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Best Western Hotel Wesley Chapel, Wesley Chapel

4.5/5  - basé sur 336 notations.
5639 Oakley Boulevard, 33544-5305, Wesley Chapel, United States - See map
Best Western Wesley Chapel - Exterior The Best Western Wesley Chapel is ideally located in the center of Wesley Chapel. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Wesley Chapel invites you to stay in our newly renovated, 100% smoke-free hotel as you experience all Wesley Chapel has to offer. The Best Western Wesley Chapel hotel is conveniently located off Interstate 75 at Exit 279 and minutes away from Tampa and Tampa International Airport. Other nearby attractions of interest include The University of South Florida, Saint Leo University, the Shops at Wiregrass, The Grove and Cobb Theater. We are a short distance from Busch Gardens Tampa Bay and challenging golf courses like Saddlebrook, Lexington Oaks, Quail Hollow, Plantation Palms Golf Club, and the Tampa Bay Golf and Country Club. You are invited to enjoy our many amenities which include free 24 hour coffee in the lobby, free wireless high-speed Internet, an outdoor pool, free weekday newspaper, free full hot breakfast and a fitness center. Your morning breakfast is full of hot and delicious options, making breakfast at the Best Western Wesley Chapel hotel the perfect way to start your day. Our free hot breakfast features eggs, hot breakfast meat, yogurt, fresh fruits, cereal and more, including your choice of hot waffle flavors! Travelers can use the on-site business center with a computer and access copy and fax services. Whether traveling to Wesley Chapel for business or pleasure, the Best Western Wesley Chapel is the perfect location for any guest. Enjoy your stay.

Best Western

Hotel Wesley Chapel

LABEL_ITINERAIRE

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Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 337 guest reviews
NOTE ISSUED
Excellent
186
Very Good
96
Average
29
Poor
16
Terrible
10
REFER TO NOTICE
Business Business
72
Couples Couples
76
Family Family
133
Friends getaway Friends getaway
17
Solo travel Solo travel
27
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great Place"

5
12/11/2018

2nd time at this hotel. Pretty decent little spot with easy access to the highway. Lots of amenities around if anything is needed. Fitness center was small ,but enough to stay fresh while away from home.

Jinesh P, Manager at Best Western Wesley Chapel, responded to this review
Thank you very much for the great review. Here at Best Western we work very hard to make sure all our guest have the same experience you have had. We look forward to seeing you again on your next visit.

"Clean and accommodating"

4
06/11/2018

We stayed here one night due to a problem with flooding at our house here in Wesley Chapel.. Smelled clean, looked clean. Beds were comfortable. I really don't have anything bad to say about this hotel. Staff was great. You will not be disappointed.

Jinesh P, Owner at Best Western Wesley Chapel, responded to this review
We would like to thank you for taking the time to complete a survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future

"Wesley Chapel Rocks"

5
29/10/2018

Great place to stay if you are in the area. Always clean. Always friendly. Great breakfast and it's free.Clean pool with towels provided. Central to shopping and a variety of restaurants. Easy highway access.

"Walls are way too thin"

4
21/10/2018

Checked into this hotel on Thursday Oct 19th. Rooms are clean and ok. Breakfast is filling. On the 2nd night went to my my room to sleep and the nosiest set of people checked into the room next to me. I could hear absolutely everything they did and say. I can apprecite people enjoying themselves however I had to call the front desk twice about this couple who was having absolutely LOUD SEX continuously the whole night. My husband and I got no sleep at all. We were so tired from just hearing them and when I went outside to check their room number they were so loud in the corridor. When we got up at 7am because we could not sleep they were still at it. Never had I ever experienced anything like this in my life. I advised the front desk that I would be needing a room move if those guest were not checking out. Cant blame the guest thou, because that's what they paid their money for. Just a note to the management, I suggest you make those walls a bit more thicker because you do have kids staying at you location. Apart from that everything else is fine

"I guess you get what you pay for."

3
17/10/2018

We stayed here for 7 nights and I was relatively ok with the hotel. The staff was excellent and so very friendly. The rooms definitely need updated. The paint on the woodwork in the bathroom was in dire need of repainting. The shower left something to desire. The shower head was old and needed to be replaced. There was NO bath mat in the shower. It was extremely slippery in the tub. The soaps and lotions were nice. But like I said, this hotel needs updated. The floors were so dirty. Especially the ceramic tiles in the bathroom and the hallway of the room. We stayed off season and paid $76.00 plus taxes per night. I have stayed at better places for less. I do not believe I would stay there again.

"The Best of the Best"

5
02/10/2018

Best Western Wesley Chapel is an Oasis along the I-75 Corridor. The hotel is pleasant, warm and inviting. Hotel management and staff are outstanding. You are made to feel like family and it's the type of hotel you can look forward to your next visit. This is an excellent business location and my attitude is “Hats Off” to all involved. Highly recommend Best Western Wesley Chapel.

Jinesh P, Manager at Best Western Wesley Chapel, responded to this review
Thank you very much for the kind comments. We try to go above and beyond for all guest that stay with us.Our goal is to exceed our guest expectations during their visit. We look forward to your next visit.

"Good Place"

4
13/08/2018

I stayed there for a business trip for 3 nights in August. I must say the Hotel offers a good value for the price you pay. The rooms were clean and the hotel staff was amazing. The only one issue I had was the Breakfast menu was limited ( if you didn't consume meat) and the eggs didn't appear fresh. I am sure the management will fix these minor flaws going forward but overall I would recommend this place.

Jinesh P, Manager at Best Western Wesley Chapel, responded to this review
We would like to thank you for taking the time to complete a survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

"Looking Forward to Going Back"

5
23/07/2018

My family and I recently stayed here for a week. The price was great for the service. The room was clean and the cleaning ladies were very detailed and friendly. We traveled with a service dog so we were always in the room when they came in. They always interacted with my family. The hot breakfast every morning was great. Breakfast consisted of eggs, ham, sausage, bacon, waffles, pastries, fruit, yogurt, choice of bread. We didn't spend a dime on breakfast the whole time we were there (except for the daily tip). We saved quite a bit of money (we're a family of 4). The fitness room was always clean and has about 5 machines to work out on. I was always the only one there whenever I went. My daughter and I enjoyed the pool every day we could (it rained a lot) and it was nice to just relax and sunbathe. The staff was always helpful and even offered me a second dryer session when the first one didn't dry as well. The laundry room is coin operated ($1.50 to wash and $1.00 to dry) and there's only one washer and dryer on the first floor (not sure if the upper floors had a laundry room as well). We were located on the first floor because of our service animal and used both the front and back doors constantly. There is 24 hour (great tasting) coffee on the premises along with popcorn and warm cookies in the evening. The location was conveniently located in Wesley Chapel and very close to some shops and eateries. There was always parking when we came back late from sight seeing. We are looking forward to staying again in the near future.

"Could have been good, but for us it wasn't."

3
13/07/2018

The biggest problem was the room was not clean. There was something sticky on the table that was obvious. A piece of what looked like left over red gummy bear stuck to the floor right when you walked in. There was what I believe Pringle potato chips on the floor and some like bread crumbs in front of the fridge. A spot of black on the top of the toilet seat and hair on the tub and toilet. It looked like black mold all around the cable hook up. We couldn't close the black out curtains because they cover up the air conditioner vent and then the room got too warm(we had the air on 64)

"Great bang for your buck!"

4
23/06/2018

I was looking for a reasonably priced, conveniently located and quiet hotel in Wesley Chapel to spend a few days. After conducting research on the hotels in the area, it was clear that Best Western was the best option for me. The hotel is walking distance from the Grove where stores like Ross, TJ Maxx & Ulta are located, there are also a few restaurants within walking distance. Wiregrass mall and Tampa Outlets are about 10 mins away by car and Tampa is about 20 mins away. The rooms are adequately maintained, though I detected a slight musty odor in the hallway and in the room. Breakfast was included in the price of the hotel, which was a definite plus and there was a decent spread of eggs, ham, toast, cereals, juices etc. Warm cookies were available in the evening and a pop corn machine was located in the lobby area along with coffee, tea etc. Interacting with the staff was mostly positive, however, I had the privilege of meeting Jay one day and he was extremely pleasant and courteous. Overall, I would recommend this hotel, I enjoyed my stay and my expectations were exceeded.

"Three Day Stay"

5
17/05/2018

Conveniently located, surrounded by restaurants, movies, parks & just 35 minutes from Tampa. The hotel was clean, up-to-date & quiet and the Staff was excellent. I will stay there again the next time I visit my family.

"M Rougeau"

5
06/05/2018

This is a 3 Star hotel on steroids. Clean, clean, clean!!!! Went to visit family member in Connerton Rehab from East Coast...Port St Lucie. Booked with Ms. Divine over phone direct. Checked in 4 hrs before time. Jokingly asked for 1st Flr, poolside, told to come back/or wait 30 min for room availed. What I got.. What the wish list was. I have worked for Holiday Inn, Sheraton, Ramada for 30 yrs. Divine had no idea! The Free Breakfast is ridiculously great . Ate at Pinchers Seafood near Hotel at Winegrass Shops.. So cool, Happy Hour 3-6 Walgreens, CVS, Publix, all there. August vacation coming up, Tampa area a strong contender.. Thank You Ms. Divine for an excellent experience at a difficult time The Rougeau's

"Comfortable Room"

4
02/05/2018

Stayed just one night at this hotel on a work trip. To me, the entire place had kind of a bad smell. However, my colleague said he only noticed it in the elevator and not in his room so maybe it was just me (or my room). Assuming it's not always like that, I would probably stay here again. The staff is friendly and does things efficiently. We had a problem with our bill and it was fixed right away. The breakfast attendant made sure to greet and make conversation with each and every guest (which is good if you like that first thing in the morning, maybe a little annoying if you don't). There was free tea/coffee and cookies in the lobby when we arrived so that was nice. The room was very comfortable. As someone who is always cold, it was great to walk in and not have to immediately adjust the temperature. It was just right. The shower was just as comfortable (good hot water). There were plenty of electrical outlets to plug in my phone, computer, etc. (and they all worked, which I don't find at every hotel). Overall, a pretty good stay.

"Clean room, comfortable bed, good breakfast, fair price"

4
21/04/2018

The room was clean room and comfortable, and they had a good breakfast for us. The price was fair. The bathtub was a little slippery and we could have used a bath mat to make for a safer showering experience.

"Pleasantly surprised how good Best Western was"

4
17/04/2018

Great value...much less than local Hampton, Marriott, etc. Super clean rooms, great staff and the wifi was infinitely better than what I've experienced at the others and I spend about 50 nights/year at a hotel...will definitely start using BW

Jinesh P, General Manager at Best Western Wesley Chapel, responded to this review
Thanks for taking the time to give us some amazing feedback about your stay with us. Our goal is to always provide a lasting experience for each of our guest we appreciate you choosing to stay with us and value your business.

"Best Western in Wesley Chapel"

5
16/04/2018

Service was excellent. Staff was very attentive to any needs. Room and grounds were clean and well kept. Location is central to many restaurants and shopping. Easy access to major highways without the congestion of a major city.

