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Beamish Hall Country House Hotel, BW Premier Collection, Stanley

4.0/5  - basé sur 1546 notations.
Beamish, DH9 0YB, Stanley, Great Britain - visualizzare mappa
Beamish Hall Country House Hotel, BW Premier Collection - Facciata dell'albergo Il Beamish Hall Country House Hotel, BW Premier Collection è situato nel centro di Stanley. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Il Beamish Hall Country House Hotel, BW Premier Collection è una struttura a 4 stelle che propone ottime sistemazioni vicino a Newcastle upon Tyne e Durham. Situato in un'ex residenza di campagna, l'hotel medesimo è un'ambita destinazione turistica, circondata da circa dieci ettari di splendidi giardini. L'edificio settecentesco delle ex scuderie, situato nel complesso dell'hotel, ospita un pub, un ristorante e un microbirrificio. Il birrificio produce otto birre chiare di alta qualità e organizza visite guidate per mostrare in che modo queste ottime bevande arrivano al tavolo dei consumatori. L'hotel dispone inoltre di una sala da tè edoardiana, in cui potrai gustari il tipico tè pomeridiano in stile britannico. All'interno della tenuta si trova anche il parco avventure Beamish Wild Outdoor Adventure Park and High Ropes Course, dotato di esaltanti zipline e di un dispositivo di simulazione di caduta libera. Questa ex residenza di campagna di Beamish, risalente al XIII secolo, è stata splendidamente ristrutturata e dotata di tutti i confort più moderni, senza tuttavia perdere nulla della grandiosità e del fascino originari. Conserva meravigliose caratteristiche d'epoca, come i soffitti decorati, i caminetti intagliati nel legno di quercia, i lampadari, le vetrate colorate e un ampio scalone. Queste strutture eleganti si possono trovare in tutte le sale per ricevimenti e contribuiscono a creare l'atmosfera perfetta per un'elegante festa nuziale. Il nostro team professionale esperto nell'organizzazione di matrimoni si impegna a garantire il perfetto svolgimento del tuo grande giorno. Il nostro hotel Best Western si trova a soli 25 minuti in auto da Newcastle, grande centro d'affari, ricco di attrazioni e con un'animata vita notturna. Alla medesima distanza troverai anche la romantica città di Durham, che vanta una splendida cattedrale romanica e un castello del XIII secolo.

BW Premier Collection

Beamish Hall Country House Hotel

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

i vantaggi dell'hotel

  • Ristorante
    Ristorante
  • Lounge bar
    Lounge bar
  • Parcheggio gratuito
    Parcheggio gratuito
  • Parcheggio esterno
    Parcheggio esterno
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2018
Basato sul parere di 1546 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
834
Molto buono
412
Nella media
175
Scarso
79
Pessimo
46
CONSULTARE I PARERI SU
Affari Affari
131
Business Business
110
Da solo Da solo
20
Di coppia Di coppia
486
In coppia In coppia
810
In famiglia In famiglia
304
Viaggio con amici Viaggio con amici
187
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Olde worlde not for us"

3
01/12/2018

An impressive building, but we were greeted by a cold bedroom on a wet November afternoon. We booked a twin room, but our initial room had a small double bed. To be fair we were given another room without hesitation. This had 2 small electric heaters, one not working. It took an age to generate any warmth in the room. We had a nice meal in the Stables and breakfast was good. I think on future trips we will choose a more modern hotel.

Matthew D, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear BobFielding, Thank you for the review, I am pleased that you enjoyed the food offering in the Stables Restaurant and the breakfast in the Eden Room. I am sorry that you had issues with your heating, a shame when this could have been resolved quickly, as we do carry a stock of portable heaters for problems such as you incurred. Kind Regards

"Could be a stunning place to stay."

3
19/11/2018

On arriving the xmas fare was on so very busy which was ok, we got sorted at reception and our room looked spacious and comfortable and clean. We booked the Stables restaurant which was a let down its a big space but only has a open fire to heat the place which was just smouldering so was very cold. The staff did not seem interested so a couple of guests attempted to get it going. In fact the staff where pretty useless we had to keep asking them to take our order or to remove our used plates, and the whole process seemed to take forever, also when ordering desert only one was brought even though we ordered two, I gave up and said forget it I would only have had to wait another hour probably and it was to cold. The only plus was when the food came it was very nice. Our night sleep was not very good the double bed was very small and the bathroom tap was constantly dripping, also you could hear everything from the adjoining room so poor insulation. Breakfast was very good and the staff excellent, maybe they should teach the Stables staff a thing or two. We found out later that you can get a discount voucher from reception for Beamish museum we mentioned we where going there but nothing was said, maybe it was because we had complained about the restaurant and room. All in all this could be a fantastic hotel with just a few improvements to make your stay a special one.

Matthew D, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear Charlie007cleveland Thank you for submitting your review, I must apologise for failing to meet or exceed you expectations during your stay. I have passed your comments to the restaurant manager who I am sure will address these points with the staff. Concerning the heating, unfortunately we suffered a boiler failure with the under floor heating which resulted in having to purchase a new one, I'm pleased to say it was fixed within 48hours, again, I'm sorry for the inconvenience this caused. I will also pass on your kind comments to the chef and the breakfast team. if you would like to discuss this review further, please do not hesitate to contact me. Kind Regards

"Large room but very tired"

3
19/11/2018

Stayed here overnight for a wedding recently. Lovely location but the room we were allocated was very old, I understand it's an old building but the walls were peeling, windows cracked, carpets torn. The was huge which was ideal for me, my husband and our toddler but it was very noisy. The windows rattled and the noise from people running around in the corridors during the night echoed into our room. Breakfast was nice but limited selection. Wouldn't choose to stay here again unless it was for an occasion.

Matthew D, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear Laura_pxox Thank you for submitting your review, I must apologise for failing to meet or exceed your expectations during your visit. As stated in a previous response, the owners have started a programme of improvements across the site which will continue into 2019. Kind Regards

"Waste of time and admission fee"

1
18/11/2018

Went to the Christmas market to find nothing interesting. Admission was £4 per person unless under 5...what a joke! The parking was horrible as we parked on grass which was wet and muddy. The stalls were stuff that can be bought anywhere else. It was like sheep in there. I still cannot get over the fact it was a £4 admission fee its absolutely ridiculous! Will certainly not be attending ever again. I recommend no one to attend that pile of poo, you will regret going as we did!

Matthew D, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear Seaside47061215001 I do apologise that you didn't enjoy our Christmas Market, I do understand that these events are not to everyone's liking. As stated in my response to the previous 5 star review about the event on this platform, we have received some amazing feedback from our guests and the stall holders. We will continue to develop this event in the future as the vast majority of feedback has been positive. Kind Regards

"Xmas market again."

5
17/11/2018

same price as 2017 and still just as good, nay better. we spent a few hours there today and there were some exceptionally good stalls, selling very good produce. there was a full range of Christmas ideas and goods, a great food hall in the marquee. this is a very popular Xmas fayre so get there early and its wirth the drive to get there. the hotel i dont know about as we were just there for the fayre.

Matthew D, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear Dramsman, Thank you for the glowing review. We have had some amazing feed back this year from our guests and Stall holders. I'm really pleased you had a great day. Merry Christmas to you and yours.

"Extremely disappointed."

1
13/11/2018

We had to switch rooms because the mattress was so thin. There were no box springs under the mattress. The carpet was old in the room and throughout the hotel. The lobby had 5-6 tacky leather sofas. Victorian furniture does have to mean ripped fabric or broken chairs.

Matthew D, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear Coastal15041571078 I am somewhat confused by this review and the same review you have posted on another platform. I cannot find fault with the carpet in the room neither can I find any fault with the chesterfield sofas in the lobby. I believe that you received a refund as you had to switch rooms due to the mattress. This mattress will be replaced shortly, I do apologise for the inconvenience this caused you during your stay. If you wish to discuss this review further, please do not hesitate to contact me. Kind Regards

"Beautiful old building."

4
12/11/2018

Stayed one night after attending an amazing wedding. A problem in our room was delt with promptly and efficiently late at night. Room small but clean and tidy, en suite good size clean and plenty of shelf space to accommodate toiletries. A lovely venue to hold a wedding, chapel beautiful, wedding breakfast room so beautiful decorated by hotel staff with decorations made by brides mother. Staff so attentive, polite nothing too much trouble. Breakfast was very nice but some staff need a little more training we where seated but not told how it worked, no menu on table when waitress came to take order and I asked what was a available I nearly had menu put in my lap no time to digest as she stood over me. Luckily we are used to bed& breakfast & hotels so know proceeder. Breakfast was very nice but on getting up to go for pastry waitress was ready to clear our table very strange. I watched other staff greeting people and giving them how it all ran. Over all a lovely stay.

Matthew D, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear boydy73, Thank you for the positive review, I will ensure that your comments about one of the breakfast team is passed to the Eden Manager. Kind Regards

"Great, historic, spectacular, friendly, well-sited. Enjoyed our stay."

4
10/11/2018

Bit like staying in a stately home that's gone a bit into its autumn.Terrific atmosphere with great breakfasting room. Good dinner location and meal in the stables. Looks like it makes its living from posh weddings and conferences. It appears that the building was the creation of Bobby Shaftoe. The delightful extension where the dining room sits is the gift to his fiance which he promised when he came back. Everybody could sing " Bobby Shaftoe's Gone to Sea with Silver Buckles on his Knee" but nobody could tell us the real story of Bobby Shaftoe. There's a garden centre, a tree adventure, and nice walks in the grounds. It's a bit pricey for what you get. Our room - two single beds - was too small to be realistic. But then we had booked at a time when parents and students were clamouring for tickets for the graduation ceremonies at Durham.

Matthew D, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear Robin T, Thank you for your kind comments about your stay here at Beamish Hall, I am pleased you appreciate the period features and our history. Kind Regards

"Wedding and stop over"

3
10/11/2018

Attended a wedding which was stunning. The room was beautifully decorated service excellent , waiting staff fantastic but food mediocre. Stayed afterwards in a premier room which although very clean was dated and in huge need of a makeover. Bathroom very tired , mould on tiles , broken toilet didn't flush properly. Bath tap head fell off. Duty manager very helpful and refunded half our stay. Assured me there is a programme of improvement underway. Certainly needs it. Stables bar it's good have visited several times. Will certainly return to Beamish but hopefully it will have been done up by then

Matthew D, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear Cairn59, Thank you for the review. I am pleased that your concerns were dealt with by the duty manager on the day. The Duty Manager is correct, the owners have started a programme of improvements across the site which will continue into 2019. Kind Regards

"Afternoon Tea in the Eden Room"

3
07/11/2018

My friend and I had afternoon tea here recently. The staff are very attentive and a credit to the hotel however the Eden Room itself could do with a makeover. Its such a beautiful room with a lovely outlook however it needs a good lick of paint! It looks like there have been a few leaks in the ceiling and the paint work is yellow, not a great look for such a grand room. That aside the tea itself was plentiful with a good range of sandwiches, cheese and fruit scones with jam and cream (both very nice) and fancies. Choice of tea or Coffee. Afternoon tea is such a popular 'thing' now and I think if they just invested a little time and money on the room they would have a lot more returning guests. Otherwise a nice experience in a beautiful setting.

Matthew D, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear Jilly V, Thank you for your positive comments about our afternoon tea and also about our wonderful staff. You are totally right about the Eden room, we have suffered problems with the roof causing water ingress. We have planned a light refurbishment this month leading to a full refurbishment in 2019. I hope that we will see you again in the near future. Kind Regards

"Cheeky Night away"

5
05/11/2018

Just spent 1 night in this lovely hotel, rooms are small but comfortable, had good meal in stables but had to mention to staff that a bottle of red wine shouldn't be freezing cold. Great cooked breakfast in the hotel. Don't forgot to ask at reception for vouchers to go into Beamish Museum , get 25% discount

Matthew D, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear LouiseCMiddlesbrough, Thank you for the superb review, I must apologise for the freezing cold bottle of red wine-I'm sure my Bar manager will shudder when he reads this. It is great to see that you are promoting the 25% discount to Beamish Museum, its a wonderful attraction right on our doorstep. Once again, thank you for the review and we hope to see you in the near future.

"Service outstanding, Wedding Excellent, Room Good."

4
05/11/2018

My wife and i stayed here for two nights for a family wedding. This old mansion house is an excellent wedding venue with lots of character and plenty of reception rooms for the 80 or so guests. Four rooms were used for this wedding but there are were more, Note there was only the one wedding on the day, I think there can be more sometimes and then the rooms are split up. The main meal was excellent with an excellent level of services. Two other snacks were served which were good.. The main reception was in the Winter Gardens room which is elegant and spacious. Our room (216) was a higher priced option and was large and comfortable. The bathroom was large with a shower over a bath. The furnishings were old fashioned which would probably appeal to some. The lighting was dim. The room was warm and clean but not perhaps as good as you might expect for the price. One important point to note that if you have difficulty with walking and stairs you should mention this when booking. Our room was a long, long way from reception and stairs were involved even if the lift was used. There is a large carpark with lots of puddles and mud.

Matthew D, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear Iancrowson, Thank you for your lovely review, it is always good to see unbiased comments from our guests about their stay here at Beamish, especially in the form of their journey. Once again, many thanks and we hope to see you again in the near future. Kind Regards

"Brilliant Stay"

4
02/11/2018

This is a proper country hall hotel, and has a lovely façade to it at the front. We stayed for the one night in a Deluxe Room on the ground floor, which was first-rate. The bathroom was very spacious, and I mean very. The shower practically had it's own annexe. Ok, slight exaggeration, but the bathroom was very palatial. We had dinner in The stables here, and it was excellent. Great feel to the place and really good food. Also an amazing choice of beers brewed right on the premises. It benefits from a really nice courtyard as well, which would be a lovely place to sit in the summer. A bit too chilly and late in the day for us to do that, so we stayed in the warm. Breakfast was taken in the hotel itself and was up to the same high standard, and was cooked to order. The location is outstanding given its close proximity to Beamish Museum, so this hotel should be on your short list if a visit to the museum is in your itinerary. We will definitely be visiting again. Next time we will be making time for a tour of the micro brewery onsite.

Matthew D, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear Speedy15-2001, Thank you for the fantastic review and your kind comments about your journey throughout your stay. We all hope to see you again soon. Kind Regards

"Dinner At Beamish Hall Hotel"

5
31/10/2018

Lovely restaurant with great ambiance in beautiful setting . Efficient service provided by friendly staff . Generous portions of very tasty food beautifully presented . Value for money Well worth a visit

Matthew D, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear Jan196306, Thank you for the superb 5 star review, I am really pleased that you enjoyed your visit to the Stables at Beamish Hall and I hope that we see you again in the very near future. Kind Regards

"Terror in The Trees plus stay and food"

4
22/10/2018

Started off the night arriving on Beamish Halls grounds which as expected are imposing as much as they are impressive. There's no doubting this place has seen some luxury and parties throughout its life. After checking in via comical scenes trying to find our booking details (our fault), the manager working reception was perfectly polite and helpful without going over the top as they often do in these establishments. We got settled in our room which as we were only going to see very little of it was a classic double. As others have said, these rooms are small but still include everything needed. Only one issue but I'll get onto that later. Next up was Terror in the trees which the missus was scared of as could be expected. I had my reservations about how scary it would be and one safety talk later had it confirmed that this could not be truely interactive due to the uks excessive safety regs, again not beamish' fault. It was fun none the less but more of a laugh than anything else. Drinks and a meal in the stables followed. Whilst I started with a soup of the day which was nice, my other half started with garlic bread with a odd dark yellow cheese which brought back flashbacks of the garlic bread found at Hucks (Centerparcs whinfell) but thankfully tasted much nicer. I went for Barbary duck for main which whilst it looked the part was unfortunately overdone and not entirely packing flavour. The missus went for fish and chips which was nicely done but the portion sizes was astronomical in that it could have easily fed us both. Deserts were a similar story, being nice enough but lacking a certain something or that finishing touch. The kitchen there seems to have presentation sorted but just needs that little bit more to take it from nice to lush. This is made more palatable by the fact the place is very well priced considering the hotel it's attached to. My only real critism of the stay comes from the sleep itself. The room was mega warm considering the temperature outside and this was compounded by a bed with a broken mattress. That thing must have seen some serious action since it was fitted !. It was clean though thankfully, so only the springs were evidence of this. All in all, good stay, good food and a good night apart from the sleep itself. 4 out of 5

Matthew D, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear Matthew, Thank you for reviewing your stay in an unbiased manner. I have passed on your comments to the Chef and I know he will use your feedback in his daily team brief. I will personally check out the situation with the mattress as we have only just changed our stock, so this is something we can resolve quickly if there is an issue. Again, thank you for the unbiased review. Kind Regards

"Return to my roots"

4
19/10/2018

Following a really good day out at the Beamish Museum we checked into the Beamish Hall Hotel. The reception area was a rather lacking in atmosphere. Even though it was a cold windy Autumn evening in the north east of England the log fires at either side were unlit. The receptionist was very pleasant and helpful. Having looked at a couple of the standard double rooms we settled on a larger twin on the ground floor, much more agreeable. Comfortable beds and good sized en-suite. The dining room was short walk from the bedroom, very pleasant with good atmosphere, however rather on the cool side for the time of year. The log burner in the bar area wasn't lit. The service was excellent and the food was of a very good standard, well presented and good sized portions. The breakfast, served in the hotel dining room upstairs was cooked to order, there was also a good choice of continental items. Overall a good stopover after a long day at the Beamish Museum.

Matthew D, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear Philip, Thank you for the positive review, we have taken your points on board about the fires and they are now lit. I am pleased you had a good stay after your visit to Beamish Museum. Kind Regards

"Lovely overnight stay!"

5
09/10/2018

This is our 2nd visit to this hotel as we enjoyed it so much last time we decided to return. We got a good deal through Itison which included a tour of the micro brewery, evening meal, breakfast and late checkout. I'd like to send my thanks to the chef in the stables restaurant as like our last visit the food was amazing! My husband had the fish and chips and said it was the nicest fish he had ever tasted. I had the roast beef and Yorkshire pudding. The beef was lovely and tender and the Yorkshire pudding was the biggest I'd ever seen! Hubby had to help me out with that! We finished our visit with a trip to the Beamish Museum which was two minutes away from the hotel by car. This was very enjoyable, it was like stepping back in time! Again thank you to the hotel as they gave us vouchers for the Beamish Museum which entitled us to 25% off the entrance fee. All in all a lovely night away. We will definitely return.

Matthew D, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear Susan, Thank you for the 5 Star review, I am really pleased that you enjoyed your stay here at Beamish Hall and its local attraction, Beamish Museum. I will certainly pass on your thanks to the Chef, I agree, the Yorkshire Puddings are huge, unfortunately his mix seems to be a secret that he keeps to himself! Again, Many thanks and we hope to see you again soon.

"Wow!"

5
06/10/2018

I booked this because I got a good deal. I will be back because it is superb! I couldn't believe how gorgeous the place was. The public rooms are a delight to see. And the grounds are huge. Our room, a “classic double” was small, but beautifully furnished with antique style furniture. The bathroom was modern and had nice toiletries and lovely big fluffy towels. We had dinner in the Stables restaurant, which is informal, and provides good food, generous helpings and excellent service. Breakfast was in the Eden room - a fabulous dining room. There was a buffet for continental breakfast, but cooked items were done to order. Again everything was delicious. It felt like we'd stepped back in time and were guests at somewhere like Downton Abbry. I can't wait to return.

Matthew D, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear Jacqui and John, Thank you for the 5 Star review, I am so pleased that you enjoyed the Beamish Hall journey. The team here work very hard to ensure that our guests feel part of the Beamish Hall family, I know that they will be over the moon when I read this to them at our weekly meeting. Once again, many thanks and we hope to see you again soon.

"Enjoyable Stay"

4
25/09/2018

My wife and myself stayed one night during visit to the area . Great view from our room and staff were very helpful. we had dinner in the restaurant which we both agreed was average. Only fault was the lift which was shall we say 'interesting'

Beamish1, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear Derek H, Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We do hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me.

"Great Overnight Stay"

4
24/09/2018

Stayed here on Sunday night with an Itison deal. Great value for money. Nice bedroom and bathroom with lovelies over the garden. Very good breakfast and efficient service. Quality products used. There is a restaurant and bar but this is in the courtyard as the bar in the main house only opens for weddings and functions. Nice little micro brewery that yo can take a tour of. Nice main house but needs a bit of TLC and upgrading.

Matthew D, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Thank you for the positive review. Kind regards

"Do not book your wedding there"

2
24/09/2018

I was invited to a wedding last weekend so my partner and I decided to stay the night, even though it was 15 minutes away from home. After the ceremony was over, the guests were waiting in the hallway for the 3 course meal to start. The staff had to wheel the chairs into the dining room by squeezing through the guests (extremely unprofessional). The hotel didn't allow external caterers for the wedding, so they were in charge of the food. The 3 course lunch was extremely average. Once that was over. we went to check in to our rooms when we noticed there were no lifts. The evening buffet was pretty bad (sandwiches and frozen pizzas) but the worst thing was that it was served in a different room! Guests had to leave the room, walk across the hallway, past the toilets and bar area to get their food and take it back to the main room. Finally it was time for bed. The room was freezing, the beds were tiny (small doubles) and to top it all off there was a fault with the fire alarms so they went off 4 times during the night! Not a great experience, especially considering the price of the rooms. You would think that for a wedding venue they would actually specialize in weddings!

Matthew D, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear 472emiliaa Firstly, I sincerely apologise for the disruption caused by the fire alarm, we had an issue with one of the sensor heads. I do understand how frustrating this is for our guests. Regarding your comments on the wedding, please be aware that we follow the Bride & Grooms instructions on the allocation of specific areas regarding room set up. I am disappointed that you didn't enjoy your stay here, if I can assist you with any of your other comments please feel free to contact me direct.

"Stunning surroundings"

3
23/09/2018

Stayed 1 night before going to Beamish museum, room was clean and tidy, comfortable bed.....but not a very welcoming hotel, room was a long way from reception with not very good directions. The pub/restaurant is outside, luckily it wasn't raining! Variety of food but ours was cold....lovely wine selection.

Matthew D, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear lazydays001 Thank you for your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Relaxing"

5
23/09/2018

A fascinating building to stay in, matched by the style of the accommodation throughout plus lovely woodlands. A really comfortable and relaxing experience, with enjoyable food in The Stables Restaurant. Next time we may well upgrade to the Charron Apartment.

Matthew D, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear MedEngland Thank you for the fantastic review I am so pleased that you enjoyed your stay here at Beamish Hall. Kind regards

"Mums 70th Birthday present"

5
20/09/2018

My mum and I stayed in this beautiful hall for a treat for her birthday. The surroundings are gorgeous the building was fantastic. A bottle of fizz was left in the room for us on arrival. The staff couldn't be any friendlier. The rooms were lovely warm, clean and comfortable. We dined in the stables last night and the meal was beautiful staff were also very friendly too. Breakfast was delicious. We then went on to beamish museum with the tickets as part of the package. I have never seen mum so happy taking a trip down memory lane. What an amazing experience she will never forget. Thanks for a wonderful stay. We no doubt will return.

"60th birthday treat"

5
20/09/2018

Impressive hotel in its own grounds. We had upgrade for our room which was comfortable with a lovely clean bathroom/shower (room cleaned every day). Greeted with a bottle of bubbly which was a nice touch. Antique furniture which was fitting for the hotel and can say bed comfortable. Choice of breakfasts always served hot (not self service) and as much as you like. Service always efficient with a smile. Meals in the Stables Bar also good and again staff very friendly. Good location with links to main roads to Durham and Newcastle etc. Local pub grub also very good. Beamish Museum near the hotel an excellent tourist attraction. All in all a good stay. Hotel probably needs a bit of TLC but didn't stop us having a very pleasant stay. We loved it!

"Romantic night away .hhmm"

3
19/09/2018

My partner and I decided to stay at this hotel for a lovely 2 night stay to celebrate our anniversary. Pro's - The staff were lovely, the rooms were spacious, the food in The Stables was lovely also. Views were stunning and it was very peaceful. Cons. - Drinks were a bit pricey, Phone signal was shocking but not down to the hotel so I guess they would have decent Wi-Fi. wrong. signal was shocking throughout the place. bed mattress was noisy and every time you moved on it .boom. not 4* in my eyes. Dining area has damp in the walls. off putting but I'm sure I am not the only one to notice this..

"Spent night after a wedding. Not 4*"

3
16/09/2018

Family wedding and the food from here was outstanding silver service. Wedding was fantastic too. We paid extra for nicer rooms so we're not in basic rooms and none of us within our party were impressed by the rooms at all. Not 4* accommodation. Breakfast was nice next day but drinks very expensive there

"Mixed feelings"

4
01/09/2018

Stayed here to attend a wedding in the area. Beautiful grounds & building. Our room was very pleasant & staff helpful. Whilst reference is made to the onsite facilities of adventure play area, garden centre etc we were ill prepared for their proximity to the hotel. There is no bar in the hotel despite in house literature stating otherwise. The on site pub was the only location for drinks/food. Again, quite a nice building with outdoor seating. Being school Holidays it was extremely busy. If you're seeking a quiet escape this may not be the place for you although it may be different at other times of the year.

"Enjoyable stay."

4
28/08/2018

We booked the Beamish Hall hotel for a night as they were offering a deal with tickets for Beamish Museum included but after reading some of the reviews on here we started to worry. However, we were pleasantly surprised. The hotel is set in lovely grounds and is beautiful to look at from the outside. Inside is nice too with all the decoration and furnishing in keeping for the period of the property. Yes, it's a bit tired looking in places but it's spotlessly clean. Our room was a standard double overlooking the gardens to the front of the hotel. It was quiet, clean and comfortable. All the staff we encountered were extremely friendly and helpful, especially on the front desk. The breakfast was tasty, a nice cooked breakfast and there was the usual selection of cereals, pastries, fruit and juice. All in all we really enjoyed our stay.

"Bank Holiday Stay - Mixed Review - Hopefully Helpful"

3
28/08/2018

Stayed for 2 nights August Bank Holiday in a Premier room. Positives: Massive room. Massive bathroom. Lovely staff. Excellent draught beers from the on-site micro-brewery. 25% discount voucher available for entry to the Beamish Museum. Negatives: Like a lot of hotels, this place is dominated by weddings taking place. There was one on both days we were there, and the fall-out from this for our visit was that on the Saturday the room adjoining ours was "party central" for the wedding guests in the period between the afternoon and evening events with a lot of noise and countless comings and goings. On the Sunday, on our return to the hotel, a visit to the Stables Bar found a group of paralytic guests from the Saturday wedding still on site. I was surprised to find them being served drinks when they were obviously very drunk at 4pm which I would not expect at a 4* hotel. Not a good advert for the place at all and it was not just me that noticed and commented on it so it may be wise to police this side of the business a bit closer. Is a few quid in the till worth upsetting all the other paying customers? I don't think so. With the woodland walk and the Beamish Wild venue + the Stables restaurant this hotel seem to be a day out destination for local people which makes the bar very busy. The place would be better with a residents' bar in the hotel but that appears to be solely for the weddings. Our bathroom roof leaked which seems to be a problem in several parts of the building judging by the watermarks here and there. The Stables Restaurant is OK but, again, not what I expected at a 4* hotel; it falls in with their concept of a multi-purpose venue that this hotel and assorted attractions aspires to be, but, in my opinion this is detrimental to the "standard hotel guest". Wouldn't rush back. The weddings are what put me off but obviously it's what keeps the place going, not our two-night stay.

"Short break"

4
27/08/2018

Really nice old house and grounds. Typically of a building which has been added to over the centuries, inside is a bit of a maze. But you soon get the hang of it. Good breakfast and very good food in Stables restaurant. Pleasant staff and even a microbrewery on site.

"Not 4*"

3
27/08/2018

Stayed for 2 nights. On both nights there was a wedding. 1st afternoon /night guess at the wedding that were staying in the room next to us were very lively and noisy to say the least it sounded and looked like they were holding the wedding in the room. 2nd afternoon/evening guests from the wedding on the 1st evening were in the stables bar clearly they had had far too much to drink but out of fairness at about 4pm they were told they couldn't have any more to drink but this should have been done much earlier because most hotel guests had had enough of them being so noisy. The guest at the wedding that day were equally as noisy after the wedding into the early hours of the morning outside the hotel. Now why I don't think it qualifies for a 4* rating. There is no restaurant for dinner you have to use the Stables bar in a barn at the back of the hotel. Which you have to go out side to in the pouring rainto and it was just bar food. It was nice food but a little on the cool side. The restaurant staff were very good and the restaurant part was clean. The stables bar was very busy from out side customers so getting a seat for a drink was difficult and tables didn't get cleared quickly enough when a table came free. Toilets were bad quite dirty. The staff at bar were very good. Our room We booked a premier room although nice the bed was small and very soft. The bed was a 4 poster and a little dusty around the top but apart from that it was very clean. The bathroom was fab. Both the room and bathroom were very large. The carpets around the hotel need replacing very worn and dirty. The breakfast restaurant. The food was very nice and plenty of choice. The staff were lovely apart from 1 who took our order on both days. She was a bit forcefull at getting you to order your breakfast she didn't like the idea of you having your cereal and fruit before ordering your hot breakfast. On our 1 st morning when we said we wanted our cereal 1st she said that pwe would have finished before it arrive. No it arrived when I was still eating my cereal. On our 2 nd morning she wanted to do the same I said no I wanted my cereal before ordering because the day before our breakfast came too early she didn't like but did go away to leave us to get our cereal but came back for our order whilst I was eating my cereal. There is no bar in the hotel unless you are at a wedding. Just the stables bar out side at the back of the hotel. We did have a lovey weekend and would return if they opened a restaurant and bar in the hotel.

"Excellent stay"

5
24/08/2018

Stayed here in June with my wife. Booked in for 3 nights but enjoyed it so much stayed for a 4th night. Impressive grounds and interior. Had a slight issue with our room on the first night but quickly resolved by the efficient reception staff. Room was excellent, breakfast was cooked to order, staff very pleasant. There is a brewery on site selling there own brands of beer and lager but you can also purchase the more well known brands. We ate every night at the stables restaurant and enjoyed the food every time. Normally hotel prices force you to look elsewhere but the cost here was reasonable so we didn't bother. Would highly recommend this hotel if visiting Durham.

"Ruby Wedding 19th August 2018"

4
24/08/2018

Our daughter and son in law booked this for us as an anniversary present. The building is lovely and so are the surroundings and, given its age, it has faired very well, though some updating here and there is needed. The staff could not be faulted, they were pleasant and helpful. My husband has mobility issues and we were directed to the lift and advised of where access would be best help was offered. Our room, (101), there were jokes about the room number, was a double aspect room and more than adequate in size. Could do with having a little table and armchairs to look out on the gardens and to sit to have coffee etc. The tea and coffee supplied was good quality, Ringtons, which is local to the area so looks like they support local businesses. There was a fan, iron and board and a good hairdryer all in the wardrobe and the information brochure was good once we found it. Suggestion that this should be on top of the dresser or on the bed also instruction on where to find the dryer/fan etc which was, as mentioned, in the wardrobe. The en suite was clean, modern, with a spa bath and good shower. Robes a little too small but I am built on the larger side, these were soft and luxurious. The toiletries in the bathroom were nice as well. The bed was a little too high to get into easily and suggestion that there should be a little foot stool to assist here. We arrived very early so we could walk round the site and had planned on having a light snack with a booking in the restaurant for the evening. Our anniversary was on Sunday but we were not aware that they do only Sunday dinners all day. If we had we possibly would have had either Sunday lunch at lunchtime and gone out elsewhere for the evening or as planned a light lunch. I have to say the dinners did look delicious. The staff in the Stables restaurant went out of their way to help and offered alternatives to the Sunday lunch menu. We both had the Whale Tail but it was just too much for me. Food was quite expensive but what we had expected for hotel prices. Deserts were lovely too. The breakfast, served in the first floor restaurant was lovely. Lots of choice, fresh fruit, yoghurts, mueseli, various pots of orange, grapefruit, mixed berries and fruit salad, muffins, cereals, Danish pastries etc all available. Did it end here? Not a chance, there was also a hot menu, full English and other options, this was in addition to the Continental not either or. Toast, jam, honey, marmalade and endless coffee and tea and all piping hot. Just what you need to set you up for the day. Love the real linen on the tables. All in all it was a lovely stay. Well trained staff who looked after us well. Thank you

"Wedding"

4
15/08/2018

Attended Beamish Hall for a family wedding, first impressions when you turn into drive, impressive, but there are no designated blue badge parking bays and as the hotel was very we had to park in a secondary car park which isn't much further than the main part but when you have a mobility disability any extra is a struggle. I went to check in and when the receptionist saw I was using two walking sticks changed the room we were allocated to a closer room for easier access without being asked, 10/10 for that, the wedding breakfast was nice, food was hot reasonably well presented my only criticism was the soup, it was lacking in both flavour and seasoning. The bedroom was easily accessible, reasonably well appointed, no view from the window apart from a brick wall, window wouldn't open but there was a large floor standing fan available but that just circulated the air in the room doesn't give you fresh air, I feel Best Western needs to look at the basics like think of peoples needs a bit more, simple things such as easier access to parts of Hotel such as restaurant

"Wonderful break"

5
14/08/2018

We stayed a couple of nights here and were very impressed with the service provided by friendly staff. Rooms are in keeping with the building and, as a result, guests should not expect Scandinavian style furniture, etc. They are however, very comfortable. Breakfasts choices are extensive and the food is excellent. we would have no qualms about revisiting in the future.

"Away from everything"

5
11/08/2018

We stayed here for two nights and it was most enjoyable. Our room was facing South - South East, it was very spaceous with a contempary bathroom. Althoug the room was warm mind you that you can always open a window or use the fan in the closet. Breakfast is delicious and more then enough, we had breakfast at the stage facing West - North West view splendid views overlooking the garden. Staff is extreemly helpfull in any way they can, I want to make a shout out to one of the members but can't remember the name. This young lady was extreemly helpful during our breakfast on Thursdaymorning the 26th of July, we felt treated like a duke and duchess. The hotel is close to Beamish mining museum, there are plenty activities that can be done on the hotel grounds or should I say estate grounds. Further there's Durham, Newcastle and ofcourse the lovely countryside.

"Good for character but a little faded (and very hot room)"

3
31/07/2018

Stayed here while cycling the CtoC as was not far from the route and, being close to Beamish Open Air Museum, meant we could include a visit to that too (and because we stayed at Beamish Hall we got a discount off the museum). A hotel with lots of character if a little faded. Room was good, with antique furniture (albeit not in the best of condition) and our meal in the Stables restaurant was just what we wanted - hearty burger and pulled pork sandwich is a really pretty outside courtyard (we could also have eaten inside but as it was hot opted for an outside table). Breakfast was very impressive in what looked like a former ballroom. The main problem was the excessive heat in the bedroom. The rest of the hotel did not seem so bad; the heat just seemed to hit you as you entered our corridor on the top floor. Even with the electric fan that we found in the wardrobe it was still very hot. With hindsight we should have asked for a different room, possibly on a lower floor where it did not seem so hot. Also in the grounds there was a kind of 'Go Ape' but it looked s bit run down and only operates intermittently - a bit odd.

"40th birthday stay"

4
31/07/2018

I decided to stay here and surprise my hubby on his 40th birthday and didn't dissapoint. The staff were lovely and the room was amazing. We were left a bottle of fizz in the room which was a lovely little touch. Out of the whole experience the worst part was the breakfast the next morming. We ordered a cooked breakfast and the black pudding was rock hard and the breakfast had clearly been warmed up. I was dossapointed as up to this point everything was perfect. Thanks Beamish Hall

"Gorgeous"

4
30/07/2018

Stayed here for one night for a wedding reception. A great venue for a wedding and staff were friendly and attentive. Rooms were clean spacious and simply decorated with lovely funiture Breakfast was okay pleasant Would recomend this to others

"Breakfast on us deal"

4
24/07/2018

We had a two night weekend break in July... Being peak season for weddings I expected the hotel to be busy and as predicted there was a wedding booked this same weekend... Now, I was a little dubious after reading others reviews however, I found our experience further from that of others... Arrival was easy... We were ahead of booking in time... This was not a problem... We were given verbal instructions to the bar, restaurant, gym and our room... My only criticism here would be, print up some business card size maps of reception, bar, restaurant and gym to hand to guests along with their room card... Also, invest in some signage for around the hotel as I nearly ended up in the middle of the wedding party on more than one occasion... Everyone we met was super friendly...  Reception, we asked for more milk both nights which was no problem... Checking out was as easy and simple as checking in... We ate in the bar both nights... Staff were very friendly... It got quite busy on the Saturday as there was a break from the wedding during photographing... one member of the team stayed on the help colleagues after their finish time... personally, I liked the variety of the bar menu... however, I am coeliac and my choices were by experience rather than a clearly printed menu... the food was amazing and cooked to perfection... Saturday night... bearing in mind there is a wedding... yes, there was noise... but nothing that worried us... kids played in the park... adults laughed and were having a good time... around three am we were woke by other guests making there way to their room, but this is no fault of the hotel... Breakfast was similar to the bar for clarity of gluten-free options... however, it was hot, cooked fresh and very tasty... again, the staff were very friendly and willing to help... although training is required in cleaning procedures in dining area and presenting cleaning/buff polished crockery/cutlery to guests... Overall, we had a great stay and I would be likely to recommend or even return... rooms had fresh towels and bed made daily... kettle and coffee maker for tea or coffee or hot chocolate... shower was set on economy so it was not to my usual power shower standard of home, but it gave hot water to rinse the supplied shower gel and shampoo...

"Great location for museum "

4
22/07/2018

We stayed two nights here. Had a lovely room on the side of the hotel, which offers plenty of parking. Room well equipped with good comfy bed. Food is served in the converted stable block at the rear of the hotel. A great conversion well done. Very comfortable seating with a lovely terrace at the front. Food was excellent with a good choice. Bar well stocked with a good selection of gins and wine list. Staff very friendly. Hotel is just down the road from the Museum, which is well worth a visit. Tickets there are expensive but the Hotel give you a voucher worth 25% discount. A busy hotel for weddings, we had two during our stay but neither interfered with us.

"Kevin and Brian Dilworth-Young wedding day 21.7.18"

5
22/07/2018

This Hotel did us proud from the wonderful wedding planner (Rosie) to the preparations , reception and evening venue . It was done with military type precision . and I couldn't have wished for such a perfect service from everyone at the hotel. My partner of 40years was also very impressed by the whole thing, we can't thank them for all there help and advice throughout the whole process. If I had anything to say I would say that if I had more Events's like this I would definitely use Beamish Hall. I would also like to thank our MC Dan for his help advice and for generally looking after us throughout the day. We can't thank everyone enough for how they looked after us just like family holding our hand the whole way. Making us feel welcome. I send Beamish my best regards and all I can say is keep up the good work. All our best wishes Kevin and Brian x

"A wonderful old building in need of some TLC..."

3
21/07/2018

We were booked in at this hotel with my father in law and his wife for 2 nights. The building is very impressive and grand and the staff were ok on arrival. Due to the age of the place it is a bit like a rabbit warren getting to your room. Up some stairs. Then along a sloping corridor. Then down some stairs. But I guess this adds to the quirkiness of the place. We had a deluxe room. Quite small. Furniture old fashioned and dated. But I think that is on purpose. Everything was spotless and the bathroom very clean. Although if you were quite tall I think you'd have to crouch to get under the shower head, which is above the shower. Mattress seemed like it had seen better days but was fairly comfortable. We had booked dinner bed and breakfast. Breakfast is set in a large grand room with gorgeous deep windows over looking the grounds. As with many areas - if you looked up you could see that repairs had been done. And not very well. Breakfast choice was good. At the counter you could get juice, cereal etc. They had cute little pots of different fruit. And yogurts. Very tastefully done. Then you ordered your cooked houses from the friendly waitress. In fact I have to say all the serving staff were very friendly. In the evenings we attended The Stables restaurant which is attached to the main house. As you can imagine from its name it is the old stables and the decor reflects that. The serving were hearty and of good quality. The fish and chips is to be recommended. Along with the steak. We also visited The Beamish Museum whilst we were staying. And you opulent be better located as the museum is 5 minutes drive from the hotel.

"simply brilliant"

5
17/07/2018

we stayed at the hotel for 1 night to attend a wedding at a nearby hotel,we chose this hotel mainly due to price initially but what a good decision ,this hotel oozes charm and history not just a box with rooms in ,beautifull extensive grounds to wander round in a quiet location ,we arrived from yorkshire and the check in process was easy and the receptionist made us feel instantly welcome ,we were given our rooms ,we booked classic rooms ,107 and 108 two couples ,the room was bright ,clean ,tv etc ,the bathroom was excellent powerfull modern shower etc and spotlessly clean ,,we visited the stables bar ,and found drinks reasonably priced ,we took the opportunity to sit outside on a sunny afternoon,,the following morning we enjoyed our breakfast which came in the room price i highly recommend ,lovely fresh cooked food plus toast cereal etc very well presented in the lovely dining room and served by the excellent staff and waitresses,nothing was too much trouble ,sadly we had to leave shortly after and check out was again easy ,so to sum up,the hotel is virtually next to beamish museum so i recommend this hotel if you are visiting beamish or nearby newcastle,durham etc ,a great hotel in every way .

"Bad weekend"

1
15/07/2018

Just home, need to get sleep. We had the fire alarm go off Saturday at 18.00 hrs. Went to the stables had a nice meal staff excellent, went to bed I am over 6 ft bed so small I kept hitting the foot board and waking up, then again 3.00am fire alarm 4.00am the same 7.30 yes fire alarm. We then went for breakfast waited around an hour for the breakfast which had been left under the hot shelf and was over cooked, I left and walked out . I would like to say the staff are excellent. I will not return.

"A Birthday treat"

4
14/07/2018

A great experience, apart from the very slow service in the Restaurant in the evening. The quality and service of the breakfasts ws excellent. Ideally suited for visiting Beamish Museum which was the reason we went to the area

"Beautiful hotel"

5
09/07/2018

We stayed here at the end of June and this hotel is absolutely stunning. The staff were fantastic and couldn't do enough for you. Excellent food and lovely rooms. Really comfortable beds and a real feel of grandeur. Would definitely recommend and we would definitely return. Thank you beamish hall hotel

"Wonderful! Wonderful!"

5
08/07/2018

This is a beautiful English Country House dating back to the 13th Century.. That being said, any visitor should be prepared for the quirks which accompany such an old building. This hotel is not for the person wanting king sized beds and the ultra modern sleekness which accompanies the new hotels these days. One must have a deep sense of history to truly appreciate this 42 room house. The breakfast room is lovely. The adjoining restaurant "Stables" serves many menu choices. My room, on this journey, was gorgeous and spacious. The grounds are lovely! Excellent value!

"An amazing lunch and service"

5
04/07/2018

A large Group of us (85) attended a Summer Luncheon. Pre lunch fruity punch, three courses, a glass of wine and tea/coffee. Everything was absolutely superbly cooked and applauded by all. Brilliant! By the way the setting is also fantastic with great grounds.

"Very pleasent"

4
02/07/2018

Striking from the outside with plenty of parking. Friendly welcome and easy checkin. Small room but clean with everything you could want. Really good restaurant and bar with its own brewed beers, "bobby dazzler" was exceptional and the food was very acceptable. The traditional fish and chips, which was recommended by a member of staff was excellent. From reading previous reviews most poor reviews refer to weddings so if you're looking for a get away this is pretty perfect and the Beamish museum is next door and reception can supply 25% discount! Would definitely stay here again.

"A few little issues..."

5
29/06/2018

We stayed at this hotel for 3 nights in June 2018 and enjoyed it very much. There were a few little issues but overall, a pleasant stay. Even though we had upgraded and the room was of a good standard, the bed was a small double in order to fit the only size of bed that was suitable to go in the room. Not the most spacious or comfortable bed we've ever had. We would have liked a fridge in the room and a safe but they're not included. There's a kettle with water and some tea/coffee/milk. The hotel is a lovely old building which is well maintained, with nice grounds too. The staff here are generally very pleasant. The reception staff were great, especially Shelby and Jeanette. We got a 25% discount voucher from them to use at the Beamish Museum just along the road. Breakfast was filling with a fair choice and the afternoon tea was lovely. Abbie was perhaps the member of staff that stood out for us here. She was very pleasant but generally, I think the service overall was just ok. In such grand surroundings, you might expect a slightly more formal service. We did the microbrewery tour. Well, I say tour but it was just stepping into two small rooms to see how it's done. Marc was very pleasant and informative and we enjoyed sampling the beers. Very nice brews indeed. We even saw and spoke to John the main man. He was a very pleasant individual and so enthusiastic about his brewing. We found the meals in the Stables were of good quality and Abbie our waitress, on one occasion, was very pleasant. We thought the furniture looked like it had seen better days and the carpet was a bit grubby. There's a fine line between keeping the place in a time period and needing to upgrade, especially where food hygiene is concerned. The restaurant, in my humble opinion, suffers the same lack of panache with very casual service. Getting to the hotel is easy enough but be careful on the narrow roads leading here. After motorways and main roads, you suddenly find the last bit is narrow lanes with no markings and on occasions not wide enough for 2 cars. There is plenty of parking at the hotel.

"Red letter day "

3
22/06/2018

This hotel is set in big gardens and is old and inviting looking It is not for travellers that want a modern hotel . Plus points are the staff are so nice and helpful. We had a delicious evening meal in the Stables restaurant which we could not fault Breakfast was traditional with a good choice and served at your table. The not so good bits were the heating was on when we arrived and it was ridiculously hot. The bed was very noisy and squeaky and our room could have done with a less stained carpet . Also we could hear all the showers and bathroom noises from other guests who must have been able to hear ours. Large very clean bathroom and a nice walk in shower. We had a lovely time enjoyed the food and like a lot of older hotels some cosmetic improvements would vastly enhance the experience.

