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Best Western Hotel Marina Del Rey, Vina Del Mar

4.0/5  - basé sur 567 notations.
Ecuador #299, 2571530, Vina Del Mar, Chile - See map

Conveniently located in the midtown and business area of Viña Del Mar, within walking distance to the beaches of Caleta Abarca, famous Casino Municipal, promenades, Calle Valparaiso and Avenue Peru. We feature comfortable, spacious, quiet guest rooms with climate control, color cable television with CNN and movies, a hairdryer, as well as room service. In addition, the Best Western Marina Del Rey offers a restaurant with complimentary full breakfast, lounge, safe deposit boxes, electronic key cards and meeting facilities that can accommodate up to 500. Please note: Government tax of 19 percent is waived for Foreign Nationals, must present a valid foreign passport.

Best Western

Hotel Marina Del Rey

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Hotel advantages

  • Restaurant
    Restaurant
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
based on 569 guest reviews
NOTE ISSUED
Excellent
138
Very Good
238
Average
137
Poor
37
Terrible
19
REFER TO NOTICE
Business Business
102
Couples Couples
193
Family Family
154
Friends getaway Friends getaway
54
Solo travel Solo travel
25
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Weekend getaway to viña"

4
04/06/2018

Very good place for a short escape to Viña. Hotel personel is very friendly in spite of being a mid size hotel. Rooms are spacious and beds and pillows very comfortable. Breakfast is very complete and tasty. The point to improve were the checkout process... every body were checking out on Sunday at 12:00... and the lines were scary. A better payment system would help... all the credit card charges were manual.

"Just a hotel"

3
19/04/2018

Marina Del Rey is in the city center of Viña Del Mar. The rooms are average, and although it was warm, they shut of the air conditioning system. Staff is friendly and willing to help. The bar is in the dining room, so doesn't invite for a drink. A stay for 1 night was ok.

"Excellent service"

5
19/04/2018

I recently stayed at the Best Western Marina Del Ray, Viña de Mar. The staff were extremely friendly, accommodating and friendly. Great breakfast & room service options. A central location to the beach promenade, flower clock, city centre and the Metro which was only a few stops from Bella Vista, Valparaiso. Also easy to reach Seize Norte (for nice restaurants) & Reñaca from this location. Highly recommended.

"Great location in Vina/Valpo area"

5
03/04/2018

This is a really nice property, within walking distance of the beach, restaurants, and close to the Metro. The staff are extremely helpful and the breakfast was nice. Great housekeeping staff, as well. I would highly recommend this property. If you get a street-facing room, you will need earplugs. Drivers here like to use their horns at all hours of the day and night.

"Hired their driver Boris"

1
03/01/2018

Stayed 2 nights and really enjoyed the staff. We hired, at their suggestion, Boris to give us a guided tour around Vena Del Mar and Valparaiso as well as to take us to our hotel in Santiago. He was great, very knowledgeable about the area and its history. Evening restaurant staff very nice when we played cards in the dining room - breakfast was good also.

"A reasonably-priced quality hotel in a nice location"

4
14/12/2017

We stayed there on BW points while touring the area. It's located right between Vina del Mar and Valparaiso, which we liked a lot (but it depends on what you're there to see/do). It's on a main street which is busy, so I'd recommend a room away from the street. The staff is friendly and professional, and the hotel is very clean. The room wasn't huge, and the bathroom is a bit small, but totally adequate. Free guarded parking in included in the price. Breakfast, also included, is very good; lots of choices. The only negative is that if you're planning on spending your time in Valparaiso, it's a bit far from the downtown area, but really easy to visit Vina Del Mar, so that was great for us.

" Very nice and clean"

5
22/10/2017

We stayed one night. The people are very friendly and very helpful. Paula at the front desk was especially helpful. Our room was plenty big and very clean. Breakfast was nice and again the staff there was very nice. Good little gym too. Only drawback it's a bit expensive.

