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Best Western Hotel Valdez Harbor Inn, Valdez

3.5/5  - basé sur 609 notations.
100 Harbor Drive, 99686-0468, Valdez, United States - See map

Discover this hotel in Valdez, Alaska located on the Alaskan boat harbor with stunning mountain views of the Chugach Mountain Range! The Best Western Valdez Harbor Inn takes great pride in offering attentive customer care and great amenities. This hotel places guests directly in the heart of the harbor with panoramic views of the surrounding mountains. Travelers looking for outdoor adventure will find it nearby in fishing, heli-skiing, snowboarding, extreme skiing championships and glacier tours. Hotel guests will also be near the Alaskan Pipeline Terminal. Guests coming to Valdez will find comfortable guest rooms equipped with cable television, high-speed Internet, microwave and refrigerator. Rooms with picturesque views are available upon request. Additional hotel amenities include an on-site restaurant, cocktail lounge and meeting facilities. Guests will enjoy the great location on the harbor to sit and enjoy watching fishing boats and the abundance of sea life. Getting to the airport is a breeze with the hotel's complimentary airport shuttle. In-room dining is available for guests looking for a convenient meal. Don't delay! Make your online reservation today at the Best Western Valdez Harbor Inn. Pet rooms on availability only, please contact hotel directly. Enjoy your stay.

Best Western

Hotel Valdez Harbor Inn

LABEL_ITINERAIRE

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Hotel advantages

  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
based on 610 guest reviews
NOTE ISSUED
Excellent
134
Very Good
241
Average
157
Poor
58
Terrible
20
REFER TO NOTICE
Business Business
85
Couples Couples
266
Family Family
123
Friends getaway Friends getaway
69
Solo travel Solo travel
29
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"There are better hotels in Valdez"

2
13/06/2018

I wanted to like this hotel, but it was very disappointing. First, while the hotel is on the harbor, your room won't overlook it. Mine overlooked an alley and some industrial building. Second, there was no hot water - for several days. Third, maid service was atrocious. Fourth, thin walls. Won't ever stay here again.

BestWesternHotels, Corporate at Best Western Valdez Harbor Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Nice setting"

4
11/06/2018

Great hotel, we didn't too good a view. The room was good and the bed was comfortable. The town was really nice and quaint. Friendly rabbits. Try the museum too. Not enough hot water for two showers !!

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
We thank you for choosing us.We apologize for the hot water we are having some difficulties with a new boiler this is being worked on as we speak.

"Excellent Location but OK hotel, poorly maintained."

3
28/05/2018

We stayed here 22 to 24 May. Location of the hotel is excellent and rooms are very clean, on the water front but the view from your room depends which room is allotted to you. It could be looking over a parked car in front of your window. Maintenance is poor. Gym is not available and whirlpool is not working. Restaurant is under renovation and not available. Hot water was not available. Hotel staff tend to be a bit rude. When we didn't get hot water for shower,the staff said we needed to wait as more gusts were using it. As if with less than 50% occupancy, all guests had decided to shower at the same time. When we didn;t get hot water even after 45 minutes and complained, staff was a bit rude instead of accepting deficiency in service. Non availability of hot water continued till next day. Hotel is certainly overpriced, not value for money.

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
We apologize for the inconvenience.

"Terrible Dirty Dump - Don't even consider staying here."

1
23/05/2018

This is an awe full hotel. Their remodeling right in the middle of tourist season. Really! Like you should do that in the winter when no one is here. Carpet, walls, floors and rooms are all dirty. One day we were here the hot water went out. The girl at the desk just looked at me and said oh well. The young girls that checked us in were just looking at their phones and giggling instead of giving us their full attention. The only thing and I mean only thing is the hotel in on the water. The people who manage this place should be fired. Come on put a little money back into the place. Awful!!!!

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
We apologize for the remodeling with shipping schedules and our winter here in Valdez is just a little bit on the harsh side. I guarantee you that my front desk person never said "oh well". With that said I do apologize for not living up to our best.

"No hot water?!"

3
16/05/2018

The hotel itself was clean and nice. The toilet backed up on day one, before I even used it and there was no hot water on day two. The staff was friendly but, not overly helpful especially with the hot water situation. They simply said it was

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
We apologize water was fixed as soon as it could be.

"Nice place to stay"

3
05/05/2018

Probably the largest hotel in Valdez, a tad older building, but still very clean, very busy place. Staff are very friendly, rooms are good, roomy, bathrooms are good sized. There is a nice bar and restaurant attached to the hotel. We would stay here again.

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
Thank you.

"Best place in town"

4
07/04/2018

Stayed for 2 nights. We walked around town or sat and watched the harbor. Breakfast was nice, fresh fruit nce touch. Small bathroom but cleaned each day. Did whale tour but it was overcast, still interesting. Would stay here again.

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
Thank you.

"Best Western in Valdez, AK"

4
27/03/2018

We were quite comfortable staying at the Best Western in Valdez. The bed was clean and comfortable. An adequate breakfast was provided. The staff were very friendly and helpful to us. We enjoyed our overnight stay at Best Western.

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
Thank you so very much.

"At The Harbor"

4
19/03/2018

The hotel is conveniently located right at the harbor where most of the tours start. Rooms and common areas are clean. The breakfast is ok and the restaurant on site is really good. Centrally located in town so you can easily walk most anywhere. Service at the hotel and restaurant were friendly and very efficient. We've stayed here a few times and will definitely stay again. Rooms 200, 201 and 203 have a partial water view. You can watch otters and other sealife swim by occasional.

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
Thank you for making us your go to place when visiting Valdez.

"you otter visit."

5
11/02/2018

A very nice room. Bath room was a little small but still good enough. It was so nice to get up and go down for my breakfast and watch otters swim around close by while I finished my coffee. Good places to eat and shop close by.

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
Thank you for the kind words glad you were able to enjoy the otters.

"Good place to stay."

4
05/02/2018

Good accommodations. The staff at the front desk was very helpful and the room was clean and adequate. Overall, the motel was quite and we got a good night's sleep. We did not eat breakfast here, so cannot comment about it.

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
Thank you.

"cold shower/hot room"

3
31/01/2018

Nice breakfast. comfortable bed. friendly staff. First night (1/21)room at 76 degrees with the heat off, window open 2 inches outside temp mid teens, and bath fan running. They let me have a different room for the rest of the week but the hot water for the shower would only last about three minutes. Complained twice but problem persisted. Valdez has very cold water! The maintenance guy came and confirmed the water was cold but seemed clueless. I can shower fast but not fast enough.

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
We apologize for not doing a better job of making your stay a better experience.

"Valdez Best West"

4
10/01/2018

Very nice place to stay ,staff is excellent. Breakfast bar was handy and shuttle to airport convenient and quick.Any warm place in valdez is a gift, winters can be harsh. I would stay here again and recommend it to all

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
Thank you.

"harbour view"

4
04/01/2018

love the location by the harbor. Staff friendly,helpful and knowledgable about their town. Was here on a winter visit snowmobiling .May need to expand their parking lot a bit as hard for trucks towing small trailers to park .

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
Thank you for your kind words.

"Good place to stay in Valdez"

4
30/12/2017

This was an good Best Western and would stay here again if ever in Valdez. We ended up eating in the restaurant at the hotel and it was also good. The breakfast in the morning was a good complimentary breakfast.

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
Thank you for you great comments.

"Average hotel in industrial AK"

3
09/12/2017

Front desk staff was really nice. Room was super super dark (like 20 watt bulbs :) but clean. Had that odd Alaskan smell (Must or mold) but wasn't bad. Several places Ive been up here have had it. Keep in mind you are in freezing cold AK (I was here in November) and everyone has remote starts for their truck, so you are going to here cars/trucks (sometimes big diesels) start up at random hours of the night. It might way you up if you are light sleeper. Free breakfast was OK. Again staff was nice.

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
Thank you.

"Average hotel with friendly staff"

3
08/12/2017

I have stayed at many Best Westerns in the U.S. and this one was just average. The staff at the front desk were very nice and helpful. The room was a standard room, clean, and beds were comfortable. It says that the place has laundry, but there were 2 coin washers that were always taken. We ended up going to the public laundromat. Also we were not impressed with the breakfast-- full of carbs and was lacking vegetables.

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
we are sorry we dod not meet your expectations.

"Excellent Hotel"

5
30/11/2017

The Valdez, Alaska, hotel is one of the best if not the best hotel I have ever stayed at. The staff, room, breakfast, were the best. The trip was made in the winter in Alaska and regardless of the temperatures, everything was absolutely the best.

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
Thank you so very much for letting us serve you.

"Friendly Staff, Dirty Bed"

3
16/11/2017

I was in town on an overnight for a family emergency and Best Western was the only hotel open in November which was a huge plus. The staff was incredibly friendly and helpful. I checked in and went to take care of the work I came to town for. I returned long after midnight when my work was finished, exhausted and ready for a hours sleep. To my dismay the bed had hair and dirt in when I pulled back the comforter. I slept dressed on top the bedding for my short nap and left to finish my work in the morning. The breakfast was a good breakfast and was much better than many three star hotels include with their rooms. If the bed hadn't of been filthy I would have had a very pleasant experience at the Harbor Inn.

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
We apologize for the condition of your room and not meeting your expectations.

"Not the room on the Website. Not even close"

4
15/11/2017

Although the picture of the room on the website was not even CLOSE to the one I got it was good hotel. The room was clean and spacious. The bed was comfortable. Staff was friendly. The lounge was busy and fun. Ad the breakfast was decent. Eggs, sausage, French toast, oatmeal, cereal, yogurt, breads etc.

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
We really appreciate your feedback thank you.

"Valdez"

5
21/10/2017

The room was very comfortable and the breakfast was hot with lots of selections. The view from our room was breathtaking. The restaurant was excellent. We will definitely stay here again on our next visit to Valdez.

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
Thank you

"Best Hotel in Valdez"

4
16/10/2017

This is the nicest hotel in the area. Rooms were clean and the staff is super nice. No air conditioner in the room but its not needed. It just makes for a very quiet room without the normal white noise that masks another adjacent room noise.

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
Thank you so much for letting us serve you.

"Clean and quiet."

5
12/10/2017

Exactly what you need when stopping in Valdez, a clean, quiet place for sleep. The staff was friendly, the room was spacious and clean, and the bustle of the other guests didn't interfere with my rest.

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
Thank you so much please come see us again.

"Best Motel in Valdez Alaska"

4
02/10/2017

I got exactly what I wanted: clean, well-maintained, quiet and has an associated restaurant which is by far the best restaurant in town. Check-in and check-out was quick and trouble free. Breakfast was basic but the food was fresh and plentiful.

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
Thank you for staying with us.Hope to see you again

"great"

5
26/09/2017

the room is large, the king bed was great, the view is great, the noise from other rooms is very quite. the breakfast is great, check out and in is so easy. 200 letters is a lot to type when the stay is awesome

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
My staff and I thank you for staying with us.

"Best Western Harbor Inn, Valdez"

5
19/09/2017

The hotel feels more like a lodge and is clean, comfortable, and well located in Valdez, close to the harbor, restaurants, and the main road in and out of Valdez. The staff are friendly, professional and extremely helpful. I can easily recommend a stay at this hotel.

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
Thank you so much for those kind words we hope to see you again.

"Handy for sightseeing"

3
16/09/2017

My son and I spent two nights here. I gave it an average rating as there were several things that weren't working primarily in the bathroom. The heat lamp did not work and the hot water faucet in shower was very tempermental! One thing I will now start to mention in reviews is the toilet height which is of interest to us older travelers. This one is of handicap height. The room was a double and there wasn't a whole lot of extra room. I also had asked for a harbor view. It was there if you craned your neck. It was a quiet room.

