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Best Western Plus Hotel Franklin Square Inn Troy/Albany, Troy

4.5/5  - basé sur 560 notations.
1 4th Street, 12180-3225, Troy, United States - See map

Our award-winning hotel is located 0. 4 miles from Rensselaer Polytechnic Institute (RPI) and at the center of historic downtown Troy, NY. The Best Western Plus® Franklin Square Inn Troy/Albany offers comfort and convenience within a short distance of all the major Albany, NY attractions. Troy, NY is where the Hudson River meets the Erie Canal. The one-time shipping center is no longer an industrial powerhouse - but architectural reminders of its glory days remain. Federal-style estates, industrial-era factories, Georgian brownstones, and 20th century bungalows lend a sense of history to leafy neighborhoods and cafe-lined waterfront. Stay at the Best Western Plus® Franklin Square Inn Troy/Albany as you visit historic Troy, NY, tour RPI, or attend your next wedding or event at one of our two luxurious ballrooms. the Franklin Plaza and Franklin Terrace. We look forward to having you with us!

Best Western Plus

Hotel Franklin Square Inn Troy/Albany

LABEL_ITINERAIRE

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Hotel advantages

  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Silver
 
based on 559 guest reviews
NOTE ISSUED
Excellent
309
Very Good
160
Average
49
Poor
27
Terrible
14
REFER TO NOTICE
Business Business
106
Couples Couples
117
Family Family
240
Friends getaway Friends getaway
48
Solo travel Solo travel
36
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Enchanted city in Troy"

4
17/09/2018

We had an amazing time visiting Troy for the enchanted city!The hotel was right in the middle of all our activities, next to beautiful old Troy by the hudson river.The staff, the breakfast were great

Sarah C, Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for choosing our hotel to stay with! Glad you enjoyed your time here in Downtown Troy.

"Great night stay"

5
12/09/2018

Room was upgraded since we are members. Greeted promptly upon arrival. All information given by a smiling front desk attendant (appreciate the smile!). The room was in pristine condition. Had enough towels. Very clean. Lots of pillows. Space to spread out. Breakfast was awesome. Quite a spread and variety of everything in the room. It was very clean, bright and well-staffed. Would definitely stay here again. Next door is Dinosaur Barbeque. Best BBQ that we've had in some time. A nice addition to walk to since we were unfamiliar with the area.

Sarah C, Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for choosing our hotel to stay with! It was a pleasure having you stay with us and hope to see you again.

"Excellent hotel!"

5
09/09/2018

Hotel has it all- newly refurbished and love what they did to it. Comfy beds. Good location. Great breakfast, including a couple gluten free items. Beautiful bathrooms and decor and excellent staff all around. It gets booked up pretty quickly around popular college weekends so book well in advance.

Sarah C, General Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for choosing our hotel to stay with! We are glad you had a great time and hope to see you again soon!

"Best staff anywhere!"

5
07/09/2018

The staff, from the front desk to housekeeping, couldn't have been nicer or more accommodating. The location was perfect. We were there for a wedding and could walk to everything. We can't wait to go back.

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for leaving us a kind review! We are glad to hear that you found our location convenient when celebrating a wedding. We look forward to your next visit!

"Wedding weekend at beginning of summer"

5
01/09/2018

Everyone at the hotel was very friendly and helpful. The free breakfast had everything you could possibly want at breakfast. There was free parking and close to shops and restaurants. I left a large umbrella in my room. The staff went back and retrieved it. They mailed it back to my house free of charge.

Sarah C, Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for choosing our hotel to stay with. We are glad you enjoyed your stay and the location. Happy to hear you received your umbrella!

"genuinely deluxe property throughout with service that was beyond amazing and all at a reasonably modest price"

5
26/08/2018

This is a thoroughly deluxe property throughout. Every aspect of it was way above average and what one might expect at a luxury hotel costing a lot more. It has just been remodeled and everything throughout is essentially brand new and just gorgeous. The design of both the common areas and the rooms is elegant. Our room had every amenity and the TV worked great and I believe it had a lot of channels. The staff on the front desk were all amazing, considerably above average in professionalism and friendliness. They also made a great recommendation for dinner and recommended a place we really, really liked (Dinosaur BBQ). The breakfast was very nice. Although we were able to park on site (just barely as we got the last spot), they do have a plan for overflow parking which I think is great management. At $140, we thought this was quite reasonably priced. There was simply nothing to criticize here about anything. Loved this place and will stay here again if ever in Troy. FYI, this place is located just off the highway and thus is very convenient for travelers just passing through. Will be posting a video on YouTube soon showing how nice the place truly is.

Sarah C, Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Dear John, Thank you very much for taking the time to write us a wonderful review about your experience! The team here is thrilled to hear such positive feedback. We have the best guests and love to make Troy feel like a home away from home for each and every guest. We are also glad to hear you enjoyed Dinosaur BBQ. We recommend trying their sliders next time you're in town! Thank you again! We look forward to your next visit! Best, Sarah

"Good hotel and good service"

4
24/08/2018

The hotel was well mantained and the staff was always very open and helpfull. If you need a taxi, please take into account that the taxi service they use is not really responsible, so it is better Uber if is not urgent. Enjoy Troy! :)

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Dear Antonio, Thanks for taking the time to leave us feedback! We hope you enjoyed Troy and look forward to your next visit!

"Road trip stop for the night"

4
14/08/2018

This Best Western is lovely and the breakfast gets a 10. French toast, sausage, scrambled eggs, hash browns, yogurt, 4 types of juices and 4 types of fruit. Plus, cereal, muffins, and cinnamon rolls. The rooms are clean and neat. The only negative was when we arrived at our room the ac was set to 60. It was freezing and the shower curtain would not stay in the shower so we got water on the floor in the bathroom.

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for taking the time to leave us a positive review! We appreciate your feedback regarding breakfast - we know how important it is to start your day off right! Your feedback regarding the room temperature and shower curtain are appreciated as well and we will be using this information to better our services. Thank you again!

"DONT BE FOOLED"

1
09/08/2018

This is a beautiful hotel, being remodeled and in a lovely area. Breakfast is one of the best I have experienced in this chain. Artwork around the hotel is excellent. As long as you don't encounter any issues it is great. Apparently they are having power grid issues, Power kept going off and on all night. TV rebooted loud each time into on. Woke us up all night. Husband couldn't sleep due to CPAP not working with no power. Made for a miserable next day. Management blew me off and told me it wasn't their issue since it was power company not them. Connecting door to next room either hollow door or not insulated. Could hear every word and movement from them even when they were not being loud and obnoxious. If you want a good interupted nights sleep look elsewhere.

BestWesternHotels, Corporate at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"Good Stay"

4
08/08/2018

This hotel is in a great part of town making it easy to walk around and enjoy the shops, restaurants, and coffee shops nearby. Parking was always available. My room was clean and comfortable, so really no complaints there. My first impression of the hotel was not perfect, however, as one of the women working reception was quite unfriendly and not helpful. We called down to the front desk after checking in as well to inquire about a late check-out, but they were also unable to help and seemed unaware of this concept. I will say that the gentleman working the late shift down there was very friendly, as was housekeeping. Ultimately I had a fine stay at the hotel, and I would come back.

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for choosing our hotel to stay with. We do our best to accommodate every guest inquiring late check-outs. As it depends on availability, I hope we offered the change for you to have a complimentary late check-out for your stay. Hope to see you again.

"Weekend visit"

4
08/08/2018

Stayed here on a Saturday night. Room was very clean. Loved the barn doors on the bathroom and shower. Comp. breakfast was good, plenty of choices. The only negative is that it has limited parking. We had to park on the street when we came back at night.

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for choosing our hotel to stay with! For your next stay with us, we have a complimentary parking garage as an option for our guests. Ask any of our front desk staff that are available 24/7 to direct you to it. Your feedback is very important to us as we use it to improve the future stays of our loyal guests, including yourself.

"Weekend trip"

3
04/08/2018

The hotel was well situated in the city and the staff friendly. Accommodation very comfortable. The food at breakfast time was ok but the staff allowed the hot food trays to run completely down which resulted in people having to lin e up!

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for choosing our hotel with!

"Location & Breakfast + Beds -"

3
24/07/2018

We stayed one night for a wedding held across the street. The room was standard, looked clean. I was allowed to book an hour early and I appreciated that after a long drive. Good: location, especially for the popular wedding venue across the street. Breakfast is great, loads of options, clean. Bad: bed has a large loud plastic sheet on it, crinkled all night with every move. Pillows were awful for me, so puffy; I removed them and slept with no pillows. The room came with a nice closet, good sized fridge, ironing board. We could hear the people in the next room very clearly, so I'll assume the walls are super thin. I did not hear street noise, just the man and woman talking through the wall, and they weren't shouting, just having a conversation. Overall I liked how the room looked and it's location and breakfast, but I slept very poorly due to the crinkling and bad/no pillows.

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for choosing our hotel to stay with us! We hope to see you again and will be using your suggestions to continue providing exceptional experiences to our loyal guests including yourself.

"Not as clean as expected"

2
19/07/2018

Although the hotel looks clean, they do not vacuum their carpets at all! After walking around my room barefoot for only an hour, the bottoms of my feet were BLACK and covered with hair that did not belong to me!!! They need to vacuum and deep clean their carpets!!

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
We are very sorry for the experience you had, that is not a standard we hold ourselves too. I passed the concern to our housekeeping department. If you are ever in the area again, please give us a call. We would like for you to give us a second chance to provide an exceptional experience.

"A Wonderfully Hospitable Stay"

4
09/07/2018

I went there for my cousin's wedding along with several other family members. The hotel staff were so friendly, helpful and courteous! The location was right across the street from the wedding venue and the town of Troy is very quaint and welcoming. It was a great experience and their breakfast was a wonderful start to each day!

Sarah C, Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for taking the time to review your stay with us. We are happy to hear that you and your family enjoyed your time here for a wedding! We also appreciate your positive comments about breakfast - we know it's the most important meal of the day!

"Hair all over the sheets...."

1
02/07/2018

I tried to stay at the Hotel for a wedding being held across the street June 30th 2018. Upon coming back to the room at ~12am my wife an I pulled back the comforter to find that the sheets had not been changed from the previous guest(s) - the sheets were covered in hair and other particles. The front desk had nobody available to clean the room or any other available rooms. We had to leave the hotel at 12:30am at night.....what a dump.

Sarah C, Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Dear Guest, On behalf of our entire team, I would like to apologize for the inconvenience you experienced upon arrival.There seemed to be miscommunication with a new member of our housekeeping staff regarding the status of the room. We are so sorry that this affected your weekend with family. Please, if in the future you have the occasion to stay with us again, do not hesitate to contact us directly for a complimentary stay in one of our suites. Very Best, Management

"Tight Parking But Nice Enough Place to Stay"

3
28/06/2018

My husband and I stayed at the Best Western Plus Franklin Square Inn Troy/Albany on an overnight trip to Albany. We arrived late (~12am) and had a hard time finding parking. We were finally able to squeeze our car into one small space we found. Check-in went smoothly and quickly, and we were in our rooms no more than 15 minutes after entering the hotel. The room didn't have a lot of frills but it was comfortable. We were exhausted from a long drive and slept very well. The temperature of the room stayed as cool as we set it and the bed was very comfortable. We had plenty of space to get ready the next morning. The hair dryer worked a bit slowly, but it was about what you'd expect from a hotel hair dryer. The location was close enough to some stores and restaurants to find everything we needed. I would recommend this hotel to someone looking for a short stay with no "extras."

Sarah C, Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for choosing our hotel to stay with! Your feedback is very important to us and helps us to implement exceptional experiences to other loyal guests in the future, including yourself. On behalf of our entire team, I would like to apologize for the inconvenience of parking. If you are ever in the area again, we do provide complimentary parking on our property and also in the Uncle Sam's parking garage next door. I hope you were able to enjoy the complimentary breakfast that was also included in your stay! Hope to see you again.

"Beware "

2
16/06/2018

This hotel gives a great first impression when you walk in and a few of the staff go were very nice. The first problem is parking or lack of. Hotel is under construction and contractors are taking up many guest spaces so you might have to park in city parking garage, not safe. Next is the run down rooms, stained comforter, sheets with holes in them, a layer of dust on everything, floors that were not vacuumed properly and the worst of all, body hair, and not just one, on the sheets. I called front desk who at first told me they were sold out and could bring clean sheets and then called back with another like room was available. This staff member was very apologetic but this is unacceptable. AC units are loud and do not keep temperature consistent and just to finish off the trip, cleaning ladies cut in front of myself and other guests for breakfast. Unacceptable and would never stay there again or recommend to anyone.

Sarah C, Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Dear Guest, We sincerely apologize for the issues you experienced during your stay with us. I was very disappointed to read of your experience during your time with us. We appreciate you taking the time to leave us a review and share with us this information. Cleanliness is our biggest priority and we know how important comfort is especially when traveling. This level of service is not acceptable and we will have since taken action to address the departments mentioned. Please contact me directly with any additional information regarding your stay with us so we can discuss this further and pull up your guest profile. Please do not hesitate to contact the hotel directly at 518.274.8800.

"Last Minute Reservation - Glad That I stopped."

5
14/06/2018

With the threat of bad weather, I needed to get inside. I'm glad that I made the reservation. This hotel is one of the best hotels that I've stopped at. Desk staff were very professional. I was quickly checked in. A plus for me was the freshly baked m&m cookies that I grabbed a handful before getting on the elevator. The room on the third floor was really nice. Everything was in good working order. There was a micro-fridge but no microwave. Very large flat screen. Strong wifi signal. Comfortable bed. Thick blackout curtain that got the room dark. Breakfast was fantastic. The french toast, scrambled eggs, and hash browns were fantastic.

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for choosing our hotel to stay with! Glad you were able to beat the threat of bad weather. We work hard to provide exceptional experiences and services to our loyal guests, including yourself. We all hope to have you stay with us again!

"WOULD OF BEEN GREAT BUT...."

2
13/06/2018

Clean, accommodating, restful and they have a superb self service breakfast set-up. So I was visiting because of a wedding next door, Kayla at the front desk was really helpful in setting my room up. The process was really seam less. We arrived to our room really late and they did not have any of the Deluxe rooms available so I was skeptical. NOT TO WORRY, my room was clean , small but clean and comfortable for both me and my boyfriend. The Deluxe rooms are beautiful though, as my other family members were able to snag on of them. SO I would of given the hotel 4 stars if it wasn't for the disturbing phone call I received the following day after I checked out. I received a phone call from an alleged police officer, stating that someone had stole the MIAD'S phone. I said sir, okay and he said we have cameras that show that person coming from your room. He states are you local.... FIRST OF ALL , why would ME A HOTEL GUEST need to still a cellphone from a MAID!!!! ASK YOURSELF THAT. Not only was I offended but utterly disgusted that the hotel would even allow them to contact guest accusing them of stealing anything. Furthermore I didn't have maid service my entire stay, so I am not sure what they were talking about. Although all best western are privately own I can assure they would not approve of this type of behavior.!!!!

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of the entire team, I would like to apologize for the incidents that have happened after your stay with us. It is protocol for the local police department to make phone calls to guests when an incident occurs at our hotel. You were not the only guest for the weekend that was called. Your cooperation has helped us and we apologize again. Thank you for the positive comments regarding the rooms. I have passed the feedback along to the housekeeping department so that we can continue providing exceptional service to our loyal guests, including yourself. We hope to have you stay with us again.

"Clean, well appointed, great breakfast set-up..One of the Best-Best Western Experiences I've had"

4
10/06/2018

Clean, accommodating, restful and they have a superb self service breakfast set-up that really sealed the deal for me. The staff was very courteous especially the 2 gentlemen who kept everything stocked and refreshed in the self-service breakfast area.

