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Best Western Plus Hotel De Capuleti, Vérone

4.5/5  - basé sur 732 notations.
Via Del Pontiere 26, 37122, Vérone, Italy - See map
Best Western Plus Hotel De Capuleti - Reception The Best Western Plus Hotel De Capuleti is ideally located in the center of Vérone. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

This completely refurbished hotel in Verona, the Best Western Plus Hotel De Capuleti, is located opposite the famous Juliet's grave and only 200 meters from the Arena, in the heart of the city, with its great and various music events. Inside the hotel it is available at payment, the wellness center Namastè with a lot of services and treatments ideal for relaxation. The friendly and cozy atmosphere of the elegantly furnished rooms, some with wooden beam ceilings, guarantee a very comfortable and relaxing stay. The beautiful cocktail lounge is the ideal place to relax and enjoy a drink. The rich buffet breakfast offers fresh handmade cakes and pastries, made daily by the chef. For guests who love sports, tennis courts and horseback riding are available just a short distance away. Enjoy your stay.

Best Western Plus

Hotel De Capuleti

LABEL_ITINERAIRE

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LABEL_ARRIVEE:

Hotel advantages

  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
  • Onsite laundry
    Onsite laundry
  • Tennis court
    Tennis court
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 732 guest reviews
NOTE ISSUED
Excellent
322
Very Good
314
Average
67
Poor
19
Terrible
10
REFER TO NOTICE
Business Business
117
Couples Couples
354
Family Family
113
Friends getaway Friends getaway
60
Solo travel Solo travel
34
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Beautiful hotel in great location"

5
21/09/2018

We really enjoyed this hotel. The room was modern and comfortable with a touch of Italian tradition. (My partner thought the psychedelic rain shower was next level). The hotel is located immediately outside the city centre walls so it is definitely within walking distance of all attractions. There is no parking garage but the hotel has parking permits to display on your vehicle if parked in a parking spot immediately outside (which we were lucky enough to find) so we didn't need to pay for parking. All round recommended.

Arimontri, Responsabile relazioni con la clientela at Best Western PLUS Hotel De Capuleti, responded to this review
Dear Nadsie, thank you very much for your wonderful review, we're glad everything was fine and we wish to welcome you back soon! Kind regards, Arianna/Guest relator

"Contemporary hotel with a great location."

4
03/08/2018

The hotel is but a few minutes walk into the epicentre of Verona. Based on the central hotel prices, the Best Western was an absolute steal! The front of house staff were really friendly and spoke perfect English which was really helpful. The breakfast at the hotel is 5 euros which is remarkably cheap for Verona and you get a wide selection of items. The room was clean and tidy. The only slight issue we had was the air-conditioning unit which wasn't working when he returned home one night, however this was quickly addressed by the hotel staff.

Arimontri, Responsabile relazioni con la clientela at Best Western PLUS Hotel De Capuleti, responded to this review
Dear Amanda, thank you very much for having chosen us and for your kind review, we're so glad everything was fine and you enjoyed your stay! We're sorry about AC, but we're happy everything has been solved in few minutes. We wish to welcome you back soon, kind regards, Arianna/Guest relator

"GREAT HOTEL AND LOCATION"

5
01/08/2018

This small hotel is a little Gem. It is very near Verona centre and also beautifully decorated. The staff are always friendly and happy to help. Would always recommend this hotel to anyone - families, single or business travellers. I have stayed here three times for my business trips and look forward to the next time.

Arimontri, Responsabile relazioni con la clientela at Best Western PLUS Hotel De Capuleti, responded to this review
Dear Seren, thank you very very much for having chosen us - again! :):) - and for your kind review. We're so glad everything was fine and we wish to welcome you back soon! Kind regards, Arianna/Guest relator

"Boutique contemporary hotel in convenient location to walk to main sights"

4
14/07/2018

Central location but not noisy. We had a room at the back as per requested in advance. Small balcony with views over the rooftops. The room was clean and adequate in space for a short stay. Although small, not unusually so for a city hotel. Breakfast was hot and cold buffet at a very good value 5€ each. For us, plenty of choice and good quality. Staff friendly and helpful. An Early evening free drink is offered each night. We would describe the hotel as a boutique city one . Similar to say Roommates in Spain Value was ok given high room rates in Verona in Opera season We would stay again if visiting Verona

Arimontri, Responsabile relazioni con la clientela at Best Western PLUS Hotel De Capuleti, responded to this review
Dear Kendal, thank you very much for having chosen us and for your kind review! We 're so glad everything was fine and you enjoyed your stay. We wish to welcome you back soon, kind regards, Arianna/Guest relator

"Faultless"

4
07/07/2018

Ideal for attending the opera as it's about 15 minutes away, yet surprisingly in a quiet area of Verona. We had two rooms and both had a balcony, and we're very clean and comfortable. Was really impressed by a the welcome. Breakfast choice very good. WiFi seemed to work very well too. Will use again on my next visit.

Arimontri, Responsabile relazioni con la clientela at Best Western PLUS Hotel De Capuleti, responded to this review
Dear Dr Gordy, thank you very much for having chosen us and for your kind review, we're so glad everything was fine and you enjoyed your stay! We wish to welcome you back soon, kind regards, Arianna/Guest relator

"Comfortable & great for the opera"

4
04/07/2018

Stayed for 3 nights - to see the city and go to the opera. Reception team were excellent and the breakfast was very good - no need to use the local cafes. Our room was good - king size bed but compact. If you are looking for a base for a few days then it's a great location. The temperatures were in the 30's and the air conditioning worked well. Numerous restaurants nearby and of course the amphitheater for the opera.

Arimontri, Responsabile relazioni con la clientela at Best Western PLUS Hotel De Capuleti, responded to this review
Dear Alfons, thank you very much for having chosen us and for your kind review, we're so glad everything was fine and you enjoyed your stay. We wish to welcome you back soon, kind regards, Arianna/Guest relator

"Good location, kind staff"

5
03/07/2018

Central location, close to the Arena, on a street with modest (but sometimes noisy due to motorbikes) traffic. Some guests also do not pay attention to the low soundproofing corridors, so you may be annoyed by the slamming doors. If you also stay near the lift, you'd probably disturbed by the electronic signing it produces (I think the management should have taken care of that). The breakfast is a pleasant surprise, very rich and nice quality breakfast for such a price of 5 euros per person, great value for money. Room clean, bathroom functional, pleasant comfortable mattress, very kind and helpful staff. Providing me with a parking permit to park my car outside the hotel, was really a great convenience, Julia thanks...

Arimontri, Responsabile relazioni con la clientela at Best Western PLUS Hotel De Capuleti, responded to this review
Dear TouchofZeus, thank you very much for having chosen us and for your kind review, we're so glad everything - other guests noise apart - was fine! About the electronic singing, it is obligatory by low to have it, because it helps blind people to use the lift. We wish to welcome you back soon, kind regards Arianna/Guest relator

"Not a Pleasant Stay"

2
30/06/2018

The hotel itself was fine. Staff was helpful. We had two rooms for our family of four. We were not given rooms next to each other but were on the same floor. The rooms were basic but clean. Hotel location was good for visiting Verona and getting to/from train station. Breakfast was good and reasonable at 5 euros per person. My biggest problem was the complete lack of sound privacy between rooms. I had neighbors who blasted their television late at night and again early morning. I could hear them talking as if they were in our room. Doors slamming, water running in nearby rooms. I have never experienced a lack of soundproofing between rooms to this extreme. This made for an unpleasant experience.

Arimontri, Responsabile relazioni con la clientela at Best Western PLUS Hotel De Capuleti, responded to this review
Dear Gemmy, thank you very much for having chosen us and for your kind review. We're sorry your stay had been unpleasant at all; rooms are insulated but unfortunately we cannot control other guests behavior. Surely, if you had said something to front office we would have called guests asking to decrease noise. We can't do nothing when guests complained about something AFTER their stay, even though take note of it. Try to solve problems is part of our work, but if we don't receive verbal complains we can't resolve anything. We are glad all other aspects - rooms, facilities, breakfast - were good. That's a pity when noise made for an unpleasant experience, but maybe communication can help us and guests to not unpleased their stays. We wish you'd like to give us a second chance Kind regards, Arianna/Guest relator

"A LITTLE DISAPPOINTED"

3
27/06/2018

Based on the visuals on the website, we had better expectation for this little hotel with a very nice location in Verona. The room that we were assigned was on the 1st floor of the new annex with the view of the patio wall and extremely small bathroom and shower so we requested a larger room and was moved to the older part of the original hotel with a tiny old elevator unlike the newer building. We must have been the only guests staying in this part of the hotel as we did not encounter any other guest in 2 days. Again, the larger room turned out to be a 'triple' with an extra bed but the arrangement was pretty uncomfortable and random. There was not English speaking tv programs so we just used our tablets for podcast program. The air conditioning control may look very high tech in the room but it fact does not control the temperature. We had to repeatedly ask the receptionist for help and finally got it turned on so we could keep the inside temperature to 23 degrees. It was up to 30 degrees during the day in Verona at that time. The breakfasts were quite nice and so were the free cocktails around 6 pm. One major help was the hotel offers a parking permit so it's free to park anywhere around that area which was a definitely plus. I would recommend booking for a superior room for 2 people if the price is not a problem. Standard room comes with too small a bathroom which could be my mistake.

