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Beamish Hall Country House Hotel, BW Premier Collection, Stanley

Beamish, DH9 0YB, Stanley, Great Britain - See on a map
Beamish Hall Country House Hotel, BW Premier Collection - Beamish Hall Hotel, BW Premier Collection The Beamish Hall Country House Hotel, BW Premier Collection is ideally located in the center of Stanley. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

At the 4-Star Beamish Hall Country House Hotel, BW Premier Collection you will find delightful accommodations, close to Newcastle upon Tyne and Durham. However, this classic country house hotel is a desirable destination in itself, set in a vast 24 acres of manicured gardens in the beautiful English countryside. The hotel boasts an 18th century stable block on site, that’s home to a pub, restaurant and microbrewery. The brewery produces eight premium quality ales and even offers tours explaining how these delicious ales go from keg to mouth. An Edwardian tearoom can also be found in the hotel, serving quintessentially British afternoon teas. For a little adventure in the countryside, the Beamish Wild Outdoor Adventure Park and High Ropes Course just so happens to be located in the hotel grounds, so why not test your nerve of the zip wires and Powerfan freefall. This 13th Century Country House hotel in Beamish has been lovingly restored to include all the modern comforts you could need. However, you can be rest assured it has not lost any of its traditional grandeur or heritage. There are stunning period features, including ornate ceilings, carved oak fireplaces, chandeliers, stained glass windows and a sweeping staircase. These elegant structures are found in all of the reception rooms, and simply must be taken advantage of for elegant weddings affairs. The dedicated team of wedding staff will do everything they can to ensure you day is just as perfect as the venue. At the Best Western, you’ll be just a 25 minute drive from Newcastle, a huge center for business, with a wealth of attractions and a bustling nightlife. Durham is also 25 minutes away so why not head to Romanesque Durham Cathedral and 13th-century Durham castle, waiting to be explored in this romantic city? Please note: guests with dinner included in their stay are entitled to a 3 course meal excluding steaks.

BW Premier Collection

Beamish Hall Country House Hotel

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Hotel advantages

  • Restaurant
    Restaurant
  • Lounges/bars
    Lounges/bars
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

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Certificate of Excellence 2020
Travelers Choice 2021
 
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based on 1972 guest reviews
NOTE ISSUED
Excellent
1058
Very Good
506
Average
222
Poor
111
Terrible
76
REFER TO NOTICE
Business Business
142
Couples Couples
970
Family Family
366
Friends getaway Friends getaway
205
Solo travel Solo travel
23
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"A really nice hotel BUT fantastic staff"

4
GandMBB, Doncaster, United Kingdom 20/05/2022

We paid wait for it £48 per night per room we stayed 2 nights Bargain. But when we saw our room we were a little disappointed the room was nice but very small. We upgraded for £40 per night and the room 103 was massive a bit sparsely decorated but lovely. Big bed and in the bathroom a two person jacuzzi bath and shower. The room was clean apart from dust in places. The hotel is beautiful including the stables bar which is also the restaurant, a converted stable. The lunch time and evening food was amazing and not too overpriced. Breakfast however was a tad disappointing, quality products but our bacon and sausage had been stood about for a while, small point. The number one thing going for this hotel is the brilliant staff, we have stayed in many hotels over the past 18 months and the staff here are head and shoulders above any other hotel we have stayed at. I would not single once person out as they were ALL very friendly, efficient and helpful. Please pass on our thanx. Would we go back? Yes asap with our grandchild next time hopefully in the next couple of months Thank you.

"Alice in Wonderland Event"

3
SunnyJim_9, Northumberland, United Kingdom 15/05/2022

The event was bright and colourful and really fun for children . A fantastic idea. However,while I appreciate that it is in natural surroundings the chunky gravel especially where the children could play with coloured balls was not really safe. I would suggest wearing jeans or thick pants to limit the damage. Even with gentle play our little ones left with left with grazed elbows and knees.

"Great Experience"

5
GARY R, Warwick, United Kingdom 14/05/2022

what a place to stay. From the magnificent view of the hotel and grounds on arrival to the stables bar/restaurant and then add in the delightful and friendly staff. All in all great stay and will definitely will visit again.

"Fantastic weekend"

5
Paul B, Northampton, United Kingdom 11/05/2022

Beamish Hall made our family wedding more special with their attention to detail and excellent service and the hotel stay was fantastic. You wont find a better team of staff focussed on great service and making your stay a success.

"Lovely beautiful hotel"

5
chazzarazza17, Manchester, United Kingdom 10/05/2022

Think I want to get married here!!! The grounds are lovely and the hotel was clean, even the plush decoration pillows on the bed were really clean often there is always some form of mark on them. Furniture really bespoke and all solid wood

"Don't waste your money!"

1
sleepyreddog, County Durham, United Kingdom 08/05/2022

Like the tacky Halloween themed rip offs and underwhelming Lights event in December the Alice in Wonderland experience was disappointing. The whole display was very shabby and gave the impression it was done on the cheap. It was nothing as described. Very poor. Whoever is cobbling together these events needs to stop!

"Wedding at Beamish Hall"

5
User 25/04/2022

We had our wedding at Beamish Hall in February on an exclusive package which meant we got use of all the fiction rooms and had bedrooms included and it was an amazing day. We were looked after very well thought the day and service was perfect. Beamish Hall made sure we have the perfect wedding

"Wedding"

5
EmmaJ1997, Hartlepool, United Kingdom 22/04/2022

We had our wedding here in February. It was absolutely perfect we couldn't of chose a better venue! All the staff were amazing at catering to all needs and everything was set up just as we had planned. Our wedding coordinator for the day was fantastic he made sure everything ran smoothly. All the guests had nothing but positive comments to say about Beamish Hall, thank you so much again I wish we could do it all over just to experience it all again!!

"Alice in Wonderland trail"

1
User 21/04/2022

Really very disappointing visit recently for the Alice in Wonderland trail. I would not recommend this to families there was very little wonder on offer. Advertised as an immersive experience there is very little to immerse yourself in.The whole experience took around 30 mins to get around, and certainly did not capture the magic of Alice in Wonderland, definitely not value for money.

"3 times a. Charm "

4
Liskavnixi, Golborne, United Kingdom 18/04/2022

I have stayed here on a few occasions over the last 12 months First time in the lily room which has the most. Amazing bath and veiws Second time i was in a room on the second floor which I found the bed to be quiet uncomfortable but the room and amenities where great The third time I stayed what I an describe as the the ground floor The. Room was lovely and the bed was alot more comfortable Food from the stables is beautiful I. Love the soup personally The staff are very nice and professional

"Fabulous stay. Can't wait to return!"

5
User 12/04/2022

We recently spent two nights at Beamish Hall on a dinner, bed and breakfast deal and were sad to leave! Every member of staff we encountered from the reception team on arrival, to the bar and restaurant staff at the Stables, to the maintenance and housekeeping team we passed in corridors were awesome. Friendly and professional. Our room was gorgeous, we booked a classic room which was compact and a little smaller than some others, but with all the home comforts you'd need for a few nights away and spotlessly clean and in keeping with the country house feel. We also overheard another couple raving about the double jacuzzi in their room, which I believe is the premier options so we've started saving to treat ourselves for the hubby's birthday. If you're looking for genuine northern hospitality, with country chic charm and comfortable surroundings - give this hotel a go! you won't be disappointed.

"Brilliant value for money"

4
Joyce B, sheffield 08/04/2022

Fantastic stay, lovely room with a view, food was excellent, staff very friendly and helpful, would definitely stay again but longer next time, it is only about 1 mile from Beamish Museum which is a must for a visit, although it is uphill.

"Wedding"

5
Marjorie J, Newcastle upon Tyne, United Kingdom 03/04/2022

Stayed as part of family wedding. Couldn't fault room, facilities or staff. Unfortunately the lift was out of order but this didn't affect me. I stayed in a premier room and wasn't disappointed. Would definitely recommend.

"Issues about lift I'm 80 with mobility issues"

3
DayTrip43805525080, Northumberland, United Kingdom 30/03/2022

Needs a revamp… Staff wonderful Lifts don't work been waiting for part for. Year, yet they still charge full price. Breakfast moderate, needs more organisation. Food on the evening was nourishing and plenty.Took too long to arrive…… The grounds are nice, fresh flowers would be better than all the artificial flowers in the entrance hall.

"Disabled unfriendly"

2
Barbara W, Stamford, United Kingdom 28/03/2022

Visiting the north east for a family wedding caused much excitement and should have been wonderful from start to the end. Sadly it started badly with poor customer care and lack of planning and forethought. Having a disability is made worse if the service exacerbates the condition. If you provide a lift to allow disabled guests to use the hotel it needs to be accessible!

"Date night package"

5
Thamesview29, Oxford, United Kingdom 25/03/2022

We had a wonderful stay a few nights ago on the 22nd. Date night package to celebrate hubby's birthday which was excellent value. Beautiful spacious room (101) with wonderful views, very peaceful, clean and comfortable. Lovely welcome from receptionist who was also so helpful with extra room amenities. Superb evening meal, preceeded by great cocktail in the bar, and fantastic breakfast next day with the best poached eggs. We will definitely return and highly recommend.

"Lovely hotel, disappointing restaurant"

4
Angelwings66, Northumberland, United Kingdom 22/03/2022

Our room was looking tired and in need of a refresh. The bed was squeaky but comfortable, my husband would have liked an extra pillow. The tea tray was in the wardrobe, we had to put the kettle on the floor as it was the only socket available. The bathroom was very modern and clean. The Stables restaurant was disappointing, we booked for a Sunday roast but two out of the three Vegetarian options were unavailable. I didn't want a cauliflower & chick pea curry so ended up with the only other option, a plate of vegetables. There was confusion as to whether the gravy was vegetarian. The cooked breakfast -vegetarian sausage, hash brown, mushroom, scrambled egg, tomato, beans and toast was delicious, there were other options of pastries and fruit. The reception staff were friendly and helpful.

"Disappointing and upsetting."

1
33jcm, Sunderland, United Kingdom 20/03/2022

A rescheduled 'Sunday Night Getaway' due to a power failure previously. Arrived to be told they had rebooked us for 2025! Put in a nice room, however the corridor was like a rabbit warren with no signposting due to recent repainting. Dinner, although advised of a vegetarian attending for Sunday lunch, advised not available and either a plate of veg or curry as the alternative- inspite of this being a Sunday dinner booking. Eventually the chef said they would serve a veggie burger - chips were undercooked. Desert - choc fudge cake with vanillia ice cream an berry compote....half a strawberry and some raspberries and toffee ice cream were served. Fed up of complaining. So upsetting when I took time off work for this fiasco.

"Date night"

5
popladdy, Durham, United Kingdom 16/03/2022

Stayed at the Beamish Hall Hotel for a date night to celebrate our 42 wedding anniversary, had a fantastic room (103) nice and clean as expected. A good nights sleep in a large comfy warm bed. The evening 3 course meals and breakfast served in the Stables Restaurant were absolutely superb and very generous portions so much so we couldn't eat it all. The staff in the hotel and Stables Restaurant were all excellent a credit to the hotel. A special thanks to the breakfast waitress who on her own was marvelous.

"Very lovely hotel"

5
Diane S, Staffordshire 15/03/2022

We had a very enjoyable stay. The room and bathroom were amazing together with rest of the hotel. Decor was fantastic. A wow factor. We had an evening meal and breakfast in The Stable Restaurant which was of the highest standard providing locally grown products. We will be returning.

"Anniversary weekend"

3
Michelle M, Richmond, United Kingdom 12/03/2022

Could probably do with a makeover. Furniture a bit to dated. Sunday lunch was superb and could not be faulted. Breakfast was very disappointing, room was cold and so was breakfast. The room had no view and we were woken up as the staff threw rubbish into the bins outside and talking loudly

"Poor nights sleep, but maybe got unlucky!"

1
User 08/03/2022

Arrived for a 1 night Sunday stay, on arrival the hotel is beautiful set in lovely grounds, reception area is clean and bright and the receptionist friendly and efficient. However that is where my positives end. In reception it was clear there was a party being held as it was very loud. We were then given room 203 which can only be described as a cupboard with a bed in it! definitely not what I would expect from a 4 star Best Western Premier hotel and we have stayed in a few - to be honest Travelodge's are bigger. I think this room would have been a single on a normal day, however with the party I suspect they oversubscribed rooms! The room was that small they had to put the tea & coffee tray in the wardrobe! The room was also not in the best conditions, chipped plaster, snapped off shower handle and the toiletries in our room were half used, which is pretty disgusting especially with Covid! I'd rather have had non than used. We did consider asking for a different room, however with the party and the fact we were only staying for one night thought we would just get on with it! So went for tea at the stables as planned ( I will review that separately). On return to the room and trying to sleep the fun really began. We soon realised you could here everything from the room next door! Talking, walking (even them on the toilet - think they also had a problem with the flush). We then had around 2/3 hours of guests leaving the party making all sorts of noise. Along with a coach idling outside our room for around an hour! to make matters worse all this was topped off by a fire alarm. Also the bathroom in our room had a glass panel above the door, so when going in the night you had to wake your other half as the light lit up the whole room. So after a pretty rough nights sleep we were then woken around 6 by our neighbours bathroom runs & showers! All in all I wouldn't stay here again, we may have got unlucky, as I appreciate that some of these things just cant be helped, but I would like to think that given the party going on the hotel would have allocated us a room at the back of the hotel not above the entrance.

"Special happy place"

5
Paulmyd, Llanfairfechan, United Kingdom 05/03/2022

A sumptuous lovely hotel. 5th visit here. Book The Lily room overlooking the grounds. Stayed for ' Date night package'. Great value for money. Lovely people, lovely place. Gorgeous setting. Visit the Museum.

"Date night deluxe room, evening meal/breakfast."

2
User 04/03/2022

My stay at beamish Hall was poor at best. Upon arrival the lack of signage made me unsure as to where to park. And whilst approaching the front door was again unsure if the place was even open. The lady at the desk was pleasant enough. Once we got into the room at first glance was OK, but dated. The bathroom had a disgustingly dirty shower head, and dead flies in the light fittings. The lack of power outlets meant that we had to balance the kettle on the edge of the dressing table to make a brew. No information in the room, (found out that the information had been removed due to covid?) The weather was wet and cold outside and the electric heaters in the room were barely good enough to heat up. So we decided to go to the stables bar/restaurant, again after circling the building trying to find it. We approached the building unsure as to whether it was open also. The barman was again very pleasant and helpful. After some drinks we returned to the room to get ready for our evening meal, we relaxed with a bit of tv which was just visible from the bed. Back to stables for our evening meal all went great, food was good and service decent. The breakfast however was poor at best, we were shown to a table where we worked out ourselves that the breakfast was self serve. I asked for bread which for some reason wasn't readily available and would have to ask for it toasted then also ask for eggs. It seems that as we had to set a time for our breakfast the kitchen wouldve been able to cater for the person. The food was basic at best, my partner requested tea which she is still waiting for. We left after finishing the few bits of food we could stomach. Had I known how the breakfast was going to be this way I wouldve went else where. Honestly disappointed in the whole experience, its quite obvious the whole place caters for wedding parties mostly, so won't be coming back.

"Sons wedding"

5
User 24/02/2022

I stayed at beamish hall for 2 nights the rooms very lovely and clean staff were excellent nothing was a bother very helpful would love to go back one day I would highly recommend this hotel not just for weddings it would be a nice break

"THE most perfect few days EVER"

5
User 23/02/2022

Even though this experience was quite a lot of money, when we worked out the value of everything together and how amazing we were made to feel by all of the hotel staff, we would highly recommend this to couples who want to get away and spend quality time together. So many lovely surprises and the attention to detail was second to none. The service at the stables restaurant however was appalling apart from one lady who was amazing- Claire! She was making sure all tables were comfortable and had everything they needed, a shame though that the rest of the waiting staff did not share her commitment and desire to represent the company in a positive manner.

"Over night stay"

4
User 15/02/2022

Booked an overnight stay at this hotel, with it being Valentine's Day, arrived at the reception, was asked to pay my room bill straight away, felt a bit mistrusted, was I going to do a runner. Did pay. Received the room key only to find key would not open door, to be honest hotel has gone through a painting overhaul on all doors. Was given a different room, which the key worked. Good start. But things improved through out the short stay. Restaurant table book in advanced, just as well as the restaurant was busy. Menu was a valentines special. Food was fantastic, 3 courses, restaurant team was very friendly and efficient and worked very hard to please all of their guests. Breakfast the next morning was just as good. Back to the room, it was a deluxe room, all the normal things you would have expected. Plenty of car parking space. Great place to stay for Beamish Museum. Lift was not working. An enjoyable overnight stay would stay again.

"A good stay"

4
jfoster100768, Newcastle upon Tyne, United Kingdom 14/02/2022

Let's get the niggles out of the way, went to make a cup of tea, everything there on tray minus a kettle, went to the telephone in the room to call reception, no dialling tone it had been disconnected. Frustrating! Husband wandered off to reception to get a kettle to be told yes we knew here is the kettle that should of been put in your room, at 6.30 am in the morning. On the good side room clean, staff friendly, food very tasty, but far too long time between each service.

"Valentine's package."

5
Elaine E, Seaham, United Kingdom 13/02/2022

Excellent night in a Deluxe room. Room was cosy and very comfortable (room 111) The Valentine's package was very nice, good value for money. Meal Excellent in the stables restaurant with lovely cocktails too. All the staff were very friendly. Great made to order breakfast in the morning too.

"Date night"

5
nicolarW2791KS, Consett 23/01/2022

Booked a date night package for my boyfriends birthday. Fantastic value for money. Food in restaurant was so good and the extras of wine and chocolates in room just topped it off. Room did need a through dusting.

"Brilliant stay"

5
141beanbag, Newcastle upon Tyne, United Kingdom 18/01/2022

Stayed on the date night offer we have had three visits up to now back in March again, food fantastic, drink reasonably priced, absolutely spotless hotel throughout, rooms clean and comfortable and staff could not be more helpful

"Wedding Venue"

5
User 17/01/2022

My Son and new Daughter-in-Laws wedding took pace at Beamish Hall and it was just magic and perfect. The venue is amazing, great character, good size bedrooms, we had a deluxe double, great common areas with roaring open fire. The Stables Restaurant had great food and lots of character. Service was very good too..

"50th Birthday Surprise"

5
958janineg, County Durham, United Kingdom 15/01/2022

What an amazing stay we had for my husbands 50th birthday surprise. We were upgraded to a premium room which was superb. Very light, airy and spacious with a huge bathroom and double jacuzzi bath. They decorated the room for us with balloons, banners, cake and sprinkles and everything was done perfectly. The meal in the Stables was fantastic and I will do a separate review for them. It was included in the DBB deal and really was amazing value for money. Thank you do much for a lovely time and for the extras that made my husbands birthday extra special.

"Lovely stay"

5
User 11/01/2022

We had a great time here, our room was lovely we had a dinner and breakfast package. The stables was a lovely venue with delicious food, it was a Sunday and we had an excellent roast and fudge cake for pudding. It was the team at beamish that made the night so special though, both at the reception whilst checking in and the stables. However a special mention goes to gavin and his colleague at the residents bar (I didn't take his name unfortunately), they really made the night we went there with some other guests we met and they were so attentive and such good fun, there was another guest who was being very rude and they handled it impeccably we all agreed! Thank you for such a good stay.

"Not as expected"

2
User 10/01/2022

Tired looking bedroom, very poor menu choice at the Stables and even less choice for breakfast. Breakfast items were very poor quality. Not as previously experienced and not keen to return - I think this hotel has had its day for anyone other than wedding parties.

"Wedding of the year"

5
User 10/01/2022

Stayed here for a wedding, top venue beautiful setting, great staff.. not much more f a phone signal if that matters to you?? Didn't bother me.. could get on the hotel WiFi if needed.. lovely bar food was amazing

"Great stay!!!"

5
AdamH105, Durham, United Kingdom 05/01/2022

Me and my girlfriend stayed with the date night package. Staff was friendly and helpful. Room was large and clean. Waiting in the room was a bottle of wine, chocolates and a rose that my partner appreciated. Had dinner in the stables which was great food and friendly service. Woke up had a walk around the grounds and headed to breakfast which was lots of choice and I great waitress Kim. Would recommend for couples night away.

"Update required"

1
User 04/01/2022

Rooms need updating. Internet not secure. Our room (212) was outside a generator or A/C unit which was on all night. The front of the hotel was closed or seemed close, the restaurants were closed, all food was served in the stables. The lifts were OOO. The grounds were closed off due to light show...

"Poor"

2
User 04/01/2022

Room and hotel are very tired however it seemed clean and tidy. Stables food was slow to come we waited over an hour between starter and main course. No available times for breakfast so had to eat in our room.

"New Years Eve stay"

4
Christine H, Newcastle upon Tyne, United Kingdom 02/01/2022

We chose the carnival night for our NYE celebrations. This included a celebratory event, overnight stay with breakfast. Our room would have benefited from having a large double bed. Furniture was of the period and the doors creaked and squeaked accordingly. The event started with a glass of champagne the five course meal was exceptional and the service first class. We ordered wine to be served with the meal which was under £20 bottle Alhough there was not much choice. Entertainment was ok. Fireworks at midnight with mulled wine or a whisky was also included. Breakfast was served in the stable's restaurant efficiently and hot. Overall much better than we were expecting especially from a Best Western.

"Forest of Light"

1
User 01/01/2022

Although there were some ‘pretty' lights, from the way it was advertised, we expected so much more. There was no real theme, the quality of the displays was very amateur and it was not worth the price of the ticket. The only member of our group that enjoyed it, was my 4 month old grandson who is fascinated by light! And we didn't have to pay for him!

"Beamish hall"

5
User 28/12/2021

Beamish hall was fantastic for our Christmas from the 23rd to the 26th staff was so helpful throughout our stay nothing was a problem food was delicious to breakfast to the winter gardens Christmas dinner and the receptionist was ever so helpful

"Poor festive break"

2
User 28/12/2021

Very disappointed with the 3 day festive break. In particular the Christmas lunch was disgraceful and both my partner and I returned the main course and we're only offered a similar replacement. Very poor access from the hotel to the separate restaurant . The hotel requires a full restoration and redecoration .

"Forest Of Light"

1
LynneBaz97, Durham, United Kingdom 28/12/2021

We had been looking forward to this event but due to several family members testing positive for coronavirus we are unable to attend. The reaction of the hotel was simply no refund or credit available as this is clearly stated in the terms and conditions. To say I am disgusted with them is an understatement but I really shouldn't have expected anything else from them as we ate in their Stables restaurant three or four years ago and found them to be completely uninterested in several issues we had with staff food etc. We will be ensuring that we never attend any future events at this hotel.

"Christmas break"

5
johngD3160HN, Heaton, United Kingdom 27/12/2021

Just returned from spending Christmas at Beamish Hall. What a wonderful experience. The twin room was lovely and the bathroom was excellent. Never known staff as obliging and helpful The bar and restaurant service was faultless as was the food. All in all a lovely break for a reasonable price. Would certainly recommend.

"Christmas day lunch SHAMBLES!!!"

1
caroncook, Newcastle upon Tyne, United Kingdom 25/12/2021

Overall very poor experience , too many things to list. I will not be returning or recommending this restaurant to anyone. The stables has definitely gone downhill. Absolute waste of £170.00 for two pub lunches

"A little disappointed"

3
ABEssex, Chelmsford, United Kingdom 24/12/2021

We had the "Deluxe" room. Good size room with old style character as you'd expect. The main complaint is the size of the double bed. For £100 a night, room only, in a room described as deluxe you expect the bed to be at least 5 foot instead of the 4'6" bed we had. I was told that all rooms except Suites only have 4'6" beds. The other issue we had was noise from the waste water system. It seemed that most of the rooms near to us had a toilet macerator system that was rather noisy. It was loud enough to wake you up if someone else used their toilet! The room and bathroom was nice and clean with the exception of the bathroom light fittings that were full of dead flies. Shower leaked water onto the floor. Shower very weak water flow particularly at busy times in the morning. Tea and coffee in the room good but nowhere to plug the kettle in except on the floor. Most of the hotel reception staff were friendly and helpful. Stables restaurant staff not so good with the exception of one very nice helpful young lady (I'm sorry I didn't get her name) We only used the restaurant once for breakfast as didn't really want to return. (mainly due to staff attitude) We found a very nice café close by instead. We had dinner one evening which was average, many items not available from the menu. I was unable to charge the restaurant bill to my room even though they did a pre authorisation to my credit card on check in. Bit annoying but just had to pay as we went. In summary we probably wouldn't stay here again.

"Good hotel, great location, just do not plan to eat here"

3
weechancer, Delamere, United Kingdom 22/12/2021

Great old building, but needs a bit of care and attention - but on the whole great accommodation. What brings the hotel down is the meals and the service. The stables could be a great place to eat, but the service was beyond poor - took a long time to get to us, as soon as we had given the initial drinks order they turned their backs and walked away even through we were trying to give another order. Same when the meal arrived, it was dropped onto the table and quickly walked away while we were trying to ask for vinegar! Could be accepted if the food was ok, but very poor - the chicken burger was so tough it could have been made several weeks earlier. Real shame.

"Beamish Hall"

5
peterharrison90, Newcastle upon Tyne, United Kingdom 19/12/2021

Very friendly staff team, the Stables bar has a warm and comfortable feeling that makes you want to stay. Making a short stay feel we needed to stay longer. The options on food were excellent accommodating for all dietry needs and great value for money. Needless to say we have booked up for a Sunday night stay over, offering a Sunday Dinner, a nights stay and breakfast on the following morning. We will be taking full advantage of our 25% discounted Mueseum annual access tickets from this stay, during our next stay in January 2022. We live an hour away from Beamish but were made to feel we were further afield and the experience has now made us aware, we would happily stay for a week or possibly longer, the ammenities are excellent and in keeping with the period of the great hall. Well done Beamish and your team and of course Best Wester Hotels.

Neil M, Marketing at Beamish Hall Hotel, responded to this review
Another 5 star review! Thanks very much for taking the time to post it. We are over the moon that you enjoyed your time with us here at Beamish Hall, and we can't wait to welcome you back for your Sunday Sleepover. Thanks also for mentioning the food and the value for money in The Stables. We're keen to make all dietary requirements clear on our menu(s) and we're glad you also found our new menu and all the available options appealing. Great to hear. We're looking forward to welcoming you back in January, and hope you enjoy that stay with us and the visit to Beamish Museum. The Beamish Hall Team

"Beautiful hall and surroundings"

5
User 14/12/2021

Just had a night at beamish hall and it certainly met with all our expectations from the beautiful furnishings and decor also immaculate cosy rooms and the most helpful staff with breakfast of the best quality produce in the stables cannot wait to return thankyou for my stay .

Neil M, Marketing at Beamish Hall Hotel, responded to this review
Thank you for the 5 star review and for taking the time to post it. We are thrilled you had a fantastic visit to the hall and we can't wait to welcome you back sometime soon. Also, thank you for highlighting the service and the food in The Stables, we're very proud of it. It always pleases us to read when our guests highly recommend us, it makes all the work worthwhile. Thanks again and please don't hesitate to get in touch for any future booking requests. The Beamish Hall Team

"Worst hotel breakfast in the the North East?"

1
User 11/12/2021

I'd heard a lot about the Beamish Breakfast but I must have gone to the wrong hotel. After being sat down I had to wait 10 minutes to be served. Grumpy woman asks if I want juice, strangely 2 glasses of orange juice arrive. Then the same officious prison warder says what do I want for breakfast? I say the full breakfast and a pot of tea. No mention of cereals, toast or other accompaniments What arrived I wouldn't have given to a hungry goat...massive raw mushroom that everybody returned, bacon uncooked on one side raw sausage in the middle, cold beans,cold black pudding all served on a cold plate with some weird shoots randomly placed over it ...as if had come out of a 5* kitchen. With the weakest of luke warm pots of tea. No toast or jam brought out to go with it. Pretty aweful to be honest.

Neil M, Marketing at Beamish Hall Hotel, responded to this review
Hello Martyne, we're really sorry that your first review on TripAdvisor needed to be such a negative one. We really are well respected and well reviewed for our breakfasts, and so it's not good to hear about your poor experience, it's not usual at all. We'll look into what happened at The Stables on the morning of your breakfast both in terms of the food and the service and we'll use your feedback to rectify anything that's in need of change. Thanks for your review. The Beamish Hall Team.

"Complete rip off!"

1
User 11/12/2021

I had my winter ball here at university and this venue completely ripped us off. I'd spent the best part of £100 to be here and they bought in the cheapest wine, which taster disgusting, think I could've brewed better in my toilet! Also the portions were tiny for my 3 course meal below is a photo of my main. It was pretty obvious that the meal hadn't cost very much for them to produce. It just seemed like they thought they could make maximum profit because we were students and take advantage of us. There is no way that this sort of food would be served up at a wedding there!

Neil M, Marketing at Beamish Hall Country House Hotel, responded to this review
Hi Robyn, Obviously we don't like to hear that someone hasn't enjoyed their time with us here at Beamish Hall. However, we feel it's important to highlight that whilst you may have paid £100 *in total* to attend the event, this is not a true reflection of charges actually paid to Beamish Hall, or incurred at the venue. Our packages are priced competitively from just £30 per person and are excellent value for money. The difference between that and what you've paid will largely be due to additional costs incurred for your travel, the entertainment and any extras from third party suppliers that were booked directly, and not by Beamish Hall. We would hope if you return to us sometime, you'll have a more pleasant experience. The Beamish Hall Team.

"Disappointing customer service"

2
EHOSKO, England 08/12/2021

We were due to attend the wreath making however with weather warnings in place due to the back end of the storm we were concerned about safety so didn't really want to risk driving, particularly after the event as it would be late and we are not local. I phoned and spoke to the events team at Beamish and asked if could move to another date, unfortunately they were fully booked. I asked if there was a cancellation list we could be added to in case anyone cancelled on the other dates and we could take their places, not something that they do was the response! So asked if we could have vouchers instead, once again I was told this wasn't possible and obviously not refundable. Really disappointed with the service as we were looking forward to the wreath making but not prepared to risk our safety and felt there should have been a bit more flexibility or helpful attitude towards our predicament but everything I suggested was just treated with a no sorry. If they actually looked at the bigger picture and offered vouchers we'd have happily returned on another date and probably spent more money with them. Also I don't think it would've been a hardship to pop our names down in case someone needed to cancel on another date! As a result we won't be visiting Beamish hotel or museum in the future!

Neil M, Marketing at Beamish Hall Country House Hotel, responded to this review
We're sorry to have disappointed you with our service regarding the wreath-making event. Our T&Cs do state; "Please note all tickets are non-refundable or transferable." Had the event not have been able to go ahead, then we'd have been able to issue a credit, but this was not the case. The event took place, well attended, without incident. As the tickets aren't transferable, and we don't operate a cancellation/reserve list for these events, we were unable to resell or reoffer your place at this event, or to have you attend a future date. We realise that your decision to choose not to attend the event was founded in genuine concern, and we're sorry that on this occasion we were not able to satisfy your requests. Beamish Hall Hotel Team. NB: Beamish Hall Hotel and Beamish Museum are completely separate venues, and not affiliated in any way.

"Disappointing"

3
jelleray57, Lake District, United Kingdom 03/12/2021

A beautiful building, sympathetically extended and set in glorious gardens. The public areas are lovely, but the decor in the rooms and the bathrooms is very tired. The Stables Restaurant is very nicely appointed, and although the food is nothing special it's not unpleasant. The breakfast on the first morning was delicious. Unfortunately, on the second morning it was dreadful, we waited over half an hour and when it finally came it was practically inedible. We declined an alternative choice as we'd run out of time. The internet connection in all areas is really poor. There's a very conferency feel about the whole place, although goodness knows how they manage with such poor internet. Doubt we'd stay again, such a shame as the building deserves better.

Neil M, Marketing at Beamish Hall Country House Hotel, responded to this review
Thank you very much for your feedback. We are pleased that most aspects of your hotel stay were good but may we apologise for the shortfall you experienced at the Stables. Please note that this is not a regular occurrence. As you can see from previous reviews, the Stables is generally very highly regarded with our guests. We do hope that you'd mentioned something when you were staying with us so we could have resolved any issues right away? We're always working to try and improve our connectivity and WiFi throughout the building, and apologise that it wasn't working particularly well during the time of your stay with us. The Beamish Hall Team

"Great stay but not told about events happening"

4
User 01/12/2021

The staff were really helpful (hotel and restaurant), beautiful surroundings, lovely food and ample parking. The WiFi was a bit weak and there wasn't a mobile signal but that's not a reason to mark the hotel from 5 to 4 stars. What I was annoyed about was having 400 university students appear 6pm-2am 2 nights running for a ball without being told. There was an opportunity to say before I booked on the website, when I booked, on a sign at reception, when I booked in and in my room. I wasn't bothered by the students and would still have stayed but it was poor management not to tell guests that there would be dodgems, a hot dog stall and 6 double decker buses off extra guests.

"Nice Setting but tired interior"

3
User 27/11/2021

The Hotel building and grounds were beautiful but however I feel that the interior of the hotel was tired and needs a serious freshen up. Our room had some nice bits of old furniture but was basic and didn't feel like I expected it to be. I was also extremely disappointed with our view out of our window a brick wall and bin store!!! To top it off when the receptionist asked if everything was okay at check out and I mentioned I was disappointed with the view she chose to ignore my comments (She obviously had heard it before and chose not to comment).

Neil M, Marketing at Beamish Hall Country House Hotel, responded to this review
Thank you for your review. We are delighted to read that you found the building and grounds to be of the highest standard. As for the issues you experienced, please rest assured that our maintenance team are working tirelessly to maintain and enhance our rooms. We acknowledge that there is still work to do and all of the issues you mentioned are part of our improvements plan. As for the experience at reception, this is certainly not something we like to hear as we pride ourselves on the quality of service. We do sincerely apologise that we didn't meet your full expectations on this occasion. Beamish Hall Team.

"Anniversary treat"

5
Meander774749, South Shields, United Kingdom 23/11/2021

Booked in 2019 for treat. Finally got to stay this year. The building and grounds are amazing. Staff are excellent and go out of their way for you. Xmas fair was lovely to visit with a good selection of stalls

Neil M, Marketing at Beamish Hall Country House Hotel, responded to this review
Thank you for the 5 star review and for taking the time to post it. We are thrilled you had a fantastic visit to the hall and we can't wait to welcome you back sometime soon. Also, thank you for highlighting the fact that our grounds were so well looked after. Our gardens team are heavily focused on making sure they are picture perfect so they will be thrilled to learn of your kind comments. It always pleases us to read when our guests highly recommend us, it makes all the work worthwhile. Thanks again and please don't hesitate to get in touch for any future booking requests. The Beamish Hall Team

"Relaxing Break"

5
User 22/11/2021

We booked this trip to see the Christmas Market and The Forest of Lights. Our stay was very enjoyable comfortable rooms and lovely place to eat in the grounds (Stables) where food was cooked to order and of excellent quality.

"Nice Getaway"

4
andrewj496, Peterborough, United Kingdom 20/11/2021

Stayed for 2 nights to visit nearby Beamish Museum. Staff were friendly and extremely helpful from check in to check out. Especially during a short power cut on our second day. Rooms are a good size and decorated in a way to reflect the nature of the hall. Eat in the Stables Restaurant on both nights, which serves generous potions of good food at a reasonable price. Breakfast in the same place was an excellent start to the day. Special mention to Justine, in the Stables Bar, for her friendly and welcoming nature.

"Noisy stay"

1
Frosty397, Oxford, United Kingdom 19/11/2021

Our room was clean supposedly deluxe ,a bit tired but acceptable. It was top front right with dual aspect we were kept awake by the external noise of taxis,cars and loud voices more than half the night. No lift, only one heater in room,poor breakfast We cut our losses and checked out after one night

"Good maybe for Weddings"

3
Barry P, Puerto Vallarta 17/11/2021

Original confirmed booking cancelled by hotel as they made a mistake. After many follow up emails they provided part credit. Rooms dated and not well maintained. Could hear neighbours in their rooms. Had a meeting breakfast set for 9.00 and it was finally catered at 9.45 and coffee depleted and insufficient food servings. Staff tried hard but many inexperienced

"Lovely place"

5
Getaway432421, Sheffield, United Kingdom 16/11/2021

I had a great stay here for just one night. The room was spotlessly clean and the welcome Was warm. loved the furnishings in the room and the bed was comfy . Stayed in 204 which has a great view out of the front of the hotel. I didn't go to the restaurant.

"Clean and full of character, great dinner. Just watch out for bright lights!"

4
SarahS335, Durham, United Kingdom 14/11/2021

The latest review mentioning room 114 is absolutely correct. We stayed in room 114 and the bright light outside the room was a genuine problem. The curtains are thick but the light came pouring in around the top and edges, it was actually darker in the room in the morning once it was daylight outside and the light wasn't switched on. We did report this to Reception when we left. However, we were very happy with the cleanliness of both room and hotel in general. The dinner in The Stables restaurant was very good, as was the service. Reception staff seemed friendly, and staff were quite happy to bring us ice when requested. Breakfast was fine, but not as good as dinner, which we had really enjoyed. The choice seemed good. Overall we would recommend the hotel (minus bright light), especially for the cleanliness and character features/furnishings. It felt very comfy and cozy. The bathroom with shower and bath was really very nice.

"Nice stay"

3
leeboygreen, New York City, New York 14/11/2021

Had a really nice one night stay, would like give a 4/5 but gona stick with 3. The stables restaurant and bar was the real highlight of the stay, really nice evening meal and fantastic breakfast with really kind and well mannered staff. Room was lovely and really clean, bathroom slightly dated but again very clean. Only slight disappointment were the state of the hallways from Back exit to the stables, carpets and walls are disgusting and in need of decoration and cleaning, really not a nice walk down. But that is really the only negative, on the whole would stay again.

"Beamish hall"

1
809sued, Stockton-on-Tees, United Kingdom 08/11/2021

Room 114 The lift was broken. This room is upstairs, along a long corridor, down a flight of stairs. It overlooks a pathway into the back of the building. It's got the brightest light in the world down that alleyway that stays on all night, you could literally read a book, no sleep at all. The constant buzz from the outside building also keeps you awake. I would not stay here again.

"Superb hotel"

5
351LisaC, Newton Aycliffe, United Kingdom 05/11/2021

Would stay here again, rooms have very traditional furniture, comfortable beds and deluxe ones have plenty of space. Ate at the stables restaurant, superb Sunday dinner, gorgeous breakfast. Friendly and helpful staff too

"Beautiful location and a lovely stay"

4
Pammy182, York, United Kingdom 03/11/2021

This is a lovely hotel in a wonderful rural location right next to the Beamish living museum. We booked a three night stay and overall had a great time. The car park was large and it was easy to park close to the hotel. Our check in experience was smooth and friendly with just a very short wait in a small queue. The room was spacious and full of character with traditional furniture. The furniture was creaky, especially the bed frame but this just felt quirky rather than annoying. The room was clean and serviced each day with individual toiletries provided. The bathroom was huge with a lovely large bath and shower. All staff wore face masks and there were several sanitising stations throughout which was reassuring. We ate in the Stables restaurant each evening and the food was delicious and very well presented. Unfortunately on two of the evenings we had very long waits for our food which rather spoilt our experience. It's hard to understand why we had to wait quite so long as there was no shortage of waiting staff (who incidentally were all lovely and helpful). Breakfast was wonderful with lots of choice. The Stables restaurant is only accessed by going outside across the yard (should have guessed by the clue in the name ‘The Stables' :-)) which felt inconvenient especially as it's starting to be very cold in the evenings and one of the usual benefits of eating in the hotel where you are staying usually means not having to wear a coat to go outside for dinner. So one tip would be to take a light jacket or wrap for the walk across the yard. That said it was a minor inconvenience rather than a big issue. Had it not been for the long waits for food we would rate this with a 5 instead of a 4. We would definitely like to stay there again.

"Needs a bit of a service"

4
khaki643, Durham 02/11/2021

For a 12th century property the building is great but the rooms (bathrooms) are in serious need of an upgrade/service. The water pressure is appalling , the jacuzzi baths are a joke and are not a bubbly experience!

"Loved it!"

5
User 01/11/2021

I stayed at this lovely hotel with my family. All 5 of us really enjoyed our stay. Staff were very helpful, food was delicious, room was nicely decorated and huge. Really would recommend beamish hall we will be back soon.

A Nelson, Marketing at Beamish Hall Country House Hotel, responded to this review
Thank you very much for the brilliant five-star review and recommendation, Andrea. We are absolutely thrilled to hear that all of you enjoyed your recent stay and everything about it was five-star. We will be sure to pass on all of your kind comments to the whole team who will be delighted to hear of your high praise and recommendations. Thank you very much and we look forward to welcoming all of you back to the hotel in the near future. The Beamish Hall Team

"Making Memories Experience"

2
User 27/10/2021

The wife and I booked into the Beamish Hall hotel on the Making Memories package as it was our Ruby wedding anniversary and after 40 years of marriage a treat was on the cards. On arrival we was greeted and shown to our room via 3 floors of stairs with luggage as the lifts were not working. Still once in the room I was pleasantly surprised the room was well appointed and the bathroom huge with a double whirlpool bath, it was just a shame the button to regulate the settings was broken so only one speed was available. There was a a bottle of champagne and a lovely bunch of flowers on the table as well as a spa treatment box which the wife was really pleased with. We were booked into dinner at 1900 where things started to go astray. After the starter we had to wait for an hour and a half before we asked the waitress where the main course was. The main swiftly turned up 05 mins later but was not cooked correctly so was sent back, which would have resulted in another half an hour wait and the wife would have had to eat alone, so we retired to the bar instead. I thought maybe this was just a minor setback and I could forget a little mistake. However the next morning we had booked breakfast in the room which did not arrive and on phoning reception was told they were too busy. Even when we went to breakfast the breakfast arrived but not the toast which was disappointing. The rest of the day was really pleasant with a trip to Beamish Museum on returning my daughter had phoned me to see if we had enjoyed her gift, which we hadn't received, again the hotel had forgot to place it in the room. Whilst the hotel was beautiful it was not the memory maker the hotel had promised, parts yes but not the overall experience. Would I go again? at £650 for 2 nights to receive this type of service then the only answer I have is NO

A Nelson, Marketing at Beamish Hall Country House Hotel, responded to this review
Thank you very much for the feedback, Steve. We are very pleased to hear that you liked the room you were allocated, many of it's amenities that came with the package and also your day out to the neighbouring Beamish Museum - it's certainly an exciting and interesting day out. We are, however, disappointed to read that certain aspects of your dining experience were not up to scratch. May we first take the opportunity to apologise to both you and your partner for some of the shortcomings surrounding your stay. We understand from your review that you did not receive the five-star experience when dining at the Stables bar and restaurant that so many of our other customers do. As you can see from many previous reviews this is definitely not something that our venue is well-known for and we have proactively taken on your comments so we can avoid anything like this in the future. We do apologise about the issues you had with your breakfast and also the delays you experienced at dinnertime. Please reach out to us directly if you wish to discuss your experience in further detail with management as we would be keen to understand the issues you had in some greater detail. Please email us on sales@beamish-hall.co.uk or call us direct on 01207 233 733. Thank you again for your feedback and we do hope you will give us a second chance to make things up to you in the near future. Please contact us directly if you are considering staying with us again and we will be sure to make your return trip a more memorable experience. The Beamish Hall Team

"Fabulous grounds and lobby but."

2
User 24/10/2021

Out dated rooms. Expensive for a room from 1925. Noises from everywhere...deliveries at 7am...the grounds are immaculate and bar staff friendly. Grouchy woman at reception..very sharp. Food was decent also. Lovely to look at but the rooms are terrible

A Nelson, Marketing at Beamish Hall Country House Hotel, responded to this review
Thanks for the feedback. We are thrilled to see your kind comments about both the grounds and the staff, we will be sure to pass those onto the team. We are, however, sincerely disappointed that we failed to meet your expectations on this occasion in regards to the bedroom. We have made specific note of your points and have relayed them to the relevant heads of department to look into. In regards to the noise, we can only apologise that again this came as a disappointment. We would have happily changed bedrooms for you and we hope this won't put you off visiting us in the future. Please don't hesitate to get in touch with us directly so we can ensure any future stays are better received. Thanks again for the feedback! The Beamish Hall Hotel team

"Opulent beautiful Hotel"

5
SharonCambs, London, United Kingdom 24/10/2021

Stayed for 3 nights, stunning setting with beautiful walks, good local all round shopping. Hotel stunning with lots of character, staff very professional and welcoming. Restaurant food exceptional and very reasonably priced .

A Nelson, Marketing at Beamish Hall Country House Hotel, responded to this review
Thank you very much for the fantastic five-star review, Sharon. We are pleased to read that you had such an enjoyable experience and it's great to see that all aspects of your recent stay were exceptional. We are so pleased you found both the exterior and the interior of the building to be so impressive. It's definitely something our grounds and maintenance team take great pride in so comments like this are always so well received. In regards to the restaurant we are delighted that you enjoyed your time there and the food and please rest assured that we have passed on your comments to the whole team up at the Stables also. Thanks again and we hope to welcome you back soon, Sharon! The Beamish Hall Team

"Hotel Needs Upgrade"

2
Pat E, Kibworth Beauchamp, United Kingdom 22/10/2021

The external building is beautiful and in gorgeous grounds. We booked through booking.com with specific requirements for walk in showers and rooms lose together. Reception area large and stark and unwelcoming. No smile or words of welcome. Requirements requested were not met although we managed to get one room with a walk in shower for a 95 year old. Rooms are small (apart from de-luxe) cramped, furniture dated and not particularly clean. Walls are paper thin and sounds of television and toilet flush from next room could be heard through the walls. Beds comfortable but squeaky old beds. Rooms just need a huge investment and TLC. Loads of rooms downstairs not being used. Huge focus on this place as a wedding venue/themed nights but could be turned into a place offering a bit of luxury. Stables Restuarant staff are lovely. Food is fairly standard fare, large portions but needs more focus on quality not quantity. Breakfast - the rate of £12.50 for omelette is excessive but ok for big breakfast. Request for Cappuccino not possible, possible at lunchtime but not breakfast! Overall this hotel has huge potential but needs investment to bring it up to required standard. Understand it's use as a wedding venue but not a place where I would return to for a holiday or weekend break. Reception staff need an uplift, tired and flat reflecting the overall feel of the hotel

A Nelson, Marketing at Beamish Hall Country House Hotel, responded to this review
Thank you for your feedback, Pat. I sincerely apologise that we failed to meet you expectations on this occasion and as you will see from many of our previous reviews, this is not a normality at Beamish Hall. May we take this opportunity to apologise for your disappointing stay. I can assure you that all of your feedback will be reviewed by each individual and relevant department so we can make improvements. Your satisfaction is important to us and we will be implementing improvements to ensure we offer a better experience for guests in the future. Please do not hesitate to get in touch with us with any further comments and if you wish to give us a second chance please contact us directly so we can ensure you have a better return visit. Thanks again, The Beamish Hall Team

"Beautiful and relaxing stay"

5
philipdK8349P, Hull,United Kingdom 14/10/2021

We chose this hotel for its close location to Beamish museum, just minutes away. The setting is beautiful and the hotel is furnished to reflect this wonderful old country house. The stable block has been converted to the bar and restaurant, very tastefully done with a pretty outdoor area. The food was excellent, plenty of variety and high quality produce. The staff were so welcoming, friendly and very efficient. Our room was comfortable and clean, had everything we needed. Would absolutely stay here again.

"Wedding"

5
User 12/10/2021

Attended a wedding here in October 21, the day was amazing from start to finish, all staff were very helpful and attentive! Every room was decorated beautifully, and the full wedding party were accommodated perfectly!

"Beautiful hotel"

5
User 06/10/2021

Fabulous hotel with extremely friendly and helpful staff. Everything was very clean everywhere well decorated. This was our first stay in a hotel since the pandemic and we felt very safe. The food was well presented and delicious. Beautiful grounds and gardens. Would definitely recommend and stay again.

A Nelson, Marketing at Beamish Hall Country House Hotel, responded to this review
Thank you for the brilliant review, Alison. We are thrilled to hear that everything with your stay was five-star and will be sure to pass on all of your kind comments to the whole team. Please don't hesitate to get in touch with us directly for any future booking requests. The Beamish Hall Team

"Wedding wonderland"

5
jaynef833, Yeovil, United Kingdom 02/10/2021

Beamish Hall is the perfect venue for a wedding, with sumptuous rooms and grounds. As guests, we were treated to the same level of attention to detail as the Bride and Groom and everything was perfect. We travelled a fair distance to get there, but our family are in the North East and the staff are every thing you would expect from that area - warm and friendly, attentive with the feeling that they were only waiting for you to arrive. You were almost waiting for them to "put the kettle on".

A Nelson, Marketing at Beamish Hall Country House Hotel, responded to this review
Thank you so much for the brilliant five-star review, Jayne. We are thrilled to read that you enjoyed your visit to the hall and were able to celebrate such a special occasion in such a warm, friendly and welcoming environment. We are extremely proud of both the staff and the service we offer here at Beamish Hall and feedback like this makes everything so much more rewarding. We will be sure to pass on everything you have said to the whole team and we do hope to welcome you back up North sometime soon. Please do no hesitate to contact us directly with any reservation requests and we will be sure to get back to you as soon as possible. Thanks again, The Beamish Hall Team

"Wedding"

5
Ronald B, Dunfermline, United Kingdom 02/10/2021

Very warm and genuine welcome. Well organised event with super service. Kitchen coped with my last minute request as I am allergic to fish so was offered a delightful portion of chicken. Very large bedroom needed some brightening

A Nelson, Marketing at Beamish Hall Country House Hotel, responded to this review
Thank you very much for the fantastic review, Ronald. We are delighted that the event went well and we were able to cater for your last minute dietary requirement. Please note we will be sure to pass on all of your kind comments to the whole team who will be thrilled to learn of your high praise. Thanks again and we hope to welcome you back in the near future. The Beamish Hall Team

"Celebrating an 81st Birthday with family get together"

5
User 29/09/2021

When we met-up with for a family birthday we enjoyed a meal which was served with respect and pleasant staff. We all didn't have the same meal but whatever we had was excellent except one. We continued with coffee and champagne served in the garden and were lucky with the weather.

