Ma réservation et mes points
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Une expérience d'hôtel mémorable
Une expérience d'hôtel mémorable
Took advantage of the Sunday Lunch stay. Brought Mother along for the lunch as a birthday treat (89). Best compliment she finished her lunch and really enjoyed it. My wife and I stayed in an Olympic size room, very quiet, good bed. Next morning had a really good breakfast. Nothing but compliments for this hotel.
Beautiful hotel! However, after our meal we had a cocktail in the Stables after enjoying that we were asked if we would like anything else at 10pm … we felt very rushed and were told that if we we wanted another drink we would have to speak to reception. The bar is apparently open until 24:00. Not a true reflection on the website info.
We have just had our second stay here and wonder if we have had the same hotel as some of the other reviews.The bedroom was huge with an excellent bathroom and outlook .All the staff were very pleasant and attentive especially Julie on RECEPTION!! The food was super at both Breakfast and Dinner.Just one little gripe.More veggies at Dinner please.Thank you everyone for a lovely 3 days.Will will be back
Fabulous rooms and service... Fabulous location - Friendly staff... A step back into elegant style... But modern facilities... The rooms and grounds are maintained to a high standard... I would definitely stay there again...
We booked the 'date night' package - was great value for money. Great food, nice room, great service - no complaints! The hotel is beautiful and the ambience is great. couldn't fault our stay. We will definitely be back!
The location is great and the room was fine .Some of the staff were rather brusque, especially in the Stables restaurant and at breakfast we felt rushed , the hot food slammed down on the table while we were just starting on the fruit juice etc .
No gimmicks, pools, spa etc but an experience of rural county Durham steeped in history, some fantastic rooms and a restaurant to rival the best, set in the old stables. If you like a good beer there is a very good selection. perfect stay for Beamish open air museum which has been the set for many TV dramas.
We attended a 2 day wedding celebration. Wedding service was amazing. However, not enough staff, even though they knew there was a wedding on. The wait for food (breakfast & restaurant) was very disappointing.
Stayed for 2 nights during my sisters wedding which was an amazing day but sadly brought down by the rude reception staff. Both women on reception were very miserable, not only to wedding guests but hair stylists, make up artists and other guests staying at the hotel. They were heard bitching about guests which is totally unacceptable considering how much people pay to stay and get married there! To top it off, my bag was left with reception during the wedding ceremony and once I collected it I discovered our room key had been removed from my bag!! A staff member had gone into my belongings and removed the room key to the room I was staying in for a 2nd night! Highly recommend management to train their reception staff on basic customer service! On a brighter note, breakfast didn't disappoint. In summary my experience with this hotel wasn't anything special considering it's so called reputation. Wouldn't recommend visiting.
On arrival at the hotel parts of it were flooded due to some biblical weather however our room was unaffected bar having to go the long way round the Stables Bar. All staff seemed to be pleasant while dealing with the mess created by the flash flooding. The room. The tea/coffee making kit was in the wardrobe, the wardrobe with no handles, and there was no air con to try and cool the place down a little. The windows opened a few inches to help though. Getting changed and there was a knock on the room door, a bit odd but I'll answer it... too late, he's opened the door and he's coming in! I shouted for him to wait so he stopped short of fully entering the room and introduced himself to my wife as hotel staff, checking the rooms were ok after the bad weather. I still can't believe he thought it was ok to just come into the room like that, very bizarre. The Stables Bar & Restaurant is nice inside, all the staff were lovely. There doesn't seem to be a traditional hotel bar area though, just some armchairs (which were comfortable mind you) in the entrance way and around the bar. Often people would be looking for somewhere to sit. The Sunday Lunch was nice, but my order was wrong, I asked for no peas or swede but it came with them anyway. That's an argument so tiresome that I didn't bother and just left them. A bit pricey but the food was nice. Time for bed. That bed. It was horrendous. My wife and I were rolling into the middle all night long on that mattress, and the bed creaked so loudly with every slight movement you wouldn't believe it unless I showed you the video we took! The temperature just topped it off as it was so hot, we had the fan on and windows open but it was boiling nonetheless. Awful night's sleep. Breakfast was fine, I quite enjoyed it. I'd recommend getting down early though as while we were there they were running out of things with a while to go before breakfast ends.
It was my wedding earlier this month and I must start by stating it was a brilliant day apart from the odd issue. Firstly I'd like to thank the wedding coordinators that helped make the day go as smoothly as possible and the waiting/bar staff that done an absolute incredible job all day remaining professional with great manners and friendliness but always keeping efficiency and organisation a priority. Also, a big thank you to the management staff. They saved the day by going out of their way to purchase rose petals for the confetti photograph, after a miscommunication with my florist resulted in us having no confetti on the day. The venue was clean and the food was beautiful. We couldn't have asked for a better day when it come to the weather also as it showed off the beautiful beamish gardens. However, the day was overshadowed by a handful of incidents which involved two reception staff. The reception staff were rude, miserable, abrupt, unhelpful and the list could go on. Unfortunately, this behaviour was not only witnessed by us but also our guests throughout our wedding day/evening. -My hairdresser was greeted by a receptionist who had no time for her and was unhelpful when directing her to where the bride was. -Guests checking in on the wedding day again were greeted with an unpleasant receptionist who abruptly gave directions to their room and slammed key on the counter. -My bridesmaids left their bags with reception during the ceremony and my sister (maid of honors) bag was searched and the room key removed without consent. -Another bridesmaid spoke to reception through the phone while we were getting ready and she was rude unhelpful and aggressive on the phone. -A guest approached me at the end of the wedding to tell me both receptionists during a point in the afternoon/evening we're overheard gossiping about the wedding party. It's probably worth mentioning that these comments came from 6 different individuals so it was not just a one off. If I could give any advice it would be that the reception staff need to improve their customer service. It costs nothing to be helpful, happy and polite when people pay a lot of money to stay.
What a shame we weren't shown to our room, just pointed to where the lift was. the room was very large, the bed was extremely comfortable, one bedside cabinet had a broken door so was unusable. The bath was fabulous. The grounds and the overall look of the hotel is wonderful, but the much hyped up Stables Restaurant left a lot to be desired, we had booked for 3 nights and 3 dinners, no reservation sign on a table to indicate that we had booked, so every night we were on a different table. Food was poor, very dry over cooked chicken, no beef one night, no prawns on 2 nights, no salmon for breakfast one morning. I couldn't quite come to terms with the fact that we had to get all our breakfast items ourselves, just like a Premier Inn, luckily we found a tray so we only made one trip to the buffet room, but other poor souls were backwards and forwards at least 4/5 times. NO SERVICE. How can you run a restaurant that runs out if food? one night I was asked to move out of the way as a large party were coming in!!!. The fire alarm going off at 1.30pm one morning was the straw that finally broke this clients back. When I asked the receptionist what triggered the alarm, she laughed and said some had sprayed deodorant on the fire head. I didn't think it was funny, it was a very frightening event. Overall we were very disappointed in this so called 5 star hotel.
This is our third visit to Beamish Hall Hotel, we had a Premier room that was huge with beautiful furniture. Some areas of the room are a little tired (window frames need painting) and a saggy mattress but for the money it was better than expected. What did let this stay down was the food in The Stables Restaurant. The portions are far to large, I have a good appetite but the amount of food piled onto the plates was off putting. Other diners left part of their food as we did, what a waste! A rethink is needed on portions. I ordered a Nut Roast for Sunday lunch. Clearly the chef had no idea about how to make this, what arrived was a slab of 'stuffing' with hazelnuts pushed into the top! We ate a a pub near to Ushaw, an excellent experience serving local dishes and manageable portion sizes. Cheaper than The Stables as well. Breakfast was OK, a good choice of food but not great quality. The yoghurts and bread need to be replaced. We will return but find somewhere else to eat.
I was going to my friends wedding and I was solo. Hotel made me feel very welcome and comfortable being on my own. First time stayed in a hotel on my own and felt very safe and secure in my room. I stayed in the Lily (little treat for myself)
Disappointing service for Sunday lunch today. Waited 20 minutes for a waitress to ask us for our drinks order. Food order took another 15 minutes to be taken. Food arrived after a 40 minute wait but it was cold. Sent it back and had to wait again. It eventually arrived still luke warm, much smaller portion and with stuffing missing this time.
We stayed with our friends who have young children, we had a 2 bed apartment and it exceeded our expectations, plenty of space, access via lift at the back of the hotel. Quiet, lovely grounds, easy access to the museum, discounted entry to Beamish
Stayed here for a night for our anniversary. One night (Wednesday) bed breakfast and evening meal (3 courses). The hotel itself and the grounds are just stunning. The room was lovely and clean although it was a bit damp in the corner as if the cleaner had had to clean something unsavoury up. However it didn't smell so didn't bother us. The shower was terrible. One of the worst I've ever experienced. I also left my toiletry back and enquired for it later to be told it hadn't been handed in! The stables bar is great although a bit pricey. The 3 course meal on the evening was terrific. They also allowed us a little time between courses too (we very rarely eat 3 courses!). We also took our desert in the courtyard (which does allow smokers). It was raining hard but the covers are massive and there are heaters so it didn't feel cold. We also found a hidden Gem. If you leave the grounds through the main entrance and turn left, follow the road and turn right at the next junction eventually you will see the Black Horse at Beamish. Just a lovely pub with the added bonus of the classic car showroom (and sales!) Car Barn on site too. Well worth the £159 we paid and we'd stay again.
No hot water!! Premium bedroom was incredibly drab. Even the dogs and ladies in the paintings were flaking/looked depressed!! Room 103 is in desperate need of a total refurbishment. Mattress poor quality. Lift problems too! Many steps taken to retrieve hot and cold drinks and continental breakfast. Hot water not hot hot. Lukewarm tea... The hot breakfast was served to the table and was nice-ish. Such a non-treat of a stay for my Mum's birthday. Get your act together, Beamish Hall Hotel! When I reported my issues there was no reaction/not bothered about cold shower and cold bath etc! Would not return.
My step daughter has just held her wedding at Beamish Hall. She could not have chosen a more beautiful and perfect venue for such a special occasion. The building has a lot of history, and character and is set amongst beautiful gardens which create a very peaceful and relaxing space. The staff were so helpful and worked so hard to create a day which was perfect in everyway and ran like clockwork. The food was first class, as were the rooms which were used for the wedding. We stayed overnight in a beautiful bedroom which had a very comfy bed, and a bathroom with a double jacuzzi. Unfortunately, we didn't have time to test out the jacuzzi. Breakfast was superb with lots of choice, and very friendly staff. We absolutely loved our visit to this hotel, and I am sure we will return to remember all of the fabulous memories that were made at the wedding. A massive Thank You to everyone at the hotel who made the day so special and perfect!
We stayed here for a couple of nights to attend a family wedding and had a great experience. Service was good, food very good. Our room was quite compact but had everything we needed. We arrived before check in time but reception were helpful, checked us in, stored our bags and directed us to the Stables restaurant where we had a lovely lunch. The staff were very polite as well as being helpful and friendly.
Excellent hotel and surroundings. Had food in the restaurant which was also excellent. Very friendly staff. Room was rather smaller than expected but very well furnished and clean. Liked the extra touch of fresh bottled water which makes a nice change.
This hotel has exceptional surroundings and looks terrific however while the room we were allocated looked comfortable the bed gave me a bad back, the bathroom was clean and functional, with nice white fluffy towels. The stables restaurant was a nice feature with a warm atmosphere, the staff were very helpful and courteous, the menu provided a good choice, however if like me garlic is taboo the choice is vastly reduced, I thought I was being safe by ordering Chicken with a peppercorn sauce, which was ok but, the sauce was made with mustard, this is another taboo ingredient for me, a good peppercorn sauce helps to make the meal so I was disappointed to taste the mustard over the pepper, incidentally there was no mention of the use of mustard in the sauce description. The breakfast was very good. The only complaint regarding the restaurant was the seating which were dated and in desperate need of loving tenter care. We had a two night stay and had a good day out at Beamish Museum, which was about 1.5 miles away. Would I stay again,……………………
A terrible experiene at this hotel. The bed was a small double which was cramped for 2 adults; one ofer 6 feet tall. The mattress was broken with collapsed springs in the centre band and the side reinforcement broken. The floor was more supportiver & comfortable and this is where the taller guest slept for part of the night. We would have been more comfortable in a budget hoteel at 1/3rd of the price. On reporting the mattress issue at reception during checkout the receptionist first replied with "oh, that's a shame" and then said "We'll ask maintenance to take a look" while examining her manicured fingernails. So, an uncomfortable night and awful staff attitude. We won't be back and would encourage others to avoid.
We stayed here for a wedding and it was an amazing experience. Beautiful building and grounds great for exploring. Staff were great and extremely helpful. Lovely relaxed atmosphere in The Stables restaurant with excellent food and drinks. Breakfast was plentiful with a good choice. Will definitely stay again and recommend to others.
Went on a one night, 'date night' stay. Really good value. Terrific food and beautiful hotel and grounds. What makes it so special are the delightful staff who are so helpful and friendly. We will be back.
Really unimpressed. A really dark, outdated room with a bathroom that wasn't clean - I booked a deluxe double room. To find the room had endless corridors which ended up being very stressful to find with bags to carry. Sadly visited when there was a school prom so the music was loud until the early morning - which I'll excuse. However didn't expect to be woken by the kitchen at the crack of dawn blasting their music from speakers. The staff in the bar and restaurant were not friendly, for dinner or breakfast. What saved this from being a 1 star was the food was okay. Visited for a work event and the conference room was covered in dust and the lunch consisted of purely beige food, not a single healthy option. Could really do with upping their game for how much they charge to stay here. Had better experiences at a premier inn.
Bed tiny and too low (room 220) TV too small and no connectivity poor for 2023 only one seat in room. Kettle facilities hidden in wardrobe. with no handles. Mouldy bath seals are unacceptable for a 4 star hotel.
Lovely, friendly and very attentive staff at this beautiful hotel. Nothing was too much of a bother. The food, both at breakfast and in the evening, was exceptional. Would happily go back there again.
A beautiful relaxing setting enjoyed by the whole family. The restaurant was first class with a lovely relaxing atmosphere. Breakfast provided a great selection of hot and cold food with a continental option and a full English.
My husband surprised me with a night at Beamish hall for my birthday on Wednesday the 19th of July. We checked in and the ladies at the front desk were very welcoming. We booked food in the stables restaurant which was absolutely delicious. I lost a button off my skirt and the lady who seated us was very helpful and got me a safety pin (sorry I didn't get her name) all the staff was so helpful and friendly. The room was very luxurious with a 13th century look, the bathroom was amazing and had a large jacuzzi bath and separate shower. We decided to have breakfast in our room and the night porter Ian took our request, we had a lovely conversation with Ian and he was very helpful and friendly. He told us all about the history of Beamish hall. Our breakfast was exactly what we had asked for and was delicious. Our overall experience at Beamish hall was very delightful and we can't wait to book again. thank you for having us!
This proved to be one of the most disappointing stays ever - booked a de luxe double for the overnight package and we were allocated Room 109 and can only describe our room as being the worst I have ever stayed in nothing remotely deluxe or luxurious about it. Threadbare and ill fitted dirty carpet at bathroom entrance, filthy windows externally, shower screen an accident waiting to happen as so close to wash hand basin and bathroom floor tiles were glossy and a highly polished surface potentially a H & S issue. All in all we felt the room was below par even on a package rate. Couldnt fault the staff however and the Stables restaurant efficient and food good.
Both myself and my wife were rather surprised but the limited menu, given the fancy venue, but hey nothing wrong with a limited menu if the philosophy is a 'few things done well', unfortunately this turned out not to be the case, basis F&C was poor, with soggy chips, even before the vinegar! I ordered the lamb, was not asked how i might like it, so naively assumed it would come 'pink', it was more like charcol, three small chops 1 new pot (cut into 4 wedges) and some undressed rocket and feta salad, for £23, the words of one John McEnroe come to mind. I wont be spending £85 of my hard earned pounds there again.
From the time I made the initial booking with the very efficient Alex in March, I just knew we would be in good hands. Apart from the lack of drawer space in our room (we were staying for 5 nights and had to pack for every eventuality), there is nothing but praise for our experience. Service. The staff are keen to please, friendly and efficient. Food. Portions at breakfast and dinner are huge and the quality is very good. Car Parking. This is free in the wonderful grounds which are immaculately kept. There was a wedding and several school proms while we were there but we were not disturbed at all. But above all it was the "Date Night" package which was the real bonus, meaning we had exceptional value for money. I cannot recommend this hotel highly enough.
Everything in Durham was booked for graduation, so we felt lucky to find Beamish Hall for a week's stay. The daily trips to Durham didn't bother us, and in fact coming 'home' to Beamish Hall felt like pure peaceful luxury after the excitement and bustle of graduation. We were in Durham to help our daughter pack-up and move back home. We made a number of requests of Beamish Hall, including a room change, extra bed (at midnight no less), breakfast, shipping supplies, crazy requests! We can not get over how everyone here is so nice and welcoming and accommodating. During our stay Beamish Hall hosted a wedding and a prom. It was like something out of a movie driving up seeing all of the glamour. I've never felt that way in a Marriott.
I couldn't fault the staff or settings but sharing a room with my ninety year old mother it was absolutely freezing,staff tried to resolve it.Unfortunately they couldn't and mam has to be taken back to her own home which upset her as we were celebrating her grand daughter's wedding.
If you want a lovely top notch break look no further, the staff are great, service amazing rooms are truly fab and the food... simply delicious! Thanks Jules, Debbie, Susan, Paul and Suzanne and finally Levi and Thomas ❣️
We stayed overnight in a Premier room with jacuzzi to celebrate my husbands Birthday and enjoyed Sunday lunch in the stables restaurant. From beginning to end the service we received was excellent. All e mails were answered promptly. The receptionists were so kind and helpful. Our room was immaculately clean and comfortable, the bed, like sleeping on a cloud. The restaurant was lovely inside, super helpful staff and the food was just gorgeous, best Sunday lunch we have had in a very long time. Breakfast was also delicious with a very good selection of hot food to choose from. We will definitly be staying at Beamish hotel again. We felt so relaxed there.
We only stayed the one night but thoroughly enjoyed it. The room was warm and welcoming. The staff were smiley and friendly. We had the Sunday lunch which was amazing and the breakfast was brilliant too. Even the house red at £18.50 a bottle was nice. All in all would heartily recommend this place.
Just back from a lovely Sunday lunch stay. The food was amazing. We had the best breakfast ever! Even though I couldn't eat it all on account of still being full from the Sunday lunch! 10 out of 10 to the chef! The whole place is full of history and immaculate. We will definitely be back.
A thoroughly enjoyable experience. The staff were professional and accommodating. The choice of food and quality was fabulous. The room we stayed in had been updated and the double jacuzzi just makes for a great experience. We always enjoy our visits.
This hotel has a most impressive and imposing building set in fairly close proximity to the Beamish museum. However, within this building there is a very warm and friendly team of people who are not overly imposing but are there when needed. The rooms are very comfortable and the room temperatures are left to the guests to determine which, in Winter can be a big plus. The food is a little above average but the service is exceptional. The team, whose approach is akin to that of a friendly family in that it's casual but very professional. All staff members are as just described but the following people, in the bar and restaurant, are worthy of a special mention :- Suzzane, Paul, Amelia and Charlotte. These people are all a credit to the patrons of the hotel and to the company they work for.
We had a wonderful stay, we stayed in the iris room and it was huge, the bed was so comfortable, and the welcome wine went down a treat, we dined in the stables and our waitress Megan was wonderful, explaining the history of the place, the food was lovely and very filling. I would like to stay again.
We stayed for one night after meeting up with family. The room was very clean and comfortable. The food and atmosphere in the Stables restaurant is great . The hotel is in a lovely location and great for weddings.
A good overnight short trip with partner and friends. Good accommodation and very enjoyable drinks and food in the Stables bar and restaurant. Beautiful old building and well furnished comfortable rooms. If the weather wasn't as cold we would have enjoyed a walk around the extensive grounds. Need to return in the summer.
If you want a stress free Christmas but like all the traditional touches this is for you. This was our third Christmas at Beamish Hall and again the staff, facilities and food have surpassed our expectations. From the moment you get to the reception to the moment you leave your every need is pandered too. We stayed in the Iris room, this is a feature room overlooking the front of the hotel and is quite beautiful. The Christmas atmosphere was wonderful from the wine and mince pies on arrival to the Christmas lunch and the dedication of all the staff to make this an unforgettable experience.
Looking forward to a 3 night Christmas break and we were not disappointed. Staff wonderful food excellent and even two lots of little pressies in our room ! Which we really enjoyed. Would love to go again. Light Show available and all friends very impressed with our photos. Beds comfy. Good value for money too I thought.
I stayed in lovely looking room at the top of the staircase. But like the hotel car park, which is full of holes, the room did not live up to expectation. Issues were - on arrival at 5pm the radiators were just warm; the bathroom was chilly, the towel rail was not working, all the radiators became hot sometime after 11pm when I would prefer a cooler room; an iron is provided but no ironing board, reception said I should have had both; coffee is provided but not tea. A really soft bed; 2 lights not working in bathroom; and finally and the main reason for a low score is the other hotel guests. I would like to give special mention to the lady with the loud voice and her friends, at 00:30 she took a long time to say good night, her piecing voice at full volume and either her or her friends needed loud music before bed. By 01:30 it was quiet and I slept through the other loud guests at 3am, my partner did not. My second stay at this hotel and it's my last, I have found somewhere nicer for next time. Do not accept the lily room if you want a good nights sleep.
The forest of light is a great trip out to get out of the house over Christmas. It's great value for money and it is great for my two smaller children to roam and explore the lights. I wasn't expecting much for the price as there are many other more expensive light walks around but it is good value for money.
Brilliant value for money at £99 for Sunday lunch, overnight stay and a awesome cooked breakfast the following morning. Very professional and friendly staff. A lovely setting and a fantastic old building
We got everything promised but not what we expected for a romantic stay in period country house hotel. The hotel facilities have been abandoned in favour of a separate family friendly bar and eatery akin to Beefeater. If you anticipate getting dressed up for pre-dinner fiz in cosy atmospheric Hotel bar before a romantic dinner followed by nightcap in said bar, go somewhere else. The staff were nice, the food was standard pub food albeit very good, the portions were ridiculous (large). I'm all for this type of eatery when out with family and grandkids but don't expect it, nor to be sharing my romantic dinner with 50 families dressed in outdoor coats hats and gloves, during my 'romantic break' in 4* country house hotel with 'decadent restaurant'. The service offered is Beefeater / Premier Inn with large period bedrooms rather than country house hotel. But having paid £20 extra for superior room is it unreasonable to expect a bed larger than a standard double? Staff training tip: don't tell guests that have spent £250 they may have to pay extra for 1/2 custard & 1/2 ice cream with dessert offered with either! Hotel tip: if you're looking for repeat bookings open up the hotel bar at least!
We booked a 2 night package with bed, breakfast and 3 course evening meal. Also with chocolates and wine on arrival. Very pleasant check in, and room was good, but not outstanding. nice and warm, despite the cold outside. Shower was a little small , and the tv also, but we did not watch much. Nice and comfy bed. However, there was very little drawer space in the room.. Meals in the restaurant were very nice., as was the bar area. We also did the lights in the forest walk, which was well worth the money. All staff we encountered were very pleasant and helpful. For some reason we even had wine and chocolates in our room on the second morning..
A group of 10 friends booked tge ABBA night of entertainment at Bea.ish Hall. It was excellent value for money. The hotel is very clean and looked beautiful decked out for Xmas. We had a brilliant night. The entertainment was great and the food was lovely. The staff were all very friendly. The night was organised well and a good time was had by all .I would thoroughly recommend these events to anyone . Well done Beamish
We came with a group of friends for the Christmas meal, disco and an overnight stay. The food was served promptly and was hot. The rooms were very comfortable and clean and the breakfast was great too.
Convenient location and nice decor. Menu is poor and expensive for what it is. Slow service - we ordered. A second drink which arrived just before we were ready for the bill. I have visited a 3 or 4 times and the desert menu has never had everything on it available.
booked tickets for the forest of light 2022 couldn't go due to circumstances beyond our control asked for refund to be told tickets are NON REFUNDABLE in this current climate I can understand that business have had a hard time over the last few years but so have the general public. So glad we didn't book to stay over and loose even more money.
Arrived for murder mystery night which was booked in advance. Prior to arriving received call from hotel to check we were alright using the stairs as the lift was out of service. We arrived approx 1.30pm and checked in and asked if we could get anything to eat as we had not eaten since breakfast. We were tod that the hall does not do food but there is the stable restaurant at the rear where we could get food. We took our luggage up to our room, dumped the bags and headed for the restaurant as we were really hungry but when we got there we were turned way as it was a festive meal that had to be pre-booked and there was no spare seating. The man at the entrance was quite short with us and didn't leave us with a great impression. We returned to reception and asked if we could get a sandwich or room service. The girls on reception were great, they rang around trying to rustle up some food but were not able to do so, but they did get us a coffee. Our meal was at 8pm so we had to wait until then for something to eat. The meal at the murder mystery event was very nice but no coffee afterwards and no bar, so we went back to our room. The bed had an old mattress which was a bit lumpy but the room was huge. I was awoken at 3.00 am by the sound of running water as the toilet cistern would not stop filling and that kept us awake until 4.30am when we finally managed to jiggle the flush to make it stop. The following morning we went to the stables restaurant for breakfast which was OK. We should have got there sooner as stocks of butter and marmalade were depleted. I ordered the full English with poached egg and my wife the eggs and avocado Florentine. Mine arrived minus the egg and my wife's minus the spinach. At this stage I had given up the ghost ate what was there and we left. Would I return - probably would attend an event but probably not stay (and have a picnic in the car on stand-by)
This hotel is set in beautiful grounds. After a swift and professional welcome we were able to access our room. A little on the small side but so lovely. The en suite had exceptionally lovely towels and the bed linen is comfortable and high quality. We had wine n chocs in our room. We then dined in the stables restaurant as part of our deal. It was amazing. Plentiful n well cooked food. Excellent service Would highly recommend this hotel AND we haven't even had breakfast yet !!!
Went for a wedding. Grounds are nice. Staff were lovely. But thank god we only had to stay one night in the room. It was clean don't get me wrong but nothing special. Just abit meh on the whole experience. The meal through the day was amazing. But the night time I nearly choked on the beef sandwich it was so tough and cold. The new batch of chips looked the business but were also stone cold. Just I imagine the aim for 5 stars but on this occasion it just wasn't for me in areas.
To celebrate my wife's birthday we decided to spend an overnight stay & I'm so pleased we did. Upon our arrival my wife received a card wishing her a happy birthday which I thought was a nice touch. We stayed in a deluxe room which was very spacious, furnished with antique furniture an incredibly spacious & comfortable bed. We dined in the stable's restaurant, the service was first class, the quality of food & the portion size were outstanding. We both selected seafood dishes, my wife choosing the mussels with me having the sea bass & king prawn risotto. We also received complementary drinks during our meal which was a kind gesture. The following morning we both chose cooked breakfast, whilst also enjoying a number of offerings from the continental selections. During our stay the staff we encountered were friendly & helpful. My wife thoroughly enjoyed her birthday and that was in main down to her experience of the Beamish Hall Hotel.
We have really enjoyed our stay here, the Hall feels a bit like stepping back in time, it is very old (and a bit frayed at the edges in parts). Our room was ground floor with a huge double spa bath, antique furniture and very spacious. It is a little damp smelling with a dehumidifier in the bathroom but not really a huge issue. Everything we needed was super clean and with great facilities in the room. We were quietly nestled in a corner of the old building with a small but comfortable bed although our room had zero WIFI connection which we would probably need to mention next time - YES there will definitely be a next time. The restaurant/bar in The Stables is stunning, food is incredible and the staff (so many staff!) are everywhere ready to help. It is fully refurbished to a great standard and trimmed for Xmas was a nice surprise. PLEASE NOTE that the restaurant is a short walk outside of the Hall across a very pretty (cobbled) courtyard and the toilets are accessed OUTSIDE at the rear which would normally be ok except it rained a lot whilst we stayed so the high heels were a big no no for the evening meal!
My stay was enjoyable but I don't think I would stay again. I found it expensive for what it was. The room was clean but tired with peeling paint and creaky bed and wardrobe doors. Some staff members were friendly and some were not.
The hotel is just gorgeous as is the surrounding scenery, the staff are extremely pleasant and sincere, the beds are extremely comfy. I do wish I'd visited at a different time of the year however as in the evening I was disturbed by visitors for the forest of light and in the morning it was visitors of the Christmas fair. Also - the carpets in the hallways could do with some TLC… nonetheless, I would definitely stay again, great hotel.
It was our 13 wedding anniversary and I went for the offer for £249.99. Deluxe room with a bath the size of Guisborough Swimming baths. We turned up 1:30 hours early and they let us straight In...the hall was hosting a xmas festival fair event and was rammed from head to toe but we were seen straight away. Room spotless ..a perfect gift, wine and choccies ...then Bang..electrics went...I reset them. Bang went again..tried sorting with hotel maintenance guy and still no power. The Staff then did something extraordinary..manager came up, introduced herself as J@#£* and offered a feature room which was exquisite...considering how busy the hotel was, this was fantastic, personable and professional.
We took the family down for the forest of light and our children loved it. There was snow, bubbles, smoke and lots more. Children loved it especially the dinosaurs. The uv area is very good. I personally loved the huge mirror balls. Very good value for money. It's half the price of the Gibside event and there is no upselling with extras. The event is very quirky with interactive bits rather than just looking at sculptures lit up. It's definitely more for children than adults.
Great Service clean rooms excellent food couldn't fault the breakfast room or the quality plenty of food.our daughters wedding without a hitch no complaints. Very friendly and professional staff, I would definitely recommend Beamish Hall.
Beautiful building but unfortunately rooms let the hotel down,We went with another couple and both rooms were rundown.Beds uncomfortable and made noises every time you moved ,pillows and duvets old and lumpy.Paint flaking off in areas and hallway carpets were stained in areas.Not to the standard I would expect.The only saving grace to our stay was the Stables restaurant,great food and excellent service form the restaurant staff
Lovely to look at from the outside… including the reception area etc! Unfortunately the room we were allocated smelt strongly of damp; including the whole corridor. Wallpaper peeling from the walls and paint because of this. A machine in the bathroom to help with the problem (but was not helping) signified to me that they knew this was an issue. Personally don't feel that they should be selling this room until the problem is sorted out! We were given a different room on a higher level thankfully, bathroom not as nice at all but just grateful to not sleep in a damp room! No offer of even a complimentary coffee / drink for the inconvenience. We were staying for my partners birthday and it just didn't hit the mark! Bar and restaurant gorgeous and well done… staff a little ignorant. Bed very very soft!
We had a lovely room overlooking the garden and enjoyed our stay. The staff were polite and attentive and we had an evening meal and breakfast in the Stables restaurant which was also very good. Hotel is very close to the Beamish museum.
Beautiful historic building in a lovely setting. We were there for my son's wedding and the grand rooms allowed for an elegant and charming ambience for the whole event. The service was excellent and everything ran smoothly.
Was so looking forward to staying here, but rooms downstairs were dirty dusty and not to standard of the price and expectation. The stables restaurant and staff.was the saving grace, will not stay there again,
Spectacular exterior not completely matched by slightly tired interior. This is being refurbished and will be excellent when done. Restaurant is superb. This hotel is ideal for weddings and is well-placed for Beamish museum
What a lovely welcoming venue. The Stables restaurant is tastefully decorated and tables are pleasantly distanced. The Sunday lunch was absolutely delicious, and you can even have a smaller portion allowing you to have a starter and/or dessert! The beef strips with noodles was a delightful starter, beautifully cooked and seasoned. Mains of roast beef, roast pork and roast chicken were all excellent with enormous but tasty Yorkshire puddings. Between us we sampled the sticky toffee pudding, lemon cheesecake and various ice creams. All delicious. All of the staff were really friendly and helpful too. We'll definitely be visiting again
We attended a beautiful family wedding and all was great, bar staff were fantastic, happy, chatty and helpful in these areas. Unfortunately we found other hotel staff on reception rude. Incorrect information meant we missed breakfast. Room was clean and comfortable but a small noisy bed and rattling window meant we had a very disturbed sleep. Luckily the wedding was perfect. Beautiful old hotel, very clean. Staff did nothing to make us feel welcome, it was a cold night but no-one did anything to make the bar seating area cosy, lamps switched off so I turned them on myself. Our stay was disappointing but could not fault the wedding.
The area is beautiful and the hotel has character, but it has numerous issues that can't be overlooked. The hotel advertises free Wi-Fi, but fails to mention some rooms get absolutely no signal. In other hotels we've stayed at this is always clearly mentioned on booking. We stayed 4 nights and found the room had no tv , phone or internet signal (not even the conference version that was supposedly stronger). To get signal we needed to stand in the corridor outside the room. We also found the room was tired with cracked tiles, missing lights, and a very saggy mattress. We stayed in a superior room so it was spacious, and it did have great water pressure in the shower. As we needed to monitor our animals via cameras, we needed internet so after the first night they were able to move us to a room where we did get some signal (still sporadically dropped out, but we could work with it). Again this was a spacious room, but also tired, the bathroom extractor wasn't working, the toilet had obviously been repaired and painted badly, there was a broken wall socket with the wire coil exposed, and the shower had a drencher head that got very little pressure, so little that if you tried to use it between 7 and 9am, it basically trickled and was stone cold. The bed in this 2nd room was only a double (the first room had a king size). The first room had 2 dressers, this room had only 1, and with no shelf space in the bathroom, it meant cosmetics and coffee stuff all had to squeeze onto one surface. I know when you stay in an older property you expect some issues, but we've stayed in much older hotels and not had these issues so we won't be returning.
I stayed at Beamish hall the night before and the night of my wedding. the staff were amazing, so helpful and kind and the food is amazing! Huge portions! The rooms were lovely. Thank you so much for adding such a positive experience to an already amazing, once in a life time event for us.
We chose this hotel because of its location to Beamish Museum and our stay was exceptional. Friendly staff and excellent food. We couldn't have asked for more. Would we stay there again ….you bet we would.
Hotel staff are all lovely and the hotel itself is really nice, if not looking a little rough around the edges, but there currently updating the hotel so you can expect the undone rooms to look a little lack luster. We had a standard room that overlooked the roof rather than the lovely grounds the room hadn't been updated yet . The lights in the bathroom were working but only the one In the shower. The room was clean, but not dusted the headboard was thick of dust, if we had been staying longer than a night this would have been an issue but as just one night not a big issue as the bedding and the rest of the room including the kettle and remotes were cleaned down. Our room was top floor. There's a lot of steep steps, and they had an lift but it was out of service, this hotel is lovely but not suitable for anyone with any sort of mobility issues as the restaurant is over a courtyard and in a separate building. Again this isn't a slight on the hotel, I should have let them know in advance that I may have needed a lower floor, so that's on me. Had a wander around looking at the artwork on the walls loved the details and original features that they have authentic to the building while making it accessible as much as possible. The noise in the hotel is what you would expect from a country house, hopefully they install a little sound proofing around the doors on there renovation. Only major disappointment was the lack of WiFi in our room we were up on the top floor and the roof lining cut off not only the phone signal but ment WiFi couldn't get up to our room, meaning that we had to go down to the lobby to take calls. If we had been there more than one night we would have had to ask to move as we both need to be contacted incase of emergency. We may visit again after they finish the refurbishment as the restaurant was amazing and the staff were wonderful
We recently attended a wedding there and the premises are beautiful. Our room was great. A couple of things could have made our stay so much better. The internet is absolutely dire, on every stay we have made. When you are paying over £200 a night, this needs to be addressed. Where is the switch for the chandelier over the bath? We have never sussed that one out ever. The servers in the Stable restaurant are always miserable and poor at their job. Silly things like refusing to provide a mug for coffee at breakfast, asking three times for sauce, bringing sides after the meal was eaten, pretty terrible for what pitches itself as fine dining. The food however is always tasty. All in all the venue has loads of competition locally that will take better care of its guests for the price being charged.
We took advantage of the Sunday night special stay and included in our amazing price deal was evening meal and breakfast absolutely spot on for what we wanted. We arrived to a very quick and welcome checkin then we went to our room which was spacious and had all the facilities that we wanted, stunning room very pleased with this. We had a table booked at the Stables restaurant at the hotel and this was Instagram ready! Beautiful surroundings and the food was amazing really good quality and exceptional on price. Great service everyone was so friendly Great nights sleep then breakfast again in the Stables plenty of choice? Fresh and plentiful. All in all 100% and cant wait to come back....
Every detail was perfect, the staff were so friendly and helpful, nothing was too much trouble. The food was delicious and the choices excellent especially for breakfast. The lady on reception deserves special mention, she is an absolute superstar. We will definitely be back
staff were pleasant and freindly, very little noise in hotel so I had a lovely sleep in warm comfy bed. breakfast was served by a superb lady very helpful. Quality of food was first class and overall a pleasant stay. If in area again I would certainly use the place again
Stayed in the Hotel for 1 night only with my Husband and his parents. Both had lovely big rooms, yes they are in need of a little TLC but expected on such an old building. We loved the large Jacuzzi bath!! All staff were lovely and very helpful, especially on Reception. We had lunch in The Stables on the day of arrival which was good, large portion sizes so beware if you want to have a dessert. Breakfast in the morning was a bit chaotic - and we had to ask for some items. We would definitely return and recommend. The Hotel has lots of offers that we will certainly be looking at for next year.
Great setting in a historic house. Altogether a great experience well worth a stay , Beamish museum is 1/2 mile away. The restaurant is housed in the stable block and is very elegant The food was good quality and well presented. The staff are very pleasant and helpful.
The room was great, clean, all the little extras were there that u don't want to bring on hol, the staff were amazing, happy, polite and very hardworking, the food was outstanding, from breakfast to dinner, overall I would recommend this place to anyone that wants great value for money, beautiful sights, and a pleasant atmosphere, absolutely nothing bad I can say, it really made my holiday
We had a lovely couple of days here. First time in this area. Will definitely go back. Food was great with big portions. Nice range of gins and ales. All very relaxing. Just down the road from Beamish museum.
This is a historical building with rooms to match. The approach was impressive. Booked in and went to the room. Internet worked well. Quick doze then off to the football. Arriving back late the night porter was able to let me in. Settled for night took a short while to sleep. Loud music was on as I walked to the hotel from car park. The night porter said he would turn it off.
Fully renovated room and spotlessly clean bathroom. The bed was one of the comfiest I have ever been in. Such interesting pictures and furniture around the lovely decorated hotel employees very professional and efficient. Love the Stables restaurant and bar. Maybe it should have a covered walkway between hotel and restaurant. Lovely stay. Highly recommended.
A great location for a quiet relaxing stay. Plenty of parking close to the main entrance. Room 207 was a dual aspect room with lovely views of the surrounding grounds & countryside. The food and service in the accompanying Stable restaurant was exemplary. All in all our stay at the Beamish hall hotel was a truly enjoyable experience.
We enjoyed a lovely family meal in The Stables Restaurant with our son to celebrate our wedding anniversary. Menu was extensive & Food was delicious and well presented, staff very friendly. Definitely recommend & would love to visit again
On arrival we had booked a room with a jacuzzi but found we didnt have one.The room was furniture was dated and the bottom of the wardrobe was covered in flock dust and had not been cleaned for ages. On our second day we went out and when we returned the toilet roll was missing I informed the reception and used the visitors toilet, the door had no lock on it and after use it didn,t flush. We had to ask reception a second time for a toilet roll for our room. During our stay numorous weddings took place and the hotel seemed to bend over backwards to accomadate them fitting them into the stables resteraunt at short notice. We found that Breakfast was now in the stables and was self service we also noted that the previous room for breakfast was used as store which was a shame. The stables bar used to stay open until midnight but now someone comes out at 10 oclock and say last orders. Our dining experience was ok the staff where good but on our last night service was terrible as they had a large wedding party the meals were below standard we were offered two cups of coffee but declined. On returning to our room the wedding was in full swing and went on till 1145 funny as the stables bar shuts at 10. On one day there was a wedding show and it was noted that one of the staff had a folder for Wedding Rooms no wonder we were second best. We have decided this so called 4 star hotel has dropped well below standards and would not return sadly
Very convenient for Beamish Museum Beautiful building in a lovely setting Gardens pristine Service friendly Food to a decent standard Stayed on Sunday night deal - Dinner B&B which represented good value for money
We stayed here for a night and the ground of the hotel are lovely! The interior is antic and the rooms do need updating as the wardrobe doors were a struggle to open and did not fully close. The bathroom was nicely done out! Prior to our stay we received phone calls asking what our purpose of our visit was as we had not booked to have a meal on the evening to which we responded we were attending a wedding at a different venue a few minutes down the road. Upon checking in they mentioned that we had would not be dining due to attending a wedding at a different venue which I didn't not think was necessary! One of my friends had an accident during our stay where they fell down the stairs. She was lying on the floor and the bridge of her nose was bleeding. One of the hotels member of staff approached us and asked if we would keep the noise down due to the time of night. I explained that she had fell down the stairs and you could clearly see there had been an accident. The hotel did not offer any medical assistance or even ask if she was okay and instead just walked away from the incident! I think it was very rude and unprofessional. I would have liked to have stayed here again but after our experience I think not!
We stayed at the Hotel as part of the Sunday stay over offer which included Sunday lunch and breakfast the following morning. We booked a double room but when we arrived found we had been given a deluxe room as an upgrade which was a lovely surprise. The whole stay was fantastic. Lovely friendly staff, fabulous building and grounds. The room was really spacious with a great view. The Sunday lunch and breakfast were in the stables bar and restaurant outside the back of the hotel. We couldn't fault any of it, the food was delicious. Attentive and friendly staff. It was a beautiful sunny day and the courtyard was really pretty to sit and have a drink. Overall a great stay and brilliant value for money.
A tastefully decorated entrance to this impressive, beautiful old building, The staff were welcoming and pleasant on arrival. Pleasant rooms but there are areas of 'penny pinching' e.g. one biscuit each on the in-room tea tray and no tissues. A creaky bed and peeling bathroom ceiling show the lack of general maintenance. What really lets the hotel down, however, is the restaurant experience. The Stables is a magnificent converted stable block and courtyard but the staff apparently lack any training in basic table service and if any questions were asked of them had to 'go and ask'. Although the weather was extremely warm (a heat wave in fact) no meals were served outside. We were six diners easily accessible from right around the table by staff but those who served us continually reached across us and between us rather than walk around and serve from the correct sides. Things were also left for us to distribute ourselves e.g. menus, cutlery and water glasses. The food itself left much to be desired. 'Strips of stir fried beef' were lumps of tough meat, the 'shallot ravioli' was a very large bowl of garden peas under which was found undercooked squares of pasta containing unidentifiable green paste. A request for 'no vegetables except a green salad' with the chicken breast resulted in an extra bowl of vegetables, a tea plate sized yorkshire pudding and no salad at all. The tagliatelle was stodgy and my friends were unable to finish it. Breakfast was equally below par with burnt/stewed coffee, weak tea and soggy toast. The 'eggs florentine' on sourdough were in fact poached eggs on ordinary white sliced toast and avocado as there was 'no spinach'. Bacon and tomatoes were unappetisingly plonked on a plate rather than presented with care. A disappointing experience all round given the potential this hotel has. The head chef really must up his game and produce a more balanced menu, more locally sourced food and a better quality finished product if you wish to attract more return visitors.
We love Beamish and decided to spend 3 nights at the Beamish Hall Hotel. We booked dinner, bed and breakfast in a Premier room. The food was excellent with plenty of choice, with fish and chips to die for. The room was lovely with a great view over the front of the hotel. There was a wedding on the first night, a prom on the second and an awards evening on the third. We had great fun watching the comings and goings, but were never disturbed. We would certainly recommend the hotel.
This hotel caters more for weddings than normal guests On arrival we went to our room we had booked one with a jacuzi but found not available even though we booked in November The next day we went out spoke to room service and agreed the room only needed top up of milk etc. On return found non toilet paper in room even though it was there before asked reception to send some up to room used the public toilet by reception which had no lock on door and didnt flush. the room had been done but found hair clips and cotton buds under desk and chair, The bottom of the wardrobe was covered in dust. Breakfast was served in the Stables and no longer in the room in the hotel that as we passed was full of mattresses and junk. Breakfast was now self service nothing like our stays beforehand. On our last night there was a lot of noise from the party for the wedding which went on until 12 o clock
We recently stayed at Beamish Hall while visiting the UK. We had wanted to stay as we had discovered some history regarding my husbands geneology connected with the property. Being our 30th wedding anniversary, we thought we would treat ourselves to a couple of nights. The room was lovely, the food in The Stables was very good, and the staff we encountered were friendly. My one wish would for somewhere on the grounds to sit apart from the restaurant/bar. A few comfy chairs by the stream would have been lovely.
Our recent visit to Beamish Hall Hotel was excellent, friendly service as soon as we arrived right through to the end of our stay. The room was spotless, smelt lovely from the air freshener and the room had all amenities needed. We enjoyed a two course meal at the Stables restaurant and a lovely breakfast the next morning, good selection of food and drink. We booked the date night room offer, we received a rose, chocolates and a bottle of wine in our room upon arrival (lovely touch to the stay), the two course meal and breakfast was included within this date night offer. Our room was really hot but we utilised the fan in the room and we're in the middle of Summer so this didn't spoil our stay. Overall lovely experience and we will return again soon. Thank you!
I have stayed at this hotel before and on this occasion I had the most fantastic room on the first floor windows overlooking the grounds. A huge Jacuzzi in the bathroom and a separate shower were available for use. However it took over an hour to get water into the bath as it just came in as a dribble which was a great disappointment. The shower however works extremely well. I dined in the restaurant food selection and service we have an extremely high standard. I will certainly be staying at this hotel again when I next visit the museum next door.
