Best Western Plus Waterloo & Cedar Falls

THIS BW is in downtown Waterloo, felt safe in this small city😃 Check-In and Out was easy. Room came off clean or was it🤔 When I got into bed, I was poked by the back of an earring that was under the sheets🤮 So do they change out all the bed sheets🤔 TV is around 36in. with okay channel selection. Parking can be rough, you can park on the streets if you can find a spot😳 it's free between 5pm - 9am, then you pay or get fined😡 Parking garage across the street at a cost. Breakfast is your normal BW selection. Bathroom is a tight fit, but works. Plenty of hot shower water and good pressure.

Exceptional stay! Every July I attend the National Wrestling Hall of Fame weekend in Waterloo, Iowa and stay at the Best Western. GM Kari and assistant GM Samantha always welcome me with open arms from their front desk staff of Jennifer, Wendy, Lacy, Julie, and Mariah. The rooms are extremely clean and comfortable and the morning breakfast that Comika and Christy put out is a great way to start my day. I always have a enjoyable and memorable weekend when staying there. I will most definitely be back next July! Thanks again!

We stayed here for a convention and appreciated being allowed to check in early. Unfortunately, our room's AC was not working, making for a very uncomfortable first night. The hotel did provide a fan and moved us to a new room the next day after maintenance confirmed the issue. The biggest problem was the elevators. They were extremely slow, and one was out of service during a busy convention weekend, forcing many guests to take the stairs just to stay on schedule. This would have been especially difficult for anyone with mobility issues. We were also disappointed by the service in the restaurant, bar, and breakfast area. Staff made us feel unwelcome, and after a poor interaction with the bartender, our party of six chose to skip dinner there and eat sandwiches in our room instead. The front desk and maintenance staff were helpful, but overall the hotel needs to improve its elevators, maintenance, and customer service before we would consider staying again.

I had a wonderful stay at this hotel. The staff were friendly and attentive, the room was clean and comfortable, and the location was perfect for everything I needed. I would definitely stay here again and highly recommend it to others

Loved this place! This was a great find. Will definitely stay or recommend. Awesome location and good breakfast with 24 hour coffee service. Rooms were great with full kitchen overlooking the river. Stayed for 10 days and loved it.

We paid extra for the suite and we had a spacious, clean room. The breakfast area was attended by two people and everything was stocked, clean, and in working order. The attached parking also worked well. There are reserved parking spots for hotel guests near the walkway. The elevators were both in working order and were fast. During my arrival room acceptance inspection I was pleased to see that the mattresses were both encapsulated. I always tear down beds to check seams and even carpet edges for extra bonus guests. Keys were contactless. My lock flashed both green and red when it opened, which made me suspicious that it might be warning about a low battery or something similar. The only issues were the normal expected hotel problems. The sink drain was a little slower than it should have been, but you expect that at all hotels. Nobody maintains the plumbing anymore. There was a 15 minute wait to check in but it was late at night and there was only one attendant. There was a truck permanently parked in one of the two check in stalls so only one was available.

WOW! This hotel is awesome! So clean and very quiet. Fantastic breakfast! Friendly staff. Super convenient to the Irish Fest. Comfortable bed and fluffy towels! 10/10

The air conditioner in the room was not cooling the room. About 8:40 pm went to tell person at front desk. Got told it was because the bed was to close to the unit. Next morning stopped front desk again about air conditioner not cooling the room. Maintenance man was there and said he would take a look. All he did was set high fan and tempature at 65 degrees still did not cool the room. There was a small wire for the thermostat that needed to be changed. Plus the restrooms in the pool where out of order. I will not be staying there again

We came to this place for a weekend getaway and I can't believe how impressed I am with this location! From the room to the pool, arcade & breakfast! Also they have a martini bar/lounge on site, which they have great food and drinks and it's very convenient. The staff was welcoming and helped us with any questions we've had about the area. All and all the stay was awesome. We will definitely be back again when we're in town!

I booked two nights in a queen suite with a separate bedroom with help from the front desk. They sent me a confirmation email. On that date, we were arriving late so I called to advise the front desk it would be 11:30pm. Upon arrival, my husband and I checked in with the front desk, the guy had a ipad, scrolled down to the bottom, and asked me to sign the rate. I said but there is no rate here - (it was at the top of the page he scrolled by so i would not see it). So he showed me a rate of $372.94. I said that is not correct. My app and email both have a confirmation rate of $186.47. He said that is not correct and not what we are charging for this weekend. I advised I have a confirmation number? But it did not matter. So here we are at midnight - no hotel rooms left in town due to tournaments. They knew exactly what they were doing. We had no choice but to stay - upon getting to the room - we were given a STUDIO - no separate bedroom. No desk, no chair. My husband and i had to work that next morning on our laptops from the bed. The bathroom was dirty complete with a spider i nearly stepped on. We were overcharged for a smaller room and management - Kari Smith refused to correspond with me. I travel a great deal for work without complaint - I have never experienced such lack of customer care. She never bothered to return a call or email to discuss how this could have happened or even discuss. The only redeeming quality of this hotel was the restaurant- the staff was super friendly, food was great!