A Nelson, Marketing at Beamish Hall Country House Hotel, responded to this review
Thank you for the brilliant five-star review, Wendy. We are thrilled that we could be part of such a special occasion for you and your family. Thanks for your kind comments regarding the staff and the food, we will be sure to pass on your kind comments to the whole team. Thanks again for taking the time to write this review and we very much look forward to welcoming you all back in the future. The Beamish Hall Team

"Fabulous time"

5
Cliff I, Norfolk, United Kingdom 27/09/2021

My wife and I stayed for 2 nights on a ‘Making memories' package and were thoroughly impressed. The grounds and exterior set our expectations as we drove in, and we were not disappointed. The reception staff were fully aware of the details of our package and were very friendly, in fact they could not have done anything more to improve on our first impressions. We stayed in the Lily suite which was the brightest room I have ever encountered. The room had 3 large Georgian sach windows which flooded the room in natural light. It was very comfortably furnished in the French style with a fabulous bed. The bathroom was similarly impressive, in the Victorian style with his & hers basins, free standing bath and large walk in shower. Every member of staff we encountered were genuinely friendly, giving their full attention and made sure we were happy without being intrusive. The restaurant (breakfast and Dinner) was set in the beautifully converted stable block. The menu was comprehensive and very good quality, served piping hot and without delay. In summary, I cannot speak highly enough about the hotel and its staff, the stay was very enjoyable and we will be back at one stage. The hotel is approximately a mile from Beamish open air museum which is a great day out and highly recommended. Thank you to Beamish Hall staff for making our stay memorable.

A Nelson, Marketing at Beamish Hall Country House Hotel, responded to this review
Thank you so much for the fantastic review, Cliff! We are absolutely delighted to read that all aspects of your stay were five-star! The 'Making memories' package is relatively new to the hotel and feedback like this is extremely well received and helps us greatly with future offers and packages. We are equally as thrilled to read that everything from the staff and the bedroom to the food and the service were all impressive. Our team has worked extremely hard since our reopening earlier in the year to provide the very best service we can and comments like this never go a miss. Thank you again for taking the time to leave us this fantastic review and we look forward to welcoming you back to the hall in the near future. Please don't hesitate to contact us directly with any booking requirements in the future. The Beamish Hall Team

"Beamish Hall"

3
WWM989, Bonnyrigg, United Kingdom 23/09/2021

We stayed at this hotel for its convenience for visiting Beamish Museum and Durham. Hotel is beautiful and has character however lack of eating facilities and poor internet let it down. Some form of evening entertainment would have enhanced our visit.

A Nelson, Marketing at Beamish Hall Country House Hotel, responded to this review
Thank you for taking the time to leave us this feedback. We are thrilled to learn that you found the hotel so beautiful and we do hope that you enjoyed your visit to Beamish museum also. In regards to the wi-fi please rest assured that we usually have fantastic wi-fi, however, due to the remote location of the hotel we sometimes experience issues. Please also note that we have passed on your other comments to management so they can look at improving our offering. Thanks again and we do hope to welcome you back again soon. The Beamish Hall Team

"Live like a lord"

4
Colin M, Westerham, United Kingdom 21/09/2021

Staying in this magnificent country house in equally stunning grounds really is like being to the Manor born. As your might expect the rooms are a tad dated, but the restaurant is tasteful in every way, and it's doubtful if you'll find a better base from which to visit Beamish Village. What an eye catching enactment this is of the life and times of yesteryear. Both places are a must to visit if you're in the North East.

A Nelson, Marketing at Beamish Hall Country House Hotel, responded to this review
Thank you for the review and for taking the time to post it, Colin We are thrilled to read that enjoyed your visit to the hall and you found it to be the perfect base for visiting the historic Beamish Museum up the road. Also many thanks for your comments regarding the Stables restaurant. We have passed these on to the whole team who were all thrilled to learn of your high praise. In regards to your comments about the bedrooms being dated, please note that many of our guests do prefer the timeless design and layout of our bedrooms but we do apologise if they were not to your taste. If you plan to visit the museum and hall again do get in touch and we can advise on a better bedroom for you. We do hope that we do see you again in the near future, please keep an eye on our web site for all future deals and upgrades. The Beamish Hall Team

"Not great"

2
User 20/09/2021

For a deluxe double the room wasn't very good at all, felt more like a cheap Blackpool B&B. smelt very musty, dead spiders on the furniture didn't help much. All the bedding was clean, bathroom was clean. The stables restaurant was really good and the food was excellent.

A Nelson, Marketing at Beamish Hall Country House Hotel, responded to this review
Thank you for taking the time to leave us this feedback. We are delighted to read that you enjoyed all aspects of the Stables restaurant, however, we are sincerely disappointed that we failed to meet your expectations in regards to the hotel. As you can see from our previous reviews we are renowned for our fantastic accommodation but please note we have made note of your negative points and have relayed them to the relevant head of department to look into. We do hope this will not put you off visiting us again. Please don't hesitate to contact us directly for any future bookings and we will ensure that your stay is five-star. The Beamish Hall Team

"Sunday lunch"

1
cannieannievoyager, Ize, France 19/09/2021

Just back from a Sunday lunch here and it looked a lovely place. Greeted warmly,drinks ordered and then shown to our table for 6. Starters and main courses ordered by 13.00. Starters took over 20 minutes to arrive. Our mains were not brought until at least 40 minutes after. Meals looked fine but not very warm, the yorkshires were cold. We mentioned this to the lovely girl who came to check all ok. Then another chap offered to get us new meals which we declined,not wanting to wait another 40 minutes. Food passable but veg too al dente for our liking. All in all extremely disappointed at what was supposed to be a family reunion, as we live in France, only here for a week. Perhaps the wedding meals being served in other room were prioritised? The meal wasn't cheap and we all expected better. Sorry,but will not be returning.

A Nelson, Marketing at Beamish Hall Country House Hotel, responded to this review
Thank you for your feedback. I believe my colleague has been in touch regarding this matter to sort things out. Apologies again for the issues you experienced at your recent visit. The Beamish Hall Team

"Break"

4
User 19/09/2021

Went on dinner bed breakfast rate the evening dinner was nothing more than low budget bar meal very disappointing the hotel was great and so were the staff I had beef stroganoff the beef was tough. Chewy

A Nelson, Marketing at Beamish Hall Country House Hotel, responded to this review
Thank you very much for your feedback. We are pleased that all aspects of your hotel stay were five-star but may we apologise for the shortfalls you experienced at the Stables. Please note that this is not a regular occurrence. As you can see from all of our previous reviews, the Stables is very highly regarded with our guests so this must have been a one-off. We do hope that you mentioned something when you were staying with us so we could have resolved the issue right away. If not, please don't hesitate to contact the restaurant directly on stables@beamish-hall.co.uk so we can discuss the matter in greater depth. The Beamish Hall Team

"Exceeded expectations"

5
User 17/09/2021

Our stay at Beamish Hall hotel far exceeded our expectations. Chosen due to it's close proximity to Beamish museum we found the staff welcoming, the room (The Lily) clean, well maintained and full of light from very large sash windows. We had booked the stay in April along with the restaurant and had no difficulties with times to eat. The Stables Restaurant needs special commendation. The staff were very welcoming and attentive, the vegetarian options delicious and for once a nutritionly balanced meal. We had arrived having treated ourselves to a special few days at a Luxury hotel just outside Ripon which was shambolic. We left early as Beamish Hall could accommodate us for an extra night. Our stay here has made up for our huge disappointment earlier in the week. We would recommend, many thanks.

"Very disappointed"

1
sallynsteve55, Ipswich, United Kingdom 16/09/2021

Upgraded to a room on our DDB package it was large however the cleanliness was appalling bathroom door full of grime around door handles thought this would have been a priority during covid? Called up the duty manager who tried to make light of it saying "it can be easily missed" had to insist on it being cleaned. Carpets in areas around hotel stained. The Internet was non existent in the restaurant. Food items not available on 2 consecutive nights soup choice same both nights found some of the staff to be friendly others very abrupt!!! Couldn't book in to the restaurant at a decent time although we booked weeks ago. Breakfast was chaotic and very slow beverages slow in coming had to keep asking for a 2nd pot of tea. Very disappointing for this 4* hotel probably would not return

"3 day break"

4
nalarus, Stirling, United Kingdom 16/09/2021

Very comfortable room and attentive staff. Food excellent quality and great choice for breakfast.Love the location 1 mile from Beamish Museum and the country setting. Unfortunately the brewery on site is closed not sure if this is permanent or not.

"Near perfect stay"

5
User 14/09/2021

Stayed here with my partner, room was lovely, hotel was beautiful, staff were attentive and friendly. Only drawback was a shower that didn't quite spray as I would expect. Definitely stay again this time for longer

"Grand Hotel break to visit Beamish"

4
TripAdviceAW, Altrincham, United Kingdom 14/09/2021

Beautiful country manor hotel, Impressive building. Welcoming friendly staff very helpful good food, Fantastic Martini, Nice comfortable room good night's sleep. We stayed here so we could walk to Beamish living museum. Overall Excellent.

"Very happy memories of a wonderful stay"

5
Mobile621414, Durham, United Kingdom 10/09/2021

We stayed here for my partner's birthday. In the Lily room. Highly recommend. The room was very large with three large sash windows, looking out over the hotel entrance, lawn, and woodland. The bathroom is massive with lovely white tiles, double shower, double sinks, and a roll top bath. Bedroom was fitted out with white French style furniture. It was wonderful to be woken with blue skies and sunshine, and viewing the wonderful greenery directly from the king size bed. Restaurant facilities offered an extensive selection. Lunch at 1, evening meal at 8, and breakfast - all superb. Then to finish with a bucks fizz on the lawn before we left. Every staff member was very helpful, professional, and smartly dressed. Definitely one of the best hotels we've stopped in.

"Beautiful hotel with ecceptional service"

5
carolmcfarlane0409, Kilcreggan, United Kingdom 09/09/2021

This is our second time at the hotel and the service once again has been exceptional. The food in the restaurant is fantastic and the staff are helpful and friendly. Would highly recommend this hotel and restaurant.

"Well worth a visit"

5
User 09/09/2021

We stayed for 2 nights and engaged it was longer. Its very close to the Beamish experience so very convenient. The grounds are beautiful and so well kept. All the amenities are lovely and clean and in excellent order. The beds are so comfy and fresh and the staff are so friendly, helpful and approachable nothing was too much trouble.

"Perfect Hotel for any occasion"

5
User 09/09/2021

We stayed here for our honeymoon and couldn't have wished for a better place to go to . Cleanliness of the hotel was great ,all staff wore masks , and food was outstanding definitely value for money in the restaurant. Staff were so friendly nothing was too much trouble at all .

"Very poor accommodation"

1
User 27/08/2021

The hotel itself initially appears magnificent and we were excited to be staying as a family post COVID for a short break and family wedding. The room we got initially had no hot water, bathroom shelf was broken, z bed absolutely terrible for child and super uncomfortable double bed….. We moved rooms, second room looked ok but in morning we again discovered shower didn't work and cold!!!!! Very very disappointed

A Nelson, Marketing at Beamish Hall Country House Hotel, responded to this review
Thank you for taking the time to leave us this review, Bryan. We hope that you enjoyed the family wedding and we appreciate your comments about the building. As for the issues you encountered with the water, may we just apologise for this. We have had several technical issues with our heating system recently and have since resolved this with our plumbers. We do also apologise that you found the sleeping arrangements to be inadequate and uncomfortable in your first bedroom but we hope everything was resolved when we moved rooms for you. Please don't hesitate to contact us on info@beamish-hall.co.uk if you wish to discuss your stay in greater depth. Thanks again, The Beamish Hall Team

"Stunning hotel, amazing food, great staff!"

5
Kattiterina, Sheffield, United Kingdom 25/08/2021

We've just spent a night at the hotel having booked the “date night” package for ourselves and two teenage daughters. We found the package to be exceptional value for money (it included wine and chocolates in each room) bed, breakfast and the most sensational 3 course meal. From starter to pudding the dinner wowed us. The gluten free options were fantastic for my daughter, the portions were hugely generous and the quality and taste of the food was superb and it was cooked to perfection. The rooms were one of the smaller rooms in the hotel, but they were beautifully styled with gorgeous furniture and, as we were blessed with stunning weather, the size of the room didn't matter and we loved walking around the gardens and sitting in the grounds having a drink. The only “even better if” would be that the bathroom was a little dated and could maybe do with some TLC, but this is a beautiful old house and we certainly weren't going to allow a small detail override all the wonderful aspects of our stay.

A Nelson, Marketing at Beamish Hall Country House Hotel, responded to this review
Thank you so much for your fantastic five-star review. We are so thrilled that you had such a brilliant stay with us at Beamish Hall country house hotel. It sounds like every aspect of your stay was five-star which is always so great to hear. Please note that I passed on your kind comments and feedback to all the head of departments in an internal meeting this morning and everyone was very happy to hear such high praise. In regards to the bathroom we very much appreciate your comments. Please contact us directly with the room number so that our maintenance team can look into improvements immediately. Thanks again and we hope to welcome you and your daughter back to the hotel again very soon. The Beamish Hall Team

"Disappointed"

2
rebeccahitcham, Newcastle upon Tyne, United Kingdom 23/08/2021

Booked hotel for 7 year wedding anniversary at beamish hall. Stables staff were fantastic. Receptionist on check out was terrible. Room was expensive for what it was. Stained bedding and extremely uncomfortable mattress

A Nelson, Marketing at Beamish Hall Country House Hotel, responded to this review
Thank you for taking the time to leave us this review, Rebecca. May we take this opportunity to apologise for your disappointing stay. As you can see from many of our previous reviews we are not known for many of the problems you have highlighted so we would love to know more about this. So we can both investigate the issues you experienced and also avoid anything like this in the future, please email info@beamish-hal.co.uk with more details regarding your stay. Thanks again for your feedback. The Beamish Hall Team

"Beautiful setting"

4
tracy2mo, Scarborough, United Kingdom 18/08/2021

Beautiful setting as we drove up. Staff amazing, we attended a wedding and had a lovely few days. The food at both breakfast and our evening meal was lovely and generous portions. Gardens are beautiful. Room was nice though a little old fashioned, we had a good nights sleep. There was an iron and ironing board in the wardrobe and a variety of refreshments. Nice place for a getaway.

A Nelson, Marketing at Beamish Hall Country House Hotel, responded to this review
Thank you for your brilliant recommendation, Tracy. We are thrilled to read that you enjoyed your stay at Beamish Hall and everything including your stay, dining and of course the wedding made for a memorable stay. We really appreciate you taking the time to leave us these kind comments and hope to welcome you back to the hall in the future. The Beamish Hall Team

"Wedding day"

5
User 10/08/2021

Beamish hall was the venue for our wedding. From first contact speaking with the wedding team and all the staff through our planning a wedding. Me and my partner had a magical day! The food was amazing and the chef needs to take a bow for the soup the day was ran so smoothly and really will give lasting memories , the grounds , the rooms , drinks , we really couldn't fault how amazing this day was. Will certainly be back for our first anniversary! Would recommend anyone to stay over for food or drinks or even a wedding. We can't put into words other than this venue is absolutley flawless

A Nelson, Marketing at Beamish Hall Country House Hotel, responded to this review
Thank you so much for your absolutely brilliant five-star review. We are so pleased you enjoyed every aspect of your wedding with us and everything went so incredibly smoothly. We are delighted that we were able to make such special memories with you and ones that will last a lifetime. Thank you again for your fantastic comments. We cannot wait to welcome you back for your first anniversary. Please contact us directly to arrange your booking and we will make sure we make it extra special for you both. The Beamish Hall Team

"Girls' Night In!"

3
RosieD159, Beverley, England, United Kingdom 08/08/2021

Arrived at 3pm and checked in. The member of staff on the reception was informative and helpful and told us how to get to the Charron Apartment. We decided to take the lift to the third floor but be beware - it's very small! Blown away at first glance in the apartment - it is huge! We couldn't believe how it kept on going. Loved the pampas grass touches and the decor in the living room; however the aesthetic in the apartment seemed a little disjointed. Face masks and treats were provided in the kitchen - this was a lovely touch! On a closer look in the apartment there were some major snagging issues (despite being marketed as newly decorated). There was damage to the kitchen cupboards with the laminate coming off. The kickboards didn't fit properly with a gap at the bottom corner to the left of the sink. There was a chocolate stain on one of the cream cushions in the living room, flickering spotlights and the ensuite shower door was off its runner. Whilst none of this hindered our fun, for a £500 a night pricetag - we expected 4* luxury! We went down to the Stables for a round of cocktails and sharing platters as outlined in the offer. A table had already been booked on behalf of us. We arrived at half 4 as per the booking and it took around 5 minutes for a member of staff to acknowledge us and take us to our table. When we sat down, the members of staff only thought cocktails were included and didn't know about the sharing platters - we had to ask about these. Dietary requirements weren't asked and two meat-filled deli boards came to the table - much to the disappointment of my vegetarian friend. The cocktails took 30 minutes to come to the table - by this point we had eaten the deli boards and were a little disappointed with the service. There were several servers in the Stables, but the vast majority of time were stood talking amongst themselves rather than checking on the clients/guests. Luckily, when we came back for our evening meal at 7.30pm, the service was much better and the food was delicious! Breakfast this morning was delicious however service was lacking in the finer details - drinks were not offered to be refilled so we left breakfast after having only a few gulps of coffee and juice. A little disheartened as expected 4* service and luxury in the apartment!

"Amazing stay for son's wedding"

5
User 06/08/2021

We stayed at the hotel last weekend (31 July - 2 August '21) for my son's wedding. The whole stay was amazing. The staff were all friendly, attentive and really helpful, from the reception staff, housekeeping, waiters, bar staff - just everyone! Nothing was too much trouble and as a result the bride and groom had exactly the day they wanted - what more can you ask? The food was top class and delivered to everyone at the table at exactly the same time and piping hot. One blind wasn't working in my son and daughter in law's room and when I asked for someone to look at it, they immediately went to the room and fixed it straight away with no fuss. The hotel and grounds are spectacular and a fabulous backdrop for wedding photos. I really can't thank you enough for giving the whole family an amazing weekend and the bride and groom the perfect start to their married life.

"Unexpected visit due to a bereavement"

5
User 05/08/2021

I would liked to have stayed longer but I could only get one night as you were fully booked I have stayed at this hotel a few times and it's always been great. Please advertise there is a golf course close by. I only noticed it this time.

"Return visit and an Excellent stay"

5
Alan_and_Val, Rochdale, United Kingdom 21/07/2021

Returning to some normality after the Covid lockdowns we've been taking a few short breaks and decided to visit Beamish Open Air Museum and stay at Beamish Hall Country House Hotel. This was our 3rd stay and again, we were not dissapointed. The hotel had recently reopened after the Covid lockdowns and the team had done an amazing job in getting everything up and running again. Everything was as expected and although they experienced a major technical problem in the kitchen it was soon sorted with only minor noticable effects on the service. Highly recommended if you are in the area particularlly if visiting the museum which is less than 5 minutes drive.

A Nelson, Marketing at Beamish Hall Country House Hotel, responded to this review
Thank you so much for your fantastic five-star review. We are delighted to hear that you both enjoyed all aspects of your stay and everything was five-star! We are especially pleased to hear your comments about our covid-19 procedures - we spent a long time preparing our approach and it is great to get recognition like this. Thanks again and we look forward to welcoming you both back for a visit sometime soon. The Beamish Hall Team

"A lovely stay, even if the bed was a bit small!"

5
Simon J, Morpeth, United Kingdom 19/07/2021

We had a lovely time at Beamish Hall Hotel, the food in the restaurant was lovely - as well as the cocktails. And it was nice to sit out the front of the building on their huge grassed area with drinks. The hotel was very clean and the room was nice, my only gripe was that the double bed was too small for a 6ft1 bloke - the bed had headboards at the bottom and top, so feet was pressed against it which made for a fairly uncomfortable sleep. Other than that, everything else was good.

A Nelson, Marketing at Beamish Hall Country House Hotel, responded to this review
Thank you for your fantastic five-star review, Simon We are pleased that you enjoyed our gardens to their full potential and it's fantastic to see that you also enjoyed the restaurants for both and cocktails. In regard to the issues with the bed may I take this opportunity to apologise for your poor nights sleep. For future visits please advise our reservations team and we will ensure you are given a room with no headboards at the end of the bed. Thanks again and we look forward to welcoming you back sometime soon. The Beamish Hall Team

"Beautiful"

5
GillianScotland, Rosehearty, United Kingdom 16/07/2021

What a lovely hotel in beautiful grounds. Quite stunning. The Stables Restaurant was great for our evening meal... a menu with something for everyone. Same venue for a delicious breakfast the next morning. Friendly and helpful staff too. Highly recommend!

A Nelson, Marketing at Beamish Hall Country House Hotel, responded to this review
Thank you for your brilliant recommendation, Gillian. We are delighted to read that you enjoyed your stay and both your dinner and breakfast in the Stables. We look forward to welcoming you back in the near future! Do drop us a direct message for any booking enquiries etc. The Beamish Hall Team

"Excellent"

5
beatrice39, Southwell, United Kingdom 15/07/2021

We spent last weekend 11.07.2021-13.07.2021 at Beamish Hall ,and it was just lovely. The room was stunning, immaculately clean and spacious The service was attentive and personal. Special thanks to Debbie on reception who handled our booking and stay with professionalism and care. The food in the Stables restaurant was excellent and reasonable in price We enjoyed breakfast in our room on the first morning and I would recommend it as a real treat Breakfast in the Stables on our second morning was even better There was an event/ wedding during our stay but our room was quiet and we were not at all disturbed I will definitely return as our short stay felt like such a treat and was so relaxing Many thanks to all the staff who are obviously working so hard to maintain this level of service

A Nelson, Marketing at Beamish Hall Country House Hotel, responded to this review
Thank you so very much for this fantastic five-star review, Beatrice. We are absolutely delighted to read that all aspects of your stay were five-star and we will be sure to pass all of your kind comments to each relevant department (especially Debbie who will be thrilled to learn of your high praise). We really hope that we will see you again in the near future, please do not hesitate to contact us direct for any future reservations. The Beamish Hall Team

"Weekend with friends"

5
User 13/07/2021

Beautiful hotel in large well maintained grounds. Very comfortable bed in large, well decorated and furnished room. Hotel cannot be faulted, but service in bar and restaurant was a bit slow on this visit. But catering and hospitality industry has lost a lot of staff during lockdown and new staff need trained.

A Nelson, Marketing at Beamish Hall Country House Hotel, responded to this review
Thank you for the excellent review. It is always pleasing to read that our guests have enjoyed their stay. I will ensure that your kind comments are relayed to the relevant departments during our weekly meetings, so I thank you on their behalf. As for the slow service in the Stables we can only apologise. I have passed these comment on to the bar and restaurant manager so we can look to improve this. Thanks again, The Beamish Hall Team

"1 night Steak Package"

3
Ferrylinda, Dundee, United Kingdom 06/07/2021

Grand entrance to a majestic building but didn't live up to expectation, our room no. 1 was small down a narrow corridor - no grandeur here. Very creaky bed, disturbed sleep every time my husband or I moved! Television too small for the position of the bed, some lovely old furniture but I think I would invest in new beds.very Low uncomfortable chair No safe, no iron, hotel doesn't warrant 4 star! A plus was the staff and the stables restaurant where we had a steak dinner and wine, everything tasted delicious, the wine offered on the deal was good, the staff couldn't do enough. All in all a good stay spoiled by the bed - not 4 star quality.

"De Luxe Room very small"

4
henwomanGlenrothes, Glenrothes 04/07/2021

We'd booked 2 nights in a de luxe room and were allocated room 111 which overlooks the car park. It has the usual heavy traditional furniture which suits the style of the hotel. However, the room was small compared to others shown on this website for de luxe rooms so this was a disappointment. Also it only had one bedroom chair so I asked for another one which was provided. I realise hotels have been badly affected by COVID but would suggest that they upgrade their bedroom chairs as they are uncomfortable and rickety. Despite that, the room and bathroom were clean, the bed very comfy and we had plenty of hot water. We ate in the restaurant during our stay. The food was fine just your typical pub grub, but maybe I was expecting a more fine-dining experience to match the beautiful building? Suggestion - get rid of the wooden paddles though - very unhygenic! I would say that we found the staff to be very helpful and professional both at reception and in the restaurant. Overall, it was a very enjoyable stay and we would stay there again in a bigger room.

A Nelson, Marketing at Beamish Hall Country House Hotel, responded to this review
Thank you very much for your fantastic feedback. We are very pleased to read that you enjoyed your recent stay with us. We will be sure to pass on all of your kind comments to the whole team who will be thrilled to learn of your high praise. Please rest assured that we have taken your comments on board regarding both the chairs in the bedroom and also the wooden boards up at the Stables. We have contacted the relevant departments and they have assured us that they will look into this. Thanks again for the feedback and we look forward to welcoming you back in the near future. Please do not hesitate to get in touch with us directly regarding booking information, requests and offers. The Beamish Hall Team

"Date Night Package"

4
GBJ-Cookies, South Shields, United Kingdom 04/07/2021

This grand old stately manor now converted into a luxury hotel is very imposing as you drive up the entrance. Staff were very welcoming on arrival and gave us all the information we required to enjoy our stay. The room was spacious enough if a little dated. In room amenities included tea and coffee making facilities although they was a lack of sockets (only two) and no in room safe. As part of our package there was a chilled bottle of wine, a box of luxury chocolates and a soap rose left in our room. Wifi was very patchy in our room and we could not get a phone signal. The package also included a three course meal in The Stables restaurant with a good selection to choose from and only a couple of items incurred a small extra charge. The whole meal was of an excellent standard and the service was exceptional and all done with a smile. The restaurant has a beautiful outdoor seating area with heat lamps if you are feeling the cold. Breakfast was a little disappointing and a little disjointed. We were asked if we would like tea or coffee and toast, this arrived promptly and we were asked what hot dish we would like. Our Omelette arrived and we were again asked if we would like toast and a top up of our drinks unfortunately it was another twenty minutes before our tea and toast finally arrived. Not so sure if this was a mix up on our behalf or the staff behalf as we were never asked if we would like yogurt, cereal etc. After breakfast we had a leisurely stroll around the beautiful grounds. All in all a great package with just a couple of minor glitches.

A Nelson, Marketing at Beamish Hall Country House Hotel, responded to this review
Thank you for taking the time to post this brilliant 5-star review. We are absolutely thrilled to hear that you enjoyed your stay with us. We are thrilled you found the staff to be so welcoming and helpful and we are equally thrilled you enjoyed the grounds. Both our reception team and the grounds staff take great pride in their roles here and compliments like this are always so well received. As for the issues you experienced during your stay we can only apologise. We have had a few Wi-Fi issues recently but I have spoken to our maintenance team and they have informed us any problems have now been resolved. As for the phone signal, I am afraid there is not much we can do about this, reception is patchy throughout Beamish valley. Thanks again for the feedback and please do not hesitate to contact us direct with any reservation requirement. The Beamish Hall Team

"Date night package"

5
User 03/07/2021

A truly beautiful hotel. From arriving and walking into the lobby….The room was amazing. Wine and chocolates on arrival. The staff were so helpful and welcoming. Dinner and cocktails in the stables was absolutely delightful.

A Nelson, Marketing at Beamish Hall Country House Hotel, responded to this review
Thank you very much for the brilliant review. We are delighted to read that all aspects of your recent stay were 5-star! We are especially pleased to hear that both your room and all of the date night treats were so well received. This is a new package at the hall and it's always good to get great feedback. We look forward to welcoming you back in the near future for another escape! The Beamish Hall Team

"Not what we expected"

2
User 25/06/2021

On arrival we were quite impressed with the look of the hotel and grounds.Booked 2 rooms for 2 nights. As my wife and I was going surprise our friends and pay for their stay I went to check us all in believing we would be paying when we left as I was not asked to pay anything. The lady on reception said she needed to speak to our friends as well, shock horror, she asked my friends to pay up front totally spoiling their surprise. Our room had not been cleaned properly i.e. tea stains on wall, bathroom floor looked like it was cleaned with a dirty mop. Furniture was shabby and the room needed a good paint. Some of the hallway carpets were badly stained. We have stayed in better 3 star hotels. We did use the Stables resturant for breakfast and an evening meal which was fine, although a little pricey. The staff at the Stables were all very nice and friendly. I would NOT recommend this hotel to anyone and certainly not worth the price.

"Why bother"

1
User 25/06/2021

Very disappointed with restaurant staff and standard of breakfast, after complaining about rude staff I feel my family and I were labelled as troublesome, therefore breakfast was an ordeal. I would not stay at this venue again.

"Nice Enough"

4
Andrew G, Penicuik, United Kingdom 24/06/2021

Stayed here for 4 nights arriving Sunday 6 June 2021. We got room 114, I think, which was fine. View was only an internal courtyard, but bed was massive and comfortable. Nice bathroom with bath and separate shower. Loads of hot water. Staff generally helpful and friendly. Beautiful grounds. Very good breakfast in Stables Bar.

"A beautiful hotel"

4
User 24/06/2021

The hotel is stunning & the grounds endless & immaculate. My partner & I arrived on bikes & staff were very accommodating in finding a secure place for our bikes overnight. Rooms were gorgeos & we had a very nice meal in the restaurant that evening. We were surprised to be told we could only have a 7.30am or 9.45am slot for breakfast the next day.....it hadn't occurred to us that we would need to book breakfast, given it was prebooked. A small thing, but there was no muesli or granola & the croisant arrived at the table micowaved in a sealed plastic bag, as if straight from a supermarket. The French would be appalled! A hotel of this calibre should offer better. It unfortunately left a disappointing last impression.

"1st time visit"

4
thegrumpiestone, King's Lynn, United Kingdom 24/06/2021

Arrived and was impressed, when 1st arrived there was an issue but very quickly sorted … staff all friendly and extremely helpful … room nice and spacious, clean and tidy… bathroom excellent size setting absolutely amazing ….grounds very picturesque…

"Lovely"

5
Mathsbaker, Northallerton, United Kingdom 18/06/2021

Lovely hotel and we were lucky to be allocated Lily room which someone had rated on this site. It was gorgeous. Lovely and clean and good COVID strategies in place. Eg key presented in a plastic bag and menus in stable restaurant being single use. Only niggle was I saw they did gluten free onion rings but my steak didn't arrive with any. Was informed when I questioned this that no gf flour.

"Wedding at Beamish Hall"

5
karlyelliottxx, Seaham, United Kingdom 13/06/2021

My partner and I got married at Beamish Hall and everything exceeded our expectations. All of the staff were accommodating and friendly. We stayed in the Iris suit for two nights, the suite was beautiful and we will definitely be back to celebrate our anniversary. We had food and drinks in the Stables bar and restaurant the night before the wedding and again all of the staff were amazing, plus the food and cocktails were great.

A Nelson, Marketing at Beamish Hall Country House Hotel, responded to this review
Thank you so much for the brilliant review. I am absolutely thrilled to read that everything from your wedding and the accommodation to the food and staff were all five-star. I will be sure to pass on all of your kind comments to the team at our internal meeting this morning and I am sure everyone will be absolutely delighted to hear your feedback. Thanks again and we look forward to welcoming you both back to celebrate your anniversary, if not sooner. The Beamish Hall Team

"Driving Scotland Club visit to Beamish Hall Hotel"

5
User 12/06/2021

Once again, our visit to stay at Beamish Hall Hotel was an absolute pleasure. This will be the third time I have taken over 30 people to this beautiful property to allow us to visit Beamish Museum next door. I cannot speak highly enough of the friendly staff and quality of the rooms and food. Julie and Debbie, who are always there for me at the end of the phone, are superb ambassadors for Beamish Hall. The friendliness of Julie, Debbie and all of the staff at the hotel, along with the beautiful property and grounds is what brings us all back year after year. Well done to all.

A Nelson, Marketing at Beamish Hall Country House Hotel, responded to this review
Thank you very much for taking the time to leave us this brilliant five-star review. We are absolutely thrilled to read that all of your party enjoyed their recent stay at the hall. It was an absolute pleasure to welcome you all and it was also a nice treat to see so many nice cars outside the building (a few of the team were extremely excited by this!). Please rest assured that I have passed on all of your kind comments onto the team, in particularly to both Debbie and Julie on reception. Everyone was thrilled to hear about your high praise. We hope to welcome you all back again soon. Thanks again, The Beamish Hall Team

"Excellent hotel and staff"

5
Dave W, United Kingdom 10/06/2021

Recently stayed at the hotel and would highly recommend it. The grounds and setting are beautiful and the building is a superb example of a country hall. The interior has many period features and is well maintained. The room was clean and had everything we needed. We were very impressed with the staff that we met and would definitely stay again if we were visiting the area.

A Nelson, Marketing at Beamish Hall Country House Hotel, responded to this review
Thank you so much for your brilliant review, Dave. I am pleased to read that you had such an enjoyable experience and it's great to see that all aspects of your recent stay were five-star. We are so pleased you found both the exterior and the interior of the building to be so impressive. It's definitely something our grounds and maintenance team take great pride in so comments like this are always so well received by them. Thanks again for taking the time to leave us this fantastic review and we look forward to welcoming you back in the not too distant future. The Beamish Hall Team

"Beautiful setting but disappointing service!!"

2
User 04/06/2021

Upon arrival at Beamish Country House Hotel we were met with a beautiful setting. The courtyard restaurant is undoubtedly beautiful to look at but unfortunately the service fell way short of the surroundings. Getting a coffee was a mammoth task and on the third attempt we managed to get some drinks. Most staff would look anywhere but at me and the unhelpful attitude was hugely disappointing on such a glorious day!!

A Nelson, Marketing at Beamish Hall Country House Hotel, responded to this review
Thank you very much for your feedback. We are delighted to hear that you enjoyed the setting of the hall and it was such a beautiful day for you although we are disappointed that the service did not live up to your expectations. Firstly we would like apologise for the teething issues you received at the Stables. Since our reopening we have done our very best to get back to the standards we had set pre pandemic and we have informed management of the issues you experienced to avoid it happening in the future. Thanks again for taking the time to leave us this fantastic review and we hope you give us another chance to welcome you to Beamish Hall. Alistair The Beamish Hall Team

"Very recommend"

5
User 04/06/2021

Excellent stay Immaculatley clean Very pieceful. Great wedding venue Stayed in room 105 Also have the stable bar which is open all day where you can also get a coffee. I will be staying again Very recommend . I will say the owner of this building has Preserved and maintained the building very well. ⭐⭐⭐⭐⭐

A Nelson, Marketing at Beamish Hall Country House Hotel, responded to this review
Thank you very much for your glowing review. We are thrilled to read that you had such a wonderful stay, it certainly sounds like all aspects of your visit were five-star. We are absolutely delighted to hear you will be returning and if you need any help with any future bookings please don't hesitate to get in touch. Alistair The Beamish Hall Team

"Black Friday Offer"

5
Kate195, Newcastle upon Tyne, United Kingdom 04/06/2021

Finally managed to stay after booking a Black Friday offer back in November. The offer had been extended twice because of lockdowns but it was worth the wait. Staff were really helpful when booking - calling twice to rearrange. Excellent stay - clean rooms and a comfy bed. We only stayed one night but it felt like a real treat. COVID measures were taken to make a safe stay. We also got a meal at the Stables Restaurant which I will review separately.

A Nelson, Marketing at Beamish Hall Country House Hotel, responded to this review
Thank you very for your fantastic five-star review, Kate. We are thrilled to read about your fantastic recent stay with us, it certainly sounds like you had a brilliant stay with us and we are delighted everything was so nice for you. Also thank you for your comments regarding our Covid 19 measures, we are constantly checking and keeping up to date with the latest guidance and do our utmost to ensure our guests are well informed. We look forward to your next visit. Alistair The Beamish Hall Team

"Not impressed"

3
User 03/06/2021

Housekeeping needs looking at and also the bar staff as they stopped serving drinks outside in the sunshine without informing guests and wanted us inside which I thought went against Covid if at all possible

A Nelson, Marketing at Beamish Hall Country House Hotel, responded to this review
Thank you for your feedback. We apologise for the issues you experienced at your recent visit. We are currently looking into the issues that affected our ability to serve drinks outside so we can avoid this in the future. We can assure you that this was a one off and is not a regular occurrence at the Stables. In regards to the housekeeping issues please get in touch with us directly on info@beamish-hall.co.uk so we can look into this more. Thanks again and we hope this doesn't put you off visiting us again in the near future. Alistair The Beamish Hall Team

"Not child friendly - dont stay here with children"

1
Geekgirl1977, Sunderland, United Kingdom 03/06/2021

We booked a deluxe twin room for a family of 4, 2 adults and 2 year old twins, having been advised this room would be more than big enough. If you enjoy a game of "the floor is lava" then this room is perfect ha ha...what i mean by that is was no floor space it was taken up with beds. Perfect for 2 year olds - not!. If the room doesnt get you then the restaurant will, we booked a table for the four of us at 5.30pm. As most people with toddlers you would expect a couple of high chairs at the pre-booked table - we were given a table for 4 adults and my toddlers climbed up on the "big chairs" whilst we waited for the high chairs - in the mean time we were told to leave as the toddlers were being rowdy. We were in less than 2 mins, i have never felt so embarrassed as they were not running around, i admit they were excited to be in a new environment - hell we are were. Anyway it looks like our little family did not fit the bill for this "family friendly" (ha ha ha ) hotel. The only positive point would be that the grass out the front of the hotel was a lovely for the twins to run around. Other than that the post stay customer service has been a joke. Not sure if this is because the hotel is now a best western or if people just dont care any more.

"Finally getting out again"

5
Patrick F, County Durham, United Kingdom 28/05/2021

Lovely hotel in great setting with well maintained grounds. Period style decor and room was excellent. Staff very helpful and attentive to our needs. Reasonably priced. Quality of food was very good and meals well presented.

"Beautiful historic building in delightful location"

5
bmb54, Brockworth, United Kingdom 25/05/2021

We rearranged our visit four times due to COVID and we were delighted that we had stuck with our plans as the visit was a real treat. The history of the hotel is fascinating and the grounds are stunning. The bedroom retained its charm by being clean and modern in a more traditional way. The Stables restaurant is full of character and the food is typically pub style but plentiful. All the staff are friendly, polite and attentive.

"Old fashioned , needs a refurb"

3
Rachel3679, Sheffield, United Kingdom 23/05/2021

This was a much anticipated weekend away which had been rearranged due to Covid. I was expecting a really high quality looking hotel however the room was disappointing. Small and old fashioned ,dated furniture. The shower had no water pressure . Poor / non existent WiFi . The room and carpets around the hotel needed changing. We only went to our room from reception and out to the Stables restaurant. The hotel is dated . Can't fault the restaurant. Lovely Food and staff . We should have stayed at the hotel the second night for a meal due to our meal at the black horse up the road being disappointing. A note if you do book to go to The Black horse we ended up walking up the hill 1 mile due to the taxi not being available

Alistair Nelson, Owner at Beamish Hall Country House Hotel, responded to this review
Thank you very much for taking the time to leave this review and feedback, Rachel. We are delighted to read that you enjoyed everything up at the Stables and both the food and the staff made for such a positive experience. In regards to the room we can only apologise that the decor and furniture did not live up to your expectations. As you'll see from reading other previous reviews most of our guests appreciate these period fittings and furnishing but we appreciate this wasn't right for you. Please rest assured that I will speak to the maintenance team today about the issues you experienced with the Wi-Fi and the water pressure so we can avoid any problems like this in the future. Thanks again for the feedback and we do hope to welcome you back again in the future. Alistair The Beamish Hall Team

"Excellent stay"

5
S1u2e3, North East 20/05/2021

Beautiful building excellent service amazing grounds. Food very nice with plenty of choice. Great real ale and plenty of drink choices. Stables restaurant accessible from the hotel with loads of character

Alistair Nelson, Owner at Beamish Hall Country House Hotel, responded to this review
Thank you so much for the brilliant review and recommendation. We are thrilled to hear that you enjoyed your recent stay at Beamish Hall and everything hit the mark for you. I have passed on your great feedback to the whole team who were thrilled to learn of your high praise. Thanks again and we look forward to welcoming you back to the Stables sometime soon. Alistair The Beamish Hall Team

"Despite the rain the kids loved it."

5
BurnsandFrance, Gateshead, United Kingdom 08/05/2021

Took daughter and 3 grandkids to the wonderland walk. It was pouring with rain but it did not dampen the fun. Lovely walk they all loved the Alice themed attractions. Very covid aware we all felt safe. Oh and good fun jumping in the puddles. Good parking and well sign posted.

Alistair Nelson, Owner at Beamish Hall Country House Hotel, responded to this review
Thank you for taking the time to leave us this fantastic recommendation. We are delighted and thrilled to hear that your family had such an enjoyable time at our new Adventures in Wonderland event despite the rain. We will be sure to share all of your comments with the whole team behind the event and we hope to welcome you back to the hall this Summer! Thanks again, Alistair The Beamish Hall Team

"1st post lockdown trip and didn't disappoint "

5
ndw78, Newcastle upon Tyne, United Kingdom 18/04/2021

We came for the wonderland walk and had a fabulous day. 1st time we've ever been and definitely be back to have a go in the unavailable areas The walk is Alice in wonderland theme and they attention to detail and time spent on it is clear. There's so much to look at and activities to do. Plenty of sanitiser available as well and all socially distanced Afterwards we played on the green for a while before having lunch in the stables (pre book if you can) and then played some more on the field next to the car park There's a play park and ropes area but they're closed at the moment but even without them. You could easily stay the whole day Plenty spaces for everyone to park and free. When leaving I noticed a public footpath across the way where people could walk their dogs but dogs aren't allowed inside the woodland walk

"Ended up with a refund.."

3
Adventuregals14, Sunderland, United Kingdom 14/04/2021

We actually ended up with a refund of around £80 due to the disappointing stay that we had at Beamish Hall. I had booked the Lily feature room as we were very recently engaged as well as my partners 30th birthday. I ordered Prosecco for the room pre-arrival, breakfast and booked dinner at the restaurant for the evening of our arrival. When we arrived, we waited around 10-15 minutes to be checked in. When we finally got to our room, the room was nice, although didnt look anything like the photos on the website and certainly not worth the £266 I was paying for the night. One of the windows had a giant crack and needed to be replaced, the room was freezing cold upon arrival and had to request the heating was switched on. There was a lot of dust on the window ledge (could sit on the window ledge). The room had furniture missing, which seemed odd and as I had explained the reason for the stay, therefore asking to make it as special as possible - we were treated quite poorly. We called down for some soft drinks and snacks around 9/10pm and was told we could get coca cola but no snacks as they didn't do any or any kind of room service - which also seemed odd? When the drinks did arrive, they were very flat! Upon check out, we were asked how our stay was and my fiancée was honest and explained how disappointed we both were - the receptionist was apologetic and gave me a £70 refund. Unfortunately, receiving the refund still didn't make us feel any better, the disappointment was already upon us. Sadly, my fiancées 30th and our engagement wasn't ideal at Beamish Hall Hotel. Unsure if we'll return, certainly not at that price in such a poor room with poor service.

"Lovely stay despite problems with drains"

4
James1380, Houghton-le-Spring, United Kingdom 05/11/2020

Arrived for lunch at the stables which was amazing. Hotel is beautiful and the room equally, internet was a bit hit and miss for strength and connectivity. One disappointment was the drains in the bathroom blocking on two occasions. Once causing water to flood out of the toilet when the bath was emptying for some more cold water. Unable to use the gorgeous shower as the water didn't drain away. Breakfast was at the stables restaurant; this was very nice and the staff were very good. Despite this disappointment my wife and I enjoyed our time here and would look forward to coming back (hopefully without the issues).

"Jane & Steve"

5
User 03/11/2020

Thank you to all the staff for such a welcoming & warm stay, everyone has a true passion for Beamish Hall & their job, nothing was too much trouble and all were more than accommodating. An extra thank you to Shaun & Julie for sharing their knowledge & passion of the Hall. The owner should be very proud of very member of staff. We will definitely be returning.

"Fantastic fireworks display "

5
influencingbusiness, Stanley, United Kingdom 03/11/2020

Welldone Beamish Hall! What a great idea to be able to come up with a socially distanced event and allow us to have a little something to look forward to in these uncertain times. We had an amazing evening! Great value for money and very well organised! It was so emotional at the end when everyone showed their appreciation in the form of beeping and flashing! Thank you to all the team!

"Just Fantastic"

5
User 23/10/2020

Myself & my partner decided to stay overnight on one of the packages the website offers as most of our holidays had been cancelled this year. Beamish Hall is a little gem of a place located just off the motorway really easy to find & very near to the Beamish Open Air Museum. With a very warm welcome from Debbie we cannot fault the staff, cleanliness and food will definately return well done to all especially with the Covid precautions in place.

"Date night"

5
User 11/10/2020

Booked the date night deal for our 10th wedding anniversary and we loved it. Wine and chocolates in room are a lovely touch. Had no signal or WiFi in the room but it wasn't too bad being cut off from the world for a while. Evening meal and breakfast in the stables was fantastic. Will definitely be back!

Matthew Dahlberg, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Sarah, Thank you for the lovely 5 star review, I am really pleased that you enjoyed your date night, its always good to escape from all the usual stresses of daily life especially during these difficult times. I sincerely apologise for the WIFI problem that you suffered, I have made note of this and will ask the housekeeping team to monitor the situation so I can escalate any issue to our supplier. Thank you for your kind comments regarding the Stables Restaurant, I will ensure this is passed on to the chefs and the service team. I really hope that we will see you again in the very near future, please do not hesitate to contact us direct with any reservation requirement. Kind Regards and stay safe

"hotel stay."

5
User 06/10/2020

we were treated as royalty, nothing was to much , staff very friendly ,hygiene top of the class wonderful stay. grounds were lovely well kept, wonderful display of flowers and plants, the stables for dining was fantastic, would recommend everyone visit, treated with kindness chef world class.

Matthew Dahlberg, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Helen Thank you for the fantastic review, I am so pleased that you enjoyed your stay here at Beamish Hall. I'm sure the chef will be over the moon when he reads this, they are often forgotten so thank you for that. I will pass on your comments to the owner and his son, I know that they both spent a lot of time and energy keeping the grounds maintained during the hotel lockdown. I do hope that we will see you again in the very near future, please do not hesitate to contact us direct with any reservation requirement. Kind regards and stay safe

"Good hotel"

4
JaneS35, Hartlepool, United Kingdom 04/10/2020

The hotel itself is lovely, but our room was very tired and on reflection we should have asked for a better room. However the bed was very comfy and the bathroom pleasant. We were very impressed with the Covid measures that were put in place and felt entirely safe. What made our stay was the staff in the restaurant, what a lovely helpful bunch of people. The food was excellent too and we will be back even if we don't stay in the hotel.

Matthew Dahlberg, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Jane Thank you for the positive review and your kind comments about our Covid measures. I will hopefully reassure you when I say that all of our bedroom stock has, or is in the process of undergoing either a refurbishment or refresh. We were of course delayed by the complete lockdown in March. I will ensure that your lovely comments about the Stables restaurant are passed on to the team, I totally agree they are a lovely bunch of helpful people. I do hope that we see you again soon, please do not hesitate to contact us direct with any reservation requirement. Kind Regards and stay safe.

"Night get away"

5
Taurus-1989, Hartlepool, United Kingdom 02/10/2020

We stayed here after it reopended due to covid. It was quiet simply perfect. The room which we stayed in was enormous and the bathroom was equally as big and amazing. The hotel room was lovely and clean and all staff were following COVID social distant rules and all wearing mask as were the guest. Would highly recommend.

Matthew Dahlberg, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Taurus, Thank you for the 5 star review and for taking the time to post it. What a lovely comment "quiet simply perfect". Also, thank you for highlighting the fact that all of our staff are heavily focused on our Covid safety measures, we have allocated several members of team as Covid safety monitors, we keep each other right. It always pleases me to read when our guests highly recommend us, it makes all the work worthwhile. I notice that you are not too far away, so I hope that we will see you again in the very near future, please do not hesitate to contact us direct with any reservation requirement. Kind Regards and stay safe.

"Dirty"

1
WARDNIN, Southport, United Kingdom 02/10/2020

Really grubby My room had toe nail clippings on the carpet,I moved the chair so I could watch the TV and saw a spiders web the size of a dinner plate ,also when I moved the chair the back fell off it Looks nice building but would not go again

Matthew Dahlberg, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Wardnin, Sorry for the delay in my response, obviously I was really disappointed to read this review, the moment I saw it myself and the Head of Housekeeping went to the room to investigate it. I won't try and get into "there was or wasn't" on this platform but I think you will see from the huge majority of our reviews that we take our cleaning standards very seriously here. I do apologise that we didn't meet your expectations on this occasion and it is of course your right to say that you wouldn't come again. Kind Regards and stay safe

"Great service"

5
User 01/10/2020

A lovely , welcoming hotel which has retained many of the buildings original features..We stayed in room 101 , ....a large , comfortable and very clean room. The food was very good value and the breakfast was excellent. The staff throughout were great.....a difficult job at the best of times made considerably harder due to the current restrictions....the service was superb from reception staff to restaurant staff. I would happily stay again if returning to the area.

"Stately and charming "

5
gelias51, Brighton, United Kingdom 30/09/2020

We loved this hotel. It was everything that you expect from this class of hotel even in these difficult times. Very covid aware but retaining a certain ambience. The breakfast at the Stables was second to none and the evening meals reasonably priced with a good choice of drinks. I only wish i lived closer. I would be a regular here.

"Amazing Stay"

5
TheLadyP2017, Sunderland, United Kingdom 30/09/2020

I booked a night away for me and my husband after let's face it a pretty tough 6 mths. We didn't get to celebrate his 40th as planned mid year or our wedding anniversary due to Covid19 and to top it off my husband lost his beloved mother. I contacted Beamish Hall cos email and got a lovely lady called Lauren who looked after me and informed me of a great deal called "Date Night" it was a 1 nigjt stay with a 3 course evening meal in The stables. Wine chocolates and a rose in the room on arrival and breakfast in the morning. I upgraded to premier room which was out of this world. Upon arrival it was clear all covid related protocol was being followed and although our new normal is very strange and unsettling they made it very easy and stress free to check in. Our room was beautiful and very relaxing. My husband was blow away at how beautiful it was. We had a huge room with plenty of space and a double Jacuzzi bath and walk in shower. The meal on the nigjt was delicious and all served in a timely manner by a lover bunch of waiting staff. Finished off with a few cocktails. Our night sleep was great very comfortable and quiet and breakfastbthe next day was outstanding. We will definatly be booking again

"Perfect Night Away"

5
User 29/09/2020

Booked this as a night away for my partners birthday on a recommendation and I would 100% recommend to others. We had a premier room which overlooked the front entrance of the hall. The bed was one of the best I have ever slept in, you sank into it and didn't want to move. One of the things that had us book a premier room was the double jacuzzi bath which was a perfect way to relax.The staff were incredible and professional, nothing was too much for them. Upon reaching Beamish Hall my partner chose to inform me he had forgotten to pack his toiletries and iron his shirt, so we rang down to reception and within 5 minutes there was a polite gentleman at our door with an iron, ironing board and toiletry set. The cleanliness levels were obvious, especially in the current climate and we could not fault it. We will definitely be visiting again, and hopefully soon.

"A beautiful setting"

4
paulasdogs, Blackpool, United Kingdom 24/09/2020

We where wanting to visit Beamish Museum. Discovered hotel while browsing the internet. Such a shame we had to visit while Covid restriction was in place. This hotel was very pretty. Clean rooms great service. Lovely setting. Will visit again.