"Daughters Wedding "

5
18/06/2018

Just returned from a two night stay for my daughter Helens wedding and I can't praise the staff enough for the care and attention they gave us during our stay and event. All the food at the reception was excellent both afternoon and evening. Breakfast, although I wasn't hungry but forced it, was exceptional. Unfortunately it is rare to find old style hospitality in this day and age but at Beamish Hall we certainly found it, thank you. Continue with the great work, we will be back.

"POOR BAR AND BEER"

3
15/06/2018

I have attended 3 weddings now at Beamish Hall and whilst the food layout and service during the meal is exceptional what seriously lets Beamish Hall down is the bar. When paying over £4 for a pint of Fosters you do not expect it to be totally flat. I brought this to the attention of the bar manager and she said there is nothing she could do about it so i had to revert to drinking bottled beers. The other issue is bar staff there were 100 guests so you would expect more than one bar person on occasions it was increased to two however at the evening reception they did bring in more barr staff. So please Beamish Hall sort out your bar and flat beer as it really does detract from an otherwise great service

"Coach holiday destination"

4
13/06/2018

Our party stayed for a week and we were made to feel very welcome. Beamish Hall dates back to the 18th Century, so it is not a purpose-built hotel - rooms are of different sizes and styles. The breakfasts were particularly good - freshly cooked and a marvellous selection, served by helpful, smiling staff. Dinner was a little more challenging in a busy restaurant, but was generally well received. Again, helpful, friendly staff. The setting, in it's own extensive grounds, is peaceful and stylish. A gym and swimming pool would really be the icing on the cake. Would definitely visit again.

"Birthday and Anniversary break."

5
10/06/2018

Booked a premier room, bed breakfast and evening meal package. Premier room was gorgeous, lovely large jacuzzi bath, extremely comfortable bed, and lovely and clean. Evening meal in the stables was very nice. Breakfast was delicious, husband had the traditional Northumberland breakfast, I had the smoked salmon and scrambled eggs. Staff very friendly, always smiling found them very helpful. Looking forward to booking again.

"Wedding Stay"

3
09/06/2018

We visited the hotel to attend a wedding reception, staying for two nights. The check in was quick and efficient. This hotel is housed as the name suggests in what was a country house. It is an absolute maze, with passage ways and stairs in all directions. There is a small, make that very small, elevator which starts and stops with in a very abrupt manner. It was surprisingly warm during the first day of our stay and this made the room unbearably warm. There is no AC but the windows do open and a small fan was provided. The room we had was on the second floor facing the parking lot. It was on the small side and the furniture showing signs of age. Whilst not within the control of the hotel it is worthwhile noting that there is no cell phone service in the hotel or most of the grounds. If you were to go to the stable bar and then up the hill behind it reception could be found. The breakfast was excellent and well served. Hotel staff were first rate, everyone we met or dealt with went out of their way to be helpful and welcoming.

"Pleasant stay "

4
06/06/2018

Smooth checkin Room was nice, facing the Car park and part of the garden. Unfortunately mattress is not the best as they were too soft for us. Breakfast service at the restaurant was very good. Staff were attentive and efficient, consistently checking with us if we need any assistance. Impressed they they actually remembered what we ordered the day before at breakfast as well.

"Wedding overnight stay."

4
31/05/2018

Stayed overnight after friends wedding. Excellent arrangements and venue for the celebrations. Our bedroom was spacious and comfortable but there were one or two small niggles, no shower gel in room and one bath towel badly torn. Food was excellent and the staff friendly and obliging.

"Lovely stay but far too hot!"

3
28/05/2018

My husband and I stayed here for our first wedding anniversary in March. We got a really good deal on the champagne, dine and stay offer. Beautiful bedroom, gorgeous bathroom with double jacuzzi bath and lovely walk in shower. Had a lovely bottle of champagne in the room to greet us, we were upgraded to a superior room which was beautiful. The only down side was the heating in the bedroom. It was absolutely roasting when we got into the bedroom, we asked at reception to turn the heating down on our way to dinner, which they did, but on our return to the bedroom it was still red hot. You couldn't open the window and it was a very uncomfortable night's sleep! We had dinner in the Stables restaurant which was delicious, the staff were great. The breakfast the next morning was ok but not the best we've ever had. Overall it was a lovely room but we wouldn't rush back due to to heat in the bedroom and the breakfast.

"Ideal location"

4
25/05/2018

Set in wonderful grounds and of an impressive facade. The building felt a little tired and in need of a little TLC. The room was excellent with plenty of space, and the bathroom has to seen to be believed. The dinner was was excellent but breakfast a little disappointing. The staff were very good and attentive, but it appeared that one or two more would have been an asset at breakfast.

"Family Birthday Meal "

4
20/05/2018

Beamish Hall Hotel has very nice grounds lovely bar area and dining rooms. Food was a good menu and tasty. The kids park is very adventurous but is for u see 14s It was a very please t visit will go again!

"Good and not so good"

4
20/05/2018

Very impressive building.receception excellent. We had a reunion dinner for 20 ex soldiers and wives.the food and service was beyond excellent.breakfast was excellent as well Now the down side side the bedroom.the room was hot and very noisy,you could hear every flush and tap running.next door running their water and flushing the toilet was enough to waken the dead.there were people going back to their room talking loudly up to half past mid night and it started up again at six thirty the next morning.to really finish it off there was a car alarm going off twelve 45 in the morning.the furniture needs some work doing ,the varnish was wearing away and looking very shabby. Good point the bed was very comfortable.with aid of a fan provided and ear plugs I managed a good 5 hours sleep.staff are wonderful and do a good job

"Good standard"

4
16/05/2018

Stayed one night whilst visiting the museum. The first superior room we were given had a very small double bed and on contacting reception to change roomwe were advised the hotel did not have king bedded rooms. But a few minutes later on receiving a call from reception we were shown a delux/ premium room which was far more spacious and indeed had a large four poster bed. The bathroom had a jazucci Bath and a large walk in shower. Breakfast was excellent, dinner was average. The staff were polite and professional at all times. We would stay again but only in the large deluxe/premier rooms.

"Best Western at its absolute Best"

5
10/05/2018

Stayed 3 nights to allow 2 full days at Beamish Museum, would do the same just to explore the grounds and eat there. A beautiful building in stunning surroundings with totally committed staff and a brilliant chef, from reception to the restaurant/bar we were treated like VIPs who were known and liked by the staff. The food was outstanding. Breakfast had lots of local produce, delicious and cooked to perfection. The evening meals in the Stables Restaurant were excellent, I recommend the Potted Wild Rabbit. The wine list was good and great value. The ground floor room was very large with an equally large and well appointed bath room. The shower wet room was brilliant, we are a bit too old for the double Jacuzzi bath that was also there, and ,joy of joys, big, fluffy towels. A classic example of providing modern facilities in an historic building without spoiling its charm or character.

Beamish1, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear Bill and Sheila, Thank you very much for sharing your recent stay with us. We take great pride welcoming all our visitors and to hear that you felt like you were treated like VIPs means a lot to us! I passed on your comments to our new executive chef and he was thrilled to know that you thought the food was outstanding. He has been experimenting with some new dishes and was happy to hear that guest are enjoying the new dishes. Should you visit the area again please be sure to drop in and visit us. All the best Amy General Manager

"Stunning hotel and stay for our Anniversary"

5
10/05/2018

My husband & I booked a 2 night Groupon deal .. 2 nights B & B with 3 course dinner on the first night. First impression of the hotel was just stunning. Inside was just beautiful. The 3 course dinner on the first night was amazing. Starting with Moules Mariniere, Rib eye steak for main, and to finish Sticky toffee pudding. Our room was lovely and clean, and the bathroom was enormous and looked like it had just been refurbished. Breakfast on both mornings was delicious. So much choice. The staff were well presented and very efficient. I would definitely go back to this hotel. Thank you for a wonderful Anniversary stay .

"Not what i expected!!"

3
09/05/2018

My husband and i stayed for 1 night while visiting Beamish museum the hotel its self is very nice the reception staff were very friendly and helpful. Our room was modest stayed in room 109 when we found it! however it has the most uncomfortable bed i have ever stayed in and it was lop sided so i felt i was falling out of bed. The window did not open very far it was a really warm day so could have done to have lots of fresh air into the room thankfully there was a fan. The bathroom roof is quite low so when taking a shower it was quite stifling. We had an evening meal in the stables restaurant i dont recommend it. Breakfast was ok however i thought the sausage was vile i left most of the cooked breakfast and had fruit and yogurt. We have stayed in better cheaper hotels and as nice as this one is we will not be in a hurry to visit again

Beamish1, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Dear Thank you for sharing your recent stay with us. Im sorry to hear that its not what you expected. Due to the nature of the building we are permitted to work with the existing structure as it is a grade 2 star listed building and all its charm. I will certainly be looking into your comments regarding the uncomfortable bed, the last thing we want is for our guests not to enjoy a good nights sleep. I apologise if you meal in the stables restaurant was not suitable along with your breakfast. We work very closely with local supplier to offer the best produce and it seems on this occasion we did not reach expectations and will lease with the team to improve on the offering. I hope your recent stay has not put you off staying with us again. We have taken on board your comments and will certainly be looking and how we can improve on these areas. Kind Regards Amy General Manager

"Annual get away with two friends"

5
06/05/2018

Very good value for money. Bedrooms really nice comfortable and clean. Breakfast very good breakfast staff efficient and friendly. Ate in the stable restaurant. Enjoyed the food, however missed vegetables, not even offered as a side dish. Lovely staff. Enjoyed drinking in the bar .

"Afternoon tea in the heat"

4
05/05/2018

A very warm day. First time been to the hotel for afternoon tea. Served in the Eden room. There were a few people in. Choice of 6 different sandwiches. You are allowed one type per person. Brown bread was very dry even with a filling in it. Too many cames (4 each) and scones. There should be more savoury items and less sweet. But you can have a doggy bag

"Some good, Some not so good"

3
03/05/2018

We spent a couple of nights at this hotel and as a comfortable hotel to stay in was very good. We had a picture of some lady of bygone age which meant nothing to us. The service at the booking in was although very polite it was a little frustrating, as because I am disabled and use a scooter I always phone before I book so as not to be disappointed. Unfortunately on this occasion when we arrived we were told that the breakfast was served in the Eden Room and although was a lift there were also a few steps to the room so we had to take room service which when it arrived it was lukewarm and a bit dried up. The next day we opted for continental which was an improvement. The Stables restaurant was very nice and the staff were very chatty and pleasant. As it is a separate entity it is not joined onto the hotel and guests have to go outside and brave the weather in order to eat. My husband said that the ale was very good and a reasonable price. My husband would like to return but not me because of the stairs.

"Beautiful Hotel"

5
01/05/2018

Visted on a 2 night Groupon deal with dinner on the first night. From start to finish the hotel was first class. Easy check in from friendly staff. Stayed in room 3 which was perfect. Spotlessly clean with a beautiful bathroom. Endless lovely really hot water. Had our meal that night in the Stables restaurant at the back of the hotel. Lovely outside seating area going into a very nice bar and restaurant. Plenty of staff on who were friendly and helpful. Only managed 2 of the the three courses. Really lovely food but don't have the bread and olive starter unless you are absolutely famished. There was enough bread and olives to feed 4 people. Really nice but far too much for me to manage. My friend had the prawn and crayfish tail cocktail which also looked quite substantial. Large portions for the main course with loads of separate veg. Broccoli and green beans were a little too hard for us but that is just a personal choice. Carrots, Parsnips and Mange Tout were lovely. Very peaceful, comfortable night followed by a lovely breakfast. Gorgeous food with a selection that would suit everyones tastes. We were visiting Beamish Museum the next day and were each given a voucher for 25% off the entry price. The Museum is only a mile up the road from the hotel. The hotel is beautiful and set in lovely grounds. Would highly recommend and will certainly be going back hopefully in the near future. Thank you to all the staff and people working behind the scenes who make this hotel one of the best. Pauline.

"My wife and I along with 25 other friends enjoyed a long weekend in County Durham and stayed at the Beamish Hall Hotel."

4
01/05/2018

The hotel was excellent, very comfortable and welcoming, set in wonderful grounds the rooms were large and beautifully decorated and furnished with lovely polished Mahogany fuirniture, the bathroom we estimate must have been recently fitted in the last 2 or 3 years. The breakfast room was very good with the waiting staff doing their jobs with speed and efficiently that could not fe faulted. However the evening meal which we had to book in advance was the only area where we were left dissapointed, the waiting staff were poor, and the food we felt we could find at a local pub. We would stay at the hotel if we stayed in County Durham again, but only on a B & B basis!!

"Lovely location"

4
30/04/2018

The hotel is set in lovely grounds. We were given a warm welcome and found all of the staff very friendly.We enjoyed having a drink in the Stables bar much more so than the usual hotel bar. The room was pleasant, very clean, with a lovely view. Unfortunately we had a leak in the bathroom, but after informing reception would hope that it has been sorted. The food in the Stables was acceptable. There wasn't much choice of main course from the 3 course menu. Perhaps this was because it was Sunday, so traditional Sunday dinner was offered. Breakfast was served in a lovely room by polite and efficient staff.

"An upmarket wedding venue with rooms."

3
29/04/2018

Second time we've stayed here, convenient for visiting Beamish Museum. Staff are friendly, professional and welcoming and it is a lovely site. However, rooms are small, even claustrophobic, and the period furniture in the rooms is large and cumbersome, albeit in keeping with the surroundings. Only one chair which was far from comfortable and tea & coffee equipment hidden away, Never did find the hair dryer. Electric sockets inconvenient and only a double rather than a king sized bed. Excellent breakfast.

"Over night ,stay"

5
27/04/2018

We stayed for one night using a Groupon offer which included a three course meal and an overnight stay with breakfast. The hotel is lovely and the meal was exceptionally good in the Stables Restaurant. The room was clean and comfortable and the staff friendly and helpful. The Stables Bar is very good with the option to sit outside in the courtyard if the weather permits. Great value in lovely countryside would recommend. Ideally placed for a visit to Beamish Museum.

"A gift that almost gave 100%"

4
27/04/2018

The daughters and son booked and paid for this hotel. As a birthday gift for mum. Luckily it was for two so I was able to go. On arrival two hours early ( check in is 3 pm ) the receptionists were very friendly. Explained our room was still being serviced. We said we would come back later as we would pop into the Beamish Museum. One of the girls then produced two voucher to take 25% off our entry fee. ( Bruce bonus ) When we returned we were given our room 106. I was a little disappointed with the size of the room. Nothing like the ones you see online in the pics. However it was a comfortable bed and had a nice bathroom. The TV was a 32” wall mounted flat screen but had poor quality picture and reception. If you like to watch tv. We over looked the gateway and car park. With country view background. Tea, coffee and biscuits set up which were found in the bottom of the wardrobe. We did ask for a room which didn't require a lot of steps. As my partner struggles with stairs.They said it didn't matter as there was a lift. However as unluckily for us the lift had just stopped working and they were awaiting repairman. Breakfast was first class and the staff were very attentive and friendly.

"Beautiful place"

5
26/04/2018

lovely place , staff helpful and nice , rooms excellent , pillows are brilliant we all had the best nights sleep ever , rooms very roomy and we had a very good view , group of 4 2 rooms ours was big and comfortable and clean , tea coffee making facilities will find them in the wardrobe , ironing board iron everything you need fans ect 2nd room had everything and also had a walk in shower huge bathroom and bath couldn't of asked for better Breakfast amazing so much choice to choose from highly recommended would defiantly go again to stay

"Great Hotel with disapponting 'restaurant'"

4
25/04/2018

Lovely historic building skilfully and well converted to hotel. Good choice of rooms. Very well managed with friendly but efficient staff. Excellent breakfast room and food and service. Downside is the 'restaurant' which is actually a pub on the site of and themed as a stable block. This is not an annex . From the hotel you have to navigate the lower back corridors and then brave the wind and rain swept courtyard to the bar entrance. Clearly a commercial success as well frequented by non guests . Limited menu which is an issue if you are staying more than a couple of nights particularly as the special of the day is the same every day. The pub food is well cooked and presented . Service variable .Prices reasonable

"Impressive hotel"

4
23/04/2018

The Beamish Hall Hotel is a historical former country house and is a magnificent building, reception is in the very impressive main entrance of the Hall where were were given a friendly welcome by the staff on duty checking us in quickly and efficiently. The classic room we were given was of ample size, being very clean and pleasant with period furniture, the bed was soft but comfortable although it creaked a bit probably due to it being antique although it did not really bother us. The bathroom was modern and nicely finished with a bath and separate walk in shower which had a very good powerful shower unit, complete with large fluffy towels. Dinner was in the Stables bar/restaurant which was a separate more modern building at the rear of the hotel serving a wide range of real ales as well as the usual selection of lagers etc. This was the second time we had used the restaurant as we had stayed previously in March this year and found that the main menu had been changed considerably; there was a good variety of starters and deserts but the main courses consisted of only 3 choices which were chicken supreme, fish and chips and beef burger or you could opt for the sunday lunch which was rather disappointing (no vegetarian dish offered either), we decided on chicken supreme which fortunately was really nice and found all courses to be freshly cooked and of a high standard, and the service was really good by friendly staff. Breakfast was in the beautiful Eden room, which was really pleasant. The usual selection of cereals and fruit etc was available, also there was a wide variety of hot breakfasts on the menu which were cooked to order rather than buffet style, we ordered one full English and an Eggs Benedict with salmon both were hot, fresh and tasty. Again staff were friendly and efficient providing really good service. Check out was fast and friendly. Being a country hotel there is ample parking, and it is set in a beautiful area unfortunately we could not explore the surroundings due to time constraints, but hopefully we will do so on our next visit.

"Lovely Setting."

4
18/04/2018

Very handy for visiting the Beamish Museum in a tranquil setting, this is a lovely period building with character. Plenty of car parking adjacent to the main building with CCTV cameras. The main building itself is very clean without any 'musty' smells that are sometimes associated with a building of this scale. We were pleasantly greeted by the Receptionist who had all our details to hand so checking in wasn't a problem. We had booked on a room only basis so ordered breakfast and a table for dinner which was taken in the annexed Stable Restaurant. Our room was a standard double situated on the second floor with a lovely view over the entrance, garden area looking towards the river/stream (never did see it, just heard the relaxing gurgle of running water). This was accessed by a wide staircase although there is a small (temperamental) lift. The number of paintings in wonderful period frames are remarkable throughout the whole building and continue into the bedroom. The en-suite bathroom was 'snug' but practical with small hand basin and corner shower unit (no bath). Quality shampoos, soaps and shower gels were provided with ample fluffy towels. Bottled water was also provided with coffee/tea making facilities housed in the wardrobe on a useful tray for lifting into position for use - (nice biscuits as well). The room was hot as we entered (it was cold outside) but we simply turned the radiator down and opened the sash window - good that this had been maintained to allow use. We didn't have to turn the heating back up as the whole building was suitably heated wherever you went. The double bed was a period feature i.e. it had a footboard so if you want to spread out a bit you might consider a room with singles. Lovely pillows. We were a bit concerned at having to navigate through the building to access the separate Stables Restaurant - it is a bit of a rabbit warren on different levels; thankfully it wasn't raining. Well worth the effort as the restaurant has plenty of character with well stocked bar area - signature beers are of interest. The menu is varied and 'affordable', something that is obviously known to locals who were dining there. We didn't take the opportunity to sample the various cocktails on offer, sticking with a decent bottle of Chardonnay which at £17 wasn't off the scale knowing what some hotels charge. The staff were attentive and friendly which made for a very pleasant evening. I started with mussels which were well presented with separate bowl to dispose of the shells; large finger bowl and additional napkin. My wife doesn't usually have a 'starter' but was intrigued by a rabbit dish served with white wine vinegar salad which was an absolute delight. Having seen the size of the beer battered fish being served, I was drawn to this which was very tasty although the chips were a bit scrappy. My wife decided on the risotto dish which looked a bit 'wet' to me. A good sized cup of coffee was served with a side chocolate. Breakfast the following morning was served in a magnificent room (in the hotel) on the first floor. I had the full Northumberland breakfast (without beans or muffin) and believe it to be one of the best cooked breakfasts ever had. The flavours were amazing and very well cooked (no greasy after taste). Coffee was served on demand and my tea came in its own pot which was renewed as required. My wife had the continental breakfast from the buffet. A mixture of brown and white toast was served shortly after ordering tea and coffee which went cold by the time my breakfast was served (after a delay I had to ask if I could order - seemed to be a bit of an oversight). I heard another guest saying that he had enjoyed his kippers "which were well worth the wait" - does that suggest poor synchronisation between the staff as they certainly weren't busy. We wandered around some of the public rooms which must be great for conferences and weddings. The grounds are quite substantial with some interesting play areas being developed. Overall, a very pleasant stay which we considered value for money.

"Character hotel"

4
17/04/2018

Room had character, comfortable beds. Strong shower in bathroom and plenty of very hot water. Travelzoo deal included 3 course evening meal with a choice of anything from the a la carte menu. Excellent meal. Breakfast was also good with the cooked selection being waiter served. Set in lovely grounds with a wild adventure area.

"An excellent Sunday lunch"

5
15/04/2018

This is second time we have visited for lunch and it was even better than last time.The location in converted stables attached to a brilliant micro brewery makes for a nice setting .As we knew the portions were large we skipped starters and went for the roast lamb and roast pork. Plates came with Yorkshire puddings good portion of meat and roast and boiled potatoes .Black pudding and stuffing and crackling for the Pork option a bonus .The vegetables came pipping hot and included Swede,parsnips,carrots,green beans and broccoli .They were well cooked and moist but not like some veg which just come out of hot water .After a rest we had some desserts of which Sticky toffee pudding and rum / raisin Creme brûlée . Oh and the beers were terrific ,unfortunately as drivers we couldn't sample more .The service was excellent . To finish, a nice walk around the grounds of this historic building completed a lovely visit

"groupon deal"

4
14/04/2018

saw this on groupon, and though ideal chance to visit family in the area. was a great deal, 2 nights breakfast included and dinner on first night. As it was a `deal` I didnt expect to get the best room in the hotel, and as stated earlier in reviews it was smaller than many I have stayed in, but the bathroom was roomy, and the room was very clean and well decorated. the only fault we found with the room was it appears to have poor sound insulation, noises coming from other guests. The food in the stables restaurant was beautiful, tasted fresh and huge portions, and included in the offer was a full 3 course meal, neither of us could finish it. The best part of the stay in this hotel was the staff, they were all very friendly and helpfull

"Afternoon Tea"

3
12/04/2018

I took my mum for afternoon tea in the Eden Tearooms. The place was empty when we arrived and the room felt cavernous. We did however get the best seat in the house, right by a huge bay window, overlooking the beautiful grounds. We were shown the sandwich menu for afternoon tea and we both chose beef and horseradish - my mum didn't want the horseradish. When they turned up, neither had horseradish. Some was quickly brought out as soon as I told our waiter. The beef was delicious the cakes were massive - and there were loads of them- we ended up taking a lot home; 4 scones, 3 slices of lemon drizzle cake and some carrot cake. I'd rather have had more sandwiches in all honesty. We had a pot of tea refill and nothing was too much trouble. It cost £19 each - which was ok for the amount of food - just the balance of savoury/sweet could be better.

"Wouldnt stay here again"

2
12/04/2018

Room was tiny , no bath even tho on booking it said there would be one. Bed wasn't a double , not comfortable at all. Needs some TLC. Phone reception is 0 so if you want to keep in touch with anyone its a NO NO .check out time too early at 11.

"Lovely building but could be much better."

3
09/04/2018

Visiting Beamish Steam fair and decided to “upgrade” to this hotel having stayed in Premier Inn last time. Lovely old building dating back to 1700s. Inside looks in need of some tlc- carpets and furnishings dated and worn albeit some “antique” could be better cared for. Bed was king size width but only 6ft3 long so a bit short for my husband. Room was deluxe but rather small although bathroom and shower were good sized. Breakfast was also a bit disappointing - Premier Inn was better. Ordered waffles1st morning as croissants and other continental breads etc looked unappetising. Took nearly half hour to come ( after I had reminded them) and were rather stodgy. It is a pity this is bog standard Best Western as with a building and location like this it could be so much more.

"Afternoon Tea"

3
09/04/2018

I brought my family here for afternoon tea at the start of the Easter Holidays as a treat. There was only us in the restaurant so it felt a bit empty. The tea cost just under £20 and I believe they have just put their prices up quite substantially recently. The sandwiches, scones and cakes were all adequate but there was nothing refined about this afternoon tea. The cakes were large pieces of sliced cake, full sized eclairs and chocolate fudge brownies. We ended up taking most of it home as it was just too much. The scones were slightly over baked but ok. There was nothing wrong with the food as such just not every elegant! The cakes were good though.

"Needs a little TLC"

3
08/04/2018

We stayed here as part of a groupon deal, which included a meal at The Stables and breakfast. The meal was lovely and breakfast was fine (although we did not some items we ordered were missing). The communal rooms of Beamish Hall are gorgeous; I attended a wedding here once and it was brilliant. However, the room we stayed in was a little disappointing. It was very small and the decor was quite tired. We appreciate that the hotel wants to retain a period feel but to be honest it just felt dated and was a little claustrophobic with all the furniture. The bed was tiny and the bathroom very underwhelming, although the toiletries were nice. I think with a refurb this place could be amazing and still maintain its charm.

"Afternoon Tea"

4
06/04/2018

Came here with family. The room is very spacious, but quite plain. Straight away asked for any dietary requirements which was great. Didn't take long for the food to come. It was lovely, loads of food which is always good. The cakes looked amazing, and a nice change to the other kinds of cakes you get at other places. Would definitely come here again for afternoon tea.

"Very poor value for money"

2
02/04/2018

Visited beamish hall for Easter, the room we got was tiny, bed wasn't even a double more like a queen size and no view out of window and it was facing the hotels heating system which was very noisy. also a door kept opening and shutting all night long. It didn't feel like antiques in the room more like cheap second hand furniture. The lighting was also very poor for putting any make up on. The Stables restaurant was also a disappointment. On the good side the staff were excellent, the breakfast good and the grounds nice.

"Groupon deal"

4
01/04/2018

We booked a stay at Beamish Hall via Groupon. We went for the deluxe room with breakfast offer for £89. You could also book a standard room which included an evening meal for cheaper. The hall is gorgeous, surrounded by woodland. Theres a lovely little drive up there through winding roads. Check it was quick and easy. The lady on reception was lovely and asked if we would like to make reservations for a meal which we did. We made our way to the room through some lovely old corridors. Lots of vintage art work, tapestries and furniture along the way. The room was ok. I would not describe it as deluxe however. It was a reasonable size. The furniture, albiet vintage, was rather run down. The bed was a tad on the small size, definitely smaller than a double. It was however comfortable. The bathroom was excellent. Very modern and spotlessly clean. There was a wedding on during our stay which meant it was slightly noisy but it did not effect our sleep or stay. Evening meal at the restaurant was lovely. We have been before and it was as good as last time. However there was a slight wait and a little mix up on our drinks order. Prices are fantastic and the food is locally sourced and delicious. We ordered breakfast to be delivered to the room in the morning. There is a small £3 charge for this and it was well worth it. Some items were missing from what we had ordered on the door card but we did order quite a lot. We would definitely return but would probably upgrade to a premier room or one of the newly decorated suits. We spotted one called The Lily suite which was absolutely gorgeous. Thank you for a lovely stay Beamish Hall.

"Mum's 90th Birthday Party"

5
28/03/2018

Many thanks to all the staff whose professionalism and first class service shone out on this very important family occasion. The food was excellent, it all arrived together, it was hot and beautifully presented. The drawing room we used was absolutely ideal. The table setting was an expanse of white linen and the table setting was expertly achieved. Very friendly staff, lovely emails and we felt it was a very personalised service. Well done to everyone....you excelled!

"Great wedding, not so great rooms"

3
25/03/2018

We attended a wedding here at the weekend which was wonderful. Had a lovely breakfast on the Saturday morning however Sunday was not so great. I had the eggs and soldiers and the eggs were hard boiled not soft boiled. Same for others at our table who had poached eggs. They were all hard. The room we had was very small and not enough space to spend any time at all in the room. Seemed to have only a 3/4 bed rather than a double. Our parents had a superior room and had a huge issue with the heating in the room. Far too hot and they couldn't turn it down. Couldn't open the window and therefore had to have a very uncomfortable 2 nights sleep. Was told by reception some of the rooms heating is on the same circuit as the actual hotel and therefore not adjustable. Another point is the very poor or should I say none existent phone signal. The WiFi was also inadequate. Overall we really enjoyed the wedding however feel the hotel itself needs serious attention.

"Lovely surprise night away "

5
25/03/2018

We stayed last night as a surprise. We were greeted by 2 lovely ladies on reception. We stayed in the lily room which was amazing. We phoned to reception and requested a bottle of prosecco which came 5 minutes later. We had dinner in the stables restaurant which was beautiful. The service was great and the food was gorgeous. I can't complain at all. There was a wedding on so the music didn't stop until 12am but that wasn't an issue. We had breakfast in the Eden room and there was plenty of choice. Food once again was lovely. I can't wait for our wedding here in 2 years. Well done beamish hall the staff are very helpful and polite.

"Good if you're part of a Wedding Party"

4
25/03/2018

Beamish Hall is a Wedding venue, catering for up to four Weddings simultaneously in a huge 13th century Manor House. It has 44 bedrooms which vary enormously in size. We had a deluxe room for two nights which was huge. Originally though we were allocated the same class of room which was quite tiny, less than half the size. Luckily we managed to agree a move with reception. The charges are very dependant on what's happening, we were lucky to book well in advance and paid £208 for two nights bed and breakfast with dinner on the first night. Others at the same Wedding had to pay a lot more, presumably as it fills up charges increase. The venue clearly hasn't been designed as a hotel and the rooms are spread out and some a long way from reception. There is a small lift but even if you're on the same level there are lots of stairs to climb and descend before you get to your room. Not recommended if you struggle to carry your suitcase. The Wedding discos go on until midnight and they try and put guests in the rooms above. We went to bed at 11:00 and it was really noisy. Despite the size of the room the bed is just a standard double with period furniture. There aren't many plug sockets meant my Wife couldn't use straighteners next to the dressing table. The shower is over the bath and had poor water pressure. My Wife has long hair and it took her ages to wash it. Breakfast was lovely and the dinner in the stables restaurant behind the hotel was really good. They have their own micro brewery which produces some fantastic beer. If you like real ale it's worth getting your drinks here rather than in the Wedding bars that just serve standard keg beers, cheaper too ??. The hotel has five Premier rooms, generally used as honeymoon suites but looked amazing, huge jacuzzi and separate shower. If I came to a Wedding there I'd definitely stay. If not I'm not sure, I'd be nervous about the noise and the room I'd get allocated. Unless I managed to get a deal on a Premier room.

"Winter festival"

3
21/03/2018

Love this hotel and its location but was so disappointed at the winter festival as it is now ran by an events management company and they have totally spoilt it It was overpriced and not enough staff to accommodate the amount of people there Twenty minute wait to get served at the gin bar and not enough seating in fact no seating as some people cannot stand for nine hours have attended this event about 4 times and always stayed at the hotel but unsure about returning

"Beamish Hall hotel"

5
19/03/2018

Just got home from a very enjoyable night stay at this hotel, On arriving at the hotel we were welcomed by a very nice member of staff, we had booked a 1 night bed n breakfast stay including brewery tour , Checking in was very quick,we were given our key and directed to our room, We found the room to be a very nice, homely room , everything was provided to make our stay comfortable, tv, easy access Wifi, kettle milk, sugar, coffee n teabags, I am not a beer drinker but my husband enjoys a pint of craft ale so that is why I included the micro brewery tour in our stay, I must say I found it interesting , all the staff in all parts of the hotel are very friendly and helpful , Stables bar was warm n comfy, After a good night sleep , we went for breakfast , we were shown to our table where we had a lovely view of the grounds, breakfast was pipping hot , staff again were very friendly and nothing was to much for them , checking out was quick, Would highly recommend a stay at this hotel,,,, we will return ,,,

"Great Cosy Room"

4
19/03/2018

Lovely big bathroom with top quality heavy bedding made the overnight stay very enjoyable. Set on its own grounds with its own brewery and lovely restaurant and bar to the rear which many could miss. Lovely and friendly staff.

"One night break "

5
17/03/2018

Cannot say enough about this hotel. Staff friendly, room comfortable with everything you could need, bed very comfortable and ensuite very luscious and clean. Breakfast amazing. Cannot wait to return.

"Lovely afternoon tea"

4
16/03/2018

Visited recently with my elderly mum and aunt with 5 in our party. We had a lovely afternoon tea which was as delicious as it looked. We had a choice of sandwiches and then two triple cake stands packed with a variety of cakes. The staff were friendly and helpful and gave us boxes to take home what we couldn't eat. Unfortunately my mum and aunt found it very difficult to get up the 7 stairs to the Eden tea room. It didn't spoil our visit but if I take them back I will ask if we can have our afternoon tea on the ground floor. The lift was also a long walk from the tea room for the two elderly ladies. A wheelchair user would not be able to get in the tea room. I do recommend beamish hall for afternoon tea but if you have anyone in your party with limited mobility you might want to choose somewhere else.

"Coach trip "

5
12/03/2018

Excellent place to visit beautiful hotel excellent staff looked after us well on our visit fantastic food and quality food good prices and great service would highly recommend it to anyone who wants a good day and night out

"Typical Best Western"

3
03/03/2018

This hotel could be so much more. It's a typical Best Western Hotel in that it just feels like it needs some investment when it comes to bedrooms and facilities. The shower was so small it was virtually impossible to move in it. However on a very positive note the food was very good. In fact the breakfast and also the food and bar at the stables were the highlight of the visit. A lovely setting with good food but the hotel could be better.

"Exceptional food, some issues with cleanliness.."

4
28/02/2018

Beautiful setting and grounds! The entrance was stunning and the building grand. We had an evening meal in the stables restaurant which was delicious, the staff there were very welcoming & friendly. The service was very efficient. The room lived up to expectations with antique furniture/decor in-keeping with the feel of the hotel. The only negatives I can mention would be the cleanliness, unfortunately the bathroom wasn't as clean as should have been with hair and dirt on the floor, dirt on the toilet seat and some black on the shower tiles. We also struggled to get any cold water from the bathroom tap. There were some areas around the hotel where mould could be seen, some wear & tear..could use a little TLC. Overall our stay was lovely and breakfast service was also high standard.

"Afternoon Tea"

5
27/02/2018

Went for afternoon tea, staff were really friendly and professional and happy to go the extra distance as it was for a birthday. Food was excellent and the tea room was very welcoming. Would definitely recommend to anyone.

"Top Marks Beamish Hall"

5
26/02/2018

My niece got married at Beamish on Saturday,,and I have to say they did a splendid job everything went like clockwork the ceremony was lovely,the reception was great the food was delicious and served hot and the table service was really good, I stayed overnight as did my brother and his wife our rooms were lovely the beds very comfortable, on Sunday morning we went down for breakfast and we had one of the best "full English" breakfasts all freshly cooked (none of these hot dishes were the food sits turning leathery ) my poached eggs were perfect and the bacon sausage and black pudding was really tasty, I think they must source it locally. Would definitely recommend this hotel for any function,and for peaceful stay in a lovely location

"A hotel in a fabulous setting"

4
23/02/2018

As a Best Western member we stayed here for three nights and was not disappointed. The hotel is a former stately home and in recent years has been operating as a hotel. It is in a lovely countryside setting, near to Beamish Museum. We stayed in room 205 overlooking the front of the property and we had bed and breakfast there. The dining room is fabulous and the waiting staff very pleasant. The breakfasts - there is plenty of choice and quantity whether you want a continental style or full English breakfast. Always cooked well. We dined once in the Stables restuarant on our last night, which is attached to the hall, and had a lovely meal in very nice surroundings. If you are interested in beer, they do have a beer brewing section to visit. Our room was quite large and warm (great as it was February). We should have chosen a king sized bed (like we have at home) though as the double bed was small and the mattress quite hard. Nevertheless it was clean and had a nice bathroom with shower. Could have had a bigger television though as the one in the room was quite a pathetic size and not much bigger than a computer screen. The hotel was very quiet and the grounds outside very nice. On the site also there is a "rope" activity, for those who like a bit of an adventure.

"Christmas Day Lunch"

5
18/02/2018

Booked for 25th December absolutely outstanding .Booked winter rooms the decorations and room was beautiful just made the setting amazing .The canapés were plentiful and always at hand waiter service. Presentation was fantastic making the food inviting and tasting just as good ! I was a little apprehensive booking Christmas dinner as my hubby always comments when lovely presentation little portion but no fear of that even he was happy and struggling by the end to complete all course. Final to end the magical day farther Christmas arrived fantastic !!

"Lovely night away - room 210"

4
18/02/2018

After purchasing a Groupon for evening meal, bed and breakfast, we looked forward to our night away at this lovely hotel. Check in was quick, receptionist very welcoming and friendly. Our room was quaint, smaller that expected, but clean and smelt lovely. Our on suite was larger than expected and clean. The view from the window was a total let down, looked over roof tops and flat roofs. Three course dinner at the stables restaurant was lovely, staff very friendly and welcoming, our meal was very tasty the corn beef starter was my favourite. Had a decent nights sleep, the bed a little bit soft but comfortable. The room did become very warm even with heating off. Breakfast in the Eden room was lovely, staff very welcoming and ensured you had everything you needed. Had a lovely night away, at a lovely hotel, think next time would ask for a room upgrade, to ensure a nice view from the window, making the visit even more enjoyable.

"A charity event"

3
14/02/2018

I cannot comment on the accommodation as we did not stay. The hotel is sumptuous but do not park your car in the dark, or you'll have your highly polished shoes covered in mud. Renewing the car park area may be part of the renovation. The banqueting Hall is quite a sensational venue and the constant wall panelling warm and inviting. The dinner was a three course set dinner with a chicken dish as the main course, which was very good as were the vegetables that came with it. The soup to start was a delicious butternut soup with standard croutons. The service was immaculate, with four staff attending my table and four plates being served simultaneously...a good professional touch. The waiting staff were not exactly phased by my request for a doggy bag, but I was made to sign a disclaimer...a first!.... If I'm passing I probably won't call for a drink..at £4 75 per pint it's a bit rich for me, besides which it isn't exactly the sort of place one would call in on.

"Loved it"

5
12/02/2018

Got this as a present only stayed one night but we really enjoyed it. When we arrived we checked straight in and headed for our afternoon tea which was really nice and quite filling(we had to take some away as couldnt finish it) we didnt dine in the hotel we went to the shepard & shepardess just up the road ( gorgeous & massive portions) our room was lovely and very clean, bed very comfy too. Went for breakfast in the morning which was very good. Will definitely be returning.

"Great Building, Good location, very much enjoyed"

5
06/02/2018

We only stayed for one night and wished we had stayed longer. Good service , fine food, a little tired at the edges but well worth the visit. Car Park very convenient, ground extensive and good for a pre breakfast ramble.

"Beamish amour-propre"

5
02/02/2018

Fantastically located on the door step of Beamish Outdoor Living museum, Beamish Country Hall is a posture of grandeur which it subtly promotes. My wife and I spent a two day break at Beamish Country hall and were marvelled at the authentic presentation throughout its buildings in including the stables restaurant with its warm welcome and excellent food not to mention the fine Ltd be of real ales on offer that are brewed onsite. The most notable and takeaway memory we will leave Beamish Country Hall with is the High standards displayed by all the staff, pleasant in their demeanour and bustling with pride for Beamish, Durham and the North East of England, it was evident the pride they have for their roles as hosts and the NE. Huge mention for Kieran who took us around the Brewery tour with knowledge confidence and wit, spending time delighting us with local folklore . We'll be back Alan & Elma

"Ok"

2
31/01/2018

We decide to book just after the New Year. . Was very disappointed. Twin room was to small for 2 people , and was not that clean, paint splashes in the bath and stains on walls. Bed linen was lovely 5 star. But it was claustrophobic . Stables restaurant was ok, but would only give it 2 star. Very quiet , not a place to go if you want fun. The Wedding venues are beautiful . Over all, perfect for a wedding venue, but a romantic weekend . I would give it a miss. We left after one day. as we were bored , half the Hotel was closed .

"Excellent stay "

5
31/01/2018

We have just got back from a two nights stay at this lovely country house hotel. The furnishings are in keeping with the age of the hotel. Our room was very comfortable on the ground floor. With tea/coffee making facilities all Ringtons including the biscuits. Toiletries in the beautiful bathroom. Breakfast was excellent, continental or full English this was taken in the lovely Eden room on the first floor. Staff couldn't do enough for us. We had evening meals in the Stables restaurant which is outside of the main building. The food was again excellent. The have a good bar and as they have a micro brewery plenty to choose from. The hotel is just a few minutes drive from the excellent Beamish open air museum. Mobile phone signal wasn't good but each room has a land line so not out of touch if needed. We would definitely recommend.

"What a great weekend. Staff so friendly."

5
29/01/2018

Went to the winter music/beer festival. Stayed 3 nights. Have previously stayed at the hotel. The hotel staff are so friendly, really makes the stay brilliant. Many thanks to all. They even gave us a surprise bottle of bubbly due to our anniversary. This was brilliant. Near to Beamish museum and not too far from Durham, so the hotel has a great location. If you are thinking of going up to the area check out any offers they have at the hotel and also any events they may be putting on. The music/beer winter festival was excellent. Very well run and such a great atmosphere. Again many thanks to all the staff, especially Kim who served us at breakfast and started our day off with a good laugh.

"Afternoon tea"

3
27/01/2018

Visited beamish hall for afternoon tea. It was my nans 70th birthday so I asked if they could put candles in the cakes which they did and it was lovely. They even sang happy birthday to her. The food was mediocre for the price. However the customer service was brilliant and the staff were very attentive. Pauline the waitress was fantastic and cheery, it really made our visit.

"Relaxing break"

4
24/01/2018

The hotel was lovely and warm throughout our two night stay. We booked the stay with breakfast included. Our room whilst small was clean and warm although it was the smallest double bed I have ever seen. If my husband and I were a little more full figured I doubt if both of us would have been able to get in it. We soent a day at the wonderful open air Beamish museum which is 3 minutes away. Both night we ate at the stables restaurant and enjoyed the ambience and food. Service was very good. The only thing that was a bit weird was that on the second morning the breakfast menu was not available as it was on the previous morning. Some problem with the kitchen we were told. The usual continental breakfast was available as was a selection of hot items in heated dishes which one could choose from, but only scrambled eggs was available.I was a little upset as I was looking forward to the Eggs Benedict but no choice was available we were told. But then a guest on a table near us asked if she could have the smoked haddock! and even told she could have a poached egg on it.! Why one choice for us and obviously another choice for others! Not happy and this unfair treatment would stop me ever going again.

"Shocking Customer Service Skills"

1
23/01/2018

My son and I went to a "Santa Sunday Lunch" event here back in December, first impressions are great walking around the hall whilst making your way to the venue room. However when you think of a festive event like this you expect to see a festively decorated area which was not the case, the whole setup looked very cheap but i still had hope for the food and Santa of course. The starter came out which was freezing cold and people were restless at this point (it had taken a while), next came the main which was a roast but it was literally the most bland roast dinner i had ever had in my life and after speaking to others it appeared that most of the room was of the same opinion. My son had the choice of buffet which included chicken casserole (no one wanted that), fishcakes with Salmon which again no children wanted, onion gravy, parsnips and Brussel sprouts so my son (and most of the kids there) was not overly impressed with the choice it's not quite what children prefer in my opinion. The main event which was Santa consisted of him sitting on a chair (no presents around him, no elves, no decoration etc.) on the main stage whilst children queued to see him (see the photo). He looked as fake as you can get and handed out a 50p selection box to every child. Speaking to other guests they were of the same opinion, one family said it was even worse the year before and this year was gratis to make up for the last one, it was safe to say they will not be returning either. I later complained and received a response from Christiano, basically saying they offer great value for money which yes i am sure they have to say. I was offered a token gesture, which was not much but better than nothing.......that was 40 days ago. I did complain again and was assured it would be taken care of but still nothing and it just goes to show that their organisational skills are shocking and also the customer service aspect is lacking somewhat with little or no complaints escalation procedure in place. I did ask Christiano to speak to someone more senior as it's clear he is out of his depth with no response again hence why i thought i should write a review to outline my woes.

"Friends wedding "

2
23/01/2018

We stayed the night for a friends wedding, the room itself was lovely but when we went to bed that night we found out that we had no hot water to our room. We tried the shower again in the morning and it was still running cold. We then went for breakfast which was nice but being a veggie I struggled with the breakfast due to items being unavailable from the menu. When we checked out of the hotel the lady at the front desk advised that half the hotel was without hot water, I can't understand how a hotel of this size could allow this to still be outstanding in the morning for guests. I work in the mechanical and electrical division and that's what on call engineers are for. I have contacted the hotel on several occasions to complain as we were not offered any form of recompense due to this issue - to date I have not had a reply.

"Overnight stay"

5
23/01/2018

Stay included bed and breakfast with three course evening meal. Room filled with furniture to match the grade 2 listed building. Ensuite modern to a high standard. Evening meal excellent to a very high standard and a good choice. Breakfast portions very generous and high quality ingredients used!! Overall the Winter break I would highly recommend and will visit the hotel again in the very near future.

"If only they hadn't changed it!!!!"

1
23/01/2018

I have been coming for a few years now to enjoy the Afternoon Tea at the Movies, and we have always had a great time, with amazing triple decker sandwiches, that you get to choose from a menu (we always get one ham and one beef to share), so filling and delicious, making up for the not so fabulous cakes - but this was never a problem! NOW THEY HAVE CHANGED EVERYTHING! At our recent visit, we waited at the door to be seated and noticed that the normal Christmas Hats weren't on the table - ok, we understand cutting costs, but to what extent we did not realise. We were then seated on a table with two other parties! So we had to share our precious catching up time with other people. now i'm not against other people but never before have i had to share a table when going for afternoon tea, how can you speak freely and have private conversations within your group when you are all too aware that there are other people hearing your every word. Not to mention that we had to interrupt the other parties to 'pass the milk' for our tea etc. We were then presented with a selection of finger single decker sandwiches, we weren't even asked if we had any allergies etc, and these were a far cry from the delicious ones we had been used to. The cakes were still average, and we both came away hungry! I have been told that the change is permenant and they have increased the price from £17.50 to £25!! so for an extra £7.50, you are getting less food which is much less desireable and having to share your table with other guests. That's a huge increase in the profit margin, but unfortuantely at the expense of us not returning and i'm sure many others, as the experience has been completely changed! Such a shame as we did love going there!

