Best Western Plus Hotel Franklin Square Inn Troy/Albany,  Troy

4.5/5  - basé sur 533 notations.
1 4th Street, 12180-3225, Troy, United States - Ver el mapa
+1 518 274 8800 +1 518 274 0427

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Nuestro galardonado hotel está situado a 6050 metros del Rensselaer Polytechnic Institute (RPI) y el centro histórico de Troy, Nueva York. El Best Western Plus® Franklin Square Inn Troy/Albany le permitirá disfrutar de la mayor comodidad a poca distancia de las principales atracciones de Albany, Nueva York. Troy, Nueva York, es el enclave donde el río Hudson se une al canal Erie. Este antiguo centro de transporte ya no es un epicentro de actividad industrial, pero aún conserva los restos arquitectónicos de aquellos días de gloria. Con mansiones de estilo federal, fábricas de la época industrial, edificios georgianos de ladrillo y casas del siglo XX, este distrito aporta un completo entorno histórico con unas frondosas áreas residenciales y una zona costera con numerosas cafeterías. Alójese en el Best Western Plus® Franklin Square Inn Troy/Albany durante su visita a la histórica Troy, Nueva York, para recorrer el RPI o a la hora de asistir a su próxima boda o evento en uno de nuestros dos lujosos salones de baile, Franklin Plaza y Franklin Terrace. Esperamos su visita.

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Basado en la opinión de 533 huéspedes
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Excelente
 
303
Muy bueno
 
152
Bueno
 
44
Mediocre
 
23
Horrible
 
11
Con amigos Con amigos 46
De negocios De negocios 101
En familia En familia 228
En pareja En pareja 111
En solitario En solitario 35
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Best Western Plus Franklin Square Inn Troy/Albany,Troy
  • 4
    « Home of Uncle Sam »

    The motel was very clean and nice. the staff were professional. Hallway at night was a little loud, but stay was comfortable. We had a wedding across the street, which made it extremely convenient! The photos throughout the building were of Troy, and were very tastefully done! Plenty of parking. Our room overlooked the Hudson river, that was a nice view. I would recommend this motel if you are staying in the Capitol region.

    5
    « Great location, nice hotel »

    This is a very nice, clean, charming hotel in downtown Troy. We were here on college tour, and the front desk informed us kindly they offer RPI discounts if we visit next time. We walked from the hotel to tour the streets in Troy. Many interesting old Victorian buildings. It is also very close to RPI.

    5
    « Great Location, Staff and Breakfast! »

    We have been on College tours so we have seen a lot of mid-priced hotels around NE and this little "Gem" has it all. Rooms are clean and bright. Bedding and Pillows are firm. (could use a nightlight in the bathroom). Breakfast staff was two young men that made sure everything was stocked and clean. They smiled and made eye contact as they worked. Scrambled eggs were made two different ways (Plain and Steak, Cheese Pepper and Eggs) and kept fresh. Good selection of fresh pastries and yogurts, excellent coffee machine! All the other things like waffles and fresh fruit that you would expect. Shout out to Karl at the from desk in the morning. I needed to print a parking pass that had been mailed to me. He asked me to forward the email to him and he would print it. For some reason the email wasn't coming through. when I told it was for a Rensselaer parking pass, he said no problem, and went through past emails found one he had don for a prior guest, printed it and we were on our way! The front desk crew the night before also gave us great detailed reviews of restaurants within walking distance.

    5
    « Best Place To Stay in Troy! »

    We always stay at The Franklin on our visits to Troy. It's in the heart of historical downtown, with easy walking to all the great restaurants, shops and bars, and your only steps away from Troys fantastic farmers market on Saturdays! Year after year, the staff is the same, and always so helpful and friendly. You feel as though you're staying with family! Rooms are well appointed and very clean!

    5
    « "If you love feeling like you are home..." »

    The friendliest staff here we've ever met in our experiences; they treat us like family, go out of their way to please and genuinely enjoy helping! The rooms are neat, clean and well maintained. The décor is clean, elegant and comfortable. Nice vibe. The popularity here is great, too. Always something going on. The breakfast is tasty with an assortment of delicious foods...with 24 hours courtesy infused iced citrus water and cookies :) It's so peaceful here you'd never know you are in the hub of traffic and nightlife. Great value for your money. Worth every moment :)

    5
    « A pleasant stay in a fetching river town »

    The room was clean and comfortable. The parking was easy. The breakfast was good. And the hotel has tremendously convenient proximity to the many attractive aspects of downtown Troy. But perhaps the distinguishing characteristic of this hotel is the friendly staff. Especially during crummy weather, settling in for the night at this inviting place was a genuine pleasure.

    5
    « great overall visit »

    Great location, services, rooms, staff, and decor. No issues and no complaints with hotel. Weather was a bummer but still could walk to several places to eat and drink. Hotel staff quickly replaced needed breakfast items. Will book here if in the area again.

    3
    « Noisy heater, wrong information in booking.com »

    Hotel entered incomplete information in Booking.com causing a surprise extra amount to be due at checkout. Not a big amount ($19) but an unpleasant surprise. Front Desk staff did not offer to reduce bill by this amount. Heating system in room extremely noisy, even at low fan setting.

    5
    « Amazing hotel with even better staff!! »

    The Best Western Plus Franklin Square Inn was the hotel we chose to host our wedding guests for our April wedding at the Franklin Plaza in downtown Troy, NY. When we booked the block initially the hotel was beginning renovations and adding rooms/suites. We began working with Leslie King who was incredible from the jump. Leslie and her staff did everything and then some to make out wedding weekend incredible. We used the Mezzaluna room for our guest on fri and sat and her staff went above and beyond making it work incredible for our needs. By the end of the weekend our guests all knew the staff by name and couldnt stop raving about how accomodating they are. The new rooms are absolutely beautiful and the renovated areas of the hotel were awesome as well. The morning breakfast was incredible for what you think of a free hotel b reakfast. There isnt a better location to stay in downtown Troy, you're in the heart of all the action the city has to offer. Our guests loved staying here and we were so happy from start to finish. Cant thank everyone enough!

    5
    « wedding weekend »

    great location to have a weeding. the hotel was across the street from the wedding venue. the two worked in unison. also the hotel had a great hot breakfast and service was second to none.the hotel had a private dining room that they gave us form the weekend, so we had a place where everybody could meet without having to worry about other people listing

  • 4
    « Nice hotel »

    This is great clean hotel and in a good location for exploring the downtown on foot. I had an issue with noise of AC/heater unit but rest of stay was great. They have a clean spacious breakfast area with good selection.

    5
    « Best all around place to stay in Troy! »

    Walkable to anywhere you need in downtown Troy. Close to several great places to eat. Great value , staff and rooms. Great view of the bridge! Been coming here for over three years, always my first choice.

    5
    « Excellent Hotel Experience »

    This was a very nice, very clean hotel, with excellent fitness center, breakfast, and staff who helped me out when I misplaced some of my possessions. The fitness center was extremely nice with a better variety of equipment than most. The breakfast also had a wide variety of very good options. I was struck by the cleanliness of the hotel throughout.

    5
    « Quiet and Comfortable »

    Excellent over night stay in Troy. The room was located in the new section of the hotel, and I found it well appointed - modern and very clean. Easy walk to restaurants, shops, and bars. The bed was comfy, and my stay was quiet and restful.

    5
    « Great Hotel »

    Very clean and presentable hotel. No problems noted during the stay. The room was clean and the staff was very friendly. Breakfast was well presented and the food was decent. I would definitely recommend.

    5
    « Warm welcome in a charming atmosphere »

    The Franklin Square Inn is a warm and friendly family run business that reflects the good taste of the owners in unique touches. The decor honors Troy, and also has a welcome individuality in many of the rooms. The staff are welcoming and very helpful.

    4
    « Wedding weekend »

    The hotel and staff are very nice. They were very accommodating for my daughters wedding and all of our guests. My only complaint is the parking. They put on a new addition and used the parking spaces. They should have a valet if you need to go off site to park

    5
    « Highly Recommended »

    I was in Troy for four nights at the Best Western Plus to take care of my college student after surgery. He stayed at the hotel with me to avoid the chaos of the dorm. When I arrived, I explained my situation and asked if the breakfast room, meticulously clean, with coffee and microwave etc was available 24 hours. It was indeed, but the staff went above and beyond by delivering a microwave to my room within minutes so that I could heat up food for him that he could tolerate. Anything I needed, any request was met with unfailing helpfulness and very personable professionalism. The housekeeping staff worked around us and delivered anything we needed. I just can't say enough about the customer service we received from each and every member of the staff I interacted with. But it wasn't just the customer service that was worthy of note. The rooms were comfortable and clean as a whistle. The breakfast was plentiful with a lot of options, eggs fixed multiple ways, waffles, yogurt, potatoes, breakfast sandwiches etc depending on the day. I loved the hot oatmeal with toppings. It was delicious and I had it every morning. The coffee machine was terrific and the coffee was fantastic! The location is great, directly across the street from a fantastic BBQ restaurant and within short walking distance to a slew of other restaurant, of all types and ethnicities, and coffee shops. The staff was more than helpful again with suggestions and maps. My son was on a limited diet but I wasn't so that was welcome. The Hotel is also quote close to the college. I would make it a point to stay here again, and when I left, I made sure to tell the folks at the desk that I had a better stay here than at some 5-star properties where I've stayed. The only lack would be a restaurant on site for the occasional room service, particularly in the situation I was in, but there are so many options in the immediate area that it really wasn't a problem.

    5
    « Friendly Staff; Great Hotel »

    We spent one night here while on a college visit. A great hotel! Good location in downtown Troy. Easy to walk to several restaurant options. Staff at front desk are super friendly and helpful. Gentleman keeping cookies and the breakfast full was awesome. Hard working and friendly. Our room was very nice; not super large, but fine for us and our short visit. Seemed recently painted. Looks like it might be getting new carpet soon, just because it doesn't match the hall. Everything maintained and as expected. Breakfast in the morning was excellent. Large area, plenty of tables. Many, many options all filled and delicious. Probably one of the better hotel breakfasts we have had. We would stay here again.