Our family stayed here while visiting the Beamish Museum and we were so glad we did. Really welcoming, helpful staff, Comfortable room and Excellent food and service in the restaurant for the whole family. I would definitely recommend staying here
This hotel is beautiful and well maintained. Staff were all really friendly and helpful. We were also given a code to get a reduction in the price of the Beamish museum. Our room was clean, tidy and beautiful. Tea and coffee making facilities were available. We had free wi-fi too which was useful as we needed to check in at home and didn't have phone signal
Celebrating our 20th wedding anniversary having been married at the venue in 2002.Although having been developed the character and charm of the building remains. The staff were excellent and the restaurant offered a good variety of food. We had a beautiful room overlooking the grounds, the facilities were good and room spotless. Thank you for a wonderful stay would recommend this hotel.
Within 30 minutes of arrival, a member of staff knocked on the door and asked if everything was okay as there had been a power issue. We then noticed that the TV wasn't working and the room fan was working slowly. We were advised by the duty manager that this was due to the power issue. We noticed on arrival that the lift wasn't working. We were advised that there was a prom night scheduled and there would be some noise for an hour. The noise continued until late. We went outside for some fresh air and noticed the emergency lighting was already dim. On our return the fan had stopped working as there was now a total power cut in the hotel and we had to wedge the window open with a towel as the room was unbearably hot. We went to bed early as we planned an early breakfast in the morning. The following morning there was still no power so we were unable to make abrew and the bathroom was too dark to shower or shave adequately. We went outside for some fresh air and on leaving the room the corridor was pitch black as there was now no emergency lighting either. We were advised there was only a continental breakfast available so we decided to skip breakfast and leave early. On the way back to the room to get our bags we had trouble locating our room and had to feel the raised numbers on the doors as it was so dark. Both our phones had died as we could not charge them so we asked reception if the could ring a taxi which they were unable to do. Luckily a kind member of the maintenance staff offered to drive us to the station. The only compensation we have been offered is 15% off a future visit which we feel is wholly unacceptable
Wonderful building, location and grounds. Staff were friendly and in the most part professional. Rooms a little dated, but can't expect anything different in a period property. Excellent food and extremely reasonable prices.....would definitely stay again
this hotel is only a few miles from home but we felt as though we had gone into a different area.You are near to The marvelous Beamish museum,Gateshead Metrocentre and Newcastle upon Tyne.The hotel is in beautiful grounds in the countryside.We were well looked after throughout our stay and had no complaints.
Wanted a few days away with peace, quiet and a little bit of luxury, this hotel delivered on all elements. Perfect location for visiting the Beamish museum, already looking to return to again enjoy all this hotel has to offer.
Nice hotel, room comfortable and clean a bit on the small size, beautiful gardens. Bar courtyard nice didn't use the restaurant for food but had a decent breakfast. Close to a wedding venue we were attending. Hotel staff helpful. Overall a nice 2 night stay
Had a day planned at Beamish museum so booked a night stay as hotel is literally 5 mins away. Booked an overnight with dinner bed and breakfast. Staff were very friendly in accommodating our arrival. No problems when staying. Food in the stable's restaurant was lovely and are generous portions!! All the staff were very friendly and helpful throughout. We paid £20 upgrade as standard room was unavailable for the date I wanted I think thats a fair price, upgraded room is same as standard only a bit bigger. Room was clean and comfortable though ours was very hot, there is a fan provided but Didn't help much in the hot weather. Overall had a lovely evening away, would definitely return and certainly recommend.
not good if you are disabled unless you book ground floor bedroom if you are told when you book. apart from this every thing else as it was a wedding we attended went perfectly.(a good place for a wedding)
Lovely stay. The apartment was amazing and very clean and tidy. Friendly staff who were very helpful and went out of their way to help. Lovely food and cocktails. I would definitely stay again in the future
We very recently held my daughter's wedding at this location. My daughter had several meetings with wedding planners. To decide which rooms we required and to decide the menu. They even a trial taster day to help them decide. The planner was always available if we had any questions. On the wedding day the staff in all areas were faultless. The location and venue were fantastic and we were blessed with great weather. Most of our party stayed overnight and I have heard nothing but compliments about the staff,venue,rooms and breakfast. I would recommend anyone who wants a wedding to try Beamish Hall
If I were able to give 0 stars I would. My wife and I booked a room at this hotel many months before for a one night stay to attend a graduation ceremony at Durham Cathedral the next morning. The rooms are adequate and clean, if a little tired. For the same price point, I would not say it represents particularly good value for money, however the building itself and grounds are pleasant enough. We returned to the hotel at 8pm extremely tired and wanting to go straight to sleep for an early rise the next morning having travelled a distance of 350 miles over 6 hours to discover that the hotel was being used by for school leavers prom
Dinner bed and breakfast, nice little treat. Food and service not bad at all. Stayed on a Sunday night so it is a limited menu but quality was still good. Breakfast can be busy I'd they have weddings on.
This Beautiful Hotel, looks majestic from the outside, in its 18 acres of land. It did not disappoint inside, beautiful decorated spacious rooms with very large beds in beautiful oak bed frames ( unfortunately far to soft a mattress and uncomfortable for me) to match its furniture. On suit bathroom, with very good shower, unfortunately no ventilation, so heat over flowed into room, But there is a fan as windows don't open much. We were staying over night as we were attending a wedding at another venue 5 minutes away. We couldn't get booked at our venue as there was another wedding that day, due to covid all weddings were slotted in. The Bride and her bridesmaid stayed, to get ready for the wedding. We all sat down to drinks and had a lovely meal, desert even better. Will gladly return to this hotel and gladly recommend for any one to try it even for one night and a bit of luxury.
enjoyed our stay but the stables restaurant could be a bit more accessible especially in bad weather. Dinner was excellent, breakfast was fine, rooms clean and well appointed, staff were tremendous, just love that Durham accent!
We went to Beamish Hall for our college summer ball event. Our organisers had booked the venue and paid for access to venue and grounds, which were beautiful. However, when we arrived at the venue we were immediately ushered inside by rude and aggressive staff, insisting we had to be inside for the drinks reception. We asked to take a few photos outside which would have taken a couple of minutes max, but one male staff member shouted no at us, which was extremely aggressive to a group of girls. we complied and went inside for the drinks reception, which went on for ages before the meal was actually served, so we do not understand why we weren't allowed outside. The meal itself was very poor value for money, with stingy portions and extremely over cooked vegetables, tinned tomatoes in some pastry which tasted like paper. The non-vegetarian option didn't look much better either. The crumble we had for dessert was basically flour on top of cooked fruit, but had been falsely listed on the menu as a plum, apple and pecan tart with berry compote. Our organisers had hired fairground rides for our ball but these were shut off early due to noise complaints from people staying at the hotel. This was extremely disappointing as we had paid for use of the venue and they shouldn't have double booked the venue if they couldn't accommodate our needs. Staff also stopped us from using bathrooms other than one, which had run out of toilet paper, and prevented me from retrieving hygiene supplies from my bag in the cloakroom. One door staff prevented us from leaving the dining hall into the garden through an open door, claiming the venue was being locked down despite the door being open. The venue had potential to be a lovely place to have a ball but due to poor event management and rude door/security staff, it was a complete letdown. I don't believe we would have been treated this way had this not been a student organised event. I hope the venue take a good review of their standards and management training before they accept anymore bookings for large events, as they are unable to provide the standard of services they advertise.
We booked a 2 night midweek stay at Beamish Hall Hotel, knowing it was a wedding venue, but not expecting full size fairground rides being noisily constructed a few yards from the window of our room, then used by large numbers of people on both nights. We were not told about this on booking our stay, or on check in, only when we asked what all the noise was - Prom Season, with many nights like this. The Prom itself would not have been a problem, we have no issue with people enjoying themselves; but it was the noisy fairground rides late into the evening that spoiled our stay. We arrived back from Beamish Museum on our second day to relax before dinner, but the banging and clanging of people putting up the second ride, yelling to each other below our window, meant that was impossible. Beamish Hall seem to want to have their cake and eat it - taking bookings from guests like us seeking a peaceful retreat and booking fairground attractions on the same nights to maximise events revenue. Had we known that a Prom was being held on both evenings, we would not have stayed at Beamish Hall.
Room very tired, cracked plaster in bathroom ceiling ,broken / missing bath room shelf, dirty marks on the wall above TV, lots of dust on the wardrobe top, cable on kettle too short to be plugged in safely, kettle too close the edge of table when plugged in. Large noisy student event happening which we were not aware of until we had booked and had arrived
I adore the gorgeous venue, it is beautifully kept and the staff do a wonderful job, but I have never experienced such a poor restaurant dining service. The wine was dreadful, and hardly drinkable, and the food took so long to arrive that we went for (at least) 20 minute walks between each course. The main course covered 1/3 of the plate - a minute portion of dry, unseasoned frozen vegetables. The main was a thin pastry filled with unseasoned, lukewarm tinned tomatoes. It was saddening that the food took away from such a beautiful location, it made for an unpleasant dining experience. Finally, those who ordered a tart for dessert instead received an apple crumble, with no explanation as to why. We left early because we were so hungry.
We had our college summer ball at Beamish Hall yesterday and many members of our college had worked hard to plan a lovely evening. Unfortunately this was ruined by how the staff at beamish hall talked to us. As we got off the bus we were rudely shouted at to get inside - very unprofessional. Once inside, many of the staff treated us like we were an inconvenience to them, even though we were paying customers and just wanted to have a nice time. I think that because they knew we were students, that they thought it was acceptable to talk down to us and I doubt this same behaviour would have been shown to visitors of a wedding event. I was very disappointed and wouldn't recommend going here for events.
Tired rooms, final room that was newly decorated was lovely, furniture old and tired, would benefit from substantial financial input Room was comfortable and very clean. Good access to a good restaurant on site and ideal for visiting local attractions
Our stay as part of a group was mixed. The best part is the building and the location. The room was average and very dusty. The bed creaked, view good though. Did not find the staff engaging, I could walk past reception with no engagement or acknowledgement. The Stables restaurant really struggled, the staff are very flat, maybe Brexit had taken away good customer focused people. Or it could be they are fed up explaining why half the menu is not available. How can you take orders for three fish and chips on a table then twenty minutes later explain there's only two then twenty minutes later say actually only one. To add insult to injury then be asked if we would like dessert when we still two hours in had not had our main courses. Who runs a kitchen with such poor food availability? Would I return, well not until I was reassured they had enough food for breakfast and dinner.
We paid wait for it £48 per night per room we stayed 2 nights Bargain. But when we saw our room we were a little disappointed the room was nice but very small. We upgraded for £40 per night and the room 103 was massive a bit sparsely decorated but lovely. Big bed and in the bathroom a two person jacuzzi bath and shower. The room was clean apart from dust in places. The hotel is beautiful including the stables bar which is also the restaurant, a converted stable. The lunch time and evening food was amazing and not too overpriced. Breakfast however was a tad disappointing, quality products but our bacon and sausage had been stood about for a while, small point. The number one thing going for this hotel is the brilliant staff, we have stayed in many hotels over the past 18 months and the staff here are head and shoulders above any other hotel we have stayed at. I would not single once person out as they were ALL very friendly, efficient and helpful. Please pass on our thanx. Would we go back? Yes asap with our grandchild next time hopefully in the next couple of months Thank you.
The event was bright and colourful and really fun for children . A fantastic idea. However,while I appreciate that it is in natural surroundings the chunky gravel especially where the children could play with coloured balls was not really safe. I would suggest wearing jeans or thick pants to limit the damage. Even with gentle play our little ones left with left with grazed elbows and knees.
what a place to stay. From the magnificent view of the hotel and grounds on arrival to the stables bar/restaurant and then add in the delightful and friendly staff. All in all great stay and will definitely will visit again.
Beamish Hall made our family wedding more special with their attention to detail and excellent service and the hotel stay was fantastic. You wont find a better team of staff focussed on great service and making your stay a success.
Think I want to get married here!!! The grounds are lovely and the hotel was clean, even the plush decoration pillows on the bed were really clean often there is always some form of mark on them. Furniture really bespoke and all solid wood
Like the tacky Halloween themed rip offs and underwhelming Lights event in December the Alice in Wonderland experience was disappointing. The whole display was very shabby and gave the impression it was done on the cheap. It was nothing as described. Very poor. Whoever is cobbling together these events needs to stop!
We had our wedding at Beamish Hall in February on an exclusive package which meant we got use of all the fiction rooms and had bedrooms included and it was an amazing day. We were looked after very well thought the day and service was perfect. Beamish Hall made sure we have the perfect wedding
We had our wedding here in February. It was absolutely perfect we couldn't of chose a better venue! All the staff were amazing at catering to all needs and everything was set up just as we had planned. Our wedding coordinator for the day was fantastic he made sure everything ran smoothly. All the guests had nothing but positive comments to say about Beamish Hall, thank you so much again I wish we could do it all over just to experience it all again!!
Really very disappointing visit recently for the Alice in Wonderland trail. I would not recommend this to families there was very little wonder on offer. Advertised as an immersive experience there is very little to immerse yourself in.The whole experience took around 30 mins to get around, and certainly did not capture the magic of Alice in Wonderland, definitely not value for money.
I have stayed here on a few occasions over the last 12 months First time in the lily room which has the most. Amazing bath and veiws Second time i was in a room on the second floor which I found the bed to be quiet uncomfortable but the room and amenities where great The third time I stayed what I an describe as the the ground floor The. Room was lovely and the bed was alot more comfortable Food from the stables is beautiful I. Love the soup personally The staff are very nice and professional
We recently spent two nights at Beamish Hall on a dinner, bed and breakfast deal and were sad to leave! Every member of staff we encountered from the reception team on arrival, to the bar and restaurant staff at the Stables, to the maintenance and housekeeping team we passed in corridors were awesome. Friendly and professional. Our room was gorgeous, we booked a classic room which was compact and a little smaller than some others, but with all the home comforts you'd need for a few nights away and spotlessly clean and in keeping with the country house feel. We also overheard another couple raving about the double jacuzzi in their room, which I believe is the premier options so we've started saving to treat ourselves for the hubby's birthday. If you're looking for genuine northern hospitality, with country chic charm and comfortable surroundings - give this hotel a go! you won't be disappointed.
Fantastic stay, lovely room with a view, food was excellent, staff very friendly and helpful, would definitely stay again but longer next time, it is only about 1 mile from Beamish Museum which is a must for a visit, although it is uphill.
Stayed as part of family wedding. Couldn't fault room, facilities or staff. Unfortunately the lift was out of order but this didn't affect me. I stayed in a premier room and wasn't disappointed. Would definitely recommend.
Needs a revamp… Staff wonderful Lifts don't work been waiting for part for. Year, yet they still charge full price. Breakfast moderate, needs more organisation. Food on the evening was nourishing and plenty.Took too long to arrive…… The grounds are nice, fresh flowers would be better than all the artificial flowers in the entrance hall.
Visiting the north east for a family wedding caused much excitement and should have been wonderful from start to the end. Sadly it started badly with poor customer care and lack of planning and forethought. Having a disability is made worse if the service exacerbates the condition. If you provide a lift to allow disabled guests to use the hotel it needs to be accessible!
We had a wonderful stay a few nights ago on the 22nd. Date night package to celebrate hubby's birthday which was excellent value. Beautiful spacious room (101) with wonderful views, very peaceful, clean and comfortable. Lovely welcome from receptionist who was also so helpful with extra room amenities. Superb evening meal, preceeded by great cocktail in the bar, and fantastic breakfast next day with the best poached eggs. We will definitely return and highly recommend.
Our room was looking tired and in need of a refresh. The bed was squeaky but comfortable, my husband would have liked an extra pillow. The tea tray was in the wardrobe, we had to put the kettle on the floor as it was the only socket available. The bathroom was very modern and clean. The Stables restaurant was disappointing, we booked for a Sunday roast but two out of the three Vegetarian options were unavailable. I didn't want a cauliflower & chick pea curry so ended up with the only other option, a plate of vegetables. There was confusion as to whether the gravy was vegetarian. The cooked breakfast -vegetarian sausage, hash brown, mushroom, scrambled egg, tomato, beans and toast was delicious, there were other options of pastries and fruit. The reception staff were friendly and helpful.
A rescheduled 'Sunday Night Getaway' due to a power failure previously. Arrived to be told they had rebooked us for 2025! Put in a nice room, however the corridor was like a rabbit warren with no signposting due to recent repainting. Dinner, although advised of a vegetarian attending for Sunday lunch, advised not available and either a plate of veg or curry as the alternative- inspite of this being a Sunday dinner booking. Eventually the chef said they would serve a veggie burger - chips were undercooked. Desert - choc fudge cake with vanillia ice cream an berry compote....half a strawberry and some raspberries and toffee ice cream were served. Fed up of complaining. So upsetting when I took time off work for this fiasco.
Stayed at the Beamish Hall Hotel for a date night to celebrate our 42 wedding anniversary, had a fantastic room (103) nice and clean as expected. A good nights sleep in a large comfy warm bed. The evening 3 course meals and breakfast served in the Stables Restaurant were absolutely superb and very generous portions so much so we couldn't eat it all. The staff in the hotel and Stables Restaurant were all excellent a credit to the hotel. A special thanks to the breakfast waitress who on her own was marvelous.
We had a very enjoyable stay. The room and bathroom were amazing together with rest of the hotel. Decor was fantastic. A wow factor. We had an evening meal and breakfast in The Stable Restaurant which was of the highest standard providing locally grown products. We will be returning.
Could probably do with a makeover. Furniture a bit to dated. Sunday lunch was superb and could not be faulted. Breakfast was very disappointing, room was cold and so was breakfast. The room had no view and we were woken up as the staff threw rubbish into the bins outside and talking loudly
Arrived for a 1 night Sunday stay, on arrival the hotel is beautiful set in lovely grounds, reception area is clean and bright and the receptionist friendly and efficient. However that is where my positives end. In reception it was clear there was a party being held as it was very loud. We were then given room 203 which can only be described as a cupboard with a bed in it! definitely not what I would expect from a 4 star Best Western Premier hotel and we have stayed in a few - to be honest Travelodge's are bigger. I think this room would have been a single on a normal day, however with the party I suspect they oversubscribed rooms! The room was that small they had to put the tea & coffee tray in the wardrobe! The room was also not in the best conditions, chipped plaster, snapped off shower handle and the toiletries in our room were half used, which is pretty disgusting especially with Covid! I'd rather have had non than used. We did consider asking for a different room, however with the party and the fact we were only staying for one night thought we would just get on with it! So went for tea at the stables as planned ( I will review that separately). On return to the room and trying to sleep the fun really began. We soon realised you could here everything from the room next door! Talking, walking (even them on the toilet - think they also had a problem with the flush). We then had around 2/3 hours of guests leaving the party making all sorts of noise. Along with a coach idling outside our room for around an hour! to make matters worse all this was topped off by a fire alarm. Also the bathroom in our room had a glass panel above the door, so when going in the night you had to wake your other half as the light lit up the whole room. So after a pretty rough nights sleep we were then woken around 6 by our neighbours bathroom runs & showers! All in all I wouldn't stay here again, we may have got unlucky, as I appreciate that some of these things just cant be helped, but I would like to think that given the party going on the hotel would have allocated us a room at the back of the hotel not above the entrance.
A sumptuous lovely hotel. 5th visit here. Book The Lily room overlooking the grounds. Stayed for ' Date night package'. Great value for money. Lovely people, lovely place. Gorgeous setting. Visit the Museum.
My stay at beamish Hall was poor at best. Upon arrival the lack of signage made me unsure as to where to park. And whilst approaching the front door was again unsure if the place was even open. The lady at the desk was pleasant enough. Once we got into the room at first glance was OK, but dated. The bathroom had a disgustingly dirty shower head, and dead flies in the light fittings. The lack of power outlets meant that we had to balance the kettle on the edge of the dressing table to make a brew. No information in the room, (found out that the information had been removed due to covid?) The weather was wet and cold outside and the electric heaters in the room were barely good enough to heat up. So we decided to go to the stables bar/restaurant, again after circling the building trying to find it. We approached the building unsure as to whether it was open also. The barman was again very pleasant and helpful. After some drinks we returned to the room to get ready for our evening meal, we relaxed with a bit of tv which was just visible from the bed. Back to stables for our evening meal all went great, food was good and service decent. The breakfast however was poor at best, we were shown to a table where we worked out ourselves that the breakfast was self serve. I asked for bread which for some reason wasn't readily available and would have to ask for it toasted then also ask for eggs. It seems that as we had to set a time for our breakfast the kitchen wouldve been able to cater for the person. The food was basic at best, my partner requested tea which she is still waiting for. We left after finishing the few bits of food we could stomach. Had I known how the breakfast was going to be this way I wouldve went else where. Honestly disappointed in the whole experience, its quite obvious the whole place caters for wedding parties mostly, so won't be coming back.
I stayed at beamish hall for 2 nights the rooms very lovely and clean staff were excellent nothing was a bother very helpful would love to go back one day I would highly recommend this hotel not just for weddings it would be a nice break
Even though this experience was quite a lot of money, when we worked out the value of everything together and how amazing we were made to feel by all of the hotel staff, we would highly recommend this to couples who want to get away and spend quality time together. So many lovely surprises and the attention to detail was second to none. The service at the stables restaurant however was appalling apart from one lady who was amazing- Claire! She was making sure all tables were comfortable and had everything they needed, a shame though that the rest of the waiting staff did not share her commitment and desire to represent the company in a positive manner.
Booked an overnight stay at this hotel, with it being Valentine's Day, arrived at the reception, was asked to pay my room bill straight away, felt a bit mistrusted, was I going to do a runner. Did pay. Received the room key only to find key would not open door, to be honest hotel has gone through a painting overhaul on all doors. Was given a different room, which the key worked. Good start. But things improved through out the short stay. Restaurant table book in advanced, just as well as the restaurant was busy. Menu was a valentines special. Food was fantastic, 3 courses, restaurant team was very friendly and efficient and worked very hard to please all of their guests. Breakfast the next morning was just as good. Back to the room, it was a deluxe room, all the normal things you would have expected. Plenty of car parking space. Great place to stay for Beamish Museum. Lift was not working. An enjoyable overnight stay would stay again.
Let's get the niggles out of the way, went to make a cup of tea, everything there on tray minus a kettle, went to the telephone in the room to call reception, no dialling tone it had been disconnected. Frustrating! Husband wandered off to reception to get a kettle to be told yes we knew here is the kettle that should of been put in your room, at 6.30 am in the morning. On the good side room clean, staff friendly, food very tasty, but far too long time between each service.
Excellent night in a Deluxe room. Room was cosy and very comfortable (room 111) The Valentine's package was very nice, good value for money. Meal Excellent in the stables restaurant with lovely cocktails too. All the staff were very friendly. Great made to order breakfast in the morning too.
Booked a date night package for my boyfriends birthday. Fantastic value for money. Food in restaurant was so good and the extras of wine and chocolates in room just topped it off. Room did need a through dusting.
Stayed on the date night offer we have had three visits up to now back in March again, food fantastic, drink reasonably priced, absolutely spotless hotel throughout, rooms clean and comfortable and staff could not be more helpful
My Son and new Daughter-in-Laws wedding took pace at Beamish Hall and it was just magic and perfect. The venue is amazing, great character, good size bedrooms, we had a deluxe double, great common areas with roaring open fire. The Stables Restaurant had great food and lots of character. Service was very good too..
What an amazing stay we had for my husbands 50th birthday surprise. We were upgraded to a premium room which was superb. Very light, airy and spacious with a huge bathroom and double jacuzzi bath. They decorated the room for us with balloons, banners, cake and sprinkles and everything was done perfectly. The meal in the Stables was fantastic and I will do a separate review for them. It was included in the DBB deal and really was amazing value for money. Thank you do much for a lovely time and for the extras that made my husbands birthday extra special.
We had a great time here, our room was lovely we had a dinner and breakfast package. The stables was a lovely venue with delicious food, it was a Sunday and we had an excellent roast and fudge cake for pudding. It was the team at beamish that made the night so special though, both at the reception whilst checking in and the stables. However a special mention goes to gavin and his colleague at the residents bar (I didn't take his name unfortunately), they really made the night we went there with some other guests we met and they were so attentive and such good fun, there was another guest who was being very rude and they handled it impeccably we all agreed! Thank you for such a good stay.
Tired looking bedroom, very poor menu choice at the Stables and even less choice for breakfast. Breakfast items were very poor quality. Not as previously experienced and not keen to return - I think this hotel has had its day for anyone other than wedding parties.
Stayed here for a wedding, top venue beautiful setting, great staff.. not much more f a phone signal if that matters to you?? Didn't bother me.. could get on the hotel WiFi if needed.. lovely bar food was amazing
Me and my girlfriend stayed with the date night package. Staff was friendly and helpful. Room was large and clean. Waiting in the room was a bottle of wine, chocolates and a rose that my partner appreciated. Had dinner in the stables which was great food and friendly service. Woke up had a walk around the grounds and headed to breakfast which was lots of choice and I great waitress Kim. Would recommend for couples night away.
Rooms need updating. Internet not secure. Our room (212) was outside a generator or A/C unit which was on all night. The front of the hotel was closed or seemed close, the restaurants were closed, all food was served in the stables. The lifts were OOO. The grounds were closed off due to light show...
Room and hotel are very tired however it seemed clean and tidy. Stables food was slow to come we waited over an hour between starter and main course. No available times for breakfast so had to eat in our room.
We chose the carnival night for our NYE celebrations. This included a celebratory event, overnight stay with breakfast. Our room would have benefited from having a large double bed. Furniture was of the period and the doors creaked and squeaked accordingly. The event started with a glass of champagne the five course meal was exceptional and the service first class. We ordered wine to be served with the meal which was under £20 bottle Alhough there was not much choice. Entertainment was ok. Fireworks at midnight with mulled wine or a whisky was also included. Breakfast was served in the stable's restaurant efficiently and hot. Overall much better than we were expecting especially from a Best Western.
Although there were some ‘pretty' lights, from the way it was advertised, we expected so much more. There was no real theme, the quality of the displays was very amateur and it was not worth the price of the ticket. The only member of our group that enjoyed it, was my 4 month old grandson who is fascinated by light! And we didn't have to pay for him!
Beamish hall was fantastic for our Christmas from the 23rd to the 26th staff was so helpful throughout our stay nothing was a problem food was delicious to breakfast to the winter gardens Christmas dinner and the receptionist was ever so helpful
Very disappointed with the 3 day festive break. In particular the Christmas lunch was disgraceful and both my partner and I returned the main course and we're only offered a similar replacement. Very poor access from the hotel to the separate restaurant . The hotel requires a full restoration and redecoration .
We had been looking forward to this event but due to several family members testing positive for coronavirus we are unable to attend. The reaction of the hotel was simply no refund or credit available as this is clearly stated in the terms and conditions. To say I am disgusted with them is an understatement but I really shouldn't have expected anything else from them as we ate in their Stables restaurant three or four years ago and found them to be completely uninterested in several issues we had with staff food etc. We will be ensuring that we never attend any future events at this hotel.
Just returned from spending Christmas at Beamish Hall. What a wonderful experience. The twin room was lovely and the bathroom was excellent. Never known staff as obliging and helpful The bar and restaurant service was faultless as was the food. All in all a lovely break for a reasonable price. Would certainly recommend.
Overall very poor experience , too many things to list. I will not be returning or recommending this restaurant to anyone. The stables has definitely gone downhill. Absolute waste of £170.00 for two pub lunches
We had the "Deluxe" room. Good size room with old style character as you'd expect. The main complaint is the size of the double bed. For £100 a night, room only, in a room described as deluxe you expect the bed to be at least 5 foot instead of the 4'6" bed we had. I was told that all rooms except Suites only have 4'6" beds. The other issue we had was noise from the waste water system. It seemed that most of the rooms near to us had a toilet macerator system that was rather noisy. It was loud enough to wake you up if someone else used their toilet! The room and bathroom was nice and clean with the exception of the bathroom light fittings that were full of dead flies. Shower leaked water onto the floor. Shower very weak water flow particularly at busy times in the morning. Tea and coffee in the room good but nowhere to plug the kettle in except on the floor. Most of the hotel reception staff were friendly and helpful. Stables restaurant staff not so good with the exception of one very nice helpful young lady (I'm sorry I didn't get her name) We only used the restaurant once for breakfast as didn't really want to return. (mainly due to staff attitude) We found a very nice café close by instead. We had dinner one evening which was average, many items not available from the menu. I was unable to charge the restaurant bill to my room even though they did a pre authorisation to my credit card on check in. Bit annoying but just had to pay as we went. In summary we probably wouldn't stay here again.
Great old building, but needs a bit of care and attention - but on the whole great accommodation. What brings the hotel down is the meals and the service. The stables could be a great place to eat, but the service was beyond poor - took a long time to get to us, as soon as we had given the initial drinks order they turned their backs and walked away even through we were trying to give another order. Same when the meal arrived, it was dropped onto the table and quickly walked away while we were trying to ask for vinegar! Could be accepted if the food was ok, but very poor - the chicken burger was so tough it could have been made several weeks earlier. Real shame.
Very friendly staff team, the Stables bar has a warm and comfortable feeling that makes you want to stay. Making a short stay feel we needed to stay longer. The options on food were excellent accommodating for all dietry needs and great value for money. Needless to say we have booked up for a Sunday night stay over, offering a Sunday Dinner, a nights stay and breakfast on the following morning. We will be taking full advantage of our 25% discounted Mueseum annual access tickets from this stay, during our next stay in January 2022. We live an hour away from Beamish but were made to feel we were further afield and the experience has now made us aware, we would happily stay for a week or possibly longer, the ammenities are excellent and in keeping with the period of the great hall. Well done Beamish and your team and of course Best Wester Hotels.
Just had a night at beamish hall and it certainly met with all our expectations from the beautiful furnishings and decor also immaculate cosy rooms and the most helpful staff with breakfast of the best quality produce in the stables cannot wait to return thankyou for my stay .
I'd heard a lot about the Beamish Breakfast but I must have gone to the wrong hotel. After being sat down I had to wait 10 minutes to be served. Grumpy woman asks if I want juice, strangely 2 glasses of orange juice arrive. Then the same officious prison warder says what do I want for breakfast? I say the full breakfast and a pot of tea. No mention of cereals, toast or other accompaniments What arrived I wouldn't have given to a hungry goat...massive raw mushroom that everybody returned, bacon uncooked on one side raw sausage in the middle, cold beans,cold black pudding all served on a cold plate with some weird shoots randomly placed over it ...as if had come out of a 5* kitchen. With the weakest of luke warm pots of tea. No toast or jam brought out to go with it. Pretty aweful to be honest.
I had my winter ball here at university and this venue completely ripped us off. I'd spent the best part of £100 to be here and they bought in the cheapest wine, which taster disgusting, think I could've brewed better in my toilet! Also the portions were tiny for my 3 course meal below is a photo of my main. It was pretty obvious that the meal hadn't cost very much for them to produce. It just seemed like they thought they could make maximum profit because we were students and take advantage of us. There is no way that this sort of food would be served up at a wedding there!
We were due to attend the wreath making however with weather warnings in place due to the back end of the storm we were concerned about safety so didn't really want to risk driving, particularly after the event as it would be late and we are not local. I phoned and spoke to the events team at Beamish and asked if could move to another date, unfortunately they were fully booked. I asked if there was a cancellation list we could be added to in case anyone cancelled on the other dates and we could take their places, not something that they do was the response! So asked if we could have vouchers instead, once again I was told this wasn't possible and obviously not refundable. Really disappointed with the service as we were looking forward to the wreath making but not prepared to risk our safety and felt there should have been a bit more flexibility or helpful attitude towards our predicament but everything I suggested was just treated with a no sorry. If they actually looked at the bigger picture and offered vouchers we'd have happily returned on another date and probably spent more money with them. Also I don't think it would've been a hardship to pop our names down in case someone needed to cancel on another date! As a result we won't be visiting Beamish hotel or museum in the future!
A beautiful building, sympathetically extended and set in glorious gardens. The public areas are lovely, but the decor in the rooms and the bathrooms is very tired. The Stables Restaurant is very nicely appointed, and although the food is nothing special it's not unpleasant. The breakfast on the first morning was delicious. Unfortunately, on the second morning it was dreadful, we waited over half an hour and when it finally came it was practically inedible. We declined an alternative choice as we'd run out of time. The internet connection in all areas is really poor. There's a very conferency feel about the whole place, although goodness knows how they manage with such poor internet. Doubt we'd stay again, such a shame as the building deserves better.
The staff were really helpful (hotel and restaurant), beautiful surroundings, lovely food and ample parking. The WiFi was a bit weak and there wasn't a mobile signal but that's not a reason to mark the hotel from 5 to 4 stars. What I was annoyed about was having 400 university students appear 6pm-2am 2 nights running for a ball without being told. There was an opportunity to say before I booked on the website, when I booked, on a sign at reception, when I booked in and in my room. I wasn't bothered by the students and would still have stayed but it was poor management not to tell guests that there would be dodgems, a hot dog stall and 6 double decker buses off extra guests.
The Hotel building and grounds were beautiful but however I feel that the interior of the hotel was tired and needs a serious freshen up. Our room had some nice bits of old furniture but was basic and didn't feel like I expected it to be. I was also extremely disappointed with our view out of our window a brick wall and bin store!!! To top it off when the receptionist asked if everything was okay at check out and I mentioned I was disappointed with the view she chose to ignore my comments (She obviously had heard it before and chose not to comment).
Booked in 2019 for treat. Finally got to stay this year. The building and grounds are amazing. Staff are excellent and go out of their way for you. Xmas fair was lovely to visit with a good selection of stalls
We booked this trip to see the Christmas Market and The Forest of Lights. Our stay was very enjoyable comfortable rooms and lovely place to eat in the grounds (Stables) where food was cooked to order and of excellent quality.
Stayed for 2 nights to visit nearby Beamish Museum. Staff were friendly and extremely helpful from check in to check out. Especially during a short power cut on our second day. Rooms are a good size and decorated in a way to reflect the nature of the hall. Eat in the Stables Restaurant on both nights, which serves generous potions of good food at a reasonable price. Breakfast in the same place was an excellent start to the day. Special mention to Justine, in the Stables Bar, for her friendly and welcoming nature.
Our room was clean supposedly deluxe ,a bit tired but acceptable. It was top front right with dual aspect we were kept awake by the external noise of taxis,cars and loud voices more than half the night. No lift, only one heater in room,poor breakfast We cut our losses and checked out after one night
Original confirmed booking cancelled by hotel as they made a mistake. After many follow up emails they provided part credit. Rooms dated and not well maintained. Could hear neighbours in their rooms. Had a meeting breakfast set for 9.00 and it was finally catered at 9.45 and coffee depleted and insufficient food servings. Staff tried hard but many inexperienced
I had a great stay here for just one night. The room was spotlessly clean and the welcome Was warm. loved the furnishings in the room and the bed was comfy . Stayed in 204 which has a great view out of the front of the hotel. I didn't go to the restaurant.
The latest review mentioning room 114 is absolutely correct. We stayed in room 114 and the bright light outside the room was a genuine problem. The curtains are thick but the light came pouring in around the top and edges, it was actually darker in the room in the morning once it was daylight outside and the light wasn't switched on. We did report this to Reception when we left. However, we were very happy with the cleanliness of both room and hotel in general. The dinner in The Stables restaurant was very good, as was the service. Reception staff seemed friendly, and staff were quite happy to bring us ice when requested. Breakfast was fine, but not as good as dinner, which we had really enjoyed. The choice seemed good. Overall we would recommend the hotel (minus bright light), especially for the cleanliness and character features/furnishings. It felt very comfy and cozy. The bathroom with shower and bath was really very nice.
Had a really nice one night stay, would like give a 4/5 but gona stick with 3. The stables restaurant and bar was the real highlight of the stay, really nice evening meal and fantastic breakfast with really kind and well mannered staff. Room was lovely and really clean, bathroom slightly dated but again very clean. Only slight disappointment were the state of the hallways from Back exit to the stables, carpets and walls are disgusting and in need of decoration and cleaning, really not a nice walk down. But that is really the only negative, on the whole would stay again.
Room 114 The lift was broken. This room is upstairs, along a long corridor, down a flight of stairs. It overlooks a pathway into the back of the building. It's got the brightest light in the world down that alleyway that stays on all night, you could literally read a book, no sleep at all. The constant buzz from the outside building also keeps you awake. I would not stay here again.
Would stay here again, rooms have very traditional furniture, comfortable beds and deluxe ones have plenty of space. Ate at the stables restaurant, superb Sunday dinner, gorgeous breakfast. Friendly and helpful staff too
This is a lovely hotel in a wonderful rural location right next to the Beamish living museum. We booked a three night stay and overall had a great time. The car park was large and it was easy to park close to the hotel. Our check in experience was smooth and friendly with just a very short wait in a small queue. The room was spacious and full of character with traditional furniture. The furniture was creaky, especially the bed frame but this just felt quirky rather than annoying. The room was clean and serviced each day with individual toiletries provided. The bathroom was huge with a lovely large bath and shower. All staff wore face masks and there were several sanitising stations throughout which was reassuring. We ate in the Stables restaurant each evening and the food was delicious and very well presented. Unfortunately on two of the evenings we had very long waits for our food which rather spoilt our experience. It's hard to understand why we had to wait quite so long as there was no shortage of waiting staff (who incidentally were all lovely and helpful). Breakfast was wonderful with lots of choice. The Stables restaurant is only accessed by going outside across the yard (should have guessed by the clue in the name ‘The Stables' :-)) which felt inconvenient especially as it's starting to be very cold in the evenings and one of the usual benefits of eating in the hotel where you are staying usually means not having to wear a coat to go outside for dinner. So one tip would be to take a light jacket or wrap for the walk across the yard. That said it was a minor inconvenience rather than a big issue. Had it not been for the long waits for food we would rate this with a 5 instead of a 4. We would definitely like to stay there again.
For a 12th century property the building is great but the rooms (bathrooms) are in serious need of an upgrade/service. The water pressure is appalling , the jacuzzi baths are a joke and are not a bubbly experience!
I stayed at this lovely hotel with my family. All 5 of us really enjoyed our stay. Staff were very helpful, food was delicious, room was nicely decorated and huge. Really would recommend beamish hall we will be back soon.
The wife and I booked into the Beamish Hall hotel on the Making Memories package as it was our Ruby wedding anniversary and after 40 years of marriage a treat was on the cards. On arrival we was greeted and shown to our room via 3 floors of stairs with luggage as the lifts were not working. Still once in the room I was pleasantly surprised the room was well appointed and the bathroom huge with a double whirlpool bath, it was just a shame the button to regulate the settings was broken so only one speed was available. There was a a bottle of champagne and a lovely bunch of flowers on the table as well as a spa treatment box which the wife was really pleased with. We were booked into dinner at 1900 where things started to go astray. After the starter we had to wait for an hour and a half before we asked the waitress where the main course was. The main swiftly turned up 05 mins later but was not cooked correctly so was sent back, which would have resulted in another half an hour wait and the wife would have had to eat alone, so we retired to the bar instead. I thought maybe this was just a minor setback and I could forget a little mistake. However the next morning we had booked breakfast in the room which did not arrive and on phoning reception was told they were too busy. Even when we went to breakfast the breakfast arrived but not the toast which was disappointing. The rest of the day was really pleasant with a trip to Beamish Museum on returning my daughter had phoned me to see if we had enjoyed her gift, which we hadn't received, again the hotel had forgot to place it in the room. Whilst the hotel was beautiful it was not the memory maker the hotel had promised, parts yes but not the overall experience. Would I go again? at £650 for 2 nights to receive this type of service then the only answer I have is NO
Out dated rooms. Expensive for a room from 1925. Noises from everywhere...deliveries at 7am...the grounds are immaculate and bar staff friendly. Grouchy woman at reception..very sharp. Food was decent also. Lovely to look at but the rooms are terrible
Stayed for 3 nights, stunning setting with beautiful walks, good local all round shopping. Hotel stunning with lots of character, staff very professional and welcoming. Restaurant food exceptional and very reasonably priced .
The external building is beautiful and in gorgeous grounds. We booked through booking.com with specific requirements for walk in showers and rooms lose together. Reception area large and stark and unwelcoming. No smile or words of welcome. Requirements requested were not met although we managed to get one room with a walk in shower for a 95 year old. Rooms are small (apart from de-luxe) cramped, furniture dated and not particularly clean. Walls are paper thin and sounds of television and toilet flush from next room could be heard through the walls. Beds comfortable but squeaky old beds. Rooms just need a huge investment and TLC. Loads of rooms downstairs not being used. Huge focus on this place as a wedding venue/themed nights but could be turned into a place offering a bit of luxury. Stables Restuarant staff are lovely. Food is fairly standard fare, large portions but needs more focus on quality not quantity. Breakfast - the rate of £12.50 for omelette is excessive but ok for big breakfast. Request for Cappuccino not possible, possible at lunchtime but not breakfast! Overall this hotel has huge potential but needs investment to bring it up to required standard. Understand it's use as a wedding venue but not a place where I would return to for a holiday or weekend break. Reception staff need an uplift, tired and flat reflecting the overall feel of the hotel
We chose this hotel for its close location to Beamish museum, just minutes away. The setting is beautiful and the hotel is furnished to reflect this wonderful old country house. The stable block has been converted to the bar and restaurant, very tastefully done with a pretty outdoor area. The food was excellent, plenty of variety and high quality produce. The staff were so welcoming, friendly and very efficient. Our room was comfortable and clean, had everything we needed. Would absolutely stay here again.
Attended a wedding here in October 21, the day was amazing from start to finish, all staff were very helpful and attentive! Every room was decorated beautifully, and the full wedding party were accommodated perfectly!
Fabulous hotel with extremely friendly and helpful staff. Everything was very clean everywhere well decorated. This was our first stay in a hotel since the pandemic and we felt very safe. The food was well presented and delicious. Beautiful grounds and gardens. Would definitely recommend and stay again.
Beamish Hall is the perfect venue for a wedding, with sumptuous rooms and grounds. As guests, we were treated to the same level of attention to detail as the Bride and Groom and everything was perfect. We travelled a fair distance to get there, but our family are in the North East and the staff are every thing you would expect from that area - warm and friendly, attentive with the feeling that they were only waiting for you to arrive. You were almost waiting for them to "put the kettle on".
Very warm and genuine welcome. Well organised event with super service. Kitchen coped with my last minute request as I am allergic to fish so was offered a delightful portion of chicken. Very large bedroom needed some brightening
When we met-up with for a family birthday we enjoyed a meal which was served with respect and pleasant staff. We all didn't have the same meal but whatever we had was excellent except one. We continued with coffee and champagne served in the garden and were lucky with the weather.
My wife and I stayed for 2 nights on a ‘Making memories' package and were thoroughly impressed. The grounds and exterior set our expectations as we drove in, and we were not disappointed. The reception staff were fully aware of the details of our package and were very friendly, in fact they could not have done anything more to improve on our first impressions. We stayed in the Lily suite which was the brightest room I have ever encountered. The room had 3 large Georgian sach windows which flooded the room in natural light. It was very comfortably furnished in the French style with a fabulous bed. The bathroom was similarly impressive, in the Victorian style with his & hers basins, free standing bath and large walk in shower. Every member of staff we encountered were genuinely friendly, giving their full attention and made sure we were happy without being intrusive. The restaurant (breakfast and Dinner) was set in the beautifully converted stable block. The menu was comprehensive and very good quality, served piping hot and without delay. In summary, I cannot speak highly enough about the hotel and its staff, the stay was very enjoyable and we will be back at one stage. The hotel is approximately a mile from Beamish open air museum which is a great day out and highly recommended. Thank you to Beamish Hall staff for making our stay memorable.
We stayed at this hotel for its convenience for visiting Beamish Museum and Durham. Hotel is beautiful and has character however lack of eating facilities and poor internet let it down. Some form of evening entertainment would have enhanced our visit.
Staying in this magnificent country house in equally stunning grounds really is like being to the Manor born. As your might expect the rooms are a tad dated, but the restaurant is tasteful in every way, and it's doubtful if you'll find a better base from which to visit Beamish Village. What an eye catching enactment this is of the life and times of yesteryear. Both places are a must to visit if you're in the North East.
For a deluxe double the room wasn't very good at all, felt more like a cheap Blackpool B&B. smelt very musty, dead spiders on the furniture didn't help much. All the bedding was clean, bathroom was clean. The stables restaurant was really good and the food was excellent.
Just back from a Sunday lunch here and it looked a lovely place. Greeted warmly,drinks ordered and then shown to our table for 6. Starters and main courses ordered by 13.00. Starters took over 20 minutes to arrive. Our mains were not brought until at least 40 minutes after. Meals looked fine but not very warm, the yorkshires were cold. We mentioned this to the lovely girl who came to check all ok. Then another chap offered to get us new meals which we declined,not wanting to wait another 40 minutes. Food passable but veg too al dente for our liking. All in all extremely disappointed at what was supposed to be a family reunion, as we live in France, only here for a week. Perhaps the wedding meals being served in other room were prioritised? The meal wasn't cheap and we all expected better. Sorry,but will not be returning.
Went on dinner bed breakfast rate the evening dinner was nothing more than low budget bar meal very disappointing the hotel was great and so were the staff I had beef stroganoff the beef was tough. Chewy
Our stay at Beamish Hall hotel far exceeded our expectations. Chosen due to it's close proximity to Beamish museum we found the staff welcoming, the room (The Lily) clean, well maintained and full of light from very large sash windows. We had booked the stay in April along with the restaurant and had no difficulties with times to eat. The Stables Restaurant needs special commendation. The staff were very welcoming and attentive, the vegetarian options delicious and for once a nutritionly balanced meal. We had arrived having treated ourselves to a special few days at a Luxury hotel just outside Ripon which was shambolic. We left early as Beamish Hall could accommodate us for an extra night. Our stay here has made up for our huge disappointment earlier in the week. We would recommend, many thanks.