Jinesh P, General Manager at Best Western Wesley Chapel, responded to this review
We would like to thank you for taking the time to complete a survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future

"You will not be disappointed"

5
08/04/2018

Very clean. Courtesy popcorn, cookies and coffee, hot chocolate, tea bar. Staff is so customer friendly and very helpful. Great location near interstate, fast and sit down food, gas, Publix..great location. Clean and not noisy.

"Sheets uncomfortable"

2
07/04/2018

AC noisy, sheets were itchy. Could not get to sleep because I was constantly scratching. AC would make a noise like a baby crying when it cycled off. Room was clean and staff were courteous. I would not recommend this hotel.

Jinesh P, General Manager at Best Western Wesley Chapel, responded to this review
On behalf of our entire hotel staff, I would like to apologize for any inconveniences that you faced throughout your stay. It is our number one priority here at the Best Western Wesley Chapel to provide each and every guest with an unforgettable stay. I will also be relaying all of this information to our management team to ensure that this issue is looked into and resolved immediately. We hope to see you back at our property again, and if there is anything that I can assist you with in the future, please do not hesitate to call the hotel directly and ask for me. Thank you, and have a wonderful day.

"Very nice place"

5
31/03/2018

Room was very clean (even behind nightstand!) Staff was friendly and helpful. Great breakfast experience thanks to the kind and cheerful lady in charge. Housekeepers always said good morning. Small, but clean, pool area and a pleasant place to sit and unwind. Would not hesitate to stay again.

"Best Western to the rescue"

4
27/03/2018

After 2 bad hotel experiences in the Orlando and Brandon area it was great to see the Best Western logo. Check in procedures were quick and easy, clean room, bed was firm, which I like. It had an exercise room which I used. Breakfast was very good, including my favorite-waffles. It seems that all of our Best Western stays turn out well. I think they will become our go to hotel from now on.??

"Wesley Chaple BW"

4
10/03/2018

Easy to get to - close to restaurants and interstate. Main desk person was very helpful. Breakfast was standard - waffles were the best item. Room was clean and ready for me early. Usual good quality I have come to expect from Best Western

"Great Value."

5
07/03/2018

Clean and well appointed hotel. Great staff and clear customer focus. Happy hour with pizza, salad and beverages as well as good breakfast. 24 Hour coffee bar and cookies at night made for a great treat. Recommend this property.

"Not the best!"

2
28/02/2018

Needs some upgrades. Staff were friendly, but room was very small and not well laid out. Foot of bed was right up against the air conditioning unit. I killed a large bug in the bathroom just when we were getting ready to check out. Probably wouldn't have stayed there if I had seen it the night before.

Jinesh P, Manager at Best Western Wesley Chapel, responded to this review
On behalf of our entire hotel staff, I would like to apologize for any inconveniences that you faced throughout your stay. It is our number one priority here at the Best Western Wesley Chapel to provide each and every guest with an unforgettable stay. I will also be relaying all of this information to our management team to ensure that this issue is looked into and resolved immediately. We hope to see you back at our property again, and if there is anything that I can assist you with in the future, please do not hesitate to call the hotel directly and ask for me. Thank you, and have a wonderful day. Jinesh Patel General Manager

"Overnight Stay"

5
12/02/2018

Checked into this very clean, friendly and reasonable hotel for an overnight stay which turned into a 2 night stay. Well appointed room, as well as guest laundry services which was greatly appreciated. This also comes with a complete breakfast in the morning.

"Wash the bedding"

3
07/02/2018

Bedding was filthy. They were stained and hair on the blanket under the spread. Two pillow had stains on them. Please check before you actually get into bed. It's a good location, though. Easy in and out.

"Good for a short stay"

4
04/01/2018

Stayed here one night. Easy check in. I had a king size bed room. Very nice and clean. I liked the comfortable chair with foot rest. Quite a large room. Bed was comfortable and the hotel was quiet. Very good free hot breakfast. Excellent check in staff. Seems a little far from the beach, so it might not work for more than 1-3 nights. But it is close to I 75 and lots of stores and food nearby.

"Nice place"

4
31/12/2017

Clean rooms, friendly staff, and a good breakfast. Resteraunts within walking distance, and a large selection of shopping nearby. Also,close enough to the beach (1/2 hour), hiking trails and Tampa's attractions.

"Holiday vacation"

5
27/12/2017

This is a very clean and well maintained hotel. The staff is very helpful and polite. We enjoy staying at this Best Western because of the staff and the value. The breakfast is also very good and I always get the fresh popped popcorn in the lobby.

"First and last stay at a Best Western"

2
19/12/2017

Would have been a nice value if we didn't have to change rooms three times. Toilet backed up, loud and noisy air conditioner. The manager was helpful and gave us a discount on our room. However, this was a recommended hotel near to a function we were attending and not the type of hotels I normally stay in.

Jinesh P, Manager at Best Western Wesley Chapel, responded to this review
Thank you for your review about your recent stay with us. We regret that we were unable to exceed your expectations while visiting. I have shared your comments with the rest of our staff so that we can continually improve upon our guest experience. We hope to have the opportunity to serve you again in the future. Jinesh Patel General Manager

"Satisfied "

4
10/12/2017

Usually best western is where ill stay while inflorida. This time was for business. The hotel is off the way, very quiet location. The room i got was very o.k.. it was clean, everything was working properly. Didn't have to call for anything. Front desk was very helpfull. 4 stars for the lady in the breakfast area.Very sweet person,???? Hallways and the rest of hotel was very clean and well maintained. Overall satisfied with my stay.

"Count on BW to be there!"

5
10/12/2017

I have been traveling for business and arrived to visit family in Tampa to find a few sick with colds. I immediately called BW as the back-up plan and am grateful for a few days to have clean, beautiful room, internet and great breakfast. Lucky to get a room as they are often sold out...location was convenient to Tampa!

"Clean, Reasonably Priced and Conveniently Located"

5
10/12/2017

This charming (and quiet) Best Western, though small, is a best kept secret. Conveniently located near restaurants and shopping and the interstate making all parts of the Tampa Bay area easily accessible. The hotel itself is reasonably priced, and Brandon, the desk clerk on duty during our stay, exemplifies customer service. Will definitely stay here on our next visit to the Tampa Bay area.

"Great place to stay"

5
02/12/2017

Made a reservation for a handicapped room with a roll-in shower. When we arrived, we were greeted by a friendly receptionist who assigned us to the exact room we were promised. The motel was clean, comfortable, and appealing. The breakfast was very nice and had a wonderful lady who was in charge of it. She was friendly to all. The price of the motel was good value for the services we received. We recommend this motel!

"great hotel! Referred to a family member"

5
02/12/2017

This hotel was referred to a family member who came from Illinois for me and my husband's wedding. Very nice! Great customer service and very clean. They had a vending machine and a soda machine, laundry room and much more.

"surprisingly awesome"

5
27/11/2017

for what we paid, we expected a generic room with staff that hopefully would not cause any problems. Instead we got one of the best staffed hotels I have ever been too. The room & most importantly bed, well exceeded my expectations.

"Disappointed"

3
26/11/2017

Overall a decent hotel, but I was very disappointed with the condition of my room. The bathroom was not properly cleaned and signs of poor maintenance/wear and tear were apparent throughout the room. I almost always stay at best western when travelling domestically and expect better from their properties.

"nearest BW to Tampa airport"

4
18/11/2017

Expect and receive the Best Western standard of customer service and room quality at this location. Nice and fresh establishment. Good friendly staff and good wifi speed in-room. Easy spot to drive to from airport.

"Best hotel we have stayed in this area."

5
13/11/2017

Throughout the years, due to repairs or construction in our house, we have had occasion to stay in hotels in Wesley Chapel, just a 15-minute drive from our home. At the end of March, we returned from a 4-day road trip to find a broken pipe had flooded our house. After a very hasty search for the most inexpensive hotel around, we ended up in the Wesley Chapel Rodeway Inn - which we cannot recommend unless you have no other choice. A more thorough search a couple of days later revealed the neighboring Best Western for the same price. When we arrived at the Best Western at around 11:00am on a Sunday morning, way before the check-in time, the nice young man at the front desk (I believe his name was Jay) very kindly let us check in early, which literally made our day. Our room was very comfortable and clean and we had a great stay. The free breakfast was very good and quite complete, and kept well supplied by a very kind and sweet lady who greeted us cheerfully each morning. We will definitely stay there again!

"Out of the way but nice"

4
11/11/2017

The stay at this hotel was great especially since we took a day off from our hectic travels to stay for a bit. The manager was even on duty on Sunday in the Breakfast room helping customers, especially with internet and computer issues. We thought this was a great idea. We did have an opportunity to use the pool and except for some smokers on the deck it was enjoyable - secluded.

"Always a pleasure"

5
05/11/2017

This hotel is convenient to great shopping and food. Front desk is the best. Even minor issues have always been immediately addressed in a courteous and efficient manner. Great food within walking distance. Have stayed here as a solo female and have always felt very safe. Highly recommend this hotel

"Hotel Was Fine, But AM Front Desk Service Employee Was Very Unpleasant"

2
27/10/2017

Overall, had a fine stay at this hotel aside from dealing with Devine, the AM Front Desk Service Employee. Not sure what myself and my colleagues did to make her despise us so much during our 45-day work stay, but she was incredibly unpleasant to us. Whenever I requested items from her, she would not respond or look at me, just handing me the items with annoyance. At one point, she got mad at one of my colleagues for requesting a complimentary water bottle, saying that if she didn't go buy the water bottles, we'd have nothing to drink. It got to the point where dealing with her was so uncomfortable that I just wouldn't ask for her assistance with anything and wait until the afternoon when I could ask a different employee for help. I would not return to this hotel, simply because I have no desire to ever deal with someone so rude ever again.

Jinesh P, Manager at Best Western Wesley Chapel, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to makw improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. Jay Patel General Manager

"Best Western Wesley Chapel"

5
26/10/2017

The place was very comfortable and clean.We booked the two king suite rm. 312. Good price for the large suite. The staff was very friendly. The pool was very clean and having 3 ft. on one side was very good for my friends 4 year olds. The only problem is that we had a hard time finding it without GPS.

"First Choice Always"

4
24/10/2017

Best western is always my first choice of hotels there rooms are exceptionally clean with always a friendly staff to assist you with any concerns or questions & In the morning the breakfast is presented tastefully check out is painless *****

"Great Accomodations"

5
23/10/2017

My family loves this hotel. It is clean, fresh, modern and the staff is always courteous and helpful. The beds are feel like new and are always tip top. The breakfast is hot, and is kept replenished; never any waiting for more eggs!

"Excellent Overnight Stop"

5
15/10/2017

Stayed at this hotel overnight while traveling to southwest Florida. The hotel was very clean and fresh appearing and the staff was pleasant. Also the room was very clean and comfortable. There were two restaurants within a ten minute walk.

"Best non-resort hotel ever"

5
10/10/2017

I travel quite a bit and this was the greatest stay at a non resort hotel. Every staff member was wonderful. They had popcorn and cookies in the afternoon and a wonderful hot breakfast in the morning. I will definitely be back over the next several months. The only downside , if any, was I had to bug the front desk staff to unlock the breakfast room every time I had to microwave a baby bottle. If they had a microwave in the lobby or in the room on top of the refrigerator that would have been great. The staff never minded letting me in the breakfast room.