"Great location and helpful staff"

5
08/07/2017

We stayed for three nights, visiting friends and touring the area. The staff was extremely attentive and helpful. Front desk, Paula, gave us great advice and recommendations for dining and transport. We will definitely stay here next time.

"Fairly comfortable"

3
13/06/2017

Good location. Close to subway station. Plenty of restaurants within walking distance. The beach is a short walk away. The rooms and service met expectations. It is getting to the point of needing an update. Breakfast was adequate. The WiFi was terrible in my room (4th floor near the end of the hall). It was excellent in the lobby so I know that it can be better in the room. Overall, I would be fine staying here again but will most likely try other options.

"... Pet friendly?"

2
30/04/2017

Basic installations and accommodations quite well accomplished for the price. Personnel and staff not always kind but mostly nice staff. The only pet friendly service that's offered is letting you enter and sleep in the room with your dog besides that you pay additional only for that. They didn't have a protocol for breakfast if you wanted to bring your pet, I had to wait ten minutes outsides in the morning (very cold) because the two men who gave me the instructions told me to enter the cafeteria outside through the street because pets weren't allowed in food areas....

"Decent but..."

1
19/04/2017

My family made a reservation and wanted to cancel. There was confusion over the cancellation deadline and we requested to speak with a manager. We called on Friday for a Saturday stay. Hotel staff said we couldn't talk to anyone with authority to correct the problem until Monday since it was holiday weekend. Aside from that, the hotel staff was kind to us and the facilities are in decent shape. It's also a fifteen minute walk to the beach but close to lots of restaurants. Breakfast had a lot of options but the quality was low. If it wasn't for the cancellation experience, I would rate this 3 or 4 stars

"THIS BEST WESTERN Is a real gem!"

5
27/03/2017

We've stayed in Best western's all over the world and this is by far the Best! This is a large hotel but offers top quality ,personalized, friendly service that usually is only found at small Boutique hotels. Great location within walking distance to good restaurants that Paula Galomes and Gaston Silva (two friendly counter receptionists). Suggest Flores de Chile that Paula recommended for a great lunch spot on Norte 8 and San martin. Yummy local hangout and can enjoy your meal both inside or on their sidewalk café. Gaston recommended Tierra Del Fuego..a great restaurant on the water also within walking distance. They also hooked us up with Boris, an English speaking private tour guide that took us for a scenic and informative 4 hour tour of Valparaiso, Vina del Mar, Renunca and Con Con. He really knows his history and showed us many areas that we would never see on our own. All the staff were kind and helpful...always willing to take time out for a few minutes to suggest places to walk to or things to do. Rooms were very clean, comfortable and spacious. One of the best breakfasts we experienced on our trip to Chile too. We couldn't have asked for a nicer place to stay and on our last evening at the hotel they even sent a lovely staff lady to our room with a complimentary bottle of good Chilean red wine with a nice horsderves plate! Now how often does that happen? This Hotel is top quality and the staff really know how to please!!

"We were treated very well"

4
27/03/2017

Staff were very attentive and rooms were well appointed. Breakfast was a good selection. This hotel is centrally located with shops nearby and a short walk to the Casino and the water. Also plenty of good restaurants closeby. Hotel dining room is pretty good as well.

"Good hotel"

4
25/01/2017

The hotel itself is nice. Rooms are a bit on the small side, but fine as long as you don't carry large quantities of luggage. The location is a bit far from the beach or restaurants, but certainly within walking distance. Probably not the best location for the tourist, but might be fine for someone doing business.

"Good value hotel "

4
24/01/2017

Good value for money hotel lacks pool but it safe and modern and offers good services and reliable taxis to get from vina De mar to Santiago De Chile and will even make sure you leave on time to avoid Santiago De Chiles long check ins and security lines .the food there is unfussy. Limited wi fi is maybe the only down point Has good access to main shopping streets and is a few minutes from the beaches

"New Years Eve"

4
31/12/2016

The hotel from the outside looks ok, but what a very pleasant surprise when we entered a clean, modern, spacious lobby! Our suite was terrific!! Very spacious and clean. More than enough room for our two teens and us. Hot extra towels and blankets with no issue. Staff spike english and all very accommodating. We arrived NYE.. BE WARNED!! All restaurants on NYE close at 6p on this evening!

