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Best Western Plus Hotel Windjammer Inn & Conference Center, South Burlington

1076 Williston Road, 05403-5718, South Burlington, United States - See on a map
Best Western Plus Windjammer Inn & Conference Center - Exterior The Best Western Plus Windjammer Inn & Conference Center is ideally located in the center of South Burlington. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Welcome to the Best Western Plus Windjammer Inn & Conference Center! Burlington, Vermont is known for fantastic shopping, entertainment, Lake Champlain and a great assortment of local restaurants and attractions. Our close proximity to Burlington makes us a perfect location for guests traveling to our area. The Burlington International airport is just one mile from our door and our Sleep and Fly package allows for frequent flyers to travel with ease. At the Best Western Plus Windjammer Inn & Conference Center, we understand how important convenience is when traveling. Our outdoor pool provides a place to relax or for the kids to have some fun without going far. The Windjammer Restaurant is located on-site is a local favorite that's always very busy and known for great food and a lively environment. A fitness center, airport shuttle and full breakfast are all readily available for your comfort. Whether you're here for the Champlain Valley Exposition or an event at the Flynn Theater there's always something fun happening nearby. We are just one block from the Higher Ground music venue and minutes from the local colleges and universities including the University of Vermont, Saint Michael's College and Champlain College. Businesses such as Global Foundries, Ben & Jerry's, Keurig® Green Mountain, UVM Medical Center and the Vermont Air National Guard are all close by. If you are traveling with a team, Leddy Park Arena, Gutterson Fieldhouse and Cairns Arena are popular hockey rinks that we support and we happily host visiting teams and fans. Whether you are in town for business or pleasure the Best Western Plus Windjammer Inn & Conference Center is the perfect hotel choice in beautiful Burlington, Vermont.

Best Western Plus

Hotel Windjammer Inn & Conference Center

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Catering Services
    Catering Services
  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Indoor pool
    Indoor pool
  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
GreenLeader Bronze
 
based on 1672 guest reviews
NOTE ISSUED
Excellent
857
Very Good
573
Average
178
Poor
42
Terrible
22
REFER TO NOTICE
Business Business
235
Couples Couples
521
Family Family
555
Friends getaway Friends getaway
187
Solo travel Solo travel
97
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"This is a great hotel"

4
O1783HNtraveler, Salem, Oregon 14/08/2020

We have stayed in this hotel twice. We will stay here again. The location is close to food and drinks as well as onsite bar. The pool was nice and clean and the staff are friendly. The pet friendly rooms are a bit small but manageable.

Casey Johnson, General Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your excellent review. We are delighted to hear that you have had multiple positive experiences with our hotel and staff. Thank you for highlighting the amenities that helped make your stay enjoyable and memorable. We appreciate your business and hope to see you again next time you are coming to Burlington. Warm Regards, Casey Johnson Assistant General Manager

"Looking forward"

5
User 28/07/2020

So, I haven't actually stayed there yet, as the event that was planned has been rescheduled for 2021. But I have to say that if the rest of the staff is half as helpful, professional, patient and friendly as Kelsey Cole, who quickly and efficientlyt handled my cancellation and rebooking request, then I fully expect that my review next year will also be 5 star. She is a credit to her employer.

Casey Johnson, General Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your exceptional comments about Kelsey. Our company is dedicated to providing exceptional customer service for all of our guests. We appreciate you highlighting your experience on TripAdvisor and look forward to hosting you in 2021! Warm Regards, Casey Johnson Assistant General Manager

"One night stay July 2020"

5
User 20/07/2020

Clean up to date hotel. Nice size rooms. Hotel staff was extremely friendly and helpful. Many breakfast options. Nice bar. We had dinner in the restaurant. Excellent food at a reasonable price. About a 10 minute drive to downtown Burlington. Great hotel for pets

Casey Johnson, General Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for the outstanding review and for sharing your 5 star experience with us and fellow travelers. We really appreciate your extremely positive comments and hope that we will be your hotel of choice for future stays to come. Warm Regards, Casey Johnson Assistant General Manager

"Best of the best"

5
JLSSLNY, Saranac Lake, New York 20/07/2020

Our stay at the South Burlington Best Western was great. Amando and Kelsey made sure that everything ran smoothly and anniversary was great. As always everything was just perfect... From the service to a cleanliness and the pool.

Casey Johnson, General Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your wonderful 5 star review with us. We are very honored to be your hotel of choice to celebrate your anniversary. We are happy to hear that everything went perfectly during your stay, and that our staff provided you with a memorable experience. We hope to host you again next time you come to Burlington. Warm Regards, Casey Johnson Assistant General Manager

"Great place to stay!"

5
User 27/06/2020

I am glad my family and l chose this hotel to stay in yesterday. It is a nice hotel with an excellent customer service. Armando was at the help desk. He was very helpful and tried to help and answered our questions.

Casey Johnson, General Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for your exceptional review. We strive to create a friendly and welcoming environment for every guest that walks through our doors. We are so glad to hear that we are succeeding at this very important element of our business. We appreciate your kind words about Armando and hope that we will see you again next time you are in the Burlington area. Warm Regards, Casey Johnson Assistant General Manager

"Great place to stay!"

5
74apeterson, Rensselaer, New York 16/06/2020

Great place to stay. The staff both at the hotel and restaurant are exceptional. Rooms are very clean and updated. The Windjammer restaurant and Upper Deck pub are wonderful. The beer is cold and the food is great!

Casey Johnson, General Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you so much for writing this outstanding review of our property. We are so appreciative of your amazing compliments. We take great pride in our hotel and restaurant and always strive to provide the very best customer service. We are overjoyed when our guests see how important this is to us. We hope to host you again next time you are in Burlington. Warm Regards, Casey Johnson Assistant General Manager

"Friendly staff"

4
mdr91, Needham, Massachusetts 19/03/2020

As a family of five (which includes 3 teens), we often have to get 2 hotel rooms as frequently the max occupancy for a room is 4. I was pleasantly surprised to see the family suite option that not only fit 5, but also allowed each teen to have his/her own bed (2 doubles + sleeper sofa) - plus they had a separate bathroom. The 2 room suite was very spacious and we never felt crowded. Everyone in the family was happy with the arrangement. The front desk staff was very pleasant and helpful. We also found it convenient that there is an onsite restaurant/bar (a short walk outside from the main section of the hotel). The hotel is very conveniently located near UVM. While it is a short drive to Church St, it does have many stores, restaurants, etc nearby. All in all, we would definitely stay here again next time we are in Burlington. One thing to note, the reception entrance is on the back side of the hotel. The restaurant entrance is on the front side.

"Excellent "

5
scorpus12037, Chatham, New York 11/03/2020

Spent two nights here in mid-March, clean comfortable room, spotless. Quiet. Excellent buffet breakfast terrific indoor pool. Homemade chocolate chip cookies and milk in the lobby at 8 PM. Friendly helpful staff, just an excellent stay.

"Nice except for one thing...."

4
roxannesellsprop2018, Providence, Rhode Island 10/03/2020

When I travel to Burlington, I choose a different hotel each time. Mainly because I am there when it's peak season, or it's parents weekend for the local colleges, so trying to secure a room at a particular hotel can be a challenge. However, when I booked this stay, for one night, I reviewed the hotel and its' offerings thoroughly before making a reservation. I asked for a non-pet room. Why pets are now becoming a normal thing for everyone to have to deal with is another story! One would think, that since I specifically requested this particular room, that it would make sense that my room would be located next to other non-pet rooms, right? No. I was situated in-between two rooms that each housed two very large dogs who barked all night. I was beyond frustrated, as I had booked this room two months prior to my stay. The hotel itself is very clean, the staff is super helpful and friendly, the fitness room and pool are always an added bonus for me, and the proximity to the Windjammer restaurant was great! But I can certainly live without the ignorance of dog owners who insist on bringing their pets everywhere these days. I did not sleep, I was completely frustrated by the entire experience. I would highly recommend that the Best Western adopt a policy to place folks with pets on one floor, in one section of the hotel, as to not disturb others. Basic common sense, and common courtesy is all I ask.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your experience with us. We are glad to hear that you enjoyed many aspects of our hotel. We appreciate you reviewing our staff, service, and amenities fairly even though we were not able to provide you with a restful experience. We are dog friendly and have limited dog friendly rooms located on the first floor of our hotel. We typically only have dogs in one section of our hotel and the rest of our hotel remains pet free. In the future we would be more than happy to honor your request to be away from our dog friendly section. I apologize for this oversight and hope that you will give us another opportunity to provide you with an exceptional experience in the future. Warm Regards, Casey Johnson Assistant General Manager

"Always a Great Place to Stay"

5
Kim Z, Wilmington, United States 09/03/2020

I go to this hotel at least once or twice a year to pick up or drop off family members to catch a flight and I have always had a great stay! The employees are very friendly and I have had interaction with the customer service representatives at the front desk, housekeepers, maintenance, and the shuttle drivers. Kelsey even made this trip a little more special! Thank you for your kindness.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your excellent review on TripAdvisor. We are happy to hear that you had such a positive experience with us here at the Best Western Plus Windjammer Inn! We are always glad to know that our employees are doing such a fantastic job taking care of our guests. Your business is very important to us. We value your feedback and appreciate you taking the time to award us 5 stars. We look forward to your next stay with us. Warm Regards, Casey Johnson Assistant General Manager

"GREAT place to stay"

5
Harry S, Harrisburg PA, United States 29/02/2020

First, the rooms are squeaky clean. thank you housekeeping.. They are an unrecognized and under appreciated group.... Next from the time we first stayed here, EVERYTHING was top notch. The maintenance are friendly and efficient, and the front desk is amazing. There must be something in the water because everyone had a positive, friendly and patient demeanor. They exemplified a positive attitude. Thank you Armando and all the staff, you Our favorite B.W. used to be the Merry Manor in Portland Maine. Now they have some stiff competition. -Almost forgot the breakfast. Clean and complete.. I don't know how the staff keep up with things. So, from my bride of 50 years, and I we recommend this with five stars... It is a breath of fresh air to find complete staff as friendly and as nice as these folks. Please know, staff, that your job is appreciated. Please keep up the good work, and thank you VERY much. we will be back... Promise.... :-) :-) Most Sincerely, Harry and Claudette. (two very pleased customers)

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for your outstanding review! We cannot thank you enough for taking the time to recognize our staff for their dedication to our hotel and our guests. We aim to provide the level of service and comfort that you experienced for each and every person who stays with us. We really appreciate your business and hope that you will stay with us often. Warm Regards, Casey Johnson Assistant General Manager

"good buissness hotel"

5
Mike Z, Salisbury, United States 27/02/2020

great place to stay for business in this Burlington VT area. Clean comfortable hotel, restaurant and lounge on site, reasonable rate, breakfast included, plenty of amenities. not the newest hotel in the area but certainly a good one

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your review! We are so glad you enjoyed your experience with us. We appreciate you highlighting the many amenities we have to offer that make for an excellent stay. Thank you for choosing our hotel for your business trip and we hope to see you next time you are in Burlington. Warm Regards, Casey Johnson Assistant General Manager

"Outstanding value"

4
Del B, Elizabethtown, Pennsylvania 25/02/2020

Clean rooms, good wifi, good breakfast, friendly staff. I found the bed to very comfortable. Added bonus of freshly baked cookies at 8PM made for an enjoyable stay. Large hotel and getting around can be a bit confusing. I noted it is of wood construction instead of concrete and most modern hotels are. This means the flooring squeaks a bit when you walk on it and at times you can hear loud neighbors. But we had no issues sleeping.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your excellent review of our hotel. We really appreciate your compliments of our staff and amenities. We are glad that we were able to provide you with a clean and comfortable place to stay during your trip to Burlington. Thank you for choosing our hotel and we hope to host you again next time you are in the area. Warm Regards, Casey Johnson Assistant General Manager

"Great stay"

5
User 22/02/2020

Stayed here and it was great. The staff were very helpful. Rooms were spacious and beds were comfy...very important! Plenty of options for breakfast....food was hot and very good. Check in and out was very quick and easy.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for the excellent review of our hotel. We are so glad to hear how much you enjoyed your experience with us. We appreciate your business and hope that you will be back again next time you travel to Burlington. Warm Regards, Casey Johnson Assistant General Manager

"Excellent place to stay"

5
ctflhoghntr, Sherman, Connecticut 04/02/2020

Nice hotel, excellent breakfast(included), very clean and friendly staff. My wife and I did not like the double bed, it was extremely small and made for uncomfortable 2 nights. My son who has the other double bed said it was very comfortable. My suggestion if traveling with spouse, get a bigger bed.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for the five star review of our hotel and your experience. We appreciate your fantastic comments about our cleanliness, breakfast and our wonderful team. We are sorry to hear that you were not as comfortable as we would have hoped in the room with two double beds. We have queen and king size rooms and suites available for any future stays you have with us. Thank you for choosing our hotel for you trip to Burlington and we hope to see you again very soon. Warm Regards, Casey Johnson Assistant General Manager

"Large groups, pool closed & thin walls"

2
Wolfvision, Burlington, Vermont 23/01/2020

We stayed here for the sole purpose to take the kids swimming, and have some family time. We got our family time, but as we were entering the pool my daughter spotted something, and we were advised to get out of the pool and that it would be closed for 24 hours. I know accidents can totally happen, but unfortunately our stay was affected, as we literally brought our kids so that they could go swimming. The hotel was also over run by a hockey team. It felt like we were stuck in the middle. The team had their doors open, and were running from room to room, pizza boxes and trash scattered the hallway, and to top it off there was no where to sit to have breakfast in the AM, as the team had also taken over the breakfast area. Needless to say, we did not have a good stay, and were not even asked how our stay was when we checked out. Perhaps when large teams are staying, there could be a conference room set up for their dinners & their breakfasts? It's like I was staying with the group, but I was not a part of the group... I would not recommend this hotel for couples or young families who might be looking to take advantage of the pool, breakfast & sleep...

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to review our property. I am very sorry to hear that we were unable to provide you with a comfortable and enjoyable family swim getaway. I assure you that this is not a typical experience. Please accept my sincere apologies for any discomfort or frustration we may have caused you. We appreciate your valuable feedback and will continue to improve for the future. Thank you for staying with us and we hope that you will give us another opportunity in the future. Warm Regards, Casey Johnson Assistant General Manager

"Never disappointed when staying at Best Western Windjammer"

5
Lauriet447, Montreal, Canada 22/01/2020

This was an overnight visit to South Burlington and we always choose this hotel to stay. They have renovated the lobby and moved the breakfast to the lower level. There is more space downstairs and a wide variety of items to choose from. Also they no longer use disposal cutlery or plates which is greatly appreciated. The breakfast area was spotless. Moving the breakfast downstairs enlarged the lobby with nice seating areas to relax and also computers to check your emails, flights, etc. It also improves the flow of the lobby as there is no more crowding when there are check-ins or check-outs. Overall the rooms are clean and the beds very comfortable. Meghan at the front desk was very obliging and always smiling. You can't go wrong booking this hotel .

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for the amazing review of our hotel! We really appreciate you taking the time to highlight the new changes we have made this year to our breakfast and lobby area. We are very proud of these improvements and are happy to see that our frequent guests are enjoying the extra space as well. Thank you for continuing to choose our hotel for your trips to Burlington. We appreciate your business and hope to see you again very soon. Warm Regards, Casey Johnson Assistant General Manager

"Re: A warm and wonderful stay at the Best Western"

5
tcastro14, Santa Clara, California 11/01/2020

From the time that I stepped foot into the hotel until the time I left, the experience Was wonderful the hotel room was clean and safe, the gym had all the equipment I needed for a good workout, the restaurant had a wonderful mix of food and drinks, the Internet work perfectly, I will be coming back very soon.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for sharing your outstanding review with us and fellow travelers. We are delighted to hear that your experience with us exceeded your expectations in all categories. We strive to create this exact atmosphere for each and every guest that stays with us. We are grateful for your business and we are looking forward to the next time you travel to Burlington. Warm Regards, Casey Johnson Assistant General Manager

"Convenient and Nice Salt Water Pool"

4
User 06/01/2020

Enjoyed our stay with easy access to downtown and University of Vermont. Clean, breakfast included and a relaxing salt water pool. Staff was friendly and helpful. Beds were comfortable and room. Only negative was the bathroom shower/tub appeared old and hallway noise easy to hear.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your review with us on TripAdvisor. We are so glad you enjoyed our convenient location, and had the chance to experience our various amenities. It is so great to hear that our staff elevated your stay with their outstanding customer service. We appreciate your feedback about the areas in which we can improve, and will be taking a look at how we can improve this for future guest experiences. Thank you for staying with us and we hope to be your hotel of choice for all your future trips to Burlington, Vermont! Warm Regards, Casey Johnson Assistant General Manager

"Comfortable, Welcoming, Convenient, Reasonably-Priced"

5
cdcarolinablue, Northfield, New Hampshire 06/01/2020

This is my favorite place to stay when I visit family in Burlington. In addition to having a friendly, efficient staff the facility is clean, very nice, and reasonably priced. The pool is our main attraction. It is well maintained (if slightly chilly) and the enclosure is delightfully warm and a perfect place to be during a Burlington winter. There has never been a problem with my grandchildren joining me for a swim even though they are not staying with me.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your experience with us. We greatly appreciate your extremely positive review of our hotel and our indoor pool. It is so nice to hear that we are your favorite place to stay in Burlington and we hope you continue to choose us for your family visits in the future. Thank you again and we hope you have a wonderful new year! Warm Regards, Casey Johnson Assistant General Manager

"A Christmas Stay"

5
michaelsegretto, Oswego, New York 02/01/2020

A pleasant stay and the staff were excellent during a wonderful time of the year, as we were close to family it was very convenient Check in with Calin was great , that is a very important part of travel

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for the outstanding review. We are so glad we could provide you with comfortable place to stay during Christmas. We appreciate you taking the time to compliment our staff, and will be sure to share your great comments with Callan. We hope to host you again next time you visit the Burlington area. Warm Regards, Casey Johnson Assistant General Manager

"Definitely a good choice"

4
Al-Sue-Maine, Barcelona, Spain 29/12/2019

We travel to Burlington regularly, but somehow this property was not on our radar until this trip (we travel with our 20 lb. French Bulldog - I guess we didn't realize they have pet-friendly rooms). The property is very nice, the people are friendly, the rooms are clean, and breakfast is included. The prices seem very reasonable, based on our stay. The attached restaurant is also very good. We will definitely go back.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your excellent experience with us. We are so glad you discovered that we are a dog friendly hotel. We appreciate your extremely positive feedback and hope that we will be your hotel of choice for future visits to Burlington. Warm Regards, Casey Johnson Assistant General Manager

"Getting Down at Higher Ground"

5
jmcarter2019, Saranac, New York 16/12/2019

Our crew tries to attend a few shows at Higher Ground each year and this is our GO TO over night stop. The hotel is conveiniently located, the staff is always friendly, and the Windjammer Upper Deck Pub is exactly what we want when it comes to dinner and a few adult beverages! We can't wait to make the trip again.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for the outstanding review of our hotel and restaurant. We are so grateful to be your hotel of choice for your higher ground shows. We appreciate your business and look forward to hosting you during your next concert getaway! Warm Regards, Casey Johnson Assistant General Manager

"Impressed"

5
Susan P, Sarasota, Florida 11/12/2019

A one night stay for shuttle service to airport. Clean, comfortable accommodations. Breakfast was excellent, shuttle efficient. Windjammer restaurant next door. Highly recommend for a long or short stay.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for the outstanding review and for sharing your 5 star experience with us and fellow travelers. We really appreciate your extremely positive comments and hope that we will be your hotel of choice for future stays to come. Warm Regards, Casey Johnson Assistant General Manager

"I'll be back!!"

5
User 09/12/2019

GREAT STAY!! This was the location to stay with all the right amenities! Was right near the highway, had a pool and awesome restaurant, excellent WiFi, very comfortable beds/pillows, easy access to gas stations (and an urgent care facility which I needed during my earlier visit this year), and great friendly staff.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for the outstanding review! We are so happy to hear how much you enjoyed our amenities and convenient location. Thank you for choosing our hotel for your travels to Burlington and we hope that we will continue to be your hotel of choice for the future. Warm Regards, Casey Johnson Assistant General Manager

"UVM break"

3
User 24/11/2019

We were so happy to be able to bring a family dog along with the trip to pick up my son from college for Thanksgiving break. This hotel is a fantastic bargain and we always enjoy the complementary breakfast before we hit the road

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for the excellent review of our hotel! We are so glad you and your furry friend enjoyed your stay and our dog friendly accommodations. We appreciate your loyalty to our hotel and hope to see you again on the return trip. Have a wonderful Thanksgiving holiday. Warm Regards, Casey Johnson Assistant General Manager

"Great stay!!"

5
User 16/11/2019

It was a wonderful time. The bed was amazing, the TV had all the channels I wanted. It had a microwave and mini fridge, the pool was nice. I also checked out the fitness center for a bit and the breakfast was good!

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for the outstanding review! We are so glad you enjoyed the comfort of our beds and the television selection. We appreciate you taking the time to let us and other travelers know about the positive and memorable experience you had. We hope to see you again soon. Warm Regards, Casey Johnson Assistant General Manager

"A real nice getaway"

4
User 13/11/2019

The location was very easy to get to off the highway. Rooms are spacious and very clean. They provide a channel listing for each television in the room. Refrigerator is a really good size. Staff is friendly and helpful. THANK -YOU

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for the amazing review! We are so glad you enjoyed your stay and found our rooms to be clean and comfortable. Cleanliness and friendliness are the main focus of our hotel and we are glad these areas exceeded your expectations. Thank you for staying with us and we hope to see you again in the future. Warm Regards, Casey Johnson Assistant General Manager

"Pet Friendly and Great Deal"

4
Cristina H, Newport, Rhode Island 13/11/2019

This hotel was a great deal. I paid $114 per night and had a good stay. Breakfast had all options including eggs, bacon, sausages and waffles. Many types of teas! The pool was serene and warm. Fitness center was good. About a 10 minute ride from downtown and very close to the airport. For this price range, this hotel is fantastic.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for the exceptional review of our hotel! We are so glad you enjoyed your stay with us and were able to experience all the great amenities our hotel has to offer. We appreciate you taking the time to spread the word about our convenient location and excellent breakfast. Thank you for choosing our hotel during you trip to Burlington, and we hope to host you again in the future. Warm Regards, Casey Johnson Assistant General Manager

"Pleasently Suprised"

4
Boxman43, Boston, Massachusetts 06/11/2019

Travel to Burlington often. Never stayed here before but will stay again. A great value compared to the major hotels downtown. Hotel is neat and clean and up to date. The only problem with the hotel it's a bit spreadout. The staff was friendly and helpful. Best Westren breakfasts are always better than most complimentery breakfasts and this location lived up to that tradition. The crown jewel of this hotel is the restaurant. Excellent in everyway. The menu has something for everyone from prime steaks to lobster. The restaurant is reason enough to stay here.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for the excellent review! We appreciate you taking the time to share your positive experience with us and fellow travelers. We are very fortunate to have an amazing restaurant and pub right on premises for our guests to dine. We are glad you enjoyed our hotel breakfast and our convenient location just outside of Burlington. Thank you for choosing us for your trip and we hope to see you again very soon. Warm Regards, Casey Johnson Assistant General Manager

"Went out of their way to help make our anniversary even more special"

5
adirondacksofNY, WAYUPSTATE 28/10/2019

They upgraded us to a King suite and surprised us with a tray of delectable desserts ( that I'm guessing came from the Windjammer resteraunt) in our fridge when we returned from our evening. Shout out to Sukha,Megan,Callan, and Charlie, for making this happen. Rare to feel like family at a hotel, so thank you!! We could tell you love your job. Room was lovely and clean. Breakfast; sausage, bacon eggs waffles, fruit cereal and more.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for your exceptional review of our hotel and our staff. We are so glad we were able to elevate your experience with us by providing a special treat and upgrade to a suite. We are so proud of the amazing team we have taking care of our guests. Thank you for choosing our hotel and we hope to see you again during a future trip to Burlington. Warm Regards, Casey Johnson Assistant General Manager

"Best Western in busy S. Burlington Vt."

5
LokeyRanch, Orono, Ontario 27/10/2019

Great location . Back from highway - so very quiet. Restaurant and lounge (Windjammer) are part of property. Buffet salad. Best prime rib we have tasted! Extensive wine list. About 1 hr. drive from Canadian border. Close to good shopping. Friendly staff. Great breakfast room and lots of choice.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for the fantastic review! We are so glad you enjoyed your stay and a delicious meal at our restaurant. We appreciate such positive feedback and hope that you get a chance to visit us again very soon. Warm Regards, Casey Johnson Assistant General Manager

"Frequent Business traveller to Burlington, Vt."

4
cploss, Hooksett, New Hampshire 27/10/2019

I stay at the Best Western Windjammer regularly. The staff is always great and the Windjammer restaurant never disappoints. The breakfast buffet has a good assortment of foods too. The location is conveniently located right off of Interstate 89.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for the fantastic review. We really appreciate you taking the time to share your comments about your consistent and positive experience at our hotel and restaurant. We are so grateful for your loyalty to our hotel and we hope to host you again very soon. Warm Regards, Casey Johnson Assistant General Manager

"Finest Hospitality"

5
EKCovan, Leland, North Carolina 26/10/2019

All at this facility practice hospitality, including managers, housekeepers, van drivers, and breakfast staff. Help readily available for directions, items travelers forget to pack, gluten free options on breakfast buffet, etc. Convenient location for Lake Champlain, University of Vermont campus and downtown restaurants. Only 2/10 mile from freeway. This is a large conference site as well with a decent restaurant on the premises. Only issues are single elevator and somewhat small guest rooms, The layout is such that only six steps separate landings between floors so most people can manage without the elevators. Van transportation is available to airport. We would come back as the pleasantness of staff is priceless.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for your exceptional review. We strive to create a friendly and welcoming environment for every guest that walks through our doors. We are so glad to hear that we are succeeding at this very important element of our business. We appreciate your kind words and hope that we will see you again next time you are in the Burlington area. Warm Regards, Casey Johnson Assistant General Manager

"An Eye Opener"

3
scoop4612, Greeneville, Tennessee 23/10/2019

Nothing really positive or negative to write about . . . until we were locked out of our room. Apparently the night lock on the door engaged on its own when we left the first morning . . . when we came back later in the day we could not get into our room . . . the key card opened the primary lock, but it obviously was useless against the night lock. When we notified the front desk, it took at least 15 minutes for someone to come and assist us (not good) . . . while the maintenance person worked with a little tool on the lock it was pretty obvious from the marks on the door that this was not the first time this had happened . . . not acceptable!

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you so much for taking the time to share your experience. On behalf of our entire team I am very sorry that this occurred during your stay. We will be using your feedback to make sure that our property manager does a thorough inspection of this door and lock set up to be sure this does not happen again in the future. I apologize for any inconvenience this caused you during your stay. We appreciate your business and hope that you will consider staying with us again in the future. Warm Regards, Casey Johnson Assistant General Manager

"Cleanest hotel I've been in lately"

5
User 21/10/2019

Dinner at the Windjammer including the salad bar were amazing! Our waitress was very helpful choosing our wine to pair with our meals. Entire staff was helpful and pleasant. Most important... the guest room was immaculate. The location is perfect distance from shops and restaurants down town. I would recommend this hotel to family & friends.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for the outstanding review of our hotel and restaurant. We really appreciate you taking the time to share your exceptional experience on TripAdvisor. We spend a great amount of our time and energy on superior cleanliness and customer service. We are so glad to hear such positive feedback from you about these two very important elements of our hotel. Thank you for your business and for recommending us to others! We hope to host you again soon. Warm Regards, Casey Johnson Assistant General Manager

"Wonderful stay"

5
mikelaketahoe, Cheshire 19/10/2019

The Windjammer was just about perfect in every way. The room was spacious and clean, the free breakfast was excellent, it was in perfect position for the shops, restaurants and Burlington itself being just a ten minute drive away. The staff were very friendly and helpful. I also guess it's in position A if you are using the Airport and I think they also offer a shuttle service (but please check as we didn't use it) we would definitely recommend this hotel and wouldn't hesitate to stay there again. PS there is also two very nice dining options on site, The upper deck pub and the windjammer restaurant.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for the wonderful review of our hotel and restaurants. We are so happy that we were able to provide you with a clean, comfortable, and convenient experience. We do offer a complimentary shuttle to and from the airport for our guests upon request. We appreciate your business and hope that we will get the opportunity to host you again next time you are in the Burlington area. Warm Regards, Casey Johnson Assistant General Manager

"Great place"

5
wusabi13, Merrimac, Massachusetts 19/10/2019

Nice rooms dog friendly ,great upper deck pub. Stay here every time we come up to Burlington area. So much to see in this area. The lake view are great and are only a few minutes from the hotel. Try this hotel.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for sharing your five star review! We are so glad you took the time to share your experience with us and fellow travelers on TripAdvisor. We are delighted to hear you enjoyed our hotel and our beautiful city. We appreciate your business and hope you will be back to stay with us again soon. Warm Regards, Casey Johnson Assistant General Manager

"Excellent hotel with good amenities"

5
RhonaAnderson01, Dundee, United Kingdom 18/10/2019

Enjoyable one night stay. Bedroom with plenty room and coffee and tea available all day in reception. Restaurant in hotel was excellent with great service. Good menu and food tasted good and served promptly.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for the excellent review! We are delighted to hear how much you enjoyed your stay at our hotel and dining at our restaurant. We appreciate your business and hope that you will stay with us again very soon. Warm Regards, Casey Johnson Assistant General Manager

"Great Stay"

5
Lisa J, Rutland, Vermont 14/10/2019

Only stayed for 1 night on what is typically the busiest weekend of the year in Vermont foliage season. What a great stay, food in the restaurant was great. Staff was friendly, professional, quick to help. I do work in the industry so am sometimes more observant than most guests. Everything was superior.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for the wonderful review of our hotel and restaurant. We are so delighted to hear that everything was exceptional, especially from a member of the hospitality industry. We appreciate your business and hope that you will stay with us again during your next trip to Burlington. Warm Regards, Casey Johnson Assistant General Manager

"Special Olympics Golf Stay"

5
johnaO2456EU, Manchester 07/10/2019

Great stay. Our favorite hotel in Burlington. Love the Windjammer restaurant- ate both nights there. Busy time in Jeff in Sales was great as we were attending the Vermont Special Olympics Golf as our son won a Gold Metal!!!!!!!!!!!!

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for the excellent review and compliments of our team. We are so glad you enjoyed your stay and appreciate you taking the time to share this on TripAdvisor. Congratulations from all of us to your son on winning a Gold Metal! We hope to see you again very soon. Warm Regards, Casey Johnson Assistant General Manager

"Exceptional Amenities and Service"

5
ecolinter, New Mexico mountains 03/10/2019

I stopped writing reviews for tripadvisor when I read that its CEO made $48 million in one years compensation (500 times the average wage of its employees) off my expertise and experience, and those of the other unpaid reviewers. However, my two night stay at the Best Western Windjammer was so outstanding, that I wanted to give its management the accolades it deserves. All of the basics are delivered perfectly-friendly efficient service, cleanliness, comfortable beds, bedding and pillows. intelligent lighting in the rooms, quiet rooms, good temperature control, window that opens etc. The included breakfast selection is great- everyone should be able to find a hot or cold breakfast to his/her liking (real maple syrup included). Then there are the many free amenities- free on demand shuttle to the airport (no waiting for group or time scheduled runs), cookies and milk in the lobby in the evening, apples and coffee all day in the lobby, coffee in the room, free WiFi, bathroom shelf for cosmetics (why do most hotels omit this?), plenty of fluffy towels, extra electrical outlets on the bedside table (no bending under dark corners to find needed outlets), computers and printer in the lobby, swimming pool, exercise room, cocktail lounge, and the excellent Windjammer Restaurant on the premises. This is the first lodging I have stayed in in several years where I have not even one tiny suggestion for improvement. Bravo to this hotel!

"Leaf peeping on bikes"

5
User 02/10/2019

This hotel was very accommodating to receive and store our bikes and bags so that we could tour Vermont on our bikes!! They haven an airport shuttle as well. I was able to leave my bike at the front desk for UPS to pick up. They had to-go snack bags for an early morning departure, a basket of apples and cookies and milk at night.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for the excellent review. We are so thrilled that your bike trip went well and you enjoyed your experience at our hotel and touring Vermont. We hope you will be back again soon! Warm Regards, Casey Johnson Assistant General Manager

"Our go to accommodation in Burlington."

5
Larry R, Potsdam 01/10/2019

We travel to Burlington on a regular basis for specialist appointment. We have done so for the last 20 years so have had an opportunity to try many places in Burlington. We keep coming back here for a variety of reasons. The rooms are always clean and in good shape, the staff is ALWAYS helpful and friendly and it is close to everything.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you so much for you very kind review. We are so appreciative of your business and want to thank you for being a frequent and valued guest of ours. We are so glad that we continue to deliver on the two most important aspects of our hotel, cleanliness and friendliness. We hope to host you again soon. Warm Regards, Casey Johnson Assistant General Manager

"Honestly a very disappointing experience. "

2
taonguyen, Marstons Mills, Massachusetts 29/09/2019

I was highly looking forward to this past weekend and getting up to Vermont to enjoy a nice sunrise hike with my wife and golden retriever. As I was looking for a dog friendly hotels, I was very excited to see best western had an option in South Burlington. Having stayed in many best westerns in the past, I was pretty confident I would receive a high-quality return for my money. Something that was very important to me given the high peak foliage season pricing. Sadly I was very wrong. As we were arriving Friday evening and planning on doing a sunrise hike on Saturday, my expectations were quite basic and simple. I needed clean beds, clean room, and hopefully quality sleep for a few hours before a 3 AM wake up. In fairness, at least the beds were clean. There is a clear breakdown in basic cleaning processes/protocols. Problems: 1. Brown stains on bathroom walls next to toilet. As we were preparing for bed, my wife went to the bathroom to brush her teeth and noticed brown spots all over the wall behind the toilet. They were very visible to the naked eye and never washed off. Hopefully someone was just throwing a cup of coffee into the garbage and splashed some on the wall. At least that is what I keep telling myself. 2. Dirty floors. Noting the stains on the bathroom walls my wife decided to take a face cloth and simply run it over the floor in front of the Toilet. The cloth Was very dirty after a simple single swipe. Clearly the floor had not been washed or clean thoroughly before our stay. The same experiment was performed in multiple areas of the Hotel room at self and the same results were obtained. Extremely dirty floors that had not been clean prior to our stay. 3. Poorly functioning MOLDY AC Unit! The air conditioning unit by the window did not seem to hold the room temperature well and I had to try to adjust it multiple times. That was bad enough but then I looked at the vents and noticed It was covered in mold. Upon closer inspection I could see the air conditioning filter was dirty as well. But that mold was absolutely disgusting. Beyond that, mold in an ac unit is a health issue! I spoke to the front desk after identifying issue number one. The front desk was very polite And offered to send someone down to clean the stains but it was almost 10 o'clock at night and We just wanted to get a few hours sleep Before our hike the next day. I did ask if there was another room available but unfortunately they were booked solid due to peak foliage season. As finding another hotel so late at night Was not an option with such an early wake up call, We decided to try to just go to bed. Unfortunately feeling agitated With such subpar accommodations paying premium prices for peak foliage season, neither my wife nor I got a good nights sleep. The only real positive was the customer service I received. As I said the individual at 10 PM at the front desk was very polite. When we woke up at three, I did speak to the front desk again and the person on duty was able to provide some pricing relief Given our negative experience. The weekend Front desk manager also reached out to me later in the day to apologize and appeared to genuinely appreciate the feedback provided. The customer service I received is the only reason I am giving a two star rating versus a one star rating.

KWisehart, General Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Indeed this is not a great way to start any vacation. We really appreciate the time you took to speak to our manager Armando by phone after your stay and so thankful for allowing us to own the mistakes that were made and provide you proper compensation. We take great pride in our property and although it's never easy to receive feedback from an unhappy guest, it is feedback that we value very much. Please know that this is not the norm at our hotel. We are taking a look at all of the items you mentioned and we are working on a plan to improve our inspections. Most importantly, we have some continuing education and training that needs to be implemented with our newer staff. Again, I apologize for the inconvenience and hope to provide a better experience in the future. Thank you again for your very valuable feedback and for speaking to us following your survey. Warm Regards, Karen Wisehart General Manager

"Great location And Restaurant"

5
davidl712, Saint Louis, Missouri 28/09/2019

Great location that is near both the airport, Medical center, downtown, and the University. Clean rooms, quiet and comfortable. Fitness room a bit limited and small. Great friendly customer service. Will stay again.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your experience on TripAdvisor. We are so glad you enjoyed your stay with us and all the amenities we have to offer. Thank you for your very kind words about our staff and the cleanliness of our rooms. We appreciate your feedback about our fitness center and will be using this to help us make improvements to this space for the future. We hope to see you again soon! Warm Regards, Casey Johnson Assistant General Manager

"Needs updating"

1
infoD7950FC, Lebanon, New Hampshire 23/09/2019

Hotel needs updating and friendlier service. Rooms dingy old and not cleaned well. We had made a request that was not meet for rooms near or adjoined. Front desk help was not overly friendly. Morgan did try to help and get our rooms moved . The other team member I think Charlie was his name was not helpful at all and kept saying they did not guarantee request could be meet.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your experience with us on TripAdvisor. We also appreciate you taking the time to speak with our Front Office Manager on the phone about your concerns, so that we can improve our service and hotel for the future. We are very sorry that we were not able to exceed your expectations, and will be taking all of your feedback to help us provide a much better experience in the future. We hope you will consider giving us another opportunity to create a more memorable stay for you next time life brings you to Burlington. Warm Regards, Casey Johnson Assistant General Manager

"A nice stay"

4
User 10/09/2019

We like to escape at Best Western Plus Windjammer Inn for a one night trip. It is around 2 hours from home. We like to eat at Outback and this is where the closest one is from our house. So when we feel like going to Outback, we go at this Best Western. We are 3 persons, the youngest one, our grand'son, is 21 years old and is in a wheel chair. This place is very well equipped for the needs of a handicap person.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your exceptional review. We appreciate your loyalty to our hotel and are so glad to hear that we are able to provide a comfortable and enjoyable experience for you and your family. We hope to see you again soon during your next getaway to Burlington. Warm Regards, Casey Johnson Assistant General Manager

"good buissness hotel"

4
Michael J. Z, Salisbury, United States 06/09/2019

clean conformable room. very good service from any of the staff team members. nice restaurant / lounge on site again good friendly service staff good food, good beer selection all at nicely discounted very fair prices.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for your excellent feedback about our hotel. We are so happy to hear how pleasant your overall experience was at both our hotel and restaurant. We really appreciate you taking the time to share your review. We hope you will stay with us again next time business or pleasure brings you to Burlington. Warm Regards, Casey Johnson Assistant General Manager

"Very loud, some mold"

2
Jess T, Brossard, Canada 02/09/2019

I would not recommend staying here. Our room was directly beside a busy entrance door and as such, it was slammed shut loudly all night, past 2am. We had front-row seats to every conversation people had while smoking and drinking outside. There was also notable mold on the grill of the AC unit. This was the level of noise and cleanliness as I'd expect from a hostel, not from a $200+ hotel stay.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
On Behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. We will use the feedback you gave us regarding the noise disruptions during your stay to implement improvements to ensure we provide a better experience in the future. We will also be taking a look at the air conditioning unit in the room you stayed in to be sure it is operating properly and cleaned properly for our future guests. I am very sorry we were unable to provide you with the excellent stay and experience I know we can provide, and I hope that you will consider giving us another try in the future. Warm Regards, Casey Johnson Assistant General Manager

"What a great place to stay"

5
Kerryhi, Kilauea, Hawaii 21/08/2019

beautiful hotel, great staff, close to airport......every need attended to. I had some difficulties with my airline reservations and they were great in giving me another reservation, attending to my needs.

"Last-minute booking with great service"

5
User 21/08/2019

My flight was delayed 3+ hours and I needed a place to sleep when I finally arrived in my home state. The front desk clerk was kind and caring (even though it was 1 am) and the lodgings clean (as always) and comfortable. All this and I could have brought my dog too -- it's our go-to local hotel!

"Poor check out service"

3
User 19/08/2019

We used reward points we earned to stay the night. We have stayed at this hotel before and had an amazing time. As I checked out the man asked me if I wanted a receipt. When I said yes he said "oh you didn't pay for your stay, you used points so you don't get a receipt. I said really? He said yes and stared at me. I said so because I used points I can't have a receipt? I'd like a receipt. He said we don't give out receipts unless you pay for your room and continued to stare at me. I don't understand why I couldn't have a receipt or why I was made to feel like less than a guest because I used my points for my stay. The woman who checked us in was very nice and accommodating.

"Nice hotel in South Burlington."

4
liverneck2001, Worcester, Massachusetts 17/08/2019

Was hesitant given other review. Hotel was clean, grounds well maintained. Outdoor pool was nice and well maintained. Staff were friendly. Did not hear other people in rooms as some of the reviews mentioned. Hotel seemed quite busy. Breakfast was a typical complimentary spread. Lobby coffee was much better than at the breakfast area. Would stay again if visiting the area. Hotels in Burlington closer to the water were much more expensive. Location was 2 miles from downtown Burlington and very easy to get there by car.

"Nice clean hotel minutes from downtown"

5
zack99mini, New Jersey 16/08/2019

Very nice clean rooms. Quiet location- Very pleasant! Quick five minute ride to downtown. Burlington is a great town to visit. I am pleased with Best Western Plus hotels. Two pools. Lots of parking. Excellent.

"Come to have rude front desk attendants then be evacuated by a broken fire alarm in the middle of the night!"

1
User 15/08/2019

Room door hanging open at check in. Hung up on by front desk when calling for an extra blanket. Fire alarm went off when we used the shower (nonsmokers), waking up our kid when we thought we had to evacuate. Standoffish, dismissive front desk attendant. Get the kid back in bed to be woken up by a visit from security because we reported a problem. Offered a refund then charged full price. Terrible.

"Not in the center of town; use hotel airport shuttle instead of airport taxi"

4
ElizabethJK, Australia 04/08/2019

I was in Room 301, which has two big beds, TV, a table and two chairs (but no desk), fridge, microwave, luggage rack, iron and ironing board. The bathroom has a shower (but no bath) and a hair dryer. It's near a university campus. I walked into town, so it's within walking distance if you don't mind a bit of a walk. Taxis are expensive here, so use the hotel van to get to the airport.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your review with us and fellow travelers. We do have a complimentary shuttle to and from the airport and to the hospital for those guests needing to go to either location. We are glad you found this to be a convenient service. Thank you for staying with us and hope you will consider our hotel for your future trips to Burlington. Warm Regards, Casey Johnson Assistant General Manager

"Best bet for dogs but not people"

4
Gelatifan, Toronto, Canada 04/08/2019

We chose this hotel for its refreshingly reasonable pet policy,(the $10 nightly surcharge is less than half the going rate). Beautifully set, with broad lawns and mature trees, it made a great spot for walking our dog, with easy access to sidewalks for exploring further afield. The human members of our party had a mixed experience. Although the hotel makes a strong impression from the outside, it's an older property and our room felt extremely cramped compared to other hotels in its category (or other BWs, for that matter). With two double (not queen) beds, there wasn't room for a small armchair or for two people to move around without bumping into each other. My biggest disappointment concerned the instant coffee dispenser in the breakfast room. I don't expect artisanal beans in chain hotels but instant coffee is not good enough for a hotel in this class. I later discovered that urns in the lobby served brewed coffee, but by that time I'd already made a trip around the corner to Starbucks. We might stay here again with our dog, but without him there are better options.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your experience with us. We are very sorry to hear that your stay was not a complete success. We appreciate you sharing the positive and negative aspects of your stay, and hope that we can improve so that you will consider staying with us for your future trips to Burlington. We are currently looking into our breakfast coffee to figure out a solution that will provide a better product for our guests. Thank you again for staying with us and we hope to host you again soon. Warm Regards, Casey Johnson Assistant General Manager

"Review"

3
JacobP145, Fairfield, Connecticut 04/08/2019

I'm sorry to be negative but for it's class, like Hampton Inn, Fairfield Inn and all of the other Best Western Plus hotels where I've stayed, to me this was and maybe still is over-rated when I booked it. It was number 4 on Trip Advisor in South Burlington. I would give it 3 and a half for a rating but that's not an option. While the grounds were very nice, the building is old although there has been updating. The beds were comfortable and although it was clean, the room was small. Add to that there were times through the night when the blower on the older window AC unit just stopped blowing even with the system was set to cool and the fan set to low speed.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to highlight the positive and negative aspects of your stay. We would like to apologize that we were not able to exceed your expectations. We will be using your valuable feedback and taking a look into each item you mentioned to help us improve our hotel for the future. Thank you again and we hope that you will give us another try next time you are in Burlington. Warm Regards, Casey Johnson Assistant General Manager

"Great stay!"

