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Best Western Plus Hotel Inner Harbour, Victoria

4.5/5  - basé sur 2098 notations.
412 Quebec Street, V8V 1W5, Victoria, Canada - See map
Best Western Plus Inner Harbour - Our beautiful hotel is ideally located at the Inner Harbour/downtown, close to attractions, scenic walks, shops & restaurants The Best Western Plus Inner Harbour is ideally located in the center of Victoria. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

A great hotel in Victoria, BC with an excellent harbor location, offering a delicious complimentary full breakfast, well-appointed rooms and personalized service. Ideally located right at the inner harbor/downtown Victoria, our Victoria, BC hotel is a short walk to major attractions, restaurants, shops and ocean side paths. Our beautiful rooms, spacious one-bedroom suites and luxurious penthouse apartments are 100% non-smoking and each include a private balcony, free Wi-Fi, a refrigerator, microwave and DVD player. Ideal for extended stays, our Victoria accommodations also include well equipped kitchen studios and suites available for weekly and monthly stays. Relax in the outdoor seasonal heated pool (open from mid-May to early October), indoor whirlpool, dry sauna or the steam room. Enjoy a complimentary guest computer with printer and our convenient on-site 24-hour guest laundry facilities. Our award-winning staff is on hand 24-hours to assist with concierge and any other requests to make your stay as enjoyable as possible. Popular attractions near our Victoria, BC hotel include: the Royal British Columbia Museum, Parliament Buildings, the Empress Tea Room, Miniature World, the Bug Zoo, Horse drawn carriage tours, Beacon Hill Park, departures for whale watching tours (seasonal) and all the entertainment the Inner Harbor has to offer. A short drive away is the Craigdarroch Castle, Government House and the Victoria Art Gallery. A must see is the world famous Butchart Gardens, open year-round, about a 30 minute drive from the downtown area. For an exceptional stay, friendly service, lovely rooms and the convenience of Victoria's best location, make a reservation at the Best Western Plus Inner Harbour today! *Gated and underground parking is available for a $12 +tax CAD charge per night. A height restriction of 6'6" applies for underground parking. Guests 13 years and under stay free. Guests 14 years and older will be subject to an extra person charge of $20. 00 per person per night applied. Minor renovations in select guest rooms will be taking place. Some noise made be heard during business hours Oct. 9 to Nov. 15, 2018.

Best Western Plus

Hotel Inner Harbour

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Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Sauna
    Sauna
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Guest reviews

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Certificate of Excellence 2018
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based on 2101 guest reviews
NOTE ISSUED
Excellent
1441
Very Good
526
Average
91
Poor
30
Terrible
13
REFER TO NOTICE
Business Business
163
Couples Couples
932
Family Family
621
Friends getaway Friends getaway
184
Solo travel Solo travel
107
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Nice location"

4
12/10/2018

We had two nights in this hotel. The hotel staff were friendly and knowledgeable, and there is a nice sitting area in the lobby with complimentary tea and coffee making. It is within easy walking distance of the harbour. Our room was very comfortable with 2 queen beds, large TV and free WIFI. There was a small balcony with 2 chairs and a table. The room was large with plenty of storage space, and even 2 suitcase stands! The bathroom was a reasonable size with lots of white towels, shower over the bath, grab rail and room for toiletries. The room also had a small kitchentte with table and chairs, coffee maker and kettle, fridge, oven and sink. The breakfast was very nice with the usual cereal, yoghurt, etc as well as cheese omelettes, pancake and waffle makers. The hotel also has a gym open daily 24/7 and a pool which is open 9 am - 10 pm (though we didn't use either so can't comment on them). There is no restaurant at the hotel but plenty close by within walking distance.

"pleasant surprise"

5
10/10/2018

Being a bit concerned as this was our first stay at this hotel and I am an avid Fairmont Hotel person, I wondered what I may miss from my luxury hotels. From the time we walked in we felt cared about. The front desk was polite, friendly and had out keys etc. ready and waiting for us. We arrived a bit early, but the room was ready. A very quiet hotel. As an air miles booking we were surprised at the great room we received, higher floor, corner, overlooking the harbour. The room was very clean. The hotel is a bit older, but upgraded and very comfortable. The included breakfast had something for everyone, best hotel waffles ever! Parking was secure and underground, and a bargain at $12,95 per day with in and out privilages. Checkout was quick with no surprise costs. Will be back next time we are in Victoria. No restaurant on the premises, but just next door is an acceptable one and Victoria is a walking city, so many great restaurants nearby.

"Great Harbor Location"

5
06/10/2018

For a Victoria Harbor location, the Best Western is an excellent choice. Great view of the harbor. The in/out of the secured parking was convenient for sightseeing - though most of the Victoria City Center sites are within walking distance. The breakfast offerings are fantastic - especially the eggs. The egg and meat products change each morning - so it doesn't get repetitive. Facing the harbor, with ferries and tourist milling about, one would be concerned about noise - but the landscaping on the grounds make this a non-issue. Priced well for the location - and located perfectly.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear melcoleman2018, Thank you so much for taking the time to share your review; we are delighted that you enjoyed your stay at our Inner Harbour hotel. It pleases me to hear you found our location to be convenient for your activities, and that you enjoyed our included breakfast buffet. Again thank you for taking the time to share your review with other travelers and we look forward to welcoming you back soon! Sincerely, Rachel Dickinson General Manager

"View of the Harbour"

5
06/10/2018

I enjoy coming to this hotel because the staff are friendly and outgoing. They go out of their way to accommodate. The hotel is one block from the harbor. I stayed in a garden room and had the view of the harbor, beautiful. My room also had a kitchenette with a stove and fridge with a small freezer. The hotel does have breakfast and there are restaurants beside and on the corners of the street.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear Debbie054, Thank you for coming back to stay with us again. Our entire hotel team takes pride in extending caring and personalized service to each of our guests, and I am so proud that this is one of the reasons you choose to return to stay. Thank you again for your review and recommendation to others. We hope you see you again soon! Kind regards, Rachel Dickinson General Manager

"Great Location"

4
05/10/2018

The hotel is in a quiet location and within easy walking distance of the harbour area and Victoria town centre. Our double room was very well appointed with a balcony overlooking the outdoor pool, and in addition there was a very useful small kitchen. We had a 3 night stay and found the staff very pleasant and helpful. We would have no hesitation in staying here again.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear fraserrobertson, Thank you for taking the time to post your review and share your experience while guests at our hotel. It is pleasing to know that you enjoyed our quiet location near the Inner Harbour, and that your guest room met all your expectations. We appreciate the opportunity to have been of service to you and hope we can welcome you back again soon. Kind regards, Rachel Dickinson General Manager

"Quick get away with an awesome location!"

5
02/10/2018

We spent one night at this hotel and it was great! The hotel location and proximity to the inner harbour was awesome. The hotel staff were helpful and the room was roomy with a small kitchenette and of course breakfast is provided. I would highly recommend this hotel.

"Great location, spacious suite"

5
02/10/2018

I used my airmiles to purchase two nights in a one bedroom suite for three people. We were preparing to hike the west coast trail so we had plenty of room to prepare our gear. The bed in the pull out couch was very comfortable, the kitchen was clean and well stocked. The location was on a quiet, seemingly residential street close to the harbour and downtown. My only criticism would be that the hotel seemed somewhat dated but not tired. Oh, and I mustn't forget the fantastic serve yourself breakfast which was plentiful and varied. Staff at the front desk were also helpful.

"Great location!"

5
02/10/2018

Great location! Very comfortable bed. Room came with a kitchenette and two balconies, with a table and seating on both. Shampoo, conditioner and soap were dispensed, however, additional toiletries were available upon request. Very helpful, friendly staff - from the front desk, to the cleaners, to the employees helping with breakfast. Lovely sunroom for breakfast.

"Nice location"

3
01/10/2018

Nice location but, probably one of the few without air conditioning. Bed is very comfortable. Surprisingly this hotel doesn't have lotion in the room or the other basics I tend to expect at a hotel. I think I will stick with Marriott hotels.

"Week end in Victoria"

4
23/09/2018

After busy days in Asia and Vancouver wanted to relax in Victoria. Hotel is conveniently located few yards from Parliament and any attraction can be reached walking. All harbour facing rooms already booked got a room with terrace and kitchenette facing the quiet Quebec street. Very good Bedroom with comfortable sofa, big TV screen, dvd player, cable TV, so well set for Tv addicted..not my case :) Very comfy bed, soft pillows finally let my sleep come back to the baby one :) Bathroom a bit small, nevertheless furnished with all comfort you might expect from BW plus. Breakfast: quite nice idea to change every morning the hot meals, with the "choice of the day" hand written on a board! Eggs transformed in Frittata, or other specialties, avoiding the boring scrambled eggs. Well done to the management for having this idea! Flawless WiFi. Hotel hasn't restaurant facilities, yet you are a stone throw from any restaurant outside. Another good idea is the "coffee spot" in the lounge. had to kill a couple of hours before my departure back to Vancouver, fresh brewed coffee always available. Highly recommended for business or families.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear Lionheart1261, Thank you for taking the time to so thoroughly review our hotel after your recent stay! It sounds like you certainly made the most of your time in Victoria - it is a beautiful city to explore any time of year. I am so pleased to read you found us to be comfortable, well located for your activities, and that you enjoyed our included breakfast. Again thank you for taking the time to share your review with other travelers and we look forward to welcoming you back soon! Kind regards, Rachel Dickinson General Manager

"much needed getaway"

4
22/09/2018

this was our first stay at this hotel, but it won't be our last. Lovely hotel. The staff was very helpful and friendly, the room was nicely decorated, clean and contained a kitchenette. The complimentary breakfast was a nice perk and was very popular with all of the guests. The hotel's location on the inner harbor was awesome.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear lboate, I truly appreciate you taking the time to share your comments with us following your recent visit to Victoria. We are delighted to hear that you enjoyed your stay at our Inner Harbour hotel, and it pleases me to hear that you were treated so well by our excellent staff. We truly hope to welcome you back to our beautiful city again soon. Kind regards, Rachel Dickinson General Manager

"Very Good"

5
22/09/2018

My wife & I stayed here for a night this past week, front desk people very professional & accommodating. Location is great, just west of the parliament buildings & the inner harbour with the must see museum close by as well. The room was well appointed with comfy beds.. We could even see a docked cruise ship.from our balcony.The breakfast was very good with a great variety & the staff were very efficent & very friendly. When coming to Victoria again, it would be a great place to stay.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear maps3, Thank you for your lovely compliments detailing your recent stay with us. We certainly appreciate your kind words and thank you for sharing with us how pleased you were with our Inner Harbour location, service of our team, amenities like the free full breakfast and of course the view from your room. Thank you again for taking the time to share your review and we look forward to seeing you when you are next in Victoria. Kind regards, Rachel Dickinson General Manager

"Great Western Inner Harbour"

5
20/09/2018

Great location, walking distance to main part of Victoria, bar and restaurants. Good size room with kitchenette if required. Breakfast included in price which had a good variety of dishes, main hot dishes charged each day. Parking available for a small cost that is defiantly required due to area.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear Bunyipblue, We truly appreciate you taking a quick moment to write your review, and for noting some of the great features and amenities that the hotel offers, such as our central Inner Harbour location, complimentary full hot breakfast buffet and well-equipped room. We hope you choose to return to our beautiful city again soon. Kind regards, Rachel Dickinson General Manager

"Short stay ??"

5
18/09/2018

Fantastic hotel , very clean , nice size rooms , excellent friendly staff. Well located , very short walk to the harbour. Beautiful part of canada to visit , loads to do around the city. For all wheelchair users , a very easy hotel to navigate around ( wife in wheelchair)

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear JoeM5609, I truly appreciate you taking the time to share your comments with us following your recent visit to Victoria. We are delighted to hear that you enjoyed your stay at our Inner Harbour hotel, and it pleases me to hear that you were treated so well by our excellent staff. You are correct; Victoria is an absolutely beautiful city and such an easy one to get around. We hope to have the pleasure of welcoming you back again one day. Kind regards, Rachel Dickinson General Manager

"Nice and close to Inner Harbor"

4
17/09/2018

We just came back from a five day visit to this hotel.It was a nice stay.The room had two queen beds and a small kitchenette unit.The room was lacking Air conditioning.It was not to hot when we were there.The staff were very helpful .The breakfast was good as it had something different each morning .We enjoyed this location because we could walk to where we wanted to go in the inner harbor.I would stay there again.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear gooilersLeduc, Thank you so much for staying with us and for taking the time to post a review. We appreciate all the kind words regarding the quality of your stay and the convenience of all the amenities offered. Thank you so much for your recommendation to others! Kind regards, Rachel Dickinson General Manager

"Excellent Location and Excellent Value"

5
17/09/2018

This location is only a short walk from the Coho Ferry Dock. It's not on the Main Street but since it is only a block off it it, not any problem. Everyplace is walkable ( except the gardens). Harbor House Restaurant next to Hotel was excellent.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear Robert S, We sincerely appreciate you taking the time to share your thoughts and for recommending our hotel to others. It is our hope that we can welcome you back again soon. Kind regards, Rachel Dickinson General Manager

"Home awaay from home"

5
16/09/2018

A friend & I stayed for a week at this lovely location. Our room was located on the fifth floor overlooking a park and glimpses of the harbor, amongst the beautiful tall trees. The hotel was very clean, the staff extremely friendly, accommodating, and knowledgeable. All requests were met. Enjoyed all day coffee in the reception area.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear Annette P, Thank you very much for your review of our hotel! We appreciate the compliments and are very happy to hear how much you enjoyed your stay! Hope to see you again soon! Kind regards, Rachel Dickinson General Manager

"Two night stay"

5
13/09/2018

Booked with Air Miles Points. Not disappointed. Phoned to upgrade. For a small price we got a partial marina view on the 6th floor with balcony. Room attendants all wore smart black and white uniforms. Room very spacious with king bed. Free breakfast! Great selection with fresh fruit. Very clean and modern. Quite pleased with our stay and will definitely be back!

"Great place to be in the cenger of things"

5
13/09/2018

Plenty of good restaurants nearby. Fishermans Wharf an easy walk away. Hotel clean and comfortable. Superb staff at all levels.Wellserviced with shuttle service to airport.Close to major local attractions. We have stayed here last three years and have no need to rent a car. Great to be near the water and the action it generates. Water taxis are an added treat.Plenty of buskers to add color and flavor. The flower arrangents everywhere are unrivaled.

"Fabulous Hotel"

5
10/09/2018

Everything about our stay was perfect! Steps from the Victoria Clipper and a very nice room. I would definitely return here next time I go to Victoria. The only downside is the "full" breakfast. It is cold, rubbery glop. Go next door to Belleville's and have some really good food!

"Great Hotel with exceptional Staff and a wonderful location"

5
06/09/2018

Based on other reviews I booked the Best Western Hotel for three nights. From the time we arrived we felt very welcome and the staff on the front desk were friendly and efficient. The room was clean and well presented. The breakfast was great and there was a good choice of food to select from. I We were on the 4th floor and you could see all the boats coming and going and the sea planes. If you like swimming there is a pool but it is small. It is very easy to walk everywhere from this location and you can be in the center of the shopping area in a 5 minute walk.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear neubertwelton26, Thank you kindly for taking the time to review our hotel after your recent stay. We are so pleased to know you felt welcomed by our staff - that is very important to our entire team. We do strive to be a Home-Away-From-Home for our many traveling guests. I hope you will find another opportunity to return to Victoria soon and enjoy our beautiful city, and that we may have the opportunity to welcome you back again! Sincerely, Rachel Dickinson General Manager

"Excellent location"

5
04/09/2018

Very clean hotel, rooms were nice and spacious with a cute small kitchen and a good size balcony. The staff was very friendly. Located in inner harbour close to everything. I would definitely stay again.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear dusang7168, I truly appreciate you taking a quick moment to write your review, and for noting some of the great features and amenities that the hotel offers, such as our clean rooms, friendly staff and convenient Inner Harbour location. We hope you choose to return to our beautiful city again soon. Sincerely, Rachel Dickinson General Manager

"Enjoyable stay"

5
04/09/2018

We really liked this hotel. The room was a good size for 4 of us (2 adults and kids aged 6 & 8). There was a handy kitchenette with a hob, microwave, kettle and fridge - and a small table and chairs. There was also a small balcony - we were street facing but there was no noise and the balcony faced the sun so it was a nice addition. The room was clean and well decorated. The pool is small and shaded for much of the day, but the weather was warm and it was perfect for young kids. Breakfast was self serve and there was a good choice of food - I'm sure everyone could find something to suit them. It gets quite busy but we were there early each morning so it wasn't an issue. Location wise it was excellent, very close to downtown and the harbourside paths. It's also not far to walk to the coastal path to the south. There was a small surcharge for parking but it's well worth it for the convenience. I can't really comment on value for money overall as we redeemed Aeroplan points to stay here. Finally, all the members of staff we spoke to were helpful and friendly. We'd happily return here.

"Exceptional Hotel"

5
02/09/2018

Our stay at the Best Western Plus Inner Harbour was outstanding. The front desk staff was very cordial and quite professional and managed our check-in quickly and efficiently. The room with kitchenette overlooked the harbour with an excellent view. The hotel location was superb for access to the inner harbour and downtown areas and just a short walk from several attractions.

"Looooove this hotel!"

5
27/08/2018

Friendly staff, clean, awesome room with little kitchen, wrap around balcony, view of park and harbour, walking distance to everything, free buffet breakfast. Staff member recommended place to order in pizza; best pizza ever! Arrived at our room piping hot! We have stayed here several times and have never been disappointed.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear Patsy08Langley_B_C_, What a great review of our hotel from a frequent guest! We appreciate all of your kind compliments and want to take this quick moment to thank you for your loyalty to our hotel. I hope we have the pleasure of welcoming you back again soon to enjoy our Inner Harbour hotel and all that there is to see and do in Victoria. Sincerely, Rachel Dickinson General Manager

"Beautiful location"

4
27/08/2018

Family of 4 stay here in August 2018 for a wedding. When we arrived we didn't need to rent a car as everything is within walking distance. The view from the 7th floor was amazing as we were overlooking the harbour. Yes it's true this hotel does not have A/C but we left the balcony doors open for a cool nights breeze. Will definitely return back in the future. Bonus loved the morning breakfast which was included.

"Upscale BW with beautiful night view!"

5
24/08/2018

We had a lovely 2 night stay in a harbour view suite with a nice and functional kitchenette. This is one of the higher end bw hotels located within walking distance to most main attractions. We could see and hear the ferries as they arrived. As the night was fallen, the lights gradually lit up, casting gleaming reflections on the ocean.I had a great time practicing my low light photography skils right on our balcony. There is no ac though, so we needed to leave the windows open at night for the ocean breeze. It would have been nicer without the partying noise coming from the streets below.

"Love This Hotel!"

5
23/08/2018

This was a long trip up into Canada and on our return we had no need to overnight in Victoria but, having stayed at this Best Western on a prior trip, we did. We love this hotel, it is clean, comfortable, and very roomy. The staff is pleasant, and knowledgeable about the area. This trip we had to drive and the distance from the Port Angeles to Victoria ferry is about a block! We were returning on the 10:30 am ferry and were able (in less than 5 minutes) to park in the line that morning, then walk back to the hotel for breakfast, check out , and stroll the harbor one more time before heading to the car!

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear Juniperberry72, Thank you kindly for taking the time to review our hotel after your recent stay. It is truly a compliment to hear that we were the reason for your overnight visit to Victoria. I am pleased that we again provided clean and comfortable accommodation and that our hotel team provided friendly and knowledgeable service to you. I hope you will soon find another opportunity to return and enjoy our beautiful city and that we may have the opportunity to welcome you back again soon. Sincerely, Rachel Dickinson General Manager

"Aug 18/2018"

4
20/08/2018

Great place to stay. We prefer it here than other hotels in the area. Close to everything. Parliament Buildings, Imax,inner harbour. Great for walking the Victoria town area and fisherman's wharf. Nice staff and very clean.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear xfer1, Thank you for taking the time to share your review of our hotel. I am happy that our convenient location in the Inner Harbour, service and amenities continue to be the reason you return. We truly appreciate the opportunity to have been of service to you again. Sincerely, Rachel Dickinson General Manager

"First time here"

4
18/08/2018

Our last stay on the island. Great location for the ferry. Close to restaurants . Helpful and friendly staff. Parking available. Rooms were comfortable enough. Breakfast was good enough. Nice balcony to sit on.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear Di S, Thank you for choosing our hotel for your recent visit to Victoria and for taking the time to share your review. We are pleased to hear you enjoyed your stay with us. Sincerely, Rachel Dickinson General Manager

"Excellent service"

4
13/08/2018

We were a team of 22 and the hotel went out of their way to make each and every guest in our group the most comfortable we could be. All the staff were incredibly kind and courteous. Our rooms were very comfortable, clean and easily accessable.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear mexicindy, Thank you for choosing our hotel for your recent visit to Victoria. We appreciate the opportunity to have been of service to you and your team. I am so pleased to hear how our staff delivered superior service and that you and your team members were pleased with our clean and comfortable accommodation. Thank you again for staying with us. And thank you for recommending us to others. Sincerely, Rachel Dickinson General Manager

"Great location. You won't need a car."

4
12/08/2018

Stayed here in early August at the peak tourist season.Rooms adequate. No air conditioning but the balconies in each end of the rooms provided cool ocean air. Front desk so helpful and the complimentary breakfast changed each day so the variety was appreciated. Will stay again.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear Seeit88, Thank you for taking a quick moment to write your review, and for noting some of the great features and amenities that the hotel offers, such as our complimentary breakfast buffet, comfortable rooms and great staff. We hope you choose to return to our beautiful city again soon. Sincerely, Rachel Dickinson General Manager

"Very happy with this place!"

5
09/08/2018

Two nights here, on our first visit to Victoria BC. Happy all around! We decided not to rent a car on any leg of our trip (including Seattle) and while we put in a lot of miles on our feet, that's OK! It worked off the food and cocktails! Haha - we ate and drank our way through the PNW. First experience here was with Rachel when we arrived straight off the ferry from Seattle - very close walk to the Clipper pier! She was super-friendly and helpful, and stored our bags for us as we decided to walk around and sightsee until our room was ready. She was also a friendly face very welcome after the LONNNGGGG exit from the ferry. Also super-helpful was Nikita - she, during the course of our two-night stay at this hotel, was ready, knowledgeable and great about assisting with suggestions for things to do, places to eat, and transportation. I would stay here again in a heartbeat. Convenient location for sure. While it's true there is no AC, they are kind enough to provide several fans in the room, to circulate the air. We slept with the patio door open (very little noise) and the fans going, and while usually would prefer it cooler, slept just fine. Left with positive thoughts of the place.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear Adria P, Thank you for the glowing review and for sharing how pleased you were with our Inner Harbour location and service of our team. I remember our quick chat when you and your husband arrived and you certainly put a smile on my face too! I am happy to hear that you were also treated so well by Nikita who is an awesome member of our front office team. I have shared your kind compliments with her as she takes extreme pride in delivering superior service. Thank you again for taking the time to share your review and for recommending us to other travelers. We hope to have an opportunity to welcome you back to Victoria in the future. Sincerely, Rachel Dickinson General Manager

"Bad outweighs the good."

2
09/08/2018

Overall decent experience but we will not stay here again. NO AC, which should be highlighted somewhere for those with medical conditions. Street noise was too much to keep patio door open. Room was clean and well appointed but darkly decorates and all the lighting was blaring so there was no middle ground. Most of the hotel staff not friendly/helpful, Lee was the exception. We arrived at 9am and were told we would receive a call when our room was ready but did not. We asked a question and were told they would have the answer for us and never did. We booked transportation through the front desk to the airport and they booked it a day early so we almost had an issue. Luckily, the tranport shuttle we flagged down had room and was willing to adjust our reservation. Not the pleasant anniversary experience we were hoping for as a couple getting away for the first time in 8 years!

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear Kirsten K, Thank you for taking the time to share your feedback following your recent stay. I am disappointed by the review of your experience, and offer my sincere apologies for not meeting your expectations. Indeed, there are hotels in Victoria that do not have air conditioning as we are fortunate to enjoy a temperate climate year round. With our close proximity to the ocean and each guest room having a guaranteed balcony with sliding doors, the ocean breezes generally take care of cooling things down quite comfortably. I am sorry this was not your experience. We take pride in the ongoing upgrades completed at the hotel on an ongoing basis. Our guest rooms were recently updated with a new linen package, furniture, drapery, wallpaper, lighting and carpets, as well the bathrooms and kitchenettes have been updated over the last few years. I am sorry that these design updates were not pleasing to you. Our entire hotel team works extremely hard to ensure we exceed our guest's expectations, and your comments are certainly not a typical reflection of the feedback we receive. Based on your review it shows there are areas in which we could certainly improve, and it is my intention that our Front Office team will learn from these details. Again, I am sorry you did not enjoy your stay with us. We truly regret we did not meet your expectations. Sincerely, Rachel Dickinson General Manager

"Best location"

4
08/08/2018

Short walk to inner harbor. One hour free parking on the street in front of the hotel. Secured underground parking with key card access. We got an upgrade to the harbor side room. It is on the 3rd floor so cannot see much of the harbor due to trees in front of the room. Room size is relatively small but has everything you will need. A small kitchen with refrigerator, stove and oven attached to the room. Breakfast is ample with hot food. Overall, it is a pleasant stay

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear waikiki_sunset, Thank you so much for staying with us and for taking the time to post a review. We appreciate all the kind words regarding the quality of your stay and the convenience of all the amenities offered. Thank you so much for your recommendation to others. Sincerely, Rachel Dickinson General Manager

"Well worth the extra money to be on the harbour!"

5
07/08/2018

We recently stated at this hotel as a family of 3. The first night we stayed in a 2 Queen room and we had plenty of space. The beds and pillows were comfy and the amenities were great. The following night we switched to a 1 bedroom premium suite. There was tons of space in this unit. Unfortunately we were only in the second floor so there wasn't a view but the patio had lots of outdoor furniture for a nice relaxing location at the end of the day. We were able to walk to the harbour from the hotel which includes the BC Royal Mueseum, Parliment Building, Whale Tour, etc. Parking was $12 and underground which was nice. We have a truck with 32 inch tires and were able to park in there no problem. This was nice to save on time as parking downtown is at a premium and there is no all day parking options right in the core of it all. The staff were very knowledgeable and provided some great suggestions for places to eat. The breakfast had hot and cold items included which was really nice. We will be back again but will be requesting a room with a view of the harbour next time!!

"Overnight Stay in Victoria"

5
03/08/2018

We recently had the opportunity to make a quick visit to Victoria. We had stayed at the Best Western previously, and decided to do so again. From the time of check in to our check out, this hotel is definitely First Cass. All of the staff that we met at the front desk, food services, and housekeeping were outgoing, efficient, and cheery personalities. They are very caring, and make an effort to make sure that you are comfortable. Our extremely spacious room complete with a kitchenette and balcony was a dream. It was spotless, quiet,and comfortable. There were so many added amenities, we couldn't think of anything more that was needed. We were totally impressed by the full service breakfast the next morning. It satisfies all appetites. We wish that we could have stayed for a week, and next time we will make sure that our visit is longer. We ABSOLUTELY would recommend this hotel at any time.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear CanadaQuackers, I truly appreciate you taking the time to share your comments with us following your recent visit to Victoria. We are delighted to hear that you enjoyed your stay at our Inner Harbour hotel, and it pleases me to hear that you were treated so well by our hotel team. Your rave review was a treat to read, and I am pleased that we exceeded your expectations. We hope to have another opportunity to welcome you back again and thank you also for so highly recommending us to others. Sincerely, Rachel Dickinson General Manager

"Super location, hotel could be better"

3
01/08/2018

We were welcomed by a super friendly staff member at the reception. So of to a great start. The room itself was spacious and clean albeit a bit outdated. Also no AC in the room. We opened the window to get the breeze in but at five in the morning traffic starts to pick up and so do the noise levels. Ask for a room on the harbor side maybe that helps with the noise. Breakfast wasn't such a great experience. A very small breakfast room for such a big hotel so no space to sit. The food was ok-ish but stuffed in a small area because of the lack of space. A lot of people in a small space with the sun shining in creates a lot of heat and no AC to counter it. Apple and orange juice tasted more like water and the rest was mediocre at best. Special mention for the fruit salad which was very good. The best thing about the hotel is the location and the friendly staff but in my opinion not worth the price we paid.

"Our Favorite Hotel"

5
31/07/2018

WE have been there many times and they have never let us down. The room is nice, bed is comfortable, and depending which room you're in the view can be quite amazing. The room has all the amenities, is clean, and is quite comfortable. The hotel in a good location and within walking distance of most things you might want to do. On our last visit they provided us with blankets to sit on to save our clothes from getting dirty, while sitting on the grass watching the fireworks at the Butchart Gardens. We were very impressed with that. The front desk staff are always pleasant and easy to deal with and seem to have an excellent knowledge of the city and events. The breakfast is very good and has a fair selection from toast or muffins or a complete breakfast. Love the coffee. One last thing. Free wifi. This is and will be our hotel of choice when we are Victoria.

"Fabulous hotel!"

5
31/07/2018

Great stay at this property, right from check in to check out. Rooms were very comfortable and clean, staff was top notch! Breakfast room had alot of choices with very tasty food and the hotel is within easy walking distance to the harbour

"great weekend"

4
31/07/2018

this is a very good location for exploring Victoria The room was pleasant and the bed very comfortable the breakfast was adequate and the coffee was good Parking is free if you are from BC which is a plus we are going back there over Xmas

"Nice Hotel - Great Room"

5
30/07/2018

Another place where we got another warm Vancouver Island welcome (they really are nice people over there!). Check in was a pleasure and the staff helped up locate everywhere we needed to know on a map, we got the best recommendation for dinner too! The room was large and airy, a balcony and even a small kitchen! Interestingly no air con and in the hot weather that was a slight problem. Breakfast was included in a self service breakfast room and was of a good standard with something for all tastes. Fabulous location, it was a shame to leave here.

"Excellent & comfy stay at Best Western Inner Harbour, Victoria"

5
23/07/2018

We had a fantastic deluxe room, with King size bed which was very roomy and comfortable. Location was very good too, one street back from main street, and you could cut thru the Day's Inn Hotel next door or else a short walk to the centre of town and the harbour. Plenty of places to eat nearby. Easy distance to catch the hop-on-hop-off bus, of local bus to Butchart Gardens. We were able to walk from the coach that picked us up at the BC Ferry terminal, to our hotel, with our suitcases in tow. Hotel staff could not do enough for us. We would definitely recommend this hotel to anyone travelling to Victoria or Vancouver Island. Thanks Helen & Richard Love

"Always receive top notch service"

5
23/07/2018

I have been staying while on business for the past 13 years. I have always received excellent, professional and courteous service. Staff are very knowledgeable of surrounding area and always able to recommend places to eat, places visit and things to do.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear Timbit1961, Thank you very much for your review! We truly appreciate being your chosen hotel when visiting Victoria. It is the highest compliment to have such loyal guests, and we hope to see you again soon. Sincerely, Rachel Dickinson General Manager

"Great hotel and fantastic location!"

5
21/07/2018

This hotel is a block away from the ferry and within walking distance of all of the tourist destinations. The hotel staff is very friendly and helpful. There isn't any air conditioning in the rooms but honestly you don't need it. The double room we stayed in had a nice kitchen area with a stove, microwave, and refrigerator. I would most definitely stay here again, and I highly recommend it to others! The breakfast was pretty much the norma with some hot and some cold food.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear badgergirls, Thank you for choosing our hotel for your recent visit to Victoria. We are pleased to hear how we were a good fit and good value, and that you were able to make the best of the convenient location our hotel offers. Thank you again and we hope to see you on your next trip to Victoria. Sincerely, Rachel Dickinson General Manager

"Clean, comfortable, reasonable"

5
20/07/2018

We stayed in a king-sized room with a kitchen, suitable for 4 of us. Staff were friendly and helpful. The location is great, close to the Provincial Capital, the fantastic BC Royal Museum and the waterfront and shopping. The free breakfast room was crowded but offered a variety of choices. Includes pool, sauna, hot tub, exercise room.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear iTravelkeen, Greetings from Victoria! Thank you for taking the time to review your stay with us. We so appreciate the nod to our awesome team; a wonderful group of people who love sharing their city with our valued guests. We are pleased you enjoyed our central Inner Harbour location, comfortable guest room and included full hot breakfast buffet. We hope to have another opportunity to welcome you back again. Sincerely, Rachel Dickinson General Manager

"GOOD PLACE TO STAY ON VICTORIA HARBOR."

4
14/07/2018

This well maintained hotel is located near The B.C. Parliament building. Also a sort walk to many museums, shopping and good places to eat. The ferry from Port Angeles, WA is only one street away. The room was like new, and daily service was good. There is a pool, hot spa, steam room, sauna, and workout facilities. Daily breakfast was quite good even though it was self serve. Baked good were fresh and the egg offering changed daily. It is also located near good dining places like Belleville's.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear Neil B, Thank you so much for taking time to share your review of our hotel following your recent stay. We are indeed in a great location; a quick stroll from both the BC Legislative Buildings, BC Museum, Port Angeles ferry and so much more! We are pleased you also enjoyed the location, our included hot breakfast and our recreational amenities. We hope to have another opportunity to welcome you back again. Sincerely, Rachel Dickinson

"A Great Hotel at an Amazing Location"

5
10/07/2018

We often visit Victoria with our family and when we do we always come and stay here. The cleaniness of the hotel and the friendly staff is what keeps us coming back. The rooms are nicely furnished and very clean. The full kitchen was also an added bonus. The free breakfast was great with a good selection of items as well. The location is fantastic and within walking distance of everything. Looking forward to our next stay here.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear worldtraveller88265, Thank you for continuing to make us your hotel of choice when visiting Victoria. Our team prides itself on providing caring and personalized service, and I am so proud this is always reflected in your experience with us. I appreciate you letting us know our location, service and amenities, like the included hot breakfast buffet, are suited to your needs. Again thank you for taking the time to share your review. We look forward to welcoming you back for another visit soon! Sincerely, Rachel Dickinson General Manager

"Great location and rooms"

5
10/07/2018

Great one bedroom suite with kitchen and amenities to go along with it. Good breakfast and friendly helpful service. The location is very convent to the harbour and local restaurants within easy walking distance, close to the museum and parliament buildings and inner harbour causeway.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear Jeff M, I truly appreciate you taking the time to write your review, and for noting some of the great features and amenities that the hotel offers, such as our complimentary breakfast buffet, spacious one bedroom suites with kitchen facilities, and central location in the Inner Harbour. We hope you choose to return to our beautiful city again soon. Sincerely, Rachel Dickinson General Manager

"Old Hotel With No Air Conditioning"

2
09/07/2018

This hotel is old and it is showing. It's time to completely gut the place and redo everything if they want to continue charging these prices, even based on the location. The view rooms have decent views (we had the very best one in the property), but not great as the trees are growing up behind the hotel, so paying extra for that isn't necessarily worth it. The biggest problem is that they didn't mention (or at least I didn't see it, so they didn't make it clear) that there isn't air conditioning in the rooms. It is expected to have air conditioning at hotels now, and when it isn't available it should be clearly pointed out when booking. Even though Victoria is a cooler climate, it still gets warm and any larger building gets warm even when it is cold out. We had to leave the doors open, which caused allergy problems, but more importantly we had to listen to all the noises from the street - and Victoria isn't a quiet city. I usually enjoy listening to the noises outside, but the drunk people walking around pushed it over the edge to being unable to sleep. Well, that, and the uncomfortable bed. Internet is nearly useless, the breakfast is bad, but the shower is fairly decent (aside from the touchiness of the temperature). Overall, it would be better to stay another block or two away than pay these prices for this sad hotel.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear ralverde, Thank you for taking the time to share your feedback following your recent stay. I was very sorry to read that you did not enjoy your 3 nights with us in Victoria. This is very unfortunate, as the vast majority of our guests leave very satisfied and happy with their experience at our property. Our Hotel regularly receives the highest accolades. Just today we were honoured by the highest award from Hotels.com, namely the “2018 - Loved By Guests” Award. It is also very unfortunate that you did not like the décor of our hotel. In March of 2017, we completed a multi-million dollar full renovation of all areas including rooms, amenities, common area and exterior. We received the Best Western Design Excellence Award and our guests are very complimentary of our décor. We are unaware of any issues with the internet at the hotel and regret you did not advise us you were having trouble during your stay; we would have gladly assisted. As for air conditioning, just like with many other fine hotels at the Inner Harbour in Victoria, we don't have AC as the daytime temperatures rarely exceed 70F (21C), and at night in the Summer, temperatures will typically fall into the 50's(F). We have large private balconies and our rooms benefit from the naturally cooling ocean breeze, making for comfortable in-room temperatures. We are located in a very well regarded part of the City, and wish you had called us to deal with any “drunk people” you may have heard outside the hotel. We take such matters very seriously and our team puts in every effort to ensure an excellent stay for all our guests. We truly regret we did not meet your expectations. Sincerely, Rachel Dickinson General Manager

"Best Western - best hotel in Victoria"

4
09/07/2018

This hotel was very clean, and the staff was wonderful. I had trouble with my computer and the front desk staff set it all up for me. The back garden is small but lovely and the breakfast is wonderful. Our room was good and very comfortable.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear Marjorie S, Thank you for taking the time to share your experience with us following your recent stay. We appreciate the opportunity to have been your hotel choice while in Victoria. Our team prides itself on providing caring and personalized service, and I am so proud that this was reflected in your experience with us. We sincerely appreciate you taking the time to share your thoughts and for recommending our hotel to others. It is our hope that we can welcome you back again soon. Sincerely, Rachel Dickinson General Manager

"Convenient Location and Good Value"

5
06/07/2018

My wife and I recently stayed at this hotel which is within walking distance of the inner harbour and most downtown locations of interest. The suite was large, clean, and comfortable, and included a stove, microwave, and large fridge. The breakfast area was well laid out. Desk staff helped us with our boarding pass check-in. We plan on going back.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear ontariotraveller2017, Thank you so much for staying with us and for taking the time to post a review. We appreciate all the kind words regarding the quality of your stay and the convenience of all the amenities offered. Thank you so much for your recommendation to others! Sincerely, Rachel Dickinson General Manager

"Close to Ferry"

5
03/07/2018

I chose this hotel as it was close to ferry to Port Angeles, WA but it is also within walking of the Empress Hotel and downtown Victoria. Hotel room was well aid out and even had a small kitchen and table for two. Pleasant staff and nice continental breakfast. Underground parking is available for a fee.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear Lee H, I truly appreciate you taking a quick moment to write your review, and for noting some of the great features and amenities that the hotel offers, such as our included breakfast buffet, convenient Inner Harbour location, and onsite underground parking. We hope you choose to return to our beautiful city again soon. Sincerely, Rachel Dickinson General Manager

"Great location!!"

5
03/07/2018

Great hotel with friendly staff. Excellent location and we had a view of the harbour off our balcony. Comfortable beds and spacious room. Loved that it was a short walk to the harbour and we could walk around to do some sightseeing. Kids enjoyed the pool and the breakfast had a great assortment of eggs,sausages,pancakes,toast,bagels,pastries,yogurt etc. Would stay here again for sure. Only negative was the price of the room.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear Kristin D, Thank you for choosing our hotel for your family getaway to Victoria. Our team prides itself on providing caring and personalized service, and I am so proud that this was reflected in your experience with us. I am pleased to hear that you and your family were also able to enjoy our central location in the Inner Harbour and our value-added amenities such as the included complimentary breakfast and seasonal outdoor heated pool. Thank you for taking the time to share your review. We hope to see you on your next trip to Victoria. Sincerely, Rachel Dickinson General Manager

"Enjoyed our Stay!"

5
28/06/2018

The room was spacious, comfortable, clean. We used and enjoyed the kitchen, the balcony. We chose the Inner Harbour because our visit to Victoria was a walking visit and it was extremely convenient for our excursions. Staff were excellent helping us with our questions and needs. A good, hot breakfast started each day. Will stay again if in Victoria.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear Carolyn N, Thank you for your lovely compliments detailing your recent stay with us. It pleases me to hear you enjoyed your visit with us; that our staff delivered superior service, your guest room was clean and comfortable, and that most importantly the complimentary breakfast gave you a great start each day to explore Victoria from our convenient location in the Inner Harbour. Thank you again for staying with us and for recommending us to others! Sincerely, Rachel Dickinson General Manager

"Comfortable Beds, Accomodating Staff, Perfect Location!"

5
26/06/2018

Excellent location in Victoria Inner Harbour for pedestrian access to main sights and surprisingly easy to drive directly to from the B.C. Ferry. Very low key atmosphere. Our room was very clean, with a small kitchen, lots of extra pillows which I appreciate! Complimentary breakfast had a simple variety of choices and was fresh and tables kept clean. A very nice place to stay and I'd return in a heartbeat.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear Deb M, Thank you so much for staying with us and for taking the time to post a review. We appreciate all your kind compliments regarding the quality of your stay, the convenience of our location, and the value of the amenities offered. Thank you so much for your recommendation to others. We look forward to welcoming you back again soon. Sincerely, Rachel Dickinson General Manager

"Loved our stay!"

5
21/06/2018

We only got to spend one night at the BW Inner Harbour in Victoria. Wish it could have been a week. This is a great hotel and in a great location. Easy walking to the Harbour, Museum, restaurants etc. We had a room over looking the garden and it was like coming back, after a day of sightseeing, to your own personal oasis. Morning coffee on the balcony, listening to the birds etc. The buffet breakfast was very good. The staff so professional and helpful. I would highly recommend this hotel and it will definitely be our go to place to stay in Victoria.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear emast, Thank you kindly for taking the time to review our hotel after your recent stay. We are so pleased to hear you enjoyed your stay with us - that is very important to our entire team - and that our hotel location, service and amenities exceeded your expectations. We are so appreciative of your high recommendation to other guests, and are thrilled to now be your hotel of choice in Victoria! Sincerely, Rachel Dickinson General Manager

"Great Hotel, Great Location"

5
21/06/2018

Very nice room with a kitchen. Our room overlooked the park and back garden of the hotel. Nice to sit on the balcony and relax. Very nice breakfast buffet. Would stay at this hotel again next time we are in Victoria.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear jackmasterman, I truly appreciate you taking a quick moment to write your review, and for noting some of the great features and amenities that the hotel offers, such as our complimentary breakfast buffet, rooms with kitchens and quiet views of our hotel garden. We hope you choose to return to our beautiful city again soon. Sincerely, Rachel Dickinson General Manager

"Great location, great rooms, great service..."

5
19/06/2018

This was our second stay in this hotel and just our last time, we loved it! We got nice large studio w/ full kitchen, breakfast area, sitting area and 2 balconies on 7th floor. Front desk person apologized that she was not able to upgrade us to a view room as we were BW Platinum members. However, we had pretty decent partial view of a harbor from one of our balconies. Room was very clean and tastefully decorated. Their breakfast was good– eggs, bacon, waffles, yogurt, more. They had pretty good internet connection. They are very close to the ferry. Their underground parking was 9CAD per night but we had to pay only for the first night since for the second night we parked our car at the ferry parking to make sure that we get on it. We definitely would stay there again.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear nadia_pleasanton, Thank you for choosing our hotel for your getaway to Victoria. We are pleased to hear how the hotel offers good value with the complimentary full hot breakfast buffet and underground and gated parking, and that you were able to make the best of the convenient location our hotel offers. Thank you again and we hope to see you on your next trip to Victoria. Sincerely, Rachel Dickinson General Manager

"Favorite .. Every Trip!"

