Des tarifs réduits toute l'année avec le Programme Best Western Rewards® !

Chambre 1
Chambre 2
Chambre 3
Codes Avantages

Best Western Plus Hotel Surprise-Phoenix NW, Surprise

13337 W Grand Avenue, 85374-4070, Surprise, United States - Voir sur une carte
Best Western Plus Surprise-Phoenix NW - Vue extérieure Best Western Plus Surprise-Phoenix NW est idéalement situé dans le centre de Surprise. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Profitez de chambres spacieuses et d'un petit déjeuner chaud gratuit au Best Western Plus Surprise-Phoenix NW. Si vous souhaitez passer une excellente nuit de sommeil et bénéficier d’un merveilleux emplacement, réservez votre séjour au Best Western Plus Surprise-Phoenix NW. Nous sommes à proximité d'excellents restaurants et magasins, à moins de 10 minutes du stade de baseball Surprise et à seulement 20 minutes du quartier Sun City Grand, du stade de football américain State Farm et de la salle omnisports Gila River Arena à Glendale.

Best Western Plus

Hotel Surprise-Phoenix NW

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Services de restauration
    Services de restauration
  • Petit déjeuner américain complet gratuit
    Petit déjeuner américain complet gratuit
  • Piscine extérieure
    Piscine extérieure
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  • Parking extérieur
    Parking extérieur
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Coffre-fort
    Coffre-fort
  • Blanchisserie sur place
    Blanchisserie sur place
Voir plus Voir moins

Avis de nos clients

En partenariat avec tripadvisor fr
Basé sur l'avis de 152 voyageurs
Note attribuée
Excellent
75
Très bon
39
Moyen
21
Médiocre
8
Horrible
9
CONSULTEZ LES AVIS POUR
En couple En couple
42
En famille En famille
53
Escapade entre amis Escapade entre amis
9
Professionnel Professionnel
17
Voyage solo Voyage solo
10
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Good stay for an inconvenient reason"

5
TeeJay1947, Surprise, Arizona 13/01/2021

My house is being renovated, So when it was time to remove the old tiles and install new, it was impossible to stay in my house. Best Western is near my house. It is clean, offers adequate amenities, staff is friendly and performance oriented. Yuckky situation for me, Best Western made it good.

"Best Western Surprised AZ"

1
User 07/01/2021

Although the motel had signs posted requiring masks only the night manager was wearing one. The front desk and custodial staff did not have masks one and the manager was present but did not enforce the rules. The breakfast included dry cereal but no milk.

"Clean but not friendly "

3
SBrunson78, Beaver, Utah 27/12/2020

Check in clerk seemed really irritated to even have guests. Not even so much as a Hello. Rooms were clean. Hotel was noisy. Pool was ok but the hot tub was ice cold. Can't really think of a reason I would ever return to this hotel. It was ok for a quick one night stay.

Rachel Ramos, General Manager at Best Western Plus Surprise-Phoenix NW, responded to this review
Thank you for your feedback on your recent stay with us. On behalf of my entire staff, I do apologize for the issue you encountered during your visit. Reviews such as yours is what makes us improve for all our future guests. I will get this to all my staff and ensure this does not happen again. Please know that we take all guests comments and concerns very seriously and will work hard to get everything that the guests expect done right. We want all our guests to enjoy and relax during their stay each and every time. Again, I do aplogize for the inconvenience and we hope this does not deter you from choosing Best Western for your travel needs. Have a great day.

"Sort of get what you pay for"

4
User 11/11/2020

We stayed here for just 1 night. Nothing major was wrong but some aspects our experience reminded us we get what we pay for. Room was spacious, but a little noisy of an area. Plenty of stores and restaurants right nearby. COVID breakfast option was more than we thought but the quality of some of the food was a little poor.

