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Best Western Plus The Arden Park Hotel, Stratford

4.5/5  - basé sur 804 notations.
552 Ontario Street, N5A 3J3, Stratford, Canada - visualizzare mappa
Best Western Plus The Arden Park Hotel - Hall Il Best Western Plus The Arden Park Hotel è situato nel centro di Stratford. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Il Best Western Plus® The Arden Park Hotel si trova a pochi passi dal Festival Theatre. Questo hotel pluripremiato ammette gli animali domestici e offre sistemazioni di prima classe a Stratford. Scopri la nostra vasta gamma di servizi, tra cui centro conferenze e banchetti con servizi di catering completi, ristorante e sala da pranzo a servizio completo, un centro fitness dotato di attrezzature all'avanguardia e piscina coperta riscaldata. Che tu stia cercando una camera a Stratford per una vacanza, un breve soggiorno o un viaggio d'affari, noi proponiamo ben 144 camere e suite di diverse tipologie tra cui scegliere, per soddisfare ogni tua esigenza. Ti auguriamo un soggiorno gradevole!La nostra piscina resterà chiusa per lavori di manutenzione dal 30 gennaio al 9 febbraio 2017. Ci scusiamo per l'inconveniente.

Best Western Plus

The Arden Park Hotel

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i vantaggi dell'hotel

  • Aria condizionata
    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2018
GreenLeader Silver
 
Basato sul parere di 805 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
402
Molto buono
286
Nella media
70
Scarso
27
Pessimo
20
CONSULTARE I PARERI SU
Affari Affari
114
Business Business
68
Da solo Da solo
33
Di coppia Di coppia
111
In coppia In coppia
289
In famiglia In famiglia
236
Viaggio con amici Viaggio con amici
102
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Perfect overnight stay"

5
07/11/2018

We stayed here overnight to see a show. It was my third yearly visit. This time we stayed in a suite. It was lovely, and reasonably priced, with comfortable sitting room, including fireplace, and separate bedroom. The check-in/check out was easy and efficient. We had breakfast in the dining room and it was reasonable and good. They have coffee/hot chocolate in the lobby to welcome guests. It is located within walking distance to the Festival theater as well as a nice park and neighborhoods. I would stay here again when I am visiting Stratford.

Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear chickie-b; Thank you for your review of Best Western Plus The Arden Park Hotel. I am so pleased to hear you enjoyed your stay. We are honored to be your choice hotel during your visits to Stratford, thank you! We look forward to welcoming you back as our guests again soon... Yours in Hospitality, Andrea Hayter General Manager

"Wonderful 2 night stay for business"

5
06/11/2018

Well appointed suite. Very comfortable and Very clean and full amenities. Made full use of the desk for study and business needs. Restaurant has great food and wonderful service. Karen was a perfect waitress. Unfortunate that on sundays, the hotel restaurant closes. We had to order out. That was disappointing.

Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear tomandtracey; Thank you for your review of Best Western Plus The Arden Park Hotel. I am so pleased to hear you enjoyed your stay. Our dining room actually doesn't close until 8:00 pm on Sunday's, I'm sorry if there was any confusion surrounding that. I appreciate you taking the time to share your experience, we look forward to welcoming you back as our guests again soon.... Yours in Hospitality, Andrea Hayter General Manager

"SPORTS TEAMS BEWARE!!!!"

1
04/11/2018

We stayed at this location as a hockey team. At around 5:30 not long after we checked our kids were approached by a very rude, entitled night manager who spoke to the in a disrespectful manner while cursing at 9 year olds rather than speak to the parents. After trying to reserve a communal room to have a team dinner we were told this was not possible. We ordered pizzas and had the kids come to the hall to eat as we had no other option. This is when we were approached by the GM/Owner who felt it was appropriate to tell us that we were behaving like animals and it was a zoo. If you value customer service and the opportunity to bond as a team in Startford the best western is not the place to stay!! Regards Disappointed customer

Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Firstly, I can assure you there was never any swearing at children or adults from myself or my team. We are very proud to operate a beautiful property with an excellent team that respect and appreciate our guests. The behavior of your team as well as the disrespect for both our property and staff is what led to us having an issue. When your team was asked to quiet down, stop crowding the hall and blocking elevator access (30 + people surrounding the elevator area is not only a safety concern and fire hazard but also a very intimating position for our other hotel guests to enter into) you refused and encouraged our night manager to call "upper management". Upon my arrival, I had to shout to get anyone's attention as the volume in hallway/elevator area with 30+ people, children swinging off luggage carts, etc was a shocking sight to say the least. We have a responsibility to provide all of our guests with a welcoming, safe and enjoyable environment. The behavior of your team prohibited that from happening, which is why I insisted the party in the hallway/elevator area be put to an end. I am sorry that you felt that was an unreasonable request however I can assure you, our other hotel guests appreciated the peace and quite they were able to enjoy for the remainder of the evening. Perhaps for any future reservations you make with your team, you should make your intentions known as far as the party atmosphere you were looking for. I'm sure there are some hotels over other's that wouldn't mind, we are not one of them and would have been happy to inform you of that at the time of booking had you have made your intentions known. Yours in Hospitality, Andrea Hayter General Manager

"Great room"

5
03/11/2018

Had a great 3 day stay for my conference. Would definitely stay here again. The location was great with regards to amenities. Close to the downtown area, and the food at the lounge was great. Thanks!!

Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear Elivs G; Thank you for your review of Best Western Plus The Arden Park Hotel. I am so pleased to hear you enjoyed your stay, thank you for taking the time to share your experience. We hope to welcome you back as our guests again soon.... Yours in Hospitality, Andrea Hayter General Manager

"DO NOT STAY HERE IF YOU ARE A TEAM"

1
02/11/2018

We were part of a hockey team, and this has been the WORST hotel service we have ever experienced. We booked a block of 15 rooms, and they were located throughout the entire hotel! At 6:00 at night, we we're told that we had 3 minutes to get into our rooms, or the cops would be called. We asked to speak to the manager, and NEVER have we been treated wth such disrespect....and we have stayed at a lot of hotels, as a team. She was combative from the beginning, and was not looking to reason with anyone.

Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Firstly, I can assure you there was never any swearing at children or adults from myself or my team. We are very proud to operate a beautiful property with an excellent team that respect and appreciate our guests. The behavior of your team as well as the disrespect for both our property and staff is what led to us having an issue. When your team was asked to quiet down, stop crowding the hall and blocking elevator access (30 + people surrounding the elevator area is not only a safety concern and fire hazard but also a very intimating position for our other hotel guests to enter into) you refused and encouraged our night manager to call "upper management". Upon my arrival, I had to shout to get anyone's attention as the volume in hallway/elevator area with 30+ people, children swinging off luggage carts, etc was a shocking sight to say the least. We have a responsibility to provide all of our guests with a welcoming, safe and enjoyable environment. The behavior of your team prohibited that from happening, which is why I insisted the party in the hallway/elevator area be put to an end. I am sorry that you felt that was an unreasonable request however I can assure you, our other hotel guests appreciated the peace and quite they were able to enjoy for the remainder of the evening. Perhaps for any future reservations you make with your team, you should make your intentions known as far as the party atmosphere you were looking for. I'm sure there are some hotels over other's that wouldn't mind, we are not one of them and would have been happy to inform you of that at the time of booking had you have made your intentions known. Yours in Hospitality, Andrea Hayter General Manager

"Good Stay!"

5
02/11/2018

Overall I had a great experience. The conference I went to was well attended to by staff. Chantelle at the front desk at check in and out was fantastic. My only complaints was the hot tub needed to be cleaned - which I informed night staff of. She apologized and said she'd take care of it. Beyond that just little things that are sometimes different with each hotel. I don't stay in hotels often so it's not a huge deal - I just remember to bring certain items next time. -like extra shampoo.

"Very nice property"

4
31/10/2018

We were there for two nights for a conference, the rooms were clean and updated, the location is nice and close to downtown. The bar was great and the Irish bartender (forgot her name) was awesome. Lots of parking....

"Best hotel in Stratford"

4
30/10/2018

A nice, very friendly hotel as you would expect from Best Western. Staff was well trained and efficient. Lots of parking, great restaurant and good ambiance. With family recently moved to Stratford we expect to be using the Arden Park Hotel quite frequently.

"Relax in comfort"

5
28/10/2018

We have always stayed at the Arden Park Best Western Plus while we celebrate our anniversary and visit the Stratford Festival, year after year the atmosphere has been relaxing and comfortable. Great place!

Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear peggyr450; Thank you for your review of Best Western Plus The Arden Park Hotel. I am so honored to hear that we are your choice hotel to celebrate your Anniversary each year, thank you! We appreciate your review and continued support in business. We look forward to welcoming you back to celebrate next year's Anniversary :) Yours in Hospitality, Andrea Hayter General Manager

"Excellent Facility and Great Location"

5
26/10/2018

This hotel is conveniently located about .4 miles from the Festival Theater. An easy walk along Parkside, away from the much more heavily trafficked Queen Street (due to the Festival Theater Parking lot at its end) makes this an ideal place to stay if a pleasant stroll is on order after enjoying the theater. And walking along Parkside is easy compared to the incline on Queen Street. The rooms are generously sized, the restaurant and lounge on-site are nice conveniences along with pool and fitness area. Prices in the lounge and restaurant were moderate, especially considering the US exchange rate. Nice selection from simple sandwiches and burgers to more typical dinner meals. The onion soup was a big hit. Entire facility is clean, with pleasant and helpful staff.

Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear Phyllis B; Thank you for your wonderful review of Best Western PLUS The Arden Park Hotel. I am so pleased to hear you enjoyed your stay and appreciate you taking the time to share your experience! We look forward to welcoming you back as our guests again soon.... Yours in Hospitality, Andrea Hayter General Manager

"Dinner review only - a pleasant surprise"

4
15/10/2018

The restaurant at the Best Western Arden Park is a nice brisk walk from the Festival Theatre. They don't serve anything hyper-fancy - no farm-to-table seasonal fresh organic yada yada yada. They serve dinner. I had a decent french onion soup and a fine penne in cream sauce with sausage, and my friend had the citrus salmon. Dinner for two with no wine for about $60 Canadian. Extremely attentive service. Not very crowded, either - it seems to just not be on the radar of the theatre crowd. No issues getting dinner and getting out with enough time to see our play. Highly recommended.

Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear 599Angela; Thank you for your wonderful review of Best Western Plus The Arden Park Hotel. I was so pleased to read your comments, and thank you for taking the time to share your experience. We look forward to welcoming you back as our guests again soon.... Yours in Hospitality, Andrea Hayter General Manager

"Better than expected"

5
11/10/2018

Was here for business and was pleasantly surprised with how good this hotel was. The room was nice and big, great carpet, decent bed, ok shower, decent art on the walls, super clean. Didn't eat here or use the pool or gym but lots of people were eating and the pool looked to be a decent size. It's located close to the Bruce Hotel and seemed to be a nice walk to the festival theatre, although a much longer walk into downtown Stratford. The only very slight downside was that the bedside lights were very bright when there's two of you and someone is trying to sleep.

Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear TimManchester; Thank you for your review of Best Western Plus The Arden Park Hotel. I am so pleased to read that you were "pleasantly surprised" with our property, I appreciate you taking the time to share your experience. We look forward to welcoming you back as our guests again soon.... Yours in Hospitality, Andrea Hayter General Manager

"Convenient Location"

4
11/10/2018

Our king room was spacious & comfortable for a multi-night stay. The location was convenient to the theatres & downtown shopping area. There is an ATM in the lobby that only charges $2 in case you need Canadian cash during your visit. Do be aware - there will be a $100 charge to your credit card upon arrival for potential charges in the restaurant and/or damages. I was told the charge will be credited back in 2-5 business days.

Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear 696mrsm; Thank you for your review of Best Western Plus The Arden Park Hotel. I am so pleased to hear you enjoyed your stay, thank you for sharing your experience. The pre-authorization charge of $100 will absolutely be released within 2-5 business days (depending on your banking institution). If you have any further questions regarding this, please do not hesitate to reach out. We look forward to welcoming you back as our guests again soon.... Yours in Hospitality, Andrea Hayter General Manager

"Arden Park in Stratford"

5
04/10/2018

Great place for a group of women away for a weekend. Rooms are very large and comfortable. Well situated close to the theatre but must still use your car. Only had breakfast great choices and very accommodating. Staff wonderful throughout the hotel helpful and friendly

Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear irenerjames: Thank you for your wonderful review of Best Western Plus The Arden Park Hotel. I am so pleased to hear you and your group enjoyed your stay! Thank you for taking the time to share your experience. We look forward to welcoming you back as our guests again soon :) Yours in Hospitality, Andrea Hayter General Manager

"Bathroom tissue could be softer, and the room brighter!"

4
03/10/2018

Overall, it is a good hotel with good service. The food at the restaurant is also good. They need to soften their bathroom tissue and give more lights, such as more lamps, to the rooms. Other than that, we were pleased with this hotel.

Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear Christine R; Thank you for your review of Best Western Plus The Arden Park Hotel. I am so glad to hear that you enjoyed your stay. I appreciate your feedback and suggestions, which we will certainly take into consideration. We hope to welcome you back as our guests again soon.... Yours in Hospitality, Andrea Hayter General Manager

"Wonderful Accommodation"

5
01/10/2018

The BW in Stratford is great. Over the past 2 decades, I have stayed at various hotels, but most love the Arden Park Hotel. We book a suite, and they are lovely... well appointed, comfortable, and with amenities for preparing snacks and light pre-dinner appetizers. The Arden Park is walking distance to the Festival Theatre and river paths, and longer walk or a short drive to the Avon Theater downtown. Perfect in all regards.

Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear zoeespy; Thank you for your wonderful review of Best Western Plus The Arden Park Hotel. I am so pleased to hear you enjoyed your stay once again this year, thank you for your continued support in business. We look forward to welcoming you back as our guests again soon... Yours in Hospitality, Andrea Hayter General Manager

"Nice hotel but leaves a bit to be desired."

3
30/09/2018

I attended a conference at this hotel with my spouse. The hotel was what I expect a Best Western to be: clean and with professional service. The check in was easy and we quickly got our room. The front desk was pleasant and friendly. The amenties were standard: a pool, gym, free coffee. The conference venue itself is standard. However the extra suites in the basement are accessed via the main elevator which open to an unfinished area. You have to pass the laundry room through a untility corridor to get to the suite. It just seems, I don't know, underwhelming and weird to say the least. I would suggest finishing this area so it's not so unsettling. The food at the venue was underwhelming: usually cold and bland. The main dinner consisted of steak veggies and potatoes but unfortunately it tasted like butter and the veggies were undercooked. One person at my table was served several minutes after everyone else. The buffet lunch was missing food items that weren't replenished. The bar staff during the events was outstanding. Now for the hotel itself: The room was nice and the beds were moderately comfortable. Late check out was unavailable which is unfortunate considering the conference was still underway and the hotel should be mindful of accommodating the need for many participants to check out late especially if they did not travel using their own vehicle. The reason I was given is that the cleaning staff demanded no more late checkouts which to me is a management issue that should not have affected the guests. I did not appreciate that it was suggested to me that I sit around in the lobby or have a drink at the bar (at 11am) so I decided to wait for my spouse by driving around because at least it was something I could occupy my time (at least an hour) with. Overall I'm pleased with my stay however I would consider the experience to be overvalued (price was too high) having stayed at comparable hotels around the province and the world.

Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear Scott S; Thank you for your review. I am pleased to hear that overall you enjoyed your stay. I do appreciate you taking the time to also share your concerns. Your points are certainly valid and I can assure you I will be looking into each one of them in detail. I do apologize for any disappointment caused, and once again would like to thank you for bringing your concerns to my attention. We do hope to welcome you back as our guests again soon.... Yours in Hospitality, Andrea Hayter General Manager

"Terrible Service"

1
24/09/2018

My husband and I booked a night away after I recieved a surgery at the hospital there. They double booked us, and then wanted a deposit also. We saved up enough money for the room expense and the trip to the hospital. No one informed us that we would have to pay double the room for a deposit. Not on the phone when we booked it. I was in tears as we drove away. Lady at counter was rude to my husband.

Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear Colleen R; I am sorry to hear of the disappointment around your recent planned stay at our property. It is our policy, and standard hotel policy in general to pre-authorize the room, tax and $100.00 incidental deposit upon check-in for every guest. Again, this is a standard hotel policy, and I'm sorry if this is something you were unaware of at the time of reserving. Upon check-out if no incidentals were incurred the deposit is refunded to you at that time. This information is stated on our confirmation letter which was emailed out as well as verbally at the time of the reservation. I do apologize if you felt you were treated rudely as that was certainly not our intention. I understand this was a difficult time for you and I apologize that we were unable to assist you further. Yours in Hospitality, Andrea Hayter General Manager

"Wonderful bed and Breakfast in Stratford ON"

5
23/09/2018

Elena and Dom are amazing hosts and welcome guests into a charming beautifully decorated home. Breakfasts are always different and delicious, with fruit plates and sweets to die for. The beds are very comfortable and the rooms always spotless. Both Dom and Elena are very knowledgeable about the city and have good suggestions about restaurants in the area. The conversations at breakfast are also very stimulating as guest discuss plays, politics or our delicious dinners.

Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear Suzie W; This sounds like a wonderful experience. Unfortunately you've written your review on the wrong page. I wanted to let you know so you could pass your comments onto the appropriate people, as I'm sure they will be thrilled to read them :) Yours in Hospitality, Andrea Hayter General Manager

"Wonderful hotel."

5
23/09/2018

Very large clean room and bathroom. HUGE bathtub. Reception staff friendly and helpful. Good restaurant with friendly and helpful staff. The menu is typical of a good hotel resto. Entire hotel is top notch. Parking is a bit tight but ok.

Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear DougCsr; Thank you for your wonderful review of Best Western Plus The Arden Park Hotel. I am so pleased to hear you enjoyed your stay, thank you for taking the time to share your experience. We look forward to welcoming you back as our guests again soon.... Yours in Hospitality, Andrea Hayter General Manager

"Flies"

3
22/09/2018

I killed sixteen flies in my room, in three separate incidents. I reported it to the cleaning staff and they were sympathetic, and passed on my concerns. I told the clerk at checkout and she was personally concerned and made a note. I filled in a survey, on line, and I have yet to hear from Best Western, I keep getting re-directed, since they encouraged me to go to trip advisor, here I am. Nobody wants to see a multitude of flies in their room, and especially, to have them keep reappearing after dealing with them once, then twice. Room 529, Best western, Stratford, Ontario, 17 to 19 September, 2018.

"Wonderful return visit!"

5
16/09/2018

We just returned from our annual visit to take in the shows at The Stratford Festival. The hotel is very clean and updated, the staff friendly and the amenities are exceptional. We had breakfast in the restaurant and our server, Deb, was absolutely terrific. She is hands down the friendliest and best server I have ever had in ANY establishment and Best Western is so lucky to have her on the team. Being a frequent traveler, its people like Deb that make a traveler feel at home even while away. Great stay...thank you and we will be back for sure!

Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear ztaboose; Thank you for your review of Best Western Plus The Arden Park Hotel. I am so pleased to hear you enjoyed your stay and thank you for making us your host hotel during your annual visit to Stratford! Deb is a very valued member of our team and I will be sure to pass your comments along to her, thank you for sharing. We look forward to welcoming you back as our guest again soon.... Yours in Hospitatlity Andrea Hayter General Manager

"Perfect place to stay!"

5
15/09/2018

If you are going to be in Stratford for one of the festival theatre plays, the Arden Park hotel is the place to stay. Rooms are very comfortable and the restaurant has lots to offer. And you can walk to the Festival Theatre!

Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear ljhca8; Thank you for your review of Best Western Plus The Arden Park Hotel. I am so pleased to hear that you enjoyed your stay, thank you for sharing your experience! We look forward to welcoming you back as our guests again soon.... Yours in Hospitality, Andrea Hayter General Manager

"Theater Trip"

4
12/09/2018

Great hotel to stay at during the theater season. Super staff. Close to everything. Have been coming there for years and will continue to do so in the future. Great mix of guests from Canada and the USA.

Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear jcmismas; Thank you for your review of Best Western Plus The Arden Park Hotel. I am so glad to hear you enjoyed your stay and thank you for taking the time to share your experience. We appreciate your loyalty year after year, and look forward to welcoming you back as our guests again soon! Yours in Hospitality, Andrea Hayter General Manager

"Great hotel"

5
03/09/2018

Easily the nicest BW I ever stay at. Better than a bunch of Marriotts where I'm Paltinum. Easy access to the festival, very accommodating staff. Clean. Great bed. Indoor pool and hot tub. Consistently fast internet. Have stayed two years in a row now and plan to stay again.

Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear jonathanbeeton; Thank you for your wonderful review of Best Western PLUS The Arden Park Hotel! I am so pleased to hear you enjoyed your stay and appreciate you taking the time to share your experience. We look forward to welcoming you back again soon! Yours in Hospitality, Andrea Hayter General Manager

"Below Average"

3
03/09/2018

I didn't want to rate the hotel as poor, as there were some good qualities, so I'll start with those. The deluxe room had an updated decor and overall was a clean hotel and room. The location was good in relation to the Festival Theatre and about a 20 minute walk to the viilage. However for $200+ a night, my expectations are that of higher end hotel, particularly in a small town. This hotel gave me the vibe of almost a motel. It all started with a difficult and very poor check-in experience. While we arrived early, we had to come back 3 times, and our room was not even ready at 4 pm - well after guaranteed check-in time. An alternative room was not even offered, simply a 'sorry we're short staffed, you'll have to come back'. In the end a complimentary breakfast was provided, but the soured experience already set the tone for our stay. There also was no wifi or movie channels for purchase - quite surprising as this is almost standard at most hotels. Parking is free, so that was a plus. Overall it was a clean and comfortable bed to sleep in, so that should be the expectation level one goes in with and the average rating would be accurate.

Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear Susan K Thank you for your review. I am glad to hear you found your room to be clean and comfortable during your stay. I do apologize for the late availability of check-in as I can appreciate how frustrating that would be. Unfortunately we were hit with some unforeseeable illness in our housekeeping department which did set us behind and I'm very sorry that this impacted your check in time. I will certainly review with my front desk team the importance of how we handle this information when informing our guests that a room is not yet available. We do offer complimentary WiFi, my apologies if this was not clearly outlined at check in. We do have a posting of instructions on the desk in every guest room as well. Once again, thank you for your review, I do hope to welcome you back as our guests again soon... Yours in Hospitality, Andrea Hayter General Manager

"Overnight for a play"

5
30/08/2018

Beautiful room and decor. Excellent service from front desk to the lounge staff. The food in the lounge was perfect and at a reasonalbe price. There is plenty of free parking. The pool area was very clean with a nice hot tub. would definitely stay here again.

Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Thank you for your wonderful review! I am so glad to hear you enjoyed all aspects of your stay. We look forward to welcoming you back as our guest again soon.... Yours in Hospitality, Andrea Hayter General Manager

"Great hotel close to the Shakespeare Festival Theatre"

5
27/08/2018

This hotel has been renovated and is a very nice place to stay for theatre and other purposes in Stratford. The front desk staff and bartender were very nice and accommodating. The beds were comfortable and our room were spacious and well equipped. We did not dine at the hotel, so I cannot comment on the restaurant.

Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear NaplesKris; Thank you for your review of Best Western PLUS The Arden Park Hotel. I am so pleased to hear you enjoyed your stay, thank you for sharing your experience. We look forward to welcoming you back as our guests again soon.... Yours in Hospitality, Andrea Hayter General Manager

"Very convenient; great value for money"

4
26/08/2018

Great location near the festival and the river. Room size is very large! The hotel and the rooms are a bit dated though. But for the price and location, great value for money. If you want a better experience and are willing to pay top dollar, you can go to Bruce Hotel.

Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear poonamallee; Thank you for your review of Best Western PLUS The Arden Park Hotel. We hope to welcome you back as our guests again soon. Yours in Hospitality, Andrea Hayter General Manager

"Fine except for one glitch"

4
24/08/2018

We have stayed here several times when visiting the Stratford Festival. Within a short walk of the Festival Theatre. Rooms are spacious. Check in was quick. Breakfast is fine. Only problem was that the lock on our room didn't work even with two sets of replacement keys and help from the maintenance staff. They moved us to another room which was more to our liking anyway, but the front desk staff indicated that they have a lot of problems with keys getting demagnetized.

Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear Clarkkent007; Thank you for your review of Best Western PLUS The Arden Park Hotel. I am so pleased to hear you enjoyed your stay, thank you for sharing. I do apologize that you experienced issues with the key cards for the guest rooms. Unfortunately these cards are sensitive to being kept in with cell phones, etc as it tends to demagnetize them. I am in the process of researching other options for key cards that might be less "sensitive" to demagnetization, as I can certainly appreciate the inconvenience this causes. Once again, thank you for your review, we look forward to welcoming you back as our guests again soon.... Yours in Hospitality, Andrea Hayter General Manager

"Always a comfortable stay."

4
23/08/2018

We have used this hotel for a number of years when seeing theatre productions in Stratford. It is within walking distance of the main stage Festival Theatre and a three or four minute drive to downtown Stratford ( for other theatres, shops and restaurants). Rooms are a good size, including bathrooms. Lots of parking , situated on a corner with traffic lights (easier getting in and out of the parking lot).

Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear 499263Will2014; Thank you for your review of Best Western Plus The Arden Park Hotel. We look forward to welcoming you back as our guests again soon... Yours in Hospitality, Andrea Hayter General Manager

"Good Spot"

4
23/08/2018

Everything was good.Room was clean,service was friendly and helpful and meals were enjoyable.Parking was very convenient and safe and access to hotel was nearby.Have only positive things to say about hotel.

Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear JimMcC1944; Thank you for your review of Best Western Plus The Arden Park Hotel. I am so pleased to hear you enjoyed your stay and "only have positive things to say", thank you! We look forward to welcoming you back as our guest again soon... Yours in Hospitality, Andrea Hayter General Manager

"Very clean hotel"

5
20/08/2018

The hotel was very clean and our room was excellent. Very close (5 minute walk) to the Festival Theatre. We had breakfast at the hotel restaurant and it was very good. Omelets, pancakes. I should mention that the hotel is pet friendly as we had our little dog along with us.

Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear rondeaubrass; Thank you for your review of Best Western PLUS The Arden Park Hotel. I am so glad to hear you enjoyed your stay and thank you for sharing your experience. We look very forward to welcoming you back as our guest again soon.... Yours in Hospitality, Andrea Hayter General Manager

"PART OF OUR ANNUAL TRIP TO STRATFORD"

5
20/08/2018

We have been visiting Stratford since 2000 to get our fill of great theatre. We have stayed at the Arden Park for a number of those years and always have an excellent experience. It's in a great location for walking to the Festival Theatre and the Tom Patterson (re-opening in 2020). It's an easy trip to the downtown area and the other two theatres (Avon and Studio). They have an attentive staff and all the services you will need. Highly recommended.

Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear paulugalde; Thank you for your wonderful review and recommendation of Best Western PLUS The Arden Park Hotel. I was so pleased to hear you enjoyed your stay and thank you for your continued support in business! We look very forward to welcoming you back as our guest again soon.... Yours in Hospitality, Andrea Hayter General Manager

"Nice place, close to Festival Theater"

4
18/08/2018

This is a very nice hotel. Rooms are spacious and clean. Staff, on the whole, are friendly and helpful. We did have difficulty with a maid one day. Restaurant food was good and portions were large. If you want to use pool, be ready to be the only one in there. It was not well used when we were there. There is a wee tuck shop (snacks, pop) in the lobby.Only negative was....the view from our room was the a/c unit and the other side of the hotel. nAsk for a room with a view when checking in, if this is what you want.

Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear Chellh2001; Thank you for your review of Best Western PLUS The Arden Park Hotel. I am glad to hear you enjoyed your stay and thank you for sharing your experience. I'm sorry to hear you had difficulty with a maid one day, I would be happy to discuss this further with you if you would like to contact me directly. Once again, thank you for your review, we look forward to welcoming you back as our guest again soon.... Yours in Hospitality, Andrea Hayter General Manager

"Great Hotel"

4
14/08/2018

Had a great stay Check in was a nightmare due to a lost reservation. Then we were made to believe there were no rooms available (even got offered to try other hotels) ...then miraculously after standing our ground a room was made available.Beyond that, the trip was great, rooms are beautiful and clean. The bed was super comfy. All of the staff were friendly. It is a bit pricey but overall we were happy with our stay.

"Stratford Theater is within walking distance, located near shopping and restaurants"

5
13/08/2018

The room was clean, nicely decorated worth the cost due to its great location. Only problem was I found the hot tub had too much chlorine...strong bleach smell. The lobby and general areas were clean. The restaurant was lovely with great breakfast.

"Back for a Second Time"

4
12/08/2018

I had lunch in the lounge at the hotel and it was excellent. A roast beef dinner was one of the daily specials for $10.99. The meal included soup or a salad. The beef barley soup was great. The was served with at least 4 slices of beef, mashed potatoes and gravy and a medley of assorted fresh vegetables. The portions were very large and I felt that the meal was excellent value for the money. The restaurant has two parts, the dining room and the lounge. Our server was friendly and we didn't have to wait very long for our meals to arrive. Overall, a very pleasant lunch.

"Great staff!"

4
12/08/2018

Overall we had a very pleasant stay at the Arden Park Hotel. We arrived around 3pm just after check-in starts. The staff was very friendly, and our check-in went smoothly, so we proceeded to our room, a junior queen suite. (The room was very nice and updated; the only thing I didn't like was the toilet. It was very tiny and not eco friendly -it used a ton of water. It appears that when the room got its update, changing to a more improved toilet was not part of this). Anyway, we were just settling into our room when there was a knock, and without waiting for a reply, some google people who had been taking pictures started to come in. I came to the door quickly so they couldn't fully enter the room. They said they hadn't put back all of the items they had moved for the pictures (we later found everything in one of the closets). As we were not planning on leaving the room yet, I told them to not worry about it, and they went on their way. We didn't even have any time to complain, as only minutes later, an envelope was sent under the door with a letter from the manager apologizing for the miscommunication about our room being ready. It included two vouchers for free breakfast. I really appreciated how this was handled and how apologetic the manager was. Shortly after this we headed down to the pool which was a little on the cool side, but okay over all. We weren't able to use the hot tub, as it was not working, but a repairman arrived to work on it shortly before we left. In the morning we went down to breakfast. I have to say all of the staff were great, but I need to give special mention to the breakfast lady who was very personable and went out of her way to be extra friendly. The breakfast buffet was very typical and average, nothing special, but would probably be fine for most people. Checkout went very smoothly, and the girl at the reception made sure to ask us about our stay. Even though we did not have a perfect stay, I would still come back to this hotel because the staff was so great.

"Best Hotel In Stratford But It Will Cost You"

4
12/08/2018

The hotel is lovely. It's clean, luxurious, and well-maintained. The pillows on the beds are small, (square) so I recommend if you bring your own, if you prefer a regular sized pillow. As well the hotel itself is divided into two buildings so when you book multiple rooms, make sure you specify you want to be in the same building. We spent a lot of time going down one elevator, through a hall and up another one to meet up with our travelling guests. The Sunday brunch was yummy but breakfast was not included in the rate.

"A nice surprise "

4
07/08/2018

This hotel is very nice. It is older but nicely updated. The rooms are clean and well appointed. The staff very friendly. The hotel restaurant was not great but decent. The pool was nice. Good location for Festival theater goers. Downtown attractions about 20 minute walk. I would stay here again.

Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear Jeffery C; Thank you for your review of Best Western PLUS The Arden Park Hotel. I am so pleased to hear you enjoyed your stay and thank you for taking the time to share your experience. If you would like to email me directly at [email protected] with any improvements you might suggest to make the dining experience more pleasurable I would be more than happy to review. Thank you once again, we hope to welcome you back as our guest again soon.... Yours in Hospitality, Andrea Hayter General Manager

"Walking distance to the Festival Theater"

4
04/08/2018

We chose the Arden Park because of its close location to the festival theater (It is in walking distance). The hotel is nicely decorated. Our room was large and comfortable. The room was always clean. The desk staff were very helpful. The hotel has a nice pool (that never seemed crowed) and a small but effective exercise room. The food choices in the restaurant were good and the service was good. The only drawback is the distance to downtown; because of the distance you will need to drive to sample the better Stratford restaurants or the Avon theater.

Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear TheaterLovers; Thank you for your review of Best Western PLUS The Arden Park Hotel. I am so pleased to hear you enjoyed your stay and appreciate you taking the time to share your experience! We hope to welcome you back as our guests again soon.... Yours in Hospitality, Andrea Hayter General Manager

"Walking distance to Stafford Festival."

4
20/07/2018

Not your average Best Western. Very large and nicely appointed rooms. Comfortable beds. Fridge and Keurig coffee maker in room. Nice bathroom. Shower was a bit dodgy. Had dinner before heading to see Music Man, at Stratford Festival. Nice dining room with attentive waitress, Decent food, a bit on the high price.

Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear Gerry K; Thank you for your review. I am glad to hear you enjoyed your stay, thank you for sharing. If you could please email me directly at [email protected] with further detail regarding the shower so I can address that with my maintenance team immediately that would be much appreciated. We hope to welcome you back as our guest again soon.... Yours in Hospitality, Andrea Hayter General Manager

"Great bathtub"

5
18/07/2018

This is a nice hotel- staff are nice, food is good, rooms and common space clean. But how often do you stay in a hotel where the bathtub is long enough to lay back and take a soak? After a long day of travel and theater - this was a wonderful way to relax and re-energize. If you are in Stratford for theater- worth the price.

Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear beccagp1313; Thank you for your review. I am so pleased to hear you enjoyed your stay and most importantly a relaxing soak in the tub :) We appreciate you taking the time to share your experience and look forward to welcoming you back as our guests again soon.... Yours in Hospitality, Andrea Hayter General Manager

"Nice amenities in a great location"

4
12/07/2018

Stratford is full of many quaint B&Bs. However, if you are looking for a larger, more standard motel, this is a great option. The rooms are spacious, recently redecorated and comfortable. Parking is available for free. The price is a bit high but the value is there. We stay here each year now when we visit. There is even a Dairy Queen close by!

Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear Lisa S; Thank you for your review of Best Western PLUS The Arden Park Hotel. I am so pleased to hear you enjoyed your stay, thank you for taking the time to share your experience! Having Dairy Queen right across the street is certainly a perk for our team as well :) Yours in Hospitality, Andrea Hayter General Manager

"Convenient location"

3
09/07/2018

The hotel is a great location to the Festival Theater, a 5 minute walk (2+ blocks). We had a two-room suite (for a family of four), which was larger than expected or needed. Beds were comfortable, the bathroom was large and updated.

Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear Andrew S; Thank you for your review of Best Western PLUS The Arden Park Hotel. I am glad to hear you enjoyed your stay and hope to welcome you and your family back again soon... Yours in Hospitality Andrea Hayter General Manager

"Great Hotel"

4
08/07/2018

Our experience with the hotel was excellent. From the time we checked in until the time we left we found everything as it should be. The front desk staff were courteous and efficient and check in and out was easy. The WIFI was fast and I found no place where it wouldn't work. The hotel and rooms are well furnished and clean. Everything from shower to AC worked well. The hotel has lots of parking and the Festival Theatre is a short walk away. The pool and hot tub were at a great temperature and the water was absolutely clean and clear. The beds are comfortable and the room was quiet. My only issue is that the windows in our room did not have blackout curtains that could be pulled across the window. I did use a sturdy clip to partially hold them closed but I found that it then blocked the air conditioning. So there was a choice of be cool or have light streaming into the room at 6:30 am. We did have a suite so this may not be an issue in other rooms - certainly not an issue if you don't like a darkened room to sleep in.

Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear Trainfan2000; Thank you for your review of Best Western PLUS The Arden Park Hotel. I am so pleased to read how much you enjoyed your stay and truly appreciate you taking the time to share your experience. With regards to the "blackout curtains" every room, suites included are equipped with black out curtains. Sometimes the curtains can get tucked back into the other 2 decorative curtains and not seen? I apologize for this as that would have been frustrating to you. I will certainly take a close look to ensure the blackouts are still in the window somewhere or have them replaced, thank you for bringing this to my attention. We look forward to welcoming you back as our guests again soon.... Yours in Hospitality, Andrea Hayter General Manager

"Convenient location to the Festival Theatre"

5
04/07/2018

The hotel is very conveniently located on Hwy 7. A truly excellent hotel experience. We occupied a King suite. The staff was pleasant, knowledgeable and dedicated to customer service. The hotel restaurant was also efficient with a limited, but good, adequate menu.

Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear jeromej439; Thank you for your review of Best Western PLUS The Arden Park Hotel. I am so pleased that you enjoyed your stay. I was especially proud to read your comment about my team being "dedicated to customer service", as we truly are and I appreciate you taking the time to recognize that. We hope to welcome you back as our guest again soon.... Yours in Hospitality, Andrea Hayter General Manager

"Fantastic hotel"

5
25/06/2018

Went back home to Stratford for a family wedding, we stayed here at the Arden park, and we're very pleased with our stay. Check in was very quick. They even got us in to our room hours before allowed check in time, we appreciated very much so we could get dressed for wedding. Our room was spotless, well stocked, and very tastefully decorated. The cleaning staff that we met were all very pleasant. We had breakfast in the rest downstairs and again had absolutely no complaints. Everything was very good. Maybe a little more than we would have liked to pay for the night, but considering the way they take care of the place, we couldn't really complain. Job well done Arden Park!!!

Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear stephanie523; Thank you for your review of Best Western PLUS The Arden Park Hotel and for the "job well done" comment. I am thrilled to hear you enjoyed your stay and appreciate you taking the time to share your experience. We hope to welcome you back as our guests again soon... Yours in Hospitality, Andrea Hayter General Manager

"Walk to Festival Theater"

4
25/06/2018

We stayed in a King Suite which was enormous! The bathroom had a separate Jacuzzi tub and shower and the living room was huge. The hotel is a 5 minute walk from the Festival Theater which was wonderful. A very clean hotel with up-to-date amenities.

"Surprisingly Pleasant"

5
24/06/2018

Went to Stratford to see some plays and visit friends and family in the area on my own. Was quite pleasantly surprised by this hotel. Looks renovated and upgraded. Nice size rooms, roomy. Upgraded fixtures and amenities. Good free parking, pool and location, quiet. Will go back.

"Nice stay"

4
22/06/2018

I stayed for four nights for business The hotel is very clean and the staff is friendly. In the lobby there is a nice coffee machine that is free. Love love the moka coffee. My room was really clean and the parking is free. I had super once and did not enjoy the food. It's four minutes drive to downtown. You need to eat at Key Stone Alley, there is a beautiful outside sitting area and the food is amazing. Overall the hotel was really good. I will definitely come back

"Father's Day at the Arden Park"

5
18/06/2018

I was very fortunate to be invited to the Arden Park Best Western Hotel for Father's Day by my son and daughter in law. The food was outstanding and the service superb. The dinner rooms were full, as this is a very popular place for holiday events. With number of quests being seated every hour, you would expect lineups at thr buffet tables. This was not the case, and we did not experience any waiting at all. The meal, from the salad and soup to the made to order omelets, rare roast beef, and pork back ribs and a large variety of delicious desserts was wonderful. I should have booked a room as I needed a nap after this gastric delight.

Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear downham2018; Thank you for your wonderful review of Father's Day Brunch at Best Western PLUS The Arden Park Hotel. I am so pleased we were able to share in making the day great for you! I appreciate you taking the time to share your experience and we hope to welcome you back as our guests again soon! Yours in Hospitality, Andrea Hayter General Manager

"great stay"

5
14/06/2018

The best time , we needed to get away and have quite time which we had, an a great time shopping in Stratford and the Sat. market. We walk a lot in the park and went on the boat which we found so so peaceful. The resturtant were great and serve great food.

Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear barb512017; Thank you for your review of Best Western PLUS The Arden Park Hotel. I am so glad you enjoyed your stay and were able to enjoy all that our beautiful city has to offer! We look forward to welcoming you back as our guests again soon.... Yours in Hospitality, Andrea Hayter General Manager

"We booked for 4 nights but it was so good here we stayed 8 nights"

5
10/06/2018

The hotel does have a coffee machine in the lobby that you can access at any time, complete self serve, makes regular, hot chocolate and a great cafe mocha. The pool and whirlpool is excellent, they also have a gym too. The staff were all great. Every morning there is a newspaper down by the lobby coffee machine, get there early as they are limited and go fast. Wifi is fast and stable and great speed. Sometimes you have to log in using special code, but its usually your last name and room number, Roku streamed Netflx with no buffering. We got a king suite, it was large and had a fridge, microwave, keurig coffee machine so bring your favorite pods, wet bar, sofa bed and a separate bedroom. We booked well in advance so got special price out of season with discount 156.plus tax. The only thing I could suggest is to have robes so you can go up and down to the pool, whirlpool comfortably. Also we didn't make up room everyday, Four seasons hotel has a good incentive program, you get 5 dollars for everyday you don't use make up room service maybe they could add this to their policy. Its about a 10 minute walk to Shaw festival theater, we drove it was 15 dollars to park. Its a longer walk to the Avon theater, but we parked in theater parking lot for 10 dollars. We were by an ice machine and the elevators and didn't hear them in the suite. The on site restaurant is good food for value price, but limited in choices. Sunday seems to be the best day for their buffet. Make reservations it gets busy. Parking was close to the door and free. No spa services on site. Really had a great experience with the Arden park hotel.

Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear suerob_13; Thank you for your wonderful detailed review of Best Western PLUS The Arden Park Hotel. I was so pleased to hear you enjoyed your stay and all the amenities we have to offer! Thank you for taking the time to share your experience, we look forward to welcoming you back as our guests again soon.... Yours in Hospitality, Andrea Hayter General Manager

"GREAT PLACE TO STAY"

2
08/06/2018

Very satisfied with our stay. Rooms were clean and the overall service was great. Location to the theatres was excellent , only a five minute walk to the Festival Theatre and to the scenic park grounds.

Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear barefeet2018; Thank you for your review of our property Best Western PLUS The Arden Park Hotel. I am so pleased to hear you enjoyed your stay, thank you for sharing your experience. I noticed you left only 2/5 in the overall rating however. If you have anything specific you felt we could have improved on to receive a higher score, please do contact me directly and I would be happy to further discuss with you. Once again thank you for sharing your experience and we hope to welcome you back as our guest again soon.... Yours in Hospitality, Andrea Hayter General Mangager

"Awesome Hotel and Restaurant"

5
07/06/2018

I am in Stratford on business and my client recommended this hotel for my stay. I was pleasantly surprised by the beautifully appointed rooms. The suites are spacious and the beds really comfortable. The first night, I went out for dinner. The second night, I decided to check out the restaurant. I was BLOWN AWAY by the quality of food at the restaurant at Best Western Arden Park. I had a steak special with salad, mixed veggies and mashed potatoes. The steak was perfectly cooked with a scrumptious sautéed onion gravy. The meal was followed by the best rice pudding I have ever had. I am back again for my last night having the best penne pasta with basil tomato cream sauce with chicken. To die for! Last but not least, the staff is awesome - very attentive, friendly and welcoming. I will be back!

Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear Marlene D; Thank you for your review of our property Best Western PLUS The Arden Park Hotel. I was so happy to hear you were "pleasantly surprised", comfortable and most importantly enjoyed your stay! Thank you for taking the time to write such a wonderful review it is truly appreciated! We look forward to welcoming you back as our guest again soon.... Yours in Hospitality Andrea Hayter General Manager

"Friendly Hotel Close to Threatre"

4
06/06/2018

We visited Stratford, Ontario early in the season to see some plays staying overnight at the Arden. Our recently refreshed room, a corner suite on the third floor, was comfortable and spacious. We ate breakfast and dinner in the hotel restaurant and were pleased with the quality of the food and service. The best perk of the Arden is that it is only a 5 minute walk to the main Festival Theater. The Arden has plenty of parking and reasonable room rates.

Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear Lensmania; Thank you for your review of our property Best Western PLUS The Arden Park Hotel. I was so pleased to hear you enjoyed your visit, and thank you for taking the time to share your experience. We hope to welcome you back as our guest again soon! Yours in Hospitality, Andrea Hayter General Manager

"Festival fan"

5
01/06/2018

Excellent location for attending Stratford Festival ! Easy to get to and especially when leaving to go home. Many convenient store and services nearby for all needs.. Have enjoyed my stays here for a number of years.

Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear frnkawilson; Thank you for your review of our property Best Western PLUS The Arden Park Hotel. We appreciate your continued dedication to our property and look very forward to welcoming you back as our guest again soon! Yours in Hospitality, Andrea Hayter General Manager

"Stratford was wonderful"

5
01/06/2018

Wonderful hotel clean friendly and helpful staff comfortable and attractive room convenient location restaurants and shopping easily accessible hotel has a great dining room a really nice hotel highly recommend it

Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear patp2185: Thank you for your review and recommendation of our property Best Western PLUS The Arden Park Hotel. I was so pleased to hear you enjoyed your stay and thank you for taking the time to share your experience. We look forward to welcoming you back as our guests again soon... Yours in Hospitality Andrea Hayter General Manager

"Comfortable stay"

5
21/05/2018

Nice clean spacious rooms. Everything is close within 5 minute drive to hotel. Staff in pleasant and helpful. The downside is the appetizers in the restaurant were more like frozen food reheated than freshly made. Breakfast buffet on Sunday was really good.

Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear Peter L; Thank you for your review. I am so pleased to hear you found our staff to be pleasant and helpful, thank you for sharing. I would like to apologize for the disappointing appetizers you experienced. Please email me directly at [email protected] with specific details as to what you ordered in order for me to look further into this. Once again, thank you for your review. We hope to welcome you back as our guests again soon... Yours in Hospitality Andrea Hayter General Manager

"Friendliest Staff Ever"

5
20/05/2018

This is our 2nd stay at the Arden Park Hotel. My wife and I both commented to each other about how friendly the staff are here. The Hotel is meticulously kept and the rooms are spacious and comfortable.

Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear Bill L; Thank you for your review. I was thrilled to read your comments, as we are truly dedicated to providing our guests with an exceptional product and overall customer experience. I am very proud of my team and I will be sure to pass along your positive comments as it is always very rewarding from them to read. Thank you once again for taking the time to share your experience. We look forward to welcoming you back as our guests again soon... Yours in Hospitality Andrea Hayter General Manager

"Great staff and good food!"

5
19/05/2018

The people at the hotel are very friendly and helpful. The maid that did our room was extra nice and made sure we got what we needed! The food is great! They took care of us old folks. The menu is varied and they have daily specials like lamb shank which was delicious. The location is close to all the venues and within walking distance if you are young.

Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear reinholdt2017; Thank you for your wonderful review. I am so pleased to hear you enjoyed your stay, thank you for taking the time to share your experience! We look forward to welcoming you back as our guests again soon... Yours in Hospitality Andrea Hayter General Manager

"Business Trip"

4
14/05/2018

Very nice hotel for business traveler. Updated rooms and on-site lounge and restaurant make this hotel appealing. Recommend should you need to stay in this area. Meals were done nicely and service in the lounge was outstanding. The only complaint I had was they ran out of my favorite beverage after the first drink.

"Excellant place to stay"

5
11/05/2018

Recommend highly, good location to downtown Stratford Ontario. Grounds are well kept. Front desk staff very helpful. Clean & tidy foyer, nice large chairs to lounge in.. Really nice and clean pool and area. Good Parking

Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear Betty G; Thank you for your review. I am so pleased to hear you enjoyed your stay and appreciate you taking the time to share your experience. We look forward to welcoming you back as our guest again soon... Yours in Hospitality, Andrea Hayter General Manager

"Excellent."

5
07/05/2018

For anyone familiar with fine hotels like the Fairmont, Marrott, former Delta, etc. you will find equally good accommodation in Stratford at the BW Arden Park Hotel. This is a well appointed hotel with excellent furnishings and amenities. The staff are friendly and welcoming. A good restaurant is available - again with friendly and accommodating staff. While there is no room service, the restaurant will quickly set up a serving tray with covers so you can take a meal to your room. This was a good place to stay.

Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear Jeff M; Thank you for your wonderful review! I am so pleased to hear you enjoyed your stay and appreciate you taking the time to share your experience. We look forward to welcoming you back as our guest again soon... Yours in Hospitality, Andrea Hayter General Manager

"Good Facility, Great Location"

4
04/05/2018

I'm not big on B&B's, which Stratford is chock-a-block full of. While they were once a lower cost alternative to big hotels, that is no longer the case, and I see no value in paying a premium to sleep in someone's guest room. Give me a nice hotel room, in a property with a full range of amenities, where I can be an anonymous guest. The BWP Arden Park Hotel ticks all my boxes. It is a relatively modern property, with restaurant, pool, fitness room and meeting rooms on site. Our room was clean and spacious, with a lovely view of the parking lot (can't have it all, I guess). It was a pleasant 1 mile walk to the downtown and the Avon Theatre, and about half that distance to the Festival Theatre for the two shows we saw during our visit. The desk clerk at check-in was pleasant and helpful. We were able to arrange a late check-out the morning of our departure (not as late as we would have ideally wanted, but they were fully booked, so that's understandable). However there was no issue with leaving our car in the parking lot (free parking FTW) while we enjoyed a matinee performance at the Festival Theatre. We enjoyed a nice breakfast at the on-site restaurant. The only issue there was that there only one server on the floor, and she was extremely busy - not her fault though. Breakfast itself was quite good. It was a la carte, not your typical complimentary buffet.

Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear Stotes57; Thank you for your review. I am so pleased to hear you enjoyed your stay and thank you for taking the time to share your experience. We hope to welcome you back as our guests again soon.... Yours in Hospitality, Andrea Hayter General Manager

"quality of hotel"

4
02/05/2018

I enjoyed my stay at Arden hotel - my rm was good and having a restaurant on site was great. the only issue I had which i think i big was my whirlpool tub was not cleaned 2 days in a row. when I called back to inquire about the cleanliness I found they would not take total ownership of the issue. but overall I really liked my stay!

Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear kathycarps; Thank you for your review. I am so glad to hear you enjoyed your stay. Once again, I do apologize for the condition of your whirlpool tub and as we discussed over the phone after your departure. We do take cleanness very seriously and we strive to provide an excellent product for our guests to enjoy each and every time. As we also discussed, please if in the future you have any concerns regarding your room during your stay call down to the front desk. We will be happy to ensure any concerns are dealt with immediately and you are able to enjoy a comfortable stay. Yours in Hospitality, Andrea Hayter General Manager

"I've found boxers under the sofa"

2
13/04/2018

I visited Stratford for the festival. During my stay I've Found a pair of boxers under the sofa in the room. Wasn't happy about that. The paint in bathroom is dropping off. It's just an average hotel with poor cleanliness.

Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear Hiro C; I would like to offer my sincere apologies regarding the disappointment you experienced during your recent stay. I can assure you that what you described is certainly not the level of cleanliness that we are so proud to offer. As you will see from many of our reviews, we take pride in providing our guests with excellence in all areas of their experience, most definitely including cleanness. If you could be so kind to email me directly at [email protected] as I would like to discuss this in further detail with you and confirm which room you were staying in so I can address the bathroom paint as well. Thank you for taking the time to reach out, I hope to hear from you to further discuss. Yours in Hospitality, Andrea Hayter General Manager

"satisfied customer"

4
09/04/2018

The staff treated me royally and the room was amazing. I was upgraded and was extremely pleased with the amenities. Checking out was as seamless as checking in. Facilities for the wedding I attended were well set up and suited the purpose well.

Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear Sylvia B; Thank you for your fantastic review! I am so pleased to hear you enjoyed your stay and were treated "royally", wonderful to hear and thank you for sharing! We look forward to welcoming you back as our guest again soon.... Yours in Hospitality, Andrea Hayter General Manager

"Great stay for what we needed."

4
08/04/2018

Location was central to what we needed for the weekend. We stayed one night and the room was very adequate for myself and my son who uses a wheelchair - deluxe - 2 queen beds. The room itself was big enough and Bathroom very spacious - shower chair was finally provided. Only real set-back for some might be that there is no room service and no breakfast included. It depends on what qualities an individual seeks in their stay and for us this stay was a solid 4 out of 5. We didn't stay for the view and this particular room (225) has no view - just in case you needed to know.

Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear N5369AProbh; Thank you for your review. I do apologize about the initial mix up with the shower chair in your room. I am glad we were able to provide all the amenities you and your son required and you were able to enjoy your stay. Please note for any future visits, we do offer a breakfast rate in order to have breakfast included in the room rate. Please ask about our breakfast rate upon reserving your next visit with us. Thank you once again, we hope to welcome you back as our guests again soon..... Yours in Hospitality Andrea Hayter General Manager

"no breakfast included at this Best Western"

4
04/04/2018

My wife and I stayed here for one night of a road trip. Entry was surprising because one comes upon the restaurant reception desk before the hotel reception desk, but its no biggie. Front desk staff were courteous and efficient. Our room was a king suite having a separate salon and bedroom. Both rooms had large flat screen televisions; neither had a sleep timer. The rooms were spacious and the salon had an adjacent kitchenette. The rooms were clean and had adequate furniture. The bathroom had a separate shower stall and jacuzzi tub. The caulking at the bottom of the shower stall was in need of a bit of work or cleaning; I did not inspect it closely. Unusually, this Best Western does not have an included breakfast, but this hotel has a restaurant and bar-lounge.

Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear mtrodgers99; Thank you for your review. I appreciate you taking the time to share your experience. I hope you enjoyed your time in our beautiful city and we look forward to welcoming you back as our guests again soon. Please do note for any future visits, we do have a breakfast rate available, please inquire at the time of your next booking. Yours in Hospitality, Andrea Hayter General Manager

"Our Stay at Best Western The Arden Park Hotel"

5
27/03/2018

Well located, friendly staff, would stay here again. We dined in the restaurant for lunch, excellent service and excellent price too. Our room was ready when we arrived, check in was done in a timely fashion, and with a smile!!

Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Diane E; Thank you for your review. I am so pleased to hear you enjoyed your stay and appreciate you taking the time to share your experience! We look forward to welcoming you back as our guests again soon.... Yours in Hospitality, Andrea Hayter General Manager

"Great experience!"

5
27/03/2018

An Excellent hotel - very comfortable room, competent and friendly staff, convenient parking. I did not take any meals at the hotel while there, so cannot comment on food service. Parking well-lighted.

Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear W365ARrobinh; Thank you for your review. I am so pleased to hear you enjoyed your stay with us. We hope to welcome you as our guests again soon.... Yours in Hospitality Andrea Hayter General Manager

"management needs to pay attention"

3
18/03/2018

I normally like my visits to this hotel, it is clean, the maintenance,dusting etc is very good. So I will say thank you to the maintenance staff for a GREAT job. +1 The Front line workers of the Hotel work very hard; but, the fail here is the management who short term (weekend) planning for special events lacks attention to detail. Such as staffing for the restaurant on Saturday morning where one and only one server was on duty with a rush of 200 people - she was heroic - Thank you Nora. (under the rules of no last name but first name's allowed) .... +1 to Nora -3 Management Internet is during my stay was spotty, -3 ... No Management after 25 years of software development, I know it's not be, it's you BW.. During events where you are contracted to have a food venue and banning outside food, make sure you bleeping open on time. -2 to management.... The math does not add up right? Why because the front line staff are friendly and attempt to the best of their abilities so make things right +n..

Andrea H, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear alexmac131; Thank you for your review and feedback. I am the first to admit that this past Saturday morning was not one of our most successful moments. I do sincerely apologize for the disappointment and frustration you experienced. As you mentioned the hotel was very busy and it was certainly not our plan nor in the best interest of our guests to have only one server scheduled on breakfast as you mentioned. Unfortunately the unforeseen illnesses that fall upon a staff member is not something that can predict or prevent. Luckily because we have a great committed team, we were able to get a replacement in very quickly considering the time frame we were working with. Once again, I do apologize that your experience was not a pleasurable one. As management I can assure you we are committed to providing excellence in both our product and customer service. We do hope to welcome you back as our guests in the future.... Yours in Hospitality, Andrea Hayter General Manager

"Great Getaway"

5
05/03/2018

We stayed here for a bowling tournament and were immensely impressed by the quality of the rooms and service. Beds were great. Real close to the downtown area and restaurants. Can only nit pick to find fault.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear claychisholm; Thank you for your wonderful review! I am so pleased to hear you enjoyed your stay and thank you for sharing your experience. We hope to welcome you back as our guests again soon.... Yours in Hospitality, Andrea Hayter General Manager

"Growmark Conference"

5
03/03/2018

Attended a Winter Crop Conference at this facility. Arrived the first night to stay in a King Suite, very fashionably decked out with modern furnishings. Great breakfast the following morning from an attentive server. Spent the next two days at a conference with excellent meals including a banquet one evening for dinner.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear Baseball_Fan09; I am so pleased to hear you enjoyed your stay during the recent Growmark Conference. I appreciate you taking the time to share your experience. We always enjoy hosting this conference and hope to welcome you back as our guest again soon :) Yours in Hospitality, Andrea Hayter General Manager

"Great Hotel and Great Staff"

5
12/02/2018

Great staff and hotel. Stayed due to a hockey tournament in Seaforth. Would definitely stay there again. Kids had s great time swimming and everything was close by (shopping, food etc). Not sure if their pricing was raised during this off season due to the hockey tournament. This was pretty pricey and my only complaint.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear Shelly A; Thank you for your review. I am so pleased to hear that you and your family enjoyed your stay. If you are not yet a Best Western Rewards Member, please inquire with your next reservation, as there are many incentives and reduced rates available on a regular basis. Membership is free and takes only seconds to sign up! I hope to welcome you back as our guests again soon.... Yours in Hospitality, Andrea Hayter General Manager

"Beautiful, modern hotel for Stratford festival stay"

5
04/02/2018

Stayed at the Best Western Plus Arden Park with my girlfriend for two nights while seeing a Stratford Festival show, and touring around the town. Hotel is very clean and in excellent condition. Modern decor and feel, yet with elegant furniture. Good sized room with large comfy beds, and spacious bathroom. There was also some sort of a convention or event going on, but in room was still nice and quiet. Automatic espresso and drink machine in the lobby was free and definitely a nice bonus. Enjoyed some time in the pool and hot tub as well. Location was good. Just a five minute drive from downtown Stratford and the theatre area. A couple minutes away from the Shakespeare haunted walk we attended. Went for brunch across the street at Romeo's corner cafe. Overall, a great stay. Would definitely book again.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear JonHauler; Thank you for your review. I am so pleased to hear that you enjoyed your stay, thank you for taking the time to share your experience! Please keep in mind for any future visits if your Brunch day falls on a Sunday we offer a wonderful Sunday Brunch between 10-2 pm. Thank you, we look forward to welcoming you back as our guests again soon... Yours in Hospitality, Andrea McGavin General Manager

"Basketball tournament "

4
28/01/2018

We stayed this hotel for weekend basketball tournament. Room was crisp clean and staff were nice too :-) 10 min drive from town centre and 5 min drive to plaza. Laundromat is close by if need to wash some clothes. Also breakfast in hotel was decent as well. We enjoyed staying!

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear FumiyoNL; Thank you for your review. I am pleased to hear you enjoyed your stay. We hope to welcome you back as our guests again soon.... Yours in Hospitality, Andrea McGavin General Manager

"First Time in Stratford"

5
28/01/2018

Stayed here Friday Jan 26, 2018. Was able to checkin early, given a King room on 4th floor, with couch sofa bed so extra room to relax. Housekeeping did a magnificent job, everything was very clean and tidy. Bathroom was large and had rainfall shower in tub, thou water pressure was a bit low. Room itself was very brightly lit which was very nice. Only issue was TV was kind of small for size of room. Keurig coffee maker in room and refrigerator, no microwave. Desk with lamp, phone and power outlets. Wifi very fast and reliable. Plenty of free parking. Free coffee and tea in lobby. Large meeting rooms available. Restuarant onsight, no free breakfast. Very nice small pool and hot tub, bathrooms, pool towels and workout room with weights, universal and treadmills. Overall, this hotel is one of the best Bestwestern has to offer. It deserves the Plus designation. Another bonus is it is Near the Stratford Festival grounds. Would recommend this hotel to everyone and would definitely stay here again if in the area.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear BT-Traveller; Thank you for your review. I am thrilled to hear you enjoyed your time with us and THANK YOU for the comment "one of the best Bestwestern has to offer". I also wanted to let you know we are in the midst of upgrading our in room t.v.s, so please come back and check out the upgraded t.v.'s soon! Yours in Hospitality, Andrea McGavin General Manager

"A great motel stay"

5
27/01/2018

This is a very well manageged property with exceptional employees. Rooms are very quiet, clean with a modern decor. Both check in and checkout was efficient and pleasant. An added bonus is the restaurant on location.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear Alan D; Thank you for your review. I am so pleased to hear you enjoyed your stay and I appreciate you taking the time to share your experience. We hope to welcome you back as our guests again soon.... Yours in Hospitality, Andrea McGavin General Manager

"Perfect"

5
11/01/2018

This is an over expectation experience. Large room and large bathroom. I am tall and the shower was enough high for me!! Good restaurant and a nice lounge. They serve fast breakfast at a good price! Overall service very good. And the most important, It is very very clean. Downtown is a 5 minutes drive and the hotel is at walking distance from the festival theater!!!

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear stephaneh322; Thank you for your review. I am so pleased to hear you enjoyed your stay and that we exceeded your expectations, wonderful to hear! Thank you for taking the time to share your experience. We hope to welcome you back as our guests again soon.... Yours in Hospitality, Andrea McGavin General Manager

"Had a great time!"

5
08/01/2018

We were there for our grandson's hockey tournament. Everything was very nice at the hotel. Staff were very friendly. We enjoyed eating in the restaurant, the ladies treated us very well, and the prices were very reasonable. We would definitely go back there.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear donnatP922CV; Thank you for your review. I am so glad to hear you enjoyed your stay, thank you for sharing your experience! We look forward to welcoming you back as our guests again soon.... Yours in Hospitality, Andrea McGavin General Manager

"NEW YEAR EVE EXPERIENCE"

3
06/01/2018

We booked back in October for the package deal. We have been coming for 5 years. When booking we asked for 4 rooms-same floor and close together. Arriving 2 rooms on different floor and at opposite end of building. Dissatisfied. Told problem to girl at booking and she shrugged her shoulders and said they were fully booked. Not in October.Given tickets for door prizes for party. Band decided not to draw tickets for winners but picked people off dance floor with nice tie, short skirt, wiggle etc. Lady with band picked people she wanted to win. Not fair. We paid good money for party package. All girls in our party have knee or hip problems. We sat and listened to music most of night. Only 4 draws were made for door prizes. Not fair play. Last draw the number wasn't even checked to see if it was right. Very, Very disappointed. Food and service was excellent.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear larrydL362LS; Thank you for your review. I am so pleased to hear that you enjoyed the food & service at our annual new year's eve gala. I would like to apologize for the disappointment caused in the location of your guest rooms. While specific location is not something we are able to guarantee we do always try our best to accommodate requests we are given. I apologize that a Manager was not sent to speak with you, I will address this on my end, thank you for making me aware. With regards to the band and the door prizes, I agree completely with you and I do apologize that this was handled the way it was. I can assure you that this will not be repeated and all future events will have proper draws for the prizes aside from perhaps a spot dance here and there. Once again, thank you for taking the time to share your comments and concerns. I do hope we will have a chance to welcome you back as our guests again at this year's gala.....if not sooner :) Yours in Hospitality, Andrea McGavin General Manager

"Very pleasant stay"

5
03/01/2018

The hotel location is near the city center, about 15-20 minutes walk. Also 10-minute walk to Stratford Festival. Room is very comfortable and modern (we took the "deluxe"). Well appointed with microwave included and the most comfortable beds of our two-week stay in Canada. Indoor swimming pool and jacuzzi which were wonderful to enjoy while outside it was bitterly cold and snowing. Attentive staff. A nice restaurant is available.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear bonjour_et_bonvoyage; I am so pleased to hear you enjoyed your stay, thank you for taking the time to share your experience. I hope you enjoyed the rest of your visit within Canada and we hope to welcome you back as our guests again soon.... Yours in Hospitality, Andrea McGavin General Manager

"New Years Gala"

5
03/01/2018

I have been to the Arden Park several times. Each stay has been great, however, this past weekend the staff really stepped it up a notch. My wife and I attended the Mardi Gras for New Years, our second such outing at the Arden Park. As with last year, the experience was 5 star. The staff was amazing, the food was stellar and the accommodations were top notch. Special thanks has to be said to Teagan, Karen and a huge thank you to Brittney (hope I spelled it correctly) Each of them made our stay a touch above. We will definitely be booking for the next New Years Gala as we couldn't ask for a better experience! I highly recommend staying here!

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear jeremybourque2018; Thank you for your wonderful review! I am thrilled to hear you enjoyed your experience and I appreciate you taking the time to share it. I am very proud of the amazing individuals that make up such a wonderful team here at the hotel and I will be sure to pass along your comments to them, as it's always great for them to hear. We look forward to welcoming you back as our guests again at next year's gala, if not sooner :) Yours in Hospitality, Andrea McGavin General Manager

"Home base for a hockey tournament"

4
02/01/2018

My family and I stayed at the BW Arden Plus from December 27- December 30 for a local hockey tournament. The guest rooms are large and spacious, with ample working, sitting and eating areas. The bathroom is large and very nicely decorated. Beds were soft and comfy. The staff at check-in and check-out were very helpful, even despite being very busy from all of the other families and holiday travelers coming and going. The bar staff was attentive and helpful! Not sure what happened with the breakfast as all the the eggs we had cooked to order tasted like burnt butter - not appetizing. The coffee they serve, however, was enjoyable. Overall, I suspect this is usually a quiet hotel in Stratford; if you're booking during the winter months, I would call ahead to ensure that there is not a hockey tournament going on as I would advise to stay somewhere else.

"Wonderful New Year's Eve Gala"

5
02/01/2018

Best Western Arden Park did a wonderful job of their New Year's Eve Mardi Gras theme. The dinner, decorations, live band, dancing, breakfast was superb! Both the Buffet Dinner and the New Years brunch buffet, both had lots of variety of food with very high quality and presentation.

"Hockey tournament"

4
31/12/2017

Stayed at this hotel for hockey tournament. Hotel staff managed the volume extremely well and were very pleasant and accommodating. The lounge staff was fun. The rooms are spacious, clean, and modern.

"Nice ending to Christmas day"

5
28/12/2017

We decided not to risk the drive home on Christmas day so we landed at this hotel and were offered a reduced price because of bad road conditions. We were treated like royalty and felt very safe. We feel at home in this hotel

"Never Disappoints"

5
28/12/2017

People who work at Hotel very nice and friendly. The suite is spacious and in excellent shape. Above standards of most Best Westerns. Food in the Restaurant delicious and great service. Cleanliness of hallways and rooms superb.

"Enjoyable Stay"

5
26/12/2017

Clean, modern, spacious rooms (suite). Booking again for the following weekend. Ample free parking and the pool and hot tub were great (pool on the warm side, great for the winter when we were there). This hotel exceeded my expectation, smaller city/town hotels usually do not.

"Excellent 1 Night Stay"

4
21/12/2017

Staff was very bright and cheery at check in and answered and and all of my questions. Service at the lounge was fast and friendly and both dinner and breakfast were well done. Can't ask for more than that on a last minute stay!

"Anniversary Get-Away"

5
17/12/2017

What a find! The hotel was easy to locate within Stratford, and although not walking distance to the centre of town it was set conveniently between downtown shops and the large "box stores" on the outskirts. There were also several coffee shops and restaurants within easy walking distance of the hotel - although making reservations for Sunday Brunch is highly recommended! Our delightful room was a corner suite with a wonderful jetted tub, fireplace, and kitchenette with a sink, microwave, and bar fridge. It was complete with all the amenities including a desk with charging station, wifi, generously sized television and access to a myriad of channels, and a table/chairs near the window. Perfect for an cozy anniversary get-away.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear DocCroc13; Thank you for your review. It is wonderful to hear you enjoyed your stay and I appreciate you taking the time to share your experience. We hope to welcome you back as our guests again soon, and most importantly....HAPPY ANNIVERSARY! Yours in Hospitality, Andrea McGavin General Manager

"Excellent service!"

5
17/12/2017

Staff went beyond reasonable expectations to make our stay enjoyable. Queen Suite was very large, comfortable and met our needs. Would highly recommend this accomodation to others seeking comfortable, friendly, competitively priced accommodation.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear ossossane; Thank you for your wonderful review and recommendation! I am so pleased to hear you enjoyed your stay. We look forward to welcoming you back as our guests again soon. Yours in Hospitality, Andrea McGavin General Manager

"Best Western survey"

5
15/12/2017

Enjoyable visit in Stratford Ontario where some family reside, if I need a hotel next time I visit Stratford will certainly consider the Best Western at Arden Park. Check in was smooth and efficient and staff v ery helpful.

"very accomodating"

5
11/12/2017

when I realized that I had only made a one night reservation, when I had thought I had reserved for two nights, the manager went out of his way to help...this involved time, knowledge and perserverence......I had travelled to this destination for an important skating competition of my granddaughter, and there were four people in my group.......we were fortunate to be able to stay the second night after a was noted by the manager

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear 485judya; Thank you for your review. I am so pleased to hear everything worked out for your stay and Michael was able to accommodate you for the second night. Thank you for taking the time to write such a wonderful review and share your experience. We hope to welcome you back as our guests again soon.... Yours in Hospitality, Andrea McGavin General Manager

"Lacking in Customer Care "

2
09/12/2017

Loud band playing underneath us. Manager said done at 1130pm, they finished playing at 1am then loudly packed. Girls had a 930pm curfew for team sporting event next day, this is my eighth year here! They know these girls are up before 6am and should have allocated our rooms differently to avoid the banquet room noise. Stuff was vibrating in our room, it was that loud. No empathy on the issue from anyone. We couldn't sleep till after 130am and got up at 530am. Under four hours of rest!! Given a lousy 20% back on room night to compensate. Otherwise the rooms are nice and large, large tubs, good counter space, good size fridge, microwave and comfortable beds. I'm just saddened the staff didn't show more empathy and understanding of this situation.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear TashLB; I would like to sincerely apologize for the disappointing visit you experienced this past weekend. The hotel was indeed very busy with several different events and guests in house, which always brings its challenges. In saying that, I am sorry to hear that your group did not get the quiet and rest that they needed and deserved. We tried to work with everyone at check-out in offering compensations and being empathetic of the situation. I am sorry if you felt this was not handled correctly. As you mentioned in your comment, you have been staying here for several years. We appreciate your loyalty and I'm sure you will agree this past weekend was not the usual standard of hotel stays that you have become accustomed to. We value and appreciate all our guests and are committed to ensuring all guests have an enjoyable experience. Yours in Hospitality, Andrea McGavin General Manager

"Great Hotel"

5
06/12/2017

This is a great hotel. We stayed there on a couple of occasions for hockey and certainly the hotel is modern, very clean, rooms are fairly roomy and the bathrooms are a nice size. I would/will definitely stay again

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear Vegasbaby29; Thank you for your review, I am so pleased to hear you enjoyed your stay. We look forward to welcoming you back as our guests again soon... Yours in Hospitality, Andrea McGavin General Manager

"Best Western"

5
03/12/2017

Nice hotel in Stratford. Clean rooms, pool, exercise room and friendly staff. Excellent restaurant located in the hotel where we had a very nice family supper and good breakfast the next morning. A bit surprised that breakfast was not included in the rates as it is at other Best Western Hotels. Would still recommend a stay at this hotel if you are in the Stratford area.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear Sailing_Bug; Thank you for your review. I am so pleased to hear you enjoyed your stay, thank you for sharing your experience. Please note for any future stays we do offer a "Breakfast rate" if you are interested. Once again, thank you for your review, we hope to welcome you back as our guests again soon.... Yours in Hospitality, Andrea McGavin General Manager

"A most pleasing experience."

