorry that we did not meet your expectations. The 8.7 rating is NOT determined by the hotel, it is determined by the guest reviews on each internet site. Yes, we do require identification from all guest, this is for our records and everyone's safety. We will certainly review the items you mentioned and address the issues accordingly. Again we apologize for the inconvenience to you. We wish you safe and happy travels. Best Western PLUS Hanes Mall Winston Salem, NC

"Nice hotel! "

4
15/07/2016

Very nice BW. Rooms were very clean, good a/c. Breakfast was good, but could have used a better selection of fruit. Rooms were quiet, couldn't hear walking in hall or upstairs. Would definitely stay again. It is close to mall and there are many restaurants nearby.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Valued Guest Thank you for choosing or hotel and for posting this review. We are so glad that you found us to be convenient for your needs with clean and comfortable rooms. We do hope you will make us your home when you visit the Winston Salem area. Best Western PLUS Hanes Mall Winston Salem, NC

"Great room; but service, parking, breakfast not great "

3
10/07/2016

The clerk who checked me in was simply rude and awful; but everyone else I encountered was friendly and professional. Parking is terrible. Breakfast was not good. But the room was clean and comfortable; no complaints at all.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear David Thank you for this review, our guest comments are very important as we work to offer comfortable and friendly accommodations. We will address the issue of a rude employee. We apologize for any inconvenience to you. Best Western PLUS Hanes Mall Winston Salem,NC

"Very nice!"

5
10/07/2016

The staff was very friendly, and the room was very nice. The bed was really comfortable and everything looked clean and updated. Also, the tub was awesome! It's a very short distance from downtown which is pretty convenient. I would definitely stay again and recommend it to family or friends.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Nikki We are so glad that you found us to be a very nice place to stay. Thank you for taking time to post this review. We appreciate your business and look forward to seeing you again soon. Best Western PLUS Hanes Mall Winston Salem, NC

"Clean room"

4
10/07/2016

Our daughter had gone to Hilton Head, SC a few days before us and had stayed here. Her recommendation encouraged us to stay at the same place. We found the room very clean. Breakfast was included and suited us just fine with a selection of juices, coffee, tea, fruit, hot and cold choices. The only issue we had was the entrance to the property. It was located on a busy highway and we had to slow down to actually see the entrance. We almost pulled into an empty lot situated before the parking lot.

Gloria B, Public Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Valued Guest Thank you for choosing our hotel and for posting this review. Your business is important to us and is greatly appreciated. Please make us your home when you come to the Winston Salem area. Best Western PLUS Hanes Mall Winston Salem, NC

"Stayed here several times, will again"

4
08/07/2016

Nice rooms, friendly staff, decent breakfasts. Everything that Best Western does best is done well at this location. Hanes mall is a good location as there are many restaurants in the area and despite the location being on a parkway it is very quiet!

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Valued Guest Thank you for your repeat business and for posting this review of your experiences with us. We do hope that you will continue to be a regular visitor at our hotel. Again, we appreciate your business and look forward to seeing you soon. Best West PLUS Hanes Mall Winston Salem, NC

"Who is in charge?"

3
02/07/2016

This motel has very nice rooms. However, there were several negative factors. As we arrived, one of the other guests was standing outside the front door of the lobby, yelling and cursing into his cell phone. He remained there, screaming and cursing on his phone, during the entire time it took us to register, unload our luggage, drive to the parking lot and walk back to the lobby, more than 20 minutes. I was surprised that none of the staff took any measures to offer him a private place to talk or to suggest to him that he might want to continue his conversation in his room. We were left with the impression that the staff was not fully in charge of the guest experience at this establishment, despite the fact that they thoughtfully upgraded our room to a floor away from that of a large wedding party. The room was nice and we were not disturbed. The next morning the breakfast area was filled way beyond capacity. Guests were very courteous to each other, but it was almost impossible to navigate because of the convoluted food service layout and the bottle neck at the waffle and toaster stations. Children scurried about and seating was very crowded. Those factors, however, were not as serious as the issues we had with problems leaving and returning to the hotel. It is located on a divided highway with no clearly marked entry or exit. Travelers must drive in the opposite direction and make a u- turn in traffic to a poorly marked entryway. The parking lot is not fully paved and has many unsafe and somewhat treacherous areas which look like an unfinished attempt to make a better entrance. All these factors influenced our rating. We would not stay here again. .

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Janet Thank you for choosing our hotel and for posting this very insightful review of your visit. You are right, we should have asked the rude guest to move and/or calm down with his phone conversation. We will certainly address this with our employees. We strive to make the entrance to our facility easy to navigate and parking to be safe and convenient. We sincerely apologize to you for any inconveniene. We do hope you will visit again when you come to Winston Salem. Best Western PLUS Hanes Mall Winston Salem, NC

"Great Clean Hotel in Winston-Salem"

4
30/06/2016

We chose this hotel for its proximity to Forsyth Medical Center where my great nephew was being born. Check-in was fast and we stayed on the third floor in room 320. Very nice room with two comfy queen beds with great air conditioner. Bathroom was a little small but very clean. I liked the sink was outside of the bathroom. Pillows were not very good but I had 4 of them on bed so I fixed them to my liking. Nice flat screen tv and larger than a dorm refrigerator and microwave. Parking is tight as most of the parking lot is up on the hill behind hotel. Buffet Breakfast was very good. We stayed three nights and it was different one morning was bacon cooked crisp and little round eggs and then other day was sausage patties and biscuit with sausage gravy. Lots of choices to choose from bagels, little Danish, oatmeal, cereal, and 2 waffle makers. Area was kept clean and stocked with food. Would have gotten a 5 star rating except the small parking area in front of the hotel and cotton ball pillows. Will definitely stay here again if price is right.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Knights3254 Congratulations on the birth of a great nephew. We are so glad that you were pleasef with your stay at our hotel. We appreciate your very insightful review and rating of your visit. We do hope you will visit us again soon. Best Wesstern PLUS Hanes Mall Winston Salem, NC

"A pleasant surprise!"

4
29/06/2016

This hotel is perfectly located...close to town, close to the mall. close to the hospital...and close to the interstate! It is also quiet, clean. comfortable, friendly and well maintained. This will be my place to stay now whenever I visit Winston-Salem.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Thomas We are so pleased that you were pleasantly surprised with our hotel, its services and location. Thank you for choosing to stay with us and for posting this review of your visit. We appreciate your businss and look forward to seeing you again soon. Best Wesstern PLUS Hanes Mall Winsoton Salem, NC

"The Place to stay when in Winston-Salem, NC"

5
28/06/2016

Our family came to visit Old Salem for a couple of days. We had a discount coupon. Great room and delicious breakfast. Convenient to Old Salem and Hanes Mall. We will definitely come back when in Winston-Salem! Friendly staff and very clean!

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Joseph Thank you for choosing our hotel and for posting this review. We are so glad that your family was pleased with our services and accommodations. We do hope you will choose to stay with us again when you have visitors in the area. Best Western PLUS Hanes Mall Winston Salem, NC

"Pefect place"

5
27/06/2016

Nice place to lay my head between tennis matches throughout the city. Many teammates enjoyed the same hotel. Convenient location. Enjoyed the breakfast. Staff was friendly. Room was spacious. Would recommend.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Randy We appreciate your feedback about your recent experience in our hotel. Your satisfaction and enjoyment are very important to us. We appreciate that you have taken the time to let us know how you perceived our accommodations. Thank you for choosing our hotel. We hope see you again soon. Best Western PLUS Hanes Mall Winston Salem, NC

"No sleep tonight!"