Arimontri, Responsabile relazioni con la clientela at Best Western PLUS Hotel De Capuleti, responded to this review
Dear guest, thank you very much for having chosen us and for your review. We're so sorry you have been a little disappointed with your stay in hotel De' Capuleti, even because we tried to do our best to solve all your requests and complains. Surely standard bathroom are smaller than superior ones, anyway we satisfy your request giving you a superior one (WITHOUT ASKING EXTRA PAYMENT); in the triple room you had there's effectively a single bed, which is not an extra bed neither a sofa-bed. We gave you that room because all the others were busy. About building structure, the 'older' part, which is not old, has just 6 superior rooms, so maybe this is why you didn't encounter anybody - we assign rooms of 'new' and 'old' part independently, actually the ones in the old part cost more because they are all superior. About AC, surely there has been a problem of communications between your display and the main system. Problems could happen and I think an hotel should be evaluate even by problem-solving ability; we solve AC problem - the staff told me - in 5 minutes. So we apologize again for the inconveniences you had, but please next time evaluate also what staff did for satisfying all your needs during your stay and not only how much your expectations have been disregarded. Kind regards Arianna/Guest relator

"Good Loacation, helpful staff"

4
24/06/2018

The hotel is less than 10 minute walk to the amphitheatre. Quiet, clean room. Helpful staff. Free spritz when we checked in was nice. Breakfast was an extra 5 euros - nothing super special but a fair value.

Arimontri, Responsabile relazioni con la clientela at Best Western PLUS Hotel De Capuleti, responded to this review
Dear guest, thank you very much for having chosen us and for your kind review, we're so glad everything was fine and you enjoyed your stay! We wish to welcome you back soon, kind regards, Arianna/Guest relator

"Good choice for Verona"

4
15/06/2018

We stayed here for 2 nights at the end of May '18 and I must say we had a good, positive experience so I wouldn't hesitate in recommending this hotel. The rooms were comfortable for our needs (let's be honest, you don't go to Verona to stay in your room) the bathroom was on the small side but saying that it was modern and practical. Receptionists were very helpful, we were given a parking permit which was very much appreciated as we didn't move the car for the 2 days we were there. Complimentary drink in the evening was a pleasant bonus and our request for a little extra milk for our room wasn't a problem. Breakfast was very nice, not much on the cooked side but still plenty of options. The location of the hotel is very good and within walking distance of the Arena and city centre.

Arimontri, Responsabile relazioni con la clientela at Best Western PLUS Hotel De Capuleti, responded to this review
Dear Nobel UK, thank you very much for having chosen us and for your kind review, we're so glad everything was fine and you enjoyed your stay! We wish to welcome you back soon, kind regard, Arianna/Guest relator

"Great attention to detail"

5
08/06/2018

One of the most comfortable hotels we have ever stayed in. The shower was fabulous and the bed was very comfortable. Breakfast was good, with options other than just sweet cakes, the cakes were delicious but sometimes you need more ballast for sightseeing. The beautiful bell tower as a view from the terrace was a bonus.

Arimontri, Responsabile relazioni con la clientela at Best Western PLUS Hotel De Capuleti, responded to this review
Dear Jules, thank you very much for having chosen us and for your kind review, we're so glad everything was fine and you enjoyed your stay! We'll report to the manager, Patrizia, that you liked so much her homemade cakes ;) Wishing to welcome you back soon, kind regards, Arianna/Guest relator

"Great Hotel"

5
22/04/2018

This hotel is in a great location being an easy walk to the Roman Arena and the other main tourist attractions. We arrived prior to check-in time and although we could not check-in the reception staff were very helpful. They gave us a parking permit (which allowed us to park just across from the hotel for free) and explained to us how to get to the parking space. They also stored our bags so that we could set off exploring. Our room was very good, quite large and very clean with all the amenities you would expect from a hotel of this category. Breakfast was a pleasant surprise. Whilst I had read the positive reviews about breakfast because of the low cost I wasn't really expecting too much. However, it was great. There was a wide selection of fruit, pastries (very fresh) etc as well as scrambled eggs and bacon. We thoroughly enjoyed our one night stay here.

Arimontri, Responsabile relazioni con la clientela at Best Western PLUS Hotel De Capuleti, responded to this review
Dear Marggy, thank you very much for having chosen us and for your kind review, we're so glad everything was fine and you enjoyed your stay! We wish you'd choose us again in the future, kind regards, Arianna/Guest relator

"Good"

4
16/04/2018

Proximity to all points and easy access by foot. It is very close to restaurants, to the historic center and to the stores. The room and the hotel were very modern decorated.I am disappointed by the not warm reception. The arrival was not very practical... But I recommend this hotel !

Arimontri, Responsabile relazioni con la clientela at Best Western PLUS Hotel De Capuleti, responded to this review
Dear Juliette, thank you very much for having chosen us and for your kind review, we're so glad everything was fine and you enjoyed your stay. We're sorry about staff's lack of warm in welcoming you, it has never happen but will them your words. Kind regards, Arianna/Guest regards, Arianna/Guest relator

"Functional business option"

4
02/03/2018

A good value for money hotel near the centre of verona. Booked a larger suite which was well equipped, spacious and had atmosphere. But the biggest let down of the hotel is the pretty drab average foyer. The bar is rubbish, the breakfast area fine but nothing special tho the food was okay. They need an interior designer to come and rethink the whole ground floor. Not somewhere particularly special - but functional.

Arimontri, Responsabile relazioni con la clientela at Best Western PLUS Hotel De Capuleti, responded to this review
Dear Si-melb, thank you for having chosen us and for your kind review, we're glad you enjoyed your stay in general. We're sorry you didn't like the lobby and the bar. An architect and a designer completely restyled our hotel in 2012, but we can understand everyone could luckily have different tastes........ For who read us: the bar is not rubbish - you can have a look of photos in here or our website. From 6 pm to 7pm guests can also enjoy a free drink offered by the hotel everyday. Kind regards, Arianna/Guest relator

"Central, modern hotel"

5
25/02/2018

Great location, walking distance from the sights, restaurants and shops. Hotel is modern, we booked 2 double rooms and a family room - all good size with everything we needed including a kettle and tea (which is unusual in Italy). Shower had mood lighting. We didn't use the free drinks vouchers as we went out for the day to the evening but still nice to have. Lift is a little cosy if you're not good with closed spaces. We parked our car at the multi story next to Burger King which is only 5 to 10 minutes walk away from the hotel and the arena and cost about €17 for 24 hours.

Arimontri, Responsabile relazioni con la clientela at Best Western PLUS Hotel De Capuleti, responded to this review
Dear Watson, thank you very much for having chosen us and for your kind review, we're so glad everything was fine and you enjoyed your stay. We wish you would be our guest again in the future, kind regards, Arianna/Guest relator

"a little disappointed"

4
09/11/2017

on arrival receptionist ignored us for over 15 minutes and took care of other business and of other people arrived after us without even apologise. Hotel is nice but in the morning we had to have a cold shower as hot water was not working and when asked the reason at reception they told us was a problem all over Verona, (not true when we asked next door hot, I would have apreciated an apology or at list a worning) went for breakfast and we had to que for over 10 minutes. breakfast not so great ether. For the price we paid I would have expected a better stay.

Arimontri, Responsabile relazioni con la clientela at Best Western PLUS Hotel De Capuleti, responded to this review
Dear Mammadi, thank you for having chosen us and for your kind review. We apologize for the check-in inconvenience, maybe the receptionist got wrong and thought the business group arrived earlier than you, in crowded situations it could happen and please, next time don't hesitate to point it out!... About shower, Acque Veronesi, Verona's water supplier, sometimes needs to work underground, in specific zones. It has already happened that we were without hot water while our neighbor was not (it depends on water tubes placement). Moreover Acque Veronesi communicates us this type of interventions more or less two days before and the range of time usually is among 8 AM till 3PM (and we must accept). Surely my colleague could explain better what was happening (as I've done right now) but I am sure she apologized for the inconvenience..... but expecting excuses about a supposed lie we told you is completely a different thing! We would finally say thank you because despite the little inconveniences your judgment about us has been almost good. We wish you would be our guest again in the future, in order to give a better experience. Kind regards, Arianna/Guest relator

"Great hotel for a stay in Verona"

5
19/10/2017

Have just got back home after a three night stay here and was most impressed. The location of the hotel itself is very good and is just a short walk from all the main sights. The hotel itself is modern, clean and welcoming. The rooms are furnished to a high standard and the bed was very comfortable. Staff on the desk were always friendly,and breakfast for five euros is really good value. The complimentary drink each evening is also a nice touch. I would definitely return if I were ever in Verona again and would happily recommend to others.