5
18/06/2018

Just returned from our 5th stay (Jun 2-5) for my milestone birthday. I have seriously never had a bad stay here! The front desk staff is always amazing and friendly, I wish I took names, but they are all awesome. We've stayed in 'park view' 3rd floor, all the way to 'Harbour view' 7th floor corner (this time!). Next time - the penthouse! :) A short walk to the the harbour, the wharf, everything you need! And with secure, underground parking - you can forget the car until you leave! If you are taking the Black Ball ferry as a walk on - just cross the street. The complimentary breakfasts are great and plentiful - and changes every morning. We grabbed a tray and took it back up to our balcony to dine al fresco. We live just an Anacortes ferry ride away and we'll never stay anywhere else.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear ljr3311, Your review has left me speechless! Thank you so much for taking the time to share your experience with other guests. It is the biggest compliment to hear that you are frequent guests of ours, and that you choose to stay with us on each return visit to our beautiful city. I have shared your kind compliments with our entire hotel team and we are all glowing with pride! Looking forward to being able to welcome you back for another visit again soon. Sincerely, Rachel Dickinson General Manager

"Positive stay at BW in Victoria"

5
13/06/2018

We spent 3 nights and we were really happy with the accommodation and location of the property and would definitely choose to stay again. The room was large, very clean and comfortable. The breakfast included in the tariff was a full breakfast and was delicious.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear Angela C, Thank you for taking the time to share your review following your recent stay, and for noting some of our great features and amenities such as our convenient Inner Harbour location, complimentary breakfast buffet, and clean rooms. Sincerely, Rachel Dickinson General Manager

"Visiting Victoria? Consider staying here...."

5
13/06/2018

We stayed at The Best Western Inner Harbor in Victoria for 7 nights in mid-May so we could tour Victoria and Vancouver Island. If you're looking for a hotel in the Inner Harbor area, please consider staying here. Our room, on the sixth floor, faced the residential side of the building. It was very clean & spacious with a king-sized bed and a large spotless bathroom. We also had a small kitchenette with a refrigerator and a cabinet wall safe. The staff was great; very knowledgeable, courteous and helpful. A hot buffet breakfast was included with many excellent selections. The underground gated parking lot was large and could accommodate many cars. We enjoyed our stay, the price was reasonable and we would definitely stay at this Best Western again if we're in or near the area.

"Great hotel, friendly staff"

5
12/06/2018

We stayed here for over a week and were very happy. Great location, wonderful breakfast, and super friendly staff. Huge room with a beautiful kitchen. Clean and comfy. The staff seemed to really enjoy working there and always had a smile. Great pool and beautiful gardens. I would stay here again.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear APM607, Greetings from Victoria! Thank you so much for taking the time to review our hotel after your recent stay. It is through compliments such as yours that other travelers can learn of our excellent location, fantastic value and welcoming hotel team. It is our greatest compliment to know that you will choose us again - Thank You! Sincerely, Rachel Dickinson General Manager

"Great stay in Victoria"

5
11/06/2018

I have stayed here several times and always find it very comfortable with friendly, caring staff. The room is comfortable and spotless. The kitchenette comes in handy. The location is outstanding, close to most tourist attractions and activities.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear Marilyn325, Thank you for taking the time to review our hotel after your recent stay. We are happy to read you are a frequent visitor of our hotel, and that our clean & comfortable rooms plus the friendly staff are what keep you coming back! You are correct - our convenient Inner Harbour location makes our hotel so walk-able to many attractions and activities. Thank you again for your review. We hope to welcome you back to Victoria again soon. Sincerely, Rachel Dickinson General Manager

"Couldn't have made a better choice!"

5
06/06/2018

Thanks to the suggestion of friends who frequently visit Victoria, we chose the Best Western Inner Harbor. It was exactly what we needed! A convenient location, most comfortable room (the bed was exceptionally comfortable!), and what a surprise to find a small kitchen available. The location was convenient for walking around the harbor and sight-seeing. Breakfast provided a good start to our day. We'll continue to recommend this location to others and hope to return soon ourselves.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear Nancy D, Thank you for your lovely compliments detailing your recent visit with us. We are delighted to hear that you enjoyed your stay and found our Inner Harbour location to be superb, and all that we offer to be of great value. Thank you again for staying with us, and thank you for recommending us to other travelers. We hope to welcome you back again soon. Sincerely, Rachel Dickinson General Manager

"ROMANTIC GET-AWAY"

5
06/06/2018

Our room was very comfortable, spacious, even had a kitchen nook, and, a balcony overlooking a park area, beautiful! It was very clean. The location was excellent, walking distance to everything we wanted to see. Had no reason to rent a vehicle. This hotel offered a free full breakfast each morning with a variety of choices, hot & cold. Although we didn't use the pool, we did make use of the whirlpool each day.

"Best Location"

5
05/06/2018

We live on Vancouver Island and stay in Victoria often, so we know where to stay to have access to the best of everything plus have quiet and good value and this Best Western has it all. Chose 7th floor for best views of harbour. Friendly efficient employees, great included breakfast, kitchens and balconies for those quiet nights in.

"harbor view"

5
02/06/2018

nice hotel, with harbor view from penthouse and top floors only. functional kitchen.staff is nice and helpful. parking can be a bit tricky.location is excellent with walking distance to the harbor and pier.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear ajaysinghn, Thank you for your lovely compliments detailing your recent stay with us. I am pleased to hear that you enjoyed our spacious Penthouse Suite with its spectacular view of the harbour. Both our One Bedroom and Two Bedroom Penthouse Suites offer separate bedrooms with a full kitchen, dining room and living room area. They are certainly popular with families or couples travelling together, as well as guests who are visiting for a slightly longer stay and wish for some extra space. Thank you again for your review and recommendation to others. We hope you choose to return to our beautiful city again soon. Sincerely, Rachel Dickinson General Manager

"Friendly, Convenient, Well Managed"

4
02/06/2018

We spent a total of 19 nights at this hotel. It is an older property but well maintained and staffed. The location is very convenient to the inner harbour and downtown so it's a good choice for tourists. (They also offer long stay rates.) There is a complimentary breakfast and a coin laundry room (only 2 washers and 2 dryers but they are good machines). There are various stores and services within walking distance (grocery, liquor, pharmacy, coffee shops, restaurants, etc.) Front desk staff were helpful (special thanks to April) and housekeeping staff were great. If you don't want or need a fancy hotel, this is a very good place to stay. Upper rooms on the harbour side have nice views but it can be noisy because of an adjacent outside bar, float planes and boat traffic. The opposite side of the building may be a bit quieter although there is quite a bit of traffic from tourists (buses, horse drawn carriages, etc.) There is secure underground parking, a fitness room and pool. WiFi was reasonably good.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear myoyster09, Thank you for choosing our hotel for your extended stay visit to Victoria. We appreciate all of your comments and compliments, as the feedback really helps us see where we can continue to improve our hotel experience for future guests. We are very proud to offer a great hotel experience in the best location in Victoria. Thank you again for staying with us, and for recommending us. Sincerely, Rachel Dickinson General Manager

"great stay in close proximity to victoria downtown"

4
31/05/2018

Best Western Downtown Victoria BC offers a quality stay within walking distance to all the Highlights of the Downtown area, the Hotel has nice well maintained facilities, like heated outdoor pool, Gym and Sauna, the underground parking is for additional fee, super nice and friendly helpful staff, the breakfast included offers hot dishes as well as the regular breakfast items...just perfect

"Great Location"

3
28/05/2018

Very good location to walk to the inner harbor and free parking is the best I can say. Room was a suite and very cramped, good view from patio but it was so dirty we didn't use it. Pool was outdoors and cold for my taste, whirlpool was nice but changing room was tight. Suite did have a full stove, pots & pans, fridge and service. Breakfast was about what you would expect for free. Online photos made it appear far bigger than it was, ok for the price & location.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear jamesrM2746RU, Thank you for choosing our hotel for your visit to Victoria. We hope that you enjoyed your time in our beautiful city and that you were able to see all of the picturesque sights that Vancouver Island has to offer. We appreciate you taking the time to share your comments with us, as feedback from our guests helps us to identify where improvements can be made in our service and amenities. I am pleased to hear that you enjoyed our convenient Inner Harbour location. To clarify for others reading your review, the guest room that you booked was what we describe as a Studio Room; approximately 410 sq feet, with a private balcony and kitchenette. We do offer larger One Bedroom Premium Suites which have a separate bedroom, living room, kitchenette and dining area and those are approximately 650 sq. ft. As well, underground and gated parking is available for a nominal daily fee. Again thank you for taking the time to share your comments with us. I truly hope that you enjoyed your visit to Victoria and would very much appreciate the opportunity to be of service to you again. Sincerely, Rachel Dickinson General Manager

"getaway to Victoria"

5
24/05/2018

From the moment we entered the hotel we were greeted with friendly helpful staff, The room was clean and very comfortable, the view from the balcony was nice . Our stay in Victoria was made nicer by the people at the Best Western.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear beachbums2014, Thank you for your lovely compliments on your recent stay with us! I am so pleased that you found the rooms clean, comfortable and well-appointed, and as well that you enjoyed the view from your guest room balcony. Your kind words on the high quality of service and friendliness of our entire hotel team is very much appreciated and I have shared this with all the staff. Thanks again for choosing to stay with us and I sincerely hope that we have an opportunity to welcome you back to Victoria again soon! Sincerely, Rachel Dickinson General Manager

"Great Hotel to Stay At"

5
21/05/2018

Easy walking distance to inner harbor, Parliament Buildings and Empress Hotel. Various eating establishments in this area also. The hotel front desk staff were extremely friendly and offered their assistance. The morning breakfast staff were friendly, replenished the food items prior to being empty. The rooms were refreshed every day and were left in clean order.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear momclaassen, I truly appreciate you taking the time to share your comments with us following your recent visit to Victoria. We are delighted to hear that you enjoyed your stay at our Inner Harbour hotel, and it pleases me to hear how you were treated so well by our excellent staff. I hope we have the pleasure of welcoming you back "down island" again soon to enjoy our Inner Harbour hotel and all that there is to see and do in Victoria. Sincerely, Rachel Dickinson

"Great stay"

5
20/05/2018

We stayed 3 days and was very appreciative that we could check in early, it's an easy walk from Clipper Service and walkable to Downtown, Parliament and Fishermans Wharf. Very comfortable king size bed and large room with lounge area. We had a small kitchenette which had a full size stove, so you can eat in if required, there is a good supermarket a few blocks away on Michigan. Was very quiet and we could sleep with the windows opened. Good selection at breakfast, nice granola, fruit and hot items that change each day. The breakfast room does get v crowded and the hotel advises you the quieter times

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear JudyGraham, Thank you for choosing our hotel for your recent visit to Victoria. We appreciate your kind compliments regarding our convenient Inner Harbour location and amenities such as the complimentary breakfast. Thank you again for your review and recommendation to others. We hope you choose to return to our beautiful city again soon. Sincerely, Rachel Dickinson General Manager

"Nice place to stay"

4
18/05/2018

Nice place to stay...good location in downtown Victoria. Close to shopping and tourist sites including fisherman's wharf. Hotel is nice with outdoor pool, hot tub and fitness center. Big rooms compared to other hotels in downtown Victoria

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear Drew H, Thank you for sharing your review with us. I am pleased that you chose to stay with us and give us the opportunity to play a part in your visit to Victoria. We hope to welcome you back again soon. Sincerely, Rachel Dickinson General Manager

"Way to save the weekend"

5
16/05/2018

Had a terrible stay at a location next door and when I called to see if these guys could accommodate us; they were amazing. All I wanted was a king size bed.. for the same price as the previous disaster hotel we are in; we were given a king suite.. kitchenette and all. Beautiful king comfy bed; carpeted Floors, clean bathrooms and a beautiful two balconies off the room. Breakfast included the next day! Pool was quaint but temp was good. Saved the whole weekend for us on our last night!! Will defiantly be staying here again!!

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear crosbylorraine, Thank you for the lovely compliments detailing your recent visit with us. It gives me great pride to hear how our team went above and beyond to accommodate your reservation. I truly appreciate you taking the time share your experience with others, and for noting some of the great features and amenities that the hotel offers, such as our complimentary breakfast buffet, clean rooms and recreational facilities. We look forward to welcoming you back again for another visit soon. Kind regards, Rachel Dickinson General Manager

"comfy stay"

5
12/05/2018

We stayed at this hotel for 5 nights. Very Clean, bedding was comfortable, no backache, Loved the pillows. Great location, right by the harbour, easy walking to fisherman's wharf and the breakwater, tourist info & tours also within walking distance. Rarely used our car. Nice running trails toward the breakwater. Kitchen is small, but had everything we needed. Nice balcony, ours looked over the pool and a pretty little park. You could hear the ferry horn about once a day, but quite quiet otherwise (& not during sleeping hours anyway). There is some construction (on the street) going on, but wasn't a problem for us. Breakfast was the standard, but fresh & tasted good. Enjoyed our stay very much.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear Wendyj07, We truly appreciate you taking the time to write your review, and for noting some of the great features and amenities that the hotel offers, such as our complimentary breakfast buffet, clean rooms and great location in the Inner Harbour. We hope you choose to return to our beautiful city and that we can welcome you back again soon. Sincerely, Rachel Dickinson General Manager

"Best Hotel in Victoria"

5
11/05/2018

We were greeted by very friendly staff at the front desk. They were very competent and everything was done fast. The next morning we had a delicious breakfast. It was the best breakfast we have ever had at a hotel.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear Gerda H. Thank you so much for taking the time to post this review following your recent stay with us. We are pleased to hear that you enjoyed the friendly service of our team and the complimentary full breakfast buffet. Thank you again for recommending us to other travelers. Sincerely, Rachel Dickinson General Manager

"Best Western Plus"

5
10/05/2018

We stay here every year for 3 nights as we get together with friends from out of town.we used to stay at the Empress but are very happy at the Best Western. Love the balcony and table and chairs.Equipped kitchen, flat screen TV and $12. Secured parking. Great breakfast room and friendly staff. Walking distance to everything! No AC but fan provided.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear Marti T, What a great review of our hotel from a frequent guest! We appreciate all of your kind compliments regarding our location and the service and amenities we provide, and want to thank you for your loyalty to our hotel. I hope we have the pleasure of welcoming you back again next year to enjoy our Inner Harbour hotel and all that there is to see and do in Victoria. Kind regards, Rachel Dickinson General Manager

"April stay at the Best Western"

5
09/05/2018

April is a great time to have a holiday in Victoria B C. and the Best Western Inner Harbour I right in the middle of everything down town. The trees are all in full bloom and it is really a beautiful time of year.The hotel and staff were first class and the area is very quiet so we always get a good night's sleep. Thanks again to all at the BW.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear wnbird, Thank you you very much for your review of our hotel! We appreciate the compliments and are very happy to hear how much you enjoyed your stay with us. You are so correct that April is a very beautiful time in Victoria, with flowers blooming and cherry blossoms covering the trees. It is definitely my favourite time of year in the city. Thank you again for staying with us and for recommending us! Kind regards, Rachel Dickinson General Manager

"Well positioned in Victoria"

4
06/05/2018

We used this hotel as our base for touring around Victoria for 3 days. Our end unit 501 was a spacious room with a full kitchen. The view from the room was the inner harbour and local road construction was quite noisy but will be gone soon. No air conditioning so if it is warm and you open the window expect noise. The included breakfast room had different egg and meat offerings daily. Very good. Parking underground at 12 was a bargain. The hotel is a 5 minute walk to the Enoress and downtown. Good choice

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear ScoutW, Thank you for taking the time to complete a review of our hotel following your recent visit to Victoria. We are delighted to hear that you enjoyed your stay and found our Inner Harbour location to be superb, and all that it is we offer to be of great value. I am sorry for any inconvenience you experienced as a result of The City of Victoria's road work near our hotel. We anticipate this necessary work will be completed shortly Thank you again for taking the time to share your review and we look forward to seeing you when you are next in Victoria. Warm Regards, Rachel Dickinson General Manager

"Great location"

5
05/05/2018

Room was very clean, beds comfy, kitchen was well stocked, incl. wine glasses. Within walking distance to restaurants and pubs, no need to take the car. Secure underground parking a bonus. Staff was very friendly, breakfast was good with lots of options. I would definitely stay at this hotel again.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear corrih137, Thank you kindly for your lovely review of our hotel. We are very happy to know you found us to be conveniently located in the Inner Harbour with clean and comfortable rooms. We hope to have another opportunity to welcome you back again soon! Warm Regards, Rachel Dickinson General Manager

"Super in every way"

5
04/05/2018

Building excellent. Breakfast generous. Staff went above and beyond in helping me with relative in a wheelchair. We forgot a tablet in the room and they contacted us before we realized it was missing to say it had been found by housekeeping and arranged to return it to us! Beautiful location and beautiful people

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear KB, Thank you for choosing our hotel for your recent visit to Victoria. We appreciate your kind compliments and I am proud to hear how our entire hotel team went above and beyond to deliver superior service. Thank you again for staying with us and for recommending us! Warm Regards, Rachel Dickinson General Manager

"Excellent Stay"

5
03/05/2018

This was my second stay at this hotel and wow, they have done the beautiful renovations. Honestly, I didn't expect this from BW. Clean spacious room and bathroom, comfortable bed and pillows and the staff were very friendly especially the girl in the breakfast room was very helpful. I have no doubt that I will go back here for my next stay in Victoria!

"Great location, our room a little noisy."

4
29/04/2018

The location was great in the Inner Harbour close to lots of good food places. Easy walk from the hotel. The staff was so great & friendly. The room was nice but bathroom a little tight(small). It was definitely much more affordable than some of the hotels nearby.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear sandramT6254UV, Thank you kindly for taking the time to share your review following your recent stay with us. We are so pleased to read how you enjoyed your time in our beautiful city, our friendly Team and our great Inner Harbour location. We appreciate the feedback and look forward to another opportunity to welcome you back again soon!

"Nice Place to Stay!"

5
29/04/2018

I spent 8 days in Victoria and the Best Western Plus Inner Harbour was the perfect place to stay. It's in a good location with easy access to downtown and the harbor area. Front desk staff were friendly and helpful, with tips on places to see and eat. Every morning you can start with a free breakfast (eggs, sausage, potatoes, waffles, pancakes, cereals, rolls, fruit, yogurt, donuts, coffee, tea, and juice) to fortify yourself for the day's activities as Victoria is a very walkable city and you want to be out and about. The rooms were nice (with a kitchenette) and the housekeeping staff does a great job keeping things clean.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear Gentle_Tread, Thank you for your lovely compliments on your recent stay with us. I am so pleased that you found the rooms to be clean, comfortable and well-appointed, and that our convenient Inner Harbour location was perfect for your stay. Your kind words on the quality of service that you received from all the staff is very much appreciated and have been shared with our entire team. Thank you again for choosing to stay with us and I sincerely hope that we have an opportunity to welcome you back to Victoria again soon! With Warm Regards, Rachel Dickinson General Manager

"Perfect Location! Friendly Staff! Great Rooms!"

5
27/04/2018

The hotel is located very close to the Inner Harbour, and within walking distance to most things. The staff was super friendly and always had a smile. I loved the breakfast and all of the options available. Our room was clean, nicely decorated and we loved having the little balcony & kitchenette! I will definitely be staying here when I come back to Victoria!!

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear cemmers, Greetings from Victoria! Thank you so much for taking the time to write such a wonderful review about your recent stay. We are so happy to hear that you enjoyed your time with us and greatly appreciate your kind acknowledgement of our hard working Team! Thank you again for taking the time to share your thoughts and for recommending our hotel to others, and we certainly look forward to your return visit to Victoria. With Warm Regards, Rachel Dickinson General Manager

"exellent stay"

5
25/04/2018

best of staff. excellent location. very good hot breakfast. no complaints on anything at hotel including staff. the staff was very helpful with printing out boarding passes for our flight home . they also helped us booking airport shuttle for trip back to airport. also wake-up call upon leaving for airport.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear glsproule, Thank you very much for your review of our hotel! We appreciate the compliments and are very happy to hear how much you enjoyed your extended stay with us! We hope to see you again soon! With Warm Regards, Rachel Dickinson General Manager

"Great location and beds!"

5
24/04/2018

Loved everything about this hotel. Location was amazing for a great price. The beds and pillows were better than I've had in much more expensive hotels. Breakfast and customer service was good as well.

"Good stay except for the bed"

4
21/04/2018

Everything was great about our stay except the bed. It was caving in towards the middle. My husband and I kept rolling into the middle all night. The bed needs to be replaced. Otherwise the hotel is great, it's clean and comfortable. The breakfast included had a good variety, cereals, toast, bagels, yogurt, coffee and tea. The location is excellent, you can easily walk to downtown and it's right on the inner harbour and near the parliament buildings.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear travelbug1999; Thank you kindly for taking the time to review your recent stay with us. We are pleased you enjoyed our inner harbour location and the waling distance to so much to see and do in this beautiful city. Our apologies for any discomfort with the mattress - it will be checked and replaced as soon as possible - we do keep on top of any sort of reports such as this, so rest assured of your comfort next visit! We look forward to another opportunity to welcome you back again soon! With warm regards, Thaylin Parrish General Manager

"Great Hotel!"

5
19/04/2018

From check-in to check-out everything was perfect. Clean comfortable room(including the beds) great breakfast. Staff are all very pleasant. The hotel is located in a great area-lots of sights within walking distance. Would recommend this hotel when travelling to Victoria.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear Harry A; Thank you kindly for your lovely review of the Best Western Plus Inner Harbour after your recent stay. We appreciate your recommending us for other travelers and also for us to have another opportunity to welcome yo back again soon! Thank you again for taking the time to review us. With warm regards, Thaylin Parrish General Manager

"Amazing hotel"

5
18/04/2018

Stayed here with my son for 3 nights while visiting family. It was truly a wonderful hotel. Everyone was friendly and helpful. The room was soclean snd contained a litchen which was ideal. The rooms are upgraded and everything is great. The cleaning staff made sure we had all we needed and were so friendly. The breakfast club that had a woman who was delightful. She always greeted us enthusiatically and was very cheerful. The food was stocked up well and there were many different things to eat. The hotel is located close to attractions and the inner harbour. It is also close to the buses. All staff were super friendly. I will stay there again and am looking forward to returning Allison

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Greetings from Victoria! Thank you kindly for your wonderful review of the Best Western Plus Inner Harbour after your recent stay. We greatly appreciate your acknowledging the efforts of our housekeeping team as well as our amazing breakfast room ladies too. We look forward to another opportunity to welcome you back again one day soon! With warm regards, Thaylin Parrish General Manager

"Excellent Location and Staff"

5
14/04/2018

This is a great place to stay in Victoria. Close to the Inner Harbour and walking distance to the Museum, I-Max and tons of restaurants. Super quiet and walkable neighbourhood. Very clean and comfortable. Will definitely stay here again.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear Hans E; Thank you kindly for taking the time to share your review of our hotel. It sounds like you included lots of the near by amenities on your visit to this beautiful city. We look forward to welcoming you back again one day to the Best Western Plus Inner Harbour. With warm regards, Thaylin Parrish General Manager

"A one week getaway in beautiful spring."

5
13/04/2018

Excellent service. Anything we needed was dealt with right away. Desk staff helped with booking trip to the airport, and printing off my boarding passes. Great popcorn with Friday night movie. Friendly, courteous staff Loved the variety in the breakfast room

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear meredith m; Thank you kindly for your lovely review about the Best Western Plus Inner Harbour. We so appreciate your acknowledgement of our team and our included amenities. We look forward to another opportunity to welcome you back again soon! With warm regards, Thaylin Parrish General Manager

"Auper Location and service!"

5
13/04/2018

A two block walk from the Coho Ferry, three blocks to the Empress and downtown Victoria! A quiet and clean hotel with up to date, remodeled rooms. Complimentary breakfast is a plus. Great place to stay, and affordable.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear Cheryl Sophia N; Thank you kindly for taking the time to review our hotel after your recent stay. We are pleased you enjoyed our inner harbour location and included amenities. We look forward to welcoming you back to the Best Western Plus Inner Harbour! With warm regards, Thaylin Parrish General Manager

"This is a very nice hotel within walking distance to the harbour, shopping and points of interest."

5
29/03/2018

The staff is very pleasant and well informed about the area. The breakfast room has an exceptional variety of food and the staff is very friendly. The buffet breakfast has different hot food everyday along with choices of waffles, pancakes, cereal,yogurtt etc.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear ruth92018; Thank you so much for taking the time to review our hotel after your recent stay! We are very happy to read how you enjoyed our included hot breakfast, and the area knowledge shared by our lovely team! We hope to have another opportunity to welcome you back again soon. With warm regards, Thaylin Parrish General Manager

"Enjoyable Trip"

5
24/03/2018

Very nice hotel within walking distance to downtown and other interesting points. The breakfast was amazing lots to choose from and the lady attending the breakfast kept it stocked up all the time. The cleanliness of this hotel was exemplary the staff were very helpful and friendly. I would certainly stay there again and recommend it to my friends .

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear Ailsa S; Greetings from Victoria and the Best Western Plus Inner Harbour. Thank you so much for taking the time to review your recent stay with us. We are so pleased to read how you enjoyed your visit, including the provided hot breakfast. Thank you also for acknowledging our Team - We appreciate your kind words. It is our greatest compliment to know that you will choose us for your next stay in Victoria and tell your friends as well - Thank you! We look forward to seeing you again soon. With warm regards, Thaylin Parrish General Manager

"A+ place to stay"

5
23/03/2018

Best Western Plus Inner Harbour is the best place to stay in the area if you want to enjoy downtown Victoria experience day and night with or without family. great location near the parliament house and several key Victoria's attractions for family and solo.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear Masroor K; Thank you for your review of us here at the Best Western Plus Inner Harbour! We appreciate your choosing us to stay as you enjoy this beautiful City. We hope to see you again soon! With warm regards, Thaylin Parrish General Manager

"The go to place to stay in Victoria"

5
21/03/2018

Excellent location, walking distance to many restaurants and tourist attractions, reasonable prices, excellent breakfast, friendly staff, some rooms with a nice view, underground parking with a surcharge. Pool is seasonal.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear Steve C; Thank you very much for sharing your review of your stay with us here at the Best Western Plus Inner Harbour. We are very pleased you enjoyed your stay and our great location! We hope to have another opportunity to welcome you back again one day soon! With warm regards, Thaylin Parrish General Manager

"Outstanding Customer Service!!"

5
20/03/2018

This is our second stay at the BWPIH, our first was three years ago in March - each occasion for a two-week duration. We had originally chosen the BEPIH because it is a smoke-free pet-free hotel, includes breakfast, and because it has king-size beds with pillow-top mattresses. Additional “pluses” include availability of reduced rates for extended stays in some winter months, gated underground parking, small kitchenette, great location (walking distance to the Parliament buildings, Royal B.C. Museum, Robert Bateman Gallery, fisherman‘s wharf, and many other downtown Victoria attractions), and a beautiful view overlooking the Inner Harbour with its constant activity of ferries, boats, float planes and water taxis. But the staff and management set this hotel apart from others. Yes, they are friendly and helpful, and yes, the hotel is well kept with high standards of cleanliness and organization. But their attention to detail and responsiveness are truly exemplary. Two examples will illustrate. We arrived late afternoon, checked in, and our room on the seventh floor was fine. When we went to bed, however, we thought that maybe the pillow-top mattress was getting a bit tired and saggy, but maybe we were just tired after a long day of traveling. But upon reflection in the morning we decided to raise it with the front desk after breakfast. Rather than the typical response that they would see if another room might be available later in the day, etc., our concern was graciously accepted and that maintenance would come and check in an hour or so. They arrived just before 10 am - with a brand new mattress in tow - which was in place within ten minutes and they were gone! The second example relates to a sluggishly draining toilet, which often requires several calls to get a response, and sometimes not until it overflows. The third or fourth day in, I thought that the toilet was draining poorly, so I made a mental note to mention it at the front desk. But I forgot and we went out for the morning. When we got back after lunch, maintenance was there with a “clean out snake” doing the needful. Apparently, the cleaning person noticed the slow-draining fixture and arranged to have it tended to before the problem got worse. We have travelled a lot, and have never seen such prompt service. Since our last visit three years ago, we noticed a number of improvements/upgrades to the facility which again indicates an attentiveness to providing guests with top-quality service!!

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear prairiehawk; Greetings from Victoria! Thank you so much for taking the time to share your experience about the Best Western Plus Inner Harbour. On behalf of the entire Team here, I thank you so much for your kind words. Your experience is what we strive to provide for all our guests! When things are great, we like to know as it helps us to know we are on track to provided memorable experiences. If something is off, tell us - and when we know we can usually fix things! All feedback is welcomed and valued. We have a truly genuine group of hospitality professionals here - we love to share our city! It is our greatest compliment to know that you have chosen to return to us again. We hope you will do so again so that we may welcome you back to your home away from home in Victoria! Once again, thank you for your time and we look forward to seeing you soon! With warm regards, Thaylin Parrish General Manager

"Another very good stay"

5
18/03/2018

First time I have been upgraded to the top floor with a harbor view and I loved it.If you enjoy views as a part of your vacation experience as I do this is a good choice to watch the coming and goings of the inner harbor. The hotel itself is quaint and on the small side Good location Nice clean rooms with balconies and small kitchenette makes for very good value Comfortable beds Staff have allways been very friendly on all my stays Parking on site No restaurant or bar but they do provide a reasonable breakfast with coffee,tea etc in an eating area

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear islandrockin; Thank you kindly for taking the time to review your recent stay with us. We are very pleased to know you enjoyed your time here again at the Best Western Plus Inner Harbour.! Victoria is such a beautiful city - with much to see, do, eat and explore. It's very important to us that we know you enjoyed your down-time relaxing in the hotel rooms as well, and found breakfast to be a great start to your days! We sincerely hope to have another opportunity to welcome you back to stay again soon. With warm regards, Thaylin Parrish General Manager

"fabulous location fantastic room"

5
09/03/2018

everything from checking in ,the room,the view ,the staff and the breakfast was fantastic. 5 days stopping at different hotels around Vancouver Island and this was the best buy a long way. Would highly recommend to anyone coming to Victoria

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear buzzLeicester; Greetings from Victoria! Thank you kindly for taking the time to share your review of your recent stay with us. We are so pleased to read how you enjoyed your time with us, our Team and our included amenities. We are very appreciative of the feedback and look forward to another opportunity to welcome you back again soon! With warm regards, Thaylin Parrish General Manager

"Coming back"

5
03/03/2018

We have stayed at this hotel on a few occasions. Great location,great rooms and great views. Coming back in April and wondering about coffee makers in the room. Do they use pods now? When we have stayed here, we have been able to walk almost everywhere. Great place to stay. Highly recommend

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear 376lindan; Thank you for your review - We love our repeat guests! (And new ones too!) We do have single-use coffee makers in all guest rooms now. Proudly serving a fair-trade and organic pod style, from Vancouver called Freshly Roasted. There's always coffee and tea in the lobby for our guests too. We look forward to welcoming you again soon! With warm regards, Thaylin Parrish General Manager

"Great base for our vacation"

5
24/02/2018

Great value, clean comfortable room, within walking distance of much of Victoria. Buffet breakfast was good for getting you started for a day of sightseeing. Very helpful staff. This was our second time staying there,

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear Rand S; Thank you for taking the time to review our hotel after your recent stay. We are pleased to know you enjoyed your time in Victoria and that we were a good starting point for your busy days! We appreciate that you chose to stay with us again and hope to have another opportunity to welcome you back again soon! With warm regards, Thaylin Parrish General Manager

"Parking Charge Decreases the Value of a Good Location Hotel."

4
22/02/2018

BW Inner Harbour is within walking distance to Victoria Inner Harbour, the BC Legislature, Douglas Street, Government Street where all the shops and restaurants are located. The room is spacious, everything works well in the room, and it is very quiet, and my wife and I slept well. The hot breakfast was adequate. The only one thing I don't like is the $12 parking charge per night. To me, the parking charge has decreased the value of the staying at BW Inner Harbour. If you have no problem paying the $12 per night parking charge, BW Inner Harbour is a good hotel to stay in Victoria.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear 2CanadianTravellers; Thank you kindly for taking the time to share your review of our hotel after your recent stay. We are pleased to know you found our location on the inner harbour to be well suited for all the experiences you enjoyed, and that you were well-rested in our quiet hotel also. I am sorry you did not find value in the gated underground parking. We, like many hotels in the area do have a nominal fee for those who wish to park off the street. We hope you will give us another opportunity to welcome you back to stay again in the future. With warm regards, Thaylin Parrish General Manager

"Family Day long-weekend fun"

5
12/02/2018

Best Western Plus Inner Harbour Victoria is like home away from home. Great staff, comfy beds in nice sized room with balcony harbour view and separate kitchenette. Popcorn & movies for the kids in the evening, breakfast room with a good selection in the morning. Hotel staff are friendly, welcoming and are helpful with information about area attractions. Thanks Best Western Inner Harbour, hope to visit again soon!

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear Claudia D; Greetings from Victoria! Thank you so much for taking the time to write such a wonderful review about your recent stay. We are so happy to read that you and your family enjoyed your time with us, and in Victoria. We greatly appreciate your kind acknowledgement of our hard working Team! We hope to have another opportunity to welcome you back again one day! With warm regards, Thaylin Parrish General Manager

"Super great location!"

5
08/02/2018

Great location at a walking distance from parliament buildings and inner harbour. Found ample parking near by. The breakfast is included-such a time saver on busy mornings. Staff attentive to the customers needs. Large room and office space area.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear lorrained912; Thank you for sharing your review! We are pleased to know you enjoyed your stay and look forward to welcoming you back again soon. With warm regards, Thaylin Parrish General Manager

"Thank you "

5
05/02/2018

Very friendly and knowledgeable staff. Room was nice. Bed was comfortable. Didn't need kitchenette but it would be nice to have if we were there longer. Exercise room was small but adequate and had a set of free weights that I liked. Whole place was very clean and in excellent condition. Nicely decorated.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear Carl S; Greetings from Victoria. Thank you so much for your review of our hotel after your recent stay. We are very pleased to know you enjoyed your time in Victoria and found our rooms to be clean and comfortable. We look forward to another opportunity to welcome you back again soon! With warm regards, Thaylin Parrish General Manager

"Another great weekend in Victoria!"

5
04/02/2018

We planned a quick visit to Victoria and called our favourite hotel for a reservation. The booking was easy and staff are always helpful and efficient. We love the convenient location and are grateful for the free parking afforded to guests who live on the Island. The room was spacious, clean and well appointed as was the bathroom. Plenty of towels, a good over the bath shower with adjustable head, lots of hot water and basic toiletries. The breakfast, which is included in the room price, offers plenty of choice - with granola, fruit, cereal, bagels, scones, toast, waffles, muffins, yogurt and more. A variety of bread is always offered. Cooked items (Eggs, sausage, bacon etc) are kept warm, and are replenished regularly. We always check this hotel first as it suits our comfort, cleanliness and budget.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear Westerham; Thank you kindly for taking the time to review our hotel after your most recent weekend getaway to Victoria! It is our greatest honor to know that you choose us as your favorite hotel in Victoria! We endeavor to continue to be your home away from home with our focus on value and exceeding our guests expectations. Thank you for your kind acknowledgement of our team as well. We have an incredible group of dedicated hospitality professionals who truly love to share this beautiful city! Thank you once again for taking the time to review us and we look forward to welcoming you back again soon! With warm regards, Thaylin Parrish General Manager

"A good hotel in a popular tourist destination"

4
03/02/2018

A very good deal for travel to Victoria - excellent location - clean - good service and reasonable rates. The addition of free parking and free breakfast makes this an attractive hotel for those on fixed retirement incomes wanting to stay in a popular tourist city.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear Gavin M; Thank you kindly for taking the time to review our hotel after your recent stay. We are pleased to know you found us of good value for your trip to Victoria. We hope to welcome you again one day soon! With warm regards, Thaylin Parrish General Manager

"Return Time and Time Again!"

5
29/01/2018

Such a wonderful location to access the inner harbour of Victoria, this Best Western has the absolute best breakfast of any Best Western we've been at. The variety of egg dishes and the lovely selection of baked items is sure to please the most picky of eaters. Scones every morning for breakfast in Victoria - perfect! The rooms are spacious with kitchenettes. The staff are all very cheerful and eager to make your stay very memorable with great ideas of restaurants and things to do to keep you entertained. We took at peek at the Penthouse Suite and it is phenomenal! It can be booked for longer stays. Perhaps someday we'll do just that!

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear Brenda M; Greetings from Victoria! Thank you so much for taking the time to write your lovely review of your stay with us. We are so pleased to know you enjoyed your time on the inner harbour, and also found our included breakfast met your needs too! We do indeed have a wonderful team here and we all enjoy sharing tips about this beautiful city. Do consider staying for a longer time in the winter months, with us! We look forward to another opportunity to welcome you back again soon. With warm regards, Thaylin Parrish General Manager

"Friendly Service"

5
24/01/2018

Everyone was very friendly, informative and helpful. LOVED the little kitchen in the room. Was only there one night, but would go back for its proximity to the museum, downtown, etc. I didn't have the time to check out the spa or restaurant, so I can't rate those, but the room was great.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear Shelley C; Thank you kindly for taking the time to review our hotel after your recent stay. We appreciate your choosing us for your night in Victoria and look forward to another opportunity to welcome you back again soon! With warm regards, Thaylin Parrish General Manager

"Comfortable and Convenient"

5
23/01/2018

Our overall experience with this hotel was excellent. The staff was attentive at the front desk and in the breakfast room. The room was spacious with two arm chairs so we could both sit and enjoy a coffee. Better yet there were two luggage stands which made it very convenient. Most hotels have only one and so one person has to put their suitcase on the floor. This room had a kitchenette although we only used the fridge. The breakfast was both hot and cold options and on day 2 the hot options were different from day 1, so there was some variety. A nice touch! This hotel is a 5-minute walk from all the main tourist attractions at the inner harbour. The price for the room and 1/2 price parking ($6) made this a stay well worth the cost.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear HAWK - The Traveller; Thank you so much for taking the time to review your recent stay with us. We are very pleased to read that you enjoyed your time in Victoria,and also enjoyed our great inner harbour location! We appreciate your acknowledgement of our team as well. We do hope you will have another opportunity to visit us again soon! With warm regards, Thaylin Parrish General Manager

"Super nice hotel"

5
21/01/2018

We were only there for one night, but wouldn't hesitate to stay again. The staff are friendly and welcoming. We had a lovely, comfortable room w/ a kitchenette. You cannot beat the location being so close to the inner harbour. Secured underground parking is a plus. It is a very clean hotel. The breakfast room is bright and clean w/ a nice selection of food items and staff are available if you need assistance. Highly recommend.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear IslandLife21; Thank you kindly for taking the time to review our hotel after your recent stay. We are very pleased to know that you enjoyed our great location for visiting all the attractions and beautiful areas of our beautiful city. Also pleased you enjoyed our included daily breakfast and parking was a plus. Thank you for your kind acknowledgement of our team too! We hope to have another opportunity to welcome you back again soon! With warm regards, Thaylin Parrish General Manager

"Really liked that hotel"

4
17/01/2018

I really want to give it 5* except that the front desk stuff was not all that friendly. She did check us in quickly, we got upgraded for free into a beautiful room with kitchenette facing the harbor... What an amazing view! I felt sorry that we were only there for one night. Enjoyed the hot tub, and the breakfast was great. Location is walking distance to everything: bus station, ferries, sightseeing. I loved Victoria and would love to come back and I would pick up this hotel for our return trip. My only unexplained comment is that I am a BW loyalty member, so I asked the front end girl to add my stay to my membership account as I had not done it myself. I did not have an account with me, and she refused to look me up and she said she would do it later. So to save her time, I looked up my account number myself and brought it to her downstairs upon my checkout. She took it but did not enter it in (there was no line, so she was not really busy). She said again she would do it later, but never did. I do not have a printed bill from the place, so I cannot do it myself. I don't understand why she would not do such a small favor done to me in other hotels, or if she did not know how to do it (she looked very young and probably not experienced), at least she should have said honestly that and call for a manager or someone else to help.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear hitulu; Thank you for taking the time to review our hotel after your stay in early December. I am pleased you enjoyed the complimentary upgrade to the partial harbour view room, our included amenities such as the whirlpool and breakfast. I'm sorry you felt your loyalty membership was not taken into consideration; there may have been some confusion on how brand points and third party / on line travel agent points are applied. Using a third party / on line travel agent to reserve your stay with us as opposed to our brand website or directly to us, doesn't allow our hotel to apply brand loyalty points. When the third party site is used to book and pay for the room, no receipt is available to give you from our property. I hope you will consider staying with us again in the future and thank you once again for taking the time to share your review. With warm regards, Thaylin Parrish General Manager

"Clean, comfortable, decent breakfast"

5
15/01/2018

We had a king sized suite with a kitchenette. The hotel and room were both clean, pleasantly appointed, and comfortable. We had two balconies (not facing the harbour) and a corner unit. The breakfast was very decent for a continental - waffles, pancakes, potatoes, eggs, sausage, and the usual cereals, fruit, yogurt. Overall we were very satisfied with the stay!

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear Erin D; Thank you for taking time to review your recent stay with us! We are very pleased to know that you were comfortable and enjoyed the room, and included breakfast. We look forward to welcoming you back again soon! With warm regards, Thaylin Parrish General Manager

"35th Wedding Anniversary Celebration!"

5
12/01/2018

Excellent location. Spacious room overlooking the inner harbour & park, comfortable bed. Staff is happy, friendly, professional & helpful. A great stay, as always, but made extra special by having our 35th wedding anniversary acknowledged on arrival & with a card & chocolate in our room.

"Excellent Value and Location"

5
12/01/2018

It was our first visit to Victoria in over 20 years so we wanted a hotel close to the waterfront that didn't cost an arm and a leg. We chose the Best Western Plus Inner Harbour based upon price, location and TA ratings. We're very pleased with the choice. Check-in was a breeze and in no time we were in our well-appointed two-queen room. The room had all the amenities we could ask for: flat-screen TV, comfortable work desk, dresser, two easy chairs with table, nice bathroom, small but well-equipped kitchenette with cozy nook, zippy wifi and a nice balcony. Not sure how we lucked out but we got a decent view of the harbour even though it was supposed to be a park view. The bed was very comfortable and the room, while not extremely spacious, never made us feel cramped. From the front desk to maintenance to breakfast room and housekeeping, staff were always pleasant and courteous. Complimentary breakfast featured several hot items and was definitely at the top end of the scale. Location was very convenient to downtown attractions like the harbour, the Empress Hotel, the BC Legislature and ferries. Senior/AARP rates were quite reasonable for what we were getting, only $130/night plus tax, and secure parking at $12/day was well-priced too. Granted is was December and the low season, but we still felt that value was excellent. We'd definitely stay here again and have already booked our next trip this spring. No hesitation giving this hotel 5 stars out of 5.

"Good overall stay"

4
11/01/2018

Great stay, will be staying again next week. Only complaint is that the fridge was noisy and there was lots of hallway noise in the morning. Check In and out was quick and pleasant. Breakfast was great

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear rockmon2017; Thank you for taking time to review your stay. I hope we will have another opportunity to welcome you back and perhaps a different area of the hotel will be better suited. With warm regards, Thaylin Parrish General Manager

"Outstanding!"

5
07/01/2018

We enjoy this hotel. The staff is amazing, friendly and professional. The rooms are clean and comfortable. It is a terrific location, easy walk into town, or the other direction on a beautiful walking path along the harbor. We appreciate the nice variety in the breakfast as well. We came here for our anniversary, and liked it so much we brought our whole family back for New Years! And.....We have already booked for next year. ??

