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Best Western Hotel Spring Hill Inn & Suites, Spring Hill

4.0/5  - basé sur 237 notations.
104 Kedron Pkwy, 37174-2458, Spring Hill, United States - See map
Best Western Spring Hill Inn & Suites - IMG The Best Western Spring Hill Inn & Suites is ideally located in the center of Spring Hill. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Tennessee hotels are known for their southern hospitality, and our Spring Hill hotel sets the bar high with world-class service. Take a day trip to the Jack Daniels Distillery 40 miles away, the Historic Mule Day Event ten miles away or we’re just ten minutes away from the historic town of the 11th U. S. President, Mr. James Polk and historic Civil War historic places. The Tennessee Country Ham Festival every fall is another must-see event. At our Spring Hill Lodging, guest satisfaction is our number one priority, and we go the extra mile to make it happen. We offer a very friendly staff with southern hospitality that wants to make guests feel at home. Spring Hill hotels are close to Music City, Nashville is just 30 minutes away, and the US Space and Rocket Center is one hour away. Spring Hill, TN hotels are near the historic Carter House, Rippavilla Plantation, and Walk the Franklin Battlefield on November 30th 1864, all just ten minutes away. Tennessee hotels are surrounded by rich culture and history, and our Spring Hill hotel also offers an unbeatable location. Business travelers with General Motors Spring Hill Manufacturing Facility, the Farm Bureau Headquarters eight miles away, Northfield Call Center and the University of Tennessee Agriculture Research Facility a mile and a half away, all enjoy having quick, easy commutes. We’re a General Motors employees and contractors preferred property. Many Civil War historical sites are nearby, and our Spring Hill hotel is popular with history buffs. If you want the best in service and quality while on your trip, count on us to deliver. We take hospitality seriously and want to ensure that each guest has a memorable stay. Whether you’re here for business or pleasure, you deserve peace and quiet. We do our best to ensure guests at our Spring Hill hotel are cared for. Whatever you need, our staff will do their best to deliver. Depend on world-class service and spacious accommodations for your next trip. You deserve it. Reserve a well-appointed room at Best Western Spring Hill Inn & Suites today! Enjoy your stay.

Best Western

Hotel Spring Hill Inn & Suites

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Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 237 guest reviews
NOTE ISSUED
Excellent
111
Very Good
62
Average
31
Poor
18
Terrible
15
REFER TO NOTICE
Business Business
48
Couples Couples
43
Family Family
107
Friends getaway Friends getaway
14
Solo travel Solo travel
12
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Comfortable, friendly place to stay"

5
16/10/2018

Having stayed at the Spring Hill Best Western many times, we have always been highly satisfied. The rooms are comfortable and clean. The staff is very friendly. Breakfast is good. Rates are reasonable.

peter p, Manager at Best Western Spring Hill Inn & Suites, responded to this review
Thank you for taking the time to write a review. We appreciate the kind words you have said about our property. We appreciate your business and look forward to seeing you on your next visit to Spring Hill.

"Surprise gem just south of Music City"

5
14/10/2018

If you are visiting Nashville area, check out this hotel. It is an easy drive south of the city, yet much more comfortable and better for families who don't have a huge budget. The building itself was constructed to match the plantation era of the area, and they found a perfect balance between keeping with that mid-19th century era and modern decor. Beds clean and comfortable, bath clean and roomy enough, rooms good sized. A couple really nice touches; 1-the bathroom has a nightlight on a timer-perfect for those with children or those who have trouble falling asleep in unfamiliar environments; 2- an actual closet- not sliding door or cutout - and a second full length mirror inside the closet door-great for us with 2 teenage girls; 3-desk and chair, plus chair with ottoman, and another bench so you don't have to have to only sit on the beds. If I were to suggest anything to management it would be to extend your great breakfast to 9:30 at least on weekends.

peter p, Manager at Best Western Spring Hill Inn & Suites, responded to this review
Thank you for your lovely review. We aim to provide memorable experiences and exceed our guest's expectations through exceptional service and offerings. It sounds like we met that goal and our staff will be thrilled to read your review to know that they helped create a lasting impression on you. We look forward to your next visit!

"Clean and comfortable "

5
22/09/2018

Our room was very clean and the bed very comfortable. The hotel was very quit and clean. The breakfast was hot and fresh with a lot of options. The staff very friendly. Would stay again if in the area.

peter p, Manager at Best Western Spring Hill Inn & Suites, responded to this review
We appreciate that you took the time to write a review about our hotel. We work hard to make sure every guest feels at home when they stay with us.

"First stay at a Best Western"

5
17/09/2018

It was one of the best places I have ever stayed. The room was made up everyday. Breakfast was served hot every morning. There was a fitness center that I didn't have time for, but I did make it to the pool for a little relaxation. Parking was close and everyone was so friendly and helpful.

peter p, Manager at Best Western Spring Hill Inn & Suites, responded to this review
Thank you for taking the time to write such a positive review. I'm very glad you enjoyed your stay. I hope to see you the next time you are in Spring Hill, TN

"A nice night's stay"

2
03/09/2018

We opted for this BW rather than stay in Nashville proper since we were just passing through. It was MUCH less expensive but don't let that fool you. The hotel was fairly close to the highway and had plenty of free parking. The lobby was nice and we noted a very spacious breakfast area with nice decor. Our room was a good distance from the lobby area as this is a large property but not at all a problem. The room was nice, very clean and had super comfortable beds with very nice bedding. It was quiet and we had a good night's sleep. Breakfast was the typical BW fare, egg patties, sausage, assorted breads and cereals. Fresh fruit was offered too. Very nicely presented and organized. Be aware though...breakfast is served from 6am only til 9am so if you want to sleep in you'll end up at McDonalds! A side note: a restaurant named Frankie's shares a parking lot with this hotel. EAT THERE! Fantastic pizza and Italian food.

peter p, Manager at Best Western Spring Hill Inn & Suites, responded to this review
Thank you for writing an review. We appreciate you taking the time to write such kind words.

"Great night "

5
03/09/2018

We were searching for a place to stay just off the interstate, and found this hotel. Very quiet, and up to date. The grounds are pretty and hotel rooms were very clean and comfortable. Excellent restaurant adjoining. Complimentary breakfast more than adequate.

peter p, Manager at Best Western Spring Hill Inn & Suites, responded to this review
Thank you for your review of our property. We appreciate your kind words.

"Renovated "

4
02/09/2018

Hotel used to be for old GM saturn workers .large rooms two ac units .has a laundry room with 1set of machines .pool was clean and clear Mexican restaurant was next door breakfast was ok they had a pancake machine not bad overall.

peter p, Manager at Best Western Spring Hill Inn & Suites, responded to this review
Thank you for writing a review. We appreciate your business .

"Absolutely terrible roach hotel"

1
30/08/2018

We checked in on Monday night the 27th-30th woman at Check in was nice. After that went to crap. Found cockroaches in room 224 was moved to 218 with urine stained sheets. Was refunded 10% disgusting. Then never gave us our 20$ gift card at check out which was told we were getting for staying one night

peter p, Manager at Best Western Spring Hill Inn & Suites, responded to this review
I'm sorry for any inconvenience your family incurred during their 3 days with us. I'm glad we could make it right by moving them right away to other rooms that they were happy with, to continue their stay. We did give them a discount of $40 for that inconvience. The $20 gift card was a promotion through Best Western that you would receive via email after your first qualifying stay if you are a Best Western Rewards member.

"Family Fellowship"

5
14/08/2018

The rooms are very spacious and beautifully decorated. The only thing I didn't like was the toilet was very low in the bathroom. The rooms had a very large closet. Nice refrigerator and microwave were included in the rooms. We had high speed internet service available also. Nice full continental breakfast available for free.

peter p, Manager at Best Western Spring Hill Inn & Suites, responded to this review
Thank you for taking the time to write a review about our property. We are happy you found our rooms to be spacious and beautifully decorated. We hope you will stay with us the next time your in Spring Hill, TN

"Clean rooms, good staff"

5
07/08/2018

One of the few hotels in the immediate area. They obviously take great care of the place. Nice little restaurant next door that serves decent Italian food. Very convenient for people that have business in the immediate area.

peter p, Manager at Best Western Spring Hill Inn & Suites, responded to this review
Thank you for complimenting our staff. Your business is important to us.

"Very nice place. We were there for a training session."

4
24/07/2018

The room was very nice. The lobby good. The pool a little dated but okay. The hotel has a restaurant next door and it is very good. Very enjoyable stay. The only real problem was the handicap parking. There is a hedge next to it that needs trimming.

peter p, Manager at Best Western Spring Hill Inn & Suites, responded to this review
Thank you for taking the time to write a review. We appreciate your business.

"Nice affordable place to stay"

4
19/07/2018

Thus is a nice affordable hotel in the Spring Hill, Columbia, TN area. Unfortun5, we had our small dog with us and after we left a $250 charge was posted on our credit card bill. This might have been handled better by ourselves and the manager, who has not been available for our calls. Again, this hotel is clean, convenient and affordable.

peter p, Manager at Best Western Spring Hill Inn & Suites, responded to this review
Thank you for the review. We are not a "pet friendly" hotel which is stated by signs at the front desk and every door you enter. The charge is because we have to clean and sanitize your room for the next guest who may have allergies to animals.