5
Trafford56, Richmond, VA 03/08/2019

Wonderfully friendly staff, from shuttle drivers, front desk, breakfast to housekeeping. Free breakfast better than expected. Extremely clean. Convenient to airport. Great value. We didn't use the pool, but looked like lots of guests were enjoying it.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for the excellent review! We really appreciate your amazing review of our hotel and breakfast. It makes us very proud to know we exceeded your expectations. Thank you for staying with us and we hope to see you again soon. Warm Regards, Casey Johnson Assistant General Manager

"UPDATED GREAT HOTEL"

5
poulterer, Downingtown, Pennsylvania 30/07/2019

After the night before at an older hotel, we were very pleased with the Best Western. I don't normally stay at BW hotels, but this changed my mind. Self opening front doors, upgraded key system that was not made defective by phones, etc. great breakfast room and food selection, clean updated room and bathroom. It was close to downtown and restaurants. The bathroom was small but updated. Their soap and shampoo were upscale. We were there for an Art Vermont workshop and glad we stayed there.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for your outstanding review. We are so glad you enjoyed your experience at our hotel. We are very proud of all the updates we have made recently and continue to make on an ongoing basis. Thank you for recognizing our new door lock system, brand new expanded breakfast space, and guestrooms and bathrooms. Thank you for choosing our hotel and we hope that you will stay with us again next time your travels bring you to Burlington Vermont. Warm Regards, Casey Johnson Assistant General Manager

"Windjammer stay"

5
Jean F, Perrysburg, NY, United States 30/07/2019

Staff was pleasant, Hotel was clean and neat. Although another Bike had virtually parked taking in a whole section, the staff did not mind that I squeezed mine in safely, at an angle in front of his. Easy to get into and see from road. Good parking available, also.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for your amazing review! We are so glad you enjoyed our wonderful staff and cleanliness, two of the areas of most importance to us. We are glad we were able to accommodate parking for your bike. Thank you for choosing our hotel and we hope that you will be back again very soon. Warm Regards, Casey Johnson Assistant General Manager

"Enjoyed our stay"

5
User 29/07/2019

I stayed here with my fiance. The staff were friendly and the hotel was clean. Complimentary breakfast was nice. The hotel was also located near a lot of other stores and only twelve minutes from church street.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for your excellent review! We are so appreciative of your great comments about our staff and cleanliness. We are so lucky to have such a convenient location so close to Burlington and the waterfront. Thank you for choosing our hotel for your travels and we hope to see you again soon. Warm Regards, Casey Johnson Assistant General Manager

"Best Western South Burlington"

5
Barry M, Montreal, Canada 24/07/2019

Checked in about an hour early and was upgraded to a suite, Polite and efficient staff. The room was large with a separate bedroom. I would recommend this Best Western to anyone needing to stay in the area.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you so much for your wonderful review! We are so glad you enjoyed your experience with us. Thank you for choosing our hotel for your trip to Burlington. We hope to host you again soon! Warm Regards, Casey Johnson Assistant General Manager

"Review"

2
pjculle, Ridgefield Park, New Jersey 15/07/2019

There was a strange Odor in the room, noisy air conditioner and what sounded like a party upstairs with people running from room to room ,slamming doors and laughing and talking very loudly at 4;30 am. Got no sleep for the rest of the night.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your experience with us. I am very sorry to hear that your stay was not a complete success. I appreciate you sharing the details so that we can use your experience to improve for the future. It is always our top priority to make sure our guests have a restful night's sleep and we are so sorry we were unable to do this for you. I sincerely hope you will give us another try in the future so that we can have the chance to show you how wonderful our hotel can be. Warm Regards, Casey Johnson Assistant General Manager

"The last stop"

5
User 14/07/2019

Great staff. lots of parking. shuttle service to airport. Great on site restaurant. There is a pool but no hot tub. they are on "water saver" so towels are to be used more than once by you. the room was quiet and no one complained when we were rocking.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for the excellent five star review! We are so glad you enjoyed our hotel and restaurant. Thank you for sharing your experience with us and other travelers. We appreciate you contributing to our efforts to minimize our overall usage of water at our hotel. We are always appreciative, but also are happy to provide fresh towels to any guest that would like them. We are glad you had a quiet and restful experience with us and hope to see you again soon. Warm Regards, Casey Johnson Assistant General Manager

"Mini vacation"

5
kbowma226268, Cambridge, Canada 10/07/2019

great location for the sites we wanted to see, easy access to the Waterfront park, Church street, Ethan Allen Homestead and the cruises on Lake Chaplain, Shopping and restaurants all within a 20 minutes drive.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for sharing your excellent review of our hotel and our convenient location! We hope you will come back again soon. Thank you for choosing our hotel for your mini vacation to Burlington. Warm Regards, Casey Johnson Assistant General Manager

"Hospital Stay"

5
Carol N, Saratoga Springs, New York 09/07/2019

I stayed at the BW Plus one night, when I was being admitted to UVM, for surgery. The hotel is clean and staff are very helpful. We stayed over the week of the 4th. The breakfast was good, although, I was unable to dine before my surgery. I did have a WONDERFUL meal, the night before at the restaurant. If you book directly, for a stay that includes a hospital stay, they will give you a discount!!

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for the wonderful review of our hotel! We are so glad we could provide a comfortable place for you to stay before your surgery. Thank you for taking the time to share your lovely comments about our restaurant and hotel and we hope that you will be back again next time you are in the Burlington area. Warm Regards, Casey Johnson Assistant General Manager

"Very Sad"

1
User 05/07/2019

We decided to stay, last minute in the Burlington area. We arrived late, maybe 11 p.m. Check in was fine. The room seemed fine. We have been traveling extensively following our daughter's softball team. The kids were tired and fell asleep within a half hour of check-in. I also fell asleep soon after. I got up at 2 a.m. to use the bathroom. As I was in there, I felt cold water on my feet. I looked down to see a puddle spreading away from the toilet. This was water leaking from the base of the toilet, water that was previously in the toilet bowl. Disgusted, I cleaned, lysoled the area and to took a quick shower. As the kids were sleeping after a long, physically challenging weekend, I did not want to wake them to switch rooms or have someone poking around at 2 a.m. The next morning we got up, avoided sitting on the toilet and the kids went for a swim. We then checked out. When asked if everything was as expected during our stay, I started to mention the toilet leak. The woman behind the desk finished my sentence saying "leaking from the base" and "the seals are getting old". Having been in the plumbing business since childhood, I was taken aback at what appeared to be ignorance as to where this water originated: from a HUMAN WASTE PIPE. She just seemed to act as though this was a normal, to be expected issue. I just decided to move on with my day. My wife (a registered nurse) was furious and called the hotel. The woman that answered tried to explain it away as condensation. My wife asked if she realized the hazard to someone's health human waste presents, she got very defensive and offered to refund a percentage of the nights fee. My wife insisted on a full refund and stated the board of health should be notified if they do not take this issue seriously. The woman then offered to refund all charges and to further state that we were to never return to this property again.. I didn't break the toilet, it is obvious this has been an ongoing issue as the woman knew exactly where the leak was. Replacing "the seal" is not a big job. A homeowner with basic skills can do it. A licensed plumber should be able to do it in 15 minutes. I really just wanted to know this issue would be fixed. I had no broken skin on my feet so I was not too concerned about contracting hepatitis or some other disease. My daughter had blisters on her feet from running in cleats all weekend. Thankfully she didn't step in this water. Read other non stellar reviews and responses and you will probably see a childish pattern of not owning issues with the property. You can't sweep issues like this under the rug. Someone is bound to get sick and perhaps not even realize how.

"Clean and comfortable but basic"

3
nancy p, Lebanon, New Hampshire 02/07/2019

Clean and comfortable rooms with no frills. Temperature in the room difficult to control.Good location central to University, shopping and airport. Free continental Breakfast was somewhat better than average. Easy check in and check out. Did not use the pool or exercise facility.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for sharing your review about your stay with us. We are glad to hear that we could provide a comfortable problem free experience, but apologize for not giving you that "wow" experience and exceeding your expectations. Thank you for staying with us and we hope you will be returning during you next trip to Burlington. Warm Regards, Casey Johnson Assistant General Manager

"Excellent"

5
User 01/07/2019

Our stay was very, very pleasant. All the staff were friendly and pleasant. They went out of their way to be helpful. As a matter of fact, if we go to Burlington, VT next year, we are definitely staying there.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for your amazing comments about our staff and our property. We are so glad you will be back again next year and appreciate your business! Warm Regards, Casey Johnson Assistant General Manager

"Best for sure."

5
hempstead59, rockland county 30/06/2019

My wife and I went for a weekend as part of a 9 day vacation . I knew this was the right place the moment we walked into the lobby. The reception from the front desk was warm and inviting. This was our first time in Vermont so we had several questions about where to eat and shop. They were helpful and knowledgeable.We got our room keys and walked to our room which was immaculate as was the indoor pool and the rest of the hotel. We will recomend it to all our family and friends.

"Stayed for a weekend, will definitely go back!"

5
User 20/06/2019

Wonderful place in South Burlington! Stayed there with a car club (Mercedes Benz Club of America) that was participating in the VT Auto Enthusiasts Classic Car Show at the Shelburne museum. Had a fun first night get together in the pub, and a dinner Saturday night in the restaurant- all were top notch! Prices were up for the weekend and the season, but still a good value. The room was small but well appointed, with all amenities as listed, and very clean and well prepped. It was great to be able to have all meals and gatherings onsite, within walking distance. Some friends enjoyed the pool and workout facilities, and said they were very good and clean as well. Highly recommended!

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you so much for sharing your fantastic review with us and fellow travelers! We are very glad you chose our hotel, and appreciate your wonderful comments about our staff, your room, and our restaurant. We hope you enjoyed the car show at Shelburne Museum and will consider our hotel for any future travel to Burlington. Warm Regards, Casey Johnson Assistant General Manager

"Highly recommend"

5
Kathy_M_FDL, Fond du Lac, Wisconsin 19/06/2019

The staff is extremely helpful and friendly. We had a beautiful and comfortable room. The service and quality at the restaurant and lounge was excellent! If we would be in Vermont again, we would definitely choose this Best Western.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for the excellent review! We really appreciate your amazing review of our hotel and restaurant. It makes us very proud to know we exceeded your expectations. Thank you for staying with us and we hope to see you again soon. Warm Regards, Casey Johnson Assistant General Manager

"Great hotel as long as it's not on a busy weekend!"

3
wintersolstice1994, Woodbury, Connecticut 16/06/2019

Two different trips to this hotel we encountered the same problem. Saturday nights were extremely noisy between the hours of 11:00pm and 3:00am with intoxicated people arguing, talking loudly and being rambunctious. Sunday and Monday nights were completely different and quiet. Other than that the hotel would have been five stars, everything all-around was great.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you so much for your review. On behalf of our entire team we would like to apologize for the noise disturbances you experienced on Saturday night. We do our very best to try to make sure our guests are respectful of others, and have security on to try to limit these occurrences. We appreciate you sharing this feedback so that we can work on strategies to improve for the future. We hope you will choose our hotel for any future stays and appreciate you taking the time to share your experience on TripAdvisor. Warm Regards, Casey Johnson Assistant General Manager

"Great service"

4
99_amber_999, Burlington, Vermont 16/06/2019

While the property might be aging, the great service more than makes up for it. We opted to stay here over newer nearby hotels because the the staff is incredibly responsive and the amenities are great. Two pools with clean rooms and many meal options within walking distance. I hosted a small gathering in the family suite and had a few special needs (like freezing an ice cream cake) and each time I called the front desk, my request was fulfilled within minutes. Highly recommended for families.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you so much for sharing your wonderful review on TripAdvisor. We are so glad to hear how responsive and accommodating our staff was and are glad we could help make your gathering a success. We have a well established staff that really care for our guests and our hotel. We are so appreciative of this recognition. It really validates our dedication to our guests and what we do for a living. Thank you and we look forward to hosting you again next time you are in the Burlington area. Warm Regards, Casey Johnson Assistant General

"A Pig with Lipstick"

1
JimRawlings, Windermere, Florida 16/06/2019

Don't be fooled by the pictures or the hype. You hear every single sound throughout the hotel. When in our room, the ceiling creaked every time someone above us walked. We heard every person walking by in the hall. We heard every door open and close. We've stayed at hotels in almost every state, every name brand. We don't go cheap. This is the worst stay by far. I would rather have slept in my car on the highway.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for sharing your comments about your recent stay. We sincerely apologize that your experience was not satisfying and did not live up to your expectations. We take great pride in our property and although it's never easy to receive feedback from an unhappy guest, it is feedback that we value very much. Please know that we are very sorry about the noise you experienced during your stay and will be using your feedback to help us improve our guest experience for the future. Warm Regards, Casey Johnson Assistant General Manager

"The very best in Vermont "

5
User 14/06/2019

I've stayed at this hotel over 10 times and I feel like it's better each and every time. I'd like to say a special thanks to Casey. She is warm and kind and makes every stay the best ever. She is the kind of manager every hotel needs. She is about the people, not the paycheck. That is a quality that is hard to come by. The rest of the staff is just as excellent. The rooms are always clean and comfortable. You pay way less and get so much more here. The hotel is just outside of the downtown area, which makes it quieter and less chaotic. The hotel is within close proximity of I-89, US Route 2, and US Route 7. And Canada is about an hour north of here. I love this hotel and I would recommend to anybody I know. We are repeat guests for sure

"Love this place and the staff!!!"

5
Daydream05120449974, Benton, Louisiana 13/06/2019

Amazing staff. They are friendly and helpful. Clean location and comfy beds!!!! Rooms are clean. Facility has lots of amenities. Check in and out was a breeze. Breakfast offered so many choices for everyone, even our picky five year old was impressed!!

"Fantastic Find"

5
kellyk868, Pacific Grove, California 05/06/2019

Our brief stay was very enjoyable. We arrived in the evening after riding the train from NYC, and found friendly, helpful staff, a very nice room, and a pub to enjoy a nightcap and some really yummy dessert. We left early the next morning after a good, hot breakfast. We recommend highly if you're in the area.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you so much for your amazing review of our hotel. I am glad to read we provided you with a comfortable room and convenient location for your trip. Most importantly I love to read about our staff being friendly and helpful. Guest service is one of the aspects of service that we take great pride in and really appreciate that you noted that in your review. Thank you as well for your wonderful feedback about our breakfast, we are so happy you were able to enjoy a great start to you day! We hope to see you on your next trip to Burlington. Warm Regards, Casey Johnson Assistant General Manager

"Beautiful Hotel and Comfortable Stay"

5
576sandraa, Buffalo NY 02/06/2019

I had a 2-night stay here as part of a 50-person bus tour to Vermont. When we pulled up to the property, I was VERY pleasantly surprised...tour groups seem to book less-than-stellar hotels, but this one was bright, clean, fresh, and inviting. The staff were very welcoming and accommodating. Our group was checked in and settled very quickly and efficiently. The room was lovely and comfortable. Our room had a throw rug but not wall-to-wall carpeting, which I've never seen before in a hotel but I really liked it. It would seem to be more sanitary and make cleaning easier; it was also MUCH easier to wheel luggage in the room which I LOVED!! Breakfast was tasty with a good amount of options; make yourself a waffle if you're not short on time! The evening cookies in the lobby were a nice touch. And the pool, or should I say pools...the indoor pool was warm and beautiful, just perfect for relaxing after a long day of touring! The outdoor pool was beautiful too, but the weather wasn't too conducive to an outdoor swim. I would ABSOLUTELY stay here again!!

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to write such a wonderful review. We are so glad you enjoyed your stay with us and your bus tour of Vermont. We appreciate you taking the time to highlight our friendly service, comfortable rooms, and plentiful breakfast. We recently upgraded our first floor rooms to wood flooring and have received many compliments! We really appreciate your positive review and hope that your travels will bring you back to our hotel and the Burlington area. Warm Regards, Casey Johnson Assistant General Manager

"Beautiful hotel, amazing staff"

5
Donny S, Chateauguay, Canada 27/05/2019

My wife and I stayed at this Best Western as a little get away. Room was very clean and the bed was very comfortable. There was an incident at the front counter when we were checking in, but it was another couple having issues with their reservation and actually yelling at the two employees behind the counter. The two employees handled the situation like professionals. Never raising their voices or being rude or sarcastic. The young lady behind the counter did the right thing by deleting their one night that was booked at the hotel and asked them to leave the premises. I don't remember the names of the two people behind the counter, but it was on Saturday night, May 24th. I would gladly recommend this hotel for anyone looking to stay in Burlington. Breakfast the next morning was very good. Scrambled eggs, bacon, bagels and sausages. Only thing missing was mustard for the sausage, but i survived :)

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to write such a kind review about our hotel and our customer service. We appreciate you sharing about the incident you witnessed during check in. We are so glad to hear that you felt our Front Desk employees maintained their professionalism through this difficult interaction. We will make sure to share your review with them. We are so glad you enjoyed our breakfast, and really hope that you will choose our hotel for all your future stays in Burlington. Warm Regards, Casey Johnson Assistant General Manager

"UVM Graduation"

5
Asracc, Guilford, Connecticut 20/05/2019

BW Windjammer is my first choice when visiting Burlington. The hotel is centrally located to UVM, Church Street and other activities. I highly recommend this hotel. Each time I have stayed on property the rooms are clean, the staff is friendly and the daily breakfast is good. The Windjammer restaurant is easily accessible from the hotel and offers great food and service. They have a banquet room attached to the restaurant for small/medium sized groups.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for your outstanding review. We are so honored to be your top choice when visiting Burlington. We know there are many options in our area, and are so thrilled to be your number one pick. We are very proud of our hotel and customer service and are so grateful to have such wonderful and loyal guests like you. Congratulations to your graduate and we hope to see you again very soon. Warm Regards, Casey Johnson Assistant General Manager

"Worst Hotel Stay I've Experienced."

1
User 20/05/2019

Hands down the worst hotel experience I have ever had. From the room to the customer service I was nothing but disappointed. We had a single bed hotel room booked for a weekend to attend a friend's wedding. The room was BEYOND small. I felt extremely claustrophobic to the point I couldn't relax. The space was limited to even walk once you set down luggage and the window was small in comparison to other hotels. For the money you get MUCH less with this room and hotel then you would elsewhere. The room smelt like old mildew and the bed was not comfortable. I called the front desk in efforts to get even one of our two nights refunded so we could go to a hotel where we could actually be comfortable and they were not accommodating whatsoever. They took no time to listen to the reasons we wanted a refund and instead quickly just continued to say they couldn't. Most hotels ask if there is a way they can right any negative experiences, however they offered absolutely no assistance. TERRIBLE customer service. We were so unhappy with our stay we paid for the hotel and still went to a new hotel in the same price range and got a much bigger, cleaner and more comfortable room. I would not recommend this hotel to anyone, there are much better options that are just as affordable in Burlington. A friend of ours also booked this hotel for the weekend and she too was very disappointed in the size and comfort of the room. Do yourself a favor and stay at a hotel where they value their customers.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. I really appreciate the time you took to speak me by phone after your experience. The weekend of your stay had some very strict cancellation and deposit policies at our hotel and throughout the Burlington area due to UVM Graduation. I apologize that we were not able to be as flexible and failed to offer the great customer service we are known to provide. We take great pride in our property and although it's never easy to receive feedback from an unhappy guest, it is feedback that we value very much. Again, I apologize for the inconvenience and hope you will give us the opportunity to provide a better experience in the future. Thank you again for your very valuable feedback and for speaking to us following your posting. Warm Regards, Casey Johnson Assistant General Manager

"College Graduation"

5
Explore29466638136, Cold Spring, New York 17/05/2019

A little further from downtown Burlington but Uber made it a quick and easy ride to downtown. Hotel was clean and service was excellent. Breakfast food was well prepared and was replenished as needed.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for the wonderful review of our hotel. We are so glad you enjoyed your experience with us and appreciate you taking the time to share your review on TripAdvisor. Thank you for choosing our hotel for your graduation getaway and we hope to see you again soon. Warm Regards, Casey Johnson Assistant General Manager

"family trip"

5
Wander40190956404, Derby Line, Vermont 08/05/2019

Best family trip the staff at best western made sure we felt like we were at home best experience at a hotel ever milk and cookies were a nice touch to a long day night staff made sure that the pool was open for our kids thank you so much for going above and beyond for our family

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you so much for your amazing review. We are so glad you had an enjoyable stay at our hotel and felt at home. We always do our very best to make sure our guests feel comfortable and welcome. Thank you for choosing our hotel for your trip to Burlington, and we hope to see you again next time! Warm Regards, Casey Johnson Assistant General Manager

"Still the best"

5
Rudy B, Ottawa, Canada 08/05/2019

When travelling from Ottawa Canada to Burlington VT.The Windjammer is a MUST. Can't beat the prime Rib. Had one of the best servers ever this time ,a sure plus plus point. All 4 of us enjoyed our meal.

"AAU Basketball Tournament"

5
Roam24382949660, Beebe Plain, Vermont 06/05/2019

The stay here was great. We had a long day of basketball games and the property was centrally located to everywhere we needed to go. The rooms are spacious and the beds are comfortable. The price had jumped quite a bit since December but it does get busy in Burlington this time of year. The breakfast was fantastic. If you couldn't find something then you are extremely fussy. There were plenty of healthy choices as well. The only thing was there was a lack of parking when we returned to the hotel.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your excellent review! We are so glad you enjoyed our hotel and breakfast. We are very sorry for any inconvenience caused by the full parking lot and appreciate your understanding. Thank you for choosing our hotel for your trip to Burlington for the AAU tournament. We hope to see you again during your next trip. Warm Regards, Casey Johnson Assistant General Manager

"Treated like family"

5
User 04/05/2019

We have stayed at this particular hotel multiple times in the past year and are always treated like family upon arrival. Our kids love the milk and cookies offered in the lobby, the pools and beautiful courtyard where they can play. This is always our only choice when staying in South Burlington!

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for your amazing review! I am so glad we continue to provide you and your family with an exceptional experience. We really value our regular guests and are glad you feel that appreciation coming from our staff. It is so wonderful to hear how comfortable your family is at our hotel and we are so proud to be able to offer this experience for you. Thank you so much for your review and your loyalty. We hope to see you again very soon. Warm Regards, Casey Johnson Assistant General Manager

"Return visit "

3
v1960t, Rutland, Vermont 27/04/2019

People that work there are awesome! I was lucky to get an early check in, fantastic. Place could use an overall update but it works , great location. Inside pool water temperature could have been higher. But all in all a good visit, with average accommodations.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your review. We appreciate you coming back again to stay with us. We are sorry to hear that we did not exceed your expectations, and are glad to hear about the ways we can improve to make sure we offer an exceptional stay in the future. Thank you again and we hope to host you during your next trip to Burlington! Warm Regards, Casey Johnson Assistant General Manager

"Surprisingly Good"

4
562Lisa, Londonderry, New Hampshire 26/04/2019

PROS: Very clean, Great location, Very comfortable beds; Free Breakfast, On-site Restaurant was Superb CONS: Paper-thin walls, Worst shower water pressure I have ever encountered; breakfast not that good (but free :)) Front desk staff needs to improve their customer service

"South Burlington best western"

4
User 24/04/2019

My overall stay was good. Although when I asked for a late check out for 12:30 I still got a call waking me up at 11:30. A housekeeper came in my room at 12. I didn't even get any type of apology as I was there for a family emergency and was ready stressed and tired. The pool was closed during my stay which was unfortunate. The hotel could use some updating for the price. The night manager during my check in was awesome!

"Great stay"

4
User 21/04/2019

Would have been 5 stars but they do allow pets and having a dog barking till past 11pm and starting back again at 6am (for a half hour straight) kinda sucked. They did comp me some at checkout which was cool

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your experience with us. I am so sorry to hear about the noise disturbance you encountered during your stay. We are a dog friendly hotel, but limit our dog friendly rooms to a specific location of the hotel. We also always ask that our guests never leave their furry friends unattended to avoid any disturbances to other guests. I am so sorry that your experience was disrupted and we hope that you will give us another chance in the future. Thank you for choosing our hotel for your travels to Burlington. Warm Regards, Casey Johnson Assistant General Manager

"Great Hotel"

5
User 20/04/2019

Very clean and comfortable hotel. The staff was very friendly. Very convient location. I had my 7 year old Grandson with me and he gave the pool a 2 thumbs up. The warm cookies and cold milk in the lobby at 8pm is a nice touch. Would definatly stay here again.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for the excellent review! We are so glad you enjoyed your stay and our family friendly amenities. Thank you for choosing our hotel for your trip and we hope to host you again soon. Warm Regards, Casey Johnson Assistant General Manager

"Great stay"

5
john r, Oklahoma City, Oklahoma 16/04/2019

Great stay at this hotel. Excellent staff, clean room, wonderful breakfast and convenient to almost anything you might need with reasonable price. Hotel restaurant was great and courtesy transportation prompt to pick us up and drop us off at the airport even tho pickup was 3:30 am!

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for the wonderful review of our hotel and restaurant! We are so glad you enjoyed your stay with us and the convenience of our airport shuttle. Thank you for staying with us and we hope to host you again very soon. Warm Regards, Casey Johnson Assistant General Manager

"Great place to stay"

5
User 14/04/2019

Friendly and courteous staff. Very clean facility. Will stay again. Rooms are spacious and very clean. Quiet for anyone looking for that. Ease of location to the area was exceptional. This is a very good value.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for sharing your amazing review on TripAdvisor. We appreciate you taking the time to spread the word about your exceptional experience. Thank you for staying with us and we look forward to hosting you again in the future. Warm Regards, Casey Johnson Assistant General Manager

"Great stay again!!"

5
Dream47294742579, Rutland, Vermont 01/04/2019

Best stay ever, everyone was friendly and helpful. Rooms clean and comfy. Definitely stay again. I would recommend everyone to stay here. Families, business, it's great for all occasions. The place one of the best.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you so much for your fantastic review! We are so glad we were able to create another memorable and positive experience for you. Thank you for taking the time to share your exceptional review with us and fellow travelers. We are so glad you continue to choose our hotel for your travels to Burlington and look forward to creating another memorable experience for you in the future. Warm Regards, Casey Johnson Assistant General Manager

"Burlington Best Western"

5
Passport34282694784, Chester, Vermont 01/04/2019

This was a great hotel, a real breakfast and nice pool. The staff was very friendly. Hotel was clean. Close to everything in Burlington. Breakfast was a full meal with yogurts, eggs, french toast, pancakes, sausage, and bacon. It was early enough that we were able to eat before we left. The staff was very helpful and nice. The pool was actually warm and the room it was in was well heated. The gym area was small but had everything you would need.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for your sharing your excellent experience! We greatly appreciate you taking the time to share your amazing five star review. We take such great pride in our hotel, our staff, and our breakfast. We are grateful that you took the time to mention all the aspects of your stay that really created a five star experience. Thank you for staying with us and we hope that you will choose us again for your future travels to Burlington. Warm Regards, Casey Johnson Assistant General Manager

"Visit to UVM perfect place to stay"

5
User 31/03/2019

We stayed at the Best Western and had a terrific experience! The restaurant is excellent and I highly recommend the steak and mash potatoes. The room is clean and has a great TV. We had breakfast before visiting UVM and were very happy with the quality. We will definitely stay here every time!

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you so much for your excellent comments about our hotel and restaurant! We are so glad you enjoyed your stay with us and will consider us your home away from home when coming to visit UVM and Burlington. Thank you for staying with us and we look forward to your next visit. Warm Regards, Casey Johnson Assistant General Manager

"Awesome salt water pool"

5
PatriciaDecember, Burlington, Vermont 25/03/2019

Enjoyed our stay-cation here. Clean room with frig and comfortable sleeping, nice breakfast choice (including fresh fruit), super helpful front desk staff and awesome salt water pool with lovely water temps and super clean.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for your fantastic review! We are so glad you enjoyed a nice stay-cation in Burlington at our hotel. We appreciate you taking the time to highlight all of the amenities included with your stay. We hope you be back again for your next vacation. Warm Regards, Casey Johnson Assistant General Manager

"Comfy!"

5
0Dancer, Vermont 19/03/2019

I stayed one night and it was a very comfortable sleep. I especially appreciate the 24-hr shuttle to the airport and option to leave my car during my travels. But this needs to be reserved by calling the hotel directly, which I did not know ahead of time.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your review. We are so glad you had a comfortable stay and utilized our Sleep and Fly package. This package does need to be directly booked through us over the phone or on Bestwestern.com if you prefer to book online. Thank you for staying with us. We hope to be your hotel of choice next time you are travelling out of BTV! Warm Regards, Casey Johnson Assistant General Manager

"A little spring break get away"

5
User 10/03/2019

We wanted to get out of town for a few days and do some shopping in the states during the Quebec spring break. We traveled with a pet so we had a pet friendly room. The room was clean and very modern with wood floors. Bathroom was clean and the beds were comfortable but the pillows were a little to soft for us. A door mat would be a nice addition to the room. As we left a lot of salt stains at the entrance of the room coming in with our boots and letting them sit wet on the floor. We had breakfast included with our room. There was a nice choice of breads, bagels and pastries. The breakfast included scrambled, eggs, bacon, sausages and french toast. A few regular cereal options, oatmeal and gf cereal (chex), yogurt and fresh fruit. We were very happy with the gluten free options offered with the breakfast as we have two family members that have celiac disease. Gluten free bread and a dedicated gf toaster were the only items missing and would make a nice addition. Staff was friendly and provided dog cookies for our dog. The cookies and milk at 8 were a nice treat for the kids, however, our daughter could not participate as there were no gf cookies. I would suggest the hotel management offer the gf cookies upon request. We had a great stay and will definitely stay there again.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you so much for taking the time to share your excellent review with us and fellow travelers. Your suggestions are very much appreciated and help us continue to provide an exceptional experience for each and every one of our guests. We are so glad you had and enjoyable spring break getaway and we hope that you will think of us again for all your future travels to Burlington. Warm Regards, Casey Johnson Assistant General Manager

"Early Morning Flight?"

5
User 10/03/2019

Great location, very clean. We had an early morning flight. They offer park and fly, we stayed 1 night, parked our vehicle there, they shuttled us to airport in morning plus had a small breakfast available for us. They picked us up when we returned and brought us right to our vehicle. Will definitely take advantage of this opportunity again.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for staying with us and for taking the time to share your positive experience with our Sleep and Fly Package. We are so glad you utilized our hotel for your early morning flight. We are very fortunate to have such a prime location in South Burlington and we are glad to hear you will be using our hotel for your trips out of BTV in the future. Warm Regards, Casey Johnson Assistant General Manager

"Excellent facility and service"

5
User 25/02/2019

I found the motel accommodations and personnel to be very satisfactory. The shuttle service to UVM hospital was always fast no matter what time of the day or night. Breakfast had many tasty options. My room was always clean when I returned for the night. Everyone was always very friendly.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for your excellent review of out hotel. We are so glad you enjoyed our convenient shuttle service and hot breakfast buffet. We really appreciate you taking the time to share your positive experience on TripAdvisor and hope that you will be back to see us again soon! Warm Regards, Casey Johnson Assistant General Manager

"Excellent room and restaurant."

5
Larry G, Burlington, Vermont 24/02/2019

Had never stayed there but used it for a local weekend away. Looks like they are well into a renovation but the room was surprisingly nice. The king room has a separate siting area with its own tv, pull out couch, fridge and microwave. The bedroom was separated with French doors and the bed was comfortable, firm and had good, not mushy, pillows. The room was clean and well maintained. The breakfast buffet had a nice selection and the staff was friendly and attentive. Highly recommended.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for sharing your amazing review with us and fellow travelers. We are so glad that you chose our hotel for your weekend getaway. We appreciate you taking the time to share your positive experience and for recommending us to others. We are in the process of completing new carpeting and entryway flooring in our guestrooms and we will then be updating our public areas. We are really excited about all the new improvements we are making and we hope you will be back again soon for a future getaway. Warm Regards, Casey Johnson Assistant General Manager

"overall nice place"

3
User 23/02/2019

IT was nice when i checked in people whair nice when i got to my room it was little small and thair was hair in my tub yuck ,and floor was a bit dirty ,hallway to pool was vary cold but overall a nice place like that it had a 8 pm cookie and milk my child really thought that was cool ..

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your experience with us. I am very sorry to hear about the issues you experienced during your stay and greatly appreciate you bringing this to our attention. We strive to provide an exceptional experience for all of our guests and I am very sorry we fell short in some key areas during your stay. We will use you feedback to improve and we hope you will give us another try in the future. Warm Regards, Casey Johnson Assistant General Manager

"Great Location, Fair Price"

4
indymel2018, Brownsburg, Indiana 18/02/2019

This hotel is a great location for flying into Burlington Vermont and for visiting the University of Vermont. The price was great and the room was clean, breakfast was decent, and there seemed to be plenty of staff keeping up with the place. Like many hotels, though the walls are paper thin and the hallway was super loud and disturbing. There was a lot of big groups there and they were loud everywhere, a very noisy weekend. The hotel had everything we needed and will be recommending it to anyone visiting Burlington.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your excellent review. We are so glad to hear how much you enjoyed our staff, cleanliness, and amenities. We apologize for any noise you encountered during your stay, and appreciate you sharing this concern with us. Thank you for choosing our hotel for your trip. We hope you enjoyed your visit to UVM and we hope to see you again soon. Warm Regards, Casey Johnson Assistant General Manager

"Perfect for the night"

5
erinlynn_m, Penn State 16/02/2019

I was stranded at the airport with a cancelled flight and this was the perfect hotel to stay at for the night. Despite the snow, they sent a shuttle to pick me up. Very friendly and I was given a good rate. The free full breakfast is the absolute best part. The hotel was clean and sufficient but being able to enjoy a very large, diverse fresh breakfast was fantastic knowing I had to head straight back to the airport. I will remember this location when I'm back in Burlington.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you so much for your five star review! We are so thrilled that you enjoyed your stay with us and appreciate you taking the time to highlight all amenities that made for an exceptional experience. We appreciate your business and loyalty to Best Western and look forward to hosting you again next time you are in Burlington. Warm Regards, Casey Johnson Assistant General Manager

"BW Windjammer in Burlington, Vermont"

5
User 16/02/2019

I stay in a lot of hotels for business. The Windjammer is comparable to hotels that charge nearly 10 times as much per night are are not half as nice. The staff is very helpful and friendly. The Windjammer also has a great restaurant and lounge. Lastly, there is a Starbucks right there next to the hotel. The place is perfect.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for your continued loyalty to our hotel. We know you have many options in the Burlington area and we are grateful that you continue to choose us! We take great pride in our hotel and our employees and are glad to see that this is evident in our customer service and our comfort of our rooms. We are very lucky to have such a prime location with an amazing restaurant. Thank you for staying with us and we look forward to hosting you again very soon. Warm Regards, Casey Johnson Assistant General Manager

"Great place to stay"

5
392Mike, Exeter, New Hampshire 12/02/2019

First time I have stayed at this hotel. In many years of visiting Burlington VT. Staff was friendly the rooms where above and beyond clean and modern. The restaurant next door was fabulous. I will definitely be staying there again!!!!!

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for your excellent five star review! We are so glad you gave us the opportunity to share our hotel and restaurant with you. We are happy to hear you had an exceptional experience and we look forward to hosting you again next time you are in Burlington. Warm Regards, Casey Johnson Assistant General Manager

"Not a quiet stay"

2
Anniendonna, Asbury Park, New Jersey 12/02/2019

This past weekend I went to Burlington for a quick getaway. I chose the Windjammer because of the rave reviews it has on Tripadvisor. We checked in on Thursday evening, which appeared to be the first of a hockey tournament convention. And that is where it went down hill. We were placed on the 3rd floor, most of which, was hockey guests. Which would have been fine, however the group on our floor was out of control. We could hear full conversations in bed because they were so loud. Even from down the hall. Finally after two calls security came down and told them to quiet up or get out.. that was at 3:45am. When I called the front desk, I asked to have my room changed, but was told no due to the hotel being sold out and we were there for three nights. I had booked my room through Rocketmiles and they were unable to guarantee me a refund, so we were stuck there. The second night was just as bad as the first.. there was a girl in the room next to us that went out in the hall at midnight to tell them they were being rude and obnoxious, but they didn't care. It continued until 3am. After which I had called again downstairs. Again I was told I could not change, but the manager would be in at 7am. I went to speak with him at 8am. He was fully aware of the situation and acknowleded they were being rude and loud, however all he could do was change my room to another floor, which at that point I gladly accepted because I hadn't slept in two nights. That morning in breakfast there were multiple people going to the desk to complain about the noise. I just don't understand why the hotel management would want to get all these complaints rather than dealing with the problem and get these people out. The final night we finally slept. Although in general you can hear noise, it was nothing like what we were dealing with on the 3rd floor. This hotel stay left such a damper on what was supposed to be a nice weekend getaway. I would never stay here again or recommend it.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
I greatly appreciate you taking the time to tell us about your stay. I assure you that we take these matters very seriously. I will be sharing this information with our management team so that we can use this as a training opportunity for our staff. As you may have gathered from other reviews, this is certainly not a typical experience at our property. We strive every day to provide an exceptional customer service experience for every guest that stays with us. I am so sorry that we were unable to do that for you. I hope that you will try us again so that we can have another opportunity to provide you with a comfortable and restful stay. If you do decide to stay with us again I will be happy to personally assist you with your reservation. Warm Regards, Casey Johnson Assistant General Manager

"Nice clean property"

4
John W, neptune city, United States 08/02/2019

Good value, nice location, great restaurant Windjammer and a pub above within walking distance. Close to UVM and area highways , shopping at University Mall is close by as well.A nice clean room, property is nicely kept.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your wonderful review. We are so glad you found our hotel to be conveniently located for your trip. We always appreciate such kind words about our comfort, cleanliness and value. We are so glad you had a enjoyable experience and hope that you will come back to stay with us again in the near future. Warm Regards, Casey Johnson Assistant General Manager

"What you'd expect"

3
Myles G, Halifax, Canada 07/02/2019

I had an unexpected overnight stay at this airport hotel because of delayed flights. It was clean, the bed was comfortable, and it was inexpensive ($89). The place is not new and the hallway floors are, oddly, wood under carpet, so that every footstep is audible from the rooms. Fortunately, there were no noisy guests around me because the walls were similarly poorly insulated. Decent breakfast, friendly service. Not a bad choice if you need a place to stay a night in the area but definitely not a “destination”.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your review of our hotel. We really appreciate all your positive comments about our value, comfort and staff! We are sorry that your stay was not as exceptional as we would have hoped. We always strive for perfection and hope that if you are ever back in Burlington you will give us another opportunity to provide you with a stand out experience! Warm Regards, Casey Johnson Assistant General Manager

"great place"

5
marilyn m, Watertown, New York 06/02/2019

I have been traveling to Burlington for 10 + years for business and leisure .The Windjammer is my # 1 hotel to stay it .The cost is great and the people as well. The restaurant is fabulous with a delicious ,fresh salad bar

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you so much for your excellent review. We are so grateful for such wonderful and loyal guests like you, and want you to know how much we appreciate your kind words. Thank you for sharing your experience on Trip Advisor and we look forward to hosting you again very soon. Warm Regards, Casey Johnson Assistant General Manager

"Never a bad experience"

5
George D, Chicago, Illinois 03/02/2019

Been associated with this location for 10+ years and never had a bad experience. The staff is always friendly and professional. If there is any issues Casey the current Mgr. has trained staff that deals with any issues and corrects them in an expedited manor.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you so much for taking the time to write such a wonderful review about us for all future travelers to read. We are so grateful for your loyalty over the last 10+ years. Your support and feedback inspires our staff to provide every guest with the best customer service every day! We hope to see you again soon. Thank you again for writing such a fantastic review. Warm Regards, Casey Johnson Assistant General Manager

"Good value"

4
SKIER333, Amagansett, New York 03/02/2019

Service was excellent, room and common areas were very clean, location was excellent, convenient to UVM, Burlington and RT 89. The front desk staff was efficient and helpful. The single brew Kuerig coffeemaker made a nice cup of coffee

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for your excellent review! We are so glad you found our hotel to be a clean, comfortable, and a good value. We appreciate your business and for sharing your experience with fellow travelers. We hope to see you again very soon. Warm Regards, Casey Johnson Assistant General Manager

"A great value during a tough storm!"

5
Brent W, Stowe, Vermont 30/01/2019

We were able to stay two nights at a great rate when a huge storm left us stranded in Burlington. Very relaxing, clean and comfy room. Front desk staff were very polite and always helpful, even when I wanted to borrow a snow shovel! The breakfast buffet area, while a great thing to offer guests, was quite overwhelmed on Sunday morning. Maybe some advanced planning could have taken place to make sure that food didn't run out and people didn't have to wait so long for a simple plate of scrambled eggs or meat. But, hey, it was a very snowy winter weekend in VT. Everyone did their best, I'm sure.

"Good Hotel"

4
Atl4life, Atlanta 29/01/2019

Stayed here one night with my wife on a Saturday night. Check in went smooth. I bit outdated in the lobby which i do not care about but just pointing that out so we were kinda worried about the room but the room was in great condition and bed was very very comfy. Location was great and beside the Upper Deck bar was even better. It was our first time at the Best Western and i would def book again. Free Breakfast in the morning is always a plus and lots of choices

"first time"

5
heather22, Vermont 15/01/2019

my husband and i have stayed at a lot of the hotels in burlington but never here. it was super clean and the front desk clerk was very inviting. Breakfast was way more than we thought it would be. Thanks for the great stay.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for sharing your five star review! We appreciate your business and kind words about our hotel and our staff. We are so glad you gave our hotel a try and hope that you will choose us again during your next trip to Burlington. Warm Regards, Casey Johnson Assistant General Manager

"great location, clean, good breakfast"

4
kitsou, Montreal 13/01/2019

We were very happy with our recent stay at this hotel. Check-in was quick and easy, the room was clean and quiet, and the breakfast was fine in the morning. It was nice to have a coffee machine and microwave in the room. There was also a small fridge. We would have loved to use the swimming pool, but decided against it because the halls were too cold going and coming there. To be fair, it was very cold outside. We decided to check out the Windjammer's restaurant and pub which was attached. The place had been recommended by none other, than the officers at the Canadian border at Highgate! We were not disappointed. The food was excellent.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for your fantastic review! We are so glad to hear about your enjoyable experience and appreciate you taking the time to share all the various amenities we have at our hotel. Thank you for choosing our hotel for your trip to Burlington, and we hope to host you again next time. Hopefully it will be a bit warmer and you can enjoy our indoor or outdoor pool with our pool bar! Warm Regards, Casey Johnson Assistant General Manager

"Best hotel for your money"

4
User 13/01/2019

Every time I visit Burlington, VT for business, I always stay at the Best Western hotel. This hotel provides everything that I need for my business trip - convenient breakfast, quick Wi-Fi, good location, etc. Their staff is very friendly; their room is very clean, their breakfast is good, etc. In my opinion, Best Western is the best hotel for the money. Try it, I believe you will like it. Come for the value; stay for the comfort; enjoy your visit.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you so much for taking the time to share your excellent review with us and fellow travelers. We strive to create the very experience that you have enjoyed, for everyone who walks into our hotel. We are so glad you appreciate our attention to detail and our passion for creating a comfortable and memorable guest experience. Thank you for your business and we hope to host you again very soon. Warm Regards, Casey Johnson Assistant General Manager

"Great hotel"

5
User 06/01/2019

Awesome hotel. Only stayed for one night. Wish we had the time to stay longer. Pool was very nice and the room was extremely clean. Renovations being done on hotel but did not cause any inconvenience what-so-ever.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for sharing your amazing review on TripAdvisor. We are so happy to hear how much you enjoyed your stay with us. We are really excited about the updates we are making to the hotel and hope that you will have a chance to come back to stay with us again soon! Warm Regards, Casey Johnson Assistant General Manager

"Great nites sleep"

5
Ranger53, Peru, NY 05/01/2019

The room was a bit small, but only needed for sleep. The bed was VERY comfortable and slept like a rock. The Desk personnel were very helpful and understanding. THe only downside was the lack of pressure for the shower. It needs to be pumped up a bit more.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your review with us and fellow travelers. We are thrilled to hear your great comments about our staff and your excellent night's sleep. We also appreciate your feedback about the shower pressure. We will be sure to look into this further to make sure we are offering the best experience possible for all our guests. Thank you for staying with us and we hope you will be back again soon. Warm Regards, Casey Johnson Assistant General Manager

"Another enjoyable stay"

5
CanukHBR, Montreal 25/12/2018

This is my go-to hotel when I am in the area. I have never been disappointed. Excellent location, and excellent value. The complimentary breakfast is of very good quality. I highly recommend this hotel.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for your continued loyalty to our hotel. We know you have many options in the Burlington area and we are grateful that you continue to choose us! We take great pride in our hotel as well as the amenities we offer to our guests, and we are glad to see that is evident in your experiences with us. Thank you for staying with us and we look forward to hosting you again in the near future. Warm Regards, Casey Johnson Assistant General Manager

"Nice Hotel"

5
FrankB2336, Plattsburgh, New York 13/12/2018

Staff was friendly and room was very nice and clean. The restaurant was delicious and breakfast provided many choices. Will stay here again definitely. The hotel also was very quiet and had a nice waiting area while eating breakfast..

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your great review with us and fellow travelers on TripAdvisor. We are thrilled to hear about your five star experience at our hotel and restaurant. We are very proud of our staff and will be sure to share your great comments with them. We hope you will choose our hotel for your next trip to Burlington. Warm Regards, Casey Johnson Assistant General Manager

"Romantic getaway"

5
User 02/12/2018

Last minute weekend getaway, and boy did we find the right hotel for our needs! I strongly recommend this hotel for its service and also for its location in South Burlington which is close by to every commodities imaginable! Definitely, we will be back in a near future!

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your excellent five star review on TripAdvisor! We really appreciate your great comments about our service and location. We are so glad you had a fun weekend getaway and we look forward to hosting you again next time! Warm Regards, Casey Johnson Assistant General Manager

"Excellent and Relaxing stay!"

5
linda_harsca, Montreal, Canada 26/11/2018

The Windjammer is an excellent Hotel, great location, wonderful food and very helpful staff.We will definitely be back. Rooms are a nice size, beds are extremely comfortable.Restaurant is excellent,,,have to try their Prime Rib! :)

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for much for the excellent review! We are so glad you had such a memorable experience with us. Thank you for highlighting our restaurant, staff, and comfortable rooms. We really appreciate your business and look forward to hosting you again in the future. Warm Regards, Casey Johnson

"Awesome family stay"

5
Dream47294742579, Rutland, Vermont 19/11/2018

We really enjoyed the stay. The kids love the warm cookies and cold milk at 8 PM. The pool was a lot of fun and the entire hotel was very clean. Jason at the front desk is great. He is very helpful and knowledgable about the hotel and area. We will stay again soon.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for your amazing review of our hotel and our staff! We are so glad to hear about your enjoyable family experience and your memorable interactions with Jason. We really appreciate you taking the time to share your review on TripAdvisor and look forward to your next stay. Warm Regards, Casey Johnson Assistant General Manager

"Pleasantly surprised."

5
Avidtraveller44, Montreal, Canada 16/11/2018

I am a hotel snob and a bit of a germaphobe - I booked this place because I knew we were expecting a snowstorm and thought it was practical to be a path away from the adjacent restaurant... What a nice surprise. The rooms aren't fancy but they are very clean and the bed comfortable. The lobby is underwhelming but the front desk staff so welcoming, it compensates... You won't find luxury here but you will find a staff that wants to make you happy, always courteous and garaged cleanliness. I will be back!