Arimontri, Responsabile relazioni con la clientela at Best Western PLUS Hotel De Capuleti, responded to this review
Dear Mishi, thank you very much for having chosen us and for your kind review, we're so glad in reading your words and we wish you would be again our guest in the future. Kind regards, Arianna/Guest relator

"Great hotel"

4
25/09/2017

We booked this hotel with a British Airways package. When we arrived late on our first night check in was easy with no stress. We were told about the complimentary drinks every night in the bar between 6.30pm - 7.30pm. (I think that's the right time) We didn't utilise this. Also that breakfast was 5 euros each every morning. We were on the 4th floor so we got the lift up with our luggage. We had a room at the back of the hotel that was quiet. The room wasn't too small but we struggled as there isn't really anywhere to put your clothes. A wardrobe with a few hangers but that's it. The bed was a comfortable king size which was nice. The bathroom was small but it had everything you needed in it. The only thing that let the bathroom down were the cheap Dove dispensers in the shower and by the sink. It bought the tone down to a Travelodge standard. We thought the AC was terrible. We were so hot in the night even with it on. It's either broken or just rubbish. Breakfast was great. Both of us enjoyed the fruit, pastries, juice drinks, tea and coffee each morning. It is worth paying the 5 euros each for sure. The staff were all very nice and helpful. They recommended places to eat and ordered us a taxi to the airport. We did struggle to sleep one night due to our neighbour coming in late and turning their tv up very very loud. This was nearly 1am in the morning. So as you can imagine we weren't happy about this as we couldn't get to sleep. I just wish people would think about where they are and their surroundings. Other than that we had a great time.

Arimontri, Responsabile relazioni con la clientela at Best Western PLUS Hotel De Capuleti, responded to this review
Dear Frenchi, thank you very much for having chosen us and for your kind review, we're so glad everything was fine - neighbor apart! We wish you would be our guest again in the future, kind regards, Arianna/Guest relator

"A great find"

5
30/08/2017

Very well located in a peaceful area but within easy walking distance to main attractions. Good value breakfast for €5. Rooms were spacious and spotless, although beds could have been a little more comfortable. Lovely welcome drink. However, what made this special was the very helpful staff who were prepared to go the extra mile - a credit to Best Western. Particular mention to a young lady with dark hair who was on duty during the morning during our stay and a young man who was on duty during the night who bounded down the stairs to find extra pillows and duvets for us. Thank you for a lovely stay.

Arimontri, Responsabile relazioni con la clientela at Best Western PLUS Hotel De Capuleti, responded to this review
Dear Paula, thank you very much for having chosen us and for your kind review, we're so glad everything was fine and you enjoyed your stay! We'll refer to staff your lovely words and we wish you would be our guest again in the future. Kind regards, Arianna/Guest relator

"Very clean and nicely furnished! "

5
25/08/2017

We stayed at the Best Western for one night in a family room! The room was bigger than expected and very clean! It was elegantly furnished and had everything we needed. The whole hotel has aircondition. The breakfast leaves nothing to be desired! We would happily stay there again.

Arimontri, Responsabile relazioni con la clientela at Best Western PLUS Hotel De Capuleti, responded to this review
Dear Patricia, thank you very much for having chosen us and for your kind review, we're glad everything was fine and you enjoyed your stay, and we will be happy to see you again. Kind regards, Arianna/Guest relator

"Excellent"

5
22/08/2017

Stayed for two nights to see the Opera at the Arena. Easy walk from the Station and very close to the Arena and Centre. I had previously requested the ticket to be sent c/o the Hotel. It was handed to me when I checked in before I could ask for it. Pleasant, helpful staff and a comfortable room. Welcome drink at the Bar was unexpected. Breakfast at E5 was excellent value with a good choice. The hotel does not have a restaurant but provided a list of recommended ones. This was an imaginative and interesting list and worth selecting from.

Arimontri, Responsabile relazioni con la clientela at Best Western PLUS Hotel De Capuleti, responded to this review
Dear guest, thank you very much for having chosen us and for your kind review, we're glad everything was fine and you enjoyed your stay! We wish you would be our guest again in the future, kind regards, Arianna/Guest relator

"Honeymoon stop in Verona"

5
20/08/2017

Stayed here for 2 nights on our way to Florence. Hotel was generally really helpful and friendly (rang a restaurant for us that didn't speak good English in order to book for us) and was clean and modern. We had a room upgrade for our honeymoon and so got one with a small terrace with table and chairs to relax in the sun and drink. Great location, only 10-15 minute walk into central Verona high street, and parking was nearby at a multi-storey which we got to without any issue. Overall would highly recommend.

Arimontri, Responsabile relazioni con la clientela at Best Western PLUS Hotel De Capuleti, responded to this review
Dear Jay, thank you very much for having chosen us and for your kind review, we're so glad evrything was fine and you enjoyed your to honeymoon days in verona. We wish you would be our guest again in the future, kind regards, Arianna/Guest reator

"Week stay"

5
12/08/2017

Stayed here for a week as a base, fantastic time, hotel very close to the Arena, and all the shops. We had the only room with a terrace, which was so very lovely. The room was always clean and severed all your needs,mood lighting in shower really nice. Complemetary drink in the evening a nice touch. Staff couldn't be more friendly. Air conditioning fully controlled from room and very effective. 10 min walk to train station ... convenient for airport and 1hr trip to Venice for the day. Would recommend without hesitation. Well done Best Western...a memorable Week!!

Arimontri, Responsabile relazioni con la clientela at Best Western PLUS Hotel De Capuleti, responded to this review
Dear Neil, thank you so so much for this wonderful review! It has been a pleasure also for us and we'll be glad to host you again in the future :) Kind regards, Arianna/Guest relator

"Brilliant "

5
02/08/2017

We are going on a cruise from Venice so we decided to spend a few days in Verona first. We stayed at the best western de capuleti and I have to say it was one of best hotels I have ever stayed in the staff went above and beyond to help you the place was modern and spotless the breakfast was the best 5 euros you will ever spend unless you win the Euro millions and was only 5 minutes walk from town so 5 stars all the way from me a really pleasant experience

Arimontri, Responsabile relazioni con la clientela at Best Western PLUS Hotel De Capuleti, responded to this review
Dear Stephen, thank you very very much for your Amazing review! It has been a pleasure for us to have you here in our hotel and we wish you would come back to see us soon! Have a nice cruise trip, kind regards, Arianna/Guest relator

"Great Hotel"

5
19/07/2017

The front desk staff were helpful in many ways. They called a restaurant to change a reservation because I didn't speak Italian. They spoke English very well which helped us when asking for directions to see sites in the city. The room was a good size, very clean and a nice bathroom. We were surprised and pleased with the size of our room.

Arimontri, Responsabile relazioni con la clientela at Best Western PLUS Hotel De Capuleti, responded to this review
Dear Laurie, thank you very much for having chosen us and for your kind review, we're so glad in reading your words and we wish you would be again our guest in the future, kind regards, Arianna/Guest relator

"Saved the day"

5
16/07/2017

My adult daughter and I were travelling Italy, visiting relatives. Her college graduation gift. We decided to spend an extra day in Verona but our B&B fell through. Found this place by accident around midnight. Great place. Great rooms, Great breakfast, Fantastic people. Saved the day. Clean, friendly and right in the near center of the city. Would definitely go there again.

Arimontri, Responsabile relazioni con la clientela at Best Western PLUS Hotel De Capuleti, responded to this review
Dear Michael, thank you very much for having chosen us (even though by accident ;)) and for your kind review! We're glad everything was fine and we wish you would be our guest again in the future! Kind regards, Arianna/Guest relator

"Long weekend city visit"

4
08/07/2017

Had 3 days visit to Verona with a friend. Hotel was in great location. Quiet area but only 3/4 mins from main square with amphitheater. Hotel is very near Juliet's tomb. Clean, contemporary room, v good standard. Staff were v friendly, polite and helpful. Great breakfast with lots of choice for 5 euros which I thought was great value. Early evening complimentary drink each evening in bar! Definitely recommend this hotel.

Arimontri, Responsabile relazioni con la clientela at Best Western PLUS Hotel De Capuleti, responded to this review
Dear Emma, thank you very much for having chosen us and for your kind review, we're glad everything was fine and you enjoyed your stay! Looking foward to host you again in the future, kind regards, Arianna/Guest relator

"Lovely hotel..."

5
07/07/2017

Lets start with the moans: we arrived here last year for a few days for the start of our honeymoon and even though the hotel knew this, not one word was mentioned about it. However, having fallen in love with Verona and the easiness of the hotel, we decided to go back this year for our one year anniversary. I had emailed ahead, in the hope to get the same room as last year and they surpassed all expectations. When we arrived, they were all smiles and appeared to have a new manager on the desk who was incredibly efficient. The receptionist from last year remembered our faces and immediately upgraded our room so we had our own private terrace with table and chairs. A lovely touch. The only slight negative we had is that the people in the room above us, were so so loud that every time they moved on the wooden floor we heard it all! Up until they went to bed which on one night wasn't until 3am. I am in no way taking anything away from this hotel because it is lovely, but maybe change the wooden floors and ceilings in this part of the building because it was so loud. We didn't try breakfast here but we ended up going to a lovely cafe - caffe hero - 2 doors up from the hotel for our cappuccino and whatever treat you fancied that morning which suited us more. All in all, we highly recommend this hotel and it is likely to be the only one we stay at now in Verona.