    5
    « So accomodating! »

    I arrived in Troy late on a Friday night with my 2 sons in tow to visit colleges. I had accidently booked my room for the next night. Damon at the front desk didn't miss a beat. Without making me look foolish (even though it was entirely my fault!) he canceled my reservation for the following night, rebooked me for the night I actually arrived AND honored my price even though the only room left available was a deluxe room. He was AWESOME. And, the hotel itself it lovely. Very clean and welcoming.

  • 4
    « Inviting location & staff »

    This location is quaint. The front desk staff are well-dressed and professional. Some of the rooms are newly renovated, so be sure to request one that is. I did not try the breakfast, but the breakfast area looked clean and well-spaced. We have stayed here twice and would come again if in the Albany/Troy area.

    5
    « Troy overnight »

    This was a very nice hotel, the room we stayed in was very spacious. It well decorated and really comfortable. Located just a few steps from the dinosaur BBQ and numerous shops and eateries. Will stay again.

    4
    « GOOD STAY »

    On our way to Florida, we were looking for a hotel for one night. We found the Best Western Plus a nice hotel well located in the heart of downtown Troy/Albany. The room was comfortable and the staff friendly.

    5
    « Franklin Square »

    We were there for a wedding on Ne Years Eve, The staff was very professional and courteous. . The hotel is beautiful and the rooms were very nice.. The breakfast the next morning was excellent. If you wanted something special the staff was there to assist you n any manner

    2
    « Very disappointing »

    I booked this hotel for an RPI visit. Unfamiliar with the area, I expected a very nice hotel based on description, reviews and price. Very disappointed to find an old, poorly maintained, and dirty place. Parking is separate from the hotel and I did not feel quite safe walking from parking garage to hotel at night.

    5
    « Great service »

    Due to snowy conditions, I arrived very late, 3:00 a.m. The desk clerk got me checked in. The parking lots were all full due to snow so parked in the driving lane along with a box truck. The front walkway had been shoveled and ice melt put down. The lobby was free of any snow or water. Javun, the young man who runs the breakfast, does a wonderful job. He kept everything full, all counters were wiped down, he checked back frequently to assist patrons and he made sure the dining tables were cleared off. Everything was fresh, hot, and appetising.

    5
    « Overall beautiful hotel with great service »

    Ivan the manager was friendly and helpful. All the staff was very caring and accommodated to all of our requests.I would recommend staying here. The breakfast was great. They had a large selection. Everyone could find something they truly enjoyed. The rooms were newly renovated with more work on the way. It was in the heart of Troy and parking was easy.

    2
    « Maybe just an off night but it was very off »

    Dirty bedding left in the room. Very lackluster response from staff, including inability to call the front desk and being told to move the dirty laundry myself. Room was dirty and a bit run down too. The free breakfast was very good though.

    5
    « Very Nice Hotel »

    I had a nice visit at the hotel. The location was perfect while I attended a wedding across the street. I was in walking distance of entertainment and nice restaurants. The breakfast bar in the morning was perfect, very simple and good. I recommend staying.

    5
    « Comportable, clean »

    Attractive property - clean and comfortable Guest Room and other areas. Sparkling-clean, well-lit Bathroom. Bedding comfortable. It was 1 degree outside at check-in, but the Guest Room temp was perfect as well as other areas of the property. Extensive breakfast items: anything and everything you would want. Family room-like dining area. Staff was friendly, courteous, and efficient.

  • 5
    « Great Stay in Troy »

    The BW exceeded my expectations. The room decor was very nice, the beds were super comfortable and the room was spacious. During our stay, the temperature outside was very cold, and yet the temperature in our room was perfect.

    5
    « Very Pleasant Stay »

    Stayed here for four nights. Attended a conference in the Franklin square itself. Stay was very good. The room was very spacious for singles. Ventilation was good. It was having good air conditioning system. Room was very clean and the design was good. Staffs were courteous. I had to checkout at odd hour but the staffs very helpful in that odd hour and helped me to get a taxi to go to the airport. I had buffet breakfast at the hotel on all 3 days. I am a pure vegetarian and I had lots of good variety of food for morning breakfast. On the whole it was a very pleasant stay and enjoyed it.

    5
    « Christmas with Family »

    Want to make you aware of a Excellent Hotel. Free Parking, Easy Check in and Check Out. Room was very clean with Nice Barbecue Eats and Bar right across the Street. Will be back in 2018. Stay at many Hotels and add this on my come back list.

    5
    « BEST, BEST WESTERN I'VE EVER BEEN TO »

    Don't let the name foul you, this place is above and beyond amazing. Stayed in a renovated room and it was fabulous. The staff was extremely accommodating and super friendly. Stay here and you will be back again and again.

    5
    « Excellent experience »

    All staff was courteous, professional and accommodating. Hotel was modern and clean. Room was spacious. Hot complimentary breakfast was better than the standard selection. Overall, an excellent experience at a very fair price.

    4
    « Attentive Staff »

    Just returned from a family wedding. Wonderful staff and breakfasts were delightful. The only drawback was the bathroom, it was very tight (as least in the section we were, don't know about the other rooms available in this hotel). Very little space to place toiletries and hair accessories. Also the lighting was poor. They need to install wall mounted magnifier mirrors with lighting, this would work to solve this minor problem.

    4
    « A good stay for the price »

    We stayed here Nov 18-22, 2017 and were very pleased with the hotel. We had a small puppy with us and they were very accommodating when we made the reservation to get us a pet-friendly room at the end of the hall away from people we might disturb. The only challenge of this hotel can be the parking, but if you talk to the front desk they will direct to an area behind the property as well as a parking garage next door which is free to park in. The check in process was wonderful and after traveling for two days to get there they made the process easy and simple. The breakfast each day is ok, very typical of what you'd expect from almost every facility that has a breakfast. A comfy bed really made our nights so much better, and I;'m grateful for that. Thank you for your hospitality.

    5
    « Best Hotel In Troy, NY!! »

    This Best Western Plus was amazing from the moment you walk in the front door and are staring at a casino hotel style chandelier! The hotel has a complete breakfast, not simply a waffle maker, great coffee on demand 24 hours a day, beautiful dining lounge complete with fireplace. The rooms are good size, modern style, plenty of outlets and USB ports, Wi-Fi worked excellent. They went all out on the soap and shampoo and conditioner they leave for your convenience. The room itself was very modern, overlooking the scenic Hudson River.. The room had barn door type sliding bathroom door as well as thick glass barn door sliding shower door entering into a shower stall that is was wide as a bathtub would be. The staff was more than friendly and helpful about the area, the cleaning staff were quick with a smiling 'good morning' if we passed them in the hallway. To say they did a great job would be a under statement!

    5
    « Wedding weekend »

    We used the Franklin Best Western for accomodations for our son's wedding. The Bridal suite was perfect for pre wedding hair and makeup. We used their small banquet room for the wedding rehearsal and breakfast the following morning with friends and family. It was super convenient to the wedding venue across the street at Franklin Plaza and also to the rehearsal dinner at Dinosaur BBQ. Perfect!

    5
    « Surprisingly cool, trendy, lots of value »

    This is not the Best Western I grew up with. This is a cool, trendy hotel with great value - I am not a millennial and still appreciated the vibe; great breakfast and walk-in shower. Changed the way I perceived Best Western.

  • 5
    « Great value »

    Stayed 2 nights and had no problems whatsoever. Nice hotel with a great location. Located in downtown Troy and close to many restaurants. Did a day trip to Bennington, VT and it was only a 40 minute drive. Our room was updated and really clean! Hotel staff was great and went out of their way to help us. Morning breakfast was standard buffet type, clean, plenty of selections. Will definitely stay again.

    4
    « Best Western Plus Franklin Square Inn Troy »

    Great location for anything in Troy. It is centrally located so you can walk to nearby shops, bars, restaurants and entertainment. The hotel and the rooms are clean. The staff is very accommodating. The breakfast buffet left a little to be desired.

    4
    « Rehearsal dinner and wedding »

    Nice hotel, great location for events at the Franklin Plaza. Clean, met all of our needs. Rooms were very small, we stayed in a double it had 2 queen beds, bathroom also very small, odd configuration of the room, who ever designed the rooms, you were unable to open the closet door all the way, made it very difficult to get into, we were there with a group, and everyone complained about the Same thing. Nice breakfast was included. Overall,it served its purpose, we would stay there again

    5
    « Excellent Venue for Weddings! »

    We had a beautiful wedding at Franklin Plaza (located nearby). Having a nice place for the families to sleep and socialize was great! The Best Western staff was extremely accommodating and the accommodation were very new. The breakfast was nice.

    5
    « Best Hotel in the Capital Region »

    The Best Western Plus Franklin Inn and Suites hosted our wedding guests, wedding party, and my husband and I a year ago when we were married at the Franklin Plaza. Since we are expecting our first child in December and didn't want to travel too far from home, staying at the Best Western for our 1st anniversary was a no brainer. The recent renovations and addition of the new wing to the hotel have made this hotel the premier location for accommodations in Troy, and the Capital Region in my opinion. My husband and I stayed in the new 2nd floor suite overlooking the river and were blown away by the luxury accommodation in the middle of downtown Troy. We live in Troy, I work in Troy, and we frequent the Farmers Market each week. It's been so wonderful seeing the revitalization of the city itself, but now the Best Western offers an incredible value as icing on the cake. Everything from the wraparound balcony, large kitchen island, double gas fireplace, and the massive bathroom with soaking tub and enormous shower, to the beautiful touches like the chandelier, TV in the bathroom mirror, and the absolutely stunning black and white photos of Troy by Michael Gallitelli that decorate the property truly gave us a wonderful little getaway to celebrate. In addition to the accommodations, the staff at the Best Western is second to none. Everyone is helpful, pleasant, and professional. We can't wait to go back!

    5
    « Visitors to RPI »

    The location is perfect for RPI visitors. The staff at check in is efficient and welcoming. All staff at hotel is friendly and helpful. Breakfast is included with something for everyone. Tea and coffee are available all day. Clean fitness center.

