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Best Western Plus Hotel Premium Inn, Sunny Beach

Sunny Beach, 8240, Sunny Beach, Bulgaria - See on a map
Best Western Plus Premium Inn - Best Western Plus Premium Inn The Best Western Plus Premium Inn is ideally located in the center of Sunny Beach. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Plus Premium Inn is a 4 Star hotel, located in the heart of Sunny Beach, very close to the famous Flower Street. A few steps from the hotel you will find a wide range of establishments for shopping, gastronomy and entertainment. Our dedicated team of professionals welcomes you at the Best Western Plus Premium Inn with a friendly atmosphere and attentive services. The elegant rooms of the hotel are contemporary decorated and feature free Wi-Fi, free coffee/tea maker, large windows, air conditioning, refrigerator, satellite flat screen television, a safety box and modern bathroom with all the necessary amenities. In the hotel you will also find the breakfast area, our restaurant and City Bar located right next to the hotel's reception lounge with a calm and elegant environment. During the day, guests can enjoy the swimming pool, sun beds and poolside services with its two attractive slides as well as the kid's pool with its own slides. To make the stay more memorable and exciting, guests could play in the hotel's gambling hall, which offers more than 50 slot machines and electronic roulettes.

Best Western Plus

Hotel Premium Inn

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Restaurant
    Restaurant
  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Massage services
    Massage services
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
  • Game room
    Game room
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2019
based on 343 guest reviews
NOTE ISSUED
Excellent
223
Very Good
53
Average
27
Poor
16
Terrible
24
REFER TO NOTICE
Business Business
19
Couples Couples
91
Family Family
113
Friends getaway Friends getaway
65
Solo travel Solo travel
15
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Very Good "

5
Lucky9381, London, United Kingdom 10/09/2020

Really enjoyed my stay here. The room was great, service was good, breakfast was nice and location convenient. No complaints from me and I will actively try and book this hotel again the next time I visit Sunny Beach.

Ivan Todorov, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Guest, Thank you for posting your online review! We are happy to receive your positive comments about our facilities and services. We do our best to go above and beyond the expectations of our guests. We hope to have another opportunity of welcoming you again. Kind regards, Ivan Todorov -General Manager

"Wonderful Experience"

5
174nikolak, United Kingdom 28/08/2020

We stayed for 7 days here and I must say that everything was excellent. The location of the hotel is perfect, close the to center, and close to the beach. The rooms were amazingly clean, the food was very delicious, the staff friendly. I would recommend it to anyone who wants to enjoy their stay in Sunny Beach!

Ivan Todorov, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Guest, We are glad to know that you you enjoyed your stay with us! Our Team works hard to ensure that our guests receive the highest level of service available and it is our pleasure to read that the effort went to by the staff to make your stay as comfortable as possible. Please let us know when you will be returning to Sunny Beach, as we would love to welcome you back. Warm Regards Ivan Todorov General Manager

"Not recommended"

2
celeronix, Nessebar, Bulgaria 26/08/2020

My experience started at the hotel reception where I was given the local Council parking services number to get in touch with them, so they can come and charge me for parking. The hotel has around 20-30 parking slots that are always occupied, so don't count on that. My second encounter was with the bartender at the pool. I've asked for a cup of ice for my room and he refused giving me. Asked me for money. His behaviour was way below any average customer service standard. At that point I decided that I don't want to interact with the staff any more. The quality of the food at breakfast was quite low. Will never book that hotel again.

Ivan Todorov, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Guest, Thank you for your recent stay with us!. The hotel has 30 parking lots against charge (if not included in a package). Our front of house staff members shown directions to the guest if only they want to park and how the payment may be satellited. Regarding you mention point for the cup of ice we will take under consideration this issue and actions will be taken. Here in Best Western PLUS Premium Inn., we certainly pride ourselves on the level of customer service that we provide. Once again thank you for having stayed with us and we look forward to welcoming you back soon. Have a great day! Ivan Todorov - General Manager

"Excellent hotel"

5
fleur792020, Panagyurishte, Bulgaria 19/08/2020

Perfect place for relax. The hotel is clean and modern. The service is at good level. The staff is kind. The food is nice and varied. We are very pleased. We will visit Best Western Plus Premium Inn again.

Ivan Todorov, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Guest, Thank you for sparing some of your valuable time to share your amazing experience at Best Western PLUS Premium Inn. Here in Best Western PLUS Premium Inn., we certainly pride ourselves on the level of customer service that we provide. Once again thank you for having stayed with us and we look forward to welcoming you back soon. Kind regards, Ivan Todorov - General Manager

"Great hotel , perfect for Kids!"

5
User 17/08/2020

everything was great, nice modern rooms, nice restaurant and food, professional staff. everywhere was clean , the pool and the waters slides are great for kids. the hotel is neat to the center of the resort.

Ivan Todorov, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Guest, Thank you very much for your top score following your recent stay at Best Western PLUS Premium Inn. We are glad to learn that you really enjoy your stay with us from your arrival to your departure and you really like the hotel, the water slides, the food and the staff. Our team works hard to ensure that our guests receive the highest level of service available and it is our pleasure to read that the effort went to by the staff to make your stay as comfortable as possible. Please let us know when you will be returning to Sunny Beach as we would love to welcome you back. Warm regards Ivan Todorov General Manager

"Great hotel for price/value"

4
Nikireni, Plovdiv, Bulgaria 11/08/2020

Very nice hotel, new and well maintained. We stayed in this hotel on two occasions. Our experience was better on the first one, due to the fact that on the second visit it's was very crowded, and the staff had some issues handling and maintaining the sanitary conditions. I would have given them a five but there should be some experienced manager on the floor that can control and coordinate workflow. Organization of the work is lacking. For exemple, due to Covid restrictions there were long lines in front of the dining area, once you served yourself and you got out to eat outside if you forgot napkins, cutlery, water, too bad for you, you need to go back the other way and ask to get inside again. This could have been fixed very easily if they have put outside, some essentials ( because you can not get everything in your hands at once). Also, the cleaning of the tables was very slow, and was left to be done at the end of the breakfast service. Not sure it was done because of not enough staff or because of the coordination. In terms of quality of the food ( we had only breakfast) it was average but ok, the problem was that's it was always always the same. No change in the menu. For 2-3 days it is ok, but when you stay 7-8 days you get tired of it, and we went once on the other side of the street to eat something else. Rooms are clean, bathrooms is new and modern, shower is excellent ( only the sink was not planed well as it goes overboard when you wash your hands...but nothing to worry about). Overall I will definitely recommend this hotel and will visit again for sure.

Ivan Todorov, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear Guest, Thank you for your recent stay at Best Western PLUS Premium Inn! Thank you for sparing some of your valuable time to share your amazing experience at Best Western PLUS Premium Inn. Here in Best Western PLUS Premium Inn., we certainly pride ourselves on the level of customer service that we provide. Your flattering remarks on the performance of our colleague were greatly appreciated. At the same time I would like to let you know that: During you stay our hotel has a inspection by Ministry of Health-Care of the Republic of Bulgaria to check all measures retailed to COVID-19. There was no any remarks or suggestions by the officers . Our hotel management highly respect all guest comments and we are more than astonished to understand you personal view. Once again thank you for having stayed with us and we look forward to welcoming you back soon. Kind regards, Ivan Todorov - General Manager

"Perfect"

4
User 06/08/2020

Everything was perfect . The bad was so comfortable, the room was large and clean. The food was delicious. The pool was clean, only I think sunbeds are a little.We going to visit this beautiful place again soon.

Ivan Todorov, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Guest, Thank you for your recent stay with us!Our staff is passionate and caring all the way and that consistency is key to a great stay, thank you for pointing out the excellent job our team is performing. This summer the sunbeds a limited due to the measures retailed to the COVID-19 and social distance requirements by Act of the Ministry of Health of The Republic of Bulgaria. We sincerely hope to welcome you back very soon. Warm regards Ivan Todorov - General Manager

"maybe as a last minute"

3
User 31/07/2020

rooms are nice,but I never seen if cleaning lady done anything other than bringing new towels. distasteful food and drinks, hotel staff besides reception cant speak English. no animations,bar closes at 10 p.m. covid restrictions not applied.

"Relaxing holiday. ."

4
User 30/07/2020

The only negative point is the measureas taken în order to reduce Covid 19 contamination. The personal îs not wearing mask and all the food is esposed increasing the risk to be contaminate by a positive person.

"Very disappointing "

2
annamariya_m, Sofia, Bulgaria 30/07/2020

The only good thing about this hotel is that the rooms are modern and the beds are comfortable. Everything else is a total disaster especially the cleanliness in this pandemic times. The food is on buffet, everyone including the staff are not wearing masks. So the food you get is touched and coughed on by everybody. The staff are only gypsies without hygiene. The food and alcohol are terrible. Don't make the mistake to go there!

"Great hotel with an amazing service"

5
hilltonyme, Sofia, Bulgaria 15/07/2020

Good location but was hard to find an entrance on the late arrival night. Rooms are very modern and super clean. The only problem I had - Wi-Fi didn't work in all areas of the room and balcony. But the best is the personel - nothing like Bulgarian hospitality! World class! Front desk staff super friendly and professional! Special thanks to Dimitar who did an amazing job from smooth check in after my long trip and later on explaining everything about hotel, surroundings and region in general (that was my first trip to that place). I felt like he was my best friend and exceeded my expectations - I've even extended my stay from 3 to 9(!!!) nights because of his hospitality and planning to come back in August again! Well done and thank you!

Ivan Todorov, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Guest, You review is exactly what we are looking for! Our Team works hard to ensure that our guests receive the highest level of service available and it is our pleasure to read that the effort went to by the staff to make your stay as comfortable as possible. Please let us know when you will be returning to Sunny Beach, as we would love to welcome you back. Warmest regards Ivan Todorov General Manager

"Fanatics Holiday"

5
User 12/04/2020

To us this is the best place to stay, We have been Holidaying in Sunny beach since 1982 stayed in lots of different hotels, This Hotel is the best, it's very central, stayed B/B for 3 weeks last September, good Brackfast you can eat someing from all around the world, the staff where fantick, rooms excellent, weather was about 32c all the time. Food good, you could not wish for any better.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Hilary, Thank you for your visit Best Western PLUS Premium Inn. We are glad to learn that you had an excellent stay with us and you really like our comfortable rooms, the buffet breakfast, the beautiful rooftop terrace and the service provided by our staff. Thank you for recommending us to other travelers. Please come back soon, we would be delighted to welcome you back. Warm regards, Ivan Todorov - General Manager

"Came for the second time."

5
User 06/04/2020

Came for the second time, really like it once again. They installed heating of the pool and we were able to use it even in early October. Everything was once again spotless and the staff was as polite as always. Always cheering and smiling.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Петя Д, Thank you for sparing some of your valuable time to share your recent experience with us! Here in Best Western PLUS Premium Inn we certainly pride ourselves on the level of customer service that we provide and we always strive to make all our guests feel comfortable and valued as much as possible. Once again thank you for having stayed with us and we look forward to welcoming you back soon. Kind regards, Ivan Todorov - General Manager

"Amazing service picked up from hotel,"

5
robdX5947OV, Sutton, United Kingdom 19/03/2020

Stayed two nights due to attending a meeting at a nearby venue of our company. Hotel was lovely, big comfortable and modernroom, friendly professional staff, nice breakfast and very reasonably priced. I have already rebooked to stay while attending a three day event in June 2020 year.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Thank you Dear Rob! Your score is just what we looking for. Our staff is passionate and caring all the way and that consistency is key to a great stay, thank you for pointing out the excellent job our team is performing. Kind regards Ivan Todorov - General Manager

"Thumbs up for the BWPPremium Premium Inn hospitality"

5
C3389LGandrewc, Greater London, United Kingdom 18/03/2020

Thumbs up for the Best Western Plus Premium Premium Inn hospitality. The rooms are clean and very hygienic. The staff is friendly, welcoming and warm. The breakfast spread is good but more vegetarian and vegan options can be included. The pool area is a gorgeous. Definitely we will come back!!!

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Guest, What a great review you shared .... We are glad to know that you like our hotel, location and the outstanding customer way of satisfaction! Our Team works hard to ensure that our guests receive the highest level of service available and it is our pleasure to read that the effort went to by the staff to make your stay as comfortable as possible. Please let us know when you will be returning to Sunny Beach, as we would love to welcome you back. Warmest regards Ivan Todorov - General Manager

"Wonderful hotel with modern comfortable rooms"

5
User 17/03/2020

Great location. Staff were super nice and super helpful. We were made to feel so welcome. They even got our son a present on Christmas Eve - and it was his favorite gift of all! It's the sort of hotel you wish all hotels were like.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Mr Jackson Sanders, I am always pleased to receive feedback such as yours. Thank you for posting your online review! We are happy to receive your positive comments about our facilities and services. We do our best to go above and beyond the expectations of our guests. We hope to have another opportunity of welcoming you again. Kind regards, Ivan Todorov - General Manager

"Cleanest hotel I've ever stayed in."

5
User 16/03/2020

The hotel is simply amazing. They took such good care of us - especially Ivan, who went above and beyond what he needed to, to help me get my phone sim sorted. I wouldn't stay anywhere else in Sunny beach.. This place is incredible.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Guest Thank you so much for taking the time to evaluate your stay at Best western PLUS Premium Inn & Casino. We are so glad to know that we were unique and could not fault anything. In regards to the design, please note that since your stay in August Our Team works hard to ensure that our guests receive the highest level of service available and it is our pleasure to read that the effort went to by the staff to make your stay as comfortable as possible made your stay so special. I do hope you will enjoy the rest of your stay with us! Ivan Todorov - General manager

"Exceptionally polite guys at the reception desk"

5
User 16/03/2020

We stayed at the hotel for 4 nights in October. Booked double comfort room, but we got free upgrade to suite, just because they had one available, that was the most pleasant surprise and we couldn't believe our luck. Our stay was overall really enjoyable and I couldn't find a single think i didn't like.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear Miriam, Thank you for your recent stay with us! Our Team works hard to ensure that our guests receive the highest level of service available and it is our pleasure to read that the effort went to by the staff to make your stay as comfortable as possible. Please let us know when you will be returning to Sunny Beach, as we would love to welcome you back. Warmest regards Ivan Todorov - General Manager

"Couldn't ask for more"

5
H2235JJmiriamg, Tel Aviv District, Israel 13/03/2020

The Hotel was just amazing, the room was fantastic. The Hotel ist ideally located - very close to the beach but also close to Flower street. Went halfboard, both the breakfast and the dinner were served buffet style with plenty of choice. Personal was exceptionally polite.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Guest, Thank you very much for your top score following your recent stay at Best Western PLUS Premium Inn. We are glad to learn that you really enjoy your stay with us from your arrival to your departure and you really like the hotel, the our cuisine , the location and the staff. Our team works hard to ensure that our guests receive the highest level of service available and it is our pleasure to read that the effort went to by the staff to make your stay as comfortable as possible. Please let us know when you will be returning to Sunny Beach as we would love to welcome you back. Warm regards Ivan Todorov -General Manager

"Remarkable hotel"

5
K8404MCsusannes, Vienna, Austria 13/03/2020

Visited in October 2019. The outdoor pool was heated, which was huge plus. We had tons of fun on the slides. The hotel itself was very very clean and well kept. Really liked the cocktails offered in the lobby bar. Would definitely come back sometime in the summer.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Guest, You review is exactly what we are looking for! Our Team works hard to ensure that our guests receive the highest level of service available and it is our pleasure to read that the effort went to by the staff to make your stay as comfortable as possible. Please let us know when you will be returning to Sunny Beach, as we would love to welcome you back. Warmest regards Ivan Todorov - General Manager

"We had the best experience at this hotel!"

5
User 13/03/2020

My wife and I and our two sons (13, 18 y.) stayed here for 3 nights in the September half term. This is an excellent hotel. My wife and I stayed in an Executive Suite, whilst the lads stayed in a Standard Double Room next door. Staff really nice, friendly and helpful. Pool terrace is beautiful. I recommend a visit.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Guest, You review is exactly what we are looking for! Our Team works hard to ensure that our guests receive the highest level of service available and it is our pleasure to read that the effort went to by the staff to make your stay as comfortable as possible. Please let us know when you will be returning to Sunny Beach, as we would love to welcome you back. Warmest regards Ivan Todorov -General Manager

"The professionalism mixed with excellent service and genuine warmth."

5
User 09/03/2020

Incredible stay here at the Best western Premium Inn went for a short break over the weekend. Welcome was superb, complimentary drink on arrival in-room, help to our room with the bags, customer service was second to none. The location is great, staff friendly, couldn't find anything to complain about.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Guest - What a great review you left for us and other travelers to read! We are glad to know that you really like your stay with us. We continuously strive to meet our guests' needs and expectations and we are very happy to hear that in your case we have reached our goal. Please let us know when you will be returning to Sunny Beach as we would love to welcome you back. Warmest regards Ivan Todorov - General Manager

"We had the best experience at this hotel"

5
milena2007greece, Sunny Beach, Bulgaria 03/03/2020

We had a perfect experience in every way. Without a doubt the welcome was pleasant, the attitude warm to every guest. Good facilities & the location couldn't of been better. The buffet spread was satisfactory and tasty. wide variety of desserts and salads on offer. We are very happy from our stay defiantly would recommend!!!