"relaxing stay"

5
15/01/2018

what a fabulous place. so idyllic yet close to places to visit if you want. the hotel is next door to the beamish museum. fantastic room, warm, cosy and huge! the bathroom was so clean, it sparkled. (although the cistern dripped all night). the micro brewery on site was a plus, and the food in the stables restaurant was lovely,but we were told that three dishes were off the menu, so it was a bit limiting. that said what we had was very tasty.there is a small area where you can buy locally made crafted goods, that was interesting. we needed a rest and peace and quiet, this place delivered. we WILL be booking again.

"Mr l mcpherson "

5
12/01/2018

We recently sayed for 2nights 2nd & 3rd jan in a superior room were quite disapointed as the jacusi bath we seen in hotel pictures was a large double jacusi we only had a corner bath with jets in it.also in our room number 101 we didnt even have a sofa and table as per pics again. The breakfast on both days was inedible as bacon exc was so over cooked we did complain after the first day but it didnt change the next day . We did report to reception on check out but heard no more.on top of this when leavin we noticed the the pic we had seen were of the room next door . Very disapointed as this was our treat after working all thtough xmas. Rather expensive @ 147 pounds per night for something not very specisl at all . 50 pounds of this for a breakfast that couldnt be ate. Good luck to anyone else hope they like continental breakfast.

"Afternoon tea is perfection!"

5
11/01/2018

I have visited the Eden tea rooms twice for afternoon tea. First time with family and second with my friend. Both times were delicious. Good price for the quality and amount of food you get compared to overpriced afternoon teas with less. Customer service is outstanding, 2 different ladies I think who served me on both occasions couldn't do enough for us. Would definitely recommend coming to Beamish hall for the afternoon tea, lovely afternoon.

"Birthday treat"

5
06/01/2018

Stayed at this hotel for my birthday . We Have stayed here before and always had good service , food and room . All the staff are professional and welcoming including housekeeping , cleaners to the gardeners . We will be staying again some time in the future maybe in the summer. When we can afford it . The hotel is pricey to stay , but drinks and food are on par with any other restaurant or hotel . The bonus of our stay was that they have kept up with the decor of the past , which some hotel ruin with adding too many modern things . If you want smart modern all the gadgets etc this isn't the hotel for you . Just remember those hotel are ten a penny , this hotel is not .

"Great setting "

4
04/01/2018

Lovely hotel in a great setting. Was on a deal including a meal in Stables restaurant. The meal was ok - nothing flash - tinned soup but good beer. Well worth the money tho for a post Xmas trip ...close to the wonderful Beamish Museum whereupon you get 25 percent off

"Afternoon tea treat"

4
03/01/2018

Another lovely afternoon tea treat at Beamish Hall. Nice mix of sandwiches though there could have been more filling in them. The lemon drizzle scone was a first and very nice, cute fruit tart and so many cakes we had to take home goodie bags! We've been twice so far and will definitely return!

"New year two da6 celebration"

5
03/01/2018

Visited beamish hall for a two day stay away with family to see the new year in. I must say it is a beautiful location and building . Rooms beautiful and clean. Staff were wonderful , very accommodating , nothing was too much trouble . Thank you Beamish we will be returning . From a very happy family.

"New Years Day Treat"

5
02/01/2018

We stayed for dinner bed and breakfast on New Years Day. Fantastic stay staff were excellent great people skills. The room was cosy and the hotel was fantastic. All meals were very appertaining. Would recommend spraying here to everyone. Thanks again

"Stunning hotel"

5
01/01/2018

What a beautiful hotel , staff were lovely and friendly , nothing was too much trouble , lovely rooms , food in the stables was lovely and again staff were great . Stunning surroundings , can't praise this hotel and staff enough . Will definitely return .

"Quick stopover"

4
27/12/2017

We stayed the night before collecting our dogs from the sitters after our month long honeymoon. Stay was nice enough. Room was clean and compact. Was woken around 2am by someone in the room above moving what sounded like furniture. Obviously this isn't the hotels fault and I didn't complain. I do wonder what they were doing above. I slept well otherwise, even though the room was very warm. Breakfast was nice. Staff were attentive. Nice little stop over after a lot of travelling.

"Christmas afternoon tea"

4
26/12/2017

My friend, my son and I visited for afternoon tea. The tea rooms were very quiet with only two other tables but it was a week day. Staff were pleasant, and service was OK. They were very accommodating to my three year old, who happily ate the salmon sandwiches! Lots of food and good value for money.

"Xmas night"

3
23/12/2017

we were a group of 12 and at check in I was asked for remaining balance that had already been paid in advance.Reception staff seemed to lack customer service skills in handeling this situation They made it look like my error not theirs. I later returned to reception and it was different staff who where very helpful they even organised wine for our table at the Xmas night as an apology. Rooms are very small we overlooked a roof, Bathroom looked nice but shower not very good too hot could not turn temperature down. Breakfast was excellent and all staff where very helpful and friendly.

"Christmas afternoon tea at the movies"

1
23/12/2017

Three of us booked for afternoon tea at the movies The room was very hot. The tables were crowded The cup of tea came about 15mins before the food,so was cold by the time the food came It would have been better to have had teapots We were very disappointed with the sandwiches,they were not as nice as the normal afternoon tea. The cakes looked nice but tasted awful Too many sweet cakes The scones were very mediocre Why not have a cheese scone . We were sitting nearest to the screen and had to look up to see the movie, which isn't a comfortable position The chairs were very uncomfortable also. I don't think much thought was given to the comfort of the people there. We found this a very disappointing afternoon and would never go again I also think it was poor value for money

"Shame On You's Disgraceful"

1
17/12/2017

Daughter Booked This Hotel In Error For Grandparents For Christmas So Her Grandmother Could See Her Brother Who She Has Not Seen For Years Bearing In Mind They Are In There 80s So Misheard Name Of Hotel Which Was Supposed To Be Beamish Park Not Hall Rang Hotel 10 Days Before Room Was Booked For Which In My Opinion Is Ample Time To Rebook The Room Room Cost £79 Refund Off Hotel After Cancelling £29 So Hotel Charge £50 To Cancel Shame On Them The Word GREED Spring To Mind

"Great stay"

4
16/12/2017

We had an overnight stay at this hotel recently whilst attending the Christmas evening at Beamish. Reception area was lovely and we were checked in quickly. Our room was lovely, if a little cold at first but soon warmed up. We ate & drank in stables bar, staff here were friendly and it was a really good atmosphere. Breakfast the next morning was great &again the staff were cheerful & friendly. Would definitely stay again, the only little downside was although i'd Booked direct with best western the price I paid was £20 more expensive than if I had booked on the day - maybe a little discount off next stay or bar credit would have been nice.

"Afternoon Tea at the Movies"

2
13/12/2017

We booked for our work Christmas celebrations to attend Beamish Hall's Afternoon Tea at the Movies. This consisted of afternoon tea (usually £15 at Beamish Hall) and a showing of It's A Wonderful Life. The total cost of attending this was £22.50. On arrival I found it difficult to locate the room in this rambling building. However, when I found the room it was beautifully decorated with a wonderful tree. We were shown to our table and offered a glass Buck's Fizz, I don't drink so I was offered a cup of tea or coffee instead. We were served our afternoon tea, which was very heavy on the sweet items. The sandwiches were limited and not very nicely presented. The cakes were more interesting but all Christmas themed - lots of chocolate or fruit cake. The scones were apparently stale. As a wheat-free vegan I was served some sandwiches on gf bread which were filled with grilled courgette, onion and mushroom. They were a bit dry, and would have benefitted from some hummus. I was served some fruit salad, a plum tart and a chocolate tart. I don't have much of a sweet tooth so I had the fruit salad and the plum tart. I left the chocolate tart. After the tea they showed the movie but we were still seated at our tables on uncomfortable conferencing chairs, which I didn't like. It was so crowded in the room it was difficult to get out to the bathroom. The bathrooms were badly maintained - two of the four stalls were out of order and the soap dispensers were empty. I did not feel the event was good value for money. Drinks and food was limited (unless you have a very sweet tooth) and I left feeling very thirsty and hungry. The movie was just a DVD projected onto a large screen in the ballroom. The seating was not comfortable and the room was terribly hot. I would not recommend this event, and certainly won't visit Beamish Hall for afternoon tea again.

"Back again"

5
11/12/2017

I must say i do enjoy coming back to this hotel with the friendly staff and great food and beer. What else do you need in life. Today i arrived to a snow flurry which made the build look like a winter wonderland.

"Lovely Old Hotel"

4
09/12/2017

Firstly, the room 205 has lovely old furniture, was clean, and we had great service for both afternoon tea, and breakfast the next day. The only thing is for this time of season, December, the heating units are not strong enough to heat the room as they are a good size with single pain windows. During the day the heating unit on the inner wall would heat room, then sometime during the night it would switch to the window wall unit. We asked for a portable heater, but unfortunately was faulty. Beamish Hall, if you read this, tell your cook when a customer orders over easy eggs, the yoke should still be runny which mine were not. Also it would be better you buy good rashers of bacon, not cheap fatty ones. I love a nice breakfast, nothing fancy, 2 eggs over easy, toast and bacon and what you served was disappointing. Now would I stay again? Yes, just not in the cold season.

"Birthday break"

5
08/12/2017

We booked here for a 2 night stay as we regularly use best western hotels so we do get some good offers.we arrived half hour before book in time but had a lovely mulled wine before being given our room.the hotel is amazing such original features and our room was lovely well equipped with period furniture that made it more homely than standard hotel rooms.our main gripe is that on the second night there was a uni law xmas party all black tie and even a fairground ride hired.so even though we were not warned we did expect some noise.however at 1.20 am when these youngsters were screaming and running up and down corridor ans making so much noise any sleep was impossible, my husband gave up trying to ring reception and went downstairs.he didn't even make it to the desk as everyone was in that area either shouting or falling v over or in one case trying to vomit in a jug.so our peaceful birthday break left us so tired that after another wonderful breakfast we left for home early to r e cover.the receptionist seemed surprised we had not slept and mildly apologised leaving us a bit upset.we loved this hotel loved the old fashioned service loved the proper starched table cloths and China cups and t he amazing cooked food.but our late night experience left us shattered

"afternoon tea"

3
07/12/2017

This was our 2nd visit for afternoon tea this year,our first being in april and we were surprised at the difference in quality of the food .The sandwiches this time didn,t seem freshly made,they felt that they had been made for a while,(not fresh) and there was no choice of filling,in other words eat what you,re given or don,t eat it whereas earlier in the year you got a choice.The scones were fresh as were the sweet cakes but as it was near xmas they were xmas cake &xmas pudding selection and as we are not keen on this choice we took them home,but this was not the fault of Beamish.The tea was hot so no complaint about that and the waitress was pleasant enough.If we go back it will not be near xmas so the cakes will be a different selection.

"Uncomfortable night"

3
06/12/2017

Hotel looks stunning from outside, Nice entrance, pity lots of people were smoking in lobbyway due to bad weather, but really should have been outside. Staff never told them. Our room bit old fashioned with furniture, but still nice and clean, bathroom new and lovely.But our problem was the bed, low and narrow. Not a full size, more a three quarter size.so bit of a squash for a couple. So an uncomfortable nights sleep. We mentioned this at reception, but lady not really concerned. And as we only stayed 1 night I didnt persue it. This was room213 Breakfast very good, .

"Luxurious and Grand"

5
05/12/2017

Staff who go out of their way to be helpful. Thank you to the duty manager Adam for going out of his way too accommodate my need to access the internet on my work secure site; your thoughtfulness and anything is possible approach was extremely welcoming. A big thank you to Paul Brennan the restaurant duty manager who took the time to find the right location for me to link to the internet, the coffee and chocolate was a nice touch and showed how thoughtful you and your staff are. Beamish Hall had a wonderful charm accentuated by the dedication and thoughtfulness pervaded through the hall by all the staff. A wonderful stay where nothing is too much trouble.

"Afternoon Tea"

2
03/12/2017

Myself and a group of friends have been going for afternoon tea yearly at Beamish and each year we see portions go smaller, but this year was utterly ridiculous. Every year when we arrive we normally select which sandwiches we would like from the menu, this is ideal as we have a number of food allergies in our group with Egg being a major factor to one of our friends. Yearly we normally have the same seat at the window and do not normally need to request this until we arrive. Today we arrived and as usual asked to sit near the window in the corner, Carol went into the kitchen were a lady came out to advise this was booked and we couldn't sit there, we asked for any window seat and again we were told all booked. The duration of our stay no one sat in the seats we requested! The menu was ok the table, but no sandwiches were listed, my friend who suffers with food intolerances asked if we could select the sandwiches a gentleman said yes, but when the tray arrived we were given Egg, Salmon, Cheese and Coronation Chicken. The only sandwiches we liked were the chicken and there was only 4 small sandwiches. My friend wrapped up the rest of the sandwiches to take them home as the thought of losing £45 was too much! The cakes were plain, nothing like last year and there was no little pies or extras like we got last year. The cutlery and cups smelt of wet dogs and we have one small tray between 3 for £45.00 in total we have a small sandwich, plain scone and a chocolate cake for £15.00 each. Poor Carol was on her own with a party for a 60th as you can imagine she was rushed off her feet. Payment time and we were asked was everything okay, we said no and her exact words were that's £45 please. No acknowledgement or sympathy she clearly did no care nor want to be at work. My friend asked to speak to the manager where we waited for over 10 minutes, the manager explained the changes on the menu and apologised. She offered a voucher for afternoon tea, but just for two people and not the whole group! This just added insult to injury we declined and explained we will find another venue for our yearly gathering. It may sound petty, but you pay £15 you expect something you can actually eat and enjoy, if you are not happy you expect a little bit of common courtesy and not faced with attitude. We went to the stables and ordered Sunday lunch which was beautiful, we were talking to the manager who was wonderful and discussed our awful tea, he was shocked that we paid and the manager let us walk away unhappy. The place is going down hill and quick! Terrible portion sizes, disinterested staff and no customer care! If you have any picky eaters or food intolerances please be sure to avoid the afternoon tea and eat and the stables instead.

"Excellent Hotel "

5
26/11/2017

We had an excellent stay , we were made to feel very welcome as soon as we walked in the door by a lovely lady on the reception,we arrived at two o'clock and were told our room was ready , we had also pre-booked afternoon tea for 2-30 We took our case to the room first ,number four (we asked for a quiet room) the room was excellent,extremely large bathroom with jacuzzi bath and large corner shower,plenty of wardrobe space and a welcoming pack, We went upstairs for afternoon tea and were welcomed by genuinely lovely staff who were extremely attentive and polite but without being intrusive,the sandwiches cakes and scones were absolutely delicious and not extortionate prices , the setting was also excellent looking out over the grounds We were going to a friends wedding in the hotel that evening,again faultless service,the buffet was delicious in a wonderful setting ,the drinks prices were really good value for a four star hotel We weren't late to bed and wow what a lovely nights sleep the bed was so comfortable (in a very quiet room) Breakfast sorry for repeating myself but it was fantastic,the full English I had was delicious and again lovely staff who couldn't do enough for us All in all a brilliant hotel run by amazing staff From two very happy customers thanks very much for an amazing stay

"Excellent Afternoon Tea"

5
23/11/2017

This is one of those places in my opinion that could do with a bit of a makeover as it is starting to look a little tired but please do not let that put you off from eating here as the afternoon tea is one of the best value for money afternoon teas we have had as a family. I have mentioned previously that unlike anywhere else - Beamish Hall do an alternative savoury afternoon tea if you fancy a change from traditional. Each and every time we visit I always have this alternative as it offers up scotch egg and pork pie as part of the deal and as they are both served warm and are delicious. There is always a good choice of cakes and scones as well as the normal array of sandwiches that you tend to get at most places. The restaurant upstairs is not the most modern place to eat but the staff in particular Cain always make you feel very welcome. The service throughout was excellent as it always is and believe on the value for money scale hard to beat. We have paid a lot more at other places for afternoon tea and for that you get more upmarket surroundings but for me this is all about feeling comfortable and very welcome and the staff certainly make you feel that way. The service throughout was excellent and credit to Cain and his team who were extremely polite,helpful and courteous throughout our entire visit. So if you want afternoon tea with a twist then I can highly recommend Beamish Hall and also offers very good value for money.

"Two night stay to visit Beamish Museum"

5
22/11/2017

Booked the 2 night wine and dine deal. Our room was spacious and furnished with antique furniture. We looked out over the gardens. The bed was nice and comfy, a good night sleep was had.The hotel was clean and tidy. The whole building is quite stunning. The staff on the reception were really helpful. Breakfast was taken in the Eden Room. You had a choice of a cooked breakfast or continental. We chose the cooked option and were not disappointed, this set us up for the day ahead.

"Great place for a wedding."

4
21/11/2017

We stayed here as my wife's nephew was getting married here. The hotel is quite rambling but it has a great charm. The wedding itself was magnificent with the Garden Room beautifully decorated. Food throughout our stay was excellent. It seems a bit run down in parts but overall it was a Lovelace to stay and the staff were very friendly

"Great stay"

5
21/11/2017

We had a lovely stay at this hotel, which was also really conveniently located for our trip to Beamish museum. The hotel was clean, the room recently refurbished and the mattress really comfy. Breakfast was very nice - we had a full English but there were lots of other options (cooked and continental). The staff were really friendly and helpful. There is plenty of parking at the hotel and it was quiet and peaceful overnight. Can thoroughly recommend.

"DBB 1 night stay "

4
20/11/2017

We got a deal for DBB on a website and plan was to visit nearby Beamish Museum the following day. As advised couldn't check in until 3pm which I think is but latte but we we're allocated complimentary tickets for the Xmas Fayre that was taking place so that was a nice touch !! We paid £20 extra to get deluxe twin room it was a lovely room with good facilities!! Had ask front desk for face flannels as advised in room info booklet but staff happy to oblige!! We had a lovely 3 course meal in The Stables Restaurant as part of our deal ! Good food and large portions!! Also the breakfast the following morning was very nice plenty choice and made to order cooked breakfast. I was very pleased with our stay and had plenty contact with Susan before or stay who was very helpful with my queries. Hotel very close to Beamish Museum and receptionist can provide you with a voucher for 25% off. Would like to return at some point !

"Very disappointed "

2
15/11/2017

Visited beamish hall for our anniversary, first room we got was tiny, bed wasn't even a double more like a queen size no view out of window and was facing the hotels heating system which was very noisy. I asked for a different room which was no better still tiny, small bed. Bathroom ok. Creaky floors, no view again. And very noisy, an outside door kept opening and shutting all night long every 10-15 mins. We had no sleep at all and was shattered the next day. Carpets threadbare. We will not be returning as it totally spoilt our wedding anniversary.

"Fantastic setting for hotel"

5
10/11/2017

The hotel is an old mansion house/ stately home type configuration, going back to 13th century, I love this old buildings and enquired about its history and architecture whilst on was staying, my room was a premier room and had a huge jacuzzi bath in the bathroom which was great to use and they must get through some water in this hotel. The room was very well decorated with comfortable bed and nice decor, the restaurant served lovely food and the breakfast was excellent, the price for the room was very reasonable for what you get, would without doubt stay again.

"Bonfire Night - Let Down"

2
06/11/2017

Beamish Hall is very beautiful however i'm sad to say that this was the only good thing about tonight. This was our first bonfire night at Beamish Hall and will definitely be our last. We spent £30 on tickets for 5 of us including a £5 car parking ticket, however they only ended up checking the car parking ticket and did not ask to see our admission tickets. Even though there was hundreds of people there, there was only one burger van, one sweets van and a small nacho stall (which ran out of nachos and offered us boiled potatoes with cheese??) Queues were miles along and took us about an hour to be served. By the time we had been served the bonfire was already lit, fireworks started soon after and lasted approximately 10 minutes. The whole evening was just a huge disappointment, I could have gone to my local bonfire evening for free and saw a bigger, longer display. Will not be attending again.

"Getting a feel for history"

4
05/11/2017

This lovely hotel will take you back in time. Originally built in the 16 or 1700's, it is a piece of history. Very lovely, roomy accommodations. Nice shower & ample breakfast choices in the dining hall. Nice view from the room of the grounds below. The Stables Restaurant was where we ate our evening meals. While a little slow on service, the food was very good.

"Brilliant"

5
03/11/2017

Stayed here a few times now and always had a pleasant stay. Room was comfortable and spacious. Food (at the Stables) was excellent, so too the beverages (of which we sampled many). Service was great, always happy to help.

"Afternoon tea"

5
29/10/2017

This review is for Afternoon Tea only. Three of us arrived at this beautiful hotel where one is getting married next November. The room where tea is served is so stunning the tea you can choose from 3 different menus we all choose the same. The presentation, standard, value are all excellent. Staff professional, polite, experienced and welcoming. All in all a brilliant afternoon cannot wait for the wedding and over night stay.

"Disappointed "

2
24/10/2017

Booked for 1 night as a treat at the hotel room smelt like smoke when we got there.. the carpets are thread bare on the stairs and I had to take the cistern apart as the toilet wouldn't flush!! The room itself looks gorgeous but the duvet was thin and cheap and the sheets were rough. Not what I expected for the money.

"Better than Average"

4
20/10/2017

We stayed here for 2 nights for the cricket at Chester-le-Street. When I phoned the hotel direct I was told they were completely full. However,surprisingly, I got a deal for the requested nights through Superbreak with a superior room and including a first night dinner . Dinner was at the Stables restaurant -friendly service but below average food. Room was good ,though the hotel can be noisy with wedding parties ! Breakfast was the best part of the stay. Would I return? I have booked cricket tickets for next year but reserved accommodation elsewhere.

"afternoon tea"

5
18/10/2017

four of us went for afternoon tea to celebrate my mum's birthday and my grandmas 90th birthday. first of all a huge thank you to Suzanne for helping with the lift and the wheelchair, and thanks to Kim for her impeccable service. afternoon tea was a delight, loads of food, so much that we boxed some to bring home, everything was so fresh and there was loads of choice, will definitely be back again

"Beamish hall hotel."

5
17/10/2017

This wonderful hotel is situated in parkland. The staff were all excellent and so friendly. The room was as expected, clean and tidy with the facility to make a hot drink. Biscuits and bottles of water are also provided. The bathroom was spotless with lovely large towels. We enjoyed a very good meal in the Stables restaurant, where the price of the drinks were very reasonable.

"The Stables bar and restaurant "

5
17/10/2017

My review is of the above. This is a hidden gem set in the Durham countryside. The Stables bar is annexed to the main country house hotel. It is full of character and also has a nice outdoor seating area. The staff were pleasant and attentive and we enjoyed very nice meals from an excellent menu. All in all a very nice outing.

"One of the best"

4
12/10/2017

Stayed here with a large group from a national car club. Very nearly everything about our stay was really good. Some of the bedrooms are really impressive and some of the group had these, we stayed in a smaller double room but it had everything we needed with a large bathroom and shower room. Everything was clean and comfortable. Every member of staff we met were polite and friendly. Every meal we had was enjoyable, and that includes breakfasts and also the evening meals in The Stables Restaurant. We attended a Saturday evening group dinner in one of the hotels function rooms and can honestly say it was the best group dinner experience I've had for both food and service, each person at a table being served their correct choice of menu at the same time by a small team of waiters. A well timed precision manoeuvre in itself! The only criticism, which is way I didn't give a 5 rating, was that our bedroom carpet was not vacuumed during the whole of our six night stay - management please note - otherwise the bedroom and bathroom were spotless.

"after noon tea"

4
11/10/2017

after been told how lovely beamish hall is and how palatial the building and surrounding are we thought we have to try it out the grounds and outside building and surrounding are lovely it's not till you go inside that you see how tired and in need of an update this hotel is the carpets are' threadbare and full of hole's the paintwork is marked and chipped the ceiling in the large Eden room I think it was called is all damp and in need of a good painting and cleaning the curtains were very dirty far from being palatial the staff wernt very helpful when asked werr to go all you got was up the stairs and it signed from there but with my 86 year old mother we needed a lift and again when asked all you got was its down there But getting back to the afternoon tea the food was of a very high quality a good choice of sandwiches and cakes and plenty of choice of hot tea and coffee

"Team building day"

4
10/10/2017

We had our team building day which included lunch and the High Ropes. The food was very nice. Some of my colleagues had fish and chips and the portions were very generous. I had salmon in crusty bread which was served with chunky chips and was very tasty. Some of us has tomato and basil soup which was delicious. The staff were polite. The High Ropes were very exciting and very challenging and great fun. I was petrified as I am afraid of heights, however the staff were great and I impressed myself. You gotta try it.

"Lovely surprise "

4
10/10/2017

Booked here as a last minute night away. I didn't think it was going to be as lovely as it was. On arriving the place is beautiful. Our room was amazing, we had a gorgeous meal at the stables+breakfast the next morning, which was also lovely. Can't wait to return x

"Enjoyable stay in beautiful surroundings"

5
07/10/2017

The hotel is a mansion set in beautiful grounds. Our room was a good size and had antique furniture. The view from our window was beautiful.The room was well equipped with TV,clock, iron, hairdryer and coffee and tea making facilities,biscuits and still and sparkling water. The bathroom was clean and had a shower over the bath and shower gel etc. The bed was comfortable but only a double and we are used to kingsize. We were staying as part of a group of 40+ and so had our food in a room adjacent to the bar.The food portions were large and the food was excellent. At breakfast the portions are also large and enough to keep you going all day. The bar in the hotel is has a wide selection of drinks. The hotel has a micro brewery and the beer is very good. The staff are very helpful and make you feel welcome. We really enjoyed our stay.

"I rarely give an Excellent"

5
05/10/2017

This Hotel has it all, your first impression is of the stately wrought iron gates and the driveway flanked by manicured lawns then you hear the crunch of the gravel as you pull up to stunning 13th century architecture of the hotel. As we checked in the staff were warm and friendly and our luggage was whisked away to our room. Our room was spacious, luxurious and quiet. The breakfast room was well designed so you did not feel as though you were too close to your fellow guests. It seems funny to describe a "Geordie" as genteel but the breakfast room staff were just that, well mannered and polite. We ate in the dining room and the atmosphere was lively, the food was excellent and the wait staff were very patient with our group. We sat down at 6pm and left around 10pm we had such a great time. We will most definitely visit again. Added bonus is the proximity to Beamish Museum.

"short break"

5
03/10/2017

Found this to be a great place to stay The staff are wonderful and friendly. Set in its own grounds it is a peaceful place to stay. It is a place to stay and lots of places to visit Beamish Museum is close and if you drive Hadrians Wall and High Force Waterfall are worth a visit. Spectacular scenery if you like walks Causey Arch is a lovely walk and not far from the hotel

"Another Rally venue"

5
03/10/2017

We held the Pennine rally for the Riley club at this hotel and they coped well with over 30 couples either staying with them or requesting meals. The club dinner was very good and run with military precision, so we all received what we had ordered and the food arrived well presented. The staff were friendly and helpful, the beer didn't run out, their coffee was some of the best we have drunk on these rallies and our room was comfortable. The grounds looked attractive, but due to the inclement weather we didn't venture far from the front door!! We opted to eat all evening meals at the hotel rather than foraging afar and found the chef very obliging in making variations to the menu.

"Great for a break, taking in Beamish outdoor museum"

4
02/10/2017

Staff were efficient and friendly. We booked an offer via Travelzoo that included an impressive afternoon tea in this former Georgian country house. Sandwiches were excellent and the cakes looked amazing, although some were a touch on the sweet side for me. Contrary to a recent review, everything other than the bread is cooked on the premises. Our room was adequate although quite a distance from reception with numerous stairs, so anyone with mobility issues should check their room location.The adjacent Stables Restaurant, which provided dining with excellent food, has an attractive outdoor courtyard, Beamish Museum was 20 minutes uphill walk away. From the hotel we obtained a discount voucher off the entrance ticket, which expires in a year. Took 2 days to look around as so much to see.Thoroughly enjoyed our break and would return.

"Beamish Hall"

5
02/10/2017

We stayed at this hotel in September 2017.The reason I wanted to visit was because I had lived there as a child so it was a bit nostalgic. Beautifully kept and presented. Staff were very efficient and friendly. Our room was fantastic, huge with a four poster bed and a huge bathroom. We had dinner at The Stables restaurant, which was very different from the main hotel and we had to go across a courtyard to get to it which as it was raining was a bit inconvenient. However a warm welcome in the restaurant soon cheered us up. Young and very helpful staff who couldn't do enough to help. Food was delicious. The stables also houses a micro brewery so good choice of beers. A really enjoyable stay.

"Family get Together and Visit to Beamish Museum."

5
27/09/2017

Had a couple of nights here for a family get together and a visit to Beamish Open Air Museum. The rooms were oldy world, but well appointed, with a ridiculously comfy bed. The Stables Bar and Restaurant was an absolute delight. The staff could not have been more friendly and helpful. Thoroughly enjoyable and highly recommended!

"Disappointing Stay"

3
23/09/2017

This was a disappointing stay from check in to check out. When we checked in we were asked if we wanted help with our two cases. My wife said "that depends on where our room was". We were told there was a lift so we declined. What we were not told that after getting out of the lift we had to negotiate a flight of stairs and a couple of short steps both up and down, not forgetting the long corridors. Having got part of the way, I gave up, and left the cases and eventually found our room 219. I phoned reception and explained that we could not carry our cases further and were asked to return to see if we could change our room. This we did and were put in 109 a short walk from the lift. The lift was far too small for a hotel this size as it just about fitted us and two cases. The inside door of the lift closed so fast, I nearly lost my arm. We were eventually reunited with our cases! I would have thought that following my wife's comment that the 'penny would have dropped' regarding our ability to get to the allocated room. The Fire Instructions on the rear of the room door was the most confusing plan I have seen and I hate to think how anyone could leave in an emergency. Direction arrows on the maze of corridors would be a help. We had booked a table in the Stables Restaurant following a telephone call from the hotel before we left home to say that we should, as the hotel was rather crowded. based on the number of diners, I can only assume that many did not turn up as the restaurant was less than half full. The menu was different to that shown on the website. Due to my wife's strict medical diet she wanted sandwiches but these stopped being served at 6.00pm, something that was not stated online. As a result she ordered just a dessert whilst I ordered a Burger. The waiter was told that we wanted these served at the same time. After an extraordinary amount of time my Burger arrived. Nothing special considering it had taken 45 minutes. Needless to say there was no sign of my wife's dessert. This was noticed by the waiter who had taken the order and rectified. The restaurant as others have commented is not in the main part of the hotel. It is not unreasonable to expect that when it is raining umbrellas are provided from the hotel and also from the restaurant. sadly these were not, although I did see two hotel umbrellas in the restaurant after we arrived wet! We were checked out by the Front of House Manager who could not be bothered to ask how our stay was, and I couldn't be bothered to say it was very disappointing to say the least. At least if we return to this area we know where not to stay.

"A real tonic."

5
22/09/2017

We visited the hotel on a voucher deal and to be honest was not disappointed in anyway shape or form. We arrived a little early so decided to make use of the onsite microbrewery and sample a drink in the stable bar. Following this we moved to the main hotel where we had afternoon tea and this was exceptional although if I'm honest there was a little too much for us to manage but the quality of the afternoon tea along with the service was superb. We checked in and moved to our room which was clean and tidy and again to a very high standard. After a quiet evening (still digesting the afternoon tea) we had a small walk around the grounds which to be fair didn't take all that long to do and retired for the night in readiness for our next days visit to the Beamish Museum. All In all the experience was excellent, the service was superb and breakfast didn't fail to meet the very high expectations the previous days experiences had delivered. Highly recommended to all. Thank you Beamish Hall.

"A place to stay whilst visiting Beamish Open Air Museum"

5
20/09/2017

I have stayed here before and must say I like it very much The location and grounds are superb. The service is attentive and very friendly . The rooms are of high quality with furniture to match the elegance of the house and with bang up to date bathrooms The Stables Restaurant is informal with a good selection of food for dinner and with beer from the hotel's micro brewery A small downside is that you have a short walk to get from the hotel to the restaurant The Eden Restaurant where you have breakfast is an elegant dining room with friendly service provided by mostly local ladies who go out of their way to see you are well fed and watered The hotel was very busy indicating a deserved popularity

"Wedding Venue"

4
20/09/2017

Just returned from a weekend at Beamish Hall for my sons wedding. Day went like a dream and a big thanks to all the staff who made the day special. The grounds are fabulous for taking the photos in a 17th Century back drop of Beamish Hall its self. Luckily the weather behaved itself for a short while, while we go the photos done. Breakfast and the Wedding dinner were first class. Dinned in Stables Bar Saturday night and if you are in the area this place is a must for food. Booked a Premier Room, which was large and comfortable. My only complaint was that room service came the second day while my wife was having her hair done. We has some fresh towels dropped but room maid never returned even though we said we would be 30mins. So slept in the same bedding, no fresh water or tea, coffee biscuits etc and the bathroom was full of towels. Apart from that inconvenience the stay was pleasant.

"Lovely hotel!"

4
20/09/2017

We have tried several hotels in this area and this easily is the best - very reasonable and a delicious breakfast with charming staff. We just need an overnight stay about 4 times a year and this completely fits the bill.

"Very Impressed"

5
19/09/2017

Great hotel which is very close to the Beamish Museum. Beautiful building with lots of original period features and in a quiet location. We stayed overnight and had afternoon tea on arrival which was very nice and was plentiful. Wouldn't say the cakes were homemade but delicious none the less. Our room was quite small but adequate and very clean. Food and a drink in the Stables restaurant was an excellent choice in the evening and not overpriced as you sometimes find in hotels. The following morning we had a great breakfast which was cooked to order and very tasty. Overall a great experience and would definitely return if in the area.

"Beamish wild highropes"

5
14/09/2017

Excellent activity for adventurous kids! My 2 loved it. The staff were really friendly and patient and talked each child through safety then took them to the trees. It takes about 2 hours and they are supervised at all times, an excellent day out

"Great food, 'ish' service, good for the open air museum"

3
14/09/2017

I'd actually say 3 1/2 out of five. Good but not quite very good. There wasn't the option. Stayed here for two nights. We got a special afternoon tea included deal. The hotel is very easy to find off the A1. Follow the signs for Stanley then pick up the hotel signs. We had room 1 which sadly was situated opposite the laundry/housekeeping room which meant noise from about 7am. The room was spacious and the bed comfortable. The furniture, although in keeping with the country house was a little more shabby than chic: clump of wood to level the wardrobe that had a random loose key inserted into the lock (not the key for the wardrobe) to act as a handle. The inevitable cup ring stains on the dresser that had a few loose attachments plus a generous sized bedspread that was very noisy and creaky with an oversized footboard you tended to bump into. That said on the surface the room was very spacious and comfortable. Afternoon tea was generous. Although out cake tier and plates were, litterly, dripping in balsamic vinegar. This was pointed out to the chap on duty. The main restaurant is 'THE STABLES' across the court yard and is a bit more gastro pub than hotel restaurant. THE GOOD: the food. We had no complaints. We had over our stay. Tempura prawns. Terrine. The Sharing platter. Pork loin. Clay baked lamb and the belly pork. All very generous portions and tasty. Usual hotel prices apply. THE BAD: service was a little slow and very sadly the restaurant/bar staff seem very disinterested unless they are chatting amongst themselves. There is little interaction with customers and little interest or, dare I say, personality when serving you. With ONE EXCEPTION. Adam G. The others should follow his lead! Brekky was again good. Served in the main building with a great choice of cold buffet. Hot option is ordered and very prompt and generous. Staff at breakky are a stark contrast. They are pleasant, interested, engaging and attentive! All in all a good stay. A few niggles but nothing that spoilt our stay and for the style and setting it provides reasonable value for money. If in the area again I would certainly opt for this hotel again.

"great afternoon in the stables resturant"

4
09/09/2017

we called in to beamish hall while out with our dog. around the back of the hotel is the stables restaurant and bar. the We had a pleasant afternoon sitting in what I can only describe as the best courtyard I have sat in, the bar has its own micro brewery that sells a good selection of real ales. we decided to have a meal and at £5.90 for fish and chips off the lunch time menu it was well worth the money. the staff were about the friendliest ive encounted.

"Late Summer Break"

5
08/09/2017

We chose this hotel due its proximity to Beamish Museum which we were visiting, combined with some of the trip advisor feedback. This is a great venue with some fantastic period features. The room was spacious and had everything required although no A/C so a little hot one night but there was a fan in the wardrobe!. We enjoyed a great meal in the Stables restaurant and some fine micro brew beer & cocktails, all at very reasonable tariffs. Breakfasts were taken in the hotel during our stay and the cooked food could not be faulted, with continental choices available as well. Service by the staff was very friendly throughout the hotel from checking in to checking out,, including the housekeeping staff. I would certainly use this hotel again if I am in the area and there is an added bonus of a reduced rate into the Beamish Museum but maybe a shuttle service from the hotel to the museum entrance could be a service enhancing opportunity.

"What a treat!"

5
06/09/2017

Having usually stayed in lodge style hotels, we decided to splash out on a hotel the night before a visit to Beamish Museum. We managed to secure a Travelzoo deal that gave us the nights stay plus afternoon tea on arrival. Boy were we in for a treat! The staff were very polite and friendly, without being too subservient. Afternoon tea was a delight. Excellent sandwiches with no crusts! Beautiful cakes that tasted as good as they looked. 2 mini scones each and 4 other sort of cakes, plus as much tea as we could drink. We couldn't eat it all and were able to take 2 of the cakes away in a specially provided box, for when we could! The bedroom had everything needed for a comfortable stay with toiletries and fluffy towels in abundance. The bed was very comfortable and I liked the mosquito net curtains as we needed the window open all night. Even though there was a wedding on in the hotel, it's a big enough venue for it not to intrude on your visit and vice versa. We called at The Stables just for a drink and Hubby really enjoyed the on site brewed beer. Breakfast was superb. I'm not a cooked breakfast person so had granola/cereals and fruit. Again as much tea as we wanted. Hubby had the fry up all made with excellent quality ingredients and choice of how he wanted his eggs cooked. I've reviewed this hotel as mid priced but it felt like luxury. It all amounted to a treat I would love to repeat......very soon please!

"Couldn't fault a thing. Perfect! "

5
04/09/2017

Stayed for a night and it was given to us as a wedding present off my sister. She told the hotel that we were newlyweds and when my husband and I went into the room there was a bottle of champagne and a card waiting for us; my sister didn't arrange that but the staff did and I thought it was a nice touch. The room was amazing! It was huge and the biggest on the floor might I add. I want the bathroom! The jacuzzi bath was the icing on the cake. I didn't want to leave. We had breakfast in the morning which was lovely, big portions! The stay was just perfect. We stayed in room 208.

"Weekend Break"

5
04/09/2017

A lovely hotel with fabulous staff who were all so helpful and welcoming. The Stables restaurant was also first class - a wonderful weekend break whilst also visiting Beamish Museum. The room was huge and we had the benefit of a double size jacuzzi bath to really unwind and relax.

"Full of character"

4
03/09/2017

We love places with character and this hotel has it in spades. Set in beautiful parkland, it is only a few minutes drive from the entrance to the Beamish Open Air Museum. When we arrived in late afternoon, three separate functions, Including two weddings, were coming to a close, and the atmosphere became very peaceful (it was a Sunday night). Then we discovered the restaurant and bar in the Stables, which was still buzzing. There was quite a range of both real beers on tap and craft gins, but the helpful and knowledgeable young barman made very good suggestions. Unfortunately, my first and second choices on the menu were not available and what we did have was more pub food than restaurant quality. After an evening stroll around the grounds we chatted to the receptionist in the huge reception/lounge hall and he offered to show us some of the function rooms. At least a couple of these were large ballrooms, one with lovely old paneling and a minstrel's gallery. This certainly had been a grand old mansion. We had been upgraded (unasked) to a family room, which was very spacious with large, solid old furniture. Next morning breakfast was in a very large, light and spacious room, with plenty of choice and lovely service from several wonderful local ladies. We would definitely stay again.

"Beautiful hotel, friendly staff, amazing room"

5
03/09/2017

We attended a friends wedding here yesterday and stayed last night, reception staff were very friendly on arrival, wedding was fantastic and went very smoothly, the hotel and grounds are beautiful. We were originally booked into a deluxe room but as the bed was a double and we're used to a king size we upgraded to The Lilley room, and boy were we impressed. Apparently the room had just been renovated and we were the first to stay in it, it was amazing! immediately above reception with huge windows and beautiful views onto the front garden, bed was so comfortable we slept really well, and the room was very quiet considering it's at the top of the main staircase, we barely heard a thing due to the thickness of the walls and solid door, well done Best Western, we will definitely stay again!

"Wonderful Two Night Stay"

5
31/08/2017

My husband and myself stayed for two nights at this wonderful hotel for our 5th wedding anniversary. From checking in to checking out I cannot fault anything about this lovely place. We had afternoon tea on arrival which was so lovely. The Stables bar and restaurant is so lovely. We are real ale drinkers so were in heaven with the 6 wonderful real ales on from their own microbrewery Beamish. We were even given a tour of the brewery just the two of us. The staff in both the Eden Tea Room and the Stables bar and restaurant were so friendly and nothing was of any trouble. Cannot recommend this place enough and will definitely be back.

"Fantastic stay overnight"

5
31/08/2017

My husband, 15yr old son & I stayed over for 1 night. We arrived early pm and had a walk around the beautiful grounds. We were booked in to have a go on the high ropes which is also in the grounds before we checked into the hotel at 3pm. Our room was lovely although there was no bed for our son. The staff were lovely and organised for a bed to be brought up to the room straight away. We had booked a table at the Stables restaurant in the evening. The food was amazing and plenty of it, we even had a quick tour of the brewery which we are grateful to Marc who showed us around. We had a choice from a menu for breakfast, the full English was nice and plenty of extras to choose from such as pastries, cereals, fresh fruit etc. Overall our stay was brilliant and couldn't fault a thing. Beautiful setting and lovely people, would definately recommend, 5 minute drive to Beamish Museum aswel.

"Put it on you bucket list"

5
24/08/2017

Just an update on my initial review which was 2 years ago.....Absolutely no decline at all in their high standards. Front desk staff, Susan, Debbie and Christine were top drawer in their presentation, manner and courtesy, thank you very much, appreciated. Room was very good and extremely clean, bed a tad small but heyho mustn't grumble still slept well. Breakfast by their standards exceptional and hasn't faltered, thanks Pauline and other staff. Views supberb from dining room and it was interesting to watch the guy on the 4 wheel grass cutter doing his tasks, very methodical and disciplined in his work. Well done that guy. Anyway, as previously said if you want to go somewhere and indulge yourself, nook and go.

"EXCELLENT HOTEL"

5
24/08/2017

Stopped here for 2 nights with my wife. First impressions of when we drove up was "wow", the grandness of the building and the grounds We had booked afternoon tea and this was excellent. The room was a standard room, all the furniture was in keeping with the age of the building, the only negative point was that the bed was a bit small for us as we are used to a kingsize at home, if we had booked a more "expensive" room I think the bed would of been bigger. The Stables bar and restuarant are a lovely place to either relax iwith a drink in the courtyard or have a nice meal in the restaurant. We ate their on both nights and the food was fantastic ( especially the black pudding scotch egg, don't knock it till you have tried it ). There are several beers that are brewed in the micro brewery which is next door to the stables and they are all superb The breakfast which is served in the hotel was that good that we did not eat anything else till around 7 at night. Beamish Living Museum is only 5 mins away by car, that is also worth a visit. I cannot fault this hotel at all and will be definately going back. The staff are all friendly and polite and go out of their way to help you Special thanks to Yvonne in the stables for giving us a book to look at that showed the history of the house and stables. One again first class ++++++++++++++++++++

"Two star resort in four star clothing"

2
23/08/2017

Beautiful setting, friendly staff but the downsides outweigh the good. No internet or mobile phone reception without standing in the middle of the grounds.We were unfortunate to stay in room 1 a deluxe room on the ground floor, is hot as it is next to the laundry, noisy as the gravel road is outside the window. and at seven o'clock in the morning the staff had a meeting outside the bedroom door on both nights we stayed so no alarm calls were needed. The stables restaurant serves excellent food but beware even on a quiet Monday several of the dishes were unavailable as they had run out by 8.00pm, Other dishes ran out whilst we chose what we wanted and another dish had been changed some time ago but they had not bothered to reprint the menu. As a four star hotel you expect better, comfortable rooms, a wide choice of food and some way of communicating with the outside world must be a minimum standard.

"Gorgeous"

5
20/08/2017

Visited for our 10th wedding anniversary on a dinner bed & breakfast package. Absolutely lovely. We had booked a premium room with a double jacuzzi bath...the room was huge and so beautifully decorated. The staff had left a congratulations card which was a lovely touch. The meal in the stables was very tasty as was breakfast in the morning. There is a full breakfast menu as well as cereals...toast..pastries etc. All the staff are very pleasant and welcoming...nothing is too much trouble for them I adore Beamish Hall and will return soon.