"Enjoyed our stay at the BW Plus Inner Harbour hotel"

5
05/01/2018

I stayed here in early December with my husband for 2 nights. We caught the BC Ferry Connector from Vancouver airport, and the final stop of the bus in Victoria was an easy 10 minute walk from the hotel. I had prepaid for the stay, and check in was very easy and the ladies behind the counter were very friendly. I recall them taking a $50 security deposit (purchase authorisation) from our credit card. No big deal. Our room was on the 7th floor, had a 'partial' view of the harbour (full view we thought!) and was very spacious. The bathroom is looking a little tired, but other than that, everything had been thought of. There was a small kitchen, with dining table and chairs, two armchairs plus a work desk and chair. The bed was so amazingly comfy. Out of the all the hotels we stayed at in Canada (4) this bed was the best by far! The rate includes breakfast, and this was perfectly fine. Eggs, bacon, potatoes, etc, plus the usual cereals, yoghurt, pastries, breads. Husband said coffee wasn't the nicest. We used the underground parking on the second night, and it was good value ($9 or $12 - sorry I can't remember!!).. The hotel is also in a fantastic position - a few minutes walk to the Royal BC Museum, and a 10 minute walk to the centre of the city, including lots of restaurants, shopping etc. We really enjoyed our stay at this hotel and would not hesitate to stay here again, and will recommend to friends and family. Thanks to the staff for making our stay really lovely! Congrats to the whole team :)

"Extremely Helpful Staff"

5
05/01/2018

Staff were extremely helpful. Hotel was very close to the harbour and Parliament buildings. Room was very quiet and a very good breakfast was included. Lobby has some beautiful wood pieces and service was excellent.

"Best hotel stay in Victoria"

5
04/01/2018

This hotel is awesome. Great location near legislature and harbour. Everything within walking distance. Modern large room, king bed, sofa, great little kitchenette and great balcony. All amenities included. Best hot breakfast seen at any hotel, so many choices. Really nice hot tub and saunas. Even though we were not on the harbour side we had views of the BC legislature and Olympic mountains. Highly recommend this hotel.

"Friendly inner harbour"

5
04/01/2018

We have stayed here twice now and will continue to do so as it is clean and the staff are very friendly / the food served at breakfast was also very good a nice selection for anyone /its location is ideal as its a short walk to all the attractions and you can park for free.

"Excellent Hotel"

5
04/01/2018

This is an excellent place to stay and very convenient to downtown and ferry docks. Very clean and well maintained. Large room with plenty of working room. The staff was very friendly and helpful. Nice hot tub to soak away to cold at this time of the year. Will stay here again.

"Well worth staying here!"

5
04/01/2018

Great location. Clean, quiet and superb rooms with kitchenette. We will definitely return. The location is one of the best you can get in Victoria. Everything was in perfect condition in our room and the staff were excellent to deal with.

"NOTHING WRONG HERE"

5
02/01/2018

You cannot beat this hotel for value. Great rooms look recently updated. Best breakfast I've seen in a long time. Happy employees and it shows. Close to harbor and downtown. Will be back in a heartbeat.

"Christmas in Victoria"

5
28/12/2017

We could not have chosen a better hotel to stay at for Christmas . Beautiful hotel with great location ! The room exceeded our expectations , bed was fantastic ! Coffee was the best ever had at a hotel! We will never stay anywhere else from now on.

"Great for Traveling Families"

5
27/12/2017

We are so happy we stayed at this hotel. Even when my kids were a bit loud, the staff there strives to make us feel welcome there. The breakfast were awesome. The room even had a kitchen that included utensils, pots, pans, cups and glasses. That was a very pleasant surprise. The gym was bigger than most other ones I have used. I would definitely recommend it for traveling families!

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear juanq276; Thank you kindly for taking the time to review our hotel after your recent stay. We are so pleased to know you and your family felt welcome - that is very important to our entire team. We do strive to be a Home-Away-From-Home for our many traveling guests. I hope you will soon find another opportunity to return and enjoy our beautiful city and that we may have the opportunity to welcome you back again! With warm regards, Thaylin Parrish General Manager

"Wife's birthday visit to Victoria"

4
27/12/2017

We typically go to Victoria for my wife's December birthday and stay somewhere near the inner harbour. BW Plus was offering a special package for islanders that offered a good rate, complimentary breakfast and free secure parking so we decided to try BW Plus. It more than met our expectations and was good value for the money. We had a bonus of having our room on the side of the hotel that overlooked the inner harbour.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear DonGab_9; Thank you for taking the time to review our hotel after your recent stay - and Happy Birthday wishes to your wife! We are very pleased you chose to give our lovely inner harbour location a try for this trip. We do value our VIP's from Vancouver Island and hope you will have another opportunity to return to this beautiful city soon. We hope to have the pleasure of welcoming you back at that time as well. With warm regards, Thaylin Parrish General Manager

"Great location and good value"

4
23/12/2017

This hotel provides a great experience for those seeking a clean, comfortable and central location (harbor). It provides great value for the cost and also provides a very well appointed breakfast feature. Staff were great as well. All in all a very nice experience staying at this location.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear C_J; Thank you for your lovely review. I am pleased to know you enjoyed your stay with us and found our hotel to be in a great and accessible location to so much in the city. We do hope to have another opportunity to welcome you back again one day soon. With warm regards, Thaylin Parrish General Manager

"Great location to downtown - walking distance for things"

5
22/12/2017

Friendly staff, great breakfasts, clean spacious rooms, nicely located to allow for walking distance downtown, reasonable rates. Five minutes down from the Parliament buildings and Victoria Harbour front. Ten minute walk to downtown Victoria shops.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear Brian V; Greetings from Victoria! Thank you kindly for taking the time to review our hotel after your recent stay. We do enjoy a great location allowing folks to park and walk to so much of what the city has to offer. I am glad you enjoyed our included hot breakfast buffet, clean rooms and great team here as well! We look forward to another opportunity to welcome you back again soon. With warm regards, Thaylin Parrish General Manager

"Great place to stay"

5
21/12/2017

We love staying at this property. It is so convenient for all we have to do while in Victoria. The beds are so comfortable that we feel like we are at home. If you like the sun then the south side is where you want your room. If its a harbour view then you will want to be on the north side. One can have a coffee in the little kitchenette or out on the balcony.

"Upper Island Rates are GREAT!!"

4
18/12/2017

Good place to stay if travelling without a pet-- location is great and included parking and breakfast are a bonus. Friendly staff and pleasant decor make the inner hardbour Best Western a lovely place to stay while enjoying the downtown Victoria area.

"Our Favourite"

5
17/12/2017

TThis is our favourite hotel & we compare all others to it. The staff are wonderful. In 2014 my husband & I came over for a long weekend. I stayed for a month as my Husband my taken to hospital extremely ill.The staff could not do enough for me-free parking, flowers in room, constant concern & caring. This is also the best location in Victoria. It's right in the heart of town & yet very quiet. Highest recommendation !!

"Great location & bed"

5
15/12/2017

Our one night stay here was very enjoyable This hotel is in a great location. as others have said you can walk to all you need. The room was very clean with all the amenities you would expect from a BW. Don't know why the others have raved about the breakfast though. It's your run of the mill complimentary chain hotel breakfast. The bed however is another story. Incredibly comfortable!! Probably the most comfortable bed I've ever had in a hotel. One of the front desk staff was good enough to write down the brand for me. When I go shopping for my next mattress it will be the same.

"great"

5
15/12/2017

every thing was 100 percent. great place to stay. great view could even saw a cruise ship from our room. Seems like a great place to stay if on extended vacation with the kitchenette. would tell friends about BW

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear dogdustbiter; Thank you for your lovely review! We appreciate your referral to friends, and look forward to another opportunity to welcome you back! With warm regards, Thaylin Parrish General Manager

"Convenient location"

5
14/12/2017

Great downtown location within walking distance to museum restaurants shopping great water views Fabulous full breakfast sausage scrambled eggs pancakes waffles pastries, offers bcaa/seniors discount!

"Terrific stay"

5
13/12/2017

We loved staying here-the location by the Inner Harbour is excellent . The hot breakfast is such a good start to the day and they have Gluten free cereal & GF bread PLUS a dedicated toaster--GREAT for us. We had a small suite with a kitchen--very adequate and with everything necessary to make a quick lunch or dinner. It is near to public transport and has free underground parking--plus a hot tub..really it has everything necessary for a nice break in Victoria--we even had a view across the harbour.

"Will Return in the Future"

5
12/12/2017

Our stay at the Best Western Plus Inner Harbour was excellent. Its location near the water is a plus and made it very easy to travel throughout the city. Our room was beyond our expectations. The front desk staff members were very friendly and helpful. The breakfast had a nice variety of food and the breakfast lady was kind and cheerful. The secured/gated parking garage was definitely appreciated. We will return in the future and recommend the Best Western Inner Harbour to our family and friends.

"Perfect getaway"

5
12/12/2017

Location is the best as it truly is within walking distance to everything - harbour, trails, museums, cafes, parks, grocery, shopping. Clean rooms, efficient and friendly staff and free breakfast, 24 hour access to coffee plus free newspapers. The kitchenette was appreciated for prepping the occasional light meal. Mattress and pillows were very comfortable. I had a great time exploring Victoria and I'll back for sure!

"Excellent Value"

4
11/12/2017

Located in the harbour area this hotel offers excellent service and amenities at a very reasonable rate. Enjoy the museum, parliament buildings, and downtown activities within walking distance of this location.

"Comfortable Beds"

5
05/12/2017

Beds & pillows in hotels can often be hit & miss in their comfort. But both of these were very comfortable to all members of our family. The location was great being within walking distance of many of the sights around the Inner Harbour & downtown. Plus the breakfast buffet had a very good variety of hot and cold items and is an amazing bonus to be included in the price of your room

"Great hotel"

5
04/12/2017

Excellent location and service. We found this hotel offered excellent amenities to make our visit enjoyable. All staff were very friendly and helpful. Wonderful choices offered in breakfast buffet for guests.

"Quality Stay at Best Western Victoria"

5
04/12/2017

Our stay at the Best Western Inner Harbour in Victoria, BC was comfortable, pleasant, relaxed just the way we prefer it. Breakfast is well presented and varied with wonderful hot and fresh choices. We will definitely return.

"Well located"

4
03/12/2017

Great location in the city. Park the car and walk the downtown area with a wide variety of stores and restaraunts. Breakfast is just okay. Fritata was tateless and cold and potatoes undercooked. Staff very helpful and pleasant.

"Very nice place to stay."

5
03/12/2017

Great place to stay, close to downtown. Friendly, helpful staff. Very comfortable room and bed. We like the buffet Breakfast with many choices, eggs, meat, yogurt, fresh fruit, pastries, cereal, breads, English muffins, a pancake maker and waffle maker also. Free parking is also great . I recommend this hotel.

"Great Hotel in a Great Location!"

5
29/11/2017

My husband and I have just spent a night at this hotel. We found the staff to be friendly and helpful. The room was clean and comfortable and nicely decorated. It had had a kitchenette which would be very convenient for longer stays. The breakfast had a good selection of hot and cold foods, fair trade coffee and was in a bright room. I would recommend this hotel for a comfortable and quiet stay close to the water and downtown Victoria.

"Regular stop on the way home from "Down South ""

5
28/11/2017

My wife and I are retired and live in Campbell River, about 3 1/2 hours North of Victoria. We visit Victoria often and always stay at the Best Western Plus Inner Harbour when possible. This hotel is a great place to stay. Close to the ferry to Port Angeles, Wa. Close to great restaurants, close to the harbour for sightseeing. Staff are always great and do their best to make your stay enjoyable. Highly recommended !!

"Gem in downtown Victoria"

4
28/11/2017

Fine hotel and excellent value in the heart of Victoria. Parking is a little tight and there is no restaurant, but breakfast is good. It is walkable to the Clipper, museum, car rentals, and many restaurants, etc. Rooms are clean and comfy, the staff is excellent and very helpful.

"Good stay"

4
28/11/2017

convenient location, good rooms, good breakfast, pleasant staff and good value. Parking garage also provided was also a plus. Easy walking distance to all attractions.Overall it was a very good experience which we would recommend.

"Super nice!"

5
27/11/2017

Thoroughly enjoyed our stay and our room. Very cute and cozy. Breakfast was delicious and plentiful. Staff are friendly and helpful. Very informative. Would definitely stay there again. Great location.

"quiet getaway"

5
22/11/2017

Once again we had a friendly quiet relaxing few days in Victoria. The Location of this hotel makes it possible to leave your car in the parking area and walk to most places we attend. Staff are very courteous and accommodating.

"Gem in hide ing "

5
20/11/2017

We spent one evening at hotel while we where in a Victoria visiting our son. Right from booking room on phone to checking in the staff where very friendly. The room was beautiful with a good rate. Our room faced the harbour and a beautiful view. It was a king room with a mini kitchen and nice sized bathroom. Very clean

"Outstanding quality contimues"

5
16/11/2017

the BW Inner Harbour rates with the best of BW's Plus hotels in North America. Excellent customer service in very good ambiance. Located in the heart of one of Canad'a's most attractive cities. Very good quality breakfast is included in room charge. Staff in all functions are very helpful and naturally friendly. Great location for business or pleasure, or combination of both. .

"Amazing hotel and staff,"

5
15/11/2017

The hotel was right downtown with view of Harbour and park. Also 1/2 block Parliament Buildings and Royal Museum and other famous downtown sites. The staff was extremely helpful and made sure we were satisfied with everything. Breakfast included which was also great.

"Trip Advisor"

5
14/11/2017

Excellent hotel. comfortable beds. Fantastic complimentary breakfast. Professional and friendly staff.Located on the harbour. Beautifully appointment guest rooms. Extremely clean. Wouldn't stay anywhere else in victoria. Would recommend this hotel to friends and family.

"Location, service and comfort. Here is the place"

5
12/11/2017

Nestled on a quiet street minutes from the famous Victoria inner harbor. This hotel is a perfect stop. Start your day with a nourishing breakfast. Say good night to the brilliantly lit provincial parliament buildings. Enjoy a good sleep in a well appointed room.

"Excellent Location and Facility"

5
12/11/2017

Room was large, staff amazing, breakfast was great, price was decent. Good value for you $$$. Would definitely recommend. Great restaurants nearby. Location is key here. Right across the street from the harbour.

"Family visit"

5
09/11/2017

From the moment we arrived until we checked out 2 day later the staff ,food service and room quality. Every time we stay at the Best Western Plus Inner Harbour ,Victoria British Columbia it is like coming home !

"Great location, great staff, and excellent value."

4
09/11/2017

This hotel is very nicely situated just a short walk the the main attractions of the downtown, yet is just off of downtown enough to take it away from the bustle. Breakfast is great, and all of the staff we met were very friendly and professional with a good knowledge of the area. They made us feel welcome.

"Excellent facility: friendly, helpful staff"

5
08/11/2017

Our room was spotlessly clean, the beds comfortable, the kitchenette well supplied, and the view lovely. This room would be very suitable for a comfortable long-term stay. The breakfast available was of good quality. This will certainly be our hotel of choice for future visits to Victoria.

"First timer"

5
07/11/2017

As a first time client to this establishment, I was pleasantly surprised. The check-in and check out staff were friendly knowledgeable and efficient. The rooms were well appointed clean and comfortable. I was also happy with the great location. The central location to the many tourist attractions is quite a time saver. Thoroughly enjoyed my stay.

"political trip"

5
06/11/2017

All you need, and close to the robert bateman gallery and the excellent steamship restaurant. Near the conference centre and the empress hotel. Take a tour of the legislature and visit some mla's.great area to walk around.

"Perfect downtown location, fabulous hotel"

5
02/11/2017

Just returned from from a 4 night stay at the lovely Best Western Plus Inner Harbour. Fantastic location - only a couple minute walk to the harbour and close to many restaurants. We stayed on the 4th floor - the beds were extremely comfortable, clean room, balcony with table and chairs for use and a nice little kitchenette to top it off. The staff are friendly and helpful. The continental breakfast was plentiful - something for everyone to choose from to start your day off. Hotel is highly recommendable!

"Excellent Hotel with Great Value!"

5
02/11/2017

This is a great hotel to stay at. Quiet area with clean rooms. Had a small kitchenette which was great. Staff very helpful and friendly! Continental breakfast was excellent. Parking is secure. Close to restaurants.

"Good Value and Great Location But Overall "EH""

3
01/11/2017

Stayed here as part of our vacation visiting Vancouver Island. I love Best Westerns. They are usually a great value, run well, comfortable with nice folks. Most of that was true for this hotel in Victoria. Excellent Location. We walked to all the restaurants and other interesting places to see in this Inner Harbour zone. We parked car in the underground parking which was very convenient - but they do charge for that per day. Place is clean, cheery, front staff excellent and they have an assortment of things for breakfast which is included (typical of BW). Their Breakfast room is more like a big sunroom. It is lovely. Kudos who designed that into the place. Our issues were for things that just made our 2 night stay not so comfortable. 1- homeless people hang out in little park that lies between hotel and harbour. They are noisy and can be obnoxious to people passing. I saw them berating an Asian Couple because they were foreigners. Terrible. This could be Victoria city problem, but the hotel must know about them - they are there 24x7. 2- mattress too soft for me, or my husband. Gave us back ache. That is a deal breaker for us. 3 - breakfast was typical BW breakfast .. nothing too fancy but had the basics. I wish they would have labeled those things that are Gluten Free - at least among the hot dishes. Most of Canada seems to be very GF friendly. Not really at this BW. Plus the breakfast staff person was very unfriendly and bothered that I asked about what was GF or not. 4- mostly business travelers for the 2 nights we were here ... thurs and Friday. Different kind of crowd for breakfast than vacationers. Everyone in a hurry. But all the business people really liked this place.

"OK"

3
01/11/2017

The staff at the hotel were great! Very helpful. We are older and the lack of a full time restaurant was a problem. The rooms were somewhat dated and needed upgrading. We will probably not stay at this location again.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear S5347ESrobinf; Thank you for your review and your kind compliments to our Team, we appreciate it very much. I'm sorry to read however that our recent room renovations featuring furniture, carpet, drapes, wallpaper, paint, and bed decor were not to your tastes. We do have many nearby restaurant menus at the front desk and the team is happy to assist with delivery choices any time. The kitchen table and chairs in almost every room make dining in a pleasure. We hope you would reconsider and stay with us again one day. It would be our pleasure. With warm regards, Thaylin Parrish General Manager

"Take time to stop here"

5
30/10/2017

We had the chance to go to Seattle and Canada on vacation we stayed at 5 best westerns during our trip when we stayed here , we got upgraded because of being diamond select , every one was great and friendly the room was awesome . So basically ya need to stop here . Ps get on the reward program it pays off ! Also note this app wouldn't take the ratings on service,location, or how well I slept ,but I give 5 stars on all parts .

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear BigB79; Thank you for taking the time to review your recent stay with us! Best Western Rewards is absolutely a great program - very beneficial to be part of. I'm glad you enjoyed all aspects of your stay and definitely appreciate your 5 star rating! We hope you will come back and stay with us again soon! Thaylin Parrish General Manager

"More than I expected"

5
25/10/2017

Not only was the room clean and tidy, but it looked new and inviting and cared for. i also appreciated that although all hotels talk about saving the environment "hang your towels up if you'll use them again", this was the only hotel on our trip that really did leave the towels for the next day. Thank you for walking the talk!

"Room Coffee"

3
25/10/2017

I don't like the single cup coffeemakers currently in use in guest rooms. We used to get a small pot to make 2 to 4 cups so a guest only needed to make coffee once. The extra material for single cup machines only adds to landfill and is environmentally unfriendly.

"Great Location, good breakfast, reasonable price"

5
23/10/2017

We always try to stay here when we come to Victoria. It has a great location within easy walking distance to the harbour, the legislature and beautiful Beacon hill park. Lots of restaurants nearby as well as the Ferry to Seattle. A nice breakfast is included in the price. The rooms are clean and comfortable, some have a harbour view and the staff is friendly and informative. All in all a good place to stay.

"Consistently the best!"

5
23/10/2017

We stay at this property every year for a couple nights and we always enjoy our stay! Close to everything in the Inner Harbour! Newly updated and decorated rooms as well as the hot tub area! Rooms are well laid out and always lots of room. Staff are wonderful and always well informed about the city. Highly recommend this hotel for parking, location and cleanliness. We have never had a bad experience staying there!

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear food53; Warm greetings from Victoria! Thank you kindly for taking the time to review your recent stay. We are so appreciative of our returning guests - and very pleased you have enjoyed all our recent updates. Thank you for sharing your recommendation with other travelers and we look forward to welcoming you back again soon! With best regards, Thaylin Parrish General Manager

"excellent location and acceptable hotel"

3
23/10/2017

This is a Hotel in the Inner Harbour area of Victoria and close to downtown and attractions. The Hotel has limited amenities _eg no normal full Hotel Restaurant but does provide a free breakfast in a breakfast room which is quite acceptable in the morning. Rooms are a bit dated and not very bright, but a kitchen is included which would be useful for families. Overall an acceptable Hotel

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear urqy; Thank you for taking the time to review our hotel after your stay. We are pleased you enjoyed our location and included hot breakfast. We are sorry that you felt the decor was dated as we have recently completed an update to all room types including new furniture, carpet, draperies and a unique bark-like vinyl feature wall. Lighting is next on the list as we are consistently improving our product for our valued guests. We look forward to another opportunity to welcome you back again! With warm regards, Thaylin Parrish General Manager

"Victoria in the Fall"

4
19/10/2017

We always enjoy our stay at BW Inner Harbour. It's walking distance to the stores downtown is great, no traffic, no parking. The Harbour activity is always interesting, especially the bigger ships. The staff are great, always asking how your stay is going and if you need any assistance. Nice to see.

"Great view!"

5
18/10/2017

Ask for a high room with a Harbor view. PH is great for a family, a party, a beautiful evening. This hotel is within walking distance of the harbor, shopping, dining, museum, etc. Staff is lovely! Recommend!

"great location-3 minute walk to the Harbour"

4
16/10/2017

Great location. We walked everywhere. Rooms were the best insulated ones I have stayed in in a long time. The only noise we could hear was through the doors. I was initially concerned because our room was right next to one of the elevator shafts. They told me they turned it off between 10 pm and 8 am. It was true. We heard nothing. A great little surprise was the niche kitchen in our room. We didn't use it but it is great to have, especially travelling with the little ones. A spacious balcony was also part of the set up. Rooms were a bit dated but really clean. They had everything we needed. Underground parking was only $12/day. They had a pool. It was really small but prettily set in the garden and it was heated. Breakfast was included. It was really good for a complimentary buffet. The breakfast room is small, so there might be a wait but there is the option to take a tray to your room.

"Windy, but beautiful visit with a fabulous view"

5
16/10/2017

My daughter and I were having a special getaway and I wanted a room with a view of the harbor, a kitchenette and a full breakfast. When I called the hotel to book, the hotel receptionist spent a lot of time making sure I got what a wanted at an affordable price. We could watch the seaplanes land from our little balcony. The hotel is a short walk from the ferry from Port Angeles, which was perfect since we left our car in the US. The housekeeping staff were friendly and efficient. Our kitchenette was perfect for our needs. Wonderful trip.

"Best value on the Inner Harbour"

4
16/10/2017

Other than a mediocre breakfast, this is a clean, friendly hotel with a superb location. Walking distance to many attractions, restaurants and shops. Be advised that there is considerable road and harbor noise, but we find that to be part of the charm.

"Location and friendly helpful staff"

4
12/10/2017

We were visiting family and friends for 4 days which included Thanksgiving weekend. Challenged to get a hotel room and there was a marathon taking place. So I read Trip Advisor reviews and went with BW Inner Harbour and have no regrets. We wanted to be close to the Royal BC Museum and this was steps away. What we also liked was there was a liquor and beet store close by and a great restaurant called the Belleville - a must try. BW Inner Harbour includes breakfast and internet. The breakfast offer enough variety and the staff are superb. There is secured parking for $12 a day with in and out privileges.

"Great location, friendly staff"

5
12/10/2017

This hotel is located less than a block from the Black Ball ferry line, an easy walk even with roller bags. We left our car at home and didn't miss it at all. The breakfast is very robust, with both hot food and cold food options, pastries, waffles and pancakes, several different kinds of cereal, and lot of seating. The room was nice--the bed was comfortable and we had a comfortable desk chair and sitting chairs in addition to a small balcony. The staff were very friendly and helpful throughout our stay.

"Great location fine hotel"

5
11/10/2017

I would like to call attention to the very fine hot tub. The temperature is pleasantly hot. In the off season we had it to ourselves on two different occasions. Breakfast very good. We recommend using the small ferries to get around.

"Ronald R Ripp Jr"

5
10/10/2017

I had the pleasure of a perfect visit to Victoria BC. This mainly in part of my 5 Star stay at the Best Western Plus Inner Harbour. As a member of the Best Western travel program I always try to stay at the Best Western that is in the city I am traveling to in the US or abroad. Prior to my arrival from the US I contacted by phone the reception desk to ask questions about my upcoming stay in the area. Rachel assisted me with my transportation questions, my projected options for my split stay at this location, storage of a suitcase and getting my clothes cleaned, getting stamps to mail postcards to the US and Europe, as well as information about Canada's Thanksgiving and Harvest Festival events. Her helpful recommendations allowed for a smooth plan during my visit. The support I received during my stay from the various reception staff on all shifts, dining room personnel (Lanie) and the housekeeping staff (Naomi) was definitely Top Notch. My suite accommodations (work desk, wi-fi, full kitchen and great balcony to enjoy the fall weather) afforded me to have all the comforts of home away from home. I'm currently on a retreat and when I done, I'm returning to Victoria to stay two more nights. My choice to return and stay at the Best Western Plus Inner Harbour was easy. Great location, staff, excellent suite, great breakfast and they can take care of all your needs. Also, great prices for your stay. Thank you to a great team and super Ambassadors for Victoria, BC - VR - Ronald R. Ripp, Jr.

"Location, location"

5
10/10/2017

Located steps away from the Legislative Buildings, this hotel and its staff is always welcoming. There's secured parking and the free breakfast offers many choices. The kitchenette is fully equipped. It's an excellent hotel for families.

"Comfortable, great location!"

4
05/10/2017

Room was very clean and comfortable. The location is great and an easy walk to sightseeing and restaurants. Garage parking was convenient. The room had a kitchenette which was an added bonus! The king bed was very comfortable. The view of the harbor was beautiful and enjoyed sitting on the balcony in the mornings and evenings. Front desk staff was friendly and helpful with suggestions. Would recommend without hesitation.

"Great hotel in the heart of town!"

5
05/10/2017

What a wonderful stay for our family as it was located right next to the ferry terminal and also an easy walk into town! Cannot fault this place from the staff, room, amenities (pool, laundry), etc... The room was so spacious and it even had a kitchenette and balcony!! The breakfast was great too. Only negative: there was a $12 charge for undercover parking. It was a weekend so we were able to park out the front of the hotel at no cost. When you are on a budget family holiday every cent counts. Would highly recommend this hotel to anyone especially families...& would definitely stay there again if we were lucky enough to ever come back to Victoria...& what a beautiful place :)

"Great views of the bay"

5
05/10/2017

We stayed for three nights in room No. 703 on the top floor, which had a great view of the harbour from the balcony - with a table and two chairs We had a king size bed with a wardrobe, safe, iron and ironing board, a full kitchen with table and chairs, cutlery drawer, hob, sink, microwave, kettle, fridge, sink, coffee machine, and kettle. Full breakfast included 3 nights = $791.78 TV with WiFi,DVD player sofa and coffee table. Bathroom has a magnified shaving mirror and in the shower unit is a shampoo/shower gel/ conditioner dispenser. There is a whirl pool, sauna, steam room, outside pool and fitness studio, but we never used them

"Carol"

5
04/10/2017

This is the second time I have stayed at the Best Western Harbour Side. The first time was with my sister from England and just recently with my granddaughter. We had a wonderful time and our visit was made more enjoyable because we knew we were in a very clean and safe hotel within walking distance to all tourist spots! The staff are friendly and the breakfast had something for everyone's tastes. Will definitely stay again

"Large, quiet room"

5
03/10/2017

Requested a room with two queen beds, that also had a full kitchen, not that we needed it. The room and hotel was clean and quiet even though it was full. The included breakfast was more than adequate and started our day off right. There is also a help yourself tea and coffee station in the lobby. Altogether a good three day stay.

"A pleasant experience - exactly how we wanted"

5
27/09/2017

The hotel is very conveniently located close to everything - leave the car in the hotel's parking and walk around. Nice staff - very helpful and obviously loving their jobs. We enjoyed the pool and the Jacuzzi - it felt like a private spa - it was only my family there - it was a bonus

"Great hotel very happy with service and location"

5
26/09/2017

Great location for getting off the Seattle ferry -easy walking distance to town and other tours -the variety for breakfast was very good and all staff went above and beyond to help us with any queries

"Perfect location - excellent room"

5
26/09/2017

Arriving from Northern Vancouver island, the hotel is easy to find as it is located next to the Parliament Buildings. Quebec Street is a quiet street with at least 3 other hotels. Welcome at the front desk was very friendly, spontaneous and professional. After 1( minutes we got a phone call in our room asking whether we were satisfied with the room. The underground parking is an absolute advantage and so are the luggage carts to bring your luggage directly from the garage to your room. We had a beautiful and spacious corner room on the 7th floor with a balcony overlooking the Inner Harbour. Our one queen room had two excellent armchairs, a working desk, flatscreen, large cupboard with iron and a complete kitchen with 4 hot plates, classic oven and microwave, fridge, coffeemaker and table and chairs for two. We had a very quiet sleep in our room. Breakfast is complementary and served in a room next to the lobby. At rush hours it can get crowded, but tables are rapidly cleaned. The breakfast was correct and we appreciated the fresh fruit salad.

"Very friendly and comfortable"

4
25/09/2017

A warm welcome and friendly service throughout our stay. Good size room with sofa and kitchenette--not expected! The bed was comfortable. A view of a bit of the harbor. Breakfast was fine. Location is good.

"Carolyn"

5
22/09/2017

Second night at Best Western plus. Really comfortable hotel, even has a balcony. Nice and close to the harbour, only 5 minute walk. Hotel staff very friendly and accommodating. Nothing too much trouble. Beds very comfortable too.

"Lovely Hotel Convenient to Port Angela's Ferry"

4
21/09/2017

We enjoy this hotel and have stayed here before. We like the location next to the ferry since going back to the US requires you are there at least 90 minutes to sailing. Our room was a lovely corner room which allowed good crossventilation. It was comfortable and quiet. Nice towels. Very good breakfast. Convenient parking below. We'll be back yet again.

"IDEAL LOCATION TO EXPLORE VICTORIA AND ENVIRONS"

5
20/09/2017

This was our second visit to the Best Western Plus Inner Harbour, the last being some six years ago. We were impressed then and doubly so now since the refurb that has obviously taken place. We had a small suite with well-equipped kitchen facilities and everything was in working order and felt like new. Bike hire just round the corner and the heart if Victoria less than a stone's throw away. Great walks around the harbour and views when cycling along the coast road to Oak Bay. However, Victoria is a tourist city so there is plenty of hustle and bustle compared with the rest of Vancouver Island. Best Western Plus Inner Harbour sits in the middle of all that hustle and bustle, but is a quiet haven to escape to.

"Very enjoyable stay at The Best Western Plus Inner Harbour"

5
19/09/2017

From our check-in to our departure, it was all a very positive experience. Very courteous staff. The rooms were updated, clean and the beds were very comfortable. The kitchenette was a nice added bonus in the room. A large balcony to enjoy a late afternoon cocktail. It comes with a complimentary breakfast; in a very nicely maintained room. Lots of fresh hot & cold options to choose from. The mgr of the breakfast room is Jan. She is a sweetheart. Very personable and loves what she does. This was the first time we stayed at this hotel in Victoria and we will definitely be back there!!!

"Very Impressed"

5
19/09/2017

Loved every aspect of this hotel beginning with the location (2 minute walk from the ferry) to the greeting as we came in the front door, our room being available even before check-in time and perfect in comfort, layout, view and amenities to the complimentary breakfast to the helpful and friendly staff. It was all wonderful!

"Good Location, Nice room"

5
17/09/2017

The BW+ Inner Harbor is about as close to the ferry unloading dock as you can get without getting your feet wet. The arrangement of the rooms is convenient with a small kitchenette in a corner which is very nice for having a cup of coffee in the morning. Once we parked our car in the underground garage, we walked everywhere since nothing was very far. The breakfast was one of the best I've ever had at a BW. The only issue during my stay was the noise from the restaurant next door.

"We always come back"

5
14/09/2017

We always come back to this BW. Location, location, location. Never been disappointed yet. The staff have alway been excellent. Already made a reservation for the end of the year. If you like being down by the water this is the place.

"great getaway"

5
14/09/2017

we live in Portland Oregon. Have returned to BC for the past 3 years, always staying at the Harbor location - Best Western. Loved the "pickel boat" tour -- affordable and fun. Great pictures from our Phone camera

"Perfect location, good hotel"

4
14/09/2017

Junior suite is spacious, with massive deck (get the second floor suite for very deck). Stayed a week, but could be comfortable for much longer. Fantastic breakfast and breakfast staff, plus knowledgeable on Gluten free items as i am Celiac and never had a problem. Location is just perfect, a block off busy street, but walkable to everywhere downtown and Fisherman's Wharf. Only complaint would be the potential for noise. Thin doors, could hear everything in the halls and doors slam hard and loud. But that said, nothing disturbed us. Front desk staff was helpful and very friendly. Would absolutely return.

"Get the penthouse!!"

5
13/09/2017

We went after Labor Day, during the week, and split the cost of the penthouse with another couple. WELL WORTH IT. Great value for the price. Had 2 bed, 2 bath, kitchen, dining, fireplace and living room, wrap around deck with terrific inner harbor room. Nice breakfast, great service. Close to everything. Underground parking for additional fee. 1 block from all the carriage rides. No onsite restaurant, but there is one next door at the Days inn.

"just awful"

1
13/09/2017

the one bedroom penthouse sweet.. DO NOT stay in it. Very noisy as the elevator shaft is inside your room, sound like a broken down bowling ally. Black mold in the shower, broken closet doors , clogged drains. totally disgusting. elevator broke down during our stay, had to use the staircase. You would expect more for $430 per night, don't you think? never again will a stay at a " Worst Western" hotel

"Mostly good things to say about this hotel."

4
06/09/2017

Very friendly and helpful staff. First night was tough as we were in a ground floor room (104) facing the street. No air conditioning in the hotel and we could not very well leave the patio door/drapes open. The room was very humid and stuffy. After bringing to the staffs' attention, the offered to move our suitcases for us to a new room. This was on the sixth floor and the ability to leave the screen open for air makes all the difference. Very clean and nicely furnished rooms. Nice little kitchenette in the second room, too. Breakfast is included and includes eggs and meat items. Secure underground parking for a nominal $12 a night. Understand that they do long term rates in the winter slow season - will look into this further as a possibility once retired.

"Superb room, outstanding view"

5
03/09/2017

We stayed in room 802, a 2 bedroom penthouse suite that provides views of more than 180 degrees including the Inner Harbor, much of the Legislative Building, the harbor and mountains in all directions. The rooftop terrace was lovely and relaxing as we watched ships come in and the sun set (a blocked view but the rose light glowing off the cruise ships in the harbor was stunning.) The staff was helpful and the breakfast was excellent. (The self-making pancake conveyor is a fun "toy" for kids and adults alike.) Whenever I wanted a good chuckle, I'd head outside and watch the water taxis scoot across the Harbor. I'd also recommend taking the guided tour of the Legislative Building, high tea at the Empress Hotel and just take the time to walk through town.

"VICTORIA BW PLUS INNER HARBOR HOTEL"

4
02/09/2017

Two reasons 4 stars given as there is very limited parking for full size pickups and the 2 spaces were occupied by compact cars AND hotel price is pricey. Desk clerks are very friendly and helpful. Close to several major sites.

"Wonderful Hotel (but note comments below re rooms to avoid)"

5
02/09/2017

This is a great hotel, and we loved it! Stayed for four nights. The hotel staff is top-notch and super helpful and delightful. Staff had wonderful advice on getting to tourist locations, printing out bus information, etc. Breakfast buffet is excellent with a big selection of things to eat, and the kitchen staff are totally on top of keeping the food stocked and dishes cleared out. It makes your day start out much easier when you know you can get a great breakfast right downstairs. The only fly in the ointment in our stay was that our room was REALLY noisy. We couldn't figure out what was causing the rhythmic banging at all hours of the day & night, and were too exhausted to ask to move until the last night. My mother referred to the noise as "Chinese water torture" that kept her from sleeping and eventually drove her nuts. It sounded like someone upstairs walking in high heels across a hardwood floor. Loud clack-clack-clack like a drum beat. I definitely recommend this hotel, but do not take room #705, as you will hear bang-bang-bang, clack-clack-clack all night. It's probably the elevator mechanism, as the room is right across from the elevator, just beneath the Penthouse floor. When we moved rooms, we got the same harbour view, but lower down, and the room was quiet as a church mouse. Also note that rooms #705 and below are narrower than rooms #703 and below. You get about another 16" in width, which makes walking between the bed and dresser area much better. The furniture and layout was identical between our two rooms, and the "03" room was definitely wider. The kitchen adds to the convenience -- nice little table/chair set, dishes, microwave & stove. Hotel is very clean, totally non-smoking, easy downtown location making it super convenient. I would absolutely stay here again, just wouldn't get that noisy room!

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear Lisa W; Thank you for taking the time to review your recent stay with us here on the beautiful inner harbour. I hope the University drop off went smoothly! We appreciate that you would choose to stay with us again. Thank you for your feedback - ALL feedback is of great value to us, enabling us to learn, grow, and focus on any areas needing improvement. We hope to have another opportunity to welcome you back to stay with us again soon and thank you once again for taking the time to share your review. With warm regards, Thaylin Parrish General Manager

"Location"

4
02/09/2017

This hotel is in the centre of the inner harbour. You could not ask for a more central starting point. All restaurants, shopping, attractions and tours in the inner harbour are within walking distance. The rooms are nice with kitchenettes and a balcony, the included full breakfast is a perfect way to start the day.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear Doug M; Greetings from the inner harbour! Thank you for taking the time to write a review of our hotel after your recent stay. We are so pleased to know you were able to make a starting point with our centrally located hotel, and get to all the attractions and services you wanted to see on your stay in Victoria. We hope to see you again soon! With warm regards, Thaylin Parrish General Manager

"Our "Home away from Home""

5
28/08/2017

We have stayed at the Best Western Inner Harbor Victoria many times. Best Hotel in Victoria. Excellent Staff. Rooms are spotless and very comfortable. Excellent value. A 2 minute walk to the Inner Harbor, Shops, Restaurants.

"Excellent Hotel Right on the Inner Harbour "

5
27/08/2017

There are a few excellent hotels near the Inner Harbour in this price range, but this is an excellent one. The location is great, a block from the Inner Harbour. There are many restaurants within a short walk, including some within the block. Lots of sightseeing within walking distance. Carriage Rides are a block away. The room was fabulous: spacious, clean and had all the amenities you'd need. We ha a corner room with two balconies. There was no A/C which might have been an issue had the weather been warmer. The hotel has a small outdoor pool and an indoor hot tub, sauna, fitness centre and a computer to print boarding passes (I wouldn't say Business Centre as it was just 2 computers and chairs out in the open). There is no room service. The hotel and rooms are nicely decorated. The staff were universally helpful and friendly from the front desk to the breakfast room to the cleaning staff. Only misstep was the front desk gave us the # of a pizza shop that was not opened until later in the month.

"A stay in Victoria BC"

5
26/08/2017

The location of this hotel is perfect because you can walk to several locations in the downtown area. The rooms are clean and comfortable. I find the staff very helpful and ready to give you advice as where to go and things to see during your stay. I have stayed in this location for three years now when I am visiting Victoria and really like it. The underground parking is secure so you don't have to worry about your vehicle which is so nice.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear Lorenekimura; Thank you so much for sharing your recent review on TripAdvisor. It is wonderful for other travellers to know about our great walk-able location. We know you have a choice of hotels to stay in, in this beautiful city and we are very grateful you choose us to be your home-away-from-home. We look forward to welcoming you back again soon! With warm regards, Thaylin Parrish General Manager

"Nice Hotel in Great Location"

4
23/08/2017

This is just one of many hotels around the harbor in Victoria. This one has a large comfortable living room/bedroom with couch and bed. It also has a small kitchenette, but I'm not sure when you would use it given the large number of eating places in the area. Rooms seem a little pricey. Parking under the hotel is $12/day. You should note this hotel is NOT air conditioned. I don't know whether this is common here or not. The hotel provides a 12" oscillating fan to move the air around. The balcony door and kitchen window are both open and the temperature is comfortable. Now the drawback - we are on the second floor at the front of hotel - so we get street noise and leaving balcony door open at night could be a security risk. Breakfast "eggs" were an overdone egg fritta. My wife said they didn't taste bad, but don't choose one which is too well done. Get to the breakfast room early because it fills fast with families and kids. People had to eat quickly and move so the table could be reused by the next folks.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear rc1078; Thank you very much for taking the time to review our hotel after your recent stay. We appreciate your feedback, and hope you enjoyed your time in Victoria. Indeed, we like many hotels in the area, rely on mother nature and the ocean breezes, to keep things comfortable should our temperatures climb higher than normal. We are fortunate to be positioned near a residential area of the city (James Bay) but we do still experience the sounds of the city, being located on the inner harbour. I am sorry if you did not enjoy some of the wide variety of items besides hot food which are always available in our included breakfast. It is a popular spot - we always have trays available for our guests to take breakfast and enjoy it on the patio, balcony or in the kitchen area of the guest rooms. Thank you again for taking the time to share your review and we look forward to welcoming you back again one day! With warm regards, Thaylin Parrish General Manager

"Great Stay at the Best Western Inner Harbour"

5
22/08/2017

We celebrated our 50th anniversary in Victoria and stayed at the Best Western Inner Harbour with our family. The staff were very helpful and went out of their way to make it a special experience. We plan on returning for a month next winter.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear 818kenty; Hello from all of us here at the Inner Harbour! Thank you for taking the time to review your recent stay. We are so pleased you enjoyed your anniversary trip to Victoria! We absolutely enjoyed having you and your family with us, and we look forward to your return in the winter for a longer stay. Enjoy the remaining summer and fall until then! With warm regards, Thaylin Parrish General Manager

"Great experience"

5
22/08/2017

Great room, great view, great service and awesome location for walking downtown Victoria. Parking could be included with the price of the room and outdoor pool wasn't heated so unless you're in the sunlight on a hot day stick to the hot tub. But I didn't go there for the pool it was a bonus that they had one so I won't hold against them.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear V5506WOkb; Greetings from Victoria! Thank you for taking the time to review our hotel after your recent stay. We are pleased to read you enjoyed our great and walk-able location on the inner harbour and downtown Victoria. Our outdoor seasonal pool is definitely a heated pool! I'll look into that with our service team, but as you say - the hot tub is a lovely hot space to enjoy as well! We hope to have another opportunity to welcome you back to stay again one day. With warm regards, Thaylin Parrish General Manager

"Good Stay in Victoria"

5
20/08/2017

We were in Victoria for a outlets of days during a holiday in BC. We found the room to be very good. Having the balcony to enjoy a morning coffee was great. The staff were very helpful. They knew the area well.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear Lorraine J; Thank you for your lovely review I'm glad you enjoyed the Victoria area, and the balcony almost all of our rooms feature. We hope you will choose us again on another trip to Victoria! With warm regards, Thaylin Parrish General Manager

"Just Plain Great"

5
17/08/2017

We stayed for almost a week in July and there is very little bad about this hotel. First and foremost the employees were all helpful, polite, and professional. The location was great, the breakfast has REAL maple syrup, and we were pleased with the price.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear sjk7301948; Greetings from Victoria! Thank you for taking the time to review our hotel after your recent stay. We are very happy to read you were pleased with your stay with us. We look forward to another opportunity to welcome you back again! With warm regards, Thaylin Parrish General Manager

"Very nice Hotel"

4
17/08/2017

This is a nice hotel, everything is close to this hotel. Nice location and service is second to none. Many good restaurants around, although pricey. I recommend the Flying Otter, Fresh, fast, friendly service and great value. The best seafood paella and mango salad I have ever had.