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for taking the time to leave us a review! We appreciate your positive feedback about our breakfast selection and service team. We hope we have the pleasure of welcoming you back in the future!

"Service really good, pet odor in room"

4
01/06/2018

This is the second time I stayed here but didn't realize it was a pet-friendly hotel until we stopped on our floor and saw a man walk out of his room with his dog. This was fine, the hotel was not noisy due to pets, but when we got to our room, it smelled strongly like a wet dog. Because we arrived so late and were exhausted from moving our college son out of the dorm at RPI, I didn't bother asking for another room.

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for the ratings and feedback. I apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. On behalf of our entire team, we would like to provide you with a complementary upgrade for your next stay. Also, we do offer a RPI discount rate that I would like to apply to your next stay. Hope to see you again!

"If This is the Best The West Has ....Go East"

2
30/05/2018

Got a pet friendly room , Room Wreaked of wet dog. Tried to air out room with bathroom vent, bathroom vent was broken. Windows do not open, There was only one sheer curtain that provided minimal privacy . Curtain was not able to block the street lights at night nor the sun in the morning. There was only 25 accessible channels on their Direct TV . The soda machine was also broken. Leslie at check in was excellent and the main lobby looked nice but after that it was down hill.

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Dear Guest, Thank you for taking the time to review your stay and provide us with constructive feedback. I see in your reservation that you requested a pet friendly room and had an animal stay with you. We sincerely apologize for any lingering smell that was present upon your arrival. We know how important it is to be comfortable when staying at a hotel. I have brought this issue and concern about the vent to the attention of our housekeeping and maintenance department to ensure that this room receives our full attention. Please reach out to us directly for your next stay or with any other feedback. We would love another opportunity to provide you with a superior experience, Sincerely, Sarah AGM

"Great hotel"

5
29/05/2018

The hotel has been renovated with comfortable rooms and inviting lobby. Breakfast was varied and the oatmeal was perfect (not always easy to find). The was convenient to many downtown with many restaurants and cute shops nearby. Local people were helpful and friendly. I think the hotel is a great place to stay and will definitely go back if in the area.

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Teresa, Thank you for your positive feedback and ratings. I am glad to hear you enjoyed our breakfast! We strive to provide superior service and experiences to you and other loyal guests. We hope to have you stay with us again in the future!

"Great place to stay in Troy"

1
24/05/2018

Great location in downtown Troy, near restaurants, quaint shops and farmers market on Saturdays. The rooms are updated and clean. Yummy breakfast included in the rate and tea/coffee and drinks available 24 hours. Staff are helpful and

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for the great comments you mentioned about the area and our hotel! However, I am confused by the rating you gave the Best Western Plus Franklin Square Inn with the wonderful comments. I hope for you to contact us to let us know how we can improve in future for you and our loyal guests. As a staff, we value your feedback and hope to see you again!

"Home of Uncle Sam"

4
30/04/2018

The motel was very clean and nice. the staff were professional. Hallway at night was a little loud, but stay was comfortable. We had a wedding across the street, which made it extremely convenient! The photos throughout the building were of Troy, and were very tastefully done! Plenty of parking. Our room overlooked the Hudson river, that was a nice view. I would recommend this motel if you are staying in the Capitol region.

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
We are glad to hear that you had a great time at the wedding! The artwork in our hotel is by a local photographer, Michael Galitelli. We are glad you enjoyed your stay and hope to see you again in the future!

"Great location, nice hotel"

5
26/04/2018

This is a very nice, clean, charming hotel in downtown Troy. We were here on college tour, and the front desk informed us kindly they offer RPI discounts if we visit next time. We walked from the hotel to tour the streets in Troy. Many interesting old Victorian buildings. It is also very close to RPI.

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for leaving us a review on Trip Advisor. Glad to hear that you were able to explore the streets of Troy! There is a definitely a lot of history pact into this city. We hope you enjoyed your tour of RPI, we do offer an RPI discount - we look forward to your next visit!

"Great Location, Staff and Breakfast!"

5
25/04/2018

We have been on College tours so we have seen a lot of mid-priced hotels around NE and this little "Gem" has it all. Rooms are clean and bright. Bedding and Pillows are firm. (could use a nightlight in the bathroom). Breakfast staff was two young men that made sure everything was stocked and clean. They smiled and made eye contact as they worked. Scrambled eggs were made two different ways (Plain and Steak, Cheese Pepper and Eggs) and kept fresh. Good selection of fresh pastries and yogurts, excellent coffee machine! All the other things like waffles and fresh fruit that you would expect. Shout out to Karl at the from desk in the morning. I needed to print a parking pass that had been mailed to me. He asked me to forward the email to him and he would print it. For some reason the email wasn't coming through. when I told it was for a Rensselaer parking pass, he said no problem, and went through past emails found one he had don for a prior guest, printed it and we were on our way! The front desk crew the night before also gave us great detailed reviews of restaurants within walking distance.

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for taking the time to leave us a review on Trip Advisor! We are glad to hear that you enjoyed our full hot breakfast in the morning. Our breakfast team knows how important the first meal of the day is! We are also happy to hear that Karl was helpful in printing out a parking pass. He is a great asset to our team! Thank you again for your kind review, we hope we have the pleasure of seeing you again in the future!

"Best Place To Stay in Troy!"

5
22/04/2018

We always stay at The Franklin on our visits to Troy. It's in the heart of historical downtown, with easy walking to all the great restaurants, shops and bars, and your only steps away from Troys fantastic farmers market on Saturdays! Year after year, the staff is the same, and always so helpful and friendly. You feel as though you're staying with family! Rooms are well appointed and very clean!

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Meredith, Thank you for taking the time to rate and review us on Trip Advisor. We are so happy to hear that you are able to enjoy all aspects of our hotel when you are visiting Troy! We greatly appreciate your kind feedback, and I know our staff looks forward to welcoming you back soon! Have a great day!

""If you love feeling like you are home...""

5
19/04/2018

The friendliest staff here we've ever met in our experiences; they treat us like family, go out of their way to please and genuinely enjoy helping! The rooms are neat, clean and well maintained. The décor is clean, elegant and comfortable. Nice vibe. The popularity here is great, too. Always something going on. The breakfast is tasty with an assortment of delicious foods...with 24 hours courtesy infused iced citrus water and cookies :) It's so peaceful here you'd never know you are in the hub of traffic and nightlife. Great value for your money. Worth every moment :)

"A pleasant stay in a fetching river town"

5
18/04/2018

The room was clean and comfortable. The parking was easy. The breakfast was good. And the hotel has tremendously convenient proximity to the many attractive aspects of downtown Troy. But perhaps the distinguishing characteristic of this hotel is the friendly staff. Especially during crummy weather, settling in for the night at this inviting place was a genuine pleasure.

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for reviewing your stay with us! We are glad to hear that you enjoyed our breakfast and explored the local attractions in downtown Troy. Thank you again for taking the time to write a review. See you again next time!

"great overall visit"

5
17/04/2018

Great location, services, rooms, staff, and decor. No issues and no complaints with hotel. Weather was a bummer but still could walk to several places to eat and drink. Hotel staff quickly replaced needed breakfast items. Will book here if in the area again.

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
We are so happy to hear that you enjoyed your stay with us. We are ready for warmer weather as well! Hopefully you will come visit us in the summer and check out our local farmers market

"Noisy heater, wrong information in booking.com"

3
17/04/2018

Hotel entered incomplete information in Booking.com causing a surprise extra amount to be due at checkout. Not a big amount ($19) but an unpleasant surprise. Front Desk staff did not offer to reduce bill by this amount. Heating system in room extremely noisy, even at low fan setting.

"Amazing hotel with even better staff!!"

5
16/04/2018

The Best Western Plus Franklin Square Inn was the hotel we chose to host our wedding guests for our April wedding at the Franklin Plaza in downtown Troy, NY. When we booked the block initially the hotel was beginning renovations and adding rooms/suites. We began working with Leslie King who was incredible from the jump. Leslie and her staff did everything and then some to make out wedding weekend incredible. We used the Mezzaluna room for our guest on fri and sat and her staff went above and beyond making it work incredible for our needs. By the end of the weekend our guests all knew the staff by name and couldnt stop raving about how accomodating they are. The new rooms are absolutely beautiful and the renovated areas of the hotel were awesome as well. The morning breakfast was incredible for what you think of a free hotel b reakfast. There isnt a better location to stay in downtown Troy, you're in the heart of all the action the city has to offer. Our guests loved staying here and we were so happy from start to finish. Cant thank everyone enough!

"wedding weekend"

5
09/04/2018

great location to have a weeding. the hotel was across the street from the wedding venue. the two worked in unison. also the hotel had a great hot breakfast and service was second to none.the hotel had a private dining room that they gave us form the weekend, so we had a place where everybody could meet without having to worry about other people listing

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
We are so glad to hear that you and your family and friends had a great time celebrating the wedding! We loved having you stay with us and wish everyone the best! Thank you for taking the time to leave a kind review.

"Nice hotel"

4
05/04/2018

This is great clean hotel and in a good location for exploring the downtown on foot. I had an issue with noise of AC/heater unit but rest of stay was great. They have a clean spacious breakfast area with good selection.

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for taking the time to leave us a review and share your feedback. We apologize for the issue you experienced with the heating unit and had it inspected after your departure. We know how important it is to have get a goodnight sleep and are sorry to hear about this inconvenience. We are glad you were able to enjoy breakfast in the morning and hope we have the opportunity to welcome you back in the future.

"Best all around place to stay in Troy!"

5
31/03/2018

Walkable to anywhere you need in downtown Troy. Close to several great places to eat. Great value , staff and rooms. Great view of the bridge! Been coming here for over three years, always my first choice.

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you so much for leaving a kind review! We are glad to hear that you've enjoyed coming here the past 3 years. We greatly appreciate your loyalty to our hotel and look forward to your future stays with us!

"Excellent Hotel Experience"

5
27/03/2018

This was a very nice, very clean hotel, with excellent fitness center, breakfast, and staff who helped me out when I misplaced some of my possessions. The fitness center was extremely nice with a better variety of equipment than most. The breakfast also had a wide variety of very good options. I was struck by the cleanliness of the hotel throughout.

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
We are so glad to hear that you enjoyed our breakfast and brand new fitness center! Thank you for your kind words regarding the amenities. Cleanliness is our #1 priority, we want people to feel at home when they stay with us. Thank you again, we hope to see you in the future!

"Quiet and Comfortable"

5
21/03/2018

Excellent over night stay in Troy. The room was located in the new section of the hotel, and I found it well appointed - modern and very clean. Easy walk to restaurants, shops, and bars. The bed was comfy, and my stay was quiet and restful.

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
We are so glad to hear that you had a relaxing stay and that you found our hotel convenient for walking to local restaurants and shops! Thank you for writing us a review! We hope to see you again in the future.

"Great Hotel"

5
18/03/2018

Very clean and presentable hotel. No problems noted during the stay. The room was clean and the staff was very friendly. Breakfast was well presented and the food was decent. I would definitely recommend.

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
We are glad to hear that you enjoyed your stay with us! We appreciate your feedback and hope we are your #1 choice when you come to Troy!

"Warm welcome in a charming atmosphere"

5
11/03/2018

The Franklin Square Inn is a warm and friendly family run business that reflects the good taste of the owners in unique touches. The decor honors Troy, and also has a welcome individuality in many of the rooms. The staff are welcoming and very helpful.

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for taking the time to leave us a positive review! We love being apart of Troy, where we are surrounded by history and a supportive community. Your feedback is greatly appreciated. We hope to see you again in the future!

"Wedding weekend"

4
10/03/2018

The hotel and staff are very nice. They were very accommodating for my daughters wedding and all of our guests. My only complaint is the parking. They put on a new addition and used the parking spaces. They should have a valet if you need to go off site to park

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Congratulations! We are so happy that you and your family had a wonderful time celebrating your daughters wedding. We apologize if parking was an inconvenience, we recently acquired parking in the garage next door.

"Highly Recommended"

5
26/02/2018

I was in Troy for four nights at the Best Western Plus to take care of my college student after surgery. He stayed at the hotel with me to avoid the chaos of the dorm. When I arrived, I explained my situation and asked if the breakfast room, meticulously clean, with coffee and microwave etc was available 24 hours. It was indeed, but the staff went above and beyond by delivering a microwave to my room within minutes so that I could heat up food for him that he could tolerate. Anything I needed, any request was met with unfailing helpfulness and very personable professionalism. The housekeeping staff worked around us and delivered anything we needed. I just can't say enough about the customer service we received from each and every member of the staff I interacted with. But it wasn't just the customer service that was worthy of note. The rooms were comfortable and clean as a whistle. The breakfast was plentiful with a lot of options, eggs fixed multiple ways, waffles, yogurt, potatoes, breakfast sandwiches etc depending on the day. I loved the hot oatmeal with toppings. It was delicious and I had it every morning. The coffee machine was terrific and the coffee was fantastic! The location is great, directly across the street from a fantastic BBQ restaurant and within short walking distance to a slew of other restaurant, of all types and ethnicities, and coffee shops. The staff was more than helpful again with suggestions and maps. My son was on a limited diet but I wasn't so that was welcome. The Hotel is also quote close to the college. I would make it a point to stay here again, and when I left, I made sure to tell the folks at the desk that I had a better stay here than at some 5-star properties where I've stayed. The only lack would be a restaurant on site for the occasional room service, particularly in the situation I was in, but there are so many options in the immediate area that it really wasn't a problem.

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Dear Pam, Your kind words are greatly appreciated, and I have shared them with entire staff! We are so glad to hear that your son's surgery went well and that he was able to rest comfortably at our hotel - We know it is not always easy being away from home! Our staff wants to make sure each guest is able to feel like they have a home away from home when they come to Troy. Thank you again for your detailed feedback regarding the members of our team and our breakfast. We hope to see you both again in the future! Best, Sarah

"Friendly Staff; Great Hotel"

5
26/02/2018

We spent one night here while on a college visit. A great hotel! Good location in downtown Troy. Easy to walk to several restaurant options. Staff at front desk are super friendly and helpful. Gentleman keeping cookies and the breakfast full was awesome. Hard working and friendly. Our room was very nice; not super large, but fine for us and our short visit. Seemed recently painted. Looks like it might be getting new carpet soon, just because it doesn't match the hall. Everything maintained and as expected. Breakfast in the morning was excellent. Large area, plenty of tables. Many, many options all filled and delicious. Probably one of the better hotel breakfasts we have had. We would stay here again.

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
We are so glad to hear that you enjoyed your stay with us! It is great being in downtown, there are so many great restaurants to choose from. We hope you had just as great of an experience at the college and hope to see you again in the future.Thank you for taking the time to write such a kind review!

"So accomodating!"

5
16/02/2018

I arrived in Troy late on a Friday night with my 2 sons in tow to visit colleges. I had accidently booked my room for the next night. Damon at the front desk didn't miss a beat. Without making me look foolish (even though it was entirely my fault!) he canceled my reservation for the following night, rebooked me for the night I actually arrived AND honored my price even though the only room left available was a deluxe room. He was AWESOME. And, the hotel itself it lovely. Very clean and welcoming.

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
We are so glad to hear that you had a great stay with us, and that Damon was able to help with your reservations! There are a lot of great colleges in this area - we hope your sons enjoyed their tours! We hope to see you again if you find yourself back in Troy!

"Inviting location & staff"

4
05/02/2018

This location is quaint. The front desk staff are well-dressed and professional. Some of the rooms are newly renovated, so be sure to request one that is. I did not try the breakfast, but the breakfast area looked clean and well-spaced. We have stayed here twice and would come again if in the Albany/Troy area.

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for taking the time to review your stay with us! We are glad to hear you enjoyed your stay with us and hope to welcome you back for a third visit to Troy!