"Wedding day"

4
16/08/2017

My nephew got married at beamish hall surroundings are lovely ,well kept old fashioned furnishings staff very polite we booked a room for an overnight stay lovely room very comfortable bathroom wow and bed was lovely and soft don't normally like a soft bed will be booking again well worth it

"Good with some resevations"

4
15/08/2017

Visited Beamish Hall Hotel for 2 nights as part of a visit to Beamish Museum just a mile down the road. We have visited many Country House Hotels over the years and you tend to compare as you go along. The hotel is an impressive building set in scenic grounds. Our room was second floor, spacious, dual aspect and furnished with antique furniture, quite pleased actually. Afternoon Tea and breakfast was served in the impressive Eden Room, quality and service was first class. Hotel information praises the Eden Lounge where guests can relax and enjoy the stunning views of the gardens, unfortunately the lounge was not available to guests during our visit and no explanation was forthcoming. Expecting the evening meal to be served in the Eden Room we were surprised when told that a meal could be booked in the stables restaurant to the rear of the hotel building across an open courtyard. In my opinion the Stables Resturant has been constructed to attract outside trade focusing on people of a younger age group than ourselves i.e. Young families and people attending the local Beamish Wild experience. From staying in the hotel I find the stables restaurant totally out of character with the main building. In fairness the food was good quality and served by friendly and efficient staff, however we found the experience rather similar to our local pub, fast track food, lively atmosphere, not quite in keeping with a Country House hotel. Returning to reception we enquired if there was a residents lounge we could retire to and order further drinks, unfortunately the only lounge area was actually in reception itself and drinks would have to be ordered from the Stables Restaurant. This is the only Country House Hotel we have visited that does not serve evening meals in house, does not have a residents lounge in house and does not have a residents bar in house. Would we consider returning in the future, yes, if the management improved the situation regarding evening meal dining in the Eden Room, opening the residents lounge i.e. the Eden Lounge and providing a bar or waiter service in the main hotel, these are basic requirements people expect when visiting a 4 star Country House hotel. I believe the hotel has 40 or so bedrooms and maybe the management is swayed more towards other functions such as weddings, corporate meetings etc rather than portraying the hotel as a truly Country House hotel which I find rather sad as the main building is stunning.

"Summer family break"

5
12/08/2017

This is now our third stay in this beautiful and friendly hotel . The staff are fantastic , the rooms are spotless and very well equipped . Worth the money as you get a brilliant weekend of hidden luxury .breakfast is excellent . Evening meals, can book to eat at the Stables, located within hotel but having had two poor experiences there I wouldn't rush to eat there again .

"Our Beautiful Wedding At Fabulous Beamish Hall"

5
11/08/2017

We were married here on Saturday 5th August and had the most magical day.I cannot rate this hotel highly enough.Myself and four bridesmaids stayed the night before the wedding and it was ideal.Everything was perfect.Wild and Wonderful dressed the tables with huge blossom trees looked totally beautiful.Our meal was fantastic the chef must be great as everyone thought it was gorgeous.Our fabulous photographer John Young from Durham took photos in the amazing grounds.We could not have chosen a better venue so many thanks to all concerned we had a stunning wedding at Beamish and would highly recommend it

"this place is amazing."

5
10/08/2017

We stayed here for two days, the place was amazing the room was comfy and great views from our window, staff very friendly and breakfast was excellent made to order we will be back here, so peaceful.also have to micro brewery tour was good and sampled a lot of beer at the end.We have dinner at the stables restaurant and were not diappointed the fish and chips could hardly fit on the plate there was so much and the cheese burger was excellent, also the chips were huge.

"Relaxing Country Hotel near Newcastle"

5
10/08/2017

Comfortable property next to a golf course and surrounded by parkland. The Stables restaurant is good value, but busy on summer weekends. Lots of wedding and party activity during the summer months, so ask for a room away from the Stables and open bar area. We had a lovely four-poster bedroom that was spacious. No fridge, which is disappointing during the summer months and not much space in the bathroom for two sets of toiletries, Staff helpful and pleasant overall.

"Lovely hotel"

5
10/08/2017

Just spent two lovely nights at this great hotel.Good location for Beamish museum where we spent a full day walking around,loads to see. The hotel has good bar/restaurant attached which we thought was reasonably priced for 4 star hotel.Rooms decorated in period style and spotlessly clean.Would definitely stay again if in the area.

"Very nice overnight stay"

4
09/08/2017

Stayed one night with family 2a and 2 kids. The grounds and hotel look great and it was lovely . The hotel is very nice inside - a bit of a rabbits warren - but this adds to its charm. Reception staff very nice on arrival , and when kids wanted ' more biscuits' in room - no problem! Our room overlooked the front on the hotel so was nice . Was a double room with 2 foldaway beds. Bit of a squeeze as not much room. Facilities in room good. Fixtures of room matched the feel of the hotel. Breakfast was good, service excellent. Would have been nice to have a bar in the hotel , the stables bar (which we ate in for dinner) had little lounge area for a drink . Would visit again.

"A few basic things could make all the difference"

4
08/08/2017

After receiving a strong recommendation from a friend, we decided to book up one of the main rooms on the holiday weekend. Staff were very helpful and first impressions were, this looks like a good hotel. We had booked one of the largest rooms with a four poster bed, large bay window and a jacuzzi bath. This was all on a bed and breakfast basis and we had dinner on the 2nd night. The room was impressive but no safe for valuables and even more disappointing, no fridge. We like to keep drinking water in the room and preferably cold. This is the first time we have experienced a hotel of this nature, not having a fridge. The bed was extremely comfortable, so a good nights sleep. However, we decided to use the jacuzzi bath on the third night and although the on off switch worked, the control button did not, so it bubbled away very slowly. Breakfast was excellent, table service for cooked and buffet style for continental. Staff again were excellent. Dinner was in a converted stables which surprisingly we had to leave the hotel and walk over to. It's a very short walk of a few yards but not knowing, we didn't bring jackets and it had started to rain. We were surprised that there was no covered walkway connecting the restaurant/bar to the main hotel. Food in the restaurant was reasonably priced but nothing special. Typically pub style is how I would describe it. Staff were again excellent. Not a bad stay and the setting is stunning but we expected something more which is why I can't give this hotel 5 stars. This hotel must be one of the closest to Beamish, which is only a few hundred yards down the road.

"Impressive hotel"

5
02/08/2017

Combined a visit to beamish museum with a stay at Beamish Hall.Very impressive hotel and gardens,the staff are so helpful and couldnt do enough for us.The room was lovely and the breakfast very good.The Stables bar/restaurant was impressive ,with nothing being too much trouble.A grand hotel with an interesting history and very reasonably priced.

"Great place for a wedding"

5
02/08/2017

This was our daughters wedding. It was well organized. Everything went smoothly. Food was excellent. Everything taken at a nice easy pace. Nightime entertainment was excellent. They had booked the group Redwings which I would highly recommend. Food again on the night was good. Stayed over in a very nice room. Quite a few guests stayed over and all said they were happy with their stay. Breakfast was lovely and cooked to order. Took a little while after ordering but would rather do that than have a cold buffet breakfast. Alk in alkan excellent stay. Staff were lovely too.

"Excellent as usual"

5
02/08/2017

There has been quite a bit of redecoration and it has really brightened the Hall up. Staff very welcoming and attentive, it is always a pleasure to stay here. Stables restaurant has the usual micro brewery beers - and plenty of choice. Good menu and a tasty dinner. Hope to be back soon.

"Overpriced and not 4*"

2
29/07/2017

Visiting the north east for my sister's wedding (which took place in the hotel) I stayed here in June with my wife and daughter. By the time I booked (only a couple of days after we heard the news of her marriage) the only room available to us was the 'apartment' on the top floor of the main hotel complex. This 'apartment' consisted of two quite small double bedrooms, a lounge and an utterly pointless kitchen; I think that Best Western - the owners - obviously didn't really know what to do with this floor of the building, so they created this supposedly luxury 4* self-contained space. All I can say is that it is definitely not 4*. The furnishings were fusty and old-fashioned (the hotel claims that the furniture in each room has been expertly sourced to reflect the age and feel of this converted country house). Our rooms had the feel of a rushed trip to a house clearance. The beds were too small and the lounge was awful. There were damp patches all along the main hallway between the bedrooms and the kitchen was like something out of a Homebase showroom. Like I said, definitely not 4*. And at £375 per night it was ridiculously overpriced. For the sake of my sister's wedding I didn't complain at the time. We managed to have a nice stay despite our room. I would be hard-pushed to even give the hotel 3*, in all honesty. The stables restaurant to the rear of the hotel wasn't much better, either. The staff were perfectly nice but the food was decidedly average. If you are considering staying at this hotel, do not book this room. In fact, consider staying elsewhere altogether.

"Handy for Beamish museum"

3
28/07/2017

Converted property standing in large grounds. Accommodation reasonable with basic facilities. Breakfast in house was not very inspiring . Staff very pleasant. Evening meal served in converted stable by enthusiastic staff. Standard pub food reasonably priced. Initial 2 nights' invoice showed over £100 incorrectly charged. Evening meals which were inclusive and non existent telephone calls somehow had been added by the computer system. All sorted with a minimum of fuss. Worth staying for the close proximity to Beamish Museum.

"St unning"

5
26/07/2017

What a gem of a place, from the drive to the hall, the reception to rooms, it's well maintained, the room we had, had beautiful furniture and a great bathroom, it's clean and relaxing place, the grounds are the best. So if in this area treat yourselves and stay here

"Beamish visit "

4
23/07/2017

Stayed at Camponile hotel bed and breakfast. There was the option for a full breakfast at a small extra cost. You can also have an evening meal there but there is a Premier Inn at the bottom of the road which is very good.

"Wonderful four night stay"

5
22/07/2017

This holiday was booked as a pre Birthday treat and certainly did not disappoint. We arrived early but were treated courteously by reception staff and checked in promptly and shown to our room. We had booked a Premier double room on the first floor which was large with three windows allowing plenty light in. Furniture was antique but lots of storage space. Bed was very comfortable. Decoration in keeping with the hall. Each morning we were greeted by friendly staff in the dining room. Breakfast was of a very high standard with a very large selection of food both Continental and a cooked breakfast. In the evenings dinner was served in the Stables Restaurant which was across the courtyard but once more very efficient and attentive staff. Food was delicious, well presented and large portions. Overall this was a wonderful experience and a hotel I would highly recommend.

"RUDE STAFF! Not worth the money! "

1
21/07/2017

If I had known what I'd be in for I'd have stayed at the travel lodge down the road! My mother in law , my partner and myself stayed for 2 days for a wedding costing us £600 for both rooms. Once we got into the rooms we were not pleased! I understand it's an old historic hotel but the decor and furnishings were grubby. There was dust everywhere and our bed had hairs and stains in! We rang down to reception to get someone up to change the bedding once he arrived he asked me to point out every stain and then simply said "right ok" and got all the bedding and walked out without even an apology ( this was the manager!) about 30 minutes later 2 ladies came back with fresh sheets. Later on while looking through the book about the hotel and wifi codes etc I noticed page 7 was missing (wifi page) due to not having any phone service I needed it, I rang reception and explained to them, she then said to me " oh right and what you need it" absolutely disgusted with her response and attitude I hung up. The next day we attended the wedding we had stayed here for and was blown away with how amazing it was ( that was the only good thing about the hotel). The morning after we went down for breakfast and once again was greeted by a rude staff member. We went in and said our room number then spotted the groom to which we said to the staff member we will be 2 minutes while we speak to him, the woman then started walking away and shouted at us saying if you like to follow me to which we said ok be with you in a second ..... she then shouted at us again! This was the last time we got the see the groom as he had to go on his honeymoon and we had to travel 5 hours home straight after and she completely ruined our good byes and congratulations! Never been more annoyed. After this when we sat down we had terrible service not offering us tea or coffee or toast and had to ask a different woman for it. Then at 5 to 10 they started taking away all the juices and food even though we had not finished. I'd strongly recommend this place for weddings but not for staying!

"Three night stay."

4
20/07/2017

Having booked & paid for a classic room back in January of this year, on arriving at our room we found it small for a double room the views being of only roves & walls. We went back to reception and complained, we were informed that the only other room available was over a function room &that this was likely to be noisy as there were weddings taking place on Saturday & Sunday. We turned that room down due to this problem. After a short while we were offered the Charron apartment which we accepted. Which was a large two bedroom, kitchen/dinner & lounge in the roof with views. The stables where we dinned each evening was excellent and all the staff were very attentive & friendly. The beer was good to which was made in the on site micro brewery. A warm welcome awaited us every morning when we came down to breakfast where the cooked breakfast was made to order. All in all the time spent at the hotel was of a very high standard & the staff warm welcoming & friendly.

"Not at all impressed"

1
20/07/2017

We chose a classic room at this hotel, on a half board basis for two days. Being an asthmatic I require a window that lets in plenty of fresh air, as this room overlooked another building it was not possible to stay there, so another room was requested. The second room overlooked the car park so had a more open aspect. Yet once again the sash window had a device that prevented the window opening more than three or four inches, this resulted in a very uncomfortable night sucking on my inhalers. The bed? this was narrower than a standard double bed, the room being too small for any other. Only one chair plus a fold away canvas stool, again due to the room being so so small. The restaurant for dinner was outside and across a courtyard, even though breakfast was in a beautiful first floor restaurant. When our main course was served we sent it back to the kitchen due to being cold! After breakfast the next day we took a refund, for the second day, and left. Although this hotel carries a four star rating I fail to see how this was achieved.

"pretty average for the price although the garden areas are lovely."

3
17/07/2017

stayed at this hotel for a wedding - a room rate of £185 - the room was large in size but the furnishings were mediocre - the lamp table top was not fixed to the frame and moved off - thank heavens it was me and not a child as it was marble. The breakfast service - sunday - was pretty abysmal - i was shown in the direction of a table by a pointed finger, then i waited and waited - I then called over a waitress who was clearing a table and asked for coffee - she said someone would come and take my order - i waited a little while longer and in the end got up and got some toast - again I called a waitress over this time I explained no one had came and I would like some coffee as I would like to eat breakfast with the rest of the group - it eventually came. I have definitely seen many a better breakfast option/servery and think this let the hotel down.

"A perfect pairing for a Beamish visit"

5
17/07/2017

Came here the night before we went to Beamish. Got a crazy good price for what appeared to be a very grand country manor. On arrival we were not disappointed- we were getting much more than what we paid for. Antique furniture, suits of armour, chandeliers and grandfather clocks. If Disney ever make a Haunted Mansion themed hotel it'd look like this. A little spooky but not overly. Our room was on the smaller side but had impressive antique furniture. Our alarm clock was a little noisy but I just unplugged it- sorted. And with it being an old building you tend to hear pipes and the building creaking but it was never a nuisance. Had a nice evening at The Stables restaurant- very picturesque sitting in the courtyard with a beer beforehand. Food took a while to come but when it did it was tasty. If you're going to Beamish and get a deal here for a good price (we paid £70 :O) I can't recommend enough. An older clientele but if you're going to Beamish you're not really expecting the 18-30s crowd!

"Afternoon Tea"

5
16/07/2017

Staff very friendly and welcoming. We were shown to a window table overlooking the grounds. Service quick and efficient. Choice of sandwich fillings which were freshly made and delicious. Scones were a bit heavy but still very nice, though we personally think there is no need to sweeten the cream due to already sweet jam. Cakes were all really nice and overall this is well worth the £15 per person price tag.

"expensive for a small room"

3
13/07/2017

Room was like a sauna without heating on and window open.Requested a fan which was provided at second request. Fan noisy on low speed so got a poor nights sleep. No hand soap, shower controls broken and were put together by me to get it to work. Bed very small and we're both short and slim so goodness knows how normal sized people would have managed.Wardrobe door would not shut.. The only positive was breakfast was very good.

"Porsche Club's new home"

5
13/07/2017

We attended porsche Club's monthly meeting in the Stables. The staff are very friendly, nothing is too much trouble and the food is fabulous! There is ample good parking but note the approach road is quite narrow! I would recommend to anyone , club or group.

"afternoon tea."

5
11/07/2017

Our son gave us avoucher as part of a xmas present for afternoon tea.It can be used up to a year from date of purchase.We phonedupand made the booking,when we arrived we were shown upstairs to the room set out for afternoon tea.Our table was right at the window with a view of the grounds.The tea was quickly brought to the table along with the menu for sandwiches.When we had given the order to the waiter it was brought quickly with cakes ,scones,jam & cream.The sandwiches were freshly made and delicouse along with the scones & cakes .Really there was too much to eat as the waiter brought a box so we could take the leftovers home.The price for each person was £15 which we thought was well worth it as we will be going back.Service was excellent.

"Stunning hotel, in wonderful location :)"

5
11/07/2017

Just arrived back from a 1 night stay at this wonderful hotel! Night away for hubby birthday, stayed in Room 208 which had a double jacuzzi bath, four poster bed! The room was HUUUUGE! Arrived to see a 'complimentary' bottle of bubbly with a card wishing my hubby a happy birthday. It's the little touches you remember isn't it! Proper oldy worldy bedroom with a very uptodate modern bathroom. Very clean and well maintained. Breakfast was amazing too, we decided to have room service and ordered it the night before by completing a card and hang it on our door. Got a call before it arrived to check we were up and ready. Great service! Had our evening meal at The Stables restaurant. What a lovely place, staff friendly and chatty, lovely Mocktails! And the Eaton Mess dessert was to die for!! Loved it so much we're going back in september for my birthday! Yay!!!

"It was a great place to stay "

5
08/07/2017

The room was great really comfortable. Receptionist was great. The bed was super soft. My jaquszi was great. If possible a level accessible shower would have been better. The water was really appreciated. As the room did get hot at night. My first holiday in 10 years I'll be back!

"very enjoyable stay"

5
06/07/2017

Stayed here for one night for a wedding. Beautiful rooms in gorgeous surroundings. Friendly staff in the Stable bar and restaurant. Left with a good, hearty breakfast. Would recommend this hotel to anyone wanting a holiday or short break in rural surroundings.

"Beautiful Hotel"

5
30/06/2017

We have just spent 2 nights at Beamish Hall, our second stay at the hotel albeit 8 years between visits. The hotel is beautiful, we stayed in room 102 which is overlooking the front of the hotel, with a curved frontage and 3 huge windows, making it really light and airy. The bathroom is massive with a huge jacuzzi bath and separate shower and it's all so clean. We had dinner both nights in the Stables and the food was lovely, served by smiley, friendly waitresses. In the bar Matthew made me some amazing gin cocktails and it's plain to see that he has a passion for the job, also knowing all about the beers brewed on the premises. Adam was also really chatty and made us feel very welcome. When the bar was closing we fancied a nightcap in our room and were told we could ask at reception and they would sort it out for us. There then followed a discussion with Julie on reception who had never heard of the drink we requested and on ringing through to the bar, it would appear neither had the bar manager. Not to be beaten Julie googled the drink and once again rang through to the bar explaining exactly what it was, collecting it herself and bringing it up to our room. Excellent service. Breakfast was lovely with fresh cooked local produce and plenty of choice. Overall our stay was really nice and I wouldn't hesitate to stay again or recommend to friends. Great hotel, great staff, lovely food and a relaxed and friendly atmosphere, what more do you need. Apart from some decent weather, which we didn't get!!

"Five Star Service....."

5
29/06/2017

We stayed at the hotel for two nights. If you are visiting Beamish Open Air Museum this is the perfect place to stay as it's only a mile from the hotel. I'm awarding the hotel 5 stars because of the excellent service we received throughout our stay. From the reception staff and the ladies providing the breakfast service. Special mention for the breakfast which is huge. There is a buffet for fruit, cereal and juices and the hot food is served to the table. I felt that I ate too much for breakfast but you can eat as little or as much as you like. There are plenty of other hot choices also available. In the evening we ate at The Stables Restaurant- good food and reasonably priced wine list. There is also a micro brewery on site with an excellent choice of ales. The staff at the Restaurant and bar were also very good. A tip for eating in the restaurant-when you arrive through the door ask to be seated in the main room on the left side of the Bar as there was a better atmosphere there. All in all an excellent stay at the hotel.

"Light Lunch"

4
28/06/2017

Been looking for a decent lunch for many months that we can eat on our way to the MetroCentre. Requirements are that it isn't too far off our route i.e. A1m and its open on a Monday. We visit the Metro to go to the cinema normally during the winter months or if the weather is iffy (rarely anything else is it?) Anyway we found ourselves at Beamish Hall yesterday and to be honest I wasn't keen but we were running out of time so we ventured in. Pleasantly surprised with the menu and there was a certain charm about the dining facilities. Around 20 to 24 people eating and the majority eating from the light lunch menu. Mrs. M ordered lasagne and I can never resist a roast of the day.. The waitresses were very busy and quite efficient and the food arrived in a timely fashion. The lasagne presented in a dish on a wooden board (anyone else hate them?) with salad and home made garlic bread. The aroma was enticing albeit a strong garlic one. The roast of the day was beef and if this was the light lunch I dread to think the size of a full portion. Fabulous Yorkshire pudding, decent roasties, good mash, excellent veg slightly firm.The copious amounts of beef however was dry and tough let down the rest of the meal. I asked for and got horseradish sauce. In overall terms it was a very good lunch with exception of the beef but I would certainly go back

"Stay in a Stately Home"

5
27/06/2017

Beamish Hall is one of my very favourite hotels. We have stayed twice, and can't wait to go again. It is a beautiful house in a lovely setting. The rooms are furnished with lovely antique furniture, and appropriate soft furnishings. We upgraded to a deluxe room, which was absolutely enormous. The bathroom was stunning with a huge whirlpool bath and a large luxury shower as well as a toilet. The staff are friendly and very helpful. The breakfast is delicious, and very ample. The Stables Bistro at the rear of the hotel is really nice. The portions are enormous, and the food excellent. They have their own micro-brewery, and the beer they make is very good. It is a four star hotel, but is also, despite the grand surroundings, very relaxed and friendly. I highly recommend it.

"Great time"

5
24/06/2017

The hotel is set in beautiful grounds, nice to walk around. Our room faced out to the car park and beyond. There was no noise of vehicles. The room was a good size with 2 single beds. It was very clean and well equipped with kettle, tea, coffee etc. There was a fan, an iron and ironing board. The bathroom was modern and very clean. The furnishing was rather dated but in keeping with a Manor House style. There were lounge areas to sit in. The stables restaurant was very well designed. The menu catered to all tastes. The food was well prepared and nicely presented. At busy times they can run out of some choices. There is a craft area where you can purchase locally made items for the garden also a micro brewery which does tours. Breakfast was served in the main house and had a good selection of food. Refurbishment is taking place but causes no disruption to a stay at the hotel. All staff are friendly and helpful. There was a ball at the hotel when we were there but never heard a thing. The hotel is ideally situated for the Beamish Museum just up the road, the reason for our trip. Well worth a visit on both days of our stay. The hotel is also convenient for visiting other places of interest in the area.

"back to the beamish museum"

5
24/06/2017

Fantastic in every way should be five star first class period furniture and décor. Breakfast as much and almost whatever you want and the Stables restaurant caters for all with a strong menu and its own micro brewery how can you go wrong.

"One Star down"

4
21/06/2017

We expect much from a Hotel. I got a good room..once I found it. The breakfast was very good. The evening meal lost the star. It was to my mind poor, To be honest it was the worse plate of fish and chips I have had for some time. It is a shame. The staff seemed good, but busy. the hotel was very pleasant. But I have been in better and that is also a shame, I wanted it to be really good. It has to be visited though. It could have been a less than good night in the kitchen on the night I stayed..

"Loved the Brewery!"

4
20/06/2017

Stayed at Beamish for a night and hosted a lunch for around 50 people. The staff are lovely, the rooms were clean. The hotel is a bit of a maze to find your way around. I wouldn't call it the most accessible hotel I've ever been to. The Brewery is fantastic, and so is the staff there. Great beers!

"Can't stay away."

5
19/06/2017

First visit of the year. Three last year. Cannot fault everything about Beamish Hall. Just such lovely staff. Must mention Julie and Susan on reception but then all of them are lovely and so welcoming. Food and beer really great. I suppose we will have to go again because every time we look for somewhere to go we struggle to go anywhere else.

"Collegue meeting/fun day"

5
13/06/2017

From the first off when i turned it it was lovely! The hall is spectacular, friendly staff and quiet surroundings. We done our morning meeting and then headed up to the stables for our sunday dinner.... it was amazing, one of the best sunday dinners ive had in a long time! After that we continued our meeting, 3pm came and we headed upto the high ropes. Not my cup of tea but was good to see everybody else on them. All in all a fantastic day and would do it all over again.

"great stay"

5
10/06/2017

what a lovely place to stay it has everything you need,very good service right from the start,lift nice room, comfortable bed, hospitality tray and good quality toiletries. the stables bar and restaurant out the back is a really nice place to sit out in the sun and relax with a few drinks the food inside was excellent the lamb rump yum the breakfast is served in what was the library in days past very pleasant and again very good service do yourself a favour stay here

"Loved it"

5
10/06/2017

The hotel was brilliant, I like that they have kept it styled how you would expect a grand Hall like that to be rather than over modernising it. There's plenty to look at from walking through the door until you get to the rooms. The breakfast was fabulous and the room it's in is beautiful.

"Beautiful, but lets itself down"

3
04/06/2017

We stayed here for a family wedding, as the reception was being held in the hotel, too The hotel itself, and its grounds, are beautiful. An old Manor House - very grand and in an idyllic location. The room where the reception was held was lovely, too. The staff were brilliant and the room we stayed in was spotlessly clean, if a little tired (though that kind suitedthe style of the hotel, being in a grand old house). Breakfast, too, was good. What let the hotel down were the following: - problems with the wifi. It was intermittent and was only available in certain parts of the room (I could connect in the bathroom, but not in bed). As the hotel is in the countryside and hasn't got much in the way of 3G or 4G, not having reliable wifi was really inconvenient - no aircon. It was a muggy couple of June nights and the room was freakin' boiling! A fan was provided but was pretty ineffective - cold shower. On our last morning there was no hot water! Unforgivable! Especially given what we'd paid for the room (£200 for the Friday night). In fairness, though, for the price we paid, we did get an absolutely massive room, but for me that wasn't enough to compensate for its deficiencies. All in all, while hotel was nice, there were too many factors that let it down. Especially given the price tag for the room, which is on a par with higher end hotels in London, where such issues wouldn't be considered at all acceptable.

"Wonderful stay at Beamish hall"

5
01/06/2017

Beamish Hall is a beautiful place to stay. Our room was fantastic, quite large with a sofa and a very modern bathroom with a jacuzzi. Very friendly,helpful staff especially the staff from Stables restaurant , a big thanks to Yvonne for all her handy travel advice. The meals at the restaurant were yummy and I recommend having a meal here. We loved Beamish Hall and hope to visit next time we are in the UK.

"Anniversary treat"

5
30/05/2017

Stayed for one night for our wedding anniversary. Great stay, our room was lovely. Very spacious with a nice sofa to sit on. Best part of our stay was our evening meal which was excellent. I had the best sticky toffee pudding I've ever tasted. Also did the mini brewery tour which was good and I enjoyed trying the different ales. The bar staff couldn't have been nicer and made us feel so welcome. Overall this is a lovely place with great food.

"Beautiful friendly experience"

5
23/05/2017

I was taken here for my birthday and the stay wasn't long enough and would definitely visit again and again. Beautiful building and gorgeous rooms. A card and bottle of champagne ready in our room. Breakfast room amazing and food also. We ate in the stables restaurant in the evening and food was to die for.

"The best."

5
22/05/2017

Was here the weekend of the 19th for my brother and sister in laws wedding. Checked in on the Friday with my wife and two boys. Hotel was stunning from the outside with large grounds and lovely surroundings. I disappeared to my brothers with my boys and the wife stayed at the hotel for food with the girls. She said the food was amazing and the pub was very nice. Saturday was the day of the wedding and everything was superb from start to finish. Lovely service, fantastic food great evening celebration. All staff were very professional and friendly throughout and breakfast was the icing on the cake, with superb sausages. All in all couldn't have been any better.

"Beautiful Country House"

5
21/05/2017

Nicely and traditionally decorated country house hotel set in large grounds amidst countryside. Room was small but had garden views at the front of the building. Dining was in The Stables through the back of the main house and was excellent. Hotel has some large reception rooms prepared for weddings.

"Lovely Stay "

5
21/05/2017

My mum and I stayed for 1 night at the Beamish Hall Hotel. On arrival we were made to feel very welcome. Everyone we encountered in the hotel was friendly and happy in their work. We had a lovely meal in The Stables restaurant. The buffet breakfast was superb with a good variety. Rooms are lovely and full of character. Free WiFi was useful as couldn't get a phone signal which wasn't a bad thing when you're getting away from it all! All in all a lovely little break in a superb hotel in a secluded beautiful location.

"Worth Staying"

5
18/05/2017

Fabulous hotel. Staff helpful and excellent. The setting in acres of grounds is stunning and is ideal for relaxation. Evening meals in the 'stable' bar were very good with incredibly good value. Four of us with wine cost £100 and this included some side dishes. The maitre d' 'Adam' even remembered our previous nights menu and wine selection - nice touch! We intend to return to the area just to stay in the hotel - and that is from Norfolk!

"Summer birthday Party"

5
17/05/2017

Stayed here for a family party staff brilliant room clean and rooms ingeneral beautiful breakfast and service excellent Other family members stayed in the apartment whichwas excellent would recommend this when booking for a large group or family

"Wedding venue"

5
17/05/2017

Beautiful setting and fabulous building. I would recommend booking direct to make sure you get the room that is right for you. We booked via a third party and our room, despite being a deluxe double would not fit our travel cot. However, thanks to the wonderfully friendly reception team we were offered another room straight away and the rest of the stay was faultless. It's not a purpose built modern hotel so you have to work with it and enjoy the character. Our room didn't have a view to boast of but we only slept there so that wasn't an issue. Breakfast was delicious and I heard a lot of other guests recommending 'The Stables' for dinner. Great getaway, and actually quite a bit for young people to do. Along with most of the guests in our party I couldn't get a mobile signal - they do have free wifi though.

"Beautiful place"

4
14/05/2017

This hotel with its surrounding gardens is a most wonderful relaxing place to stay. I visited while working and was late arriving in the evening so did not have Time to enjoy the history relating to the building. My room was large clean and full of character? I would like to revisit it with the Mrs and enjoy this Beautiful place. Very reasonably priced

"Mrs j hirst"

4
14/05/2017

Lovely hotel, staff really friendly. Eat at the stables, the food is really nice. The rooms are quite small but adequate. close to blemish museum .Shopping in Newcastle is really good, and only about 12 miles away.

"A very traditional hotel within lovely grounds"

4
10/05/2017

We wouldn't normally choose to stay in such a traditional hotel, but we got this Best Western on an Itison deal for £65 bed and breakfast. We were also visiting the Beamish Museum which is only a 15min walk from the hotel. Our check in was smooth and no extra charge for parking which there is ample of. We were allocated room 203 which is a classic room. The room itself isn't huge and is very traditional. No modern furniture here, but it is acceptably in reasonably condition and the ensuite is very nice, modern with a decent shower, although there isn't a huge amount of space to put your toiletries down! The bonus for this room is that it is front facing, overlooking the very nice grounds. I can well recommend the great Stables restaurant situated at the rear of the hotel, which I've reviewed separately. Breakfast in the morning was decent and served in one of the hotels dining rooms, which if anything is looking slightly tired. Overall, I enjoyed our visit, particularly due to the fact that it's ideal for visiting the fantastic Beamish Museum and would use this hotel again for another visit

"Standard rooms "

3
09/05/2017

The rooms are dated and the decor a little tired Hotel needs a revamp - it just an old hotel that needs some TLC Food in the restaurant is very good - also good value - but most of the trade comes from local customers Not sure I would stay here again

"WEDDING"

4
09/05/2017

Room was smaller than some hotels. Good shower and plenty of hot water. Bed really comfortable. Nice and clean. Old fashioned furniture, wardrobe creaked. Lovely views from window. Water and tea making facilities in room were plentiful. Toiletries were very nice. Staff very polite and accommodating friendly and nothing too much trouble.Stair carpet needed replacing.

"Lovely afternoon tea."

5
07/05/2017

Really lovely afternoon tea in a wonderful setting and building. The staff were extremely friendly and accommodating. Given a choice of a classic afternoon tea or a savoury based tea. I chose the savoury tea and I can say it was the most delicious afternoon tea I have had. I particularly liked the scones which unusually were mini sized perfect for the amount of food on offer. The apricot and stem ginger scones were sublime as were the scotch egg and pork pie. Would highly recommend. Well done to all concerned. Would love to be lucky enough to return.

"Quality Hotel with Quality Staff"

5
05/05/2017

This was our second visit to the hotel, 4 years ago we spent the night for my 50th and this time it was my wife's turn. We booked the same room (the Premier room) and were given the exact same room number! The room is spacious and airy, the 4 poster bed incredibly comfortable, the bathroom huge and the double jacuzzi bath... well it would be rude not to! Breakfast was beautifully cooked and very tasty. We also ate at the Stables restaurant and can highly recommend it. It's easy to rate a hotel well when all goes smoothly but the real test is when there are unforeseen problems. In our case we had an issue with our bath which for some reason decided that a conference beneath us needed a shower and sprung an obliging, if mysterious leak! Obviously these things happen from time to time but the staff we first rate in solving it and should be congratulated in their professionalism and courtesy. Suffice to say that we will be back again. The hotel is not cheap but it's worth every penny. Try it, you wont be dissappointed.

"Wedding"

5
22/04/2017

Lovely hotel rooms very big and bed exceptionally comfortable, staff very friendly, lovely meal in Stables restaurant on Friday night. Grounds very nice lovely time had by all, breakfast was one best I have had in any hotel plenty choice and not buffet cooked to order plenty choice. Deffinately recommend only thing for hotel this size no hair dresser which could have done with morning of wedding.

"Grand place"

5
21/04/2017

Spectacular building with plenty of history. Staff on reception very friendly and up for a laugh not something I expected for a building as grand as this, not snooty at all. The room was clean, with plenty of hanging and drawer space. The furniture was as we expected in line with this building as they are renovating it back to its former glory. The breakfast is served in the main building, but evening meals are served in a separate restaurant called The Stables, both of which we lovely. It is wonderfully placed for the Beamish Museum.

"Afternoon tea"

5
20/04/2017

Really nice setting for a special occasion, lovely sandwiches served with afternoon tea, full after them let alone a 3 tier of cakes, been before and they change the types of cakes etc, this time a bit too much cream based offerings, would have preferred more cake, but still really good. And the waitress is so helpful and caring :)

"Very near for a visit to Beamish Living Museum"

4
11/04/2017

Nice hotel in a lovely setting we had a two night stay first one as a gift. Booked the second night to be able to visit area and nearby Beamish Museum. The breakfast was very good with plenty of choice. The only slight downside of stay were the evening meals, very average.

"Amazing grounds & Staff shame about the room "

3
11/04/2017

Recently visited this hotel for a wedding. The building is gorgeous, decor is very suited to the age of the building. Staff were great, very helpful, very professional and friendly. An out of this world location for what they offer. Only down side was our room. It was very small. It was okay for 1 night but any longer would of been too much in that little room. Our view was looking over the top of the building so we couldnt see anything of the grounds. The decor was damaged, white paint over antique pictures and nail varnish spilt over the dresser. The bathroom was large with a large bath but upon running the water it was yellow. This is where the staff are amazing. I mentioned it before breckfast and when we went to check out they were very apologetic and weaved the charge for breckfast. Beautiful grounds really picturesque. The only part that lets this hotel down is the rooms.

"Excellent place for wedding or stay"

5
09/04/2017

Went here as to visit Beamish Open Air Museum and for our Golden Anniversary trip . Room we got was a Premier one . Very very large with Jacuzzi bath and 4 poster bed .On arrival there was a bottle of champers laid on welcoming our stay . Breakfast was very good and so was service . Only fault I felt was ................ we had booked a table for evening meal on our anniversary day and thought it would be in the lovely breakfast and afternoon tea room which had white table cloths No it was in the Stables bar .OK but not for a Golden Anniversary . So this I felt was really a let down to an otherwise very good stay . It is I suppose that it`s not demanded but really lowers the standard of an otherwise very good hotel.

"Amazing Decor and Hotel Surroundings!"

5
05/04/2017

We had a really good time visiting this hotel. Reason was we went to see Beamish and were glad we chose this Hotel. Reasonably priced for the star and quality of building etc. Rooms are very spaced out and fit the scenery very well with it being a 'Hall' Hotel...some furniture could be repaired like one chair arm was a bit rocky (room 219). Comfy bed and enough room to make you feel welcome. The Food was ok in the morning at breakfast. BUT the EVENING MEAL was AMAZING! Great selection to choose from and very relaxed feel as they don't rush you like some places do to eat. Very reasonably priced too. I would definitely visit this hotel again and would highly recommend it :)

"Afternoon Tea"

4
03/04/2017

Visited here as a party of five for afternoon tea and it's possibly the best one I've had. The portions are huge. Normally you get tiny sandwiches and bite size cakes, but not here. The presentation was very good too. The only negative was that we only got one top up for our tea and coffee. Other than that very impressed and will definitely go back.

"anniversary present"

5
23/11/2016

As our ruby wedding present we were booked in here for 2 nights. We had a premier room on the deal which included one night's dinner, breakfast each morning and a brewery tour. The hotel is impressive on first sight and got even better when we walked into our extremely spacious room (208). We had a very large bathroom complete with walk in shower and two person jacuzzi bath. The room was clean and tidy and there was plenty of tea and coffee supplies. There was also a plentiful supply of toiletries as well. All the staff were friendly and efficient. The food was very well presented and tasty with a good choice both in The Stables and at breakfast. I would certainly recommend this hotel.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Susan S, Thank you for taking the time to review your recent stay and for the five star rating. Congratulations on your ruby wedding anniversary. It was so good to read that you enjoyed your visit and found the hotel, food and service to be of a high standard. Your recommendation is very much appreciated and I do hope we are able to welcome you back again soon. Kind regards, Chris Comerford.

"Great stay in lovely area"

4
23/11/2016

Stayed here after a wedding. The room was a standard room and very clean. The bed was not very comfortable. Not a very good view from bedroom window but friends were given a room with a great view. The breakfast was excellent with a good choice on menus cooked to order. Staff were very friendly. Worth walking to the Stables bar in the grounds as drinks are cheaper and a nice eating and drinking area.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Margaret S, Thank you for taking the time to review your recent stay. I do hope that you enjoyed the wedding celebration. Please accept my apologies that you found the bed to be uncomfortable. All of our rooms are located in the main building and some offer better views of the grounds than others, as was the case with your friends room. It was good to read that you enjoyed the breakfast, and found the service to be friendly. I do hope that we are able to welcome you back again in the near future. Kind regards, Chris Comerford.

"Champagne dine and stay"

5
22/11/2016

Lovely hotel for that special occasion.staff warm and friendly. Stayed in room 219 found it nice and warm spotless and very spacious .dined in the stables bar having a three course meal included in the package..had a good night sleep and superb breakfast in the Eden room highly recomended

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear tony p, Thank you for taking the time to review your recent stay and for the five star rating. It was good to read that you enjoyed your special occasion and that you found the hotel, food and service to be of a high standard. I d hope we are able to welcome you back again in the near future. Kind regards, Chris Comerford.

"Third visit in a year."

5
22/11/2016

We have just paid our third visit this year, something unheard of before. We are attracted to the hotel for several reasons. The receptionists are lovely and welcoming, the room we have had each time is generous in size with a good bath/shower room. Breakfast is served in the Eden Room which is spacious and very efficiently run by Suzanne, the food all being freshly cooked to order. Evening meals are served in the Stables Bar at the rear of the hotel, which has it's own micro-brewery alongside (Silver Buckles is to die for). The hotel is well situated for a good range of National Trust houses, shopping in the Metro Centre and also in Newcastle. See you again next year Julie and staff.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Melvyn G, Thank you for taking the time to review your recent stay and for the five star rating. It was a pleasure to read that this is your third visit this year and that on each occasion you have enjoyed your stay and the hotel facilities available. I will pass on your kind comments regarding Suzanne in the Eden room and our reception team. I do hope that we can remain a regular place for you to get away and look forward to welcoming you back on your next visit. Kind regards, Chris Comerford.

"Lovely stay"

4
21/11/2016

Lovely two night stay. Cannot fault the staff or service but some rooms are obviously better than others. Good choice for breakfast and a pleasant change to have breakfast cooked to order rather than buffet style. Wonderful meal in the Stables restaurant, great service and enormous portions. Ideal position for trip to Beamish Museum - ask for discount voucher at reception.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Jan G, Thank you for taking the time to review your recent two night stay. It was good to read that you have enjoyed your visit and found the hotel, food and service to be of a high quality. I do hope you enjoyed your day at Beamish Museum and look forward to welcoming you back again soon. Kind regards, Chris Comerford.

"Excellent. "

5
20/11/2016

Stayed in room 103 on the 17/11 for 3 nights. As always, a nice welcome and clean and fresh rooms. I would like to mention that Susann from the breakfast team was always smiling and couldn't do enough for us. Susann is a star and and an asset to beamish hall. Please pass on our comments to her

"Outstanding"

5
17/11/2016

Booked a 2 night stay via Living Social to include breakfast and 1 evening meal. On arriving we were pleasantly surprised to be upgraded to a premium room (208) which was enormous and featured a four poster bed and a huge bathroom with a jacuzzi pool! Beamish Hall is a most impressive building dating from the 12th century and featured numerous oil paintings and antiques which added to the general pleasant ambience. Our stay included a visit to the onsite micro-brewery which was pleasant and highly informative. Afterwards there were several tastings of the 11 beers brewed on site and the opportunity to purchase 9-pint casks. Breakfast was a substantial affair and included a full English as well as cereals,fruits,yoghurts etc. We ate one night at the adjoining Stables Restaurant which was also a most pleasant occasion. All the staff we encountered were most friendly and hospitable and they are a credit to the hotel. As an IHG Premium and Hilton Gold member I regularly stay at 5 star properties across the world and I can honestly rate the Beamish Hall Hotel better than many of the hotels we have stayed at previously. Without any doubt we will be booking in the near future.Highly recommend.

"OK - but only just!"

3
16/11/2016

We booked a DB&B plus Micro Brewery tour - at an excellent price. Dinner in the Stable Restaurant was enjoyable. All staff were attentive and friendly, service was quick. Meal portions were huge and over-facing for us. The room was smokey from the fire stove. This restaurant is the onsite pub (linked to the micro brewery) . During our visit a group of boisterous lads were enjoying more than a few pints - so this isn't the kind of establishment for a quiet, romantic dinner. Our bedroom was small and dinghy. The window overlooked a courtyard and despite net curtains, folks from across the way could look directly at us and vice versa. The antique bed (with a large wooden bedstead) creaked and groaned all night and I reckon the mattress was from a similar vintage! The room was noisy from the corridor, upstairs and from the courtyard until around midnight - and then the noise began again at 5.0 am. The shower is along thin affair between two walls, with no door. Although plenty of hot water was available, there is nowhere to hang a bath towel to use on exit, no handrail to compensate for a slippery tiled floor and despite my best efforts, water seeped out of the shower, onto the bathroom floor creating a further hazard. An accident waiting to happen, in my opinion . Breakfast was freshly cooked to order - again by friendly staff

"Mid week break"

5
15/11/2016

A lovely hotel - lovely building with lots of original features - in beautiful grounds. Staff very friendly and helpful. Very nice real ale brewed on site - unfortunately the beer festival was the day after we left! Good food both for dinner and breakfast. We will definitely be returning.

"Welcoming"

5
14/11/2016

In a great setting this hotel is a lovely place to unwind. The rooms are extremely well decorated in a country style.The stables restaurant is well worth a visit especially with its own micro brewery on site. A great location for either a business stay or a couples getaway.

"Wedding and overnight stay"

5
08/11/2016

Beautiful building and grounds. Wedding was beautiful, staff always helpful. Our delux double room ( no4) was stunning, fabulously comfortable bed, everything you need, iron,hairdryer,shoe kit,sewing kit. The bathroom was fabulous, double jacuzzi bath and shower, good quality towels and toiletries. Just perfect!

"Excellent wedding venue"

5
07/11/2016

Stayed over at a family wedding with my husband yesterday. The celebrations where very well organised and carried out in a professional manner. The room we where given was large and well equipped (with ironing board etc). The breakfast was very good and ample. Definitely recommend this venue.

"The Best Wedding Day Ever"

5
07/11/2016

If a wedding day can be perfect, my daughters certainly was. Thank you Beamish Hall for our amazing stay and wonderful wedding. Cannot fault you for anything. Would most certainly recommend this place to anyone.

"Excellent value"

5
06/11/2016

I booked two rooms for myself and my husband and the other as a surprise for my brother and sister in law for her 50th birthday. I phoned the hotel to ask if there was any chance of an upgrade for her. We got a lovely room but there's was amazing, a huge room with pink fiz on ice and two boxes of chocolate truffles....the bathroom was enormous with a double jacuzzi bath and double walk in shower...they were overwhelmed. We spent a day in Beamish museum and got discounted tickets from reception giving us 25% of a nice saving. Well worth a visit and we had a great day out. We were on two nights b&b and dinner on the first night. The meal was superb and excellent quality. Breakfasts were also very good with plenty of choice . Well done to all ...we will be back

"The bedroom must be down there, or maybe up there?"

5
05/11/2016

It is fairly obvious that this a converted country residence- the rooms are large and well appointed but sometimes difficult to find. I managed to find three different routes to my room without meaning to try. I was not the only guest struggling to find their room - I met two other guests with luggage and a puzzled look on their face. This is not a hotel for people who struggle with stairs - there are quite a few of them and some seem to lead nowhere. But the staff were helpful and the bed comfortable. Sadly an early start meant I could not sample the breakfast so no review of that.

"Stopped off for coffee"

5
05/11/2016

I stopped off for coffee with a friend and a browse, on Friday and we ordered a pot of coffee for two, it was very nice and enough for two cups each and we got some tasty biscuits, it was very reasonable price and s nice change in nice surroundings. We are gong back to try the afternoon team

"Excellent bonfire night"

5
05/11/2016

A fabulous family night. Very well organised. The bonfire was very impressive. Especially with the Guy on the top. My children thought that was great. The fireworks were spectacular. Enjoyed by both the big people and the little people. Thank you all the staff at Beamish Hall.