"Great stay"

5
14/08/2017

We have stayed at this hotel before and it is just as great as ever. Staff are so helpful and accommodating--they must have a super training programme there for staff. Included breakfast is very varied and wellprepared. rooms have a wee kitchen and balcony which is a big plus. Love the views from our balcony. Decided to stay an extra night. As the hotel was almost fully booked,we had to change rooms--no problem--just packed everything up and staff moved all our stuff. No a/c but balconies with large doors to open save the day..Location is superb. We definitely will stay here again!

"Great location and decor"

5
14/08/2017

Quiet, spacious 1 bedroom suite, close to all attractions if you don't mind a leisurely stroll. Breakfast was good but needed more warm food options (form of eggs provided, less fatty bacon). Parking and rollaway bed should be included in the costly price of the room.

"Great Location, Friendly Staff"

5
14/08/2017

This hotel was in a spectacular location and served our family perfectly! The hotel was just a short 2 minute walk from downtown Victoria where most of the tourist attractions are, and a 30 second walk from the British Columbia parliament buildings (which are beautiful)! The hotel is also just a few minutes from fisherman's warf which was also beautiful. The wifi in the hotel was very reliable, and our room had a very modern feel to it. There was no AC; however, even though it was very hot outside when we visited, because the hotel is on the harbour it wasn't bad at all! We kept our balcony door open, which we felt perfectly safe doing, as well as the fan turned on (which was provided). Staff was very friendly and always willing to offer assistance. Only suggestion would be improving the breakfasts- we loved having the complimentary breakfast; however, we felt that the options were limited for the price we were paying to stay in the hotel. Overall, this hotel offered a great stay and if I ever visit Victoria again I would try to book this hotel again due to its great location and hospitality.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear Nicolas S; Thank you for taking the time to share your experience with other travelers to our hotel. We appreciate all feedback and are very pleased to know you enjoyed our inner harbour location, strong wifi, and personable/helpful team. We do love to share our favorite things about the city to ensure a memorable experience for our guests. There is much to see and do! We certainly look forward to your return to Victoria, and our having another opportunity to welcome you back! With warm regards, Thaylin Parrish General Manager

"Great Location, Needs Updating"

3
10/08/2017

We made this booking with short notice so were glad to get the one bedroom suite for a 3 day get away mid week. Location of this hotel is it's best feature. Our suite was clean but the decor is quite outdated and the bathroom really needs a facelift. Everything just looks tired. I realize there is probably little incentive to freshen things up as the tourism is constant year round. Still, when and if we return, we will look at other choices.

"Wonderful!"

5
09/08/2017

This is a very nice hotel in a great location. The staff was very friendly and helpful. Nice room amenities; large room with kitchenette and balcony. Very clean! It is steps away from the inner harbor and Parliament building. Excellent breakfast buffet; frittatas, sausage and hash browns with everything else you could possibly think of to eat. There is a $12 per night parking fee for their underground parking garage. We would definitely stay there again!

"Great Location - Spacious Room"

4
09/08/2017

Every year I visit Victoria with my sisters. We always stay down near the inner harbor, as there is so much to do that is within walking distance. This year we stayed at Best Western. I was pleased with the room size, and that it had a small separate kitchen, this was very handy. I think the Best Western could have splurged a little more and put water in the rooms, instead of charging you per bottle at the desk. Also robes would have been nice as but was told they are only for the Penthouse and Suites. You would think for $300.00 a night they could have provided them. One thing to note is that they do not have air conditioning, but do have a small far, the windows open. Now this did not bother me and I was actually happy to have the windows open, and a quiet night and good sleep. I have rarely had a good nights sleep in a hotel with a noisy air conditioner, even with ear plugs. Oh yes they sever breakfast and have good coffee. I would definitely stay at this hotel again.

"Great Hotel"

5
09/08/2017

We stayed overnight at the Best Western Hotel in a 2bedr penthouse suite with friends and had a great time. Clean with comfortable beds. (better than bed at home!) Service with a smile and great complimentary breakfast. Kitchen in unit was great. Location is excellent to everything in Victoria inner harbour. We walked everywhere. We have stayed in this hotel last Dec. in a single room and we also had a great experience. An older hotel that has been modernized with great comfortable beds and super location.

"Always a pleasure to stay!"

4
05/08/2017

This is my third time staying at BW Inner Harbour in Victoria. So close to the ferry we just park the car in Port Angeles and its a block from ferry on BC side to hotel. Staff is great and enjoy there complimentary breakfast.

"Great hotel in a Good location"

5
02/08/2017

Hotel was not fronting onto Inner Harbour but only 2 minutes away. This helps make it affordable. We were able to check in early which was great for us as we were travelling by bus. The hotel staff were very friendly and knowledgable and nothing was too much trouble. Our room had a small patio looking out onto the garden which was great for a cool relaxing time. The room was spacious, clean and very comfortable and had a small kitchen which was very useful. We had a room with breakfast and this was the only point of concern. For the size of hotel the breakfast room was very small and it can get very busy meaning you might have to wait for a table or share. The cooked part was not particularly to our taste but was ok but there was a huge variety of other food available. The hotel is located very close to Inner Harbour and all the downtown attractions are within a short walk. We used public transport but parking is available. The bus from Swartz Bay stops just a block away and returns from the same place. We would happily recommend this hotel to anyone travelling to Victoria, we will certainly try to stay there again when we return.

"Great location, beautiful facility"

5
31/07/2017

Great things about this hotel: parking right in the middle of the town near the Empress Hotel, wonderful breakfast (even had gluten free items) included in price, within walking distance of all sites, 20 minute drive to Bucharest Gardens, a lovely room and great staff.

"Perfect location, clean and welcoming"

5
30/07/2017

This was a one night stay after our cruise and was booked last minute. I have never been impressed with Best Western, but this one was excellent. Situated just a short walk from the town and near the harbour, all the 'posh' hotels are in the same area, yet ours was half the price! A large room, two doubles and a balcony, a small kitchen, which we weren't expecting, all immaculatey clean. The outdoor pool was open late, so we had an evening swim, before using the hot tub, which was empty of people. Cards were needed for all the doors, which was difficult as we only had one and other half had to wait to go in etc., but not really a problem. We paid $12 parking, but then were able to leave it there in the underground car park, with our bags, the next day, so ideal. Breakfast a bit squashe and no hot options, gluten free cereal was provided. A good hotel for the money, no problems, friendly staff, but best was the location.

"THIRD TIME AS CHARMING AS FIRST TWO!"

5
29/07/2017

This was our third trip to Victoria in a year, and our third to the BW Plus Inner Harbour. No need to change a perfect arrangement! There is every reason to stay here. First...the location is PERFECT! If you come in on the ferry as a foot passenger, it takes fewer than five minutes to walk from the ferry terminal to the front entrance to the hotel. In addition, EVERYTHING is within minutes on foot. Secondly, you are greeted by some of the friendliest people you will meet in Victoria. (We love you, Kayla, Kirsten, April and Lee!). They are so helpful in every way! THIRDLY: The rooms have been consistently perfect! Clean, up to date, roomy, everything you could want! Fourth: Included breakfast. LOTS of choices, wonderful staff! Jan has become like family, as has all staff mentioned. She is a workaholic who will make sure you have everything you need for breakfast. She is constantly buzzing to keep food items "topped off." The rest f the dining staff are on top of keeping tables, utensils and other amenities ready and available. It was no easier to leave this time than the two times before. This hotel will always be our home away from home in Victoria. If you want a true "Welcome to your home in Victoria," then this is it. Our over-the-top rave of this hotel is one that is well deserved. Our special thanks, as well, to our very gracious hostess, Thaylin, an exceptional manager who knows how to treat her guests. All of these are the reasons BW Inner Harbour will always be our home base in Victoria. A+ in all it has to offer. We truly love all of you!! -Suing Family

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear TGJC; And you did return! Thank you for sharing your review of our hotel on TripAdvisor. Our team is all so pleased you and your family chose to come and stay with us again. It is a lovely habit you have developed and we all benefit from the pleasure of your joining us! It is truly our passion for the hospitality industry that makes our days enjoyable. To know we are on your list to return again one day - that is our greatest compliment! When will you all come back!? Thank you kindly for acknowledging our lovely and hard-working Team members by name. I adore them all as well. You and your entire family are generous and gracious folks and a real joy to welcome back. We are indeed your home-away-from-home any time! Once again, we truly look forward to welcoming you all back again very soon! With warmest regards, Thaylin Parrish General Manager

"Great location"

3
28/07/2017

Easy to walk to the activities and see the water from your room. There were some issues though, the room wasn't that clean- the furniture was dirty. The whirlpool was closed, this was a problem since the poll was so cold. The breakfast room was chaotic. Too small amount of people who wanted to use it. Tight hallways and slow elevators. Overall not our best experience on our trip. Wish I knew we would pay for parking and the kitchenette ahead of time.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear Nancy M; Thank you for taking he time to review your stay. I am disheartened to read we did not exceed your expectations during your stay. Indeed we had an unexpected outage with our indoor whirlpool, and did have the heated outdoor pool available. Though we do have the required number of seats for our lovely breakfast room, peak times are posted and we have staff available to assist taking the food on a tray to your room where you can enjoy breakfast on your balcony or at the kitchen table. If booking directly with us, we will send along a lovely welcome letter via email, explaining all policies and features of our inner harbour property. We work with 3rd party sites to post policies clearly and to my knowledge all are displaying accurately. If this is not the case I would welcome your further insight. All feedback is welcome as it offers us the opportunity to learn, grow and improve experiences for the future. Thank you again for taking the time and we look forward to another opportunity to welcome you back and the chance to exceed your expectations at that time. With warm regards, Thaylin Parrish General Manager

"Nice Concinient Hotel"

4
27/07/2017

Easy to find and great location to visit the Inner Harbour area of Victoria. Had to pay extra for parking but it was very easy to find parking. The hotel is only about 1 block from the Coho ferry terminal to Port Angeles.

"Great location"

5
26/07/2017

Hotel great location to ferries. Just across street. Also, easy walk to Inner Harbor sights. Front desk staff nice and helpful. There are fans in room to help circulate air. We were there when it was warm, so that was nice without A/C. Breakfast came with room, which is nice. It had nice assortment of hot and cold items.

"In the Heart of the Harbour"

4
25/07/2017

Perfect spot for a stay. Everything you want is but minutes away , from tours of the harbour to exploring the history of British Columbia. Downtown Victoria is at your fingertips. Oh! The hotel is great too!

"Victoria Trip"

4
25/07/2017

Great family place to stay in Victoria! Clean, family oriented, and breakfast included. In walking distance to downtown and fisherman's dock. The cleaning staff were wonderful and helpful. Free parking too!

"Loved this hotel - Location Location Location!"

5
24/07/2017

I booked a room for 4 of us - my mom, daughter and sister for a 3 generation family trip. I had requested a harbour view and got it! The beds were great, we had a kitchenette, nice balcony with a view and the pool and grounds were like we were in someone's private back yard - beautifully landscaped and private. Breakfast was included and is a very nice full breakfast we fully enjoyed every morning. The location was amazing for everything - nice walk/jog from the hotel to fishermans wharf. Great walk just down to the harbour and downtown, restaurants close by and the parliament buildings are just right around the corner. Only down was the occasional loitering just on the other side of the fence of the hotel property (we could see them from our room but never heard anything). I would totally return and recommend this hotel without hesitation!

"Great Hotel"

5
18/07/2017

Good place to stay to see the city of Victoria. Close to the ferry dock and walking distance from downtown. Room facing the park is a little tight but we appreciated the small kitchen and balcony. Breakfast was good with excellent potato patties.

"Anniversary trip to Victoria "

5
17/07/2017

Stayed here for three days; the room was clean and comfortable. The complementary breakfast was excellent with a wide choice of hot and cold selections. Above all, the staff was helpful and friendly. Close to the harbor (within a block).

"Breakfast not up to reviews"

4
17/07/2017

Staff were great, quick accurate answers to questions and helpful when we had a particular need. Room was great, 5th floor corner room with two balconies, so we could open both windows and let the breeze through to coll the room. No AC as Victoria is a mild climate, but the cool room made for better sleeping, The seagull noise in the morning did wake us however. Breakfast was disappointing given some of the reviews. First morning it had egg patties???? They looked like the egg disks from a breakfast sandwich, and were over cooked. The next day was egg omelettes, again overcooked, and supposed to have cheese inside. There was a smear of cheese inside, not enough to taste. Room was nicely cleaned and well appointed and had a full kitchen. Location is excellent if you walk on the Black Ball Ferry, and very handy for the Inner Harbour and downtown.

"Clean and peaceful!"

5
17/07/2017

Great clean place in walking distance to all the attractions! Staff is very friendly. All rooms have kitchenette with stove to cook if needed. The hot breakfast is convenient and differs daily. Great variety of fruits, cereals and other cold items served as well. Hot coffee in the lobby 24/7.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear ulyana2017; Thank you for taking the time to review our hotel after your recent stay in Victoria. We are pleased to know you enjoyed your visit and our included amenities. There is much to see and do in this beautiful City and we are indeed steps to so many attractions and restaurants. We hope you will have another opportunity to join us again in the future. With warm regards, Thaylin Parrish General Manager

"great hotel and excellent breakfast"

5
16/07/2017

This hotel is close to everything in downtown Victoria and because it is one block off the main street - it is quiet. we walked off the ferry and stayed here and visited the city! The rooms are nicely arranged and have all the conveniences. The best part was the wonderful breakfast options. We were thrilled with the breakfast and could even say that they were one of the best breakfasts that we had at a hotel this summer!

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear ritac803; Thank you for taking the time to share your review of your recent stay. Traveler reviews like yours are so helpful for others as they make their plans. Our location is so close to the ferry to both Port Angeles and the Clipper to Seattle. It's an easy trip! So pleased that you were thrilled with our included breakfast offering! We have been making small changes and improvements over the last while and I'm very pleased you noticed and enjoyed it. We sure hope to have another chance to welcome you back again one day soon! With warm regards, Thaylin Parrish General Manager

"Inner Harbour"

4
12/07/2017

Good location as it is within walking distance to downtown. Also near the water. Nice big room, clean and quiet, good breakfast with pleasant staff, comfortable beds. Nice to have a little fridge. (could have had brighter lighting in the room) Also handy to bus stop for ferry.

"Well worth it"

4
12/07/2017

We loved it , close to everything was able to walk everywhere , amenities were great including breakfast , we stayed in the 1 bedroom suite ,very spacious would definitely stay here again , we'll worth the money

"Wonderful hotel"

5
12/07/2017

The staff was so accommodating! We arrived early in the morning after taking the Clipper from Seattle, the staff held our luggage while we toured Victoria.They called when the room was ready. The balcony view of the harbor was worth the extra upgrade. The breakfast had so many choices. The hotel also held our luggage until our afternoon ship left so that we could continue to see Victoria.

"Excellent hotel"

5
11/07/2017

I absolutely loved this hotel and its staff. I stayed mid-June and had a room overlooking the water. The view was slightly obscured by trees in the park. I could hear music from the hotel next door and from festivals in town. The kitchen was more than I needed with a full fridge, oven and stove, plus microwave, toaster, and coffee maker. There were plates, bowls, cutlery, pots and pans. There was a table and two chairs. No restaurant in hotel but they do serve a full breakfast (made it there a few times), there are plenty of restaurants nearby, and there's a 24 hour supermarket a few blocks away. I didn't realize there was a pool, sauna, and hot tub at the hotel so didn't bring my bathing suit. Wi-fi wasn't the best as the signal kept dropping. Staff was extremely helpful with suggestions and bookings. The hotel is next to the Parliament and steps away from downtown and the waterfront. I will return next time I am in Victoria.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear kevin d; Greetings from Victoria! Thank you so much for taking the time to review our hotel after your recent stay. We are pleased to know you enjoyed your room and view and our included amenities. We do have a great walk-able location! It is our greatest compliment to know that you would choose to stay with us again in the future and we look forward to welcoming you back! With warm regards, Thaylin Parrish General Manager

"Trip to Victoria"

5
09/07/2017

Absolutely enjoyed our stay. All the employees were great,...happy to assist you in any way. Enjoyed the breakfast....lots to choice from. Enjoyed our room...very quiet...very comfy..lots of water to take a shower. Location is perfect... close to everything!

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear 806veronikal; Thank you for your recent review! We appreciate your acknowledgement of our team - we have a great group here and we love to help other travelers discover the best of this beautiful city - and most of it at our doorstep on the inner harbour! We hope to see you again soon! With warm regards, Thaylin Parrish General Manager

"Great place to stay in Victoria!!"

5
05/07/2017

Thoroughly enjoyed our 3 night stay here in Victoria in June. Good breakfast in the morning and the hotel is within walking distance to almost everything. Or you can take a water taxi from across the main street. Safe underground parking if you have a car. We had a room with a view of the harbor. which I highly recommend as you can sit out on the room's balcony and enjoy the view of the harbor and the ferries and everything else. Victoria is bussing now with the 150! A fun time for all!!!

"Excellent position, friendly staff and breakfast included"

4
04/07/2017

We stayed here during the Canada 150th birthday celebrations, and it's in a great position. Within walking distance to downtown, the harbour and all the amenities, plus quietly set back so you get a peaceful night's sleep. Rooms were comfortable, beds were lovely and soft, plus a small kitchen so you can sort yourself out if need be. Staff were very friendly and helpful at Reception - would definitely recommend it for a reasonable place to stay when visiting Victoria. We had 3 kids who loved the outside pool, and with breakfast included it was wonderful. Thankyou Best Western!

"Great Holiday at BW Plus Inner Harbour "

5
03/07/2017

My family just completed a 7 night stay at this hotel in Victoria. Throughout our stay, we were very impressed with the front desk staff, especially Rachel and Kristen. Their tips on what to see and do in Greater Victoria and the Island were excellent. Our maid service was also excellent. Overall the hotel amenities, including the breakfast, made this holiday a very memorable one. We would not hesitate to stay here again. Ps: The hotel is within walking distance to a great many sites and restaurants, including the Inner Harbour in Victoria. The whale watching trips are a must. We saw 2 humpbacks do a double breach, which was amazing.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear Spacebison; Hello from sunny Victoria and the Team at the Best Western Plus Inner Harbour! Thank you kindly for taking time to review our hotel after your recent stay. We so appreciate the shout-out to our Team! I do agree that we have a great group of sincere hospitality professionals and we love to share this beautiful city with travelers from all over the world. Our greatest compliment is to know that you would choose us again - we hope to welcome you back again soon! With warm regards, Thaylin Parrish General Manager

"A Great Place To Stay"

5
02/07/2017

We stayed at the BW Plus Inner Harbor for three nights and enjoyed every aspect of our time there. To begin with, the hotel has an excellent location. It is within easy walking distance of many of Victoria's attractions and numerous restaurants, and within one block of the dock where the Port Angeles-Victoria ferry lands (so it is very easy to get to this venue either with a car or as a foot passenger on the ferry). Underground parking is available at a small daily fee. The room we had (on a harborside corner of the 7th floor) was very clean and comfortable, and had a spectacular view of the port and downtown Victoria. And, all the staff we encountered from the moment we arrived were very welcoming and efficient. We recommend this hotel highly and will definitely stay here again the next time we are in Victoria.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear J K; Greetings from Victoria! Thank you kindly for taking the time to review our hotel after your recent stay. I'm pleased to know you found our location so close to the Coho Ferry convenient for your travels. It sounds like you had a lovely experience in our beautiful city. We appreciate your acknowledgement of our Team - we have a wonderful group of genuine hospitality stars and we greatly enjoy what we do! Thank you again for taking the time and we look forward to having another opportunity to welcome you back again one day! With warm regards, Thaylin Parrish General Manager

"great stay"

5
01/07/2017

very conveniently located, extensive complementary breakfast, spacious room with nice layout. Happy to have found a nice alternative to the Chateau Victoria where I usually stay. Friendly staff, great value.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear karlottab117; Thank you for taking the time to review our hotel after your recent stay. We know there are many choices in this beautiful city and we are pleased you have chosen us! Our included breakfast is a great part of our value, as well as the convenient location on the inner harbour, steps from so many attractions and restaurants. We look forward to having another opportunity to welcome you back again soon! With warm regards, Thaylin Parrish General Manager

"Lovely Hotel"

5
29/06/2017

We would Highly recommend Best Western Inner Harbour Hotel, Victoria, BC. It is close to everything you need. food, sights, entertainment and beauty! The hotel itself has free Breakfast included. We enjoyed taking our breakfast up to our room every morning and eating out on our balcony. The pool was Wonderful, the overall experience was delightful. Thank You for making our trip!

"All Ways great service"

5
29/06/2017

The Hotel is so conveniant for every thing in Victoria.Gosh how do I put into words about your hotel. We wouldn't stay there if it wasn't up to our standard.Also lots of great walks around the Harbour.

"Great Value for the location and quality! "

5
27/06/2017

This hotel is amazing. Right down the street from Parliament, very close to downtown and most downtown attractions. Fisherman's Wharf is a very walkable distance, Victoria Visitor center, pubs, and restaurants are all very close. For the proximity to all the noise this hotel is very quiet, offers free breakfast and very safe, underground parking. Great location and amenities for the price! Our room also had a full kitchen complete with stove.

"Great Location... Nice Clean Quiet Hotel !"

4
26/06/2017

My wife and I went to Victoria as a part of a long vacation. The Best Western Inner Harbour is just a block away from the docking location of the Port Angeles Ferry. And the hotel is walking distance from great restaurants and attractions around the Inner Harbour. The hotel itself has self parking (not free), has good WiFi, good clean rooms, is nice and quiet, free breakfast, and we had nights of great sleep. This isn't a new hotel, as the hallways are a bit narrow as in many older ones. But there's not a lot of negatives with this one. And we didn't find the price as high as we expected. We really enjoyed this hotel and would certainly come back here again.

"Inner Harbour Beauty"

5
25/06/2017

The Best Western Inner Harbor has the best views of Victoria, BC's harbor. The activity of float planes, ferries, whale watching zodiacs offers an ever changing canvas. From our room we could see the Fairmont Hotel, Parliament Building and all the lights of the surrounding hotels. Everything is in walking distance including downtown. The hotel itself was welcoming, staff were very helpful and the bed was extremely comfortable.

"An absolute hidden gem!"

4
22/06/2017

Absolutely loved the hotel. The staff were extremely kind and courteous. Rooms were cozy and comfortable. Ensuite kitchennete was handy. Toilet was good too though a tad bit small. Couldn't open the door completely. Tge gym was sufficient and had the necessary equipments. The steam was fantastic as was the hot tub. Didn't try the sauna. Breakfast was good and adequate. A 24/7 depanneur was nearby and is useful given rooms didnt come with drinking water. I wasnt sure if tap water was ok. Hotel is located in strategic location with all major attractions nearby. If staying in the hotel, one must visit flying otter and grill. Delicious food. Moreover a wine shop just beside tge hotel was pretty good too. Would definitely recommend this hotel to families with young children, couples. Underground parking is available for CAD 12 per day.

"A great place to stay in Victoria"

5
21/06/2017

there are lots of hotels to choose from in Victoria but I'm glad we chose this one for our trip. It was extremely convenient, just a few steps from the ferry dock and easy walking distance to all the fun activities in Victoria. It's not located on right on the busy street though, so it was easy to get a quiet night's rest. The entire hotel was very clean and the staff were helpful and friendly. The sauna, the hot tub, and the steam room for great after all the walking we did. On top of all that breakfast was included, so it made staying there a very good deal.

"very nice"

4
20/06/2017

Nice hotel with off street parking at $15 can. a night. The hotel was centrally located next door to the capital building and Royal Museum. The room was large. Found the room a little stuffy late in the afternoon and found out there was no air conditioner. We open the balcony door and turned on the fan and room quickly cooled down. The balcony was nice to sit on sip a little wine as we relaxed after touring the city. Breakfast buffet included in price and food was good. Would stay here again.

"A Cliche, but a great Location"

5
20/06/2017

The hotel has a great location, within spitting distance of the harbour bars & restaurants. The room we had was well appointed with a full kitchenette, TWO (count 'em!) balconies and comfortable chairs. We did use the leisure facilities and found these to be clean & surprisingly empty! The breakfast was, as usual, delicious and more than enough to sate our appetite and avoid the need for a large lunch. I have to mention that my wife left a dress on the balcony when we left and the hotel are happy to return this to our UK address, which I see as 'above & beyond' from a service perspective! The only other observation I would make and this is not specifically directed at this BW as the same critique could be levelled at the BW Plus we are currently staying at in Revelstoke and others we have stayed at, and this is that I think BW have missed a trick in not offering any kind of dinner dining option. Presumably there are basic kitchen facilities on-site and I would have thought that that could be extended to include a pizza oven or something similar. That said there are other local dining options so not a big deal; just a minor nice-to-have.

"A Relaxing Stay, Excellent Location, Clean, and Nourishing Breakfast"

5
19/06/2017

The room was clean, nicely laid out, tastefully decorated, and quiet. The staff were very friendly and helpful both on the phone and in person. They served a nourishing breakfast and the accommodation was very close to the inner harbour.

"Convenient location and comfortable"

4
14/06/2017

This hotel is in a convenient location for the inner harbor but at a cheaper rate than some of the others nearby. We had a kingsize room not looking over the harbor. The bed was comfortable. The room had a small kitchenette, a desk and sofa, which would make a longer stay comfortable. There is a whirlpool which was good, plus sauna and pool; laundry available for use. Free wifi.

"Hotel within easy walk to old Victoria attractions"

5
14/06/2017

This was our first time to Victoria and we were not disappointed. The Best Western Plus Inner Harbour is in a great location. We could walk or take the bus anywhere we wanted to go, including Butchart Gardens. We walked on the ferry from Vancouver and took the bus into the city at a cost of only $2.50 CAN. It was super easy to find the hotel as it was only a block from the BC Legislature and the bus stopped on the same block. We arrived early in the morning, and headed straight for the hotel as they said we could store our bags there until check-in at 4:00. However, we were pleasantly surprised to learn our room was ready, so we got to check in early. If you visit, you must try the pizza at "The Joint" on Warf street. They even have an awesome gluten free option. We brought the pizza back to the hotel and picked up beer from the Beer and Wine store located right next door to the hotel. Our room included a kitchenette, so we were able to easily re-heat the pizza. Restaurants were a little more expensive than we are used to, but given the location, prices were probably inline. I would recommend this hotel.

"Well located and fine place"

5
14/06/2017

Located one block from the water, but some rooms have a view of the Inner Harbor and the gardens between the hotel and the water. We had a kitchenette (not requested.) Rooms are large and comfortable. Staff was very, very knowledgeable and helpful - both about finding our way around Victoria and in recommending the Harbor House Inn (around the corner) for dinner. Best Western Plus breakfast was fine and better than most. Hotel has a covered parking garage.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear Ready2Go2008; Greetings from Victoria! Thank you kindly for taking the time to review your recent stay. It sounds like you enjoyed the rooms, amenities, and our great inner harbour area. We appreciate the acknowledgement of our lovely staff - we all very much enjoy sharing our beautiful city! We look forward to welcoming you back again one day. With warm regards, Thaylin Parrish General Manager

"Nicest best western ever"

4
12/06/2017

Not cheap but nicely appointed suites with a harbor view. Full breakfast included. Parking fee is additional but they let us use our space for a few hours after checkout. Lovely staff and a short walk to most of downtown.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear globetrotter33221; Thank you for taking the time to review our hotel after your recent stay. We appreciate your sharing yourexperience with other travellers and we look forward to seeing you again one day. With warm regards, Thaylin Parrish Genneral Manager

"Well appointed hotel near downtown Victoria"

5
12/06/2017

The hotel is clean, neat, with an airy friendly vibe. The staff are welcoming and very helpful. Most of the sights are within an easy walking distance. My king room was spacious, with a balcony and small kitchenette. Would definitely stay there again. There is no restaurant in the hotel, just the breakfast buffet, but there are many good restaurants close by.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear LLBBAS; Thank you for your review! We are pleased to know you enjoyed our hotel, your room and our great location. We look forward to welcoming you back again one day! With warm regards, Thaylin Parrish General Manager

"Awesome staff, great location"

5
08/06/2017

We booked on AirMiles, and we stayed in a suite with a King bed and kitchenette. We were down at the end of the first floor (#105), which was great, because not only did we have a ground floor patio, but there were only two other suites in that section...which meant we didn't hear doors opening and closing all night. The staff were amazing - super friendly, and wonderfully helpful. The hotel is easy walking distance for a trek around the inner harbour. The full breakfast included with the room rate was the perk that made us choose this hotel over another. It was great to have included, but the eggs and sausage were only luke warm. It was a pretty full spread though, and the pancakes were delicious. We only stayed one night, but would have been very comfortable there for an extended stay. Will definitely be back the next time we're in Victoria.

"Best place to stay in Victoria !"

5
08/06/2017

Staff were very helpful and , on the phone, the booking clerk went over the top with what room would be best, gave us clear driving directions . The room was big and beds were comfortable. The little kitchen was a bonus. We were within walking distance of all the major sites we wanted to visit. Had a lovely time , and would definitely stay there again. I rate it AAAAA.

"A lovely place to Stay"

5
06/06/2017

This Hotel is beautiful. Perfect location and great value. The staff are very nice and the hotel is clean and looks newly renovated. Hot breakfest every monring was good. Staff at breakfest were very nice and helpful. I recommend this hotel to anyone looking for a comfortable place to stay. Staff were very knowledgeable about Victoria and places to go etc. Thank you Best Western Plus Harbor Inn. I will definitely come stay here again.

"Lovely stay"

4
05/06/2017

Ideal location in nice area of town and close to everything. Fantastic staff, good wifi and breakfast and super comfortable beds. Clean rooms and kitchenette which has everything. Does not have AC which might be a problem in summer but fans provided

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear travelwoofleeds; Greetings from Victoria. Thank you very much for taking the time to review our hotel after your recent stay. We appreciate your acknowledgement of our great team. We are fortunate being located on the inner harbour that the ocean breezes tend to take good care of keeping the hotel comfortable year round! We hope to have another opportunity to welcome you back again one day. With warm regards, Thaylin Parrish General Manager

"Great Place"

5
05/06/2017

My friend and I had a wonderful stay at the Best Western Plus Inner Harbour, Staff was very friendly, rooms were great and park view was very relaxing. Nice to have pool and workout facilities available. Close to downtown and Fisherman's Wharf.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear M3825UBjoyces; Thank you for your lovely review! We are pleased to read you enjoyed your stay, our great location and included amenities. We appreciate your acknowledgement to our lovely team as well! We look forward to welcoming you back again one day! With warm regards, Thayliin Parrish General Manager

"Enjoyed our stay"

5
31/05/2017

Victoria is sooo beautiful. This Best Western very convenient - easy walk to Parliament bldg, harbor shops, Empress. Beds very comfortable & lots to choose from for breakfast. Underground parking. Days Inn next door has great Halibut fish & chips.

"Friendly people and friendly service in a quality hotel on a quality location"

5
29/05/2017

We enjoyed all the people we met at the hotel from Kayle at the front office, the room attendant on the 6th floor, the two ladies in the breakfast room on Tuesday and Wednesday morning on 6/23/and 6/24 and the night clerck who showed us how to turn on the shower...a pull down knob!!!!

"Can't go wrong."

4
29/05/2017

The hotel is ideally located, very close to the Parliament building. Nice, clean rooms. Breakfast is included and is excellent. Staff is very professional and welcoming. Fast wifi. Not sure what I need more!

"This hotel puts the "Best"in Best Western!"

5
29/05/2017

While staying st this hotel over the busy Memorial Day weekend, I was pleasantly surprised at the outstanding quality of customer service, cleanliness and comfort provided by the staff and amenities. The location is close to the ferry terminal and inner harbor.

"Anniversary Trip"

4
28/05/2017

Great location. Close to all attractions but away from the noisy part of the City. We would recommend this hotel. Reasonably priced with very professional helpful staff. We will certainly stay here again.

"Great location - close to everything near the Inner Harbour"

5
23/05/2017

Booked because of Best Western - and glad we did - great location easy walk to the inner harbor attractions - booked into hotel and got room 605 - with a partial view of the harbor - room was on the smaller footprint size - but had a full kitchenette with supplies - great balcony - good internet capability - like the coffee but with a refrigerator why not supply real creamers rather than the powdered stuff --- good breakfast buffet supplied - staff are friendly and knowledgeable - surprised that there was an additional charge for parking - but a good stay in a comfortable facility

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear dunc7906; Thank you for taking the time to review our hotel after your recent stay. Lovely to read you enjoyed our great location and included amenities. Appreciate your acknowledging our friendly team - we love to share our beautiful city with our many guests! Indeed our underground gated parking does have a nominal fee per night, as many of our neighbors in the city locations do as well. We do hope to have another opportunity to welcome you back again one day soon! With warm regards, Thaylin Parrish General Manager

""Cozy home away""

4
23/05/2017

This hotel has everything you need to be comfortable albeit on a small scale; Balcony has seating for two (needs to be swept or cleaned), Whirlpool, Dry/steam sauna, outdoor pool (not opened for the season yet), fairly good breakfast...love the choice of beverages but nothing for lactose intolerance folks like me:( Beds were comfy but mattress seems old; woke up every morning with low back pain (had to rotate my mattress...helped a bit). Fitness room has one of each equipment, surprisingly available when needed as not used frequently by guests. Two flat screen TV's in the fitness room has no audio just for décor or looks only; purposely set by hotel management. So will advise that you bring along your listening/electronic device for your workout. Travelled with my family for leisure but find the room too small compared to other BW's that I've stayed in. Love the kitchenette complete with dishes and utensils but no reasonable pots or dishwasher; not needed on this our trip anyways:). Hard to get a warm setting for water from the faucets in the kitchen and bathroom; tendency to burn from the hot water. Location is excellent; walking distance to almost all interesting places.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear Chinyelu; Thank you kindly for taking the time to review your stay with us. You have touched on many helpful topics and we appreciate all the feedback. We look forward to another ropportunity to welcome you back again one day! With warm regards, Thaylin Parrish General Manager

"Perfect Location and Welcoming, Friendly Staff"

5
22/05/2017

The hotel is in comfortable walking distance of almost every place we wanted to go in Victoria during our one-week visit. The Legislative Buildings, worth several stops for us, are just a block away. There is also a good grocery store just to the south on Menzies Street. Our room was a corner one with two picture windows and balconies, a kitchenette, two upholstered armchairs with good lighting for reading, and a very comfortable bed. The hotel is on a quiet street, and rooms are well insulated acoustically, so we slept well even in the heart of the city. The excellent, friendly, efficient front desk and housekeeping staff made us feel welcome and make this hotel feel special.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear A_Saunterer; Greetings from Victoria! Thank you kindly for taking the time to write your review for other travellers to share. It sounds like you enjoyed the beautiful area and how walk-able things are here in our corner of the inner harbour. Knowing you felt welcomed and enjoyed your time is our greatest pleasure. We strive to make all of our guests - new ones, and our many repeat guests alike, feel special as well! We look forward to another opportunity to welcome you back again one day soon! With warm regards, Thaylin Parrish General Manager

"Amazing stay"

5
22/05/2017

We were able to book our stay with airmiles and really all I expected was a clean place to stay, but we were really pleasantly surprised. The staff were fantastic, can not say enough good things about them. The location is perfect. Walking distance to the Inner Harbour and shopping, Parliament, Fisherman's Wharf, etc. But with the car we could scoot around the outside to get out of the busy inner areas and on the road to adventures farther afield. Hot breakfasts were good. My son loved making pancakes for himself every morning with the pancake maker. The pool was closed during our stay but we used the whirlpool and sauna almost daily. We also were very surprised to discover our room had a full kitchen with stove and oven. Fantastic stay for families.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear PiperRayne; Greetings from Victoria and thank you so much for your lovely review of your recent stay. You have touched on so many of the things we work hard at! Our Team is indeed a group of genuine hospitality professionals - we love to share our favorite parts of the city with our many guests. Our location near so much within walking distance is great - but as well you can easily travel to many of the other attractions and restaurant options without any trouble. Our pancake maker is a hit for sure! Maybe you can come back another time when our outdoor heated pool is open - during the summer months it is a real treat; as well as the whirlpool and sauna/steam room. So pleased to read you and your family enjoyed your time with us. We look forward to welcoming you back again one day! With warm regards, Thaylin Parrish General Manager

"A very pleasant stay"

4
21/05/2017

Booked with airmiles so not sure what we would find. We were on the 2nd floor but our unit looked out over a lovely garden/park and was very quiet. Close to everything. The room was nice with a small kitchenette but with breakfast include we didn't really use it. It would be great if a person was visiting for a few days.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear bojalago; Thank you for taking the time to review our hotel after your recent stay. I am glad you enjoyed your stay and our great location. Winter months in our fair city bring many long term guests from colder areas so our hotel is indeed very popular for longer stays. Kitchens are popular for this reason. We hope to have another opportunity to welcome you back again one day! With warm regards, Thaylin Parrish General Manager

"A return trip, a year later"

5
18/05/2017

The best thing about the Best Western Inner Harbour, is the consistency. It is a clean hotel with a delicious breakfast and a great location. The front desk staff is extremely friendly and knowledgeable. The rooms are not fancy but they are very clean and comfortable. I couldn't ask for a better hotel. The location is perfect, a block from the ferry, 4 blocks to the Empress, 6-7 blocks to a grocery store. I will stay here again. Thank you, Best Western for another great visit.

"Fine hotel in a preferred location."

5
18/05/2017

We booked this delightful hotel for our anniversary and we were happy we did. This hotel is well managed by attententive staff and was spotless and comfortable. The location on a quiet street is is just a short stroll from the waterfront and many of the top sights that beautiful Victoria is famous for. Highly recommended.

"Great place to stay on the Harbor"

5
18/05/2017

This is a great hotel for the price, located 1/2 block from the Harbor. Spent 3 nights here in mid-May 2017. Our first visit to Victoria. We loved our room, very clean and quiet. Kitchen was in a little nook, with frig and dishwasher and a table for eating. Staff was outstanding. Kayla helped us with getting our DVD player to work and had a great sense of humor. Everyone who worked there was a pleasure to deal with. Breakfast was great, too. We will definitely stay here again! Highly recommended.

"Victoria Business trip"

4
18/05/2017

The hotel is conveniently located on the inner harbor of Victoria where its easy to walk to tons of shopping and sight seeing and restaurants. The rooms are comfortable and the bed and linens are very nice. We had a corner suite with a small kitchenette and lots of windows and light. The breakfast is typical of most "included breakfasts" but it is convenient for getting going in the morning. My one complaint is that the only coffee choice is Dark roast and it was far to dark and strong to be tolerated - not everyone can drink that and it would have been nice to have a choice of dark or medium roast.

"Poor service rotten bed"

2
17/05/2017

Would not accommodate an early checkin on a cold wet day with a prepaid reservation but let three others walk in off the street and go right to room. Felt every spring in bed. More interested in their house hunting then getting me in room.

"Great hotel."

5
11/05/2017

Center of everything,great breakfast.Good value for your money and the staff are very friendly.Room was clean and confortable and ours had a beautiful harbour view!Didn't try the pool sauna or workout room.Highly recommend staying here.

"Nicely renovated Best Western in Victoria"

5
06/05/2017

An easy walk from the ferry terminals on Quebec Street! And very easy walk to downtown Empress Hotel, shops and restaurants on Government Street. Very quiet location, new carpet, comfortable bed, kitchenette with stove, fridge, microwave, coffee maker, table and two chairs, plus dishes, mugs, glasses! Bath with granite counters, arm chair seating area, balcony w/ table and chairs! Complimentary breakfast with wide assortment of food! Amazing hotel at a very reasonable price.

"Hidden Gem just off Inner Harbour"

5
06/05/2017

Great hotel minutes from Inner Harbour with very comfortable beds, clean room and a warm, friendly staff. Great breakfast and easy check-in/out. If driving a larger vehicle underground parking may be an issue as level 2 is only available to vehicles 5'4" and lower.

"Birthday Celebration"

5
03/05/2017

We live in Port Angeles, WA and decided to take the Black Ball Ferry from there to Victoria, celebrate my wife's birthday, stay overnight, and then take the ferry back home the next morning. The Best Western Plus Inner Harbour is within 10 minutes walking time from the ferry dock. The hotel staff allowed us to store our bags until our room would be ready in mid afternoon. That allowed us to go have high tea and do some birthday shopping. Our room was on the 7th floor overlooking the street away from the harbor and it had a small balcony. Our room was very clean and modern, flat screen HDTV and a DVD player and instructions on how to access it. The room had a small kitchen alcove complete with regular stove, sink, microwave, dishes, a small table and two chairs. We had two very comfortable queen beds. There was a small desk area next to the TV and MOST IMPORTANTLY, an electrical outlet that had six plug-ins for the laptops and cell phones charging cables. The front desk supplied us with free small tubes of toothpaste which we had forgotten to back. The free breakfast was really good with a great variety of food in a large, clean and comfortable room. Overall, we thought this hotel offered so many good things and at a very good price point for the traveler. The free wifi was easy to connect to and had a very strong signal. We will always in the future be staying here again.

"Very Comfortable"

4
01/05/2017

We stayed here for two night. Very comfortable room with comfy beds. The breakfast was very plentiful and the staff very friendly and accommodating. The only con was a little noisy from the street even when your on the higher level.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear Nancy C; Thank you for your review after your recent stay! We appreciate your taking the time and we do look forward to another opportunity to welcome you back to stay again one day. With warm regards, Thaylin Parrish General Manager

"Beautiful in Springtime"

5
01/05/2017

We would highly recommend this hotel, the beds were so comfy, it was on a pretty street bursting with pink blossoms and we had a view of the inner harbour. The float planes can be a bit noisy, but we don't mind that. The location was great for walking around, lots to see and do. We can't wait to go back to idyllic James Bay and see the fall colours next time.

"Best western inner harbour"

5
01/05/2017

Very clean, very beautiful hotel with lots of friendly staff who went out of their way to make your stay enjoyable. Beautiful views of downtown Victoria I would have no problem recommending it too people

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear kyrena2017; Thank you for taking the time to review us! We are so pleased to read you found us to be an enjoyable part of your trip to this beautiful city. We appreciate the recommendation to others very much and hope we will soon have another opportunity to welcome you back again! With warm regards, Thaylin Parrish General Manager

"BC"

5
27/04/2017

Staff was most friendly and the hotel it self was great. Clean, neat, everything you could want from a great breakfast, relaxing in room massage, and the spa area. Close to everything so walking distance from and to the ferry, just a few blocks to down town or a short walk for grocery and liquor stores.

BWPIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review
Dear iamstevelathrop; Thank you kindly for taking the time to write your lovely review. It sounds like you enjoyed a most relaxing time here on the inner harbour. We do have a genuine team here and we greatly appreciate your acknowledgement to them. We look forward to welcoming you back for another getaway! With warm regards, Thaylin Parrish General Manager

"Great hotel for a great price!"