"Troy overnight"

5
28/01/2018

This was a very nice hotel, the room we stayed in was very spacious. It well decorated and really comfortable. Located just a few steps from the dinosaur BBQ and numerous shops and eateries. Will stay again.

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for taking the time to review your stay with us! We are glad to hear that you enjoyed your time in Troy. We love being so close to Dinosaur BBQ - best ribs in town!

"GOOD STAY"

4
12/01/2018

On our way to Florida, we were looking for a hotel for one night. We found the Best Western Plus a nice hotel well located in the heart of downtown Troy/Albany. The room was comfortable and the staff friendly.

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
We are glad to hear that you enjoyed your stay with us! Thank you for taking the time to write a review. We hope you have a safe trip to Florida - Enjoy the warm weather for us!

"Franklin Square"

5
11/01/2018

We were there for a wedding on Ne Years Eve, The staff was very professional and courteous. . The hotel is beautiful and the rooms were very nice.. The breakfast the next morning was excellent. If you wanted something special the staff was there to assist you n any manner

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for taking the time to leave us a review. We are so glad to hear that you had a great time celebrating with the wedding and bringing in the New Year! Thank you for your positive feedback, we hope to see you again in 2018!

"Very disappointing"

2
09/01/2018

I booked this hotel for an RPI visit. Unfamiliar with the area, I expected a very nice hotel based on description, reviews and price. Very disappointed to find an old, poorly maintained, and dirty place. Parking is separate from the hotel and I did not feel quite safe walking from parking garage to hotel at night.

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Dear Guest, Thank you for taking the time to give us your feedback. I'm sorry to hear that we did not exceed your expectations. We are in the process of remodeling the rest of our hotel to compliment the new addition. If you find yourself back in Troy or visiting RPI we'd love the opportunity to upgrade you to one of our deluxe rooms and provide you with a superior experience.

"Great service"

5
08/01/2018

Due to snowy conditions, I arrived very late, 3:00 a.m. The desk clerk got me checked in. The parking lots were all full due to snow so parked in the driving lane along with a box truck. The front walkway had been shoveled and ice melt put down. The lobby was free of any snow or water. Javun, the young man who runs the breakfast, does a wonderful job. He kept everything full, all counters were wiped down, he checked back frequently to assist patrons and he made sure the dining tables were cleared off. Everything was fresh, hot, and appetising.

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for taking the time to review your stay with us. We are glad you were able to relax at our hotel during the snow storm! We are also happy to hear that Javun was helpful, he is a great asset to our team! Thank you again, we hope to see you back again soon - maybe next time when it's a little warmer!

"Overall beautiful hotel with great service"

5
05/01/2018

Ivan the manager was friendly and helpful. All the staff was very caring and accommodated to all of our requests.I would recommend staying here. The breakfast was great. They had a large selection. Everyone could find something they truly enjoyed. The rooms were newly renovated with more work on the way. It was in the heart of Troy and parking was easy.

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
We are so glad to read that you had a comfortable and enjoyable stay with us! Thank you for taking the time to write us a review, your positive feedback is greatly appreciated. We hope to welcome you back in the near future!

"Maybe just an off night but it was very off"

2
02/01/2018

Dirty bedding left in the room. Very lackluster response from staff, including inability to call the front desk and being told to move the dirty laundry myself. Room was dirty and a bit run down too. The free breakfast was very good though.

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Dear Erik, thank you for bringing this to our attention. I am sorry to hear that this is how your experience started off with us. We pride ourselves on cleanliness and customer service. I brought your comments to the attention of our housekeeping and front desk staff to prevent this issue from happening again. Please don't hesitate to contact me directly in the future by calling the hotel. Best, Sarah

"Very Nice Hotel"

5
01/01/2018

I had a nice visit at the hotel. The location was perfect while I attended a wedding across the street. I was in walking distance of entertainment and nice restaurants. The breakfast bar in the morning was perfect, very simple and good. I recommend staying.

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
We are glad to hear that you enjoyed your time here and across the street at the Franklin Plaza. We love our location and are happy to share our favorite spots to grab a bite! Thank you for taking the time to write a review!

"Comportable, clean"

5
31/12/2017

Attractive property - clean and comfortable Guest Room and other areas. Sparkling-clean, well-lit Bathroom. Bedding comfortable. It was 1 degree outside at check-in, but the Guest Room temp was perfect as well as other areas of the property. Extensive breakfast items: anything and everything you would want. Family room-like dining area. Staff was friendly, courteous, and efficient.

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for taking the time to review your stay with us! We are so happy to hear that you had a comfortable stay with us, and enjoyed breakfast in the morning. We are always looking for new items to add to our breakfast! Thank you for choosing us, we hope to see you again!

"Great Stay in Troy"

5
30/12/2017

The BW exceeded my expectations. The room decor was very nice, the beds were super comfortable and the room was spacious. During our stay, the temperature outside was very cold, and yet the temperature in our room was perfect.

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
We are happy to hear that you were comfortable during your stay with us. Thank you for taking the time to provide us with feedback. We hope you have a Happy New Year!

"Very Pleasant Stay "

5
27/12/2017

Stayed here for four nights. Attended a conference in the Franklin square itself. Stay was very good. The room was very spacious for singles. Ventilation was good. It was having good air conditioning system. Room was very clean and the design was good. Staffs were courteous. I had to checkout at odd hour but the staffs very helpful in that odd hour and helped me to get a taxi to go to the airport. I had buffet breakfast at the hotel on all 3 days. I am a pure vegetarian and I had lots of good variety of food for morning breakfast. On the whole it was a very pleasant stay and enjoyed it.

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for sharing your feedback regarding your stay with us! I am happy to hear that our staff was helpful and breakfast was enjoyable. We are continually trying to improve the variety of food items that we can offer. Thank you again for taking the time to leave a review, we hope you will consider staying with us again in the future!

"Christmas with Family"

5
18/12/2017

Want to make you aware of a Excellent Hotel. Free Parking, Easy Check in and Check Out. Room was very clean with Nice Barbecue Eats and Bar right across the Street. Will be back in 2018. Stay at many Hotels and add this on my come back list.

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
It makes us very happy to hear that we are on your "come back" list! We greatly appreciate you taking the time to review your stay with us. Happy Holidays - see you next year!

"BEST, BEST WESTERN I'VE EVER BEEN TO"

5
08/12/2017

Don't let the name foul you, this place is above and beyond amazing. Stayed in a renovated room and it was fabulous. The staff was extremely accommodating and super friendly. Stay here and you will be back again and again.

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for taking the time to write a review and for recommending us to other travelers! We are so happy to hear that you enjoyed your stay with us and look forward to your next visit!

"Excellent experience"

5
08/12/2017

All staff was courteous, professional and accommodating. Hotel was modern and clean. Room was spacious. Hot complimentary breakfast was better than the standard selection. Overall, an excellent experience at a very fair price.

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
We are so glad you enjoyed your stay with us! Thank you for taking the time to share your experience, you're feedback is very important to us. We hope to see you again in the future!

"Attentive Staff"

4
04/12/2017

Just returned from a family wedding. Wonderful staff and breakfasts were delightful. The only drawback was the bathroom, it was very tight (as least in the section we were, don't know about the other rooms available in this hotel). Very little space to place toiletries and hair accessories. Also the lighting was poor. They need to install wall mounted magnifier mirrors with lighting, this would work to solve this minor problem.

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for taking the time to review your stay with us! We appreciate your feedback and your suggestions on maximizing space in the bathroom. We hope you enjoyed you and your family enjoyed your visit and look forward to your next trip to Troy!

"A good stay for the price"

4
29/11/2017

We stayed here Nov 18-22, 2017 and were very pleased with the hotel. We had a small puppy with us and they were very accommodating when we made the reservation to get us a pet-friendly room at the end of the hall away from people we might disturb. The only challenge of this hotel can be the parking, but if you talk to the front desk they will direct to an area behind the property as well as a parking garage next door which is free to park in. The check in process was wonderful and after traveling for two days to get there they made the process easy and simple. The breakfast each day is ok, very typical of what you'd expect from almost every facility that has a breakfast. A comfy bed really made our nights so much better, and I;'m grateful for that. Thank you for your hospitality.

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for taking the time to write a review for our hotel! We are glad to hear that you were pleased with your stay and hope to see you again in the future!

"Best Hotel In Troy, NY!!"

5
25/11/2017

This Best Western Plus was amazing from the moment you walk in the front door and are staring at a casino hotel style chandelier! The hotel has a complete breakfast, not simply a waffle maker, great coffee on demand 24 hours a day, beautiful dining lounge complete with fireplace. The rooms are good size, modern style, plenty of outlets and USB ports, Wi-Fi worked excellent. They went all out on the soap and shampoo and conditioner they leave for your convenience. The room itself was very modern, overlooking the scenic Hudson River.. The room had barn door type sliding bathroom door as well as thick glass barn door sliding shower door entering into a shower stall that is was wide as a bathtub would be. The staff was more than friendly and helpful about the area, the cleaning staff were quick with a smiling 'good morning' if we passed them in the hallway. To say they did a great job would be a under statement!

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
We are all very happy to hear that you enjoyed your stay with us! Thank you so much for taking the time to write such a thoughtful review. We paid extra attention to detail when designing our new rooms to best meet the needs of our guests while they are traveling away from home. Thank you again, we hope to see you in the future!

"Wedding weekend"

5
21/11/2017

We used the Franklin Best Western for accomodations for our son's wedding. The Bridal suite was perfect for pre wedding hair and makeup. We used their small banquet room for the wedding rehearsal and breakfast the following morning with friends and family. It was super convenient to the wedding venue across the street at Franklin Plaza and also to the rehearsal dinner at Dinosaur BBQ. Perfect!

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Congratulations to your son! We are so happy to hear that you enjoyed your time with us and that everything was convenient. We loved being apart of your family's special day and wish you and your family all the best! We hope to see you again in the future.

"Surprisingly cool, trendy, lots of value"

5
17/11/2017

This is not the Best Western I grew up with. This is a cool, trendy hotel with great value - I am not a millennial and still appreciated the vibe; great breakfast and walk-in shower. Changed the way I perceived Best Western.

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you so much for taking the time to review your experience. We are glad to hear that your stay with us was a memorable one! Your positive feedback is greatly appreciate and we look forward to welcoming you back soon!

"Great value"

5
16/11/2017

Stayed 2 nights and had no problems whatsoever. Nice hotel with a great location. Located in downtown Troy and close to many restaurants. Did a day trip to Bennington, VT and it was only a 40 minute drive. Our room was updated and really clean! Hotel staff was great and went out of their way to help us. Morning breakfast was standard buffet type, clean, plenty of selections. Will definitely stay again.

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
We are so glad to hear that you enjoyed your stay with us! We love hearing your feedback and appreciate the time you took to leave us a review. If you find yourself back in Troy we hope you will come back and visit us again.

"Best Western Plus Franklin Square Inn Troy"

4
13/11/2017

Great location for anything in Troy. It is centrally located so you can walk to nearby shops, bars, restaurants and entertainment. The hotel and the rooms are clean. The staff is very accommodating. The breakfast buffet left a little to be desired.

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
We are so glad to hear that you enjoyed your stay with us! Troy is a great city to explore. We recommend checking out the "Enjoy Troy" Facebook page for upcoming events in the future - there is always something new to see or do in Troy. We appreciate you taking the time to leave a review, and we hope to see you again soon!

"Rehearsal dinner and wedding"

4
08/11/2017

Nice hotel, great location for events at the Franklin Plaza. Clean, met all of our needs. Rooms were very small, we stayed in a double it had 2 queen beds, bathroom also very small, odd configuration of the room, who ever designed the rooms, you were unable to open the closet door all the way, made it very difficult to get into, we were there with a group, and everyone complained about the Same thing. Nice breakfast was included. Overall,it served its purpose, we would stay there again

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for taking the time to review your time at our hotel. We greatly appreciate your feedback and hope you enjoyed your time at the wedding. We look forward to your next trip to Troy!

"Excellent Venue for Weddings!"

5
07/11/2017

We had a beautiful wedding at Franklin Plaza (located nearby). Having a nice place for the families to sleep and socialize was great! The Best Western staff was extremely accommodating and the accommodation were very new. The breakfast was nice.

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
We are so happy to hear that you enjoyed your wedding with us! We love being apart of your family's special day. Thank you for taking the time to review your stay with us!

"Best Hotel in the Capital Region"

5
02/11/2017

The Best Western Plus Franklin Inn and Suites hosted our wedding guests, wedding party, and my husband and I a year ago when we were married at the Franklin Plaza. Since we are expecting our first child in December and didn't want to travel too far from home, staying at the Best Western for our 1st anniversary was a no brainer. The recent renovations and addition of the new wing to the hotel have made this hotel the premier location for accommodations in Troy, and the Capital Region in my opinion. My husband and I stayed in the new 2nd floor suite overlooking the river and were blown away by the luxury accommodation in the middle of downtown Troy. We live in Troy, I work in Troy, and we frequent the Farmers Market each week. It's been so wonderful seeing the revitalization of the city itself, but now the Best Western offers an incredible value as icing on the cake. Everything from the wraparound balcony, large kitchen island, double gas fireplace, and the massive bathroom with soaking tub and enormous shower, to the beautiful touches like the chandelier, TV in the bathroom mirror, and the absolutely stunning black and white photos of Troy by Michael Gallitelli that decorate the property truly gave us a wonderful little getaway to celebrate. In addition to the accommodations, the staff at the Best Western is second to none. Everyone is helpful, pleasant, and professional. We can't wait to go back!

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Happy Anniversary and congratulations!! We are so excited for you and your family, and love being apart of your happy memories. Thank you for taking the time to leave such a kind review! We hope you will continue to keep in touch with us and we look forward to seeing you again soon! All the best, Your friends at Franklin Square Inn

"Visitors to RPI"

5
31/10/2017

The location is perfect for RPI visitors. The staff at check in is efficient and welcoming. All staff at hotel is friendly and helpful. Breakfast is included with something for everyone. Tea and coffee are available all day. Clean fitness center.

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
We hope you enjoyed your visit to RPI! It is a great school and we love having visitors stay with us. We are glad that you enjoyed your stay at the hotel and hope to see you again! Thank you for all your feedback

"Weekend Wedding Event"

3
30/10/2017

We stayed at the Best Western Plus Franklin Square Inn in Troy, NY over the weekend to attend our God son's wedding. Upon check in our room smelled of wet dog. We went down to the lobby to ask for a different room which the attendant provided without hesitation. It is nice to have dog friendly hotels but there should be separate rooms for guests and their dogs and rooms for guests without or a way to get the wet dog odor out of the room before it is occupied by another guest.

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for taking the time to review your stay with us. We are so sorry to hear that there was an issue with your room. We will be using your feedback as we go through our renovation to help us make improvements to better the guest experience. Please contact me directly at 518.274.8800 for your next stay.

"Nice Room/Lousy HVAC"

3
30/10/2017

The room itself was lovely and it has great proximity to RPI and the downtown. However, the HVAC system started to make a chugging noise around 4 am, so I got very little sleep. We called the front desk but they were unable to offer a solution. The next morning (at 11 am, check out), the manager was not on duty. I think the staff should have offered some sort of comp, especially given the price (over $200/night).

"Review of Best Western Franklin Square"

5
23/10/2017

Great place. The staff was friendly and professional. The breakfast was of very good quality. Of course the in-room coffee was undrinkable (laugh out loud) but that's expected these days. Also the location was very convenient and the surrounding area was lovely.

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for reviewing your stay with us! We are glad to hear that you had a great visit but we are sorry to hear that the coffee was less than satisfying! We hope you will come see us again in the future.

"Wow! What a nice surprise!"