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for sharing your excellent review! We are so glad to hear how much you enjoyed the comfort and cleanliness of our rooms, as well as the friendliness of our staff. We appreciate you taking the time to share your great experience and we looking forward to hosting you again in the future. Warm Regards, Casey Johnson Assistant General Manager

"Unsatisfactory"

2
User 14/11/2018

I have traveled worldwide and stayed in literally hundreds of resorts/hotels/motels, slept on cots in tents on a massive military base in Iraq, and have even spent plenty of nights sleeping in my car, and I have to say that ALL of those experiences were more comfortable and conducive to sleeping than staying here. Rice paper-thin walls will allow you to hear even the quietest conversations your neighbors are having. In my case, I had someone whose snoring sounded like an old saw mill was operating in the adjacent room. All night. The space between your ceiling and the floor above you serves as an amplifier that serenades you with a symphony of creaks and heavy footsteps with every movement. Apparently, I had the Radio City Rockettes staying above me, because the near-constant noise from their seeming dance practice drove me to the point of seriously considering sleeping in my car. If it wasn't 9 degrees outside, I would have. The mattress that I “slept” on was absolute murder on my back. Without exaggerating, I arrived feeling absolutely no pain in my lower back. I left walking like a 90 year old man who had been hit by a bus. My back is trashed. Inconsiderate guests roaming the hallways, laughing loudly and carrying on like they were the only people in the hotel were an added bonus. While not the fault of the hotel, or its staff, it is still something that made this stay way more annoying than it needed to be. On the positive side, the high speed Internet worked fine, and I had no issues connecting. The staff was friendly, and this review should not be taken as reflection on them. It's not their fault whatsoever. As this was a business trip, I was locked into the arrangements that were made for me. I was not in a position to ask for a different room, etc. I will, however, inform my purchasing agent to avoid booking rooms here for future trips that I am on. This was, by far, the worst hotel experience of my extensive traveling history, and I have no desire to repeat it.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your review with us. On behalf of our entire team, I would like to apologize for failing to provide you with a comfortable and enjoyable experience. We take great pride in our hotel and our guest comfort. Although it is difficult to receive negative guest feedback, we take it very seriously and will be using your comments to help us improve for the future. Thank you for mentioning the positive aspects of your stay, especially the friendliness of our staff. We hope that you will consider us again in the future. Warm Regards, Casey Johnson Assistant General Manager

"Nice hotel to stay"

4
DannyHS, Jakarta 14/11/2018

The bed was really good and so was the breakfast. The location is quite strategic, easy access to many surrounding tourist attractions, however, it is relatively noiseless. My room was well lit for night reading or just relaxing.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for the excellent review of our hotel! We are glad you enjoyed our location and the comfort of your room. We hope you that you will stay with us again during your next trip to Burlington. Warm Regards, Casey Johnson Assistant General Manager

"Clean and comfortable . . ."

4
emsmandms, NY State 13/11/2018

We only stayed here for one night, but we found it to be clean and comfortable and well-appointed. We were in town for a tour of University of Vermont. We did not try the restaurant, but took advantage of the Trader Joe's just down the road a ways and zapped our dinner in the comfort of our room. We easily found some paper plates and utensils in the dining area generally reserved for breakfast. The room itself was a little cramped but tidy and recently renovated. We had no difficulty finding the place using our gps, but once we were in the, erm, parking lot I was convinced we were in the wrong place as there were no signs anywhere indicating I had arrived at a Best Western. Anyway. If our child gets accepted here we will be staying here again,

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your excellent review. We are so glad to hear you enjoyed the cleanliness and comfort of our rooms. We hope you enjoyed your tour of UVM and wish your child the best of luck! We hope to see you again soon. Warm Regards, Casey Johnson Assistant General Manager

"Not too shabby!"

4
jrog9832, Arvada, Colorado 30/10/2018

I just had a quick trip though Burlington and stayed here. The staff was friendly and helpful. The room was spacious and comfortable. And they had the restaurant right next door with the Upper Deck pub upstairs so I didn't even have to leave for any reason. One thing to note is if you put the address in GPS it will take you to the front where the restaurant is (we accidentally tried to check in there). The actual check in desk is around back. Nice place overall and would definitely stay here again!

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your excellent review! We are glad you enjoyed the friendliness of our staff and the comfort of our hotel rooms. We also are happy to hear you had the chance to experience the Upper Deck Pub and hope you had a delicious meal. Thank you for choosing our hotel for your trip to Burlington and we hope to host you again in the future. Warm Regards, Casey Johnson Assistant General Manager

"Comfortable "

4
User 21/10/2018

Went there with a tour group and they took care of us very well. Good breakfast although it was a bit crowded. Rooms very clean and well taken care of. They have 24hr coffee and water and cookies at 8:30.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for your excellent review of our hotel. We are so glad you enjoyed your experience and that you were well taken care of by our staff. We appreciate you taking the time to share your review and hope you had a wonderful time on your tour! We hope to see you again for next year's fall foliage. Warm Regards, Casey Johnson Assistant General Manager

"Nice hotel"

4
gregnlou, Enid, Oklahoma 20/10/2018

Well it is a Best Western and the stay was pleasant , beds were great and the people were lovely. Location was ok as it is just a few minuets from the airport. It was very clean and neat. Breakfast was combination of hot and cold above your standard hotel expectation.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for the wonderful review of our hotel! We are so happy to hear how much you enjoyed our staff, room comfort and breakfast. We take a lot of pride in our hotel and are glad to see that it shines through to our guests. Thank you so much for choosing our hotel for your stay and we hope to see you again in the future. Warm Regards, Casey Johnson Assistant General Manager

"Excellent stay"

5
User 15/10/2018

Beautiful amenities, friendly staff, great location...best Best Western I have stayed at. This is also a conference center that includes many amenities, breakfast, restaurant, pools indoor and out. Thank you note for being a rewards member....well done

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for the fantastic review! We are so happy to hear how much you enjoyed your stay with us. We appreciate your kind words and for sharing your experience on TripAdvisor. We look forward to hosting you again next time you travel to Burlington. Warm Regards, Casey Johnson Assistant General Manager

"Not the Best, Not the Worst"

3
birdluver79, Rensselaer Falls, New York 14/10/2018

First time staying here. Employees were friendly and helpful. We were on 2nd floor. We could hear people walking around in the floor above us, so rooms are not soundproof. Hallway smelled musty , looked like due to older carpeting, which was peeling up from the floor in several places. Everywhere was extremely clean. Bathroom door wouldn't stay open. It was propped open with the wastebasket. Bathroom is small as well. You could clearly see this hotel was older and had been painted several times ( doors, walls, etc.). The color of our room was horrible ( yellow old mustard color). I usually don't say anything, but it really was bad. Rooms are small for the price I paid ( approximately $276.00 for 1 night). I've stayed many other places which were cheaper and much nicer than this. Very disappointing except the beds and pillows were fantastic. Continental breakfast was great! Lots to choose from (yogurt, fresh fruit, English muffins, bagels, bread, cold cereals, hot oatmeal, scrambled eggs, sausage, bacon, hash browns, French toast, juices, coffee and more). So all in all not a bad place to stay, but I probably won't be staying here again. Charging too much for what it is. Needs upgrading, badly.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
I'm so sorry to hear that our hotel scored below your expectations. We have completed many upgrades to our hotel but realize that some of our rooms need additional attention. We will be spending our off peak season painting, deep cleaning and providing overall maintenance to all of our guest rooms. We appreciate your feedback as we continue our progress to not only improve upon the big items at our property but the small details as well. Thank you for your review of our property and for your valuable comments. We hope that you will give our hotel another opportunity in the future. Warm Regards, Casey Johnson Assistant General Manager

"Nice hotel, good location"

5
TWBusiness, Ray Brook 10/10/2018

Busy road, but hotel is set back enough that you don't really notice it. Staff are friendly and helpful. Very busy with leaf peeper bus tours and a conference. Housekeeping staff were friendly and efficient. Room was clean. Missed the waffles at breakfast, they have french toast instead (they were tough).

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for your five star review! We are so glad you enjoyed your stay and appreciate your kind comments about our staff and your feedback about our breakfast. We are hoping in the near future to bring back the make your own waffles at breakfast. They are such a huge hit with our guests! Thank you for staying with us and we hope to see you again soon. Warm Regards, Casey Johnson Assistant General Manager

"The only place we stay in Burlington."

5
Larry R, Potsdam 02/10/2018

We frequently travel to Burlington and after trying many other options, we consistently use this hotel. We have always found the staff helpful and friendly, the property well maintained and the location perfect whether vacationing in the area, attending specialist appointments at the hospital or flying out of the airport.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for your continued loyalty to our hotel. We know you have many options in the Burlington area and we are grateful that you continue to choose us! We take great pride in our hotel and our employees and are glad to see that this is evident in our customer service and our comfort of our rooms. Thank you for staying with us and we look forward to hosting you again in the near future. Warm Regards, Casey Johnson Assistant General Manager

"wonderful guest service and all around nice hotel"

5
Joyce B, Hoosick Falls, New York 02/10/2018

we stay here frequently when in Burlington. It is close to everything, has an excellent restaurant attached, the pool is very relaxing and the the exercise equipment is alwys working and in good condition.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for your excellent review and for choosing our hotel for your travels to Burlington. We appreciate your loyalty and your continued business to our location. We hope to provide many more memorable stays for you in the future. Thank you for staying with us! Warm Regards, Casey Johnson Assistant General Manager

"Average hotel heading towards Poor"

3
Kimberly F, Scarborough, Maine 01/10/2018

We have been coming to the Windjammer for 5 years now, first for one child and now a second one going to college in the area. When we first started coming it was good value for the money. This last trip I'd say they are heading downhill with poor value for the money with a too small room, less than immaculate bathroom, broken air conditioning unit and noisy location of the room we were placed in. We will probably be looking for a new place to stay since the price per night of this room was over $200. There has to be a better venue for the money.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your experience with us. I am very disappointed to hear about the decline in the quality of your stays. We appreciate you sharing this feedback so that we can work towards improving our overall guest experience. We will take a look at the items you mentioned and be sure to address every detail. Thank you for continuing to be a loyal guest of ours. We know you have many choices in the Burlington area and we hope that you will come back to give us another try during your next visit. Warm Regards, Casey Johnson Assistant General Manager

"perfect!"

5
popjten, New Canaan, Connecticut 25/09/2018

Had a lovely stay this past weekend. Clean rooms, friendly helpful staff, great breakfast and snacks. Convenient location. Windjammer Pub is fun too. Would stay there again and will recommend to friends.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you so much for your amazing review of our hotel. I am glad to read we provided you with a comfortable room and convenient location for your trip. Most importantly I love to read about our staff being friendly and helpful. Guest service is one of the aspects of service that we take great pride in and really appreciate that you noted that in your review. Thank you as well for your wonderful feedback about our breakfast, we are so happy you were able to enjoy a great start to you day! We hope to see you on your next trip to Burlington. Warm Regards, Casey Johnson Assistant General Manager

"Paul-VT"

5
Paul Z, Arlington, United States 24/09/2018

Wonderful place to stay. One of my favorite. Staff is always very professional and friendly. The rooms are very comfortable and enjoyable. They have a great location, with a lot of very good restaurants close by. The Windjammer Restaurant & Pub are excellent.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you so much for your excellent five star review! We are glad to hear that you are a very satisfied frequent guest and appreciate you taking the time to share your experience on TripAdvisor. We aim to attract repeat guests and hope that you feel we are doing our best to go above and beyond to make sure you have a flawless stay! We will see you again very soon. Warm Regards, Casey Johnson Assistant General Manager

"Great experience at the Best Western."

5
User 21/09/2018

Location is great because it is not far from downtown and close to the University Mall. The restaurant is superb with the best salad bar in the area! The Vermont Ravioli is succulent and I knew that from previous visits and thus had to order that meal as an appetizer to share with the table!

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for your fantastic review of our hotel and restaurant! We are so happy to hear how much you enjoyed our location and The Windjammer restaurant and appreciate you taking the time to share this experience on TripAdvisor. We hope you will be back very soon. Warm Regards, Casey Johnson Assistant General Manager

"Problems, but I would go back."

4
Bob G, chelmsford, United States 01/09/2018

Let's start out with the acknowledgement that I am not a masochist. With this stay at the Burlington, VT. BW+ Windjammer Inn we, our family, had some problems at this facility that we shouldn't have had (room reservations and room cleanliness). I could complain incessantly about these issues, however, staff and management resolved this issues in a timely and satisfactory manner. The Inn is conveniently located in South Burlington just off Rt 89, and minutes from Univ. of VT. and downtown Burlington. They have both an outdoor and an indoor pool that we took advantage of. They tempt you with a plate of chocolate chip cookies in the evening in the lobby. And, like many BWs they serve a complimentary buffet breakfast in the morning, but this one is the best we've had at any of them (good selection - great quality). We also had another good meal at the attached Upper Deck Pub. If we stay in this area again, we will again use this Inn because I believe our difficulties were a one time occurrences.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for your wonderful review of our hotel. We appreciate you taking the time to share your experience and assure you that the problems you experienced were one time occurrences. We are so glad that you enjoyed the majority of your stay and will be giving us another chance in the future. We look forward to hosting you again and making sure you have a flawless experience. Warm Regards, Casey Johnson Assistant General Manager

"Convenient hotel with outdoor pool"

3
georgina h, London, United Kingdom 25/08/2018

Reception staff nonexistent and not very helpful. No free shuttle into town. The rooms ok clean but on small side. Pub attached good place to eat and drink. Breakfast ok but marred by all the plastic cutlery and paper plates. Feel it is a lazy hotel that could be so much better

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your review with us. We are very sorry to hear about your experience with our Front Desk Staff and will make sure to use this feedback to help us improve our customer service. We appreciate your concern about our breakfast utensil and plates. We are excited to share with you that we are working on introducing silverware and real plates and bowls in the near future. We hope you will come back to give us another opportunity to give you an exceptional experience. Warm Regards, Casey Johnson Assistant General Manager

"outstanding service and very speedy!"

5
AprilW791, Greeley, Pennsylvania, United States 24/08/2018

The restaurant is exceptional. rooms were very nice and beds comfy. It is a little out of town, but a great value, for Burlington. If you go to the restaurant, get the bacon wrapped scallops, they are AMAZING!

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for the amazing review of our hotel and restaurant. We are so glad you had an enjoyable experience and hope that you will be back again next time you are visiting Burlington. Warm Regards, Casey Johnson Assistant General Manager

"Nana's girls Vacay"

5
ally27ny, Fulton, New York 17/08/2018

The Hotel is the nicer Best Western's compared to other ones I stayed at. It was more pricier, but I can't really say anything negative about our stay.We met other people there they also were enjoying there stay. I do wish that there was more lighting in the pool room, it was dim in there

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for sharing your five star review with us and fellow travelers. We are glad you enjoyed your stay with us and were able to have a nice vacation away. We appreciate your feedback about the indoor pool lighting so that we can improve this for the future. We hope to see you again next time you are travelling to Burlington. Warm Regards, Casey Johnson Assistant General Manager

"Excellent hotel"

5
User 15/08/2018

We stay here often and are always happy with the staff, service, rooms and amenities. The 8pm cookies and milk are the best! The morning breakfast has an extensive offering of items and the staff is friendly and make sure nothing ever runs out.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you so much for your excellent five star review! We are glad to hear that you are a very satisfied frequent guest. We aim to attract repeat guests and hope that you feel we are doing our best to go above and beyond to make sure you have a flawless stay! We hope to see you again soon. Warm Regards, Casey Johnson Assistant General Manager

"Satisfactory stay at Best Western"

4
judysbw, Managua, Nicaragua 14/08/2018

We stayed for 1 night when passing through Burlington. The hotel was reasonably priced. We did find it a bit run down. The staff were very friendly.The room was clean but the bed was horrible. Very soft and uncomfortable.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your experience with us. We are sorry to hear that your stay was not a complete success, and hope that you will give us another opportunity to exceed your expectations in the future. Warm Regards, Casey Johnson Assistant General Manager

"Decent place for an overnight close to airport "

4
Stuart G, Boca Raton, Florida 09/08/2018

The room was clean, breakfast wasn't great but coffee was good. Was good enough for what we wanted, a place to stay after getting off flight late before setting off on rest of vacation. In the morning walking to breakfast the hallways smelled strongly of weed. The staff were friendly and helpful.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share you experience with us. We are glad you enjoyed your overall stay and appreciate your feedback about our breakfast so that we can improve in this area for the future. Thank you for the compliments of our staff! We hope you enjoyed your vacation and hope to see you again during your next trip. Warm Regards, Casey Johnson Assistant General Manager

"Nope."

2
weasel31, Smyrna, Tennessee 07/08/2018

I wish there were half stars. This is a 2.5 star hotel. I have no idea how this property keeps getting such good reviews. I based my reservation based on these glowing reviews, and we wish we had stayed somewhere else. In hindsight, since we had a rental car and therefore did not need to stay so close to the airport, we should have chosen a different area of Burlington. Upon walking into our room, we were immediately confronted by a wall of odor. What we should have done was immediately go to the front desk and request a different room, but we are, at heart, nonconfrontational, so we thought we could bear it. We lit a candle, put fabric softener sheets in the vents, and sprayed perfume on every surface, but there was no getting past the smell, and it's hard to describe, but it wasn't good. And everything in the room seemed damp. We had spent the week hiking, so we were grateful for the washer and dryer, and they did have beverages available in the breakfast room, and we enjoyed that as well. We paid $150 for our room, and I heard the front desk tell someone their standard rate was $210. It's not worth $150; if I had paid $210, I would have been beside myself. It looked like the room had been renovated, but it brings to mind the old saying about putting lipstick on a pig. The bathroom door was still old and cheap and anywhere there was trimwork, it looked old/poorly done. The closet in our room had a gap above it that someone tried (poorly) to fill in with trim. There was a non slip mat in the bottom of the tub that looked as if it had been installed during the Reagan administration. Breakfast wasn't great; about what you'd expect after seeing the rooms. But the most annoying part of our stay was our checkout. She asked how our stay was and I said, "That room stinks." Her immediate response was to ask if we had let anyone know, and she's right, that's on us. I said, "No. I thought we could stick it out." Here's where it all goes wrong. Instead of her saying that she was sorry for the experience, she says, "Well, you booked a pet friendly room, and I'm sure that room has had dogs in it in the last couple days". First of all, I had no idea that I had booked a pet friendly room. When we got home, I looked at my confirmation, and it says nothing about it. However, I noticed when you go online to book, in the description of the room itself, after everything else, it either says "No pets." or " Pet friendly". And that is the ONLY difference. The prices are the same. I said, "It did not smell like wet dogs. It smelled like something unclean and musty." She then said, " Oh, well, the dehumidifiers have been running non-stop and sometimes their filters get clogged and saturated." I said, "That's probably what it was." She then said she was sorry. We weren't trying to get a discount; we were just trying to let them know to save the next person from the stench of the room. We were both madder when we left than we were during our stay. Niceness goes a long way with us.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We take great pride in our property and our staff and although it's never easy to receive feedback from an unhappy guest, it is feedback that we value very much. Please know that we are taking all of the items you mentioned into consideration and we are working on a plan to improve our hotel. Most importantly, I am very sorry for the lack of empathy that was shown during your check out. From this interaction it is evident that we have some continuing education and customer service training that needs to be implemented with some of our staff. Again, I apologize for the inconvenience and hope to provide a better experience in the future. Warm Regards, Casey Johnson Assistant General Manager

"1 night stay"

4
petite3, Clearwater, Florida 07/08/2018

It's a nice motel, small room and bathroom. Low water pressure when showering. Good breakfast choices, flavored creamers. Soft queen mattress. Close to shopping and restaurants. Welcoming staff. Stayed in room 417.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your review of our hotel. We are glad to hear you enjoyed your stay and our convenient location. We hope that you will stay with us again next time your travels bring you to Burlington. Warm Regards, Casey Johnson Assistant General Manager

"Clean & Comfortable"

5
Doreen H, Orange, California 04/08/2018

We arrived late from So Cal via a flight. This hotel was clean, comfortable and ready for our arrival. The staff were extremely friendly. We decided to stay another night. Great rates, super clean, great breakfast included and near everything in Burlington, VT. We would stay here again on a heart beat.

"Perfect!"

5
scross45, Canastota, New York 02/08/2018

We really love Best Western Plus properties as they can be trusted to meet their high standards almost every time. This hotel was no exception. Clean, comfortable, excellent staff, everything you need to make for a great stay. Really liked the indoor, saltwater pool and the 24 hour exercise room availability. Also great was the short walk to the outstanding Windjammer Restaurant on the property. No reason to fight traffic finding a place for dinner .... wonderful!

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you so much for your five star review! We are so thrilled that you enjoyed your stay with us and appreciate you taking the time to highlight all amenities that made for an exceptional experience. We appreciate your business and loyalty to Best Western and hope that you will be back again next time you are in Burlington, Vermont. Warm Regards, Casey Johnson Assistant General Manager

"Nice Area"

3
ChristieJolly, Moultrie, Georgia 31/07/2018

Clean, comfortable hotel. Shuttle service to airport even at 4am which was nice. Nice inside and outside pool areas. Warm complimentary breakfast with beverages and great selection. Friendly staff. Nice lobby and conference area for socializing.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your experience with us! We are glad you enjoyed your stay and our 24 hour airport shuttle. We greatly appreciate your business and hope to see you again soon. Warm Regards, Casey Johnson Assistant General Manager

"Love this hotel"

5
hfelix440823, Massena, New York 31/07/2018

Staff is very friendly at check in and I love that you can do mobile check in and check out. The rooms are always clean and the beds are always comfortable! I have stayed here 3 times now and always find it a wonderful experience.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for your excellent review! We are so glad to hear how much you have enjoyed your experiences with us. We greatly appreciate your business and hope to see you again soon. Warm Regards, Casey Johnson Assistant General Manager

"Stay Here"

5
okdok, pa 28/07/2018

The most important feature for me when I travel is the cleanliness of a hotel. This hotel was immaculate. The staff at the front desk were friendly, informative and always pleasant . Fabulous restaurant and pub are also at this hotel. There are many food options within walking distance. Ten minutes to downtown Burlington. I would definitely stay here again. And a separate covered area for smokers.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for your five star review and for highlighting our cleanliness and service. Exceptional service and cleanliness are two areas of greatest importance to us. We take great pride in our hotel and are glad to see it shows! Thank you for staying with us and we hope you will be back again soon. Warm Regards, Casey Johnson Assistant General Manager

"Great Place to Stay"

5
KathrnS, Chichester 26/07/2018

This was not where our initial reservation was. We were supposed to stay at an RCI “Resort” but were appalled at it and did a search of the area for a replacement and could not be happier that we found the Windjammer. All the staff was friendly, knowledgeable, and accommodating; whoever does the hiring is fantastic because we have never seen employees in every department being so friendly and acknowledging your presence like they truly appreciate you as a guest! The restaurant is a little pricey but the food and service is some of the best we have ever had. Great indoor and outdoor pools for relaxing. Huge full complimentary breakfast included with lots of choices; the breakfast area is kept cleaned and well stocked the entire time it is open. Warm chocolate chip cookies at 8 PM are a super little bonus. Huge rooms with great housekeeping staff. Easy on and off the highway access. Close to a lot of fun activities, restaurants, breweries, and tasting places. The only thing they need to address is the carpeting; it is split and lifting in several areas in the halls and I forgot my slippers and could not walk on the carpet in our room because it had a sticky feeling. Everything else was so perfect, we could overlook the carpet.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for your fantastic review of our hotel! We appreciate you taking the time to share your exceptional experience with us and fellow travelers. We are so glad you enjoyed your stay and are so grateful for your extremely kind words about our staff. Thank you also for bringing the carpet issues to our attention. We are in the process of replacing our carpeting in the last two floors of our guest rooms, and will be addressing the carpeting in the hallway as well. We appreciate all your helpful feedback and look forward to hosting you again next time you are travelling to Burlington. Warm Regards, Casey Johnson Assistant General Manager

"Always a nice stay "

5
User 23/07/2018

In town for concert at Shelburne Museum and stayed here. As always, enjoyed our stay here. Pool was great with kids, though outdoor pool was a little chilly given it was overcast. Plenty of food options nearby and easy access to 89 make it a super convenient location.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for the wonderful review of our hotel and amenities. We are so glad you enjoyed your trip and hope you had a great time at the concert. Thank you for taking the time to share your review on Trip Advisor. Warm Regards, Casey Johnson Assistant General Manager

"Solid Place to Stay"

4
JFStoll, San Antonio, Texas 08/07/2018

This is a solid hotel in a great location. The physical structure is good, but what sets it apart is the people who work here. Everyone is warm and helpful. Jeffery, the overnight guy, could not have been more accommodating during our very late arrival. We felt welcome here, it was much appreciated. Oh, and the landscaping is far better than you would expect, the flowers were beautiful. Breakfast was good. We enjoyed staying here.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for the wonderful comments about our hotel and staff. We are so glad you enjoyed your experience and appreciate your kind words about our staff, breakfast, and landscaping. We hope you will be back again to stay with us very soon! Warm Regards, Casey Johnson Assistant General Manager

"Not bad for the price"

3
User 07/07/2018

Pros: Solid breakfast buffet, fast internet, pool and reasonable price. Cons: First night we were kept awake by the upstairs neighbors (ceiling was very creaky) and the A/C (super rickety and rattled all night). The queen bed also didn't feel like a full queen. Thankfully they moved us to a king room on the top floor free of charge. That room was a big improvement but felt a little damp.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your experience with us. I am glad to hear you felt our hotel was a good value, but apologize for the factors that made your stay a three star experience. We will take your comments and use them to help us create a better experience for our guests in the future. Warm Regards, Casey Johnson Assistant General Manager

"Nice and Quiet"

4
LuluOttawa60, Orleans, Ontario 01/07/2018

Close to amenities, shopping etc. good breakfast. Very nice area to visit and partake in the local area activities. Friendly , helpful people. Close to restaurants. Easy to find, light traffic and quiet atmosphere.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for your excellent four star review of our hotel. We appreciate you taking the time to share your positive experience with us and fellow travelers. We hope you will get the chance to stay with us again soon. Have a wonderful summer! Warm Regards, Casey Johnson Assistant General Manager

"Our goto hotel in Burlington"

5
Betty H, Dover, NH 26/06/2018

Great hotel, close to everything, great room, pools, fitness center, and a fabulous breakfast each morning. Attached restaurant is a big plus, but a separate review. The rooms are very clean and the staff friendly and helpful. We will be back again.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for your fantastic review! We are thrilled to hear that we are your hotel of choice when travelling to Burlington. Thank you for taking the time to share your great comments about our amenities and staff. We appreciate your business and hope that you will be back again soon! Warm Regards, Casey Johnson Assistant General Manager

"Very Pleasant Stay Here!"

4
Clancy K, Wallingford, Connecticut 26/06/2018

We spent 4 days and 3 nights at this Best Western motel. It was very busy but the staff were very good and we totally enjoyed our stay. The breakfast provided was well done and the choices were diverse (We especially enjoyed the Vermont maple syrup!)

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for your wonderful review of our hotel! We are so glad you enjoyed your stay and especially our complimentary breakfast buffet. Thank you for staying with us and we hope to see you again soon. Warm Regards, Casey Johnson Assistant General Manager

"Best Place I have stayed in a long time!"

5
Shirley A, Standish, Maine 24/06/2018

Top marks for cleanliness, plenty of towels and soap etc for two women sharing a room, and NO carpet in the room nice hardwood floors I felt that the room was much cleaner and smelled better with the carpet gone. Beds were comfortable and there was a microwave and fridge in the room. They sold frozen pizza etc. in the lobby so you could grab something and cook it if you didn't want to go out. AND at 8:00 pm they bring out hot from the oven chocolate chip cookies and set them in the lobby for all of the guests. The complementary breakfast was better than average for having to cook ahead.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for your excellent five star review of our hotel. We appreciate you taking the time to share your positive experience with us and fellow travelers. We hope you will get the chance to stay with us again soon. Have a wonderful summer! Warm Regards, Casey Johnson Assistant General Manager

"Just As Advertised"

5
jaredr20, Baltimore, United States 18/06/2018

Nice, reasonably priced hotel that is very close to the Airport as well as Downtown Burlington. There is also a shuttle that can take you back and forth to the airport which is a nice tough. There is breakfast in the morning as well as free parking and you are also walking distance from a Starbucks if that's your jam. Also has a large parking lot. Check out was also quick and painless.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your great review of our hotel and hotel amenities. We are so glad to hear that you enjoyed your stay and hope that we will be your hotel of choice for your next trip to Burlington. Warm Regards, Casey Johnson Assistant General Manager

"The only place we stay in Vermont "

5
User 15/06/2018

I've been to this hotel more than 5 times and it gets better every time. This was my 8th visit and the first visit with my new wife. She was absolutely blown away by every aspect of this hotel. Casey is the best. She's warm and welcoming and has always gone above and beyond for me. These are the qualities that any good manager should possess. Hospitality is expressed by every person that works here. Every room I've ever had has been big and spacious and clean. The bed is always comfortable with sheets that are fresh and clean. The hotel is easily accessible from I-89 at Exit 14E and it's a short distance off of US Route 2. Being the biggest city in Vermont, there are plenty of shopping and dining options within a 5 mile radius. And downtown Burlington is about 10 minutes from here. There are plenty of great bars and pubs in the downtown area and a lovely view of Lake Champlain. This is the best hotel we've stayed at in Vermont and in our top 10 for hotels worldwide. We will definitely stay here again and again.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for sharing your amazing review of our hotel and hospitality. Your support and feedback inspires our staff to provide every guest with the best customer service every day! We really appreciate your kind words about our staff and your numerous experiences at our hotel. Reviews like yours really make us proud of our dedication to our hotel and our industry. We look forward to hosting you again soon. Warm Regards, Casey Johnson Assistant General Manager

"Busy town.."

4
vicsdahlias, LI NY 12/06/2018

Beds & pillows good & clean..Staff nice.. A/C didn't work right,would go on then turn off,never really got cool... Breakfast was decent..Had pre cooked oatmeal with toppings.. Girls not to friendly at breakfast..Busy town a lot to do..Alittle pricey...

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to review our hotel. I am very sorry to hear that your stay was not a complete success. We appreciate your valuable feedback so that we can work on improving our overall guest experience for the future. Thank you for staying with us and we hope you will be back again soon. Warm Regards, Casey Johnson Assistant General Manager

"Great Place to Feel at Home!"

1
annettes4592018, Wilmington, Delaware 30/05/2018

The hotel and our room was clean, beautifully landscaped, nice pool indoors and out, very comfy bed, and nice variety of breakfast foods! Really enjoyed our dinner at Windjammer and so nice it was just out the hotel doors!

"Top notch, hard to think you'd do better in Burlington. 5 star value"

5
Charles S, Orlando, Florida 30/05/2018

I stayed here Marathon/Memorial Day weekend. I am extremely pleased with my decision to stay here. It's not a luxury hotel, but its a 5 star, 4 star facility if that makes any sense. I almost missed it as it's tucked behind other buildings off the road. At first I commented, "it looks like an apartment complex". Trying to keep this concise, it's a great family hotel in a convenient location. Was super comfy, especially the bed and I'm finicky when it comes to that. Nice sized rooms (Micro and fridge) and bathroom (tub shower). Great amenities. Local restaurants, many in easy walking distance, were plentiful. Easy ride into Burlington. Staff was super friendly. Decent included breakfast. Was surprisingly quiet despite being busy. Nothing not to like. For Vermont City Marathoners, great option with bus service to start line and a great value.

KWisehart, General Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you so much for taking the time to leave such a positive review. We are so glad to hear that our prime location offered convenience and flexibility during your stay with us. It's a delight to know that you thoroughly enjoyed your room and that you were able to take advantage of all of our amenities. Please come back and visit us again soon! Warm Regards, Karen Wisehart General Manager

"Best Hotel Ever!"

5
ereed2018, Ogdensburg, New York 30/05/2018

I have stayed at this hotel several times a year for the last ten years; we utilize the University of Vermont Medical Center and this is right down the road. They offer a hospital rate; the staff is super friendly, the breakfast is delicious, the rooms are spotless. There isn't a negative thing I could say about this establishment; they've got my business for life!

KWisehart, General Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you so much for taking the time to write such a great review about us for all future travelers to read. We are so excited you enjoyed your stay with us and really appreciate your kind remarks about our hotel and staff. Your support and feedback inspires our staff to provide every guest with the best customer service every day! Thank you again for the amazing review, we hope to see you again soon! Warm Regards, Karen Wisehart General Manager

"Great hotel in beautiful Burlington"

5
dafeist, Canada 22/05/2018

I wasn't too excited to stay at this hotel. I had a work training and all the hotels downtown were either booked or way overpriced. I reluctantly booked this hotel, but can honestly say it was fabulous! The room was super clean and the beds are HEAVEN. The breakfast was varied and all the food items were fresh and repeatedly replenished (eggs, bacon, sausage, hash browns, etc). My kids used the indoor pool as the outdoor one was too cold, but we still got to sit outside in the evening sun to enjoy locally brewed beer on the adirondack chairs. The 8pm cookies were a HUGE hit with the kids. All the staff we encountered were super polite and the grounds are kept spotless. All this and only 3km from downtown. I will never stay anywhere else in Burlington :)

KWisehart, General Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for posting such a wonderful review of our hotel on Trip Advisor. We are so appreciative of the great feedback. I am especially pleased to hear your warm remarks about the cleanliness of our guestrooms and property and so happy that you were able to enjoy all of our amenities from the pool to breakfast and the warm cookies at night. Providing genuine service is a top priority and the one guest experience we can always control. We are so happy you gave us a try and so look forward to your next visit! Warm Regards, Karen Wisehart General Manager

"Fabulous place!"

5
Lemmonj123, Plattsburgh 18/05/2018

The place to stay if you have people at UVM! The staff is excellent, efficient, friendly, and accommodating! Shuttle service is always available. Great rooms, clean, nice complete breakfast. The Windjammer is an top-notch restaurant and the hotel is convenient to many places. I don't think it could be BEAT:)! Special thanks to Kelsey, and Jason at the front desk!

KWisehart, General Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you so much for your amazing review of our hotel. I am glad to read we provided you with a comfortable room and you took advantage of our central location. Most importantly I love to read about our staff being friendly and efficient. Guest service is one of the aspects of service that we take great pride in and we really appreciate that you noted Kelsey and Jason in your review. Thank you as well for your wonderful feedback about our breakfast, we are so happy you were able to enjoy a great start to you day! We appreciate your loyalty and hope to see you on your next trip to Burlington. Warm Regards, Karen Wisehart General Manager

"Nice hotel, great service!"

4
User 08/05/2018

Decent room, clean & simple. Had a microwave & a fridge. We enjoyed the indoor pool (since it was too cold outside to use the outdoor pool). They had free cookies in the lobby at 8pm, which was nice. The breakfast buffet was excellent! (Includes scrambled eggs, hashbrowns, cereal, bagels, yogurt, coffee, tea, juice, etc.)

KWisehart, General Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you so much for your wonderful review of our hotel. I am glad to read we provided you with a comfortable room and you took advantage of our indoor pool and cookies in the lobby. Most importantly I love to read about our staff being friendly and efficient. Guest service is one of the aspects of service that we take great pride in and really appreciate that you noted that in your review. Thank you as well for your wonderful feedback about our breakfast, we are so happy you were able to enjoy a great start to you day! We hope to see you on your next trip to Burlington. Warm Regards, Karen Wisehart General Manager

"Convenient and Relaxing"

4
Scott S, Guilderland, New York 30/04/2018

Best Western -Windjammer is very convenient to everything we needed for our trip to Burlington. Specifically, it is walking distance to the Higher Ground, plus other restaurants and shops. It is also just a few minutes from downtown Burlington. The food at the Upper Deck Pub was excellent, as was the service and selection of beers.

KWisehart, General Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you so much for taking the time to leave such a positive review. We are so glad to hear that our prime location to Higher Ground offered convenience and flexibility during your stay with us. It's a delight to know that you thoroughly enjoyed The Upper Deck Pub and that you were able to try some of Vermont's finest craft beers. Please come back and visit us again soon! Warm Regards, Karen Wisehart General Manager

"1st Time Moer's"

4
338darcies, Burlington VT, United States 30/04/2018

The only issues we had were the food at breakfast was horrible! Bread items were stale, hash browns were soggy and the eggs were watery!! At my request we were given a room near the stairwell.... we planned on bring our dog w/ us. Never again.... the door to the stairwell was very noisy!!!!!!!

KWisehart, General Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you so much for taking the time to share your experience with us. I am sad to learn that your stay was not enjoyable. Your comments about breakfast are duly noted and have been passed on to our staff. I would also like to apologize that the noise had a negative impact on your stay and hope that we will have the opportunity to wow you during your next stay with us. Warm Regards, Karen Wisehart General Manager

"It is what it is...."

3
tally11111, Summit, New Jersey 28/04/2018

Positives were that the staff was great and it's on the main drag. That said it's an older creaky hotel (stay on the upper floor as every foot step can be heard ) without a lot of charm and a ho hum breakfast

KWisehart, General Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you so much for your review. I would like to apologize because, from the sounds of things, your stay was not as exceptional as we had hoped. Please know we are in the middle of updating our hotel and haven't quite put all of the pieces together yet as we plan to have a "charming" final outcome. We appreciate your feedback about the breakfast and will certainly keep working to improve that part of the guest experience. Thank you for bringing each issue to our attention and we will work hard to fix these issues so your next stay with us is nothing but extraordinary. We always strive for perfection and do not like to see our guests disappointed in any way. Come visit again! Warm Regards, Karen Wisehart General Manager

"Great Place to Stay"

5
User 25/04/2018

Nice Hotel - great location. Would stay again. Lots to do in the area. I did stay for Business. But thinking I might have to go again with the family. And for sure would use this hotel. Nice and Clean

KWisehart, General Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you so much for taking the time to write such a great review about us for all future travelers to read. We are so excited you enjoyed your stay with us and really appreciate your kind remarks about our property. Your support and feedback inspires our staff to provide every guest with the best customer service every day! We hope to see you again soon. Thank you again for the great review. Warm Regards, Karen Wisehart General Manager

"Best Western Plus Windjammer Inn & Conference Center"

5
marcosirois, Pohenegamook, Canada 24/04/2018

One night at Best Western Plus Windjammer Inn & Conference Center, South Burlington, VERMONT, very quiet and confortable, i will certainly return at Best Western Plus Windjammer Inn & Conference Center, South Burlington, VERMONT in the futur

KWisehart, General Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for the feedback regarding your recent stay at our hotel! We appreciate when guests let us know how we are doing to be able to maintain or improve our hospitality and service to guests. We are glad that you were able to enjoy your stay and that you found our hotel quiet and comfortable. We hope to see you again soon! Warm Regards, Karen Wisehart General Manager

"love this place"

5
Christine M, Derby, Vermont 21/04/2018

This is a well located hotel, staffed by friendly efficient people. The rooms are bright and well appointed. The breakfast buffet has real oatmeal and fixings, eggs, bacon,potato, lots of bread and roll options, coffee, tea juices. Everything was tasty. Didn't use the pool on this visit.

KWisehart, General Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you so much for your amazing review of our hotel. I am glad to read we provided you with a comfortable room and you took advantage of our central location. Most importantly I love to read about our staff being friendly and efficient. Guest service is one of the aspects of service that we take great pride in and really appreciate that you noted that in your review. Thank you as well for your wonderful feedback about our breakfast, we are so happy you were able to enjoy a great start to you day! We hope to see you on your next trip to Burlington. Warm Regards, Karen Wisehart General Manager

"Excellent"

5
User 14/04/2018

Excellent service, comfortable rooms, great restaurant. I have stayed here before and each time I have been very satisfied with everything. I love the cookies freely available in the lobby. I have never had any complaints.

KWisehart, General Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you very much for taking the time to share your positive experience. I was so pleased to hear that you thoroughly enjoyed your stay and were treated with the Unmatched Guest Service we strive to provide all of our guests. We truly appreciate that you have so graciously allowed us the opportunity to learn about your recent experience and we all look forward to hosting you again in the future! Warm Regards, Karen Wisehart General Manager

"Comfortable Hotel With Friendly Employees"

4
Memtown, Fort Mill, South Carolina 12/04/2018

I've stayed at the Best Western-Windjammer several times (at least 5). It is a clean and comfortable hotel, with good amenities on site (i.e. indoor/outdoor pools, workout room, etc...). Free hot breakfast in the morning was very tasty. The employees are typically very friendly and helpful, There is a FANTASTIC restaurant on site that's rated #2 in Burlington. The hotel is not new however, and the floors do creak, a lot! Sometimes noise from the hallways and adjoining rooms can be an issue, but that's usually due to inconsiderate guests and not the hotel itself (think children running down the halls, loud TV;s, etc...). All in all a comfortable hotel to stay in while visiting the Burlington, VT area.

KWisehart, General Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to review The Best Western Plus Windjammer Inn. First, I would like to thank you for your compliments of our clean comfortable rooms, fantastic restaurant and especially for your compliments of our staff! Our staff strive to provide a pleasant stay for all of our guests and I will definitely share your kind words with them. Secondly, I would like to apologize that the noise had a negative impact on your stay, it is especially too bad since you seemed to enjoy everything else about your stay here with us. I hope that that you will consider staying with us again for a chance to provide you with a superior experience, as we would be thrilled to have you back. Thank you again for your wonderful review! Warm Regards, Karen Wisehart General Manager

"Excellent hotel. All of my expectations were exceeded."

5
barbaralk2018, Chicago, Illinois 06/04/2018

Beautiful property in every aspect from the exterior to the room to the pool. Staff is very friendly and helpful. Breakfast was fresh, hot, tasty and well maintained. Bed was extremely comfortable. Water pressure and temperature of the shower was perfect. Room is very modern and kept clean.

KWisehart, General Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you so much for taking the time to write such a great review about us for all future travelers to read. We are so excited you enjoyed your stay with us and really appreciate your kind remarks about our property. Your support and feedback inspires our staff to provide every guest with the best customer service every day! We hope to see you again soon. Thank you again for the amazing review! Warm Regards, Karen Wisehart General Manager

"Can't beat the service"

5
pamelabond4007, Madrid, New York 03/04/2018

My stay at this hotel was outstanding. The staff went above and beyond to make my stay comfortable. The room was clean and well furnished with anything I might need. I fully recommend this facility to anyone wanting or needing to go to Burlington. I will definitely use the facility again if I get the chance.

KWisehart, General Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you so much for sharing such an outstanding review of our property on Trip Advisor! We are so happy you had such an enjoyable stay with us and really appreciate your kind remarks about our staff and guestrooms. We look forward to your next visit! Warm Regards, Karen Wisehart General Manager

"Return Business Trip"

5
J M, Esperance, New York 26/03/2018

I've been staying here when in the area on business for over 10 yrs. now, the staff is outstanding and the rooms are always clean and comfortable. When I walk in, no matter how long it's been since my last stay, I'm greeted like I'm family.

KWisehart, General Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you so much for taking the time to write such a great review about us for all future travelers to read. We are so excited you enjoyed your stay with us and really appreciate your kind remarks about our staff and property. Your support and feedback inspires our staff to provide every guest with the best customer service every day! We hope to see you again soon. Thank you again for the amazing review and for your loyalty to our hotel. Warm Regards, Karen Wisehart General Manager

"Always a great place to stay."

4
User 16/03/2018

We were flying out of Burlington on March 14th and another noreaster was on the way. We changed our reservation for a 6 am flight and decided to use the sleep and fly program. Charlie checked us in and upgraded us to a king and we had a great conversation about March Madness and Vermont. The room was comfortable and the bed was great. The shuttle was on time and we were able to have a quick continental breakfast before we left. I think it is great that there is something to eat for the early traveler. Unfortunately, mother nature was not our friend and we flew out of Burlington 12 hours after we arrived at the airport.!!! We had a great meal at The Windjammer and appreciated that our server showed us a shortcut to get back to the hotel.

KWisehart, General Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you so much for posting such a nice review of our hotel on Trip Advisor. We are thrilled to hear that Charlie and the rest of our team took great care of you throughout the nor'easter that hit us again in March. With air travel being so unpredictable this time of year, we do our best to make our airport guests as comfortable as possible. We are happy to hear that you made it to your destination safely and we all look forward to your next visit! Warm Regards, Karen Wisehart General Manager

"Weekend getaway"

5
catherine d, Graniteville, Vermont 12/03/2018

Great hotel. Staff is very friendly and professional. Rooms are comfortable and relaxing. Indoor heated pool is nice but could be warmer. Breakfast was good. Plus is that the restaurant, Windjammer, is right there, no need to travel further. Food is very good.

KWisehart, General Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you very much for taking the time to share your positive experience on Trip Advisor. I was so pleased to hear that you thoroughly enjoyed your stay and were treated with friendly and professional service from our staff. We truly appreciate your wonderful comments about your stay with us and we all look forward to hosting you again in the future! Warm Regards, Karen Wisehart General Manager

"The finest lodging in Vermont "

5
User 12/03/2018

I've been to this hotel on several occasions and I always have an outstanding stay. The room is always clean and reasonably priced. Casey is one of the best managers I've ever dealt with at a hotel. She's warm and helpful and understandable and has always been accommodating when I've stayed here. That's how a hotel manager should be. The only complaint I have about this hotel is that I only get to stay here once a year. I love this hotel and I wouldn't go anywhere else. It will always be the only hotel I will stay at in the Burlington area. A+ stay

KWisehart, General Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
There is no greater satisfaction, as a customer service professional, than receiving kind words and a perfect score from a valued guest, Thank you! We really appreciate your kind remarks about our amazing Manager Casey and wonderful comments about our hotel. Rest assured that your feedback has been shared so we may enliven our team members with your thoughtful compliments. I am confident that our staff delights in knowing that they contributed to the enjoyment of your stay. Thank you again for your loyalty and we so look forward to your next visit! Warm Regards, Karen Wisehart General Manager

"Convenient hotel with nice staff"

4
Judith S, Kingston, Canada 12/03/2018

Hotel well located next to the excellent Windjammer Steak House. Check-in was efficient and the room was pleasant. We enjoyed the breakfast before departure but didn't use the pool or workout centre. We found the staff helpful and pleasant.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for your excellent review of our hotel and restaurant. We are so glad you had an enjoyable experience with us and appreciate your wonderful compliments of our staff and customer service. Thank you for choosing our hotel for your travels, and we hope to host you again in the future! Warm Regards, Casey Johnson Assistant General Manager

"Stay here often..always reliable"

4
LBMA40, Massachusetts 07/03/2018

My daughter is at UVM so we stay here often enough. Sometimes just one of us, sometimes 3 of us. Staff always nice and helpful, room is clean, breakfast is a bit boring but it's free so no complaints. I was up last time to help my daughter as she sustained an injury. Staff let me have a late checkout, which was much appreciated as I had calls to make to doctors, insurance company, etc. Took me all morning. Free parking is nice to come and go, unlike if you stay downtown where you are charged and it's a hassle. They have great chocolate chip cookies to welcome you at night...yum!