"Amazing staff and very nice hotel"

5
08/10/2017

We evacuated to this hotel for Hurricane Irma and ended up needing to stay for 11 days. The staff was THE BEST before, during and after the storm. They never lost the sense of hospitality. The coffee stayed hot, and the cookies and popcorn were super nice touches. The hotel and grounds were kept very clean. The room was quite large, well appointed and clean.

"Clean and convenient location"

3
05/10/2017

Clean room and public areas. Was a fair price for the stay. Breakfast area is too small and options are limited. The powdered eggs are gross. All but a lady on morning shift (Sept 30th) was friendly. She acted like I inconvenienced her when I asked her a question. She was reading so how dare I? Location is near many things including Sleep Inn across the street. My brother stayed there and said it was very nice. I only went in the lobby area and it appeared nicer.

"Absolutely the BEST hotel in Wesley Chapel"

5
20/09/2017

We needed a room due to Hurricane Irma. While other hotels were price gouging NOT Best Western...The room was very clean, Customer Service was above and beyond our expectations, Amenities were also very good...I will / would give Best Western a 5+ rating !!! Again in a time of need due to a natural disaster { Hurricane Irma } this location { Wesley Chapel } was a 5+ star hotel...I would highly recommend this hotel to anyone visiting the Wesley Chapel Area. Management / Hotel staff went above and beyond to accommodate my family...I had the privilege of working with the staff on duty. A Big THANK YOU to Jay { Mgr. } and Brandon { front desk } We can not Thank Them enough..

"Hurricane Irma"

5
12/09/2017

We made these accomodations not knowing the outcome of hurricane Irma. The staff was extremely helpful and reassuring during this disaster. The General manager Jinesh Patel went above and beyond his duties. I highly recommend.

"Great and convenient located hotel"

5
10/09/2017

Stayed there one night and have to say was positively impressed. Fast check in, clean room and good breakfast with friendly lady serving us. Definitely to recommend if you look for a good place to stay and don't want to spend a lot of money.

"Unacceptable"

2
06/09/2017

I would not stay at this place as it was not clean, etc. had to change rooms , they were agreeable to accommodate that for me but new room was just a little better. Did lie to me about a situation and was upset about that.

BestWesternHotels, Corporate at Best Western Wesley Chapel, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Nice stay"

5
24/08/2017

We have stayed at other hotels in the area and this has been our best stay. Very friendly and accommodating staff. We'll stay here again for sure. Nothing fancy but great value and great service. Breakfast was actually breakfast, a nice change.

"Clean and friendly staff"

5
14/08/2017

We enjoyed one night here. The room was nice and clean. Everything worked and the bed was comfortable. The staff was very friendly. There was complimentary coffee during the day, popcorn and they had some cookies in the afternoon. Although they had breakfast, we did not have breakfast as we had plans for lunch. Would stay here again when in the area.

"In Area for Funeral"

5
14/08/2017

One of the best values in a hotel stay that I've ever had. Friendly, attentive, accommodating staff; clean room and pool. Great breakfast; food and service. I don't know if I'll ever be that way again, but this one will be on my list of good ones. I have traveled quite a bit, and anyone who has knows it's a "pig-in-a-poke" trying to get both an affordable place and a nice, clean comfortable one. You're also near enough to a Metro area that you can find what you want, but you're in a small town atmosphere; away from traffic, crime, noise and pollution.

"Pleasantly surprised"

4
04/08/2017

My family stayed here for three nights in July. Room was clean, bed was comfortable, shower water was hot, and check-in and out was easy. Breakfast was nothing to brag about but most complimentary fare isn't. I think, for the money, this was a good place to stay and I would stay here again.

"Best Western Wesley Chapel...Great Job!!!!"

5
01/08/2017

First of all, the staff were all very friendly. We were offered an early check in since we arrived earlier than expected and there was popcorn and cookies in the lobby to snack on that were great! The hotel was clean, offered a goreat breakfast, was in a great location near plenty of stores and places to eat, and had plenty of area to park in. I honestly don't have anything negative to say, it was a great experience and we will be returning soon to stay with them again. Great Job!!!!!

"Awesome"

5
29/07/2017

We had an excellent stay. It was last minute and late. My family and I enjoyed staying there. Breakfast was good and people were nice. Hotel was clean and quiet. I would defiantly stay there again. Thank you!

"Very Nice BW"

4
25/07/2017

A very nice, clean and comfortable facility deserving of the Best Western Plus designation, staff was kind and helpful, beds were comfortable, great location near restaurants and shopping, good choice of breakfast items, food and drink were quickly refilled as necessary.

"Very Hotel with Great rates"

5
23/07/2017

This is a wonderful place with good price with being a BW rewards member also provided additional savings. Listening to other guest also confirmed my opinion. I look forward to being able to stay longer on my next trip.

"Good Best Western very crowded"

4
11/07/2017

Room was very nice, as what I have come to expect from the Best Western hotels. I arrived late in the evening and hoped to sleep in the next morning. Place was packed with people, but did not hear lots of noise in the hallways even though there were lots of children. Breakfast area was crowded, but staff kept up with the food and drinks. Staff made dinner suggestions that were spot on!

"Very Comfortable Accommodations"

5
03/07/2017

Best Western has yet to disappoint me and my family. Best Western Wesley Chapel is definitely one of the best ones we have stayed. Very friendly staff. Very clean. Very close to all amenities. And housekeeping was fantastic.

"Nice hotel"

4
28/06/2017

Nice hotel and location. The staff was courteous. The rooms did have a slight odor of the cleaning material on the strong perfume side. Otherwise was clean and presentable. Overall it was nice, quiet and well equipped with a fridge, microwave and blow dryer; if you need those kinds of things.

"Excellent"

5
25/06/2017

Very nice hotel. Would definitely stay there again. Friendly staff and a full breakfast included makes this hotel a great experience. Wonderful stay for a great value. The decor is either newly updated or this is a new hotel.

"franks birthday"

5
23/06/2017

We needed to stop after driving 11 hours to get home and still had a couple of hours to go. We were hungry and tired. This was on the way and it was a nice hotel and was close to a lot of places to eat. Very happy with our stay

"2 night stay"

5
12/06/2017

my friend and I were very happy with this hotel for our 2 night stay, the bed was very comfortable, everything was clean and pleasant. the location was good and we were very happy with the accomodations. we did recieve a AAA discount and that was helpful

"Family of 4 Vacation"

5
11/06/2017

It was conveniently located. It was close to a Cracker Barrel and a Shell station. The room was stylishly decorated and very comfortable. The sink area was big enough for all of our necessities. The bath tub was large and had hot water. The staff was friendly and the breakfast was good.

"Clean and Helpful"

5
05/06/2017

The Owner Mr. Patel sets the example of leadership for his employees to follow. The Best Western staff was a breath of fresh air. Unfortunately, I was there to look at a home, but in the process my brother passed, in which I had to fly back two more times. My first stay was at the Hampton 20 minutes away, and I changed to BW, which was 5 minutes away, and I never looked back. Recommend to my relatives, and I heard only good things!

"pleasant welcome"

4
01/06/2017

Returned to Wesley Chapel, Florida and this is the first place that comes to mind due to previous pleasant visits but two aspects of this stay could were noticed when not right. The king bed is very comfortable and the room is spacious. The beds are similar to the comfortable bedding found in the Hampton Inn, DoubleTree, or the Hilton Garden Inn hotel. Television worked well and the bathroom worked flawlessly except having to flush the toilet twice. Was welcomed by Tyler who is friendly and pleasant plus who recognizes me every time I come here like everyone else except racial and apathetic Divine-one who thinks she is entitled and all that but oh please she only smiles to people of her kind and is friendlier to them is what I have observed but hey it's fine-no worries because I dont care much either. The internet is horribly slow and takes forever to get moving but other than that, the desk is nice to big enough to do what needs to be done with a comfortable chair. The other part of this stay is nice to know my wake up call does not work because the phone is not even connected which has happened a few times I have stayed here. The hotel is walking distance to the Cracker Barrel and the lousy Sleep Inn across the street is fine plus other restaurants, gas stations, and highways are close by.

"Above and Beyond"

5
28/05/2017

I am happy to give this hotel top rating. We arrived very late (2:00 a.m.) The desk clerk who let us in was very courteous and efficient. The room was a good size with comfortable bed. And especially important to me was that it included a recliner. Great breakfast and free wifi are always a plus.

"Efficient if not Polite"

3
21/05/2017

Overall, the room was acceptable; clean and comfortable. If you don't care about the friendliness of the staff, then you won't have any issue at this location. When we checked in, there were 2 people on duty. One was very nice to us, but the other didn't seem to even care that we were standing there. After check-in (which was done by a nice young man) we came back to the desk to inquire about using the business center computers and the Wi-Fi access. The other man on duty was very dismissive and did not offer any help. Upon our check-out I asked a question about our loyalty program points being credited; since I had booked this stay thru Hotels.com and not directly thru BW, I did not know if we would be credited for the nights we stayed. The same man was rude when he informed me that we would not be credited and there was nothing he could do about it. I understand there are corporate rules to follow, but they don't have to be administered in a condescending manner.

"Some Best Western Hotels are better than others."

5
19/05/2017

So you'd think that all the hotels in the Best Western chain conform to pretty much the same standards, and for the most part that is true. However, some B.W. hotels go above and beyond the norm and I think this is due in large part to the staff and the hotel manager. This is one of those hotels. The rooms were super clean, sweet smelling, and extremely comfortable. I could not find one hair in the bathroom and believe me, I looked. The breakfast was very good and I credit the breakfast room manager for being on top of everything, from fulfilling requests to keeping things fresh, clean and appetizing. The desk staff was extremely helpful in suggesting things to do in the area and were actually interested in making our stay as pleasant as possible. A couple of things I would suggest: Make the breakfast time extend 'till 11am, especially on the weekends. Your beds are so comfortable, but I don't want to miss the excellent breakfast. Think about putting one of those signs on a very high pole locating your hotel on the main road. We had a heck of a time finding the place.

"Housekeeping "

4
12/05/2017

Everything about the hotel was great except the housekeeping. We never got any. They came just before we were leaving for the day. We asked them to come back later. This was at 9:00. Well they never came back and then claimed they they returned at 1:00 and couldn't get in. We were 50 miles away. Rooms are new as is the motel. The rest of the people seem to be very nice. We were totally happy except for that issue. Motel is very nice.

"A great value."

5
10/05/2017

A clean, hospitable hotel with a great staff, and a reasonable price. The morning breakfast is wonderful, the rooms clean, and a staff makes you feel welcome as a guest in their house. As a business traveler I wish all my stays were as pleasant as this hotel is.

"Great stay at a good price"

4
09/05/2017

Good people, clean rooms, decent hot breakfast (I kinda expected fresh OJ in Florida, also the powdered eggs were so-so at best, but the waffles were great and there was fresh fruit) all at a swell price. The cleaning staff always had a hello/hola and smile in the morning, which was really nice.