"Nice TV Channel Selection"

3
03/06/2018

Stayed here for a night in a king size room. The bed was fine, ac was great and thermostat gave you precise control over room temp. Directv gave you tons of viewing options. Above average complimentary breakfast options (pancakes, sausage patties, egg patties, biscuits & gravy, etc.) available. Had a nice looking pool but did not use. The biggest knock was the bathroom which wasn't super clean. There were some dead bugs and debris by the toilet. The shower water temperature and pressure was also below average. Overall, I would neither recommend nor discourage stopping by if in the area.

peter p, Manager at Best Western Spring Hill Inn & Suites, responded to this review
Thank you for your review. I appreciate you writing all the wonderful things you liked and the things you did not.

"Nashville Stay"

4
02/06/2018

Although the hotel was situated about 10 minutes from downtown Nashville it was the perfect place to stay away from the high traffic and easy to get to downtown. This was the perfect place that also had many shopping areas and great restaurants close.

peter p, Manager at Best Western Spring Hill Inn & Suites, responded to this review
Thank you for taking the time to write a review about your stay with us. We are glad you found this to be the perfect place.

"Customer service very poor. "

2
21/05/2018

We have stayed here several times. Upon arrival we walked inside to check in and found no one at front desk. My wife and i started checking for someone to help us. After waiting for 5 min, no one around. 10 min, i go behind counter and pound on door. I'm sure it's on camera. Wife found house keeping, and she started helping us. 12 min mark. The manager walked in and we ask why no one on front counter. He looked at my wife and said. Well i got to have a break sometime. After explaining our wait, he didn't seem to care. Poorest manager I've had in a longtime. Room was clean, house keeper was nice and friendly.

peter p, General Manager at Best Western Spring Hill Inn & Suites, responded to this review
Thank you for the comments concerning your stay. I appreciate your taking the time to write and hope you will accept my apologies for any inconvenience you experienced . We appreciate your patronage and hope you will stay with us again. I will take action to make sure this does not happen again.

"Visit for graduation"

5
19/05/2018

My husband and I stayed May 17, 18 2018 for our grandson's graduation. Absolutely AWESOME Hotel. Suites was like an apartment. Immaculately clean, friendly and efficient staff, very tasty hot breakfast, our first stay but definitely not our last! Our daughter lives in Columbia. We are already looking for excuses to come back and visit, lol.

peter p, Manager at Best Western Spring Hill Inn & Suites, responded to this review
Thank you for taking the time to write a review so others will know what an awesome hotel we are. We do appreciate the kind words. We look forward to seeing you the next time you visit Spring Hill.

"Very spacious & great location!"

5
17/05/2018

We come several times a year from AZ to visit our daughter; hotel is close to her house, and has always been clean, comfortable & quiet; close to shopping & multiple restaurants; rooms are large & breakfast is good; bathroom is nice & clean; staff is always friendly & helpful! Rates are fair if you use AAA rate request. Much more convenient than driving 20 minutes to Franklin for a lower rate!

peter p, Manager at Best Western Spring Hill Inn & Suites, responded to this review
Thank you for taking the time to write such a kind review.

"Nice place to stay"

4
12/04/2018

Not the most modern but clean. The lobby/dining area for breakfast has been completely renovated. Much nicer now. Comfy bed. Ample parking. Free breakfast. Friendly staff. They always give us a first floor room as we request.

peter p, Manager at Best Western Spring Hill Inn & Suites, responded to this review
Thank you for taking the time to write a review. We appreciate your business. Hope to see you the next time your in Spring Hill, TN.

"Very clean with friendly staff"

4
07/04/2018

Room (along with lobby and common areas) were VERY clean. Linens were fresh and clean along with a very comfortable bed. Staff was very friendly and helpful with exception of one person (younger gentleman working nights would lock doors and gate {pretty sure this was a fire violation}. It was visably clear that he was sleeping and he would come to help with no shoes and looking disheveled) Aside from this one young man, the stay was great. Breakfast was a 2.5 out of 5 and did the trick but nothing to write home about.

peter p, Manager at Best Western Spring Hill Inn & Suites, responded to this review
Thank you for taking the time to write such a nice review. We appreciate the comments about the clean fresh linens and friendly staff. We have addressed the other issues you were concerned about. We appreciate your business and hope to see you when you visit Spring Hill again.

"Bad"

1
11/02/2018

We stay at hotels all the time for business room was not very clean my dog found a pair of socks a half empty water bottle and a few other things bath and sink did not drain good shower head was broke we mentioned these things at check out and was not even offered a discounted rate we are platinum members of bw room not worth the rate

peter p, Manager at Best Western Spring Hill Inn & Suites, responded to this review
Thank you for your comments concerning your stay. I appreciate your taking the time to comment and hope you will accept my apologies for any inconvenience you experienced. I have investigated your comments and will take steps to ensure that the problems you experienced do not happen again. We appreciate your patronage and hope you will stay with us again. I can assure you we will do everything we can to make your stay a comfortable and happy one as we illustrate that what happened to you was an unfortunate exception to our normally high quality of service.

"Great Hotel"

5
21/11/2017

I have been going to Spring Hill once a month for the last 3 years and have stayed at this hotel 95% of the time. This Hotel has the best staff and everything about it is top-notch. I have at least two more years of coming down there and this will always be where I stay.

peter p, Manager at Best Western Spring Hill Inn & Suites, responded to this review
Thank you for taking the time to write a review. We appreciate you as a loyal customer. See you the next time you are in Spring Hill!

"Trip to Spring Hill"

4
21/11/2017

Stay several days for work. Close to small mall, target, places to eat. Easy access to highway. Only 40 minutes away from Nashville. Franklin close by. The weather was a little bit warmer then Michigan.

peter p, Manager at Best Western Spring Hill Inn & Suites, responded to this review
Thank you for taking the time to write a review. We are so glad you enjoyed your stay.

"Creepy"

2
15/11/2017

Hotel looked decent on the outside however once inside it had a creepy feeling. Service was less than stellar. Breakfast was tasteless and the eggs were cold. The coffee was excellent. Beds were rock hard. Secondary door locks were of average, at best, quality.

peter p, Manager at Best Western Spring Hill Inn & Suites, responded to this review
Thank you for writing a review about our hotel. I'm sorry you found our newly renovated hotel not up to your standards.

"A Great Place--Quiet, Comfortable and Cheerful."

5
01/11/2017

Sue welcomed us and so did the owner later. The entry is so open and welcoming. As the breakfast area has many tables for 2 which is nice as so many are 4 to 6 at a table. Many choices and well stock breakfast. Our room was just in back of the Check in Desk and never heard a sound. It was quite and the room spacious. The refrigerator was larger than most. Had a micro, coffee maker and anything else one would want. Will definitely stay there again.

peter p, Manager at Best Western Spring Hill Inn & Suites, responded to this review
Thank you for taking the time to write a review about our newly renovated hotel. Sue and the rest of our team are top notch and we appreciate the recognition. We look forward to serving you the next time you are in Spring Hill,TN.

"Spring Hill trip"

4
19/10/2017

It was a good stay. The rooms were spacious, clean and comfortable. Bathrooms were clean. Breakfast service was great. Unfortunately I forgot the lovely lady who was helpful during breakfast. Front desk staff were very pleasant. I would definitely recommend this hotel.

peter p, Manager at Best Western Spring Hill Inn & Suites, responded to this review
Thank you for the kind words about our hotels clean, comfortable and spacious rooms. Our staff works very hard to make sure each quest has a wonderful experience staying here.

"Dirty bed linens"

3
18/10/2017

Our room had dirty bed linens with poor response by service staff to correct the problem. We were told that there were no more clean linens and they would not let us change rooms, even though some were available. The night clerk was not very accommodating. We will not stay at this particular hotel again.

peter p, Manager at Best Western Spring Hill Inn & Suites, responded to this review
Thank you for your review. We did address this issue with you before you checked out. And we have addressed it with our employee. We hope you consider staying with us again.

"friendly staff, very clean, but outdated decor"

3
18/10/2017

This Best Western in Spring Hill Tennessee is old and slightly outdated, but very clean! We stayed in a suite, because it was the only room left. It was very roomy and comfortable! It has some great updates... nice shower head with great water pressure, new tile floor and shower walls. Great lighting over the sink and new counter tops and painted cabinet. The furniture was clean, but outdated and showed lots of wear. The mattress was a little soft, but not horrible. It's a quite hotel, so we slept well. New, big, flat screen TV's were nice (two in the suite). Kitchen needs a serious update, but again it was very clean and bug free. Our suite was in the second building on the second floor and there was no elevator, making it difficult to get our heavy suitcases up the steps, but for younger people that's probably not an issue. The staff as this hotel is very polite and friendly, even the maids. They all smiled and said hello in passing. If I'm ever in Spring Hill again, I will probably stay here again. Maybe the furniture will be updated to go along with all the other nice updates by my next visit!

peter p, Manager at Best Western Spring Hill Inn & Suites, responded to this review
Thank you for your review. We appreciate the feedback and wanted you to know the suites are still being updated. Thank you for mentioning our friendly staff. We hope you choose to stay with us again next time you are in Spring Hill,TN

"Loved this place!"

