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Best Western Plus Hotel Executive Residency Waterloo & Cedar Falls, Waterloo

205 W 4th Street, 50701-5403, Waterloo, United States - See on a map
Best Western Plus Executive Residency Waterloo & Cedar Falls - Exterior The Best Western Plus Executive Residency Waterloo & Cedar Falls is ideally located in the center of Waterloo. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Located in the heart of downtown Waterloo, Iowa this gorgeous property will become a symbol of the revitalization coming to the area. When you hear Best Western Plus Executive Residency Waterloo & Cedar Falls, think of modern amenities and thoughtful design. From a relaxing weekend stay in one of our beautiful Best Western Plus rooms to an extended stay for our business travelers in one of our gorgeous Executive Residency suites, be prepared to feel at home. In addition to exceptional amenities and customer service, we provide a central location to many local attractions, restaurants, and sporting arenas. Let us not forget to mention the best part of the property. our direct skywalk connection to the Five Sullivan Brother Convention Center.

Best Western Plus

Hotel Executive Residency Waterloo & Cedar Falls

LABEL_ITINERAIRE

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LABEL_ARRIVEE:

Hotel advantages

  • Restaurant
    Restaurant
  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Indoor pool
    Indoor pool
  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • 24-hour front desk
    24-hour front desk
  • Onsite laundry
    Onsite laundry
  • Game room
    Game room
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Guest reviews

In partnership with tripadvisor fr
based on 12 guest reviews
NOTE ISSUED
Excellent
11
Very Good
0
Average
0
Poor
0
Terrible
1
REFER TO NOTICE
Business Business
6
Couples Couples
0
Family Family
1
Friends getaway Friends getaway
0
Solo travel Solo travel
0
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Waterloo"

5
blindesparadise3, Onawa, Iowa 02/05/2021

I ad a very good experience staying here. I had never been to Waterloo before and it was easy to find and the location was right downtown within walking distance to the convention center and your choice of restaurants. It was very upbeat with music piped into the lobby and outdoors at all times. As soon as you approached you were instantly in a better mood and the staff was also very upbeat and friendly at all times. The rooms were very clean and modern and the pool area was fabulous. Pleased that it had it's own laundry facility for the guests. Would definitely stay here again.

Brandon McConnell, Sales at Best Western Plus Executive Residency Waterloo & Cedar Falls, responded to this review
Thank you for taking the time to leave such a nice review of your stay while in Waterloo. On behalf of the entire staff at Best Western Plus Executive Residency, we greatly appreciate your business and kind words. We can't wait for your next visit!

"Poor Service"

1
828renaec, Minneapolis, Minnesota 12/04/2021

Arrived late do to weather conditions. Upon arrival could not gain entrance to hotel, doors were locked and no contact information left on door. Called for almost 30 minutes and no one answered. Back door opened for husband and we found no one in the lobby. Kept trying to call. Front desk area had all types of personal information left out, office open and all areas unsecured. Finally found an emergency contact number for GM. Called them and they were experiencing a medical emergency themselves. GM said would call someone. Front desk phone started ringing. No one came. Finally construction worker showed up and said GM called them. They went to find missing clerk whom we thought was having a safety or medical emergency at this point. Clerk finally shows up after over 1-1/2 hours. We had a reservation and did not to leave and be charged. Clerk allegedly was in the basement. Clerk was not very coherent when she showed up. Finally checked us in at 2:00 AM. Never heard from the GM or police. We slept and left early. Worst hotel stay experience ever.

Brandon McConnell, Sales at Best Western Plus Executive Residency Waterloo & Cedar Falls, responded to this review
Dear Ranae, thanks for sharing your feedback. We're sorry your experience didn't match your expectations. It was an uncommon instance and we ensure you a better stay in the future. Please feel free reach out to me, Brandon (Director of Sales) with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

"Excellent location"

5
patrickseilerllc, Blaine, Minnesota 29/03/2021

If u like the downtown experience than this place is 4 u. The hotel was very clean and very nice staff. There are tons of things to do all within walking distance from the hotel weather it's shopping or bar hopping

Brandon McConnell, Sales at Best Western Plus Executive Residency Waterloo & Cedar Falls, responded to this review
Thank you for taking the time to leave such a nice review of your stay while in Waterloo. On behalf of the entire staff at Best Western Plus Executive Residency, we greatly appreciate your business and kind words. We can't wait for your next visit! We know there is plenty more for you to explore in Waterloo!

"Very clean"

5
jeep132019, Le Claire, Iowa 29/03/2021

Every area of the hotel was very clean and hand sanitizer was easily available. Our room was extremely comfortable and I appreciated having a kitchenette area with a cooktop. This was a nice surprise, especially since I am a hot tea drinker and I prefer not to use microwaved water when brewing my tea. I was able to boil my water in the saucepan that was provided. I would definitely stay here again. The staff were friendly and polite.