"Centrally located!"

4
05/05/2017

My overall experience was very good the staff where polite , the lobby was nice and clean and the room was perfect! The bed was super comfy and the breakfast was good. The hotel is centrally located and that far from the attractions. There are several dining places close by.

"My stay at Wesley Chapel Best Western"

4
27/04/2017

Great place, friendly helpful staff, good breakfast for the money, nice beds. My only issue was that it was hard to find at first, no good signage on the main drag, but clear that zoning made size of sign small with a number of other businesses in the same situation off that road. But once there, it was great

"A Good Visit"

4
23/04/2017

This was a good, clean hotel for our 3day stay. The bed was comfortable, the pillows a little lumpy, the room and property well maintained and the breakfast was good with plenty of options for our gluten free diet. Coffee in the lobby was appreciated and Di at the front desk was so helpful. We would stay here again.

"Decent hotel"

3
22/04/2017

Hotel met my location and amenities requirements. Good friendly staff; breakfast could use fruits. The pillows were hard to sleep on. Room size was more than ample for a couple to use. Easy access on/off I75.

"Not much for the money"

2
22/04/2017

Tiny pool area. Not much of anything for the price. There are plenty of better options for the money. Prices for my stay were high enough that there should have been a resort experience and all I got was a plain motel.

Jinesh P, Manager at BEST WESTERN Wesley Chapel, responded to this review
Thank you for taking the time to write and express your thoughts in TripAdvisor. I appreciate your comments regarding your recent stay at the Best Western Wesley Chapel in Wesley Chapel Florida. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Jinesh Patel

"Friendly Staff"

3
21/04/2017

This hotel was a place to stay close by business we needed to handle. The staff was friendly and breakfast was good. The internet served its purpose and not designed for those seeking to do anything other than check mail and maybe lite upload and downloads. Parking was free and we had a U-haul Truck and there as adequate parking in the back.

"Trip Advisor"

5
20/04/2017

Excellent experience. Friendly staff, clean room, and a quality breakfast. We didn't use the internet service or the gym equipment. We needed a clean room, a comfortable bed, hot water and to feel safe - we were very satisfied.

"Not helping"

1
12/04/2017

Requested two queen and got a king. Had to pay ten dollars more even though rooms were there to accomidate The front desk person was not at helpful in any way. The onl plus was the closeness to our upcoming golf outing. Was forced into staying in the area due to delta airlines service failures the previous weekend

Jinesh P, Manager at BEST WESTERN Wesley Chapel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 813-345-2000.

"Not the best hotel"

1
06/04/2017

The bathroom sink drained very, very, very slowly. There was hair in the supposedly clean bathroom towels. Internet was slow. Will never stay here again and will never recommend this hotel to anyone!!

Jinesh P, Manager at BEST WESTERN Wesley Chapel, responded to this review
Dear Barbara Mione, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Jinesh Patel General Manager

"Shame its out of the way"

4
28/03/2017

A lovely BW with fabulous friendly staff. Unfortunately it is not really near anything with no restaurants nearby or places to go. There is a swimming pool but it is small. Breakfast is enough but you only get a plastic knife and fork to eat with. There was also one day where our room was not made up, bins emptied or towels taken which was a bit of a shock after being assured by reception that it had been done - we had to show her! That all said, the room apart from that one day was always clean, fresh, spacious enough and the hotel overall really okay

"I would definitely recommend this hotel"

5
28/03/2017

The staff are very efficient and friendly. We had a room with a king bed. It was a very large room. Had two desks which was great. Very very clean. Comfy bed! Can't beat the price. Especially with the breakfast every morning (included in room price)

"10:15 am"

5
24/03/2017

Excellent. Staff was very friendly. Even got cinnamon when commented that they had at my last hotel. Above and beyond service. Have already recommend to a college to stay next time in the land o lakes area. Great location.

"a comfortable memorable stay"

5
13/11/2016

Got this great deal on priceline for a few days and definitely a great stay it was. Tyler delivered exceptional customer service and was very friendly in a courteous manner- thank you. I was welcomed to a room that felt like the Hilton Garden Inn with a comfortable king size bed with plush pillows, great working powerful air conditioning,super desk with comfortable chair, good working internet, lots of drawer space, well taken care of bathroom. The hotel is located right off the interstate and near a lot of conveniences such as McDonalds, easy access to I-75, Cracker Barrel, gas stations, and other amenities. It's nice to feel at home with their popcorn, freshly baked cookies, and a choice of tea/coffee. This stay was memorable because I remember watching the presidential election on their main large television on the main floor and it was nice to see president elect Trump win and the other people around were friendly while watching the debate in a family atmosphere. On another note, the service was above and beyond every expectation leaving zero room for any disappointment - thank you- for the wonderful service.

"Second year here"

5
10/11/2016

Last year I stayed in this hotel with my husband and it was so bad that we move to Sleep inn This year my husband reserved again at best western I was disappointed at first because we had a bad experience last year but ,we give it a try The hotel smells clean no more odor to old carpet or cigars' smoke The reception and the loby was quiet and the breakfast is better the lady that prepare the breakfast is always on top of everything She remember that I only drink soy milk after I asked her once one day the next day I had my soy milk at the table She also brought out some coffee for a man who was sitting at the swimming pool. The staff is amazing everybody that work here treat you so good that we felt right at home Our room was clean and smell good this time we didn't move to sleep inn It have an affordable price we had a great experience this time

"Lots of Bang for Your Buck"

5
30/10/2016

The service was so above and beyond I dare say it helped save my sanity with two very young grandchildren in tow! The manager, Mr. Jinesh Patel, was helpful, kind and expressed a sincere interest in our comfort during our stay. Conveniently located off I-75 and State Rd 54 just behind Cracker Barrel, Outback Steak House, Chuck E. Cheese Pizza and a multi-cinema. Just a short drive to the new Tampa Premium Outlets. Our room was clean and modern with a most comfortable bed. A very nice pool patio. Complimentary breakfast offered a variety of tasty items and great coffee. Kids especially enjoyed the warm cookies and popcorn in the lobby. I also felt safe with all indoor hallways and a well-lit parking lot. I did not use WiFi.

"Excellent Value"

4
18/10/2016

Hotel is quite new. Amenities all good with exception of WiFi/Internet access which is slow at best and nonfunctional at worst. Breakfast is quite good. Staff is friendly, helpful and efficient. With decent Internet access this hotel would rate excellent.

"Recent Stay"

5
16/10/2016

Hotel is conveniently located near I-75. Also located near Cracker Barrel, gas, McDonalds and a shopping mall. Front desk nice and efficient; remembered us from previous visit. Gave us the same room as previous. Room very clean, well appointed, beds super comfy. We always sleep well at this hotel. Don't do the breakfast as we have family in the area; breakfast area small. Haven't used the pool but it is conveniently located. Definitely stay here vs the Sleep Inn across the street as the beds are MUCH more comfy and the rooms are bigger!

"Great staff, really helpful"

5
07/10/2016

rooms were ok, more than adequate for the price. The staff were the most friendly and helpful you could have asked for. Branden gave us great advice and helpful support during Hurricane Matthew, went out of his way to help us when he did not have to. Can't thank these guys enough, made our hurricane evacuation much easier than it could have been.

"Best Western is Truly the Best!!!!"

5
03/10/2016

I travel periodically and one aspect I notice is that not all hotel chains are created equal But I can say that every time I stay at a Best Western they are always consistently great! This particular BW was remodeled a little over a year ago and the attention to detail was astounding...not just a coat of paint, but everything is new and has since been well maintained! Aside from the updated rooms, the employees were friendly/knowledgeable/helpful, the amenities were top notch and the breakfast offered was wonderful! Checkout was super simple, also. I would recommend this particular BW over and over again!!!!!

"Excellent Experience"

5
03/10/2016

I would recommend this hotel to anyone and everyone. It's clean, updated and comfortable with just the right amenities to make any stay convenient. The professional staff is a major plus. Kudos to Divine at the front desk and Jinesh the hands-on GM. Thank you for making our stay so pleasantly easy. My husband and I will be back.

"Awesome hotel, Awesome people"

5
26/09/2016

My husband and I had a horrible experience on our vacation trip back home to Tampa. We stayed at a hotel on the water on the Causeway. Long story short, they agreed to refund all of our money only to recharge us and then some, putting us with little money to stay anywhere else. We happened upon Best Western in Wesley Chapel while meeting a friend nearby. Surprisingly enough there were rooms available at midnight (it took us past 10 to get out of the other hotel) Not only was BW cheap but it was CLEAN and well equipped. The decor was nice and the room was decent sized. The bed was comfy ans cozy. The 2 desk clerks we dealt with when we checked in and out were so friendly and the lady attending to breakfast was a doll. These people are class act, personable and friendly. Breakfast was free and good, also We would definitely stay here again. Thanks Wesley Chapel Best Western. You guys rock!

"Nice place to stay"

5
22/09/2016

This site is very clean, comfortable, and convenient to grocery and restaurant. I would have preferred a microwave in the room along with the fridge. Brandon at the front desk accommodated by allowing me to use the microwave in the breakfast room. I had neighbors who played their TV rather loud, and started very early in the morning. I mentioned this to Murphy at the front desk that morning, and he apparently said something because the TV did not start until after I was awake.

"Great hotel in this location"

5
11/09/2016

Clean, quiet, comfortable, and great condition. The full breakfast is well done and a big plus. Staff is friendly, professional, and helpful. I'd stay here again if I ever return to Wesley Chapel or the Tampa area.

"find another motel"

2
08/09/2016

air conditioner did not work properly toilet did not flush every time internet was ok hair on tub ledge when we checked in facial tissues missing. just find another hotel in Wesley Chapel and see if it is better

"Nice place to stay !"

4
31/08/2016

When we first arrived we noticed the carpet in our room hade some small pieces of paper trash… it really was no big deal ,the lady at the front desk came upstairs right away and vacuumed the rug. The room service was good. This just happened to be one of the only hotels in the area that offered breakfast &that wasn't bad either… the lady that took care of the breakfast was very helpful . Overall the service was good and the people were pleasant and I will definitely revisit ????

"Clean, friendly, and a great value"

4
26/08/2016

BW is my go-to chain when traveling and this property lived up to my experiences. Right off the interstate, seemed to be newly renovated with new bathrooms, comfortable beds, spacious room for our family of two adults and two teens. Free WiFi, free breakfast, free cookies and popcorn! Friendly staff,too. 10 minutes from the mall at Wiregrass upscale shops and restaurants. I would definitely stay here next time I am in the area.

"Great value for the money!"

4
23/08/2016

The only reason fur not giving 5 stars is because the walls are very thin. We stayed several nights while on between homes. Staff is very friendly & quick to respond to any requests we had. Kids stay free and the hot breakfast was great. Popcorn & cookies in the evening were a nice touch. The pool is decent size & pool towels were typical. Clean, good location, easy access to highways.