Arimontri, Responsabile relazioni con la clientela at Best Western PLUS Hotel De Capuleti, responded to this review
Dear Liynsey, thank you very much for having chosen us for second time and for your kind review, we're glad everything was fine and you enjoyed your stay! We'll be glad to host you again, maybe for your second anniversary ;) Kind regards, Arianna/Guest relator

"Good Nights rest"

4
28/06/2017

We chose the hotel as it was conveniently located for the opera and it turned out to be a good choice. Rooms are a little small but the service was very friendly the breakfasts at 5€ was exceptional value for money, throw in the free drink each evening and you have a bargain.

Arimontri, Responsabile relazioni con la clientela at Best Western PLUS Hotel De Capuleti, responded to this review
Dear David, thank you very much for having chosen us and for your kind review, we're glad everything was fine and you enjoyed your room and our facilities! We wish you would come back and see us soon, kind regards, Arianna/Guest relator

"Brand new hotel"

4
21/06/2017

I booked this hotel for a weekend trip to northern Italy. I wanted to go for a "sure bet" = chain hotel, not taking the potential risk of a boutique hotel not offering the promised standard. Well, I was certainly not disappointed by Best Western de Capuleti. Location: Close to main touristic attractions (~10 minutes walking distance), as well as on the way to the train station (~20 minutes walking distance). Looks like safe area, wasn't afraid to come back on foot at night. Exterior: The hotel is located in one part of a longer building stretching along the street. At first I was a bit afraid when I've seen the exterior, as from the distance it did not look like a >100EUR/night hotel. But bear with me to the Interior part of the review for a surprise. Interior: The hotel looks like it has just been renovated. I really felt like I am the first guest after the refurbishment. All furniture in the reception or in the rooms is brand new and rather higher quality class. Technically advanced - free highspeed wi-fi is a standard, room appliances (e.g. AC) controlled via touchscreen on the wall. Rooms accessible for guests with disabilities, incl. floor-level shower cabin in the bathroom. I got a single room with queen bed - it was quite small though, but still comfortable, with working desk, tea kettle and free selection of coffee/.tea, refrigerator with minibar. The room was impeccably clean. Breakfast: Excellent breakfast, with large selection of sweet and savory dishes, fresh fruits, cakes, basically anything you wish. Service: i did not use room service or any additional services at the hotel, except for luggage storage. Receptionists very friendly and spoke fluent English. I heard also German was widely spoken (I think it is typical for Verona and surroundings - due to proximity of Austria and Germany). Value for money: I book on short notice = expensive, but luckily I was able to cover part of the bill from loyalty points. The hotel itself was >100 EUR/night, but I wouldn't expect to get a bargain in Verona in the season. If you book in advance and get ~100-120/night with breakfast, then go for it.

Arimontri, Responsabile relazioni con la clientela at Best Western PLUS Hotel De Capuleti, responded to this review
Dear Tomas, thank you very much for having chosen us and for your kind review, we're glad everything was fine and you enjoyed your stay! We wish you could be soon our guest again, kind regards, Arianna/Guest relator

"nice place to stay"

5
15/06/2017

We enjoyed our stay our room was on the third floor unless we opened the window it was quite. As it was hot outside the air con was much appreciated cleaning of the room was done well and the lady who cleaned it was friendly and polite, which was the same for all the staff, which made it a very pleasant stay. The receptionists could not have been more helpful finding train times, places to eat and helping to arrange wine tours. We found the breakfast to be of good quality with fruit, meat, fresh rolls and pastry's with plenty of choice of drinks and the staff attentive to what was required. We would recommend this hotel and if we return to Verona would stay there again.

Arimontri, Responsabile relazioni con la clientela at Best Western PLUS Hotel De Capuleti, responded to this review
Dear Hazel-Jim, thank you very much for having chosen us and for your kind review, we're glad everything was fine and you enjoyed your stay! We wish you could come back and see us soon, kind regards, Arianna/Guest relator

"Disappointing But..."

3
14/06/2017

This hotel would have been OK...it is well situated, clean and the rooms are not too small with modern bathroom facilities, BUT we could not understand why Management thought it wise to have FULL CONTROL of the air conditioning. The temperature outside was in the mid-30's (hot) and the room became unbearably hot...when we asked for the air conditioning to be switched on, it was switched on but TURNED OFF soon after??? Polite ignorance of this fact was conveyed by Reception staff to us... In addition, we found the Management's rules, in particular the holding of Passports until departure, ridiculous and somewhat insulting to this hotels' guests...especially when payment of the room was FULLY MADE before and confirmed. In addition the Reception refused to return the Passport, until the Car Parking Ticket was returned... RUDE lack of trust in clients' honesty!! All we can conclude is that Management thinks that the people who choose to stay in this hotel may have dishonest intentions... RIDICULOUS....

Arimontri, Responsabile relazioni con la clientela at Best Western PLUS Hotel De Capuleti, responded to this review
Dear guest, we apologize for the AC inconvenience, we surely try to solve it. About the other complaint about passports, that has been as I see the major problem for you, I would like to point out that hotel managment probably is not RIDICULOUS, RUDE and SUSPICIOUS as you wrote... Maybe this prassi had been put in practise because it happened so many times that people simply forgot to give us back permissions and left. Did you contemplate this possibility BEFORE INSULTING MANAGMENT? Moreover, we see many many guests everyday and I can assure almost nobody complained about this hotel rule or considered it a LACK OF TRUST. In all the world and in all the businesses there are different rules and prassi more or less reasonable for users, but people accept them and stop. Only in turism industry users suppose to know and do better than workers how thinghs should or shouldn't be. We serenely accept tips, advice, complaints for a bad service and try to improve us, but when people say that hotel, room, facilities and location were ok but... and start to explain us how we should work - moreover insulting- I think is not management "RIDICULOUS, RUDE and SUSPICIOUS" (your words) but guests wiseacre. In the end, if you didn't want to leave one passports (WE ASK FOR JUST ONE, NO TWO) at front desk for all your stay, you could simply refuse the parking permission and park in the public parkings near the hotel. Kind regards, Arianna/Guest relator

"Good quality, great location"

5
12/06/2017

Clean and bright, as expected for a Best Western. Bathroom was small, but had all amenities. Our room on the 2nd floor had a private courtyard - great for hanging out the washing. Staff very friendly. If you are travelling by car, remember to ask for a free parking voucher.

Arimontri, Responsabile relazioni con la clientela at Best Western PLUS Hotel De Capuleti, responded to this review
Dear Jim&Bunny, thank you very much for having chosen us and for your kind review, we're glad everything was fine and you enjoyed your room! We wish you would be again our guest in the future, Kind regards, Arianna/Guest relator

"Great location and within walking distance from the Train Station"

4
11/06/2017

Very modern hotel with a small bar, welcome drink, good breakfast facilities and very close to Verona's main attractions. My room was very big and well appointed, shower to die for! It was quite expensive at 200EUR/night when I stayed and I don't really know why as compared to Milan it's double the price, albeit it is in the centre.

Arimontri, Responsabile relazioni con la clientela at Best Western PLUS Hotel De Capuleti, responded to this review
Dear Garry, thank you very much for having chosen us and for your kind review, we're glad everything was fine and you enjoyed your stay! Prices change everyday on the basis of period, concerts, festivities, etc and Verona in general has got this kind of prices, I don't know in Milan :) We wish you would be soon our guest again in the future, kind regards, Arianna/Guest relator

"Good quality budget Hotel"

4
21/05/2017

Just had a weekend break at this Hotel, Location good, 5mins to Arena, small bar, but "Happy Hour" free drink each evening.we,found reception staff excellent, breakfast was good, plenty of choice, even had bacon n scrambled eggs..our .room was at the back and very quiet, small but immaculate, clean sheets every day. one small gripe,was air con not very good. altogether a lovely weekend hotel break.

Arimontri, Responsabile relazioni con la clientela at Best Western PLUS Hotel De Capuleti, responded to this review
Dear Jenny, thank you very much for having chosen us and for your kind review, we're glad everything was ok and you enjoyed your stay :) We wish you could be soon our guest again, kind regards, Arianna/Guest relator

"Best Western Hotel De Capuleti"

5
18/05/2017

Nice modern hotel located just outside of the old town wall. The room was a bit small but considering the fact that it had an entry hall it was of an average size. The bathroom was modern, average size too. Our room was on the 4th floor facing the courtyard so we even had a nice view. The free parking they advertised happened to be on the street, they just provide you with a parking permit, but parking was plentiful and we got a spot right in front of the hotel. The staff are very nice, friendly and helpful. Overall it's a good place for a short stay.