Brandon McConnell, Sales at Best Western Plus Executive Residency Waterloo & Cedar Falls, responded to this review
Thank you for taking the time to leave such a nice review of your stay while in Waterloo. On behalf of the entire staff at Best Western Plus Executive Residency, we greatly appreciate your business and kind words. We can't wait for your next visit! We strive to ensure our hotel is clean and inviting for every guest that walks through the doors!

"Best hotel we have ever stayed at!!!!!"

5
User 05/02/2021

This hotel was hands down the best hotel we have ever stayed! Rooms are extremely clean and very spacious, staff was very friendly and helpful, great location, pool/fitness center is above and beyond what we expected! We will stay here every chance we get!

Kari Smith, General Manager at Best Western Plus Executive Residency Waterloo & Cedar Falls, responded to this review
Dear Best Western Guest, On behalf of our entire Best Western Staff we Thank you for your review and kind words regarding your stay!! Thank you for taking the time to leave your review about your recent stay with us. Your valuable feedback is very important to us. We're so pleased that you had an enjoyable stay and found your accommodations satisfying. We look forward to welcoming you back again as our guest. Thank you again! Sincerely, Cherrie Z Assistant Manager

"Exceptional Service and Beautiful Hotel"

5
User 30/01/2021

I stayed with my family at this property while in Waterloo. I must say I was VERY pleased with the new renovations! The rooms were exceptionally clean and I saw staff continuously cleaning the hotel all hours. It made us feel extremely comfortable seeing the precautions they are taking during this pandemic. The kids absolutely LOVED the game room. This was so neat to have as something to entertain the kids (and us adults)! I highly recommend this as a go to place to stay while in the area. We can't wait to visit again.

Kari Smith, General Manager at Best Western Plus Executive Residency Waterloo & Cedar Falls, responded to this review
Thank you for taking the time to leave such a nice review of your stay while in Waterloo. On behalf of the entire staff at Best Western Plus Executive Residency, we greatly appreciate your business and kind words. We can't wait for your next visit!

"Will be back!"

5
User 29/01/2021

This is my third time staying at this hotel. I did stay one time prior to the renovation when it was a different brand and needless to say, I am truly blown away at the property now. Absolutely beautiful. The staff is the friendliest group of people that I have ever had the pleasure of meeting. I was upgraded to a suite on my last stay and I can honestly say it was the most comfortable and clean room I have ever stayed in. The breakfast was of course a bit limited due to the COVID but there were still many options and was plenty satisfying. I won't stay anywhere else when I come to Waterloo and can't wait to visit again!

Kari Smith, General Manager at Best Western Plus Executive Residency Waterloo & Cedar Falls, responded to this review
Thank you so much for taking the time to leave us a review of your recent stay with us while in Waterloo. We are pleased that you are a return guest and that you feel so comfortable while staying with us. Our entire staff takes pride in the cleanliness of our property and and it great to hear our guests notice. We look forward to your next visit!

"Beautifully decorated property"

5
User 23/01/2021

I've stayed at this property several times and it had become my preferred hotel in Waterloo. The guest rooms are beautifully decorated- the amenities are nice. Great value and quality. Highly recommend

Kari Smith, General Manager at Best Western Plus Executive Residency Waterloo & Cedar Falls, responded to this review
Thank you for taking the time to leave us a review after your stay. We are thrilled that you enjoyed our newly renovated property and that we are your preferred host for lodging needs while in Waterloo! We hope to have you as our guest again in the near future. Have a wonderful day!

"Beautiful Hotel"

5
User 23/12/2020

Stayed here on business and was excited to see the fully renovated property. All the staff were extremely courteous and helpful and the property was immaculate! The lobby was decorated for Christmas and was a very inviting atmosphere on arrival. I can't wait to visit again and see the bar and restaurant when that is renovated as well. Great job!

Kayleen Leonard, Owner at Best Western Plus Executive Residency Waterloo & Cedar Falls, responded to this review
Thank you for taking the time to provide us with you feedback and review. We are so pleased to hear you enjoyed your stay with us! If your travels ever bring you back this way, we would love an opportunity to share our hospitality with you once again.

"Excellent!"

5
User 11/11/2020

I can't say enough about this property, the staff, from the Housekeepers to the general manager are superb! During my two-month stay, the staff has exceeded my expectations and really made me feel at home. The property recently completed extensive renovations from the top to the bottom. The group that has developed this property knows what the word hospitality means! Thanks!