Upgraded to a room on our DDB package it was large however the cleanliness was appalling bathroom door full of grime around door handles thought this would have been a priority during covid? Called up the duty manager who tried to make light of it saying "it can be easily missed" had to insist on it being cleaned. Carpets in areas around hotel stained. The Internet was non existent in the restaurant. Food items not available on 2 consecutive nights soup choice same both nights found some of the staff to be friendly others very abrupt!!! Couldn't book in to the restaurant at a decent time although we booked weeks ago. Breakfast was chaotic and very slow beverages slow in coming had to keep asking for a 2nd pot of tea. Very disappointing for this 4* hotel probably would not return
Very comfortable room and attentive staff. Food excellent quality and great choice for breakfast.Love the location 1 mile from Beamish Museum and the country setting. Unfortunately the brewery on site is closed not sure if this is permanent or not.
Stayed here with my partner, room was lovely, hotel was beautiful, staff were attentive and friendly. Only drawback was a shower that didn't quite spray as I would expect. Definitely stay again this time for longer
Beautiful country manor hotel, Impressive building. Welcoming friendly staff very helpful good food, Fantastic Martini, Nice comfortable room good night's sleep. We stayed here so we could walk to Beamish living museum. Overall Excellent.
We stayed here for my partner's birthday. In the Lily room. Highly recommend. The room was very large with three large sash windows, looking out over the hotel entrance, lawn, and woodland. The bathroom is massive with lovely white tiles, double shower, double sinks, and a roll top bath. Bedroom was fitted out with white French style furniture. It was wonderful to be woken with blue skies and sunshine, and viewing the wonderful greenery directly from the king size bed. Restaurant facilities offered an extensive selection. Lunch at 1, evening meal at 8, and breakfast - all superb. Then to finish with a bucks fizz on the lawn before we left. Every staff member was very helpful, professional, and smartly dressed. Definitely one of the best hotels we've stopped in.
This is our second time at the hotel and the service once again has been exceptional. The food in the restaurant is fantastic and the staff are helpful and friendly. Would highly recommend this hotel and restaurant.
We stayed for 2 nights and engaged it was longer. Its very close to the Beamish experience so very convenient. The grounds are beautiful and so well kept. All the amenities are lovely and clean and in excellent order. The beds are so comfy and fresh and the staff are so friendly, helpful and approachable nothing was too much trouble.
We stayed here for our honeymoon and couldn't have wished for a better place to go to . Cleanliness of the hotel was great ,all staff wore masks , and food was outstanding definitely value for money in the restaurant. Staff were so friendly nothing was too much trouble at all .
The hotel itself initially appears magnificent and we were excited to be staying as a family post COVID for a short break and family wedding. The room we got initially had no hot water, bathroom shelf was broken, z bed absolutely terrible for child and super uncomfortable double bed….. We moved rooms, second room looked ok but in morning we again discovered shower didn't work and cold!!!!! Very very disappointed
We've just spent a night at the hotel having booked the “date night” package for ourselves and two teenage daughters. We found the package to be exceptional value for money (it included wine and chocolates in each room) bed, breakfast and the most sensational 3 course meal. From starter to pudding the dinner wowed us. The gluten free options were fantastic for my daughter, the portions were hugely generous and the quality and taste of the food was superb and it was cooked to perfection. The rooms were one of the smaller rooms in the hotel, but they were beautifully styled with gorgeous furniture and, as we were blessed with stunning weather, the size of the room didn't matter and we loved walking around the gardens and sitting in the grounds having a drink. The only “even better if” would be that the bathroom was a little dated and could maybe do with some TLC, but this is a beautiful old house and we certainly weren't going to allow a small detail override all the wonderful aspects of our stay.
Booked hotel for 7 year wedding anniversary at beamish hall. Stables staff were fantastic. Receptionist on check out was terrible. Room was expensive for what it was. Stained bedding and extremely uncomfortable mattress
Beautiful setting as we drove up. Staff amazing, we attended a wedding and had a lovely few days. The food at both breakfast and our evening meal was lovely and generous portions. Gardens are beautiful. Room was nice though a little old fashioned, we had a good nights sleep. There was an iron and ironing board in the wardrobe and a variety of refreshments. Nice place for a getaway.
Beamish hall was the venue for our wedding. From first contact speaking with the wedding team and all the staff through our planning a wedding. Me and my partner had a magical day! The food was amazing and the chef needs to take a bow for the soup the day was ran so smoothly and really will give lasting memories , the grounds , the rooms , drinks , we really couldn't fault how amazing this day was. Will certainly be back for our first anniversary! Would recommend anyone to stay over for food or drinks or even a wedding. We can't put into words other than this venue is absolutley flawless
Arrived at 3pm and checked in. The member of staff on the reception was informative and helpful and told us how to get to the Charron Apartment. We decided to take the lift to the third floor but be beware - it's very small! Blown away at first glance in the apartment - it is huge! We couldn't believe how it kept on going. Loved the pampas grass touches and the decor in the living room; however the aesthetic in the apartment seemed a little disjointed. Face masks and treats were provided in the kitchen - this was a lovely touch! On a closer look in the apartment there were some major snagging issues (despite being marketed as newly decorated). There was damage to the kitchen cupboards with the laminate coming off. The kickboards didn't fit properly with a gap at the bottom corner to the left of the sink. There was a chocolate stain on one of the cream cushions in the living room, flickering spotlights and the ensuite shower door was off its runner. Whilst none of this hindered our fun, for a £500 a night pricetag - we expected 4* luxury! We went down to the Stables for a round of cocktails and sharing platters as outlined in the offer. A table had already been booked on behalf of us. We arrived at half 4 as per the booking and it took around 5 minutes for a member of staff to acknowledge us and take us to our table. When we sat down, the members of staff only thought cocktails were included and didn't know about the sharing platters - we had to ask about these. Dietary requirements weren't asked and two meat-filled deli boards came to the table - much to the disappointment of my vegetarian friend. The cocktails took 30 minutes to come to the table - by this point we had eaten the deli boards and were a little disappointed with the service. There were several servers in the Stables, but the vast majority of time were stood talking amongst themselves rather than checking on the clients/guests. Luckily, when we came back for our evening meal at 7.30pm, the service was much better and the food was delicious! Breakfast this morning was delicious however service was lacking in the finer details - drinks were not offered to be refilled so we left breakfast after having only a few gulps of coffee and juice. A little disheartened as expected 4* service and luxury in the apartment!
We stayed at the hotel last weekend (31 July - 2 August '21) for my son's wedding. The whole stay was amazing. The staff were all friendly, attentive and really helpful, from the reception staff, housekeeping, waiters, bar staff - just everyone! Nothing was too much trouble and as a result the bride and groom had exactly the day they wanted - what more can you ask? The food was top class and delivered to everyone at the table at exactly the same time and piping hot. One blind wasn't working in my son and daughter in law's room and when I asked for someone to look at it, they immediately went to the room and fixed it straight away with no fuss. The hotel and grounds are spectacular and a fabulous backdrop for wedding photos. I really can't thank you enough for giving the whole family an amazing weekend and the bride and groom the perfect start to their married life.
I would liked to have stayed longer but I could only get one night as you were fully booked I have stayed at this hotel a few times and it's always been great. Please advertise there is a golf course close by. I only noticed it this time.
Returning to some normality after the Covid lockdowns we've been taking a few short breaks and decided to visit Beamish Open Air Museum and stay at Beamish Hall Country House Hotel. This was our 3rd stay and again, we were not dissapointed. The hotel had recently reopened after the Covid lockdowns and the team had done an amazing job in getting everything up and running again. Everything was as expected and although they experienced a major technical problem in the kitchen it was soon sorted with only minor noticable effects on the service. Highly recommended if you are in the area particularlly if visiting the museum which is less than 5 minutes drive.
We had a lovely time at Beamish Hall Hotel, the food in the restaurant was lovely - as well as the cocktails. And it was nice to sit out the front of the building on their huge grassed area with drinks. The hotel was very clean and the room was nice, my only gripe was that the double bed was too small for a 6ft1 bloke - the bed had headboards at the bottom and top, so feet was pressed against it which made for a fairly uncomfortable sleep. Other than that, everything else was good.
What a lovely hotel in beautiful grounds. Quite stunning. The Stables Restaurant was great for our evening meal... a menu with something for everyone. Same venue for a delicious breakfast the next morning. Friendly and helpful staff too. Highly recommend!
We spent last weekend 11.07.2021-13.07.2021 at Beamish Hall ,and it was just lovely. The room was stunning, immaculately clean and spacious The service was attentive and personal. Special thanks to Debbie on reception who handled our booking and stay with professionalism and care. The food in the Stables restaurant was excellent and reasonable in price We enjoyed breakfast in our room on the first morning and I would recommend it as a real treat Breakfast in the Stables on our second morning was even better There was an event/ wedding during our stay but our room was quiet and we were not at all disturbed I will definitely return as our short stay felt like such a treat and was so relaxing Many thanks to all the staff who are obviously working so hard to maintain this level of service
Beautiful hotel in large well maintained grounds. Very comfortable bed in large, well decorated and furnished room. Hotel cannot be faulted, but service in bar and restaurant was a bit slow on this visit. But catering and hospitality industry has lost a lot of staff during lockdown and new staff need trained.
Grand entrance to a majestic building but didn't live up to expectation, our room no. 1 was small down a narrow corridor - no grandeur here. Very creaky bed, disturbed sleep every time my husband or I moved! Television too small for the position of the bed, some lovely old furniture but I think I would invest in new beds.very Low uncomfortable chair No safe, no iron, hotel doesn't warrant 4 star! A plus was the staff and the stables restaurant where we had a steak dinner and wine, everything tasted delicious, the wine offered on the deal was good, the staff couldn't do enough. All in all a good stay spoiled by the bed - not 4 star quality.
We'd booked 2 nights in a de luxe room and were allocated room 111 which overlooks the car park. It has the usual heavy traditional furniture which suits the style of the hotel. However, the room was small compared to others shown on this website for de luxe rooms so this was a disappointment. Also it only had one bedroom chair so I asked for another one which was provided. I realise hotels have been badly affected by COVID but would suggest that they upgrade their bedroom chairs as they are uncomfortable and rickety. Despite that, the room and bathroom were clean, the bed very comfy and we had plenty of hot water. We ate in the restaurant during our stay. The food was fine just your typical pub grub, but maybe I was expecting a more fine-dining experience to match the beautiful building? Suggestion - get rid of the wooden paddles though - very unhygenic! I would say that we found the staff to be very helpful and professional both at reception and in the restaurant. Overall, it was a very enjoyable stay and we would stay there again in a bigger room.
This grand old stately manor now converted into a luxury hotel is very imposing as you drive up the entrance. Staff were very welcoming on arrival and gave us all the information we required to enjoy our stay. The room was spacious enough if a little dated. In room amenities included tea and coffee making facilities although they was a lack of sockets (only two) and no in room safe. As part of our package there was a chilled bottle of wine, a box of luxury chocolates and a soap rose left in our room. Wifi was very patchy in our room and we could not get a phone signal. The package also included a three course meal in The Stables restaurant with a good selection to choose from and only a couple of items incurred a small extra charge. The whole meal was of an excellent standard and the service was exceptional and all done with a smile. The restaurant has a beautiful outdoor seating area with heat lamps if you are feeling the cold. Breakfast was a little disappointing and a little disjointed. We were asked if we would like tea or coffee and toast, this arrived promptly and we were asked what hot dish we would like. Our Omelette arrived and we were again asked if we would like toast and a top up of our drinks unfortunately it was another twenty minutes before our tea and toast finally arrived. Not so sure if this was a mix up on our behalf or the staff behalf as we were never asked if we would like yogurt, cereal etc. After breakfast we had a leisurely stroll around the beautiful grounds. All in all a great package with just a couple of minor glitches.
A truly beautiful hotel. From arriving and walking into the lobby….The room was amazing. Wine and chocolates on arrival. The staff were so helpful and welcoming. Dinner and cocktails in the stables was absolutely delightful.
On arrival we were quite impressed with the look of the hotel and grounds.Booked 2 rooms for 2 nights. As my wife and I was going surprise our friends and pay for their stay I went to check us all in believing we would be paying when we left as I was not asked to pay anything. The lady on reception said she needed to speak to our friends as well, shock horror, she asked my friends to pay up front totally spoiling their surprise. Our room had not been cleaned properly i.e. tea stains on wall, bathroom floor looked like it was cleaned with a dirty mop. Furniture was shabby and the room needed a good paint. Some of the hallway carpets were badly stained. We have stayed in better 3 star hotels. We did use the Stables resturant for breakfast and an evening meal which was fine, although a little pricey. The staff at the Stables were all very nice and friendly. I would NOT recommend this hotel to anyone and certainly not worth the price.
Very disappointed with restaurant staff and standard of breakfast, after complaining about rude staff I feel my family and I were labelled as troublesome, therefore breakfast was an ordeal. I would not stay at this venue again.
Stayed here for 4 nights arriving Sunday 6 June 2021. We got room 114, I think, which was fine. View was only an internal courtyard, but bed was massive and comfortable. Nice bathroom with bath and separate shower. Loads of hot water. Staff generally helpful and friendly. Beautiful grounds. Very good breakfast in Stables Bar.
The hotel is stunning & the grounds endless & immaculate. My partner & I arrived on bikes & staff were very accommodating in finding a secure place for our bikes overnight. Rooms were gorgeos & we had a very nice meal in the restaurant that evening. We were surprised to be told we could only have a 7.30am or 9.45am slot for breakfast the next day.....it hadn't occurred to us that we would need to book breakfast, given it was prebooked. A small thing, but there was no muesli or granola & the croisant arrived at the table micowaved in a sealed plastic bag, as if straight from a supermarket. The French would be appalled! A hotel of this calibre should offer better. It unfortunately left a disappointing last impression.
Arrived and was impressed, when 1st arrived there was an issue but very quickly sorted … staff all friendly and extremely helpful … room nice and spacious, clean and tidy… bathroom excellent size setting absolutely amazing ….grounds very picturesque…
Lovely hotel and we were lucky to be allocated Lily room which someone had rated on this site. It was gorgeous. Lovely and clean and good COVID strategies in place. Eg key presented in a plastic bag and menus in stable restaurant being single use. Only niggle was I saw they did gluten free onion rings but my steak didn't arrive with any. Was informed when I questioned this that no gf flour.
My partner and I got married at Beamish Hall and everything exceeded our expectations. All of the staff were accommodating and friendly. We stayed in the Iris suit for two nights, the suite was beautiful and we will definitely be back to celebrate our anniversary. We had food and drinks in the Stables bar and restaurant the night before the wedding and again all of the staff were amazing, plus the food and cocktails were great.
Once again, our visit to stay at Beamish Hall Hotel was an absolute pleasure. This will be the third time I have taken over 30 people to this beautiful property to allow us to visit Beamish Museum next door. I cannot speak highly enough of the friendly staff and quality of the rooms and food. Julie and Debbie, who are always there for me at the end of the phone, are superb ambassadors for Beamish Hall. The friendliness of Julie, Debbie and all of the staff at the hotel, along with the beautiful property and grounds is what brings us all back year after year. Well done to all.
Recently stayed at the hotel and would highly recommend it. The grounds and setting are beautiful and the building is a superb example of a country hall. The interior has many period features and is well maintained. The room was clean and had everything we needed. We were very impressed with the staff that we met and would definitely stay again if we were visiting the area.
Upon arrival at Beamish Country House Hotel we were met with a beautiful setting. The courtyard restaurant is undoubtedly beautiful to look at but unfortunately the service fell way short of the surroundings. Getting a coffee was a mammoth task and on the third attempt we managed to get some drinks. Most staff would look anywhere but at me and the unhelpful attitude was hugely disappointing on such a glorious day!!
Excellent stay Immaculatley clean Very pieceful. Great wedding venue Stayed in room 105 Also have the stable bar which is open all day where you can also get a coffee. I will be staying again Very recommend . I will say the owner of this building has Preserved and maintained the building very well. ⭐⭐⭐⭐⭐
Finally managed to stay after booking a Black Friday offer back in November. The offer had been extended twice because of lockdowns but it was worth the wait. Staff were really helpful when booking - calling twice to rearrange. Excellent stay - clean rooms and a comfy bed. We only stayed one night but it felt like a real treat. COVID measures were taken to make a safe stay. We also got a meal at the Stables Restaurant which I will review separately.
Housekeeping needs looking at and also the bar staff as they stopped serving drinks outside in the sunshine without informing guests and wanted us inside which I thought went against Covid if at all possible
We booked a deluxe twin room for a family of 4, 2 adults and 2 year old twins, having been advised this room would be more than big enough. If you enjoy a game of "the floor is lava" then this room is perfect ha ha...what i mean by that is was no floor space it was taken up with beds. Perfect for 2 year olds - not!. If the room doesnt get you then the restaurant will, we booked a table for the four of us at 5.30pm. As most people with toddlers you would expect a couple of high chairs at the pre-booked table - we were given a table for 4 adults and my toddlers climbed up on the "big chairs" whilst we waited for the high chairs - in the mean time we were told to leave as the toddlers were being rowdy. We were in less than 2 mins, i have never felt so embarrassed as they were not running around, i admit they were excited to be in a new environment - hell we are were. Anyway it looks like our little family did not fit the bill for this "family friendly" (ha ha ha ) hotel. The only positive point would be that the grass out the front of the hotel was a lovely for the twins to run around. Other than that the post stay customer service has been a joke. Not sure if this is because the hotel is now a best western or if people just dont care any more.
Lovely hotel in great setting with well maintained grounds. Period style decor and room was excellent. Staff very helpful and attentive to our needs. Reasonably priced. Quality of food was very good and meals well presented.
We rearranged our visit four times due to COVID and we were delighted that we had stuck with our plans as the visit was a real treat. The history of the hotel is fascinating and the grounds are stunning. The bedroom retained its charm by being clean and modern in a more traditional way. The Stables restaurant is full of character and the food is typically pub style but plentiful. All the staff are friendly, polite and attentive.
This was a much anticipated weekend away which had been rearranged due to Covid. I was expecting a really high quality looking hotel however the room was disappointing. Small and old fashioned ,dated furniture. The shower had no water pressure . Poor / non existent WiFi . The room and carpets around the hotel needed changing. We only went to our room from reception and out to the Stables restaurant. The hotel is dated . Can't fault the restaurant. Lovely Food and staff . We should have stayed at the hotel the second night for a meal due to our meal at the black horse up the road being disappointing. A note if you do book to go to The Black horse we ended up walking up the hill 1 mile due to the taxi not being available
Beautiful building excellent service amazing grounds. Food very nice with plenty of choice. Great real ale and plenty of drink choices. Stables restaurant accessible from the hotel with loads of character
Took daughter and 3 grandkids to the wonderland walk. It was pouring with rain but it did not dampen the fun. Lovely walk they all loved the Alice themed attractions. Very covid aware we all felt safe. Oh and good fun jumping in the puddles. Good parking and well sign posted.
We came for the wonderland walk and had a fabulous day. 1st time we've ever been and definitely be back to have a go in the unavailable areas The walk is Alice in wonderland theme and they attention to detail and time spent on it is clear. There's so much to look at and activities to do. Plenty of sanitiser available as well and all socially distanced Afterwards we played on the green for a while before having lunch in the stables (pre book if you can) and then played some more on the field next to the car park There's a play park and ropes area but they're closed at the moment but even without them. You could easily stay the whole day Plenty spaces for everyone to park and free. When leaving I noticed a public footpath across the way where people could walk their dogs but dogs aren't allowed inside the woodland walk
We actually ended up with a refund of around £80 due to the disappointing stay that we had at Beamish Hall. I had booked the Lily feature room as we were very recently engaged as well as my partners 30th birthday. I ordered Prosecco for the room pre-arrival, breakfast and booked dinner at the restaurant for the evening of our arrival. When we arrived, we waited around 10-15 minutes to be checked in. When we finally got to our room, the room was nice, although didnt look anything like the photos on the website and certainly not worth the £266 I was paying for the night. One of the windows had a giant crack and needed to be replaced, the room was freezing cold upon arrival and had to request the heating was switched on. There was a lot of dust on the window ledge (could sit on the window ledge). The room had furniture missing, which seemed odd and as I had explained the reason for the stay, therefore asking to make it as special as possible - we were treated quite poorly. We called down for some soft drinks and snacks around 9/10pm and was told we could get coca cola but no snacks as they didn't do any or any kind of room service - which also seemed odd? When the drinks did arrive, they were very flat! Upon check out, we were asked how our stay was and my fiancée was honest and explained how disappointed we both were - the receptionist was apologetic and gave me a £70 refund. Unfortunately, receiving the refund still didn't make us feel any better, the disappointment was already upon us. Sadly, my fiancées 30th and our engagement wasn't ideal at Beamish Hall Hotel. Unsure if we'll return, certainly not at that price in such a poor room with poor service.
Arrived for lunch at the stables which was amazing. Hotel is beautiful and the room equally, internet was a bit hit and miss for strength and connectivity. One disappointment was the drains in the bathroom blocking on two occasions. Once causing water to flood out of the toilet when the bath was emptying for some more cold water. Unable to use the gorgeous shower as the water didn't drain away. Breakfast was at the stables restaurant; this was very nice and the staff were very good. Despite this disappointment my wife and I enjoyed our time here and would look forward to coming back (hopefully without the issues).
Thank you to all the staff for such a welcoming & warm stay, everyone has a true passion for Beamish Hall & their job, nothing was too much trouble and all were more than accommodating. An extra thank you to Shaun & Julie for sharing their knowledge & passion of the Hall. The owner should be very proud of very member of staff. We will definitely be returning.
Welldone Beamish Hall! What a great idea to be able to come up with a socially distanced event and allow us to have a little something to look forward to in these uncertain times. We had an amazing evening! Great value for money and very well organised! It was so emotional at the end when everyone showed their appreciation in the form of beeping and flashing! Thank you to all the team!
Myself & my partner decided to stay overnight on one of the packages the website offers as most of our holidays had been cancelled this year. Beamish Hall is a little gem of a place located just off the motorway really easy to find & very near to the Beamish Open Air Museum. With a very warm welcome from Debbie we cannot fault the staff, cleanliness and food will definately return well done to all especially with the Covid precautions in place.
Booked the date night deal for our 10th wedding anniversary and we loved it. Wine and chocolates in room are a lovely touch. Had no signal or WiFi in the room but it wasn't too bad being cut off from the world for a while. Evening meal and breakfast in the stables was fantastic. Will definitely be back!
we were treated as royalty, nothing was to much , staff very friendly ,hygiene top of the class wonderful stay. grounds were lovely well kept, wonderful display of flowers and plants, the stables for dining was fantastic, would recommend everyone visit, treated with kindness chef world class.
The hotel itself is lovely, but our room was very tired and on reflection we should have asked for a better room. However the bed was very comfy and the bathroom pleasant. We were very impressed with the Covid measures that were put in place and felt entirely safe. What made our stay was the staff in the restaurant, what a lovely helpful bunch of people. The food was excellent too and we will be back even if we don't stay in the hotel.
We stayed here after it reopended due to covid. It was quiet simply perfect. The room which we stayed in was enormous and the bathroom was equally as big and amazing. The hotel room was lovely and clean and all staff were following COVID social distant rules and all wearing mask as were the guest. Would highly recommend.
Really grubby My room had toe nail clippings on the carpet,I moved the chair so I could watch the TV and saw a spiders web the size of a dinner plate ,also when I moved the chair the back fell off it Looks nice building but would not go again
A lovely , welcoming hotel which has retained many of the buildings original features..We stayed in room 101 , ....a large , comfortable and very clean room. The food was very good value and the breakfast was excellent. The staff throughout were great.....a difficult job at the best of times made considerably harder due to the current restrictions....the service was superb from reception staff to restaurant staff. I would happily stay again if returning to the area.
We loved this hotel. It was everything that you expect from this class of hotel even in these difficult times. Very covid aware but retaining a certain ambience. The breakfast at the Stables was second to none and the evening meals reasonably priced with a good choice of drinks. I only wish i lived closer. I would be a regular here.
I booked a night away for me and my husband after let's face it a pretty tough 6 mths. We didn't get to celebrate his 40th as planned mid year or our wedding anniversary due to Covid19 and to top it off my husband lost his beloved mother. I contacted Beamish Hall cos email and got a lovely lady called Lauren who looked after me and informed me of a great deal called "Date Night" it was a 1 nigjt stay with a 3 course evening meal in The stables. Wine chocolates and a rose in the room on arrival and breakfast in the morning. I upgraded to premier room which was out of this world. Upon arrival it was clear all covid related protocol was being followed and although our new normal is very strange and unsettling they made it very easy and stress free to check in. Our room was beautiful and very relaxing. My husband was blow away at how beautiful it was. We had a huge room with plenty of space and a double Jacuzzi bath and walk in shower. The meal on the nigjt was delicious and all served in a timely manner by a lover bunch of waiting staff. Finished off with a few cocktails. Our night sleep was great very comfortable and quiet and breakfastbthe next day was outstanding. We will definatly be booking again
Booked this as a night away for my partners birthday on a recommendation and I would 100% recommend to others. We had a premier room which overlooked the front entrance of the hall. The bed was one of the best I have ever slept in, you sank into it and didn't want to move. One of the things that had us book a premier room was the double jacuzzi bath which was a perfect way to relax.The staff were incredible and professional, nothing was too much for them. Upon reaching Beamish Hall my partner chose to inform me he had forgotten to pack his toiletries and iron his shirt, so we rang down to reception and within 5 minutes there was a polite gentleman at our door with an iron, ironing board and toiletry set. The cleanliness levels were obvious, especially in the current climate and we could not fault it. We will definitely be visiting again, and hopefully soon.
We where wanting to visit Beamish Museum. Discovered hotel while browsing the internet. Such a shame we had to visit while Covid restriction was in place. This hotel was very pretty. Clean rooms great service. Lovely setting. Will visit again.
Whether it is due to the pandemic or hotel unsure. Staff are friendly and helpful and happy to help which is great. Our room was pokey but changed without any problems but they are small for a delux room, there is very little space in the bathroom for any toiletries I would rather not have to put the round the bath. The rooms are rather noisy as you can hear the next door tv without a problem. We could hear the adverts and the programmes. The beds are very soft and suspect the mattress are not turned regularly. Hallway lights are on all the time with no dimming with lights the room up through the night. If you like a dark room you will need to cover the door. The stables has lovely food but not breakfast. Avoid the scrambled egg as it has an odd taste, the toast is soggy as not brought on a rack to allow the steam to escape. Signage is required in the stables in relation to ventilation you will need a jacket with the doors staying open. We have stayed in much nicer 4 and 5 star hotels. But it is all down to personal taste and you much also make up your own mind whether this hotel is for you.
Booked a 2 night stay to visit beamish Museum, which is a 2 min drive away. If you were fairly fit you could walk. Ok, so the hotel. Set in beautiful grounds. Our room. We stayed in 212. No view but we were not in the hotel room long enough, so that was ok. Bathroom was huge with a bath and separate shower. There was a bit of a musty smell when we first went in but it wasn't there all the time. The bed is huge and far too comfy! Plenty of tea and coffee. Spotlessly clean. Breakfast. Plenty of choice and delicious food. Evening meal in the stables was delicious too. To say we are in the middle of a pandemic the staff go above and beyond without spoiling your stay. They are the most polite,hard working people and they made our stay exceptional. I will, hopefully, be staying here again. I could not fault it whatsoever. Well done!
stayed for a couple of nights last week, overall had a great stay staff were friendly and helpful and food was great , if i stayed again i would probably upgrade from a Classic room as it was just a bit too small
Wine, rose and chocolates in the room was the start of a lovely stay. An evening of food and wine in the restaurant was excellent, the choice and portions were plenty, catered for all tastes and were served by friendly and professional staff.
Very impressive from the outside but not very helpful staff, checked in just after 4pm and was given the choice of only two time slots in the morning for breakfast, 7am or 9:45 was not informed that we had to book a breakfast slot. Bed far too soft, woke up with a bad back ache after only one night and no plug by the bed to charge your phone. No information in the room about room service or about the bar/restaurant. View from room terrible. Breakfast was ok but nothing special. Beautiful manor house and the surrounding grounds. The waiting staff in the restaurant where friendly and helpful.
We stayed on a Saturday night and chose a delux double room which was slightly discounted and we were absolutely delighted with the spacious two-windowed room we received, with a pretty view over the stables courtyard (see picture). On arriving at the Hall, Debbie on reception recognised is from the past and was a perfect introduction to our stay, with nice authentic chats. Our room (219) was very spacious, with a sofa, dressing table, console table and two wardrobes and the bed was very good size. The two sash windows were really nice to open for fresh air as it was a warm September day/evening. We dined and drank in the Stables restaurant on the evening, which was excellent (see other review). We will certainly be back. Thanks again to the staff for a truly lovely COVID safe and grand stay.
We love the ambience of this venue, the Stables courtyard on a sunny day is unbeatable. Sadly the quality of the service and the food has fallen terribly. Our party sat outside as instructed by the signs to await table service. After 15 minutes I went in to get served only to see five staff members hanging around the bar! We ordered Sunday lunch and it was very disappointing. In the last 12 months standards have fallen off the cliff here. Hopefully it'll pick back up again but we won't be rushing back.
The hotel and grounds are beautiful. We had a lovely room and the bed was so comfortable we awoke relaxed andvrefreshed. The staff went over and above to make sure our stay was wonderful. The restaurant food was fantastic and and we will definately be back.
Hotel and grounds lovely and would recommend again. We were a family of 4 with two children under 10 who loved the tree swings. The only issues were breakfast is expensive as they charge the same price for everyone and you don't get much for what you pay for. The other problem was that we couldn't eat in the restaurant the first night as it was fully booked due to the Eat Out to Help Out. It was obviously booked up by non guests booking the tables in advance. It left hotel guests having to drive out elsewhere for dinner. Not very good when you book into a hotel only to be told you cannot eat there! Overall thought it is a lovely place to spend a couple of nights.
Booked in on a two-night Wine & Dine package. First impressions an impressive building and grounds well maintained. Check in was quick and easy. Our package was based on a classic room, we'd opted to upgrade to a deluxe which turned out to be nothing special. Service in the restaurant appeared to be chaotic, but the meal was first class, when it arrived. Staff were apologetic blaming the governments “Eat Out” scheme for being as busy, maybe that's why they forgot our complementary bottle of wine! The resident's lounge was closed, so only the choice of sitting outside or at reception, which was a good couple of hundred yards from the only open bar. Booking breakfast for our second morning turned out to be a stressful experience. Apparently, there wasn't enough available time slots to accommodate all residents. However, we were offered the option of having our cooked breakfast served in our room, with the £3 per head room service subsidy being waved. After perseverance we were eventually found a slot. Checkout was a swift affair, mainly because the receptionist was more intent with continuing her conversation with a co-worker, none of the expected pleasantry's like, “Did you enjoy your stay? “were exchanged. In conclusion Beamish hall is a majestic location and building, our room was clean and adequately furnished, but missing the “Wow factor”. More focus directed towards residencies than casual trade in their restaurant would go a long way to enhance the experience.
Spent a lovely night here with good friends. Lovely surroundings inside, woodland walks and a garden centre in the grounds. Great food and wine in The Stables and everything felt very safe. I would definitely recommend! x
Wonderful stay made even better by the twenty five per cent discount on the entry to museum provided by the hotel. The hotel service and staff were excellent. Rooms are specious and well furnished and the location is an ideal base for the museum and for visiting the many places of interest round about
We stayed in the Iris suit absolutely beautiful and as usual the champagne on ice was ready for us arriving. The overall ambiance has got even better with the gardens and feature rooms being upgraded. Service as usual was top drawer and cannot be faulted and all staff went out of their way to make our stay a fantastic experience.
The staff on reception were first rate. We couldn't get into the stables for a drink only for food, it was raining heavy and no where to sit under cover, the lovely staff on reception went the extra mile got us a place to sit where one of the staff brought us drinks what was a bad start ended up as a lovely stay. We ate on the evening food was lovely as was the breakfast w, e called into the garden centre girl was lovely bought a very unusual plant and an outdoor antique very quirky stuff and a lovely fairy garden a massive thank you to the girls on the reception and to the guy who served us xxxx
My friends and I had a lovely overnight stay at Beamish Hall Hotel. Everywhere was spotlessly clean and the food was good (I particularly liked the breakfast - and not because it was complimentary). I will definitely consider going back some time in the future.
overall a lovely stay, grounds lovely for an evening stroll and a very nice courtyard for evening drinks. Room shows age of building as little tired and worn but spacious and well equipped. Lift was broken so had to climb 4 flights of steep stairs with luggage..Food was wonderful in the restaurant would return but would ask for a more modern/ newly decorated room.
Room was amazing, clean and comfortable, we have stayed here a few times and always had a lovely experience however this time we were very disappointed with the service and quality of the food in The Stables Restaurant, we waited at least 30 mins to be served, I had to go and ask if they would take our order, waited ages for the meal which was not their normal standard, breakfast was the same, scrambled eggs looked as if they had been done in the microwave
The hotel is set in beautiful surroundings, which are maintained to an excellent standard. The hotel also has it's own garden centre. It is also a good base to explore Durham & other beautiful places & being close to the famouse Beamish museum. All of the staff were very friendly, professional and helpful, nothing was to much trouble, even though they must be working under very different & sometimes difficult conditions due to the current Covid19 situation. The hotel is tastefully decorated with lovely period furnishings sympathetic to it's era, rooms were light & airy with stunning views. Good facilities. Lovely powerful shower. The stables restaurant serves excellent quality food, reasonably priced. Good choice of drinks. Lovely courtyard. Social distancing & related health & safety carried out effectively. The rooms had minimal information in them, although there is an info card. We didn't see the info regarding having the room cleaned. One has to hang your preferred instructions on outside of the door. (Maybe this could be highlighted) My mattress on the twin bed kept migrating to the left! This is probably due to a modern mattress on an antique bed.It didn't detract from the comfortable sleep, these were minor irritations. We would certainly return for another stay there.
As we arrived at Beamish Hall I was firstly wowed by the exterior, the grounds are maintained very well and the hall it's self looks fantastic, As you make your way to reception you are greeted by some of the friendliest staff in the hospitality industry, check in was a quick process and we was soon on our way to our room, Our room was number 102 and once again as we opened the door to our room we was wowed, the room looked beautiful and so spacious, the addition of the jacuzzi bath really put the finishing touch onto the room. I recommend the hotel to everyone!
We stay here regularly and have a couple more trips arranged already. We had a lovely meal in the stables for my wife's birthday with very attentive staff. However, when we got back to our room and my wife wanted to use the jacuzzi bath she was very disappointed to find black slime/scum coming out when the jacuzzi was switched on. This was a seriously disappointing end to her special day and one I would have to say is very much out of character.
Our first stay at this hotel and the first since covid 19. The hotel is absolutely stunning, the room was incredible & all the staff were lovely. They had plenty of hand sanitiser available, all staff wore masks and the hotel felt safe and clean The only issue was the wifi which wasn't very easy to connect too but we Only needed it to video call our son which wasn't a big problem Thank you for a wonderful stay, we cannot wait for our next visit
We stayed here 5 nights at the end of July 2020 and had the smallest room they offer which suited us as a base. No fridge in the room but the bar staff in the Stables Bar were happy to chill any drinks we had in the bar fridge and also let us take ice cubes back to the room. Very clean room including the en suite and we had a comfortable stay. The breakfasts are very nice and a variety of cooked breakfasts are available including poached eggs and kippers. The Stables Bar does very nice food and we ate there 3 nights. I would advise book direct rather than through Booking.Com etc - you should get a better deal.
Nice hotel but pictures advertised are not the rolms you get. We was given a much older room. Had no hot water all night at all .. complained twice and was told they forgot to put the immersion heater on!!!!had to boil kettle around 10 times to get a hot bath. Water pressure so slow took an hour to fill bath with tepid water!!! Wont be staying again!!!
We enjoyed the stay at this hotel. Our room was probably one of the more old fashioned rooms in comparison to what is shown on the television monitor advertising the hotel stay. The breakfast was nice and the evening meals with complimentary wine were really good. I would recommend staying at this hotel if you want to visit Beamish as it is just up the road.
Beamish hall have refused to refund £200 for 4 rooms that were booked for a wedding today they have moved the rooms to 2021 without any discussion with me they are rude in emails in response to requesting refund and do not return phone calls. They have a no cancellation policy which I understand but I have not cancelled they have despite telling them I have taken legal advice and they should refund the deposits but they have still refused to provide me a refund.
We had the most amazing 2 days for our wedding. Both us and our family and friends were ober the moon with the effort put in to our stay from all the staff involved. We can not thank the staff enough. Highly recommend.
Great hotel with lovely staff.....the gardens need some tlc and atd but what a building ....very elegant this large historic building is outstanding architecturally and with just a little hard work in the garden this could become one of the top places to stay in the NE
Fabulous old property with interesting architecture and internal decor. We were attending a friends wedding and staying over for the night. The room for the wedding ceremony was ornate but the accoustics were terrible and we couldn't hear or understand what anyone was saying. There was no PA system and if there was it would have made things worse. They really should do something about the acoustics in this room. Acoustic panels and some heavy drapes at the windows would help. The other problem was the seating that was provided, it was the most uncomfortable chairs with very small seat area and very straight backs. These same chairs were used in the wedding breakfast dining room and the same room was used for the evening entertainment. So by the end of the evening you will have had a most uncomfortable day on these seats. Not satisfactory for a place like this that is supposed to be a quality venue for weddings. The staff were pleasant and efficient and the bedroom we had was fine with old fashioned furniture and bed. But for the £135 we were charged (without breakfast) it wasn't good value at all and I wouldn't stay there again at that price.
My husband and I were gifted a stay here for a joint birthday present, the staff were so helpful, the restaurant the stables was amazing, food was exceptional. We stayed in room 2 which was just gorgeous, I should have asked for a duvet, as the blankets were sparce. We also had a visitor in the room in the form of a ghost. I cant explain it, but there was definitely a ghost with us. Please dont be put off by this, I love beamish hall and give it definite 5 stars. *****
Thought it might be a historic building modernised to the extent that it kinda loses it character. But it wasn't, great compromise between modernity and history, bedroom especially, love the tapestry type stuff and olde worlde furnishings. Staff really friendly and hardworking, dinner lovely and tasty and I was asked on checkout it I enjoyed my stay, which might not be a big deal to some but means a lot to me; so many hotels of this price don't bother. Finally the ghost tour was brilliant, although tbh I've known Graham from Chillingham Castle, their loss is your gain. He not only unearths the amazing history but seems to attract the spirits too and his warmth, personality and passion is terrific.
We have just returned from our third trip to Beamish Hall, we cannot fault this place at all!! We stay in a premiere room with double jacuzzi which is just a delight and room102 has had a slight makeover this time and is just gorgeous! We love the Sunday roast in the Stables, so much choice and so much food!! The sticky toffee pudding is also to die for! The breakfast was perfect, we ordered it in the room for both mornings and with just a £3 tray charge, is just perfect to sit looking out onto the grounds! We were lucky enough to have snow whilst we visited and it looked amazing, certainly didn't put us off walking to Beamish Museum (our car wouldn't make it up the hill ) there are so many lovely walks from the hotel too!! The old train track opposite the entrance is a great walk too but must say, walking boots or wellies are a must! Finally all of the staff are so friendly and can't do enough for you!! So thankyou Beamish Hall for another great stay and we will definitely be back in the near future!!
Lovely setting Lovely hotel Superb breakfast. Excellent facilities but mattress slopes towards window and mobile phones were useless. The hotel is an easy ride from the motorway in beautifull countryside. Despite the ifffy mattress we will return when next in the Northeast.
I stayed at the hotel During February half term and had such a lovely stay. The lady on reception (Debbie) was very welcoming especially with regards to my young daughter. The food we had in the stables and service we received was excellent as was the breakfast. It's also fantastic that you are able to cater for vegans. My only slight niggle is that the shampoo/shower gel are in mini bottles and it would be better to have ones that are refillable so that it doesn't waste as much plastic. We will definitely be back.
We stayed here the day before valentines day it was a lovely night. The room was clean and lots of amenities =) the bath was quite big aswell. The staff were really friendly too. I would recommend this place
We last had afternoon tea here about six months ago and were really disappointed and even complained. People that care about their customers obviously love to hear when things are great but equally they need to know when something has gone wrong so it can be out right. Many thanks to Suzanne and her team for restoring our faith in this beautiful hotel that holds very dear memories for us as our daughter and son-in-law held their wedding reception here. Afternoon tea was just perfect from start to finish. The food is always amazing here but today's chef had a very light touch to the scones and all the beautifully decorated cakes and trifle which all looked amazing and tasted delicious. The service was excellent and exactly what we expect and usually receive when we visit this hotel and even though they were very busy today it certainly looked like everyone was well looked after. We would highly recommend afternoon tea here for anyone looking for something a bit extra special.
We stayed for 1 night while attending the winter festival we booked a deluxe double room (room212 )but felt disappointed as itdidned feel deluxe. We had no view from the window and there was a low beam in the bathroom with no warning about it so had to duck overtime I went to use the loo..we could here next doors plumbing all night and the bed even though it was very comfy was very squeaky. The winter festival started very well good music and the DJ playing decent tracks .. but the last 3 hours he played none stop rave music..and the bands later on were a bit poor..so we ended up going to bed well before it finished. Overall we did enjoy our stay the staff were very friendly and helpful. And we might come back next year if they sack that dj...
Our daughter bought us an overnight stay with dinner at this hotel. Our room had old fashioned wooden sash windows in keeping with the age and character of the Hall but unfortunately ours rattled loudly all night due to strong winds. We found the hotel to be comfortable with lots of character, unfortunately we did not see any of the ghosts which are reputed to haunt this old property! We had dinner in the Stables restaurant, the helpings were generous although we both felt that the roast meat could have been more tender. Breakfast was not included in the deal so I opted for the cooked breakfast which, at £12.50 was rather disappointing in terms of what was provided on the plate. My wife had the continental breakfast and there was plenty of choice of cereal and fruit etc. All the members of staff were very pleasant and helpful.
Really looked forward to the Winter Festival after a great time last year, however, we were really disappointed. The choice of drinks was great however the music was not. Last year we had enjoyed the disco in the main hall. Sadly this year the DJ favoured dance/ rave music for a solid 3 hours! We aren't adverse to dance music at all but it was just too much. People were dancing but to be fair most were probably that drunk they would have danced to anything! The bands towards the end of the evening weren't the best so we were just wandering about or stuck in the mini rave. Really spoilt it for us and don't think we would return next year
Stayed 1 night for the recent winter music festival. Room was comfortable and practical but no view, just a brick wall and cooler/extractor fan outside the window. Service from hotel staff was efficient and professional and breakfast was very good. Great choice of drinks provided for the festival but more seats could have been provided, only a few hay bales which was a bit odd. The music was poor however which was a disappointment as I usually love live music. We only enjoyed one act (Yuma). Otherwise it was a pleasant stay.
My daughter had her wedding reception here, so a large group of family and friends stopped here for the night, my wife and I decided to stop another night. What can I say the staff were so helpful with the preparations, and helped her through every step. The food was fantastic, great bar with a good selection of drinks. The rooms were beautiful and had great views looking out over the countryside. Breakfast was lovely, no rush and relaxing, can't fault the place, a return visit will be needed very soon
Overnight stay while attending a family wedding. Lovely venue for such a special occasion. Rooms are individual and there was no noise from the wedding function filtering to corridors or our room. Would definitely stay again.
Had a lovely stay at the hotel. Room was huge and had everything we could need. Wifi easy to access and room was lovely and warm on a chilly night. Ate in the Stables. Nice menu and good service from friendly staff.
Our first time visiting Durham and so happy we chose Beamish Hall.A beautiful building with lots of history and fabulous grounds.Stayed in a classic room which was spotlessly clean with a comfortable bed and crisp white linen...best of all a window seat!! Breakfast was superb and food atthe stables restaurant was also good quality and reasonably priced too. Lots to see and do in this lovely part of the North .
My partner and myself attended the afternoon tea with the showing of the film calamity Jane, the afternoon tea was lovely staff very attentive, we stayed the night in the hotel our 4th stay at this beautiful hotel in lovely grounds, exactly service from start to finish, we will certainly return
We stayed at Beamish Hall hotel 18/01/2020, the hotel/hall itself is beautiful and a beautiful setting. We paid for the Iris suit as this was a special occasion, the last weekend away as a couple before we become a 3. The room itself was wonderful, as was the bathroom. The only downfall was the plumbing, it was extremely noisy, like there was some sort of pump expelling the water. Also the corridor to the Eden room was very noisy.
The place looked tired and neglected. Booked a stay in a deluxe room for New Years Eve and was hugely let down. The noise was crazy from adjacent rooms and at one point i could literally hear someone on the toilet next door. There was also a service yard / area below our window and the housekeeping services were very close by. The bathroom had a low hanging beam on direct entry which was difficult to see because of the white tiles (no signage) and the mould around the windows next to the bath was disgusting. Breakfast was good but took ages to arrive. The fireworks display was good although the £25 entry fee for the stables bar was not good value. I have since had email contact with 2 senior members of staff about this with no resolution or care given even though they completed a full audit of the room and agreed with most of my points. John, Gateshead
A fantastic family evening at the Beamish Hall New Year's Eve Carnival. We went as a family of four. We joined a table of another three couples, everyone mingled and made it a great evening. On arrival we were greeted by fire eaters and stilt walkers. There was a champagne reception and canapés. A singer and carnival acts performed. The food was great. Great atmosphere. Music and dancing. Fireworks at midnight then everyone came together for Auld Lang Syne. It was lovely, something different to traditional hotel disco and party nights. Hope they do it again next year!
Beamish Hall is a lovely place to stay, set in superb grounds, Has that lovely old feel about it (windows could do with updating though). Ideal place to stay if you are visiting Beamish Museum, which is only a short walk down the road. Ideal place to stay too for visiting Newcastle.
Visited here for a weekend away to a function, super slick check in at reception, beautiful room with stunning views. We were waited on/served by first class staff throughout our stay. Highly recommend this hotel. Breakfast was one of the best we have had with a huge selection, the waitress staff were extremely hospitable & very pleasant. No complaints at all.