KWisehart, General Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you very much for taking the time to share your positive experience. I was so pleased to hear that you thoroughly enjoyed your stay and were treated with the Unmatched Guest Service we strive to provide all of our guests. We truly appreciate that you have so graciously allowed us the opportunity to learn about your recent experience and we all look forward to hosting you again in the future! Kind Regards, Karen Wisehart General Manager

"Quick stay while family member was in the hospital"

5
495kim, Rockaway, New Jersey 28/02/2018

Everything was good and the front desk and shuttle service were so helpful and made a stressful couple of days so much easier. The breakfast was good, the room was clean, and the bed was fine. Thank you again to the front desk and shuttle driver for being so helpful.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your review with us and fellow travelers! We are so glad to hear that you had a great experience with us and that we could make your trip a little less stressful. We are so grateful for your wonderful review and hope that you will stay with us again in the future. Warm Regards, Casey Johnson Assistant General Manager

"Very reasonably priced"

5
FionaDC, London, United Kingdom 28/01/2018

I think we got a good deal here by turning up on spec and we were very happy with it. The breakfast was good and there were constant hot drinks available and plenty of parking. The restaurant attached to the hotel was good too. It's not in a particularly exciting area on the edge of town, but good for shopping.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for your excellent comments about your experience at our hotel and restaurant. We are glad you enjoyed your stay and hope you will be back again next time you are travelling through Burlington. Warm Regards, Casey Johnson Assistant General Manager

"Great place with busy local restaurant onsite"

4
Amy P, New Hampshire 16/01/2018

This was the smallest room I've ever stayed in but I really liked it. The bed was comfy. I could walk to the restaurant onsite for a tasty steak dinner and amazing salad bar. Warm cookies and milk served in the lobby at 8:00. Helpful staff. Very well respected locally. Kurieg in the room.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you so much for the wonderful review of our hotel. We are glad you enjoyed the Windjammer Restaurant and our warm cookies and milk at 8pm. Thank you for choosing our hotel for your stay and we hope you will be back again in the future. Warm Regards, Casey Johnson Assistant General Manager

"Great place for Burlington, VT area stay"

5
Brook C, Reading, United States 10/01/2018

Like staying at this place when I visit Burlington, VT (I do at least once a year). Staff is great, rooms/facilities good for cost, area safe/close to what I am doing in area. Love the pools! Great restaurant/bar on property.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to write a review of our hotel and for highlighting all our key amenities. We are so happy to have you back each year and hope that you will continue to visit and stay with us for many years to come! Warm Regards, Casey Johnson Assistant General Manager

"Happy to Book again in the Future"

5
LadyPeony, Knowlton, Canada 10/01/2018

Very happy with my stay. Room was well kept and staff was helpful, friendly and attentive. Did not have a chance to check out the pool but I look forward to checking it out next time. Breakfast was better that expected and both my girls found something they liked to eat.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for your fantastic review! We are so glad you and your family enjoyed your stay and look forward to hosting you again in the future. Warm Regards, Casey Johnson Assistant General Manager

"Great STAFF!!! Customer Service Spot on!!!"

4
Susan P, Montreal, Canada 10/01/2018

First time staying at this particular Best Western. The difference here is the staff. Polite, friendly & care about the guest. Hope management gives them the appreciation they deserve. From reservation, check in, cleaning staff & even maintenance everyone was professional & gave great customer service. On line Check In requests were actually looked at!!! Only points that need improvement are the breakfast & check in area. They are to close together. Not pleasant in the deep freeze. Clients having breakfast were cold & so was staff at front desk. Breakfast area also needs more supervision especially when there are a lot of people. Best Western should consider a rubber mat in the room when people walk in. Boots in winter directly on carpet or hard wood floor not ideal. Only other issue, paper amenities much to harsh. Great asset is the Restaurant next door. (should consider giving BEST WESTERN clients a percentage off ) All in all very good & will return again.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your excellent review and helpful feedback! We appreciate your comments and will be using your feedback to help us improve our overall guest experience for the future. Thank you so much for your very kind words about our staff. We truly appreciate each and every member of our team and will be so proud to share your great review with them. We hope you will be back again soon! Warm Regards, Casey Johnson Assistant General Manager

"GREAT VALUE"

5
Stan G, Westmount, QC 07/01/2018

We have visited the BW Windjammer on numerous occasions and have always been pleased with our sojourn Great location 1...close to interstate 89 2...near Burlington centre 3...near Champlain Mall and other services We certainly appreciate having a nice restaurant on premise The suite we occupied was very nice

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for your wonderful review of our hotel! We are glad you enjoyed your stay with us. We hope you will be back to stay with us again soon. Warm Regards, Casey Johnson Assistant General Manager

"Best Western Burlington - Excellent"

5
User 06/01/2018

This hotel is a rare gem. Well managed, professional staff, competitively priced, well located, great restaurant and pub attached. This place is a rare mix of hotel professionalism and personal service. Well done!

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you so much for your excellent review. We are so flattered by your description of our hotel and staff. We take great pride in our property and really value our guests. We are so glad to see that this shows! We hope to see you again very soon! Warm Regards, Casey Johnson Assistant General Manager

"Fresh, Clean, Friendly, Comfortable: A Great Value!"

5
Elliot_Knox, Minneapolis, Minnesota 04/01/2018

We've stayed at the Windjammer twice in the last week, once without a reservation and once with one, and both times have had a great stay. Very comfortable beds, freshly-painted and decorated rooms, very clean, friendly and obliging staff members. For free hotel breakfasts, the breakfast was pretty good, too. This is our current favorite hotel in Burlington when we have to stay overnight on an airport run, and it's a great bargain for the price. We also ate in the restaurant on our last night and had a terrific meal. A+++

"Good service, clean room, friendly staff"

4
Q4025LYroberts, Lebanon, NH, United States 01/01/2018

Overall, we were happy with the stay and would stay again. The breakfast was very good, the room a bit small, but clean. The pool was warm and perfect on a frigid morning. The hotel is in a perfect location if you're attending a concert at The Higher Ground and have the money to book a hotel for the night. The layout of the hotel in odd, since it wraps around The Windjammer restaurant, but convenient if you plan to eat at The Windjammer.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for choosing our hotel for your trip to Burlington. We are glad you had an enjoyable experience and appreciate your wonderful comments about our breakfast and staff. We hope you will consider staying with us again during your next trip to Burlington. Warm Regards, Casey Johnson Assistant General Manager

"Decent Night's Rest"

3
ErnTrekker, PA 28/12/2017

Stayed here for 1 night while traveling through New England for a week - most of the hotels in the area were full, including this one. The room itself was nice & the bed comfortable, staff were friendly...the only drawback is that the hotel appears to be built as if it were one large stick-frame house - meaning that there is not a lot of insulation between rooms & the hallway creaked a bit as we rounded the long corridor to our upstairs room...fortunately the guests were relatively quiet upon settling in to their rooms. The best rooms would probably be near the far ends of the halls if noise is an issue. That being said, we did not have a bad experience, & I wouldn't be bothered by staying at this location again.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your experience with us! We are glad you had an overall enjoyable stay. We appreciate you letting us know about the noise concerns that you had, and are glad to hear that you had a restful night with us. We are so glad you chose our hotel and hope that you stay with us again next time you are travelling near Burlington. Warm Regards, Casey Johnson Assistant General Manager

"Great Experience Yet Again"

5
User 16/12/2017

I have stayed here five or so times in the past four months and each time has been very comfortable with pleasant staff. Indoor and outdoor pools are a plus as well as the location being so close to UVM and Lake Champlain.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for the excellent review of our hotel! We really appreciate your fantastic comments about our staff and facilities. We are so grateful for your loyalty and business and hope to see you again very soon. Warm Regards, Casey Johnson Assistant General Manager

"A great place to stay"

5
347scottv, Keene, United States 15/12/2017

I stay at the BW Windjammer several times a month and always feel welcome. The front desk staff is always so friendly and greets me by name. The restaurant and lounge is the best hotel restaurant and lounge I know of. The food is amazing and the pub always has a great selection of local beers. I don't like being away from home but always look forward to checking in to the 'Jammer.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for your exceptional review of our hotel and restaurant. We greatly appreciate your amazing comments about our welcoming staff and our restaurant food and atmosphere. Thank you for choosing our hotel and restaurant for your frequent visits to Burlington. We are honored to have such a loyal guest and promoter of our company. Looking forward to hosting you again soon! Warm Regards, Casey Johnson Assistant General Manager

"Clean, chirpy staff, so-so breakfast...and zero noise insulation"

4
Pam H, Little Rock, Arkansas, United States 12/12/2017

So, this spread-out maze of a hotel (read: 3rd floor is 4th floor) is an easy place to crash. Located just off main highway intersections, it's perfect if you're traveling round and about Vermont. Good shower, good coffee, nice folks. And, that's a good thing because you can hear everything anyone is doing within a, say, 10-room perimeter. Everything. Just sayin'. Got upgraded to a king suite, which was just great. Would stay here again.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your review of our hotel. We are glad to hear you had an overall positive experience, and apologize for any noise you encountered during your stay. Thank you for choosing our hotel for your trip to Burlington, and we hope to see you again soon. Warm Regards, Casey Johnson Assistant General Manager

"Great stay, great location, great service, great value!"

5
Stan H, Montreal, Canada 11/12/2017

If not clear enough in the title, we had a GREAT weekend! Would definitely come back! We have an annual "after Black Friday" hopping trip to Burlington and thought to give the BW a try....glad we did! The location, the amenities, the staff second to none!

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for sharing your outstanding review! We are thrilled to hear how wonderful your stay was. We are so glad you gave our hotel a try and hope you will be back again soon. Warm Regards, Casey Johnson Assistant General Manager

"Mattress too Soft"

5
338darcies, Burlington VT, United States 11/12/2017

Only thing that was a little disappointing was the mattress was too soft! Other than that, the hotel was great. Staff was welcoming and accommodating. The location for our purpose was perfect. centrally located. Breakfast was OK ... Son loved the OJ said it was the best!

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to review our hotel and let us know about your experience during your stay. I am sorry to hear that your stay was not a complete success due to the mattress comfort. Thank you for letting us know so that we can improve our guest experience for the future. Thank you for staying with us and we hope you will be back again soon. Warm Regards, Casey Johnson Assistant General Manager

"Quick trip to Burlington"

4
User 09/12/2017

Friendly staff. Rooms were clean and beds were comfy. The elevator was being replaced at the time but they asked us several times if we were okay with walking up the stairs. It was fine even though we were on the third floor, there were not many steps. Breakfast was good. Food was hot and the staff made sure it never ran out.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your excellent review of our hotel and breakfast. We are very sorry for any inconvenience caused by the elevator renovation, and appreciate your kindness and understanding. Thank you for choosing our hotel for your trip to Burlington, and we hope you will be back to see us again soon! Warm Regards, Casey Johnson Assistant General Manager

"Great Burlington Option"

5
sheilap37, Killington, United States 08/12/2017

Wonderful experience, comfortable room, friendly staff, good breakfast, terrific dinner next door at the Windjammer. All in all, a relaxing and easy stay. The hotel lobby had delicious coffee and comfortable seating for our group.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for sharing your wonderful experience with us! We really appreciate you taking the time to write such a great review of your stay. Thank you for choosing our hotel and restaurant and we hope you will be back again soon. Warm Regards, Casey Johnson Assistant General Manager

"Nice place to stay when visiting grandaughter at college!"

4
Fisherman'swife, Rhode Island 05/12/2017

It was a very nice stay. Although the room was very small, the staff were pleasant, the breakfast was good, and the pool was fabulous...warm and clean. We went to the restaurant next door and had a nice drink before retiring for the night.

"richlaura61"

5
User 05/12/2017

Beautiful hotel with nice rooms. Location close to the hospital, mall and many, many stores. dBeds and pillows could have been more comfortable. Fan that controlled the heat was quite noisy. The Pub Restaurant at the hotel had excellent meals.

"Personal"

5
virginiak104, Malone, United States 04/12/2017

Hotel was very clean and staff was very pleasant and helpful. The indoor pool was a bonus and was very clean. The children really enjoyed this feature. The breakfast was very good and had ample choices. I would recommend this hotel to everyone.

"Highly recommended"

5
D8070HOdavid, Somerville, New Jersey 03/12/2017

I stayed here for three nights while visiting a family member at the very close by University hospital. The staff was very friendly and helpful. The rooms clean and comfortable. The restaurant is mere steps from the lobby and has a great salad bar and the prime rib was both generous in portion and served as I requested (RARE). This will now be my "go to" place to stay in Burlington.

"great find"

5
janice r, Henrietta, New York 27/11/2017

We chose this hotel because we are reward members and boy are we glad we did! The hotel sits back off the road which was good because it is a main road right off the expressway. The person at the front desk, Charlie, was very friendly, knew about the area and gave us some great info. He knew the answers to all our questions and even gave us some tips for parking downtown. We received an upgrade and our room was very clean, large and had everything we needed. The view was of the courtyard which had holiday lights on at night and made it nice. The breakfast area was spotless and the food was fresh and hot. The staff in the breakfast area keep it very nice. The food choices were better than most. They have coffee 24hrs and in the evening milk and cookies. We ate at the pub on site and it was nice it was on property. The location is only a few miles from downtown, which is worth the drive. also walking to a few different choices for food and even shopping. I would stay here again if in that part of Vermont again.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you so much for sharing your fantastic review with us and fellow travelers! We are also very glad you chose our hotel, and appreciate your wonderful comments about our staff, your room, and our breakfast. Thank you for being rewards members with Best Western and we hope you will be back again in the future. Warm Regards, Casey Johnson Assistant General Manager

"Another excellent stay"

5
A1553NEkimberlyc, Windsor, United States 27/11/2017

This is the second time we have stayed at the Best Western in Burlington. The rooms are very clean, staff is super friendly and the continental breakfast was a great value! we really enjoyed the salt water poos and the fitness center was small but adequate for our needs.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you so much for your wonderful review of our hotel. Thank you also for choosing us again for your trip to Burlington. We greatly appreciate your business and hope you will be back again in the future. Warm Regards, Casey Johnson Assistant General Manager

"Pleasant, attentive staff!"

5
TravelNat_VB, Mansfield CT 23/11/2017

This hotel provides all your needs: indoor pool, workout room, hot breakfast (including organic steel cut oats); great proximity to downtown Burlington and UVM. The staff deserves a big shout out, very helpful and courteous.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for the fabulous review of our hotel! We greatly appreciate your great comments about our staff and our various hotel amenities. Thank you for staying with us and we hope you will be back again very soon! Warm Regards, Casey Johnson Assistant General Manager

"Perfect Oasis!"

5
valeriemC2961PG, Ferrisburgh, United States 21/11/2017

I was so pleasantly surprised by my stay at this hotel. Once inside, it was comfortable, clean, up to date, and just peaceful! We had a great dinner at the Windjammer, the room was comfortable and clean (and I'm picky!!), the amenities were great and the little touches made a big difference.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for your excellent review of our hotel and restaurant. We are so glad to hear that you enjoyed your experience with us! Thank you for choosing our hotel for your trip to Burlington and we hope you will stay with us again next time you are in the area. Warm Regards, Casey Johnson Assistant General Manager

"Great stay!"

5
arthurt673, Montreal, Canada 19/11/2017

We had a suite with both of our kids having their own bed and the parents a separate room with a king sized one. The beds were very comfortable, the hotel restaurant was a real surprise with great steaks and seafood and a great salad bar (the place seems very popular with the locals as it was quite busy). We used the indoor pool which was fine as well. For the price we paid, the hotel surpassed our expectations... Will definitely go back if we stay in Burlington...

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for the excellent review! We really appreciate your amazing review of our hotel and restaurant. It makes us very proud to know we exceeded your expectations. Thank you for staying with us and we hope to see you again soon. Warm Regards, Casey Johnson Assistant General Manager

"Busy weekend"

5
dmscuba27, Exeter, Ca 13/11/2017

Unfortunately we arrived along with sports teams on a Friday night. Finding dinner without leaving the premises was a challenge but we finally scored a table in the bar and made a dinner out of snacks and soup. The room was lovely and clean and we had a good night's sleep after the sports kids stopped running up and down the halls. Again in the morning the small breakfast room was overwhelmed. Breakfast did feature bacon and sausage but our group had to split up and sit separately.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for sharing your review with us on TripAdvisor! We appreciate your five star rating and comments about your experience at our hotel and restaurant. We are so glad you enjoyed your room, and apologize that the restaurant and breakfast area were busy. Thank you for sharing this very important feedback with us. Thank you for choosing our hotel and we hope you will be back again soon! Warm Regards, Casey Johnson Assistant General Manager

"Too noisy"

3
Roberta B, Middlesex, Vermont, United States 13/11/2017

The walls are very thin and you can hear people talking to each other. High school and collegiate teams are housed here on weekends in the fall and it is very noisy out front, so ask for a room in the back.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your experience with us. I am very sorry to hear that your stay was greatly affected by noise from some of our groups in the hotel. I am very sorry for this inconvenience and we will be using your feedback to make sure we improve our guest experience for the future. Thank you for choosing our hotel for your stay and we hope you will give us another opportunity in the future. Warm Regards, Casey Johnson Assistant General Manager

"I like best Western Hotels...when ever I travel through out the states I always try to find a Best Western Hotel. Break"

4
User 12/11/2017

Usually stay at a Best Western Hotel. Breakfast is excellent. Staff is friendly, rooms are clean, the only thing is that we have no more hot bath, my husband and myself were always in the hot bath..you also need a steam room that we would enjoy very much.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you so much for taking the time to share your review! We are glad to hear you enjoyed your stay with us and we appreciate your feedback about adding a hot tub and steam room to the hotel. We hope you enjoyed your trip to the states and we hope to see you again next time you are traveling through Burlington. Warm Regards, Casey Johnson Assistant General Manager

"Better than Anticipated"

5
loisl338, Simsbury, United States 12/11/2017

I usually use a different hotel chain but the wedding blocked rooms here for a very reasonable rate. I was happy to find that this property was just as good as my “go to” property choice. The breakfast was extensive and offered literally something for everyone. The staff were friendly and professional and the beds were extremely comfortable. I would definitely choose this property again!

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you so much for giving our hotel a try! We appreciate the excellent review and complimentary feedback. We are so glad to hear you had an enjoyable experience and we hope you will be back again next time your travels bring you to Burlington. Warm Regards, Casey Johnson Assistant General Manager

"Always welcoming and relaxing Great Staff both hotel and restaurants"

5
Joe A, Enfield, Connecticut 11/11/2017

Business trip ever month and when I end the day room is cleaned and restaurant always relaxing .Great place for watching sports all in he bar area and bar staff is and food is great and drinks great also

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for your excellent review of our hotel. We are so glad we can provide a comfortable and welcoming place for you to relax after a long day at work! We appreciate your excellent comments about our atmosphere and staff. We look forward to hosting you again next month. Warm Regards, Casey Johnson Assistant General Manager

"Good Place to stay"

5
karenbC5123KW, potsdam, United States 06/11/2017

Hotel was clean and centrally located. Staff was helpful. Breakfast was very good with many choices available. Shuttle service was excellent. The Windjammer restaurant was excellent. with a lunch and dinner menu. Menu for dinner needed some choices for children.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for your excellent review of our hotel and our wonderful restaurant! We are so glad you enjoyed your stay with us and hope you will be back again in the future. Warm Regards, Casey Johnson Assistant General Manager

"Road Trip 2017"

5
Maggiedave82, Hamilton, Canada 06/11/2017

The Best Western Windjammer in Burlington Vermont was one of the highlights of our trip. We had a mini suite with a king size bed. Very nicely appointed, clean and tidy. We enjoyed both the indoor and outdoor pools and at night had an absolutely wonderful meal in their 5 star restaurant. Every member of the staff were friendly and did everything they could to make our visit a pleasant one. This is without a doubt one of the best hotels we have ever visited. We give it a 6 out of 5! I just know you will enjoy your stay here just as much as we did. Relax and enjoy.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you so much for the fantastic review! We are so glad to hear how much you enjoyed your stay and appreciate all your excellent comments about our rooms, facilities and restaurant. We are so glad you had a memorable and enjoyable getaway at our hotel and hope you will be back again in the future. Warm Regards, Casey Johnson Assistant General Manager

"Best Hotel in the Burligton area for business travel"

5
173brigittec, Cabot, Vermont 04/11/2017

Good location just outside the city of Burlington VT, includes shuttle service into town, great value, wonderful breakfast, clean comfortable rooms. Windjammer Resturaunt is just a few feet away for a great meal! Highly recommend!!!!

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for your wonderful review! We are so glad to hear you enjoyed your stay. Thank you for highlighting all of our key amenities. We hope to be your hotel of choice for all future business travel to Burlington VT! Warm Regards, Casey Johnson Assistant General Manager

"Great hotel at a great price!"

5
emilykG7900ET, Newark, New Jersey 04/11/2017

I always stay at this hotel when I'm in Vermont. The location is great, rooms are spacious and comfortable. The fitness center has many machines as well as free weights. And of the course the restaurant is a great and convenient place to grab dinner.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for your fantastic review! We are so glad to be your hotel of choice when coming to Burlington. Thank you for your loyalty and for sharing your wonderful comments with fellow travelers. We hope to see you again very soon. Warm Regards, Casey Johnson Assistant General Manager

"Great place to stay in Burlington."

5
Walt L, Stowe, Vermont 03/11/2017

Love this place. Wonderful staff, best restaurant in Burlington and probably all of Vermont. Incredible prime rib and steaks. The perfect place to stay for any event in Burlington and ideal if you are flying out of BTV. Great bed, great food and free shuttle to airport.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your excellent review. We are thrilled to hear how much you enjoyed our hotel and our restaurant! We strive to provide an exceptional experience for all our guests and are so glad you enjoyed your stay. Thank you for staying with us and we hope you will be back again soon! Warm Regards, Casey Johnson Assistant General Manager

"Comfortable and convenient"

5
Kathryn S, Johnson City, Tennessee 01/11/2017

Easy access to highways and downtown or airport. Friendly, good breakfast. Clean room, slept great despite bad back. It's a bit confusing trying to find the lobby as the front of the hotel faces what I would consider the rear, the back of the building. Just need better signs.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for sharing your excellent review. We are glad you enjoyed your experience and the convenience of our location. Thank you for your helpful suggestions about the signage for finding the lobby. We hope you will be back again in the future! Warm Regards, Casey Johnson Assistant General Manager

"Nice property and friendly service"

5
HappyMom2014, Princeton, New Jersey 31/10/2017

Everything very clean and well-maintained. Airport shuttle available 24 hrs. Staff competent, helpful, friendly. Group gathers around the warm choco-chip cookies in the lobby. Good location. Restaurant on property, but we did not have the chance to dine there. Will return!

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you so much for the amazing review of our hotel. We are so glad you enjoyed your experience! Thank you for staying with us and we look forward to hosting you again in the future. Warm Regards, Casey Johnson Assistant General Manager

"Quiet Clean Pet Friendly Great Staff"

5
616claudek, Burlington, VT, United States 31/10/2017

We stayed at the Best Western in VT while traveling to our Canada. Three nights total, two on the front end and one returning home. Staff was very helpful. We travel with our golden retriever and the facility has nice surroundings to take her for a brief walk. It is also located near restaurants within walking distance. Though not next to the downtown area, the city is easy to access. Overall, a great place and we will be back.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for sharing your excellent review! We are so glad you and your golden retriever had a comfortable and quiet stay with us. Thank you for choosing our hotel for your travels and we hope you will be back again in the future. Warm Regards, Casey Johnson Assistant General Manager

"Jeff's review"

4
User 28/10/2017

We've stayed here on & off for years. Great restaurant, food was cooked perfectly. Hotel is near the Burlington airport & offers a free shuttle. Near good shopping. Free fresh chocolate chip cookies at 8:00 PM. Has a lively bar.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for your wonderful review! We are so glad you have been coming to our hotel for many years and appreciate you choosing our hotel and restaurant when you come to Burlington. Thank you for staying with us and we hope to see you again soon. Warm Regards, Casey Johnson Assistant General Manager

"Excellent experience"

5
marycD1273RE, Burlington, United States 26/10/2017

Very friendly and helpful staff. Excellent breakfast offerings, many choices of hot and cold food. Clean well maintained rooms. Free use of computer and printer was very helpful. Plenty of parking in well lit parking lot.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for your excellent review! We are thrilled to hear how much you enjoyed your stay and our various hotel amenities. Thank you for staying with us and we hope to see you again very soon. Warm Regards, Casey Johnson Assistant General Manager

"Great hotel"

5
enongol, Philadelphia, United States 26/10/2017

No complaints on this hotel. It was clean, the staff was kind, and it was affordable. I was only 10 minutes from the venue at which I was performing. The next day I enjoyed the complementary breakfast. There was a nice selection.

"Nice place to stay"

4
hateinjustice, Long Island, New York 25/10/2017

Very clean hotel, very friendly staff. Complimentary hot buffet breakfast. Coffee 24/7 in the lobby. Restaurant was very good, upstairs lounge was very good too. I'd definitely go back. The only disappointment was the creeky wood floors in the hallways.

"If in Burlington, VT - do not miss this place!"

5
wrightjo, sebring, fl 23/10/2017

We were in town for a family gathering due to a death in the family.. Staying in a place as accommodating as this with such great service, nice surrounding and a great staff made a difficult trip so much easier!

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for sharing your excellent review on TripAdvisor. We are so glad to hear that our hotel and staff made you feel comfortable and welcome. We are so sorry for your loss, and thank you for choosing to stay with us while you were in town. We hope you will be back again in the future. Warm Regards, Casey Johnson Assistant General Manager

"Trip to Burlington"

4
Bibby69, Ramsgate, United Kingdom 22/10/2017

Great hotel, lovely, friendly and helpful staff on reception. The hotel was in a great location just outside of the main part of Burlington, close to the university and also great proximity to the airport which was only a 5 minute drive away. There is a Starbucks within walking distance as well. The room was very nice, clean and spacious. It was also equipped with a microwave and fridge which is always a bonus. I would not hesitate to recommend this hotel.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for your fabulous review of our hotel. We are delighted to hear how much you enjoyed your experience, our location, and the comfort of your room. Thank you for staying with us and recommending us to others! We hope you will be back again soon. Warm Regards, Casey Johnson Assistant General Manager

"Great food including Gluten Free"

5
ParticularPal, Las Cruces, New Mexico 19/10/2017

Enjoyed lunch here with friends. The baked haddock and Mediteranean salmon were moist and nicely seasoned. The chicken salad wrap was generous and delicious. I had the classic reuben that had plenty of thinly sliced corned beef and swiss cheese, but it could have used a bit more Thousand Island dressing. The light rye bread was sliced just right. Would have liked a little more sauerkraut as well. The side was cole slaw that is very tasty and not runny or dry. The Gluten free flourless chocolate cake was decadent! Very chocolatey, rich and gave me a buzz like a pot of coffee. It came sitting in a raspberry coulis with a little whipped cream on top. We have all eaten here before and continue to return because of the great food and service staff.

"best in class"

5
Luc D, Palm Coast, Florida 19/10/2017

Pleasantly surprised, had not been to a best western in years. defenitely putting back on my list.Realy enjoyed the restaurant priced reasonably and great selection. Halway carpets could use some updating but very clean overall.

"Belly up to the Salad Bar"

4
Marilyn N, Rochester, New York 18/10/2017

My mom, 2 sisters and I went to the Windjammer Restaurant for dinner having heard the salad bar was the biggest in the East. Well, it is pretty darn big and the red meat that we ordered to go with the salad bar was exceptionally tasty; the salmon had to have a little more time under the broiler. Certainly would go back if I have a chance. Pricing was reasonable once we found the light fare - a smaller portion which fit our appetites just fine. Our lodging was just across the street at the Double Tree.

"Our new home away from home."

5
marjoriej34, leominster, United States 18/10/2017

One of the best hotel stays we have ever had. Breakfast was great and attractive looking. Means a lot to us. Our suite was so nice. The bed was the most comfortable bed I have ever slept in in a hotel. Restaurant was great and attractive. Pub food was good. No complaints

"Ignored"

2
C6436WYrobertb, Boston, Massachusetts 16/10/2017

Step aside businessmen leaf peepers in town. Management seemed to have little concern for business customer's needs while hoards of eager foliage enthusiasts shuffled around the lobby. While charging more than the Sheraton down the street. Sad.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for sharing your comments about your recent stay. We sincerely apologize that your experience did not live up to your expectations and that you felt ignored during your stay. We take great pride in our customer service and although it's never easy to receive feedback from an unhappy guest, it is feedback that we value very much. Please know that greatly value all of our guests and always do our best to offer a comfortable and enjoyable experience to everyone staying at our hotel. Again, I apologize about the inconvenience and hope to provide a better experience in the future. Warm Regards, Casey Johnson Assistant General Manager

"Overall good experience."

4
A7642NRthomasr, Farnham, United Kingdom 08/10/2017

Rooms very clean and comfortable with all you need for a good nights rest. Staff were generally friendly and helpful. Breakfast was a bit cheap and cheerful with plastic cutlery and buffet limited and not very hot. Otherwise a good place to stay.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for sharing your review of our hotel. We are glad you enjoyed your overall stay and thank you for bringing your concerns about breakfast to our attention. Thank you for staying with us and we hope you will be back again in the future. Warm Regards, Casey Johnson Assistant General Manager

"Stay away from 416"

3
Allison R, Woodbridge, United States 08/10/2017

We stayed here during parents weekend. Since I wasn't aware it was parents weekend I felt lucky to get a room at the last minute. However the price was jacked- our room was $238 and it was comparable to a Microtel, size wise. Everything else was nice- clean, ok breakfast, comfy bed and pillows. But the odor! We actually couldn't stay long in the room- smelled like someone dumped perfume in the room. In reading other reviews I'm wondering if this was to mask issues with mold. The hotel desk clerk stated they had not received complaints which really surprised me.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for letting us know about your experience at our hotel. We are very sorry for the odor you experienced in your room. We will make sure to have this room inspected and have any odor issues resolved as soon as possible. We appreciate you letting us know about the problems you experienced so that we can improve for the future. We hope you will be back again soon. Warm Regards, Casey Johnson Assistant General Manager

"Very nice"

4
ROBERT W, NH 07/10/2017

Helpful staff, cookies every evening. Indoor pool a plus, but wish there were a hot tub. Outdoor pool looked inviting. Breakfast was very good. Restaurant food was fair, do not recommend the meatloaf. Salmon was excellent. Room was nice, but very small desk, and very soft bed if that is your preference. Would stay again.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for sharing your review with us and fellow travelers on TripAdvisor. We are so glad to hear that you enjoyed your stay and our friendly staff! Thank you for letting us know what you enjoyed and where we can improve for the future. We hope you will be back again next time you are in Burlington. Warm Regards, Casey Johnson Assistant General Manager

"Great stay"

5
F3734FTmichaelo, Potsdam, United States 04/10/2017

Excellent service. Outstanding restaurant with a wide variety menu. . Location perfect for University and medical access. Employees impeccable and courteous beyond reproach. Room clean and every functioned nicely.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for sharing your outstanding review! We are so glad you enjoyed your stay and our restaurant. We hope you will be back again next time you are in Burlington. Warm Regards, Casey Johnson Assistant General Manager

"Help in time of need"

5
justinfG7645JW, Concord, United States 02/10/2017

A huge thank you to Jason at the front desk. Our mother was in the hospital down the street and Jason was super helpful and considerate. Thank you to the entire staff for a great hotel experience. We would recommend this hotel to anyone staying in the area.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your excellent review and wonderful comments about Jason. We are so glad he made your experience that much more comfortable during a stressful time. We hope you come back next time you are in Burlington. Warm Regards, Casey Johnson Assistant General Manager

"Best Western Best Value"

4
User 02/10/2017

Best Western Winjammer is excellent hotel for the price. Centrally located in Burlington Vt it met my families needs. There is a pool and decent fitness center and it's within walking distance of Starbucks, Green Juice Place, Yoga and Barre class. Located only 6 minutes from the airport.

"very pleasant stay"

4
GeorgisWallingfordPA, Wallingford PA 01/10/2017

Stayed here while I moved my daughter into UVM. The location is great and not a long car ride from the college. It is set back from the road and trees buffer highway noise so it is quiet. Our room was very clean, spacious and had a fridge and a microwave. Beds were comfortable. I always tip the maid each day and came back to find the tip not taken! Front Desk very pleasant with fresh cookies at night. The breakfast is standard with several protein options. Coffee was actually pretty good and out 24/7. Would definitely return.

"Awesome Hotel and Restaurant"

5
gloria011, Willow 30/09/2017

This hotel isn't located close to much except the freeway and it's set back on property that borders the woods. It's absolutely beautiful. We were pleasantly surprised to be upgraded to a junior suite which was very nice. We ate dinner at the restaurant on the property which specializes in seafood and has a salad bar as well as Vermont cheese you slice yourself. They offer warm cookies with milk in the evening but we were too full to try any. I would definitely stay there again.

"Wonderful staff & immaculate rooms"

5
Amy C, New York, United States 28/09/2017

Staff was very friendly and knowledgeable. It was the first time we brought our dog and I was concerned about the cleanliness of a "pet friendly" room - no smell and it was immaculate! Staff also new the area very well and were able to give us great directions and local info.

"Pluses and minuses"

3
digitalcamera, Ontario 28/09/2017

Unfortunately the young woman who checked us in must have been having a bad day because she could barely crack a smile. That set the tone for our stay. I had a $10 off coupon which I presented to her and she said that she would deduct it from our room rate. When we checked out the next morning and reviewed the receipt, the $10 had not been deducted. The morning clerk corrected this. When we got to our room there was no information about local resources - restaurants, shopping, etc. - typical of what you would find in any other hotel. When I went back to the front desk the Manager on duty explained that they were a "green" hotel and I had to ask him for information. (?) Our room was small and the A/C unit was noisy, but the bed was comfortable and we did have a coffee maker, fridge and microwave. The indoor and out door swimming pools were a bonus as was proximity to the Windjammer bar and restaurant. The breakfast buffet had a good variety of foods and the attendant worked hard to keep the area tidy and the food replenished. The two maintenance men who we encountered were both very helpful and pleasant!

"Motel Stay"

4
User 28/09/2017

very pleasant stay - clean and staff is very friendly and helpful enjoyed the complimentary breakfast - many choices - outdoor and indoor pool always a plus - I had a medical appointment and stayed there with a medical discount -

"Road trip"

5
G1847MXjohnw, New York City, New York 24/09/2017

No planning. We happened on this hotel. Staff was personable. The place was clean and the food was terrific. Delightful place what more could you ask for? Try the restaurant, interesting menu. Dinner was delicious.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for staying with us and for taking the time to share your fantastic review! We are so glad you enjoyed our hotel and restaurant. We look forward to hosting you again in the future. Warm Regards, Casey Johnson Assistant General Manager

"Burlington's Best"

5
Jane W, Cincinnati, Ohio 24/09/2017

Comfortable, modern, and close to the airport. Warm cookies in the lobby every evening was a nice touch. The restaurant and upstairs pub on the hotel grounds made it easy for two tired travelers to have a great meal without having to drive all over town! This was the best hotel in our 3-state New England trip. Wish I'd had more time in Burlington, I'd have loved to extend my stay here!

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for your outstanding review! We really appreciate you taking the time to share your memorable experience with us. Thank you for staying with us and we hope to see you again soon! Warm Regards, Casey Johnson Assistant General Manager

"Couldn't sleep."

2
User 20/09/2017

I drove by the hotel because the sign did not stand out like the other hotels in the area. The car GPS told us we arrived at the destination but it was different hotel. You have to look out for the Windjammer restaurant sign rather than the BW sign. The restaurant sign is much bigger. The ac was noisy and kept us up most of the one night we stayed there. Also the floor above us creaked. The occupants in the room above us were walking around the room until early morning. Between the noisy AC and the creaking floors above us, we hardly slept! On the plus side, the breakfast had a wider selection compared to other hotels.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your experience with us. On behalf of our entire team, I am very sorry that you had a less than satisfactory experience at our hotel. We want all our guests to have a comfortable and enjoyable experience, and I am so sorry this did not happen during your stay. We will be using all your feedback to help us improve our guest experience for the future. Thank you so much for staying with us, and we really hope that you will give us another try in the future. Warm Regards, Casey Johnson Assistant General Manager

"Best Western Plus Windjammer in beautiful Vermont."

5
Sunshinecw12, West Boxford, Massachusetts 19/09/2017

We recently stayed for a long weekend at the Best Western and enjoyed the many amenities offered. The hotel is set back from the main road and is very quiet when sitting or swimming in the beautiful pool. It also has a restuarant, a little pricey, and pub offering delicious food. In general the hotel is very comfortable, the free breakfast offers a good selection and the staff is very polite and willing to help.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for sharing your exceptional review on TripAdvisor. We are so glad you enjoyed your stay at our hotel and your trip to Vermont. We appreciate your comments about our staff and various amenities on property. Thank you for staying with us and we hope you will choose our hotel for your next trip to Burlington VT. Warm Regards, Casey Johnson Assistant General Manager

"Best Western Burlington VT"

5
W1947THrobertf, Poughkeepsie, United States 18/09/2017

Great place ot stay with friendly staff and a great restaurant. We had great service from check in to check out including the dining with a good salad bar.The location is wonderful for getting to any destination as rt 89 is right there.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for sharing your outstanding review with us and fellow travelers. We appreciate your wonderful comments about our staff and award winning restaurant! Thank you for staying with us and we hope you will be back again soon. Warm Regards, Casey Johnson Assistant General Manager

"ABOVE AND BEYOND"

5
francisz470, UNCASVILLE, United States 14/09/2017

This is a first class operation that delivers above an beyond service. The A+ on site restaurant was the finishing touch to a wonderful stay. Hotel is in a prime location. Close to the University of Vermont , between the airport and downtown Burlington

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for this amazing review! We are delighted to hear how much you enjoyed your stay and thank you for choosing our hotel for your trip to Burlington. We hope you will be back again soon. Warm Regards, Casey Johnson Assistant General Manager

"Great Place for a getaway."

4
User 14/09/2017

Great place for a last minute getaway. Great full breakfast, employees very friendly. Room clean, but somewhat small. Close to restaurants, pool clean and nice. Late nite treat of warm cookies and milk a nice touch.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for your wonderful review of our hotel. We are so happy that you had an enjoyable experience. Thank you for your compliments of our employees and our various complimentary amenities. We appreciate you staying with us and hope you will be back again in the future. Warm Regards, Casey Johnson Assistant General Manager

"great stopover - turn off a/c at night for a quiet sleep"

4
crobinson2014, Cambridge, Canada 13/09/2017

clean room with normal amenities - good heat/AC unit - just turn it off before going to bed for a quiet night. breakfast in morning was okay - liked the cinnamon pastries. Pleasant staff made for a comfortable stay.

"Average experience"

3
alanpawl, Derry, New Hampshire 10/09/2017

Overall experience was above average. Room was clean and comfortable. Hotel design was poor as the elevator was at one end. A long wall to our room. Room did not have any seating. Included breakfast was satisfactory.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your experience with us. We are very sorry that your stay was not a complete success and we appreciate you sharing your feedback with us. We will be using your feedback to help us improve our overall guest experience to make sure that every guest has an exceptional stay. We hope you will give us another opportunity in the future. Warm Regards, Casey Johnson Assistant General Manager

"Fine dining and a great place to stay!"

5
User 09/09/2017

This is our fourth stay at this BW hotel in Burlington, VT. The staff are very friendly and helpful. The rooms are comfortable and very clean. It's a great location for anything you would need! They have a great complimentary breakfast, which is such a plus. The Windjammer restaurant is fabulous! We have eaten there a half dozen times and always walk away stuffed with a smile on our faces! Thanks BW Burlington,VT!

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for sharing your exceptional review on TripAdvisor. We are so glad to hear that we were able to provide you with another memorable stay! Thank you for your loyalty to our hotel and for taking the time to share your experience with us and fellow travelers. We really hope to see you again soon. Warm Regards, Casey Johnson Assistant General Manager

"Great selection"

5
cventura65, Marcellus, New York 05/09/2017

A very clean and well kept hotel with very friendly and helpful staff. The pools were great as was the breakfast. Our only complaint was the size of the room. I think it was one of the smallest room we ever had. It was a handicapped room and the bathroom was big with a great walk-in shower but the room itself was very small lacking room for suitcases and the smallest closet we had ever seen. Otherwise it was great.

"Decent stay for just one night."

4
Charles M, Brattleboro 05/09/2017

I just needed a comfortable bed, and wanted to feel safe and secure in the hotel. This hotel provided that, but little else. It was extremely hard to find the driveway at night, and then to find the actual lobby. Many families with small kids running around, screaming in the morning. Could have been $75 less for the amount of comfort I enjoyed.

"Vacation"

5
vismandr, montreal, Canada 05/09/2017

Everything was serviced perfectly. I had a great time in this city and this hotel let me to have a great rest during my vacation time. The break fast was very good. The stores around the Hotel are so helpful to provide your needs.

"Good, not great"

3
MartyBeingMarty, CT 04/09/2017

When my company booked me at this hotel I was a bit suspicious, since airport BWs are not usually my cup of tea, but when I read the reviews, I was cautiously optimistic. The reality of the hotel wasn't as good as I had hoped. The good: staff was very nice and helpful. Clearly a high point. Cleanliness of the common areas was also above expectations. The bad: hotel was a bit tired. Decor was spartan. My biggest concern was that the room reeked of cleaning fluids. I was too tired to change rooms, and frankly I thought that may be the norm for the hotel.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your experience with us. We appreciate you highlighting the positive and negative aspects of your stay. We rely on our guest feedback to help us focus on the areas of the hotel that need improvement. We will be using your feedback to improve our overall guest experience for the future. We hope next time you are in Burlington you will give us another opportunity to provide you with an exceptional experience. Warm Regards, Casey Johnson Assistant General Manager

"Great VT hotel and restaurant"

5
User 03/09/2017

We only stayed one night but the room was spacious and clean, with amenities like fridge, microwave, wi-fi, windows that open. Also a nice swimming pool that was open early (7 am) so I could swim some laps. The Windjammer restaurant has a wide menu and a large salad bar, including cheese and good bread. The meals were prepared very well and very tasty. I had a wonderful ravioli stuffed with squash, sweet potatoes, nuts and mushrooms, in a great sauce. My husband had the petite filet. Excellent.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for your wonderful review of our hotel and restaurant. We appreciate you taking the time to highlight our cleanliness, amenities, and local restaurant. We strive to provide an experience like the one you had to all our guests, and are so glad you could stay with us! We hope you come back again soon. Warm Regards, Casey Johnson Assistant General Manager

"Clean, Convenient and Good Value"

4
User 31/08/2017

We stayed at the Windjammer prior to an early morning visit to the medical center. The hotel was proximate to the interstate and the medical center and near to downtown Burlington for dinner. The room and bathroom were small but very clean and simple. I like the wood floors that seem less dirty than carpet. The bed was comfortable. There was a TV, microwave, coffee maker and refrigerator. 24 hour coffee and tea and a decent breakfast buffet available at 6:30 were very convenient. There was easy access from the parking lot. We didn't plan on a romantic stay prior to a medical procedure, so the Windjammer worked very well for our purposes. There was a medical center rate that made it a very good value. If we return to Burlington for another medical visit or for an early morning business meeting, I would stay here again.

"Clean and great breakfast"

5
debracD565FC, Wilmington, Massachusetts 31/08/2017

Have been coming to this hotel since my daughter wanted to tour UVM. The staff is great, rooms are clean. Great breakfast and it close to university. My husband and I stayed here to move her into UVM. We will be back for Parents weekend in October.

"Trip to UVM"

3
phyllisl879, Framingham, Massachusetts 28/08/2017

Staff and service was fine but room had large water stain on ceiling above bed and carpet felt slightly damp. Breakfast was not very good. They ran out of eggs and hash browns were hard. Convenient location to University of Vermont

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your review with us. We are very sorry for the problems you experienced during your stay, and really appreciate you taking the time to share this feedback with us. We are very grateful for our guest feedback to help us improve our guest experience for the future. Thank you for staying with us and we hope that you will give us another opportunity in the future. Warm Regards, Casey Johnson Assistant General Manager

"Great Stay"

4
M5558QAsuzannem, New York, United States 28/08/2017

we are always happy with our stay here...love the outside pool! very clean hotel great location..we have been staying here to visit our daughter at University of Vermont for several year now always happy

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your excellent review with us. We are so happy to hear how much you enjoy our hotel and are very grateful to have you as one of our frequent guests! Thank you for staying with us and we hope to see you again very soon. Warm Regards, Casey Johnson Assistant General Manager

"Excellent Stay"

5
User 28/08/2017

Easy check in and check out. Clean indoor and outdoor pool. Decent restaurant, pub, and pool bar. Cookies in the lobby at night was a nice touch. Friendly staff. Location perfect for UVM and Burlington.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your excellent review. We are thrilled to hear how much you enjoyed our hotel and our various amenities. We strive to provide an exceptional experience for all our guests and are so glad you enjoyed your stay. Thank you for staying with us and we hope you will be back again soon! Warm Regards, Casey Johnson Assistant General Manager

"Fantastic salad bar and service"

5
Penny L, Middlebury, Vermont 24/08/2017

I had the prime rib which was HUGE! The wild rice and prime rib was scrumptious. The ambiance and space is perfect for any occasion. I highly recommend the Windjammer for your eating and entertaining experience!

"We stayed here for an entire week, August 2017"

4
User 23/08/2017

My son and I planned to stay at this hotel for the first night or two of a Vermont road trip. Because it was so centrally located for us, and especially because we were so well treated, especially by Jason at the front desk, we chose to stay for the entire week. So - the staff was great, the breakfasts are great, the facility is nice and the room was very clean. All very important. If I have to review the negatives, I would say that the beds are not exceptionally comfortable (firm!), (the pull-out couches are particularly awful - like sleeping directly on metal springs), and the sound does travel in this place. Our first night there were very rude patrons who were VERY LOUD until 2:30AM, which was ridiculous. In the hotel's defense, I did not call to complain, mostly because I assumed they would be stopping soon! So that's on me. The other noise complaint has to do with rude patrons who are inconsiderate of others and allow their heavy hotel room doors to SLAM late at night and in the wee hours of the morning when other patrons are trying to rest. But I think that is a risk at most hotels. Mine is a positive review overall, and I think Jason at the front desk is a real asset to this establishment. I don't believe we would have had as pleasant an experience without his help, and I know for SURE that we would not have stayed for an entire week had it not been for his kind treatment of us.

