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Best Western Hotel Celebration Inn & Suites, Shelbyville

3.5/5  - basé sur 188 notations.
724 Madison Street, 37160-3519, Shelbyville, United States - See map

Located directly across from the Tennessee Walking Horse National Celebration Grounds and only 14 miles from Lynchburg, Tennessee, which is home of the Jack Daniels Distillery, the Best Western Celebration Inn & Suites is an exceptional Shelbyville hotel that offers everything visitors need for an unforgettable stay and is the only AAA and CAA-rated hotel in the county. In addition to friendly customer service and comfortable accommodations, the Best Western Celebration Inn & Suites also offers an exceptional location near or just a short drive away from exciting area attractions, including the Jack Daniels Distillery, Middle Tennessee State University, Webb School Fall Craft Show & Sale, RC® Cola Festival, Moon Pie® Festival, the Tennessee Walking Horse National Celebration Grounds, popular shopping and dining and more. Inside this exceptional Shelbyville, TN hotel, guests will find thoughtful touches and all the comforts of home inside each newly renovated guestroom, each of which comes complete with pillow top mattresses, 32-inch flat screen LCD TVs, a microwave and refrigerator. Other amenities at the Best Western Celebration Inn & Suites also include free high-speed Internet access, complimentary breakfast daily, a heated indoor pool and on-site fitness center. Harley-Davidson guests and pets are also welcome at this Shelbyville hotel. Guests staying at the Best Western Celebration Inn & Suites on business will also appreciate this Shelbyville hotel's close proximity to area businesses - including Tyson®, National Pen, Calsonic Kensai and Jostens®. Ready for an unforgettable Shelbyville, Tennessee hotel experience? Book a stay online and save with the Best Western Celebration Inn & Suites. We look forward to welcoming you here. Enjoy your stay.

Best Western

Hotel Celebration Inn & Suites

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2015
GreenLeader Bronze
 
based on 188 guest reviews
NOTE ISSUED
Excellent
67
Very Good
56
Average
26
Poor
20
Terrible
19
REFER TO NOTICE
Business Business
33
Couples Couples
41
Family Family
75
Friends getaway Friends getaway
18
Solo travel Solo travel
9
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"No...No...Don't Stay Here..cockroaches"

1
01/07/2018

The rating and also the photos are deceiving for this hotel. It has a HORRIBLE cock roach problem and the rooms are gross. We are diamond members and we're told at check in that this property doesn't participate in the program? The diamond thing is the least of the concerns. We prepaid for room and couldn't get out of our reservation so we took all our luggage to the car because we killed multiple cockroaches on the walls. Spoke with staff and they were extremely rude about everything. The pictures of the rooms are NOT the same as what you get also. Do yourself a huge favor and don't book here.

Evan R, General Manager at Best Western Celebration Inn & Suites, responded to this review
Thank you for your comments, but most of our guest are return guest who have stayed with us for over 20 plus years, and know your complaints are false. Never once during your stay was there a pest problem reported until 12:05 pm the time of your checkout. We also do participate in the rewards program, we just could not honor your request during this time of our busy season. This was explained when Mr. Heymann checked in to his room. From my understanding it was also explained by our customer care and central reservations before he checked in as well as being denied a lowest rate guarantee. I personally, as well as my maintenance staff member went to his room no more than 60 seconds after checking out and found no signs of pest (cock roaches) in the room. We also had the TVPC come and verify that the room was pest free. I have the receipts and time of inspection from when they inspected the room. I did how ever give Mr. Heymann in which I terribly regret now a $20.00 discount on his final bill for what I thought at the time was a terrible inconvenience. The room was not advanced deposited and was not fully paid for and he could have left at anytime. Customer care has been made aware of the situation and we have requested you be on our do not rent list and will be notifying other local hotel owners and Middle TN hotel owners association members to be aware of your business with them as well. As of this date you are not to be on our property due to the threats you have made towards staff and management. And to all future guest, don`t be this guest when you can't have your way. I assure you our hotel is fine and up to code.