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
I apologize that we did not meet your expectations.

"Centrally located"

4
15/09/2017

Valdez is an expensive town so the hotel was appropriately priced for the area. We were visiting family and found the hotel to be very convenient to everything. The breakfast is basic but had sufficient variety. The hotel room was very basic and dated but was clean and satisfied our needs well. It also has guest laundry facilities which always comes in handy when the weather is unpredictable. We had room 202 which is on the second floor (no elevators) and it looked out at the canal which was very relaxing. We got to see Salmon jumping and a sea otter swimming around. The views around Valdez is spectacular.

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
Thank you.

"Pricey for What You Get"

3
14/09/2017

This place has a great location, right on the water, very close to the Ferry Terminal. There are no elevators, so beware of that. We paid more for a corner room, with a water and mountain view. The room was large, but very dated. The floors squeaked while walking, and the people above us walked a bunch! We were also next to an exterior stairwell with a very heavy and loud door. I thought it was over priced, and would not stay there if I went back.

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
I am sorry we did not meet your expectations.

"Decent hotel, but great location"

3
13/09/2017

I was very torn on whether to give this hotel 3 or 4 stars. I stayed 2 nights at this hotel as part of a tour. The hotel is older and unfortunately looks it. With a simple uplift to the rooms, it would make a huge difference. The hotel had a dated brown comforter - change them out for the white sheets clean look and things would improve. Being an older hotel, the floors squeak. That was fine, it gave it charm. There is no elevator, so make sure if there are any health issues they know (or the tour group you're booking thru) knows about it in advance. Breakfast was okay - a simple buffet with some hot dishes and cereal. A huge plus is the location. That can't be beat. It's right next to the harbor where many tours leave from. Perfect downtown location near restaurants. Not a far walk from the Valdez Museum as well.

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
I am remodeling as we speak thank you for your kind words.

"First floor room? Flee"

1
11/09/2017

If you can't get a room on the 2nd floor, flee. Front desk staff were great, the room is fine, the beds are comfortable but if you can't get any sleep because the floors squeek and the walls are thin, none of that matters. I live in downtown San Francisco, I am used to lots of noise but the people in the room above have been up since 5:00, they've found the squeekiest spot in the floor and they're having a dance party in that exact spot. It's now 6:40 and it's still going on. I know they can hear it (unless they're deaf) because the floor in this room squeeks and I can hear it when I walk across the floor. The hotel should supply earplugs when you check in if they're putting you on the first floor.

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
So sorry we did not make your experience better.

"Best hotel in Valdez!"

5
10/09/2017

Was right next to harbor and across the street from all the best restaurants! Was next door to all cruises and kayaks for day trips. We saw a harbor seal right outside our window. What a great surprise. Hotel staff were very friendly and professional. Room was large, water pressure of shower excellent! Clean room! Cleaning staff super friendly! Highly recommend this hotel for your stay in Valdez!

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
We would like to thank you for staying with us.

"Very Disappointing"

2
05/09/2017

This was one of the worst Best Westerns I have ever stayed at. We were on the second floor. We had to carry luggage up the stairs because there was no elevator. No one offered to help. When we got to the desk to check in the receptionist was on the phone talking, sounded like a personal call, and she did not get in a hurry to get off the phone. She was not friendly at all. The hotel smelled old. For the price we paid, it was terrible. I will not stay there again.

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
We are so sorry for not meeting or exceeding your expectations.

"Great Location"

5
03/09/2017

This is an older but well maintained property. It is definitely not a luxury stay. On the other hand, it is located just beside the boat harbor. From many rooms you can look out onto the activity going to and fro in the harbor. From the plaza outside the hotel, I could see 13 glaciers. There is no comparable property in Valdez.

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
Thank you so very much for your stay.

"Comfortable Hotel in a Great Location"

4
02/09/2017

This is a pleasant lowrise modern hotel right on the Small Boat Harbor in Valdez. This is a really delightful location, packed with fishing boats of every description, anglers pulling salmon right out of the harbor, tame rabbits wandering around, all surrounded by spectacular mountains. The hotel rooms are smallish (at least for us two couples in one room) but quite comfortable and there's good free wi-fi. A standard self-serve breakfast is complimentary, and there is a good restaurant (Roma Italian Kitchen) on site that's open every evening. The staff were very helpful.

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
We want to thank you for staying with us.

"A great place to stay in Valdez"

4
31/08/2017

Right on the harbor. Close to the ferry terminal, restaurants, bars and docks. Very pleasant room. We paid a bit extra and got a nice corner room with a harbor view. Worth it - sea breezes flowing through were heavenly! Nice restaurant on premises. Better than average hotel complimentary breakfast. (Cold options available early for guest departing on the ferry.)

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
Thank you.

"One night in Valdez"

4
30/08/2017

This hotel is a little bit aged and there is a light smell in the room. But the altitude and service of hotel staffs are perfect, which improves our stay experience a lot. The breakfast is good, especially in a small town. The restaurant of hotel ROMA is always recommended by travelers, but the waiting time there is a little bit long.

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
Thank you so much.

"Spent one night"

3
26/08/2017

We were there on a Saturday night, with windows facing the parking lot. We could hear the noise coming from their restaurant. The hotel was being remodeled, but our room was really "tired". A small older bathroom and no AC, just a revolving portable fan. We did not eat breakfast the next morning at the Best Western, but found another place to eat.

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
Sorry we did not meet your expectations.

"Senior Texans"

4
25/08/2017

The hotel fit the town and experience! The cruise boat was just out the back door, and the restaurant is the best in Valdez. The breakfast is above average for B&B hotels. The French toast was real bread, not a stamped-out frozen product, and the bacon was high quality

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
Thank you so very much.

"It is better than the first impression"

3
19/08/2017

The first impression of this hotel wasn't so good - it looked old and tired and the room did not smell good. But after staying there for 2 nights (and opening a window) it is actually much better. The room was clean and comfortable and it has great location.

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
Sorry we did not meet your expectations.

"The Perfect Place to call Home in Valdez"

5
15/08/2017

Sitting right on the stunningly beautiful harbor in Valdez, the Best Western Valdez Harbor Inn has the finest location in Valdez. You can park your car and then forget about it for a couple of days while you explore this charming town and Prince William Sound. The hotel is old but well built. Sensitive to sound, during my 3 nights there - I never heard noise from another room. The hotel is clean, and the staff is professional, accommodating, and friendly. Special thanks to front desk staff Christie and Michelle for making myself and my husband feel so welcome.

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
I am so glad we could accommodate you and your husband. Thank you

"Gold Rush Days in Valdez"

5
12/08/2017

Very impressive and fun events as the entire community celebrated the the gold rush that founded Valdez over a hundred years ago. The Best Western was a wonderful place to stay. Very centrally located. Clean. Good selection for breakfast. Friendly & helpful staff.

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
We are so glad you enjoyed our little town events and I would like to thank you for your business.

"Nice hotel right at the harbor"

4
12/08/2017

Nice hotel right at the harbor. Easy walk to every where in town. Clean room with comfortable bed. Seems to be best in town. Ample parking, courteous and helpful front desk. Attentive room cleaning staff.

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
Thank you sop much for your business.

"Alaska Vacation 2017"

4
30/07/2017

Bed was very comfortable, black out curtains good. Room was noisy and our view was only of dumpsters and storage bins; not particularly appealing! Restaurant was open late and was delicious, but service was very slow, and our server wasn't very attentive - didn't refill my water, didn't stop to check on us.

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
We are sorry about the view can't do much to the Coast Guard property. I will talk to the servers. Thank you for your feedback.

"Not luxurious, but quite good!"

4
20/07/2017

Clean and comfortable. Our room had a neat view of the harbor. They oughta clean or replace the carpet that leads up the stairs, but that didn't detract from a nice stay. The breakfast service starts at 6am, which cuts it Clyde if you're taking the ferry. But when we were there, the cold part of the breakfast (drinks, cereal, breads etc) were available at 530am, so it worked out well for us. A good stay, and we'd gladly go back.

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
We appreciate your comments and thank you.

"Average In A Good Way"

3
20/07/2017

First, this is a good, clean hotel with a very friendly staff. Secondly, the hotel was exactly as advertised and expected. The breakfast was well done for this level of hotel, with the oatmeal options better than average. For these reasons, it is a three. I would gladly stay at this property again. The location was on the water and the fish cleaning area is within walking distance of the hotel.

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
Thank you so much for that.

"Best Western Kodiak"

5
20/07/2017

Best Western in Kodiak has the best breakfast. The bar/restaurant upstairs Halibut is off the hook good. Great beers on tap and I have never had a flat beer there. If its raining out and need a place to stay warm with a good view the Best Western bar is a place to chill.

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
Thank you.

"okay hotel"

3
18/07/2017

The hotel was okay- there was nothing that made the place stand out. The restaurant served a lot of fish and the lobby often was smelly from the restaurant. Staff was always friendly. There are not a lot of choices in the town...I would stay here again.

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
Thank you.

"Standard room, was clean with a view of the harbor."

3
18/07/2017

Room was clean, standard hotel room, nothing fancy. Could tell it was just a little older, not as nice as some of the other Best Westerns we stayed at while in Alaska. Room had a weird smell to it though, not exactly a clean, welcoming smell. Ok stay for one night, not many other options in the area. Skipped breakfast and ate in town (we were just tired of the standard hotel options). Overall okay room and an okay stay.

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
Thank you

"Very Nice Hotel, Great Harbor Location"

5
12/07/2017

We enjoyed this hotel very much, our room was large with everything you need for a nice stay. The staff was friendly and helpful. The morning breakfast was a pleasant surprise with all your hot or cold breakfast favorites . The location is perfect for walking around visiting all the shops and the harbor.

"Good location"

3
11/07/2017

We selected this hotel because of the location in the harbor and nearby Alaskan ferry. Checkin and out was easy, free wifi worked well. We left before the breakfast was being served. It was more costly than most Best Westerns but then it was Alaska. There was a pay washer and dryer but it was being used. Our room got very hot and it was June so we opened the window for the night. It was a bit noisy but not bad. TV service also worked well.

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
Thank you.

"Heat in Alaska"

2
11/07/2017

The hotel is noisy, dirty, very hot, despite being in Alaska, and very small room, I would not recommend this hotel to stay in Valdez, there are other options. There is a problem with the rooms on the ground floor the cars park against your window, it is very annoying and noisy

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
We are so sorry we did not meet your expectations.

"Beautiful destination"

5
08/07/2017

This is a gorgeous little town. Whole town is surrounded by mountains. Lots of water falls. Were hoping to see bears, but salmon run wasn't fully in yet. Locals said guaranteed to see them when salmon run. Hotel was very nice. Looks Newly remodeled. Staff very friendly and helpful. Large breakfast with lots of options.

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
Thank you so very much.

"First night in Alaska"

3
08/07/2017

Our first hotel stay in Alaska, but the lower 48 states seem to be more updated. The hotel was very clean, and not noises , breakfast was one of the better hotel breakfasts. Staff was very polite and understanding of exhausted travelers. There is no elevator which was okay when we booked the room 8 months before packing. The ladies at the desk were able to switch our room from a mint. View upstairs to an alley view on the main floor that had guests walking right past our bedroom window. The is no air conditioning, so the window is open all the time for air.

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
Sorry we did not meet your expectations.

"Oh hummm"

2
30/06/2017

The is is a very expensive poorly built and managed hotel. You can hear everything from everything around your room. VERY NOISY. The room was clean. The desk clerk was surely and not the greeting you would expect. There was no parking anywhere in the lot or in the overflow her response when I ask her what to do, was to shrug her shoulders. Security sucked, outside doors were blocked or locked open. This place is 200 per night and should be better run and managed. Shouldn't it?