Rachel Ramos, General Manager at Best Western Plus Surprise-Phoenix NW, responded to this review
Thank you for staying with us. We appreciate your feedback and love hearing what guests like about their visit. We hope you were able to enjoy the surrounding restraunts and shopping as everything is within walking distance. As you enjoyed the spaciuosness of the room, we renovated this past year and put in mind what the guests would love to have. Becoming brand new to the Best Western brand, I am excited to hear what guest's love about not only the brand, but our newly renovated rooms. Being away from home and feeling at home is what we want for all our guests. We hope to see you return and safe travels ahead!

"Average Stay"

3
User 03/11/2020

My expectations were high after staying at the Prescott BW location and having a great experience. Was not overly impressed with the Surprise location. I wouldn't want to stay here for an extended stay but would stay again if I needed a spot to just sleep and go for a night.

Rachel Ramos, General Manager at Best Western Plus Surprise-Phoenix NW, responded to this review
Thank you for letting us know about your stay with us here at Best Western Plus in Surprise, AZ. Having recently gone through a renovation,hearing from all our guests on how we can improve to make every guests stay more relaxing and enjoyable is what we love. We will certainly do our very best to accommodate each individual, whether it is for business or leisure. Please let us know what you, our loyal guest prefers when traveling away from home....we would love to see you return.

"A hidden gem!!! "

5
jayleensmama, Surprise, Arizona 18/10/2020

After a very small hiccup on my first stay, and I mean small- I was invited to return for a "redo", something I was not expecting. Check in was easy and fast, and the attendant was chatty and complimented my Captain America shirt ... Which was a nice change because everyone always points out and compliments my husband muscles. Lol. Upon arriving into the room, I noticed water, snacks and a note that I truly appreciate. I have never in my life was met with such an apology, and I travel quite a bit. Rachel, who I believe is the GM, was so kind via email. I live nearby, so when I just need to get out of the house, I prefer to stay nearby just in case there is an emergency. The bed was comfortable, the pool was the perfect temperature and breakfast was great. There were lots of options, even though they didn't have to offer anything at all, and I appreciate it. The breakfast sandwiches were the best, as well as the danishes were my favorite. I will definitely be returning!

Rachel Ramos, General Manager at Best Western Plus Surprise-Phoenix NW, responded to this review
Thank you so much for the great review. I was happy to hear everything went well and I was sorry that I did not see you this trip. We loved that you had a great experience and we hope that you return soon. If there was anything else we could have done better, please do not hesitate to let us know. I hope you have a great week!

"Great value and well maintained hotel in Surprise"

5
theclaw1982, Fillmore, California 11/10/2020

We really enjoyed our stay here. The room was very spacious for the price, the shower was very nice. We got what i believe is called a king suite, with a sofa/sofabed included with a king bed. The room was in great shape. They were meeting safety protocols for covid 19. The people we encountered at the desk were very friendly and helpful. There is an elevator for the upper floors. We took advantage of the pool and spa, which were nice, though not all the spa jets were working, the water was nice and warm. It is conveniently located near many restaurants and shopping. There was a refrigerator, coffee maker and microwave in the room. Breakfast was limited to wrapped to go items because of covid, but it was fine, I enjoyed my cheese danish and yogurt. I would recommend this for a stay in Surprise, and will likely return again when we visit our family there next time.

Rachel Ramos, General Manager at Best Western Plus Surprise-Phoenix NW, responded to this review
Thank you for your great review! We loved that you were able to enjoy pool and spa and that you were at able to enjoy the closeness of the shopping and hopefully found something to take back home. Being new to Best Western and being fully renovated, we hope your accommodations worked to your benefit. Having spacious rooms and the adding of new furnishings, feeling at home while away from home is what we want all our guests to experience. We hope, that during this difficult time for travel, you will keep us in mind during any of your travel needs. Be well and stay safe!

