Best Western Rewards
Un'esperienza alberghiera memorabile
Un'esperienza alberghiera memorabile
La Sua prenotazione
Novità! Paga i tuoi soggiorni in 3 rate SENZA COSTI a partire da 150€ Per saperne di più
Seleziona l?opzione Klarna « Pagamento in 3 rate SENZA COSTI » al momento di pagare il tuo soggiorno. Il pagamento in 3 rate senza interessi è valido solo per le tariffe online non cancellabili e non rimborsabili.
Il nostro servizio commerciale dedicato per gruppi business e leisure è a vostra disposizione.
The location is walkable but it isn't the nicest neighborhood. So be safe. The rooms are clean and quiet. But there is zero storage. No drawers. No closet. So bring a backpack only. Also front desk might not be there. And if you don't have an international phone then you can't call them and you have to wait outside. The service was good and clean and quick. The front desk was nice and did give us a late checkout. So mixed feelings here
Dear Rachel Ralph, Thank you for feedback. We are sorry that we did not meet your expectations. Our friendly staff are sometimes helping other guests and are unable to be at front desk 100% of the time. For your convenience, there is both an intercom and phone number for the hotel printed on a poster at the front. The hotel phone is routed to staff's mobile phones, so you can reach us at any time, even if front desk is briefly unattended. Please note that our neighbourhood is safe. The tenants on our street have lived there for more than 35+ years without experiencing any issues in regards to safety. Thank you again for your feedback. Sincerely, The Team at Best Western Queen Victoria Market Hotel
This was not a good experience. The location was great but everything else was way below 4-star standard. There was a window by the bed and looked into a courtyard and directly at another window. The manager was very rude.
Dear Jackie, Thank you for taking the time to share your feedback. We regret that your stay did not meet your expectations. According to our records, you requested a complimentary 4:00 PM late check-out due to a late flight. Please note that our standard check-out time is 10:00 AM, and check-in time is 2:00 PM. As a courtesy, our team offered a complimentary late check-out until 12:00 PM, along with free luggage storage at our premises after check-out. Despite these options, requests for a 4:00 PM check-out without additional charges were made multiple times to different team members. Unfortunately, a 4:00 PM check-out significantly impacts our ability to prepare the room for incoming guests or sell the room. We strive to accommodate our guests whenever possible while balancing operational requirements, at the same time we expect the same from our guest. Sincerely, The Team at Best Western Queen Victoria Market Hotel
To be honest, my initial thought on arrival outside this hotel was "Oh God" because the outside of this hotel is very very understated, just a really small sign with "Best Western Logo" identifies it as a hotel. Inside I was met with a reception area that was closed ( at the time I landed). Subsequently the room was very spacious, bed very comfortable, bathroom good size, instantaneous hot water, really clean, very quite as we were at back of building. (no view but that did not matter). Staff were very very helpful & efficient. Located a 3 minute walk to the top end of Queen Victoria Market (near the food hall). Take a 10 minute stroll and you are in the middle of CBD Melbourne. Overall once you get over the initial impression of the outside of this hotel, all is good inside. To be fair it is more of a guest house type establishment than a full fledged hotel.
We spent a night here last minute because our furniture was delayed when moving interstate. It was spotlessly clean, comfortable, and the shower was amazing. It was exactly the rest we needed before continuing the move.
Very clean and well equipped hotel. Location just off main city and it was good overall value. I think it is quite a new hotel. Very close to public transport. Two things to note. As the first reviewer notes the hotel is somewhat soulless with very bland colours and a tiny heartless seating area. Secondly they do not have a 24 hour desk. My plane arrived late and I turned up with literally no idea as to what to do to get the key. I think there needs to be increased clarity on this. I did finally get through to someone on the phone after a guest let me into the main office. On my exit four days later a receptionist was hounding me for my passport, but sadly I literally had to go or I would have missed my flight. A bit more clarity on getting key when no one on desk and a warmer general seating area would make this even better. Certainly not bad though and the room itself was very nice with fantastic views of the city.
I was expecting the Best Western brand to be a multi story building on the main road, instead it is a modest low rise one street back from the main street (Peel Street). I arrived late and grumpy and was soon in a big bed in a small room. Very new and very clean I was surprised at the tiny fridge that struggled to hold six cans of soft drink. A large screen television above the bed allowed access to You Tube and other common websites but I never figured out how to find 'free' TV. I also struggled with the air-conditioning controls so the room stayed at fifteen degrees. The next day I was less grumpy and the staff warmed to me and I to them. I was in town for work (and dancing at night) so was in the room to shower, change and sleep. I'd stay there again.
This was a very convenient place to stay in West Melbourne. It was near intersecting tram lines, close to most inner city places. It was clean and comfortable and a reasonable price.
Stayed here on the 3 & 4th June..New hotel,so was as expected,clean fresh and well maintained..Room was quite small,but bed was very comfortable ( 2 king singles pushed together),bathroom was a good size with big shower,that had a hand held head,as well as rain head.No wardtobe,but had a rail which had around 6 clothes hangers.. Connie who was at the front desk was amazimg,very helpful and nothing was to much trouble.Very easy.and seamless check-in.. Location of the hotel was great,a stones throw to the Vic Market ,and restaurants. We will be back in the future,and do recommend this hotel... 2 thumbs up...👍👍
Nous vous répondons sous 48H