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
We are so sorry for not meeting your expectation.

""Tired" but clean hotel with the excellent location"

3
29/06/2017

We stayed in this hotel for one night on our 21 day trip to Alaska. I had read reviews about the rooms being dirty and I should disagree. The rooms are clean and well organized. The point is that the hotel looks quite old and it's lacking any freshness or brightness. It definitely needs some renovations. I'd still recommend staying there because of their great location. In the evening we strolled along the harbor and ate in one of the numerous restaurants; in the morning we got our coffee and drank it looking at a gorgeous harbor and mountain view just two steps from the door.

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
Thank you for those words,weare in the middle of remodeling the hotel.

"Quick Trip"

5
27/06/2017

I had an unexpected three day weekend and decided to take a quick trip down to Valdez, Alaska. I made a call to Best Western to book a reservation, they had a room available and were very quick and efficient booking my room along with ensuring I received my Best Western Rewards. Upon arrival, the check in was quick, the representatives at the desk were very friendly and helpful. The room was clean and comfortable with a great view of the Small Boat Harbor and the mountains that surround Valdez. Housekeeping made sure the room was kept stocked with towels, soap, shampoo, etc.. Very happy with my stay, as always. I have been staying at this Best Western annually for the last 12 years, and will continue to take advantage of their hospitality for as long as I make trips to Valdez.

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
I am so glad we can meet your expectations. Thank you.

"Well situated. Good restaurant. Close to harbour."

4
27/06/2017

Clean and quiet rooms. Close to harbour and restaurants . Close to ferry . Good restaurant . Good food and friendly service at restaurant. Complimentary breakfast. Close to boat excursions departure. Service at front desk mediocre.

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
Thank you.

"Good costumer service found here"

5
26/06/2017

The check in process was so easy and the clerk enjoyed her job. That was very refreshing in today's world. The room was clean and fresh. Parking is an issue here- it's a big hotel and it was full so we had to park off site. Worried that it wasn't safe. Not too inconvienent but prefer to park near hotel room. They do have a busy loud restaurant on site inside the hotel with expensive meals, not included. For the price of this hotel, it should include breakfast. There are not many local options for dining.

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
But we do include a free breakfast for every guest. Thank you for your review.

"Side Trip to Valdez"

4
24/06/2017

Decided to take a scenic side trip down the Richardson Highway to Valdez and were not disappointed. Glaciers, mountains, & waterfalls! Had made advanced reservations at the Best Western and it was fine for our needs. They were doing some updating/remodeling. Our room was normal/fine. Their breakfast was fine. Front desk staff assisted us with several digital tasks involving the Business Center and we were able to get done what needed to be done. Thanks. We did some laundry and that was helpful. Good location and views.

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
Thank you very much for your review.

"Visiting Valdez"

3
16/06/2017

Friendly welcome on arrival, no lift but stairs not too difficult. Room satisfactory with king bed, fridge and microwave and coffee maker. Well situated by the docks for restaurants and plenty of opportunity to book trips in the area. There are seals in the bay and bears to be seen if you are lucky!

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
Thank you.

"Best place in Valdez"

5
16/06/2017

Clean rooms, nice bed, hot breakfast (the best of all the southcentral AK Best Westerns in my opinion), close proximity to downtown Valdez and the water front. Plus, the adjoining restaurant is the place to be. As far as night life goes in Valdez, the Harbor View restaurant is it. I love this place.

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
Thank you so much for your feed back.

"fair"

3
14/06/2017

typical best western. not a good value for the money. I would have stayed at a Marriot had one been available. choices in Valdez are limited. this is likely the best option for the area. the exterior doors are not secure and people come and go all hours. people were filling coolers from the ice machine at 4 ;30 am

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
Sorry we did not meet your expectations.

"Probably the best hotel in a strange town"

3
12/06/2017

Stayed here because we'd come to Valdez to do the glacier and whale watching trip. Probably the best locally although that's not saying a great deal. Our agent had only booked us a standard room and no upgrade was available on arrival. The room was small but adequate but the beds were way to soft for our taste. Free breakfast was pretty good, although shame about the paper plates and plastic cutlery. Had a restaurant and lovely bar which seemed popular with both guests and locals. It is what it is and is perfectly acceptable when visiting Valdez.

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
Sorry we did not meet or exceed your expectation.

"Find another option"

2
09/06/2017

We paid $200/night for a dirty room, with a parking lot view. (This is the best view at Valdez Harbor Inn.). The "complimentary'' breakfast offers fare similar to other Alaska venues -- but Valdez Harbor Inn's offering was mostly inedible. I'm not sure the sausage links ever saw a microwave. Overall, we had a $69/night experience -- and yes, that is acknowledging pricing during Alaska's tourist season and the lack of hotel competition in Valdez. This noted, we truly enjoyed our car ferry trip to Valdez, as well as the highway drive from Valdez to McCarthy. Given the benefit of hindsight, we would probably take a nap in the car rather than paying/endorsing this business.

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
We are so sorry we did not meet your expectations.

"Good Amenities"

4
04/06/2017

I love that there is free breakfast included, but be prepared for all the hotel staff to come in and eat alongside you. This may or may not make you uncomfortable (I see it as the staff trying to get you out of there since breakfast closes at 10). Having a place to work out is a convenience for me as well. Views are beautiful, but you'll get that anywhere you go in town.

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
Sorry about the staff intrusion I feed my staff breakfast everyday but they do not go untill after it closes for the public. Sorry for the inconvenience .

"Nice place and great surroundings"

4
04/06/2017

Only issue was with room heat. Could not get the room to a comfortable cooler level as there is no room air exchange. There is a window but no way to force air into the room or exchange room air with the cooler outside air.

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
Thank you.

"Great Location"

5
30/05/2017

We stayed 3 nights at this hotel and thoroughly enjoyed ourselves. We stayed in what they call their oversize room, which has a king bed, very comfy, a couch. 2 desks, 2 large wardrobes, a small balcony and the room itself huge. We had a lovely view of the mountains which was nice. The staff were friendly and helpful, and the complimentary breakfast plentiful and nice. Overall a very nice hotel to stay.

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
Thank you so very much for letting us serve you.

"nice hotel with harbour view"

4
29/05/2017

Our room had a view of the harbour and though not large, it was comfortable (beds and room temperature) and clean. Breakfast was very tasty and the staff was very friendly. Located close to restaurants and next to the Stan Stevens cruise dock.

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
Thank you.

"Happy to stay at Best Western"

4
23/05/2017

I stayed for four nights, the fist night I found the room had a bit of an odor, but over all I found my room to be nice and clean. I liked having the having the microwave a and mini fridge, and at the end of a work day it was nice to have a nice bed to sleep in. I really liked the breakfast options. Over all I enjoyed my stay and would recommend it to my friends.

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
Thank you.

"Very clean and proffesionaly run"

5
20/05/2017

Its a great place to stay and i always feel comfortable and relaxed. i stay there twice a year and look forward to my stay and the breakfast is a really nice touch. i plan on staying there in the future and would recommend it to others.

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
Thank you for choosing us for your lodging needs. We are so happy to serve you.

"Best Option when in Valdez"

3
18/05/2017

This is the best hotel option in Valdez if you looking for a fast efficen and local hotel option. The location is great and they have free breakfast. The rooms are decent however the hotel is a little weathered but again for Alaska standard it is good. Only better option in my opinion would be a moterhome or a liveaboard boat.... but if you had either of those you probably aren't reading this review. Easy parking, restaurant/bar attached, landry machines available but people lineup for them. Staff is very nice.

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
Thank you.

"Run down and mediocre"

2
12/05/2017

The hotel is in a beautiful setting but it's really showing it's age. Cheap coffee maker and terrible coffee. Housekeeping neglected my rooms 2 days in a row. The carpet is dirty and decor is beyond boring. Restaurant however is good.

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
We are truly sorry we did not meet your expectations.

"Frat house atmosphere "

3
23/04/2017

Beautiful location. Rating should be 2* but TripAdvisor does not publish anything less than 3. Facility in need of renovation carpet is musty. The blanket is polyester green from the 80s. Biggest problem ppl running in the hallway from room to room slamming doors after 10P while partying.

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
We are so sorry we did not meet your expectations.

"Cool spot! "

5
08/04/2017

Great location! Right on the water front in valdez. Friendly staff! Breakfast included and good. Good restaurant and good for our low budget ($7 pizza) and nice bar to hang out in. Laundry room was a big bonus! Front desk were easy going about us changing our reservation twice. I'll be back!

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
Thank you hope to see you again.

"We will be back!"

5
01/04/2017

This staff at this Best Western was fabulous from the moment we made our reservation until the moment we checked out. The room was very comfortable and the bed was excellent! The continental breakfast as expansive with many fresh items as well as the usual cereal and toast options. The bar and restaurant were lively, though with so many people there was a wait and service was a bit slower than it may be in the winter. And the location at the waterfront was terrific - we could walk to most places.

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
Thank you for the great review.

"Fantastic staff"

5
01/04/2017

Everything was friendly and smooth from start to finish. Highly recommend this establishment if you're going to be staying in Valdez for any reason. The restaurant has very good food and prompt/professional staff as well. They stayed open beyond normal hours to make sure that we were fed after our work day ended. 11 on a scale from 1-10!

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
We are so glad you were happy with your stay.

"Best Place in Valdez"

5
24/03/2017

The Harbor Inn is a very nice. Beds are comfortable, rooms are clean, good breakfast, delicious restaurant with an incredible view. The best part of our stay was the hotel and restaurant staff. Exceptional service in every area. I have to give a special thank you to the service staff and Ashley at the front desk. A few hours after we checked out she called to let me know that we had left some items in a drawer in our room. I really appreciate the honesty and integrity of the hotel staff in making an effort to return the items. It's great to know that Best Western Harbor Inn employees have those values. We'll definitely stay with you on our next trip to Valdez. Thank you!

BWValdezHarborInn, General Manager at Best Western Valdez Harbor Inn, responded to this review
My staff and I would like to Thank you and hope we see you again.

"Hotel"

4
15/03/2017

The room are clean but a little small. There is a wood stove in the lobby with coffee and tea. We have a good view on the mountain. The hotel is next to the sea. There is a restaurant in the hotel. So, you don't need to go outside to eat.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
Thank you for choosing us for your lodging needs.

"Great Location"

4
03/11/2016

Stayed at the hotel for 3 nights. The location is great right on the harbor. The scenery in the area is amazing. The rooms are large, clean, and comfortable. We were there during record heat and could have used air conditioning which our room did not have. Otherwise it was a very nice stay.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
We would like to thank you for choosing us for your lodging needs we hope yo see you again. We are sorry about the air conditioning we usually do not get that warm but we are looking into it.

"best place in Valdez"

4
29/10/2016

Situated right on the harbour, it was clean and very comfy. Breakfast was ok...didn't cater for coeliacs at all, but made do.Quiet town so not a great deal of accomodation available so we were lucky to get in here. All on one and two levels, we stayed on the bottom so easy to get to rooms and had little rabbits running round the gardens ( the locals think someone let the loose years ago and they just survive there. Easy walk ( 5 min) to the cafes and tours next to the harbour and a 10 min walk into the other parts of town.Not a massive choice of options food wise but the scenery here makes up for it...surrounded by glaciers everywhere you look...

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
We are so glad you enjoyed your stay here with us.

"Valdez in the off season"

4
21/10/2016

We did a loop through Alaska and passed through Valdez in mid-October. Many places and activities shut down so didn't have much to do. Best Western was clean and restaurant (separate review) was good.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
Thank you for choosing us ...hope to see you again when there are more activities please come back and see us.