5
17/10/2017

great place to stay! Clean, cozy and extremely friendly! The owner, Peter and his gal Sue were kind, fun and helpful. we enjoyed our two stays there!!! wonderful restaurant next door (Frankies). the hotel is easy to find, yet a tad out of the way.

peter p, Manager at Best Western Spring Hill Inn & Suites, responded to this review
Thank you for the wonderful review. We are happy you enjoyed your stay in Spring Hill.

"Wedding weekend"

3
17/10/2017

Nice hotel , good location, service just average. The room was clean , but the house keeper was a no show on Sunday. Breakfast was good but I'll go to Waffle House thanks. Parking and grounds were nice . I very much disliked the sign in the room list the cost of items that you would be billed for if you should choose to break or steal one of them

peter p, Manager at Best Western Spring Hill Inn & Suites, responded to this review
Thank you for taking the time to write a review. We are sorry our breakfast was not up to your expectations. The sign in the room is meant to deter guests from taking home items that belong to the hotel.

"Nice location, suites are large, excellent staff"

3
10/10/2017

Nice large suite. Rooms were recently updated with new carpet, paint, crown molding and furniture. Kitchen and bathroom was not updated. In general the rooms were clean and lots of room if you are traveling with kids. The bathtub had mold around the edge.

peter p, Manager at Best Western Spring Hill Inn & Suites, responded to this review
Thank you for taking the time to write a review about our newly updated large suites. Our excellent staff is happy to serve you.

"Spring Hill Best Western"

4
09/10/2017

This is one of the better Best Western hotels and a good value for the money. It is in a good location for visiting Spring Hill, TN and surrounding areas. The amenities are good or at least average for hotels in this price range. Rooms are plenty big enough, beds are comfortable, and the staff tries to do a good job in serving the guests.

peter p, Manager at Best Western Spring Hill Inn & Suites, responded to this review
Thank you for taking the time to write such a nice review. We look forward to extending our hospitality to you again when your in our area.

"Good value/ great location !"

4
23/09/2017

We have stayed here several times to visit our daughter . Nice motel overall ; pleasant & quiet. The bathroom smelled like urine this recent trip & shower curtain smelled sour; we did not mention to staff as we were gone most of the time , but I'm sure it would have been remedied if I had told front desk; rooms are large & updated! Will certainly stay again!

peter p, Manager at Best Western Spring Hill Inn & Suites, responded to this review
Thank you for writing a review. We apologize that your bathroom was not up to yours or our standards. This has been addressed with housekeeping. Thank you for being a loyal guest.

"One phone call"

3
12/09/2017

OK Best Western in Spring Hill! I've stayed there before and so have family members at other times. You have a nice facility, but there is false advertising on your Google site. You have "pets" listed without the word "service" . My sister and her husband were hoping to stay there again next weekend, but they have their poodle with them! Too bad, you lost some nice customers!

peter p, General Manager at Best Western Spring Hill Inn & Suites, responded to this review
Thank you for writing a review. We are sorry that google has "pets" listed and we only accept "Service Animals" Unfortunately we do not have control what Google puts on their web site about us. We are sorry to lose you as a customer due do this.

"Very Disappointed"

1
08/09/2017

We are currently evacuating from the military base in Georgia due to Hurricane Irma and before booking yesterday I called to make sure it was okay to bring my puppies with me. They said that is fine we accept pets. I said ok and I went ahead and booked online. I called this morning to double check because my anxiety gets the best of me and they were so rude saying they would never say that and what not. I do not care what they have to say today I care about yesterday when I was lied to. We now have nowhere to go and we cannot stay here. The sad thing is they have a place to sleep at and now we do not I hope they enjoy their nice bed while we have to now stay in our car!

peter p, Manager at Best Western Spring Hill Inn & Suites, responded to this review
We empathize with your situation of evacuating. I'm pretty sure you are at rating the wrong hotel.

"Seeing family"

3
05/09/2017

Room was clean, so no problem there. We have stayed here at least once a year for the last 8 years. We booked on AAA. Upon leaving there were 2 charges that were not on the AAA receipt. When ask they said it was AAA fault. When ask what a vendor fee was, the manage didn't have a clue. Well i didn't use a vendor. Lets charge people, and not know what its for. Yes they have smoking, which you can smell walking down the halls. Then you have the manager standing at the front door smoking. If they want to smoke, how about away from the door.

peter p, General Manager at Best Western Spring Hill Inn & Suites, responded to this review
Thank you for taking the time to write a review. The two charges your speaking of are a .99 venders delivery and surcharge fee. It is just what it says. We are charged a fee from our venders, which is passed down to the consumer. I apologize that the desk clerk could not explain this to you. We are a non-smoking hotel. I am sorry you could smell smoke. Perhaps it was from a guest who just came in the hotel from smoking outside. As far as the desk clerk smoking by the front door, this issue has been address. Thank you for bringing this to our attention. We want to make your stay as enjoyable as you expect it to be. If I can be of any help to you, please let me know next time you are in town.

"Another great Best Western"

5
15/08/2017

This hotel was perfect for our 2-day stay and was convenient to our daughter's house. The room was just lovely and had recently been remodeled with new carpet, furniture, small fridge, microwave, etc. The bathroom had more than enough towels for the 2 of us, and the complimentary breakfast had a nice variety of hot and cold foods to choose from. We will most definitely stay here again on our next visit to Spring Hill, TN!

peter p, Manager at Best Western Spring Hill Inn & Suites, responded to this review
Thank you very much for taking the time to write such a raving review. We look forward to having you as a guest on your next trip tp Spring Hill.

"Celebrating Our Anniversry !! 8/3/18/ - 8/5/17"

5
06/08/2017

From the moment we arrived to our departure all we can say is our stay was "AWESOME" !!! We stayed two nights. We did NOT have ONE complaint !!!! The Hotel was SUPER Clean. Staff was SUPER Friendly . The breakfast area was elegant and the decor was awesome !! LOVED the atmosphere !! The Breakfast was BEYOND what we expected !!!! I could Not leave without Thanking and Giving a Big Hug to the young lady that was there to assist. !! She was SUPER AWESOME !! The Location was Perfect . Close to shopping centers and restaurants. Our room was SUPER Clean , and VERY Comfortable we felt like we were right at Home !!!! We would definitely Recommend this Hotel to ANYONE !!! Like I said in the beginning "Our stay Was AWESOME " !!!!!! Gabriel Cuevas Jr. & Judy R. Cuevas Hohenwald , Tennessee

peter p, Manager at Best Western Spring Hill Inn & Suites, responded to this review
Thank you very much for taking the time to write a review about our hotel. Thank you for mentioning how super clean we are and our friendly staff. We are pleased you enjoyed our superior continental breakfast and are happy to have helped you enjoy your anniversary.

"Waiting to occupy new home"

5
27/07/2017

While waiting for our new home to be completed we had the pleasure of staying at Best Western Spring Hill for 13 nights. This was a pleasant and flawless experience the entire time. Innkeeper Peter Patel, his family and staff really understand how to deliver genuine hospitality. I will recommend this property whenever I can.

peter p, Manager at Best Western Spring Hill Inn & Suites, responded to this review
Thank you for taking the time to write a review. We appreciate your kind words.

"Beautiful hotel in a beautiful town, excellent location"

5
25/07/2017

We would definitely stay at this hotel again. Staff was excellent and friendly. Very clean, updated, lobby area is beautiful and true to the area. Laundry area came in handy. Rooms were clean, as well as the pool. Breakfast offered a variety of options.

peter p, Manager at Best Western Spring Hill Inn & Suites, responded to this review
Thank you for taking the time to write such a wonderful review about our property. We work hard to make sure every guest has a satisfying stay.

"Midnight Worker Just Needed Sleep"

4
25/07/2017

Once the staff realized that I had confirmed a reservation and was only asking for 1/2 days stay the conversation turned very polite and they couldn't be more accommodating. At first, they didn't want to allow me to check in at 7:00 since check in is at 11:00, until I explained my situation. Working 2 hours one way from work takes a toll on ones body. I explained that I would stay more often if they could accommodate me. The staff was happy to make my stay as comfortable as they could. Thank you again Peter at Spring Hill location for assisting.

peter p, Manager at Best Western Spring Hill Inn & Suites, responded to this review
Thank you for writing a review. We are happy to make your stay comfortable and look forward to seeing you again.

"Great Stay at Best Western"

5
19/07/2017

Quick trip. Arrived at 9pm. No fuss check in. Room was a little musty smelling but once we turned on some air the smell was not noticeable. Bed was comfortable. Glad we picked this hotel. Will stay here again in Oct.2017

peter p, Manager at Best Western Spring Hill Inn & Suites, responded to this review
Thank you for taking the time to write a review. We are glad you picked our hotel for your quick trip and will stay here again. We look forward to accommodating you in the future.

"Desperate. Surprised!"

5
17/07/2017

Got stranded on I-65 when my car died and had it towed to the closest auto shop, which was in Spring Hill. This was at 10pm and this BW was the closest hotel, so it's not like I did any analysis of best place to stay, I just ended up here and fortunately, they had a room. I travel about 50% of the time to DC, FL and TX and I usually stay at "better" chains like Marriott and had an obviously distorted view of Best Western. In fact I was on my way home from the Nashville airport having just been at Courtyard in Orlando and Comfort Suites in Cocoa Beach when my car died and frankly this BW was superior to both those hotels. Very clean, nice amenities - it just seemed complete down to the extensive number of movie channels on their DirecTV. If you need a hotel in Spring Hill, this is a great choice!

peter p, Manager at Best Western Spring Hill Inn & Suites, responded to this review
Thank you so much for your kind words about our property. We work hard to make our property the best it can be. Thank you for noticing that.