5
01/12/2017

The Arden Park is five star all the way. Very friendly and helpful staff. We enjoyed a very spacious double queen suite with fire place. Amazing food in the restaurant. Absolutely a great value. We would definitely stay at this hotel again. Thanks to all who made our stay a most pleasant experience. ??

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear camperjer; I was thrilled to read your review and thank you for taking the time to share your experience! I am so pleased you enjoyed your stay and we look forward to welcoming you back as our guests again soon.... Yours in Hospitality, Andrea McGavin General Manager

"Girls weekend!"

5
01/12/2017

We went here to celebrate my mom's 65th birthday and had a amazing time. Service was great, staff was wonderful and our room was FANTASTIC! We would absolutely recommend this hotel to anyone. Thankyou to everyone, You guys truly did make our stay enjoyable. Take care!

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear Vickie S; Thank you for your wonderful review and recommendation! I am so pleased to hear you enjoyed your Mom's 65th Birthday celebration! Thank you for taking the time to share your experience, we hope to welcome you back as our guests again soon.... Yours in Hospitality, Andrea McGavin General Manager

"Excellent Room"

5
30/11/2017

The bed was truly the best feature of my room. So comfortable. Room was very well decorated and consisted of sitting area, Keurig with hot chocolate & coffee. Bathroom was very spacious and entire room was spotless. Breakfast was served quickly and very tasty.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear sharp149; Thank you for your review. I am so pleased to hear you enjoyed your stay and were pleased with every aspect, wonderful to hear and thank you for sharing! We look forward to welcoming you back as our guests again soon.... Yours in Hospitality, Andrea McGavin General Manager

"A. Very comfortable Stay"

5
27/11/2017

I like the Best Western because it is clean, staff is very friendly and helpful. I keep going back there because of our very good experience. We stayed in Miami for a week two years ago and our experiences have always been very positive.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear madelinecmartin; Thank you for your review. I am so pleased to hear that you enjoy the Best Western Brand. Thank you for sharing your experiences. We look forward to welcoming you back as our guests again soon.... Yours in Hospitality, Andrea McGavin General Manager

"Excellent staff, beautiful comfortable rooms"

5
27/11/2017

Our experience from start to finish was perfect, we were greeted with a smile, our room was nicely furnished, the beds were very comfortable, we had a gas fireplace in our room. The room was very clean and everything worked in our room. We will be back next year again.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear Kelly W; Thank you for your review. I am so glad to hear you enjoyed your stay and found everything to be comfortable and clean, that is very important to us. I appreciate you taking the time to share your experience. We look forward to welcoming you back as our guests again next year, or sooner :) Yours in Hospitality, Andrea McGavin General Manager

"Worth It"

5
23/11/2017

I have stayed here a few times as I drive to Stratford for work and sometimes due to weather, I was not able to get home. This hotel has always been my "go-to" it is nice, great location, quiet, and staff are very helpful. The rooms are spacious, cozy, and updated.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear mckertch; Thank you for your wonderful review. I am so pleased to read that we are your "go-to", your loyalty is much appreciated! We look forward to welcoming you back again soon... Yours in Hospitality, Andrea McGavin General Manager

"Excellent Hotel"

5
21/11/2017

The Arden Park Hotel is a beautiful hotel close to the theater and also downtown. The room was clean spacious and very modern looking. The staff was very friendly and had excellent knowledge of the area. I would highly recommend staying here when in Stratford for business or pleasure.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear wigsy; Thank you for your review and recommendation! I am so glad to hear you enjoyed your stay and we look forward to welcoming you back as our guest again soon... Yours in Hospitality, Andrea McGavin General Manager

"Excellent stay!"

5
13/11/2017

The hotel was very clean and a pleasant place. The staff were always accommodating and great to approach. The hotel was in great condition and very clean. We have always enjoyed our stay here for our hockey tournaments. Will definitely stay again.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear wess708; Thank you for your review. I am so glad to hear you enjoyed your stay and appreciate you sharing your experience. We look forward to welcoming you back again soon... Yours in Hospitality, Andrea McGavin General Manager

"Amazing Hotel"

5
13/11/2017

I would recommend getting the suite, the best room for value we have ever stayed at. Having a little living room separate from the sleeping quarters makes family trips so much better. The pool and hot tub were both very clean and the kids really enjoyed themselves.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear nelsonsD5794OD; Thank you for your review. I am so pleased to hear you enjoyed your stay, thank you for taking the time to share your experience. We hope to welcome you back as our guests again soon... Yours in Hospitality, Andrea McGavin General Manager

"Very impressed!"

5
12/11/2017

We ended up staying here at the very last minute and what a treat. We had a beautiful king size room that was very modern. Our biggest compliment would be the lengths they go to to ensure the cleanliness and minimal environmental impact. The bathroom and bedroom were stunning and spacious. We will definitely be staying at Best Western Plus again.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear Catherine A; Thank you for your review. I am thrilled to hear you enjoyed your stay and appreciate all your wonderful comments, thank you! We look very forward to welcoming you back as our guests again soon... Yours in Hospitality, Andrea McGavin General Manager

"Good hotel"

3
12/11/2017

Easy access from the hotel to the heart of the Stratford and new shopping area, to the beautiful park. The rooms are very clean and spacious, and it's restaurant was good. The elevator got stuck on my floor and the door didn't open for 5 min, and nobody answered the talk button.. Took the stairs for the rest of my stay. I had to wait for a while to check out, there was only one front desk person during the busy Sunday check out time who was trying to manage long line up and all the incoming phone calls...

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear RomzSuzy; Thank you for your review. I am pleased to hear you enjoyed your stay. I would like to apologize for the issue with the elevator as well as the slow check-out you experienced. I appreciate you bringing these matters to my attention, in order for me to look further into them and ensure we make the improvements where necessary. We hope to welcome you back as our guests again soon... Yours in Hospitality, Andrea McGavin General Manager

"An excellent hotel"

5
10/11/2017

I was very impressed with the location, service and property. It is just a short walk to the Stratford Festival Theatre. The rooms were well decorated, clean and spacious. I highly recommend the hotel

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear A9359OQdouglasm; Thank you for your review and recommendation! I am so glad to hear you enjoyed your stay, thank you for taking the time to share your experience. We look forward to welcoming you back as our guests again soon.... Yours in Hospitality, Andrea McGavin General Manager

"Stratford at its Best"

5
07/11/2017

An excellent choice for a quiet, spacious, comfortable room. Only five minutes to the Festival Theatre, Thames River and Park and about twenty to downtown. Very pleasant dining room with delicious breakfasts and evening dinners. We will definitely stay here again.

"Wonderful"

5
06/11/2017

First time in the area. This is a newer hotel with great amenities. This hotel has lots to offer for their guests - from a single person to a family to a great conference center. The staff are pleasant, the rooms are spacious - the suites are truly lovely complete with a great firer place and kitchenette. The dining room and lounge have lots to offer and dietary restrictions are met with the greatest of ease - "thank you" truly.

"Great stay"

5
05/11/2017

We stayed overnight in one bedroom suite. Very spacious and comfortable. You have two rooms and large bathroom with two sinks. Coffeemaker in lobby when you wcome in. Nice facilities including workout room, jacuzzi and pool area. Within walking distance to Festival theatre. Near downtown area and good shopping. Would stay here again.

"Enjoyed our stay "

5
30/10/2017

Our room was spacious and clean. Staff were friendly and prompt. Would have enjoyed the option to have breakfast included with our rate. Would definitely stay here again! Hotel appeared tastefully decorated and well kept. Looking forward to using the pool and hot tub next time !

"Stratford visit"

5
29/10/2017

We had an amazing time visiting this beautiful city. The Arden Park Best Western Plus was really lovely. Our room was spacious and well maintained. The restaurant had quite a variety for dinner and the meal was delicious! Our visit to see Guys and Dolls at the Stratford Festival was truly inspiring! So much to watch that we can see why some guests said they had seen the show multiple times. Bravo to cast and crew. The Stratford Perth Museum was also a very interesting adventure. Thanks to Micaela, the manager for being so accommodating. We haven't visited this wonderful city in a while but will certainly be back very soon.:)

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear cour2isf; Thank you for your review. I am so pleased to hear you enjoyed your stay with us and your time in our beautiful city! Thank you for taking the time to share your experience, we hope to welcome you back as our guests again soon. Yours in Hospitality, Andrea McGavin General Manager

"Hotel close to Festival Theatre"

4
29/10/2017

Aesthetically Hotel lovely inside don't let the outside fool you! Rooms spacious and clean. Bedding very light and did not give much warmth so ask for extra blankets. Fan and heat very loud when it comes on. Went for breakfast and service was slow but there was only one server on duty and she did the best should could. We found the sausages had a "sour/bad" taste and voiced our concern. Response was chef and manager said nothing wrong, new box etc. Don't think this was handled properly. Server was the messenger and I believe manager should have come over and acknowledged our concern. I consider that bad customer service. A nice amenity is the coffee machine near front desk and coffee choices/quality very good. Also free newspaper near front desk Front desk clerk was cold and didn't ask how we liked our stay etc.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear Christina G: Thank you for your review. I appreciate you taking the time to address your concerns. I will look further into the details of your dining experience to ensure that this is not repeated again. If you could email me directly at [email protected] or 519-275-2936 ext. 122 I would be happy to further discuss with you the details of your stay. Thank you in advance, I do hope to welcome you back as our guests again soon... Yours in Hospitality, Andrea McGavin General Manager

"Worst Customer Service Experience"

1
28/10/2017

Worst experience of customer service I have ever had in my entire life. Our Late check in was mixed up and staff proceeded to tell me I needed to call back at a different time. I ended up called 4 times in order to get late check out. I was also told upon booking by front desk staff breakfast was included, but then after booking was told it was not. The wifi was not working, and staff asked me to come to the front desk. They blamed it on me not spelling things correctly, or my phone. They tried multiple times to get it to work on my phone, at which I finally asked for a manager. And they realized it was their wifi and not me. The wifi began to work after they reset it on their end. The manager told me I was the one that was not correctly connecting to the wifi staying I was wrong. I explained to her that HER STAFF were the ones that had my phone and were attempting to connect and they too, where unable to. The manager and staff were both extremely rude about the situation. I could not believe how they were treating a guest. The staff have a lack in knowledge of their hotel and continued to give out wrong information the entire stay. Would not recommend this hotel to anyone who would not want to go through the headache. Awful customer service experience. Worst stay I have ever had.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear Kathleen H; I am very sorry to hear that you had a negative experience. We pride ourselves on providing excellence in both our product and customer service, as you can see from our overall TripAdvisor comments, so this is very disappointing to me to read. I do apologize for the miscommunication and information you felt you were given during your interactions with my team. I assure you I will look further into the details of this in order to ensure it is not repeated. If you would like to email me directly at [email protected] with your name and the date you stayed I would like to have an opportunity to chat with you further about your experience. Thank you in advance... Yours in Hospitality, Andrea McGavin General Manager

"Wonderful hotel with only one drawback"

5
27/10/2017

We loved everything about this hotel, very nice, clean and comfortable. The Sunday brunch was amazing. Our only complaint is the lack of handicapped parking, they really should add more spots to accommodate the needs of their guests.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear galeo407; I am so pleased to hear you enjoyed your stay and our Sunday brunch. I will certainly take your suggestion for more handicapped parking under advisement, thank you. We hope to welcome you back as our guests again soon... Yours in Hospitality, Andrea McGavin General Manager

"Excellent stay!!!!!"

5
26/10/2017

My husband and I thoroughly enjoyed this hotel. The staff were amazing and not because it is their job. They were genuinely kind and helpful. We decided to just stay in and dine at the in house restaurant. Could not have asked for better meals/service.

"Good stay for convention"

4
24/10/2017

I visited for a Beta Sigma Phi convention, involving over 150 women. The hotel handled this influx of people very well. My room was clean and comfortable. The Saturday night plated dinner was excellent, although the buffet breakfasts were a bit on the cool side. I was most impressed with the staff, many of whom worked late into the evening and were there again early in the morning, friendly, helpful and smiling. I wish the hotel carried craft beer from the area. The pool was clean, as was the area surrounding it. Overall, I recommend this hotel.

"Steve"

5
21/10/2017

The hotel was first class. The layout of the individual rooms were refreshing. The mattress was nice and firm. The glass cover door into the refrigerator was quite and improvement. The staff of the hotel was very helpful.

"Fantastic property. Great staff. Great rooms."

5
19/10/2017

The hotel is very nice, the staff is extremely friendly, helpful and courteous and the rooms were spacious and beautiful. Or entire trip went off without a hitch and was a great experience. A fantastic Best Western and my go to hotel in the area.

"Great Hotel"

5
19/10/2017

Have been staying here for the last 6 years while attending the Theater. Nicely appointed, clean rooms. Good restaurant pleasant wait staff. You can walk to the Festival Theater from the hotel through a lovely park, so no worries about parking. I highly recommend.

"Great location and hotel"

4
19/10/2017

Stayed in the suite. Very comfortable and nicely decorated. Beds very comfortable and good pillows. Great location. Breakfast was excellent in the restaurant. Would have liked to have had housekeeping - suite was overlooked - not sure how that could happen - and no offer to adjust or add points on checkout. Expected better service on checkout. Would stay again.

"Great Hotel in Stratford"

5
17/10/2017

We certainly enjoyed our stay at the Best Western in Stratford, Ontario. It is well located and provides rooms to suit all needs. It is within walking distance of the Festival Theater. Aslo a short drive to the center of town and a large shoppng center outside of town.

"Would stay again"

4
14/10/2017

Good value. 5 minute walk to Festival Theatre. 15 minutes to downtown restaurants. Clean & well taken care off. Staff nice & helpful. Spacious, well-appointed rooms with large bar fridge Would definitely stay again.

"Always an Enjoyable Stay"

5
12/10/2017

We have stayed at the Arden Park Hotel for the past fifteen plus years for our annual October trip to the Shakespeare Festival. The staff are always courteous and friendly. The rooms are comfortable and roomy. The hotel is usually fairly quiet. Convenient location to downtown Stratford and the theaters. Definitely an excellent choice!

"Great location"

5
11/10/2017

Within walking distance from downtown Stratford shops and restaurants, There is a restaurant/bar onsite. Room was of adequate size and quiet, Mid-range amenities and furniture. The staff was friendly and helpful.

"Best Western just ok...."

3
11/10/2017

In terms of a hotel for a romantic getaway, this one was just ok. For the value of the dollar, there reall wasn't a lot of amenities available that I've come to expect. No room service. No Continental Breakfast, bed was hard, sporatic internet. Room looked great, staff was fantastic, very clean. However, I expected more from a king size suite.

"Stratford - Arden Park"

5
11/10/2017

Lovely accommodations. Attractive, easy to locate, good parking. Walking distance to Festival Theatre. Dining Sunday Brunch a remarkable experience. Staff excellent. Amenities supportive of a pleasant trip experience.

"Needs an update"

3
10/10/2017

A fairly nice mid range hotel with old looking furniture that needs an update. There were several flies in the window that we killed with a newspaper when we first arrived. Lots of parking. Almost within walking distance to the centre of town and theatres.

"Wonderful hotel"

5
04/10/2017

For the past several years, we have taken our theatre tour group to Stratford and stayed at The Festival Inn. The quality and service dropped considerably, so we sought out a new venue and choose the Arden Park. We all agreed that the change in venue was fabulous! Working with Arden Park to get everything settled for our group was a breeze. Once we were there, every person we met working for the hotel was extremely pleasant and helpful! My sister and I felt our room was wonderful - spacious and very clean. Others on our tour commented they felt the same way. We had breakfast in a separate room each day which was delightful because we could hop from table to table and discuss the plays. The buffet was typical for a hotel, but everything was tasty. We ate dinner at the hotel twice and were very pleased with the food. The service was quite slow, but our server was pleasant and apologized for the delay. We also enjoyed the bar in the evening after the last show. It was the perfect way to wind down after a busy day.

"Stratford Festival Hotel"

5
03/10/2017

We enjoyed our single night's stay at the Best Western Plus The Arden Park Hotel in Stratford. Clean and comfortable room. Friendly and helpful staff members and quick and efficient check in and check out. We did not eat at the hotel, but many others obviously did. Close to Stratford Festival Theatre and easily located using Google maps. We will come back here.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear 678francesb; Thank you for your review. I am so glad to hear you enjoyed your stay, thank you for sharing your experience! We look forward to welcoming you back as our guests again soon.... Yours in Hospitality, Andrea McGavin General Manager

"Clean nice hotel but no late checkout"

3
02/10/2017

I thought the hotel was ok but when I asked for a late checkout to extend my stay an extra hour they declined told me my room was scheduled for maintenance, on a Sunday really, and everything seemed to work in the room, bad customer service. I only wanted to stay an extra hour in the room.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear ppeters96; I am sorry to hear of the disappointment caused to you by late check out being unavailable. Unfortunately we did require to shut down the wing of guest rooms you were staying in due to maintenance work on the boiler systems, which would mean no water after 11am. I apologize for any inconvenience, however Sunday is our only low occupancy day where this type of maintenance is able to be done. We are committed to providing excellence in our product and regular service and maintenance is required at times. I do apologize for any inconvenience this caused. We do hope to welcome you back as our guests again soon.... Yours in Hospitality, Andrea McGavin General Manager

"No disappointment here !"

5
01/10/2017

Just on the outskirts of downtown Stratford which makes it easy to get in and out of and only a short distance to local conveniences. Didn't like the location of the pool so didn't go for a swim but room was great.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear Karen W; Thank you for your review. We look forward to welcoming you back as our guest again soon... Yours in Hospitality, Andrea McGavin General Manager

"Staying at Arden Park is like coming home!"

5
27/09/2017

I discovered this hotel as part of a tour package. I've stayed there three times. It's an impressive hotel. The staff easily handles a full house. The suites are lovely. The standards are uniformly high.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear Beverly B; Thank you for your wonderful review! We hope to welcome you back as our guests again soon... Yours in Hospitality, Andrea McGavin General Manager

"Stratford Getaway"

5
25/09/2017

Our stay at the Arden Park Hotel was wonderful as usual. We have been coming here with our family most summers for the past 15 years. Great location, friendly staff and a fantastic breakfast! Renovations look great!

"Pleasant, well-appointed and convenient"

5
25/09/2017

A lovely hotel with excellent amenities, pleasant and helpful staff. Pool looked pleasant and restaurants served a geed selection of menu items. Very convenient for theatre locations and downtown shopping area. Very comfortable. We will return.

"Predictable and easy acccess to Festival Theater"

4
25/09/2017

This is a good standby hotel, well maintained and always predictable. The hotel is well situated to walk to Festival Theater however accessing other theaters you may want to drive which poses a parking issue. For a chain hotel they still have a local feel.

"Wonderful Stay"

5
23/09/2017

Comfortable rooms. Great location, within walking distance of Festival Theatre. Nice restaurant in hotel. Caring employees. It was busy downstairs on the street level, but it was very quiet upstairs in the rooms.

"Quite Nice for the Price"

5
19/09/2017

Yes. Indeed, where does Monte begin. An excellent choice for a name brand hotel, offering lively suites and low prices. All in all, a good choice, better than many other BW hotels. It gets Montes covered 2 thumbs up!

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear MontyBiggs; "Montes 2 thumbs up".....amazing, thank you! I enjoyed reading your review, and appreciate you taking the time to share your experience. We look forward to welcoming you back as our guest again soon.... Yours in Hospitality, Andrea McGavin General Manager

"Newly renovated hotel is gorgeous"

5
18/09/2017

This hotel has been completely redone and it's stunning. It has been modernized and the décor is lovely inside the rooms as well as the hallways. Centrally located to all the theaters and plenty of parking. Good price as well.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear sarina05; Thank you for your review. I am so glad to hear you enjoyed the renovations, we are very happy with the end result as well! We hope to welcome you back as our guests again soon... Yours in Hospitality, Andrea McGavin General Manager

"Excellent Hotel for a Stratford Festival Adventure"

5
15/09/2017

A great place for Stafford Festival goers to stay. Well located. Minutes walk to the Festival Theatre. The room we stayed in was large by comparison to others we have experience. It contained all the standard amenities, including a bar refrigerator. And it was clean and well kept. Thank the excellent housekeeping staff for that. There is a lounge on the main floor for relaxing or nibbling. There is also a dining area for breakfasts and dinners. The breakfasts we had were very good. And again, the lounge and dining staff went out of their way to make us feel special. Last but not least the attentive front desk staff made for an easy arrival and check-out and happily answered any questions we had to orient ourselves to the hotel and the area. Good for families, seniors, and in-betweens.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear Lin H; Thank you for your wonderful review! I am very proud of the team I have on board and their commitment to providing excellent customer service, thank you for sharing your experience! We look forward to welcoming you back again soon.... Yours in Hospitality, Andrea McGavin General Manager

"Great Staff"

5
14/09/2017

Very easy checking in and the front desk staff was helpful in suggesting places to eat. The cleaning staff did a great job and filled in our requests for extras such as coffee pods, creamers and sweetners.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear Judith M; Thank you for your review. I am so pleased to hear you enjoyed your stay, thank you for sharing your experience. We take great pride in providing excellence in customer service and I am very proud of the wonderful team we have on board, thank you for your comments! Yours in Hospitality, Andrea McGavin General Manager

"Trip to the Stratford Festival"

4
14/09/2017

We went to see Tartuffe and The Changeling at Stratford. We just spent the one night at the Arden Park. The staff are efficient and courteous. Service is quick even when busy. Room was clean and spacious (two double beds). We both found the mattresses very comfortable. There is plenty of parking. we have stayed here before and will stay here again.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear Susan L; Thank you for choosing us as your accommodation of choice during your visits to Stratford! I am so pleased to hear you enjoyed your stay and we look forward to welcoming you back as our guests again soon! Yours in Hospitality, Andrea McGavin General Manager

"A Theatre Based Holiday"

4
12/09/2017

A great way to enjoy the many shows Stratford has to offer, plus restaurants all within walking distance. The Hotel has a good dining room too, available at all hours it seems.Our room on the 4th floor was quiet and cool, no noise from the parking lot below. This is the 3rd year we have used this hotel to enjoy our Shakespeare fix plus a musical.

"Home away from home"

5
11/09/2017

After many years away, we have returned to Stratford, ON to attend the festival. We chose BW Arden because of location and were pleasantly surprised. The rooms are clean and comfortable, the Sunday brunch is wonderful and the location is perfect. Definitely will book again next year.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear markbI506IWB; Thank you for your review. I am so pleased to hear you enjoyed your stay and your caption "Home away from home", is wonderful to hear! We look forward to welcoming you back as our guests again soon... Yours in Hospitality, Andrea McGavin General Manager

"Great place to stay"

4
11/09/2017

The hotel was very nice Getting to the hotel was a breeze and parking was easy. The service was great and the food was exceptional.a good place to stay. The rooms were very large and spacious. The only reason I did not give it 5 circles is i fou d it a little too high priced .sorry about that.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear graciegk; Thank you for your review. I am so pleased to hear you enjoyed your stay, thank you for taking the time to share your experience. Please ensure that when you book in the future you are signed up as a Best Western Rewards member, as great discounts apply! We hope to welcome you back as our guests again soon... Yours in Hospitality, Andrea McGavin General Manager

"Beautiful Clean hotel"

5
06/09/2017

Lovely suite for a party of 5. Two comfortable Queens and a nice pull out couch. Very comfortable space, furniture, layout. We loved the two couches in the additional room and sat there to watch the news. The whole place was spotless. Awesome stay!

"Nice Hotel with a Quibble or Two"

4
05/09/2017

Four night stay to attend the Stratford Festival. Great location (walking distance to the Festival Theatre), nice large rooms, quiet, good climate control, and comfortable bed. Internet service was fantastic, although I think Canadian hotels in general have an edge over the US in internet service. There is a full service restaurant on premises (we did not try it) and free coffee in the rooms and lobby. The front desk staff is excellent. Just a couple niggles. After a day of activities we returned to the room at 4:30 PM only to find it had not yet been made up. We noticed housekeeping still working on the floor after 7 PM. It doesn't seem too much to ask to have a made up room by 2-3 PM. Also, the flow of water in the shower was VERY low. Given the price paid that could have been a bit more generous. Those issues aside, this remains one of the better hotels in town. We will stay here again when next we attend the Festival.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear richardrH703DJ; Thank you for your review. I am so pleased to hear you enjoyed your stay, thank you for sharing. I would like to apologize for the late service on your room, as that is certainly not up to our standard. We look forward to welcoming you back again next season, thank you for your continued support in business. Yours in Hospitality, Andrea McGavin General Manager

"Our visit to Stratford area"

5
05/09/2017

The Arden Hotel was a great place to stay in Stratford in terms of location and facilities. The hotel has attractive décor and very friendly staff. Our room was spacious and clean with all of the amenities that you would want.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear 23arthurp; Thank you for your review. I am glad to hear that you enjoyed your stay with us and appreciate you taking the time to share your experience. We look forward to welcoming you back as our guests again soon... Yours in Hospitality, Andrea McGavin General Manager

"Great location with Awesome Staff"

5
05/09/2017

We checked in and got a nice clean room on the 2nd floor, however the outside view was not great. We called the front desk and they immediately got us a room on the 5th floor and told us if for any reason we didn't like it, to let them know and they would try to get us a different one. We love the one on the 5th floor and really enjoyed our stay there. They also advised us on how to get discount tickets for the theatre and recommended places to visit in the area.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear sulochaneej; Thank you for your review. I am so glad to hear you enjoyed your stay and found our team to be helpful, great to hear. Thank you for sharing your experience. We look forward to welcoming you back as our guests again soon.... Yours in Hospitality, Andrea McGavin General Manager

"Stratford"

5
05/09/2017

The BW Stratford is a very nice clean hotel, the décor is elegant and classy. The people are friendly, happy and helpful. The restaurant is good and reasonable. Overall we were very happy with our stay.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear luannek452; Thank you for your wonderful review, I am so pleased to hear you enjoyed your stay! We hope to welcome you back as our guests again soon, Yours in Hospitality, Andrea McGavin General Manager

"clean, modern, great location"

5
31/08/2017

This hotel is within walking distance to the main theatre in Stratford and a 20 minute walk to the downtown area. It is the only hotel I now consider on my yearly trip to Stratford and the Shakespearean Festival.

"Best West Plus"

4
29/08/2017

Decent hotel near town center. Plenty of parking. Restaurant on site though plenty in town and nearby. Very comfortable room. Try to get a room away from the elevators as the landing area has a very noisy tile floor.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear David E; Thank you for your review. We look forward to welcoming you back as our guest again soon... Yours in Hospitality, Andrea McGavin General Manager

"Ho Hum Night"

3
28/08/2017

My husband and I stayed here for a one night getaway. We booked a corner room with a queen bed, fireplace and a jacuzzi tub. The decor in the room had been recently updated which was nice. However, the fireplace was disappointing. As far as electric fireplaces go, it was a poor example. The jacuzzi tub was nice but again very disappointing as it was relatively small. It's perfect for one person but it's a tight fit for two and we are not large people. There is wifi in the hotel but again it was disappointing. In fact it was pretty terrible. I think I managed to get on it once but was immediately kicked off. We tried other devices and found the same problem. It's disappointing especially in this day and age. Our rate included breakfast in the morning. Unfortunately, the service left a lot to be desired. We were seated relatively quickly but it took a long time for our server to take our order and even longer to get our drinks. I had to bother another server just to get coffee. And when our waiter came with our food he didn't even notice he hadn't brought our drinks. It was busy but not overly busy as there were a number of empty tables and several servers. Getting the bill was also an ordeal. We are not picky people and have more patience than most but our breakfast experience left a bad taste in our mouth. Given the o.k. room and our morning experience, I think we will try elsewhere for overnight accommodations next time we are in Stratford.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear Travelbug2001_05; Thank you for your review. I am very sorry to hear that we did not meet and/or exceed your expectations, as that is always our goal....every guest, every time. I would be very appreciative if you would email me directly at [email protected] as I would like to discuss your concerns in further detail and ensure we reach a suitable and fair compensation for the disappointing service in the dining room, which I do sincerely apologize for. I do hope to hear from you so we can move forward and hope to welcome you back as our guests again soon... Yours in Hospitality, Andrea McGavin General Manager

"Excellent hotel - very comfortable"

5
28/08/2017

The whole experience was great really - wonderful hotel, beautiful room, comfortable bed. We had a suite and my daughter slept on couch, which she said was also comfortable, but there was a pull out bed she didn't bother to use. Overall, I will stay again anytime I am in Strafford and will make it my yearly go-to hotel for the Festival!

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear arielkimberleyj; Thank you for your wonderful review. I am thrilled to hear how much you and your family enjoyed your visit with us, and that we will be your "yearly go-to hotel"....wonderful to hear, thank you! We look forward to welcoming you back again soon! Yours in Hospitality, Andrea McGavin General Manager

"Excellent hotel for Shakespeare Festival"

5
28/08/2017

Four of us stayed here for our annual visit to Stratford for the Shakespeare Theatre. The hotel is modern, with generous bedrooms and baths. The beds were exceptionally comfortable with five different pillows to choose from on each bed (we had two queen size beds). There is plenty of parking with a main covered entry and a side entry. Breakfast was either from the buffet or a la carte and was fine - the muffins were especially good. There is an indoor pool and a very small gym. The hotel is only a ten-minute walk from the river which was perfect for a long morning or afternoon walk. It is also minutes from the theatres, which was convenient. Staff were super friendly and we will stay again next year. There are many little B&Bs and inns in Stratford which are lovely and have exquisite breakfasts, but we like the convenience of a modern and fully equipped bath with wifi that works very well and it did at the Arden Park Hotel.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear LSD417; Thank you for your review. I am so pleased to hear you enjoyed your stay and I appreciate you taking the time to share your experience! We look forward to welcoming you back as our guests again soon... Yours in Hospitality, Andrea McGavin General Manager

"Great Experience"

5
24/08/2017

We were very pleased with our experience at the Arden Park Hotel in Stratford for our First Annual Sisters Weekend. From check-in, where a request for keys to be made available to the sisters still to arrive was quickly organised. We found the room to be spacious, clean, attractive and comfortable. The restaurant was affordable and the food delicious. The staff at the hotel, including the restaurant, was welcoming and willing to assist us. Couldn't have a better experience for our weekend.

"Excellent Hotel"

4
23/08/2017

While attending a wedding, which was held in one of the reception rooms at the Best Western Arden Park Hotel, we stayed a couple of days in this hotel. Our room was very spacious, clean, quiet and the bed was comfortable. The restaurant is also very good. We had breakfast there one morning and the service and food was very good. We also stayed for the Sunday Brunch after the wedding. There was lots of different food items to choose from, including freshly cooked omelettes and waffles.

"Our Stay at Stratford Ont"

5
23/08/2017

Staff very courteous and friendly. Meals affordable and delicious with our waitresses most helpful and sincere in their duties. Rooms were attractive and very restful in between our sight-seeing and theatre trip.

"Favorite Stratford Hotel"

5
22/08/2017

We've visited the Stratford Festival annually since 1995 and have stayed at the Arden Park Hotel since it opened around 2000. The location is an easy walk to the Festival Theatre. We also enjoy the slightly longer walk to the other theatres or downtown shopping. The rooms are large, comfortable, quiet, and well decorated. The staff provide efficient and friendly service. The hotel restaurant offers a full breakfast menu, including a buffet on most days. The free WiFi is fast and reliable. The hotel offers free parking with a very large lot; even on evenings when a wedding or other event is using one of the banquet rooms, we have never had a problem finding a parking space. We're sure to return to the Festival next year and will be staying at the Arden Park again.

"Excellent Value"

5
22/08/2017

We have been staying at this hotel since it's opening and have always found the service and hotel service superb. We've stayed at Hiltons, Blu Radissons, Sheratons etc., but this hotel has always had the best service. The rooms, restaurant and lounge have all provided excellent value. You can have a great roast beef dinner and a drink and not break the bank, as a Hilton would do. It is also right next to the Stratford Festival theatre where you'll find first rate drama.

"Luxurious stay"

5
15/08/2017

The rooms are decorated beautifully and the beds are extremely comfortable. I liked that we could open the window in our room. The food in the hotel restaurant is excellent and the staff throughout the hotel are very friendly.

"Arden Park Hotel"

5
14/08/2017

The hotel is neat and clean, and the suites are a comfortable home away from home. Staff is knowledgeable about the city and the Stratford Festival, and able to recommend activities and restaurants. Check in/out is easy, as is reserving rooms for future dates. The restaurant--food is good, and hostesses and wait staff are attentive and pleasant.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear Kathy T; Thank you for your review. I am SO pleased to hear you reference us as "home away from home", wonderful to hear, thank you! I appreciate you taking the time to share your experience. We look forward to welcoming you back as our guests again soon.... Yours in Hospitality, Andrea McGavin General Manager

"Great hotel in Stratford!"

5
14/08/2017

I have visited with my friends and rented the suite in the west wing. This was our third trip to this hotel and we find Arden Park consistently providing clean, spacious rooms, delicious breakfast/brunch, and excellent service! Thank you!

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear Izabell_Drimba; Thank you for your review. I am thrilled to hear that you enjoyed your stay once again this year. Thank you for making us your preferred destination while visiting our beautiful city of Stratford! We hope to welcome you back again soon.... Yours in Hospitality, Andrea McGavin General Manager

"Love the Arden park hotel"

5
13/08/2017

Been going here for years but we do miss the free tennis. We also wish there were safes in the room but otherwise such a nice and convenient place to stay to enjoy the theater experience. The restaurant and lounge are great. Very popular place

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear davidfN556PO; Thank you for your review. I am glad to hear you enjoyed your stay. I appreciate your feedback and will certainly take that into consideration when making our plans for next year's budget expenses, thank you. We look forward to welcoming you back as our guests again soon.... Yours in Hospitality, Andrea McGavin General Manager

"Nice Stay for Three Nights"

4
10/08/2017

We stayed at this hotel for three nights while attending Stratford Festival events. The room and bathroom were spacious and comfortable. The room has a modern, updated feel. Only cleanliness issue was stains on the shower curtain. The room had a mini fridge and microwave that I used due to dietary issues. These were clean and worked well. Front desk and housekeeping staff were friendly and helpful. Parking was free and easily accessible. The hotel is only a few minutes drive to most activities. it was occasionally noisy with children--but this seemed under control by later in the evening. We would definitely stay here again!

