Best Western Plus Windjammer Inn & Conference Center

What we liked: close to airport, clean room, decent breakfast. What we didn't like: credit card was hacked. About an hour after we checked in, the credit card we used to reserve our room was charged for $2020 to a shop in Turkey. The first manager we talked to was unresponsive; said there was no way it was linked to the hotel. After we checked out another manger called us, and was a bit more diplomatic, but still told us that it was an "unfortunate coincidence", and unless I could tell him what was wrong with their computer security, there was no way it could be linked to the hotel. Not sure, but it seems like they could have a "Trojan Horse" that is stealing credit card numbers that they have not found and are not looking for.

When we arrived we waited 40 minutes to check in, was told a “glitch” in their system? Not 5 minutes after we got in our room, we were notified our flight was canceled 😡. No reason to stay & we drove 2 hours back home. We explained it all to the hotel & they refuse to refund us.

BW Windjammer is hands down one of the best hotels in Burlington. Whether you are traveling solo or with a large group they go above and beyond to accommodate every need. The hotel is very clean, staff is friendly and continental breakfast was great. The Windjammer restaurant is also top notch. I highly recommend this hotel to anyone traveling through Burlington.

BW windjammer is great and very accommodating. Restaurant is great but we stayed on a Monday. There are easily accessible restaurants along the strip. Best was that they provide a hospital shuttle and 24 hour airport shuttle. I don't know of any other hotel that does in the area. We will always stay here

I've stayed here many times over many years but my last stay was literally the last. The room was just cramped, felt dirty and smelled bad. Cars and busses idling right outside the room window added to the interior noise of creaky floors and old plumbing. They redid the rooms a few years ago but everything is again showing age and the duvet on my bed was truly disgusting. While the staff are very nice and I'm sure trying hard to keep this relic operating, I checked out early and went to a newer hotel in town.

We would stay here again. Clean and friendly with amenities we use including: lobby refreshments, complimentary full breakfast, on site restaurant, and pool.

This Best Western is an older hotel; however, it was very clean, everything worked as needed, and the staff were exceptional.

I had a pleasant one-night stay betweek ski days in northern Vermont. Everything was good! The main entrance is well-marked on US 2 (just off I-89) and signage is good in the parking lot to direct people to the main entrance at the back of the building. Checkin was friendly and efficient. My room was just as expected and everything was clean, comfortable, and in working order. I forgot to go back to the lobby at 8 for the cookies they mentioned at checkin. My room was quiet. In the morning, the breakfast area was uncrowded, well-stocked, and the items I had were very good. Finally, checking out in the morning with another friendly staff member was just as quick and easy. I'd definitely stay again.

Our tour booked us into this hotel when we visited Burlington. It's a smoke-free hotel that is pet-friendly and has a complimentary hot breakfast, which we found to be tasty. There is also a snack shop, and this hotel has its own restaurant. There is free parking for guests, free-wifi, both indoor and outdoor pools, and a fitness center, plus other guest friendly features. We were comfortable in our rooms, and if I felt safe. Since Burlington is close to the Canadian border, this hotel also offers currency exchange.

We choose the Windjammer for it's convenient location, decent pricing, comfortable rooms, and BW brand. We stay here between Christmas and New Year's and the hotel is warm. It is also quiet and friendly.

We've stayed in a lot of hotels over the years for hockey tournaments, and this one was by far the BEST! They grouped all our teams in the same hallways and even gave us a dedicated conference room for the entire weekend at no cost just for knee hockey (hockey parents know how rare that is!). Their hospitality was incredible — when all the parents were “winding down” in the lobby (three teams' worth!), they kindly moved us to a private conference room so we could hang out without disturbing others. The hotel was clean, the staff was quick to bring extra towels or sheets, and the nightly warm chocolate chip cookies at 8:00 were a huge hit with both kids and parents! Starbucks and Moe's are an easy walk from the hotel, and it's only a 10-minute drive to the rink. The rooms were simple but very clean — no rugs, which we loved. Huge kudos to the whole team at Windjammer!

I think the service was great. They provided me an upgrade without me requesting one and it was very spacious. The room was comfortable but I think a little more could be done to improving the look/decorum of the rooms. It does look like the rooms haven't been renovated for the past few years. The heater worked as hoped, the black out curtains worked as hoped and the shower provided heat very quickly. I was surprised that there was no liquid hand soap just for washing your hands.

Hotel was clean, bed was comfortable. Our room was quiet. We enjoyed our stay at windjammer, and would stay there again for sure

Super friendly staff! Very clean. Free fresh coffee drinks all day. Warm cookies and cold milk at 8pm. Comfortable beds and pillows. Nice breakfast included.

First rate. Lots of tv channels Netflix espn neck etc Clean, pools nice. Outdoor restaurant great. Information a bit noisy on a Tuesday night. But all and all a first rate hotel

We stayed here for a family event. In August 2025. The rooms were clean, the beds comfy, and the communal space was abundant. We enjoyed the outdoor & indoor pools and the breakfast, too . The ENTIRE staff (front desk, cleaning folks, breakfast room attendants) was VERY accommodating, and a special, big thank- you to Ty at the front desk! He paid close attention to our room requests (we stayed in 3 different rooms), and this made our stay perfect. This will be our new family “go-to” place when visiting the area!

My first stay at a Best Western—and definitely my last. From the moment I walked in, the hotel smelled of mold, and it only got worse inside the room, mainly coming from the AC. The AC was unbearably loud at night, like a tractor, so I decided to check the filters myself—and I was horrified. Both filters were caked in thick dust, clearly not cleaned for years! It was disgusting. I washed them in the bathtub, which clogged from the enormous amount of dust, yet the foul smell didn't improve at all. I ended up opening the window, only to be woken multiple times by the noise from the parking lot, the street, and the humid air outside. Sleeping there was a nightmare. I strongly warn anyone considering this hotel—avoid it at all costs.

Rooms were clean, beds were comfortable, pillows were soft and fluffy, AC worked great, shower was strong, toilet flush was mighty, check-in was smooth, pool area was inviting, breakfast was hot, fresh & abundant, the Upper Deck (the bar) had a great atmosphere, reasonably priced, good area. No complaints (except Larry snored).

I really appreciated getting to leave my car at the airport and getting a ride there in the morning. Room was great. A bit noisy in the hallway...kids.

My husband and I planned and stayed for 2 days. We picked this hotel b/c it had an indoor pool. It was more expensive than the hotel across the street but the pool was the reason and that is what I wanted. After checking in I visited the indoor pool and it was 96 degrees! Most pools are set at 82-ish degrees. The maintenance person stated that the temp was turned up the week prior due to complaints of it being too cold. No one turned it to what is was supposed to be. How is that possible that no one checked on this for over a week? This is just irresponsible and could lead to health issues for anyone trying to use it at that temp. When I talked to the front desk their response was "sorry, we turned it downed but it takes a long time to regulate. why not try the outdoor pool." The outdoor pool was 70 degrees! Way too cold to swim in. So I paid the extra money for an amenity that was not available. The only positives of the stay was the kindness of the housekeeping staff and the pub. We will not be back.

They go the extra mile on everything warm chocolate chip cookies and milk every night at 8. Beautiful indoor and outdoor pools and grounds. Excellent breakfast clean spacious rooms. Lots of parking spots. Very friendly staff lots of places to relax throughout the hotel. Fresh water machine in lobby. Absolutely loved the place

The motel was just what I expected. Everything worked. The heat was adjustable, the bedding was clean and high quality. We had two trash cans, a mini fridge and microwave. The Front desk helped us get our Adult children get checked in, despite us not being there yet. They had their children with them and needed to get settled in their room. I picked the motel b/c it advertised an indoor pool. I called to confirm the pool was available ( I've had some disappointing experiences with motel pools) and they told me it would be open. When I arrived and it as open I was extremely satisfied! The indoor pool was a lot of fun with our Grands. The area was clean, towels were available and the water delightfully warm. I don't seek motels with the latest and greatest decorating I want motels where everything is clean and works. This motel had all that and I was very satisfied.

Besides a very good hotel experience, we accidentally left an envelope of $200 for our neices' wedding gift. We got a message from Amando that the cleaning person found the envelope and returned it to him. He contacted me and he is now holding the money for when we return. I can't say enough about this Hotel and their services.

We have stayed there on numerous occasion before a flight! Great front desk personnel! They are always accommodating and very people oriented! Very convenient place to stay, centrally located.. would recommend, price is a great bargain

Room was very clean, beds were comfortable just wished instead of double beds they were queen beds. Liked having a microwave in room. Pool area was great plus nice work out area was very nice as well. I would definitely stay here again. Wonderful location and the restaurant is very good.

The room was clean, and the complementary breakfast was good. The staff was friendly. Check-in was easy. In-room refrigerator with no mini bar items filling it, which is a huge plus for me. The only con is that the rooms are a bit bland, and there was some chipping point in the bathroom; they could use a refresh at this price point.

Rooms very Clean and Comfortable.Front desk staff and management were excellent and accommodating to everything I asked.Gymn has all the weights and machine's you need.Great location. Great Breakfast with many hot and cold choices.Would stay again.

This convenient hotel met our needs while in the Burlington area for a family gathering. It was easy to drive to the various family members homes. We enjoyed comfortable nights catching up on sleep and an adequate breakfast each morning. The staff was very pleasant and helpful.

They messed up my reservation--I asked for 2 rooms, and they only reserved 1. Also the refrigerator in the room was not working, and the oatmeal.at breakfast was ice cold. My stranded friends, who should have been in that second room, ended up finding a larger room for only a few dollars more at a different hotel. The Best Western Windjammer has an ongoing relationship with the organization Vermont Gatherings. I have stayed there twice for events like the Renaissance Faire and the Holiday Market. My first stay was all right, but this recent one was sub-par.

Comfortable, clean, elekant, super-friendly & helpful. Extraordinary staff & management. Adjacent restaurant is excellent. Well maintained motel. Lobby coffees, teas are terrific! Frozen meals & snacks are available for purchase in lobby.

Pretty normal hotel for a band coming through town. great selection of snacks in the lobby for sale, great for late night snacking. Nice gym. Sheets/beds not the most comfy but 4/5. Cleanliness 4.5/5 not spotless but clean enough for me! How much better could a best western get? Breakfast was fine - nice breakfast room, pancake machine is nice, eggs were bad. Parking lot is big. No wall to pull our van up against for safety, but it was safe overnight. Will stay here again if we can get for the same discounted price. Always ask the venue for hotel deals!!

My husband and I stayed for one night to see a music show at Higher Ground. The room was bright and clean. We walked to dinner, and there were many options. We chose this location because we would not have to drive to the venue but safely walk. It was a great decision.

Stayed at the Best Western Windjammer Inn Friday and Saturday night. We were in Burlington, VT for St. Michael's College family weekend to see my granddaughter who's a freshman this year. Enjoyed the stay at Windjammer, front desk were courteous and friendly, room was very clean, everything in working order, breakfast was good and although I didn't go to the restaurant, many people I spoke with said it was also very good. Grounds were well cared for. Looks like whoever is managing this Best Western is doing a great job. I will definitely stay again next year.

Staff was super friendly, rooms were nicely appointed and updated. Very clean. Pub on property was perfect to grab a quick bite and a drink. Two gorgeous pools. Breakfast was great and in lobby coffee machine was a treat! Sarah and Melody assisted with our reservations and were so helpful! As parents of a St. Mikes athlete we look forward to four more years of fantastic stays!!!

Stayed here with a bus tour on our way to Montreal Too was very nice and clean. Everything met or exceeded expectations. If I had a negative it would be the distance from our room to the lobby and then downstairs down another long hallway to the breakfast room Got in 800+ steps just going for breakfast

We were pleased to get a room on a busy Labour Day weekend. Great breakfast, comfortable room if a little small. Great and cheerful service. We did not make use of the pool as it was too rainy! The price of the room was higher than we are used to paying as Best Western Rewards members, but consistent with room rates in other hotels in the area.

We've stayed here for an annual club bicycle tour weekend for years and the Best Western Windjammer always excels for its friendly staff, clean rooms, good value, great location and nice breakfast. New for this year they added an awesome expresso machine in the lobby and we always like the hot cookies at 8 pm every day. The outdoor picnic area with tables also served our group well and for this year they had strung some decorative lights which were really nice. Plus the on-site restaurant and pub are one of the best in the area, food is excellent and menu varied from casual to fine, good wines and beer selection. Nice pool lounging area.

