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Neu! Bezahlen Sie Ihre Aufenthalte in 3 Raten OHNE GEBÜHREN ab 150€ Mehr erfahren
Neu! Bezahlen Sie Ihre Aufenthalte in 3 Raten OHNE GEBÜHREN ab 150€ Mehr erfahren
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Pleasant stay- consistently chilled room during a heat wave. Clean and quiet swimming pool Lisa our desk clerk went well beyond the call of duty to make sure we had everything we need. #takenbythesky #fleetwoodmactribute
Hi jerolda657, Thank you so much for sharing your wonderful feedback! We're delighted to hear that you had a pleasant stay with us, especially during the heat wave. It's great to know that your room remained consistently cool and comfortable and that you enjoyed our clean and quiet swimming pool. We're especially happy to hear your kind words about Lisa at the front desk. Going above and beyond to make sure our guests have everything they need is exactly the type of warm and caring service we strive to provide. We'll be sure to share your thoughtful recognition with Lisa and the rest of our team. Thank you again for choosing to stay with us and for sharing your experience. We're thrilled that you were comfortable, relaxed, and well taken care of during your visit. We hope to have the pleasure of welcoming you back again soon!
Our front desk person lisa was absolutely fantastic. Extremely accomadating and helpful. The pool was wonderful and for us the location was perfect. Would definitely stay here again!!
Hi cheol2026, Thank you so much for your wonderful review! We're thrilled to hear that you had such a great experience with us and that our location was perfect for your needs. We're especially happy to hear your kind words about Lisa. Her helpful, accommodating, and welcoming service clearly made a positive impression, and we'll be sure to share your thoughtful recognition with her and our team. We're also glad you enjoyed the pool and had a chance to relax and make the most of your stay. Thank you again for choosing to stay with us and for letting us know you would definitely stay with us again. We look forward to welcoming you back for another enjoyable visit!
Great experience and Lisa was great as well helped me through it all
Hi jamestK5578PT, Thank you so much for your wonderful review! We're delighted to hear that you had a great experience during your stay and that Lisa was there to make everything easier for you. It's especially nice to know that Lisa was so helpful and supportive throughout your visit. We'll be sure to share your kind words with her, as recognition like this means a great deal to our team and encourages us to continue providing warm and attentive service. Thank you again for choosing to stay with us and for taking the time to share your experience. We truly appreciate your feedback and hope to welcome you back for another great stay!
In town for concert with friends had a great night and Debbie made checking easy in easy even late as it was.
Hi R6563YLjenh, Thank you for taking the time to share your experience! We're so glad to hear you had a great night in town with your friends; it sounds like a fun trip. It's wonderful to know that Debbie made your late check-in smooth and easy. We're very proud of our team for providing friendly and efficient service at all hours, and your kind recognition will mean a lot to her. We truly appreciate your feedback and hope to welcome you back again for another enjoyable stay the next time you're in town!
Great value! Clean rooms! Lisa made it easy to check in and check out! Thank you so much!
Hi 1TeacherLady, Thank you so much for your kind feedback! We're delighted to hear that you found great value in your stay and enjoyed our clean and comfortable rooms. It's especially wonderful to know that Lisa made your check-in and check-out process smooth and easy. We're very proud of our team, and your recognition means a lot. We'll be sure to share your kind words with her. Thank you again for choosing to stay with us. We truly appreciate your support and look forward to welcoming you back for another great experience!
Lisa was the best from whn I called in to book my room she made me feel welcome and whn I got there it was the same feeling no rushing no attitude what a great person i hope she's well paid.
Hi doncZ3018GO, Thank you so much for sharing your wonderful experience! We're thrilled to hear that Lisa made such a positive impression from the moment you called to book your room and continued that warm welcome when you arrived. She truly embodies the kind of hospitality we strive to provide, and it's heartwarming to know her efforts made your stay feel relaxed and enjoyable. Your kind words about her will certainly bring a smile to her day! We appreciate you taking the time to recognize her, and we hope to have the pleasure of welcoming you back again soon.
Everyone here is so nice and very helpful. The rooms are spacious and clean. The rooms are worth the price. The location is okay you don't hear the noise from the interstate nor the club across the street. There is a pool here but we didn't use it and the breakfast is good.
Hi A4806SFteresah, Thank you so much for your kind and detailed review! We're truly happy to hear that you found our team nice and helpful. Providing friendly, attentive service is something we take great pride in. It's also wonderful to know you enjoyed the spacious, clean rooms and felt they were a great value for the price. We're glad the location worked well for you and that outside noise from the interstate and nearby establishments did not disrupt your stay. Even though you didn't get a chance to use the pool, we're pleased you had a positive overall experience and enjoyed the breakfast as well. Your thoughtful feedback means a lot to us, and we sincerely appreciate you choosing to stay with us. We look forward to welcoming you back again in the future!
The overnight stay here was very good. Nice clean, spacious room and bathroom. Comfortable bed. Good area with plenty of dining options and convenient to interstate. We'd stay here again next time we're in the area.
HI beatlemom76, Thank you so much for your kind review! We're delighted to hear that your overnight stay with us was very good. It's wonderful to know that you enjoyed your clean, spacious room and bathroom, as well as the comfort of the bed. Providing a relaxing and comfortable environment for our guests is always our goal. We're also glad our convenient location near the interstate and the variety of nearby dining options added to the ease of your trip. Convenience can make all the difference when traveling, and we're happy it worked well for you. Thank you again for sharing your experience. We truly appreciate your support and look forward to welcoming you back the next time you're in the area!
Stayed here just one night as a quick stopover crossing the US .. we were exhausted by the time we rolled in around 11. Realized we had booked for next night so we didn't have a reservation. Lisa was great .. helped us rebook the reservation and that we had everything we needed . Room was clean , shower was great and next morning breakfast & coffee came in handy for 2 weary road travelers .
Hi 451beverlyy, Thank you so much for sharing your experience! We are delighted to hear that Lisa was able to assist you and make your unexpected stay seamless. It's wonderful to know she helped ensure you had everything you needed after such a long day on the road. We're also glad you found your room clean and comfortable, enjoyed the shower, and that our breakfast and coffee provided a little extra boost for your journey. Our team takes great pride in making every guest feel welcome, especially weary travelers like yourselves. We truly appreciate your kind words and hope your next stop along the way is just as enjoyable. We would be thrilled to welcome you back anytime!
Stayed there during the first week of December with my family, in the room with three beds. I have three major complaints about the hotel. The room we booked was advertised as having a third double bed in the room, but it was in fact just a twin. So everyone was cramped on space. Every evening if someone was using the bathtub, we would get a phone call from the lobby, complaining they had water coming through their ceiling. Our family didn't overfill the bathtub or get water onto the floor, just took a normal bath. They must have some plumbing issue that causes water to leak behind the wall and onto the first floor. Lastly, after coming back to the hotel on our 2nd day, we noticed the cleaners had been there and made the beds. My wife was missing her rare limited edition starbucks collector's cup from the room. Not a disposable cup & cannot be mistaken for one. When we returned the rare collector's cup had been lifted from our bedside, but the empty water bottle next to it remained, & had not been thrown away. After talking to the front desk, they said they would check with the cleaners but nothing has happened. I was told nothing was turned in to the lost and found, as if anyone would take a valuable item from inside someone's room, bring it downstairs and put in the lost and found. I was also told by the manager they would check the logs & security footage and get back with me. That was two day ago. I advise anyone to stay away from this Best Western. All you can expect is false advertising, plumbing issues, and to get your things stolen by the staff.