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear Suzanne M; Thank you for your review. I am so pleased to hear you enjoyed your stay and found your room to be comfortable and spacious. I do apologize for the shower curtain. If you would be so kind to email me directly with your full name and/or room # if you recall in order for me to ensure this has been corrected as quickly as possible. My direct email is [email protected] Thank you for taking the time to share your experience. We look forward to your return visit..... Yours in Hospitality, Andrea McGavin General Manager

"Good prices off season"

5
10/08/2017

Theatre season is expensive in Stratford but we came for a romantic getaway in March. Many places jack up the prices on March break but we scored the King Suite for not much more than the regular room. Very spacious and the restaurant was a pleasant surprise.

"WOULD HAVE STAY SOMEWHERE ELSE"

1
09/08/2017

Our room was not ready until after 6 pm the time of check in said after 3 pm. The front desk said that the maids had been working since 6 am which is not our problem what was our problem was that for the price of the room we were left to wait until the room was ready. We heard another customer at the front desk at the time who had asked why he had been out of his room since 10 am and at 6 pm his room still was not cleaned. if we had known that the check in time was so late we would have stayed somewhere else

"Wonderful location and room"

5
08/08/2017

Was here for 2 days in August for business. Hotel was booked solid and no wonder. Location is close to downtown (within walking distance). Every morning you can walk through a lovely old neighbourhood to the Festival Theatre and along the river through the park. Beautiful. The room was just as beautiful. Nicely furnished, big bathroom, and lots of room in the King room. Even though my room was across from the elevator there was none of the usual racket you normally hear. Room and hotel very clean. Although I did not use it they have a pool and exercise room. I did not eat in the hotel restaurant although the menu looked good and it was reasonable. I will stay here again when not on business.

"Great family hotel"

5
07/08/2017

I highly recommend getting the 1 bedroom king room! Bathroom access from both bedroom and living area. Microwave and coffee maker! The restaurant has exceptional food that won't deliver ( but they call you when it's ready) try the smoked meat sandwich! The pool area was clean and perfect for kids!

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear C F; Thank you for your review. I am so pleased to hear you enjoyed your stay. We look forward to welcoming you back soon! Yours in Hospitality, Andrea McGavin General Manager

"Always a good stay"

5
03/08/2017

We stay here every year when we come to see plays in Stratford. Our room is always ready when we arrive, exceptionally helpful staff, a good restaurant for breakfast and lunch and close to everything in Stratford. The prices tend to be a bit on the high side and breakfast is not included, but the breakfast buffet price is quite reasonable. It would be nice to have breakfast included at the price charged for the room.

"Special time with our Grandchildren"

4
03/08/2017

When it comes to our Grandchildren, only the best is necessary! A safe, clean and comfortable place to spend special time with them. They loved the play, the time in the pool and the donuts at Tim Horton's. Life is good.

"Very Comfortable"

4
02/08/2017

I booked a room here to attend a wedding in Stratford. It was a very comfortable stay. The location was also ideal. It would have been nice if breakfast were included, but there is a nice restaurant to buy breakfast in the lobby.

"Excellent Hotel"

5
31/07/2017

The staff were helpful and friendly and our room was very nice with a good sized bathroom. Loved our stay here and we'll be back the next time we are in Stratford.. There is a restaurant as well where we had breakfast in the morning. Reasonably priced and very good.

"Nice hotel"

4
31/07/2017

The hotel was great. Great room, friendly staff, and very modern interior appearance. The prices tend to be higher because it is one of the few hotels in town and the Stratford Festival brings in a lot of travelers. For business it was perfect. I may look for cheaper accommodations if I were to come for pleasure.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear 515mellisap; Thank you for your review. I am so pleased to hear you enjoyed your stay. Please keep in mind when reserving we have many great rate opportunities to take advantage of. Please inquire when you are ready to re book! We look forward to welcoming you back as our guests again soon.... Yours in Hospitality, Andrea McGavin General Manager

"Great place"

5
27/07/2017

Excellent king suite. Good service & restaurant food is good with wide selection and reasonably priced. Staff is courteous and helpful. Allowed us to check in early making our stay more relaxing. Pool was well maintained and enjoyable. Bed was very comfortable. King suite was large with lots of room and bedroom was separate from the living room and kitchenette.

"Good location for theater and restaurants"

4
25/07/2017

This is standard Best Western - clean and serviceable, friendly staff. Short walk to Festival Theater, slightly longer walk to downtown Stratford. Certainly one of the most reasonably priced places in the area.

"Great hotel"

5
24/07/2017

We were in Stratford for a wedding. The hotel location is in walking distance to the Festival Theatre. It is also close to shopping & downtown by car. Parking is very ample. Rooms are large & clean. Restaurant is good with a very popular Sunday Brunch. They have a very nice pool, hot tub & fitness centre

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear pontiac85; Thank you for your review. I am so pleased to hear you enjoyed your stay. We hope to welcome you back as our guests again soon... Yours in Hospitality, Andrea McGavin General Manager

"Terrific value for the money--excellent hotel!"

5
23/07/2017

The Best Western Plus was about half the price of a "fancy" hotel, but was far more comfortable than the fancy one we stayed in last year. Spacious rooms, fine restaurant (VERY convenient and the food is very good) , excellent staff--superb value for the money, and just a few minutes away from the Festival and Tom Patterson theaters. the Avon is downtown--six or seven minutes away! GO!

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear jtdukes; Thank you for your review and recommendation! I am delighted to hear you enjoyed your stay and found everything to be comfortable and convenient. Thank you for taking the time to share your experience. We look forward to welcoming you back as our guests again soon.... Yours in Hospitality, Andrea McGavin General Manager

"Great place to stay"

4
22/07/2017

I just recently checked out of the Arden Park Hotel and it was extremely welcoming and friendly. The lunch was fantastic and are room was great! On the other note today as we were leaving as were a few other people on our floor we had heard some yelling between a couple of the employees in one of the rooms. It sounded as if one of them was cursing and swearing at the other quite a lot. As we were getting on the elevator the yelling seemed to continue and it wasn't the greatest thing to listen to as we were leaving.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear dramageek94; Thank you for your review. I am so pleased to hear that you enjoyed your stay and found our team welcoming and friendly, thank you for sharing. I would like to sincerely apologize for the incident that you overheard on the guest room floor, and would like to assure you that this situation has been handled and the necessary measurements taken in order to ensure a situation like this will not be repeated in the future. We hope to welcome you back as our guests again soon.... Yours in Hospitality, Andrea McGavin General Manager

"Attractive chose in Stratford"

4
19/07/2017

Lots of parking, handy to down town, theater area. Good rooms and very efficient staff. Would stay there again Mid range price wise. Good breakfast, indoor swimming pool Will accommodate large groups, weddings

"A Great Place to Stay in Stratford"

5
19/07/2017

Excellent amenities available at this Best Western Plus Hotel, very close to Stratford Festival theatres, and to the parkland by Avon River. The rooms are well furnished, very clean bathrooms, provides free high-speed internet through Wi-Fi. The rates are slightly higher than average, but BW reward points should help with the billing.

"Convenient for plays"

5
17/07/2017

Great location for the Festival Theatre - go each year and see several Shakespeare plays - Romeo and Juliet and Twelfth Night this year - Guys and Dolls was excellent as well - great fun every year - use up my Aeroplan miles with Best Western gift cards

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear Deborah E; Thank you for your review. I am pleased to hear you enjoyed your stay. We hope to welcome you back as our guest again soon.... Yours in Hospitality, Andrea McGavin General Manager

"Good value. Convenient location."

5
17/07/2017

Excellent hotel. Would strongly recommend for anyone visiting Stratford for pleasure or business. All facilities were exceptionally clean and well maintained. We enjoyed the Pool and Hot tub and the Sunday Brunch was amazing. Friendly staff and very convenient location, with loads of free parking.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear briangC9936XG; Thank you for your review and recommendation, much appreciated :) We look forward to welcoming you back as our guests again soon... Yours in Hospitality, Andrea McGavin General Manager

"Great Staff, Smell in Room"

3
17/07/2017

Upon check-in the staff was very helpful and polite, very high professionalism. The room itself, needed some updates (nothing major), but it did have a very strong odour to it. I wanted to report this to the staff, but staying at hotels 6-9 times a month, when the house is full, there is no room to be moved around. This time I used my points for the room and it was 28,000pts, as I said, the staff was awesome but the room was NOT worth those points or 250$ per night.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear 356jessea; Thank you for your review. I am so pleased to hear you found our staff to be helpful and professional, thank you for sharing. I am very sorry to hear you did not enjoy your room on this particular stay. I have reached out to you via email to arrange a time to further discuss your concerns and to ensure we come to a fair agreement of points to redeem for your stay. Thank you for taking the time to reach out with your concerns. We appreciate and value your repeated support in business. We look forward to welcoming you back as our guest again soon.... Yours in Hospitality, Andrea McGavin General Manager

"Excellent hotel"

5
13/07/2017

Hotel is within walking distance to the festival theatre and the park, There is plenty of parking at the hotel, and the downtown attractions are just a short drive away. Hotel has been redecorated and is very nice. Staff and the restaurant are excellent!

"excellent stay"

5
12/07/2017

The Best Western Arden Park Hotel, Stratford provides an excellent stay. You can easily walk to the Festival Theatre, a park for children and the river for a picnic. The hotel is clean, attractive and staff are very friendly. Excellent breakfast in the restaurant. Hotel pool provides great recreation.

"reliable comfort and convenience"

5
10/07/2017

We always stay here when we visit the Stratford Festival. The location, service, amenities and value are excellent. Breakfast in the hotel restaurant is reasonably priced but, nevertheless, should be included in the room cost as it is in most Best Western Plus properties. That being said, it offers a pleasant dinner menu at reasonable prices.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear robert43218; Thank you for your review. I am so pleased to hear you enjoyed your stay and thank you for taking the time to share your experience. Due to being a full service facility we do not offer the complimentary breakfast, however we do have a breakfast included rate if you are interested for any future visits. Yours in Hospitality Andrea McGavin General Manager

"Clean, no noise, good staff"

4
09/07/2017

Arrived 2:30 with pet schnauzer, everything was smooth in terms of staff recommendations for dinner and the pet. Would have preferred a room with a view that did not include a rooftop air-conditioner (room 219 btw) Pillows feather, foam would have beem nice if an option. lots of towels, would return Free wifi available computers were nice too. Restaurant-not-so-much Coffee maker didnt work and tv had only the rogers remote: impossible to turn on captions

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear bjbirdie; Thank you for your review. I am so pleased to hear you enjoyed your stay overall. Just for future reference while the pillows may feel like feather, they are not. The pillows are a "Micro Denier Polyester Fibre", non allergenic pillow and are a requirement of the Best Western brand overall. Your comment of the Restaurant not meeting your satisfaction is a concern to me. I would be very appreciative if you would email me direct at [email protected] with specific details of what you were unsatisfied with in order to help me address your concerns properly. Once again, thank you for taking the time to share you experience. I hope we are able to welcome you back as our guests again soon... Yours in Hospitality Andrea McGavin General Manager

"Nice place close to Festival Theatre."

4
08/07/2017

This hotel is very convenient for anyone attending the Stratford Shakespearean Festival. All venues can be reached by either a short drive or a in the case of the Festival Theater and Tom Patterson Theatre a leisurely 30 minute stroll. The hotel has ample wheelchair parking, year round pool, hot tub and fitness center. The on site restaurant offers a reasonably priced breakfast buffet as well as extensive lunch and dinner menus. We always stay here when visiting Stratford.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear travellerjim2015; Thank you for your review. I am so pleased to hear that we are your choice hotel when visiting our beautiful city, thank you for your loyalty! We look forward to welcoming you back as our guests again soon... Yours in Hospitality Andrea McGavin General Manager

"great trip to the Shakespeare Festival"

5
04/07/2017

Great hotel. We always stay there. Good parking. Good location. Good workout room. Good pool. Great lobby coffee maker. Very pleasant and accommodating staff. All other guests were friendly and happy, it seemed.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear ronniec798; Thank you for your review and continued support in business! We look forward to welcoming you back again soon.... Yours in Hospitality, Andrea McGavin General Manager

"Wonderful hotel"

5
03/07/2017

We stayed here for business and I was delighted - the rooms were top class, beds were a delight. My room had a fridge and coffee maker. One issue I have is that the hotel chain is "green," yet every Best Western paper mug is wrapped in plastic which seems a crazy waste of resources. Just put in proper mugs. Staff were incredible and we had a great stay. Free wifi and parking.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear anafricanincanada; Thank you for your review, I am so pleased to hear you enjoyed your stay. With regards to the paper cups, it is a requirement of Best Western to use these cups over actual mugs. I will certainly pass along your comments to head office regarding the plastic wrapping on the cups, thank you. I hope we have an opportunity to welcome you back as our guest again soon! Yours in Hospitality, Andrea McGavin General Manager

"Great choice!"

5
03/07/2017

Unfortunately we were only there for 1 night because the Arden Park Best Western is one of the better 3.5-4 star "chain" hotels that we have stayed in anywhere. The room was very spacious, clean and comfortable although we did find the mattress to be a bit too firm and the pillows a bit too soft...but that is nit-picking. The TV offered a good variety of channels and the complimentary WiFi worked well.Our request for an early check-in was honoured even though the hotel was fully booked. We did not dine in their restaurant but did take advantage of the lounge for a late evening drink. It is conveniently located for festival goers with the theatre being a short walk away. We will definitely stay there again.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear Alan2996; Thank you for your review. It is wonderful to hear you enjoyed your stay and hopefully we can welcome you back as our guests again soon! Yours in Hospitality, Andrea McGavin General Manager

"three day get-away"

5
03/07/2017

The staff were absolutely wonderful. They were friendly and efficient. The location was perfect as we could walk to our plays and shopping and restaurants. The restaurant in the hotel was quiet and comfortable. The food was fine - some items much better than others. More variety in dinner options would be nice. Also some Best Western hotels offer a free buffet breakfast which is always appreciated. Our room had a plumbing problem and we were moved immediately with little inconvenience. The hotel was very clean and comfortable. When visiting Stratford I would definitely stay at the Arden again.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear catherinep; Thank you for your review. I am so pleased to hear you enjoyed your stay. We look forward to welcoming you back as our guests again soon... Yours in Hospitality, Andrea McGavin General Manager

"A nice place to stay when visiting Stratford"

4
03/07/2017

We've stayed here a few times when we've attended plays at the Stratford Festival. Very clean hotel, nice friendly staff, reasonable breakfast. Nicely appointed rooms and close to the Festival theatres and the downtown area.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear EricCohen; Thank you for your review. I am so glad to hear you enjoyed your stay, thank you for sharing your experience. We look forward to welcoming you back as our guests again soon.... Yours in Hospitality, Andrea McGavin General Manager

"Excellent Hotel. Superior service!"

5
29/06/2017

My family stayed at The Arden Park at the end of April and had an amazing time. It has been quite some time since I've been at a hotel where I didn't feel like I was being rushed out the door. I went with my elderly parents and my family of four. The hotel made the arrangements to have my parents on the same floor as us and close to our suite. The room was clean. The beds comfortable. The staff very friendly. The pool was heated. The Sunday buffet was delicious. We felt very welcomed and when I return, I can't think of any other place I would rather stay. It was an amazing experience. The hotel was close to the Stratford Theatre and restaurants.

" Best Western Plus .. Plus..Plus!"

5
22/06/2017

Stayed here for a softball tournament! It's got to be the finest Best Western's out there! Rivals any Hilton or Marriott of equal size. We were very impressed with the size of the rooms and washrooms. Room was super clean. Highly recommended!!

"Somewhat Happy"

4
20/06/2017

All in all the hotel was very nice.Staff at front desk need more training in how to make their customers happy.Rooms were large,clean,and had everything you need for a comfort stay.I wish they had a continental breakfast of some sort besides a full service restaurant off lobby.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear lynnebU5131ND; Thank you for your review. We pride ourselves in providing excellence in both customer service and product. I am sorry to hear that you did not experience this during your interactions with the front desk. I would be very appreciative if you would email me directly at [email protected] with any further details you might be able to provide me, in order for me to look further into this. I am pleased to hear that you found your room to be comfortable. We hope to welcome you back as our guests again soon.... Yours in Hospitality, Andrea McGavin General Manager

"Stratford Festival Theatre and Arden Park Best Western"

5
19/06/2017

My spouse and I had a lovely time at the Arden Park Best Western. We were able to walk a fast and easy 5 minutes to the Straftford Festival Theatre which was fabulous! The drinks were fast and the service exceptional after the theatre in the bar/lounge. The drinks were a great value! The bed was comfortable, room was clean, and the bathroom was well equipped and large. We enjoyed breakfast the next morning the restaurant which has plenty of options - this is usually a difficult issue as I am a vegan but lo and behold - oatmeal and berries and other items were affordable and tasty! We will certainly return in the future and would recommend this hotel to any of our friends and family!

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear Tanya B; Thank you for your wonderful review and recommendation! I am so glad to hear you enjoyed your stay, and I thank you for taking the time to share your experience. We look forward to welcoming you back as our guests again soon! Yours in Hospitality, Andrea McGavin General Manager

"Accessible Room issue"

2
19/06/2017

Accessible room was too far from elevators and door too heavy to open for a person on crutches. I don't know how someone in a wheelchair would have done it. Breakfast was mediocre- omelette was good but toast soggy and home fries tough and cold.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear B S; I am sorry to hear that you did not have a positive stay recently. Please if in the future you require any assistance you connect with the front desk, we would be happy to ensure you have assistance you require at any time. I do apologize for the disappointing breakfast, this is certainly not the level of product we are so proud to offer, and I apologize. I hope you are able to visit us again soon in order for us to show you the excellent level of service and product we are so proudly known to offer. Yours in Hospitality, Andrea McGavin General Manager

"great family spot"

4
18/06/2017

rooms and service were great. Second time we have stayed here, and have no hesitation recommending this spot. Rooms are clean and well appointed. Parking is around the outside of hotel and safe and secure.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear craigmunro; It is wonderful to hear you enjoyed your stay, thank you for taking the time to share your experience. We hope to welcome you back as our guests again soon.... Yours in Hospitality, Andrea McGavin General Manager

"Our Stratford Arden Park Visit!"

5
15/06/2017

This is a very good quality hotel. This hotel is well maintained with excellent rooms and a fine dining experience. We have often stayed at the Arden Park and we do so every time we travel to Stratford to view the many plays put on by the Stratford acting company. The hotel is central to our enjoyment of our entire Stratford experience.

"Girls' Get-Away"

5
13/06/2017

When enjoying a get-away to musicals and plays at Stratford we enjoy staying at the Arden Park. It is within walking distance of the Festival Theater. The accommodations are comfortable. The restaurant is very good.

"Good hotel with BAD WiFi service."

2
11/06/2017

Overall, the best hotel property in Stratford, but I will not stay there again because: 1) Bad WiFi service - Laptops don't connect to internet. 2) No chairs or sofas with arm-rest - extremely uncomfortable to sit in the room.

"Restaurant"

4
11/06/2017

My group booked the private room at the restaurant in advance for 25 people for 7pm. We had ONE server. She was stressed & did her best to keep up, but that was unacceptable. We were rushed to choose our food because the chef quit cooking at 8 pm. I had the chicken special- the chicken was dry, the rolls were dried out and the mashed potatoes were dry and had a strange flavour. The salad was very good. Excellent food and service at breakfast

"Very good hotel"

5
10/06/2017

We enjoyed our night's stay there. We would definitely go back. It was a very short walk to the festival theatre which we enjoyed. The hotel was very clean and we enjoyed the bar and breakfast the following morning.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear U7634ELmichaela; Thank you for your review. I am so pleased to hear you enjoyed your stay, thank you for sharing your experience. We hope to welcome you back as our guests again soon... Yours in Hospitality; Andrea McGavin General Manager

"Great Hotel"

4
06/06/2017

We recently stayed at the Best western in Stratford. The staff were very helpful and friendly, the food was great, the beds were comfy, the staff at the resturant and bar were fabulous and we had a great overall experience.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear Theresa B; Thank you for taking the time to share your experience, it is so wonderful to read! I am very proud of the team and the product we offer, and I truly appreciate you taking the time to share your comments. We look forward to welcoming you back as our guests again soon... Yours in Hospitality, Andrea McGavin General Manager

"Very nice hotel"

4
06/06/2017

The BW Arden Park Hotel in Stratford ON is very nice in all aspects. It is very clean, everyone is very friendly and helpful. I think it is the best hotel in the area. Love the hot chocolate available 24/7 in the lobby :)

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear Nicole V; Thank you for your review. It is wonderful to hear "the best hotel in the area", thank you! We look forward to welcoming you back as our guests again soon... Yours in Hospitality, Andrea McGavin General Manager

"Soccer Tournament"

4
05/06/2017

Great Place, Great Rooms. Soccer team visited for 2 nights. Our only complaint is we weren't all in the same wing, but all in all we had a great time. Kids loved the pool, it was close to downtown, close to the park and easy to get to. Would definetly recommend

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear Canadianmom2014; Thank you for your review. I am so glad to hear that you enjoyed your stay, thank you for sharing your comments. I'm not sure if you reserved as a team and requested to be in the same area, if not please ensure you book through our group sales department and we will do our best to keep you in the same area. It can become difficult at times based on room type availability, however we will always do the best we can to accommodate your requests. We hope to welcome you back as our guests again soon... Yours in Hospitality, Andrea McGavin General Manager

"Wonderful trip to Statford staying in a wonderfull Hotel"

4
04/06/2017

My wife and I along with a couple friend booked two rooms at this hotel. Seems like the hotel, now a Best Western Plus has undergone quite a renovation and we were impressed with the hotel, staff and rooms. Very quiet and enjoyable close to the Theatre and downtown.We will return.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear Barb-Steve; Thank you for your review. We have been a Best Western coming up on 2 years and with that also did a full renovation. I am so pleased to hear you enjoyed the improvements made and that you found your stay to be comfortable, great to hear. We look forward to welcoming you back as our guests again soon... Yours in Hospitality, Andrea McGavin General Manager

"Double charge for a room that was prepaid"

3
04/06/2017

Overall good quality, excellent appointed rooms and good buffet for breakfast. Excellent checked in and out until I got my statement I was double charge as I had already prepaid for the room. I doubt I will get my money back, but I will tell that story every chance I get. STAY AWAY !!!!!!!

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear Q7283KXrachelb; While I am very pleased to hear you enjoyed your stay, I am extremely concerned with your comment of being double charged. I can assure you that IF by chance you were double charged from our hotel directly this can be rectified immediately by contacting me directly. If you have booked with a 3rd party booking company such as Expedia, or Booking.com I would be happy to assist you in providing contact numbers for you to speak directly with them to ensure your issues is dealt with. When booked by an outside company we unfortunately do not have access to your credit card information to be of assistance. Please contact me directly at [email protected] or at 519-275-2936 ext.122 as soon as possible and I will gladly help you ensure this problem is solved one way or another. Yours in Hospitality, Andrea McGavin General Manager

"Festival Visit"

5
01/06/2017

We pulled up to this hotel that was easily found along the main road. Reception had us in our room quickly. They offered us information on anything we needed. Our room was large with two queen beds. We were able to store snacks in the mini frige. The most amazing experience came when I decided to book a pre show dinner at the onsite restaurant. The food is all freshly prepared using fresh ingredients. It was a fantastic dinner. We left happy as we headed to see Guys and Dolls. After the show we had dessert in the pub area and again the cherry pie I chose was a delight. We spent a pleasant night with no disturbances.The washroom served us well to freshen up. After breakfast we prepared to check out and set off to see the matinee of Twelfth Night. The hotel is walking distance to the Festival Theatre. I thought this was one of the best hotel,experiences My family and I have had and we would return again soon for more pampering.

"A great place to stay for the Stratford festival."

5
29/05/2017

First of all, this hotel is an easy walk to the Festival Theater (around 10 mins.) and not a bad walk into town (all level, but it is a distance). Our room had two very comfortable queen beds and was spacious and very clean. The bathroom was very spacious as well. It all looked quite new. It is across the street from Romeo's Corner Cafe (which is where we had dinner before walking to the evening show) and it is next to the Bruce Hotel, which offers breakfast, lunch, dinner, and "after show" bites. We didn't eat there, but I mention it just to let you know that there are options. (We opted to have coffee/pastries at Balzac's coffee shop in town for breakfast.) We would definitely stay here again!

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear JSevera; Thank you for your review. I am so pleased to hear you enjoyed your stay and I appreciate you taking the time to share your experience! We look forward to welcoming you back as our guests again soon... Yours in Hospitality, Andrea McGavin General Manager

"Comfortable and great staff"

5
27/05/2017

Very comfortable and friendly hotel. Convenient to down town shopping. Wish they had room service and better quality TVs. Also need better tv channels. Apparently hotel is addressing these issue. Would always choose this hotel when in Stratford.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear 483bonnie; Thank you for your review. I am glad to hear you enjoyed your stay. I appreciate your comments regarding the tv quality and I would like to assure you we are working with our cable company to improve the quality as quickly as possible. We look forward to welcoming you back as our guests again soon... Yours in Hospitality, Andrea McGavin General Manager

"Very nice suite"

5
27/05/2017

The one bedroom suite was spacious with a segregated bedroom. Good, clean bathroom. Courteous staff. They were right on top of things when we asked. Parking spots were always available even with a full hote.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear Neal C; Thank you for your review. I am so pleased to hear you enjoyed your stay and that you were well taken care of, that is always our goal :) I appreciate you taking the time to share your experience. We look forward to welcoming you back as our guests again soon.... Yours in Hospitality, Andrea McGavin General Manager

"Enjoyable Girls' Lunch"

4
27/05/2017

Recently had lunch at the Best Western Arden Park restaurant and I was very pleased with the quality of the food. There were several choices to select from the menu and the specials were carefully explained. The service was friendly and we ate in a pleasant atmosphere The salads were appetizing to the taste and appealing to the eye. The best part is that there is ample parking at the hotel! Would go back again. The hotel is well located in the town.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear pmschof; Thank you for your review. I am so pleased to hear you enjoyed your dining experience and I appreciate you taking the time to share your review! We look forward to welcoming you back as our guest again soon... Yours in Hospitality, Andrea McGavin General Manager

"Good and well located."

4
22/05/2017

The Arden Park has been renovated some since becoming a Best Western Plus. I've stayed both earlier and now, and those renos are appreciated. Nice location, within walking distance of the Festival Theatre. The food at the in-house restaurant was surprisingly well done and well presented. We consider this the best hotel in town, but it has now become somewhat pricey. Can't blame them for taking advantage of us tourists, I suppose.

"Stay in Stratford Ontario"

5
19/05/2017

Excellent hotel. Excellent Customer Service, Room was wonderful. , Food, Staff was superb. So friendly,helpful and attentive. The pool was lovely and relaxing. Atmosphere was marvelous. Will stay there always with going to Stratford.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear Patrisha S; I am thrilled to read your review and hear how much you enjoyed your stay with us! Thank you for taking the time to share your experience. We look forward to welcoming you back as our guests again soon.... Yours in Hospitality, Andrea McGavin General Manager

"Best Western Quality at a Very High Price"

4
16/05/2017

The price is too high. The Arden Park Best Western is the only decent hotel in the town of Stratford so they have a monopoly. Not worth the $200 we paid. The room and the hotel were of the expected quality of a Best Western other than the air conditioner/heating unit which only has one level of fan speed which is high and noisy. For the price we paid I would have expected breakfast to be included but it wasn't.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear Joemom2015; I am very sorry to hear that we did not meet your expectations during your recent visit. I would be happy to discuss your concerns in more detail if you would be so kind to contact me directly at [email protected] or at 519-275-2936 ext.122. Yours in Hospitality, Andrea McGavin General Manager

"Wonderful experience"

5
15/05/2017

This is by far the best hotel to stay at if contemplating a visit to Stratford Service cleanliness comfort and convenience are excellent and highly recommend the dining room for dinner Will certainly stay there in my future visits

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear Angus O; Thank you for your review. I am thrilled to hear you enjoyed your stay with us and would like to thank you for taking the time to share your experience. We look forward to welcoming you back as our guests again soon... Yours in Hospitality, Andrea McGavin General Manager

"Mother's Day Brunch"

4
15/05/2017

Very disappointed yesterday. The brunch menu is exactly the same as any other Sunday but priced much higher. There were two hot stations and they were exactly alike, they could have at least had two different meats. Too bad if you didn't like turkey. We always enjoy the salad bar but the dessert bar is a dismal disappointment. There was nothing homemade, everything looked like it came from a store. Don't think we will go back.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear Manna_10, I am so sorry to hear that you were disappointed in our annual Mother's Day Brunch. Due to the numbers being so high for this brunch we do run 2 hot stations that are mirrored in order to service our guests more efficiently on busy brunches. With regards to the comment of only having one meat, we were offering 3 entrees on brunch, roast turkey, beef short ribs and roast vegetable penne in a pesto cream sauce in addition to the omelette and waffle stations. I would be more than happy to discuss in further detail with you if you would like to contact me directly at [email protected] or 519-275-2936 ext.122 . I would be happy to offer you a credit on your bunch as we always like to ensure our guests feel they received fair value for their money. If you did not feel that way, I would really appreciate a few minutes of your time to further discuss. Thank you, I look forward to hearing from you. Yours in Hospitality, Andrea McGavin General Manager

"Our Restful Retreat"

5
15/05/2017

We love the newly updated rooms and variety of room styles. Staff is always helpful and friendly. The restaurant serves very good food and caters to my husbands gluten-free diet. Great location that enables you to walk to the Stratford Festival theatre or river walks

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear Lorraine F; Thank you for your review. I am so pleased to hear you enjoyed your stay and we appreciate you taking the time to share your experience. We look forward to welcoming you back as our guests again soon! Yours in Hospitality, Andrea McGavin General Manager

"Clean Hotel"

4
14/05/2017

Stayed at hotel with family. Kids had fun in the pool area. There is a hot tub and small fitness room. Rooms were clean and maintained well. It appears the staff don't have their own elevators which can make them slow.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear repput; Thank you for your review. I am so glad you and your family enjoyed your visit with us. We hope to welcome you back as our guests again soon.... Yours in Hospitality, Andrea McGavin General Manager

"Great stay for a great price!"

5
10/05/2017

We stayed in a king suite room, and were very pleased with the overall look and comfort of the room. The price was great for what we got! We were surprised with the "new-ness" of the room, considering the outside look of the building. We would stay here again for sure!

"OKAY - But Expensive"

3
08/05/2017

Meah - you pay top buck because it's near the Stratford Festival Theatre. Service was average, room was clean - certainly nothing exceptional here - bed was HARD and who was the designer who thought that two 12 inch square pillows would offer anyone a good sleep? Who is the manager of this place? Because they need to take a HOSPITALITY course!

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear 983grego; I am very disappointed to hear that you did not enjoy your stay with us. I would be very appreciative if you would email me directly at [email protected] or call me at 519-275-2936 ext.122 to further discuss your experience. I was away during your time here and I am very concerned about your comments as this is certainly not the level of service or experience we pride ourselves on offering. If you are able to contact me with any further details, again I would greatly appreciate it. Yours in Hospitality, Andrea McGavin General Manager

"Best Best Western"

5
08/05/2017

We love staying at The Arden Park Hotel Best Western in Stratford, Ontario. Always spotless, always great service. We would recommend this hotel to anyone. It is located close to the shops and restaurants of downtown; within walking distance, in fact.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear Ljiljana F; I am so pleased to hear you enjoyed your stay and I thank you for your recommendation and dedication to our property! We look forward to welcoming you back as our guests again soon... Yours in Hospitality, Andrea McGavin General Manager

"Don't judge a book by its cover....a inn!"

5
05/05/2017

I was involved in the Welsh Festival, it was held in the hotel, I was one of the vendors for the market for the weekend. I was originally disappointed driving up to the hotel....it was more hotel not the inn that I was looking for. My opinion changed as we entered the space and we started greeting the staff as well as the quaint sitting area with the fireplace. The gardens were nice with silk urns to add to the decor. Our rooms were spacious and well presented.Next time we would stay in a suite , they were very nice. I would have a pic showing the choice. The festival was three days, our stay was two nights and most of our of meals were in the dinning room. The food was excellent!

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear Darlene649; I am so thrilled to hear we exceeded your expectations, always a wonderful accomplishment! Thank you for taking the time to share your experience with others. It was an absolute pleasure hosting the Welsh Festival and we look forward to welcoming you back as our guests again soon... Yours in Hospitality, Andrea McGavin General Manager

"Nice room"

4
01/05/2017

Room was clean, server at bar was very nice. Restaurant staff very helpful. The ballroom for the sessions was spacious and the sound system worked well. Nice to have the coffee machine in the lobby and it even tasted like coffee.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear T2613EHmaryp; Thank you for your review, I am so glad to hear you enjoyed your experience with us! We look forward to welcoming you back as our guests again soon.... Yours in Hospitality, Andrea McGavin General Manager

"Will never return"

1
28/04/2017

The manager tried to tell me and my son's friends that they could not "jump" I'm the pool. When I asked where it said that was a rule he went and printed off a fake sign and taped it on the wall. Our ho key spent alot of money to stay here and we will move our business elsewhere next time.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear Nancy C, I'm very sorry to hear that you had a negative experience during your recent stay. As I'm sure you can appreciate it is our first priority to keep our guests safe and ensure all of our hotel guests are able to enjoy the amenities, including the pool area in a well mannered environment. Yours in Hospitality, Andrea McGavin General Manager

"Everything went like clockwork"

5
28/04/2017

The helpful staff and the pleasant environment made this a very special place for our meeting (the OGGA). i would not hesitate to recommend it. The bed was a bid hard for me, but that is a personal thing.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear Anne J; Thank you for your review. I am so pleased to hear you enjoyed your stay and I appreciate you taking the time to share your experience. It was a pleasure hosting your meeting and we look forward to welcoming you back as our guests again soon! Yours in Hospitality, Andrea McGavin General Manager

"CWL Convention"

5
27/04/2017

Great , comfortable hotel . Food very good ! Easy to get to from Windsor area . Easy check in & check out . Lounge area very comfortable . Staff efficiently took care of any concerns . Conference room comfortable .

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear Issy-tec; Thank you for your review. I am delighted to hear you enjoyed your stay with us during the CWL convention. It was a pleasure hosting your convention and we look forward to welcoming you back as our guest again soon! Yours in Hospitality, Andrea McGavin General Manager

"Disappointment with food but facilities excellent"

4
26/04/2017

All of the food that we ordered was served was cold, not hot as it should have been. The food service was extremely slow. The room that we had was excellent. We were upgraded (we have Best Western Rewards) because the hotel was full.