    3
    « Weekend Wedding Event »

    We stayed at the Best Western Plus Franklin Square Inn in Troy, NY over the weekend to attend our God son's wedding. Upon check in our room smelled of wet dog. We went down to the lobby to ask for a different room which the attendant provided without hesitation. It is nice to have dog friendly hotels but there should be separate rooms for guests and their dogs and rooms for guests without or a way to get the wet dog odor out of the room before it is occupied by another guest.

    3
    « Nice Room/Lousy HVAC »

    The room itself was lovely and it has great proximity to RPI and the downtown. However, the HVAC system started to make a chugging noise around 4 am, so I got very little sleep. We called the front desk but they were unable to offer a solution. The next morning (at 11 am, check out), the manager was not on duty. I think the staff should have offered some sort of comp, especially given the price (over $200/night).

    5
    « Review of Best Western Franklin Square »

    Great place. The staff was friendly and professional. The breakfast was of very good quality. Of course the in-room coffee was undrinkable (laugh out loud) but that's expected these days. Also the location was very convenient and the surrounding area was lovely.

    5
    « Wow! What a nice surprise! »

    I don't usually stay in Best Westerns. I went for a college visit and booked this hotel for its proximity to RPI. What a pleasant surprise! The hotel was much nicer than I ever expected!. The lobby is big, nicely staffed and clean. The room was a good size, didn't smell, comfortable bed, clean sheets, nice bathroom, towels and nice soap, shampoo and conditioner. Best of all was the breakfast! Usually the breakfast that is included with a hotel stay is not so great. Again-- I was pleasantly surprised! Nice selection of food--- 2 types of eggs, make you own waffles with fresh batter, breads, muffins, oatmeal, fruit, juices, coffees, teas, etc. It was great! The only slight negative was figuring out how to get into the parking lot once we arrived. The streets surrounding it are one ways with weird angles. But, once you figure it out it is fine. I don't hold that against the hotel as they have nothing to do with the public roadways. Best Western is now on my list of hotels that I would not hesitate to stay in!

  • 5
    « Amazing! »

    Stayed here for two nights in late September while visiting family. Superb property. Everything is top notch. BW loyalty program made it better for the accumulated points. Centrally located; lots of nearby attractions. Check out the barbecue joint across the street. You will not be disappointed when you stay here.

    5
    « Great option in Troy »

    Newly renovated, this is a great hotel in walking distance to the restaurants and shops in Troy, a small city with fantastic architecture and a Brooklyn vibe. Very capable and pleasant staff, exceptionally clean and well kept rooms.

    5
    « Great Hotel in Great Location »

    Excellent staff at the hotel and beautiful rooms in a great part of town. Was very convenient to walk to all the local great restaurants and shops only a few blocks away. I would stay here every time I visit Troy or RPI

    5
    « Happy Travellers »

    This was our first stay in Troy, NY and were delighted with our experience - we were cared for so well and found the location ideal for shopping and sightseeing. Will definitely stay here again. We love the Loyalty program.

    3
    « Not so wonderful »

    The first room we were given reeked. The second room was marginally less stinky. Sort of a wet dog smell. (Which makes me wonder because they DO allow dogs to stay in rooms, and they don't limit dogs to just a couple of rooms.) The AC was very loud, and about every 20 minutes it belched even louder. So guess who got a lousy night's sleep?

    5
    « AWESOME »

    If your in the area or maybe you might want to make this a destination location, you have to try the Franklin Square Inn Best Western. Everything was exceptional and the location can't be beat. You would never regret the decision. The entire staff takes that extra step in making your stay a memorable one.

    5
    « Truly a best Best Western »

    Staying at the Franklin Square is the best way to experience Troy. Nice new wing, excellent staff service and superb location. The river walk along the adjacent Hudson River is great but the area could use more fine dining areas.

    4
    « Wedding »

    My husband and I stayed at your Hotel for the night for a wedding . We were very impressed by the cleanliness of the Hotel and the excellent customer service. The breakfast was fabulous and we would recommend this Hotel to all our friends. Thank you.

    5
    « Troy,ny »

    Ivan was absolutely wonderful to us and when he was not at the desk Damon was most helpful. The location , right on the Hudson, and within walking distance to the shopping area made the whole experience a true delight. We will stay at this location again in a heartbeat.

    5
    « A Great Place to stay in Troy »

    A beautiful, newly renovated hotel with a warm, helpful staff. The hotel is perfectly situated near the quaint downtown Troy area. The hotel is within walking distance to restaurants, shops and the wonderful Farmer's Market.

  • 5
    « Nice place, good location, great staff »

    Nice place, good location, great staff. Much of the hotel is new, convenient to restaurants and highways. Rooms are adequately sized. Good restaurants close by. Breakfast typical. Free parking. close proximity to RPI

    5
    « Best Hotel Stay in Troy »

    Rooms are clean, well kept, comfortable, staff is friendly and efficient, breakfast is average but hotel features the best coffee in town. Hotel seems to be always figuring out a way to make your stay better. I highly recommend this as one if not The best stay in Troy.

    5
    « My Stay at BW Troy »

    Although only one night, my stay in Troy was excellent. The entire staff was most courteous and helpful in explaining all the amenities during our stay. Sandra in Housekeeping was very pleasant and eager to see if we needed anything.

    5
    « Very convenient to RPI and/or downtown Troy »

    Stayed here while visiting a career fair at RPI. Chose this hotel over the Hilton Garden Inn due to its proximity to downtown Troy. I was pleasantly surprised. Stayed in the new wing of the hotel. Very clean, fresh and modern. Large room with a king bed. Nice bathroom. Only minor complaint is that the very nice shower had no shelving. As a result, you had to put toiletries on the floor. Very odd. Breakfast was free and pretty standard, but very well organized and easy to put together. Nice seating area. Parking was tight due to the location. Traffic flow is a little confusing; just go slow and you'll be fine. Highlight of my one-night stay was downtown Troy. The city has improved so much since I was a student at RPI. Lots of cool places to check out including Rare Form - a great brewery - and Troy Kitchens. I hope to be back.

    5
    « Great location »

    This was a great location for the hotel. Near some bars and restaurants. Staff was friendly and attentive. The rooms were good size and the bed comfortable! Loved the options for breakfast and it was filling. If I'm in the area again I'd stay here. Price is what you would expect not cheap but also not expensive.

    5
    « mother of the bride »

    décor was modern and clean. The service was great. Beds were comfortable. All the amenities were wonderful. Bridal suite was so comfortable. Fireplace was a really nice feature. Staff was friendly. We were treated like royalty.

    4
    « Wonderful stay, clean and convenient »

    Visiting RPI with DD on crutches, hotel staff was very attentive. Room clean and breakfast was good. Loved the coffee machine that was available all day. Would recommend and return. Staff was professional also.

    5
    « Beautiful New Rooms »

    I stayed at the Best Western in Troy for a wedding. My friends and I were skeptical and weren't sure what to expect since many places in the region are quite dated. Therefore, when we called to reserve our room, we immediately decided to book one of the newly renovated rooms when asked by the receptionist. The room was beautiful and spacious. One of the nicest rooms I've stayed in for the price. We were all very impressed with the quality and decor of the hotel and the room. I wouldn't hesitate to stay again and I'm very picky!

    5
    « Great location for RPI »

    Great location for RPI. Staff is always to professional, knowledgeable and willing to help out with whatever is needed (with a smile). Upgrading the decor and amenities is great to see. Love it. This hotel is my favorite in the area.

    5
    « The view of the Hudson River was wonderful. The staff and gorgeous lighting sculptures made the hotel outstanding. »

    The employees were all happy and friendly. Coming from a service industry, I noticed that immediately. Damon and Ivan were wonderful at the front desk. They obviously enjoyed helping their guests. We also had a nice conversation with Javun (sp?) about cars. The entrance chandelier is fabulous. It should be viewed at night for fullest beauty. I could not believe I was at a Best Western. The suites are gorgeous. As a wedding destination, this hotel is a MUST. No details have been overlooked. We were only passing through, but we will stay here whenever possible!

  • 5
    « A Desperate Stay »

    We had an airbnb for 4 nights in Troy. We we arrived, it was unacceptable so we needed a place to stay. We called the BW as we are rewards members and were told by Sarah "just come on over and we will take care of you". Our room was marvelous. Leslie was so sympathetic and reassured us we were in a safe area and a friendly downtown with a lot to do and good restaurants. She calmed me. The breakfast and especially the coffee machines were outstanding! We will stay there again if ever back in Troy.

    4
    « Clean, convenient location at a great price »

    Stayed one night only; room and bathroom were clean. Good price. Offsite parking, a block away. Room smaller than expected but was fine. Large frig in room was nice to have. Breakfast buffet was typical and good. Would stay here again if back to visit RPI which was only 5 minutes from hotel.

    5
    « Very Convenient »

    The new rooms and new space make the place look great! Everything is close by - restaurants, shops, bars, RPI and farmer's market. Nice and clean.Very helpful staff. Breakfast was top notch. Will return.

    3
    « It was good »

    It was good and I liked it but the breakfast could have been hotter. There were very nice people and employees that helped me through my few troubles I had during the trip. I would recommend it to other people.

    5
    « Excellent Hotel Room »

    The hotel is undergoing a renovation. We had a brand new room. The decor was excellent. The room was beautiful . The staff was very nice and helpful. There is plenty of parking in the parking garage next door. I was worried about parking as the hotel in heart of troy.

    5
    « Best Western Weekend »

    Was a wonderful hotel to stay at right in the heart of the city of Troy NY. Walking distance to many activities. Parked our car for the weekend and never had to worry about driving. Great restaurants and bars are in walking distance to enjoy.

    2
    « Can't sleep on plastic »

    Beautiful lobby, good breakfast, but horrible sleep comfort! The fitted sheets don't fit the queen beds and keep coming off, exposing the slippery plastic mattress protectors underneath. These mattress protectors crinkled and made us sweat. We got a horrible nights sleep as a result. Not worth the money.