1
24/06/2016

I'm a single traveler and was given room 215 for my stay after a long drive. This isolated room is around a corner directly behind the elevators and next to the washer/dryer. There is a big conference here so the elevators are very busy and loud even after 11:00 and someone is doing laundry. When I called down to complain the person at the desk offered to give me the corporate number. Unfortunately it was too late and too costly to pack up and move.For the price I expected to at least get some sleep before another day of driving. Never again Best Western. Oh and not to mention the bathroom could use a little attention!

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Valued Guest We are so sorry that you experienced problems during your recent visit with us. Your experience is not typical of our hotel and services, however, we do appreciate your feedback so we can address the items mentioned and make improvements. We do appreciate your business and hope you will visit again. Best Western PLUS Hanes Mall Winston Salem NC

"I won't stay here again."

2
24/06/2016

This hotel was updated not that long ago, but it has fallen into a state of grimy grossness. It just looks really poorly taken care of / cleaned. I paid extra to stay in a room with a "jetted tub," but the tub itself had these bizarre shell-looking shelves that jutted out in weird places. Ultimately, I didn't even make use of the feature and felt dumb for having fallen for the more expensive option. The elevator buttons rarely lit up, so it was never clear whether you were going where you thought you were going. The bed is rock hard, and the air conditioner never reached the temperature I set for it. Perhaps the biggest negative of my stay was the very thin door and walls; I heard it every time someone opened or closed a door on our floor, all night long, and consequently got a very poor night's sleep. Definitely do not recommend this hotel, which is sad because the location is convenient and the eating options nearby are terrific.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Valued Guest It is disheartening to hear about your recent experience at our hotel. Our sincerest apologies for the inconvenience during your stay. Rest assured the comments you made will be addressed in order for us to improve our services, we hope you give us a chance to serve you again. Best Western PLUS Hanes Mall Winston Salem, NC

"Enjoyed my stay!"

5
22/06/2016

The employees were very nice! The room and the hotel itself was clean and updated. Comfy beds and nice linens. I stayed while visiting family. The coffee was excellent and available 24 hours a day. Breakfast varied every two days which was nice since I was there six nights. The only problem I had was my plan to sunbath in the mornings but the sun didn't make it to the mini pool til afternoon when it was too hot! Lol! I will definitely stay here on my next trip!

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Valued Guest We are so glad that you found us to be a great place to stay. Our staff is committed to making sure our guest have a clean, comfortable room with some southern hospitality. Thank you for this review and rating of our facility. Your business is very important to us and is greatly appreciated Best Western PLUS Hanes Mall Winston Salem, NC

"Awesome place to stay"

5
22/06/2016

I love best western hotels and this one was no different. Everyone was friendly and the hotel was nice and clean. I slept better here then at home. Thanks best western for another great stay and a comfortable nights rest. The breakfast is also awesome biscuits and gravy, eggs, waffles, bacon and other great food choices.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Jeanie It means a lot to hear from guests who are satisfied with all of our services and amenities. Thank you for taking the time to share your experience. We appreciate your business and hope you will visit again soo. Best Western PLUS Hanes Mall Winston Salem, NC

"welcoming"

4
20/06/2016

simply enjoyed it. food , room, the employees . all of it. i would most definitely come back, and recommend anyone to stay there.they impressed me. the employees make it a point to speak to you . very friendly. room was very clean. food was very good. they made sure they kept it full, we didn't run out of anything. kept the area clean as well. i enjoyed it .

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Valued Guest Thank you for such a wonderful review. As always it is a exciting to learn that we have made our guests stay pleasurable, memorable, and comfortable. We pride ourselves on providing outstanding customer service from check in to check out. I will pass your comments on to our staff, and we look forward to seeing you and again in the future. Best Western PLUS Hanes Mall Winston Salem, NC

"one of the best BW i've stayed"

4
19/06/2016

nice and friendly staff. This is one of the best Best western hotels i have stayed. This will be my second stay here, the first time was at short notice of a few hours and we still got a nice room to stay.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Josh Thank you for choosing our hotel again and for posting this review. It means a lot to hear from guests who are satisfied with all of our services and amenities. Thank you for taking the time to share your experience. We look forward to having you visit again soon. Best Western PLUS Hanes Mall Winston Salem, NC

"Very good mini vacation"

4
19/06/2016

My experience was great. I have been at this location hotel about 4 times now. I do not go anywhere but this location. But seems like some guest do not like people and they are not friendly so it makes you feel as though you are not welcome. But overall it hotel staff is good. We had a little mini vacation and a lot of us came so it was kind of a lot of people and some people felt unwanted because they were having a good time. Not loud or anything but just had a good time and some people complained which was their business but it was not bad to complain about. People just enjoying themselves, each other and their lives.

"Excellent customer service"

5
17/06/2016

This hotel has a wonderful, caring staff and excellent sleeping rooms at good rate. I travel around the state for business, and this is by far, one of the nicest and cleanest in the Best Western family. The staff here is what sets it apart -- front desk staff greats you by name and sees to your needs. The sales staff, should you need meeting space, is beyond helpful and accomodating.

"Poorly Trained Front Desk."

3
12/06/2016

Breakfast was minimally adequate Items were allowed to deplete. Had to get front desk to investigate and remedy. Hot selections were only lukewarm. Biggest complaint was when checking out the clerk ended up putting TWO holds on my debit card. I paid cash because my card balance was a little low. Luckily I had enough od a balance to cover.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Dennis Thank you for taking time to post a review of your recent visit at our hotel. Our guest comments are very important to us as we work to upgrade and improve our facility. Rest assured your comments will be addressed. We appreciate your business and hope you will give us another chance to serve you. Best Western PLUS Hanes Mall Winston Salem, NC

"Clean rooms. Friendly staff especially Stephanie"

4
10/06/2016

The breakfast food is not that good. Eggs are strange consistency and bacon and sausage taste terrible. Kept asking attendant about bananas but we were there for a week and they never had them. Need more variety in the yogurts. Also, Parking is scarce. Had to park on side of drive some days because everything was full.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Marsha Thank you for your comments on your recent visit with us. Our guest comments are very important and gives us the opportunity address the issues you mentioned. We appreciate your business and hope you will visit again soon. Best Western PLUS Hanes Mall Winston Salem, NC

"Great hotel. Huge room."

5
06/06/2016

This is a great hotel. Huge rooms. Great location. Next to Hanes Mall. Plenty of restaurants in the area. Very clean. Polite staff. Good parking. Staff was very polite and helpful. Hotel was in a good area.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Valued Guest Thank you for choosing our hotel and for posting this review and rating of your visit. It is very rewarding to learn that our guest enjoyed their visit with us. Again, thank you for staying with us. Best Western PLUS Hanes Mall Winston Salem, NC

"Hoped for more..."