The very front unloading area is kind of small. The lobby area was very clean and organized. When using the elevator you have to have a guest room key to be able to access any of the floors. We had the king size bedroom and the bed was very comfortable and the room was very clean. The hallways and elevator were clean also. When parking in the parking ramp make sure you have the motel validate it so you don't have to pay for parking.

I must say that the housekeeping staff go above and beyond to keep the rooms clean. I am big on clean, and unexpectedly, received a room cleaning service from a Ms Yuri. When I say she clean a rest the room within a hour. I went to the store and came back the floors were mopped, the restroom reset, the kitchen clean, the living room cleaned, and especially the beds were made. It actually impressed me to the point that I promised I would leave such a great review. I know Ms. Yuri was unaware of how much a clean room meant to me. But I must admit, cleanliness is of high importance and high quality customer service. I can compare to 5star hotels where they lack in cleaning the compensate for in other things, but cleanliness should be held at a higher standard like The Best Western Plus. The beds are Very Comfortable with nice firm pillows. Best sleep in a while. And the Bar Ari'z has made this stay here more relaxing and comfortable. So convenient to have a night cap or meal not far from the bed -in my opinion!

The Best Western Plus Residency located downtown Waterloo is perfect for a convention or meeting. We were there while traveling and enjoyed our stay. You may want to uber to a restaurant or bar in the area. The sleeping room and pillow variety are great!

A great room/suite that had all the comforts of home. We were traveling across Iowa and the country otherwise it would have been easy to stay longer. It appears that Best Western is the anchor business in a major redevelopment of downtown Waterloo...far more attractive than my childhood memories. Highly recommended!!

My family and I stayed here while we were in town for the football game at UNI. I had never been to Waterloo, most hotels in Cedar Falls were booked. I am not usually picky, but we did have our 2 children with us. We got the 2 queen bed suite. Spacious, clean, on the 8th floor, hotel itself was good. The problem was the surrounding neighborhood! I did not feel safe walking to our car alone. There were homeless people sleeping in the skywalk that goes from the parking garage to the hotel. The parking garage door to the staircase was shattered and there was glass everywhere. I heard yelling and sirens all night. The hotel was nice but I will not be staying here again, I did not feel that it was a safe place for my family. Basal Pizzeria down the street was delicious, it was the highlight of our stay in Waterloo, but that's about it.

Liked this Downtown Waterloo Hotel, Good rooms with furnished Kitchen, plenty of space with 2 rooms, loved the view from 10th floor, Good location too, Liked the 4th Street light bridge :) Few good places to eat at easy walking distance, nice riverfront areas too.

We came to this BWPlus when our vehicle broke down and we were so pleasantly surprised with the staff! They were SO helpful and accomodating, they truly cared about our situation. Very clean. Very pet friendly. The bar/resteraunt in the lobby was excellent, too (drinks and staff). We highly recommend!

Super cool hotel! Great views of downtown Waterloo. The front desk staff were really great, friendly and helpful. Didn't get a chance to check out the restaurant for dinner as we got in late, but the front desk told us we should really try it out next time we visit. We will be back since we regularly travel across Iowa and Waterloo will now be our stopping point and we'llcertainly will be staying at this hotel !!!!!

this hotel has nicely remodeled rooms, right downtown, i had a kitchenette suite which was very spacioius. rooms were very clean including bathrooms and kitchen area too. Good choice on pillows along with bedding and bed was extremely comfortable

Very disappointed in this property. We are retired, travel with a small dog between 40 and 60 nights a years. I chose this BW because of it!s proximity to the John Deere Museum. Unloading at the hotel is a bit of a challlenge due to limited limited ingress and egress. Parking is in a structure across the street with a connecting skybridge. Luggage carts are the small airport configuration so that is another challenge is you carry as much as we do for a 7 week road trip. There are two elevator ms to service 170 rooms. The standard king room is adequate but the bathroom is poorly designed and makes washing and bathing a challenge. The restaurant is limited to primarily appetizers. I would recommend the nachos with pulled pork.

Had a great time in the hotel. Very accommodating staff and helpful. There's a lounge and a pool on premises. Bed was comfortable and the room was very clean. Internet worked great and plenty of cable selections on TV. When my flight was delayed several hours, they were flexible. My stay was exceptional!