"Clean with a wonderful breakfast!"

3
25/11/2016

We stayed 4 nights at the Best Western in Viña Del Mar. it was clean, the staff were very nice and many spoke English or were very patient with my limited Spanish. It is close to the beach, which was great when going for a walk or morning run. The breakfast was key, as true coffee is not always an easy find. The workout area exists, but is not functional. I had nice runs by the ocean. Users were great and took us to Valparaiso's shops and restaurants. Watch out exiting the shower, or bring a parachute and suction shoes; repelling might also work??

"Basic Business Hotel"

3
15/11/2016

Very good location in the city. Lifts are outdated. Room was fine. Bed was comfortable. Staff are very nice. Breakfast was a normal buffet style. Place needs some work but otherwise ok. Recommended as a basic tourist or business hotel.

"Decent, needs the renewal"

4
04/11/2016

It's in a decent location, but has a dodgy lift and rooms can be noisy. Nice people working there, though, who were very helpful when it came to getting out to Valparaiso. The whole area seems under development, with battered pavements and quite grumpy restaurateurs, so you can't hold their shabbiness against them too much.

"Happy customer"

4
31/10/2016

My husband, my 20 months old and I stayed here for 2 nights. The room was comfortable. Child friendly. Breakfast included.The location was great ( walking distance to everything, public transport Right outside the hotel) the only problem we had at that time was that they were fixing the elevator and the noise was a bit too much. Also the day we left we had to carry all our luggage down 3 floors because the lift (even the service) was not working. The staff was very friendly always willing to help.

"Could really do with a bit more investment, given the prime location"

4
12/10/2016

Sad that only one lift was working: another is being rebuilt (apparently not something that will get done soon), and when I was leaving the only guests' lift was out of order and all guests and staff were sharing the staff lift. The location is really good. Worth some refurbishing to keep the place in good condition. My room was fine; double window, which blocks out all street noise. Some noise from other guests, rather late at night, but that's not something within the property's control... A bit expensive, given state of repair.

"Definitely average though service is excellent"

3
02/10/2016

I've stayed here a few times on business and the summary is that it needs a refurb. Highlights: Excellent service e.g. I asked before check-in for laundry around 11am and everything was ready same day with no additional charge. Very efficient and accommodating staff. Lowlights: Poor quality of rooms, overall feel that the place needs an immediate overhaul. I will be headed back, though that's mainly driven by it's location for business as far as our Vina office location is concerned.

"Great for Business"

4
04/08/2016

I was in Viña del Mar for a business meeting and the hotel was the closest one to the company. Very good for business trips, but also well located for quick tourism. The service was very good, but breakfast did not meet my expectation.

"Calm and clean"

3
16/07/2016

I stayed here for four nights and found it to be a calm refuge from the busy city. The very large and comfortable bed helped. Small fridge packed with cans and and bottles so not much room for my own stuff; a smaller than average bath in a reasonable-sized bathroom. Breakfast was included and was good - lots of fruit as well as breads and cooked food. It's about a 10-15 minute walk to a number of good restaurants and about the same to the main park. Happy to stay here again but might try somewhere nearer the main dining area. Two small lifts, one of which worked intermittently was the major irritation.

"Wonderful experience!"

5
01/05/2016

We booked a suite at this hotel and had a wonderful, well kept, clean, and cozy suite! The staff were amazing at taking care of us and our minimal Spanish was no problem at all as there were staff that spoke fluent English! We would certainly stay here again!

"Great Room"

4
18/04/2016

The Best Western was very nice. We had a two king bed room over one of the main side streets. It was a little noisy but they had double pane windows to close and the noise went away. It was fun watching people on the street from the room. We went across the street to get something to eat. We had a local beer and a mushroom empanada. It was very good. We then just walked around, found a grocery store, bought some cheese and meat for dinner and roamed. The area around the Best Western is very walk able and fun to explore.