This is the second time we have been to a party in the Winter Garden room. Had a fabulous meal (I had the salmon main and hubby had the beef) the waiting staff were well organised and friendly. We really appreciated the list of drinks on the bar which were on special offer - double gin and a bottled tonic for £6.50 was a really good deal. The function room was beautifully decorated again and our breakfast the next day was just what the doctor ordered. Hotel room lovely and clean with big thick fluffy white towels. Well done to everyone beamish hall - cracking job
The hotel was absolutely fabulous start to finish. We were greeted very warmly into the lovely reception area with a real log coal fire by Elaine and Julie. We then went into our gorgeous room "The Lily". Oh my goodness it was just beautiful. A single roll top bath, the most unbelievably soft bed, gorgeous furniture and all over looking the lawn and grounds. Glass bottled water still and sparkling with Ringtons cookies awaited us. The ti=oiletries were lovely. x2 dressing robes. I asked for a champagne bucket and x2 flutes and nothing was a bother. We even managed to get room service and it was a busy New Years eve afternoon. The carnival celebration was out of this world. The food was phenomenal. We had a champagne reception. The entertainment was acrobats, fire breathers, stilt walkers and magicians. The tables were beautifully decorated. I can't say enough how superb the food was. Then just before midnight there was a choice of whisky or warm mulled wine to take outside whilst watching the fireworks which were unreal. They went on for 7 minutes. For all that we got I can't believe how cheap the tickets were and we are already itching to come back next NYE. The breakfast the following morning was divine. Cooked and continental. All served by lovely warm smiley staff who just made you feel so special. They are an asset to the Hall. Overall a fantastic 10 out of 10 day night and following morning and can't thank the staff enough for making it the most perfect New Year
Wonderful carnival entertainment, excellent meal and marvellous fireworks. Couldn't ask for anything better. The whole evening was special. Very good accommodation overnight in a clean and comfortable room and an excellent breakfast the next morning. Staff all very friendly and helpful.
What a magical time at Beamish Hall Hotel for Christmas. We booked a 3 night stay to celebrate Christmas with family and were not disappointed. The drive to the front of the hotel set the standard for the whoe stay.... very impressive, the reception area was stunning as were all of the dining rooms. Our room was beautiful, plenty of storage with a very comfy bed and a lovely hot shower. Staff ere amazing and the food superb. Nothing more to say really.
We stayed here for New Year - attended the meal and entertainment. Food was excellent and service was friendly and efficient. Breakfast the next day was also very good. A magician, carnival entertainers, singer, disco and fireworks added up to a memorable evening.
Good food excellent service a perfect wedding venue. My daughter's wedding was excellent, spacious rooms everything timed to perfection. Knowledgeable helpful and polite staff and a choice of dining rooms and a ballroom.
Very old fashioned, and original,Perfect for that extra treat. A real gem . Restaurant in my opinion let it down a bit ,I expected a more reserved ritzy type ,to go with the hall. The stables isn't really a restaurant,more of a upbeat cafe,where jeans and trainers suffice.Food ok bit pricey maybe ,staff very friendly tho not really trained in the art of table service but nice enough.
Pleasantly surprised with our room which was large and spacious with a jacuzzi bath. It's clear that the rooms have been revamped and they are kept lovely and clean. Some noise due to wedding guests returning late to their rooms but all in all, a decent stay. Breakfast was freshly prepared (just small portions). Discount vouchers available for Beamish museum too-which was a nice touch.
Booked for the Santa Experience and decided to book us all into hotel night before. Really enjoyed everything. Dinner in the restaurant was excellent. Breakfast was lovely. the staff were all helpful and the building/grounds were lovely
Overall experience was excellent, was noisy until gone 1 am with people leaving Christmas parties, but otherwise could not fault the service, hotel, room, would recommend to anyone, just a mile from Beamish museum
Please note this is not a review of the Hotel but of the Magical Christmas experience. However, there is not a separate option for this. We came here for my Granddaughter who is 3 years old. I think the price is extortionate for what you are given. You go through the woods collecting dust from elves to help save Christmas. You only meet 4 elves and only 2 elves give you dust. If the group in front of you have not finished you are requested to wait until they do so you can take your turn with the next elf. Bearing in mind this is December, it's freezing cold and kids get bored easily. All you get at the end of it is to see Santa, a certificate and a very small bottle of 'magic dust' to leave for Santa on Christmas Eve to help the reindeer fly. At nearly £25 per person this is ridiculous, especially because it cost me nearly £75 just for my daughter, myself and my husband and an extra £25 on top for my 3 year old granddaughter. Far too much money for the experience given in my opinion. The child does not even receive a present from Santa and no way should the adults be charged as much just for having to be there with there children.
Beautiful surroundings with exquisite rooms and decor with the feel of a bygone era full of oppulant furnishings and paintings a must have experience that makes you feel very much like the lord and lady of the manor.
My partner and I stayed here for two nights and we had such a lovely stay. The staff were so helpful when we needed them and allowed us to store our bags before check-in so we could explore Beamish museum during the day. Our room was clean, comfortable and whilst we had one of the basic rooms, there was still such a sense of luxury about it that made it all the more special. Our room looked out from the front of the hotel and we were able to watch the sun rise from the window seat. The bathroom just had a shower but the water pressure was fantastic and there was plenty of hot water. The Stables restaurant that was attached was wonderful and I'd recommend that for dinner whilst staying here. The breakfast room was breathtaking and the food was delicious. The staff in here were also wonderful and attentive. We only had the continental brekky but we saw other guests hot brekky and it looked amazing as well! All in all a wonderful stay!
A wonderful afternoon with friends. Set in a beautifully decorated room we enjoyed a lovely afternoon tea, with a glass of bubbly to welcome us and enough food that we all took some goodies home. The Rock Choir were wonderful and would love them to come back next year.
This hotel gives you far more than accommodation and food - it gives you a wonderful experience. Teh setting is unique and stimulates the senses. Teh old building has been sympathetically re-purposed as a hotel and a lot of its original character has been retained. The staff are guest friendly adn particular praiseworthy is Paul in the Stables restaurant.
A great event in a really beautiful setting. Instructors were very knowledgeable and skilled in their field, they were also friendly and helpful. I'd recommend this event. Take your walking boots and go for a wall while you're there too!
We stayed here for one night. We done the Magical Christmas the next door. The overall experience was very good. Their was alot of noise and shouting at the hotel reception due to a party going on from 9pm. However I went to speak to someone after a couple of hours and they dealt with the situation very well and the noise had been sorted so we could get back to sleep. I dont believe this would be every night as was told was a one off party with students. I would stay again at this hotel and the surroundings are lovely and the food at the Stables restaurant is good quality and reasonably priced.
Came to the hotel for afternoon tea with liz's family very nice indeed at £19 per head far too much to eat fabulous place there was a wedding there when we where there would make a lovely spa venue will be back
Stayed here for 3 nights for a family wedding, with the wedding being on the middle day. There were 2 adults and a child in our party. We ate in the restaurant on the 1st night which was overall disappointing, all the meat was overcooked on everyone's main course (there were 5 of us in total). Also the breakfast chef can;t poach an egg, on 2 mornings I ordered poached eggs which came out hard poached. In our room, despite there being 3 of us, they persistently only left towels for 2 people, and we had to keep asking for extra one. There was a smart TV in the room which was not connected to wifi, so you couldn't use the smart features. The guest wifi was extremely slow, unusable at times, and blocked whatsapp altogether for some reason. There were 3 drinking glasses in our room when we arrived, one of which was all chipped around the rim. This could have cut someone had we not noticed it. For the profile and cost of this hotel, all these little things were extremely disappointing, as it really felt like they didn't care or think at all about their guests. We noticed one of the window panes in our room was cracked and reported it straight away. They already knew about it, and said it was like that a while. Again, the lack of any desire to fix this speaks volumes about the attitude here. Having said that, there were many good points, the wedding was excellent as was the food for that. The staff on the whole were very friendly and helpful and the room and beds were very comfortable.
A nice find for our short trip to the North East - brilliantly convenient for the Beamish Museum, obviously, and for Durham and a day trip north to Lindisfarne. Very comfortable rooms, with modern bathrooms and no squeaky floors that can plague these old country house hotels. Much money was obviously spent bringing this place up to standard. Staff were friendly and helpful too. We ate at the in-house pub style restaurant in the old stable block to the rear which was very nice despite a small choking incident (avoid the flat iron steak!). All in all a great stay and a very fair price.
Had the most amazing stay at beamish hall... room fantastic .staff and service 1st class .. breakfast amazing !!! Night reccomend this place 10/10 . Location very quite and peaceful.. cheif Mark Elliott superb...
We had a lovely time away at the beautiful hotel. Lovely period furniture in the rooms, a lovely bar with food available, a comfy bed and beautiful tasty breakfast in the morning. Just minutes away from Beamish Museum, but this hotel is a destination in it's own right. An amazing building that's also haunted too! Well worth a visit. We will be certainly coming back in the future!
Eight of us came here for afternoon tea and it was the festive afternoon tea. The staff were friendly and we were served fairly quickly. The afternoon tea was presented well and there was a nice selection of sweet treats. You get to choose one triple sandwich and although the sandwich was nice this is the first afternoon tea I have been to were you only get to choose one, I much prefer when you get a selection. We all left full up and got given boxes to take home what we couldn't eat!
Booked a one night stay for my husband's birthday which included afternoon tea. We had a wonderful experience from start to finish, excellent service in the Eden Room and the afternoon tea selection was fabulous and quality was excellent. Staff were so helpful and friendly, excellent service both at afternoon tea and at breakfast the next morning, again there was a lovely selection on offer both for the cooked breakfast and continental options. Our room was large and spacious, the huge double spa bath was simply heaven. The added bonus was also being able to visit the Christmas Craft market, the hotel was beautifully decorated for Christmas, Christmas music playing, gave us a lovely warm seasonal feeling. I can't recommend the hotel enough, excellent customer care, beautiful clean and well equipped room, fantastic food (we also had our evening meal at the Stables - Wow). I look forward to returning again sometime for another wonderful experience.
Like the previous reviewer, we had not bought advance tickets (in view of the recently poor and unpredictable weather). When we neared, the traffic slowed and we were told that, since we didn't buy tickets in advance (which we did not know was a prerequisite) we might not be able to enter. Anyway, after a relatively short wait, we were allowed in and were lucky enough to be offered a parking pace on the matted area, rather than the (now incredibly boggy) field. Also slightly miffed that a 12 year old has to pay full adult price without any concession but more disappointed that there was not option for contactless or card payment on entry (that was our £15 cash gone immediately, and we hadn't even bought anything!) The disinterested lady on the door informed us that , "No, nowhere here accepts card payments, only cash throughout."As members of the 21st century banking system, it didn't even enter my mind that I'd need to carry a whole wadge of cash in with me. However, we decided to stay and my husband dutifully went to the Beamish Hall Bar to buy a rather over-priced (and unwanted) drink for the pure sake of getting some cashback! Meanwhile, I spoke to a lovely stall-holder in the Food Marquee, who was thoroughly fed-up due to the lack of WiFi for card payments (apparently all stall holders had the necessary equipment, just no internet access). She was finding that people were not buying from her due to their lack of cash (in this cashless society) Apparently, on the previous day people had also be turned away if they didn't have tickets due to issues with parking on the boggy field, reducing foot fall significantly. I, like many, would love to support the independent trader and small business owner and felt so sorry for her. How about creating a 'HotSpot' or dragging a WiFi router out into the food Marquee to support these traders (who have, no doubt, paid a significant amount for their place in the market)? We did then find that, in Beamish Hall itself, there were card payments and a lovely variety of stalls. We did then go on to have a lovely visit and purchased a range of goods from a range of traders. The only thing lacking inside was somewhere to buy a piece of cake or a sandwich to go with my very nice cup of coffee. We did buy hot dogs from the stall outside (far too cold and wet to eat them out there) and brought them in to eat with our drinks, but a piece of cake and a sandwich would have been a better option for me (another customer and her aunt in the coffee queue agreed with this and drew comparisons to many other local Christmas Fayres which I had not attended). Have recently moved to the NE, and usually visiting the Blenheim Christmas Fayre, I was excited to see what the Beamish Fayre would have to offer. Of course, it is smaller, and that is to be expected due to the size of the venue. However, it did many things well: the stall holders were very friendly and welcoming; the range of stalls was good; the coffee was delicious; the prices of the goods were on the whole very fair. To my mind, areas that could be improved: contactless payment throughout; better informed staff; improved parking facilities (we all know that it rains a lot up here, be prepared!); a wider range of eat-in food options; check that your stall holders are happy and not experiencing problems. I think that I might return next year. I doubt that I'll buy tickets in advance (I don't have a burning desire to attend, more a casual one), I doubt that I'll carry a wadge of cash with me (it's not the way that I do things) but I feel that it offered enough to warrant a second visit.
The Hotel . Excellent service from all the staff who made us feel very welcome. An adequate room with space and a very comfortable bed. The Stables Restaurant. We ate in the restaurant on both nights of our stay and the food was of good quality. On the first night, the maitre d' was an experienced gentleman supported by well trained and attentive staff . A totally different experience on the second night . The staff were distracted by a suited young man who seemed to spend the two hours we spent there either talking to and distracting the restaurant staff to the detriment of the quality of service or doing the same to the bar staff. Very unprofessional and disappointing. Quite what he was meant to be doing remains a mystery....
We were staying over for a wedding. Our room was very small. Compared to other guests we knew who were staying. The bed was sooooo hard. Painfully hard when I woke up next morning though I had interrupted sleep because of it. Breakfast wasn't worth the money think could do with some more choice
Stayed in the premier suite for the first time and although the cheaper option is also fantastic as we stayed in one last year, we literally felt like royalty in the premier suite, absolutely exquisite we were actually shocked at the size and decor plus the double jacuzzi and separate shower! All for 121 pound as we paid up front, so can safely say their cheapest room and most expensive are more than worth it!
I recently stayed with my partner in one of the feature suites called The Iris. Upon first impressions the drive up to Beamish Hall is magical, something you'd expect on a film. Driving up the drive and seeing the Hall standing there is something that I would come back time and time again. From the first initial push through the door, to getting our room key the check-in process was faultless. The ladies on reception were very welcoming and accommodating, giving us a run down of the local happenings and where we could dine on the night. My first impressions of The Lily was WOW. Elegance, class and what I expected from a 4* Country House all rolled in one! The room was very cosy with a french boutique style, with shabby chic furniture that gave the room life against the grey and white walls. The wardrobe was big enough for both of our clothes, as well as shoes - inside we found a hairdryer, a coffee station and bottled water. I presume this had been kept out of the way to keep a classic minimalistic feel to the suite. The bed was lovely and comfy enough to relax on it for our whole visit. The size of the bed was massive, and definitely is up there in competition for comfort out of the likes of Seaham Hall and Middleton Lodge. The bed faced the two windows which looked out on the front of the hotel, a beautiful setting when waking up in the morning. The bathroom was spacious with two luxurious robes, a cast iron stand alone bath tub, two sinks, and a fabulous double shower! The bathroom was big enough for both of us to get ready in, with out stepping on anyone toes. The towels were big, plush and felt amazing, as well as did our robes. I haven't experienced softness anywhere else and definitely beats Seaham and Ramside Hall in terms of luxury. We decided to dine elsewhere on the night, however we are frequent visitors at The Stables Restaurant and Bar and I would highly recommend the sticky toffee pudding! I usually have to share it as the portion sizes are massive. We were lucky enough to have a short lie in, and opted for a breakfast in bed room service. For £3 this is a steal compared to Seaham Hall's £10 charge! Breakfast was again impressive, with all of the trimmings you would expect on a traditional english breakfast. I requested vegetarian sausages, and was delighted to see my wishes had been granted! Our english breakfast was accompanied with toasts, pastries and NUTELLA! I haven't seen so much choice of jams and condiments. The check out process was painless and easy. I would highly recommend staying at Beamish Hall Hotel, and would definitely stay in a feature suite again!
Fireworks were fantastic. Well put together. Food and kids rides available. Fireworks to music. Very nice. Wish there would of been a bonfire though. Plenty of room to go in and sit to eat your food if wanted. Definitely be going back
We booked the hotel for a night away. The overall experience was exactly what we were looking for. Especially the staff at reception and the breakfast room went out of their way to deliver excellent service. The restaurant was very nice and the food was tasty. The bed was a bit too soft for our liking. The bath tube was a bit bashed so was the toilet and the basin. It has been repaired rather than replaced. But no real distraction from the overall experience I
My partner and I visited Beamish Hall on the first night of their fireworks display. It was an excellent display of fireworks and humorous entertainment. Walking in we were greeted by a number of food vendors ranging from your traditional hot dogs to the gorgeous Gyros van (YUM). We then had a look around the grounds to see that there were several kiddies rides to keep the young one's entertained. There were several entertainers, a guy with feathers and a drum kit - who was very entertaining and engaging with the kids. A guy who was having dance offs - this guy was hilarious and really engaged with the crowds. Two fun police who were locking people up if they didn't seem to be having a good time. I had to tell a joke and my partner had to do a little dance. Really fun and light hearted. At 7.30pm there was a countdown to the fireworks and then light hearted music was played to the fireshow display. All in all a well worth event.
Spacious room with beautiful quality bedding and towels.Warm and welcoming. We had a good nights sleep and breakfast was delightful - good choice from cooked to continental, staff very pleasant. Happily stay here again.
We had a very enjoyable stay. A beautiful old house. Nice room, it was quite small but perfectly adequate. I loved the option of bath or shower. The food in the Stables restaurant was very good and reasonably priced. The staff were all very welcoming, friendly and helpful.
Room booked was massive so was the bathroom with double bath and a large shower. food was great and a good price at the stables, all staff were efficient with a smile on their faces. Hotel spotless. Breakfast lovely. Will definitely be coming again.
My husband and I along with two friends spent a couple of nights here and were not disappointed. The hotel is beautiful and the grounds are well maintained. The stables restaurant was fantastic and the food was lovely. Staff were all very efficient and friendly too. Breakfast was also very nice and the staff on both mornings were friendly and cheerful. The rooms we had were very small with little space but were clean and comfortable. Thanks again to all the staff, we do hope to see you all again soon.
This is a beautiful location. The rooms are lovely and well appointed, The grounds are well maintained. The front desk staff is efficient. The Stables Restaurant is excellent while the breakfast room needs a tad bit of improvement.
We had to visit the north eas to see my father I. Hospital, so decided to stay overnight and visit beamish museum, we decided to stay at the beamish hall hotel..what an extremely pleasant and delightful place. The room was lovely, the stables bar and restaurant amazing and breakfast the following morning delicious. Nothing about the stay could be faulted...we will definitely return
This is a lovely hotel, very clean and well maintained. The food was good and reasonably priced. The staff cheerful and helpful. It was just such a shame that our stay was marred by being allotted a room that overlooked a graffitied caravan and the old beer kegs when the beautiful parkland was all around. Wouldnt have minded so much if the hotel was full but it appeared to be very quiet so there must have been rooms that had a better view and we felt that we had been stuffed away at the back and out of the way. It would have been much appreciated by us to see the gardens and would have made our good stay into an excellent one. Woul certainly recommend this hotel but ask for a room with a view.
A very comfortable hotel set in beautiful grounds, a real hidden treasure just a stones throw from Newcastle and Gateshead. The staff were very helpful and pleasant. The breakfast in the hotel was excellent although I did not go a bundle on their coffee. The stables restaurant was very good and very reasonably priced.
Really made to feel welcome and staff were very attentive to our needs. Beautiful building set in amazing grounds would highly recommend to everyone and me and my family will be returning again soon thanks.
Won't be staying anywhere else in Newcastle/Durham again. Wonderful picture book location, beautiful old building, staff excellent, food and drink top class. What more do you need? Oh yes, massive fluffy towels!
Have just been to the opening night of this scary adventure and what fun we had the food as ghoulish with black burger buns and red blood cheese sauce on our nachos but it all mad for the beginning of a fab night,I have to say I have never laughed and cried in equal measure there are some really scary bits and it is an obstacle course and very dark and muddy in parts but hilarious watching other peoples reactions definitely worth having a go if you think your heart will stand it be brave if you dare enjoy we did.
Lovely Place, Lovely room, Lovely service, everything we wanted from a weekend break, the building is very impressive, great rooms which felt clean and cared for, and the staff were very friendly and helpful... can't wait to return...
Friday the 13th. Unlucky for some. Not for a recent family wedding. Beautiful setting. Fabulous architecture. Wonderful staff. Brilliant day altogether. On arrival to leaving late on the evening the whole day was fantastic. Food tasty. Facilities wonderful and the staff couldn't have been more helpful. Couldn't find fault in any part of the day. A beautiful setting for a beautiful couple. We'll done to all the staff and organisers.
A place we love to visit is the North East of England.On the occasion of my birthday in March 2018 on our last break there we stayed at 'Slaley Hall' (See my review '"In Urgent Need Of A Refresh And Revive' ) and what a disappointment that was. So when we decided to visit the Beamish museum (See my review 'Living History' ) it made sense to have an overnight stay at a hotel adjacent to it.So a reservation was was made for "Beamish Hall'. Built in the mid 13th.century it was initially designated as a manor. Although under the 'Best Western' umbrella it has been privately owned by the Craggs family for the last fifteen years and has become a labour of love and pride for them from being a disused shell of its former glories when purchased. I booked last year and recall the lady on reception saying it was old and sometimes things may go wrong within its structure.So if there was to be a repeat of the 'Slaley Hall' experience I had been warned! First impressions of the building on driving in were favourable as was the immaculate reception / lounge area.On checking in with Susan I was given a most welcome 25% discount entry voucher for the 'Beamish Museum' .I had booked one of the two feature rooms 'The Lily' which occupies an excellent central position above reception looking over the well tended grounds.The room is French impressionist style,large,very well appointed,spotlessly clean and having the first chandelier I've personally seen in a bathroom. The hotel had just had a Wedding Fayre the previous day and looking round the well appointed immaculate public rooms it is quite obvious that this is an excellent venue to hold that life changing event. The restaurant /bar/outdoor seating at the rear of the hotel is what was and is now called 'The Stables'. It boasts its own micro brewery although this was closed on our visit due to refurbishment.James the friendly 'Toon' supporting bar person recommended a local brew, 'Citra' ,from Roundhill Brewery,Billingham and an excellent choice it was.Such a shame then that dinner at night was the only negative of the break.Both our meals were very disappointing but it may be that we caught the kitchen on a bad day.Ruth,the manager, was both very apologetic and embarrassed but her professionalism helped soothe the situation. We were therefore slightly relieved to discover that breakfast the following morning was served in the 'Eden Room' on the 1st.floor along the corridor from our room.Once again a splendid area where apart from the cold buffet items the cooked meals were freshly prepared and brought to the table by friendly welcoming waitresses's.It seemed to me that dinner should have been here with breakfast in 'The Sables'.It was explained however that this presented logistical problems.A shame really as,in my opinion,it would be a much better location for the more formal dining event of the two. Before checking out I spoke to Shaun the highly accomplished maintenance manager who takes great pride in his job and it shows throughout the hotel. So in conclusion apart from the meal at dinner I found the hotel and staff to be faultless.It is our intention to revisit next March on my birthday and once again feel - 'TO THE MANOR BORN'
Beamish Hall Hotel looks like a county house and it gives guests the same experience. Rooms are large and well appointed. Bathrooms are great. Grounds are lovely and staff is top knotch. Food is delicious and the whole experience is terrific value for money. It is conveniently located to all the top attractions of the area and we would recommend this great hotel to anyone.
Second visit to Beamish Hall as so impressed the first time round with the level of service, quality and attentiveness that simply had to return. Was not disappointed second time round as the teamwork among the staff was simply the best encountered in a long while and this formulan is what makes the hotel work so well to the customers complete satisfaction. Bit tired in places in the bathroom but its an old historic building and was spotlessly clean, well stocked daily by the housekeeper and extremely comfortable.Having been a chef for several years foodwise makes me perhaps super critical but was so surprised and impressed by the Stables chefs version of the humble cottage pie. That person knew their flavours and seasonings and had the rare ability to cook simple ingredients with passion and flair. Equally the lone breakfast chef even with sudden influx and demand due to a conference taking place on one morning of our stay held it together (as did the wonderful waiting staff albiet with red faces from the sudden rush) and still produced the perfectly cooked eggs and breakfasts superbly presented - well done! We will be returning for that spoilt, pampered and totally relaxing stay in superb surroundings. What an absolute gem of a hotel made successful by its utterly amazing staff and fantastic teamwork.
Disappointingly shabby room given how lovely the building is. One receptionist was lovely, but another was quite surly and not engaging. Room was reasonably priced but decidedly shabby with peeling paint, damp patch, and bathroom sink cracked. Kettle had to be plugged in on the floor as lead wasn't long enough to reach plug socket otherwise.
Hotel lovely clean spotless Everyone helpful Just the quality of the food let it down.Noticed a lot of food from the Stables restaurand sent back and we had an issue with breakfast and evening meal.Still a lovely place to visit
Excellent, highly recommend this hotel, staff and food. There was a problem with our first room which was changed without any hesitation 2nd room perfect. Breakfast was cooked to order and served at the table, eggs benedictine delicious.
Great afternoon, very good service, lovely friendly staff. I would suggest more savoury items it was all very sweet, maybe offer a gentlemans afternoon tea as an option. With the room being so big, maybe a bigger screen could be considered. Having said that we had a really lovely afternoon.
My wife & i stopped at this hotel 14 & 15th September as it was our anniversary, set in lovely grounds with beamish museum 5 minute drive away.I must congratulate the staff absolutely brilliant couldn't be more helpful definitely going back.
I took my Dad for afternoon tea which featured the film calamity Jane. The whole experience was wonderful. We were greeted at the entrance of the hall by lovely staff who offered us sparkling wine. Once we were seated they constantly were filling our cups with tea and coffee. The food was excellent far too much,but they brought us a plastic box to take the cakes home. The staff were fantastic I think the only down side was that we had trouble hearing the speaking but the singing was fine.
Had a lovely afternoon with my friend. Afternoon tea was very nice, although the scones were a bit 'heavy'. Staff were friendly and helpful. The volume of the movie was a bit high to the point where we couldn't make out some of the dialogue. Not sure whether this may have been due to the acoustics of the room or our seating position (we were at the front, quite close to the screen and speaker).
This hotel is just stunning. The room we had was very beautiful and very big with lovely period features and fabulous modern bathroom with jacuzzi bath totally enjoyed our stay. Highly recommend this hotel
Booked a premier double room for couple of nights as we wanted to visit the beamish museum . Check in was very good and done quickly , we were told about breakfast and booked table for evening meal . The room was very large with four poster bed , bathroom was also very large . Room looked a little tired round the edges and in the bathroom but was a nice room in spite of that . We had an issue in the bathroom with some sort of leak , but it was fixed for us by the time we got back from our day out . It was a very comfortable room and enjoyed our stay . Very quiet , calm and relaxing . Breakfast was very good and had no issues , staff were sociable and polite . Got a little news letter each morning with weather and offers on stays which was nice . We would stay again if we ever need somewhere to stay in that part of the world .
Cold indifferent welcome. Couldn't care less - attitude from the front desk. The same two ladies checked us in and out. Simply not interested in the customers. Absolutely no presence of the staff to accommodate the customers. No information about the hotel. No drawing room to spend the evening? No bar? What time is the breakfast? where is the breakfast room? Is there a restaurant at the premesis? We had eventually dinner at the rustic stables "restaurant". Poor menu, nothing special above the low average. far from a gourmet restaurant. Chicken cooked dry, vegetables spongy. Dessert a mess of tastes and mashed sweets, disgusting. Waiter no knowledge of wines, tried to pour the wine (Sancerre) in a not empty glass of G&T! and no courtesy of having us taste the wine before pouring. Asked for tap water and got expensive bottled water. On the bill was added a bottle of wine we didn't have, had to argue with the head waitress about it, no apologies, she turned away grumpy and had no curtesy, didn't even wish us a good night, thank you or welcome back. if this head waitress has a name she should be talked to fiercely or be fired! The hotel seemed to be aimed at guests as a group and not individuals. Rooms ok, although presented as individually decorated it lacked a personal touch end talented involvement. Any review is done according to our experiences and expectations. I try to be positive until the contrary is evidently. In this case the hotel's presentation does not meet reality!
Beautiful mansion with a decor and a layout that is sadly way out of the premesis potential. The whole estate could have been so much more if taken care of by qualified personell. A place for groups and wedding parties. Not a place for individual travellers. Unfriendly staff. Roustik restaurant with a boring, all english menue. Slow service, they cheated on the bill. Grumpy and unpolite head waitress when we pointed out the mistakes on the bill. Absolutely no curtesy. Front desk boared with routines and no personal or friendly attitude. Some people just don´t have it, but then they should not be put in front!
I have had the pleasure of having stayed at Beamish Hall a few times now and they never let me down with their friendliness and quality of service. No fuss with quick check-in and check-out. Lovely grounds to go and walk around.
We just had a one night stay in a deluxe room which certainly did live up to the title. The hotel has the usual rambling corridors up and down a few flights and half flights of stairs so not too great for those with walking difficulties unless they are bad enough to have flagged this up as a disability - so beware. The room was huge on a corner with three large windows with dual aspect. Only the carpet was lacking and this like carpets throughout the hotel was coming apart at the seams. There seemed to be a problem with joinings having failed to do just that. Breakfast was at a leisurely pace, well cooked with poached eggs that were as good as we have had anywhere. This tends to have become a comparative factor. We had booked B&B with Hotels.com so dinner was not included but we did decide to eat in the Stables Bar which we didn't regret. It was reasonably priced and very well presented. The menu was varied and the staff were all enjoying their job which is all you can really ask. One great benefit since we were off to Beamish the day after is that on departure they will give you vouchers for 25% off the entry fee for anyone who has stayed if you ask for them. I'm sure if you are there for several days you can get vouchers to use during your stay. And it is also worthy of note that the hotel do advertise lots of deals and speciality events so it may be worth approaching them directly in future rather than using another booking agent.
The hotel is in a great location set in beautiful grounds and very close to the Beamish Living Museum. It has an excellent pub and the food served is very good as is the selection of local crafts ales. What it does not have is good connectivity, if you are an EE user then you will not get a connection, the hotel wifi is very bad as well. In my opinion they should do something about it as it is a shame that even though it is nice not to be connected sometimes, when you need it urgent, such as ordering uber or getting stuff on line it can take for ever..It is a good hotel and I do recommend it despite the lack of connectivity.
A lovely country house hotel, situated in splendid grounds with two adventure playground facilities for teens and youngsters as well as archery for all. We booked a room for two adults and a child but the room we were initially allocated was not big enough to take the z bed with all the large antique furniture. I asked the Receptionist for another room and she immediately relocated us to a lovely alternative. From then on everything was smashing. All staff in the hotel, the breakfast room and Stables, the restaurant/ bar were friendly, attentive and effective. We stayed Monday to Friday on a multi night deal, which was excellent value. Great for people of all ages and families alike. Would highly recommend. Thank you
We turned into the drive and you see this impressive looking building and plenty of parking and a warm welcome from the lady in reception.word of warning if you dont like lifts this one will worry you. Room was quite small but comfy bed and clean. Bathroom had a cracked cistern lid and a cracked side panel on the bath and the shelf above sink was un level so things slid off it and the towel holder was loose and there was only a trickle of water out of the cold tap on the sink and finally we were awoken with a start during the night by a loud noise twice which we assume it was something to do with water operation in another room. Evening meal was very nice and the service was good.but I was very disappointed to find that there were no beers available from the micro brewery which is mentioned in the hotel description. In the morning breakfast was cold but I didn't really have time to get anything done about it but I did mention it to the waitress and she said she would mention it. To be honest it's poor attention to detail and if it could be addressed I would stay again otherwise I would not We stayed at this place mainly because it was handy for the beamish museum and it was inexpensive to be fair but that is besides the point really.
Stayed for a wedding on Saturday 3rd August. I was shocked by the brusque greeting we received and a bit put off to find that the woman checking us in was actually the front of house manager! I understand the need for efficiency, but blimey. I felt like I was being processed for intake in jail! Julie was very helpful when we had queries at other times, but it was a poor first impression. There is a wasp problem in the hotel, and a member of staff told me that they have had repeat visits from pest control to no avail. I would not recommend this location for anybody whose party comprises the elderly or those unable to use stairs, as it is a rabbit warren of staircases. There is no step free access for breakfast or to function rooms. There are also no baby changing facilities. There was a crack in our toilet cistern and furniture in many of the rooms I saw were shabby. There is water damage and peeling to ceilings and walls in various parts of the hotel. That said, all of the staff were WONDERFUL (aside from the initial check in experience) and the gardens are beautiful.
From the outside the beamish hall looked very grand.with its stature and beautiful lawns and shrubs etc. Once in reception it was very grand too and a friendly and efficient greeting from the lady on duty. Once in the room not too bad but In bathroom a cracked cistern top on toilet and a loose towel rail and I large crack on the side panel on the bath.and shelf above sink unlevel so things tried to slide off. During the night there was a loud noise a few times and woke us up with a start.which we guessed was something to do with the room next to us water.and also cold water only dribbled out of tap Evening meal was good and service was excellent ( In the morning cooked breakfast was cold and couldn't really appreciate it but couldn't be bothered to complain at the time.as was going out. But once again service good It's a shame really because it's a nice place and to be honest it's not over expensive.
Nice twin room on ground floor with good bathroom. The amenities were typical but nice and everything was clean, fresh and well maintained. Lovely towels and nice bed linen. All very comfortable. We ate dinner in the stables, the hotel restaurant addition in a building outside as nothing was open in the hotel itself (bar lounge etc) which was pleasant and enjoyable. We had skipped lunch and were hungry so both ordered the soup and a main. Everything was delicious. The portions are huge and neither of us could finish everything all for a reasonable price. The bar/restaurant has a lovely outdoor area but it was a bit cool so we took our drinks indoors where there were some deep leather chesterfield sofas to relax in before dinner. It seems they have music events in that area. The usual Breakfast was offered upstairs in the hotel in the eden room, all good and pleasantly served with nothing outstanding to write about. You can expect a quiet comfortable stay at this hotel which delivers everything you expect and need for a night or two but we did not encounter any cozy nooks we could settle into around the hotel which surprised us for a country hotel.
We booked an overnight stay as we were attending our friend's wedding here. What an amazing venue for a wedding! The place has such a stately presence and the rooms were beautifully dressed for the wedding day events. The ceremony went ahead splendidly as did the itenary that followed. The food was fabulous and the staff were explicit in their delivery of everyones meals, it could not be faulted. Archery was arranged for the afternoon and was an activity enjoyed by all, such a fun, engaging time was had by all. My one and only negative was the really poor greeting we received upon arrival by the front of house staff receptionist who was very abrupt and welcomed us with a comment of 'the bar doesn't open until 10am'. I thanked her for that statement and asked what time we could check in and she barked back '3pm'. I could not believe the warm welcome and walked away and said to my husband "Welcome to Beamish Hall Hotel... I do hope you enjoy your day....." All in all we had a most pleasant stay and our we enjoyed our friend's spectacular wedding, but what a shame your first impression of a place has to be let down by staff who maybe need some further training.
We paid £185 for a night with breakfast as we had our blessing here in 2014 and wanted to celebrate but it was such a disappointment. The place was very tired with damaged furnishings and electrics in the room which was cramped, shower mixer tap was broken so the water was too hot or cold, no residents bar due to a wedding on the night with no offer of a waiter service away from the bar and only pub food on a night meaning we had to get a taxi to a local Italian for a nice meal. Staff were nicer though and helped when we forgot tooth paste. Won't be be back I'm afraid. I have stopped in better 3 star locations for half the price.
We came here for a wedding, what a mistake that was!, we knew the drinks would be overpriced but barmen must have been hired off the street so slow and incompetent. When it finally came to the meal there was a black hair in my sister in laws meal and then the Barman spilled a full pint all over my wife's expensive dress, lots of managers/manageress walking about doing nothing and seen the whole incident but never came over and said anything, lovely setting but shocking staff who are desperately in need of retraining!
We stayed for one night whilst visiting Beamish Museum. Lovely house in a great setting. We didn't eat here, but had a few drinks sat on the comfy chairs outside the Stables bar, a great spot for a late evening drink! All the staff were really friendly and we would definitely return if we ever come back to this part of the world!
We actually booked this stay because we wanted to take advantage of their Beamish Museum entry package, but the hotel stay was the 'highlight' of our trip - we loved everything about it. Luxurious, easy
A great day/night ruined by apparent company policy concerning items left in room.on checking out we realised we had left wedding present in room and so telephones hotel in order to reclaim it. Was told it had been destroyed. Now this was not a half empty bottle of booze it was a 70 pound boxed and tagged bottle of vodka which was a gift for my nephews wedding.disgraceful attitude on telephone and not in a million years do I believe it would have been "poured down the sink". No lost property? No phone call? In my opinion this "company policy"is bordering on theft as I run a taxi and if someone left a phone in my car should I simply destroy it or get it back to the owner? A wonderful day ruined and I will never teturn
Stunning location, stunning place to stay beamish hall country house was a pleasure to stay in from arriving the receptionist was pleasant and very helpful, room with original furniture with creaky doors which added to the old charm and also nice added extras. Within minutes of arriving in room pre-ordered champagne arrived nice and chilled. Bar set in a lovely courtyard with comfy furniture. Bar staff and restaurant staff friendly and very talkative, didn't book a table as had been to beamish museum and had had fish and chips so wasn't sure if we would be hungry. Late on in the evening we decided to eat staff has no problem finding us a table but we was happy to eat in the bar area, food excellent. Breakfast and dining area staff excellent friendly and accomodating. Beautiful grounds and function rooms, very happy for us to wonder round. Wedding function room stunning and would definitely recommend this. Whole stay was lovely, would definitely go back.
Only stayed for one night bed and breakfast with a couple of friends as we were visiting Beamish museum the following day (which is just next door). On arrival we drove up a driveway which cuts through beautifully manicured gardens to this magnificent 18th century country house, the car park is large and within easy reach of the entrance (and free) check in was quick and easy, the staff at reception were very polite, helpful, and professional, but still had that warm Geordie sense of humour, our room was overlooking the main entrance with fantastic views of the grounds, the room was compact but had a decent sized bathroom, large wardrobe, comfy bed, table and chairs, tea/coffee, kettle, fan, iron and ironing board.We booked a table in the stables restaurant, the menu is varied, the food was good, reasonably priced as were the drinks and was served by a wonderful team of waiters and waitresses, the following morning breakfast was served by yet another team of very efficient and professional staff, on checking out we were given 25% discount vouchers for the Beamish museum, Would definitely stay again.
We stayed here for one night, reception was welcoming, room was clean and tidy with double bed, had forgot how small they are but it was comfy, had afternoon drink in the garden of the stables bar and restaurant and later went there for an evening meal, the staff there were very friendly and service was quick, food was really nice to, breakfast next morning was good, checkout easy, only negative was the view of the roof from our room
Beautiful wedding venue Lovely rooms for function, ground nice for photographs and wedding breakfast nice. Bedrooms vintage style beds were very soft, not ideal for anyone with back problems. Water pressure dropped when trying to get ready so not ideal. Good service and rooms clean.
One night stay for wife's birthday, reviews seemed decent and round of golf too! Service from staff throughout was excellent. Room was small, very hot but clean. Running water was minimal and we lost power through the night. Stables bar served great real ale, food is pub grub, seemed popular though standard was average at best. WiFi and phone signal was poor to none throughout hotel area. Breakfast in Eden room was lovely and would of made a great evening meal venue.If you want a get away from it all stay this is for you. I wouldn't recommend anything other than a pop in for a drink when passing.
We stayed in the Lily & Iris (feature rooms) which are really big and really nicely decorated and furnished. Very luxurious. The bed is one of the best ever. The hotel overall is really very nice and, largely, the staff are very friendly and helpful. But don't use their main restaurant The Stables if you would like a really nice dinner. It is very downmarket and dingy. If you don't like your hotels too noisy, try not to stay there when they are running a wedding party as it is very noisy and crowded.
Stayed here whilst visiting beamish museum ,very easy check in all staff were friendly ,had a meal in the restaurant in the evening no complaints good service .Great breakfast in the morning .The gardens were very nice to walk around.
Checked in 5th July, lovely summers evening. Hotel is superb, lovely decor and very clean. Really downtown abbeyish. Was a warm night and no air con so if you're susceptible to the heat then maybe visit in the cooler months. All the Staff are very friendly (especially Paul in the restaurant) and the food in the stables bar is exceptional. Met some lovely locals who were there for a wedding who were so engaging and nice people. Most of all it is very reasonably priced, meals drinks etc. Breakfast was amazing. You also get discounts if you visit beamish too. Will definitely be returning.
My daughter went to her school prom at Beamish hall. The food was appalling. They had a spoon of rice and a spoon of curry and a burger? It was supposed be a three course meal. They didn't have a starter or pudding. And had to pay drinks. Not happy. Not good value for money.
Attended a wedding here. Room was very comfortable on the ground floor. Service and food were great. The day ran very well indeed! Drinks prices were reasonable. Room a bit dated but adds to the character of the country house feel
I wanted somewhere close to the A1 and Beamish museum and this fitted the bill. A country house in it's own grounds, with lots of parking. It's a rambling place, with period furnishings which are tastefully done. Our room was ground floor at the end of a maze of corridors and was very quiet. A reasonable size room with usual facilities. Very comfortable. Breakfast was upstairs in a newly refurbished room and had a good selection of hot and cold. Staff very friendly and welcoming. I would definitely stay again
Hotel rooms are extremely dated and very expensive in comparison to other hotels which offer better rooms, nicer decor, more modern design and amenities and better prices. At £135 for 1 night, breakfast was not included and cost an extra £25 which include extremely poor service and the incorrect orders being served. When asking for additional breakfast pieces, e.g. toast & honey, these were not received.
Lovely location, grounds and public spaces. We booked two rooms for one night and both had very uncomfortable, creaky beds and we had oversized furniture taking over too much of the limited space in the room. We wanted a quick snack ahead of a wedding and the restaurant could not / would not offer us anything for 45 mins. We only wanted a quick sandwich.
I read from fellow trip advisors that the rooms here are large and open etc. I guess we were unlucky and got one of the older, unrefurbished rooms. As we drove onto the grounds we were impressed by the buildings, stately and attention grabbing, then saw the sign stating hotel and wedding guests only. Crap, our luck with weddings is not usually very good. Our experience has been noise, but we were here and committed to our stay. As we entered the lobby, the front doors felt sticky to the touch and it appeared that the paint had been gobbed on so thick the doors would not close properly. We were greeted in a slightly standoffish way, but the process went quickly. The staff gave us directions to our room and off we went to the lift. As the lift door closed very loudly and quickly we grinned at each other and agreed to use the stairs going forward. This turned out to be a fun little adventure as there were stairs going up, halls going around corners and then the same number of stairs going down again. Got lots of good exercise! Our room was at the end of a hall, with a couple of steps down near the lift and a couple of steps up at our room entry. The room was a peg down from what we expected from the lobby/ exterior with basic bed, restroom and what could be called old furniture (antique in this room would be a stretch). As we unpacked I heard some rather loud voices coming from outside, so I had a look. Our view was comprised of a brick wall about eight feet distant and the loading area for the deliveries/ kitchen/ housekeeping. We decided to give it a chance before any complaints. As it turned out the noise, both wedding and business, abated by eleven, and we slept well., at least until the LED lights on the TV started flashing in the middle of the night. The remedy for this was to simply turn off the power to the TV, and that was that. We were awoken by doors slamming and voices early in the morning though. All in all, I think the owner is heading in the right direction with this property, but judging from the room we were given, there is a fair distance to go yet. From some of the photos posted on this site, there are very nice options here. We just got the bottom of the pile.
Lovely hotel, good food, friendly staff (apart fromone of the breakfast staff who possibly had got out of the wrong side of the bed). Remainder of the staff couldnot be more helpful. Grounds are beautiful
I wasn't sure what to expect. We arrived in time for high tea, which was lovely. The setting was lovely, as the other guests dining, were spaced apart, so there was nobody on the tables directly beside us. The quality of the food was great. We had a choice of a triple sandwich, there was a fruit and a plain scone each, with jam and cream. Then there were four different cakes/pastries. I'm not really a 'sweet tooth' but the sweet pastry tart, with fresh fruit on a custard base was divine. The staff were friendly and very attentive, just the right balance. Our room was lovely, obviously the furnishings were in keeping with the age of the property. The bathroom was modern, with a decent shower and it was immaculate, with complimentary toiletries provided.The cleanliness of the room was exceptional. The bed was comfortable. A kettle/cups were provided, with ample teas and coffee as well as a couple of bottles of water. Our breakfast was very tasty, using good quality produce. It was very busy, as there was a wedding party, but the service we received was still fine. There was a big choice of continental, as well as cereals, fruit juices and options from the hot menu. I had fruit juice and a Northumbrian breakfast. The front of house staff were all friendly. The friendliness of everyone who worked there really stood out. It was a lovely break and I left feeling really relaxed. I would go back, now that I've experienced it.