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Guest, I am always pleased to receive feedback such as yours. We are happy to hear that your stay had been excellent and that you thoroughly enjoyed one of our unique guest rooms with a direct view of the horse racetrack. Thank you for all your kind comments and praises which will be shared to the entire team. We all look forward to your next visit which we hope will be soon! Warm regards Ivan Todorov - General Manager

"Fabulous hotel and staff members"

5
User 01/03/2020

Review: Had a fabulous stay at BWP Premium Inn. All staff was a pleasure to deal with, personal touches all around, Dimitar in particular was exceptionally helpful. Excellent location, fabulous room and the perfect base for exploring Sunny Beach. would definitely book this hotel again if we return.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Panagiotis Karaoulis, Herewith I would like to take the opportunity to thank you for having chosen BWP Premium Inn & Casino for your recent stay. We are constantly striving to provide the best service to our guests and I am delighted to know that you had such a great experience in our hotel. We look forward to welcoming you again the next time you are in Sunny Beach / Bulgaria. Kind regards, Ivan Todorov- General Manager

"Mr George "

5
GPI78, Mykonos, Greece 28/02/2020

Amazing Hotel and Excellent staffs hotel room very suburb ! Hotel is clean as well as rooms and restaurant. Although in the center, it is very silent Service is perfect. Breakfast is good with large variety.Would highly recommend. Lots of nearby bars and clubs.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Guest, I am always pleased to receive feedback such as yours. Thank you for posting your online review. We are happy to receive your positive comments about our facilities and services. We do our best to go above and beyond the expectations of our guests. We hope to have another opportunity of welcoming you again. Kind regards, Ivan Todorov - General Manager

"Service its the best"

5
97augustinr, Mykonos Town, Greece 15/01/2020

Location its good no traffic ||Service its the best ||Very quiet hotel ||Its not my first time to stay here ||I recommend to come here for family vacation and its nice place to relax ||As I said the best hotel in Sunny Beach

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Guest - What a great review you left for us and other travelers to read! We are glad to know that you really like your stay with us. We continuously strive to meet our guests' needs and expectations and we are very happy to hear that in your case we have reached our goal. Please let us know when you will be returning to Sunny Beach as we would love to welcome you back. Warmest regards Ivan Todorov - General Manager

"Beautiful rooms"

4
shannonhoh, Drogheda, Ireland 13/01/2020

Stayed here on the 16th for 10 nights bed and breakfast and really enjoyed it bar staff were friendly reception very helpful rooms were gorgeous with big comfortable bed and were kept clean by cleaners, pool area was kept clean you could see them wash down in the mornings the breakfast had a good variety staff weren't the friendliest in there but it's serve yourself so you don't really care, we also had room service for dinner and the food was lovely and hot & cost less than 20 lev for 2 including a tip for the service, we requested a late check out (due to late flight) and was offered the room till when we needed at 60 lev extra but worth it as the weather wasn't grate. Wasn't a far walk to flower street 5mins if even, would definitely stay here again

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Shannon, Herewith I would like to take the opportunity to thank you for having chosen Best Western PLUS Premium Inn for your recent stay. We are constantly striving to provide the best service to our guests and I am delighted to know that you had such a great experience in our hotel. We look forward to welcoming you again the next time you are in Sunny Beach, Kind regards, Ivan Todorov - General Manager

"Great place!"

5
kweinergm, Los Angeles, California 09/12/2019

Me and my husband stayed at Best Western in september, we had a great time there. The staff was great and always so welcoming. Upon arrival we got upgraded to a deluxe room with a pool view. We loved that the hotel was in walking distance of lots of restaurants and the beach. The staff went out of their way to make us feel comfortable, one morning we had an early trip booked and the staff packed us a to-go breakfast to eat on the tour bus. Highly recommend!

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Guest, We thank you for sharing the details of your stay at Best Western PLUS Premium Inn during your visit in Sunny Beach. We are glad to learn that you really like our Deluxe rooms with Pool View and our convenient location in the resort. Our Team works hard to ensure that our guests receive the highest level of service available and it is our pleasure to read that the effort went to by the staff to make your stay as comfortable as possible. Please let us know when you will be returning to Barcelona, as we would love to welcome you back. Warm regards, Ivan Todorov - General Manager

"Superb"

5
User 05/12/2019

The hotel is fantastic! The room was very well equipped, and breakfast was just delicious. I would definitely stay in this hotel again and recommend to all my friends. The hotel is very conveniently located in walking distance to all attractions and restaurants. Room works great for a family with one kid. I would absolutely staff here again and highly recommend to anyone. The staff are this hotel best feature, extremely helpful and accommodating, a big thanks to Ivan and all the staff for making this a trip to remember

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Guest, You review is exactly what we are looking for! Our Team works hard to ensure that our guests receive the highest level of service available and it is our pleasure to read that the effort went to by the staff to make your stay as comfortable as possible. Please let us know when you will be returning to Sunny Beach, as we would love to welcome you back. Warmest regards Ivan Todorov General Manager

"Superb"

5
User 21/11/2019

I would advise anybody thinking of holiday in sunny beach this hotel is brilliant not only location, but food and drinks too and last but not least the staff are fantastic and can't do enough to assist u so friendly bravo to u all great welcoming stay ty so much

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Guest, Herewith I would like to take the opportunity to thank you for having chosen Best Western PLUS Premium Inn for your recent stay. We are constantly striving to provide the best service to our guests and I am delighted to know that you had such a great experience in our hotel. We look forward to welcoming you again the next time you are in Sunny Beach, Kind regards, Ivan Todorov - General Manager

"Ghost town in October"

3
SherwinSacki, London, United Kingdom 27/10/2019

Key line is just don't come in the month of October as the town of Sunny Beach and Nessebar are just empty. Most of the shops and restaurants are closed. The beach is lovely this time of year though, not many tourists about. As for the hotel, it looks nice and the rooms are nice and big. The staff are ok at best, not helpful and we were really disappointed that they shut down the swimming pool one down which meant it didn't heat up for another two days. Very poor. The food was very repetitive and boring

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Sherwin Sacki,, Thank you very much for providing us with your online feedback which is so important for us. We are constantly striving to provide the best service to our guests. On the other hand, we regret that there were certain aspects of your stay which fell below your expectations and we apologize for any inconvenience caused. Again, thank you for your valuable feedback. We look forward to welcoming you again when we may have the opportunity to serve you better. Warm regards, Ivan Todorov - General Manager

"Holiday in Sunny Beach / Nessebar"

5
User 19/10/2019

It is very nice . The food is very delicious and delicious. The rooms are nice and very clean have balcony... There is only two elevators... Generally the hotel is very good. It is a new hotel Definitely we will be back

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Guest, Herewith I would like to take the opportunity to thank you for having chosen Best Western PLUS Premium Inn for your recent stay. We are constantly striving to provide the best service to our guests and I am delighted to know that you had such a great experience in our hotel. Kind regards, Ivan Todorov - General Manager

"Amazing stay during Oktober"

5
User 19/10/2019

Had an amazing stay although, we were ataying at the end of the season. I really enjoyed my time in the hotel. Delicious breakfast, polite staff, basecally everything was wonderfull. Will be back again for sure.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Guest, I am always pleased to receive feedback such as yours. My team and I are thrilled to hear that you enjoyed your time with us. We hope to see you again for another great experience here Best Western PLUS Premium Inn. Best regards, Ivan Todorov - General Manager

"Wonderful vacation - PERFECT HOTEL AND SERVICE"

5
paulla5656, Sofia, Bulgaria 18/10/2019

Currently at the hotel our 3/rd night...and the experience is very good. great room view to the pool and very nice staff. ||The breakfast is and diner are the best in any other hotels in Bulgaria I ever stay. Heated Pool it is just great for October. We will be back next season ..... Thanks for the all staff members for making our vacation lovly

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Paulla Thank you for your perfect rating and positive feedback about our hotel. I am glad to know that you enjoyed your stay with us and that we left such a good impression upon you. We thank you for your kind recommendation and hope to welcome you back to Best Western PLUS Premium Innl in the near future. Kind regards, Ivan Todorov - General Manager

"Mediucare at best"

2
Avi_Harel_83, Hod Hasharon, Israel 18/10/2019

We stayed for 4 nights, half board in a family room which accomateds 2 adults and 2 young children. We stayed at the 2nd floor with the balcony facing the pool. The size of the room was small, too small, the TV had no international channels, all in Bulgarian language. Luckily The WiFi was very good. Regarding the bathroom, we had hot water around the clock and the size is decent. AC was not good, I would not recommend staying here at the summer unless you wish to sweat all night. The hotel has a nice lobby, which is not children friendly, the design fits a business lounge. The pool is poorly maintained the water are in green colour and they smell like rust, we commented about the situation a few times and the answer we got is that it relates to the heating water system. Regarding the breakfast it was ok nothing good or bad, very average. Dinner is bad, I wouldn't recommend it, it's best if you eat outside. In general In entire Bulgaria it seems that they are quite new to hospitality and tourism services, they don't try to help or guide you and there is a problem in getting information in many aspects. And the basic thing , greeting and smiling is coming short here. stay here only if you do t have any other choice or the price is low.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Avi Harel, Thank you for your online feedback further to your stay at Best Western PLUS Premium Inn! Your valuable comments are greatly appreciated. Rest assured that we will continue to carry out improvement efforts to enhance our facilities and services. We look forward to welcoming you again in a near future. Warm regards, Ivan Todorov - General Manager

"5 star hotel "

5
User 17/10/2019

great hotel, great service, comfortable rooms with great level of amenities and stalish ambience. The hotel has a good selection of bars and a great room service and a lovly view from the balcony......

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Guest Thank you for sparing some of your valuable time to share your amazing experience at Best Western PLUS Premium Inn. Here in Best Western PLUS Premium Inn., we certainly pride ourselves on the level of customer service that we provide. Your flattering remarks on the performance of our colleague were greatly appreciated and will surely be passed on to her. Once again thank you for having stayed with us and we look forward to welcoming you back soon. Kind regards, Ivan Todorov - General Manager

"Great staff. Exellent"

5
44osmans, Sunny Beach, Bulgaria 17/10/2019

I am so imprsses by how speedy and positively they responded to my late check outand miscellaneous request. I made perfect choice in staying at the same venue as ou seminar. Great rooms with a balcony too!!! I would lime to recommend.....

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Guest, Thank you for sparing some of your valuable time to share your recent experience with us. We certainly pride ourselves on the level of customer service that we provide and we always strive to make all our guests feel comfortable and valued as much as possible. Once again thank you for having stayed with us and we look forward to welcoming you back soon. Warmest regards Ivan Todorov - General Manager

"Absolutely disgusted PLEASE READ BEFORE BOOKING!"

1
AldonRou, Kent, United Kingdom 14/10/2019

Me and my pregnant partner politely complained to the manager regarding the Aircon not coming on. He got very aggressive and threatened to kick us out so we phoned best western head office. He found out about this and kicked us out with no refund at all. He tried to get local security to physically throw us out (they didn't as we were clearly not acting aggressively in any way whatsoever). He is the most aggressive, abusive short tempered man I have ever met, I tried on several occasions to calm the situation down as my girlfriend is pregnant but he did want to know. Whilst cancelling our stay he made several racist comments towards me and sexist comments aimed at my girlfriend. We tried to leave but security surrounded me and made us wait until we had been given cancellation paperwork, which turned out to be someone else's details including bank details illegally breaching the data protection act. Best Western have been provided with all the evidence we could get but have refused to help us as they say the hotel is privately managed, so no protection there even though there name is all over the door. I'm sure that the manager will say that we broke some kind of rules of conduct but I can promise we did not. I don't usually even complain but it was so hot and we couldn't sleep. If you do go keep your head down and don't complain. Personally I will never go back to that place.

"Modern rooms, friendly staff"

4
User 11/10/2019

My and my family spent one week on this venue. The hotel is nice and clean, the staff were friendly and allways ready to help, the location is not that great because is like 12-15 minutes walking from the beach. There is one swimming pool which is very clean but the water temperature was +24 degrees which in my opinion is quite cold. The rooms are good size, modern and very clean. There is one restaurant, the food was great but it can get boring to eat in the same place for one week.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Sergiu Solomie, Thank you very much for providing us with your online feedback which is so important for us. I am please to let you know that we did a improvement and our pool yet is heated and the pool water temperature is over 28 C. My team and I are thrilled to hear that you enjoyed your time with us. Your flattering remarks about the service rendered by our colleagues will surely be passed on to them. Best regards, Ivan Todorov - General Manager

"Fabulous place "

5
shannonhoh, Drogheda, Ireland 01/10/2019

I stayed here with my boyfriend for 10 nights near the end of September and couldn't fault the place staff were very friendly at the check in desk & both bars, we done bed and breakfast and breakfast ended 10 am sharp it was buffet so wasn't verry hot but they provide a microwave beside the bread so can't complain about that there was only one rude member of staff witch again can't complain about 1 out of a 100 isn't bad, room service was amazing and couldn't get over how cheap and nice it was! Rooms cleaned daily with fresh towels and sheets were regularly changed plenty of room in the room for us and a nice pool & mountain view from 701 we also payed 60 lev extra for a late check out witch we were able to stay as long as we wanted/needed in the room, 50 lev deposit had to be paid also upon check in but it was received back into my boyfriends account with in a few hours. Pool area was also kept very clean and was hosed down daily slides were turned on when asked for and left on for the day only thing Is there's no life guard but pool wasn't too deep anyways. Would definitely stay here again especially for the price and quality of everything

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Shannon, Thank you very much for your top score following your recent stay at Best Western PLUS Premium Inn. We are glad to learn that you really enjoy your stay with us from your arrival to your departure and you really like the hotel, the water slides, the food and the staff. Our team works hard to ensure that our guests receive the highest level of service available and it is our pleasure to read that the effort went to by the staff to make your stay as comfortable as possible. Please let us know when you will be returning to Sunny Beach as we would love to welcome you back. Warm regards Ivan Todorov General Manager

"Choose this one!"

5
User 30/09/2019

Fabulous hotel in great location. Short walk to both Flower Street and the Bus Station.Standard of hotel was IMMACULATE and always being attended to. Peaceful pool area to relax in which would suit couples. We upgraded to a Deluxe King Size room which was huge, however lack of wardrobe/storage was a slight disadvantage. Bed very very comfortable and room was carpeted which was a nice touch. Would certainly choose this hotel again. Bed & Breakfast is the best way to do hotels in Bulgaria as food and drink very good value everywhere.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Steve - What a great review you left for us and other travelers to read! We are glad to know that you really like your stay with us. We continuously strive to meet our guests' needs and expectations and we are very happy to hear that in your case we have reached our goal. Please let us know when you will be returning to Barcelona, as we would love to welcome you back. Warmest regards Ivan Todorov General Manager

"Overnight Stay"

4
User 28/09/2019

Beautiful room overlooking shopping area, very modern, plenty of wardrobe space. Bedroom had a good headboard together with a very comfortable bed. Bathroom had a double shower, newly fitted, very welcome as we were staying on our last day before travelling home and appreciated the comfort and rest before an early morning flight home. The lounge area was spacious and would be suitable for couples, families or business. Casino attached to the hotel. Nice outdoor pool. .

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Angela - What a great review you left for us and other travelers to read! We are glad to know that you really like your stay with us. Our Team works hard to ensure that our guests receive the highest level of service available and it is our pleasure to read that the effort went to by the staff to make your stay as comfortable as possible. Please let us know when you will be returning to Barcelona, as we would love to welcome you back. Warm regards, Ivan Todorov General Manager

"Very good hotel!!!"

5
User 20/09/2019

I came to stay here with my partner. We had an amazing time. Food is great, rooms are comfortable and clean. The place is located 2 minutes from the central Sunny beach bus station which takes you to all places in Burgas. Also very close to the beach, clubs and resturants. Highly recommend.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Bekky - what a great review !!! We are very very happy to understand that you spend an amazing time with us and you like our food, location of the hotel and the rooms and services we do offering. We do hope to seeing be our guest again soon! Kind regards Ivan Todorov General Manager

"Good hotel for very close pals"

4
User 17/09/2019

This hotel is a pleasure to visit good food,good location,great friendly staff. The pool area is lovely with water shoots right outside is grocery shop.for couples I can't recommend this place enough(I am at the hotel as I am writing this) The only downside for me is that tui in their great wisdom put me and my cousin in a double room instead of a twin,well done tui obviously not the hotels fault.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Guest - Thank you for reviewing us during your current stay ! We are more than happy to know that you like our hotel at general and your are enjoying your stay. Please fell free to contact the front office desc in order to change your room to Twin / double room/. We wishing you a pleasant stay with us! Kind regards Ivan Todorov

"All inclusive holiday"

4
User 17/09/2019

Have just returned from a week all inclusive. If you are looking for a quiet hotel which is still central to all amenities, then this is the one. Wouldnt recommend going all inclusive as food is nice but repetitive. Very cheap to eat and drink out. Only negative we found was music around the pool on a loop so got fed up listening to the same songs.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Paula, Thank you for you recent stay with us! We are very glad to to know you like our food at the hotel and the location. I would like to let you know that we have any team members at the kitchen and our food quality is much improved already! Our Bar supervisor and our management highly respect all comments and view made by our guest and consideration will be placed! We do hope seeing you be our guest again soon! Kind regards Ivan Todorov General Manager

"Just the very best"

5
johnblade131, Birmingham, United Kingdom 15/09/2019

This is our 3rd visit this vear to this hotel with TUI When i read some reviews i do not believe it is the same hotel how they say the bad thingsis unbelievable .We have never experiianced any problems. RESTAURANT Very friendly staff always willing to help. They now have 4 pop up toasters 3 hot drinks machines 2 cold drinks machines.Breakfast a vast range of hot and cold choices plenty of meal conbinations. Evening meals even more choice Beef Pork Lamb Rabbit Fish various veg,fresh fruit salad etc.(go early for best food and no queus) ROOMS Comfortable large beds perfect shower good air conditioning.Rooms cleaned daily with fresh towels when required CASINO This is the highlight for me .The staff are so friendly and helpful free drinks and small snacks.A vast range of fruit machines with many variations on every machine large range of stakes.Just the best OVERVIEW We have stayed at this hotel 5 times over the last 2 years,we have enjoyed every visit never any problems Thanks to all the staff for making our holiday special