5
26/04/2017

This hotel is located in the Inner Harbour close to many attractions. It has nice decor, friendly staff, a really good hot breakfast included with your stay, and balconies for each room. We will definitely return to this Best Western next time we are in Victoria.

"Effortless Comfort"

5
26/04/2017

A great place to stay for an evening at the opera. Well located, well appointed, friendly - efficient staff, comfortable room...perfect for an evening out and a morning harbour walk. It is one of my favourites.

"Nice Park View"

5
25/04/2017

Nice stay on inner harbour. No complaints at all about this typical BW property. The park view room with small kitchen was nice. We met people who are staying for 30 or more days. We will look into that.

"Excellent stay"

5
24/04/2017

Location is excellent. Staff very helpful. Breakfast great. The room was huge and very clean. Nice balcony to sit out on. Upgraded us to a partial view of harbor room. Excellent stay with a very reasonable price

"Great place to stay!"

5
19/04/2017

We chose this hotel because of the location and free breakfast. It didn't disappoint! The hotel was in easy walking distance of the harbour, museums, shopping, Fisherman's Wharf, etc. The view from the 7th floor was gorgeous, looking out over the water. We rented a car to tour further abroad. The hotel offered secure, easy-access parking for $12/night. The outdoor pool was closed until May and we didn't get a chance to use the hottub, but we had a peek and it looked fine, with an entrance through bathroom showers and a small spa area. Gym looked great too. Front desk staff were friendly and helpful, and had bottled water readily available for 50c! Great when you're all set for a tramp around the city. The rooms were spacious with comfy beds. Wi-fi was excellent. Maid service was top notch. No complaints from us! Thanks for the stay.

"Comfortable and downtown location"

4
19/04/2017

Very nice hotel located on the waterfront in Victoria, BC. Free hot breakfast. Parking garage located beneath the hotel and walking distance to the wharf and Victoria downtown. Rooms were clean and spacious and well appointed. Very reasonable rates. I would stay here again.

"Attention to detail and wonderful staff"

5
18/04/2017

Each person with whom we interacted was wonderfully cordial and professional. When a minor problem occurred, it was given proper attention from a conscientious maintenance person. The staff working in the breakfast room are top notch. Each day of our 6 day visit was especially off to a good start with a good breakfast which had changes of what was served each day! The staff made certain that the entire area was properly stocked and clean. I would recommend this hotel for people who enjoy a quiet location which is easily accessible to the many city activities. My wife and I like the Best Western hotels, however, this hotel is not your "average" Best Western. It is truly a pleasure to recommend.

"Good value, location and very comfortable"

5
18/04/2017

We were very pleased with our stay here, quiet clean bight room, very comfortable for 2 people. Beds were wonderful, thoughtful touch's through out. Staff is vey pleasant and helpful. Great location, very near water, easy walking distance to all attractions. Grounds and hotel, are very clean, attractive outside with flowers plants etc. Would recommend this hotel to anyone.

"Great, breakfast included hotel close to Inner Harbour"

5
18/04/2017

This is our third time to using this same hotel in the last few years and this time, we brought our 3 younger kids. Will stay again here next time as we have been satisfied each time and don't need to search for anything else. Great Wi-Fi included and the breakfast is a nice self serve with much to offer of hot or cold food for a great start to your day. Staff has always been friendly and service is great.

"Stunning place"

5
13/04/2017

We enjoyed the stay at this location. The staff, room and parking were above our expectations. Close to the Harbour and fishermans wharf. Both great places to walk to and have a meal. These were suggestions by hotel staff.

"Average hotel in a great location"

3
11/04/2017

Just spent two nights at this hotel while visiting Victoria. Part of the draw was the free breakfast, which lives up to the saying: you get what you pay for. Definitely the worst complimentary breakfast I've ever had (1 star for the food). All of the hot food was dry, like it had been reheated and reserved as leftovers from the day before. If the free breakfast is what is drawing you to this hotel, don't do it! Now, onto the rest. The front desk staff is super friendly and accommodating (4 stars for service). The room was clean but average (2.5-3 stars). We paid for a king and got two queens instead. We had one comfy bed and one lumpy bed. Probably the best things about this hotel are that it's quiet and the jacuzzi and saunas are great and relaxing after a day of sightseeing. Not a particularly great value as one would expect of the Best Western.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear cc_seattle_wa; Thank you for taking the time to share your thoughts with us and please accept my apologies that we did not meet your expectations on your stay. We appreciate your feedback regarding the complimentary breakfast buffet provided, as this helps us identify areas that may be in need of attention and overall provide a better experience for our guests. I'm disappointed as these findings and comments are not the norm of our usual feedback. Most assuredly we do not re-heat or re-use leftovers - the breakfast is fresh daily. I'm truly sorry we did not wow you! Our rooms are all very recently renovated from top to bottom in a lovely west coast theme. Again, we appreciate the feedback and are sorry this wasn't to your taste. We do hope you enjoyed your time in this beautiful city and that we might have another opportunity to welcome you back again one day. With warm regards, Thaylin Parrish General Manager

"Great stay in Victoria"

5
11/04/2017

will be back ! anytime the stay was great we have been in victoria many times and always go back to this place - the renovations are great Gym was clean and well equipped with the latest equipment as always the buffet was tops

"Best is Best"

5
11/04/2017

Great stay, loved movie night. Rooms were spacious and well accommodated, beds got an A+. Location is fabulous, right down town next to Legislature and very near the Harbor. Restaurants in area are very good...very pleasant area of vistoria

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear Y4777EQjohnf; Thank you kindly for your lovely review of your stay with us. Wonderful to read how you felt so comfortable with us. We strive to be a home away from home for our guests. We do enjoy a fabulous location close to so much to see and do - and many great restaurants as well. We hope you will find your way back to this beautiful city again one day and that you will choose to stay with us at that time. With warm regards, Thaylin Parrish General Manager

"Best Western Inner Harbour delivers!"

5
10/04/2017

This is the best place to stay in Victoria, Walking distance to everything downtown and the friendliest, knowledgeable staff I've had help me. Breakfast included, swimming pool, and hot tub. Some rooms have a view of the Inner Harbour where you can sit on the balcony and watch ships coming and going.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear Vacationista5; Thank you for taking the time to review your stay with us! We are so pleased to read that you enjoyed the hotel location and amenities. We hope you will choose us again on another trip to the beautiful city of Victoria! With warm regards, Thaylin Parrish General Manager

"Weekend in Victorica"

5
10/04/2017

Great location walking distance to most the Victoria sites to see, down the street from the Parliament Building and Empress Hotel. Great breakfast. Would defiantly stay here again. Restaurants within walking distance,

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear patriciajI2306RW; Thank you so much for your review! It is our greatest compliment to read that our guests would choose to stay with us again - thank you! We look forward to the opportunity to welcome you back. With warm regards, Thaylin Parrish General Manager

"Pleasantly surprised!"

4
28/11/2016

I had to use up some airmiles so decided to take my fellow away for the weekend. I chose this hotel out of several offered because the reviews were good and I have to say well deserved. The room was bigger than I expected, the sofa and coffee table made for pleasant reading and the kitchen area....yup, kitchen...was nicely stocked with not only a fridge and microwave but also a stove and table with chairs. The bed was satisfactory, a bit soft for my liking but that's personal preference, the staff were friendly and attentive, the location great for us. I'd definitely return.

"Walk to the highlights"

4
26/11/2016

We found this hotel had exceptional staff with rooms much larger than expected. Kitchen facilities and balcony were unexpected additions but made our stay more enjoyable. Good variety and quality for breakfast. Proximity was good within walking distance to Empress Hotel , Fishermans Wharf and and the Town area. Tours to Bucchart Garden leave from close by.

"wonderful stay"

5
25/11/2016

We stayed a week here whilst on holiday. The room was lovely and spacious, well maintained, clean and comfortable. Breakfast was included which was very tasty with a good selection. It was a shame the whirlpool was being refurbished during our stay but we managed without it. Would we stay again, most certainly. The staff were very pleasant and friendly and nothing was a bother for them.

"Great shower pressure "

5
24/11/2016

Great hotel. Close to the legislature building. I walked over and went on a tour. The staff was friendly. I had a tough time finding a hotel that had in room movies so I gave up. But when I got here they do have a DVD player in the room and a bunch of movies you can borrow from front desk. I thought that was cool. I'll be back just for that reason. Underground parking. Balcony in my room. Right down town close to the water. Shower pressure is awesome!!!!!!!!!!!!!! Clean room. Awesome place.

"Good value and location"

4
24/11/2016

Very comfortable room. Centrally located to downtown Victoria. 2 blocks from BC Museum (must see!). Staff here is very attentive and helpful. Full hot breakfast which is one reason I chose this hotel.

"Nice surprise!"

4
22/11/2016

We stayed here for 2 nights on Best Western and Air Miles reward points so expectations were low. We were treated like full paying guests, The desk staff were helpful and very friendly. Not like many when using points. We ill definitely return.

"Great holiday!"

5
20/11/2016

My wife, my son and I had a great first time at your ( BEST western ) hotel, and it won't be our last ! The staff were awesome , helpful and very courteous which made my family and I more relaxed ! I especially enjoyed the harbour lites at night from our room ! Did not have to travel far from our hotel to enjoy the points of interest . The breakfast was excellent as was the staff in the dining area ! Bravo for a relaxed and trouble free holiday , our room was clean and beautiful and at rates that made my day !! Thank you all ... we shall return !

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear paulcini; Greetings from Victoria! Thank you so much for taking the time to share your lovely review. We are so pleased to know you had a great time in our beautiful city, plus you and your family were so comfortable in your 'home away from home'! It is our greatest compliment to know that you will choose to return to us one day. Thank you for the recognition of our hard-working team as well. This truly does mean so much for us all. We look forward to another opportunity to welcome you back again one day soon! With warm regards, Thaylin Parrish General Manager

"Love the cozy room and view"

5
19/11/2016

Friendly staff, clean comfortable room with a view of the Strait! The location is perfect for walking into town and the harbour front trails. We appreciated the many choices offered for breakfast- all fresh and well prepared. This continues to be our favorite hotel in Victoria.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear nanaoffour2016; Greetings from Victoria! Thank you so much for your lovely review. I am so pleased to share with our entire team that you choose us as your favorite hotel in Victoria. We do have a great team here, dedicated to making our guests experience a 'home away from home' environment. We enjoy such a great location - fabulous for walking and exploring in our year-round temperate climate. We look forward to another opportunity to welcome you back again very soon! With warm regards, Thaylin Parrish General Manager

"Decent and centrally located"

4
19/11/2016

If you are on budget as I was , great place to stay .Its walkable to Parliament House , Royal BC museum , Empress Hotel and marina ...Something which all tourists or visitors like to see .. Rooms are clean , breakfast complimentary , has spa pool .... Sound proofing is an issue and I noticed when it was night time ! Overall good !

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear Makkansutra; Thank you for taking the time to review your recent stay with us. I am pleased you found our location to be convenient - so close to the major attractions, museums and restaurants. We are appreciative of all feedback and look forward to having another opportunity to welcome you back again one day. With warm regards, Thaylin Parrish General Manager

"close to down town"

4
14/11/2016

Very central location . Clean rooms , friendly staff .Rooms have a small kitchen if one was wanting to have one . Close to waterfront , restaurants , parlament buildings, Fishermans warf is just a 10 min walk away .

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear Jim R; Thank you for your review after your recent stay at our hotel. We are pleased to read you enjoyed our clean rooms and friendly team. We do enjoy a very convenient location to so many attractions and restaurant choices. We hope you will join us again one day soon! With warm regards, Thaylin Parrish General Manager

"Great stay once again!"

5
14/11/2016

We keep coming back to this hotel because it is such a great hotel to stay at. The staff are so helpful and friendly. The rooms are spacious and comfortable. The morning breakfast is very good also with great staff.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear Kilipi; Thank you for taking the time to provide such a lovely review. We so appreciate that you enjoy our staff and our included breakfast. I do agree that we have a lovely group of hospitality team here - we enjoy what we do! Looking forward to another chance to welcome you back again. With warm regards, Thaylin Parrish General Manager

"Excellent room with view of park, ocean, and ferry"

5
11/11/2016

Best Best Western we have stayed in. My husband and I stayed 3 nights - very clean, convenient, and comfortable. Excellent location for walking around inner harbour and shops. View of inner harbour and ferry. Would recommend highly and hope to return.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear prairienurse: Greetings from Victoria! Thank you kindly for taking the time to review our hotel after your stay. It's an absolute pleasure for us to read how you found us to be the best of the best. Our team does work very hard and they love to share their hospitality, and their city! We appreciate the recommendation and look forward to welcoming you back one day soon! With warm regards, Thaylin Parrish General Manager

"Nice down town Victoria Hotel"

5
09/11/2016

I had a room over looking the pool, the park and could see the Black Ball ferry coming in and going out. Check-in was great, checked in early with no issue, I just want a parking pass so I could walk around. Room was very nice, and clean. Will defiantly stay here again.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear gordmeeks; Thank you for taking the time to review our hotel after your recent stay. We appreciate knowing you found our rooms to be clean and comfy. We look forward to welcoming you back to our inner harbour location again soon. With warm regards, Thaylin Parrish General Manager

"Inner Harbour Gem"

5
08/11/2016

We always come back to the Best Western Inner Harbour. Have tried other hotels in the area and have found that this property has all the amenities we need. Location,friendliness,and quality of what we need for our stay. The hotel is within walking distance to everything as far as restaurants and entertainment. Would always recommend this hotel even for long stays. Most rooms have kitchens as well as being really spacious.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear food53; Thank you kindly for your awesome review. It is our highest compliment to know that you choose us for your home away from home each time you visit this beautiful city. We are in the midst of a complete renovation/update to our rooms and our whirlpool area too! Lots to see and enjoy on your next trip - we look forward to welcoming you back again! With warm regards, Thaylin Parrish General Manager

"Comfy, clean and super convenient location"

4
07/11/2016

My husband and I stayed here for 3 nights while traveling around the island. We found the BW Plus to be very comfortable and clean. Our room had a small kitchenette, with a little table and chairs, oven and fridge. Also 2 balconies, both with seating! The bed was very comfortable! We both slept great. In the morning we enjoyed their great breakfast buffet. This location is perfect for walking to the Parliment Building, BC Museum, harbor and shopping. Plus the buses for attractions farther out. All the staff that we encountered were very friendly and helpful. And, we discovered an excellent pub next door at the Days Inn! Called the Belleville. Delicious food in a fun, pub atmosphere, overlooking the harbor.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear notmissinout; Thank you so much for your lovely review of your recent stay with us. I am so pleased to read how you enjoyed your stay, and the great restaurants, attractions and shopping at our doorstep. I am very happy to know you were comfortable and enjoyed our included breakfast as well. We look forward to another opportunity to welcome you back again one day! With warm regards, Thaylin Parrish General Manager

"Friendly staffe,convent location,priced, right down town, quiet and clean"

5
03/11/2016

Very friendly staffe, good breakfast, clean rooms with good view close to Harbour, museum / Imax theatore, close to ggod restuants and lot to see close by, easy to get toand pool and exercise faucility avaiable

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear Gordon G; Thank you for taking the time to review your stay. We are pleased to read you enjoyed our location and our included hot breakfast. We appreciate your acknowledgement of our team - they are a lovely and genuine bunch who truly enjoy sharing the city! We are currently updating our whirlpool area so it will be even more lovely to use on your next trip! We look forward to another opportunity to welcome you back again. With warm regards, Thaylin Parrish General Manager

"Comfortable, great location downtown near the Inner Harbor & indoor parking"

5
02/11/2016

We had the pleasure of staying in Best Western Plus for 3 nights recently, and couldn't be more pleased! The staff were very friendly and catered to our needs very well. The Breakfast changed a little every morning and was tasty and plentiful. We will be back! R & M

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear Ronald M; Thank you so much for your lovely review. It is our greatest compliment to know that you will choose us for your home away from home. Thank you for taking the time and we look forward to welcoming you back again soon! With warm regards, Thaylin Parrish General Manager

"Great location"

5
02/11/2016

The location seemed to be right at the heart of everything. The room was very nice; as it had a very large and comfortable king bed, sofa, and a small kitchen area with a table for two. And it had a balcony with a really good partial view of the harbor. The staff was very helpful and attentive, and I look forward to staying here again sometime.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear James B; Thank you kindly for taking the time to review our hotel after your recent stay. I'm pleased to know our attention to the details such as the kitchen table, and comfy beds were enjoyed. We hope you will come and stay with us gain on your next visit to the inner harbour area. With warm regards, Thaylin Parrish General Manager

"A convenient and excellent hotel."

5
01/11/2016

The Best Western Inner Harbour hotel is a modern hotel close to downtown. The staff is very friendly and attentive to your needs. At first I thought the room was a little small until I saw the separate kitchen alcove with a small breakfast table.

"Great hotel and great location !"

5
01/11/2016

This hotel is so close to downtown and the waterfront /fisherman's wharf. About a 17 minute walk to the Odgen Point. It is less than a block away from the Parliament buildings and Embassy Hotel and downtown area. The rooms are comfortable , clean , and great views of the Harbour! Not overall expensive .. and a great complimentary breakfast . No dining area in this hotel , however restaurants are very close.

"Warm welcome and excellent attention to guests' needs."

5
31/10/2016

Very clean throughout the hotel. Attention to guests' requirements through well considered amenities and equipment. Ample space in the rooms, quiet and well appointed. Things matched in the kitchenette, and were clean. Everything one would need for a stay was provided. Appreciated the local newspapers and maps. The breakfast was well organized with friendly welcoming staff. Good choice of food items.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear enild2016; Greetings from Victoria, and thank you kindly for taking the time to review our hotel after your recent stay. We are so pleased to read you appreciated our thoughtful touches. We have a genuine hospitality team here who enjoy sharing their city with our guests! We hope to have another opportunity to welcome you back to the inner harbour one day soon. With warm regards, Thaylin Parrish General Manager

"Very NIce!"

5
29/10/2016

Excellent breakfast Business center was excellent including free printing Recently renovated - love the granite Very helpful staff Coordinated airport shuttle for us Provided umbrellas for the rainy days

"Good location, friendly staff"

3
28/10/2016

First impressions are important, and the front desk staff has their act together in that regard. We were warmly welcomed and found the staff friendly and helpful. The room was comfortable and, since we didn't need to open the windows, reasonably quiet. Be aware of some a la carte pricing practices here that may seem a bit tacky. Parking in the gated underground garage is an additional $9, and should you wish full use of the kitchen in your room, there is an additional charge for that, too. Having the kitchen is a nice touch; locking the cupboards communicates something that management might not want to communicate. The hot breakfast was a disappointment. We stay frequently at BW Plus properties, and compared to others, this breakfast didn't measure up. For example, the potatoes were undercooked, the "omelettes" overcooked, and "hot" apparently meant "lukewarm" the day we were there. (Yes, even the coffee...) On the positive side, it was complimentary. So in summary, not too bad, but probably not good enough to guarantee brand loyalty the next time we're in town.

"Great place to stay in Victoria"

4
25/10/2016

Centrally situated for all amenities, quiet location, friendly staff, and comfortable room. Plus breakfast included. Happy with our hotel choice. Located on the inner harbour the hotel is within walking distance of all the downtown action.

"Overall good "

4
24/10/2016

The location of this hotel is great really close to all the good stuff in the harbour. Bed was comfy and they had a fan in the closet which I was pumped about as I love sleeping with that sound. Breakfast everyday was good, and different everyday. Hot tub was nice and hot too bad it want outside. No room service which was one of the only thing we would of liked the one day. Overall worked great for what we needed it for

"Great Hotel."

5
20/10/2016

We loved the hotel, it is in the center of all the activities, has a wonderful breakfast and great rooms and walking to anything is not far.The staff is very helpful and will recommend good restaurants which are within walking distance.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear Diane V; Thank you kindly for sharing your review of our hotel after your recent stay. We are happy to read how you enjoyed our included breakfast and rooms. We do enjoy a lovely walkable location! We hope to have another opportunity to welcome you back again one day. With warm regards, Thaylin Parrish General Manager

"Great smaller hotel with all the bells and whistles!!"

5
20/10/2016

This being out first visit at this hotel, sight unseen...we were super pleased seniors:) Having the little kitchenette nook in our room was a bonus and so appreciated. I was not aware we would have this when I booked it. Beds were comfortable and so clean. I was even able to do our laundry before flying home to New Brunswick!! There were no staff members without a smile on their face, used kind words to each other and to us, told us to have a safe trip home and thanked us for our stay with them! There were no problems with the price we had been quoted! No surprises!!

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear bettyasmith2016; Thank you for taking the time to review our hotel after your recent stay! We are all so very pleased to read how you enjoyed your stay. We do try to include amenities which are helpful for travelers, such as the laundry room and included breakfast. Nice to get home with clean laundry! We do have a lovely team here, and we all enjoy sharing our beautiful city with our guests. We do hope you will have another opportunity to visit Victoria again one day. With warm regards, Thaylin Parrish General Manager

"Wonderful hotel and location"

5
20/10/2016

Found this hotel to be perfectly placed for walking to the Empress Hotel and downtown. Not a great view, and unfortunately the City decided to dig up the road right behind us but the staff were nice, the room was very comfortable with a balcony. We enjoyed our stay, a little pricey but that's Victoria!

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear vickialamo; hank you for your review! I'm happy to know you enjoyed our walkable location in the Inner Harbour. I'm sorry to read about road work disturbing you however! We hope to have another opportunity to welcome you back again one day. With warm regards, Thaylin Parrish General Manager

"Very Good Experience - At BW Inner Harbour"

5
19/10/2016

We stayed four nights at the BW Inner Harbour Hotel, just after the Canadian Thanksgiving Holiday. We were not disappointed. Our room was actually a studio suite which had a small kitchen area. In addition, there is a large balcony attached to all of the studio suites. Without question, we found the cleanliness of our room to be second to none, and we travel extensively throughout North America. There is also a full complimentary breakfast each morning. Be sure to arrive early as the breakfast room can become quite crowded. Underground parking is also available for $9.00 per day. I would recommend that all patrons, travelling by car, avail themselves of this facility. In total, we have no hesitation in recommending the Best Western Inner Harbour, Victoria, British Columbia.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear Glen B; Greetings from Victoria! Thank you kindly for your review. So lovely to read how you enjoyed your room with us as well as the balcony and kitchen. Our team does work very hard and we so appreciate the acknowledgement of this - Thank you! We hope you will have another opportunity to visit Victoria, and that we will have a chance to be of service to you again. Thank you for taking the time to share your experience! With warm regards, Thaylin Parrish General Manager

"Great location, so-so hotel"

3
18/10/2016

The location is great, just minutes from the harbour, Parliament buildings, Royal BC Museum, and the Empress Hotel. Rooms, however, are just average, with very small bathrooms. Breakfast wasn't that great either. One day there were no vegetarian options among the hot items except for some weird, extremely salty potato fritters. The other day there were scrambled eggs and hash browns. While I appreciate the fact that they were trying to offer some kind of variety, they should be aware that there are quite a few people nowadays who don't eat meat, and offer more vegetarian options. Staff was nice but couldn't help much when the printer connected to the guest computer in the lobby wouldn't print. Considering the high room rates, I was a bit disappointed in what I received for my dollars.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear Raven25Blue; Thank you for taking the time to review our hotel after your recent stay. I am pleased to read how you enjoyed our great location so close to many attractions, restaurants and shops. I am sorry to read you didn't enjoy our variety of breakfast options - we do daily feature an assortment of eggs, potatoes and a meat option, as well as hard boiled eggs, several cereals, fresh fruit as well as cut fruit salad, many bread and pastry options, and gluten and dairy free options. I do hope your experience with our misbehaving printer was resolved by the front desk team adjacent to the computer station, being able to print for you at any time. I do hope you enjoyed your visit to the Victoria area and hope to be able to welcome you back again one day. With warm regards, Thaylin Parrish General Manager

"Great Location"

4
17/10/2016

I usually avoid to stay at Best Western due to previous bad experience, but I read a lot of comment on this hotel, and seems this PLUS version is better than standard one. Location is quite good as all tourist spots are within walking distance from the hotel, as the downtown is quite small at Victoria. The hotel itself is like those typical Amercian style, with a bit old fashioned; but the room is large enough with a balcony and a kitchen (however they will charge you if you fully use the kitchen, haha). If you stay at a higher floor, you may have a harbor view to enjoy. The hotel offers car park with a charge, but you may enjoy free over night parking just outside the hotel (till 9 am in the morning). The hotel is value for money, especially the room rate is including the breakfast, although the selection is hardly compare with those in Asia. In North Amercia, you just have to manage your expectation.

"A wonderful stay in Victoria, BC"

5
17/10/2016

We arrived in Victoria via the Victoria Clipper from Seattle. I researched hotels in the harbor area of Victoria and wanted one very close since we planned on walking there with our luggage. There is no shortage of hotels around the harbor; we just had to find one in our price range. The Best Western Harbour was an excellent choice for us. It is just one block from the pier! And the price was one of the best in that prime sightseeing area. They serve a buffet breakfast which had quite a good selection. Of course, the breakfast can't be compared to a made-to-order restaurant meal, but it was one less meal we had to buy. The staff was very friendly and helpful. The rooms and breakfast area were spotless. And the bed was very comfy. Our 2 nights there were wonderful. We will stay here again.

"Downtown Experience"

5
16/10/2016

The Inner Harbor B/W is a great location. It's right next to the Parliament Buildings, and as the name implies, is located in the Inner Harbor area of Victoria. It's within walking distance of the many great points of interest as well as shopping. The hotel has recently gone through renovations which have made it quite attractive, rooms are comfortable and the staff are very friendly. Although the only food/beverage service available is a complimentary breakfast, it's more than acceptable. Plenty of other restaurants and lounges around so that it's not an inconvenience to have to walk. For the downtown/inner harbor area of Victoria, the rates are very reasonable.

"Not Impressed....."

3
13/10/2016

Booked a 3 night stay here while visiting Victoria. We decided based largely on reviews read here. I was somewhat disappointed in this stay. The location is good, no doubt, but there were several little things that to me were negatives. First, and I knew this already when we booked... they have no AC. The room does have a fan, and usually the weather is cool....but we did have some 70 degree days that warmed it up a bit. My thought is for what you are paying, I am surprised there is no AC. Second, the room had a small kitchen area with a small fridge. The thing that surprised me is there was a sign that said if you use the kitchenette, you will be charged a $15 cleaning fee for the stay. Really? We didn't plan on using it anyways, but seems ticky tacky to me. Third, there are only ice machines and snack/soda machines in the hotel...one on the first floor and one on the 5th I believe. The first floor soda machine was sold out of everything. If your only gonna have two machines, shouldn't you at least try to keep them stocked? Fourth, the breakfast provided was not good. There was the typical cold selections, along with a pancake making machine I had never seen before (they looked better then they tasted) and most mornings some eggs that looked like they came from a box, greasy bacon, and some sort of potato. Even worse, the eggs, bacon, etc were always luke warm at best. We were traveling for two weeks, and this breakfast was by far the worst we had. As mentioned, these items were not big in themselves, but overall no what you would expect for paying $200+ per night. I would spend a few extra $$ and stay elsewhere if it was me.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear golfguy043; Thank you for taking the time to review your stay. Please accept my sincere apologies for not meeting your expectations. I would like to offer an explanation for a some of the items you've raised concerns about; Indeed we, like many of the hotels in Victoria, do not have air conditioning. We are very fortunate to enjoy a very temperate climate year round, and with our close proximity to the ocean and our big sliding doors and balconies, mother natures ocean breezes generally make things very comfortable. I'm sorry the signage in the rooms' kitchenette was not clear for you. We welcome our guests to enjoy the convenient kitchenette and provide coffee and tea daily in-room as well. The microwave, fridge, kettle, teapot, mugs, cutlery and wineglasses are of course available to use. Inside the secure cupboard are many more provisions for cooking and baking - that is the only part of the kitchen we apply a fee on. This is because our Staff then take the time to perform a complete cleaning to all stocked items once used. Our vending machine service is provided by a separate company. We do challenge them to provide accurate service and stock levels and I appreciate being advised that it was not up to par. I also welcome your comments about breakfast. All feedback is valued and helps us to address areas of concern. Fortunately this is not a typical comment we directly receive as we do focus on providing a large variety of hot and cold items, rotating the hot items daily. The pancake machine is usually a hit! Again, I'm sorry these items did not meet your expectations. I do hope you enjoyed your time in our beautiful city. With warm regards, Thaylin Parrish General Manager

"Perfect Location"

4
09/10/2016

Location was great for exploring the inner harbour and downtown area. We were able to walk everywhere, including the Fisherman's Wharf and Ogden Point breakwater. Rooms were quiet and very clean. Parking was available in the parkade below the hotel but there was an extra cost per night. Breakfast was included with the cost of the room. All basic options were there. They did offer eggs, sausage and potatoes but they were not great!

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear liz169; Thank you kindly for your review of your recent stay. I'm happy to know you found our location to be convenient for your downtown explorations! We appreciate your comments about our clean and quiet rooms, and am sorry to read you did not enjoy our included breakfast. We do hope to have another opportunity to welcome you back to the inner harbour one day! With warm regards, Thaylin Parrish General Manager

"Garden room incorrectly named"

2
09/10/2016

We stayed for 2 nights in September whilst travelling in Canada and unfortunately it was by far the worst hotel we stayed at. The car park roof is incredibly low and we were worried about the hire car roof being damaged. Our room wasn't ready when we arrived and the receptionist said she'd call when it was ready, not a problem we left our luggage and went to explore. We never received a call. Our garden room was on the ground floor at the front of the hotel , there was no garden just a few plants and then the car park which meant we couldn't use our balcony. We asked if we could change rooms but were told we couldn't. The room was very noisy from the car park/street and guests using the lifts. It was dark and desperately in need of decorating. We tried breakfast the first morning but there was very little food available, it wasn't very nice, it was very busy and the staff were really grumpy. It is within walking distance of the town centre but so were many other hotels.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear sam162016; Thank you for taking the time to share your thoughts with us and please accept my apologies that we did not meet your expectations on your stay. We appreciate your feedback regarding the location of the room you selected to reserve using an online 3rd party travel agency. The room descriptions we are allowed may not be very descriptive, though we make the many choices as clear as we are permitted to be. Our property offers multiple room options at varying price points, suiting many different levels of our guest's budgets – from ground floor rooms to top floor penthouses with wrap-around outer decks, plus several view categories in between. Our Front Desk team are true hospitality professionals and very experienced at assisting guests directly to choose the best suited room for our guests needs. We were likely fully booked when you requested a change from the room you had chosen on line and thus unfortunately were unable to offer a different room category. I'm certainly shocked to read a reference to our breakfast staff being “grumpy” ! This is not the usual comment we receive for our amazing and dedicated team. They work very hard to keep the many food choices replenished for our guests to enjoy each morning. Again thank you for taking the time to share your comments. I truly hope that you enjoyed your visit to Victoria. Yours truly, Thaylin Parrish General Manager

"Great place to stay in Victoria"

4
06/10/2016

The location is very close to the Parliament building (2 minute walk). The hotel is easy to spot and it's surrounded by other hotel chains. Check-in and check-out went through smoothly. They charge $9 per night for the parking, and you can go in and out as many times during the day. Their carpark is a bit low, but our Ford Explorer was still able to park, even in P2. The rooms were great. We got 2 queen beds, and it even has a small kitchenette and dining table inside. The beds weren't as comfortable as the other hotels we've been to, but it's still good. We got free breakfast with our room, and it was quite busy in the morning. Overall, we would recommend this hotel for its price and proximity to the major sights in Victoria.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear cyeson; Thank you for taking the time to review our hotel after your recent stay with us. I am pleased to read you enjoyed your time in our beautiful city, and indeed the walking distance to so many attractions and restaurants. There is much to see and do! I'm sorry your preference was not suited to our pillow-top mattresses, but we do greatly appreciate that you would recommend our hotel! We hope there will be another opportunity to welcome you back to Victoria! With warm regards, Thaylin Parrish General Manager

"a home away from home"

5
06/10/2016

Our room was lovely and very comfortable. We had a corner suite with a king size bed, a comfortable couch, a separate kitchenette and 2 balconies. The location was great and since we were there for 3 nights, it provided a good base for walking to most of the local attractions. Underground parking was convenient and available for our (rental) car at $9 a night. The staff was friendly and helpful. We would definitely stay there again.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear Lesann46; Thank you so much for taking the time to review our hotel after your recent stay. It sounds like a great success - to park the car and carry on walking around the beautiful city. I'm glad to read you enjoyed your room as well. We often refer to our goal of being our guests "Home away from Home" ! We hope to have another opportunity to welcome you back again one day With warm regards, Thaylin Parrish General Manager

"Great stay"

5
06/10/2016

Good service,we stayed for two days.In september just missed the royals.the breakfast was good Excellent,room great.Just one thing we notice was behind sofa lots of dust. Otherwise we had a great stay Will return.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear flamesfans2015; Thank you for your review! You certainly came at a very busy time for Victoria - the Royal Family visit was an incredibly exciting event for everyone. Especially in the inner harbour area where so much happens! Thank you for taking the time to review us - all comments are appreciated and do help us to stay on top of our service levels. We look forward to welcoming you back again! With warm regards, Thaylin Parrish General Manager

"Excellent view, great location, friendly staff"

5
05/10/2016

Maybe we were lucky but we were given an end room on the 7th floor. We were above the trees and had a great view of the harbor. We were above any street noise. We were close to the Clipper terminal. There were many good restaurants within walking distance. Many of the sites we wanted to see were within walking distance. Definitely would stay again.

"Great Location"

4
05/10/2016

We enjoyed the view from our 7th floor balcony. Close to the harbour and surrounding points of interest. We walked to the Empress and downtown area along the waterfront - wonderful floral displays and vintage buildings.

"Great location"

4
02/10/2016

Our room had two very comfortable beds, a small but complete kitchen (at $15 per stay additional) and a lovely balcony with table and chairs outside. My only complaint would be no on-demand tv available and the room was quite stuffy; there was no cooling in the room and we had to use a desktop fan. Staff was very pleasant and friendly.

"Convenient & comfortable."

5
01/10/2016

Our main reason for choosing this hotel was its location relative to the "Clipper Terminal", which we intended to use. Although the reception/lounge area provides only modest space our arrival was efficient, friendly and welcoming. We had stopped by to drop off bags before returning our hire car and this was no problem despite being before check in time and our room not yet available. Our room was at the front of the hotel overlooking the road but did not suffer from any intrusive vehicle noise. The room facilities were excellent but be aware that if you take advantage of the full kitchen equipment there is a C$15 additional charge for cleaning. Most of the main tourist attractions are within easy walking distance, adding to the hotels convenience. Breakfast although was adequate and had the benefit of being served early, I noted a number of local alternatives opened much later. We could not fault this hotel and the pleasant staff ensures that we will use it again on our next visit.

"Perfect location!"

5
01/10/2016

We had a room on the 6th floor with a lovely large balconey .The views were fabulous! The compact kitchen was perfect , even included a teapot! Extremely comfortable beds. The included breakfast was varied each day and it was so nice to be able to take a tray back to our room and enjoy the view from the balcony. All of the staff--front desk, breakfast room, housekeeping-- were friendly, helpful and very professional!! Underground parking was clean, well lit and reasonably priced. We were so happy with our accommodations while enjoying our too short stay in beautiful Victoria! We have already recommended this hotel!

"Well Equipped, Well Maintained, Convenient Location"

5
30/09/2016

This hotel is a little pricier than I was expecting, but that's a truth of the location rather than the hotel itself. All of the hotels in the area are priced at a premium compared to other locations. This hotel is very well equipped. The room was beautiful, had excellent facilities, and a gorgeous view of the harbour. The hotel's common areas were furnished with quality and comfort anywhere you looked. Some areas are a little dated. For example, the "Greek theme" of the hot tub/sauna/steam room area looked like it came from the mid-to-late '90s. The pool was a touch on the small side, but that's not really a big problem. Location-wise, you're just a block from the British Columbia Parliament building, so walking to amenities is extremely easy. There are a wide selection of restaurants, shops, sightseeing, etc. all within a very reasonable walking distance. Traffic is abundant, so perhaps walking is even better than driving in this area. I'll also give a special shout-out to the staff, and especially the front-desk staff. They were all very pleasant and very helpful at all times. It definitely shows that this hotel puts a high value on guest service.

"Great location in Victoria Harbour"

4
28/09/2016

The Best Western Inner Harbour is located right across the road from Victoria Harbour and within walking distance of many restaurants. Although you will pay extra to stay in this location the view from the hotel is beautiful. The rooms are a bit small but do have a kitchenette and patio and the beds are of the softer type and are very comfortable. Breakfast could use some improvement as the eggs, bagels and sausage were dry and the pancakes really didn't taste like pancakes. The hotel has secure underground parking available for an extra charge. I would recommend using it as there are many homeless in the area around the harbour.

"Good Value"

5
27/09/2016

Very nice, clean and well kept hotel. Enjoyed sitting on the balcony overlooking the harbor. It's nice having a large patio and window that opens. Walking distance to museum and harbor. The breakfast at Best Western is always a plus. Liked the automatic pancake maker!

"Great place on the inner harbour"

5
26/09/2016

This hotel is a very good place to stay. We have stayed here a few times and we are always happy with hotel. The included breakfast is a typical breakfast for this hotel. There waffles hot eggs sausages breads yogurts cereals juice coffee etc. This hotel is a 5 min walk to the imax theatre and the legislature buildings. The ferry to Port is less than 5 minute walk. The Victoria Clipper which is a people only boat that takes you to pier 69 in Seattle is also less that 5 minutes from hotel. There are many restaurants within 10-20 minute walk from this hotel. The staff are very friendly and knowledgable and willing to help you out.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear Craig W; Greetings from Victoria and thank you so much for taking the time to review your most recent stay. We are so pleased to know you have made us your home away from home when exploring Victoria. Such an easy experience for folks to hop off the Coho or Clipper ferries and be on our door step in a few paces as you say! We look forward to welcoming you back this way again in the near future! With warm regards, Thaylin Parrish General Manager

"Good location to everything in the Harbour"

4
25/09/2016

The hotel is good and the staff are great. The premises and rooms are quite clean but the hotel is older. The best factor is its location to everything you want to see in Victoria. Everywhere we wanted to go was within a half hour walk or less. This is the main reason I didn't just give them an average rating. I feel for the age of the building and amenities the prices are a bit high.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear Trevor J; Thank you for taking the time to review our hotel after your recent stay. We do enjoy a great location on the harbour, and as you say - short walks to just about everything! This fall we are heading into a series of décor changes to our rooms. Making our already great hotel even better! We are very excited about it and hope you will have another opportunity to come and stay with us in the future. With warm regards, Thaylin Parrish General Manager

"Great location & comfortable hotel."

5
25/09/2016

Room was comfortable with a small kitchen and a balcony to sit and enjoy our morning coffee. There was a heated pool & hot tub. Breakfast offered a nice selection. Every member of the staff was great - helpful, friendly & professional. The Hotel is centrally located and a comfortable walk to Victoria attractions, shopping and restaurants.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear Susan C; Thank you kindly for your lovely review after your recent stay. So wonderful to read how you enjoyed your room, our amenities and included hot breakfast. Your kind words towards our Team are greatly appreciated! We look forward to another opportunity to welcome you back to the Victoria inner harbour one day soon! With warm regards, Thaylin Parrish General Manager

"Surprising gem"

5
24/09/2016

My girlfriends and I stayed two nights. We found the room very comfortable and spacious. Breakfast was excellent and the surprise was their refreshing pool set in a beautiful, colorful and private garden. The location was excellent, within walking distance of the inner harbor, museums and shopping. The staff was friendly and helpful. I'd left a couple items in the room and they promptly arranged to mail them to me.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear tessjean; Thank you very kindly for taking the time to review our hotel after your recent stay. Our back garden is a little secret oasis in the city! I'm glad you and your friends were able to enjoy some time there. Happy to read we were able to reunite you with some lost items as well! Hope to have another opportunity to welcome you back to Victoria's beautiful inner harbour. With warm regards, Thaylin Parrish General Manager

"Harbor View Victoria"

5
24/09/2016

This is a great hotel. Clean rooms and friendly staff. The location is great for a visit to Victoria, close to all the great attractions. Try to get the 7th floor if you want a view of the Harbor. It isn't that important though as you are only one block away. I'll return to this Hotel.

"Great Hotel, Terrific Location"

5
23/09/2016

Highly recommend this hotel if you go to Victoria, BC. Located within easy walking distance to downtown, wharf and attractions. Rooms spacious and some have small kitchens. Staff is friendly and helpful. Would definitely stay there again.

"Poor CS and billing practices"

1
22/09/2016

I've stayed at BEST WESTERN Plus Inner Harbour a dozen times over the years and appreciated the pleasant accommodations and excellent location. Unfortunately, we had to cancel our August 1, 2016 reservation and did so a full two days in advance. We thought all was well until I noticed my credit card was billed for the full amount despite my cancellation within the official cancellation window. I don't know what the problem was—employee error or a computer glitch—but I was billed. Mistakes happen but what separates good hotels from the bad is how customer service fixes such issues. I called Best Western Customer Service and got zero help so I emailed BEST WESTERN Plus Inner Harbour through their corporate system. Sadly, I didn't receive a reply--not even a form letter--so, after a couple weeks, called my credit card company to complain of dishonest billing and to dispute the charges. Needless to say, I won't be staying at BEST WESTERN Plus Inner Harbour again.

"Great accomodation, great location, great service."

5
22/09/2016

This was our first visit to Victoria and we chose a Best Western because of our great experience with others in the chain. On arrival we were greeted by Lee and checked in quickly and efficiently and made to feel very welcome. The room was great and had everything we needed including a fridge which we find very useful. The breakfasts were complimentary and were good, the staff assisting were so friendly and helpful. Our room had a balcony, as did most others I think, and we sat out and soaked up the sun while enjoying our beverages and watching the world go by. Underground parking was good to have although exploring Victoria did not need a car as we were so close to everything, being right by the harbour. We were given excellent advice by the staff as to where to get good, reasonably priced evening meals. Our stay was most enjoyable and we will definitely be staying there again when we next visit Victoria.

"Very comfy bed, nice room..."

4
21/09/2016

This has all the amentities you would expect in a smaller property (compared to some those nearby) a block off the harbour. We booked a King room 'residential view' and wound up with a kitchenette on a corner with windows and balcony's on two sides. The property is well maintained and the room was appealing with golden hued wallpaper and drapery. The only slight disadvantage is a lack of in-house restaurant, but with the selection of places to eat nearby, you would have to be mired in work and unable to spend an hour or so and walk to one of many nearby eateries.

"Great location but Customer Service is POOR"

1
21/09/2016

I've stayed at BEST WESTERN Plus Inner Harbour a dozen times over the years and appreciated the pleasant accommodations and excellent location mere minutes from Victoria's Inner Harbour. Unfortunately, we had to cancel our August 1, 2016 reservation and did so a full two days in advance. We thought all was well until I noticed my credit card was billed for the full amount despite my cancellation within the official cancellation window. I don't know what the problem was—employee error or a computer glitch—but I was billed. Mistakes happen but what separates good hotels from the bad is how customer service fixes such issues. I called Best Western Customer Service and got zero help so I emailed BEST WESTERN Plus Inner Harbour through their corporate system. Sadly, I didn't receive a reply--not even a form letter--so, after a couple weeks, called my credit card company to complain of dishonest billing and to dispute the charges. Needless to say, I won't be staying at BEST WESTERN Plus Inner Harbour again.