This hotel is first rate. Everything about our stay was perfect. The staff is friendly and helpful. The room was spotless and the breakfast is plentiful and good. The restaurant is also excellent. I enjoyed the evening cookies! I'd definitely stay there again.

Overall this hotel is just okay for the price. If your planning to stay 1 or 2 night, this could be an option. The hotel prices in Vermont is expensive so if theres other nicer option with same price we would pick something else. As always heres our checklist of whats important when we book hotel. Room-clean Bed-comfy, sheets tucked in nicely Refrigerator-yes Microwave-yes Breakfast-yes good average breakfast. They have different kinds of syrup which is what they are known for. Bathroom-clean Toilet-doesn't clog/clean Shower-great water pressure Air-condition - very loud and next to the bed. Hurts our back because it blows cold air constantly. Which we rather have cold room than hot. We can't really sleep at that time. Smell - no weird smell in the room or lobby. Area is safe, close to shopping center and food places. View-none Pool - indoor and outdoo. Nice and looks clean. Built-1977 renovated 2019. The hotel is old but if they always keep renovating and maintains it, its good.

Great locaton, close to the I89, quiet setting, neext to Starbucks, a bagel shop, good takeout options or markets if not going into town for dinner, wasy acces to golf and cycling routes. Well run property, far better than many other BW Plus hotels experienced over the last year.

The hotel was very clean and was in a great location. The hotel room was also very clean however it was extremely humid. There was a dry setting on the A/C unit however the room was still very humid. We had clothes hanging after washing them in the guest laundry however they still weren't dry after a full 24hrs of hanging. There was also a very large group on our floor that allowed their children to run up and down the hallway for at least an hour without doing anything. It was extremely disruptive and annoying. We notified the front desk and they sent someone immediately to ask them to stop. It was a nice hotel, but it's a conference center so it's huge.

Extremely poor service, the room was booked with points but I was charged cash. Due to airline causing a delay, couldn't cancel the room with 24 hours notice, but received a message that they had a chance to RESELL my room, yet when I got there, they charged me full price , and ignored the booking with points ! Double dipping much !!! My advice, find another motel to stay at !

The bed was comfortable and we slept well. There was a separate sitting room which was good to have available in case one person is still sleeping while the other is ready to head out. It was mostly quiet except the air conditioner was a bit noisy and twice a garbage truck picked up containers just outside. In the evening, the hotel puts out bags with two warm chocolate chip cookies in each next to the coffee machine. Breakfast was good, and the pancake maker does it all; just wave your hand to a sensor and it gets to work. Seems like they alternate every day between bacon and sausage, which is fine; I like either of those. I took one star away because there was a TV on in the breakfast area (and lobby also) and it's a distraction when I'm trying to have a conversation with others. When I'm trying to relax on vacation, I don't want to walk into a room for breakfast and right away see something that upsets me. Same thing with the lobby. What I saw there when I walked in also was bad news from around the world. If the TV is going to be on, it should at least be tuned to a relaxing channel like HGTV, TLC, etc.

Place charges way too much for the room, the room and hotel is comparable to a Motel 6...but at a higher rate. The room amenities were old, broken and sadly drabby for the price of the room. The room furniture was frayed and broken, the water pressure was slow and due to the thin walls the noise level was very high. If you need another place to stay, please consider.

We have been to the Best Western Windjammer several times in the past so we decided to go back for the 4th of July festivities in Burlington. The Windjammer did not disappoint. We loved the pool and the free delicious breakfast. The staff was attentive and courteous. We will be back

Was here for a small conference. Rooms were very comfortable; conference facility very good for small (less than 50) group. Complimentary breakfast better than average. Didn't use the airport shuttle but others did and had good experience. Plenty of restaurants within walking distance if you don't have a car. On-site restaurant was not open nights 1&2 of conference so did not use it.

Over $300. for one night. This is not a fancy hotel. It is clean and convenient. There is an outdoor pool, and an indoor pool (not very clean) that the kids used. The lounge added an additional charge to our bill to get pickle juice from the kitchen for a drink that requires pickle juice. In my opinion, that is ridiculous. The drink price is already expensive. For that price, we will not stay again.

My grandkids loved the indoor pool, it was too cold for the outdoor pool. The restaurant was excellent. The staff was helpful at the hotel and resturant.

Quite Adequate. Got my Military Discount. Quiet. Room Maintenance staff was friendly. Breakfast was adequate.

Kind, efficient staff members--reflecting the managers' wisdom & kindness--, good free breakfasts, clean & comfortable public and guest rooms & baths, make this an ideal place to stay in Burlington, VT. My rating has risen from TERRIFIC to I'D LIKE TO LIVE HERE!

We stayed at the Best Western Plus Windjammer because we were visiting our daughter who attends the University of Vermont (UVM). We've stayed at other hotels in the area (as far away as Williston) during previous forays to Burlington. We found this Best Western hotel very convenient since it's a stone's throw from UVM. The price for the room was very reasonable especially given that other hotels nearby had rooms that cost almost twice as much. Our room had a fridge and microwave in addition to the obligatory coffee-maker with supplies. We had two full-size beds because we thought that our daughter might want to spend a night or two with us. She didn't, which was good because my wife and I would have been very cramped on one bed. We ended up each sleeping on separate beds. The beds themselves and the pillows were comfortable. The hotel had earmarks of being environmentally friendly - re-usable plates, bowls, flatware for the free breakfast; water-saving shower head; and separate waste bin in the room for recyclables. We liked very much that they offered warm cookies and cold milk in the evening. Finally, being so close to Canada. we thought it funny that some of the programming is from Canada (TV ads for products and businesses that these Americans had not heard of). Overall, a very good stay.

Location to downtown is good, and there is an ice cream place a few blocks in the other direction. Complaints are minor -- no nightlight for bathroom and shower head doesn't adjust. 830 pm cookies and 24-hour coffee/cocoa service are nice touches. Staff is pleasant. Lots of maps and tourist info.

My family had three rooms for three nights. We were all pleased with the room accommodations and everything seemed clean. The breakfast area was perfect and everything was delicious. My son was delighted each time he got pancakes from the magical pancake machine! There were healthy options as well- yogurt and granola, oatmeal, and fruit. The woman who ran the whole breakfast was attentive and made sure everything was kept clean and full. She worked hard! All of the front desk staff was wonderful, including the young gentleman and woman who worked together on Monday night to get the fresh baked cookies out at 8:00 PM! The housekeeping staff was friendly and attentive (I believe the woman was AnnMarie and I did not get the name of the young man she was working with). Kelsey at front desk was who I made my reservation with over the phone and she was just as nice when I met her at checking in. My family enjoyed the indoor and outdoor pools, the breakfast area, the lobby where we used the big table for a family game night, the coffee machine, and our rooms. Thank you so much!!

The location is very convenient to the University, downtown, Starbucks and more. The hotel is always clean and a pleasant experience every time we go. The outdoor pool area is wonderful for Summer visits!

Clerk did not work with me with my reservation change due to airline delays. Clerk did not have my member info assigned to my name.

Overall, I felt the Hotel is worth a good review. The Hotel was comfortable, safe, very clean, good amenities and free breakfast. The room was comfortable, good working A/C, plenty of hot water, nice sheets, large TV with plenty of channels and a reasonably good WiFi . The staff at all levels are very friendly, helpful, professional and accommodating. The Hotel needs a cosmetic renovation and updated bathroom; it is starting to show wear and heavy usage. If the Hotel was updated and renovated, combined with the very impressive staff, this Hotel would be the best in town.

We'd been to Burlington before but stayed closer to downtown. This time we were there for a competition in a south Burlington so this was our choice. Great decision! Very nice rooms with nice amenities (linens etc). The free breakfast was very good. We didn't have time for the restaurant or bar but it was lively! We'd definitely stay again.

I haven't stayed here in quite some time. The place must have gone through renovations and it was great. Walking distance to the club where the band we went to see was playing.

My mom had triple bypass open heart surgery. Not only did the hotel discount my rate, offer us the room for as long as we needed, and provide a shuttle service to the hospital, they were extremely kind. They asked how surgery went and if everything was ok, they asked that we let them know whatever we need. They went above and beyond to make us feel cared for. They see hundreds of people every single day, but asked me specifically how surgery went for my mom. I didn't expect them to even remember why I was there, let alone remember the details. If I ever go back to Burlington for another emergency, or even for pleasure, I will be going right back here, I won't even look at another hotel!

Excellent hotel, excellent service and very clean. Beds sooo comfortable I will definitely we doing back every time I am in the area.

It's hard to explain because there was nothing outstanding to point to. It simply met expectations for a midrange chain hotel. But it met them PERFECTLY. No single thing was out of the ordinary. But scoring 100%, getting EVERYTHING right, IS out of the ordinary. Starting with regular hangers in the closet, not the theft-resistant kind. (No, we didn't steal any, but I hate places that signal "we think you might.") A real adjustable office swivel chair at the table. A second ordinary, but high-quality cushioned chair. We didn't use the laundry but I notice that it had comfortable armchairs to sit in while waiting. Every lamp in the room had two extension sockets in the base. All worked. On each side of the bed, they didn't just dump extra pillows, they put two DIFFERENT pillows. One was big, thick, and soft. The other was flatter, denser, and firmer. For sleeping I chose the flatter one, my wife chose the thicker one. The bedside clock was set to the right time. The lobby had a coffee machine made by Keurig, no fussing with pods, all supplies inside. Available 24/7, I assume. It ground the beans for each cup and made pretty decent coffee. The free breakfast was, at first glance, your absolutely standard motel breakfast-included breakfast. It's hard to explain: it was all GOOD. None of it was pro forma. They weren't mailing it in. All good stuff. All gadgets (bagel toaster, pancake machine) worked. The pats of butter were butter from a dairy I'd heard of... that sort of thing. Breakfast hours started at 6 a.m. I appreciated this because I'm an early riser. This was the eclipse weekend, and we were paying an uh... exorbitant... room rate, so you could say everything darn well SHOULD be perfect. But it WAS. They lugged out dozens of (heavy) chairs from the conference center and set them up on the lawn, for comfortable eclipse viewing. I mean, sure, why not, on the one hand you'd expect that, but on the other, well, they DID it. We ate twice at the associated Windjammer Inn restaurant. The actual restaurant section had a long wait if you didn't have a reservation, but the "Upper Deck Pub" had no waiting and, I believe, the same menu or close to it. The service there was fast and the food was good. I wouldn't have driven 200 miles for the restaurant, like everything else, not extraordinary--but your basic Good Restaurant. I wouldn't doubt that locals come to the restaurant just to eat out. Typical a la carte "entree" choices were around $20. Yeah, if we ever are in Burlington again, this is where we'll stay next time.

Great Location central to everything. Stayed because of long hospital visit for wife, they have a discount for that. The place is clean, Staff is friendly and helpful. Morning breakfast is convenient and good. They have a free shuttle service to and from the hospital which is great to relieve the pressure of driving and parking. Also a really great restaurant, I didn't eat there this trip but have a few time before when I have been in Burlington. Thank you for the stay.

The staff were friendly, the breakfast layout had a good variety to begin the day, and the room was clean. Easy in/out for location and a gas station nearby. Cookies and milk as an added bonus at night

I have high expectations when I go somewhere. The Water Pressure was Low on the 4th floor and the Internet was spotty at best. I had to go downstairs to the Entry area to get a better signal to do my homework. And the Lack of a Shuttle to the Bus Station was Costly and an Inconvenience.

Nothing fancy but a well maintained establishment that has clean and comfortable rooms. Continental breakfast was free and plenty. The staff is welcoming and useful. There is plenty of free parking and , if willing, within walking distance of downtown Burlington. We walked there and took a cab back. We had a pleasant 24h. Recommended for the price.

Last minute booking and they were very helpful as I was in town for a dog seminar. Room was clean and he located me close to an exit for easy access with the dogs. Check in and out was uneventful and he was very helpful when I forgot my dogs stainless steel water pail.

Hotel is older, but it's all here. beds are comfy and the staff is great. Heard a dog bark when I walked to my room.. don't love that. Good snack/food selection, easy parking.. Good vibe overall. Late night desk clerk was THE BEST ever, had our room keys waiting for us!!!! Can't tell you how often THAT NEVER HAPPENS, this guy rules!! Heat was on ready for the Burlington nights. No complaints

Great all around, except at the "Upper Deck" restaurant. A few conservative, older men, sitting at the bar, openly, unnecessarily, and aggressively reacted to my "Bernie" T-Shirt. The Bartender, and older man with a gray ponytail did not see fit to correct this behavior that made me and my partner upset, and made four other patrons "roll their eyes" with disgust. Not safe/not welcoming.