Arimontri, Responsabile relazioni con la clientela at Best Western PLUS Hotel De Capuleti, responded to this review
Dear Ron, thank you very much for having chosen us and for your kind review, we're glad everything was ok and you enjoyed your stay :) We wish you could be soon our guest again, kind regards, Arianna/Guest relator

"Cople of nights"

3
01/05/2017

Average hotel with small rooms. Arrived just before seven and finished booking just after, bar closed at seven so could not get a welcome drink which was offered, Be careful with parking your car, not a lot of spaces around

Arimontri, Responsabile relazioni con la clientela at Best Western PLUS Hotel De Capuleti, responded to this review
Dear guest, thank you for having chosen us and for your kind review, unfortunately welcome drink is in a time range - as breakfast is- for a staff organization reason. During summer we move it from 6.30 to 7.30. Kind regards, Arianna/Guest relator

"So-so stay in an otherwise well located hotel"

3
17/04/2017

We stayed for one night in Verona, and wanted a well located hotel. I expected a budget stay, and that is exactly what we got. The main problem was that in the time we visited - April - in most hotels in Italy, air conditioning is turned off. This was our fifth hotel during that particular visit to Italy, and in none of the other hotels we had problems (either aircondition was working, or the rooms were cool). In here, it was untolerable. We stayed at level one, which means barely any breeze, and to top it all - the room faces the main street in front of the hotel. That means that if you leave the balcony open for some breeze, you need to deal with both mosqiros - which are plentiful by this time of year - and deal with the occassional loud traffic in the middle of the night (Italian traffic is quite loud - fast cars, lots of motorcycles). To top it all, the shower is plain-out weird and miss-planned: Its only boundry is a shower curtain, and a small slope into a drain - which means that every shower you floor the entire bathroom. On of the worst showers ever! Breakfast was also lackluster - I've definitely had worst ones, but this one was tasteless and felt like airplane food. The bright side? The staff is friendly, and the hotel is well located around 10-20 minutes from most tourist locations - and Verona is full of amazing landmarks. Wasn't the best stay, but when in Europe, location is more important and accomodations - and this hotel has a good location.

Arimontri, Responsabile relazioni con la clientela at Best Western PLUS Hotel De Capuleti, responded to this review
Dear guest, thank you for having chosen us and for your review, we're sorry our hotel disappointed your expectations and we're sorry about it. Anyway, we have to clarify some things you wrote. First of all air conditioned is turn off in April because in Italy medium temperature is 18-22° C or less; in order to provide you AC we have to turn all the AC system on, but, at the same time, other guests ask for heating during the night because they are cold. The only thing we can do is keeping fan mode, in order to conciliate everyone (this behaviour is morover enviromentally-friendly!). Second, your shower was simply for handicapped people; in fact, we must have (lawfully and ethically speaking) a precise number of disable rooms in relation with the total number of rooms. Third, maybe you didn't like our breakfast but I can assure that food wasn't like 'airplane food': every product is fresh, there's salumi, fresh fruit, fresh eggs, fresh vegetables, fresh bread and croissant and homemade cakes. Kind regards Arianna/Guest relator

"very modern hotel in the heart of a ancient city"

5
10/04/2017

Fantastic hotel well appointed rooms with modern conveniences, helpful staff. Is in a great location close to all the tourist highlights including the Colosseum and Juliet's house. Definitely recommend to business and tourists

alex_bold, Responsabile relazioni con la clientela at Best Western PLUS Hotel De Capuleti, responded to this review
Dear Jane, thank you very much for having chosen us and for your kind review, we're glad everything was fine and we wish you might be our guest again in the future. Kind regards, Arianna/Guest relator

"Good Location"

3
02/04/2017

Modern hotel within a good location. 10 min walk from verona train/bus station and 5-10 walk to the Arena. Staff were friendly, breakfast buffet was mainly continental with scrambled egg and bacon pre-prepared. The 6pm-7pm free drink each evening was a nice touch. Rooms were a reasonable size with a small balcony. Only issue was the bathroom size - adequate but the smallest we had ever seen. We would stay here again if we ever visit Verona again.

Arimontri, Responsabile relazioni con la clientela at Best Western PLUS Hotel De Capuleti, responded to this review
Dear Linz, thank you very much for having chosen us and for your kind review, we're glad you enjoyed your stay in our hotel and we wish you'll be soon among our guests again. Kind regards, Arianna/Guest relator

"Nice hotel"

4
01/02/2017

The hotel is a small one but well located ( just 10 minutes walk from city center ). Staff was friendly and very helpful and everything ran smoothly; check-in, check-out, parking arrangement. Rooms are small but nice organized; if you do not have too large luggage and clothes then is just fine ( I stayed only four days ). Small but clean. Breakfast is very convenient at five euros/ person!!! Do not expect champagne or Beluga but you shall not get hungry and bread is fresh. Parking on the street is subject to available places - usually, after 6:00 p.m. there are good chances to get one. Certainly I would return if visiting Verona again.

Arimontri, Responsabile relazioni con la clientela at Best Western Hotel De Capuleti, responded to this review
Dear guest, thank you very much for having chosen us and for your kind review, we're glad everything was fine and you enjoyed your stay. We wish you'll be soon our guest again, kind regards, Arianna/Guest relator

"Good 3 Star Hotel "

4
13/01/2017

I stayed here 3 nights over New Year and was happy with this hotel . The location is excellent , being near to the centre but on a quiet street . When you walk in there is a pleasant , friendly atmosphere thanks to the staff. I enjoyed the complimentary drink between 6 and 7 in the bar every evening as you could choose between a soft drink or prosecco or aperol spritz which happen to be my drinks of choice ! The breakfast was worth 5 euros and I was impressed with the large choice they offered in a compact space . The cold food was more to my taste with lots of pastries , cakes , cheese , yogurt and fresh fruit . They even had gluten free options and I liked the cappucino machine . The walls were a little thin - I could hear my brother in the room next door receiving my text messages ! However we still got a good nights sleep . I would happily stay here again .

Arimontri, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel De Capuleti, responded to this review
Dear guest, thank you very much for having chosen us and for your kind review, we're glad everything was fine and you enjoyed your stay! We wish you might be our guest again in the future, kind regards, Arianna/Guest relator

"Great Location"

4
04/01/2017

My Wife and I stayed at this hotel for three nights including New Years Eve. We traveled with my Sister, Chocolate Hobbit and her Husband and all 4 of us were pleased overall with our choice. We normally pick a 4 star hotel but wanted to keep the cost down this year, hence this hotel. Check in was friendly and efficient and thereafter, all the staff that we had dealings with were friendly and helpful. I felt that the hotel had a bit of a family feel to it. Our room was not large but was big enough for a short stay. I think some ladies would say that there wasn't enough storage but it was OK for us. The bathroom was very compact but everything worked well. Only two niggles. The room was too hot and we could not get the temperature below 20.4 deg C even with the window open on tilt which made it a bit uncomfortable at night. We like to do our bit for the environment and hung our bath towels on the hooks so that they could be re-used and each day they were replaced with new ones. Why do hotels request this if they don't carry it through? Noise from the outside was low even with the window open but we could hear noise from the rooms either side . Luckily we did not have noisy neighbours. We enjoyed the free drink in the bar between 6-7pm each night and the breakfast was really good for just 5 Euro. ( Usual fayre but well presented. ) The hotel location is great being just outside the old city wall and a 10 minute stroll gets you to the Arena. Would we stay again? Yes. We loved Verona and it made a good place to stay at New Year with free live music and great fireworks at the arena. There is plenty to see and do, all within easy walking distance for someone of average fitness level. I can recommend the 2 day Verona pass for access to places of interest, We more than had our monies worth even without using the included local buses.

Arimontri, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel De Capuleti, responded to this review
Dear Alfie, thank you very much for having chosen us and for your kind review, we're glad you enjoyed your stay in our hotel! Yes, you felt right about family managment :) Unfotunately, temperature in the room is centrally controlled, so you have to call the reception to change it. We're sorry about that because we know it's not clear, we'll solve the problem with an advertising in the room. We wish you'll be our guest again in the future, Kind regards, Arianna

"Great location ,comfortable stay"

4
30/10/2016

Stayed as a couple for 1 night , great location in the old town within walking distance of all the sites. Modern decor with comfortable beds and modern bathrooms. Breakfast buffet was excellent and good value. Only concern was that the AC had been turned off for the season so no way to control the heat / cool and if you leave the window open you will wake early with the traffic !

alex_bold, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel De Capuleti, responded to this review
Dear guest, thank you very much for choosing us and for your kind review, we're glad everything was fine and you enjoyed your stay! We're sorry about AC/heating, in October we turn off both because temperature is warm, anyway we hope it had not been a big trouble for you :) Wishing you'll be our guest again in the future, kind regards, Arianna/Guest relator

"Lovely hotel in citiy center"