My wife and I stayed here as part of a weekend trip to the Beamish Museum. We were very attracted to the ‘Country House Hotel' style that it is described as and the Hotel this is, but then again, it isn't. The main building is very much as described by the Hotel, a country house now turned into a country house hotel. The hotel is situated in outstanding and beautiful grounds and clearly much love and attention goes into the gardens and woodlands. They were an oasis of peace and quiet. Inside, the hotel has many country house features and our very large room certainly fulfilled our expectations. The staff were very friendly and helpful and the Eden Room, where we had an excellent, cooked to order breakfast on two occasions, was outstanding as again were the staff. The room was laid out to and furnished with true a country house ambiance. Unfortunately, what appeared to be the main reception/lobby area of the hotel, while furnished in a style fitting to the hotel, was not alway accessable to us as a place to relax, read the paper and general soak up the country house style we anticipated. This was due to on one day there being two weddings in place and one wedding in place the next day. Both of these over spilled into the hotel guest reception area as did, on one day, the loud music. The weddings also monopolised both bars (and we were disturbed in the night at 01:30 and 03:30 by boisterous wedding guests going to bed) and there was no other bar in the hotel building for non-wedding guests. We were also told that there were no other areas available to none wedding guests such as a library or other bars within the main building. The Stables Bar and Restaurant was at the rear of the hotel and in a separate building. In truth this was a pub and very much where the hotel isn't the Country House Hotel it suggests it is and we expected. We had dressed for dinner in a way we felt suitable for a country house, jacket, tie, posh frock heels etc, and expected a restaurant similar to the high standard of the Eden Room. Unfortunately this was not the case. The Stables bar was crowded and clearly used by many people who were not hotel guest believing themselves to be in a four star hotel bar and dining room. One customer was wearing high visibility workman's clothes and seemed to be drinking with a crowd of builders. There were a lot of children running around, loud music and this did not meet our expectations. We ourselves would normally be quite comfortable with such surrounding but not when we paid for and expected more. Our meal was served in a very large room and this too resembled more pub that country house. Given our attire and expectations we were disappointed. However the restaurant staff were friendly and attentive albeit that their youthfulness showed their inexperience at dealing with a well filled restaurant. The food was good and plentiful albeit that the starters were wrong and there was confusion over the bill. We had ourselves paid £25 each in advance for our meal, believing this to be a good offer, but found we had to eat more than we really wanted to to achieve a meal to this value. We would have been better not to have paid in advance. We ate in the village on the second night. Overall then, we very much enjoyed our stay in the hotel, particularly the staff, the bedroom room, the Eden Room and the gardens. The location was also ideal for the Beamish Museum but we left dissatisfied with the style of restaurant and lack of resident's lounge. We fully understand that hotels have to cater for weddings and the financial contribution they make. We also accept that the hotel cannot always control the disruptive nature of some of their guest, weddings or otherwise. Given this we might stay in the hotel again should the need arise and would recommend it to others given the caveats I have describe. But the restaurant stops it from truly being a country house style hotel. Were dinner to have been available in the Eden Room we would have left far more satisfied but I got the impression the wedding guests made up the majority of overnight stayers and operating the Eden Room for non-wedding guest residents for dinner might not viable. This is unfortunate because, as a result, the hotel cannot truly give the country house ambiance and style it sells itself as offering and really could provide and which we expected.
We were there as a group on Thursday everything went ok but one little problem i order ed the chicken Cesar salad but no parmesan cheese . When I asked the girl went to get me some but I got cheddar cheese. If I was told there was none would have pick something else. The chicken breast was nice but not the same without parmesan cheese .
This is a beautiful hotel, furnished with period appropriate furniture and decorated in tasteful and comfortable manner. Everything is clean and well presented . Friendly,helpful staff, especially the breakfast staff who are open and welcoming ,even earl in the morning. I have visit3d this hotel several times and I hav3 never been disappointed.
Booked the hotel as it was such a great deal, the hotel is stunning and focus is on weddings, we did not eat in the hotel in the evening so can't comment, breakfast was really good cooked fresh. Room a little to warm beds comfortable but headboard squeak annoying, it is however in character with the property
We enjoyed a two night stay at Beamish Hall, we stayed in room 208 which was lovely, the hotel itself was beautiful and we found the staff to be very friendly and approachable. We dined in the Stables Bar both nights, the food was lovely! However the wedding party on the second night did get very rowdy when going back to their rooms (especially the room next door to us) and we had little sleep that night. Other than that, we had a pleasant stay.
Had an enjoyable weekend at the hotel. Great location and friendly staff. However without being over critical I would like to point out that breakfast was a fiasco. The staff were like headless chickens not knowing who ordered what or when. The manageress states it was because many guests had arrived at the same time and they only had one chef.......... when the breakfast eventually arrived some orders were wrong .........etc. The rooms we. Iewed really need an update if you. Insider how much was being charged. How're the overall experience was good
This venue is not really a place to stay for leisure, although it has a quirky Sharm. The venue is mainly for weddings; almost exclusively for weddings. We were here for a family wedding which was planned forth Saturday. The venue is ideally setup for this kind of event, lots of different bedrooms at varying prices, large well maintained grounds, and great bar/ food option in the Stable bar/grill. The bedrooms are quirky and dressed in an old style; please remember that this venue is old and the furniture is designed around the house. Breakfast in the Stable bar is excellent; in fact some of the best hotel food I have eaten anywhere in the world. On both days we eat breakfast the food was equally good both days. The wedding was managed with military precision and went catered for in all respects. The food at the wedding breakfast was again som of the best I have eaten, well cooked, large (very large) portions, and plentiful. My only issue was the slightly over priced drinks which was sad more than angering. Overall a great venue; certainly if you're looking for a wedding venue, this should be at the top of your list.
Stayed here as part of a wedding party Luckily we got ready before leaving home as when we got there we were told we could not go to the room until 3pm ( wedding started at 2pm) Reception said they would speak to housekeeping when they came back from lunch and update us . No one came back to us which was disappointing. The room was a Delux Double £120 special rate Finding the room was difficult as it's like a rabbit Warren. Corridors and stairs snaking round ( not the best experience. Eventually at room , furniture was very nice bathroom clean everything white although clear glass in the windows which were almost full length needs to be addressed. We could also hear people in other room so not very sound proof View from the room was a real disappointment sick beautiful grounds and what do we see = a roof and a yard full of beer gegs. Breakfast was included which was excellent Lots of choice from a Buffett style table. Fruit yogurts cereal, pastries the hot breakfast was ordered separately, service excellent All in all I have given them a 4 because of the waiting staff and the furniture in the room. View from the room would have been a 2
Food was not the best and staff were not the friendliness! Lovely rooms and location.. drinks over priced. Was at a wedding here... think it could improve. Grounds are lovely and the winter room nice. 1 horrible rude man on the bar in the evening
First time with Best Western and I would like to say BEFORE I post this review that we have been extremely lucky enough to stop in some of the countries leading hotel brands/suites but newly retired saw this deal and thought we would give BW a try especially as it is only a stones throw to Beamish Museum one of our bucket list things to see. Yes rooms are dated (as per one review) as it clearly states in the hotel literature the rooms are in keeping with the historic grandeur of the hall itself and devoid of flatpack furniture, but they were exceptionally well serviced and spotlessly clean and comfortable. Wow wow and wow again what a beautiful place!! All the staff were knowlegeable helpful and super friendly and nothing was too much trouble for them - every single one of them - what a quite brilliant team. The breakfasts were superb, excellent service and good quality ingredients, even the little touches had been covered. The Stables bar did some very reasonably priced food and drinks cheaper than a bog standard city centre fast food chain and far superior sitting in the most pleasant, relaxed surroundings. The hotel and gardens itself is like being on the set of Downton Abbey, steeped in historic value and the most beautiful grounds, gardens and woodland with the Alice in Wonderland theme. It was such a beautiful place and so well run with the best teamwork among the staff I have seen in a long while. The guests took priority and were made to feel both welcome and important. Overall we were absolutely delighted and thrilled with our stay and cannot thank all the hard working staff enough for making our stay as exceptional and memorable as it was. Thank you Best Western for such a lovely experience and sharing such an historic and beautiful country hall with us. We will definitely return in the future!
Stayed one night before heading to the Beamish Living History Museum. Good location for this purpose. Pros: Nice gardens Good area for a walks Nice restaurant Cons: Rooms are dated with uncomfortable beds If a wedding is going on, the wedding takes priority and areas are closed off Warnings: We booked this hotel from America. In America, a Best Western includes breakfast. That is not the case in Beamish. The drive to the hotel is a bit of a dirt road that seems like it is going nowhere. Keep going. Not sure how hot it gets in the summer but there is no AC.
It is an old hotel, so it's to be expected that the place is a little tired. The staff were really friendly throughout the hotel. We were there for a wedding and all of our friends seemed to be staying in very different sizes of rooms. Ours was comfortable, although I wasn't a massive fan of the shower we had - just a bit awkward to fit in. Oddly, we had no soap for the duration of our stay? The breakfast was lovely, but oddly got two sausages on Saturday morning and only one on Sunday!? I was a little concerned the place may have been haunted...I mean...nothing actually happened, but I did have a funny feeling about the place
We visited Beamish museum on the Sunday for the full day and stayed at the hall to return home to Scarborough on the Monday. The Hall is a Super building and grounds are beautiful. Room was a bit small but ideal for what we wanted and booked at short notice. Bed was comfortable, Bath was brilliant Deep and hot. The stables restaurant food was excellent as were the staff. We will stay here again !
The hotel overall is a lovely place to stay, all staff are extremely helpful and polite. Great service provided. Fantastic food and drinks among a fantastic atmosphere would highly recommend a stay here.
We stayed in the Lily feature room while we were guests at a friend's wedding. I believe there are only two rooms that have been recently done up in this style. The rest of the rooms in the hotel are rather old fashioned in comparison but this room was absolutely stunning. The room was large and the bathroom had a double shower, twin sinks and large bath. The bed was extreme comfortable too. We did however have a few niggles about this hotel. For the price of the room (£225), it falls short of some small touches we would expect when staying in a room that costs this much. - the room had no filter coffee (always a nice addition) - there were no flannels in the bathroom - no offer of newspaper delivered to room - the breakfast choice is very poor. We always ordered room service for breakfast to enjoy as much of the room as possible. The breakfast order form is too scant, no opportunity to order fresh juices, or yoghurt, pastries (all of which are available in the restaurant for breakfast). The breakfast delivered was fine, although they did send two meat breakfasts instead of one being a vegetarian. No opportunity to order toast either so we both were hungry still. The hotel is situated in beautiful grounds and is a regular wedding venue. If you are not staying as part of a wedding party, I would prefer to stay on a night when there are no weddings on as the noise from the music does travel up to some of the rooms.
not sure why the electric kettle was placed below the TV so steam could get into the unit. unable to move the electric kettle to another plug as none available. Bath room very clean lots of hot water and nice fluffy towels.
Attended my nephews wedding here. Hotel was set away from the road and quite private.The staff were polite and very attentive. The meal was beautifully presented and the grounds ideal for taking photographs. Nothing seemed a problem for them.
we love staying here so close to the museum and so peaceful the walks round the grounds are great and also park for the children also they have climbing activity in the woods will definitely be back to stay again.
Absolutely amazing lunch for our Mother's day celebration the food was very tasty, hot and very well presented. My Mum thoroughly enjoyed the day. Callum, who was our waiter, was attentitive, polite and gave a great customer experience. Well done to Beamish Hall, we can't wait to come back for another celebration.
We had our mothers day Sunday lunch in the winter gardens. What a beautiful setting! The food was absaloutely gorgeous, the staff were all lovely and very attentive. Special mention to Callum who was taking & serving drinks from the bar, he was very well mannered & very accommodating. Having lunch here on mothering Sunday was something quite special & well worth it. I would highly recommend it!
A fantastic and memorable day! Thank you so much for putting on such a special event, my wife and our kids really enjoyed the day. Kids are never too young to experience fine dining and they behaved so well and enjoyed it nearly as much as mammy!
We came to the Winter Garden for Mother's Day lunch and it was excellent. Service was spot on and really enjoyed all the food, especially the sticky toffee pudding. The only criticism is coming with young children the woodland Alice in Wonderland area is closed until next week. You would think they would have opened this week given there was such a big event on for Mother's Day.
Our children bought us afternoon tea and a nights bed and breakfast as a Mother's Day gift. Arrived to a very Grand entrance and equally impressive house ,as it was Mother's Day it was packed. We were checked in by a very pleasant lady, we then went to our room,it was massive filled with period features.afternoon tea was fantastic with very pleasant service many thanks to the staff.We then had to go for a pleasant walk to the grounds, excellent.Next morning had full English breakfast again large portions(my wife had the Vegetarian option which she said was excellent again the staff were very friendly.So all in all a very pleasant stay.
Attending for a friends wedding - stunning location and fabulous hotel - wedding was beautiful and food was great too - bedroom was clean tidy and well equipped with tea making facilities and lovely hot shower - breakfast was very good and the views of the lawns on a lovely sunny day was wonderfully relaxing
Stayed as part of a deal with breakfast and afternoon tea. Check in was easy but the receptionist was a bit hassled as there was a wedding party and a baby shower going on and was quite difficult to hear. We up graded and had room 211 which overlooked the side of the gardens. It was exceptionally clean, a lovely new bathroom and a very comfortable bed. The furniture was old fashioned which matched the tone of the Hall. Supplied with the kettle was lots of teabags coffe and milk which is not often the case. Afternoon tea was delicious and just so big that we had to take cakes to our room as there was just too much. We also skipped dinner for that reason. Breakfast in the morning was A La Carte and I had smoked haddock which is not often available and was absolutely delicious. The Eden room where we had breakfast and afternoon tea was not overcrowded and the staff were excellent. After both meals we had a walk around the beautiful grounds to try to work off all the food! A definite return for us
Had a really nice Sunday night stay, we booked to stay Sunday night in a deluxe double with afternoon tea, evening meal, and beamish museum tickets. Hotel staff very friendly and helpful, evening meal nice trio of meats was big and really tasty, afternoon tea nice but not a complaint but too much sweet stuff more savoury for us. Breakfast fantastic and a great day in Beamish. Would definitely return
Stayed as part of a package deal for a reasonable price including Beamish tickets and bed/breakfast. The hotel is in clean condition and is used for weddings, day conferences, and short stays. Found easily by sat nav. The accomodation was spacious and although placed around the back we had a reasonable side view from the 2nd floor although there were lots of stairs to get to our room but as we aren't disabled this was not a problem. The bed was reasonably comfortable and the furniture in the room was of a period character though not in tip top condition. The bathroom did in our opinion require some updating and I noted a lot of creaking when I stood in the bath for a shower which can be a little disconcerting. We had our evening meal in the stables restaurant. We both opted for cod and chips - the food was lovely and reasonably priced with generous portions. For breakfast we attended a different restaurant within the building and found very good service and an a la carte cooked breakfast. The continental selection buffett for those not having a cooked breakfast would benefit from a revision of the offering. Overall a pleasant stay in a very nice place with welcoming staff.
We stayed here on Sunday 24th March after we purchased an it is on voucher for dinner bed and breakfast. We could not fault our stay from check in to the time we left, we were greeted by a friendly receptionist called Debbie who was very helpful and provided us with a 25% off beamish museum voucher as we were planning to take my son there before checking in at 3pm. We requested one of the larger deluxe bedrooms (room 110) which we were provided with which gave ample space to put my sons travel cot in and enough room for us to get ready in the room without feeling we were on top of each other. We dined at the stables restaurant as part of the deal we purchased for a 3 course meal. Before we sat down to dine we took part in the brewery tour (which was also part of the voucher) which was very informative and well presented by Corrine (sorry if I spelt her name wrong). We learn't alot about the process of brewing the local beer (Beamish) and this was followed by a beer tasting at the bar. The only downfall I would say about the beer tasting is that me and my father in law had to share the same glass with each selected beer in which I did not understand as it doesn't take much time to wash an extra glass. The guy who did the beer tasting was very informative though and gave some history about the names used for the beamish beers. When we dined in the stables restaurant the food was fantastic and the portions were massive, I thought I was a big eater but struggled to get through the three courses. All courses were freshly cooked and definitely worth going back for. The Sunday lunch looked fantastic. After a good nights sleep in the bedroom we sat in the Eden room for breakfast, all members of staff were helpful and we were often asked if we wanted a top up with the coffee or teas and there were some great choices to choose from including fresh fruit, cereals, muffins and croissants etc.. All in all a fantastic stay and we will be back in the near future, hopefully near Christmas time.
Just got back from a great time at Beamish hall hotel what a beautiful building . Staff very helpful Abbie in Eden room for breakfast was lovely . meals in stables was yummy. very clean all over andd thank you for our surprise in our lovely room . would love to go back anytime
Wow!!! My brother got married here on March 16th. Can not fault anything at all. Everything was perfect. Beautiful food. Most of family had booked rooms and they were all very impressed. The wedding breakfast was perfect and everything timed perfectly... I was very impressed by the lady co ordinating everything... Thankyou so much for such a perfect and magical day we will never forget x
Lovely relaxing stay at the hotel for a friends wedding. Room was huge and had a Jacuzzi bath which we loved. We had a beautiful breakfast in bed for only £3 extra it was well worth it. Highly recommed. We stayed in room 101.
Staff very freindly and helpfull,evening meal we could not fault bar staff and restaurant excellent service,Breakfast was fab fresh produce cooked to perfection and nice and hot,Rooms were clean and very comfortable with a lovely warm room,we will be stopping again in the future thanks to all staff.
Fab hotel with lovely staff, food exquisite with attention to detail. Avoid room 205 if you are a business traveller, as it doesn't facilitate for this purpose. Poor lighting for desk area, and very low chairs. WiFi is intermittent as well. Outside of that small point, if you are looking for a romantic break, this hotel should tick all the boxes
This hotel is striking from the approach, and has many good points. Value for money, friendly and helpful staff and a certain charm. However, it's a little down at heal. We booked the Superior Room. The room was vast, spotlessly clean and had everything you needed. The furniture is old, the window rattled all night and the bed was awful. I could have put up with this if it were not for the smell within the room and the corridors. It wasn't an unpleasant smell but it wasn't pleasant either, I couldn't make out if it was a damp smell or just and old smell but it was there never the less. It's clear this was once a very grand house and it's a decent hotel and I believe gives fair value for money. I probably wouldn't go back.
We stayed here for a birthday celebration which exceeded our expectations. After staying for a wedding back in 2016 our time was not the best, but have heard better reviews since. We arrived to a quick and easy check in and prosecco in our room which was a lovely touch. The superior room was lovely and traditional, although one chair by the window was one sitting away from falling apart, but another was available. Dinner in The Stables was excellent, and the service was second to none. Breakfast the following day was as expected from our previous visit, condiments are always a lovely touch in cute jars, and pleasantly surprised by the selection of cooked breakfast available. Would definitely recommend for a nice night away. Only downfall is there's not much around apart from Beamish so 1 night to relax is usually enough.
The Hotel is a very charming and grand building, set in beautiful countryside. Reception area was welcoming, check in uncomplicated. However after that I was left very disappointed. After securing a winter saver rate deal on the BW website I was allowed room 104. At best this room would only be suitable for single occupancy and should really only be sold as such. The room was pleasant in its decore, old world charm in keeping with the outside of the building. As stated in other reviews the beds creak, the pillows are limp and the shower cubical was very tight ! As we secured the room for a much needed break away, I had hoped to relax in a room bigger than my kids bedroom at home. Would I go back, sadly no, I was very keen to try the hotel, and expect if a better room had been allocated I would have been happy to return.
We got an overnight stay package as a Christmas present which included a 3 course meal and breakfast. Arrived around 6pm and booked evening meal at 8.30pm. Went for some drinks at around 7.15pm and asked if we could bring dinner forward, staff more than happy with this as there was plenty space in the restaurant. Looked after by a lovely blonde girl (unsure of name) and Paul. Perfect service, and absolutely amazing food, and although not paying on this occasion due to package the meals are very reasonably priced. Rooms, hotel and surroundings are like stepping back in time. Nothing modern but that's what makes it so grand. Everywhere is exceptionally clean and well kept. Breakfast again was delightful. So much choice and staff happy to cater for individual needs. Again looked after by a lovely young girl who's name I didn't get, but please pass on our thanks to her!! Perfect stay, lovely staff, lovely surroundings- will definitely be back! Thankyou so much xxxx
Fascinating historical hall - english prime Minister and the most famous Geordie song! Rooms traditional and large. Restaurant buzzing and good choice of beer and wine at good Price. Staff were perfect. Spent a lot at the fair! yes it Needs some work but enjoy staying in a place with history!
Loved the all experience felt like a princess in a beautiful castle even for just the 1 night we stayed , staff treat you like royalty and we are already looking to stay longer in may, as the all stay from hotel room to the stables resturant was 1st class
Upon arrival I was greeted by the woman on reception, she was really friendly and attentive, I was asked if I had a reservation for the Stables, however i'd already booked before my arrival. I was given the keys to the room my partner and I were staying in. I was given a brief overview of my stay by the receptionist, and was asked if I required anything further such as a wakeup call. I think that the service I received on first arrival was great, and certainly a service you don't receive in other hotels. It definitely was service with a smile! I then made my way upto my room, which was a premier room. First impressions - the room was sublime! The decor might not be to everyone's taste, however I think it is what you'd expect. The room was beautiful and timeless with magnificent oak furniture and 4 post bed. We had a room that had 3 windows and overlooked the fields, it was such a view! I'd definitely recommend staying in this premier room! I thought I'd have a quick test of how comfy the bed was, the bed's comfort is on par with Lumley castle's and I must say it was better than sleeping in my own bed! The bathroom was lovely, it had a fabulous double jacuzzi bath and a big shower! It was exquisite, definitely my favourite part of the room haha! I felt like royalty having a bath. After we had gotten ready, we made our way down to our dinner reservation at the Stables. Upon arrival the stables was pretty full and had a great atmosphere and had plenty of people chatting. It felt like a proper 'Northern' Pub. I loved it! We were sat down and the service was pretty good! Our food arrived along with our drinks. I had the vegetarian option, and it was one of the nicest veggie burgers I've tried - it's a must have! We ofcourse finished our meal off with a bottle of red and a dessert (like any normal person would do). I picked my old time fav - sticky toffee pudding, and boy it didn't disappoint! Overall I really enjoyed the Stables, the food was lovely and we even stayed after to have another bottle of wine and had a chill and chat on the sofas near the bar area. On the morning, we opted for breakfast in bed - as my partner had work in at 9am we opted to have it delivered at 8am, it was prompt and on time! I chose the veggie breakfast and it was delicious - i love the fact that it was handcooked and cooked to order. Really a selling point worth pushing! Loved it. Overall I am very very satisfied with my stay at Beamish Hall and had a great time wining and dining in the Stables!
A really nice setting and a lovely hotel only let down by the very uncomfortable small bed the staff were very attentive the food was excellent and there was plenty of choices all in all a nice relaxing break ideal for visiting the Beamish Museum
I have visited Beamish Hall on two separate occasions, one for the afternoon tea one Sunday and another for the Wedding Showcase Day, where I had breakfast in the Eden Tea room, on both occasions I was delighted with the level of service and quality of food! The high tea was one of the best that I've had in the North East and beats a couple in the area. The woman who served me was a delight, she seemed so knowledgeable about the hotel and could give me a quick overview of the history. I would return to be served by her alone! Customer service at its finest. As for the breakfast, I wanted to take a million photos! It was amazing, there was no grease and it was delicious. It set the scene for a perfect day at the wedding show case!
Check in was excellent on this occasion with very pleasant staff and we were quickly processed, The room was half the size depicted in the picture and much smaller than expected and a little tired in places and one of the hand towels was stained. It was at bedtime that the real problem started. We had booked a room with two single beds because my husband has a fractured arm and is restless. My husband's bed was acceptable comfort wise.. but my bed was quite possibly the worst mattress I have ever "Tried" to sleep on..I pulled back the sheet to look at the cause and noticed that the mattress protector was badly stained. My mattress was so hard and knobbly I had to lay my duvet over it to try to get to sleep. It was a little chilly with just the bedspread over me but it was the fire alarm going off at 04.45 am that really made what little sleep I had managed to get a waste of time. In the morning I checked my husbands mattress protector and not only was it a double on a single bed but it was stained with blood. I went down and explained the problems to the receptionist and asked if I could have a second duvet laid on the mattress and have the towels changed. When we returned later that day our beds were totally remade with clean bedding and a lovely soft duvet on top of my mattress to make it comfortable. We ate at the Stables restaurant that evening and the meal was fabulous. So the first night was a real wash out and the second night much better and although the member of staff on reception sorted out our issues more vigilance by house keeping is required.
First things first, the building is striking, that said the interior isn't. The room, absolutely average as you can get...no heating turned on, they did know we were coming. The bed was a disgrace, creaked and moaned its way through the night. The tv started flashing at 3 am for some reason leading me to believe I had fallen asleep in a nightclub and the furniture was old and missing handles for some reason. The only way I know how to get into a wardrobe is through the door using the said handle. The mattress was a disgrace, the carpets in the corridors are shocking and the dining hall looks like it could do with a lick of paint. The lift should come with pit helmets as you feel you have been whisked back in time and are heading down the mines and not off to dinner. Staff ignored you leaving and returning....not even a goodnight on coming back at 11 pm. How this place has 4 stars is beyond me, it has far too many problems to lose 1 star from perfection. This place could be beautiful but needs huge investment in decor and furniture and plenty of staff training. I would not go back here for the night's sleep that I just had for free let alone the 126 pounds it cost me.
Stayed here for Valentines treat.Booked the Premier Room. There was not enough hot water for the jacuzzi, so could not have a shower or wash before dinner. 2 ceiling lights did not work, bedside lamp didn't work. Room was far too hot and no way to control the temperature. Neither of us slept as bed far too creaky when anyone moved. Would nit stay here again. However restaurant and breakfast was ok.
I was there as part of hosting our business awards. The room was lovely. Food was nice and the staff were great. Lovely location and overall an amazing night. The bar was well staffed for the people we had and they supported all of our needs. Great night.
This is a second time we have stayed at this beautiful hotel. Everything about this hotel is fantastic from food to rooms to staff. We stayed in a premier room on a bed breakfast and afternoon tea basis which I would highly recommend.
Great hotel. Stayed in a premier room with jacuzzi. Service was great. Stables restaurant lovely and breakfast in bed finished off a perfect romantic night away. Would definitely stay again and recommend to anyone
Overall a good stay.One or two things could have been done better but would use again when staying in the area. We usually stay at Durham radisson when visiting relatives locally but may occasionally switch now.Beamish is very different an old historical building with the associated problems which come with this
Having bagged a room rate of £45 I should not have been expecting wonderful... The reception is so dull and small that it could actually be missed. Check in was swift, but we were given no check out details. When we did check out we weren't asked if we had enjoyed our stay. The room can best be described as an old box. It was clean but very disappointing in size and decor. Bed was relatively comfortable but creaked a lot and the pillows were limp. General areas are very tired looking, with worn carpets and tatty paintwork. We did not have our evening meal in the hotel. We had breakfast in the Eden room which quite honestly is tragic looking. Major damp issues on one huge wall from floor to ceiling, drab swags and tails and the ugliest chairs I've ever seen. The food was ok; poached egg not good. Service was alright.
Pleasantly surprised by the quality of the service, value for money and relaxing environment. Had a lovely room and a fantastic meal in The Stables restaurant. The staff were very attentive and friendly. Will definitely head back there soon.
We stayed overnight expecting it to be quiet as it was a Sunday to be fair ,but it gave us an enjoyable rest full time. The building is full of character and is listed so you have to expect it to reflect this! The room was massive and very warm the stables resturant had good food and beers and the grounds are great for walkers but we had loads of snow but this did enhance our stay to a degree. The staff were very friendly service was great, overall a great stopover which we will try again on a busier night must have another breakfast here !! And also a few pints of their own beamish ales many thanks indeed CJ
Beautiful hotel in beautiful surroundings. We both love period buildings and furniture so really enjoy staying here, we have visited many times. The bedrooms and bathrooms are cleaned to a very high standard. The staff are so helpful and friendly and the food in The Stables Restaurant is varied, tasty and reasonably priced. We stayed last week for an early Birthday treat and had a lovely meal on the evening in The Stables served by two lovely staff members. Followed by a good nights sleep in our Delux room overlooking the wonderful gardens at the front of the hotel with window seats to enjoy the view and the snow the next morning. The breakfast staff are very friendly, there is lots to chose from we opted for poached eggs and kippers which were gorgeous. We were made to feel welcome and valued during our stay at Beamish Hall. Thank you everyone!
We stayed here in the summer to visit the Beamish Museum and had a lovely experience, so we thought we would have another visit to finish the tour of the museum. Just as good this time, restaurant is great, staff are really friendly, we were well looked after and nothing was too much trouble. Another trip to here in the planning so we can finally see all the museum....
Booked our stay as part of their black Friday Facebook offer £45.00 for the night room only though later I noted that the Best western website did have a twixmas offer on and we could have stayed the night even cheaper for only £40.00!! Amazing prices to be able to stay in such a beautiful place I guess we hit lucky this time. We were given a lovely little room on the second floor over looking the gardens it was lovely & clean, warm & cosy. There was still & sparkling bottled water, local Ringtons tea's, coffee & biscuits & lovely smelling bath products. We didn't book a table in the restaurant or add on the breakfast we just stayed in the room until we left the next day. Lovely & relaxing stay for us. Friendly welcome & good bye from the lovely lady who checked us in and out. (I think her name was Sarah) We would love to return sometime for another stay but next time we will book a table in the restaurant & stay for breakfast.
Visited here for afternoon tea with friends. We had vouchers which we had received as Gifts at Christmas. The Hotel is tucked away down a country road beside the Museum and Next to Golf Course,although it was a cold and windy day the entrance into the Hotel was nice and warm. As soon as you enter you realise there is a lot of character in the building. We were welcomed by a lovely pleasant lady on reception and shown upstairs to the area Room and met here again by another very pleasant lady and shown to our table and the menu was explained to us. There was a lovely choice of sandwiches with crops and salad leaves,scones,jam and cream and a lovely selection of cakes,coffee and tea was plentiful with waitresses on hand to replenish the pots.First class,although in need of work to be done to the building it is a very worthy interesting place to visit with a very nice warm homely atmosphere,
Huge room and incredibly clean - we upgraded slightly from basic double. Would have liked a bigger bed and slightly better shower but it was comfortable, not too hot (always a bonus) and the staff at check in were absolutely great. Winter festival itself was really good fun. Breakfast was 5 stars - food amazing and service was, again, faultless. They need to get the breakfast room and corridors decorated though. Very dated and shabby walls spoil it for the staff who work very hard to make stays enjoyable and relaxing.
Beamish Hall is convenient for lots of nearby attractions. The lovely old building is furnished in a traditional, very comfortable style. We stayed during a very cold few days in January and the hotel was lovely and warm throughout. Rooms are very clean and comfortable with traditional furnishings. Staff are very friendly and helpful. Breakfast is excellent with lots of choice and lovely staff in the dining room. The highlight of our stay was the dining room in the Stable Restaurant which has lots of atmosphere and serves excellent food. The menu offers plenty of choice at a reasonable cost. The hotel has it's own microbrewery and serves its own beer in the restaurant. Delicious !! The hotel stands in extensive grounds which are well worth exploring. I would highly recommend this hotel. Thank you Best Western for an excellent stay.
Had an overnight stay for my husbands birthday as we have previously, did the brewery tour with tastings, they do great real ale, had the best meal ever in Stables restaurant & bar, and a good breakfast, the staff are really friendly the room comfortable and quiet, lovely location right next to Beamish Museum.
Booked a non-refundable 4 poster premium room for anniversary in December but sadly lost mother-in-law suddenly 2 days before. Hotel were very accommodating and allowed us to move booking to January. My wife and I had stayed in this room 7 years ago on our first weekend away, the room still has its antique charm and great views. Upon arrival in the room we had a complimentary bottle of fizz, a nice touch. However, the room itself wasn't particularly clean with a hair on the dressing table, a couple of marks on the throw over the bed and a long line of what looks like melted chocolate down the outside of the hand basin. By this point my wife and I just wanted to relax after a difficult month so didn't bother calling reception straight away and decided to inform them in the morning. Finally, the rooms are really warm, I had to sleep on top of the duvet with the fan on! Would we visit again? Possibly, the staff are really friendly and the food from stables restaurant was good. However, rooms are a little on the expensive side for what you get.
Attended the new year gala event and stayed overnight .Although our deluxe room was very good the over all quality of the building was variable with the Eden room where we had breakfast showing significant water damage and damp .However the new year gala event was great with excellent food ,entertainment and service the fireworks were particularly impressive .One minor issue was the lack of seating all the sofa and chairs had been removed presumably to give more space but instead there were to few places to sit .However it was an excellent night and we would go again
4 of us enjoyed our meal here, though the Hotel lacks atmosphere, and the Dining area and bar were cold.The atmosphere was good and bustly however. The brewery tour was very good and informative, and the beer we bought - in casks -- really tasty. Worth the visit for that alone
Room 100 (Lily) is a surprisingly large room on the first floor with a lovely modern bathroom with two sinks, a huge shower, a high-level toilet, and a chandelier lit roll-top bath. The bathroom is the highlight of this room. Unfortunately there was not much shelf space in the bathroom, nor in the room itself. We were surprised to find there were no curtains in the room, only wooden shutters - which didn't shut tightly. It would be difficult for an older or mobility impaired person to close these. The room is immediately at the top of the stairs above the entrance hall and looks out over the front door - so there's noise from late-night arrivals and from the reception desk itself. And with the Breakfast room just along the corridor, there's a lot of footfall past the door in the morning. During our stay a taxi arrived at 00.45 and staff were talking noisily at reception until I went down to complain at 01.30am. This room would be ideally suited to the hearing impaired. For our second night we were moved to room 103, a large room with a jacuzzi bath and shower, low level toilet and sink, and a cleaner carpet. This room was extremely warm, with no way to control the heating because the radiators are boxed in. Even with the window open we had an extremely uncomfortable night. Mentioning this in the morning, apparently it's a "known issue", though we weren't advised of this before taking the room.
My husband and I booked lunch at the Hall having been there in 2017, it is in a beautiful setting, the dinning room was decorated with Christmas tree and fabulous decorations, the staff were welcoming and very attentive, unfortunately that is the end of what should have been a wonderful visit, we were booked in for the 2pm sitting our starters arrived around 3pm, they were very acceptable as we were quite hungry by then, after another longish wait the main course arrived, it proved to be totally unedibile, my plate was missing the Yorkshire pudding altogether, the sprouts were a strange shade of green and my fork could not penetrate the skin, the turkey was dry and curled at the edges, the other vegetables were under cooked, the only edible food was the mashed and roast potatos, and then the trio of chocolate dessert came with not a lot of chocolate, the staff then brought in the sugar and a jug which held milk not cream for the coffee, this is where we got up and left the room in disgust, we spoke to the man who appeared to be in charge and explained why we're leaving and he apologised but it was to little to late, there were others who had spoken to him apart from us, the chefs and kitchen staff need to be retrained, this was our expensive treat and ruined by dreadfully cooked food, we will not be returning.
Stayed at Beamish Hall for 2 nights on a superbreak hotel staff were very courteous and friendly. Bar staff and resturaunt staff in The Stables were exceptional. Accommodation clean and comfortable certainly enjoyed our stay. Golf course 1st class
We have stayed here 2 years ago, just before Christmas and it was really lovely. The food in the stables restaurant had been of a very high standard. So this year we booked an overnight stay with friends between Christmas and New Year. The hotel is stunning, very grand and looks lovely with all the christmas decorations up. Our rooms were spacious, warm, comfy and clean. Couldn't ask for more. The evening meal this time was a huge disappointment. I have a degree in hospitality management, so understand the pressures of a kitchen/restaurant well. I don't like giving negative reviews but things here really do need improving here. The stables menu choices were very poor. Nothing nearly as tempting as two years previous. Starters, My friend had the Asian beef salad. There was nothing really Asian about it. We would have expected an Asian dressing (fish sauce, soy, chilli, garlic etc). Beef was nondescript. We have travelled a lot round Asia so know a bit about Asian cooking. The French Pate, was rather more of a chicken Terrine not a pate. Tomato Tart was very pleasant. Mains The portion control between dishes was different, the person eating the duck got considerably less than people eating steak or chicken. They said the duck was nice enough though. Myself and partner both had the Chicken in red wine Jus, garlic mash, with wild mushrooms and savoy cabbage. The “Jus” was literally instant gravy, no red wine reduction at all, no roast Garlic in the mash, no savoy cabbage, and about 2 wild mushrooms. We hardly ate any at all. We spoke to the Manager Paul D, who was very pleasant and understanding. He offered us another meal and had the two mains taken off the bill. We declined the other meals and ordered cheese and biscuits. This took an absolute age to be served but was nice enough when it did arrive. This experience was the opposite of our previous time here. Something definitely changed. Maybe the chef was on holiday between Christmas and new year and somebody with less experience was cooking?? Breakfast, like our previous stay was superb, really very good indeed. All very well presented, wonderful selection of fruit and juices, the hot food was cooked to order, and lovely staff. Perfect all round! We were so disappointed with the evening meal experience, as it is a magical hotel to stay at over christmas time. I can only hope the Hotel Manager reads this and rectifies the restaurant situation, and gets it back to the former high standard.
Wow what can I say! Myself, my sister and mother visited on the 23rd December for afternoon tea and carols and from the moment we stepped through the front door to the minute we left we were thoroughly impressed. We were met by a lovely lady who took us through where we needed to be then met by the most attentive waiting staff who were brilliant. The food, atmosphere, carols and string quartet were just amazing. We were so impressed and just felt so looked after. This was a belated Mother's Day present for my Mam and we will definitely be back. Well done to you all! Fantastic.
After two months of travelling through the UK and Europe, this was to be the highlight of our trip before returning to Australia. Impressive on the outside - dreadfully shabby and ordinary inside. Dreadful service and dispute about payment (which was proved to be correct on my part from my bank) and then I was confronted again about it when I arrived even though an email to me prior after several weeks of dispute confirmed that I was correct before we left and it has not improved. Marked mirror, badly chipped and worn furniture, dirty marks on the carpets, four tissues left in a supermarket box, no power sockets in the bathroom. We have stayed in hotels, on ships, in pubs and this is the worst establishment so far and with the exception of one hotel in Budapest this was the most expensive. I would recommend that no one stay here if they are expecting a five star experience or indeed a four star one. If I had not paid in full I would go directly to Heathrow and go home.
Went for an overnight stay to do some Xmas shopping in the area. The first room we were allocated was disappointing as the decor was tired and the furniture was a bit battered. Fortunately we got a room change , and the second room was much more to our liking. Don't expect perfection with the rooms, but it has character. That's the negative, the positive was the food quality and the staff. The food in particular was excellent both at night and breakfast. The Micro brewery was nicely presented ,and the beer tasting a nice touch. So all in all from a dodgy start we had a very enjoyable stay.
Booked a night away for the fireworks on 5th November, as it was my birthday and the 3rd had been our wedding anniversary too. So we thought a meal out and fireworks would go down a treat Our first room,( 212) right at the back of the bar where they were recycling bottles and rolling barrels about .not only that but workmen working outside our window with a petrol stihlsaw that prompted us to be asked to be moved. Bearing in mind we were there to relax and enjoy. The second room we were happy with so headed out for a walk then to the restaurant. Stables, food was ok but not all that, but wasn't expensive however did get charged for monkfish that I did order but later told there wasn't any, ordered something else yet still got charged for monkfish. Fortunately I spotted the mistake, and it was amended. The Fireworks was part of the reason why we booked as thought it would be a lovely experience for my birthday. The fireworks display itself was great, but the rest of the organisation outside on the night, was a sham. There was lots of feedback about this very issue on social media shortly afterwards and so they ( the hotel) are fully aware of that. We weren't even able to enjoy the lovely big fire because of countless people , non residents flooding the hotel . Back to our room and to sleep, until we realised the toilet/plumbing was making a horrendous noise. Its sounded as if the toilet was flushing even six seconds. We informed reception of the problem, but by the time someone came up the room the toilet had quietened down. But were informed if we need to change room, there was one room kept for us. We went back to sleep, but before too long we needed that room due to the horrific noise again. So , get dressed and packed we headed to our third room,... going here and there we finally there to a...... : TWIN BEDS room, we didn't didn't take this room. Its not what I wanted for our celebration and a real lack of thought from Beamish Hall. This is now 11.35 pm ! We headed to reception very tired and upset. My husband ask if the hotel could pay for us to go home via a taxi as we were upset , at the end of our tether and quite understandably didn't want to be there anymore. If we hadn't enjoyed a couple of beers with our meal we would of drove home to our own bed,... thats how we felt . We would have come back for the car in the morning . So fourth room. A double room, but didn't sleep too well and certainly not in the room long enough to even use The bathroom !!! By then with all the upset , I suffered indigestion. So due the the lack of sleep , the next day we headed home .instead of our plans to head to Durham and enjoy the day, we simply went home. All I wanted was one night away in the deluxe room with my husband to enjoy our celebrations. It all has fell very short of our expectations and the hotels usual standards . We have this fact in writing from beamish hall manager , ( Alex tocu) This should of not happened in the FIRST PLACE. Especially a complaint as long lasting and complex as this. All in one night ! To make a customer upset as this, was not handled at all well and cant help but feel the manager, and Best Western Hotels customer service has trivialising my grievance. A apology is not enough,.. not after such a farcical stay.
We stayed for 2 nights to visit the nearby Beamish Museum. The building is impressive and set in attractive parkland. Our room was warm and comfortable and we have never seen a more than adequate bathroom in such a small space. The breakfasts are excellent and served in a lovely room. One of our nights was very wet so having to go outside to get to the Stables Restaurant was a bit of a pain but umbrellas were available. We enjoyed our two evening meals a good selection of red and white wine is available but only two roses. On our second night there was a large party in one of the reception suits and we were not disturbed in any way. We would certainly stay again if in the area. If you are a bear drinker don't miss the brewery tour and tasting.
My Husband and I recently stayed at this Hotel. We were given a two night stay with a Hotel Voucher. We enjoyed our stay, it was very pleasant. We had room 108 not very large but comfortable all the same, but no mini safe. The bathroom was beautiful. The Grandeur of the reception area is a bit misleading, The corridors are a bit tired and worn in places and even threadbare carpet in places. The breakfast room was elegant and very large. The breakfast was lovely pleasantly served with your choice. All in all a very large country house and exceptionally quite when we were there, The staff were very kind and helpful. It is a very remote hotel in beautiful grounds so transport is essential
We stayed here for one night and our room was a very good size and exceptionally clean. We loved it so much that we asked to stay for a second night and with the help of the lovely receptionist Julie we were able to do so. Breakfast was really good and the dining room staff very friendly. We will certainly stay here again when in the area.
An impressive building, but we were greeted by a cold bedroom on a wet November afternoon. We booked a twin room, but our initial room had a small double bed. To be fair we were given another room without hesitation. This had 2 small electric heaters, one not working. It took an age to generate any warmth in the room. We had a nice meal in the Stables and breakfast was good. I think on future trips we will choose a more modern hotel.
On arriving the xmas fare was on so very busy which was ok, we got sorted at reception and our room looked spacious and comfortable and clean. We booked the Stables restaurant which was a let down its a big space but only has a open fire to heat the place which was just smouldering so was very cold. The staff did not seem interested so a couple of guests attempted to get it going. In fact the staff where pretty useless we had to keep asking them to take our order or to remove our used plates, and the whole process seemed to take forever, also when ordering desert only one was brought even though we ordered two, I gave up and said forget it I would only have had to wait another hour probably and it was to cold. The only plus was when the food came it was very nice. Our night sleep was not very good the double bed was very small and the bathroom tap was constantly dripping, also you could hear everything from the adjoining room so poor insulation. Breakfast was very good and the staff excellent, maybe they should teach the Stables staff a thing or two. We found out later that you can get a discount voucher from reception for Beamish museum we mentioned we where going there but nothing was said, maybe it was because we had complained about the restaurant and room. All in all this could be a fantastic hotel with just a few improvements to make your stay a special one.
Stayed here overnight for a wedding recently. Lovely location but the room we were allocated was very old, I understand it's an old building but the walls were peeling, windows cracked, carpets torn. The was huge which was ideal for me, my husband and our toddler but it was very noisy. The windows rattled and the noise from people running around in the corridors during the night echoed into our room. Breakfast was nice but limited selection. Wouldn't choose to stay here again unless it was for an occasion.
Went to the Christmas market to find nothing interesting. Admission was £4 per person unless under 5...what a joke! The parking was horrible as we parked on grass which was wet and muddy. The stalls were stuff that can be bought anywhere else. It was like sheep in there. I still cannot get over the fact it was a £4 admission fee its absolutely ridiculous! Will certainly not be attending ever again. I recommend no one to attend that pile of poo, you will regret going as we did!
same price as 2017 and still just as good, nay better. we spent a few hours there today and there were some exceptionally good stalls, selling very good produce. there was a full range of Christmas ideas and goods, a great food hall in the marquee. this is a very popular Xmas fayre so get there early and its wirth the drive to get there. the hotel i dont know about as we were just there for the fayre.
We had to switch rooms because the mattress was so thin. There were no box springs under the mattress. The carpet was old in the room and throughout the hotel. The lobby had 5-6 tacky leather sofas. Victorian furniture does have to mean ripped fabric or broken chairs.
Stayed one night after attending an amazing wedding. A problem in our room was delt with promptly and efficiently late at night. Room small but clean and tidy, en suite good size clean and plenty of shelf space to accommodate toiletries. A lovely venue to hold a wedding, chapel beautiful, wedding breakfast room so beautiful decorated by hotel staff with decorations made by brides mother. Staff so attentive, polite nothing too much trouble. Breakfast was very nice but some staff need a little more training we where seated but not told how it worked, no menu on table when waitress came to take order and I asked what was a available I nearly had menu put in my lap no time to digest as she stood over me. Luckily we are used to bed& breakfast & hotels so know proceeder. Breakfast was very nice but on getting up to go for pastry waitress was ready to clear our table very strange. I watched other staff greeting people and giving them how it all ran. Over all a lovely stay.
Bit like staying in a stately home that's gone a bit into its autumn.Terrific atmosphere with great breakfasting room. Good dinner location and meal in the stables. Looks like it makes its living from posh weddings and conferences. It appears that the building was the creation of Bobby Shaftoe. The delightful extension where the dining room sits is the gift to his fiance which he promised when he came back. Everybody could sing " Bobby Shaftoe's Gone to Sea with Silver Buckles on his Knee" but nobody could tell us the real story of Bobby Shaftoe. There's a garden centre, a tree adventure, and nice walks in the grounds. It's a bit pricey for what you get. Our room - two single beds - was too small to be realistic. But then we had booked at a time when parents and students were clamouring for tickets for the graduation ceremonies at Durham.