"An amazing wedding "

5
04/11/2016

I would totally recommend Beamish hall for weddings, my daughter got married here and the staff couldn't do enough to make sure everything went without any hiccups. The meal we had was lovely and the evening food went down a treat with all the guests. We had the daytime in the monbouche room and the evening in the amazing winter garden room which had everyone's breath taken when they walked in! Thankyou beamish staff for a day we will never forget!

"Very professional"

5
03/11/2016

Thanks for another good stay. The breakfasts are wonderful - plenty of healthy choices as well as the usual full English breakfast. Comfortable & clean rooms and excellent staff in a very nice setting.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear SimplyFred, Thank you for taking the time to review your recent stay and for the five star rating. It is great that you continue to stay with us and enjoy the rooms, service and food. I do hope that we see you again soon. Kind regards, Chris Comerford.

"Weekend Break"

5
01/11/2016

We stayed here for the weekend while visiting beamish what a wonderful place to stay the hotel is in splendid grounds all the staff where so helpful and nothing was to much trouble to them in all the what they say and do

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Kathleen B, Thank you for taking the time to review your recent stay and for the five star rating. I do hope that you enjoyed your visit to the museum and it was good to read that you found the hotel and service to be very good. I do hope we are able to welcome you back again soon. Kind regards, Chris Comerford.

"Happy to stay here"

4
01/11/2016

Stayed over after a wedding. The reception staff were friendly and efficient. We were in room 220 , it was dificult to find, more signs needed, luckily we met the the occupants of 218 who pointed us in the right direction: before asking us how to get back down to the wedding party. The room was of average size. The bathroom with bath and overhead shower was emaculate it had soft white towels and good toiletries. The bed had crisp white sheets an comfortable. The wedding was perfect, food very tasty, service at the tables very good. Breakfast very nice with lots of choice, wellcooked, plenty of filter coffee. Would stay again.

"Wedding Venue"

5
01/11/2016

We booked this Hotel for our daughters wedding and from the outset we had a wedding 'manager' assigned to us. She helped us to decide upon which room to have the reception, explained food and drink options and it was clear that she was confident in her role and that helped us to be confident in our decision. The venue was absolutely amazing, drinks and canapés in the Monboucher room and Winter Garden room for the main event. Matt and Joanne who were on hand right through the day to support and ensure that all went to plan. We used beamish extras for the décor and their DJ for the evening. (Given that my daughter and friends are Ibiza club visitors he really pulled out the stops with their choice of music and they danced all night). Food was hot, plentiful and tasty. The hog roast on the evening was the talk of the night. We had lovely weather and therefore sat outside in the Woodland area with the fire pits and fairy lights helping to make it a magical scene. The guest rooms were perfect, warm and comfy. We literally could not speak highly enough of the place, the staff, the food and the rooms. Thank you Beamish Hall for a truly wonderful day.

"Short but SWEET!"

5
31/10/2016

My wife and I stayed at the hotel for one night as we were attending a wedding. From the moment we arrived until our departure I can only say that the hotel and its staff were the best. As we were very early for check-in (12 noon) we had lunch at The Stables. Service was quick and food was amazing. Whilst eating our food, reception contacted us to say our room was ready. This was amazing considering check-in is normally 3pm two hours to go! Reception staff, especially Debbie were friendly, professional and were able to assist in several queries that were raised and resolved. Nothing was too much trouble and they do understand what customer care is all about! The staff attending at wedding, again, were pleasant and efficient whilst serving our meal and drinks. The food was good and very well presented and I would definitely recommend the hotel as a wedding venue. Our bedroom was a twin with three large windows, and a large bathroom with shower over with plenty of hot water plus toiletries and lovely plush white towels. Tea and coffee tray, two bottles of water were provided. The beds were very comfortable, not to soft and we both had a good nights sleep. Breakfast was cooked to order, so hot when served, again the staff were very attentive and pleasant. This is definitely a hotel to highly recommend and we would be more than happy to visit and stay again.

"Good stay"

4
31/10/2016

We stayed at the hotel the night before visiting the Beamish museum and it was a great location with a sizeable room with all the facilities we required. We ate at the Stables which was decent but the best part about this hotel was the full Northumbrian breakfast which was superb

"Has its own brewery...what more do you need?"

4
30/10/2016

Very close to Beamish. Very nice hotel with nice reception staff and helpful bar staff. The bar and beer from the brewery were very good indeed. Nice breakfast...cooked to order and served by friendly staff. Would go again :o)

"Poor night"

4
30/10/2016

This review is about the stables Halloween night. Very little effort had been made with decorations none at all in the court yard. We had travelled from Sunderland to what we hoped was going to be a great night and we went in fancy dress but it was not to been. No ghoulish cocktails no scaring music there a folk band (very Halloween) no atmosphere. Would not go again only plus side no cover charge.

"Perfect"

5
29/10/2016

Booked here for a Birthday treat for my partner, initially when we arrived there was a mix up with booking, however this was rectified by giving us a upgrade to a apartment, had dinner in stable restaurant, cosy, lovely setting, good choice on menu, food and wine at reasonable prices, staff were very friendly and efficient, all in all no complaints whatsoever, even got discount vouchers for Beamish museum which is a great touch! will definitely be back!

"Perfect for Business or Leisure"

5
26/10/2016

This hotel is unique, the décor and furnishings are high quality antique. The staff are really friendly and look after you. It is home from home. Breakfast is good quality and plenty of choice and the Stables Bar offers good value meals.

"BEST WESTERN VALUE"

4
24/10/2016

This grand hotel was formerly a great country house,then coal board offices then county council offices before its present role in 2000.It has been much added to and is a popular wedding and corporate venue so there is always a buzz,The staff are local personable and polite.The food and drink reflect the four star status but the quality does not.The rooms are clean but over furnished and fussythe beds too soft and no brush in the toilet!There is a reduction of 25% for admission to the open air museum next door

"Bar meal in the Stables"

4
24/10/2016

A very smart bar area to have meals at. The menu was extensive and the food was very good. Staff were very friendly and attentive. An excellent place to meet friends and eat. The hotel looks brilliant and I will definitely look at coming here to stay if the Stables is anything to go by.

"Fantastic Wedding Venue"

5
24/10/2016

Just returned from my daughter's wedding yesterday. From the start of the day until we left this morning, everything about this place was great. Everything was very well organized, the waiting staff were lovely. Everyone at this hotel really understood customer service. The rooms were lovely with nice big bathrooms and breakfast this morning was delicious and we were served with lots of smiles. Thank you to everyone who works at Beamish Hall xx

"Beamish Hall Hotel"

5
24/10/2016

Fabulous hotel...very helpful friendly staff...we were there to celebrate our 40th wedding anniversary .The attached pub is a great eating pace lovely atmosphere not as expensive as the restaraunt in the hotel Room was huge with a very large ensuite and jacuzzi bath Beautiful grounds to explore Very close to Beamish outdoor museum which is a must visit ...reception will organise discount tickets

"The very Best Western"

5
23/10/2016

For our 44th wedding anniversary I want to take my wife somewhere that was different, special and enjoyable. Beamish Museum seemed to tick all the right boxes but where to stay? Beamish Hall was very close but it was a Best Western Hotel. Over the years we have stayed in quite a few of their hotels in various countries. They are alright but nothing special. I'm pleased to say I'm wrong The Beamish Hall Hotel is one of the best hotels we have stayed at. The staff are warm, friendly, helpful nothing is too much trouble and that goes for all the staff. This made for a most relaxed and enjoyable stay. Breakfast was well cooked well presented and served by the most friendly and pleasant staff that I've encountered in a long time. Last month we were in the USA on a tour so we had something recent to compare experiences. Beamish Hall and its staff far excelled any of the 14 hotels that we stayed in last month and I'm not saying that any of them were poor because they were all of a high standard. I can't wait to revisit and for Christmas my daughter and son in law are getting a stay as their Christmas present

"Fantastic Value for Money"

4
20/10/2016

I recently stayed at Beamish Hall Hotel with my girlfriend for a birthday break. It cost us around £65 each for a nights stay with dinner, breakfast and a brewery tour. And for this amount it was an absolute bargain. For the meal you get 3 courses, anything off the menu, which probably has a value of at least £25 per person. We then were also given our first round of drinks for free with it being my birthday as well as the free tasters from the brewery tour. This along with a cooked breakfast worth about 12.50 also included made this one very cheap stay. And for the Pokemon go enthusiasts out there it is also a definite Cubone Nest, never even seen one before and caught about 4 or 5 :-p

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear beenji_prosser, Thank you for taking the time to review your recent stay. It was good to read that you enjoyed your visit and found the whole stay great value for money. I am not really sure about the Pokémon go but I am assured that there are plenty near by. I do hope we are able to welcome you back again soon. Kind regards, Chris Comerford.

"Boys on Tour"

5
18/10/2016

We had a boys weekend visiting Beamish. We stayed at the Beamish hotel. Great food and drink. Very helpful staff. Can't wait to come again. Great location to visit Beamish museum. Fish and chips are to die for.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear craig19852015, Thank you for taking the time to review your recent stay and for the five star rating. It was good to read that you enjoyed your visit and the food and service received was of a high quality. I do hope we are able to welcome you back again soon. Kind regards, Chris Comerford.

"Winderful"

5
18/10/2016

Stayed at this beautiful Hotel for two nights. Was attending a wedding close by. The room was lovely as was the whole hotel. The hotel room was lovely as was the bathroom. Staff at the hotel were very pleasant and helpful. Restaurant staff were second to non helpful and pleasant. All in all we had a terrific stay and would recommend this hotel to everyone.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Gracie76, Thank you for taking the time to review your recent stay and for the five star rating. It was great to read that you enjoyed your visit and found the hotel, rooms and service to be very good. Your recommendation is very much appreciated and we hope that we are able to welcome you back again soon. Kind regards, Chris Comerford.

"One of the best stays"

5
18/10/2016

The hotel is anything you want, when you want it. It has nice views and you can walk around a lot, especially if the weather is good. Very close to the Beamish Museum so you can have a day out. The food at the restaurant is also amazing, and the deserts are delicious! Must try the craft beers:) The decor is amazing in the rooms and it brings you back to a postbelic era.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear bulletproofheart85, Thank you for taking the time to review your recent stay and for the five star rating. It was good to read that you enjoyed your visit and in particular the grounds and the Stables. I do hope we have the opportunity to welcome you back again in the near future. Kind regards, Chris Comerford.

"Beautiful Hotel"

5
18/10/2016

Loved this hotel. Beautiful rooms and wonderful views. The restaurant was amazing and they have their own micro brewery, so definitely try out the taster tour!! Plan to go back soon. Bit of an uphill walk to the Beamish Museum, so better to drive or get a cab.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear molesbrook, Thank you for taking the time to review your recent stay and for the five star rating. It was good to read that you enjoyed your visit and found the hotel and Stables to very good. the brewery tour is a very interesting insight into how real ale is produced and the tasters are a real treat. I do hope that you are able to return soon. Kind regards, Chris Comerford.

"wedding"

5
18/10/2016

At a wedding on Sat 15th Oct this place is amazing the grounds are fantastic the staff were fab even in the stables before hand the staff were great. Food lush for the nigh time do would highly recommend it.

"Outstanding Service and Staff"

5
17/10/2016

My wife and I had the absolute pleasure to stay here for 2 night's as a wedding anniversary treat. On arrival at the reception Julie ( who is one of the most professional and courteous ladies we have ever met ). Explained we were slightly early and our room would be ready soon. She had also done her homework and noticed it was a wedding anniversary and mentioned casualy that we had been upgraded to the Penthouse Apartment Charon suite. Having traveled extensively as a diplomat my wife and I have been privileged to be accommodated in some beautiful hotel rooms. ....however Nothing compares to the Charon Apartment. Huge and luxurious complete decadence. The size is approximately 300 square meters honestly it's huge. And so beautiful modern meets old school beautiful furniture. Totally amazing room. Huge thanks Julie. And also a complementary bottle of French Fizz on ice waiting. Above and beyond the call of duty. Hence outstanding. We booked the Afternoon tea at the movies on the Wednesday however my wife had a flu coming on and so I called reception 15 minutes before the event started. Out of courtesy just to inform them we would not be attending. Again amazing service and understanding we discovered on checkout that we had not been charged for the cancellation even though it stated cancellation 24 hours before. I have already reviewed the Amazing restaurant Stables. .... Overall from the initial Warm Northern Welcome to the beautiful Room and Hotel Grounds. .we will never forget the Beamish Hall Hotel experience. 1st Class. James and Jelena

"Not impresseed!"

3
15/10/2016

My partner and I attended here for a wedding, unfortunately i was not left with a good impression! The hotel and grounds are lovely, nice old hotel, however very over priced I thought. When we arrived we were greeted by a rude receptionist Terri, I asked if there was anywhere to keep my bags as check in wasn't till 3 and we arrived in a taxi. I was met with 'well check in isn't till 3, but i suppose you could keep your bags behind the desk'. So my first impression was not great! However this was soon replaced as the wedding rooms were lovely, all the staff were so helpful and worked really hard. The room was decorated lovely, really good day. Massive well done to all involved. We were given room 219, which was a little far away from the wedding room. This was no problem to us, well until later in the night when we had a few too many and got lost! The room was huge, a lot of storage space. The bathroom really let it down though, was very old fashioned and the bath had long red hairs in the bottom. Breakfast was again a let down, There were no tables ready so we were asked to sit next door and wait, no offer of a cup of tea/coffee or given any sort of time we would have to wait. Luckily another couple we were with arrive so we got a table of 4 quicker. My poached egg had a black hair embedded through it and also there was a hair on my plate, I did mention this to the staff who offered to have my breakfast replaced, I had been put off eating anything at that point so declined the offer. Not a great stay but the wedding was outstanding and I can see why people pick this venue. We got the room rate discounted with being with the wedding party, Had i have paid the £175 that the room should have been I would have been very annoyed as I definitely do not think it is worth that price. If i attend another wedding at the hotel I will look at getting a taxi home.

"Excellent"

5
15/10/2016

We stayed at Beamish Hall for just one night whilst visiting the adjacent museum. The reception was friendly and efficient and the hotel has a really nice feel to it. Our room, a premier suite, was just great - well worth the extra spend. The dinner menu is a bit strange for such a hotel - burgers, sausage and mash etc, but in the event it was very good.

"Great service"

4
15/10/2016

Set in vast, well kept grounds, the hall welcomes you at the end of the drive from the country lane. A warm welcome from the reception staff, service is obviously high on the hotel managements list of priorities. Every member of staff was polite and engaging. Public rooms are spacious and bedrooms comfortable, although ours was a little cramped. I would have expected more space for the price. However it didn't detract from the enjoyable experience of staying at the hall.

"Lovely Old Building"

4
14/10/2016

This hotel is a lovely old building, a bit off the beaten track but ideal for visiting Beamish Open Air Museum. You have to ask for a discount ticket at reception.The staff are all lovely & very friendly apart from a few in the Stables Restaurant, who seemed bored to death. I was there with my husband for a two night deal Bed & breakfast with dinner on the first night. The dinner was not great. We were shown to a table which had food on the floor underneath & a dirty napkin! I asked to be moved. The food was not good more like a carvery which had been stood for hours. We didn't enjoy it so didn't eat there the second night. We went to the pub at the top of the road, the Shepherd & Sheperdess & had an amazing very cheap meal there! The drinks at the hotel were very reasonable for a hotel of this quality. The breakfasts however which are taken in The Eden Room are amazing. So much choice, all freshly cooked & yummy. The rooms were very clean BUT all the beds have thick foam on the top of the mattresses.Is this to cover up old mattresses? I am amazed that a hotel of this quality has thick foam as mattress toppers. Good value with The Superbreak Deal we had

"NIce Lacation & Welcoming Staff"

5
14/10/2016

This Hotel is set in a stunning location nearby to Beamish Museum. The staff are brilliant & very friendly. The room we stayed in was in the main part of the building. We did not sleep well due to the size of the bed & adjacent rooms with the television on till early morning & & the other residents snoring along with the early alarms going off,but that is life.The quality of the breakfast & choice was very good served in the Eden Room & evening meals were served in the Stables Bar along with the choice of beer & wines. Again the staff were brilliant. I would recommend this as a place to stay.

"Two night and meal deal.."

5
13/10/2016

we had a two night with meal on the first night deal.It was an excellent hotel very clean room and bathroom.The breakfast was cooked to order and was served by friendly staff.We ate in the Stable restaurant and again very good food and service We found all staff to be friendly and efficient without being intrusive .Added bonus of being so close to Beamish Museum..Would absolutely stay again..

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear satisfied467, Thank you for taking the time to review your recent stay and for the five star rating. I am pleased that you have enjoyed your visit and found the room, service and food to be of a high quality. Your recommendation is greatly appreciated and I do hope we are able to welcome you back again soon. Kind regards, Chris Comerford.

"short weekday break"

5
13/10/2016

professional friendly staff.when I opened the apartment door I thought I was in the ballroom.it was huge with a lovely 4 poster double bed.the bath could be used for a rugby team.tea/coffee/biscuits and kettle in room.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear johnhenley2014, Thank you for taking the time to review your recent stay and for the five star rating. It is a pleasure to read that you enjoyed your visit and the room exceeded your expectations with good service all round. I do hope we are able to welcome you back again soon. Kind regards, Chris Comerford.

"Birthday Present"

5
12/10/2016

Set in its own grounds the Beamish Hall Hotel.A listed buildingi it is very impressive. We were greeted by a very helpful receptionist. We were in room 105 which overlooked the side garden. It was on the small side but had everything you needed. A modern bathroom with a rain shower over the bath. A very comfortable bed and good quality bed linens. Tea and coffee facilities together with bottled water are provided in room. As part of our stay we had a brewery tour, they have their own micro brewery on site where they brew around seven different ales. After this we were able to taste the different ones. We had dinner in the Stables Restaurant this was excellent, of a very good quality with very good service. The breakfast menu was superb and this was served in the very impressive Eden Room. We certainly would use this Hotel again.

"Beautiful setting,top breakfast, magnificent place, friendly staff."

5
12/10/2016

We stayed here overnight for the second time this year due to our son studying at Durham University. We were not disappointed. Although the room wasn't as big as the first time and the view was of roof tops rather than the stunning grounds, it had everything you need. Tea making facilities with nice biscuits, hair dryer, ironing board, tv and plug in internet access which my husband used with his laptop. We ate in the Stables bar at night which was a comfortable, pretty bar with outside tables which I imagine are nice in the summer. Good food and fast friendly service. Breakfast was scrumptious with buffet for cereal etc and waitress service for cooked breakfast. Everything you could possibly want. If I had to nit pick it would be that although the bed was comfy the wooden bed frame looked antique and it squeaked when you moved but I am a light sleeper so it may just be me that would notice this! I love the suit of Armour in the foyer, and all the lovely antique furniture and paintings dotted around.The complimentary toiletries smell divine too. Beamish museum is just up the lane and is well worth a visit too. I would definitely consider staying here again.

"Great experience"

5
12/10/2016

Impressive grounds and facade. The staff were all brilliant - efficient, welcoming and above all efficient. If you are visiting Beamish Museum- you really should stay here; you will not be disappointed- accommodation good, food excellent and great selection of beers.

"Great base for Beamish Museum"

5
11/10/2016

Stayed here for 2 nights while visiting Beamish and Durham. Gorgeous country manor hotel, with lovely antique furniture in keeping with the age of the hotel. Staff friendly and efficient. Room was huge and there was a very large jacuzzi bath to enjoy some champagne in, bubbles in bubbles! Food in The Stables restaurant was very reasonable and tasty and we had an interesting tour of their micro brewery. Will definitely be back.

"Very Good Hotel"

4
10/10/2016

This is a great hotel for visiting the Beamish Museum. We had a ground floor room which was excellent and ideal for us. We stayed for 3 nights in July and had dinner each night in the restaurant and was not disappointed, good menu and good food. All the staff at the hotel, restaurant and at breakfast where welcoming and friendly. We will be Back.

"Works function"

3
10/10/2016

The building is impressive but the decor needs attention it is such a big place it requires more detail. The grounds are very nice but it could be more than just a car park where are the beautiful gardens it needs. This is a function hotel not somewhere I would like to stay it caters for large parties not couples from my first impressions.

"Lovely afternoon tea "

5
09/10/2016

We had afternoon tea there for my wife's birthday. The building itself is a huge impressive one full of character. The staff in the room where the tea was served were very friendly. The afternoon tea was great with a good selection of sandwiches and cakes and as much tea as you like. We will be back.

"Excellent Hotel with good facilities."

4
30/09/2016

A good hotel for visiting Beamish Museum, but a bit out of the way for going any where else, you need your own car every time you venture out, ie roads not suitable for public transport routes, and to far to walk to any bus stops etc. Apart from that an excellent hotel with good facilities.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Brian D, Thank you for taking the time to review your recent stay. I would agree that we are in a slightly remote part of Beamish and transport is essential. I was please to read that you enjoyed your visit and found the hotel to be excellent. I do hope we are able to welcome you back again in the near future. Kind regards, Chris Comerford.

"Sorry I thought I reviewed this stunning hotel in August when I was there."

5
28/09/2016

We stayed here for 2 nights 16,17th August and didn't want to leave. Friendly welcoming staff beautiful grounds to walk around, bedroom spacious and clean with lovely antique furniture throughout the hotel. For breakfast you eat in the hotel grand dining room, for evening meals you walk over to the stable restaurant. We loved this hotel and will definatley come back here again when visiting Beamish Museum again. At reception they have vouchers to give you a little discount for the museum and that ticket when bought at the museum is an annual ticket so you can use it as many times as you want too. I visit many Best Western Hotels over the last couple of years and feel this one is the best.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear AnnNottinghamEngland, Thank you for taking the time to review your stay in August and for the five star rating. It was great to read that you enjoyed your visit and found the hotel, food and service to be of a good quality and that you were also able to take advantage of the discounted Beamish Museum ticket. We look forward to welcoming you back on your next visit. Kind regards, Chris Comerford.

"Great night out!!"

5
28/09/2016

We went as part of a business awards night. The food was amazing, the staff were excellent couldn't do enough for us and made us feel very special for the evening and would recommend to anyone the lovely meals.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear mrsdix, Thank you for taking the time to review your recent visit and for the five star rating. It was good to read that you enjoyed your evening and that the food and service was of an excellent quality. We look forward to being able to welcome you back again soon. Kind regards, Chris Comerford.

"Great night away."

5
26/09/2016

We stayed here for a night away as well as visiting the beamish museum just a stones throw away, beautiful surroundings, great rooms and staff who couldn't do enough for you. We also had dinner in the adjoining restaurant which was fantastic. If I was to be picky I had asked for my steak to be cooked blue and in my opinion it was medium-rare. This still did not upset the evening at all. Would go back.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Jake S, Thank you for taking the time to review your recent stay and for the five star rating. I was pleased to read that you found the hotel, service and food to be of a high quality and hope that we are able to welcome you back again soon. Kind regards, Chris Comerford.

"Very loud"

2
26/09/2016

Barely got any sleep Room was lovely. Clean and decorated to high standard. However, it was the worst nights sleep i have ever had in a hotel. It was so loud. I could hear everything that was going on in other peoples room. Everytime they went into their bathroom it set their fan off which sounded like an engine in our room. Also people upstairs and in the corridoor you could hear walking about quite significantly. This all could be because it was an old building but i wouldnt stay there again.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear kiwicove, Thank you for taking the time to review your recent stay. Please accept my sincere apologies for your poor experience regarding noise issues throughout the night. Whilst the building does have certain restraints I will look at the noise concerns you have raised. it is disappointing that this experience has deterred you from visiting us in the future. Kind regards, Chris Comerford.

"God combination hotel+museum"

4
23/09/2016

We had a pleasant one night stay prior to visiting the Beamish museum (note that you can get combined hotel+museum for a good price). Large rambling place that won't have to be redecorated for years as faded paintwork just looks right! Pleasant and efficient front of house staff ensured a quick checkin and could provide lots of info on the museum (hotel has vouchers for 20% off). My only complaint was that the place lacked atmosphere, no bars were open, not even annoying background music you felt you had to tip toe around the place so as not to disturb the silence. Stable restaurant was passable but nothing special

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear ColinInHants, Thank you for taking the time to review your recent stay. It was good to read that you enjoyed your visit and the front desk service was pleasant and efficient. We do normally have background music in the public areas and although we do not have a bar open in the hotel we do serve drinks to any of the lounge or reception areas. I do hope we are able to welcome you back again in the near future. Kind regards, Chris Comerford.

"Great country house hotel with lovely staff"

5
23/09/2016

Had a two night break at Beamish Hall, as we intended to visit Beamish Museum, which is only five minutes away by car. The Hotel is tucked away in a peaceful, pleasant valley and is an impressive building both externally and internally and as it has been extended and added to, it is a bit of a maze inside. We had an upgraded twin room on the second floor, overlooking the car park and grounds, our friends weren't quite as fortunate, as their room faced into the interior of the building, so no pleasant view. The room itself was excellent. Clean, well appointed and extremely comfortable beds. The only comment I would make was that the rooms were extremely warm, even with no heating switched on. We ate in the The Stables on both nights, it is a nice venue but it is essentially "Pub Grub". Fish and Chips, Sausage and Mash, Burgers, Shepherds Pie etc. but the portions do tend to compensate for the basic menu. On site there is the Micro Brewery, with a range of interesting beers, well worth having a tasting. Finally, have to mention the girls on breakfast duty. Have never come across a more cheerful, friendly, efficient crew than these ladies, they were a delight. The breakfast offer was also good. Would we visit again - For Sure.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear jandi-b, Thank you for taking the time to review your recent stay and for the five star rating. It was good to read that you enjoyed your visit and in particular the Breakfast service. Our bedrooms are all slightly different and have varying views depending on the location within the hotel. We do have a challenge to keep areas of the hotel cool during warm periods and are currently looking at solutions as we are unable to fit air conditioning in the building. I do hope that this did not distract too much from your enjoyment and hope we are able to welcome you back again in the near future. Kind regards, Chris Comerford.

"Visited Beamish Village"

4
21/09/2016

Great stay, rooms clean , I'd trouble on the legs ask for ground floor room as the corridors are rambling with a few ups and downs. value for money, parking and ground plentiful. Staff very attentive, great breakfast selection. Situated close to Beamish Village.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear BobHuntbach, Thank you for taking the time to review your recent stay. It was good to read that you enjoyed your visit and found the rooms, food and service to be good. The corridors are rambling with a few ups and downs as they follow the original building design and it is advisable to request a ground floor room should this be of concern. I do hope that we are able to welcome you back again in the near future. Kind regards, Chris Comerford.

"Lived up to expectations"

5
19/09/2016

Recently visited Beamish for a family wedding and have to say it lived up to the high expectations we all had . The room was fine on all counts as was the food the service and the facilities . so all in all it made for a excellent wedding venue and place to stay. My only complaint would be the quality of the lager (fosters) which was very flat and had poor taste which hopefully was a one off as I have been before and that was not a issue

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear denverUk, Thank you for taking the time to review your recent stay and for the five star rating. It is good to read that you enjoyed your visit and found the facilities, food and service to be good. I will look into your comments regarding the lager as we do not normally have any issues with the draught dispense in the bars. I do hope we are able to welcome you back again soon. Kind regards, Chris Comerford.

"Lovely dinner in The Stables restaurant "

4
18/09/2016

This cosy restaurant is well worth a visit when staying at the hotel. It also has a pleasant courtyard area for pre dinner drinks. The staff is very competent, the food was excellent, so I highly recommend it.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Amanda347, Thank you for taking the time to review your recent visit to the Stables restaurant. It was good to read that you enjoyed your meal and found the service to be very competent. Your recommendation is very much appreciated and I do hope we are able to welcome you back again soon. Kind regards, Chris Comerford.

"Vintage Victoriana hotel (very vogue)"

4
16/09/2016

Charming room with queen bed, long in width a bit if a his and hers seating and dressers. Lovely window seat overlooking the front of the property with extensive well manicured lawns. Small but compact bathroom space. Very friendly welcome from all the staff, from reception - to the Stables dining and bar, to the front of house team for breakfast. Efficient, friendly service delivered in all areas all working to make your stay enjoyable. Also lovely bar drinks service after dining sitting at Stables outside tables in the dark, cooling down from the warm weather. Food in the Stables is a nice modern pub standard, and at the main dining room for breakfast there are lovely freshly cooked options to your liking (including help for dietary requirements such as gluten-free care).

"Exceeded all my expectations - a great place to visit"

5
16/09/2016

Stayed here for 4 nights, which enabled us to explore the area, but enjoy a superb room as well as good food in The Stables Restaurant, which is part of the setup. An interesting mixture of a country house hotel using a less formal and different sort of dining experience within the same location. Initially I was surprised, but the restaurant excelled itself in its own less formal style & was clearly a favourite of locals. The hotel was very comfortable and the Eden lounge was a nice quiet, comfortable place to sit & read. Breakfast was within the hotel itself, unlike the other meals, in the Eden restaurant, which was perfect with its traditional settings, nice views across the grounds. The staff were first class with a high level of service given on each occasion. We really enjoyed the range of superbly cooked food. Our stay was very memorable for all the right reasons. Magnificent

"Beamish"

4
15/09/2016

a very pleasant stay at the Beamish Hall hotel. great food but lots of nice large room (218) when we got to it but its looking a little tired. tried several times to get internet but to no avail reception suggested that the undermanager would attend but we didn't bother as we had other plans.

"Hotel Beamish-Hall"

5
15/09/2016

Very nice Victorian style Hotel, located on huge green garden, quite and relax enviroment. Friendly staff, the rooms are very nice decorated. The English Breakfast was exellent !! We had also the Afternoon tea that was very good !! Things for improvement; the beds little small, for those without car would be nice to have an Hotel pick up. The Pub behind the Hotel nice and friendly.

"Stayover "

5
15/09/2016

Came here for my husband s works party . Our room was lovely full of old charm and character. Our venue was in the winter gardens room the food and service were lovely. Breakfast the next day was again faultless. The grounds are idyllic very picturesque. We have been here about 6 times staying over and we love it each time . We have also done the afternoon tea on a separate occasion and that was a truly delightful experience. Can t wait for our return visit again .

"Amazing place, old world charm"

4
14/09/2016

We had room 219, which had lots of great things such as massive room, view of the courtyard, quiet end of the hotel. Only issue we had the journey from reception to the room. This is an old hotel, lots of stairs going up and then down, corridors galore and one lift which I'm not convinced adds any value. We ate in the restaurant and the food was delicious, the staff were very friendly and the atmosphere was relaxed. The grounds are lovely and there was a bonus, a mini "go-ape" area for the kids - zip-wire and screams.

"Great venue - pooe hotel"

1
14/09/2016

We stayed at this hotel because we were attending a family wedding which was perfect - very well organised and a delight. The staff overall were lovely and did their very best to ameliorate a poor situation. Because we were travelling a long distance and staying for three nights we booked a "Superior Room". The basic requirements of any hotel room is that it offers a good nights sleep in a comfortable bed (which mandates a good mattress) with supportive pillows and good bed linen, a peaceful environment and a functional clean bathroom. Unfortunately the room we had (103) offered none of these. It was immediately obvious that the mattress was very poor - it sagged and was covered with a slab of foam, the pillows appeared to be stuffed with cotton wool balls and the duvet was a solid slab of wadding. The noise in the room was appalling all night - faulty plumbing I was told. I did ask to move rooms when we arrived but was told that no other was available and that all of the mattresses were the same. This turns out not to be true. I have had an exchange of views with the Operations manager and it seems that the mattresses are being upgraded at the rate of 6 a month. In my opinion it is wrong to sell a room as "Superior" when you know that it isn't up to the grade. Ultimately we were given a partial refund for part of our stay but this does not compensate for 3 miserable nights, especially when we wanted to be at our best to be able to enjoy a special occasion. On the way up to Beamish and on the way home we stayed at two other hotels where we paid approximately the same for our rooms but had excellent beds and all other amenities. If you are attending an event at Beamish my advice would be to stay somewhere else nearby and to use the money saved on taxis.

"Nice building, needs updating and no A/C"

3
14/09/2016

Stayed here recently and whilst the location and setting is nice if you like country houses, but there is no mobile reception on most networks, and the building/guest rooms desperately needs air conditioning - consequently it's not 4 star, but an average 3*for me. There is no A/C and a lot of the sash windows only open 3 inches meaning no air flow and in the heat it was impossible to get the room even vaguely cool so it was very uncomfortable. The hotel provides a tiny desk fan in each room which does nothing. The furniture in each room is in keeping with the style of the hotel but it's old, creaky and way beyond its use by date imo. On the plus side, the restaurant is good and not expensive for a hotel and the breakfast is a la carte and you can get pretty much anything you want, cooked to order and it's very pleasant.

"Overnight stay "

4
13/09/2016

Excellent hotel and a first class breakfast and only a few minutes away from Beamish open air museum itself . Asked for some ice and the duty manager brought a bucket of the stuff . Will certainly stay here again

"Lovely stay"

4
10/09/2016

We stayed here the night before and night of my brother's wedding. Our first room (the night before) was small but nice and the luxury room the night of was fantastic - great size and comfortable bed. Lovely bathroom with huge double jet bath. Their bridal suite was also gorgeous - lovely airy and spacious room with fantastic bathroom. Lovely rooms and grounds downstairs - wedding meal was fantastic. Breakfast and staff also lovely.

"great hotel friendly staff"

5
10/09/2016

we only stayed one night wished it had been longer ,it was for my husbands 60th we were celebrating, and after a friendly welcome went to our room where there was a bottle of sparkling wine and a card for my husband,it was fantastic he loved it, we went off to explore the hotel its a grand hotel lots of corridoors the wedding rooms are lovely as are the lounges, very much in keeping with the age of the hotel.There are large grounds with tables and chairs dotted around very scenic and well kept.we had a lovely room with an amazing spar bath just huge it was great and also a walk in shower ,if there was any thing i would add is i would like a bigger bed next time and possibly a full length mirror but otherwise very satisfied.we had a lovely meal in the stables and cocktails before i recommend the purple rain its fab! my husband enjoyed trying the beers from the micro brewery too! we had breakfast in the very grand eden room although it needs a bit of attention on one wall looked like damp probably due to the age of the property,its a buffet then cooked to order for the hot food, we had full breakfast which when it came amazed me as probably the biggest ive ever seen you will not starve here! we had a wonderful time the staff are so nice and we look forward to returning for longer next time

"Not as good as our first visit"

3
10/09/2016

Fantastic grounds and interesting country house - let down by antique furniture in bedrooms failing to provide for modern living - by all means have the public area decked out in brown furniture but update the bedrooms to cater for today's needs and not Victorian requirements. Staff are superb and the Stable Restaurant is without fault(try the pork burger with black pudding - best burger in England!)

"Lovely stay at Beamish country house hotel"

4
09/09/2016

A beautiful country house hotel in spacious grounds. The bar & restaurant in a converted & extended stable block are a lovely feature with a good priced menu. Breakfast was served in the main hotel building & was well cooked & presented on both mornings we dined there.

"The staff are the secret to this great hotel"

5
09/09/2016

We stayed here for 3 nights and would have liked to have stayed longer. The hotel is lovely but it is the friendliness of all the staff that makes the place.The restaurant serves excellent food. We had intended to try the pubs round and about but didn't as the menu was varied enough to keep us both happy. Our room wasn't very big but had everything we needed the bathroom was a good size and all were spotless. It is a few hundred yards from the Beamish Museum and a golf course and not far from Durham and Newcastle. If I have a criticism it would be that our room was very warm even with the window open. The laundry was quite close so I assume that is the reason for the warmth!!!

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear discerning60, Thank you for taking the time to review your recent 3 night stay and for the five star rating. It is great to read that you enjoyed your visit and found the hotel and food to be of a very good quality as well as being close to some really good local attractions. The heading of your review is a fantastic credit to the team here and is really very much appreciated as I do feel we have some great people working at the hotel and I will certainly pass on your kind comments. We have had some unusually warm evenings of late and without air conditioning in the building it can become uncomfortably warm. We are currently looking at solutions to this particular challenge. I do hope that we are able to welcome you back again in the near future. Kind regards, Chris Comerford.

"Afternoon Tea - Yummy!"

4
08/09/2016

The beautiful Beamish Hall Hotel was the setting for our surprise Afternoon Tea on Saturday, 27th August, 2016. We were shown to our table and offered tea/coffee straight away. After choosing our selection of sandwiches - one choice each - we eagerly awaited the arrival of the cakes! We were not disappointed! The selection was superb, with a couple of unusual flavours - lavender being one- incorporated into one of the cakes. Wow! I didn't think I'd like it, but the flavour was great! The little scones were perfect, as were the other delicacies on the tiered cake stand. The staff were attentive, but not intrusive. They offered 'doggy bags' for the cakes that we couldn't manage to eat -which we accepted gratefully, as we didn't want to leave anything behind! All in all a gentle, decadent experience, at a very reasonable price. Many thanks for a lovely time!

"Old world style and quality"

5
08/09/2016

We stayed here two nights to allow us to spend a reasonable time at the Beamish museum. The hotel offered a very good deal for Dinner B& B on the first and B&B only the next night. The staff members were all so friendly and helpful and the place so comfortable and spacious with great style and elegance, that we could almost believe that it was part of the museum experience to show us what standards once were when things were done with pride and individually rather than by a formula that would serve the masses. The lift was old style with a separate inner door and a door to each floor. It was amusingly crash,bang wallop as it closed and started to move. We had not realised that with our booking here we also had a discount on the museum entrance fee. I would love to return here.If you book for dinner be advised that you may have to walk outside a short distance to the stable restaurant.

"2 nights and wedding celebration "

5
06/09/2016

Stayed for 2 nights and celebrated our recent marriage First night stayed in 116 (deluxe double). Very spacious and furniture in keeping with the age of the building. 2nd night stayed in the bridal suite 102 (premier double) which was a stunning round room with loads of space, enormous four poster bed and large bathroom with double jacuzzi bath and walk in shower. Beautiful room Wedding celebration went without a hitch. Brilliantly organised and decorated by the wedding, service, kitchen and Beamish Extras teams. Helped make the day perfect and have had loads of positive comments from our guests. Would highly recommend this venue for a wedding and as a hotel

"Comfortable stay, close to Beamish Museum"

4
06/09/2016

Beautiful hotel in pleasant grounds very close to Beamish Museum. Only problem was long walk from reception to a small lift and then a long walk to room. Good choice in restaurant with reasonable prices. Lots of young children when we stayed but they were no problem.

"The staff make this average place better"

4
03/09/2016

We stayed mid August for a wedding. My rating takes into account the staff and the grounds and the experience others in our group had during our stay. Had we based it solely on our experience based on our room the rating would be lower. The hotel looks amazing and arriving in sunshine only added to that first experience. It is an old building (12th century) and furnished in that dark wood, red leather style many hotels with an older building tend to favour. It is not to my taste however I can recognise that many people would find this appealing. We stayed in room 2. In our opinion the room is tiny and over filled with furniture that is too big for the room. The mattress was somewhat smaller than the bed frame so no attention to detail. With two of us trying to get ready for the wedding it was near impossible, tripping over each other, furniture and wires. (ours not the hotels!). Room two also offers little in the way of soundproofing from other rooms; not ideal being able to hear quite so much. However talking to other guests and seeing other rooms including the one next to ours it became clear that we got a 'bad' room. My advice to anyone staying is that unless you are alone, ask to not be placed in room two. My suggestion to the hotel is that this room is used as a single room only, or that the room rate is reduced to take into account its size, or unlike the other rooms this becomes a modern sleek space as clean lines & less furniture would allow it to feel bigger and would function much better. We ate at Stables on our first night and had Ashley serving us. If you have 'food needs' both Ashley and the chef can help. We shared the Camembert and after a quick enquiry Ashley sought out some chutney and the chef offered up a spiced version which was lovely and should be served with the Camembert always! My initial order of Caesar salad without anchovies was nixed when Ashley was able to explain anchovies are blended into the dressing. My next pick of beef bourguignon was also nixed as they make it properly so contained bacon. I finally ordered a blue sirloin steak, adding a message to the chef that if he/she felt the meat would not do well as blue, for it to be cooked to the meat rather than my request. The steak came out medium and tasting it showed that the chef chose the right cook as the meat was not of the greatest quality. The wedding went off without any concerns (that is guests knew about) and everyone appeared to have a nice time. The staff are exceptional, night staff, day staff, from reception, cleaners, bar staff everyone is helpful, pleasant and nothing is too much trouble. Being an earlier riser I was witness to the level of attention to detail this hotel does to ensure its standards are met. If you are planning an event I believe they will do their utmost to ensure you get exactly what you want. I wouldn't stay again but that is 100% down to the room we had, two nights in there was enough for a lifetime for me.

"Poor nights sleep"

3
02/09/2016

Stayed in room 205 and was charged £135 for the room with breakfast, but the bed was covered with a piece of yellow foam on top of a springless mattress. Housekeeping sorted it the next morning by removing the foam and leaving the mattress another sleepless night and still charged the full price. We felt cheated but the food and rest of the hotel is great

"Birthday weekend"

5
02/09/2016

I took my best friend here for her 50th Birthday. We were visiting the museum and it was so handy! The welcome was great, we had a fab room twin with great antique furniture, and a huge clean white bathroom we were overlooking the stable bar which was great for us as we spent a lot of time there! We didn't have to walk far. The service there was great, so much so even on the second night they had our customary bottle of Sauvignon Blanc ready on our table! On the First day when we returned to our room after the visit to the museum, there was a bottle of fizz some chocolates and a card for my friend from the staff. She was thrilled, a great touch!! Will definitely return, very nice staff and a lovely secluded hotel.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear RuBear2013, Thank you for taking the time to review your recent stay and for the five star rating. It was great to read that you and your friend enjoyed your visit and were impressed with the service and facilities. I do hope it will not be too long before we can welcome you back. Kind regards, Chris Comerford.

"Fabulous Afternoon Tea"

5
30/08/2016

I cannot believe I have never been to Beamish Hall before now as we have frequented the adjoining Stables restaurant many times. As we now only live a couple of miles from here we felt a visit was well overdue and that was put to rights in the blink of an eye. I am a bit of an afternoon tea blogger having searched the region for perfection. This is up there with the best of them and considerably cheaper than some of the other places we have been to with the food every bit as good. The list of places visited is extensive and this is exceptional value for money. The place on arrival exudes charm with period features and a very grand and ornate staircase as you make your way up to the restaurant. The staff are all very charming and welcoming and very helpful. The traditional afternoon tea is excellent but there is now something even better than that as Beamish Hall offer a savoury twist to that whereby you have the choice of a Tiffin afternoon tea that comes complete with scotch egg and pork pie both warm and extremely delicious and a very welcome change. The quality of the food and the exemplary service combines to make this a must visit place for afternoon tea. It is not as up market as Rockliffe Hall or Seaham Hall or Jesmond Dene but certainly competes with them all at the highest level where the quality of food is concerned. As it is now one of our locals I think you will find that we will be regular visitors in future and I feel ashamed it has taken this long to discover a true jewel in the afternoon tea crown. So a huge well done to all concerned it was exceptional.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Stewart B, Thank you for taking the time to review your recent visit for afternoon tea and for the five star rating. It is good that you have been a regular visitor to the Stables and have now had the opportunity to sample the Hall. I will most certainly pass on your very kind comments regarding the quality of the hotel, service and food you experienced. We do change the cake selection on the afternoon tea around every 6 weeks to ensure a different choice each visit and I do hope we are able to welcome you back again soon. Kind regards, Chris Comerford.

"Beautiful"

5
30/08/2016

We booked a very last minute break to the Beamish Hall Hotel and were very pleasantly surprised by the beauty and splendour of the property and the gorgeous grounds. Even more delighted by the standards inside; all the staff were local, helpful and courteous, the food was excellent quality and value for money and our room was spectacular. The receptionist did tell us it was one of the best rooms they have.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear MGStretton, Thank you for taking the time to review your recent stay and for the five star rating. I am pleased that you were able to take advantage of a last minute break and found the hotel, service and food to be excellent quality and value for money. I do hope we are able to welcome you back again in the near future. Kind regards, Chris Comerford.

"Tiffin tea"

4
29/08/2016

We have had afternoon tea at Beamish a number of times and were delighted to see you could now get a savoury Tiffin tea. This includes a pork pie and a scotch egg as well as sandwiches and cakes. Costs £15, the same as the usual afternoon tea, and is really good value. The quantity of food you get on the afternoon tea is always very filling but if anything the Tiffin tea is even more filling. Quality of food is always good as is the service provided by pleasant waitresses. Can definitely recommend here for afternoon tea.

"Excellent Best Western Hotel"

5
28/08/2016

Stayed at Beamish Hall Hotel for 1 night, lovely hotel, room quite small but vey clean and well decorated in keeping with style of hotel. Lovely restaurant, food excellent as was breakfast with plenty of tea and coffee and loads of choice. Staff were all very pleasant and courteous. Beautiful grounds.

"Country House hotel"

4
27/08/2016

Beamish Hall has the merits of an old style country house hotel in a rural setting. The room was clean with a large modern bathroom and furnished with period furniture. There is some loss of modern efficiency but a much greater gain in charm and individuality. The food in the restaurant and at breakfast was cooked to order and very tasty and well presented.

"Romantic wedding anniversary getaway"

5
26/08/2016

Visited here with my wife for our anniversary on the 16th August. This was for only one night, but we both wished it could have been longer. Absolutely beautiful building and grounds and the room was fabulous, (room 102). Staff were superb both in the hotel and the stables restaurant. Meals in the stables are excellent and reasonably priced, as is the Beamish Ale, unfortunately I couldn't manage all of them as I wanted to maintain the romantic mood. Breakfast is also excellent with a varied choice from full English to continental. A super stay and would love to return.

"Lovely stay."

5
25/08/2016

From the moment my husband and I entered the hotel till the time we left, everyone was so friendly, The receptionists were so lovely, room was spotless and the staff in the restaurant were so nice. The food in the stables was tasty and the breakfast was lovely and set us up for the day. We are looking forward to returning in the near future.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Jayne J, Thank you for taking the time to review your recent stay and for the five star rating. I was pleased to read that you have enjoyed your visit and found the hotel, service and food to be of a good quality. We look forward to welcoming you back. Kind regards, Chris Comerford.