"Our favorite place to stay"

5
Katalin M, Syracuse 23/08/2017

This is our choice of hotel when in Burlington VT. The restaurant and the breakfast bar are both excellent. Rooms are comfortable. The hotel is near local shopping and restaurants as well as several colleges. It is near the airport, although we usually drive. The staff is friendly and receptive and the cleaning staff is exceptional. What can I say? We have never returned home unhappy.

"Amazing place to stay .."

5
Ed F, Buxton, Maine, United States 22/08/2017

We went there on our motorcycles from Maine it was an amazing short stay one of our friends is a quadriplegic and the place was very accommodating and the front desk staff could not do enough to help us out

"Ferry Crossing to Port Kent"

5
janicecM8046SF, The Villages, FL, United States 22/08/2017

Motel staff provided excellent directions for easy access to dock site and provided brochure for scheduling. Delightful experience. On site restaurant presented an excellent salad bar before dinner. Restaurant staff provided very good service. Check in and check out were efficient.

"good value among several other places"

4
sjk7301948, Swampscott, Massachusetts 17/08/2017

we have stayed in several other hotels in south burlington and they are usually okay but BW is just as good if not a bit better and MUCH cheaper. It is clean, well located, with a nice, professional staff and a good breakfast.

"Feels like you are in the woods, yet close to town"

5
User 16/08/2017

We enjoyed our two nights at Best Western Plus Windjammer. Very close to the airport, yet just a 10 minute drive to downtown. Also within walking distance of a few restaurants and a Starbucks. Nice place to stroll the grounds which featured nice gardens and plantings. Nice outdoor pool with lots of seating and lounge chairs. Easy check in. Very quiet and restful. No complaints!

"going home"

4
Spacema582, Tucson, Arizona 16/08/2017

This hotel is very conveniently located for airport travel. I always stay if I have an early flight and would highly recommend it. The staff is very accommodating, and the restaurant is a very friendly place when traveling alone. It offers a large variety, from bar food to a full meal, with salad bar.

"Stay"

4
rkrantz27, Roxbury, Connecticut 13/08/2017

Our trip was short and our stay was adquate. The breakfast was tasty and the service staff was kind. The bed was comfortable qnd room was tidy. Our neighbors were loud and obnoxious! But we did not complain either.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your experience with us. We are glad to hear that you enjoyed your overall stay. I am very sorry to hear about the noise disturbance you encountered and appreciate you letting us know about this inconvenience. We hope you will be back to stay with us again in the future. Warm Regards, Casey Johnson Assistant General Manager

"Took good care of my teenaged son"

5
puffinmaniac, San Jose, California 13/08/2017

Excellent, considerate service. My son was traveling with two friends his age and had a very positive experience here. Highly recommended. Manager went the extra mile. We would seek this hotel out again.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your review on TripAdvisor. We are very glad to hear that your son and his friends enjoyed their experience at our hotel. We appreciate your excellent comments and hope you will be back again soon! Warm Regards, Casey Johnson Assistant General Manager

"noisy HVAC"

3
mortimerr2017, Montreal, Canada 10/08/2017

a.c. unit too loud, when turned off the coils still made noise. Ruined sleep. Toiletries furnished (the bare bones)- no shower cap, etc... Corridor soundproofing poor- heard youngsters in the hallway. Also, at times at the outdoor smoking section there seemed to be a groug of young toughs hanging around.

"Burlington overnight"

5
akyle2016, Ontario, Canada 08/08/2017

Nice overnight in Burlington . Quiet clean hotel with lovely indoor and outdoor pool with lovely seating area. Nice hot breakfast which was well stocked. Pleasant and helpful check in and out! Prefer queen beds!

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for your exceptional review! We are so thrilled to hear how much you enjoyed our pools, breakfast, and staff. Thank you for staying with us and we hope you will be back to stay with us again soon! Warm Regards, Casey Johnson Assistant General Manager

"Great confort and good time"

5
clairedF24EW, Quebec, Canada 08/08/2017

Thank you very much for our stay ! We are deleighted for your quick service, efficiency, professionalism... one word perfect stay! I will recommend the Junior suite for the space , no hesitation Feel welcome at the first sight !

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for your excellent five star review! We are so glad to hear you enjoyed your stay with us. We hope you will be back to stay with again in the future. Warm Regards, Casey Johnson Assistant General Manager

"Clean and Comfortable"

5
User 08/08/2017

When we arrived before check-in by a few hours because my friend was feeling ill, the front desk clerk immediately let us go to our room, which really helped her to recover quickly. We both enjoyed the warm indoor pool, the work-out room, and the very comfortable beds!

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for your fantastic review of our hotel. We are glad we were able to accommodate an early check in and delighted to hear about your positive experience with our pool, workout facilities, and beds! Thank you so much and we hope you will be back to stay with us again soon. Warm Regards, Casey Johnson Assistant General Manager

"I would stay again"

4
ethanh987, Burlington, United States 07/08/2017

Nice place, friendly staff, a bit expensive for what it was but I would stay again. Restaurant in hotel had amazing food also a bit expensive but did not disappoint. Burlington is a nice town, friendly people

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your wonderful review with us. We are so glad to hear that you enjoyed our restaurant and our staff! Our pricing this time of year is a bit higher due to the increased demand we experience from travelers during our summer and fall months. We appreciate this feedback and hope that you will be back to stay with us again soon! Warm Regards, Casey Johnson Assistant General Manager

"Excellent"

5
I1173RNjamesc, York Beach, Maine 03/08/2017

Enjoyed 3 evenings at this hotel.....I travel a lot and am picky but this place was highly recommended by a close friend.....he was absolutely correct in everything he told me....first rate and professional facility.

"Very nice stay."

4
duomogal, Boston 03/08/2017

We stayed one night while visiting UVM. Hotel was within a ten minute drive to the center of campus, which was great. A solid experience, though I thought it was somewhat pricey for the caliber of hotel. We had some challenges in finding the front of the hotel in the dark and I do wish external signage could be improved. Our room was clean and beds were very comfortable. Our room was on the first floor and we could hear some noise from the parking lot right outside our window early in the morning, and some noise from the hallway as well. Walls are clearly thin but the rest of the stay was fine. Breakfast was included, which was a nice touch (bagels, juice, eggs/bacon/sausage buffet, coffee etc) and free wifi was also appreciated. I'd certainly stay again if in the area though I do suspect there are better deals to be found for similar hotels in the area.

"The Place to stay when visiting Burlington, VT."

5
V9713KZjohnc, Middletown, RI, United States 31/07/2017

This hotel is my favorite place to stay on my visits to Burlington, VT. I find it very convenient to Interstate Highway I-89 and about a mile from downtown; The hotel has an excellent restaurant with a nice variety of foods and excellent service, both indoor and outdoor swimming pools, has adequate parking and is situated on a very nice campus. We have visited Burlington on multiple occasions and would not consider going to a different hotel.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for your exceptional review! We are so glad to hear how much you enjoy our hotel for your trips to Burlington. Thank you for highlighting our customer service, restaurant and pool facilities. We really appreciate you taking the time to share your review on TripAdvisor. We hope to see you back again very soon! Warm Regards, Casey Johnson Assistant General Manager

"Good stay"

4
mariobZ1859JQ, Saint-Hubert, Cambodia 31/07/2017

Very friendly staff. It is a nice location near downtown Burlington. A little bit expensive due to the rate exchange. But overall it was a good experience. It was not the first time and it won't be the last.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your great review with us on TripAdvisor. We are so glad to hear that you enjoyed your experience and look forward to welcoming you back again soon! Warm Regards, Casey Johnson Assistant General Manager

"Excellent Experience"

5
robynf54, Providence, Rhode Island 31/07/2017

The staff were courteous, professional and personable. There was a group attending a wedding and they were accommodating and the rooms were great. The breakfast was a lovely addition along with the indoor and outdoor pool

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you so much for your fantastic review of our hotel! We are so glad you and the wedding group had a enjoyable experience. Thank you for the comments recognizing our breakfast and pool facilities. We love hearing such great feedback from our guests. We hope to see you again next time you are traveling to Burlington. Warm Regards, Casey Johnson Assistant General Manager

"Hated to leave"

5
958eileenc, Spotswood, United States 27/07/2017

This was a perfect location for our trip. The hotel was clean and quiet. We were supplied with everything we needed, even a toothbrush that was left behind. I would recommend staying here to anyone traveling to Burlington, VT, hated to leave. The breakfast is so much more than the average continental breakfast, was delicious and a time saver. Definitely would stay here again.

"Convenient, clean and professional"

5
nlanoue, Vermont 26/07/2017

The Best Western Plus Windjammer is a facility which offers everything the traveller would expect from a large full service hotel. The breakfast is part of the price and offers a good start to the day. I loved that the TV was not on! The room was very clean and pretty basic- everything you need but not overly roomy. The Windjammer Restaurant is has a huge salad bar and is all-American fare. Be prepared to walk outside, though as it is not attached to the hotel. Keep your eyes open for the sign that leads into the complex because is is really small. (on the left when you get off Exit 14E on I-89. North.

KWisehart, General Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you so much for taking the time to write such a great review about us for all future travelers to read. We are so excited you enjoyed your stay with us and really appreciate your kind remarks about our property. Your support and feedback inspires our staff to provide every guest with the best customer service every day! We hope to see you again soon. Thank you again for the amazing review. Warm Regards, Karen Wisehart General Manager

"Not the best accommodations but good service"

3
snmurphy07, NH 25/07/2017

Hotel is dated! Rooms are small, showers built up 10" and squishy. Room not thoroughly cleaned which always bothers me. The breakfast was complimentary and solid. Toilets is so close to shower - odd! Very loud A/C units. Lobby far from everything. Overall not a big fan but it does have a bar attached.

KWisehart, General Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
I'm so sorry to hear that our hotel scored below your expectations and very disappointed to hear about the cleanliness of your room as we take great pride in our cleanliness. We have completed many upgrades to our hotel but realize that some of our rooms need additional attention from the wear and tear of a busy season. We will be spending our off peak season painting, deep cleaning and providing overall maintenance to all of our guest rooms. We appreciate your feedback as we continue our progress to not only improve upon the big items at our property but the small details as well. Thank you for your review of our property and for your valuable comments. Warm Regards, Karen Wisehart General Manager

"It was disgusting."

1
sile597, Pottsville, Pennsylvania 25/07/2017

We booked our stay directly through the front desk from our home. We are give Room 241 on the right side next to the stairwell. It smelled like mold. The carpets were dusty around the edges. The walls were so thin that we heard every single thing the guest was doing next door. The door that joins rooms was so thin that I heard a zipper sound...That guest left his cell alarm ring with a country ring song for 2 hours. The ceiling was making a massive screeching sound when the upper floor guests walked across the room. We also had dumpsters that sounded like they were in our room. All of this nonsense was happening from 4:12 am until 6:30. I went to the desk manager Charlie and asked to have this situation remedied. He said this ...What does the dumpster smell? I said no it is so loud and banging over and over again. We did not sleep. I asked again for a room change. Finally Jeffery the manager changed our room in the afternoon. Room 405. It was fine. We arrived July 20 and departed July 24.

KWisehart, General Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Indeed this is not a great way to start any vacation. We really appreciate the time you took to speak to our Front Office Manager Jason by phone after your stay and so thankful for allowing us to own the mistakes that were made and provide you proper compensation. We take great pride in our property and although it's never easy to receive feedback from an unhappy guest, it is feedback that we value very much. Please know that we are taking a look at all of the items you mentioned into consideration and we are working on a plan to improve our hotel. Most importantly, we have some continuing education and training that needs to be implemented with our newer staff. Again, I apologize for the inconvenience and hope to provide a better experience in the future. Thank you again for your very valuable feedback and for speaking to us following your posting. Warm Regards, Karen Wisehart General Manager

"Five Star Best Western"

5
User 25/07/2017

Friendly, clean, neat, comfortable rooms, pool and restaurant. We always go there when visiting Vermont and they are accommodating when we make our reservations. The restaurant is wonderful and made our granddaughter's 5th birthday so special. Wonderful place for families and always feel like we are leaving family when we go home.

KWisehart, General Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
There is no greater satisfaction, as a customer service professional, than receiving kind words and a perfect score from a valued guest, Thank you! We really appreciate your wonderful comments about our property and so happy to hear that you celebrated your granddaughter's birthday with us. Thank you for being such a loyal guest, we look forward to your next visit! Warm Regards, Karen Wisehart General Manager

"Over Night in Burlington, VT"

3
markrZ5906EW, Saranac Lake, ny, United States 17/07/2017

Lots of noise in the morning. House keeping knocking on doors at 8:10 AM. Not much respect to folks wanting to sleep in. Rooms are small, but clean. OK value for a Best Western. Have stayed at better Best Westerns on other trips.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share you experience with us. I am very sorry for the noise you experienced during your stay, and appreciate you letting us know about this. We will be using your valued feedback to help us improve our overall guest satisfaction. We really hope that you will give us another opportunity in the future. Warm Regards, Casey Johnson Assistant General Manager

"Nice stay"

4
D5856YZrobertj, Boston, Ma, United States 16/07/2017

In town for a college tour. Close to school and downtown. Breakfast was satisfactory. Decent variety. Pool and workout room were small but nice. Would stay again. Staff was friendly and helpful. Maid service was excellent as room was kept very well while we were out.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for sharing your fantastic review with us! We are so glad to hear you had an enjoyable stay. We hope you will be back again next time your are in Burlington! Warm Regards, Casey Johnson Assistant General Manager

"College Visit in Vermont"

3
GDAMOM3, Long Island, New York 15/07/2017

My daughter and I stayed here 2 nights while attending a nearby college's open house. We normally love staying at the Best Western hotels. This time, not so much. I found the prices to be extremely high for a Best Western. We didn't receive any of the perks for being a rewards card member as we do when staying at other Best Westerns, such as 2 complimentary bottles of water upon check in. The breakfast room was extremely crowded and lacked the waffles you can make at the other Best Westerns. We did receive a small discount for attending the college's open house however I feel we were overcharged for the size of the room we were given. The front desk staff weren't as friendly as the other hotels we've stayed in-they barely acknowledged us when we walked past the desk even though it wasn't busy while we were there. If my daughter chooses to attend college in Vermont, sadly this hotel will not benefit from my business for the next four years. All the hype if this Best Western Windjammer Inn was over exaggerated.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your experience with us. We sincerely apologize that you had a poor experience at our hotel. We take great pride in our property and although it's never easy to receive feedback from an unhappy guest, it is feedback that we value very much. We will be using your feedback to improve our overall guest experience in the future. Again, we apologize about the inconvenience and hope to provide a better experience in the future. Warm Regards, Casey Johnson Assistant General Manager

"Perfect"

5
nicolecB4255RC, Burlington, Vermont 15/07/2017

Great airport shuttle and they allowed our vehicle to stay in their parking lot instead of having to park at the airport lot. This is a very family oriented hotel. It has an indoor and an outdoor pool.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for the excellent review of our hotel. We are so glad you enjoyed your stay and the convenience of the Sleep and Fly Package. We hope you will be back to stay with us next time you fly out of Burlington. Warm Regards, Casey Johnson Assistant General Manager

"Family get away"

5
291judithn, Blossburg, Pennsylvania 14/07/2017

Great hotel! Close to everything we wanted to see in that area of Vermont. Indoor and outdoor pools were a big hit with the kids. Beds were super comfy after a long day at the Shelburne museum and lake Champlain.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for your fantastic review of our hotel. We are so glad to hear you enjoyed your getaway to Vermont. Thank you for staying with us and we hope to see you again soon. Warm Regards, Casey Johnson Assistant General Manager

"Nice Place - conveniently located"

5
silverpudding, Naperville 13/07/2017

The motel is very close to UVT - our room was small but very clean and everything worked. Little noise - walls were sufficiently soundproof. The breakfast was more than adequate - eggs, bacon, sausage, cereal, sweet rolls etc. Help was courteous and efficient. Also attached to a better than average restaurant. No complaints.

"Overall experience"

4
User 12/07/2017

Very good overall experience at this hotel, would definitely recommend it & hope to be back to Vermont for a trip in the future. Front desk staff were particularly helpful & friendly. Love Vermont, nice place to visit.

"Would have been just fine"

3
B8405PRmarks, Bethlehem, United States 11/07/2017

Best Western Hotel Conference Center would have been perfectly fin for our overnight visit to Burlington VT if only the room wasn't so very humid. We could reduce the level of the humidity with either the air conditioner or the bathroom exhaust fan. We appreciate the pet friendly room since we were traveling with our dog. But probably due to the humidity, as soon as we walked in, we smelled wet dog.

"Comfortable Stay"

5
Boulgega77, Bennington, Vermont 11/07/2017

We enjoyed our stay at the Best Western. Room was small but clean and comfortable. The bed was comfortable and the room was quiet. I enjoyed a dip in the pool which was refreshing. A hot tub would be a nice addition. We found breakfast to be very good with a good selection and some healthy options.

"Great Place to Host a Group or Meeting"

5
nvphotog, Las Vegas, Nevada 10/07/2017

We used the Best Western Windjammer Inn & Conference Center to host our convention of 100 plus attendees for two years in a row... The only reason we moved was because we just got too large and out grew the facilities and conference center. ...Otherwise we'd be back! The staff is professional and superb as they went out of their way to accommodate all our unique needs and requests while we were in their care. Besides the entire staff... Some of the best attributes include the Upper Deck Pub (excellent food and a great atmosphere), the free shuttle to and from the airport, the pool, the conference center and catering, and yes they even accommodated our pets. Hats off to the management team and staff for making our experience and the experience of our attendees fantastic. We couldn't have grown to what we are today without your help. - The Vermont Burlesque Festival Production Team.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your excellent review with us and fellow travelers on TripAdvisor. We miss hosting your group, and are so grateful for the years you spent at our hotel. We hope your festival was a huge success this year, and hope to see you next time you are in the Burlington area! Warm Regards, Casey Johnson Assistant General Manager

"Great value and location"

5
skwhite7, Vermont 05/07/2017

We booked this hotel at the last minute in late April to attend a concert in the area. We found our hotel room clean with very comfortable beds. We were pleasantly surprised by the large amount of options offered with the free breakfast. This hotel is very generous in comparison to other hotels I have stayed at! This hotel is located right on the Williston Road which makes it easy to get to a lot of stores, restaurants, and attractions. Additionally, there is a restaurant on the premise as well as an outdoor and indoor pool. We will definitely consider this hotel the next time we are in the area.

"An OK Stay"

3
johannal403, Worcester, United States 04/07/2017

Great free airport shuttle and nice desk staff at this hotel. The room is just average. The free breakfast is generous with lots of food and choices, but the noisy, disorganized atmosphere of the buffet and dining room make eating breakfast at the hotel very unpleasant. There is free coffee, water, and milk all day, fresh cookies every night, free off-street parking, ice machines, in-room TVs, microwaves, hairdryers, small fridges, a business center with a printer and PCs, an outdoor pool, and a fitness center, so there are some amenities that make the stay worthwhile.

"Family reunion"

5
mooky65, Lyndon, Vermont 02/07/2017

We gathered with my family for the funeral of my sister who recently passed away. My brother and 2 nephews from PA and NJ joined me at the hotel for this occasion. Also met with other family members who live in the Burlington ans surrounding area. It was a very bittersweet reunion and the hotel accomodations were expertly taken care of for us.

"Good Value"

4
ninac967, albany, United States 01/07/2017

The staff was professional, friendly and helpful. Hotel interior is dated and worn but very clean rooms and bathrooms. Extremely comfortable beds and pillows. Breakfast was a plus that made for a better value overall. Buffet style presentation with coffee, juice, fresh fruit, yogurt, bagels and cream cheese, hot oatmeal, cold cereals, eggs, hash browns, french toast sticks, bacon and sausage patties. Could use some improvement with real brewed coffee and french toast rather than frozen sticks. We did not use the pool facilities, but the outdoor pool complex in the center looked nice. Convenient location just outside of downtown Burlington. I would recommend this hotel for those who want value and convenience.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for sharing your fantastic review with us. We appreciate your wonderful comments about our hotel and are so thrilled to hear how much you enjoyed your experience. Thank you for highlighting our breakfast options and various amenities. We hope you will be back again soon to stay with us! Warm Regards, Casey Johnson Assistant General Manager

"Great location"

4
krism995, Boston, Massachusetts 30/06/2017

Room was great for purpose, just wish there'd been an armchair to sit in during downtime but have stayed here before & will again. Central to so much, very convenient. Love indoor & outdoor pool options.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for sharing your experience with us on TripAdvisor. We are so glad to hear how much you enjoy our convenient location and various hotel amenities. We are very appreciative of your loyal business and hope to see you again soon. Warm Regards, Casey Johnson Assistant General Manager

"great stay, friendly and welcoming staff"

5
870blairc, Middletown, United States 29/06/2017

great staff, very welcoming, fabulous pool, very clean and spacious. Dining in Windjammer was excellent in food and service, a very nice relaxing dinner for weary travelers. The steak was superb. The lack of elevator made luggage a haul , but the room was good size and the beds were comfortable.

"One stop vacation!"

4
alden84, Mansfield, Massachusetts 27/06/2017

This hotel really has it all: indoor & outdoor pool, pub, and restaurant. If you wanted to venture out to see the sites and return you could or just stay put and frolic in the pool and dine in the pub or restaurant. A breakfast buffet is included in the price of your room. The staff is friendly and accommodating especially in the pub and restaurant. The rooms and grounds are well maintained.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for sharing your fantastic review on TripAdvisor. We are so happy to hear how much you enjoyed your vacation here with us. Thank you also for your amazing compliments of our staff. We hope that you will stay with us again next time you are in Burlington Vermont! Warm Regards, Casey Johnson Assistant General Manager

"Excellent in every way."

5
139garyv, Malone, NY, United States 27/06/2017

Great deal! Our go to Burlington home away from home. Staff is helpful and friendly. Location couldn't be better-easy to get to airport, mall, hospital, or downtown. Price is wonderful for the area. Room is clean and modern. Breakfast is best I've ever gotten at a hotel.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your outstanding review on TripAdvisor. We are so thrilled to hear that you consider our hotel your home away from home. We love having such loyal and wonderful guests. Thank you also for the huge compliments on our breakfast. We have been making many improvements over the past couple years and are glad that you enjoyed them. We hope to see you again soon! Warm Regards, Casey Johnson Assistant General Manager

"Trip to the Vermont Quilt Festival"

4
Susan M, Kittery, United States 27/06/2017

Stay at the Windjammer was great as usual while in VT to attend the Vermont Quilt Festival. Love having a restaurant at the hotel. Wish the weather had cooperated as love to sit by the pool. Planning on coming back again next year!

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for sharing your wonderful experience with us. We are glad you enjoyed your stay and the convenience of our restaurant. Thank you for choosing our hotel for your trip to the Vermont Quilt Festival and we look forward to hosting you again next year! Warm Regards, Casey Johnson Assistant General Manager

"Family suite is the best"

4
V4273ACnicolep, Boston, Massachusetts 26/06/2017

They are in the process of renovating and the family suite is great. Love the smell of new carpet. Loved that there was an indoor and outdoor pool as weather can be unpredictable. Short ride to center of town.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for the excellent review and for sharing it on TripAdvisor! We are so excited about our new carpet and fresh new look in our rooms. We are glad you enjoyed the family suite and all the amenities our hotel has to offer. Thank you and we hope to see you again soon. Warm Regards, Casey Johnson Assistant General Manager

"incredible accomidations"

5
leeann042, sugarbush,n.y. 21/06/2017

the beds are extremely comfortable, the staff very friendly, and it was a very clean room. I traveled abroad and left my jeep there for 12 days. It was just as cheap to leave the vehicle there and get a room, than spending the money to park my car at the airport. They also have a shuttle that transports you back and forth, no matter what time of night. tricky getting to hotel, there needs to be better signage by the road

"family reunion"

5
User 20/06/2017

This was my first visit to Burlington. The room was spotless and the bed was very comfortable. Hotel staff , whether it was the front desk personnel,, housekeeping or breakfast staff were always friendly and helpful. I will definitely return here on my next visit.

"EXCELLENT HOTEL"

5
Joey d, Newark, Vermont 18/06/2017

A great hotel with a wonderful restaurant, the Windjammer. We always dine at the Windjammer when we stay at the Best Western Hotel. The hotel and staff is excellent which makes us always feel good about rebooking.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for your wonderful review of our hotel and restaurant. We strive to make sure that all our guest have a comfortable and welcoming place to stay while visiting Burlington. We are glad to hear how much you have enjoyed your stays and appreciate your frequent business. We hope to see you again soon! Warm Regards, Casey Johnson Assistant General Manager

"Basic, but good value for money"

4
User 15/06/2017

We visited the Windjammer Best Western as a part of a road trip and spent one night there. The hotel was clean and the room large, although nothing fancy. This was fine for us, since we didn't expect anything fancy. The only minus is the location, as there really isn't anything at a walking distance from the hotel. So be prepared to use the car if you want to go the center of Burlington.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your review on TripAdvisor. We are glad to hear your enjoyed your overnight stay and hope you will be back to stay with us again soon! Warm Regards, Casey Johnson Assistant General Manager

"No. 1 hotel"

4
Elaine S, Trois-Rivières, Canada 15/06/2017

You cannot miss with this one. Staff is helpful, courteous, always greeting you with a smile. The Upper Deck Pub serves a great meal at reasonable prices. The hotel is close to everything, shopping centres, restaurants, gas stations, 7-11, etc. We come here at least twice a year and will continue to do so.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for your outstanding review! We are so happy to hear such great compliments from one of our frequent guests. Thank you for taking the time to share your experience with others and we will see you again soon! Warm Regards, Casey Johnson Assistant General Manager

"Some issues but personel make up for it!"

5
denise b, Clayton, North Carolina 12/06/2017

The room was spacious and comfortable with two detractions. The shower needs the pressure bumped up, it was hard to get shampoo out of my hair. The big problem was the heating/air system. It was so noisy we couldn't use it. Husband couldn't hear television over it and we couldn't sleep if it was on. It growled and banged something fierce. The breakfast was good and filling, the 24 hour coffee great but the staff is where they shine. They were all friendly and helpful, but the early morning front desk was in a class of his own. We had to be at the airport at 4:15 am. Downstairs waiting for the shuttle and getting coffee at 3:30, this young man assembled most of the breakfast buffet for us. Obviously he couldn't do anything but we did get to start or very early day with juice, coffee, cereal, bagels, fruit and yogurt. We will be back.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for sharing your experience with us on TripAdvisor. We appreciate you taking the time to share your feedback about the issues you had with the shower pressure and the heating/AC unit so we can improve our guest experience for the future. We also appreciate your wonderful comments about our staff. We have an excellent team at our front desk and we are so glad to hear you enjoyed your overall experience because of their service. We hope to see you again soon! Warm Regards, Casey Johnson Assistant General Manager

"Wonderful service!"

5
856toddt, Hudson, New York 12/06/2017

I stay at the Windjammer in Burlington at least 1-2 times monthly. The staff are always helpful and curtious and the rooms are always clean. I get a Jr suite every time I stay and the rooms provide ample space.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for your great review and also for your very loyal and frequent business! We are so glad to hear you enjoy your experiences with us. If there is anything we can do to make your frequent visits more enjoyable please do not hesitate to ask. We will see you during your next trip! Warm Regards, Casey Johnson Assistant General Manager

"UVM orientation 2017"

4
bronislawk2017, North Scituate, Massachusetts 10/06/2017

Clean room, helpful staff, comfortable beds, and a good value during our stay here in June of 2017. Also the location to UVM is right down the street. Downtown Burlington is just minutes away too. Booked our next trip here in two months and looks forward to another positive stay here then.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for sharing your great experience with us and fellow travelers on TripAdvisor! We are so glad to hear you enjoyed our convenient location for your UVM Orientation visit. We hope to be your hotel of choice for future visits to UVM and Burlington! Warm Regards, Casey Johnson Assistant General Manager

"Clean, friendly staff, great pub!"

5
heidisP575WW, Saratoga Springs, United States 05/06/2017

Very nice, clean hotel with lovely staff. Easy access to/from the interstate, lots of amenities nearby, quick trip to downtown Burlington/lakeshore area. Warm cookies in the lobby at 8 PM go quickly! Good selection of breakfast items, though seating is limited. We really enjoyed the Upper Deck Pub - great drinks menu and the food was terrific.it gets crowded, but the space is nice and open. Our party of seven had a great time there.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for the fantastic review! We appreciate your great comments about our location, cleanliness and staff. We are so glad to hear you enjoyed your stay and meal at the pub! Thank you for taking the time to share your experience with us and we hope to see you again soon. Warm Regards, Casey Johnson Assistant General Manager

"The best place to stay in South Burlington"

5
Mr_Boo, Pennsylvania 02/06/2017

Great location with many food options around, close to downtown Burlington and highway exist. This Best Western offer the great service and lowest price among all hotels in South Burlington, my top choice to stay in Burlington area. The Upperdeck Pub at the hotel is a great place for a drink and a quick bite, highly recommended!

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your fantastic experience with us. We are thrilled to hear you enjoyed our location and our very popular Upper Deck Pub! Our staff takes great pride in our hotel and our customer service and we are glad that to hear that your stays have been enjoyable and memorable. We hope to see you again soon! Warm Regards, Casey Johnson Assistant General Manager

"One day get away"

5
Lauriet447, Montreal, Canada 31/05/2017

We have stayed several times at this best Western and every time the service has been impeccable. We've had no problems and the staff are friendly and go out of their way to accommodate you. Highly recommend if you're looking for a place to stay in South Burlington this is where you should go

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for the amazing review. We are thrilled to hear how much you have enjoyed your many stays wit us. We take great pride in our hotel and our customer service. We really appreciate when our wonderful guests take the time to recognize us. We hope to host you again very soon! Warm Regards, Casey Johnson Assistant General Manager

"Great location and great facility"

5
TimOBoston_Mass, Boston, Mass 30/05/2017

We went to Burlington to see a marathon and it was great. The room was clean and although we didn't get a chance to swim they have an indoor and outdoor pool. Also plenty of free onsite parking. UVM is very close and Downtown Burlington very easy to get to. The breakfast that was included with our room made it easy to get out and enjoy our day. And if needed I noticed there is laundry machines on site.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for your excellent review! We really appreciate hearing how much you enjoyed your stay with us. We hope you will come back to see us again soon! Warm Regards, Casey Johnson Assistant General Manager

"Wouldn't stay again"

2
User 30/05/2017

The biggest issue I had staying here was how noisy it was. The doors slam shut, so good luck getting sleep past 6:30 in the morning when people start waking up. If you plan on falling asleep early you may also have an issue considering the floors from above you creak loudly every time someone moves. On top of that, we had someone staying next to us with a dog that would bark loudly early in the morning, and one of the hotel staff was yelling to another staff member right outside our door before 7:30 in the morning. It wasn't a good experience, and I left each morning feeling far too tired. Definitely won't return.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your experience with us. We sincerely apologize that you had a poor experience at our hotel due to noise. We take great pride in our property and although it's never easy to receive feedback from an unhappy guest, it is feedback that we value very much. We will be using your feedback to improve our overall guest experience in the future. Again, we apologize about the inconvenience and hope to provide a better experience in the future. Warm Regards, Casey Johnson Assistant General Manager

"Fantastic service, and people who care"

4
johnu827, shaftsbury, United States 30/05/2017

The Hotel is okay as far as looks , but as far as service and friendliness, fantastic! We ran the Vermont City Marathon and this was really a fantastic place to stay. Shuttle picked us up right out front of the hotel/ no stress.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for your wonderful review. It is so great to receive such positive feedback about our staff. We are delighted that you had a convenient, carefree experience with us and hope to be your hotel of choice when visiting Burlington. Warm Regards, Casey Johnson Assistant General Manager

"Could better"

2
648j, Bedford, New Hampshire 29/05/2017

Person at desk could have been friendlier. Doors would slam shut. Floor above creaked. Cost of room jumped $100 for the next night. Not worth $245 for 1 night by any means. Just a eye basic hotel taking advantage of people traveling in for the Burlington Marathon and being near a decent restaurant.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your experience with us. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We strive every day to provide a superior customer experience. I am sorry we were not able to do that for you during this stay. Our rates are higher during this time of year due to the incredible demand from leisure travelers. The particular weekend that you stayed was a special event weekend which causes prices around the area to increase. We feel that our rates are very competitive in our market and we do our best to offer value added amenities that guests will enjoy throughout their stay. We appreciate your feedback and will use it to help us improve our overall customer experience. We value your business and hope that you will consider us again in the future. Warm Regards, Casey Johnson Assistant General Manager

"Very dated"

3
kbcardiff1, Cardiff, United Kingdom 24/05/2017

Staff were very helpful and my room was always spotless. The hotel is just in desperate need of updating! Very old fashioned. The breakfast is very disappointing. Paper plates and plastic cutlery really doesn't make the rubbish food any better! Cookies in the evening is a nice touch though.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your feedback with us. I am very sorry to hear that our hotel did not meet your expectations. We greatly value our guest feedback, both positive and negative and appreciate your honesty. We will be using your comments to help us improve our hotel for the future. Warm Regards, Casey Johnson Assistant General Manager

"Univ of Vermont Graduation."

5
Rich P, Minneapolis, Minnesota, United States 22/05/2017

This is a wonderful hotel. Attentive and accommodating front desk. Free and fast wifi. Clean and comfortable rooms. Coffee available 24/7, fresh cookies at 8pm, and an extensive breakfast in the morning. Not within walking distance to campus ( about a mile away) but UBER is only about $6-7. The ever present airport shuttle is a real plus. This place just works well on all accounts.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for sharing your excellent review with us and fellow travelers on TripAdvisor. We are so glad you enjoyed your experience and hope that you will continue to stay with us when your travels bring you to Burlington! We hope you had a wonderful weekend enjoying UVM Graduation festivities! Warm Regards, Casey Johnson Assistant General Manager

"AAU basketball tournament stay"

4
MamaShell2, Rutland, Vermont 19/05/2017

We appreciated that our team was given a group rate and was able to stay within the same block in the hotel. We enjoyed the hotel amenities and the proximity to our venue and local restaurants. We had a great time!

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your feedback with us! We are so glad you and your group enjoyed your stay. We appreciate you staying with us and hope you will consider our hotel for your future tournaments in Burlington! Warm Regards, Casey Johnson Assistant General Manager

"great stay"

5
hannahbZ9910LD, Salisbury, United States 15/05/2017

nice hotel, clean rooms, great breakfast, nice fitness center and salt water pool. Also very close to restaurants and other Burlington amenities. Would recommend it. We have stayed here several times, and taken advantage of their free long-term parking and shuttle rides to and from the airport.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for the wonderful review of our hotel and amenities! We are glad to hear you enjoyed our Sleep and Fly Package with parking and the airport shuttle included in the rate. Thank you for taking the time to share your experience and we hope to see you again soon! Warm Regards, Casey Johnson Assistant General Manager

"stop here"

5
Penny519, Kuala Lumpur, Malaysia 14/05/2017

Great location , wonderful helpful staff , clean room ,good internet ,and good selection of tasty food for breakfast .Shuttle to airport was on time , did not keep you waiting for pick up either .Staff could not be more helpful with all requests .

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for your compliments of our location, staff and various amenities! We are so glad that you enjoyed your experience and we hope to host you again soon! Warm Regards, Casey Johnson Assistant General Manager

"Good Value/Location for UVM parents"

4
BergenNJGuy, New Jersey 13/05/2017

This hotel is a good value for the location near UVM if you have a student there. Not downtown which would obviously be nicer, but easy to just drive there vs. paying a lot more and then having parking issues. Nothing special as far a hotel, but it's a solid chain hotel. The basics, plus your typical buffet breakfast. Decent pools if it's hot out and a basic gym.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your review with us and fellow travelers! We are so glad to hear that you felt our hotel was a good value and offered everything you were looking for. We hope you will be back to stay with us again next time you are visiting your child at UVM. Warm Regards, Casey Johnson Assistant General Manager

"Very impressive hotel"

5
Sharon S, Welland, Canada 12/05/2017

Our check-in went smoothly and the staff were very nice; very warm and welcoming. Our room was very quiet (considering there was a large sports team in the hotel). I was able to bring up the breakfast for my husband (being handicapped this allowed him enjoy breakfast in a quiet environment). We only stayed for one night: travelling back to Canada. Would certainly return for a extended stay in the future.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for sharing your wonderful experience with us! We are delighted to hear that your stay was comfortable and quiet. We hope you will stay with us again soon! Warm Regards, Casey Johnson Assistant General Manager

"Road trip"

4
Trawlergirl, York, Pennsylvania 11/05/2017

Nice BW, large with unusual layout. Two pools, one in one out. Our room was not huge, but comfortable, but the bathroom was small. Breakfast was good. The biggest plus was customer service! Guest dryer wasn't working properly and I had two loads of damp and wet wash. When the dryer couldn't be fixed they took our laundry and dried in the hotel laundry. We couldn't have asked for more. We were very grateful, since many places assume no responsibility for the washers and dryers. Good location. Restaurant attached to hotel was good. Would definitely recommend and stay again.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for your fantastic review! We are happy to hear how much you enjoyed your experience. Thank you for commending our staff for drying your laundry. We do our best to go above and beyond for our guests to make sure your stay is positive and memorable! We look forward to hosting you again next time you are in Burlington VT. Warm Regards, Casey Johnson Assistant General Manager

"Poor Poor Customer Service"

1
jameslD9211PF, Burlington, United States 10/05/2017

Booked a queen bed and when I arrived I was told the queen room was dirty . Was never asked but put into a room with 2 extra small double beds. Room smelt like urine so couldn't run the heater. Not a nice stay before a surgery the next morning.

"Nice place to stay."

5
User 07/05/2017

Hotel staff was nice, the place was clean and quiet. Central to Champlain college making for a nice visit to Burlington. The hotel has an indoor and outdoor pools and they both were quite nice. Hot breakfast was nice and kurieg coffee maker, microwave and mini refrigerator in the room. Nice stay!

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for the excellent review! We are so happy to hear how much you enjoyed our hotel and welcoming staff. Thank you for taking the time to share your experience with us and fellow travelers. We hope you will stay with us again in the future! Warm Regards, Casey Johnson Assistant General Manager

"May 2016"

5
andrewwG909QX, Medway, United States 04/05/2017

Hotel layout it a little confusing, the key entry on the outside of my wing was not working so I found myself walking around trying to find an entry and then find my way back to my room. Otherwise, I found the hotel very nice, the only thing I would change would be to have an information book in the hotel room...I was looking to find a place to eat that was recommended by the hotel but had not information book.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for sharing your experience with us on TripAdvisor. I am very sorry for any confusion you experienced with the hotel layout. Also, anytime in the future that you are staying with us, please feel free to ask the front desk for suggestions for dining and activities and they are always happy to help assist you in making your trip a success! We appreciate your feedback and hope you will come back to stay with us again soon! Warm Regards, Casey Johnson Assistant General Manager

"Great Place to Stay"

5
yazzy13, Ottawa, Canada 02/05/2017

Great stay here. Check-in was quick and painless. We had a suite which was huge, clean, comfortable and well equipped. Hotel facilities are excellent. Free Wi-Fi. Decent free hot and cold breakfast. Happy to return.

Casey J, Manager at Best Western Plus Windjammer Inn & Conference Center, responded to this review
Thank you for the outstanding review of our hotel. We are glad to hear how much you enjoyed your experience. We hope to see you again soon! Warm Regards, Casey Johnson Assistant General Manager

"Family suite"

5
Elaine V, Jerusalem, Israel 02/05/2017

A lovely, clean and comfortable place for a family traveling with children to stay. We had two adjoining rooms, two bathrooms. The suite had a microwave oven and an electric coffee pot. The hotel is near the airport but a little difficult to find because it's set back from the main road. The lamps have convenient outlets for charging cell phones too. The restaurants on the premises came in very handy because of inclement weather, and the food was tasty.

"Our favorite hotel in the area and can feed vegans for breakfast!"

5
earthhuggerz, Randolph, Vermont 01/05/2017

So, yes, we are Best Western Rewards members and the reason is because BW has never let us down. We live an hour from this location but love to getaway to Burlington as a family to relax and shop. Recently my husband and I did a getaway for our anniversary and we were delighted to see items added to the breakfast bar that we could eat - being vegan! A nice selection and even non-dairy milk. Very awesome experience as always. Rooms tidy, well presented, smell clean and natural, not perfumed. Great location!

"Clean, comfortable room"

4
judyt142, Saranac Lake, United States 01/05/2017

Stayed in Vermont while a family member was having surgery at UVM. Very convenient location to UVM. Rooms are on the smaller size but suited our needs. We used the shuttle several times but also drove because it is so direct. The included breakfast was a nice bonus before heading out to the hospital each day. Staff was always courteous. Would stay again if in VT over night.

"Great stay!"

5
User 25/04/2017

Wonderful staff helped me get a bigger room when I unexpectedly had two of my daughters (ages 14&20) unable to travel home 4+ hours that night, for safety reasons. Lovely attitudes all around from all staff, really sweet folks. Room was spotless and beds comfy. Breakfast was good(though I wish they had a waffle iron). I would stay there again any time.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for your outstanding review! We are so glad that we were able to accommodate you with a larger room for your family. We take great pride in our customer service, so I am delighted that you recognized our staff for a job well done. We hope to host you again soon next time you are in Burlington. Warm Regards, Casey Johnson Assistant General Manager

"Good place for groups"

4
dawn3g, Albany, NY 24/04/2017

We booked this hotel for a women's hockey tournament locally. It suited our needs well. We were given a good group rate, which was enhanced further by the included breakfast. The hotel is pet friendly, which was appreciated. You see lots of dogs here.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your review of our hotel! We are so glad to hear you enjoyed our breakfast and dog friendly rooms. We hope to host you and your group here again next year for the tournament! Warm Regards, Casey Johnson Assistant General Manager

"Vacation"

5
User 22/04/2017

We were looking for a short vacation and had not been to Burlington Vt in years I looked at several hotels in the area that had a restaurant and lounge in the same location. The BW fit our needs rooms were very clean and bed very comfortable one room was small but adequate. The restaurant was very good and service and food was excellent. The hotel is right off the highway and is about % mins from down town Burlington and the lake. I would recommend this hotel and will stay there again when visiting the area. If you are looking at colleges in the area UVM and lake champlain college are on the main road minutes from the hotel.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank for you sharing your outstanding review with us and fellow travelers! We are delighted to hear how much you enjoyed our hotel and restaurant. We appreciate you taking the time to share your positive experience and hope to see you again next time you are visiting Burlington. Warm Regards, Casey Johnson Assistant General Manager

"Very Good"

4
User 19/04/2017

The place is very good. Easy to find with GPS, Free parking, Stuff is friendly and supportive with questions. The room is comfortable, bed is big and welcoming. Breakfast regular American, but good. The cost is reasonable

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for sharing your positive review with us! We are glad you enjoyed our convenient location, welcoming staff and full breakfast. Thank you for staying with us and we hope to see you again soon! Warm Regards, Casey Johnson Assistant General Manager

"Great Value"

4
739mimih, North Haven, United States 18/04/2017

This hotel offered my family a fantastic value package and they accepted our dog with open arms. My children thoroughly enjoyed the FREE WARM cookies at 8 pm (served WITH milk!!!) and we all took advantage of the included FULL breakfast in the morning. Our room felt small, but it was also clean. This is a great value for the price. My favorite part was how friendly the staff was. Thank you Burlington!!!!!

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for the fantastic review of our hotel! We appreciate your comments about our welcoming staff. It was our pleasure to host you and your family and we hope you will come stay with us again next time you are in Burlington. Warm Regards, Casey Johnson Assistant General Manager

"Spring Break Family Trip"

4
JPLoconsolo, North Caldwell, NJ 17/04/2017

Spent 3 nights at the Best Western Plus Windjammer last week for a spring break getaway with our 2 kids, 5 years old and 2 years old. This was our first time staying at the Windjammer. Before the kids we used to come up a couple times a year and stay at the Sheraton. Overall I think that the Windjammer is a better value for the money you are spending. The beds were comfortable, and the room was very clean. The bathroom was nicely appointed. We were in a 2 double bed standard room, which would have been fine if it were just my wife and I, but with the young kids playing on the floor, we could have used a bit more open space. I think if we had to do it over again we would have booked a king bed room or suite and used our travel cot and pack and play. Not a knock on the hotel at all, just my miscalculation. My kids LOVED the indoor pool. That is basically all they wanted to do. My daughter also could not wait for the milk and cookies each night. The free breakfast is very good and definitely worth checking out. Location is great to get to wherever you want to go in the area. All the staff we encountered were very helpful and pleasant. I also love the fact that you do not have to pay extra for the internet and that there is a fridge and microwave in the room. I would definitely stay at the Windjammer again and book a larger room. Overall it was a very nice trip and we did not want to leave Burlington, since it is one of our favorite places to visit.

"Just a really nice place"

5
Darcie S, Saratoga Springs, New York 17/04/2017

Stayed 4/14-15 at the Windjammer Inn. We reserved a family room 2 doubles 1 Queen pull out and 1 king bed. The only negative thing I have to say is the mattress on the pull out sucked and my 25yr old is complaining of a sore back. We ck'd in around 8pm Friday night to the smell of fresh baked cookies.... ck in was quick and the clerk was very nice. Our rm 222 was spacious and clean. One comment on here said to hope for a top floor rm b/c of the noise. I thought we were on the top floor until the am when I heard people walking above us. Daughter and her friend were sitting outside our room in a lrg area talking not loud ... we couldnt hear them... but another guest came out and asked them to quit it down... so sound is a factor. The indoor pool was nice and clean. We had apps at the pub b/4 heading over to Higher Ground for a show. Chris and Mike know how to make a drink!!! The food was very good!!! Breakfast was the usual...eggs bacon french toast .... they were very busy on Sat am and they were trying their best to keep up w/ the demand. Sunday was a little better. But Sat night and Sun am the restaurant attached was jammed pack... We did not eat there. Sm kitchen area in our room w/o a sink... strange! And once again I have to say ... when designing hotel rooms a women should be involved.... lack of minors and outlets to style hair and good lighting for make-up application. Very nice place...