This hotel does not abide by the rule "fix an issue or you don't pay". After two nights of a 6 night booking, the hot water line broke. Not BW fault, true, and we waited for it to be repaired. At 8pm, the front desk informed us it would be morning, at best before it was repaired. We tried to stay, using the cold water to brush teeth and such, but found the cold line to be BLACK----went down to the desk clerk and told them we would be leaving. He offered nothing--said he'd advise the manager in the morning. Unfortunately, the manager has no idea of how to treat customers right. They only approved a refund of 3 nights--not 4 as they should have. A lengthy call proved to be useless. All she was concerned with was losing a small commission they pay to Expedia. Do not stay here if you want good customer service. As a business owner I know the value of taking care of customers regardless of the expense. This BW has no clue of how to take care of customers. We'll never stay here again and share this experience on all online platforms. Hilton or Holiday Inn are the chains to use if you want to be treated respectfully. She even implied I was lying about the water. See the photo below---we had a 4 and 6 yr old and should not be expected to use "flush" water to brush teeth with. NO water was even offered--unbelievable. Toilet water was even blacker.

Comfortable beds, good breakfast, and easy check in process. Breakfast staff was super nice, going above and beyond for guests. But there was a high pitch whistling sound each morning just before dawn. And the cleaning staff was pushy about getting into our room on the last day, even after we told them what time we were leaving.

Nicest hotel in downtown Waterloo, Beds are very comfortable as were the pillows. The rooms are clean and the shower was very good, The bathroom is a little tight, but it is functional and has good counter space and storage beneath. The staff members were friendly and helpful.

Came this year and stayed for the Waterpark. Bought passes for me and my grandkids i was visiting. At the desk there was a young man and an older lady. Sorry if i cant remember either of their names. I asked about local dining and he pulled out a map that showed recommended places to eat within a short walking distance from the hotel. He also provided a map locator of what activities there are to do. I was grateful the property had these prepared for visitors. I may check out the john dear museum. The young man took a leap to offer aid with my bags and take them up to the room. They had trolleys but it seemed they were being used at the time. The room was cold but he was able to help assist me with the heater. I came down later to ask for ice but the lady was listening to music. She took a while to notice me. The garage was very dirty and i would like to see better care of it in the future. I think its a public parking garage so it falls on the county to take care. I had requested a late check out and was greeted by the same young man who asked how my stay was. Overall my impression was very welcoming and i hope to visit again next year. Would the operators possibly offer van services for guests to and from the water park?

The guy at the front desk refuses to help or give you clean towels, then says bring dirty ones down when I did, he decided to hide in the back on his phone instead of helping people out. I never did get clean towels. He was very rude and didn't want to be bothered.

Hotel beautiful, staff excellent, nice eating places nearby. Great beds with nice bedding and extra towels. Even though downtown! No noise to interrupt sleep.

Great place great people, good breakfast and very clean. The restaurant bar is fantastic!! If you are in Waterloo this is the place to stay!!

Was in town for a work conference. The hotel hosted our group and i had a great time at the martini lounge. Nice, clean, and easy to navigate.

Ice machines were not working on 2 floors and had to go to another floor to get ice. We were charged extra for more than 2 keys. We had stayed there previous years and this was a first. Otherwise a good stay.

Convenient location to 4 day event at convention center. We used minimal housekeeping services due to sold out hotel. No maintenance staff on Saturday for broken box spring so got poor sleep and achey body for most of the stay. Then overcharged for two nights when we checked out instead of trying to make it right!

The hotel had friendly, helpful staff and a nice hot breakfast. The rooms we stayed in adjoined and were cleaned well. They were kinda small but manageable for a basic 2 bed room. The beds were comfortable and there were fridge/microwaves provided. Nice workout space with free weights and a couple cardio machines. The location was directly connected to downtown convention center and close to many great restaurants. Our fam enjoyed Doughy Joeys within walking distance. Parking garage is validated and accessed by a skywalk.

Having stayed at Waterloo Hampton and Fairfield recently and not happy at either I tried an unfamiliar brand at the Best Western. I normally stay at full service hotels like Westin or full Marriotts but there isn't anything like this in Waterloo or Cedar Falls. This was the best room I have seen, very clean and super comfy bed. The attached parking garage kept the snow off my car which was nice. Breakfast wasn't ideal but it was free so hard to be judgy about it. Staff was kind and friendly. Based on options in this town I will likely return.

Connected to Waterloo's convention center, this is a well-built property in a good location. Although there is currently not an in-house restaurant and lounge, there are several good dining options within easy walking distance (Brown Bottle is a block away, as well as several pizza locations near the convention center and other eating and drinking options within walking distance. Room decor is up-to-date, and rooms are comfortable, with one wall in each room featuring the relatively unusual brick construction of the property. Current owners have upgraded and renovated this property nicely. I hope that a new restaurant tenant will be found to occupy the space on the ground floor, as past visits have afforded an in-house option for dining, drinking, and live music!

Our stay at the BW was nice and rooms were clean. The breakfast attendant was not very pleasant, seemed like she did not want to be there and was not helpful at all. This was my first stay at a BW. I normally stay at a Hilton, but the bride picked the location for the group. Overall, the stay was good, and the front desk was great!

