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SureStay Hotel by Best Western Terrell, Terrell

3.0/5  - basé sur 112 notations.
1705 Highway 34 S, 75160-2093, Terrell, United States - See map
SureStay Hotel by Best Western Terrell - Welcome to the SureStay Hotel by Best Western in Terrell! The SureStay Hotel by Best Western Terrell is ideally located in the center of Terrell. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The SureStay Hotel by Best Western Terrell is a simple friendly hotel that is located off Interstate 20, at Exit 501. We are just 2. 7 miles from downtown Terrell and 33 miles from downtown Dallas. We are close to the Tanger® Outlet Center, No. 1 British Flying Training School Museum and the First Monday Trade Days is 27 miles away. All rooms include a TV, desk, coffee maker, mini-fridge and microwave. There's free Wi-Fi in every room and kids 12 and under stay free with an adult. Enjoy a complimentary continental breakfast and free on-site parking for vehicles of all sizes. There's also an outdoor pool and a local shuttle (for a fee).

SureStay

Hotel by Best Western Terrell

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Hotel advantages

  • Complimentary continental breakfast
    Complimentary continental breakfast
  • Free parking
    Free parking
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Guest reviews

In partnership with tripadvisor fr
based on 112 guest reviews
NOTE ISSUED
Excellent
24
Very Good
25
Average
23
Poor
23
Terrible
17
REFER TO NOTICE
Business Business
24
Couples Couples
27
Family Family
30
Friends getaway Friends getaway
11
Solo travel Solo travel
14
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"A quick stop for Girls trip "

2
01/12/2018

Front desk lady was very nice but the pictures do not show that you enter rooms from outside. In person when we arrived It looked very sketchy. There were Mac trucks that filled the parking lot, room was semi clean. Floors in bathroom early were dirty and bathtub was rusted through. We were safe and after 10 noise wasn't much but it was raining so that helped I believe. I would not stay here for an extended time or with ladies only again. It looked like some of the rooms were lived in long term. Towels were hung outside the rooms.

Nerissa M, Guest Relations Manager at SureStay Hotel by Best Western Terrell, responded to this review
W3047FZjamiew, Thank you for rating your recent experience at our hotel. It is disheartening to learn that the bathroom was not properly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Your feedback are certainly going to be taken into consideration as we are always seeking ways to improve upon the guest experience.We look forward to showing you how we have learned from your experience.

"Holiday Stay"

5
23/11/2018

Such an awesome staff. It is nice to be welcomed to warm and cheerful. Very clean rooms and maid service was extremely good. Kept fresh coffee and for a Black Friday shopper, that was well appreciated.

Nerissa M, Guest Relations Manager at SureStay Hotel by Best Western Terrell, responded to this review
Thank you for letting us be a part of your holiday Awesomesauce007! We appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. On behalf of our entire staff of SureStay Hotel by Best Western Terrell, we appreciate your stay and we look forward to seeing you again when your travels bring you back to area! Kind regards.

"Great as always"

4
22/11/2018

We always stop and stay here on our way through to see friends but its been awhile. Loving all the changes everything looks great. Glad to see some of the same faces still there though. Melissa and Debbie are the best and always take good care of us! We wouldnt stay anywhere else on our trips through here.

Nerissa M, Guest Relations Manager at SureStay Hotel by Best Western Terrell, responded to this review
I can't begin to tell you how much we enjoyed reading this review Cntrycupcake! I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. On behalf of our entire staff of SureStay Hotel by Best Western Terrell Hotel, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"Staff"

5
08/11/2018

Me and my family had a great stay here. House keeping took great care of my room. Hotel was very peaceful no problems for my entire stay. Front desk staff was always pleasant. Special thanks to Kacy, Sarah, and Melissa for going over and beyond during my stay.

SureStay Hotel b, Manager at SureStay Hotel by Best Western Terrell, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 9725631511. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, nimisha desai nimi SureStay Hotel by Best Western Terrell

"Great Hotel!"

5
02/11/2018

Staff was very friendly upon check in. We asked for extra towels and they were very accomidating. The breakfast had a very good variety of items. Rooms were very clean and recently updated. I will definitely be retuning

SureStay Hotel b, Manager at SureStay Hotel by Best Western Terrell, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 9725631511. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, nimisha desai nimi SureStay Hotel by Best Western Terrell

"Road trip"

4
04/08/2018

Truly not a bad hotel! Remodeled and under new sign. Very clean, good for the price and really nice people! Bed is firmer then most hotels but still nice and actually helped my back! Coffee in the rooms weren't anything to excite you, but the lobby was ok. Not much of a breakfast, but a all around nice stay for a quick stop.

StephanieFD, Front Office Manager at SureStay Hotel by Best Western Terrell, responded to this review
Thank you for taking the time to write a review. We are pleased that you enjoyed yourself. Hope that if you are in this area again you will stay with us. thanks again for the review.

"Nice stay"

4
26/04/2018

Had need for a quick overnight stay here and was very pleased with the accomodations. The visit was last minute so I booked the same day and checked in late but had no issues. Although, I intially called the property directly to check on rates but discovered that the rate for the same exact room on the direct website was almost $20 less than what I was quoted over the phone, so be sure to check and possibly save a little. Regardless, the room was booked at a very reasonable rate. I was greeted by a very friendly night desk staff person and had a simple check in. There was plenty of parking and the room was neat, clean and appeared to be recently updated. I had a comfortable stay, a great nights sleep and a good complementary breakfast the next morning. Overall a very nice stay and will be back to stay here again soon!

Supereight T, Front Office Manager at SureStay Hotel by Best Western Terrell, responded to this review
Thank you for taking the time to write a review. We are pleased that you enjoyed you stay. We have made and still are improving our property, we hope if you are in this area again you will come and see them. Thanks again from Super 8 staff.

"perfect"

5
25/03/2018

great rooms, comfort beds, check-in was fast and friendly. They are going through some remodeling but what I see now they are really doing a great job. Breakfast looked great I didn't have time. I will be using this hotel again

Supereight T, Front Office Manager at SureStay Hotel by Best Western Terrell, responded to this review
Thank you for write a review. We are pleased that you enjoyed your stay. Stephanie

"The Bedding was stained and 2 lightbulbs were missing from..."

1
06/02/2018

The Bedding was stained and 2 lightbulbs were missing from the lamps and the front door paint was peeling and was hard to close. Extremely small room for the price. Also employees just walked in without knocking 2 hours before checkout.

Supereight T, Front Office Manager at SureStay Hotel by Best Western Terrell, responded to this review
Thank you for writing a review. I remember this issue. Let me start by saying you checked in for 1 night then made a reservation for the next night, but in a different name, so we had no clue that it was you. So, we thought that you checked out. Staff walking in made us aware that you where still in house. We fixed the issue. Far as the light bulbs missing was odd due to you being in the same room for 2 nights. We also fixed that issue. At the end of your stay we talk with you - you seemed to enjoy your stay once we fixed the issue at hand. Thank you again for the review. Stephanie

"No wifi"

3
21/12/2017

The place was an older place that they are working on to make it look better. Sammie is easy to get along with. The price is on the higher side compared to others in the area. Even after calling the front desk on several occasions i was unable to use wifi. So i guess it depends on what your willing to sacrifice

Supereight T, Front Office Manager at SureStay Hotel by Best Western Terrell, responded to this review
Thank you for taking the time to write a review. We apologize for the inconvenience with the wifi, we have upgrade our system, this is no longer a problem.