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Best Western Plus Hotel Surprise-Phoenix NW, Surprise

13337 W Grand Avenue, 85374-4070, Surprise, United States - See on a map
Best Western Plus Surprise-Phoenix NW - Best Western Plus Surprise-Phoenix NW The Best Western Plus Surprise-Phoenix NW is ideally located in the center of Surprise. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Enjoy spacious rooms and free hot breakfast at the Best Western Plus Surprise-Phoenix NW hotel. If you're looking for a great night's rest in a desirable location, book your stay at the Best Western Plus Surprise-Phoenix NW. We're close to great restaurants and shopping, and less than 10 minutes from the Surprise Stadium and only 20 minutes from Sun City Grand, the State Farm Stadium and Gila River Arena in Glendale.

Best Western Plus

Hotel Surprise-Phoenix NW

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Hotel advantages

  • Catering Services
    Catering Services
  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
based on 145 guest reviews
NOTE ISSUED
Excellent
72
Very Good
38
Average
19
Poor
8
Terrible
8
REFER TO NOTICE
Business Business
17
Couples Couples
41
Family Family
53
Friends getaway Friends getaway
9
Solo travel Solo travel
10
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Lacking Masks & COVID-19 protection"

1
katg202020, Bullhead City, Arizona 31/07/2020

Most staff I encountered were not wearing masks despite county order and hotel policy. The check in process is old school passing credit card, drivers license, pen and paper around a small plexiglass partition. Hairs on bed, noisy refrigerator, lack of proper protection for guests and staff. Air conditioner was off when I went into the room. It was 117 outside and the room was hot. While I was out, someone came into the room and sprayed some sort of chemical which permeated my belongings leaving a horrible chemical smell. Based on the lack of use of masks by staff and the hairs on the bed, I question the cleanliness and safety of this hotel while AZ is a hotspot for COVID-19. Very disappointed.

"CyberSecurity Specialist"

5
User 27/07/2020

Fantastic room for a economical price, check in was quick and efficient...so smooth in fact I made a point of remembering the wonderful lady that did the paperwork for My check in , she made me feel right at home. In fact due to her outstanding hospitality I made a point of Remembering her name ...”ANNIE”.so the next time you visit Phoenix stay at Best Western they only hire the best Personnel, high quality service with a smile!!!

Rachel Ramos, General Manager at Best Western Plus Surprise-Phoenix NW, responded to this review
Thank you so much for your review. You are one remarkable guest. We appreciate the kind words of the staff and we hope that your stay with us is going great. Please do not hesitate to let us know if there is anything else we can do to make you feel right at home!

"Long travel day/superior customer service"

5
User 25/07/2020

With a 2:00 am wake up in Nashville Tennessee and an early flight to southern California; only to pick up our car before the drive to Phoenix Az we were on the road for 5 hours when we decided to make arrangements for a hotel for the night. Traveling the past 5 months we have chosen Best Western Plus as our preferred hotels so we looked at hotel locations near Phoenix and decided to call the Best Western in Surprise Az. When we called to front desk we were still about 2 hours out and did not have access to our Best Western membership number; Anne took the call and looked up our information to ensure best rates were applied. It was a real pleasure talking to Anne; she was very professional, polite and patient. When we arrived at the hotel we were greeted by Anne, I expressed my appreciation for the pleasurable experience at time of making reservations and even though I had not yet provided any form of identification she knew my name and greeted as such. Best Western should be proud to have people such as Anne representing them. As a devoted Best Western customer; we truly felt that Anne provided superior support and Exhibited an environment that support premier customer service; it was a great pleasure to have such a person like Anne to be at the other end of the phone and to have been greeted by her after a long day of travel.

Rachel Ramos, General Manager at Best Western Plus Surprise-Phoenix NW, responded to this review
Thank you for your review. I loved hearing that you were greeted wonderfully by my front desk staff, Anne. I will let her know how great everything went from the time of making the reservation to the check in process. Again, thank you so much for this great review. If we can better the guest experience in any way, please do not hesitate to let us know. We hope to see you again soon and that all your travels be safe. Have a wonderful day.