Great room layout with kitchenette. The bed was crisp, clean and cozy. Be sure to bring your own food in though as I did not spot a nearby grocery. The hotel was dog friendly which I appreciated. Decor quite pleasant. Very good hot breakfast. The game room looked cool. Right across from the convention center making it very handy. I was hesitant about the parking garage being across the street, but the skywalk made that a complete non-issue. I will stay again!

Great staff. Exxcellent room. The breakfast was better than most hotel breakfasts - lots of choices with a very nice area to eat. The shower pressure was excellent. Parking is in a garage across the street- pull a ticket and validate it at the front desk. You get in and out privileges.

This hotel was updated a few years ago and is very nice. There is no carpet in the rooms which is really nice. The staff was friendly. The fitness center is lacking, but the pool looked nice. There's a restaurant attached and it has live music many nights.

The hotel staff was knowledgeable and helpful, not real friendly. The room was clean, no visible stains and everything was in working order. The arcade is geared more towards kids, but there are a couple games to include the adults. The breakfast was great! Lots of choices and name brand items! The pool was fabulous, clean and so much fun! Wear shoes to the pool as the pebble around it can hurt your feet a bit, otherwise perfect!

Spacious room with a great view and location. Check in went very smoothly and parking was very convenient as well. Complimentary breakfast had a lot of great options to select from. Will stay again on future visits.

Clean , Friendly, great location in downtown Waterloo. Exceptional breakfast service ( though they start removing items 45 minutes before breakfast ends , so don't wait until last 45 minutes the breakfast area is open )

This is a beautiful hotel! Rooms are clean, modern and quiet. Location is great! Quick commute to work at the local hospital. Staff is wonderful! As a rewards member, I always receive a bonus snack every time I check in. I always enjoy my stay.

Most of the staff was rude and didn't want to do anything. Hotelroom kitchen was practically empty so useless. AC was noisy. Sofabed was terrible to sleep on. The staff was the worst of everything except for the cleaning ladies. We definitely don't recommend this hotel, especially the rooms with the kitchenette, don't waste your money on that one!

Hotel and room was very clean. The breakfast was amazing and had a lot of variety. Stayed to attend a function at the convention center. This hotel is attached by a Skywalk to parking and the convention center and was so convenient. Would definitely stay again

The room was very nice and comfortable. We had everything we needed. It was on the 9th floor and had a living area as well as the sleeping area. My only complaint was the size of the bathroom was very small especially considering how big the room was.

Hotel is nice enough, rooms and pool area are clean. Parking is across the street in a parking garage, which was not convenient with luggage. Housekeeping entered our room between 8:30-9 am without knocking when I had just gotten out of the shower. They also attempted to enter our second room without knocking. Imagine my surprise when the door opened and a housekeeper came in! I'd choose a different hotel in this area, due to parking and the unfortunate housekeeping issues.

I loved coming here. The rooms was amazing and the staff were great! I would highly recommend coming here. Great pool, Etc!! I know you will have fun just l Ike I had fun! The bed was so comfy, the shower was too die for and the bar was amazing with great people!

Staff at hotel was very friendly and accommodating. The heater in my room broke overnight as my wife and i were sleeping, the noise woke us up then the room got cold. i thought it was just bad luck but talking to another coworker who also stayed their heater for their room didn't work either.

Awesome environment made us feel at home and safe. The hotel was clean and sanitized. The pool was warm and clean. The pool area is relaxing and fun for family. The exercise room views the pool so kids can swim while parents exercise.

We were with a group and I called the morning of before 7 am as I was instructed to for early check in. Was told it would not cost extra. Upon arrival 4 hours later I was told we had to pay a $25 early check in fee. Then it was to be set up we were to get shuttled to the hockey game. WE HAD NO SHUTTLE THEN we had a shuttle and they charged $50 for that with out even telling us. Was told one thing then they did another! There is nothing you can do to get us to stay at this hotel ever again!! It was the worst experience I have ever had with any hotel ever!!

The room doors were paper thin and could hear every other room door slam shut throughout the evening. Conjoined room doors were paper thin and I could hear the neighbors all night. Breakfast staff were slow to refill food. Coffee and eggs were out for 20 minutes.

Very quiet and clean hotel. Never heard any other guests. The beds were very comfortable. There is some minor wear and tear, but very well cared for. Professional and polite employees. Many places to sightsee in a short walking distance. Nice parking ramp to park in and parking is validated.

This is a totally remodeled Best Western and it is great for the price. It's very comfortable, clean and modern. My son liked the pool and game room.The people who work here are also really nice!! It's also close to a couple of good newer downtown restaurants.

My hotel room was very nice and clean. They must have been recently updated. The check in process was quick and easy! The hotel is connected to the convention center and parking garage via skywalk. There are several nice restaurants within walking distance.

Our time together as a family was enhanced by this hotel and Sheila - the sales manager. The suites were perfect for small children, the location was near food, river, and activities. The staff was wonderful.