Dear costantineh77, Thank you for taking the time to share such a detailed review. We truly appreciate you bringing these concerns to our attention, and I want to sincerely apologize that your experience fell short in several important areas. Your feedback is taken very seriously, and we are committed to addressing each issue thoroughly. First, I am very sorry for the confusion regarding the bedding configuration in the room. Our goal is always to provide accurate information so guests can book with confidence, and it's clear we did not meet that expectation. We are reviewing the listing to ensure that the bed types are described correctly moving forward so other families are not surprised or uncomfortable. Regarding the plumbing issue you experienced, we understand how frustrating and disruptive those repeated phone calls must have been. What you described is absolutely not normal, and we appreciate you letting us know so we can address the underlying issue. Our maintenance team has been alerted to inspect the bathtub and surrounding plumbing immediately to prevent this from happening again. The concern about your wife's missing collector's cup is especially troubling, and I want to extend our deepest apologies. We understand how upsetting it is to lose a personal and sentimental item, and we completely understand your frustration. Please know that we take allegations of missing items very seriously. Our management team is actively reviewing the security footage, housekeeping logs, and staff reports related to your stay. I apologize that you have not yet received an update, this delay is not reflective of the communication standards we strive to maintain. We do not take situations like this lightly, and disciplinary action will be taken if wrongdoing is confirmed. Guest trust and safety are extremely important to us, and we are committed to resolving this matter properly. While I understand why you feel discouraged based on this experience, I want to assure you that these issues are not reflective of the level of service we work hard to provide. We truly appreciate your feedback, as it allows us to identify where improvements must be made. Thank you again for bringing this to our attention. We sincerely apologize for the inconvenience, disappointment, and stress this situation caused your family.
A tired night but It was amazing staying here at Sure Stay by Best Western Terrel Lisa a wonderful person treated me good 👍🏻
Hi Wander63639687747, Thank you so much for sharing your kind words! We're so happy to hear that you had an amazing stay with us. It's wonderful that Lisa made such a positive impression on you. She truly enjoys making our guests feel welcome and cared for. We'll be sure to share your kind compliment with her, as it will definitely make her day! We're also glad that you found your stay relaxing after a tired night. Providing our guests with a comfortable and restful experience is exactly what we aim for. Thank you again for choosing to stay with us. We hope to have the pleasure of welcoming you back soon for another pleasant and comfortable visit!
Great experience from check in to check out. Lisa was wonderful and welcoming! Room was clean and everything was perfect. Great value!
Hi F2750KMbrianw, Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience from check-in to check-out. It's fantastic that Lisa made such a positive impression. She truly enjoys welcoming our guests and ensuring everyone feels right at home. We're also delighted to know you found your room clean and everything just perfect for your stay. Providing great value and a comfortable experience for our guests is something we take great pride in. We sincerely appreciate your kind words and look forward to welcoming you back the next time you're in the area!
A wrong exit trying to get to another hotel from Buc-ee's turned into a nice experience. I usually choose other brand hotels when traveling, but my husband asked me to check it out because the outside was very clean. The check in area had a wonderful fresh high end smell and it was VERY clean. The evening receptionists was delightful and allowed me to view room # 208. Once again, delightfully surprised. The room was exceptionally clean and smelled wonderful. Once I decided to choose the room, the night attendant ( Debbie) had come in and the evening person was still there. Debbie never acknowledged me and acted as if she just didn't want to be at work that night. The evening shift attendant just kept on being fabulous while “Debbie Downer “ looked on. My 5 star rating goes to the evening and morning receptionists as well as the housekeeping staff. I personally expressed my gratitude to them. If this rating was based on Debbie, you would be getting a 2 at the most. This is a no thrills hotel, but you can definitely tell that they are trying very hard to make a piece a coal , a diamond! You have changed my perspective on trying to only use the higher end hotels. Thanks for everything!! The Coffie family.
Hi GoPLaces598113, Thank you so much for sharing your experience with us! What a wonderful surprise to hear that a wrong exit turned into such a positive stay. We're delighted that you enjoyed the cleanliness of our property, the welcoming atmosphere, and especially the service provided by our evening and morning receptionists, as well as our hardworking housekeeping team. I'll be sure to pass along your kind words to them, it will mean a lot. I do want to sincerely apologize for the impression you received from Debbie during your visit. We value every guest and want each interaction to feel warm and welcoming. Please rest assured that we'll address this with our team so that all of our guests feel the same consistent level of hospitality. Your thoughtful words about our hotel being a “diamond in the making” truly mean so much to us. We're thrilled that your perspective has shifted and that you gave us a chance. It was a pleasure having you with us, and we hope to welcome you back again on your next trip through the area.
Awesome guest experience!! Great Customer Service and overall stay. The rooms were clean and wifi was speedy. Lisa took great care of my family and I!! We will definitely be returning the next time we are in Terrell. Thank you to Lisa & SureStay staff!!
Hi raveI817, Thank you so much for your wonderful review! We are thrilled to hear that you had an excellent stay and that Lisa made such a positive impression on you and your family. Providing outstanding customer service is our top priority, and it's always rewarding to know when a team member goes above and beyond to make our guests feel welcome. We're also glad you enjoyed the clean rooms and fast WiFi—comfort and convenience are key to a great stay, and we're happy we could provide both! Your kind words will be shared with Lisa and the rest of our team, as they take great pride in ensuring each guest has a memorable experience. We truly appreciate your support and look forward to welcoming you back the next time you're in Terrell!
Lisa was so amazing and easy to work with. I appreciate the upfront service. It only took me 10 minutes to get booked and in my room with no issues. The area was nice and clean as well. Smelt good. When I got to my room I felt like it was just cleaned as well, the service here is awesome.
Hi C8104XXmarcusw, Thank you so much for your kind words and for taking the time to share your experience! We are thrilled to hear that Lisa made your check-in process quick and easy, and that you had a smooth and seamless experience from start to finish. It's great to know that you found the area clean and welcoming, and that your room met your expectations with its cleanliness and fresh scent. We pride ourselves on providing excellent service, and we're glad to see that it made such a positive impression on you. We look forward to welcoming you back on your next visit! Thank you again for your feedback!
The bathroom was disgusting…Black footprints on the wall, dirty floor grout, door was covered with dirt and grime, vanity was left unfinished. I booked through Priceline and was very disappointed in the quality of this motel for the price! Next time I will pay a few extra dollars and stay somewhere that is clean and updated.