"Disappointing"

1
11/06/2018

We had to travel to Shelbyville for an unexpected funeral. Booked a room online. Arrived late in the evening after a long day expecting to just get a good night's sleep. After killing a cockroach on the wall, finding no toiletries, other than a single shampoo, and dealing with a sink that wouldn't drain properly, we finally got some rest. It was too late to call and complain and we checked out early the next morning. So my advice is to arrive early enough to check out the room! And, for price of the room, I expected more. We could have stayed in a less expensive hotel but chose Best Western because of their usual standard of quality. Won't stay there again.

bwcelebrationinn1, Hotel Manager at Best Western Celebration Inn & Suites, responded to this review
Dear Guest, We're pleased that you took the time to comment on our hotel so that we can respond to your concerns. I apologize that we didn't meet your expectations for our brand. Everything we do is aimed at improving the guest experience, and we obviously let you down in some ways. When you're in the area again, we invite you to try us again. You can expect a much better experience in the future because we're improving every day. Sincerely, Hotel Manager

"No housekeepers"

4
22/05/2018

Everything was great except there weren't staff that cleaned the rooms. I called the front desk wondering why my room hadnt been touched. They claimed the person had called out sick that morning. I informed them that I stayed for 3 nights and none of the nights had it been cleaned.

bwcelebrationinn1, Hotel Manager at Best Western Celebration Inn & Suites, responded to this review
Dear Guest, We're pleased that you took the time to comment on our hotel so that we can respond to your concerns. I apologize that there was a housekeeping issue during your stay, which is now resolved. Everything we do is aimed at improving the guest experience, and we obviously let you down in some ways. When you're in the area again, we invite you to try us again. You can expect a much better experience in the future because we're improving every day. Sincerely, Hotel Manager

"Would never stay here again"

1
19/05/2018

In our first room, the sink was clogged and the toilet did not flush properly. When we complained, they told us that they had offered us to move, (which they did not). Our second room was a smoking room which we did not take. In our third room, the toilet rocked back and forth and the bathtub in the room above ours was leaking thru the ceiling in our bathtub.

bwcelebrationinn1, Hotel Manager at Best Western Celebration Inn & Suites, responded to this review
Dear Guest, We're pleased that you took the time to comment on our hotel so that we can respond to your concerns. I apologize that our three attempts to find a satisfactory room for you didn't result in a better outcome. Everything we do is aimed at improving the guest experience, and we obviously let you down in some ways. When you're in the area again, we invite you to try us again. You can expect a much better experience in the future because we're improving every day. Sincerely, Hotel Manager

"Laid back countryside."

5
14/04/2018

If you travelling the backroads of Tennessee this is a great place to kick back for a evening. Great breakfast. Pet friendly. Great staff. Makes a great stay. Tons of local attractions. Maybe next time make this home base for a couple days of touring.

bwcelebrationinn1, Hotel Manager at Best Western Celebration Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time to write a review in regards to your recent stay at our hotel. We appreciate your feedback and are delighted to hear you find a great place to stay with great breakfast, great staff and pet friendly. We look forward to welcoming you back real soon. Sincerely Hotel Manager

"Clean inexpensive"

3
01/04/2018

Recently remodeled. Clean hotel. Outside corridors. The toilet in our room was loose. Wobbled when you sat on it. Little bit of what appeared to be water damage on new hardwood floor around toilet. Shower drained slow. This hotel was convenient to our event with a good price on Priceline express deals. I might try a different hotel the next time I stay here. Also was disappointed with breakfast ending at 9am on a Friday.

bwcelebrationinn1, Hotel Manager at Best Western Celebration Inn & Suites, responded to this review
Dear Guest, I appreciate your comments about our clean room. I'm very sorry we couldn't meet your needs or expectations.Please note that we have noted all your observations seriously and have taken remedial steps to see that things have been fixed. I hope when you visit the area again you will give us another chance to meet your needs. I'm certain we'll do better for you next time. Sincerely, Hotel Manager

"Hotel stay"

1
18/03/2018

We we're moved to three different rooms! First room smelled ransid with cupboard floor inderneath the refrigerator rotted. Second room the air conditioning unit kept quitting, the bathroom light didn't work and was Unable to be changed, and the carpet was dirty. Third room had a few loose tiles on the bathroom floor. Staff was wonderful in assisting and accommodating immediatly.

bwcelebrationinn1, Hotel Manager at Best Western Celebration Inn & Suites, responded to this review
Dear Guest, We are sorry that your experience in our hotel didn't meet your expectations due to those points you highlighted. We understand excellence is a continuous work, so we appreciate your feedback, which we have already noted, in order to evaluate them. We hope to have another opportunity to redeem this experience, so you can verify our capability to meet your expectations. Finally, we thank you for telling us that not everything was negative and our staff made the difference. Sincerely, Hotel Manager

"Renovated but lacking "