Andrea M, General Manager at Best Western Plus The Arden Park Hotel, responded to this review
Dear davidlA1598IH; Thank you for your review. I am so pleased to hear you enjoyed your upgraded room. I am however very disappointed to hear of your dining experience being so poor. Please accept my sincerest apologies as this is certainly not the level of service and quality we are so proud to offer to the guests of our very busy dining room. I do hope you will return and allow us an opportunity to showcase our wonderful food & service the dining room has to offer. Upon your return please email me directly at [email protected] as I would like to buy you a meal in our dining room. Yours in Hospitality, Andrea McGavin General Manager

"Very nice place for a reasonable amount"

5
22/04/2017

Very friendly staff that can't do enough for you. Dining room staff are very responsive to needs and requests. Updates in the hotel make it a more modern place to stay. Late check in is no problem at all.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear elleng328; Thank you for your review. I am so pleased to hear you enjoyed your stay and found everyone on our team to be friendly and accommodating. We pride ourselves in providing excellence in not only our product but also in our customer service! Thank you for sharing your experience. We look forward to welcoming you back as our guests again soon.... Yours in Hospitality, Andrea McGavin General Manager

"Great beds, food and people"

5
12/04/2017

Had to go to a wedding and this was where we stayed. This is a great place to place your head for the night. It's right in the heart of the city and close to everything. Walking is easy in this beautiful city.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear LORNE K; I am so glad to hear you enjoyed your stay. Thank you for sharing your experience. We hope to welcome you back as our guests again soon.... Yours in Hospitality, Andrea McGavin General Manager

"Highly Recommend"

5
10/04/2017

I had the pleasure of staying at the Arden Park for two nights. Very comfortable beds, well appointed rooms, quiet. Staff was amazing. Hotel lounge was very pleasant. I would highly recommend this location if you are in the area!

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear dndsutton; Thank you for you review and recommendation, this is always so wonderful to hear! I am so pleased that you enjoyed your time with us. We look forward to welcoming you back as our guest again soon.... Yours in Hospitality, Andrea McGavin General Manager

"Quick stay"

5
08/04/2017

We checked in very late and was only there for the one evening, but the rooms were very comfortable and clean (recently renovated), the weekend night audit women was very accommodating and I was overall impressed with the hotel. I would definately recommend it to friends or family.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Theaussie11; Thank you for your review and recommendation. I am so pleased to hear you enjoyed your stay. I hope you are able to come back and visit us when you have more time and are able to relax and enjoy the amenities we have to offer! Yours in Hospitality, Andrea McGavin General Manager

"Average overall"

4
03/04/2017

We have been going to The Arden Park for at least 10 years now for the Hotlead convention. The rooms are ok, although they seem nicer in the west wing. There are a fewf complaints to go along with the good aspects. Firstly, every year for our convention, which is in March, the bar runs out of draft beer on either the Friday night or sometime Saturday afternoon. The hotel should know that 300-400 men in are descending on their hotel, and perhaps they might like a beer. You would think running out one year, they would not make the same mistake the next, yet every year its the same. This year they ran out of Okanagan by Saturday afternoon. Its just silly that they don't plan for this when they know from years past how many people on average come. Secondly, service in the restaurant is painfully slow. It can take far to long to get your dinner. It always seems like there is an adequate number of wait staff, so the problem would appear to be in the kitchen. This year our group of 8 people ate dinners and breakfasts at Romeo's next door. It was faster and I dare say the food was much better prepared. Lastly, our room this year was not cleaned up to the standard we are used too at this hotel. I noticed a sticky stain on the night table between the beds, obviously there from someone spilling a coffee. This sticky mess stayed there for the entire time we were there. Hardly reassuring. I would say that since the change in ownership, or affiliation, things have slipped somewhat, though surprisingly the price hasnt gone down.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear marklin100; Thank you for your review. I'm sorry to hear that we did not meet your expectations during your recent stay with us. You are absolutely correct about the draft beer, and I appreciate you bringing this to my attention. I will ensure that we are well stocked for next year's Hotlead weekend. Thank you once again for bringing your concerns to my attention. Please accept my apologies for not meeting or exceeding your expectations, we hope to do so next year upon your return! Yours in Hospitality, Andrea McGavin General Manager

"Great value for great service"

5
28/03/2017

Michael was very polite, warm and welcoming. He explained everything we needed to know. His relaxing attitude made us feel right at home. The room attendant (s) met all our needs. A couple of times we ordered takeout from the downstairs restaurant, and the food was delicious!

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Sheila M; Thank you for your review. It's wonderful to hear you enjoyed your stay. I am so proud of our team and the excellent level of customer service they display, thank you for sharing your experience. We look forward to welcoming you back as our guests again soon... Yours in Hospitality, Andrea McGavin General Manager

"CHRISTMAS party"

5
25/11/2016

Very very nice rooms at a great price point...very large with sitting area and a beautiful done bathroom with a very large tub. Check in was fast and friendly also has a indoor pool for all yous with young kids

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear belgiumcdn; Thank you for your review. I am pleased to hear you enjoyed your stay, thank you for sharing your experience. We hope to welcome you back again soon! Yours in Hospitality, Andrea McGavin General Manager

"Wonderful sray"

5
24/11/2016

Stayed here for two nights for business and was very impressed. Rooms were very spacious, clean and modern. Bathrooms quite large and clean as well. Great selection of toiletries so if you forget cream or mouthwash you're ok! Everything was cleaned perfectly when I returned to my room for the second night. Great onsite restaurant with lovely bar. Ample parking and location is near many things including restaurants and a Walmart nearby! Great, friendly staff regardless if it's 7am or 10pm!

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear VRock2016; Thank you for your review. I am so glad to hear you enjoyed your stay and had everything you needed. Thank you for sharing your experience! We look forward to welcoming you back as our guest again soon.... Yours in Hospitality, Andrea McGavin General Manager

"best place to stay!"

5
23/11/2016

this is a fantastic hotel and a great place to stay. the staff are great to deal with and if you have an issue are quick to resolve it. the restaurant is very good and their daily soups are excellent!

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear John N; Thank you for your review. I am thrilled to hear you enjoyed your stay and were able to indulge in a bowl of our special daily homemade soup! We look forward to seeing you back again soon! Yours in Hospitality, Andrea McGavin General Manager

"Not the Best Western for our Weekend Away"

3
21/11/2016

Over run with Kids so not much fun, not the Hotels fault of course but the PARENTS who let their young kids run the hall, call rooms, bang on doors, and take over hot tub and pool, next time will ask to be put on a floor without groups. Nice room, coffee in lobby nice, would recommend as it is close to downtown, just not happy after calling desk at midnight and asking someone to come up and tell the parents of the wild kids who were now partying with doors open to please be quieter and no one came...

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear MommyCville; Thank you for your review. I am very pleased to hear you enjoyed our facilities, however I do apologize for the chaos that surrounded you during your stay. Despite our best efforts to rectify each situation and noise complaint as they came about it was definitely a challenge to keep ahead of the noise. I appreciate your patience and understanding and do hope to see you return as our guests once again soon. Yours in Hospitality, Andrea McGavin General Manager

"Perfect for Stratford Festival"

5
20/11/2016

We liked staying here. Easy check in. Rooms were very spacious modern and clean. Enjoyed the close proximity to the Festival theater. Reasonable cist for what you get. We would stsy h3re again and recommend this property.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Chickie-b; Thank you for your review. I am so pleased to hear you enjoyed your stay, thank you for sharing your experience. Yours in Hospitality, Andrea McGavin General Manager

"Great place to stay"

5
16/11/2016

Really nice hotel. Well situated close to downtown. The staff were great and very friendly. The room was comfortable and very clean. Stopped for a drink in the bar, fast and friendly service. Would highly recommend to anyone visiting the area.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear PatrickRoja; Thank you for your review and recommendation! We appreciate you taking the time to share your experience. We hope to welcome you back as our guest again soon.... Yours in Hospitality, Andrea McGavin General Manager

"Annual family holiday brunch"

4
14/11/2016

My family and I come here every year for a holiday brunch. It's a good spot to meet when everyone is coming from different places. Each year we rent out a private room and we enjoy their Sunday brunch. Brunch includes fruits, salad, fresh waffles, pancakes, an omelette station, scrambled eggs, bacon, sausage, pigs tail. They also have a roast beef station with all the fixings and a dessert table. We are satisfied with the food and service each year.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Joanne F; Thank you for your review. I am so pleased to hear you and your family enjoyed your annual brunch once again this year! Thank you for your loyalty year after year, we are so glad to be apart of your special family tradition. We look forward to welcoming you and your family back next year! Happy Holidays, Andrea McGavin General Manager

"Lovely Business Stay"

4
12/11/2016

Needed a room for the night unexpectedly and how fortunate this hotel was recommended to me. The front desk staff were polite and very obliging, providing directions and arranging for a comfortable room. Enjoyed a tasty dinner in the hotel restaurant, complete with hot homemade soup and the daily special, all were nicely presented and well prepared. Enjoyed the rice pudding for dessert and it was delicious. Breakfast was quick and delicious, and an excellent way to start a busy morning. Would return again if in the area, and have recommended to colleagues.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Bikerbelle B; Thank you for your review. I am delighted to hear you enjoyed your stay and appreciate you taking the time to share your experience! We hope to welcome you back as our guest again soon! Yours in Hospitality, Andrea McGavin General Manager

"Very nice hotel"

5
10/11/2016

We were attending a wedding Saturday and had requested a early check in if possible which they had ready when we arrived. The rooms are very nice and clean. Receptionist was helpful with check in and check out. We had breakfast there on Sunday morning service was excellent along with the breakfast. I would highly recommend this hotel.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear funinthesun60: I am so pleased to hear you enjoyed your stay, thank you for sharing your experience! We hope to welcome you back as our guests again soon! Yours in Hospitality, Andrea McGavin General Manager

"Quick Retreat"

4
09/11/2016

Lovely hotel, not fancy but well maintained and extremely comfortable. All the appointments are well done and feels like a much more expensive hotel. The location is a 5 minute walk from the Festival Theatre, left our car parked at the hotel and walked, so no hassle finding a parking spot. We will return next year.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Nancy L; Thank you for your review. I am pleased to hear you were comfortable and enjoyed your stay. We look forward to welcoming you back again next year! Yours in Hospitality, Andrea McGavin General Manager

"disappointing"

2
07/11/2016

I have stayed here before, and always had a good experience, however this time was different. It did not look as if the room had been cleaned properly. Around the sink had not been wiped, and I doubt if the sheets were changed as I found an earring in the bed. Someone needs to double check that the basics are being taken care of at this level of hotel.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear freckletoad; I would like to sincerely apologize for the disappointing experience during your most recent visit. In looking further into this situation, it appears there was a guest who moved rooms previously and this room was not added onto the "to be cleaned" list, which leads to another guest being checked into a room that has not been inspected. My sincere apology for any upset caused. As you mentioned your past visits have always been a positive experience, which is the level of service we are so proud to offer. I hope you will return as our guests again soon. Please email me directly at [email protected] when you are ready to make another reservation as I would like to offer you a special rate for your next visit. Yours in Hospitality, Andrea McGavin General Manager

"Clean comfortable hotel"

3
05/11/2016

Typical chain hotel, clean and well maintained, no surprises. Great location if you are in Stratford for the festival. Within walking distance to the Festival Theatre. One disappointment, sat at the bar, one server walked in, got drinks and left, said nothing to me.....

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Krista R: Thank you for your review. I am so sorry to hear of the disappointing experience you encountered at our in house bar. This is certainly not a display of the level of service we are so proud to offer to our guests. I would really appreciate if you could email me directly at [email protected] with the date and approx time you were at the bar as well as any other details you might be able to provide in order for me to look further into this event and ensure it is not repeated. Once again, thank you for your review, I hope to hear from you. Yours in Hospitality, Andrea McGavin General Manager

"Good location for Shakespere Festival"

4
04/11/2016

We were headed for two presentation at Stratford's end of season plays when we found this location. Easy to find with an on property restaurant which was great after a long day's journey and a swimming right across from the elevator. Clean and comfortable rooms. No complimentary breakfast but delicious options. Parking was a bit of an issue as there was a Friday night local women's celebration in competition for space. Walking distance through a park to the Festival Theater was a plus.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear BaldEagleMenace; Thank you for your review. I am so pleased to hear you enjoyed your stay! We hope to welcome you back as our guests again soon.... Yours in Hospitality, Andrea McGavin General Manager

"Mostly very good value"

4
04/11/2016

Great location, clean updated facilities, congenial, helpful staff, free parking, but disappointed that there is no breakfast included for $212.00 one-night charge as at other Best Western locations. Frustrated I was not able to use Air Miles points (couldn't wait on the phone for 2 days awaiting Air Miles service) but otherwise a very good stay.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Christopher G; I am glad to hear you enjoyed your stay, thank you for your review. Please note for any future visits, we do have a breakfast rate available. We hope to welcome you back as our guest again soon. Yours in Hospitality, Andrea McGavin General Manager

"Great hotel!"

5
02/11/2016

Very nice and reasonable hotel. Staff friendly and always looking to help. Breakfast waitstaff especially cheerful. close to the downtown and all areas of interest in Stratford.. In house restaurant is ok too...

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear jeffhartfield; Thank you for your review. It is wonderful to hear you enjoyed your stay, thank you for sharing your experience! We look forward to welcoming you back as our guest again soon! Yours in Hospitality, Andrea McGavin General Manager

"Anniversary Weekend"

5
01/11/2016

This is the third time we have stayed at this hotel. It is newly renovated and just lovely. The food in the dining room is excellent and the Sunday brunch is one of the best! We've already booked for next year!

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Judie B; Happy Anniversary!! I am so pleased to hear you enjoyed your stay, thank you for sharing your experience. We look forward to welcoming you back to celebrate next year! Yours in Hospitality, Andrea McGavin General Manager

"Still a Great Hotel"

5
01/11/2016

Stayed here prior to it becoming a Best Western. So glad to see it hasn't changed. Everything - rooms, staff, reasonably-priced breakfast, pool - are still wonderful. As there were three of us, we upgraded to a suite which was provided more room and privacy, well worth the extra $30 (we were only staying one night). It is a bit of a walk to town, but only a few minutes stroll to the Festival theatre, where we were seeing play. Will definitely stay again.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear EeyoreCA; Thank you for your review. It is wonderful to hear you enjoyed your stay and found everything to be as you remembered it! I hope to welcome you back as our guests again soon.... Yours in Hospitality, Andrea McGavin General Manager

"Absolutely Fabulous Suite"

5
30/10/2016

My husband and I stayed for a special three day break in Stratford, and we were completely wowed by our newly updated king suite and the general location of The Arden Park Hotel. The living room, bathroom and bedroom were very nicely decorated and modern. The coffee machine, fridge and microwave were very useful. Best feature? The hotel is dog friendly which is very refreshing in this day and age. Our suite was on the second floor next to the back stairs which led to the parking lot. This was very useful for taking our dog for his bathroom break, and not having to go in the elevator and through the front reception. We are very much looking forward to visiting again soon. Bravo!

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Amanda N; Thank you for your review. It is wonderful to hear that both you and your husband along with your fury companion enjoyed your stay!! Thank you for taking the time to share your experience. We look forward to welcoming you back as our guests again soon.... Yours in Hospitality, Andrea McGavin General Manager

"Family get together"

5
30/10/2016

Excellent room with king bed and lots of pillows. Very comfortable and clean. Bathroom has deep tub and rainfall shower head which felt great after a long days work. Nice sitting area with sofa and table and chairs Friendly check in I would highly recommend a stay here

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Janice C; Thank you for your review. I am so pleased to hear you enjoyed your stay. Thank you for taking the time to share your experience. We hope to welcome you back as our guests again soon! Yours in Hospitality, Andrea McGavin General Manager

"Beautifully updated rooms"

5
29/10/2016

We booked last minute to make a short getaway out of plans for an afternoon show on Saturday. This hotel did nothing but impress us. The lobby, pool area, restaurant and hallways are all modern and clean. The room- we booked the King suite - was spacious and recently updated. The pull out couch - brand new - was perfectly sized for our nine and eleven year old to sleep together. The bathroom is huge! Jet tub and double granite sinks, heat lamp, and upscale decor bring it together. We really enjoyed the bed as well-very comfortable mattress. The thermostat works well and the air conditioner is rather quiet, not like some other places we have stayed! Only thing I might suggest for improvement is to have the option to request firm pillows, as we found the pillows a bit soft. Great experience overall.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear wjtlet; Thank you for your review. I am so pleased to hear you enjoyed your "last minute getaway", so great to hear, thank you! I will definitely keep your suggestion for firmer pillows available in mind for our future improvement plans. Thank you for taking the time to share your wonderful experience and we hope to welcome you and your family back again soon! Yours in Hospitality, Andrea McGavin General Manager

"excellent stay"

5
29/10/2016

The Arden Park Hotel is a very comfortable hotel with very nice staff. It has everything you could want at an affordable price. It is within walking distance of the Festival Theatre and easy driving distance of the other theatres. It is also close to the park at the river. It was a very nice stay.

"Very Good Choice"

4
29/10/2016

I found The Arden Park Hotel to be very comfortable. My guest room was a quiet room. The hotel has very professional staff in reception and the restaurant. The menu was very good at the restaurant and lounge.

"Very good experience"

5
24/10/2016

I've stayed here on several occasions and it's always been a great experience. Hotel is modern, clean and quiet. Food in the restaurant is exceptional. Location is great with a walk downtown and to the theaters doable if you like to trek.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Patricia R; Thank you for your review. I am so pleased to hear you had a great experience, thank you for sharing! We look forward to welcoming you back as our guest again soon! Yours in Hospitality, Andrea McGavin General Manager

"Excellent"

5
22/10/2016

We have been coming to this hotel for a conference in May for about 5 years now. The rooms have always been clean, and well kept. The elevators are slow for the amount of people in the conference, but patience is a virtue. The conference rooms are large enough for our needs. The restaurant has good food and service and is a good value for your money.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Linda S; Thank you for your review. I am so glad to hear you enjoyed your return visit this year! We look forward to welcoming you back again next May! Yours in Hospitality, Andrea McGavin General Manager

"Perfect"

5
22/10/2016

We love it here. So clean and friendly. Plus pool and hot tub is fun. The room was very well appointed and maintained so well. By cheerful staff. Desk staff was always cheerful. Has become our "go to" place.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear MassimoBeach; Thank you for your review. I am so thrilled to read that we have become your "go to place", this is wonderful, thank you! We look forward to welcoming you back as our guests again soon! Yours in Hospitality, Andrea McGavin General Manager

"Spacious clean rooms"

5
22/10/2016

Clean rooms, spacious upgraded bathrooms and friendly service. What more is there to ask for? We enjoyed our stay and we will be back. Ideal location to the Festival theater. Definitely within walking distance.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear canadamaus; Thank you for your review. I am so pleased to hear you enjoyed your stay. We look forward to welcoming you back as our guests again soon! Yours in Hospitality, Andrea McGavin General Manager

"Great Location - very large suites"

4
21/10/2016

Desk was very helpful, the suites were large, clean, well-appointed, and very reasonable. Quiet and very close to the Festival Theatre. A little ways from downtown so we drove and parked there. We will definitely stay here again!

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Kathy H; Thank you for you review. I am delighted to hear you enjoyed your stay, thank you for sharing your experience! We look forward to welcoming you back as our guests again soon.... Yours in Hospitality, Andrea McGavin General Manager

"Enjoyable"

5
19/10/2016

Overall the experience was excellent as always! Very clean atmosphere, rooms are fantastic. Restaurant is 90% excellent food. Lounge & Bar is GREAT! Stratford has always captured a huge part of my heart due to the Hotel and the ongoing Theatres.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear 714cathyd; Thank you for your review. I am so pleased to hear you enjoyed your stay, thank you for sharing your experience. I appreciate your continued support and we look forward to welcoming you back as our guest again soon! Yours in Hospitality, Andrea McGavin General Manager

"Nicely renovated and very comfortable"

4
17/10/2016

This hotel has been purchased by the Best Western Plus chain and has been recently renovated. The rooms are comfortable, the location is great for walking to the theatre (10 minute walk at most) and the staff is very friendly. They have a large restaurant on site and a bar area. You can eat in the bar area if the dining room is full.

"Good value"

5
17/10/2016

Efficient desk, clean room, quiet, close to the Festival Theater. I usually stay in a B&B or an inn when traveling to Stratford, but I enjoyed this stay. Close (15-20 minute walk) to downtown. Didn't eat there, but the restaurant had a decent crowd.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Michael R, Thank you for your review. I am so pleased to hear you enjoyed your stay, thank you for sharing your review. We hope to welcome you back as our guest again soon. Yours in Hospitality, Andrea McGavin General Manager

"Very clean, newly renovated"

4
16/10/2016

We normally stay at B & B's when visiting Stratford, but this time decided to try a hotel. The hotel is walking distance (10 minutes) from the Festival Theatre. We were pleasantly surprised....our room was spacious and meticulously clean. Even the television remote control was sanitized and in a sanitized bag !!! Impressive! The bed/pillows were extremely comfortable and the towels were new and fluffy!!! The room was equipped with a bar fridge and a Keurig coffee maker! There was complimentary coffee available in the lobby, as well. We had breakfast in the hotel coffee shop, and the service and food was very good!

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear TheStarr; Thank you for your review. I am so pleased to hear you enjoyed your stay, and found your room to be comfortable, spacious, clean and the service good....all the key elements for a pleasant stay! I hope we have an opportunity to welcome you back during your next visit to our beautiful city of Stratford! Yours in Hospitality, Andrea McGavin General Manager

"Fantastic staff and only a 5 min walk to the Festival Theater"

5
14/10/2016

My husband and I went to Stratford to see MacBeth and were looking for a clean, well maintained hotel that was within walking distance of the theatre. This hotel was one of the closet ones, so we took a chance and were not disappointed with our choice. We had a king suite. The room was clean, well lit, and very spacious. There was a small bistro table for two, a desk, a sitting area with a large sofabed, tv & 3 chairs with foot rests, a large counter with a full length mirror, a mini fridge, a microwave and a Keurig machine, a bathroom with a separate shower and jacuzzi tub, and the separate bedroom with a dresser, night tables, tv and a bench. Although the hotel was fully booked, our room was pretty quiet. The main dining room was full, so we ate dinner in the lounge. They were short staffed as they had an unexpected bus tour, but they pulled together to take care of everyone. Shout out to Curtis, who not only maned the bar, but served all the lounge tables. Despite the craziness he was professional, polite, and quite funny. So much so that we stopped back in for an after theatre coffee & slice of pie before heading to our room. Just as with dinner, Curtis was in tune with everyone. A couple at the bar was asking about the wineries in the area and Curtis had great insights and ideas. They were so good, the influenced us to stay in the area an extra day to check them out! If you are going to Stratford and need a clean, welcoming place to stay that's reasonably priced and filled with friendly staff, then this is the place to stay! I know I will be back for sure!

"Very comfortable."

4
14/10/2016

We were travelling with our dog and chose to stay here as the hotel is pet friendly. This is a clean, comfortable, well appointed hotel. Our room was very spacious.. nicely furnished with comfortable beds and pillows and nice bed linen. There was a fridge but no microwave. The bathroom was also a good size... immaculately clean and with modern fixtures. Good shower. The staff were very pleasant and welcoming. The hotel is within walking distance to downtown area and the Festival theatre. There are also some restaurants and shops close by. The hotel does not have rooms on the ground floor so for those travelling with pets it means staying on upper levels and having to take elevator or stairs to take pet in and out. There is ample grassy space around the hotel for dogs. There is a surcharge for pets. I would definitely recommend this hotel.

"Beware the Reuben"

3
12/10/2016

We had lunch which was marred by the worst Reuben sandwich I have ever tasted...soggy soft pretzel bun, couldn't taste the sauerkraut. A far cry from Switzer's classic. On the other hand, the room was great and the restaurant service was good.

"Best hotel in Stratford!"

5
08/10/2016

If you're going to stay overnight or for a few days in Stratford, this is definitely the hotel to choose. All of the staff are very polite and make sure you have what you need. Our room was amazing. It had a fireplace and deep soaking tub. The hotel is very beautifully decorated. We are definitely staying here every time we come. It's also close to many of the theatres, restaurants, and some shopping.

"Amazing Stay in Stratford"

5
05/10/2016

This was my first ever trip to Stratford and we were only booked in for one night. From the moment we arrived, we were greeted by super friendly Danielle at the front desk who also happened to be the one that took my reservation the week prior and remembered me right away. The room we had was very modern and clean. At first glance from the outside, the hotel doesn't look like much but it's a different story inside. The room was large and spacious and the beds were so amazing and comfortable. We slept like babies! We also had an opportunity to have dinner at the hotels restaurant which was very busy with pre-theatre diners. There wasn't an empty table in the whole place. The food was surprisingly good although our server could have been a but friendlier. All in all, I really loved this hotel and definitely plan to go back again. It's perfectly located just minutes from the Festival Theatre and the shops/restaurants downtown. The staff were friendly and the rooms were very nice and comfortable. I would definitely recommend this hotel to anyone planning on visiting Stratford.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear luvzz2travel; It was such a pleasure reading your review, thank you for sharing. I am delighted to hear you enjoyed your first visit to our beautiful city of Stratford, as well as your time as our guest. We pride ourselves in providing not only an excellent product but also superior customer service. I was however disappointed to hear that you didn't feel your server in the dining room was overly friendly. I would greatly appreciate if you could email me directly at [email protected] with any further details; name, date you dined, etc in order to help me continue to improve our standards. Once again, thank you for sharing your experience and we hope to welcome you back as our guests again soon! Yours in Hospitality, Andrea McGavin General Manager

"only choice"

5
03/10/2016

When we stay in Stratford we have always stayed at the Arden. Now that it is a Best Western it still doesn't disappoint. The location is great. If it hadn't rained we would have parked the car and walked everywhere until we checked out. It's our only choice.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Lis W; Thank you for your review. I am so pleased to hear you enjoyed your stay. Thank you for your continued support each year. We look forward to welcoming you back again soon! Yours in Hospitality, Andrea McGavin General Manager

"why we choose BW Stratford for the festival"

5
02/10/2016

Location is important for the festival but when you combine it with the caring staff at BW Stratford you have to enjoy the experience. We have stayed with BW the past two years and look forward to more visits to Stratford.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear William P; Thank you for sharing your experience! We are delighted to hear you enjoyed your stay and we look very forward to welcoming you back again soon.... Yours in Hospitality, Andrea McGavin General Manager

"Fantastic Hotel!"

5
30/09/2016

We stayed for a single night at the Arden Park and just wish we could have stayed longer just to enjoy the hotel and surrounding area. ALL of the staff here are warm and friendly, like they are truly enjoying their job! The hotel is beautiful, very modern and the room itself was very very clean with more than a few steps above furnishings, decor and amenities. We didn't have dinner at the hotel but did hear that the food was very good. We had breakfast though and it was delicious, very well done AND reasonably priced. The pool area looked very nice, again clean and crystal clear water. Just a lovely 6 or 7 minute walk to the Festival Theatre this one is at the top our list for future visits!

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear bwhite729; Thank you for your review. We are truly grateful for the wonderful team we have and pride ourselves in providing excellence in not only our product but also in our customer service! Thank you for sharing your experience, we look forward to welcoming you back again soon! Yours in Hospitality, Andrea McGavin General Manager

"Great Stay!"

4
29/09/2016

We thoroughly enjoyed our stay at this property. It was close enough to downtown to make for a short drive to shopping and restaurants, but also extremely close to the Festival Theatre which made for an easy walk to and from.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Paul B; Thank you for your review. I am so pleased to read you enjoyed your stay. We hope to welcome you back as our guest again soon! Yours in Hospitality, Andrea McGavin General Manager

"Nice well located hotel"

4
25/09/2016

The staff was friendly. The room was large and spotless. Hotel is quiet and conveniently located near the Festival Theater, easy walking distance. Had breakfast there and enough in their breakfast bar to have a filling meal. Didn't have time for the pool, but looked nice.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear James3150; Thank you for your review. I am so pleased to read you enjoyed your stay, thank you for sharing your experience. We hope to welcome you back as our guests again soon! Yours in Hospitality, Andrea McGavin General Manager

"Perfect for the Festival Theater"

5
21/09/2016

This Best Western is comfortable and convenient to the Festival Theater. One can walk to the theater and also enjoy the gift shop and beautiful gardens on the Shakespeare Festival grounds. The restaurant serves a variety of tasty foods and the bar is a fine spot for drinks pre- or post-show. There is a pool and a fitness room. We booked a suite which we loved. This is a fine hotel for enjoying a visit to the Shakespeare Festival in Stratford.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Robert S; Thank you for your review. I am so pleased to hear you enjoyed your stay with us, as well as your visit to our beautiful city overall! We hope to welcome you back as our guests again soon.... Yours in Hospitality, Andrea McGavin General Manager

"Great Suite!"

5
19/09/2016

We have stayed here several years when attending the Stratford Festival and the hotel is the best it has ever been. The extension of checkout to cover some car problems was appreciated. We will be back again next year.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear John S; Thank you for your review. I was delighted to hear you enjoyed your stay and to read your comment "the best it has ever been" thank you for sharing your experience! We look forward to welcoming you back as our guests again soon.... Yours in Hospitality, Andrea McGavin General Manager

"The Arden Hotel, Stratford, Ontario"

5
19/09/2016

Wonderful hotel, delicious food, great prices. Our trip to the Stratford Festival to see three plays was lovely due in large part tto the Arden Hotel. We will be back and would definitely recommend this hotel in Stratford.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Sara C; Thank you for your review. I am delighted to hear you enjoyed your stay! Thank you for taking the time to share your experience! We look very forward to welcoming you back again soon! Yours in Hospitality, Andrea McGavin General Manager

"Great location."

4
18/09/2016

An easy walk to the Festival Theatre but you need transportation to go to downtown area. Rooms are large and clean, ample parking and a nice indoor pool. Had dinner in the restaurant and the food and service was very good.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Karena44; Thank you for your review. I am so glad to hear you enjoyed your stay and were able to also enjoy the amenities we have to offer. We look forward to welcoming you back again soon! Yours in Hospitality, Andrea McGavin General Manager

"Stratford Festival"

4
17/09/2016

Stayed one night in Stratford to see a matinee and an evening theater performance. Hotel is within 1-2 Km of the theaters and the downtown area. Rooms were very large, parking is very accessible. Restaurant and lounge in the hotel

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear 3232DavidM; Thank you for your review. We hope to welcome you back again soon! Yours in Hospitality, Andrea McGavin General Manager

"Close to Festival"

5
16/09/2016

Great place to use as a base for touring the area and enjoying plays at the four theaters. Close enough to the Festival to walk. Nice restaurant with average prices. Great service at check-in. Safe area to walk around. Pool is an extra amenity. Large rooms. Especially love the king room with the sofa. Very comfortable for resting and relaxing. Will return the next time we come to the theater.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Sandra B; Thank you for your review! I am so pleased to hear you enjoyed your stay and were comfortable and able to rest & relax! We look forward to welcoming you back during your next trip to our beautiful city! Yours in Hospitality, Andrea McGavin General Manager

"Our stay in Stratford"

4
14/09/2016

The hotel was great as was staff! Very helpful and accommodating! The bartender/ waiter at the hotel ,after seeing a performance of "As You Like It", made a great evening even better! We will definitely stay there again! Already booked for October!!

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Jody S; Thank you for your review! I am so delighted to hear you enjoyed your stay and found our staff to be helpful & accommodating. We pride ourselves in providing excellence in not only our product but also in our customer service and we appreciate you sharing your experience! We look forward to welcoming you back in October! Yours in Hospitality, Andrea McGavin General Manager

"Nice Place"

4
13/09/2016

Stayed one night for a wedding. Hotel is clean and spacious and has tons of parking. You are a five minute walk to the Festival Theatre and Avon River. We did have to change rooms as our first room overlooked the air conditioner and we did not like that. They changed our room no problem. Rooms were spacious, the bed was very comfortable and had a mini fridge. Everything was clean as well. We did not eat there but ate breakfast next door at Romeo's which was fantastic but prices in the restaurant looked reasonable. Walking to downtown will take about 10-15 minutes but it is on the same street so it's easy. Overall, this was a nice place to be.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear mchisholm; Thank you for your review. I am delighted to hear you enjoyed your stay with us as well as your visit to our beautiful city, Stratford. Thank you for sharing your experience. We look forward to welcoming you back as our guests again soon! Yours in Hospitality, Andrea McGavin General Manager

"Nice place to stay"

5
12/09/2016

This was a conveniently located, well appointed place to stay while visiting Stratford for a visit to the Theatre. The staff was very friendly and accommodating. The pool was warm and the hot tub was really hot :) The bed was very comfortable, and while we stayed in a suit, the whole hotel seemed very nice.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Jay10101010: Thank you for your review. I am thrilled to hear you enjoyed your stay and found your experience to be comfortable and accommodating, thank you for sharing! We look forward to welcoming you back as our guests again soon! Yours in Hospitality, Andrea McGavin General Manager

"Excellent stay "

5
12/09/2016

Very nice spacious rooms. Nice luxuries in bathroom like soaker tubs, rainfall shower, heat lamp to dry off under. Staff were very extremely friendly, and helpful. Great restaurant and lounge! Close to everything in town!

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Crystal W; Thank you for your review! I am so glad to hear you enjoyed your stay and all the amenities we have to offer, always great to hear! We pride ourselves in providing both superior customer service and product, and we thank you for taking the time to share your experience! We look forward to welcoming you back as our guest again soon! Yours in Hospitality, Andrea McGavin General Manager

"Shakespeare Festival in Stratford"

4
09/09/2016

The Arden Park is located very close to the Shakespeare Festival Theater and the park along the river. Parking is free and you can walk to the theater. We found the breakfast reasonably priced for a hotel.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Edie O; Thank you for your review. We look forward to welcoming you back as our guest again soon! Yours in Hospitality, Andrea McGavin General Manager

"Full service and close to the theatre"

5
07/09/2016

Spacious room, all amenities, even an indoor pool you can swim in. Close to a number of restaurants. Seven minutes walk to the festival theatre. Bike right out of the parking lot to the river trail. An excellent stay.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear billybitzer; Thank you for your review. I am glad to hear you enjoyed your stay, the amenities and our location! We look forward to welcoming you back again soon! Yours in Hospitality, Andrea McGavin General Manager

"great value for king suite"

4
06/09/2016

We stayed here 16 years ago and we thought it was nice then. It is a much bigger place now. The pool has not changed but it was and still is a good hotel pool. The restaurant was OK with wonderful ravioli but terrible calamari. Our room was exceptional for the price. It was a one bedroom suite with king size bed and a large sitting room plus kitchenette. The bathroom was massive. Unfortunately, there was some problem with water leakage onto the floor around the toilet. They "fixed" it once but it was back on the next day. However, after the second fix, the floor stayed dry. The staff were very helpful and responsive to our concerns about the bathroom and we did get a follow-up call after the second fix to make sure that all had been satisfactorily dealt with. We like to walk and this is a great location to walk to the Festival theatre in about 10 minutes. The Avon theatre downtown is a delightful 30 minute walk along the water. Good location. Great room. Good service.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear hpk2016: Thank you for your review. It is wonderful to hear you enjoyed your stay, thank you for sharing your experience. I am sorry to hear that there were some issues with the toilet in your room, thank you for your patience and understanding during this time. I am so glad to hear you found the staff to be helpful and followed through on the issues to ensure they were repaired and working to your satisfaction. We look forward to welcoming you back as our guests again soon! Yours in Hospitality, Andrea McGavin General Manager

"Convenience and Elelgance"

5
06/09/2016

The BW Arden Park is conveniently located within a 5 minute walk from the Festival Theatre and the river. On a nice day the downtown and the other theatres are well within walking distance. The hotel is very modern and quite spacious. It is the pleasant and caring staff which sets this hotel apart.