    5
    « Very nice clean hotel »

    Located in the middle of everything. You can park your car, leave it, and walk to most places. Also across the street from the dinosaur bbq. Rooms are clean, TV's are HD, internet is fast. Also, complimentary breakfast was probably the best hotel breakfast I've ever had. Parking when checking in is a little confusing with people going the wrong way through 1 way, etc. Hard to find a spot, I'd recommend just pulling up right next to the front door. Once you get in the staff will explain parking in detail, which was nice.

    4
    « Great Hotel »

    I stayed at this hotel for a wedding at Franklin Plaza, and it was perfect. The hotel is right across the way, it's clean and the staff are friendly. It was easy to book my hotel room with the wedding group block. Overall, easy and a great place to stay.

    5
    « great quality and value at Best Western Troy »

    The outside was very clean and attractive. Located in a good section of Troy and close to an excellent farmer's market and restaurants. Room was very clean, and the bathroom was spotless. The complimentary breakfast was delicious and better than the usual cold items. Overall a great value. Very satisfied!!

  • 5
    « Awesome Breakfast! »

    We have stayed at this location for several years on our way home from vacationing in Vermont. The full breakfast is the main item that brings us back each year. Plus, the staff are always super friendly.

    5
    « Great location »

    Very nice, recently updated and easy walk to downtown Troy. Fresh cookies were available in the lobby. The beds were comfortable and the front desk staff very pleasant. I had not stayed in a Best Western in years and had not expected it to be so nice.

    3
    « good breakfast »

    the hotel was nice with the exception that a lot of construction was going on when we arrived. The breakfast was nice. There were many options to choose from. I like that coffee and juice were available at anytime and also cookies were put out. Lobby was nice, spacious and comfortable seating.

    4
    « Off to the races »

    We stayed here after a day at Saratoga. If no parking; park in the garage next door for free. Eat next door at Dinosaur BBQ. The rooms are clean and comfortable. Breakfast was good. Coffee and cookies at night. No traffic to get here. All good. Friendly staff is always a plus. Stay at this one.

    5
    « Renovated and recently extended hotel »

    This hotel has recently (end of last year) been extended and being renovated. We stayed last November when the works were being carried out and now the new rooms are large and excellent. Good decor - very clean - Comfortable beds- and an excellent walk in shower. Good adequate buffet breakfast is provided all staff are very friendly and courteous.

    4
    « Setting Terrific »

    The hotel was situated strategically close to many of the local attractions and that allowed us to walk to some of our destinations. Room was clean & quiet. Room temp just right. Disappointed about the lack of handicap pkg spaces and no tub in bathroom but very nicely appointed shower.

    4
    « Nice but Pricey Even w/Reduced Rate »

    Had a reduced rate for wedding but found to be very expensive for what is available. Early check in was not honored & was inconvenient to get ready for wedding which was purpose of hotel room/stay. Was a lot of general noise from guests but hotel is nicely renovated for the most part.

    2
    « Sorry, can't agree with the great reviews »

    Here overnight for a friend's son's wedding. Staff is generally nice and helpful, but we were given a room in still unrenovated wing on second floor...room odor on entering was awful. Called for air freshener, and there was no sense of surprise by very pleasant manager. Pretty bad if they are okay with guests having to request air freshener! But she offered another room on third floor...also unrenovated. Still had odor, but less, so we moved. But on return to room after wedding this evening, the room reeks of stale, maybe moldy odor. Went to desk, got air freshener. Totally unreasonable for otherwise okay hotel. So is the stained ( hopefully after cleaning) bed blanket. No way rooms with such odor should be rented. Extremely disappointed.

    5
    « Exceptional Staff and great location »

    This a great place to stay! I came for a student orientation day for RPI and was pleasantly surprised with the Best Western. I had a small problem with the room and they quickly moved me to another room. Ivan could not have been more helpful after a long day of traveling. The hotel is located close to RPI. I can not wait to return to Troy to visit all the little restaurants within walking distance of the hotel. Nice breakfast in the morning. Every staff person at the hotel went out of their way to help!

    5
    « Troy, New York »

    Stayed here for a college visit to RPI. Was very convenient!! The rooms were clean and the staff exceptional. Very helpful recommending places to eat. Breakfast was just ok but very convenient and included so it worked great for us.Next trip back we will definitely stay here again!

  • 5
    « enjoyed our stay »

    Room was very clean and staff was very nice. Breakfast was very good with many choices. Location was good. We were there for a wedding and most of us we were put on the same floor with the other family and friends. I would recommend this hotel to stay at.

    5
    « Vacation »

    Great location, very helpful front desk staff. Ask for Ivan, as he is wonderful and will help you find great places to eat. Hotel looked as if it was recently renovated. Great breakfast; had great selection of freshly cooked breakfast items.

    5
    « Wedding party »

    Great location for a revitalizing Troy, New York. Hotel personnel were professional, courteous, kind, accommodating, and would go above and beyond to support my wedding party and guests. I stayed in the suites which were newly renovated, clean, and spacious! I saw my wedding guests' rooms which were standard. The bed was gloriously comfortable; the bathrooms were clean and there was plenty of space for guests and groomsmen to hang out and get ready. Hotel cleaners were also friendly. There was still a little bit of construction on the exterior and interior but it wasn't a hindrance to our stay. There is plenty of free parking on the exterior if you can't get a parking spot within the premises. Troy is experiencing some revitalization so there are a lot of cool spots and restaurants in the area like Troy Kitchen, Dinosaur BBQ, Brown's Brewery, Bootleggers, Whistle and Kettle. The Hotel is also conveniently located because it's almost riverfront where there a lot of events like, Rocking on the River, concerts, Pig Out (BBQ and food truck), and a large farmer's market. On site, breakfast was delicious, accessible and complimentary - this was great for our wedding party because there is a nice seating area and plenty of food to go around! We wouldn't change a thing if we had to do this all over again.

    5
    « One night in Troy »

    Spent one night on our way to Connecticut. Very nice property on the inside and outside. Only issue was no hairdryer that I could find. Great room, very clean. Restaurants within walking distance. Easy access. While there are quite a few vacant properties in town, the hotel looks fairly new.

    4
    « Good Accomodation »

    Good hotel accomodation. Good service and especially excellent breakfast. The bed mattress was not as firm as it should be. It sank in when you sit or sleep on it. The stafff was very friendly and everything else was very good.

    5
    « Excellent »

    We arrived late, and the front desk clerk was welcoming. She helped us locate a restaurant for a late night dinner. Our room was completely fresh and new. The bathroom was lovely! An excellent value, and a feather in BW cap!

    5
    « Great place in an old town »

    Great hotel, excellent breakfast good price and good service. Very nicely renovated and the new wing of the hotel has a luxury design to the room and amenities. This is one of the best hotels in the area and meets all my business needs.

    4
    « Review »

    Nice place to stay in Troy. Stay was very nice. Staff were pleasant. Breakfast was cold and dry. Would stay here again. Parking lot was very small though. Close to a lot of night life in the area of troy

    5
    « Best Hotel »

    Very friendly staff, clean rooms, comfortable bed. and nice hot breakfast. High speed internet connection. Convenient location and safe place to stay. No doubt to make stop at this hotel in next trip around.

    5
    « Excellent Property »

    I rarely rate five stars, but this property is excellent in every way. I stayed here twice in the past week travelling to visit family, and found it clean, comfortable, both in public areas and the room, with friendly, helpful, and welcoming staff. A bit difficult to find/access by car due to one-way streets, but close to expressways. Good security and plenty of parking. Many nearby choices for dining.

  • 5
    « Excellent rooms »

    The newer section of the hotel has excellent rooms very clean and modern. I have not stayed in the older section. So cannot comment on that. Breakfast was awesome everything was fresh and tasty. Will definitely return to this hotel when I'm in Troy.

    4
    « Great Location »

    On the Hudson River across from the River Park, free park entertainment, and nice restaurant on the river with a view of passing boats. A fun experience for a one night stay. Friendly, helpful staff and clean room.

    5
    « The new expansion is lovely! »

    I have stayed at this hotel many times over the last 5 years. The staff is always professional and courteous. The breakfast is excellent. The new expansion brought this hotel up an entire level. Nice job! The artwork, the color selection, and the design are spot on.

    4
    « Wedding weekend »

    We had a very pleasant stay while celebrating a family wedding. The rooms were clean and the beds were average in comfort . The breakfast was average . Fresh fruit ran out early. The area was clean and the service very good. Very helpful friendly staff!

    5
    « One night late areival »

    We checked in at 1am. The lobby is nice and clean. But parking at that time of morning was a bear and I was nervous as I didn't know the area. It felt fairly safe but one can never be sure. Our room had two queens and we slept very hard. The beds were nice and the breakfast was quite good. I would very much return!

    5
    « Convenient to reach and excellent staff »

    Stayed at hotel for a wedding in Troy (down the street). Staff were exceedingly helpful and pleasant. Would highly recommend the property to anyone staying in the area. Parking was a bit of an issue as I am handicapped, but mostly due to current construction at the property.

    4
    « Very nice hotel »

    Room was very nice - lots of granite & marble. The neighborhood has improved a lot since I went to school in Troy. The Dinosaur BBQ had loud music, but we couldn't hear it inside the hotel. The door near handicapped parkung is locked after 10pm & you have to walk around the building to get in. Breakfast was fine, other than the instant coffee machine.

    5
    « Stay here and always be satisfied »

    Great staff, very accommodating and housekeeping keeps the rooms spotless and clean. Just a great experience and the employees do what they say they will and that is refreshing. It is also very close (walking distance) to some good venues for entertainment, food, adult beverages and socializing.

    5
    « Perfect Wedding Locale »

    The family who chose the Best Western in Troy and the facility across the street, for their daughter's wedding made an exquisite decision. Accommodations were clean, up to date & the reception was just as perfect at the Franklin Square Center. Thank you for creating such a lovely venue in the Albany locale.

    3
    « A pleasant stay in Troy »

    The Franklin Square Best Western has been nicely renovated, although they are still working on certain areas. The staff is friendly and pleasant. The breakfast tablecloths should be cleaned more often. Breakfast offerings are fairly average, and could have been hotter. Coffee was good. The only real problem is that the parking lot around the motel is not large enough and although parking is available in a garage and a lot across the street, that is not convenient for guests.