"Best Western Spring Hill"

4
05/07/2017

The rooms look better since the upgrade. I think it is high for a B/W property. The new ac units are either too warm or too cold. The free breakfast is basic, carb heavy. Up until recently, it was the only hotel in Spring Hill.

peter p, Manager at Best Western Spring Hill Inn & Suites, responded to this review
Thank you for taking the time to write a review about our hotel.

"Softball Tournament"

4
05/07/2017

Some of our family stayed at this hotel from Monday - Sunday for softball tournament. Others arrived on Thursday. Nice hotel. Nice, friendly staff. Great Breakfast. Clean. The only issue we had was that they had very few large rooms - rooms with more than one bed. And the rooms that had double beds were small. We managed with a King bed and a few air mattresses. Nice area - convenient to lots of restaurants and a very clean 24-7 Walmart. I definitely recommend this hotel if in the area!

peter p, Manager at Best Western Spring Hill Inn & Suites, responded to this review
Thank you for writing a review on the hotel. We appreciate the kind words about our cleanliness and friendly staff.

"Good place for our short trip."

4
24/06/2017

Satisfactory place to stay for our quick trip to Spring Hill. Air conditioner didn't keep the room at an even temperature so staying longer than one night would have been more of a problem. Was told it was a new system that sensed movement and reacted accordingly. Controlled by a central computer. I'd stay again after the system was better calibrated.

peter p, Manager at Best Western Spring Hill Inn & Suites, responded to this review
Thank you for taking the time to write a review. We are sorry you didn't find the air conditioner satisfactory. Please give us another chance the next time you are in Spring Hill.

"a 2 night stay at BW in Spring Hill, Tn"

3
13/06/2017

The hotel was very clean and well kept. The staff was very nice and helpful. The breakfast offered was not what I expected, having stayed at other BW's, Also the building is about 30 years old and was very noisy from adjoining rooms. I expected a little more due to the higher price for the room.

peter p, Manager at Best Western Spring Hill Inn & Suites, responded to this review
Thank you for taking the time to write a review. We appreciate your feedback.

"Lock your door."

4
13/06/2017

We booked an extra day on the morning we were originally scheduled to check out. Later that morning, the desk clerk that booked us the room barged in unannounced just as my wife went into the bathroom to shower. Imagine my shock when she yelled at me that a man just opened the door. I went and opened the door to see what was going on and the clerk was in the hall "checking rooms". He apologized and stated the he "forgot" we were still there even though he filled out the paperwork for the room.

peter p, Manager at Best Western Spring Hill Inn & Suites, responded to this review
Thank you for taking the time to write a review. I do apologize for the desk clerks lack of memory. We appreciate you bringing it to our attention again. This issue has been addressed and will not happen again.

"Excellent stay"

5
01/06/2017

We were delighted to see all of the upgrades. The room was spacious, nicely decorated, and the bed comfortable. The staff was friendly & helpful. The breakfast was good with a variety of options. We always return to this hotel when in Spring Hill.

peter p, Manager at Best Western Spring Hill Inn & Suites, responded to this review
Thank you for taking the time to share your opinion about our newly renovated hotel. We look forward to seeing you each time you are in Spring Hill.

"Poor Front Desk Staff at Night"

2
24/05/2017

It wasn't so much that we disliked the hotel, but the attitude of the night desk attendant just compounded everything. Knowing that we'd be checking in late and not up early, we requested either an upstairs room, or a quiet area, but because they were full, we didn't get either one. The attitude at the front desk was "maybe you can find that somewhere else, but I doubt it". If it weren't for the lack of sleep, we'd probably have enjoyed the hotel and the stay, but since the bottom line was sleep, we were pretty unhappy when we left.

peter p, Manager at Best Western Spring Hill Inn & Suites, responded to this review
We are sorry you did not get a room upstairs as you requested. We try our best to fulfil every guests requests but that is impossible. As far as the attitude of our night clerk, that has been address. I apologize for his rudeness. We sincerely hope you will give us another try next time your in Spring Hill.

"Good Motel"

4
16/05/2017

Best Western is usually a good moderately priced motel. The quality of the motel was excellent, spacious rooms, quite. Located next to a pizza restaurant and in an excellent location. Breakfast is included with the room, however, we went Sunday morning close to 9:00 and a lot of the warm food was gone, and had not been replenished.

peter p, Manager at Best Western Spring Hill Inn & Suites, responded to this review
Thank you for taking the time to write a review. We appreciate your kind words about our excellent, spacious rooms. I do apologize for the lack of warm food and promise that will not happen again.

"BW Springhill"

5
08/05/2017

Great job from entire staff. They all were wonderfully professional and their costumes were amazing. The zombie festival they performed for the guests was terrific. The blood and gore was extremely refreshing and fun.

peter p, Manager at Best Western Spring Hill Inn & Suites, responded to this review
It sounds like you had a wonderful time however I believe your review is for something else. We are the Best Western hotel in Spring Hill Tennessee. It seems you have us mixed up with somewhere else. No zombies here. lol

"My "go to" hotel!"

5
07/05/2017

This will be my go to hotel when I visit Franklin TN. Well -kept, spotlessly clean, and super nice staff! My room was amazing. Courtesy breakfast was adequate. I don't like fake eggs so I passed on those. Coffee was excellent and the fresh fruit was tasty. I love this hotel!

peter p, Manager at Best Western Spring Hill Inn & Suites, responded to this review
Thank you for taking the time to write a review. We are happy to be your go to hotel while you visit the area.

"Renovated...almost."

4
03/05/2017

Most things in this motel are renovated. A new temperature control runs the old style room cooler. Not user friendly. The breakfast room is newly furnished, but still too small. The staff are friendly and helpful. The rooms are clean and quiet. The frig and microwave are helpful for multi-day stays.

peter p, Manager at Best Western Spring Hill Inn & Suites, responded to this review
Thank you for writing a review on our hotel. We appreciate that you notice we have recently remodeled. We are sorry you found our a/c units to be unfriendly as they are the newest thing on the market. Thank you for mentioning our friendly and helpful staff.

"fine night's sleep for reasonable cost"

5
19/04/2017

Great rooms and TV was beautiful. very clean and quiet. I will definitely stay here again in the future. I use a wheelchair and the room was perfect for my needs. The breakfast was very nice, too, and I felt well rested. I recommend.

peter p, Manager at Best Western Spring Hill Inn & Suites, responded to this review
Thank you for taking the time to write a review. We look forward to seeing you the next time you are in Spring Hill.

"Nice place"

4
18/04/2017

Family friendly hotel- very nice lobby. Breakfast every morning basically same everyday but not a big deal. Rooms are clean and staff is friendly. We stayed here in Spring Hill 3 times. Convenient location close to everything.

peter p, Manager at Best Western Spring Hill Inn & Suites, responded to this review
Thank you for writing a review and stating how friendly our staff is. Our staff works hard so each guests is comfortable and has a very clean room.

"hotel stay"

5
17/04/2017

nice accommodations, no loud noises, great breakfast spread. i would definitely go back. The front desk staff were very helpful and always pleasant. Parking was easy. It was convenient to where I was staying with family and just a short drive from the expressway.

peter p, Manager at Best Western Spring Hill Inn & Suites, responded to this review
Thank you so much for taking the time to write such a positive review and mentioning our great breakfast and staff. We appreciate the kind words.

"Nice Hotel!"

5
03/04/2017

Enjoyed our stay here. Hotel staff very helpful with accommodating us as we needed a room for another night, and though booked up, they were able to allow us to reserve the room we were already in for the 3rd night we needed.

peter p, Manager at Best Western Spring Hill Inn & Suites, responded to this review
Thank you for taking the time to write a review. We appreciate the kind words about our staff. We look forward to seeing you again next time your in Spring Hill.

"Best place to stay south if Nashville"

5
12/03/2017

Usually stay around the Franklin exit when traveling thru Nashville on the way to Alabama. The hotels this last weekend were over priced and most very tired looking, we drove 15 min south , to the Best western. Great property, clean, nicely decorated, hot breakfast, pleasant staff. We will stay there again.

peter p, Manager at BEST WESTERN Spring Hill Inn & Suites, responded to this review
Thank you for taking the time to review our newly renovated hotel. We look forward to seeing you again when you are in Spring Hill.

"Loud neighbors!"

3
02/03/2017

Great room! The room was very nice and roomy. We had trouble getting the TV on. The desk clerk was very helpful. The first night was great! The second night was very loud. Breakfast looked great! Very loud people in joining room t

peter p, Manager at BEST WESTERN Spring Hill Inn & Suites, responded to this review
Thank you for taking the time to write a review. We apologize about your loud neighbors but are glad you enjoyed the hotel otherwise. We hope to see you again when you are in Spring Hill.

"Very nice hotel, with excellent service"

5
19/02/2017

Would have liked an indoor pool during cold months, usually we won't stay at a hotel that doesn't have an indoor pool, but had enough points for one night out of the two nights we stayed. After checking the hotel's web site and seeing how nice everything was we decided to book here

peter p, Manager at BEST WESTERN Spring Hill Inn & Suites, responded to this review
Thank you for taking the time to write a review. We were happy to accommodate you with the free night you received as a Best Western Rewards member. Thank you for staying with us.