Dear Fearless644276, Thank you for taking the time to share your feedback. We are truly sorry to hear about your disappointing experience during your recent stay with us. The issues you described regarding the bathroom cleanliness are unacceptable and do not reflect the standards we strive to uphold. Please accept our sincerest apologies for the black footprints on the wall, dirty floor grout, grimy door, and unfinished vanity. We have shared your comments with our housekeeping team to ensure these issues are addressed immediately. Cleanliness is a top priority for us, and we regret that we fell short during your stay. We understand your frustration, especially after booking through Priceline and expecting better quality for the price. Your feedback is invaluable, and we will use it to make necessary improvements to our facilities and services. We hope you will consider giving us another chance in the future to provide you with a clean, comfortable, and updated stay.
Staff were friendly and answered my Questioned, pillows are fluffy , Water pressure is terrific and it's obvious they pay great attention to detail. With follow up after the room is cleaned. The a/c works extremely well and very quite and peaceful I will definitely be returning.
Hi stacytV2968AU, Thank you for your wonderful review! We're delighted to hear that you had such a positive experience during your stay. It's great to know that our staff was friendly and attentive to your needs and that you appreciated the fluffy pillows, terrific water pressure, and the attention to detail in our housekeeping. We're also glad that the A/C met your expectations and that you found the environment peaceful and quiet. Knowing that you plan to return is the highest compliment we could receive. We look forward to welcoming you back for another great stay!
I didn't have the best experience my tub was clogged as soon I arrived my fridge was not working well all my food froze and there was a roach in the restroom some of the workers are not nice except for mellisa the manager and Lisa they are excellent at helping out and they solved my problem as soon as they good they went over and above for me thank you so much for trying to make my stay better Lisa and mellisa. ❤️
Dear mariacl7913BM, Thank you for sharing your feedback. I'm very sorry to hear about the issues you encountered during your stay, including the clogged tub, malfunctioning fridge, and the condition of the hotel. This is certainly not the experience we aim to provide, and I apologize for the inconvenience and discomfort you experienced. I'm glad to hear that Melissa and Lisa were able to assist you and address the issues to the best of their ability. They are valued members of our team, and I will be sure to pass along your kind words to them. Please rest assured that we are taking your feedback seriously and will be addressing the maintenance and cleanliness issues to ensure that future guests do not experience similar problems. Fortunately, the pest control experts that we employed to complete the thorough inspection following your complaint discovered no evidence of roaches in any of our rooms. However, each room were still treated with a bed bug heater for precaution. Thank you for bringing these matters to our attention, and we hope we have the opportunity to better serve you in the future.
I was met by Lisa and her service was GREAT, hands down. The room on the other was pretty bad . 1st- I saw 4 to many roaches and a spider in the corner that clearly wasn't doing his job. I cut my stay short in the middle of the night. Planned for 3 only 1
Dear I522AWchads, Thank you for taking the time to share your experience. While I'm pleased to hear that Lisa provided you with excellent service, I'm deeply sorry that the condition of your room fell far short of your expectations. Fortunately, the pest control experts that we employed to complete the thorough inspection following your complaint discovered no evidence of pest in any of our rooms. However, each room were still treated with a pest heater for precaution. I hope you will find your expectations to be far surpassed during your next visit!
This place is a great location and wow are the people at front desk so friendly. We requested extra pillow and blanket and it was already in room when we arrived! Breakfast had Texas shaped waffles that the grandkids loved! The pool was awesome. Will stay here again for sure! Very clean room
Hi prissymissy71, Thank you for your wonderful review. We're happy to hear that you enjoyed our great location and found our front desk staff friendly and accommodating. It's fantastic that the extra pillow and blanket were already in your room upon arrival and that the Texas-shaped waffles were a hit with your grandkids. We're also glad you enjoyed the pool and found your room very clean. Your kind words mean a lot to us, and we look forward to welcoming you back for another stay in the future!
Rooms are well air conditioned, plenty of hot water in shower, rooms are clean. Bed is comfortable. Refrigerator in room worked so well it was freezing some of our items. Really enjoyed pool too! Employees are friendly and helpful. Only complaints are outside entrance to rooms and concrete stairs. And on Sat nights the bar across the street can be loud. We were there on a Sunday night as well and it was much quieter!
Hi hylacoop325, Thank you for taking the time to share your positive feedback about your recent stay with us. We are delighted to hear that you enjoyed the well-air-conditioned rooms, the abundance of hot water in the shower, and the cleanliness of our accommodations. It's wonderful to know that you found the bed comfortable and the refrigerator efficient, even if a bit too effective at times! We're also pleased to hear that you enjoyed our pool and that our employees were friendly and helpful. Your kind words mean a lot to us and will be shared with our team. We appreciate your feedback regarding the outside entrance to the rooms and the concrete stairs. We understand that these features may not be ideal for all guests. Additionally, we apologize for any inconvenience caused by the noise from the bar across the street on Saturday nights. We're glad to hear that your Sunday night was much quieter. We look forward to welcoming you back on your next visit.
I'm giving 2 stars because the office manager at the front desk was very nice, and the air conditioner in the room worked great. I was very disappointed in my room not only because of how old and run down everything is, but how unclean it was. I will post pictures that speak for their self. Especially disappointing was that I could see daylight around the door and had numerous bugs/spiders in the room. The commode handle stuck with every flush and had to be adjusted to stop the flow of water. I don't know if the bath towel was dirty, or stained, but I shouldn't have to wonder, I would prefer it not be in the room I'm paying to stay in. Everything was dusty, there was hair on the floors, the hair drier only worked by pushing the reset button at the plug, the coffee maker was so dirty I would not have even considered using it. This is definitely a place that I would never stay again unless it was the absolute last resort. And no, I did not say anything to the kind lady at the front desk because this is obviously an owner/management issue. The lack of upkeep and lack of cleanliness should be addressed. I did ask if the motel is privately owned and was told “yes, it is part of the Best Western franchise, but privately owned.
Dear Travelerfromtexas1, Thank you for sharing your feedback with us. We sincerely apologize for the disappointing experience you had during your stay. Your comments are very concerning to us as we strive to provide clean and comfortable accommodations for all our guests. We appreciate your kind words about our office manager and are glad to hear that the air conditioner worked well for you. However, we are truly sorry to hear about the issues you encountered with the cleanliness and maintenance of your room. This is not reflective of the standards we aim to uphold. We take your feedback seriously and will address these issues immediately with our housekeeping and maintenance teams to ensure that all areas of concern are thoroughly addressed and corrected. Your experience will be used as a learning opportunity for our team to improve our services and prevent similar issues in the future. We understand your decision not to raise these concerns with our front desk staff, but please know that your comfort and satisfaction are of utmost importance to us. We would have appreciated the opportunity to address these issues during your stay to make it right for you. Again, we apologize for the lapse in cleanliness and maintenance you experienced. We value your feedback and hope to have another opportunity to provide you with a much-improved experience in the future.
The customer service was on point. I'm a cross country driver, so when I arrived the AC was on so I could cool off. Because I checked in during the we hours, they allowed me a late check out. Also they allowed me to park my 26 foot box truck on the property .Great customer service, I would return!