"A fantastic day"

5
25/08/2016

We were at beamish hall for my sisters wedding and the grounds, rooms and whole place was beautiful with helpful accommodating staff. Wedding meal and breakfast the following morning were beautiful. Staff were on hand to help when needed and were great in assisting with a surprise firework display later on the night.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Laura K, Thank you for taking the time to review your recent visit for your sisters wedding. It is good to read that you enjoyed your visit and found the hotel, service and food to be very good. The firework display was a great addition to the evening and everyone enjoyed them. I do hope we are able to welcome you and your family back again in the near future. Kind regards, Chris Comerford.

"Afternoon tea"

5
24/08/2016

We went to the hotel for a hen party afternoon tea. The food prepared was tasty, plentiful and displayed well. The service was fantastic and we were even able to take spare cakes home in a goody bag. The grounds of the hall are lovely. Plenty of spaces to park and the staff are very helpful and attentive.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear lil_wippet, Thank you for taking the time to review your recent visit for afternoon tea. We often provide afternoon tea for larger groups in the hotel and it is good to read that your party enjoyed the day and found the grounds, food and service to be of a good quality. I do hope that we are able to welcome you back again in the near future. Kind regards, Chris Comerford.

"Better than the main hall"

5
23/08/2016

The old stables is at the back of the main hall and is I think classed as 'for the general public' but this is done to a high standard. To begin with its all on the ground floor so access for disabled is great, there is also a downstairs disabled toilet. There is a large outside patio area for bands and barbeques (which they do have at set times) and you can sit out here at any time. Inside there is a bar area then to the left and right the main restaurant. The meals are first class (see menu from their web site) and the staff were very friendly and helpful. I wanted a slight change to one of the meals and they were very happy to accommodate my request. On the evening we were there one of the restaurants was closed as they had a band in there and the tables were just for sitting at and drinking. You could not even hear the band in the other restaurant such is the level of insulation. This is a great place to go for a drink, lunch or dinner. The main toilets are upstairs but if you have difficulty then there is always the disabled one on the ground floor.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear steve s, Thank you for taking the time to review your recent visit to our Stables restaurant and for the five star rating. The Stables is our main area for both the general public and hotel residents to dine. We are very proud of this addition to the hall and it has proved to be very popular, especially our on site brewery. The outside courtyard offers a perfect setting for al fresco dining or just relaxing with a drink when the weather permits. It was good to read that you enjoyed your visit and found the food and service to be of a high standard and that you were not disturbed during the live music. We look forward to welcoming you back again in the near future. Kind regards, Chris Comerford.

"Ruby Wedding dinner"

5
23/08/2016

Booked private dining room for family party of 12 Sunday lunch. Great service and food well organised by Victoria and the team. My wife and I stayed overnight in splendid room 208. Hotel left us a card and champagne to celebrate our anniversary. Great breakfast and service next morning. Delighted with whole event. Couldn't have made a better choice

"Fantastoc"

5
23/08/2016

Hotel is absolutely beautiful with lovely grounds. Staff so friendly and welcoming. Check in so efficient . Rooms spotless. Breakfast outstanding and plentiful. Stables restaurant is first class. Great place to stay when visiting beamish museum.

"Lovely relaxing stay"

4
23/08/2016

We stayed here for one night before a trip to Beamish, we got a cheap deal and were seriously impressed. The room was massive, lovely and comfortable with loads of space for a family of 4. Staff were very welcoming and warm, that always helps. Breakfast was made to order and for someone who spends a lot of time in hotels, it was one of the best hotel breakfasts I had had in a long time. Everything was fresh and the staff were so accommodating for the kids needs. Will be back!

"Impressive hotel in a great setting"

5
22/08/2016

On arrival, on driving up to the car park, it was evident that the hotel and grounds were very well maintained. The reception staff were very friendly and helpful, and the check in itself did not take long at all. Our room on the ground floor was well appointed with decoration and furniture matching the character of the building itself. Breakfast was served in the first floor dining room, and the traditional Yorkshire breakfast was excellent. When we next return to the area, we will certainly be staying at this hotel.

"Afternoon tea "

5
22/08/2016

We came here for afternoon tea which was fantastic. We turned up last minute without a booking but this wasn't a problem and we were seated at a table by the window with a lovely view of the hotels garden. We had classic afternoon tea which was lovely, lots of cakes and scones plus delicious freshly made sandwiches. All the staff were very accommodating and each made conversation with our table, overall a lovely experience of how afternoon tea should be. 5*

"Amazing !"

5
21/08/2016

From the moment we checked in, we felt relaxed and very welcome. They were very friendly on reception and arranged afternoon tea for us on check in. The afternoon tea was very good and reasonably priced. Our room was fantastic with a huge bathroom and four poster bed. We ate in the Stables restaurant in the evening which was full of character and was very relaxed. The service and food were both very good. Breakfast the following morning was one of the best I have ever had in a hotel. It was so nice to have the hot breakfast cooked fresh. Thank you for a lovely stay we will be back.

"really great hotel"

5
21/08/2016

We have just returned from this hotel with friends. We were very pleased with our stay. The building looks very impressive when turning into the drive. The reception staff were very efficient and did their job with a smile. We were impressed with our large deluxe rooms and the old furniture was in character with the hotel. We had a lovely bathroom and our view was overlooking the grounds. The restaurant was very good and our meal was included in the package we had. We had three courses and it was delicious and very plentiful. The ales went down well with the men. This hotel is only one mile from the Beamish museum and was well located for Durham. We can only recommend this hotel and would definitely visit again when in the area.

"Amazing wedding venue"

5
20/08/2016

Visited here for a family wedding What a venue! Amazing setting beautiful room for the wedding day and stayed overnight in one of the amazing rooms at this hotel. Staff and venue 1st class! Food also lovely! Very high standard in all that they do.

"Gem of a property"

4
19/08/2016

Aug 2016 - We stayed here for 2 nights during our recent visit to Beamish and the approach to the hotel was as good as the brochure pictures, This historic hall has extensive, well maintained lawns and gardens but the adventure areas and falconry facility have fallen into disuse. We were in rooms 1 & 4 - both of which were spacious, particularly room 4 bathroom which boasts a double Jacuzzi bath. We ate both nights in The Stables which proved to be a great venue with high quality pub type food and drink (from the on-site brewery) representing good value for money. If you like fish and chips then try the Cod (more like a whale!)

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear TerryC657, Thank you for taking the time to review your recent stay. it is good to read that you enjoyed the hotel and the Stables real ales and food during your visit to the museum. I do hope that we are able to welcome you back again in the near future. Kind regards, Chris Comerford.

"Short break"

5
19/08/2016

A beautiful old home in excellent order with very good restaurant and micro brewery attached. Clean, tidy and with a great atmosphere. The staff were engaged, attentive, polite and able to ensure that guests are welcome. In the restaurant, staff were willing to vary the menu slightly to cater for different tastes. The grounds were superb and well kept and the site feels like it really is away from it all.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Wayne R, Thank you for taking the time to review your recent stay and for the five star rating. I am pleased that you have enjoyed your visit and that the service and food was excellent. I do hope that you will be able to return in the near future. Kind regards, Chris Comerford.

"Grand"

5
17/08/2016

What a great use for this abdominal manor. Used for several other purposes, it is now a hotel with grand rooms. Excellent for a wedding, but also good just to in overnight. Extensive grounds are great for wandering too.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear PeteLucy434, Thank you for taking the time to review your recent stay and for the five star rating. Good to read that you enjoyed your visit and were able to view the hotel facilities and wander the grounds. I do hope we are able to welcome you back again in the near future. Kind regards, Chris Comerford.

"Charming"

4
14/08/2016

Nestled amongst expansive, picturesque gardens, Beamish Hall is a delightful blend of unspoilt old world charm and elegance. Our room, although on the small side, presented well with quality linen, a comfortable bed and adequate storage. The ensuite bathroom was clean and well maintained. Architecturally designed to retain the heat, the building struggled to breathe during the unusual heatwave of mid-July during our stay, however a small fan combined with an open window brought adequate relief during the hot English summer nights. Staff were welcoming, polite and friendly, especially during the breakfast service. Which in itself offered an extensive variety of quality produce. Disappointingly, the Stables Restaurant failed to impress, generous quantities of nicely presented, ‘dull stodge', let down the otherwise overall high standards and stunning setting.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Teazer77, Thank you for taking the time to review your recent stay. It is good that you have enjoyed your visit and found the hotel and service to be of a good quality, especially the breakfast. The hot weather has proved to be a challenge with no air conditioning in the building and little air flow to cool the property down. I was sorry to read that you did not approve of the Stables restaurant and found the offering to be below expectations. We generally receive very good feedback from the Stables in terms of quality food, beverage and service. I do hope that we are able to welcome you back again in the near future. Kind regards, Chris Comerford.

"Fantastic wedding venue"

5
14/08/2016

Just home from a wonderful day celebrating the marriage of two good friends. Their venue was chosen to be beautiful and accessible, it didn't disappoint. Stunning hotel and grounds, lovely staff, gorgeous food and spot on facilities. Couldn't ask for more.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Valerie_Ender_1969, Thank you for taking the time to review your recent visit for your friends wedding and for the five star rating. I was very pleased to read that you enjoyed your day and found the hotel, food and service to be of a high standard. I do hope that we are able to welcome you back in the near future. Kind regards, Chris Comerford.

"Peaceful and relaxing"

5
14/08/2016

We had a two night stay here and found it to be welcoming, comfortable, peaceful and relaxing. Beamish museum is just a short walk up the road and so this hotel was ideal for two visits. Great food is served in the Stables restaurant; we particularly enjoyed the Thai fish curry. The service at breakfast was very good and there's a wide range of choices on offer. Smoked salmon and scrambled eggs were particularly good, as were the kippers. (Yes, we do seem to like fish!) We would happily stay at this hotel again if we were in the area.

"Afternoon tea at its best "

4
13/08/2016

We recently visited Beamish Hall for afternoon tea and we're delighted that they now offer a savoury option, my husband isn't a dessert person and loved the Tiffin savoury selection. Service is at a leisurely pace with tea and coffee arriving very quickly, but if you book for afternoon tea, it's an experience and shouldn't be hurried. Food was good, service was excellent. Staff are friendly and attentive, tea and coffee are refilled as often as you want. The manager is very pleasant and nothing is a problem. A lovely afternoon and so much to eat. Will go back again, good value for money and lovely staff

"Superb wedding venue"

5
10/08/2016

Visited Beamish Hall for a family wedding. Superb location with beautiful backdrops for photos. The service and food were excellent especially for such a large party. Stayed the night a very well appointed room and all the family were very pleased with the accommodation. Breakfast was lovely too!

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Bern23, Thank you for taking the time to review your recent stay and for the five star rating. I am pleased that you enjoyed your family wedding day and found the hotel accommodation, food and service to be excellent. I do hope that we are able to welcome you back again soon. Kind regards, Chris Comerford

"Afternoon Tea"

4
06/08/2016

Tea for Two at 4 , last customers of the day , service was 100% still pleasant and not rushed. Tea and coffee were spot on and plenty of it. Sandwiches were fresh and tasty , cakes were filling and more than enough. One of the best afternoon teas , will be coming back soon as info they change range of cakes every few weeks.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear EEW50, Thank you for taking the time to review your recent visit for afternoon tea. I am pleased that you enjoyed your day and found the food and service to very good. we do indeed change our cake selection every 6 weeks to ensure variety in our offering and hope to welcome you back again soon. Kind regards, Chris Comerford.

"Plenty of Character with Wow factor"

5
05/08/2016

Stayed for 2 nights on arrival this beautiful Country House Hotel and grounds gives a wow factor, as with all old buildings lots of Character, room well presented with furniture to match the old world charm, eat 2 nights in Stables restaurant see separate review, Breakfast excellent all cooked fresh, staff very attentive and nothing was too much trouble, plenty of fruit options and fresh mixed fruits in separate individual containers, the house is so huge that the wedding suite (conservatory) was superb and when exploring the manager was proud to show off the room ready for a wedding, lovely hotel set in the Beamish country side very close to the Beamish Museum, a great place to explore from.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Tony S, Thank you for taking the time to review your recent stay and for the five star rating. It was a pleasure to read that you enjoyed your visit and found the food and service to be of a high standard. I do hope we are able to welcome you back again in the near future. Kind regards, Chris Comerford.

"Perfect!"

5
05/08/2016

Beautiful building and lovely people working there. Got a free upgrade to a premier room with a double jacuzzi bath which we made use of both days. Bedroom just amazing with antique furniture fitting with the hall itself. Stables restaurant very welcoming and unpretentious. Very close to Beamush Museum so perfect for a close day out. Would not hesitate to recommend this place to anyone .

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear SoosieAnn, Thank you for taking the time to review your recent stay and for the five star rating. I am pleased you enjoyed your accommodation and found the Stables to very welcoming. Your recommendation is very much appreciated and I hope we are able to welcome you back again in the near future. Kind regards, Chris Comerford.

"A little out of the way , however well worth a visit"

5
04/08/2016

A most interesting hotel established in a great old large previously private residence. A good restaurant is within the property with a well priced and varied menu. We visited here after an interesting visit to Durham Cathedral a truly magnificent building.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Geoff D, Thank you for taking the time to review your recent visit and for the five star rating. I am pleased that you found the building to be interesting and enjoyed looking around. We are very proud of our Stables bar, restaurant and micro brewery and it is great to know that our guests enjoy the food and real ales and find it value for money. I do hope we are able to welcome you back again soon. Kind regards, Chris Comerford.

"Great hotel for family wedding in local area"

4
04/08/2016

Staying for five nights leading up to a wedding, we were delighted with our huge room with pleasant bathroom including jacuzzi [209]. The setting was beautiful and the room quiet and peaceful. The staff were extremely helpful and dealt with our requests promptly and courteously. The staff in the breakfast room were particularly considerate and friendly and made my elderly mother in law feel at her ease. We ate at The Stables which was excellent with a fun, vibrant atmosphere. We also had room service which was efficient and tasty. It was a great central place to meet up with family members nearby and the grandchildren (2 to 4) loved the adventure play area. One negative comment was that I think the shower in the disabled room for our elderly visitor should have had a hand rail inside the shower, not just on the step up. To sum up we had a splendid stay.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear anniemc50, Thank you for taking the time to review your recent five night stay. it is good to read that you enjoyed your visit and found the room, food and service to be of a high quality. I will certainly pass on your kind comments regarding the friendliness of the team. I will pass on your comments regarding the bathroom to our maintenance team improve the access and safety to this area. I do hope we are able to welcome you back again in the near future. Kind regards, Chris Comerford.

"Very nice stay and place "

4
03/08/2016

Stayed over for a wedding , reception were very accommodating checking us in . We were room 1 which was beautiful . Although while the curtains looked heavy they weren't . Because as the room faced east, we got the full dawn sunlight at 4am which was a bit annoying as only got to bed at 1 am . Delicious breakfast .

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear RioSriOz, Thank you for taking the time to review your recent stay. I am pleased that your check in was good and the breakfast delicious. I will certainly look at the curtains in room 1 as I agree that the bright dawn would be annoying at such an early hour. I do hope we are able to welcome you back again in the near future. Kind regards, Chris Comerford.

"Bar and restaurant"

4
01/08/2016

Used this hotel a number of times for the restaurant and rooms for business clients and also the restaurant for friends and family visits. Never stayed in the hotel rooms myself but always receive good reviews from my visitors. The restaurant has a wonderful seating area in the old stables and the outside seating is pleasant on a summer evening. Good food available and a good choice of beer at the bar. Have bought casks of beer to take home in the past from the micro brewery which always go down a treat. The entrance to the hotel is also worth a mention as this always make a great impression. Never had a bad experience or a bad meal.

"Beautiful and unforgettable place."

4
01/08/2016

We stayed here for one night (30th July) as we were attending a wedding nearby.I found access difficult due to entrance road closed but eventually found it after a very long diversion! Obviously, this problem is temporary. The building and grounds are absolutely stunning! Definitely one for the memory bank. Everything in our period-style room (216) was scrupulously clean and to a high standard. Exceptional quality bed linen and towels. All staff encountered were found to be of a very approachable, friendly manner. Plenty of refreshments were available in the room, and replenishment was only a phone-call away to reception! We didn't eat at the hotel. Our only disappointment (which was profound and the reason I haven't given an 'excellent score') is that breakfast wasn't included in the price of the stay, it would have been another £25 for us both. As the room was £155 for one night...breakfast we assumed, would automatically be included. But it wasn't.

"Afternoon Tea,"

5
01/08/2016

Had afternoon tea on Saturday 30th July with my wife ,sister and brother in law, And we all throughly enjoyed it beautiful surroundings, the service first class ,food also top marks, Must point out also as we mentioned to the waitress ,we have tried the afternoon tea at Whitworth Hall run by the same chain Best Western Hotels, but it doesn't come anywhere near Beamish Hall, top marks,

"Enjoyable stay"

4
31/07/2016

Nice hotel with a great restaurant (The Stables) and its own micro brewery, sadly didn't get time to visit. We ate in the stables both evenings and the quality was excellent, it's fish and chips is massive so give that a try. The bar is well stocked with its various ales from its brewery, and large area outside to take in the sun when it shines. All of the staff very polite and helpful, we had a deluxe room that was well maintained but not very big. So must be luck of the draw if you get one of their larger ones quoted on webpage, breakfast had a good selection and the full English was always a good choice. If we're in the the area again, this will be our first choice to stay in.

"Fabulous fish and chips at The Stables!"

5
30/07/2016

Had a coupe of friends stay this month and ate twice here. Had fish and chips both nights as they were just gorgeous! Huge fish beautifully cooked. Rest of party had different thing all lovely and sweets esp Eton Mess were delicious!

"Country living; if you can find it"

5
26/07/2016

Bit of a problem finding it; the main road from Beamish Museum was closed, leaving a tiny track through a Tanfield housing estate. Quite a surprise to arrive through a small gate at a huge car park and a very impressive hotel. Our room (101) was huge, with Jacuzzi bath. Evening meals taken in an attached rustic bar-restaurant; breakfasts taken in what seems to be the old dance room. Staff are very friendly and most attentive. Everywhere is immaculately clean. The grounds are wonderful to wander about, but not much else for those who like a spa break or something livelier. There is a zip wire themed adventure for the seriously energetic. The whole place is gorgeous, but I wish they did more for vegetarians.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear 6tonyst, Thank you for taking the time to review your recent stay and for the five star rating. I am sorry that you had difficulty locating us as the main access road is currently closed by Durham County Council and the only access is as you have described via a diversion. Unfortunately this is beyond our control. I was pleased to read that you enjoyed your stay and found the hotel, service and food to be of good quality. We do cater for vegetarian dietary requirements and are very conscious to offer a good selection when we change our menu throughout the year. I do hope we are able to welcome you back again in the near future. Kind regards, Chris Comerford.

"Small, sweaty and bad service."

2
24/07/2016

The room was too hot. We were given a fan but as the window didn't open enough, there wasn't enough fresh air coming in. The bed was too small, the mattress was too soft and it didn't seem flat. In the morning, we went for our breakfast. The breakfast was good until I went to refill my glass with orange juice. On my return, I found my plate was missing and a member of staff was scraping my remaining food onto another plate which had all of the other leftovers on. I told her I was not finished and she said Oh well. Next, she asked if I wanted any sausages or bacon because there was some left. I said no it doesn't matter because the other members of my party had already finished. I have never experienced anything like this before in any other hotel I have been in. I have had a better time in a £5 a night youth hostel in Thailand. Shocking considering my room was £105. I will never return to this overpriced, overrated, joke of a hotel. Come here if you are more concerned with status rather than quality. I'd take a Premier Inn/Travelodge over here any day.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear ZAlexander P, Thank you for taking the time to review your recent stay. I am sorry to read that you did not enjoy your visit. Sometimes we do get things wrong or do not live up to certain expectations, but we always try to put these right and have a team at the Hotel who genuinely care for our guests so it is disappointing to read that your room and breakfast were not up to our normal standard. I do however find your comments regarding value quite distasteful. I do hope you find the premier Inn/Travelodge more to your taste. Kin regards, Chris Comerford.

"Tea for Two"

5
24/07/2016

My granddaughter gave me an afternoon tea for two voucher as a Christmas present. I was unable to use it until July 2016. I had been to a wedding at Beamish Hall previously so I was aware of the grandeur of the building. It's amazing, beautifully furnished and spotlessly clean. The afternoon tea was very nice, the choice of sandwich filling was good and varied, the scones were very light and. Fluffy and the choice of cake was excellent. Tea and coffee were served in pots, which were refilled when required. We couldn't eat everything and were given a container to take home what we'd left. It was a most pleasant afternoon, we were sat at a table next to the window so had an amazing view of the grounds. I would recommend this to anyone who loves having tea where it's so peaceful and quiet. The staff were extremely friendly and very polite.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Pip E, Thank you for taking the time to review your recent visit for Afternoon Tea and for the five star rating. I was pleased to read that you enjoyed your afternoon and found the hotel, service and food to be of an excellent standard. I do hope we will be able to welcome you back again in the near future and your recommendation is greatly appreciated. Kind regards, Chris Comerford.

"I liked this hotel"

4
21/07/2016

We chose this hotel because it was very convenient for visiting the Beamish Museum but we enjoyed our stay on it's own merits. The hotel is pretty and, if the room was a touch worn looking, it added to the feeling that we were staying in someone's country house. I preferred it to some of the overly glossy hotels we have stayed in elsewhere. The grounds are pretty and staff were lovely. There was a grad party going on while we were there and we didn't hear a thing. I would love to go back here and spend more time relaxing.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear mrobson, Thank you for taking the time to review your recent stay. It is great to read that you enjoyed your visit and found the hotel and service to be of a high standard. I hope you enjoyed visiting the museum and we are able to welcome you back again in the near future. Kind regards, Chris Comerford.

"Beaming with joy!"

5
20/07/2016

My mum loves Beamish museum so we thought we'd bring her here for her birthday. Upon arrival you find yourself marveling at the beautiful building and well kept grounds. The entrance is even more impressive and the reception area. We were met by friendly helpful reception staff. We then followed the winding corridors upto our rooms. The rooms are quaint, old fashioned, in true keeping to the rest of the hotel but the bathroom seemed newly refurbished with nice fittings and very clean modern tiles. The beds were very comfy. The location of the hotel is obviously ideal if you want to visit Beamish museum which we did the following day after a really nice tasty breakfast in one of the huge dining rooms. Overall it was a wonderful experience at a very reasonable price.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear alk3ste, Thank you for taking the time to review your recent stay and for the five star rating. I am so pleased that you enjoyed your visit and I do hope that your mum enjoyed the museum. It would be great to be able to welcome you back again in the near future. Kind regards, Chris Comerford.

"Customer care focus of staff overcame minor glitches"

4
20/07/2016

We were accommodated in room 116 from 10-12 July 2016; the room overlooks the Stables Bar and open-air seating area but our concerns regarding late night noise proved unfounded. I did not receive the meal ordered on the first night but the staff, led by Jemma, immediately apologised, offered to serve the correct meal and provide complimentary wine. There was nothing wrong with the meal served, it was simply not what I ordered, the staff responded superbly and thus, we did not take up the offer. Our room was not serviced the following day but within minutes of informing Reception a duty manager arrived at the room and rectified the situation. Whilst the food in the Stables Bar was good an outstanding feature for us was the breakfast served in the main hotel; proper linen, good menu, breakfast cooked to order, someone constantly roaming with a coffee pot and again, an excellent staff team for whom nothing was too much trouble.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear MJP1083, Thank you for taking the time to review your recent stay. It is good to read that you enjoyed your visit and were looked after by the service team in the Stables for dinner and the Eden for breakfast to a high standard. Please accept my apologies that you encountered some issues with your order and the servicing of your room. I do hope that we are able to welcome you back again in the near future. Kind regards, Chris Comerford.

"It was a perfect venue!"

5
20/07/2016

On Saturday 16th July, our son, Jack Thurlbeck married his childhood sweetheart, Gemma Burrell. The venue was amazing; the setting for some of the wedding photos was beautiful; the service was outstanding from Matt and his team, plus the bar staff and reception team; the food was delicious; our overnight accommodation was excellent, and breakfast on Sunday morning was great! This is an awesome venue for a wedding or special celebration. I would highly recommend it!

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear JHT2910, Thank you for taking the time to review your recent wedding celebrations and for the five star rating. It was a pleasure to be a part of such a special occasion and to help make it a wonderful day. Matt and his team were thrilled that you all had such a great time and your recommendation is greatly appreciated. We look forward to welcoming you back soon. Kind regards, Chris Comerford.

"Afternoon tea"

4
20/07/2016

I've been to this beautiful place on several occasions for various events. This was Prosecco afternoon tea for 20 colleagues. The linen and table setting were to a high standard, the staff as always very attentitive and obliging. We were in one of the ground floor private rooms,which allowed us to pop in and out as it was a beautiful day. We observed an outdoor wedding which added to the ambiance of the unique place. Food was as expected and plentiful , the only thing I would have changed would have preferred Prosecco being served on arrival,.the tea and coffee were served first and was cold when food arrived. The sandwiches were made up with three layers.including crusts. Smaller crustless portions would have been more manageable . This did not affect the overall experience and I not hesitate to return and recommend to family and friends.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Val W, Thank you for taking the time to review your recent visit for afternoon tea. I am pleased that you enjoyed your afternoon and were able to take advantage of the wonderful sunshine we have had recently. I note your comments on the sandwiches and will check with the kitchen team as these should have been served without the crusts. We are able to serve drinks at any point during the day and served the Prosecco when advised. Thank you for your recommendation it is greatly appreciated and I hope we are able to welcome you back again soon. Kind regards, Chris Comerford.

"This place deserves better"

2
19/07/2016

I find it hard to write this review since I am plainly going against the tide of opinion and I gained the impression that the staff is hard-working and anxious to please. The grounds are quite perfect but things are different inside. There is no doubt that locally this place is very popular, as evidenced by the proms and weddings that took place during my two-day stay. With the best will in the world I cannot say that the interior lives up to expectations. I booked a de luxe bedroom but it was difficult to identify anything remotely de luxe about it. There was a desperate lack of storage, save for an enormous, aged wardrobe whose door closed only with much grumbling and would not close at all when a clothes hanger was inside. The wardrobe took up a disproportionate amount of space and no serviceable drawers in which to store clothes. There is a programme of refurbishment in process but it seems that it has a long way to go before it will be attractive to the discerning traveller. In fairness, I raised these issues with the general manager, who listened sympathetically and took them into account in my final bill. This hotel could be magnificent given a substantial injection of cash. It is ideal for visits to the Beamish museum.

"Excellent in ALL Respects"

5
19/07/2016

My wife and I stayed for two nights whilst re-visiting Beamish Museum and had a wonderful stay. The hotel has a fascinating history and placed in beautiful grounds, a few minutes drive from the museum. The staff were amazing, friendly and knowledgeable and very helpful. The Stable Restaurant served superb food and the service was great. Once again the staff, made our visit feel special. The menu is to die for at good prices. The micro brewery a real added bonus providing excellent beers. Room was lovely and comfortable, a little noisey and we could hear "everything" from next door, a bit off putting. But the hotel had, weddings, school proms, private dinners and a music festival during our visit. There was plenty of staff to cope with it all and none of it had an impact on our visit. Breakfast was freshly cooked and was served in a beautiful setting overlooking the grounds. My only regret is that we live so far from this hotel to revisit. Well done to all who made our stay so pleasant, thank you.

"Beautiful surroundings."

5
17/07/2016

Although our room was quite noisy, the bed was very comfortable - if a little small for my husband who is 6'. The bathrooms are lovely and clean. We had one double and 2 twin rooms - the twin rooms were bigger and felt more spacious. The staff are all lovely and friendly. I'd ask for a bigger double next time rather than the standard.

"Royal feel"

5
17/07/2016

I visited Beamish for 2 days during my business visit. The rooms have beautiful decor and outstanding views. And to top it all the high tea is superb, it takes you back to the era of yesteryear and you feel like a queen.

"Wedding stay "

4
17/07/2016

Stayed for one night for a family wedding. At £105 for the room including breakfast it was fairly reasonably priced. The food catered for the wedding was lovely. The breakfast the next day was also very good- both cooked breakfast options and continental and good service. The room was nice- quite compact but adequate for our needs. Minor issues- room was very hot and even with the fan on and window open it was stuffy. The tv signal wasn't great and our remote didn't work but it wasn't an issue and we didn't ask for someone to sort it out which I'm sure they would have done. Check in wasn't until after 3pm which is a bit late but seems the norm these days. Grounds of the hotel are lovely and well kept. Everything is clean and staff are nice and helpful. Drinks are a bit pricey but again probably the norm these days and correct for the type of establishment. Overall it was a lovely stay and we would return.

"Retirement Meal"

5
16/07/2016

Organised a retirement evening dinner for 37 colleagues in the Common Room of the hotel (which sounds much worse than it actually is!), which took place last night. Had a fantastic evening, the room looked lovely and the meals (pre-ordered) were delicious great temperature and all arrived at once. The service staff were fantastic, nothing was a problem, they were helpful, polite and very efficient. An excellent time was had by all! Well done Beamish Hall.

"Very comfortable, good location"

5
15/07/2016

You always know what to expect with Best Western. This is a very comfortable hotel. Interesting building with rooms which have a decidedly "antique" feel to them. Staff friendly, they couldn't have done enough for us. Huge, well maintained grounds. The free Wifi in this hotel is extraordinarily fast- the fastest I've ever had in any hotel. I'd stay here again any time.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear incongru, Thank you for taking the time to review your recent stay and for the five star rating. I am pleased that you have enjoyed your visit and found the hotel, grounds and service to be very good. I was also pleased that the Wi-Fi was very good. I do hope we are able to welcome you back again in the near future. Kind regards, Chris Comerford.

"Historic Building in Great Location"

5
10/07/2016

We booked a 5 night break in a deluxe room and it included Afternoon Tea on day of arrival. Hotel building is impressive and the interior public areas have beautiful ceilings and cornicing. Suggest you try and view the Shafto Hall which has a fantastic ceiling fully restored. The room we were allocated was disappointingly small and I checked that it was definately a deluxe room. For the size of the room the modern and well equiped bathroom was disproportionately large resulting in an L-shaped bedroom with a small double bed 'shoe horned' into the space between the bathroom and the window. Otherwise the room was fine with period style furniture which was also large in size. The afternoon tea on arrival was excellent with generous portions of sandwiches plus the usual cream scones and cakes. Although it was included in our room rate we thought £15pp represented good value. Breakfasts served in the Eden Room were good with standard cold buffet items of juices, fruits, bakery etc plus the cooked items were served at the table and included the normal grill plus eggs benedict, smoked salmon and scrambled eggs, fish and omelettes. The breakfasts were served by very friendly and efficient staff. We had enjojable dinners on 3 nights in the Stables restaurant adjacent to main hotel building, and had been imaginatively created from the original stables of the Estate. Prom nights of local schools were held on 3 of the evenings but did not disturb or affect the hotel guests. The hotel is within walking distance of the Beamish Museum being around a mile to the main entrance. Suggestion - It would be nice to have a folder in the lounge with a history of the Estate and pictures from its 'heyday' in the late nineteenth and early twentieth century. Have found this in other hotels converted from historic mansion houses. Would definately stay here again if returning to the area of Newcastle / Durham and of course Beamish.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Gordon A, Thank you for taking the time to review your recent 5 night stay and for the five star rating. It was good to read that you enjoyed your visit and found he hotel, food and service to very good. Our deluxe rooms are all individual and do differ in size from each other, please accept my apologies that your expectations were not met on this occasion. I will certainly look at our suggestion of a history folder for guests to look through as we do have a great history and many images of the past occupants of the Hall. I do hope we are able to welcome you back again in the near future. Kind regards, Chris Comerford.

"Celebrating 50th wedding anniversary of good friends."

5
10/07/2016

We were a party of 12 in a private dining room. The food and service was excellent. The young staff waiting were attentive, polite and professional. Although the hotel was also hosting 2 weddings we could not fault the service we were given.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Susan E, Thank you for taking the time to review your recent visit to celebrate your friends 50th Wedding Anniversary. The event was a great success and everyone enjoyed the evening. It is always a pleasure to help make such events a truly memorable one and I do hope that you will be able to return in the near future. Kind regards, Chris Comerford.

"Prom"

2
10/07/2016

Attended a function here and was extremely disappointed , food was awful and undercooked - chicken pink in the middle, staff were openly discussing other people and their dress sense at the function and although the venue itself is nice the other stuff retracts from that and I certainly wouldn't return. Not good value for money at all.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Foodjunkie138, Thank you for taking the time to review your recent visit for your prom event. I am sorry that we did not meet your expectations on this occasion and that you found the food and service to be of a poor quality. We serve large quantities of food within a short period of time and the system we use ensures that all dishes are cooked to the same temperature and ensures that it is only served when these requirements are correct. I will most certainly investigate your comments regarding the service team and I agree that this is unacceptable. Once again my apologies for your poor experience. Kind regards, Chris Comerford.

"mixed blessings"

5
07/07/2016

Firstly, it is very handy for the beamish museum (less than a mile down a country road), the hotel is set in lovely grounds, very peaceful, and for our four night stay we had one of the best rooms (208), a large room with triple aspect bay windows overlooking the grounds into the distance, with a beautiful bathroom/shower room/ and big Jacuzzi big enough for four!!!. The hotel has object d,art in the rooms, corridors, function rooms in fact everywhere!! all in the best possible taste! well done "best western" we will miss you. As for quirkiness, it has to have the noisiest shakiest small lift ever, we winced everytime the doors slammed shut! and the beautiful bathroom awful taps that didn't work properly, but then its british plumbing, and we would be back in shot!

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear brian t, Thank you for taking the time to review your recent four night stay and for the five star rating. I am pleased that you were able to sty in one of our Premier rooms and enjoyed the facilities. I will ensure that the taps in the bathroom are checked and any deficiencies addressed. I do understand your comments regarding the lift, we do however have this checked regularly to ensure that it is safe and in good working order but as it is an old style lift it is certainly not a luxurious as we would like. I do hope that this will not prevent you from choosing to stay with us again. Kind regards, Chris Comerford.

"A sense of occasion"

3
05/07/2016

Beamish Hall is set in beautifully manicured grounds and gives you a real sense of occasion as you drive up it. There is ample parking and an imposing entry hall where we were met by friendly and efficient staff. In fact the service in all areas of the hotel was superb. We ate dinner in the Stables restaurant, which has been done up to give a superb retro feel befitting the name. The prices were reasonable and we finished a pleasant evening with a drink in the courtyard with a patio heater. In general the hotel was well resourced but our room was tiny; we were part of a party which booked a number of rooms, and ours was tiny compared to some for the same price. The furniture was a little shabby, but in keeping with the traditional feel of the place, although a double bed is small for what I would expect in this day and age. Finally we ordered breakfast in our room which was delivered hot and on time; the quality was excellent but again small for a full cooked breakfast, tasty but not heart, and there was only enough coffee for one small cup each. In short, we enjoyed our stay but would look around to see what else was in the area before we committed again to this place.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Topdowner, Thank you for taking the time to review your recent stay. I am sorry that you found your room and breakfast to be below expectations. All of our rooms are individual and are all of differing sizes. I can assure you that your room was the same standard as your other party members but was slightly smaller in size. It was good to know that you enjoyed the hotel, food and service and I hope that you will consider a return to us should the opportunity arise. Kind regards, Chris Comerford.

"Lovely location and a great breakfast"

4
05/07/2016

12th Century Manor House makes a good hotel in stunning countryside. Didn't dine but room service was fresh, fast and excellent value. Breakfast was just what is required before a busy day. First Class selection of fresh produce and full cooked breakfast freshly prepared. Will set you up for the day.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Rod S, Thank you for taking the time to review your recent stay. I am pleased that you enjoyed your visit and found the hotel and food to be of a high standard. I do hope that we are able to welcome you back again. Kind regards, Chris Comerford.

"Great place to visit"

5
02/07/2016

We stayed here for three nights recently and had a great time. The room was spacious and well appointed; the staff were great (helpful and knowledgeable about the local area) and the food excellent. The beer from the onsite microbrewery was fine - except the Jinja (why try to re-invent Ginger Beer?). All in all well worth a visit.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear AnthonyC7, Thank you for taking the time to review your recent three night stay and for the five star rating. I am pleased that you enjoyed your visit and found the hotel, food and service to be of a high standard. We try to offer a different real ale every so often and try something new. Our head brewer introduced the Jinja recently and it will only be available for a short period of time. I understand that it is not to everyone's taste however it has been well received in the local community and by CAMRA. I do hope that we are able to welcome you back again soon. Kind regards, Chris Comerford.

"Excellent Stay"

5
01/07/2016

Spent 4 days at this excellent hotel. It's got the old world charm and service levels that you would expect. Nothing too much trouble for the staff. Breakfasts excellent and what a setting to enjoy the meal. Try the Stables restaurant and the ales from the on site micro brewery and you will not be disappointed. Food and drink of the highest standard and excellent service. Even though there were other functions in the hotel during our stay we had a perfect uninterrupted nights sleep. The only downside which is not the fault of the Hotel is the lack of mobile phone signal, however the free WiFi functioned well. Would recommend to anybody.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Steve N, Thank you for taking the time to review your recent four day stay and for the five star rating. It is good to read that you enjoyed your visit and found the hotel, food and service to be of a high standard. We brew our own real ales at the micro brewery on site and it gives us real satisfaction that they are so well received. I am sorry that you found the phone signal to be very poor, this is something we are fully aware of and is unfortunately beyond our control as the hotel is positioned at the bottom of a dip in the valley. This was main reason that we invested in high speed Wi-Fi which is working well. Your recommendation is very much appreciated and I do hope we are able to welcome you back again in the near future. Kind regards, Chris Comerford.

"High Quality and Caring Staff"

5
29/06/2016

Home from home when away on business, the meal in the Stables was excellent and I got a good nights sleep in a comfy bed. The room was clean and well equiped. he wifi was excelent and free. Nothing was too much trouble for the friendly staff.

"Disappointing Afternoon Tea"

3
28/06/2016

I've always liked Beamish Hall Hotel as a venue but my visit for afternoon tea this week was a bit of a let down unfortunately. The staff were friendly and attentive but the room that was used was devoid of atmosphere and was up some stairs in an old suite. In my opinion it would have been far more pleasant, especially on a bright summer's day, to have it in a ground floor room with access to the grounds. The savoury side to the tea was good with tasty, generous fillings, but the cream scones and pastries were so dense they were not enjoyable. I was also surprised to be charged extra for a refill of tea as I have never experienced this before, especially when already paying £16pp. Could do better Beamish Hall Hotel.

"Short stay."

5
28/06/2016

We stayed for one night and can't recommend highly enough. Lovely room and breakfast. Also worth having a meal in the restaurant next door as its good food,local ales and reasonable prices.Staff are very friendly.

"Beautiful Location"

5
27/06/2016

Stunning Country House Hotel. We had a lovely spacious room overlooking the beautiful grounds. The staff, especially the housekeeping staff, were friendly and very helpful.Breakfast was amazing, huge choice of lovely fresh food served in elegant surroundings. The hotel is very handy for the Beamish museum.

"My wedding 11.6.16"

5
27/06/2016

What can i say fantastic !!! Stayed in apartment night before wedding with my family its fantastic !! Then had my wedding next day couldn't fault it staff went out their way to help a friend who was poorly and everything went to plan the day ran smoothly also food lovely on the evening we had hog roast which was delicious venue amazing everything fantastic would highly recommend to have ur wedding here .

"Stables Restaurant Review"

5
26/06/2016

We had Sunday lunch today at the Stables restaurant and we could not fault the food or service. We hadn't booked a table but this was no problem for them, we were fitted in immediately. Our drinks were brought straight to the table and within 15 minutes all of our food had arrived. The IPA beer was fantastic. The food was hot, the roast dinner was very well cooked, fresh carrots, mashed swede and fresh cabbage. The yorkshire pudding was not greasy at all. We asked for a gravy boat and received piping hot extra gravy in minutes. No fiddly packets either, mint sauce and mustard in little dishes. The dessert was very delicious and beautifully presented. Our two children ordered sandwiches from the kids menu and they quality was fantastic, uncut bread and good quality cheese and ham filling. Our kids had a fab time as there is a very good outdoor play park next to the stables so this kept them happy before and after the meal. All in all a perfect day out. Thank you to all the staff for making our day so special.

"Another visit perfected by the wonderful staff!??"

5
26/06/2016

We visited Beamish Hall five weeks ago but due to some health issues were not able to visit all the local sights. Determined to further explore the offerings of Northumberland we stayed again last week. In our experience a second visit never seems as good as the first - perhaps because the 'surprise' element is no longer there. Happily, however, this proved not to be the case. We stayed in the same room as previous, which was a lovely sized twin, with en-suite plus bath, both spotlessly clean, with good quality bed linen and superb selection of toiletries. The breakfast was faultless and although the hotel does not offer a fine dining experience the meals in the Stables were very good, well presented and moderately priced. However, what made this break so brilliant was the exceptional staff. Without doubt, we could not name one member who was not both attentive and professional, and took the time and trouble to make us feel very welcome and comfortable. Well done BH - we will be back????

"Historic and romantic"

5
25/06/2016

A beautiful location with spectacular views over the well kept grounds from every aspect. We stayed to celebrate our wedding anniversary and were upgraded to a lovely corner room. The Stables provided delicious food and proper resl ale brewed on site. The bedroom was furnished with antique furniture, lovely drapes and pictures. The staff were personable, friendly and thoughtful. All the public areas boast antique furniture and paintings with a beautiful stained glass window on the main staircase. We were so impressed that we have booked a return visit for later in the year.

"No sleep"

2
22/06/2016

I booked a room with breakfast included through booking.com. When I called to confirm the booking,I was advised I had booked a room without breakfast and it would be another £10 each for us to have breakfast. Unfortunately, I no longer have the confirmation email to prove otherwise. The room is a good size and rhe furniture is beautiful. The shower is great and it is lovely that there is a bath too. However, there is no air conditioning in the bedroom and the window barely opens. The room is now absolutely roasting and extremely unpleasant. Add to that the constant banging all night, some kind of trolley being rolled back and forwards outside until late, bottle bins being emptied into outside bins late on and the lumpiest pillows I have ever seen in my life. As a result,I have had absolutely no sleep. Instead of being refreshed and looking forward to a day at the museum,I am exhausted and genuinely concerned about the 2.5 hour drive I have home later.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear tiredgirl79, Thank you for taking the time to review your recent stay. Please accept my sincere apologies that your sleep has been disturbed on several occasions during the night. We do have provisions in place to try to minimize noise between the hours of 10pm and 9am. I will investigate as to why these have not been adhered to on this occasion. Our reservations taken by third party websites are very accurate as the booking is made digitally into our system and the room reserved was on a room only basis and is why there was an additional charge for breakfast. I would be more than happy to discuss your issues should you be able to contact me directly at the hotel. Kind regards, Chris Comerford.

"Most Excellent Hotel"

5
22/06/2016

The staff at the hotel where friendly and helpful, the hotel was immaculately clean and well presented for an old building, the accommodation was absolutely 5 star with period furniture in keeping with the beautiful surroundings. The slightly wonky door handle to the main door does not at first glance give a good impression but that soon evaporates The breakfast staff and the breakfast where and was absolutely superb. The only slight and it is slight criticism is, the hotel lacks the fine dining experience for guests equal to the quality of the rest of the hotel. The Stables Restaurant delivers wholesome well cooked food at a reasonable price, with a good selection catering for most appetites and dietary needs. The staff where again excellent in the service provision and took care in the detail. The restaurant compares favorably with others in the area with the added advantage of a good micro brewery on site. I can not really fault the hotel the location or the staff.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Andrew M, Thank you for taking the time to review your recent stay and for the five star rating. I was pleased to read that you enjoyed your visit and found the hotel facilities and service to be excellent. We do not offer a fine dining experience at the hotel as the Stables is our only food and beverage offering. I do understand that some hotels offer more than one dining option, this is not something that we are considering at the moment. I do hope that this will not deter you from visiting us again in the near future. Kind regards, Chris Comerford.

"Country retreat"

4
21/06/2016

Very impressive on the approach as it is set in lovely grounds, and of course it is in the countryside. Simple check in procedure where I was pleased to see sheets of paper for forthcoming guests rather then the receptionist hitting keyboard keys! We only had a small room, which on first glance was well appointed, with nice furniture in keeping with the Manor house which this hotel once was. However, on closer inspection of the bed footboard and wardrobe there were pieces missing from the decorative trim, but these are older items and we all show some signs of age don't we? Suffice to say, they were clean ( apart from finding a previous guests socks in the wardrobe...) as was the bathroom which had both bath and separate shower. One disappointing item in the room was the hairdryer which when switched on made a loud grinding sound and began to smoke. Yes, one call to reception brought a replacement , but is this an item that should be checked for operation on each change of guest ? Not a big issue I know. We only had a drink in the stables bar, which has a nice courtyard area with tables and heaters under the large umbrellas should it be a little chilly, but it did seem quite busy for early evening. Breakfast the next morning was in a nice large room with views of the grounds, and the staff will take your breakfast order rather than it being a buffet style for the hot food, pastries are available as a serve yourself item. Check out was as simple as check in, and whilst we found the hotel a little too far out for our needs I would recommend it.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear mcfcap, Thank you for taking the time to review your recent stay. Your recommendation is very much appreciated and I am pleased that you found the Hotel to be well appointed and the check-in/out was very easy. I do apologise that items were left in your room from a previous guest and that the hairdryer was not up to standard. I do hope we are able to welcome you back again in the near future. Kind regards, Chris Comerford,

"Loverly hotel, smallest rooms I have ever seen"

4
17/06/2016

The room(standard double) was so small only one person at a time could move around, furniture was very large making the room smaller. No chair at dressing table as it would block half the room, on the plus side grounds splendid, breakfast very good and staff very good.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Alan R, Thank you for taking the time to review your recent stay. We do offer three types of room at the hotel, classic, Deluxe and Premier. I am sorry to hear that you found your room to be below expectation, I do feel that on this occasion the Deluxe room may have suited your needs more accurately as they offer more floor space. It was however good to read that you enjoyed the grounds, breakfast and service. I do hope we are able to welcome you back again in the near future. Kind regards, Chris Comerford.