Matthew Dahlberg, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Paula Thank you for the 4-star review and for taking the time to post it. I totally agree, difficult and testing times for everyone at the moment, but it's great to see that you and many others have the confidence to "get away from the same four walls". We are doing everything we can to offer the same hospitable and friendly service here at Beamish Hall whilst ensuring our guests and staffs safety by following government guidelines, I'm sure that the museum is doing the same. I do hope that we see you again in the near future and hopefully with less restrictive measures. Please do not hesitate to contact us direct with any reservation requirement. Kind Regards and stay safe

"Mediocre for a 4star"

4
jmp12869, Inverness, United Kingdom 24/09/2020

Whether it is due to the pandemic or hotel unsure. Staff are friendly and helpful and happy to help which is great. Our room was pokey but changed without any problems but they are small for a delux room, there is very little space in the bathroom for any toiletries I would rather not have to put the round the bath. The rooms are rather noisy as you can hear the next door tv without a problem. We could hear the adverts and the programmes. The beds are very soft and suspect the mattress are not turned regularly. Hallway lights are on all the time with no dimming with lights the room up through the night. If you like a dark room you will need to cover the door. The stables has lovely food but not breakfast. Avoid the scrambled egg as it has an odd taste, the toast is soggy as not brought on a rack to allow the steam to escape. Signage is required in the stables in relation to ventilation you will need a jacket with the doors staying open. We have stayed in much nicer 4 and 5 star hotels. But it is all down to personal taste and you much also make up your own mind whether this hotel is for you.

Matthew Dahlberg, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear jmp12869 I feel I should thank you for the 4 star review, though its seems the only thing you felt positive about was the staff. I will, of course look into the negative points you have raised, some I agree with some I don't, but I realise everyone is entitled to an opinion. I will assure you, the team is working tirelessly to ensure our valued guests are looked after and enjoy their stay, this is reflected in our feedback. 80% of our TA reviews are either 5 star or 4 star, so I feel we are heading in the right direction. Kind Regards and stay safe

"Fantastic"

5
jaynec101, Blackburn, United Kingdom 23/09/2020

Booked a 2 night stay to visit beamish Museum, which is a 2 min drive away. If you were fairly fit you could walk. Ok, so the hotel. Set in beautiful grounds. Our room. We stayed in 212. No view but we were not in the hotel room long enough, so that was ok. Bathroom was huge with a bath and separate shower. There was a bit of a musty smell when we first went in but it wasn't there all the time. The bed is huge and far too comfy! Plenty of tea and coffee. Spotlessly clean. Breakfast. Plenty of choice and delicious food. Evening meal in the stables was delicious too. To say we are in the middle of a pandemic the staff go above and beyond without spoiling your stay. They are the most polite,hard working people and they made our stay exceptional. I will, hopefully, be staying here again. I could not fault it whatsoever. Well done!

Matthew Dahlberg, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Jaynec Thank you for the fantastic 5 star review and the way you have described your time with us, I will certainly look forward to reading this out at our next team meeting. I must also thank you for recognising our superb team here. They are a credit to Beamish Hall and it always pleases me when our guests recognise all the hard work they do and the fact that they do it with a smile on their face (under their face shields)! I hope that you will come up and visit us again soon, please do not hesitate to contact us direct with any reservation requirement. Kind Regards and stay safe

"Lovely hotel"

5
Peter S, Warminster, United Kingdom 21/09/2020

stayed for a couple of nights last week, overall had a great stay staff were friendly and helpful and food was great , if i stayed again i would probably upgrade from a Classic room as it was just a bit too small

Matthew Dahlberg, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Peter, Thank you for the 5 star review and for taking the time to post it. I am really pleased that you enjoyed your stay here with the Beamish family. I hope that we do see you again in the near future, please keep an eye on our web site for all future deals and upgrades. Kind Regards and stay safe

"Fantastic stay"

5
User 19/09/2020

Wine, rose and chocolates in the room was the start of a lovely stay. An evening of food and wine in the restaurant was excellent, the choice and portions were plenty, catered for all tastes and were served by friendly and professional staff.

Matthew Dahlberg, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear A57 Pearson, Thank you for the fantastic 5 star review, I am really pleased that you enjoyed your stay here with the Beamish family. I will ensure your kind comments are relayed to the team at our next meeting. I hope that we see you in the very near future, please do not hesitate to contact us direct with any reservation requirement. Kind Regards and stay safe

"Very disappointed"

3
anitar623, Maidstone, United Kingdom 16/09/2020

Very impressive from the outside but not very helpful staff, checked in just after 4pm and was given the choice of only two time slots in the morning for breakfast, 7am or 9:45 was not informed that we had to book a breakfast slot. Bed far too soft, woke up with a bad back ache after only one night and no plug by the bed to charge your phone. No information in the room about room service or about the bar/restaurant. View from room terrible. Breakfast was ok but nothing special. Beautiful manor house and the surrounding grounds. The waiting staff in the restaurant where friendly and helpful.

"Impressed us yet again - wonderful stay"

5
391JohnT, Sunderland, United Kingdom 14/09/2020

We stayed on a Saturday night and chose a delux double room which was slightly discounted and we were absolutely delighted with the spacious two-windowed room we received, with a pretty view over the stables courtyard (see picture). On arriving at the Hall, Debbie on reception recognised is from the past and was a perfect introduction to our stay, with nice authentic chats. Our room (219) was very spacious, with a sofa, dressing table, console table and two wardrobes and the bed was very good size. The two sash windows were really nice to open for fresh air as it was a warm September day/evening. We dined and drank in the Stables restaurant on the evening, which was excellent (see other review). We will certainly be back. Thanks again to the staff for a truly lovely COVID safe and grand stay.

Matthew Dahlberg, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear John T, Thank you for the "impressive" 5 star review and for taking the time to post it. I am so pleased that you enjoyed your latest visit back to the Beamish family. I will ensure that I pass on your kind words to all the staff, it makes it all worthwhile during these difficult times when they see their hard work recognised. Also many thanks for your comments regarding the Stables restaurant, I know that the vast majority of our customers appreciate that we are pushing ourselves to the maximum to ensure our guest and staff safety is assured, while at the same time introducing 3 new menus since 4th July as the food/liquor supply trade has allowed us. I am constantly amazed at the flexibility of our team, I am lucky to work with them. I look forward to seeing you again soon, please do not hesitate to contact us direct with any reservation requirement. Kind Regards and stay safe.

"Service Please"

2
Shahzeen, Durham, United Kingdom 14/09/2020

We love the ambience of this venue, the Stables courtyard on a sunny day is unbeatable. Sadly the quality of the service and the food has fallen terribly. Our party sat outside as instructed by the signs to await table service. After 15 minutes I went in to get served only to see five staff members hanging around the bar! We ordered Sunday lunch and it was very disappointing. In the last 12 months standards have fallen off the cliff here. Hopefully it'll pick back up again but we won't be rushing back.

Matthew Dahlberg, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Shahzeen, I am disappointed to read that you feel that "standards have fallen off the cliff", I do believe like us, all restaurants are trying their very best to operate as safely as they can within the restrictions that have been placed upon them. This has involved limiting the amount of staff on shift, a reduction in tables available, reduced menu's and of course at times, a longer wait time to name a few. I have noted your comments regarding the food and will ensure that the chef is aware. Kind Regards and stay safe

"Beautiful hotel with ecceptional service"

5
carolmcfarlane0409, Kilcreggan, United Kingdom 05/09/2020

The hotel and grounds are beautiful. We had a lovely room and the bed was so comfortable we awoke relaxed andvrefreshed. The staff went over and above to make sure our stay was wonderful. The restaurant food was fantastic and and we will definately be back.

Matthew Dahlberg, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Carol, Thank you for the superb 5 star review, I am really pleased that you enjoyed your stay here with us. I will pass on your kind comments regarding the grounds to the owner and his son, they will be very pleased to hear that their work is appreciated. I will also pass this review on to our lovely staff, again it is always nice to read that they are appreciated, we are certainly lucky to have them here with us. I am really pleased that you will "definitely be back", please do not hesitate to contact us direct with any reservation requirements. Kind Regards and stay safe

"Short Break"

4
User 29/08/2020

Hotel and grounds lovely and would recommend again. We were a family of 4 with two children under 10 who loved the tree swings. The only issues were breakfast is expensive as they charge the same price for everyone and you don't get much for what you pay for. The other problem was that we couldn't eat in the restaurant the first night as it was fully booked due to the Eat Out to Help Out. It was obviously booked up by non guests booking the tables in advance. It left hotel guests having to drive out elsewhere for dinner. Not very good when you book into a hotel only to be told you cannot eat there! Overall thought it is a lovely place to spend a couple of nights.

"We chose Beamish Hall for our first outing since lockdown was relaxed."

3
User 28/08/2020

Booked in on a two-night Wine & Dine package. First impressions an impressive building and grounds well maintained. Check in was quick and easy. Our package was based on a classic room, we'd opted to upgrade to a deluxe which turned out to be nothing special. Service in the restaurant appeared to be chaotic, but the meal was first class, when it arrived. Staff were apologetic blaming the governments “Eat Out” scheme for being as busy, maybe that's why they forgot our complementary bottle of wine! The resident's lounge was closed, so only the choice of sitting outside or at reception, which was a good couple of hundred yards from the only open bar. Booking breakfast for our second morning turned out to be a stressful experience. Apparently, there wasn't enough available time slots to accommodate all residents. However, we were offered the option of having our cooked breakfast served in our room, with the £3 per head room service subsidy being waved. After perseverance we were eventually found a slot. Checkout was a swift affair, mainly because the receptionist was more intent with continuing her conversation with a co-worker, none of the expected pleasantry's like, “Did you enjoy your stay? “were exchanged. In conclusion Beamish hall is a majestic location and building, our room was clean and adequately furnished, but missing the “Wow factor”. More focus directed towards residencies than casual trade in their restaurant would go a long way to enhance the experience.

"One night away - could easily spend longer."

5
User 28/08/2020

Spent a lovely night here with good friends. Lovely surroundings inside, woodland walks and a garden centre in the grounds. Great food and wine in The Stables and everything felt very safe. I would definitely recommend! x

"VISIT TO BEAMISH HALL HOTEL AND MUSEUM"

5
hastietodd, York, United Kingdom 27/08/2020

Wonderful stay made even better by the twenty five per cent discount on the entry to museum provided by the hotel. The hotel service and staff were excellent. Rooms are specious and well furnished and the location is an ideal base for the museum and for visiting the many places of interest round about

"Another brilliant stay at Best Western Beamish Hall Hotel"

5
User 25/08/2020

We stayed in the Iris suit absolutely beautiful and as usual the champagne on ice was ready for us arriving. The overall ambiance has got even better with the gardens and feature rooms being upgraded. Service as usual was top drawer and cannot be faulted and all staff went out of their way to make our stay a fantastic experience.

"Stayed the night at the hotel"

4
User 24/08/2020

The staff on reception were first rate. We couldn't get into the stables for a drink only for food, it was raining heavy and no where to sit under cover, the lovely staff on reception went the extra mile got us a place to sit where one of the staff brought us drinks what was a bad start ended up as a lovely stay. We ate on the evening food was lovely as was the breakfast w, e called into the garden centre girl was lovely bought a very unusual plant and an outdoor antique very quirky stuff and a lovely fairy garden a massive thank you to the girls on the reception and to the guy who served us xxxx

"Lovely Stay"

4
maeve1809, Washington, United Kingdom 21/08/2020

My friends and I had a lovely overnight stay at Beamish Hall Hotel. Everywhere was spotlessly clean and the food was good (I particularly liked the breakfast - and not because it was complimentary). I will definitely consider going back some time in the future.

"Classic hotel but tired"

4
dfhughes65, Lancashire, United Kingdom 19/08/2020

overall a lovely stay, grounds lovely for an evening stroll and a very nice courtyard for evening drinks. Room shows age of building as little tired and worn but spacious and well equipped. Lift was broken so had to climb 4 flights of steep stairs with luggage..Food was wonderful in the restaurant would return but would ask for a more modern/ newly decorated room.

"Food"

4
Debbie H, Sunderland, United Kingdom 18/08/2020

Room was amazing, clean and comfortable, we have stayed here a few times and always had a lovely experience however this time we were very disappointed with the service and quality of the food in The Stables Restaurant, we waited at least 30 mins to be served, I had to go and ask if they would take our order, waited ages for the meal which was not their normal standard, breakfast was the same, scrambled eggs looked as if they had been done in the microwave

"A gem of a hotel"

5
Jooney216, Bury St. Edmunds, United Kingdom 16/08/2020

The hotel is set in beautiful surroundings, which are maintained to an excellent standard. The hotel also has it's own garden centre. It is also a good base to explore Durham & other beautiful places & being close to the famouse Beamish museum. All of the staff were very friendly, professional and helpful, nothing was to much trouble, even though they must be working under very different & sometimes difficult conditions due to the current Covid19 situation. The hotel is tastefully decorated with lovely period furnishings sympathetic to it's era, rooms were light & airy with stunning views. Good facilities. Lovely powerful shower. The stables restaurant serves excellent quality food, reasonably priced. Good choice of drinks. Lovely courtyard. Social distancing & related health & safety carried out effectively. The rooms had minimal information in them, although there is an info card. We didn't see the info regarding having the room cleaned. One has to hang your preferred instructions on outside of the door. (Maybe this could be highlighted) My mattress on the twin bed kept migrating to the left! This is probably due to a modern mattress on an antique bed.It didn't detract from the comfortable sleep, these were minor irritations. We would certainly return for another stay there.

"Simply Fantastic"

5
charlie3598, Sheffield, United Kingdom 16/08/2020

As we arrived at Beamish Hall I was firstly wowed by the exterior, the grounds are maintained very well and the hall it's self looks fantastic, As you make your way to reception you are greeted by some of the friendliest staff in the hospitality industry, check in was a quick process and we was soon on our way to our room, Our room was number 102 and once again as we opened the door to our room we was wowed, the room looked beautiful and so spacious, the addition of the jacuzzi bath really put the finishing touch onto the room. I recommend the hotel to everyone!

"Usually top class"

4
malcolm381, lockington 14/08/2020

We stay here regularly and have a couple more trips arranged already. We had a lovely meal in the stables for my wife's birthday with very attentive staff. However, when we got back to our room and my wife wanted to use the jacuzzi bath she was very disappointed to find black slime/scum coming out when the jacuzzi was switched on. This was a seriously disappointing end to her special day and one I would have to say is very much out of character.

"Stunning hotel"

5
brettarmstrong85, Manchester, United Kingdom 10/08/2020

Our first stay at this hotel and the first since covid 19. The hotel is absolutely stunning, the room was incredible & all the staff were lovely. They had plenty of hand sanitiser available, all staff wore masks and the hotel felt safe and clean The only issue was the wifi which wasn't very easy to connect too but we Only needed it to video call our son which wasn't a big problem Thank you for a wonderful stay, we cannot wait for our next visit

"Nice food friendly staff"

4
GuildfordDave, Guildford 04/08/2020

We stayed here 5 nights at the end of July 2020 and had the smallest room they offer which suited us as a base. No fridge in the room but the bar staff in the Stables Bar were happy to chill any drinks we had in the bar fridge and also let us take ice cubes back to the room. Very clean room including the en suite and we had a comfortable stay. The breakfasts are very nice and a variety of cooked breakfasts are available including poached eggs and kippers. The Stables Bar does very nice food and we ate there 3 nights. I would advise book direct rather than through Booking.Com etc - you should get a better deal.

"Mr Machin"

3
_debbiepaskell, Sheffield, United Kingdom 28/07/2020

Nice hotel but pictures advertised are not the rolms you get. We was given a much older room. Had no hot water all night at all .. complained twice and was told they forgot to put the immersion heater on!!!!had to boil kettle around 10 times to get a hot bath. Water pressure so slow took an hour to fill bath with tepid water!!! Wont be staying again!!!

"Bought a two night package with meal and breakfast"

4
Marilyn G, Surrey, United Kingdom 27/07/2020

We enjoyed the stay at this hotel. Our room was probably one of the more old fashioned rooms in comparison to what is shown on the television monitor advertising the hotel stay. The breakfast was nice and the evening meals with complimentary wine were really good. I would recommend staying at this hotel if you want to visit Beamish as it is just up the road.

"Cancelled rooms"

1
User 21/05/2020

Beamish hall have refused to refund £200 for 4 rooms that were booked for a wedding today they have moved the rooms to 2021 without any discussion with me they are rude in emails in response to requesting refund and do not return phone calls. They have a no cancellation policy which I understand but I have not cancelled they have despite telling them I have taken legal advice and they should refund the deposits but they have still refused to provide me a refund.

"Elsdon Wedding"

5
User 29/03/2020

We had the most amazing 2 days for our wedding. Both us and our family and friends were ober the moon with the effort put in to our stay from all the staff involved. We can not thank the staff enough. Highly recommend.

"Beaming at beamish hall"

5
stuartshackleton2912, Liverpool, United Kingdom 21/03/2020

Great hotel with lovely staff.....the gardens need some tlc and atd but what a building ....very elegant this large historic building is outstanding architecturally and with just a little hard work in the garden this could become one of the top places to stay in the NE

"Historic Hotel"

4
AzzyBaby, Newcastle upon Tyne, United Kingdom 08/03/2020

Fabulous old property with interesting architecture and internal decor. We were attending a friends wedding and staying over for the night. The room for the wedding ceremony was ornate but the accoustics were terrible and we couldn't hear or understand what anyone was saying. There was no PA system and if there was it would have made things worse. They really should do something about the acoustics in this room. Acoustic panels and some heavy drapes at the windows would help. The other problem was the seating that was provided, it was the most uncomfortable chairs with very small seat area and very straight backs. These same chairs were used in the wedding breakfast dining room and the same room was used for the evening entertainment. So by the end of the evening you will have had a most uncomfortable day on these seats. Not satisfactory for a place like this that is supposed to be a quality venue for weddings. The staff were pleasant and efficient and the bedroom we had was fine with old fashioned furniture and bed. But for the £135 we were charged (without breakfast) it wasn't good value at all and I wouldn't stay there again at that price.

Matthew Dahlberg, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear AzzyBaby, Thank you for the four star review and for taking the time to post it. Also thank you for your kind comments regarding our beautiful building. I will certainly make a point of listening to the acoustics in the ceremony, this is the first complaint I have received about this during my present time here and the 8 years that I was here prior. The chairs that were at the wedding were actually supplied by an outside company at the request of the bridal party, so this is not our standard chair, though I will pass on your comments to the supplier. You also mention a room rate of £135 without breakfast, we do not have such a rate, so I can only assume that this was booked via another agent/site? Once again, thank you for your feedback, I will pass on your kind comments regarding our staff to all those involved. Kind Regards

"Stunning hotel!!!"

5
Angierrington, County Durham, United Kingdom 07/03/2020

My husband and I were gifted a stay here for a joint birthday present, the staff were so helpful, the restaurant the stables was amazing, food was exceptional. We stayed in room 2 which was just gorgeous, I should have asked for a duvet, as the blankets were sparce. We also had a visitor in the room in the form of a ghost. I cant explain it, but there was definitely a ghost with us. Please dont be put off by this, I love beamish hall and give it definite 5 stars. *****

Matthew Dahlberg, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Angierrington, Thank you for the fantastic 5* review, I am really pleased that you enjoyed your stay here. I am confused about your comment "I should have asked for a duvet, as the blankets were sparse" as all of our bedrooms have duvets? If you are into our "resident ghosts" you may want to join our "Ghost Hunt" event, our next one is 18th March. Once again, thank you for the superb review, I hope to see you again in the near future. Please do not hesitate to contact us direct with any reservation requirement. Kind Regards

"Really enjoyable stay"

5
markdriscoll22, Southampton, United Kingdom 25/02/2020

Thought it might be a historic building modernised to the extent that it kinda loses it character. But it wasn't, great compromise between modernity and history, bedroom especially, love the tapestry type stuff and olde worlde furnishings. Staff really friendly and hardworking, dinner lovely and tasty and I was asked on checkout it I enjoyed my stay, which might not be a big deal to some but means a lot to me; so many hotels of this price don't bother. Finally the ghost tour was brilliant, although tbh I've known Graham from Chillingham Castle, their loss is your gain. He not only unearths the amazing history but seems to attract the spirits too and his warmth, personality and passion is terrific.

Matthew Dahlberg, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Markdriscoll22, Thank you for the fantastic review and for taking the time to post it. I am really pleased that you have enjoyed your stay here with us. We have received some great feedback about the ghost tours and you are right, Graham is a fantastic. I am always happy when a guest mentions our staff, I am lucky enough to work alongside them and they are a great asset to the Beamish family. I hope that we will see you again in the very near future. Please do not hesitate to contact us direct with any reservation requirements. Kind Regards

"A gem of a place"

5
sazsi, Lancashire, United Kingdom 25/02/2020

We have just returned from our third trip to Beamish Hall, we cannot fault this place at all!! We stay in a premiere room with double jacuzzi which is just a delight and room102 has had a slight makeover this time and is just gorgeous! We love the Sunday roast in the Stables, so much choice and so much food!! The sticky toffee pudding is also to die for! The breakfast was perfect, we ordered it in the room for both mornings and with just a £3 tray charge, is just perfect to sit looking out onto the grounds! We were lucky enough to have snow whilst we visited and it looked amazing, certainly didn't put us off walking to Beamish Museum (our car wouldn't make it up the hill ) there are so many lovely walks from the hotel too!! The old train track opposite the entrance is a great walk too but must say, walking boots or wellies are a must! Finally all of the staff are so friendly and can't do enough for you!! So thankyou Beamish Hall for another great stay and we will definitely be back in the near future!!

Matthew Dahlberg, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Sazsi, Thank you for the excellent review and explaining your journey with us. It always pleases me to read reviews where our guests understand the concept of Beamish Hall. I will ensure that the relevant departments receive this feedback during our weekly meeting. As I have stated in my previous responses, I am so proud of our staff, our owners create a family atmosphere and this seems to run through our team and to our guests. I will certainly look forward to seeing you again in the near future, please don not hesitate to contact us direct with any reservation requirements. Kind Regards

"Beamish"

4
ianwelsh2020, West Midlands, United Kingdom 20/02/2020

Lovely setting Lovely hotel Superb breakfast. Excellent facilities but mattress slopes towards window and mobile phones were useless. The hotel is an easy ride from the motorway in beautifull countryside. Despite the ifffy mattress we will return when next in the Northeast.

Matthew Dahlberg, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear ianwelsh2020, Thank you for the 4 star review and for taking the time to post it. I agree that the mobile phone network on some service providers is "useless" around Beamish. I have asked housekeeping to check out the issue with the mattress, this will be an easy fix, but I do apologise for the disturbed sleep. Great to hear that you will return, I hope that we are able to turn that 4 into a 5. Please do not hesitate to contact us direct with any future reservation requirement. Kind Regards

"Excellent food, lovely accommodation and friendly staff"

5
User 19/02/2020

I stayed at the hotel During February half term and had such a lovely stay. The lady on reception (Debbie) was very welcoming especially with regards to my young daughter. The food we had in the stables and service we received was excellent as was the breakfast. It's also fantastic that you are able to cater for vegans. My only slight niggle is that the shampoo/shower gel are in mini bottles and it would be better to have ones that are refillable so that it doesn't waste as much plastic. We will definitely be back.

Matthew Dahlberg, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Caroline-Ruth21, Thank you for the excellent review, of course, it is always pleasing to read that our guests have enjoyed their stay. I will ensure that your kind comments are relayed to the relevant departments during our weekly meetings, so I thank you on their behalf. I take the point about the shampoo/shower gel bottles, this has been something that the management have been talking about, reduction of waste and our carbon footprint. I am pleased to hear that you will definitely be back, do not hesitate to contact us direct if you need any assistance with your reservation. Kind Regards

"Very nice"

5
Vikki M, England, United Kingdom 16/02/2020

We stayed here the day before valentines day it was a lovely night. The room was clean and lots of amenities =) the bath was quite big aswell. The staff were really friendly too. I would recommend this place

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Vikki M, Thank you for the 5 star review and for taking the time to post it. I am really pleased that you enjoyed your stay here with the Beamish family; I am always proud when I read that their friendliness has shown through, I am lucky enough to experience it everyday. Thank you for the recommendation and your kind comments regarding the room, I will ensure that this is passed on to the housekeeping team. I do hope that we will see you again in the near future, please do not hesitate to contact us direct with any future reservation requirements. Kind Regards

"Delicious Afternoon Tea"

5
LynneBaz97, Durham, United Kingdom 16/02/2020

We last had afternoon tea here about six months ago and were really disappointed and even complained. People that care about their customers obviously love to hear when things are great but equally they need to know when something has gone wrong so it can be out right. Many thanks to Suzanne and her team for restoring our faith in this beautiful hotel that holds very dear memories for us as our daughter and son-in-law held their wedding reception here. Afternoon tea was just perfect from start to finish. The food is always amazing here but today's chef had a very light touch to the scones and all the beautifully decorated cakes and trifle which all looked amazing and tasted delicious. The service was excellent and exactly what we expect and usually receive when we visit this hotel and even though they were very busy today it certainly looked like everyone was well looked after. We would highly recommend afternoon tea here for anyone looking for something a bit extra special.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear LynnBaz97, Thank you for the excellent review and for taking the time to post it. It is really pleasing to read that the chefs and the Eden team have been able to restore your faith in our lovely hotel, especially as it has such fond memories for you. We have been very lucky in the recruitment of a very talented chef who has thrown himself into the afternoon tea offerings as well as future menu offerings within the Stables restaurant. I do want to highlight that, because you have mentioned Suzanne by name in this review, she will automatically be nominated for the employee of the month award, so I thank you on her behalf for that. Also, thank you for recommending our afternoon tea on this review, I hope that we will see you again in the very near future. Kind Regards

"Winter festival stay over"

4
jayscuba, newcastle 13/02/2020

We stayed for 1 night while attending the winter festival we booked a deluxe double room (room212 )but felt disappointed as itdidned feel deluxe. We had no view from the window and there was a low beam in the bathroom with no warning about it so had to duck overtime I went to use the loo..we could here next doors plumbing all night and the bed even though it was very comfy was very squeaky. The winter festival started very well good music and the DJ playing decent tracks .. but the last 3 hours he played none stop rave music..and the bands later on were a bit poor..so we ended up going to bed well before it finished. Overall we did enjoy our stay the staff were very friendly and helpful. And we might come back next year if they sack that dj...

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear jayscuba, Thank you for the 4* review. Firstly, I do apologise that you felt that the room wasn't to the standard of a Deluxe. Though I take your points on board, I will say that all of the bedrooms are rated through external agencies. Again, I except that the last 3 hours of the DJ playing was not to everyone's taste - it certainly appealed to the "movers and shakers" that nearly wore the floor out dancing. With three areas of different entertainment we didn't feel the need to ask the DJ to change to a different genre. It was difficult for him when the guests were baying for him to play more dance music. I am pleased that "overall" you enjoyed the stay. We will be looking at the entertainment for next year and I really hope that we will see you again. Kind Regards

"Hotel with character"

4
User 13/02/2020

Our daughter bought us an overnight stay with dinner at this hotel. Our room had old fashioned wooden sash windows in keeping with the age and character of the Hall but unfortunately ours rattled loudly all night due to strong winds. We found the hotel to be comfortable with lots of character, unfortunately we did not see any of the ghosts which are reputed to haunt this old property! We had dinner in the Stables restaurant, the helpings were generous although we both felt that the roast meat could have been more tender. Breakfast was not included in the deal so I opted for the cooked breakfast which, at £12.50 was rather disappointing in terms of what was provided on the plate. My wife had the continental breakfast and there was plenty of choice of cereal and fruit etc. All the members of staff were very pleasant and helpful.

"Winter Festival"

2
User 12/02/2020

Really looked forward to the Winter Festival after a great time last year, however, we were really disappointed. The choice of drinks was great however the music was not. Last year we had enjoyed the disco in the main hall. Sadly this year the DJ favoured dance/ rave music for a solid 3 hours! We aren't adverse to dance music at all but it was just too much. People were dancing but to be fair most were probably that drunk they would have danced to anything! The bands towards the end of the evening weren't the best so we were just wandering about or stuck in the mini rave. Really spoilt it for us and don't think we would return next year

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Louirow, Thank you for your feedback on the winter festival event. We have received a great deal of valuable opinion regarding the entertainment which I will incorporate into our event debrief. I believe that most people reading these reviews will understand that everyone has their own personal preferences regarding music and genres. It is therefore difficult for us to get it totally right for the one thousand people attending, though judging from the feedback, some bands were better than others which we can work on next year. Having attended the event myself, I thought that the DJ did an excellent job of playing to the crowd. It pleases me to read that you enjoyed the drinks offering, the manager involved has worked tirelessly to keep improving the selection and I will ensure he receives your comments. Kind Regards

"Winter Festival "

4
Donald M, Edinburgh 10/02/2020

Stayed 1 night for the recent winter music festival. Room was comfortable and practical but no view, just a brick wall and cooler/extractor fan outside the window. Service from hotel staff was efficient and professional and breakfast was very good. Great choice of drinks provided for the festival but more seats could have been provided, only a few hay bales which was a bit odd. The music was poor however which was a disappointment as I usually love live music. We only enjoyed one act (Yuma). Otherwise it was a pleasant stay.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Donald M, Thank you for the pleasant review and for taking the time to post it, I will be using your comments during our event debrief. We have received a great deal of opinion's regarding the entertainment, some positive and some negative. I'm sure that you understand that everyone has their own personal preferences regarding music and genres. It is therefore difficult for us to get it totally right for the one thousand people attending, though judging from the feedback, some bands were better than others which we can work on next year. I am pleased that overall, you had a pleasant stay, I do hope that you will join us again next year as I can assure you, that year on year we have acted on our guest feedback. Kind Regards

"Family wedding"

5
chippydonaldson, Sunderland, United Kingdom 04/02/2020

My daughter had her wedding reception here, so a large group of family and friends stopped here for the night, my wife and I decided to stop another night. What can I say the staff were so helpful with the preparations, and helped her through every step. The food was fantastic, great bar with a good selection of drinks. The rooms were beautiful and had great views looking out over the countryside. Breakfast was lovely, no rush and relaxing, can't fault the place, a return visit will be needed very soon

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear chippydonaldson, Thank you for the fantastic review and for taking the time to post it during what must have been, such a busy time for you and your family. I am really pleased to hear that our superb team exceeded your expectations, I know that they enjoy being a part of such a special occasion. I will ensure your kind comments are passed on to all those involved and I'm sure I speak for us all when I say that, we hope to see you all again in the near future. I would like to wish the happy couple a long and happy life together and to you and your family health, wealth and happiness. Kind Regards

"Stayed for a wedding"

5
cmcatcheside, Sunderland, United Kingdom 03/02/2020

Overnight stay while attending a family wedding. Lovely venue for such a special occasion. Rooms are individual and there was no noise from the wedding function filtering to corridors or our room. Would definitely stay again.

"Relaxing break"

4
emma11550, Newcastle upon Tyne, United Kingdom 02/02/2020

Had a lovely stay at the hotel. Room was huge and had everything we could need. Wifi easy to access and room was lovely and warm on a chilly night. Ate in the Stables. Nice menu and good service from friendly staff.

"A weekend away"

5
Belle B, West Yorkshire, United Kingdom 28/01/2020

Our first time visiting Durham and so happy we chose Beamish Hall.A beautiful building with lots of history and fabulous grounds.Stayed in a classic room which was spotlessly clean with a comfortable bed and crisp white linen...best of all a window seat!! Breakfast was superb and food atthe stables restaurant was also good quality and reasonably priced too. Lots to see and do in this lovely part of the North .

"Afternoon tea and the movies (calamity jane)"

5
User 20/01/2020

My partner and myself attended the afternoon tea with the showing of the film calamity Jane, the afternoon tea was lovely staff very attentive, we stayed the night in the hotel our 4th stay at this beautiful hotel in lovely grounds, exactly service from start to finish, we will certainly return

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear N1704EDpamelas, Thank you for the superb review and for taking the time to post it. It is always pleasing to hear that we have met or exceeded our guests expectations, this I agree, is down to our lovely staff and our beautiful building. It is great to hear that you will certainly return, please keep browsing our web site for our future events/offers and feel free to contact us direct with any further reservation requirements. Once again, thank you for the excellent review and we hope to welcome you again soon. Kind Regards

"Baby moon Visit"

4
JakW87, Lincoln, United Kingdom 19/01/2020

We stayed at Beamish Hall hotel 18/01/2020, the hotel/hall itself is beautiful and a beautiful setting. We paid for the Iris suit as this was a special occasion, the last weekend away as a couple before we become a 3. The room itself was wonderful, as was the bathroom. The only downfall was the plumbing, it was extremely noisy, like there was some sort of pump expelling the water. Also the corridor to the Eden room was very noisy.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear JakW87, Thank you for the positive review and your kind comments regarding the bedroom. I must apologise that your stay was let down by the noisy plumbing and the I suspect, the noise from guests going to breakfast in the Eden Room. I will ensure that the maintenance team investigate the plumbing issues, so thank you for bringing that to my attention. I hope that you will stay with us again in the future, please do not hesitate to contact us direct. Kind Regards

"New Years Eve Stay"

2
User 17/01/2020

The place looked tired and neglected. Booked a stay in a deluxe room for New Years Eve and was hugely let down. The noise was crazy from adjacent rooms and at one point i could literally hear someone on the toilet next door. There was also a service yard / area below our window and the housekeeping services were very close by. The bathroom had a low hanging beam on direct entry which was difficult to see because of the white tiles (no signage) and the mould around the windows next to the bath was disgusting. Breakfast was good but took ages to arrive. The fireworks display was good although the £25 entry fee for the stables bar was not good value. I have since had email contact with 2 senior members of staff about this with no resolution or care given even though they completed a full audit of the room and agreed with most of my points. John, Gateshead

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Nobodyreallycares, I do apologise that you feel that your complaint wasn't handled to your satisfaction and found the need to sign up to Trip Advisor to voice your thoughts. If I could ask you to make contact with one of the managers that you have previously spoke to (as you will have their email address), I will gladly review what they have responded to you and determine any necessary further action. Kind Regards

"New Year's Eve Carnival "

5
Tannerz, Durham, United Kingdom 15/01/2020

A fantastic family evening at the Beamish Hall New Year's Eve Carnival. We went as a family of four. We joined a table of another three couples, everyone mingled and made it a great evening. On arrival we were greeted by fire eaters and stilt walkers. There was a champagne reception and canapés. A singer and carnival acts performed. The food was great. Great atmosphere. Music and dancing. Fireworks at midnight then everyone came together for Auld Lang Syne. It was lovely, something different to traditional hotel disco and party nights. Hope they do it again next year!

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Tannerz, Thank you for the fantastic review and for describing your experience with us on New Years Eve. I must say that it was great to see the vast majority of the guests mingling together and celebrating the New Year in a "family environment". I would also like to thank our guests for including the staff in their celebrations, I know those of us who worked that night really enjoyed the atmosphere that you all created. Due to all of the lovely feedback we have received, we will be do it all again at the end of the year, so again, thank you for your superb feedback. Wishing you and your family a healthy, wealthy and happy 2020. Kind Regards

"Worth A Visit"

5
Joan g, Liverpool, United Kingdom 11/01/2020

Beamish Hall is a lovely place to stay, set in superb grounds, Has that lovely old feel about it (windows could do with updating though). Ideal place to stay if you are visiting Beamish Museum, which is only a short walk down the road. Ideal place to stay too for visiting Newcastle.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Joan G, Thank you for the fantastic five star review and your lovely comments regarding the hotel and grounds. I do apologise for the noise from the windows, but I'm sure you will agree that storm "Brendan" did his best to keep all of the North East awake that night. I have mentioned your comment to the maintenance team who will assess the action required to lessen the effects to our guests in the future. I hope you had a great time at Beamish Museum, it is an amazing asset to the North East. Wishing you and your family health, wealth and happiness throughout 2020. Kind Regards,

"Superb staff and fabulous venue"

5
User 05/01/2020

Visited here for a weekend away to a function, super slick check in at reception, beautiful room with stunning views. We were waited on/served by first class staff throughout our stay. Highly recommend this hotel. Breakfast was one of the best we have had with a huge selection, the waitress staff were extremely hospitable & very pleasant. No complaints at all.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Michellebellexx, Thank you for the "superb" review and for your lovely comments regarding our amazing staff and beautiful grand country house. I am really pleased to read that you enjoyed your stay here with us, I hope that we will see you again in the near future. Please do not hesitate to contact us direct with any reservation requirements. Wishing you and your family a healthy, wealthy and happy 2020. Kind Regards

"Club post Christmas party"

5
User 05/01/2020

This is the second time we have been to a party in the Winter Garden room. Had a fabulous meal (I had the salmon main and hubby had the beef) the waiting staff were well organised and friendly. We really appreciated the list of drinks on the bar which were on special offer - double gin and a bottled tonic for £6.50 was a really good deal. The function room was beautifully decorated again and our breakfast the next day was just what the doctor ordered. Hotel room lovely and clean with big thick fluffy white towels. Well done to everyone beamish hall - cracking job

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Bxsta, Thank you for the "cracking" review and for taking the time to post it. I will ensure that the staff involved with your party receive the praise they deserve. I hope that we will see you all in 2021 for your club post Christmas party, please do not hesitate to contact us with proposed dates. Once again, thank you for the super review and I wish all of your club members a healthy, wealthy and happy 2020. Kind Regards

"New Year's Eve 2019/2020"

5
129gailb, Newcastle upon Tyne, United Kingdom 02/01/2020

The hotel was absolutely fabulous start to finish. We were greeted very warmly into the lovely reception area with a real log coal fire by Elaine and Julie. We then went into our gorgeous room "The Lily". Oh my goodness it was just beautiful. A single roll top bath, the most unbelievably soft bed, gorgeous furniture and all over looking the lawn and grounds. Glass bottled water still and sparkling with Ringtons cookies awaited us. The ti=oiletries were lovely. x2 dressing robes. I asked for a champagne bucket and x2 flutes and nothing was a bother. We even managed to get room service and it was a busy New Years eve afternoon. The carnival celebration was out of this world. The food was phenomenal. We had a champagne reception. The entertainment was acrobats, fire breathers, stilt walkers and magicians. The tables were beautifully decorated. I can't say enough how superb the food was. Then just before midnight there was a choice of whisky or warm mulled wine to take outside whilst watching the fireworks which were unreal. They went on for 7 minutes. For all that we got I can't believe how cheap the tickets were and we are already itching to come back next NYE. The breakfast the following morning was divine. Cooked and continental. All served by lovely warm smiley staff who just made you feel so special. They are an asset to the Hall. Overall a fantastic 10 out of 10 day night and following morning and can't thank the staff enough for making it the most perfect New Year

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear 129gailb, What can I say, but - thank you for the amazing review and the way that you have composed it, describing your journey with us. I am so pleased that you have enjoyed the New Year celebrations with us at Beamish Hall, it is always good to see out the year on a high and start the new year with a smile on our face, it certainly appears that we have helped to achieve this for you. I enjoyed the evening myself, I personally felt that the crowd and atmosphere were just right and our lovely staff did everything that they could to enhance the event. I certainly hope to see you again for our next New Year celebrations, or maybe even sooner. Once again, thank you for the 10 out of 10 review and all of your fantastic feedback. Wishing you a healthy, wealthy and happy 2020. Kind Regards

"Superb New Year's Eve"

5
Janet D, Middlesbrough, United Kingdom 02/01/2020

Wonderful carnival entertainment, excellent meal and marvellous fireworks. Couldn't ask for anything better. The whole evening was special. Very good accommodation overnight in a clean and comfortable room and an excellent breakfast the next morning. Staff all very friendly and helpful.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Janet D, Thank you for the superb review, I am really pleased that you had a fantastic evening and enjoyed the hotels facilities. Over the next few months we will be planning our next "New Year celebrations" and I certainly hope that we will see you there. Also thank you for your kind words regarding the staff, they can so easily be taken for granted I like you, do not take them for granted and I believe they did us all proud. I was also pleased to see all the interaction between our guests which definitely added to the event and it's atmosphere. Once again, thank you for taking the time to post this review, I wish you and your family a healthy, wealthy and happy 2020. Kind Regards

"Christmas at Beamish"

5
NanaJean17, St. Albans, United Kingdom 02/01/2020

What a magical time at Beamish Hall Hotel for Christmas. We booked a 3 night stay to celebrate Christmas with family and were not disappointed. The drive to the front of the hotel set the standard for the whoe stay.... very impressive, the reception area was stunning as were all of the dining rooms. Our room was beautiful, plenty of storage with a very comfy bed and a lovely hot shower. Staff ere amazing and the food superb. Nothing more to say really.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear NanaJean17, Thank you for taking the time to post this magical review. It pleases me enormously to hear that you enjoyed all aspects of your Christmas stay with the Beamish Hall team. I certainly hope that you consider staying with us again in the near future and of course for Christmas 2020. Please contact us direct should you need any further reservation requirements. Once again, thank you for the amazing review, I wish you and your family a healthy, wealthy and happy 2020. Kind Regards

"Wonderful New Year's Eve"

5
Snu1, Stokesley, United Kingdom 02/01/2020

We stayed here for New Year - attended the meal and entertainment. Food was excellent and service was friendly and efficient. Breakfast the next day was also very good. A magician, carnival entertainers, singer, disco and fireworks added up to a memorable evening.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Snu1, Thank you for the lovely review and for taking the time to post it. I am really pleased that you have enjoyed the New Year celebrations here at Beamish Hall and I thank you for mentioning what was involved during the evening. I hope that you are able to join us again at the end of this year for our next big NYE celebration. Once again, thank you for the super review, I wish you and your family a healthy, wealthy and happy 2020. Kind Regards

"Perfect Wedding Venue"

5
Mike_Scanlon, Hartlepool, United Kingdom 30/12/2019

Good food excellent service a perfect wedding venue. My daughter's wedding was excellent, spacious rooms everything timed to perfection. Knowledgeable helpful and polite staff and a choice of dining rooms and a ballroom.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Mike_Scanlon, Firstly congratulations to your daughter and her husband. Thank you for the excellent review, I am really pleased that you thoroughly enjoyed your daughters wedding here at Beamish Hall and that the staff helped to make the day so special. I know the staff will be really pleased that you have taken the time to post this review, so many thanks again for that. I do hope that we will see you all in the future, please do not hesitate to contact us direct with any reservation requirements. Wishing you and your family a healthy, wealthy and happy 2020. Kind Regards

"Beautiful hideaway"

5
Penny W, Stockton-on-Tees, United Kingdom 26/12/2019

Very old fashioned, and original,Perfect for that extra treat. A real gem . Restaurant in my opinion let it down a bit ,I expected a more reserved ritzy type ,to go with the hall. The stables isn't really a restaurant,more of a upbeat cafe,where jeans and trainers suffice.Food ok bit pricey maybe ,staff very friendly tho not really trained in the art of table service but nice enough.

"Nice stay in a spacious and clean room"

4
HLJ6, Doncaster, United Kingdom 22/12/2019

Pleasantly surprised with our room which was large and spacious with a jacuzzi bath. It's clear that the rooms have been revamped and they are kept lovely and clean. Some noise due to wedding guests returning late to their rooms but all in all, a decent stay. Breakfast was freshly prepared (just small portions). Discount vouchers available for Beamish museum too-which was a nice touch.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear HLJ6, Thank you for the lovely review. I apologise that the wedding guests were causing some noise returning to their rooms, our night team do try their best to minimise this. As you have stated, all of our bedrooms are undergoing a refurbishment and it is nice to see that our guests are noticing the work put in by the owner and the maintenance team, so thank you for that. I hope that we will see you again in the very near future, please do not hesitate to contact us direct with any reservation requirements. Wishing you and your loved ones a very magical Christmas.

"Lovely Place to Stay"

5
User 22/12/2019

Booked for the Santa Experience and decided to book us all into hotel night before. Really enjoyed everything. Dinner in the restaurant was excellent. Breakfast was lovely. the staff were all helpful and the building/grounds were lovely

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Scottneve, Thank you for the excellent review and for taking the time to post it. It is always lovely to hear that our guests have enjoyed their stay here at Beamish Hall. I will ensure that your kind comments are past on to the relevant teams as they are all used during our operational meetings. I do hope that we will see you again in the very near future, please do not hesitate to contact us direct with any reservation requirements. From all of us here at Beamish Hall, we wish you and your loved ones, a very magical Christmas.

"Beamish hall hotel"

5
andylambo65, Kingston-upon-Hull, United Kingdom 22/12/2019

Overall experience was excellent, was noisy until gone 1 am with people leaving Christmas parties, but otherwise could not fault the service, hotel, room, would recommend to anyone, just a mile from Beamish museum

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Andylambo65, Thank you for the excellent review and for taking the time to post it. I do apologise for the noise from the Christmas parties, the night porters do their best to control it, but as you can imagine, it is a difficult task. Thank you for your kind words regarding the service and rooms, we are working hard to refurbish and enhance our offering here and I am pleased that our guests are commenting on it. I do hope that we see you again in the near future, please do not hesitate to contact us direct with any reservation requirements. Beamish Hall wishes you and your loved ones, a very magical Christmas.

"Magical Christmas"

2
mrsy321, South Shields, United Kingdom 16/12/2019

Please note this is not a review of the Hotel but of the Magical Christmas experience. However, there is not a separate option for this. We came here for my Granddaughter who is 3 years old. I think the price is extortionate for what you are given. You go through the woods collecting dust from elves to help save Christmas. You only meet 4 elves and only 2 elves give you dust. If the group in front of you have not finished you are requested to wait until they do so you can take your turn with the next elf. Bearing in mind this is December, it's freezing cold and kids get bored easily. All you get at the end of it is to see Santa, a certificate and a very small bottle of 'magic dust' to leave for Santa on Christmas Eve to help the reindeer fly. At nearly £25 per person this is ridiculous, especially because it cost me nearly £75 just for my daughter, myself and my husband and an extra £25 on top for my 3 year old granddaughter. Far too much money for the experience given in my opinion. The child does not even receive a present from Santa and no way should the adults be charged as much just for having to be there with there children.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear mrsy321, I sincerely apologise for not meeting your expectations on this occasion. Here at Beamish Hall we take all our guest feedback seriously and use it as part of operations meetings and de-briefs. I will ensure that this review is sent to the event manager as they will have a better understanding of the points you have raised. Again, I apologise that you didn't enjoy your experience. Kind Regards

"Feel like the lord and lady of the manor"

5
D3494SApaulk, Christchurch, United Kingdom 15/12/2019

Beautiful surroundings with exquisite rooms and decor with the feel of a bygone era full of oppulant furnishings and paintings a must have experience that makes you feel very much like the lord and lady of the manor.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear D3494SApaulk, Thank you for the fantastic review and for taking the time to post it. I am really pleased to see that you have enjoyed our period features and can see, wherever possible the owner has tried very hard to keep this amazing buildings character. I hope that we will see you again in the near future, please do not hesitate to contact us direct with any reservation requirements, please keep a eye on our website for some superb deals in the new year. Kind Regards

"Luxury Feel"

5
User 09/12/2019

My partner and I stayed here for two nights and we had such a lovely stay. The staff were so helpful when we needed them and allowed us to store our bags before check-in so we could explore Beamish museum during the day. Our room was clean, comfortable and whilst we had one of the basic rooms, there was still such a sense of luxury about it that made it all the more special. Our room looked out from the front of the hotel and we were able to watch the sun rise from the window seat. The bathroom just had a shower but the water pressure was fantastic and there was plenty of hot water. The Stables restaurant that was attached was wonderful and I'd recommend that for dinner whilst staying here. The breakfast room was breathtaking and the food was delicious. The staff in here were also wonderful and attentive. We only had the continental brekky but we saw other guests hot brekky and it looked amazing as well! All in all a wonderful stay!

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Ebony N, Thank you for the superb review and the way in which you have described your journey through the hotel. As I've always stated in my response to reviews, it is always nice to receive feedback on our wonderful staff, I know how much they genuinely care our about guests. I really hope that we will see you again in the very near future, maybe think about a room upgrade to our premier suites they are well worth it. Please do not hesitate to contact us direct with any future reservation requirements. Kind Regards

"Christmas Afternoon Tea"

5
M A P, Durham, United Kingdom 09/12/2019

A wonderful afternoon with friends. Set in a beautifully decorated room we enjoyed a lovely afternoon tea, with a glass of bubbly to welcome us and enough food that we all took some goodies home. The Rock Choir were wonderful and would love them to come back next year.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear M A P, Thank you for the excellent review and for taking the time to post it. I am really pleased that you enjoyed the event, I agree, the rock choir were superb and we are looking at getting them back in the near future, please keep a close eye on our web site for further details. Again, many thanks for the lovely review. Kind Regards

"Wonderful Experience"

5
ObserverCork, Cork ,Ireland 04/12/2019

This hotel gives you far more than accommodation and food - it gives you a wonderful experience. Teh setting is unique and stimulates the senses. Teh old building has been sympathetically re-purposed as a hotel and a lot of its original character has been retained. The staff are guest friendly adn particular praiseworthy is Paul in the Stables restaurant.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear ObserverCork, Thank you for the glowing review and thank you for taking the time to post it. I am really pleased that you have been taken in by the charms of this beautiful building and the way that the owner has developed and is, developing the site. It is also brilliant to see a member of staff mentioned in a review, Paul is a huge asset to Beamish Hall and there is no coincidence that he has won employee of the month several times. I am pleased to inform you that your comments will automatically nominate Paul into our December employee of the month, so I thank you for that. I certainly hope that we will see you again in the near future, please do not hesitate to contact us direct with any reservation requirements. Kind Regards

"Wreath Making"

5
User 03/12/2019

A great event in a really beautiful setting. Instructors were very knowledgeable and skilled in their field, they were also friendly and helpful. I'd recommend this event. Take your walking boots and go for a wall while you're there too!

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear mpayne0, Thank you for the superb review and for taking the time to post it. It is really pleasing to read that you enjoyed the event, this is the first year we have been able to use our own grounds/garden centre staff to run the event which has proved very successful based on the feedback we are receiving. I would totally agree, if anyone has the time to take a leisurely walk after, we are very lucky to have some lovely grounds - even after three months of rainfall! A tribute to the team that entertained you during the wreath making event. I do hope that we will see you again in the future, please do not hesitate to contact us direct regarding any booking requirements. Kind Regards

"Magical Christmas"

4
keith2426, Newcastle upon Tyne, United Kingdom 01/12/2019

We stayed here for one night. We done the Magical Christmas the next door. The overall experience was very good. Their was alot of noise and shouting at the hotel reception due to a party going on from 9pm. However I went to speak to someone after a couple of hours and they dealt with the situation very well and the noise had been sorted so we could get back to sleep. I dont believe this would be every night as was told was a one off party with students. I would stay again at this hotel and the surroundings are lovely and the food at the Stables restaurant is good quality and reasonably priced.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Keith2426, Thank you for the lovely review and for taking the time to post it. I do apologise for the noisy guests, you did the right thing by mentioning this to the staff so that they could deal with the situation. I am really pleased that other than the noise incident you enjoyed your stay here and the food & pricing at the Stables restaurant. Once again, thank you for the review and I hope that we will see you again in the near future. Please do not hesitate to contact us direct with any reservation requirements. Kind Regards

"Lizes family"

4
X2942LPwendyw, North Shields, United Kingdom 30/11/2019

Came to the hotel for afternoon tea with liz's family very nice indeed at £19 per head far too much to eat fabulous place there was a wedding there when we where there would make a lovely spa venue will be back

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear X2942LPwendyw Thank you for the lovely review, I am pleased that you enjoyed your afternoon tea and I agree, at a great price. I also agree that the Hall would make a "lovely spa venue" - I wonder what the future holds! I hope that we will see you again in the near future, please do not hesitate to contact us direct with any reservation requirements. Kind Regards

"No attention to details."