"It as nice."

3
24/03/2016

Not quite up to Amrtican Standards, but a very nice hotel, that is conveniently located, very friendly staff, comfortable bed, breakfast included, and free WiFi. I would recommend this Best Western in Viña del Mar.

"Good location, very nice hotel"

4
19/03/2016

Clean, friendly staff, big rooms, great location, always stay here when in vina Good room service, good wifi, Hotel staff happy to organise things , some English, but not much, but this is all over chile, learn some Spanish before you go

"Ok hotel"

4
12/02/2016

I stayed here for a couple of nights while on business and I thought the hotel itself was just ok. The rooms are a bit outdated and the service could have been friendlier. Overall this hotel lacks a standard I've seen in other hotels of a similar price range.

"Bad experience and over priced!"

2
02/01/2016

We had a very bad experience at this Hotel. Best Western should spend more time/money here in order to keep the status of this hotel chain - I was one day before in Santiago at their hotel and the experience was quite the opposite. The room is old, no frigobar, bathroom too small, a bathtub that would fit a one-year old baby, and no lights at room (ony small spotlights). In addition, it was USD 220/day! I would not recommend, expect for the staff that was very gentle and nice to us.

"Average stay"

3
29/12/2015

Stayed 2 nights in June 2015. The room was clean and quiet. It was a good option in downtown. The staff was friendly and always helpful. They had a great attitude and were happy to assist me with my needs. Very old fashion hotel.

"Over priced and not very clean or updated rooms"

2
17/10/2015

Lobby, exterier, and dining area were nice but the rooms were not clean or updated and the internet is slower than dial up. Thin walls and very noisy from other rooms and the street. Other guests were in the halls yelling and screaming past midnight and when i called the front desk I was informed it was an important football game that night and people were just celebrating.

"Just OK if you are just sleeping there"

3
21/09/2015

Hotel needs renovation. It was fairly clean. Beds are ok, nothing fancy but comfortable. Breakfast was good with enough selection of fruits and fresh juice. I only came here to sleep so it was OK. Location is good, about 10 minute walk to the casino and ocean front.

"Disappointing as one will expect much more from Best Western"

3
18/09/2015

I probably would not come back for 3 reasons: food, internet and service which are very basic items anyone needs when traveling. First we had some bad experiences at the restaurant as they would not change/adapt anything from the menu. Once I asked for a small sandwich. The lady recommended me one that was huge. So, I had to leave half in the plate. The waiter asked me and I told him the whole story, so he said "Why did you not ask me? I would have offered you a better option". Very annoying. Second,the internet cut all the time so I could not work as expected. Third, the service was not very good. For instance, they would not replace towels in the bathroom. I was forgetting that there was NO gym (under maintenance).

"Subtly rude"

3
02/07/2015

Room and amenities were great, one of the nicest hotels in the Viña/Valpo area. Amazing buffet for breakfast, clean rooms, fast wifi, amenities were great. Staff and general atmosphere that you expect from a hotel, not so much. I'm currently studying abroad and my bf was visiting me. Partially due to the classist tendency of (some, some not all) Chileans and partially just a rude staff but they didn't seem to trust that we weren't trashing the room and seemed skeptical of our ability to pay for the hotel. Recommend to families, businessmen and women. Not college age travelers. You'll be a lot happier with a hostel where people are generally less hostel...

"No that good"

2
20/06/2015

Aware with the 2 king size bed option (it became a one king size bed and 2 twins placed together). Also the view was null because it was blocked with the roof of another building. Watch has the wrong time and was impossible to change

"Great location"

5
08/06/2015

Clean,nice big room, slightly old fashioned compared to big city hotels but friendly, and goof free internet, would definitely stay here again when in vina Breakfast is pretty good and goes till 11 30