"The only place to stay...."

5
19/09/2016

This was our second time here and it is perfect! The location cannot be beat..and the staff are so nice and helpful. I would not stay anywhere else. If you can, get a room overlooking the harbor. You can drive in park and never get in your car again if you want. Everything is in walking distance. If you like you can walk on the ferry and this hotel is about 3 blocks from the terminal...easy walk! I can't say enough good things about this place!!!

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear hart13; Thank you so much for your wonderful review. We love to hear how people discover and enjoy our great location. Walkable to so many options of attractions, museums, restaurants and parks. All at our doorstep! I appreciate the nod to our staff. I do agree - we have such a wonderful team of genuine hospitality professionals. Love to share our city! Looking forward to welcoming you back again one day. With warm regards, Thaylin Parrish General Manager

"Great location!"

4
19/09/2016

We stayed at the Best Western Plus on our way home from our road trip honeymoon to Canada. Location was perfect, close to waterfront, and tourist attractions, etc. We only stay one night and we hope to come back so we have time to visit the Butchart Gardens. Parking is only $9 per night, so that was great. We booked a garden view room and it was a nice sized room with a small kitchen and even a bit of a water view. We would recommend this hotel to friends and family. It was very clean!

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear Doreen T: Congratulations! Thank you so much for choosing us to be a part of your important honeymoon trip to Canada! We appreciate your taking the time to review our hotel after your stay. Knowing that you would refer your friends and family is indeed our goal. Thank you again for taking the time and we hope to have another opportunity to welcome you back again one day! With warm regards, Thaylin Parrish General Manager

"Nice hotel in a great location."

4
18/09/2016

Stayed 2 nights with family and booked two rooms. One bed suite and one king bed. Nice comfy hotel. Nice amenities in rooms including bathrobes. Bathrooms are a bit outdated. The suite had a huge living room and the kitchen. Staff was friendly. However hotel is not air conditioned. Luckily that was not an issue as there were fans in the rooms and the weather was quite pleasant. Breakfast was just average. Overall the stay was enjoyable

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear DrShahA; Thank you very much for taking the time to review our hotel after your recent stay with your family. We are very happy to read you enjoyed your time here in Victoria, and found our hotel to be comfortable and well-suited. We do enjoy such a lovely temperate climate here in the inner harbour area. We look forward to another opportunity to be able to welcome you back to the city! With warm regards, Thaylin Parrish General Manager

"1st Class Accommodations"

5
13/09/2016

We were there for 4 nights recently and the room was very nice, clean, and had a nice balcony. Would have loved one facing the harbor, but those rooms were taken. It was so near the harbor we walked there with our luggage from the ferry. Just over a block away. The bed was the most comfortable bed as were the pillows. The room had a full kitchen but if you cooked in it there was an additional cost. Everyone at the front desk was really helpful, from recommending restaurants to cheerfully calling cabs for us. We were very pleased. I would stay there again.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear luv2trvl123; Greetings from Victoria. Thank you kindly for your lovely review. We have a great spot just steps from the Clipper from Seattle and the Coho from Port Angeles as well - makes getting around without a car very easy indeed! I'm so glad to read how you enjoyed our beds and pillows. Resting is just as important as sight-seeing on a holiday! It is our greatest compliment to read that you would choose to stay with us again and we hope to have another opportunity to welcome you back! Thank you again for taking the time to share your experience. With warm regards, Thaylin Parrish General Manager

"Downtown Victoria BC"

4
13/09/2016

Very close to down town activities, within walking distance to harbor and docks. Great place to be located if you want to just park your vehicle and walk. But be careful of the parking garage. Low ceiling height. Only 6'6" on the first level, even lower after that and very tight. Not a good place for a pickup truck.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear Graham H; Thank you for taking the time to review our hotel after you recent stay. Sounds like you did enjoy the city and the area - lovely to be able to walk to so many attractions, restaurants and of course the inner harbour. Indeed we have the typical height underground on our first parking level and understand it can be a bit tight. We look forward to another opportunity to welcome you back again one day. With warm regards, Thaylin Parrish General Manager

"Great Location!"

5
12/09/2016

Loved this hotel. I have stayed in four hotels in the Inner Harbor and Best Western Plus is best! Great location close to Victoria Clipper, Coho,and easy walk to all the attractions and charm of Victoria. The beds are comfortable. We had a small kitchen. We walked to a store for snacks a few blocks away plus a wine store next door! Nice breakfast each morning. We will definitely stay here again! The staff is very helpful which made our stay pleasant.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear Trudy O; Thank you for taking the time to review our hotel on your recent stay. I am so pleased you enjoyed your time here in Victoria. To know our staff and our amenities were a part of making your stay memorable is our best compliment - thank you! We look forward to another opportunity to welcome you back to our beautiful city. With warm regards, Thaylin Parrish General Manager

"A most comfortable stay"

5
11/09/2016

The hotel is central to the harbour and sightseeing. We were warmly welcomed and found our room very comfortable and quiet. Parking in the secure garage is also very reasonable. The complementary breakfast was excellent.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear Nuttall-Smith; Thank you for reviewing our hotel after your recent stay. We are very pleased to know our location and included amenities were helpful for you. We appreciate your kind words about our staff - we have a lovely welcoming team - I do agree! Thank you again and we hope to welcome you back again one day. With warm regards, Thaylin Parrish General Manager

"Bad booking"

1
10/09/2016

Made a reservation sept. 7 for October 8 checking out October 9th. The customer service rep booked us in for sept. 8 checking out sept. 9. Imagine my surprise to get an online survey to ask how our stay went. According to the rep I spoke with today they did not make a mistake but we did. We were charged for the room and zero chance of reimbursement. Considering that we were asked to join the rewards plan, I would think the customer is right and best western would make an effort to keep us happy. I will suck this one up but will never stay at this chain ever, ever again. I'm pretty sure the mistake was on their part but it's my word against theirs. I even repeated the days of the person who booked. This is not a good way to keep loyalty in customers.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear CarolCanuck; Thank you for taking the time to review our hotel. Please accept my apologies for any frustrations you have experienced using Best Western central reservations. As you did not book directly with us, I cannot comment on the phone conversation you had with that agency representative. I do see that once the reservation landed in our system, we generated an automated email which sends a confirmation from us, to your email, and that email was opened on your end. At that time, had we been directly informed of the error we may have possibly had a chance to re-sell the room. Unfortunately we had no way to know this was an error in dates as we are on the receiving end of the reservation initiated by Central Reservations. Reservations are guaranteed for arrival. We have to assume the details are correct and thus hold them in good faith for the guest's arrival. In this case we were fully booked and held the room for you, with no knowledge that it was booked incorrectly, therefore turning away other business. If you are querying the response you have received from Best Western Customer Care, I would encourage you to contact them again and request a Supervisor review the call as some calls may be recorded. I hope you will have another opportunity to visit the beautiful Victoria area. With warm regards, Thaylin Parrish General Manager

"Great location and friendly staff"

5
09/09/2016

The location was great - near to everything but on a quiet street. Close to restaurants, shopping and in a very "walkable" area. We took the bus into Victoria from the ferry and were able to walk to the hotel from the terminal. The room was very comfortable and had a kitchen with fridge, stove, pots and pan if you want to cook (small fee for full use of kitchen). The staff were friendly and helpful with directions and suggestions of where to eat. The little breakfast room (free breakfast is included with room booking) was handy and the variety of food was fine. I enjoyed being able to go for breakfast without having to leave the hotel. I would definitely stay here again. If you are looking for a comfortable hotel with a reasonable rate then I would recommend this Best Western Plus Inner Harbour Hotel.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear sandymclaughlin; Thank you for taking the time to share your experience after your recent stay with us. It is our greatest compliment to read that you would choose to stay with us again next time. We are so pleased to know you found our room comfortable and that our included breakfast suited your needs as well. We love being so 'walkable' to so many attractions and restaurants yet as you say, in a quiet area. We hope to be able to welcome you back again one day soon! Thank you again! With warm regards, Thaylin Parrish General Manager

"Great hotel and location"

5
07/09/2016

My 3-night stay at the BW Inner Harbor Hotel was perfect for me. Room was extremely clean, bed and linens great. Had all the amenities I wanted. I had reserved the room early and I got a 7th floor room with balcony with a wonderful harbor view. Couldn't have been any nicer. Location is great. I could walk everywhere. I'm a senior woman who spent 3 nights in Victoria prior to joining a tour. I felt safe at all times, even walking around the harbor at night enjoying the city lights. I'd stay at the same place if I visit Victoria again.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear witrav2; Thank you for taking the time to review your recent stay with us. It sounds like we were well-suited to the things you wished to see and do before your tour. I am very pleased to read you felt safe in our lovely city and enjoyed our hotel amenities. We hope to have another opportunity to welcome you back again in the future! With warm regards, Thaylin Parrish General Manager

"Such a great hotel"

5
04/09/2016

This not our first time here ,we have stayed 4 other times and the reason is, it is a great location, the rooms are awsome and they have a good breakfast, The staff are always pleasant and helpful. I think the value to have breakfast included is well worth it. it is a short walk to the inner harbour and all the attractions. we will return and possibly try for a room on the seventh floor facing the inner harbour, this time they gave us a room on the side so we could see part of it and wanted more.

"Great Location"

5
04/09/2016

Great location within walking distance of most everything. (for those who don't know the gardens are about 15 miles out of town). But, other than the gardens, this is a perfect location nd a great value.

"Nice hotel great location "

4
03/09/2016

We needed a hotel close to the ferry terminal as we dropped the truck off in the line up the night before our voyage. That meant walking to the terminal at 4:30 the next morning. All hotels in this location are more expensive but for the price of a room across the street we got a suite at the BW. Very nicely decorated and well laid out all it was missing was air conditioning. The fans kept us cool though and not many of the hotels in Victoria have a/c. The staff were great and the terminal was a short block away!

"A perfect experience"

5
30/08/2016

Another extremely enjoyable visit. This is a very well run hotel with splendid rooms. Some, like ours on the seventh floor, have a great view over the Inner Harbour. The breakfast room has improved with each visit and now offers a good choice of hot &/or continental breakfasts with plenty of extras. There is plentiful, secure parking along with a very nice outdoor pool and spa area.

"Great value"

5
29/08/2016

Enjoyed our stay here and would come back. The staff is very friendly and accommodating. They even had umbrellas by the front door to use which came in handy. The free breakfast was good with many choices. The heated pool was great! Really warm. Also enjoyed the hot tub. The hotel is very clean and pretty, also a good value. Within walking distance of all the local attractions, we never had to rent a car. Nothing bad to say about it!

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear Kathi B: Hello from Victoria! Thank you so much for taking the time to review our hotel. We so appreciate that you found our hotel of great value, and enjoyed our included breakfast and other amenities of the indoor whirlpool and outdoor pool. A bonus of not having to rent a car and worry about parking - ours is such a great walkable location. We look forward to another opportunity to welcome you back again! With warm regards, Thaylin Parrish General Manager

"GREAT LOCATION"

5
26/08/2016

We just had to park our car and did not have to move it as everything we wanted to see: Museum, IMAX, Parliament Buildings and restaurants were within walking distance from the Best Western. Thus, my husband who is the driver also enjoyed his holiday.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear Bruce H; Thank you kindly for your review! Lovely to read that you both got to experience our walk-able city. We are very fortunate to have so many restaurants and attractions so close at our door-step. Thank you for sharing! With warm regards, Thaylin Parrish General Manager

"Great hotel in a great location!"

5
26/08/2016

We stayed at the BW Plus Inner Harbour for two nights, but wished we had booked for longer. We specifically booked this hotel for its location, amenities (specifically the pool) and the complimentary breakfast. This hotel is in a great location within walking distance to many sights and activities. Our room was on the second floor facing the park. At first I was concerned about noise as I usually like to be on a higher floor, but the room was extremely quiet. The room was quite warm if the sliding glass door was closed as we were experiencing a heat wave in Victoria while we were there. However, if the sliding door was open, the room would quickly cool down from the breezes. The kids loved swimming in the outdoor pool. There is also a hot tub, steam room and sauna. There was a good variety at breakfast, and we had no problem each morning finding a table, even during their peak breakfast hours. Parking was in a secure underground lot and cost only $9 (which I thought was well priced considering that we were downtown). The front desk, housekeeping and breakfast attendants that we interacted with were all friendly, professional and courteous. On the morning of check-out, we were able to leave our car parked in the underground for a few hours as we were going to walk over to the Royal BC Museum. We definitely recommend this hotel and would stay here again on our next visit!

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear Erika604; Greetings from Victoria! Thank you for taking the time to review our hotel after your recent stay. It sounds like you and your family made the most of our amenities and the wonderful, walk-able location. On behalf of our entire team, we do thank you for sharing your experience. We have a lovely team here and we do all genuinely enjoy sharing our city and our hotel! Hopefully your plans will allow for another visit to this beautiful area again soon. We would be honored to welcome you back! With warm regards, Thaylin Parrish General Manager

"A Great Stay"

4
23/08/2016

The staff at Best Western Inner Harbour, Victoria, BC made this trip all the better. They were friendly, patient and very courteous. The facilities were clean and relatively up to date. My friends and I thoroughly enjoyed our stay at Victoria, BC because we stayed here. Needless to say, the location was a bonus. Thank you!!!

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear John Paul M; Thank you for your lovely review! I am so pleased to read how you felt our team made the difference for your Victoria stay. I do agree that our team is an incredible crew, and they enjoy helping guests get the most from our beautiful city. We all hope to have another opportunity to welcome you back with us again one day! With warm regards, Thaylin Parrish General Manager

"Convenient, and newly redecorated"

5
22/08/2016

Located close to the action - the BC Museum with IMAX, the harbor, the legislature and other attractions. We stayed in a newly refurbished suite. The room was clean and nice, parking was underground and secure, reasonable exercise room, steam room, outdoor and dry sauna complimented our stay. The breakfast was very good, and the staff was excellent!

"A quiet spot close to the waterfront activity"

4
21/08/2016

My daughter and I stayed for one night after driving the east coast from a ferry landing. Parking was convenient and safe in the underground garage. Breakfast was tasty. The only downside of this hotel in the midst of summer is the lack of air conditioning during a humid week. There was an oscillating fan in the room on the desk in front of the beds, and it was barely sufficient for cooling. For greatest comfort, I would suggest staying at this nice location in other than humid months. I would definitely visit again in another season.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear Eric C; Thank you kindly for taking the time to review our hotel after your recent stay. It is through all feedback that we learn of new opportunities and continue our goal of exceeding our guests expectations. I'm certainly sorry to hear of any discomfort during your stay, due to the humidity we experienced recently. Usually Victoria has such a comfortable, even climate, air conditioning is not usually necessary and in fact many hotels do not have it. We rely on mother nature and her ocean breezes to cool things down here at our inner harbour location. I am certainly pleased to know you will join us again in another season - we look forward to the opportunity to welcome you back. With warm regards, Thaylin Parrish General Manager

"Nice Hotel"

5
13/08/2016

This was a great hotel in a great location to the inner harbor area. The room was clean and bright, plus we were pleasantly surprised by a nice breakfast included. They have a washer and dryer there and a nice informative staff. We walked to inner harbor within 15 minutes and you can pick up transportation there.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear Pam413; Thank you kindly for your review of our hotel after your recent stay. So pleased to read how you enjoyed our location, our staff and included breakfast too! Laundry follows us even on a holiday doesn't it?! Glad it was convenient for you. We hope to welcome you back again one day! With warm regards, Thaylin Parrish Gneeral Manager

"Great Location"

4
12/08/2016

Our family of four stayed here for one night. This hotel is so well situated, right in the Inner Harbour so within walking distance of the harbour, Fisherman's Wharf, The Empress Hotel and Parliament. The free breakfast is amazing with a huge selection of eggs, bacon, breads, bagels, pancakes, muffins and much more. It gets busy so we had to wait 5 minutes for a table for our family. We had an issue with our room with a clogged bathroom sink, no body lotion in the canister, shampoo not coming out of dispenser and patio door that wouldn't close. The customer service was amazing with the person at the front desk coming to unclog our sink at 10pm and the manager adjusting our bill in consequence. It showed that they care about their guests. Would recommend this hotel.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear FMJNLuv2travel; Thank you very much for sharing your review of your recent stay. It sounds like we missed a few targets with room stocking and replenishments - please again accept our sincere apologies. I am pleased to know that our staff were responsive to you needs however, and trust that you and your family enjoyed the beautiful city! Agreed - the location of our hotel is fabulous for exploring by foot. We look forward to another opportunity to welcome you back again one day. With warm regards, Thaylin Parrish Gneeral Manager

"nice rooms and good sleep"

5
12/08/2016

From the front desk to the cleaning staff the hotel is very clean and well kept. I have stayed here every year for the past three years and will again. It is within walking distance to so many attractions but is very quiet.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear Lorenekimura; Thank you so much for your lovely review. It is our greatest compliment to know our guests choose us to return to each year. We appreciate your taking the time to review us and we look forward to welcoming you back again one day! With warm regards, Thaylin Parrish General Manager

"Wouldn't stay anywhere else!"

5
11/08/2016

When in Victoria this is the best place to stay. You can walk easily anywhere downtown, close to many restaurants and right on the inner harbour. The free breakfast is a wonderful bonus. The staff are very pleasant and happy. We just couldn't see ourselves staying anywhere else.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear burdenbunch; Greetings from Victoria! Thank you for taking the time again to review us. We are so appreciative of all our guests - especially those like yourselves who continue to return to us. We know you have choices, and that you choose us to be your home-away-from-home is the best compliment of all. Thank you for your acknowledgement of our incredible team! We all look forward to seeing you again soon! With warm regards, Thaylin Parrish General Manager

"Great Hotel in Victoria BC"

5
10/08/2016

We always stay at BW when there is one at our destination. This one in Victoria BC was wonderful. Great beds and amazing staff. Breakfast room had a pancake machine! Just one block from the ferry with a great view of The Empress Hotel and the harbor.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear 26allisons; Greetings from Victoria, and thank you for taking the time to review our hotel. We are so pleased you chose us for part of your travels. I do agree - that we have an amazing team here! Thank you for acknowledging them. We look forward to another opportunity to welcome you back again! With warm regards, Thaylin Parrish Geneal Manager

"Wonderful getaway"

4
09/08/2016

Spent a few days during the week here. No a/c but the breezy nature of Victoria made it a non issue. Beautiful rooms and amenities. Close to everthing you want to see and if not a harbour taxi awaits across the road. Enjoyed ourselves immensely. Will be returning as soon as we can :)

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear am m; Thank you for your review! So happy to hear you enjoyed your time in Victoria and our hotel. Our greatest compliment is to read that you will be returning soon! Thank you and we look forward to welcoming you back. With warm regards, Thaylin Parrish General Manager

"Great location and spacious room for 3 adults"

5
09/08/2016

We traveled to Victoria for the weekend with our adult daughter. Booked Deluxe Studio with Two Queen beds, Park View, with balcony. We were very happy with the size of the room (#409) and the balcony and the location near the Parliament, fisherman's wharf, and inner harbor. Enjoyed two good dinners at Bard and Banker and Pagliaccis and a fun lunch at Spinnakers. We were traveling from Bellingham so took the Tsawwassen -Schwartz Bay ferry, very easy and recommend advance reservations. Able to see Butchart Gardens the last day before catching the ferry.

"Beautiful Victoria"

5
09/08/2016

Front desk personnel were great and friendly! The hotel is located in a covenient part of the town to all attractions and the ferry system. Rooms are just the right size for four people. There was no air conditioner, but the natural air when you open your window and sliding door was way better than the autofficial air. Beds were comfortable and rooms and bathrooms were clean. There were a variety of items to choose from the free breakfast offered; go early as the seats are filled by 0800. They had eggs, potatoes, meats, oatmeal, pancake, muffins, toast, fresh fruits, yogurt, coffee, juices, hot chocolate, etc. The hotel's parking was reasonable as well if you have a car, but one would not need a car in Victoria. I will stay here again on my next visit to Victoria.

"Symphony Splash"

4
05/08/2016

We celebrated our anniversary here. Great location for walking. Streets were closed for the BC day holiday, making our one cab ride difficult. Good value. Free breakfast included fresh fruit salad. Pancake maker was broken. Staff was very friendly and knowledgeable. We'll come back next year!!

"Great hotel"

4
04/08/2016

We had such a beautiful room and the breakfast was also very good . Location was great , everything was nearby and we were able to walk wherever . Wee anted to go . The city is just beautiful and we went to the Blue Crab and had a wonderful meal. The Buchart gardens are the best. The gardens are worth the admission , so many beautiful flowers to see .

"WONDERFUL TIME !!!!!!"

5
04/08/2016

We had enjoyed our stay in the 2 bedroom Penthouse Suite. I was on holidays with my family and my sisters family. The suite had such beautiful views and room suite for our families to move around without bumping into each other. The only complain is the girls didn't find the sofa bed comfortable. The springs we on their back all night. But it was a wonderful 7 days at the Best western. Thanks

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear marisa f; Thank you for your review! So happy to hear that our large penthouse was well-suited to your family. I do apologize if the sofa bed was not comfortable - we will have a look at that and find a solution. We hope you will give us another opportunity to welcome you back this way again one day! With warm regards, Thaylin Parrish General Manager

"Cant sleep here"

3
01/08/2016

Good location, No air conditioning, had to sleep with open windows, lots of traffic noise all night, very unfriendly front desk staff. Not a good value as they were plenty expensive. We stayed 3 nights, would never come back.

BWPIH_Manager, Front Office Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear Mr. Helmut Huber, On behalf of our entire team, I would like to sincerely apologize for not exceeding your expectations on your recent stay with us. I am glad that you were pleased with our convenient Inner Harbour location, but sorry to hear you would have preferred the room to be a bit cooler. Only a small handful of hotels in Victoria provide air conditioning, as quite often our mild climate coupled with the lovely breeze off the Inner Harbour cools things down quite nicely. I am sorry this was not your experience. It was particularly troubling to read your comment regarding our front desk staff being unfriendly. We are in the business of providing genuine hospitality and that is truly quite the opposite of comments we receive regarding our staff. Thank you for your review and again, I apologize that you felt your stay with us was not positive. Kind regards, Rachel Dickinson Assistant Manager

"Excellent rooms! Great location! Wonderful staff!"

5
31/07/2016

Four of us spent one night at Best Western Plus Inner Harbour. It was a very enjoyable visit. Room was large and beautifully furnished. The staff was amazing and very friendly. Would definitely stay there again

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear Lee K; Thank you for your review! Great to hear you all enjoyed your visit to this beautiful city. So appreciate your compliments to our staff - I think they are a truly amazing bunch as well! Looking forward to welcoming you back one day soon. With warm regards, Thaylin Parrish General Manager

"Victoria July 2016"

5
31/07/2016

We stayed at the Best Western Inner Harbour hotel due to its location and availability to many amenities. The trip was planned around Whale watching and a few other walking attractions. The room was well kept, clean and comfortable. The amenities and internet service all worked without any problems. Checking in and out was simple and trouble free. The Breakfast room was clean and the choices for breakfast varied over the three days we were there. Thoroughly enjoyable.

"great stay"

4
30/07/2016

This hotel has an excellent location ( restaurants, harbour, sites, museum) , excellent parking. Though we were checking out at 11:00, we were able to leave our vehicle in the underground parkade for the entire day while we toured the sites on foot. The thing that stood out is all staff front desk, kitchen, housekeeping were exceptional and very friendly. Front desk gal recommended a great restaurant and got us a reservation the first night. Only downside, no air conditioning, however, we requested an extra fan and the open patio window and constant breeze was enough. No a/c required during our stay. We were a trio of adults but a lot of families here and noticed there is a cute little pool in the back. Lobby has two computers and a printer. Handy for purchasing our tickets to sites and printing them to save time in line ups. We always like Best Western because also not far to go for coffee and good breakfast.

"BEST WESTERN - INNER HARBOUR, VICTORIA BC"

4
27/07/2016

Have stayed here numerous times and will stay again. Great downtown and harbour location. Good underground parking and attentive staff. No restaurant/pub, however, a good one at an adjacent competing hotel chain. One observation during this particular stay - Although in the past, we enjoyed the breakfast - However, at this time, some "hot" food was cool, and the room overcrowded. The only saving grace for this breakfast was the hustle of the staff! Nevertheless, we will return!!

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear Scott H; Thank you for taking the time to review our hotel after your stay - we so appreciate our repeat guests - the greatest compliment we can receive. I'm sorry if the time you encountered breakfast was crowded - we do include a great full breakfast with lots of choices, and it can get busy at peak times. There will always be trays available to take it to the comfort of your rooms' kitchen table as well. Thank you also for acknolweding our great staff! We do have a wonderful crew and every one of the team plays an important role here. Thank you! Hope to see you again soon! Thaylin Parrish General Manager

"Wonderful hotel"

5
27/07/2016

We stayed for 2 nights and loved the hotel's location and ambiance very much. The view of the harbor was wonderful and sleeping with the patio door open to the cool breeze was fabulous for us Texans! We could walk everywhere and found that to be a big bonus. The real drip coffee pot in the room was a seemingly small amenity to some but important to me. The front desk delivered one to us and I appreciated that service a lot! We also love the small homey touches this Best Western provides guests including: glass wine glasses, China coffee mugs and little kitchenette among a few. The outdoor balcony to watch the harbor sunrise is spectacular too. Having a glass of wine out on the balcony while watching the boats and sea planes was fun too. The only downside is the occasional annoying noise of back-up trucks at the multiple construction sites nearby. Also, trimming the trees by the harbor would enhance the view.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear Bentleybeagledog; Greetings from Victoria! Thank you kindly for taking the time to review our hotel after your recent stay. We are so grateful that you have noted and appreciate our efforts such as the wine glasses and real mugs. The best part of traveling to new places is enjoying the surroundings, and experiencing new things - so happy we were a part of your adventures. I would imagine we are a great deal cooler than some summer days in Texas! We hope to have another opportunity to welcome you back to Victoria again one day. With warm regards, Thaylin Parrish General Manager

"Convient location & Sade neighborhood"

5
25/07/2016

Close to Victoria Ferry, Empress & Downtown not far to local supermarket and bus terminal to ferry to Vancouver Nice full breakfast Helpful front desk, hotel has two computers to search suggestions of what to do in Victoria and free we fi available

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear gplgong; Thank you for your review! Lovely to read you enjoyed our location, amenities and our beautiful city! Hope to see you again soon. Thaylin Parrish General Manager

"Convenient Location by Harbor"

4
23/07/2016

The Best Western PLUS Inner Harbour is conveniently located near the Museum, the harbor, and a close stroll to the shops and restaurants area. Scenic and pleasant location. This hotel was very comfortable, clean, and quiet.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear Paris124; Thank you for taking the time to review our hotel after your recent stay. We are pleased to read you found the location well-suited to your Victoria experiences and you were comfortable in our clean and quiet rooms! We hope to have another opportunity to welcome you back again. With warm regards, Thaylin Parrish General Manager

"Best Family Vacation!!"

5
19/07/2016

We wanted to stay somewhere close to the Inner Harbour. Close to sights, shops, restaurants - walking distance; but we didn't want to pay the really high bucks. What a fantastic find!!! A great room - two Queen beds, a kitchenette (extra $15 if you want full use of it - but that's for extra cleaning and worth it!!), a great balcony overlooking a park and the Inner Harbour. Sat out every morning having coffee and every evening before bed - just to wind down! Perfect for a glass of wine after a busy day!! And then there is the breakfast - complimentary hot breakfast every morning!! Can't go wrong there!! Great selections - eggs, sausage bacon, hash browns....pancake machine, variety of breads, bagels, muffins...and the fruit salad!! Oh was that good!!! The staff - amazing!!! Friendly and helpful!!! There is a small pool and a good sized seating area poolside. We entertained some friends here and it was great sitting among the lovely flowers and plants! Love this place. Wouldn't hesitate to recommend it to anyone and will definitely stay here again!!!

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear Storm2640; Greetings from Victoria BC! Thank you so very much for taking the time to share your review of our hotel after your recent stay. Victoria is a "bucket-list" destination for so many - we never take for granted how amazing this city and the surrounding areas are. Our team is genuine about sharing their hospitality and their favorite places and things to do as well. We are so pleased you enjoyed your time here. We truly appreciate your comments and I will ensure the entire team is aware of your review and positive experience. Thank you also for the recommendation and endorsement to other travelers and we sincerely hope we have another opportunity to welcome you back again. With warm regards, Thaylin Parrish General Manager

"Convenient Location"

4
19/07/2016

The lobby is clean and bright and the desk staff were welcoming and helpful.There is underground parking available at a price if you need it. We had a room on the 7th floor, which had a balcony and a partial view of the harbour, very nice, apart from the fact that there was construction work on the harbour, so it did get noisy. The room was clean and very spacious, with a kitchen and dining area. You are only 5-10 minutes walk away from a number of attractions :- the inner harbour, the B C Museum, carriage rides, Parliament Buildings and Thunderbird Park. The breakfast was ample, but the dining area small. This is the first time we have stayed here on our visits to Victoria and would make it our first choice when we return.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear phil52_10; Thank you kindly for your wonderful review of your recent stay with us. We are so pleased to know you found our location great for walking to things you wished to see and do. Our goal is to provide an experience which is positive and memorable for our traveling guests, and to know you will choose us again is the best compliment of all. Thank you for taking the time and we look forward to welcoming you back again one day. With warm regards, Thaylin Parrish General Manager

"Victoria Hospitality at its Best!!!"

5
17/07/2016

Where do you begin when everything about this trip was an A+ vacation? Our son played baseball for the Victoria Harbourcats baseball team last season, and insisted we go this summer to see his home-away-from-home...smart kid! The BW Plus Harbour Inn was absolutely fantastic! From the minute we checked in until we stepped out the door to reluctantly leave Victoria, every person on the staff was so wonderful! They were friendly, helpful, accommodating in every way. We were acknowledged every time we walked out the door to shop and explore; we were greeted every time we returned. We loved them all, but we want to give a special "salute" to Jan in the dining room. She took wonderful care of our family of four at each and every breakfast (Free with stay and yummy with lots of choices!). We love you, Jan! Our two-queen room was just big enough for all four of us, with a nice separate kitchen nook with everything we would need. We had a partial harbor view room which made sitting on the balcony drinking tea a very pleasant and relaxing time. The room was spotless, the housekeeping service was A-1, and the houskeepers always greeted us with a smile. We never had to wait for anyone at the front desk, as there were always two or three staff there. All of them awesome! One thing we noticed at this hotel: The walls are NOT paper thin and they must be well-insulated, because in a full house, we NEVER heard any noise from other rooms. Loved that! The location is exceptional! Things look farther away on the map than they really are. It took us about 3 minutes to walk straight up the street from the Clipper terminal and there we were! An easy walk to food, shopping and fun...unless you do it ten times a day like we did!! :) Now...the ONE and ONLY con: No air conditioning! It was warm weather, and it would have been nice, but we were able to make due with the provided fan in the room, and we could SAFELY leave our deck door open to the screen all night without any worry. We have stayed in many hotels over the years and this is the new Number One on our list. The grounds are gorgeous, too, if you happen to get a garden view room. You cannot miss at this place! Most highly recommended without hesitation! I'm running out of space, but not great things to say. The wife and I want to go back again before summer is over if we can. STAY HERE! You will not be sorry! The Suing Family

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear TGJC: Greetings from your home-away-from-home in Victoria: That means you will just have to come back! Our entire team is so happy to read your fabulous review. It sounds like you and your family completely enjoyed your time here, and took advantage of the great walkable location we are so fortunate to have. I so appreciate the shout-out to Jan and the rest of the team you have acknowledged. I so agree with you - our team is a group of truly genuine people who just love to share this beautiful city with our guests. Thank you again for taking the time to share your experience with other readers, and we do look forward to welcoming you back one day soon. With warm regards, Thaylin Parrish General Manager

"Special Experience For Out of Town Guests"

5
14/07/2016

My wife and I, along with my son and his family who were visiting from Charlotte N.C. had the pleasure of enjoying the full ambience and amenities of this Best Western property last week. The staff were very pleasant and attentive to all our needs at all times and the rooms were spotless and very appealing in every respect. The grand kids loved the jets in their bath tub and made full use of the whirl pool on the lower level of the hotel. There was a nice little swimming pool outside but the weather wasn't conducive to going in for a dip while we were there. We had two rooms , one with a view of the harbor & park and the other looking out onto a quiet residential area and both were A1 in my view. Parking charge was very reasonable and the continental breakfast had something for everyone! The location of the hotel is ideal for those that wish to meander down to the Inner harbor or Fisherman's wharf and it is only 15 minutes from the down town core. I personally have stayed in a number of Best Western hotels over the years and this one rates up there with the very best of them. We will be back again in the future. DAVE FREEMAN

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear headsmurf! Greetings from Victoria! On behalf of our entire team, thank you so much for your lovely review. We are so very pleased to read how you and your family enjoyed your stay here. Victoria is a beautiful city, and offers so much for everyone. Our location is indeed ideal for all the shops and attractions. As an experienced traveler, we do appreciate your letting us know we have pleased your family. This enables us to know we are on the right track towards exceeding our guests expectations! Thank you once again for taking the time to review us and we hope to have another opportunity to welcome you back! With warm regards, Thaylin Parrish General Manager

"Great location, upgraded room"

5
13/07/2016

I chose this hotel because we were coming in on one boat and leaving on another. It is very convenient to the inner harbor esp. the Coho Ferry. They let us check in early, and we were upgraded to a deluxe studio. While we didn't use the kitchen it was great to have windows on two sides. We could see the legislative building from one of our balconies. The room was spacious as was the bathroom. Breakfast was great and served for several hours.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear austin94ag; Thank you so much for choosing our hotel on your recent trip to Victoria. We are very pleased to know you enjoyed your stay with us, our lovely studio suites, and our great hot breakfast too! We do have a great location with so much to see and do at our doorstep - yet close enough to come back and rest between all the action! Thank you for taking the time to review us and we hope to have another opportunity to welcome you back again one day. With warm regards, Thaylin Parrish General Manager

"Very nice"

4
13/07/2016

Loved how clean and updated our room was. Great morning breakfast. Not a continental breakfast. Staff very friendly and helpful. We had a suite. The kitchen was very nice. Stocked with eating and cooking utensils. Would definitely stay here again.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear tdchurch2016; Thank you so much for taking the time to share your review of our hotel. We so appreciate that you noted and enjoyed our lovely updated premium one bedroom suites. They are great for longer stays and nice to have the option to whip up your own meals sometimes too. Thank you for your compliments to our staff - I couldn't agree more - we have a wonderful team! Very happy to know you will join us one day again in the future! With warm regards, Thaylin Parrish General Manager

"Wonderful location"

4
12/07/2016

Loved the location. Walked everywhere. Staff very attentive & helpful. Good recommendations. Rooms very clean but a tad small. No air conditioning. Good breakfast in morning. Daily newspaper. Would stay here again.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear Patricia L; Thank you kindly for your review! Wonderful to read how you enjoyed our very walk-able location. Thank you again and we hope to welcome you back to Victoria one day! With warm regards, Thaylin Parrish General Manager

"Family Vacation to explore Victoria, B. C., Canada for the first time and the Best Western was in a great location."

5
10/07/2016

This was our first trip to Victoria, B. C., Canada and it was a great experience with the helpful staff at the Best Western giving us directions on where to go and how best to go about it and we thank them for being so informed.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear Chester V; Greetings from Victoria BC! Thank you for taking the time to review our hotel after your recent stay. We are so pleased to have been a part of your first trip to our beautiful city. Thank you for your kind words about our team - we do enjoy sharing our knowledge to ensure all our guests make the most of their time here. We hope to have another opportunity to welcome you back again one day! With warm regards, Thaylin Parrish General Manager

"perfect location!!!"

5
09/07/2016

Everything was amazing. The staff were all great we were always greeted with a smile and a hello. The rooms were well appointed, and very comfortable. The breakfast exceeded my expectations. I loved how close it was to everything.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear tennis1977; Thank you kindly for your lovely review. So pleased to read how you enjoyed our location on the inner harbour - so great to be able to walk to everything in the harbour and downtown area. Thank you so much for your compliments to our staff. We have a very dedicated team here who love hospitality, and to share tips about this great city of ours! We look forward to welcoming you back one day! With warm regards, Thaylin Parrish General Manager

"Nice location and large room"

4
07/07/2016

Our room included a balcony, great views, a microwave and fridge, and a table and chairs. Use of the kitchenette was an extra $15.00. It was a nice location on the Inner Harbour, but adjoining a park.

"Verify your reservation before getting there."

4
06/07/2016

Got the confirmation in email to see that they booked us as 2 adults and not 4. Replied to that email to let them know there will be 4 adults. a day later I got confirmation but with a room rate increase. Get to the hotel and they had us in the wrong room. Had asked for a room/suite with 2 double/queen beds. They stuck us in a suite with one bed and a pull out couch. Gave us the option to find another hotel for accommodations, We asked if they could call some of the neighbouring hotels and they told us they could not do that. Went next door to the Days Inn and if they had a room for us we would have moved over to there. The desk clerk at the days in called about a dozen hotels for us, but no luck. The suite (PH) was nice but pricey. Very clean and the free WiFi was great with an AP right in the suite. Breakfast buffet included. Views were great also.

"Lovely"

5
05/07/2016

Great hotel. Beautiful rooms looking the harbour walking distance to downtown. Great breakfast. Clean rooms hotel staff very friendly. One of my.favourite places I've stayed in Canada. Surrounded by trees. Easy walk to the harbour. Liquor store next door. Very nice balcony

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear SherrylynnB; Thank you for your review! We are extremely honored to be one of your favorites during your trip to Canada! Please do return one day - we will look forward to welcoming you again. With warm regards, Thaylin Parrish General Manager

"Great location, clean room, good breakfast and great service!"

1
05/07/2016

My family visited Victoria, BC during the last week of June 2016 and stayed at BW Plus Inner Harbour. We loved particularly the location as it was walking distance to the harbor, Parliament, shops, restaurants and Beacon Hill Park. Accessibility wise, it was perfect! The room was clean and complete with mini-kitchen (with fridge, microwave, cooking range and kitchen utensils). It was helpful for us when boiling water, reheating and storing food. The service of the staff was excellent both at the reception and dining area. The free breakfast was great! My only concern (not for us actually but for customers coming in summertime) was the rooms do not have AC. We opened the sliding door leading to the balcony to improve air circulation. Overall, I was fully satisfied with this hotel and will recommend it to anybody who is visiting Victoria!

"Good location"

4
04/07/2016

As I'm sure you've read in many reviews this hotel is in a great location to the actual harbor. Just a block away. One thing it's not in a great location to is a convenience store or supermarket so if you need anything for your room grab it while you're out (this has nothing to do with the hotel, just happens to be nothing around). They do have bottles of water for sale for 50 cents each which is a great price. The room - nice and clean. I was on the city view side, probably because I paid with points, and it was a bit noisy in the mornings as we slept with the door open to let the air flow in (again, no fault of the hotel, just an observation). You only had use of parts of the kitchen but you could use the whole kitchen for a $15 a night fee. I've never seen this at a Best Western before, I've stayed in other ones with kitchenettes and you just either used it or you didn't. A bit of an extra money grab I thought. The pool - we didn't actually swim but went to check it out. Small and not very deep. Only a couple of loungers around, a few more would be nice. We were going to go a couple of times but they few they had were always full and we didn't want to sit on the ground. The breakfast - an assortment of hot and cold items. Although the food was pretty much the same as any Best Western, which is good, I found it started a bit late (6:45 am) which is a bit of an odd time. Others I've stayed in started around 6:00 am. The staff - the majority of the staff I ran into were quite pleasant with the exception of one. It was my first morning and went downstairs at 6:00 am, thinking this is when breakfast started, this is when I found out it didn't. I asked him if there was anyway I could just get a drink of apple juice, without even looking up from his computer he said no. I asked if there was anything, again without looking up he said coffee around the corner. I asked if there was some juice I could purchase, not looking, he said no I have water but you can go to the vending machine but it's not working properly. I didn't bother mentioning this there as the annoyance passed later. (sorry for this rant but it annoyed me) I'm a diamond member of the Best Western rewards program and not that it matters as the staff should treat everyone the same which in most cases they do, but I had to mention this person as you never now who you are talking to so treat everyone the same then everyone will be happy with the service. Overall, I would stay here again without issue. The price was very good for the location in town and mostly friendly staff. A recommendation I would make thought it to have a little snack area that you can purchase drinks, snacks, etc so guests don't have to walk 10 to 15 minutes to get these items. Other Best Westerns I stayed at offered this and it was nice. Another thing this one didn't have as others did was a welcome snack at the front desk, another nice touch after a day of travelling.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear DavidF; Thank you kindly for taking the time to review our hotel after your recent stay. We indeed appreciate all feedback, as this enables us to learn and grow. Our team is dedicated to ensuring memorable experiences for all guests at all times and I apologize if this was not the case. It does sounds like your stay overall, and in the area, was enjoyable and we hope to be of service to you again one day. With warm regards, Thaylin Parrish General Manager

"Mountain views or Harbour views? Pros and Cons."

4
04/07/2016

This hotel is located in a very nice and convenient part of Victoria and just a short walk to the waterside harbour area. My room was on the top floor (7th Floor) facing the harbour. You can actually see quite good water views despite the trees blocking some of the view. I decided to accept the $20 upgrade for a harbour view room. It was worth it, really nice to sit on your balcony and watch the harbour bustle with water taxis, float planes, and ferries. On the other hand, the top floor rooms facing the other side of the building offer a quiet street with distant views of the Olympic mountains. I think next time I will get the room on the mountain side, now that I have already seen the harbour side. The harbour side rooms have the problem of homeless drunks yelling at night, in the park below. Looking at past TA reviews, since 2009, this has gone on, still unresolved by local council, and is something beyond the hotel's control. The room itself was classic style, 2 x queen beds - very comfortable and housekeeping did an excellent job of keeping the room and linen fresh and clean. There was a small separate kitchenette tucked around the corner, and you could sit at the table and watch the activity around the Empress hotel. Rooms do not have an airconditioner. The free WiFi and TV was great - the usual Shaw cable. I thought the front desk staff were friendly and courteous, and made my stay a pleasure. I think I got good value for my money at this hotel considering the nice room in a fantastic location, free breakfast and underground parking for$9 a day.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear brizzyguy; Thank you for taking time to review your recent stay with us, here on the inner harbour of Victoria. With regards to the little Quadra Park behind our hotel, City of Victoria Bylaws permit overnight sheltering in parks when no beds are available in homeless shelters. Enforcement and the Police do not permit disturbing or illegal activities. Do please always know that if the Front Desk is made aware of anything disturbing our guests, we will promptly advise the authorities. The park is beautiful and should be enjoyed by everyone at all times! It is lovely to hear you enjoyed all other features of our hotel, the location and your time in Victoria! We look forward to having another opportunity to welcome you back again. With warm regards, Thaylin Parrish General Manager

"A few days before Canada day stay"

4
03/07/2016

Pros: Clean Big room Outdoor pool Fitness area Great location near parliament Basement parking Balcony Fre breakfast Location is perfect! Near the action. Cons: No A/C but guests can open windows sea breeze is nice Dry sauna was broken when we were there Washroom door is hard to close door seems bent Washroom exhaust seems inadequate

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear yeti257; Thank you very much for taking the time to review our hotel after your recent stay with us. It sounds like you enjoyed your time in the area, and our great location. We are fortunate with our location next to the ocean as the breezes do keep things compfrtable year round. We hope to have another opportunity to welcome you back one day! With warm regards, Thaylin Parrish General Manager

"Good location, lovely setting."