"Don't Judge a Book by its Cover"

5
31/12/2016

The outside of the hotel looks like a nursing home but the inside does not. It is newly renovated. The rooms are spacious and nice with a nice size fridge and microwave. The morning FREE breakfast is awesome. The eggs aren't so great but there is hot oatmeal, fresh pancake maker, eggs, hash browns, just tons of choices. Its as if you are at Denny's. The staff is friendly. Just an all around great stay.

peter p, Manager at BEST WESTERN Spring Hill Inn & Suites, responded to this review
Thank you for writing a review about Spring Hill Inn and Suites. We appreciate the kind words about our friendly staff and our awesome FREE breakfast. We hope to see you on your next visit to Spring Hill.

"Very Disappointed"

1
28/11/2016

Have stayed at this hotel several times over the past 10 years and have always been very pleased. However, at this stay we were very disappointed with the customer service & lack of concern to our issues. The bed was the most uncomfortable we have every slept in (soft & lumpy), the toilet was in need of repair, housekeeping didn't clean bathroom and replenish tissues.

"Surprising Stay"

5
18/11/2016

This was my first time ever I believe staying at a Best Western Hotel. The hotel was very clean and looked immaculate. It looked more like a grand hotel and the staff definitely were great. We worked late at night so we didn't get to partake of the breakfast offered but it was there if u wanted it. And it was fairly quiet in the mornings for sleeping late. There is also a nice looking little pizza place right next door to the hotel. (They are practically connected). I want to give the pizza place a try when i return. I have to return to this area after Thanksgiving and I will be giving this place a call. Thanks again Best Western for a great stay!

"Spring Hill Visit"

4
18/11/2016

This hotel is one of the better Best Western hotels we've stayed at. It has been remodeled, rooms are nice and clean, staff is friendly, and amenities are good. It is is an overall good value. They have recently installed an elevator so second floor is easily accessible. Although they just have an outdoor pool, it is nice and kept clean. The breakfast offering isn't great, but better than some hotels in this lower price range. It is easily accessible in Spring Hill and good for either families or individuals on business.

"Spring Hill d"

4
16/11/2016

Nice clean place to sleep, great free breakfast, eggs, the works. I have stayed for Business and a Hot Date with the wife. They have sweets with hot tubs ands a nice place to eat at the end of the Hotel.

peter p, Manager at BEST WESTERN Spring Hill Inn & Suites, responded to this review
Thank you very much for taking the time to write a review for us. We are pleased you found everything to your liking.

"Lovely place to stay!"

5
01/11/2016

The place was clean and quite. It is located in a convenient area and there is a nice restaurant right beside the property. The service was very good from the front desk to housekeeping. The breakfast was a welcome touch that we appreciated very much.

peter p, Manager at BEST WESTERN Spring Hill Inn & Suites, responded to this review
Thank you for taking the time to write a review. We are so glad you enjoyed our breakfast and the our service was up to your standards. Thank you for ataying with us.

"Frequent visitor and always a pleasurable experience"

5
28/10/2016

We stay frequently at this hotel, as it is near family we visit. The hotel has always been clean, comfortable and well maintained. The staff is friendly and helpful. We will continue to stay at this hotel whenever we visit our daughter and her family.

peter p, Manager at BEST WESTERN Spring Hill Inn & Suites, responded to this review
Thank you for taking the time to write a review. Thank you for recognizing our helpful and friendly staff. We look forward to serving your needs next time your in Spring Hill.

"Excellent stay for Business or Pleasure"

5
14/10/2016

Excellent location as well as quality of stay. Clean and pleasant rooms, good choice of Breakfast (Very impressed with the "Pancake Machine"!), all the shopping near by, and the best of all, in the midst of historical, civil War battleground surroundings. Southern hospitality and friendliness, as standard features. On the radar for the next visit.

peter p, Manager at BEST WESTERN Spring Hill Inn & Suites, responded to this review
Thank you for writing a review. We are so glad you were impressed with our Pancake Machine. It is a great addition to our breakfast! We look forward to seeing you the next time you are in Spring Hill

"Family Visit"

5
27/09/2016

This is a great hotel in a great location. The hotel is very clean and well kept both inside and outside. It was remodeled and they did a good job bringing it up to the 21st century. Room was excellent, bed very comfortable with all the amenities for this class of hotel. The breakfast had many, many choices from fresh fruits and cereals to hot eggs, biscuits and gravy, and pancakes. It was serviced well and kept clean during breakfast. The workout facility was adequate. I didn't get to use the pool, but it looked well maintained and clean. I highly recommend this hotel if staying in the area for a few nights or a lengthy stay. Hotel management and staff were very accommodating, courteous, and professional. Maid service was timely, efficient and thorough! I stay in allot of hotels, and have managed a hotel. This is a good one. The only negative were the taxes that were levied, over 17% for City, County and State Taxes. Management advised they were just raised a month ago from 14%. Thats excessive.

peter p, Manager at BEST WESTERN Spring Hill Inn & Suites, responded to this review
We appreciate you taking the time to write a review. We are pleased you found everything to your liking.

"A good night's sleep..."

4
24/09/2016

It seemed to be a remodeled motel and there were still small signs of age, but all in all it's a good night's sleep in a safe area. The staff was very friendly and helpful, even the cleaning lady was very pleasant which is unusual. We ate breakfast one morning while we were there and it was the typical motel breakfast with better than usual orange juice and oatmeal. The attendant was very pleasant!

peter p, Manager at BEST WESTERN Spring Hill Inn & Suites, responded to this review
We appreciate you taking the time to write a review about our property. Thank you for mentioning our friendly staff. They work hard to make our hotel a clean, warm and comfortable property.

"Trip"

4
19/09/2016

First time staying at a Best Western in about 20 years and I can honestly say that it was a much better experience. The hotel was clean, the room was a very nice size and the bed was very comfortable. Breakfast was standard fair....nothing exceptional. The hotel was easy to get to and was very quiet. I would definitely stay there again.

peter p, Manager at BEST WESTERN Spring Hill Inn & Suites, responded to this review
Thank you for taking the time to write a review. We are happy you had a good experience. We hope to be able to serve you the next time you are in Spring Hill.

"Close to son's home"

4
13/09/2016

Got a suite and enjoyed our stay. The pool was fine and we were the only ones there at the time. Breakfast was only okay. We skipped it entirely one day. The room was clean and neat every day. It was a separate building which seemed strange at first.

peter p, Manager at BEST WESTERN Spring Hill Inn & Suites, responded to this review
Thank you for reviewing our hotel. We are pleased you enjoyed your stay. We look forward to seeing you again the next time you visit your son here in Spring Hill.

"Very clean, comfortable beds and good breakfast"

5
14/08/2016

We chose this hotel because we had enough points to get one of our nights free. We were very pleased with the cleanliness of the hotel and room and the comfortable bed. The breakfast was better than you get at most hotels that offer a free breakfast.

peter p, Manager at BEST WESTERN Spring Hill Inn & Suites, responded to this review
Thank you for being a Best Western Rewards member. Thank you for mentioning the cleanliness of our hotel. Our staff works hard to keep it clean for all our guests.

"Most excellent stay!"

5
05/08/2016

Stayed a week and had two rooms while we were here. One up and one down. The are installing an elevator right now, should be functional in a matter of days, so fear not.. They have an elevator. They also have done upgrades to the door locks, new system put in throughout, and most importantly... the staff is simply amazing. They make sure you want for nothing while you are here, very helpful if you're lost and not from the area, breakfast was plentiful and great selection that changes a bit daily. The kids will love the pancake machine. Beautiful decor, beautiful property, beautiful pool...and very well kept throughout. We will stay here anytime we are ever in the area. Thanks to everyone.. Sue, Peter, all of you, for a worry and hassle free stay!!

peter p, Manager at BEST WESTERN Spring Hill Inn & Suites, responded to this review
Thank you for the nice review. We are so glad you had a "Most excellent stay". YES! the elevator is up and running. See you next time you are in Spring Hill.

"Ineffective Staff"

2
26/07/2016

People next door making so much noise it woke me up several times. Called the front desk and was told that the noise could be heard in the lobby!!!!!!!! I asked why she didn't address the issue. She said that she had received several complaints. It was already midnight and she could hear it in the lobby and had received several complaints, and yet had done nothing. She said she would go to the room and asked me which room it was. She called and asked them to be quiet. After another 30 minutes the noise went down. I am awake now and no chance of getting any sleep tonight. This is the second night in a row. I paid for a place to SLEEP. Why am I paying 130 a night to NOT sleep? Of course everyone is sorry, etc etc. Why are we not pro active in these cases? Why did hotel staff wait until midnight to do anything? And then only after I called and several other people had already complained? What are they waiting for? I expect this level of noise and staff at low end motels, not the Best Western.

peter p, Manager at BEST WESTERN Spring Hill Inn & Suites, responded to this review
This has been addressed with the staff. We take matters like this seriously because we want to ensure the comfort of all our guests. We hope you will give us another chance the next time you are in Spring Hill.

"Excelent service, Peter make us feel like in home."