This is a nice hotel, comfy beds, staff was good. The area had several restaurants in walking distance. The area was alright from what I could tell. Breakfast was your typical hotel breakfast. They had me park my motorcycle on sidewalk in front of the windows of lobby. They also told me to lock it up and remove any in bags.

We originally booked a suite with 2 queen beds only to walk into the room 3 hours past our check in time to sheets on by the door a dirty floor beds not made and day old food in the fridge…we did get a new room that was made but the tv in the suite wouldn't work after jiggling they cord it finally kicked on I was told the manager would be in the next day so I could show her pictures the next day only to go down to the lobby the next day to figure out that she doesn't work weekends told one thing but not another…I wouldn't stay here again I'll book a holiday in express next time

Everything was sticky and gross. Our floor in our room had dustpan worth of debris and garbage on the floor. Beds appeared clean but umcortable. Restaurant was sticky; floors, tables, glasses, and silverware was dirty. Food was not good. Staff were friendly.

Reserved a 2 queen bed suite in Feb.2022 for a mid May event in area. Got to hotel ~6pm only to be told that WE GOT BUMPED into a standard 2 bed room. Desk rep. stated I could use the standard room or cancel and be free to find another hotel! Gave me card of manager Keri who would be in the next day if I needed any other answers. Brought food since I assumed (mistake) we had a stove & standard size frig in suite as our group would be out all day and back late as most restaurants in area stopped serving after 8pm during the week. Then they gave me a room where AC was out (80+ deg. in room) They only had my phone and email so I guess it was too much to ask for a 'heads up' before I got there. Adequate breakfast . Restaurant was Ok with it's main draw, in my opinion, is it is open later than all other restaurants in area.

Check in process was bad. Rooms were not ready at check in for tons of people in line. we had to check in very late due to this. Missed some of our event. Missed our Uber. Food at the restaurant was low quality. Came out burnt.

Room was not very clean at all. Also was never given my ticket to the parking garage back so was stuck there and ended up almost being late to our family's baptism. Also the elevators are all sketchy. Thought I was going to be stuck on them every time.

Did not get the room we booked!! I booked a 2 queen bed 2 room suite. We got a 1 king, 1 room handicapped suite. So we had people on the floor. They were not happy!! There were no chairs to sit down in the room, and very little lights in the room. I guess i will never book online again!!

Insider info: The types of rooms are divided by floors. The upper level rooms are suites with full size fridge, cooktop, microwave in the kitchenette, spacious living room, and private bedroom. After staying in several places as a travel nurse I wouldn't want to be anywhere else. Very accommodating staff and manager & the place is absolutely lovely

The hotel is very nice right in the middle of downtown. Parking was slightly confusing as there wasn't any indication on the website on where to park, you have to park in the parking garage across the street and there is a skywalk to walk across to the hotel. The staff was helpful and the lobby is very clean and welcoming. Lots of breakfast choices. The room was really nice and the bed was comfortable. My only concern was the cleanliness as there was a used wash cloth hanging on the shower head. Also the room keys stopped working to the room at 10 am but still worked for the elevator so when I went back to my room for my things at 1030 I had to go down to get a new key. Overall the stay was great and I would stay again.

My overall stay was much more then I can believe. Friendly staff Love how they put guest as number one priority!!!! I will definitely will be letting family and friends know. Best Western Waterloo is the place to stay...

This is a very beautiful and CLEAN hotel! The staff were very professional and helped us with everything we needed. Our children loved the arcade and the pool. We will definitely return. 10/10 recommend

At check in, I was informed to use the room keys as access in the elevator to the hotel floor, most small hotels do not have this feature but it provides peace of mind when staying downtown. Breakfast was complementary. They offered scrambled eggs, sausage links, and hot pancakes as well as coffee and your choice of Juice. I was concerned with the closeness of the breakfast area when busy, but it can't be helped. The pool area was the same layout as the former Ramada minus the Jacuzzi but this was an acceptable loss. The Gym was a quaint space inside the pool room but with the many open areas in the pool area you don't need to be in there to workout if you prefer yoga. Laundry was now in place where the old Gym used to be. Also open spaced and well lit. It was confusing at first to find the Pool and Laundry Room. I imagine again it serves as an additional security measure that you need a room key to access these areas and from a different elevator. If i had kids, i would prefer this rather than anyone being able to come and go at will. I had a Standard Double Queen Room, but it was still appealing and warm even when the wind was howling outside. With a mini-fridge, microwave, keurig, and ironing board. I found all the amenities provides more than adequate. Tired of hotels that use old fashioned coffee pots. The beds were well made and 4 pillows provided per bed so i didn't need to come down requesting extra. Pillow fort time!!! Overall the hotel in itself was comfortable and very well kept, The lobby and day rooms were lit up and hallways were bright and nicely decorated. No longer did the halls have the feel of something out of the Shining by Stephen King. Despite the location downtown, the hotel kept in appearance as a warm, welcoming facility. The hotel does have a "One-Strike" noise policy I fully support. Keeps the riffraff from interrupting guests who are trying to sleep. Even the lady and gentlemen working the desk were polite during check in. With a hotel this size, it is nice to see they are well staffed to handle guests arriving. I believe there were 160 rooms total in this place. They did require a $100 deposit at check in but considering this place being recently renovated, its an additional measure to cover any damages guests would cause i'm sure. The Hotel is 100% Non-Smoking(another positive aspect). I would recommend this hotel even during the week as it was slow and still quiet. Once the convention center opens, I expect this place will pick up more.