3
26/12/2017

Room was renovated but not well done on easy parts. Bad paint job, mildew all around tub and then caulked over. Tub didn't drain. Breakfast about as good as any other hotel breakfast. Very clean breakfast area. Bed comfortable and staff was very friendly.

bwcelebrationinn1, Webmaster at Best Western Celebration Inn & Suites, responded to this review
Dear Guest, Thanks for the comment. I am happy you like our clean, comfortable and friendly hotel. Maintenance staff was informed about the issue you faced during your stay and was requested to do necessary repair. I'm disappointed that we could not satisfy you, and I hope you will try us again in the future. Sincerely, Hotel Manager

"Pretty good"

3
24/12/2017

Rooms was nice but when I went clean up some milk my grandson spilled there was dirt on the towel, breakfast eggs and sausage tasted microwaved other than that everything was good Front desk was helpful and nice!

bwcelebrationinn1, Webmaster at Best Western Celebration Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time to share your experience. We are so glad to hear that you were impressed with our nice and friendly hotel. Your comment on breakfast and dirt on towel was shared with the housekeeping staff and was instructed to necessary replace. We look forward to welcoming you back again for another visit. Sincerely Hotel Manager

"Quality ?"

3
19/11/2017

See review below. Young lady at the front desk was great. She helped me fix the phone. I moved the bed for her and we changed a wire going to the phone. Breakfast was fair, not a lot of taste or quality. Over all fair.

bwcelebrationinn1, webmaster at Best Western Celebration Inn & Suites, responded to this review
Dear Guest, Thanks for your kind words for our staff. I'm pleased that you had a generally good experience with us, but I'm very concerned that we didn't completely live up to your standards or expectations. We take great pride in our hotel, and I hope that shows. We're also always working to get better. I hope you will give us another chance soon and see that we're doing what we can to improve and enhance the guest experience. Sincerely, Hotel Manager

"Housekeeping needs updating"

3
13/11/2017

1. Lobby and breaksfast has been updated. Nice and inviting. 2. The breakfast has everything you want ...cold cereal, hot cereal, pancakes, muffins, sausage, yogurt etc.. 3. Staff at the front desk was friendly. Housekeeping staff were rude. The day if check out, the maid just walked in, stated I should have had a sign not to DISTURB. Did not apologize. 4. I was preparing to take a shower, and I looked down to filth. The shower curtain was moldy. The surround on the tube needed did be clean and molding redone. 5. The room was decorated nicely, the carpet could use a cleaning but otherwise no other concerns.

bwcelebrationinn1, webmaster at Best Western Celebration Inn & Suites, responded to this review
Dear Guest, Thank you for the review. I'm sorry we failed to meet your expectations. I apologize that we let you down and assure that action is already being taken to make things better for the future. We'll work to provide a more consistent experience in the future. Sincerely, Hotel Manager

"Awesome stay"

5
31/10/2017

Service was great. Prices were affordable. They recently remodeled, which is nice. Rooms were clean and comfortable. The bed was the most comfortable one I've ever slept on in a hotel. Highly recommended.

bwcelebrationinn1, webmaster at Best Western Celebration Inn & Suites, responded to this review
Dear Guest, Thanks so much for your kind words about our hotel. I'm glad you had a pleasant experience and would recommend us to others. We take real pride in the property and hope it shows in everything we do. I hope you will be able to stay with us again soon and experience our clean, comfortable rooms and the amenities you liked so much. Sincerely, Hotel Manager

"Good Place"

5
23/10/2017

We liked it, would book again. In door pool, breakfast,?wifi, cable, microwave, safe and frig included. Events in area. The person on Staff very personable and helpful. This hotel is in and surrounded by a few small towns that make a relaxing and different kind of time away from home.

Evan R, General Manager at Best Western Celebration Inn & Suites, responded to this review
Thank You for taking the time to respond. We apreciate your business and look forward to hosting you in the future.

"Gem in Shelbyville"

5
21/10/2017

Needed to stay in the area near Shelbyville and found this hotel. It was a very convenient location for our activities in the area, and was one of the nicer mid sized BW we have stayed in. All the staff was exceptional, room clean and comfortable and decent size, good breakfast every day,. Will definitely stay here if my future plans allow my return to the area.

Evan R, General Manager at Best Western Celebration Inn & Suites, responded to this review
Thank you for your kind words and also for taking the time to respond. We look forward to hosting you in the future.