"Anniversary rest and relaxation"

5
Ashley J, Swanton, Vermont 16/04/2017

My husband and I just wanted a kidless, relaxed night, with a pool and a good dinner... Done and done. The pool was so wonderfully warm, the room was quiet and the meal was amazing. The staff went out of their way to be accommodating

"Excellent value and service"

5
robertmZ2389JK, Indianapolis, United States 13/04/2017

The Best Western Windjammer is my favorite hotel to stay at, period. It's not fancy or five star, but the staff is always helpful and friendly. The breakfast, also not fancy, is excellent. I rarely eat breakfast but I always enjoy it at the Windjammer. And the restaurant and bar are exceptional. In a town with a lot of good places to eat and drink, we gravitate to the Upper Deck Pub frequently. The food, beer selection and staff are top notch.

"The place to stay!"

5
Mommacat41, Corning New York 11/04/2017

I stayed the last 2 nights at The Windjammer Inn while visiting my daughter at UVM. I was drawn to the hotel due to its proximity to campus and I already knew the adjoining restaurant was delicious since we have dined there in the past. The staff is friendly and knowledgable, the hotel is very clean and the room was very comfortable. We rented a king suite and there was plenty of room for 4 guests, having 2 bathrooms was handy. I cannot stress how great this experience was. The morning breakfast had many food options, even gluten-free choices. Thank you, Best Western!

"Great value and wonderful service"

5
Jessica S, Utica, New York 11/04/2017

We came to South Burlington for a concert at Higher Ground so the location could not have been better for us. We parked and didn't drive anywhere else - we walked to the restaurant and to the venue. Check in was very quick and they do offer gifts for rewards members. The rates are very reasonable and it is worth signing up for the Best Western rewards. The clerk was very friendly and helpful. The room is a bit small but very clean and updated; it smelled fresh and the carpets seemed new. We didn't make it for the 8pm milk and cookies in the lobby due to our concert but they still had cookies when we got back and they were awesome. The hotel was pretty quiet (it was a Wednesday) and the bed was very comfortable. Breakfast in the morning was terrific. They had several hot options as well as bagels, bread, yogurt and oatmeal. There is a coffee machine available 24/7 in the lobby as well as a Keurig in the rooms. The hotel is also very close to Burlington so we were able to explore the next day.

"GREAT VALUE"

5
Stan G, Westmount, QC 10/04/2017

location (at the junction of rte 3 and I89) is great: near city centre, University of Vermont and Champlain Mall attentive and courteous staff...superb rooms are clean and comfortable We have visited on many occasions and will continue in the future Stan

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for sharing your wonderful review with us and fellow travelers on TripAdvisor. We are so glad to hear you enjoy our convenient location, friendly staff, and comfortable rooms. Thank you for taking the time to share your experience and we hope to see you again very soon! Warm Regards, Casey Johnson Assistant General Manager

"Nice!"

5
linziel2017, Boise, Idaho 10/04/2017

Perfect for a night sleep and good meal. I enjoyed the convenience of the restaurant and bar. The room was clean and the bed was great. I had no problems falling asleep after a long day of travel. The shuttle to and from the airport was extremely convenient with no waiting time. The staff was enjoyable.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for sharing your five star review on TripAdvisor. We are so appreciative of your outstanding comments and are glad to hear you enjoyed every aspect of your stay. We hope to be your hotel of choice for future travel to Burlington VT! Warm Regards, Casey Johnson Assistant General Manager

"Great place for our AAU families to stay"

5
Marie O, Conway, New Hampshire 10/04/2017

We have stayed here for the past 3 years and always have a positive experience. The staff is very welcoming and helpful, the hotel is clean and well kept and the restaurant/lounge is great! Looking forward to staying there again next year!

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to share your fantastic review. We are delighted to hear that you enjoyed our hotel, restaurant, and staff. Thank you for continuing to stay with us as your hotel of choice during AAU tournaments! We look forward to hosting you again next year! Warm Regards, Casey Johnson Assistant General Manager

"Enjoyable Thanksgiving Break"

5
John and Carol... L, Albany, New York 26/11/2016

Luckily the staff upgraded us to King room and it just added to our relaxing, enjoyable stay. Hotel is clean, efficient and friendly. The breakfast was very good. We thought it was continental but it was a hot buffet. Dinner at the Windjammer was excellent. Don't miss the Prime Rib.

"Great value for price for a Burlington, VT area stay"

5
Brook C, Reading, United States 22/11/2016

We have stayed at this hotel several times, at different times of the year. Great value for the price. Nice staff. Love both the indoor and outdoor pools. The free breakfast is fine, though the seating area for it can be crowded at times. The restaurant and bar are very good, but at times both can be busy (graduation weekends!). But then there are plenty of alternatives for food and drink nearby. Nothing super special about the neighborhood of the hotel, but it feels safe, has lots of helpful stores nearby, and one can quickly get to the great attractions/businesses/the highway from the hotel. Plenty of free parking.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for your very positive review of our hotel! We are glad to hear you enjoyed all our amenities and our convenient location. We hope to see you again soon! Warm Regards, Casey Johnson Assistant General Manager

"Great location, awesome restaurant"

5
N6203ONsusang, Auburn, United States 21/11/2016

We love staying here as its very close for hockey purposes and the food in the lounge is awesome. Lots of TV's help make it even more enjoyable way to pass an evening. Always happy when the tournament is in Burlington!

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
We greatly appreciate this amazing review. We are so glad to hear that you enjoy our hotel and restaurant. Thank you for staying with us when you come to Burlington! We hope to see you again soon. Warm Regards, Casey Johnson Assistant General Manager

"Nice Stay/Nice Staff"

4
Pearl G, Canada 13/11/2016

This was our third stay at the BWP Windjammer. Our room was very clean and appeared to be recently painted (the downside was that when we walked in, the smell of air freshener was overpowering - had to open the windows to let in some fresh air). The beds were very comfortable, the Internet worked well, and the shower was quite relaxing. Milk and cookies at bed time was a nice touch, and the breakfast: eggs, bacon, sausage, french toast were all hot and tasty. The front desk staff and cleaning staff were friendly and helpful. A very nice place to stay!

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for sharing your positive experience with us. I really appreciate you taking the time to highlight all the enjoyable aspects of your stay as well as some areas where we can improve. We hope to see you again soon! Warm Regards, Casey Johnson Assistant General Manager

"stay"

4
Anna V, Montreal, Canada 13/11/2016

Everything was good. Just need to improve on the breakfast. The room was a cold. We put on the heat as soon as we arrived. it heated up but then cold air kept coming out of the vents. We were cold during the night.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for the feedback regarding your recent stay at our property. I am disappointed to learn that your visit was not a complete success, and apologize for the challenges you experienced. We hope to provide a better experience in the future. Warm Regards, Casey Johnson Assistant General Manager

"The Best in town"

5
Christine V, Eastman, Canada 12/11/2016

I enjoy every stay at Best Western Windjammer. It is like to be at home. Don't miss the restaurant, specially the Upper deck. You will not find better than the Best Western Windjammer. Great job team.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for your fantastic review! We really appreciate you taking the time to give us such wonderful compliments on TripAdvisor. We hope you will be back again soon! Warm Regards, Casey Johnson Assistant General Manager

"my stay at best wetern"

5
589sethr, Manchester Center, United States 11/11/2016

Excellent experience. Conveniently located with a great restaurant and meeting rooms. Continental breakfast was average but convenient. Room was very nice with good television selection and comfortable beds.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for sharing your experience with us! We are glad to hear you enjoyed your stay and got a great night's sleep on our comfortable beds. We hope you will be back again next time you are in Burlington. Warm Regards, Casey Johnson Assistant General Manager

"Special weekend, dinner and shopping"

4
dvshmb, Plattsburgh, New York 10/11/2016

Stayed Saturday-Monday. Anniversary weekend. Simple but nice room. Clean, quiet. Window opened a bit to keep fresh air. Same complex had Windjammer, nice but we liked Upper Deck Pub, upstairs. Great grub, reasonable price. Friendly. Very popular so time your visit. Waiting in the room is comfortable. King bed real nice. TV modern. Price here is competitive for the area. Mall, concert spot, restaurants many. Room is very nice but simple, maybe even a bit cozy type. But still has a nice feel.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for sharing your great review of our hotel and restaurants on TripAdvisor. We appreciate you taking the time to highlight all of our room features and our convenient location. Happy Anniversary! We hope you will stay with us again next time you take a trip to Burlington. Warm Regards, Casey Johnson Assistant General Manager

"Great place to stay"

4
Gina E, Mendon, United States 02/11/2016

I stayed at the BW for 3 day on business and was very happy with everything. I loved the restaurant, Windjammer located in the same building as the BW , for their excellent service, extensive salad bar & tasty entrees (Brownie Sundae!!!). Don't miss a visit their bar "Upper Deck Pub"nice selection of beers, top self booze and knowledgeable bartenders.

KWisehart, General Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you so much for posting about your three day stay at our property. We are so happy you enjoyed our restaurant and pub and agree with you the Brownie Sundae is pretty spectacular! We hope to see you again soon! Warm Regards, Karen Wisehart General Manager

"Great Experience"

5
Lynn Y, Montreal, Canada 01/11/2016

This is the second time that we have stayed at BW Windjammer and both were great stays. Breakfast included is always fresh and plentiful, Friendly staff, comfortable rooms/beds, and you can walk to the Windjammer / or the Upper Deck Pub Restaurants, very good food and service. Good location in Burlington for us! won't be our last stay there.

KWisehart, General Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
There is no greater satisfaction, as a customer service professional, than receiving kind words and a perfect score from a valued guest, Thank you! We are thrilled that you had such a nice stay with us and really appreciate your loyalty to our hotel. We are looking forward to your next visit with us. Thank you again! Warm Regards, Karen Wisehart General Manager

"Nice place to stay"

4
Pamela S, Sidney, United States 31/10/2016

Overall experience was much better than I expected. The property is clean and welcoming. A nice option in Burlington! The beds were comfortable and the room was clean. Internet worked great as well. Easy to get to.

KWisehart, General Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
What a nice review, thank you! We are thrilled to hear that we exceeded your expectations and that you were able to enjoy all that we have to offer. We really appreciate your wonderful feedback and hope you will stay with us again soon! Warm Regards, Karen Wisehart General Manager

"Excellent value at an excellent price"

4
Laurie F, Lowell, Massachusetts 30/10/2016

While I would have preferred to stay IN the city to avoid the commute in/out in traffic, this hotel offered excellent value. It's not as pricey as the Burlington hotels, there's free parking. It has its own restaurant/pub. There's a free breakfast buffet. There's also an indoor and outdoor pool. My only complaint is that I requested a room near the other couple and this wasn't honored. I booked on-line and was told that that information isn't relayed well. They suggested in the future I call to make this request.

KWisehart, General Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for posting your positive review of our property on Trip Advisor. I'm sorry to hear about the confusion with your reservation and hope your room location wasn't too inconvenient. We really appreciate your wonderful comments and feedback and hope to see you again soon! Warm Regards, Karen Wisehart General Manager

"warm chocolate chip cookies"

4
Gayle Z, Tucson, Arizona 29/10/2016

If the cookies aren't enough, the pool's pretty great, the rooms come with microwaves and fridges and the beds are fairly comfy. Also, the staff was welcoming and helpful. A little funny to find from the road, but super convenient to the airport. It's fairly large, so it can get crowded and a little noisey. Continental breakfast is fairly decent.

KWisehart, General Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for the feedback regarding your recent stay at our property. We appreciate when guests let us know how we are doing to be able to maintain or improve our hospitality and service to guests. We are glad that you were able to enjoy your stay and that you found our service pleasant and accommodating. We hope to see you again soon! Warm Regards, Karen Wisehart General Manager

"Wonderful stay at Best Western Plus Windjammer Inn!"

4
EMH3kids, Maine 29/10/2016

We were on a road trip from Maine to upstate NY to visit my son at university. We decided to stop in Burlington for the night to break up the trip. We reserved a family suite so we could have two bedrooms due to our family group's needs. The suite was very comfortable and the mattresses were AMAZING! The breakfast in the morning was ample and well-stocked. We enjoyed the night so much that we reserved the room again for our return trip, even though we didn't originally plan to stay in Burlington on the return home. The cost of the suite was very reasonable, especially considering that it was possible that a large group could stay there (king, 2 queens and sleeper sofa). The hotel is only 5 minutes from downtown Burlington and the UVM campus so it is very convenient in that regard. I highly recommend staying here!

"Over night stay while at UVM"

5
Anna R, Guilford, Connecticut 28/10/2016

I am a UVM parent and Travel Agent. When i arrived to get a room last minute I was greeted with a smile and the gentleman who checked me in (Saturday evening 10/22/16 after 10:00pm - sorry can't remember your name) was very courteous. I would highly recommend this hotel for your stay in Burlington VT. Free daily breakfast had the standard options and the quality was good.

"One night stay over"

4
beechy1969, Nottinghamshire, United Kingdom 26/10/2016

The hotel is quite a distance from the waterfront. The hotel itself was nice and had a good on site restaurant and bar, offering a range of food and drink. The room was a good size and clean. The bathroom wasn't huge, but was clean and had plenty of towels.

"Ok in a pinch. Good access to I89"

3
2goldensmom111, Attleboro, Massachusetts 25/10/2016

We stayed here for the weekend while visiting family. The room was ok. A king bed but nothing special. The shower head was the worst. We took out the low flow valve in the shower so I could get the shampoo out of my hair. Breakfast was complimentary - and was awful. Cold eggs, bacon and sausage. The bananas, oranges, and apples were good, as were the bran muffins. There were Keurig machines in the rooms, but a box coffee maker at breakfast. Not horrible, but we won't stay again. For over $200 a night, it wasn't worth it.

"Beautiful Hotel, Great Service"

5
Cindy H, Oakland, New Jersey 25/10/2016

We stayed overnight during our trip back home to New Jersey from Quebec City. We couldn't have been happier with our selection of this Best Western. All the employees from the front desk to the restaurant were professional, friendly and helpful. The room was spacious, clean and the bed very comfortable. They honored my requests upon booking for an upper floor, quiet room without even reminding them. Overall excellent choice.

"Pleasant stay"

4
Rhonda B, Perth, Australia 25/10/2016

Room was good, though a tad small if you have a bit of luggage. Bed was good, shower was hot with good water pressure. Room was very clean (having wood/fake wood floors must help a lot in keeping it clean, and were a pleasant surprise from grungy old carpet). A/c a little loud -- even on 'low fan', it was very noisy and I had to turn it off to sleep.

"Very nice"

5
ebhowe, UK 24/10/2016

We stayed at this hotel for 2 nights. The room was very good and the bed very comfortable. Staffs were helpful and friendly. The breakfast was also good with some choices... We also had a meal at the adjoining restaurent which was good too. We would not hesitate to go there again. A good 5 stars

KWisehart, General Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
There is no greater satisfaction, as a customer service professional, than receiving kind words and a perfect score from a valued guest, Thank you! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Warm Regards, Karen Wisehart General Manager

"Pleasant stay"

4
mountainoutin, Irvine, California 24/10/2016

The hotel is located on the south side of Burlington, equidistant from the airport (hotel shuttle available), the University and downtown. It is located behind a restaurant, with the main lobby and entrance in the rear, facing away from the street, so it is quite difficult to see the hotel from the street. One has to drive through the restaurant and hotel parking lot, then around the hotel to the back side to find the main entrance, quite an unusual layout! The 2 story hotel is well maintained, and staff I encountered were friendly and helpful. Since the hotel was well set back from the highway, there was no noticable traffic noise. My room was a bit smaller than expected, but not cramped. Window opens; climate control has digital controls, was quiet, and draws air from outside. Room furnishings include refrigerator, microwave, enclosed closet, and multiple accessible electric outlets. Breakfast, included in the room rate, had a large selection, which was kept well stocked. Price was a bit higher than I would expect for this type of property, but may reflect the season (fall), and high demand due to the University nearby.

KWisehart, General Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to write such a detailed review of our property for all travelers to read. We really appreciate your comments about our guestrooms, amenities and location. We are indeed set up a little backwards on our property and apologize for any confusion you had to find the front lobby (in the back). We hope you will visit us again soon! Warm Regards, Karen Wisehart General Manager

"Excellent Place to Stay Just Outside Burlington"

5
NPSjunkiekev, Orange, CT 22/10/2016

This hotel is located near a busy exit off I-89, just southeast of downtown Burlington. Despite the busy intersection, the hotel is set back enough from the road there is little or no traffic noise at any time of night. Rooms were spacious (we had two queens), clean, well-appointed & very comfortable. Nice restaurant on the hotels grounds (2-minute walk outside to get there. Fine dining restaurant on the main floor, with a pub & grill on the floor above. Menus surprisingly similar, though we found the pub (on a Monday Night Football Night) to be quite lively (read: noisy). Five minute drive to downtown Burlington, less than that to Univ. of VT.

"Great Stay"

4
RosBondi, Bondi, Australia 21/10/2016

Family room – 1 room had 2 double beds and 1 pull out queen sofa, microwave & coffee facilities, a table with 4 chairs. The other room had 1 king bed and chest of drawers. Each room had a bathroom and TV. Small shampoo, conditioner and body lotion in each room. It was cheaper than getting 2 rooms. We were 5 adults and very comfortable. Breakfast was quite good with well made scrambled eggs, bacon, sausage, French toast, cereals, fruit juice, fruit, yogurt, muffins and very fresh glazed donuts. Even though it was near the airport it was very quiet. A bit off the street in a back lot so wasn't sure we were going in the right direction. Would definitely recommend this hotel.

"Comfortable but a tad noisy "

4
Herman E, Lelystad, Flevoland, Netherlands 20/10/2016

Conveniently located, close to city centre and airport. Decent number of good restaurants in the area including their own (which is quite ok). Free wifi. Only downside is the wooden floors so you can hear the people walking around in the room above.

KWisehart, General Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for the feedback regarding your recent stay at our hotel. We appreciate when guests let us know how we are doing to be able to maintain or improve our hospitality and service. We are glad that you found our location convenient and that you were able to enjoy our restaurant. Our first floor rooms are the only rooms that have the wood floors so please let us know if you would like a room on another level in the future, we would be happy to accommodate. We hope to see you again soon! Warm Regards, Karen Wisehart General Manager

"Another great stay at a great hotel"

5
User 20/10/2016

This was my second stay here and it was wonderful. The hotel is beautiful and clean. And Casey is an absolutely wonderful manager. She gave me an amazing offer to make up for a rude employee. Who else would actually make up for a mistake? Nobody. She is the best. A+ in my book. I will definitely return with a big smile.

KWisehart, General Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
First I would like to thank you for giving us a second chance. We are so grateful to have the opportunity to make things right after a unhappy first stay. Casey is a valued asset to our team and we appreciate your wonderful comments about her. We are thrilled that your stay was exceptional and really look forward to your next visit! Warm Regards, Karen Wisehart General Manager

"Will stay here again; excellent property"

5
JerryVirginia, Columbus, Ohio 19/10/2016

Very nice two-day stay here in October; convenient to Burlington and to areas north and south. Modern, clean, quiet rooms. Pleasant staff. Good continental breakfast with adequate variety of foods. Only complaint with the room is the absence of a comfortable chair for reading. We will stay here again when in the Burlington area. No complaints at all.

KWisehart, General Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
There is no greater satisfaction, as a customer service professional, than receiving kind words and a perfect score from a valued guest, Thank you! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon! Warm Regards, Karen Wisehart General Manager

"Convenient with attached restaurant"

4
Fenwickgal, Selbyville, Delaware 19/10/2016

The location was a little difficult to find but once we did it was clean and so convenient to have the restaurant within a easy walk. Staff were helpful and friendly and check in was easy. WiFi was easily accessed.

KWisehart, General Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for your kind words and feedback. We appreciate when guests let us know how we are doing to be able to maintain or improve our hospitality and service. We are glad that you were able to enjoy your stay and that you found our service pleasant and accommodating. We hope to see you again soon! Warm Regards, Karen Wisehart General Manager

"Clean and Courteous!"

5
Jean201201, Lyndhurst, New Jersey 19/10/2016

Stayed in a newly renovated room which was exceptionally clean, bright, and modern. Staff extremely helpful...Jason at the front desk went out of his way to print bus schedules without being asked. Hotel is about 1.5 miles from Burlington center. We did the walk which wasn't too bad as you pass by the beautiful University of Vermont campus. Good amount of restaurant options near by (walking distance). Free airport shuttle, free breakfast, and 24 hr coffee/tea are also nice plusses!!

KWisehart, General Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you very much for taking the time to share your positive experience. I was so pleased to hear that you thoroughly enjoyed your stay and were treated with the Unmatched Guest Service we strive to provide all of our guests. It was my pleasure to share your positive comments with Jason, as he truly appreciates hearing from satisfied guests like you. Thank you again for so graciously allowing us the opportunity to learn about your recent experience. We all look forward to hosting you again in the future! Warm Regards, Karen Wisehart General Manager

"Evaluation"

5
Susan G, Montreal, Canada 19/10/2016

Excellent place for business or vacation. The restaurants offer very good food and 150 different kinds of wine! With my wife we have stayed at this hotel over the last ten years twice or three times a year, typically for a total of 15 to 22 days a year. There is a very large shopping mall near the hotel plus other shops.

"A great place to stay"

5
Mark K, Cheshire, United States 18/10/2016

Any place where the staff goes out of their way to make your stay more enjoyable is a great place to stay. The BW in Burlington is the only place we consider when we are in the area. It's location, amenities and staff make this hotel our favorite place.

"overall impressions -"

4
James D, east aurora, n.y., United States 17/10/2016

attractive hotel - signage for entry could be better - difficult to locate - well laid out interior and grounds - smallish rooms but everything was in them except t.v. channel guide. Breakfast quite good.

"Just returned from a three night stay, highly recommend with no complaints."

5
pawliepockets, Attleboro, Massachusetts 17/10/2016

Very reliable hotel that measures up well price-wise with chains that don't have an indoor/outdoor pool and fitness facility. I had thought I booked our trip a month ago and was in full on panic when just hours before making the 4 hour car ride realized I never clicked the final confirmation with our charge card payment. I called the front desk and they were incredibly nice and reassuring that they would hold a room for us. Traffic can be a bit busy on the main drag, but it moves decently as long as you stay away from the Mall road(Dorsett Avenue) It's a close proximity to Waterfront Park and Churchstreet Marketplace(two miles or so) and is a very short walk to seem very good dining options. Their onsite restaurant was very good and highly rated, but what we loved most was The Upper Deck Pub above the restaurant. It was such a great place to go for a quick bite or a longer stay to enjoy an appy and a few drinks. I have never been to a hotel pub that had soooooo many great beers on tap. Usually you walk into a hotel pub and it's Bud, Miller, Michelob and a few other really bad options, what they had here was amazing. I highly recommend.

"Enjoyable Stay - No complaints"

4
ssulaman, Toronto, ON 17/10/2016

Spent a couple non-consecutive nights here with rooms across the hall from each other. Both stays were enjoyable, rooms were clean, quiet and on the 2nd floor. Staff was great. On the downside there was no waffle maker but they did have plenty of good bacon with the included breakfast. I would stay there again. Just as an FYI stayed at the end of Sept and the prices were super high due to fall foliage visitors so value wise it wasn't good but all the hotels in the area had comparable rates.

"Great Stay"

5
maximusd, Maine 16/10/2016

We spent 2 nights at the Best Western in Burlington, VT. Hotel was nice and located in an area close to restaurants and fast food. It was only a couple miles to the waterfront and Flynn Theater which is a great concert venue. Rooms were very clean as was the rest of the hotel. Pool was fantastic - nice and warm. Beds were comfortable. Staff were pleasant.

"Great Location"

5
User 15/10/2016

Very Clean, comfortable and great location., just 5 minutes from the airport and downtown Burlington. Great free shuttle services to the airport. We enjoy the restaurant salad bar. We definitive recommend this Hotel

"Best Western Plus? More like Retirement Home Plus"

2
joidevivre, Granada Hills, CA 12/10/2016

Really disappointed considering this property had somewhat good reviews. The building looks more like a retirement home with the decor, the smell, and lack of a single wall art. Rooms are extremely small. Buffet breakfast was lacking any substance and the service wasn't up to Best Western standards. Really a waste of money. The Best Western Plus for example in comparison in Waterbury looks like a 4 star resort compared to this property. Stay here only, ONLY if you have no other options in Burlington.

KWisehart, General Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
I'm sorry to hear that our hotel scored below your expectations. We take great pride in our property and although it's never easy to receive feedback from an unhappy guest, it is feedback that we value very much. We completed many upgrades to our hotel but realize that some of our rooms need additional attention from the wear and tear of a busy season. We are spending our off peak season painting, deep cleaning and providing overall maintenance to all of our guest rooms. We appreciate your feedback as we continue our progress to not only improve upon the big items at our property but the small details as well. Thank you for your review of our property and for your valuable comments. Warm Regards, Karen Wisehart General Manager

"Good Enough"

3
fivecrazycats, Fort Collins, Colorado 12/10/2016

This is an average, older hotel in a convenient location. Our room was quite small and outdated, but we didn't really expect more based on what we paid. The walls are very thin and doors slam shut, so it can be noisy. The breakfast area always seemed crowded, but the food was fine and they kept up with the rush of people well. Just fine for an affordable and convenient place to stay in Burlington.,

KWisehart, General Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for the feedback regarding your recent stay at our property. I am disappointed to learn that your visit was not a complete success, and apologize for the challenges you experienced. We hope to provide a better experience in the future. Warm Regards, Karen Wisehart General Manager

"A little expensive for this type of property"

4
Kay R, Silver Spring, Maryland 12/10/2016

Very good service, good breakfast and easy wi-fi connection. Thought it was a little pricey for the type of property it is ($165/night). Convenient on/off of interstate. Quite crowded in the restaurant around 9:00 and only staff member to keep things clean and restocked, so that was a little chaotic.

KWisehart, General Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for the feedback regarding your recent stay at our property. We appreciate when guests let us know how we are doing to be able to maintain or improve our hospitality and service to guests. We are glad that you were able to enjoy your stay and that you found our service pleasant and accommodating. We are currently in our peak season and our rates are higher due to demand, but our rates do drop after October. We hope to see you again soon! Warm Regards, Karen Wisehart General Manager

"Excellent hotel"

5
cokeman0069, Cornwall, Canada 12/10/2016

This Best Western was the best I have stayed at. The upper deck pub had a great selection and great prices. The pub was full and the atmosphere was refreshing . The best place to stay in Burlington, Vermont.

KWisehart, General Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
What a wonderful review, thank you! We appreciate when guests let us know how we are doing to be able to maintain or improve our hospitality and service to guests. We are thrilled that you had such an enjoyable stay with us and hope to see you again soon! Warm Regards, Karen Wisehart General Manager

"Very Enjoyable Stay"

5
298mariannep, Floral Park, New York 10/10/2016

This hotel was centrally located to Burlington, close to Waterbury and a gateway to the Champlain Islands. The hotel was lovely and accommodating. We ate at the Windjammer Restaurant three times and each was a pleasure. Wide range of menu items and a great salad bar. The upstairs pub was also very enjoyable. Very good breakfast buffet.

KWisehart, General Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for your kind words and feedback! There is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. I am pleased you found our restaurant enjoyable and that you had a great experience three times throughout your stay! It was my pleasure to share your positive comments with our restaurant staff, as they truly appreciate hearing from satisfied guests like you, and we all look forward to your return. Warm Regards, Karen Wisehart General Manager

"Always convenient and comfy!"

5
kjj09, Pittsford, VT 07/10/2016

My husband and I have stayed at this hotel over a period of several years. The comfy beds, great breakfasts, microwave and fridge in the rooms make it an easy stay. Most flights leave super early in the AM, and it's a great way to start a vaca by booking a room here, where they will keep our car and shuttle us to and from the airport. Then we always have a delightful dinner at the Windjammer Pub and toast another trip!

"Quirky"

3
TravelingBigD, Boise, Idaho 01/10/2016

The hotel itself is in a nice and quiet location. My husband and I thought it was strange that 1/2 the hotel was floors 1 & 3 and the other 1/2 was 2 & 4 but not attached...except through the foyer. The room was clean, but the building itself was very old. The doors to the hallway from the room had huge gaps where light came through all 4 sides of the door. Sounds from the hallway were not muted at all. The air conditioner didn't work and though set to 65 it would cycle a few times an hour and not make any changes. The staff were all wonderful though. We were just shocked at the building itself.

KWisehart, General Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you so much for your review. We sincerely apologize that your experience was not satisfying and did not live up to your expectations. The building itself is split level and was built in two phases making it a bit confusing. We appreciate your feedback regarding the doors and AC unit and have addressed both of those issues in that room. We always strive for perfection and do not like to see our guests disappointed in any way. Thank you again for bringing these items to our attention so that we can make them right for the next guest. We hope you will consider staying with us again! Warm Regards, Karen Wisehart General Manager

"Great Choice"

4
Linda B, Portsmouth, New Hampshire, United States 01/10/2016

We stayed at the Best Western while visiting the area to take in the sights and see some foliage. It was convenient to both sided of Burlington parking was easy, breakfast was good. will definitely stay there again.

KWisehart, General Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you very much for taking the time to share your positive experience. We truly appreciate that you have so graciously allowed us the opportunity to learn about your recent experience and we all look forward to hosting you again in the future! Warm Regards, Karen Wisehart General Manager

"Very convinient to everything"

5
Richard E, Franklin, United States 29/09/2016

Location is set back far enough away from highway and major road to allow for peace and quiet, yet convenient to shopping, highways and fairground. Enjoyed my stay, plenty of on-site parking room to for our car hauler while at the car show. Excellent breakfast and top of the line restaurant on site. Clean, quiet room. Friends of ours stayed across the street and were envious of us since coffee was available 24/7 and a great breakfast bar, not just fruit and Danish.

KWisehart, General Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
We truly appreciate you taking the time to write about your recent stay with us. We look forward to next year's car show and hope we will have the opportunity to host you again. Thank you so much for your wonderful comments and feedback. Warm Regards, Karen Wisehart General Manager

"Clean, reasonable rate and good location"

4
NewYork5family, new york 27/09/2016

Visiting for family weekend at UVM and chose this hotel because of a good rate. Room was clean, bed comfortable and it is located close to campus and to getting around the area easily. Rooms are small, bathroom tiny, but fine for a couple nights stay. Breakfast is fine. Ate there one day and went out the next. There is a Starbucks within walking distance. Major stores nearby, right off the highway. Would definitely stay here again.

KWisehart, General Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for the feedback regarding your recent stay at our property. We appreciate when guests let us know how we are doing to be able to maintain or improve our hospitality and service to guests. We are glad that you were able to enjoy your stay and that you found our service pleasant and accommodating. We hope to see you again soon! Warm Regards, Karen Wisehart General Manager

"Wedding weekend"

5
Gary T, Derby, United States 27/09/2016

This is the hotel my daughter chose for the block of rooms . Great price, always love the Upper Deck restaurant, great staff. we had several guests staying here and they enjoyed their experience also. THANK YOU FOR ADDING TO THE JOY OF THIS WEEKEND.

KWisehart, General Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Wow! Thank you for taking the time to post your review and to share your memorable experience with us. We are delighted to be host to your wedding block and by the sounds of it, the weekend was pretty spectacular. We hope to see you again in the near future! Warm Regards, Karen Wisehart General Manager

"Good to Come Back"

5
Malcolm-scot, Edinburgh 26/09/2016

We stayed here twice (three nights each time) during the last fortnight however, we have stayed here on four occasions in the past, on holidays from Scotland. The staff have always been extremely friendly and helpful; the rooms spotless; and the complimentary breakfasts excellent. The hotel is a great jumping off point for all of the beautiful state of Vermont (and much of eastern New York state including the Adirondacks), and m of course, the busy and buzzing city of Burlington. Not to be missed.

"Great Personal Service Beyond Expectation"

5
DamarisVermont, Vermont 25/09/2016

I can't say enough about this wonderful place! Jason and the Front Desk personnel went the extra mile when my husband was having surgery at the UVM Medical Center nearby. Not only did they give me a quiet room at a special patient family discount, but their minivan bus service took me to and from the hospital at all hours, once picking me up at 12:30 a.m., to bring me "home" to a very comfortable bed every one of my four evenings. The full and delicious continental breakfast gave me a great start every day, and I was amazed by the caring concern of the van drivers, front desk and housekeeping staff over the time of my stay. I noticed that business guests and sports teams staying there also received the same courtesy. Now my husband is well on the road to recovery, and the next time we fly out of Burlington on a vacation, we'll be sure to stay there the night before our early morning flight.

"Great spot for a fall weekend."

5
Sunshinecw12, West Boxford, Massachusetts 24/09/2016

We recently stayed at the Best Western Plus Inn and Conference Center in Burlington ,Vermont with the National Street Rod Association, for a three night stay, and I cannot say enough about the staff and accomodations at the hotel. Upon our arrival we were greeted with professionalism, courtesy and a warm smile as we were assigned our rooms. We found our rooms to be neat, very clean and we were placed in the area we requested. Best western also offers an indoor and outdoor pool, an excellent restaurant, on the grounds, continental breakfast, and safe parking at the rear of the hotel. I would highly recommend this hotel.

"Good location near the airport"

4
lesliebauman, Seattle, Washington 24/09/2016

Used this as our airport lodging which is minutes away. Nice pub with good food and family friendly. Rooms were just fine for a really good price. Close to lots of other restaurants and shopping. Parking is free and easy to access. It's close to freeways for outside travel.

"A Pleasant Place to Stay"

4
User 22/09/2016

This hotel is clean, well run and and a pleasant place to stay. Breakfast was good and the facilities are well cared for. I had problems connecting to the Internet, I don't know if it's me or the network. I've had problems in the past at some Best Westerns, so I'm not sure what the problem was.

"Another Business Trip"

4
Greg P, Southington, United States 21/09/2016

Great hotel for the value. Font desk staff always pleasant and helpful. Hotel with plenty parking. Restaurant onsite. Close to major roads, shops, and restaurants in town. Nice breakfast with enough choices. Internet a little slow and tough to connect at first. Hint go to "google" first. Learned hard way.

"Very nice from the outside- less impressive from the inside"

4
eliyahu, london 19/09/2016

Free sly staff , arrived at 1230 and was advised that check in is at 1500. Then gave me a smile and found me a room . Room was ok, not too modern, but for a one night stay it was ok. Ample parking and close to main road. Free coffe and tea that is available 24-7 in the lobby. Corridors that have green carpets now have a brownish color All in an ok stay for one night,

"Great place to stay"

5
Alan A, New York, United States 19/09/2016

Clean rooms, friendly and courteous help, close to attractions, including the Essex Junction fair grounds. Nice breakfast, and cookies at night. No complaints, even the airport stops running into the night.

KWisehart, General Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for the feedback regarding your recent stay at our property. We appreciate when guests let us know how we are doing to be able to maintain or improve our hospitality and service to guests. We are glad that you were able to enjoy your stay and that you found our service pleasant and accommodating. We hope to see you again soon! Warm Regards, Karen Wisehart General Manager

"21 years staying here and counting"

5
Nancy C, Carp, Canada 19/09/2016

Good job all around. Love the new breakfast selection. Cookies and milk always bring guests together. Staff very friendly and ready to help. Pool very clean and inviting. grounds well maintained. Sorry to hear James pool guy retired.

KWisehart, General Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for your kind words and feedback! There is no greater satisfaction, as a customer service professional, than receiving kind words from a valued, loyal guest. I am pleased you found our team members to be very friendly! It was my pleasure to share your positive comments with them, as they truly appreciate hearing from satisfied guests like you, and we all look forward to your return next year! Warm Regards, Karen Wisehart General Manager

"Great Place To Stay"

5
Ken D, Hillsboro, United States 18/09/2016

Excellent place to stay. Slightly pricey but worth every penny!! Friendly staff, clean and neat rooms, lobby, etc. Plenty of parking. Very nice restaurant on site. Nice pool and fitness room available to guests.

KWisehart, General Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you very much for taking the time to share your positive experience. I was so pleased to hear that you thoroughly enjoyed your stay and were treated with the Unmatched Guest Service we strive to provide all of our guests. We truly appreciate that you have so graciously allowed us the opportunity to learn about your recent experience and we all look forward to hosting you again in the future! Warm Regards, Karen Wisehart General Manager

"Worst night sleep!"

3
SylvieFrancois444, Ontario Canada 18/09/2016

Decided to travel to Burlington for a couple of days to enjoy the festivities on Front street and to climb Mt. Mansfield. The Best Western was a great location for all of our activities. The check-in went smoothly, ample parking and the room was lovely. Unfortunately, the paper thin walls in our section didn't make it easy to sleep. We were close to the outside doors and smokers came out at every hour of the night for a smoke and talked. The walls were so thin that I could hear their entire conversations. The first time I woke up I thought they were in our room! If not for this aspect, the Best Western was a nice hotel. Good choice of breakfast items and lovely surroundings.

KWisehart, General Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for your review of our property. I'm truly disappointed to hear that your stay was uncomfortable and that the location of your room was in a high traffic area, causing a lot of noise. On behalf of our entire team, I would like to apologize for this inconvenience. We appreciate your feedback and certainly will look into some solutions so that we can avoid this issue in the future. We hope you will consider giving us another opportunity to exceed your expectations by providing you a room on an upper floor away from the entrances. Thank you again for your review. Warm Regards, Karen Wisehart General Manager

"Great Option Near The Airport"

4
misopiso88, Seattle, Washington 16/09/2016

I was visiting my son at UVM and decided to stay at The Windjammer Inn because I had a very early flight out the next morning. Nice hotel, comfortable bed and terrific staff. Convenient laundry facilities too. I definitely recommend!

"Great"

5
Frank G, teaneck.nj, United States 16/09/2016

Great overall experience--Staff was friendly and helpful Overall appearance of the hotel was excellent Rooms were well appointed and very clean. Complementary breakfast was very good with many choices

"Best Western Plus Windjammer Burlington VT"

5
David P, Rutland, United States 16/09/2016

Nice place, friendly staff, clean., . The hotel is very convenient with ample parking, the rates were excellent as was the front desk staff. There are 2 excellent restaurants on site, upstairs is a sports bar with much better than sports bar food in a casual atmosphere, downstairs is a nice restaurant with good atmosphere and a great salad bar.

"perfect for near airport"

4
Mhgaidin, Johnson, Vermont 15/09/2016

There were 7 of us in three rooms the place was very nice and very close to the airport which is what we needed flying out early the next day. Rooms were clean and comfy and everything is near by.The staff was very friendly and accomadating.

"Nice"

4
User 11/09/2016

Its was nice place to sleep in (only 2 miles from Church street). Rooms were clean, but a little bit small. The Breakfast was ok no more than that (bread, egg, fruits). The swimming pools, and gym are small.

"Exactly what we needed"

5
rarnlovestotravel, Jerusalem, Israel 09/09/2016

Although we only had a one night stay here (having to visit the St.Albans branch of Homeland Security 20 minutes away), the location was perfect, ample parking, more than adequate breakfast (often replenished pile of crispy bacon, & endless selfserve coffee-who could ask for more?), airconditioning that i wish i had at home, & such friendly and helful front desk staff. Altho we did not use it, the hotel is conveniently located on the free shuttle bus line to go to the beautiful downtown Church street and waterfront area, & there are also plenty of choices nearby for a bite to eat. Burlington is beautiful & i hope to go back someday when i will have more than a day to explore it. Would definately stay at best western again-good value & comfortable.

"Wonderful Hotel experience"

5
User 07/09/2016

We did follow the reviews of this hotel on TripAdvisor. This hotel had all the amenities we required on a night's stay in Burlington Vermont. Very courteous front desk personnel who went out of their way to accommodate all our needs. Rooms were extremely clean and tidy. Great value for what we paid. Too bad we were unable to stay longer. We will definitely consider this hotel again the next time we end up visiting again.

"Great quiet stay"

4
jimmy s, Montreal, Canada 06/09/2016

Just came back after 3 days there at the hotel long weekend getaway very nice hotel great breakfast choices clean room close to Burlington and church street and some restaurants on Shelburne road outdoor pool was great didn't try the indoor the only thing is some staff don't even bother saying good morning or hi like you are non existent

"Great Place to Stay in Burlington!"

4
User 05/09/2016

I retune to this hotel whenever I am in Burlington. The hotel is always clean, with a fantastic restaurant and separate bar upstairs. The staff is top notch and everyone you encounter will be helpful and courteous. The hotel is very conveniently located to the University of Vermont as well as downtown Burlington. I highly recommend this hotel and conference center when you are in the area!

"This hotel staff is excellent"

4
William D, Stowe, United States 05/09/2016

We bring our sports teams to Burlington several times a year, wouldn't stay anywhere else. Jeff Bushey the Group Sales Mgr is outstanding in setting up our stays. The Windjammer Restaurant and Upper Deck pub are excellent spots for lunch, dinner and after hours fun. Good food and drinks in the pub, and a chance to connect with all our sports team families, in a casual, laid back setting. Close to everything in Burlington, easy access.

"Best Stay Ever in Vermont"

5
Mary A, Pompton Plains, United States 03/09/2016

Wonderful Staff/ Clean Hotel/ Excellent Breakfast Presentation and Service. Front Desk very hospitable and definitely pet friendly. A great All in One Hotel. I would definitely stay here again. I have recommended this hotel to family members as well.

"Great experience at a reasonable price"

5
David G, Montreal, Canada 30/08/2016

This hotel has a great location in Burlington, VT. Situated very close to University Mall, Traders Joe and other stores. 5 minutes drive from the universities and the center of town. The rooms are very nice, clean, have wifi and everything you need to enjoy for a stay away from home. The breakfast was great. The staff is very friendly and accommodating of your needs. If we are in the area we will definitely stay there again.

"Great stay!"

5
Mark D, Stow, United States 30/08/2016

Have stayed many times with our dog. Great value for the price. Staff is excellent and the hotel is very clean and the breakfast is very good. Samantha was extremely helpful in making our last minute reservation. Will definitely being staying here when we stay in Burlington.

"A very fine stay"

3
Bryan R, NY 29/08/2016

We were here to move our daughter into UVM as a freshman. The front desk was extremely helpful and friendly. The room was clean and comfortable. Breakfast was a typical hotel style buffet...nothing special but included in the price. There are much nicer meals to be enjoyed in the town of Burlington. Parking was easy and the outdoor pool was refreshing. This was a very quiet and comfortable stay and would return.

"Enjoyed our stay"

5
lovetheocean_8, Kingston,PA 26/08/2016

We stayed here from August 23-26. Front desk attendants friendly, checking easy. Room, while a bit small, contained all of the essentials including refrigerator and microwave and was very clean. Near Centennial Field where my husband attended Vermont Lake Monsters games, UVM and other area attractions. Nice outdoor pool (inside pool also) with a newly added pool bar, which was great for catching an early evening cocktail and snack. Good breakfast with hot and cold items. The ladies work hard at keeping it clean and well stacked (there were several sports teams there!). Would stay here again if in the area.

"Great stay"

5
rainbowlake, Lake Placid, NY 26/08/2016

Here for a family wedding, service and engagement with staff excellent. Room was comfortable and plenty large for our one night stay. Thank you to all staff that we encountered. Looking forward to another stay, convenient location to everything, Windjammer Upper Deck great meal and service from bar staff.

"Wonderful check in staff"

4
mouseHerts, Herts 24/08/2016

The receptionist who welcomed us in was wonderful - so friendly and informative. The room was comfortable with coffe maker, fridge and microwave. There are 2 pools and a small gym. Breakfast is included. Complimentary tea and coffe are available all day, in the lobby. There are plenty of places to park. There are food outlets nearby.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
We appreciate you taking the time to review our property. It is wonderful to hear that you had such a positive experience with us here at the Windjammer. We hope you will have the chance to come back and visit us again soon! Warm Regards, Casey Johnson Assistant General Manager

"Average accomodations but very nice staff."

3
BigGuy01923, Danvers, Massachusetts 23/08/2016

The building is a little tired. Carpets are worn in places. Only one elevator and the building is sprawling so getting to your room can be a hike. There are several convenient entrances but you would need to take the stairs. Breakfast was average buffet affair but no waffle maker. Our room got stuffing in the middle of the night despite a constant cool temp setting on the a/c. Price was average for the area.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for staying with us and providing us with this important feedback. I am sorry to hear that our hotel did not exceed your expectations. I hope that you will consider staying with us again in the future so we have the chance to provide you with an exceptional experience. Warm Regards, Casey Johnson Assistant General Manager

"The Best Staff"

4
Billd39, Grapevine, Texas 21/08/2016

This is a nice Best Western hotel; rooms are adequate and clean. Close to the airport and I-89. For me what sets it above expectations are the staff. Calling for reservations was pleasant and quick. Got lost inbound, (yeah, I did), and got immediate help from the front desk. The front staff was friendly, efficient and helpful, with good advice on dinner possibilities. Had a very early flight and the shuttle service got me there in plenty of time. Sounds like the way it should be, right? As opposed to some lodgings, this staff actually do it. And with a (genuine) smile :-) Free full breakfast, BTW. I'll be back . . .

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for your kind words and feedback! There is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. It was my pleasure to share your positive review with our team, as they truly appreciate hearing from satisfied guests like you. We hope to see you again soon! Warm Regards, Casey Johnson Assistant General Manager

"Worst lodging experience of my life"

2
woldtravel70, Boston 21/08/2016

The front desk personnel were utterly rude and condescending regarding pet policy. The hotel lists itself as 0.4 miles from city center but it's actually 2 miles away. Here's the bad: 1. Dog friendly rooms are FILTHY!!! The floors are sticky, nasty dog odor, filthy bathrooms, hair in the tub... 2. The pet friendly section is near the exit door where people smoke. It's nasty considering the low class clientele of this place. We couldn't sleep all night with people slamming the door constantly. 3. The breakfast is awful. The eggs are made of egg beaters, awful choices. Only the oatmeal is edible. The good: The outdoor pool is nice.

"Truly Vermont Hospitality"

5
Jeanne R, Lakeland, United States 21/08/2016

The Best Western Windjammer in South Burlington, Vemont, is a well kept secret. Pet friendly, and kid friendly, it also provides something for everyone. Close to UVM and the mountains, it offers 2 pools, a fitness center, and a hot breakfast. You get your money's worth!!!!