3
johnhardiman13, Clonakilty, Ireland 27/11/2019

Stayed here for 3 nights for a family wedding, with the wedding being on the middle day. There were 2 adults and a child in our party. We ate in the restaurant on the 1st night which was overall disappointing, all the meat was overcooked on everyone's main course (there were 5 of us in total). Also the breakfast chef can;t poach an egg, on 2 mornings I ordered poached eggs which came out hard poached. In our room, despite there being 3 of us, they persistently only left towels for 2 people, and we had to keep asking for extra one. There was a smart TV in the room which was not connected to wifi, so you couldn't use the smart features. The guest wifi was extremely slow, unusable at times, and blocked whatsapp altogether for some reason. There were 3 drinking glasses in our room when we arrived, one of which was all chipped around the rim. This could have cut someone had we not noticed it. For the profile and cost of this hotel, all these little things were extremely disappointing, as it really felt like they didn't care or think at all about their guests. We noticed one of the window panes in our room was cracked and reported it straight away. They already knew about it, and said it was like that a while. Again, the lack of any desire to fix this speaks volumes about the attitude here. Having said that, there were many good points, the wedding was excellent as was the food for that. The staff on the whole were very friendly and helpful and the room and beds were very comfortable.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Johnhardiman13, Thank you for taking the time to post this review. I will ensure that all the negative points that you have raised are investigated and the relevant departments are informed to action as necessary. I apologise for not meeting your expectations on this occasion. The point that I totally disagree with is "the lack of any desire to fix this speaks volumes about the attitude here". I can assure you that the teams here are working very hard to maintain this beautiful building and you will notice from other reviews that so much has been done. I agree, there is still more to be done and we will not stop trying to make our guest experience the best that we can. I am pleased that you enjoyed the wedding and that the staff were friendly and helpful. I hope that you return in the future and see that we do have desire to fix our problems. Kind Regards

"Great Stay and Location, Fair Price"

5
Andrew L, Chester, United Kingdom 25/11/2019

A nice find for our short trip to the North East - brilliantly convenient for the Beamish Museum, obviously, and for Durham and a day trip north to Lindisfarne. Very comfortable rooms, with modern bathrooms and no squeaky floors that can plague these old country house hotels. Much money was obviously spent bringing this place up to standard. Staff were friendly and helpful too. We ate at the in-house pub style restaurant in the old stable block to the rear which was very nice despite a small choking incident (avoid the flat iron steak!). All in all a great stay and a very fair price.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Andrew L, Thank you for the lovely review and for taking the time to post it. I must apologise if you had an incident in the Stables with the flat iron steak I will check this with the chef. It is always nice to see our superb staff receive positive feedback, they are certainly a huge asset. I hope that we will see you again in the near future, please do not hesitate to contact us direct with any reservation requirements. Kind Regards

"Birthday suprise"

5
User 22/11/2019

Had the most amazing stay at beamish hall... room fantastic .staff and service 1st class .. breakfast amazing !!! Night reccomend this place 10/10 . Location very quite and peaceful.. cheif Mark Elliott superb...

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Gillian C Thank you for the excellent review, I am really pleased that you have enjoyed your stay here at Beamish Hall. It is always lovely to see a member of staff mentioned in a review, this will automatically nominate Mark in our employee of the month award, so thank you for that. I hope that we will see you again in the near future, please do not hesitate to contact us direct with any reservation requirements. Kind Regards

"Wonderful stay"

5
User 22/11/2019

We had a lovely time away at the beautiful hotel. Lovely period furniture in the rooms, a lovely bar with food available, a comfy bed and beautiful tasty breakfast in the morning. Just minutes away from Beamish Museum, but this hotel is a destination in it's own right. An amazing building that's also haunted too! Well worth a visit. We will be certainly coming back in the future!

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Samlacobello, Thank you for the excellent review and for taking the time to share your experience here at Beamish Hall. I will pass on your lovely comments to the relevant departments at our weekly meeting. I am pleased that you have appreciated this amazing building and let me assure you that the many paranormal investigations that have taken place here assure me that our "spirits" are all very friendly. We look forward to seeing you in the near future, please do not hesitate to contact us direct with any reservation requirements. Kind Regards

"Afternoon tea "

4
shannonbazil, Stanley, United Kingdom 19/11/2019

Eight of us came here for afternoon tea and it was the festive afternoon tea. The staff were friendly and we were served fairly quickly. The afternoon tea was presented well and there was a nice selection of sweet treats. You get to choose one triple sandwich and although the sandwich was nice this is the first afternoon tea I have been to were you only get to choose one, I much prefer when you get a selection. We all left full up and got given boxes to take home what we couldn't eat!

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Shannonbazil, Thankyou for the lovely review, I am really pleased that the eight of you enjoyed the festive afternoon tea. I will discuss the sandwich offering with the Eden manager and the executive chef, last year we did try a selection of finger sandwiches but due to negative feedback we returned to ordering the sandwich from a menu. Once again, thank you for the review and for taking the time to post it. Kind Regards

"A wonderful, relaxing night away"

5
ClaireGRN, County Durham, United Kingdom 19/11/2019

Booked a one night stay for my husband's birthday which included afternoon tea. We had a wonderful experience from start to finish, excellent service in the Eden Room and the afternoon tea selection was fabulous and quality was excellent. Staff were so helpful and friendly, excellent service both at afternoon tea and at breakfast the next morning, again there was a lovely selection on offer both for the cooked breakfast and continental options. Our room was large and spacious, the huge double spa bath was simply heaven. The added bonus was also being able to visit the Christmas Craft market, the hotel was beautifully decorated for Christmas, Christmas music playing, gave us a lovely warm seasonal feeling. I can't recommend the hotel enough, excellent customer care, beautiful clean and well equipped room, fantastic food (we also had our evening meal at the Stables - Wow). I look forward to returning again sometime for another wonderful experience.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear ClaireGRN, Firstly, happy birthday to your husband, and thank you for the excellent review of your journey through the hotel. I am really pleased that you enjoyed your stay here especially during a time of celebration. I will ensure that your kind comments are passed on to the relevant departments, I know that our super staff will be really happy to hear that they played their part. Once again, thank you for the review and for taking the time to post it, I hope that we will see you again very soon. Please keep an close eye on our website for some amazing deals, especially next week for black Friday - you heard it first Claire. Kind Regards

"Christmas Fayre 2019"

3
User 18/11/2019

Like the previous reviewer, we had not bought advance tickets (in view of the recently poor and unpredictable weather). When we neared, the traffic slowed and we were told that, since we didn't buy tickets in advance (which we did not know was a prerequisite) we might not be able to enter. Anyway, after a relatively short wait, we were allowed in and were lucky enough to be offered a parking pace on the matted area, rather than the (now incredibly boggy) field. Also slightly miffed that a 12 year old has to pay full adult price without any concession but more disappointed that there was not option for contactless or card payment on entry (that was our £15 cash gone immediately, and we hadn't even bought anything!) The disinterested lady on the door informed us that , "No, nowhere here accepts card payments, only cash throughout."As members of the 21st century banking system, it didn't even enter my mind that I'd need to carry a whole wadge of cash in with me. However, we decided to stay and my husband dutifully went to the Beamish Hall Bar to buy a rather over-priced (and unwanted) drink for the pure sake of getting some cashback! Meanwhile, I spoke to a lovely stall-holder in the Food Marquee, who was thoroughly fed-up due to the lack of WiFi for card payments (apparently all stall holders had the necessary equipment, just no internet access). She was finding that people were not buying from her due to their lack of cash (in this cashless society) Apparently, on the previous day people had also be turned away if they didn't have tickets due to issues with parking on the boggy field, reducing foot fall significantly. I, like many, would love to support the independent trader and small business owner and felt so sorry for her. How about creating a 'HotSpot' or dragging a WiFi router out into the food Marquee to support these traders (who have, no doubt, paid a significant amount for their place in the market)? We did then find that, in Beamish Hall itself, there were card payments and a lovely variety of stalls. We did then go on to have a lovely visit and purchased a range of goods from a range of traders. The only thing lacking inside was somewhere to buy a piece of cake or a sandwich to go with my very nice cup of coffee. We did buy hot dogs from the stall outside (far too cold and wet to eat them out there) and brought them in to eat with our drinks, but a piece of cake and a sandwich would have been a better option for me (another customer and her aunt in the coffee queue agreed with this and drew comparisons to many other local Christmas Fayres which I had not attended). Have recently moved to the NE, and usually visiting the Blenheim Christmas Fayre, I was excited to see what the Beamish Fayre would have to offer. Of course, it is smaller, and that is to be expected due to the size of the venue. However, it did many things well: the stall holders were very friendly and welcoming; the range of stalls was good; the coffee was delicious; the prices of the goods were on the whole very fair. To my mind, areas that could be improved: contactless payment throughout; better informed staff; improved parking facilities (we all know that it rains a lot up here, be prepared!); a wider range of eat-in food options; check that your stall holders are happy and not experiencing problems. I think that I might return next year. I doubt that I'll buy tickets in advance (I don't have a burning desire to attend, more a casual one), I doubt that I'll carry a wadge of cash with me (it's not the way that I do things) but I feel that it offered enough to warrant a second visit.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Daisydoris1, Firstly, welcome to the North East and thank you for your unbiased review, trust me when I say that we value feedback of this nature. I am sure that you will have read my previous correspondence and I assure you that this kind of feedback will be very helpful during our Christmas Fayre de-brief. What will also assist us is the fact that you have also mentioned the things that you have enjoyed, this will enable us to enhance our offering next year. I will not deny that the incessant rain did put a great strain on ours and many other events in the North East over this period. I understand that it would be frustrating to wait in queues of traffic but we had to manage the ever changing situation and flow of traffic into the venue. I do hope that you return next year, your comments will only assist us to enhance our offering in the future. Kind Regards

"Beautiful location"

4
Anglo46, Chester, United Kingdom 15/11/2019

The Hotel . Excellent service from all the staff who made us feel very welcome. An adequate room with space and a very comfortable bed. The Stables Restaurant. We ate in the restaurant on both nights of our stay and the food was of good quality. On the first night, the maitre d' was an experienced gentleman supported by well trained and attentive staff . A totally different experience on the second night . The staff were distracted by a suited young man who seemed to spend the two hours we spent there either talking to and distracting the restaurant staff to the detriment of the quality of service or doing the same to the bar staff. Very unprofessional and disappointing. Quite what he was meant to be doing remains a mystery....

"Saturday night"

3
jodiethmpsn, Blyth, United Kingdom 12/11/2019

We were staying over for a wedding. Our room was very small. Compared to other guests we knew who were staying. The bed was sooooo hard. Painfully hard when I woke up next morning though I had interrupted sleep because of it. Breakfast wasn't worth the money think could do with some more choice

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear jodiethmpsn, I am truly sorry that we have failed to meet you expectations on this occasion and I apologise for your lack of sleep due to the mattress, I will certainly look into this. You mention that you room was small compared to other guests, perhaps they were in a different room type. I do find your comment about breakfast that "could do with more choice" strange as virtually all our feedback on breakfast is very positive and the selection is vast and cooked to order. Once again, I sincerely apologise for not meeting your expectations on this occasion. Kind Regards

"B e a utiful beamish"

5
User 08/11/2019

Stayed in the premier suite for the first time and although the cheaper option is also fantastic as we stayed in one last year, we literally felt like royalty in the premier suite, absolutely exquisite we were actually shocked at the size and decor plus the double jacuzzi and separate shower! All for 121 pound as we paid up front, so can safely say their cheapest room and most expensive are more than worth it!

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Caroline W, Thank you for the lovely review, I am really pleased that you enjoyed your stay here. It is nice to hear that you found our different categories of bedrooms "fantastic" and that the prices are agreeable. Once again, thank you for taking the time to review us and I hope that we will see you in the near future. Please keep an eye on our website for some amazing forthcoming deals. Kind Regards

"A slice of perfection"

5
FabulousandThirsty, Newcastle Upon Tyne, United Kingdom 06/11/2019

I recently stayed with my partner in one of the feature suites called The Iris. Upon first impressions the drive up to Beamish Hall is magical, something you'd expect on a film. Driving up the drive and seeing the Hall standing there is something that I would come back time and time again. From the first initial push through the door, to getting our room key the check-in process was faultless. The ladies on reception were very welcoming and accommodating, giving us a run down of the local happenings and where we could dine on the night. My first impressions of The Lily was WOW. Elegance, class and what I expected from a 4* Country House all rolled in one! The room was very cosy with a french boutique style, with shabby chic furniture that gave the room life against the grey and white walls. The wardrobe was big enough for both of our clothes, as well as shoes - inside we found a hairdryer, a coffee station and bottled water. I presume this had been kept out of the way to keep a classic minimalistic feel to the suite. The bed was lovely and comfy enough to relax on it for our whole visit. The size of the bed was massive, and definitely is up there in competition for comfort out of the likes of Seaham Hall and Middleton Lodge. The bed faced the two windows which looked out on the front of the hotel, a beautiful setting when waking up in the morning. The bathroom was spacious with two luxurious robes, a cast iron stand alone bath tub, two sinks, and a fabulous double shower! The bathroom was big enough for both of us to get ready in, with out stepping on anyone toes. The towels were big, plush and felt amazing, as well as did our robes. I haven't experienced softness anywhere else and definitely beats Seaham and Ramside Hall in terms of luxury. We decided to dine elsewhere on the night, however we are frequent visitors at The Stables Restaurant and Bar and I would highly recommend the sticky toffee pudding! I usually have to share it as the portion sizes are massive. We were lucky enough to have a short lie in, and opted for a breakfast in bed room service. For £3 this is a steal compared to Seaham Hall's £10 charge! Breakfast was again impressive, with all of the trimmings you would expect on a traditional english breakfast. I requested vegetarian sausages, and was delighted to see my wishes had been granted! Our english breakfast was accompanied with toasts, pastries and NUTELLA! I haven't seen so much choice of jams and condiments. The check out process was painless and easy. I would highly recommend staying at Beamish Hall Hotel, and would definitely stay in a feature suite again!

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear FabulousandThirsty, Thank you for the fantastic review and for the brilliant way you have described your journey with us. It is always pleasing to read a review with this detail as it will assist others staying in the future. I hope that we will see you again in the near future, please keep an eye on our website for some amazing forthcoming offers. The Black Friday deals Between me and you - are breathtaking. Once again, thank you for the superb review and its construction. Kind Regards

"Bonfire night"

4
User 05/11/2019

Fireworks were fantastic. Well put together. Food and kids rides available. Fireworks to music. Very nice. Wish there would of been a bonfire though. Plenty of room to go in and sit to eat your food if wanted. Definitely be going back

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Teri1968, Thank you for the great review, I am pleased that you enjoyed the event and that you will definitely return. I totally understand that the bonfire is a contentious issue however the decision was taken based on safety and environmental concerns. Once again, thank you for the lovely review and we look forward to seeing you next year. Kind Regards

"A relaxing night away with great service"

5
User 04/11/2019

We booked the hotel for a night away. The overall experience was exactly what we were looking for. Especially the staff at reception and the breakfast room went out of their way to deliver excellent service. The restaurant was very nice and the food was tasty. The bed was a bit too soft for our liking. The bath tube was a bit bashed so was the toilet and the basin. It has been repaired rather than replaced. But no real distraction from the overall experience I

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear cmeister2015, Thank you for the super review, I am really pleased that you enjoyed the overall experience here at Beamish Hall. I have taken note of your comments and I will check that the refurbishment team are aware. I am pleased that you make reference to our amazing staff, I certainly find them a pleasure to work with. Once again, thank you for the lovely review, I hope that we see you again in the near future. Please do not hesitate to contact us direct with any reservation requirements. Kind Regards

"Amazing Fireworks Display!"

5
User 04/11/2019

My partner and I visited Beamish Hall on the first night of their fireworks display. It was an excellent display of fireworks and humorous entertainment. Walking in we were greeted by a number of food vendors ranging from your traditional hot dogs to the gorgeous Gyros van (YUM). We then had a look around the grounds to see that there were several kiddies rides to keep the young one's entertained. There were several entertainers, a guy with feathers and a drum kit - who was very entertaining and engaging with the kids. A guy who was having dance offs - this guy was hilarious and really engaged with the crowds. Two fun police who were locking people up if they didn't seem to be having a good time. I had to tell a joke and my partner had to do a little dance. Really fun and light hearted. At 7.30pm there was a countdown to the fireworks and then light hearted music was played to the fireshow display. All in all a well worth event.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Thomas S, Thank you for the super review. I am really pleased that you had a great evening and that you also took the time to post this. As I stated on the previous review; we always review our event and our event partners, therefore I will be using your comments during our debrief. I hope to see you again next year or at one of our many up and coming Christmas events. Kind Regards

"Lovely short stay"

5
User 01/11/2019

Spacious room with beautiful quality bedding and towels.Warm and welcoming. We had a good nights sleep and breakfast was delightful - good choice from cooked to continental, staff very pleasant. Happily stay here again.

"Beamish Hall Hotel"

4
mhutch7589, Dumfries, United Kingdom 26/10/2019

We had a very enjoyable stay. A beautiful old house. Nice room, it was quite small but perfectly adequate. I loved the option of bath or shower. The food in the Stables restaurant was very good and reasonably priced. The staff were all very welcoming, friendly and helpful.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear mhutch7589, Thank you for the lovely review and for taking the time to post it. I am pleased that you had an enjoyable stay and that you found our super staff welcoming, friendly and helpful. I hope that if you visit us again that you will consider a room upgrade, as you will see in other reviews, several of them are huge and have just received a refurbishment. I hope that we will see you again in the very near future, please do not hesitate to contact us direct with any reservation requirement. Kind Regards

"Excellent "

5
kakala, kakala 26/10/2019

Room booked was massive so was the bathroom with double bath and a large shower. food was great and a good price at the stables, all staff were efficient with a smile on their faces. Hotel spotless. Breakfast lovely. Will definitely be coming again.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Kakala, Thank you for the excellent review and your lovely comments regarding your stay here at Beamish Hall. What is also pleasing is that you will be coming back to visit us again. If there is anything we can do to assist with any future reservation, please do not hesitate to contact us direct, we would be happy to help. Once again, thank you for the super review. Kind Regards

"Lovely Hotel"

5
933Jules, Carnoustie, United Kingdom 23/10/2019

My husband and I along with two friends spent a couple of nights here and were not disappointed. The hotel is beautiful and the grounds are well maintained. The stables restaurant was fantastic and the food was lovely. Staff were all very efficient and friendly too. Breakfast was also very nice and the staff on both mornings were friendly and cheerful. The rooms we had were very small with little space but were clean and comfortable. Thanks again to all the staff, we do hope to see you all again soon.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear 933Jules, Thank you for the fantastic review and for taking the time to write it. I will ensure that your kind comments are passed to all of the departments that you mentioned. I am really pleased that you enjoyed your stay here and I hope that we see you again in the near future. Please do not hesitate to contact us direct with any reservation requirement. Kind Regards

"Beautiful location......"

5
DRH0PS, York Beach, Maine 20/10/2019

This is a beautiful location. The rooms are lovely and well appointed, The grounds are well maintained. The front desk staff is efficient. The Stables Restaurant is excellent while the breakfast room needs a tad bit of improvement.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear DRH0PS, Thank you for the excellent review and your lovely comments regarding our beautiful building, the grounds and the facilities within it. I agree that the breakfast room needs "a tad" improving, we fixed a leak on the roof in the summer only for it to appear on the other side of the room several weeks later. We believe this is now sorted, its survived the past month of rain so we are looking to repair the internal damage as soon as we can. Once again thank you for the review, we hope to see you again in the near future, please do not hesitate to contact us direct with your reservation requirements.

"A hidden gem"

5
elainedarwen, Southport, United Kingdom 12/10/2019

We had to visit the north eas to see my father I. Hospital, so decided to stay overnight and visit beamish museum, we decided to stay at the beamish hall hotel..what an extremely pleasant and delightful place. The room was lovely, the stables bar and restaurant amazing and breakfast the following morning delicious. Nothing about the stay could be faulted...we will definitely return

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Elaine Darwen, Thank you for the super the review, I am really pleased that you enjoyed your stay here and your visit to Beamish Museum. I will pass on your lovely comments to the teams involved, they will be really happy to see your post. I do hope that your father makes a speedy recovery. I am happy to see that you will definitely return, please do not hesitate to contact us direct with any reservation requirements. Kind Regards

"What a shame"

4
Mrs W, Yorkshire Dales National Park, United Kingdom 11/10/2019

This is a lovely hotel, very clean and well maintained. The food was good and reasonably priced. The staff cheerful and helpful. It was just such a shame that our stay was marred by being allotted a room that overlooked a graffitied caravan and the old beer kegs when the beautiful parkland was all around. Wouldnt have minded so much if the hotel was full but it appeared to be very quiet so there must have been rooms that had a better view and we felt that we had been stuffed away at the back and out of the way. It would have been much appreciated by us to see the gardens and would have made our good stay into an excellent one. Woul certainly recommend this hotel but ask for a room with a view.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Mrs W Thank you for your kind comments regarding your stay. I sincerely apologise for spoiling what could have been a faultless stay with our bedroom allocation. I have asked the reservations team that while we are hosting "Terror in trees" to be mindful of our guests expectations. I know that if you had informed reception that they would have done everything they could to resolve the issue for you. I am sorry that we have let you down on this occasion, I do hope that you will consider us again in the future so that we can get it 100% right for you. Please do not hesitate to contact us direct with any of your reservation requirements. Kind Regards

"Touch of splendour"

4
Anne N, Malton, United Kingdom 10/10/2019

A very comfortable hotel set in beautiful grounds, a real hidden treasure just a stones throw from Newcastle and Gateshead. The staff were very helpful and pleasant. The breakfast in the hotel was excellent although I did not go a bundle on their coffee. The stables restaurant was very good and very reasonably priced.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Anne N, Thank you for the lovely review and your description of "A real hidden treasure". I will ensure that I pass on your kind comments to the teams involved, we are certainly blessed with our staff. I do apologise for the coffee, I have checked the machines and water filters and all seems fine. I actually have a particular taste for coffee and I agree that we will be unable to please all, so do except my apologies for that. I hope that we see you again in the near future, please do not hesitate to contact us direct with any reservation requirement. Kind Regards

"Afternoon tea"

5
Trip818987, Burnopfield, United Kingdom 09/10/2019

Really made to feel welcome and staff were very attentive to our needs. Beautiful building set in amazing grounds would highly recommend to everyone and me and my family will be returning again soon thanks.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Trip818987, Thank you for the excellent review and for the lovely comments about our beautiful building and grounds. Please check out our web site for our numerous afternoon tea events. I hope that we will see you again in the very near future, please contact us direct with any booking requirements. Kind Regards

"Excellent"

5
SteveF3253, Banbury, United Kingdom 05/10/2019

Won't be staying anywhere else in Newcastle/Durham again. Wonderful picture book location, beautiful old building, staff excellent, food and drink top class. What more do you need? Oh yes, massive fluffy towels!

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Steve F, Thank you for the glowing review - I hope you are in Newcastle and Durham soon! I am really pleased that you enjoyed your stay here, including the massive fluffy towels. Its great that you have taken the time to review us, I hope that we see you again in the very near future. Please do not hesitate to contact us direct with your reservation requirements. Kind Regards

"Terror in the trees."

5
Margaret C, Durham, United Kingdom 04/10/2019

Have just been to the opening night of this scary adventure and what fun we had the food as ghoulish with black burger buns and red blood cheese sauce on our nachos but it all mad for the beginning of a fab night,I have to say I have never laughed and cried in equal measure there are some really scary bits and it is an obstacle course and very dark and muddy in parts but hilarious watching other peoples reactions definitely worth having a go if you think your heart will stand it be brave if you dare enjoy we did.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Margaret C, Thank you for the fantastic review. I am really pleased that you enjoyed the Terror in the trees experience, you are certainly braver than me - I personally didn't have the courage to take on the challenge! As soon as they said the Clowns are coming, I left! Please check out our web site for more of our theme events and I hope that we see brave people like yourself in the very near future. Kind Regards

"A wonderful stay"

5
User 01/10/2019

Lovely Place, Lovely room, Lovely service, everything we wanted from a weekend break, the building is very impressive, great rooms which felt clean and cared for, and the staff were very friendly and helpful... can't wait to return...

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Timsandall, Thank you for the superb review, I am really pleased that you enjoyed your weekend break here. Of course I would agree that the building is impressive, we are very lucky to work in such beautiful surroundings. I am also pleased to read that you found our staff friendly and helpful, they are certainly part of the Beamish family and consistently go the extra mile to give our guests the best possible experience. I do hope that we will see you again in the near future, please do not hesitate to contact us direct with any reservation requirements. Kind Regards

"Family wedding."

5
Garfunkals88, Newcastle upon Tyne, United Kingdom 30/09/2019

Friday the 13th. Unlucky for some. Not for a recent family wedding. Beautiful setting. Fabulous architecture. Wonderful staff. Brilliant day altogether. On arrival to leaving late on the evening the whole day was fantastic. Food tasty. Facilities wonderful and the staff couldn't have been more helpful. Couldn't find fault in any part of the day. A beautiful setting for a beautiful couple. We'll done to all the staff and organisers.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Garfunkals88, Thank you for the excellent review and for taking the time to post it. I am really pleased that you enjoyed day of celebrations at the wedding. I will pass on your kind comments regarding our staff to the necessary departments, they certainly do us proud, we wouldn't be what we are without their hard work and passion. Thank you once again for posting this review, I hope that we will see you again in future, please do not hesitate to contact us direct with any reservation requirement. Kind Regards

"'TO THE MANOR BORN'"

5
Stephen C, Leeds, United Kingdom 29/09/2019

A place we love to visit is the North East of England.On the occasion of my birthday in March 2018 on our last break there we stayed at 'Slaley Hall' (See my review '"In Urgent Need Of A Refresh And Revive' ) and what a disappointment that was. So when we decided to visit the Beamish museum (See my review 'Living History' ) it made sense to have an overnight stay at a hotel adjacent to it.So a reservation was was made for "Beamish Hall'. Built in the mid 13th.century it was initially designated as a manor. Although under the 'Best Western' umbrella it has been privately owned by the Craggs family for the last fifteen years and has become a labour of love and pride for them from being a disused shell of its former glories when purchased. I booked last year and recall the lady on reception saying it was old and sometimes things may go wrong within its structure.So if there was to be a repeat of the 'Slaley Hall' experience I had been warned! First impressions of the building on driving in were favourable as was the immaculate reception / lounge area.On checking in with Susan I was given a most welcome 25% discount entry voucher for the 'Beamish Museum' .I had booked one of the two feature rooms 'The Lily' which occupies an excellent central position above reception looking over the well tended grounds.The room is French impressionist style,large,very well appointed,spotlessly clean and having the first chandelier I've personally seen in a bathroom. The hotel had just had a Wedding Fayre the previous day and looking round the well appointed immaculate public rooms it is quite obvious that this is an excellent venue to hold that life changing event. The restaurant /bar/outdoor seating at the rear of the hotel is what was and is now called 'The Stables'. It boasts its own micro brewery although this was closed on our visit due to refurbishment.James the friendly 'Toon' supporting bar person recommended a local brew, 'Citra' ,from Roundhill Brewery,Billingham and an excellent choice it was.Such a shame then that dinner at night was the only negative of the break.Both our meals were very disappointing but it may be that we caught the kitchen on a bad day.Ruth,the manager, was both very apologetic and embarrassed but her professionalism helped soothe the situation. We were therefore slightly relieved to discover that breakfast the following morning was served in the 'Eden Room' on the 1st.floor along the corridor from our room.Once again a splendid area where apart from the cold buffet items the cooked meals were freshly prepared and brought to the table by friendly welcoming waitresses's.It seemed to me that dinner should have been here with breakfast in 'The Sables'.It was explained however that this presented logistical problems.A shame really as,in my opinion,it would be a much better location for the more formal dining event of the two. Before checking out I spoke to Shaun the highly accomplished maintenance manager who takes great pride in his job and it shows throughout the hotel. So in conclusion apart from the meal at dinner I found the hotel and staff to be faultless.It is our intention to revisit next March on my birthday and once again feel - 'TO THE MANOR BORN'

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Stephen, Thank you for the excellent review and I commend you on its construction. What is also pleasing, I can see that you are a level 6 contributor to Trip Advisor and that you have enjoyed your stay here and afforded us a 5 star rating. I would like to apologise for the disappointing meals that you received but I am encouraged that Ruth managed to sooth the situation for you both. I would like to thank you for the extremely positive review and for taking the time to post it. As a point to note, the names that you mentioned in your review will automatically be entered into this months "employee of the month" and I'm sure they would like me to thank you for that. I do hope that we will see you again in the future, please do not hesitate to contact us direct with any reservation requirement. Kind Regards

"The real deal"

5
Wendy B, Sydney, Australia 27/09/2019

Beamish Hall Hotel looks like a county house and it gives guests the same experience. Rooms are large and well appointed. Bathrooms are great. Grounds are lovely and staff is top knotch. Food is delicious and the whole experience is terrific value for money. It is conveniently located to all the top attractions of the area and we would recommend this great hotel to anyone.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Wendy B, Thank you for the excellent review and for taking the time to post it. I am really pleased that you enjoyed "all that is Beamish", we are certainly lucky to work in such beautiful surroundings. Thank you for pointing out that we are close to many attractions, particularly the fantastic Beamish museum, Beamish Wild and Tanfield railway. The Metro centre is a 15-20 minute drive for those who like to !"shop until you drop!" Once again, thank you for the fantastic review and I do hope that we will see you again in the near future, please do not hesitate to contact us direct with any reservation requirement. Kind Regards

"SURPASSED THEMSELVES YET AGAIN!"

5
dcharlton529, Derbyshire, United Kingdom 24/09/2019

Second visit to Beamish Hall as so impressed the first time round with the level of service, quality and attentiveness that simply had to return. Was not disappointed second time round as the teamwork among the staff was simply the best encountered in a long while and this formulan is what makes the hotel work so well to the customers complete satisfaction. Bit tired in places in the bathroom but its an old historic building and was spotlessly clean, well stocked daily by the housekeeper and extremely comfortable.Having been a chef for several years foodwise makes me perhaps super critical but was so surprised and impressed by the Stables chefs version of the humble cottage pie. That person knew their flavours and seasonings and had the rare ability to cook simple ingredients with passion and flair. Equally the lone breakfast chef even with sudden influx and demand due to a conference taking place on one morning of our stay held it together (as did the wonderful waiting staff albiet with red faces from the sudden rush) and still produced the perfectly cooked eggs and breakfasts superbly presented - well done! We will be returning for that spoilt, pampered and totally relaxing stay in superb surroundings. What an absolute gem of a hotel made successful by its utterly amazing staff and fantastic teamwork.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear DCharlton, Thank you for the outstanding review and for it construction. It pleases me immensely when our guests notice the extra mile that our superb staff go to ensure that that their stay is the best they can make it. Obviously the chef in the Stables restaurant will be proud to know that a "fellow" chef was impressed with his food. I admit that there are still areas of the hotel that need work carrying out on them, we are working tirelessly to get this finished, one of the downsides of working in a large country house which has a mind and spirit of her own!. On the flip side, its really great to see how much the maintenance team and the owner are completing and our guests are commenting on. You mention the staff on several occasions and I couldn't agree more, they do us proud and it makes Beamish Hall a lovely place to work. Once again, thank you for the brilliant review, I do hope that we see you again the near future, please do not hesitate to contact us direct with any reservation requirements. Kind Regards

"Disappointingly shabby room given how lovely the building is."

3
lucyflourish, Durham, United Kingdom 24/09/2019

Disappointingly shabby room given how lovely the building is. One receptionist was lovely, but another was quite surly and not engaging. Room was reasonably priced but decidedly shabby with peeling paint, damp patch, and bathroom sink cracked. Kettle had to be plugged in on the floor as lead wasn't long enough to reach plug socket otherwise.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Lucyflourish, Thank you for the feedback. You may have noticed from an earlier review that we are working tirelessly to maintain and enhance the site, many of our guests are noticing the vast improvements thus far. I acknowledge that there is still work to do, those areas that need attention have been audited and are on our improvements plan. I do sincerely apologise for any inconvenience caused and for not meeting your expectation on this occasion. Kind Regards

"Beamish Hall"

3
lindala, notts 24/09/2019

Hotel lovely clean spotless Everyone helpful Just the quality of the food let it down.Noticed a lot of food from the Stables restaurand sent back and we had an issue with breakfast and evening meal.Still a lovely place to visit

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Lindala, Thank you for the review and your kind comments about the cleanliness of the hotel and of course our super staff. I sincerely apologise that the restaurant and breakfast took the shine off your stay. I will certainly pass on these comments to the restaurant manager and the executive chef. I do hope that you will consider staying with us in the future, please do not hesitate to contact us direct with any reservation requirements. Kind Regards

"Beamish"

5
citybreaks2017, North Wales, United Kingdom 20/09/2019

Excellent, highly recommend this hotel, staff and food. There was a problem with our first room which was changed without any hesitation 2nd room perfect. Breakfast was cooked to order and served at the table, eggs benedictine delicious.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Citybreaks2017, Thank you for the excellent review, I am very pleased that we were able to deal with the room issue straight away and to your total satisfaction. I will pass on your kind comments to the chef and the reservations team, I do hope that we will see you again in the very near future. Please do not hesitate to contact us direct with any reservation requirements. Kind Regards

"Calamity Jane Afternoon Tea"

4
Lesley E, Newcastle upon Tyne, United Kingdom 17/09/2019

Great afternoon, very good service, lovely friendly staff. I would suggest more savoury items it was all very sweet, maybe offer a gentlemans afternoon tea as an option. With the room being so big, maybe a bigger screen could be considered. Having said that we had a really lovely afternoon.

"Hotel"

4
bill578, Hartlepool, United Kingdom 16/09/2019

My wife & i stopped at this hotel 14 & 15th September as it was our anniversary, set in lovely grounds with beamish museum 5 minute drive away.I must congratulate the staff absolutely brilliant couldn't be more helpful definitely going back.

"Afternoon Tea"

5
User 13/09/2019

I took my Dad for afternoon tea which featured the film calamity Jane. The whole experience was wonderful. We were greeted at the entrance of the hall by lovely staff who offered us sparkling wine. Once we were seated they constantly were filling our cups with tea and coffee. The food was excellent far too much,but they brought us a plastic box to take the cakes home. The staff were fantastic I think the only down side was that we had trouble hearing the speaking but the singing was fine.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Julie H, Thank you for taking the time to write this lovely review. I am really pleased that you and your Dad enjoyed the event. I will pass on your kind comments to our great operations/chef team's. I have taken note of your comments regarding the sound which we will look at improving for our next shows. I hope that we see you again at our future afternoon tea events, please visit our web site for details. Kind Regards

"Afternoon tea at the movies"

4
Denise C, Blaydon, United Kingdom 13/09/2019

Had a lovely afternoon with my friend. Afternoon tea was very nice, although the scones were a bit 'heavy'. Staff were friendly and helpful. The volume of the movie was a bit high to the point where we couldn't make out some of the dialogue. Not sure whether this may have been due to the acoustics of the room or our seating position (we were at the front, quite close to the screen and speaker).

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Denise C, Thank you for your kind review. I will certainly look into the acoustic issue with our Operations team, so thank you for mentioning that. I am pleased that overall, you have enjoyed the event and I do hope that we will see you again at our future afternoon tea offerings. Kind Regards

"Stunning hotel"

5
Sarah M, Saltburn-by-the-Sea, United Kingdom 06/09/2019

This hotel is just stunning. The room we had was very beautiful and very big with lovely period features and fabulous modern bathroom with jacuzzi bath totally enjoyed our stay. Highly recommend this hotel

"Lovely stay"

4
martha1first, Lancaster, United Kingdom 29/08/2019

Booked a premier double room for couple of nights as we wanted to visit the beamish museum . Check in was very good and done quickly , we were told about breakfast and booked table for evening meal . The room was very large with four poster bed , bathroom was also very large . Room looked a little tired round the edges and in the bathroom but was a nice room in spite of that . We had an issue in the bathroom with some sort of leak , but it was fixed for us by the time we got back from our day out . It was a very comfortable room and enjoyed our stay . Very quiet , calm and relaxing . Breakfast was very good and had no issues , staff were sociable and polite . Got a little news letter each morning with weather and offers on stays which was nice . We would stay again if we ever need somewhere to stay in that part of the world .

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Martha1first, Thank you for the lovely review and thank you for taking the time to post it. I am pleased that you enjoyed your stay here and the issues you raised were dealt with, I do apologise for any inconvenience caused. I do hope that we will see you in the near future, please do not hesitate to contact us direct with any future reservation requirements. Kind Regards

"Not for individual travelers- unpolished jewel"

2
torbbent, Oslo, Norway 23/08/2019

Cold indifferent welcome. Couldn't care less - attitude from the front desk. The same two ladies checked us in and out. Simply not interested in the customers. Absolutely no presence of the staff to accommodate the customers. No information about the hotel. No drawing room to spend the evening? No bar? What time is the breakfast? where is the breakfast room? Is there a restaurant at the premesis? We had eventually dinner at the rustic stables "restaurant". Poor menu, nothing special above the low average. far from a gourmet restaurant. Chicken cooked dry, vegetables spongy. Dessert a mess of tastes and mashed sweets, disgusting. Waiter no knowledge of wines, tried to pour the wine (Sancerre) in a not empty glass of G&T! and no courtesy of having us taste the wine before pouring. Asked for tap water and got expensive bottled water. On the bill was added a bottle of wine we didn't have, had to argue with the head waitress about it, no apologies, she turned away grumpy and had no curtesy, didn't even wish us a good night, thank you or welcome back. if this head waitress has a name she should be talked to fiercely or be fired! The hotel seemed to be aimed at guests as a group and not individuals. Rooms ok, although presented as individually decorated it lacked a personal touch end talented involvement. Any review is done according to our experiences and expectations. I try to be positive until the contrary is evidently. In this case the hotel's presentation does not meet reality!

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear torbbent I believe you have posted two reviews under different headings? Please see my last comments. Kind Regards

"Opportunity lost"

2
t0rbbent, Oslo, Norway 23/08/2019

Beautiful mansion with a decor and a layout that is sadly way out of the premesis potential. The whole estate could have been so much more if taken care of by qualified personell. A place for groups and wedding parties. Not a place for individual travellers. Unfriendly staff. Roustik restaurant with a boring, all english menue. Slow service, they cheated on the bill. Grumpy and unpolite head waitress when we pointed out the mistakes on the bill. Absolutely no curtesy. Front desk boared with routines and no personal or friendly attitude. Some people just don´t have it, but then they should not be put in front!

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear t0rbbent Thank you for your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Kind Regards

"Excellant Stay again"

4
chris0mara, Leicester, United Kingdom 22/08/2019

I have had the pleasure of having stayed at Beamish Hall a few times now and they never let me down with their friendliness and quality of service. No fuss with quick check-in and check-out. Lovely grounds to go and walk around.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Chris0mara, Thank you for the lovely review and thank you for your continued loyalty. I am really pleased that you have enjoyed another stay with us, long may that continue. If I can assist with any future reservation please do not hesitate to contact the hotel direct. Kind Regards

"Great stay"

5
Talkstoomuch, Barnsley, United Kingdom 22/08/2019

We just had a one night stay in a deluxe room which certainly did live up to the title. The hotel has the usual rambling corridors up and down a few flights and half flights of stairs so not too great for those with walking difficulties unless they are bad enough to have flagged this up as a disability - so beware. The room was huge on a corner with three large windows with dual aspect. Only the carpet was lacking and this like carpets throughout the hotel was coming apart at the seams. There seemed to be a problem with joinings having failed to do just that. Breakfast was at a leisurely pace, well cooked with poached eggs that were as good as we have had anywhere. This tends to have become a comparative factor. We had booked B&B with Hotels.com so dinner was not included but we did decide to eat in the Stables Bar which we didn't regret. It was reasonably priced and very well presented. The menu was varied and the staff were all enjoying their job which is all you can really ask. One great benefit since we were off to Beamish the day after is that on departure they will give you vouchers for 25% off the entry fee for anyone who has stayed if you ask for them. I'm sure if you are there for several days you can get vouchers to use during your stay. And it is also worthy of note that the hotel do advertise lots of deals and speciality events so it may be worth approaching them directly in future rather than using another booking agent.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Talkstoomuch, Thank you for the excellent review and for taking the time to post it. A very valid point you raise is " it is also worthy of note that the hotel do advertise lots of deals and speciality events so it may be worth approaching them directly in future rather than using another booking agent" so thank you for highlighting this. Regarding the carpets, we are working our way through the building renewing them all, so please trust me when I say this is high on our improvement schedule. Once again, thank you for the lovely review and we hope to see you again in the future. Kind Regards

"Great Location bad wifi"

4
User 13/08/2019

The hotel is in a great location set in beautiful grounds and very close to the Beamish Living Museum. It has an excellent pub and the food served is very good as is the selection of local crafts ales. What it does not have is good connectivity, if you are an EE user then you will not get a connection, the hotel wifi is very bad as well. In my opinion they should do something about it as it is a shame that even though it is nice not to be connected sometimes, when you need it urgent, such as ordering uber or getting stuff on line it can take for ever..It is a good hotel and I do recommend it despite the lack of connectivity.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Gordan R, Thank you for the lovely review. Regarding our guest Wifi, this is something we are pursuing with our provider. It has been difficult to eliminate as some guests are receiving 50mb broadband and have very few issues. I have collated information to pass to our supplier, your review will certainly assist me. Thank you once again for taking the time to write this, we hope to see you in the near future, with the issue fixed. Kind Regards

"Attentive, friendly and efficient"

4
User 12/08/2019

A lovely country house hotel, situated in splendid grounds with two adventure playground facilities for teens and youngsters as well as archery for all. We booked a room for two adults and a child but the room we were initially allocated was not big enough to take the z bed with all the large antique furniture. I asked the Receptionist for another room and she immediately relocated us to a lovely alternative. From then on everything was smashing. All staff in the hotel, the breakfast room and Stables, the restaurant/ bar were friendly, attentive and effective. We stayed Monday to Friday on a multi night deal, which was excellent value. Great for people of all ages and families alike. Would highly recommend. Thank you

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Slugmeister, Thank you for the lovely review, I am really pleased that you enjoyed your stay with us. I do apologise for having to move rooms on your arrival but I am also pleased that it was dealt with straight away. I will ensure that your kind comments regarding the staff are passed on to those concerned. We hope to see you again in the future, if you need any assistance with reservations, please feel free to contact us direct. Kind Regards

"Disappointed"

3
paulnorthwood1, Heathfield, United Kingdom 11/08/2019

We turned into the drive and you see this impressive looking building and plenty of parking and a warm welcome from the lady in reception.word of warning if you dont like lifts this one will worry you. Room was quite small but comfy bed and clean. Bathroom had a cracked cistern lid and a cracked side panel on the bath and the shelf above sink was un level so things slid off it and the towel holder was loose and there was only a trickle of water out of the cold tap on the sink and finally we were awoken with a start during the night by a loud noise twice which we assume it was something to do with water operation in another room. Evening meal was very nice and the service was good.but I was very disappointed to find that there were no beers available from the micro brewery which is mentioned in the hotel description. In the morning breakfast was cold but I didn't really have time to get anything done about it but I did mention it to the waitress and she said she would mention it. To be honest it's poor attention to detail and if it could be addressed I would stay again otherwise I would not We stayed at this place mainly because it was handy for the beamish museum and it was inexpensive to be fair but that is besides the point really.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Paul, Thank you for the review. Please accept my apologies for the points you have raised, these have been passed to the relevant departments. Again, I apologise for not meeting or exceeding your expectations on this occasion, we will do everything we can to rectify the points listed.

"Wasps, careworn, inaccessible."

2
User 07/08/2019

Stayed for a wedding on Saturday 3rd August. I was shocked by the brusque greeting we received and a bit put off to find that the woman checking us in was actually the front of house manager! I understand the need for efficiency, but blimey. I felt like I was being processed for intake in jail! Julie was very helpful when we had queries at other times, but it was a poor first impression. There is a wasp problem in the hotel, and a member of staff told me that they have had repeat visits from pest control to no avail. I would not recommend this location for anybody whose party comprises the elderly or those unable to use stairs, as it is a rabbit warren of staircases. There is no step free access for breakfast or to function rooms. There are also no baby changing facilities. There was a crack in our toilet cistern and furniture in many of the rooms I saw were shabby. There is water damage and peeling to ceilings and walls in various parts of the hotel. That said, all of the staff were WONDERFUL (aside from the initial check in experience) and the gardens are beautiful.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Cracked the code, Thank you for the review. I have spoken to the front of house manager who confirms to me that she in no way meant your check in process to feel unfriendly. As you have stated she was very helpful at other times. As for the wasp's, being a country house hotel we do have to share our beautiful surroundings with nature. We have had pest control out to limit the unusual amount of wasps this summer particularly in our food service areas. As for your comments about the stairs, most country house hotels have varying difficulties with access, as they were never designed purposely as a hotel. Thankfully, many have been "converted" by caring owners otherwise they would be left derelict and we would lose a part of our history. Many of our guests except the quirky nature of country house hotels and prefer them to "purpose built units". I agree that we still have areas that require work and I can assure you that the owner and his family are working tirelessly to complete this. Thank you for your kind words regarding our super staff, I will ensure this message is past on. Kind Regards

"Disappointed"

3
Paul N, Heathfield, United Kingdom 06/08/2019

From the outside the beamish hall looked very grand.with its stature and beautiful lawns and shrubs etc. Once in reception it was very grand too and a friendly and efficient greeting from the lady on duty. Once in the room not too bad but In bathroom a cracked cistern top on toilet and a loose towel rail and I large crack on the side panel on the bath.and shelf above sink unlevel so things tried to slide off. During the night there was a loud noise a few times and woke us up with a start.which we guessed was something to do with the room next to us water.and also cold water only dribbled out of tap Evening meal was good and service was excellent ( In the morning cooked breakfast was cold and couldn't really appreciate it but couldn't be bothered to complain at the time.as was going out. But once again service good It's a shame really because it's a nice place and to be honest it's not over expensive.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Paul N, Thank you for the review, I do apologise for not meeting or exceeding your expectations on this occasion. Thank you for also reviewing the positive aspects of your stay. As you may have seen from my other responses, the owner is hugely focused on repairing and enhancing the offering here for our guests. I except that our first time visitors will not see the enormous amount of work put in to this beautiful hotel but our repeat guests are telling us that they are loving the improvements made. I can assure you that this work will continue so that we can constantly improve our guest journey. Kind Regards

"Nice hotel"

3
Rusby1, Sarasota, Florida 04/08/2019

Nice twin room on ground floor with good bathroom. The amenities were typical but nice and everything was clean, fresh and well maintained. Lovely towels and nice bed linen. All very comfortable. We ate dinner in the stables, the hotel restaurant addition in a building outside as nothing was open in the hotel itself (bar lounge etc) which was pleasant and enjoyable. We had skipped lunch and were hungry so both ordered the soup and a main. Everything was delicious. The portions are huge and neither of us could finish everything all for a reasonable price. The bar/restaurant has a lovely outdoor area but it was a bit cool so we took our drinks indoors where there were some deep leather chesterfield sofas to relax in before dinner. It seems they have music events in that area. The usual Breakfast was offered upstairs in the hotel in the eden room, all good and pleasantly served with nothing outstanding to write about. You can expect a quiet comfortable stay at this hotel which delivers everything you expect and need for a night or two but we did not encounter any cozy nooks we could settle into around the hotel which surprised us for a country hotel.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Rusby1 Thank you for probably the nicest three star review I've read. I am pleased that overall you enjoyed your stay here. I will ensure that your kind comments are passed on to the Stables manager. I do hope that you will consider staying with us in the future, if so, please feel free to contact us direct. Kind Regards

"Wedding night stay"

4
AlisonG707, Sunderland, United Kingdom 03/08/2019

We booked an overnight stay as we were attending our friend's wedding here. What an amazing venue for a wedding! The place has such a stately presence and the rooms were beautifully dressed for the wedding day events. The ceremony went ahead splendidly as did the itenary that followed. The food was fabulous and the staff were explicit in their delivery of everyones meals, it could not be faulted. Archery was arranged for the afternoon and was an activity enjoyed by all, such a fun, engaging time was had by all. My one and only negative was the really poor greeting we received upon arrival by the front of house staff receptionist who was very abrupt and welcomed us with a comment of 'the bar doesn't open until 10am'. I thanked her for that statement and asked what time we could check in and she barked back '3pm'. I could not believe the warm welcome and walked away and said to my husband "Welcome to Beamish Hall Hotel... I do hope you enjoy your day....." All in all we had a most pleasant stay and our we enjoyed our friend's spectacular wedding, but what a shame your first impression of a place has to be let down by staff who maybe need some further training.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Alison G707, Thank you for the glowing review, which I expect would have been a five star rating had it not been for your first contact which detracted from the overall experience. I sincerely apologise for the abrupt greeting you received, I have sent your comments to the Front Of House manager for her to action. I am however, very pleased that you enjoyed the experience of a wedding here at Beamish Hall and I thank you for taking the time to post your lovely thoughts and experiences. I do hope that we see you again in future, please do not hesitate to contact us direct with any of your reservation requirements. Kind Regards

"5 star price, 2 star stay."

2
User 31/07/2019

We paid £185 for a night with breakfast as we had our blessing here in 2014 and wanted to celebrate but it was such a disappointment. The place was very tired with damaged furnishings and electrics in the room which was cramped, shower mixer tap was broken so the water was too hot or cold, no residents bar due to a wedding on the night with no offer of a waiter service away from the bar and only pub food on a night meaning we had to get a taxi to a local Italian for a nice meal. Staff were nicer though and helped when we forgot tooth paste. Won't be be back I'm afraid. I have stopped in better 3 star locations for half the price.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear 944Stepheneno, I apologise for your disappointing stay and that the hotel was not to your standard. Our menu is on our web site, I understand that it doesn't cater for all, but we try our best to cater for the majority which includes over 25 main course choices. We do offer a drinks service to our residents though I understand that bar facilities are limited when we have multiple events on in the hall. Again, I apologise for not meeting your expectations on this occasion. Kind Regards

"Shocking "

1
s73England, Sunderland, United Kingdom 31/07/2019

We came here for a wedding, what a mistake that was!, we knew the drinks would be overpriced but barmen must have been hired off the street so slow and incompetent. When it finally came to the meal there was a black hair in my sister in laws meal and then the Barman spilled a full pint all over my wife's expensive dress, lots of managers/manageress walking about doing nothing and seen the whole incident but never came over and said anything, lovely setting but shocking staff who are desperately in need of retraining!