3
05/06/2016

The room was large enough. The carpet was dirty in the room, especially by the bathroom. The pool was small, was crowded at the time I was there. Staff was nice, was located by a lot of places to eat, some shopping. Had free breakfast in the morning, was a decent set up.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Buckeye Lady We appreciate your feedback about your recent experience in our hotel. Your satisfaction and enjoyment are very important to us. We are sorry that we did not meet your expectations, we will certainly address the issues you mentioned to see if improvements can be made. Thank you for staying with us. Best Western PLUS Hanes Mall Winston Salem, NC

"Good stay but town soso"

4
28/05/2016

Hotel has nice rooms and decent breakfast. It is located near a nice shopping center. Personnel is very friendly. As in many hotels like this one the cutlery used for breakfast is horrible. It's made of very weak plastic and totally worthless if you want to cut anything. Trying to get anything on your fork is an exercise that is prone to fail. Traveling to downtown will take about 10 minutes. The town itself we found disappointing. Facades look OK but overall impression is shabby. Old Salem is nice but nothing special.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Lidy We are so glad that you enjoyed your visit with us. We will certainly address the issue with the cutlery in the breakfast area. Thank you or choosing our hotel and for posting this review. Please come back soon. Best Western PLUS Hanes Mall Winston Salem, NC

"Very clean hotel with polite staff"

4
21/05/2016

Pros - This is a very clean hotel. The staff is very polite. Cons - The room was not dark enough for me. I like to sleep in a dark room. Could not stay for breakfast...The coffee is not brewed fresh it is a push button machine. There were zero gluten free options except for the fruit which was old and bruised.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Paula Thank you for choosing our hotel and for posting this review of your visit. Your business is important to us and is greatly appreciated. Please come back soon. Best Western PLUS Hanes Mall Winston Salem, NC

"I enjoyed my stay."

5
20/05/2016

For an inexpensive hotel my experience was great. My room was very good, and the hotel staff were very friendly and welcoming. The location near the Hanes Mall was convenient. I felt very welcome during my business stay in Winston-Salem.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Simon We are so glad that you enjoyed our southern hospitality and accommodations. Thank you for this review. Also, we appreciate your business and hope you will visit again when you come to the Winston Salem area. Best Western PLUS Hanes Mall Winston Salem, NC

"Wonderful stay"

5
18/05/2016

Staff were very pleasant and friendly, even excited to welcome me into their building. My stay was very nice and quiet. The room was set up very nice and away from the stairs and elevator. I had a restful and peaceful time there. The breakfast was actually very nice. Nice selection to choose from. I would definitely stay again and recommend to others. Location was great. I was able to get to the mall and plenty of place to eat and just relax.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Rick We are so proud that you had a "wonderful stay" at our hotel. Your business is important to us an is greatly appreciated. We do hope you will visit us again when you come to the Winston Salem area. Best Western PLUS Hanes Mall Winston Salem, NC

"Great hotel for the price"

4
18/05/2016

This is the second time we stayed here. It I nothing fancy but has been remodeled within the last three years or so. It is clean and the staff is friendly. All we did was sleep here and eat breakfast so we did not need anything fancy. I would stay here again.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Macker Thank you for your repeat business. We are glad you found us to be a great hotel at a reasonable price. We do hope you will continue to make us your home when you come to the Winston Salem area. Best Western PLUS Hanes Mall Winston Salem, NC

"Quick Trip"

5
17/05/2016

Only stayed one night but the accommodations were very good. Clean, comfortable, and friendly staff. Good shopping at the mall right across the street. Substantial free breakfast which included waffles, biscuits, eggs, sausage, and the usual continental breakfast fare.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Happy Traveler Thank you for choosing our hotel for your quick trip to Winston Salem. It is very rewarding to learn that our guest had a good visit. Again, we appreciate your business and this kind review. Best Western PLUS Hanes Mall Winston Salem, NC

"Good place to stay"

5
16/05/2016

We had car trouble and not a great day before we checked in and our hotel experience certainly improved the day. Called the hotel from the car repair place and the staff did all the paper work and were totally ready for us when we walked in the door. Staff were very welcoming. They even gave us a little "welcome gift". Nice touch.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Kathleen We are so sorry you had car trouble but happy that you found our hotel and were pleased with our services. Thank you for posting this review of your visit. Hopefully, your car was repaired and you were able to complete your trip. Your business is important to us and is greatly appreciated. Best Western PLUS Hanes Mall Winston Salem, NC

"Good room, but no water in the shower"

3
14/05/2016

We only stayed there one night. Checked in late because of a delayed flight, but that wasn't a problem. The breakfast wasn't anything special; totally average, but at least complimentary. The rooms were big and quiet, but in room 219 the shower didn't work. Immediately, at check-out the lady gave us a discount. Very helpful staff.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Valued Guest Thank you for choosing our hotel and for this review of your visit. We apologize for the problem with the shower, we make the necessary repairs immediately. We hope the remainder of your trip was without problems. Best Western PLUS Hanes Mall Winston Salem, NC

"Really Bad Experience at this Hotel"

1
22/04/2016

I am really disappointed that I stayed at this hotel. Quite frankly, I was shocked that the hotel was in this condition given that the area has a major furniture trade show each spring and fall of the year. My room was absolutely horrible. The bed was not facing the television. I had to drag the chair from the far wall to get close enough to watch television. I was cold. The room did not have adequate blankets or bed coverings. (Remember, I am balled in a knot to watch what I could of the television since I couldn't relax from the comfort of the bed.) More, the room was slam next to a washer and dryer where people washed their clothes throughout the night! The pipes were making a loud banging noise in the walls, the washer was loud, the dryer was loud! This was absolutely ridiculous! The room did not have adequate lighting. When I walked into the room for the first time, the light socket pushed into a hollow hole into the wall...no lights in the entry. A hold on the left of that socket was there though. I had to fumble in the dark to find a lamp. When I finally got fed up with the washer/dryer I had to call the front desk screaming. She eventually put a sign on the washer to stop the racket. Did I remember to say how ridiculous this was? What an absolute joke. I needed to get up at 5:30 am to make my 7:00 am shuttle. Needless to say I was exhausted. It was beyond ridiculous...no rest! I paid money for nothing. I simply could not get my peace of mind.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Debora It is disheartening to hear about your recent experience at our hotel. Our sincerest apologies for the inconvenience during your stay. Rest assured the comments you made will be addressed in order for us to improve our services, we hope you give us a chance to serve you again. Best Western PLUS Hanes Mall Winston Salem NC

"Awesome Place"

5
20/04/2016

This place was great they were curtious and friendly and helpful. Check in was very easy I did it online through trip advisor. We were in and out so I cant tell you much about the amenitites. Dont go to the TGI Fridays it was terrible, we had bad service, and it felt like we were bothing her social life.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Valued Guest It is very rewarding to our entire staff when our guest find us to be an "awesome place" to stay. We do hope you will visit again when you travel to the Winston Salem area. We sincerely thank you for your business. Best Western PLUS Hanes Mall Winston Salem, NC

"Friendly staff and clean rooms"

4
20/04/2016

The hotel is nice but if you are in this area do not expect to be able to walk any where, you will need a car to get around. The complementary breakfast is nice in the morning but the use disposable plates, glasses,,, which is not very green....