Kayleen Leonard, Owner at Best Western Plus Executive Residency Waterloo & Cedar Falls, responded to this review
Hi Jim, Thank you so very much for taking the time to provide us with your feedback and such a wonderful review! We are so pleased to hear you enjoyed your stay with us. On behalf of our entire staff, I would like to thank you for choosing to stay with us but also for being such a wonderful guest. If your travels ever bring you back this way, we would love the opportunity to share our hospitality with you once again.

"Business Trip"

5
2010yotes, Rapid City, South Dakota 26/10/2020

The renovation that took place at this property is truly amazing. They did an amazing job and the property is welcoming and has a warm feeling. The staff is wearing masks and the rooms were very clean. I couldn't be happier with my staff and will be back again!

Kayleen Leonard, Owner at Best Western Plus Executive Residency Waterloo & Cedar Falls, responded to this review
Thank you for taking the time to provide us with such a wonderful review! We strive to provide the best customer experience possible so we are so pleased to hear you enjoyed your stay with us. If your travels ever bring you back this way, we would love an opportunity to share our hospitality with you once again.

"Business Trip"

5
User 04/09/2020

Staff was great! Property was clean! remodel of this property is truly amazing. highly recommend anyone coming to town to stay at the Best Western Plus Executive Residency. You will not be disappointed. I will be back!

Kayleen Leonard, Owner at Best Western Plus Executive Residency Waterloo & Cedar Falls, responded to this review
Hi Gavin, Thank you for taking the time to provide us with your feedback. We are thrilled to hear you enjoyed your stay at our newly renovated hotel. We will be sure to pass on your compliments to our staff as well! If your travels ever bring you back to the area, we would love to share our hospitality with you again. Thank you for choosing Best Western Plus Executive Residency Waterloo and travel safe!

"Dirty bathroom"

1
User 14/10/2019

We reserve two rooms an both of the bathrooms where not clean. One of the showers had a ball of hair in it. when we mention the condition of the bathroom to the desk.. we where told "I don't doubt it".

"Crappy Hotel, Service was horrible"

1
barry0065, Delta, Ohio 02/10/2019

Didn't get the room I had confirmation for, they wouldn't do anything to change it. They double booked rooms with several high school marching bands for the weekend of a wedding I was attending. Some wedding party didn't get their rooms because of this and they traveled here from Sweden. The manager didn't do anything to make things right.

"Nice place to stay in the heart of Waterloo"

4
User 29/09/2019

Enjoyed a return visit to this property. The best part are the staff. They are quick to help you and don't give up until the job is done right. We had to wait for our room as they were quite full. We understood that sometimes you have to wait and were thanked with a clean and nice room. Yes, some parts of the hotel show heavy use but I'm hoping their good care for the guests will include some needed updates to their facility. The breakfast is nice and free. Always enjoy a waffle maker, which wasn't there the day we stayed. Maybe something they can add? Their skywalks to the parking garage and their Event Center are a real plus if you are there for an event in the next door event center. The front desk and hospitality staff are to be commended for their hard work with a very full hotel. BRAVO! Just a note, if you use the stairway, exit out the 2nd floor and use the skywalk stairs to exit down to the lobby. We had more than a few friends go all the way to the bottom of the stairs to find a locked door on the ground floor and the outside door which had an Emergency buzzer on it if used. We needed a wheelchair for a family member with weakness and were thankful their front desk and house staff quickly had one for us! Good work team!

"WORST Customer Service Ever"

1
User 28/08/2019

I booked (prepaid) a room here through Wyndham for Irish Fest. Went to check in and was told that my room was cancelled by Wyndham, who still had me down as being reserved. I was forced to take the last room, a suite, even though I had prepaid for a double Queen room. The hotel wouldn't take the prepaid cost off of the much more expensive suite room, blaming Wyndham. The hotel has been no help in coming to a resolution - I've called multiple times and it's now been 4 weeks. Wyndham has also been no help. I have never seen customer service so bad - I just want my prepaid money back at this point. I will NEVER stay at this hotel again, no matter how convenient it is, and I would urge others to avoid it as well.

Reggie S, General Manager at Best Western Plus Executive Residency Waterloo & Cedar Falls, responded to this review
Dear Chad, Thank you for taking the time to tell us about your experience at Ramada by Wyndham Waterloo Hotel and Convention Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we couldn't fix your reservation problem. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely,

"Dan Gable Museum"

4
User 07/08/2019

This was my forth stay at your hotel. I want to thank the staff at hotel for doing a great job: Andrew, Kelise, Kimmie, Chandler, Robert, Samantha, and Alma. It was a great stay. Looking forward to coming back hopefully next year.

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.