5
03/07/2016

Beautifully decorated room with super comfy enormous bed. Our room was on the ground floor with a little patio surrounded by flowers and trees. Staff were friendly and whole hotel was spotless and lovely foyer and sunny breakfast room, with breakfast included in the price, always a good thing. Hotel is halfway between the centre of the inner harbour and fisher mans wharf and walking distance to both, or even more fun, a cute little water taxi will get you around. On the advice of the front desk staff, we chose a whale watching tour which was a highlight of our whole trip to Canada.

"Vacation from California"

5
02/07/2016

My Husband and I spent 3 nights here the last week in June 2016. We loved this placed !!!!! The views from our balcony overlooked the inner harbor, just gorgeous !!! We were a 2 minute walk from our Motel to the inner harbor. The street is lined with horse drawn carriages and beautiful mature trees. Easy access and walking distance to town. The front desk was very helpful and friendly. And their breakfasts have a variety of eggs, fresh fruit, cereals, pancakes, toast, Bagels, Etc... We loved this place and will definitely be back !!!

"Great Location"

5
30/06/2016

I have not read other reviews about this Hotel and it's services. I was trying to attend Victoria on business and couldn't find 1-2 rooms for 3 people for 2 nights. At the last minute, associates from Ottawa called me and couldn't book a room anywhere. That event occured the night before I departed. I was only able to secure 1 room for 2 people and was able to put others on a waiting list. I brought my own sleeping bag in case no other room became available. By 10 am the next morning prior to arrival, all 5 from my group received verbal and email confirmation about their secured rooms for 2 nights! Unbelievable. Best Western doesn't know about the aforesaid disclosure. I couldn't find another hotel more accommodating than the Best Western Inner Harbor Victoria, BC. Canada. They handled our needs because their motto is to strive to be proficient. (I might add Osoyoos Best Western also strives and excels to do the same). My 5 associates were most pleased. In fact, I spoke to at least 50 co-travellers residing at the same location. My associates met many more. We didn't know the co-travellers before we arrived. It was blissful, and a no worry event because all the staff were perfect at accommodating all our needs. From the room attendants, restaurant staff, and many other staff members, thank you very much! Great facilities too. It doesn't matter if you are street side, or the harbor view side. Why? You are a brisk short walk to the Parliament Building, sea walkway, Museums, Tours of any nature or kind, etc. More importantly there are so many exhilarating view points If you have a physical or disability ailment, just tell them in advance of your journey. They strive to accommodate you as a customer. It's all about Best Western's friendly service from the get go, and all the way thru your journey! Their staff will go out of their way to provide the service you need. Most travellers are impatient and too demanding. Why? Simply put! The traveller doen't listen to their Best Western Agent while the agent is politely dealing with several others at the same time. The entire staff want your feedback all the time. They go out of their way to ask the traveller if they need anything. Robin A majority of travellers at Best Western enjoy sharing their daily exeriences with each other. The Best Western staff do too. Talk to them and you'll learn more about the surroundings.

"Best Western Inner Harbour Victoria"

4
30/06/2016

Satisfactory standard and well located to the Victoria Waterfront and tourist sites. Room was good size and facilities suitable for "tourists". Staff were friendly and check in and check out process easy. Breakfast which was included, was of a good standard but the breakfast room gets congested so you need to get in before the crowd.

"Great place for Winter stay"

4
28/06/2016

If you travel to Victoria in the winter, I recommend this Best Western. If your plans are for summer stay, then bring along your air conditioner, as there is only an electric fan to move the hot air around. Also be very wary if the hotel staff pumps you with "we put you on the 5th floor". Our room faced the harbor side but the only view was of the trees and the homeless camping below our window. To further compound this room as a poor choice was being across from the elevator and the noise created by people waiting for it. Told the front desk about it and the response was "sorry about the noise". The breakfast was above average, with something for everyone. The room had an extra perk of a kitchen nook, and during quiet mornings, a pleasant place to sit, eat and plan your day. Underground parking is reasonably priced and secure but a bit tight for maneuvering your car. Overall, the staff was extremely pleasant and agreeable, which made the stay a plus.

"Centrally located for Inner Harbour and Fisherman's Wharf"

5
25/06/2016

The bed and sleeper sofa were comfortable. Balcony view of Fisherman's Wharf. Construction in the area was not a problem. We were two (2) blocks away from the Royal BC Museum which we enjoyed with our grandchildren. There is a Food Truck area behind the Museum where we enjoyed lunch before heading to the Sydney Ferry terminal. We were one block away from the Capital building where we took a free 30 minute guided tour. Parking in the area is expensive, but BW only charged $9 per day. Great central area for the inner harbour. We used the small heated outdoor pool and the indoor whirlpool and dry Sauna. The steam room was not functional during our stay, but nice to have available. The fitness room looked nice too, but we did not use. Breakfast was nice fresh fruit bowl, bananas, apples, sausage, plain egg omelet, fried potatoes, one minute pancake machine, assorted breads for toast, scones and muffins, juices, yogurt, cereals, hard boiled egs, coffee. We were satisfied with a great breakfast to start the day. Breakfast staff was great and busy keeping food suppled during rush. Available 6:30am-10am. We would return again if in the area.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear William and Eli M: Thank you kindly for taking the time to review our hotel after your recent stay. It sounds like you and your family really enjoyed your time at the inner harbour, and Victoria area. We appreciate your kind comments about our hard working staff, and breakfast offerings. The pool in our back garden is indeed a little haven after a long day of packing in the sights. Lovely to read how you enjoyed your trip and we look forward to having another opportunity to welcome you back again one day! With warm regards, Thaylin Parrish General Manager

"Location and Fine Service"

5
24/06/2016

From the moment you are greeted with a smile to the detailed service you receive you just know you have picked a winer when you stay here. Right o the inner harbor. Underground secure parking at a reasonable rate. Excellent rooms. A fine breakfast buffet included in the room rate. Coffee and tea available 24/7.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear bwarren992; Greetings from Victoria! Thank you so much for your lovely review. Our entire team is so pleased to read how you enjoyed your stay and our included amenities. We do work very hard to ensure all of our guests feel welcomed and like they are coming to our home - and making it your home! Thank you again for taking the time and we look forward to seeing you again soon. With warm regards, Thaylin Parrish General Manager

"Room with a view"

3
23/06/2016

Have stayed here about 6 times before. This time we were there for 7 nights at 50% discount because of problems the last. Kayla was great at check in. Luxurious lobby, very clean and modern entrance. Room was on the 7th floor overlooking harbour. Housekeepers very friendly and accommodating, Very comfortable bed and nice kitchen facilities. Now for the flip side. The breakfast room is too small, disorganized, with poor quality choices to eat. Staff need to be trained properly. Although we had a great harbour view, it came at a price, (no not $$$) but sleep deprivation, noise and stench of Harbour float planes fuel upon takeoff. Add to that the homeless park right below our window (pictures included) which featured drunken fights and yelling during the night and sing songs during the day. Windows are poor quality and may as well not have been there. Our room was quite dated - it should have been as updated and flashy as the lobby!

"Great location and breakfast"

4
22/06/2016

Nice little kitchen in standard room, short walk to inner harbour, empress hotel & parliament buildings. Really close to everything. Most rooms have balconies. One side faces a little park but a number of homeless people sleep in it during the warmer weather.

"Nice balcony with view of the harbor but hot breakfast was mediocre"

4
22/06/2016

Spent two nights with the grand kids in a junior suite with the harbor view. The room was nice but fairly tight quarters for the four of us with our luggage. We were on the sixth floor. There is no air conditioning but they do have a portable fan that worked okay. The free breakfast was okay for the cold items but the hot items were not good: turkey sausage was especially unappealing and the scrambled eggs tasted like they were made from powdered eggs.

"Waterfront Hotel"

4
22/06/2016

We were looking for a clean and affordable waterfront hotel in Victoria. The first night we stayed at the Days Inn which was a HUGE mistake! Overpriced and terrible! I looked out the window and saw the Best Western right next door and immediately booked a room for the following night. Best decision ever! The Best Western is clean and comfortable. The staff are very professional and friendly and the price was reasonable for a waterfront hotel. *Tip* ask for a room facing the water not only for the view but to limit the noise from the street. The only complaint we have about this hotel is that there was no air conditioning. Subsequently, we slept with the window open but since we were facing the street, my husband (who is a light sleeper) was woken up numerous times throughout the night.

"Great location"

4
21/06/2016

For the price this was a very good choice. The location couldn't be better. Near the harbour and Empress hotel and other attractions. The included breakfast was quite good as well. The room was spacious but a little tired with a few repairs needed.

"Great place and centrally located."

5
18/06/2016

This was the perfect hotel for us. It was close to the Victoria Clipper dock and we could pretty much walk to anywhere we wanted to visit. The rooms were comfortable and we loved sitting on the balcony to drink our tea. The room even has a small kitchenette if you wish to use it. The staff was very engaging and helpful.

"Great experience"

5
18/06/2016

This hotel was centrally located and we could walk to almost of the places that we wanted to visit. We enjoyed the comfort of the room and especially the balcony overlooking the small park. It was spacious and even had a small kitchenette if you wanted to use it. The breakfast provided was varied and enjoyable. The staff was always helpful, looking up things for us and giving us information. They always greeted us no matter how busy they were and always had a friendly farewell whenever we left the hotel. I can't recommend this hotel highly enough and we will definitely use it again.

"Annual visit to Victoria, where we visit family, do some site seeing and go out to eat."

4
18/06/2016

This is a very nice hotel, we enjoyed our stay, our rooms were clean, and always made up and tidied nicely. There were just a few slight hitches. Room noise can be a bit of a problem, and we found that the room did smell stale when we came but that did better itself afterwards. We found that the breakfast in the morning, (even at different times) is chaotic, crowded, and although some of the food is good like muffins/juice/coffee/fruit, the other food like the eggs are tasteless, the hash browns were chalky, and the toaster never seemed to be set properly, either to high to burn, or not toasted at all. Would we come back, yes, this was our second stay, and we do like the location, it is within walking distance of so much to see and do.

"Recommend staying here"

5
18/06/2016

We choose this hotel because we would be walking to all the places in downtown Victoria and Inner Harbour area so were not disappointed in that regard (also close to Fisherman's Market). Our room was A1, as was the hotel in general. Breakfast left some things to be desired (mass produced products? blah machine-made pancakes), but we got enough to eat to have a good start for each day. Best of all--the staff (including housekeeping) was always smiling and helpful.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear dont_tie_me_down; Thank you for taking the time to review our hotel after your stay and for your recommendation. I'm sorry to hear you found our many breakfast choices to be blah, but glad you got enough to get your day going! Thank you for complimenting our team - we do have a great group here, and we all genuinely enjoy what we do! We look forward to another opportunity to welcome you back again! With warm regards, Thaylin Parrish General Manager

"Always consistently good"

4
16/06/2016

Fair price, helpful employees and good location. Convenient to have Restaurant/bar in the hotel or near the hotel. Enjoy having coffee in the room. When traveling i always look for a B/W in the location of my trip.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear Kathleen K; Greetings from Victoria! Thank you for taking the time to review our hotel after your stay. We appreciate that you have choices in the area, and that you consistently choose us! Thank you and we look forward to seeing you again one day. With warm regards, Thaylin Parrish General Manager

"Comfortable and Great Location"

5
16/06/2016

We enjoyed our stay. Everything in the room worked fine, including the internet, which can be hit or miss in some hotels. The location is along the hop on, hop off bus route (the London double decker red bus goes every hour) so we left our car in the parking garage the entire stay and either walked or rode the bus. There is no air conditioning, but we didn't need it. We requested a quiet room away from the harbor noise and traffic which allowed us to sleep with the patio door open at night.

"My Home In Victoria"

5
12/06/2016

My family and I go to Victoria at least twice a year. Before we decided to try the Best Western Plus Inner Harbour, we use to stay at the Empress but the Empress was a bit pricey and it did not have a kitchenette. So, we tried the Best Western Plus Inner Harbour. For the past few years, we've been coming back to this hotel. It has a kitchenette. It's close to everything and the main reason why I keep coming back here is the staff. I could choose to stay at any hotel I want but this hotel has a great staff that I just fell in love with. They are always so warm and welcoming. They make me feel so at home. I will keep coming back to this hotel for as long as they keep their wonderful team. It's a clean hotel with free breakfast, good location, lots of parking, etc. Has everything I need and want. Highly recommend this place if you are ever vacationing in Victoria.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear antoniod506; Warm greetings from Victoria! Thank you kindly for taking the time to write such a lovely review about your repeated stays with us. I couldn't be more pleased to know we have made you and your family feel like you are coming to a home away from home! Thank you for your kind words about our team as well. I do agree that we have an extraordinary team here, who truly enjoy what they do. To read that we are achieving our goals of exceeding guest expectations and experience certainly helps us to know we are on the correct pathway. I so appreciate your time and review for others to know they will also enjoy the courteous, clean and restful environment we strive to provide here. And the outstanding location as you have pointed out! Thank you once again and we all look forward to welcoming you back one day soon! With sincere regards, Thaylin Parrish General Manager

"Best Western Inner Harbor Victoria"

5
09/06/2016

Very clean and spacious rooms. Did not expect to have kitchen was very surprised. Bed was comfortable. Staff was very helpful and professional. Location was perfect. Would definitely come back and refer to friends. Breakfast was ok needed someone to make inlets or scramble.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear Lnbfdwf7; Thank you for taking time to review our hotel! We are so pleased to hear you enjoyed your stay and found our staff to be helpful and professional. We look forward to another opportunity to welcome you back again! With warm regards, Thaylin Parrish General Manager

"Definitely coming back :)"

5
07/06/2016

Really really great, all around! Pool was lovely and warm with super comfy chairs, breakfast was delicious with lots of choice, and there's a fantastic staff who answered even the dumbest of my questions :)

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear Sarah K; Hello from the team at the Inner Harbour! There are no dumb questions! We so enjoy helping all of our guests to experience the best of our beautiful City. Thank you for your compliments about our pool, breakfast and staff. It is so important to us to know we have achieved true customer satisfaction! Thank you! We look forward to welcoming you back again soon! With warm regards, Thaylin Parrish General Manager

"Great stay"

5
07/06/2016

The location of this hotel is great. It is about a block away from the Parliament building and harbour. We had a terrific 7th floor view of the harbour from our room and balcony (except for the big yellow crane, not their fault!). The beds were very comfortable. The breakfast was plentiful. My kids lived the outdoor pill and the hot tub. We'd definitely stay again.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear ohioNittanyLions; Thank you for taking the time to review us! We so appreciate to know that you enjoyed our inner harbour location, and the lovely view. Summertime amenities like the heated outdoor pool are indeed a treat in our secret back garden! Thank you once again and we look forward to welcoming you back again. With warm regards, Thaylin Parrish General Manager

"Great Get Away"

5
01/06/2016

With out a doubt one of the nicest hotels in Victoria. This Best Western, was immaculate. Incredible friendly and helpful staff, from the front desk check in and out, to helping with navigating around the city. The location without doubt is premier. Most local attractions and a whole host of food venues within walking distance. The room was comfortable and clean. A bonus balcony as well as a small sit down kitchen, if one were inclined to eat in rather than go out. Breakfast daily with a wonderful selections from cooked omelettes and sausage, to fruit, cereals, yogurts etc. The secure underground parking was greatly appreciated with parking in this bustling area being hard to find. The hotels proximity to most attractions, walking was the way to go, so for the most part, driving was unnecessary. The beds were very comfortable, and wonderful high quality bedding made each night a treat. Virtually no noise, and a fabulous housekeeper on our floor.The Outdoor Swimming Pool, was close to the indoor whirlpool so use of both was greatly enjoyed. The grounds were splendid and well groomed, with many flowers. This Hotel will truly live up to anyone highest expectation. A marvellous place to stay in Victoria. I can not wait to return.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear DiamondGirl2014; Greetings from Victoria! Huge thanks for your lovely review of our hotel after your stay. With pleasure I read how you enjoyed our hotel, the included amenities and offerings, and that you were made to feel so comfortable here. Thank you for your nod to our great team of housekeeping, grounds, and front desk - we have a super group of very engaged hospitality pro's here! We all enjoy what we do. We all hope you will have another opportunity to visit Victoria, and that we can be your home away from home once again. With warm regards, Thaylin Parrish General Manager

"Perfect location"

5
31/05/2016

We parked our car (free) in the underground parking lot and never used it again! We walked to dinner, to the harbor and to the hop-on hop-off bus stop. It was also only a block from the ferry to Washington which was a huge help in the early morning. The room was very nice and clean with a balcony giving a view of the entire harbor area. We watched the float planes and taxi's scooting around. The staff was helpful with recommendations and the breakfast was very good for a hotel. We highly recommend and would stay again if we were ever in Victoria.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear BeagleCalifornia; Thank you kindly for taking the time to review our hotel after your recent stay with us. It certainly sounds like you enjoyed much of what our area and this beautiful city have to offer. We do hope you will be able to return and join us again one day! With warm regards, Thaylin Parrish General Manager

"A Wonderful Best Western "

5
31/05/2016

This is one of the very best BW's we have ever visited. It was clean, well maintained, and we got a great night sleep. It is conveniently located in the inner Harbor area, just a block from the provincial legislature building. There are many excellent restaurants nearby. The staff was as friendly as any we have met -- and quite efficient.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear RLG-AZ; Thank you for your lovely review of our hotel! So happy to hear you enjoyed your time on the inner harbour - and found all you needed at our door step. We hope to have another opportunity to welcome you back to stay with us again one day. With warm regards, Thaylin Parrish General Manager

"Excellent stay!"

5
30/05/2016

What a great place to stay in Victoria! The room was very clean with a great view of the harbor and exceptional balcony. Great breakfast every morning. I especially liked the scones. The location is perfect an easy walk from the ferry terminal. The staff are all very helpful and friendly!! The location is great and within easy walking distance of local attractions. We'll be back next June!!!

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear susanmE8067JD; Greetings from Victoria! We are so pleased to read your review and also thank you for taking the time to review us after your recent stay. Wonderful that you found us, and were able to enjoy so much that is at our doorstep - as well as the views and included breakfast. I also think we have a very genuine and friendly team here - they enjoy sharing this beautiful city with our guests - thank you for the compliments to the team. We certainly look forward to welcoming you back again next year! With warm regards, Thaylin Parrish General Manager

"Fantastic stay!"

5
30/05/2016

We had a really comfortable room with a great view. The facility had a very nice pool/jacuzzi/steam room area.The staff was extremely courteous and friendly. They were very helpful in giving us information about the surrounding area. We would not hesitate to stay here again.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear Mike S; Thank you for your review! Our team enjoys helping our guests experience everything this beautiful area has to offer. I am pleased you found them helpful. Great you were able to enjoy the included amenities here too. Looking forward to welcoming you back one day! With warm regards, Thaylin Parrish General Manager

"Great hotel in location"

5
28/05/2016

We were very satisfied with our recent stay in BEST WESTERN Plus Inner Harbour. Hotel has a great location: short walk to Parliament building, Empress, Fisherman Wharf. Walking distance to Downtown Victoria and Beacon Hill Park. Hotel has a few extras: hot breakfast, outdoor pool, small kitchen with stove, microwave and coffee-maker. Full kitchen is available upon request. Staff is very friendly and always tries to help. wifi is fast and reliable. Definitely recommend this hotel for business or family trip.

"Best deal in Victoria"

5
27/05/2016

We always stay at the Inner Harbour Best Western for many reasons, free parking, easy walking to great shopping, museum, Imax theatre, and a beautiful walk around the inner harbour. The staff is very friendly, and very helpful with what's on, and at what time. We go to Victoria many times during the year, and this is our choice.

"Awesome hotel experience in Victoria!"

5
26/05/2016

We stayed at one of the penthouse apartments with another family, friends of ours. The apartment (floor) was very quiet, the rooms are spacious and very nice (from furniture to accents), lots of natural light and the view is great, gorgeous all-around-apartment deck with table and chairs, private bathrooms for each bedroom, kitchen with all you need if you want to cook or just enjoy take-out, lots of privacy, everything was sparkling clean, very close (walking distance) to all you need to experience in Downtown Victoria. Did not have time to enjoy it all - but we had a Jacuzzi in the bathroom, and the hotel also has a hot tub and an outdoor swimming pool! Breakfast also included! Hotel staff was very friendly and knowledgeable, the hotel garden is lovely, and the lobby very intimate and with designed with much attention to detail. Coffee all-around the day for guests to enjoy in the lobby! Overall, a great experience - would go back there every time I visit Victoria!

"A nice stay, close to the Parliament building"

4
25/05/2016

Stayed here for Victoria days. A bit expensive per night but it's that time of year. Room VERY clean. Young girl at check in counter was sweet, efficient and kind. Breakfast was provided and was decent (maybe a 6 out of 10). Choices were good but things were kind of dried out (bagels and sausage). Faced the park which is lush green but has a homeless population hanging out, no real view. (Unless you consider the barfing person at 330am walking through the park a nice view LOL) A little loud on Monday morning with someone emptying garbage or doing some kind of work. We slept with the sliding glass door (upper level) open to have a nice breeze but we got to hear some extra "noise". Overall, it was a good stay and I'd stay again but may also consider another hotel in the heart of the city.

"Great location!"

5
24/05/2016

A stone's throw from Victoria's inner harbour, this hotel has a perfect location if you want easy access to a walk/run close to the water or shopping and fine dining in the downtown area! Professional and friendly staff and clean, comfortable rooms make this my favourite hotel when visiting Victoria!

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear Caroline C; What a pleasure to read your great review! Thank you for taking the time to share your review . We so appreciate your letting us know how you enjoy our hotel, our great team, and the lovely areas we are lucky enough to have on our doorstep. We look forward to welcoming you back again! With warm regards, Thaylin Parrish General Manager

"Clean hotel and an excellent location"

5
20/05/2016

This hotel is a great value. The Best Western Plus Inner Harbour is two blocks from the ferry, an easy walk to The Empress, Parliament, the marina and downtown. The staff is friendly. The rooms are very clean. I will definitely stay there again.

"Excellent stay"

5
20/05/2016

Great location and stay in Victoria. Nice atmosphere and breakfast was a plus. Price is good and is in walking distance from all the usual sights around town. Underground secure parking comes at US $9.00 per day cost but worth it if you have a car and you have to load or unload in bad weather. Great place for meals next door at Bellevilles. Rooms were small but this one had a kitchen area but No desk for computer work. CoHo ferry construction noise would be an issue if you wanted to sleep in. I would inquire if this is still going on. BW is one block from Ferry to Port Angeles.

"Close to the harbour"

4
19/05/2016

It was nice to be within walking distance of the harbour. Nicely landscaped back yard and pool area, which we enjoyed from the balcony of the hotel room. Hot tub area is a little cozy. Thankfully we didn't have to cuddle with anyone in that small room when using the hot tub. Friendly and helpful front desk agents. The continental breakfast had great variety. Hotel is a bit dated but overall it was a decent stay. One HUGE negative: No air conditioning... so probably wouldn't stay again, or at least in the summer months..

"Very helpful staff"

4
18/05/2016

I stayed in this hotel in early December with my son, daughter-in-law and grandson. We were all very impressed with the rooms and especially appreciated the cooking facilities and refrigerator. Rooms were generously sized and location of hotel is walking distance to downtown restaurants/shops/sites. Staff were friendly and helpful and car parking was complimentary. Would definitely stay here again when in Victoria.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear KisiSnifters; Greetings from Victoria. Thank you for taking the time to review our hotel after your December stay. We love our Island guests! We so enjoy sharing our hospitality with travelers from far away, and just up our beautiful island as well. Thank you for choosing us, and we look forward to welcoming you back again one day soon! With warm regards, Thaylin Parrish General Manager

"Wonderful location"

5
18/05/2016

A very short walk to the Parliament Buildings, the Inner Harbour, the Empress Hotel and the downtown area. Perfectly located. The hotel staff is so helpful and accommodating, whether you want directions to a tourist site, a movie theater or the nearest book store, they always go out of their way to answer questions. The view of the Inner Harbour is wonderful and it is great fun watching sea planes take off and return. The full breakfast is very good with lots of fresh fruit, pancakes and all the foodstuffs we enjoy at breakfast time.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear Wendy D; Thank you kindly for taking the time to review our hotel after your recent stay. I am so pleased to read how you enjoyed our hotel, location and included amenities. In particular thank you for complimenting our great team here. Always great to get real suggestions from the locals! We look forward to another opportunity to welcome you back again. With warm regards, Thaylin Parrish General Manager

"Great Home away from home, it's all about the location."

5
18/05/2016

The Best Western is so close to Victoria's CBD and attractions. It's great a place to go if you don't have a car and can walk to just about anywhere. Our double queen suite was really nice for my family of 4. We liked walking around in the harbour and looking at the view of the legislative building so many places to go and eat and things to do.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear Karen V; Thank you so much for your lovely review! So good to read you and your family enjoyed our superb location and all the nearby attractions. Please allow us to be your home away from home next time you are in the Victoria area - it would be our pleasure. Thank you again. With warm regards, Thaylin Parrish General Manager

"Another great experience at this hotel"

5
17/05/2016

My wife and I chose to spend the weekend in Victoria recently and stayed at this hotel for the third time. Again, we had such a great time here! We regret we did not find time to spend at the pool...it was open and so inviting plus the weather was amazing!!! Thanks to the management for the updated room and common area decor and all the staff for their friendliness, helpfulness and impeccable cleanliness. We loved it here and hope to be back soon :) Chris I.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear Chris I; Greetings from Victoria! Thank you kindly for taking the time to review our hotel after your recent stay with us. We are so pleased to read how you enjoyed our hotel for your getaway again. We appreciate your compliments to the Team here - Indeed they are a great, very dedicated group who genuinely enjoy sharing their hospitality. On behalf of our entire Team, thank you and we look forward to another opportunity to welcome you back again one day soon. With warm regards, Thaylin Parrish General Manager

"Hotel review"

4
17/05/2016

Friendly staff. Clean. Good and convenient location. Close to all attractions and restaurants in the heart of Victoria. Walking distance to Fisherman wharf where we can buy and eat fresh seafood. Good size room with large LCD tv with serparate kitchenette area. A balcony is a bonus. The only drawback is no airconditioning in room. But we can open the sliding door in balcony for fresh air. The daily breakfast is simple but it's free. All in all, we are satisfied with this hotel.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear 633633; Thank you for taking the time to review our hotel after your recent stay. I am pleased to read how you enjoyed the area, and our hotel. Our location certainly benefits from the ocean breezes and lovely fresh air mother nature brings. We hope you will give us another opportunity to welcome you back to the Victoria area again one day. With warm regards, Thaylin Parrish General Manager

"Highly recommend it."

5
17/05/2016

This hotel has an excellent location. We arrived by boat (Clipper vacations ferry) from Seattle and the pier is just 2 blocks away from the hotel. The staff is friendly and efficient, (we needed a pharmacy upon arrival and they recommended a convenient store -thrifty- about 5 blocks walking distance). We had the 2 double beds with breakfast included, having a balcony and kitchenette was a nice surprise (+$15/stay cleaning fee) we didn't use it but it's nice to have the option. The Parliament, BC Museum and Empress Hotel are very close. I recommend the double decker bus to get an overview of the city the first day, it departs from Government St., (2 blocks from hotel), and gives a good idea of where you are located and other sites of interest. The same company also offers a trip to Butchard Gardens, but since they can't drive within and once you get there you're on your own, we took public transportation instead ($5 day pass- you can buy it from bus driver or at the information center) and you'll save about $30/each. Route 31 or 75 will pick you up from Douglas St. (3 blocks from hotel), the staff at the front desk gave us a bus schedule, very attentive crew. I almost forgot, although this hotel is small, the lobby is nice and it has complimentary coffee and tea all day, there's a small pool and gym. We will definitely come back to the BWP Inner Harbour!

"Nice place to stay"

4
17/05/2016

This hotel is a short walk from the ferry dock and to Victoria attractions (bay promenade, Royal BC Museum/Imax, shopping, restaurants, Starbucks). Staff are friendly and helpful, the rooms are very clean and comfortable, and breakfast is provided. Secured parking is underground for a charge. We enjoyed the private balcony and the fact that we had fresh air for sleeping at night. A pleasant place to stay, and we would do it again.

"Short, but sweet trip!"

4
16/05/2016

We didn't plan to stay in Victoria, but we are so glad we did spend at least a little time there. We had to quickly look for a hotel and we were so pleased that we found this hotel. What a terrific experience from the very start! Great staff, very comfortable room. The bed was very comfortable and the breakfast hit the spot! Also close to the "Harbour House" restaurant, which made for a great dinner experience. Next time we will plan to stay longer!! :)

"Location location"

5
16/05/2016

My husband and I spent a couple of nights here early May. Absolutely great location to stroll the streets of Victoria. Comfortable room, all the amenities we needed. Staff was friendly and helpful. Breakfast that was included in the room was really good, hot food, pancakes etc.....Nice to start the day. I really enjoyed my stay, we had a garden view room which was really nice to look at on the balcony. Kitchenettes are available for a small fee. Great rate also for one of the hotels on the inner harbor.

"Very nice!"

5
13/05/2016

My wife and I had to travel to Victoria for a medical procedure and once again chose to stay here. Mainly the friendly staff and clean,quiet, nice hotel! The staff were Great! However the Gentlemen and charming young lady at the front desk may 12,13 were outstanding in every way a very warm and sincere Thank you! See you again! Regards!!!

"Great location"

4
13/05/2016

Overall, I really liked this hotel. The room was as expected, we had a small balcony that gave you a peek-a-boo view of the bay (which was what I was expecting). The room was clean and the hotel was super close to all the action downtown. The only problem we had was at check-in. We stay at Best Westerns a lot. We arrived at the hotel at 2:00 in the afternoon. Knowing that you usually can't check in until 3 we were not surprised that our room was not ready. The hotel kept our bags and told us they had a 4:00 guarantee, so we could walk around town for awhile. We got back around 3:15. Room still not ready. OK, so we sit in the lobby. Around 3:30 many people start coming in and we counted at least 8 couples that were getting checked in. I asked at the desk a little before 3:30 how long it would be and was told they were doing the final check of the room and it would be about 5 minutes. At 3:55 we finally got called for our room. With a 4:00 guarantee, I asked what we would have received had they been 5 minutes more (being late for guarantee). We were told they would apologize for the wait and if there was an upgrade, we would be offered that. (I had already asked about an upgrade when we first arrived, so I knew that wouldn't have been offered). So in other words, their guarantee is to say they're sorry. We have NEVER had to wait so long to get a room, and since they knew were in town at 2:00, we really felt like they could have made an effort to get our room ready a little sooner. Especially since 8 other couples arrived at 3:30 and were checked in immediately. Rant over! It was a nice, well located hotel though.

"Great Location - Wonderful Service - Some noise concerns"

4
12/05/2016

The Best Western Plus Harbor View in Victoria is a good hotel and, for the most part, up to the standards of their Plus series of hotels. It is not inexpensive, which is understandable given its location. Making use of our Best Western Rewards membership permitted us to get a significant saving, which was good. The hotel is clean and has many nice amenities, some of which we used. The staff was very pleasant and helpful, including the desk people and the cleaning people. The room was well appointed and up to the ‘Plus' standard. The internet worked very well and we were able to stream video successfully, which is not always possible in hotels. The floor construction is concrete so the noise from above or below was not noticeable. What did cause a frustration was the noise that came through the main door to the room and from the outside through the deck sliding door. The inside door to the hall was thick and solid; however, there was no sealing around the door nor at the bottom. To indicate the effect of this, there were a couple of people staying across the hall in their own room and they were talking with each other, rather loud. Even though they were in their room with their door closed and our door was closed we could hear every word and they sounded like they were in our room. Not good. What is more, those doors slammed closed with the built in closure mechanism. Any door closing on our side within two rooms caused our hall wall to shake. Thankfully, our neighbours settled in by 10pm so this was not a problem that night. If you have inconsiderate neighbours, the evening might not be so pleasant. The outside sliding deck door was another story. It is a very old style door, again with little sealing around the edges and looked like it was single pane. We were on the street side of the hotel and we could hear everything going on outside, including party goers and crows. Unfortunately, the smaller hotel next door has a liquor store attached, so on Saturday evening the noise outside was excessive and went on well into the night. That kept us awake longer than we would have liked. I think, for such an expensive hotel, the construction should be upgraded to meet newer standards. This noise issue was the only concern during our stay, but it was a problem for us. The breakfast was the Best Western Plus standard. The breakfast location is in a sunroom near the entrance and was a nice place to sit and eat. I tend to stick to the dry cereal, toast, and yogurt as I find the sausage and eggs to be made of rather undefined produce. Regardless, the breakfast was fine. My wife would have liked to have a gluten free cereal offered along with almond milk. The quick oats they had cannot be guaranteed to be gluten free. This hotel offered pancakes made with an automatic pancake machine. They were awful. I prefer the waffle makers that are often used in such places. Would I go back to this hotel? I'm not sure. If I did, I would ask for a room facing the harbor rather than the road and see what it was like. However, I would probably look around a bit before committing.

"Beautiful Harbour View - June 2015"

5
09/05/2016

Visiting Victoria was a major highlight of our cross-Canada/Alaska tour. We picked this BW for the harbour view and were not disappointed, what a view! We had a balcony room on the 7th floor facing the harbour front. We very much enjoyed sitting out with our morning coffee and in the evening with a cocktail watching the harbour and buildings light up at dusk. The room and bathroom were spacious, comfy bed, full kitchenette and very clean. The front desk reception were very friendly. The continental breakfast was good. It was only a five minute walk to the harbour festivities, restaurants and entertainment. We took a city bus tour and harbour taxi boat ride. This hotel was in an ideal location and we thoroughly enjoyed our two night stay, wishing we could have stayed longer.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear 797Bicks; Thank you so much for taking the time to review your stay with us recently. Sounds like you had a lovely adventure through Canada and Alaska! We are so pleased to read how you enjoyed your stay here on the beautiful Inner Harbour, and that we were a part of your travel experience. Thank you also for complimenting our team, rooms and breakfast. It means a great deal to us to know we are achieving our goals to exceed expectations of all of our guests. We hope to have another opportunity to welcome you back one day! With warm regards, Thaylin Parrish General Manager

"Fell Below Expectations of a Plus Hotel"

3
09/05/2016

This hotel is trading on it's Inner Harbour Location. While the lobby and pool areas are nice, the rooms are sorely in need of renovation. The toilet is tiny and low, the ceiling of our room was dirty and patched and the room was not particularly clean. Usually I recommend BW Plus Hotels, but I do not recommend this one.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear leonab209; Thank you for your review. As stated in the Medallia survey response directly to you, we do again offer our sincere apologies for clearly not meeting your expectations during your recent stay. We take pride in being a hotel that extends superior service to all of our guests and your comments are not a typical reflection of what we hear. Your specific comments have been shared with all members of our hotel team and we will be working diligently to address these issues. Again, we apologize again and thank you for taking the time to let me know about your stay, as without guest feedback we cannot continue to improve our services. With warm regards, Thaylin Parrish General Manager

"Best Hotel we've stayed at in a long time!"

5
08/05/2016

A perfect hotel, with great staff, facilities & close to everything, yet in a quiet area. The included breakfast is a major bonus. You can walk from the hotel along the waterfront to a lot of restaurants, Chinatown, and great shopping. BC transit is very good and close. The bus terminal is a 5 minute walk & you can get all sorts of island tours. Try the Harbour tour by water taxi. It's cheap & fun.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear E. Gordon M; Thank you kindly for your wonderful review after your recent stay with us. I am so pleased to read how you enjoyed your visit to our beautiful area! Great recommendation for folks to give the harbour taxis a try - they are fun! I will ensure your compliments to our team are shared. Thank you for taking the time to review us and we look forward to another opportunity to welcome you back! With warm regards, Thaylin Parrish General Manager

"Best western plus inner harbor"

2
07/05/2016

There is much I have to say about this hotel I gave it a poor rating because the hotel is very noisy they have no heat or air conditioning and we asked for a pizza recommendation they gave us one and it was awful we waited exactly and hour and forty minutes to get our pizza. and the elevator is so loud it kept me up all night. However, they do have a fairly large pool and a workout room and hot tub but beware the actual hotel is quite awful.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear djieidifogo; On behalf of our entire team, I would like to sincerely apologize for not exceeding your expectations on your recent stay with us. It was particularly troubling to read your comments regarding your experience at a restaurant not affiliated with our hotel. Our team members enjoy referring our guests to places they have had great experiences at. Unfortunately we have no control over the service or interactions away from our hotel. We take pride in being a hotel that extends superior service to all of our guests and your comments are not a typical reflection of what we hear. Please allow me to correct the statement about our not having heat. We do indeed have individual room controls for the heat in every guest room and suite. We do not have air conditioning as Victoria enjoys a mild climate, with most months experiencing comfortable daytime and even cooler evening temperatures. We are fortunate to have mother nature and her ocean breezes adjacent to our hotel. Please accept my apologies if there was any outside or inside noise disturbances during your stay. Again, I thank you for taking the time to review your stay with us as well as your experience at another establishment; without guest feedback we cannot continue to improve our services. Thaylin Parrish General Manager

"Great Location"

5
05/05/2016

The staff were very friendly and ready to help in any way they could! The rooms were clean and comfortable. Loved the little corner kitchenette and the balcony was a real plus. Our room looked out over the park and harbour which was a wonderful view of all the activity on the inner harbour and great sunsets. We really enjoyed going down for the breakfast buffet so we could start our day without having to figure out where to go for breakfast first. Over all staying at the Best Western Plus Inner Harbour helped make the relaxing fun family vacation we were looking for.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear docdjd; Thank you for taking the time to review our hotel after your recent stay! It sounds like you took advantage of all the lovely things this area has to offer and enjoy. I am glad our little breakfast room was a great start for your days as well! Thank you so much for mentioning our incredible staff. We have a truly genuine team of hospitality professionals here, and we all love what we do! Sharing our beautiful city is a great part of it. We hope to have another opportunity to welcome you back again one day. With warm regards, Thaylin Parrish General Manager

"Awesome trip"

5
03/05/2016

The pool was closed but the hottub worked great..Very clean and efficient. breakfast was great...and it was centrally located...we could walk to town or the docks...plus lots of restaurants are very close by. We had a wonderful time...

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear Justin p; Thank you kindly for your lovely review. We are very happy to read how you enjoyed your stay with us. We do enjoy a wonderful and walkable inner harbour location, I agree! We've just opened the pool today - a full 2 weeks earlier than usual thanks to Victoria's lovely spring weather. We hope to have another opportunity to welcome you back this way again one day! With warm regards, Thaylin Parrish General Manager

"Love the location!"

5
02/05/2016

Friendly staff and very accommodating. Loved the kitchenette tucked in the corner, (never expected that) - good use of space! However, room with two queen beds plus the other furniture is space hungry! However my friend's room with a King bed and sofa was significantly more roomy. Beds are very comfy and location is very quiet even though its just one street away from the main thoroughfare. Bathroom fan was somewhat noisy and the outlet in bathroom doesn't work if the the light is off - signage to this effect would be really helpful as I found my battery not charged (overnight) - much to my chagrin! I will most certainly choose this location over the other in Victoria, in future! Really good hot breakfast. Lots of choices.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear Aprillem2304; Thank you so much for taking the time to write a great review of your recent stay with us. Wonderful to know you enjoyed the area and our hotel amesnities. I'm so sorry about the outlet charge in the washroom! A bit annoying to think you're waking up to a full charge and it is the opposite. Indeed, our 2-queen rooms are full of comfy beds for larger families - we are improving these spaces soon with some more stream-lined furniture, I'm pleased to report! Hoping you will give us another opportunity to welcome you back to the lovely inner harbour one day. With warm regards, Thaylin Parrish General Manager

"An Awesome place to stay"

5
28/04/2016

From the moment you step into the Lobby, you are treated like a friend. you fell that you are their most important customer.The room was very clean and modern. Bottom line for me is that you are away from home. The staff here makes you forget that you are away from your loved ones. It makes for a nicer stay.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear glenn575; Thank you kindly for your lovely review! I am truly touched knowing that you were made to feel so welcomed and comfortable. We so appreciated our repeat guests and it does become like welcoming our friends to our home. Thank you for choosing to stay with us and we hope to see you again soon! With warm regards, Thaylin Parrish General Manager

"Excellent stay - very satisfied"

5
26/04/2016

We really enjoyed our stay at this Best Western. Great location, nice size room, modern and comfortable decor (including the bathroom), and very clean. The kitchenette and dining alcove tucked away was a nice touch. They provided two pack-away cribs for our kids, as requested. Don't expect a grand entrance at this location (we certainly didn't care). While it's on the harbour, the lobby is tiny and fronts onto a quiet street at the rear. The reception staff were uniformly helpful and informative, as well as friendly to our small children. Many previous reviews note the small breakfast room always being full, but while busy, we were always able to find a table (for four!) when we came down, even in the stated peak periods - perhaps because we did not stay over a weekend. Parents of small children should note that there is only one high chair and one booster seat. While the hot foods are not especially high in quality, the rest (cereals, breads, fruit, hard-boild eggs, etc.) are perfectly fine, and there is enough variety to keep most happy. If you're looking for a luxury buffet breakfast, you're probably not looking to stay at a BW anyway. As many have said, great location and value. I wouldn't hesitate to stay here again.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear Chestnut76; Thank you so much for taking the time to review your recent stay with us. We are so pleased to know you enjoyed so many aspects of your experience, and that you and your kids were made comfortable. We do have a great team here who eagerly share their genuine hospitality. We look forward to having another opportunity to welcome you back again! With warm regards, Thaylin Parrish General Manager

"Centrally located"

3
24/04/2016

The room was quite large with a balcony and kitchenette. We had quite a nice view looking towards the harbour. The bathroom was ok but could not get the shower to work which meant having to use the bath. The king size bed was comfortable. It is an easy walk to everything and there are restaurants close by. The staff were friendly and helpful. The hotel was good but not great.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear Dianne B; Thank you for taking the time to review our hotel after your recent stay. I'm saddened to hear your description of us was only good and not 'great'..! If there is ever any hesitation or concern about operations of facilities and equipment in the rooms, do please let us know and we can immediately address it - or advise the way to operate features, etc. Providing you with a more enjoyable experience. I appreciate your noting our friendly and helpful staff. I hope you will give us another opportunity to welcome you back to the beautiful inner harbour of Victoria. With warm regards, Thaylin Parrish General Manager

"Great location and value"

5
21/04/2016

The location is great--walking distance to everything downtown. Close to bus lines if you want to go somewhere farther out and don't want to pay "tour prices". We went to Butchart Gardens--where we have been many times on tours. This time we hopped a bus. Bought a $5.00 day pass which is MUCH cheaper than any tour would be. Took about an hour to get there, but saw areas/neighborhoods that we might not see otherwise, and benefited from chatting with the locals. Our room had a small kitchen which was great for leftovers from dinners out. Hotel has a daily breakfast that was tasty and varied. Staff was incredibly friendly and accommodating. This is the second time we've stayed at this hotel and it will be our regular go-to place when visiting Victoria!

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear Michelle M; Thank you so much for taking the time to review us after your recent stay. It sounds like you really took the time to explore the options and enjoyed every bit of your Victoria adventure! We are so pleased to know you enjoyed our hotel, amenities and our included hot breakfast. Thank you for choosing us as your go-to place and we look forward to welcoming you back soon! With warm regards, Thaylin Parrish General Manager

"Excellent Stay"

5
21/04/2016

Perfect Stay. Rooms were clean and kitchen facilities available. Staff was so friendly and helpful with all of our questions on where to go, restaurants to eat, things to do. Breakfast was really good. Location was perfect for us. View was amazing!