"Best place to stay for the Stratford Festival!"

5
06/09/2016

The Arden Park Best Western has a super location; friendly, helpful staff; and is a nice, clean hotel. It's very convenient to the Festival Theatre and walking distance from the other venues. The breakfast is mediocre, but the hotel itself is great.

"Could be much better"

3
05/09/2016

Service was very good. Room was nice and big. Bedsheets were ripped in two places, a small one under a pillow and another small one on the cover. Coffee was weak and tea was just Red Rose. Bathroom was clean, however the shower head was full of deposit. Wifi was ok, though sometimes it took some time before connecting. Location is good and we walked to all theatres, cafes and restaurants. It could be so much better with so little effort. Maybe they could learn from other chain hotels.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Aime_voyager87; Thank you for your review. I am so glad to hear you found our service to be accommodating, thank you. I am disappointed to read about the issues in your room, please accept my apologies as this is certainly not the level of product we are so proud to offer. If you would be so kind to email me directly at [email protected] with your name and room # if you recall. I would like to ensure these issues are corrected moving forward. Once again thank you for your review. Yours in Hospitality, Andrea McGavin General Manager

"Best Place to Stay in Stratford"

5
05/09/2016

Very Large rooms in a full service hotel. Service was very good. Indoor pool, lots of parking, and a restaurant. By far these are the nicest accommodations in Stratford. Close to downtown, and some people even walk to the Festival Theatre.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear dlevitsky; Thank you for your review. I am so glad to hear you enjoyed your stay and found our amenities to meet your expectations. We pride ourselves in providing excellence in not only our product but also in our customer service and we thank you for sharing your review! We hope to welcome you back as our guest again soon! Yours in Hospitality, Andrea McGavin General Manager

"Nice hotel and location"

4
05/09/2016

This is a very nice hotel with more room and modern features when coming to Stratford. The location is very close to the the Festival Theatre which is only a 10 to 15 minute walk from the hotel So if all of your plays are at Festival then this is a good location. It is also away from downtown area but close enough to walk in 25 minutes. Heading East there is the commerce part of town which offers more chain style restaurants that many people don't even venture toward so you can save a few bucks and avoid long waits between plays.

"Very pleasant experience"

5
30/08/2016

Enjoyed the stellar service, ease of check in, cleanliness of suite, pleasant interactions with staff, loved the coffee and real cream available in lobby and the central location to downtown Stratford.

"Stratford Theatre Experience"

5
28/08/2016

Hotel is excellently situated for the Stratford Festival Theatre, and it is quiet, clean, comfortable. No problems whatever. We were there to go to six play performances in three days, so the amenities of the hotel (pool, dining room) weren't used.

"Nice spacious rooms"

4
24/08/2016

This hotel doesn't look like much from the outside but inside it is nicely decorated with good amenities. The king room was very spacious and beautifully decorated. The bathroom was clean and very large with a deep soaker tub. It was a quick 10 minute walk to the Stratford Festival Theatre. The breakfast in the on site restaurant was good but you may also want to try the cafe next door for great food and wider menu options.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Brenbeth; Thank you for your review. I am delighted to hear you enjoyed your stay and found the room and amenities to be spacious and comfortable. We look forward to welcoming you back as our guest again soon. Yours in Hospitality, Andrea McGavin General Manager

"A great place to stay in Stratford"

5
22/08/2016

We were very satisfied with our stay at the Arden Park a hotel we moved to after staying at some lesser places in the past years. The room was clean and well-appointed and the bathroom spacious and clean with plenty of towels and a large vanity area. We had breakfast, lunch and dinner in the restaurant and were pleased with our choices. Servings were plentiful and tasty and the wait-staff friendly and helpful. It was great to have just a short walk to the Festival Theatre. The overall ambiance at the Arden Park helped to make this a very successful Stratford outing. We will definitely return.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Ruthie101: Thank you for your review. I am so pleased to hear you enjoyed your stay and found our overall ambiance to be comfortable and accommodating. We look forward to welcoming you back as our guests again soon! Yours in Hospitality, Andrea McGavin General Manager

"Great place to stay but stay away from the restaurant for dinner"

4
18/08/2016

Hotel was great and close to downtown Stratford and Festival Theatre. Check in/Check out staff very friendly and helpful. We had an unappetizing dinner at the hotel restaurant and the server was rude and accused us of bringing flies in with us and told us we should take them away with us when we leave. We got limp wet old lettuce and when we mentioned this to the server, she rolled her eyes and took the uneaten salad away without an apology or offer to replace the salad. The room was quiet and clean and the beds were very comfortable. Bathroom was spacious. Great to have a bar fridge with a freezer included with the room and a beverage machine in the lobby for free hot drinks.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Marilyn K, Thank you for your review. I am so glad to hear you enjoyed your room and found our front desk team to be helpful and friendly, thank you. I would like to apologize for the poor experience you had in our dining room during your recent stay. This is certainly not up to the level of standard we are so proud to offer to our guests. I would really appreciate if you could email me directly at [email protected] with the date and approximate time you dined with us in order for me to look further into this situation. I would also like to offer you a full refund on your meal as it did not meet your expectations. Once again, thank you for addressing your concerns, I look forward to hearing from you. I do hope to see you return as our guests again soon. Yours in Hospitality, Andrea McGavin General Manager

"The Best in Stratford"

5
16/08/2016

The Arden Park is the best hotel in Stratford. You are treated like an honored guest in their home. The staff are on their toes, well trained, friendly and knowledgeable. We already have reservations for next August, our 17th year of staying in the Hotel. We look forward with pleasure our next visit, and relish all of our past visits.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Robert H; Thank you for your review. It is so wonderful to read your review and hear you refer to yourself as an "honored guest", as that is exactly what we strive for and it is always so wonderful to hear that feedback, thank you for sharing! We look forward to welcoming you back as our guests next August! Yours in Hospitality, Andrea McGavin General Manager

"Really, a cut above"

4
16/08/2016

A cut above, from the front desk to our room to the dining room. Our first visit to Stratford began with free parking followed by a very helpful front desk; these people know their town and will eagerly share detailed info on dining, theater, etc. Our room was all we hoped it would be... spacious and clean, well appointed, quiet. No free breakfast here but really, who cares? The dining room had a very good - and - very reasonably priced breakfast menu but the most pleasant surprise was the All Star duo of servers, Deb & Nora. These ladies were THE friendliest, most efficient breakfast team...superb! The hotel is an easy, short walk to the Festival Theater and is for us, a walkable (but not short) distance to the city center where most shops & restaurants are, however, we chose to drive to downtown because of a bum knee; it's just a few minutes and we had no trouble finding parking. No hesitation.. we'd stay here again!

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear WENR0D; Thank you for your review. I am thrilled to hear you enjoyed your stay and found our team to be helpful and knowledgeable. I am very proud of the hard working, customer service committed team we have at the hotel and I appreciate your positive comments, I will be sure to pass them along to my team! We look forward to welcoming you back again soon! Yours in Hospitality, Andrea McGavin General Manager

"Great Location for Festival Theatre"

5
15/08/2016

Apparently this hotel bought into the Best Western chain and had a huge renovation which was finished about 18 months ago. Previously we would have passed on staying here (old and horrible staff), but took a chance and were very pleasantly surprised. We had to wait a while before someone checked us in, but eventually we were given keys to a huge, excellent room with 2 queen beds and a large updated bathroom with good toiletries. Very comfy bed and pillows - all very clean, so thanks Housekeeping. Had dinner in the Lounge/bar area. Service was good, but being Sunday night there was no menu, just the choice of a buffet (very good) plus fish or chicken. Unfortunately it wasn't explained that we could have had either the buffet or either the fish/chicken. So we ended up with both salad bar and a full plate of fish and vegetables. Lots of food, but it was all very good and for an excellent price. We had breakfast in the dining room (good choices) and our server was delightful; nothing was too much trouble. On check-out the front desk clerk was very pleasant, professional and chatty. Even said she hoped to see us back again. Didn't get her name, but you guys need more like that woman as she made us feel appreciated! All in all, a great stay.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear wepaktogo: Thank you for your review. I am so thrilled to hear you enjoyed your stay and would like to thank you for taking a chance on us! As you mentioned we have completed many very exciting renovations to update our product. We have a great personable team and I am very proud of the level of service they are so committed to offering our guests, thank you for your comments....I will be sure to pass them on! We hope to welcome you back as our guests again soon! Yours in Hospitality, Andrea McGavin General Manager

"Great option for Stratford"

4
14/08/2016

I have not stayed in a Best Western since I was a child. What a pleasant surprise! The hotel was well-appointed, clean and modern. The beds were very comfortable, and the showers had good pressure. The location was a bit beyond the Festival theater, but still very walkable. Planning on switching my fall accommodations here after this experience.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear bonzai85; Thank you for your review. I am delighted to hear you enjoyed your stay. Best Western has grown and changed in so many positive ways over the years and we are very proud to be part of the brand. Thank you for sharing your experience and we look forward to welcoming you back in the fall! Yours in Hospitality, Andrea McGavin General Manager

"Another exceptional stay"

5
14/08/2016

Another exceptional experience at a Best Western property! From the moment you check in with reception to the final drop-off of keys at the end of your stay, it's a pleasant experience. We've stayed at many other first-class hotels, but they don't compare with the overall experience, and exceptional value, we always have at Best Western

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Margaret W; Thank you for your review. I am so pleased to hear you enjoyed your stay. We pride ourselves in providing excellence in not only our product but also in our customer service. I am so glad to hear you felt that and I will be sure to pass your positive comments along to my team, thank you for sharing! We look forward to welcoming you back as our guests again soon. Yours in Hospitality, Andrea McGavin General Manager

"Nice surprise"

5
10/08/2016

I recently spent the night here with my two adult sisters. We had a queen suite with two double beds,tv and desk in the bedroom, and a double sofa bed, sofa and second tv in the sitting room. There was a coffee maker, sink and small frig. The decor was fresh and modern looking. The bathroom had a jetted tub and a walk in shower, which was perfect for one of my sisters with limited mobility. I was quite please with the accommodations.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear beachy026; Thank you for your review. I am so pleased to hear you enjoyed your stay, thank you for sharing your experience! We hope to welcome you and your sisters back as our guests again soon! Yours in Hospitality, Andrea McGavin General Manager

"Convenient Hotel"

5
10/08/2016

The Arden Park Hotel is a short walk to the Festival Theatre. Our room was lovely. The hotel has a pool and fitness facility. Staff was very helpful. The meals served in the restaurant were reasonably priced.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Cathie D; Thank you for your review. It is wonderful to hear you enjoyed your visit with us, thank you for sharing. We hope to welcome you back again soon! Yours in Hospitality, Andrea McGavin General Manager

"Great hotel."

5
09/08/2016

We stay here every year when we visit Stratford. The rooms are great, the available high-speed internet works perfectly, and we enjoy the pool and restaurant. All members of staff are always pleasant and helpful.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Ann Z; Thank you for your review. I am so glad to hear you enjoyed your stay during your annual visit, thank you for sharing your experience! We appreciate your continued support in business and we look forward to welcoming you back as our guest on your next visit to Stratford! Yours in Hospitality, Andrea McGavin General Manager

"Stratford visit"

4
08/08/2016

Excellent hotel, excellent room, parking was convenient, close to many shops and restaurants. Always stay here if I can. Upgraded rooms and a nice pool and hottub. even with a big wedding on site, the hotel was quiet and uncrowded.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Stephen C, I am delighted to hear you enjoyed your stay, thank you for sharing your experience! I hope to welcome you back as our guest again soon! Yours in Hospitality, Andrea McGavin General Manager

"The Arden Park is Back!...and it Looks and Feels Great!"

4
07/08/2016

The last time I stayed here, the hotel was dated and looked worn. Well......NOT ANYMORE! The hotel has been renovated and it looks awesome. The front desk staff were helpful and courteous (no problems on check-in or check-out). The room was nicely appointed, with an excellent temperature. The Keurig was a nice touch, with complimentary coffee and hot chocolate (also in the main lobby). The bathroom was spacious and nicely tiled. It looked fresh and inviting. The bed was very, very comfortable. Best night sleep in a long time, in a hotel! My daughter noted that the remote had been sanitized (much appreciated!) Congratulations, Arden Park! I love the re-do and I know I will return in the near future. Well done!

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear amm63; Thank you for your review. I am thrilled to hear you enjoyed your stay and are as excited about the recent renovations as we are, thank you for sharing your experience! We pride ourselves in providing excellence in not only our product but also in customer service and we truly appreciate all your positive feedback, thank you! We look forward to welcoming you back again soon! Yours in Hospitality, Andrea McGavin General Manager

"A good choice close to the Festival Theatre "

4
07/08/2016

We first stayed at the Arden Park a couple of decades ago when it first opened. We later opted for hotels closer to the center of town but returned to the Arden Park this year because my wife has had some mobility issues so avoiding stairs and having a restaurant on site for breakfast were important. That said, our room was spacious and the breakfasts were good quality. The hotel is also close to the Festival Theatre, though a little far from the other performance spaces

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Clarkkent007; Thank you for your review. I am so pleased to hear you enjoyed your stay, thank you for returning as our guests! We hope to welcome you back again soon... Yours in Hospitality, Andrea McGavin General Manager

"All-Round Excellent"

5
07/08/2016

The perfect choice for anyone visiting the Stratford Shakespeare Festival, this hotel has all one needs for a comfortable and relaxing stay. Restaurant service is excellent; rooms are nicely appointed; theatres and shopping a short walk away.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Leigh P; Thank you for your review. I am delighted to hear you found your stay with us to be comfortable and relaxing, thank you for sharing your experience! We hope to welcome you back as our guest again soon... Yours in Hospitality, Andrea McGavin General Manager

"Great Stay at the Best Western Plus Arden Park"

4
07/08/2016

We enjoyed a one night stay here. The hotel has been renovated since our last visit and looks great. Our room was lovely, roomy and the bed was super comfortable. A Keurig machine in the room was a wonderful addition. Staff were warm, friendly and kind. Quick and easy check-in and check-out. Will return again for sure as it is so close to the Festival Theatre.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear amm63; Thank you for your review. I am so glad to hear you enjoyed your stay. We are very proud of the recent renovations, and am so glad to hear you enjoyed them as well, thank you for sharing. We hope to welcome you back as our guest again soon! Yours in Hospitality, Andrea McGavin General Manager

"A Special Place"

5
07/08/2016

Initially, I was disappointed that we had left our reservation requests too late to book a recommended Inn. However, we were very happy with the Best Western Plus The Arden Park Hotel. Right from the welcoming by the young lady at the reception desk, everything was perfect - our clean, spacious room and bathroom, the beautiful pool which we swam in every morning, and the healthy choices on their menu in the restaurant. Although breakfast is not included in the room rate, the menu was reasonably priced. We had requested a quiet room, and that was what we got. The walking distances to all the theatres and shops were no more than twenty minutes. We have stayed in many Best Western Plus accommodations all over Canada, and have been completely satisfied. We will be back!

"Top notch!"

5
05/08/2016

We've stayed at other hotels in the area but this is by far the best one for the value. Brand new rooms, excellent staff (including house keeping) within walking distance of theaters. Its a bit pricey even for high season but definitely worth it.

"STRATFORD'S BEST KEPT SECRET"

5
05/08/2016

The Sunday prime rib dinner is superb and comes with salad bar, desert bar and tea/coffee for a reasonable price. The also have a chicken and fish dinner as well. But the prime rib was to die for and the waitress was excellent.

"Great Value"

5
05/08/2016

The newly renovated rooms at the hotel are tastefully decorated; service was impeccable, bathroom was beautifully appointed as was the entire room. The location is within walking distance to the Festival Theatre in Stratford. The hotel features a very nice restaurant as well. Although I didn't use the fitness center/pool area, there is one conveniently located on the first floor. Parking is available and complimentary on both sides of the property.

""Great Place for a Convention""

5
04/08/2016

This was a great hotel for a busy Convention. The rooms were clean, the food was good and the food at the banquet was wonderful. Breakfasts were good as well. The only issue is that the service at breakfast could have been a bit better. Otherwise wonderful.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear ToddandDenise; Thank you for your review. I am delighted to hear you enjoyed your stay and were also able to enjoy meals with us in both our banquets and dining areas. We strive to provide excellence in all we do, and I'm disappointed to hear you did not receive great service during your breakfast. If you wouldn't mind to email me directly at [email protected] with any details or the servers name if you remember I would really appreciate the opportunity to look further into the situation. Once again, thank you for your review and taking the time to share your experience. We hope to welcome you back as our guests again soon! Yours in Hospitality, Andrea McGavin General Manager

"Good value. Close to theatres"

4
04/08/2016

We have stayed here over the years but not recently. We were pleased with the reception and room. Room is spacious. 2 beds for 2 sharing room. The fridge makes it possible to buy or bring food for eating in. Room clean. A 5 minute walk to festival theatre or 15-20 minutes gets you the other theatres or restaurants Sampsonite factory also close.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Thank you for your review. I am so pleased to hear you enjoyed your stay. We hope to welcome you back again soon! Yours in Hospitality, Andrea McGavin General Manager

"Great location close to Stratford Festival"

4
03/08/2016

We were very pleased with our stay at this hotel. Pluses +++++ 1. Great location within walking distance of Stratford Festival shows. If you only want a walk under 5 minutes, drive to the next block west of the hotel along Ontario Street. Turn right and the road leads into the park next to the theatre. We parked in a small lot (around 15 cars) near the entrance, which gave us a nice exit directly to Romeo Street without going around the circular drive past the theatre. 2. Check in is 3pm, but they allowed us to check in early (12:45 or so), and others were checking in early too. 3. Parking is FREE 4. Room was clean with all the usual amenities. Nice bed, love seat with coffee table, and nice lighting in room, and washroom. 5. We had breakfast in their restaurant. Food & service was good, and reasonably priced. Negative - 1. Our room had no view - a/c fans, and walls. - NO BIG DEAL for us

"Just ok"

3
02/08/2016

The hotel is located close to the festival theatre, but that's about the only thing that is impressive about this hotel. The shower had very low water pressure, and the air conditioning unit is loud. It's a clean hotel, with comfortable beds but i think i'll try a bed and breakfast next time.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear harr0w_traveler; Thank you for your review. I am sorry to hear that your stay did not meet your expectations. If you could please email me directly with your name and / or room number your stayed in it would be very much appreciated as I would like to look into the water pressure as well as a/c unit to ensure we complete and maintenance that might be required. I appreciate you taking the time to address your concerns, as it is only with our valued guest feedback that we can continue to grow and improve. Yours in Hospitality, Andrea McGavin General Manager

"Will Be Back"

4
02/08/2016

Overall a great hotel with a very nice pool. Spacious. Good service. Located right near the theatres in Stratford. The room was not lacking in anything and very fresh, with a spotless bathroom. Of course, it's a bit pricey, being in Stratford: they know they can charge more.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Kosta D; Thank you for your review. I am delighted to hear you enjoyed your stay and I appreciate you taking the time to share your experience! We hope to welcome you back as our guest again soon. Yours in Hospitality, Andrea McGavin General Manager

"Recent stay for one night "

4
02/08/2016

The Best Western Plus is the way to go. Very convenient to the theater events. Staff very helpful at the front desk and Siloh at breakfast was very pleasant. Reasonably priced breakfast, clean rooms and pool and helpful staff- what more could you ask for?

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Patty B, Thank you for your review! I am so glad to hear you enjoyed your stay, thank you for sharing! We pride ourselves in excellence in both our product as well as customer service. I will be sure to pass your positive comments along to my team. Again, thank you for taking the time to share your experiences! We hope to to welcome you back as our guest again soon! Yours in Hospitality, Andrea McGavin General Manager

"Best Western Arden Park Hotel"

5
01/08/2016

Lovely room. Very clean and comfortable. Walking distance to theatres and restaurants. Very accommodating as far as theater schedules allowing us to check in early and to store our luggage after checkout so we could go to the matinee.

"Surpassed by expectations!"

4
31/07/2016

We stayed two nights here recently to take in some theatre at the Stratford Festival. There aren't many options for hotels in town (mostly B&B's) and we chose this one because of its proximity to the theatre and we've driven past it a few times and it looked nice. I know it's certainly a busy place in the summer. This place really surpassed our expectations by a large margin. I don't typically stay at Best Western's and so I wasn't really sure what to expect, even with the 'Plus' category added to the brand. Our stay was practically perfect. Every staff member we encountered were friendly and accommodating, from check-in to the restaurant to housekeeping. Our room was very large, despite I believe just being booked as a normal room. It had two beds (advertised as queen size but I felt a bit smaller than that?) as well as a large entranceway and desk as well as two chairs. I'm fairly this is a standard size room and it's large in comparison to many other places I've stayed recently. The bathroom was also huge including a very much appreciated soaker tub. Amenities were standard in the room and the AC worked well on the hot summer day. As for other things worth mentioning about the hotel - the restaurant was good to eat in and always busy. We had the breakfast buffet (a steal at $10) and dinner one evening at the hotel with lovely salads that weren't that expensive either. The pool was on the smaller size but still nice, including a small exercise room and a hot tub. The hours were a bit short, closing at 10pm which sadly prohibited a soak after the theatre. Free computers with wifi were available in the lobby as well with a printer if needed. This theatre is very close to the Festival Theatre in Stratford, under 10 minutes walking and probably around 25 minutes to downtown and the other theatres. Free parking was also available. All in all, this was a really great choice for our theatre time in the town. It was close the main theatre and had lots of amenities for our stay. This is an excellent choice in town but it's busy and you'll likely have to book early.

"Good value and close to town."

5
31/07/2016

We stayed for one night at the Best Western Plus in Stratford and we found that the hotel provided for a super nights sleep for an affordable price with a location close to all the theatres in Stratford. The beds were super comfortable and the entire family had a great sleep. We will definitely be back.

"Super Place to stay in Stratford!"

5
29/07/2016

Spent two nights here as part of a group attending a family reunion. The hotel is modern, spotless, and although a 20 min walk to town, it is only a 10 min walk to the Festival Theatre. Our king suite was large with two TV's, a whirlpool tub and separate shower. Although breakfast was not included, the buffet was $10.99 per person or you could order a la carte.

"Good value, great service"

4
29/07/2016

Clean and comfortable, easy to park and in a good location. Staff are knowledgable about the theatres and eager to assist with a visit to Stratford. Room 501 had a bad smell so we had to relocate but this was no problem. A bit of a walk to the Avon theatre but there is ample parking if you need to drive there. Decent breakfast at value pricing.

"Still our favorite place to stay in Stratford."

4
27/07/2016

We stayed at the Arden Park Hotel, now Best Western Plus for 2 nights in July of 2016. Check-in was quick and easy, and they had a room for us even though we were early. The room was quite spacious and appears to have been redone since the last time we stayed here a few years ago. Large bathroom, super deep soaker tub that I very much enjoyed, seating area, desk, TV, cable… basically everything you could need. There is a Keurig coffee maker and fridge in the room, as well as coffee in the lobby. My only complaint is that the room smelled like fritos. Which was odd. Possible coming from the A/C. Wasn't enough to bother us for more than a moment upon entering. There is enough parking, although after the late shows you may be around the back of the building as the closer spots are taken. Slightly outside of town, yet super close to the Festival Theatre, the Arden continues to be our favorite place to stay in Stratford, and may even have improved under the new management.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear geckodani, Thank you for your review. I am so pleased to hear that you enjoyed your stay with us and thank you for sharing your experience! The fact that your room smelled of "fritos" is concerning to me, as that is not a scent we use in cleaning our guest rooms!! If you could please email me directly at armcg[email protected] with your name and/or room number you stayed in I would really appreciate that. I would like to inspect the a/c unit in your room and complete any repair/filter changes that might required as soon as possible. Once again, thank you for sharing your experience, we hope to welcome you back as our guests again soon! Ps. The Arden Park has actually not changed ownership with taking on the Best Western Flag, the same family has owned and operated the business from day 1. We do appreciate you recognizing the improvements and upgrades we've made, we continue to strive for excellence! Yours in Hospitality, Andrea McGavin General Manager

"Adding to the quality of your stay"

5
26/07/2016

A fine location and outstanding value for your money. The quality of the hotel, staff, and the room meet all of our needs.The towels and products in the bath room were top of the line. The front desk representives went out of their way to provide every assistance needed. Highly recommend.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear paulgH140RV, Thank you for your review. I am so pleased to hear that you enjoyed your stay. We pride ourselves in providing excellence in both our product as well as customer service, and I appreciate your sharing your experience complimenting both! We hope to welcome you back as our guest again soon! Yours in Hospitality, Andrea McGavin General Manager

"Close to All"

5
24/07/2016

The hotel was excellent in every way; service, food and proximity to the Stratford theaters. In particular, the Festival Theater was only minutes away and graced by the beauty of the River Avon's tranquil setting, a good apres theater respite.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear geezer2222016; Thank you for your review. I am so glad to hear you enjoyed your visit with us and were able to take in the beautiful scenery Stratford has to offer! Once again, thank you for taking time to share your experience. We look forward to welcoming you back as our guest again soon! Yours in Hospitality, Andrea McGavin General Manager

"Far exceeded my expectations!"

4
24/07/2016

The hotel is within walking distance of the Festival theater and a few minutes drive into downtown. The hotel has been recently renovated and the rooms (we had two) are beautiful and modern. The bathrooms are spacious and beautiful, but the shower is not strong enough for my liking. The front desk staff and our waitress at breakfast were so friendly and clearly took pride in their work. The only reason this is not a five star rating is the very small fitness center and weak shower. I look forward to staying here again!

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear travelady042; Thank you for your review. I am so glad to hear you enjoyed your rooms and our amenities within the hotel. I am very proud of my team, as you said they take such pride in their work and environment and it is always so great for me to be able to share your positive feedback, thank you for posting! If you wouldn't mind to email me at [email protected] with your name and/or room number which you stayed in as I would like to check the water pressure, as it's not often we hear of a weak shower. Once again, thank you for your review, we hope to welcome you back as our guest again soon! Yours in Hospitality, Andrea McGavin General Manager

"convenient"

3
23/07/2016

We selected this hotel because of its location near the Stratford Festival theatre - only a few minutes walk. The room had a fridge and coffee maker. Swimming pool is small, with no amenities at the pool shower, but the room was clean and comfortable. They took a credit card imprint for "amenities", which they clearly said would be deleted on check out if there were no charges. We incurred no extra charges, but $100 still appeared on our card. Supposedly this will be deleted after a few days, but this was not what they initially told us. Where did they get the amount of $100, and why not be up front about it being charged? This left us with a distinctly negative impression of the hotel.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Ontariotraveller315; Thank you for your review. It is a common policy within hotels to require a deposit for "incidentals". My sincerest apologies if this was not explained to you at check-in as that is part of the check-in procedure to be followed, and my apologies if this did not occur. I will speak with my team to ensure this is happening at each and every check-in moving forward. If you do not incur any incidental charges, then the deposit is released from hold at check-out. Depending on your bank the number of days it takes to process the release varies from bank to bank, normally 2-4 business days is average, however the funds have been released from the hotel immediately upon checking out. Once again, my apologies for any inconvenience caused. Yours in Hospitality, Andrea McGavin General Manager

"First rate, all around"

4
23/07/2016

Something of an anomaly in a resort town known for its intimate bed-and-breakfast offerings, this five-story, full-service hotel provides excellent value for travellers seeking more conventional accommodations. Its central location offers easy access to the Festival Theatre and the other tourist sites that attract visitors in droves, especially during the summer months. Check-in and out is efficiently managed in the light-filled atrium on the main floor, off of which a lap pool and small gym provide appropriate facilities for those seeking exercise during their stay. Rooms are spacious and well equipped, with Keurig coffee and tea set-ups, mini-fridges, and large screen television expanding the usual amenities--down-topped beds, fast wireless connections and, in some rooms, whirlpool soaker tubs. While breakfast costs extra, it is both substantial and inexpensive, served from 7:30-11:30 in a large, bright dining-room that also offers a tasty set menu at dinner, as well as economical lunch-time fare. Coffee is available in the lobby all day, along with maps, tourist information and computer work-stations. Service is uniformly professional, with the courteous staff actually seeming to take pride in their facility and its environs. All in all, this Best Western offers first-rate service and accommodation that makes it a winner. One small word of caution; because the hotel is so popular, the parking lot often fills up early. It's best not to check-in late.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear robert43218; Thank you for your detailed review. We pride ourselves in providing excellence in both our product and customer service, and I am so delighted to hear you enjoyed your experience! We look forward to welcoming you back as our guest again soon! Yours in Hospitality, Andrea McGavin General Manager

"Just keeps getting better!"

5
22/07/2016

The rooms are beautiful at the Arden Park , so well appointed and attended to - love a clean place to stay. We ate in the restaurant and they were able to accommodate us in a great time considering we were going to theatre and had not made reservations. The service was terrific and we had a male server who had so much to share about Stratford and the theatre experience that it added to our dining experience. Thank you so much.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear EdytheEmily; Thank you for your review! I am thrilled to read all your positive feedback! Our team works very hard at providing excellence in both our customer service and product and it is always so great when I can share your positive comments with them, thank you for posting! We hope to welcome you back as our guest again soon! Yours in Hospitality, Andrea McGavin General Manager

"Modern, clean overnight stay"

5
21/07/2016

We spent one night and used TripAdvisor's rating when we chose this hotel. It's about a mile from downtown/Avon theater. We chose to drive to the theater, but a walk would be doable. Our room was large, clean, and quiet. The exterior of the hotel is very well maintained. We even saw an employee deadheading the flowers in the garden! We will definitely stay here again.

"plays"

5
21/07/2016

went to Stratford to see plays we were late get there and check in was quite quick and very friendly and very knowleaglabe Rooms were clean and easy to find and the pool was very nice to have after a day of traveling It would have been nice to have a few more chose of tv channels parking was easy and very close to all rooms it is close enough to walk on a nice night or day it is close to downtown.it would have been nice to be told that breakfast was not included in the price as most best western is included

"The Arden Park Hotel, Stratford...a gracious experience"

5
18/07/2016

Rooms are tastefully decorated, clean and comfortable. Breakfasts and lunch in the restaurant were excellent. Dinner service needs some more experienced staff. Food was always excellent. Walking distance to the Festival Theatre. A great place.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Corp_Traveler2014; Thank you for your review. It is wonderful to hear you enjoyed your stay, thank you for sharing. We do have some new members of our team in the dining room who are becoming more experienced as the days go by. I am so glad to hear you enjoyed your meal. We hope to welcome you back as our guest again soon! Yours in Hospitality, Andrea McGavin General Manager

"trip to the Stratford Feastival Theatre"

5
18/07/2016

Stayed at this hotel while enjoying a visit to Stratford and the festival Theatre. Reserved a mouth in advance without any trouble. Upon arrival check in was very pleasant and helpful. the room was as expected very clean and comfortable. would stay here again

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear sailing320; Thank you for your review. I am delighted to hear you enjoyed your stay and we thank you for sharing your experience. We hope to welcome you back again soon! Yours in Hospitality, Andrea McGavin General Manager

"Better than many Best Westerns"

5
18/07/2016

We really enjoyed our stay at the Arden Park Hotel, even more this year than last when they were in the process of becoming a Best Western Plus hotel. The rooms seemed updated, the bathrooms definitely were. Everything seemed clean, new, and well-provisioned. The only problems were: one outlet that didn't work and the inside of the Keurig coffee machine looked rusted, so we didn't use it and wait staff in lounge and restaurant could use a little more training. Otherwise, a good (though not inexpensive) place to stay for the Stratford Festival and to have a few meals.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Marjorie F, Thank you for your review. I am so glad to hear you enjoyed your stay! We are very proud of the renovations we have completed over the past year and it's always great to hear that our guests feel the same way, thank you for sharing. If you wouldn't mind to email me directly at [email protected] with your last name and room number during your recent stay, as I would like to ensure the outlet and coffee maker are fixed and/or replaced right away. I thank you for bringing those items to my attention. Once again, thank you for sharing your experience. We hope to welcome you back as our guest again soon! Yours in Hospitality, Andrea McGavin General Manager

"First time visit to Stratford"

5
17/07/2016

The Junior Suite lived up to our expectations. Clean, spacious suite. Friendly staff, great restaurant. Close to Festival Theatre and Dairy Queen lol. It was our first visit to Stratford and our server for breakfast Shilo (apologize if the spelling is incorrect) took a real interest in our daily activities. You have some great ambassadors of Stratford at your hotel. Well done!!! My only suggestion is a magnifying mirror in the suites.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Trish H, Thank you for your review. I am so glad to hear you enjoyed your stay and thank you for sharing your experience. We certainly do have some wonderful ambassadors of Stratford on our team, thank you! I will be sure to pass your positive comments along to Shilo and the team. We hope to welcome you back again soon. Yours in Hospitality, Andrea McGavin General Manager

"Comfy, clean, spacious and quiet"

5
16/07/2016

We go to Stratford every year to see a Shakespearean play or two. This is the first time we've stayed overnight. We chose the Best Western and were not disappointed. I wanted to stay longer as the hotel was so nice! We had breakfast in the hotel's restaurant the next morning and it was delicious. The front desk and restaurant staff were all friendly and attentive.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear EdithM2; Thank you for your review. I am so pleased to hear you enjoyed your stay. Thank you for sharing your experience and I hope we can welcome you back again soon and hopefully have you stay longer on your return trip! Yours in Hospitality, Andrea McGavin General Manager

"Great Hotel and Locarion"

4
15/07/2016

This is the nicest Best Western Plus in which we've ever stayed. The property is immaculate and the rooms are large and well appointed. Large bathroom, fridge, quality furniture, and a sitting area make for a comfortable stay. The breakfast is very good and reasonably priced. You can grab a coffee or tea in the lobby 24 hours a day. You can't beat the location, just a ten minute walk to the Festival Theatre and the lake. The downtown is just 1 kilometre away. -- 3 minute drive or 20 minute walk.

"Great location!"

4
15/07/2016

We stayed here overnight after the theatre. The location is walking distance to the Festival Theatre. The rooms are spacious and clean. The front desk staff, specifically Abbie were very attentive and helpful. We ate breakfast at the hotel and the service was efficient - Thank you Nora! We will definitely stay here again.

"Enjoyed our stay."

5
14/07/2016

The hotel staff were excellent. Friendly, professional and accommodating. The rooms were modern and clean and very comfortable. I would highly recommend this hotel. It is a bit of a walk to downtown Stratford - 20 minutes or more. Driving was less than 5 minutes and there is plenty of parking downtown.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear 29lg, Thank you for your review. I am thrilled to hear you were comfortable during your stay and enjoyed your time with us. We pride ourselves in providing excellence in both customer service and product, and we appreciate you sharing your experience. We look forward to welcoming you back as our guests again soon! Yours in Hospitality, Andrea McGavin General Manager

"nice place"

4
14/07/2016

nice room, however very concern with room 506 windows shut with duct tape. rude waitress Nora in restaurant, should be fired. banqet staff excellent from the first till the last. front desk staff fantastic big bright parking lot

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Patricia, Thank you for your review. I am so glad to hear you enjoyed your room. I appreciate you taking the time to address your concerns. I will look into why there would be duct tape used on a window in #506, thank you informing me of that, as that definitely should not be the case. I do apologize for the rude behavior you experienced in our dining room. I will be sure to address this situation immediately to ensure this behavior does not repeat itself. I will certainly be sure to pass your positive comments along to my front desk and banquet teams as well, thank you for sharing! We hope to welcome you back as our guest again soon. Yours in Hospitality, Andrea McGavin General Manager

"Much better than I expected"

4
14/07/2016

This is a very good hotel for a Best Western. The room that we stayed in had been updated and was large and functional. The location is close to downtown and the theater is located a short walk behind the building. At around $200/night it wasn't cheap but then again its summer tourist season.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear smoke77; Thank you for your review! I am so pleased to hear you enjoyed your stay with us! Again, thank you for taking the time to post your review. I hope to welcome you back as our guest again soon! Yours in Hospitality, Andrea McGavin General Manager

"Probably one of the best places to stay in Stratford..."