Great location in the Burlington area. We have stayed at the Windjammer many times and have had a lovely experience each time. Rooms are clean, breakfast is included, and there is a great selection, including eggs, muffins, meat choices, and several other breakfast items. Coffee is good. The staff is super helpful at the front desk, breakfast, and housekeeping. We like the bar and restaurant on the property. Close to shopping and universities.

After many stays over the past 2 years at the Best Western in S Burlington VT, I am happy to say that it has been a very accommodating and positive experience staying at this hotel. The rooms are clean, the service is great, and the consistency is exceptional.

This hotel is the perfect option for a stay in Burlington. It has all the amenities and super friendly staff! The place was very clean and the kids enjoyed the indoor pool. Kelsey at the front desk was fantastic!

This was a good place to stay while visiting family in the area. It was convenient to the highways. The room was comfortable and quiet, and the staff was friendly. Breakfast was average for this level hotel. We had no issues with anything while there.

Thank you Windjammer! We were a group hockey team staying at the hotel Saturday night. Management allowed us to use a meeting room to watch a movie well after our curfew. The kids were contained and everyone had fun. Also, a big thank you goes out to the front desk and security guard for the assist. I am in the lodging industry and this property has always had an excellent reputation. They lived-up to it on Saturday. Guestrooms were also super clean and comfortable. Thank you again!

The hotel is a quick 1.5 miles from the airport. We experienced an Easy and quick check in and check out and comfortable and quiet rooms. The breakfast was fresh and varied. There was something for all of us. The staff was friendly and helpful.

This was a wonderful stay. It was close to the airport and the staff were very personable and welcoming. The room was clean and had a great view of camels hump at sunrise. Jeff is top notch if you run across him at the front desk. Highly recommend.

Wonderful hotel. Would definitely recommend. There is great parking, clean nice rooms, nice staff, and complementary breakfast. Restaurants on site at the hotel or there are some close to the hotel.

Great hotel, great location conveniently located to all major highways so you can get everywhere fairly quickly and nothing is too far away, very clean, friendly staff. Super clean room. Coffee in the lobby is fantastic, and wonderful options (I think I had about 5 cups a day). Clean pool and surrounding area. Nice landscaping. Nice long time in breakfast area and the breakfast is wonderful, lots of options and all fresh and constantly refilled, the dining area is also very clean. Very popular and busy restaurant/bar on site. My only gripe was that I am a very light sleeper so I requested a quiet location and every morning at 4:30 I was awakened by big trucks backing up and beeping and parking right outside my window; this was every morning. So it was very tough for me to get a solid nights sleep.

Overall, one of the best hotel experiences we have had. We loved the pool and exercise room. And the fresh baked cookies in the lobby. The coffee machine with all the options - espresso, etc - was excellent. Nice roomy lobby. Beds super comfortable. Everything was super clean. I appreciate your cleaning schedule as being per request except on 3rd day - much more environmentally friendly. The pub was great too. We had a wonderful stay and would recommend highly!

Excellent and friendly accommodations and service. Motel was close to local retail and to nearby spots to explore, as well as Church Street Marketplace, which was a fun area to visit. Plenty of breakfast choices and a clean room.

Unfortunately I feel the reviews for this hotel may be fake. Nice space but poor finishing overall. There is poor sound proofing between rooms and between floors. Furniture is dated and poorly organized without much thought. The main corridors are not air conditioned giving the hotel an overall dump feel especially in summer months. You could get better deal for same price at many near by options. Too many work crew staff using hotel so not exactly holiday feel.

I choose Best Western because of their comfy beds and pillows! Always clean and quiet stays, along with great free breakfast. I am also pleased with their offers and points with every stay. Will definitely choose the Best Western motel above all others when available.

Best Western has great value and all the amenities I feel they my husband and I find make a better stay at any hotel. Hope to visit one of one of your hotels in the near future. Best western will be my first choice from now on.

It was an average Best Western. While the rooms were clean, they were very damp. In fact, I'd often return to damp sheets every day after work. While the complimentary breakfast was a nice touch, the food was very bland. The Windjammer Restaurant, however, was the highlight of my stay! Their food was fabulous! Overall, a 3/5 if you are in town for a business trip, mainly b/c of the delicious restaurant.

The Windjammer in Burlington, Vermont has a problem - it is high demand. That makes for very low value for the rate charged. The room itself was clean when we arrived but the laminate floors were sticky. It also had a slightly damp odour throughout the hotel.

Clean room, friendly staff, nice pools and restaurant. Cleaning service not available during our stay (extra linens available at the front desk, if needed), and breakfast was basic but fresh. Bed was super soft and walls are paper thin, but overall it was a great place to stay.

Complementary hot breakfast and airport shuttle were so convenient. When looking at hotel stay prices, this hotel is comparable but will added Complementary features makes this stay a high value. I recommend.

It was a very nice stay. The family and I enjoyed the hotel very much, The staff was awesome. They went above and beyond for my whole family. They even assisted with helping us find a different route home because of the flood. I would highly recommend staying at this location.

Hotel great for families with two pools and a good breakfast selection. Shuttle to airport a plus. Do not recommend the attached restaurant. Depending on your reason to stay: Very close to UVM 10 minute drive to waterfront Not a lot of options for meals close to hotel

Nice cold air conditioned room and the breakfast was good! Pretty good location, but we wished the restaurant was open while we were there. Moses was a lot of fun as we checked in. We didn't use the pools, but we will next time.

We've stayed at this hotel for years. The staff is always welcoming, friendly, and prompt to handle any concerns. The rooms and public areas are clean and well kept. Breakfast is complete and very good. Beds and pillows are comfortable. Facility is normally quite quiet. Very convenient location. Excellent quality for real good price.

Room was small but clean and well appointed Hotel is dated decor but comfortable- heater was noisy till we figured out adjustments- we were there to sleep as we had early morning appointment at UVM hospital. We like the Windjammer being so close- good food

I always stay here when I'm in town for work. Great Restaurant and bar area, 2 pools, and close to tons of stuff to do, no matter what time of year.. Very friendly staff , Always clean and homey. Breakfast area is always clean and well attended.

The room was very clean! The breakfast was exactly what I would want hot and lots of variety! Pool was warm and clean. Cookies and milk at 8:00 was amazing! The location was very close to downtown Burlington and amazing!!

Very convenient to airport and good accommodations and restaurant on site. Front desk staff exceptionally polite and accommodating. We stay here if we have an early flight out of Burlington Vt. Restaurant very nice.

We visited this area for a family funeral. The staff was excellent and very friendly and accomadating. This is a great place to stay if your in this area. The breakfast is wonderful and the hotel is very clean and quiet

Had a very nice stay here at the Best Western Windjammer. Staff were very pleasant and accommodating. Check in was easy, no problems. Hotel was clean which is top priority to us, and in close proximity to local stores and highways

The Windjammer restaurant is an amazing option for great food while visiting Burlington Vermont. The food is great, the portions were large, and the atmosphere was very comfortable. Not very often do I not finish my plate, tonight was one of theirs nights. I could not finish what was given to me, so I am looking forward to the leftovers of my prime rib and mashed potatoes.

We were in the area for a 1 night stay. Excellent staff interaction, 5 stars for cleanliness, housekeeping was excellent, and a good variety on the breakfast buffet. Beds were comfortable. Good wifi reception. Good value for the locale. Would return.

Easy check in/out and had a selection of what floor we wanted to stay on. Located not too far from Church Street. Beds were comfy and TV channel selection was great for Football Sunday. Continental breakfast was great!! Price wasn't too expensive although it was a weekday visit. Will be looking to stay here again in the future.

I stayed at the Best Western while vending an art show and had a very pleasant experience! Very friendly staff, clean room, and good, hot breakfast. The warm nightly cookies were a huge plus! The location is also excellent.

Great Hotel, could use some upgrades, but clean! Its really nice to just go to the attached pub for a drink and not have to drive back to a hotel. The only complaint is the mattress... was sinking towards the middle....

Great stay! Clean and tidy! Convenient location to University of Vermont and a mall (including Target, Kohl's, Barnes & Noble, etc.) We were in town on a family trip and also enjoyed nearby local diner, Al's French Frys, which was one of the few places opened to eat past 9pm.

My husband and I stayed for the weekend. We were happy with the cleanliness of the room and the breakfast options. It is a bit noisy when people walk in the halls but other than that it was very nice. Bed was comfortable but queen room was a little small.

We had an emergency trip, and this Best Western Windjammer Inn was the most amazing Inn! They helped us in accommodations and travel to and from the airport. They willingly gave us information on where to go for the Hospital and offered help in getting to and from there. I do not know how we would have managed without them. They were so kind and courteous in our time of stress!

I stayed in Oct 2022 in a pet friendly room. The front desk greeted me with a warm, friendly smile and was helpful and pleasant. The room was clean and the mattress and bedding were comfortable. Very good experience.

For parents weekend a great choice close to the college. The restaurant on site was a fantastic bonus. It was easy to get in and off the highway. It was very clean. The front desk staff was very helpful.

The hotel is spread out over 2 floors and is easy to access. The rooms are large and clean, as is the bathroom. The rooms have a fridge microwave, coffee and tea facilities, as well as TV and free WiFi. Our room has 2 large beds. Coffee and tea is available in the foyer. There are 2 swimming pools, but we only used the indoor pool which was nicely heated. Changing rooms are not provided, so deciding how to go to and from the pool is a dilemma. You could use the adjacent gym toilet to change in, but it didn't have a lock on it!! Breakfast is included in the room price but is rather basic. The restaurant is adjacent to the hotel and is the Windjammer Inn, which we used couple of times. Nice atmosphere and friendly staff but the food was a little disappointing.

Great location and close to most attractions. Comfortable and quiet rooms. Hearty breakfast to get you started in the day. Would stay again. Good for couples and families. Parking is very convenient to unload luggage.

Hotel was fine for $85, not for $415. Room was old, and smelled very badly. We had to open the windows. Towels were thin and bath was yucky, we opted not to shower. It was a very busy time of year in Burlington so all of the prices were high. I think we should have slept in the car or airport for this price.

I have stayed at this BW many times. The staff is very friendly and helpful. Kelsey is the best she will try to accommodate you the best she can. The rooms are clean and comfortable. The breakfast has plenty to choose from and is acceptable.

Plenty of parking the desk clerks received us nicely and got to us quickly to check us in. Room was clean and pleasant. The only downfall is there was nothing around for a short drive or walking distance to eat or have a couple of cocktails.

The hotel staff were welcoming, very informative and the services and it was clean. Great location. short trip from the airport with a shuttle service available. The restaurant was healthy and delicious.

Close to major route 87. Good parking facilities, attractive landscaping, convenient to off-property eateries. Clean, comfortable beds, bedrooms, bathrooms, lobby, breakfast room. Caring staff members and manager.

Awesome hotel with excellent staff Great value for your money. In a nice location and central to university and hospital and downtown area. Facility is clean, beds were great and breakfast was very good.

We made a last minute decision to get a room and this was the 2nd one we tried. A little pricey because of our poor Canadian dollar but the hotel was GREAT! They have 2 pools in and out; a satisfactory gym; a wonderful breakfast, included; and they allowed us to stay 2 extra hours which worked out wonderfully for us to meet up with friends! I would highly recommend it!!!

We had an excellent stay at this BW. We were in a block of rooms reserved for a family wedding. We were put in rooms near each other, which was very helpful Our rooms were very comfortable. The pool was clean and the breakfasts were excellent.

Nice stay at the BW Windjammer, outdoor pool, free breakfast in a nicely wooded area. Nice area for relieving your dog, doggie poo bags available & disposal. Rooms on the small size but comfortable beds and very clean.

Very pet friendly hotel, absolutely loved my stay there. Very friendly and helpful staff. Complimentary breakfast is always a plus. Walking distance to Mall and Trader Joe's. Close to downtown and waterfront.

Hotel is significantly overpriced for size of rooms. Having a restaurant on-site is a great amenity because you truly can't spend any time in the tiny rooms if you are traveling with friends or family. The floor map is extremely confusing. Staff didn't check rooms before guest arrival. One of our rooms didn't have working AC or refrigeration on a 90 degree day. They fixed the problem but it took a very long time for the room to cool down. Rooms also missing TV remotes and smelled like pee. Staff was friendly.

We were very impressed by the outstanding customer service as well as the many wonderful extras that our Burlington Vt Best Western provided for us. Warm delicious breakfasts, cookie time in the evening, indoor and outdoor swimming pools, and a restaurant on site. Highly recommend.