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear John - What a great review ! We are more than happy to know you like our hotel and services. Our Team works hard to ensure that our guests receive the highest level of service available and it is our pleasure to read that the effort went to by the staff to make your stay as comfortable as possible made your stay so special. I do hope we will seeing soon be our guest again! Ivan Todorov General manager

"Would return, nice stay, ideal location"

4
Marian M, Dublin, Ireland 14/09/2019

We were very sceptical about staying here having read the reviews after we had booked but we were pleasantly suprised! I found staff to be friendly and helpful. Love the guy in the pool bar always smiling and also Ivan and Olga on reception. Check in is quick and easy, you are required to pay 50LEV cash deposit or a pre-authorisation on your card which will be returned on departure once nothing damaged in your room. We also got 2 cards which you can get fresh pool towels everyday which was very handy. The hotel and pool area are spotlessly clean, great work by all the staff to keep it so. Pool area is nice, although pool itself was very cold! It was quiet so no mad panic to save sunbeds! Room was good, has everything you need like kettle, fridge, tv and safe. Fresh towels everyday. Location is ideal, less than 10 min walk to main area, bus stop 2 mins walk and lots of little shops surround the hotel. Breakfast is my only reason for a mark down, it just wasnt to our taste. There was a good selection but it was all very bland. I would also like for the food to be covered. We found ourselves some mornings going to a little bakery to get pastries. All in all i would return but go without breakfast.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Marian, Thank you for your recent stay at Best Western PLUS Premium Inn. What a great review you sheared! Our Management highly appreciated all comments and view made by our Guest and consideration will be paced. Please let us to know when you coming next time to Sunny Beach. Warm regards Ivan Todorov General Manager

"Adequate stay for our 1st visit to Bulgaria"

3
User 06/09/2019

We stayed at the Best Western for 7 night as a family of 5 in two rooms, upon arrival we were asked to pay a security bond of 50BLV per room to cover any damages - a charge we were not made aware of prior to arrival or budgeted for! There was no negotiation and check in couldn't be completed until this payment had been made which at 1am with three very tired young children wasn't easy. During our stay a patio I sat on a patio chair on our balcony to enjoy the afternoon sun and the two back legs collapsed causing me to fall backwards, I reported the incident to reception that evening and the chair was removed. Upon check out I was advised that they were going to charge me the 50BLV (£25) for the damaged chair which I disputed as it was a genuine accident and I had seen several chairs the same out the back of the hotel, I was then questioned by the male on reception as to whether I had actually reported it and luckily I had taken a note of the date, time and staff member it was reported it to as there was no record and they removed the charge. The rooms were comfortable and spotlessly clean. The restraunt was extremely small for the size of the hotel and staff struggled to keep up with the demand for clean tables particularly at breakfast time. The breakfast was bland and there was always a queue for the toaster (4 X 2 slice toasters) and they constantly ran out of clean cups and glasses. All food was removed from the restraunt and drinks machines switched off at 10am sharp. The pool area appeared to be clean however sadly all of our children came out in a nasty rash after using the pool for 2 days so we had to avoid it for the rest of our holiday (we are aware of others also having problems with rashes and spots after using the pool also) we have had swabs taken from the children to identify the route cause of their rashes. We did make reception staff aware of the issue but they didn't seem bothered. The beaches were beautiful and the surrounding area had lots of shops bars and restaurants to sample and we will definitely be returning just not to this particular hotel.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Paddy, Thank you for your recent stay ate Best Western PLUS Premium Inn / Sunny Beach / Bulgaria! Check-in and out Procedures at Inventory – Best Western PLUS Premium Inn You are required to produce the valid Passport or ID card and reservation confirmation/hotel accommodation voucher slip (if use Travel Agent) upon check-in at the Front Office Desk. If a confirmed reservation is assigned to your guest, he/she is required to present the reservation confirmation slip and proof of identification upon check-in and signed the guest registration card due to applicable law for personal data protection. You and/or your guest(s) are to adhere to the standard Check-In time is from 14:00 /Check-Out till 11:00 on the day of departure. A credit/debit card for a pre-authorization will be required upon check-in or security deposit to offset any damages and expenses that you and/or your guest(s) may incur. It is refundable in full after Check-Out if no incidental expenses were incurred by you and/or your guest(s). If check-out is after the standard Check-Out time of the Hotel, a late check-out fee will be payable. The Restaurant working time for Breakfast is from 7 AM till 10 AM - and is an appropriated practice to stop serving after the shown working time. In same I would like to let you know that our Management highly respect all comments and views of our guest and consideration will be placed. Looking to seeing you be our guest again ! Kind regards Ivan Todorov General Manager

"Good Hotel with exceptions"

4
sjb3967, Kirkham, United Kingdom 05/09/2019

We stopped in the hotel bed and breakfast. One ting to note about this hotel, it is spotless and i mean very clean. The room we where in was big and spacious and very clean, the housekeeping team is second to none. The pool area is quite big and clean as well. The food for breakfast was plentiful and good and hot, although the coffee machine was strange, you got small amounts of very strong coffee regardless of what you tapped !!!! The hotel is situated far enough away from the madness and has a good variety of shops nearby. The highlight is a corner plot with a bakery and pizza by the slice shop, the owner is hilarious he is so grumpy it is worth the visit just to see him performing and the food is excellent and cheap as chips. The negatives to this hotel is the staff, my god they are as miserable as sin. The waitresses in the pool area and restaurant couldn't even bring themselves to talk to you and if you asked for anything it was like asking for the end of the world. The reception were really unhelpful and ignorant and just fobbed is off when we asked if there was any chance we could keep our room on for a couple of hours. Sunny beach is a tacky place, food is bland and not as cheap as most people have made out. The object of the game here is to see how many Brits can be ripped off, we saw different prices for Brits and the rest of Europe and that's not me being silly we witnessed it.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear Guest, Thank you for your recent stay with us!. We are more than happy to understand you like our hotel, location and services. Our management highly respect all comments and recommendations made by our guest and your point of view will be placed under consideration. We do believe to see you soon be our guest. Warm regards Ivan Todorov general Manager

"Horrible reception"

2
robineodyss, Amsterdam, The Netherlands 04/09/2019

I tried to stay at this hotel, but the reception was awful. I work in Sunny Beach, and my boyfriend came to visit me, yet due to my own hotel's rules we were not allowed to stay there. He booked a stay at this hotel, and I wanted to stay the night on days I was not working. I went to the hotel to talk with the reception about the possibility of me paying so I could make this happen, but she was very rude and very unfriendly. She only accepted cash money, and she lied that the systems did not work so she did not have to give us a receipt. She did not use GDPR, she did not need registration. She did not even ask me for my birthday. This is why I know I have never actually been registered. Still, I had to pay a good sum, and I had to pay it in cash. I'm certain she kept the money, after first wasting our time by pretending that the money would actually go to the hotel. Other than that she was rude, very arrogant, and highly unfriendly towards us. My entire experience was ruined by her personally. She refused to smile, and said some really offensive things towards us. We tried to adress her in a friendly way, and did not fight with her over it, but I do want to mention it in a review so the Management can look again at the staff they have hired. Other than this woman, who I shall name O. to keep things from getting too personal, the hotel itself is very pretty. The rooms are big, and the balcony was good too. My boyfriend was very positive over the hotel itself. For me personally, staff makes service, and service makes the experience. I would never book at this hotel, or advice anyone to go here.

"Nice place to spend holiday."

4
User 03/09/2019

Booked 9 nights all inclusive in an Executive King room. Hotel is new and clean. Full is ok and the waterslides cool. Was very quiet, altough these were many people. Food aaa ok, just a little too repetitive. Distance to the beach is ok, takes about 6 minutes.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Mike, Thank you very much for your top score following your recent visit at Best Western PLUS Premium Inn! We are glad to know that you like our Hotel and services . Our Team works hard to ensure that our guests receive the highest level of service available and it is our pleasure to read that the effort went to by the staff to make your stay as comfortable as possible made your stay so special. Kind regards Ivan Todorov General Manager

"Great for the price "

4
User 03/09/2019

Booked all inclusive week for family holiday. Dubious due to previous reviews but was pleasantly surprised. The hotel is clean and well presented. I personally found staff to be, on the whole helpful. I think any issues only arise from communication difficulties. Pool area is good and slides are enough to keep kids happy for a while. The music they play around the pool can be a bit bizarre and at times, too loud but that is just a personal preference. Breakfast is continental and we found there was a good selection of all the things you would expect to find and it was all fresh. Coffee machines and toast area can get a bit hectic. Lunch and dinner were both buffet and again, typical selection. Regrettably on the last night we found a piece of chicken was raw in the middle. I told the restaurant manager who immediately apologised and then went to the kitchen where her displeasure could be heard. Moments later, all the chicken was removed. The manager then came back to our table and again apologised. Clearly raw chicken is a huge concern but I was happy with the action taken. Scoop Ice cream and snacks are available between 3 - 5pm and were not difficult to find. They also put sandwiches out late at night in the main bar. The resort of Sunny Beach wasn't to our liking but within the hotel, it is easy to forget the tat shops and neon lights. If you compare the price you pay against the same standard in Balerics or mainland Spain then this place is a no-brainer. The hotel appears to attract a wide range of nationalities.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Guest, Thank you for your recent stay with us! Our Team works hard to ensure that our guests receive the highest level of service available and it is our pleasure to read that the effort went to by the staff to make your stay as comfortable as possible. We are looking be our guest again. Warm Regards Ivan Todorov

"Deceiving answers for public reviews"

1
Andreea11234, Bucuresti, Romania 01/09/2019

I posted a comment on Hoogle for this hotel, based on my experience, i.e. personal belongings forgot in the room are taken by the personnel, not reported to supervisor, nor kept for a reasonable delay at tourists' disposal. The manager of the hotel answered at google review that the hotel policy is not to undertake liability for things left in PUBLIC area. Mr. Todorov, before speaking and answering on bad reviews, learn about the subject you talk about. No hotel room can be considered a public area. Your maids considered a bag with souvenirs (liqueurs, jars with honey, magnets and turkish delight) as a tip belonging to them... so they drank the liqueurs, despite the fact that I called the reception right after my departure. I would like you to take liability for things forgotten in the room. All readers, please pay attention to all your belongings when interracting with Bulgarians.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Lakuefh, Thank you for your recent stay with us! I would like to note you that, your left souvenir can be taken/received, you have to contact us in order to placed you address to be sent it by postal order, note that we do not keeping any kind of food left from the guest. The hotel management does not take any responsibilities for personal belongings left in all public areas. Due to the personal data protection your review will reported to be removed to the TripAdvisor Support center! Kind regards Ivan Todorov General Manager

"Terrible stay"

1
User 17/08/2019

Just returned early from holiday at this hotel. Food awful, same dishes recycled every day, limited choice and not very appetising. Drinks in all inclusive package very limited. Not a great hotel, no entertainment, manager rude and not helpful. Would not recommend this hotel or sunny beach resort.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
After management investigation we found that - YOU NEVER BEEN OUR GUEST. Your comment will be reported to the TripAdvisor Support Center, in order to be removed. Please note that this review is not based on personal experiences or stay at the property. It is obvious that the review contains harassment to the Manager and the clarifications are rude and unacceptable. The Management of the hotel acknowledges and takes into consideration all feedback by guests, who have personally experienced the service and products offered at the hotel. We believe that TripAdvisor is also an online platform where own experiences can be shared,yet not a communication channel to blame or accuse a particular member of the staff. Having said all above, this review should be reconsidered and removed by TripAdvisor as it does not show subjective view.

"Nice getaway"

4
JillChrisRobertson, Dunfermline 13/08/2019

Myself and 9 year old daughter really enjoyed our trip here to Sunny Beach. Good location for the hotel, clean and modern room - single room was big enough for 2 of us. The whole hotel was spotlessly clean including the pool area and sunbeds. Breakfast was fine, standard hotel breakfast, lunch and dinner good - we loved the Shopskra salad and the revane cake. Friendly suggestions - there needs to be more information available regarding all inclusive. We were all inclusive plus (not sure what the plus was meant to be) but we weren't told what times snacks were available. A sheet in your manual would help. Every time I have previously gone all inclusive there is ice-cream for the children but you had to pay for it here, not expensive but it means having to take money to the pool. And lastly we didn't get told about pool towels so spent an unnecessary 40lv on sunbed towels - this could also be added to the manual. I see there has been some negativity about the staff - I didn't find them rude, I think there is the language barrier and also they are efficient without the need to be fawning over you.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Mrs Robertson, Thank you for your recent stay at Best Western PLUS Premium Inn. What a great review you sheared! I am happy to let you know that we take actions and we are providing personally upon arrival to all of our Guest booked All Inclusive PLUS basis of stay description. Our Management highly appreciated all comments and view made by our Guest and consideration is paced. Please let us to know when you coming next time to Sunny Beach. Warm regards Ivan Todorov General Manager

"Mr Larkin"

5
User 13/08/2019

Arrived on the 5 left 12. Stayed in room. 614. Here we go GREAT hotel breakfast good staf good. Easy to get sunbed oh yes our room nice bed comfe Now resort out of hotel turn left 5 minute walk and you are by all bars and restaurants and Great food and cheep coming home with our spends. Bulgaria Sunny beach 10 out of 10

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Mr Larkin, You review is exactly what we are looking for! Our Team works hard to ensure that our guests receive the highest level of service available and it is our pleasure to read that the effort went to by the staff to make your stay as comfortable as possible. Please let us know when you will be returning to Sunny Beach, as we would love to welcome you back. Warmest regards Ivan Todorov General Manager

"Clean room .... but nothing else"

2
User 10/08/2019

If you like to sit in the sun this hotel is not for you for how the hotel is situated, before booking we thought the pool area was a decent size but sorry to say it's small ,the staff were polite but not helpful there English was poor , a young man slipped on the stairs ( going up to the slides) had to go hospital ( no life guard no first aider ) I went to reception for him they just rang for an ambulance his bill was £3000 ( so watch your little ones on the stairs) eating area very small so you might have to wait for a table but breakfast was eatable ( just ) .... before you book do check what room you have booked ( we was a large party ) three couples did not get what they thought they was getting two had no balcony's the other thought she had booked two bedrooms ( not the hotels fault ) there is that many options ... but if you want the sun nice food staff what are helpful stay at the globus puts this hotel to shame ........ hope this as helped you as I've never done a review before .

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Guest, We are very glad to know you like our rooms and location. The hotel management highly respect all guest comments and views, yet note that there is a life guard on duty from 10AM to 6PM and Firs Aid can be given in any case without taking personal risk any one from the staff members can call 112 for asking assistance from the emergency. The hotel management does not take any responsibility if the Guest traveling with not valid insurance or no social insurance, also note that the charge is only in BGN , British pounds are not acceptable to make payments. Regarding the Level of the English spoken staff- I do believe that your Bulgarian is not fluent is well. Our poll area offers a variety of water funs and really you may enjoyed your time! Regards Ivan Todorov general Manager

"Honeymoon vacation"

4
cazz69, Dublin, Ireland 10/08/2019

We arrived late at night and were quickly booked in to our room, we had booked a suite and it was lovely. We went half board (First time as my husband is very fussy) breakfast and dinner and to our amazement the food was really nice and we ended up eating in the hotel the whole week which saved a lot on food. The outdoor pool was great and we were able to get a sun lounger everyday and the water slides were a bonus. Overall our experience was very positive and we would definitely go back. Sunny beach as a whole is quite hectic with a lot of fuelled alcohol youths enjoying the extremely low cost of alcohol and endless night clubs and pubs

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Caroline Cazz, Thank you very much for your top score following your recent visit at Best Western PLUS Premium Inn! We are glad to know that you like our Hotel and services . Our Team works hard to ensure that our guests receive the highest level of service available and it is our pleasure to read that the effort went to by the staff to make your stay as comfortable as possible made your stay so special. Kind regards Ivan Todorov General Manager

"Hotel is Nice but wouldn't come back!"

2
User 09/08/2019

It's our first and last time to visit Bulgaria. We are a family of 5 with children aged 13, 9 and 7. We also came as a big family of 19 staying at various hotels along sunny beach. My whole family said they would never return either. The only positives is the Hotel is modern, clean and well presented. Upon arrival staff at reception were the rudest I've ever met, clawing at mine and my children's arms just to put a wrist bands on. The area where the hotel is isn't family friendly in my opinion, there's sex shops and exotic dancers on door steps. Don't get me wrong we are not prudes by any means and have been to Thailand with our children so no problems there. I just didn't like how it's all pushed in our faces and that of our children's. We are avid travellers, we travel 5 times a year all over the world and we chose Bulgaria because it was recommended and a new place to explore but they are the rudest people I've ever met. It could quite easily ruin your whole holiday but I have a thick skin so haven't let it. My advise is book to go to a different country! We are returning to Dubia in 2 weeks and have paid less for that so it isn't even a price issue. Really wish I'd have been told how rude the people in this country are because I wouldn't have wasted my time!!!

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Clair D, I regret to let you know that, your review will be reported to the TripAdvisor Support Center and the Local Authorities - you are using hate speech against Bulgarians as a nationality and the country at all. We are not finding any further available space for discussions! Ivan Todorov General Manager

"Fantastic!"

5
User 08/08/2019

This hotel made our visit to Sunny Beach. Perfectly located: close to the beach and a bus to the beautiful Nessebar old town was just around the corner. Our room was contemporary, spacious and clean. Far surpassed our expectations and hope to visit again. Thank you!