5
26/07/2016

Excelent place to stay. The staff is very kind but Peter Patel is an excelent host. They offer a good breakfast with fruit, egg, bread. There is a gym in there and washer and dryer machine in addition outside pool ¡¡Great option to stay!! Thanks Peter !!

peter p, Manager at BEST WESTERN Spring Hill Inn & Suites, responded to this review
Thank you for taking the time to write a review about the Best Western. Thank you for mentioning some of our great amenities. We look forward to serving you the next time you are in Spring Hill.

"Great place to stay"

5
05/07/2016

We booked the hotel and hour before we arrived. From the moment we stepped into the reception area and was greeted by the reception staff we felt welcomed and at home. The room was great, clean and well appointed. The bed was so comfortable we asked what brand it was as we are in the market for a new bed! The pool was clean and the location was great. I had two lovely afternoons swimming with no one else there! Breakfast had a good selection, fruit, pancakes, sausages, eggs, muffins etc., along with coffee and a good selections of juices. There is no elevator in the hotel so if you can't cope with stairs make sure you get a room on the ground floor

peter p, Manager at BEST WESTERN Spring Hill Inn & Suites, responded to this review
We appreciate your feedback about your recent stay with us. We are very happy you found everything to your satisfaction. We are installing an elevator and it should be operational by August. We look forward to seeing you next time you are in Spring Hill.

"Clean but outdated"

4
27/06/2016

We recently stayed overnight here for a work conference. The hotel was clean and the bed was comfortable, those are the 2 must for me anything else just adds to the benefits of staying. Breakfast was comparable to most other hotel breakfasts (eggs, bacon, oat meal etc.) they do have a waffle or pancake maker. The staff were friendly but not intrusive. There is a nice Italian restaurant next door that was nice for evening drinks. Some of the people in our party used the pool and said it was well maintained. My only suggestion would be consider updating the furniture, it looks a little dated. I would definitely suggest staying here and would stay again. If you are in the area, just a few minutes down the road is a small restaurant called Delta Bound- it was AWESOME! It is not necessarily "authentic cajun food" but SO good.

peter p, Manager at BEST WESTERN Spring Hill Inn & Suites, responded to this review
Thank you so much for the great review. We realize our furniture looks a little dated and we are remodeling including new furniture. We hope to be done by mid fall. Our great breakfast and friendly staff will remain the same. We look forward to seeing you on your next visit to Spring Hill.

"Nice Hotel In Spring Hill"

4
16/06/2016

We recently stayed at the Best Western Spring Hill. The hotel is quite nice and in a reasonable area for walking. One of the best things is Frankie's Pizza and Grill attached to it. Great food. The Best Western had very friendly staff checking us in. They were doing maintenance when we arrived so the upkeep of the hotel is ongoing. We liked that.

peter p, Manager at BEST WESTERN Spring Hill Inn & Suites, responded to this review
Thank you for your review. We are remodeling which includes an elevator. This will be a very welcome addition to our hotel. The rest of the hotel will be done by late fall barring any delays.

"My go to hotel in Spring Hill"

5
15/06/2016

The best western Spring Hill Inn & Suites is my go to hotel when I'm in Spring Hill, the staff is fantastic, and the host Peter is a wonderful person, the rooms are always clean and the suites are fantastic, wi fi works great and Breakfast in the morning is always outstanding. I cannot say enough good things about this place, my loyalty to the brand is permanent.

peter p, Manager at BEST WESTERN Spring Hill Inn & Suites, responded to this review
Thank you so much for taking the time to write a review. We appreciate all the kind words you had to say about our hotel. Thank you for making us your "go to" hotel.

"Nice hotel, good location."

4
07/06/2016

This is a neat looking hotel. (it doesn't look like one) Service was good and had a pleasant short stay. Breakfast was good, but would like to see more variety. Great central location in the state. Good Value.

peter p, Manager at BEST WESTERN Spring Hill Inn & Suites, responded to this review
Thank you for writing a review for us. We are pride ourselves on great costumer service. We are glad you had a pleasant stay.

"Worst Hotel Ever"

1
30/05/2016

We booked this hotel at the last minute the weekend of Memorial Day. The hotel itself is dirty and in desperate need of a complete remodel. The hotel does not have an elevator. We booked three rooms and all of them smelled like a cigar bar. The air conditioner did not work properly. None of the lamps in our room worked. Cigarette burn marks on the tub. Furniture looked like it was purchased at an auction after 20 years of use. The list goes on and on. Do not stay at this hotel. Side note, the weekend cleaning ladies were nice even though they did not clean my room.

peter p, Manager at BEST WESTERN Spring Hill Inn & Suites, responded to this review
Thank you for writing a review of the hotel. We are very sorry we were not up to your expectations. We are in the process of remodeling and hope you will give us another try.

"Nice clean hotel with a great rate"

4
29/05/2016

Nice quaint hotel with two floors. Very nice customer service. Beds are very comfortable. Room is very spacious and clean. Bathroom very nice and clean.The free morning breakfast is very nice. Lots of items to choose from. Coffee tastes excellent.

peter p, Manager at BEST WESTERN Spring Hill Inn & Suites, responded to this review
Thank you for writing such a nice review. We are very pleased that you found everything clean and comfortable.

"Room was clean and spacious"

4
28/05/2016

We stayed here for a family wedding. Not our first time staying here. Our room, including the bathroom, was clean. There was ample floor and closet space for the 3 of us. Not sure why there was a second air conditioner in the room as it wasn't connected, but the room temp was fine once we got the one turned down and cooled the room off. The breakfast was ok. Several choices. Second day was better as the food (that should have been) was nice and hot. They are doing some remodeling. Looking forward to the updates. We will be back to stay.

peter p, Manager at BEST WESTERN Spring Hill Inn & Suites, responded to this review
Thank you so much for taking the time to write a review. We are pleased that you choose to stay with us when you are in Spring Hill. We are sure you will love our updates when they are done. We are installing an elevator too!

"Had to leave the hotel!"

2
25/05/2016

Booked these reservations months in advance. Asked for room on the first floor. When we arrived was told they only had one dolly and it was broken. Next, we were not on the first floor. My husband asked where the elevator was located. They do not have an elevator. I have a bad back, had to walk the steps. So, I guess the dolly wouldn't have helped in any event. Room had 2 air conditioners, only one worked, somewhat. We had to unplug it and re-plug it in several times for it to function properly. Called the front desk, were told no maintenance man at night. It was then 7:30 pm. Decided to stay since we were exhausted from driving all day. Asked if we could be moved to a first floor room in the am. Were told they didn't have one, hotel was booked. When we decided to leave the next day to stay at another property, there were many empty rooms on the first floor. We were also told someone in management would call us about the issues. Still have not heard from anyone. Will never, ever return to this property again. Absolutely no effort to accommodate the clientele!

peter p, Manager at BEST WESTERN Spring Hill Inn & Suites, responded to this review
Thank you for letting us know your concerns about your stay. We are sorry we did not live up to your expectations. We try to honor all requests to stay on the lower level but that is not always possible. We are installing an elevator which will help tremendisly.

"Terrible stay at this hotel"

2
24/05/2016

We has several rooms as we traveled for a family wedding. My sister and husband booked a suite that was 'non-smoking'. You could still smell the smoke in the room. There was also cigarette burns in the rugs of the room. Horrible. Needless to say, they left to book another room at another hotel. I choose to stay with the rest of my family. Every time I left my room, my door key lost it's strip code. Even when I went straight from the front desk to my room....it still would not open my door. The desk clerk blamed me. Stated I must have ran it against my credit cards or phone. I carried them in my hand and pockets....very rude to blame the customer. Stairs were dirty, a table for smokers was set up right outside the side entrance door near the stairs I had to use. Breakfast food was ok. Would never stay at this hotel again.

peter p, Manager at BEST WESTERN Spring Hill Inn & Suites, responded to this review
We are sorry your family member did not like their room and could not stay in the our hotel with you and the other family members.

"Had to leave the hotel."

1
24/05/2016

We were in Tennessee for a wedding and I had rented four rooms, One King suite, Two King rooms, one Double. We went to our King Suite and it was awful. It was dirty, it smelled of cigarettes, the carpet in the bedroom was soaking wet and there were giant cigarette burns in the carpets. My husband went back to the front desk and complained. The young man at the front desk came to our room and remarked "I don't smell anything". My husband said "Then YOU stay here. We are leaving." And we did. The rest of the family didn't want to leave because their rooms were really not that bad (their rooms were in a different building).

peter p, Manager at BEST WESTERN Spring Hill Inn & Suites, responded to this review
We are very sorry that your room was not up to your expectations and you could not stay where the rest of your family stayed.

"The best I've ever had."

5
19/05/2016

I have stayed in hotels all over the world. Everything on my stay at this Best Western was excellent. The people, the room, the breakfast, the check in, you name it all great. I will stay there again, next time in Tn. Mike Simpson

peter p, Manager at BEST WESTERN Spring Hill Inn & Suites, responded to this review
Thank you for taking the time to write a response. We are proud to have been rewarded the "certificate of excellence" from Trip Advisor for these exact reasons.

"Overall review"

5
11/05/2016

The room was very nice. The shampoo was the best I have had in any hotel. I did not need any conditioner which is unusual for my hair. I loved the cover over the remote. Have not seen that in any other hotel. The staff was friendly. They had a great breakfast, a good variety. We were very pleased with this hotel.

peter p, Manager at BEST WESTERN Spring Hill Inn & Suites, responded to this review
Thank you for taking the time to write a response. We appreciate the fact that you like our shampoo and noticed our clean remote covers. We hope to see you next time your in the area.