"Probably one of the better options in Vadez"

4
06/10/2016

Hotel is right on the harbor. Valdez is a sleep little town. Restaurant is good and locals do eat there too so it is a good option. Rooms are very clean and relatively modern. Wifi was acceptable. Simple buffet breakfast was included.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
My staff and I would like to thank you for choosing us for your stay in Valdez.

"A great place to Stay"

5
04/10/2016

The hotel is conveniently located, has a great breakfast included and nice clean rooms and friendly staff. I have stayed here every year for 10 years and keep coming back. I plan on using the Best Western every time i visit Valdez

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
We are very happy that we could meet your expectations while you stayed with us Thank you for choosing us for your trips.

"Good Alaska Value"

4
03/10/2016

Call the hotel directly for pricing especially if you are an Alaska resident. Hotel is right on the harbor next to Stan Stephens cruises. Valdez is not big but there are a few places to choose from and this one seems the most modern and clean. Attached restaurant is good and service is friendly. Rooms are very clean and modern. Wifi is acceptable with 5Mbps down and 2 Mbps up. Valdez is rural and the views are great. Breakfast is included with all rates and served from 6am to 10am. Plenty of food buffet style. Bathroom was very clean and also modern with nice clean and plentifully stocked towels and heat lamp. If you are a visitor in the winter follow parking signs and stay a minimum of 6ft from the building. This is the snow capital of Alaska and falling snow chunks off the roof will crush your car. Seriously. There is a ferry that goes to Whittier that only takes 3 hours and several other destinations. Hotel is quite and the lobby and breakfast area are nicely decorated.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
Thank you for choosing us for your lodging need I am so glad we could be of service.

"best ever"

5
28/09/2016

this was the best vacation ever. and not far from family members and the fishing areas. People all over where friendly and wonderful to talk with. Everyone knows who you are after a few times of buying in the stores.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
We are so glad we could make your visit with us such an amazing experience.

"Pretty bad"

1
26/09/2016

Spent 2 nights at the Best Western. Maid did not clean the room for the first night. When I stay at a hotel especially for more than 1 night, I expect to come back to a clean room with a clean bathroom. Coming back to an unclean room with no fresh towels and trash not emptied was very annoying. The only good thing I liked about the hotel was the complimentary breakfast was good.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
I am sad we let you down in so many ares this is not the experience I want people to walk away with once again I am sorry.

"All we wanted"

4
26/09/2016

Stayed two nights. Hotel was as good, as expected from previous reviews. Very convenient for everything in Valdez and for the ferry to Whittier. Room was slightly too warm, so opened window. Breakfast was quite good, all the usual pre-packed yoghurt, cereals, containers of fruit etc., also cooked food. They opened breakfast early on the morning we were catching the ferry. Ate one evening meal in the hotel which was OK but a bit disappointing. The other evening we dined at The Totem Pole restaurant where the food was good and we were grateful the next day that my husband's camera which he'd left on the chair back had been handed in.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
I am really glad we could meet your expectations. We hope to see you again.Thank you

"Bar is a good place for a drink"

4
21/09/2016

Did not stay in this hotel but had a drink in the hotel bar (i think it ios called the wheelhouse lounge) Place was buzzing with a good mix of locals and tourists. Lovely views of the harbour from the bar. Good selection of beers and wine and staff very friendly. Would recommend this bar for a drink if staying in town

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
I am so glad you enjoyed yourself at our lounge and that you had a great time hope to see you again.

"Location location "

4
18/09/2016

On the harbor and able to watch all the boats come and go! Walking distance to most everything. No air conditioning but was able to open window and had a fan in the room. Breakfast was included and was very good with many options that changed daily! Washer and dryer on site and front desk sells washing powder for $1.00. The bed was very comfortable and the room was clean! Easy checkin and out!

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
We are so glad you enjoyed your stay.

"great stay"

5
12/09/2016

other then a blip in the restaurant for one of our group our stay was fantastic. everyone was friendly and helpful. IMO they went well out of their way to help us in any way and never acted like we were a bother. the breakfast, which is included is really good and well maintained.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
Thank you so very much we are glad we could serve you and your group.

"best Valdez"

3
12/09/2016

clean hotel, convenient location, moderately friendly staff, we were there on an arranged tour, I doubt I would stay there otherwise, it was just a quick in and out so I do not know all of what it had to offer. It was clean which was a priary concern for uys.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
Sorry you were unable to stay a little longer to take in Valdez and all it has to offer.

"Older hotel, but our room was fine."

3
12/09/2016

We were with a tour group of about 40 people. Some had not-so-ok rooms (musty, smelly.) Our room was a room with king bed on the second (top) floor and was about 80* when we opened the door. It cooled quickly with sea breeze and table top fan. It was clean, the bed was comfy, no complaints about our stay here.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
Thank you for your kind words hope to see you again.

"Just okay"

3
12/09/2016

The check in experience here is less than friendly. The woman at the desk when I checked in acted like she would rather be anywhere else, and the staff was just kind of hanging around talking in crude terms (and yes, swearing) about something. Not really what I expect. After we checked in, the staff changed over, and the people at the desk were much friendlier and more helpful. I stayed there because it is a name that I recognize, but it doesn't live up to the other Best Westerns that I have stayed at- even others in AK.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
I am truly sorry for not meeting you expectation and for the language, this problem will not be happening again.

"Location, Location, Location"

5
11/09/2016

This hotel is located in a superb place to explore Valdez. Park the vehicle and walk to the sites. Rooms are clean and comfortable. I notified them in advance that we were celebrating my husband's birthday and got a room with a spa. It was a nice treat after spending the day traveling!

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
We hope he had a great Birthday, and we want to thank you for staying with us.

"Great Location "

4
03/09/2016

Nice hotel with a great location on the harbor. Lounge looks over the harbor with the mountains in the background. Julie at the lounge was especially helpful and she makes an awesome Bloody Mary. Included free breakfast was good. The guest self serve laundry machines worked very good. We asked for a cot and it was delivered promptly. Only con is it was very warm outside when we were there and the room was hot and stuffy. We opened the windows which helped a little bit. They might have to consider installing air conditioning. Also, a big problem was no exhaust fan in the bathroom, which combined with no air circulation added to the problem.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
We would like to thank you for your comments.

"Room good, restaurant not so much..."

5
02/09/2016

Excellent location, right next to harbor, One could easily walk to the waterfront. Big, clean room...but, view of the back alley. Food service for dinner was okay, however, service in the bar was spotty at best. We had a waiter from the adjoining dining room take our order eventually and the bartender came from behind the bar to take our drink order. There were two separate bills, too! Food was ok, drinks were excellent! I must say the dining room was packed and the overflow filled the bar area. View of the the harbor from the bar was stunning!

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
Sorry about the two bills. Thank you for staying with us.

"Excellent Handicap facilities"

4
02/09/2016

Valdez is one of my favorite places to visit in the world and the Best Western makes the experience even more enjoyable. Best of all for me is that they have a room with a roll in shower which is a requirement for my handicapped wife. Breakfast is very good and the staff will cheerfully help with any request. They do have a sign up in the lobby advising guests of their slow internet speed but suggest that Valdez has other virtues to make up for that issue. I would note that rooms had no A/C which is not usually a big deal. After all, this is Alaska. However we visited during a time of near record high temperatures and we did miss it a little but overall, you can't go wrong staying here

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
Thank you so much for choosing our Hotel for your visits.

"Nice and good location"

4
02/09/2016

We took the ferry over from Whittier and arrived at 9:30 pm. The hotel is close to the ferry. Our hotel room was waiting and while small, it was clean, comfortable and quiet. The front desk staff was efficient. This hotel has a breakfast buffet that is minimal but sufficient. There is a nice coin laundry facility on the first floor - no elevators so keep that in mind if you don't like doing stairs. The location of the hotel is what was nice for us. We wanted to explore a little bit in the morning. The visitor center, museums and some restaurants were in easy walking distance from the hotel. The Alaskan Richardson Highway is only a couple of blocks away. Definitely the place to stay in Valdez.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
Thank you so much for the kind comments we are so glad you enjoyed your stay.

"Not Bad, Not Exceptional, But Not Bad"

3
02/09/2016

The hotel is located right on the harbour at Valdez so you enjoy the activity in the port area. The rooms and bathrooms are fine as is the technology (T V and wifi). Breakfast is basic but still gets you off and running. Possibly let down by the dining area being more like a cafeteria. If I was visiting Valdez again, would I stop here, possibly.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
Sorry we let you down we strive to make your experience a memorable one.

"Best in the town"

5
30/08/2016

Stayed in this hotel 3 nights during our holidays in Alaska . Exceed my expectations. Breakfast was great, better than competitors, and staff was friendly. Highly recommended if you'd like to stay in Valdez.

"Excellent Place - Recommend"

5
27/08/2016

We stayed in this hotel 3 nights during our holidays in Alaska and for me this hotel is absolutely recommend. Rooms are spacious and beds very comfortable. I traveled with my wife and 2 children and they also liked this place. Wifi worked pretty well. Breakfast was very nice with good variety. Only problem here are the number of sites available to sit down. Location of this hotel is perfect, just in the middle of the town in front of the harbor. Staff were also very kind I would repeat

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
We are so glad you and your family enjoyed your stay with us.

"Nice Place"

3
26/08/2016

Comfy beds Good prices Continental Breakfast wasn't too bad The only 2 issues was with housekeeping removing our DND sign off our door after our second day and coffee filter was left in coffee maker from we are guessing previous guest

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
I am truly sorry about the coffee maker not being cleaned I have spoken to housekeeping about this matter.

"Yucky and Rundown"

2
26/08/2016

Probably the worst Best Western I have ever stayed in. Room was stuffy and uncomfortable, even with the windows open and the outside temp's in the 50's. The plastic fan's provided gave the accommodations the feel of a badly maintained youth hostel. Rundown interior, mediocre breakfast. On the plus side, the front desk staff were very helpful and kind.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
We are so sorry for not meeting your expectations.

"Older hotel but in good shape. One of the nicest places in Valdez."

4
10/08/2016

Great location if you are catching the ferry. It is an easy walk. The hotel is older but most accommodations in Valdez are very simple so it is very nice relative to the other places in town. The restaurant has a beautiful view and the staff was very friendly. It was August and the rooms were quite warm.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
Thank you for choosing us for your stay in Valdez we appreciate your comments.

"Reasonable room; good restaurant; breakfast arrangements poor"

4
09/08/2016

We stayed here in a standard twin bed room which was comfortable enough in itself but we had a poor outlook. The heating appeared to be switched off, but had it been on it looked as though the thermostat was broken. The restaurant seemed very popular and we enjoyed our evening meal. We recommend booking a table as the restaurant is quite small given the size of the hotel. The hotel offers a complimentary continental breakfast. There was not a lot of choice; the serving area was very cramped and the seating arrangements were totally inadequate. All the staff we encountered were pleasant and very helpful. We were able to leave our car in the hotel car park while we spent a full day on a Glacier Cruise, which departs from next to the hotel. All in all this hotel merits 3.5 rather than 4 stars.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
We would like to thank you for staying with us and appreciate the good comments.

