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Codes Avantages

Best Western Plus Hotel Surprise-Phoenix NW, Surprise

13337 W Grand Avenue, 85374-4070, Surprise, United States - Voir sur une carte
Best Western Plus Surprise-Phoenix NW - Vue extérieure Best Western Plus Surprise-Phoenix NW est idéalement situé dans le centre de Surprise. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Profitez de chambres spacieuses et d'un petit déjeuner chaud gratuit au Best Western Plus Surprise-Phoenix NW. Si vous souhaitez passer une excellente nuit de sommeil et bénéficier d’un merveilleux emplacement, réservez votre séjour au Best Western Plus Surprise-Phoenix NW. Nous sommes à proximité d'excellents restaurants et magasins, à moins de 10 minutes du stade de baseball Surprise et à seulement 20 minutes du quartier Sun City Grand, du stade de football américain State Farm et de la salle omnisports Gila River Arena à Glendale.

Best Western Plus

Hotel Surprise-Phoenix NW

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Services de restauration
    Services de restauration
  • Petit déjeuner américain complet gratuit
    Petit déjeuner américain complet gratuit
  • Piscine extérieure
    Piscine extérieure
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  • Parking extérieur
    Parking extérieur
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Coffre-fort
    Coffre-fort
  • Blanchisserie sur place
    Blanchisserie sur place
Voir plus Voir moins

Avis de nos clients

En partenariat avec tripadvisor fr
Basé sur l'avis de 142 voyageurs
Note attribuée
Excellent
70
Très bon
38
Moyen
19
Médiocre
8
Horrible
7
CONSULTEZ LES AVIS POUR
En couple En couple
41
En famille En famille
53
Escapade entre amis Escapade entre amis
9
Professionnel Professionnel
16
Voyage solo Voyage solo
10
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Fine hotel but had some issues with original room"

4
Dorothy Y, Fresno, California 19/03/2020

We stayed here for the first half of our spring training vacation in Arizona. We wanted to split time between Surprise and the Phoenix/Mesa area. We decided to pick this property because of their lower rates compared to the surrounding hotel. It was not a bad hotel, but the original room we received was not clean. The front desk assigned us a room that was not ready upon check-in. Other than that the hotel served our needs. My husband wanted to be near where the Royals practiced and this was perfect. The stadium was less than 3 miles away.

Rachel R, General Manager at Best Western Plus Surprise-Phoenix NW, responded to this review
Thank you for letting us know about your recent trip and stay with us here in Surprise. Guest feedback is what helps us improve on offering exceptional service to all our guests. i would like to apologize for the issue you encountered during the checking in to your room. We will continue to work with the housekeeping department so this does not happen again in the future. Again, thank you for letting us know. We hope this does not deter you from staying with us again, as we loved having you as our guest. Happy Travels wherever you go.

"Not Great"

3
User 26/01/2020

Due to construction, there was no working business center computer and no room in which to eat breakfast. Breakfast items were on tables in a hallway by the elevator. People could take food back to their rooms or eat in a conference room. Think the hotel should have told people about this before they booked. WiFi was very slow. Location is fine, and the front desk people were nice.

Rachel R, Manager at Best Western Plus Surprise-Phoenix NW, responded to this review
Thank you for your feedback on your recent stay with us. We apologize for the inconvenience the renovations has caused, as we are trying our best to make everything better for all our guests. We hope that you do return once everything is completed. Have a great day!

"AVOID LIKE THE BLACK PLAQUE"

1
User 25/11/2019

Thought this would be a good choice to be a good distance while moving between 2 homes; WRONG! The smell from the cleaning chemicals is HORRIBLE and choking, and probably quite hazardous to one's well-being; I know I been wheezing. The cover to the A/C & heating unit was broke, phone didn't work, and then there was a horrible noise coming from wall, which we discovered was coming from the electrical room next door. Also, the pool and spa were not working as was the computer station as seen just all jumbled up in corner. Today, they started remodeling of breakfast room, so it was shortened and spread out in the corner by elevator in hallway, and you had to sit in the conference room which only had 2 long tables each with 4 chairs, hardly enough space for guests to eat and relax. After 3 full days, the cleaning smell is still present, but not as prominent since we've been running the A/C constantly switching back and forth to heat. They should have posted on website about planned remodeling as well as non-working pool and spa! In other words, DON'T STAY HERE!!!!

Rachel R, General Manager at Best Western Plus Surprise-Phoenix NW, responded to this review
Dear Steven, Thank you for letting us know about your recent stay with us. We love hearing all guests comments and concerns during their visits and I must apologize for this stay not being to your expectations. I will get with my staff and address all issues you encountered to prevent this for all future guests. Again, thank you for your response as we will use this as a learning technique to ensure all future guest stays are to their expectations. If there is anything else, please do not hesitate to let us know. Have a wonderful day!

"Nice property"

4
Ken W, Gretna, Nebraska 16/03/2019

The comp breakfast was same ol' same ol' but the room exceeded expectations. Nice linens, nice tissue, comfortable bed and pillows, and the wi-fi worked the way it is supposed to. The property is clean and maintained. Couldn't ask for more, except a lower price, but hey, it's spring training.

Rachel R, Manager at Best Western Plus Surprise-Phoenix NW, responded to this review
Thank you for the positive feedback! We are glad you enjoyed your stay here with us at Comfort Inn and Suites.

"SATISFACTORY STAY. REMODELING IN PROGRESS"

4
Treadman46, Topeka, KS 25/02/2019

We experienced no problem during our stay except the wi-fi was slow in our room. Large, quiet room. Breakfast was the normal Choice hotels breakfast which was expected. Remodeling is in progress and appears to be nearly complete. We would stay at this hotel again.

Rachael R, General Manager at Best Western Plus Surprise-Phoenix NW, responded to this review
Thank you for your review of your recent stay. Comments such as this gives us the opportunity to improve for all our guests. We hope to see you again soon and have a great day

Ces avis expriment l'opinion subjective de voyageurs individuels et non pas celle de TripAdvisor LLC ou de ses partenaires.