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear s73, I am finding this review difficult to respond to as your stay was back in March. If the incidents happened as you have stated please accept my sincere apologies. I have spoken to the departments concerned and they can only remember one incident of a drink being spilt on a guest. I am told that it was a genuine accident and that the chair, napkins and the drinks had been replaced with a full apology. The lady concerned was spoken to by a manager and confirmed that she was fine and that she had managed to dry the dress and there were no visible stains. Regarding the food, I am one hundred percent positive that the meal would have been replaced straight away. Nothing was reported after the wedding about any of these incidents. Kind Regards

"Lovely stay"

5
toby187, Wrexham, United Kingdom 28/07/2019

We stayed for one night whilst visiting Beamish Museum. Lovely house in a great setting. We didn't eat here, but had a few drinks sat on the comfy chairs outside the Stables bar, a great spot for a late evening drink! All the staff were really friendly and we would definitely return if we ever come back to this part of the world!

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Toby187, Thank you for the lovely review, I am really pleased that you enjoyed a relaxing time here after visiting the museum. I hope that we will see you again in the future, please feel free to contact us direct for any booking requirements. Kind Regards

"Beautiful, relaxing and friendly"

5
CatherineJ311, Bury, United Kingdom 26/07/2019

We actually booked this stay because we wanted to take advantage of their Beamish Museum entry package, but the hotel stay was the 'highlight' of our trip - we loved everything about it. Luxurious, easy

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Catherine, What a lovely review. I am pleased that you took advantage of the Beamish Museum package, it certainly lives up to its great reputation. Even more pleasing is that Beamish Hall was the "highlight" of your trip and you enjoyed everything about your stay. Please don't take to long to come and stay with us again, if you require any assistance with future reservations, do not hesitate to contact us direct. Kind Regards

"Shocking room service"

1
User 23/07/2019

A great day/night ruined by apparent company policy concerning items left in room.on checking out we realised we had left wedding present in room and so telephones hotel in order to reclaim it. Was told it had been destroyed. Now this was not a half empty bottle of booze it was a 70 pound boxed and tagged bottle of vodka which was a gift for my nephews wedding.disgraceful attitude on telephone and not in a million years do I believe it would have been "poured down the sink". No lost property? No phone call? In my opinion this "company policy"is bordering on theft as I run a taxi and if someone left a phone in my car should I simply destroy it or get it back to the owner? A wonderful day ruined and I will never teturn

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear T3540QSstepheng, I am sorry that this situation has occurred however I am being told a slightly different version of events from my teams here. Apparently, you informed reception that you couldn't find your room key, so housekeeping was asked to assist in finding it. When searching the room, they couldn't find it but did notice that there was still some of your belongings left, including an opened bottle of vodka. The housekeepers informed the receptionist of this, and were told to wait as you were still in the hotel. I am told that the receptionist informed you that there were still articles left in your room and you told them that you didn't require anything that was left in there. Therefore, the Housekeeper threw away the opened bottle of vodka. I do apologise if there was confusion, the housekeepers certainly wouldn't have thrown anything away had they been informed that you were coming back for it. Kind Regards

"Stunning location"

4
User 17/07/2019

Stunning location, stunning place to stay beamish hall country house was a pleasure to stay in from arriving the receptionist was pleasant and very helpful, room with original furniture with creaky doors which added to the old charm and also nice added extras. Within minutes of arriving in room pre-ordered champagne arrived nice and chilled. Bar set in a lovely courtyard with comfy furniture. Bar staff and restaurant staff friendly and very talkative, didn't book a table as had been to beamish museum and had had fish and chips so wasn't sure if we would be hungry. Late on in the evening we decided to eat staff has no problem finding us a table but we was happy to eat in the bar area, food excellent. Breakfast and dining area staff excellent friendly and accomodating. Beautiful grounds and function rooms, very happy for us to wonder round. Wedding function room stunning and would definitely recommend this. Whole stay was lovely, would definitely go back.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Guide06018124243, Thank you for the superb review, I am really pleased you enjoyed your stay here at Beamish Hall. It is nice to hear that you appreciated the period features and charm and that the service was friendly and accommodating. I hope that you will return in the very near future, please do not hesitate to contact us direct with any reservation requirements. Kind Regards

"Absolutely brilliant, very relaxing."

5
Eric K, Bradford, United Kingdom 17/07/2019

Only stayed for one night bed and breakfast with a couple of friends as we were visiting Beamish museum the following day (which is just next door). On arrival we drove up a driveway which cuts through beautifully manicured gardens to this magnificent 18th century country house, the car park is large and within easy reach of the entrance (and free) check in was quick and easy, the staff at reception were very polite, helpful, and professional, but still had that warm Geordie sense of humour, our room was overlooking the main entrance with fantastic views of the grounds, the room was compact but had a decent sized bathroom, large wardrobe, comfy bed, table and chairs, tea/coffee, kettle, fan, iron and ironing board.We booked a table in the stables restaurant, the menu is varied, the food was good, reasonably priced as were the drinks and was served by a wonderful team of waiters and waitresses, the following morning breakfast was served by yet another team of very efficient and professional staff, on checking out we were given 25% discount vouchers for the Beamish museum, Would definitely stay again.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Eric K, Thank you for the fantastic review and for taking the time to post it. I am really pleased that you had a brilliant stay and enjoyed both our facilities and our lovely staff. Having Beamish Museum on our doorstep is a great attraction to our guests, an absolute must to visit while in the North East. I certainly hope that we will see you again in the near future, if you require any assistance with your reservation, please do not hesitate to contact us direct. Once again, thank you for the brilliant review. Kind Regards

"midweek treat"

4
User 17/07/2019

We stayed here for one night, reception was welcoming, room was clean and tidy with double bed, had forgot how small they are but it was comfy, had afternoon drink in the garden of the stables bar and restaurant and later went there for an evening meal, the staff there were very friendly and service was quick, food was really nice to, breakfast next morning was good, checkout easy, only negative was the view of the roof from our room

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Fio57, Thank you for the lovely review, I will make sure that your kind comments are relayed to our teams. I hope that we see you in the near future, if you book direct with our reservations team they will be able to advise you on a room with a better view to complete your stay. Once again, thank you for the review. Kind Regards

"Family wedding"

3
Tracey M, Newcastle, United Kingdom 14/07/2019

Beautiful wedding venue Lovely rooms for function, ground nice for photographs and wedding breakfast nice. Bedrooms vintage style beds were very soft, not ideal for anyone with back problems. Water pressure dropped when trying to get ready so not ideal. Good service and rooms clean.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Tracey M, Thank you for the lovely review, I do apologise for the loss of water, as you will see from the last review, this was due to a burst water pipe and circumstances that were beyond our control. A really frustrating time for our guests and our staff. I am pleased to see that you enjoyed the rest of your time here and I do hope that we see you again in the near future. Kind Regards

"Wedding venue"

3
PippiCoDurham, Barnard Castle, United Kingdom 14/07/2019

One night stay for wife's birthday, reviews seemed decent and round of golf too! Service from staff throughout was excellent. Room was small, very hot but clean. Running water was minimal and we lost power through the night. Stables bar served great real ale, food is pub grub, seemed popular though standard was average at best. WiFi and phone signal was poor to none throughout hotel area. Breakfast in Eden room was lovely and would of made a great evening meal venue.If you want a get away from it all stay this is for you. I wouldn't recommend anything other than a pop in for a drink when passing.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear PippiCoDurham, Thank you for the review. I do apologise for the loss of water, this was due to circumstances beyond our control as a main water pipe had burst just outside of our grounds. The local water company couldn't commit to a time line of fixing the problem which was frustrating for us and our guests. I will ensure your other comments are relayed to the relevant departments, both good and bad. Please do pop in for a drink when passing, I'm pleased you enjoyed the Real Ale. Kind Regards

"Great hotel, shame about the restaurant"

4
730lorrained, London, United Kingdom 11/07/2019

We stayed in the Lily & Iris (feature rooms) which are really big and really nicely decorated and furnished. Very luxurious. The bed is one of the best ever. The hotel overall is really very nice and, largely, the staff are very friendly and helpful. But don't use their main restaurant The Stables if you would like a really nice dinner. It is very downmarket and dingy. If you don't like your hotels too noisy, try not to stay there when they are running a wedding party as it is very noisy and crowded.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear 730lorrained Thank you for the mainly positive review, I am pleased that you enjoyed your stay in our feature rooms. I will certainly pass on your kind comments about our lovely staff. I apologise that the restaurant didn't meet your expectations, I understand that not everyone will enjoy traditional English food but the decision was made based on the majority of our guests requirements. Kind Regards

"Short break"

5
GJCOX1955, Skipton, United Kingdom 07/07/2019

Stayed here whilst visiting beamish museum ,very easy check in all staff were friendly ,had a meal in the restaurant in the evening no complaints good service .Great breakfast in the morning .The gardens were very nice to walk around.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear GJCOX, Thank you for the excellent review, I'm really pleased that you enjoyed your time here at Beamish Hall and Beamish museum. Your kind words will be passed on to all those concerned and I hope that we see you again in the near future. Kind Regards

"Superb"

5
andrewj819, Warrington, United Kingdom 07/07/2019

Checked in 5th July, lovely summers evening. Hotel is superb, lovely decor and very clean. Really downtown abbeyish. Was a warm night and no air con so if you're susceptible to the heat then maybe visit in the cooler months. All the Staff are very friendly (especially Paul in the restaurant) and the food in the stables bar is exceptional. Met some lovely locals who were there for a wedding who were so engaging and nice people. Most of all it is very reasonably priced, meals drinks etc. Breakfast was amazing. You also get discounts if you visit beamish too. Will definitely be returning.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Andrew, Thank you for the excellent review and your kind words regarding our super staff, I will ensure Paul sees this review. I'd just like to inform you that this will automatically nominate him for employee of the month. I am really pleased that you enjoyed your stay here and I look forward to seeing you in the near future. If you need any assistance with future reservations, please do not hesitate to contact us direct. Kind Regards

"Prom night"

1
kazmike2011, Durham, United Kingdom 05/07/2019

My daughter went to her school prom at Beamish hall. The food was appalling. They had a spoon of rice and a spoon of curry and a burger? It was supposed be a three course meal. They didn't have a starter or pudding. And had to pay drinks. Not happy. Not good value for money.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Kazmike, Thank you for the review. Can I just explain that the school selected a two course mains and dessert buffet so there wouldn't be a starter. The main course that the school selected was, assorted sandwiches (5 types), Burgers, pizza, fish and chips, Curry and rice, vegetable spring rolls. The desserts were again assorted, (3 types). The buffet is out for 2 hours and we didn't run out of any items. Regarding the drinks, we can provide drinks packages, however it appears on this occasion the school didn't require them. I'm sorry that you feel this way but on this occasion I feel the need to write this response. Kind regards

"Brilliant for weddings"

4
BenF79, Manchester, United Kingdom 02/07/2019

Attended a wedding here. Room was very comfortable on the ground floor. Service and food were great. The day ran very well indeed! Drinks prices were reasonable. Room a bit dated but adds to the character of the country house feel

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Ben, Thank you for the super review. I am really pleased that you enjoyed the special day and that we were able to meet your expectations. I do hope that we see you again in the near future, please do not hesitate to book with us direct. Kind Regards

"Country house luxury"

5
Julie P, United Kingdom 29/06/2019

I wanted somewhere close to the A1 and Beamish museum and this fitted the bill. A country house in it's own grounds, with lots of parking. It's a rambling place, with period furnishings which are tastefully done. Our room was ground floor at the end of a maze of corridors and was very quiet. A reasonable size room with usual facilities. Very comfortable. Breakfast was upstairs in a newly refurbished room and had a good selection of hot and cold. Staff very friendly and welcoming. I would definitely stay again

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Julie, Thank you for the excellent review, I am really pleased that you enjoyed you your time here at Beamish Hall. I will certainly pass on you kind comments to our lovely staff. I hope that we see you again soon, if you require any assistance with future reservations, please feel free to contact us direct. Kind Regards

"Very dated, expensive and poor service"

1
User 25/06/2019

Hotel rooms are extremely dated and very expensive in comparison to other hotels which offer better rooms, nicer decor, more modern design and amenities and better prices. At £135 for 1 night, breakfast was not included and cost an extra £25 which include extremely poor service and the incorrect orders being served. When asking for additional breakfast pieces, e.g. toast & honey, these were not received.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Coastal, I do apologise that you didn't enjoy your time here. Regarding the bedrooms, you'll see from reading other reviews that most of our guests appreciate the period fittings and furnishings, you obviously prefer a more modern design that Country House Hotels rarely go for. I will speak to the breakfast manager about the poor service and your additional points. I'm sorry we didn't meet your expectations on this occasion.

"NIce place - shame about the beds"

3
Annie25W, Durham, United Kingdom 24/06/2019

Lovely location, grounds and public spaces. We booked two rooms for one night and both had very uncomfortable, creaky beds and we had oversized furniture taking over too much of the limited space in the room. We wanted a quick snack ahead of a wedding and the restaurant could not / would not offer us anything for 45 mins. We only wanted a quick sandwich.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Annie25 Thank you for the review. I do apologise for the poor sleep quality, I will investigate your issues. I will also speak to the Restaurant manager regarding the sandwich, but I do understand that the Stables gets very busy and we do have to give priority to those customers that have made a reservation. I'm sorry that we failed to meet your expectations on this occasion. Kind Regards

"Missed a good room"

3
Kerry C, Coaldale, Canada 23/06/2019

I read from fellow trip advisors that the rooms here are large and open etc. I guess we were unlucky and got one of the older, unrefurbished rooms. As we drove onto the grounds we were impressed by the buildings, stately and attention grabbing, then saw the sign stating hotel and wedding guests only. Crap, our luck with weddings is not usually very good. Our experience has been noise, but we were here and committed to our stay. As we entered the lobby, the front doors felt sticky to the touch and it appeared that the paint had been gobbed on so thick the doors would not close properly. We were greeted in a slightly standoffish way, but the process went quickly. The staff gave us directions to our room and off we went to the lift. As the lift door closed very loudly and quickly we grinned at each other and agreed to use the stairs going forward. This turned out to be a fun little adventure as there were stairs going up, halls going around corners and then the same number of stairs going down again. Got lots of good exercise! Our room was at the end of a hall, with a couple of steps down near the lift and a couple of steps up at our room entry. The room was a peg down from what we expected from the lobby/ exterior with basic bed, restroom and what could be called old furniture (antique in this room would be a stretch). As we unpacked I heard some rather loud voices coming from outside, so I had a look. Our view was comprised of a brick wall about eight feet distant and the loading area for the deliveries/ kitchen/ housekeeping. We decided to give it a chance before any complaints. As it turned out the noise, both wedding and business, abated by eleven, and we slept well., at least until the LED lights on the TV started flashing in the middle of the night. The remedy for this was to simply turn off the power to the TV, and that was that. We were awoken by doors slamming and voices early in the morning though. All in all, I think the owner is heading in the right direction with this property, but judging from the room we were given, there is a fair distance to go yet. From some of the photos posted on this site, there are very nice options here. We just got the bottom of the pile.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Kerry, Thank you for the structured review, I do apologise for the disruption you incurred during your stay. As you have pointed out, we are undergoing a refurbishment but due to the volume of room bookings this will take time, I am however pleased that you feel the owner is "heading in the right direction". Regarding the lift, we have had several lift companies assess this and all is in working order though I myself, keep pushing on the speed the doors close. I do hope that you will visit us in the future, maybe ask at the booking stage if there is a wedding in? Kind Regards

"Excellent Hotel"

5
User 13/06/2019

Lovely hotel, good food, friendly staff (apart fromone of the breakfast staff who possibly had got out of the wrong side of the bed). Remainder of the staff couldnot be more helpful. Grounds are beautiful

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Daydream, Thank you for the excellent review. I do apologise for the one member of breakfast staff "who possibly had got out of the wrong side of the bed". As you have seen, I am lucky enough to work with superb, caring and friendly staff and I hope that this one encounter didn't spoil your stay to much. Again, I apologise for this issue and I will pass on your comments to the Eden Room Manager. I do hope that we see you again in the near future. Kind Regards

"High tea, overnight stay and breakfast."

5
Kellpaul4, Northumberland, United Kingdom 13/06/2019

I wasn't sure what to expect. We arrived in time for high tea, which was lovely. The setting was lovely, as the other guests dining, were spaced apart, so there was nobody on the tables directly beside us. The quality of the food was great. We had a choice of a triple sandwich, there was a fruit and a plain scone each, with jam and cream. Then there were four different cakes/pastries. I'm not really a 'sweet tooth' but the sweet pastry tart, with fresh fruit on a custard base was divine. The staff were friendly and very attentive, just the right balance. Our room was lovely, obviously the furnishings were in keeping with the age of the property. The bathroom was modern, with a decent shower and it was immaculate, with complimentary toiletries provided.The cleanliness of the room was exceptional. The bed was comfortable. A kettle/cups were provided, with ample teas and coffee as well as a couple of bottles of water. Our breakfast was very tasty, using good quality produce. It was very busy, as there was a wedding party, but the service we received was still fine. There was a big choice of continental, as well as cereals, fruit juices and options from the hot menu. I had fruit juice and a Northumbrian breakfast. The front of house staff were all friendly. The friendliness of everyone who worked there really stood out. It was a lovely break and I left feeling really relaxed. I would go back, now that I've experienced it.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Kellpaul, Thank you for the superb review, I am really pleased that you enjoyed your stay here. The staff here are pleased that the afternoon tea rooms are open again after the recent refurbishment to the Eden room and I am delighted that you enjoyed the offering. I will ensure that your kind comments are passed on to the relevant departments and the staff concerned. I hope that we see you again in the near future, please feel free to contact us direct with any booking requirements. Kind Regards

"Country House Hotel & Village Pub"

3
User 10/06/2019

My wife and I stayed here as part of a weekend trip to the Beamish Museum. We were very attracted to the ‘Country House Hotel' style that it is described as and the Hotel this is, but then again, it isn't. The main building is very much as described by the Hotel, a country house now turned into a country house hotel. The hotel is situated in outstanding and beautiful grounds and clearly much love and attention goes into the gardens and woodlands. They were an oasis of peace and quiet. Inside, the hotel has many country house features and our very large room certainly fulfilled our expectations. The staff were very friendly and helpful and the Eden Room, where we had an excellent, cooked to order breakfast on two occasions, was outstanding as again were the staff. The room was laid out to and furnished with true a country house ambiance. Unfortunately, what appeared to be the main reception/lobby area of the hotel, while furnished in a style fitting to the hotel, was not alway accessable to us as a place to relax, read the paper and general soak up the country house style we anticipated. This was due to on one day there being two weddings in place and one wedding in place the next day. Both of these over spilled into the hotel guest reception area as did, on one day, the loud music. The weddings also monopolised both bars (and we were disturbed in the night at 01:30 and 03:30 by boisterous wedding guests going to bed) and there was no other bar in the hotel building for non-wedding guests. We were also told that there were no other areas available to none wedding guests such as a library or other bars within the main building. The Stables Bar and Restaurant was at the rear of the hotel and in a separate building. In truth this was a pub and very much where the hotel isn't the Country House Hotel it suggests it is and we expected. We had dressed for dinner in a way we felt suitable for a country house, jacket, tie, posh frock heels etc, and expected a restaurant similar to the high standard of the Eden Room. Unfortunately this was not the case. The Stables bar was crowded and clearly used by many people who were not hotel guest believing themselves to be in a four star hotel bar and dining room. One customer was wearing high visibility workman's clothes and seemed to be drinking with a crowd of builders. There were a lot of children running around, loud music and this did not meet our expectations. We ourselves would normally be quite comfortable with such surrounding but not when we paid for and expected more. Our meal was served in a very large room and this too resembled more pub that country house. Given our attire and expectations we were disappointed. However the restaurant staff were friendly and attentive albeit that their youthfulness showed their inexperience at dealing with a well filled restaurant. The food was good and plentiful albeit that the starters were wrong and there was confusion over the bill. We had ourselves paid £25 each in advance for our meal, believing this to be a good offer, but found we had to eat more than we really wanted to to achieve a meal to this value. We would have been better not to have paid in advance. We ate in the village on the second night. Overall then, we very much enjoyed our stay in the hotel, particularly the staff, the bedroom room, the Eden Room and the gardens. The location was also ideal for the Beamish Museum but we left dissatisfied with the style of restaurant and lack of resident's lounge. We fully understand that hotels have to cater for weddings and the financial contribution they make. We also accept that the hotel cannot always control the disruptive nature of some of their guest, weddings or otherwise. Given this we might stay in the hotel again should the need arise and would recommend it to others given the caveats I have describe. But the restaurant stops it from truly being a country house style hotel. Were dinner to have been available in the Eden Room we would have left far more satisfied but I got the impression the wedding guests made up the majority of overnight stayers and operating the Eden Room for non-wedding guest residents for dinner might not viable. This is unfortunate because, as a result, the hotel cannot truly give the country house ambiance and style it sells itself as offering and really could provide and which we expected.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Ray, Thank you for the detailed review. I am sorry that we didn't fully meet your expectations on this occasion. Regarding the points that you have raised that didn't meet your expectations, I believe you have answered these at the end of your review, so I thank you for your understanding. As you are aware, all hotels have to multi-purpose to make them a viable business. We try our best to allocate space for all guests but I do understand that they can disrupt each other at times. I do apologise for the inconvenience caused during your stay. I do hope that we see you again in the future. Kind Regards

"Restaurant"

3
Sandy114211, County Durham, United Kingdom 07/06/2019

We were there as a group on Thursday everything went ok but one little problem i order ed the chicken Cesar salad but no parmesan cheese . When I asked the girl went to get me some but I got cheddar cheese. If I was told there was none would have pick something else. The chicken breast was nice but not the same without parmesan cheese .

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Sandy, Thank you for the review, I will ensure that this is passed on to the restaurant manager. Please feel free to contact him direct, via the number on our web site. Kind Regards

"Restful,beautiful and delightful"

5
ruthmcnamara1, Edinburgh, United Kingdom 04/06/2019

This is a beautiful hotel, furnished with period appropriate furniture and decorated in tasteful and comfortable manner. Everything is clean and well presented . Friendly,helpful staff, especially the breakfast staff who are open and welcoming ,even earl in the morning. I have visit3d this hotel several times and I hav3 never been disappointed.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Mrs. McNamara, Thank you for the outstanding review and your appreciation of the period features and décor. I will pass on your kind words to our excellent breakfast team and the superb housekeepers. Again, thank you for the brilliant review, I hope that we see you again in the very near future. Kind Regards

"Trip to Beamish"

4
svpr, Manchester, United Kingdom 31/05/2019

Booked the hotel as it was such a great deal, the hotel is stunning and focus is on weddings, we did not eat in the hotel in the evening so can't comment, breakfast was really good cooked fresh. Room a little to warm beds comfortable but headboard squeak annoying, it is however in character with the property

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Svpr, Thank you for the lovely review, I am really pleased that you enjoyed your stay here. I will look into the problem regarding the headboard, that should be a quick fix, however I do apologise for the inconvenience of the annoying squeaking. I do hope that we see you again in the near future. Kind Regards

"Anniversary break"

4
Sian T, Manchester, United Kingdom 30/05/2019

We enjoyed a two night stay at Beamish Hall, we stayed in room 208 which was lovely, the hotel itself was beautiful and we found the staff to be very friendly and approachable. We dined in the Stables Bar both nights, the food was lovely! However the wedding party on the second night did get very rowdy when going back to their rooms (especially the room next door to us) and we had little sleep that night. Other than that, we had a pleasant stay.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Sian, Thank you for the super review and your kind comments regarding our amazing staff. I will also pass on your lovely comments to the Stables restaurant chefs and the servers. I do apologise for the "rowdy" guests and I hope that won't prevent you from returning to us in the future. Again, many thanks for the review. King Regards

"Great location but needs a little attention"

3
Steve S, Dehesa de Campoamor, Spain 21/05/2019

Had an enjoyable weekend at the hotel. Great location and friendly staff. However without being over critical I would like to point out that breakfast was a fiasco. The staff were like headless chickens not knowing who ordered what or when. The manageress states it was because many guests had arrived at the same time and they only had one chef.......... when the breakfast eventually arrived some orders were wrong .........etc. The rooms we. Iewed really need an update if you. Insider how much was being charged. How're the overall experience was good

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Steve S, Thank you for the review and your lovely comments about our friendly staff. I sincerely apologise for the issues that you incurred during breakfast, I totally except that on that particular day we got several things wrong. These have been discussed with the team and I'm sure you will see from other feedback, it was resolved. You will also have noticed that we are undergoing a refurbishment of our bedrooms and corridors now that the Eden room (breakfast room) is virtually complete. I do hope that we see you again in the future. Kind Regards

"Short stay for weddong"

4
ScampinIzzy, Whangarei, New Zealand 20/05/2019

This venue is not really a place to stay for leisure, although it has a quirky Sharm. The venue is mainly for weddings; almost exclusively for weddings. We were here for a family wedding which was planned forth Saturday. The venue is ideally setup for this kind of event, lots of different bedrooms at varying prices, large well maintained grounds, and great bar/ food option in the Stable bar/grill. The bedrooms are quirky and dressed in an old style; please remember that this venue is old and the furniture is designed around the house. Breakfast in the Stable bar is excellent; in fact some of the best hotel food I have eaten anywhere in the world. On both days we eat breakfast the food was equally good both days. The wedding was managed with military precision and went catered for in all respects. The food at the wedding breakfast was again som of the best I have eaten, well cooked, large (very large) portions, and plentiful. My only issue was the slightly over priced drinks which was sad more than angering. Overall a great venue; certainly if you're looking for a wedding venue, this should be at the top of your list.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear ScampinIzzy, Thank you for the 4 Star review and for your positive views regarding our facilities here at Beamish Hall. I am really pleased that you enjoyed all aspects of the wedding day and that each of the facilities you visited, met or exceeded your expectations. I hope that we see you again in the future, please feel free to contact us direct with any of your reservation requirements. Kind Regards

"Great customer service"

4
PTDurham, Durham, United Kingdom 19/05/2019

Stayed here as part of a wedding party Luckily we got ready before leaving home as when we got there we were told we could not go to the room until 3pm ( wedding started at 2pm) Reception said they would speak to housekeeping when they came back from lunch and update us . No one came back to us which was disappointing. The room was a Delux Double £120 special rate Finding the room was difficult as it's like a rabbit Warren. Corridors and stairs snaking round ( not the best experience. Eventually at room , furniture was very nice bathroom clean everything white although clear glass in the windows which were almost full length needs to be addressed. We could also hear people in other room so not very sound proof View from the room was a real disappointment sick beautiful grounds and what do we see = a roof and a yard full of beer gegs. Breakfast was included which was excellent Lots of choice from a Buffett style table. Fruit yogurts cereal, pastries the hot breakfast was ordered separately, service excellent All in all I have given them a 4 because of the waiting staff and the furniture in the room. View from the room would have been a 2

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear PT Durham, Thank you for the 4 Star review and your kind words regarding our super team here at Beamish Hall. I have noted your other comments which will assist us during our refurbishment program. I do hope that you will consider staying with us in future, please feel free to contact us direct. Kind Regards

"Wedding"

3
User 17/05/2019

Food was not the best and staff were not the friendliness! Lovely rooms and location.. drinks over priced. Was at a wedding here... think it could improve. Grounds are lovely and the winter room nice. 1 horrible rude man on the bar in the evening

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Ashleigh, Thank you for the review. I will look in to your comments about the staff as this is totally against what Beamish Hall is about, as you will see from other reviews. If you would like to contact me direct to discuss these matters, please do so as I'm left a little confused because all of our recent weddings have given us excellent feedback, particularly about our staff and service. I am certainly not brushing off your comments as our customer service is priority one. Kind Regards

"Absolutely brilliant service, stay, staff and food!!!"

5
dicharlton, Derbyshire 16/05/2019

First time with Best Western and I would like to say BEFORE I post this review that we have been extremely lucky enough to stop in some of the countries leading hotel brands/suites but newly retired saw this deal and thought we would give BW a try especially as it is only a stones throw to Beamish Museum one of our bucket list things to see. Yes rooms are dated (as per one review) as it clearly states in the hotel literature the rooms are in keeping with the historic grandeur of the hall itself and devoid of flatpack furniture, but they were exceptionally well serviced and spotlessly clean and comfortable. Wow wow and wow again what a beautiful place!! All the staff were knowlegeable helpful and super friendly and nothing was too much trouble for them - every single one of them - what a quite brilliant team. The breakfasts were superb, excellent service and good quality ingredients, even the little touches had been covered. The Stables bar did some very reasonably priced food and drinks cheaper than a bog standard city centre fast food chain and far superior sitting in the most pleasant, relaxed surroundings. The hotel and gardens itself is like being on the set of Downton Abbey, steeped in historic value and the most beautiful grounds, gardens and woodland with the Alice in Wonderland theme. It was such a beautiful place and so well run with the best teamwork among the staff I have seen in a long while. The guests took priority and were made to feel both welcome and important. Overall we were absolutely delighted and thrilled with our stay and cannot thank all the hard working staff enough for making our stay as exceptional and memorable as it was. Thank you Best Western for such a lovely experience and sharing such an historic and beautiful country hall with us. We will definitely return in the future!

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Di Charlton, If I may I will use your words, wow, wow and wow again, what a superb review. I love the way the review has been constructed and of course your kind words about our amazing building and grounds. I am very lucky to work alongside our lovely staff, they all understand that they play an instrumental part in our guests journey throughout their stay, no matter in which department they work. They will be really proud when I read out your review in our next team meeting and so they should. I hope that this review is read by many people as possible, because you have totally understood and really enjoyed what we are striving to achieve for all of our guests/visitors. We hope to see you again in the very near future, if you need any assistance please contact us direct we will be happy to help. Thank you once again for the super review. Kind Regards

"Average"

3
violetvee103, El Cajon, California 11/05/2019

Stayed one night before heading to the Beamish Living History Museum. Good location for this purpose. Pros: Nice gardens Good area for a walks Nice restaurant Cons: Rooms are dated with uncomfortable beds If a wedding is going on, the wedding takes priority and areas are closed off Warnings: We booked this hotel from America. In America, a Best Western includes breakfast. That is not the case in Beamish. The drive to the hotel is a bit of a dirt road that seems like it is going nowhere. Keep going. Not sure how hot it gets in the summer but there is no AC.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Violetvee, Thank you for your review and your kind comments about the gardens and the restaurant. To follow up on your other comments, the rooms here at Beamish Hall are with period furniture in keeping with the building, I would also like to assure you that every mattress has been renewed, though of course, they are a personal preference. I understand we still have areas that are undergoing a refurbishment, I assume this is what you refer to. I would like to assure you that all of our guests are a priority, not just the weddings. We have to allocate areas to our events otherwise a bride could find unwanted guests at her wedding. In England, Best Western guests have the opportunity to book room only, as some people do not require the breakfast facility, I apologise if this was unclear at the time of booking, though you could have booked it on arrival. I agree, the road down to the Hall from the museum is a twisting narrow road, but it is tarmac. With regard to your final point, most hotels in the North of England do not have AC, I only wish we had the weather for it. For those lovely summer days we do provide fans in the bedrooms. Again, thank you for your feedback, I hope that you have enjoyed your stay here in the UK. Kind Regards

"A bit tired but a comfortable stay none the less."

3
sunnynats, London, United Kingdom 04/05/2019

It is an old hotel, so it's to be expected that the place is a little tired. The staff were really friendly throughout the hotel. We were there for a wedding and all of our friends seemed to be staying in very different sizes of rooms. Ours was comfortable, although I wasn't a massive fan of the shower we had - just a bit awkward to fit in. Oddly, we had no soap for the duration of our stay? The breakfast was lovely, but oddly got two sausages on Saturday morning and only one on Sunday!? I was a little concerned the place may have been haunted...I mean...nothing actually happened, but I did have a funny feeling about the place

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Sunnnats, Thank you for the review and thank you for the kind comments about our lovely staff. I apologise if you didn't receive the complimentary soap, a call to reception could have easily resolved this, the same could be said for the sausage, this could have been resolved by informing a member of the breakfast staff. I do however take these points on board and a will speak to the respective teams involved.Regarding your comment "A bit tired" I'm sure that you will have noticed that there is and has been, considerable refurbishment work being carried out by the owner. I understand that with a building this size that there are still areas to complete however these are on the owners agenda. I do hope that you will visit us again in the near future, Kind Regards

"Ideal accommodation after a long day at beamish museum"

5
electrocutas, Scarborough, United Kingdom 21/04/2019

We visited Beamish museum on the Sunday for the full day and stayed at the hall to return home to Scarborough on the Monday. The Hall is a Super building and grounds are beautiful. Room was a bit small but ideal for what we wanted and booked at short notice. Bed was comfortable, Bath was brilliant Deep and hot. The stables restaurant food was excellent as were the staff. We will stay here again !

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Electrocutas, Thank you for the superb review, we are really pleased that you enjoyed your stay here and your visit to the amazing Beamish museum. I will pass on your lovely comments to our fantastic Stables team regarding the food and service. We look forward to seeing you again soon, if you require any assistance with your booking please contact us direct we will be happy to help. Kind Regards

"Fantastic"

5
Happiness22637580992, Washington, United Kingdom 18/04/2019

The hotel overall is a lovely place to stay, all staff are extremely helpful and polite. Great service provided. Fantastic food and drinks among a fantastic atmosphere would highly recommend a stay here.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Happiness, Thank you for the superb review, I am so pleased that we were able to leave you feeling like your username. Our lovely staff try their very best to exceed our guests expectations and reviews like this make it all worthwhile. I hope that we see you again in the very near future, if you require any further assistance, please do not hesitate to contact us direct. Happy Easter and kind regards

"Lily feature room"

3
LinzMcM, North-East England 18/04/2019

We stayed in the Lily feature room while we were guests at a friend's wedding. I believe there are only two rooms that have been recently done up in this style. The rest of the rooms in the hotel are rather old fashioned in comparison but this room was absolutely stunning. The room was large and the bathroom had a double shower, twin sinks and large bath. The bed was extreme comfortable too. We did however have a few niggles about this hotel. For the price of the room (£225), it falls short of some small touches we would expect when staying in a room that costs this much. - the room had no filter coffee (always a nice addition) - there were no flannels in the bathroom - no offer of newspaper delivered to room - the breakfast choice is very poor. We always ordered room service for breakfast to enjoy as much of the room as possible. The breakfast order form is too scant, no opportunity to order fresh juices, or yoghurt, pastries (all of which are available in the restaurant for breakfast). The breakfast delivered was fine, although they did send two meat breakfasts instead of one being a vegetarian. No opportunity to order toast either so we both were hungry still. The hotel is situated in beautiful grounds and is a regular wedding venue. If you are not staying as part of a wedding party, I would prefer to stay on a night when there are no weddings on as the noise from the music does travel up to some of the rooms.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Linz, Thank you for your review I have noted your points. I must apologise for the mistake with your room service breakfast, I am pleased that this was rectified straight away. As for the room service options, we will revert to our full offering as soon as the refurbishment is completed in the Eden Room. The room service has been reduced as we are currently (temporarily) servicing breakfast from the Stables. I hope that we see you again in the future, if you require any assistance with future bookings please do not hesitate to contact us direct. Kind Regards

"beamish steam fair"

4
waynebuick, Hull England 16/04/2019

not sure why the electric kettle was placed below the TV so steam could get into the unit. unable to move the electric kettle to another plug as none available. Bath room very clean lots of hot water and nice fluffy towels.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Wayne, Thank you for the review, I will certainly look into your findings. You will be pleased to hear that all of the guest feedback has been used during the bedroom audit and we are underway with our refurbishment. I hope that you enjoyed the Beamish steam fair I also hope that we see you again in the future. If there is anything we can do to assist with any future booking please do not hesitate to contact us direct. Kind Regards

"Beautiful wedding venue"

5
pauline j, Sunderland, United Kingdom 14/04/2019

Attended my nephews wedding here. Hotel was set away from the road and quite private.The staff were polite and very attentive. The meal was beautifully presented and the grounds ideal for taking photographs. Nothing seemed a problem for them.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Pauline, Thank you for the lovely review, I am really pleased that you enjoyed the wedding and that you have taken the time to review the day. I will ensure that your comments are passed on to the team at our weekly meeting. I hope that we see you again in the near future. Kind Regards

"best place to stay"

5
CarolA1999, monifieth 14/04/2019

we love staying here so close to the museum and so peaceful the walks round the grounds are great and also park for the children also they have climbing activity in the woods will definitely be back to stay again.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Carol, Thank you for the fantastic review, I am really pleased that you enjoy visiting Beamish Hall and all its attractions, with the additional bonus of sharing the same valley as the superb Beamish Museum. If you require any assistance with any future booking please do not hesitate to contact us direct. Kind Regards

"Mothers Day Lunch"

5
Louramshaw, Durham, United Kingdom 03/04/2019

Absolutely amazing lunch for our Mother's day celebration the food was very tasty, hot and very well presented. My Mum thoroughly enjoyed the day. Callum, who was our waiter, was attentitive, polite and gave a great customer experience. Well done to Beamish Hall, we can't wait to come back for another celebration.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Loura, Thank you for the excellent review and for your kind comments about Callum. As you will see, this is the second mention he has received regarding Mother's Day, I will ensure that he is made aware of your feedback which is an automatic nomination towards employee of the month, so thank you for that. I do hope that we see you again in the very near future. Kind Regards

"Lovely Mothers Day Sunday Lunch"

5
TR72JESS10, Chester-le-Street, United Kingdom 03/04/2019

We had our mothers day Sunday lunch in the winter gardens. What a beautiful setting! The food was absaloutely gorgeous, the staff were all lovely and very attentive. Special mention to Callum who was taking & serving drinks from the bar, he was very well mannered & very accommodating. Having lunch here on mothering Sunday was something quite special & well worth it. I would highly recommend it!

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Jess Thank you for the excellent review and for taking the time to submit it. I am really pleased that you enjoyed your day. I will pass on your lovely comments to Callum and the rest of our super team. I hope that we see you again in the very near future. Kind Regards

"Mother's Day Lunch"

5
Wardster78, Wallsend, United Kingdom 03/04/2019

A fantastic and memorable day! Thank you so much for putting on such a special event, my wife and our kids really enjoyed the day. Kids are never too young to experience fine dining and they behaved so well and enjoyed it nearly as much as mammy!

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Wardster78 Thank you for the fantastic review, I am really pleased that you and your family enjoyed the day. I hope that you will join us again in the near future or for Mother's Day next year. Kind Regards

"Excellent Mother's Day Lunch"

4
FunkstaHippyOnline, Newcastle 03/04/2019

We came to the Winter Garden for Mother's Day lunch and it was excellent. Service was spot on and really enjoyed all the food, especially the sticky toffee pudding. The only criticism is coming with young children the woodland Alice in Wonderland area is closed until next week. You would think they would have opened this week given there was such a big event on for Mother's Day.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear FunkstaHippy, Thank you for the great review, I am really pleased that you enjoyed the food and service on Mother's Day. I apologise that the woodland walk and garden centre were closed but the extensive work being carried out there was delayed due to the poor weather. I do hope that we see you again in the near future. Kind Regards

"Lovely Place."

5
RhonaandChris, Thirsk, United Kingdom 02/04/2019

Our children bought us afternoon tea and a nights bed and breakfast as a Mother's Day gift. Arrived to a very Grand entrance and equally impressive house ,as it was Mother's Day it was packed. We were checked in by a very pleasant lady, we then went to our room,it was massive filled with period features.afternoon tea was fantastic with very pleasant service many thanks to the staff.We then had to go for a pleasant walk to the grounds, excellent.Next morning had full English breakfast again large portions(my wife had the Vegetarian option which she said was excellent again the staff were very friendly.So all in all a very pleasant stay.

DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Rhona and Chris, Thank you for the excellent review and for taking the time to submit it. I am really pleased that you enjoyed your stay here especially on such a lovely occasion. I will pass on your thanks to our lovely staff. I hope that we see you again in the very near future, if you need any assistance, please contact us direct and we will be happy to help. Kind Regards

"Wonderful wedding"

5
Cruiser31544097082, Newcastle upon Tyne, United Kingdom 29/03/2019

Attending for a friends wedding - stunning location and fabulous hotel - wedding was beautiful and food was great too - bedroom was clean tidy and well equipped with tea making facilities and lovely hot shower - breakfast was very good and the views of the lawns on a lovely sunny day was wonderfully relaxing

"Beautiful grounds"

5
Lancsliz, Rossendale 27/03/2019

Stayed as part of a deal with breakfast and afternoon tea. Check in was easy but the receptionist was a bit hassled as there was a wedding party and a baby shower going on and was quite difficult to hear. We up graded and had room 211 which overlooked the side of the gardens. It was exceptionally clean, a lovely new bathroom and a very comfortable bed. The furniture was old fashioned which matched the tone of the Hall. Supplied with the kettle was lots of teabags coffe and milk which is not often the case. Afternoon tea was delicious and just so big that we had to take cakes to our room as there was just too much. We also skipped dinner for that reason. Breakfast in the morning was A La Carte and I had smoked haddock which is not often available and was absolutely delicious. The Eden room where we had breakfast and afternoon tea was not overcrowded and the staff were excellent. After both meals we had a walk around the beautiful grounds to try to work off all the food! A definite return for us

DahlbergM, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear Lancsliz, Thank you for the superb review. I am really pleased that you enjoyed your stay here and appreciated the tone of the Hall. It is always nice when guests take the time to review their journey rather than focus on one negative or positive. I do hope that you can return in the near future, please do not hesitate to contact us direct so that we can assist you further. Once again, thank you for the lovely review. Kind Regards

"Really nice stay"

5
Tezzewezza, Durham, United Kingdom 26/03/2019

Had a really nice Sunday night stay, we booked to stay Sunday night in a deluxe double with afternoon tea, evening meal, and beamish museum tickets. Hotel staff very friendly and helpful, evening meal nice trio of meats was big and really tasty, afternoon tea nice but not a complaint but too much sweet stuff more savoury for us. Breakfast fantastic and a great day in Beamish. Would definitely return

DahlbergM, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear Tezzewezza, Thank you for brilliant review and thank you for taking the time to post this. I am really pleased that you enjoyed your stay here and should you consider returning, please contact us direct and we will assist you with any reservation requirements. I will pass on your kind comments to the team and thanks once again for the super review. Kind Regards

"Nice place, perhaps a little updating required?"

4
ZacFraser, Bradford, United Kingdom 26/03/2019

Stayed as part of a package deal for a reasonable price including Beamish tickets and bed/breakfast. The hotel is in clean condition and is used for weddings, day conferences, and short stays. Found easily by sat nav. The accomodation was spacious and although placed around the back we had a reasonable side view from the 2nd floor although there were lots of stairs to get to our room but as we aren't disabled this was not a problem. The bed was reasonably comfortable and the furniture in the room was of a period character though not in tip top condition. The bathroom did in our opinion require some updating and I noted a lot of creaking when I stood in the bath for a shower which can be a little disconcerting. We had our evening meal in the stables restaurant. We both opted for cod and chips - the food was lovely and reasonably priced with generous portions. For breakfast we attended a different restaurant within the building and found very good service and an a la carte cooked breakfast. The continental selection buffett for those not having a cooked breakfast would benefit from a revision of the offering. Overall a pleasant stay in a very nice place with welcoming staff.

DahlbergM, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear Zac, Thank you for the great review. It is always pleasing to read an unbiased review detailing your guest journey. I take note of the positives and the negatives and believe me when I say, the whole team here at Beamish Hall is striving to make a positive impact on our valued guests. I therefore thank you for your review and for taking the time to write it. Kind Regards

"Fantastic stay"

5
JMO_83, Newcastle upon Tyne, United Kingdom 26/03/2019

We stayed here on Sunday 24th March after we purchased an it is on voucher for dinner bed and breakfast. We could not fault our stay from check in to the time we left, we were greeted by a friendly receptionist called Debbie who was very helpful and provided us with a 25% off beamish museum voucher as we were planning to take my son there before checking in at 3pm. We requested one of the larger deluxe bedrooms (room 110) which we were provided with which gave ample space to put my sons travel cot in and enough room for us to get ready in the room without feeling we were on top of each other. We dined at the stables restaurant as part of the deal we purchased for a 3 course meal. Before we sat down to dine we took part in the brewery tour (which was also part of the voucher) which was very informative and well presented by Corrine (sorry if I spelt her name wrong). We learn't alot about the process of brewing the local beer (Beamish) and this was followed by a beer tasting at the bar. The only downfall I would say about the beer tasting is that me and my father in law had to share the same glass with each selected beer in which I did not understand as it doesn't take much time to wash an extra glass. The guy who did the beer tasting was very informative though and gave some history about the names used for the beamish beers. When we dined in the stables restaurant the food was fantastic and the portions were massive, I thought I was a big eater but struggled to get through the three courses. All courses were freshly cooked and definitely worth going back for. The Sunday lunch looked fantastic. After a good nights sleep in the bedroom we sat in the Eden room for breakfast, all members of staff were helpful and we were often asked if we wanted a top up with the coffee or teas and there were some great choices to choose from including fresh fruit, cereals, muffins and croissants etc.. All in all a fantastic stay and we will be back in the near future, hopefully near Christmas time.

DahlbergM, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear JMO, Thank you for the fantastic review and the way you have spent the time describing your guest journey. Thank you for the lovely comments about our staff, I will ensure I pass these on during our daily briefs. I apologise for the confusion over the glass(s) I will certainly get to the bottom of that (no pun intended). You mention that you will be back in the near future, please do not hesitate to contact us direct and we will assist you with your reservation requirements. Once again, thank you for the super review. Kind regards

"Lovely stay"

5
User 22/03/2019

Just got back from a great time at Beamish hall hotel what a beautiful building . Staff very helpful Abbie in Eden room for breakfast was lovely . meals in stables was yummy. very clean all over andd thank you for our surprise in our lovely room . would love to go back anytime

"Wedding venue"

5
108lesleyd, Sunderland, United Kingdom 18/03/2019

Wow!!! My brother got married here on March 16th. Can not fault anything at all. Everything was perfect. Beautiful food. Most of family had booked rooms and they were all very impressed. The wedding breakfast was perfect and everything timed perfectly... I was very impressed by the lady co ordinating everything... Thankyou so much for such a perfect and magical day we will never forget x

"Lovely realxing stay"

5
User 18/03/2019

Lovely relaxing stay at the hotel for a friends wedding. Room was huge and had a Jacuzzi bath which we loved. We had a beautiful breakfast in bed for only £3 extra it was well worth it. Highly recommed. We stayed in room 101.

"Staff night out"

5
Susan H, Murton 16/03/2019

Staff very freindly and helpfull,evening meal we could not fault bar staff and restaurant excellent service,Breakfast was fab fresh produce cooked to perfection and nice and hot,Rooms were clean and very comfortable with a lovely warm room,we will be stopping again in the future thanks to all staff.

"Excellent Hotel.... But"

5
User 14/03/2019

Fab hotel with lovely staff, food exquisite with attention to detail. Avoid room 205 if you are a business traveller, as it doesn't facilitate for this purpose. Poor lighting for desk area, and very low chairs. WiFi is intermittent as well. Outside of that small point, if you are looking for a romantic break, this hotel should tick all the boxes

DahlbergM, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear 21jezs Thank you for the great review. Reservations made me aware of your points after check out so thank you for raising these, I have taken note of your points and these issues were incorporated in our individual room audit. Until we have finished, if I can assist with any further reservation please do not hesitate to ask. It is important to us that you have the facilities you need during your visit. I hope to see you in the near future. Kind Regards

"Needs a little TLC"

3
User 10/03/2019

This hotel is striking from the approach, and has many good points. Value for money, friendly and helpful staff and a certain charm. However, it's a little down at heal. We booked the Superior Room. The room was vast, spotlessly clean and had everything you needed. The furniture is old, the window rattled all night and the bed was awful. I could have put up with this if it were not for the smell within the room and the corridors. It wasn't an unpleasant smell but it wasn't pleasant either, I couldn't make out if it was a damp smell or just and old smell but it was there never the less. It's clear this was once a very grand house and it's a decent hotel and I believe gives fair value for money. I probably wouldn't go back.

DahlbergM, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear Lisa, Thank you for the review and thank you for the positive comments. We fully understand that we have work to within the fabric of the building and works are on going. I do hope that you are able to return in the near future so that you can see how much time, money and effort the owners are putting into this fantastic historic building. I apologise for any inconvenience caused but I thank you for your unbiased review. Kind regards

"A lovely celebration"

5
User 05/03/2019

We stayed here for a birthday celebration which exceeded our expectations. After staying for a wedding back in 2016 our time was not the best, but have heard better reviews since. We arrived to a quick and easy check in and prosecco in our room which was a lovely touch. The superior room was lovely and traditional, although one chair by the window was one sitting away from falling apart, but another was available. Dinner in The Stables was excellent, and the service was second to none. Breakfast the following day was as expected from our previous visit, condiments are always a lovely touch in cute jars, and pleasantly surprised by the selection of cooked breakfast available. Would definitely recommend for a nice night away. Only downfall is there's not much around apart from Beamish so 1 night to relax is usually enough.

DahlbergM, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear Ashleigh, Thank you for the excellent review, great to hear that we have redeemed ourselves from your last visit. I will take on board the points that you raised regarding your room, so thank you for that. I'm pleased that you enjoyed the food and service in the Stables restaurant and of course breakfast in the Eden Room. I do hope that we will see you again in the near future. Kind Regards

"Recent stay"

2
User 04/03/2019

The Hotel is a very charming and grand building, set in beautiful countryside. Reception area was welcoming, check in uncomplicated. However after that I was left very disappointed. After securing a winter saver rate deal on the BW website I was allowed room 104. At best this room would only be suitable for single occupancy and should really only be sold as such. The room was pleasant in its decore, old world charm in keeping with the outside of the building. As stated in other reviews the beds creak, the pillows are limp and the shower cubical was very tight ! As we secured the room for a much needed break away, I had hoped to relax in a room bigger than my kids bedroom at home. Would I go back, sadly no, I was very keen to try the hotel, and expect if a better room had been allocated I would have been happy to return.