Attended a wedding which was stunning. The room was beautifully decorated service excellent , waiting staff fantastic but food mediocre. Stayed afterwards in a premier room which although very clean was dated and in huge need of a makeover. Bathroom very tired , mould on tiles , broken toilet didn't flush properly. Bath tap head fell off. Duty manager very helpful and refunded half our stay. Assured me there is a programme of improvement underway. Certainly needs it. Stables bar it's good have visited several times. Will certainly return to Beamish but hopefully it will have been done up by then
My friend and I had afternoon tea here recently. The staff are very attentive and a credit to the hotel however the Eden Room itself could do with a makeover. Its such a beautiful room with a lovely outlook however it needs a good lick of paint! It looks like there have been a few leaks in the ceiling and the paint work is yellow, not a great look for such a grand room. That aside the tea itself was plentiful with a good range of sandwiches, cheese and fruit scones with jam and cream (both very nice) and fancies. Choice of tea or Coffee. Afternoon tea is such a popular 'thing' now and I think if they just invested a little time and money on the room they would have a lot more returning guests. Otherwise a nice experience in a beautiful setting.
Just spent 1 night in this lovely hotel, rooms are small but comfortable, had good meal in stables but had to mention to staff that a bottle of red wine shouldn't be freezing cold. Great cooked breakfast in the hotel. Don't forgot to ask at reception for vouchers to go into Beamish Museum , get 25% discount
My wife and i stayed here for two nights for a family wedding. This old mansion house is an excellent wedding venue with lots of character and plenty of reception rooms for the 80 or so guests. Four rooms were used for this wedding but there are were more, Note there was only the one wedding on the day, I think there can be more sometimes and then the rooms are split up. The main meal was excellent with an excellent level of services. Two other snacks were served which were good.. The main reception was in the Winter Gardens room which is elegant and spacious. Our room (216) was a higher priced option and was large and comfortable. The bathroom was large with a shower over a bath. The furnishings were old fashioned which would probably appeal to some. The lighting was dim. The room was warm and clean but not perhaps as good as you might expect for the price. One important point to note that if you have difficulty with walking and stairs you should mention this when booking. Our room was a long, long way from reception and stairs were involved even if the lift was used. There is a large carpark with lots of puddles and mud.
This is a proper country hall hotel, and has a lovely façade to it at the front. We stayed for the one night in a Deluxe Room on the ground floor, which was first-rate. The bathroom was very spacious, and I mean very. The shower practically had it's own annexe. Ok, slight exaggeration, but the bathroom was very palatial. We had dinner in The stables here, and it was excellent. Great feel to the place and really good food. Also an amazing choice of beers brewed right on the premises. It benefits from a really nice courtyard as well, which would be a lovely place to sit in the summer. A bit too chilly and late in the day for us to do that, so we stayed in the warm. Breakfast was taken in the hotel itself and was up to the same high standard, and was cooked to order. The location is outstanding given its close proximity to Beamish Museum, so this hotel should be on your short list if a visit to the museum is in your itinerary. We will definitely be visiting again. Next time we will be making time for a tour of the micro brewery onsite.
Lovely restaurant with great ambiance in beautiful setting . Efficient service provided by friendly staff . Generous portions of very tasty food beautifully presented . Value for money Well worth a visit
Started off the night arriving on Beamish Halls grounds which as expected are imposing as much as they are impressive. There's no doubting this place has seen some luxury and parties throughout its life. After checking in via comical scenes trying to find our booking details (our fault), the manager working reception was perfectly polite and helpful without going over the top as they often do in these establishments. We got settled in our room which as we were only going to see very little of it was a classic double. As others have said, these rooms are small but still include everything needed. Only one issue but I'll get onto that later. Next up was Terror in the trees which the missus was scared of as could be expected. I had my reservations about how scary it would be and one safety talk later had it confirmed that this could not be truely interactive due to the uks excessive safety regs, again not beamish' fault. It was fun none the less but more of a laugh than anything else. Drinks and a meal in the stables followed. Whilst I started with a soup of the day which was nice, my other half started with garlic bread with a odd dark yellow cheese which brought back flashbacks of the garlic bread found at Hucks (Centerparcs whinfell) but thankfully tasted much nicer. I went for Barbary duck for main which whilst it looked the part was unfortunately overdone and not entirely packing flavour. The missus went for fish and chips which was nicely done but the portion sizes was astronomical in that it could have easily fed us both. Deserts were a similar story, being nice enough but lacking a certain something or that finishing touch. The kitchen there seems to have presentation sorted but just needs that little bit more to take it from nice to lush. This is made more palatable by the fact the place is very well priced considering the hotel it's attached to. My only real critism of the stay comes from the sleep itself. The room was mega warm considering the temperature outside and this was compounded by a bed with a broken mattress. That thing must have seen some serious action since it was fitted !. It was clean though thankfully, so only the springs were evidence of this. All in all, good stay, good food and a good night apart from the sleep itself. 4 out of 5
Following a really good day out at the Beamish Museum we checked into the Beamish Hall Hotel. The reception area was a rather lacking in atmosphere. Even though it was a cold windy Autumn evening in the north east of England the log fires at either side were unlit. The receptionist was very pleasant and helpful. Having looked at a couple of the standard double rooms we settled on a larger twin on the ground floor, much more agreeable. Comfortable beds and good sized en-suite. The dining room was short walk from the bedroom, very pleasant with good atmosphere, however rather on the cool side for the time of year. The log burner in the bar area wasn't lit. The service was excellent and the food was of a very good standard, well presented and good sized portions. The breakfast, served in the hotel dining room upstairs was cooked to order, there was also a good choice of continental items. Overall a good stopover after a long day at the Beamish Museum.
This is our 2nd visit to this hotel as we enjoyed it so much last time we decided to return. We got a good deal through Itison which included a tour of the micro brewery, evening meal, breakfast and late checkout. I'd like to send my thanks to the chef in the stables restaurant as like our last visit the food was amazing! My husband had the fish and chips and said it was the nicest fish he had ever tasted. I had the roast beef and Yorkshire pudding. The beef was lovely and tender and the Yorkshire pudding was the biggest I'd ever seen! Hubby had to help me out with that! We finished our visit with a trip to the Beamish Museum which was two minutes away from the hotel by car. This was very enjoyable, it was like stepping back in time! Again thank you to the hotel as they gave us vouchers for the Beamish Museum which entitled us to 25% off the entrance fee. All in all a lovely night away. We will definitely return.
I booked this because I got a good deal. I will be back because it is superb! I couldn't believe how gorgeous the place was. The public rooms are a delight to see. And the grounds are huge. Our room, a “classic double” was small, but beautifully furnished with antique style furniture. The bathroom was modern and had nice toiletries and lovely big fluffy towels. We had dinner in the Stables restaurant, which is informal, and provides good food, generous helpings and excellent service. Breakfast was in the Eden room - a fabulous dining room. There was a buffet for continental breakfast, but cooked items were done to order. Again everything was delicious. It felt like we'd stepped back in time and were guests at somewhere like Downton Abbry. I can't wait to return.
My wife and myself stayed one night during visit to the area . Great view from our room and staff were very helpful. we had dinner in the restaurant which we both agreed was average. Only fault was the lift which was shall we say 'interesting'
Stayed here on Sunday night with an Itison deal. Great value for money. Nice bedroom and bathroom with lovelies over the garden. Very good breakfast and efficient service. Quality products used. There is a restaurant and bar but this is in the courtyard as the bar in the main house only opens for weddings and functions. Nice little micro brewery that yo can take a tour of. Nice main house but needs a bit of TLC and upgrading.
I was invited to a wedding last weekend so my partner and I decided to stay the night, even though it was 15 minutes away from home. After the ceremony was over, the guests were waiting in the hallway for the 3 course meal to start. The staff had to wheel the chairs into the dining room by squeezing through the guests (extremely unprofessional). The hotel didn't allow external caterers for the wedding, so they were in charge of the food. The 3 course lunch was extremely average. Once that was over. we went to check in to our rooms when we noticed there were no lifts. The evening buffet was pretty bad (sandwiches and frozen pizzas) but the worst thing was that it was served in a different room! Guests had to leave the room, walk across the hallway, past the toilets and bar area to get their food and take it back to the main room. Finally it was time for bed. The room was freezing, the beds were tiny (small doubles) and to top it all off there was a fault with the fire alarms so they went off 4 times during the night! Not a great experience, especially considering the price of the rooms. You would think that for a wedding venue they would actually specialize in weddings!
Stayed 1 night before going to Beamish museum, room was clean and tidy, comfortable bed.....but not a very welcoming hotel, room was a long way from reception with not very good directions. The pub/restaurant is outside, luckily it wasn't raining! Variety of food but ours was cold....lovely wine selection.
A fascinating building to stay in, matched by the style of the accommodation throughout plus lovely woodlands. A really comfortable and relaxing experience, with enjoyable food in The Stables Restaurant. Next time we may well upgrade to the Charron Apartment.
My mum and I stayed in this beautiful hall for a treat for her birthday. The surroundings are gorgeous the building was fantastic. A bottle of fizz was left in the room for us on arrival. The staff couldn't be any friendlier. The rooms were lovely warm, clean and comfortable. We dined in the stables last night and the meal was beautiful staff were also very friendly too. Breakfast was delicious. We then went on to beamish museum with the tickets as part of the package. I have never seen mum so happy taking a trip down memory lane. What an amazing experience she will never forget. Thanks for a wonderful stay. We no doubt will return.
Impressive hotel in its own grounds. We had upgrade for our room which was comfortable with a lovely clean bathroom/shower (room cleaned every day). Greeted with a bottle of bubbly which was a nice touch. Antique furniture which was fitting for the hotel and can say bed comfortable. Choice of breakfasts always served hot (not self service) and as much as you like. Service always efficient with a smile. Meals in the Stables Bar also good and again staff very friendly. Good location with links to main roads to Durham and Newcastle etc. Local pub grub also very good. Beamish Museum near the hotel an excellent tourist attraction. All in all a good stay. Hotel probably needs a bit of TLC but didn't stop us having a very pleasant stay. We loved it!
My partner and I decided to stay at this hotel for a lovely 2 night stay to celebrate our anniversary. Pro's - The staff were lovely, the rooms were spacious, the food in The Stables was lovely also. Views were stunning and it was very peaceful. Cons. - Drinks were a bit pricey, Phone signal was shocking but not down to the hotel so I guess they would have decent Wi-Fi. wrong. signal was shocking throughout the place. bed mattress was noisy and every time you moved on it .boom. not 4* in my eyes. Dining area has damp in the walls. off putting but I'm sure I am not the only one to notice this..
Family wedding and the food from here was outstanding silver service. Wedding was fantastic too. We paid extra for nicer rooms so we're not in basic rooms and none of us within our party were impressed by the rooms at all. Not 4* accommodation. Breakfast was nice next day but drinks very expensive there
Stayed here to attend a wedding in the area. Beautiful grounds & building. Our room was very pleasant & staff helpful. Whilst reference is made to the onsite facilities of adventure play area, garden centre etc we were ill prepared for their proximity to the hotel. There is no bar in the hotel despite in house literature stating otherwise. The on site pub was the only location for drinks/food. Again, quite a nice building with outdoor seating. Being school Holidays it was extremely busy. If you're seeking a quiet escape this may not be the place for you although it may be different at other times of the year.
We booked the Beamish Hall hotel for a night as they were offering a deal with tickets for Beamish Museum included but after reading some of the reviews on here we started to worry. However, we were pleasantly surprised. The hotel is set in lovely grounds and is beautiful to look at from the outside. Inside is nice too with all the decoration and furnishing in keeping for the period of the property. Yes, it's a bit tired looking in places but it's spotlessly clean. Our room was a standard double overlooking the gardens to the front of the hotel. It was quiet, clean and comfortable. All the staff we encountered were extremely friendly and helpful, especially on the front desk. The breakfast was tasty, a nice cooked breakfast and there was the usual selection of cereals, pastries, fruit and juice. All in all we really enjoyed our stay.
Stayed for 2 nights August Bank Holiday in a Premier room. Positives: Massive room. Massive bathroom. Lovely staff. Excellent draught beers from the on-site micro-brewery. 25% discount voucher available for entry to the Beamish Museum. Negatives: Like a lot of hotels, this place is dominated by weddings taking place. There was one on both days we were there, and the fall-out from this for our visit was that on the Saturday the room adjoining ours was "party central" for the wedding guests in the period between the afternoon and evening events with a lot of noise and countless comings and goings. On the Sunday, on our return to the hotel, a visit to the Stables Bar found a group of paralytic guests from the Saturday wedding still on site. I was surprised to find them being served drinks when they were obviously very drunk at 4pm which I would not expect at a 4* hotel. Not a good advert for the place at all and it was not just me that noticed and commented on it so it may be wise to police this side of the business a bit closer. Is a few quid in the till worth upsetting all the other paying customers? I don't think so. With the woodland walk and the Beamish Wild venue + the Stables restaurant this hotel seem to be a day out destination for local people which makes the bar very busy. The place would be better with a residents' bar in the hotel but that appears to be solely for the weddings. Our bathroom roof leaked which seems to be a problem in several parts of the building judging by the watermarks here and there. The Stables Restaurant is OK but, again, not what I expected at a 4* hotel; it falls in with their concept of a multi-purpose venue that this hotel and assorted attractions aspires to be, but, in my opinion this is detrimental to the "standard hotel guest". Wouldn't rush back. The weddings are what put me off but obviously it's what keeps the place going, not our two-night stay.
Really nice old house and grounds. Typically of a building which has been added to over the centuries, inside is a bit of a maze. But you soon get the hang of it. Good breakfast and very good food in Stables restaurant. Pleasant staff and even a microbrewery on site.
Stayed for 2 nights. On both nights there was a wedding. 1st afternoon /night guess at the wedding that were staying in the room next to us were very lively and noisy to say the least it sounded and looked like they were holding the wedding in the room. 2nd afternoon/evening guests from the wedding on the 1st evening were in the stables bar clearly they had had far too much to drink but out of fairness at about 4pm they were told they couldn't have any more to drink but this should have been done much earlier because most hotel guests had had enough of them being so noisy. The guest at the wedding that day were equally as noisy after the wedding into the early hours of the morning outside the hotel. Now why I don't think it qualifies for a 4* rating. There is no restaurant for dinner you have to use the Stables bar in a barn at the back of the hotel. Which you have to go out side to in the pouring rainto and it was just bar food. It was nice food but a little on the cool side. The restaurant staff were very good and the restaurant part was clean. The stables bar was very busy from out side customers so getting a seat for a drink was difficult and tables didn't get cleared quickly enough when a table came free. Toilets were bad quite dirty. The staff at bar were very good. Our room We booked a premier room although nice the bed was small and very soft. The bed was a 4 poster and a little dusty around the top but apart from that it was very clean. The bathroom was fab. Both the room and bathroom were very large. The carpets around the hotel need replacing very worn and dirty. The breakfast restaurant. The food was very nice and plenty of choice. The staff were lovely apart from 1 who took our order on both days. She was a bit forcefull at getting you to order your breakfast she didn't like the idea of you having your cereal and fruit before ordering your hot breakfast. On our 1 st morning when we said we wanted our cereal 1st she said that pwe would have finished before it arrive. No it arrived when I was still eating my cereal. On our 2 nd morning she wanted to do the same I said no I wanted my cereal before ordering because the day before our breakfast came too early she didn't like but did go away to leave us to get our cereal but came back for our order whilst I was eating my cereal. There is no bar in the hotel unless you are at a wedding. Just the stables bar out side at the back of the hotel. We did have a lovey weekend and would return if they opened a restaurant and bar in the hotel.
Stayed here in June with my wife. Booked in for 3 nights but enjoyed it so much stayed for a 4th night. Impressive grounds and interior. Had a slight issue with our room on the first night but quickly resolved by the efficient reception staff. Room was excellent, breakfast was cooked to order, staff very pleasant. There is a brewery on site selling there own brands of beer and lager but you can also purchase the more well known brands. We ate every night at the stables restaurant and enjoyed the food every time. Normally hotel prices force you to look elsewhere but the cost here was reasonable so we didn't bother. Would highly recommend this hotel if visiting Durham.
Our daughter and son in law booked this for us as an anniversary present. The building is lovely and so are the surroundings and, given its age, it has faired very well, though some updating here and there is needed. The staff could not be faulted, they were pleasant and helpful. My husband has mobility issues and we were directed to the lift and advised of where access would be best help was offered. Our room, (101), there were jokes about the room number, was a double aspect room and more than adequate in size. Could do with having a little table and armchairs to look out on the gardens and to sit to have coffee etc. The tea and coffee supplied was good quality, Ringtons, which is local to the area so looks like they support local businesses. There was a fan, iron and board and a good hairdryer all in the wardrobe and the information brochure was good once we found it. Suggestion that this should be on top of the dresser or on the bed also instruction on where to find the dryer/fan etc which was, as mentioned, in the wardrobe. The en suite was clean, modern, with a spa bath and good shower. Robes a little too small but I am built on the larger side, these were soft and luxurious. The toiletries in the bathroom were nice as well. The bed was a little too high to get into easily and suggestion that there should be a little foot stool to assist here. We arrived very early so we could walk round the site and had planned on having a light snack with a booking in the restaurant for the evening. Our anniversary was on Sunday but we were not aware that they do only Sunday dinners all day. If we had we possibly would have had either Sunday lunch at lunchtime and gone out elsewhere for the evening or as planned a light lunch. I have to say the dinners did look delicious. The staff in the Stables restaurant went out of their way to help and offered alternatives to the Sunday lunch menu. We both had the Whale Tail but it was just too much for me. Food was quite expensive but what we had expected for hotel prices. Deserts were lovely too. The breakfast, served in the first floor restaurant was lovely. Lots of choice, fresh fruit, yoghurts, mueseli, various pots of orange, grapefruit, mixed berries and fruit salad, muffins, cereals, Danish pastries etc all available. Did it end here? Not a chance, there was also a hot menu, full English and other options, this was in addition to the Continental not either or. Toast, jam, honey, marmalade and endless coffee and tea and all piping hot. Just what you need to set you up for the day. Love the real linen on the tables. All in all it was a lovely stay. Well trained staff who looked after us well. Thank you
Attended Beamish Hall for a family wedding, first impressions when you turn into drive, impressive, but there are no designated blue badge parking bays and as the hotel was very we had to park in a secondary car park which isn't much further than the main part but when you have a mobility disability any extra is a struggle. I went to check in and when the receptionist saw I was using two walking sticks changed the room we were allocated to a closer room for easier access without being asked, 10/10 for that, the wedding breakfast was nice, food was hot reasonably well presented my only criticism was the soup, it was lacking in both flavour and seasoning. The bedroom was easily accessible, reasonably well appointed, no view from the window apart from a brick wall, window wouldn't open but there was a large floor standing fan available but that just circulated the air in the room doesn't give you fresh air, I feel Best Western needs to look at the basics like think of peoples needs a bit more, simple things such as easier access to parts of Hotel such as restaurant
We stayed a couple of nights here and were very impressed with the service provided by friendly staff. Rooms are in keeping with the building and, as a result, guests should not expect Scandinavian style furniture, etc. They are however, very comfortable. Breakfasts choices are extensive and the food is excellent. we would have no qualms about revisiting in the future.
We stayed here for two nights and it was most enjoyable. Our room was facing South - South East, it was very spaceous with a contempary bathroom. Althoug the room was warm mind you that you can always open a window or use the fan in the closet. Breakfast is delicious and more then enough, we had breakfast at the stage facing West - North West view splendid views overlooking the garden. Staff is extreemly helpfull in any way they can, I want to make a shout out to one of the members but can't remember the name. This young lady was extreemly helpful during our breakfast on Thursdaymorning the 26th of July, we felt treated like a duke and duchess. The hotel is close to Beamish mining museum, there are plenty activities that can be done on the hotel grounds or should I say estate grounds. Further there's Durham, Newcastle and ofcourse the lovely countryside.
Stayed here while cycling the CtoC as was not far from the route and, being close to Beamish Open Air Museum, meant we could include a visit to that too (and because we stayed at Beamish Hall we got a discount off the museum). A hotel with lots of character if a little faded. Room was good, with antique furniture (albeit not in the best of condition) and our meal in the Stables restaurant was just what we wanted - hearty burger and pulled pork sandwich is a really pretty outside courtyard (we could also have eaten inside but as it was hot opted for an outside table). Breakfast was very impressive in what looked like a former ballroom. The main problem was the excessive heat in the bedroom. The rest of the hotel did not seem so bad; the heat just seemed to hit you as you entered our corridor on the top floor. Even with the electric fan that we found in the wardrobe it was still very hot. With hindsight we should have asked for a different room, possibly on a lower floor where it did not seem so hot. Also in the grounds there was a kind of 'Go Ape' but it looked s bit run down and only operates intermittently - a bit odd.
I decided to stay here and surprise my hubby on his 40th birthday and didn't dissapoint. The staff were lovely and the room was amazing. We were left a bottle of fizz in the room which was a lovely little touch. Out of the whole experience the worst part was the breakfast the next morming. We ordered a cooked breakfast and the black pudding was rock hard and the breakfast had clearly been warmed up. I was dossapointed as up to this point everything was perfect. Thanks Beamish Hall
Stayed here for one night for a wedding reception. A great venue for a wedding and staff were friendly and attentive. Rooms were clean spacious and simply decorated with lovely funiture Breakfast was okay pleasant Would recomend this to others
We had a two night weekend break in July... Being peak season for weddings I expected the hotel to be busy and as predicted there was a wedding booked this same weekend... Now, I was a little dubious after reading others reviews however, I found our experience further from that of others... Arrival was easy... We were ahead of booking in time... This was not a problem... We were given verbal instructions to the bar, restaurant, gym and our room... My only criticism here would be, print up some business card size maps of reception, bar, restaurant and gym to hand to guests along with their room card... Also, invest in some signage for around the hotel as I nearly ended up in the middle of the wedding party on more than one occasion... Everyone we met was super friendly... Reception, we asked for more milk both nights which was no problem... Checking out was as easy and simple as checking in... We ate in the bar both nights... Staff were very friendly... It got quite busy on the Saturday as there was a break from the wedding during photographing... one member of the team stayed on the help colleagues after their finish time... personally, I liked the variety of the bar menu... however, I am coeliac and my choices were by experience rather than a clearly printed menu... the food was amazing and cooked to perfection... Saturday night... bearing in mind there is a wedding... yes, there was noise... but nothing that worried us... kids played in the park... adults laughed and were having a good time... around three am we were woke by other guests making there way to their room, but this is no fault of the hotel... Breakfast was similar to the bar for clarity of gluten-free options... however, it was hot, cooked fresh and very tasty... again, the staff were very friendly and willing to help... although training is required in cleaning procedures in dining area and presenting cleaning/buff polished crockery/cutlery to guests... Overall, we had a great stay and I would be likely to recommend or even return... rooms had fresh towels and bed made daily... kettle and coffee maker for tea or coffee or hot chocolate... shower was set on economy so it was not to my usual power shower standard of home, but it gave hot water to rinse the supplied shower gel and shampoo...
We stayed two nights here. Had a lovely room on the side of the hotel, which offers plenty of parking. Room well equipped with good comfy bed. Food is served in the converted stable block at the rear of the hotel. A great conversion well done. Very comfortable seating with a lovely terrace at the front. Food was excellent with a good choice. Bar well stocked with a good selection of gins and wine list. Staff very friendly. Hotel is just down the road from the Museum, which is well worth a visit. Tickets there are expensive but the Hotel give you a voucher worth 25% discount. A busy hotel for weddings, we had two during our stay but neither interfered with us.
This Hotel did us proud from the wonderful wedding planner (Rosie) to the preparations , reception and evening venue . It was done with military type precision . and I couldn't have wished for such a perfect service from everyone at the hotel. My partner of 40years was also very impressed by the whole thing, we can't thank them for all there help and advice throughout the whole process. If I had anything to say I would say that if I had more Events's like this I would definitely use Beamish Hall. I would also like to thank our MC Dan for his help advice and for generally looking after us throughout the day. We can't thank everyone enough for how they looked after us just like family holding our hand the whole way. Making us feel welcome. I send Beamish my best regards and all I can say is keep up the good work. All our best wishes Kevin and Brian x
We were booked in at this hotel with my father in law and his wife for 2 nights. The building is very impressive and grand and the staff were ok on arrival. Due to the age of the place it is a bit like a rabbit warren getting to your room. Up some stairs. Then along a sloping corridor. Then down some stairs. But I guess this adds to the quirkiness of the place. We had a deluxe room. Quite small. Furniture old fashioned and dated. But I think that is on purpose. Everything was spotless and the bathroom very clean. Although if you were quite tall I think you'd have to crouch to get under the shower head, which is above the shower. Mattress seemed like it had seen better days but was fairly comfortable. We had booked dinner bed and breakfast. Breakfast is set in a large grand room with gorgeous deep windows over looking the grounds. As with many areas - if you looked up you could see that repairs had been done. And not very well. Breakfast choice was good. At the counter you could get juice, cereal etc. They had cute little pots of different fruit. And yogurts. Very tastefully done. Then you ordered your cooked houses from the friendly waitress. In fact I have to say all the serving staff were very friendly. In the evenings we attended The Stables restaurant which is attached to the main house. As you can imagine from its name it is the old stables and the decor reflects that. The serving were hearty and of good quality. The fish and chips is to be recommended. Along with the steak. We also visited The Beamish Museum whilst we were staying. And you opulent be better located as the museum is 5 minutes drive from the hotel.
we stayed at the hotel for 1 night to attend a wedding at a nearby hotel,we chose this hotel mainly due to price initially but what a good decision ,this hotel oozes charm and history not just a box with rooms in ,beautifull extensive grounds to wander round in a quiet location ,we arrived from yorkshire and the check in process was easy and the receptionist made us feel instantly welcome ,we were given our rooms ,we booked classic rooms ,107 and 108 two couples ,the room was bright ,clean ,tv etc ,the bathroom was excellent powerfull modern shower etc and spotlessly clean ,,we visited the stables bar ,and found drinks reasonably priced ,we took the opportunity to sit outside on a sunny afternoon,,the following morning we enjoyed our breakfast which came in the room price i highly recommend ,lovely fresh cooked food plus toast cereal etc very well presented in the lovely dining room and served by the excellent staff and waitresses,nothing was too much trouble ,sadly we had to leave shortly after and check out was again easy ,so to sum up,the hotel is virtually next to beamish museum so i recommend this hotel if you are visiting beamish or nearby newcastle,durham etc ,a great hotel in every way .
Just home, need to get sleep. We had the fire alarm go off Saturday at 18.00 hrs. Went to the stables had a nice meal staff excellent, went to bed I am over 6 ft bed so small I kept hitting the foot board and waking up, then again 3.00am fire alarm 4.00am the same 7.30 yes fire alarm. We then went for breakfast waited around an hour for the breakfast which had been left under the hot shelf and was over cooked, I left and walked out . I would like to say the staff are excellent. I will not return.
A great experience, apart from the very slow service in the Restaurant in the evening. The quality and service of the breakfasts ws excellent. Ideally suited for visiting Beamish Museum which was the reason we went to the area
We stayed here at the end of June and this hotel is absolutely stunning. The staff were fantastic and couldn't do enough for you. Excellent food and lovely rooms. Really comfortable beds and a real feel of grandeur. Would definitely recommend and we would definitely return. Thank you beamish hall hotel
This is a beautiful English Country House dating back to the 13th Century.. That being said, any visitor should be prepared for the quirks which accompany such an old building. This hotel is not for the person wanting king sized beds and the ultra modern sleekness which accompanies the new hotels these days. One must have a deep sense of history to truly appreciate this 42 room house. The breakfast room is lovely. The adjoining restaurant "Stables" serves many menu choices. My room, on this journey, was gorgeous and spacious. The grounds are lovely! Excellent value!
A large Group of us (85) attended a Summer Luncheon. Pre lunch fruity punch, three courses, a glass of wine and tea/coffee. Everything was absolutely superbly cooked and applauded by all. Brilliant! By the way the setting is also fantastic with great grounds.
Striking from the outside with plenty of parking. Friendly welcome and easy checkin. Small room but clean with everything you could want. Really good restaurant and bar with its own brewed beers, "bobby dazzler" was exceptional and the food was very acceptable. The traditional fish and chips, which was recommended by a member of staff was excellent. From reading previous reviews most poor reviews refer to weddings so if you're looking for a get away this is pretty perfect and the Beamish museum is next door and reception can supply 25% discount! Would definitely stay here again.
We stayed at this hotel for 3 nights in June 2018 and enjoyed it very much. There were a few little issues but overall, a pleasant stay. Even though we had upgraded and the room was of a good standard, the bed was a small double in order to fit the only size of bed that was suitable to go in the room. Not the most spacious or comfortable bed we've ever had. We would have liked a fridge in the room and a safe but they're not included. There's a kettle with water and some tea/coffee/milk. The hotel is a lovely old building which is well maintained, with nice grounds too. The staff here are generally very pleasant. The reception staff were great, especially Shelby and Jeanette. We got a 25% discount voucher from them to use at the Beamish Museum just along the road. Breakfast was filling with a fair choice and the afternoon tea was lovely. Abbie was perhaps the member of staff that stood out for us here. She was very pleasant but generally, I think the service overall was just ok. In such grand surroundings, you might expect a slightly more formal service. We did the microbrewery tour. Well, I say tour but it was just stepping into two small rooms to see how it's done. Marc was very pleasant and informative and we enjoyed sampling the beers. Very nice brews indeed. We even saw and spoke to John the main man. He was a very pleasant individual and so enthusiastic about his brewing. We found the meals in the Stables were of good quality and Abbie our waitress, on one occasion, was very pleasant. We thought the furniture looked like it had seen better days and the carpet was a bit grubby. There's a fine line between keeping the place in a time period and needing to upgrade, especially where food hygiene is concerned. The restaurant, in my humble opinion, suffers the same lack of panache with very casual service. Getting to the hotel is easy enough but be careful on the narrow roads leading here. After motorways and main roads, you suddenly find the last bit is narrow lanes with no markings and on occasions not wide enough for 2 cars. There is plenty of parking at the hotel.
This hotel is set in big gardens and is old and inviting looking It is not for travellers that want a modern hotel . Plus points are the staff are so nice and helpful. We had a delicious evening meal in the Stables restaurant which we could not fault Breakfast was traditional with a good choice and served at your table. The not so good bits were the heating was on when we arrived and it was ridiculously hot. The bed was very noisy and squeaky and our room could have done with a less stained carpet . Also we could hear all the showers and bathroom noises from other guests who must have been able to hear ours. Large very clean bathroom and a nice walk in shower. We had a lovely time enjoyed the food and like a lot of older hotels some cosmetic improvements would vastly enhance the experience.
Just returned from a two night stay for my daughter Helens wedding and I can't praise the staff enough for the care and attention they gave us during our stay and event. All the food at the reception was excellent both afternoon and evening. Breakfast, although I wasn't hungry but forced it, was exceptional. Unfortunately it is rare to find old style hospitality in this day and age but at Beamish Hall we certainly found it, thank you. Continue with the great work, we will be back.
I have attended 3 weddings now at Beamish Hall and whilst the food layout and service during the meal is exceptional what seriously lets Beamish Hall down is the bar. When paying over £4 for a pint of Fosters you do not expect it to be totally flat. I brought this to the attention of the bar manager and she said there is nothing she could do about it so i had to revert to drinking bottled beers. The other issue is bar staff there were 100 guests so you would expect more than one bar person on occasions it was increased to two however at the evening reception they did bring in more barr staff. So please Beamish Hall sort out your bar and flat beer as it really does detract from an otherwise great service
Our party stayed for a week and we were made to feel very welcome. Beamish Hall dates back to the 18th Century, so it is not a purpose-built hotel - rooms are of different sizes and styles. The breakfasts were particularly good - freshly cooked and a marvellous selection, served by helpful, smiling staff. Dinner was a little more challenging in a busy restaurant, but was generally well received. Again, helpful, friendly staff. The setting, in it's own extensive grounds, is peaceful and stylish. A gym and swimming pool would really be the icing on the cake. Would definitely visit again.
Booked a premier room, bed breakfast and evening meal package. Premier room was gorgeous, lovely large jacuzzi bath, extremely comfortable bed, and lovely and clean. Evening meal in the stables was very nice. Breakfast was delicious, husband had the traditional Northumberland breakfast, I had the smoked salmon and scrambled eggs. Staff very friendly, always smiling found them very helpful. Looking forward to booking again.
We visited the hotel to attend a wedding reception, staying for two nights. The check in was quick and efficient. This hotel is housed as the name suggests in what was a country house. It is an absolute maze, with passage ways and stairs in all directions. There is a small, make that very small, elevator which starts and stops with in a very abrupt manner. It was surprisingly warm during the first day of our stay and this made the room unbearably warm. There is no AC but the windows do open and a small fan was provided. The room we had was on the second floor facing the parking lot. It was on the small side and the furniture showing signs of age. Whilst not within the control of the hotel it is worthwhile noting that there is no cell phone service in the hotel or most of the grounds. If you were to go to the stable bar and then up the hill behind it reception could be found. The breakfast was excellent and well served. Hotel staff were first rate, everyone we met or dealt with went out of their way to be helpful and welcoming.
Smooth checkin Room was nice, facing the Car park and part of the garden. Unfortunately mattress is not the best as they were too soft for us. Breakfast service at the restaurant was very good. Staff were attentive and efficient, consistently checking with us if we need any assistance. Impressed they they actually remembered what we ordered the day before at breakfast as well.
Stayed overnight after friends wedding. Excellent arrangements and venue for the celebrations. Our bedroom was spacious and comfortable but there were one or two small niggles, no shower gel in room and one bath towel badly torn. Food was excellent and the staff friendly and obliging.
My husband and I stayed here for our first wedding anniversary in March. We got a really good deal on the champagne, dine and stay offer. Beautiful bedroom, gorgeous bathroom with double jacuzzi bath and lovely walk in shower. Had a lovely bottle of champagne in the room to greet us, we were upgraded to a superior room which was beautiful. The only down side was the heating in the bedroom. It was absolutely roasting when we got into the bedroom, we asked at reception to turn the heating down on our way to dinner, which they did, but on our return to the bedroom it was still red hot. You couldn't open the window and it was a very uncomfortable night's sleep! We had dinner in the Stables restaurant which was delicious, the staff were great. The breakfast the next morning was ok but not the best we've ever had. Overall it was a lovely room but we wouldn't rush back due to to heat in the bedroom and the breakfast.
Set in wonderful grounds and of an impressive facade. The building felt a little tired and in need of a little TLC. The room was excellent with plenty of space, and the bathroom has to seen to be believed. The dinner was was excellent but breakfast a little disappointing. The staff were very good and attentive, but it appeared that one or two more would have been an asset at breakfast.
Beamish Hall Hotel has very nice grounds lovely bar area and dining rooms. Food was a good menu and tasty. The kids park is very adventurous but is for u see 14s It was a very please t visit will go again!
Very impressive building.receception excellent. We had a reunion dinner for 20 ex soldiers and wives.the food and service was beyond excellent.breakfast was excellent as well Now the down side side the bedroom.the room was hot and very noisy,you could hear every flush and tap running.next door running their water and flushing the toilet was enough to waken the dead.there were people going back to their room talking loudly up to half past mid night and it started up again at six thirty the next morning.to really finish it off there was a car alarm going off twelve 45 in the morning.the furniture needs some work doing ,the varnish was wearing away and looking very shabby. Good point the bed was very comfortable.with aid of a fan provided and ear plugs I managed a good 5 hours sleep.staff are wonderful and do a good job
Stayed one night whilst visiting the museum. The first superior room we were given had a very small double bed and on contacting reception to change roomwe were advised the hotel did not have king bedded rooms. But a few minutes later on receiving a call from reception we were shown a delux/ premium room which was far more spacious and indeed had a large four poster bed. The bathroom had a jazucci Bath and a large walk in shower. Breakfast was excellent, dinner was average. The staff were polite and professional at all times. We would stay again but only in the large deluxe/premier rooms.
Stayed 3 nights to allow 2 full days at Beamish Museum, would do the same just to explore the grounds and eat there. A beautiful building in stunning surroundings with totally committed staff and a brilliant chef, from reception to the restaurant/bar we were treated like VIPs who were known and liked by the staff. The food was outstanding. Breakfast had lots of local produce, delicious and cooked to perfection. The evening meals in the Stables Restaurant were excellent, I recommend the Potted Wild Rabbit. The wine list was good and great value. The ground floor room was very large with an equally large and well appointed bath room. The shower wet room was brilliant, we are a bit too old for the double Jacuzzi bath that was also there, and ,joy of joys, big, fluffy towels. A classic example of providing modern facilities in an historic building without spoiling its charm or character.
My husband & I booked a 2 night Groupon deal .. 2 nights B & B with 3 course dinner on the first night. First impression of the hotel was just stunning. Inside was just beautiful. The 3 course dinner on the first night was amazing. Starting with Moules Mariniere, Rib eye steak for main, and to finish Sticky toffee pudding. Our room was lovely and clean, and the bathroom was enormous and looked like it had just been refurbished. Breakfast on both mornings was delicious. So much choice. The staff were well presented and very efficient. I would definitely go back to this hotel. Thank you for a wonderful Anniversary stay .
My husband and i stayed for 1 night while visiting Beamish museum the hotel its self is very nice the reception staff were very friendly and helpful. Our room was modest stayed in room 109 when we found it! however it has the most uncomfortable bed i have ever stayed in and it was lop sided so i felt i was falling out of bed. The window did not open very far it was a really warm day so could have done to have lots of fresh air into the room thankfully there was a fan. The bathroom roof is quite low so when taking a shower it was quite stifling. We had an evening meal in the stables restaurant i dont recommend it. Breakfast was ok however i thought the sausage was vile i left most of the cooked breakfast and had fruit and yogurt. We have stayed in better cheaper hotels and as nice as this one is we will not be in a hurry to visit again
Very good value for money. Bedrooms really nice comfortable and clean. Breakfast very good breakfast staff efficient and friendly. Ate in the stable restaurant. Enjoyed the food, however missed vegetables, not even offered as a side dish. Lovely staff. Enjoyed drinking in the bar .
A very warm day. First time been to the hotel for afternoon tea. Served in the Eden room. There were a few people in. Choice of 6 different sandwiches. You are allowed one type per person. Brown bread was very dry even with a filling in it. Too many cames (4 each) and scones. There should be more savoury items and less sweet. But you can have a doggy bag
We spent a couple of nights at this hotel and as a comfortable hotel to stay in was very good. We had a picture of some lady of bygone age which meant nothing to us. The service at the booking in was although very polite it was a little frustrating, as because I am disabled and use a scooter I always phone before I book so as not to be disappointed. Unfortunately on this occasion when we arrived we were told that the breakfast was served in the Eden Room and although was a lift there were also a few steps to the room so we had to take room service which when it arrived it was lukewarm and a bit dried up. The next day we opted for continental which was an improvement. The Stables restaurant was very nice and the staff were very chatty and pleasant. As it is a separate entity it is not joined onto the hotel and guests have to go outside and brave the weather in order to eat. My husband said that the ale was very good and a reasonable price. My husband would like to return but not me because of the stairs.
Visted on a 2 night Groupon deal with dinner on the first night. From start to finish the hotel was first class. Easy check in from friendly staff. Stayed in room 3 which was perfect. Spotlessly clean with a beautiful bathroom. Endless lovely really hot water. Had our meal that night in the Stables restaurant at the back of the hotel. Lovely outside seating area going into a very nice bar and restaurant. Plenty of staff on who were friendly and helpful. Only managed 2 of the the three courses. Really lovely food but don't have the bread and olive starter unless you are absolutely famished. There was enough bread and olives to feed 4 people. Really nice but far too much for me to manage. My friend had the prawn and crayfish tail cocktail which also looked quite substantial. Large portions for the main course with loads of separate veg. Broccoli and green beans were a little too hard for us but that is just a personal choice. Carrots, Parsnips and Mange Tout were lovely. Very peaceful, comfortable night followed by a lovely breakfast. Gorgeous food with a selection that would suit everyones tastes. We were visiting Beamish Museum the next day and were each given a voucher for 25% off the entry price. The Museum is only a mile up the road from the hotel. The hotel is beautiful and set in lovely grounds. Would highly recommend and will certainly be going back hopefully in the near future. Thank you to all the staff and people working behind the scenes who make this hotel one of the best. Pauline.
The hotel was excellent, very comfortable and welcoming, set in wonderful grounds the rooms were large and beautifully decorated and furnished with lovely polished Mahogany fuirniture, the bathroom we estimate must have been recently fitted in the last 2 or 3 years. The breakfast room was very good with the waiting staff doing their jobs with speed and efficiently that could not fe faulted. However the evening meal which we had to book in advance was the only area where we were left dissapointed, the waiting staff were poor, and the food we felt we could find at a local pub. We would stay at the hotel if we stayed in County Durham again, but only on a B & B basis!!
The hotel is set in lovely grounds. We were given a warm welcome and found all of the staff very friendly.We enjoyed having a drink in the Stables bar much more so than the usual hotel bar. The room was pleasant, very clean, with a lovely view. Unfortunately we had a leak in the bathroom, but after informing reception would hope that it has been sorted. The food in the Stables was acceptable. There wasn't much choice of main course from the 3 course menu. Perhaps this was because it was Sunday, so traditional Sunday dinner was offered. Breakfast was served in a lovely room by polite and efficient staff.
Second time we've stayed here, convenient for visiting Beamish Museum. Staff are friendly, professional and welcoming and it is a lovely site. However, rooms are small, even claustrophobic, and the period furniture in the rooms is large and cumbersome, albeit in keeping with the surroundings. Only one chair which was far from comfortable and tea & coffee equipment hidden away, Never did find the hair dryer. Electric sockets inconvenient and only a double rather than a king sized bed. Excellent breakfast.
We stayed for one night using a Groupon offer which included a three course meal and an overnight stay with breakfast. The hotel is lovely and the meal was exceptionally good in the Stables Restaurant. The room was clean and comfortable and the staff friendly and helpful. The Stables Bar is very good with the option to sit outside in the courtyard if the weather permits. Great value in lovely countryside would recommend. Ideally placed for a visit to Beamish Museum.
The daughters and son booked and paid for this hotel. As a birthday gift for mum. Luckily it was for two so I was able to go. On arrival two hours early ( check in is 3 pm ) the receptionists were very friendly. Explained our room was still being serviced. We said we would come back later as we would pop into the Beamish Museum. One of the girls then produced two voucher to take 25% off our entry fee. ( Bruce bonus ) When we returned we were given our room 106. I was a little disappointed with the size of the room. Nothing like the ones you see online in the pics. However it was a comfortable bed and had a nice bathroom. The TV was a 32” wall mounted flat screen but had poor quality picture and reception. If you like to watch tv. We over looked the gateway and car park. With country view background. Tea, coffee and biscuits set up which were found in the bottom of the wardrobe. We did ask for a room which didn't require a lot of steps. As my partner struggles with stairs.They said it didn't matter as there was a lift. However as unluckily for us the lift had just stopped working and they were awaiting repairman. Breakfast was first class and the staff were very attentive and friendly.
lovely place , staff helpful and nice , rooms excellent , pillows are brilliant we all had the best nights sleep ever , rooms very roomy and we had a very good view , group of 4 2 rooms ours was big and comfortable and clean , tea coffee making facilities will find them in the wardrobe , ironing board iron everything you need fans ect 2nd room had everything and also had a walk in shower huge bathroom and bath couldn't of asked for better Breakfast amazing so much choice to choose from highly recommended would defiantly go again to stay
Lovely historic building skilfully and well converted to hotel. Good choice of rooms. Very well managed with friendly but efficient staff. Excellent breakfast room and food and service. Downside is the 'restaurant' which is actually a pub on the site of and themed as a stable block. This is not an annex . From the hotel you have to navigate the lower back corridors and then brave the wind and rain swept courtyard to the bar entrance. Clearly a commercial success as well frequented by non guests . Limited menu which is an issue if you are staying more than a couple of nights particularly as the special of the day is the same every day. The pub food is well cooked and presented . Service variable .Prices reasonable
The Beamish Hall Hotel is a historical former country house and is a magnificent building, reception is in the very impressive main entrance of the Hall where were were given a friendly welcome by the staff on duty checking us in quickly and efficiently. The classic room we were given was of ample size, being very clean and pleasant with period furniture, the bed was soft but comfortable although it creaked a bit probably due to it being antique although it did not really bother us. The bathroom was modern and nicely finished with a bath and separate walk in shower which had a very good powerful shower unit, complete with large fluffy towels. Dinner was in the Stables bar/restaurant which was a separate more modern building at the rear of the hotel serving a wide range of real ales as well as the usual selection of lagers etc. This was the second time we had used the restaurant as we had stayed previously in March this year and found that the main menu had been changed considerably; there was a good variety of starters and deserts but the main courses consisted of only 3 choices which were chicken supreme, fish and chips and beef burger or you could opt for the sunday lunch which was rather disappointing (no vegetarian dish offered either), we decided on chicken supreme which fortunately was really nice and found all courses to be freshly cooked and of a high standard, and the service was really good by friendly staff. Breakfast was in the beautiful Eden room, which was really pleasant. The usual selection of cereals and fruit etc was available, also there was a wide variety of hot breakfasts on the menu which were cooked to order rather than buffet style, we ordered one full English and an Eggs Benedict with salmon both were hot, fresh and tasty. Again staff were friendly and efficient providing really good service. Check out was fast and friendly. Being a country hotel there is ample parking, and it is set in a beautiful area unfortunately we could not explore the surroundings due to time constraints, but hopefully we will do so on our next visit.