Thank you for sharing your positive experience with us. We're glad to hear that our customer service met your expectations and that you appreciated the flexibility with your check-in and check-out times. We value your feedback and look forward to welcoming you back on your next trip.
We arrived late at night or we would have found any other hotel besides this one. The room smelled like sewage backing up, dead flies smashed to the wall and ceiling, hair all over (in the sheets, floor, toilet), stain on the sheets and walls, something greasy covering the floor. We asked for a different room and were moved to one with a broken out peep hole and door that wouldn't close. We moved a chair in front of the door, slept a few hours, then got out of there as fast as we could.
Dear annandfam2024, Thank you for bringing these concerns to our attention. We sincerely apologize for the experience you had during your recent stay with us. What you described is not reflective of the high standards we strive to maintain. We deeply regret the issues you encountered in your initial room, including the unpleasant odor, cleanliness concerns, and maintenance issues. Your experience is not typical of the level of service and quality we aim to provide to our guests. We apologize for the inconvenience of having to move rooms and for the additional issues with the second room. This is certainly not the experience we want for our guests, and we will be addressing these matters with our team to ensure improvements are made immediately. Please know that your feedback is taken seriously, and we appreciate your patience and understanding. We hope to have the opportunity to regain your trust and provide you with a much more comfortable and enjoyable stay in the future.
We had a huge storm in the area, and our power and phone lines were out for five days. Best Western makes $6 billion in revenue every year and can't refund our $130 cancel fee. I stayed at this hotel two weeks ago and was gonna start coming every other week when I visit my dad, I will never come to this hotel again I think I'll just stick with Marriott, they care about their guests returning. The owner obviously does not know about repeat guest satisfaction.
Dear tanisblue180, Thank you for sharing your feedback, and I apologize for the inconvenience you experienced during your stay. I understand how frustrating it must have been to deal with a power outage and phone line issues during your visit. Regarding the cancel fee, I regret any confusion or frustration caused. While we do have policies in place, we always aim to be understanding and accommodating, especially during unforeseen circumstances such as severe weather events. I will forward your feedback to our management team to see if there's any flexibility we can offer. Please know that we value all of our guests and their satisfaction is our top priority. We appreciate your loyalty and regret that we fell short in meeting your expectations this time. Your feedback will be used to improve our services for all guests in the future.
I was looking for a place to stay for the night because we were traveling from Louisiana to california.we had our little dog.The front desk staff lisa was very helpful and nice. I def recommend this place. The room was nice and cozy. They offer a complimentary breakfast.
Hi Odyssey26668315090, We're happy to hear that you found our front desk staff, especially Lisa, to be helpful and nice. Providing excellent service is one of our top priorities, and we're thrilled that we could make your stay enjoyable. We're also glad that you and your furry friend found our rooms nice and cozy. It's wonderful to know that you enjoyed our complimentary breakfast as well. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back during your future travels.
Very clean and such friendly host! It's in a great location and an affordable price! Lisa and Michelle were very helpful and lovely to have held conversation with! We will be back! Our trip consisted of going to Silver Saloon for a concert and night out!
Hi Odyssey509193384062, Thank you for taking the time to share your experience with us! We are delighted to hear that you had a wonderful stay and enjoyed our clean accommodations and friendly service. We're thrilled that Lisa and Michelle provided you with helpful and pleasant interactions during your visit. Our team strives to create a welcoming atmosphere and provide excellent service to all our guests. It's great to know that our location was convenient for your plans, especially attending a concert and night out at the Silver Saloon. We look forward to welcoming you back on your next trip to the area! Thank you once again for choosing to stay with us.
I am a regualr guest of a competing hotel, and I have to say I might be switching over. The customer service of everyone at this location was on point for the entirety of my stay. I can't say thank you enough for making my stay great, I will be back!!
Hi tinadowright, A big thank you for leaving your five-star rating of our hotel. We are glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We will share your comments with our staff. We look forward to seeing you again.
The staff was very helpful and they were accommodating to us. It was neat and it was conveniently located to places in the area. I would stay here again and I would recommend as well. It was neat and allowed pets, too. Being an experienced traveler and was thankful for a comfortable stay.
Hi Coastal62646056782, It is really nice to know that you liked the stay and services at our hotel during your recent visit. Thank you for your compliments on our staff, hospitality, and our convenient location. Our ultimate ambition is to provide a great experience, and we are thrilled to learn that we have succeeded. I am glad that we were able to meet your expectations of service and accommodations. Thank you for recommendation and we're all looking forward to your next visit!
This place is consistent every time I come to town. Customer service is next level. The staff always take care of all my needs. The breakfast was awesome. Housekeeping does a great job. I will always stay here when I come to town. They always make me feel welcome like family
Hi prissymissy71, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments on our caring staff, breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again. Thank you very much!
Overall the room was not very clean. Bed sheets were stained. Pricey for the location and cleaning was just the bare minimum. Would not recommend for a family. People in office were nice. The guests that stayed there from what I could tell seemed sketchy, definitely not kid friendly. Night time was very loud and busy bc it is across a bar/club.
Dear aralymitchell, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We take the value on your report regarding the condition of your room, sheets and the cleanliness of our hotel. We will act on these complaints and will fix all problems as soon as possible. Your business is our priority and assure you that management has taken all the steps to make sure that all the rooms are clean and our ultimate goal is to make sure each guest has a comfortable stay. Again, thank you for your time and feedback. We sincerely hope you will give us another chance to provide you with superior service and accommodations on your next visit.
All said and done, we only stayed at the hotel for approximately 6 hours since we were only stopping for the night. The bed was comfortable and everything appeared clean. Upon entering the room, it was fairly warm as the AC had been off during the hot, Texas summer. It took about 30 minutes for it to cool down to a comfortable temperature. In the morning, we stopped in the lobby for breakfast before we departed. We both chose to have a waffle (fun Texas shape by the way!) My boyfriend chose blueberry and I chose the plain. After a few bites, we both looked at each other, and I said "This doesn't taste very good." He said "Oh thank goodness, I thought it was just me. It tastes sour." This is not the first time I have had sour waffles from this vending company in a hotel. I am not sure if the batter had gone bad, but it should definitely be something staff should check in the mornings.
Hi Travelers-B-We, Thank you for taking the time to share your review and experience. We are glad you liked our clean and comfortable accommodations. We value your compliments about where we are excelling, as well as your feedback regarding things you would change and improve especially the AC and the breakfast. It was our pleasure hosting you, and we look forward to seeing you soon.
Great hotel and reasonably priced. Very convenient location right off Texas Hwy 34 and close to local restaurants. Well lighted parking lot. The room and bed were comfortable, and we got a good night's rest. Did not use the pool but it was clean. The Internet connection & speed were great.
Hi bronco1992, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our beds, internet speed, parking lot, and location were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.