DahlbergM, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear Jacqui, On behalf of our entire team, I would like to apologise for not meeting your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I will also incorporate your feedback into our current and on-going audit of all Bedrooms, culminating in our refurbishment plan which is on going throughout 2019. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind Regards

"Amazing hotel, thankyou so much"

5
610chanelg, Spennymoor, England, United Kingdom 01/03/2019

We got an overnight stay package as a Christmas present which included a 3 course meal and breakfast. Arrived around 6pm and booked evening meal at 8.30pm. Went for some drinks at around 7.15pm and asked if we could bring dinner forward, staff more than happy with this as there was plenty space in the restaurant. Looked after by a lovely blonde girl (unsure of name) and Paul. Perfect service, and absolutely amazing food, and although not paying on this occasion due to package the meals are very reasonably priced. Rooms, hotel and surroundings are like stepping back in time. Nothing modern but that's what makes it so grand. Everywhere is exceptionally clean and well kept. Breakfast again was delightful. So much choice and staff happy to cater for individual needs. Again looked after by a lovely young girl who's name I didn't get, but please pass on our thanks to her!! Perfect stay, lovely staff, lovely surroundings- will definitely be back! Thankyou so much xxxx

DahlbergM, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear 610 Chanelg Thank you for the superb review and the fact that you've taken the time to describe your journey with us. I am really pleased that you were looked after by our lovely staff and I will of course, pass on these comments to all those involved. I hope that we will see you again in the very near future, if you need assistance with any future booking we will be happy to help. Kind regards

"Great location, intersesting quirky and welcoming"

5
drpeterr23, Chester, United Kingdom 27/02/2019

Fascinating historical hall - english prime Minister and the most famous Geordie song! Rooms traditional and large. Restaurant buzzing and good choice of beer and wine at good Price. Staff were perfect. Spent a lot at the fair! yes it Needs some work but enjoy staying in a place with history!

DahlbergM, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear Dr Peter, Thank you for the lovely review, you are right, we do have a fantastic history, Anthony Eden and of course Bobby Shafto frequented these Halls, among many others. I'm also pleased to read that you enjoyed our Stables restaurant and our lovely staff were in yours words "perfect". Thanks again for the super review, we hope to see you again in the very near future. Kind Regards

"Beautiful oldy world with touches of class"

5
Voyage38854922389, Kingston-upon-Hull, United Kingdom 26/02/2019

Loved the all experience felt like a princess in a beautiful castle even for just the 1 night we stayed , staff treat you like royalty and we are already looking to stay longer in may, as the all stay from hotel room to the stables resturant was 1st class

DahlbergM, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear Voyage, Thank you for the excellent review, we are really pleased that you enjoyed your stay here at Beamish Hall. I will also pass on your "1st Class" comment to the Stables restaurant team. We hope to see you again in the near future. Kind Regards

"Fabulous friday stay!"

5
TN20199, Newcastle Upon Tyne, United Kingdom 25/02/2019

Upon arrival I was greeted by the woman on reception, she was really friendly and attentive, I was asked if I had a reservation for the Stables, however i'd already booked before my arrival. I was given the keys to the room my partner and I were staying in. I was given a brief overview of my stay by the receptionist, and was asked if I required anything further such as a wakeup call. I think that the service I received on first arrival was great, and certainly a service you don't receive in other hotels. It definitely was service with a smile! I then made my way upto my room, which was a premier room. First impressions - the room was sublime! The decor might not be to everyone's taste, however I think it is what you'd expect. The room was beautiful and timeless with magnificent oak furniture and 4 post bed. We had a room that had 3 windows and overlooked the fields, it was such a view! I'd definitely recommend staying in this premier room! I thought I'd have a quick test of how comfy the bed was, the bed's comfort is on par with Lumley castle's and I must say it was better than sleeping in my own bed! The bathroom was lovely, it had a fabulous double jacuzzi bath and a big shower! It was exquisite, definitely my favourite part of the room haha! I felt like royalty having a bath. After we had gotten ready, we made our way down to our dinner reservation at the Stables. Upon arrival the stables was pretty full and had a great atmosphere and had plenty of people chatting. It felt like a proper 'Northern' Pub. I loved it! We were sat down and the service was pretty good! Our food arrived along with our drinks. I had the vegetarian option, and it was one of the nicest veggie burgers I've tried - it's a must have! We ofcourse finished our meal off with a bottle of red and a dessert (like any normal person would do). I picked my old time fav - sticky toffee pudding, and boy it didn't disappoint! Overall I really enjoyed the Stables, the food was lovely and we even stayed after to have another bottle of wine and had a chill and chat on the sofas near the bar area. On the morning, we opted for breakfast in bed - as my partner had work in at 9am we opted to have it delivered at 8am, it was prompt and on time! I chose the veggie breakfast and it was delicious - i love the fact that it was handcooked and cooked to order. Really a selling point worth pushing! Loved it. Overall I am very very satisfied with my stay at Beamish Hall and had a great time wining and dining in the Stables!

DahlbergM, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear TN20199 Thank you for the excellent review, not just for the 5 stars but for the way you have explained your journey here at Beamish Hall. I am pleased that you enjoyed your time here and made the most of the facilities. I do hope that you are able to visit us again in the very near future and thank you once again for taking the time to post this review. Kind Regards

"Good value"

4
akey100, Uk 24/02/2019

A really nice setting and a lovely hotel only let down by the very uncomfortable small bed the staff were very attentive the food was excellent and there was plenty of choices all in all a nice relaxing break ideal for visiting the Beamish Museum

DahlbergM, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear Akey100, Thank you your kind review, I am pleased that you enjoyed the majority of your stay here at Beamish Hall. I sincerely apologise that you found the bed uncomfortable and too small, I will ensure that I look into this matter. I do hope that we see you again in the near future. Kind Regards

"Breakfast and Afternoon Tea"

5
User 19/02/2019

I have visited Beamish Hall on two separate occasions, one for the afternoon tea one Sunday and another for the Wedding Showcase Day, where I had breakfast in the Eden Tea room, on both occasions I was delighted with the level of service and quality of food! The high tea was one of the best that I've had in the North East and beats a couple in the area. The woman who served me was a delight, she seemed so knowledgeable about the hotel and could give me a quick overview of the history. I would return to be served by her alone! Customer service at its finest. As for the breakfast, I wanted to take a million photos! It was amazing, there was no grease and it was delicious. It set the scene for a perfect day at the wedding show case!

DahlbergM, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear KayMcav62, Thank you for the glowing review, we are really pleased that you enjoyed your visits to Beamish Hall. Your kind comments will be relayed to our wonderful staff. We all hope to see you again in the very near future. Kind Regards

"Mixed feelings"

3
SJB448, North Yorkshire, United Kingdom 18/02/2019

Check in was excellent on this occasion with very pleasant staff and we were quickly processed, The room was half the size depicted in the picture and much smaller than expected and a little tired in places and one of the hand towels was stained. It was at bedtime that the real problem started. We had booked a room with two single beds because my husband has a fractured arm and is restless. My husband's bed was acceptable comfort wise.. but my bed was quite possibly the worst mattress I have ever "Tried" to sleep on..I pulled back the sheet to look at the cause and noticed that the mattress protector was badly stained. My mattress was so hard and knobbly I had to lay my duvet over it to try to get to sleep. It was a little chilly with just the bedspread over me but it was the fire alarm going off at 04.45 am that really made what little sleep I had managed to get a waste of time. In the morning I checked my husbands mattress protector and not only was it a double on a single bed but it was stained with blood. I went down and explained the problems to the receptionist and asked if I could have a second duvet laid on the mattress and have the towels changed. When we returned later that day our beds were totally remade with clean bedding and a lovely soft duvet on top of my mattress to make it comfortable. We ate at the Stables restaurant that evening and the meal was fabulous. So the first night was a real wash out and the second night much better and although the member of staff on reception sorted out our issues more vigilance by house keeping is required.

DahlbergM, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear SJB448 Thank you for your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not meeting your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am pleased that you enjoyed your visit to the Stables Restaurant and that the staff acted on your issues. Once again, I am sorry that you incurred these.

"Downton Shabby"

1
hootie1233, Newcastle upon Tyne, United Kingdom 17/02/2019

First things first, the building is striking, that said the interior isn't. The room, absolutely average as you can get...no heating turned on, they did know we were coming. The bed was a disgrace, creaked and moaned its way through the night. The tv started flashing at 3 am for some reason leading me to believe I had fallen asleep in a nightclub and the furniture was old and missing handles for some reason. The only way I know how to get into a wardrobe is through the door using the said handle. The mattress was a disgrace, the carpets in the corridors are shocking and the dining hall looks like it could do with a lick of paint. The lift should come with pit helmets as you feel you have been whisked back in time and are heading down the mines and not off to dinner. Staff ignored you leaving and returning....not even a goodnight on coming back at 11 pm. How this place has 4 stars is beyond me, it has far too many problems to lose 1 star from perfection. This place could be beautiful but needs huge investment in decor and furniture and plenty of staff training. I would not go back here for the night's sleep that I just had for free let alone the 126 pounds it cost me.

DahlbergM, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear Hootie1233 Thank you for your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not meeting your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We will be continuing with our refurbishment plan through 2019. Kind Regards

"Not the best."

2
Debs1015, Newcastle upon Tyne, United Kingdom 17/02/2019

Stayed here for Valentines treat.Booked the Premier Room. There was not enough hot water for the jacuzzi, so could not have a shower or wash before dinner. 2 ceiling lights did not work, bedside lamp didn't work. Room was far too hot and no way to control the temperature. Neither of us slept as bed far too creaky when anyone moved. Would nit stay here again. However restaurant and breakfast was ok.

DahlbergM, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear Debs1015, Thank you for your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not meeting your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Kind Regards

"Lovely"

5
wilky002, County Durham 12/02/2019

I was there as part of hosting our business awards. The room was lovely. Food was nice and the staff were great. Lovely location and overall an amazing night. The bar was well staffed for the people we had and they supported all of our needs. Great night.

DahlbergM, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear Wilky, Thank you for taking the time to write this super review. I am really pleased that your business awards went to plan and that our lovely team assisted you throughout. I hope that you will consider us again in the future, please feel free to contact me direct should you need any further assistance. Kind Regards

"Afternoon tea and overnight stay"

5
User 12/02/2019

This is a second time we have stayed at this beautiful hotel. Everything about this hotel is fantastic from food to rooms to staff. We stayed in a premier room on a bed breakfast and afternoon tea basis which I would highly recommend.

DahlbergM, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear Karen T, Thank you for the fantastic review. We are really pleased that you enjoyed your stay here, we hope that we see you again in the very near future. Kind Regards

"Mrs"

5
Mccabeangela, Sunderland, United Kingdom 11/02/2019

Great hotel. Stayed in a premier room with jacuzzi. Service was great. Stables restaurant lovely and breakfast in bed finished off a perfect romantic night away. Would definitely stay again and recommend to anyone

DahlbergM, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear Mccabeangela, Thank you for the fantastic review, we are really pleased that you enjoyed your stay here at Beamish Hall. I will pass on your kind comments to the team and I hope that we see you again in the very near future. Kind Regards

"Good place to stay when exploring the area"

4
User 10/02/2019

Overall a good stay.One or two things could have been done better but would use again when staying in the area. We usually stay at Durham radisson when visiting relatives locally but may occasionally switch now.Beamish is very different an old historical building with the associated problems which come with this

DahlbergM, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear Compass, Thank you for your honest review. You are quite right that old historical buildings come with problems and we are working very hard to correct these, this lovely old lady can be a challenge at times! We are pleased that you enjoyed your stay here and look forward to seeing you in the future. Kind Regards

"Bargain Black Friday booking"

2
User 09/02/2019

Having bagged a room rate of £45 I should not have been expecting wonderful... The reception is so dull and small that it could actually be missed. Check in was swift, but we were given no check out details. When we did check out we weren't asked if we had enjoyed our stay. The room can best be described as an old box. It was clean but very disappointing in size and decor. Bed was relatively comfortable but creaked a lot and the pillows were limp. General areas are very tired looking, with worn carpets and tatty paintwork. We did not have our evening meal in the hotel. We had breakfast in the Eden room which quite honestly is tragic looking. Major damp issues on one huge wall from floor to ceiling, drab swags and tails and the ugliest chairs I've ever seen. The food was ok; poached egg not good. Service was alright.

DahlbergM, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear Loisellen, Thank you for your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not meeting your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Kind regards

"A lovely and relaxing overnighter"

5
Bernard0175, York, United Kingdom 07/02/2019

Pleasantly surprised by the quality of the service, value for money and relaxing environment. Had a lovely room and a fantastic meal in The Stables restaurant. The staff were very attentive and friendly. Will definitely head back there soon.

DahlbergM, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear Bernard, Thank you for the fantastic review, we are really pleased you enjoyed your stay here at Beamish Hall. Your kind comments about the staff and the food will be passed on to the relevant teams who I'm sure will look forward to seeing you again in the near future. Please keep an eye on our web site as we have several deals running at the moment. Kind regards

"Enjoyable overnight stay !!"

4
cjwilly, uk 05/02/2019

We stayed overnight expecting it to be quiet as it was a Sunday to be fair ,but it gave us an enjoyable rest full time. The building is full of character and is listed so you have to expect it to reflect this! The room was massive and very warm the stables resturant had good food and beers and the grounds are great for walkers but we had loads of snow but this did enhance our stay to a degree. The staff were very friendly service was great, overall a great stopover which we will try again on a busier night must have another breakfast here !! And also a few pints of their own beamish ales many thanks indeed CJ

DahlbergM, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear CJWilly, Thank you for the lovely review, we are pleased that you enjoyed your stay. I will pass on you kind comments to the Stables Restaurant team who will look forward to seeing you again in the near future. Please check our web site for future bookings, we have several deals on at the moment. Kind Regards

"Birthday Treat"

5
Tomo307, Durham, United Kingdom 04/02/2019

Beautiful hotel in beautiful surroundings. We both love period buildings and furniture so really enjoy staying here, we have visited many times. The bedrooms and bathrooms are cleaned to a very high standard. The staff are so helpful and friendly and the food in The Stables Restaurant is varied, tasty and reasonably priced. We stayed last week for an early Birthday treat and had a lovely meal on the evening in The Stables served by two lovely staff members. Followed by a good nights sleep in our Delux room overlooking the wonderful gardens at the front of the hotel with window seats to enjoy the view and the snow the next morning. The breakfast staff are very friendly, there is lots to chose from we opted for poached eggs and kippers which were gorgeous. We were made to feel welcome and valued during our stay at Beamish Hall. Thank you everyone!

DahlbergM, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear Tomo307 Thank you for the superb review, we are really pleased that you enjoyed your stay here. I will pass on your kind comments to our lovely team here at Beamish Hall. We look forward to welcoming you back in the near future. Kind Regards

"Another Trip to Beamish"

5
Lesley952, Melton Mowbray, United Kingdom 30/01/2019

We stayed here in the summer to visit the Beamish Museum and had a lovely experience, so we thought we would have another visit to finish the tour of the museum. Just as good this time, restaurant is great, staff are really friendly, we were well looked after and nothing was too much trouble. Another trip to here in the planning so we can finally see all the museum....

DahlbergM, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear Lesley Thank you for the fantastic review, we are really pleased that you enjoyed your stay here. I agree, the museum is a fantastic experience for all age groups, we are lucky to have it right on our doorstep. I will pass on your kind comments to the Stables restaurant staff and of course the team here at Beamish Hall. We look forward to seeing you in the near future. Kind Regards

"Great Winter Getaway"

5
Bunnywunny1, Newcastle upon Tyne, United Kingdom 28/01/2019

Booked our stay as part of their black Friday Facebook offer £45.00 for the night room only though later I noted that the Best western website did have a twixmas offer on and we could have stayed the night even cheaper for only £40.00!! Amazing prices to be able to stay in such a beautiful place I guess we hit lucky this time. We were given a lovely little room on the second floor over looking the gardens it was lovely & clean, warm & cosy. There was still & sparkling bottled water, local Ringtons tea's, coffee & biscuits & lovely smelling bath products. We didn't book a table in the restaurant or add on the breakfast we just stayed in the room until we left the next day. Lovely & relaxing stay for us. Friendly welcome & good bye from the lovely lady who checked us in and out. (I think her name was Sarah) We would love to return sometime for another stay but next time we will book a table in the restaurant & stay for breakfast.

DahlbergM, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear Bunnywunny, Thank you for the excellent review, we are so pleased that you enjoyed your stay here, I will pass on your kind comments to, I think you meant Susan. Please keep an eye on our website, we have several deals running over the next few months. We hope to see you again in the very near future. Kind Regards

"Very Pleasant Afternoon Tea"

5
EddieW299, Durham, United Kingdom 28/01/2019

Visited here for afternoon tea with friends. We had vouchers which we had received as Gifts at Christmas. The Hotel is tucked away down a country road beside the Museum and Next to Golf Course,although it was a cold and windy day the entrance into the Hotel was nice and warm. As soon as you enter you realise there is a lot of character in the building. We were welcomed by a lovely pleasant lady on reception and shown upstairs to the area Room and met here again by another very pleasant lady and shown to our table and the menu was explained to us. There was a lovely choice of sandwiches with crops and salad leaves,scones,jam and cream and a lovely selection of cakes,coffee and tea was plentiful with waitresses on hand to replenish the pots.First class,although in need of work to be done to the building it is a very worthy interesting place to visit with a very nice warm homely atmosphere,

DahlbergM, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear EddieW, Thank you for the excellent review, we are really pleased that you enjoyed your visit to the Tea rooms. I will ensure that your kind comments are passed on to our super team. We look forward to seeing you again in the near future. Kind Regards

"Winter Festival stay over"

4
491elainep, Fencehouses, United Kingdom 26/01/2019

Huge room and incredibly clean - we upgraded slightly from basic double. Would have liked a bigger bed and slightly better shower but it was comfortable, not too hot (always a bonus) and the staff at check in were absolutely great. Winter festival itself was really good fun. Breakfast was 5 stars - food amazing and service was, again, faultless. They need to get the breakfast room and corridors decorated though. Very dated and shabby walls spoil it for the staff who work very hard to make stays enjoyable and relaxing.

DahlbergM, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear 491Elainep, Thank you for the great review, we are really pleased that you enjoyed your stay here with us. We do understand that there are areas of the hotel that require work, we are tackling these through an extensive refurbishment program through 2019/2020. We hope to see you again in the near future. Kind Regards

"Amazing food and brilliant service. Highly recommend "

5
jeanm223, Leeds, United Kingdom 25/01/2019

Beamish Hall is convenient for lots of nearby attractions. The lovely old building is furnished in a traditional, very comfortable style. We stayed during a very cold few days in January and the hotel was lovely and warm throughout. Rooms are very clean and comfortable with traditional furnishings. Staff are very friendly and helpful. Breakfast is excellent with lots of choice and lovely staff in the dining room. The highlight of our stay was the dining room in the Stable Restaurant which has lots of atmosphere and serves excellent food. The menu offers plenty of choice at a reasonable cost. The hotel has it's own microbrewery and serves its own beer in the restaurant. Delicious !! The hotel stands in extensive grounds which are well worth exploring. I would highly recommend this hotel. Thank you Best Western for an excellent stay.

DahlbergM, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear Jeanm, Thank you for the fantastic review, I am really pleased that you enjoyed your stay here at Beamish Hall. I will pass on your kind comments to the chef and the Stables Restaurant team I know they will be happy that you enjoyed your time there. I look forward to welcoming you back in the near future. Kind Regards

"Mrs"

5
wendy h, york 15/01/2019

Had an overnight stay for my husbands birthday as we have previously, did the brewery tour with tastings, they do great real ale, had the best meal ever in Stables restaurant & bar, and a good breakfast, the staff are really friendly the room comfortable and quiet, lovely location right next to Beamish Museum.

DahlbergM, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear Wendy H Thank you for taking the time to write a glowing review. I am really pleased that you enjoyed all aspects of your stay here at Beamish Hall. I will ensure your kind comments are passed on to the staff and we look forward to seeing you in the near future. Kind Regards

"Anniversary"

3
Hull_Matt86, Waltham, United Kingdom 12/01/2019

Booked a non-refundable 4 poster premium room for anniversary in December but sadly lost mother-in-law suddenly 2 days before. Hotel were very accommodating and allowed us to move booking to January. My wife and I had stayed in this room 7 years ago on our first weekend away, the room still has its antique charm and great views. Upon arrival in the room we had a complimentary bottle of fizz, a nice touch. However, the room itself wasn't particularly clean with a hair on the dressing table, a couple of marks on the throw over the bed and a long line of what looks like melted chocolate down the outside of the hand basin. By this point my wife and I just wanted to relax after a difficult month so didn't bother calling reception straight away and decided to inform them in the morning. Finally, the rooms are really warm, I had to sleep on top of the duvet with the fan on! Would we visit again? Possibly, the staff are really friendly and the food from stables restaurant was good. However, rooms are a little on the expensive side for what you get.

DahlbergM, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear Hull_Matt86 Thank you for the review, I am pleased that you enjoyed the majority of your stay and your meal in the Stables. I will obviously monitor the negative points that you have raised, but if I can suggest that in the future, and no matter what hotel you are staying at, please inform a member of staff about any issues during your stay, as it is always our goal make our guests as comfortable as possible. Kind Regards

"New Year's Eve night very good building needs some work "

4
Q9730FIstephens, Newcastle upon Tyne, United Kingdom 02/01/2019

Attended the new year gala event and stayed overnight .Although our deluxe room was very good the over all quality of the building was variable with the Eden room where we had breakfast showing significant water damage and damp .However the new year gala event was great with excellent food ,entertainment and service the fireworks were particularly impressive .One minor issue was the lack of seating all the sofa and chairs had been removed presumably to give more space but instead there were to few places to sit .However it was an excellent night and we would go again

"A good meal and a great Brewery Tour"

4
shirlham, edinburgh 31/12/2018

4 of us enjoyed our meal here, though the Hotel lacks atmosphere, and the Dining area and bar were cold.The atmosphere was good and bustly however. The brewery tour was very good and informative, and the beer we bought - in casks -- really tasty. Worth the visit for that alone

GeneralManagerBH318, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear Shirlham, Thank you for the four star review, I am pleased you enjoyed the Brewery tour and of course the beer. I have noted your others comments and I will mention them during our team meetings. I hope you have a great New Year and I hope to see you again soon. Kind Regards

"Handy for visiting Beamish, but not a good night's sleep"

2
PJMAitken, Peebles, United Kingdom 31/12/2018

Room 100 (Lily) is a surprisingly large room on the first floor with a lovely modern bathroom with two sinks, a huge shower, a high-level toilet, and a chandelier lit roll-top bath. The bathroom is the highlight of this room. Unfortunately there was not much shelf space in the bathroom, nor in the room itself. We were surprised to find there were no curtains in the room, only wooden shutters - which didn't shut tightly. It would be difficult for an older or mobility impaired person to close these. The room is immediately at the top of the stairs above the entrance hall and looks out over the front door - so there's noise from late-night arrivals and from the reception desk itself. And with the Breakfast room just along the corridor, there's a lot of footfall past the door in the morning. During our stay a taxi arrived at 00.45 and staff were talking noisily at reception until I went down to complain at 01.30am. This room would be ideally suited to the hearing impaired. For our second night we were moved to room 103, a large room with a jacuzzi bath and shower, low level toilet and sink, and a cleaner carpet. This room was extremely warm, with no way to control the heating because the radiators are boxed in. Even with the window open we had an extremely uncomfortable night. Mentioning this in the morning, apparently it's a "known issue", though we weren't advised of this before taking the room.

GeneralManagerBH318, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear PJMAitken Thank you for your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind regards

"Christmas Lunch 2018"

2
patricia407, Durham, United Kingdom 29/12/2018

My husband and I booked lunch at the Hall having been there in 2017, it is in a beautiful setting, the dinning room was decorated with Christmas tree and fabulous decorations, the staff were welcoming and very attentive, unfortunately that is the end of what should have been a wonderful visit, we were booked in for the 2pm sitting our starters arrived around 3pm, they were very acceptable as we were quite hungry by then, after another longish wait the main course arrived, it proved to be totally unedibile, my plate was missing the Yorkshire pudding altogether, the sprouts were a strange shade of green and my fork could not penetrate the skin, the turkey was dry and curled at the edges, the other vegetables were under cooked, the only edible food was the mashed and roast potatos, and then the trio of chocolate dessert came with not a lot of chocolate, the staff then brought in the sugar and a jug which held milk not cream for the coffee, this is where we got up and left the room in disgust, we spoke to the man who appeared to be in charge and explained why we're leaving and he apologised but it was to little to late, there were others who had spoken to him apart from us, the chefs and kitchen staff need to be retrained, this was our expensive treat and ruined by dreadfully cooked food, we will not be returning.

GeneralManagerBH318, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear Patricia407, Thank you for your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind regards

"Superbreak"

3
User 28/12/2018

Stayed at Beamish Hall for 2 nights on a superbreak hotel staff were very courteous and friendly. Bar staff and resturaunt staff in The Stables were exceptional. Accommodation clean and comfortable certainly enjoyed our stay. Golf course 1st class

GeneralManagerBH318, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear Harrison50 Thank you for the kind review and your lovely comments about our staff. I am pleased you enjoyed the golf course that is right on our door step. We hope to see you again in the near future. Seasons greetings

"Nice rooms but evening meal was dreadful"

2
User 28/12/2018

We have stayed here 2 years ago, just before Christmas and it was really lovely. The food in the stables restaurant had been of a very high standard. So this year we booked an overnight stay with friends between Christmas and New Year. The hotel is stunning, very grand and looks lovely with all the christmas decorations up. Our rooms were spacious, warm, comfy and clean. Couldn't ask for more. The evening meal this time was a huge disappointment. I have a degree in hospitality management, so understand the pressures of a kitchen/restaurant well. I don't like giving negative reviews but things here really do need improving here. The stables menu choices were very poor. Nothing nearly as tempting as two years previous. Starters, My friend had the Asian beef salad. There was nothing really Asian about it. We would have expected an Asian dressing (fish sauce, soy, chilli, garlic etc). Beef was nondescript. We have travelled a lot round Asia so know a bit about Asian cooking. The French Pate, was rather more of a chicken Terrine not a pate. Tomato Tart was very pleasant. Mains The portion control between dishes was different, the person eating the duck got considerably less than people eating steak or chicken. They said the duck was nice enough though. Myself and partner both had the Chicken in red wine Jus, garlic mash, with wild mushrooms and savoy cabbage. The “Jus” was literally instant gravy, no red wine reduction at all, no roast Garlic in the mash, no savoy cabbage, and about 2 wild mushrooms. We hardly ate any at all. We spoke to the Manager Paul D, who was very pleasant and understanding. He offered us another meal and had the two mains taken off the bill. We declined the other meals and ordered cheese and biscuits. This took an absolute age to be served but was nice enough when it did arrive. This experience was the opposite of our previous time here. Something definitely changed. Maybe the chef was on holiday between Christmas and new year and somebody with less experience was cooking?? Breakfast, like our previous stay was superb, really very good indeed. All very well presented, wonderful selection of fruit and juices, the hot food was cooked to order, and lovely staff. Perfect all round! We were so disappointed with the evening meal experience, as it is a magical hotel to stay at over christmas time. I can only hope the Hotel Manager reads this and rectifies the restaurant situation, and gets it back to the former high standard.

"Christmas Afternoon tea and carols - superb!"

5
_cmh4993, Newcastle upon Tyne, United Kingdom 24/12/2018

Wow what can I say! Myself, my sister and mother visited on the 23rd December for afternoon tea and carols and from the moment we stepped through the front door to the minute we left we were thoroughly impressed. We were met by a lovely lady who took us through where we needed to be then met by the most attentive waiting staff who were brilliant. The food, atmosphere, carols and string quartet were just amazing. We were so impressed and just felt so looked after. This was a belated Mother's Day present for my Mam and we will definitely be back. Well done to you all! Fantastic.

GeneralManagerBH318, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear Cmh4993 Thank you for the fantastic review, I am really pleased you enjoyed your afternoon with us. I will pass on your appreciation to our lovely staff, they certainly do us proud. Please keep an eye on our web site for next years events so that we can welcome you back once again. Merry Christmas to you and yours

"What a huge disappointment!"

1
sharonwV3128KM, Stanley, United Kingdom 23/12/2018

After two months of travelling through the UK and Europe, this was to be the highlight of our trip before returning to Australia. Impressive on the outside - dreadfully shabby and ordinary inside. Dreadful service and dispute about payment (which was proved to be correct on my part from my bank) and then I was confronted again about it when I arrived even though an email to me prior after several weeks of dispute confirmed that I was correct before we left and it has not improved. Marked mirror, badly chipped and worn furniture, dirty marks on the carpets, four tissues left in a supermarket box, no power sockets in the bathroom. We have stayed in hotels, on ships, in pubs and this is the worst establishment so far and with the exception of one hotel in Budapest this was the most expensive. I would recommend that no one stay here if they are expecting a five star experience or indeed a four star one. If I had not paid in full I would go directly to Heathrow and go home.

GeneralManagerBH318, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear SharonV I am disappointed that you didn't enjoy your stay and I apologise for not meeting your expectations. I am surprised that you didn't ask to speak to myself during your stay before you reviewed on this site. I would like to add that Beamish Hall is not a 5 star hotel, it is a 4 star hotel and we have past all necessary hotel inspection criteria recently. I take on-board some of your comments about the bedrooms, you might have read (on this site)that we are currently undergoing an accommodation refurbishment which will continue into 2019. I also think your comment of "this is the worst establishment so far" rather undermines those guests that have rated us 4 or 5. Seasons greetings and kind regards

"Good review"

4
Kevmarg16, Rotherham, United Kingdom 22/12/2018

Went for an overnight stay to do some Xmas shopping in the area. The first room we were allocated was disappointing as the decor was tired and the furniture was a bit battered. Fortunately we got a room change , and the second room was much more to our liking. Don't expect perfection with the rooms, but it has character. That's the negative, the positive was the food quality and the staff. The food in particular was excellent both at night and breakfast. The Micro brewery was nicely presented ,and the beer tasting a nice touch. So all in all from a dodgy start we had a very enjoyable stay.

GeneralManagerBH318, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear Kevmarg16, Thank you for your kind review, it is always good to see pros and cons from our guests. As you are probably aware, we are currently undergoing an accommodation refurbishment and I am happy that we were able to reallocate you a bedroom of your liking. It pleases me to see that you enjoyed the food, the kitchen brigade have developed the menus around our guests and their feedback and the reviews have been very positive. Seasons greetings from us all at Beamish Hall, Kind regards,

"Bad customer service"

1
129gilliand, Sunderland, United Kingdom 18/12/2018

Booked a night away for the fireworks on 5th November, as it was my birthday and the 3rd had been our wedding anniversary too. So we thought a meal out and fireworks would go down a treat Our first room,( 212) right at the back of the bar where they were recycling bottles and rolling barrels about .not only that but workmen working outside our window with a petrol stihlsaw that prompted us to be asked to be moved. Bearing in mind we were there to relax and enjoy. The second room we were happy with so headed out for a walk then to the restaurant. Stables, food was ok but not all that, but wasn't expensive however did get charged for monkfish that I did order but later told there wasn't any, ordered something else yet still got charged for monkfish. Fortunately I spotted the mistake, and it was amended. The Fireworks was part of the reason why we booked as thought it would be a lovely experience for my birthday. The fireworks display itself was great, but the rest of the organisation outside on the night, was a sham. There was lots of feedback about this very issue on social media shortly afterwards and so they ( the hotel) are fully aware of that. We weren't even able to enjoy the lovely big fire because of countless people , non residents flooding the hotel . Back to our room and to sleep, until we realised the toilet/plumbing was making a horrendous noise. Its sounded as if the toilet was flushing even six seconds. We informed reception of the problem, but by the time someone came up the room the toilet had quietened down. But were informed if we need to change room, there was one room kept for us. We went back to sleep, but before too long we needed that room due to the horrific noise again. So , get dressed and packed we headed to our third room,... going here and there we finally there to a...... : TWIN BEDS room, we didn't didn't take this room. Its not what I wanted for our celebration and a real lack of thought from Beamish Hall. This is now 11.35 pm ! We headed to reception very tired and upset. My husband ask if the hotel could pay for us to go home via a taxi as we were upset , at the end of our tether and quite understandably didn't want to be there anymore. If we hadn't enjoyed a couple of beers with our meal we would of drove home to our own bed,... thats how we felt . We would have come back for the car in the morning . So fourth room. A double room, but didn't sleep too well and certainly not in the room long enough to even use The bathroom !!! By then with all the upset , I suffered indigestion. So due the the lack of sleep , the next day we headed home .instead of our plans to head to Durham and enjoy the day, we simply went home. All I wanted was one night away in the deluxe room with my husband to enjoy our celebrations. It all has fell very short of our expectations and the hotels usual standards . We have this fact in writing from beamish hall manager , ( Alex tocu) This should of not happened in the FIRST PLACE. Especially a complaint as long lasting and complex as this. All in one night ! To make a customer upset as this, was not handled at all well and cant help but feel the manager, and Best Western Hotels customer service has trivialising my grievance. A apology is not enough,.. not after such a farcical stay.

GeneralManagerBH318, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear129gilliand Even though we have replied to all of your correspondence regarding this review and the same review on other sites, what I am not going to do is concede to your demands. As stated by my colleague, this was because of your partners behaviour and verbal attack on some of our staff which I have viewed on our CCTV system. Kind Regards

"Short Break"

4
David W, Market Drayton, United Kingdom 14/12/2018

We stayed for 2 nights to visit the nearby Beamish Museum. The building is impressive and set in attractive parkland. Our room was warm and comfortable and we have never seen a more than adequate bathroom in such a small space. The breakfasts are excellent and served in a lovely room. One of our nights was very wet so having to go outside to get to the Stables Restaurant was a bit of a pain but umbrellas were available. We enjoyed our two evening meals a good selection of red and white wine is available but only two roses. On our second night there was a large party in one of the reception suits and we were not disturbed in any way. We would certainly stay again if in the area. If you are a bear drinker don't miss the brewery tour and tasting.

Matthew D, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear David, Thank you for the fantastic review and sharing your guest journey. I am pleased that you enjoyed your stay here and I hope that we do see you again soon. Seasons greetings to you from Beamish Hall.

"Beautiful Building"

4
HFH245, Shepshed, United Kingdom 12/12/2018

My Husband and I recently stayed at this Hotel. We were given a two night stay with a Hotel Voucher. We enjoyed our stay, it was very pleasant. We had room 108 not very large but comfortable all the same, but no mini safe. The bathroom was beautiful. The Grandeur of the reception area is a bit misleading, The corridors are a bit tired and worn in places and even threadbare carpet in places. The breakfast room was elegant and very large. The breakfast was lovely pleasantly served with your choice. All in all a very large country house and exceptionally quite when we were there, The staff were very kind and helpful. It is a very remote hotel in beautiful grounds so transport is essential

Matthew D, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear HFH245, Thank you for your kind review, I am pleased that you enjoyed your stay and hope to see you again in the near future. Seasons greetings to you from Beamish Hall.

"A very pleasant stay."

5
derbytraveller082, Derby, United Kingdom 10/12/2018

We stayed here for one night and our room was a very good size and exceptionally clean. We loved it so much that we asked to stay for a second night and with the help of the lovely receptionist Julie we were able to do so. Breakfast was really good and the dining room staff very friendly. We will certainly stay here again when in the area.

Matthew D, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear Derbytraveller, Thank you for the fantastic 5 Star review, we are pleased that you enjoyed your stay and look forward to welcoming you in the future. Seasons greetings to you from Beamish Hall.

"Olde worlde not for us"

3
bobfielding, Barnby Moor, United Kingdom 01/12/2018

An impressive building, but we were greeted by a cold bedroom on a wet November afternoon. We booked a twin room, but our initial room had a small double bed. To be fair we were given another room without hesitation. This had 2 small electric heaters, one not working. It took an age to generate any warmth in the room. We had a nice meal in the Stables and breakfast was good. I think on future trips we will choose a more modern hotel.

Matthew D, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear BobFielding, Thank you for the review, I am pleased that you enjoyed the food offering in the Stables Restaurant and the breakfast in the Eden Room. I am sorry that you had issues with your heating, a shame when this could have been resolved quickly, as we do carry a stock of portable heaters for problems such as you incurred. Kind Regards

"Could be a stunning place to stay."

3
charlie007cleveland, Cleveland 19/11/2018

On arriving the xmas fare was on so very busy which was ok, we got sorted at reception and our room looked spacious and comfortable and clean. We booked the Stables restaurant which was a let down its a big space but only has a open fire to heat the place which was just smouldering so was very cold. The staff did not seem interested so a couple of guests attempted to get it going. In fact the staff where pretty useless we had to keep asking them to take our order or to remove our used plates, and the whole process seemed to take forever, also when ordering desert only one was brought even though we ordered two, I gave up and said forget it I would only have had to wait another hour probably and it was to cold. The only plus was when the food came it was very nice. Our night sleep was not very good the double bed was very small and the bathroom tap was constantly dripping, also you could hear everything from the adjoining room so poor insulation. Breakfast was very good and the staff excellent, maybe they should teach the Stables staff a thing or two. We found out later that you can get a discount voucher from reception for Beamish museum we mentioned we where going there but nothing was said, maybe it was because we had complained about the restaurant and room. All in all this could be a fantastic hotel with just a few improvements to make your stay a special one.

Matthew D, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear Charlie007cleveland Thank you for submitting your review, I must apologise for failing to meet or exceed you expectations during your stay. I have passed your comments to the restaurant manager who I am sure will address these points with the staff. Concerning the heating, unfortunately we suffered a boiler failure with the under floor heating which resulted in having to purchase a new one, I'm pleased to say it was fixed within 48hours, again, I'm sorry for the inconvenience this caused. I will also pass on your kind comments to the chef and the breakfast team. if you would like to discuss this review further, please do not hesitate to contact me. Kind Regards

"Large room but very tired"

3
laura_pxox, North East England, United Kingdom 19/11/2018

Stayed here overnight for a wedding recently. Lovely location but the room we were allocated was very old, I understand it's an old building but the walls were peeling, windows cracked, carpets torn. The was huge which was ideal for me, my husband and our toddler but it was very noisy. The windows rattled and the noise from people running around in the corridors during the night echoed into our room. Breakfast was nice but limited selection. Wouldn't choose to stay here again unless it was for an occasion.

Matthew D, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear Laura_pxox Thank you for submitting your review, I must apologise for failing to meet or exceed your expectations during your visit. As stated in a previous response, the owners have started a programme of improvements across the site which will continue into 2019. Kind Regards

"Waste of time and admission fee"

1
User 18/11/2018

Went to the Christmas market to find nothing interesting. Admission was £4 per person unless under 5...what a joke! The parking was horrible as we parked on grass which was wet and muddy. The stalls were stuff that can be bought anywhere else. It was like sheep in there. I still cannot get over the fact it was a £4 admission fee its absolutely ridiculous! Will certainly not be attending ever again. I recommend no one to attend that pile of poo, you will regret going as we did!

Matthew D, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear Seaside47061215001 I do apologise that you didn't enjoy our Christmas Market, I do understand that these events are not to everyone's liking. As stated in my response to the previous 5 star review about the event on this platform, we have received some amazing feedback from our guests and the stall holders. We will continue to develop this event in the future as the vast majority of feedback has been positive. Kind Regards

"Xmas market again."

5
dramsman, Hartlepool, United Kingdom 17/11/2018

same price as 2017 and still just as good, nay better. we spent a few hours there today and there were some exceptionally good stalls, selling very good produce. there was a full range of Christmas ideas and goods, a great food hall in the marquee. this is a very popular Xmas fayre so get there early and its wirth the drive to get there. the hotel i dont know about as we were just there for the fayre.

Matthew D, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear Dramsman, Thank you for the glowing review. We have had some amazing feed back this year from our guests and Stall holders. I'm really pleased you had a great day. Merry Christmas to you and yours.

"Extremely disappointed."

1
Coastal15041571078, London, United Kingdom 13/11/2018

We had to switch rooms because the mattress was so thin. There were no box springs under the mattress. The carpet was old in the room and throughout the hotel. The lobby had 5-6 tacky leather sofas. Victorian furniture does have to mean ripped fabric or broken chairs.

Matthew D, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear Coastal15041571078 I am somewhat confused by this review and the same review you have posted on another platform. I cannot find fault with the carpet in the room neither can I find any fault with the chesterfield sofas in the lobby. I believe that you received a refund as you had to switch rooms due to the mattress. This mattress will be replaced shortly, I do apologise for the inconvenience this caused you during your stay. If you wish to discuss this review further, please do not hesitate to contact me. Kind Regards

"Beautiful old building."

4
boydy73, Darlington, United Kingdom 12/11/2018

Stayed one night after attending an amazing wedding. A problem in our room was delt with promptly and efficiently late at night. Room small but clean and tidy, en suite good size clean and plenty of shelf space to accommodate toiletries. A lovely venue to hold a wedding, chapel beautiful, wedding breakfast room so beautiful decorated by hotel staff with decorations made by brides mother. Staff so attentive, polite nothing too much trouble. Breakfast was very nice but some staff need a little more training we where seated but not told how it worked, no menu on table when waitress came to take order and I asked what was a available I nearly had menu put in my lap no time to digest as she stood over me. Luckily we are used to bed& breakfast & hotels so know proceeder. Breakfast was very nice but on getting up to go for pastry waitress was ready to clear our table very strange. I watched other staff greeting people and giving them how it all ran. Over all a lovely stay.

Matthew D, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear boydy73, Thank you for the positive review, I will ensure that your comments about one of the breakfast team is passed to the Eden Manager. Kind Regards

"Great, historic, spectacular, friendly, well-sited. Enjoyed our stay."

4
Robin T, Sheffield, United Kingdom 10/11/2018

Bit like staying in a stately home that's gone a bit into its autumn.Terrific atmosphere with great breakfasting room. Good dinner location and meal in the stables. Looks like it makes its living from posh weddings and conferences. It appears that the building was the creation of Bobby Shaftoe. The delightful extension where the dining room sits is the gift to his fiance which he promised when he came back. Everybody could sing " Bobby Shaftoe's Gone to Sea with Silver Buckles on his Knee" but nobody could tell us the real story of Bobby Shaftoe. There's a garden centre, a tree adventure, and nice walks in the grounds. It's a bit pricey for what you get. Our room - two single beds - was too small to be realistic. But then we had booked at a time when parents and students were clamouring for tickets for the graduation ceremonies at Durham.

Matthew D, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear Robin T, Thank you for your kind comments about your stay here at Beamish Hall, I am pleased you appreciate the period features and our history. Kind Regards

"Wedding and stop over"

3
cairn59, UK 10/11/2018

Attended a wedding which was stunning. The room was beautifully decorated service excellent , waiting staff fantastic but food mediocre. Stayed afterwards in a premier room which although very clean was dated and in huge need of a makeover. Bathroom very tired , mould on tiles , broken toilet didn't flush properly. Bath tap head fell off. Duty manager very helpful and refunded half our stay. Assured me there is a programme of improvement underway. Certainly needs it. Stables bar it's good have visited several times. Will certainly return to Beamish but hopefully it will have been done up by then

Matthew D, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear Cairn59, Thank you for the review. I am pleased that your concerns were dealt with by the duty manager on the day. The Duty Manager is correct, the owners have started a programme of improvements across the site which will continue into 2019. Kind Regards

"Afternoon Tea in the Eden Room"

3
Jilly V, Newcastle upon Tyne, United Kingdom 07/11/2018

My friend and I had afternoon tea here recently. The staff are very attentive and a credit to the hotel however the Eden Room itself could do with a makeover. Its such a beautiful room with a lovely outlook however it needs a good lick of paint! It looks like there have been a few leaks in the ceiling and the paint work is yellow, not a great look for such a grand room. That aside the tea itself was plentiful with a good range of sandwiches, cheese and fruit scones with jam and cream (both very nice) and fancies. Choice of tea or Coffee. Afternoon tea is such a popular 'thing' now and I think if they just invested a little time and money on the room they would have a lot more returning guests. Otherwise a nice experience in a beautiful setting.

Matthew D, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear Jilly V, Thank you for your positive comments about our afternoon tea and also about our wonderful staff. You are totally right about the Eden room, we have suffered problems with the roof causing water ingress. We have planned a light refurbishment this month leading to a full refurbishment in 2019. I hope that we will see you again in the near future. Kind Regards

"Cheeky Night away"

5
LouiseCMiddlesbrough, Middlesbrough 05/11/2018

Just spent 1 night in this lovely hotel, rooms are small but comfortable, had good meal in stables but had to mention to staff that a bottle of red wine shouldn't be freezing cold. Great cooked breakfast in the hotel. Don't forgot to ask at reception for vouchers to go into Beamish Museum , get 25% discount

Matthew D, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear LouiseCMiddlesbrough, Thank you for the superb review, I must apologise for the freezing cold bottle of red wine-I'm sure my Bar manager will shudder when he reads this. It is great to see that you are promoting the 25% discount to Beamish Museum, its a wonderful attraction right on our doorstep. Once again, thank you for the review and we hope to see you in the near future.

"Service outstanding, Wedding Excellent, Room Good."

4
Iancrowson, Portsmouth, United Kingdom 05/11/2018

My wife and i stayed here for two nights for a family wedding. This old mansion house is an excellent wedding venue with lots of character and plenty of reception rooms for the 80 or so guests. Four rooms were used for this wedding but there are were more, Note there was only the one wedding on the day, I think there can be more sometimes and then the rooms are split up. The main meal was excellent with an excellent level of services. Two other snacks were served which were good.. The main reception was in the Winter Gardens room which is elegant and spacious. Our room (216) was a higher priced option and was large and comfortable. The bathroom was large with a shower over a bath. The furnishings were old fashioned which would probably appeal to some. The lighting was dim. The room was warm and clean but not perhaps as good as you might expect for the price. One important point to note that if you have difficulty with walking and stairs you should mention this when booking. Our room was a long, long way from reception and stairs were involved even if the lift was used. There is a large carpark with lots of puddles and mud.

Matthew D, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear Iancrowson, Thank you for your lovely review, it is always good to see unbiased comments from our guests about their stay here at Beamish, especially in the form of their journey. Once again, many thanks and we hope to see you again in the near future. Kind Regards

"Brilliant Stay"

4
speedy15_2001, Manchester, UK 02/11/2018

This is a proper country hall hotel, and has a lovely façade to it at the front. We stayed for the one night in a Deluxe Room on the ground floor, which was first-rate. The bathroom was very spacious, and I mean very. The shower practically had it's own annexe. Ok, slight exaggeration, but the bathroom was very palatial. We had dinner in The stables here, and it was excellent. Great feel to the place and really good food. Also an amazing choice of beers brewed right on the premises. It benefits from a really nice courtyard as well, which would be a lovely place to sit in the summer. A bit too chilly and late in the day for us to do that, so we stayed in the warm. Breakfast was taken in the hotel itself and was up to the same high standard, and was cooked to order. The location is outstanding given its close proximity to Beamish Museum, so this hotel should be on your short list if a visit to the museum is in your itinerary. We will definitely be visiting again. Next time we will be making time for a tour of the micro brewery onsite.

Matthew D, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear Speedy15-2001, Thank you for the fantastic review and your kind comments about your journey throughout your stay. We all hope to see you again soon. Kind Regards

"Dinner At Beamish Hall Hotel"

5
Jan196306, Aberdeenshire, United Kingdom 31/10/2018

Lovely restaurant with great ambiance in beautiful setting . Efficient service provided by friendly staff . Generous portions of very tasty food beautifully presented . Value for money Well worth a visit

Matthew D, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear Jan196306, Thank you for the superb 5 star review, I am really pleased that you enjoyed your visit to the Stables at Beamish Hall and I hope that we see you again in the very near future. Kind Regards

"Terror in The Trees plus stay and food"

4
Matthew H, Sunderland, United Kingdom 22/10/2018

Started off the night arriving on Beamish Halls grounds which as expected are imposing as much as they are impressive. There's no doubting this place has seen some luxury and parties throughout its life. After checking in via comical scenes trying to find our booking details (our fault), the manager working reception was perfectly polite and helpful without going over the top as they often do in these establishments. We got settled in our room which as we were only going to see very little of it was a classic double. As others have said, these rooms are small but still include everything needed. Only one issue but I'll get onto that later. Next up was Terror in the trees which the missus was scared of as could be expected. I had my reservations about how scary it would be and one safety talk later had it confirmed that this could not be truely interactive due to the uks excessive safety regs, again not beamish' fault. It was fun none the less but more of a laugh than anything else. Drinks and a meal in the stables followed. Whilst I started with a soup of the day which was nice, my other half started with garlic bread with a odd dark yellow cheese which brought back flashbacks of the garlic bread found at Hucks (Centerparcs whinfell) but thankfully tasted much nicer. I went for Barbary duck for main which whilst it looked the part was unfortunately overdone and not entirely packing flavour. The missus went for fish and chips which was nicely done but the portion sizes was astronomical in that it could have easily fed us both. Deserts were a similar story, being nice enough but lacking a certain something or that finishing touch. The kitchen there seems to have presentation sorted but just needs that little bit more to take it from nice to lush. This is made more palatable by the fact the place is very well priced considering the hotel it's attached to. My only real critism of the stay comes from the sleep itself. The room was mega warm considering the temperature outside and this was compounded by a bed with a broken mattress. That thing must have seen some serious action since it was fitted !. It was clean though thankfully, so only the springs were evidence of this. All in all, good stay, good food and a good night apart from the sleep itself. 4 out of 5

Matthew D, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear Matthew, Thank you for reviewing your stay in an unbiased manner. I have passed on your comments to the Chef and I know he will use your feedback in his daily team brief. I will personally check out the situation with the mattress as we have only just changed our stock, so this is something we can resolve quickly if there is an issue. Again, thank you for the unbiased review. Kind Regards

"Return to my roots"

4
Philip W, Malaga, Spain 19/10/2018

Following a really good day out at the Beamish Museum we checked into the Beamish Hall Hotel. The reception area was a rather lacking in atmosphere. Even though it was a cold windy Autumn evening in the north east of England the log fires at either side were unlit. The receptionist was very pleasant and helpful. Having looked at a couple of the standard double rooms we settled on a larger twin on the ground floor, much more agreeable. Comfortable beds and good sized en-suite. The dining room was short walk from the bedroom, very pleasant with good atmosphere, however rather on the cool side for the time of year. The log burner in the bar area wasn't lit. The service was excellent and the food was of a very good standard, well presented and good sized portions. The breakfast, served in the hotel dining room upstairs was cooked to order, there was also a good choice of continental items. Overall a good stopover after a long day at the Beamish Museum.

Matthew D, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear Philip, Thank you for the positive review, we have taken your points on board about the fires and they are now lit. I am pleased you had a good stay after your visit to Beamish Museum. Kind Regards

"Lovely overnight stay!"