"2 day stay"

5
17/06/2016

Stayed here with family in order to visit beamish museum. The weather was lovely and we couldn't fault the hotel. Food, rooms and cleanliness all good. Would definitely go again. It is only a few minutes drive to the museum. The staff at breakfast were especially helpful

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear 568julie, Thank you for taking the time to review your recent stay and for the five star rating. I do hope you enjoyed the museum experience and thank you for your kind comments regarding the quality of food, cleanliness and service. I do hope we are able to welcome you and your family back again in the near future. Kind regards, Chris Comerford.

"poor quality food"

3
16/06/2016

We had our graduation ball at beamish- lovely night, gorgeous venue but in all honestly i would never have paid for the food we were served- id be disappointed if i recieved that food in a weather spoons! My starter was fishcakes- which contained no fish- it was just a potato cake. My main was chicken roast- very dry chicken and potato and carrot- not other veg or yorkshire or anything! And desert was okay- but similar standard to a weatherspoons! Thourouly unimpressed by the food supplied by beamish considering the amount of money we paid them!

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Anne D, Thank you for taking the time to review your recent visit for your University Ball. I am pleased that you enjoyed your evening but was a little disappointed by your comments regarding the quality of the food. Our fishcakes are homemade, with a mix of fresh cod, monkfish, salmon and potato. I am sorry that you found this to be more potato than fish. The main course of chicken, fondant potato, parsnip and carrots is not traditionally accompanied a Yorkshire pudding, but was served with a mushroom sauce. Whilst you may compare us to your local drinking establishment in terms of the food, I very much doubt that they would be able to serve 350 people together in the same style and with the same quality. Although I am unsure of the ticket price charged by your University, I do understand that the food was only one element of the overall package. I am sorry that you have not enjoyed the food served on the evening. Kind regards, Chris Comerford.

"A lovely treat as a christmas present"

5
13/06/2016

prior to my visit here, I visited the Beamish Museum. I had not booked in advance, but was kindly asked to have a seat whilst our table was prepared. The venue was fantastic, we were served sandwiches of which there was a good choice, then a three tier holder with fruit tarts on the bottom layer and chocolate cake, on the middle tier fruit and plain scones with butter, jam and cream. Then on the top tier, lemon meringue tarts and a glass with chocolate mousse. Tea was served in a china teapot. We thoroughly enjoyed the whole afternoon, only thing I could add would be that side plates should have been available for the sweet course, as we had to use the plates which had our savouries on, other than that perfect, will hope to visit again.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Frances P, Thank you for taking the time to review your recent visit for Afternoon Tea and for the five star rating. It was good to read that you enjoyed your afternoon and found the quality of food and service to be good. I do hope we are able to welcome you back again in the near future. Kind regards, Chris Comerford.

"Afternoon tea"

5
11/06/2016

In May we enjoyed an afternoon tea here......loved it!!....we were sat at a window looking out over the grounds of the hotel....table linen was crisp and clean...food lovely...really good selection...big pots of tea and coffee and a lovely waitress called Pauline....perfect afternoon!!

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Michelle L, Thank you for taking the time to review your recent visit for Afternoon Tea and for the five star rating. I will certainly pass on your kind comments regarding the quality of food and in particular the service received from Pauline. I do hope that you are able to return in the near future. Kind regards, Chris Comerford.

"Romantic night away with an amazing jacuzzi bath!"

5
11/06/2016

This is the second time my husband and I have stayed at this hotel; both times we stayed in a premier room. If you like a massive jacuzzi bath this is definitely the room for you! We had previously stayed in room 101 which was a lot bigger than the room we stayed in this time (room 103) and also had a 4 poster bed. So ask for room 101 if you book a premier room. I booked this room direct with the venue and received a very good deal for bed and breakfast. The room itself is very old fashioned which fits in well with the history of the venue, however the bathroom is very modern and has a huge jacuzzi bath. The water pressure is fantastic in this hotel as the bath literally took only a few minutes to fill up considering its size! Both the bedroom and the bathroom were very clean. There was a fan in the room which was much appreciated as the room can get very hot. The service at breakfast was fantastic and very professional. Last time we stayed here 2 years ago, we found the breakfast service appalling. There have been considerable improvements made here which was nice to see. We both had full english breakfasts which were delicious and very tasty. We were also impressed by the amount of other options available additionally which were well presented such as smoothies, jars of fruit etc. The grounds are very beautiful and well maintained, ideal for an afternoon stroll. The hotel and location are both very peaceful and an ideal place as a night away to unwind and relax. I would definitely recommend the premier room for couples who enjoy a romantic night away!

"Ideally placed for museum visit"

4
11/06/2016

We took a mid week 2 night break (B&B plus dinner the first night) with the intention of visiting the Beamish Open Air museum; they are a mile apart which made getting there for the latter's opening time a doddle. The hotel is a grand old-style building in large grounds. It has a quirky room arrangement whereby most bedrooms on our floor had a few steps up to them from the corridor - as did the impressively sized first floor breakfast room. I asked what happened for guests with wheelchairs and was told the staff prepare a table in an adjoining - accessible - room for the party involved. Failing that room service could be used. Our room -110- had a very comfy bed (no view but then other than to sleep we spent little time in it). It ticked all the boxes with regard to toiletries, towels, good shower over bath, tea making facilities, tv, quietness and wi-fi access. Breakfast had a good choice of juices, cereals, compote, fresh fruit, yogurt, pastries and toast. Cooked options came from the menu to order. Dinner was served across the courtyard in "stables restaurant" where the moderately priced menu (£10+ for main course) gave a good selection. I found the quantity challenging and on neither night managed to clear my plate, delicious as it was. Staff without exception were welcoming, friendly and helpful;

"Fantastic"

5
04/06/2016

Beamish is a fantastic place for a wedding beautiful surrounding,fantastic staff,great food had a bit of an issue with my daughters Powerchair and the size of the lift but that aside I couldn't find a better more professionally ran place with the most friendly and helpful staff from top to bottom to get married.thank you beamish hall

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Andy S, Thank you for taking the time to review your recent stay and wedding day at Beamish Hall. It is great to know that you enjoyed your day so much and everyone would like to wish you and your new wife a long and happy future together. We look forward to welcoming you back again soon. Kind regards, Chris Comerford.

"Beamish Hall Country House Hotel"

5
02/06/2016

Beamish Hall is a stately residence set in acres of park and woodland. The accommodation is comfortable, amenities excellent and staff friendly and welcoming, We really enjoyed our stay here and will definitely return one day.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Maurice W, Thank you for taking the time to review your recent stay and for the five star rating. Your kind comments are very much appreciated and I will share these with the team. I do hope we can welcome you back again in the near future. Kind regards, Chris Comerford.

"First Class Venue Supported by a First Class Team!"

5
02/06/2016

This hotel exudes style and elegance. Set in its own extensive grounds, this hotel is the perfect place to stay for a few nights whilst visiting the Beamish Museum or for attending a special function. No wonder this is a very popular wedding venue as it lends itself to those very special occasions.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Geoff A, Thank you for taking the time to review your recent stay and for the five star rating. It is good to know that you enjoyed your visit and found the hotel to be stylish and elegant. I do hope we are able to welcome you back again soon. Kind regards, Chris Comerford.

"Cracks in the System"

3
30/05/2016

Check in was not good as 'computer said no' to our prepaid room so we had to rummage through bags in the lobby for receipts. Very disappointed with de luxe room which was small and dark lacking panoramic views as advertised on the website- laundry was visible but mostly obscured by a brick wall. A handle or key in the wardrobe door would have been useful or longer fingernails to prise open the door. The bathroom was ok but badly cracked cistern, toilet bowl, sink and bath did not help. On the other hand staff and food in The Stables restaurant and at breakfast were first rate and could not be faulted. A case of the hotel letting down an excellent staff.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Ken P, Thank you for taking the time to review your recent stay. I was disappointed to read that your check in was not as straight forward as it should have been and that you found the room to be disappointing. Due to the layout of the hotel some of our rooms do not overlook the main grounds and I have checked your room regarding the bathroom and agree that there are maintenance issues which are being rectified. On a positive note I will pass on your kind comments regarding the team at the Stables and Eden Room. I do hope we are able to welcome you back again in the near future. Kind regards, Chris Comerford.

"Country manor hotel"

5
25/05/2016

Very impressive hotel with large well landscaped grounds, the building retains the original exterior and interior features of the original stately house. The attached restaurant is excellent with it's own micro brewery and high quality food at reasonable prices. Rooms are very comfortable with excellent WIFI service, only issue is there is very little or no mobile phone coverage (which could be a bonus when on business)

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Kevin P, Thank you for taking the time to review your recent stay and for the five star rating. I am pleased that you enjoyed your visit and in particular the Stables bar and restaurant with our very own micro brewery. We have invested in the Wi-Fi and it is good to know that the coverage was excellent. As we are situated in a dip in the valley the mobile signal is very poor and unfortunately is an issue that we have to live with, I hope that this did not detract from your enjoyment too much. We look forward to welcoming you back again in the near future. Kind regards, Chris Comerford.

"Good hotel"

4
24/05/2016

Great value hotel. Room was spacious very grand hotel! Enjoyed a lovely meal in the courtyard bar/restaurant and breakfast was great with a fab selection of items suitable for everyone! All of the staff where very welcoming and we had a great stay ideal location for heading to the metro centre!

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Katie T, Thank you for taking the time to review your recent stay. It was good to read that you found the hotel to be great value and the facilities and service to be of a good quality. I hope that you enjoyed your visit to the Metro Centre and are able to visit us agaim soon. Kind regards, Chris Comerford.

"Picturesque location"

4
21/05/2016

This hotel is is situated within 5 minutes of the Beaming open air museum. Two minutes from Beaming Park Golf Course. The hotel is a Manor House and has been carefully restored to its former glory. The hotel caters for business meetings and all manner of Other engagements. The room we stayed in was a double deluxe with en suite a shower bath. The bed was comfortable but the pillows were very soft and unsupportive. We found the hotel layout confusing as it appeared to have half floors. So you appeared to go up stairs then down stairs to your room. The hotels restaurant and bar are detached from the main building. They are situated to the rear in the stables which coincidentally is the name of the bar and restaurant. I was disappointed that the bar closed at 1045 pm for one and all. Breakfast was served within the main building on the first floor. It is a waitress service with plenty of good assortment of hot and cold breakfast food. The grounds are picturesque and quiet. There is more than enough car parking. The staff were very polite and friendly!

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Andrew W, Thank you for taking the time to review your recent stay. I am pleased to read that you enjoyed your visit and found the hotel and service to be of a good standard. The Stables bar and restaurant is open daily from 11 am until 11pm and until 12 midnight on weekends, we do however offer hotel guests the facility of the lounge in the hotel for drinks after this time. I am sorry that this was not offered to you after the Stables closed. The bedrooms are located on all floors of the building and some are on different levels on the same floor, unfortunately this is part of the building that cannot be altered. I do hope that we are able to welcome you back again in the near future. Kind regards, Chris Comerford.

"Just had 4 wonderful days"

5
20/05/2016

The hotel is in a beautiful spot and when entering we were stunned by the elegance of the place. We couldn't find fault with any of the staff, from reception., bar staff, waiters and housekeeping. In fact everyone one of them was so helpful and smiling. The one thing they all said was what a wonderful family the owners are and this fact is obvious in their attitude to work - good boss = happy staff. Without a doubt we will visit again and are more than happy to recommend to anyone. Sorry to leave really!!!

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Melvyn G, Thank you for taking the time to review your recent stay and for the five star review. It was a pleasure to read your comments regarding the team and service offered and that the friendliness of everyone was so evident. We are privileged to work here and it is great to know that this was apparent. Your recommendation is very much appreciated and I do hope we are able to welcome you back again. Kind regards, Chris Comerford.

"Superb is understating this venue"

5
18/05/2016

We arrived here and the welcome was warm, the accommodation in a class on its own, and the hotel is a wonderful country manor, with beautiful, sumptuous lounges, a first class restaurant and the breakfast selection absolutely first- rate.We are now in our 70's and its the

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Annie D, Thank you for taking the time to review your recent stay and for the five star rating. It was great to read your kind comments regarding the hotel, Stables and service and would very much like to hear about the rest of your stay. I do hope that we have the pleasure in welcoming you back. Kind regards, Chris Comerford.

"short break"

5
17/05/2016

Room was huge very clean and tidy overlooking Stables courtyard and bar area. Staff in hotel very helpful and friendly. Food in Stables bar was lovely staff were attentive and pleasant. Wide choice on menu Stables is a micro brewery so had local ales.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear queeny2016, Thank you for taking the time to review your recent stay and for the five star rating. I am pleased that you found the room, Stables and service to be of a good quality and do hope that we can welcome you back again soon. Kind regards, Chris Comerford.

"A first class stay"

5
17/05/2016

Stayed here to visit the nearby Beamish Open Air Museum. Enjoyed a plentiful evening meal in the Stables Restaurant and were well looked after by the friendly and enthusiastic staff.. Would not hesitate to recommend this hotel.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear gregnig, Thank you for taking the time to review your recent stay and for the five star rating. It was good to read that you have enjoyed your visit and we very much appreciate your recommendation. I do hope that we are able to welcome you back again in the near future. Kind regards, Chris Comerford.

"Decent Hotel"

4
16/05/2016

Pleasant hotel, had standard twin room, small but adequate, beautiful building - decor I would describe as 'faded grandeur'. All staff encountered were polite, helpful and professional. Our deal was excellent value for money - £105 for room, full English breakfast, and entrance to Beamish museum. Considering this entrance fee would have been more than £18 each, and taking into account the breakfast, it doesn't take a genius to work out that we paid roughly the same rate as a room in one of those bland hotels dotted around the country near motorway junctions. You know the ones I mean. Thanks to Debbie on reception for finding my keys! We only had one night away, but had a wonderful short break, and travelled some distance but it was worth the journey. Only one small niggle - the sink in room 113 is cracked! (It wasn't me).

"Beautiful Hotel - Professional Staff"

5
15/05/2016

Had an overnight stay here with friends. Booked 2 x rooms. It's not cheap but worth the price. Twin room was large and suitably old fashioned and grand. Bathroom was refurbished and shower was fantastic! Check in took seconds, check out took seconds. Room was quiet and spotless. Breakfast was a menu choice, I had the full english which was great, lots of toast brought to table and everything was delicious. There was also cereal, pastries and fruit, fruit juice and hot drinks. Staff were obviously well trained and attentive, polite and well informed. We sat for ages over breakfast without realising, but Staff just let us sit and talk even though the room had emptied! The Stables restaurant was great and we spent a lot of time there over coffee and the outdoor space is beautiful. A lovely place, lovely atmosphere and lovely food, friendly staff and a 10 minute walk from Beamish Museum. I will return!

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Linzifrom, Thank you for taking the time to review your recent stay and for the five star rating. It was great to read that you enjoyed your visit and found the hotel facilities very good. It is particularly pleasing to read your kind comments regarding the team at breakfast, reception and the Stables being friendly, attentive and well trained. We do hope that we can welcome you back again in the near future. Kind regards, Chris Comerford.

"Afternoon tea"

5
15/05/2016

I came here with a group of friends for afternoon tea. I had a lovely afternoon. Food was lovely, good atmosphere and the staff were great. I would highly recommend coming here. A good selection of food and presentation was lovely. The grounds are beautiful on a sunny day

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Lipsti, Thank you for taking the time to review your recent visit for afternoon tea and for the five star rating. It was good to read that you enjoyed your afternoon with friends and found the food and service to be great. Your recommendation is greatly appreciated and I do hope we can welcome you back again soon. Kind regards, Chris Comerford.

"Great Place"

5
13/05/2016

We stayed here whilst visiting the Beamish museum. It's just down the road from the museum so really convenient. The hotel has been recently refurbished and is very clean. The room was well appointed with good quality antique furniture and the only thing that could be improved would be to have a larger TV on the wall. Tea making facilities provided as well as an ironing board, fan (no A/C but the windows open), hair drier and free wifi. We ate at the Stables restaurant on the hotel site. It has a micro brewery attached and the beer and food were excellent quality and good value. The staff are really friendly. We would definitely stay here again.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear PJS231, Thank you for taking the time to review your recent stay and for the five star rating. I do hope that you enjoyed your visit to the museum and thank you for choosing to stay at Beamish Hall. I will pass on your kind comments regarding the hotel facilities and the friendliness of the team. We look forward to welcoming you back in the near future. Kind regards, Chris Comerford.

"Wedding! "

5
10/05/2016

From start to finish the wedding team were fantastic and on the day Matt especially was exceptional. We truly believe we could have not picked a better venue, the 'Winter Garden' room was decorated by Beamish extras and was absolutely beautiful. We had 100 guests to the day time and a further 30 to the evening but the venue could have easily allowed more. The food and waiter service was also excellent. I highly recommend Beamish for a wedding venue!

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Roadnights, Thank you for taking the time to review your recent wedding at Beamish Hall and for the five star rating. We are all delighted that you enjoyed the day and that everything was as you had wanted it to be. Your recommendation is greatly appreciated and I do hope that we are able to welcome you and your family back again in the near future. Kind regards, Chris Comerford.

"Wedding"

3
08/05/2016

Attended recent wedding. Food was very good and wine was also nice. Lager was poor flat as was the lemonade and coke. When your paying premium prices at least provide the quality. The grounds and hotel itself was lovely. It's just a shame we didn't have a sunny day

"Lovely hotel."

4
07/05/2016

Stayed for 2 nights late April, thoroughly enjoyed it, rooms were very comfortable and nicely appointed. Restaurant was excellent food was delicious. Views were lovely. Staff were all very courteous and helpful place was clean and welcoming The hotel is a bit out in the sticks but if you have a car it's no problem at all. It is ideally situated for Beamish open air museum, less than 5 minutes in the car could walk on a nice day. The micro brewery is well worth a visit (need to book) very interesting and the sampling is a bonus too. It was nice wandering around the hotel it has some very interesting areas. Only criticism we had for this hotel is the rooms are a bit difficult to get to, as in up and down stairs and corridors, it's a bit of a maze at first but got it eventually. Not ideal if guests have difficulty walking, although there are rooms that were more accessible than the one we had.

"Great 2 night, dining offer"

5
06/05/2016

Just had a 2 night bed and breakfast stay at this hotel with first night to include dinner. Fabulous value for money ! Staff are efficient and very friendly. Rooms are clean, comfortable and spacious (room116). Dinner is any choice from the menu in the Stables Restaurant, where you will also find the in house brewery. There you will find an extensive range of home brewed ales which you can enjoy in the sunny courtyard. The menu is varied and the food is excellent. Breakfast choices include cereals, fruit, pastries etc as well as full cooked options. Though not yet tried, I heard that the afternoon cream teas are delicious. There is an adventure course for children and a course for adults ( probably more suitable for groups ) and a large garden area for walks (ideal for wedding pictures) but there is no pool or any other leisure facilities. The main attraction is that you are only 2 mins by car from Beamish Museum which is must to visit. All in all, had a great time and I highly recommend a visit.

"Attended a wedding."

2
06/05/2016

Location very picturesque, food poor, prices changed as you visited different bars. Not disabled friendly- my mum was changed rooms after complaining twice and then was moved. Breakfast in Eden room but had to climb stairs to get there not simple when you can't climb them. Not one person from the hotel made you aware of this when booking or checking in. Booked a family room for 4 got a double bed and a camp bed not good ??

"Wonderful afternoon tea "

5
03/05/2016

We had been given a voucher for afternoon tea by our son and daughter in law and I have to say it was a very nice experience. The setting is lovely and the tea room is a pleasure to sit in. The service was excellent from the lady and young man who were on duty and very attentive without being overbearing. The finger sandwiches were so tasty and hit the mark perfectly but the cake stand laden with gorgeous Fayre was a delight. From the warm mini scones with butter jam and cream to the mini plant pots filled with a surprise to delight as well as all the other delicious sweet meats we enjoyed every morsel. We will be back

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear safcftm247, Thank you for taking the time to review your recent visit for afternoon tea and for the five star rating. It was a pleasure to read that you enjoyed our afternoon tea experience and that you will be returning soon. We look forward to welcoming you back. Kind regards, Chris Comerford.

"Beautiful Property"

4
03/05/2016

Very impressive property with excellent service from all staff we encountered. Breakfast was very good while not included in our room it was good value, full hot breakfast also available for additional cost. The room we had was adequate, we had the classic double which was very small and did not live up to my expectations which always is a disappointment. I would strongly suggest upgrading to a better class of room if a truly luxury experience is your intent. The restaurant on site is more like a pub and we enjoyed it very much with great friendly service from everyone we encountered. It has a good varied menu so lots of options if spending a few days at this property.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear CathP027, Thank you for taking the time to review your recent stay. I am pleased that you enjoyed your visit and found the quality of service and choice of food to be excellent and good value. I do hope that you will be able to return in the near future and maybe stay in one of our Deluxe or Premier rooms which do offer additional space and luxury in comparison to the Classic rooms. Kind regards, Chris Comerford

"Lovely hotel, great location for Beamish museum"

4
03/05/2016

Second time we have stayed here and again we were not disappointed. Comfortable rooms and lovely location. Set in large grounds with a great restaurant. The staff were friendly. The breakfast was excellent and offered a wide choice. The only problem we had was that on the two mornings we stayed they did not have smoked salmon to go with the scrambled eggs. This was something we could not understand as my husband had had smoked salmon the night before in the restaurant? Would recommend this hotel to friends.

"Great hotel. Very tasty food. Excellent customer service."

4
02/05/2016

Stayed for a 3 night break for my birthday. Very friendly welcome on arrival. Room small but had all we needed. Lovely cooked breakfast each day set us up. Evening meals in The Stables, excellent, again good customer service. Husband really enjoyed trying all the beers/ales from the on site micro brewery. Would be very happy to recommend this hotel. We visited the Metro Centre in Gateshead one day and another day drove along the amazing Northumbria coast. An excellent base for visiting this area. Hope to come and visit again soon.

"Very nice Hotel"

5
02/05/2016

We had an overnight stay at Beamish Hall Hotel last week. Our room was a Deluxe Double ( we paid to upgrade ) so I can only comment on that type of room. The room was of a good size, tastefully furnished and very clean. Tea/coffee facilities and complimentary water were provided. The bathroom certainly had the "wow" factor, it was very spacious and modern with a jacuzzi and walk in shower, was immaculately clean. We took in the Micro Brewery tour which was interesting and infomative with a few beer tasters In the evening we dined in the Stables Restaurant --- the food was excellent matched by the standard of service. The restaurant was busy, creating a very pleasant atmosphere. We finished off by having a drink in the adjoining bar, also very nice. Breakfast was very good and served on a cook by order basis and was again the service was very good. So from start to finish the break was extremely enjoyable, check in/ out quick and friendly. The staff in all areas were brilliant. The weather was bad so we could not really take a walk around the picturesque grounds. Would definitely return.

"Afternoon tea"

5
28/04/2016

Visited today and had afternoon tea in The Eden Tearooms. What can I say what a fabulous way to spend a couple hours. Good company and nice surroundings friendly staff,excellent service and delicious food will definitely be planning another visit

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Gillian P, Thank you for taking the time to review your recent visit for afternoon tea and for the five star rating. It is always good to read when our guests have enjoyed their experience and found the service and food to be excellent. We look forward to welcoming you back again soon. Kind regards, Chris Comerford.

"A great break"

5
27/04/2016

My wife and I just got back from a 2 night stay at Beamish Hall Hotel, taking advantage of their stay and dine deal, which includes a 3 course dinner and bottle of house wine on one night, booked direct with the hotel for £99 pppn, I was a little disappointed that we didn't get our Best Western Rewards free upgrade, if it's not available on a low season Sunday and Monday night, when is it available? The hotel was not very busy, so I got the impression that a lot of the rooms had been mothballed. The room was a tad small, but fine nonetheless, with a bath and shower. As a real ale drinker I was impressed with the micro-brewery which produced a great selection of decent real ales. Dinner was excellent, only one of the dishes on the menu required a supplement, we had the ribeye steak which they agreed to serve with horseradish mash and a side salad, instead of the usual chips and veg, lovely. Overall, the hotel was clean and the staff helpful and friendly. We had a great day at the Beamish museum, also thoroughly recommended.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Bourkemob, Thank you for taking the time to review your recent stay and for the five star rating. It was great to read that you enjoyed your visit and in particular the Stables real ale and food. I am sorry that you did not receive your free upgrade as this should have been offered for your two night stay and I will ensure that the reservation team do not miss this in future. I do hope that we will be able to welcome you back again in the near future. Kind regards, Chris Comerford.

"Fabulous wedding"

5
26/04/2016

We booked the hotel for my daughters wedding. I could write something very long and detailed but guess you'd stop reading so I will be as brief as possible. Every member of staff were superb. From our first visit to our departure after the wedding we were treat like honoured guest. The food was brilliant the chef took time out to help my daughter and son in law to make sure they had the right food for them. The ladies from Beamish Extras (event decorations) were brilliant the whole place was fabulously decorated. The house keeping staff worked tirelessly ( particularly in my sons room) and nothing was too much trouble.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Mell N, Thank you for taking the time to review your recent stay and for the five star rating. I was really pleased to read that your daughter's wedding was a great success and that you received great service from the whole team. Our head chef Thomas was really pleased that he was able to help in the planning of your meal and that the day was well received. I will pass on your kind comments to everyone and hope that we are able to welcome you and your family back again in the near future. Kind regards, Chris Comerford.

"Wedding guest"

3
25/04/2016

This is a beautiful place to stay. The gardens, service and food were brilliant. However, we were in room 2 and the bed was terrible. A standard 4'6" with both headboard AND footboard meant that if you are tall you can't dangle your feet over the bottom of bed. My husband is 6'5" and had to sleep diagonally which meant that i didnt have any room either. The bed was also very hard - not a great combination - for this reason i would think twice about staying again.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Godberfletch, Thank you for taking the time to review your recent stay. I am sorry to read that you found the accommodation to be less than satisfactory. I will certainly look into the quality of the bed in room 2. Thank you for your kind comments regarding the food and service and I do hope that you will consider staying with us again in the near future. Kind regards, Chris Comerford.

"Fantastic"

5
25/04/2016

Stayed here for a friend's wedding and can only say positive things from my experience, The service provided by the staff was fantastic and the food was some of the best I've ever had at a wedding meal. The selection of beers in the Stables bar was fantastic and reasonably priced, only minor gripe was that the same selection wasn't available at the hotel bar for the reception.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Matt S, Thank you for taking the time to review your recent stay and for the five star rating. It was good to read that you enjoyed your visit for your friends wedding and found the service and food to be fantastic. We offer a wider selection of beers in the Stables as this is the main food and beverage operation of the hotel and is open 7 days a week whereas the bar used for the wedding is open only when an event is taking place which restricts the selection we can offer whilst maintaining a good quality. I am sorry that this distracted from your enjoyment but hope that it will not deter you from returning. Kind regards, Chris Comerford.

"Excellent meal but room could be better"

3
25/04/2016

Just back from a one night stay here that we booked on a DBB basis. First appearance is excellent, beautiful grounds and a grand appearance. We checked in and when to our room to drop our things off before going for a drink. Walking up to our room the carpet was worn with holes in places and the room was very small and although the bed was comfortable it did feel small for a double. The shower was also small, I found it a bit of a struggle to wash my hair without banging my arms off the shower screen. The meal at the stables on the evening was excellent and all the staff in the bar/restaurant were friendly and welcoming. The staff working the breakfast shift were attentive and friendly and the breakfast portion was very generous, though the eggs Benedict I had had far too much hollandaise sauce and it had split a little. Overall we enjoyed our stay, but having stayed in other similar calibre hotels that charge the same price I think Beamish Hall either need to up their standards or reduce their rates as it doesn't quite live up to the other hotels we've visited

"Lovely hotel with friendly staff"

5
19/04/2016

Stayed here for two nights and thoroughly enjoyed our stay. Our room was a very good size with wifi, flat screen tv, free tea, coffee and bottled water. The bathroom had a large shower and jacuzzi bath. The staff were extremely friendly especially the reception staff and the Stables restaurant staff. Breakfast was excellent plenty choice and the food in the Stables restaurant was also very good. We had a tour of the micro brewery attached to the restaurant and enjoyed sampling the beer they brewed here. Beamish museum is only a few minutes from here. This is a lovely hotel and would stay here again.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear marie604, Thank you for taking the time to review your recent two night stay and for the five star rating. I am pleased that you found the hotel, food and service to be of a good quality and that you were able to enjoy our micro brewery tour and tasting. I do hope that we are able to welcome you back again soon. Kind regards, Chris Comerford.

"Thin veneer of high class covering some real issues"

2
19/04/2016

Attended a wedding recently here and initially blown away by the beautiful grounds, building and countryside setting. The wedding was executed with style and beauty on the part of the hotel. However, once we got into our room properly after the wedding the issues piled up very quickly. Our room over looked the main entrance, unfortunately, the flood lights over the entrance illuminated our room through the curtains. The windows did not close properly which let in the party noise until 1am and the dawn chorus at full volume. A lovely sound, but not one I appreciate at 6am in an old, creaky and uncomfortable bed Our tiny shower was a joke. It literally had 1 setting: scalding hot. Too hot to use with any enjoyment or comfort. Breakfast the next morning, service was painfully slow and my wife's was scrambled eggs were inedible. Burnt eggs with the consistency of day old porridge are not acceptable at the price we paid. It would have been sent back, but after 40 mins waiting, my wife was not prepared to wait again. The receptionist we spoke to in the morning was dismissive and didn't even record our issues so they could be accurately relayed to the manger. If the hotel was run with the effort and style put into the wedding, this would be a 5* place. As it is, there are a raft of issues, many of which i haven't mentioned here. We were hugely dissapointed with a hotel that gave us such a wonderful and elegant wedding.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear David G, Thank you for taking the time to review your recent stay. I am sorry to hear that your room was below expectations and that breakfast was far from satisfactory. Your comments were passed on and we have contacted you direct to address the issues you have raised and welcome the opportunity to restore your faith in our hotel. Thank you for your kind comments regarding the wedding day and the food and service you received. Kind regards, Chris Comerford.

"Spot of Afteroon Tea"

4
19/04/2016

Booked via the phone for 2pm weekday afternoon tea. Arrived and we were seated upstairs in the tea room. Nice decor, friendly staff. The afternoon tea was only £15 and had cakes, scones, crackers with cream cheese and a choice of sandwiches. We really enjoyed our afternoon sitting in the window (the sun came right through which made it nice and warm). Swift service and would recommend for something a little different / affordable. Beware turn up hungry - a lot of food!

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Spanna2708, Thank you for taking the time to review your recent visit for afternoon tea and for the five star rating. I was good to read that you enjoyed the Eden tea room and the sun came out to add to the occasion. I do hope that we are able to welcome you back again soon. Kind regards, Chris Comerford.

"B & B to attend a wedding"

5
18/04/2016

A very relaxing and welcoming hotel. The service was very good and the staff friendly and helpful. The main purpose was to attend a wedding being held there - however having discovered this gem of an hotel we will certainly go back there.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Colin A, Thank you for taking the time to review your recent stay and for the five star rating. I was pleased that you enjoyed your visit while attending a wedding and found the hotel and service to be friendly and very good. I do hope that we are able to welcome you back again soon. Kind regards, Chris Comerford.

"Ideal for Beamish"

5
17/04/2016

Stayed overnight after a recent visit to Beamish Outdoor Museum literally next door. Welcomed with a smile, great service, lovely room (complete with surprise jacuzzi), excellent food and service in the courtyard restaurant, very comfortable nights sleep and scrumptious Northumberland breakfast. Thank you to everyone for a great experience.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Richard1255, Thank you for taking the time to review your recent stay and for the five star rating. I do hope you enjoyed your visit to Beamish Museum. Thank you for your kind comments regarding the room, evening meal, breakfast and service, I will pass these on to the whole team. I do hope that we can welcome you back again in the near future. Kind regards, Chris Comerford.

"Lovely wedding, poor room"

2
17/04/2016

We stayed for our friends wedding which was held at the hotel. The wedding was lovely and staff were fantastic and very professional. However, our room and breakfast were not value for money. We paid £121.50 for a classic double; I'm struggling to understand how the price was justified. Our shower was cramped and unlike other people (who had paid less) we didn't have a bath. The shower was torture as the water was scalding and didn't change temperature if you set it to cold. Both my husband and I had to put up with brief showers and as a result were half washed as we couldn't stand the heat any longer. The room was hot despite us turning the radiators off and the lights from the balcony below lit our room up. The selection of food for breakfast was good but the room was shabby and there was slow service. The toast was lovely but the scrambled eggs were horrific. They were burnt, tasted like porridge and didn't resemble scrambled eggs. To say that the wedding food had been so delicious I was disappointed with the quality. We reported the issues at check out and we simply got a sorry. No offer of a partial or full refund. We won't be staying again!

"Perfect for Beamish"

5
16/04/2016

Stayed recently. This hotel is close to the Beamish Museum and is to be recommended if you plan a visit. Your admission to Beamish may seem pricey but lasts for a year, so why not stay and spread your visit over two days? Staff excellent, setting excellent, onsite microbrewery and restaurant excellent. Only downside for us was a rather tired mattress which meant we bumped into the sides of the bed. We forgave all that when we had a superb breakfast overlooking the delightful grounds. We will stay again.

"Well worth following the " Long and Winding Road ""

5
16/04/2016

Stayed here with my partner for a chilled out Friday evening. The hotel is full of character and is spotless throughout. We stayed in a classic double room (203) with lovely views over the gardens to the front of the hotel. The room itself was full of lovely period furniture, yet had all the modern amenities you require, including free wifi, bottled water, tea and coffee facilities and a modern shower room. The breakfast is served in the Eden Room, with it's understated elegance, excellent choice of food, great quality, and again spotlessly clean, as were the staff in attendance. Great service from these people, very attentive, yet not "in your face". In fact all the staff at this hotel deserve a mention for their friendliness, professional appearance and attitude. Dinner was taken in the attached Stables Restaurant ( reviewed separately ) which was extremely good. This hotel is definitely worth a visit if you're in the area, well off the beaten track, but easy to find.

"Just like staying in a stately home"

4
16/04/2016

Greeted with a smile at reception, as indeed with all members of staff. Our room was a Deluxe Double en-suite. It has unusual features and the charm of a 17th Century Grade 2 listed building. What modern room has a window seat and two recesses along one wall each with a separate light switch (see photos). Old fashioned brown furniture but just what you would expect and are perfect for the room. The mirror is attached on the inside of the door, similar to the door to the room, to the wardrobe. Duck Island soap, toiletries, shoe shine and sewing kit provided together with bottles of still water and sparkling water. Very low firm bed. In the en-suite, I couldn't believe how long I had to run the cold water tap before it finally ran cold, and it was difficult to reach the toilet paper when required. Very small niggles in an otherwise delightful room. Interestingly glass panels in the doors along the corridors. The restaurant is in the stable block at the rear, naturally there is a walk outside from the Hotel to reach the Stables Restaurant, unfortunately it rained on both evenings. The food was not fine dining but of a better standard then when compared to a pub. Fortunately breakfast was served in a delightful Eden room on the first floor. If you are visiting Beamish and looking for accommodation, then Beamish Hall should certainly be on your list.

"Very good hotel although lots of functions on very quiet"

5
11/04/2016

Went to Great War beamish steam fair stayed here for three nights room very good great shower very clean large bed very comfortable plenty car parking food very good in stables bar reasonably priced staff very pleasant break fast in eden room good value wouldn't hesitate to stay again

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Pert01, Thank you for taking the time to review your recent 3 night stay and for the five star rating. I was pleased to read that you enjoyed your visit to attend the steam fair at the museum and found the service, accommodation and food to be very good. I do hope that we are able to welcome you back again in the near future. Kind regards, Chris Comerford.

"Beaming at the Hall"

4
05/04/2016

Had a nights dinner, bed and breakfast package recently but I will review the dinner element in the restaurant listing. The room was lovely, and just what I would have expected of this beautiful hall. The room was decorated to a satisfactory standard, and very much in keeping with the period of the hotel. The room was well equipped with plenty of features including ample teas/ coffees, ironing board etc. My favourite bit had to be the bathroom/wet room. There was as gigantic double whirlpool bath, and an equally impressive walk in shower. The only weeny niggle I had was that the corridors leading up to our room were like furnaces, but it wasn't such a big deal as we just opened our window. Breakfast was amazing, and all the produce was locally sourced. It was served in a beautiful breakfast room, and we had a stunning view of the grounds as we were tucking in to our repast. It has got to be one of the tastiest breakfasts I have ever had. All of the staff were very welcoming and friendly, and went the extra mile to ensure we were looked after. I would definitely use the hotel again, and had a thoroughly nice stay

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear stottyCoDurham, Thank you for taking the time to review your recent stay. I am pleased that you have enjoyed your visit and found the room and service to be of a high quality. I will pass on your kind comments regarding the breakfast and hope that we will be able to welcome you back again in the near future. Kind regards, Chris Comerford.

"Traditional.Warm.Homely"

4
03/04/2016

1 Night B and B for Wedding £125 Room was large and well appointed, warm and cosy. Loads of choice at Breakfast and of a good standard, friendly service throughout stay. Free wi:fi (which is needed as phone reception poor). Lovely grounds, on-site parking. Would recommend for couples wanting a quiet getaway with homely food.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear ThreeWordReview, Thank you for taking the time to review your recent stay. I do hope that you enjoyed the wedding you were attending and it would be great to welcome you back should you wish to visit the again in the near future. Kind regards, Chris Comerford.

"Verrry Niiice..."

5
03/04/2016

Excellent venue and hotel where it's clearly all about the guests. We attended for two nights for a wedding and would readily return when visiting our friends in the north. Whilst the place and staff are cracking, there are some things to understand, mostly for wheelchair users or if you have mobility issues and I appreciate the Hall is old and therefore difficult to provide for all mobility scenarios: The lift appears temperamental or can can left locked out on another floor; if your tired from getting to the lift, you don't want to have to walk back to your room to call for help. It's not that big either, so you may need to ask if your chair / walker can get in. The lift doesn't truly stop at all floors, and you don't appear to be able to access the Eden room for breakfast. Whilst the hotel will readily serve breakfast in your room etc., it won't be with the guests from the previous nights celebrations etc. The main parking area is gravel, so may require extra effort to navigate in a chair, though they do have an access ramp. There are a number of fire doors on the room levels, mostly at a ramp, which could be challenging for a wheelchair user without assistance. We were in a larger room and the light switches were hidden behind bedside units, which could be difficult to access with arthritis etc. Separate to getting about at Beamish Hall, if you can afford the premium for a larger room, it's worth the investment to give you that extra bit of space to get ready and mooch about.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Kevin F, Thank you for taking the time to review your recent stay and for the five star rating. It is good to read that you enjoyed your visit. I do appreciate your comments regarding mobility around the hall as the building is restricted in some areas. The lift is something that we are aware of and at present we are looking at how we can alleviate some of these issues. I do hope that we are able to welcome you back again n the near future. Kind regards, Chris Comerford.

"Great hotel in lovely setting"

5
31/03/2016

A great overnight stay! Staff in both the hotel and Stables were very friendly and welcoming. We had our evening meal in The Stables which provided a good reasonably priced menu. Meal was lovely and served piping hot, top marks!! Breakfast was excellent and served by very attentive staff. Room facilities were very good though wi-fi tended to go down. Not really a problem as it was easily accessible in foyer and The Stables. Would definitely recommend this hotel to friends and family and we personally hope to return in the not too distant future.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Jasper303, Thank you for taking the time to review your recent stay and for the five star rating. It is good to read that you enjoyed your visit and found the service and food to be lovely and reasonably priced. We have recently added Hi-Speed internet to the building and will investigate as to why this was intermittent. Your recommendation is very much appreciated and we look forward to welcoming you back again soon. Kind regards, Chris Comerford.

"Fabulous stay once again "

5
30/03/2016

Had a wonderful night away for our anniversary again this year. This time stayed in premier room 209. It was huge, bed really comfy and the fabulous asset of double jacuzzi. This is the second time we have stayed it did not disappointed. Room was immaculate and staff were lovely, polite and helpful. Excellent food in the stables restaurant too.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear michelle b, Thank you for taking the time to review your recent stay and for the five star rating. It is great to know that your experience was as good as the last one and that you enjoyed your premier room, food and service. I do hope that you will be able to visit us again, maybe for your next anniversary. Kind regards, Chris Comerford.

"Lovely place to stay and excellent value for money"

5
30/03/2016

Had a wonderful short break at Beamish Hall Hotel to enable us to visit the Beamish Museum. Room was lovely, staff were really helpful (nothing too much trouble). Food at breakfast and in the Stables Restaurant was superb. Wine and Dine deal was excellent value for money.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear sbob70, Thank you for taking the time to review your recent stay and for the five star rating. I am pleased that you found the wine and dine deal to be excellent value and the quality of service and food to be superb. I do hope we will be able to welcome you back again in the near future. Kind regards, Chris Comerford.

"Lovely hotel"

4
28/03/2016

The hotel is beautiful & situated in large grounds, which we explored early evening. The room was small, but had 2 very comfortable single beds. The furniture was made of lovely old-fashioned chunky wood. There was good wi-fi, a kettle & good selection of tea/coffee, but no safe or fridge. The room was exceptionally clean. I think the hotel is overpriced, but if you can get a good deal, it is worth it for a treat. Breakfast wasn't included in the price we paid for the room & seemed a rather expensive addition (£12.50 each), so we didn't bother. The Stables had a poor choice of food for vegetarians (same starter for the main meal!) and was expensive, so we ate out.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear SanRobbo, Thank you for taking the time to review your recent stay. I am pleased that overall you enjoyed your visit and found the hotel to be comfortable. We do offer packages with breakfast included as well as room only rates and at £12.50 for a superb choice and quality of breakfast I would disagree that it was expensive. The Stables bar and restaurant offers a wide choice of cuisine to both the local community and hotel guests and we are a very popular eating venue within the area. Our current menu offers 4 vegetarian main course options, one of which is a larger portion of the mushroom pasta starter. I am sorry that you did not find the price of the room, breakfast and Stables to be value for money. I do hope this will not deter you from visiting us a again. Kind regards, Chris Comerford.

"Great midweek break"

5
27/03/2016

We had originally booked our two night break for early December so that we could visit Beamish in all its Christmas splendour, But due to the Cumbrian floods where we live we had to cancel our break at the last minute. We had booked through Superbreaks and between them we got a full refund, The hotel were very understanding to our predicament " Thank you to all". So we rebooked for March and loved it , The staff were all very friendly and we had a downstairs room which was a bonus, We had excellent Meals in the stables restaurant on both nights and the choice of breakfast was amazing And every where was spotless. I can't wait for our next visit. .

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear David S, Thank you for taking the time to review your recent stay and for the five star rating. I do hope that you are some way towards experiencing normality after the terrible floods and that and the damage was not too severe. It was good to read that we were able to re arrange your stay and that you received excellent quality service and food during your visit. I d hope that we are able to welcome you back again in the near future. Kind regards, Chris Comerford.

"Friendly staff"

4
25/03/2016

Very nice hotel. Rooms a bit dated, but fitting for the date of the hotel. All the staff were very friendly and helpful. Comfy bed. Pillows not to our liking as usual. Tea, coffee, biscuits replenished daily. Even an alarm clock! 2 minute drive to Beamish Museum. Food good, but very large portions at breakfast and evening meal. We were there for our Wedding Anniversary, and were presented with a bottle of bubbly. Very nice gesture. Would recommend the hotel.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear ruth r, Thank you for taking the time to review your recent stay. I was pleased to read that you enjoyed your visit and appreciate your recommendation. I do hope that we will be able to welcome you back again in the near future. Kind regards, Chris Comerford.

"Mid week break"

5
24/03/2016

Nice clean hotel, friendly staff, excellent food at breakfast and event meal in the stables. The inhouse micro brewery well worth a visit. The selection of in house beers are great. Certain parts of the hotel are a little difficult to get to get to if you have walking difficulty,as there is not full lift access to all the hotel. Has fantastic grounds and easy access to Beamish museum.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear BobHuntbach, Thank you for taking the time to review your recent stay and for the five star rating. It was great to read that you enjoyed your visit and in particular the friendly service and quality food and ales. As the hall has been restored over the years we have been unable to get lift access to all floors and I do hope that this did not deter from your enjoyment too much and we will be able to welcome you back again in the future. Kind regards, Chris Comerford.

"Midweek Break"

5
23/03/2016

Made to feel welcome by all Staff , excellent Bedroom with a massive bay window looking over the grounds , four poster bed and a bathroom to match the spacious room. First class Breakfast and Dinner served in a converted stable block next to its own Brewery.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear John G, Thank you for taking the time to review your recent stay and for the five star rating. It is good to read that you received great service and food during your visit and I do hope we are able to welcome you back again. Kind regards, Chris Comerford.

"Stunning without Stuffiness"

5
23/03/2016

This is my favourite hotel so far in the UK. My husband booked the hotel for a birthday treat. He has to take the credit for ordering the gorgeous flowers that were in the room when we got there but it was the kindness of the staff at Beamish Hall that was responsible for the fizz and chocolates that made me feel very special. The rooms are gorgeous, the bed is one of the most comfortable I've slept in and I just loved being able to stay in such a beautiful place without having the stuffiness that usually comes with this sort of hotel. Staff were really friendly and helpful, I have a dietary requirement that was catered for with ease and just as importantly without any fuss. I loved our stay and will definitely return. Thank you for making my stay special.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear GizmosmumCumbria, Thank you for taking the time to review your recent stay and for the five star rating. It was a pleasure to read that your visit was such an enjoyable one and the quality of service and facilities were well received. Thank you for choosing to spend your special occasion with us and I do hope we can welcome you back again in the near future. Kind regards, Chris Comerford.