"Basic Room in a Good Location"

4
30/07/2016

Two adults stayed for one night. As far as I could tell, this is the only National-brand hotel in town. We reserved several months in advance to guarantee a room and get a good rate. We appreciate that the hotel did not require prepayment (as some do). The room we requested was ready and waiting on arrival; check-in was quick and there were no issues. The hotel location is great; it's right next to the harbor and walking distance to restaurants, stores and Dock Point Park. It's not a resort or luxury property - it's an older hotel and a bit worn-looking, but the room was clean and the bed was comfortable. We appreciated the black-out drapes. There's no A/C and the room was quite warm when we arrived in spite of cool, rainy weather. We opened the window and turned on the portable electric fan that was provided and that helped. We had requested a wheelchair accessible room. The ramp to the exterior door was too steep (assistance necessary) and the room spacing was tight, just exactly enough room to maneuver around the bed. The bathroom had a roll-in shower stall, but the floor tile and drain had not been installed correctly. Instead of sloping toward the drain, the floor sloped away so that water ran out of the shower and flooded the bathroom. We had to make a "dam" with rolled up towels. I suggested to the desk staff that the addition of a flexible rubber shower dam would improve the situation and they seemed concerned and receptive. We used the in-room wifi and it worked fine. The room also contained a refrigerator and small microwave. The free breakfast has a good selection including some healthy choices like fruit, oatmeal and yogurt, but the dining area is small requiring some additional seating in the lobby. This hotel is in a scenic, convenient location and met our needs for one night. The town is populated with feral rabbits and we spotted several on the hotel lawn. We enjoyed walking along the harbor and watching the fishermen bringing in their catch, and we saw a bald eagle at Dock Point. There is a restaurant on site but we didn't dine there so can't comment.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
We are so pleased you enjoyed your stay with us Thank you.

"A Pricey Location!"

4
29/07/2016

The hotel is situated right on the harbour. It is fairly large and busy so car parking was at a premium. There is no elevator but that was not too much of an issue for us. Our room had a great view across the water. It was compact with an unusual layout...the bathroom being in the middle of the side of the room. It was fairly small but seemed to have been refurbished. No air conditioning so we left the windows open...thankful for the screen to keep out the insects!! Everything was clean. The breakfast was the usual motel options and although the room was small there was plenty supplementary seating outside in the large hallway. We had no issue with the wifi but given the remoteness of Valdez, we would have understood had there been a problem. There was not a great deal of choice hotel wise in Valdez. We did feel that the accomodation was not really great value for the amount of money we paid. However, it is the remoteness of the location and the short summer season, that would explain why the hotel prices seem to be inflated.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
Thank you for choosing us for your destination sorry we did not meet your expectations.

"Nice Hotel with a Great Location"

3
27/07/2016

My family and I recently visited Alaska and we stayed in Valdez. We arrived at the hotel at 10 pm and found there wasn't any parking. Adjoining the hotel, there is a restaurant, which uses the same parking lot as the hotel. Check-in was easy and we were placed on the 2nd floor. There were no elevators, so we had to carry all of our luggage up the stairs. There is no air conditioning in the hotel, so they prop open the outside entrances to cool off the hallways. There is a large window in the room, allowing you to watch the boats come in to harbor. Our room was nice. We had a queen sized bed and it was really comfy. The bathroom was small and smelled kind of funny, but it served its purpose. All in all, the room was very nice and clean. The hotel is right next to the harbor, which allows it to be a walking distance from shops along the water. The tour boat company is right next to the hotel, so we were able to walk outside and immediately get on our boat. We also enjoyed a short walk along the harbor to watch the fishermen bring their catch in. The Best Western has a fabulous location in the town of Valdez, allowing you to walk around the town and shop. We had a wonderful stay, and would stay here again if we went back to Alaska.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
Thank you so very much for choosing us for your stay please come back to see us.

"Not a good value for your money"

2
26/07/2016

I rate this Best Western a 2 because of it's value. For $200.00 a night I expect more than what they offer. I would have rated it a 5 if they were charging $100.00 a night. I stayed in Valdez for 2 nights. One night I stayed here at the Best Western and the second night I stayed at the Mountain sky hotel. For the money the Mountain sky hotel was a better deal. As for the Best Western here is my review: The room was clean enough for a man and his two sons but I would not have brought my wife here. The room had two queen size beds that were comfortable and the bathroom had good water pressure and the hot water was plentiful. The room had a nice flat screen TV, isolating fan, small mini fridge, small coffee maker. Valdez is a very small town so all the hotels here are in easy walking distance to everything. The Best Western is the closest to the Harbor. What makes this Hotel a 2 is that you are spending $200.00 a night for a room that does not have any Wi-Fi, The TV has a limited basic programming no premium channels. The coffee maker was filthy ( not dirty) Filthy. There was no air-conditioning and the breakfast was comparable to cheaper motel fair. Yes the Hotel has a family of rabbits that live in the back yard but again the whole town in overrun with rabbits. It rained both days I was there so walking around in the rain feeding the rabbits and looking at the boats in the Harbor turned out to be our major source of entertainment. If you come to Valdez and want to fish just remember that the boats fill up fast in the summer so book a few months in advance. Valdez was a last minute decision for us and we could not beg, borrow or steal our way onto a charter boat. There are a few good places to eat in town but not that many. Valdez has one expensive gas station in town along with a carwash. The sights and scenery are good for a one day stay, two days if you can get a spot on a charter boat. Also remember that if you do get a spot on a boat and end up catching some fish, The town provides flash freezing, and shipping for your fish if you have someone back home that can receive it. I looked at the service and discovered that to package and ship 50 pounds of fish back to Houston it was going to cost me $300.00.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
I am really sorry we did not meet your expectations while you were here.

"Decent hotel with some drawbacks"

3
25/07/2016

My daughter and I recently stayed at Best Western in Valdez for 5 nights. The hotel was clean and staff was helpful and friendly. Unfortunately, the Wifi broke after the second night and was out throughout the hotel the rest of our stay. Our room was on the second floor, overlooking the parking lot. The hotel has no air conditioning (apparently, this is the norm in Valdez), and the weather was fairly warm so we left our window open (otherwise the room would have been quite hot). Unfortunately, there's a lot of noise in the parking lot at night (people talking for a while, cars and motorcycles starting up) and it's quite bothersome. Breakfast was good and the hotel location is great. A darling family of bunny rabbits lives behind the hotel and is fun to watch. The hotel doesn't have an elevator, so be prepared to carry your luggage up the stairs if you're on the second floor. There aren't many hotel choices in Valdez, and Best Western is probably one of the better options, despite things that could be improved.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
Being in a remote are like Valdez makes it hard to be able to fix things fast like the Wi-Fi so I do apologize for the inconvenience.

"Alaska Stay"

4
24/07/2016

The appearance and overall cleanliness of the hotel was very good. The room was pretty clean except for some hair in the tub when we checked in. The room was very warm and there is no air conditioning. There is a fan in the room on a stand, but that provided little relief. It would have been better if it were a box fan that you could put in the window. The water temperature in the shower kept fluctuating from hotter to cooler so it was hard to control. They definitely need more outlets in the room. They provide a complimentary hot breakfast, which was very good. The breakfast is what pushed my overall rating to very good instead of average. I would consider staying there again unless there was a place available that had air conditioning.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
We will do our best to improve on the problems you experienced Thank you for your feed back.

"It's a Best Western - Basic but Adequate"

4
23/07/2016

I don't expect a lot from a Best Western and with that in mind this place was fine. Reasonably comfortable bed, basically clean though overall the place felt a bit trampled under foot. Two washers and dryers for guest laundry but only one of each working. The free breakfast was very basic and while you can get your standard high sugar, high fat food not a lot of options for the healthy eater - but did find some oatmeal. There is a good sized refrigerator in the room and a microwave.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
Thank you for staying with us and also for your feedback I am glad you found the Oatmeal we also carry yogurt, Gluten free cereals Eggs,Almond milk,Fresh fruit and Omelets for the health conscious people.

"Not happy"

1
18/07/2016

Upstairs, hot, shower had hair all over tub. Downstairs wall vent held together with tape. Did I mention hot hot hot. Really only choice in Valdez. Won't come here again. Too bad beautiful scenery. Ceiling fans would be nice.

"Best place to stay in Valdez"

4
18/07/2016

Location, location, location is what the Best Western is all about. It is near great sightseeing adventures, fishing boats, restaurants, and the gorgeous harbor. The staff were warm and welcoming. The room wasn't fancy, but we didn't go all the way to Valdez to stay in a hotel room.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
Thank you and we are so glad you did not stay in your room and got to enjoy the beauty of Valdez.

"Good location with helpful staff"

4
17/07/2016

Don't be put off by the "old motel" look to the place. The rooms are nicely sized with excellent beds and good amenities. Views are splendid. For the price, we found Best Western Valdez to be one of the top locations on our trip. The town is really delightful, and the staff represent their community proudly. For its superb location alone, we would recommend this property to travelers. The staff and facilities make it the choice!

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
We Thank you for your gracious comments hope to see you in the future.

"Good location, rooms are average"

3
16/07/2016

Rated #1 in Valdez, doesn't say much for the others. The room was clean, I think, hard to tell with the aged carpet and fittings. Housekeeping needs to pay more attention to making sure the room has everything that it should have, like toilet paper and tissues. They provide a microwave but no utensils to eat your food with - go figure. The hotel also advertises that they are recycling conscious, yet do not provide enough hangers to put your towels on. I will only stay here again if there are no other options.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
Thank you for your review I am sorry we did not meet your expectations, but to be fair there is plenty of room for your towels and I have never seen eating utensils in a room that was not a kitchenette .

"Best choice in town"

3
16/07/2016

Not much to choose from in Valdez and the Best Western is the only modern hotel available. Rooms & common areas were clean but the walls are paper thin, so if you have to get up at 5am do your neighbors a favor and talk softly! There's a decent restaurant attached for a good lunch/dinner choice and the hotel offers a complimentary breakfast for guests ( but it's a small room). Wifi in these remote areas is very weak so don't expect to do anything more than check email.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
We thank you choosing our hotel for your stay

"good place to explore Valdez"

3
14/07/2016

We stayed here three nights during our Alaska trip. Great location! right at the harbor. We saw all the boats and the beautiful scenery out of our hotel room. Parking is in front of the hotel. Busy but we always found a spot. Very convenient - you can just walk from your hotel room to for example the glacier cruise boats, they leave right in front of the hotel. Hotel is a bit old but we were OK with our room, although it was maybe at the small side and the whole corridor/rooms all had a bit an old, dusty smell. It was quite warm when we were in Valdez, maybe that's why. Internet wifi in room available, although not super speedy. Staff at reception is friendly, and breakfast is just a bit better than average hotel breakfast (one day they had french toast which was really good). We had dinner twice in the restaurant attached to the hotel - good food (but slow service as it was busy but still worth to go there) Would for sure recommend when staying in Valdez!

"Basic and disappointing"

2
13/07/2016

We stayed here for 2 nights in June 2016. The location of the hotel is great - right on the harbour, with scenic views and close to local restaurants and other amenities. However, it lacks in style, cleanliness and atmosphere. The room was a good size but had a strange smell, and we had to open the window to ventilate and cool the room. Laundry is self-operated, which is inconvenient but at least cheap! The breakfast is terrible - the food is as plastic as the cutlery, with disposable plates, and served in a really small room, which gets crowded and there are not enough places to sit even in the corridor area. The bar is friendly and overlooks the harbour, but be aware you cannot charge drinks to your room. Security is potentially an issue - the fire door just below our room was permanently open and could be used to enter or exit by anyone, resident or not. Overall we were glad to move on!

"The best hotel we stayed in Alaska"

5
11/07/2016

We stayed in 5 cities in Alaska, and found this is the best hotel. It is clean, quite, comfortable. Especially we appreciated their shower head, which is adjustable, and we also appreciated their in room coffee maker and microwave oven, which makes our life more convenient. The staff are very friendly. It was a very pleasant stay in this hotel.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
Thank you so very much for choosing our hotel for your stay in Valdez. We hope to see you in the future

"A lovely motel right on the harbor in Valdez"

5
10/07/2016

This is a very nice hotel that is perfectly located on the Harbor right near restaurants, museums, day adventure day trip shops and boat rides. The motel is clean, the rooms and nice size and they offer TV and WIFI and the breakfast is good with fresh fruit and hot items also. The beds and bathrooms were clean and good. We will stay here again when we come back to Valdez.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
We are very glad you had such a great time hope to see you soon.