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Valued Guest Thank you for your comments on your recent visit to our hotel. It is our goal to make our guest feel at home and enjoy their stay. We appreciate your business and hope you will choose to stay with us again when you visit the Winston Salem area. Best Western Plus Hanes Mall Winston Salem, NC

"Friendly staff and great service"

4
11/04/2016

My first stay last year was upon recommendation by one who had stayed here before. This April visit was based on prior experience. The king sized bed was very comfortable. I think I will always request a room on the top floor as it was very quiet both nights of my stay.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Sue Thank you for your repeat business. It is very rewarding to have our guest return based on prior experience. Again, we appreciate your business and hope you will visit again soon. Best Western PLUS Hanes Mall Winston Salem, NC

"Great Place on the Way Through"

4
31/03/2016

Traveling through North Carolina on the way to a family reunion. This was a great stopping place on our long drive. Staff very friendly, room clean and beds comfortable! Varied selection of breakfast items and lots of tables.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Peg: Thank you for choosing our hotel and for posting this review. It is very rewarding to learn that our guest found us to be a great place to stay and rest after a long day on the road. Please come visit again when you travel in the Winston Salem area. Best Western Plus Hanes Mall Winston Salem, NC

"Great room and excellent location"

4
29/03/2016

The service in general was excellent and the room was clean and confortable. However, during my 16-day stay in the hotel I found breakfast extremely poor and monotonous. A healthier and more varied breakfast would improve the hotel's rating.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Valued Guest: Thank you so much for your 16 day stay with us. We appreciate your comments about the breakfast and will certainly review our menu to see if improvements can be made. Again, thank you for choosing our hotel. Best Western Plus Hanes Mall Winston Salem, NC

"Very Friendly Staff"

5
29/03/2016

I have stayed at this Best Western many times and I can honestly say that the staff has been very consistent with their friendly smiling faces and their promptness to any concerns with the property. I will continue to recommend this property to all my friends and family.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Latoya. Thank you for continuing to choose our hotel and for posting this review of your experience. Your business is very important to us and is greatly appreciated. We look forward to your next visit. Best Western Plus Hanes Mall Winston Salem, NC

"No Remote and Bland Breakfast"

2
21/03/2016

Tried 4 times to get a remote that worked and never did. Front desk said manager would contact me. Never did. Water in shower was tepid at best. Not hot enough for a good shower. Breakfast was bland. Eggs had no flavor, sausage looked gross, and waffles/syrup was bland.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Penny: On behalf of our staff, we sincerely apologize for the problems you encountered during your stay with us. Your comments and feedback is very important so we know of the problems and can make the necessary repairs. We do appreciate your business and hope you will give us another chance to prove we are a good place to stay. Best Western Plus Hanes Mall Winston Salem, NC

"very good"

5
20/03/2016

I enjoyed my stay was very good the hotel was close to everything like food and shopping the bed was comfortable and had lots of pillows the food was good it was nice and quiet to have been on a main street.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Carla: We are so glad that you enjoyed your visit with us. We appreciate your business and your review and rating of your visit. Please come visit again soon. Best Western PLUS Hanes Mall Winston Salem, NC

"Really nice hotel BUT"

4
17/03/2016

really liked the hotel, very clean, nice breakfast and overall great, wanted to rate it highly but---Someone stole my GPS from my vehicle Saturday night between 7:30 pm & 8:30 pm. I told the front desk and she said she would contact the manager and the manager would give me a call that night and that cameras should show something, no call. I talked to a different lady at the front desk Sunday morning and explained everything. She took down all my information, cell number and email and said the manger would definitely contact me that day and that that area is definitely covered by cameras and would show something , no contact. I called the hotel on Wednesday morning and talked to a different lady that said the manager has been out of town but was now in but had just stepped out for a moment. She said that when he returned, she would hand it to him personally and he would definitely give me a call, no call! I then called at noon on Thursday and talked to another lady and she said that the manager was out of town and was only there for about ten minutes. She said he should be back by 4:00 and asked me to call back then! Hence the bad review!

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Terry: We appreciate your feedback about your visit with us. First, we are so glad that you liked our hotel and our services. Second, we are so sorry that your GPS was stolen and that we did not respond as promised. It is so sad that we live in a world that does not allow us to leave any valuables in our cars. It is not just hotels, it's everywhere. We are so sorry that this happened to you. Best Western PLUS Hanes Mall Winston Salem, NC

"Some issues with room set up"

3
17/03/2016

Hotel is not bad but found the air conditioning heating system blew air in your face when sitting at the desk. Also, desk chair was touching bed when sitting at desk so no one could get by. Other than these issues the hotel was fine. Located on pretty busy street --if you wanted to walk anywhere, best to go out the back of the hotel to a quiet street to get to mall or other nearby restaurants--we went to a good one called the Carriage House--5 minutes walk away.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Recent Guest: Thank you for choosing our hotel and for posting this review. Your comments are welcomed as we strive to offer clean comfortable rooms. We will address the issues you mentioned and see if improvements can help the situation. Please make us your home when you are in the Winston Salem area. Best Western PLUS Hanes Mall Winston Salem

"very surprised!"

4
15/03/2016

Hotel was very,very clean. Staff was great. Breakfast was good,plenty of options.The room itself was very small. It was close to everything and the beds were comfortable. Good value for the money!!!!!

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Valued Guest: It is very rewarding to learn that you found us to be a good place to stay with clean rooms, a great staff and convenient. We do hope you will stay with us again when you visit the Winston Salem area. Best Western PLUS Hanes Mall Winston Salem, NC

"nice stay, 11mar2016"

4
15/03/2016

when we arrived the lobby smell good and the agent was very welcoming, our rooms were clean and smell good. the only issue we had was the parking lot. The parking space in the front of the hotel was very small and the view not so much.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Migdalia Thank you for choosing our hotel for your recent visit to the Winston Salem area. We always value or guest opinion as we strive to meet their needs. Please visit us again when you are in our area. Best Western PLUS Hanes Mall Winston Salem

"Leisurely trip"

4
14/03/2016

Great hotel..great staff..clean!!!! Nice décor!! Parking is a bit messy due to lot renovation. Close proximity to mall, hospital and other shops and food places. 1st time at a best western and I will be returning and recommend this hotel at the Winston salem location to other travelers. I hope all best western hotels are as clean, properly staffed.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Darren: We are so glad that you found our hotel and staff to be great. We appreciate your business and for posting this review. Please make us your home when you visit the Winston Salem area. Best Western PLUS Hanes Mall Winston Salem

"Very Nice Room"

4
13/03/2016

Room had Ants. Toilet is very small and plastic seat leaves much to be desired. Otherwise great place. It says here that the review much have at least 200 character so I am just wasting you time with this to meet some meat heads requirement.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Clinton: Thank you for choosing our hotel and posting this review. We sincerely apologize for the problems you encountered with the ants and the toilet seat. We will address these issues immediately. We do hope you will visit again when you are in the Winston Salem area. Best Western PLUS Hanes Mall Winston Salem

"Good value hotel for the money"

4
29/02/2016

This was a good, clean hotel with basic amenities. The front desk service was good. Breakfast was included and it offered good basic choices. The hotel is located near major thoroughfares, making it easy to get to other places within the city easily. Overall this hotel offered good value for the price.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Valued Guest: It is rewarding to learn that our guest found us a good and clean place to stay and a good value for the money you spend. We appreciate your business. please make us your home when you in the Winston Salem area. Best Western PLUS Hanes Mall Winston Salem, NC