5
10/07/2016

We have been a few times the Arden Park Hotel when visiting Stratford. It probably pales in comparison to the Bruce hotel next door but I imagine most visitors come to Statford for only a few days to see the plays and paying >$500 may be considered "excessive". The Arden is a full fledged hotel with a decent restaurant, swimming pool and a gym (which is admittedly tiny, but functional). The rooms are huge. We had a king sized bed and a 1 room bedroom suite. There is a a small kitchenette area w a sink, microwave, kettle, coffee maker and fridge (no stove in this one and I'm not sure if any rooms have a stove). It is remarkably clean and well kept. We have been to more expensive "fancy" hotels which are run down and not as well maintained as this place. So I admit I am impressed with the upkeep of this hotel. In the lobby there is free coffee/ hot chocolate machine and a newspaper (if you can get there in time...). The restaurant is quite reasonably priced and the wait staff are (usually) fast & friendly. On Sundays, the open up one of the hall rooms for a larger buffet. Considering what they serve (salads/ cold appetizers/ omelette and waffle stations/ bacon piled a foot high/ cakes and pastries etc), the price (I forget but way less than most hotels) was quite reasonable. You won't find valet service (parking in their lots is free) and you have to haul your luggage up yourself (they have carriers and I suppose if you need help, just ask for it) but I think overall it's a pretty nice, well cared for facility, which is about 10-15 walk away from Festival Theater (leave you car at the hotel) and probably 30- 40 min walk into center of Stratford. Definitely recommended.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear travellingdoc50, Thank you for your review. I am delighted to hear you enjoyed your stay and found our amenities and services to exceed your expectations! We take great pride in providing excellence in our customer service and product and truly appreciate you taking the time to share your experience. We have won "Best Brunch" in town for several years in a row for our Sunday Brunch, so glad you were able to enjoy it! Once again, thank you for your review and loyalty. We look forward to welcoming you back again soon! Yours in Hospitality, Andrea McGavin General Manger

"ABOVE MY EXPECTATIONS"

5
09/07/2016

This is the first time that I have stayed at The Arden Park hotel but I would definitely stay there again. I wish all hotels were like this. The rooms have been recently renovated and they did a great job on them, very stylish and inviting. The bed was very comfortable and sheets and pillows were great as well. Bathroom has plenty of space and very clean . In would definitely stay there again and recommend it to everyone. We didn't eat at the restaurant so /I can not comment on it but the prices looked reasonable.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Nancy G, Thank you for your review. We pride ourselves in providing excellence in customer service and product. I'm so thrilled to hear how much you enjoyed your stay! I appreciate you taking the time to share your experience, and we hope to welcome you back as our guest again soon! Yours in Hospitality, Andrea McGavin General Manger

"Great location to go to Festival Theatre"

5
09/07/2016

Chose this hotel because of its location near the theatre. Room was great...king bed, clean, right number of towels. Restaurant was excellent. Called ahead to ask if a reservation was necessary and it was recommended...glad we did as the restaurant filled up quickly. Enjoyed walking from hotel to Festival Theatre for an evening show. Highly recommend it.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Linda, Thank you for your review. I am so glad to hear you enjoyed your stay and were also able to enjoy a meal in our dining room, it can be a very busy place indeed! We hope to welcome you back as our guests again soon! Yours in Hospitality, Andrea McGavin General Manger

"Pleasantly surprised "

4
08/07/2016

Was not excepting much but was very happy with the room. I got a 2 queen bed suite with a pull out in the living room. The is a little kitchenette and the rooms are quite spacious and nicely decorated. The check in was a bit of a wait in line and housekeeping forgot to disengage the deadbolt so our room was unlocked all afternoon. Luckily nothing seems to be missing. Overall clean and comfortable, close to downtown. I would stay here again.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Thank you for your review. Wonderful to hear you enjoyed your stay and found your suite to be comfortable and spacious. I do apologize for the deadbolt being disengaged I will certainly remind Housekeeping the importance of ensuring the rooms are secured upon their departure for the safety of guest items, etc. I do appreciate you posting your review and we hope to welcome you back again soon! Yours in Hospitality, Andrea McGavin General Manger

"Great place for Family Stay in Stratford"

4
08/07/2016

I have stayed here several times before the Arden Park became a Best Western. I stayed in a suite both times and found that it was roomy and comfortable. The pool is a nice addition. It would be great if breakfast could be included. I hope to stay again this summer .

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Neilia, Thank you for your review. I am so glad to hear you enjoyed your stay and found your room to be comfortable. We do have a rate that includes breakfast if you are interested for any future stays. Thank you, we hope to welcome you back as our guest again soon! Yours in Hospitality, Andrea McGavin General Manger

"Best best western"

4
08/07/2016

This is more like a Hilton hotel than a brat western. I'm very picky about my beds and this was very comfortable. The room was clean, comfortable and looked newly furnished in a relaxed modern style. My only complaint would be a mirror with a good light source that you can get close to for eye makeup, but i took the shades off a lamp and made it work.

"Nice Hotel"

4
07/07/2016

We stayed overnight here, for a wedding early July. We were able to check in a bit early, which was great, as we needed to get ready for the wedding we were attending. Room was large and clean, although the view wasn't fabulous (a view of part of the roof of the hotel, with a beer bottle on it), we didn't book a room in Stratford for a view. Staff was friendly. Our kids loved the pool and hot tub - 2 1/2 hours later, I was able to drag them away! Nice hot chocolate and coffee machine in the lobby as well! Skip making coffee in the room, and get a cup of this - it was great! One small thing - the morning after the wedding, I had a headache and went down to the lobby to see if they had a Tylenol for me to have. It was available for purchase. I have headache medication and home and would not want to purchase a whole other bottle. My fault for thinking that maybe one pill would be complimentary, like how some hotels offer extra toothbrushes or razors if you forget.

"Great hotel"

4
07/07/2016

We stayed one night while in town to see a play at the Stratford Festival. Friendly staff at check in. Clean, spacious modern room with Keurig coffee maker, fridge, and plenty of storage. Very nice swimming pool, hot tub, and fitness room. Plenty of parking and the Festival Theatre is within walking distance. We were very impressed and plan to stay here again when we return later this season.

"Great Location - Large Room"

5
02/07/2016

We stayed at this hotel to attend Summer Plays in the area. Location is very good and the hotel was very clean, with large, comfortable rooms. Staff was very friendly. Stay was very nice. Just wish it had a free breakfast.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear 742kathleenr, Thank you for your review. I am so glad to hear you enjoyed your stay, thank you for sharing! I also wanted to let you know for any future visits we do have a breakfast rate to include your breakfast. Once again, thank you for taking the time to share your experience. We look forward to welcoming you back as our guest again soon! Yours in Hospitality, Andrea McGavin General Manager

"Overall stay"

5
29/06/2016

The hotel was very clean and the staff was extremely pleasant. The dinner special was good value and the prime rib was excellent. I would recommend this location for the proximity to shows and downtown Stratford.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Shirley, Thank you for your review. I am so pleased to hear you enjoyed your stay with us as well as dinner in our dining room. Thank you for taking the time to share your experience! We look forward to welcoming you back as our guest again soon! Yours in Hospitality, Andrea McGavin General Manager

"Nice place to stay!"

5
28/06/2016

Actually it was my 2 brothers that stayed here one time while coming home for the Christmas holidays. But as sisters will do, I checked out their room. It was clean and very comfortable and had a lovely view of the nearby Queen's Park. It was within walking distance of the Festival Theater which I consider a bonus! They stayed for 2 days and enjoyed breakfast each morning on-sight before joining the family get togethers. They said they're meals were delicious and satisfying. They both enjoyed a good night's sleep as the beds were very comfortable. A little pricey but well worth the cost was factoring in the location and over all pleasant stay.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Renewme, I am so pleased to hear we passed the "sister inspection", your review was truly a pleasure to read, thank you for sharing! We pride ourselves in providing excellence in our product as well as customer service and it's so great to hear your brothers enjoyed their stay with us. I hope we will have the chance to welcome you all back again soon! Yours in Hospitality, Andrea McGavin General Manager

"Nice Hotel"

4
27/06/2016

Stayed at the hotel for 1 night, May 7th, 2016. Very nice modern looking rooms, was very comfortable. We had an issue with the guys across the hall, and the hotel staff took all measures to fix the issue. We were eventually moved to another room, just as a precaution since the staff knew it could start up again when the guys returned to their room after their drinking. All in all I would return to this hotel if I was to visit Stratford again.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Linnief69; Thank you for your review. I am delighted to hear you enjoyed your stay and thank you for taking the time to share your experience. We hope to welcome you back as our guest again soon! Yours in Hospitality, Andrea McGavin General Manager

"Convenient place to stay in Stratford"

5
27/06/2016

The hotel has recently become a best western plus and has been improved in every way. The rooms are spacious, clean and comfortable with nice furnishings. The hotel is a 5 to 10 minute stroll to the Festival Theater. Downtown is about 1/2 miles away where the other theaters are located. The dining room serves adequate comfort food at reasonable prices.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Gerald, Thank you for your review. We are very pleased and excited about the renovations that were completed a year ago as well as joining the Best Western Family, and it's wonderful to hear you have enjoyed the changes as well! Thank you for taking the time to post a review. We hope to welcome you back as our guest again soon! Yours in Hospitality, Andrea McGavin General Manager

"Comfortable and clean"

4
27/06/2016

My daughter and I stay here regularly on our annual trip to the Festival. It's comfortable and clean and extremely close to the Festival theatre. We often walk the mile through the park to get to the other theatres as well. Feels like our Stratford home away from home.

Andrea M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear SRlovestotravel, Thank you for your review. I am delighted to hear you enjoyed your annual stay with us, thank you for sharing! We value your repeat business and look very forward to welcoming you back to your "home away from home" again soon! Yours in Hospitality, Andrea McGavin General Manager

"Unorganized with an Attitude and Even Worst"

2
26/06/2016

Our family arrived from multiple points in the US after lengthy travels, on a Friday afternoon for a two night stay. Not only were the two rooms we booked not available at the guaranteed check-in time of 3:00 p.m., the (male) manager on duty had a cocky attitude and was unapologetic in any sense. You can see from the photos that the rooms weren't even close to being ready as evidenced by the housekeepers bags of laundry and garbage when they were still cleaning the rooms late in the afternoon. To make matters worse, when we arrived, a small dog entered one of our rooms with no owner anywhere to be found. He was friendly enough and after we shooed him out of our room we nearly stepped in a log he had laid on the carpet near the elevator. Sadly, someone else wasn't as lucky from another gift he or another dog had left. It was smeared on the carpet (in the opposite hallway) and on the hard surface floor in front of the elevators. Needless to say, the presence of untended dogs and their excrement all over the place did not endear us to this hotel. Aside from the unfriendly and cocky welcome from the manager, the rest of the staff was friendly and helpful. The restaurant is terribly understaffed, expect ridiculously long wait times for less than mediocre food. We sent at least one of our entrees back on the night we had dinner there. Over all, this place seems to be poorly managed, (obviously) filthy, and poorly responsive to guests. We would never consider staying here again, under any circumstances.

Manager M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear PlatterTalk, I am very sorry to hear about your disappointing experiences during your stay. I would like to assure you I will speak with the Manager on duty you are referring to and address your experience with him. With regards to the photo of your "evidence" that the rooms were not near ready for our check-in time, I would like to take this opportunity to elaborate on the hotel procedures. Check-in's are completed first with stay-over rooms to follow. The picture you are displaying with the description that the rooms that are not ready for guests at check-in is not accurate. What you are seeing in this photo is the housekeeping team working away on their listed stay overs, which is on-going throughout the later part of the afternoon depending on the number of arrivals they have to complete first. I would also like to address the unfortunate picture you posted of the dog mess. We do accept pets and our policy is certainly not to let pets run around unleashed. However as I'm sure you can appreciate it's tough to be responsible for how our guests care for their pets. However we can ensure that any issues with pets within the hotel are tended to immediately, as was this situation the moment it was brought to our attention. Our cleaning staff immediately cleaned the mess up, disinfected, deodorized and steam cleaned the area of incident. We take great pride in providing a very clean and comfortable environment for all guests. It is very unfortunate to have incidents like this occur, but again we are not able to control our guests behaviors. We continue to be very committed to providing the highest excellence in all of our products and services. Yours in Hospitality, Andrea McGavin General Manager

"Great place for Festival Theatre shows"

4
26/06/2016

Great hotel. Very helpful front desk, well appointed common areas and lots of parking. 10 minute walk to Festival Theatre and park. However, the restaurant was very disappointing. Reservation at 6:00 PM, main course arrives at 7:20, and warm food at best. We had to leave for theatre at 7:30, so no choice but to eat cold food. This followed wrong food being brought to our table at 6:50. It was very busy, but they should have been prepared. Unfortunately the dinner disaster spoiled the dining portion of our stay.

"Nice place to stay"

5
25/06/2016

The room and the bathroom were large and very clean. Towels were top notch. The lobby and restaurant were clean and bright and the staff was attentive. The free Wi-Fi worked great. It was an easy and quick drive to the theaters and downtown.

"Needs a facelift and management attention"

2
24/06/2016

Rented a King Suite, the room is "dated".. needs to be redone. Not sure when it was last "updated" but it is looking very tired. There are large grease type spots in the rug, needs to be replaced or at the very least needs a very good shampooing. The bed is old and uncomfortable, needs to be changed. There is a strange smell in the rooms, like someone had at one time smoked. The dinning room is a total disaster, poor service and the food was cafeteria quality.

"Bar restaurant"

1
20/06/2016

We just had lunch here. The fish was frozen and overdone. The fries were frozen and overdone. The coleslaw was good. The salt and pepper shakers could use a GOOD cleaning. Could the waitress smile once.

Manager M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Terry, Thank you for your review. I am so sorry to hear you were disappointed in your recent dining experience with us. I would really appreciate if you could email me directly at [email protected] with the day you dined with us as well as if it was lunch or dinner in order for me to look further into this. Once again, thank you for bringing this to my attention, I look forward to hearing from you. Yours in Hospitality Andrea McGavin General Manager

"Very good otel"

4
20/06/2016

My husband and I stayed over-night at the Arden Part Hotel and we were very satisfied with the overall service and cleanliness of this hotel. Our stay was relaxing and the room was large and very clean. The staff was helpful without being too fussy. The hotel is situated 10 minutes from the theatre, so the location is very convenient as well. We would definitely stay again.

Manager M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Mariateresa; Thank you for your review. I am delighted to hear you enjoyed your stay and I thank you for your sharing your experience! We look forward to welcoming you back as our guest again soon! Yours in Hospitality Andrea McGavin General Manager

"no other choice"

5
20/06/2016

Going to a show in Stratford we always stay at The Arden Park Hotel. Now it is a Best Western Plus and the experience is better than ever. The restaurant is great for getting a bite before or after the show. We also enjoy the pool after a long walk around the town and along the river. We won't consider any other properties to stay. We love it.

Manager M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Lis, Thank you for your review. It is wonderful to hear you are enjoying the benefits the Best Western Plus has added to the Arden Park Hotel, thank you for sharing your comments! We appreciate your loyalty and look very forward to welcoming you back as our guests again soon! Yours in Hospitality, Andrea McGavin General Manager

"Excellent stay"

4
20/06/2016

The staff were so very helpful. The room was large and the beds were really, really comfortable. The room was quiet and everything worked. The proximity to the downtown area and theatre was ideal. Will stay again.

Manager M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Beverley, Thank you for your review. I am so pleased to hear that you enjoyed your stay with us. We look forward to welcoming you back as our guest again soon! Yours in Hospitality, Andrea McGavin General Manager

"Weekend in Stratford"

3
18/06/2016

We checked in Friday night, the process was fast and friendly no problems. Our room is a suite so it's quite large consisting of a living room which has a 3 and a 2 seater couch, with a desk and a couple side chairs so it is very large, it could be more tastefully decorated, for a more inviting feel. The TV is way to small for the room size it's almost comical. There is a wet bar area with sink, microwave, mini fridge, and a number of empty cupboards. I'm surprised by the lack of any glassware, I've stayed in less expensive suites and they have glassware and wine glasses available, this has only plastic cups, feels like a cheap hotel . The room and even the hallway on the fifth floor had a musty smell. The bathroom is clean which is very important, but like the rest of the suite it just feels cheap, the toilet is older and you have have to hold the handle down to flush, I hate that, the shower door is hinged on the wrong side, making it awkward entering and exiting, and the water pressure from the shower head is way to low. We used the indoor pool, and found that acceptable, the pool side surfaces have been redone and makes it feel newer, the area was clean and pool towels were available. The hotel staff have all been friendly and professional. This has been our second stay at this hotel, first since in became a Best Western hotel. I think that on our next stay in Stratford we might explore other places, this is nice no complaints, just felt the room could have been much more.

Manager M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Doug, Thank you for your review. I am sorry to hear that our establishment did not meet your overall expectations. With regards to the suites being stocked with glassware I appreciate your suggestion and I think that is a great idea. I am pleased to hear you found everything to be clean and our staff friendly and professional. We pride ourselves in providing excellence in not only our service but also our product and we value your feedback in order to help us to continue and improve. I hope we have the opportunity to welcome you back as our guest again soon. Yours in Hospitality, Andrea McGavin General Manager

"Pricey but nice"

4
16/06/2016

Modern, very clean room. Nice pool. Pricey at some $220 for four adults (but it is Stratford on Saturday night with play on), but didn't include anything for breakfast! Every other BW I've stayed at always had some breakfast included.

Manager M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Paul, Thank you for your review. I am pleased to hear you enjoyed your stay with us. Please note for any future visits we do offer a breakfast package rate if you would be interested in having your breakfast included in your room rate. Thank you again for your review, we hope to welcome you back again soon! Yours in Hospitality, Andrea McGavin General Manager

"Very nice hotel"

4
12/06/2016

This hotel is conveniently located, beautifully renovated, clean and comfortable with lots of stylish touches. The restaurant and bar are handy for beginning and end of the day! We had a suite which was very nicely designed. Stratford can be an expensive place to stay and a difficult place to get a reservation.....this hotel was a very good choice.

Manager M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Maritimemary: Thank you for your review. It is wonderful to hear you enjoyed your stay. I am glad you were able to enjoy some time in the restaurant and bar as well. Thank you for taking the time to share your experience! We look forward to welcoming you back again soon. Sincerely, Andrea McGavin General Manager

"Loved it!"

5
10/06/2016

I loved this hotel! My room was large, spotless, well decorated, quiet, and comfortable. The bathroom looked brand new, with not a speck of dirt. I had a king size bed, a small living area with a love-seat and coffee table and a nice desk to plug in my various devices. I didn't want to leave my room to attend my meetings. I am looking forward to going back in the near future.

Manager M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Shelley, Thank you for your review! I loved to read that you were so comfortable in your room that you didn't want to leave......that's a great "problem" to have :) We look forward to welcoming you back as our guest again soon! Sincerely, Andrea McGavin General Manager

"Arden Park for quality and convenience"

5
10/06/2016

We attend the Stratford Festival every year and appreciate the cleanliness and excellent service, as well as convenience to the Festival theater. We have stayed other places in the past but agree that the Arden Park is the best option.

Manager M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Oakwood26 Thank you for your review. We pride ourselves in providing excellence in not only our product but also in customer service and it's wonderful to read your positive comments, thank you for sharing! We look very forward to welcoming you back again soon!

"Excellent Property "

5
05/06/2016

We stayed there during our visit to Stratford to see "A Little Night Music." It wasn't our first visit to The Arden Park, but in spite of that we were very pleased at the property. The initial greeting at the front desk was warm and friendly and we were attended to quickly and efficiently. The room we were assigned was immaculate. It was newly renovated and the decor was terrific. We were in a bit of a rush to get to the theatre and decided to eat in their dining room. Here again the service was great and the food delicious. Because of that we ate there on a couple of other occasions during our stay. It's also in a great location as far as its proximity to the theatres and a short walk down Romeo Street to the Festival Park. Overall my wife and I would give The Arden Park the highest rating and will definitely stay there in future. By the way the show "A Little Night Music" was great. We'd highly recommend it!

Manager M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Thank you for your review. We strive to provide excellence in both customer service and product and I'm thrilled to hear how much you enjoyed your stay with us, thank you for sharing! We hope to welcome you back soon.

"Great Stay Every Year"

5
04/06/2016

I stay for several nights every year for the opening of the Stratford Festival. The Arden Park Best Western accommodates my mobility scooter beautifully. Staff are helpful and friendly. Breakfast is great with warm smiles, good coffee, and delicious meals. I recommend it.

Manager M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Janie, Thank you for your review. I am so pleased that you enjoyed your stay, thank you for sharing! We appreciate your loyalty and look forward to welcoming you back again next season!

"Home away from home"

4
04/06/2016

We visited Stratford for a performance at the Festival Theatre and chose this hotel as being very close to that venue. As it turned out, our choice became important when we were disappointed with the show and did not have to walk far to return to our "home away from home" - our room at the Best Western Plus. Our room was surprisingly spacious as well as spic and span in appearance. It had everything you would need - coffee/tea, fridge, ironing board, etc. - for a comfortable stay. We also ate at the hotel's restaurant - both dinner and breakfast. We were happy with the food selection and quality of meals and were made very welcome by the staff at both eating times. Our only regret was that we had booked just the one night at Best Western Plus and definitely plan to stay there at future visits to Stratford.

Manager M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Thank you for your review. I'm so sorry to hear you were disappointed in the show you came to see, how unfortunate. I am delighted however to read how positive your stay with us was, thank you for sharing! We strive to provide excellence in both customer service and product and it's so wonderful to hear you enjoyed your experience with us. We look forward to welcoming you back as our guests again soon!

"Awesome hotel facilities and friendly + thoughtful staff"

5
03/06/2016

We stayed in Best Western Plus The arden Park hotel during the past Victoria Day long weekend. Not only we enjoyed our stay, my little story can also prove the staff there are friendly and thoughtful. When we left the hotel I forgot my camera battery and the charger on the wall outlet in the room. When I called the hotel they not only managed to find my charger but also offered to ship it back to my home address for free. When the charger arrived I found it's also carefully packed with bubble wraps! Five stars for the hotel and all the staff! Thank you very very much!

Manager M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Thank you for your review. I am so glad to hear you enjoyed your stay. We pride ourselves on superior customer service and product and I'm so pleased to read your story of the camera battery and charger. We truly have a wonderful team dedicated to providing excellence in all we do. I appreciate you sharing your story! We hope to welcome you back again soon...

"Expensive but near Festival Theatre"

3
31/05/2016

We stayed one night at the BW Arden Park because we were going to the Festival Theatre which is within walking distance. Hotel property is clean and well-decorated but expensive for a small town due to the theatre season I would guess. Our room had a musty smell which I think came from the air conditioning unit but was otherwise fine. Unfortunately there were some large school groups staying over and they flooded the dining room in the morning. We waited 15 minutes to be seated and another 15 waiting for a waitress to take our order. We finally left because no one had yet approached our table and the dining room staff appeared to be hopelessly overwhelmed, although management must know how many guests are booked in...We had breakfast elsewhere.

Manager M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Margo, Thank you for choosing Best Western Plus The Arden Park Hotel during your recent visit to Stratford. I'm sorry to hear that you experienced a problem with the a/c unit in your room during your stay. If you would be so kind to email me directly at [email protected] with your last name and room number you stayed in so I can ensure this unit is serviced immediately. Also, I apologize for the disappointment you experienced as a result of a very busy dining room. Unfortunately on this day there was a miscommunication of what this group's meal plans were and we were not expecting them in our dining room. You are absolutely correct, we would have planned much more pro-actively to succeed. I do thank you for taking the time to share your review. We hope to welcome you back as our guest again soon.

"BEST KNOW WESTERN FRIENDLINESS AND EFFICIENCY"

4
29/05/2016

The room is nicely appointed and spaciously proportioned, there are 2 queen-size comfortable beds for 2 senior couples to share, cable tv and free WiFi, Keurig coffee and maker, a mini fridge and a large sized well appointed bathroom. There is a restaurant in the lobby for all meals with reasonable price. The hotel is AAA clean, efficient and great value. It is also conveniently located and close to the Festival Hall. The staffs are amazingly efficient and most cheerful. The receptionist saved my 'bling' on my sandle by got me some crazy glue ASAP! Our room was made up while we were at breakfast!! What service!!! I am super AAA impressed even if we missed the famous Best Western free rise and shine healthy breakfasts.

Manager M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Connie, Thank you for taking the time to post a review. I am thrilled to see you enjoyed your stay and our team exceeded your expectations! We pride ourselves in providing excellence in not only our product but also our customer service. It's always wonderful to hear great stories such as yours, thank you for sharing! We hope to welcome you back again soon!

"Leisure Stay"

5
24/05/2016

Very nice hotel. Excellent staff. We stayed at the Arden Park as it was need the theater venuies we wanted to see. The hotel was clean and tidy with the proper ammenities. Staff was helpful and ckeck in was immediate. We will definiitely stay at the Arden Park again next year.

Manager M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Joseph, Thank you for your review. I am so pleased to hear you enjoyed your stay! We pride ourselves in providing excellence in both product and customer service and we appreciate you taking the time to share your experience.

"Good value and excellent location near festival theater."

5
23/05/2016

We enjoyed our stay at the Arden Park Best Western. The hotel is very clean, the suites were a good value and nicely furnished. We were traveling with two other couples to see Macbeth and Chorus Line at the festival theater. We walked both times. VEry pleasant walk through the park to the theater.

Manager M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Thank you for your review. We are so glad to hear you enjoyed your stay as well as the Theatre experience. We hope to welcome you back as our guest again soon!

"Quality room, recommend the hotel!"

5
22/05/2016

Good amenities. This is a clean hotel located in an area that offers many restaurant choices. The hotel was quiet, despite being fully booked. Comes with all the standard BW appointments. Did not have breakfast here but the restaurant looked nice. WiFi was strong and reliable. I would return here again.

Manager M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Thank you for your review. We pride ourselves in providing excellence in our product as well as customer service. I am thrilled to hear you enjoyed your time with us and we hope to welcome you back again soon!

"A great option in Stratford "

4
22/05/2016

We were very pleasantly surprised by The Arden Park Best Western. Great staff and nicely appointed, new hotel. The location could not be more convenient to the Festival Theatre - just a short walk and easier than finding parking. Also, it's an easy drive to downtown. We did have dinner in the hotel restaurant and while it wasn't "fine dining" the food was good and the dinner special was an excellent value. We asked to be away from the elevator and were told we were a couple doors away but unfortunately we were still awakened by noise. We'll definitely be back.

Manager M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Thank you for your review. I am so glad to hear you enjoyed your stay! We take great pride in the recent renovations throughout the entire hotel and it's wonderful to hear the positive feedback. We hope to welcome you again soon!

"a weekend stay"

5
21/05/2016

I stayed at Best Western Arden Park while I was moving out of Stratford over Easter Weekend, and needed a place to stay. The staff was wonderful, and the sunday brunch has a huge spread, something for everyone! Would highly recommend to anyone travelling to stratford.

Manager M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Thank you for your review. I am delighted to hear you enjoyed your stay and our famous Sunday Brunch! I hope to welcome you back as our guest again soon!

"Beautiful Lunch Stop"

5
18/05/2016

We had lunch at the Arden Park restaurant/bar. Every day from 11-2pm. Lunch is under $10.00 a person for soup and roast beef dinner! Unbelievable prices. Good for families with older children. Very clean place. We did not stay at this hotel so not able to give you a rating. Judging by lunch I would say it must be a pleasant experience to stay in the hotel. There are 3 specials every day plus they have a menu. A definite A+ for this place.

Manager M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Thank you for taking the time to post a review. I am delighted to hear you enjoyed your lunch in our dining room! I hope we have an opportunity to welcome you back again soon!

"Would definitely return.T here to view a hockey tournament this time."

4
17/05/2016

Pleasant front desk staff.Room very clean.Keurig coffee maker Remote for TV cleaned and enclosed in envelope.Bathroom spotless.Grand children enjoyed the pool.A very busy hotel indicating to me others must also like it

Manager M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Thank you for your review. It's wonderful to hear you enjoyed your stay. We pride ourselves on providing excellence in not only our product but also in customer service. We hope to welcome you back as our guest again soon!

"Comfortable & Convenient"

4
17/05/2016

A good conference rate encouraged me to try this hotel. I found it very clean and comfortable. The tiny fitness room had new equipment and free weights. The food in the restaurant and served in the conference was delicious and reasonably priced. Staff tried to be friendly but were not completely successful.

Manager M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Mark, Thank you for taking the time to review our property. I am glad to hear you enjoyed your stay. We pride ourselves in providing excellence in not only our product but also our customer service. I am very concerned by your comment of the staff only "trying" to be friendly? Would you be so kind to email me directly with a few more specific details as far as where you experienced this service and when? I would truly appreciate it as it would allow me to ensure this is not repeated in the future. My email is [email protected] Thank you again for taking the time to post a review. I hope to welcome you back as our guest again soon!

"Good value"

4
16/05/2016

We spent a mid-week, off-season night at this hotel. It is above average for a Best Western. The hotel has all the usual facilities with an inviting lobby and lots of parking. The service was excellent. The room was large and clean with a comfortable bed. The shower was huge but there was no bathtub. I'm not sure if this was a wheel chair accessible room or if they are all like that. The restaurant was a great deal - reasonable prices for good food with large portions. Although we walked to the Avon theatre downtown, some may find it a little too far. The neighbourhood is lovely for walking with many beautiful homes and a Dairy Queen just down the street! The free wifi was occasionally slow.

Manager M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Thank you for taking the time to review our property. I am so glad to hear you enjoyed your stay! The room you were in was in fact an accessible room. All other rooms in the hotel do have full bathtubs. I'm glad to hear you enjoyed our dining facilities as well, we pride ourselves in providing excellence in not only customer service but also our overall product and we appreciate you taking the time to post a review. We hope to welcome you back as our guest again soon!

"A Great Base in Stratford"

4
15/05/2016

This hotel is nicely appointed, very clean and modern looking. The room offered great value, especially for a popular place like Stratford. The fitness centre, although small had good facilities. Breakfast was good after a sound sleep.

Manager M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear John, Thank you for your review. I am delighted to hear you enjoyed your stay! We hope to welcome you back as our guest again soon!

"A good hotel a few steps away from being a great hotel"

3
14/05/2016

I've stayed at the Arden park 4-5 times over the last few years, the last time 3 years ago. The improvement this time around was marked and noticeable. The place is spotless, and the rooms beautifully appointed in a neo-Classical style...none of the glitzy chrome and glass so popular with so-called "high-end" hotels. This was more King Eddy (my all-time favourite hotel in Toronto) than Le Germain. The bed was firm. The sheets and covers first class. The furnishings of good quality. The room was very spacious. There was a fridge; a definite plus. Free Keurig coffee including decaf. Free wi-fi super-easy to access; just name and room number. Elevators were quick and efficient. Friendly, helpful staff at all levels. There were however, a number of flaws that keep this from being a truly great hotel: Despite a very good restaurant with an excellent menu, there was no room service. I had to place an order and shlep down to get it in my skivvies...then try to handle elevators, room key, etc., while balancing a heavy tray. I only did it once...the next two dinners I ordered-in delivery from a pizza place and sushi bar. Would have preferred the hotel's menu, but it was not to be. This is a lost business opportunity but you can tell the place runs very lean on staff. The TV was awful. Terrible picture quality. It looked very cheap despite the Sony logo. Looked like they picked them up wholesale at a clearance sale. The deep bathtub may appeal to ladies (or men) keen on a bubble bath, but for the in-a-hurry business traveler it's a slippery narrow nightmare...no wonder there are grab bars everywhere. The biggest offence...a fixed shower head with modest water pressure. No way to get enough distance or power to rinse the nether regions. PLEASE, PLEASE, PLEASE.....always have a detachable shower "telephone", and I'll gladly pay an extra buck for some real water pressure. The price was reasonable, a corporate rate of $125 was good value. I guess this being Stratford, the real question for hotel management interested in becoming a much better hotel is: To be or not to be?

Manager M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Steve; Thank you for your review. I am so glad to hear you enjoyed your stay and found the accommodations and atmosphere to be comfortable and inviting. We take great pride in the recent renovations and its always wonderful to hear that our guests are enjoying them! I would also like to thank you for your suggestions/comments, we will certainly take them under advisement. If you would be so kind to email me directly with your full name or room number you stayed in, in order for me to look into the issues you experienced with the T.V. My email is [email protected] Once again, thank you for taking the time to write a review. We hope to welcome you back as our guest again soon!

"updated and modern"

4
11/05/2016

Looks a lot classier since I was here last year. If you don't like b&b's then this is the place to stay. The new upholstery and carpets look fresh and modern. No tacky artwork cluttering every inch of wall. The corner queen room I stayed in had a desk with good office chair, 2 side chairs with a small bistro table, a comfortable reading chair, nice linens and is clean. No chemical cleaner smell. The windows are very difficult to open though. There is an electric fireplace but it stank like smoldering electrical so I immediately switched it off. Ontario St. traffic is noisy, even with closed windows so get a room at the back. Plenty of towels, hairdryer, soap & shampoo etc. Separate shower & tub; really like that. Hard to apply one's makeup though as the counter is deep and far away from the mirror, maybe add an extension magnifying mirror. There was no luggage rack in the room but upon my return one had been placed near the closets that hand plenty of hangers. Coffee maker, fridge and iron with ironing board. Front desk is friendly & courteous but they will take a telephone call even though you are standing right there waiting. Lots of parking. Short drive to Festival Theatre

Manager M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Thank you for your review. We take great pride in the renovations and I am delighted to hear you enjoyed your stay. If you wouldn't mind sending me an email at [email protected] with the room number you stayed in so I can have the fireplace inspected to ensure we prevent the smell from reoccurring. Once again, thank you for your review, we hope to welcome you back as our guest again soon!

"quick overnight stay"

5
08/05/2016

we booked the big suite and it was nice and clean and had a separate (separated by an actual door - not a curtain as some are) bedroom area. nicely decorated. fridge, microwave, small kitchen area sink. pull out bed in living room. and little faux fireplace which I enjoyed immensely. if you are going to the 'festival' theatre in Stratford (beware there are four theatres in Stratford - who knew!) you can walk from this hotel in about 10-12 minutes (we are slow walkers). only complaint was could not get a reservation at the breakfast buffet - but it was due to mothers day - so book early.

Manager M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Thank you for your review. I am delighted to hear you enjoyed your stay! I'm sorry to hear you were unable to reserve for Mothers Day Brunch. It is our busiest brunch of the year, so early reservations are indeed recommend. We look forward to welcoming you back again as our guest, at which time you are hopefully able to experience our wonderful Sunday brunch!

"Great place to stay"

5
07/05/2016

Staying at the best Western in Stratford. . Place is very nice and clean. Staff is super helpful. Room was very clean and large. The King bed we had was very comfortable. The check in was fast and easy.