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear Guest, What a great review you post! We are very glad you like our location,rooms, cleanness and outstanding service! Please let us know when you come back again in Sunny Beach. Warm regards Ivan Todorov general Manager

"loved my stay here"

5
897dimitrinad, Sofia, Bulgaria 24/07/2019

Great customer service, staff are friendly, always ready to help with smile. The rooms are well kept, clean and modern. Exellent location, central point to the promenade and just 5 minutes walk to the beach. loved the personal touch of having room service in the evening. Would definitely recommend and hope to come back soon.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Guest, You review is exactly what we are looking for! Our Team works hard to ensure that our guests receive the highest level of service available and it is our pleasure to read that the effort went to by the staff to make your stay as comfortable as possible. Please let us know when you will be returning to Sunny Beach, as we would love to welcome you back. Warmest regards Ivan Todorov General Manager

"Clean and comfy"

4
User 21/07/2019

This hotel has lovely friendly staff and is clean and modern. It is close to the main centre but far enough away to be quiet. The rooms are clean and comfy but a bit small and the balcony offers no privacy due to the wire effect railings. The pool area is compact and sunbed perhaps a bit squashed in. Pool towels are provided but glasses are allowed by the pool which could be an issue. Breakfast was always luke warm and more to continental tastes. The was usually a shortage of knives and forks and if it was wet the dining room was too small. Seagulls will eat any breakfast you leave! We would stay again if we wanted a short break but this hotel isn't a beach hotel.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Guest, You review is exactly what we are looking for! Our Team works hard to ensure that our guests receive the highest level of service available and it is our pleasure to read that the effort went to by the staff to make your stay as comfortable as possible. Please let us know when you will be returning to Sunny Beach, as we would love to welcome you back. Warmest regards Ivan Todorov General Manager

"Amazing stay!!!"

5
User 16/07/2019

I am a Diamond member of Beas Western , I stayed in all times at Best Western hotels all around the world. The room was extremely comfortable and I've been upgraded to the executive level room type. Just so impressed from the breakfast buffet and the service Very good hotel .., I do recommenced this hotel.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Guest, You review is exactly what we are looking for! Our Team works hard to ensure that our guests receive the highest level of service available and it is our pleasure to read that the effort went to by the staff to make your stay as comfortable as possible. Please let us know when you will be returning to Sunny Beach, as we would love to welcome you back. Warmest regards Ivan Todorov General Manager

"The best stay ever"

5
B M, Boston, Massachusetts 16/07/2019

Currently at the hotel. This is one of the very few hotels in which a I have receiving personal touch service fro the chech-in ( a smailing and enthusiastic lady) through Lobby bar (dark skin guy) and house keeping. Everybody was asking me all the time if everything is ok with my staying, something what I do appreciate. I strongly recommending

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Guest, Thank you for your recent stay at Best Western PLUS Premium Inn! Our Team works hard to ensure that our guests receive the highest level of service available and it is our pleasure to read that the effort went to by the staff to make your stay as comfortable as possible. Warmest regards Ivan Todorov General Manager

"Exceptional customer services"

5
K8990GI_, Teteven, Bulgaria 16/07/2019

We had week stay in June 2019 y. with my partner at BWP Premium Inn. We are very excited to share our experience- just a a friendly and helpful staff in all departments. The location is very good on 5 minutes walk to the beach and just 2 minutes walk to the promenade street. Lovely pool area very comfortable sundress and mattresses. This is our second time at the this hotel we are taking Deluxe room with breakfast and diner at this visit the soft drinks during the diner was free on self serving. We will be back all times to this hotel when visiting Sunny Beach.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear Guest, We are very happy to know tat you like our hotel and services ! Our Team works hard to ensure that our guests receive the highest level of service available and it is our pleasure to read that the effort went to by the staff to make your stay as comfortable as possible. Please let us know when you will be returning to Sunny Beach, as we would love to welcome you back. Warmest regards Ivan Todorov General Manager

"Perfect holiday"

5
User 16/07/2019

An amazing hotel. Location is perfect, very close to the sea and to the center. The room was clean and stylish. All staff was very friendly and always ready to help. I really enjoyed my stay and would recommend it to everyone.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Danaia, What a great review you shared .... We are glad to know that you like our hotel, location and the outstanding customer way of satisfaction! Our Team works hard to ensure that our guests receive the highest level of service available and it is our pleasure to read that the effort went to by the staff to make your stay as comfortable as possible. Please let us know when you will be returning to Sunny Beach, as we would love to welcome you back. Warmest regards Ivan Todorov General Manager

"Good Hotel"

4
Dedwanderer, Aberdeen, United Kingdom 15/07/2019

The hotel is in a good position and rooms kept clean. We only booked breakfasts which was a buffet, it had a good choice of food but the cooked food was always Luke warm to cold. Only complaint really.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear Guest, Thank you for your recent stay with us!. We are more than happy to understand you like our hotel, location and services. Our management highly respect all comments and recommendations made by our guest and your point of view will be placed under consideration. We do believe to see you soon be our guest. Warm regards Ivan Todorov general Manager

"Excellent"

5
User 12/07/2019

I was there for a holiday with my girlfriend,very nice hotel and excellent customer service.The room was very good,modern and clean.Staff is friendly and smiling all the time.Definitely will come next year.

"BWP PREMIUM Inn - the best hotel in Sunny Beach, Bulgaria."

5
User 12/07/2019

The hotel BWP Premium Inn in Sunny Beach is the perfect clean and calm place for a family vacation. I thank to the kind staff at the hotel. I will definitely come back there next summer with my family and friends!

"Excellent hotel with very good customer service"

5
User 12/07/2019

Visited the hotel in August last year and cannot wait to go back again next month. The hotel is located in a lovely, quite area. It is well furnished, clean and tidy. The staff are helpful and supportive and the swimming pool area is great for families with children. Thank you for making mu stay great and looking forward seeing you again next month.

"Had a wonderful stay"

5
User 12/07/2019

My partner and I visited Bulgaria for the first time, we stayed half board. The room was modern, spacious and quiet and was immaculately cleaned daily. It had a nice decor and carpet. The restaurants were light and airy. The food was excellent and definitely up to par with some of the best places we've been to. Everything was fresh and delicious and there were a lot of options to choose from. All the staff were very kind and and went out of their way to help us with anything we needed. Overall we had an amazing holiday, we would recommend this hotel.

"Lives Up to Its Name"

5
User 12/07/2019

I have been to so many hotels in Burgas including some of the biggest like Chaika Beach and Kuban but none of them had the quality Best Western Plus Premium Inn had. - Food was really good. I especially enjoyed their desserts. - I especially want to thank Martin in the reception for his helpful attitude. He is always cheerful. - They have FREE Wifi and Wifi quality is amazing. You get a high-quality connection from rooms and reception as well. - Furniture quality in the rooms is also really good. I cannot always have a good sleep in hotels' beds but here there was no problem for me. - I also want to thank cleaning ladies for clean rooms. - You can always see the general manager Mr. Ivan around making sure everything goes as planned. - They also have a small but beautiful casino in the hotel if you wish the try your luck. Will definitely visit back this summer. I really enjoyed my time over there. Thank you for reading my comment. Wish you a holiday as pleasant as mine.

"Weeks break"

4
User 02/07/2019

This hotel was lovely to stay in, staff were always friendly at the front desk. Food was also good and I never rarely eat at the hotel but it was better then some of the local restaurants near by. The rooms were cleared every day but bed linen was not changed every day not to sure if it was changed at all to be honest but we didn't let one little spoil our stay

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Nicola, Thank you for your recent stay at Best Western PLUS Premium Inn! We are more than happy to know tat you had a great stay with us and you like our food, rooms and cleanses . I would like mention that the bed line are changed regular on 2-3 days, in case you need to be change more you may fell free to contact our Front office desk. I do hope to seeing be our guest again. Warm regards Ivan Todorov General Manager

"Nice holidays in lovely hotel in the cente"

5
User 02/07/2019

We spent our holidays in very nice and modern hotel in the centre of Sunny Beach and we enjoyed it a lot! The hotel itself is very clean, rooms are cosy and the stuff working there is nice and helpful. The locacion is perfent! Everything you need is nearby. There is a pool with 2 slides, so you can enjoy the funny time in the area of the hotel and use all the all inclusive benefits. The food is soooooo delicious! Variety options to choose, so everyone can find his taste. Thumb up for the Chef! Thanks a lot to all from the hotel team! We had a pleasure stay there! :o) See you next time. Regards, Pavla :-)

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Pavla, What a great review ! Our Team works hard to ensure that our guests receive the highest level of service available and it is our pleasure to read that the effort went to by the staff to make your stay as comfortable as possible made your stay so special. I do hope you will enjoy the rest of your stay with us! Ivan Todorov General manager

"Lovely modern hotel"

5
woodywood78, Birmingham 02/07/2019

Currently at the hotel on day 5 of 7. Great location just a few minutes from flower street and a few minutes to the cheapest bar we found in Sunny Beach (Iglika). Rooms are very modern with air conditioning. The walls are really thick and can't hear anything next door. The hotel has a big mix of guests from all over the world. Breakfast was a bit of a let down for me. Only 2 toasters and always a queue, a couple more cheap toasters would be good. Only 2 lifts for the hotel so waiting for those all holiday was slightly annoying. We only had bed and breakfast so can't comment on the lunch and dinner. We always managed to get a sun bed by the pool but there was a limited amount and I'm sure a few people went without if was late down to the pool as they were all taken most of the day. Overall we had a nice stay and I would definitely stay here again and recommend to friends.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Guest, Thank you for your recent stay at Best western PLUS Premium Inn! We are very glad to know that you like the location of the hotel, our rooms. I am pleased to let you know that we put two more toasters on the buffet table. Our Team works hard to ensure that our guests receive the highest level of service available and it is our pleasure to read that the effort went to by the staff to make your stay as comfortable as possible made your stay so special. I do hope you will enjoy the rest of your stay with us! Ivan Todorov General manager

"No no no..."

1
No1JMX, Lancaster, United Kingdom 30/06/2019

The hotel, at first, seemed lovely. Very new and modernised and I was looking forward to a great stay! (Before I start this review, I would like to give credit to Ivan, the front office manager, who was on reception every day, he knew everyone's names off by heart and generally made people smile). However... I booked and paid for the package, which was advertised AND STILL IS as a 24 hour bar, included in the all inclusive stay. However, when I got there, there was a limited drinks service only. The staff were reluctant to admit it was their fault and passed the blame from person to person The snacks of pancakes, hot dogs etc never ran. Instead, you are told to go to the restaurant where there are sandwiches on offer, there are waffles however you have to find someone to ask them to make one for you which takes 15 minutes!! The majority of the food is inedible, and which parts left is edible is not to a tourist nature whatsoever. You would think in an All Inclusive resort that pizza, chicken nuggets etc would be on offer. Nope, you can have a lovely choice of rabbit meat or chicken liver on offer! The children's faces when they see the only thing they can eat is chips is implausible for an all inclusive resort to serve this in a place such as Sunny Beach. What was left to eat of the food was hot on the outside, but cold in the middle. The burgers (on the one day they were out) were in-fact raw, and the chef not caring the slightest saying that is how he does things in this hotel? The drinks offering is somewhat limited to everyone. There is cocktails spirits soft and hot drinks etc, but nothing tailored directly to children (e.g. milkshake, slush etc). Regardless to the board basis you go, beware that the balcony has probably never been cleaned and will not be cleaned! It looked like there was a form of grime or mould growing. The cleaners went on the balcony once it seemed, and that was just to sweep up. The pool seemed exceptionally small, anymore than 6 people in at a time what mean you were trying to avoid each other. There is another pool attached to that which is the same size, however that is where the slides arrive and you are at risk of getting splashed! There was absolutely no entertainment anywhere in the hotel, even no animation team! Looking back, it seemed more a hotel than a tourist hotel that you would tend to find abroad and standards seemed low throughout. I have attempted to contact the hotel to discuss the matter further, however I was told that the issues was dealt with while I was there? I will not return. However if someone forced me, I would only return room only.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Guest, Thank you for your recent stay with us! Our Team works hard to ensure that our guests receive the highest level of service available and it is our pleasure to read that the effort went to by the staff to make your stay as comfortable as possible made your stay so special. I would like to note that - our All Inclusive PLUS package with 24 hours open bar is only in the period 2nd of April to 31st of May - it is published on our official web site and in all descriptions available in the hotel guest directory. Our pool are is designed for pleasure to be practicable or adults and kids is well, the splash pool is in use if only sliding to our great Water slides . Regarding the food and beverages - there is huge varieties from hot drinks, including Italian espresso, spirits, wines, cocktails - note that all soft drinks a original Coca Cola products and we do served freshly juices for kids and alcohol free cocktails. The food and is international cuisine and of course if you would like to order a dishes is a appropriate time to wait up to 15 min. in order to be served fresh food. Warm regards Ivan Todorov General Manager

"Friendly efficient staff, clean modern hotel in the centre of town"

4
Tony L, Bath, United Kingdom 29/06/2019

The staff particularly reception and cleaning are very friendly and helpful. The bedrooms are very nice and very clean Being in the centre of town it can be noisy outside until the early hours but when you close your balcony door the air conditioning starts up so you can get peace and quiet and stay cool. I'm English and the food is fine. The hotel have to cater for a wide range of nationalities and preferences and they seem to manage it well. The bacon and eggs at breakfast are a bit odd though. If you fancy a change there a lot of local bars and restaurants within 5 minutes walk and you can get a good meal and drink for £15-£20 pp or even as cheap as £5 if you watch out for the daily deals The hotel WiFi isn't at all good. Even twitter/Facebook/emailing are tricky as the wifi seems to disappear every couple of minutes. I don't blame the hotel though as with lots of people staying the data demands must be huge and thankfully the signal from the local phone company Telenor is very strong - so my advice would be increase your mobile data package for the duration of your stay

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Tony, Thank you for your recent stay with us! We are more that happy from that you like our hotel and our services. The management of the hotel highly appreciate all review and comments of our guests and all of your marked point will be under consideration to be improved. We do hope to seeing again be our guest! Warm Regards Ivan Todorov

"Lovely hotel"

5
Elen V, Tel Aviv, Israel 25/06/2019

Amazing hotel accompanied by professional and helpful staff !!! Me and my spouse spend 3 overnight in the end of May 2019 . we spend a fabulous time in Best Western PLUS Premium Inn It is the only one place I ever been without any remarks, all details passed the designed, the service is on top level. I do recommend the hotel, Amazing hotel accompanied by professional and helpful staff !!! Me and my spouse spend 3 overnight in the end of August 2016, we spend a fabulous time in Grand hotel Central. It is the only one place I ever been without any remarks, all details passed the designed, the service is on top level.We will be back definitely.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Elen, Thank you so much for taking the time to evaluate your stay at Best Western PLUS Premium Inn.. We are so glad to know that we were unique and could not fault anything. In regards to the design, please note that since your stay in May, we have new furniture in all our pool area, therefore you will like us even more. We hope to welcome you very soon. Ivan Todorov General Manager

"המלצה וביקורת על מלון best western plus premium inn"

5
User 22/06/2019

I flight to burgas with friend. I want to thanks first to sunny-beach, it was a great place, wonderful people ! Best western plus premium inn its a great hotel. We always getting a excellent service. to thanks the greatest service reception olga,without ther help, the service was .notting If you want to have a wonderful vacation, choose best western plus premium inn hotel. If you are israelis, there is a israrli guy ,named Haim, he can help you with everything. I'm sure that i will come back to sunny beach,Burgas.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Guest, What a great review you left for us and other travelers to read! Our Team works hard to ensure that our guests receive the highest level of service available and it is our pleasure to read that the effort went to by the staff to make your stay as comfortable as possible made your stay so special. Hope to welcome you back very soon. Ivan Todorov General Manager

"Fab hotel - fell like at home"

5
User 22/06/2019

A great hotel in super central location and on only 3 min walk to the beach. Outstandig service at all dep very friendly staff. Very clean and comfortable rooms, we did enjoy the pool and water slides just was a great fun. We will be back

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Elsinore, Thank you ! What a great review you left for us and other travelers to read! Our Team works hard to ensure that our guests receive the highest level of service available and it is our pleasure to read that the effort went to by the staff to make your stay as comfortable as possible made your stay so special. Hope to welcome you back very soon. Ivan Todorov General manager

"Definitely the Best Best Western I've ever stayed in."

5
scootergirl1, Stockton-on-Tees, United Kingdom 22/06/2019

Wish I had taken more pictures to show how lovely this hotel was.Ive never seen so much cleaning going on.It was beautiful,shiny and new inside and out, the staff were lovely, the pool was amazing and we always got a Sunbed no matter what time we strolled down.The hotel was very centrally located, 5 minutes walk to Flower street and 10 mins walk to the beach.We will be back, thank you for a fab holiday.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Thank you ! What a great review you left for us and other travelers to read! Our Team works hard to ensure that our guests receive the highest level of service available and it is our pleasure to read that the effort went to by the staff to make your stay as comfortable as possible made your stay so special. Hope to welcome you back very soon. Ivan Todorov General manager

"Holiday "

5
danail759, Nessebar, Bulgaria 21/06/2019

Good hotel for family holidays. Perfect location at the heart of Sunny Beach. Very good breakfast and fast service. Large and comfortable rooms. Gorgeous aquapark. Restaurant alacard with European menu.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Thank you very much for your top score following your recent stay at Best Western PLUS Premium Inn. We are glad to learn that you really enjoy your stay with us from your arrival to your departure and you really like the hotel, the water slides, the food and the staff. Our team works hard to ensure that our guests receive the highest level of service available and it is our pleasure to read that the effort went to by the staff to make your stay as comfortable as possible. Please let us know when you will be returning to Sunny Beach as we would love to welcome you back. Warm regards Ivan Todorov General Manager

"Holiday with friends."