"Always A Wonderful Experience"

5
26/02/2016

I discovered this property in the summer of 2015. From that first day until now my experience there has been wonderful. The staff is always friendly and gives superior customer service. The rooms are clean and very comfortable. The breakfast is better than Courtyard By Marriott or Hilton Garden which with both of those you have to pay and quality of food is never good. With this property the breakfast is free and the quality is outstanding. This is a great location as it is close to the Hanes Mall and hospital is across the road.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Jeffery Thank you for this kind review and rating of your experiences at our hotel. It is very rewarding to learn that our guest has enjoyed their visits. Your business is very important to us and is greatly appreciated. Best Western PLUS Hanes Mall Winston Salem

"Surgery Visit"

3
25/02/2016

The room was laid out extremely odd, and the bathroom was beyond small. We couldn't watch TV if we were in the bed. Breakfast was good, the are where you fix you your food was just kind of small as well.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Valued Guest: Thank you for choosing our hotel for your surgery visit. We are very sorry that we did not meet your expectations and apologize for any inconvenience to you. We do hope you will give us another chance to prove we are a good place to stay. We appreciate your business. Best Western PLUS Hanes Mall Winston Salem

"Review of Best Western"

5
22/02/2016

The Best Western was very nice. Staff was very nice and helpful. Hotel was in a good location surrounding the mall and restaurants very near. My stay at Best Western was great. Continental breakfast was fantastic.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Patricia: It means a lot to hear from guests who are satisfied with all of our services and amenities. Thank you for taking the time to share your experience. We appreciate your business and hope you will visit again when you come to the Winston Salem area. Best Western PLUS Hanes Mall Winston Salem

"good stay, but refresh Breakfast items please"

4
21/02/2016

Overall a very good visit. Room was fine. The bathtub pull for the shower was broken, took a while to get on and then would not shut off -- left a constant leak. Breakfast until 10 on Saturday, we showed at 9:20. Breakfast items were not refreshed the entire time, we waited until about 9:50. Every single item in buffet was empty. Front desk was notified, she just said that yes the lady refreshes it - but she did not.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Valued Guest: Thank you so much for your review and rating of your recent visit with us. Your comments are very important since it gives us your point of view as a guest. We have made the repairs on the bathtub and addressed the breakfast issue. We apologize for the inconvenience to you Please make us you home when you are in the Winston Salem area. Best Western PLUS Hanes Mall Winston Salem

"In and out"

3
20/02/2016

I went in to book and the lobby was full of a sports team stretching and rolling around on balls all over the ground in the area where you come in to book your stay. It was very unprofessional. I run sports teams and this would not be happening with any of my teams. I was going to give it a shot and ask for a room away from the team but when I came back and waited and no help arrived for a while I left. I booked a room at double tree university for only a few dollars more and wow I'm glad I did. This place is cheap so I think it's the go to for teams playing in the area. Just so you know.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Acebaby: It is disheartening to hear that we did not meet your expectations. . Our sincerest apologies. The sports team meant no harm and this is a one time experience and not typical of our hotel or our service. Thank you for considering us for accommodations. Best Western PLUS Hanes Mall Winston Salem.

"Great location"

4
15/02/2016

Clean rooms, good service,excellent location, near hospitals and Hanes mall. There was nothing negative about our stay. It is your basic chain hotel with very good management and standards. This hotel does not front on I 40. There is very little noise.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Valued Guest I am so glad that you enjoyed your stay and that you found the accommodations and service to exceed your expectations We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit. Best Western PLUS Hanes Mall Winston Salem

"Your front desk staff is exceptionally attentive"

4
11/02/2016

I want to point out that my husband and I stayed there back in August when we brought our son to college. The man at the desk was outstanding (he worked this position as a second job) and had fabulous "people skills" and was exceptionally polite and accommodating. I wish I could remember his name but I cited his great work back then. And then this time (last week), my husband visited our son and he came down with a bad case of flu. The woman (wish I could remember her name) personally checked for me to make sure he was safe and ok because he was not answering his phone and even knocked on his door to be sure. This was so comforting because he is a diabetic and I was worried he could have gone into shock. This was Super Bowl Sunday. Although your hotel is a bit older, the staff makes up for that. Thank you for having such good people who care so much.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Ellis We sincerely appreciate your time and effort to write us a very insightful review and recognizing our hard working staff. We are honored to have you visit a 2nd time, please make us your home when you come to visit your son in college. Your business is important to us. We look forward to having you visit again soon. We all hope your husband is feeling better. Best Western PLUS Hanes Mall Winston Salem

"A lot for the money"

5
11/02/2016

We did enjoy our stay here and it offers a lot compared with other hotels in this price range. There are two queen beds instead of full size and it was very modern and clean. The room was a decent size (we had two adults and two teenage boys) and the bathroom shower was good. The breakfast included a good variety including eggs, meats, waffles, fruit, yogurt, pasteries and cereal. Of course coffee and juices were available. It is also close to everything but we liked that it was not sitting right on the main road so it was a little quieter. We would stay here again when we are back in this area.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Valued Guest: Thank you for your kind works about your recent visit at our hotel. Your business is important to us and is greatly appreciated. We look forward to seeing you again when you are in the Winston Salem area. Best Western PLUS Hanes Mall Winston Salem

"Good break but had to wrestle for it"

3
08/02/2016

Hotel was full - State wrestling meet, but the food was plentiful at breakfast, good food, Pleasant Staff, quiet rooms, Is labeled a non smoking hotel, but it took three complaints over two nights to get the issue addressed, Clean rooms, property showing its age - beat corners, low ceilings, older tubs, but carpet in good condition, Sinks out side of tub/shower room

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Valued Guest Thank you for your comments about your recent visit. We are sorry that it took too long to improve your situation. Your business is important to us, we do hope you will visit us again soon. We appreciate your business. Best Western PLUS Hanes Mall Winston Salem

"Good stay"

5
01/02/2016

Good stay, nice service, good price,continental breakfast not so good. Right off the freeway/highway so convenient to locate. Overall nice place to stay. Would recommend to others. Very clean,no restaurant.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Valued Guest: It means a lot to hear from guests who are satisfied with all of our services and amenities. Thank you for taking the time to share your experience. We appreciate your business and hope you will come back soon Best Western PLUS Hanes Mall

"Clean, Comfortable"

4
31/01/2016

Just used it for a one night staycation. Newly redone property. It was clean and comfy, and the price was right. Would recommend. Good staff as well. We had booked a king bed room on hotels.com, but were called within 5 minutes that they only had 2 queen room available. It didn't matter to us but appreciated the heads up.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Valued Guest We are so glad that you found us to be a great place to stay. Our staff is committed to making sure our guest have a clean, comfortable room with some southern hospitality. Thank you for this review and rating of our facility. Your business is very important to us and is greatly appreciated Best Western PLUS Hanes Mall

"Clean Rooms, Friendly Staff, Good Location"

4
27/01/2016

The hotel was easy to find and located right by Hanes Mall. It was a nice hotel with very friendly staff. Our room was very clean and as described in the pictures and description that I saw on hotels.com.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Valerie: We are glad you enjoyed your stay with us. Thank you for such a nice review and we hope to be seeing you again soon. We appreciate your business. Best Western PLUS Hanes Mall

"Good for a couple of week nights"

3
24/01/2016

We had to stay there with my family for a week because of a business/leisure trip. During weekdays it is not Too bad but in the weekend it Was a nightmare because a 'team' of something i have no idea of, banged doors And yelled to 4am. More over, I Know it May be the hotel policy, but I had to pay the full rate for a check out At 3pm instead of the standard 11am. I think I will try something else when i will go back to winston Salem.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Valued Guest It is disheartening to hear about your recent experience at our hotel. Our sincerest apologies for the inconvenience during your stay. Rest assured the comments you made will be addressed in order for us to improve our services, we hope you give us a chance to serve you again. Best Western PLUS Hanes Mall

"Good location, clean rooms, helpful staff."