I decided to make a last-minute reservation for my husband's class reunion. we only live about an hour away from the location but due to different activities, (meet/greet, decorating, getting ready for dinner) we decided to stay in town, so this reservation was made at 11 pm the night before. The whole process was easy, inexpensive and just very well taken care of. When we checked in the next day, the lady at the counter was very pleasant, knowledgeable and efficient. I had requested a ground level floor and it was delivered as requested. The room was clean, beds were comfortable, and I was nicely surprised to find a couch in the room and not an uncomfortable chair. The noise level you normally hear at a motel was not heard and overall, our short stay was very nice. I would highly recommend this motel to anyone who asked. I cannot remember the lady's name that checked us in at 4pm, but she was very pleasant, as well as Debbie who checked us out at 6am.
Hi Companion589673, A big thank you for leaving your five-star rating of our hotel. We are really appreciative of your generous compliments about our location, comfortable bed, clean rooms, friendly, knowledgeable and efficient staff, and our facilities. We are glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We will share your comments with our staff. Your business and your recommendation is very important to us and we look forward to serving you again here at the SureStay Hotel By Best Western Terrell.
My husband and I were so blessed to come across this place. We had bad experiences at several hotels nearby throughout an extended stay before our home was ready for move in. This place helped us heal!!!
Hi Thegreenfam2022, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Our team works hard to ensure a satisfying experience for all our guests and we are pleased to hear that yours was a satisfying stay. We hope to see you again soon.
Checked in under 5 minutes and got to the room which was already A/C cooled as we walked in rather than most places that you have to turn on manually when you get in. Staff was very friendly and the pool was crystal clear! Couldn't get my friends out of the pool even if I wanted to, that's how much fun we had! The room and towels were super clean and I loved the new furniture they had put in! Overall great experience!!
Hi 44shivd, Thank you for taking the time to write a wonderful review. Our ultimate ambition is to provide a great experience, and we are thrilled to learn that we have succeeded. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
Went into the rooms and they looked brand new! The staff was very friendly and accommodating. They even came down to help with the new smart TV they have installed since we didn't know how to use all the features and even researched dallas attractions according to the kid's preferences! Overall great stay!
Hi Yo_Mamah98, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests and to know that we have accomplished such a goal gives us great joy.
The front desk is awesome there is 2 ladies I love candi and Melissa they always have smiles on there face extremely friendly always helpful and the housekeepers always help me when needed I needed ice today and one of the house keepers with short hair went above and beyond to go get me ice at the front desk so I didn't have to go I really appreciate that y'all have a great staff
Dear O5004QMchelseag, Thank you for your valued and motivating feedback and for leaving a 5 Star Review. Our team works hard to the best of our ability to ensure we satisfy your everyday needs and we are pleased to know we succeed in doing so. We will share your kind words with the staff especially with Candi and Melissa. Please come again to see us soon!
I came into town to visit my family for the holiday and it was such a great stay the front desk Candi and Melissa where great they very helpful and great customer service. The house keepers where great did a great job on my rooms very clean and I will be back again to stay with y'all. Y'all have a great staff
Hi heatherbW5204WD, I can't begin to tell you how much we enjoyed reading this review and thank you for leaving your five star rating of our hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Our management is always happy to serve you. We will share your awesome review with our staff especially with Candi and Melissa and we can't wait to see you again!
The Hotel is always so clean and staff is awesome everytime I come to town to visit family. I never stay anywhere else. They always go out of their way to help and I love it here! The housekeepers are awesome and the rooms are always so nice and fresh. And did I mention Texas shaped waffles! Awesome
Hi prissymissy71, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests and to know that we have accomplished such a goal gives us great joy.
Clean rooms., quite wonderful staff room was ready and clean front desk reembered me from previous stays plenty of parking pool was open in the 106 degree heat and was clean.plenty of hot water and coffee was avaible in the room.AC was great
Hi spoledrottenpets, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments on our staff, amenities and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again. Thank you very much!
The hotel is being upgraded! This is a great place to stay for min. Cost. The staff is so friendly and remembered us when we came back a second time! We come here to go across the street to concerts and it is extremely convenient!
Hi seventrails2022, We are exceptionally thankful that you have honored our staff members with praiseworthy words. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services.
I knew it was as older hotel due to the entrance to the rooms being outside. Beds were very comfortable. Room was very clean. Front desk and room cleaning ladies were both very nice. Only complaint, the room upstairs was very loud. You could here every move they made. I would stay here again
Dear notron11, It is really nice to know that you liked the stay and services at our hotel during your recent visit. Glad to see your positive overall observations which shall definitely motivate us to serve our guests still better. We have shared your feedback with our staff to ensure we continuously work on bettering our services. We will do our best to make sure your next stay with us is completely satisfactory. We look forward to hosting you again in the future!
Tv had lines in it. Some wrote in the tv with market. Asked for a new one. I was told it would be replay and never was. The room smelled like wet pets. Had to go buy air fresheners and leave the door open to tolerate the smell. Some of the staff is very rude. Pool was dirty and very cold.
Dear azender21, Thank you for taking the time to share your experience. I am shocked to hear about the situations you encountered and would like to deeply apologize. I also would like to ensure you that comments like yours are not taken lightly and will be addressed immediately with our entire team. The description of your stay is highly unusual and does not represent the level of high standards we all aim to achieve. I am also displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff too. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies and we hope to see you again in the future- we promised a better stay next time. We do hope you allow us another opportunity on a future stay to show you, how we used your overall comments to improve.
I received an emailed invitation to redeem my rewards points by booking my reservation online. I followed a link in the email to Best Western's booking site. I looked everywhere for an option to redeem my points but found nothing that allowed me to do that. When I checked into the hotel I asked to redeem my points but the clerk told me that could be done only online. Don't offer rewards points if you're going to make it virtually impossible to use them. Music from the saloon across the road could be heard until VERY late into the night.
Dear garymreed, We appreciate you taking the time to share your feedback after your recent stay with us. It is our goal to make sure each guest enjoys a welcoming and comfortable experience, and it saddens us to hear that your time with us did not meet your expectations or our standards. We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to our hotel. Your voice is very valuable to us and we hope you will return to experience the improvements that we are continuously making.
This Hotel is the best in town. Always get the friendliest greeting when staying here! The rooms are always clean and well taken care of. It's in the best location right off of Interstate 20 and I love the peaceful nights sleep. The Breakfast is great as well
Hi prissymissy71, I can't begin to tell you how much we enjoyed reading this review and thank you for leaving your five-star rating of our hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Our management is always happy to serve you and we can't wait to see you again!
Affordable, clean property. Easy access from the highway. Safe surroundings. Friendly clerk. Check in could have been quicker; breakfast area very small and very limited food choices. Would stay again.
Hi corinan892, It is really nice to know that you liked the stay and services at our hotel during your recent visit. Glad to see your positive overall observations which shall definitely motivate us to serve our guests still better. Thank you also for bearing with us while we have restrictions regarding our breakfast service. We hope to be back to normal someday soon, and we thank you for your understanding. We look forward to welcoming you again soon!