4
12/10/2016

Lovely hotel in Verona city center, just about 5 minutes walk to Arena di Verona. Room was very nice with spacious bathroom and the breakfast was very good. Finding a parking space on the street was not a problem. Recommended

alex_bold, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel De Capuleti, responded to this review
Dear guest, thank you very much for choosing us and for your kind review, we're glad you enjoyed your stay in our hotel! Wishing you'll be again our gust in the future, kind regards, Arianna/Guest relator

"Comfortable beds, super clean, great location & free parking"

5
05/10/2016

We visited Verona in late Sept 2016 and all the staff that we had dealings with were extremely polite, very helpful, informative and spoke English. The hotels is very clean and modern, it appears to have been recently refurbished. Our room was large and the bathroom was extremely clean with a large shower and the towels are plush and very white. The beds are also super comfortable, we had a great nights sleep. Our room was at the front of the building therefore we had a balcony with a great view but it was very quiet at night, we did not hear any noise from the street below. We enjoyed breakfast and there was a good verity of food and drink choice. Even though we had a car we walked from the hotel to all the sights that we wanted to see in Verona. The hotel is located just outside the old city walls and is only a short distance from the Verona Arena (Roman amphitheater). I have no complaints about this hotel and would stay there again.

alex_bold, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel De Capuleti, responded to this review
Dear guest, thank you very much for choosing us and for your kind review, we're glad everything was fine and you enjoyed your stay! We wish you'll be soon our guest again. Kind regards, Arianna/Guest relator

"Super clean "

5
09/09/2016

Super clean,wonderful reception staff Made us welcome couldn't have been more helpful Fantastic breakfast our room was cleaned daily good air con near enough to walk to the centre and train station about 15 min away.

alex_bold, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel De Capuleti, responded to this review
Dear guest, thank you very much for choosing us and for your kind review! We're glad everything was fine and you enjoyed your stay. Wishing you'll be our guest again in the future, kind regards, Arianna/Guest relator

"Great Hotel, Great Location!"

5
31/08/2016

We visited Verona 22-26th August 2016. The hotel is a short drive from Verona Airport, approx cost 35 euros for two, and time approximately half an hour. The hotel is situated just outside the city itself but there are plenty of shops, restaurants and bars surrounding it if you do not feel like a short walk after your journey. It will take about 10 minutes to walk from the hotel into the centre of Verona and the Arena area. The hotel staff are very obliging and speak English well. We received a warm welcome and the facilities were explained clearly to us. The hotel appears to have been very recently refurbished and it presents as clean and modern. The rooms have all facilities required by the traveller, including a mini-bar, safe, tea/coffee making facilities and a fridge. The bathroom was very modern with an enormous walk-in shower, perfect for anyone who would find bathing difficult. At night the hotel was quiet with no noise from the road outside. If there is a criticism, it is the lack of drawer space and most items have to be stored on glass shelves positioned around the room. The contemporary lighting, although atmospheric, suffered from a lack of intensity, making it difficult to read a book without sitting underneath one of the side lights provided. These are small niggles as the stay was very pleasant and I would return again.

alex_bold, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel De Capuleti, responded to this review
Dear guest, thank you very much for choosing us and for your kind review, we're glad you enjoyed your stay! Thanks also for advices about lighting, we'll keep in our mind and we try to fix, as much as possible, the problem. Wishing see you soon, kind regards, Arianna/Guest relator

"Nice hotel in a good location."

4
29/08/2016

The hotel seemed newly refurbished. The room and bathroom were very nice and modern. The hotel itself is in a quiet street just outside the old city walls. 5 minute walk to the roman Arena and Piazza Bra. Breakfast buffet is good and varied.

alex_bold, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel De Capuleti, responded to this review
Dear guest, thank you very much for choosing us and for your kind review, we're glad everything was of your liking and we wish you'll be our guest again in the future. Kind regards, Arianna/Guest relator

"Great location and happy hour and free parking "

4
21/08/2016

Ask for a parking pass , they have limited supply but it is free . We parked a block awY . The rooms were nice . Coffee included . Apersol Spritz for free at happy hour . Great location walked everywhere. Nice location if going to opera . Great deli next door . Bought wine cakes and more at good prices

alex_bold, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel De Capuleti, responded to this review
Dear guest, thank you very much for choosing us and for your kind review, we're glad everything was of your liking and you enjoyed your stay. Wishing see you again in the near future, kind regards, Arianna/Guest relator

"Excellent Hotel with a prime location"

5
09/08/2016

Verona is a lovely city. Whenever I am in Europe, especially Italy, I look for the upper level Best Western Hotels. They invariably are small exquisite boutique hotels with a lovely breakfast run by an excellent staff, who act like owners of a small hotel with all the caring and involvement. The hotel is just outside the walls and about 3-5 min from the Arena. The people at the front desk, the breakfast, the bar and the cleaners were all very kind, efficient and professional. The room was lovely on a quiet street.

alex_bold, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel De Capuleti, responded to this review
Dear guest, thank you very much for your wonderful review! We're glad everything was fine and you enjoyed your stay and we wish to have you again among our guest soon. Kind regards, Arianna/Guest relator

"Very new. Very clean"

5
03/08/2016

This is a great little hotel that is cheap clean and in a great location. You can't get in the bathroom if someone is already in there but the multilingual staff, awesome breaky that is included plus free stuff in the fridge make this hotel well worth the stay. It is very clean, has awesome freebies great wifi and I would highly recommend.

alex_bold, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel De Capuleti, responded to this review
Dear guest, thank you very much for your review! We're glad everything was fine and you enjoyed your stay! Wishing to see you in the future, kind regards, Arianna/Guest relator

"5 star quality"

5
03/08/2016

We stayed here 2 nights, it's just a few minutes from the Arena. The welcome was good, we immediately received a permit to park (for free) near the hotel. Great service! The room was very modern, very clean, had an excellent shower and a good bed. They offer a free drink at 5.30pm, and they have a modest but nice breakfast buffet for just 5€. Modern, quiet, clean, quality everywhere!

alex_bold, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel De Capuleti, responded to this review
Dear guest, thank you very much for choosing us and for your positive review, we're glad everything was fine and you enjoyed your stay! Wishing to have you again among our guests in the future, kind regards, Arianna/Guest relator

"Serviceable hotel in quiet location but good access to the sights of Verona"

4
27/07/2016

We stayed here for 3 nights and it worked well for a visit to the opera. The staff are friendly and competent and you are offered a complementary drink at night. Breakfast is ok and inexpensive. Rooms are quiet apart from those near the cleaners work station. I've stayed here twice and would stay again.

alex_bold, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel De Capuleti, responded to this review
Dear guest, thank you for choosing us and for your kind review! We're glad everything was fine and you enjoyed your stay. Wishing to see you soon, kind regards, Arianna/Guest relator

"Stay away!"

1
18/07/2016

If you are in Verona, do not stay at the hotel Best Western Capuleti. Beware of good comments. Although the room is beautiful and spacious, the fact remains that the walls are made of cardboard and you hear everything that comes from other rooms. So when your neighbor gets up at 6 am, you are awake too. And people at reception really didn't care of the problem and just apologized, no move was made. When you pay 150 euros per night or more than $ 220 CA you are waiting for a good value for your money. Stay away from this hotel and find another one where the owners take care of your comfort first and your money after.

93montry, Public Relations Manager at BEST WESTERN PLUS Hotel De Capuleti, responded to this review
Dear guest, we are really sorry that you didn't enjoy your stay and we would apologize But we really didn't know of your situation, when happens that someone has a problem we usually try to find out a solution, like changing the room, offering breakfast and similar. Anyway if you are so gentle to explain us what happened by email (because with Trip Advisor we don't know your identity), we will appreciate [email protected] Best regards Federica

"Shower is great but rooms cramped. Disco lights on AC panel are useless."

4
15/07/2016

The shower is more powerful than any i have ever used. Hot and sizzling. AC works well and wifi is good. But room is too small. The bathroom toilet area is too cramped. Not enough table space next to bed. Light switches have no apparent function to switch off lights near you. Totally random effect of using switches. Ac control panel does a 3 minute LED disco move after you touch it. Good to see but totally useless in the middle of the night when you want it to stop.

alex_bold, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel De Capuleti, responded to this review
Dear guest, thank you for choosing us and for your kind feedback, we're glad everything was fine and we are sorry for problems found with lights, we will check it. Kind regards, arianna/Guest relator

"Excellent hotel in the heart of Verona"

5
14/07/2016

Walking distance from the Arena, very comfordable bed and soundproof rooms. Good breakfast. Good value for money. Brwakfast was ok, just wished to have some real "man-made" expresso coffee instead of the one prepared by the automatic machine.

alex_bold, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel De Capuleti, responded to this review
Dear guest, thank you very much for choosing us and for your kind feedback, we're glad everything was fine and you enjoyed your stay! About coffe, if guests prefer it is possible to have a "real espresso" asking to waitresses, even though the coffe machine uses fresh milk and coffe beans. Kind regards, Arianna/Guest relator

"Hotel Di Capuleti "