5
User 21/06/2019

We have just returned from the best western premium hotel in sunny beach We could not find any fault with the location the staff and the hotel. We will return we had excellent service from the hotel staff especially, 123 look.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Thank you Dear Ann G, What a great review you left for us and other travelers to read! Our Team works hard to ensure that our guests receive the highest level of service available and it is our pleasure to read that the effort went to by the staff to make your stay as comfortable as possible made your stay so special. Hope to welcome you back very soon. Ivan Todorov General manager

"No drinking water for all-inclusive customers"

2
Maria G G, Espoo, Finland 20/06/2019

We needed some drinkable water after 12 o'clock at night. Since we paid for 'all-inclusive', we turned to the bar. After noticing that the crane wasn't working, the bartender admitted that water is NOT included in 'all inclusive' and we need to pay for it in bottles separately or drink it directly from our room's water cranes. We tried to explain him that we needed some drinkable water, for which we have paid, but the Customer Relation person was insistent and we left the bar with no water. We had to take the water from our mini bar and pay for it later. Apparently, as there were 3 of us, there was not enough water for all. That's why as recommended by the Customer Relation, we drank water from our room's crane. All of us did feel the consequences, as the next day our stomachs were not feeling well. If I had known that water is not included in 'all-inclusive', I would have chosen another hotel or definitely wouldn't have paid for 'all-inclusive'. I do understand that different kinds of technical problems happen, but this doesn't allow your hotel staff to play with the health of their customers.

"Nice Friendly Hotel "

5
Frankong, BRIGHTON, UNITED KINGDOM 18/06/2019

I stayed at this hotel for a week with my son. The hotel was modern and very clean. Our room was large with balcony. It has a fantastic central location. We had Breakfast included which was plentiful and fresh with all you could want. The staff were friendly and the place was safe. Plenty of sun beds and chairs by the pool. Having been to sunny beach six times this was by far the best hotel I've stayed in. If you want to do any excursions I recommend Vangel Shimov a local excursion operator with offices throughout sunny beach which will pick you up from Premium Inn.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear Guest, Thank you for your recent stay at Best Western PLUS Premium Inn! What a great review you left for us and other travelers to read! We are very happy to know that you are happy from our extraordinary service our hotel and location. Our Team works hard to ensure that our guests receive the highest level of service available and it is our pleasure to read that the effort went to by the staff to make your stay as comfortable as possible made your stay so special. Hope to welcome you back very soon. Ivan Todorov General manager

"Nice Waterpark and location"

5
User 16/06/2019

The staff is very friendly. The rooms are tidy and comfortable. Nice location near the center and the beach of Sunny Beach. The food is delicious and abundant. This is the place which we'd love to visit again.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Thank you! What a great review you left for us and other travelers to read! We are very glad that you like our comfort rooms and food! Our Team works hard to ensure that our guests receive the highest level of service available and it is our pleasure to read that the effort went to by the staff to make your stay as comfortable as possible made your stay so special. Hope to welcome you back very soon. Ivan Todorov General manager

"Lovley clean hotel with small but clean pool"

3
fooooody123, Gateshead, United Kingdom 13/06/2019

I stayed here on my own for a holiday and a rest from work. My room was beautiful and the maids did an awesome job of cleaning. They really were the best part of the hotel for me. The staff do there best to help when called upon. The food was awful, however this is a mark up from the rest of sunny beach. You can fill your stomach with food that goes down, but it certainly isn't enjoyable. I wouldn't stay again. This little guy in the photo really made my stay.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Guest, Thank you for your recent stay at Best western PLUS Premium Inn! We are glad to know you like our rooms and the cleaning service we do providing. The management of the hotel highly appreciated all comments and remarks from our Guests and immaterially actions will be taken under consideration. Our Team works hard to ensure that our guests receive the highest level of service available and it is our pleasure to read that the effort went to by the staff to make your stay as comfortable as possible made your stay so special. Hope to welcome you back with improved services. Ivan Todorov General manager

"Great value for money"

4
User 11/06/2019

We stayed here all inclusive, my husband, 13 year old and myself for one week. The hotel is very clean downstairs and our room was very spacious. Staff always seemed to be busy and took pride in their hotel. Food. Not the best range I've seen on all inclusive packages. There could be more choice but it was the beginning of the the season and we never went hungry. Ice cream served during the day. One issue.... the toaster! One 4 slice electric toaster for a full breakfast room of diners is insufficient, especially when it only cooks one side. Every morning the queue for the one sided toast got larger! Surely a commercial one could be sought? Drinks. Local drinks and usual over the top measures, but my son enjoyed the non alcoholic cocktails and once again we didn't go thirsty. Pool. The pool was good with two slides to cool down during the afternoon, they close at 6pm. The pool was well maintained, and we could get a seat or a lounger around the pool most days. Room. Our room wasn't cleaned well at all. I don't think the floor was mopped or the sink washed around at all. Sheets were changed twice in the week we stayed but we always had fresh towels. I usually leave our chamber maids our left over currency but the standard was so poor I tidied most days myself. Overall I would stay at this hotel again. It's central but far enough away so that you are not kept awake with the noise from the centre.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear Guest, Thank you for your recent stay with us! We are glad to know you like our rooms, pool area, water slides and service. I would like to let you that we take immediate actions and put 2 more toasters on the buffet. We do hope to seeing you soon be our guests. Warm Regards Ivan Todorov General Manager

"Lovely Holiday"

5
jaxtrips64, Crediton, United Kingdom 10/06/2019

We have just come back from a weeks bed and breakfast stay. The breakfast was good plenty of choice. Lovely cappuccino, agree with previous comment about not enough toasters as only have one. Our room a double deluxe room was lovely and spacious and kept very clean, amazing shower. The balcony had plenty of room and looked out over the town which although a busy place we were never bothered by noise outside. Pool area was nice but quite small but managed to get sunbeds when we wanted to. Pool water was a bit cold getting in but you soon got used to it. The location of the hotel was very good only 5 mins and your out on the main strip and just a bit further to the gorgeous and massive beach. The staff were polite and friendly and clearly worked very hard to keep the place looking clean and welcoming. Thanks for a lovely relaxing week away.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Guest, Thank you for your top score for your visit at Best Western PLUS Premium Inn. We are glad to know that you enjoy your recent stay with us and our provide customer service satisfaction. Our staff is passionate and caring all the way and that consistency is key to a great stay, thank you for pointing out the excellent job our team is performing. We are waiting to seeing you soon, we would be delighted to welcome you back. Warm regards, Ivan Todorov General Manager

"This was the best"

5
johnblade131, Birmingham, United Kingdom 06/06/2019

We visited in May ,we had a perfect holiday ,lovely room,staff all helpful ,stayed bed and breakfast,food was very good plenty of choice,restaurant staff excellent ,we paid for evening meal ,we enjoyed these as well but if you do not like pork or fish not for you.Bulgarian food very different to English ,but we enjoyed the change.The Casino is the best good machines and friendly staff(take your passport)

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear Guest, Thank you for your recent stay at Best Western PLUS Premium Inn! What a great review you left for us and other travelers to read! Our Team works hard to ensure that our guests receive the highest level of service available and it is our pleasure to read that the effort went to by the staff to make your stay as comfortable as possible made your stay so special. Hope to welcome you back very soon. Ivan Todorov General manager

"Great holiday with family and friends"

4
735mattyb22, Corby, United Kingdom 04/06/2019

What a wonderful holiday in Bulgaria. The hotel was very well maintained and cleaned all day. The rooms were also cleaned once a day with very friendly staff. We even came back to at 23:30 one night and the cleaner was still cleaner and bleaching floors. We were just bed and breakfast and it was alright for a couple of days with a bit of variety but we ended up going out to a place called (Mandarin with full English and Scottish breakfast, even going there for lunch and dinner. A full English was 4.98 Kev's witch is £2.50 and well worth it ). The rooms were very well decorated and the beds were super sized. We had a family room with 2 big double beds and a pull out sofa bed with a memory foam mattress. All beds were very comfortable. We had 3 balconies but the views are not that good as we were in the centre of town. My only issue was because we were only bed and breakfast were not allowed any tea and couldn't even buy it which was very annoying. ( bring tea bags ). The air con was not very powerful but done just enough, wouldn't want to be there if 30 degrees plus. The beach is a ten minute walk. The water was cold but as the weather was getting hotter it did warm up. Same with the pool it was very cold but like everything you get accustomed to it eventually. We done a safari which I recommend and also the aqua park paradise which was a great day out. Overall it was a very enjoyable holiday for us all and would go back tomorrow.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear Guest, What a great review you left for us and other travelers to read! Hope to welcome you back very soon. Ivan Todorov General manager

"Best hotel in sunny beach"

5
Margaret Eck D, Glenrothes, United Kingdom 04/06/2019

I have stayed in many hotels in sunny beach.The hotel is squeaky clean,food excellent,staff could not be any more friendly.central situation great for all amenities.All future holidays will definitely be at best Western.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Thank you ! Your score is just what we looking for. Our staff is passionate and caring all the way and that consistency is key to a great stay, thank you for pointing out the excellent job our team is performing. Hope to welcome you back very soon. Ivan Todorov General Manager

"Lovely Hotel"

5
1061helen, Manchester, United Kingdom 29/05/2019

Great Location, Spotlessly clean, lovely breakfast wide range to choose from. bed was a little hard but still ok for temporary use, 10 days for us. room cleaned and fresh towels every day, would recommend to anyone

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Guest What a great review you left for us and other travelers to read! Our Team works hard to ensure that our guests receive the highest level of service available and it is our pleasure to read that the effort went to by the staff to make your stay as comfortable as possible made your stay so special. Hope to welcome you back very soon. Ivan Todorov General Manager

"wonderful luxury hotel"

5
User 26/05/2019

stayes there recently for May bank holidays lovely staff, who was always willing to help. Lovly clean room which I am sure are cleaned twice per day. The location is also perfect and a very accessible to a pleanty of shops.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Thank you ! Your score is just what we looking for. Our staff is passionate and caring all the way and that consistency is key to a great stay, thank you for pointing out the excellent job our team is performing. Hope to welcome you back very soon. Ivan Todorov General Manager

"Modern hotel with outstanding service"

5
ayhanbayrama, Ruen, Bulgaria 26/05/2019

We do really enjoyed our stay, the hotel is modern extremely friendly and helpful staff serving you. We had Deluxe room very spacious equipped well. We are very inprese6from the pool area and fun kids had on the slides. Hope to back one more time this summer3

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear Guest Thank you very much for your top score following your recent stay at Best Western PLUS Premium Inn!. We are glad to know that you enjoy your stay with us and you like the location of the hotel within walking distance of many sights in Barcelona, the rooms and the staff. Our staff is passionate and caring all the way and that consistency is key to a great stay, thank you for pointing out the excellent job our team is performing. Best regards, Ivan Todorov General Manager

"Great Service and Modern Hotel"

5
Amfibia, Vienna, Austria 19/05/2019

We stayed at Best Western PLUS Premium Inn for three nights with friends and received a warm welcome. The rooms are new furnished with stylish design, fast Wi-Fi connection, free safebox in the room. The hotel is very central located- 5 minutes away from the beach, from the shopping street and from the central bus station. The staff was very nice and kind.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Thank you Dear Guest! We are glad to know that you had a lovely stay with us and you like our rooms and services. In addition I would like to let you know that we have new furniture around the pool area. Please let us know when you will be returning to Sunny Beach, as we would love to welcome you back. Kind regards Ivan Todorov General Manager

"Hyvä ja siisti hotelli, good and clean"

5
Tuulairene, Helsinki 09/05/2019

Kaikki kohdallaan ja palvelu erinomaista. Specially I want To thank Martin and Heim. Their service was exellent. The situation of the hotel was quite good. It was not too far from the beach. The breakfast was also OK.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Thank you for your recent stay at Best Western PLUS Premium Inn! What a great review you left for us and other travelers to read! Our Team works hard to ensure that our guests receive the highest level of service available and it is our pleasure to read that the effort went to by the staff to make your stay as comfortable as possible made your stay so special. Hope to welcome you back very soon. Ivan Todorov General manager

"A nice surprise"

4
danatel2017, Bucharest, Romania 08/05/2019

We've stayed, a party of 5, in this hotel 4* during the Easter holiday. It was a good choice, as the hotel seems to be new or rehabilitated. The staff was nice and helpful. The rooms were very clean as well as the bathroom. All seems to be new or very well maintained, including the restaurant and the swimming pool.The rooms have a good and comfortable size and a nice balcony. We had all inclusive, good enough. I strongly recommend this hotel, close ( 7 minutes walking) to the large beach of Sunny Beach.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Thank you so much Dear Danatel! We are so glad to know that you like our Hotel at all and the provided services. I do hope to welcome you again. Warm regards Ivan Todorov General Manager

"Best western premium inn hotel"

5
User 07/05/2019

It was one of mine best vacations.The personal was really kind and helpful. The room was very clean. Its close to really good casinos and clubs also the hotel is near to beach. Im thankful to all of team.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Thank you Dear Guest! We are glad to know that you had a lovely stay with us and you like our rooms and casino Our staff is passionate and caring all the way and that consistency is key to a great stay, thank you for pointing out the excellent job our team is performing. Please let us know when you will be returning to Sunny Beach, as we would love to welcome you back. Warmest regards Ivan Todorov General Manager

"5"

5
User 05/05/2019

A wonderful hotel, clean rooms and a bathroom, a nice outdoor area, a nice pool. The restaurant and the kitchen are at a very good level. Exceptionally delicious food and good local wines. I highly recommend it both the hotel and the restaurant .

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Guest, We are glad to know that you had a lovely stay with us and you like our service ! We are more than happy to understand that you like our hotel and services. Our staff is passionate and caring all the way and that consistency is key to a great stay, thank you for pointing out the excellent job our team is performing. Please let us know when you will be returning to Sunny Beach, as we would love to welcome you back. Warmest regards Ivan Todorov General Manager

"Perfection"

5
E7172YF_, London, United Kingdom 05/05/2019

The best hotel in sunny beach if you are looking for a nicee place to chill out with your family or friends this is the right place. Everything was great the food bevereges and the hotel stuff attitude was great I hope I be back soon :)))

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Thank you Dear Guest! We are glad to know that you had a lovely stay with us and you like our service ! Our staff is passionate and caring all the way and that consistency is key to a great stay, thank you for pointing out the excellent job our team is performing. Please let us know when you will be returning to Sunny Beach, as we would love to welcome you back. Warmest regards Ivan Todorov General Manager

"You must visit!"

5
User 03/05/2019

Perfect hotel in the center of Sunny Beach! Everything is 2 minutes ... We strongly recommend! The staff is very polite, the food is good, the hotel is very clean ... Place for both business trip and family vacation.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear Guest, Thank you for your recent stay at Best Western PLUS Premium Inn! What a great review you left for us and other travelers to read! Our Team works hard to ensure that our guests receive the highest level of service available and it is our pleasure to read that the effort went to by the staff to make your stay as comfortable as possible made your stay so special. Hope to welcome you back very soon. Ivan Todorov General manager

"Wonderful Stay!"

5
Kmmh65, Kuwait City, Kuwait 30/04/2019

This is my second time at Premium Inn! I had a wonderful stay. I loved the food, the rooms were perfectly cleaned and smelled good everyday, perfect size, very convenient for me and my family. My children were very happy with the pool and the slides! The location itself was very nice as it's very close to the beach and the Main Street of the resort, where all nightlife attractions are found. The staff were friendly and helpful at all times. I highly recommend Best Western ! I will be coming back soon with my family!

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Thank you Dear Guest! We are glad to know that you and your family enjoyed our water slides ! In same time would like to let you know we have a new furniture all around the pool area Our staff is passionate and caring all the way and that consistency is key to a great stay, thank you for pointing out the excellent job our team is performing. Please let us know when you will be returning to Sunny Beach, as we would love to welcome you back. Warmest regards Ivan Todorov General Manager

"Amazing stay!"

5
User 18/04/2019

We had an amazing time at the property. Excellent customer service, very responsive staff and great accommodations, perfectly clean. The food is one of the best! With its top location we highly recommend it!

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Tnak you Dear Dimitar! We are glad to know that you had a lovely stay with us and you like our Food and location. Our staff is passionate and caring all the way and that consistency is key to a great stay, thank you for pointing out the excellent job our team is performing. Please let us know when you will be returning to Sunny Beach as we would love to welcome you back. Warmest regards Ivan Todorov General Manager

"Excellent vacation!"

5
User 18/04/2019

We loved that hotel. The staff was very nice, kind, polite and smiley. The room was very clean, tidy and with modern design. We will recommend the hotel to our friends and definitely we will go back. Brilliant staff, relax atmosphere and great hotel!

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Tnak you Dear Ekaterina! We are glad to know that you had a lovely stay with us and you like our rooms and design! Our staff is passionate and caring all the way and that consistency is key to a great stay, thank you for pointing out the excellent job our team is performing. Please let us know when you will be returning to Sunny Beach, as we would love to welcome you back. Warmest regards Ivan Todorov General Manager

"The best ever property on Sunny Beach"

5
Iva D, Burgas, Bulgaria 17/04/2019

Once you chose Sunny Beach for your holiday, you don't need to think any further - just book with the Best Western Premium Inn hotel - the best property there...You will indulge with modern and newly furnished room with WiFi, water and kettle, enjoy lavish buffet for all breakfast, lunch and dinner and feel at home with the warm welcome provided by the young and friendly personnel.....only one problem thought - you wouldn't want to leave.....