Some pet friendly hotels put us in dirty rooms that they save for guest that require pet friendly rooms. While we pay a $15-20 nightly fee for this service but these hotels don't seem to use the fee to keep the carpets clean. If anything they clean less. All rooms in this hotel are pet friendly and our room was very clean!
Hi Rthrifty, I can't begin to tell you how much we enjoyed reading this review and thank you for leaving your five-star rating of our hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, hospitable experience and for mentioning our pet-friendly rooms. Our management is always happy to serve you and we can't wait to see you again!
We went to visit family in TX. It was a nice place to stay and would definitely be willing to stay there again. Very nice staff, great breakfast, felt safe, and was very accommodating. You shouldn't be disappointed if you stay!
Hi Mommab84, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments on our staff, breakfast and we were able to meet your expectations of cleanliness and quality service in our hotel. I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.
First of all, there was no where to park a U-Hual that was pulling a trailer. Second, the door didn't latch, the shower knob came off in my hand when I turned on the water, towel rack was hanging off the wall, my towel had hair on it, the wall outlet was not installed correctly and when I put a plastic bag down on the desk it stuck to the desk due to a sticky substance on the counter, so obviously not cleaned per Covid regulation. When my TA talked to the general manager/owner about it the next day to see about refunding me in full for a restless nights sleep after travelling from West Phoenix, AZ, she refused to refund me in full. She stated that if I had come down to complain about the loud party that was going on, she would have been willing and since no one else complained, she would only give me a 25% refund and 1000 pts towards my next stay at a Best Western. DO NOT STAY HERE!
Dear debrajohoward, Thank you for your comprehensive review detailing your recent stay with us. We are very disappointed to learn of your experience at our hotel, and we apologize for the many issues that you encountered especially with the parking, the door and the condition of the hotel during your most recent stay with us. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an unusual experience. We take this quite seriously and your feedback will be shared with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.
If your looking for a good hotel, affordable prices, and amazingly friendly staff, then SureStay by Best Western in Terrell is the place to be. The staff here is amazing, close to many food place and the Tanger Outlet Strip Mall. There is just something for everyone and pet friendly.
Hi roxanneboyd, We are exceptionally thankful that you have honored our staff members with praiseworthy words. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests, and to know that we have accomplished such goal gives us great joy.
Dirty rooms, horrible odor!!!! tv did not work, people were smoking marijuana. For the price we paid, definitely a let down! The website pictures were not accurate, rooms were disgusting!!! My 10 year old daughter found an open cigarette pack by one of the chairs!
Dear Harleyboy1987, Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered during your stay. The description of your stay is highly unusual and does not represent the level of high standards we all aim to achieve especially with the cleanlines. I also would like to ensure you that comments like yours are not taken lightly and will be addressed immediately with our entire team. The management of the hotel was not expecting such an event as it never happened before. Rest assured that it will never happen again as we will provide a better stay to our guests. Thank you and I am hoping that you can give us another chance to prove our service to you again.
The dirtiest hotel I've ever stayed in. And the door was very hard to latch. I wouldn't stay here again if they paid me. My one year old walked on the carpet for 2 minutes and his feet were black. Couch looked like it had never been cleaned. The shower was dirty. I will never stay in this hotel ever again.
Dear leej862021, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. Your comments are concerning and definitely do not represent the high-level goals we have in place. We take the value on your report regarding the condition of the hotel, rooms and the cleanliness. We will act on these complaints seriously and will fix all problems as soon as possible. We take your business very seriously and assure you that management has taken all the steps to make sure that all the rooms are clean and our ultimate goal is to make sure each guest has a comfortable stay. We want each and every guest to feel they received value for the price paid. I am truly sorry we did not meet this goal with you.
The place was so convenient and located right off the highway. I always stay at this location because the rooms are always so clean and the staff is exceptional! They are always so welcoming. I will always come back to this location. Priced just right
Hi prissymissy71, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our location was convenient for you. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.
Cockroaches or bedbugs in room. We actually saw bugs that looked like cockroaches. My girlfriend got bit by what we assumed were bed bugs. We checked all our luggage real careful when we got home to make sure we woud not transfer any bugs to our home. Then we washed all our clothes we had brought along.
Dear kasmith192021, Thank you for taking the time to share your review and experience. I am so sorry for the unfortunate incident that you experienced regarding the visit of unwelcome pests in your guest room. We have had the room professionally treated and cleaned, and we apologize that such an unusual situation has occurred. We are so sorry that this is the impression you take with you about our hotel. I want to assure you that we respond promptly to pest alerts with expert extermination services and also treat to deter pests on a regular scheduled basis. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Our stay was good I like walking out and my car is right there staff r friendly my first review i did was not for surestay it was best western off 30 in Greenville sorry for the mix up we will stay here again
Foxylady453, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We want you to know that your feedback and description of your experience at our hotel are of utmost importance to us. We hope to see you again when your travels bring you back to the area!
Older hotel, clean. Didnt like that room was open to who ever wanted in before my check in...ac was off. Hard to sleep in 80+ degree room. Door bottom sweep was catching on carpet. Had to yank hard to close.
Hi Departure560369, Let me begin by apologizing for not meeting your expectations during your recent stay. Your comments are concerning and definitely do not represent the high-level goals we have in place especially with the conditions of our rooms, carpets, and the cleanliness. We want for each and every guest to feel they received value for the price paid. I am truly sorry we did not meet this goal with you. Please feel free to contact the hotel directly if you would like to discuss this matter further. We look to hearing from you soon.
fantastic service at the front desk. nice clean room, terrific breakfast, clean nice rooms. for the cost it was an excellent place. we already booked another stay at this location for our next stay. very impressed
Hi mlmilam2021, Thank you so much for your feedback and kind words regarding the five-star service and accommodations that you received during your most recent stay with us! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. Your business and your recommendation are very important to us and we look forward to serving you again here at the SureStay Hotel by Best Western Terrell!
At check in front desk was very friendly, complementary water was offer .. the breakfast was great, and fresh rooms were super clean and housekeeping employees super nice .. the kids and I loved your stay will definitely stay here again!!
Hi lorenamrangel1682, Thank you for letting us know how satisfied you are with our services and accommodations. We are so encouraged to do good always for our guests. We are really appreciative of your generous compliments about our friendly staff, clean rooms, and breakfast. Thank you so much for your business and we look forward to your next visit.
Stayed here again and same great service every time! Staff was amazing and rooms are very clean. Always a pleasure staying here. Housekeeper really goes above and beyond and the staff is so friendly! They are also pet friendly!!
Hi prissymissy71, Thank you very much for your kind review and for always choosing our hotel. We are delighted that you enjoyed your stay and appreciated our place. Thanks for rewarding our efforts in providing the best service to our guests. Looking forward to welcoming you soon.
The service and stay at the SureStay Hotel was wonderful. The staff was friendly and helpful. I will only be using this hotel from now on. I highly recommend it to anyone who asks where they can go for a good stay.
Hi waltekiamshaw, Thank you very much for your kind review and recommendation. We are delighted that you enjoyed your stay and appreciated our place. Thanks for your compliments to our staff and forrewarding our efforts in providing the best service to our guests. Looking forward to welcoming you soon.