"Moved three time in less than 18 hours"

2
09/05/2016

First room was dirty. carpet soiled, and smelled musty and smoke filled. Second room was nice but I was not allowed to stay in it because it was not in my price range, and was told I had to move to lesser quality of room. Thus three unpacks and repacks in 18 hours. Was told by the owner first room had just been sprayed with a disinfectant. Why was the room rented if this was so.

peter p, Manager at BEST WESTERN Spring Hill Inn & Suites, responded to this review
We are sorry your experience was not up to your expectations. When a guest wants to extend his stay, we do all we can to keep him in the same room. That being said, its not always possible. We have to also honor the request of guests who have made reservations in advance.

"Great stay!"

5
06/05/2016

The hotel was clean, the staff was helpful, and we enjoyed our stay- as always! The breakfast was very good. The addition of the pancake machine was great too. They are in the midst of some construction, but this was not an issue at all.

peter p, Manager at BEST WESTERN Spring Hill Inn & Suites, responded to this review
Thank you for taking the time to write a review. We are glad you like the addition of the pancake machine. See you next time you are in Spring Hill.

"Great staff"

5
03/05/2016

The staff at this hotel are awesome. They were very friendly and ready to help in any way they could. It is a very clean hotel with a friendly housekeeping staff. There are lots of items on the free breakfast buffet. Plus I heard they were remodeling and installing an elevator. We will definitely stay here again when we travel through Spring Hill!!!!

peter p, Manager at BEST WESTERN Spring Hill Inn & Suites, responded to this review
Thank you so much for recognizing our staff. They are always willing to go the extra mile for our guests. Yes, we are remodeling and will have an elevator soon. See you next time you are in the Spring Hill area.

"Cozy, clean and friendly staff"

5
03/05/2016

I would relish the opportunity to stay at this Best Western again! It was clean and the beds were comfortable...and above that the staff and customer service was outstanding. The free breakfast was like a buffet as so yummy and Sue at the front desk made our stay top notch by recommending places to eat and visit while in town and became like a friend of sorts during our stay...a stay we wont soon forget :)

peter p, Manager at BEST WESTERN Spring Hill Inn & Suites, responded to this review
Thank you for taking the time to write a review. We are happy you found our beds clean and comfortable. Thank you for recognizing our staff. They are happy to help every guest whatever their needs may be. Looking forward to seeing you next time you are travel to Spring Hill.

"Disappointed"

2
26/04/2016

We had stayed here before and must have been in a newer section. This stay was not as nice. Broken mirror, musty smell, hole in curtains, stains on tub, leather chair falling apart, very outdated, and stairs leading to our floor needed vacuumed.

"thing that could help"

3
05/04/2016

good but need's upgrading, the out side of building is in great shape, the inside looks very nice, but the rooms need some upgrades the beds are small . i am not and expert but i know what would like.

peter p, Manager at BEST WESTERN Spring Hill Inn & Suites, responded to this review
Thank you for your review. We are in the process of upgrading everything. We are pretty confident you will like the upgrades. Hope to see you next time your in the area.

"Spring Hill Best Western"

5
02/04/2016

This is an excellent Best Western - the best that we have ever stayed at! It is spotless, totally soundproof, and the staff is extremely accommodating We certainly will try to book into this location whenever we pass through Nashville. We have recommended it to friends, and I can't say enough good things about it.

peter p, Manager at BEST WESTERN Spring Hill Inn & Suites, responded to this review
I appreciate you taking the time to write a review. Our staff works hard to make sure your stay is exactly what you expect. Thank you for recommending us to friends.

"Nice Hotel"

4
31/03/2016

My husband and I stayed two nights in early March. The hotel is clean and nice. Our room was comfortable. It was nice having a fridge in the room. It is conveniently located to a variety of restaurants and shopping. We were in town to visit friends and attend a wedding shower. We were pleased with the accommodations and will be staying here again when we come back in April for the wedding.

peter p, Manager at BEST WESTERN Spring Hill Inn & Suites, responded to this review
Thank you for writing such a nice review. We appreciate it. We are looking forward to seeing you in April.

"Nice place"

4
23/03/2016

It was a nice hotel, however, it could use some remodeling update. The stair treads were at a slope, and carpeting pretty worn down. Bathrooms were very nice and large. For the price you pay, it's a little steep for the amenities/condition of the hotel. Unfortunately, hotels in the Nashville area are not cheap. Breakfast was decent, nice variety, but the same thing offered both days we were there. Note, there is no elevator, but I overheard they are getting one put in sometime.

peter p, Manager at BEST WESTERN Spring Hill Inn & Suites, responded to this review
Thank you for your review. Yes! We are excited about our renovations which will include an elevator. We hope you will stay with us next time you are in Spring Hill.

"Stay for work (Windsor Machine)"

5
16/03/2016

My room was comfortable, clean, and very nice. When I had to stay an additional night unexpectantly, there were no vacancies. The staff was kind enough to call my cell to give me a room that had a cancellation. It was a suite and I received a free upgrade. Very satisfied. Will plan to stay for all of my business activities at your hotel.

peter p, Manager at BEST WESTERN Spring Hill Inn & Suites, responded to this review
Thank you for writing a review. We were so glad we could accommodate you for your additional night. We hope to see you when your in Spring Hill again.

"LEASURE TRIP FOR WEDDING"

5
14/03/2016

This facility is upgrading and does not have an elevator at present. They do plan to install one in the summer of 2016. If you need a lower level room, contact the hotel directly. We were accommodated with one as an upgrade.

peter p, Manager at BEST WESTERN Spring Hill Inn & Suites, responded to this review
Thank you for taking the time to write a review.

"March 2016"

3
14/03/2016

Good location of hotel in Spring Hill and close to family. Also close to shopping. Beds/mattresses need updating....last visit was very saggy and soft. Rest of hotel was fine. Breakfast, appearance of hotel, etc was fine.

peter p, Manager at BEST WESTERN Spring Hill Inn & Suites, responded to this review
Thank you taking the time to write a review. We appreciate you staying with us. Hope to see you next time you are in Spring Hill.

"Homey feel"

5
24/02/2016

Ive been staying at this hotel for many years now for work. The interior is a little old as of now, bus is going to be all replaced summer 2016 and I am excited to see what they are going to do! This location is a family owned hotel and the owner, Peter, is a very avid business man and loves to take care of his guests. Many would say that a "boss" would not do much work himself, but peter is always doing much of the work and making sure his customers are happy. I would definitely recommend this hotel. Only downside to a business man traveler is that most of the rooms do not include a kitchenette...(I know its not a long stay hotel)

peter p, Manager at BEST WESTERN Spring Hill Inn & Suites, responded to this review
Thank you so very much for such a positive review. Your kind words are much appreciated. We strive to make everyone feel like they are at their "home away from home." We appreciate your loyalty to our brand. See you next time you are in Spring Hill !!!

"Comfortable Stay"

5
16/02/2016

Clean and comfortable hotel. Breakfast provided in the morning. And on the go breakfast if you have to leave prior to 6am. Staff very helpful. Price is a lower than the normal rate. 20 mins from Franklin and 45 mins from Nashville.

peter p, Manager at BEST WESTERN Spring Hill Inn & Suites, responded to this review
Thank you for writing a nice review. We appreciate your business and are glad you found us to be clean and comfortable. Our Grab and Go breakfast is new and has been a hit with those who leave earlier than 6am. Hope to see you on your future trips to Spring Hill.

"nice hotel"

4
01/02/2016

Only drawback to hotel is that it is a ways off of the interstate. Otherwise it is a nice hotel....Clean and has friendly staff. added convenience of having a restaurant very close. I would stay at this property again.

peter p, Manager at BEST WESTERN Spring Hill Inn & Suites, responded to this review
Thank you for taking the time to write a review about Best Western Spring Hill. Our hope is that you will stay with us the next time you are in our area.

"Lovely hotel in good location"

5
30/01/2016

We travel from Indiana to Florida (round trip) once a year. Tennessee is one of our stopping points and this hotel was a great choice. The building is in excellent condition. The staff was very pleasant. The breakfast was one of the best we had on our journey at motel/hotels. The dining room is very spacious and pleasant. The TV in the room is excellent. Very clean room.

peter p, Manager at BEST WESTERN Spring Hill Inn & Suites, responded to this review
Thank you for such a kind review. We look forward to seeing you on your next trip through Spring Hill.

"fantastic"

5
13/01/2016

Fantastic hotel. I will continue staying there on my trips to Spring Hill. The service and the rooms are great. The breakfast is one of the best that I have had at a hotel. I will recommend this hotel to anyone that is staying in the Spring Hill area.

peter p, Manager at BEST WESTERN Spring Hill Inn & Suites, responded to this review
Thank you for staying with us and saying you would recommend others to stay here. We take pride in being a clean and friendly hotel. We try to provide enough items with our breakfast to ensure all guest can find something they like. We look forward to seeing you on your next trip to Spring Hill.

"Best Western Spring Hill TN"

5
07/01/2016

I LOVE THIS TOWN. It has quaint shops, tons of restaurants, Convenient to Columbia and Mount Pleasant. The room was spacious and very clean. The staff, SUPER FRIENDLY. I will definitely stay here again.

peter p, Manager at BEST WESTERN Spring Hill Inn & Suites, responded to this review
Thank you for writing a review for us. We appreciate the fact that you mentioned how spacious and clean our rooms are. Our friendly staff is always happy to serve you.