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear Iva! Thank you for your recent stay at Best Western PLUS premium Inn! What a great review you left for us and other travelers to read! We are very happy to know that you enjoyed our Buffet table at breakfast, lunch and dinner time. I would like to let know that our Wi-Fi broadband is improved and upgraded for downloads of movies. Our Team works hard to ensure that our guests receive the highest level of service available and it is our pleasure to read that the effort went to by the staff to make your stay as comfortable as possible made your stay so special. Hope to welcome you back very soon. Ivan Todorov General manager

"Great hotel"

5
User 16/04/2019

Excellent location, very friendly and helpful staff. Spotlessly clean rooms, very good breakfast, Wifi fast and reliable - included in the price. Must be one of the very best hotels in the area. I recommend! Best regards, Kari Jaatinen Finland

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Thank you Dear Kari! What a great review you left for us and other travelers to read! Our Team works hard to ensure that our guests receive the highest level of service available and it is our pleasure to read that the effort went to by the staff to make your stay as comfortable as possible made your stay so special. Hope to welcome you back very soon. Ivan Todorov General manager

"Lovely hotel"

5
gutterballet, Sofia, Bulgaria 15/04/2019

Beautiful hotel. The staff were nice and friendly, very helpful, when needed. The rooms were spotless and comfortable. Felt very relaxed and safe within the hotel, loved the experience. The food was great.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Guest, Thank you for your visit at Best Western PLUS Premium Inn!. We are glad to know that you enjoy your stay with us and you really love the hotel and you like the rooms and the food. I do hope to welcome you again soon. Warm regards Ivan Todorov General Manager

"Best costumer service!"

5
User 12/04/2019

We visited sunny beach and stayed in this hotel for 5 nights. Everything was perfect. Specially i want to thank Martin (reception), Hasan (bartender) and Zylia (waitress). Guys, keep up the good work!

"The best"

5
Expedition375513, Sunny Beach, Bulgaria 12/04/2019

A great hotel, amazing service, a prime location near the beach. A refined ambience both in the rooms and in the common areas! I recommend! A great pool combined with an aqua park. Very good for both family holidays and business meetings.

"Beautiful hotel"

5
T5281DG_, Sofia, Bulgaria 05/04/2019

I just spend 2 nights at this hotel and enjoyed every single minute of it. Everythink was of high standarts, the staff execellent, room lovely, beds very comfortable. The location is just great. We will back again with sure

"Wonderful staff a d overal service"

5
Sava A, Burgas, Bulgaria 05/04/2019

Everything was superb, from the room to the staff. Location is excellent and easy to be reached by car. Breakfast was superb.the Wi-fi is Free and very good. Would definitely returnt to this hotellll.

"Very cordial, friendly and helpful staff"

5
User 17/03/2019

We arrived rather late at night, but got greeted with the warmest welcome! I am gluten and lactose intolerant and the hotel staff ensure I have breakfast every morning cooked and served expecialy for me. I do apprishieted the complimentary coffee in room and a parking lot.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Maria, Thank you si much for taking the time to evaluate your stay at Best Western PLUS Premium Inn! Our staff is passionate and caring all the way and that consistency is key to a great stay, thank you for pointing out the excellent job our team is performing. We do hope to seeing you soon. Warm Regards

"Sunnybeach"

5
User 17/03/2019

Was in the hotel last year, at the end of the season. My room was clean and nice with view over the pool. I became a BW member for free. The breakfast was good enough. the slides at the pool we liked a lot. The beach and centre were very near and big shop oposite the hotel.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear Iva, Thank you for your top score for your visit at Best Western PLUS Premium Inn. We age glad to know you enjoyed your stay with us and you like our central location within walking distance of many sights of Sunny Beach, the lovely room with view. Please come back soon, we would be delighted to welcome you back. Warmest regards.

"Perfect "

5
User 17/03/2019

The perfect place for a vacation. The location and the accommodations were absolutely perfect. Polite, well spoken and friendly staff. Excellent restaurant and amenities. We will come again next summer!

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear, Thank you for your top score for your visit at Best Western PLUS premium Inn! We are glad to know that you enjoy your stay with us and you like our central location within walking distance. Our staff is passionate and caring all the way and that consistency is key to a great stay, thank you for pointing out the excellent job our team is performing. Please come back soon, we would be delighted to welcome you back. Warm regards,

"Good Hotel ,excellent location"

5
User 13/03/2019

excellently located,the hotel is a 5 minute walk to the beach We received an unexpected room upgrade on arrival and were very impressed with the size of the room and amenities -the complimentary coffee was really welcome in the mornings.... The service and rooms are great too.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear, Thank you so much for taking the time to evaluate your stay at Best western PLUS Premium Inn. We are so glad to know that we were excellent and could not fault anything. In regards to the design, please note that since your stay, we have refurbished at all seating area around the pool. We hope to welcome you very soon. Warm regards

"Thanks a lot!"

5
User 12/03/2019

Many thanks to the friendly staff! We had a problem and the staff handled it very professionally and offered a solution demonstrating understanding and compassion. I would definitely recommend this hotel

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear Petya, Thank you for your recent stay with us! Comments like yours is what make us keep up the good work. We sincerely hope to welcome you back very soon. Best regards

"Great hotel"

5
User 06/03/2019

The hotel was beautiful, great location and the staff was very accommodating to all my needs. Everyone was nice and helpful. Will definitely be back! The atmosphere is nice and cozy, we spent great time.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear Daniela, Thank you so much for taking the time to evaluate your stay at Best western PLUS Premium Inn. We hope to welcome you very soon. Warmest regards

"Fabulous hotel. Would go back in a heartbeat"

5
User 06/03/2019

The staff was incredibly friendly and helpfu, pool area and restaurant were top knotch, as was the other in house Pool Bar. The genius design of the room created so much extra space which helped make the small rooms feel much larger. The feeling in the entire hotel was luxurious and we would stay there again over any other hotel in Sunny Beach.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear, Thank you so much for taking the time to evaluate your stay at Best western PLUS Premium Inn. We hope to welcome you very soon. Warmest regards

"We absolutely cherish our 4 night stay"

5
Bili D, Ruse, Bulgaria 04/03/2019

From the minute we walked in it was full of warmth and generosity. Martin (the front office manager was just ridiculously charming) and so were his colleagues (hate myself for not writing down their names). They upgraded us to a suite (without us even asking) and put the kids right next door...perfect. From Pool Bar to suggestions to just joking around with the kids they made us feel very welcome. This place will most certainly be our choice again in Sunny beach. The water slidesr with pool is so quaint with the best sunrise. Breakfast staff also lovely and a good selection. Again most importantly they were genuinely friendly with our children which is a big plus to make us comfortable. This hotel has “great customer service” written all over it.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear Bili, Thank you for your recent stay with us! Comments like yours is what make us keep up the good work. We sincerely hope to welcome you back very soon. Best regards

"Very good hotel"

5
User 15/02/2019

Love the treatment we received. Staff very friendly and helpful and made us feel like important guests every time we interacted. 5 minutes walk to the center and to the beach. Rooms were really lovely and kept spotlessly clean. Breakfast was really good, buffet style with a really good selection

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear, Thank you so much for taking the time to evaluate your stay at Best western PLUS Premium Inn. We hope to welcome you very soon. Warm regards

"The best place in Sunny Beach :)"

5
User 12/02/2019

Very COMFORTABLE, EXCELLENT LOCATION, NICE SIZE OF THE ROOM, Cleanliness, Friendly and professional staff, very good value of money. Very nice place for a good rest. Amazing restaurant with good food :)

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear Elena, Thank you so much for taking the time to evaluate your stay at Best western PLUS Premium Inn. We hope to welcome you very soon. Warm regards

"Really good and lovely hotel"

5
User 12/02/2019

It was a great time spent in the hotel! Excellent service and great hospitality! Thank you, guys,for all of your job, doing for us! And at least, very good location! Absolutely recommended this hotel.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear, Thank you so much for taking the time to evaluate your stay at Best western PLUS Premium Inn. We are so glad to know that we were exellent and could not fault anything. In regards to the design, please note that since your stay, we have refurbished at all seating area around the pool. We hope to welcome you very soon. Warm regards

"Fabulous hotel - wonderful Christmas"

5
K8990GI_, Teteven, Bulgaria 08/02/2019

Have been to Sunny Beach at Best Western PLUS Premium Inn in December for Christmas holidays., we spend great time in very modern and luxury hotel. The food was very tasty, very friendly and helpful staff in all departments. We had a free coffee every day at the room. I would like to note the the compliment we received upon arrival in our room. Definitely back in summer .

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear, Thank you for your recent stay with us! Comments like yours is what make us keep up the good work. We sincerely hope to welcome you back very soon. Best regards

"Gambling time !!! Beautiful CASINO , biggest jackpot and many many games! I'm so happy ! Restaurant is amazing !re"

5
User 08/02/2019

Just have been visited the hotel due to our team meeting and would to thanks to all team of the hotel for the support and assistance they provided to us. I am also astonished from the customer service in the Restaurant and the coordinator of the business hall. The wi fi is free and the safe box in room is well Every day you have a free complimentary coffee in room Come back next year again

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear, Thank you for your recent stay with us! Comments like yours is what make us keep up the good work. We sincerely hope to welcome you back very soon. Warmest Regards

"GREAT HOTEL And HIGH level of SERVICE"

5
User 08/02/2019

Just been due to our team meeting treaning on November And would like to sheard my experiance And to thanks to all HOTEL team member for the profesional SERVICE And GREAT customer satisfaction. The rooms are VERY MODERN the Wi-Fi is free And VERY STRONG.THANK YOU

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear, Thank you for your recent stay with us! Comments like yours is what make us keep up the good work. We sincerely hope to welcome you back very soon. Warmest Regards

"Best hotel"

5
User 24/01/2019

I have been in this amazing service hotel very beautiful and cozy hotel I disagree to visit it. This place is probably the best in Sunny Beach so I would be glad to go again this year with my friends and my family.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear, Thank you so much for taking the time to evaluate your stay at Best western PLUS Premium Inn. We are so glad to know that we were unique and could not fault anything. In regards to the design, please note that since your stay, we have refurbished at all seating area around the pool. We hope to welcome you very soon. Warm regards

"Exceptional hotel and service"

5
User 13/01/2019

Reception team and manager could not have been more helpful. Extremely restrictive diet due to allergies was catered for, which is highly unusual (I haven't eaten in a restaurant in months). Free upgrade to a suite . WOW! Overall exceeded all expectations and we would most definitely book again if we are in Sunny Beach. I highly recommend

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Petoov, Thank you for your recent stay with us! Comments like yours is what make us keep up the good work. We sincerely hope to welcome you back very soon. Warmest Regards

"Exceeded our expectations!!!"

5
User 10/01/2019

Wonderful hotel and staff. Everyone went out of their way to make our stay a beautiful one. We enjoyed the modern and clean room as well as free use of the minibar. We particularly enjoyed the tasty breakfast buffet which featured Spanish style foods. Our room was fantastic with a very comfortable bed. Perfect location to explore the area. I would definitely stay again.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Petya, Thank you for your recent stay with us! Comments like yours is what make us keep up the good work. We sincerely hope to welcome you back very soon. Warmest Regards

"Very nice hotel"

5
Гинка В, Karnobat, Bulgaria 08/01/2019

Excellent hotel. Everything that was extra foyer was spacious. The cleanliness was at the level. The restaurant at the level. The service was super. Supper was dinner and breakfast. We liked the music very much. It was a winter season.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Ginka, Happy New Year! Thank you for your recent stay with us! Comments like yours is what make us keep up the good work. We sincerely hope to welcome you back very soon. Warmest Regards

"Business Trip"

5
kln280, London, United Kingdom 08/01/2019

Have been there only for one night, but definitely will come back. Have used their business center and used Wi-Fi which was free and with very good connection. The guy at Reception was very nice and polite and helped me to book a taxi for early morning. They offered me to become a Best Western Member totally for free and a bottle of wine as a compliment.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear kln, Happy New Year! Thank you for your recent stay with us! Comments like yours is what make us keep up the good work. We sincerely hope to welcome you back very soon. Warmest Regards

"Very nice, great location,helpful staff and concierge service"

5
User 26/12/2018

Phenomenal. Front desk staff were extremely welcoming and pleasant. Room was clean and very well kept and the bed was one of the most comfortable I've slept in. The pool area has warer slides was realy enjoyable. Loved my stay here!

Todorov_Ivan, Manager at Best Western PLUS Premium Inn, responded to this review
Dear Simon, Merry Christmas! Thank you for your recent stay with us! Comments like yours is what make us keep up the good work. We sincerely hope to welcome you back very soon. Warmest Regards

"Great hotel with fantastic service and friendly staff"

4
andyinflitwick, Flitwick, United Kingdom 07/11/2018

We stayed at the Best Western Plus Premium Inn in Sunny Beach as part of a family trip to celebrate the 60th birthday of relative who lives nearby. We chose this hotel because of the good reviews on TripAdvisor and for location and price. Firstly, the rooms are as nice as described on the website. All five of our rooms were modern, clean, well-maintained with very comfortable beds. The restaurant was nice serving a good quality breakfast with lots of variety. The staff even stayed open late on the evening we arrived to serve us dinner. Now that's service! My only complaint about the hotel was that they allowed smoking in the lobby and bar which is against the law in Bulgaria but seems to be common in Sunny Beach. We would definitely all stay again if there is another trip to Sunny Beach.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Andy, Thank you for your recent stay at Best Western PLUS Premium Inn! Comments like yours is what make us keep up the good work. I would like to let you know that semi skoking and we do alowed it only at the Casino We sincerely hope to welcome you back very soon. Kind regards

"Derek morton"

5
User 30/10/2018

Staff very friendly and helpful rooms very high standard and cleanliness is faultless bar staff were the best will definitely visit again the reception staff were always happy to see us and nothing was too much of a problem

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear Derek Morton, Thank you for your recent stay with us! Comments like yours is what make us keep up the good work. We sincerely hope to welcome you back very soon. Best regards

"Very nice hotel, friendly staff."

4
User 28/10/2018

We really enjoyed our stay at this hotel. Our room ( 2 adults and 2 kids), was very big, clean and comfortable. Friendly staff, specially from the reception. Good breakfast. Nice pool area. Good location.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear Gisel, Thank you for your recent stay with us! Comments like yours is what make us keep up the good work. We sincerely hope to welcome you back very soon. Best regards

"Perfect price for perfect hotel"

5
User 24/10/2018

Amazing hotel in good location. Staff is very friendly and will try to work out any little problem you may have. Food is also amazing, nice variety of choice and also tasty coffee. Pool slide is something you must try!

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear Toutvydas, Thank you for your recent stay with us! Comments like yours is what make us keep up the good work. We sincerely hope to welcome you back very soon. Best regards

"Even better second time"

5
johnblade131, Birmingham, United Kingdom 20/10/2018

Our second visit, first week in September.We, had a high floor room pool view,excellent room very clean .We were given a complimentary bottle of wine nice surprise,as before very friendly staff.Breakfasts slightly better than last time,paid for some evening meals these were very good value with a good choice of meals,mostly pork but very tasty and well presented.Staff in the restaurant very friendly and hard working.Visited casino as before very enjoyable,staff so friendly and helpful .We have stayed at many hotels but the staff in this one are the best.The weather was good,a few thunder storms at night.We would like to thank everyone at the hotel for making our stay very enjoyable.Hope to visit again next year.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear John Blade, Thank you for your recent stay with us! Comments like yours is what make us keep up the good work. We sincerely hope to welcome you back very soon. Best regards

"Sunny beach stay"

5
jaroslavnovakov, Prague, Czech Republic 12/10/2018

me with some friends went to sunny beach to go clubbing. I choose this hotel becose of the location is central. the hotel is really good, our rooms was on the last floor and we had great view to the whole sunny beach. we had breakfast included in the price, but we never managet get so early in the morning because we partied to hard in the night. but the hotel had complimentairy tee and cofee in the rooms which were life saving in the mornings.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear Jaroslav Novakov, Thank you for your recent stay with us! Comments like yours is what make us keep up the good work. We sincerely hope to welcome you back very soon. Best regards

"Satisfation guaranteed"

5
User 12/10/2018

Really friendly staff, the hotel was very clean there was always a cleaning lady brushing, polishing and vacuuming the lobby and the pool area. Our room was very comfortable furnished, we especially liked the big shower heads in the bathroom, the sensation was like getting a bath under tropical rain, lol. The breakfast was tasty, the restaurant has an excellent a-la-carte menu which offered various dishesh at good prices, we regularly ate lunch there. Overall great hotel.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear Anja N, Thank you for your recent stay with us! Comments like yours is what make us keep up the good work. We sincerely hope to welcome you back very soon. Best regards

"Nice!"

5
emma762018, Helsinki, Finland 10/10/2018

I visited the hotel with my whole family at the end of september. the resort is not so crowded then (for me that is a plus). the weather was still warm and we got really good tan. the rooms were very well furnished and the beds were the most comfortable hotel beds I had ever slept in! the staff is also very polite and helpful, and always smiling. we really liked the place. we will come back next year in may :))))

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear Emma, Thank you for your recent stay with us! Comments like yours is what make us keep up the good work. We sincerely hope to welcome you back very soon. Best regards

"Superb experience"

5
User 09/10/2018

My wife and I, together with our two kids decided to give this Sunny Beach thing a try since we had quite a few friends who are repeat visitors of the resort. It was our first time in Bulgaria and it will certainly be not our last! We booked double room but upon arrival at the hotel we were upgraded to executive suite free of charge!! How cool is that?!It proved the perfect start of our holiday. The room was very clean and marvelously furnished, we did not find a single thing not to our liking! The breakfast was rich and tasty and the cocktails, offered on the pool bar were spot on! The pool has slides and our two little rascals especially enjoyed them. The hotel lies at the beating heart of Sunny Beach, only 2 min walk from the main strip, but far enough from all the noise and commotion, so we did not have any trouble sleeping. Overall we really liked the hotel and the resort itself and we are already planning to come back next year.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear Steven, Thank you for your recent stay with us! Comments like yours is what make us keep up the good work. We sincerely hope to welcome you back very soon. Best regards

"Great hotel, but not a lot to do in the rain"

3
Nickyjustwed, Plymouth, United Kingdom 03/10/2018

We stayed in an Executive Suite, it was lovely. Had a lounge, bedroom, lots of storage and was very modern. It was the end of the season when we stayed so everything was shutting down for the winter. The downside: The hotel has nothing to do (other than the casino) when the weather isn't very good, it could do with an indoor pool and pool/snooker table. The food was not to my taste but there was usually something I could eat. As it is ok to smoke indoors in Bulgaria, I found this difficult as I'm a non smoker, so the constant smell of cigarettes put me off. The good side: The staff were attentive and polite, especially the restaurant and bar staff. Would I return : no, not for me, sorry Would I recommend: yes but in high season It was a cheap deal and we got what we paid for.