Stayed at this hotel many times. It is clean and the restaurant, although expensive, has very good food. This trip involved an outpatient surgery at UVM. I made a few simple requests with several people, like clean sheets the night of my surgery and a quieter room. We returned from the hospital that evening to a room that had not been touched, no beds made, no clean towels and out of facial tissues. To me, this was unacceptable considering I had spoken to several people about my situation. I will not be staying here again.

We always stay here when we travel to Burlington. It's very clean and the housekeeping staff does a great job. The rooms are spacious and it's in a great location. It's pet friendly so we can bring our dog with us. The staff is very kind and friendly. Dylan was fantastic and super helpful! I would highly recommend this hotel.

This hotel does not look much from the outside. The building itself is quite dull and located near a major road. However, our stay there was surprisingly nice! The room was clean and quite cosy. There was a good gym with treadmills. The breakfast buffet offered something for every taste including some healthier options. The staff at the front desk was very kind and helpful. Really good value for the money! Would definitely stay again.

I reserved my stay for 197.01. Due to my flight being cancelled as were over 1700 other people's flight. Best Western told me that they understood and that I would be able to stay the next day at the same price no worries. I stayed at the hotel for less than 8 hours and was charged 396.51 almost 200.00 more than what I was supposed to then after explaining she later became rude and walked away to take care of someone else.

Overall clean, quiet and would be nice for a group of people to stay at one location,hotel with accessibility to many places to eat, shop and visit. Indoor & outdoor pool. Nice restaurant on premises, if you don't want to venture out. Great Bagel place next door!!

Came here for a special occasion . The hotel is so very clean and it has two pools and indoor and outdoor and a nice fitness center as well .The breakfast setup is just fine with some nice choices . Of note : The drain in my shower wasn't functioning properly .Also the place is over run with catapillers outside . You'll be dodging them all over if you've come to stay in early June .Stiil in all it's a great place to stay .

Travelled most recently for convocation and made many trips over the last 4 years. The Windjammer supports UVM athletics and offers good rates to family. Staff always friendly and accommodating. Upper Deck is a great place to meet before games.

Great hotel to spend the night, especially if you are traveling with your pets. I and my two toy poodles loved it. The free breakfast had a great selection of both hot and cold foods. The staff was very friendly and helpful.

Ckean property, clean rooms; thoughtful staff. Shuttle drivers (to & from airport & UVM Medical Center facilities) were a bit disoriented and dictatorial. VERY HANDY to have excellent Windjammer Restaurant on site.

Counter and cleaning staff were friendly and helpful. They get the basics right in the rooms: hot shower, comfortable bed and soft sheets, fridge, coffee, and microwave. I liked that I could open the window and could turn off the heat/fan if I wanted to. I often sleep poorly in hotels because it is too dry and I can't control the blower—which is also noisy. Slept well here!

Not sure why the fabulous reviews. Except staff was fabulous. Room was tiny. Bathroom dated and tiny — difficult to reach shower to turn it on. Breakfast was a near disaster. So incredibly crowded with a long line. Coffee really awful. Adequate. That's it.

Was good enough for what we were doing. Just a simple 1 night stay and off to the airport. Love love loved the security guard / shuttle bus driver. He was so friendly and kind. Definitely an under appreciated staff member who deserves the recognition from guests! Room was clean no issues there. WiFi worked good for the simple social media stuff. Didn't use zoom or anything like that. Never used the pool or gym so can't comment on that. Overall a decent stay with an exceptional shuttle driver!!

The front desk staff are truly amazing! They all go above and beyond to make sure my needs are met.. which always happens! I've been coming once a week for a year, and they've worked with me price wise, given me some free upgrades occasionally. And just have made my difficult situation MUCH easier. This has been my home away from once a week and thus staff has made it much easier on me! I cannot thank them all enough. The restaurant attached is AMAZING! the rooms are always tidy, and clean. No complaints here! I HIGHLY RECOMMEND!

It was my first time visiting Vermont, and especially wanted to check out Burlington. I had Best Western Rewards points, so I redeemed them at the BW Windjammer Inn. The restaurant seafood was delicious, and very convenient being on hotel grounds. The hotel was spacious and clean. The staff was very friendly, and the breakfast food was delicious. Also, I loved the milk and chocolate chip cookies being offered at 8pm. Delicious. Keep the milk and cookies. I enjoyed my stay here.

Plenty of other hotels in area, don't pick this one! Pets allowed and could hear dog barking in room across the hall. Our room was full of dog hair. Not good for someone with animal allergies! Breakfast was OK, but way too crowded and had to wait for food to come out.

nice place .a bit noisy , the walls are not soundproof. the day we were leaving we asked for a late check out. We got 4 knocks on the door between 10 and 11>30 for house keeping. they even knocked and oppened the door while my wife was showering and i was changing. this was at 10 am. luckily the door was still had the safety lock on.

Last minute trip to Burlington. Found the entrance to the hotel at the rear of the building. Did not have a reservation. Night clerk was very helpful in securing a discounted rate.Close to college campus and downtown amenities.

Visited Burlington Vermont on several occasions to visit my daughter at the University. Wish I knew about this hotel a lot sooner! Great stay for a very reasonable price! It will be my go-to destination for the remainder of my daughter's education!

I could not say enough positive things about the front desk staff and the staff that brought me to and from the hospital daily. They were friendly, accommodating, prompt. It made my stay a little better while my husband was in the hospital.

Great place to stay when traveling. I live across the lake and must take a ferry to get to VT. With a 5:40am flight, it was much nicer & less stressful driving over the day before. Plus, you can leave your car there and their shuttle service will take you to airport, then return to pick you up when you get back, They have a wonderful restaurant & pub for beverages & awesome meals as well. They have cookies @ 8pm for you to enjoy if you desire, as well as breakfast in hotel, if you're not leaving too early. The rooms have everything you need, are clean & comfortable. I have stayed there before and would definitely stay again, should the opportunity arise.

Great place to stay in Burlington.Close to Church Street, Lake Champlain, the breweries, and the University of Vermont. Book early though, prices will go up. Awesome restaurant on location as long as it is open.

Exceptional service from all staff, very clean rooms, comfortable soft bed, ample parking and well lit parking area with attentive security, extremely convenient location to major routes, restaurants, shops and attractions nearby. Even an indoor pool and shuttle services (and a conference center, so great for businesses/conferences I would think.) Definitely recommend, and will stay here when in this area again for both business or tourism.

we like this place a lot: good breakfast(we were surprised by the excellent breakfast selections), free coffee and cookies, comfy room, and right next to Higher Ground. I would definitely stay here again.

Quick 1 night trip to Burlington, ski chores and early Xmas shopping in Church St. area. Location a plus, Restaurant/Pub on site makes for relaxed evening, exercise room and pool small, but clean ,room well stocked, ref/micro, and spotless,check in/out easy, everyone very professional and breakfast,pleasant surprise! No pack and go, instead, hot eggs, bacon, steel cut oatmeal, along with cereals,breads etc. Would stay here again, no question.

We picked the Best Western for the purpose of location, pool and the reputation of the Best Western name. I was so happy to hear that this hotel had an indoor and an outdoor pool and that it opened very early. I think it was 6 or 7am. Anyway, I was up when it opened and I did my early morning lap swim. I had it to myself and the pool was a wonderful size. Also, the walk to the waterfront was about 1.5 miles and the airport was about a mile away. This was the perfect spot to end our Vermont vacation. Thank you, Jeffrey, on the smooth process of our check out at 5am and for taking our gift cards off of our bill. Your customer service was outstanding.

This is a GREAT hotel when flying out of the Burling airport, which is a short distance to the hotel. Convenient shuttle to/from the airport. The room was comfortable and quiet. Although a little worn around the edges and on the small side, the room was clean and adequate.. The front staff was pleasant and efficient. The restaurant was excellent! (try their prime rib) The complimentary breakfast buffet was plentiful and delicious.

Lesson learned. Deciding at the last second to drive through New Hampshire and Vermont during the peak leaf turning season, we hadn't reserved a hotel. Getting desperate, we finally found a room at this best western hotel in Burlington VT. The most we have ever paid for a room, $479.00. We knew that it was our fault for waiting so long, however, the place was more like a $69.00 dollar place. Dirty, no updates, breakfast was also a mess. I understand the economics for charging more for times of high demand, but, they should be embarrassed for charging that much for a below facility. The staff were extremely nice and helpful.

We loved the rooms, proximity, food, atmosphere and service.. great place to stay in Burlington .. the hotel and the area had everything we needed to make the trip feel relaxed and easy, would recommend it to anyone who wants a home away from home..

Very clean. When I asked for early checkin the room was ready. The only thing was signage for hotel registration. A little confusing. If you came in from the main road and turned toward their restaurant you would see a sign for hotel registration pointing you down a sidewalk. When you got to the door you needed your room key to unlock the door. The actual entrance for the hotel was behind the buildings. A sign as you entered showing restaurant one way and actual checkin the other.

Best Western is our new go to hotel. First experience was in New Orleans. Without a thought, we booked our Vermont trip with BW. We really enjoyed our stay there. The staff was very helpful and wonderful. Room was very clean. Breakfast was great. Centrally located.

The room was clean and comfortable and the restaurant was excellent! The bed and pillows wete great! No sore back or neck. The room temperature was easy to control . Have the prime rib there if you get a chance! The only negative was the price. It seems much more costly then other Best Westerns that were similar. But there were few in the area with lots of road in between and we got one of the last rooms so that probably played a part.

Everyone at the hotel was friendly. Rooms were clean. Hot breakfast was served. The rooms were decorated well and amenities at the hotel were good. Plenty of parking and hotel is located in a great spot near food and shops.

I always try to book this hotel, because of the convenience to the airport, and the amazing food at the Windjammer Restaurant on property. The staff has also always been very helpful, friendly and efficient.

First off there was hair in our shower, WHATEVER… we can wash that down the drain! So it's midnight and we go to crawl into our bed! We pull down the sheets just to see long black hairs and sand all over the bed as if it had been slept in!!! We called for fresh blankets and ended up being put into a suit that wasn't much better! I mean it was cleaner and the bed was amazing but that's about the best part of this hotel! The sink in the suit was clogged and when the water was on hot it stunk terribly! I'm very satisfied with the young lady who was on the night shift that Friday night! She was very kind about the situation! As we checked out Sunday late morning the cleaner (whose got long black hair) had her what seemed to be boyfriend there with her, all upon her! So maybe that's why our bed was dirty in the first room! We won't ever be going back and staying there!

Very convenient location, although a challenge to locate the entrance. Small sign and hotel is set back from main road. Restaurant was extremely good with a wide variety of choices. Rooms were very clean, spacious and comfortable.

Stayed in family suite. Two lamps didn't work. Room had distinctive smell like wet socks. Discovered toilet was leaking soiled water from base when flushed. Reported around 10:15 pm, no maintenance crew on staff until 7 a.m. the next morning. Luckily the suite is 2 connected rooms so there was another toilet for us to use but we had to close off the one bathroom completely. This hotel could be very nice if they raised wages enough to hire more maintenance staff.

Me and my wife lived in the Greater Burlington area for 25 years before retiring to Florida. During our time there we found the Windjammer and Upper Deck Pub to be the goto places for meals and socializing. We always absolutely loved the experience in the restaurant and the pub. Earlier this month we had a local family event that brought us back to Burlington. We knew our experience with this business had been stellar so we reserved a three night stay at their Best Western Hotel. It was an absolutely wonderful experience. The front desk service was friendly and inviting, the room made us feel like we walked directly into our own home... totally comfy. It was clean and well appointed. The housekeeping staff did an excellent job. There was nothing to want. The hotel location is also perfect. Travel to all areas of the region is very convenient. I can't recommend this place more highly. Give it a try, you'll love it!

A couple of years ago, I needed to find a hotel at the very last minute in San Diego. The Best Western Plus was reasonably priced and not too far from the airport. I honestly was not expecting very much at all. When I did arrive and entered my room I was incredibly satisfied. I've been a fan of Best Western Plus ever since. The Best Western Plus in Burlington Vermont was every bit as nice as the one I stayed in in San Diego. The staff was incredibly friendly and Incredibly helpful. The room was everything I hoped for. The Windjammer Restaurant has phenomenal food and exceptional service.