"Fantastic Front Desk Staff "

4
Otto G, Wyoming 20/08/2016

This BW is ok for the price, Fantastic front desk staff, shops and stores all very close, airport shuttle,plenty of food choices within walking distance. If your expectations are more than Vanilla you may want to look elsewhere.

"Just Enjoy!"

5
Serge B, South Burlington, United States 19/08/2016

I recommend the Windjammer it was our first stay for a short holiday in Burlington. Hotel and restaurant were clean and the food was very tasty, staff was excellent. Next time I am in Burlington we will go back.

"Excellent Staff and Room"

5
Reo G, Burlington, United States 15/08/2016

Great experience, very personalized feel. Always greeted warmly when calling or going to front desk. Breakfast was not only good but area was very clean and all of the items on offer were fresh, hot, and refilled often.

"Outdoor pool was nice"

3
User 15/08/2016

Room was just OK, breakfast was good. Accessible rooms just not attractive or well thought out - located at farthest point in the entire hotel from the lobby. When I mentioned distance from main lobby/breakfast area I was told sliding doors were the reason --- but main lobby has sliding doors and many rooms close by......

"Great place to stay!"

5
Jenny L, Durham, CT 13/08/2016

We love coming to the Windjammer every summer! Great location, close to restaurants, Lake Champlain, many activities and more. The kids enjoy the outdoor pool (although there is an indoor one as well) and the breakfast. We have had delicious eggs, pancakes, waffles and many other tasty items which help get our day started off on the right foot!

"Good hotel for business or leisure"

4
Explorer100, Cupertino, California 10/08/2016

We had a clean, comfortable room. We got a good night's sleep and a breakfast with ample selection of hot (homemade scrambled eggs) and ambient foods. The laundry was convenient for a mid-vacation washing. The hotel sells detergent and makes change for the machines. The hotel is easy to access from both the freeway and the airport. The landscaping is well maintained. The room A/C is a bit noisy but did not affect our sleep. We would stay here again.

"Enjoyable Stay"

4
Tonypicc01, Branford, Connecticut 10/08/2016

Large property, smallish room, though very clean and comfortable. Found that the breakfast had improved over our last stay several years ago. Had a minor issue with the lack of parking after returning from a local show, in part due to several morons taking up two parking spaces for a single vehicle. We did end up finding a handicap spot (wife has MS and handicapped card) at an entrance quite a distance from our room, but we managed. Again, minor issue in an otherwise enjoyable stay.

"Pretty Average"

3
Brett G, Ballston Lake, United States 09/08/2016

Nice people, great service. Hotel is kind of old in the hallways. Much more suited for families. Breakfast every morning was crazy with the people coming and going. Nice location to walk to dinner or to shopping..

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for sharing your experience on TripAdvisor. We appreciate your compliments of our staff and service. This time of year is always busy in Burlington, especially with vacationing families. We definitely try to cater to both our leisure and corporate guests and hope that we offer something for everyone to enjoy! Thank you again for taking the time to share your review. We hope to see you again soon! Warm Regards, Casey Johnson Assistant General Manager

"Hotel near BTV"

5
Debra E, Peru, United States 08/08/2016

We needed a hotel that was close to the airport and a place to leave our car and shuttle to and from the airport. This hotel was very accommodating, clean, and friendly. We feel we got great value for our dollar.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for sharing your experience on TripAdvisor. We are glad to hear you enjoyed our Sleep and Fly package for your trip out of Burlington International Airport. We hope to see you again next time you are traveling! Warm Regards, Casey Johnson Assistant General Manager

"Great stay-great value"

4
User 07/08/2016

We were in town visiting colleges and were very pleased with the hotel. The only two things that were not great was that the restaurant was overpriced and the door to our room did not latch properly unless we pushed/pulled on it tightly. This was a bit disconcerting as we did not realize this until we had been in the room for over 20 minutes - could have been bad if we didn't realize it and it happened when we went out.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for sharing your feedback with us. We are very sorry to hear about the latch on your door. We appreciate you bringing this to our attention so that we can fix this for future guests. We hope to see you again soon next time you are in the Burlington area. Warm Regards, Casey Johnson Assistant General Manager

"Good location, clean, nice outdoor pool"

4
CMSC, Massachusetts 06/08/2016

Just 2 easy miles from downtown Burlington, close to the airport (free shuttle offered), indoor and outdoor pool (with a nice inner court location, away from noise and traffic), clean hotel, comfortable beds, prompt room service. Plenty of families with children. Only improvement would be the free breakfast (location and food types)- during the summer months, area gets crowded very quickly, and also the food is poor in quality- mostly over-processed danishes/ muffins/ cereals. Questionable quality of sausage patties/ and eggs. Could use more fresh fruit, better yogurt options. They also offer nightly warm chocolate chip cookies and milk- a nice touch, especially for kids. Overal, a good stay!

"Getaway in Burlington, Vt"

5
Robert R, Chelsea, Vermont 05/08/2016

My wife and I occasionally travel from our home to Burlington for shopping, diner and and overnight. BW+ is the best value and friendliest hotel in Burlington. You can also leave your car there when traveling out of Burlington Airpot. BW+ has shuttle service round the clock

"Had a great stay"

5
kristinem, Greater Boston 05/08/2016

This was a great Best Western. We stayed here for my husband to do the Vermont City Marathon and the prices/amenities were right for us. I expected a standard hotel, but it was surprisingly perfect. I would definitely stay again! - The room was one of the cleanest hotel rooms I've been in. I sometimes get skeeved out in hotel rooms, but I felt totally comfortable in this one. - Both the indoor and outdoor pools were nice with plenty of seating around them. They had cornhole by the outdoor pool. - They began serving breakfast early on the marathon day so that the runners had time to grab breakfast before taking the shuttle to the start line, which was really nice. We were trying to figure out what to do for breakfast since we were leaving so early, so it was great to have this taken care of. - They have nice outdoor areas. They had a nice patio where you could eat your breakfast. We also ordered dinner one evening and ate it on the patio. It was a nice touch on a warm May evening. There are also picnic tables and one night we ordered pizza. - COOKIES!!! Warm chocolate chip cookies every evening! - The Windjammer Restaurant was very good! Good prices and family friendly. Try the salad bar. - Good wifi. Often I find that hotel wifi can be spotty, but it was pretty solid here. - Easy location. Right off the highway and close to Church Street and Waterfront Park. Parking was plentiful. Great place to stay around Burlington. Good price, clean, and nice amenities - that's all we needed!

"Outstanding value!"

5
aph03, United States 04/08/2016

Great hotel! Outdoor pool was fun for the family, and the free breakfast was actually quite substantial with hot food choices too. There's also a free airport shuttle, which was great for us since we didn't hand a car. Nice walk into town (about 1 1/2 miles) or just use Uber. Staff was so nice and helpful, and room was clean and comfortable. A great stay!

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
We are so glad you and your family were able to enjoy our outdoor pool and the great summer weather we are having in Vermont! Thank you for your wonderful comprehensive review! We hope you will be back again next time your travels bring you to Burlington. Warm Regards, Casey Johnson Assistant General Manager

"Quick Overnight"

4
cherylsimms, Phoenix, Arizona 03/08/2016

We recently had to travel from Montreal to South Burlington Vermont for a medical issue. After a long wait at the boarder and another wait at Urgent Care, we were delighted to visit our favorite hotel in South Burlington, the Best Western Plus Windjammer. Without reservations we were offered a lovely room close to the elevator so my husband would not have to walk far. The comfortable bed and quite hotel was a welcomed after a stressful day.

KWisehart, General Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you so much for taking the time to write such a great review about us for all future travelers to read. We strive to make you feel at home when you are with us and there is nothing better than knowing we were able to accomplish that. We hope you can spend some time leisure time with us in the near future. Warm Regards, Karen Wisehart General Manager

"Very Pleasant Stay"

4
Anon5471, Corvallis, Oregon 03/08/2016

Friendly, helpful staff who, I believe, checked me in before the official time. Very comfy bed with lots of pillows and a bolster. In-room coffee and refrigerator. Breakfast was part of the room deal, but I didn't partake. If the crowds of people were any indicator of quality, it must have been good. Although the hotel is in "South Burlington," it is very convenient to downtown. I would definitely stay there again. Starbucks just beyond the hotel parking lot.

KWisehart, General Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you so much for taking the time to leave such a positive review. We are so glad to hear that our prime location offered convenience and flexibility during your stay with us. It's a delight to know that you enjoyed your room and appreciate your wonderful comments about our hotel. Please come back and visit us again soon! Warm Regards, Karen Wisehart General Manager

"Not Bad Not Great"

3
User 03/08/2016

Stayed for a night so that we could visit church street market before heading north for camping wanted something reasonably priced and this was a happy medium with price and still close to market place did its job wasn't the cleanest but not inhabitable good for a short stay

KWisehart, General Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for sharing your comments about your recent stay. We sincerely apologize that your experience was not exceptional. We take great pride in the cleanliness of our rooms and feel terrible that we fell short in that area. Again, we apologize about the inconvenience and hope to provide a better experience in the future. Warm Regards, Karen Wisehart General Manager

"very decent hotel"

4
Koen235, Meeuwen-Gruitrode, Belgium 02/08/2016

We stayed here for 2 nights while visiting Burlington. It's a nice hotel,with the layout maybe a bit confusing in the beginning, because when you think of room 311, you think it's on the 3rd floor, but it really isn't, it's on the second. But it's all mapped out well so you won't get lost. Check-in was fast and very friendly, room was not too big but good enough for 2 people. We had a room on the inside of the hotel looking at the outdoor pool, so it was very quiet (no traffic noise as the hotel is close to the highway). Room and bathroom were very clean too! Elevator was a bit slow at times, if you really need to hear one 'complaint'. On the upside, fresh cookies around 8 at night, and they were delicious! The AC unit was very close to one of the two beds, so if you don't like cold air on you all night, take the bed furthest away from the window. :) Breakfast was like at most chain hotels, it did the trick to get you started,but nothing special. For such a big hotel, the breakfast room (which is actually also the lobby) might be a bit small if the hotel is fully booked. Hotel has multiple entrances, which is nice if you got a room far away from the lobby! All in all it was a pleasant stay, and would stay here again, as it's only 10 minutes from downtown Burlington, and quite a bit cheaper than the downtown hotels.

KWisehart, General Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for the feedback regarding your recent stay at our property. We appreciate when guests let us know how we are doing to be able to maintain or improve our hospitality and service to guests. We are glad that you were able to enjoy your stay and that you found our service pleasant and accommodating. We hope to see you again soon! Warm Regards, Karen Wisehart General Manager

"Exceptional Hotel"

5
Lisa H, Grapevine, United States 01/08/2016

Exceptional staff and hotel. Location was close to airport and entertainment. Room was clean, complimentary breakfast was good and had plenty of choices to choose from. Would definitely stay again and recommend it.

"Excellent Hotel with Caring Staff and Great Restaurant"

5
Charles P K, Madeira Beach, FL, United States 31/07/2016

The Windjammer is an excellent value hotel located just a couple of miles from the Burlington Airport in South Burlington. The hotel staff exemplifies New England hospitality combined with professionalism. The hotel has both indoor and outdoor pools. The Upper Deck bar is excellent with a great selection of craft beers. The restaurant is excellent with an inventive menu at reasonable prices and a good wine list. My wife and I both enjoyed our stay.

"Great Place to Stay"

5
tomm_05495, Fort Pierce, Florida 27/07/2016

We came to the area for a wedding and stayed here for 6 nights and everything was just great. Nice and quiet, great restaurant. We will stay here again on future visits to VT. The only thing is that there was not any information in the room on the hotel or the surrounding areas.

"Last Minute Stay"

5
655waynea, Gray, Maine 27/07/2016

On the way back from Niagara Falls, we needed an overnight stay and after calling a couple of other area hotels, we booked with this hotel because of the room availability (a suite) and price. We were pleasantly surprised at the level of comfort and customer service provided. The pub restaurant was delicious and comfortable with excellent service.

"Comfy as Grandma's House"

5
dragonflysees, Enfield, CT 26/07/2016

The weather was 93 and humid. The room was a haven. The AC was great. The mattresses wrapped you in pure love. The staff was wonderful. The indoor and outdoor pools looked beautiful, but the hallway was too stuffy to walk to the pool and the indoor pool was too warm to be refreshing. It was quiet at night, due to their 9 PM quiet policy, but a daytime nap was interrupted by children trying to break through our ceiling. Oh well. We had a fridge and microwave. TV was great. The hot breakfast was great...no cardboard waffles....real scrambled eggs, bacon, sausage, french toast, breads, bagels, cereals, great coffees, yogurt, fresh fruit. No complaints. We did not try the restaurant, but the menus and prices looked good.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for sharing your positive experience with us! We greatly appreciate your thoughtful review. We have recently made a lot of changes and improvements to our breakfast, and it is so wonderful to hear how much you enjoyed them! Thank you so much and we hope to see you again soon! Warm Regards, Casey Johnson Assistant General Manager

"Happy to be Here"

5
patb105, Warrington, Pennsylvania 26/07/2016

First impressions at check in: the front desk staff is professional, personable, helpful and warm. Ruthie was so nice and helpful when I checked in. The hotel overall is very attractive. Two swimming pools, indoor and outdoor. Our room although a little small, (one queen bed) had a great rate and is spotless, with the most comfortable mattress I ever slept on. I prefer one bed and saving money on the room rate. The tub surround had an attractive, stone-look tile. The breakfast was exceptional if you are a healthy eater. Almond milk, organic steel cut oatmeal and the usual offerings for a Best Western hotel. I checked out the restaurant and will definitely eat there. Again the staff was very nice. The waiter, I think his name is Dillon or Daryl, was so nice he answered question and asked the chef some of my questions. The young hostess was sweet and professional. I loved that there was grass fed beef burgers and free range chicken on the menu. I will definitely stay at the BW + Windjammer Inn whenever I am in the area. I travel for work and our home office is in Colchester, VT so I will be coming regularly. Great Job staff!

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
It is wonderful to hear about your positive experience with us here at the Windjammer. Thank you for your thoughtful, detailed review. It will be my pleasure to share you kind words with our staff! We hope you will come back and see us again soon when you are in the area for business. Warm Regards, Casey Johnson Assistant General Manager

"Everything and More..."

5
Luana T, Rutland, United States 25/07/2016

This Best Western Plus more than me my expectations. The warm, fresh-baked cookies and milk were the icing on the cake. The breakfast choices were very good. Having the Windjammer Inn within walking distance was a plus. The food and service there was 5 star!

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
We are thrilled to hear how much you enjoyed your experience with us here at the Windjammer! Thank you for reviewing us and please do come back and see us again soon! Warm Regards, Casey Johnson Assistant General Manager

"Average Hotel "

3
Paul W, Seymour, Wisconsin 25/07/2016

I use to stay at Best Westerns exclusively which is how I climbed their rewards ladder. However due to inconsistent quality concerns from property to property I have started utilizing a different chain more frequently. However due to lack of availability in the area I wanted to stay and the location of this hotel I decided to spend a night here. Pros: Front desk personnel are friendly and efficient. I didn't eat breakfast but there was plenty of space and looked like a good variety of food. Plenty of parking and easy access. I didn't use the outdoor pool but it looked to be a good size and clean. Bathrooms were clean Cons: Room cleanliness was average. I prefer an extremely clean room which is why I placed it in the con section. Air conditioner was loud and didn't keep room cool. However I did tell this to the front desk staff at checkout and as I was walking out I heard them talking to maintenance to have it looked at so I give them credit for fixing this immediately. Conclusion:. This is what I have come to expect from Best Western. An average room at an average cost. This is a Best Western Plus which in my opinion barely meets the Plus expectations. It seems Best Western and Best Western Plus are becoming the same standard average budget hotels while their Premium hotels are the only consistent quality hotels in the Best Western chain. I wouldn't rule out a return trip here but I will most likely look around for a different hotel when passing through this area.

"It was ok, as are most hotels I've stayed at"

3
Lincoln R, waltham, United States 24/07/2016

Comfortable mattress, room was clean except for faint odor of, perhaps, mildew. Not a problem for me. Not sure deadbolt actually latched, but the regular lock did. I think I used the internet from my cell phone and it was fine, though I didn't spend a lot of time on it. Otherwise, everything in the room was in good shape and clean. The room was a little nicer than some hotel rooms, but that didn't matter all that much to me, as long as it was clean. Breakfast was usual carb fest except for sausage and bacon which were not as tasty as they could have been. Still tasted good, just not as good as I had hoped. If I am staying in that area in the future, I'll probably go back, unless I can find something cheaper.

"Wonderful hotel"

5
4301Chris, Ripley 23/07/2016

We found the staff very helpful. The rooms were very clean. There e 2 pools,but the day we were there the weather wasn't good. The Windjammer restaurant was excellent . We had one of best dinners. We did have a little problem finding the front entrance which is located off the main road down a drive way.

"A Comfortable, Relaxing Stay"

5
Becky R, North Hartland, United States 23/07/2016

I work overseas and always stay at this Best Western when I return home on vacation. The shuttle service to and from the airport is prompt. The rooms are comfortable and well-appointed. The Windjammer restaurant has excellent food, attentive staff, and great atmosphere. It is a testament to the restaurant that most of the customers are Burlington residents. There is a pub on the second floor if you prefer something less formal.

"Trip stop over"

5
Mike B, woodstock, Canada 22/07/2016

For the price, this is an excellent hotel. 2 pools to choose from. The restaurant has a pub upstairs. The food was well presented and cooked to our satisfaction. The room is pretty much like all BW rooms. Ours was a queen bed that was comfortable.

"Best Western Windjammer Inn"

5
User 20/07/2016

i chose this hotel due to the pet friendly policy. The room was great.. not rug on the floor which is perfect. $10 fee for having the god in the room.. which isn't bad. I was not impressed by the Windjammer restaurant. you are able to get take out due to the fact there was no room service. i got the salad bar, which was a major disapointment. all in all a great hotel.

"perfect location,, great staff"

5
Kathleen G, Bayonne, United States 20/07/2016

room nice,, comfy bed,, nice outdoor pool area close to lake champlain and church street.. the staff was what really made the stay memorable,, they were all friendly and helpful at all times lovely fresh cookies at 8pm was a hit for me!!

"Highly Recommended"

5
bart356, Charleston, West Virginia 19/07/2016

We had a very pleasant three-day stay at the Windjammer. The staff was exceptionally courteous and helpful. The hotel lobby, breakfast area and the room were all clean, comfortable and nicely appointed. Our room was on the third floor and was very quiet, the bed was great, and the temperature was well controlled. An added bonus is the on-site restaurant, the Windjammer, is one of the best in Bennington. See the restaurant reviews for details. As mentioned in other reviews, the hotel is hard to find because it is well set back from the highway, and the Best Western sign is tiny. If you are arriving from the Interstate it will be on the left about 0.2 mi. into town. Turn left at the traffic light between the Sunoco station and Starbucks.

"Nice area, pleasant setting"

5
Travelingonabudget, Texas 19/07/2016

Large property, with indoor heated saltwater pool, and outdoor seasonal pool. Clean, comfortable rooms. Free breakfast items included gluten-free options which were much appreciated. Would definitely stay here again.

"Great Hotel"

5
Tim S, Burlinton, United States 18/07/2016

This Hotel was great staff and rooms are very clean I was very happy with the hotel. The breafast was very good the staff for breakfast was great. I would stay again and I would recomend this location for bussiness or pleasure

"Clean comfortable great location"

4
CMF568, Portsmouth, New Hampshire 17/07/2016

I usually stay with another hotel brand but decided to give best western a try since they're across the street from another hotel I've stayed at but a better price point. I was pleasantly surprised. Beds were comfortable bathroom was large enough for needs and table and chairs were just the right size for 2. Pool looks great outside but weather didn't work for us. Great location a few minutes from Burlington attractions and the cookies at night were a good break. Breakfast had variety of selections and was just enough to get us going for the day. Thanks Best Western. The only issue I have is that I saw someone refilling a water bottle at the drink machine - I know Vermont encourages refillable water bottles but bottle drinking spouts shouldn't touch the dispenser - other than that everything else was to our liking.

"Nice location"

4
Dave-Habu, Carlisle, Pennsylvania 14/07/2016

Good location for the price and the room, lobby were very clean. I think it is an older hotel because wood floors creak. We stayed in room 217 and could hear people above whenever they were walking in their room - the ceiling, their floor squeaked. The room we had was 1 bed, so was a bit small, but still was fine for us. Breakfast was the standard you find - eggs, meat, juice, coffee, yogurt, breads, muffins, etc. Free, plenty of parking. Easy access to Williston road and about 5-10 minutes from downtown Burlington, easy to drive to. First time drove by it because there is just a small green sign out front along Williston rd. and you cannot see the hotel because it is in the back about 400 feet. Their restaurant Windjammer is rated #1 and so true as I discovered.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for your comprehensive review of our hotel. We appreciate all your honest, detailed feedback. We would like to apologize for the noise you experience from the floor above and hope that this did not disrupt your stay Thank you for your kind words and overall great review! Warm Regards, Casey Johnson Assistant General Manager

"Burlington vacation"

5
User 14/07/2016

very clean hotel,excellent staff that go out of there way to make your stay pleasant,good breakfast and very nice and clean pools.Close to Burlington,restaurant and bar in hotel,great place to stay.will definately stay here again.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for your wonderful review! We are so glad to hear you enjoyed your experience at our hotel and with our staff. Please come back to stay again soon! Warm Regards, Casey Johnson Assistant General Manager

"Totally average"

3
quietneil, Cambridge 13/07/2016

We recently stayed at this hotel during a road trip through Vermont as all the hotels in downtown Burlington were very expensive (it was independence weekend). This hotel is not going to blow you away; it's also not going to repulse you. It's just a very average hotel. What was good? The hotel's relatively new so no complaints in term of cleanliness or infrastructure. What was bad? Location, price, total lack of anything to make you smile.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for staying with us and providing us with this important feedback. I am sorry to hear that our hotel did not exceed your expectations. I hope that you will consider staying with us again in the future so we have the chance to provide you with an exceptional experience. Warm Regards, Casey Johnson Assistant General Manage

"Wonderful hotel friendly staff!!"

5
Amy P, Waverly, United States 13/07/2016

This was our second time staying at the Windjammer and I wouldn't stay anywhere else when going back to Burlington!! It's within a reasonable price range as well as a beautiful hotel!! We have been staying there as our son is looking to go to Champlain College starting in 2017, I foresee quite a few stays in our future!! The pool (indoor) is amazing especially after our 7 hour car ride) The morning breakfast is a treat to get you going. Also don't forget warm cookies in the lobby at 8pm nightly. They have added a small Convenience store to the lobby which has all sorts of goodies in it. The resturant attached the food is to die for, a bit pricey but worth trying if you're celebrating !!

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you so much for your extremely kind review. We are so glad to hear you have been back twice! We appreciate you taking the time to highlight all the amenities we offer. We hope you will be back time and time again, and good luck to your son at Champlain College. Warm Regards, Casey Johnson Assistant General Manager

"Nice accomodations at reasonable price"

4
JaneDBCO, Denver, Colorado 13/07/2016

A nice choice when staying in the Burlington area. The hotel is conveniently located a short distance from downtown Burlington and UVM and a short hop from Burlington airport. The rooms are quiet even though the hotel is close to roadways. Windjammer restaurant which is on the property is an excellent choice for food. Staff was very friendly and helpful.

"Well worth it!"

5
Daniel B, Athol, United States 11/07/2016

I needed to check in Friday around noon, as I was getting married that night. I called about a month before to inform them. They put my room at the top of the cleaning list. When I called that morning, I was told my room was ready (at about 10:00). They went above and beyond to make sure it would be ready so that I had enough time to get ready. As for the hotel, it was fantastic. It was very clean from top to bottom. I had two rooms rented, a standard two queen sized bed room and a Jr. suite. Both were clean. The suite was well worth the extra cost for me and my wife. There was plenty of room in this suite and I would most likely book that style room again for my next stay. Overall, we were extremely pleased with our room, the hotel and our overall experience. We would highly recommend this hotel to anyone in need of a good place to stay at a reasonable price.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Congratulations! We hope you had an unforgettable wedding day. We are glad that we could be a part of this special day. We always do our best to accommodate guest requests, and I am so glad to hear that your requests were made a priority! Thank you for sharing your memorable experience on TripAdvisor. Warm Regards, Casey Johnson Assistant General Manager

"Best Value"

4
User 11/07/2016

We have stayed at this BW many times when we visit Burlington. For the well priced accommodations they include breakfast with many options. They have a very nice outside pool (inside pool too) with comfortable lounge chairs, plenty of towels, tables/chairs if you want to enjoy your lunch, nice landscaping and very clean to enjoy in the summer months if you need some relaxing time. Oh yeah, in the evening they put out freshly baked warm chocolate chip cookies in the reception area!

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for your loyalty to our hotel! We are glad you continue to come back to stay with us when you come to Burlington. We appreciate your outstanding review. Thank you for highlighting all of the amenities that you enjoy. We look forward to your next stay with us! Warm Regards, Casey Johnson Assistant General Manager

"Super Clean!"

5
WorldTraveler33388, Denver, Colorado 10/07/2016

Everything about this hotel is great. Very clean room and facilities. Very attentive and friendly staff. Pool was extremely clean and warm. Breakfast selections were good. It's the first time that I've seen almond milk offered at breakfast. I don't drink milk, so it was a nice option. Staff was very helpful when assisting us with questions about directions to different sights. Would gladly stay there again.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for your fantastic review! We appreciate you taking the time to share your experience on TripAdvisor. We are glad you enjoyed the almond milk at breakfast. This is something we recently started offering after listening to our guest requests and feedback. We hope to see you again next time you are visiting Burlington. Warm Regards, Casey Johnson Assistant General Manager

"Nice Hotel"

5
User 07/07/2016

We stayed here on a family trip to Vermont. Rooms were comfortable and the pool area was nice. We would stay here again and would highly recommend it to our friends and family staying in the Burlington area.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to review our property! We are happy to hear that you enjoyed your stay with us. We hope you will come back and see us again soon! Warm Regards, Kyle Donley Assistant Front Office Manager

"Nice Rooms, very hard to find the main entrance and questionable food preparation."

3
neil102, Astoria, New York 06/07/2016

The first thing you notice about this Best Western in Williston South Burlington VT is that it is hard to find off Williston Rd. This Best Western is hidden behind its restaurant which is facing the roadway, so we spent a few unnecessary minutes trying to locate the main building, which when we arrived in the evening was totally hidden from view. When we finally found the building and the parking lot at the back of the building I had to trudge around and find the main entrance which was also hidden and finally after walking into the restaurant I was able to locate a manager who took us to a side entrance that was locked. This time was approx 9.30pm.. So they do not seem to have signage to the main entrance. Finally the entrance was unlocked and I walked into to book the room we had reserved that day. The room we ordered had two king beds and was comfortable for our needs with free wi-fi, though cellular telephone reception was very very poor...just one bar. The room we booked was also very quiet. After we settled in three of us went to the restaurant to order some food. The restaurant was closed, so we ordered some comfort food from the bar. The service was good but there may have been some issues with some of the meat items. For the following morning three of my group woke up with upset stomachs of varying degrees. Best Western does offer a free complimentary breakfast which was adequate, Overall a mixed experience and the person on day/evening reception could have been more helpful. Would I go back? Unlikely, unless service and building facilities are improved.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to review our property. I am disappointed to hear that you did not enjoy your stay with us. We strive every day to provide an exceptional experience for our guests. I am sorry that we were not able to do that for you. If you would like to reach out to us directly to talk about your experience, we would be grateful to have the opportunity to give you a reason to try us again. We will certainly use the feedback you gave us to implement improvements going forward. Warm Regards, Kyle Donley Assistant Front Office Manager

"Stop in Burlington Vt"

4
RHWCH, Centre Hall, PA 05/07/2016

Most hotels were sold out July 2, 2016 bolt the Best Western still had a few rooms and was under $200 so we decided to stay there. When got there at about 10:30 PM took about 15-20 minutes to check in since only one person working dark and he was helping someone else first and had to stop a few times to answer phone calls. In room bed and pillows were very comfortable. Room was clean and showers was very nice. Free breakfast was over crowded due to size of hotel and kept running out of food and bumping into people trying to get food. Overall, decent hotel, nice room, but breakfast could have more space and be better organized.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to tell us about your experience. Please accept my apologies for any inconvenience that a lengthy check-in and crowded breakfast area may have caused you. We are happy to hear that you slept comfortably! We appreciate your feedback and will take them into account as we look for ways to improve our property going forward. Warm Regards, Kyle Donley Assistant Front Office Manager

"Stay was OK"

3
Christian D, Wilmington, Delaware, United States 04/07/2016

Pros: Decent location near some restaurants and shopping along with a short drive to downtown Burlington and other local attractions, plus near the airport; reasonable price with decent breakfast included each morning in the lobby (continental items plus some hot items like sausage, bacon, eggs); milk & cookies in the lobby each evening; two nice pools - one indoor and one outdoor; microwave and fridge in each room along with nice TV with decent channel selection; free Wi-Fi (although it didn't work well with my iPhone, but the rest of my family didn't have issues with it). There's a restaurant on site, which I've heard is quite good, but it was too pricey for us (being a family of 4), so we didn't eat there. Cons: Our room was very, very small - probably the smallest 2-bed room I've ever stayed in (for a higher cost I'm you could get a bigger room); one light fixture didn't work because it had a broken compact fluorescent bulb in it, which is pretty dangerous to leave there (made me wonder about maintenance); room and most of hotel could use some updating - some things look worn and dated; the room smelled when we first entered it after being out each day (like must or mildew - it went away after the HVAC ran more - although it too had a bit of a smell at times - but still was present); the floors creak when you walk on them, which would be annoying I think in the lower floors (we were on the top floor, fortunately); had numerous problems with the room key - couldn't get into the room when we first got there and then another time a few days later; difficult to shower our young children because the toilet was right next to the bathtub/shower (bathroom very small). Bottom Line: It served its purpose, and for the price was ok, but you may be able to do better. While the pools are very nice, I think some work needs to go into the guest rooms and hallways to give the place a brighter, more modern look and feel.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to write such a detailed review. I am sorry to hear that you had to endure so many inconveniences during your stay. We have high standards for our guest rooms and I am disappointed to learn that you had avoidable problems like odors, noisy appliances, finicky key cards and creaky floors. We value your feedback and appreciate you taking the time to make us aware of what detracted from your experience so that we can improve going forward. I assure you that another stay with us will prove that the issues you encountered are not the norm at our property. Thank you again for writing. We hope you will try us again in the future. Warm Regards, Kyle Donley Assistant Front Office Manager

"Very nice stay"

5
User 04/07/2016

Nice spacious clean rooms, lots of parking spots. When you are looking for this hotel, it is hidden in the "second row" and slightly confusing to find where the lobby is. Very convenient located within a short distance you are on all interesting spots

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for staying with us and for taking the time to review us. I am sorry that you found it confusing to arrive at our main entrance. It is true that we are located at the back of our lot. Although this can be tricky, we feel that this has the added benefit of eliminating traffic noise while also being centrally located to the city sights. We appreciate your business and hope that you will stay with us again soon! Warm Regards, Kyle Donley Assistant Front Office Manager

"Good spot to tour around the Burlington area"

4
Alieber475, Ramsey, New Jersey 02/07/2016

Great location to access the Lake ( for cycling) and downtown Burlington. Good solid breakfast, scrambled eggs , bacon, fresh fruit in a buffet. Friendly service. Room was comfortable but tight quarters. A/c needed lots of adjustments.

"Great Place"

4
William S, Claremont, NH 29/06/2016

Room was very clean, bathroom tip top, staff very helpful , would recommend Morning breakfast, was ample and fresh , only thing that was different was having to drive around to back to check in, , also was a secure building, with limited outside access, Handicap was a breeze getting in and room was close to car.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
We are so happy to hear that your stay with us was so easy and enjoyable! We appreciate you taking the time to share your experience with us. Please come back and see us again soon! Warm Regards, Kyle Donley Assistant Front Office Manager

"One Night Stay"

4
v1960t, Rutland, Vermont 27/06/2016

For the price it would be hard to beat. Quiet, breakfast is included which is fine. Cookies at night. Plenty of on site free parking, everyone was very nice. Only thing is the bathroom needs updating but I would stay again no problem.

"Family Wedding"

5
User 27/06/2016

We attended a large family wedding in Burlington. Accommodations were excellent for adults and children along with a beautiful pool. The children also enjoyed the indoor pool. There were lovely flowers and the property was beautifully landscaped. We highly recommend this hotel.

"Two night stay at the Best Western"

5
WV_Traveler25550, Point Pleasant, West Virginia 26/06/2016

Just stayed at this hotel this week. The hotel property, rooms and common areas were very clean. There are two floors at this hotel which has an elevator. Two swimming pools (inside and outside) are available. Our room had 2 double beds. Tub surround was tiled with multi-colored brown tile which looked very nice. Breakfast selection was very good and the breakfast room was spacious. Two attendants kept the items well stocked. Very nice property. Would stay here again on future visit.

"Windjammer Inn, south Burlington, VT"

5
Susan G, montreal, Canada 26/06/2016

Our six-day stay at the hotel was probably the 20th stay there over ten years. It is an excellent hotel in every respect: service, staff, value, guest rooms, breakfast room, restaurantcleanliness, location. With my wife we have reservation to return in mid-July 2016. We will also return several times during the next 12 months!

"ONE OF THE BEST!!"

5
DANCETEACH, NEW MEXICO 24/06/2016

My trips to the Vermont area always close with a stay at this hotel before getting on the plane to go home. This hotel is top notch!! The staff is friendly and helpful. Rooms are just magnificent. The breakfast assortment is beyond compare.

"What a saving grace this hotel was!"

5
jhpac, San Francisco, California 24/06/2016

I was at Burlington's airport waiting around for a plane that finally got cancelled. It was already evening, and I was one of the last from my flight to get the bad news I wasn't going anywhere that night. The woman at the information desk steered me toward this hotel as one that was close, with a shuttle that could come get me and return me at four the next morning. WOW. I was so well treated, given a great rate, the person on the phone and then at the desk was incredibly kind and friendly, the room was big and airconditioned and clean and quiet... I hardly experienced the hotel, alas, but everything I could see seemed first rate-nice pool, for instance. If I ever have a reason to need a room in Burlington for longer than a few brief hours of sleep, I'll be back. Free wifi and coffee maker in room were also very nice to have. And even with my super early departure, there was a bit of breakfast in a to-go bag I could take, and the cereal and a few other things available to grab as well. THANK YOU BEST WESTERN BURLINGTON for easing a hassled situation.

"AMAZING!"

5
Bobbie-Sue B, Bethlehem, United States 22/06/2016

The hotel was excellent from the moment we booked! The staff was so friendly and each member went out of their way to make sure we had everything we needed.The front desk staff even saved my daughter cookies when they ran out due to a large group in the house. Thank you so much we will be back shortly and cant wait to see the staff! Kudos to James, Jay, Robin and Bonnie! Our housekeeper was amazing! I cant say enough about our stay. We didn't want to leave the property ate in the onsite restaurant two nights dinner and service was perfect! we will be back.....

"SUPER clean, comfy beds, modern...perfect!"

5
Julie B, Gorham, Maine 22/06/2016

I've stayed here twice and I couldn't be happier. The rooms are VERY clean, stocked, modern. The beds are so comfortable! The A/C works great, the staff is kind, the grounds are well maintained. TVs are new and big. Would recommend to anyone and will continue staying here, I really can't say enough good things about this place!

"Excellent Experience"

5
AndoverDan, Andover, Massachusetts 20/06/2016

Even though I booked this hotel online on a blind basis at a greatly discounted rate, they gave us a very comfortable suite. The hotel is just on the other side of I-89 from UVM and downtown Burlington. The place is well maintained, the staff is friendly, and the free hot breakfast is more than adequate. My only concern would be that there is only one elevator in the entire four story hotel, and I wonder if this would be a problem if the hotel were full.

"Excellent service"

5
Amy P, Schenectady, United States 20/06/2016

This hotel is in a great location. Centrally located to UVM and Market Street. The hotel has a great continental breakfast, employees are pleasant, and the restaurant and pools are terrific. They work very well w/ large groups as well.

"great hotel in Burlington"

5
John_and_Wendy_Crane, Whitby, Canada 16/06/2016

this is my second visit to the Best Western Windjammer...travelling for business, I appreciate the spacious room and the great night's sleep...really good breakfast to start the day...just wish I had more time to explore the hotel... reasonable rates...not too cheap, not too expensive, but great quality...had a service issue today, and it was rectified in minutes by the hard-working staff..great work...

"Good Stay"

5
DL_L1, Wrentham, Massachusetts, United States 16/06/2016

Happy with the consistency of a clean, comfortable room; excellent service; and a good breakfast to start the day. Staff was courteous and helpful. Ours was a one night stay but I would have remained at this hotel had we decided to stay longer. I was pleased with the cleanliness of all the Best Western hotels that we stayed at.

"Excellent value"

5
User 15/06/2016

Well-located family-friendly hotel. Nice big rooms and family suites. Buffet breakfast included in room charge. Shops nearby. Strategically located to visit both the town and sites such as the Shelburne museum and farm.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to write a review. We are happy to hear you enjoyed your stay with us at the Windjammer! We value your business and hope to see you again in the future. Warm Regards Kyle Donley Assistant Front Office Manager

"Excellent value, great breakfast."

5
TTravel333, Santa Cruz, California 14/06/2016

Second time we stayed at this hotel for visit to college, service very friendly, efficient. Easy to navigate, great breakfast. Also right next door is the Windjammer restaurant which we had dinner at, delicious. Central to get to everything.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to write a review. We are happy to hear you have enjoyed your stays with us! We appreciate your business and look forward to seeing you again soon! Warm Regards, Kyle Donley Assistant Front Office Manager

"Great"

5
Gary M, Waddington, United States 12/06/2016

Been staying there many times and never disappointed The convenience of the hotel to Burlington, and all the perks from the Hotel, wonderful Pools indoor and outdoor, restaurant on site and the Staff very helpful and professional,

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to write us a review. We are delighted that you have had such wonderful experiences at our hotel. We hope you can come back and stay with us soon. Warm Regards Kyle Donley Assistant Front Office Manager

""Decent one night stay"

3
pac54man, Cincinnati, Ohio 08/06/2016

The outside of the hotel is attractive. The check-in and out was speedy and the folks friendly. Not sure what happened the night before we arrived, but the staff was drying out the second floor carpet. They worked diligently and we couldn't notice was the issue was later in the day. The downside for me was the fact that the room was small as was the bathroom. It was fairly cozy for just the two of us. The towels in the bathroom were nice. The bed was firm and there were several very nice fluffy pillows. I highly recommend leaving the air on to block out sound. We could here folks walking in the room above. In the morning we could hear someone sawing and working in the room next to us. I slept fairly well the one night we stayed. The breakfast was the usual but hot and good. The staff worked hard to keep it stocked: eggs, sausage, cereal, yogurt, a few types of very good bagels, juice etc. The wifi worked fine for me. On the plus side there was a Keurig machine in the room that my wife used along with a microwave and small fridge. Overall, it was a decent stay.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to review our property. I am sorry that hear that you experienced issues with noise during your stay, particularly regarding the noise from a staff member in the morning. We do our best to make sure guests are not disturbed by our improvements but it seems that we failed you in this matter. I assure you that this is not a typical experience at our hotel. I would like to encourage you to try us again so that we can provide you with the exceptional experience that we are known for. Warm Regards, Kyle Donley Assistant Front Office Manager

"Excellent customer service"

5
User 07/06/2016

We stayed one night to see a show at Higher Ground. The rate was great. The customer service was EXCELLENT! Complimentary breakfast was very good! Everything fresh and tasty! The Windjammer Restaurant was also great. Rooms were clean and comfortable. Will definitely stay here again when we visit VT.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
It is wonderful to hear that you had such a positive experience with us here at the Windjammer. Thank you for taking the time to review us. We hope you will come back and see us again soon! Warm Regards, Kyle Donley Assistant Front Office Manager

"Top Notch Burlington"

5
Barbara R, Walden, United States 07/06/2016

Never had I had an moment that I had to question; which is very basic never. Staff and housekeeping always above and beyond expectations. The staff is always willing to adjust our stay since it is usually medical...that goes a long way for peace of mind,

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
We appreciate you taking the time to write about us. It is nice to hear that our staff has been accommodating and our property comfortable during your visits. We hope you will have a chance to come back and visit us for something more fun! Warm Regards, Kyle Donley Assistant Front Office Manager

"Great motel in a beautiful little town.........."

4
4rosie1, Roanoke, Virginia 06/06/2016

We came out of Canada after a week of visiting the Maritime provinces and found this to be the perfect place to decompress! Enjoyed the friendly staff, great breakfast, and quaint, picturesque town it's located in. Not only is the hotel restaurant the #1 rated in the town, if you're in a hurry there is a Moe's restaurant right at the street entrance!

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you very much for awarding us such high scores! Your kind words are appreciated. We are so happy to hear that you had such an enjoyable stay with us here at the Windjammer. We hope you will come back and see us again soon! Warm Regards, Kyle Donley Assistant Front Office Manager

"Great Stay"

5
Tracy G, Mooers, United States 05/06/2016

Was here while my husband was at FAHC for surgery. Really appreciated the hospital shuttle. The staff was wonderful and everything was excellent. Location great, rooms were clean and comfortable. Very satisfied.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for choosing us for your lodging needs while your husband was at FAHC. We will be happy to provide you a comfortable and convenient place to lay your head anytime your are in the Burlington area. Hopefully you will be able to come back and see us for something more fun next time! Warm Regards, Kyle Donley Assistant Front Office Manager

"Great pool, comfortable & clean hotel"

5
heartpeace, Brooklyn, NY 04/06/2016

Indoor pool is large and heated, perfect for a winter swim. Came to bring my UVM daughter back to school mid-winter, when prices are lower. Generous variety for breakfast, and in the evening we'd detour through the lobby to grab a hot baked cookie or a fresh cup of tea.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for telling us about your experience with us. We are happy to hear that you have had the chance to enjoy a variety of our amenities. We hope you will come back to see us again soon! Warm Regards, Kyle Donley Assistant Front Office Manager

"Friendly Staff"

5
William A, Mansfield, United States 03/06/2016

Nice Hotel...Breakfast was great, nice options. Front desk staff at check in and check out were great! Staff throughout the property were very friendly and courteous, they actually seemed to enjoy what they do. I'll stay here again without a doubt.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you very much for taking the time to tell us about your stay. It will be my pleasure to share your kind words with our staff. We hope you can come back and see us again soon! Warm Regards, Kyle Donley Assistant Front Office Manager

"Very Nice Hotel"

5
Stephanie C, Northford, Connecticut 02/06/2016

This hotel was nice because they have an indoor & an outdoor pool! In the indoor pool area, the ceiling has 2 sky lights, the atmosphere is Very nice~ lodge looking! Towels were very clean & always stocked. The hotel itself was super clean.They have foods for the fridge & microwave that are located in the cabinet under the t.v area- nice! We loved the free breakfast area, you might need to go at different times for table availability, we were there on a holiday weekend, & it did get full, However, it did not take too long for us to get a table. The breakfast was very good, they have hot foods also, bacon & eggs. The staff at this hotel was excellent! The grounds have walkways that also lead to the Restaurant, we had reservations in advance through Open table, it does look like you should call ahead. The restaurant was good, the Prime Rib, Excellent! The salad bar was messy, because of the amount of people, However, I loved the choices, & it was very good.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you so much for taking the time to write about your experience with us. It is always nice to hear when guests have such a wonderful impression of our property. It means a lot to us to hear your feedback. Thank you for staying with us and please come see us again soon! Warm Regards, Kyle Donley Assistant Front Office Manager

"East access to UVM"

5
mbgale, East Falmouth 31/05/2016

When we visit our daughter at UVM, we like to stay at the Best Western Plus. It offers easy access to campus, a nice breakfast, a pool, and the restaurant and bar are excellent. The rooms are always clean and comfortable. We have tried staying further out of Burlington to save money, but are always disappointed with the room. A good value for a nice room.

"Love the two pools and breakfast"

5
User 31/05/2016

Very reasonable rate for what is provided. I like the adjoining Pub and restaurant. The indoor pool is like a sauna. Came to town for the marathon. Cancelled race was a disappointment, the hotel was not!

"GREAT FAMILY HOTEL"

5
User 31/05/2016

Staff were very friendly and extremely accommodating. Great location for highway access and downtown area. Great for kids and families. Nice selection of breakfast items. Pools were clean and indoor perfect temperature.

"Vermont Marathon Stay"

5
Kristen M, Syracuse, New York 31/05/2016

I loved the stay here! I couldn't be happier with the quality of the hotel, the friendliness of the staff, and the convenience of the location and transportation the hotel had to offer in order to get me to and from my marathon and packet pick-up. I'm planning on running Vermont Marathon again next year and there's no other hotel I'd rather book to get me ready the night before!

"Burlington VT May 16 Stay"

5
User 27/05/2016

I have stayed at the Windjammer 4 times so far. Each stay has been consistently pleasant. The reception staff and housekeeping have performed in a superior manner. The restaurant has had a very good selection of fare with local produce featured. I plan to stay here on my next trip to Burlington.

"Hoped for better!"

3
bibus77, Montreal, Canada 26/05/2016

Nice hotel, clean . Needs serious sound proofing in ceiling and walls. Could hear every move the people made, haven't been able to get much sleep, since our next door neighbor decided to come in late every night ( after 1 a.m.) make a lot of noise ( slam doors, laugh, talk loudly, not to mention the wild sex party). Other than the noisy people, the hotel was fine. The indoor pool needs surveillance, although the rules are very clear, people still come in with food and beverages! The staff was OK. We've seen a lot better from Best Western and were expecting the same high standards, to that extent, we're disappointed and would think twice before choosing this hotel again!

"Very nice hotel!"

5
Susan S, Phila, United States 23/05/2016

We were very pleased with the quality of this hotel Very clean rooms and everything worked in the room The breakfast that was included was good for being included in the price of our stay Front desk staff were friendly and efficient!

"A Great Stay!"

4
PierreDowntown, Montreal, Canada 21/05/2016

From Check in to Check out, our stay at the Best Western Windjammer could not have been better. The Staff were friendly, Helpful ,& knew how to interact with their guests in a Professional Manner. Dinner at the Windjammer Restaurant was Super Pleasant & the food was delicious. Rachel, our server could not have been nicer. Overall, a very Positive Experience..