5
23/10/2017

I don't usually stay in Best Westerns. I went for a college visit and booked this hotel for its proximity to RPI. What a pleasant surprise! The hotel was much nicer than I ever expected!. The lobby is big, nicely staffed and clean. The room was a good size, didn't smell, comfortable bed, clean sheets, nice bathroom, towels and nice soap, shampoo and conditioner. Best of all was the breakfast! Usually the breakfast that is included with a hotel stay is not so great. Again-- I was pleasantly surprised! Nice selection of food--- 2 types of eggs, make you own waffles with fresh batter, breads, muffins, oatmeal, fruit, juices, coffees, teas, etc. It was great! The only slight negative was figuring out how to get into the parking lot once we arrived. The streets surrounding it are one ways with weird angles. But, once you figure it out it is fine. I don't hold that against the hotel as they have nothing to do with the public roadways. Best Western is now on my list of hotels that I would not hesitate to stay in!

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you so much for taking the time to write us a review! We greatly appreciate your feedback and are so glad to hear that you enjoyed your stay with us! We hope you had a great time visiting RPI and hope to see you again in the future!

"Amazing!"

5
20/10/2017

Stayed here for two nights in late September while visiting family. Superb property. Everything is top notch. BW loyalty program made it better for the accumulated points. Centrally located; lots of nearby attractions. Check out the barbecue joint across the street. You will not be disappointed when you stay here.

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you so much for your kind review! We want you and our guests to feel at home when they come stay with us. We appreciate your loyalty to our brand and hope to see you again in the future!

"Great option in Troy"

5
19/10/2017

Newly renovated, this is a great hotel in walking distance to the restaurants and shops in Troy, a small city with fantastic architecture and a Brooklyn vibe. Very capable and pleasant staff, exceptionally clean and well kept rooms.

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for taking the time to review our hotel. We are so glad to hear that you enjoyed your stay with us! We hope to see you again in the future.

"Great Hotel in Great Location"

5
17/10/2017

Excellent staff at the hotel and beautiful rooms in a great part of town. Was very convenient to walk to all the local great restaurants and shops only a few blocks away. I would stay here every time I visit Troy or RPI

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for taking the time to review our hotel! We are glad to hear you enjoyed your stay with us. There is always something new to check out in downtown Troy, we hope you will visit us again soon!

"Happy Travellers"

5
15/10/2017

This was our first stay in Troy, NY and were delighted with our experience - we were cared for so well and found the location ideal for shopping and sightseeing. Will definitely stay here again. We love the Loyalty program.

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
We are so glad to hear you enjoyed your trip to Troy! Thank you for being a Best Western Rewards member and taking the time to review our hotel! We hope to see you again soon.

"Not so wonderful"

3
12/10/2017

The first room we were given reeked. The second room was marginally less stinky. Sort of a wet dog smell. (Which makes me wonder because they DO allow dogs to stay in rooms, and they don't limit dogs to just a couple of rooms.) The AC was very loud, and about every 20 minutes it belched even louder. So guess who got a lousy night's sleep?

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for taking the time to review your stay with us. We are so sorry to hear that you were not able to sleep comfortably during your stay. We will be using your feedback to address these issues.

"AWESOME"

5
12/10/2017

If your in the area or maybe you might want to make this a destination location, you have to try the Franklin Square Inn Best Western. Everything was exceptional and the location can't be beat. You would never regret the decision. The entire staff takes that extra step in making your stay a memorable one.

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you so much for taking the time to review our hotel, and choosing to stay with us! As a team we greatly appreciate your feedback and are so glad to hear that you enjoyed your stay. We look forward to your next visit in Troy!

"Truly a best Best Western"

5
10/10/2017

Staying at the Franklin Square is the best way to experience Troy. Nice new wing, excellent staff service and superb location. The river walk along the adjacent Hudson River is great but the area could use more fine dining areas.

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for taking the time to review our hotel! We are so glad to hear that you enjoyed your stay with us. On your next visit we suggest dinning at Pecks Arcade! They are great spot with a unique menu.

"Wedding"

4
09/10/2017

My husband and I stayed at your Hotel for the night for a wedding . We were very impressed by the cleanliness of the Hotel and the excellent customer service. The breakfast was fabulous and we would recommend this Hotel to all our friends. Thank you.

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
We are so glad to hear that you enjoyed your weekend with us! We love having friends and family stay with us to celebrate their special day. Thank you for taking the time to review our hotel - we hope to see you again in the future!

"Troy,ny"

5
05/10/2017

Ivan was absolutely wonderful to us and when he was not at the desk Damon was most helpful. The location , right on the Hudson, and within walking distance to the shopping area made the whole experience a true delight. We will stay at this location again in a heartbeat.

Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
We are so glad to hear that you enjoyed your stay! Thank you for taking the time to review our hotel. We look forward to your next visit!

"A Great Place to stay in Troy"

5
01/10/2017

A beautiful, newly renovated hotel with a warm, helpful staff. The hotel is perfectly situated near the quaint downtown Troy area. The hotel is within walking distance to restaurants, shops and the wonderful Farmer's Market.

, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
We greatly appreciate you taking the time to review your stay with us! The Farmers Market has so much to offer and it is open year-round. We are glad to hear that you enjoyed your stay and we hope to see you again if you find yourself back in Troy!

"Nice place, good location, great staff"

5
28/09/2017

Nice place, good location, great staff. Much of the hotel is new, convenient to restaurants and highways. Rooms are adequately sized. Good restaurants close by. Breakfast typical. Free parking. close proximity to RPI

, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for taking the time to review your stay! We are happy to hear that you a great visit and enjoyed the local restaurants. We appreciate your feedback and hope to see you again!

"Best Hotel Stay in Troy"

5
28/09/2017

Rooms are clean, well kept, comfortable, staff is friendly and efficient, breakfast is average but hotel features the best coffee in town. Hotel seems to be always figuring out a way to make your stay better. I highly recommend this as one if not The best stay in Troy.

, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
We are so happy to hear that you enjoyed your stay with us! Our team strives to provide each guest with a superior experience. Thank you so much for your feedback - we hope to see you again!

"My Stay at BW Troy"

5
27/09/2017

Although only one night, my stay in Troy was excellent. The entire staff was most courteous and helpful in explaining all the amenities during our stay. Sandra in Housekeeping was very pleasant and eager to see if we needed anything.

, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for taking the time to review your stay with us. We are glad to hear that you enjoyed Troy and had a comfortable stay with us! We hope to see you again soon!

"Very convenient to RPI and/or downtown Troy"

5
23/09/2017

Stayed here while visiting a career fair at RPI. Chose this hotel over the Hilton Garden Inn due to its proximity to downtown Troy. I was pleasantly surprised. Stayed in the new wing of the hotel. Very clean, fresh and modern. Large room with a king bed. Nice bathroom. Only minor complaint is that the very nice shower had no shelving. As a result, you had to put toiletries on the floor. Very odd. Breakfast was free and pretty standard, but very well organized and easy to put together. Nice seating area. Parking was tight due to the location. Traffic flow is a little confusing; just go slow and you'll be fine. Highlight of my one-night stay was downtown Troy. The city has improved so much since I was a student at RPI. Lots of cool places to check out including Rare Form - a great brewery - and Troy Kitchens. I hope to be back.

, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for taking the time to review your stay with us! We are so glad to hear that you enjoyed your stay with us. We love having RPI families stay with us, it is truly a fantastic school and has a great location! We appreciate your feedback and will be using it to make improvements. By your next visit we hope to have better signage in place to help direct traffic to our parking lot and parking garage. Thank you again, and we hope to see you soon!

"Great location"

5
18/09/2017

This was a great location for the hotel. Near some bars and restaurants. Staff was friendly and attentive. The rooms were good size and the bed comfortable! Loved the options for breakfast and it was filling. If I'm in the area again I'd stay here. Price is what you would expect not cheap but also not expensive.

, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
We are glad to hear that you enjoyed your stay with us! Troy has a lot of great restaurants and shops to check out. We hope you will come visit us again on your next trip back to Troy!

"mother of the bride"

5
18/09/2017

décor was modern and clean. The service was great. Beds were comfortable. All the amenities were wonderful. Bridal suite was so comfortable. Fireplace was a really nice feature. Staff was friendly. We were treated like royalty.

, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for taking the time to review your stay! We loved being apart of your family's special day and are so glad to hear that enjoyed the bridal suite! We wish all the best to your daughter and hope to see you again in the future.

"Wonderful stay, clean and convenient"

4
17/09/2017

Visiting RPI with DD on crutches, hotel staff was very attentive. Room clean and breakfast was good. Loved the coffee machine that was available all day. Would recommend and return. Staff was professional also.

, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for taking the time to review your stay! We are glad to hear that you enjoyed your stay and hope you a great visit RPI! We look forward to your next visit.

"Beautiful New Rooms"

5
17/09/2017

I stayed at the Best Western in Troy for a wedding. My friends and I were skeptical and weren't sure what to expect since many places in the region are quite dated. Therefore, when we called to reserve our room, we immediately decided to book one of the newly renovated rooms when asked by the receptionist. The room was beautiful and spacious. One of the nicest rooms I've stayed in for the price. We were all very impressed with the quality and decor of the hotel and the room. I wouldn't hesitate to stay again and I'm very picky!

, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for taking the time tor review your stay. We greatly appreciate your feedback and are so glad to hear that you were comfortable throughout your stay with us! If you find yourself back in Troy we hope you will come visit us again!

"Great location for RPI"

5
16/09/2017

Great location for RPI. Staff is always to professional, knowledgeable and willing to help out with whatever is needed (with a smile). Upgrading the decor and amenities is great to see. Love it. This hotel is my favorite in the area.

, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
We are happy to hear that you enjoyed your stay with us! Our team prides themselves on making each guests experience memorable. We hope to see you again throughout the school year!

"The view of the Hudson River was wonderful. The staff and gorgeous lighting sculptures made the hotel outstanding."

5
14/09/2017

The employees were all happy and friendly. Coming from a service industry, I noticed that immediately. Damon and Ivan were wonderful at the front desk. They obviously enjoyed helping their guests. We also had a nice conversation with Javun (sp?) about cars. The entrance chandelier is fabulous. It should be viewed at night for fullest beauty. I could not believe I was at a Best Western. The suites are gorgeous. As a wedding destination, this hotel is a MUST. No details have been overlooked. We were only passing through, but we will stay here whenever possible!

"A Desperate Stay"

5
14/09/2017

We had an airbnb for 4 nights in Troy. We we arrived, it was unacceptable so we needed a place to stay. We called the BW as we are rewards members and were told by Sarah "just come on over and we will take care of you". Our room was marvelous. Leslie was so sympathetic and reassured us we were in a safe area and a friendly downtown with a lot to do and good restaurants. She calmed me. The breakfast and especially the coffee machines were outstanding! We will stay there again if ever back in Troy.

"Clean, convenient location at a great price"

4
10/09/2017

Stayed one night only; room and bathroom were clean. Good price. Offsite parking, a block away. Room smaller than expected but was fine. Large frig in room was nice to have. Breakfast buffet was typical and good. Would stay here again if back to visit RPI which was only 5 minutes from hotel.

, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for taking the time to review your stay. We really appreciate your feedback and are glad to hear that you enjoyed your stay. We look forward to your next visit!

"Very Convenient"

5
07/09/2017

The new rooms and new space make the place look great! Everything is close by - restaurants, shops, bars, RPI and farmer's market. Nice and clean.Very helpful staff. Breakfast was top notch. Will return.

, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for taking the time to review our hotel! We are glad to hear that you enjoyed your stay with us and were able to walk around Troy. The farmer's market always has a great selection of food and crafty vendors. Thank you again, we appreciate your feedback and we look forward to your next visit!

"It was good"

3
04/09/2017

It was good and I liked it but the breakfast could have been hotter. There were very nice people and employees that helped me through my few troubles I had during the trip. I would recommend it to other people.

, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for taking the time to review your stay with us! We apologize for any troubles you experienced during your stay and are glad to hear that our staff was able to assist. We hope you will come visit us again in the future!

"Excellent Hotel Room"

5
04/09/2017

The hotel is undergoing a renovation. We had a brand new room. The decor was excellent. The room was beautiful . The staff was very nice and helpful. There is plenty of parking in the parking garage next door. I was worried about parking as the hotel in heart of troy.

, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for taking the time to review our hotel! We are glad to hear that you enjoyed your stay with us and hope to see you again in the future.

"Best Western Weekend"

5
29/08/2017

Was a wonderful hotel to stay at right in the heart of the city of Troy NY. Walking distance to many activities. Parked our car for the weekend and never had to worry about driving. Great restaurants and bars are in walking distance to enjoy.

, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
We are so happy to hear that you enjoyed your stay with us! The downtown area is great to explore in the summer and many restaurants will offer outdoor seating. We hope if you find yourself back in Troy you will come visit us!

"Can't sleep on plastic"

2
27/08/2017

Beautiful lobby, good breakfast, but horrible sleep comfort! The fitted sheets don't fit the queen beds and keep coming off, exposing the slippery plastic mattress protectors underneath. These mattress protectors crinkled and made us sweat. We got a horrible nights sleep as a result. Not worth the money.

, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
We are so sorry to hear that you did not get a good nights sleep during your stay with us. We value comfort and understand how important it is to rest when traveling. We hope you will give us another chance in the future to provide you with a superior experience.

"Very nice clean hotel"

5
27/08/2017

Located in the middle of everything. You can park your car, leave it, and walk to most places. Also across the street from the dinosaur bbq. Rooms are clean, TV's are HD, internet is fast. Also, complimentary breakfast was probably the best hotel breakfast I've ever had. Parking when checking in is a little confusing with people going the wrong way through 1 way, etc. Hard to find a spot, I'd recommend just pulling up right next to the front door. Once you get in the staff will explain parking in detail, which was nice.

, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
We are so happy to hear that you had a comfortable stay with us! Troy has a ton of great restaurants and shops to explore so we love hearing that you had a chance to see the area. Thank you for taking time the time to review our hotel and we hope to see you again in the future!

"Great Hotel"

4
20/08/2017

I stayed at this hotel for a wedding at Franklin Plaza, and it was perfect. The hotel is right across the way, it's clean and the staff are friendly. It was easy to book my hotel room with the wedding group block. Overall, easy and a great place to stay.

, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you taking the time to review our hotel and booking process. We are happy to hear that you had enjoyed a lovely wedding at the Franklin Plaza! We hope you will come visit us again in the future!

"great quality and value at Best Western Troy"

5
18/08/2017

The outside was very clean and attractive. Located in a good section of Troy and close to an excellent farmer's market and restaurants. Room was very clean, and the bathroom was spotless. The complimentary breakfast was delicious and better than the usual cold items. Overall a great value. Very satisfied!!

, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
We are happy to hear that you enjoyed your stay with us! We love the farmer's market on Saturday mornings - there is always a variety of great food and family activities! We appreciate you taking the time to review our hotel and hope we see you again in the future.

"Awesome Breakfast!"

5
16/08/2017

We have stayed at this location for several years on our way home from vacationing in Vermont. The full breakfast is the main item that brings us back each year. Plus, the staff are always super friendly.

, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for always staying with us when you come to Troy! Breakfast is our favorite meal of the day and we know how important it is to start your day off right, especially when traveling. We hope you enjoy the rest of your summer - see you again soon!

"Great location"

5
15/08/2017

Very nice, recently updated and easy walk to downtown Troy. Fresh cookies were available in the lobby. The beds were comfortable and the front desk staff very pleasant. I had not stayed in a Best Western in years and had not expected it to be so nice.

, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
We are glad to hear that you enjoyed your stay with us! Thank you for taking the time to review our hotel. We hope if you find yourself back in Troy that you will come visit us again!

"good breakfast"

3
14/08/2017

the hotel was nice with the exception that a lot of construction was going on when we arrived. The breakfast was nice. There were many options to choose from. I like that coffee and juice were available at anytime and also cookies were put out. Lobby was nice, spacious and comfortable seating.

, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
We sincerely apologize for our appearance at the moment! Thank you for your review, we hope you are able to stay with us again once our renovation project is complete!

"Off to the races"

4
08/08/2017

We stayed here after a day at Saratoga. If no parking; park in the garage next door for free. Eat next door at Dinosaur BBQ. The rooms are clean and comfortable. Breakfast was good. Coffee and cookies at night. No traffic to get here. All good. Friendly staff is always a plus. Stay at this one.

, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for taking the time to review our hotel! We are so pleased to hear that you had a comfortable stay and enjoyed downtown Troy. We also love being close to Saratoga, it is great this time of year! We hope to see you again this summer.

"Renovated and recently extended hotel"

5
06/08/2017

This hotel has recently (end of last year) been extended and being renovated. We stayed last November when the works were being carried out and now the new rooms are large and excellent. Good decor - very clean - Comfortable beds- and an excellent walk in shower. Good adequate buffet breakfast is provided all staff are very friendly and courteous.

, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for taking the time to review our hotel! We greatly appreciate your loyalty to us during our construction period and are happy to hear that you enjoyed your recent stay. We hope to see you again in the future!

"Setting Terrific"

4
04/08/2017

The hotel was situated strategically close to many of the local attractions and that allowed us to walk to some of our destinations. Room was clean & quiet. Room temp just right. Disappointed about the lack of handicap pkg spaces and no tub in bathroom but very nicely appointed shower.

"Nice but Pricey Even w/Reduced Rate"

4
31/07/2017

Had a reduced rate for wedding but found to be very expensive for what is available. Early check in was not honored & was inconvenient to get ready for wedding which was purpose of hotel room/stay. Was a lot of general noise from guests but hotel is nicely renovated for the most part.

, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for taking the time to review our hotel! We apologize if there was an inconvenience checking in, our staff does their very best to honor these special requests. We appreciate your feedback and hope to see you again in the future.

"Sorry, can't agree with the great reviews"

2
28/07/2017

Here overnight for a friend's son's wedding. Staff is generally nice and helpful, but we were given a room in still unrenovated wing on second floor...room odor on entering was awful. Called for air freshener, and there was no sense of surprise by very pleasant manager. Pretty bad if they are okay with guests having to request air freshener! But she offered another room on third floor...also unrenovated. Still had odor, but less, so we moved. But on return to room after wedding this evening, the room reeks of stale, maybe moldy odor. Went to desk, got air freshener. Totally unreasonable for otherwise okay hotel. So is the stained ( hopefully after cleaning) bed blanket. No way rooms with such odor should be rented. Extremely disappointed.

"Exceptional Staff and great location"

5
25/07/2017

This a great place to stay! I came for a student orientation day for RPI and was pleasantly surprised with the Best Western. I had a small problem with the room and they quickly moved me to another room. Ivan could not have been more helpful after a long day of traveling. The hotel is located close to RPI. I can not wait to return to Troy to visit all the little restaurants within walking distance of the hotel. Nice breakfast in the morning. Every staff person at the hotel went out of their way to help!

"Troy, New York"

5
25/07/2017

Stayed here for a college visit to RPI. Was very convenient!! The rooms were clean and the staff exceptional. Very helpful recommending places to eat. Breakfast was just ok but very convenient and included so it worked great for us.Next trip back we will definitely stay here again!

, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
We are so pleased to hear that you enjoyed your stay with us! There are a ton of great places to eat all within walking distance and perfect for college students. We appreciate you taking the time to review our hotel and hope RPI brings you back our way in the future!

"enjoyed our stay"

5
24/07/2017

Room was very clean and staff was very nice. Breakfast was very good with many choices. Location was good. We were there for a wedding and most of us we were put on the same floor with the other family and friends. I would recommend this hotel to stay at.

, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
We are happy to hear that you enjoyed your stay with us! Our staff strives to deliver the highest quality of comfort and convenience to make you feel at home when traveling. We appreciate you taking the time to review your experience with us!

"Vacation"

5
22/07/2017

Great location, very helpful front desk staff. Ask for Ivan, as he is wonderful and will help you find great places to eat. Hotel looked as if it was recently renovated. Great breakfast; had great selection of freshly cooked breakfast items.

, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for reviewing our hotel! We know how important it is to start the day of with a great breakfast! Glad to hear that you enjoyed your vacation and were able to explore the area.

"Wedding party"

5
21/07/2017

Great location for a revitalizing Troy, New York. Hotel personnel were professional, courteous, kind, accommodating, and would go above and beyond to support my wedding party and guests. I stayed in the suites which were newly renovated, clean, and spacious! I saw my wedding guests' rooms which were standard. The bed was gloriously comfortable; the bathrooms were clean and there was plenty of space for guests and groomsmen to hang out and get ready. Hotel cleaners were also friendly. There was still a little bit of construction on the exterior and interior but it wasn't a hindrance to our stay. There is plenty of free parking on the exterior if you can't get a parking spot within the premises. Troy is experiencing some revitalization so there are a lot of cool spots and restaurants in the area like Troy Kitchen, Dinosaur BBQ, Brown's Brewery, Bootleggers, Whistle and Kettle. The Hotel is also conveniently located because it's almost riverfront where there a lot of events like, Rocking on the River, concerts, Pig Out (BBQ and food truck), and a large farmer's market. On site, breakfast was delicious, accessible and complimentary - this was great for our wedding party because there is a nice seating area and plenty of food to go around! We wouldn't change a thing if we had to do this all over again.

, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you so much for taking the time to review our hotel! We loved having you and your guests stay with us for your wedding. Our team strives to provide each and every guest with superior comfort and convenience. We are also so happy to hear that your guests had the opportunity to explore the area and local restaurants that we love here in Troy. Thank you again for having us be apart of your special day! We wish you all the best and hope you have the opportunity to visit us again in the future. Kind Regards, Sarah FOM

"One night in Troy"

5
20/07/2017

Spent one night on our way to Connecticut. Very nice property on the inside and outside. Only issue was no hairdryer that I could find. Great room, very clean. Restaurants within walking distance. Easy access. While there are quite a few vacant properties in town, the hotel looks fairly new.

"Good Accomodation"

4
20/07/2017

Good hotel accomodation. Good service and especially excellent breakfast. The bed mattress was not as firm as it should be. It sank in when you sit or sleep on it. The stafff was very friendly and everything else was very good.

"Excellent"

5
18/07/2017

We arrived late, and the front desk clerk was welcoming. She helped us locate a restaurant for a late night dinner. Our room was completely fresh and new. The bathroom was lovely! An excellent value, and a feather in BW cap!

, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
We are happy to hear that you had the opportunity to enjoy a meal at one of the local restaurants - we love to eat here in Troy! Thank you for taking the time to review our hotel, we hope to see you again in the future!

"Great place in an old town"

5
14/07/2017

Great hotel, excellent breakfast good price and good service. Very nicely renovated and the new wing of the hotel has a luxury design to the room and amenities. This is one of the best hotels in the area and meets all my business needs.

, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for taking the time to review our hotel! We always enjoy when business brings you our way. We look forward to your next visit! Kind Regards, Sarah FOM

"Review"

4
11/07/2017

Nice place to stay in Troy. Stay was very nice. Staff were pleasant. Breakfast was cold and dry. Would stay here again. Parking lot was very small though. Close to a lot of night life in the area of troy

, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
We appreciate your feedback and have relayed your comment about breakfast to our food attendants. In the future if you have the opportunity to stay with us again our staff will gladly direct you to our parking garage where we have more available spots. Thank you for taking the time to review our hotel! Kind Regards, Sarah FOM

"Best Hotel"

5
10/07/2017

Very friendly staff, clean rooms, comfortable bed. and nice hot breakfast. High speed internet connection. Convenient location and safe place to stay. No doubt to make stop at this hotel in next trip around.

, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
We are so glad to hear that your stay with us was comfortable and convenient! We greatly appreciate you taking the time to review our hotel and look forward to your next visit!

"Excellent Property"

5
06/07/2017

I rarely rate five stars, but this property is excellent in every way. I stayed here twice in the past week travelling to visit family, and found it clean, comfortable, both in public areas and the room, with friendly, helpful, and welcoming staff. A bit difficult to find/access by car due to one-way streets, but close to expressways. Good security and plenty of parking. Many nearby choices for dining.

, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
We are so glad to hear that you enjoyed your recent stays with us, your comfort is important to us! Thank you for taking the time to review our hotel - we hope you will have the opportunity to visit us again in the future! Kind Regards, Sarah C, FOM

"Excellent rooms"

5
05/07/2017

The newer section of the hotel has excellent rooms very clean and modern. I have not stayed in the older section. So cannot comment on that. Breakfast was awesome everything was fresh and tasty. Will definitely return to this hotel when I'm in Troy.

, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
We are so very pleased to hear that you enjoyed your stay with us! Our staff strives to make each guests stay as comfortable and convenient as possible. We appreciate you taking the time to review our hotel and look forward to your next visit to Troy - see you then!

"Great Location"

4
04/07/2017

On the Hudson River across from the River Park, free park entertainment, and nice restaurant on the river with a view of passing boats. A fun experience for a one night stay. Friendly, helpful staff and clean room.

, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for taking the time to review our hotel! We are so pleased to hear that you enjoyed your stay with us and were able to explore some of the local events and wonderful restaurants in Downtown Troy! We love summers in Troy and hope you have the opportunity to come stay with us again!

"The new expansion is lovely!"

5
01/07/2017

I have stayed at this hotel many times over the last 5 years. The staff is always professional and courteous. The breakfast is excellent. The new expansion brought this hotel up an entire level. Nice job! The artwork, the color selection, and the design are spot on.

, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for staying with us when you are in Troy! We are so pleased to hear that you enjoyed your stay with us. Our entire staff strives to make every experience as comfortable and convenient as possible! We look forward to seeing you again in the future! Kind regards, Sarah FOM

"Wedding weekend"

4
30/06/2017

We had a very pleasant stay while celebrating a family wedding. The rooms were clean and the beds were average in comfort . The breakfast was average . Fresh fruit ran out early. The area was clean and the service very good. Very helpful friendly staff!

, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for taking the time to review our hotel! We love having your family stay with us to celebrate a special occasion! We hope if you have the opportunity to visit us in the future that we can offer you superior comfort and convenience and in one of our newly upgraded rooms. Kind regards, Sarah FOM

"One night late areival"

5
28/06/2017

We checked in at 1am. The lobby is nice and clean. But parking at that time of morning was a bear and I was nervous as I didn't know the area. It felt fairly safe but one can never be sure. Our room had two queens and we slept very hard. The beds were nice and the breakfast was quite good. I would very much return!

"Convenient to reach and excellent staff"

5
26/06/2017

Stayed at hotel for a wedding in Troy (down the street). Staff were exceedingly helpful and pleasant. Would highly recommend the property to anyone staying in the area. Parking was a bit of an issue as I am handicapped, but mostly due to current construction at the property.

Whitknee39, Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
We are so pleased you enjoyed your stay with us for your special event! We apologize if there was any issue with accessible parking - we have 3 accessible spots by the front door and another three by the rear side door. If there is ever any issue with finding accessible parking, please let our front desk staff know and we will direct you to the closest available spot. Best Regards, Whitney P., AGM

"Very nice hotel"

4
21/06/2017

Room was very nice - lots of granite & marble. The neighborhood has improved a lot since I went to school in Troy. The Dinosaur BBQ had loud music, but we couldn't hear it inside the hotel. The door near handicapped parkung is locked after 10pm & you have to walk around the building to get in. Breakfast was fine, other than the instant coffee machine.

Whitknee39, Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
So glad to hear you enjoyed your stay with us and were able to enjoy Troy! We apologize if there was an issue with the back/side doors. Your guest key should access those doors after they lock - please feel free to bring them to the front desk and we will check the activation to make sure they key has been made correctly. We hope you are able to return and stay with us again in the future! Best Regards, Whitney P., AGM

"Stay here and always be satisfied"

5
17/06/2017

Great staff, very accommodating and housekeeping keeps the rooms spotless and clean. Just a great experience and the employees do what they say they will and that is refreshing. It is also very close (walking distance) to some good venues for entertainment, food, adult beverages and socializing.

Whitknee39, Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for always staying with us when you are in Troy, NY! We always enjoy when your business brings you our way and are so pleased you are able to explore the city! Thank you for taking the time to review our hotel and we will see you again soon! Best Regards, Whitney P., AGM

"Perfect Wedding Locale"

5
06/06/2017

The family who chose the Best Western in Troy and the facility across the street, for their daughter's wedding made an exquisite decision. Accommodations were clean, up to date & the reception was just as perfect at the Franklin Square Center. Thank you for creating such a lovely venue in the Albany locale.

Whitknee39, Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for choosing to stay with us for your special event at the Franklin Plaza! We always enjoy having weddings parties an all their family and friends with us! We are so pleased you enjoyed your stay and hope you have the opportunity to return in the future! Regards, Whitney P., AGM

"A pleasant stay in Troy"

3
05/06/2017

The Franklin Square Best Western has been nicely renovated, although they are still working on certain areas. The staff is friendly and pleasant. The breakfast tablecloths should be cleaned more often. Breakfast offerings are fairly average, and could have been hotter. Coffee was good. The only real problem is that the parking lot around the motel is not large enough and although parking is available in a garage and a lot across the street, that is not convenient for guests.

Whitknee39, Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for taking the time to review our hotel. We apologize for any inconvenience you experienced as we renovated our entire property - but we are happy to say that project is complete now! We hope you will have an opportunity to return and stay with us in our newly renovated room. We apologize there were any issues with breakfast. We do change our linens daily, please let our breakfast attendant know if a previous guest has soiled one and we will be happy to change it for you. Furthermore, if there are any questions or concerns about the breakfast selections, gluten and dairy free options, or anything further the front desk attendant is always happy to bring out more offerings. Lastly, I apologize if there was any inconvenience with parking. We do offer free parking in the front and rear of our hotel, in the parking garage next door, and the lot next door. There is ample free parking for all of our guests, please ask the front desk attendant if you have any questions. Thank you for choosing to stay at the Best Western Plus Franklin Square Inn - we hope you are able to return to us in the future! Regards, Whitney P., AGM

"Clean, friendly, helpful"

5
30/05/2017

The hotel was amazing from the reservation booking through the check-in and check-out. The breakfast was exceptional and the entire hotel was so very clean. The personnel were polite and helpful. The area was convenient to shops and restaurants with a nice park on the river.

Whitknee39, Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for taking the time to review our hotel! Every member of our staff strives to make each guests' experience as comfortable and convenient as possible. We are so pleased you enjoyed your stay with us and hope you have the opportunity to stay with us again in the future. Regards, Whitney P., AGM

"Best Western Plus - Troy, NY"

5
27/05/2017

Best Western Hotels are an excellent 'mid-range' hotel chain that can be found in many places across the world. I was in Troy for speaking engagement and chose Best Western because I have stayed with them before and because of the location near the Hudson river and not far from downtown. My room had a desk, fridge, TV and coffee maker. I noticed that the TV remote had been cleaned and placed in the special bag. This hotel is quite new and very clean. The staff were great and the facilities included a full cooked breakfast, fitness and business centre but no bar or restaurant. That was not a problem as the were several pubs and restaurants within easy walking distance.

Whitknee39, Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for taking the time to review our hotel! We are so pleased your enjoyed your stay with us and our proximity to many unique shops, pubs and restaurants! We hope your work brings you back to Troy in the future! Regards, Whitney P., AGM

"Excellent Stay"

5
18/05/2017

Even though renovations were in progress, it did not deter the excellent experience we had at this hotel! Everyone went out of their way to make our stay enjoyable! The location is perfect for visiting the wonderful shops and restaurants in town, as well as for Saturday morning visits to the BEST FARMERS' MARKET!!