"Lacking Masks & COVID-19 protection"

1
katg202020, Bullhead City, Arizona 31/07/2020

Most staff I encountered were not wearing masks despite county order and hotel policy. The check in process is old school passing credit card, drivers license, pen and paper around a small plexiglass partition. Hairs on bed, noisy refrigerator, lack of proper protection for guests and staff. Air conditioner was off when I went into the room. It was 117 outside and the room was hot. While I was out, someone came into the room and sprayed some sort of chemical which permeated my belongings leaving a horrible chemical smell. Based on the lack of use of masks by staff and the hairs on the bed, I question the cleanliness and safety of this hotel while AZ is a hotspot for COVID-19. Very disappointed.

Rachel Ramos, General Manager at Best Western Plus Surprise-Phoenix NW, responded to this review
Thank you for staying with us and letting us know about your stay. On behalf of my entire staff, I apologize for the issues you just shared with us. We are all working harder as a team to ensure the safety to not only our guests, but within the staff to ensure all is moving in the direction we all need to be....safe. The sanitizing of touched items, the use of masks and social distancing measures are taking place daily. Following not only brand standards, but any and all measures we receive through our state and local governments are being practiced by all employees. Again, I apologize if this was not the case while you visited our property. Safety to all is most important. I hope this does not deter you from staying with our brand, as we want only the best for all our guests.

"CyberSecurity Specialist"

5
User 27/07/2020

Fantastic room for a economical price, check in was quick and efficient...so smooth in fact I made a point of remembering the wonderful lady that did the paperwork for My check in , she made me feel right at home. In fact due to her outstanding hospitality I made a point of Remembering her name ...”ANNIE”.so the next time you visit Phoenix stay at Best Western they only hire the best Personnel, high quality service with a smile!!!

Rachel Ramos, General Manager at Best Western Plus Surprise-Phoenix NW, responded to this review
Thank you so much for your review. You are one remarkable guest. We appreciate the kind words of the staff and we hope that your stay with us is going great. Please do not hesitate to let us know if there is anything else we can do to make you feel right at home!

"Long travel day/superior customer service"

5
User 25/07/2020

With a 2:00 am wake up in Nashville Tennessee and an early flight to southern California; only to pick up our car before the drive to Phoenix Az we were on the road for 5 hours when we decided to make arrangements for a hotel for the night. Traveling the past 5 months we have chosen Best Western Plus as our preferred hotels so we looked at hotel locations near Phoenix and decided to call the Best Western in Surprise Az. When we called to front desk we were still about 2 hours out and did not have access to our Best Western membership number; Anne took the call and looked up our information to ensure best rates were applied. It was a real pleasure talking to Anne; she was very professional, polite and patient. When we arrived at the hotel we were greeted by Anne, I expressed my appreciation for the pleasurable experience at time of making reservations and even though I had not yet provided any form of identification she knew my name and greeted as such. Best Western should be proud to have people such as Anne representing them. As a devoted Best Western customer; we truly felt that Anne provided superior support and Exhibited an environment that support premier customer service; it was a great pleasure to have such a person like Anne to be at the other end of the phone and to have been greeted by her after a long day of travel.

Rachel Ramos, General Manager at Best Western Plus Surprise-Phoenix NW, responded to this review
Thank you for your review. I loved hearing that you were greeted wonderfully by my front desk staff, Anne. I will let her know how great everything went from the time of making the reservation to the check in process. Again, thank you so much for this great review. If we can better the guest experience in any way, please do not hesitate to let us know. We hope to see you again soon and that all your travels be safe. Have a wonderful day.

"Fine hotel but had some issues with original room"

4
Dorothy Y, Fresno, California 19/03/2020

We stayed here for the first half of our spring training vacation in Arizona. We wanted to split time between Surprise and the Phoenix/Mesa area. We decided to pick this property because of their lower rates compared to the surrounding hotel. It was not a bad hotel, but the original room we received was not clean. The front desk assigned us a room that was not ready upon check-in. Other than that the hotel served our needs. My husband wanted to be near where the Royals practiced and this was perfect. The stadium was less than 3 miles away.