4
16/01/2016

very close to many restaurants as well as the interstate highway. Clean, recently updated. Our grandson was playing in a soccer event nearby, and it was within a short drive to the complex. The only issue we had was a leaky toilet, which we did bring to the attention of the front desk.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Cindy291 Thank you for this review and rating of our facility. We are so glad that you found us to be a good place to stay. We appreciate your business and look forward to having you visit again soon. Best Western PLUS Hanes Mall

"Best Western Plus"

5
04/01/2016

This is a nice hotel. Friendly staff. Room was comfortable and attractive. The heating system was efficient and quiet. The breakfast was very good. Convenient to shopping. I would certainly stay here again.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Morna: We are glad you enjoyed your stay with us. Thank you for such a nice review and we hope to be seeing you again soon. We appreciate your business. Best Western PLUS Hanes Mall

"Well-appointed decor, comfortable beds, free breakfast and economical rates, too!"

4
01/01/2016

Our first stay at Best Western Plus Hanes Mall, Winston-Salem, NC was very pleaant in so many ways: easy access into parking; very pleasant, knowledgeable staff; good quality and variety of breakfast foods; well-appointed decor and very comfortable beds: and, available information on a large variety of restaurants, pubs, tea rooms and numerous visitor activities and local events/attractions. Plus, it's quite near the large Hanes Shopping Mall for any last minute purchases needed.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Recent Guest: Thank you for your review and rating of our hotel and staff. It is so rewarding to us to know that our guest have enjoyed their visit with us. We appreciate your business and look forward to having your stay with us again soon. Best Western PLUS Hanes Mall

"A great stay"

5
31/12/2015

Easy access,great value foe the money.clean and friendly staff.The room wclean and roomy. The breakfast ws outstanding.The locationwas great for shopping or fun activites.It provided a peaciful nights after many busy activites.The location to the interstate made it an ideal choice.Highly reconmend for traveling or fun.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Charles We are glad you enjoyed your stay with us. Thank you for such a nice review and we hope to be seeing you again soon. We appreciate your business. Best Western PLUS Hanes Mall

"Christmas visit"

5
29/12/2015

We were overflow guests at my sons house over Christmas holiday...convenient location close to interstate, quiet clean updated. We have stayed here on previous occasions and have ever been disappointed.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Douglas: Thank you for choosing our hotel. Your comments are very important since we use our guest opinion to make changes and improvements. Again, we appreciate your business, please visit again soon. Best Western PLUS Hanes Mall Hotel

"Better than expected"

4
26/12/2015

My daughter and I spent one night here. Check-in was fast and the room was comfortable and clean. The beds here were really comfy. The complimentary breakfast was okay. My only complaint would be the coffee.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
We are so glad that you and your daughter enjoyed your visit with us. Your comments are very important so we know of your experience. We do hope you will visit again when you are in the Winston Salem area. Best Western PLUS Hanes Mall

"Good for price"

4
23/12/2015

The rooms were newly renovated. And everything except the bathroom looked brand new. The sink is in the room but not in the bathroom which was really weird and I wasn't a fan, but other than that it was a nice clean hotel very conveniently located to a lot of things.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
We appreciate your feedback about your recent experience in our hotel. Your satisfaction and enjoyment are very important to us. We appreciate that you have taken the time to let us know how you perceived our accommodations. Thank you for choosing our hotel. We hope see you again soon. Best Western PLUS Hanes Mall

"Short stay in WInston-Salem"

3
22/12/2015

Overnight trip to see a show in Winston-Salem. Staff is great, very friendly and helpful. The room was clean, nothing extraordinary, but very nice for the price. A hot breakfast was included and it was good.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Thank you for your review and rating of our hotel and staff. It is so rewarding to us to know that our guest have enjoyed their visit with us. We appreciate your business and look forward to having your stay with us again soon. Best Western PLUS Hanes Mall

"Great Location"

5
21/12/2015

This is a great location for convenient shopping and lots of restaurants that are near. Located near hospitals if visiting and near all major highways for ease of travel. I have stayed at this location several times and the staff is always friendly and helpful.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
We are glad you enjoyed your stay with us. Thank you for such a nice review and we hope to be seeing you again soon. We appreciate your business and look forward to seeing you again soon. best Western PLUS Hanes Mall

"Good, basic, but bright"

5
03/12/2015

Good, basic, clean, consistent quality from Best Western -- that's what I expected, that's what I got. One gripe -- light from the hallway 'leaked' around and under the door frame into the room. I put a towel on the floor to cover that gap, but the leakage on the sides and top of door was still so much that it was almost like having a light on in the room.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Andrew: We appreciate your feedback about your recent experience in our hotel. Your satisfaction and enjoyment are very important to us. We appreciate that you have taken the time to let us know how you perceived our accommodations. Thank you for choosing our hotel. We hope see you again soon. Best Western PLUS Hanes Mall Winston Salem

"relaxing weekend"

5
01/12/2015

booked for two nights.staff was very friendly had no trouble checking in easy and fast. located close to everything. breakfast was great. very reasonable price for the room. nice and clean room. would recomend this to others

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Mildred: I am so glad that you enjoyed your stay and that you found the accommodations and service to exceed your expectations We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit. Best Western PLUS Hanes Mall Winston Salem

"Nice comfortable accomodations"

4
30/11/2015

We were visiting family and needed a comfortable place to crash at night. Check in was easy. Parking is a little bit of a challenge because it is up a hill. With luggage it's a little difficult. The room was very clean and modern. The beds and pillows were comfortable. The full breakfast was good but there was a large convention there so finding a place to sit was difficult. One morning we were having breakfast and 2 people wanted to share our little table with us. We just got up and let them have the table. It was either that or look like a snob. The staff kept up with the supply of food. Being right beside Hanes Mall is a nice plus. I would definitely stay at this hotel again!

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Nancy: We are glad you enjoyed your stay with us. Thank you for such a nice review and we hope to be seeing you again soon. We appreciate your business. Best Western PLUS Hanes Mall Winston Salem

"Unbelievable"

1
22/11/2015

We booked two nights here. Stayed the first night then went out for the day, helping a friend move. When we got back to the room, our first thoughts were for a hot shower before we laid down to rest. My wife went first only to find that while we were out, the hotel maintenance people had removed the whole mechanism for the shower and left it laying on the floor. We had no operable shower.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Jim: It is disheartening to hear about your recent experience at our hotel. Our sincerest apologies for the inconvenience during your stay. Rest assured the comments you made will be addressed in order for us to improve our services, we hope you give us a chance to serve you again. Best Western PLUS Hanes Mall Winston Salem

"Nice place to stay for short stay"

4
22/11/2015

Staff was friendly and hotel is conveniently located to a lot of places. Breakfast provided was basic, but did the trick. Would have given 5 stars, but Wifi was spotty and the room could have been slightly cleaner. (Carpet stains, bed skirt stain and just a few areas missed in the bathroom.) Would stay again though for the price!