We had a team of 10 of us celebrate a holiday party here. We came in on a Friday and had our party at the restaurant ...stayed over Friday night and no complaints. Not sure about the bad reviews here. Cool river views huge room with a kitchen! Comfy beds. Clean! Staff was professional

LOVED my stay. Friendly and helpful staff, beautiful hotel and clean rooms ( also the most comfortable bed ever). I will definitely be recommending this place to all my friends and family as we travel to Waterloo often.

My wife came to Waterloo to visit her sister in an end of life situation. She requested a non check out and Lindsay said no, and was extremely rude about. I ran hotels for over 2 decades so I called. I asked Lindsay if they were at full capacity, she had no idea what this meant so I asked if they were full last night or tonight. The answer was no. I again requested the noon check out and was told no because housekeeping had to flip the rooms. Not accurate. I checked their site and there are “a lot” of rooms available. Those rooms that are currently unoccupied should be clean and the one king room my wife and daughter are in should not be an issue. Also it takes 23 minutes to clean a check out. Furthermore, I've stayed at this hotel before. The front desk attendant and the maintenance man “disappeared” for 5 hours over night. I'm not exaggerating. When they reappeared, let's just say they weren't cleaning rooms or stocking towels. I almost got high just looking at them. White, not green. This hotel cares little about service and more about…. Well, nothing. I do hope Lindsay has her staff touch my wife's door anytime before 11am.

Morning staff rude and unconcerned of room issues and the fact the bedding left us with a rash from head to toe. Staff became combative and stated it was not the bedding which caused our head to toe visible rash. Bedding smelled stout in perfume. We have never had allergic reactions to anything before.

Front desk was unorganized and rude. Everything else was average. We were told our room would be comped due as we were the married couple, but I was charged 3 days later. Very little parking and lots of construction going on.

This hotel provided me a confirmed reservation with a rate. Upon check-in and check-out both representatives of the hotel refused to honor that rate, despite presenting their own written confirmation. It feels like a bait and switch

I think you guys needed to check the bathroom shower to make sure people don't slip or fall and hurt themselves and you tell people they got to request to get more towels and empty the garbage and that kids were running the halls and the resultant was not good food and the helped terrible because the cook came out and told the waiters to get the food it getting cold and we were the only one. In the restaurant and the waiters need not make comments about that wasn't their table in front of customers.

Beautiful Hotel, Great Updates and Decor. PROBLEM IS Management will cancel your reservation and charge you if you haven't checked in before midnight so they can run and close their books knowing people are traveling and aren't local. They also stated they don't book reservations after midnight if you came in anyway, this isn't a GREAT practice at all. I've checking into Hotels after midnight with no problem, this was the first encounter of such in all my years of living and booking rooms.

The hotel is renovated but still has an out of date feel to it. Good safety as you must use a key to get into the hallway. Our first room had 2 queens, one of which had FILTHY sheets. I almost threw up as there were crumbs and hairs throughout the sheets. The front desk quickly gave us another room down the hall which was cleaner, but I was so grossed out at that point I couldn't sleep at all. There was also a ball of dark hair in our shower drain (we area all blonde), and I had to use tissues to pull it out. The bar was ok, attracted some interesting folks. Breakfast selection was pretty good. While the staff were kind, I'd definitely skip this one based on lack of cleanliness.

Loved the property. Staff and amenities are exceptional. Specious and clean rooms. Vast breakfast options from onsite prepared foods to grab and go options. Great job on having healthy breakfast options Greek yogurt, hard boiled eggs).

Clean rooms. Recently remodeled. Social distancing rules seemed to distance staff and reduced service levels. The hotel met my expectations. We felt safe. The hotel is centrally located, walking distance to many diners, bars, and points of interest.

This hotel has a bug problem with certain staff that totally ignored this. Smoking in the hotel is totally ignored. My wife was sick last night of stay. Noise next door because of adjoining rooms. Would not recommend this hotel to anyone

We had a group of 12 senior ladies that all came together for a couple days of fun and conversing. We picked the Best Western downtown so we could walk to other places. Very nice and clean facility! The staff were very pleasant to work with.