"Fine hotel but had some issues with original room"

4
Dorothy Y, Fresno, California 19/03/2020

We stayed here for the first half of our spring training vacation in Arizona. We wanted to split time between Surprise and the Phoenix/Mesa area. We decided to pick this property because of their lower rates compared to the surrounding hotel. It was not a bad hotel, but the original room we received was not clean. The front desk assigned us a room that was not ready upon check-in. Other than that the hotel served our needs. My husband wanted to be near where the Royals practiced and this was perfect. The stadium was less than 3 miles away.

Rachel R, General Manager at Best Western Plus Surprise-Phoenix NW, responded to this review
Thank you for letting us know about your recent trip and stay with us here in Surprise. Guest feedback is what helps us improve on offering exceptional service to all our guests. i would like to apologize for the issue you encountered during the checking in to your room. We will continue to work with the housekeeping department so this does not happen again in the future. Again, thank you for letting us know. We hope this does not deter you from staying with us again, as we loved having you as our guest. Happy Travels wherever you go.

"Not Great"

3
User 26/01/2020

Due to construction, there was no working business center computer and no room in which to eat breakfast. Breakfast items were on tables in a hallway by the elevator. People could take food back to their rooms or eat in a conference room. Think the hotel should have told people about this before they booked. WiFi was very slow. Location is fine, and the front desk people were nice.

Rachel R, Manager at Best Western Plus Surprise-Phoenix NW, responded to this review
Thank you for your feedback on your recent stay with us. We apologize for the inconvenience the renovations has caused, as we are trying our best to make everything better for all our guests. We hope that you do return once everything is completed. Have a great day!

"AVOID LIKE THE BLACK PLAQUE"

1
User 25/11/2019

Thought this would be a good choice to be a good distance while moving between 2 homes; WRONG! The smell from the cleaning chemicals is HORRIBLE and choking, and probably quite hazardous to one's well-being; I know I been wheezing. The cover to the A/C & heating unit was broke, phone didn't work, and then there was a horrible noise coming from wall, which we discovered was coming from the electrical room next door. Also, the pool and spa were not working as was the computer station as seen just all jumbled up in corner. Today, they started remodeling of breakfast room, so it was shortened and spread out in the corner by elevator in hallway, and you had to sit in the conference room which only had 2 long tables each with 4 chairs, hardly enough space for guests to eat and relax. After 3 full days, the cleaning smell is still present, but not as prominent since we've been running the A/C constantly switching back and forth to heat. They should have posted on website about planned remodeling as well as non-working pool and spa! In other words, DON'T STAY HERE!!!!

Rachel R, General Manager at Best Western Plus Surprise-Phoenix NW, responded to this review
Dear Steven, Thank you for letting us know about your recent stay with us. We love hearing all guests comments and concerns during their visits and I must apologize for this stay not being to your expectations. I will get with my staff and address all issues you encountered to prevent this for all future guests. Again, thank you for your response as we will use this as a learning technique to ensure all future guest stays are to their expectations. If there is anything else, please do not hesitate to let us know. Have a wonderful day!

"Nice property"

4
Ken W, Gretna, Nebraska 16/03/2019

The comp breakfast was same ol' same ol' but the room exceeded expectations. Nice linens, nice tissue, comfortable bed and pillows, and the wi-fi worked the way it is supposed to. The property is clean and maintained. Couldn't ask for more, except a lower price, but hey, it's spring training.

Rachel R, Manager at Best Western Plus Surprise-Phoenix NW, responded to this review
Thank you for the positive feedback! We are glad you enjoyed your stay here with us at Comfort Inn and Suites.

"SATISFACTORY STAY. REMODELING IN PROGRESS"

4
Treadman46, Topeka, KS 25/02/2019

We experienced no problem during our stay except the wi-fi was slow in our room. Large, quiet room. Breakfast was the normal Choice hotels breakfast which was expected. Remodeling is in progress and appears to be nearly complete. We would stay at this hotel again.

Rachael R, General Manager at Best Western Plus Surprise-Phoenix NW, responded to this review
Thank you for your review of your recent stay. Comments such as this gives us the opportunity to improve for all our guests. We hope to see you again soon and have a great day

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.