"Noisy at all hours but the restaurant is pretty good"

3
06/07/2016

My fiance and I just got back from a 12 day trip to Alaska and this hotel was sadly our least favourite. Check-in When checking in the receptionist was a bit cold. She was not directly unfriendly but we had much warmer welcomes during our stay in Alaska. I personally felt like we were inconveniencing her a bit. At least check-in was pretty fast (we also managed to just get in front of an entire coach of people thank goodness). The next day we asked reception for help booking an excursion and the young lady at the desk was friendly, helpful and polite so it seems like their staff has a mix of higher and lower performers. The Room The size of the room was fine however it smelled very musty and was hot all the time. The decor was also pretty dark and depressing. In my opinion all the carpets and curtains need to be replaced with fresher and brighter alternatives. We had a 'harbour view room' and it was more a view of the car park with a bit of the harbour in the distance, which left us feeling a bit disappointed. The car park also means a lot of noise. Even gone 1am loud engine noises kept waking us up. The Restaurant Probably the best part of this hotel. Some of the pasta dishes were surprisingly pricey (pasta of all things!) but it was at least delicious. The restaurant staff were all friendly and did a great job looking after all of the guests. The Breakfast Both of us found it ok, especially the morning they served pancakes (which were a little dry but we both found them palatable enough). Overall the offering of this hotel isn't bad but it really could do better. Valdez is pretty remote and I am sure that results in limitations difficult for them to control but there are definitely some improvements that this hotel could make.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
Sorry we did not meet your expectation I will use your input to better our hotal and staff for the future. Thank you for your comments.

"Nice room at a nice location"

4
06/07/2016

This is your best choice in Valdez. It locates right next to the harbour with great glacier view just from the window. The hotel looks old from outside but was remodeled inside and looks nice. It is a little compacted but fits four people well. The bathroom is fancy and clean. However, the breakfast is very mediocre and below average among best Westerns.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
We are glad you enjoyed your stay Thank tou.

"Average Stay in Valdez"

3
05/07/2016

The drive to Valdez from Anchorage is amazing and beautiful. Unfortunately, Valdez has limited options for lodging, and the Best Western sounded like the best bet because it was close to the harbor. Check-in was slow. I stood at the counter for ten minutes before someone arrived. The receptionist seemed annoyed that she had to do her job. We had two rooms -- both located on the first floor directly by the door with people coming and going. We had to hear a lot of conversations and suitcases rolling by at all hours. The rooms weren't lit well, and there was a musty smell. We had a parking lot view. We had trouble with the television at night and had to call and request help twice. Breakfast was average. We didn't see anyone refilling food or cleaning tables as needed. I needed to wash some clothes on one occasion. Only one washer and one dryer were functioning so customers were competing for the machines. Not a good experience. Our impression of the Valdez Best Western is that is is not ever going to be an outstanding hotel until management cracks down and makes some serious changes. As it stands, unfortunately, it's just an average place to stay.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
The front desk personnel have been talked to there is no reason for this kind of an attitude so has the breakfast attendants as for the laundry area sorry for the inconvenience but when something breaks down here it's not like I can run to the corner store to pick up another one. So again I apologize.

"Could do better!"

2
05/07/2016

The location of the Best Western is great - close to the harbour and to local restaurants. However, the complimentary breakfast was pretty dire: unappealing scrambled eggs and unappetising bread and pastries. Also why on earth do you need cardboard bowls and plates and plastic cutlery? This is not at all environmentally friendly and seems to go against everything Alaska stands for. The rooms were OK, though rather dated. Ice water and free coffee in the reception was a nice touch.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
So sorry we did not meet your expectations We will do better next time. The plates and bowls are bio-degradable.

"Good, but some issues"

3
04/07/2016

This motel is in a great location with a view of the bay from the room. We tried to check in three different times in the afternoon, and even at 4pm they weren't ready for us. Finally we got to our good-sized room with two comfortable chairs. However, the room was poorly lit. Also, we had to call for a maintenance man twice--once to fix our TV and once to fix our sink. The bed was comfortable, and we had a quiet night except for some squeaky floors. The bathroom was small with some counter space. The shower head was good, and we had plenty of hot water. The breakfast room was small and crowded, and they were slow to restock items. They offered pretty good eggs, sausage, French toast, oatmeal, etc. We ate dinner one night at the attached restaurant (Roma Italian Kitchen). We were not impressed with the food, and the service was extremely slow. We had a good lunch at a reasonable price at Mike's Palace down the street.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
We do our best to get you into your rooms on time employees are hard to come by in our remote area we do apologize for this

"Diesel Fumes In Room"

2
02/07/2016

Got lucky to get a room by the Coast Guard boats. Had diesel fumes coming in the open window from the boats. They don't have A/C, it was so humid and warm in the room we needed air. We had to get a room on the other side of the building. WI-FI was useless, read the sign. Yet going to dinner a couple of blocks away we had great WI-FI. Having the front desk call tech support and them having me change things on my laptop made icons disappear. I spent a lot of time trying to undo what they messed up. Saw a child spill a liquid in the doorway into the breakfast area and reported it to the front desk and two other employees walked past it and just looked at it. No one ever cleaned it up. When trying to go to dinner, in the rain, we saw an employee sitting in the BW van in the parking lot. We asked if they did close by shuttles. We got a big "NO". So off in the rain we went. What is the shuttle for?

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
We have to have a secure wi-fi the service you found was unsecured sorry. the shuttle is for airport runs and the driver was on his way to the airport thank you for your input and sorry for the experience.

"No Elevator"

2
01/07/2016

So there is handicap parking, handicap ramps but there is NO elevator!! Really?? So my family carries my luggage up and I took my time climbing the stairs. Hated that!! No A/C in the room on the hottest day of our trip...78 degrees I believe. We did have 1 fan in our room and obtained another. So with fans and an opened window we survived. The complimentary breakfast was satisfactory.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
Our handicap rooms are located on the first floor. There are no elevators in Valdez be cause the nearest elevator company is 300 miles away so service to maintain it is nill sorry for the inconvenience.

"Modest, but best hotel in Valdez"

5
27/06/2016

I've stayed at the Harbor Inn six times over the past ten years and each time is better than the last. There have been many upgrades through the years and constant improvement. This time Courtny at the front desk was extremely helpful and very friendly. Anywhere else this would be a very modest hotel, but it's the best that Valdez has to offer, with a great location right on the marina and a good restaurant and bar attached. I was in Valdez for a theatre conference and all agreed that the Harbor Inn had the best breakfast (included) of all the hotels in town, with eggs, sausage, fruit, yogurt and cereal. The wi-fi can be slow, as the sign at the front desk proclaims, but it was complimentary. There is no elevator to this two-story building and no bellman service, so ask for a ground floor room if stairs are a problem.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
We are so happy every year to see the theater conference come to town I am always trying to improve the guest experience I am so glad you have noticed. See you next year and Thank you for choosing us.

"Slipping Down Hill"

2
25/06/2016

Have stayed at this hotel numerous times over the past twenty years. Usually was a good stay with a nice eatery attached. Things have changed in 2016! Here's some tips: 1) Dinner, please allow 2 hours for mediocre Italian food to arrive at your table andyou may want to bring your own water for the wait. Also in the dining room get ready for the floor show: waitresses and bus staff bickering on whose job it is to do what. 2) Amenities: You also may want to bring your own coffee and shampoo for the morning as there must be a shortage of these items here for the past two days. 3) Parking: Valdez is a small town so the walk to the hotel isn't bad. Good luck finding parking in there lot due to numerous boats, trailers, and other obstacles that take up guest spots. 4) "Free Breakfast" Yes, if you beat the other guests there...and you better be quick. 5) The rooms are HOT...not the good kind of hot....Just the stuffy and uncomfortable variety. 6) Wi fi is kinda like when your garden hose gets a kink in it, at best!

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
We are sorry for your negative experience I can tell you we are short handed so wait times have been an issue The bickering on the floor is unacceptable and will be addressed. I am just sorry we didn't meet your expectations and we drop the ball hopefully we get another chance to make thins right.

"A very good Inn and a good price"

5
25/06/2016

We were happy with the accommodation and service of this hotel. We appreciate the bathroom shower head, which can be adjusted, the coffee maker and microwave oven in our room, so we can make tea or hot water conveniently for drinking.Old people are accustomed to drink hot or warm water, rather than cold or icy water. The room temperature is easy to adjust, and the bed cover is not too heavy as most other hotels provide to their guests. It made our stay very comfortable. The room is quiet and very clean.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
We are so very happy you enjoyed your stay with us.

"Good quality Best Western"

5
24/06/2016

Good quality Best Westerrn Hotel, extremely comfortable bed, clean room, one of the best breakfast buffets i had on my 10 day Alaska vacation. Wide variety of food items and excellent selection of fresh fruits. Hotel was also a great value for the cost. Would stay there again. Only complaint was it was 82 degrees outside and they do not have airconditioning. To be fair this warm weatherr is unusual for Valdez.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
Sorry we can not control the weather ! I am glad you enjoyed everything else that we can control hope you got home safe and hope to see you again.

"Lovely area"

3
23/06/2016

The room was clean, the check-in was fast and the lady at the front desk was nice and helpful. The breakfast was decent. The only issue was our room was about 80*. The thermostat was down all the way and it was uncomfortably warm. The key card stopped working after breakfast on our last day, we couldn't get back in our room to pack up. Check out was at 11, we were back to our room by 9:30. The office fixed it right away, but kind of irritating.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
Sorry about the not so common heat wave we had and no air Thank you for your comments hope to see you again.

"Right on the Harbor ! "

5
22/06/2016

We booked our stay at best western during our 2 day stay at Valdez ! It's very close to the main Harbor and everything from supermarket and Anadyr adventures ( with whom we booked our kayak trip ) was within walking distance ! Room was comfy , nice and huge for 4 of us . Staff was courteous and helpful . There is a restaurant downstairs which serves awesome food with a nice view ! Breakfast was usual next morning . All in all , a nice choice of hotel around Valdez ... Very very close to main Harbor ..

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
We were so glad you had a great trip please come again.

"Average hotel in a beautiful location"

4
21/06/2016

There are not a lot of choices of places to stay in Valdez, so I went with the chain hotel, and it was a good choice. It is right on the harbor and walking distance to anywhere in the small town of Valdez. The breakfast was typical of hotel breakfasts and the room was standard. We had warm showers in the morning because the water did not get hot. Since there is a check-in rush when the ferry arrives, it took a while to check in, but the woman working the desk was very nice. I asked specifically for a room that was not near the elevator or ice machine, and she said she had never had any noise complaints for this room. When we got to our room it was right next to both! When we asked to change rooms, she was kind about it, and though we may have had a nicer view with the first room, I slept better with the quiet. We stayed two nights so we could do a river raft tour and hike before we headed north. I really like the little town of Valdez. Remote and beautiful with character.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
Just to classify we do not have an elevator......I am glad we could accommodate you Thank you for the great comments Hope to see you again.

"Average"

3
20/06/2016

Not many places to choose from as far as accommodations. Valdez is small, and lodging options are limited. The location is great, service was excellent, free breakfast was good. Lodging was average, but what I expected.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
I am sorry are lodging seemed to be average please feel free to let us know what we need to work on so that we can provide a better experience. thank you for taking the time to comment and Thank you for staying with ue.

"Clean, comfortable, great location!"