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear valued guest: Thank you for choosing our hotel. Your comments are very important since we use our guest opinion to make changes and improvements. Again, we appreciate your business, please visit again soon. Best Western Plus Hanes Mall

"Decent stay"

3
19/11/2015

I stayed here because I had a doctors appointment at Wake Forest and I was from out of town. The motel offered the best rates and the best review is why I stayed here. Although it is not the closest to Wake Forest. Very clean rooms, internet worked great and overall a decent stay.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Randy: We are so glad that you chose our hotel while visiting Winston Salem. Thank you for your review. We hope all your appointments were good. Please make us your home when you come to our area. Best Western Plus Hanes Mall

"Very Pleasant Business trip"

5
17/11/2015

The room was clean, shiny clean. The bed was fresh, plenty of pillows and the bed was comfortable. Plenty of towels available. The coffee was great, went back for a second cup for breakfast. My group also said the coffee was exceptional.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Michelle: Thank you for this review and rating of your visit with us. We are so glad that we met your expectations and you had a good visit. Your business is important to us and we appreciate you choosing our hotel. Best Western Plus Hanes Mall

"Very nice hotel."

5
04/11/2015

The rooms were very clean, nice and quite. Love the modern look. Was very close to Wake Forest Hospital. We will stay there again. The beds were very comfortable. Didnt get to eat breakfast because we had to leave early for doctor appointment.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Teresa: Thank you for your review, rating and recommendation of our hotel. It is rewarding to learn that we have exceeded our guest expectations. We truly appreciate your business, please make us your home away from home when you come to the area Best Western PLUS Hanes Mall

"Clean new hotel"

5
03/11/2015

We stayed here while visiting our son at Wake Forest. It was a 10 minute drive away so very convenient. The room was quiet, nicely decorated and very comfortable. The free breakfast includes hot items like eggs and sausages and fresh waffles. Hotel was new and very clean. Highly recommend!

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Joanne: We appreciate your feedback about your recent experience in our hotel. Your satisfaction and enjoyment are very important to us. We appreciate that you have taken the time to let us know how you perceived our accommodations. Thank you for choosing our hotel. We hope see you again soon Best Western Plus Hanes Mall.

"Great Place for a needed stop over"

5
03/11/2015

We were headed to Washington, DC, and had gotten a late start. I was looking for somewhere we could stop that was convenient to the interstate, clean, comfortable, safe and reasonably priced. This property met, and exceeded, all my requirements. The rooms were clean and comfortable. The staff was helpful and friendly, and the breakfast was very good. The only thing I didn't like was that we were only staying one night. :)

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Valued Guest Thank you for your review, rating and recommendation of our hotel. It is rewarding to learn that we have exceeded our guest expectations. We truly appreciate your business, please make us your home away from home when you come to the area Best Western Plus Hanes Mall

"Best hotel in Winston Salem- New, Clean , Price"

5
03/11/2015

This is the new BW décor with a contemporary look. Clean, fresh, and outstanding beds.The breakfast (with hot and cold items) was very good. The manager Mr. Vick Patel knows how to run a guest friendly and smooth operation. Best hotel value in the city.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Michael: We appreciate your review of your recent visit to our hotel. Thank you for your kind comments about our services and the value of your experience here. We truly appreciate your business and look forward to seeing you again soon. Best Western Plus Hanes Mall

"Best Western PLUS"

5
01/11/2015

If you haven't tried Best Western PLUS, please do so! It was a pleasant surprise. The front desk clerks were friendly. For an older hotel, it was clean and comfortable. The breakfast bar in the morning was well stocked and fresh. I would go back. Many thanks!

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Rosemary: I am so glad that you enjoyed your stay and that you found the accommodations and service to exceed your expectations We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit. Best Western Plus Hanes Mall

"emergency trip to NC"

4
29/10/2015

I had an emergency trip to NC as my daughter was rushed to the hospital which is located across from this Best Western in Winston-Salem NC.. The room was wonderful, the bed very comfortable, and the floor was very quite. The staff was very polite and I was not sure if I was staying another night, they told me just let them know.... when I decided to do so, they were great and offered me the hospital rate... the only disappointment was in breakfast....typical continental. The parking lot is small and hard to park,

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Valued Guest We sincerely hope your daughter is improving. Thank you for your review and rating of your visit. We appreciate your business, please come back soon. Best Western PLUS Hanes Mall

"It's okay, but..."

3
28/10/2015

If you need a fresh cup of brewed coffee in the morning, don't stay here. The coffee comes from some disgusting mix out of a machine and is horrible. The beds are comfortable and the hotel is clean. The bathrooms are super cramped, and at least the narrow vanity is not in with the shower. Winston-Salem is a great area to visit and explore, and this hotel is easily accessible from the highways. Also, Starbucks is just a hop and a skip away for that real cup of coffee, but factor that into your cost of staying there!

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Valued Guest Thank you for your rating and review of your visit at our hotel. We use these comments to make improvements and upgrades. We appreciate your business and hope you will visit again. Best Western PLUS Hanes Mall

"Happy with Choice"

5
27/10/2015

This was a very nice motel. The staff is friendly. Check in and out was fast. The rooms were clean and supplies were there for you. Some may not like the small rooms, but hey, some need to remember it's a motel not a condo. Had a continental breakfast which was fine for us and our 2 Grandkids. We were just passing through for one night, but would recommend this motel to anyone.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Valued Guest I am so glad that you enjoyed your stay and that you found the accommodations and service to exceed your expectations We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit. Best Western Plus Hanes Mall

"Good value for the price"

4
25/10/2015

The desk personnel were, without exception, wonderfully helpful and accommodating. The breakfast was better than most others in the same price range, by far. Only criticisms - the plumbing in the bathroom could have been more securely attached to the wall, and the water pressure in the toilet seemed way too low. And someone did a slapdash job of painting the inside of the bathroom door.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Betty: Thank you for your review and rating of your visit with us. We are so glad you found us to be a good value and a convenient location. We will address the plumbing issues and make the necessary repairs. We apologize if this was an inconvenience to you. We appreciate your business and hope you will visit us again soon. Best Western PLUS Hanes Mall Hotel

"Furniture Market Stay"

5
23/10/2015

Clean rooms, nice breakfast, some of the best front desk personnel I have experienced in awhile. Polite and went above and beyond when I had a dead battery on my rental car. Due to a last minute personnel cancellation, I had a king room for the first night and then had to change to a two queen room for the balance of my stay. They were very helpful.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Chris: I am so glad that you enjoyed your stay and that you found the accommodations and service to exceed your expectations We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit. Your business is appreciated. Best Western PLUS Hanes Mall

"Decent place for last minute and they found me a room when I called."