Front desk very friendly and always helpful. Rooms were clean, housekeeping doesn't come every day due to COVID restrictions but gave us anything we needed at a moments notice and emptied garbage in record time when sticking basket in hallway. . Breakfast was grab and go but plenty of options. The pub above the restaurant food was delicious! Wish I had more nights to eat there. Overall great time away.

This was 3rd time staying at this location & continues to be my 1st choice each subsequent stay in VT. Accommodations are nice, always neat & clean and staff is always pleasant & professional & available around the clock.

The staff are always friendly, rooms clean and comfortable beds. Close to daughters school, UVM, so we've stayed here many times. Restaurants always have good food. We have also stayed with our dog at this hotel.

We were given a room amongst customers with pets without our knowledge. The people in the room across from us left the dog unattended in the evening and the following late afternoon. The dog barked incessantly. Management could not move us due to room unavailability.

horrible place. first of all, the front desk woman was super rude to me in checkin. then, they had upgrades from comcast during the middle of the week and none of the TV's worked--the front desk person said, "Hey I dont work for Comcast...sorry buddy". Then the internet didnt work The rooms were super expensive for the are-- about 150 a night and the room was cramped and cheap with all sorts of things not working. i had asked for a quiet room and they put us next to screaming kids, barking dogs right in the middle of the hotel. absolutely woudnt move us. the breakfast offering were really awful and the microwave was broken, the coffee cold, and most things out. DO NOT STAY AT THE BEST WESTERN WINDJAMMER

I needed a pet-friendly room for a reasonable price. This property is older but it was clean and safe, with a friendly staff, comfortable beds and pillows, and a decent breakfast (given that it's Covid). Would not hesitate to stay here again if I'm in the area.

Great stay in an easy location! Traveling with two young kids can be hectic but this location was very accommodating to our needs. Our room and the pool area were both clean and the scheduling process to use the pool was super simple. Plenty to do in the area!

Hotel is nice, staff is friendly, pool is great, but the beds are so uncomfortable. Due to the uncomfortablity of the beds my family and I didn't sleep well at all and suffered with backaches the next day.

Stayed here for 7 nights while our kitchen was being remodelled. Allowed both an early check in and late checkout. Wonderful staff at both the hotel and adjoining Windjammer restaurant where we ate 4 times during the week. Many thanks to Carrie, Amy and Evan along with Jeff , Casey, and Kelsey at the hotel. Highly recommend this place to stay and eat.

We enjoyed our stay very much. The staff was friendly and nice. Also the food there is great! I would recommend staying here. Very close to ski areas.They also offer a continental breakfast which is great when you are rushing out to get to the mountain. Thanks for everything !!

I called Charly the manager the night before and he set me up with a room and asked me qualifying questions for any rebates or discounts, I extremely appreciate it. The restaurant out front was top class and was very convenient.! I'm definitely going back! O

Bill didn't reflect the cost which we were told over the phone. Other guests were very loud. But the hotel staff was nice and we could have the dog with us cheaply. Also they had a crib we could use for our infant. Which was great to have.

This was our second time staying at the Windjammer, but the first in the Covid era. We were able to take care of all of the check-in details online the day before, so when we arrived, all we needed to do was pick up our keys from the front desk (which of course, has plexiglass). I had called the day before to see if we might be able to check in early and was told it was likely, but to call 30-60 mins before arrival so that they could confirm (we were driving there, so that was easy for us to do). When I called, they were able to confirm we would be able to check in right away -- which we were very thankful for as Covid makes it a little more difficult to "kill time" waiting for a room. In all of my interactions, the staff was very friendly and helpful. We once again booked the family suite which was terrific. It meant none of our kids had to share a bed and there was a table and chairs which allowed us to pick up food and eat in the room. Due to Covid, we didn't spend any time in the common areas of the hotel, but everything seemed clean. The hotel is incredibly convenient to UVM, and we won't hesitate to stay here again.

We reserved 2 - 2 bedroom suites for the Christmas holiday. The accommodations were perfect! Clean, spacious rooms and great location. Staff was extremely helpful and made sure we had everything we needed as there was limited dining options available. Will definitely stay here again...and definitely in the 2 bedroom suite!

We stayed at this hotel for one night. Charlie was exceptional in helping us with everything we needed. He was knowledgeable about the hotel and friendly when answering any questions we had. We asked to checkout at 12 instead of 11, and he offered us a 1pm checkout instead, which was super thoughtful. Charlie is definitely an asset to this hotel. In the morning, we were trying to find the breakfast room, and the staff (i believe maintenance) in the lobby enthusiastically guided us there. Everyone we encountered here was SO friendly, even if they were not the front desk staff. This location has mastered customer service.

We have stayed in this hotel twice. We will stay here again. The location is close to food and drinks as well as onsite bar. The pool was nice and clean and the staff are friendly. The pet friendly rooms are a bit small but manageable.

So, I haven't actually stayed there yet, as the event that was planned has been rescheduled for 2021. But I have to say that if the rest of the staff is half as helpful, professional, patient and friendly as Kelsey Cole, who quickly and efficientlyt handled my cancellation and rebooking request, then I fully expect that my review next year will also be 5 star. She is a credit to her employer.

Clean up to date hotel. Nice size rooms. Hotel staff was extremely friendly and helpful. Many breakfast options. Nice bar. We had dinner in the restaurant. Excellent food at a reasonable price. About a 10 minute drive to downtown Burlington. Great hotel for pets

Our stay at the South Burlington Best Western was great. Amando and Kelsey made sure that everything ran smoothly and anniversary was great. As always everything was just perfect... From the service to a cleanliness and the pool.

I am glad my family and l chose this hotel to stay in yesterday. It is a nice hotel with an excellent customer service. Armando was at the help desk. He was very helpful and tried to help and answered our questions.

Great place to stay. The staff both at the hotel and restaurant are exceptional. Rooms are very clean and updated. The Windjammer restaurant and Upper Deck pub are wonderful. The beer is cold and the food is great!

As a family of five (which includes 3 teens), we often have to get 2 hotel rooms as frequently the max occupancy for a room is 4. I was pleasantly surprised to see the family suite option that not only fit 5, but also allowed each teen to have his/her own bed (2 doubles + sleeper sofa) - plus they had a separate bathroom. The 2 room suite was very spacious and we never felt crowded. Everyone in the family was happy with the arrangement. The front desk staff was very pleasant and helpful. We also found it convenient that there is an onsite restaurant/bar (a short walk outside from the main section of the hotel). The hotel is very conveniently located near UVM. While it is a short drive to Church St, it does have many stores, restaurants, etc nearby. All in all, we would definitely stay here again next time we are in Burlington. One thing to note, the reception entrance is on the back side of the hotel. The restaurant entrance is on the front side.

Spent two nights here in mid-March, clean comfortable room, spotless. Quiet. Excellent buffet breakfast terrific indoor pool. Homemade chocolate chip cookies and milk in the lobby at 8 PM. Friendly helpful staff, just an excellent stay.

When I travel to Burlington, I choose a different hotel each time. Mainly because I am there when it's peak season, or it's parents weekend for the local colleges, so trying to secure a room at a particular hotel can be a challenge. However, when I booked this stay, for one night, I reviewed the hotel and its' offerings thoroughly before making a reservation. I asked for a non-pet room. Why pets are now becoming a normal thing for everyone to have to deal with is another story! One would think, that since I specifically requested this particular room, that it would make sense that my room would be located next to other non-pet rooms, right? No. I was situated in-between two rooms that each housed two very large dogs who barked all night. I was beyond frustrated, as I had booked this room two months prior to my stay. The hotel itself is very clean, the staff is super helpful and friendly, the fitness room and pool are always an added bonus for me, and the proximity to the Windjammer restaurant was great! But I can certainly live without the ignorance of dog owners who insist on bringing their pets everywhere these days. I did not sleep, I was completely frustrated by the entire experience. I would highly recommend that the Best Western adopt a policy to place folks with pets on one floor, in one section of the hotel, as to not disturb others. Basic common sense, and common courtesy is all I ask.

I go to this hotel at least once or twice a year to pick up or drop off family members to catch a flight and I have always had a great stay! The employees are very friendly and I have had interaction with the customer service representatives at the front desk, housekeepers, maintenance, and the shuttle drivers. Kelsey even made this trip a little more special! Thank you for your kindness.

First, the rooms are squeaky clean. thank you housekeeping.. They are an unrecognized and under appreciated group.... Next from the time we first stayed here, EVERYTHING was top notch. The maintenance are friendly and efficient, and the front desk is amazing. There must be something in the water because everyone had a positive, friendly and patient demeanor. They exemplified a positive attitude. Thank you Armando and all the staff, you Our favorite B.W. used to be the Merry Manor in Portland Maine. Now they have some stiff competition. -Almost forgot the breakfast. Clean and complete.. I don't know how the staff keep up with things. So, from my bride of 50 years, and I we recommend this with five stars... It is a breath of fresh air to find complete staff as friendly and as nice as these folks. Please know, staff, that your job is appreciated. Please keep up the good work, and thank you VERY much. we will be back... Promise.... :-) :-) Most Sincerely, Harry and Claudette. (two very pleased customers)

great place to stay for business in this Burlington VT area. Clean comfortable hotel, restaurant and lounge on site, reasonable rate, breakfast included, plenty of amenities. not the newest hotel in the area but certainly a good one

Clean rooms, good wifi, good breakfast, friendly staff. I found the bed to very comfortable. Added bonus of freshly baked cookies at 8PM made for an enjoyable stay. Large hotel and getting around can be a bit confusing. I noted it is of wood construction instead of concrete and most modern hotels are. This means the flooring squeaks a bit when you walk on it and at times you can hear loud neighbors. But we had no issues sleeping.

Stayed here and it was great. The staff were very helpful. Rooms were spacious and beds were comfy...very important! Plenty of options for breakfast....food was hot and very good. Check in and out was very quick and easy.

Nice hotel, excellent breakfast(included), very clean and friendly staff. My wife and I did not like the double bed, it was extremely small and made for uncomfortable 2 nights. My son who has the other double bed said it was very comfortable. My suggestion if traveling with spouse, get a bigger bed.

We stayed here for the sole purpose to take the kids swimming, and have some family time. We got our family time, but as we were entering the pool my daughter spotted something, and we were advised to get out of the pool and that it would be closed for 24 hours. I know accidents can totally happen, but unfortunately our stay was affected, as we literally brought our kids so that they could go swimming. The hotel was also over run by a hockey team. It felt like we were stuck in the middle. The team had their doors open, and were running from room to room, pizza boxes and trash scattered the hallway, and to top it off there was no where to sit to have breakfast in the AM, as the team had also taken over the breakfast area. Needless to say, we did not have a good stay, and were not even asked how our stay was when we checked out. Perhaps when large teams are staying, there could be a conference room set up for their dinners & their breakfasts? It's like I was staying with the group, but I was not a part of the group... I would not recommend this hotel for couples or young families who might be looking to take advantage of the pool, breakfast & sleep...

This was an overnight visit to South Burlington and we always choose this hotel to stay. They have renovated the lobby and moved the breakfast to the lower level. There is more space downstairs and a wide variety of items to choose from. Also they no longer use disposal cutlery or plates which is greatly appreciated. The breakfast area was spotless. Moving the breakfast downstairs enlarged the lobby with nice seating areas to relax and also computers to check your emails, flights, etc. It also improves the flow of the lobby as there is no more crowding when there are check-ins or check-outs. Overall the rooms are clean and the beds very comfortable. Meghan at the front desk was very obliging and always smiling. You can't go wrong booking this hotel .

From the time that I stepped foot into the hotel until the time I left, the experience Was wonderful the hotel room was clean and safe, the gym had all the equipment I needed for a good workout, the restaurant had a wonderful mix of food and drinks, the Internet work perfectly, I will be coming back very soon.

Enjoyed our stay with easy access to downtown and University of Vermont. Clean, breakfast included and a relaxing salt water pool. Staff was friendly and helpful. Beds were comfortable and room. Only negative was the bathroom shower/tub appeared old and hallway noise easy to hear.

This is my favorite place to stay when I visit family in Burlington. In addition to having a friendly, efficient staff the facility is clean, very nice, and reasonably priced. The pool is our main attraction. It is well maintained (if slightly chilly) and the enclosure is delightfully warm and a perfect place to be during a Burlington winter. There has never been a problem with my grandchildren joining me for a swim even though they are not staying with me.

A pleasant stay and the staff were excellent during a wonderful time of the year, as we were close to family it was very convenient Check in with Calin was great , that is a very important part of travel

We travel to Burlington regularly, but somehow this property was not on our radar until this trip (we travel with our 20 lb. French Bulldog - I guess we didn't realize they have pet-friendly rooms). The property is very nice, the people are friendly, the rooms are clean, and breakfast is included. The prices seem very reasonable, based on our stay. The attached restaurant is also very good. We will definitely go back.