Whitknee39, Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
We are so pleased to hear you enjoyed your stay with us! We also enjoy our close proximity to all the great shops and restaurants downtown Troy, NY has to offer. ESPECIALLY the farmers market! It is a staff favorite! Make sure you visit the pesto guy the next time you visit, it is so good!

"Weekender"

5
17/05/2017

Clean, fresh entrance with great rooms. Offered a perfect balance of value and cost. German bar 1/2 block away for a quick drink and a great BBQ restaurant across the street. Convenience all the way with very helpful staff!

Whitknee39, Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for taking the time to review our hotel! We are so very pleased you enjoyed your stay and were also able to explore some of the wonderful and unique restaurants and pubs in Downtown Troy. Please come again soon - there are some other great places to check out. Our front desk staff is always happy to share their favorites. Regards, Whitney P., AGM

"High Quality Hotel"

5
08/05/2017

Very clean, contemporary rooms, excellent staff especially housekeeping, good location, good breakfast. The only complaint I have is that the parking lot is very small and tight for the size of the hotel, however there is free parking at the garage across the street but there are no signs posted telling you so. You have to go inside and check in to find out which can be messy b/c there is so little parking in the lot or on the street.

Whitknee39, Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for taking the time to review our property. We are so pleased you enjoyed your stay with us! Thank you for your comments about our parking lot - we have just completed our renovations and are adding more signage to direct people where to park. We hope you will have the opportunity to stay with us again in the future. Best Regards, Whitney P., AGM

"wedding group"

4
06/05/2017

When I made the original reservations for the wedding party family members, I was told a given room wasn't available, but when I called and talked to a manager, the rooms were in fact already saved, and the reservations went off without a hitch. Everything was perfect. With 5 adults and two children in three consecutive rooms, we were able to group and separate at will. We were within walking distance of all the wedding day activities, food sites, and jogging along the river. So convenient!!

Whitknee39, Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for taking the time to review our property! We really enjoyed having your family with us and we are pleased you enjoyed your stay. We hope you and all your family enjoyed the wedding and that you will stay with us again the next time you are in Troy, NY! Regards, Whitney P., AGM

"Horrible worn mattress-rooms need updating"

2
23/04/2017

Stayed overnight with husband. Our room had pictures from the wall missing. Bed was worn and sunk in. Carpeting old. Room needs updating. It was also very noisy(hear traffic outside and people talking outside rooms. We paid 199.00 for this 2 maybe 3 star room( we checked with 4-5 star hotels all Full do we had to take this room!) the breakfast the next morning was enjoyable. Clean areas with a nice variety of foods. Don't know if I would stay again.

Whitknee39, Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for taking the time to review our property. We sincerely apologize you experienced noise while at our hotel. If at any time there is an issue with your room, please call down to the front desk and we will happily move you away from the cause. We are currently undergoing a complete renovation and addition to our property. In a matter of 4 days we replaced all the artwork in all the rooms with commissioned work from a local photographer highlighting the area architecture. We apologize that you stayed in the middle of that transition and were not able to enjoy these new pieces. In this renovation all carpeting, doors and windows are being replaced which will greatly decrease noise issues as well as update the facility. We hope you will give us another opportunity to provide you with the comfort and hospitality we take pride in giving to our guests. Please contact me directly in order to make your next reservation. [email protected] Best Regards, Whitney P. AGM

"Don't stay here if you want to sleep"

1
22/04/2017

Stayed here one night while we visited RPI. After checking in, we went to our room. Nothing fancy. We immediately could hear the people in the next room talking. It was as if they were IN our room. The walls between the rooms were SO thin that we could clearly hear every word they said, and they were talking in normal voices. When we heard the lady in the next room pass gas (loudly) then say to her companion "oh, excuse me, you don't want to come over here" we were a bit unsure if we wanted to stay, but we heard a small child's voice, so we figured they would be in bed early. Boy were we wrong. From 3:30AM on-wards, we could clearly hear EVERY word they said all night. Called the front desk but there was little to no sleep that night. The next morning at checkout, we told the front desk, but this could NOT have been the first complaint. It was a horrible night. Won't stay here again.

Whitknee39, Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Dear Guest, We are so sorry to hear you were unable to sleep comfortably on your previous stay with us. We know that when you stay at a hotel sleep is so very important! We are just completing a brand new addition on our hotel that includes many sound proofing features. We are also replacing all doors and windows in our current building to insure even more solid sound proofing. Please also know that if you ever have a loud neighbor we will happily move you to a room away from them for your comfort and convenience. We hope that you will consider returning and staying in our new renovated and upgraded rooms. Please contact me directly for your next stay - [email protected] Best Regards, Whitney P, AGM

"Clean Room & Great Breakfast"

4
16/04/2017

We stayed two nights at the Best Western Franklin Square Inn this past weekend during a visit with our daughter, son-in-law and new grandson. The check in process was simple. The staff allowed us late check out. The breakfast exceeded our expectations. The eggs, the two types of potatoes, two different breakfast meats, waffles, oatmeal, pastries, bagels, hot drinks, cold juice, hard boiled eggs, yogurt...and more! My husband loved the mango infused water at breakfast. I am on a strict diet and took advantage of the citrus infused water in the lobby. Being able to fill my water bottle with cold delicious water helped keep me on track while on the road. The soap and shampoos smelled wonderful. The hotel is under construction, so carpets don't match and there are dumpsters of construction trash. Once the remodel is complete, the place will be back to a perfect 10. There is also very limited parking for the number of rooms they have. I'm sure the hotel has never been full during our stays, otherwise we will never find a spot. There are probably only 20-25 parking spots for the whole hotel. I rated it four out of five because of the construction, lack of parking and issue we had logging onto the internet. Our iPads connected, but our phones did not. We have stayed here 10 or so times in the past five years. We will always stay at the Franklin Square Inn when visiting our daughter!

Whitknee39, Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you so much for taking the time to review our hotel! We greatly appreciate your repeat business. I wanted to let you know that our construction is now finished! We have parking around our property as well as in the parking garage next door to our hotel. We also have upgraded our WIFI system so you will be able to use and stream on all of your devices simultaneously! Thank you again for staying with us and we look forward to having you with us again! Best Regards, Whitney P, AGM

"Visit the family "

3
15/04/2017

My overall opinion is that our was just okay. Our room air conditioner was extremely loud. We could hear our next door neighbor snoring all night long which was quite irritating. The breakfast was decent. The parking was limited our car was hit some time during the night big dentin rear bumper. The room was clean. I accidentally booked a 1 bed room and asked to change it to 2 beds and was told they didn't have any rooms left but there were plenty of them listed on the Web sight when I booked it not 30 minutes earlier. Guess the clerk didn't want to be bothered. I am a loyal customer and book Bestwestern when ever possible so I was really surprised they would not change my room but what ever. It was probably my worst Bestwestern experience ever.

Whitknee39, Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
I am so sorry to hear that your stay was so less than satisfactory. Thank you for bringing these things to our attention. Please know that we have maintenance staff that is available to come and look at/fix your air conditioner or any other issue. We can also move you to another room if there are maintenance or noise complaints - just let our front desk staff know. I can also guarantee that we were in fact sold out of double queen beds - our front desk staff does its best to accommodate every request and would not lie to a guest about availability. Lastly, I am so sorry to hear about your car. We have security cameras in all areas of our parking lot and would be happy to look at the date and time your car was hit in order to see what car hit yours. Please call us to follow up with this - 581.274.8800. Thank you again for reviewing our property - we hope you have another opportunity to stay with us again in the future that we may offer you the quality of experience we take pride in. Best Regards, Whitney P

"Gala at franklin plaza"

5
14/04/2017

Absolutely beautiful. Fantastic staff. Wonderful breakfast. Suite was superior. Will stay again. Highest recommendation. If you are in Troy, New York or in Albany I would highly recommend to you for business, weddings or pleasure.

Whitknee39, Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review
Thank you for taking the time to review our hotel - we hope you are able to stay with su again in the future! Best Regards, Whitney P, AGM

"Best Western on the Hudson River, lovely"

5
08/04/2017

I was born in Troy New York. We visit relatives. The BW on Franklin Square is wonderful. The hotel has been up dated.It was quiet even with two weddings on site. The location is terrific, you can walk all over downtown. . Love the view of the Hudson River. I would highly recommend the Best Western on Franklin Square in Troy New York.

Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review
Thank you for taking the time to review our property! We are currently undergoing a complete hotel renovation and addition - 50% of which is now complete! We hope you will have the opportunity to return and stay in our newly added rooms. Best Regards, Whitney P, AGM

"Great stay!"

5
01/04/2017

This place is nice! They are remodeling and making this a classier place. The breakfast is excellent with many choices. The waffles are tasty. Most places I have stayed at run out of everything but they had a good amount.

"Great place in an old town"

5
31/03/2017

The BW in Troy is great because it is conveniently located and has a flare and opulence in terms of design. The rooms are alway excellent for the price point. The Breakfast is good and has a variety of hot and cold food. You can get Tea and coffee anytime. I used the fitness center which is always empty and private. The staff is awesome, and they totally take of my crazy schedule.

"Best Western hotel"

5
29/03/2017

This was a very nice hotel that had a central location in Troy. We enjoyed a quiet, pleasant stay. The room was clean, with all that was needed. My husband particularly liked the breakfast buffet. I would definitely recommend it.

"Dog Friendly"

5
28/03/2017

Nice property, clean and comfortable. We don't usually stay at Best Westerns so were pleasantly surprised as the facility was very nice. People were friendly, and helpful. Breakfast was good, with a good amount of choices. This is a perfect location if your visiting RPI.

"I love it"

5
12/11/2016

I like to stay here the town is good they have good stuff house keeping breakfast is good a lot more to see downtown I see thair added on more rooms this is great I can't think of nothing more just you will have a great time and a great stay.

"Very pleasant"

5
09/11/2016

We chose this hotel because of its close proximity to the Troy Music Hall. It turned out to be a very good choice. Besides the convenience of it being walking distance, with many restaurant choices on the way,the hotel itself was very nice. The room was clean and a nice comfortable size. The staff was pleasant and helpful. I requested a room close to elevator and a low floor and was accommodated. A free buffet breakfast, hot and cold, is included with the cost of the room. The breakfast was really very good. It was clean and well stocked. There was always someone there replenishing and cleaning and helping with special requests. We will definitely stay here if we find ourselves inTroy again.

"Great bfast buffet, NOISY--"

4
08/11/2016

We stayed here on a slow Monday night in November, hoping for a good night's rest. Between the construction (power tools and metal banging began at 7:15 AM), dog barking in the hallway outside our room at 2:30 AM, and very loud neighbors, it was a rough night. Being on the second floor above the breakfast room, the sounds of cooking and pots banging was heard starting around 6 or 6:30 AM. However, the staff was very friendly and tried to help quiet the loud people. The hot and full breakfast buffet was very fancy and delicious. Mini fridge in the room, no microwave.

"Great place downtown"

5
01/11/2016

Nice lobby. Clean rooms, Pet friendly. Walking distance to several great restaurants and brew pubs. Great complimentary hot breakfast. Staff is attentive, courteous and friendly. I know they have a fitness room but was not able to look in on it or avail myself.

"Great Stay"

5
17/10/2016

Stayed at this hotel for my nephew's wedding. The service was excellent. The rooms lovely and the lobby had a wonderful fireplace and large screen TV. Breakfast was beyond basic. I would highly recommend staying here is you need a place in this area.

"Excellent location and hotel"

5
17/10/2016

Stopped off to break our journey back to Canada. Great location for nearby bars and restaurants and the river. Breakfast was superb - one of the best free breakfasts I've had.Hotel decor was nice and it will be great once the construction of the new rooms is finished. We would definitely book here again.

"Hotel Stay for Wedding"

5
15/10/2016

The service at this hotel was exceptional. We booked this hotel for my daughter's wedding and blocked rooms for two nights. The staff couldn't be more welcoming from check in to check out. The rooms were clean. The lobby was spacious and welcoming. The breakfast was included and plentiful with varied selections which were very good.

"Undergoing renovation"

3
13/10/2016

The entire area this hotel is located in is undergoing renovation, and it appears this hotel will be adding a lovely addition. However, that makes staying there now a little less than ideal. They are dealing with the renovation as best they can. The staff was very nice, the rooms were fine though the view is of construction, not the river; and the breakfast was the best I have had of hotel free breakfast offerings. My major concern, however, was the parking. We arrived later in the evening and were told to park in the old multilevel garage next door and walk back to the hotel. The garage was empty and not very secure feeling. If I had been alone, I would certainly have been uncomfortable walking through the empty levels, out onto the dark street and over to the hotel.

"Could Not Ask for More!"

5
12/10/2016

This is the first hotel that I've ever been in (and I'm well over 60) that felt like I was staying in someone's home. By that, I mean that the hospitality and concern for their guests in this particular Best Western was over and above any normally shown by a chain hotel. The owner/staff make you feel like you are staying with them at THEIR hotel not just at "A Best Western"! I hope that makes sense. They are doing this chain proud!!! Our room was a suite and was simply gorgeous. So very clean! There were fresh cookies and flavored waters when you came in the front door of the hotel. The morning buffet was top-notch, lots of choices and you could even get a cup of cereal, juice and specialty coffee drinks late at night. It is directly across the street from a great bbq restaurant and within walking distance of shops, many other restaurants and lots of great architecture! My son just moved to Troy so we will be back to visit in the future and there is not even a chance that we would be staying anywhere else. They won us as customers for as long as they are around. Thank you to everyone there for making our stay so pleasant.

"Ring around the rosie"

3
19/09/2016

Round& round you go trying to find This place in "one way Troy". Then good luck trying to park in this under construction hotel! Staff nice. Security poor because side entrance is not visible from desk and is open access til 10pm.Rooms small but Clean. Nice touch lobby cookies and ice water& coffee self brewer.

Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review
Thank you for staying at our hotel and taking the time to review our property. We just wanted to assure you that our side entrances are monitored by security cameras 24 hrs a day to ensure guest security. We apologize that you had an issue with parking as our property is currently under construction. However we do have complimentary parking in the front and back of our property and in the parking garage directly adjacent to the hotel. We appreciate your business and hope you have the opportunity to stay with us once our new addition is complete!

"Average city hotel"

3
10/09/2016

Hotel was okay for an inner city hotel. Room was clean and everything was operational, and staff was helpful. The breakfast was not that good, and there was no attendant in the breakfast room. There is a significant lack of safe parking around the hotel. I guess you could say that the value was okay for a downtown hotel in an older, historic citty.

"Great customer service"

5
10/09/2016

Hotel staff and manager Ivan always made my stay very comfortable by providing great caring and customer service. Staff is very friendly and they go extra mile to help. I always stay at this hotel and will recommend others,

"On the way home"

3
10/09/2016

Because we had spotty cell coverage, I used my AAA book, and the only hotel that showed up was the Best Western. We booked over the phone. The only complaints I had, the TV did not work properly, and the fridge ticked all night. We were too tired to call down, so I slept with a pillow over my head. My husband also had to go down for towels etc. Convenient restaurant next door.

"Perfect for wedding at Franklin Plaza"

5
05/09/2016

My son and his now wife had their wedding at Franklin Plaza which is right across the street from this hotel. I believe they are both owned by same group and the service by EVERYONE associated with both locations could not have been better. They were very attentive to bridal party since everyone got ready in their suites at the hotel. Comfortable beds, great breakfast, couldn't ask for more!

"Convenient to Albany"

4
30/08/2016

The motel is attractively furnished in a nice downtown area. There is an extensive breakfast buffet, but the room was cold. Water was dropping from a ceiling vent in the dining area--probably from condensation. Construction made parking a bit of a challenge. My car almost was blocked in by a car that parked along the driveway where it should not have been. This was a good jumping off place for heading to Vermont.