"Relaxing break!!!!"

5
20/03/2016

Great hotel with a very comfortable room! Everything catered for! Plenty of tea coffee and biscuits!!!! Great breakfast to suit all tastes!!! This hotel is perfect for Beamish Museum and the staff were very welcoming.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Tiranaliz, Thank you for taking the time to review your recent stay and for the five star rating. It was good to read that you enjoyed your visit and found the service and breakfast to be of a high quality. I do hope you will be able to return soon. Kind regards, Chris Comerford.

"Great Staff great Food and Great Real Ales."

5
18/03/2016

Great place to stay if you are visiting Beamish Museum. The staff are very genuinely friendly which is refreshing for such a posh hotel. The restaurant is well recommended and the Real ales from their own microbrewery are top notch.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear TableTheCat, Thank you for taking the time to review your recent stay and for the five star rating. It was a pleasure to read that you found the team to be genuinely friendly and the food and ale to be good quality. I do hope that you are able to return in the near future. Kind regards, Chris Comerford.

"Gorgeous grade 2 listed hall"

5
16/03/2016

We stayed here on a Living social deal for bed and breakfast and a brewery tour and beer tasting. The hotel is very close to Beamish museum but down a long driveway and set in beautiful grounds. The hotel is all decorated and furnished in keeping with the period of the house. Our room looked out over the grounds at the front of the hotel. It was well appointed and clean. Tea and coffee making facilities and biscuits and bottled water provided. 2 large wardrobes with an iron, ironing board and hairdryer. The bathroom was small but had everything needed including white fluffy towels and good quality toiletries. Breakfast next day was superb -top quality, cooked to order and loads of choice. All of the staff were polite and pleasant and it was nice to hear that they all seemed to have local accents. We went to the stables bar for a drink and our brewery tour. It is only a microbrewery so very small but they do everything a bigger brewery would do and produce 7 or 8 different beers. Blayne, the young man behind the bar showed us round and he was really good- he let us try the different malts and hops so when we had our tasting of the 7 different beers we could tell which malt had been used. I am not a beer drinker but I enjoyed the experience. We ate in the Stables restaurant and the food and service was excellent. My husband had the black pudding scotch egg followed by the trio of sausage and mash and I had the smoked mackerel pate with toasted walnut bread and the then the ribeye steak. Perfectly cooked and served with delicious homemade chips and onion rings, salad leaves, mushroom and tomato.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear holidayaddict51, Thank you for taking the time to review your recent stay and for the five star rating. I was pleased to read that you were able to take advantage of the Living Social offer which includes a tour of our Micro Brewery. We have had really good feedback about the tours and the tasting and it is great that Blayne looked after you so well. I do hope that you will be able to visit us again in the near future and enjoy the quality service and food available. Kind regards, Chris Comerford.

"Partners 30th Birthday - NOISY GUESTS"

5
16/03/2016

I booked Beamish hall for my partners 30th birthday, we have stayed here once before so i am rather glad this was not our first experience. The hotel is beautiful and the food from the restaurant is out of this world, after a relaxing evening we chose to go and relax in the room, unlucky for us we have a con-joining room with some what ridiculous guests who have no consideration for others staying over too. from 5:50am there was a child running up and down the room next door, crying, screaming obviously getting ignored from its parents and some what board. I actually couldn't wait for the family to go for breakfast so we got 5 minutes piece. Overall i love this hotel but other guests should appreciate other people staying there too.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear minge12, Thank you for taking the time to review your recent stay and for the five star rating. Please accept my sincere apologies for the disturbance in the early hours of your stay and thank you for your understanding of the situation. It was good to read that you enjoyed your visit up until the early morning and hope that you will have a much more relaxed time on your next visit. Please inform our reservation team of the issues you encountered when you next wish to stay and we will ensure that it is a quiet one. Kind regards, Chris Comerford.

"Wonderful stay"

4
14/03/2016

We boked to stay for one night for my husbands birthday, mine was the day before so we both looked forward to a little break. We did mention this on booking and the hotel very kindly left a bottel of Champagne in our room, such a lovely gesture. We found the hotel tooked away but easy to find and very beautiful in its setting, ideal for weddings. We were welcomed by the reception and given our room 206 was cosy and very comfy, we had a great nights sleep in the comfy bed, the room had all we needed. We ate in the Stables I had steak which was cooked perfectly, my husband had sausages and mash whcih he loved, we shared a cheeseboard, whcih was for one but enough for us to share we had 2 drinks each wine and beer and the bill was just under £60.00 good value for money, the staff are very attentive but not invasive. All in all I could not fault the stay and the breakfast had more than enough choice as you would expect from a great hotel. Loved it and can highly recommend it we will be back.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Gazza1007, Thank you for taking the time to review your recent stay. It is good to read that you enjoyed your visit and found the hotel, service and food to be of a good standard. Your recommendation is greatly appreciated and we hope we can welcome you back again in the near future. Kind regards, Chris Comerford.

"Weekend Stay"

5
14/03/2016

A lovely hotel in an excellent setting. Staff couldn't be more helpful it they tried. We ate in Stables Restaurant and had a lovely meal in a really nice setting, again staff were attentive and very efficient.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Beverley W, Thank you for taking the time to review your recent stay and for the five star rating. It is good to read that you enjoyed your visit and found the hotel, service and food to be of a high quality. I do hope that we are able to welcome you back in the near future. Kind regards, Chris Comerford.

"Fantastic hotel"

5
14/03/2016

Wonderful hotel, fantastic staff - amazing break Booked this for my son and daughter-in-law as a treat - they absolutely loved it. They had a lovely stay and were made to feel very special. The reception staff were exceptional. Well done to everyone and thank you. Carol

"Superb stay"

5
13/03/2016

We arrived 11/3/16 for two nights. We were given room 106 which overlooks the car park & grounds, the rooms are lovely, although the hotel offers free WiFi it is very poor. We were given a very informative tour of the on site micro brewery by Paul, who was really knowledgeable, he took us to the bar area were we sampled the beers. We ate dinner in the stables restaurant were the food excellent value for money. All the staff are really welcoming and polite but Paul stood out as nothing was too much trouble for him. Unfortunately had to cut short our 2 night break but fully intend to return.

"Amazing venue fr=or a wedding venue"

5
13/03/2016

I spent a romantic evening here with my husband whilst we attended a friends wedding reception. The building itself is stunning. Reception staff were very friendly on our arrival and we were soon checked in. We opened a tab so that we could just book everything to our room which saved taking money out. Our room (201) was immaculate. It had everything you needed. Tea/coffee and biscuits. Hairdryer and iron. All toiletries were also provided.The room was nice and warm too. My only slight negative is that it was very light, I like my bedroom pitch black. Breakfast in the morning was top class. All continental food laid out nicely, jars or fruit, yoghurt and berries. Endless supply of tea/coffee and toast. Extensive cooked menu including full english, smoked salmon and scrambled eggs, eggs benedict and omelettes plus more. We will definitely return, especially if we can get it on a deal again, We only paid £73.00 B&B on a winter deal.We ate at the stables resturant which was also amazing!

"Gala Dinner"

5
10/03/2016

Beamish Hall hosted a Gala Dinner for our company & the feedback we had from our guests was overwhelmingly positive, the service they received was excellent as was the food and the tour of the brewery was just that little added extra to provide a talking point. I would not hesitate to recommend Beamish Hall as a venue for a formal dinner.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Feverdiva_64, Thank you for taking the time to review your recent visit and for the five star rating. We are delighted that the evening was a great success and that everyone enjoyed the quality of food and service. The brewery tour was a real highlight and the team enjoyed this as much as your guests. Your recommendation is greatly appreciated and I do hope that you will be able to host another dinner with us soon. Kind regards, Chris Comerford.

"Brilliant two night break"

5
08/03/2016

My wife and I have just returned from a two night break deal booked through Superbreak. The hotel and surroundings are stunning, very comfortable, spacious and well appointed room. The staff were very professional and welcoming, nothing was too much trouble. We had a meal in the Stables bar/restaurant and the food was excellent. All in all a brilliant two nights stay to celebrate our Ruby Wedding Anniversary.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear RayRaist, Thank you for taking the time to review your recent stay and for the five star rating. Congratulations on your Ruby anniversary and thank you for choosing to spend it with us at Beamish hall. I do hope that you will be able to visit us again soon. Kind regards, Chris Comerford.

"Two-night stay"

4
07/03/2016

A beautiful hotel in a beautiful location made all the more appealing to my other half by the micro-brewery on site, based in The Stables Bar and Restaurant. We had a great stay at Beamish Hall and enjoyed its close proximity to so many fascinating places - we used the Park & Ride into Durham for the day; so easy. The staff at the Hall were all lovely, helpful and attentive. The food was great - breakfast was delicious and the choices on offer catered right through from the daintiest to the heartiest of appetites. Loved the individual glass jars of yogurt and fruit! The evening meals in The Stables Bar were equally good but the gluten free choices were extremely limited (and in one instance totally misleading) and sadly the daily specials on the menu didn't change daily. However, there was a good atmosphere in there and it was always full; the beer being the main attraction for many diners. There was a good selection of reasonably priced wines for those who don't do ale. Our room was very 'snug' and although the furniture fitted the period of the house it was very worn and looked unloved. Sadly our bed creaked like mad; even the slightest movement set it off, so we didn't sleep well while we were there. However, just to be able to walk out from the front door into beautiful countryside was a joy and the night sky was so clear in such a remote spot that star gazing was almost obligatory.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Lleaffy, Thank you for taking the time to review your recent stay. It is good to read that you enjoyed your visit and found the team to be helpful and attentive with good quality food and ales. I will most certainly look at the quality of the furniture in your room and attend to any defects that require attention. Our Stables restaurant offer a selection of dishes and we do try to cater for everyone with a lot of dishes available to be made gluten free and I am sorry that the team did not make this clear at the time. I do hope that you will be able to visit us again in the near future. Kind regards, Chris Comerford.

"A perfect setting for a perfect day"

5
06/03/2016

I chose this hotel as the place to propose to my fiancé and I can honestly say I could not have picked a better place. The hotel is gorgeous, with the attention to detail everywhere absolutely fantastic. The setting is beautiful and all of the staff are absolutely brilliant. Also can't recommend the restaurant highly enough...absolutely delicious food!

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Chris S, Thank you for taking the time to review your recent visit and for the five star rating. I am so glad that you chose Beamish Hall as the perfect setting for your proposal and we were able to help make this occasion special. I do hope that we will have the pleasure of welcoming you and your future wife back for many more memorable visits in the future. Kind regards, Chris Comerford.

"Fantastic hotel"

5
27/02/2016

We have just returned from a 2 night wine and dine package and have had a fabulous time. We arrived to a very professional and hospitable welcome. Our deluxe room was absolutely luxurious. Beautiful views over the grounds. The bed was so comfortable and the huge room was beautifully furnished, with a jacuzzi bath. The evening meal in the Stables restaurant was one of the best meals we have ever had. Very nice choices from the menu. Everything was beautifully cooked and presented and was so tasty and flavoursome. The micro brewery serves seven different ales - my husband enjoyed the three which he tasted. Breakfast was served in the Eden room which has lovely views. There was a great choice; everything was freshly prepared and delicious. The staff were very pleasant and nothing was too much trouble. It was a superb break and very good value for money. Durham and tynemouth are both easy drives from the hotel

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear flossie158, Thank you for taking the time to review your recent stay and for the five star rating. It was a pleasure to read your fantastic comments about the quality of your room, food and service offered throughout your visit. I do hope that we will have the opportunity to welcome you back again in the near future. Kind regards, Chris Comerford.

"Smashing"

5
25/02/2016

This is an exceptional hotel. I have been many times. From the moment I arrive I feel welcome. The staff are professional friendly and attentive. It's a beautiful hotel with character and kept to a high standard. The food served in the Stables bar offers a good choice of meals at competitive prices. Real Ale is served although I had the wine!! I had fruit in my room which was a lovely bonus. Unlike many hotels I have stayed at lately there is complementary sparkling and still water. The breakfast staff are lovely. Always smiling and keen to make sure every need is met. The scrambled eggs were delicious. There is a really good choice of breakfast foods including smoothies... I can honestly say if you book this hotel you won't be disappointed. The only thing it doesn't have is a spa but really it dosnt detract from the experience.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear julesmountney, Thank you for taking the time to review your recent stay and for the five star rating. It was great to read that you enjoy visiting our hotel and continuously find the team to be friendly and attentive. They are a great team to work with and make me very proud with the service they deliver. It is also good to know that you enjoy the quality of food and service at Stables and the Eden Room for breakfast. I do hope you will continue to enjoy the hotel at every opportunity and look forward to welcoming you back on your next visit. Kind regards, Chris Comerford.

"Really nice stay in classy hotel"

5
21/02/2016

Just had a 2 night stay with living social deal. Had a huge room (101) on corner of building full of olde world furniture, only downside, bit too warm at night. Nice big lounges downstairs and very generous breakfast ( excellent fruit options as others have said). Restaurant is separate building behind hotel - stables restaurant. Excellent food and not too pricey but very popular and busy, service can be on the slow side. Good choice of real ales (hotel has own micro brewery ) One of the main pluses overall is the friendliness of all hotel staff.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear rjcjtraveller, Thank you for taking the time to review your recent stay and for the five star rating. Thank you for your kind comments regarding the friendliness of the team and the quality of food and beverage throughout your visit. It is good that you were able to an offer through Living Social for your stay as we only do these twice each year so keep an eye out for the next one later. I do hope that you will be able to visit us again soon. Kind regards, Chris Comerford.

"Great stay"

5
20/02/2016

Great hotel with fantastic staff who couldn't do enough. Brewery tour was well worth doing. The restaurant was excellent and the food very good. Great value for money and the grounds are superb. The bar and restaurant have a great atmosphere and they blend together so well. Would definitely recommend this hotel

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear brannas, Thank you for taking the time to review your recent stay and for the five star rating. I was really pleased to read that you found the hotel and the team to be fantastic and were able to enjoy the brewery tour. Our real ales are very popular and we receive some fantastic feedback regarding these. I do hope you will have the opportunity to visit us again in the near future. Kind regards, Chris Comerford.

"Great place to stay"

5
18/02/2016

Stayed for 2 days for business. As always a fantastic experience. Cannot fault this hotel ever. Stables Bar is always worth a visit. Love the style of hotel... no 2 rooms are alike and that's what makes this hotel very special.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Lyndsay M, Thank you for taking the time to review your recent stay and for the five star rating. It is good to read that you enjoy visiting the hall and always find the Stables to be a good experience. All of our rooms are slightly different and we like to think that this adds to the charm of the building. We look forward to seeing you again soon. Kind regards, Chris Comerford.

"A Wardrobe to Narnia"

5
16/02/2016

Checking in was easy at the Beamish Hall and we were made to feel very welcome on arrival. Our room was extremely large with a double bed and two seating areas. Two large wardrobes and vanity table. The bathroom was large and had all the mod cons. The sash window looked out onto the court yard overlooking the Stables Restaurant. I thought it would have been quite noisy in this location but it was actually really quiet. The food at The Stables is amazing, fresh, local, plentiful produce. In fact Paul was out faced by the cheese board! Deffinatley a place to recomend and we look forward to returning soon.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Trudi F, Thank you for taking the time to review your recent stay and for the five star rating. It was good to read that your experience was a pleasant one and that you enjoyed the hall, food and service. I do hope that we can welcome you back again soon. Kind regards, Chris Comerford.

"Nice grounds"

4
12/02/2016

Just back from this large oldy worldy hotel. The grounds are fantastic and enable a quiet atmosphere /ambience. Receptionist was very nice and helpful. We were on the top floor which had no lift so it would have been interesting if you were not able bodied. The room was OK - 2 criticisms, the bed was spongy and not firm- giving my partner an aching back and moreover- you could tell when any room had gone to the toilet- for some reason they were the loudest flushing/refilling ones I have heard and interrupted sleep. There was all the facilities in the room as you would expect. We didn't eat here but visited the micro brewed beer bar- the Stables and sampled a few- this was a nice bar and restaurant - the staff were very nice. Overall it was a good experience and we would probably stay there again if in the area- we visited Beamish Museum and therefore stayed over.

"Lovely hotel!"

5
10/02/2016

Our room overlooked the gardens. It was not a large double room but adequate and en suite with olde worlde decor and furniture. The bed was very comfortable and the room clean. The breakfast was excellent.

"A pleasant hotel"

4
08/02/2016

We were greeted by a friendly receptionist who was helpful and efficient, our room was spotless and comfy the bathroom was quite small but we were only staying one night so it didn't matter to much. We were unfortunate to be next to 2 rather noisy ladies who woke early and as this is a old building we were also awake( nothing the hotel could do about this) We went on the brewery visit which was quite interesting and with tasters after was very nice. Breakfast the next day was very nice the staff were friendly & welcoming and there was a very good selection of fruits, cereals etc. The cooked breakfast was excellent again with a good choice the staff were attentive throughout. All in all a nice visit Thankyou

"Wow what a wonderful hotel a great experience"

5
28/01/2016

This hotel is full of history, antiques and querky features. The staff were fantastic and very helpful. The cleanliness of the hotel was second to none the housekeeping staff obviously have attention to detail, not a speck of dust to be found anywhere. We ate in the Stables restuarant after a tour of the micro brewery which was very interesting. The presentation of the food was very good the food was full of flavour I had the steak & ale pie for my main which was full of large tender pieces of meat , so much meat I couldnt finish it all . We had a seafood starter to share which was well presented and delicious. we had a small dessert from choice as we were so full. Table service was very good our waitress asked several questions of the chef for me without any problem (sorry I dont know her name) . Having worked within the hotel industry for several years I have experienced both good and bad food at breakfast . My expectations for breakfast were well exceeded it was THE BEST . From our initial friendly greeting to the buffet which was very well organised I was particularly impressed by the fruit on offer which was sealed in individual Kilner type jars to preserve the freshness of the product and was ideal from a food hygiene viewpoint. Cereals were also in sealed boxes which I prefer. Our cooked breakfast was large a huge mushroom 2 slices of bacon a large Northumbrian delicious sausage, 2 eggs a tomato, beans and black pudding if you wanted it too. I was unable to do it justice but fully enjoyed what I could manage to eat. The breakfast was served in the Eden room which was a stunning room with views of the hotel parkland and original oil paintings on the wall very tastefully appointed. Our bedroom had a huge double antique bed and a very modern bathroom with a walk in shower again spotlessly clean and obviously recently refurbished. This hotel deserves to suceed, we were there on a inclusive dinner b& B basis I appreciated being able to choose from the full menu and not be resticted to certain dishes . Well done Beamish Hall we will be back Thanks for a wonderful stay.

"Impressive Looking Hotel"

4
26/01/2016

We booked this hotel on Best Western's Winter B&B deal so it was reasonably priced. On arrival at the hotel we were really impressed with the look of it, It reminded us of visiting a stately home and there were antiques and paintings all around the hotel. We were booked in by a nice enough young lady but she didn't seem to know anything about Best Western Rewards.( I am a Platinum member) There were male workers standing around but no-one offered to carry our case up the stairs although my husband isn't young. Our bedroom was large and had antique furniture etc but the bed was pretty narrow and the floor creaked everywhere. We could also hear the men next door. There was a decent view from the window and it was nice and warm in the room with complementary bottles of water. Nice little toiletries too. We had dinner in the packed "Stables restaurant" The staff were really nice although very busy. My husband ordered pigeon which turned out to be finished so we both had a nice Beef casserole at £12 each and I had sticky toffee pudding for about £5.50 I think. We had decent, large wines at £5.50 a glass so everything reasonably priced. Unfortunately our bill had the pigeon meal added on it too but was quickly sorted out. Breakfast was really nice with lots of fresh fruits, cereals etc and hot meals cooked to order. I had scrambled eggs and smoked salmon which is great for a change. My husband had the full works and really enjoyed it. There were pastries and croissants too so plenty for everyone. Could not fault the food here at all. The breakfast waitresses were very nice and looked after us well. This hotel is really handy for Beamish Museum and be perfect for people who love antiques and old buildings. Would be lovely in the summer with all the grounds.

"So many good things"

5
24/01/2016

This hotel has character, friendly staff, lovely grounds, great food in the Stables, exceptional beer, a good team building experience though Beamish Wild. It also has some great bedrooms, my only criticism is that some of the bedrooms are quite noisy. It's also a bonus that there is no phone signal. I've always found all the staff to be pleasant and helpful. I raise a pint of Beamish Burn to them all.

"Lovely hotel, TERRIBLE wifi"

3
23/01/2016

The hotel is lovely. It's a converted old estate house, set in beautiful grounds (which I'm sure we would have enjoyed more in better weather!) The room (once we found it - it's a bit of a labyrinth) was very spacious and comfortable (we had a deluxe room). The large bath in particular was very welcome. The service was generally friendly and polite, and there is a good choice of food available for breakfast, the hot options of which are made to order. So on these points I have no complaints. I will however complain about the Wifi. Best Western advertise "Free high speed wifi". Well, it may be free, but it is NOT high speed. Staying connected for more than 60 seconds was an achievement, and just trying to check my email (whether connected via the laptop or iPad) was a lesson in patience. If we used the wifi while in the dining room, the connection at least wouldn't drop out, but it was still very slow, even in the 'centre' of the hotel. I really feel describing this as 'high speed' is false advertising. This is especially significant as there is NO mobile phone reception out there, so the hotel wifi is the only way you can connect to the internet. So, while the hotel itself is nice, I would not recommend it if you need to use your mobile and/or internet. Also on the technology front: for some reason, they have disabled the ability to connect any device to the TVs in the rooms (whether via HDMI or USB). When we stay in hotels we like to connect out laptop to the TV, but this was impossible. I am at a loss to explain why the hotel would deliberately block this functionality for its guests.

"Beamish Beer Festival "

4
23/01/2016

Great night, very well organised, lovely staff, huge range of real ales and ciders, Lily cider was fantastic, well done to the brewery that created 'her' :-), tasty hog roast to soak it all up! We bought a groupon deal which made the festival even better value for money

"Beautiful building with wonderful staff"

5
22/01/2016

Very comfortable room and decorated in sympathy with the grand old building. Situated within lovely grounds. The breakfast was freshly cooked and plenty to choose from. We dined in the adjoining Stables restaurant for our evening meal which is highly recommended. My husband enjoyed the tour of the micro brewery that is attached to the restaurant and the beer tasting that followed. But, what makes this hotel and restaurant really stand out are the wonderful staff who make guests feel welcome. They all, without exception, had a warm welcome and a pleasant smile for you. I'll definitely be back.

"Business trip"

5
21/01/2016

I could not fault this hotel, and if i have to go up to Gateshead again i will be booking this hotel, food excellent, staff brilliant, beer even better, only down side is there is no signal for your mobile phone, but you can use the landline, but i would not let that put you off, it just means you do not get any phone calls Excellent visit Lynn

"Lovely"

5
21/01/2016

Stayed here overnight on business wow what can i say, as you approach you see this amazing looking building and it really doesnt disappoint once you step inside. We was was a group of 7 and booked last minute and they accommadated all of us. Rooms are as you would expect for a building if this scale, high ceilings massive windows. My only negative was we was all given a room with 2 single beds. But the bed was comfy. Food was amazing and very resonable and if you like to fill your boots you wont be disappointed the portions are BIG. Really enjoyed my stay here and would defiantley recomend it to other people.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Bev S, Thank you for taking the time to review your recent stay and for the five star rating. I am pleased that we were able to accommodate your group and that you enjoyed your visit. Your recommendation is very much appreciated and I do hope we will be able to welcome you back again in the near future. Kind regards, Chris Comerford, General Manager

"Lovely afternoon tea! "

5
20/01/2016

Great place to visit, delicious afternoon tea with a wide selection of sandwiches, scones and cakes. Staff very friendly and helpful. I have also attended functions here and have been very impressed with the function rooms and entertainment. Very nice place.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Hannah S, Thank you for taking the time to review your recent visit for afternoon tea and for the five star rating. I am pleased that you enjoyed your day and that the quality of food and service was of a high standard. I do hope that we will be able to welcome you back again for tea or to one of our next events. Kind regards, Chris Comerford, General Manager

"Very pleasant 1st stay"

4
18/01/2016

Stayed for 1 night while attending a wedding and very impressed with location and general standards. Staff very friendly and service excellent throughout. While the room was on the small side it was, however, clean and warm with all of the expected facilities. The highlight, though was the breakfast. The full English was one of the best I've ever had being served quickly, very tasty and piping hot.

"Lovely Hotel"

5
18/01/2016

Great hotel in nice surroundings. The stables bar has an excellent atmosphere and a number of ales from the micro brewery. The menu is good too. Rooms are of good standard and decor is in keeping with the heritage of the building. Breakfast was of a high standard and the staff are friendly and helpful

"Excellent Hotel and Staff"

5
18/01/2016

17th January. Suzanne the receptionist was really nice and made us feel really comfortable as soon as we got there. We stayed in a premier room. We visited the stables restaurant where the food was perfect. The staff were really helpful and always smiling. Planning our next visit in Feb.

"A Welcome Haven"

5
17/01/2016

I stayed here for two nights 14/15 January 2016 with my husband. We received a warm and courteous welcome. Despite snow and ice we were comfortable in a spacious ensure bedroom. We dined at The Stables Restaurant across the courtyard, having booked a table in advance. The food and service was very good. Our breakfast the following morning in the Eden room was superb, the surroundings were delightful and the service, choice and quality was exceptional. The cleanliness of our room was of an extremely high standard and we were given every attention during our stay. I would thoroughly recommend a stay at the Beamish Hall Country House Hotel if you are in this part of the country

"So noisy, we won't be back!"

1
17/01/2016

Stayed here for the evening on 16th January. Hotel staff were nice and friendly but the room was cold and took several hours with the electric room heater on full before it was a comfortable temperature. Room was clean and comfortable in all other aspects. We enjoyed a nice meal in the restaurant and a few drinks in the bar. There was a wedding at the hotel and we found that we'd been allocated a room on a corridor with the wedding guests so were woken when they came back from the wedding party. We were then woken at 1am when banging on the room opposite led to a full blown argument. We were woken again at 2.30am when the room opposite then decided to go to the toilet in the corridor locking himself out, banging and kicking his door shouting and swearing at whoever was in the room didn't work and the people next door took him in for a bit so we got to hear lots more shouting and arguing before he decided to kick and punch his door some more! Then at 5.30am more banging on doors further along the corridor woke us yet again. It's also worth noting that people in the room above us could be heard quite easily moving around in general which was bad when they seemed to have small children that enjoed running around. We couldn't get out of the place soon enough with our night ruined and feeling anything other than relaxed and refreshed as we'd intended. We mentioned to staff when we checked out who did apologise and offer a complimentary upgrade if we book again which is appreciated but we won't be back again.

"micro brewery tour"

1
17/01/2016

Booked in for brewery tour and b+b for 1 night, tour lasted about 5-10 minutes then we were given samples of all the real ales which were ok, had meal in stables restaurant but we were unable to sit where we wanted to, the meal was ok but the potato mash tasted like it was from packet or micro mash, then was ill all night being sick probably down to the food ar the real ale didn't have too much to drink. the room was ok except from someone's underwear left in one of the draws and there was loud banging coming from the wardrobe during the night why i don't know why?. didn't make it for breakfast due to being tired and ill, tried to explain to reception staff when leaving but they weren't really interested.

"Christmas Afternoon Tea"

5
16/01/2016

This place is now starting to become our little Christmas tradition. The setting is just beautiful, it was a cold winters day the weather was windy and wet, we were placed by the window looking over the grounds which was beautiful. Lots of variety and the staff are all very friendly too. I love the Eden tea room.

"Lovely Get Away"

5
13/01/2016

The hotel staff were friendly, the room was very nice and I really liked the window seat. The walls separating the rooms weren't particularly thick, I could here the guest in the next room snoring. I had room service which was prompt and very good. One night I wanted to go to the bar for a drink, but got lost on the way so gave up. I will certainly visit again!

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear JennieLG, Thank you for taking the time to review your recent stay and for the five star rating. I am pleased that you have enjoyed your visit and found the team to be very friendly. The layout of the hotel is as the original house and does have different levels and various corridors that go throughout the property and I am sorry that you were unable to find the bar. I will check that all relevant signage is in place and clearly visible. I do hope that we will be able to welcome you back again soon. Kind regards, Chris Comerford, General Manager

"Superb value"

5
09/01/2016

Just one night's stay, but we wish it could have been more. Not only did our stay offer fantastic value but it was also undoubtedly one of our most enjoyable overall during the last few years. We loved everything about this hotel. Each member of staff went out of their way to make our brief trip an excellent experience.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear C P, Thank you for taking the time to review your recent stay and for the five star rating. It was good to read that you enjoyed your visit and that the team made your stay extra special. I will pass on your kind comments to all concerned and hope that you are able to visit us again soon. Kind regards, Chris Comerford, General manager

"new years eve"

1
09/01/2016

hi went new years eve paid 60 for evening left early as it was rubbish, food was some of the worst I have ever had and band were rubbish, I have complained and the operations manager told me he tasted all courses and it was satisfactory, well considering how beamish advertises itself I do not think satisfactory is good enough, and if I had of known before hand that satisfactory is there standard I wouldnt have booked basically got fobbed off and lied to off him so cant even handle a complaint correctly a simple apology would have done.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear helen m, Thank you for taking the time to review your recent visit for new Years Eve Jazz & Funk in the Monboucher suite and your detailed e-mail regarding your disappointment with the evening. Whilst we take all feedback very seriously and use both positive and negative comments to ensure our product and service are the best they can be it does disappoint me somewhat when disgruntled customers join a site such as Tripadvisor to merely post a negative review after the response to their comments does not end with a full refund or a complimentary visit. It is disappointing that you did not enjoy your visit and did not find it value for money, but as we have had a lot of positive comments regarding the food, service and entertainment and that you did not raise any concerns at the time it is difficult for us to rectify any of the points you raised after the event. You end by saying that a simple apology would have done, I have therefore posted below the response from the Operations Manager for the viewing public to decide for themselves. 'Dear Mrs Martin Thank you for your patience. My intention was to reply yesterday however we had a little bit of a flood . I'm sorry to hear that you did not enjoy NYE in our Monboucher Room particularly as we have had some excellent feedback regarding the event itself. With regard to the food and the beef in particular I tasted every course and found it to be satisfactory and had great comments as we spoke to the tables on the evening itself. Please also rest assured that we create all of our own desserts in house, something we are quite proud of. Jump the Q have been our New Year's Eve band for a few years now and always do it well. Although I did not personally stay until the very end, they did seem to have the majority of the room dancing before I left. Please do accept my apologies if you felt that we had a rude staff member. We pride ourselves on our friendliness and ease of service and I will be dealing with that internally. I do understand that the price of a NYE ticket is quite expensive however I do believe that if all aspects are taken individually then we have provided all of those aspects and I am disappointed that it has not been enjoyable on your behalf. We will shortly be having our Christmas debrief and please rest assured that I will be using all feedback and comments, good or bad, to ensure that we continue to improve all of our services.' Kind regards, Chris Comerford, General Manager

"Post New Year Break "

5
04/01/2016

Booked this hotel off a friends recommendation and we wasn't disappointed, very pleasant and friendly staff on reception to check us in . The room was a standard double which had everything you needed . I am a bit fussy about beds but I had no need to worry it was very comfortable . My husband was very impressed with the micro brewery and the real ale they produce and sell in the pub and restaurant. The food was excellent and plentiful and all the staff couldn't have been more helpful we will definitely be back.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear lesleyduerden, Thank you for taking the time to review your recent stay and for the five star rating. It was good to read that you have enjoyed your visit and in particular the Stables and Micro Brewery. We are very proud of our real ales and have had great feedback regarding the micro brewery tours and quality of the ale. I do hope that you will have the opportunity to visit us again in the near future. Kind regards, Chris Comerford, General Manager

"Wonderful nighr"

5
02/01/2016

My partner and I stayed at Beamish Hall on Wednesday 30th Dec. Our room was very comfortable and clean. We ate in the Stables restaurant and everything was exceptional - from the staff to the high quality of food. It was part of a Christmas gift and was totally enjoyable. Beamish Hall itself is a beautiful building and would definitely recommend to others and return again ourselves.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear sue w, Thank you for taking the time to review your recent stay and for the five star rating. I am pleased that you enjoyed your visit and found the quality of service, accommodation and food to be exceptional. Your recommendation is greatly appreciated and I hope we can welcome back again soon. Kind regards, Chris Comerford, General Manager

"Christmas dinner"

4
29/12/2015

We had our Christmas dinner in the winter gardens on Christmas day. It was lovely. I requested a certain table and that request was granted. We had a wonderful time. The food tasted lovely and was beautifully presented. The visit from Father Christmas was a beautiful touch! Thanks- We are already looking forward to next year! :-)

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear st4cy3, Thank you for taking the time to review your recent visit for Christmas Day lunch. It is good to read that you enjoyed your day and found the experience to be wonderful. I do hope that we will be able to welcome you back again in the near future and we are also looking forward to a visit from Santa next year. Kind regards, Chris Comerford, General Manager

"Xmas afternoon tea"

5
29/12/2015

Went for afternoon tea & it was excellent! Very good choice and great service. The food was lovely and plenty of it. 3 sandwiches, 2 small scones (plain & mulled wine) with cream & jam. Also 5 small cakes - all wonderful! Too much & doggy bag to bring home what was left. Thoroughly recommended

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Abbymc11, Thank you for taking the time to review your recent visit for afternoon tea and for the five star rating. It was good to read that you enjoyed your day and found the experience to be excellent. I do hope that you will be able to visit again soon. Kind regards, Chris Comerford, General Manager

"Beamish Hall Hotel"

5
23/12/2015

An amazing place. nothing is too much trouble for the staff and extremely good value for money. A gem in the north east. I would highly recommend to anyone. Food at stables bar is excellent and very good value.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Richard F, Thank you for taking the time to review your recent stay and for the five star rating. Your recommendation is very much appreciated and it is great to read that the quality of service and food has been well received. I hope that we can welcome you back again soon. Kind regards, Chris Comerford, General Manager

"Beautiful hotel."

5
22/12/2015

Stayed here for one night,what a beautiful traditional styled hotel.Our room was a double very spacious+traditionally decorated.we stayed on bed and breakfast basis+the breakfast was beautiful with plenty of choice.All the staff we came across were very polite.Thankyou all for a beautiful,enjoyable stay.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear maccas186394, Thank you for taking the time to review your recent stay and for the five star rating. I will pass on your kind comments regarding the quality of the service and breakfast you received and hope that we will be able to welcome you back in the near future. Kind regards, Chris Comerford, General Manager

"xmas party"

4
19/12/2015

We went for the office xmas party, food was good, staff were lovely and chef changed the starter and dessert for me with no extra charge. Drinks were a bit pricey but the venue was so nice it was worth it.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear ah66, Thank you for taking the time to review your recent visit to one of our Christmas Party Nights. It is always good to read that our guests still receive our friendly, attentive service during a very busy time. I will pass on your kind comments and hope that you will be able to visit us again soon. Kind regards, Chris Comerford, General Manager

"Fantastic"

5
19/12/2015

Booked Beamish Hall for my husbands 50th birthday and what a first class service we got. The staff were amazing at check in, in the stables restaurant and at breakfast in the Eden room. Everyone made it their business to make us feel very special. Outstanding hotel and our room was beautiful.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Elaine J, Thank you for taking the time to review your recent stay and for the five star rating. It was really good to read that you enjoyed your visit and from reception, Stables and Eden room every member of the team you encountered were friendly and professional. I do hope that you will be able to return in the near future. Kind regards, Chris Comerford, General Manager

"A really great break"

5
17/12/2015

Stayed here for an overnight. We went on the brewery tour and the tasting session of the beers produced. Lovely real ale and was so good we carried on with it instead of having wine with dinner. The best steak and chips I have had for years and my husband's steak pie hit the mark too. Beckleberry's ice cream which is produced in the North East and is a real delight to see it on the menu. Bed was comfy, large room and bathroom all spotlessly clean. Breakfast was lovely with a solid old fashioned feel to it - spotless table linen, real napkins, quality cutlery. A good range of continental items and delicious cooked breakfast with a proper pot of tea. The service throughout was really good. We will be returning.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear walksfar91, Thank you for taking the time to review your recent stay. It was a pleasure to read that you enjoyed your visit and were able to take advantage of our brewery tour. Our real ale range has been well received since opening in 2009 and are now well established in the local area. I will pass on your kind comments to the whole team regarding the quality of your stay and the service received and do hope you will be able to return soon. Kind regards, Chris Comerford, General Manager

"Well worth the journey to find this oasis"

5
12/12/2015

I didn't stay in the hotel I did have a fantastic Sunday lunch in the stables restaurant. The young man who welcomed us had a name badge which said Paul B, I can think of many things the b could stand for, Brilliant would be the one I would choose because that is what he was, his welcome was outstanding, smiling, happy in what he was doing, as were the rest of the attentive staff on duty, we went straight into mains and we both chose lamb, which arrived promptly on a plate with the best Yorkshire pudding I have seen outside Gods own County.Al dente parsnips, carrots, and green cabbage that was crisp and tasty and cooked perfectly arrived alongside swede puree on a crescent shaped plate, sauces were quickly delivered to the table all with smiling staff who appeared genuinely willing to serve.An excellent sticky toffee pudding followed by outstanding espresso completed a very enjoyable meal, Paul checked throughout the meal and had this sense of balance which was not over the top but just right, attentive without being annoying,this young man deserves to go far and I wish him well.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Alan R, Thank you for taking the time to review your recent visit to the Stables for Sunday lunch. I will pass on your kind comments to Paul and the rest of the team regarding the quality of the food and service and your overall experience. I am sure that Paul will be delighted that he contributed so much to your enjoyment and I do indeed recognize that he is a key member of the Stables team. I do hope that you will be able to return in the near future and we look forward to welcoming you back. Kind regards, Chris Comerford, General Manager

"very disappointed"

2
09/12/2015

Well I was expecting something special considering the price of the room but I have had better rooms at travel lodge. Room 219 needs a lot of refurbishment, we needed a sherpa to get us to the room, when we did eventually get to there it was so uninviting. The TV was so far away from the bed it was not worth having a TV in the room. The wardrobe door would not open and the furniture had a musty smell to them. the windows were running with condensation. and the room could have done with being cleaned. The food was medicore and certainly not worth the money

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear susanemck, Thank you for taking the time to review your recent stay. I am sorry that your visit was not as expected and that you found the accommodation and food offering to be of a poor quality. Room 219 is a Deluxe Family room and although located at the back of the hotel accessed by stairs I do believe it is a quality, spacious room with views over the courtyard. The Stables is a very popular place for residents and locals alike and we generally receive very positive reviews on food, beverages and service. Once again my apologies that your experience was not as expected. Kind regards, Chris Comerford, General Manager

"The Standard by which all others should be judged."

5
29/11/2015

Two nights in November at this outstanding Hotel. The level of comfort, cleanliness and décor of the room, excellent restaurant with some serious style and creative ability of the chefs was only exceeded by the brilliant staff. It was a genuinely delightful experience and one we could recommend to anybody. We travel extensively in the United States and around Europe and I would select this hotel to stand with the best. And... there is the additional benefit of the Fascinating Beamish Museum Village on the doorstep.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear cheshiredolphin, Thank you for taking the time to review your recent stay and for the five star rating. It was a pleasure to read that you enjoyed every aspect of your visit and welcome your recommendation. I will most certainly pass on your kind comments to the team and hope that we will have the pleasure of welcoming you back in the near future. Kind regards, Chris Comerford, General Manager

"Good hotel near Durham"

4
27/11/2015

A quality hotel near Newcastle and Durham and the A1. The food is good and the rooms are of a high standard. The parking is free and the internet is available. The only minus point for this overall good hotel is there is very limited phone reception for business mobiles.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Simon M Thank you for taking the time to review your recent stay. I am pleased that you enjoyed your visit and found the food and accommodation to be of a good quality. Unfortunately due to the location of the hotel we do receive a very patchy mobile phone reception. I hope that this will not deter you from visiting us again in the near future. Kind regards, Chris Comerford, General Manager

"Beamish Hall Christmas Fayre 2015"

5
22/11/2015

Great Fayre. Wide variety of stalls and well-organised (Wynyard Hall should pay a visit and learn some lessons for theirs!). Some people were getting their vehicles stuck in the mud so perhaps this could have been thought-out a bit better. Also, the two young gentleman on car park duty were not directing visitors to spaces. This did not, however, spoil the experience. The only think I would have liked to have seen would be somewhere to have a tea or coffee and a drink for the children. If there was something there, then it was not obviously available.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Sandra T Thank you for taking the time to review your recent visit to our Christmas fair and for the five star rating. This is the first year we have held this event over 2 days and we found it to be a great success. I have discussed the car parking in detail with the team and we will be looking to do some alterations to help in this area. We did have rooms at reception in which refreshments were available and I am sorry that you were not aware of these during your visit. We hope that you will be able to visit us again in the near future and for next year's fair. Kind regards, Chris Comerford, General Manager

"My birthday"

5
19/11/2015

Lovely hotel ,staff friendly,food excellent.Our room is large with a huge bathroom and is spotlessly clean.A bottle of bubbly left in the room to celebrate my birthday. Lovely touch! we are here with an Itison voucher,excellent value. By

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear 860melsmum Thank you for taking the time to review your recent stay and for the five star rating. I was pleased to read that you enjoyed the quality of the accommodation, food and friendly service and also enjoyed the birthday celebration gift. I do hope that we are able to welcome you back again in the near future. Kind regards Chris Comerford, General Manager

"Friendly staff."

5
18/11/2015

An absolutely faultless stay. From the welcome at reception through the food in the restaurant to a delicious breakfast. However the one thing that stands out is the friendly staff. I have to mention Pauline in the restaurant as its the first time someone in a restaurant when asking me if my meal is alright actually waits for an answer and is interested in my answer. Thanks to Pauline and all her colleagues for a smashing stay.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Michael S Thank you for taking the time to review your recent stay and for the five star rating. It is always a pleasure to read great comments about the quality of the food and service received but it is fantastic to read that Pauline has made your stay extra special through her friendly and professional nature. I will most certainly pass on your comments and recommend Pauline be put forward for our November employee of the month award. I do hope that we are able to welcome you back in the near future. Kind regards, Chris Comerford, General Manager

"Excellent birthday treat"

5
15/11/2015

Stayed here for one night for a birthday treat. Hotel front is very impressive, the staff are friendly and welcoming. We upgraded our room to premier, excellent choice, room was luxurious and spacious, the bathroom was modern with a lovely double jacuzzi. We did afternoon tea, again the staff here were lovely, choice of sanwiches and cakes were really good. We had evening meal at the Stables bar, again good service and menu. Breakfast was a perfect ending to a lovely stay, will definately come here again.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear jacky96 Thank you for taking the time to review your recent stay and for the five star rating. I am pleased that you chose to spend your special occasion with us and that you have found the food, service and accommodation to be very good. I will pass on your kind comments to the team and hope that we can welcome you back again in the near future. Kind regards, Chris Comerford, General Manager

"The Beamish Hall Hotel,"

5
12/11/2015

Stayed here for two nights, on an Itison Voucher, Bed and Breakfast. Beautiful old country house hotel with lots of original paintings and antiques. Our room was smallish, but adequate, with a lovely carved mahogany bed and furniture. The on-suite was big and modern. Tea/coffee facilities and TV. We had dinner in the Stables Restaurant with friends on the first night. The meal was good but the portions are far too big. On our second day we had a tour of the micro brewery. Connor was good and explained the whole process. After we had a chat with Ian (Front of House) who took the time to talk with us. Thank you Ian.. I would thoroughly recommend this hotel to anyone.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear ColinJsComments Thank you for taking the time to review your recent stay and for the five star rating. I am pleased that you have enjoyed your visit and found the hotel and stables to be of a good standard. I do agree that some of the dishes in the Stables are of a larger portion but they are generally well received, I am sorry that this was not to your liking on this occasion. I will pass on your kind comments regarding the brewery tour you enjoyed with Conor and your conversations with Ian. I do hope that you will be able to visit us again in the near future. Kind regards, Chris Comerford, General Manager

"Birthday night away."

5
11/11/2015

Even though I live just down the road from Beamish I had never been. We stayed here for a night to celebrate my birthday and were not disappointed. Pulling up to the lovely old hall is fantastic and as soon as you step through doors to check in you feel your in a stately home. Our room was fine and the bed comfy, some of the decor may be a bit outdated but adds to the overall character of the place. Staff are super friendly and knowledgeable. Cant wait for next stay.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Julian F Thank you for taking the time to review your recent stay and for the five star rating. I am so pleased that you chose to celebrate your birthday with us and it s great to know that you enjoyed the whole experience. Living near by I do hope that you will be able to visit us on many more occasions in the near future and we look forward to welcoming you back again soon. Kind regards, Chris Comerford, General Manager

"Perfect getaway"

5
11/11/2015

A charming old building in beautiful grounds. The furnishings are in keeping with the age of the property and add to the whole atmosphere. The room we had was very clean comfortable and the view was beautiful. We had a wonderful dinner in the Stables restaurant and breakfast in the main hotel was perfect. Every member of staff we met was friendly,polite and helpful. Wouldn't hesitate to go back.

Beamish1, General Manager at BEST WESTERN Beamish Hall Hotel, responded to this review
Dear Susan E, Thank you for taking the time to review your recent stay and for the five star rating. It was good to read that you enjoyed your visit and found every member of the team to be friendly and helpful, I will pass on your kind comments about the quality of food and service received in both the Stables for dinner and the Eden for breakfast. I do hope we can welcome you back again in the near future. Kind regards, Chris Comerford, General