  • 5
    « Clean, friendly, helpful »

    The hotel was amazing from the reservation booking through the check-in and check-out. The breakfast was exceptional and the entire hotel was so very clean. The personnel were polite and helpful. The area was convenient to shops and restaurants with a nice park on the river.

    5
    « Best Western Plus - Troy, NY »

    Best Western Hotels are an excellent 'mid-range' hotel chain that can be found in many places across the world. I was in Troy for speaking engagement and chose Best Western because I have stayed with them before and because of the location near the Hudson river and not far from downtown. My room had a desk, fridge, TV and coffee maker. I noticed that the TV remote had been cleaned and placed in the special bag. This hotel is quite new and very clean. The staff were great and the facilities included a full cooked breakfast, fitness and business centre but no bar or restaurant. That was not a problem as the were several pubs and restaurants within easy walking distance.

    5
    « Excellent Stay »

    Even though renovations were in progress, it did not deter the excellent experience we had at this hotel! Everyone went out of their way to make our stay enjoyable! The location is perfect for visiting the wonderful shops and restaurants in town, as well as for Saturday morning visits to the BEST FARMERS' MARKET!!

    5
    « Weekender »

    Clean, fresh entrance with great rooms. Offered a perfect balance of value and cost. German bar 1/2 block away for a quick drink and a great BBQ restaurant across the street. Convenience all the way with very helpful staff!

    5
    « High Quality Hotel »

    Very clean, contemporary rooms, excellent staff especially housekeeping, good location, good breakfast. The only complaint I have is that the parking lot is very small and tight for the size of the hotel, however there is free parking at the garage across the street but there are no signs posted telling you so. You have to go inside and check in to find out which can be messy b/c there is so little parking in the lot or on the street.

    4
    « wedding group »

    When I made the original reservations for the wedding party family members, I was told a given room wasn't available, but when I called and talked to a manager, the rooms were in fact already saved, and the reservations went off without a hitch. Everything was perfect. With 5 adults and two children in three consecutive rooms, we were able to group and separate at will. We were within walking distance of all the wedding day activities, food sites, and jogging along the river. So convenient!!

    2
    « Horrible worn mattress-rooms need updating »

    Stayed overnight with husband. Our room had pictures from the wall missing. Bed was worn and sunk in. Carpeting old. Room needs updating. It was also very noisy(hear traffic outside and people talking outside rooms. We paid 199.00 for this 2 maybe 3 star room( we checked with 4-5 star hotels all Full do we had to take this room!) the breakfast the next morning was enjoyable. Clean areas with a nice variety of foods. Don't know if I would stay again.

    1
    « Don't stay here if you want to sleep »

    Stayed here one night while we visited RPI. After checking in, we went to our room. Nothing fancy. We immediately could hear the people in the next room talking. It was as if they were IN our room. The walls between the rooms were SO thin that we could clearly hear every word they said, and they were talking in normal voices. When we heard the lady in the next room pass gas (loudly) then say to her companion "oh, excuse me, you don't want to come over here" we were a bit unsure if we wanted to stay, but we heard a small child's voice, so we figured they would be in bed early. Boy were we wrong. From 3:30AM on-wards, we could clearly hear EVERY word they said all night. Called the front desk but there was little to no sleep that night. The next morning at checkout, we told the front desk, but this could NOT have been the first complaint. It was a horrible night. Won't stay here again.

    4
    « Clean Room & Great Breakfast »

    We stayed two nights at the Best Western Franklin Square Inn this past weekend during a visit with our daughter, son-in-law and new grandson. The check in process was simple. The staff allowed us late check out. The breakfast exceeded our expectations. The eggs, the two types of potatoes, two different breakfast meats, waffles, oatmeal, pastries, bagels, hot drinks, cold juice, hard boiled eggs, yogurt...and more! My husband loved the mango infused water at breakfast. I am on a strict diet and took advantage of the citrus infused water in the lobby. Being able to fill my water bottle with cold delicious water helped keep me on track while on the road. The soap and shampoos smelled wonderful. The hotel is under construction, so carpets don't match and there are dumpsters of construction trash. Once the remodel is complete, the place will be back to a perfect 10. There is also very limited parking for the number of rooms they have. I'm sure the hotel has never been full during our stays, otherwise we will never find a spot. There are probably only 20-25 parking spots for the whole hotel. I rated it four out of five because of the construction, lack of parking and issue we had logging onto the internet. Our iPads connected, but our phones did not. We have stayed here 10 or so times in the past five years. We will always stay at the Franklin Square Inn when visiting our daughter!

    3
    « Visit the family »

    My overall opinion is that our was just okay. Our room air conditioner was extremely loud. We could hear our next door neighbor snoring all night long which was quite irritating. The breakfast was decent. The parking was limited our car was hit some time during the night big dentin rear bumper. The room was clean. I accidentally booked a 1 bed room and asked to change it to 2 beds and was told they didn't have any rooms left but there were plenty of them listed on the Web sight when I booked it not 30 minutes earlier. Guess the clerk didn't want to be bothered. I am a loyal customer and book Bestwestern when ever possible so I was really surprised they would not change my room but what ever. It was probably my worst Bestwestern experience ever.

  • 5
    « Gala at franklin plaza »

    Absolutely beautiful. Fantastic staff. Wonderful breakfast. Suite was superior. Will stay again. Highest recommendation. If you are in Troy, New York or in Albany I would highly recommend to you for business, weddings or pleasure.

    5
    « Best Western on the Hudson River, lovely »

    I was born in Troy New York. We visit relatives. The BW on Franklin Square is wonderful. The hotel has been up dated.It was quiet even with two weddings on site. The location is terrific, you can walk all over downtown. . Love the view of the Hudson River. I would highly recommend the Best Western on Franklin Square in Troy New York.

    5
    « Great stay! »

    This place is nice! They are remodeling and making this a classier place. The breakfast is excellent with many choices. The waffles are tasty. Most places I have stayed at run out of everything but they had a good amount.

    5
    « Great place in an old town »

    The BW in Troy is great because it is conveniently located and has a flare and opulence in terms of design. The rooms are alway excellent for the price point. The Breakfast is good and has a variety of hot and cold food. You can get Tea and coffee anytime. I used the fitness center which is always empty and private. The staff is awesome, and they totally take of my crazy schedule.

    5
    « Best Western hotel »

    This was a very nice hotel that had a central location in Troy. We enjoyed a quiet, pleasant stay. The room was clean, with all that was needed. My husband particularly liked the breakfast buffet. I would definitely recommend it.

    5
    « Dog Friendly »

    Nice property, clean and comfortable. We don't usually stay at Best Westerns so were pleasantly surprised as the facility was very nice. People were friendly, and helpful. Breakfast was good, with a good amount of choices. This is a perfect location if your visiting RPI.

    5
    « I love it »

    I like to stay here the town is good they have good stuff house keeping breakfast is good a lot more to see downtown I see thair added on more rooms this is great I can't think of nothing more just you will have a great time and a great stay.

    5
    « Very pleasant »

    We chose this hotel because of its close proximity to the Troy Music Hall. It turned out to be a very good choice. Besides the convenience of it being walking distance, with many restaurant choices on the way,the hotel itself was very nice. The room was clean and a nice comfortable size. The staff was pleasant and helpful. I requested a room close to elevator and a low floor and was accommodated. A free buffet breakfast, hot and cold, is included with the cost of the room. The breakfast was really very good. It was clean and well stocked. There was always someone there replenishing and cleaning and helping with special requests. We will definitely stay here if we find ourselves inTroy again.

    4
    « Great bfast buffet, NOISY-- »

    We stayed here on a slow Monday night in November, hoping for a good night's rest. Between the construction (power tools and metal banging began at 7:15 AM), dog barking in the hallway outside our room at 2:30 AM, and very loud neighbors, it was a rough night. Being on the second floor above the breakfast room, the sounds of cooking and pots banging was heard starting around 6 or 6:30 AM. However, the staff was very friendly and tried to help quiet the loud people. The hot and full breakfast buffet was very fancy and delicious. Mini fridge in the room, no microwave.

    5
    « Great place downtown »

    Nice lobby. Clean rooms, Pet friendly. Walking distance to several great restaurants and brew pubs. Great complimentary hot breakfast. Staff is attentive, courteous and friendly. I know they have a fitness room but was not able to look in on it or avail myself.

  • 5
    « Great Stay »

    Stayed at this hotel for my nephew's wedding. The service was excellent. The rooms lovely and the lobby had a wonderful fireplace and large screen TV. Breakfast was beyond basic. I would highly recommend staying here is you need a place in this area.

    5
    « Excellent location and hotel »

    Stopped off to break our journey back to Canada. Great location for nearby bars and restaurants and the river. Breakfast was superb - one of the best free breakfasts I've had.Hotel decor was nice and it will be great once the construction of the new rooms is finished. We would definitely book here again.

    5
    « Hotel Stay for Wedding »

    The service at this hotel was exceptional. We booked this hotel for my daughter's wedding and blocked rooms for two nights. The staff couldn't be more welcoming from check in to check out. The rooms were clean. The lobby was spacious and welcoming. The breakfast was included and plentiful with varied selections which were very good.

    3
    « Undergoing renovation »

    The entire area this hotel is located in is undergoing renovation, and it appears this hotel will be adding a lovely addition. However, that makes staying there now a little less than ideal. They are dealing with the renovation as best they can. The staff was very nice, the rooms were fine though the view is of construction, not the river; and the breakfast was the best I have had of hotel free breakfast offerings. My major concern, however, was the parking. We arrived later in the evening and were told to park in the old multilevel garage next door and walk back to the hotel. The garage was empty and not very secure feeling. If I had been alone, I would certainly have been uncomfortable walking through the empty levels, out onto the dark street and over to the hotel.