Our crew tries to attend a few shows at Higher Ground each year and this is our GO TO over night stop. The hotel is conveiniently located, the staff is always friendly, and the Windjammer Upper Deck Pub is exactly what we want when it comes to dinner and a few adult beverages! We can't wait to make the trip again.

A one night stay for shuttle service to airport. Clean, comfortable accommodations. Breakfast was excellent, shuttle efficient. Windjammer restaurant next door. Highly recommend for a long or short stay.

GREAT STAY!! This was the location to stay with all the right amenities! Was right near the highway, had a pool and awesome restaurant, excellent WiFi, very comfortable beds/pillows, easy access to gas stations (and an urgent care facility which I needed during my earlier visit this year), and great friendly staff.

We were so happy to be able to bring a family dog along with the trip to pick up my son from college for Thanksgiving break. This hotel is a fantastic bargain and we always enjoy the complementary breakfast before we hit the road

It was a wonderful time. The bed was amazing, the TV had all the channels I wanted. It had a microwave and mini fridge, the pool was nice. I also checked out the fitness center for a bit and the breakfast was good!

The location was very easy to get to off the highway. Rooms are spacious and very clean. They provide a channel listing for each television in the room. Refrigerator is a really good size. Staff is friendly and helpful. THANK -YOU

This hotel was a great deal. I paid $114 per night and had a good stay. Breakfast had all options including eggs, bacon, sausages and waffles. Many types of teas! The pool was serene and warm. Fitness center was good. About a 10 minute ride from downtown and very close to the airport. For this price range, this hotel is fantastic.

Travel to Burlington often. Never stayed here before but will stay again. A great value compared to the major hotels downtown. Hotel is neat and clean and up to date. The only problem with the hotel it's a bit spreadout. The staff was friendly and helpful. Best Westren breakfasts are always better than most complimentery breakfasts and this location lived up to that tradition. The crown jewel of this hotel is the restaurant. Excellent in everyway. The menu has something for everyone from prime steaks to lobster. The restaurant is reason enough to stay here.

They upgraded us to a King suite and surprised us with a tray of delectable desserts ( that I'm guessing came from the Windjammer resteraunt) in our fridge when we returned from our evening. Shout out to Sukha,Megan,Callan, and Charlie, for making this happen. Rare to feel like family at a hotel, so thank you!! We could tell you love your job. Room was lovely and clean. Breakfast; sausage, bacon eggs waffles, fruit cereal and more.

Great location . Back from highway - so very quiet. Restaurant and lounge (Windjammer) are part of property. Buffet salad. Best prime rib we have tasted! Extensive wine list. About 1 hr. drive from Canadian border. Close to good shopping. Friendly staff. Great breakfast room and lots of choice.

I stay at the Best Western Windjammer regularly. The staff is always great and the Windjammer restaurant never disappoints. The breakfast buffet has a good assortment of foods too. The location is conveniently located right off of Interstate 89.

All at this facility practice hospitality, including managers, housekeepers, van drivers, and breakfast staff. Help readily available for directions, items travelers forget to pack, gluten free options on breakfast buffet, etc. Convenient location for Lake Champlain, University of Vermont campus and downtown restaurants. Only 2/10 mile from freeway. This is a large conference site as well with a decent restaurant on the premises. Only issues are single elevator and somewhat small guest rooms, The layout is such that only six steps separate landings between floors so most people can manage without the elevators. Van transportation is available to airport. We would come back as the pleasantness of staff is priceless.

Nothing really positive or negative to write about . . . until we were locked out of our room. Apparently the night lock on the door engaged on its own when we left the first morning . . . when we came back later in the day we could not get into our room . . . the key card opened the primary lock, but it obviously was useless against the night lock. When we notified the front desk, it took at least 15 minutes for someone to come and assist us (not good) . . . while the maintenance person worked with a little tool on the lock it was pretty obvious from the marks on the door that this was not the first time this had happened . . . not acceptable!

Dinner at the Windjammer including the salad bar were amazing! Our waitress was very helpful choosing our wine to pair with our meals. Entire staff was helpful and pleasant. Most important... the guest room was immaculate. The location is perfect distance from shops and restaurants down town. I would recommend this hotel to family & friends.

The Windjammer was just about perfect in every way. The room was spacious and clean, the free breakfast was excellent, it was in perfect position for the shops, restaurants and Burlington itself being just a ten minute drive away. The staff were very friendly and helpful. I also guess it's in position A if you are using the Airport and I think they also offer a shuttle service (but please check as we didn't use it) we would definitely recommend this hotel and wouldn't hesitate to stay there again. PS there is also two very nice dining options on site, The upper deck pub and the windjammer restaurant.

Nice rooms dog friendly ,great upper deck pub. Stay here every time we come up to Burlington area. So much to see in this area. The lake view are great and are only a few minutes from the hotel. Try this hotel.

Enjoyable one night stay. Bedroom with plenty room and coffee and tea available all day in reception. Restaurant in hotel was excellent with great service. Good menu and food tasted good and served promptly.

Only stayed for 1 night on what is typically the busiest weekend of the year in Vermont foliage season. What a great stay, food in the restaurant was great. Staff was friendly, professional, quick to help. I do work in the industry so am sometimes more observant than most guests. Everything was superior.

Great stay. Our favorite hotel in Burlington. Love the Windjammer restaurant- ate both nights there. Busy time in Jeff in Sales was great as we were attending the Vermont Special Olympics Golf as our son won a Gold Metal!!!!!!!!!!!!

I stopped writing reviews for tripadvisor when I read that its CEO made $48 million in one years compensation (500 times the average wage of its employees) off my expertise and experience, and those of the other unpaid reviewers. However, my two night stay at the Best Western Windjammer was so outstanding, that I wanted to give its management the accolades it deserves. All of the basics are delivered perfectly-friendly efficient service, cleanliness, comfortable beds, bedding and pillows. intelligent lighting in the rooms, quiet rooms, good temperature control, window that opens etc. The included breakfast selection is great- everyone should be able to find a hot or cold breakfast to his/her liking (real maple syrup included). Then there are the many free amenities- free on demand shuttle to the airport (no waiting for group or time scheduled runs), cookies and milk in the lobby in the evening, apples and coffee all day in the lobby, coffee in the room, free WiFi, bathroom shelf for cosmetics (why do most hotels omit this?), plenty of fluffy towels, extra electrical outlets on the bedside table (no bending under dark corners to find needed outlets), computers and printer in the lobby, swimming pool, exercise room, cocktail lounge, and the excellent Windjammer Restaurant on the premises. This is the first lodging I have stayed in in several years where I have not even one tiny suggestion for improvement. Bravo to this hotel!

This hotel was very accommodating to receive and store our bikes and bags so that we could tour Vermont on our bikes!! They haven an airport shuttle as well. I was able to leave my bike at the front desk for UPS to pick up. They had to-go snack bags for an early morning departure, a basket of apples and cookies and milk at night.

We travel to Burlington on a regular basis for specialist appointment. We have done so for the last 20 years so have had an opportunity to try many places in Burlington. We keep coming back here for a variety of reasons. The rooms are always clean and in good shape, the staff is ALWAYS helpful and friendly and it is close to everything.

I was highly looking forward to this past weekend and getting up to Vermont to enjoy a nice sunrise hike with my wife and golden retriever. As I was looking for a dog friendly hotels, I was very excited to see best western had an option in South Burlington. Having stayed in many best westerns in the past, I was pretty confident I would receive a high-quality return for my money. Something that was very important to me given the high peak foliage season pricing. Sadly I was very wrong. As we were arriving Friday evening and planning on doing a sunrise hike on Saturday, my expectations were quite basic and simple. I needed clean beds, clean room, and hopefully quality sleep for a few hours before a 3 AM wake up. In fairness, at least the beds were clean. There is a clear breakdown in basic cleaning processes/protocols. Problems: 1. Brown stains on bathroom walls next to toilet. As we were preparing for bed, my wife went to the bathroom to brush her teeth and noticed brown spots all over the wall behind the toilet. They were very visible to the naked eye and never washed off. Hopefully someone was just throwing a cup of coffee into the garbage and splashed some on the wall. At least that is what I keep telling myself. 2. Dirty floors. Noting the stains on the bathroom walls my wife decided to take a face cloth and simply run it over the floor in front of the Toilet. The cloth Was very dirty after a simple single swipe. Clearly the floor had not been washed or clean thoroughly before our stay. The same experiment was performed in multiple areas of the Hotel room at self and the same results were obtained. Extremely dirty floors that had not been clean prior to our stay. 3. Poorly functioning MOLDY AC Unit! The air conditioning unit by the window did not seem to hold the room temperature well and I had to try to adjust it multiple times. That was bad enough but then I looked at the vents and noticed It was covered in mold. Upon closer inspection I could see the air conditioning filter was dirty as well. But that mold was absolutely disgusting. Beyond that, mold in an ac unit is a health issue! I spoke to the front desk after identifying issue number one. The front desk was very polite And offered to send someone down to clean the stains but it was almost 10 o'clock at night and We just wanted to get a few hours sleep Before our hike the next day. I did ask if there was another room available but unfortunately they were booked solid due to peak foliage season. As finding another hotel so late at night Was not an option with such an early wake up call, We decided to try to just go to bed. Unfortunately feeling agitated With such subpar accommodations paying premium prices for peak foliage season, neither my wife nor I got a good nights sleep. The only real positive was the customer service I received. As I said the individual at 10 PM at the front desk was very polite. When we woke up at three, I did speak to the front desk again and the person on duty was able to provide some pricing relief Given our negative experience. The weekend Front desk manager also reached out to me later in the day to apologize and appeared to genuinely appreciate the feedback provided. The customer service I received is the only reason I am giving a two star rating versus a one star rating.

Great location that is near both the airport, Medical center, downtown, and the University. Clean rooms, quiet and comfortable. Fitness room a bit limited and small. Great friendly customer service. Will stay again.

Hotel needs updating and friendlier service. Rooms dingy old and not cleaned well. We had made a request that was not meet for rooms near or adjoined. Front desk help was not overly friendly. Morgan did try to help and get our rooms moved . The other team member I think Charlie was his name was not helpful at all and kept saying they did not guarantee request could be meet.

We like to escape at Best Western Plus Windjammer Inn for a one night trip. It is around 2 hours from home. We like to eat at Outback and this is where the closest one is from our house. So when we feel like going to Outback, we go at this Best Western. We are 3 persons, the youngest one, our grand'son, is 21 years old and is in a wheel chair. This place is very well equipped for the needs of a handicap person.

clean conformable room. very good service from any of the staff team members. nice restaurant / lounge on site again good friendly service staff good food, good beer selection all at nicely discounted very fair prices.

I would not recommend staying here. Our room was directly beside a busy entrance door and as such, it was slammed shut loudly all night, past 2am. We had front-row seats to every conversation people had while smoking and drinking outside. There was also notable mold on the grill of the AC unit. This was the level of noise and cleanliness as I'd expect from a hostel, not from a $200+ hotel stay.

beautiful hotel, great staff, close to airport......every need attended to. I had some difficulties with my airline reservations and they were great in giving me another reservation, attending to my needs.

My flight was delayed 3+ hours and I needed a place to sleep when I finally arrived in my home state. The front desk clerk was kind and caring (even though it was 1 am) and the lodgings clean (as always) and comfortable. All this and I could have brought my dog too -- it's our go-to local hotel!

We used reward points we earned to stay the night. We have stayed at this hotel before and had an amazing time. As I checked out the man asked me if I wanted a receipt. When I said yes he said "oh you didn't pay for your stay, you used points so you don't get a receipt. I said really? He said yes and stared at me. I said so because I used points I can't have a receipt? I'd like a receipt. He said we don't give out receipts unless you pay for your room and continued to stare at me. I don't understand why I couldn't have a receipt or why I was made to feel like less than a guest because I used my points for my stay. The woman who checked us in was very nice and accommodating.

Was hesitant given other review. Hotel was clean, grounds well maintained. Outdoor pool was nice and well maintained. Staff were friendly. Did not hear other people in rooms as some of the reviews mentioned. Hotel seemed quite busy. Breakfast was a typical complimentary spread. Lobby coffee was much better than at the breakfast area. Would stay again if visiting the area. Hotels in Burlington closer to the water were much more expensive. Location was 2 miles from downtown Burlington and very easy to get there by car.