This hotel had undergone extensive remodeling and the room was great. Staff was pleasant but it was obvious they were short staffed. One of the two elevators was out of order all weekend on one of their busiest weekends of the year. No control of carts or offer to use service elevator made check out lengthy. Booked queen rooms and had doubles and staff contended there were no queens in the building.

Front desk staff was embarrassingly rude. I encountered one yelling at a guest across the lobby. During my check in it was smooth process but they attempted to put me in a room HALF the size of the room I had booked but were still going to charge me the same amount. When I complained they said they didn't have a room with kitchenette available and when I explained that I would not be paying the same amount for a room without the amenities I paid for (kitchenette and seperate seating area)...a room with a kitchenette magically appeared. Check your bill at the end of the stay because I noticed my bill was way higher than I agreed to when I checked my emails. Also, if you want to take advantage of their 20% off with your Lost Island ticket show them at check in. I showed them the morning of my second night and was told they could only discount one night since I "didn't tell them at check in" poor customer service. I will choose a different hotel next time we go to Lost Island for the weekend

Samantha and Kerri the front desk people and General manger . They r the best we go back there because of these two ladies . They make sure your visit is great . Always smile and very accommodating . Will go out of there way for you .they need to be told how great they are. Robert losee-Maghrabi

We could not be more satisfied with our stay. Check in/out, rooms, restaurant/bar everything was perfect!!! This hotel goes beyond expectations especially for cleanliness and friendly staff!!! We highly recommend this hotel!

Outstanding hotel. Property is modern, clean and well maintained. Hot breakfast with good variety. Rooms are clean and comfortable. Staff are friendly, helpful and knowledgeable. Secure parking garage with easy walkway to hotel.

Excellent quality and service. Great people to help anyway they can. The whole staff wanted to make sure everything was going good for you. Good quality people. They all seemed to be working hard and liked their job.

Staff was very helpful.we stayed in a suite reasonably priced and nice and roomy.Very nice hotel we will stay there again.They were short on some items as in blankets and towels but understanding that they had a full hotel.Overall happy with my stay

We loved the modern upgrades in the decor. The room was very clean. The lobby was very nice. We did not use the pool but it looked like it was very nice. We would have liked a hot tub in the pool area though. The breakfast was pretty good for a continental breakfast.

The hotel is relatively new having opened a few months ago. It is clean and tastefully decorated. We had a king bedroom suite. It was spacious, had a kitchen area, a sitting area, sofa bed and was perfect for the party of 3. Due to COVID restrictions the breakfast was to go and there were ample choices. The only downside- at night it is a bit noisy with train whistles all through the late evening and night. The location is in the midst of restaurants and renovations around the historic area. There are lots of places to visit: Grout Museum of History and Science , John Deere Tractor Museum, Cotton Theater, National Cattle Congress NCC Stadium, Sullivan Brothers Iowa Veterans Museum, Imaginarium, Riverfront Stadium. Due to COVID some are probably closed. The Cedar River is close by and you can go for a walk weather permitting.

This is probably the nicest hotel in the Waterloo area! It's a fully renovated old hotel that's been reopened for less than a year. Unique and welcoming design to the main lobby, front desk staff wqs very friendly and helpful. The whole place was just bright, clean and very nice. Unique rooms were clean and good sized. Comfortable beds and pillows. It still had that "newly constructed " smell to it so we knew it was nice and clean. My only dislike? The style of window shade in the room let in a lot of light as soon as the sun wqs up, but that is a very minor thing. The pool area was great. Had games like giant connect 4 and bags at the poolside and a good game room. Our kids loved it! We Will return sometime, maybe even just for fun because it is such a nice hotel!

I ad a very good experience staying here. I had never been to Waterloo before and it was easy to find and the location was right downtown within walking distance to the convention center and your choice of restaurants. It was very upbeat with music piped into the lobby and outdoors at all times. As soon as you approached you were instantly in a better mood and the staff was also very upbeat and friendly at all times. The rooms were very clean and modern and the pool area was fabulous. Pleased that it had it's own laundry facility for the guests. Would definitely stay here again.

Arrived late do to weather conditions. Upon arrival could not gain entrance to hotel, doors were locked and no contact information left on door. Called for almost 30 minutes and no one answered. Back door opened for husband and we found no one in the lobby. Kept trying to call. Front desk area had all types of personal information left out, office open and all areas unsecured. Finally found an emergency contact number for GM. Called them and they were experiencing a medical emergency themselves. GM said would call someone. Front desk phone started ringing. No one came. Finally construction worker showed up and said GM called them. They went to find missing clerk whom we thought was having a safety or medical emergency at this point. Clerk finally shows up after over 1-1/2 hours. We had a reservation and did not to leave and be charged. Clerk allegedly was in the basement. Clerk was not very coherent when she showed up. Finally checked us in at 2:00 AM. Never heard from the GM or police. We slept and left early. Worst hotel stay experience ever.