Very handy for visiting the Beamish Museum in a tranquil setting, this is a lovely period building with character. Plenty of car parking adjacent to the main building with CCTV cameras. The main building itself is very clean without any 'musty' smells that are sometimes associated with a building of this scale. We were pleasantly greeted by the Receptionist who had all our details to hand so checking in wasn't a problem. We had booked on a room only basis so ordered breakfast and a table for dinner which was taken in the annexed Stable Restaurant. Our room was a standard double situated on the second floor with a lovely view over the entrance, garden area looking towards the river/stream (never did see it, just heard the relaxing gurgle of running water). This was accessed by a wide staircase although there is a small (temperamental) lift. The number of paintings in wonderful period frames are remarkable throughout the whole building and continue into the bedroom. The en-suite bathroom was 'snug' but practical with small hand basin and corner shower unit (no bath). Quality shampoos, soaps and shower gels were provided with ample fluffy towels. Bottled water was also provided with coffee/tea making facilities housed in the wardrobe on a useful tray for lifting into position for use - (nice biscuits as well). The room was hot as we entered (it was cold outside) but we simply turned the radiator down and opened the sash window - good that this had been maintained to allow use. We didn't have to turn the heating back up as the whole building was suitably heated wherever you went. The double bed was a period feature i.e. it had a footboard so if you want to spread out a bit you might consider a room with singles. Lovely pillows. We were a bit concerned at having to navigate through the building to access the separate Stables Restaurant - it is a bit of a rabbit warren on different levels; thankfully it wasn't raining. Well worth the effort as the restaurant has plenty of character with well stocked bar area - signature beers are of interest. The menu is varied and 'affordable', something that is obviously known to locals who were dining there. We didn't take the opportunity to sample the various cocktails on offer, sticking with a decent bottle of Chardonnay which at £17 wasn't off the scale knowing what some hotels charge. The staff were attentive and friendly which made for a very pleasant evening. I started with mussels which were well presented with separate bowl to dispose of the shells; large finger bowl and additional napkin. My wife doesn't usually have a 'starter' but was intrigued by a rabbit dish served with white wine vinegar salad which was an absolute delight. Having seen the size of the beer battered fish being served, I was drawn to this which was very tasty although the chips were a bit scrappy. My wife decided on the risotto dish which looked a bit 'wet' to me. A good sized cup of coffee was served with a side chocolate. Breakfast the following morning was served in a magnificent room (in the hotel) on the first floor. I had the full Northumberland breakfast (without beans or muffin) and believe it to be one of the best cooked breakfasts ever had. The flavours were amazing and very well cooked (no greasy after taste). Coffee was served on demand and my tea came in its own pot which was renewed as required. My wife had the continental breakfast from the buffet. A mixture of brown and white toast was served shortly after ordering tea and coffee which went cold by the time my breakfast was served (after a delay I had to ask if I could order - seemed to be a bit of an oversight). I heard another guest saying that he had enjoyed his kippers "which were well worth the wait" - does that suggest poor synchronisation between the staff as they certainly weren't busy. We wandered around some of the public rooms which must be great for conferences and weddings. The grounds are quite substantial with some interesting play areas being developed. Overall, a very pleasant stay which we considered value for money.
Room had character, comfortable beds. Strong shower in bathroom and plenty of very hot water. Travelzoo deal included 3 course evening meal with a choice of anything from the a la carte menu. Excellent meal. Breakfast was also good with the cooked selection being waiter served. Set in lovely grounds with a wild adventure area.
This is second time we have visited for lunch and it was even better than last time.The location in converted stables attached to a brilliant micro brewery makes for a nice setting .As we knew the portions were large we skipped starters and went for the roast lamb and roast pork. Plates came with Yorkshire puddings good portion of meat and roast and boiled potatoes .Black pudding and stuffing and crackling for the Pork option a bonus .The vegetables came pipping hot and included Swede,parsnips,carrots,green beans and broccoli .They were well cooked and moist but not like some veg which just come out of hot water .After a rest we had some desserts of which Sticky toffee pudding and rum / raisin Creme brûlée . Oh and the beers were terrific ,unfortunately as drivers we couldn't sample more .The service was excellent . To finish, a nice walk around the grounds of this historic building completed a lovely visit
saw this on groupon, and though ideal chance to visit family in the area. was a great deal, 2 nights breakfast included and dinner on first night. As it was a `deal` I didnt expect to get the best room in the hotel, and as stated earlier in reviews it was smaller than many I have stayed in, but the bathroom was roomy, and the room was very clean and well decorated. the only fault we found with the room was it appears to have poor sound insulation, noises coming from other guests. The food in the stables restaurant was beautiful, tasted fresh and huge portions, and included in the offer was a full 3 course meal, neither of us could finish it. The best part of the stay in this hotel was the staff, they were all very friendly and helpfull
I took my mum for afternoon tea in the Eden Tearooms. The place was empty when we arrived and the room felt cavernous. We did however get the best seat in the house, right by a huge bay window, overlooking the beautiful grounds. We were shown the sandwich menu for afternoon tea and we both chose beef and horseradish - my mum didn't want the horseradish. When they turned up, neither had horseradish. Some was quickly brought out as soon as I told our waiter. The beef was delicious the cakes were massive - and there were loads of them- we ended up taking a lot home; 4 scones, 3 slices of lemon drizzle cake and some carrot cake. I'd rather have had more sandwiches in all honesty. We had a pot of tea refill and nothing was too much trouble. It cost £19 each - which was ok for the amount of food - just the balance of savoury/sweet could be better.
Room was tiny , no bath even tho on booking it said there would be one. Bed wasn't a double , not comfortable at all. Needs some TLC. Phone reception is 0 so if you want to keep in touch with anyone its a NO NO .check out time too early at 11.
Visiting Beamish Steam fair and decided to “upgrade” to this hotel having stayed in Premier Inn last time. Lovely old building dating back to 1700s. Inside looks in need of some tlc- carpets and furnishings dated and worn albeit some “antique” could be better cared for. Bed was king size width but only 6ft3 long so a bit short for my husband. Room was deluxe but rather small although bathroom and shower were good sized. Breakfast was also a bit disappointing - Premier Inn was better. Ordered waffles1st morning as croissants and other continental breads etc looked unappetising. Took nearly half hour to come ( after I had reminded them) and were rather stodgy. It is a pity this is bog standard Best Western as with a building and location like this it could be so much more.
I brought my family here for afternoon tea at the start of the Easter Holidays as a treat. There was only us in the restaurant so it felt a bit empty. The tea cost just under £20 and I believe they have just put their prices up quite substantially recently. The sandwiches, scones and cakes were all adequate but there was nothing refined about this afternoon tea. The cakes were large pieces of sliced cake, full sized eclairs and chocolate fudge brownies. We ended up taking most of it home as it was just too much. The scones were slightly over baked but ok. There was nothing wrong with the food as such just not every elegant! The cakes were good though.
We stayed here as part of a groupon deal, which included a meal at The Stables and breakfast. The meal was lovely and breakfast was fine (although we did not some items we ordered were missing). The communal rooms of Beamish Hall are gorgeous; I attended a wedding here once and it was brilliant. However, the room we stayed in was a little disappointing. It was very small and the decor was quite tired. We appreciate that the hotel wants to retain a period feel but to be honest it just felt dated and was a little claustrophobic with all the furniture. The bed was tiny and the bathroom very underwhelming, although the toiletries were nice. I think with a refurb this place could be amazing and still maintain its charm.
Came here with family. The room is very spacious, but quite plain. Straight away asked for any dietary requirements which was great. Didn't take long for the food to come. It was lovely, loads of food which is always good. The cakes looked amazing, and a nice change to the other kinds of cakes you get at other places. Would definitely come here again for afternoon tea.
Visited beamish hall for Easter, the room we got was tiny, bed wasn't even a double more like a queen size and no view out of window and it was facing the hotels heating system which was very noisy. also a door kept opening and shutting all night long. It didn't feel like antiques in the room more like cheap second hand furniture. The lighting was also very poor for putting any make up on. The Stables restaurant was also a disappointment. On the good side the staff were excellent, the breakfast good and the grounds nice.
We booked a stay at Beamish Hall via Groupon. We went for the deluxe room with breakfast offer for £89. You could also book a standard room which included an evening meal for cheaper. The hall is gorgeous, surrounded by woodland. Theres a lovely little drive up there through winding roads. Check it was quick and easy. The lady on reception was lovely and asked if we would like to make reservations for a meal which we did. We made our way to the room through some lovely old corridors. Lots of vintage art work, tapestries and furniture along the way. The room was ok. I would not describe it as deluxe however. It was a reasonable size. The furniture, albiet vintage, was rather run down. The bed was a tad on the small size, definitely smaller than a double. It was however comfortable. The bathroom was excellent. Very modern and spotlessly clean. There was a wedding on during our stay which meant it was slightly noisy but it did not effect our sleep or stay. Evening meal at the restaurant was lovely. We have been before and it was as good as last time. However there was a slight wait and a little mix up on our drinks order. Prices are fantastic and the food is locally sourced and delicious. We ordered breakfast to be delivered to the room in the morning. There is a small £3 charge for this and it was well worth it. Some items were missing from what we had ordered on the door card but we did order quite a lot. We would definitely return but would probably upgrade to a premier room or one of the newly decorated suits. We spotted one called The Lily suite which was absolutely gorgeous. Thank you for a lovely stay Beamish Hall.
Many thanks to all the staff whose professionalism and first class service shone out on this very important family occasion. The food was excellent, it all arrived together, it was hot and beautifully presented. The drawing room we used was absolutely ideal. The table setting was an expanse of white linen and the table setting was expertly achieved. Very friendly staff, lovely emails and we felt it was a very personalised service. Well done to everyone....you excelled!
We attended a wedding here at the weekend which was wonderful. Had a lovely breakfast on the Saturday morning however Sunday was not so great. I had the eggs and soldiers and the eggs were hard boiled not soft boiled. Same for others at our table who had poached eggs. They were all hard. The room we had was very small and not enough space to spend any time at all in the room. Seemed to have only a 3/4 bed rather than a double. Our parents had a superior room and had a huge issue with the heating in the room. Far too hot and they couldn't turn it down. Couldn't open the window and therefore had to have a very uncomfortable 2 nights sleep. Was told by reception some of the rooms heating is on the same circuit as the actual hotel and therefore not adjustable. Another point is the very poor or should I say none existent phone signal. The WiFi was also inadequate. Overall we really enjoyed the wedding however feel the hotel itself needs serious attention.
We stayed last night as a surprise. We were greeted by 2 lovely ladies on reception. We stayed in the lily room which was amazing. We phoned to reception and requested a bottle of prosecco which came 5 minutes later. We had dinner in the stables restaurant which was beautiful. The service was great and the food was gorgeous. I can't complain at all. There was a wedding on so the music didn't stop until 12am but that wasn't an issue. We had breakfast in the Eden room and there was plenty of choice. Food once again was lovely. I can't wait for our wedding here in 2 years. Well done beamish hall the staff are very helpful and polite.
Beamish Hall is a Wedding venue, catering for up to four Weddings simultaneously in a huge 13th century Manor House. It has 44 bedrooms which vary enormously in size. We had a deluxe room for two nights which was huge. Originally though we were allocated the same class of room which was quite tiny, less than half the size. Luckily we managed to agree a move with reception. The charges are very dependant on what's happening, we were lucky to book well in advance and paid £208 for two nights bed and breakfast with dinner on the first night. Others at the same Wedding had to pay a lot more, presumably as it fills up charges increase. The venue clearly hasn't been designed as a hotel and the rooms are spread out and some a long way from reception. There is a small lift but even if you're on the same level there are lots of stairs to climb and descend before you get to your room. Not recommended if you struggle to carry your suitcase. The Wedding discos go on until midnight and they try and put guests in the rooms above. We went to bed at 11:00 and it was really noisy. Despite the size of the room the bed is just a standard double with period furniture. There aren't many plug sockets meant my Wife couldn't use straighteners next to the dressing table. The shower is over the bath and had poor water pressure. My Wife has long hair and it took her ages to wash it. Breakfast was lovely and the dinner in the stables restaurant behind the hotel was really good. They have their own micro brewery which produces some fantastic beer. If you like real ale it's worth getting your drinks here rather than in the Wedding bars that just serve standard keg beers, cheaper too ??. The hotel has five Premier rooms, generally used as honeymoon suites but looked amazing, huge jacuzzi and separate shower. If I came to a Wedding there I'd definitely stay. If not I'm not sure, I'd be nervous about the noise and the room I'd get allocated. Unless I managed to get a deal on a Premier room.
Love this hotel and its location but was so disappointed at the winter festival as it is now ran by an events management company and they have totally spoilt it It was overpriced and not enough staff to accommodate the amount of people there Twenty minute wait to get served at the gin bar and not enough seating in fact no seating as some people cannot stand for nine hours have attended this event about 4 times and always stayed at the hotel but unsure about returning
Just got home from a very enjoyable night stay at this hotel, On arriving at the hotel we were welcomed by a very nice member of staff, we had booked a 1 night bed n breakfast stay including brewery tour , Checking in was very quick,we were given our key and directed to our room, We found the room to be a very nice, homely room , everything was provided to make our stay comfortable, tv, easy access Wifi, kettle milk, sugar, coffee n teabags, I am not a beer drinker but my husband enjoys a pint of craft ale so that is why I included the micro brewery tour in our stay, I must say I found it interesting , all the staff in all parts of the hotel are very friendly and helpful , Stables bar was warm n comfy, After a good night sleep , we went for breakfast , we were shown to our table where we had a lovely view of the grounds, breakfast was pipping hot , staff again were very friendly and nothing was to much for them , checking out was quick, Would highly recommend a stay at this hotel,,,, we will return ,,,
Lovely big bathroom with top quality heavy bedding made the overnight stay very enjoyable. Set on its own grounds with its own brewery and lovely restaurant and bar to the rear which many could miss. Lovely and friendly staff.
Cannot say enough about this hotel. Staff friendly, room comfortable with everything you could need, bed very comfortable and ensuite very luscious and clean. Breakfast amazing. Cannot wait to return.
Visited recently with my elderly mum and aunt with 5 in our party. We had a lovely afternoon tea which was as delicious as it looked. We had a choice of sandwiches and then two triple cake stands packed with a variety of cakes. The staff were friendly and helpful and gave us boxes to take home what we couldn't eat. Unfortunately my mum and aunt found it very difficult to get up the 7 stairs to the Eden tea room. It didn't spoil our visit but if I take them back I will ask if we can have our afternoon tea on the ground floor. The lift was also a long walk from the tea room for the two elderly ladies. A wheelchair user would not be able to get in the tea room. I do recommend beamish hall for afternoon tea but if you have anyone in your party with limited mobility you might want to choose somewhere else.
Excellent place to visit beautiful hotel excellent staff looked after us well on our visit fantastic food and quality food good prices and great service would highly recommend it to anyone who wants a good day and night out
This hotel could be so much more. It's a typical Best Western Hotel in that it just feels like it needs some investment when it comes to bedrooms and facilities. The shower was so small it was virtually impossible to move in it. However on a very positive note the food was very good. In fact the breakfast and also the food and bar at the stables were the highlight of the visit. A lovely setting with good food but the hotel could be better.
Beautiful setting and grounds! The entrance was stunning and the building grand. We had an evening meal in the stables restaurant which was delicious, the staff there were very welcoming & friendly. The service was very efficient. The room lived up to expectations with antique furniture/decor in-keeping with the feel of the hotel. The only negatives I can mention would be the cleanliness, unfortunately the bathroom wasn't as clean as should have been with hair and dirt on the floor, dirt on the toilet seat and some black on the shower tiles. We also struggled to get any cold water from the bathroom tap. There were some areas around the hotel where mould could be seen, some wear & tear..could use a little TLC. Overall our stay was lovely and breakfast service was also high standard.
Went for afternoon tea, staff were really friendly and professional and happy to go the extra distance as it was for a birthday. Food was excellent and the tea room was very welcoming. Would definitely recommend to anyone.
My niece got married at Beamish on Saturday,,and I have to say they did a splendid job everything went like clockwork the ceremony was lovely,the reception was great the food was delicious and served hot and the table service was really good, I stayed overnight as did my brother and his wife our rooms were lovely the beds very comfortable, on Sunday morning we went down for breakfast and we had one of the best "full English" breakfasts all freshly cooked (none of these hot dishes were the food sits turning leathery ) my poached eggs were perfect and the bacon sausage and black pudding was really tasty, I think they must source it locally. Would definitely recommend this hotel for any function,and for peaceful stay in a lovely location
As a Best Western member we stayed here for three nights and was not disappointed. The hotel is a former stately home and in recent years has been operating as a hotel. It is in a lovely countryside setting, near to Beamish Museum. We stayed in room 205 overlooking the front of the property and we had bed and breakfast there. The dining room is fabulous and the waiting staff very pleasant. The breakfasts - there is plenty of choice and quantity whether you want a continental style or full English breakfast. Always cooked well. We dined once in the Stables restuarant on our last night, which is attached to the hall, and had a lovely meal in very nice surroundings. If you are interested in beer, they do have a beer brewing section to visit. Our room was quite large and warm (great as it was February). We should have chosen a king sized bed (like we have at home) though as the double bed was small and the mattress quite hard. Nevertheless it was clean and had a nice bathroom with shower. Could have had a bigger television though as the one in the room was quite a pathetic size and not much bigger than a computer screen. The hotel was very quiet and the grounds outside very nice. On the site also there is a "rope" activity, for those who like a bit of an adventure.
Booked for 25th December absolutely outstanding .Booked winter rooms the decorations and room was beautiful just made the setting amazing .The canapés were plentiful and always at hand waiter service. Presentation was fantastic making the food inviting and tasting just as good ! I was a little apprehensive booking Christmas dinner as my hubby always comments when lovely presentation little portion but no fear of that even he was happy and struggling by the end to complete all course. Final to end the magical day farther Christmas arrived fantastic !!
After purchasing a Groupon for evening meal, bed and breakfast, we looked forward to our night away at this lovely hotel. Check in was quick, receptionist very welcoming and friendly. Our room was quaint, smaller that expected, but clean and smelt lovely. Our on suite was larger than expected and clean. The view from the window was a total let down, looked over roof tops and flat roofs. Three course dinner at the stables restaurant was lovely, staff very friendly and welcoming, our meal was very tasty the corn beef starter was my favourite. Had a decent nights sleep, the bed a little bit soft but comfortable. The room did become very warm even with heating off. Breakfast in the Eden room was lovely, staff very welcoming and ensured you had everything you needed. Had a lovely night away, at a lovely hotel, think next time would ask for a room upgrade, to ensure a nice view from the window, making the visit even more enjoyable.
I cannot comment on the accommodation as we did not stay. The hotel is sumptuous but do not park your car in the dark, or you'll have your highly polished shoes covered in mud. Renewing the car park area may be part of the renovation. The banqueting Hall is quite a sensational venue and the constant wall panelling warm and inviting. The dinner was a three course set dinner with a chicken dish as the main course, which was very good as were the vegetables that came with it. The soup to start was a delicious butternut soup with standard croutons. The service was immaculate, with four staff attending my table and four plates being served simultaneously...a good professional touch. The waiting staff were not exactly phased by my request for a doggy bag, but I was made to sign a disclaimer...a first!.... If I'm passing I probably won't call for a drink..at £4 75 per pint it's a bit rich for me, besides which it isn't exactly the sort of place one would call in on.
Got this as a present only stayed one night but we really enjoyed it. When we arrived we checked straight in and headed for our afternoon tea which was really nice and quite filling(we had to take some away as couldnt finish it) we didnt dine in the hotel we went to the shepard & shepardess just up the road ( gorgeous & massive portions) our room was lovely and very clean, bed very comfy too. Went for breakfast in the morning which was very good. Will definitely be returning.
We only stayed for one night and wished we had stayed longer. Good service , fine food, a little tired at the edges but well worth the visit. Car Park very convenient, ground extensive and good for a pre breakfast ramble.
Fantastically located on the door step of Beamish Outdoor Living museum, Beamish Country Hall is a posture of grandeur which it subtly promotes. My wife and I spent a two day break at Beamish Country hall and were marvelled at the authentic presentation throughout its buildings in including the stables restaurant with its warm welcome and excellent food not to mention the fine Ltd be of real ales on offer that are brewed onsite. The most notable and takeaway memory we will leave Beamish Country Hall with is the High standards displayed by all the staff, pleasant in their demeanour and bustling with pride for Beamish, Durham and the North East of England, it was evident the pride they have for their roles as hosts and the NE. Huge mention for Kieran who took us around the Brewery tour with knowledge confidence and wit, spending time delighting us with local folklore . We'll be back Alan & Elma
We decide to book just after the New Year. . Was very disappointed. Twin room was to small for 2 people , and was not that clean, paint splashes in the bath and stains on walls. Bed linen was lovely 5 star. But it was claustrophobic . Stables restaurant was ok, but would only give it 2 star. Very quiet , not a place to go if you want fun. The Wedding venues are beautiful . Over all, perfect for a wedding venue, but a romantic weekend . I would give it a miss. We left after one day. as we were bored , half the Hotel was closed .
We have just got back from a two nights stay at this lovely country house hotel. The furnishings are in keeping with the age of the hotel. Our room was very comfortable on the ground floor. With tea/coffee making facilities all Ringtons including the biscuits. Toiletries in the beautiful bathroom. Breakfast was excellent, continental or full English this was taken in the lovely Eden room on the first floor. Staff couldn't do enough for us. We had evening meals in the Stables restaurant which is outside of the main building. The food was again excellent. The have a good bar and as they have a micro brewery plenty to choose from. The hotel is just a few minutes drive from the excellent Beamish open air museum. Mobile phone signal wasn't good but each room has a land line so not out of touch if needed. We would definitely recommend.
Went to the winter music/beer festival. Stayed 3 nights. Have previously stayed at the hotel. The hotel staff are so friendly, really makes the stay brilliant. Many thanks to all. They even gave us a surprise bottle of bubbly due to our anniversary. This was brilliant. Near to Beamish museum and not too far from Durham, so the hotel has a great location. If you are thinking of going up to the area check out any offers they have at the hotel and also any events they may be putting on. The music/beer winter festival was excellent. Very well run and such a great atmosphere. Again many thanks to all the staff, especially Kim who served us at breakfast and started our day off with a good laugh.
Visited beamish hall for afternoon tea. It was my nans 70th birthday so I asked if they could put candles in the cakes which they did and it was lovely. They even sang happy birthday to her. The food was mediocre for the price. However the customer service was brilliant and the staff were very attentive. Pauline the waitress was fantastic and cheery, it really made our visit.
The hotel was lovely and warm throughout our two night stay. We booked the stay with breakfast included. Our room whilst small was clean and warm although it was the smallest double bed I have ever seen. If my husband and I were a little more full figured I doubt if both of us would have been able to get in it. We soent a day at the wonderful open air Beamish museum which is 3 minutes away. Both night we ate at the stables restaurant and enjoyed the ambience and food. Service was very good. The only thing that was a bit weird was that on the second morning the breakfast menu was not available as it was on the previous morning. Some problem with the kitchen we were told. The usual continental breakfast was available as was a selection of hot items in heated dishes which one could choose from, but only scrambled eggs was available.I was a little upset as I was looking forward to the Eggs Benedict but no choice was available we were told. But then a guest on a table near us asked if she could have the smoked haddock! and even told she could have a poached egg on it.! Why one choice for us and obviously another choice for others! Not happy and this unfair treatment would stop me ever going again.
My son and I went to a "Santa Sunday Lunch" event here back in December, first impressions are great walking around the hall whilst making your way to the venue room. However when you think of a festive event like this you expect to see a festively decorated area which was not the case, the whole setup looked very cheap but i still had hope for the food and Santa of course. The starter came out which was freezing cold and people were restless at this point (it had taken a while), next came the main which was a roast but it was literally the most bland roast dinner i had ever had in my life and after speaking to others it appeared that most of the room was of the same opinion. My son had the choice of buffet which included chicken casserole (no one wanted that), fishcakes with Salmon which again no children wanted, onion gravy, parsnips and Brussel sprouts so my son (and most of the kids there) was not overly impressed with the choice it's not quite what children prefer in my opinion. The main event which was Santa consisted of him sitting on a chair (no presents around him, no elves, no decoration etc.) on the main stage whilst children queued to see him (see the photo). He looked as fake as you can get and handed out a 50p selection box to every child. Speaking to other guests they were of the same opinion, one family said it was even worse the year before and this year was gratis to make up for the last one, it was safe to say they will not be returning either. I later complained and received a response from Christiano, basically saying they offer great value for money which yes i am sure they have to say. I was offered a token gesture, which was not much but better than nothing.......that was 40 days ago. I did complain again and was assured it would be taken care of but still nothing and it just goes to show that their organisational skills are shocking and also the customer service aspect is lacking somewhat with little or no complaints escalation procedure in place. I did ask Christiano to speak to someone more senior as it's clear he is out of his depth with no response again hence why i thought i should write a review to outline my woes.
We stayed the night for a friends wedding, the room itself was lovely but when we went to bed that night we found out that we had no hot water to our room. We tried the shower again in the morning and it was still running cold. We then went for breakfast which was nice but being a veggie I struggled with the breakfast due to items being unavailable from the menu. When we checked out of the hotel the lady at the front desk advised that half the hotel was without hot water, I can't understand how a hotel of this size could allow this to still be outstanding in the morning for guests. I work in the mechanical and electrical division and that's what on call engineers are for. I have contacted the hotel on several occasions to complain as we were not offered any form of recompense due to this issue - to date I have not had a reply.
Stay included bed and breakfast with three course evening meal. Room filled with furniture to match the grade 2 listed building. Ensuite modern to a high standard. Evening meal excellent to a very high standard and a good choice. Breakfast portions very generous and high quality ingredients used!! Overall the Winter break I would highly recommend and will visit the hotel again in the very near future.
I have been coming for a few years now to enjoy the Afternoon Tea at the Movies, and we have always had a great time, with amazing triple decker sandwiches, that you get to choose from a menu (we always get one ham and one beef to share), so filling and delicious, making up for the not so fabulous cakes - but this was never a problem! NOW THEY HAVE CHANGED EVERYTHING! At our recent visit, we waited at the door to be seated and noticed that the normal Christmas Hats weren't on the table - ok, we understand cutting costs, but to what extent we did not realise. We were then seated on a table with two other parties! So we had to share our precious catching up time with other people. now i'm not against other people but never before have i had to share a table when going for afternoon tea, how can you speak freely and have private conversations within your group when you are all too aware that there are other people hearing your every word. Not to mention that we had to interrupt the other parties to 'pass the milk' for our tea etc. We were then presented with a selection of finger single decker sandwiches, we weren't even asked if we had any allergies etc, and these were a far cry from the delicious ones we had been used to. The cakes were still average, and we both came away hungry! I have been told that the change is permenant and they have increased the price from £17.50 to £25!! so for an extra £7.50, you are getting less food which is much less desireable and having to share your table with other guests. That's a huge increase in the profit margin, but unfortuantely at the expense of us not returning and i'm sure many others, as the experience has been completely changed! Such a shame as we did love going there!
what a fabulous place. so idyllic yet close to places to visit if you want. the hotel is next door to the beamish museum. fantastic room, warm, cosy and huge! the bathroom was so clean, it sparkled. (although the cistern dripped all night). the micro brewery on site was a plus, and the food in the stables restaurant was lovely,but we were told that three dishes were off the menu, so it was a bit limiting. that said what we had was very tasty.there is a small area where you can buy locally made crafted goods, that was interesting. we needed a rest and peace and quiet, this place delivered. we WILL be booking again.
We recently sayed for 2nights 2nd & 3rd jan in a superior room were quite disapointed as the jacusi bath we seen in hotel pictures was a large double jacusi we only had a corner bath with jets in it.also in our room number 101 we didnt even have a sofa and table as per pics again. The breakfast on both days was inedible as bacon exc was so over cooked we did complain after the first day but it didnt change the next day . We did report to reception on check out but heard no more.on top of this when leavin we noticed the the pic we had seen were of the room next door . Very disapointed as this was our treat after working all thtough xmas. Rather expensive @ 147 pounds per night for something not very specisl at all . 50 pounds of this for a breakfast that couldnt be ate. Good luck to anyone else hope they like continental breakfast.
I have visited the Eden tea rooms twice for afternoon tea. First time with family and second with my friend. Both times were delicious. Good price for the quality and amount of food you get compared to overpriced afternoon teas with less. Customer service is outstanding, 2 different ladies I think who served me on both occasions couldn't do enough for us. Would definitely recommend coming to Beamish hall for the afternoon tea, lovely afternoon.
Stayed at this hotel for my birthday . We Have stayed here before and always had good service , food and room . All the staff are professional and welcoming including housekeeping , cleaners to the gardeners . We will be staying again some time in the future maybe in the summer. When we can afford it . The hotel is pricey to stay , but drinks and food are on par with any other restaurant or hotel . The bonus of our stay was that they have kept up with the decor of the past , which some hotel ruin with adding too many modern things . If you want smart modern all the gadgets etc this isn't the hotel for you . Just remember those hotel are ten a penny , this hotel is not .
Lovely hotel in a great setting. Was on a deal including a meal in Stables restaurant. The meal was ok - nothing flash - tinned soup but good beer. Well worth the money tho for a post Xmas trip ...close to the wonderful Beamish Museum whereupon you get 25 percent off
Another lovely afternoon tea treat at Beamish Hall. Nice mix of sandwiches though there could have been more filling in them. The lemon drizzle scone was a first and very nice, cute fruit tart and so many cakes we had to take home goodie bags! We've been twice so far and will definitely return!
Visited beamish hall for a two day stay away with family to see the new year in. I must say it is a beautiful location and building . Rooms beautiful and clean. Staff were wonderful , very accommodating , nothing was too much trouble . Thank you Beamish we will be returning . From a very happy family.
We stayed for dinner bed and breakfast on New Years Day. Fantastic stay staff were excellent great people skills. The room was cosy and the hotel was fantastic. All meals were very appertaining. Would recommend spraying here to everyone. Thanks again
What a beautiful hotel , staff were lovely and friendly , nothing was too much trouble , lovely rooms , food in the stables was lovely and again staff were great . Stunning surroundings , can't praise this hotel and staff enough . Will definitely return .
We stayed the night before collecting our dogs from the sitters after our month long honeymoon. Stay was nice enough. Room was clean and compact. Was woken around 2am by someone in the room above moving what sounded like furniture. Obviously this isn't the hotels fault and I didn't complain. I do wonder what they were doing above. I slept well otherwise, even though the room was very warm. Breakfast was nice. Staff were attentive. Nice little stop over after a lot of travelling.
My friend, my son and I visited for afternoon tea. The tea rooms were very quiet with only two other tables but it was a week day. Staff were pleasant, and service was OK. They were very accommodating to my three year old, who happily ate the salmon sandwiches! Lots of food and good value for money.
we were a group of 12 and at check in I was asked for remaining balance that had already been paid in advance.Reception staff seemed to lack customer service skills in handeling this situation They made it look like my error not theirs. I later returned to reception and it was different staff who where very helpful they even organised wine for our table at the Xmas night as an apology. Rooms are very small we overlooked a roof, Bathroom looked nice but shower not very good too hot could not turn temperature down. Breakfast was excellent and all staff where very helpful and friendly.
Three of us booked for afternoon tea at the movies The room was very hot. The tables were crowded The cup of tea came about 15mins before the food,so was cold by the time the food came It would have been better to have had teapots We were very disappointed with the sandwiches,they were not as nice as the normal afternoon tea. The cakes looked nice but tasted awful Too many sweet cakes The scones were very mediocre Why not have a cheese scone . We were sitting nearest to the screen and had to look up to see the movie, which isn't a comfortable position The chairs were very uncomfortable also. I don't think much thought was given to the comfort of the people there. We found this a very disappointing afternoon and would never go again I also think it was poor value for money
Daughter Booked This Hotel In Error For Grandparents For Christmas So Her Grandmother Could See Her Brother Who She Has Not Seen For Years Bearing In Mind They Are In There 80s So Misheard Name Of Hotel Which Was Supposed To Be Beamish Park Not Hall Rang Hotel 10 Days Before Room Was Booked For Which In My Opinion Is Ample Time To Rebook The Room Room Cost £79 Refund Off Hotel After Cancelling £29 So Hotel Charge £50 To Cancel Shame On Them The Word GREED Spring To Mind
We had an overnight stay at this hotel recently whilst attending the Christmas evening at Beamish. Reception area was lovely and we were checked in quickly. Our room was lovely, if a little cold at first but soon warmed up. We ate & drank in stables bar, staff here were friendly and it was a really good atmosphere. Breakfast the next morning was great &again the staff were cheerful & friendly. Would definitely stay again, the only little downside was although i'd Booked direct with best western the price I paid was £20 more expensive than if I had booked on the day - maybe a little discount off next stay or bar credit would have been nice.
We booked for our work Christmas celebrations to attend Beamish Hall's Afternoon Tea at the Movies. This consisted of afternoon tea (usually £15 at Beamish Hall) and a showing of It's A Wonderful Life. The total cost of attending this was £22.50. On arrival I found it difficult to locate the room in this rambling building. However, when I found the room it was beautifully decorated with a wonderful tree. We were shown to our table and offered a glass Buck's Fizz, I don't drink so I was offered a cup of tea or coffee instead. We were served our afternoon tea, which was very heavy on the sweet items. The sandwiches were limited and not very nicely presented. The cakes were more interesting but all Christmas themed - lots of chocolate or fruit cake. The scones were apparently stale. As a wheat-free vegan I was served some sandwiches on gf bread which were filled with grilled courgette, onion and mushroom. They were a bit dry, and would have benefitted from some hummus. I was served some fruit salad, a plum tart and a chocolate tart. I don't have much of a sweet tooth so I had the fruit salad and the plum tart. I left the chocolate tart. After the tea they showed the movie but we were still seated at our tables on uncomfortable conferencing chairs, which I didn't like. It was so crowded in the room it was difficult to get out to the bathroom. The bathrooms were badly maintained - two of the four stalls were out of order and the soap dispensers were empty. I did not feel the event was good value for money. Drinks and food was limited (unless you have a very sweet tooth) and I left feeling very thirsty and hungry. The movie was just a DVD projected onto a large screen in the ballroom. The seating was not comfortable and the room was terribly hot. I would not recommend this event, and certainly won't visit Beamish Hall for afternoon tea again.
I must say i do enjoy coming back to this hotel with the friendly staff and great food and beer. What else do you need in life. Today i arrived to a snow flurry which made the build look like a winter wonderland.
Firstly, the room 205 has lovely old furniture, was clean, and we had great service for both afternoon tea, and breakfast the next day. The only thing is for this time of season, December, the heating units are not strong enough to heat the room as they are a good size with single pain windows. During the day the heating unit on the inner wall would heat room, then sometime during the night it would switch to the window wall unit. We asked for a portable heater, but unfortunately was faulty. Beamish Hall, if you read this, tell your cook when a customer orders over easy eggs, the yoke should still be runny which mine were not. Also it would be better you buy good rashers of bacon, not cheap fatty ones. I love a nice breakfast, nothing fancy, 2 eggs over easy, toast and bacon and what you served was disappointing. Now would I stay again? Yes, just not in the cold season.
We booked here for a 2 night stay as we regularly use best western hotels so we do get some good offers.we arrived half hour before book in time but had a lovely mulled wine before being given our room.the hotel is amazing such original features and our room was lovely well equipped with period furniture that made it more homely than standard hotel rooms.our main gripe is that on the second night there was a uni law xmas party all black tie and even a fairground ride hired.so even though we were not warned we did expect some noise.however at 1.20 am when these youngsters were screaming and running up and down corridor ans making so much noise any sleep was impossible, my husband gave up trying to ring reception and went downstairs.he didn't even make it to the desk as everyone was in that area either shouting or falling v over or in one case trying to vomit in a jug.so our peaceful birthday break left us so tired that after another wonderful breakfast we left for home early to r e cover.the receptionist seemed surprised we had not slept and mildly apologised leaving us a bit upset.we loved this hotel loved the old fashioned service loved the proper starched table cloths and China cups and t he amazing cooked food.but our late night experience left us shattered
This was our 2nd visit for afternoon tea this year,our first being in april and we were surprised at the difference in quality of the food .The sandwiches this time didn,t seem freshly made,they felt that they had been made for a while,(not fresh) and there was no choice of filling,in other words eat what you,re given or don,t eat it whereas earlier in the year you got a choice.The scones were fresh as were the sweet cakes but as it was near xmas they were xmas cake &xmas pudding selection and as we are not keen on this choice we took them home,but this was not the fault of Beamish.The tea was hot so no complaint about that and the waitress was pleasant enough.If we go back it will not be near xmas so the cakes will be a different selection.
Hotel looks stunning from outside, Nice entrance, pity lots of people were smoking in lobbyway due to bad weather, but really should have been outside. Staff never told them. Our room bit old fashioned with furniture, but still nice and clean, bathroom new and lovely.But our problem was the bed, low and narrow. Not a full size, more a three quarter size.so bit of a squash for a couple. So an uncomfortable nights sleep. We mentioned this at reception, but lady not really concerned. And as we only stayed 1 night I didnt persue it. This was room213 Breakfast very good, .
Staff who go out of their way to be helpful. Thank you to the duty manager Adam for going out of his way too accommodate my need to access the internet on my work secure site; your thoughtfulness and anything is possible approach was extremely welcoming. A big thank you to Paul Brennan the restaurant duty manager who took the time to find the right location for me to link to the internet, the coffee and chocolate was a nice touch and showed how thoughtful you and your staff are. Beamish Hall had a wonderful charm accentuated by the dedication and thoughtfulness pervaded through the hall by all the staff. A wonderful stay where nothing is too much trouble.
Myself and a group of friends have been going for afternoon tea yearly at Beamish and each year we see portions go smaller, but this year was utterly ridiculous. Every year when we arrive we normally select which sandwiches we would like from the menu, this is ideal as we have a number of food allergies in our group with Egg being a major factor to one of our friends. Yearly we normally have the same seat at the window and do not normally need to request this until we arrive. Today we arrived and as usual asked to sit near the window in the corner, Carol went into the kitchen were a lady came out to advise this was booked and we couldn't sit there, we asked for any window seat and again we were told all booked. The duration of our stay no one sat in the seats we requested! The menu was ok the table, but no sandwiches were listed, my friend who suffers with food intolerances asked if we could select the sandwiches a gentleman said yes, but when the tray arrived we were given Egg, Salmon, Cheese and Coronation Chicken. The only sandwiches we liked were the chicken and there was only 4 small sandwiches. My friend wrapped up the rest of the sandwiches to take them home as the thought of losing £45 was too much! The cakes were plain, nothing like last year and there was no little pies or extras like we got last year. The cutlery and cups smelt of wet dogs and we have one small tray between 3 for £45.00 in total we have a small sandwich, plain scone and a chocolate cake for £15.00 each. Poor Carol was on her own with a party for a 60th as you can imagine she was rushed off her feet. Payment time and we were asked was everything okay, we said no and her exact words were that's £45 please. No acknowledgement or sympathy she clearly did no care nor want to be at work. My friend asked to speak to the manager where we waited for over 10 minutes, the manager explained the changes on the menu and apologised. She offered a voucher for afternoon tea, but just for two people and not the whole group! This just added insult to injury we declined and explained we will find another venue for our yearly gathering. It may sound petty, but you pay £15 you expect something you can actually eat and enjoy, if you are not happy you expect a little bit of common courtesy and not faced with attitude. We went to the stables and ordered Sunday lunch which was beautiful, we were talking to the manager who was wonderful and discussed our awful tea, he was shocked that we paid and the manager let us walk away unhappy. The place is going down hill and quick! Terrible portion sizes, disinterested staff and no customer care! If you have any picky eaters or food intolerances please be sure to avoid the afternoon tea and eat and the stables instead.
We had an excellent stay , we were made to feel very welcome as soon as we walked in the door by a lovely lady on the reception,we arrived at two o'clock and were told our room was ready , we had also pre-booked afternoon tea for 2-30 We took our case to the room first ,number four (we asked for a quiet room) the room was excellent,extremely large bathroom with jacuzzi bath and large corner shower,plenty of wardrobe space and a welcoming pack, We went upstairs for afternoon tea and were welcomed by genuinely lovely staff who were extremely attentive and polite but without being intrusive,the sandwiches cakes and scones were absolutely delicious and not extortionate prices , the setting was also excellent looking out over the grounds We were going to a friends wedding in the hotel that evening,again faultless service,the buffet was delicious in a wonderful setting ,the drinks prices were really good value for a four star hotel We weren't late to bed and wow what a lovely nights sleep the bed was so comfortable (in a very quiet room) Breakfast sorry for repeating myself but it was fantastic,the full English I had was delicious and again lovely staff who couldn't do enough for us All in all a brilliant hotel run by amazing staff From two very happy customers thanks very much for an amazing stay
This is one of those places in my opinion that could do with a bit of a makeover as it is starting to look a little tired but please do not let that put you off from eating here as the afternoon tea is one of the best value for money afternoon teas we have had as a family. I have mentioned previously that unlike anywhere else - Beamish Hall do an alternative savoury afternoon tea if you fancy a change from traditional. Each and every time we visit I always have this alternative as it offers up scotch egg and pork pie as part of the deal and as they are both served warm and are delicious. There is always a good choice of cakes and scones as well as the normal array of sandwiches that you tend to get at most places. The restaurant upstairs is not the most modern place to eat but the staff in particular Cain always make you feel very welcome. The service throughout was excellent as it always is and believe on the value for money scale hard to beat. We have paid a lot more at other places for afternoon tea and for that you get more upmarket surroundings but for me this is all about feeling comfortable and very welcome and the staff certainly make you feel that way. The service throughout was excellent and credit to Cain and his team who were extremely polite,helpful and courteous throughout our entire visit. So if you want afternoon tea with a twist then I can highly recommend Beamish Hall and also offers very good value for money.
Booked the 2 night wine and dine deal. Our room was spacious and furnished with antique furniture. We looked out over the gardens. The bed was nice and comfy, a good night sleep was had.The hotel was clean and tidy. The whole building is quite stunning. The staff on the reception were really helpful. Breakfast was taken in the Eden Room. You had a choice of a cooked breakfast or continental. We chose the cooked option and were not disappointed, this set us up for the day ahead.
We stayed here as my wife's nephew was getting married here. The hotel is quite rambling but it has a great charm. The wedding itself was magnificent with the Garden Room beautifully decorated. Food throughout our stay was excellent. It seems a bit run down in parts but overall it was a Lovelace to stay and the staff were very friendly
We had a lovely stay at this hotel, which was also really conveniently located for our trip to Beamish museum. The hotel was clean, the room recently refurbished and the mattress really comfy. Breakfast was very nice - we had a full English but there were lots of other options (cooked and continental). The staff were really friendly and helpful. There is plenty of parking at the hotel and it was quiet and peaceful overnight. Can thoroughly recommend.
We got a deal for DBB on a website and plan was to visit nearby Beamish Museum the following day. As advised couldn't check in until 3pm which I think is but latte but we we're allocated complimentary tickets for the Xmas Fayre that was taking place so that was a nice touch !! We paid £20 extra to get deluxe twin room it was a lovely room with good facilities!! Had ask front desk for face flannels as advised in room info booklet but staff happy to oblige!! We had a lovely 3 course meal in The Stables Restaurant as part of our deal ! Good food and large portions!! Also the breakfast the following morning was very nice plenty choice and made to order cooked breakfast. I was very pleased with our stay and had plenty contact with Susan before or stay who was very helpful with my queries. Hotel very close to Beamish Museum and receptionist can provide you with a voucher for 25% off. Would like to return at some point !
Visited beamish hall for our anniversary, first room we got was tiny, bed wasn't even a double more like a queen size no view out of window and was facing the hotels heating system which was very noisy. I asked for a different room which was no better still tiny, small bed. Bathroom ok. Creaky floors, no view again. And very noisy, an outside door kept opening and shutting all night long every 10-15 mins. We had no sleep at all and was shattered the next day. Carpets threadbare. We will not be returning as it totally spoilt our wedding anniversary.
The hotel is an old mansion house/ stately home type configuration, going back to 13th century, I love this old buildings and enquired about its history and architecture whilst on was staying, my room was a premier room and had a huge jacuzzi bath in the bathroom which was great to use and they must get through some water in this hotel. The room was very well decorated with comfortable bed and nice decor, the restaurant served lovely food and the breakfast was excellent, the price for the room was very reasonable for what you get, would without doubt stay again.
Beamish Hall is very beautiful however i'm sad to say that this was the only good thing about tonight. This was our first bonfire night at Beamish Hall and will definitely be our last. We spent £30 on tickets for 5 of us including a £5 car parking ticket, however they only ended up checking the car parking ticket and did not ask to see our admission tickets. Even though there was hundreds of people there, there was only one burger van, one sweets van and a small nacho stall (which ran out of nachos and offered us boiled potatoes with cheese??) Queues were miles along and took us about an hour to be served. By the time we had been served the bonfire was already lit, fireworks started soon after and lasted approximately 10 minutes. The whole evening was just a huge disappointment, I could have gone to my local bonfire evening for free and saw a bigger, longer display. Will not be attending again.
This lovely hotel will take you back in time. Originally built in the 16 or 1700's, it is a piece of history. Very lovely, roomy accommodations. Nice shower & ample breakfast choices in the dining hall. Nice view from the room of the grounds below. The Stables Restaurant was where we ate our evening meals. While a little slow on service, the food was very good.
Stayed here a few times now and always had a pleasant stay. Room was comfortable and spacious. Food (at the Stables) was excellent, so too the beverages (of which we sampled many). Service was great, always happy to help.
This review is for Afternoon Tea only. Three of us arrived at this beautiful hotel where one is getting married next November. The room where tea is served is so stunning the tea you can choose from 3 different menus we all choose the same. The presentation, standard, value are all excellent. Staff professional, polite, experienced and welcoming. All in all a brilliant afternoon cannot wait for the wedding and over night stay.
Booked for 1 night as a treat at the hotel room smelt like smoke when we got there.. the carpets are thread bare on the stairs and I had to take the cistern apart as the toilet wouldn't flush!! The room itself looks gorgeous but the duvet was thin and cheap and the sheets were rough. Not what I expected for the money.