"Last minute plan"

5
19/08/2016

I just want to say that the front desk reservations gal Devine was absolutely wonderful, she went out of her way to call me to make sure that the room that I had asked for was available. She not only called me once but twice after making sure that everything that had changed was correct. I believe you have a great asset to your hotel, please don't lose her. The room was comfortable, and the breakfast was delicious, anything from oatmeal, waffles (regular or chocolate) eggs/ham and other breakfast treats. I was really impressed. I would stay there again. Thank you Gladys

"Leakage...."

3
15/08/2016

Arrived there late... room had weird smell in the bathroom. So tired I didn't care. In the morning we awaked to the door acrossed from our room slamming (stairs). Water was in our "foyer" entry. Not sure if it was coming from our refrigerator or the air conditioning unit in the hallway. The bright spot in the place was the gentleman in the breakfast area. A woman came in with 3 or 4 kids that were sneezing. He offered to make them waffles. Yay! Another good thing was the movie theater down the way...

"Lange Farm Wedding"

4
14/08/2016

Great hotel within 20 mins of the venue we were in town for. Very friendly staff and nicely renovated rooms. The pool and breakfast for such a great price were pleasant surprises. My only critique was that the breakfast room was rather small, but understandably they did as much as they could with the room they had. My family enjoyed the stay and I would surely recommend it for travelers passing through the area.

"Great place to stay!"

5
13/08/2016

We really enjoyed our stay. We had a suite which was very spacious en modern. Loved it. Breakfast was very good. Hot and variety. The guy at the service desk was very friendly and helpful. There were fresh cookies at certain times and coffee 24/7 and popcorn. Maybe just details but it's nice and makes you feel welcome. Wi-Fi was good! And so were the beds. No complaints. All compliments:)

"excellent value, pleasant & attentive staff, good facilities"

4
05/08/2016

This is my second stay at Best Western Wesley Chapel. Booked through Expedia at about $75 per night. Good value for that price. Staff are pleasant and attentive. Facilities are renovated, clean. Good breakfast with scrambled eggs, waffles, etc. Nice little pool area. Would stay again if I had to return to the area. Brandon at reception was super friendly and helpful!

"Clean"

5
02/08/2016

It is nothing fancy if you are into fancy, It is very clean and nice and I want that. The staff is really friendly , have a very good breakfast. Eggs , gravy and biscuits, waffles, and other good stuff. The price was very good and affordable. If you like a pool it was very clean also. It is close to shopping and a lot of restaurants and a lot is walking distance. I will stay here again when I am in the area again to see some of my family members.

"excellent"

5
01/08/2016

Staff were nice and helpful. Rooms were comfortable. Breakfast was yummy and there was lots to choose from for breakfast. I believe this was the hotel that even had a Keurig in the room. Tampa Premium Outlet Malls not far away. Close in proximity to all surrounding areas.

"Great Stay"

5
26/07/2016

We chose this hotel because of ratings we saw online. It did not disappoint. We had a problem caused by other guests, and the manager went out of the way to make sure the issue was resolved. She even followed up with us as her shift was ending to make sure we were satisfied.

"Worth The Stay . . . . ."

4
11/07/2016

Good Location Near To The Highway , Room Was Nice With No Complaints , Staff Was Nice And Helpful And Friendly , Breakfast Was Basic But Good And Plenty Full , Plenty Of Shopping And Eateries At That Exit And One Exit Away . I Wouldn't Hesitate To Stay There Again

"Mold smell do to air conditioning"

1
10/07/2016

Best Western Wesley Chapel was not a great hotel to visit This hotel was okay but our room smelled like mold and mildew. The odor was bad! Housekeeping was awful! The front desk night staff was very rude. The pool was nasty! We will never stay here again!

"Excellent As Always"

5
02/07/2016

We always stay at the Best Western Wesley Chapel, and are never disappointed. It is always clean as a whistle, and we have everything we need right around the corner. The staff is always friendly, and willing to get you whatever you need.

"Nice for a over night stay"

4
01/07/2016

Excellent people there to help with anything you need. They just need a gift shop to offer food, drinks and etc. Because you have to walk or drive to the store for anything you need. Or make sure you bring your own snacks, drink and anything more you think you may need. That way you can stay by the pool and have what you need there.

"Stay Far Away"

1
27/06/2016

Don't stay here. Unfriendly, uncaring staff. Bugs in the beds. Extremely humid air conditioners; clothes were damp when I arrived home from the humidity in the air of the room. Nasty bathroom upon arrival. TV doesn't turn on until after 8:00 am.

"Florida-Tampa-Wesley Chapel"

5
27/06/2016

We stayed there for a Friday & Saturday weekend. Everything was right about this property. Great place to stay for under $100. Free- hot breakfast-coffee in lobby anytime. Free-fast-stable-wifi. Fridge-microwave-flat screen tv with showtime-soakable tub in room. Pool-gym-self service laundry-internet computers in lobby. Great location next to i-75, many restaurants & shopping options within 5-10mins.

"Great Hotel"

5
25/06/2016

I stay here at this hotel due to it's location to Tampa. Great value and great service. The staff are always very nice and they remember me all the time. The hotel is very clean and comfortable. If you have business in Tampa, this is the place to stay for the money.

"Excellent Hotel & Staff"

4
11/06/2016

We were visiting family for our nephews graduation and this was the best value for our stay. We were lucky to obtain the only suite in the hotel and we had a great experience. The staff was very friendly and concerned with the guests. Hot breakfast option every morning, popcorn and cookies in the afternoon. The pool was small but restful. The room/suite overall was great. We would stay here again when we come back.

"Comfort and Hospitality"

4
10/06/2016

When we arrived at the hotel, I was immediately impressed with the looks of the establishment. It was clean, up to date and inviting. Parking was free and ample. The entrance was conducive to taking care of incoming and outgoing customers. The main desk was on the right, straight and to the left were available computers for customer use, and adjacent to those was a relaxation area for watching TV, reading, or anything else that might come to mind. Included in this area were cookies and unlimited tea and coffee. Of course, this is standard at Best Westerns, as well as a free breakfast buffet, which has a multitude of food choices, which is plenty to get all ages up and running. The room was clean and refreshing, and the beds were comfortable. There was ample room for three of us. Our room was located on the first floor near the bathrooms, and there wasn't any problems with excessive nighttime noise; but, to be on the safe side, you might want to get a room on the upper levels. I had time to use the fitness center, and, even though it was small, it was well-maintained and had equipment that most people use. The pool area was also well-maintained and the pool was adequate for leisure swimming going from 3 to 5 feet. The staff were very helpful. All in all, for the price, you definitely will get your money's worth.

"Great Location for Visiting Family & Friends"

4
08/06/2016

10 minutes to Lutz and my graduating granddaughter by Wesley Chapel Road and a block or so away from Interstate 75 and my Tampa kids. The WiFi was off and on but we had Tropical Storm Colin the last 2 days of our visit and that may have made a difference. I am 71, 4 feet 9 inches and I could have used a small step stool to get up onto the "bit too tall for me" bed. Breakfast was well done with waffles, eggs, sausage, ham or bacon. There were also juices, cereals, yogurt, breads and pastries, coffee, teas and all kinds of condiments.

"Excellent service"

5
03/06/2016

I had to check out early and all my questions were answered immediately. I asked for a reference about a food in the area and was helped also. Breakfast is a fine continential. Would stay again in a heartbeat

"Best Western Wesley Chapel, FL"

4
26/05/2016

This was a clean, newly refurbished Best Western. I was pleasantly surprised (as I'm a hotel snob) at the room conditions, lobby and amenities. The General Manager and front desk employee (Brandon I think) were both very friendly and helpful. I would recommend this hotel!

"you will not be disspointed in the great and accomodating staff and facilities"

5
26/05/2016

i like so much the Best WEstern Hotel at Wesley Chapel we have stayed over 60 days now.. They are great people, very accomodating and best of all, make you feel like a home away from home. i recommend it to anyone looking for a hotel to stay at.

"Friendly people / Bad Service"

3
19/05/2016

The folks there are indeed friendly but they are not willing to assist you in simple things like getting at taxi or setting up a Shuttle ride to the airport. When you go to the front desk for help they simply hand you a business card left by some taxi driver. The day before I departed I asked about Shuttle service to the airport and once again I was handed a business card. I think helping your customers especially if they are from out of town is a basic requirement of any Best Western. Made the mistake of sleeping in till Noon one day and because of that my room was never cleaned or made up until the next day. When I called customer services they said there was no one to do the work. They had finished with my floor and I would have to wait until the next day for service. I will not be back there again. I don't consider myself a very picky traveler but I think there are some things that should be considered as basic services offered by a hotel. Check out day and there is no one at the front desk to check us out. The gentleman was preparing the cafeteria for the breakfast crowd. When we called out he came running all sweaty and apologetic of his absence. He explained that he was preparing the food for breakfast. Talk about understaffed!!!

"Pleasure"

5
16/05/2016

We have stayed here on several trips. So clean and the staff is so nice. We love it ! It is very convenient to so many of the areas around Tampa with really good shopping nearby. And good resturant near also

"mrs"

2
16/05/2016

I wouldnt stay here again for security reasons. Hotel allows men to hang out and bbq in the parking lot. Felt uncomfortable getting out of car. Hotel finds this acceptable.Complained to the front desk but they said they are allowed to do it.

Jinesh P, General Manager at BEST WESTERN Wesley Chapel, responded to this review
Hello Nancy, Please allow us to apologize for your recent stay at our hotel at Best Western Wesley Chapel. After receiving couple of complaints we have notified the construction company that we will no longer allow them to stay at our property. We have made it clear to our management and front desk department that we will no longer allow anyone to cook out at the property. Our number one priority is safety of our guests. once again I apologize for any inconvenience this has caused you. Thank you so much for returning my call and I was happy to hear you liked the newly modest Best Western and the staff went above and beyond to take care of you, and our all-star housekeeping team provided with a comfortable and clean space. Thank you again for the call yesterday and to give us another chance to show what a valued stay is like while here at the newel renovated Best Western Wesley Chapel. Jinesh Patel General Manager Best Western Wesley Chapel

"Unexpected Detour Stay"

5
05/05/2016

We were heading north after wintering in Florida when we experienced an issue with our motor home just south of Wesley Chapel. Fortunately, a Park's Ford was able to determine the problem and had the part in stock. While awaiting service, we had a day to explore the area which is quite lovely. Our stay required two nights in a hotel, and we found the Wesley Chapel Best Western a perfect accommodation. The room is clean, extremely comfortable, tastefully decorated and reasonably priced. The morning breakfast has an ample variety to choose from as well. The staff is very accommodating and the breakfast hostess was able to direct us to The Shops At Winegrass where we found the bookstore we needed in addition to many choices for lunch.

"Missing Possessions"

1
05/05/2016

This was the 2nd time I had stayed at at the Wesley Inn. It is usually relatively clean, breakfast is the usual "free" breakfast, staff not overly friendly but do their jobs. This time though, I had a very bad experience of my Jewelry being stolen from my closed suitcase in the room at this location. Be careful if you stay here.

"What a pleasant surprise"

5
30/04/2016

The Wesley Chapel Hotel was great. The room was very clean and nicely decorated. The bed was very comfortable and much welcomed after a long trip . The staff we spoke to were very friendly & helpful. Will definitely stay at a Best Western again.