5
14/07/2016

The hotel was an excellent oasis - it was immaculate and the staff were very helpful with perfect English Would highly recommend this hotel - well situated, well appointed and very good staff. Breakfast was perfect also and great value for €5

alex_bold, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel De Capuleti, responded to this review
Dear guest, thank you very much for choosing us and for your kind feedback! We're glad everything was fine and we wish you'll be our client again in the future. Kind regards, Arianna/Guest relator

"Pleasant surprise"

4
10/07/2016

Small but perfectly appointed rooms, making for an enjoyable and comfortable stay. Close to Piazza Bra, the heart of Verona. Helpful staff. Offers breakfast. Has fourth floors. The rooms with rear view overlook an old, disused church making for a quaint view. Most, if not all rooms, have a small, pleasant balcony. A nice surprise overall.

alex_bold, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel De Capuleti, responded to this review
Dear guest, thank you for choosing Hotel De' Capuleti and for your positive review, we're glad everything was fine and you enjoyed your stay! Wishing you'll be our guest again in the future, kind regards, Arianna/Guest relator

"Super Hotel with good location"

5
17/06/2016

Highly recommended for a quiet and comfortable stay. Staff very helpful always with a smile. Breakfasts fresh, good quality products with a Gluten Free selection. The location is excellent for the sites of Verona and also not too far from the train station. Access to really good food is in the area and would particularly recommend " Vecio Macello" restaurant for top notch food, way above the average sold to tourists.

alex_bold, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel De Capuleti, responded to this review
Dear guest, thank you very much for choosing us and for your wonderful review! We're glad everything was fine and we wish you'll be our guest again in the future. Kind regards, Arianna/Guest relator

"Solid choice in a good location"

4
15/06/2016

The staff (especially Allesandro and Jennifer at the front desk) were friendly and helpful; the breakfast was good quality and an excellent value (5€ if not included in the room price); the room and lobby were both clean, good size, comfortable; the wifi worked well; good linens, towels and toiletries; the price was very reasonable; and the Aircon worked well In short, a very solid place to stay for a night or two. Verona is a great city to visit, so I recommend staying at least one night (v. a day trip) if that is possible.

alex_bold, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel De Capuleti, responded to this review
Dear guest, thank you very much for your feedback, we're glad everything was fine and we wish you'll be our guest again in the future. Kind regards, Arianna/Guest relator

"Stylish, modern, great staff!"

5
12/06/2016

This hotel is convenient to the train station, bus stop, Piazza Bra and the arena. AC was great, the room was a good size, marble floors, nice bedding, room darkening shades, a nice balcony and modern lighting. The staff ( Alessandro was great) were helpful, friendly and spoke English. The 5€ breakfast was a surprise! Delicious meats, cheeses, yogurt, breads, eggs, fruit, and homemade sweets. The coffee was from a fancy machine and tasted great. Free drink at happy hour too. We would definintely stay here again as the price was good at $130.

alex_bold, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel De Capuleti, responded to this review
Dear guest, thank you very much for your review, we're glad everything was fine and you enjoyed your stay! Wishing to have you again among our guests in the future, kind regards, Arianna/Guest relator

"Everything was perfect for us"

5
02/06/2016

We have so many good things to say about our stay here. Location: we could walk just a few minutes and be within the wall. Parking: we were driving and had found parking in old towns and restricted areas difficult. We were given a parking pass and we found free parking immediately outside the hotel and one day just across the street in the parking lot. Wifi: free and fast. Room: we had a balcony that was lovely. The room was comfortable and the beds were great. Shower excellent. Everything was spotless. Architecture: this has been redone and it is very tasteful. Breakfast: oh my goodness. IT was huge and lots of variety. We ate too much! Extras: we were given complimentary drinks in the evening. We went the first night and had the trademark Spritz. We were out the next two nights we stayed :( The staff could not have been more helpful. We left for a car outing one day and they made sure to call the restaurant (Trattoria La Griglia was nearby and delicious) and make reservations for us that evening.

alex_bold, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel De Capuleti, responded to this review
Dear guest, thank you very much for your fantastic feedback! We're glad you enjoyed your stay and that everything was fine with services! Wishing you'll choose us again in the future, kind regards, Arianna/Guest relator

"GREAT HOTEL WITH MODERN & FRIENDLY SERVICE"

5
30/05/2016

We recently spent two nights in Verona at the Hotel De Capuleti. We had a great experience on all fronts. The hotel was spotlessly clean; the rooms were comfortable and had a little private veranda (SO nice). Breakfast was excellent. The staff were friendly and went out of their way to help you with anything they could. I highly recommend this hotel if you are in Verona - convenient location to everything, as well. Would also be very nice if traveling as a couple or a family.

alex_bold, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel De Capuleti, responded to this review
Dear guest, thank you very much for your kind and positive feedback! We're glad everything was fine and you enjoyed your stay. Kind regards, Arianna/Guest relator

"Almost good"

3
29/05/2016

Great location, very close to the Arena and other main city sights. Parking is a little tricky. Make sure the hotel confirms that parking is arranged before you arrive. We had to park in the street outside using the hotel's parking permit. Air Con was not working during our visit, which made for an uncomfortable night, but we got a free breakfast in compensation. By the way, breakfast was especially good. Wifi was good.

alex_bold, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel De Capuleti, responded to this review
Dear guest, thank you for your feedback. About parking, we don't have a cover parking in our hotel, we have a cover parking service with a affiliated company for 25 euros per night. Our parking service consists in the permit you used to park free in the blue lines in the street. Anyway, everything I've written here is specified when you book. Kind regards, Arianna/Guest relator

"Recommendation"

4
10/05/2016

The location of the hotel is very convenient, walking distance from Verona train/bus station and is central enough for easy access to the sites of the city. The staff are friendly and helpful, suggesting best places to visit and restaurants to try and the complimentary glass of prosseco was a nice touch. The room was very comfortable and there was plenty of choice for breakfast.

alex_bold, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel De Capuleti, responded to this review
Dear guest, thank you very much for your feedback, we're glad you enjoyed your stay and we wish you'll choose our hotel again in the future. Kind regards, Arianna/Guest relator

"Modern, excellent location and value for money"

5
09/05/2016

Location was right in the centre and price was really great value. Arrived late and was happy when staff were able to provide us with a free overnight parking pass right outside. Couldn't fault it as a great overnight stay. Only thing is it is not traditionally Italian and could be anywhere. If that's what you're after then perhaps look at alternatives

alex_bold, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel De Capuleti, responded to this review
Dear guest, thank you for your positive feedback, we're glad everything was fine and you enjoyed your stay. Kind regards, Arianna/Guest relator

"Excellent location and service!"

5
28/04/2016

The place is spotlessly clean and ideally located, the staff is very helpful, and the breakfast is great. I definitely would stay here again and recommend it to friends. One can walk to almost everything from this location.

alex_bold, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel De Capuleti, responded to this review
Dear guest, thank you very much for your kind and positive feedback! We're glad everything was ok and we wish you'll be our guest again in the future. Arianna/Guest relator

"Very clean and modern hotel"

5
16/04/2016

We liked this hotel. It looks like it has been refurbished very recently as everything is brand new. Windows are all double glazed so no noise from the streets and a good night sleeps. Very nice breakfast in the morning too with fresh products. They also offer free parking in the streets in front. We recommend this hotel which is only 9 minutes from the arena.

alex_bold, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel De Capuleti, responded to this review
Dear guest, thank you very much for your positive feedback! We're glad everything was fine and of your liking and we wish to have you again in our hotel as guest. Kind regards, Arianna/Guest reletor

"nice location, nice service"

5
30/03/2016

Everything ok: helpful receptionist, nice breakfast, clean room although small, everything ok really. Hm maybe the price was high but well all Verona is expensive so nothing unusual on the high price...

alex_bold, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel De Capuleti, responded to this review
Dear guest, thank you very much for your feedback, we're glad everything was fine. Kind regards, Arianna/Guest relator

"Very attentive staff and nice accommodations "

5
19/03/2016

Stayed here for one night and the accommodations were very comfortable and clean. We arrived late evening and had a car which the Front Desk Agent was more than helpful with getting is a space right by the door. Breakfast had a very nice selection.

alex_bold, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel De Capuleti, responded to this review
Dear guest thank you very much for your positive feedback! We're glad everything was fine and the staff has been helpful and kind with you. We wish you'll choose again Hotel De' Capuleti in the future, Kind regard, Arianna/Guest relator

"Very conveniently located in a quieter part of the pretty city"

5
07/03/2016

This property upholds all the benefits of the Best Western chain. Reliable, very functional, comfortable and with all the conveniences a traveler needs. Located just outside of the city wall, you can reach all of the city within minutes. Free parking too!! Really excellent wifi.

alex_bold, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel De Capuleti, responded to this review
Dear guest, thank you very much for your kind and positive feedback! We're glad everything was fine and you enjoyed your stay. We wish you'll choose our hotel again in the future, kind regards, Arianna/Guest relator

"Confortable and pretty modern"