"A great place to stay"

5
Mark K, Cheshire, United States 19/05/2016

This hotel has been like a second home over the past 9 years, as we have had our two children attend the University of Vermont. We have always found it to be an excellent value and a friendly place to stay.

"one of my favorite places to stay"

5
Amos B, San Jose, Costa Rica 19/05/2016

I have to travel for business all arond the world. This hotel is one of my favorites, with extraordiinarily friendly and helpful service, and very good facilities.Although the location is a long walk from the centre of Burlington, it is close to the airport and some intersting stores. The restaurant is outstanding.

"Good rooms plus restaurant and bar"

4
jaymat44, Worcester, Massachusetts 18/05/2016

The Windjammer is not the newest hotel in the area but it is very well maintained. The staff is friendly and helpful. We appreciate the location a bit outside the bustle of downtown but still close enough for easy access. It's also great to get a nightcap before bed and not have to drive. The included hot breakfast helps make it a good value. We have stayed here several times and will again.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you so much for taking the time to write about us. It is nice to hear that our property fits your needs so well. We appreciate the kind words and hope to see you back here again soon! Warm Regards, Kyle Donley Assistant Front Office Manager

"A Great Place to Stay!"

5
Debbie580, Ottawa, Ontario 17/05/2016

Starting from the reception, staff were very friendly and helpful. The room was clean room, the hotel had a pleasant ambience. The hotel also provided shuttle for me to get to town and to the airport, which is more than one can say about other hotels. And the shuttle drivers were very polite and helpful indeed. Overall I had a very pleasant stay, and would be delighted to lodge there over and over again!

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you very much for your positive review and kind words. It will be my pleasure to share your comments with our staff. we appreciate you taking the time to write about us and hope you will have the chance to come back and see us again soon! Warm Regards, Kyle Donley Assistant Front Office Manager

"Nice place for Burlington Stay"

5
Brook C, Reading, United States 16/05/2016

A good, fair-priced place to stay in Burlington, VT if you don't need to or want to stay in the immediate downtown. Staff is good. Like indoor pool. Restaurant and pub on property are both nice, but there are plenty of other options nearby.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
We are happy to hear that your enjoyed your stay at our property. It is always nice to hear positive feedback from our guests. We hope you will come back and see us again soon! Warm Regards, Kyle Donley Assistant Front Office Manager

"Another Great Stay!"

5
Connie W, Ancaster, Canada 16/05/2016

Love this hotel. The staff are friendly and professional and the hotel is very clean with great beds and soft towels. Hotel amenities are nice and the newer hot breakfast selections were appreciated. The Windjammer restaurant did not disappoint - get the nachos or their roast beef! The hotel is close to shopping, downtown Burlington and easy access on and off the interstate. Look forward to our next visit.

"Overnight stay at Best Western"

4
Tina B, Cambridge, United States 15/05/2016

The experience was overall very good. However, the internet would not connect to my laptop. This was frustrating as this was a business trip and rely on my laptop to operate. The room was clean, with all the amenities that I would need for an overnight accommodation. Staff was extremely friendly.

"Warm cookies, clean rooms and a great pool"

4
queensboulevard, Queens, New York 11/05/2016

Clean and comfortable place. The indoor pool is large, clean and a good temperature. (The outdoor pool was not open yet during our stay.) The pool floor is soft, not tile. Plenty of chaise chairs and towels. The grounds are a nice place for eating breakfast. Ample parking. Location is great for access to downtown and other parts of Burlington. Hotel staff is friendly and helpful. Warm cookies every Friday and Saturday evenings!

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to write about our property. It is wonderful to hear that you enjoyed your stay with us. The outdoor pool is officially open for the season. We are grateful to have your business and hope you will come back and see us again soon! Warm Regards, Kyle Donley Assistant Front Office Manager

"a trip in new england."

4
Amir G, tel aviv, Israel 09/05/2016

it was a family trip to boston and new england.most of it was in the nature.it was nice but unfortunately the wheather was not friendly.that was during mid april and may 5th.i have been to this area twice before during the fall which is amazing.early spring is not a good season for it.

"Lovely Surprise"

4
judymster, ny ny 08/05/2016

We were moving our daughter in to the area. We booked a room at the last minute. We were very pleasantly surprised. The room was recently renovated and the bed sooo comfortable! The breakfast is great with a variety of hot and cold foods. Would definitely stay there again!!

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
It is wonderful to hear that you had such a positive experience with us here at the Windjammer! We are happy to have you and hope that your daughter comes to love Burlington as much as we do. We hope you will come back and visit us again soon! Warm Regards, Kyle Donley Assistant Front Office Manager

"Another fine stay at Best Western, Burlington"

4
Elizabeth T, Brookfield, United States 08/05/2016

This was a park-and-ride, because I was to be away for a week. Staying at BW saved me an hour's drive to the airport, and the room charge was small saving over the airport parking rate. Plus, a good night's sleep, a timely wake-up call, a van shuttle to the airport, and a speedy pick-up when I called upon returning. Safe car parking, no issues. The hotel is quiet and the staff are very pleasant.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
We appreciate you choosing us for your travel needs. It is wonderful to hear that you had such a positive experience with us here at the Windjammer. We hope you will come back and see us again soon! Warm Regards, Kyle Donley Assistant Front Office Manager

"Another great Best Western"

5
User 07/05/2016

This was my first time staying in Vermont and this was a nice place to stay. When I arrived, Kelsey did a great job checking me in. I booked a room with 2 beds and I only wanted one and she gave me the room I wanted and I was extremely pleased. The place was clean and comfortable and reasonably priced. I had a few minor issues, but they were taken care of in the best way possible. I will stay here again if I'm ever in the area.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to tell us about your experience. Although we are sorry to hear that you had any issues at all it is wonderful to hear that our staff handled them so well for you. We appreciate your business and hope you will come back and see us again soon! Warm Regards, Kyle Donley Assistant Front Office Manager

"Clean and Comfortable"

4
atm91, Ballston Spa, New York 05/05/2016

I stayed at the Best Western Plus Windjammer while I was attending an event at UVM. Overall, the hotel was quite comfortable and provided a very good stay. The hotel is right off the highway and is a very short drive to the UVM campus and downtown Burlington. The two double room I had was updated with modern bedding. The room had a flat screen tv and small refrigerator. The bathroom had enough space and everything was clean. The hallways were a bit worn and the floor level arrangement was confusing (floors 1 and 3 are one half of the hotel, 2 and 4 the other), but it did not detract from the quality of the stay. Expanded continental breakfast was included and there is a restaurant on the premises, although it does not connect to the hotel. Wifi was also included. I would recommend the Best Western Plus Windjammer as a very good place to stay in the Burlington area.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you very much for your thorough and candid review. We appreciate you taking the time to write about us. It is wonderful to hear that you enjoyed yourself and that we have earned your endorsement. We hope you will come back and see us again soon! Warm Regards, Kyle Donley Assistant Front Office Manager

"Extremely friendly and welcoming staff"

5
Stephanie R, Doylestown, United States 04/05/2016

Great staff - Friendly service. Looks like they are renovating and updating, but it didn't interfere or affect my stay. I would definitely return. Very clean! And they bake cookies every evening for when you return from your day.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
We appreciate you taking the time to write about us. Our renovations have finished and we now have a beautifully updated breakfast area to look forward to upon your next stay. Thank you for staying with us and please come see us again soon! Warm Regards, Kyle Donley Assistant Front Office Manager

"best western"

4
Paul B, Vermont, United States 04/05/2016

had a great time pool is clean food is good room was clean easy access to burlington cookies in lobby great quiet comfortABLE affordable and convienant walk to shops and food the mall close to highway

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to review us. We are happy to hear that you enjoyed your stay with us. Please come back and see us again soon! Warm Regards, Kyle Donley Assistant Front Office Manager

"Great experience"

5
Elaine S, Trois-Rivières, Canada 27/04/2016

This hotel is the best for service and cleanliness. The rooms are well appointed, the beds are very comfortable and the food at the Upper Pub is to die for! We come here 2 to 3 times a year as the hotel is situated close to the shopping malls and outlets. Will continue to come here as long as I can and would suggest this as a place for family, friends, a girl's night out, etc.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for reviewing us! We are thrilled to hear that you rank us the best in service and cleanliness, two areas that we have very high standards for. It is wonderful to hear that you had such an enjoyable experience with us here at the Windjammer. We hope you will come back and see us again soon! Warm Regards, Kyle Donley Assistant Front Office Manager

"Got what I hoped for"

5
User 26/04/2016

Took my daughters but one especially to visit the University of Vermont. It was right down the street from the college. Just as comfortable and clean as the one I stayed in in Maine. I asked for a pullout bed and they were there within 5 minutes. Very clean. Breakfast was good, the basic buffet. Overall I would recommend this to anyone business or pleasure! And they take AAA!

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
We are thrilled to hear that you enjoyed your stay with us as much as you did! It is always a pleasure to have prospective UVM students and their families stay with us. We hope she liked the school as much as you liked the hotel so that you have an excuse to come and see us again in the future! Warm Regards, Kyle Donley Assistant Front Office Manager

"Excellent stay as always!"

5
Colleen C, LaSalle, Canada 25/04/2016

Great hotel, staff and value. They are in the process of upgrading the rooms and the changes look amazing. My only complaint was that breakfast was cold. Breakfast is usually served in the lobby, but the lobby is under renovation so it was being served at the Windjammer restaurant, the eggs, bacon, sausage and french toast were cold. Obviously their warming trays were not working properly. Overall though this is a great hotel, super friendly and helpful staff. This is the only place we stay when we travel to Vermont.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to write about your experience with us. We are glad to hear that you are enjoying your stays here at the Windjammer! I am sorry to hear that the breakfast service was not up to standards. This is something I will look into immediately to ensure our temporary breakfast service is up to par. Thank you for telling me about this so that we can improve our processes. We hope you will come back and see us again soon! Warm Regards, Kyle Donley Assistant Front Office Manager

"Pet Friendly!!"

5
dawn3g, Albany, NY 25/04/2016

We stayed here with my hockey team for a local tournament. I was impressed with how pet friendly the hotel was. Dogs receive a bone upon arrival, and staff is very welcoming to them. The grounds and surrounding area are outstanding for dog walking. Our room was nice, normal amenities, we had no problems with wireless internet, but there were times the cable TV reception was choppy. There is a restaurant and pub onsite that is very popular. We had 2 meals in the pub. Craft beer selection is generous, and the menu was wonderful. Our waitress Emily gave us outstanding service. We'll return to this hotel. We've stayed in others in past years, but this meets our needs best.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
We are happy to have been able to accommodate you and your furry companion! Our staff are all dog lovers and are happy that you found our arrangements so fitting for your needs. Thank you for writing about your experience. We hope you will come back and see us again soon! Warm Regards, Kyle Donley Assistant Front Office Manager

"Good short visit to U of Vermont"

4
Sally L, Calabasas, California 25/04/2016

The staff were friendly and helpful. When we were a little late for the shuttle, the front desk fellow called me in the room to make sure we were up. The layout of this property is a little odd, but it's off the main road so not too noisy.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
We appreciate you taking the time to review our property. It is nice to hear that you enjoyed your stay with us here at the Windjammer. I will be glad to share you kind words with our desk staff. We hope you will come and see us again soon! Warm Regards, Kyle Donley Assistant Front Office Manager

"Incredibly friendly and helpful staff"

4
calimom2016, Berkeley, California 24/04/2016

My two night stay was enhanced by the cheerful and efficient staff at this conveniently located Best Western Plus. Extra blankets, internet help, recommendations about what to do in Burlington--all provided promptly and with personalized attention. Had a quiet room on the fourth floor overlooking the woods. The work out room was spotless and had good variety. In walking distance to Starbucks and about 5 minutes to the airport.

"Great Burlington Hotel"

4
Nindubsar, Cleveland, Ohio 24/04/2016

We stayed here as a family. While they were doing renovations to the front lobby, which meant we had to walk outside to get breakfast in the morning, the stay was entirely pleasant. Staff were prompt and courteous. The beds were comfortable, and the bathroom had a fan, which I count as a big plus. The room was clean if a bit small. I'd stay here again.

"Busy weekend"

5
kb111663, Yonkers, New York 22/04/2016

Although there was tremendous people traffic, this was a great hotel to stay at. not far from popular Church Street. A little hidden out of the way, you have to look for the sign on Main Street. But it has a fitness room, pool, breakfast and cookies!!

"Satisfied"

5
User 22/04/2016

I would highly recommend this facility. I was there traveling for business. The Windchammer Restaurant was great. Good food, great bar. Easy on/off Rt 89. Staff was friendly. Rooms clean, Beds comfortable.

"Wonderful Staff"

5
Sandy M, Newport, United States 20/04/2016

I normally have issues when I am traveling for business since my main office makes my reservations. The hotel manager addressed all my issues with out any delay or needing to reach out to her corporate office. This has not been my experience with other hotels and I will defiantly staff at this hotel again!

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you very much for taking the time to review us. It is wonderful to hear that you enjoyed yourself and that our staff was so helpful to you. We are happy to have won you over and will be glad to receive you for your next visit! Warm Regards, Kyle Donley Assistant Front Office Manager

"Comfortable Stay"

4
megshixx, CARP 19/04/2016

I stayed at this hotel for 3 days. I was greeted by warm and welcoming staff on arrival and departure. Though it is a bit dated it was very clean. There was a man painting and doing touch ups when I was there to keep the hotel clean and fresh. The breakfast was great each morning. I really enjoyed the hot items: eggs, bacon, sausage and french toast. The coffee was also great. A nice selection of breakfast. My stay was relatively peaceful. At certain times you could hear people going in and out of their rooms but nothing too loud or irritating. I liked that the hotel was a bit secluded from the main road as it kept things quiet. I also love that the hotel is a 2 minute walk from Starbucks. My room had a mini fridge and microwave which was great for bringing back take out. I would definitely recommend this hotel and would stay here again.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
We sincerely appreciate your kind and detailed review. In our opinion saying that you would come to stay with us again is the biggest compliment that we can get. Thank you. We hope you will have a chance to come and visit us again soon! Warm Regards, Kyle Donley Assistant Front Office Manager

"Excellent place to stay in Burlington"

5
Doris & Donald D, Massena, United States 19/04/2016

Very nice, clean & friendly place to stay with many ammenities. Nice pool which we did not use, microwave & fridge in room & milk & hot cookies in lobby at 8pm. Offers hospital stay discounted rate and shuttle service to UVM which was wonderful as were able to shuttle over early & return to a wonderful hot breakfast & gather our items which we otherwise would have done in an early morning rush. Highly recommend.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you very much for the high scores and kind words! We are thrilled to hear that you took advantage of all that we have to offer (although we insist you try the pool next time!) and that you enjoyed yourselves in light of a hospital engagement. We hope you will have a chance to come and see us again for something more fun! Warm Regards, Kyle Donley Assistant Front Office Manager

"Pleasant Stay and Excellent Breakfast"

5
Donna C, Fair Haven 17/04/2016

We had a very pleasant stay for a one night business trip. The rooms were clean, the staff was very friendly and the breakfast was the best we have ever had at a Best Western. If I had to dislike something it would be the small room size.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for your review. It is nice to hear that you enjoyed your stay! I am sorry that you felt the room you were in was not quite big enough. We do offer larger room types if you would like to inquire about them for your next stay. Thank you again and please come see us again soon! Warm Regards, Kyle Donley Assistant Front Office Manager

"just saying"

5
Michael Q, petersburgh ny, United States 16/04/2016

excellent choice for a quality stay pleasant employee's good food ( although under sized for the price ) and the beds are very soft with a relatively quite heater it seems rather hard to say more than this when you travel check-in late and leave early your happy to have a clean room, soft bed, and some good food.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
I appreciate you taking the time to write about us. Thank you for the high scores and the candid review. We are happy to hear that you had a positive experience with us here at the Windjammer. Please come and see us again soon and perhaps for longer next time! Warm Regards, Kyle Donley Assistant Front Office Manager

"Small but clean!"

4
User 15/04/2016

I'm very picky about hotels, so trust me when I tell you this one was very clean & the bed was pretty comfortable!! They have free breakfast in the morning, but we didn't stay for it. We checked in about midnight, guy at the desk was cool. Overall very decent hotel.

"Good place to stay in Burlington"

4
marisa0803, New Jersey 12/04/2016

This was our second visit here and it's a great place to stay when visiting Burlington. It's a ten minute drive to Burlington which isn't bad. The rooms are basic but clean. Staff is friendly. Free wifi and continental breakfast. My daughter loves the indoor pool! There's also a Starbucks in walking distance!

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
We are happy to hear that you enjoyed your stays with us while visiting Burlington. We are always working on ways to elevate our product and service above the basic threshold so stay tuned for new improvements! Thank you for your review and please come and see us again soon. Warm Regards, Kyle Donley Assistant Front Office Manager

"clean room, good price, wi-fi & breakfast"

4
Lori B, Barre, United States 11/04/2016

I stay here often when I don't want to make the 90 mile round trip home. Beds are great, Wi-Fi speed is good, breakfast is above average for a free hotel breakfast. The amount of sound you can hear in the hall is not too bad (a PLUS!!) For the price it's well worth it. Plus they serve warm cookies at 8:00 pm!

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you so much for taking the time to review us! We are happy to be your home away from home when that trek is just a bit too much to bear. Thank you so much for choosing us for your travel needs and please come see us again soon! Warm Regards, Kyle Donley Assistant Front Office Manager

"Second stay, good place"

4
alisono190, Medfield, Massachusetts 10/04/2016

While this Best Western is a bit more expensive than others, some of the amenities may make it worthwhile. We used the well equipped fitness room (but they should move the weight machine away from the wall so all functions are possible), the pool (nice and warm but a bit small for laps) as well as had dinner at the attached restaurant/pub. It's in a good location, close to the airport (no noise issues for us) and just a few minutes from the Burlington waterfront park. Breakfast options were above average for a free buffet, including fresh fruit, yogurt etc. Workers renovating the floor we were on left carts of equipment and open cans of paint in the hallway in the morning, which was unpleasant and somewhat difficult to maneuver around. They should open a window to vent the odors from the paint and sealant that was detectable in the hallway.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to review our property. Being a Best Western Plus we do have a number of amenities that are not present at a standard Best Western which does tend to put us into the upper-middle tier of hotel value. I am glad to hear that you had a chance to take advantage of some of these amenities during your stay. I am sorry to hear that the positioning of the weight machines and the presence of maintenance materials were a detriment to your otherwise pleasurable stay. We take customer feedback very seriously and will be considering ways in which to avoid these issues for future guests. Thank you for staying with us. We hope you will have a chance to come and visit us again soon. Warm Regards, Kyle Donley Assistant Front Office Manager

"Comfortable hotel on the outskirts of Burlington"

5
User 05/04/2016

This is the perfect place to stay when you visit Burlington: a not-too-far walk from downtown, great on-site restaurant, delicious full breakfast, spacious rooms, and plenty of parking. I stay here twice a year: for skiing and the Vermont City Marathon. Both bring a ton of people to Burlington, so I stay here, park my car, and don't move it for the weekend. You can walk to most places or take the complimentary shuttle. A full breakfast, including freshly-baked waffles, eggs, and plenty of other options, is included with your stay. They also provide free cookies during evening check-in. You don't even have to leave the property for a great dinner: the windjammer has one of Burlington's best restaurants on premises. The hotel doesn't feel like a chain hotel, as it has a light oak interior and other touches of New England. It also has a great outdoor and indoor pool. Do yourself a favor and stay here when you are visiting Burlington!

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you very much for taking the time to write us such a positive review. It is wonderful to hear that you have had such wonderful experiences with us here at the Windjammer. It also sounds like you've got Burlington pretty well figured out! Thank you for staying with us and please come back and see us again soon! Warm Regards, Kyle Donley Assistant Front Office Manager

"Very good Inn and Restaurant at reasonable price"

4
John E, Middlebury 05/04/2016

Clean comfortable room, full breakfast, excellent restaurant, nice indoor pool. The restaurant was among the best hotel restaurants we have visited. Location is good and they offer free transportation to the Burlington International airport.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to write about us. We are very happy to hear that you had such a positive experience here at the Windjammer. Please come back and see us again soon! Warm Regards, Kyle Donley Assistant Front Office Manager

"Team Accommodations"

5
cristy h, Anchorage, Alaska 05/04/2016

Jeff Bushy and his staff at Best Western Plus Windjammer helped us reach our goal of playing for a national Championship by setting us meeting areas, food and snack areas for our teams, room accommodations with check in and check out along with adjusting the cleaning times so the athletes were not disturbed during rest periods. It was clean, quiet and a friendly place to be. The open tea/cocoa area was a welcome greeting and gathering area for our athletes. Thank you.

"Great Experience"

5
stephaniewW9547GG, Brighton, Michigan 04/04/2016

This is an excellent property for group travel! We loved the location and the friendly staff! The Windjammer Restaurant and Pub were also excellent. It doesn't hurt that there is a Starbuck's located at the entrance of the parking lot!

"Very clean, Great Breakfast"

5
Mark W, Weymouth, Canada 04/04/2016

Stayed at this hotel on a business trip. The was a national hockey championship in town with team's staying in the hotel. Room was quiet and well appointed. Clean room, very comfortable beds, and great breakfast.

"Pleasant stay close to Burlington"

4
HimselfNY, Rochester, NY 03/04/2016

The model lies on the main road out of Burlington just beyond the U of VT. & the interstate. It is set well back from the road so noise is not a problem - but you might miss it if you speed by the entrance! Hotel is well maintained. Staff is pleasant and helpful. Breakfast is good example of the ubiquitous "motel hot breakfast" (mystery eggs, sausage, cereal, breads, muffins justice coffee. etc. We had a light early dinner at the bar attached to the property - and were favorably impressed. A nice selection of local beer on draught and good food selections that went above and beyond pub-fare. Overall a very pleasant stay.

"Hotel park and fly"

5
THEMORGANS12996, Willsboro, New York 03/04/2016

We stayed at the best western in south Burlington for the park and ride for our vacation . The check in was great no hassles parked vehicle for 10 days , received ride to and from airport with no issues , so it was nice and calm and the room was nice and clean and it was a great way to start our vacation

"Great Place"

5
Julie C, Wolcott, United States 02/04/2016

The staff were wonderful, the room clean and the shuttle service to/from the airport was especially appreciated. Although we didn't use all of the amenities available on this trip, they offer everything..the pool, workout room, continental breakfast, and there is an excellent restaurant bar (Windjammer Restaurant) just outside their door. We have stayed here several times and the experience has always been great!

"Not impressed"

3
Claudia A, Brossard, Canada 30/03/2016

Room heating/cooler system is dated and makes lots of noise. Breakfast was horrible, food wasn't good, they staff didn't refill the buffet and there wasn't even enough space for everyone to sit down. People had to share tables, use the couches in the lobby or take the food to their rooms. The only good thing about it was the guy at the front desk that checked us in, he was very friendly and helpful.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to tell us about your experience. I am so sorry that you did not enjoy your stay with us. We have already addressed the heater issue by removing it to be service and have replaced it with new unit. Please accept my apologies for the disruption that this caused during your stay. I am disappointed to hear that you had such a negative experience with our breakfast service. I will bring this to the attention of our management team so that we can consider options for improving this service. We are committed to our guests' satisfaction and will do everything that we can to impress you in the future. Please try us again so that we can have a chance to show you how much we care about your experience. Warm Regards, Kyle Donley Assistant Front Office Manager

"A Decent Place"

3
sablak48, Boston, Massachusetts 29/03/2016

Great location, close to I91, UVM and Burlington Center. An awesome pub and restaurant right on the property along with a very friendly and helpful staff for a fair price made this a good stay. However, the rooms are a little small and only have double beds which are comfortable, but small for us larger framed guests. it is apparent they have done what they can in updating the rooms, but please remove the stained carpeting. Also, a tip here; put the fan on to drown out any noisy late night guests traversing the hallways after a night on Church St. We didn't use the indoor pool or fitness center, but both appeared clean and up to date. Free breakfast was good with plenty of choices too.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to tell us about your stay. I believe you had intended to denote that we are close to Interstate 89, which we are indeed right around the corner from! I am sorry to hear that you were disturbed by noise from other guests. Please accept our sincere apologies for any discomfort this caused you. I am concerned to hear that there were any sort of blemishes on the carpet in your room. I assure you that we will inspect our floors for this and address any issues immediately. If it pleases you for the future, we do offer rooms with larger beds. We will be happy to help you select one if you come to stay with us again. Thank you for your business and please come and visit us again soon! Warm Regards, Kyle Donley Assistant Front Office Manager

"Very pleasantly surprised"

4
Amir K, Quebec, Canada 29/03/2016

Very helpful staff, clean room and wi-fi was included in the stay. I hate it, when hotels charge for wifi, which in 2016 should be included in every room, so this was a nice surprise for a budget hotel. Also, every night there was cookies!

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to award us such high scores! We are happy to make sure you have complimentary WiFi access during your stay. We hope you will come back and see us again soon! Warm Regards, Kyle Donley Assistant Front Office Manager

"Great service, Great food, Super-affordable."

5
William P, Ashland, United States 28/03/2016

We came for a weekend. Breakfast was included. All the staff was helpful and effective. Everything in great shape. Central location. Easy to visit colleges etc. On site restaurant is very good. Lots of food choices nearby, also. Al's (across the street) really does have the best fries in town.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you so much for your candid review. We are glad to hear that you found our property to be convenient and comfortable. We hope you will come back and see us again soon! Warm Regards, Kyle Donley Assistant Front Office Manager

"Great Hotel"

5
Katalin M, Syracuse 22/03/2016

The convenient location and responsive staff made our trip a successful one. Unfortunately, our schedule was a little tight, so we did not get to take advantage of the hotel's offer to sit back and enjoy the complimentary chocolate chip cookies in the evening in the cafe. I would highly recommend the hotel for both business or leisure travel. As it turned out, I was taking care of family business while my husband worked out of the hotel for the day. It was a busy time, but a hassle-free stay. Appreciated the friendly staff.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you so much for the high scores and kind comments in your review. I will be happy to share you words with our staff. I am glad to hear that your stay was made easy and enjoyable. Please come back and see us again soon and this time we'll try and make sure you get some cookies! Warm Regards, Kyle Donley Assistant Front Office Manager

"Best Western/Windjammer stay"

4
Camille H, Barre, United States 22/03/2016

My daughter and I stayed here the night before her surgery at a nearby hospital. The hotel and staff were great and the location was quiet - other guests a bit noisy, however. The beds were very comfortable, the WIFI was easily accessed and fast, and there was a good breakfast offered in the AM.

"Not understanding the good reviews...."

2
User 22/03/2016

We stayed at this hotel the night prior to a 5:10am flight from Burlington International. We didn't arrive until about 11:30pm. The front desk agent was eating a pizza while we were trying to check in, which I found completely rude. We got to our room and I went to take a shower, but there were no towels. I didn't call for any because it made me wonder if the bathroom had even been cleaned. The bed was extremely stiff and made for a terrible 3 hours of sleep. We left to get to the airport early (around 3:30) and the same front desk agent rudely told us she couldn't check us out because we were too early as if we were completely oblivious to the fact that it was 3:30am..... The only reason I rated "poor" instead of "terrible" was because the location to the airport was awesome. We got there at 3:35am.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
I appreciate you taking the time to tell us about your stay. I assure you that we take these matters very seriously. I will be sharing this information with our management team so that we can use this as a training opportunity for our staff. As you may have gathered from other reviews, this is certainly not a typical experience at our property. We strive every day to provide an exceptional customer service experience for every guest that stays with us. I am so sorry that we were unable to do that for you. Please try us again so that we can show you first hand that we have addressed the issues that you raised. If you do decide to stay with us again I will be happy to personally assist you with your reservation. Warm Regards, Kyle Donley Assistant Front Office Manager

"Great Stay!"

5
Anne-Marie T, HAMDEN, United States 21/03/2016

Room was very clean. Very nice pool and fitness center. Really close to Burlington center. We would definitely stay there again! The breakfast was good and the staff kept it fresh and fully stocked. Nice touch with the warm cookies and cold milk served at 8:00pm. Great experience!

"Great Place to Stay"

5
Martin P, Gansevoort, United States 21/03/2016

If you are staying in the Burlington Vermont area,give the Best Western a try. Rooms are competitively priced and a very helpful staff nice add on, the warm cookies in the lobby at 8 are a nice touch. The restaurant next door has an excellent selection at a fair price. After a long day on the road staying here made it a little better.

"Great Stay"

5
Steve B, Burlington, VT, United States 20/03/2016

Wonderful, consistently good experience. Great bar/restaurant right next door only adds to the stay. Breakfast is the same every morning, but has plenty of diversity for anybody--the chocolate chip cookies at 8PM are something to look forward to. The fitness room is only average. It would be ideal if they added a set of dumbbells. I typically come to VT with the expectation of a good beer. The Upper Deck bar (attached to the hotel) never fails to deliver on this end!

"Best Western Plus"

5
Norma S, richland, United States 18/03/2016

I really enjoyed my stay at the Best Western. Employees were delightful and helpful. The breakfast was wonderful and the bed was one of the most comfortable beds I've ever slept on. For the price, this is one of the better hotels. I have no complaints at all. Close to airport and shuttle to take you.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
We are happy to hear that you enjoyed your stay with us here at the Windjammer. Thank you for taking the time to write about us. Please come back and see us again soon! Warm Regards, Kyle Donley Assistant Front Office Manager

"Best Western PLUS Windjammer Inn & Conference Center,"

5
Luis R, Laval, Canada 18/03/2016

They really worked hard to give me a late check out I was very pleased thanks for being a wonderful staff rooms very clean pool well maintain restaurant very good staff always ready to help and always with a smile Luis.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
I am thrilled to hear that our staff was so accommodating for you. Thank you for taking the time to review us and write about this experience. It will be my pleasure to share your kudos with our staff. Please come and see us again soon! Warm Regards, Kyle Donley Assistant Front Office Manager

"very nice evening out"

4
Elizabeth T, Brookfield, United States 17/03/2016

We had concert tickets in Burlington and a morning flight the next day, and we live over an hour away. Staying over was just common sense. We were very please with the hotel and with our room and will consider staying again when the occasion arises.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to review us. I agree that you made a great decision to make the drive early and am grateful that you chose to spend the night with us. Thank you for staying with us. We look forward to having you back soon! Warm Regards, Kyle Donley Assistant Front Office Manager

"A great place to stay with a wonderful restaurant"

4
User 15/03/2016

We stayed here for a few days over Christmas and were very pleased with the service, the room and the restaurant. It is in a good location, close to shopping and the downtown. The room was very clean and nicely decorated. The breakfast had a number of excellent offerings. The folks at the front desk were very pleasant and helpful. Highly recommend this hotel and restaurant and we would definitely stay here again.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to come back and review us. It is always nice to hear when someone enjoys their stay with us. We hope you will come back and see us again soon! Warm Regards, Kyle Donley Assistant Front Office Manager

"A Burlington icon"

5
Sara G, Athens, Georgia 14/03/2016

The Windjammer is an excellent value, well run hotel in Burlington. They've been there a long time, have a locally-owned vibe, and get lots of repeat business. I rated all categories the highest possible. The 24 hour, courteous van service to the airport (5 minutes) was key for my stay. I will definitely stay here again.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you very much for the high scores and the kind comments. I will be proud to share your review with our staff. It is wonderful to hear that you enjoyed your stay so much. We hope you will be able to come back and see us again soon! Warm Regards, Kyle Donley Assistant Front Office Manager

"clean and comfortable hotel near UVM"

5
Susan G, Pittsburgh, United States 14/03/2016

nice breakfast, clean rooms, near UVM and Burlington, nice friendly staff, good location for activities in and around Burlington, comfortable beds. also close to airport and mall with good shopping, and close to ski areas

"Nice but can be noisy"

4
Robert A, Scituate, United States 14/03/2016

Nice room, comfortable, good breakfast but the ran out of eggs, My biggest complaint would be the noise. You could hear everything. I would ask for a quieter area of the hotel next time. Flushing the toilet is VERY loud.

"Good value"

4
Sarah C, Aurora 13/03/2016

Room was very clean. We were travelling with our 2 dogs, so we were given a room near an exit door that led us out to a large grassy area. Breakfast selection was very good. Staff was very pleasant and helpful. The pool are was clean with plenty of towels around.....the kids had a great time!

"Best Western Windjammer in Burlington"

5
ErwinRollauer, Longueuil, Canada 07/03/2016

The price was reasonable and the Windjammer restaurant on the premises was great. It had a very good salad bar. We were in town for a square dance weekend and the hotel was pretty close and they offered a special deal.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
We were thrilled to have your square dancing group stay with us. You seemed like a good group of folks who know how to have a good time! We will happy to have you and your group back any time. Thank you for writing us such a positive review! Warm Regards, Kyle Donley Assistant Front Office Manager

"Great hotel"

4
John N, Syracuse, United States 07/03/2016

Hotel staff very friendly and helpful. Rooms clean and decent size. Breakfast area small but food good and there was plenty. Great location- lots of restaurants nearby, easy to get to downtown Burlington. No problems with wifi.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
We appreciate you taking the time to write about us! Thank you for your kind words. We are happy to hear that you had such a positive experience with us here at the Windjammer. We will be happy to have you come and stay with us anytime! Warm Regards, Kyle Donley Assistant Front Office Manager

"Lovely Burlington"

5
Ricky A, New York, United States 06/03/2016

Excellent stay. Workout room, pool, breakfast, room and courteous staff made this a positive 3 day stay. Clean and bright room. The internet connection was fast. On site laundry room. Exercise room was enough to keep me occupied with a good size pool. All around delightful stay. Same can be said with the wonderful town of Burlington, Vt.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
I am so happy to hear that you enjoyed your stay as much as you did. I will be happy to share your kind words with my staff and management team. Please come back and see us again soon! Warm Regards, Kyle Donley Assistant Front Office Manager

"Family trip"

5
Richard H, Wells, Maine 06/03/2016

We are very comfortable here and the staff makes you feel that way. We used the pool and the gym and found them very clean and well kept. The breakfast lady that takes care of it cares a lot about her job and is very friendly.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you very much for taking the time to write us a review. It is wonderful to hear that you had a such positive experience with us! We hope you will come back and see us again soon! Warm Regards, Kyle Donley Assistant Front Office Manager

"Great location & service"

5
User 01/03/2016

This was a perfect place to stay while attending a weekend class at UVM. They accommodated my dogs as well. My kids loved the pool. It was very clean, the breakfast was excellent, and we received friendly service. The standard room with 2 doubles was a little tight for 4 people and 2 dogs, but we managed. They have a small fridge and microwave in the rooms so it's not necessary to eat out for every meal.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to review us! I am sorry to hear that you felt cramped with a full room but am glad to hear that you managed to find some comfort after all. Perhaps a second room would be more comfortable for your next stay. I would be happy to talk with you about how we can make a two room stay feasible when budgeting your next trip. Otherwise, it sounds like you had a great time and we are grateful that you spent it with us! We hope to see you again soon. Warm Regards, Kyle Donley Assistant Front Office Manager

"Great Stay with Great People"

5
Kim Z, Wilmington, United States 28/02/2016

I think this is one of the friendliest places I have ever stayed. Everyone at this hotel was exceptional! The room was very clean and comfortable. I appreciate all that Ashley and the rest of the staff did for me and my family to make things easier for me from the late checkout to the shuttling. Thank you!

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
I appreciate you writing us such a glowing review! It will be my pleasure to share your kind words with Ashley and the rest of our staff. Most of all, I am thrilled to hear that you had such an exceptional experience with us. Please come back and see us again soon! Warm Regards, Kyle Donley Assistant Front Office Manager

"Little family get away"

3
Taunia P, Sutton, United States 26/02/2016

Needed a break and went to Burlington to visit family. We used the pool to relax and also used the restaurant that was attached to the hotel for some very excellent desserts! The beds are small (doubles) for couples to sleep comfortably in so my husband slept with our son. They should offer 2 queen beds instead of 2 doubles or 1 king. Otherwise, room was clean and heater/air unit was quiet while running. Would recommend this hotel to others.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
I am glad to hear that you were able to find some relaxation with us here at the Windjammer! I do hope that the bed size wasn't too much of an inconvenience and that your family still slept well. We offer larger room types with more beds that are geared towards family visits if you are interested for your next stay. I am sorry that we do not offer any rooms with two queen sized beds. Thank you for taking the time to review us. I hope you will come back and see us again soon! Warm Regards, Kyle Donley Assistant Front Office Manager

"great experience"

5
User 26/02/2016

great stay,great experience. used sleep,park,fly,10 minute wait for transportation both to and from the airport,hotel and shuttle staff was great. the room was great and the bed very comfy. heard good thins about the restaurant but didn't try this stay

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you so much for taking the time to write about us! It is wonderful to hear that you had such a positive experience. We will be happy to make airport transportation easy for you any time you are using BTV. Please do try our restaurant next time - you will not be disappointed! Warm Regards, Kyle Donley Assistant Front Office Manager

"4 day stay"

4
Susan F, Glastonbury, United States 24/02/2016

A few notes-Internet password Changes on sunday-would have been helpful to know No Shuttle to downtown Burlington as other hotels provide No information about restaurant/ downtown information etc in the rooms I was very pleased to have received a free upgrade to King size bed for no charge The breakfast was good but the bacon wasn't cooked enough for most mornings Staff was very helpful

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to write a review about us. I am sorry to hear that you were not pleased with some aspects of your stay and will certainly bring your experience to the attention of our higher management team. I will speak with the front desk staff to ensure they are informing people about the internet switch as I can see why this would be frustrating. I will also make sure that our breakfast staff is more meticulous with the preparation of our offerings. Finally, for future reference, I would like to inform you that we have a plethora of materials at the front desk to aid you in learning about and finding your way around the Burlington area. In fact, we do not keep them in the room specifically to encourage folks to come speak with our best resources and wells of knowledge - our front desk staff. We feel the human touch is the best way to help guests find exactly what they want with ease. I hope this helps for your next stay. Thank you sincerely for staying with us and I do hope you will come and visit again soon! Warm Regards, Kyle Donley Assistant Front Office Manager

"Best Service and Staff"

5
Barbara R, Walden, United States 23/02/2016

Cannot say enough; the staff was extremely helpful on all points since I had medical appointments. Breakfast was great with a variety for anyone's taste even the cookies & milk in the evening. Everything was close by and got to use a facial with a facility within walking distance. Definitely a pleasure and look forward to staying at a "plus". Had stayed at regular BW's in the past but this was a winner. Only downside is we were told there was a hot tub. The pool was a bit too cool for me but I know families enjoyed the availability.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you so much for taking the time to write such a wonderful review about us! I am glad to hear that we were able to make your stay so comfortable. Although I am sorry that you missed our on a hot tub, it sounds like you managed to have a nice trip all things considered! Please come back and see us again soon! Warm Regards, Kyle Donley Assistant Front Office Manager

"Best Western windjammer Inn South Burlington VT"

5
Brian S, Scituate, United States 22/02/2016

Traveled to Burlington for hockey game at U VT. Looking to stay at hotel with pool, restaurant, and pub. Would highly rate this hotel. Staff most helpful and friendly. Very clean and well kept. Excellent food at upstairs pub. Hotel offers a fairly extensive hot breakfast. Just off RT 89 and in close proximity to UVM, a shopping mall and downtown area. Enjoyed the stay and will definitely stay again in the future.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you so much for the high scores and the wonderful comments! It was our pleasure to have you stay with us for your hockey game and we will be happy to have you back any time! Warm Regards, Kyle Donley Assistant Front Office Manager

"Good hotel, weak Wi-Fi"

5
Himbor, River Edge 21/02/2016

I have visited this hotel 6 times and always enjoyed the staff, service, bed, breakfast, and convenience to Burlington and the interstate. The Upper Deck Pub right next door has tasty food and local draft brews and a fun vibe. The wi-fi was s-l-o-w and intermittent. Don't count on it!

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to review us. I am glad to hear that you enjoyed your stay overall! In regards to the Wi-Fi, I am first and foremost very sorry that you had such trouble with this service. Since your stay we have actually discovered the presence of a faulty wire in the network which was immediately replaced. Please come and see us again to see for yourself that the Wi-Fi is once again strong and consistent. I appreciate your understanding and for taking the time to bring your experience to our attention. Warm Regards, Kyle Donley Assistant Front Office Manager

"Great Hotel"

5
3AJGD, Fort Edward, New York 16/02/2016

We traveled as a family and needed 3 rooms. Even though the hotel was completely booked the night before our arrival and our 1st night, they were able to accommodate rooms near each other and early check in. Rooms are clean and nice. Small fridge and microwave in each room is great. Pool area was nice and breakfast was also good. Warm cookies and milk each night in the lobby. The hotel is a great price for what you get! We would definitely stay here again. None of us had any complaints.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
I am so glad to hear that you enjoyed your stay with us here at the Windjammer. It is our pleasure to make sure that you and your family are well taken care of any time you visit the Burlington area. We hope you will have a chance to visit us again soon! Warm Regards, Kyle Donley Assistant Front Office Manager

"Very nice and reasonably price hotel/restaurant in South Burlington BUT......"

4
Edward2651, Delmar, New York 15/02/2016

We visited Burlington Vermont in February and based on price decided to stay in South Burlington (a short ride outside Burlington proper) as the hotels in Burlington were noticeably more expensive. We chose this hotel. The desk staff were friendly and helpful and the hotel itself was well positioned as far as location goes. It had a lovely large pool which we took advantage of and a really nice exercise room which we also took advantage of. There was a bar and restaurant within the complex but we went to neither. The rooms were very nice and worth the price. Cleaning staff did a very good job. ONLY negative is that there was a noticeable noise factor within the halls and in the adjoining rooms. I guess its dependent on the courtesy of the people who are in the rooms that are adjourned to yours whether or not they are noisy or not. I would think however, in a hotel situation, people would be more considerate of the other people on the floors. Constant closing and slamming of doors is not very courteous at all hours. Once people are settled in however it was quiet. Would come here again but ask to have a room with no one above me and also limited rooms on either side.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for taking the time to write such a thoughtful review about your experience. I would like apologize for the noise that you experienced during your stay. I assure you that this is not a typical experience here. We will be happy to make sure that you are placed on an upper floor as requested for any future stay. Thank you for staying with us. We hope you will have a chance to visit us again soon! Warm Regards, Kyle Donley Assistant Front Office Manager

"very nice confortable bed good breakfast clean nice staff very satistied"

4
User 14/02/2016

very nice confortable bed good breakfast clean nice staff very satistied i will recommande the place to anyone love the indoor swimming pool heated perfect at night gym was also good parking the only thing i can't eat at the restaurant because i'm allergic to seafood and they and a lot i coundn't go in that would be nice if in this world people were more informed about allergie but this had nothing to do with the hotel beleive me if a could i would have eat there

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
I am happy to hear that you enjoyed your stay with us at the Windjammer. I am sorry to hear that you did not have the opportunity to dine at our restaurant. I assure you that we are more than happy to accommodate your food allergies. For any future visit please simply ask to speak with a manager at the restaurant and we can look into making sure your meal is seafood-free. Thank you so much for taking the time to review us. I hope you will have a chance to stay with us again! Warm Regards, Kyle Donley Assistant Front Office Manager

"Best in Burlington"

5
attyjess, Manila 13/02/2016

We stayed here last October 2015. The rooms are clean. The reception desk staff were very friendly and accomodating. The location is near restaurants and shops. It's a very good home base in touring Burlington. Best of all, the breakfast bagels were very very good!

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
I appreciate you taking the time to award us such high scores. It is wonderful to hear that you enjoyed your stay with us! Thank you for coming to visit us. We hope to see see you again soon! Warm Regards, Kyle Donley Assistant Front Office Manager

"Good experience."

5
Jacqueline G, Renfrew, Ontario, Canada 13/02/2016

I was very pleased with my short overnight stay. Very clean, very comfortable, nice and cooperative staff. Would not hesitate to stay again. The signage for the hotel was small and I missed it the first time. The hotel is located behind another building so easy to miss. But overall it turned out to be a good choice.

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you so much for taking the time to review us. I am happy to hear that you enjoyed your stay. We are actually in the process of commissioning a new sign for our property so hopefully this issue will be rectified in the near future! I hope you will come and stay with us again. Warm Regards, Kyle Donley Assistant Front Office Manager

"Clean, Comfortable and Convenient!"

5
heymjay, South Burlington, Vermont 11/02/2016

Fantastic right from the start! When I booked, I mentioned that my husband was having surgery at UVMMC so I requested a ground floor room and they were very accomodating. Very nice to have it located right down the road from the hospital. Upon arrival - check in was a breeze and front desk was very welcoming - also we were just in time for fresh cookies! The room was clean, loved having a fridge, microwave, wifi and plug in ports bedside. The bed was so cozy, best nights sleep I've had in a while. Continental breakfast area was very clean and had a great selection. I've had continental breakfasts before that left much to be desired, but there was such a great variety here that I left very satisfied. Would definitely recommend and stay here again and again!

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you so very much for taking the time to write us such a thoughtful review. We strive every day to provide an exceptional experience for our guests. It is so wonderful to hear that we were able to do that for you. We hope you will come back and see us again soon! Warm Regards, Kyle Donley Assistant Front Office Manager

"GREAT STAY!!"

5
User 07/02/2016

My daughter was in UVM Hospital, they took me back and forth everyday at no charge when ever I wanted to go and to the airport when I left. All of the staff made me feel very welcomed they were all very friendly and helpful. Room was clean, breakfast very good. All in all I felt safe and comfortable. Great Place to Stay!!

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for sharing your wonderful review with us and fellow travelers. We appreciate you taking the time to tell us about your experience with our staff. We are happy to hear that you felt welcome and comfortable at our hotel during your visit. We hope you can come back again soon under better circumstances. Warm Regards, Casey Johnson Assistant General Manager

"Very Good-would stay again"

5
Betty L, Plattsburgh, New York 04/02/2016

I have stayed at this hotel many times. It is convenient when flying out of Burlington and they provide parking (at a cost) and shuttle service to and from airport.. it is clean and provides a good breakfast

Casey J, Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review
Thank you for your wonderful review of our hotel and our Sleep and Fly Package. We are glad to hear that you consistently choose our hotel when flying out of Burlington. We are so appreciative of your loyalty and your business and hope to see you again next time you fly out! Warm Regards, Casey Johnson Assistant General Manager