"Very Shady Place"

1
18/10/2017

We stayed at this hotel a few weeks ago and there was gross stains on the floor, the bathroom wasn't cleaned, the fridge didn't work and there were weird splatters on the headboard. The front desk clerk was very nice though. With all this aside we tried to call in advance to make reservations for another stay during an event and were told we could not make reservations unless we agreed to stay for the entire 2 weeks of the event and that the rooms would not be free to book for shorter stays until closer to the event. The rates are also doubled during this time! Very bad business ethics! We had decided to join the Best Western Rewards Program and start trying to use Best Western wherever we stay but it looks like that won't be happening!

Jami H, General Manager at Best Western Celebration Inn & Suites, responded to this review
Thank you for your review. I apologise for the problems and/or incidents you had during your stay with us. We try to solve these issues before guest arrivals. We also try to resolve issues that are reported by our guest during their stay. I can discount the room or move relocate guest rooms if issues reported in a timely manner. Also, We are sorry about the mandatory minimum length of stay requirements for the TWHNC in Aug. And Sept., but it is set up this way for employees, participants, vendors, and judges of the TWHNC who are going to be staying for the entire length of the show. We try to get them reserved first so there is no confusion for other reservations. This is to also help the staff and hotel by not over booking. We have had the same process of reserving for this show since 2005. We are sorry for your inconvenience. Thanks for the review. GM Evan Rodriguez

"not the best"

2
08/10/2017

there room was dirty the pool made my kids sick with all the chemicals and the breakfast was not so good either. we found 7 spiders in our room and molded food under a pull out bed . it had mot been cleaned in a while.

bwcelebrationinn1, Webmaster at Best Western Celebration Inn & Suites, responded to this review
Dear Guest, Thanks for your comments. I'm sorry that several issues combined to make your stay less than desirable. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we'll do better for you next time. Nothing means more to us than providing a pleasant guest experience. Sincerely, Hotel Manager

"Hit or miss"

3
25/09/2017

Hit or miss, although this hotel has done a lot of repairs, it is hit or miss on quality of room. Stayed in June 2017 got a room that looked new, this stay looked like one of their older rooms and was dirty!

, General Manager at Best Western Celebration Inn & Suites, responded to this review
We apologise if your stay was not satisfactory. We hope to have the chance to hosting you as a guest here at the Celebration Inn in the future. Thank you for your feedback.

"Enjoyed night's stay"

4
23/08/2017

My wife and I stayed here on the Sunday night before the eclipse on our way to McMinnville, TN. The young lady at the front desk who checked us in was very pleasant and helpful. When we reached the room - found TV on and AC on ready for us. Bed was comfortable and room was quiet. If we are in the area again, we will certainly consider staying there again.

, General Manager at Best Western Celebration Inn & Suites, responded to this review
Thank you for your stay. We look forward to seeing you in the future.

"Reasonable price, decent room. Good value"

4
23/08/2017

Good value for price. Not super keen on outward facing rooms but not bad. Breakfast was nothing special. Facilities were reasonable. Room was generally clean but there were footprints on the bedskirt and the toilet was not as thoroughly cleaned as I would like. Overall a good value.

, General Manager at Best Western Celebration Inn & Suites, responded to this review
Thank you for your stay. We look forward to having the opportunity to accommodate you in the future.

"We won't be coming back to this hotel."

2
22/08/2017

While our 2-queen-bed suite with sofabed was incredibly spacious with supremely comfortable beds (including the sofabed), microwave, mini-fridge and an awesome shower, we won't be coming back to this hotel. Here are a few highlights of why we won't return the next time we're in the area. -I didn't feel safe in the neighborhood. -I now have bed bug bites on my legs after my two-night stay. -We had to call the front desk twice upon our arrival. One issue was that the water had been turned off and we couldn't even flush the toilet and the second was that neither TV would turn on. I did not complain about the musty odor of the room or the noise. -The complimentary breakfast left much to be desired. We arrived for breakfast at 9 a.m. on day one of our two-day stay and Sherry, the attendant, refused to bring out more waffle batter because breakfast ended at 10 a.m. When I politely told her that I'd have to speak with the manager about the situation, she smugly told me that her son is the manager and she won't put out any more food after 9:30 a.m. because she'd just have to throw it away at 10 a.m. My family was so excited that we were staying someplace with fresh waffles for breakfast and while we were dreadfully disappointed about the waffles, we were all appalled by Sherry's lack of service, treatment of guests and stunned by her blatant attitude about the nepotism practiced at this property. -The next day we checked out at 5:55 a.m. and the front desk staff person apologized that they couldn't let me into the breakfast room to get a glass of orange juice for my 77-year-old father because they'd get into trouble for letting someone in before 6 a.m. -They didn't have any available pillows for the sofabed so we had to share the pillows from the queen sized beds. -The "smoking patio" was a slab of concrete. There wasn't any place for my father to sit down or any ashtray.