5
Susan P, Thornton Cleveleys 09/10/2018

This is our 2nd visit to this hotel as we enjoyed it so much last time we decided to return. We got a good deal through Itison which included a tour of the micro brewery, evening meal, breakfast and late checkout. I'd like to send my thanks to the chef in the stables restaurant as like our last visit the food was amazing! My husband had the fish and chips and said it was the nicest fish he had ever tasted. I had the roast beef and Yorkshire pudding. The beef was lovely and tender and the Yorkshire pudding was the biggest I'd ever seen! Hubby had to help me out with that! We finished our visit with a trip to the Beamish Museum which was two minutes away from the hotel by car. This was very enjoyable, it was like stepping back in time! Again thank you to the hotel as they gave us vouchers for the Beamish Museum which entitled us to 25% off the entrance fee. All in all a lovely night away. We will definitely return.

Matthew D, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear Susan, Thank you for the 5 Star review, I am really pleased that you enjoyed your stay here at Beamish Hall and its local attraction, Beamish Museum. I will certainly pass on your thanks to the Chef, I agree, the Yorkshire Puddings are huge, unfortunately his mix seems to be a secret that he keeps to himself! Again, Many thanks and we hope to see you again soon.

"Wow!"

5
JacquiandJohn, Wormit, United Kingdom 06/10/2018

I booked this because I got a good deal. I will be back because it is superb! I couldn't believe how gorgeous the place was. The public rooms are a delight to see. And the grounds are huge. Our room, a “classic double” was small, but beautifully furnished with antique style furniture. The bathroom was modern and had nice toiletries and lovely big fluffy towels. We had dinner in the Stables restaurant, which is informal, and provides good food, generous helpings and excellent service. Breakfast was in the Eden room - a fabulous dining room. There was a buffet for continental breakfast, but cooked items were done to order. Again everything was delicious. It felt like we'd stepped back in time and were guests at somewhere like Downton Abbry. I can't wait to return.

Matthew D, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear Jacqui and John, Thank you for the 5 Star review, I am so pleased that you enjoyed the Beamish Hall journey. The team here work very hard to ensure that our guests feel part of the Beamish Hall family, I know that they will be over the moon when I read this to them at our weekly meeting. Once again, many thanks and we hope to see you again soon.

"Enjoyable Stay"

4
User 25/09/2018

My wife and myself stayed one night during visit to the area . Great view from our room and staff were very helpful. we had dinner in the restaurant which we both agreed was average. Only fault was the lift which was shall we say 'interesting'

Beamish1, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear Derek H, Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We do hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me.

"Great Overnight Stay"

4
941hc17, Edinburgh, United Kingdom 24/09/2018

Stayed here on Sunday night with an Itison deal. Great value for money. Nice bedroom and bathroom with lovelies over the garden. Very good breakfast and efficient service. Quality products used. There is a restaurant and bar but this is in the courtyard as the bar in the main house only opens for weddings and functions. Nice little micro brewery that yo can take a tour of. Nice main house but needs a bit of TLC and upgrading.

Matthew D, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Thank you for the positive review. Kind regards

"Do not book your wedding there"

2
472emiliaa, Larnaka 24/09/2018

I was invited to a wedding last weekend so my partner and I decided to stay the night, even though it was 15 minutes away from home. After the ceremony was over, the guests were waiting in the hallway for the 3 course meal to start. The staff had to wheel the chairs into the dining room by squeezing through the guests (extremely unprofessional). The hotel didn't allow external caterers for the wedding, so they were in charge of the food. The 3 course lunch was extremely average. Once that was over. we went to check in to our rooms when we noticed there were no lifts. The evening buffet was pretty bad (sandwiches and frozen pizzas) but the worst thing was that it was served in a different room! Guests had to leave the room, walk across the hallway, past the toilets and bar area to get their food and take it back to the main room. Finally it was time for bed. The room was freezing, the beds were tiny (small doubles) and to top it all off there was a fault with the fire alarms so they went off 4 times during the night! Not a great experience, especially considering the price of the rooms. You would think that for a wedding venue they would actually specialize in weddings!

Matthew D, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear 472emiliaa Firstly, I sincerely apologise for the disruption caused by the fire alarm, we had an issue with one of the sensor heads. I do understand how frustrating this is for our guests. Regarding your comments on the wedding, please be aware that we follow the Bride & Grooms instructions on the allocation of specific areas regarding room set up. I am disappointed that you didn't enjoy your stay here, if I can assist you with any of your other comments please feel free to contact me direct.

"Stunning surroundings"

3
lazydays001, Wiltshire 23/09/2018

Stayed 1 night before going to Beamish museum, room was clean and tidy, comfortable bed.....but not a very welcoming hotel, room was a long way from reception with not very good directions. The pub/restaurant is outside, luckily it wasn't raining! Variety of food but ours was cold....lovely wine selection.

Matthew D, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear lazydays001 Thank you for your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Relaxing"

5
MedEngland, England 23/09/2018

A fascinating building to stay in, matched by the style of the accommodation throughout plus lovely woodlands. A really comfortable and relaxing experience, with enjoyable food in The Stables Restaurant. Next time we may well upgrade to the Charron Apartment.

Matthew D, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear MedEngland Thank you for the fantastic review I am so pleased that you enjoyed your stay here at Beamish Hall. Kind regards

"Mums 70th Birthday present"

5
User 20/09/2018

My mum and I stayed in this beautiful hall for a treat for her birthday. The surroundings are gorgeous the building was fantastic. A bottle of fizz was left in the room for us on arrival. The staff couldn't be any friendlier. The rooms were lovely warm, clean and comfortable. We dined in the stables last night and the meal was beautiful staff were also very friendly too. Breakfast was delicious. We then went on to beamish museum with the tickets as part of the package. I have never seen mum so happy taking a trip down memory lane. What an amazing experience she will never forget. Thanks for a wonderful stay. We no doubt will return.

"60th birthday treat"

5
Kim T, Stowmarket, United Kingdom 20/09/2018

Impressive hotel in its own grounds. We had upgrade for our room which was comfortable with a lovely clean bathroom/shower (room cleaned every day). Greeted with a bottle of bubbly which was a nice touch. Antique furniture which was fitting for the hotel and can say bed comfortable. Choice of breakfasts always served hot (not self service) and as much as you like. Service always efficient with a smile. Meals in the Stables Bar also good and again staff very friendly. Good location with links to main roads to Durham and Newcastle etc. Local pub grub also very good. Beamish Museum near the hotel an excellent tourist attraction. All in all a good stay. Hotel probably needs a bit of TLC but didn't stop us having a very pleasant stay. We loved it!

"Romantic night away .hhmm"

3
User 19/09/2018

My partner and I decided to stay at this hotel for a lovely 2 night stay to celebrate our anniversary. Pro's - The staff were lovely, the rooms were spacious, the food in The Stables was lovely also. Views were stunning and it was very peaceful. Cons. - Drinks were a bit pricey, Phone signal was shocking but not down to the hotel so I guess they would have decent Wi-Fi. wrong. signal was shocking throughout the place. bed mattress was noisy and every time you moved on it .boom. not 4* in my eyes. Dining area has damp in the walls. off putting but I'm sure I am not the only one to notice this..

"Spent night after a wedding. Not 4*"

3
kmyb607, Newcastle upon Tyne, United Kingdom 16/09/2018

Family wedding and the food from here was outstanding silver service. Wedding was fantastic too. We paid extra for nicer rooms so we're not in basic rooms and none of us within our party were impressed by the rooms at all. Not 4* accommodation. Breakfast was nice next day but drinks very expensive there

"Mixed feelings"

4
pam898101, Doncaster, United Kingdom 01/09/2018

Stayed here to attend a wedding in the area. Beautiful grounds & building. Our room was very pleasant & staff helpful. Whilst reference is made to the onsite facilities of adventure play area, garden centre etc we were ill prepared for their proximity to the hotel. There is no bar in the hotel despite in house literature stating otherwise. The on site pub was the only location for drinks/food. Again, quite a nice building with outdoor seating. Being school Holidays it was extremely busy. If you're seeking a quiet escape this may not be the place for you although it may be different at other times of the year.

"Enjoyable stay."

4
SuziR, Newcastle upon Tyne, United Kingdom 28/08/2018

We booked the Beamish Hall hotel for a night as they were offering a deal with tickets for Beamish Museum included but after reading some of the reviews on here we started to worry. However, we were pleasantly surprised. The hotel is set in lovely grounds and is beautiful to look at from the outside. Inside is nice too with all the decoration and furnishing in keeping for the period of the property. Yes, it's a bit tired looking in places but it's spotlessly clean. Our room was a standard double overlooking the gardens to the front of the hotel. It was quiet, clean and comfortable. All the staff we encountered were extremely friendly and helpful, especially on the front desk. The breakfast was tasty, a nice cooked breakfast and there was the usual selection of cereals, pastries, fruit and juice. All in all we really enjoyed our stay.

"Bank Holiday Stay - Mixed Review - Hopefully Helpful"

3
JT53, North Yorkshire UK 28/08/2018

Stayed for 2 nights August Bank Holiday in a Premier room. Positives: Massive room. Massive bathroom. Lovely staff. Excellent draught beers from the on-site micro-brewery. 25% discount voucher available for entry to the Beamish Museum. Negatives: Like a lot of hotels, this place is dominated by weddings taking place. There was one on both days we were there, and the fall-out from this for our visit was that on the Saturday the room adjoining ours was "party central" for the wedding guests in the period between the afternoon and evening events with a lot of noise and countless comings and goings. On the Sunday, on our return to the hotel, a visit to the Stables Bar found a group of paralytic guests from the Saturday wedding still on site. I was surprised to find them being served drinks when they were obviously very drunk at 4pm which I would not expect at a 4* hotel. Not a good advert for the place at all and it was not just me that noticed and commented on it so it may be wise to police this side of the business a bit closer. Is a few quid in the till worth upsetting all the other paying customers? I don't think so. With the woodland walk and the Beamish Wild venue + the Stables restaurant this hotel seem to be a day out destination for local people which makes the bar very busy. The place would be better with a residents' bar in the hotel but that appears to be solely for the weddings. Our bathroom roof leaked which seems to be a problem in several parts of the building judging by the watermarks here and there. The Stables Restaurant is OK but, again, not what I expected at a 4* hotel; it falls in with their concept of a multi-purpose venue that this hotel and assorted attractions aspires to be, but, in my opinion this is detrimental to the "standard hotel guest". Wouldn't rush back. The weddings are what put me off but obviously it's what keeps the place going, not our two-night stay.

"Short break"

4
alanwT2753LW, Glasgow, United Kingdom 27/08/2018

Really nice old house and grounds. Typically of a building which has been added to over the centuries, inside is a bit of a maze. But you soon get the hang of it. Good breakfast and very good food in Stables restaurant. Pleasant staff and even a microbrewery on site.

"Not 4*"

3
Sue S, Knaresborough, United Kingdom 27/08/2018

Stayed for 2 nights. On both nights there was a wedding. 1st afternoon /night guess at the wedding that were staying in the room next to us were very lively and noisy to say the least it sounded and looked like they were holding the wedding in the room. 2nd afternoon/evening guests from the wedding on the 1st evening were in the stables bar clearly they had had far too much to drink but out of fairness at about 4pm they were told they couldn't have any more to drink but this should have been done much earlier because most hotel guests had had enough of them being so noisy. The guest at the wedding that day were equally as noisy after the wedding into the early hours of the morning outside the hotel. Now why I don't think it qualifies for a 4* rating. There is no restaurant for dinner you have to use the Stables bar in a barn at the back of the hotel. Which you have to go out side to in the pouring rainto and it was just bar food. It was nice food but a little on the cool side. The restaurant staff were very good and the restaurant part was clean. The stables bar was very busy from out side customers so getting a seat for a drink was difficult and tables didn't get cleared quickly enough when a table came free. Toilets were bad quite dirty. The staff at bar were very good. Our room We booked a premier room although nice the bed was small and very soft. The bed was a 4 poster and a little dusty around the top but apart from that it was very clean. The bathroom was fab. Both the room and bathroom were very large. The carpets around the hotel need replacing very worn and dirty. The breakfast restaurant. The food was very nice and plenty of choice. The staff were lovely apart from 1 who took our order on both days. She was a bit forcefull at getting you to order your breakfast she didn't like the idea of you having your cereal and fruit before ordering your hot breakfast. On our 1 st morning when we said we wanted our cereal 1st she said that pwe would have finished before it arrive. No it arrived when I was still eating my cereal. On our 2 nd morning she wanted to do the same I said no I wanted my cereal before ordering because the day before our breakfast came too early she didn't like but did go away to leave us to get our cereal but came back for our order whilst I was eating my cereal. There is no bar in the hotel unless you are at a wedding. Just the stables bar out side at the back of the hotel. We did have a lovey weekend and would return if they opened a restaurant and bar in the hotel.

"Excellent stay"

5
Andrew L, Suffolk 24/08/2018

Stayed here in June with my wife. Booked in for 3 nights but enjoyed it so much stayed for a 4th night. Impressive grounds and interior. Had a slight issue with our room on the first night but quickly resolved by the efficient reception staff. Room was excellent, breakfast was cooked to order, staff very pleasant. There is a brewery on site selling there own brands of beer and lager but you can also purchase the more well known brands. We ate every night at the stables restaurant and enjoyed the food every time. Normally hotel prices force you to look elsewhere but the cost here was reasonable so we didn't bother. Would highly recommend this hotel if visiting Durham.

"Ruby Wedding 19th August 2018"

4
Lemondropkid123, Darlington, United Kingdom 24/08/2018

Our daughter and son in law booked this for us as an anniversary present. The building is lovely and so are the surroundings and, given its age, it has faired very well, though some updating here and there is needed. The staff could not be faulted, they were pleasant and helpful. My husband has mobility issues and we were directed to the lift and advised of where access would be best help was offered. Our room, (101), there were jokes about the room number, was a double aspect room and more than adequate in size. Could do with having a little table and armchairs to look out on the gardens and to sit to have coffee etc. The tea and coffee supplied was good quality, Ringtons, which is local to the area so looks like they support local businesses. There was a fan, iron and board and a good hairdryer all in the wardrobe and the information brochure was good once we found it. Suggestion that this should be on top of the dresser or on the bed also instruction on where to find the dryer/fan etc which was, as mentioned, in the wardrobe. The en suite was clean, modern, with a spa bath and good shower. Robes a little too small but I am built on the larger side, these were soft and luxurious. The toiletries in the bathroom were nice as well. The bed was a little too high to get into easily and suggestion that there should be a little foot stool to assist here. We arrived very early so we could walk round the site and had planned on having a light snack with a booking in the restaurant for the evening. Our anniversary was on Sunday but we were not aware that they do only Sunday dinners all day. If we had we possibly would have had either Sunday lunch at lunchtime and gone out elsewhere for the evening or as planned a light lunch. I have to say the dinners did look delicious. The staff in the Stables restaurant went out of their way to help and offered alternatives to the Sunday lunch menu. We both had the Whale Tail but it was just too much for me. Food was quite expensive but what we had expected for hotel prices. Deserts were lovely too. The breakfast, served in the first floor restaurant was lovely. Lots of choice, fresh fruit, yoghurts, mueseli, various pots of orange, grapefruit, mixed berries and fruit salad, muffins, cereals, Danish pastries etc all available. Did it end here? Not a chance, there was also a hot menu, full English and other options, this was in addition to the Continental not either or. Toast, jam, honey, marmalade and endless coffee and tea and all piping hot. Just what you need to set you up for the day. Love the real linen on the tables. All in all it was a lovely stay. Well trained staff who looked after us well. Thank you

"Wedding"

4
cheffee9491, newcastle upon tyne 15/08/2018

Attended Beamish Hall for a family wedding, first impressions when you turn into drive, impressive, but there are no designated blue badge parking bays and as the hotel was very we had to park in a secondary car park which isn't much further than the main part but when you have a mobility disability any extra is a struggle. I went to check in and when the receptionist saw I was using two walking sticks changed the room we were allocated to a closer room for easier access without being asked, 10/10 for that, the wedding breakfast was nice, food was hot reasonably well presented my only criticism was the soup, it was lacking in both flavour and seasoning. The bedroom was easily accessible, reasonably well appointed, no view from the window apart from a brick wall, window wouldn't open but there was a large floor standing fan available but that just circulated the air in the room doesn't give you fresh air, I feel Best Western needs to look at the basics like think of peoples needs a bit more, simple things such as easier access to parts of Hotel such as restaurant

"Wonderful break"

5
Malcolm-scot, Edinburgh 14/08/2018

We stayed a couple of nights here and were very impressed with the service provided by friendly staff. Rooms are in keeping with the building and, as a result, guests should not expect Scandinavian style furniture, etc. They are however, very comfortable. Breakfasts choices are extensive and the food is excellent. we would have no qualms about revisiting in the future.

"Away from everything"

5
Huurman1968, Almere, The Netherlands 11/08/2018

We stayed here for two nights and it was most enjoyable. Our room was facing South - South East, it was very spaceous with a contempary bathroom. Althoug the room was warm mind you that you can always open a window or use the fan in the closet. Breakfast is delicious and more then enough, we had breakfast at the stage facing West - North West view splendid views overlooking the garden. Staff is extreemly helpfull in any way they can, I want to make a shout out to one of the members but can't remember the name. This young lady was extreemly helpful during our breakfast on Thursdaymorning the 26th of July, we felt treated like a duke and duchess. The hotel is close to Beamish mining museum, there are plenty activities that can be done on the hotel grounds or should I say estate grounds. Further there's Durham, Newcastle and ofcourse the lovely countryside.

"Good for character but a little faded (and very hot room)"

3
goodfoodie308, Bath, United Kingdom 31/07/2018

Stayed here while cycling the CtoC as was not far from the route and, being close to Beamish Open Air Museum, meant we could include a visit to that too (and because we stayed at Beamish Hall we got a discount off the museum). A hotel with lots of character if a little faded. Room was good, with antique furniture (albeit not in the best of condition) and our meal in the Stables restaurant was just what we wanted - hearty burger and pulled pork sandwich is a really pretty outside courtyard (we could also have eaten inside but as it was hot opted for an outside table). Breakfast was very impressive in what looked like a former ballroom. The main problem was the excessive heat in the bedroom. The rest of the hotel did not seem so bad; the heat just seemed to hit you as you entered our corridor on the top floor. Even with the electric fan that we found in the wardrobe it was still very hot. With hindsight we should have asked for a different room, possibly on a lower floor where it did not seem so hot. Also in the grounds there was a kind of 'Go Ape' but it looked s bit run down and only operates intermittently - a bit odd.

"40th birthday stay"

4
bumper4, newcastle 31/07/2018

I decided to stay here and surprise my hubby on his 40th birthday and didn't dissapoint. The staff were lovely and the room was amazing. We were left a bottle of fizz in the room which was a lovely little touch. Out of the whole experience the worst part was the breakfast the next morming. We ordered a cooked breakfast and the black pudding was rock hard and the breakfast had clearly been warmed up. I was dossapointed as up to this point everything was perfect. Thanks Beamish Hall

"Gorgeous"

4
User 30/07/2018

Stayed here for one night for a wedding reception. A great venue for a wedding and staff were friendly and attentive. Rooms were clean spacious and simply decorated with lovely funiture Breakfast was okay pleasant Would recomend this to others

"Breakfast on us deal"

4
DavJenScott, Dumfries, United Kingdom 24/07/2018

We had a two night weekend break in July... Being peak season for weddings I expected the hotel to be busy and as predicted there was a wedding booked this same weekend... Now, I was a little dubious after reading others reviews however, I found our experience further from that of others... Arrival was easy... We were ahead of booking in time... This was not a problem... We were given verbal instructions to the bar, restaurant, gym and our room... My only criticism here would be, print up some business card size maps of reception, bar, restaurant and gym to hand to guests along with their room card... Also, invest in some signage for around the hotel as I nearly ended up in the middle of the wedding party on more than one occasion... Everyone we met was super friendly...  Reception, we asked for more milk both nights which was no problem... Checking out was as easy and simple as checking in... We ate in the bar both nights... Staff were very friendly... It got quite busy on the Saturday as there was a break from the wedding during photographing... one member of the team stayed on the help colleagues after their finish time... personally, I liked the variety of the bar menu... however, I am coeliac and my choices were by experience rather than a clearly printed menu... the food was amazing and cooked to perfection... Saturday night... bearing in mind there is a wedding... yes, there was noise... but nothing that worried us... kids played in the park... adults laughed and were having a good time... around three am we were woke by other guests making there way to their room, but this is no fault of the hotel... Breakfast was similar to the bar for clarity of gluten-free options... however, it was hot, cooked fresh and very tasty... again, the staff were very friendly and willing to help... although training is required in cleaning procedures in dining area and presenting cleaning/buff polished crockery/cutlery to guests... Overall, we had a great stay and I would be likely to recommend or even return... rooms had fresh towels and bed made daily... kettle and coffee maker for tea or coffee or hot chocolate... shower was set on economy so it was not to my usual power shower standard of home, but it gave hot water to rinse the supplied shower gel and shampoo...

"Great location for museum "

4
BryanWy, Wymondham, United Kingdom 22/07/2018

We stayed two nights here. Had a lovely room on the side of the hotel, which offers plenty of parking. Room well equipped with good comfy bed. Food is served in the converted stable block at the rear of the hotel. A great conversion well done. Very comfortable seating with a lovely terrace at the front. Food was excellent with a good choice. Bar well stocked with a good selection of gins and wine list. Staff very friendly. Hotel is just down the road from the Museum, which is well worth a visit. Tickets there are expensive but the Hotel give you a voucher worth 25% discount. A busy hotel for weddings, we had two during our stay but neither interfered with us.

"Kevin and Brian Dilworth-Young wedding day 21.7.18"

5
Kevin D, Bangkok, Thailand 22/07/2018

This Hotel did us proud from the wonderful wedding planner (Rosie) to the preparations , reception and evening venue . It was done with military type precision . and I couldn't have wished for such a perfect service from everyone at the hotel. My partner of 40years was also very impressed by the whole thing, we can't thank them for all there help and advice throughout the whole process. If I had anything to say I would say that if I had more Events's like this I would definitely use Beamish Hall. I would also like to thank our MC Dan for his help advice and for generally looking after us throughout the day. We can't thank everyone enough for how they looked after us just like family holding our hand the whole way. Making us feel welcome. I send Beamish my best regards and all I can say is keep up the good work. All our best wishes Kevin and Brian x

"A wonderful old building in need of some TLC..."

3
Jeepstermack1, Chester, United Kingdom 21/07/2018

We were booked in at this hotel with my father in law and his wife for 2 nights. The building is very impressive and grand and the staff were ok on arrival. Due to the age of the place it is a bit like a rabbit warren getting to your room. Up some stairs. Then along a sloping corridor. Then down some stairs. But I guess this adds to the quirkiness of the place. We had a deluxe room. Quite small. Furniture old fashioned and dated. But I think that is on purpose. Everything was spotless and the bathroom very clean. Although if you were quite tall I think you'd have to crouch to get under the shower head, which is above the shower. Mattress seemed like it had seen better days but was fairly comfortable. We had booked dinner bed and breakfast. Breakfast is set in a large grand room with gorgeous deep windows over looking the grounds. As with many areas - if you looked up you could see that repairs had been done. And not very well. Breakfast choice was good. At the counter you could get juice, cereal etc. They had cute little pots of different fruit. And yogurts. Very tastefully done. Then you ordered your cooked houses from the friendly waitress. In fact I have to say all the serving staff were very friendly. In the evenings we attended The Stables restaurant which is attached to the main house. As you can imagine from its name it is the old stables and the decor reflects that. The serving were hearty and of good quality. The fish and chips is to be recommended. Along with the steak. We also visited The Beamish Museum whilst we were staying. And you opulent be better located as the museum is 5 minutes drive from the hotel.

"simply brilliant"

5
saus017, south yorks england 17/07/2018

we stayed at the hotel for 1 night to attend a wedding at a nearby hotel,we chose this hotel mainly due to price initially but what a good decision ,this hotel oozes charm and history not just a box with rooms in ,beautifull extensive grounds to wander round in a quiet location ,we arrived from yorkshire and the check in process was easy and the receptionist made us feel instantly welcome ,we were given our rooms ,we booked classic rooms ,107 and 108 two couples ,the room was bright ,clean ,tv etc ,the bathroom was excellent powerfull modern shower etc and spotlessly clean ,,we visited the stables bar ,and found drinks reasonably priced ,we took the opportunity to sit outside on a sunny afternoon,,the following morning we enjoyed our breakfast which came in the room price i highly recommend ,lovely fresh cooked food plus toast cereal etc very well presented in the lovely dining room and served by the excellent staff and waitresses,nothing was too much trouble ,sadly we had to leave shortly after and check out was again easy ,so to sum up,the hotel is virtually next to beamish museum so i recommend this hotel if you are visiting beamish or nearby newcastle,durham etc ,a great hotel in every way .

"Bad weekend"

1
mrgeorgeburgess, Edinburgh, United Kingdom 15/07/2018

Just home, need to get sleep. We had the fire alarm go off Saturday at 18.00 hrs. Went to the stables had a nice meal staff excellent, went to bed I am over 6 ft bed so small I kept hitting the foot board and waking up, then again 3.00am fire alarm 4.00am the same 7.30 yes fire alarm. We then went for breakfast waited around an hour for the breakfast which had been left under the hot shelf and was over cooked, I left and walked out . I would like to say the staff are excellent. I will not return.

"A Birthday treat"

4
pjwakefield, Moreton, United Kingdom 14/07/2018

A great experience, apart from the very slow service in the Restaurant in the evening. The quality and service of the breakfasts ws excellent. Ideally suited for visiting Beamish Museum which was the reason we went to the area

"Beautiful hotel"

5
christinegunton62, Nottinghamshire, United Kingdom 09/07/2018

We stayed here at the end of June and this hotel is absolutely stunning. The staff were fantastic and couldn't do enough for you. Excellent food and lovely rooms. Really comfortable beds and a real feel of grandeur. Would definitely recommend and we would definitely return. Thank you beamish hall hotel

"Wonderful! Wonderful!"

5
DRH0PS, York Beach, Maine 08/07/2018

This is a beautiful English Country House dating back to the 13th Century.. That being said, any visitor should be prepared for the quirks which accompany such an old building. This hotel is not for the person wanting king sized beds and the ultra modern sleekness which accompanies the new hotels these days. One must have a deep sense of history to truly appreciate this 42 room house. The breakfast room is lovely. The adjoining restaurant "Stables" serves many menu choices. My room, on this journey, was gorgeous and spacious. The grounds are lovely! Excellent value!

"An amazing lunch and service"

5
robertadixon, Newcastle upon Tyne, United Kingdom 04/07/2018

A large Group of us (85) attended a Summer Luncheon. Pre lunch fruity punch, three courses, a glass of wine and tea/coffee. Everything was absolutely superbly cooked and applauded by all. Brilliant! By the way the setting is also fantastic with great grounds.

"Very pleasent"

4
MarkplusWendy, Shoeburyness 02/07/2018

Striking from the outside with plenty of parking. Friendly welcome and easy checkin. Small room but clean with everything you could want. Really good restaurant and bar with its own brewed beers, "bobby dazzler" was exceptional and the food was very acceptable. The traditional fish and chips, which was recommended by a member of staff was excellent. From reading previous reviews most poor reviews refer to weddings so if you're looking for a get away this is pretty perfect and the Beamish museum is next door and reception can supply 25% discount! Would definitely stay here again.

"A few little issues..."

5
merseyblue-1, Liverpool, United Kingdom 29/06/2018

We stayed at this hotel for 3 nights in June 2018 and enjoyed it very much. There were a few little issues but overall, a pleasant stay. Even though we had upgraded and the room was of a good standard, the bed was a small double in order to fit the only size of bed that was suitable to go in the room. Not the most spacious or comfortable bed we've ever had. We would have liked a fridge in the room and a safe but they're not included. There's a kettle with water and some tea/coffee/milk. The hotel is a lovely old building which is well maintained, with nice grounds too. The staff here are generally very pleasant. The reception staff were great, especially Shelby and Jeanette. We got a 25% discount voucher from them to use at the Beamish Museum just along the road. Breakfast was filling with a fair choice and the afternoon tea was lovely. Abbie was perhaps the member of staff that stood out for us here. She was very pleasant but generally, I think the service overall was just ok. In such grand surroundings, you might expect a slightly more formal service. We did the microbrewery tour. Well, I say tour but it was just stepping into two small rooms to see how it's done. Marc was very pleasant and informative and we enjoyed sampling the beers. Very nice brews indeed. We even saw and spoke to John the main man. He was a very pleasant individual and so enthusiastic about his brewing. We found the meals in the Stables were of good quality and Abbie our waitress, on one occasion, was very pleasant. We thought the furniture looked like it had seen better days and the carpet was a bit grubby. There's a fine line between keeping the place in a time period and needing to upgrade, especially where food hygiene is concerned. The restaurant, in my humble opinion, suffers the same lack of panache with very casual service. Getting to the hotel is easy enough but be careful on the narrow roads leading here. After motorways and main roads, you suddenly find the last bit is narrow lanes with no markings and on occasions not wide enough for 2 cars. There is plenty of parking at the hotel.

"Red letter day "

3
Julia L, Newcastle upon Tyne, United Kingdom 22/06/2018

This hotel is set in big gardens and is old and inviting looking It is not for travellers that want a modern hotel . Plus points are the staff are so nice and helpful. We had a delicious evening meal in the Stables restaurant which we could not fault Breakfast was traditional with a good choice and served at your table. The not so good bits were the heating was on when we arrived and it was ridiculously hot. The bed was very noisy and squeaky and our room could have done with a less stained carpet . Also we could hear all the showers and bathroom noises from other guests who must have been able to hear ours. Large very clean bathroom and a nice walk in shower. We had a lovely time enjoyed the food and like a lot of older hotels some cosmetic improvements would vastly enhance the experience.

"Daughters Wedding "

5
robsondavid, South Shields 18/06/2018

Just returned from a two night stay for my daughter Helens wedding and I can't praise the staff enough for the care and attention they gave us during our stay and event. All the food at the reception was excellent both afternoon and evening. Breakfast, although I wasn't hungry but forced it, was exceptional. Unfortunately it is rare to find old style hospitality in this day and age but at Beamish Hall we certainly found it, thank you. Continue with the great work, we will be back.

"POOR BAR AND BEER"

3
Pocketkings55, Newcastle, United Kingdom 15/06/2018

I have attended 3 weddings now at Beamish Hall and whilst the food layout and service during the meal is exceptional what seriously lets Beamish Hall down is the bar. When paying over £4 for a pint of Fosters you do not expect it to be totally flat. I brought this to the attention of the bar manager and she said there is nothing she could do about it so i had to revert to drinking bottled beers. The other issue is bar staff there were 100 guests so you would expect more than one bar person on occasions it was increased to two however at the evening reception they did bring in more barr staff. So please Beamish Hall sort out your bar and flat beer as it really does detract from an otherwise great service

"Coach holiday destination"

4
Modigli, Dorset, England 13/06/2018

Our party stayed for a week and we were made to feel very welcome. Beamish Hall dates back to the 18th Century, so it is not a purpose-built hotel - rooms are of different sizes and styles. The breakfasts were particularly good - freshly cooked and a marvellous selection, served by helpful, smiling staff. Dinner was a little more challenging in a busy restaurant, but was generally well received. Again, helpful, friendly staff. The setting, in it's own extensive grounds, is peaceful and stylish. A gym and swimming pool would really be the icing on the cake. Would definitely visit again.

"Birthday and Anniversary break."

5
lisa_jones75, Bishop Auckland, United Kingdom 10/06/2018

Booked a premier room, bed breakfast and evening meal package. Premier room was gorgeous, lovely large jacuzzi bath, extremely comfortable bed, and lovely and clean. Evening meal in the stables was very nice. Breakfast was delicious, husband had the traditional Northumberland breakfast, I had the smoked salmon and scrambled eggs. Staff very friendly, always smiling found them very helpful. Looking forward to booking again.

"Wedding Stay"

3
Biker-Norm, Huntington Beach, California 09/06/2018

We visited the hotel to attend a wedding reception, staying for two nights. The check in was quick and efficient. This hotel is housed as the name suggests in what was a country house. It is an absolute maze, with passage ways and stairs in all directions. There is a small, make that very small, elevator which starts and stops with in a very abrupt manner. It was surprisingly warm during the first day of our stay and this made the room unbearably warm. There is no AC but the windows do open and a small fan was provided. The room we had was on the second floor facing the parking lot. It was on the small side and the furniture showing signs of age. Whilst not within the control of the hotel it is worthwhile noting that there is no cell phone service in the hotel or most of the grounds. If you were to go to the stable bar and then up the hill behind it reception could be found. The breakfast was excellent and well served. Hotel staff were first rate, everyone we met or dealt with went out of their way to be helpful and welcoming.

"Pleasant stay "

4
Dada l, Vancouver, Canada 06/06/2018

Smooth checkin Room was nice, facing the Car park and part of the garden. Unfortunately mattress is not the best as they were too soft for us. Breakfast service at the restaurant was very good. Staff were attentive and efficient, consistently checking with us if we need any assistance. Impressed they they actually remembered what we ordered the day before at breakfast as well.

"Wedding overnight stay."

4
User 31/05/2018

Stayed overnight after friends wedding. Excellent arrangements and venue for the celebrations. Our bedroom was spacious and comfortable but there were one or two small niggles, no shower gel in room and one bath towel badly torn. Food was excellent and the staff friendly and obliging.

"Lovely stay but far too hot!"

3
madlis90, Washington, United Kingdom 28/05/2018

My husband and I stayed here for our first wedding anniversary in March. We got a really good deal on the champagne, dine and stay offer. Beautiful bedroom, gorgeous bathroom with double jacuzzi bath and lovely walk in shower. Had a lovely bottle of champagne in the room to greet us, we were upgraded to a superior room which was beautiful. The only down side was the heating in the bedroom. It was absolutely roasting when we got into the bedroom, we asked at reception to turn the heating down on our way to dinner, which they did, but on our return to the bedroom it was still red hot. You couldn't open the window and it was a very uncomfortable night's sleep! We had dinner in the Stables restaurant which was delicious, the staff were great. The breakfast the next morning was ok but not the best we've ever had. Overall it was a lovely room but we wouldn't rush back due to to heat in the bedroom and the breakfast.

"Ideal location"

4
Gandulph, Towcester, United Kingdom 25/05/2018

Set in wonderful grounds and of an impressive facade. The building felt a little tired and in need of a little TLC. The room was excellent with plenty of space, and the bathroom has to seen to be believed. The dinner was was excellent but breakfast a little disappointing. The staff were very good and attentive, but it appeared that one or two more would have been an asset at breakfast.

"Family Birthday Meal "

4
User 20/05/2018

Beamish Hall Hotel has very nice grounds lovely bar area and dining rooms. Food was a good menu and tasty. The kids park is very adventurous but is for u see 14s It was a very please t visit will go again!

"Good and not so good"

4
771colin, Luton, United Kingdom 20/05/2018

Very impressive building.receception excellent. We had a reunion dinner for 20 ex soldiers and wives.the food and service was beyond excellent.breakfast was excellent as well Now the down side side the bedroom.the room was hot and very noisy,you could hear every flush and tap running.next door running their water and flushing the toilet was enough to waken the dead.there were people going back to their room talking loudly up to half past mid night and it started up again at six thirty the next morning.to really finish it off there was a car alarm going off twelve 45 in the morning.the furniture needs some work doing ,the varnish was wearing away and looking very shabby. Good point the bed was very comfortable.with aid of a fan provided and ear plugs I managed a good 5 hours sleep.staff are wonderful and do a good job

"Good standard"

4
yorksdales, Harrogate, United Kingdom 16/05/2018

Stayed one night whilst visiting the museum. The first superior room we were given had a very small double bed and on contacting reception to change roomwe were advised the hotel did not have king bedded rooms. But a few minutes later on receiving a call from reception we were shown a delux/ premium room which was far more spacious and indeed had a large four poster bed. The bathroom had a jazucci Bath and a large walk in shower. Breakfast was excellent, dinner was average. The staff were polite and professional at all times. We would stay again but only in the large deluxe/premier rooms.

"Best Western at its absolute Best"

5
BillytheQuiche, Rotherham 10/05/2018

Stayed 3 nights to allow 2 full days at Beamish Museum, would do the same just to explore the grounds and eat there. A beautiful building in stunning surroundings with totally committed staff and a brilliant chef, from reception to the restaurant/bar we were treated like VIPs who were known and liked by the staff. The food was outstanding. Breakfast had lots of local produce, delicious and cooked to perfection. The evening meals in the Stables Restaurant were excellent, I recommend the Potted Wild Rabbit. The wine list was good and great value. The ground floor room was very large with an equally large and well appointed bath room. The shower wet room was brilliant, we are a bit too old for the double Jacuzzi bath that was also there, and ,joy of joys, big, fluffy towels. A classic example of providing modern facilities in an historic building without spoiling its charm or character.

Beamish1, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear Bill and Sheila, Thank you very much for sharing your recent stay with us. We take great pride welcoming all our visitors and to hear that you felt like you were treated like VIPs means a lot to us! I passed on your comments to our new executive chef and he was thrilled to know that you thought the food was outstanding. He has been experimenting with some new dishes and was happy to hear that guest are enjoying the new dishes. Should you visit the area again please be sure to drop in and visit us. All the best Amy General Manager

"Stunning hotel and stay for our Anniversary"

5
User 10/05/2018

My husband & I booked a 2 night Groupon deal .. 2 nights B & B with 3 course dinner on the first night. First impression of the hotel was just stunning. Inside was just beautiful. The 3 course dinner on the first night was amazing. Starting with Moules Mariniere, Rib eye steak for main, and to finish Sticky toffee pudding. Our room was lovely and clean, and the bathroom was enormous and looked like it had just been refurbished. Breakfast on both mornings was delicious. So much choice. The staff were well presented and very efficient. I would definitely go back to this hotel. Thank you for a wonderful Anniversary stay .

"Not what i expected!!"

3
NLC01, Dewsbury 09/05/2018

My husband and i stayed for 1 night while visiting Beamish museum the hotel its self is very nice the reception staff were very friendly and helpful. Our room was modest stayed in room 109 when we found it! however it has the most uncomfortable bed i have ever stayed in and it was lop sided so i felt i was falling out of bed. The window did not open very far it was a really warm day so could have done to have lots of fresh air into the room thankfully there was a fan. The bathroom roof is quite low so when taking a shower it was quite stifling. We had an evening meal in the stables restaurant i dont recommend it. Breakfast was ok however i thought the sausage was vile i left most of the cooked breakfast and had fruit and yogurt. We have stayed in better cheaper hotels and as nice as this one is we will not be in a hurry to visit again

Beamish1, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear Thank you for sharing your recent stay with us. Im sorry to hear that its not what you expected. Due to the nature of the building we are permitted to work with the existing structure as it is a grade 2 star listed building and all its charm. I will certainly be looking into your comments regarding the uncomfortable bed, the last thing we want is for our guests not to enjoy a good nights sleep. I apologise if you meal in the stables restaurant was not suitable along with your breakfast. We work very closely with local supplier to offer the best produce and it seems on this occasion we did not reach expectations and will lease with the team to improve on the offering. I hope your recent stay has not put you off staying with us again. We have taken on board your comments and will certainly be looking and how we can improve on these areas. Kind Regards Amy General Manager

"Annual get away with two friends"

5
elphinstonehilary, Knottingley, United Kingdom 06/05/2018

Very good value for money. Bedrooms really nice comfortable and clean. Breakfast very good breakfast staff efficient and friendly. Ate in the stable restaurant. Enjoyed the food, however missed vegetables, not even offered as a side dish. Lovely staff. Enjoyed drinking in the bar .

"Afternoon tea in the heat"

4
alison322002, Bishop Auckland, United Kingdom 05/05/2018

A very warm day. First time been to the hotel for afternoon tea. Served in the Eden room. There were a few people in. Choice of 6 different sandwiches. You are allowed one type per person. Brown bread was very dry even with a filling in it. Too many cames (4 each) and scones. There should be more savoury items and less sweet. But you can have a doggy bag

"Some good, Some not so good"

3
ANN R, Sunderland, United Kingdom 03/05/2018

We spent a couple of nights at this hotel and as a comfortable hotel to stay in was very good. We had a picture of some lady of bygone age which meant nothing to us. The service at the booking in was although very polite it was a little frustrating, as because I am disabled and use a scooter I always phone before I book so as not to be disappointed. Unfortunately on this occasion when we arrived we were told that the breakfast was served in the Eden Room and although was a lift there were also a few steps to the room so we had to take room service which when it arrived it was lukewarm and a bit dried up. The next day we opted for continental which was an improvement. The Stables restaurant was very nice and the staff were very chatty and pleasant. As it is a separate entity it is not joined onto the hotel and guests have to go outside and brave the weather in order to eat. My husband said that the ale was very good and a reasonable price. My husband would like to return but not me because of the stairs.

"Beautiful Hotel"

5
Pauline S, Doncaster, United Kingdom 01/05/2018

Visted on a 2 night Groupon deal with dinner on the first night. From start to finish the hotel was first class. Easy check in from friendly staff. Stayed in room 3 which was perfect. Spotlessly clean with a beautiful bathroom. Endless lovely really hot water. Had our meal that night in the Stables restaurant at the back of the hotel. Lovely outside seating area going into a very nice bar and restaurant. Plenty of staff on who were friendly and helpful. Only managed 2 of the the three courses. Really lovely food but don't have the bread and olive starter unless you are absolutely famished. There was enough bread and olives to feed 4 people. Really nice but far too much for me to manage. My friend had the prawn and crayfish tail cocktail which also looked quite substantial. Large portions for the main course with loads of separate veg. Broccoli and green beans were a little too hard for us but that is just a personal choice. Carrots, Parsnips and Mange Tout were lovely. Very peaceful, comfortable night followed by a lovely breakfast. Gorgeous food with a selection that would suit everyones tastes. We were visiting Beamish Museum the next day and were each given a voucher for 25% off the entry price. The Museum is only a mile up the road from the hotel. The hotel is beautiful and set in lovely grounds. Would highly recommend and will certainly be going back hopefully in the near future. Thank you to all the staff and people working behind the scenes who make this hotel one of the best. Pauline.

"My wife and I along with 25 other friends enjoyed a long weekend in County Durham and stayed at the Beamish Hall Hotel."

4
Michael E, Harlow, United Kingdom 01/05/2018

The hotel was excellent, very comfortable and welcoming, set in wonderful grounds the rooms were large and beautifully decorated and furnished with lovely polished Mahogany fuirniture, the bathroom we estimate must have been recently fitted in the last 2 or 3 years. The breakfast room was very good with the waiting staff doing their jobs with speed and efficiently that could not fe faulted. However the evening meal which we had to book in advance was the only area where we were left dissapointed, the waiting staff were poor, and the food we felt we could find at a local pub. We would stay at the hotel if we stayed in County Durham again, but only on a B & B basis!!

"Lovely location"

4
nunthorpe, Middlesbrough, United Kingdom 30/04/2018

The hotel is set in lovely grounds. We were given a warm welcome and found all of the staff very friendly.We enjoyed having a drink in the Stables bar much more so than the usual hotel bar. The room was pleasant, very clean, with a lovely view. Unfortunately we had a leak in the bathroom, but after informing reception would hope that it has been sorted. The food in the Stables was acceptable. There wasn't much choice of main course from the 3 course menu. Perhaps this was because it was Sunday, so traditional Sunday dinner was offered. Breakfast was served in a lovely room by polite and efficient staff.

"An upmarket wedding venue with rooms."

3
Elaine H, Worcester, United Kingdom 29/04/2018

Second time we've stayed here, convenient for visiting Beamish Museum. Staff are friendly, professional and welcoming and it is a lovely site. However, rooms are small, even claustrophobic, and the period furniture in the rooms is large and cumbersome, albeit in keeping with the surroundings. Only one chair which was far from comfortable and tea & coffee equipment hidden away, Never did find the hair dryer. Electric sockets inconvenient and only a double rather than a king sized bed. Excellent breakfast.

"Over night ,stay"

5
Lynne A, Newcastle upon Tyne, United Kingdom 27/04/2018

We stayed for one night using a Groupon offer which included a three course meal and an overnight stay with breakfast. The hotel is lovely and the meal was exceptionally good in the Stables Restaurant. The room was clean and comfortable and the staff friendly and helpful. The Stables Bar is very good with the option to sit outside in the courtyard if the weather permits. Great value in lovely countryside would recommend. Ideally placed for a visit to Beamish Museum.

"A gift that almost gave 100%"

4
Honestjohn2017, Durham, United Kingdom 27/04/2018

The daughters and son booked and paid for this hotel. As a birthday gift for mum. Luckily it was for two so I was able to go. On arrival two hours early ( check in is 3 pm ) the receptionists were very friendly. Explained our room was still being serviced. We said we would come back later as we would pop into the Beamish Museum. One of the girls then produced two voucher to take 25% off our entry fee. ( Bruce bonus ) When we returned we were given our room 106. I was a little disappointed with the size of the room. Nothing like the ones you see online in the pics. However it was a comfortable bed and had a nice bathroom. The TV was a 32” wall mounted flat screen but had poor quality picture and reception. If you like to watch tv. We over looked the gateway and car park. With country view background. Tea, coffee and biscuits set up which were found in the bottom of the wardrobe. We did ask for a room which didn't require a lot of steps. As my partner struggles with stairs.They said it didn't matter as there was a lift. However as unluckily for us the lift had just stopped working and they were awaiting repairman. Breakfast was first class and the staff were very attentive and friendly.

"Beautiful place"

5
tracy t, Bolton, United Kingdom 26/04/2018

lovely place , staff helpful and nice , rooms excellent , pillows are brilliant we all had the best nights sleep ever , rooms very roomy and we had a very good view , group of 4 2 rooms ours was big and comfortable and clean , tea coffee making facilities will find them in the wardrobe , ironing board iron everything you need fans ect 2nd room had everything and also had a walk in shower huge bathroom and bath couldn't of asked for better Breakfast amazing so much choice to choose from highly recommended would defiantly go again to stay

"Great Hotel with disapponting 'restaurant'"

4
Rex B, Oxford, United Kingdom 25/04/2018

Lovely historic building skilfully and well converted to hotel. Good choice of rooms. Very well managed with friendly but efficient staff. Excellent breakfast room and food and service. Downside is the 'restaurant' which is actually a pub on the site of and themed as a stable block. This is not an annex . From the hotel you have to navigate the lower back corridors and then brave the wind and rain swept courtyard to the bar entrance. Clearly a commercial success as well frequented by non guests . Limited menu which is an issue if you are staying more than a couple of nights particularly as the special of the day is the same every day. The pub food is well cooked and presented . Service variable .Prices reasonable

"Impressive hotel"

4
mickmc2, South Shields, United Kingdom 23/04/2018

The Beamish Hall Hotel is a historical former country house and is a magnificent building, reception is in the very impressive main entrance of the Hall where were were given a friendly welcome by the staff on duty checking us in quickly and efficiently. The classic room we were given was of ample size, being very clean and pleasant with period furniture, the bed was soft but comfortable although it creaked a bit probably due to it being antique although it did not really bother us. The bathroom was modern and nicely finished with a bath and separate walk in shower which had a very good powerful shower unit, complete with large fluffy towels. Dinner was in the Stables bar/restaurant which was a separate more modern building at the rear of the hotel serving a wide range of real ales as well as the usual selection of lagers etc. This was the second time we had used the restaurant as we had stayed previously in March this year and found that the main menu had been changed considerably; there was a good variety of starters and deserts but the main courses consisted of only 3 choices which were chicken supreme, fish and chips and beef burger or you could opt for the sunday lunch which was rather disappointing (no vegetarian dish offered either), we decided on chicken supreme which fortunately was really nice and found all courses to be freshly cooked and of a high standard, and the service was really good by friendly staff. Breakfast was in the beautiful Eden room, which was really pleasant. The usual selection of cereals and fruit etc was available, also there was a wide variety of hot breakfasts on the menu which were cooked to order rather than buffet style, we ordered one full English and an Eggs Benedict with salmon both were hot, fresh and tasty. Again staff were friendly and efficient providing really good service. Check out was fast and friendly. Being a country hotel there is ample parking, and it is set in a beautiful area unfortunately we could not explore the surroundings due to time constraints, but hopefully we will do so on our next visit.

"Lovely Setting."

4
Malcolm K, East Riding of Yorkshire, United Kingdom 18/04/2018

Very handy for visiting the Beamish Museum in a tranquil setting, this is a lovely period building with character. Plenty of car parking adjacent to the main building with CCTV cameras. The main building itself is very clean without any 'musty' smells that are sometimes associated with a building of this scale. We were pleasantly greeted by the Receptionist who had all our details to hand so checking in wasn't a problem. We had booked on a room only basis so ordered breakfast and a table for dinner which was taken in the annexed Stable Restaurant. Our room was a standard double situated on the second floor with a lovely view over the entrance, garden area looking towards the river/stream (never did see it, just heard the relaxing gurgle of running water). This was accessed by a wide staircase although there is a small (temperamental) lift. The number of paintings in wonderful period frames are remarkable throughout the whole building and continue into the bedroom. The en-suite bathroom was 'snug' but practical with small hand basin and corner shower unit (no bath). Quality shampoos, soaps and shower gels were provided with ample fluffy towels. Bottled water was also provided with coffee/tea making facilities housed in the wardrobe on a useful tray for lifting into position for use - (nice biscuits as well). The room was hot as we entered (it was cold outside) but we simply turned the radiator down and opened the sash window - good that this had been maintained to allow use. We didn't have to turn the heating back up as the whole building was suitably heated wherever you went. The double bed was a period feature i.e. it had a footboard so if you want to spread out a bit you might consider a room with singles. Lovely pillows. We were a bit concerned at having to navigate through the building to access the separate Stables Restaurant - it is a bit of a rabbit warren on different levels; thankfully it wasn't raining. Well worth the effort as the restaurant has plenty of character with well stocked bar area - signature beers are of interest. The menu is varied and 'affordable', something that is obviously known to locals who were dining there. We didn't take the opportunity to sample the various cocktails on offer, sticking with a decent bottle of Chardonnay which at £17 wasn't off the scale knowing what some hotels charge. The staff were attentive and friendly which made for a very pleasant evening. I started with mussels which were well presented with separate bowl to dispose of the shells; large finger bowl and additional napkin. My wife doesn't usually have a 'starter' but was intrigued by a rabbit dish served with white wine vinegar salad which was an absolute delight. Having seen the size of the beer battered fish being served, I was drawn to this which was very tasty although the chips were a bit scrappy. My wife decided on the risotto dish which looked a bit 'wet' to me. A good sized cup of coffee was served with a side chocolate. Breakfast the following morning was served in a magnificent room (in the hotel) on the first floor. I had the full Northumberland breakfast (without beans or muffin) and believe it to be one of the best cooked breakfasts ever had. The flavours were amazing and very well cooked (no greasy after taste). Coffee was served on demand and my tea came in its own pot which was renewed as required. My wife had the continental breakfast from the buffet. A mixture of brown and white toast was served shortly after ordering tea and coffee which went cold by the time my breakfast was served (after a delay I had to ask if I could order - seemed to be a bit of an oversight). I heard another guest saying that he had enjoyed his kippers "which were well worth the wait" - does that suggest poor synchronisation between the staff as they certainly weren't busy. We wandered around some of the public rooms which must be great for conferences and weddings. The grounds are quite substantial with some interesting play areas being developed. Overall, a very pleasant stay which we considered value for money.