"Tooooo expensive !! needs a general freshening"

3
29/08/2016

too expensive for what it really is and offers. This is perhaps due to the lack of hotels in the area of Troy. Good service in the Lobby, breakfast ok, but rooms very old as well as the quality of the mattresses. the hotel needs a general freshening

"Wonderful stay!"

5
25/08/2016

We made sure to have our wedding room block at the Best Western! It is such a beautiful hotel and within walking distance to all that Downtown Troy has to offer. Along with beautiful river views! We got married at Takk House just a few blocks away and our guests were able to walk to and from our wedding :)

"Totally fine hotel."

5
22/08/2016

Great value. Clean rooms. Good breakfast. Beds are comfortable. We have stayed here several times and always are comfortable. Bonus: they allow pets. Nice central location in Troy close to the river. Restaurants close by.

"Average to Above Average Hotel"

4
18/08/2016

This hotel is trying to be a business class place. The room was nicely appointed and clean. Excellent bed sheets and a comfortable bed. The room had a weird smell to it when I entered, but I opened the window to air out the room and it was fine. Hotel staff was very helpful The breakfast is good. Room was relatively quiet considering there is a bus stop across the street. The BBQ restaurant across the street is also very good. Free parking, good WIFI, and breakfast included. Would stay there again.

"Baseball in the capital district"

5
06/08/2016

Really good location. Great spot across the street at the Dinosaur Rib House. We attended baseball games at Joseph Bruno stadium. $1.50 bus ride to the games and $7.50 cab ride back to the hotel worked like a charm.

"Good hotel in good location"

4
01/08/2016

This hotel was in a very good location right in downtown Troy. A restaurant and park are right across the street, other restaurants within walking distance. The hotel is fairly basic, but clean and adequate. I would stay here again. The hotel is currently under construction in the back, but this did not affect us at all (we visited Friday night to Sat).

"A boutique hotel being remodeled ..."

4
31/07/2016

... to have more modern rooms. The remodel was not affecting guests in other parts of the hotel when I was there, but the construction will result in fewer parking spaces. Handicap parking is very well located. The room was clean, and the breakfast was acceptable for this class of hotel.

"Very Clean"

5
31/07/2016

This hotel was very clean. We stayed in a king room. Nice accommodations, but it was small. Hard to get around a huge desk chair and bed. But all in all very nicely decorated and clean! It was very close in walking distance to a couple restaurants and bars which had very good food.

"Excellent Staff"

4
28/07/2016

This hotel is in a wonderful location in downtown Troy. The rooms are nice and the hotel is very clean and well maintained. The breakfast is excellent. I was conducting a workshop and the hotel staff was extremely helpful and provided first class service.

"Orientation Overnight"

5
25/07/2016

As new RPI parents, we wanted to try a hotel in close proximity to the school. what a wonderful property - convenient, well-appointed, pleasant staff, and surprisingly quiet for its location. I will definitely stay again.

"Great location"

3
20/07/2016

Nice hotel, great location within walking distances to many restaurants and stores in downtown Troy. Room was a bit on the small side but well furnished. Decent breakfast. The BBQ restaurant across the street is AWESOME!!

"Excellent Accomodations"

5
18/07/2016

This is a very good hotel. While not as opulent as some it has great character and is well managed and maintained. It is always a pleasure to stay at the Best Western Franklin Square and is also quite convenient for me as my son is a doctoral candidate at RPI and lives about .25 miles from the hotel.

"Decent stay and a comfy hotel"

4
15/07/2016

I've been to many Best Westerns and this was one of the better ones, We received very good service during our stay and our room was comfortable with good amenities. The parking is free and of course the breakfast is free which was of a very high standard so well worth a stay if in Troy...

"convenient place downtown Troy, NY"

4
01/07/2016

The Best Western at Franklin square in downtown Troy, NY is clean, comfortable and easy to get to. The location is easy walking distance to many interesting luncheon and dining establishments. The Hudson River with the Troy City Park for concerts, festivals and other interesting events is just across the street. CDTA bus transportation is available with a short walk. A major farmers market is nearby every Saturday morning featuring music and food vendors along with all the fresh farm offerings. A grate book store and library are a short walk as well. Entertainment on a large scale is, again, a short walk.

"No sleeping at this hotel"

1
29/06/2016

AC/heating system bangs on & off all night. No setting that will keep it on constantly (even the constant setting won't keep it on). We didn't know our neighbors but could hear all their conversations, snoring, etc...... Remote barely worked, internet connection was terrible, smell in bedding was repulsive, yuk, yuk yuk

"Great Staff, very clean, love it!"

5
27/06/2016

We always have difficulty finding a dog-friendly hotel in a mid-price range. The Best Western in Troy was perfect for us, and included breakfast and internet. Nice clean room, friendly staff, and a great BBQ place next door. I would highly recommend this hotel, and I have spent the last 9 years traveling for business. I have stayed in other Best Westerns, but this was by far the best one.

"Too much $ for not enough"

3
18/06/2016

Way too small of a room with not nearly enough amenities for way too much money. Other local hotels have much nicer rooms for less. The location is not much more favorable. Not worth the price at all.

"Good BW in Troy"

4
07/06/2016

Friendly Staff at the check in and check out. Good internet - the best breakfast I head on my 5 weeks America trip, the had great wraps there also. Room was a bit small but ok. On the other side of the hotel is a nice BBQ place.

"vaca"

5
01/06/2016

The hotel was extremely nice and clean. Staff was helpful, location was great and our stay was peaceful. sdfja;slfjefrwefjsldfjsdfjsdijudfjsdfoidsfefja;dkjfaiofeoawifweiouwgfiohfjjslfkjakl ewjworiwewe frjlwefofj ;ijowej fwenjklnjf

"College visit up to graduation"

4
30/05/2016

Comfortable place to stay for a trip to RPI. The hotel is very convenient to the college. They even offered a free shuttle for graduation weekend. Very convenient to restaurants in Troy. Friendly staff. Good breakfast.

"Good location, need new beds"

3
23/05/2016

The location of the hotel is great, the place is clean and attractive but the mattresses need to be replaced (too old, not firm enough). This could be a very good hotel if the quality of the beds was upgraded

"Comfortably placed in the middle of the action"

5
19/05/2016

We were starting out on a family road trip through the National Scenic Byway entitled, "Lakes to Locks Scenic Byway.". It starts at Troy, and goes north, along the eastern edge of New York State, tracing the initial parts of the Erie Canal, the old and new sections of the Champlain Canal, then moving up to Lake George and Lake Champlain. By staying in this lovely facility in Troy, we discovered ourselves in the midst of Troy's lovely, active, and artsy down town. Lots of wonderful restaurants to discover nearby. This hotel let us discover how delightful Troy is as a destination.

"would visit again"

5
02/05/2016

Very friendly front desk staff. Even had a much-needed lint brush. The rooms were clean and had everything we needed. Great location - walking distance to the wedding we went to and best of all, the Dinosaur BBQ is right across the street! Definitely would stay here again.

"Friendly and convenient"

4
02/05/2016

Well located and surprisingly quiet considering it is right in downtown Troy, NY. Easy walk around town and plenty of parking. The staff we very helpful and friendly. They accept pets which we do not have but which friends have been pleased about

"Best western "

5
28/04/2016

This hotel is near the amazing Hudson River and friendly pubs. Great shopping and historic brownstones less than a block away. The room was exceptional and the breakfast bar was the best I've seen! In fact, the roaring fireplace made my early morning coffee just perfect! Thank you for a great visit!

"Affordable clean"

4
27/04/2016

Clean and staff is helpful. Normaly stay at HGI up the street but this place is fine and across the street from some good places to eat. In an active area of Troy so it is a little loud. It near the river. Nice walking area.Breakfast included with room.

"hotel stay"

4
26/04/2016

We had this hotel booked for a out of town wedding . The hotel was booked by most friends and family of the bride and groom. The whole experience at the hotel was great. Professional all the way, very clean and very helpful and accommodating to our needs

"Clean and quiet, friendly staff"

5
25/04/2016

The hotel was in a good location, convenient to walk to a restaurant and to drive to RPI. The room was clean and comfortable, and the staff was friendly. The breakfast each morning was also fine. A perfectly fine stay at a reasonable price.

"Best Stay for the price"

5
24/04/2016

Best Western Hotels are very reliable. Ive stayed at three different BW recently. The rooms were always neat, clean and tidy. The beds were cozy and plush. The fantastic free breakfast make it all worth it. I didn't need fancy. I just needed a clean, cozy place to rest my head and BW is just that place.

"Nice, quiet room."

5
11/04/2016

The front-desk staff was extremely helpful and gracious. Our room was ready--clean and set when we checked in. The front-desk staff provided information on area restaurants, transportation and local attractions. The room was very quiet and the beds comfortable. Overall this hotel was an provided excellent value for the price. The one drawback was that it did not have a courtesy shuttle.

"Clean and Friendly"

5
06/04/2016

Just stayed one night with my daughter in a room with two queen beds. Very pleasant décor, comfortable room, and the lobby staff were very helpful in finding us a place for dinner that night. Breakfast was much more extensive than I had anticipated.

"FUn stay"

5
06/04/2016

everything was excellent at this hotel. My stay was so much fun. I was there for a wedding which took place just next door. This convenience was so GREAT. And the staff was extremely helpful with my handicapped husband.

"Great wedding suite!"

5
31/03/2016

Got married across the street at Franklin Plaza and had a great stay at the hotel. Everything was clean and orderly. The Shower in the suite was spectacular. I was very impressed with the size of the suite as well. Breakfast was good and the lobby had a nice sitting area/ eating area. Very close to some local bars that my guests had a great time visiting.

"Good hot breakfast.."

4
30/03/2016

Stayed one night for business. Very nice, kind of historic hotel. My room had the view of the roof and I the walls are very thin (can hear every time the bathroom was used in the next room and the slamming of the doors). They got me at breakfast with different scrambled eggs (with cheese and peppers) to choose from and the many choices for coffee and juices.

"Poor to Fair Motel"

2
18/03/2016

This place reeked of smoke in the elevator and hallways. Room carpeting was dirty looking and toilet kept running after flushing. Also my coffee maker leaked water all over the counter top. The first night a large group arrived and 4 p.m. and created a big disturbance. Near as I could tell, the night staff did nothing to quiet things done. The breakfast was fine and the staff were very helpful. Overall, due to the condition of the place, I rate it as poor to fair. Downtown Troy needs another hotel to pick from.

"Smokey and Noisy"

2
18/03/2016

A large group guests arrived at 4 a.m. and disturbed the sleep of other guests for about an hour. Hotel staff did not respond. The halls and elevator have a noticeable smoke oder that is off-putting. The staff were very helpful and nice (except for not intervening in the incident above) but overall, the physical condition of this property is fair at best. The coffee maker in my room leaked coffee into the wooden tray and the bathroom toilet keep running after flushing. This hotel has a monopoly on downtown Troy and needs competition to force it to up its game.

"New Hotel and exceptional staff"

5
16/03/2016

We were very happy with the courteous staff and very well laid out breakfast facilities. Free cookies at check in and all night long! This is a new hotel right near the campus of RPI. A fantastic BBQ joint right across the street.

"Wedding weekend for family "

4
17/02/2016

We stayed here in a king bed suite. The room was large and clean. King bed was comfy, room had flat screen TV, sofa sleeper, sitting area and huge jacuzzi tub and separate shower. Staff was all really friendly and accommodating. They have self serve breakfast in the lobby area in the morning with fruit, waffles, cereal, yogurt, juice and coffee. Convenient to Franklin Square for weddings and events.

"Great service, low price!"

5
15/02/2016

Stayed here twice over the past year, both times to catch a live band at the Dinosaur BBQ restaurant, which is across the street from this hotel. Every employee here is as courteous and friendly as can be. The breakfast was a nice spread with lots of options (both healthy and not-so.) Great coffee/espresso machine too. We love this hotel!

"Personal"

4
15/02/2016

Excellent location, environment, accommodations. Friendly, knowledgeable staff. A simple and quick walk to Franklin Plaza made it even more accommodating. Pleasant stay. And that's all I need to say, you should really change the requirements of this field.

"Great Stay at Franklin Inn"

5
10/02/2016

Just stay here. Don't look elsewhere. Great service, great rooms in a great location at great tariff. As a sporting team Best Western Franklin Inn were the best choice to stay. They were hospitable and opened up there facilities to our team with pen arms.

"Enjoyable Experience"

5
10/02/2016

We were in town to see Bruce Springsteen in Albany. Two out of the 4 of us needed to work before the concert and before checkout. The accomodations for the working were very good and for the two of us who needed to find something to do on a snowy morning there was a large and comfortable lobby to catch up on the news of the day. A very plesant stay with very plesant people working around us. Will definitely stay here again.

"Weekend in Troy"

4
07/02/2016

Very adequate. Clean. Nice people working there. Breakfast good. Easy walking distance to downtown. Good equipment in gym. Prettier than some chains. Nice touch: iced water with citrus and cookies in the lobby.

"Comfortable & clean"

5
01/02/2016

Bright, comfortable, friendly staff. Room was quiet (I asked for a quiet one) & clean, bed was comfortable. Would definitely stay here again if in Troy. Got in a little on the later side, so ordered room service from the restaurant next door - good price on the food and it was decent. I'm a runner so ran from this location through the RPI campus - close by and a great run (if you don't mind some steep hills).

"Great deal with downtown access"

5
01/02/2016

Just steps from downtown, this Best Western Plus offers a great room at a great price. The staff are helpful and efficient. The hotel is easy to get to from the expressway and provides free onsite parking. Wireless internet and a hot breakfast are included.

"Clean comfy and good location."

4
31/01/2016

Really nice location right on the river in downtown. Walked my dog in the park as the sun came up. This hotel was clean and fit the basic needs for an overnight stay. The continental breakfast was also full of options and not just the typical bagels and pastries. Rooms were a little smaller than I expected but overall we were able to rest and recuperate on our long trip.

"Nice Location on the River"

4
27/01/2016

We stayed at this hotel while attending a wedding in Troy. The hotel is right on the river, with a nice park across the street. There is also Dinosaur Bar-B-Que right next door, which is highly recommended. As far as location, this hotel had a great spot. The breakfast was also better than average. We stayed a few nights and each morning there was something different in the breakfast buffet, including a waffle maker in case you don't want eggs. Staff was friendly as well, which is always appreciated.

"Beautiful!"

5
18/01/2016

We stay at Best Western Hotels exclusively because we are rewards members and this is the most beautiful Best Western so far. The dining room/foyer was floor to ceiling windows which definitely elevated my breakfast experience. That and the fact that it was Christmas time and the foyer was decorated beautifully. The room I was in was smallish but very cute. Their free breakfast buffet was the best I've had from this chain as well. They served scrambled eggs plain or with peppers and steak mixed in. Very nice!

"Excellent hotel and staff"

5
07/01/2016

My trip to Albany was a few days after Christmas. I booked BW in Troy because the hotel looked nice with historic decorations and furniture. I booked a suite online and when I got to the hotel the room that was given to us was just your average room, not the historic-looking one shown online. I spoke to front desk and I showed them the screenshot that I had taken of the suite that I had booked. I was told very nicely to go into the assigned room and that the manager will look into this issue. As we got to the room I was called by the hotel manager, Josh (?) who apologized for the mistake and told us to move to another much bigger and nicer double-room on the top floor. Although the room that we were moved to was not the historic-looking room that I saw online, I was pleased with Josh's professionalism and his attempt to please his clients. The cleanliness of this hotel is very comparable to that of 5-star hotels. Thank you Josh and the team at BW Troy. We will be back. Eli

"Best of the Best"

5
31/12/2015

We had two separate nights at the B/W Troy and our stays were the "best of the best." Everything was perfect! Thanks so much for putting such a great hospitality team together. We'll be back again in the summer time when we can explore the area more.