4
19/06/2016

Our hotel room was very clean and the bed was SO comfy!! There was a variety of choices offered for breakfast and the ice cold water offered throughout the day was a nice bonus. Be sure to notice that the high top tables in the lobby. These are great breakfast seating options since the breakfast room itself is quite cozy. The hotel is located right beside the small boat harbor as well as on the canal where the boats come and go out into the sound. We sat and watched the boats as well as a few sea otters. It was great! Tip: Ask for a room facing the parking lot so that the afternoon sun doesn't heat up your room. Keep in mind that most places in Alaska do not have air conditioning.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
I am so glad you were able to enjoy our beautiful scenery and wild life thank you for staying with us.

"On the harbor"

4
18/06/2016

Best Western is in the harbor and convenient to most places in town. There is a restaurant and breakfast buffet. The hotel is basic and tired looking. This is not a luxury hotel so do not expect that. Our room was clean and we had everything we needed. It was a little noisy but we had the window open due to unseasonably warm weather. Hotel staff were pleasant and provided what we needed when asked.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
We Thank you for your comments and are glad we were able to serve you.

"Great Location"

4
17/06/2016

Best Location in Valdez on the Harbour front, easy check in (helpful staff), large room on the ground floor so at least being solo I did not have to drag my luggage upstairs. Breakfast was hot/cold good choice and plenty of room to sit and eat. Restaurant & Bar on site but others around, not much else in the town but good time had.

"Probably the best place to stay in Valdez"

4
15/06/2016

Friendly staff, OK breakfast, good water pressure in the shower, comfortable beds. We had room 301 which was a very large room. No elevator to get to the 2nd floor. Does have a fitness room, on site restaurant and laundry machines available to guests. The pet rabbits running around loose in the back courtyard are a hoot.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
Thank you for your kind words we hope to have the chance to serve you again.

"First trip to Alaska"

5
08/06/2016

The hotel was very easy to find and was in a convenient location. Staff was very friendly at the front desk at both check in and check out. The room was very clean and comfortable. The only problem I had was with the shower and hot water in general. The water had to run for a very long time before it got hot. Then while I was in the shower the water would alternately get ice cold and then very hot so I had to several times get out of the shower spray and wait to adjust the water again. The breakfast was the best we have ever had at a hotel. The presentation was excellent and included two kinds of eggs, sausage, hot oatmeal with several topping and mix ins, yogurt with fruit to add, and two kinds of fruit--many more choices and healthier than most.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
So sorry for the water we are fixing the problem I am glad the rest of your stay was good Thank you for staying with us hope to see you again in the future.

"The Easy Choice"

4
06/06/2016

This is about as good as it gets. You're right on the water. There is a restaurant and bar on sight. Breakfast in the morning. You're just a few steps from the piers. The view is amazing looking out over the harbor.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
I am so very glad you enjoyed your stay with us please come back and see us.

"Hotel staff needs to learn more about their enviroment"

4
30/05/2016

Have worked in retail most of my life, and always know answers to specific questions, staff should take the incentive to learn about all offerings of your establishment. Wish i could have purchased your amazing pillows.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
Sorry for not being informed about pillow sales at my front desk this comes up so very little some information gets forgotten. Thank you for staying with us and I hope we get a chance to serve you again.

"bedding not washed"

2
29/05/2016

Our room was just ok, but the bedding smelled like someones body and hair -there was also dried blood on my pillow. It was definetly not washed prior. There was also a couple hairs in the bathtub upon arrival. Things like that change your overal experience and creep you out.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
I am truly sorry for your bad experience at our hotel I really wish you would have brought these thing to out attention so we could have tried to make your stay with a more enjoyable experience.

"Ok place to stay"

3
28/05/2016

Hotel needs to be updated and go no smoking and no pets.Old building odor (stale smoke) is present. People who work at the hotel were very nice and helpful.There is late night noise due to the lounge open to the parking lot. Due to lounge and restaurant, parking for hotel guests is limited.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
Smoking room going soon we only have two left on the property I give up pet rooms though sorry. Thank you for your comments.

"Beautiful views"

4
23/05/2016

The rooms were clean but small and hot. The plug in fan provided in the room needed cleaning. No elevators. Friendly staff and great restraunt and bar. Could use more information about things to do around the area.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
Thank you for your comments hope to see you again soon.

"Fairly good place to spend a night or two"

3
22/05/2016

We were traveling out of season (first week of May), so the B&B's were still closed. So we booked a night here and it turned out to be a good stay. To hedge our bet, we paid an extra $10 to get a slightly nicer, water view room. Also, we asked for and got the top (2nd) floor to ensure any noisy neighbors wouldn't keep us up. Due to the orientation of the hotel, water views are limited, but it's still worth going for whatever upgrades you can get. When you stay at a hotel like this your experience can be strongly impacted by your neighbors. Room was fairly typical for a BW, but had everything you need. King bed, a cabinet with a mini-fridge, microwave, and 42" TV with cable channels. There was a work table and task chair, a separate wing chair with ottoman, and a table with a drip coffee maker. The bathroom was not super large, but the shower had lots of pressure and hot water. Room was a nice size and super clean. I liked that the window opened, for fresh air. There's no A/C, but it wasn't needed on this visit. Noted a small fitness center, but didn't use it. The large foyer has exposed log beams and a couple of cabinets with local crafts. One unusual feature is an on-site barber shop. Don't bother with the onsite restaurant, Roma Italian Kitchen. We tried it, and discovered it is very expensive for what it is, and it's not that great. There's a few other options for eating within walking distance. Check the restaurant reviews. We wish we'd gone to Nick's. Location is on the harbor, but our room was quiet and picturesque (though not romantic if that's what you're looking for). But it is a working harbor so you may hear noise pretty early in the morning, like 7AM. There are plenty of places to walk to, especially if you're there in the summer. There are rabbits everywhere outside. Room numbers appear to start from the waterfront end (101/201) and go up from there up toward the other end of the hotel. Service was not that great. The check in process took 15 minutes because the one person was overwhelmed by a group of construction workers checking in trying to use a company account and having to call back to an office somewhere. Then that night a fire alarm went off and everyone had to evacuate to the lobby, and it took them about 30 minutes to figure that out. The fire alarm wasn't their fault, though, and it makes for a good story. Overall we were happy with our stay here, and considering the area, it was a good value.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
Thank you for all of your kind words SORRY for the fire alarm and the slow check in. We hope to see you again sometime !

"Decent"

3
20/05/2016

We found ourselves looking for last minute lodgings in Valdez since the b & b where we had advance reservations were not available for our 4pm checkin. We dashed over to the BW and got the last two rooms. Prices were reasonable and breakfast was included and tasty. The place is a tad tired but our rooms were clean and the view was lovely. The place was ordinary but there was really nothing terrible at all so we were, in the end, very happy to have stayed there.........as opposed to driving another 400 miles to Anchorage!

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
I am so glad we were able to help you and that you had a pleasant stay with us.

"Lovely hotel"

4
15/05/2016

This is a very nice hotel near the harbor, but the view was blocked by fishery buildings. The room was quite comfortable. They offered an excellent hot breakfast with many choices. I would stay again if in town.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
Thank you for you comments we loved having here.

"Basketball tournament in Valdez, alaska"

3
03/05/2016

The Best Western hotel in Valdez is the best hotel there. It was quite loud with noisy basketball players staying in most of the rooms and running up and down the hall. The view from the hotel was beautiful and the breakfast was a nice bonus!!

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
We are so glad you enjoyed your stay Please come back and see us again.

"Ruined my trip"

2
01/05/2016

I was called for noise for the tv and talking to my daughter while the neighbors were banging on the walls. I went for a late walk and the staff was rude as hell. waited for ever to check in and OUT. The bar staff was talking crap on patrons were bar sitters could hear!1 this place is efed up!! I just stayed at BW pioneer in Fairbanks and it was Great!!! I will never stay At BW valdez for sure

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
I am truly sorry for the experience you received from my hotel I have brought your concerns to my staff and have been assured this will not happen again. Once again we are sorry we did not meet your expectations.

"Lovely marina view May 31, 2015"

4
16/04/2016

This was day 26 on our Cross-Canada/Alaska tour, we stayed here for two nights and relaxed from a long day of driving from Seward. We especially enjoyed the beautiful Bridal Veil Falls as we were entering the town, which is also very charming. The hotel lobby is very nice with beautiful logs in some areas, the staff extremely friendly and helpful. The buffet breakfast is good and plentiful, hot and cold. The room itself was a bit small and did have a musty smell. There is no a/c but the window opens. There is a fridge, micro and coffee maker. The room was clean and bed comfy. We had a room facing the marina. We had dinner at the hotel restaurant, ordered Chilean sea bass and it was excellent. The service was personal and friendly. We toured the museum which was really interesting. We walked to the Alaska Marine to pick up ferry tickets and again were greeted by helpful and friendly staff. Staying in Valdez was a highlight of our trip.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
We are so glad you made us part of your trip Thank you so much.

"Ok but cannot expect more"

3
06/04/2016

There are not many hotels in Valdez. This one could be the best in town however several points are disappointing. Noise from the upper floor and the couloir, poor breakfast, small bathroom, some smell in the room, are the main issues. But let's remember we are in Valdez, the door of the last frontier...

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
We are sorry we did not meet your expectations.

"Not as clean as people say..."

1
02/04/2016

I have to say that I frequently review properties that I visit since I was in the lodging and hospitality business for 10 years and managed everything from 2 star properties to platinum five star properties. This is a guest's opportunity to make management aware of problems and to let others know that there could be potential problems for their stay, or it could help sway them in their decision to book elsewhere. In the case of the Best Western Valdez, I would say book elsewhere unless you have no where else to go... The rooms we requested were "non-smoking" however, they had been smoked in. There was film on the windows from the smoke and the towels in the bathroom also smelled of smoke. The rooms also smelled of funk, mildew, and must. If you stay here, your clothes will smell the same as well. The windows are operable, so management should consider opening them and airing out these rooms before a guest checks in. At first glance, the room was "clean enough", but the closer you started looking, the more frequently you would see things such as toe nail clippings, or body hairs in the shower and along the shower edges. Additionally, the toilet in our room had been plugged up by a housekeeper or previous guest with too much toilet paper so the toilet would not flush. That is something that should have been mitigated or caught by housekeeping or the inspector prior to any guest checking in. The next morning, we asked the young man at the front desk to please have it resolved by plunging, or snaking it while we were out skiing. We came back and found that he had not taken care of the work order. The maintenance guy came by with a plunger and took care of it. The next day, the same thing with the toilet. This time we had to hunt down a plunger from the girl at the front desk and do it ourselves. There is something wrong with the toilet and I would hope that you track your work orders to see a trend emerging...the toilet in the room we stayed in needs to be snaked - there is a problem, please fix it for future guests. Other than the guy at the front desk who dropped the ball on the toilet work order, the staff was really charming and helpful. Wifi is slow... One other recommendation -- put in a designated smoking area outside of the entrance to your property. Now that AK has joined the majority with a smoking ban, help those who do not want to breathe in someone else's carcinogen smoke into their body and give the smokers a sheltered place to go.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
I am truly sorry for you experience here with us and I have no doubt you may have some problems what I do not understand is if you worked in this industry why you did not bring all these problems to my attention so I would have had the chance to correct the issues. I would like to know what room you were in and your dates if you can call me with this info I'll be more than happy to try and make this right. I have no record of a Sara B staying with us this year.

"Very nice and clean room "

5
28/03/2016

First of all , frond desk was really very nice and polite. Room was clean but pillow could be bigger. Other than that hotel is really clean and beds are very comfortable . We will go back in summertime .price is reasonable , since we are from Alaska , we got discount .

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
Thank you for your review. Hope to see you soon

"Enjoyable stay!"