"Character hotel"

4
lmus, Doncaster, United Kingdom 17/04/2018

Room had character, comfortable beds. Strong shower in bathroom and plenty of very hot water. Travelzoo deal included 3 course evening meal with a choice of anything from the a la carte menu. Excellent meal. Breakfast was also good with the cooked selection being waiter served. Set in lovely grounds with a wild adventure area.

"An excellent Sunday lunch"

5
cjmorpeth, Morpeth, United Kingdom 15/04/2018

This is second time we have visited for lunch and it was even better than last time.The location in converted stables attached to a brilliant micro brewery makes for a nice setting .As we knew the portions were large we skipped starters and went for the roast lamb and roast pork. Plates came with Yorkshire puddings good portion of meat and roast and boiled potatoes .Black pudding and stuffing and crackling for the Pork option a bonus .The vegetables came pipping hot and included Swede,parsnips,carrots,green beans and broccoli .They were well cooked and moist but not like some veg which just come out of hot water .After a rest we had some desserts of which Sticky toffee pudding and rum / raisin Creme brûlée . Oh and the beers were terrific ,unfortunately as drivers we couldn't sample more .The service was excellent . To finish, a nice walk around the grounds of this historic building completed a lovely visit

"groupon deal"

4
Bayhunters, Dunfermline, United Kingdom 14/04/2018

saw this on groupon, and though ideal chance to visit family in the area. was a great deal, 2 nights breakfast included and dinner on first night. As it was a `deal` I didnt expect to get the best room in the hotel, and as stated earlier in reviews it was smaller than many I have stayed in, but the bathroom was roomy, and the room was very clean and well decorated. the only fault we found with the room was it appears to have poor sound insulation, noises coming from other guests. The food in the stables restaurant was beautiful, tasted fresh and huge portions, and included in the offer was a full 3 course meal, neither of us could finish it. The best part of the stay in this hotel was the staff, they were all very friendly and helpfull

"Afternoon Tea"

3
User 12/04/2018

I took my mum for afternoon tea in the Eden Tearooms. The place was empty when we arrived and the room felt cavernous. We did however get the best seat in the house, right by a huge bay window, overlooking the beautiful grounds. We were shown the sandwich menu for afternoon tea and we both chose beef and horseradish - my mum didn't want the horseradish. When they turned up, neither had horseradish. Some was quickly brought out as soon as I told our waiter. The beef was delicious the cakes were massive - and there were loads of them- we ended up taking a lot home; 4 scones, 3 slices of lemon drizzle cake and some carrot cake. I'd rather have had more sandwiches in all honesty. We had a pot of tea refill and nothing was too much trouble. It cost £19 each - which was ok for the amount of food - just the balance of savoury/sweet could be better.

"Wouldnt stay here again"

2
HeatherfDressage, Sunderland, United Kingdom 12/04/2018

Room was tiny , no bath even tho on booking it said there would be one. Bed wasn't a double , not comfortable at all. Needs some TLC. Phone reception is 0 so if you want to keep in touch with anyone its a NO NO .check out time too early at 11.

"Lovely building but could be much better."

3
JanandDavid, Milngavie, United Kingdom 09/04/2018

Visiting Beamish Steam fair and decided to “upgrade” to this hotel having stayed in Premier Inn last time. Lovely old building dating back to 1700s. Inside looks in need of some tlc- carpets and furnishings dated and worn albeit some “antique” could be better cared for. Bed was king size width but only 6ft3 long so a bit short for my husband. Room was deluxe but rather small although bathroom and shower were good sized. Breakfast was also a bit disappointing - Premier Inn was better. Ordered waffles1st morning as croissants and other continental breads etc looked unappetising. Took nearly half hour to come ( after I had reminded them) and were rather stodgy. It is a pity this is bog standard Best Western as with a building and location like this it could be so much more.

"Afternoon Tea"

3
Fiona H, Durham, United Kingdom 09/04/2018

I brought my family here for afternoon tea at the start of the Easter Holidays as a treat. There was only us in the restaurant so it felt a bit empty. The tea cost just under £20 and I believe they have just put their prices up quite substantially recently. The sandwiches, scones and cakes were all adequate but there was nothing refined about this afternoon tea. The cakes were large pieces of sliced cake, full sized eclairs and chocolate fudge brownies. We ended up taking most of it home as it was just too much. The scones were slightly over baked but ok. There was nothing wrong with the food as such just not every elegant! The cakes were good though.

"Needs a little TLC"

3
Flamegirl1982, Newcastle upon Tyne, United Kingdom 08/04/2018

We stayed here as part of a groupon deal, which included a meal at The Stables and breakfast. The meal was lovely and breakfast was fine (although we did not some items we ordered were missing). The communal rooms of Beamish Hall are gorgeous; I attended a wedding here once and it was brilliant. However, the room we stayed in was a little disappointing. It was very small and the decor was quite tired. We appreciate that the hotel wants to retain a period feel but to be honest it just felt dated and was a little claustrophobic with all the furniture. The bed was tiny and the bathroom very underwhelming, although the toiletries were nice. I think with a refurb this place could be amazing and still maintain its charm.

"Afternoon Tea"

4
AbbeyR94, Newcastle upon Tyne, United Kingdom 06/04/2018

Came here with family. The room is very spacious, but quite plain. Straight away asked for any dietary requirements which was great. Didn't take long for the food to come. It was lovely, loads of food which is always good. The cakes looked amazing, and a nice change to the other kinds of cakes you get at other places. Would definitely come here again for afternoon tea.

"Very poor value for money"

2
Moggy100, Kingussie 02/04/2018

Visited beamish hall for Easter, the room we got was tiny, bed wasn't even a double more like a queen size and no view out of window and it was facing the hotels heating system which was very noisy. also a door kept opening and shutting all night long. It didn't feel like antiques in the room more like cheap second hand furniture. The lighting was also very poor for putting any make up on. The Stables restaurant was also a disappointment. On the good side the staff were excellent, the breakfast good and the grounds nice.

"Groupon deal"

4
Konnichiwaaa, Sunderland, United Kingdom 01/04/2018

We booked a stay at Beamish Hall via Groupon. We went for the deluxe room with breakfast offer for £89. You could also book a standard room which included an evening meal for cheaper. The hall is gorgeous, surrounded by woodland. Theres a lovely little drive up there through winding roads. Check it was quick and easy. The lady on reception was lovely and asked if we would like to make reservations for a meal which we did. We made our way to the room through some lovely old corridors. Lots of vintage art work, tapestries and furniture along the way. The room was ok. I would not describe it as deluxe however. It was a reasonable size. The furniture, albiet vintage, was rather run down. The bed was a tad on the small size, definitely smaller than a double. It was however comfortable. The bathroom was excellent. Very modern and spotlessly clean. There was a wedding on during our stay which meant it was slightly noisy but it did not effect our sleep or stay. Evening meal at the restaurant was lovely. We have been before and it was as good as last time. However there was a slight wait and a little mix up on our drinks order. Prices are fantastic and the food is locally sourced and delicious. We ordered breakfast to be delivered to the room in the morning. There is a small £3 charge for this and it was well worth it. Some items were missing from what we had ordered on the door card but we did order quite a lot. We would definitely return but would probably upgrade to a premier room or one of the newly decorated suits. We spotted one called The Lily suite which was absolutely gorgeous. Thank you for a lovely stay Beamish Hall.

"Mum's 90th Birthday Party"

5
Dandy1410, Durham, United Kingdom 28/03/2018

Many thanks to all the staff whose professionalism and first class service shone out on this very important family occasion. The food was excellent, it all arrived together, it was hot and beautifully presented. The drawing room we used was absolutely ideal. The table setting was an expanse of white linen and the table setting was expertly achieved. Very friendly staff, lovely emails and we felt it was a very personalised service. Well done to everyone....you excelled!

"Great wedding, not so great rooms"

3
Samantha E, Durham, United Kingdom 25/03/2018

We attended a wedding here at the weekend which was wonderful. Had a lovely breakfast on the Saturday morning however Sunday was not so great. I had the eggs and soldiers and the eggs were hard boiled not soft boiled. Same for others at our table who had poached eggs. They were all hard. The room we had was very small and not enough space to spend any time at all in the room. Seemed to have only a 3/4 bed rather than a double. Our parents had a superior room and had a huge issue with the heating in the room. Far too hot and they couldn't turn it down. Couldn't open the window and therefore had to have a very uncomfortable 2 nights sleep. Was told by reception some of the rooms heating is on the same circuit as the actual hotel and therefore not adjustable. Another point is the very poor or should I say none existent phone signal. The WiFi was also inadequate. Overall we really enjoyed the wedding however feel the hotel itself needs serious attention.

"Lovely surprise night away "

5
xxshellxx, carlisle 25/03/2018

We stayed last night as a surprise. We were greeted by 2 lovely ladies on reception. We stayed in the lily room which was amazing. We phoned to reception and requested a bottle of prosecco which came 5 minutes later. We had dinner in the stables restaurant which was beautiful. The service was great and the food was gorgeous. I can't complain at all. There was a wedding on so the music didn't stop until 12am but that wasn't an issue. We had breakfast in the Eden room and there was plenty of choice. Food once again was lovely. I can't wait for our wedding here in 2 years. Well done beamish hall the staff are very helpful and polite.

"Good if you're part of a Wedding Party"

4
britpjr, gloucester 25/03/2018

Beamish Hall is a Wedding venue, catering for up to four Weddings simultaneously in a huge 13th century Manor House. It has 44 bedrooms which vary enormously in size. We had a deluxe room for two nights which was huge. Originally though we were allocated the same class of room which was quite tiny, less than half the size. Luckily we managed to agree a move with reception. The charges are very dependant on what's happening, we were lucky to book well in advance and paid £208 for two nights bed and breakfast with dinner on the first night. Others at the same Wedding had to pay a lot more, presumably as it fills up charges increase. The venue clearly hasn't been designed as a hotel and the rooms are spread out and some a long way from reception. There is a small lift but even if you're on the same level there are lots of stairs to climb and descend before you get to your room. Not recommended if you struggle to carry your suitcase. The Wedding discos go on until midnight and they try and put guests in the rooms above. We went to bed at 11:00 and it was really noisy. Despite the size of the room the bed is just a standard double with period furniture. There aren't many plug sockets meant my Wife couldn't use straighteners next to the dressing table. The shower is over the bath and had poor water pressure. My Wife has long hair and it took her ages to wash it. Breakfast was lovely and the dinner in the stables restaurant behind the hotel was really good. They have their own micro brewery which produces some fantastic beer. If you like real ale it's worth getting your drinks here rather than in the Wedding bars that just serve standard keg beers, cheaper too ??. The hotel has five Premier rooms, generally used as honeymoon suites but looked amazing, huge jacuzzi and separate shower. If I came to a Wedding there I'd definitely stay. If not I'm not sure, I'd be nervous about the noise and the room I'd get allocated. Unless I managed to get a deal on a Premier room.

"Winter festival"

3
ksl59, Seaham, United Kingdom 21/03/2018

Love this hotel and its location but was so disappointed at the winter festival as it is now ran by an events management company and they have totally spoilt it It was overpriced and not enough staff to accommodate the amount of people there Twenty minute wait to get served at the gin bar and not enough seating in fact no seating as some people cannot stand for nine hours have attended this event about 4 times and always stayed at the hotel but unsure about returning

"Beamish Hall hotel"

5
Dot P, Sunderland, United Kingdom 19/03/2018

Just got home from a very enjoyable night stay at this hotel, On arriving at the hotel we were welcomed by a very nice member of staff, we had booked a 1 night bed n breakfast stay including brewery tour , Checking in was very quick,we were given our key and directed to our room, We found the room to be a very nice, homely room , everything was provided to make our stay comfortable, tv, easy access Wifi, kettle milk, sugar, coffee n teabags, I am not a beer drinker but my husband enjoys a pint of craft ale so that is why I included the micro brewery tour in our stay, I must say I found it interesting , all the staff in all parts of the hotel are very friendly and helpful , Stables bar was warm n comfy, After a good night sleep , we went for breakfast , we were shown to our table where we had a lovely view of the grounds, breakfast was pipping hot , staff again were very friendly and nothing was to much for them , checking out was quick, Would highly recommend a stay at this hotel,,,, we will return ,,,

"Great Cosy Room"

4
User 19/03/2018

Lovely big bathroom with top quality heavy bedding made the overnight stay very enjoyable. Set on its own grounds with its own brewery and lovely restaurant and bar to the rear which many could miss. Lovely and friendly staff.

"One night break "

5
Gaynor B, Edinburgh, United Kingdom 17/03/2018

Cannot say enough about this hotel. Staff friendly, room comfortable with everything you could need, bed very comfortable and ensuite very luscious and clean. Breakfast amazing. Cannot wait to return.

"Lovely afternoon tea"

4
User 16/03/2018

Visited recently with my elderly mum and aunt with 5 in our party. We had a lovely afternoon tea which was as delicious as it looked. We had a choice of sandwiches and then two triple cake stands packed with a variety of cakes. The staff were friendly and helpful and gave us boxes to take home what we couldn't eat. Unfortunately my mum and aunt found it very difficult to get up the 7 stairs to the Eden tea room. It didn't spoil our visit but if I take them back I will ask if we can have our afternoon tea on the ground floor. The lift was also a long walk from the tea room for the two elderly ladies. A wheelchair user would not be able to get in the tea room. I do recommend beamish hall for afternoon tea but if you have anyone in your party with limited mobility you might want to choose somewhere else.

"Coach trip "

5
User 12/03/2018

Excellent place to visit beautiful hotel excellent staff looked after us well on our visit fantastic food and quality food good prices and great service would highly recommend it to anyone who wants a good day and night out

"Typical Best Western"

3
AndyHaz, Manchester, United Kingdom 03/03/2018

This hotel could be so much more. It's a typical Best Western Hotel in that it just feels like it needs some investment when it comes to bedrooms and facilities. The shower was so small it was virtually impossible to move in it. However on a very positive note the food was very good. In fact the breakfast and also the food and bar at the stables were the highlight of the visit. A lovely setting with good food but the hotel could be better.

"Exceptional food, some issues with cleanliness.."

4
Relamere04, Cramlington, United Kingdom 28/02/2018

Beautiful setting and grounds! The entrance was stunning and the building grand. We had an evening meal in the stables restaurant which was delicious, the staff there were very welcoming & friendly. The service was very efficient. The room lived up to expectations with antique furniture/decor in-keeping with the feel of the hotel. The only negatives I can mention would be the cleanliness, unfortunately the bathroom wasn't as clean as should have been with hair and dirt on the floor, dirt on the toilet seat and some black on the shower tiles. We also struggled to get any cold water from the bathroom tap. There were some areas around the hotel where mould could be seen, some wear & tear..could use a little TLC. Overall our stay was lovely and breakfast service was also high standard.

"Afternoon Tea"

5
lukeball95, Sunderland, United Kingdom 27/02/2018

Went for afternoon tea, staff were really friendly and professional and happy to go the extra distance as it was for a birthday. Food was excellent and the tea room was very welcoming. Would definitely recommend to anyone.

"Top Marks Beamish Hall"

5
ameliaH931, Durham, United Kingdom 26/02/2018

My niece got married at Beamish on Saturday,,and I have to say they did a splendid job everything went like clockwork the ceremony was lovely,the reception was great the food was delicious and served hot and the table service was really good, I stayed overnight as did my brother and his wife our rooms were lovely the beds very comfortable, on Sunday morning we went down for breakfast and we had one of the best "full English" breakfasts all freshly cooked (none of these hot dishes were the food sits turning leathery ) my poached eggs were perfect and the bacon sausage and black pudding was really tasty, I think they must source it locally. Would definitely recommend this hotel for any function,and for peaceful stay in a lovely location

"A hotel in a fabulous setting"

4
jetsaver, Southport, United Kingdom 23/02/2018

As a Best Western member we stayed here for three nights and was not disappointed. The hotel is a former stately home and in recent years has been operating as a hotel. It is in a lovely countryside setting, near to Beamish Museum. We stayed in room 205 overlooking the front of the property and we had bed and breakfast there. The dining room is fabulous and the waiting staff very pleasant. The breakfasts - there is plenty of choice and quantity whether you want a continental style or full English breakfast. Always cooked well. We dined once in the Stables restuarant on our last night, which is attached to the hall, and had a lovely meal in very nice surroundings. If you are interested in beer, they do have a beer brewing section to visit. Our room was quite large and warm (great as it was February). We should have chosen a king sized bed (like we have at home) though as the double bed was small and the mattress quite hard. Nevertheless it was clean and had a nice bathroom with shower. Could have had a bigger television though as the one in the room was quite a pathetic size and not much bigger than a computer screen. The hotel was very quiet and the grounds outside very nice. On the site also there is a "rope" activity, for those who like a bit of an adventure.

"Christmas Day Lunch"

5
howedoudo, County Durham, United Kingdom 18/02/2018

Booked for 25th December absolutely outstanding .Booked winter rooms the decorations and room was beautiful just made the setting amazing .The canapés were plentiful and always at hand waiter service. Presentation was fantastic making the food inviting and tasting just as good ! I was a little apprehensive booking Christmas dinner as my hubby always comments when lovely presentation little portion but no fear of that even he was happy and struggling by the end to complete all course. Final to end the magical day farther Christmas arrived fantastic !!

"Lovely night away - room 210"

4
User 18/02/2018

After purchasing a Groupon for evening meal, bed and breakfast, we looked forward to our night away at this lovely hotel. Check in was quick, receptionist very welcoming and friendly. Our room was quaint, smaller that expected, but clean and smelt lovely. Our on suite was larger than expected and clean. The view from the window was a total let down, looked over roof tops and flat roofs. Three course dinner at the stables restaurant was lovely, staff very friendly and welcoming, our meal was very tasty the corn beef starter was my favourite. Had a decent nights sleep, the bed a little bit soft but comfortable. The room did become very warm even with heating off. Breakfast in the Eden room was lovely, staff very welcoming and ensured you had everything you needed. Had a lovely night away, at a lovely hotel, think next time would ask for a room upgrade, to ensure a nice view from the window, making the visit even more enjoyable.

"A charity event"

3
0043, Hexham, United Kingdom 14/02/2018

I cannot comment on the accommodation as we did not stay. The hotel is sumptuous but do not park your car in the dark, or you'll have your highly polished shoes covered in mud. Renewing the car park area may be part of the renovation. The banqueting Hall is quite a sensational venue and the constant wall panelling warm and inviting. The dinner was a three course set dinner with a chicken dish as the main course, which was very good as were the vegetables that came with it. The soup to start was a delicious butternut soup with standard croutons. The service was immaculate, with four staff attending my table and four plates being served simultaneously...a good professional touch. The waiting staff were not exactly phased by my request for a doggy bag, but I was made to sign a disclaimer...a first!.... If I'm passing I probably won't call for a drink..at £4 75 per pint it's a bit rich for me, besides which it isn't exactly the sort of place one would call in on.

"Loved it"

5
User 12/02/2018

Got this as a present only stayed one night but we really enjoyed it. When we arrived we checked straight in and headed for our afternoon tea which was really nice and quite filling(we had to take some away as couldnt finish it) we didnt dine in the hotel we went to the shepard & shepardess just up the road ( gorgeous & massive portions) our room was lovely and very clean, bed very comfy too. Went for breakfast in the morning which was very good. Will definitely be returning.

"Great Building, Good location, very much enjoyed"

5
Nicholas C, Bury St. Edmunds, United Kingdom 06/02/2018

We only stayed for one night and wished we had stayed longer. Good service , fine food, a little tired at the edges but well worth the visit. Car Park very convenient, ground extensive and good for a pre breakfast ramble.

"Beamish amour-propre"

5
alross653, Glasgow, United Kingdom 02/02/2018

Fantastically located on the door step of Beamish Outdoor Living museum, Beamish Country Hall is a posture of grandeur which it subtly promotes. My wife and I spent a two day break at Beamish Country hall and were marvelled at the authentic presentation throughout its buildings in including the stables restaurant with its warm welcome and excellent food not to mention the fine Ltd be of real ales on offer that are brewed onsite. The most notable and takeaway memory we will leave Beamish Country Hall with is the High standards displayed by all the staff, pleasant in their demeanour and bustling with pride for Beamish, Durham and the North East of England, it was evident the pride they have for their roles as hosts and the NE. Huge mention for Kieran who took us around the Brewery tour with knowledge confidence and wit, spending time delighting us with local folklore . We'll be back Alan & Elma

"Ok"

2
h0lder1, Tyne and Wear, United Kingdom 31/01/2018

We decide to book just after the New Year. . Was very disappointed. Twin room was to small for 2 people , and was not that clean, paint splashes in the bath and stains on walls. Bed linen was lovely 5 star. But it was claustrophobic . Stables restaurant was ok, but would only give it 2 star. Very quiet , not a place to go if you want fun. The Wedding venues are beautiful . Over all, perfect for a wedding venue, but a romantic weekend . I would give it a miss. We left after one day. as we were bored , half the Hotel was closed .

"Excellent stay "

5
susan B, Ferrybridge, United Kingdom 31/01/2018

We have just got back from a two nights stay at this lovely country house hotel. The furnishings are in keeping with the age of the hotel. Our room was very comfortable on the ground floor. With tea/coffee making facilities all Ringtons including the biscuits. Toiletries in the beautiful bathroom. Breakfast was excellent, continental or full English this was taken in the lovely Eden room on the first floor. Staff couldn't do enough for us. We had evening meals in the Stables restaurant which is outside of the main building. The food was again excellent. The have a good bar and as they have a micro brewery plenty to choose from. The hotel is just a few minutes drive from the excellent Beamish open air museum. Mobile phone signal wasn't good but each room has a land line so not out of touch if needed. We would definitely recommend.

"What a great weekend. Staff so friendly."

5
Bob C, Loughborough, United Kingdom 29/01/2018

Went to the winter music/beer festival. Stayed 3 nights. Have previously stayed at the hotel. The hotel staff are so friendly, really makes the stay brilliant. Many thanks to all. They even gave us a surprise bottle of bubbly due to our anniversary. This was brilliant. Near to Beamish museum and not too far from Durham, so the hotel has a great location. If you are thinking of going up to the area check out any offers they have at the hotel and also any events they may be putting on. The music/beer winter festival was excellent. Very well run and such a great atmosphere. Again many thanks to all the staff, especially Kim who served us at breakfast and started our day off with a good laugh.

"Afternoon tea"

3
User 27/01/2018

Visited beamish hall for afternoon tea. It was my nans 70th birthday so I asked if they could put candles in the cakes which they did and it was lovely. They even sang happy birthday to her. The food was mediocre for the price. However the customer service was brilliant and the staff were very attentive. Pauline the waitress was fantastic and cheery, it really made our visit.

"Relaxing break"

4
andy-mary, yorkshire england 24/01/2018

The hotel was lovely and warm throughout our two night stay. We booked the stay with breakfast included. Our room whilst small was clean and warm although it was the smallest double bed I have ever seen. If my husband and I were a little more full figured I doubt if both of us would have been able to get in it. We soent a day at the wonderful open air Beamish museum which is 3 minutes away. Both night we ate at the stables restaurant and enjoyed the ambience and food. Service was very good. The only thing that was a bit weird was that on the second morning the breakfast menu was not available as it was on the previous morning. Some problem with the kitchen we were told. The usual continental breakfast was available as was a selection of hot items in heated dishes which one could choose from, but only scrambled eggs was available.I was a little upset as I was looking forward to the Eggs Benedict but no choice was available we were told. But then a guest on a table near us asked if she could have the smoked haddock! and even told she could have a poached egg on it.! Why one choice for us and obviously another choice for others! Not happy and this unfair treatment would stop me ever going again.

"Shocking Customer Service Skills"

1
t1981s, Newcastle, United Kingdom 23/01/2018

My son and I went to a "Santa Sunday Lunch" event here back in December, first impressions are great walking around the hall whilst making your way to the venue room. However when you think of a festive event like this you expect to see a festively decorated area which was not the case, the whole setup looked very cheap but i still had hope for the food and Santa of course. The starter came out which was freezing cold and people were restless at this point (it had taken a while), next came the main which was a roast but it was literally the most bland roast dinner i had ever had in my life and after speaking to others it appeared that most of the room was of the same opinion. My son had the choice of buffet which included chicken casserole (no one wanted that), fishcakes with Salmon which again no children wanted, onion gravy, parsnips and Brussel sprouts so my son (and most of the kids there) was not overly impressed with the choice it's not quite what children prefer in my opinion. The main event which was Santa consisted of him sitting on a chair (no presents around him, no elves, no decoration etc.) on the main stage whilst children queued to see him (see the photo). He looked as fake as you can get and handed out a 50p selection box to every child. Speaking to other guests they were of the same opinion, one family said it was even worse the year before and this year was gratis to make up for the last one, it was safe to say they will not be returning either. I later complained and received a response from Christiano, basically saying they offer great value for money which yes i am sure they have to say. I was offered a token gesture, which was not much but better than nothing.......that was 40 days ago. I did complain again and was assured it would be taken care of but still nothing and it just goes to show that their organisational skills are shocking and also the customer service aspect is lacking somewhat with little or no complaints escalation procedure in place. I did ask Christiano to speak to someone more senior as it's clear he is out of his depth with no response again hence why i thought i should write a review to outline my woes.

"Friends wedding "

2
Parnz, South Shields, Tyne and Wear 23/01/2018

We stayed the night for a friends wedding, the room itself was lovely but when we went to bed that night we found out that we had no hot water to our room. We tried the shower again in the morning and it was still running cold. We then went for breakfast which was nice but being a veggie I struggled with the breakfast due to items being unavailable from the menu. When we checked out of the hotel the lady at the front desk advised that half the hotel was without hot water, I can't understand how a hotel of this size could allow this to still be outstanding in the morning for guests. I work in the mechanical and electrical division and that's what on call engineers are for. I have contacted the hotel on several occasions to complain as we were not offered any form of recompense due to this issue - to date I have not had a reply.

"Overnight stay"

5
Diane T, Newcastle upon Tyne, United Kingdom 23/01/2018

Stay included bed and breakfast with three course evening meal. Room filled with furniture to match the grade 2 listed building. Ensuite modern to a high standard. Evening meal excellent to a very high standard and a good choice. Breakfast portions very generous and high quality ingredients used!! Overall the Winter break I would highly recommend and will visit the hotel again in the very near future.

"If only they hadn't changed it!!!!"

1
lilhibbs, Durham, United Kingdom 23/01/2018

I have been coming for a few years now to enjoy the Afternoon Tea at the Movies, and we have always had a great time, with amazing triple decker sandwiches, that you get to choose from a menu (we always get one ham and one beef to share), so filling and delicious, making up for the not so fabulous cakes - but this was never a problem! NOW THEY HAVE CHANGED EVERYTHING! At our recent visit, we waited at the door to be seated and noticed that the normal Christmas Hats weren't on the table - ok, we understand cutting costs, but to what extent we did not realise. We were then seated on a table with two other parties! So we had to share our precious catching up time with other people. now i'm not against other people but never before have i had to share a table when going for afternoon tea, how can you speak freely and have private conversations within your group when you are all too aware that there are other people hearing your every word. Not to mention that we had to interrupt the other parties to 'pass the milk' for our tea etc. We were then presented with a selection of finger single decker sandwiches, we weren't even asked if we had any allergies etc, and these were a far cry from the delicious ones we had been used to. The cakes were still average, and we both came away hungry! I have been told that the change is permenant and they have increased the price from £17.50 to £25!! so for an extra £7.50, you are getting less food which is much less desireable and having to share your table with other guests. That's a huge increase in the profit margin, but unfortuantely at the expense of us not returning and i'm sure many others, as the experience has been completely changed! Such a shame as we did love going there!

"relaxing stay"

5
pigleteer, Barnsley, United Kingdom 15/01/2018

what a fabulous place. so idyllic yet close to places to visit if you want. the hotel is next door to the beamish museum. fantastic room, warm, cosy and huge! the bathroom was so clean, it sparkled. (although the cistern dripped all night). the micro brewery on site was a plus, and the food in the stables restaurant was lovely,but we were told that three dishes were off the menu, so it was a bit limiting. that said what we had was very tasty.there is a small area where you can buy locally made crafted goods, that was interesting. we needed a rest and peace and quiet, this place delivered. we WILL be booking again.

"Mr l mcpherson "

5
User 12/01/2018

We recently sayed for 2nights 2nd & 3rd jan in a superior room were quite disapointed as the jacusi bath we seen in hotel pictures was a large double jacusi we only had a corner bath with jets in it.also in our room number 101 we didnt even have a sofa and table as per pics again. The breakfast on both days was inedible as bacon exc was so over cooked we did complain after the first day but it didnt change the next day . We did report to reception on check out but heard no more.on top of this when leavin we noticed the the pic we had seen were of the room next door . Very disapointed as this was our treat after working all thtough xmas. Rather expensive @ 147 pounds per night for something not very specisl at all . 50 pounds of this for a breakfast that couldnt be ate. Good luck to anyone else hope they like continental breakfast.

"Afternoon tea is perfection!"

5
Bethanyc4305, Newcastle upon Tyne, United Kingdom 11/01/2018

I have visited the Eden tea rooms twice for afternoon tea. First time with family and second with my friend. Both times were delicious. Good price for the quality and amount of food you get compared to overpriced afternoon teas with less. Customer service is outstanding, 2 different ladies I think who served me on both occasions couldn't do enough for us. Would definitely recommend coming to Beamish hall for the afternoon tea, lovely afternoon.

"Birthday treat"

5
F179CSlisak, Sunderland, United Kingdom 06/01/2018

Stayed at this hotel for my birthday . We Have stayed here before and always had good service , food and room . All the staff are professional and welcoming including housekeeping , cleaners to the gardeners . We will be staying again some time in the future maybe in the summer. When we can afford it . The hotel is pricey to stay , but drinks and food are on par with any other restaurant or hotel . The bonus of our stay was that they have kept up with the decor of the past , which some hotel ruin with adding too many modern things . If you want smart modern all the gadgets etc this isn't the hotel for you . Just remember those hotel are ten a penny , this hotel is not .

"Great setting "

4
User 04/01/2018

Lovely hotel in a great setting. Was on a deal including a meal in Stables restaurant. The meal was ok - nothing flash - tinned soup but good beer. Well worth the money tho for a post Xmas trip ...close to the wonderful Beamish Museum whereupon you get 25 percent off

"Afternoon tea treat"

4
Ruth W, Durham, United Kingdom 03/01/2018

Another lovely afternoon tea treat at Beamish Hall. Nice mix of sandwiches though there could have been more filling in them. The lemon drizzle scone was a first and very nice, cute fruit tart and so many cakes we had to take home goodie bags! We've been twice so far and will definitely return!

"New year two da6 celebration"

5
User 03/01/2018

Visited beamish hall for a two day stay away with family to see the new year in. I must say it is a beautiful location and building . Rooms beautiful and clean. Staff were wonderful , very accommodating , nothing was too much trouble . Thank you Beamish we will be returning . From a very happy family.

"New Years Day Treat"

5
kimcullen2018, Newcastle upon Tyne, United Kingdom 02/01/2018

We stayed for dinner bed and breakfast on New Years Day. Fantastic stay staff were excellent great people skills. The room was cosy and the hotel was fantastic. All meals were very appertaining. Would recommend spraying here to everyone. Thanks again

"Stunning hotel"

5
Graham S, Ballasalla, United Kingdom 01/01/2018

What a beautiful hotel , staff were lovely and friendly , nothing was too much trouble , lovely rooms , food in the stables was lovely and again staff were great . Stunning surroundings , can't praise this hotel and staff enough . Will definitely return .

"Quick stopover"

4
Kim S, St Helens, United Kingdom 27/12/2017

We stayed the night before collecting our dogs from the sitters after our month long honeymoon. Stay was nice enough. Room was clean and compact. Was woken around 2am by someone in the room above moving what sounded like furniture. Obviously this isn't the hotels fault and I didn't complain. I do wonder what they were doing above. I slept well otherwise, even though the room was very warm. Breakfast was nice. Staff were attentive. Nice little stop over after a lot of travelling.

"Christmas afternoon tea"

4
LYPud, Durham, United Kingdom 26/12/2017

My friend, my son and I visited for afternoon tea. The tea rooms were very quiet with only two other tables but it was a week day. Staff were pleasant, and service was OK. They were very accommodating to my three year old, who happily ate the salmon sandwiches! Lots of food and good value for money.

"Xmas night"

3
293audrey, County Durham, United Kingdom 23/12/2017

we were a group of 12 and at check in I was asked for remaining balance that had already been paid in advance.Reception staff seemed to lack customer service skills in handeling this situation They made it look like my error not theirs. I later returned to reception and it was different staff who where very helpful they even organised wine for our table at the Xmas night as an apology. Rooms are very small we overlooked a roof, Bathroom looked nice but shower not very good too hot could not turn temperature down. Breakfast was excellent and all staff where very helpful and friendly.

"Christmas afternoon tea at the movies"

1
User 23/12/2017

Three of us booked for afternoon tea at the movies The room was very hot. The tables were crowded The cup of tea came about 15mins before the food,so was cold by the time the food came It would have been better to have had teapots We were very disappointed with the sandwiches,they were not as nice as the normal afternoon tea. The cakes looked nice but tasted awful Too many sweet cakes The scones were very mediocre Why not have a cheese scone . We were sitting nearest to the screen and had to look up to see the movie, which isn't a comfortable position The chairs were very uncomfortable also. I don't think much thought was given to the comfort of the people there. We found this a very disappointing afternoon and would never go again I also think it was poor value for money

"Shame On You's Disgraceful"

1
andrew D, Newcastle and Gateshead, United Kingdom 17/12/2017

Daughter Booked This Hotel In Error For Grandparents For Christmas So Her Grandmother Could See Her Brother Who She Has Not Seen For Years Bearing In Mind They Are In There 80s So Misheard Name Of Hotel Which Was Supposed To Be Beamish Park Not Hall Rang Hotel 10 Days Before Room Was Booked For Which In My Opinion Is Ample Time To Rebook The Room Room Cost £79 Refund Off Hotel After Cancelling £29 So Hotel Charge £50 To Cancel Shame On Them The Word GREED Spring To Mind

"Great stay"

4
cheryl01756, Skipton, United Kingdom 16/12/2017

We had an overnight stay at this hotel recently whilst attending the Christmas evening at Beamish. Reception area was lovely and we were checked in quickly. Our room was lovely, if a little cold at first but soon warmed up. We ate & drank in stables bar, staff here were friendly and it was a really good atmosphere. Breakfast the next morning was great &again the staff were cheerful & friendly. Would definitely stay again, the only little downside was although i'd Booked direct with best western the price I paid was £20 more expensive than if I had booked on the day - maybe a little discount off next stay or bar credit would have been nice.

"Afternoon Tea at the Movies"

2
fadryn, Durham, United Kingdom 13/12/2017

We booked for our work Christmas celebrations to attend Beamish Hall's Afternoon Tea at the Movies. This consisted of afternoon tea (usually £15 at Beamish Hall) and a showing of It's A Wonderful Life. The total cost of attending this was £22.50. On arrival I found it difficult to locate the room in this rambling building. However, when I found the room it was beautifully decorated with a wonderful tree. We were shown to our table and offered a glass Buck's Fizz, I don't drink so I was offered a cup of tea or coffee instead. We were served our afternoon tea, which was very heavy on the sweet items. The sandwiches were limited and not very nicely presented. The cakes were more interesting but all Christmas themed - lots of chocolate or fruit cake. The scones were apparently stale. As a wheat-free vegan I was served some sandwiches on gf bread which were filled with grilled courgette, onion and mushroom. They were a bit dry, and would have benefitted from some hummus. I was served some fruit salad, a plum tart and a chocolate tart. I don't have much of a sweet tooth so I had the fruit salad and the plum tart. I left the chocolate tart. After the tea they showed the movie but we were still seated at our tables on uncomfortable conferencing chairs, which I didn't like. It was so crowded in the room it was difficult to get out to the bathroom. The bathrooms were badly maintained - two of the four stalls were out of order and the soap dispensers were empty. I did not feel the event was good value for money. Drinks and food was limited (unless you have a very sweet tooth) and I left feeling very thirsty and hungry. The movie was just a DVD projected onto a large screen in the ballroom. The seating was not comfortable and the room was terribly hot. I would not recommend this event, and certainly won't visit Beamish Hall for afternoon tea again.

"Back again"

5
User 11/12/2017

I must say i do enjoy coming back to this hotel with the friendly staff and great food and beer. What else do you need in life. Today i arrived to a snow flurry which made the build look like a winter wonderland.

"Lovely Old Hotel"

4
Ronald v, Philpstoun, United Kingdom 09/12/2017

Firstly, the room 205 has lovely old furniture, was clean, and we had great service for both afternoon tea, and breakfast the next day. The only thing is for this time of season, December, the heating units are not strong enough to heat the room as they are a good size with single pain windows. During the day the heating unit on the inner wall would heat room, then sometime during the night it would switch to the window wall unit. We asked for a portable heater, but unfortunately was faulty. Beamish Hall, if you read this, tell your cook when a customer orders over easy eggs, the yoke should still be runny which mine were not. Also it would be better you buy good rashers of bacon, not cheap fatty ones. I love a nice breakfast, nothing fancy, 2 eggs over easy, toast and bacon and what you served was disappointing. Now would I stay again? Yes, just not in the cold season.

"Birthday break"

5
angela m, Dudley, United Kingdom 08/12/2017

We booked here for a 2 night stay as we regularly use best western hotels so we do get some good offers.we arrived half hour before book in time but had a lovely mulled wine before being given our room.the hotel is amazing such original features and our room was lovely well equipped with period furniture that made it more homely than standard hotel rooms.our main gripe is that on the second night there was a uni law xmas party all black tie and even a fairground ride hired.so even though we were not warned we did expect some noise.however at 1.20 am when these youngsters were screaming and running up and down corridor ans making so much noise any sleep was impossible, my husband gave up trying to ring reception and went downstairs.he didn't even make it to the desk as everyone was in that area either shouting or falling v over or in one case trying to vomit in a jug.so our peaceful birthday break left us so tired that after another wonderful breakfast we left for home early to r e cover.the receptionist seemed surprised we had not slept and mildly apologised leaving us a bit upset.we loved this hotel loved the old fashioned service loved the proper starched table cloths and China cups and t he amazing cooked food.but our late night experience left us shattered

"afternoon tea"

3
silverhairHoughton, Houghton-le-Spring, United Kingdom 07/12/2017

This was our 2nd visit for afternoon tea this year,our first being in april and we were surprised at the difference in quality of the food .The sandwiches this time didn,t seem freshly made,they felt that they had been made for a while,(not fresh) and there was no choice of filling,in other words eat what you,re given or don,t eat it whereas earlier in the year you got a choice.The scones were fresh as were the sweet cakes but as it was near xmas they were xmas cake &xmas pudding selection and as we are not keen on this choice we took them home,but this was not the fault of Beamish.The tea was hot so no complaint about that and the waitress was pleasant enough.If we go back it will not be near xmas so the cakes will be a different selection.

"Uncomfortable night"

3
carol55Durham, durham 06/12/2017

Hotel looks stunning from outside, Nice entrance, pity lots of people were smoking in lobbyway due to bad weather, but really should have been outside. Staff never told them. Our room bit old fashioned with furniture, but still nice and clean, bathroom new and lovely.But our problem was the bed, low and narrow. Not a full size, more a three quarter size.so bit of a squash for a couple. So an uncomfortable nights sleep. We mentioned this at reception, but lady not really concerned. And as we only stayed 1 night I didnt persue it. This was room213 Breakfast very good, .

"Luxurious and Grand"

5
User 05/12/2017

Staff who go out of their way to be helpful. Thank you to the duty manager Adam for going out of his way too accommodate my need to access the internet on my work secure site; your thoughtfulness and anything is possible approach was extremely welcoming. A big thank you to Paul Brennan the restaurant duty manager who took the time to find the right location for me to link to the internet, the coffee and chocolate was a nice touch and showed how thoughtful you and your staff are. Beamish Hall had a wonderful charm accentuated by the dedication and thoughtfulness pervaded through the hall by all the staff. A wonderful stay where nothing is too much trouble.

"Afternoon Tea"

2
Leanne A, Newcastle Upon Tyne, United Kingdom 03/12/2017

Myself and a group of friends have been going for afternoon tea yearly at Beamish and each year we see portions go smaller, but this year was utterly ridiculous. Every year when we arrive we normally select which sandwiches we would like from the menu, this is ideal as we have a number of food allergies in our group with Egg being a major factor to one of our friends. Yearly we normally have the same seat at the window and do not normally need to request this until we arrive. Today we arrived and as usual asked to sit near the window in the corner, Carol went into the kitchen were a lady came out to advise this was booked and we couldn't sit there, we asked for any window seat and again we were told all booked. The duration of our stay no one sat in the seats we requested! The menu was ok the table, but no sandwiches were listed, my friend who suffers with food intolerances asked if we could select the sandwiches a gentleman said yes, but when the tray arrived we were given Egg, Salmon, Cheese and Coronation Chicken. The only sandwiches we liked were the chicken and there was only 4 small sandwiches. My friend wrapped up the rest of the sandwiches to take them home as the thought of losing £45 was too much! The cakes were plain, nothing like last year and there was no little pies or extras like we got last year. The cutlery and cups smelt of wet dogs and we have one small tray between 3 for £45.00 in total we have a small sandwich, plain scone and a chocolate cake for £15.00 each. Poor Carol was on her own with a party for a 60th as you can imagine she was rushed off her feet. Payment time and we were asked was everything okay, we said no and her exact words were that's £45 please. No acknowledgement or sympathy she clearly did no care nor want to be at work. My friend asked to speak to the manager where we waited for over 10 minutes, the manager explained the changes on the menu and apologised. She offered a voucher for afternoon tea, but just for two people and not the whole group! This just added insult to injury we declined and explained we will find another venue for our yearly gathering. It may sound petty, but you pay £15 you expect something you can actually eat and enjoy, if you are not happy you expect a little bit of common courtesy and not faced with attitude. We went to the stables and ordered Sunday lunch which was beautiful, we were talking to the manager who was wonderful and discussed our awful tea, he was shocked that we paid and the manager let us walk away unhappy. The place is going down hill and quick! Terrible portion sizes, disinterested staff and no customer care! If you have any picky eaters or food intolerances please be sure to avoid the afternoon tea and eat and the stables instead.

"Excellent Hotel "

5
SpennymoorNige, Spennymoor 26/11/2017

We had an excellent stay , we were made to feel very welcome as soon as we walked in the door by a lovely lady on the reception,we arrived at two o'clock and were told our room was ready , we had also pre-booked afternoon tea for 2-30 We took our case to the room first ,number four (we asked for a quiet room) the room was excellent,extremely large bathroom with jacuzzi bath and large corner shower,plenty of wardrobe space and a welcoming pack, We went upstairs for afternoon tea and were welcomed by genuinely lovely staff who were extremely attentive and polite but without being intrusive,the sandwiches cakes and scones were absolutely delicious and not extortionate prices , the setting was also excellent looking out over the grounds We were going to a friends wedding in the hotel that evening,again faultless service,the buffet was delicious in a wonderful setting ,the drinks prices were really good value for a four star hotel We weren't late to bed and wow what a lovely nights sleep the bed was so comfortable (in a very quiet room) Breakfast sorry for repeating myself but it was fantastic,the full English I had was delicious and again lovely staff who couldn't do enough for us All in all a brilliant hotel run by amazing staff From two very happy customers thanks very much for an amazing stay

"Excellent Afternoon Tea"

5
Stewart B, Sunderland, United Kingdom 23/11/2017

This is one of those places in my opinion that could do with a bit of a makeover as it is starting to look a little tired but please do not let that put you off from eating here as the afternoon tea is one of the best value for money afternoon teas we have had as a family. I have mentioned previously that unlike anywhere else - Beamish Hall do an alternative savoury afternoon tea if you fancy a change from traditional. Each and every time we visit I always have this alternative as it offers up scotch egg and pork pie as part of the deal and as they are both served warm and are delicious. There is always a good choice of cakes and scones as well as the normal array of sandwiches that you tend to get at most places. The restaurant upstairs is not the most modern place to eat but the staff in particular Cain always make you feel very welcome. The service throughout was excellent as it always is and believe on the value for money scale hard to beat. We have paid a lot more at other places for afternoon tea and for that you get more upmarket surroundings but for me this is all about feeling comfortable and very welcome and the staff certainly make you feel that way. The service throughout was excellent and credit to Cain and his team who were extremely polite,helpful and courteous throughout our entire visit. So if you want afternoon tea with a twist then I can highly recommend Beamish Hall and also offers very good value for money.

"Two night stay to visit Beamish Museum"

5
Adrian F, Huddersfield 22/11/2017

Booked the 2 night wine and dine deal. Our room was spacious and furnished with antique furniture. We looked out over the gardens. The bed was nice and comfy, a good night sleep was had.The hotel was clean and tidy. The whole building is quite stunning. The staff on the reception were really helpful. Breakfast was taken in the Eden Room. You had a choice of a cooked breakfast or continental. We chose the cooked option and were not disappointed, this set us up for the day ahead.

"Great place for a wedding."

4
ReydeJamon, Royal Wootton Bassett, United Kingdom 21/11/2017

We stayed here as my wife's nephew was getting married here. The hotel is quite rambling but it has a great charm. The wedding itself was magnificent with the Garden Room beautifully decorated. Food throughout our stay was excellent. It seems a bit run down in parts but overall it was a Lovelace to stay and the staff were very friendly

"Great stay"

5
A9889, London, United Kingdom 21/11/2017

We had a lovely stay at this hotel, which was also really conveniently located for our trip to Beamish museum. The hotel was clean, the room recently refurbished and the mattress really comfy. Breakfast was very nice - we had a full English but there were lots of other options (cooked and continental). The staff were really friendly and helpful. There is plenty of parking at the hotel and it was quiet and peaceful overnight. Can thoroughly recommend.

"DBB 1 night stay "

4
gail s, scotland 20/11/2017

We got a deal for DBB on a website and plan was to visit nearby Beamish Museum the following day. As advised couldn't check in until 3pm which I think is but latte but we we're allocated complimentary tickets for the Xmas Fayre that was taking place so that was a nice touch !! We paid £20 extra to get deluxe twin room it was a lovely room with good facilities!! Had ask front desk for face flannels as advised in room info booklet but staff happy to oblige!! We had a lovely 3 course meal in The Stables Restaurant as part of our deal ! Good food and large portions!! Also the breakfast the following morning was very nice plenty choice and made to order cooked breakfast. I was very pleased with our stay and had plenty contact with Susan before or stay who was very helpful with my queries. Hotel very close to Beamish Museum and receptionist can provide you with a voucher for 25% off. Would like to return at some point !

"Very disappointed "

2
sophshaunm, Gateshead, United Kingdom 15/11/2017

Visited beamish hall for our anniversary, first room we got was tiny, bed wasn't even a double more like a queen size no view out of window and was facing the hotels heating system which was very noisy. I asked for a different room which was no better still tiny, small bed. Bathroom ok. Creaky floors, no view again. And very noisy, an outside door kept opening and shutting all night long every 10-15 mins. We had no sleep at all and was shattered the next day. Carpets threadbare. We will not be returning as it totally spoilt our wedding anniversary.

"Fantastic setting for hotel"

5
EAN44, Haywards Heath, United Kingdom 10/11/2017

The hotel is an old mansion house/ stately home type configuration, going back to 13th century, I love this old buildings and enquired about its history and architecture whilst on was staying, my room was a premier room and had a huge jacuzzi bath in the bathroom which was great to use and they must get through some water in this hotel. The room was very well decorated with comfortable bed and nice decor, the restaurant served lovely food and the breakfast was excellent, the price for the room was very reasonable for what you get, would without doubt stay again.

"Bonfire Night - Let Down"

2
User 06/11/2017

Beamish Hall is very beautiful however i'm sad to say that this was the only good thing about tonight. This was our first bonfire night at Beamish Hall and will definitely be our last. We spent £30 on tickets for 5 of us including a £5 car parking ticket, however they only ended up checking the car parking ticket and did not ask to see our admission tickets. Even though there was hundreds of people there, there was only one burger van, one sweets van and a small nacho stall (which ran out of nachos and offered us boiled potatoes with cheese??) Queues were miles along and took us about an hour to be served. By the time we had been served the bonfire was already lit, fireworks started soon after and lasted approximately 10 minutes. The whole evening was just a huge disappointment, I could have gone to my local bonfire evening for free and saw a bigger, longer display. Will not be attending again.

"Getting a feel for history"

4
skmorton45, Grove, Oklahoma 05/11/2017

This lovely hotel will take you back in time. Originally built in the 16 or 1700's, it is a piece of history. Very lovely, roomy accommodations. Nice shower & ample breakfast choices in the dining hall. Nice view from the room of the grounds below. The Stables Restaurant was where we ate our evening meals. While a little slow on service, the food was very good.

"Brilliant"

5
heididaurge, Hartlepool, United Kingdom 03/11/2017

Stayed here a few times now and always had a pleasant stay. Room was comfortable and spacious. Food (at the Stables) was excellent, so too the beverages (of which we sampled many). Service was great, always happy to help.

"Afternoon tea"

5
boydy73, Darlington, United Kingdom 29/10/2017

This review is for Afternoon Tea only. Three of us arrived at this beautiful hotel where one is getting married next November. The room where tea is served is so stunning the tea you can choose from 3 different menus we all choose the same. The presentation, standard, value are all excellent. Staff professional, polite, experienced and welcoming. All in all a brilliant afternoon cannot wait for the wedding and over night stay.

"Disappointed "

2
User 24/10/2017

Booked for 1 night as a treat at the hotel room smelt like smoke when we got there.. the carpets are thread bare on the stairs and I had to take the cistern apart as the toilet wouldn't flush!! The room itself looks gorgeous but the duvet was thin and cheap and the sheets were rough. Not what I expected for the money.

"Better than Average"

4
User 20/10/2017

We stayed here for 2 nights for the cricket at Chester-le-Street. When I phoned the hotel direct I was told they were completely full. However,surprisingly, I got a deal for the requested nights through Superbreak with a superior room and including a first night dinner . Dinner was at the Stables restaurant -friendly service but below average food. Room was good ,though the hotel can be noisy with wedding parties ! Breakfast was the best part of the stay. Would I return? I have booked cricket tickets for next year but reserved accommodation elsewhere.

"afternoon tea"

5
audene, Sunderland, United Kingdom 18/10/2017

four of us went for afternoon tea to celebrate my mum's birthday and my grandmas 90th birthday. first of all a huge thank you to Suzanne for helping with the lift and the wheelchair, and thanks to Kim