    5
    « Could Not Ask for More! »

    This is the first hotel that I've ever been in (and I'm well over 60) that felt like I was staying in someone's home. By that, I mean that the hospitality and concern for their guests in this particular Best Western was over and above any normally shown by a chain hotel. The owner/staff make you feel like you are staying with them at THEIR hotel not just at "A Best Western"! I hope that makes sense. They are doing this chain proud!!! Our room was a suite and was simply gorgeous. So very clean! There were fresh cookies and flavored waters when you came in the front door of the hotel. The morning buffet was top-notch, lots of choices and you could even get a cup of cereal, juice and specialty coffee drinks late at night. It is directly across the street from a great bbq restaurant and within walking distance of shops, many other restaurants and lots of great architecture! My son just moved to Troy so we will be back to visit in the future and there is not even a chance that we would be staying anywhere else. They won us as customers for as long as they are around. Thank you to everyone there for making our stay so pleasant.

    3
    « Ring around the rosie »

    Round& round you go trying to find This place in "one way Troy". Then good luck trying to park in this under construction hotel! Staff nice. Security poor because side entrance is not visible from desk and is open access til 10pm.Rooms small but Clean. Nice touch lobby cookies and ice water& coffee self brewer.

    3
    « Average city hotel »

    Hotel was okay for an inner city hotel. Room was clean and everything was operational, and staff was helpful. The breakfast was not that good, and there was no attendant in the breakfast room. There is a significant lack of safe parking around the hotel. I guess you could say that the value was okay for a downtown hotel in an older, historic citty.

    5
    « Great customer service »

    Hotel staff and manager Ivan always made my stay very comfortable by providing great caring and customer service. Staff is very friendly and they go extra mile to help. I always stay at this hotel and will recommend others,

    3
    « On the way home »

    Because we had spotty cell coverage, I used my AAA book, and the only hotel that showed up was the Best Western. We booked over the phone. The only complaints I had, the TV did not work properly, and the fridge ticked all night. We were too tired to call down, so I slept with a pillow over my head. My husband also had to go down for towels etc. Convenient restaurant next door.

    5
    « Perfect for wedding at Franklin Plaza »

    My son and his now wife had their wedding at Franklin Plaza which is right across the street from this hotel. I believe they are both owned by same group and the service by EVERYONE associated with both locations could not have been better. They were very attentive to bridal party since everyone got ready in their suites at the hotel. Comfortable beds, great breakfast, couldn't ask for more!

  • 4
    « Convenient to Albany »

    The motel is attractively furnished in a nice downtown area. There is an extensive breakfast buffet, but the room was cold. Water was dropping from a ceiling vent in the dining area--probably from condensation. Construction made parking a bit of a challenge. My car almost was blocked in by a car that parked along the driveway where it should not have been. This was a good jumping off place for heading to Vermont.

    3
    « Tooooo expensive !! needs a general freshening »

    too expensive for what it really is and offers. This is perhaps due to the lack of hotels in the area of Troy. Good service in the Lobby, breakfast ok, but rooms very old as well as the quality of the mattresses. the hotel needs a general freshening

    5
    « Wonderful stay! »

    We made sure to have our wedding room block at the Best Western! It is such a beautiful hotel and within walking distance to all that Downtown Troy has to offer. Along with beautiful river views! We got married at Takk House just a few blocks away and our guests were able to walk to and from our wedding :)

    5
    « Totally fine hotel. »

    Great value. Clean rooms. Good breakfast. Beds are comfortable. We have stayed here several times and always are comfortable. Bonus: they allow pets. Nice central location in Troy close to the river. Restaurants close by.

    4
    « Average to Above Average Hotel »

    This hotel is trying to be a business class place. The room was nicely appointed and clean. Excellent bed sheets and a comfortable bed. The room had a weird smell to it when I entered, but I opened the window to air out the room and it was fine. Hotel staff was very helpful The breakfast is good. Room was relatively quiet considering there is a bus stop across the street. The BBQ restaurant across the street is also very good. Free parking, good WIFI, and breakfast included. Would stay there again.

    5
    « Baseball in the capital district »

    Really good location. Great spot across the street at the Dinosaur Rib House. We attended baseball games at Joseph Bruno stadium. $1.50 bus ride to the games and $7.50 cab ride back to the hotel worked like a charm.

    4
    « Good hotel in good location »

    This hotel was in a very good location right in downtown Troy. A restaurant and park are right across the street, other restaurants within walking distance. The hotel is fairly basic, but clean and adequate. I would stay here again. The hotel is currently under construction in the back, but this did not affect us at all (we visited Friday night to Sat).

    4
    « A boutique hotel being remodeled ... »

    ... to have more modern rooms. The remodel was not affecting guests in other parts of the hotel when I was there, but the construction will result in fewer parking spaces. Handicap parking is very well located. The room was clean, and the breakfast was acceptable for this class of hotel.

    5
    « Very Clean »

    This hotel was very clean. We stayed in a king room. Nice accommodations, but it was small. Hard to get around a huge desk chair and bed. But all in all very nicely decorated and clean! It was very close in walking distance to a couple restaurants and bars which had very good food.

    4
    « Excellent Staff »

    This hotel is in a wonderful location in downtown Troy. The rooms are nice and the hotel is very clean and well maintained. The breakfast is excellent. I was conducting a workshop and the hotel staff was extremely helpful and provided first class service.

  • 5
    « Orientation Overnight »

    As new RPI parents, we wanted to try a hotel in close proximity to the school. what a wonderful property - convenient, well-appointed, pleasant staff, and surprisingly quiet for its location. I will definitely stay again.

    3
    « Great location »

    Nice hotel, great location within walking distances to many restaurants and stores in downtown Troy. Room was a bit on the small side but well furnished. Decent breakfast. The BBQ restaurant across the street is AWESOME!!

    5
    « Excellent Accomodations »

    This is a very good hotel. While not as opulent as some it has great character and is well managed and maintained. It is always a pleasure to stay at the Best Western Franklin Square and is also quite convenient for me as my son is a doctoral candidate at RPI and lives about .25 miles from the hotel.

    4
    « Decent stay and a comfy hotel »

    I've been to many Best Westerns and this was one of the better ones, We received very good service during our stay and our room was comfortable with good amenities. The parking is free and of course the breakfast is free which was of a very high standard so well worth a stay if in Troy...

    4
    « convenient place downtown Troy, NY »

    The Best Western at Franklin square in downtown Troy, NY is clean, comfortable and easy to get to. The location is easy walking distance to many interesting luncheon and dining establishments. The Hudson River with the Troy City Park for concerts, festivals and other interesting events is just across the street. CDTA bus transportation is available with a short walk. A major farmers market is nearby every Saturday morning featuring music and food vendors along with all the fresh farm offerings. A grate book store and library are a short walk as well. Entertainment on a large scale is, again, a short walk.

    1
    « No sleeping at this hotel »

    AC/heating system bangs on & off all night. No setting that will keep it on constantly (even the constant setting won't keep it on). We didn't know our neighbors but could hear all their conversations, snoring, etc...... Remote barely worked, internet connection was terrible, smell in bedding was repulsive, yuk, yuk yuk

    5
    « Great Staff, very clean, love it! »

    We always have difficulty finding a dog-friendly hotel in a mid-price range. The Best Western in Troy was perfect for us, and included breakfast and internet. Nice clean room, friendly staff, and a great BBQ place next door. I would highly recommend this hotel, and I have spent the last 9 years traveling for business. I have stayed in other Best Westerns, but this was by far the best one.

    3
    « Too much $ for not enough »

    Way too small of a room with not nearly enough amenities for way too much money. Other local hotels have much nicer rooms for less. The location is not much more favorable. Not worth the price at all.

    4
    « Good BW in Troy »

    Friendly Staff at the check in and check out. Good internet - the best breakfast I head on my 5 weeks America trip, the had great wraps there also. Room was a bit small but ok. On the other side of the hotel is a nice BBQ place.

    5
    « vaca »

    The hotel was extremely nice and clean. Staff was helpful, location was great and our stay was peaceful. sdfja;slfjefrwefjsldfjsdfjsdijudfjsdfoidsfefja;dkjfaiofeoawifweiouwgfiohfjjslfkjakl ewjworiwewe frjlwefofj ;ijowej fwenjklnjf

  • 4
    « College visit up to graduation »

    Comfortable place to stay for a trip to RPI. The hotel is very convenient to the college. They even offered a free shuttle for graduation weekend. Very convenient to restaurants in Troy. Friendly staff. Good breakfast.

    3
    « Good location, need new beds »

    The location of the hotel is great, the place is clean and attractive but the mattresses need to be replaced (too old, not firm enough). This could be a very good hotel if the quality of the beds was upgraded

    5
    « Comfortably placed in the middle of the action »

    We were starting out on a family road trip through the National Scenic Byway entitled, "Lakes to Locks Scenic Byway.". It starts at Troy, and goes north, along the eastern edge of New York State, tracing the initial parts of the Erie Canal, the old and new sections of the Champlain Canal, then moving up to Lake George and Lake Champlain. By staying in this lovely facility in Troy, we discovered ourselves in the midst of Troy's lovely, active, and artsy down town. Lots of wonderful restaurants to discover nearby. This hotel let us discover how delightful Troy is as a destination.

    5
    « would visit again »

    Very friendly front desk staff. Even had a much-needed lint brush. The rooms were clean and had everything we needed. Great location - walking distance to the wedding we went to and best of all, the Dinosaur BBQ is right across the street! Definitely would stay here again.

    4
    « Friendly and convenient »

    Well located and surprisingly quiet considering it is right in downtown Troy, NY. Easy walk around town and plenty of parking. The staff we very helpful and friendly. They accept pets which we do not have but which friends have been pleased about

    5
    « Best western »

    This hotel is near the amazing Hudson River and friendly pubs. Great shopping and historic brownstones less than a block away. The room was exceptional and the breakfast bar was the best I've seen! In fact, the roaring fireplace made my early morning coffee just perfect! Thank you for a great visit!

    4
    « Affordable clean »

    Clean and staff is helpful. Normaly stay at HGI up the street but this place is fine and across the street from some good places to eat. In an active area of Troy so it is a little loud. It near the river. Nice walking area.Breakfast included with room.