4
26/03/2016

We stayed two nights during an unexpectedly heavy snow (24 inches fell in 24 hours) and the staff was very helpful both in clearing the parking lot and helping us clear all that snow off our car. The breakfast was very good and the premises were clean. Our room had an odd odor. Not bad or offensive, just odd. But the room was spacious, everything worked great (nice to have fridge and microwave in room), bathroom was clean and nicely updated. Can't complain at all, Valdez is a charming town and worth the visit for sure!

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
Thank you for staying wit us.

"Amazing Hotel & Staff"

5
22/03/2016

I highly recommend the Best Western hotel in Valdez, Alaska. The best part of my stay was the friendly staff that went out of their way to assist me in everything from dinner recommendations, directions, along with other advice, (to even chatting about the area). The rooms are extremely clean, the Internet works great, and the hotel really fits in well to the area, (it looks rustic). There is a great lounge inside the hotel, along with a barbershop. The hotel also has a great free breakfast buffet. They could not improve in any way.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
I am so glad you enjoyed your stay with us. See you next trip.

"Always a good place to stay"

5
22/03/2016

Friendly staff, well kept rooms, great location, breakfast included. One of the great Best Western locations. Restaurant on location for lunch and dinner meals. Rabbits running loose around the outside of the facility. Have stayed here several times and never been disappointed in the service received. There are several places to stay in Valdez but this is the best.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
Thank you so much for the great review !!!!

"Great room, great service, fantastic free breakfast"

5
11/03/2016

Very pleased with our stay. Front desk was quick to help get us checked in and provide a city map with directions to the museum and old town Valdez. Our room was very big with a nice ocean view and a whirlpool hot tub, microwave and 55" tv with a dvd player and cable. The restaurant in the hotel had great food and decor plus a wonderful harbor view and the free breakfast in the morning was a full buffet. Eggs, sausage, biscuits and gravy, muffins, fruit, donuts, cereal, juice. Tasted good too not like it was cheap freezer bucket eggs or anything. Very happy with our stay will definitely come back here.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
My staff & I THANK YOU for choosing us for your stay in Valdez we hop-e to see you again.

"All good except the early morning snow-clearing chaos"

4
06/03/2016

Love this hotel in Valdez. The accommodations are clean and comfortable. The scenery is breathtaking. The bar on-site is great. The breakfast buffet (complimentary) is excellent. But I do have to say, the stay this weekend was tarnished by the fact that -- on a Sunday morning, at 7:30 a.m. -- a very loud busy noisy crew started clearing the parking lot. With no new snowfall, the urgency was puzzling. My room was on the ground floor facing the parking lot, and the noise was unbearable -- a constant loud scraping sound of the trucks scooping up ice and snow followed immediately and repeatedly by the shrill BEEP BEEP BEEP of the vehicles in reverse. It went on for an hour and was horrible. I mean - 7:30 a.m., on a Sunday!?!? Ugh. I have always loved this hotel, but this was really a poor experience. I would hope the hotel in the future works with its clearing crews to manage operations outside reasonable sleep hours -- especially when there is no new snowfall.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
I am so sorry ! the crew knows better than that I will have a word with them again I am truly sorry.

"Nice and clean. Not too bad at all."

4
28/02/2016

Stayed here for 2 days. Hotel itself is not too bad at all. Rooms are clean and as long as you have normal quiet neighbors its pretty quiet. They have free WiFi and your typical free breakfast which is not too bad at all as long as your not a picky high end person (not trying to offend anyone but I have met some ppl who are just ridiculous and think think they are entitled to royalty 24/7). Breakfast is eggs, sausage links, french toast, cereals, yogurt, coffee, bagels, and a few pastries. They also have everything you need walking distance and the Roma Italian restaurant next door is delicious but a little pricey. We came during winter season, I am definitely coming back in the summer. Recommend coming in the summer instead of winter.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
My staff and I Thank you. Please come and see us again.

"Pretty great for the price"

3
20/02/2016

Overall very clean and nice. The beds were hard and sheets itchy. Front desk staff were nice but were not overly helpful. Very nice breakfast but not if you're looking for healthy options. The restaurant and bar had excellent food and service.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
Thank you we appreciate your feed back.

"Great staff, and a nice stay"

4
17/02/2016

The welcome was fine, as was check-in. There isn't much to write about that unless there's some extra-special attention. The room was well appointed, made up right and cozy. I was disappointed the refrigerator wasn't already cool to receive the juice and salsa I bought and brought but it cooled quickly after I turned it on. There was a puddle of water right in front of the sink in the bathroom. I couldn't find a source and the bath mat made short order of it. It didn't get bigger/wetter with my use so might have been a cleaning spill. I went out to the desk to ask about the attached restaurant. I had stayed here before, and eaten at the restaurant but it was under a different cuisine, name and management then. The desk clear absolutely gushed about the food so I figured I'd try it again/anew. It was AWESOME - see my separate posting on it. The hotel was fairly quiet and the night went well. Checkout was simple, east - walked by the desk and dropped my keycard. I'll gladly stay here again when I make it back down to Valdez.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
Thank you for the kind review we try to give every guest a great experience sorry for the puddle on the floor.

"Not terrible"

3
15/02/2016

The first room wreaked of cigarette smoke despite being a non-smoking room. Thankfully the kind young man at the front desk found me another. However, then I was at the far end of the hotel where the semi-trucks park for the night and had to listen to their generators/engines all night. Even with earplugs it was not a restful sleep. Also, the bathroom toilet leaked and the bathroom floor had a huge puddle. One funny thing though was that the mirror on the wall was a lot like a funhouse mirror so I had a good laugh with that. Otherwise clean though so can't complain there. I

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
We are truly sorry for tainted experience you had at our hotel. Please let me know when your back in town.

"Just the best comfortable stay"

4
02/01/2016

Clean and neat hotel. Helpful staff with good attitudes. The breakfast room is casual with a good variety of eats, plus sharing conversations with other visitors in the morning.The on site restaurant (Roma Italian Kitchen) has a beautiful view of the harbor. Great location.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
We are so glad you enjoyed your stay with us we hope to have the opportunity to serve you again. Thank you !

"Family vacation "

5
28/12/2015

The hotel was great. The staff was extremely helpful and nice. Jessica one if the ladies at the front desk. Gave me a map with all thw points on interest. Their continental breakfast was on point and served plenty of food

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
My staff and I THANK YOU for letting us serve you and your family we appreciate the kind feed back please come see us again.

"Definitely the best hotel in Valdez"

4
01/12/2015

I work in Valdez and have stayed at this place every month for three years. It's almost the only game in town. The Microtel is pretty bad, and this one isn't perfect but it's better. If you want a rustic experience, book a room at the "Man Camp". The food has been good in the past, but I haven't tried it with the new manager.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
James C Thank you for your great comments,hope to see you real soon. again.

"Comfortable Night"

4
29/11/2015

My wife and I enjoyed our stay! We had no issues with the facility the water temperature and pressure was AWESOME! The room was neat and clean. The staff was polite and helpful. The breakfast had biscuits and gravy that didn't taste fishy, instant points in my book.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
Robert R I am glad you enjoyed the water pressure and THANK YOU for letting us be your lodging choice while you were here in Valdez.

"Nice motel along the harbor."

4
26/11/2015

Nice motel along the harbor where you can watch the boats go by. Plenty of room in our room, though parking lot fills up and you might have to park in the street. Look for the bunnies in the courtyard. They serve warm breakfast in the morning with eggs, meat, toast, cereal, and pastries. Nice for setting up shop for visiting the area.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
jfong52414 Thank you for choosing us we hope to see you again in the future.

"nice break."

5
02/11/2015

Hotel staff excellent, clean comfortable rooms, walking distance from entire town. Love the resident bunnies. Will stay there again. Hotel right on the water, it is nice watching the ships come in and go out.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
Dear Todd B, Yes we are pretty fond of the BW bunnies and THANK YOU for your review of our hotel

"Best place to stay in Valdez"

3
31/10/2015

This is the best place to stay in Valdez. Mind you, that is a low bar but this Best Western hotel matched my experiences at other Best Western hotels so this is not a bad choice - clean, quiet and decently laid out. The climate controls worked. The attached restaurant was closed for renovation which was a real bummer because my experience (100+ times over 30 years) is that this is clearly the best restaurant in town.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
Dear Mark , Thank you for choosing our place for your visits to Valdez. We thank you for your kind comments my staff and I strive to make everyone stay a memorable one.

"Lovely location"

4
25/10/2015

The Best Western Valdez is not markedly different to others in the chain but it is in a terrific location right next to Valdez harbour. In fact, there is a courtyard with chairs where you can sit and watch the fishing boats travel in and out - there is a family of rabbits here too. The breakfast is included and it is excellent, it is however, often shared with bus groups so get in early for the best spread. Our room, which faced the carpark, was clean and comfy but the carpark can be an issue - tours arrive at different times up until quite late and people tend to stand about talking as they wait for their bags to be offloaded...it's noisy and they are oblivious to the fact they are outside someone's window. Apart from that, shops are nearby as is the harbour for kayak hire, there are several restaurants within walking distance, many with views of both the harbour and the mountains. Laundry facilities are available. The wifi is pretty good and also complimentary. Staff were very helpful and friendly. Recommended.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
RipleyG, Thank you for your GREAT comments and we will try to remedy the tour noise.

"Any Harbor is Welcome in a Storm"

3
03/10/2015

Valdez. End of the road. End of the pipeline. Not really the kind of place you expect 5-star, European elegance in a hotel. Thankfully. Because, you won't find it here. But you will find a hotel that matches your expectations. Comfortably adequate. But nothing more. Clean rooms, but paper thin walls where you'll hear your neighbor's poodle snoring. Fitness center, but only one treadmill, stick back I. A closet where there's no circulation. Million dollar view out the window, but the window won't open for circulation. You get the idea. Not disappointing, but not impressive either.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
AKflyboy Thank you for your comments they show us where we may be able to WOW you next time. I am pretty sure all my windows open if I am wrong please call me and let me know.

"A Great Place at the End of the Road"

4
27/09/2015

We had been touring Alaska for two weeks and this was our last stop. The drive to Valdez is spectacular. We had no trouble finding the hotel. Check in went smooth and our room was excellent. Very big and clean with a nice King Sized bed. The only draw back was no elevator which normally is no problem for us but my husband is having some heart issues and carrying heavy suitcases up the steps was a little "iffy". The room was quiet. We were upstairs on the back side so the view was not good but we didn't really care. There was a comfortable chair to relax in and a nice desk chair for computer use. We would definitely stay again. This was our cheapest room during our two weeks of traveling.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
Doris C Thank you for your GREAT comments they show us where we may be able to WOW you next time.

"Just okay"

3
24/09/2015

I ended up getting a smoking room as that was all they had left. The room was decent, but never got used to the stale smoke smell :( The breakfast was as expected. The location was the best part about this hotel.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
DeneMiles Thank you for staying with us sorry that was the only room left please come back and see us again.

"Great desk staff, not -so-great bartender"

3
23/09/2015

We stopped in for a bit of advice & found Steve to be incredibly helpful. He was so helpful, that we sought his advice twice. On Monday night (football) we stopped in at the packed bar.The view from the bar is so beautiful. Unfortunately, the world's grumpiest bartender was on duty. Could not wait to leave.

BWValdezHarborInn, General Manager at BEST WESTERN Valdez Harbor Inn, responded to this review
sugarpie241 Thank you for choosing us for your stay I have passed your praise on to Steve and yes I have also passed on your discontent to the grumpy bartender so sorry for this.

"Valdez Harbor Inn"

2
18/09/2015

When we came to check-in, we had to wait for her to finish her vocal personal call with her son before we could be served. Then the room keys were fouled up. Once in our room it was 97 degrees with the heat turned OFF. There was only one small window and no fan to control the temp. VERY awful experience here.