Very nice clean rooms. Quiet location- Very pleasant! Quick five minute ride to downtown. Burlington is a great town to visit. I am pleased with Best Western Plus hotels. Two pools. Lots of parking. Excellent.

Room door hanging open at check in. Hung up on by front desk when calling for an extra blanket. Fire alarm went off when we used the shower (nonsmokers), waking up our kid when we thought we had to evacuate. Standoffish, dismissive front desk attendant. Get the kid back in bed to be woken up by a visit from security because we reported a problem. Offered a refund then charged full price. Terrible.

I was in Room 301, which has two big beds, TV, a table and two chairs (but no desk), fridge, microwave, luggage rack, iron and ironing board. The bathroom has a shower (but no bath) and a hair dryer. It's near a university campus. I walked into town, so it's within walking distance if you don't mind a bit of a walk. Taxis are expensive here, so use the hotel van to get to the airport.

We chose this hotel for its refreshingly reasonable pet policy,(the $10 nightly surcharge is less than half the going rate). Beautifully set, with broad lawns and mature trees, it made a great spot for walking our dog, with easy access to sidewalks for exploring further afield. The human members of our party had a mixed experience. Although the hotel makes a strong impression from the outside, it's an older property and our room felt extremely cramped compared to other hotels in its category (or other BWs, for that matter). With two double (not queen) beds, there wasn't room for a small armchair or for two people to move around without bumping into each other. My biggest disappointment concerned the instant coffee dispenser in the breakfast room. I don't expect artisanal beans in chain hotels but instant coffee is not good enough for a hotel in this class. I later discovered that urns in the lobby served brewed coffee, but by that time I'd already made a trip around the corner to Starbucks. We might stay here again with our dog, but without him there are better options.

I'm sorry to be negative but for it's class, like Hampton Inn, Fairfield Inn and all of the other Best Western Plus hotels where I've stayed, to me this was and maybe still is over-rated when I booked it. It was number 4 on Trip Advisor in South Burlington. I would give it 3 and a half for a rating but that's not an option. While the grounds were very nice, the building is old although there has been updating. The beds were comfortable and although it was clean, the room was small. Add to that there were times through the night when the blower on the older window AC unit just stopped blowing even with the system was set to cool and the fan set to low speed.

Wonderfully friendly staff, from shuttle drivers, front desk, breakfast to housekeeping. Free breakfast better than expected. Extremely clean. Convenient to airport. Great value. We didn't use the pool, but looked like lots of guests were enjoying it.

After the night before at an older hotel, we were very pleased with the Best Western. I don't normally stay at BW hotels, but this changed my mind. Self opening front doors, upgraded key system that was not made defective by phones, etc. great breakfast room and food selection, clean updated room and bathroom. It was close to downtown and restaurants. The bathroom was small but updated. Their soap and shampoo were upscale. We were there for an Art Vermont workshop and glad we stayed there.

Staff was pleasant, Hotel was clean and neat. Although another Bike had virtually parked taking in a whole section, the staff did not mind that I squeezed mine in safely, at an angle in front of his. Easy to get into and see from road. Good parking available, also.

I stayed here with my fiance. The staff were friendly and the hotel was clean. Complimentary breakfast was nice. The hotel was also located near a lot of other stores and only twelve minutes from church street.

Checked in about an hour early and was upgraded to a suite, Polite and efficient staff. The room was large with a separate bedroom. I would recommend this Best Western to anyone needing to stay in the area.

There was a strange Odor in the room, noisy air conditioner and what sounded like a party upstairs with people running from room to room ,slamming doors and laughing and talking very loudly at 4;30 am. Got no sleep for the rest of the night.

Great staff. lots of parking. shuttle service to airport. Great on site restaurant. There is a pool but no hot tub. they are on "water saver" so towels are to be used more than once by you. the room was quiet and no one complained when we were rocking.

great location for the sites we wanted to see, easy access to the Waterfront park, Church street, Ethan Allen Homestead and the cruises on Lake Chaplain, Shopping and restaurants all within a 20 minutes drive.

I stayed at the BW Plus one night, when I was being admitted to UVM, for surgery. The hotel is clean and staff are very helpful. We stayed over the week of the 4th. The breakfast was good, although, I was unable to dine before my surgery. I did have a WONDERFUL meal, the night before at the restaurant. If you book directly, for a stay that includes a hospital stay, they will give you a discount!!

We decided to stay, last minute in the Burlington area. We arrived late, maybe 11 p.m. Check in was fine. The room seemed fine. We have been traveling extensively following our daughter's softball team. The kids were tired and fell asleep within a half hour of check-in. I also fell asleep soon after. I got up at 2 a.m. to use the bathroom. As I was in there, I felt cold water on my feet. I looked down to see a puddle spreading away from the toilet. This was water leaking from the base of the toilet, water that was previously in the toilet bowl. Disgusted, I cleaned, lysoled the area and to took a quick shower. As the kids were sleeping after a long, physically challenging weekend, I did not want to wake them to switch rooms or have someone poking around at 2 a.m. The next morning we got up, avoided sitting on the toilet and the kids went for a swim. We then checked out. When asked if everything was as expected during our stay, I started to mention the toilet leak. The woman behind the desk finished my sentence saying "leaking from the base" and "the seals are getting old". Having been in the plumbing business since childhood, I was taken aback at what appeared to be ignorance as to where this water originated: from a HUMAN WASTE PIPE. She just seemed to act as though this was a normal, to be expected issue. I just decided to move on with my day. My wife (a registered nurse) was furious and called the hotel. The woman that answered tried to explain it away as condensation. My wife asked if she realized the hazard to someone's health human waste presents, she got very defensive and offered to refund a percentage of the nights fee. My wife insisted on a full refund and stated the board of health should be notified if they do not take this issue seriously. The woman then offered to refund all charges and to further state that we were to never return to this property again.. I didn't break the toilet, it is obvious this has been an ongoing issue as the woman knew exactly where the leak was. Replacing "the seal" is not a big job. A homeowner with basic skills can do it. A licensed plumber should be able to do it in 15 minutes. I really just wanted to know this issue would be fixed. I had no broken skin on my feet so I was not too concerned about contracting hepatitis or some other disease. My daughter had blisters on her feet from running in cleats all weekend. Thankfully she didn't step in this water. Read other non stellar reviews and responses and you will probably see a childish pattern of not owning issues with the property. You can't sweep issues like this under the rug. Someone is bound to get sick and perhaps not even realize how.

Clean and comfortable rooms with no frills. Temperature in the room difficult to control.Good location central to University, shopping and airport. Free continental Breakfast was somewhat better than average. Easy check in and check out. Did not use the pool or exercise facility.

Our stay was very, very pleasant. All the staff were friendly and pleasant. They went out of their way to be helpful. As a matter of fact, if we go to Burlington, VT next year, we are definitely staying there.

My wife and I went for a weekend as part of a 9 day vacation . I knew this was the right place the moment we walked into the lobby. The reception from the front desk was warm and inviting. This was our first time in Vermont so we had several questions about where to eat and shop. They were helpful and knowledgeable.We got our room keys and walked to our room which was immaculate as was the indoor pool and the rest of the hotel. We will recomend it to all our family and friends.

Wonderful place in South Burlington! Stayed there with a car club (Mercedes Benz Club of America) that was participating in the VT Auto Enthusiasts Classic Car Show at the Shelburne museum. Had a fun first night get together in the pub, and a dinner Saturday night in the restaurant- all were top notch! Prices were up for the weekend and the season, but still a good value. The room was small but well appointed, with all amenities as listed, and very clean and well prepped. It was great to be able to have all meals and gatherings onsite, within walking distance. Some friends enjoyed the pool and workout facilities, and said they were very good and clean as well. Highly recommended!

The staff is extremely helpful and friendly. We had a beautiful and comfortable room. The service and quality at the restaurant and lounge was excellent! If we would be in Vermont again, we would definitely choose this Best Western.

Two different trips to this hotel we encountered the same problem. Saturday nights were extremely noisy between the hours of 11:00pm and 3:00am with intoxicated people arguing, talking loudly and being rambunctious. Sunday and Monday nights were completely different and quiet. Other than that the hotel would have been five stars, everything all-around was great.

While the property might be aging, the great service more than makes up for it. We opted to stay here over newer nearby hotels because the the staff is incredibly responsive and the amenities are great. Two pools with clean rooms and many meal options within walking distance. I hosted a small gathering in the family suite and had a few special needs (like freezing an ice cream cake) and each time I called the front desk, my request was fulfilled within minutes. Highly recommended for families.

Don't be fooled by the pictures or the hype. You hear every single sound throughout the hotel. When in our room, the ceiling creaked every time someone above us walked. We heard every person walking by in the hall. We heard every door open and close. We've stayed at hotels in almost every state, every name brand. We don't go cheap. This is the worst stay by far. I would rather have slept in my car on the highway.

I've stayed at this hotel over 10 times and I feel like it's better each and every time. I'd like to say a special thanks to Casey. She is warm and kind and makes every stay the best ever. She is the kind of manager every hotel needs. She is about the people, not the paycheck. That is a quality that is hard to come by. The rest of the staff is just as excellent. The rooms are always clean and comfortable. You pay way less and get so much more here. The hotel is just outside of the downtown area, which makes it quieter and less chaotic. The hotel is within close proximity of I-89, US Route 2, and US Route 7. And Canada is about an hour north of here. I love this hotel and I would recommend to anybody I know. We are repeat guests for sure

Amazing staff. They are friendly and helpful. Clean location and comfy beds!!!! Rooms are clean. Facility has lots of amenities. Check in and out was a breeze. Breakfast offered so many choices for everyone, even our picky five year old was impressed!!

Our brief stay was very enjoyable. We arrived in the evening after riding the train from NYC, and found friendly, helpful staff, a very nice room, and a pub to enjoy a nightcap and some really yummy dessert. We left early the next morning after a good, hot breakfast. We recommend highly if you're in the area.

I had a 2-night stay here as part of a 50-person bus tour to Vermont. When we pulled up to the property, I was VERY pleasantly surprised...tour groups seem to book less-than-stellar hotels, but this one was bright, clean, fresh, and inviting. The staff were very welcoming and accommodating. Our group was checked in and settled very quickly and efficiently. The room was lovely and comfortable. Our room had a throw rug but not wall-to-wall carpeting, which I've never seen before in a hotel but I really liked it. It would seem to be more sanitary and make cleaning easier; it was also MUCH easier to wheel luggage in the room which I LOVED!! Breakfast was tasty with a good amount of options; make yourself a waffle if you're not short on time! The evening cookies in the lobby were a nice touch. And the pool, or should I say pools...the indoor pool was warm and beautiful, just perfect for relaxing after a long day of touring! The outdoor pool was beautiful too, but the weather wasn't too conducive to an outdoor swim. I would ABSOLUTELY stay here again!!

My wife and I stayed at this Best Western as a little get away. Room was very clean and the bed was very comfortable. There was an incident at the front counter when we were checking in, but it was another couple having issues with their reservation and actually yelling at the two employees behind the counter. The two employees handled the situation like professionals. Never raising their voices or being rude or sarcastic. The young lady behind the counter did the right thing by deleting their one night that was booked at the hotel and asked them to leave the premises. I don't remember the names of the two people behind the counter, but it was on Saturday night, May 24th. I would gladly recommend this hotel for anyone looking to stay in Burlington. Breakfast the next morning was very good. Scrambled eggs, bacon, bagels and sausages. Only thing missing was mustard for the sausage, but i survived :)

BW Windjammer is my first choice when visiting Burlington. The hotel is centrally located to UVM, Church Street and other activities. I highly recommend this hotel. Each time I have stayed on property the rooms are clean, the staff is friendly and the daily breakfast is good. The Windjammer restaurant is easily accessible from the hotel and offers great food and service. They have a banquet room attached to the restaurant for small/medium sized groups.

Hands down the worst hotel experience I have ever had. From the room to the customer service I was nothing but disappointed. We had a single bed hotel room booked for a weekend to attend a friend's wedding. The room was BEYOND small. I felt extremely claustrophobic to the point I couldn't relax. The space was limited to even walk once you set down luggage and the window was small in comparison to other hotels. For the money you get MUCH less with this room and hotel then you would elsewhere. The room smelt like old mildew and the bed was not comfortable. I called the front desk in efforts to get even one of our two nights refunded so we could go to a hotel where we could actually be comfortable and they were not accommodating whatsoever. They took no time to listen to the reasons we wanted a refund and instead quickly just continued to say they couldn't. Most hotels ask if there is a way they can right any negative experiences, however they offered absolutely no assistance. TERRIBLE customer service. We were so unhappy with our stay we paid for the hotel and still went to a new hotel in the same price range and got a much bigger, cleaner and more comfortable room. I would not recommend this hotel to anyone, there are much better options that are just as affordable in Burlington. A friend of ours also booked this hotel for the weekend and she too was very disappointed in the size and comfort of the room. Do yourself a favor and stay at a hotel where they value their customers.