Manager M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Roy, Thank you for your review. I am so glad to hear you enjoyed your visit with us! We pride ourselves in providing superior customer service and excellence in our product and we thank you for taking the time to give such a positive review! We look forward to welcoming you back as our guest again soon!

"Best of The Best"

5
07/05/2016

5 star hotel and service . Best of the best for my business trip to Stanford , Ontario. Location and atmosphere was outstanding . Suite and comfort was outstanding . Loved the location and the hotel !

Manager M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Edward, Thank you for taking the time to post a review on trip advisor. I am so pleased to read your review! We take great pride in providing excellence in customer service and product, and it is so wonderful to read your comments, again thank you! We hope to welcome you back again soon!

"Getting Better!"

4
06/05/2016

We were disappointed when the Best Western first took over Arden Park Hotel, however we spent another night and to our surprise it is getting better with every visit. Last time the hot tub and spa was not available, but it was all spic and span although the chlorine was a bit high, but I have to assume that it had just been "shocked". Something that has to be done. The rooms are spacious, very clean, updated, and the beds are very comfortable. Being a weekend the lobby was very busy with a convention of some sort, but staff handled it and us without a fuss. Friendly and efficient.

Manager M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear BB Carmen J, Thank you for your review. I am so glad to hear you enjoyed your stay and found our amenities to be clean and comfortable. We pride ourselves in providing excellence in customer service and product. I appreciate you taking the time to share your positive comments. We look forward to welcoming you back again soon!

"Nothing is open or available during off season"

3
03/05/2016

Stratford in general is a sleepy little town when the theatre season is not in swing, this hotel is certainly no exception. If you want to eat or drink anything besides vending machine fair after 10pm you better high tail your butt to the closest McDonalds even though the restaurant/bar of this hotel could easily stay open until 11pm. The hot tub's chlorine levels were so high that my partner and I started to wheeze and cough within two minutes of being in the hot tub, we quickly got out but then experienced itchy, red rashes all over our bodies the whole night that appeared shortly after exiting the tub. I suppose I should have know better considering the hot tub looked like a washing machine when we turned it on, it was that foamy. When I mentioned it to the front desk, the women gave me some lame excuse about how the Perth health department makes them keep it like that. If the rashes on my skin hadn't subsided by the morning I would have escalated my complaint further but I think this review suffices. Long story short, it's the basic b**** of small town hotels, don't expect anything out of the ordinary and don't use the hot tub.

Manager M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
I'm sorry to hear of the disappointment regarding your recent stay. While the hot tub chemical levels are indeed mandated by our local health department and tested several times throughout the day to ensure they are within the requirements this should not cause any skin irritations and certainly should not cause you to "wheeze and cough". Thank you for bringing that to my attention, I will be sure to look further into this to ensure any possible malfunctions are immediately resolved.

"Short stay but good"

5
03/05/2016

Considering it had been years since I stayed at a a Best Western I was pleasantly surprised. Common areas were nice and the rooms were well decorated and clean. I would definitely stay again if in Stratford!

Manager M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Brad, Thank you for taking the time to post a review. I am so glad to hear you enjoyed your stay. we hope to welcome you back as our guest again soon!

"Extremely comfortable beds"

5
02/05/2016

Very comfortable beds, very clean bathroom, great shower. The price was a bit high for my last booking, but seems to be the same at other hotels. This is a great place for us to stay when visiting family in the area. We come about twice each year and have no hesitation coming again.

Manager M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Mary Elizabeth, Thank you for your review. I am so glad to hear you enjoyed your stay and found our amenities to be clean and comfortable. We pride ourselves in providing excellence in customer service and product. I appreciate you taking the time to share your positive comments. We look forward to welcoming you back again soon!

"Elegant and cozy."

4
28/04/2016

Recently,, I stayed at the Best Western Arden Hotel in Stratford Ontario, with a group of others. We stayed in a suite with a fireplace and extremely cozy bed. The room was immaculate, as was the hotel. The staff were friendly and accommodated our every need. Most of our meals were at the hotel with the function, and they were always enjoyable and well presented. I have travelled throughout the world and stayed at many hotels. This hotel, exceeded my expectations! Very elegant and cozy.

Manager M, Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Thank you for taking the time to review our property. It's wonderful to hear how much you enjoyed our hotel and the amenities within. We pride ourselves on an excellent product and are so glad we were able to not only meet but exceed your expectations! We hope to welcome you back soon!

"To Stay or Not to Stay"

4
25/04/2016

This hotel certainly ticks all the boxes and deserves a 5* rating. It can always use improvement as any business can. Pluses are the decor, comfort and accessibility. Each room is tasteful and eye appealing. (Did see a silverfish in the bathroom) but hey, we bring in things with us... Whose to say it was not a hitchhiker ? Beds are as good as any top notch, linens & pillows great! Lighting better than most. We stayed 3 nights here for a Miniatures convention and every aspect was impeccable and organized for our meals rooms etc. We were given an early check-in without charge and given an excellent rate when we stayed over an extra night. Kudos to this hotel for the flexibility and genuine courtesy offered their guests. Now the not so great.... The ATM was not working on the Sat. Night. This caused a lot of hardship to me as I was told to walk down the street that some business would have one. Being dressed for the festivities and needing more cash i set out . No ATM was found(stores -closed) I did not have a vehicle to drive to a bank so I returned to the hotel unable to spend more money at the sale. I believe customer service should have kicked in here somehow ??? Instead of sending me on a wild goose chase. Note to self - make sure ATM is working before sale. Lastly the restaurant. While this hotel is a premium place to stay the restaurant is not. The food could use a little finesse and the waitress a little less rude. I would return here in a heartbeat, Unless of course I win the Lottery to stay next door at "The Bruce"

Manager M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Waterlillimm: Thank you for taking the time to review our property, we appreciate and value your feedback! I am so pleased to hear you enjoyed your room and our amenities. I would like to offer an apology for the inconvenience of the ATM machine being out of order. It is certainly something we have all come to rely on in this day and age and I apologize for the confusion in redirecting you to a working (open) ATM machine. I would also like to apologize for the unsatisfactory service you received in our dining room. We pride ourselves in excellent customer service and your experience certainly did not live up to those expectations. If you would be so kind to email me at [email protected] the dates you dined with us in order for me to do some further research to ensure this is not repeated. Again, I appreciate you taking the time to review our property. I hope we can welcome you back as our guest again soon!

"nice hotel"

4
18/04/2016

I recently stayed 4 nights, Very nice clean rooms nice bathroom. Comfy bed. Lots of parking. Good restaurant on site very reasonable prices for food and drinks. Sleeman on tap. I ate in the hotel everyday and was happy except the last night. They had 3 entries and an appetizer and dessert bar If you buy Entree you automatically get the buffets. Lots of choice in the buffets and tasty. I decided to try the Prime Rib and buffets prime rib was far to cooked asked for another done medium and got very well done again. barmaids excuse was they are getting near the end. I got there at 5 and ordered by quarter after. they opened for dinner at 5. They should advise that they don't have a real medium would of been happy to try something else. waitress/barmaid was not happy with me after returning and then never asked how the second was. Should of sent it back to but was hungry by then. Other then that the drinks are reasonable and so is everything else I had during the week The bartender at night during week was very good he offered lots of local Festival information as well as other local attractions. Would stay again but wouldn't order the Prime Rib ever again.

Manager M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Thank you for taking the time to review our property. I'm delighted to hear you enjoyed your stay and the amenities offered. I would like to offer my sincerest apologies for the disappointment and poor customer service you received in the dining room/lounge on the last evening of your stay. If you wouldn't mind emailing me at [email protected] the information that your reservation was reserved under as I would like to credit you back the cost of your dinner that evening. Your experience certainly does not live up to the quality of product/customer service we pride ourselves on and I would like to ensure you are reimbursed. I appreciate your honesty and taking the time to review, we hope to see you as a return guest in the near future!

"Great experience"

4
17/04/2016

From the online booking, check-in to checkout, everything here was efficient and friendly. King room was clean, modern and well-equipped with frig, Keurig etc. Pool and weight room just off the lobby looked great but we were too busy to try them out. Off-season rates were low and service and breakfast in the restaurant (not included) were also great. Requests made at booking re room location were followed without a reminder. (Personal preferences vary so we found the mattress slightly less firm than our favourite, and I prefer a hand-held shower to the rain-shower head.) Central location is great for Stratford tourists; you can walk to nearly everything.

Manager M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Thank you for your detailed review. We take a lot of pride in the re-fresh recently done at our property, and it is so great to hear all the positive feedback. We hope to welcome you back as our guest again soon!

"Exceed expectations "

5
15/04/2016

Clean rooms. Good breakfasts. Check in was painless. The cookies were delicious, unexpected treat. Helpful staff. Would stay again. It's just off the beaten path where the rooms are quiet overall very pleasant stay would recommend to anyone. Prices were more than fair

Manager M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Mark, Thank you for taking the time to share your review and positive comments. I'm so glad to hear you enjoyed your stay, we hope to welcome you back as our guest again in the near future!

"Surprisingly nice Best Western experience!"

4
10/04/2016

Very nicely redone rooms. Up-to-date "hotel" style decor, a bit more city hotel than expected in Stratford, and fairly newly done. Not amazing design, but some attempts at local flavour - theatre posters in the hallways, etc. Spacious room, new crisp bedding, clean fluffy towels, and generally clean. The pool is nice, a touch bigger than some hotel pools, and just as over-heated, but still a good spot for a swim. The gym is reasonably equipped but very cramped. Breakfast not included but very reasonable, decent variety, and freshly made to order which is a great step up from the usual suspicious-looking "scrambled eggs" in a tub and spongy pastries at some other hotels. Very friendly staff. A good experience overall, I will come back!

Manager M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Marina, Thank you for taking the time to review our property. I am delighted to hear you enjoyed your experience with us and look forward to your return!

"Weekend stay"

4
02/04/2016

Very spacious room, and very clean. We came in the off season and enjoyed a quiet relaxing weekend. Only reason I didn't give 5 star rating was the shower. It looked promising at first but being that it was JUST a shower, there wasn't a tub. The shower head had to be removed or you had to stand underneath it. Not impressed that way. If your not planning on showering it a great hotel for the $$$.

Manager M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Greg, Thank you for your review. I am delighted to hear that you enjoyed a quiet relaxing weekend! With regards to the shower head, I wanted to explain to you that the "rainfall" shower heads that are in all guestrooms are a requirement of Best Western. While I understand they are not to everyone's preference they are a brand standard and we are mandated by Best Western to have them. Thank you very much for your review.

"Arden Park's Improvement"

4
21/03/2016

The hotel has always been adequate but the renovations done to the property since BW's takeover have improved it immensely. The decor has been updated and the rooms thoroughly renovated. The new staff is courteous and attentive.

Manager M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Robert, Thank you for your positive feedback regarding the renovations. We are very proud of the changes made, and are thrilled to hear you enjoyed your stay with us as well as found the staff to be courteous & attentive. We appreciate you taking the time to write a review. We hope to welcome you back soon!

"Arden Park puts the "Best" in Best Western"

5
21/03/2016

I have been staying at the Arden Park every year to attend a hobby convention. I have always found the hotel to be in excellent shape, clean and has always been up to date in its appearance. The staff is friendly, professional and courteous. I enjoy eating in the restaurant the food is great and the price is very reasonable. Even the snack bar service, food and beverage availability and price is just great. I have used the pool and while not large it is clean and you can have a moment of relaxation. The hotel is convenient to everywhere you want to be in Stratford. It's the only place I stay in Stratford because I have had such a great experience here I feel there is no need to go anywhere else for the price.

Manager M, General Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Thomas, Thank you for taking the time to write a review, we value and appreciate your feedback. It is a pleasure hosting your convention each year and it's great to hear you are comfortable and pleased with the services and overall experience. We truly appreciate you taking the time to share your positive comments. We look forward to seeing you back next Spring!

"Best Western Arden Park Hotel"

5
21/03/2016

We hold an annual convention at the Arden Park. The service is second to none. The staff is polite, professional, and dedicated to customer service. Our conference and the stay of attendees from across the continent went off without a hitch. We will be back again next year.

Manager M, Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Steve, Wonderful to hear, thank you! We appreciate your positive comments and taking the time to share this on trip advisor, again, thank you. We look forward to having you back as our guest next year!

"Nice hotel, breakfast not included"

5
19/03/2016

What a difference a day makes, and a few miles in driving. After a disappointing night in the Guelph Best Western, with trepidation we checked into the Best Western Plus Arden Park Hotel in Stratford for which we had a non-cancelable reservation. The staff at the reception was really nice and made sure to give us a quiet room as we had requested via online booking. The room and the bathroom were really nice and spacious! And yes, very quiet! There was a big desk, a big dresser, also big fridge and a small round table with 2 chairs by the window, a sofa and lots of space around the king size bed. The bed itself was very comfortable. So we had a great and relaxing night. One disappointment was that breakfast was not included and the waitress in the restaurant was quite rude. So we decided that perhaps we'd go to Balzac's café and have breakfast there.

Manager M, Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Thank you for your comments, and your detailed review of our property. I will be sure to pass along to our front desk team the positive feedback of your experience upon your arrival! It is disappointing to hear that your waitress in the restaurant was rude when you questioned whether or not breakfast was included, please accept my sincere apologies. If you wouldn't mind to email me at [email protected] the name (if you know it) and/or date you were in the dining room, as I would like to look into who your server was in order to ensure this behavior does not repeat itself. Again, thank you taking the time to review our property. we look forward to welcoming you back as our guests soon!

"Nice place"

5
14/03/2016

Met up with friends in a central location. Staff at the check-in desk was great, the rooms were clean and stocked with lots of towels. Breakfast was good, they had a nice variety and prices were reasonable. i'd go back again. Didn't get a chance to use the pool or hot tub but they both looked good.

Manager M, Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Thank you for taking a moment to share your experience. I am happy to hear you found our hotel to your liking. We have a dedicated team of professionals ready to serve our guests. We look forward to welcoming you back to our hotel in the future.

"Excellent"

5
11/03/2016

Ardent park is our go to place to stay. Each Christmas our family congregates here from across the country. Since the property has been taken over by Best Western it has gotten even better. Rooms have been nicely renovated. Staff is wonderful.

Manager M, Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
We are so glad to be a part of your family tradition! We look forward to seeing you next Christmas!

"Don't stay here when there are sports teams booked in!"

2
09/03/2016

I checked into this hotel and noticed displays for a girls hockey tournament in the lobby. My antennae went up and I inquired at the front desk if I could get a room away from where the teams were booked. They assured me that noise would not be an issue. You guessed it! Bedlam, all afternoon, and into the evening—slamming doors, giggling and playing in the hallways, and then, internal phone calls to my room during the night, followed by immediate hangups. Just what a business traveller wants from what should be a reputable hotel chain like Best Western. As the hotel did not take my concerns seriously, I finally had to yell down the hallway to tell the troublemakers to go to their rooms and put an end to the noise. That worked but, the next day I was advised by the front desk that I had hurt some peoples feelings by expressing my disappointment at their conduct. Boo-hoo. Organizers of team accommodations should be cognizant of the fact that commercial hotels are NOT playgrounds, and should supervise their charges much more closely. Hotels, such as the Arden Park, should not dismiss commercial customers' concerns offhandedly, in favour of the whims of large team booking organizations. Reputable hotels have a responsibility to maintain the standards expected of their property, including guaranteeing quiet, peaceful stays for ALL their customers.

Manager M, Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

"Beautiful king size suite."

5
22/02/2016

We stayed at this hotel for 4 nights. It is beautiful and clean. Loved the pool, hot tub and gym. Excellent check in, the staff here are so nice, professional, friendly and so helpful. The food and drinks are very reasonable. Curtis in the bar is one of the best bartenders ever, Nora who served breakfast for us was so nice. We would definitely stay here again.

Manager M, Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel clean and the amenities to your liking. We are fortunate to have such dedicated and caring staff. We look forward to welcoming you back to our hotel in the future. You Can Count On Us!

"Good weekend break"

4
16/02/2016

My wife and I stayed 2 nights on a long weekend to get a short midwinter break away from home. We had a suite, which gave us lots of space with a separate bedroom. Generally everything was good and we got what we hoped for. We used their restaurant only for breakfast but that was just fine and well priced. The fitness room has all the basics (treadmills, cycle, elliptical, weights) though is in a fairly cramped room off the pool. Some small things: the suites have what looks like a kitchenette, but no dishes, cutlery etc. at all -- so bring your own. In the fitness room the TV didn't work, but they said they were getting it looked after. Overall, good value for the midwinter room rate. We know Stratford very well and there are lots of restaurants and nice scenery to choose from even without the theatre season!

Manager M, Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Thank you for reviewing Best Western Plus The Arden Park Hotel. We are thrilled to hear you had a lovely stay with us. We hope to welcome you back again soon when you visit Stratford. Thank you again for these comments.

"A great place with wonderful staff"

5
04/02/2016

My husband and I were in Stratford for 6 nights and wanted a bit of space so we took a one-bedroom suite. We could not have been happier with our choice. The room was large and nicely furnished, the bed was great and everything was very clean. We had a fridge and microwave in the room, as well as a coffee maker. The restaurant was also great with homemade food and excellent, friendly service. There is coffee available in the lobby all day - a nice touch. I stay in a lot of hotels and this one is tops in my books.

"9 DAY TRIP"

5
02/02/2016

Our family stayed at the Best Western Plus The Arden Park Hotel for 9 nights in Stratford On. The overall hotel was beautiful and our suite was top notch. We had a separate living room are with pullout couch and extra couch and its own tv. There was lots of room and privacy for our daughter in law who was staying with us. We where in town to watch our son curl in the Canadian Junior Curling Championships for over a week. Two other families/friends from our sons team stayed on the same floor as us. We were very happy with the hotel and the room. The rooms were always clean and tidy, no complaints at all . The bathroom had a glass stand up shower and a soaker tub. We ate many meals at the restaurant and was very happy with the food and the price was very reasonable. The staff was so friendly and helpful. We loved it and would love to stay there again if we are ever in the area again. The hotel is close to downtown with many shops and restaurants. We were there for a sporting event, so didn't have time for anything else. We would like to visit in the Summer and go to the theatre. Very impressed by the hotel and staff.

"Very good hotel for the price"

4
31/01/2016

We stayed here on New Year's and the hotel was actually quite nice. The rooms were very well maintained, clean and the staff was very friendly. What was not very nice was the party itself - the food was bland and the music very old school. Then again, there were only a small percentage of people under 35 attending, so I guess they were catering to the crowd. Would recommend the hotel, not so much the "party" facilities.

Manager M, Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Thank you for choosing Best Western Plus The Arden Park Hotel and for taking the time to review your recent stay with us. I am delighted to hear that you enjoyed your stay and very appreciative of our associates. I am looking forward to welcoming you back in the near future.

"Wonderful place"

5
29/01/2016

Really enjoyed my stay here. Convenient location, free parking, restaurant on site. Newly renovated hotel or it's been kept extremely clean! Crisp white bedding, plump pillows, plush towels. Walk in shower. Very roomy bathroom! Keurig coffee machine with assorted pods to choose from including hot chocolate! A full array of quality toiletries and a TV remote bag! I look forward to returning.

Manager M, Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Thank you very much for taking the time to share your comments! The team strives to provide a personal touch to our guest experience and I will be delighted to share these kind words with them.

"Enjoyable stay"

4
10/01/2016

Our stay at the Arden Park was very enjoyable. When we called to book they were polite and helpful. Check in was easy. The room in the west tower was nightly furnished, very comfortable and quiet. Two well rested nights. We will definitely stay there again. Thanks

Manager M, Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
We strive to provide quality service to our guests and are glad we were able to meet all your expectations. We hope to welcome you back to the Best Western Plus The Arden Park Hotel, on your next visit to Stratford.

"Surprized how Good"

5
07/01/2016

Renovated and looks really good. Incredible room. Great beds and mattresses provided good sleep. Booked a suite with 2 double beds. Very surprised by the quality of the food. Had salmon dinner and was 100% including desert. Had breakfast next morning and the best cooked bacon I had ever had. Hats off to the chefs. Excellent job. Well trained staff who are all customer oriented. Excellent Value Hotel. We will be back

Manager M, Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Thank you for your kind words. We are delighted to hear that you thought our hotel was beautiful and that you loved our new renovations! We are also glad that you got to enjoy all the amenities throughout the hotel, and that you thought they were of high standards. We strive to provide high quality amenities and we are glad that we exceeded your expectations.

"Lovely Room, but they let us down"

4
04/01/2016

We stayed at Arden Park before and were very pleased at that time. However they let us down this time. We picked Arden park because the rooms are always lovely and they have a pool, hot tub and a fitness centre. However none them were open. They would have softened the blow had they told us when we checked in. Instead we got into into our bathing suits and made our way down the elevator only to find a sign on the door. Not good customer service. Is this due to the change in ownership to Best Western? Or was it an oversight? Time will tell.

"Great Hotel"

5
04/01/2016

This is my "go to" place in Stratford. Delighted that they are now a Best Western as that is my preferred hotel chain. Staff are always friendly and accommodating. Rooms are tastefully decorated and clean. Beds are very comfortable. Great hotel.

"New Years Gala"

5
04/01/2016

The New Years Gala at this hotel was absolutely wonderful. Winter Wonderland at its finest! Great Food, Great Décor, Great Staff, and the hotel accommodation was wonderful as well. Apparently this hotel has a New Years Eve Gala annually. Can't wait for next year! We will be back!

"Lovely hotel"

5
03/01/2016

We stayed overnight here and were impressed with the quality of the hotel, including the spacious room we had. Breakfast was delicious and served with a smile by our waitress. We noticed that the pool was closed but it didn't matter to us. The front desk people were efficient and friendly. We would thoroughly recommend this hotel.

"Lovely place"

5
27/12/2015

This hotel had great staff and amenities. Enjoyed it very much. Sorry we could not take advantage of pool but was too late when we returned from the function we were at to use it. Breakfast is not included but the restaurant was not overpriced and had good food.

"Disappointing and not the same as pre-Best Western"

3
21/12/2015

Although regular visitors to the restaurant for various reasons had not been since the name was changed to Best Western Arden Park. First strike was the wait to be seated and it appeared that were very few staff working. Once seated a long wait before a waitress came to our table. This wait gave me a chance to view the changes to the seating. Gone were most of the tables and chairs to be replaced down the centre with booths. The elegant setting that once was there was gone. Drink order was taken and again a long wait before getting them Food orders taken and after a wait they arrived. One of our party had the buffet ( essentially left overs from Sunday Brunch)which she described as " ok " . Others including myself ordered from the menu and it was good but not great and could have been a little hotter.Waitress came back once to refill drinks and check if all was ok. Waitress never came back to ask if desserts etc.were required and left the bill. Eventually had to go the front desk to find someone to pay the bill to. The restaurant was not especially busy but it was obvious that there was not sufficient staff working. All in all I believe the restaurant has taken a step backwards since becoming part of the Best Western group. Very disappointing.

"Great location for the Festival Theatre."

5
20/12/2015

Very friendly and helpful staff. Great updated rooms. Breakfast is a good value. Walking distance to the main Festival Theatre. I would strongly recommend staying here if visiting Stratford. Ample free parking.

"Christmas party Stay-over"

5
20/12/2015

Stayed here after our company Christmas party in their large banquet room downstairs. Definitely the most comfortable bed I've ever been in, and I travel alot for business. Absolute heaven. Room was very clean and luxurious. The entire hotel was very opulent. Felt like I was in a 5 star hotel from the moment I walked into the lobby. Definitely would highly recommend.

"Excellent Hotel"

5
17/12/2015

I have stayed in many hotels in this category over the years. This private hotel was recently purchased by the BW group and they should consider using it as a template for how all hotels should operate. Everything from décor, cleanliness, food quality, staff etc. was top drawer. I was very impressed and I told the owner (previous) and some of his staff that I really enjoyed my stay because of their great service.

"My luxury escape"

5
03/12/2015

It is always such a luxury to stay at this hotel. The exterior does not seem unusual, but the interior is amazing, It is close to the Festival and it has a great dining room and conference rooms. I love the fireplace in the lobby. The fitness center, pool and hot tub are close located very close to the elevators.

"Great Hotel, Pet Friendly"

5
23/11/2015

Clean, newly updated hotel that allows pets. Wonderful stay for business and pleasure. Great location, close to shops and restaurants. The food at the restaurant was well priced and delicious. Would recommend to anyone.

Manager M, Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Thank you for reviewing Best Western Plus The Arden Park Hotel. We are pleased to hear you found the location so convenient, and that you enjoyed our renovations and found our food delicious We look forward to seeing yon during your next trip to Stratford!

"Great Hotel"

5
20/11/2015

While in Ontario for business, I stayed at the BW Arden Park Hotel for a night, very impressed with rooms, service, cleanliness and restaurant. When back in the area a week later I tried to book for 4 nights. Made a booking through an obscure site (lesson learned). I had been on the road for over 6 hours in snow and rain and arrived in the dark. Kellie was on the desk, and could not find my reservation, but assured me that they had a room for me, (put me at ease), and called the Assistant Manager to help find my reservation. They gave me a room so I could put my bag away and enjoy a meal while they got thinks looked after. I was well looked after by great staff, the food is good, and the hotel itself is well looked after and very clean. I WILL stay here again.

"Great place to stay with team. Great value"

5
16/11/2015

The hotel was clean and the staff was welcoming. Breakfast was not included in price but the price was excellent. There was a restaurant on site. Rooms were beautiful and had fridge but no microwave. Make sure you call the front desk again if the staff tells you that late check out is not available. When they give you time, try to negociate for later time as some parents in my group were given later time than me.

"Great place to stay"

5
10/11/2015

The rooms were large, the beds comfortable and the service great. The hotel is very close to the Festival Theatre but a bit of a walk (20 minutes or so) from the (charming) Downtown area and the other theatres. It's nicer than you might expect when you first drive in. We didn't eat here (there are many great options downtown) but we came back for an after-show drink; the service was very friendly. The hotel is on the site of an old furniture factory; there are several photos and relics of the town's past.

Manager M, Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear: tayser We greatly appreciate the feedback you have shared with us. We are pleased to know you thoroughly our large spacious rooms! We look forward to seeing you again soon!

"Best value in Stratford"

5
10/11/2015

Sparkling clean, quiet, central, friendly. This is my only choice when I go to Stratford. Plenty of parking, close to the theatre, parks, downtown, or exits out of town. Also great spot for a Sunday brunch.

Manager M, Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Hello Jim F Thank you so much for visiting and for taking the time to post ---We appreciate the glowing review and we look forward to your next visit to Stratford.

"Pleasant Surprise"

5
03/11/2015

Although it looks like your run-of-the-mill chain 3* as you drive up, when you enter Arden Park, it feels like a posh Downtown hotel. Very spacious and lovely lobby area with soaring ceilings, a nice bar and a restaurant. Reception was very quick and professional. But the most impressive was the room. It is very large, super clean, great spacious bathroom and has all the amenities of much more upscale hotel. We did not do Sunday brunch, but other guests we talked to were impressed. Will definitely stay here again when in Stratford.

Manager M, Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
It is always a thrill to get fan mail, particularly when it is as positive as your experience was! We strive every day to ensure our guests have a wonderful stay at our hotel. Thank you so much for taking the time to share this with the Tripadvisor community!

"Best Western PLUS The Arden Park Hotel,Stratford"

5
02/11/2015

Comfortable well kept rooms. Clean swimming pool. Affordable meals, Excellent décor. 50's music in the background. Close to Stratford Theatres. Friendly and helpful staff.Party rooms. Sunday Buffet for $18.00. Great place for a social event.

Manager M, Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Donnie P, Thank-you for your review, we are also pleased to hear you enjoyed our stay at Best Western plus the Arden Park Hotel. You are absolutely correct, we host many social events, including Weddings, corporate functions, galas, and even our upcoming New Year's Eve Gala!

"First Time at Arden Park"

4
29/10/2015

I stayed on the advice of my son. I am from Alberta and came to Ontario for a family celebration. The hotel was very clean (and thankfully, very quiet, despite a hockey team being there). Recommend this hotel.

Manager M, Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Thank you for taking the time out of your day to review the Best Western Plus The Arden Park Hotel. We are so happy to hear you recommend our hotel to future travellers. We hope to welcome you again in the near future and once again thank you for taking the time to leave these comments

"Great stay"

4
28/10/2015

Stayed at the Arden Park for three nights and thoroughly enjoyed the stay. The rooms were immaculately cleaned every day, and the staff were fantastic. I only ate at the restaurant in the mornings for breakfast but it was very good as well. I was there on conference, and that facility was also very good. It had ample room for 250 or so, audio and video capabilities were good and the lunch and snacks provided were fantastic. I have nothing negative to say about my stay at all, enjoyed it and would definitely return if I were to stay in Stratford again.

Manager M, Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Hello JeffnCher, Thank you for taking the time to review the Best Western Plus The Arden Park Hotel. We are so pleased to hear you enjoyed the cleanliness, service, and your conference. We look forward to the opportunity to serve you again in the future!

"Stratford Arden Park Best Western"

5
26/10/2015

Great clean hotel, reasonable priced and very nice staff. Comfortable rooms and quite spacious! Location close to amenities and just in the outskirts of downtown. I would recommend this hotel and stay there again.

Manager M, Manager at BEST WESTERN PLUS The Arden Park Hotel, responded to this review
Dear Fabienne T, Thank you for taking the time to leave us such a glowing review! I am thrilled to hear you enjoyed your stay. I will pass along your kind comments to all of the staff. We look forward to seeing you again soon!

"Comfortable and Clean"

5
26/10/2015

Nice quiet hotel. The hotel is within walking distance to most places in Stratford on a sunny day. One must make a short drive when the weather is inclement. A fun town to visit and an excellent place to stay.

"Weekend getaway "

4
26/10/2015

We booked 3 rooms for the weekend on the fourth floor: one with a king bed,one with two doubles & one suite. The rooms were very clean and comfortable. We asked for the rooms to be beside each other and that was accommodated with no problem. We used the suite for the family to relax in together. Lots of room with a small faux fireplace, sink, fridge & 2 tv's -everything we needed to sit around and enjoy a glass of wine. The beds were comfortable. We will return.

"Girls getaway weekend"

5
23/10/2015

My 3 daughters and I decided to have a girls getaway weekend to see "The Taming of the Shrew". The hotel was the perfect location to walk to the theater. The decor was modern and up to date. We we all very pleased and impressed with our stay. We will definitely keep this hotel in mind for our next Trip to Stratford!

"Weekend Retreat"

5
21/10/2015

Enjoyed a very comfortable stay at the Arden Park Best Western. Beds were very comfy, the room was spacious and I appreciated that the windows could be opened! The onsite restaurant provided a great breakfast and good value for the money spent. Just a short drive from downtown Stratford and all the unique shops found there. Would certainly make this my first choice the next time Stratford is a destination.

"Wxcellent stay"

5
21/10/2015

One of the best Best Westerns you will stay at (and i've stayed at a lot). Room and service were all fantastic. You have to try the restaurant inside, it is by far the best restaurant in Stratford (5 stars)

"A couple of nights in Stratford to see plays"

4
15/10/2015

The staff were extremely friendly and helpful. We had a small problem with our room initially, and the staff immediately worked to make it better. We were delighted with the comfort of the rooms and the ease of getting into town. The restaurant had a good breakfast menu.

"Pleasant Stay"

5
11/10/2015

Excellent stay, very new and clean, staff were happy and accommodating , nice to see people enjoying where they work, have no issues recommending the Arden Park to others, will be staying again , close to Stratford theater's and shops etc. restaurant food was tasty and reasonably priced. One of the Best BW I have stayed in !

"A solid hotel in Stafford"

5
10/10/2015

Review for hotel only. I did not eat at the onsite restaurant. I went to the Stratford festival and I had to find a hotel for our group. I really didn't expect much from the Best Western chain hotel but it was the only one I could get that could accommodate a group and was within our budget. ( all the hotels and BB are expensive in season in Stratford). I was so pleasantly surprised. The hotel exceeded my expectations. The room was very large with 2 very comfortable queen beds. The bathroom was large and with a very large tub. Hot water was steamy and abundant. Fluffy thick towels and nice shampoo and lotion. Free keurlig coffee in the room ! And free internet and copy machine downstairs. The only thing that was amiss was that the carpetin the room needed to be replaced and in fact was loose enough in spots to be a trip hazard. Everyone was so pleasant especially the front desk. I had to cancel a room because we had double booked and they let me cancel the room the day of arrival without charging me ( unheard of in my hotel experience!). The guy at the front desk also doubled as valet - everyone seemed to work together to try and make your stay as pleasant as possible. I hope the owner knows what an outstanding staff he has assembled!) The pool was clean and warm. The whirlpool didnt have much power and only one jet was working. Easy parking and though most drove, the center of Statford and the theaters were only about a 20 minute walk away on a sidewalk. I would stay again in a heartbeat if I was in Stratford.

"Good place to stay when watching a play!"

5
10/10/2015

Arden Park Best Western is well located near all amenities and the Stratford Festival Theatre. Close to shopping and downtown restaurants. Within walking distance of the theatre. One one bedroom suite had a large bedroom and a large adjoining bath with a whirlpool tub. The main living area had a bar fridge, a microwave and wet bar with lots of counter and storage space. We found the front desk staff to be very helpful and they went out of their way to assist us on several occasions.

"pleasantly suprised"

4
10/10/2015

Hotel and rooms were quite upscale and well appointed for a Best Western. However no breakfast included in price which is usually the case for a best western. Location was great for going to the plays

"A New Owner, but Same Quality Stay"

5
08/10/2015

The Arden Park is now part of the Best Western chain, but it's still our favorite place to stay while attending the Stratford Festival. The rooms remain very clean and comfortable and the staff is friendly and helpful. We had very good lunch in the hotel dining room, even though we prefer not to eat in hotel restaurants. But, to our very pleasant surprise, our favorite waitress, Deb, who we've known for years from visiting another place for breakfasts, (now shuttered tight) greeted us as we entered the dining room. What a pleasant surprise. The Arden Park is within walking distance of the downtown area as well as the Festival Theater (if you like to walk). There is also ample parking.

"Arden Now Best Western Plus"

4
08/10/2015

This is a convenient, reasonable and seniors friendly hotel in Stratford within walking distance of the festival Theatre. The rooms are clean and spacious and the dining room is reasonable and convenient given few nearby alternatives. If on the 2nd floor ask for a room not facing the hotel heating/cooling system.

"Excellent for theatres"

4
08/10/2015

Great hotel for Stratford theatres (close and convenient). Close to downtown Stratford. Free parking. Good value and wonderful staff. Front desk staff were very friendly and welcoming and were very knowledgeable about the theatres and shows, with great recommendations and directions to theatres. Great for those who have never visited Stratford before.

"Wonderful surprise of luxury!"

5
04/10/2015

We chose the hotel for its closeness to the Festival Theatre in Stratford, but we wish we had more time to stay in this lovely, upgraded hotel. We had a King Suite. Separate bedroom with king size bed and generous, comfy pull out sofa bed. Beautiful bathroom included large jet-tub with overhead heating lamp! Double sinks and nice amenities. Even a Keurig in the room! Clean, modern, friendly. Will definitely be back for next trip to Stratford!

"Stratford"

5
03/10/2015

I have stayed at the Arden Park Hotel numerous times in the past, while in Stratford for the theatre. The quality and services are no different this stay than past stays, since Arden Park Hotel became Best Western Arden Park Hotel. It istill the same great place.