We stayed here for 2 nights for the cricket at Chester-le-Street. When I phoned the hotel direct I was told they were completely full. However,surprisingly, I got a deal for the requested nights through Superbreak with a superior room and including a first night dinner . Dinner was at the Stables restaurant -friendly service but below average food. Room was good ,though the hotel can be noisy with wedding parties ! Breakfast was the best part of the stay. Would I return? I have booked cricket tickets for next year but reserved accommodation elsewhere.
four of us went for afternoon tea to celebrate my mum's birthday and my grandmas 90th birthday. first of all a huge thank you to Suzanne for helping with the lift and the wheelchair, and thanks to Kim for her impeccable service. afternoon tea was a delight, loads of food, so much that we boxed some to bring home, everything was so fresh and there was loads of choice, will definitely be back again
This wonderful hotel is situated in parkland. The staff were all excellent and so friendly. The room was as expected, clean and tidy with the facility to make a hot drink. Biscuits and bottles of water are also provided. The bathroom was spotless with lovely large towels. We enjoyed a very good meal in the Stables restaurant, where the price of the drinks were very reasonable.
My review is of the above. This is a hidden gem set in the Durham countryside. The Stables bar is annexed to the main country house hotel. It is full of character and also has a nice outdoor seating area. The staff were pleasant and attentive and we enjoyed very nice meals from an excellent menu. All in all a very nice outing.
Stayed here with a large group from a national car club. Very nearly everything about our stay was really good. Some of the bedrooms are really impressive and some of the group had these, we stayed in a smaller double room but it had everything we needed with a large bathroom and shower room. Everything was clean and comfortable. Every member of staff we met were polite and friendly. Every meal we had was enjoyable, and that includes breakfasts and also the evening meals in The Stables Restaurant. We attended a Saturday evening group dinner in one of the hotels function rooms and can honestly say it was the best group dinner experience I've had for both food and service, each person at a table being served their correct choice of menu at the same time by a small team of waiters. A well timed precision manoeuvre in itself! The only criticism, which is way I didn't give a 5 rating, was that our bedroom carpet was not vacuumed during the whole of our six night stay - management please note - otherwise the bedroom and bathroom were spotless.
after been told how lovely beamish hall is and how palatial the building and surrounding are we thought we have to try it out the grounds and outside building and surrounding are lovely it's not till you go inside that you see how tired and in need of an update this hotel is the carpets are' threadbare and full of hole's the paintwork is marked and chipped the ceiling in the large Eden room I think it was called is all damp and in need of a good painting and cleaning the curtains were very dirty far from being palatial the staff wernt very helpful when asked werr to go all you got was up the stairs and it signed from there but with my 86 year old mother we needed a lift and again when asked all you got was its down there But getting back to the afternoon tea the food was of a very high quality a good choice of sandwiches and cakes and plenty of choice of hot tea and coffee
We had our team building day which included lunch and the High Ropes. The food was very nice. Some of my colleagues had fish and chips and the portions were very generous. I had salmon in crusty bread which was served with chunky chips and was very tasty. Some of us has tomato and basil soup which was delicious. The staff were polite. The High Ropes were very exciting and very challenging and great fun. I was petrified as I am afraid of heights, however the staff were great and I impressed myself. You gotta try it.
Booked here as a last minute night away. I didn't think it was going to be as lovely as it was. On arriving the place is beautiful. Our room was amazing, we had a gorgeous meal at the stables+breakfast the next morning, which was also lovely. Can't wait to return x
The hotel is a mansion set in beautiful grounds. Our room was a good size and had antique furniture. The view from our window was beautiful.The room was well equipped with TV,clock, iron, hairdryer and coffee and tea making facilities,biscuits and still and sparkling water. The bathroom was clean and had a shower over the bath and shower gel etc. The bed was comfortable but only a double and we are used to kingsize. We were staying as part of a group of 40+ and so had our food in a room adjacent to the bar.The food portions were large and the food was excellent. At breakfast the portions are also large and enough to keep you going all day. The bar in the hotel is has a wide selection of drinks. The hotel has a micro brewery and the beer is very good. The staff are very helpful and make you feel welcome. We really enjoyed our stay.
This Hotel has it all, your first impression is of the stately wrought iron gates and the driveway flanked by manicured lawns then you hear the crunch of the gravel as you pull up to stunning 13th century architecture of the hotel. As we checked in the staff were warm and friendly and our luggage was whisked away to our room. Our room was spacious, luxurious and quiet. The breakfast room was well designed so you did not feel as though you were too close to your fellow guests. It seems funny to describe a "Geordie" as genteel but the breakfast room staff were just that, well mannered and polite. We ate in the dining room and the atmosphere was lively, the food was excellent and the wait staff were very patient with our group. We sat down at 6pm and left around 10pm we had such a great time. We will most definitely visit again. Added bonus is the proximity to Beamish Museum.
Found this to be a great place to stay The staff are wonderful and friendly. Set in its own grounds it is a peaceful place to stay. It is a place to stay and lots of places to visit Beamish Museum is close and if you drive Hadrians Wall and High Force Waterfall are worth a visit. Spectacular scenery if you like walks Causey Arch is a lovely walk and not far from the hotel
We held the Pennine rally for the Riley club at this hotel and they coped well with over 30 couples either staying with them or requesting meals. The club dinner was very good and run with military precision, so we all received what we had ordered and the food arrived well presented. The staff were friendly and helpful, the beer didn't run out, their coffee was some of the best we have drunk on these rallies and our room was comfortable. The grounds looked attractive, but due to the inclement weather we didn't venture far from the front door!! We opted to eat all evening meals at the hotel rather than foraging afar and found the chef very obliging in making variations to the menu.
Staff were efficient and friendly. We booked an offer via Travelzoo that included an impressive afternoon tea in this former Georgian country house. Sandwiches were excellent and the cakes looked amazing, although some were a touch on the sweet side for me. Contrary to a recent review, everything other than the bread is cooked on the premises. Our room was adequate although quite a distance from reception with numerous stairs, so anyone with mobility issues should check their room location.The adjacent Stables Restaurant, which provided dining with excellent food, has an attractive outdoor courtyard, Beamish Museum was 20 minutes uphill walk away. From the hotel we obtained a discount voucher off the entrance ticket, which expires in a year. Took 2 days to look around as so much to see.Thoroughly enjoyed our break and would return.
We stayed at this hotel in September 2017.The reason I wanted to visit was because I had lived there as a child so it was a bit nostalgic. Beautifully kept and presented. Staff were very efficient and friendly. Our room was fantastic, huge with a four poster bed and a huge bathroom. We had dinner at The Stables restaurant, which was very different from the main hotel and we had to go across a courtyard to get to it which as it was raining was a bit inconvenient. However a warm welcome in the restaurant soon cheered us up. Young and very helpful staff who couldn't do enough to help. Food was delicious. The stables also houses a micro brewery so good choice of beers. A really enjoyable stay.
Had a couple of nights here for a family get together and a visit to Beamish Open Air Museum. The rooms were oldy world, but well appointed, with a ridiculously comfy bed. The Stables Bar and Restaurant was an absolute delight. The staff could not have been more friendly and helpful. Thoroughly enjoyable and highly recommended!
This was a disappointing stay from check in to check out. When we checked in we were asked if we wanted help with our two cases. My wife said "that depends on where our room was". We were told there was a lift so we declined. What we were not told that after getting out of the lift we had to negotiate a flight of stairs and a couple of short steps both up and down, not forgetting the long corridors. Having got part of the way, I gave up, and left the cases and eventually found our room 219. I phoned reception and explained that we could not carry our cases further and were asked to return to see if we could change our room. This we did and were put in 109 a short walk from the lift. The lift was far too small for a hotel this size as it just about fitted us and two cases. The inside door of the lift closed so fast, I nearly lost my arm. We were eventually reunited with our cases! I would have thought that following my wife's comment that the 'penny would have dropped' regarding our ability to get to the allocated room. The Fire Instructions on the rear of the room door was the most confusing plan I have seen and I hate to think how anyone could leave in an emergency. Direction arrows on the maze of corridors would be a help. We had booked a table in the Stables Restaurant following a telephone call from the hotel before we left home to say that we should, as the hotel was rather crowded. based on the number of diners, I can only assume that many did not turn up as the restaurant was less than half full. The menu was different to that shown on the website. Due to my wife's strict medical diet she wanted sandwiches but these stopped being served at 6.00pm, something that was not stated online. As a result she ordered just a dessert whilst I ordered a Burger. The waiter was told that we wanted these served at the same time. After an extraordinary amount of time my Burger arrived. Nothing special considering it had taken 45 minutes. Needless to say there was no sign of my wife's dessert. This was noticed by the waiter who had taken the order and rectified. The restaurant as others have commented is not in the main part of the hotel. It is not unreasonable to expect that when it is raining umbrellas are provided from the hotel and also from the restaurant. sadly these were not, although I did see two hotel umbrellas in the restaurant after we arrived wet! We were checked out by the Front of House Manager who could not be bothered to ask how our stay was, and I couldn't be bothered to say it was very disappointing to say the least. At least if we return to this area we know where not to stay.
We visited the hotel on a voucher deal and to be honest was not disappointed in anyway shape or form. We arrived a little early so decided to make use of the onsite microbrewery and sample a drink in the stable bar. Following this we moved to the main hotel where we had afternoon tea and this was exceptional although if I'm honest there was a little too much for us to manage but the quality of the afternoon tea along with the service was superb. We checked in and moved to our room which was clean and tidy and again to a very high standard. After a quiet evening (still digesting the afternoon tea) we had a small walk around the grounds which to be fair didn't take all that long to do and retired for the night in readiness for our next days visit to the Beamish Museum. All In all the experience was excellent, the service was superb and breakfast didn't fail to meet the very high expectations the previous days experiences had delivered. Highly recommended to all. Thank you Beamish Hall.
I have stayed here before and must say I like it very much The location and grounds are superb. The service is attentive and very friendly . The rooms are of high quality with furniture to match the elegance of the house and with bang up to date bathrooms The Stables Restaurant is informal with a good selection of food for dinner and with beer from the hotel's micro brewery A small downside is that you have a short walk to get from the hotel to the restaurant The Eden Restaurant where you have breakfast is an elegant dining room with friendly service provided by mostly local ladies who go out of their way to see you are well fed and watered The hotel was very busy indicating a deserved popularity
Just returned from a weekend at Beamish Hall for my sons wedding. Day went like a dream and a big thanks to all the staff who made the day special. The grounds are fabulous for taking the photos in a 17th Century back drop of Beamish Hall its self. Luckily the weather behaved itself for a short while, while we go the photos done. Breakfast and the Wedding dinner were first class. Dinned in Stables Bar Saturday night and if you are in the area this place is a must for food. Booked a Premier Room, which was large and comfortable. My only complaint was that room service came the second day while my wife was having her hair done. We has some fresh towels dropped but room maid never returned even though we said we would be 30mins. So slept in the same bedding, no fresh water or tea, coffee biscuits etc and the bathroom was full of towels. Apart from that inconvenience the stay was pleasant.
We have tried several hotels in this area and this easily is the best - very reasonable and a delicious breakfast with charming staff. We just need an overnight stay about 4 times a year and this completely fits the bill.
Great hotel which is very close to the Beamish Museum. Beautiful building with lots of original period features and in a quiet location. We stayed overnight and had afternoon tea on arrival which was very nice and was plentiful. Wouldn't say the cakes were homemade but delicious none the less. Our room was quite small but adequate and very clean. Food and a drink in the Stables restaurant was an excellent choice in the evening and not overpriced as you sometimes find in hotels. The following morning we had a great breakfast which was cooked to order and very tasty. Overall a great experience and would definitely return if in the area.
Excellent activity for adventurous kids! My 2 loved it. The staff were really friendly and patient and talked each child through safety then took them to the trees. It takes about 2 hours and they are supervised at all times, an excellent day out
I'd actually say 3 1/2 out of five. Good but not quite very good. There wasn't the option. Stayed here for two nights. We got a special afternoon tea included deal. The hotel is very easy to find off the A1. Follow the signs for Stanley then pick up the hotel signs. We had room 1 which sadly was situated opposite the laundry/housekeeping room which meant noise from about 7am. The room was spacious and the bed comfortable. The furniture, although in keeping with the country house was a little more shabby than chic: clump of wood to level the wardrobe that had a random loose key inserted into the lock (not the key for the wardrobe) to act as a handle. The inevitable cup ring stains on the dresser that had a few loose attachments plus a generous sized bedspread that was very noisy and creaky with an oversized footboard you tended to bump into. That said on the surface the room was very spacious and comfortable. Afternoon tea was generous. Although out cake tier and plates were, litterly, dripping in balsamic vinegar. This was pointed out to the chap on duty. The main restaurant is 'THE STABLES' across the court yard and is a bit more gastro pub than hotel restaurant. THE GOOD: the food. We had no complaints. We had over our stay. Tempura prawns. Terrine. The Sharing platter. Pork loin. Clay baked lamb and the belly pork. All very generous portions and tasty. Usual hotel prices apply. THE BAD: service was a little slow and very sadly the restaurant/bar staff seem very disinterested unless they are chatting amongst themselves. There is little interaction with customers and little interest or, dare I say, personality when serving you. With ONE EXCEPTION. Adam G. The others should follow his lead! Brekky was again good. Served in the main building with a great choice of cold buffet. Hot option is ordered and very prompt and generous. Staff at breakky are a stark contrast. They are pleasant, interested, engaging and attentive! All in all a good stay. A few niggles but nothing that spoilt our stay and for the style and setting it provides reasonable value for money. If in the area again I would certainly opt for this hotel again.
we called in to beamish hall while out with our dog. around the back of the hotel is the stables restaurant and bar. the We had a pleasant afternoon sitting in what I can only describe as the best courtyard I have sat in, the bar has its own micro brewery that sells a good selection of real ales. we decided to have a meal and at £5.90 for fish and chips off the lunch time menu it was well worth the money. the staff were about the friendliest ive encounted.
We chose this hotel due its proximity to Beamish Museum which we were visiting, combined with some of the trip advisor feedback. This is a great venue with some fantastic period features. The room was spacious and had everything required although no A/C so a little hot one night but there was a fan in the wardrobe!. We enjoyed a great meal in the Stables restaurant and some fine micro brew beer & cocktails, all at very reasonable tariffs. Breakfasts were taken in the hotel during our stay and the cooked food could not be faulted, with continental choices available as well. Service by the staff was very friendly throughout the hotel from checking in to checking out,, including the housekeeping staff. I would certainly use this hotel again if I am in the area and there is an added bonus of a reduced rate into the Beamish Museum but maybe a shuttle service from the hotel to the museum entrance could be a service enhancing opportunity.
Having usually stayed in lodge style hotels, we decided to splash out on a hotel the night before a visit to Beamish Museum. We managed to secure a Travelzoo deal that gave us the nights stay plus afternoon tea on arrival. Boy were we in for a treat! The staff were very polite and friendly, without being too subservient. Afternoon tea was a delight. Excellent sandwiches with no crusts! Beautiful cakes that tasted as good as they looked. 2 mini scones each and 4 other sort of cakes, plus as much tea as we could drink. We couldn't eat it all and were able to take 2 of the cakes away in a specially provided box, for when we could! The bedroom had everything needed for a comfortable stay with toiletries and fluffy towels in abundance. The bed was very comfortable and I liked the mosquito net curtains as we needed the window open all night. Even though there was a wedding on in the hotel, it's a big enough venue for it not to intrude on your visit and vice versa. We called at The Stables just for a drink and Hubby really enjoyed the on site brewed beer. Breakfast was superb. I'm not a cooked breakfast person so had granola/cereals and fruit. Again as much tea as we wanted. Hubby had the fry up all made with excellent quality ingredients and choice of how he wanted his eggs cooked. I've reviewed this hotel as mid priced but it felt like luxury. It all amounted to a treat I would love to repeat......very soon please!
Stayed for a night and it was given to us as a wedding present off my sister. She told the hotel that we were newlyweds and when my husband and I went into the room there was a bottle of champagne and a card waiting for us; my sister didn't arrange that but the staff did and I thought it was a nice touch. The room was amazing! It was huge and the biggest on the floor might I add. I want the bathroom! The jacuzzi bath was the icing on the cake. I didn't want to leave. We had breakfast in the morning which was lovely, big portions! The stay was just perfect. We stayed in room 208.
A lovely hotel with fabulous staff who were all so helpful and welcoming. The Stables restaurant was also first class - a wonderful weekend break whilst also visiting Beamish Museum. The room was huge and we had the benefit of a double size jacuzzi bath to really unwind and relax.
We love places with character and this hotel has it in spades. Set in beautiful parkland, it is only a few minutes drive from the entrance to the Beamish Open Air Museum. When we arrived in late afternoon, three separate functions, Including two weddings, were coming to a close, and the atmosphere became very peaceful (it was a Sunday night). Then we discovered the restaurant and bar in the Stables, which was still buzzing. There was quite a range of both real beers on tap and craft gins, but the helpful and knowledgeable young barman made very good suggestions. Unfortunately, my first and second choices on the menu were not available and what we did have was more pub food than restaurant quality. After an evening stroll around the grounds we chatted to the receptionist in the huge reception/lounge hall and he offered to show us some of the function rooms. At least a couple of these were large ballrooms, one with lovely old paneling and a minstrel's gallery. This certainly had been a grand old mansion. We had been upgraded (unasked) to a family room, which was very spacious with large, solid old furniture. Next morning breakfast was in a very large, light and spacious room, with plenty of choice and lovely service from several wonderful local ladies. We would definitely stay again.
We attended a friends wedding here yesterday and stayed last night, reception staff were very friendly on arrival, wedding was fantastic and went very smoothly, the hotel and grounds are beautiful. We were originally booked into a deluxe room but as the bed was a double and we're used to a king size we upgraded to The Lilley room, and boy were we impressed. Apparently the room had just been renovated and we were the first to stay in it, it was amazing! immediately above reception with huge windows and beautiful views onto the front garden, bed was so comfortable we slept really well, and the room was very quiet considering it's at the top of the main staircase, we barely heard a thing due to the thickness of the walls and solid door, well done Best Western, we will definitely stay again!
My husband and myself stayed for two nights at this wonderful hotel for our 5th wedding anniversary. From checking in to checking out I cannot fault anything about this lovely place. We had afternoon tea on arrival which was so lovely. The Stables bar and restaurant is so lovely. We are real ale drinkers so were in heaven with the 6 wonderful real ales on from their own microbrewery Beamish. We were even given a tour of the brewery just the two of us. The staff in both the Eden Tea Room and the Stables bar and restaurant were so friendly and nothing was of any trouble. Cannot recommend this place enough and will definitely be back.
My husband, 15yr old son & I stayed over for 1 night. We arrived early pm and had a walk around the beautiful grounds. We were booked in to have a go on the high ropes which is also in the grounds before we checked into the hotel at 3pm. Our room was lovely although there was no bed for our son. The staff were lovely and organised for a bed to be brought up to the room straight away. We had booked a table at the Stables restaurant in the evening. The food was amazing and plenty of it, we even had a quick tour of the brewery which we are grateful to Marc who showed us around. We had a choice from a menu for breakfast, the full English was nice and plenty of extras to choose from such as pastries, cereals, fresh fruit etc. Overall our stay was brilliant and couldn't fault a thing. Beautiful setting and lovely people, would definately recommend, 5 minute drive to Beamish Museum aswel.
Just an update on my initial review which was 2 years ago.....Absolutely no decline at all in their high standards. Front desk staff, Susan, Debbie and Christine were top drawer in their presentation, manner and courtesy, thank you very much, appreciated. Room was very good and extremely clean, bed a tad small but heyho mustn't grumble still slept well. Breakfast by their standards exceptional and hasn't faltered, thanks Pauline and other staff. Views supberb from dining room and it was interesting to watch the guy on the 4 wheel grass cutter doing his tasks, very methodical and disciplined in his work. Well done that guy. Anyway, as previously said if you want to go somewhere and indulge yourself, nook and go.
Stopped here for 2 nights with my wife. First impressions of when we drove up was "wow", the grandness of the building and the grounds We had booked afternoon tea and this was excellent. The room was a standard room, all the furniture was in keeping with the age of the building, the only negative point was that the bed was a bit small for us as we are used to a kingsize at home, if we had booked a more "expensive" room I think the bed would of been bigger. The Stables bar and restuarant are a lovely place to either relax iwith a drink in the courtyard or have a nice meal in the restaurant. We ate their on both nights and the food was fantastic ( especially the black pudding scotch egg, don't knock it till you have tried it ). There are several beers that are brewed in the micro brewery which is next door to the stables and they are all superb The breakfast which is served in the hotel was that good that we did not eat anything else till around 7 at night. Beamish Living Museum is only 5 mins away by car, that is also worth a visit. I cannot fault this hotel at all and will be definately going back. The staff are all friendly and polite and go out of their way to help you Special thanks to Yvonne in the stables for giving us a book to look at that showed the history of the house and stables. One again first class ++++++++++++++++++++
Beautiful setting, friendly staff but the downsides outweigh the good. No internet or mobile phone reception without standing in the middle of the grounds.We were unfortunate to stay in room 1 a deluxe room on the ground floor, is hot as it is next to the laundry, noisy as the gravel road is outside the window. and at seven o'clock in the morning the staff had a meeting outside the bedroom door on both nights we stayed so no alarm calls were needed. The stables restaurant serves excellent food but beware even on a quiet Monday several of the dishes were unavailable as they had run out by 8.00pm, Other dishes ran out whilst we chose what we wanted and another dish had been changed some time ago but they had not bothered to reprint the menu. As a four star hotel you expect better, comfortable rooms, a wide choice of food and some way of communicating with the outside world must be a minimum standard.
Visited for our 10th wedding anniversary on a dinner bed & breakfast package. Absolutely lovely. We had booked a premium room with a double jacuzzi bath...the room was huge and so beautifully decorated. The staff had left a congratulations card which was a lovely touch. The meal in the stables was very tasty as was breakfast in the morning. There is a full breakfast menu as well as cereals...toast..pastries etc. All the staff are very pleasant and welcoming...nothing is too much trouble for them I adore Beamish Hall and will return soon.
My nephew got married at beamish hall surroundings are lovely ,well kept old fashioned furnishings staff very polite we booked a room for an overnight stay lovely room very comfortable bathroom wow and bed was lovely and soft don't normally like a soft bed will be booking again well worth it
Visited Beamish Hall Hotel for 2 nights as part of a visit to Beamish Museum just a mile down the road. We have visited many Country House Hotels over the years and you tend to compare as you go along. The hotel is an impressive building set in scenic grounds. Our room was second floor, spacious, dual aspect and furnished with antique furniture, quite pleased actually. Afternoon Tea and breakfast was served in the impressive Eden Room, quality and service was first class. Hotel information praises the Eden Lounge where guests can relax and enjoy the stunning views of the gardens, unfortunately the lounge was not available to guests during our visit and no explanation was forthcoming. Expecting the evening meal to be served in the Eden Room we were surprised when told that a meal could be booked in the stables restaurant to the rear of the hotel building across an open courtyard. In my opinion the Stables Resturant has been constructed to attract outside trade focusing on people of a younger age group than ourselves i.e. Young families and people attending the local Beamish Wild experience. From staying in the hotel I find the stables restaurant totally out of character with the main building. In fairness the food was good quality and served by friendly and efficient staff, however we found the experience rather similar to our local pub, fast track food, lively atmosphere, not quite in keeping with a Country House hotel. Returning to reception we enquired if there was a residents lounge we could retire to and order further drinks, unfortunately the only lounge area was actually in reception itself and drinks would have to be ordered from the Stables Restaurant. This is the only Country House Hotel we have visited that does not serve evening meals in house, does not have a residents lounge in house and does not have a residents bar in house. Would we consider returning in the future, yes, if the management improved the situation regarding evening meal dining in the Eden Room, opening the residents lounge i.e. the Eden Lounge and providing a bar or waiter service in the main hotel, these are basic requirements people expect when visiting a 4 star Country House hotel. I believe the hotel has 40 or so bedrooms and maybe the management is swayed more towards other functions such as weddings, corporate meetings etc rather than portraying the hotel as a truly Country House hotel which I find rather sad as the main building is stunning.
This is now our third stay in this beautiful and friendly hotel . The staff are fantastic , the rooms are spotless and very well equipped . Worth the money as you get a brilliant weekend of hidden luxury .breakfast is excellent . Evening meals, can book to eat at the Stables, located within hotel but having had two poor experiences there I wouldn't rush to eat there again .
We were married here on Saturday 5th August and had the most magical day.I cannot rate this hotel highly enough.Myself and four bridesmaids stayed the night before the wedding and it was ideal.Everything was perfect.Wild and Wonderful dressed the tables with huge blossom trees looked totally beautiful.Our meal was fantastic the chef must be great as everyone thought it was gorgeous.Our fabulous photographer John Young from Durham took photos in the amazing grounds.We could not have chosen a better venue so many thanks to all concerned we had a stunning wedding at Beamish and would highly recommend it
We stayed here for two days, the place was amazing the room was comfy and great views from our window, staff very friendly and breakfast was excellent made to order we will be back here, so peaceful.also have to micro brewery tour was good and sampled a lot of beer at the end.We have dinner at the stables restaurant and were not diappointed the fish and chips could hardly fit on the plate there was so much and the cheese burger was excellent, also the chips were huge.
Comfortable property next to a golf course and surrounded by parkland. The Stables restaurant is good value, but busy on summer weekends. Lots of wedding and party activity during the summer months, so ask for a room away from the Stables and open bar area. We had a lovely four-poster bedroom that was spacious. No fridge, which is disappointing during the summer months and not much space in the bathroom for two sets of toiletries, Staff helpful and pleasant overall.
Just spent two lovely nights at this great hotel.Good location for Beamish museum where we spent a full day walking around,loads to see. The hotel has good bar/restaurant attached which we thought was reasonably priced for 4 star hotel.Rooms decorated in period style and spotlessly clean.Would definitely stay again if in the area.
Stayed one night with family 2a and 2 kids. The grounds and hotel look great and it was lovely . The hotel is very nice inside - a bit of a rabbits warren - but this adds to its charm. Reception staff very nice on arrival , and when kids wanted ' more biscuits' in room - no problem! Our room overlooked the front on the hotel so was nice . Was a double room with 2 foldaway beds. Bit of a squeeze as not much room. Facilities in room good. Fixtures of room matched the feel of the hotel. Breakfast was good, service excellent. Would have been nice to have a bar in the hotel , the stables bar (which we ate in for dinner) had little lounge area for a drink . Would visit again.
After receiving a strong recommendation from a friend, we decided to book up one of the main rooms on the holiday weekend. Staff were very helpful and first impressions were, this looks like a good hotel. We had booked one of the largest rooms with a four poster bed, large bay window and a jacuzzi bath. This was all on a bed and breakfast basis and we had dinner on the 2nd night. The room was impressive but no safe for valuables and even more disappointing, no fridge. We like to keep drinking water in the room and preferably cold. This is the first time we have experienced a hotel of this nature, not having a fridge. The bed was extremely comfortable, so a good nights sleep. However, we decided to use the jacuzzi bath on the third night and although the on off switch worked, the control button did not, so it bubbled away very slowly. Breakfast was excellent, table service for cooked and buffet style for continental. Staff again were excellent. Dinner was in a converted stables which surprisingly we had to leave the hotel and walk over to. It's a very short walk of a few yards but not knowing, we didn't bring jackets and it had started to rain. We were surprised that there was no covered walkway connecting the restaurant/bar to the main hotel. Food in the restaurant was reasonably priced but nothing special. Typically pub style is how I would describe it. Staff were again excellent. Not a bad stay and the setting is stunning but we expected something more which is why I can't give this hotel 5 stars. This hotel must be one of the closest to Beamish, which is only a few hundred yards down the road.
Combined a visit to beamish museum with a stay at Beamish Hall.Very impressive hotel and gardens,the staff are so helpful and couldnt do enough for us.The room was lovely and the breakfast very good.The Stables bar/restaurant was impressive ,with nothing being too much trouble.A grand hotel with an interesting history and very reasonably priced.
This was our daughters wedding. It was well organized. Everything went smoothly. Food was excellent. Everything taken at a nice easy pace. Nightime entertainment was excellent. They had booked the group Redwings which I would highly recommend. Food again on the night was good. Stayed over in a very nice room. Quite a few guests stayed over and all said they were happy with their stay. Breakfast was lovely and cooked to order. Took a little while after ordering but would rather do that than have a cold buffet breakfast. Alk in alkan excellent stay. Staff were lovely too.
There has been quite a bit of redecoration and it has really brightened the Hall up. Staff very welcoming and attentive, it is always a pleasure to stay here. Stables restaurant has the usual micro brewery beers - and plenty of choice. Good menu and a tasty dinner. Hope to be back soon.
Visiting the north east for my sister's wedding (which took place in the hotel) I stayed here in June with my wife and daughter. By the time I booked (only a couple of days after we heard the news of her marriage) the only room available to us was the 'apartment' on the top floor of the main hotel complex. This 'apartment' consisted of two quite small double bedrooms, a lounge and an utterly pointless kitchen; I think that Best Western - the owners - obviously didn't really know what to do with this floor of the building, so they created this supposedly luxury 4* self-contained space. All I can say is that it is definitely not 4*. The furnishings were fusty and old-fashioned (the hotel claims that the furniture in each room has been expertly sourced to reflect the age and feel of this converted country house). Our rooms had the feel of a rushed trip to a house clearance. The beds were too small and the lounge was awful. There were damp patches all along the main hallway between the bedrooms and the kitchen was like something out of a Homebase showroom. Like I said, definitely not 4*. And at £375 per night it was ridiculously overpriced. For the sake of my sister's wedding I didn't complain at the time. We managed to have a nice stay despite our room. I would be hard-pushed to even give the hotel 3*, in all honesty. The stables restaurant to the rear of the hotel wasn't much better, either. The staff were perfectly nice but the food was decidedly average. If you are considering staying at this hotel, do not book this room. In fact, consider staying elsewhere altogether.
Converted property standing in large grounds. Accommodation reasonable with basic facilities. Breakfast in house was not very inspiring . Staff very pleasant. Evening meal served in converted stable by enthusiastic staff. Standard pub food reasonably priced. Initial 2 nights' invoice showed over £100 incorrectly charged. Evening meals which were inclusive and non existent telephone calls somehow had been added by the computer system. All sorted with a minimum of fuss. Worth staying for the close proximity to Beamish Museum.
What a gem of a place, from the drive to the hall, the reception to rooms, it's well maintained, the room we had, had beautiful furniture and a great bathroom, it's clean and relaxing place, the grounds are the best. So if in this area treat yourselves and stay here
Stayed at Camponile hotel bed and breakfast. There was the option for a full breakfast at a small extra cost. You can also have an evening meal there but there is a Premier Inn at the bottom of the road which is very good.
This holiday was booked as a pre Birthday treat and certainly did not disappoint. We arrived early but were treated courteously by reception staff and checked in promptly and shown to our room. We had booked a Premier double room on the first floor which was large with three windows allowing plenty light in. Furniture was antique but lots of storage space. Bed was very comfortable. Decoration in keeping with the hall. Each morning we were greeted by friendly staff in the dining room. Breakfast was of a very high standard with a very large selection of food both Continental and a cooked breakfast. In the evenings dinner was served in the Stables Restaurant which was across the courtyard but once more very efficient and attentive staff. Food was delicious, well presented and large portions. Overall this was a wonderful experience and a hotel I would highly recommend.
If I had known what I'd be in for I'd have stayed at the travel lodge down the road! My mother in law , my partner and myself stayed for 2 days for a wedding costing us £600 for both rooms. Once we got into the rooms we were not pleased! I understand it's an old historic hotel but the decor and furnishings were grubby. There was dust everywhere and our bed had hairs and stains in! We rang down to reception to get someone up to change the bedding once he arrived he asked me to point out every stain and then simply said "right ok" and got all the bedding and walked out without even an apology ( this was the manager!) about 30 minutes later 2 ladies came back with fresh sheets. Later on while looking through the book about the hotel and wifi codes etc I noticed page 7 was missing (wifi page) due to not having any phone service I needed it, I rang reception and explained to them, she then said to me " oh right and what you need it" absolutely disgusted with her response and attitude I hung up. The next day we attended the wedding we had stayed here for and was blown away with how amazing it was ( that was the only good thing about the hotel). The morning after we went down for breakfast and once again was greeted by a rude staff member. We went in and said our room number then spotted the groom to which we said to the staff member we will be 2 minutes while we speak to him, the woman then started walking away and shouted at us saying if you like to follow me to which we said ok be with you in a second ..... she then shouted at us again! This was the last time we got the see the groom as he had to go on his honeymoon and we had to travel 5 hours home straight after and she completely ruined our good byes and congratulations! Never been more annoyed. After this when we sat down we had terrible service not offering us tea or coffee or toast and had to ask a different woman for it. Then at 5 to 10 they started taking away all the juices and food even though we had not finished. I'd strongly recommend this place for weddings but not for staying!
Having booked & paid for a classic room back in January of this year, on arriving at our room we found it small for a double room the views being of only roves & walls. We went back to reception and complained, we were informed that the only other room available was over a function room &that this was likely to be noisy as there were weddings taking place on Saturday & Sunday. We turned that room down due to this problem. After a short while we were offered the Charron apartment which we accepted. Which was a large two bedroom, kitchen/dinner & lounge in the roof with views. The stables where we dinned each evening was excellent and all the staff were very attentive & friendly. The beer was good to which was made in the on site micro brewery. A warm welcome awaited us every morning when we came down to breakfast where the cooked breakfast was made to order. All in all the time spent at the hotel was of a very high standard & the staff warm welcoming & friendly.
We chose a classic room at this hotel, on a half board basis for two days. Being an asthmatic I require a window that lets in plenty of fresh air, as this room overlooked another building it was not possible to stay there, so another room was requested. The second room overlooked the car park so had a more open aspect. Yet once again the sash window had a device that prevented the window opening more than three or four inches, this resulted in a very uncomfortable night sucking on my inhalers. The bed? this was narrower than a standard double bed, the room being too small for any other. Only one chair plus a fold away canvas stool, again due to the room being so so small. The restaurant for dinner was outside and across a courtyard, even though breakfast was in a beautiful first floor restaurant. When our main course was served we sent it back to the kitchen due to being cold! After breakfast the next day we took a refund, for the second day, and left. Although this hotel carries a four star rating I fail to see how this was achieved.
stayed at this hotel for a wedding - a room rate of £185 - the room was large in size but the furnishings were mediocre - the lamp table top was not fixed to the frame and moved off - thank heavens it was me and not a child as it was marble. The breakfast service - sunday - was pretty abysmal - i was shown in the direction of a table by a pointed finger, then i waited and waited - I then called over a waitress who was clearing a table and asked for coffee - she said someone would come and take my order - i waited a little while longer and in the end got up and got some toast - again I called a waitress over this time I explained no one had came and I would like some coffee as I would like to eat breakfast with the rest of the group - it eventually came. I have definitely seen many a better breakfast option/servery and think this let the hotel down.
Came here the night before we went to Beamish. Got a crazy good price for what appeared to be a very grand country manor. On arrival we were not disappointed- we were getting much more than what we paid for. Antique furniture, suits of armour, chandeliers and grandfather clocks. If Disney ever make a Haunted Mansion themed hotel it'd look like this. A little spooky but not overly. Our room was on the smaller side but had impressive antique furniture. Our alarm clock was a little noisy but I just unplugged it- sorted. And with it being an old building you tend to hear pipes and the building creaking but it was never a nuisance. Had a nice evening at The Stables restaurant- very picturesque sitting in the courtyard with a beer beforehand. Food took a while to come but when it did it was tasty. If you're going to Beamish and get a deal here for a good price (we paid £70 :O) I can't recommend enough. An older clientele but if you're going to Beamish you're not really expecting the 18-30s crowd!
Staff very friendly and welcoming. We were shown to a window table overlooking the grounds. Service quick and efficient. Choice of sandwich fillings which were freshly made and delicious. Scones were a bit heavy but still very nice, though we personally think there is no need to sweeten the cream due to already sweet jam. Cakes were all really nice and overall this is well worth the £15 per person price tag.
Room was like a sauna without heating on and window open.Requested a fan which was provided at second request. Fan noisy on low speed so got a poor nights sleep. No hand soap, shower controls broken and were put together by me to get it to work. Bed very small and we're both short and slim so goodness knows how normal sized people would have managed.Wardrobe door would not shut.. The only positive was breakfast was very good.
We attended porsche Club's monthly meeting in the Stables. The staff are very friendly, nothing is too much trouble and the food is fabulous! There is ample good parking but note the approach road is quite narrow! I would recommend to anyone , club or group.
Our son gave us avoucher as part of a xmas present for afternoon tea.It can be used up to a year from date of purchase.We phonedupand made the booking,when we arrived we were shown upstairs to the room set out for afternoon tea.Our table was right at the window with a view of the grounds.The tea was quickly brought to the table along with the menu for sandwiches.When we had given the order to the waiter it was brought quickly with cakes ,scones,jam & cream.The sandwiches were freshly made and delicouse along with the scones & cakes .Really there was too much to eat as the waiter brought a box so we could take the leftovers home.The price for each person was £15 which we thought was well worth it as we will be going back.Service was excellent.
Just arrived back from a 1 night stay at this wonderful hotel! Night away for hubby birthday, stayed in Room 208 which had a double jacuzzi bath, four poster bed! The room was HUUUUGE! Arrived to see a 'complimentary' bottle of bubbly with a card wishing my hubby a happy birthday. It's the little touches you remember isn't it! Proper oldy worldy bedroom with a very uptodate modern bathroom. Very clean and well maintained. Breakfast was amazing too, we decided to have room service and ordered it the night before by completing a card and hang it on our door. Got a call before it arrived to check we were up and ready. Great service! Had our evening meal at The Stables restaurant. What a lovely place, staff friendly and chatty, lovely Mocktails! And the Eaton Mess dessert was to die for!! Loved it so much we're going back in september for my birthday! Yay!!!
The room was great really comfortable. Receptionist was great. The bed was super soft. My jaquszi was great. If possible a level accessible shower would have been better. The water was really appreciated. As the room did get hot at night. My first holiday in 10 years I'll be back!
Stayed here for one night for a wedding. Beautiful rooms in gorgeous surroundings. Friendly staff in the Stable bar and restaurant. Left with a good, hearty breakfast. Would recommend this hotel to anyone wanting a holiday or short break in rural surroundings.
We have just spent 2 nights at Beamish Hall, our second stay at the hotel albeit 8 years between visits. The hotel is beautiful, we stayed in room 102 which is overlooking the front of the hotel, with a curved frontage and 3 huge windows, making it really light and airy. The bathroom is massive with a huge jacuzzi bath and separate shower and it's all so clean. We had dinner both nights in the Stables and the food was lovely, served by smiley, friendly waitresses. In the bar Matthew made me some amazing gin cocktails and it's plain to see that he has a passion for the job, also knowing all about the beers brewed on the premises. Adam was also really chatty and made us feel very welcome. When the bar was closing we fancied a nightcap in our room and were told we could ask at reception and they would sort it out for us. There then followed a discussion with Julie on reception who had never heard of the drink we requested and on ringing through to the bar, it would appear neither had the bar manager. Not to be beaten Julie googled the drink and once again rang through to the bar explaining exactly what it was, collecting it herself and bringing it up to our room. Excellent service. Breakfast was lovely with fresh cooked local produce and plenty of choice. Overall our stay was really nice and I wouldn't hesitate to stay again or recommend to friends. Great hotel, great staff, lovely food and a relaxed and friendly atmosphere, what more do you need. Apart from some decent weather, which we didn't get!!
We stayed at the hotel for two nights. If you are visiting Beamish Open Air Museum this is the perfect place to stay as it's only a mile from the hotel. I'm awarding the hotel 5 stars because of the excellent service we received throughout our stay. From the reception staff and the ladies providing the breakfast service. Special mention for the breakfast which is huge. There is a buffet for fruit, cereal and juices and the hot food is served to the table. I felt that I ate too much for breakfast but you can eat as little or as much as you like. There are plenty of other hot choices also available. In the evening we ate at The Stables Restaurant- good food and reasonably priced wine list. There is also a micro brewery on site with an excellent choice of ales. The staff at the Restaurant and bar were also very good. A tip for eating in the restaurant-when you arrive through the door ask to be seated in the main room on the left side of the Bar as there was a better atmosphere there. All in all an excellent stay at the hotel.
Been looking for a decent lunch for many months that we can eat on our way to the MetroCentre. Requirements are that it isn't too far off our route i.e. A1m and its open on a Monday. We visit the Metro to go to the cinema normally during the winter months or if the weather is iffy (rarely anything else is it?) Anyway we found ourselves at Beamish Hall yesterday and to be honest I wasn't keen but we were running out of time so we ventured in. Pleasantly surprised with the menu and there was a certain charm about the dining facilities. Around 20 to 24 people eating and the majority eating from the light lunch menu. Mrs. M ordered lasagne and I can never resist a roast of the day.. The waitresses were very busy and quite efficient and the food arrived in a timely fashion. The lasagne presented in a dish on a wooden board (anyone else hate them?) with salad and home made garlic bread. The aroma was enticing albeit a strong garlic one. The roast of the day was beef and if this was the light lunch I dread to think the size of a full portion. Fabulous Yorkshire pudding, decent roasties, good mash, excellent veg slightly firm.The copious amounts of beef however was dry and tough let down the rest of the meal. I asked for and got horseradish sauce. In overall terms it was a very good lunch with exception of the beef but I would certainly go back
Beamish Hall is one of my very favourite hotels. We have stayed twice, and can't wait to go again. It is a beautiful house in a lovely setting. The rooms are furnished with lovely antique furniture, and appropriate soft furnishings. We upgraded to a deluxe room, which was absolutely enormous. The bathroom was stunning with a huge whirlpool bath and a large luxury shower as well as a toilet. The staff are friendly and very helpful. The breakfast is delicious, and very ample. The Stables Bistro at the rear of the hotel is really nice. The portions are enormous, and the food excellent. They have their own micro-brewery, and the beer they make is very good. It is a four star hotel, but is also, despite the grand surroundings, very relaxed and friendly. I highly recommend it.
The hotel is set in beautiful grounds, nice to walk around. Our room faced out to the car park and beyond. There was no noise of vehicles. The room was a good size with 2 single beds. It was very clean and well equipped with kettle, tea, coffee etc. There was a fan, an iron and ironing board. The bathroom was modern and very clean. The furnishing was rather dated but in keeping with a Manor House style. There were lounge areas to sit in. The stables restaurant was very well designed. The menu catered to all tastes. The food was well prepared and nicely presented. At busy times they can run out of some choices. There is a craft area where you can purchase locally made items for the garden also a micro brewery which does tours. Breakfast was served in the main house and had a good selection of food. Refurbishment is taking place but causes no disruption to a stay at the hotel. All staff are friendly and helpful. There was a ball at the hotel when we were there but never heard a thing. The hotel is ideally situated for the Beamish Museum just up the road, the reason for our trip. Well worth a visit on both days of our stay. The hotel is also convenient for visiting other places of interest in the area.
Fantastic in every way should be five star first class period furniture and décor. Breakfast as much and almost whatever you want and the Stables restaurant caters for all with a strong menu and its own micro brewery how can you go wrong.
We expect much from a Hotel. I got a good room..once I found it. The breakfast was very good. The evening meal lost the star. It was to my mind poor, To be honest it was the worse plate of fish and chips I have had for some time. It is a shame. The staff seemed good, but busy. the hotel was very pleasant. But I have been in better and that is also a shame, I wanted it to be really good. It has to be visited though. It could have been a less than good night in the kitchen on the night I stayed..
Stayed at Beamish for a night and hosted a lunch for around 50 people. The staff are lovely, the rooms were clean. The hotel is a bit of a maze to find your way around. I wouldn't call it the most accessible hotel I've ever been to. The Brewery is fantastic, and so is the staff there. Great beers!
First visit of the year. Three last year. Cannot fault everything about Beamish Hall. Just such lovely staff. Must mention Julie and Susan on reception but then all of them are lovely and so welcoming. Food and beer really great. I suppose we will have to go again because every time we look for somewhere to go we struggle to go anywhere else.
From the first off when i turned it it was lovely! The hall is spectacular, friendly staff and quiet surroundings. We done our morning meeting and then headed up to the stables for our sunday dinner.... it was amazing, one of the best sunday dinners ive had in a long time! After that we continued our meeting, 3pm came and we headed upto the high ropes. Not my cup of tea but was good to see everybody else on them. All in all a fantastic day and would do it all over again.
what a lovely place to stay it has everything you need,very good service right from the start,lift nice room, comfortable bed, hospitality tray and good quality toiletries. the stables bar and restaurant out the back is a really nice place to sit out in the sun and relax with a few drinks the food inside was excellent the lamb rump yum the breakfast is served in what was the library in days past very pleasant and again very good service do yourself a favour stay here
The hotel was brilliant, I like that they have kept it styled how you would expect a grand Hall like that to be rather than over modernising it. There's plenty to look at from walking through the door until you get to the rooms. The breakfast was fabulous and the room it's in is beautiful.
We stayed here for a family wedding, as the reception was being held in the hotel, too The hotel itself, and its grounds, are beautiful. An old Manor House - very grand and in an idyllic location. The room where the reception was held was lovely, too. The staff were brilliant and the room we stayed in was spotlessly clean, if a little tired (though that kind suitedthe style of the hotel, being in a grand old house). Breakfast, too, was good. What let the hotel down were the following: - problems with the wifi. It was intermittent and was only available in certain parts of the room (I could connect in the bathroom, but not in bed). As the hotel is in the countryside and hasn't got much in the way of 3G or 4G, not having reliable wifi was really inconvenient - no aircon. It was a muggy couple of June nights and the room was freakin' boiling! A fan was provided but was pretty ineffective - cold shower. On our last morning there was no hot water! Unforgivable! Especially given what we'd paid for the room (£200 for the Friday night). In fairness, though, for the price we paid, we did get an absolutely massive room, but for me that wasn't enough to compensate for its deficiencies. All in all, while hotel was nice, there were too many factors that let it down. Especially given the price tag for the room, which is on a par with higher end hotels in London, where such issues wouldn't be considered at all acceptable.