Rachel R, General Manager at Best Western Plus Surprise-Phoenix NW, responded to this review
Thank you for letting us know about your recent trip and stay with us here in Surprise. Guest feedback is what helps us improve on offering exceptional service to all our guests. i would like to apologize for the issue you encountered during the checking in to your room. We will continue to work with the housekeeping department so this does not happen again in the future. Again, thank you for letting us know. We hope this does not deter you from staying with us again, as we loved having you as our guest. Happy Travels wherever you go.

"Not Great"

3
User 26/01/2020

Due to construction, there was no working business center computer and no room in which to eat breakfast. Breakfast items were on tables in a hallway by the elevator. People could take food back to their rooms or eat in a conference room. Think the hotel should have told people about this before they booked. WiFi was very slow. Location is fine, and the front desk people were nice.

Rachel R, Manager at Best Western Plus Surprise-Phoenix NW, responded to this review
Thank you for your feedback on your recent stay with us. We apologize for the inconvenience the renovations has caused, as we are trying our best to make everything better for all our guests. We hope that you do return once everything is completed. Have a great day!

"AVOID LIKE THE BLACK PLAQUE"

1
User 25/11/2019

Thought this would be a good choice to be a good distance while moving between 2 homes; WRONG! The smell from the cleaning chemicals is HORRIBLE and choking, and probably quite hazardous to one's well-being; I know I been wheezing. The cover to the A/C & heating unit was broke, phone didn't work, and then there was a horrible noise coming from wall, which we discovered was coming from the electrical room next door. Also, the pool and spa were not working as was the computer station as seen just all jumbled up in corner. Today, they started remodeling of breakfast room, so it was shortened and spread out in the corner by elevator in hallway, and you had to sit in the conference room which only had 2 long tables each with 4 chairs, hardly enough space for guests to eat and relax. After 3 full days, the cleaning smell is still present, but not as prominent since we've been running the A/C constantly switching back and forth to heat. They should have posted on website about planned remodeling as well as non-working pool and spa! In other words, DON'T STAY HERE!!!!

Rachel R, General Manager at Best Western Plus Surprise-Phoenix NW, responded to this review
Dear Steven, Thank you for letting us know about your recent stay with us. We love hearing all guests comments and concerns during their visits and I must apologize for this stay not being to your expectations. I will get with my staff and address all issues you encountered to prevent this for all future guests. Again, thank you for your response as we will use this as a learning technique to ensure all future guest stays are to their expectations. If there is anything else, please do not hesitate to let us know. Have a wonderful day!

"Nice property"

4
Ken W, Gretna, Nebraska 16/03/2019

The comp breakfast was same ol' same ol' but the room exceeded expectations. Nice linens, nice tissue, comfortable bed and pillows, and the wi-fi worked the way it is supposed to. The property is clean and maintained. Couldn't ask for more, except a lower price, but hey, it's spring training.

Rachel R, Manager at Best Western Plus Surprise-Phoenix NW, responded to this review
Thank you for the positive feedback! We are glad you enjoyed your stay here with us at Comfort Inn and Suites.

"SATISFACTORY STAY. REMODELING IN PROGRESS"

4
Treadman46, Topeka, KS 25/02/2019

We experienced no problem during our stay except the wi-fi was slow in our room. Large, quiet room. Breakfast was the normal Choice hotels breakfast which was expected. Remodeling is in progress and appears to be nearly complete. We would stay at this hotel again.

Rachael R, General Manager at Best Western Plus Surprise-Phoenix NW, responded to this review
Thank you for your review of your recent stay. Comments such as this gives us the opportunity to improve for all our guests. We hope to see you again soon and have a great day

Ces avis expriment l'opinion subjective de voyageurs individuels et non pas celle de TripAdvisor LLC ou de ses partenaires.