"Rates"

5
30/04/2016

Hotel rates are very reasonable. Very happy with the experience with TripAdvisor. I will use it again. I did reserve a car at a rate of 17.00 a day. I attempted to extend the car for 2 more days and the rate went up to $52.00 so I turned the vehicle in. I won't be using Alamo rental again.

"Great Staff"

5
24/04/2016

Clean, bright, large rooms. Good breakfast. The bathroom amenities could be better quality and larger sizes. Wonderful staff, friendly, helpful, cheerful. Good location for restaurants and shopping. Friendliest staff! Great value for the price!

"business meeting"

5
21/04/2016

The room was great. The services was outstanding. The area is in very quiet neighborhood. The only problem was trying to found the motel due to the lack of signs . Management advised they were trying to correct this issue. The property is beautiful.

"Unresponsive Manager to major issue"

2
20/04/2016

I have travelled extensively and have never felt it necessary to complain about a hotel stay until this one. We were woken around 4 am by a loud repetitive snapping noise which seemed to be coming from the A/C. I tried turning the A/C off but it made no difference. I was so exhausted I tried to go back to sleep with a pillow over my head. I fell back asleep from exhaustion briefly and was woken again by the same noise at approximately 5:15 am. I dragged myself out of bed to speak with the front desk. The clerk said that he could move me to another room. I explained I was to get up for a conference at 6:15 and the hassle was more than the reward and requested a refund for that night (we stayed 2 nights). He said he would have to have me talk to the manager who was out and gave me his business card. I went back to my room, emailed the manager, and tried to sleep again with pillows over my head. We rose, gathered our things, and went to check out. We spoke to another clerk who said the manager would not be in until the next week. He also told us that the loud snapping sound was probably condensation from the wall A/C unit above ours. We went to our conference followed that afternoon by a long car trip back (Tampa to Miami) home with extreme fatigue due to this incident. I tried calling the manager the next week and the number rang and rang and was never picked up by and answering machine. I also never heard a reply from the manager to my email. In the email I attached a clip of the loud snapping sound. No response yet. I am extremely dissatisfied with the management of the issue.

"Very nice property!"

5
16/04/2016

I needed to pick up my motor home that had been repaired at the local Chevy dealership. It was a quick trip, one day down & one day back home. The staff here was exceptional, especially Brandon, the night clerk. This is a clean hotel with a decent breakfast. The popcorn machine in the lobby is a plus!

"Great Experience"

5
10/04/2016

Beautiful hotel Quiet Clean Helpful staff One of the best Best West Western Hotels I have experienced. I was pleasantly surprised as it is not a Best Western Plus which is what I prefer. I highly recommend this hotel.

"Will stay again"

4
10/04/2016

This hotel was clean and the room was spacious. The beds were comfort and the location was convenient to shopping and eating facilities. There was a complimentary hot breakfast that was served in the lobby. The park and lot is a little small, so you may be faced with parking on the side of the building which does not allow key entry after hours.

"Poor beds and showers; Managers do not review guest requests"

2
08/04/2016

I really cannot recommend this hotel and would not return. The shower trickles out and is really quite ridiculous for a newly renovated hotel and the bathtub does not even appear to be big enough for an adult. The bedding is an absolute embarrassment for what they are charging (thin and worn fleece blanket folded over with sheets to make it look like there is a down blanket inside). Upon late evening check in on 4/8/16, the young man at the counter informed me that he didn't bother to review my room request and that the room he selected for me on the 2nd floor would be appropriate and my top floor request for a quiet room was not necessary as you only needed to be away from the elevators for quiet. To the General Manager: Appropriate customer service training would be a good idea for this employee as guest requests should be considered and taken seriously as sleeping accommodations are the service provided by a hotel and light sleepers make special request so they can actually partake in the service offered.

"Loved this hotel."

5
04/04/2016

My wife and I stayed for 28 nights. The hotel is very clean and comfortable. The staff is exceptionally friendly. The hotel is in a great location. Restaurants are abundant and there are numerous malls for shopping within a short distance. The breakfast at the hotel was great and the maid service was 10 out of a 10. I will be back next year.

"Great Place to stay"

5
02/04/2016

Have been coming to this Hotel for years and have never been disappointed. Very convenient location right off of Rte. 75 in Wesley Chapel. Very clean, comfortable and tastefully decorated rooms with micro and fridge. Free hot and cold breakfasts are offered every morning with fresh cookies brownies put out throughout the day and free 24 hour coffee in the lobby. Hotel provides free wireless WIFI, outdoor pool, fitness center, business center with computers and fax and copy access. and free weekday papers. Staff are very pleasant, helpful and accommodating to ensure an enjoyable stay.

"Noisy and you don't get what you pay for here!"

1
25/03/2016

Skip this hotel. Noisy guests, paper thin walls, and never had the evening popcorn or cookies they promised at check in. The manager did nothing to resolve a problem with another guest's child that was screaming in the hallways. I travel very frequently, and this is one of the worst hotel experiences I have had in years.

"Excellant choice."

5
23/03/2016

Perfect stay. The whole experience was a positive one. Very comfortable, clean bed. Nicely decorated room. Very clean. Easy to locate with many dining options close to the hotel. I would definitely stay again and recommend this hotel.

"A cut above the others..."

5
20/03/2016

This hotel is a gem! We stayed for five nights, and we couldn't find a bad thing to say about it. Our room was very clean, modern, quiet, and very comfortable. The lobby has a few computers for your use and there was adequate wifi throughout the property. During our visit, there was fresh popcorn and warm cookies available in the afternoon as an added bonus. The breakfast each morning was above average - while it featured the usual items you would expect, we were pleasantly surprised that there was an attendant that continually stocked the serving areas and cleaned the tables - something that is often the downfall of so many hotels that provide a free morning breakfast. The breakfast room was a little small, but the owner indicated that they were soon going to be expanding it. This hotel is in an excellent location with numerous shopping and dining options nearby. While we didn't use the pool or the laundry, they looked modern and well maintained. After staying for five days, it became very evident that the difference between this hotel and so many others that don't live up to their potential was the owner and the staff. The owner was visible and engaged and the front desk person, Divine, was a superstar! Even the housekeeping staff seemed happy, and they went out of their way to be friendly to guests. This hotel is a gem - a great combination of excellent accommodations and wonderful people! If you are shopping around for a hotel in the Wesley Chapel area, stop shopping and make a reservation at this Best Western.

"Best Western - Wesley Chapel"

4
14/03/2016

If you want a quiet motel, with no road noise...stay here! We stayed here for five nights in March 2016. This is an excellent motel. The staff were all very friendly and attentive. There were a couple of PCs for use near the lobby. Wifi signal was free and of a satisfactory speed. Breakfast included a buffet breakfast with pump coffee flasks, waffle maker, scrambled egg, sausage, muffins, toast, cereal, fruit, and yogurt. The breakfast area was somewhat small, but the attendant said that they were going to knock out a wall and increase the size of the room. The breakfast attendant was the best...always greeting every single person and asking them how their night was. She was always present to fill the items. My only complaint was that the hot water in the shower did not get above luke-warm. It did not matter what time of the day you used the shower, it was always luke-warm. The bathroom sink, however, had all the hot water you desired. Not sure of the reason for this, but other than the temperature of the water in the shower, it was terrific!

"Spring break ! "

5
13/03/2016

Great hotel centrally located for many activities within an hours drive! Hotel was clean, staff friendly, breakfast was above average, and parking easy. Beds were comfortable and our room relatively quite. The location was perfect for our needs!

"Short stay close to Tampa"

5
05/03/2016

Needed a place to stay for just one night close to the Tampa airport. Used my rewards points for the stay. Was pleased to find the hotel was freshly remodeled and appeared new. Very quiet. Good location with lots of restaurants within 10 minutes or so. Real close to the airport, about 30 minutes travel time. Highly recommend this location if you want to be close to Tampa on the north side for a reasonable price.

"Clean, Comfortable, and Priced Right"

5
05/03/2016

We have stayed at this Best Western before, and keep coming back because the place was just renovated, the beds are comfortable, the breakfast is very nice, and the staff are very attentive, and friendly.

"Not worth it"

2
29/02/2016

The pillows are small square pillows that collapse under weight. There were only four pillows in the room so you could not prop yourself up to watch TV. The bed was lumpy and uncomfortable. The bedding was insufficient to sleep in a cold room, and since the window doesn't open, we had to run the noisy under-window HVAC all night, and it ran intermitently.

"Good all round, no real issues, would recommend and stay again"

5
27/02/2016

We stayed as a family of 4 in late February 2016.The building has a small pool, gym and laundry facilities. It's quite easily found from the address and is just off the freeway. Car parking is free, but you need to register your number plate at reception, and spaces can be tight at busy periods. The building is bright, modern, and showed little sign of wear and tear. The staff were friendly and attentive, and handle all queries with professionalism. There was a nice touch in that there is a free coffee and snack area adjacent to reception, where the kids could even have free popcorn from a professional popcorn maker. There were a couple of PCs for free use too. Wifi signal was free and of an acceptable speed. Breakfast was included in our package which consisted of a buffet breakfast with pump coffee flasks, waffle maker, scrambled egg, sausage, muffins, toast, cereal, fruit, yoghurt etc. For such a small venue, the offerings were surprisingly large. A friendly waitress was always present to top up the supplies and overall was a nice friendly atmosphere. Breakfast was served up until 0930hrs. Although we only stayed for 2 nights, we would easily have stayed for more and used it as a base in our travels, as we were made to feel welcome throughout. Only minor comment would be the aircon could be a bit quieter, and noise insulation between rooms could be better, but hard to fault otherwise. Good value venue with no real issues.

"Stay here!"

5
26/02/2016

I had considered booking a couple of hotels closer to Tampa, however they were all booked as I was planning a last minute business trip. I contacted my hotel group that I normally stay with and was on the phone for thirty minutes with them trying to find me a room... Only for them to tell me they were booked. I then contacted Best Western because of trip advisor reviews praying they had a room and spoke with Brandon. He was wonderful on the phone and helped me book a room for two nights in a matter of minutes. He checked me in quickly upon arrival, let me choose my room out of the few they had left, and wished me luck as he had inquired why I was in town (I felt this was a nice inquiry, most hotels do not care why you are in town). The room was clean and the hotel was quiet even though almost full. Breakfast had hot and cold items and the breakfast staff was extremely friendly and cheerful as well. Overall a nice surprise and a great stay. I will definitely stay here next time I'm in town and you should too!

"Bryan, desk clerk etc"

5
25/02/2016

Nancy & I meet there yearly. This year, Bryan, came to our aide numerous times with a smile on his face. He was always more than kind and helpful. We stayed there the 24th of February. Thanx again! And the room remodeling is beautiful. And the cookies were Devine! Nancy & Vickie

"Pleasant Stay"

4
25/02/2016

Staff was very helpful, friendly and professional. Room was clean and quiet. Breakfast was sufficient although a little crowded. Pool was clean. Maid service was wonderful - cleaned our room each day and made the beds!