"Nice hotel on the way"

4
31/12/2015

We stayed for 1 night in the way from the Adirondack to Newark airport. Our room was with 2 queen beds and was quite small. There is nice restaurant very close to the hotel on the river front. Breakfast was nice with a lot of varieties.

"No recourse for the trapped!"

1
16/12/2015

We woke up in this hotel Thanksgiving morning to find that all means of exit were blocked by a race. We were trapped for almost two hours, finally getting out by moving a police barrier! As a consequence we missed much of Thanksgiving. Although the town had posted the roads that would be blocked off and the times, the hotel claimed no responsibility to let us know (had we known we could have moved our car a block away and been fine) because the town did not specifically call them and tell them personally. We complained to Best Western, which would not do anything to help us because the hotel's claim of no responsibility was the end of the story in their eyes. If you have a problem here you are on your own!

Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review
Dear Sir, We sincerely apologize for the inconvenience you and your family experienced on Thanksgiving. The city changed the routes of the race without informing our staff and we did the best we could that morning to get our guests out promptly. However - we did respond promptly to the inconvenience you suffered. When we spoke to you the Monday after the holiday we offered you two complimentary nights, Best Western Rewards points and a refund on your stay with us. We are sorry that your holiday plans were delayed due to the Turkey Trot and sincerely hope you were able to celebrate with your family. Please contact me if you would like to discuss this further. Best Regards, Whitney Grey AGM [email protected] 518.274.8800

"Conveniently Located"

4
14/12/2015

Spent single night here while making a college visit to Rensselaer Polytech. Staff was friendly and helpful and gave good suggestions on places to eat.. Location was convenient to the college. I recommend this place if visiting the University.

"Good hotel in Troy NY"

5
28/11/2015

Excellent service, decent breakfast, traditional style room. Everything worked. Very convenient for walking to restaurants, shops, and Rennselaer campus. Staff arranged to return itmes we left in room by mail, without hestitation.

"Turn down the noise"

1
27/11/2015

Facility is nice. But staff failed to properly deal with noisy, rude, loud partiers in the middle of the night. Disturbance continued for a length of time. What good is the nicest motel property if you cannot get a good night's sleep before doing business the next day?

"Friendly Courteous - Front Staff"

4
23/11/2015

After being at a conference for 8 hours and having to locate our hotel - we were greeted by a friendly, helpful check in clerk. She was informative re: places to eat, services provided and about the breakfast offered. She made a long day better.

"Perfect Location and Caring Staff"

5
18/11/2015

I totally enjoyed my stay. The location (for attending an event at Russell Sage College or RPI couldn't be better...walking distance to both of those plus to the waterfront and the interesting shops and cafes in Troy. My room was spacious, quiet, and comfortable and it was a good value. But what truly made my visit outstanding was the caring and friendly attitude and helpfulness of the staff -- every staff person I encountered! I strongly recommend this place and will stay there again when I am in Troy.

"Great Stay!"

5
18/11/2015

I enjoy staying at this Best Western when in Troy for Russell Sage College events. It is a BW Plus so nicer than most BWs and the location is great! The staff is always friendly and efficient, nice rooms, and quiet. Minor complaints would be that the phone was unplugged and there was only decaf coffee in the room for the coffee maker. I was also disappointed that I could not receive a printed receipt there when I checked out as I had booked online. Breakfast was fair - typical hotel breakfast.

"Great place to stay"

5
16/11/2015

Excellent place to stay. I would highly recommend it. It was clean and the service was excellent. We had a family wedding to attend nor far from our home, but it was nice to just walk across the street after a fun evening.

"Siute success"

5
14/11/2015

My wife and i stayed here for the halloween cruise on the Hudson river. we were happy with the suite and the jet tub. The breakfast was great and provided for and the location was just perfect for the cruise. A little overpriced for where it was i thought.

"Amazing jewel"

5
13/11/2015

This hotel is beautiful, from the outside appearance to the amazing staff. I was fortunate to be upgraded to one of the signature suites at this hotel, and I can honestly say that the room was breathtaking. From the oversize Jacuzzi tub to the amazing décor and King size canopy bed, everything combined to provide an extremely relaxing and wonderful stay. HIGHLY recommend this hotel!

"Best place to stay for miles around"

5
11/11/2015

We have been coming to this hotel for years and even though the name has changed the service level has always been top notch. This hotel is conveniently located near restaurants and clubs - Dinosaur BBQ, Browns Brewing, Bombers Burrito Bar to name a few - and just up the street from all of downtown Troy's shops and restaurants. The staff is professional and friendly (and was handing out Halloween Candy to trick or treaters as we checked in). The rooms are top rate - they were all updated in the past few years and yet no signs of wear. This is THE best Best Western we have ever stayed at. We always look forward to a return trip.

"For a wedding where we were truly guests"

5
09/11/2015

Franklin Plaza is the site of many social events. The Best Western is a perfect compliment for all the elegance you experience at Franklin Plaza. Staff were attentive, and efficient, even when checking in multiple guests at the same time

"One of the best western hotels i have ever checked in"

5
06/11/2015

This is a really one of the best "Best Western Hotels" I've ever checked in. So classic so romantic and so clean. It is very remarkable hotel interms of the funuture in terms of the staff here in terms of the location. You are in the middle between Boston and NY. Facing Hudson River Free WiFi , Breakfast and parking What more i need. Im really enjoying with my family with young kid over here. Strongly tecommended to all.

"Very good hotel with great breakfast!!!"

4
29/10/2015

Rooms are very spacious with comfortable beds and good amount of channels. Internet was there but was rather slow, not allowing for streaming. lobby could be cleaner and appears a little out-dated. Rooms were very clean. Great location with great bars and food locations close by. I would stay again.

"Convenient to downtown Troy and RPI"

3
25/10/2015

Convenient to downtown Troy and RPI. Can walk to campus but uphill all the way. Location, parking, lobby and breakfast area rate high marks. Rooms smaller than I expected. Overlooks the Hudson with a park nearby. I will stay there again when in the area.

"Great Place to Stay"

5
21/10/2015

I highly recommend this hotel if you have a business trip or are visiting friends or family in the Troy, NY area. The hotel was clean, modern, and well maintained. The staff were all very attentive and professional. I enjoyed the breakfast selection and they always had water, coffee, and a different cookie out in the lobby each day to satisfy your sweet tooth. The internet connection and on demand TV were nice bonuses. The conference/wedding facilities across the street were beautiful. All-in-all, it was a wonderful experience.

"Good value"

4
20/10/2015

last stop after 7 days of travel in New England, his hotel offered more than others we used. Nice welcoming lobby, great staff upon entry and departure. Very helpful in recommending restaurants for dinner. Breakfast choices were plentiful and were set up in a sensible way for busy breakfast times. Hotel is old so there are limitations but well maintained, clean. Only problem some outlets not working.

"Very Nice"

5
19/10/2015

We spent a Saturday night at the hotel for a wedding, that was across the street. The staff very helpful. Our room clean, not one issue. Only wish they had a pool, or hot tub. Troy was nice that day, took a walk to the farmers market. Nice breakfast on Sunday morning. Great place.

"A surprise for the area it is in"

4
17/10/2015

This is a clean and well-appointed Inn. The staff were friendly; the room was clean and spacious. the beds were comfortable. The shutting/slamming doors other places on the floor could be felt when they were used. Complimentary good hot breakfast with good variety. It appears to be in a more seedy part of town, and there is a lot of construction and road construction going on.

"Visiting Family"

5
17/10/2015

I travel weekly for business and have stayed at a lot of hotels along the way. I have to say my stay at the Best Western Plus Franklin Square Inn Troy/Albany was perfect. Front Desk staff was very professional and well dressed. The grounds were immaculate and constantly maintained. Complimentary full breakfast was the best I ever had and seating/severing area was well thought out. Room was amazing. Clean, quiet. Décor was upscale. Internet speeds fast with no login issues. TV choices scaled over 100. Even the doors were quiet closing. Towels and toiletries upscale as well. I would have expected a stay here would have cost double what I paid. It would have been worth it. Location is close to everything downtown.

"Comfortable and Welcoming"

4
16/10/2015

I have had many opportunities to stay at the Franklin Square Inn...with each time being very welcoming and comfortable. The rooms are on the small size, but cozy, comfortable, well appointed with windows that open, small refrigerators and nice beds. The exercise room has all you need...maybe not over the top...but perfect for me. Also there is a pair of amazing coffee machines for lattes, cappuchinos, American coffee and hot water (with nice range of tea bags) all day. This hotel is within walking distance of cute, sparkling Troy--so dinner and entertainment is a block away. I look forward to coming back again very very soon

"Good location, but it's not the Hampton...."

3
14/10/2015

This hotel is located conveniently to interesting buildings, boutiques, restaurants and the farmer's market. Most of the staff were helpful and friendly. Our beds were comfortable and the rooms appeared clean. The usual amenities were supplied. The bathrooms were updated, the lobby was bright. They offer a breakfast buffet and free WiFi. Those were the positives. However, the building is outdated and leaves something to be desired. The hallways are dark with low-ceilings and smelled like stale cigarettes, even though it says it is a non-smoking hotel. While the suites were spacious. the standard double and king rooms felt cramped and small. The rooms were dark and the decor is outdated and depressing. While the rooms seemed clean, this gave the illusion that they were not. There were many options at the breakfast buffet - the hot food was absolutely awful, so we were glad for the muffins, waffles and oatmeal. We also found the shuttle driver to be unfriendly, bordering on rude. Would we stay there again? If we were there for an event, possibly. I think this place needs to upgrade a bit.

"good value for moderate price"

4
13/10/2015

all amenities needed were provided: ironing board, iron, hair dryer, individual coffee maker. room was clean. halls are a bit dingy but also clean. breakfast covered protein and carbohydrate choices and could be used by vegetarians as well as meat eaters.

"Perfect. Nothing more, nothing less."

5
09/10/2015

Super-friendly staff and nice quiet room. Great breakfast. Troy is a great city to walk around at night, and this hotel is a perfect home base for that. I can't say anything bad about this place. I have my favorite hotels everywhere I do business, and I've recommend the Best Western in Troy to everybody.

"Staff that goes above and beyond"

5
07/10/2015

My in-laws came into town from California for our wedding celebration. The downtown location was ideal since neither drive. Unfortunately, 2 nights of their stay was overbooked. The staff made sure that they were on the waitlist and as soon as a room opened up, they extended their reservation with an upgraded room! My in-laws were very appreciative. It made their visit to Troy all the more enjoyable. Thank you.

Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review
Thank you so much for choosing to stay with us on your BIG DAY! Congrats on your wedding! We so enjoyed having you and your family with us and are so pleased we were able to extend them for the entire weekend. We hope you have the opportunity to come back for a stay-cation or local concert in the future!! Congrats again!

"More like Worst Western"

2
02/10/2015

I'm sorry. I don't want to be mean, but no. Just no. The only positive thing about my stay was the friendliness of the staff members. They were great, but I doubt they would even stay there themselves.

Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review
Thank you for taking the time to review our hotel and we apologize it did not meet your expectations. At the Best Western Plus Franklin Square Inn we take each guest stay extremely seriously and strive to offer the best in comfort and convenience. You mentioned after you checked out that your sink was draining slowly and the guests around you were loud into the evening hours. Please know that we are happy to send maintenance to your room at any time, move a guest room at any time, and contact noisy neighbors at the request of any of our guests. Please feel free to alert the front desk staff as soon as you experience any issue with your stay that we may address it immediately rather than after your stay has ended. We hope that you have the opportunity to stay with us again in the future that we might offer you the service and award-winning hospitality. Regards, Whitney Grey Assistant GM [email protected]

"An evening in Albany."

5
30/09/2015

My wife and I were visiting Albany for the funeral of a family member and selected the Best Western because it was only a block away from the church. They had valet parking and the staff was very pleasant. The hotel was clean and the rooms were quiet and comfortable. Restaurants were within walking distance. I would recommend this hotel without reservation.

"2 Night Stay"

4
28/09/2015

We havwe stayed at Best Westerns on our last 2 vacations, and have been satified. While not great, there was nothing to complain about. The breakfast buffet was the bets on our vacation. The room was a bit small, but adequate. There was confusion regarding our room request. and I was told that Best Western never passed it on to them. When I approched the front desk, our room was changed.

Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review
Thank you for taking the time to review our hotel and we hope you have the opportunity to stay with us again and experience all that Troy, NY has to offer. We are pleased that you enjoyed our breakfast so much! Please come again soon! Best Regards, Whitney Grey [email protected]

"Blood on my sheets"

1
25/09/2015

This is one of the grossest hotels I have ever stayed at. I would rather pay money for a motel6 than this place. I got there and there was blood all over my sheets, the staff was incredibly rude when I asked for new sheets or a new room. Noise is out of control and my room smelled like an old smoking room. It was a miscible stay- the first thing I did when I got home was shower... highly suggest a different hotel.

Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review
We want to sincerely apologize that you did not enjoy your stay with us. We know that you are a frequent guest and are sorry that this stay was not up to the caliber of your previous stays with us. At the Best Western Plus Franklin Square Inn we hold ourselves to very high standards of cleanliness and customer service and are very sorry that your stay fell below our standards. We are aware that as soon as you alerted the front desk to the issue with your room, you were moved to a different room. We are a nonsmoking hotel and have been for over 10 years, however sometimes our guests are not respectful of that policy. If ever you encounter one of our neighbors smoking we are happy to charge them the $250 smoking fee, eject them from the hotel and move you to another room. We did perform a full inquiry into your stay and can assure you that our entire staff has been altered to the different issues you experienced during your stay. We sincerely hope you will consider staying with us again free of charge. I will message your privately to set up that reservation. Best Regards, Whitney Grey Assistant General Manager Best Western Plus Franklin Square Inn 518.274.8800 [email protected]

"Dont' stay here"

1
21/09/2015

This hotel should be cheap and it's not. It's in Troy, NY, not a desired city. The hotel fails to provide good amenities. They were skimpy on towels, did not provide water bottles for the room. The walls were as thin as paper and we heard people having sex all night and people fighting in the halls and yelling at 5am. We could not sleep due to the noise. Completely inappropriate and someone from the hotel should be monitoring the floors, especially when they know there were people staying in the hotel from a wedding. The air conditioner did not work well. The room smelled of smoke, despite the "no smoking" policy. The refrigerator stopped working and we had to throw away food that we purchased. There were insects in the room. We will never stay here again.

Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review
Thank you for taking the time to review our hotel. We apologize that you did not enjoy your stay with us. We would like to hear in more detail what amenities you were looking for that you did not find. We have free parking, free high speed wireless internet, and a free full breakfast buffet. While we do not offer water bottles in the guest rooms, we have complimentary fruit-infused water available 24 hours a day in the lobby along with cookies, pastries or brownies. This also allows us to hold fast to our green initiative program at the hotel and cut back on plastic waste. Furthermore, we will happily provide guests with more towels upon request, you only need to alert the front desk attendant or any member of housekeeping. We apologize that you had noisy neighbors and an issue with the cleanliness of your room. In the future, please let the front desk know and we will be happy to move you to another room and speak to any disruptive guests. We do monitor the floors 24 hours a day. We also are sorry to hear that you do not believe Troy, NY is a desirable city. We disagree. Troy has a significant industrial and architectural history. It is the birthplace of Sam Wilson, the man who would later be known as “Uncle Sam”. Troy is located right along the Hudson River and home to the beginning of the Erie Canal. Currently Troy is undergoing a vibrant revitalization with many new restaurants, shops and businesses choosing to make Troy their home. Furthermore, our location in the heart of downtown allows our guests to truly experience this great city. We hope you are able to visit the city again and enjoy all it has to offer. Please contact me if you would like to discuss any of these issues further. Best regards, Whitney Grey Assistant GM 518.274.8800 [email protected]