If u like the downtown experience than this place is 4 u. The hotel was very clean and very nice staff. There are tons of things to do all within walking distance from the hotel weather it's shopping or bar hopping

Every area of the hotel was very clean and hand sanitizer was easily available. Our room was extremely comfortable and I appreciated having a kitchenette area with a cooktop. This was a nice surprise, especially since I am a hot tea drinker and I prefer not to use microwaved water when brewing my tea. I was able to boil my water in the saucepan that was provided. I would definitely stay here again. The staff were friendly and polite.

This hotel was hands down the best hotel we have ever stayed! Rooms are extremely clean and very spacious, staff was very friendly and helpful, great location, pool/fitness center is above and beyond what we expected! We will stay here every chance we get!

I stayed with my family at this property while in Waterloo. I must say I was VERY pleased with the new renovations! The rooms were exceptionally clean and I saw staff continuously cleaning the hotel all hours. It made us feel extremely comfortable seeing the precautions they are taking during this pandemic. The kids absolutely LOVED the game room. This was so neat to have as something to entertain the kids (and us adults)! I highly recommend this as a go to place to stay while in the area. We can't wait to visit again.

This is my third time staying at this hotel. I did stay one time prior to the renovation when it was a different brand and needless to say, I am truly blown away at the property now. Absolutely beautiful. The staff is the friendliest group of people that I have ever had the pleasure of meeting. I was upgraded to a suite on my last stay and I can honestly say it was the most comfortable and clean room I have ever stayed in. The breakfast was of course a bit limited due to the COVID but there were still many options and was plenty satisfying. I won't stay anywhere else when I come to Waterloo and can't wait to visit again!

I've stayed at this property several times and it had become my preferred hotel in Waterloo. The guest rooms are beautifully decorated- the amenities are nice. Great value and quality. Highly recommend

Stayed here on business and was excited to see the fully renovated property. All the staff were extremely courteous and helpful and the property was immaculate! The lobby was decorated for Christmas and was a very inviting atmosphere on arrival. I can't wait to visit again and see the bar and restaurant when that is renovated as well. Great job!

I can't say enough about this property, the staff, from the Housekeepers to the general manager are superb! During my two-month stay, the staff has exceeded my expectations and really made me feel at home. The property recently completed extensive renovations from the top to the bottom. The group that has developed this property knows what the word hospitality means! Thanks!

The renovation that took place at this property is truly amazing. They did an amazing job and the property is welcoming and has a warm feeling. The staff is wearing masks and the rooms were very clean. I couldn't be happier with my staff and will be back again!

Staff was great! Property was clean! remodel of this property is truly amazing. highly recommend anyone coming to town to stay at the Best Western Plus Executive Residency. You will not be disappointed. I will be back!

We reserve two rooms an both of the bathrooms where not clean. One of the showers had a ball of hair in it. when we mention the condition of the bathroom to the desk.. we where told "I don't doubt it".

Didn't get the room I had confirmation for, they wouldn't do anything to change it. They double booked rooms with several high school marching bands for the weekend of a wedding I was attending. Some wedding party didn't get their rooms because of this and they traveled here from Sweden. The manager didn't do anything to make things right.

Enjoyed a return visit to this property. The best part are the staff. They are quick to help you and don't give up until the job is done right. We had to wait for our room as they were quite full. We understood that sometimes you have to wait and were thanked with a clean and nice room. Yes, some parts of the hotel show heavy use but I'm hoping their good care for the guests will include some needed updates to their facility. The breakfast is nice and free. Always enjoy a waffle maker, which wasn't there the day we stayed. Maybe something they can add? Their skywalks to the parking garage and their Event Center are a real plus if you are there for an event in the next door event center. The front desk and hospitality staff are to be commended for their hard work with a very full hotel. BRAVO! Just a note, if you use the stairway, exit out the 2nd floor and use the skywalk stairs to exit down to the lobby. We had more than a few friends go all the way to the bottom of the stairs to find a locked door on the ground floor and the outside door which had an Emergency buzzer on it if used. We needed a wheelchair for a family member with weakness and were thankful their front desk and house staff quickly had one for us! Good work team!

I booked (prepaid) a room here through Wyndham for Irish Fest. Went to check in and was told that my room was cancelled by Wyndham, who still had me down as being reserved. I was forced to take the last room, a suite, even though I had prepaid for a double Queen room. The hotel wouldn't take the prepaid cost off of the much more expensive suite room, blaming Wyndham. The hotel has been no help in coming to a resolution - I've called multiple times and it's now been 4 weeks. Wyndham has also been no help. I have never seen customer service so bad - I just want my prepaid money back at this point. I will NEVER stay at this hotel again, no matter how convenient it is, and I would urge others to avoid it as well.

This was my forth stay at your hotel. I want to thank the staff at hotel for doing a great job: Andrew, Kelise, Kimmie, Chandler, Robert, Samantha, and Alma. It was a great stay. Looking forward to coming back hopefully next year.