"Very Nice Hotel"

5
04/01/2016

Hotel is clean and well decorated. Amenities are good. Breakfast had many options and was good. We always stay here when we are in Spring Hill, TN. Frankie's Pizza was great and Pancho's is very good too. Both are walking distance from the hotel. It's conveniently located to the highway and other amenities.

peter p, Manager at BEST WESTERN Spring Hill Inn & Suites, responded to this review
Thank you very much for taking the time to write a review. We are happy that you stay with us while in Spring Hill and look forward to your next stay.

"Another year"

5
22/12/2015

We stay at this hotel every year when in the area visiting family. Have watched it improve every year. Owners are very interested in upgrading this property and making your stay pleasant. Appearance is good, rooms and bedding are comfortable, breakfast is traditional, breakfast area is maintained well. AARP discount honored.

peter p, Manager at BEST WESTERN Spring Hill Inn & Suites, responded to this review
I'm so glad you return year after year and have seen the improvements we have made. This spring will see the biggest improvements. We look forward to seeing you next year.

"business trip"

5
16/12/2015

The staff at this property were extremely polite, friendly, and courteous. I travel frequently and this was one if not the most relaxing business trips I have had in the last several years. The property was clean and comfortable.

peter p, Manager at BEST WESTERN Spring Hill Inn & Suites, responded to this review
Thank you for taking the time to write a review. I am so happy you were able to have a relaxing business trip. Also thank you for complimenting the staff. They work hard to make sure everything is clean and comfortable.

"Nice hotel with a great staff. Definitely recommend."

4
23/11/2015

The hubby and I stayed 1 night at this Best Western while visiting our son. Both the evening and daytime staff were very friendly and helpful. Our King room (#108) was very spacious, comfortable and clean. The bed was also pretty comfortable. The only negative I had about the room was that there weren't enough accessible plug in for all of our electronics. It would be helpful if the hotel would upgrade to those lamps that have the plug in the base. Other than that, and a tiny issue with a handicap parking space. Our stay was excellent. I definitely recommend this hotel for anyone staying in the Spring Hill, TN area.

peter p, Manager at BEST WESTERN Spring Hill Inn & Suites, responded to this review
Thank you for writing a review on your stay here. As we continue to update we will have more plugs for electronic devices. Our staff have all been with us a long time and are happy to help each guest any way they can. Thank you for mentioning them.

"A place to stay near Nashville"

3
16/11/2015

This is a good place to stay to avoid rush hour traffic going through Nashville. It's a bit dated but has a very nice lobby and breakfast area. As always the Best Western staff are very friendly and helpful.

peter p, Manager at BEST WESTERN Spring Hill Inn & Suites, responded to this review
Thank you for your review. We appreciate you taking the time to write one. We are in the process of modernizing our property. We look forward to showing you our new look in the near future.

"Great place"

5
14/11/2015

Front staff was very friendly and helpful when I checked in. Room was very clean and "higher tier" than I expected. Room included Microwave and refrigerator even though it was the lowest rate room and they worked well. I would definitely stay again!

peter p, Manager at BEST WESTERN Spring Hill Inn & Suites, responded to this review
Thank you for taking the time to write a review. We appreciate you mentioning what a friendly and helpful front desk staff we have.

"business trip for 6 weeks...what a challenge!"

5
02/11/2015

I was in Spring Hill on a business trip for 6 weeks, and the maids ensured my room was immaculate on a daily basis and Peter was very friendly and also extremely helpful. Thank you for everything! KR Helena

peter p, Manager at BEST WESTERN Spring Hill Inn & Suites, responded to this review
It was a pleasure to get you know you while you stayed with us. We pride ourselves on making sure your room is as clean everyday as it was the day you checked in. We are glad we were part of your visit to Spring Hill. Thank you for writing a review.

"Classic Affordable Elegance"

5
26/10/2015

We were looking for a hotel near Nashville, but not IN Nashville when we found this gem. We stayed in the all suites building. The room was larger than the apartments we lived in before we bought our first house! It had a living room, nice kitchen, and bedroom. The area is quiet with a nice restaurant next door. Will definitely stay here the next time we are in the area.

peter p, Manager at BEST WESTERN Spring Hill Inn & Suites, responded to this review
We are happy you found us to be a "gem" outside of Nashville. Spring Hill is a beautiful city and we are glad to call it home. We are happy you found your suite to be large enough for your liking. Thank you for taking the time to write a review.

"Wonderful Hotel Experience!"

5
18/10/2015

My family and I decided to come down to visit some relatives a few days ago and we chose this hotel to stay at. We were very satisfied with our choice because this hotel was very clean, friendly, and had an amazing breakfast. There was a very good variety of foods available during breakfast, and we even got to go swimming this weekend which was always a plus! All in all, if you are looking for a very clean, well kept, friendly staff hotel, this is the one for you! We will definitely be staying here from now on every time we visit our family.

peter p, Manager at BEST WESTERN Spring Hill Inn & Suites, responded to this review
Thank you for taking the time to write such a nice review of our property. We look forward to seeing you the next time you are in Spring Hill.

"No Elevator "

3
13/10/2015

This hotel was not my choice, but it was close to the client. Room was clean and done for the night. This hotel has 2 floors but NO elevator. And of course, my room was on the second floor. Your bill isn't slid under the door in the evening so there is no express check out. Evening your on the second floor you will be carrying your stuff downstairs for for breakfast and the process of checking out.

peter p, Manager at BEST WESTERN Spring Hill Inn & Suites, responded to this review
Thank you for writing a review for us. We understand our guests concerns that we do not have an elevator. However, we are in the process of installing one. It is one of the many upgrades we are adding to our property this winter/spring. It is our hope that you will stay with us again when you are visiting Spring Hill.

"Clean and quiet place to stay"

4
08/09/2015

We have stayed here several times. It is always clean and quiet. This last time we stayed, the hotel was full, but it was so quiet you would have never known. The décor and carpeting do need some updating. They have updated the breakfast area, however, by replacing carpet with hardwood or laminate floors, and replacing the long fancy dining tables with smaller individual tables. Much nicer! Breakfast is good.

peter p, Manager at BEST WESTERN Spring Hill Inn & Suites, responded to this review
thank you for taking the time to write a review. I'm glad you like the updates we have done so far. Our updating will continue throughout the entire hotel. Hope to see you on your trip to Spring Hill.

"Superior!"

5
07/09/2015

A totally beautiful hotel, inside and out! The room was terrific...plush décor and quality appliances. Everything you could possibly want. A fun, nice restaurant is attached by a walkway. Live music at the outside dining area was so enjoyable. The pillows couldn't be more comfortable and I absolutely did not want to leave the bed in the morning...such a terrific mattress. The complimentary breakfast was way above average...Lots of hot options. I had homemade oatmeal with brown sugar, almonds and cranberries...people were raving about the biscuits and gravy.....One of the nicest places I have ever stayed...and the cost was reasonable for a holiday weekend.

peter p, Manager at BEST WESTERN Spring Hill Inn & Suites, responded to this review
Thank you for such a kind review. We appreciate that you took the time so that others may know what to expect at our hotel.

"For price, I was expecting more"

2
31/08/2015

For over $100 a night, you can usually get a decent hotel. However, the breakfast was disappointing and the gym was so outdated. I would probably find another hotel to stay at if you're coming to the area.

peter p, Manager at BEST WESTERN Spring Hill Inn & Suites, responded to this review
Thank you for taking the time to write a review. We are in the process of renovating and would like for you to give us another chance when renovations are done.

"Excellent hotel"

5
25/08/2015

Great place to stay. Staff very friendly, great rooms and location. The breakfast was really good too. Housekeeping did a great job and the everyone there was helpful and friendly. I would definitely recommend this hotel.

peter p, Manager at BEST WESTERN Spring Hill Inn & Suites, responded to this review
Thank you for taking the time to write a review. From our front desk staff to our housekeeping staff, we strive to ensure every guest has a great experience at our hotel.

"The smell of smoke was everywhere!"

2
29/07/2015

Room was clean, comfortable bed, liked higher counter in bathroom and granite counter top. Upon arriving, I entered the lobby and the smell of smoke was overwhelming!! I knew I was in trouble as I had a smoking room as all non smoking rooms were booked. I needed to stay in Spring Hill, and had there been another hotel in Spring Hill, I would have left. My clothes reeked of smoke just from hanging in the closet. I certainly hope your renovation will take care of this. Oh, coffee was made available in rooms and the glass pot was missing from my room.

peter p, Manager at BEST WESTERN Spring Hill Inn & Suites, responded to this review
Thank you for writing a review for us. I'm sorry your room and clothes smelled like smoke but this is the type room you knew you were going to be staying in. I'm sorry you thought the lobby smelled of smoke also. There is never any smoking in the lobby or anywhere in the hotel except inside our smoking rooms located upstairs in a hall all of their own. As far as there not being a coffee pot in your room, all our in room coffee pots are one cup pots for sanitary reasons. To make coffee you pour a cup of water in the pot and put your cup under it. The front desk is always available to assist you with anything if needed. We will be a smoke free hotel when our renovations are done this winter/spring.