4
21/10/2015

The location is pretty good with plenty of mall level restaurants nearby. For a business meeting, they recommended a local restaurant Bleu and it was perfect for the occasion. Staff was personable, lobby well maintained and room was clean with updating at least with in the last couple years. Lobby had a double sided fireplace and was a nice meeting point with my business contact.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Jason: Thank you for this review and rating of your visit with us. We appreciate your business and hope you make us your home when you are in our area. Best Western PLUS Hanes Mall Hotel

"Not my usual Best western"

3
21/10/2015

I was not greeted or treated as a Platinum member. The Coffee was not Bestwestern Quality! Very...very...weak! The rooms where very clean. The staff was nice. I'm not sure if they follow the rewards program.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Frank D: Thank you for your comments about your recent stay at our hotel. We are so sorry that you were not greeted as a platinum member and our coffee was not as good as it should have been. We have addressed these issues and made the necessary corrections. Thank you for your business, please come visit again soon. Best Western PLUS Hanes Mall Hotel

"Pleasant surprise"

4
19/10/2015

Have never stayed at a best western, but was pleasantly surprised at how nice this hotel was. My only complaints would be that I had to leave the fan on in the bathroom because there was music playing when we were trying to go to sleep from 11pm until at least 12am. (maybe lobby music as we were right over the lobby). And the room was a little more compact than we were used to at other hotels. And the price was somewhat high, but I know it was the furniture market weekend so most places were at capacity (hence higher rates). Other than those things it was perfect.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Dear Susan J: It means a lot to hear from guests who are satisfied with all of our services and amenities. We are sorry that you were disturbed by music playing. Always let the desk know when there is a problem so we can try to make the necessary corrections immediately. Thank you for taking the time to share your experience. We appreciate your business. Best Western PLUS Hanes Mall Hotel

"Cheaper for a Reason"

3
17/10/2015

This room was one of the cheaper in the area. We appreciated a clean room and friendly service. The breakfast provided a real meal and they have hot - fresh coffee all day from a keurig type machine. We were not pleased that the wi-fi would not work on the 5th floor, our toilet banged the wall whenever someone got off it, the shower sounded like a jack hammer as it was turned off (as did the neighbors early in the morning).

"great hotel, fantastic location"

5
16/10/2015

This hotel was super easy to find, very close to the mall and hospital. The decor was updated and modern. The rooms were very nice with Ref and micro. Will definitely stay here again when in the Winston area

"Short stay"

4
13/10/2015

We arrived late on a Friday night and left the next day but the service was terrific and I would definitely stay there again. The breakfast was excellent! The decor was trendy and the seating in the lobby / breakfast area was very comfortable.

"A fairly new hotel?"

2
11/10/2015

Needed a place to sleep while in town for a school activity. The reviews say the hotel is "fairly new". Actually it is an old place that was remodeled. It is represented accurately in the pictures with small The room we were in was a king non smoking, it was fairly clean and very small. The closet looked as if someone was still working on it. The door to the closet was stuck and had to be forcefully opened. The pictures on the website are a fairly good representation of what the hotel looks like, from a distance. Small details are easy to miss in the pictures. Only a little over a year since the remodel, it is not wearing well. I requested a corner room when I booked, and was given a room in the middle of the third floor hallway. I even went down and asked the attendant to change us and she said she couldn't. The parking is inadequate to say the least. After returning from dinner a little after ten, we had to park in the way back parking lot. It was raining and a considerable walk from where we parked. Our reason to be there required us to be up and gone by 6:25, and although there was coffee, breakfast doesn't start till 7. I was lucky enough to get a half frozen bagel before leaving. I would expect more for the price than what I got. Other members of our group stayed At a sleep inn for almost half of what we paid and were pleased with their experience. A tip to owners and management would be to maintain the property and try to meet the requests of your guests. Next trip, we'll be staying somewhere else.

"Great"

5
08/10/2015

We stayed here for 4 nights and have absolutely no complaints. Then breakfast was large, coffee abundant , and a staff full of Southern Hospitality!!!! I hope we get to come back this way soon. Ladies, the mall is right behind the hotel. You could easily walk back and forth. (Sorry guys??)

"Best Western Hotel at Haynes Mall, Winston Salem, NC"

5
05/10/2015

A fairly new hotel which was clean and very easy to access. No frills, just a clean, comfortable hotel with a good mattress, nice TV, internet , and a good breakfast. I believe this hotel provides good value for the money.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Thank you for your review and rating of your recent stay with us. We are so glad that you found us a good place to stay and a good value for monies spent. We appreciate your business and look forward to seeing you again soon.

"Cockroach in my bed!"

1
03/10/2015

We stopped at the Winston Salem Best Western as an overnight stopping point on our way from Ohio to Myrtle Beach, on Sunday night, September 27th. In the middle of the night, I felt something crawling on my legs, and jumped out of my bed and a large bug fell to the floor and scurried away. At that point, we didn't get a good look at what it was. My husband and I looked for it, but couldn't find it, so I tried to go back to sleep. About an hour later, I felt it again, and this time we could see it was a large cockroach. My husband killed it, but unfortunately, I was not able to fall back asleep. The next morning at the continental breakfast, I stopped by the front and told the woman at the desk what had happened and she brushed it off, saying it was most likely a waterbug, as they get them in the hotel when it rains. We went back to the room and looked at pictures of waterbugs vs cockroaches on google, and it was definitely a cockroach. When we checked out of the hotel, we brought the dead cockroach in a cup down to show the employee and she was apologetic and said she wished she could refund our night, but since we booked our stay via hotels.com, she was unable to. I hate to write negative Trip Advisor reviews, but I have to for this Best Western. It was a disturbing experience for me to awaken to a cockroach crawling all over me, and I have had trouble sleeping every night since then. I think a situation like this is a great opportunity for a company to go above and beyond in making the situation right for the customer. I understand that they may have a refund policy with hotels.com, but I'm surprised they didn't offer us a voucher for a night at another Best Western.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
It is disheartening to hear about your recent experience at our hotel. Our sincerest apologies for the inconvenience during your stay .This is very unusual at our hotel,,Rest assured the comments you made will be addressed in order for us to improve our services. Our exterminator assures us that the problem has been resolved. we hope you give us a chance to serve you again.

"Always an excellent stay."

5
26/09/2015

I travel for business often and the team at this Best Western are wonderful, Front desk clerks are all friendly and most even know me by name. Pam even saved the day when on short notice I needed to host 20 people for a meeting, they booked the rooms and even set up the meeting room with a few hours notice. Rooms are clean, modern with free WIFI.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
Thank you for such a wonderful review. As always it is a pleasure to know that we have made our guests stay pleasurable, memorable, and comfortable. We pride ourselves on providing outstanding customer service from check in to check out. I will pass your comments on to our staff, and we look forward to seeing you and again in the future.

"A very pleasant stay"

4
24/09/2015

This was a very restful, quiet hotel. The staff was very friendly and helpful. The breakfast was exceptionally good and had many choices. The hotel was decorated very modern - not my taste-, but the look was very modern and classy. We would highly recommend this hotel and any other Best Westerns where we have stayed.

Gloria B, Guest Relations Manager at BEST WESTERN PLUS Hanes Mall Hotel, responded to this review
We are so glad that you found us to be a great place to stay. Our staff is committed to making sure our guest have a clean, comfortable room with some southern hospitality. Thank you for this review and rating of our facility. Your business is very important to us and is greatly appreciated