"great value w/a 25-min drive to downtown"

5
23/02/2016

Book on-line in advance for a superior rate in a thoughtfully-run clean facility with a helpful staff in a safe area with the Best Western complimentary breakfast and nearby restaurants. For a long stay, it was worth the 25 minute drive to downtown Tampa to save $120/day with the full breakfast. I used the savings to happily buy great $400 dinners for colleagues at Eddie V's, Jackson's, Charley's Steakhouse, etc. I stay at Sheraton Tampa Riverwalk or Hilton Downtown Tampa for when I have to be downtown on those eves. I'd even use this as a base for a 1-day at Epcot.

"Great hotel! Comfortable stay!"

4
22/02/2016

Stayed here for a night with the family heading to Port Charlotte. It was more affordable that lesser hotels advertised in the area. Room was clean and bed comfortably. Front desk was polite and helpful. I would definitely stay here again without hesitation.

"Wedding Stay"

5
22/02/2016

A must stay. We stay here for three days for my daughter's wedding. Everyone was helpful and made our stay an enjoyable one. You felt the environment to make your stay enjoyable with all the hotel employees. If we are in the area again I will stay here.

"Very pleased"

5
19/02/2016

I was very pleased with this facility. The room was clean and comfortable. The staff was VERY pleasant and helpful. I would definitely stay here again. I would definitely recommend this hotel to friends and family. Thanks for a great stay.

"Good Value Hotel"

5
16/02/2016

This was a nice hotel for the price. Nothing ridiculously fancy, but it was clean, was remodeled fairly recently and had nice modern decor. There was an extensive breakfast with a lot of hot and cold options. Overall very satisfied. Manager/owner was nice and worked very hard to maintain a good hotel.

"Best hotel ever!"

5
16/02/2016

I can not say enough about this wonderful hotel! They are simply the best! The service received was perfect and went above and beyond my expectations. They were so accomidating, friendly and caring I wish we could have stayed longer. The rooms were clean and fresh! The breakfast area was inviting and always clean! We used their guest laundry which was great not packing dirty clothes! Location was perfect. Would stay here again without hesitation!

"Best Western Gets Best Facelift!"

5
15/02/2016

My first sty in this hotel was Nov. 2013 and it was OK, a 3 on a scale of 1-5. Then I began renting local homes because the hotel was having "issues". My first return back was Feb. 2016, after new ownership and a massive renovation. It's beautiful! Food is good (free breakfast), fitness center well rounded, pool clean, room brought into the 21st century. I would definitely stay here again. Oh, and did I mention the staff? They all were most accommodating including the housekeeping women (i.e. extra coffee for my room!).

"Great staff"

5
09/02/2016

The staff was extremely helpful and we were able to check in a bit early. There had been a mess created by another guest on our floor, we had two rooms booked, but it was remedied. Great job. We requested and got, two rooms on the same floor with family that was traveling with us.

"Unsatisfactory "

1
07/02/2016

So what's the point of having house keeping if the front desk can't leave. Will not stay again. I can stay at a Hilton that is more accommodating than this place. I'm sure if it's house keeping there is more that is not right. It's cold in the rooms.

"They put the BEST In BEST WESTERN"

5
07/02/2016

Most Professional Manager and staff. Excellent service and nicest hotel I've stayed in in awhile. Clean rooms quiet accommodating staff and very friendly. I build and remodel hotels and see a lot of hotels from the inside out. This one is a GEM.

"Excellent"

5
05/02/2016

This hotel was excellent. So clean and well maintained. Met the manager who gave us some info and it was at this time we told him how much we enjoyed our one night stay. We stayed the previous night on a best western in Titusville and it was not pleasant so this was dream. Stay here and be happy.

"Extended my stay because it was excellnet"

5
05/02/2016

I was in Florida visiting t my aunts who were over 90 yrs old. I had one in Central Florida New port Richey and the other in Marco Island. I had intended to stay in different location for the southern city, but this place was excellent so I chose to stay and just drive to the southern location instead of chancing another hotel

"Overnight Stay"

3
03/02/2016

I guess the hotel can't be totally responsible for the people that stay there....Noisy people on the 1st and 2nd floors. Breakfast wasn't as good as HIE but the staff was receptive and courteous. An average stay for an average price.

"Excellent Service"

5
03/02/2016

I highly recommend staying at this location. Extremely clean, comfortable and the staff is outstanding. They provide a great breakfast, popcorn and cookies within the lobby. Most of all, the staff will engage and truly care about your satisfaction while staying at the location.

"Excellent stay"

5
02/02/2016

Usually I stay at a lower cost hotel but that area of town not feeling safe...went online and booked a great rate here...staff very helpful....especially...Brandon at the front desk........great breakfast and good buttered popcorn in the lobby...great location...

"Like Family"

5
02/02/2016

Brandon and the rest of the staff always tried to make you feel like the one of the family. And the bed were really comfortable to. Many restaurants located in the area, and the hotel is located right off I-75.

"Very comfortable!"

5
29/01/2016

I recently stayed here two nights in Jan 2016 on business trip and mu stay was very comfortalbe. I was greeted on the telephone and when I checked in by a person anmed Divine. She was very nice and pleasant. She acted like I was calling her house or visiting her own home. Very professional but not too "talkee". My room was away from the elecator and quiet and peaceful. Room was very clean and modern. Look like nrand new TV. The night guy was just as pleasant. Breakfast was full and ok. This place is a high value and I will be back!!!

"Needed In An Emergency"

4
26/01/2016

A last minute emergency caused us to need this hotel for the night. We had nothing with us - not even a toothbrush, which we had to go to Walgreens to buy. Not much more than a bar of soap in the bathroom, but a hot shower was welcomed. Good beds, comfortable room & functioning WiFi made for a better ending to the night than it started out.

Jinesh P, General Manager at BEST WESTERN Wesley Chapel, responded to this review
Hello Holley, Thank you very much for taking the time to share your experience with us. I am glade that overall visit was a satisfactory one. For future please check with the front desk for any toiletry items we have them at the front desk for complimentary.

"Freeze in your room?"

1
25/01/2016

Traveled to Florida in January and stopped here for the night. The temperature was in the 40's and the heat did not work at all!! There was only a thin blanket on the bed. I know they pre-set the heating units....but really!! I had to sleep in a thick sweatshirt....and I still wasn't warm. Don't stop here.

"Excellent Stay"

5
25/01/2016

Very Pleasant Business Stay .... Staff was exceptionally helpful ... I was compelled to stay longer due to the snow storm back East where I had planned to return on Friday ... Everyone was very accommodating of the changes that I needed ...

"Terrific Value in a Hotel/Motel"

5
22/01/2016

Newer facility, well maintained, friendly and efficient staff. Room was nicely furnished with excellent beds. WiFi and hot breakfast. We will be returning to this hotel on future visits to the north Tampa area.

"Overall okay BUT..."

4
20/01/2016

We had ants in our room that covered the bedside table. I left a plate of food there but even after it was cleaned by us and by the cleaning staff, we came back to a room where the bedside able was completely covered in ants. When we told the employee at the front desk at check out, she never even looked up and instead played Texas Hold'em on her phone. At check in, however, the employee we had was awesome, he helped us get everything and gave us places to eat, extra towels and utensils even though he was the only one working.

"Nice Stay"

4
20/01/2016

This was my second time at the Best Western. My stay was pleasant and enjoyable. The beds were comfortable and the room was clean. Check-in was easy and the rates were good for this type of hotel. The staff was friendly and very helpful, I needed a late check out and they were able to accommodate my request. My son and his family live 10 minutes away so this location is ideal and I will be back in a few months.

"Best night stay of our trip"

5
20/01/2016

We traveled through Florida staying at several hotels. This was the best night of our trip. The staff was very friendly. The beds were SO comfortable and the room was nicely decorated and very clean. Location was also a plus: close to restaurants, shopping and I-75 (very easy to find).

"Great for the money"

5
19/01/2016

We had a king-sized room which was very comfortable. The furniture is outdated but in good condition and served the purpose. The pullout double sofa bed surprisingly comfortable. It's mattress looks new and is thick for a pull-out. The room has tons of outlets which are great for today's electronic world.

"Good and quiet, close to a lot of things"

5
19/01/2016

This hotel is very close to the Grove and lots of other things on the north end of Tampa. Its just off the freeway and might be a little hard to find until you get on the side street that goes up to shopping. Nice Property, great location and well kept. I had no problems for a 5 night stay. Reasonable rates and good staff.

"Very, very nice"

5
18/01/2016

We stayed at this hotel and were very impressed. The paint, carpets, bathroom, and bed all felt new, updated and clean. It was near I-75. The desk clerk was a very nice young man who was helpful and the breakfast was very good. The pride in this motel was apparent. We plan on staying here again in the future.

"Great execpt for breakfast"

4
18/01/2016

Only breakfast brings it down. Sorry about this because otherwise this is an excellent place to stay and I will stay here the next time in the area. Also walking distance to food , gas, entertainment and other things one might need.

"a night stay"

5
15/01/2016

This hotel was clean, the beds were very comfortable, the towels were fluffy, breakfast was very good. They had coffee/cookies/popcorn in the lobby. the coffee was fresh.the young man at check in was friendly and helpful.

"Excellent Service, Accommodations, and location."

5
14/01/2016

Excellent Staff especially the front Desk Attendant Brandon who was very accommodating. He took the time to listen to my requests while assist me with my questions and provided accurate descriptions and mileage to other places of interest. Newly renovated and offers excellent amenities and a friendly, caring atmosphere that makes you feel right at home. Quiet and clean rooms. I stayed previously with a co-worker and I have already made reservations today for next week's trip.

"Outstanding Staff, well managed and very clean."

4
13/01/2016

We ended up having a medical emergency during our stay and the staff were fantastic in their response. While we were far from home we felt we had family taking care of us. The hotel is well maintained and rooms are very clean. We have already booked our next stay at this hotel as we frequently come to the area now.

"Nice Renovation, Kind Staff"

4
13/01/2016

I had stayed at this Best Western before and they have renovated nicely. The lobby has more amenities, seating, a popcorn cart (I enjoyed taking some back to my room for a snack). The hotel was clean and quiet. I enjoyed having a fridge in my room to store leftovers. I especially appreciated that when I forgot my coat when I checked out the staff called my cell. I fortunately was still in town and could stop by later to pick it up on my way to the airport.

"Updated"

3
12/01/2016

The hotel was updated and the room was larger and clean. The area around the hotel was nice and seemed to be safe. People staying there were quiet and friendly. They had coffee and tea in the lobby. Check in easy and the staff was friendly.

"Great accommodations"

5
08/01/2016

We stayed one night and were pleasantly surprised at the renovations done since we stayed last year. The room and bath were nice sized and very clean. The bed was very comfortable The staff at the front desk made sure we had the accommodations we needed. Would highly recommend this motel.

"short and sweet stay"

4
03/12/2015

we needed one night near Land O'Lakes, Fl and we found this Best Western for us to stay at. We had a nice room, nice snacks in the lobby and it was clean and neat. Breakfast was included which was nice bonus. Food selection was good.