    4
    « hotel stay »

    We had this hotel booked for a out of town wedding . The hotel was booked by most friends and family of the bride and groom. The whole experience at the hotel was great. Professional all the way, very clean and very helpful and accommodating to our needs

    5
    « Clean and quiet, friendly staff »

    The hotel was in a good location, convenient to walk to a restaurant and to drive to RPI. The room was clean and comfortable, and the staff was friendly. The breakfast each morning was also fine. A perfectly fine stay at a reasonable price.

    5
    « Best Stay for the price »

    Best Western Hotels are very reliable. Ive stayed at three different BW recently. The rooms were always neat, clean and tidy. The beds were cozy and plush. The fantastic free breakfast make it all worth it. I didn't need fancy. I just needed a clean, cozy place to rest my head and BW is just that place.

  • 5
    « Nice, quiet room. »

    The front-desk staff was extremely helpful and gracious. Our room was ready--clean and set when we checked in. The front-desk staff provided information on area restaurants, transportation and local attractions. The room was very quiet and the beds comfortable. Overall this hotel was an provided excellent value for the price. The one drawback was that it did not have a courtesy shuttle.

    5
    « Clean and Friendly »

    Just stayed one night with my daughter in a room with two queen beds. Very pleasant décor, comfortable room, and the lobby staff were very helpful in finding us a place for dinner that night. Breakfast was much more extensive than I had anticipated.

    5
    « FUn stay »

    everything was excellent at this hotel. My stay was so much fun. I was there for a wedding which took place just next door. This convenience was so GREAT. And the staff was extremely helpful with my handicapped husband.

    5
    « Great wedding suite! »

    Got married across the street at Franklin Plaza and had a great stay at the hotel. Everything was clean and orderly. The Shower in the suite was spectacular. I was very impressed with the size of the suite as well. Breakfast was good and the lobby had a nice sitting area/ eating area. Very close to some local bars that my guests had a great time visiting.

    4
    « Good hot breakfast.. »

    Stayed one night for business. Very nice, kind of historic hotel. My room had the view of the roof and I the walls are very thin (can hear every time the bathroom was used in the next room and the slamming of the doors). They got me at breakfast with different scrambled eggs (with cheese and peppers) to choose from and the many choices for coffee and juices.

    2
    « Poor to Fair Motel »

    This place reeked of smoke in the elevator and hallways. Room carpeting was dirty looking and toilet kept running after flushing. Also my coffee maker leaked water all over the counter top. The first night a large group arrived and 4 p.m. and created a big disturbance. Near as I could tell, the night staff did nothing to quiet things done. The breakfast was fine and the staff were very helpful. Overall, due to the condition of the place, I rate it as poor to fair. Downtown Troy needs another hotel to pick from.

    2
    « Smokey and Noisy »

    A large group guests arrived at 4 a.m. and disturbed the sleep of other guests for about an hour. Hotel staff did not respond. The halls and elevator have a noticeable smoke oder that is off-putting. The staff were very helpful and nice (except for not intervening in the incident above) but overall, the physical condition of this property is fair at best. The coffee maker in my room leaked coffee into the wooden tray and the bathroom toilet keep running after flushing. This hotel has a monopoly on downtown Troy and needs competition to force it to up its game.

    5
    « New Hotel and exceptional staff »

    We were very happy with the courteous staff and very well laid out breakfast facilities. Free cookies at check in and all night long! This is a new hotel right near the campus of RPI. A fantastic BBQ joint right across the street.

    4
    « Wedding weekend for family »

    We stayed here in a king bed suite. The room was large and clean. King bed was comfy, room had flat screen TV, sofa sleeper, sitting area and huge jacuzzi tub and separate shower. Staff was all really friendly and accommodating. They have self serve breakfast in the lobby area in the morning with fruit, waffles, cereal, yogurt, juice and coffee. Convenient to Franklin Square for weddings and events.

    5
    « Great service, low price! »

    Stayed here twice over the past year, both times to catch a live band at the Dinosaur BBQ restaurant, which is across the street from this hotel. Every employee here is as courteous and friendly as can be. The breakfast was a nice spread with lots of options (both healthy and not-so.) Great coffee/espresso machine too. We love this hotel!

  • 4
    « Personal »

    Excellent location, environment, accommodations. Friendly, knowledgeable staff. A simple and quick walk to Franklin Plaza made it even more accommodating. Pleasant stay. And that's all I need to say, you should really change the requirements of this field.

    5
    « Great Stay at Franklin Inn »

    Just stay here. Don't look elsewhere. Great service, great rooms in a great location at great tariff. As a sporting team Best Western Franklin Inn were the best choice to stay. They were hospitable and opened up there facilities to our team with pen arms.

    5
    « Enjoyable Experience »

    We were in town to see Bruce Springsteen in Albany. Two out of the 4 of us needed to work before the concert and before checkout. The accomodations for the working were very good and for the two of us who needed to find something to do on a snowy morning there was a large and comfortable lobby to catch up on the news of the day. A very plesant stay with very plesant people working around us. Will definitely stay here again.

    4
    « Weekend in Troy »

    Very adequate. Clean. Nice people working there. Breakfast good. Easy walking distance to downtown. Good equipment in gym. Prettier than some chains. Nice touch: iced water with citrus and cookies in the lobby.

    5
    « Comfortable & clean »

    Bright, comfortable, friendly staff. Room was quiet (I asked for a quiet one) & clean, bed was comfortable. Would definitely stay here again if in Troy. Got in a little on the later side, so ordered room service from the restaurant next door - good price on the food and it was decent. I'm a runner so ran from this location through the RPI campus - close by and a great run (if you don't mind some steep hills).

    5
    « Great deal with downtown access »

    Just steps from downtown, this Best Western Plus offers a great room at a great price. The staff are helpful and efficient. The hotel is easy to get to from the expressway and provides free onsite parking. Wireless internet and a hot breakfast are included.

    4
    « Clean comfy and good location. »

    Really nice location right on the river in downtown. Walked my dog in the park as the sun came up. This hotel was clean and fit the basic needs for an overnight stay. The continental breakfast was also full of options and not just the typical bagels and pastries. Rooms were a little smaller than I expected but overall we were able to rest and recuperate on our long trip.

    4
    « Nice Location on the River »

    We stayed at this hotel while attending a wedding in Troy. The hotel is right on the river, with a nice park across the street. There is also Dinosaur Bar-B-Que right next door, which is highly recommended. As far as location, this hotel had a great spot. The breakfast was also better than average. We stayed a few nights and each morning there was something different in the breakfast buffet, including a waffle maker in case you don't want eggs. Staff was friendly as well, which is always appreciated.

    5
    « Beautiful! »

    We stay at Best Western Hotels exclusively because we are rewards members and this is the most beautiful Best Western so far. The dining room/foyer was floor to ceiling windows which definitely elevated my breakfast experience. That and the fact that it was Christmas time and the foyer was decorated beautifully. The room I was in was smallish but very cute. Their free breakfast buffet was the best I've had from this chain as well. They served scrambled eggs plain or with peppers and steak mixed in. Very nice!

    5
    « Excellent hotel and staff »

    My trip to Albany was a few days after Christmas. I booked BW in Troy because the hotel looked nice with historic decorations and furniture. I booked a suite online and when I got to the hotel the room that was given to us was just your average room, not the historic-looking one shown online. I spoke to front desk and I showed them the screenshot that I had taken of the suite that I had booked. I was told very nicely to go into the assigned room and that the manager will look into this issue. As we got to the room I was called by the hotel manager, Josh (?) who apologized for the mistake and told us to move to another much bigger and nicer double-room on the top floor. Although the room that we were moved to was not the historic-looking room that I saw online, I was pleased with Josh's professionalism and his attempt to please his clients. The cleanliness of this hotel is very comparable to that of 5-star hotels. Thank you Josh and the team at BW Troy. We will be back. Eli

  • 5
    « Best of the Best »

    We had two separate nights at the B/W Troy and our stays were the "best of the best." Everything was perfect! Thanks so much for putting such a great hospitality team together. We'll be back again in the summer time when we can explore the area more.

    4
    « Nice hotel on the way »

    We stayed for 1 night in the way from the Adirondack to Newark airport. Our room was with 2 queen beds and was quite small. There is nice restaurant very close to the hotel on the river front. Breakfast was nice with a lot of varieties.

    1
    « No recourse for the trapped! »

    We woke up in this hotel Thanksgiving morning to find that all means of exit were blocked by a race. We were trapped for almost two hours, finally getting out by moving a police barrier! As a consequence we missed much of Thanksgiving. Although the town had posted the roads that would be blocked off and the times, the hotel claimed no responsibility to let us know (had we known we could have moved our car a block away and been fine) because the town did not specifically call them and tell them personally. We complained to Best Western, which would not do anything to help us because the hotel's claim of no responsibility was the end of the story in their eyes. If you have a problem here you are on your own!

    4
    « Conveniently Located »

    Spent single night here while making a college visit to Rensselaer Polytech. Staff was friendly and helpful and gave good suggestions on places to eat.. Location was convenient to the college. I recommend this place if visiting the University.

    5
    « Good hotel in Troy NY »

    Excellent service, decent breakfast, traditional style room. Everything worked. Very convenient for walking to restaurants, shops, and Rennselaer campus. Staff arranged to return itmes we left in room by mail, without hestitation.

    1
    « Turn down the noise »

    Facility is nice. But staff failed to properly deal with noisy, rude, loud partiers in the middle of the night. Disturbance continued for a length of time. What good is the nicest motel property if you cannot get a good night's sleep before doing business the next day?

    4
    « Friendly Courteous - Front Staff »

    After being at a conference for 8 hours and having to locate our hotel - we were greeted by a friendly, helpful check in clerk. She was informative re: places to eat, services provided and about the breakfast offered. She made a long day better.

    5
    « Perfect Location and Caring Staff »

    I totally enjoyed my stay. The location (for attending an event at Russell Sage College or RPI couldn't be better...walking distance to both of those plus to the waterfront and the interesting shops and cafes in Troy. My room was spacious, quiet, and comfortable and it was a good value. But what truly made my visit outstanding was the caring and friendly attitude and helpfulness of the staff -- every staff person I encountered! I strongly recommend this place and will stay there again when I am in Troy.