A little further from downtown Burlington but Uber made it a quick and easy ride to downtown. Hotel was clean and service was excellent. Breakfast food was well prepared and was replenished as needed.

Best family trip the staff at best western made sure we felt like we were at home best experience at a hotel ever milk and cookies were a nice touch to a long day night staff made sure that the pool was open for our kids thank you so much for going above and beyond for our family

When travelling from Ottawa Canada to Burlington VT.The Windjammer is a MUST. Can't beat the prime Rib. Had one of the best servers ever this time ,a sure plus plus point. All 4 of us enjoyed our meal.

The stay here was great. We had a long day of basketball games and the property was centrally located to everywhere we needed to go. The rooms are spacious and the beds are comfortable. The price had jumped quite a bit since December but it does get busy in Burlington this time of year. The breakfast was fantastic. If you couldn't find something then you are extremely fussy. There were plenty of healthy choices as well. The only thing was there was a lack of parking when we returned to the hotel.

We have stayed at this particular hotel multiple times in the past year and are always treated like family upon arrival. Our kids love the milk and cookies offered in the lobby, the pools and beautiful courtyard where they can play. This is always our only choice when staying in South Burlington!

People that work there are awesome! I was lucky to get an early check in, fantastic. Place could use an overall update but it works , great location. Inside pool water temperature could have been higher. But all in all a good visit, with average accommodations.

PROS: Very clean, Great location, Very comfortable beds; Free Breakfast, On-site Restaurant was Superb CONS: Paper-thin walls, Worst shower water pressure I have ever encountered; breakfast not that good (but free :)) Front desk staff needs to improve their customer service

My overall stay was good. Although when I asked for a late check out for 12:30 I still got a call waking me up at 11:30. A housekeeper came in my room at 12. I didn't even get any type of apology as I was there for a family emergency and was ready stressed and tired. The pool was closed during my stay which was unfortunate. The hotel could use some updating for the price. The night manager during my check in was awesome!

Would have been 5 stars but they do allow pets and having a dog barking till past 11pm and starting back again at 6am (for a half hour straight) kinda sucked. They did comp me some at checkout which was cool

Very clean and comfortable hotel. The staff was very friendly. Very convient location. I had my 7 year old Grandson with me and he gave the pool a 2 thumbs up. The warm cookies and cold milk in the lobby at 8pm is a nice touch. Would definatly stay here again.

Great stay at this hotel. Excellent staff, clean room, wonderful breakfast and convenient to almost anything you might need with reasonable price. Hotel restaurant was great and courtesy transportation prompt to pick us up and drop us off at the airport even tho pickup was 3:30 am!

Friendly and courteous staff. Very clean facility. Will stay again. Rooms are spacious and very clean. Quiet for anyone looking for that. Ease of location to the area was exceptional. This is a very good value.

Best stay ever, everyone was friendly and helpful. Rooms clean and comfy. Definitely stay again. I would recommend everyone to stay here. Families, business, it's great for all occasions. The place one of the best.

This was a great hotel, a real breakfast and nice pool. The staff was very friendly. Hotel was clean. Close to everything in Burlington. Breakfast was a full meal with yogurts, eggs, french toast, pancakes, sausage, and bacon. It was early enough that we were able to eat before we left. The staff was very helpful and nice. The pool was actually warm and the room it was in was well heated. The gym area was small but had everything you would need.

We stayed at the Best Western and had a terrific experience! The restaurant is excellent and I highly recommend the steak and mash potatoes. The room is clean and has a great TV. We had breakfast before visiting UVM and were very happy with the quality. We will definitely stay here every time!

Enjoyed our stay-cation here. Clean room with frig and comfortable sleeping, nice breakfast choice (including fresh fruit), super helpful front desk staff and awesome salt water pool with lovely water temps and super clean.

I stayed one night and it was a very comfortable sleep. I especially appreciate the 24-hr shuttle to the airport and option to leave my car during my travels. But this needs to be reserved by calling the hotel directly, which I did not know ahead of time.

We wanted to get out of town for a few days and do some shopping in the states during the Quebec spring break. We traveled with a pet so we had a pet friendly room. The room was clean and very modern with wood floors. Bathroom was clean and the beds were comfortable but the pillows were a little to soft for us. A door mat would be a nice addition to the room. As we left a lot of salt stains at the entrance of the room coming in with our boots and letting them sit wet on the floor. We had breakfast included with our room. There was a nice choice of breads, bagels and pastries. The breakfast included scrambled, eggs, bacon, sausages and french toast. A few regular cereal options, oatmeal and gf cereal (chex), yogurt and fresh fruit. We were very happy with the gluten free options offered with the breakfast as we have two family members that have celiac disease. Gluten free bread and a dedicated gf toaster were the only items missing and would make a nice addition. Staff was friendly and provided dog cookies for our dog. The cookies and milk at 8 were a nice treat for the kids, however, our daughter could not participate as there were no gf cookies. I would suggest the hotel management offer the gf cookies upon request. We had a great stay and will definitely stay there again.

Great location, very clean. We had an early morning flight. They offer park and fly, we stayed 1 night, parked our vehicle there, they shuttled us to airport in morning plus had a small breakfast available for us. They picked us up when we returned and brought us right to our vehicle. Will definitely take advantage of this opportunity again.

I found the motel accommodations and personnel to be very satisfactory. The shuttle service to UVM hospital was always fast no matter what time of the day or night. Breakfast had many tasty options. My room was always clean when I returned for the night. Everyone was always very friendly.

Had never stayed there but used it for a local weekend away. Looks like they are well into a renovation but the room was surprisingly nice. The king room has a separate siting area with its own tv, pull out couch, fridge and microwave. The bedroom was separated with French doors and the bed was comfortable, firm and had good, not mushy, pillows. The room was clean and well maintained. The breakfast buffet had a nice selection and the staff was friendly and attentive. Highly recommended.

IT was nice when i checked in people whair nice when i got to my room it was little small and thair was hair in my tub yuck ,and floor was a bit dirty ,hallway to pool was vary cold but overall a nice place like that it had a 8 pm cookie and milk my child really thought that was cool ..

This hotel is a great location for flying into Burlington Vermont and for visiting the University of Vermont. The price was great and the room was clean, breakfast was decent, and there seemed to be plenty of staff keeping up with the place. Like many hotels, though the walls are paper thin and the hallway was super loud and disturbing. There was a lot of big groups there and they were loud everywhere, a very noisy weekend. The hotel had everything we needed and will be recommending it to anyone visiting Burlington.

I was stranded at the airport with a cancelled flight and this was the perfect hotel to stay at for the night. Despite the snow, they sent a shuttle to pick me up. Very friendly and I was given a good rate. The free full breakfast is the absolute best part. The hotel was clean and sufficient but being able to enjoy a very large, diverse fresh breakfast was fantastic knowing I had to head straight back to the airport. I will remember this location when I'm back in Burlington.

I stay in a lot of hotels for business. The Windjammer is comparable to hotels that charge nearly 10 times as much per night are are not half as nice. The staff is very helpful and friendly. The Windjammer also has a great restaurant and lounge. Lastly, there is a Starbucks right there next to the hotel. The place is perfect.

First time I have stayed at this hotel. In many years of visiting Burlington VT. Staff was friendly the rooms where above and beyond clean and modern. The restaurant next door was fabulous. I will definitely be staying there again!!!!!

This past weekend I went to Burlington for a quick getaway. I chose the Windjammer because of the rave reviews it has on Tripadvisor. We checked in on Thursday evening, which appeared to be the first of a hockey tournament convention. And that is where it went down hill. We were placed on the 3rd floor, most of which, was hockey guests. Which would have been fine, however the group on our floor was out of control. We could hear full conversations in bed because they were so loud. Even from down the hall. Finally after two calls security came down and told them to quiet up or get out.. that was at 3:45am. When I called the front desk, I asked to have my room changed, but was told no due to the hotel being sold out and we were there for three nights. I had booked my room through Rocketmiles and they were unable to guarantee me a refund, so we were stuck there. The second night was just as bad as the first.. there was a girl in the room next to us that went out in the hall at midnight to tell them they were being rude and obnoxious, but they didn't care. It continued until 3am. After which I had called again downstairs. Again I was told I could not change, but the manager would be in at 7am. I went to speak with him at 8am. He was fully aware of the situation and acknowleded they were being rude and loud, however all he could do was change my room to another floor, which at that point I gladly accepted because I hadn't slept in two nights. That morning in breakfast there were multiple people going to the desk to complain about the noise. I just don't understand why the hotel management would want to get all these complaints rather than dealing with the problem and get these people out. The final night we finally slept. Although in general you can hear noise, it was nothing like what we were dealing with on the 3rd floor. This hotel stay left such a damper on what was supposed to be a nice weekend getaway. I would never stay here again or recommend it.

Good value, nice location, great restaurant Windjammer and a pub above within walking distance. Close to UVM and area highways , shopping at University Mall is close by as well.A nice clean room, property is nicely kept.

I had an unexpected overnight stay at this airport hotel because of delayed flights. It was clean, the bed was comfortable, and it was inexpensive ($89). The place is not new and the hallway floors are, oddly, wood under carpet, so that every footstep is audible from the rooms. Fortunately, there were no noisy guests around me because the walls were similarly poorly insulated. Decent breakfast, friendly service. Not a bad choice if you need a place to stay a night in the area but definitely not a “destination”.

I have been traveling to Burlington for 10 + years for business and leisure .The Windjammer is my # 1 hotel to stay it .The cost is great and the people as well. The restaurant is fabulous with a delicious ,fresh salad bar

Been associated with this location for 10+ years and never had a bad experience. The staff is always friendly and professional. If there is any issues Casey the current Mgr. has trained staff that deals with any issues and corrects them in an expedited manor.

Service was excellent, room and common areas were very clean, location was excellent, convenient to UVM, Burlington and RT 89. The front desk staff was efficient and helpful. The single brew Kuerig coffeemaker made a nice cup of coffee

We were able to stay two nights at a great rate when a huge storm left us stranded in Burlington. Very relaxing, clean and comfy room. Front desk staff were very polite and always helpful, even when I wanted to borrow a snow shovel! The breakfast buffet area, while a great thing to offer guests, was quite overwhelmed on Sunday morning. Maybe some advanced planning could have taken place to make sure that food didn't run out and people didn't have to wait so long for a simple plate of scrambled eggs or meat. But, hey, it was a very snowy winter weekend in VT. Everyone did their best, I'm sure.

Stayed here one night with my wife on a Saturday night. Check in went smooth. I bit outdated in the lobby which i do not care about but just pointing that out so we were kinda worried about the room but the room was in great condition and bed was very very comfy. Location was great and beside the Upper Deck bar was even better. It was our first time at the Best Western and i would def book again. Free Breakfast in the morning is always a plus and lots of choices

my husband and i have stayed at a lot of the hotels in burlington but never here. it was super clean and the front desk clerk was very inviting. Breakfast was way more than we thought it would be. Thanks for the great stay.

We were very happy with our recent stay at this hotel. Check-in was quick and easy, the room was clean and quiet, and the breakfast was fine in the morning. It was nice to have a coffee machine and microwave in the room. There was also a small fridge. We would have loved to use the swimming pool, but decided against it because the halls were too cold going and coming there. To be fair, it was very cold outside. We decided to check out the Windjammer's restaurant and pub which was attached. The place had been recommended by none other, than the officers at the Canadian border at Highgate! We were not disappointed. The food was excellent.

Every time I visit Burlington, VT for business, I always stay at the Best Western hotel. This hotel provides everything that I need for my business trip - convenient breakfast, quick Wi-Fi, good location, etc. Their staff is very friendly; their room is very clean, their breakfast is good, etc. In my opinion, Best Western is the best hotel for the money. Try it, I believe you will like it. Come for the value; stay for the comfort; enjoy your visit.

Awesome hotel. Only stayed for one night. Wish we had the time to stay longer. Pool was very nice and the room was extremely clean. Renovations being done on hotel but did not cause any inconvenience what-so-ever.