"Thanksgiving visit"

4
01/12/2015

Hotel employees were extremely helpful during our visit. The hospitality was great during our brief stay. Rooms were very clean and bed so comfortable, I nearly missed breakfast. Will definitely stay again whenever I am in the area. Great value for the money!!

"Pleasant stay"

5
17/11/2015

The hotel was very clean, as were the rooms. The hotel staff was very friendly and helpful. Pool cold but the temp dropped so couldn't be helped and we swam anyway. We don't like the mostly carb breakfast but it was okay for the kids. Would definitely stay at this hotel again.

"Best Western"

1
15/11/2015

Blood stains on carpet, unfriendly staff during check-in, Room smelled moldy, Lots of moisture in the air making everything damp feeling, and left over food/drinks in the refrigerator that wasn't cleaned out.

"Smoking rooms in a non smoking hotel"

3
13/11/2015

We stayed in this hotel several times because my husband is working nearby. We stayed in the third floor in a non smoking room and inmediatelly I sense the cigars smell . I went to the reception and ask for a different room in the same floor and the smell was the same. Finally we moved to the second floor and we felt the smell of old carpert, but no cigars smell. I wet down and asked the mmanger that how come in a non smoking hotel there are smoking rooms and he explained to me that they have a form that the guest need to sign that if the person smoke in the room the hotel will charge $250 to the guest credit card. But when the guest pay cash is not a way to prevent this and people smoke in the third floor because is far from the lobby. It doesn't make sense. The rooms are average there is an small refrigerator beside the bathroom and a coffe maker. The hotel has free hot breakfast , average, small swiming pool and a small work out facility. The reception area is small too and there is not a good place where you can sit and work in your computer Computers are on the reception area where is a pop corn machine, a table with coffe, hot tea, and cookies. There is a big table with high chair behind the coffe table. There is one sofa where is more quieter . The staff in the hotel are nice and friendly.

"Great value"

5
13/11/2015

For the money you cannot beat this hotel, clean, fresh and friendly staff really gives this gem two thumbs up, hotel is set away from the highway and a bit secluded with a Cracker Barrel that you can see from the hotel.

"excellent"

5
09/11/2015

EXCELLENT SERVICE! Staff was extremely friendly. I got there really early and they worked on getting a room cleaned for us so that we didn't have to wait hours until the check in time. I would recommend this hotel to anybody.

"Great Place & Staff"

5
02/11/2015

First off want to say the Staff was great ! They are very helpful and very friendly. Great place to stay, bed was very comfortable, room clean, breakfast was good, hot waffles, scrambled eggs, sausages, yogurt,fruit, cereal, and more.

"Great value in a pinch"

3
02/11/2015

Not the best hotel I've ever stayed in, but definitely outstanding for the value. Bed was super comfy!! Walls are very thin--had trouble falling asleep on the 2nd night of my stay due to a conversation in the next room, almost called front desk but was able to drown out the noise with the AC. Location was excellent, right off I-75. Would stay again.

"Wesely Chapel Best Western"

5
02/11/2015

Excellent service from pleasant and professional staff. Good value for the cost, a positive alternative to higher priced accommodation in the Tampa area. A little hard to find, as entry of Oakley for street in the GPS takes you to a competitor motel. BW is slightly behind and across the street. Omlet in the morning breakfast lacked any cheese, but otherwise the meal was fine. Better than most big name hotels for cleanliness.

"Comfortable with Friendly & Responsive Service; Breakfast too!"

4
31/10/2015

We stayed here for one night before we were scheduled to switch to another hotel but we enjoyed it so much we stayed for a total of 4 nights! Tyler & Devine were very friendly and responsive to our requests. They are very concerned about customer service and helped us with many questions and billing situations. We had a great rate thru Hotels.com. The breakfast was adequate with scrambled eggs, sausage patties, waffle maker, yogurt, some pastries and bagels. Bananas or apples were also supplied. At night, it was fun to arrive back to popcorn awaiting and cookies! Thanks to the management and a special thank you to Devine (a lovely lady) and Tyler as well!

"Helpful staff"

5
30/10/2015

Due to original issues with another hotel in the Tampa area, I was able to get a room at Wesley Chapel without any problems, thanks to Tyler at the front desk! It was a little trek to Tampa, but not too bad.

"One Night Stay"

4
27/10/2015

Price was good, hotel recently updated. Free breakfast and wifi always a plus. Room was clean. Walls are a little thin. Only problem with our stay was a domestic disturbance in the room next door. I had to call the front desk at 2 am about it, but they were polite when I called.

"Not like many Best Westerns!"

2
25/10/2015

We asked for a "quiet room"----got one across from the ice machine/vending machine and next to the stairwell! Then, upon getting ready to take a shower, found that the previous guest's soap was still on the soap rest! I removed it and it had hair on it! We wondered whether the shower had even been cleaned! Very disgusting! Upon checking out, told the person at the desk and her reply was, "okay I'll tell the manager". That was it! The breakfast was gross. The eggs didn't taste like real eggs, the milk tasted spoiled, etc, etc. Didn't see a breakfast host around at all. We often stay at Best Westerns, but this place is not at all like them!

"Lutz"

4
21/10/2015

Clean, comfortably, close to the many Outlets, it is also very close to many nation's brand restaurants and just off I75. The room that I stayed was very comfortable and spacious, good lighting and the furniture was very good

"Average Hotel"

3
20/10/2015

Hotel was difficult to find because there are no signs off the interstate directing me to the hotel. Had to circle around a couple of times until I finally found it. The room was nice. Bed very comfortable. Pillows excellent. Bath Tub Slippery; that needs to be corrected. Finally placed a towel in the tub prior to my shower Otherwise, hotel was good for the money spent.

"Great service"

5
14/10/2015

Very nice hotel, but the best part was the excellent service from Brandon. He checked is in and was very helpful with our questions. We would return here again. They was hot coffee, tea, cookies and popcorn for us to enjoy and a nice clean and comfortable room.

"Excellent customer service!"

4
14/10/2015

We had a slight problem with our reservation which was corrected immediately by Brandon. He was quick, efficient, and extremely courteous. His efforts really made our stay memorable. We hope Best Western management appreciates who they have working for them. In addition, he made sure we received the approiate room discounts we originally paid for through another hotel service. The popcorn and cookies offered in the lobby were also a plus!

"one of Many hotel stays"

3
13/10/2015

I work over the road, I live out of hotels. this hotel was nice, clean but odd it its parking lot layout and the road its on. front desk person was very friendly. I did not have the breakfast. Clean bathroom, gotta love that! :-)

"Great stay for the money"

5
13/10/2015

This is not a 5 star hotel but it was a 5 start stay. Clean, well kept and no issues. Great breakfast and service. Highly recommend Close to high end shopping and restaurants. Right off of interstate and easy access. Good value

"First Room was atrocious"

2
11/10/2015

We arrived after midnight (as we told them we would be very late after driving 8 hrs) and were assigned a room that had not been cleaned after an "extended stay" guest had left. The sheets were piled atop the beds, there was litter scattered on the floor and the room stunk (smelled very bad). We got many "sorries" from the desk attendant and he assigned us a different room. We still had to go back to the desk to get a plastic bag for the ice bucket. I can no loger see what I'm writing as the photo icon by Trip Advisor obscures all my writing. The second room was pretty good so the overall is average, at best.

"Week stop-over"

4
06/10/2015

Stayed 7 nights Sept 16th – 22nd 2015. Reviewed by a mid-late 50's couple against expectations of a 3* rated hotel. We booked this hotel as it was well reviewed and situated close to our friends in Seven Oaks, who we planned to surprise with a short visit to the area. We were already familiar with the region. The hotel was easy to find and has a good sized (free), well-lit car park. It is well placed for local restaurants, shopping and access to main roads. On arrival, check in was simple and clerk was very welcoming. All staff met during our stay were courteous and helpful, answering questions. Room was a good size, clean, huge double bed. View out the back wasn't great, but I was not expecting a herd of wildebeest and open plains in Florida (except at Busch gardens!). The room safe didn't work despite my best efforts: seemed that the buttons were sticking. However, we reported the fault before we left for a trip out, and it was fixed on our return. Nice to have refreshments available in the room and at reception. We slept well, but I did find the air conditioner to be on the noisy side, and there was a steady hum from the system generally. Condensation constantly dripped from rooms above onto the window ledge which was an annoying design fault. Room cleaning was excellent daily. Wifi good in room and included. Breakfast was adequate and simple, with a choice of scrambled egg, toast, 3 cereals, cakes, yoghurts, fruit etc. All self-service and plastic or paper plates. Basic gym and small pool, which was clean and well placed to catch a few rays. All in all, the hotel met our expectations and suited our needs very well as a local base, and was good value for money. Will be happy to stay there again on a future visit to see friends.

"Wonderful overnight stay!"

5
02/10/2015

We stayed at this hotel for one night on our way down south to drop off our car to have some work done in the Bradenton area. We were pulling a 26 foot car hauler behind our truck, and this can often cause problems when looking for a hotel in regards to parking, however, after calling ahead, I found that this hotel had a large parking lot, and welcomed large vehicles. The rate was very reasonable, the front desk clerk was super friendly, and when I asked for a quiet room, he found one far away from the elevators, highway and on the top floor. He did good....we didn't hear a peep! The room was super quiet, the bed was very comfortable, and the room was clean. The breakfast was a hot breakfast, and was well stocked and yummy. Overall, a very good stay!

"eh"

3
20/09/2015

Noisy air conditioner, switched rooms and wasn't much better. I was surprised because surly TWO rooms couldn't have the same problem. granted, the second room wasn't as bad, but for a $100 a night room, I expected much better. biscuits for breakfast stale as if two days old. very little water pressure. Smallest rooms I've ever had to stay in in a hotel. I mean really? I've had closets that were bigger than this. I know it's just a hotel, but I expected more the price I was paying.

Jinesh P, Manager at BEST WESTERN Wesley Chapel, responded to this review
Dear Scott, Thank you for taking the time to share your views regarding your stay at our newly renovated property. I'm so sorry to hear that you had a noise issue with the AC units. I will have my maintenance staff check on this and make the needed repair immediately. Also, I have passed you comments about the breakfast to the responsible department so they may address the situation with the team and ensure we deliver outstanding service and presentation. Most our rooms are 350 Square feet in size I am sorry that the room was not large enough. Although, we also have suites that are bigger than our regular rooms which includes two separate rooms with king bed in each and a living room. I want to thank you again for taking the time to contact us because your input is valuable to us. We hope we will have another opportunity to serve you again in the future. Jinesh Patel General Manager

"Very Satisifed"

5
17/09/2015

Very courteous staff, clean rooms and well-maintained facilities (in and out). Excellent breakfast bar! There was plenty of parking space and the parking lot was well lighted. Made the reservation over the phone and the attendant was very friendly and helpful. Very close to the main highway which makes it very convenient. Several restaurants in the area make it a convenient location to stay at.

"Happy Happy!!"

4
14/09/2015

Stayed in the only suite in the hotel, was very roomy and up to date, very clean. More suites needs to be added because my family memembers wanted to change rooms. The night clerk was very helpful did not get his name but he has 40 yrs of experience.