This appears to be an older property that is being (or has been) updated. Almost everything was clean, comfortable and looked to be new or like new. The A/C unit is older and despite being non-smoking, smelled strongly of cigarette smoke, but if they continue with cleaning, upgrading and replacing some of the older items, the smell should go away in time.
Hi Lyle W, Thank you for taking the time to share your review and experience. We seek to give each guest a very comfortable and clean experience and we are thrilled to hear of our success in this ambition. It means a lot to receive your feedback regarding our the A/C, so we are aware of the areas we can improve and adapt to our guest's many different needs. We hope to impress you during another visit with every level of service. Thank and we look forward to serving you again soon.
Best place I've stayed in a while! Excellent service from all the staff! They made my stay very pleasant! It was close to highway and shopping at Tanger Mall. Lots of new shops in Terrell so I was happy about that! Great visit while in town visiting family
Hi prissymissy71, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our location is convenient for you. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.
This motel was in good shape. The room was clean and well-maintained, but basic. The bed was comfortable and I slept well. Easy access to the Interstate. There was a dog in the room next door that was barking - very little insulation between rooms meant it was rather loud in our room.
Dear Valued Guest, Thank you so much for your heartwarming review. We are happy that you had an amazing time and enjoyed your stay. We will also be working on your observation especially with the noise. Actions shall be taken to improve everything on priority and you can have a better stay next time. Thank you for the great feedback and we look forward to serving you again.
Friendly staff and great service. Rooms and bathroom very clean. Not far from shopping mall and restaurants all around. Great hotel. Anytime we needed anything for our room or just simply silverware for our takeout food they were always very helpful. Great hotel.
Hi Joeychas, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our location is convenient for you. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon. Thank you very much.
The lady at the front desk was very sweet and helpful. The room was in very good condition and right across the street from the silver saloon which was the reason we stayed for my brothers birthday will definetly be back
Hi Ashley D, We are overjoyed to discover the positive impression we made with our service and hospitality. It means so much to us to hear your positive comments regarding our staff hospitality. It is heartwarming to hear of how our efforts to give you a great experience, filled with hospitality, comfort, and convenience have been successful. Thank you and we look forward to serving you again!
The rooms were very clean; however, our room smelled of smoke or something. The staff was super nice and accomodating. We had stopped by this location to see the condition of the rooms before booking as we had never stayed at a SureStay before. So we knew what to expect....except the smell.
Hi 312kathip, Thank you for providing us with feedback from your recent stay. It's great to hear that our staff was accommodating and nice and that you found our room to be clean and comfortable, however, I do regret that you experienced some shortcomings during your stay because of the unpleasant smell. Your comments and feedback will help us to recognize our strengths and improve upon our weaknesses. Thank you again for your feedback, and we hope to be able to exceed your expectations in the future.
needed one night stay for show at nearby Mystic Acres/OK corrall which is about 5-6 miles from hotel. Checked in on a 100 plus degree day and they offered bottle of water asap. Very easy check in, friendly etc. I had been told the hotel was not the 1st choice by some and was very surprised. Room was very clean, very comfortable bed, had a few small cosmetic things but just fine for a one night stay. Fridge in room was welcome for pleanty of cold water. no problems at ll.
Dear Valued Guest, Thank you for taking the time to share your heartwarming review and your experience. It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments to our breakfast, amenities and we were able to meet your expectations of cleanliness and service in our hotel. Thank you for your feedback and will definitely work on your observation. We appreciate your review, and we can't wait to serve you again.
Stopped by while on a roadtrip with my family. Nimi at the front desk was very helpful and friendly. The rooms were very clean, spacious, and had everything we needed. Breakfast in the morning had plenty of options to get our day started, highly recommend this hotel!
Can't thank you enough for your kind words and heartwarming review A818D. We are delighted that you enjoyed your stay and appreciated our place. Thank you so much for your compliments to our breakfast and we were able to meet your expectations of cleanliness and service in our hotel.Thanks for rewarding our staff efforts in providing the best service to our guests. Looking forward to welcoming you soon.
From booking to checking out everything was pleasing. I needed a room last minute because Priceline over booked my original hotel. After calling around, literally everywhere, I found SureStay. And I'm glad I did. The staff, super friendly. Room, very very clean. Office/breakfast area also very clean. I will stay here anytime I am in the area.
Hi sassie73ntx, Thank you for your great review and for choosing to stay with us. We are glad to learn that you had a comfortable and convenient experience. Thank you for your kind words and compliments to our staff at our breakfast. We are very happy to hear that you found no difficulties when staying with us and our amenities lived up to your expectations. Once again thank you so much for your high rating. We look forward to serving you again.
On a long road trip with my son and we were ready to pull in for the evening. Debbie was super nice and helpful and the room was spacious and clean. Very convenient having a fridge and microwave in the room and fast, reliable WiFi. If all you need is a clean, comfortable place to sleep and a light breakfast to set you up in the morning, this did the job. Thank you!
Dear Lynne, A BIG thank you for the kind words and for giving your stay a five-star. Thank you for letting us know how satisfied you were with our services and accommodations.I'm so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. We are very happy to learn that you had a great stay, and we hope to see you again soon!
This is an old Motel 8 Best Western has taken over. It is good for a cheap overnight stay. Some rooms have been redone. They are trying to make it better. Breakfast is very minimal. Kacy at the front desk is awesome!
Dear pat r, We appreciate your time in pointing out the areas in most need of attention as we work towards updating and improving upon our accommodations. We are dedicated to ensuring that you receive the highest level of service and your feedback will help us to correct and improve our accommodations and amenities to better achieve this determined goal. Thank you for the kind compliment to our staff, especially Kacy. We look forward serving you again and to see how much we have improved.
Really clean rooms stuff friendly front desk really helpful thanks to melissa from front desk staying again for sure prices are better than another hotels around and close to a mall and a lot restaurants real convenience
Thank you very much Mario for your kind review. We are delighted that you enjoyed your stay and appreciated our place. Thanks fo ryour flattering compliment to our rooms and to our staff hospitality especially with Melissa. Looking forward to welcoming you soon.
Room was better than average. Location was fine. Google said it was a Super 8 so the conversion went pretty well. A few minor things were not updated such as door trim. All in all not a bad stay. Bed was comfortable.
Dear Daddyganns, Thank you for taking the time to share your great review. We are indeed grateful that you find our place better and comfortable. We are currently looking to do some update in our hotel including the door trim .We hope that you will visit us again to see and experience how much we improved.
I would recommend this hotel to anyone I stayed while I was working at the Forney Power plant and Kacy went above and beyond for my company to get us the best rate she could. The rooms are updated and very nice. The room was kept very clean for my entire stay with plenty of towels and new sheets every day. Any time I'm here this will be my go to hotel!
Thank you so much Timothy for your heartwarming review and for the recommendation. We truly appreciate your business and for trusting us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.