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear carolynsl_7202MP; Greetings from Victoria - Thank you for your review! We so appreciate when we know we have assisted our guests with the complete enjoyment of the Victoria experience! I do agree with you about our views and great location. We hope to have another opportunity to welcome you back - and thank you again for taking the rime to share your review. With warm regards, Thaylin Parrish General Manager

"Great Hotel in Harbor Area"

5
21/04/2016

This was a great hotel in the harbor area of Victoria. It was close to walk to shopping, sightseeing and restaurants. The views from the balcony were good but only partial views of the harbor because of all the beautiful trees. They were very helpful at check-in with restaurant recommendations and help making a reservation for Tea at the Empress. Breakfast was good.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear Diane C; Thank you so much for your kind review. I am pleased to read how you enjoyed our inner harbour location and the views as well! Our Team enjoys helping visitors get the most out of their time here in our beautiful city! We hope to be able to welcome you back again one day. With warm regards, Thaylin Parrish General Manager

"Quiet but close to all the action"

5
15/04/2016

A park separates the hotel from the main drag and the US Ferry so you have a sound barrier. Quebec Street is a quiet semi-residential street so it is quiet also. Short two block walk brings you to the Inner Harbour area where there are restaurants, carriage rides, IMAX theatre, the museum, and the Legislative Building. You can't ask for a better location. The hotel itself has undergone a revamp recently and is very clean and new looking. The breakfast room has a glassed in area that overlooks the street. rooms are spacious and have a "kitchenette" where you can make a coffee or microwave goodies. A very nice place to stay.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear Viking46; Thank you for taking the time to review our hotel after your recent stay. It sounds like you really enjoyed the area we are located in and all the near-by shops and attractions. Lovely to read you took advantage of the room-kitchenettes and our included breakfast. We hope you will choose us again on your next trip to this beautiful city! With warm regards, Thaylin Parrish General Manager

"Great hotel, very friendly staff, great location"

5
15/04/2016

I've stayed here many times and had never anything to complain. Everyone is friendly, welcoming and the hotel is clean, beds are comfortable and the breakfast has a very good selection. I can only recommend this place.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear Petra K; Thank you kindly for your lovely review. We appreciate that you have chosen us as your home away from home in the Victoria area. Looking forward to welcoming you back to stay again one day soon! With warm regards, Thaylin Parrish General Manager

"A Very Good Choice!"

5
13/04/2016

The Best Western Plus - Inner Harbour is an perfect choice for any visitor. Great rooms, great service, great breakfast, great value for your money and a great location. The rooms are perfect, what with a small kitchenette, the staff friendly and helpful, the breakfast full of variety for every taste and close to many tourist attractions. You are literally minutes away from the harbour, Beacon Hill Park, restaurants, cafes, Government Street, walking trails and from downtown. What more could you ask for? Not much, if you ask me!!!

"A wonderful place!"

5
13/04/2016

What more could you ask for? A great location (within walking distance of many different tourist sites, restaurants, coffee shops and grocery store) a great staff, an excellent breakfast, great value for your money and excellent facilities(sauna, steam room, hot tub, seasonal pool, exercise room)! Why go anywhere else?

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear Melinda S; Thank you so much for your wonderful review! You have hit on all the things we strive to excel at offering - our facilities and location, the value of an included breakfast, and especially our people! I am so pleased to read how you enjoyed your stay with us. I hope we will soon have another opportunity to welcome you back again! With warm regards, Thaylin Parrish General Manager

"Great Value"

5
12/04/2016

We stayed for 2 nights the beginning of April 2016 at the BW Inner Harbour and were very impressed. Spotlessly clean throughout. Great staff, all going out of their way to be cheerful and helpful. They put on a great breakfast, better than most. And the downtown location can't be beat, within easy walking distance to many attractions, restaurants and shopping. We'd been on a 3 week vacation and this was by FAR our best stop.

BWPIH_Manager, General Manager at BEST WESTERN Plus Inner Harbour, responded to this review
Dear MrsOttis; Greetings from Victoria! Thank you so much for taking the time to review our hotel. I am so pleased to read you enjoyed our clean rooms and included breakfast and I agree - the Team here are a truly genuine group - we really love to share our city and help travellers get the most out of all the available experiences. We look forward to another opportunity to welcome you back again! With warm regards, Thaylin Parrish General Manager

"Made a Memory"

5
12/04/2016

This hotel is located in the heart of the city. Unlike other hotels located on busy roads the BW is 1 block off of the main highway. Quiet and beautifully landscaped a perfect getaway. Staff from arrival to departure are polite, courtesy, and extremely helpful. Could not have wished for a better experience for our 1st time in Victoria. Thank you BW staff for a job WELL DONE. The reason for giving "Sleep Quality" less than Excellent was our bed was a Queen and not a King.

"Victoria Inner Harbour"

4
11/04/2016

Great location, clean facility, friendly staff, can walk to all amenities near the scenic inner harbour. Awesome whale watching experiences followed by excellent sea food all in close proximity to the hotel.

"Clean, convenient and quiet"

5
09/04/2016

Great place to stay. Less than a block to the Parliament building or the water taxi. My daughter and I were able to walk just about everywhere we wanted to go, including the British Columbia Museum, Bastion Square and Fisherman's Wharf. The best part was the friendly and patient staff who helped with directions and excellent restaurant recommendations. Breakfast was delicious and plentiful, including the fresh fruit, Greek yogurt, and several selections of tea along with eggs and potatoes. Our small kitchen with a table was nice to have at the end of a long day. Quiet location between residences and hotels on Quebec Street and a park separating the hotel from Belleville Street on the waterfront. We would definitely recommend to friends.

"BEST WESTERN PLUS INNER HARBOUR - A REAL PARADISE ON THE ISLAND"

5
04/04/2016

A terrific Long-Term Place to stay during the winter months. Ideally located by the harbor...easy access to downtown, museum, legislative bldg.,public transit et al. Clean units, friendly and knowledgeable staff; daily hot breakfast with a variety of food items; free WiFi, newspapers. An excellent destination for "snowbirds" who want to remain on this side of the USA/Canada border.

"Perfect location"

4
03/04/2016

Along with standard high levels of service and comfort, this particular location was perfect for our visit as it was walking distance to all the tours, museums and sights we wanted to see in our short stay. The breakfast buffet had something for everyone and we were spoiled with our own private patio room for morning coffee.

"nice place to stay"

4
31/03/2016

We arrived in Victoria around 8pm and checked in with ease.There were 2 other parties checking in at the same time so I thought I would have to wait a bit, but the wait was less than 5 minutes.Our room was nice we had a kitchenette and a balcony that overlooked the park. The hotel is a 2 minute walk to the harbor and Parliament buildings. which are beautiful at night.Breakfast had lots to choose from

BWPIH_Manager, General Manager at BEST WESTERN PLUS Inner Harbour, responded to this review
Dear Tami N; Thank you for taking the time to review our hotel after your recent stay. Wonderful to hear you enjoyed our hotel and amenities, and its great location. We hope you will join us again one day! With warm regards, Thaylin Parrish General Manager

"Good value, great location"

4
31/03/2016

The hotel is clean, friendly and situated within walking distance of all a person would like to see in Victoria! Great place to stay. The generous breakfast and amenities were a welcome bonus. Pool is seasonal, so keep that in mind if you need a swim!

BWPIH_Manager, General Manager at BEST WESTERN PLUS Inner Harbour, responded to this review
Dear rocki125; Thank you for taking the time to review us after your recent stay. Lovely to hear how you enjoyed our hotel, and this fabulous location. Perhaps you will have to come back once we open the pool in mid-May, in our pretty back garden area! We look forward to welcoming you back again one day! With warm regards, Thaylin Parrish General Manager

"Great for short or long stays in Victoria"

5
30/03/2016

Hotel staff are all friendly, caring and professional. Hotel is located near the Inner Harbour and close to parks and easy walking to downtown Victoria and many restaurants. Our room on the fourth floor overlooked the park and had its own balcony, 2 Queen beds and a kitchen that included a stove, bar fridge and microwave along with utensils, dishes etc. Great if you are staying for a longer period of time. Room was very clean and lots a little extra amenities and toiletries. Only problem we encountered was the hairdryer that malfunctioned. Having said that, the front desk staff readily provided a portable hair dryer and they informed the maintenance staff to replace the faulty one that same day. The complimentary breakfast had a good selection of food, but the quality of the hot food was only average. We would stay here again and recommend it to others.

BWPIH_Manager, General Manager at BEST WESTERN PLUS Inner Harbour, responded to this review
Dear 2islandhoppers; Thank you kindly for your great review of your recent stay with us. I am happy to read that you enjoyed your time in Victoria, and took advantage of our great location near so many attractions and restaurants. I do apologize for the dysfunction of the hair dryer - but I am pleased to know the team remedied things quickly! We hope that you will give us another opportunity to be your home away from home in the future. With warm regards, Thaylin Parrish General Manager

"Perfect"

5
27/03/2016

Front desk recommended several dinner places for us and was super from first interaction to the time they call to check up and make sure our room was ok. Great staff, great location, super clean and will stay here again the future! Highly recommended

BWPIH_Manager, General Manager at BEST WESTERN PLUS Inner Harbour, responded to this review
Dear Sinead C; Thank you kindly for taking the time to review your stay with us recently. We are so pleased to hear that you enjoyed our hospitality and to know that you will choose us again! We look forward to welcoming you back. With warm regards, Thaylin Parrish General Manager

"Hotel is a little gem"

4
20/03/2016

Great location, easy walk to attractions, room has a nice view overlooking park and harbour. sTaff very helpful to recommend restaurants close by. There is a liquor store located next door in Days Inn.

BWPIH_Manager, General Manager at BEST WESTERN PLUS Inner Harbour, responded to this review
Dear mwb162; Thank you for your lovely review. We are indeed in a great location to so many shops and services. Our team is happy to help! We hope you will give us another opportunity to welcome you back again one day soon. With warm regards, Thaylin Parrish General Manager

"big room, perfect location"

5
17/03/2016

We came to this hotel on our honeymoon motorcycle trip. The room was big, a bit dated but that's OK, it was close to everything. Lots to do in the area as it is along the harbor. Clean and good breakfast.

BWPIH_Manager, General Manager at BEST WESTERN PLUS Inner Harbour, responded to this review
Dear Ryan Z; Congratulations on your recent wedding! I hope you enjoyed your honeymoon travels. Thank you for your review and for choosing us to be part of your adventure. I'm glad you found our location convenient for all you wanted to see and do. I am so pleased to let you know that we have many updates up our sleeves in the near future! We hope to have another chance to welcome you back again. With warm regards, Thaylin Parrish General Manager

"Easy Walking Distance"

4
14/03/2016

We live in the Gulf Islands and this hotel is our place to stay when we need to visit Victoria overnight. It is easy walking distance to downtown. It is very close to Ogden Point where the cruise ships come in. Ogden Point also has a dive shop. Our son has stayed at the hotel while taking a dive course.The rooms are very clean and comfortable. Secure parking. The staff is wonderful. Lots of near by restaurants.

BWPIH_Manager, General Manager at BEST WESTERN PLUS Inner Harbour, responded to this review
Dear pendrgrl; Thank you so much for taking the time to review our hotel after your recent stay. We are thrilled to be your hotel of choice, when you come from your gulf islands home to the city. Indeed, our location can't be beat - walking distance to a great many choices and options of restaurants, shops and attractions. We look forward to having another opportunity to welcome you back! With warm regards, Thaylin Parrish General Manager

"No complaints"

4
12/03/2016

Nice rooms with kitchenettes and balconies; the parkside one overlook the inner harbour. An older hotel but in good well kept condition with comfortable beds and armchairs. Housekeeping could be improved and the breakfast I did not enjoy, as the quality of the food is rather lacking (eg almost raw pastry). Location is great; as are the parking opportunities. Will stay there again

BWPIH_Manager, General Manager at BEST WESTERN PLUS Inner Harbour, responded to this review
Dear gerdiplomatic; Thank you kindly for taking the time to review our hotel after your recent stay. We appreciate all feedback, and of concern are your comments towards housekeeping and our included breakfast offering. Not the usual reference we hear in this regard. All pastries arrive fresh daily from a local bakery we have supported for a very long while, with no concerns! Regardless, we shall investigate. We are happy to read that you were comfortable in the room and found our location to be convenient for you. We look forward to welcoming you back again! With warm regards, Thaylin Parrish General Manager

"Excellent Views"

4
09/03/2016

My extended family stayed here while we were cleaning out our father's apartment. We had several rooms and one of the penthouses. The views from the penthouse were the best you could get of the inner harbour area. Just incredible. The staff were very helpful and kind. The breakfast was good and their gym was well used by me.

BWPIH_Manager, General Manager at BEST WESTERN PLUS Inner Harbour, responded to this review
Dear Laura D; Thank you for taking the time to review our hotel after your recent stay. Sounds like you had a busy time here, but I am happy to read your family was comfortable. So great for us to know you enjoyed the fitness studio - it is barely a year old and we are so pleased to see our guests getting so much use of the equipment there. We have a wonderful location and the top floors do enjoy that spectacular inner harbour view - lots to watch! Thank you again for acknowledging our team, and we hope to have another opportunity to welcome you back again! With warm regards, Thaylin Parrish General Manager

"Great place to stay in the inner harbour"

4
08/03/2016

Lots of extra touches here to make the winter stay enjoyable. Umbrella stand at the door to borrow an umbrella on the way out on a rainy day. A couple of free lunch time gatherings for long term guests. Use of free DVD's for long term guests. Lots of choices in free hot breakfast. Everyone working here were extremely pleasant and helpful!. Kitchen with fridge, stove and microwave gave the option of not having to eat out every night. Outdoor pool was closed for winter but indoor hot tub, steam room, sauna and gym available as well as onsite laundry.

BWPIH_Manager, General Manager at BEST WESTERN PLUS Inner Harbour, responded to this review
Dear canadianwintertexan; Thank you kindly for taking the time to review our hotel! I am so pleased to read you enjoyed the special touches we include for our important long stay winter folks. What an enjoyable part of the job for all of us here as well - we have the opportunity to know our guests and they become like family to us. It sounds like you enjoyed the hotel's included amenities as well as the duty-portion = laundry! We hope to see you again for another stay soon. With warm regards, Thaylin Parrish General Manager

"Great location and Excellent staff!"

5
08/03/2016

Room was clean, nicely decorated and had a small kitchenette. We loved the location for shopping and walking. We would book this hotel again the next time we are in Victoria. Excellent staff! Breakfast was included with a good variety of choices.

BWPIH_Manager, General Manager at BEST WESTERN PLUS Inner Harbour, responded to this review
Dear SYLVIA N; Greetings from Victoria! I am so pleased to read you will become one of our many valued repeat guests. Thank you for the compliments to our lovely staff - I do agree - we have a truly genuine team here. I am happy to know you enjoyed the room and our included breakfast. On behalf of our team, we look forward to welcoming you back again! With warm regards, Thaylin Parrish General Manager

"Clean and Comfortable"

4
02/03/2016

We were in Victoria recently and really enjoyed our stay at the Best Western Plus Inner Harbour. After a very friendly greeting, we were told they upgraded us to a King Bed Suite complete with kitchen, and although we had requested a high and quiet floor, our 2nd floor front view was just perfect, and it was at the end of the corridor, so very quiet. The room was well laid out, clean and comfortable. There is 24/7 coffee and tea in the lobby, and the breakfast was fine and plentiful. We didn't use the $9 underground parking because weekend street parking is free. The hot tub was pretty good, but the room could use some "sprucing-up" with paint, lighting, ventilation. Also, there is no central air in the rooms as it's heated with base boards, but they do supply a fan so I was able to have air circulation and background sound for sleeping. Safe travels, Paul

BWPIH_Manager, General Manager at BEST WESTERN PLUS Inner Harbour, responded to this review
Dear Paulshappy; Thank you for taking the time to review your recent stay with us. We are pleased to know you enjoyed the king room, and the included amenities here. We have got some plans for just the sprucing up you refer to for next year in our hot tub room! We appreciate the feedback - we are always looking for the next project to enhance our guests experience! We hope to have another opportunity to welcome you back again soon. With warm regards, Thaylin Parrish General Manager

"Another Great Stay"

5
01/03/2016

I stay here regularly. It's a nice property. I was not aware many of the hotel guests in the winter stay a month at a time. They are from colder areas. Hotel is really nice. Underground parking. Breakfast is good with many options. Overall great value.

BWPIH_Manager, General Manager at BEST WESTERN PLUS Inner Harbour, responded to this review
Dear Ericthegator; Thank you for taking the time to review our hotel after your recent stay! We so appreciate and value our repeat guests. Indeed, our winter log stay program is very popular with many of our guests coming for multiple years in a row. Thank you for acknowledging our great breakfast and ease of underground parking. We look forward to welcoming you back again soon! With warm regards, Thaylin Parrish General Manager

"Location, Quality and Value"

5
29/02/2016

This is our 'go to' hotel when we need to overnight in Victoria. The rooms are well furnished, and the small corner 'real' kitchen is a bonus even for just an overnight stay, as is the balcony. This BW is ideally located to take in many of the sights around the Inner Harbour and the Legislative Buildings .. all within walking distance which means you just park your car in the underground lot until you are ready to leave . Furthermore, the staff is outstanding.

"A pleasurable stay in the Inner Harbour!"

4
28/02/2016

A 3-night stay at the Best Western Plus Inner Harbour was an integral and enjoyable part of a recent pleasure trip to Victoria. Our room (we lodged as a threesome - senior couple and daughter) was on the 6'th floor, harbour side of the hotel, and offered a rather nice, partial view of what was happening in and about Victoria's inner harbour. The room was very clean, tidy, and well-appointed - features included double queen beds (which were so comfortable!!), two easy chairs, three-drawer bureau, small executive desk, kitchenette (with microwave, stovetop, small table and chairs (handy, and much-enjoyed and appreciated during our stay), tv, dvd player, and wi-fi (good connection too!!). We found our room both comfortable and very quiet. Along with little noise from the hall, or nearby elevator, we were "happy campers" for our entire stay. Our stay at the hotel included breakfast daily, in a small dining room just off the lobby, on the main floor of the hotel. Breakfast was great, and included a fine selection of hot and cold items - juices, fresh fruits, sweet buns, biscuits, bread, cereals, eggs (prepared differently each morning - and always so good!), pan-fried potatoes, sausages (different kind each morning - another nice touch!), pancakes (via a make-your-own machine), coffees, teas, hot chocolate, and etc. We found everything fresh and tasty, and the premises kept spotlessly clean and tidy - their breakfast was a fun and great start to each day. Recreation amenities included a fitness centre (which we did not use), a whirlpool jacuzzi (which we used daily, and enjoyed), small wet sauna (steam room) and dry sauna (we did not use the saunas during our stay). Towels were provided at the facilities, and everything kept nice and clean. Overall - The hotel: clean, comfortable, and quiet. The location: pretty area, and handy to downtown and neighbourhoods of the city (on foot, or by vehicle), and some lovely, neighbourhood areas (local to the hotel) facilitating some great morning and/or evening walkabouts. This was our first trip to Victoria in a very good many years, and the Best Western Plus Inner Harbour Hotel sure added greatly to the pleasure and enjoyment of our stay. Sure hope to return soon!

BWPIH_Manager, General Manager at BEST WESTERN PLUS Inner Harbour, responded to this review
Dear johnny2bc; Thank you for your great review! It sounds like you enjoyed our location as well as the many amenities of the hotel. So wonderful to hear about our many "happy campers" in our hotel! We are pleased you chose us for your getaway and hope you will do so again on the next opportunity. It will be our pleasure to welcome you back! With warm regards, Thaylin Parrish General Manager

"Friendly and Clean"

5
27/02/2016

We have stayed several times in this hotel and it is always a great experience. The hotel is centrally located and you can walk to downtown Victoria and go for nice walks in the area. We enjoy our visit every time we go to Victoria.

BWPIH_Manager, General Manager at BEST WESTERN PLUS Inner Harbour, responded to this review
Dear Gerda H; Thank you for taking the time to review our hotel after your recent stay. It is lovely to learn you enjoyed our great and very walkable location. Thank you for choosing us again an we look forward to another opportunity to welcome you back! With warm regards, Thaylin Parrish General Manager

"Home Away From Home"

5
25/02/2016

Every year, I spend part of my winter and early spring in Victoria to get away from the cold in Thunder Bay.For the last six years, I spend approximately 2 months at the Best Western PLUS Inner Harbour. I get the same Room on the corner with two balconies. With little kitchen, itslike my home away from home. If there is ever anything I need, I just ask any member of the staff ( who are like members of my family ) and it gets done right away. I recommend this hotel to anyone.

"Quality, value and location"

5
23/02/2016

This Best Western Suite hotel is perfectly located to take advantage of Victoria's wonderful attractions with the Inner Harbour, the Empress hotel, the Parliament Buildings, downtown restaurants and theatres and harbour side paths all within walking distance. So, park you car in the basement parking and head out to explore. Our hotel room had been recently and attractively decorated and had to comfortable chairs, good lighting, upgraded bathroom fixtures, and granite counter-tops and stainless steel appliances in the well-equipped little kitchen area. The beds were very comfortable with luxurious-feeling bedding and the thick, soft bathroom towels added to the comfort of our stay. Of course, were thrilled to have a view of the water and a little north-facing balcony to sit out and enjoy it. We were able to start out our day with the energy of a full hot breakfast which featured a cheese omelette one morning and scrambled eggs the next in addition to a multitude of other choices. The staff are all very helpful and there are even umbrellas to borrow in case you didn't have room for your own. We will certainly be back here another time.

"Just as good as last time!"

5
17/02/2016

This is my second stay at the Best Western Plus Inner Harbour, although my trips where at least a year apart they continue to be an excellent accommodation. My room was very nice, clean, It included a fridge, stove, cutlery etc. Although I ate mostly in restaurants I could always take my "doggie bag" home and store and reheat my food when I wanted. The included breakfast started early enough so I could get out and enjoy the sights before most people where awake. The coffee was very good that was offered 24/7 it always tasted fresh, I really enjoyed the complimentary paper (local/Globe and Mail)The location of this hotel was perfect for me, It is one block away from the inner harbour so it was quiet and easy to access inner harbour and surrounding sites fast. I know there is a steam and a sauna and pool but I did not use these services during this visit. I peaked my head in and I did notice it was kept very clean. The staff seem unwavering in their commitment to excellent customer service no matter what time of day. I will definitely turn this in to my accommodation for my yearly and hopefully semi-yearly trip to Victoria, an awesome break from the Edmonton winter!

"Great spot!"

5
17/02/2016

First time at this property. As a Best Western Diamond member I stay at a lot of their properties. This was right up there for comfort and staff service! From the minute I arrived the staff looked after everything. I will be back...thank you!

BWPIH_Manager, General Manager at BEST WESTERN PLUS Inner Harbour, responded to this review
Dear John G; Thank you so much for taking the time to review our hotel after your recent and first-time with us! As you say - a Diamond Member of Best Western's great rewards program with lots of travel miles, we are so pleased to know you were made to feel comfortable and welcomed. This is extremely important to us and reflects how we wish to have all our guests feel! We certainly look forward to your having another opportunity to join us on the inner harbour! With warm regards, Thaylin Parrish General Manager

"Clean hotel, great location if you arrive on the Seattle Clipper"

4
17/02/2016

We were on the 5th floor of the BW Plus. It's only about an easy two block walk from the dock where the Clipper lands. Breakfast was really nice with very helpful staff. Eggs, toast, bagels, fresh fruit, sausage, oatmeal, coffee, hot chocolate, pancakes, hash browns, pastries, yogurt...lots to choose from. This hotel is quiet and is located on a quiet street. They held our suitcases for us as our room wasn't ready when we arrived, so we could begin to explore Victoria. I would definitely go back to this hotel. Not fancy but clean and the beds were very comfy. The bathroom has granite counter tops, and isn't huge but large enough. The little kitchen area has all you'd need to cook there. Very decent hotel. And a great location for seeing the government buildings, the BC Museum, and all that the downtown area has to offer. Nice walking area. And safe.

BWPIH_Manager, General Manager at BEST WESTERN PLUS Inner Harbour, responded to this review
Dear SantaBarbaraCatLizzie; Thank you kindly for taking the time to review our hotel after your recent stay. It sounds like you took advantage of this great value season and mild winter weather for a great getaway. We are very pleased to hear you enjoyed the location of our hotel plus the included amenities such as our hot breakfast, as well. We hope to be able to welcome you back to join us again one day! With warm regards, Thaylin Parrish General Manager

"MY WIFE AND i ENJOYED THE TOTAL AMBIANCE OF THIS HOTEL."

5
16/02/2016

The employees are knowledgeable and courteous. They would do anything reasonably asked of them. The rooms are quiet and very clean. Loved the soft water for washing and showering. The complimentary breakfasts were great BUT would have enjoyed bacon with the eggs occasionally. Since you cater to an older extended stay patrons, high rise toilets would be appreciated especially by people, like my wife, with artificial knee joints.

BWPIH_Manager, General Manager at BEST WESTERN PLUS Inner Harbour, responded to this review
Dear Thom P; Greetings from Victoria! We hope you had a safe trip home! We wish to thank you so much for taking the time to share your great review after your recent stay with us. We are so happy to know you enjoyed yourselves and our team was helpful. As you know, we focus very much on a personalized experience here and we all so enjoy getting to know our regular repeat guests. It is like coming home for so many! Great tip for the washrooms - we appreciate this feedback. We hope you will be able to return to spend some more time away from the cold winters - we look forward to another opportunity to welcome you back! With warm regards, Thaylin Parrish General Manager

"Like coming home!"

5
04/02/2016

This is a beautiful hotel, not too big and not too small. We have stayed a couple of times and each time we have enjoyed our stay so much. It has that comfy home feeling about it. Everything is super clean and all the staff are very friendly and helpful. For travellers in the 50+ category, they have magnification mirrors which are a must for seniors. It is also within walking distance of downtown Victoria. We would recommend this hotel to anyone.

BWPIH_Manager, General Manager at BEST WESTERN PLUS Inner Harbour, responded to this review
Dear Travellers015; Thank you so very much for taking the time to review our hotel after your recent stay. We greatly appreciate that you have chosen to stay with us on your visits to Victoria. We absolutely work to create an atmosphere as you have described - like coming home to a familiar and comfortable place - where people genuinely and warmly welcome you in. Our location is indeed perfect for downtown exploration by foot, with many choices of restaurants and attractions at our door step. I am pleased to know you found our rooms clean and well equipped as well. We look forward to another opportunity to welcome you back again! With warm regards, Thaylin Parrish General Manager

"Very Nice"

5
03/02/2016

In Victoria for a birthday weekend, the hot tub was amazing after a long day of walking around the inner harbour and beyond. The staff were all welcoming and helpful. Going to Victoria, give the Best Western Inner Harbour a try, you will not be disappointed. We weren't.

BWPIH_Manager, General Manager at BEST WESTERN PLUS Inner Harbour, responded to this review
Dear Rod M; Thank you very much for your recent review of our hotel. Great plan to soak in the hot tub after putting on the miles around this beautiful city. I do agree that we have a very genuine and exceptional team here - thank you sincerely for your compliments to them. We hope to have another opportunity to welcome you back to the inner harbour. With war regards, Thaylin Parrish General Manager

"We love Victoria!"

5
30/01/2016

We decided to go to a Royals hockey game and see friends who live across the street from this hotel at the same time. The hotel had a promo rate for folks from "Up Island", which was a bonus. The front desk staff were smiling and pleasant, our room was comfortable and spotlessly clean, we even had a small, well-equipped kitchen. Complimentary breakfast was well presented and plentiful. All in all an excellent stay.

BWPIH_Manager, General Manager at BEST WESTERN PLUS Inner Harbour, responded to this review
Dear Westerham; Thank you so very much for choosing us for your recent stay in Victoria. We are pleased to know you found our hotel to be comfortable and clean! Our kitchen units are great for longer stays as well. We are happy to include a nice breakfast for all of our guests as well and are glad you enjoyed it! We hope to see you again soon. With warm regards, Thaylin Parrish General Manager

"Excellent Choice"

5
29/01/2016

Our stay at the Best Western Plus in Victoria was outstanding in all respects. The hotel is well maintained, very clean and comfortable. The staff are pleasant and professional. Nice touches include comfortable chairs and lights in the rooms for reading and working. Breakfasts were well presented & prepared with loads of choices for guests.

BWPIH_Manager, General Manager at BEST WESTERN PLUS Inner Harbour, responded to this review
Dear James M: Greetings from Victoria! Thank you so kindly for taking the time to review our hotel after your recent stay. It is greatly appreciated by our entire team, to know when we have achieved our hospitality goals in all areas. We certainly hope to have another opportunity to provide you with any accommodation needs again one day! With warm regards, Thaylin Parrish General Manager

"Excellent service and facilities in Victoria Inner Harbour"

5
29/01/2016

The service was unparalleled; the staff was consistently courteous throughout the whole hotel, from desk to breakfast to cleaning staff. The facilities were immaculate; the breakfast menu was delightful. Highly recommend this hotel.

BWPIH_Manager, General Manager at BEST WESTERN PLUS Inner Harbour, responded to this review
Dear Peter B; Greetings from Victoria. Thank you so much for taking the time to review your recent stay with us. I am so pleased to share this with our entire Team. Your comments mean a great deal and we are so glad you enjoyed your experience. We look forward to welcoming you back to the beautiful Inner Harbour again one day soon! With warm regards, Thaylin Parrish General Manager

"A Good Place To Stay"

5
28/01/2016

This is a very good hotel. It has wonderful beds, great cleaners, great air quality, and terrific front end staff. The kitchenette, while a bit tight for space, had all the essentials. The view was of the Inner Harbor. The price for all this was very fair. It earned the five stars!

"fantastic location in Victoria"

5
27/01/2016

Great room--spacious, clean and well appointed with a super little kitchen, comfortable seating, good reading lights, nice linens. Staff were helpful, friendly and professional. Location is perfect--right in the harbour area, convenient to shopping, restaurants, BC Museum, Robert Bateman Gallery, walking trails. Complimentary breakfast was extensive and always well stocked.

"Satisfaction"

4
25/01/2016

Had a good stay here and the last one was a long time ago so wasn't sure what to expect except for a few people on the forum consistently recommending this property and some of these things are quite subjective. So it's a nice clean tidy little suite with a nice little kitchenette.We had a corner room on the second floor that looked out to the harbor and garden areas of hotel.The room was bright and spacious with two patios.The bathroom was a good size and clean.The décor is somewhat dated and certainly not modern but warm colours and clean. The location is great to roam the inner harbor.Staff were very friendly at the front desk. The breakfast area was nice and the food was typical style these days with toast,yogurt,cereal,eggs,coffee,tea etc .The eggs and potatoes and sausage are warm but not that appealing at least the plates were plastic not foam and they used cutlery not plastic. We would stay again for sure

"Good value and location"

4
24/01/2016

There is a good "islander rate" that includes parking, it's always very clean, with friendly and professional staff. I enjoy being close to the harbour walk that takes you to James Bay. The rooms with the kitchenettes are very nice.

"Great Value"

5
24/01/2016

The hotel staff were excellent, helpful and very friendly. The lobby is very nice and looks like his has been recently upgraded, as was the room we stayed in. The hotel is walking distance to the inner harber, fishermans wharf and downtown Victoria. It is also walking distance to many restaurants and pubs. I would highly this hotel.

"Mrs. K. Thomson"

5
23/01/2016

Exceptionally clean rooms and friendly staff. The kitchenette was modern with plenty of seating. The view of the harbour was great. The chambermaids were some of the best that I have encountered. The hotel is very close to the inner harbour, restaurants, horse carriage rides, and public transit system.

"On our top 5 hotel list!"

5
22/01/2016

We absolutely loved this hotel! We still talk about it! We were given a corner room on a high floor with 2 balconies with great views. I thought I had booked a basic room. When I thanked them for the upgrade, they said this is the room I booked! What a lovely surprise! The room was large and had a little kitchenette with little table. The bathroom was fairly large. The room was clean and the bed comfy. The staff was friendly and helpful. Well place for walking around the city and harbor area. It is right across the street from the Ferry terminal. I wish every place I stayed was this quality. Best Western seems to do a better job on The West coast than on the east, in my experience.

"Relaxed convenient week end"

5
20/01/2016

Once again we had a pleasant no hassle stay at this hotel. Rooms are spacious. Breakfast service is included and plentiful. Staff are very accommodating. We called to advise we would be arriving early so they put their housekeeping staff on our room so we could check in early. They are always available to make special arrangements when required.

BWPIH_Manager, General Manager at BEST WESTERN PLUS Inner Harbour, responded to this review
Dear Hilford B: Thank you so much for your lovely review! So happy to read you continue to choose us for your accommodation needs in beautiful Victoria. We certainly look forward to another opportunity to welcome you back! With warm regards, Thaylin Parrish General Manager

"Excellent Stay"

5
20/01/2016

Front Desk staff were very welcoming. Room was very comfortable, well appointed and with balcony and kitchenette. Hotel has swimming pool, sauna and fitness room Excellent location, on the inner harbour, within walking distance to museum and other attractions, downtown restaurants, pubs and shops. Full breakfast and underground parking provide. We would definitely stay again

BWPIH_Manager, General Manager at BEST WESTERN PLUS Inner Harbour, responded to this review
Dear Lori D; Thank you for taking the time to review our hotel after your recent stay. It is so rewarding for us to read how you enjoyed our many amenities and features, and took advantage of the great location! It can't be beat - walking to all the attractions plus so many choices of restaurants too. We look forward to having you join us again one day soon! With warm regards, Thaylin Parrish General Manager

"Excellent Service"

5
18/01/2016

The room was large with a King Bed. The breakfast room food and service was the best. Easy to check-in and out and underground parking. The Hotel location puts you in a great spot to enjoy the inner harbour and Victoria.

BWPIH_Manager, General Manager at BEST WESTERN PLUS Inner Harbour, responded to this review
Dear Wax W; Thank you for your lovely review! We are glad to read you enjoyed the room, and also our breakfast and service from the team. Our location is indeed great for all the many attractions and services in the area. We hope to have another opportunity to be of service to you again one day soon! With warm regards, Thaylin Parrish General Manager

"Enjoyable stay"

5
15/01/2016

Great location near the harbour and city centre, large room, patio, kitchenette, tasty hot breakfast, welcoming staff, underground parking and large lounge/lobby. Took advantage of the up island rate, so very affordable. Will definitely be back.

BWPIH_Manager, General Manager at BEST WESTERN PLUS Inner Harbour, responded to this review
Dear Evelyn S; We love our island VIP's! Thank you for choosing to stay with us! We are so pleased to read your lovely review. So glad you enjoyed our location, rooms, kitchens, included breakfast, parking, and particularly our incredible team! We appreciate your taking the time to review us and hope to see you again soon! With warm regards, Thaylin Parrish General Manager

"Excellent overall stay"

4
14/01/2016

Great location with-in walking distance to many of the attractions along the seawall with great local pubs and great places to eat but far enough away that your not in the middle of the downtown bubble.

BWPIH_Manager, General Manager at BEST WESTERN PLUS Inner Harbour, responded to this review
Dear Don S; Thank you for sharing your review! We are pleased to know you found our location to be close to all you wished to see and do. Yet, as you say, not in the downtown bubble! We hope you will choose us again and look forward to the opportunity to be your home base. With warm regards, Thaylin Parrish General Manager

"Pleasantly Pleased"

5
14/01/2016

Our trip was to Victoria to see a Heart Specialist. Due to weather conditions we decided to stay overnight. We were so delighted that we choice the Best Western PLUS Inner Harbour in downtown Victoria.

BWPIH_Manager, General Manager at BEST WESTERN PLUS Inner Harbour, responded to this review
Dear Patricia M; Thank you for choosing us on your recent stay in the Victoria area. We are pleased to know we were conveniently located for your specialist needs, and send sincere best wishes that the appointment was a success. Hopefully next stay can be more of a 'getaway and relax' mode! We look forward to the opportunity to welcome you once again. With warm regards, Thaylin Parrish General Manager

"Wonderful, relaxing visit to our favourite hotel!"

5
13/01/2016

As always our appreciation goes out to the staff. Everyone was so helpful and happy and full of suggestions for our stay, from restaurant suggestions The breakfast area had everything we wanted and the staff there was very helpful and cheerful. The corner suite was a plus too. Next time we will have to give the whirlpool a try and the weightroom.

BWPIH_Manager, General Manager at BEST WESTERN PLUS Inner Harbour, responded to this review
Dear Gale H; Sincere thanks for taking the time to share your review after your recent stay with us. We so appreciate knowing you have chosen us again - giving us the opportunity to be your home away from home in Victoria! With so much to do at our doorstep it is easy to run out of time. Thank you also for noting our great team in all departments. We will enjoy another opportunity to welcome you back again soon! With warm regards, Thaylin Parrish General Manager

"Anniversary Celebration"

5
13/01/2016

This was our third stay at the Best Western Inner Harbour. We love the location - we park our car when we arrive and don't move it until we leave. All the staff are friendly and helpful and make you feel very welcome. We booked a suite so that we had more space and we could eat in a couple of nights ... and it had the benefit of a jacuzzi tub. Our only comment for improvement would be to better stock the kitchen, e.g. a corkscrew should be a must provision in any kitchen. Other than that, we thoroughly enjoyed our 3 night stay ... and we will return!

BWPIH_Manager, General Manager at BEST WESTERN PLUS Inner Harbour, responded to this review
Dear 636annef; Thank you for taking the time to write your lovely review after your most recent stay. We are so pleased to hear that you will return and that we have been your choice three times already! We greatly appreciate your comments about the kitchen amenities - we will always have a cork screw available! Great to have the option to eat in and relax some nights. Thank you once again and we look forward to another opportunity to welcome you! With warm regards, Thaylin Parrish General Manager

"Nice location"

3
13/01/2016

The BW is located a few blocks from the inner harbour. It is within easy walking distance to the inner harbour, downtown & Fishermans wharf. There is underground parking which it seems you must use as there is no street parking beyond an hour & very limited spaces. There is a charge which is ridiculous with the cost of a night's stay. The front desk staff are professional & helpful. The hotel is clean. We observed one of the cleaning staff scrubbing the rails of the elevator door entrance! Rooms have tiny kitchens with a sink, stove, microwave & small fridge. There are a few dishes along with a coffee maker & kettle. There is also a small table, 2 chairs & a window which is nice for ventilation as there is no air conditioning in the hotel. We discovered a guest laundry in the basement which is a great service for some who have been traveling for a bit. The rooms are small. There is a safe which is something any hotel should have so glad to see that. There also is a small balcony to step onto for fresh air. The desk is at the end of the bed & barely useable as pulling out the chair to sit meant hitting the bed. There are 2 tub chairs for addition seating. The matresses are comfy but the pillows are in need of replacement. We found them lumpy & without any support. One morning when we showered in the later morning there was only lukewarm water. Unfortunately the rooms are not that quiet. There is a large space at the bottom of the door which allows any noise from the hallway to be heard. The doors close heavily & no matter how quiet you try to be the opening & closing of doors echoes through the room. We faced the park & unfortunately there is massive construction going on across the street that runs 7-7 every day. Despite the patio door being closed the pounding sounds reverberated into the room. With the patio door being open the noise could be so loud you had to turn the tv volume up. Two issues that need improvement are housekeeping in the room & the breakfast. We were surprised to find dirty cups we had used rinsed & put back in the cupboard. Our lip marks were still on the cups. The glasses we used in the kitchen & bathroom were also not replaced but simply dried out & put back on the shelf. It is sheer laziness to do that. The lotion dispenser on the bathroom was calked with dried lotion. When we asked for it to be replaced we were told it was the metal material that caused it to look that way. Despite my husband taking his fingernail & scraping dried lotion off the dispenser it was never replaced. Breakfast was a disappointment. Sausage every morning. We were told no other meat is served. The potatoe was always dry & tasteless. There is no yoghurt other than a bowl of plain & extremely sour yoghurt. No cheese either. A "full" breakfast buffet would include these items. The juices were not drinkable. The orange tasted like Tang. Barely orange & no taste. The apple juice had a slight yellow color & tasted like coloured water. There is toast we could make ourselves & a couple cereals. We appreciated the skim milk. There is coffee around the corner from the lobby. We found this on our second day as no one had told us about it. There are 2 computer terminals at the front door you can use. We found the wifi worked without any problem. A nice service for guests is the use of umbrellas.

"Great Service"

5
11/01/2016

This hotel is our favorite place to stay in Victoria. It has a great location within walking distance to Victoria's downtown attractions. The staff has always provided excellent service. On this occasion I needed an early check in to allow me to change in order to attend a funeral. Our room was made available at noon which was a great help. We recommend this hotel whenever we are asked for an excellent hotel in Victoria.

"A lovely stay at the Best Western Inner Harbour"

4
11/01/2016

This was our first time staying here and we totally enjoyed it. The rooms were very nice and there was a kitchen area and balcony which we totally enjoyed.The view was of the inner harbor which was pretty clear as the leaves were off the trees in the garden so it was more than a partial view and was beautiful with the lights at night.The service was excellent both in the rooms and the breakfast area. We were totally happy with our stay and will recommend to friends.Breakfast included hot and cold items and the servers that were there to help us made sure we got all we needed.

"Great Location"

5
11/01/2016

The room had everything you need. We never used the kitchen. The staff was kind and helpful. Location is downtown so walking is simple. Breakfast in the morning is a nice addition and was well organized. Parking is secure.

"3 Stars with 5 Stars service and amenities"

5
11/01/2016

Stayed at this hotel in room #704 in late Dec/Jan 2016. The room was spacious with amenities that is equivalent to a 5 stars standard but without the price tag. The service provided by the front office staff was excellent. They were ever-ready to help, be it calling for a taxi or information on buses and its routes. The complimentary coffee and tea in the lobby was a warm welcome whenever we return from the cold of winter after a day of sight-seeing and shopping. The breakfast every morning was superb with the cheery waitresses and their helpful attitude.Best Western Inner Harbour you made my holiday stay one of the Best that I can remember.Keep it up and i will definitely return if I visit Victoria again.

"Excellent hotel in a great location"

5
11/01/2016

Hotel rooms are great, with very comfortable beds, and handy small kitchens. The hotel is located within walking distance of good restaurants, and the Dallas Road pathway system. We have stayed at this hotel numerous times over the past 3-4 years and each time the service and quality of the hotel have been excellent

"We enjoyed our room with the small kitchen, two chairs to sit and watch TV."

5
08/01/2016

The setting of this hotel was so great to walk downtown to the theatre, restaurants, the Imax and shopping. The staff were so helpful in telling us about how to go to Butchart Gardens the most direct and easy way. The staff also recommended some restaurants close to the hotel for our second night as we had had a very busy day. The breakfasts gave us many choices and again the kitchen staff were so thoughtful and helpful! We walk every where when we stay here and never worry about being on the streets later in the evening even though we are Seniors. On the last day we checked out but left our car in the underground parking to have one last walk around the harbour visiting the Robert Bateman Gallery which was 10 minutes away from the hotel. We will definitely stay here again. The winter rates make it so available to us Seniors.

BWPIH_Manager, General Manager at BEST WESTERN PLUS Inner Harbour, responded to this review
Dear Dorothy L; Thank you so much for taking the time to review our hotel! We are very happy to read how you enjoyed our hotel and the area. It is a great location as you point out - for walking to so many attractions, plus countless great restaurants too. The kitchens are welcomed for longer stays by many travellers to our beautiful inner harbour location. It sounds like you made the m