Todorov_Ivan, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear Nicky, Thank you for your recent stay at Best western PLUS premium Inn! We are grad that you liked our rooms and that our staff provide you good customers satisfaction service and memories. We will take a note to considering providing some extra entertainment service during the off season. We hope seeing you be our Guest again. Kind regards

"Fabulous Hotel"

5
User 01/08/2018

Just back from a week stay with a friends from Fab vacation. Lovly restaurant and food is tasty. So enjoyable pool areas. Rooms a very comfortable with great sleeping quality . Every day we received coffee in the room. I do recommend this hotel

IvanTod, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear Geogi, Thank you for your recent stay with us! Comments like yours is what make us keep up the good work. We sincerely hope to welcome you back very soon. Best regards

"Great Hotel"

5
User 01/08/2018

Fab hotel, new and well modern room. The pool area is very nice... wonderful water slides, just great Fun.... Therebis parking lots for free, the WI-FI is free of charge is well and the reception is good. I really recomemberbthe hotel

IvanTod, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear Asparuh, Thank you for your recent stay with us! Comments like yours is what make us keep up the good work. We sincerely hope to welcome you back very soon. Best regards

"Perfect holiday, great hotel!"

5
zoitanu, Bucharest, Romania 28/07/2018

The hotel is located in the center of the Sunny Beach, very close to the beach and all touristic places! Rooms are very big, clean, and comfortable! The staff is very very polite! A large specialty of food at dinner amd breakfast!

IvanTod, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear Zoitanu, Thank you for your recent stay with us! Comments like yours is what make us keep up the good work. We sincerely hope to welcome you back very soon. Best regards

"Turn that bloody music down"

5
User 22/07/2018

Have already reviewed this hotel as excellent,but forgot to add the Techno music around the pool is very loud and not even pleasant all attempts by guest to turn if down are ignored so perhaps this review will work Thanks

IvanTod, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Mike, Thank you for your recent stay at Best Western PLUS Premium Inn! The menagement of the hotels highly respect all comments and review made by our Guests. We will take it under consideration. We do hope to see you being our guest again. Warm regards

"Fab time "

5
Lisdar, Wales 21/07/2018

Stayed end of July room 209 very large back room onto side road which is cool and quiet. Large choice of breakfast hot/cold Lovely pool area with 2 big slides However only downside is coffee/tea machines are slow filling and bit of a queue and toast machine take ages to brown. But would stay her again as the staff are very polite,pleasant and informative an excellent choice.

IvanTod, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear Lisdar, Thank you for your recent stay with us! Comments like yours is what make us keep up the good work. We sincerely hope to welcome you back very soon. Best regards

"Good location - not too busy"

3
Debbie R, Brisbane, Australia 19/07/2018

The Best Western premium inn was clean, the staff were very helpful and pleasant, breakfast was basic - our board was b&b Rooms were very nice and well layed out, only negative about the room was the pillows and bed were very firm The pool was clean and the pool attendants were very strict with the children and the water slides - which I thought was very good as some children did try to go down together which was a bit dangerous Location was about 5 mins walk to busy shops and restaurants and 10 mins max to the beach Resort was quite busy but the hotel was away from the real noise so was great to have a choice between noise and relaxing

"???? ???? "

3
User 16/07/2018

We arrived to the hotel around 11:30 but we couldn't do the check in before 2 pm . Unfortunately the hotel didn't allow us to eat inside the hotel . In addition, we asked for two room close to each other but they gave us two rooms in the same floor but not close at all. There is no free drinks available in the dinner even not water and you need to buy your drink. The room is clean and the size is ok , for 2 +1 ( we took two rooms )

IvanTod, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello, Thank you for your recents stay at Best Western PLUS Premium Inn! The Check-In time is after 2 PM, you may ask for early Check-In against extra charge and is upon availability! Regarding the rooms you booked - 2 Standard doble rooms, the hotel doeas not promised any rooms next to each other, There is a hotel policy for bringing food from out side in the hotel public areas. You stay basis is on Half Board and is not includes drinks on Diner. Kind regards

"Fantastic hotel."

5
User 15/07/2018

After reading some reviews on here we were slightly worried about going to stay however we could not fault this hotel. Fantastic facilities the pictures on here do not show it in its proper light. Extremely clean hotel couldn't fault the cleaners. We were charged for a bottle of wine from the mini fridge that we hadn't had they waivered this for us no problem at all. Some staff came across rude but I did think that was due to the language barrier at times. There was a lot of families staying at the hotel so don't go if you want a quiet pool side experience. Also some rude lads were staying there acting very boisterous on the slides and splashing young children sat on the side. However the staff resolved this and then closely montiered the slides. The hotel is less than a five minute walk from the strip so food places and facilities are so close. Also a 24 hour shop opposite the hotel which was great for getting water etc. The food within the hotel was also great and just what you need when you don't want to venture out. There is free WiFi for however long you stay it was fantastic WiFi could not fault it. Also you get a safe within the room with no extra charge. Beds are comfy and no sound from other guests woke us at any point. If you are going on a girls/lads holiday I would highly recommend staying here if you want a decent hotel to stay in. Hope this answers peoples questions :)

IvanTod, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear Rachel, Thank you for your recent stay with us! Comments like yours is what make us keep up the good work. We sincerely hope to welcome you back very soon. Best regards

"Nice getaway"

4
User 15/07/2018

We booked a holiday with tui Thomas cook being that it was cheaper and flights included about 800 pound for two ppl including return flights from Gatwick transfer from bougas to sunnybeach. Staying at best western has been Surprisingly good. Nice rooms food is good staff friendly close to nite life. The only thing I would say is if u want nite life close stay here. If u want to be away from the nite life. Then choose a hotel out of town pool is good beer is cheap I would stay here again beds are a bit hard. But u do get use to it. Great holiday I. Sunny beach and great accommodation

IvanTod, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear Manly , Thank you for your recent stay with us! Comments like yours is what make us keep up the good work. We sincerely hope to welcome you back very soon. Best regards

"Great hotel and location "

5
User 15/07/2018

Stayed here between 2/9 July Room 609 , absolutely perfect Great room and balcony looking over the resort, rooms are spotless and all staff very friendly, love the water rides My partner and I will definitely return Thank you

IvanTod, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear Thomas , Thank you for your recent stay with us! Comments like yours is what make us keep up the good work. We sincerely hope to welcome you back very soon. Best regards

"Amazing stay"

5
stephenc25865, Glasgow, United Kingdom 07/07/2018

The hotel was modern, clean and the staff were really friendly and helpful whenever we had a problem. I would definitely stay here again, although only if it was an adult only party as my son was “told off” by someone who I assume was the manager for playing with toy cars on one of the tables in the lounge area at reception. Food was great and reasonably priced. On arrival we were prompted to pay 200 levs (£92) incase of damages during our week long stay, we knew nothing about this prior to arrival and even though it is stated on the hotel website we booked through Tui so had no idea about this. Overall a beautiful hotel situated walking distance to the beach, hotel interior was spotless and cleaned constantly by cleaning staff, towels and bedsheets were changed daily which was great. Overall 5 star!!

IvanTod, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear Stephen, Thank you for your recent stay with us! Comments like yours is what make us keep up the good work. We sincerely hope to welcome you back very soon. Best regards

"Simply the best"

5
johnblade131, Birmingham, United Kingdom 01/07/2018

Visited the last week in June,very cheap T.U.I deal.This hotel is excellent ,very friendly staff on reception,check in was easy ,left credit card deposit.200 Lev (. cancelled when we left) Room was great on the fourth floor with a pool view.Room had an electric kettle so could make your own hot drinks.Very comfortable bed.Room had a balcony (smoking allowed on this) Sun on balcony in the afternoon from about 2.30 pm.Very good bathroom and shower,towels changed daily.Had a problem with T.V. and safe on 2 occasions .Both resolved within 15 minuets excellent service and very helpful staff.The breakfast was good .Pre.-Formed bacon fried eggs scrambled egg,french toast ,beans on most days,oven cooked sliced Beef tomatoes,Bread Cereals,fruit,Jam and honey cold meats,cheese,cucumber,etc (mushrooms on one day) ,Loads of choice,Better than we expected.The staff in the restaurant were very friendly and efficient.We played in the casino on many occasions (open 24 hours a day) yes its only slots but a fabulous range of machines lots of game combinations ,very enjoyable the staff cash you out on the machines (we actually won some good amounts) You get free drinks .The staff in the Casino went out of their way to be helpful.(one note you have to have your passport with you to play) Also smoking allowed. This was a fantastic holiday,could not fault anything.We will try and visit again and I recommend this hotel.(one note some of the guests at this hotel are very rude and obnoxious we saw some big rows with some French and Israeli guests at reception)The manager must be glad his staff can deal with these very very rude people.

IvanTod, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear John Blade , Thank you for your recent stay with us! Comments like yours is what make us keep up the good work. We sincerely hope to welcome you back very soon. Best regards

"Fantastic base for our holiday"

4
gemmawoods74, Truro, United Kingdom 29/06/2018

We booked 7 nights B&B here through Tui and were pleasantly surprised with this hotel. It was our first trip to Bulgaria so we were quite apprehensive after a lot of reasearch about Sunny Beach, but check in was friendly and quick (although a 200 lev deposit was requested upon check in which we were not aware of beforehand). The hotel was spotlessly clean and there was a great presence of cleaning staff all the time cleaning public area, door handles, sweeping and mopping floors. Our room was a little on the small side, and after consulting the floor plan for emergency action details we realised that we had been allocated what appeared to be the smallest room on our floor, however it had all the facilities you could possibly want and to be fair we don't go on holiday to spend masses of time in the room. The room was serviced daily with fresh towels and restocked with bathroom essentials, the bedding was clean, crisp white, very welcoming in the heat! The air-con was fabulous, and allowed for a few afternoon siestas when the sun became too much. The bathroom was beautiful, and although the rainfall shower pressure was not good enough to shower properly with, the hand held addition that was attached near enough put me through the wall. Amazing! The breakfast here was a little less pleasing, but there was plenty of choice. Don't be expecting a full English, you will be disappointed if you do. The sausages are hot dog style, the bacon is more like reformed, square, folded gammon and there were no beans or mushrooms, but my husband enjoyed the French toast and there are eggs of all varieties, juices, hot drinks, cereals, yoghurt, pastries, cold cheeses and meats, olives, several bread options for toasting and both fresh fruits and compotes. One word of warning, the hot drinks machines take an age to dispense your choice, so there was always quite a long queue. The hotels location Is fantastic, being close enough to walk to all of the main action whilst still being far enough away that you aren't disturbed by it. That said, my only gripe about this lovely hotel was some of the other residents during our stay. One particular group of 6 were very loud and rude, and spent their entire stay yelling at each other from their balconies which, as they were on opposing sides of the pool, resounded throughout the entire outside space. Another large group insisted on playing loud music in their rooms with the doors open which we had to complain about at around midnight, but the management dealt with the issue swiftly and we had no further issue. Also, their policy of no glassware around the pool seems to be dependent on who is behind the bar at the time. We witnessed people drinking bottles of lager and smoking actually IN the pool. We didn't use the pool but we were always offered plastic glasses if we were in the pool area which seemed a bit contentious. Last words, we loved Sunny Beach and our experience and have booked again for September, and whilst it's not at this hotel I would have no hesitation about returning.

IvanTod, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear , Thank you for your recent stay with us! We sincerely hope to welcome you back very soon. Best regards

"Fantastic location "

5
User 29/06/2018

Great hotel. Very clean and 5 minutes walk from everything. Cannot fault hotel. Casino is just a fruit machine arcade though not a full casino. Beds very comfortable. Even though close to everything no noise at night from local pubs and clubs. Highly recommended

IvanTod, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear Simon, Thank you for your recent stay with us! Comments like yours is what make us keep up the good work. We sincerely hope to welcome you back very soon. Best regards

"Mrs K.W"

4
User 27/06/2018

We recently stayed at this hotel for a family holiday of 4, a beautiful hotel extremely clean, gorgeous rooms, friendly staff. We really couldn't fault the hotel at all, if I were to be picky perhaps a little evening entertainment wouldn't go a miss, and more supervision when children are using the pool slides, a few times there were young adults messing around at the foot of the slides and my husband and daughter both bumped into them as they exited the slides. Other than that we had a great stay at the best western plus ??

IvanTod, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear Mrs. K.W, Thank you for your recent stay at Best Western PLUS Premium Inn! Our team takes under consideration all guest comments. We do hope to seeing be our guest again. Kind regards

"Nice hotel"

3
TRAVELLER41, LONDON 24/06/2018

Just got back from 4 nights in this hotel Pros Room really clean nicely decorated although really like a city hotel in a beach resort Pool towels provided clean every day Kettle in room although no milk or spoons Really central to everything you could want Hotel staff very pleasant Everywhere in hotel very clean , cleaners working all day Cons Asked for 100 lev deposit this not mentioned anywhere , never been asked this in a 4 star hotel before Sun lounger covers need replacing Depending on who was behind the bar you either had background music or it was like being in a nightclub with blaring music that was not what the majority of the middle aged clientele wanted !! Drinks served to you in cans had to ask for a glass and ice All in all a decent hotel but quite small pool area much nicer pools around. Sunny beach itself is a story of 2 halves some is quite pleasant and family orientated and some is downright sleazy lots of sex shops side by side with normal shops , pole dancing outside restaurants on sea front , a great resort for youngsters

IvanTod, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear, Thank you for you recent stay at Best western PLUS Premium Inn! Our management highly respect all guests comments, reviews and suggestions. I would like to let you know that our Check-In policy is placed on our official web site on tab CHECK-IN & CHECK-OUT PROCEDURES - https://premiuminn.bg/check-in-check-out-procedures/, detailed information may be find. Our hotel police for Pre -authorization is it to provide all our guest more comfort during the stay at the hotel - ou may open a balance on your room and to put any consumption or extra services you can use. Regarding you comment for the spoons in the room - the coffee and tea is complimentary and we do proving a China ceramic cups with wold disposable mixer. Pool bar is open every day from 10 AM till 10 PM and the level of music depends from the Guest wishes and recommendations , we will take under consideration you comment. We do served drinks in cans or plastic caps due to health and safety purposes and Ice is complimentary and the guest may ask at any time. Our hotel team would like to thank you for you experience with as and we do believe to seeing be our guest soon! Have a great day. Kind regards

"Hotel"

3
William W, Oxford, United Kingdom 16/06/2018

Very nice hotel spotlessly clean with nice room but we were on bed and breakfast basis and the breakfast was a bit bland with no. Variation of food same every day. Pool was a bit small but slides were good fun. Reception staff were friendly and helpful. Overall not to bad but a good 10-15 minute walk to beach .

IvanTod, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear William, Thank you for your recent stay at Best Western PLUS Premium Inn! Our management highly respect all guest reviews and comments. We will take in consideration your remarks for the Breakfast buffet, in order to improve it . Looking to see you back in our hotel. Kind regards

"Lovely hotel"

4
Sonia E, Gt Sankey, Warringtonl, United Kingdom 13/06/2018

Only stayed one night at this hotel .. absolutely brilliant ... by Bulgarian standards and for the price it was exceptional ... the room was very modern clean and well furnished . Kettle and tv ( with loads of channels) were provided . The reception staff were charming and check in was very efficient. The hotel has a lovely pool with a water slide shame we weren't there long enough to use it! There was a great selection of food for breakfast both hot and cold . The hotel itself is a two minute walk from the main strip (Flower St) and 4/5 mins from the beach . We would definitely stay there again ??????

IvanTod, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear Sonia , Thank you for your recent stay with us! Comments like yours is what make us keep up the good work. We sincerely hope to welcome you back very soon. Best regards

"Great Place"

5
User 13/06/2018

a great place to stay in sunny beach. the managers are very kind and mindful. the place is located in sunny beach which is the best place in burgas. you can enjoy everything you want and have a good time.

IvanTod, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear , Thank you for your recent stay with us! Comments like yours is what make us keep up the good work. We sincerely hope to welcome you back very soon. Best regards

"I am in love with this hotel"

5
User 01/06/2018

We have visited Best western Premium inn once again this year.Do not be suprised ,I am telling you the best offer and hospitality service I have ever had.We have got a room on the 7 floor ,free upgraded by the hotel management room 714 is the best option for you.At all all the rooms are beautiful and well cleaned but this room is like a suite.Greetings to all members of the staff.

IvanTod, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear , Thank you for your recent stay with us! Comments like yours is what make us keep up the good work. We sincerely hope to welcome you back very soon. Best regards

"Beware if you have a disability. Good hotel but let down by attitude to person with disability"

4
User 29/05/2018

Good hotel, clean, very friendly and helpful reception (Martin) and portering staff. However the Guest Manager refused to allow my mobility scooter into the hotel at night to be charged. First night the staff helped me to park the scooter in a discreet corner to allow it to charge overnight. The following morning the scooter had been removed out onto the street by the Guest Manager and was not allowed back in again. Fortunately a nearby hotel was very happy to allow me to park in their reception area but this involved an able bodied partner going to deliver and collect it. Very disappointed with the attitude of this individual Guest Manager to a person with a disability who said he was working at the direction of the owner. He was not consistent enforcing the rules. Despite signs advising no smoking and no glass in the pool area, staff were seen smoking on duty, ash trays were provided and drinks served to customers from the pool bar in glasses. I observed two glasses knocked over and broken within feet of the pool edge. The Guest Manager also stopped a small boy from playing with a small soft ball in the pool area where he was not affecting anyone else.