4
03/03/2016

Coming from a very traditional and spacious hotel ion Florence, this Best Western represents, to some extent, a considerable contrast. The room was good enough for three persons. Very modern and peaceful despite the fact that the room was facing the street. The room also icnludes a small balcony. Bathroom was OK. Judging from the other passengers, this is a hotel for business travellers. The buffet breakfast was fine. Staff always there to attend all your needs and provide advice for your visit to the city. If you asked, I will happily return to it.

alex_bold, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel De Capuleti, responded to this review
Dear guest, thank you very much for your kind and positive feedback! We're glad everything was fine and we hope you'll choose again BW Hotel De' Capuleti. Kind regards, Arianna/Guest relator

"Good location, good price, good stay"

4
28/02/2016

Stayed here for 4 nights in the middle of February. Very good location, just over 5 minutes walk away from the Piazza Bra & Roman Arena, but located in an area that doesn't get too much outside noise. The train station (& airport bus link) is a 20-25 walk away. It's a relatively straightforward route, despite looking a bit awkward on the map. The hotel itself is good enough, not huge, but not as cramped as some reviewers make it out to be. It does depend on what you're used to, but look at it as what you'd expect an 3 star independent hotel to be like size-wise, rather than a corporate chain hotel, & you should get the idea. However the design of the place was a bit strange. Our room had a small patio balcony area that you could have a small table & chairs on, but you couldn't actually go out onto, being there's only a window not a door! The room & bed was otherwise comfortable enough, the shower especially good. The staff were fine. The breakfast was also fairly good. Not a huge selection, but the cold foods were of a good standard, plenty of cakes available if you have a sweet tooth! The hot food is not really worth bothering about. Our stay also included a free drink in the hotel bar (a small windowless room adjacent to the hotel reception). Again, a bit of a strange design but you can't really grumble as you're getting a complimentary drink, & the overall value for what you're getting is very good. Overall this is a good place to stay.

alex_bold, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel De Capuleti, responded to this review
Dear guest, thank you for your positive feedback, we're glad everything was fine. About the design of the hotel, I try to explain you the reasons why it's like this.. The little patio isn't habitable and for this reason you didn't find a table and chairs; the bar has got windows but they are covered with curtains. Kind regards, Arianna/Guest relator

"Waste for Money"

1
14/02/2016

Very expensive hotel without any main comfort, located in an nasty 70' yrs building. The wellness center is a little sauna and turkish bath where you pay €25 pax for using it. In the room you hear everything happen in the next room. The people at the desk is not so kind and smart. Verona is a wonderful tiwn, so the nect time I hope to find something better

93montry, Guest Relations Manager at BEST WESTERN PLUS Hotel De Capuleti, responded to this review
Hello, we are sorry that you stay was no good but we are sure that our SPA is not disgusting as you're writting, due to the confortable sauna and the idro massage and all the services in it; guest have to pay for it because it's exclusive using, so you can imagine how much money we spend on it. Anyway if you don't like our building, you sure not like Verona in general, because all around the city there are antique buidings and this is the charactetistic of this beautiful town. Regaridn our staff, maybe they didn't be kind with you, but for sure they are smart, please don't insulte them Thanks a best wishes Federica

"Size doesn`t matter"

4
29/12/2015

Verona is a small town but many said it`s great for sightseeing. So as this hotel, it`s not large but the experience living there is comfortable. Hotel is located near the historical centre. We walked to the most famous Piazza Erbe at around 15 minutes. If you enjoy walking and looking, don`t miss the road on riverside. It`s very beautiful and romantic especial at night. Hotel room is clean and simple but not small, around 25 sqm. Our room also has a small balcony so we could breath the freshy air at anytime we want. Staff is friendly and helpful. Breakfast is good although we need to pay additonal 5 euros per head, but believe me you would not be disappointed. If you arrive Verona by train and bring along bulky luggage, no need hesitate, just go take a taxi in front of train station entrance. It costs you around 8 to 15 euros (holiday needs extra services charge) to hotel at 10 minutes with no hassel. The only negative is the hotel entrance, its a bit small and not easy to find.

"Wonderful 1-Night Stay"

5
30/11/2015

We truly wish our travels could have been longer in Verona, if only to be able to stay at Hotel De Capuleti for one more night. Yes, the accommodations were small, however the welcoming and inviting feel made all of that disappear. As well, the bathroom was very big, clean, and modern. The buffet breakfast was plentiful.

"HotelCapulettie Verona"

5
14/11/2015

Loved this hotel : we were there a week so we wanted to enjoy the hotel as well as Verona. We did not accept the first room choice given but were shown three and chose a room with a view, balcony and 6 ft bed. We thoroughly enjoyed the hotel : used the spa, fab breakfast and central location : and a free drink every evening. Would recommend to anyone and loved loved and loved Verona!

"Friendly Verona Hotel"

4
11/11/2015

It was a challenge to find this hotel in the old section of Verona as we did not have good directions, but I called reception and Giulia very kindly stayed on the phone with us until we arrived. Parking is scarce, but the hotel staff found us a spot directly in front of the building. Those are the negatives. The positives are the central location, friendly staff, nicely refurbished rooms, complimentary cocktail, and a good breakfast. Giulia in particular went out of her way to help us with directions to the sights and restaurant recommendations. I would recommend this hotel for a city stay, but keep in mind that it can be very pricey during opera season.

"VERONA EXPERIENCE"

4
19/10/2015

Hotel very good. Service excellent. Breakfast of a good quality. Bedrooms nicely furnished, but, a little small. Location a few minutes walk from the historical city center. Price of rooms in accordance with this high tourist location.

"excellent hotel, small but nice and great location"

4
09/10/2015

Would recommend this hotel for short stays for me 3 days was perfect time and would definatly stay here again this hotel is perfect for the short walks to the city very friendly polite nice staff, professional team breakfast was very good a choice

"A little disappointed"

3
26/09/2015

Positives: Guilia (think that's how you spell it) on reception and the younger barman, both very helpful. Guilia was very helpful with information and helped us with trains to Venice. Gave us a lovely welcome to the hotel. Rooms very modern and clean. Location is great, 5 minute walk to Piazza Bra. Not so positives: reception smelt a bit of drains. Rooms are not at all sound proofed so you hear every noise, especially those next to the lifts (which really they all are) as the ping of the lift arriving is so loud. I asked the receptionist (not Gulia, but the lady with the long blonde hair) if we could move but she wasn't really helpful she just shook her shoulders as if I was mad. Couldn't be bothered to cause a scene so stayed as we were as most of the rooms were near the lift. Breakfast staff not too helpful, and not even a smile on their faces. Breakfast poor. Things has run out on our first day when we got there at 9:30, even though breakfast is until 10:30. Coffee awful (who'd have thought in Italy), fruit juice awful, selection generally very very poor. Rooms have no drawer space. Bar is lousy, not worth having. Badly laid out, with seating areas of three and three and one table of four. It should be two or four, not three!! You wouldn't want to spend any time there. Also the 'happy hour' is 7:30-8:30 which personally I think is a terrible time, should be 6-7. And the choice of free drink is rubbish, only three options. Aperol Spritz, prosecco or fruit juice. They could include a small beer or wine.

"Fantastic hotel well worth the money"

5
18/09/2015

We are just coming to the end of a four night stay in the lovely town of Verona staying at the Hotel de Capuleti. This is an absolutely fantastic hotel for a three star which could easily be five star. We had such a dismal stay at a hotel in Venice for the previous four days at a four star hotel which really was the 'pits' , to then arrive here it was just so uplifting. The room was all mod cons, a lovely size, fabulous bathroom and tastefully decorated and furnished throughout. Plenty of electrical sockets, free drinks on arrival and free water in the mini bar. The hotel was ideally situated, approx five minutes walk from the Arena and the historical part of town. A fabulous pizzeria located just through the arch on the main road called the Leon D'Oro if you fancied a meal near to the hotel in fabulous illuminated gardens. The staff at the hotel were very friendly and helpful, especially the morning breakfast staff. The breakfast was served in a bright modern and clean area downstairs and was a self service style arrangement. Again a great selection of food available. We would highly recommend this hotel to fami.y and friends and would stay here again ourselves. A gem of a hotel in a beautiful town.

"Very Impressed"

5
16/09/2015

Exceptionally clean newly refurbished hotel in the city center. Breakfast was excellent in quality and choice. Parking is the only problem in that it is very scarce. We had no problem parking but were lucky to find a free space right on the street in front. If you want a spot on the street you better arrive very early in the morning.

"Jewel in the crown"

5
13/09/2015

This is a three star hotel in the lists but has been refurbished as a 5 star hotel. It is only 5 minutes walk from the Arena and quiet. The breakfast is everything you would get in a 5 star and at 7.30 each evening you can have a free drink. The staff are 'smiley' and helpful. Great value

"Nice hotel in a very good location"

4
12/09/2015

Stayed for 2 nights on a business trip, hotel room was exceptionally clean and well appointed. My room (106) even had its own patio area. Looked like the room had recently been refurbished and the interface unit for the air con, room status etc was excellent. The staff were very nice and the breakfast was really good. Room was quite expensive but as it was the opera season its probably expected (160 euro /day)