Iv told everyone who asks about place to stay this is the best place friendly staff and mngnt price is perfect and location is great thank yall do much for everything yall do to make this place as great as it is
Hi justinA1991nov, Thank you very much for your kind review and recommendation. We are delighted that you enjoyed your stay and appreciated our place. Thanks for rewarding our staff efforts in providing the best service to our guests. Looking forward to welcoming you soon.
I found several bugs in the room. I reported it to management and was pretty much called a liar. I was extremely sick during my stay there and used Kleenex to kill the bugs. She wanted me to go through the garbage to show her. I said since they were mixed up with my own used Kleenex I wasn't going through the garbage to show her. I took pics of the bugs in the bathroom and she said since she couldn't tell it was in their bathroom that she didn't believe me. I told her since I wasn't asking for anything in return that she should believe me. Terrible customer service!
Dear Tourist03218446285, I am terribly sorry to hear of your disappointment with our hotel. We take all reports of lacking service and issues with the cleanliness and accommodations seriously, particularly with what you have raised. I want to assure you that we respond promptly to pest alerts with expert extermination services and also treat to deter pests on a regular scheduled basis. We will also reach out to our staff and discuss about the issue. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.
Good value! Stayed for a couple of weeks and enjoyed it. Front desk ladies are extremely nice and accommodating. Coffees always fresh and room is always clean. Maid staff is friendly. Will defiantly stay there again.
Hi Htrn89, Thank you for rating our hotel so highly! It means a lot to hear from guests who are satisfied with all of our services and amenities. Thank you for your awesome feedback to our staff and we are glad that we were able to provide a clean and comfortable accommodation. We look forward to serving you again!
The staff were very friendly and helpful, and the property is fairly easy to find. Very convenient with the gas station next door and right across from Silver Saloon! The rooms had everything we needed and were clean and comfortable. 10/10 would stay again.
Hi zinal529, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and to provide the best customer service to our guests. I am glad that we were able to meet your expectations of service and accommodations. Thank you for the five star rating and we're all looking forward to your next visit!
Great place to rest up after long travels rooms are very nice and comfortable plus a lot of stores and food restaurants in walk distance im here everytime im in town love it plus the scenery is also great
Hi Moetguy99, Thank you for letting us know how satisfied you were with our services and accommodations. It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort, and convenience have been successful. We are very happy to hear that you found no difficulties when staying with us and our amenities lived up to your expectations. Thank you so much for your 5 star rating and we look forward to serving you again.
Front desk lady was very nice but the pictures do not show that you enter rooms from outside. In person when we arrived It looked very sketchy. There were Mac trucks that filled the parking lot, room was semi clean. Floors in bathroom early were dirty and bathtub was rusted through. We were safe and after 10 noise wasn't much but it was raining so that helped I believe. I would not stay here for an extended time or with ladies only again. It looked like some of the rooms were lived in long term. Towels were hung outside the rooms.
W3047FZjamiew, Thank you for rating your recent experience at our hotel. It is disheartening to learn that the bathroom was not properly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Your feedback are certainly going to be taken into consideration as we are always seeking ways to improve upon the guest experience.We look forward to showing you how we have learned from your experience.
Such an awesome staff. It is nice to be welcomed to warm and cheerful. Very clean rooms and maid service was extremely good. Kept fresh coffee and for a Black Friday shopper, that was well appreciated.
Thank you for letting us be a part of your holiday Awesomesauce007! We appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. On behalf of our entire staff of SureStay Hotel by Best Western Terrell, we appreciate your stay and we look forward to seeing you again when your travels bring you back to area! Kind regards.
We always stop and stay here on our way through to see friends but its been awhile. Loving all the changes everything looks great. Glad to see some of the same faces still there though. Melissa and Debbie are the best and always take good care of us! We wouldnt stay anywhere else on our trips through here.
I can't begin to tell you how much we enjoyed reading this review Cntrycupcake! I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. On behalf of our entire staff of SureStay Hotel by Best Western Terrell Hotel, we thank you for your business and we hope to see you again when your travels bring you back to the area!
Me and my family had a great stay here. House keeping took great care of my room. Hotel was very peaceful no problems for my entire stay. Front desk staff was always pleasant. Special thanks to Kacy, Sarah, and Melissa for going over and beyond during my stay.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 9725631511. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, nimisha desai nimi SureStay Hotel by Best Western Terrell
Staff was very friendly upon check in. We asked for extra towels and they were very accomidating. The breakfast had a very good variety of items. Rooms were very clean and recently updated. I will definitely be retuning
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 9725631511. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, nimisha desai nimi SureStay Hotel by Best Western Terrell
Truly not a bad hotel! Remodeled and under new sign. Very clean, good for the price and really nice people! Bed is firmer then most hotels but still nice and actually helped my back! Coffee in the rooms weren't anything to excite you, but the lobby was ok. Not much of a breakfast, but a all around nice stay for a quick stop.
Thank you for taking the time to write a review. We are pleased that you enjoyed yourself. Hope that if you are in this area again you will stay with us. thanks again for the review.
Had need for a quick overnight stay here and was very pleased with the accomodations. The visit was last minute so I booked the same day and checked in late but had no issues. Although, I intially called the property directly to check on rates but discovered that the rate for the same exact room on the direct website was almost $20 less than what I was quoted over the phone, so be sure to check and possibly save a little. Regardless, the room was booked at a very reasonable rate. I was greeted by a very friendly night desk staff person and had a simple check in. There was plenty of parking and the room was neat, clean and appeared to be recently updated. I had a comfortable stay, a great nights sleep and a good complementary breakfast the next morning. Overall a very nice stay and will be back to stay here again soon!
Thank you for taking the time to write a review. We are pleased that you enjoyed you stay. We have made and still are improving our property, we hope if you are in this area again you will come and see them. Thanks again from Super 8 staff.
great rooms, comfort beds, check-in was fast and friendly. They are going through some remodeling but what I see now they are really doing a great job. Breakfast looked great I didn't have time. I will be using this hotel again
Thank you for write a review. We are pleased that you enjoyed your stay. Stephanie
The Bedding was stained and 2 lightbulbs were missing from the lamps and the front door paint was peeling and was hard to close. Extremely small room for the price. Also employees just walked in without knocking 2 hours before checkout.
Thank you for writing a review. I remember this issue. Let me start by saying you checked in for 1 night then made a reservation for the next night, but in a different name, so we had no clue that it was you. So, we thought that you checked out. Staff walking in made us aware that you where still in house. We fixed the issue. Far as the light bulbs missing was odd due to you being in the same room for 2 nights. We also fixed that issue. At the end of your stay we talk with you - you seemed to enjoy your stay once we fixed the issue at hand. Thank you again for the review. Stephanie
The place was an older place that they are working on to make it look better. Sammie is easy to get along with. The price is on the higher side compared to others in the area. Even after calling the front desk on several occasions i was unable to use wifi. So i guess it depends on what your willing to sacrifice
Thank you for taking the time to write a review. We apologize for the inconvenience with the wifi, we have upgrade our system, this is no longer a problem.
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