"Feeling as we are at home"

5
Elenita_Greeneyes, Sofia 21/05/2018

Great location, perfect service and yes, yes, yes - delicious food - Bulgarian and European cuisine. Very clean room with comfortable bed. Really love our mini holiday and we will be back again soon as possible.

IvanTod, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear , Thank you for your recent stay with us! Comments like yours is what make us keep up the good work. We sincerely hope to welcome you back very soon. Best regards

"Nice nice nice"

5
User 20/05/2018

Once we entered reception we was welcomed, rooms are clean and very comfortabl. We was there with my family and kids enjoyed very much. Slides and poolside is very cool. Stuff is helpful and friendly.

IvanTod, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear Saban, Thank you for your recent stay with us! Comments like yours is what make us keep up the good work. We sincerely hope to welcome you back very soon. Best regards

"Amazing!"

5
User 20/05/2018

Was there with my girlfriend and we loved it. There is a bar open non-stop with amazing coctails, poolside and slides are very cool. Rooms have very good interior and clean. We ordered room service and everything was pleasant.

IvanTod, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear Feyzula , Thank you for your recent stay with us! Comments like yours is what make us keep up the good work. We sincerely hope to welcome you back very soon. Best regards

"Premium inn"

5
lfspetrova, Stara Zagora, Bulgaria 20/05/2018

Nice and clean room, friendly atmosphere, good location. ...breakfast is like a trip around the world. ..everything. Nice holiday with kids. The hotel is full of amenities and you dont need to think of nothing

IvanTod, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear , Thank you for your recent stay with us! Comments like yours is what make us keep up the good work. We sincerely hope to welcome you back very soon. Best regards

"Fabulous ??????????"

5
User 19/05/2018

Perfect hotel for holiday. Location is very good. There are 24 hour shops around. Beach is very close. And there is gambling hall on the ground floor. Staff are very attentive and helpful. I have just checked in today so until now I am fully satisfied. The bar on the ground floor is 24 hour so no problem to have a pint or shot either on the lounge or on the room.

IvanTod, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear , Thank you for your recent stay with us! Comments like yours is what make us keep up the good work. We sincerely hope to welcome you back very soon. Best regards

"Not quite as advertised"

4
ronnieT3761FT, Oxford, United Kingdom 14/05/2018

Hotel was impeccably clean in all areas and the bar and reception staff were very helpful. Unfortunately the hotel did not live up to its advertisement, there were no poolside services, no mini market or shops on site, no pizza, the toddlers pool was out of action and filled with dirty water and the hotel in general was not child friendly, unless a highchair at lunch is what you call child friendly, no child play area, lots of seating in reception area which could have easily accommodated a small child area. Hotel seemed more appropriate for business people. Food was good although repetitive and lack of choice. We did have our holiday here at the start of the season and thought maybe this is why some of these things were not available but, if this is so then they should have said this in the advertisement!!!

"Fantastic hospitality "

5
User 01/05/2018

My boyfriend and I wanted a quick break before a hectic period at work and this hotel was perfect.. all the team were so helpful and friendly. The pool was small but nice with slides for adults as well as Kids. When you check in you are given cards to exchange for towels at the pool which works well.. be aware though that as soon as you vacate your beds for any length of time the towels are removed - which is ace as it stops people reserving the beds. All inclusive was well worth it as food and drinks were tasty and plentiful. Snacks between 3-5 also includes ice cream but you have to ask for it. All in all a fab stay - only downside was that the season does not start properly till mid May and so nothing in the resort was open.

IvanTod, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear , Thank you for your recent stay with us! Comments like yours is what make us keep up the good work. We sincerely hope to welcome you back very soon. Best regards

"Holiday"

5
User 23/04/2018

Best place in Sunny beach, the rooms are perfect, almoust new, and the staff are very friendly. Food and drinks are very delicious, the gambling hall is the best, we won some money here! Thanks for the great holiday!

IvanTod, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear Bozhidara, Thank you for your recent stay with us! Comments like yours is what make us keep up the good work. We sincerely hope to welcome you back very soon. Best regards

"Thank you for all lovely memories"

5
IlianaFandakova, Nessebar, Bulgaria 20/04/2018

Greate location. Excellent service. Fantastic hotel and facilities. The staff were friendly and helpful. This was our first visit and we'll be back again. Definitely worth staying in! Thank you for all the lovely memories

IvanTod, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear Iliana, Thank you for your recent stay with us! Comments like yours is what make us keep up the good work. We sincerely hope to welcome you back very soon. Best regards

"Amazing Hotel!"

5
321Amanda123, Tel Aviv, Israel 18/04/2018

Excellent service at the hotel. Very clean and pretty rooms with big balcony. The hotel has pool with water slides and spending time there was very relaxing and fun at the same time. The resataurant was very clean and beautiful and the food there was delicious. The internet is free and with strong connection

IvanTod, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear Amanda, Thank you for your recent stay with us! Comments like yours is what make us keep up the good work. We sincerely hope to welcome you back very soon. Best regards

"CjwKCAjw2dvWBRBvEiwADllhn3GwgbY9ia1KdK6G2ga9L1Q_mBcWCteX49lz1dl5lOFwTE5ojQdOUxoCAuoQAvD_BwE"

5
User 18/04/2018

Best place i ve ever been. I had some wonderful time there :)))!!! The have a really good decorated hotel and wonderfull food and beverages.If you are looking for a quiet place to chill out with your family or friends sunny beach is the right place now.

IvanTod, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear , Thank you for your recent stay with us! Comments like yours is what make us keep up the good work. We sincerely hope to welcome you back very soon. Best regards

"Amazing"

5
PepsDonnely, London, United Kingdom 14/04/2018

The rooms are perfect with a big balcony and comfortable beds , the staff i very polite speaking English very well and will help you with information about attractions and sight seeing i will fir sure recommend this place to my friends...!!! :)

IvanTod, Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear Peps Donnely, Thank you for your recent stay with us! Comments like yours is what make us keep up the good work. We sincerely hope to welcome you back very soon. Best regards

"Great hotel"

5
User 13/04/2018

We are very astonished from the service at the hotel. Very clean and pretty. We have been spend few night at the bar really enjoyed. Nice pool with water slides. The internet is free and with strong connection.

IvanTod, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear Mina G, Thank you for your recent stay with us! Comments like yours is what make us keep up the good work. We sincerely hope to welcome you back very soon. Best regards

"BEST WESTERN PLUS Premium Inn"

5
User 09/04/2018

I had really fantastic stay in the hotel ,very good place to spend the holiday. Excellent higiene and service . The food is wonderful and varied. My stay at the hotel was very nice, I recommend it to other people . THANKS !!!

IvanTod, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear, Thank you for your recent stay with us! Comments like yours is what make us keep up the good work. We sincerely hope to welcome you back very soon. Best regards

"Very nice hotel and staff"

5
Diana_DD_80, Bucharest, Romania 08/04/2018

Very nice!we spent the Ortodox Easter here and everything was perfect. The staff is very friendly, the rooms are big and clean. The food was very good. The hotel is located near the center. The beach is very close (5 minutes walking)

IvanTod, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear Diana, Thank you for your recent stay with us! Comments like yours is what make us keep up the good work. We sincerely hope to welcome you back very soon. Best regards

"Amazing hotel! Lovely family vacation"

5
User 07/04/2018

I just got back from Sunny Beach, Bulgaria after spending a week at this lovely hotel. Sunny Beach looks like a ruin this time of year, so I would recommend visiting during the summer, but other than that- our trip was perfect. We were traveling as a family, with 2 small children and a baby. The room was clean, almost new, clean carpets, toiletries and beddings. The staff was so nice and patient, even when my little trouble makers were running around the restaurant area during breakfast. Great room service!! Loved the club sandwiches :) Thank you for a lovely visit! Will definitely recommend to everyone, and hopefully return sometime in the summer :)

IvanTod, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear Natali , Thank you for your recent stay with us! Comments like yours is what make us keep up the good work. We sincerely hope to welcome you back very soon. Best regards

"Perfect vacation!!! "

5
User 05/04/2018

We have been to this awesome hotel during our vacation in april. The crew was amazing to as especially Martin Gochev and Haim Barak. The room was perfectly clean as much as enything else. For the money i paid i received much more. Even the food was fantastic... We will definitely come back at the summer!!!

IvanTod, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear Noam, Thank you for your recent stay with us! Comments like yours is what make us keep up the good work. We sincerely hope to welcome you back very soon. Best regards

"Best Western PLUS Premium Inn"

5
User 27/02/2018

Very nice hotel ,very good place to spend the holiday. Excellent higiene and service . The food is wonderful, varied.My stay at the hotel was very nice, I recommend it to other people THANKS FOR GREAT HOLIDAY!!!.

IvanTod, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear Anton, Thank you for your recent stay with us! Comments like yours is what make us keep up the good work. We sincerely hope to welcome you back very soon. Best regards.

"a warm welcomed experience"

5
Zdrafchitu, Nessebar, Bulgaria 27/02/2018

I had really fantastic stay in the hotel. The wonderful atmosphere of tidiness and comfort is combined with the responsive and polite personnel. Moreover, I had an access to all facilities presented there, where I enjoyed the well maintained swimming pool the most. Thank you for your hospitality!

IvanTod, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear Sir / Madam, Thank you for your recent stay with us! Comments like yours is what make us keep up the good work. We sincerely hope to welcome you back very soon. Best regards.

"???"

5
alisse2018, Burgas, Bulgaria 27/02/2018

Nice place to stay for a vacation. Good location and comfort room. We were only for two nights, but enjoyed hotel and the resort. have played in the casino and won money, so next year agian ??so next year again, but will stay for longer to enjoy the slides and the beach

IvanTod, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear Sir / Madam, Thank you for your recent stay with us! Comments like yours is what make us keep up the good work. We sincerely hope to welcome you back very soon. Best regards.

"Great Hotel"

5
User 26/02/2018

The hotel is clearly new and very modern.I like the food and the athmoshere in the restaurant . My kid enjoyed the kid`s pool. It`s near to beach and differnet restourands and shops. I reccomend the hotel for family vacation

IvanTod, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear Sir / Madam, Thank you for your recent stay with us! Comments like yours is what make us keep up the good work. We sincerely hope to welcome you back very soon. Best regards.

"Mr Veselin Georgiev "

5
User 23/02/2018

A great hotel, friendly and friendly staff, excellent room conditions. Absolutely diverse and delicious food. I wish you all the best, I look forward to our next meeting. I will strongly advise you, you were great.

IvanTod, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Mr Georgiev Thank you for your recent stay with us! What a fantastic review you left for us. Thank you sincerely and we hope to welcome you back in the very near future. Best regards.

"Nice place"

5
Sava A, Burgas, Bulgaria 10/02/2018

We were with children for a few days! Very good hotel, great location. The food is wonderful, varied. The rooms are large and clean. The staff is great. I recommend visiting this great place! THANKS FOR GREAT HOLIDAY!!!

IvanTod, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear Sir / Madam, Thank you for your recent stay with us! Comments like yours is what make us keep up the good work. We sincerely hope to welcome you back very soon. Best regards.

"Quite "

5
User 10/02/2018

I would like to share my experience of my stay at this hotel.It was during Christmas and New year.We bought a Christmas package and stayed in Premium in until 02.01.2018.I and my party choose this hotel because of my previous stay in the past summer where I had a wonderful vacation.I have never been to the Sunny beach through the winter but after a long discussion with my friends finally, we have got a decision buying the Christmas offer.It was amazing that the staff of the hotel has remembered all of our party.We received a free upgrade to Family suits as we have paid for a standard type of Roms.The food was one of the best I have ever met, the apartment was spacious and clean enough big to welcome more than 6 people.I felt my self as at home and will visit the hotel in the future.

IvanTod, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear Sir / Madam, Thank you for your recent stay with us! Comments like yours is what make us keep up the good work. We sincerely hope to welcome you back very soon. Best regards.

"Great time!"

5
hvivanov, Varna, Bulgaria 04/02/2018

The hotel is greatly located, close to all the attractions and the amenities Sunny Beach has to offer. The hotel is very clean, the staff are extremely courteous and the Aqua park is of a world class.

IvanTod, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear, Thank you for your resent stay with us! We really appreciate your comment and hope to welcome again. Kind regards!

"Amazing stay"

5
miglenkolev, London, United Kingdom 11/01/2018

We stayed in The Hotel 4 nights. It was an amazing stay. Rooms are big and have comfortable bed, the food in the restaurant is always fresh. Staff is very friendly and professional, always ready to help. We will definitely be back!

IvanTod, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear Sir / Madam, Thank you for your recent stay with us! Comments like yours is what make us keep up the good work. We sincerely hope to welcome you back very soon. Best regards.

"The Best Hotel in Sunny Beach"

5
Don_Venconi, Sofia, Bulgaria 11/01/2018

The hotel was fabulous! The really enjoied our stay in Best Western PLUS Premium Inn. Once you enter the hotel from the busy days you can instantly feel in whole different world of tranquility. The room was quiet, spacious and well decorated, the bed was super comfy, the bathroom was amazing, the stuff were welcoming nice and helpful. The pool are is amazing as well. We appreciated the minbar, the 24/7 reception and the luggage store.

IvanTod, General Manager at Best Western PLUS Premium Inn, responded to this review
Hello Dear Don, Thank you sincerely for your perfect evaluation of your stay with us. Comments like yours is what make us keep up the good work. We sincerely hope to welcome you back very soon. Best regards.

"Amazing stay"

5
User 03/01/2018

Amazing stay ! Helpful staff, really central good location and overall very clean hotel. It is right next to the shopping street but located in a less 200 m to the beach, whicj is just great. Furniture isnew, breakfast is also quite good with everything you need. It has an amazing pool area, even there is a water slides ! For it's central location and everything, price is very good in comparison.

IvanTod, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Sir, Thank you for you review and your perfect evaluation of your stay with us. Comments like yours is what make us keep up the good work. We sincerely hope to welcome you back very soon. Best regards !

"Xmas Eve stay"

5
User 27/12/2017

Brilliant Hotel, very modern, lovely food and lovely staff, highly recommended .great position casino attached if your into that, All Inclusive package brilliant.well worth a stay or holiday, free parking.

IvanTod, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Sir, Thank you for you review and you recent stay with as! We hope to see you again. Marry Christmas and Happy new year! Kind regards

"One of the finest hotels in area.."

5
Georgi A, Pomorie, Burgas, Bulgaria 29/10/2017

Suburb hotel with modern style..located only 5 min From the beach and less to center area.all facilities are new.Staff is friendly and polite...good value for you money. Im definatly will come back again here. thanks Regards Georgi.A

IvanTod, General Manager at Best Western PLUS Premium Inn, responded to this review
Thank you for your review! We are looking to see you back!

"Unforgettable vacation"

5
User 29/10/2017

I would like to say that my stay at Premium inn was amazing.I enjoyed the food,always well cooked and prepared,large variety of meals.The staff at the reception was always polite and most importantly always smiling.The rooms were being cleaned every single day.If I visit Bulgaria again,I will definately be in Premium inn.

IvanTod, General Manager at Best Western PLUS Premium Inn, responded to this review
Thank you for your review! We are looking to see you back!

"Nice new hotel"

5
User 29/10/2017

The hotel is new and modern.Very good center location.The rooms are clean and nice.Very friendly staff.A visit to Old nesseber is a must. Try Mexicano restaurant good food good price.My wife loved it.

IvanTod, General Manager at Best Western PLUS Premium Inn, responded to this review
Thank you for your review! We are looking to see you back!

"Great stay"

5
User 28/10/2017

We really enjoyed our stay. Great cusmomer service and attitude. The restauran is modern and food is really nice. We spend a good time at the pool a d a lots of fun on the water slides The rooms a prery nice and new with modern amenities

IvanTod, General Manager at Best Western PLUS Premium Inn, responded to this review
Thank you for your review! We are looking to see you back!

"Didn't enjoy the stay"

2
Sabina S, Poland 26/10/2017

We came to the hotel at time of evening meal, and just to find out the hotel doesn't have a parking. Actually most of the hotels doesn't have parking, but the site where we booked room said differently. Anyway the parking was and old and unfinished buildinf few minute with car away. With different price, but this isn't even that bad. When we finnaly went to reastaurant we also found there is no free drink for the meal, but those paid ones were only from the fridge, which upset me even more. And when I didn't know about it all and asked for a glass for the drink one man from the kitchen asked me why I need it and then repliem with 'didn't they tell you in the reception?'. I knew I won't like it. The room was nice, big and pretty, but it had shared balcony on the first floor (or ground floor, not sure) so we asked for a different one. After waiting whole hour for new room with smaller bathroom and separate balcony we found out the hotel is built in U letter, so all the people that want to scream from one room to another have a perfect possibility and use it no matter of the time. The lady at the reception seemed tired of peple wanting something else, asking questions and after all she was very nice. I want to also mention there was a lot of people from Turkey, I felt a little like in Turkey vacation.

IvanTod, General Manager at Best Western PLUS Premium Inn, responded to this review
Dear Sir/Madam, Thank you for you review! We are glad to hear that you have satisfied with our rooms. We regret to know that the your recent stay at Premium Inn Hotel was not as expected by you. Further to your comments regarding the parking lots, we would like kindly to advice you that the hotels offers defenatlly that located in in a back side, upon request you may use is well a valey service. The Dinner time in the hotel is from 6 PM till 9 PM on the buffer if is prepaid and ilcludes and the food, all type of bevarages a agans charge. We would like to thank the guests for their recent stay and would like to have the chance to accommodate them again and prove the highest level of service at Premium Inn Hotel. Kind Regards,

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