    5
    « Great Stay! »

    I enjoy staying at this Best Western when in Troy for Russell Sage College events. It is a BW Plus so nicer than most BWs and the location is great! The staff is always friendly and efficient, nice rooms, and quiet. Minor complaints would be that the phone was unplugged and there was only decaf coffee in the room for the coffee maker. I was also disappointed that I could not receive a printed receipt there when I checked out as I had booked online. Breakfast was fair - typical hotel breakfast.

    5
    « Great place to stay »

    Excellent place to stay. I would highly recommend it. It was clean and the service was excellent. We had a family wedding to attend nor far from our home, but it was nice to just walk across the street after a fun evening.

  • 5
    « Siute success »

    My wife and i stayed here for the halloween cruise on the Hudson river. we were happy with the suite and the jet tub. The breakfast was great and provided for and the location was just perfect for the cruise. A little overpriced for where it was i thought.

    5
    « Amazing jewel »

    This hotel is beautiful, from the outside appearance to the amazing staff. I was fortunate to be upgraded to one of the signature suites at this hotel, and I can honestly say that the room was breathtaking. From the oversize Jacuzzi tub to the amazing décor and King size canopy bed, everything combined to provide an extremely relaxing and wonderful stay. HIGHLY recommend this hotel!

    5
    « Best place to stay for miles around »

    We have been coming to this hotel for years and even though the name has changed the service level has always been top notch. This hotel is conveniently located near restaurants and clubs - Dinosaur BBQ, Browns Brewing, Bombers Burrito Bar to name a few - and just up the street from all of downtown Troy's shops and restaurants. The staff is professional and friendly (and was handing out Halloween Candy to trick or treaters as we checked in). The rooms are top rate - they were all updated in the past few years and yet no signs of wear. This is THE best Best Western we have ever stayed at. We always look forward to a return trip.

    5
    « For a wedding where we were truly guests »

    Franklin Plaza is the site of many social events. The Best Western is a perfect compliment for all the elegance you experience at Franklin Plaza. Staff were attentive, and efficient, even when checking in multiple guests at the same time

    5
    « One of the best western hotels i have ever checked in »

    This is a really one of the best "Best Western Hotels" I've ever checked in. So classic so romantic and so clean. It is very remarkable hotel interms of the funuture in terms of the staff here in terms of the location. You are in the middle between Boston and NY. Facing Hudson River Free WiFi , Breakfast and parking What more i need. Im really enjoying with my family with young kid over here. Strongly tecommended to all.

    4
    « Very good hotel with great breakfast!!! »

    Rooms are very spacious with comfortable beds and good amount of channels. Internet was there but was rather slow, not allowing for streaming. lobby could be cleaner and appears a little out-dated. Rooms were very clean. Great location with great bars and food locations close by. I would stay again.

    3
    « Convenient to downtown Troy and RPI »

    Convenient to downtown Troy and RPI. Can walk to campus but uphill all the way. Location, parking, lobby and breakfast area rate high marks. Rooms smaller than I expected. Overlooks the Hudson with a park nearby. I will stay there again when in the area.

    5
    « Great Place to Stay »

    I highly recommend this hotel if you have a business trip or are visiting friends or family in the Troy, NY area. The hotel was clean, modern, and well maintained. The staff were all very attentive and professional. I enjoyed the breakfast selection and they always had water, coffee, and a different cookie out in the lobby each day to satisfy your sweet tooth. The internet connection and on demand TV were nice bonuses. The conference/wedding facilities across the street were beautiful. All-in-all, it was a wonderful experience.

    4
    « Good value »

    last stop after 7 days of travel in New England, his hotel offered more than others we used. Nice welcoming lobby, great staff upon entry and departure. Very helpful in recommending restaurants for dinner. Breakfast choices were plentiful and were set up in a sensible way for busy breakfast times. Hotel is old so there are limitations but well maintained, clean. Only problem some outlets not working.

    5
    « Very Nice »

    We spent a Saturday night at the hotel for a wedding, that was across the street. The staff very helpful. Our room clean, not one issue. Only wish they had a pool, or hot tub. Troy was nice that day, took a walk to the farmers market. Nice breakfast on Sunday morning. Great place.

  • 4
    « A surprise for the area it is in »

    This is a clean and well-appointed Inn. The staff were friendly; the room was clean and spacious. the beds were comfortable. The shutting/slamming doors other places on the floor could be felt when they were used. Complimentary good hot breakfast with good variety. It appears to be in a more seedy part of town, and there is a lot of construction and road construction going on.

    5
    « Visiting Family »

    I travel weekly for business and have stayed at a lot of hotels along the way. I have to say my stay at the Best Western Plus Franklin Square Inn Troy/Albany was perfect. Front Desk staff was very professional and well dressed. The grounds were immaculate and constantly maintained. Complimentary full breakfast was the best I ever had and seating/severing area was well thought out. Room was amazing. Clean, quiet. Décor was upscale. Internet speeds fast with no login issues. TV choices scaled over 100. Even the doors were quiet closing. Towels and toiletries upscale as well. I would have expected a stay here would have cost double what I paid. It would have been worth it. Location is close to everything downtown.

    4
    « Comfortable and Welcoming »

    I have had many opportunities to stay at the Franklin Square Inn...with each time being very welcoming and comfortable. The rooms are on the small size, but cozy, comfortable, well appointed with windows that open, small refrigerators and nice beds. The exercise room has all you need...maybe not over the top...but perfect for me. Also there is a pair of amazing coffee machines for lattes, cappuchinos, American coffee and hot water (with nice range of tea bags) all day. This hotel is within walking distance of cute, sparkling Troy--so dinner and entertainment is a block away. I look forward to coming back again very very soon

    3
    « Good location, but it's not the Hampton.... »

    This hotel is located conveniently to interesting buildings, boutiques, restaurants and the farmer's market. Most of the staff were helpful and friendly. Our beds were comfortable and the rooms appeared clean. The usual amenities were supplied. The bathrooms were updated, the lobby was bright. They offer a breakfast buffet and free WiFi. Those were the positives. However, the building is outdated and leaves something to be desired. The hallways are dark with low-ceilings and smelled like stale cigarettes, even though it says it is a non-smoking hotel. While the suites were spacious. the standard double and king rooms felt cramped and small. The rooms were dark and the decor is outdated and depressing. While the rooms seemed clean, this gave the illusion that they were not. There were many options at the breakfast buffet - the hot food was absolutely awful, so we were glad for the muffins, waffles and oatmeal. We also found the shuttle driver to be unfriendly, bordering on rude. Would we stay there again? If we were there for an event, possibly. I think this place needs to upgrade a bit.

    4
    « good value for moderate price »

    all amenities needed were provided: ironing board, iron, hair dryer, individual coffee maker. room was clean. halls are a bit dingy but also clean. breakfast covered protein and carbohydrate choices and could be used by vegetarians as well as meat eaters.

    5
    « Perfect. Nothing more, nothing less. »

    Super-friendly staff and nice quiet room. Great breakfast. Troy is a great city to walk around at night, and this hotel is a perfect home base for that. I can't say anything bad about this place. I have my favorite hotels everywhere I do business, and I've recommend the Best Western in Troy to everybody.

    5
    « Staff that goes above and beyond »

    My in-laws came into town from California for our wedding celebration. The downtown location was ideal since neither drive. Unfortunately, 2 nights of their stay was overbooked. The staff made sure that they were on the waitlist and as soon as a room opened up, they extended their reservation with an upgraded room! My in-laws were very appreciative. It made their visit to Troy all the more enjoyable. Thank you.

    2
    « More like Worst Western »

    I'm sorry. I don't want to be mean, but no. Just no. The only positive thing about my stay was the friendliness of the staff members. They were great, but I doubt they would even stay there themselves.

    5
    « An evening in Albany. »

    My wife and I were visiting Albany for the funeral of a family member and selected the Best Western because it was only a block away from the church. They had valet parking and the staff was very pleasant. The hotel was clean and the rooms were quiet and comfortable. Restaurants were within walking distance. I would recommend this hotel without reservation.

    4
    « 2 Night Stay »

    We havwe stayed at Best Westerns on our last 2 vacations, and have been satified. While not great, there was nothing to complain about. The breakfast buffet was the bets on our vacation. The room was a bit small, but adequate. There was confusion regarding our room request. and I was told that Best Western never passed it on to them. When I approched the front desk, our room was changed.

  • 1
    « Blood on my sheets »

    This is one of the grossest hotels I have ever stayed at. I would rather pay money for a motel6 than this place. I got there and there was blood all over my sheets, the staff was incredibly rude when I asked for new sheets or a new room. Noise is out of control and my room smelled like an old smoking room. It was a miscible stay- the first thing I did when I got home was shower... highly suggest a different hotel.

    1
    « Dont' stay here »

    This hotel should be cheap and it's not. It's in Troy, NY, not a desired city. The hotel fails to provide good amenities. They were skimpy on towels, did not provide water bottles for the room. The walls were as thin as paper and we heard people having sex all night and people fighting in the halls and yelling at 5am. We could not sleep due to the noise. Completely inappropriate and someone from the hotel should be monitoring the floors, especially when they know there were people staying in the hotel from a wedding. The air conditioner did not work well. The room smelled of smoke, despite the "no smoking" policy. The refrigerator stopped working and we had to throw away food that we purchased. There were insects in the room. We will never stay here again.

 

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·Desde el sur o el aeropuerto internacional de Albany: tome la carretera interestatal 787 norte hasta la carretera nacional 7, tome la salida 9 Troy Bennington, siga en dirección este por la carretera nacional 7 hasta la salida Downtown Troy. Continúe en dirección sur por la avenida 6th Avenue y gire a la derecha en la calle Federal Street. Gire a la izquierda en la calle River Street y llegará al Best Western Plus® Franklin Square Inn Troy/Albany. ·Desde el norte: tome la carretera interestatal 787 sur hasta la carretera nacional 7, siga en dirección este por la carretera nacional 7 hasta la salida Downtown Troy. Continúe en dirección sur por la avenida 6th Avenue y gire a la derecha en la ...

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