, General Manager at Best Western Celebration Inn & Suites, responded to this review
Thank you for your stay, I apologize for the inconvenience's during your stay. For peace of mind, we had your room checked after you check out and found no Bed Bugs. We also had the room inspected and treated by the Tennessee Valley Pest Control just for good measures. No bugs were found. We did have a few mosquito flying around though. I also apologize for your experience with the staff as well. We hope this response finds you well. Thank you for the multiple surveys and feed back. Your voice is significant in this business and we value any and all feedback from our guest.

"Family vacation to visit grandsons and great grandsons"

1
20/08/2017

The room was very dirty and lots of things broke in the room and the stuff was very rude and very I'm helpful. My mother had to call customer service an investigation is going on so I wouldn't ever stay here again I would pay twice as much before I ever stay here again

, General Manager at Best Western Celebration Inn & Suites, responded to this review
I am very sorry for your inconvenience during your stay. I have comped the room at no charge to your mom. Thank you for bringing the faults of the room to our attention. We had a very busy wknd and was juggaling our maintenance with another property, so there were some things that could not be dealt with at the time. Again I sincerely appologize and hope you are more than satisfied with this compensation.

"Thank goodness for this hotel! "

5
20/08/2017

We were at Americas best value inn and after three hours decided to move hotels thankfully we ended up at this one and it was absolutely wonderful. Very clean and beds were so comfortable! Only issue was our fridge did not work and the towel rack was down in the bathroom. We had two non smoking rooms but from workers and guest smoking the smoke did come into our room at times and that was horrible, but from the first hotel it was a million steps up! Wifi also worked very well. I would like to say the breakfast was amazing and the attendant Sherri did wonderful at keeping everything stocked and well cleaned even though it was very busy. She was very sweet and helpful! Thank you Sherri. The pool was small but fun and warm! Thank you best western for making our stay better! Very pleased.

, General Manager at Best Western Celebration Inn & Suites, responded to this review
Thank you for your compliments and for bringing some issues to our attention. We are glad we got the chance to make your stay in Shelbyville better. We hope to see you next time.

"Business"

5
16/08/2017

Indoor pool was nice it was heated and salted which was relaxing, breakfast was excellent the attendant was very good, room was cozy and quiet, friendly service, internet was fast. Plenty of parking, the new lobby looks excellent

bwcelebrationinn1, webmaster at Best Western Celebration Inn & Suites, responded to this review
Dear Guest, Thanks for your kind comments. I'm so pleased that you find us a clean and pleasant place to stay. I'm glad we could satisfy you.We'll be here for you when you need us again. Sincerely, Hotel Manager

"Clean.."

5
05/08/2017

This was a very clean and comfortable place. There was no noise and the rooms are clean. The check in staff was great and internet service was quick. I highly recommend this place to anyone. It is close to man amenities.

bwcelebrationinn1, webmaster at Best Western Celebration Inn & Suites, responded to this review
Dear Guest, Thanks for staying with us. I'm very glad that our hotel impressed you in so many ways. I'm extremely happy that you had such a pleasant stay.We'll be here when you need us with another great stay that you're sure to like again. Sincerely, Hotel Manager

"Very Nice!"

5
01/08/2017

Everyone was extremely nice, especially the nice lady that services the breakfast area! The lobby is newly remodeled and looked fantastic. The rooms were comfy and everything was spotless! Will definitely stay here again.

bwcelebrationinn1, Webmaster at Best Western Celebration Inn & Suites, responded to this review
Dear Guest, Thanks for your kind comments. I'm so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I'm glad we could satisfy you, as we do so many others each day. Thanks again for your pleasant feedback. Sincerely, Hotel Manager

"Wonderful place to stay"

5
29/07/2017

It's always a little scary to find a hotel in a town you have never been to before. I always trust Best Western hotels. This hotel is either brand new or newly renovated. The rooms are very nice and clean. The beds are very comfortable and the towels are soft. The pool and workout room were also very nice and my kids loved swimming. The breakfast in the morning has something for everyone. I have food allergies and it can be hard for me to find something I can eat most times. Everything was fresh and stocked. Everything was clean and the staff was very nice. I would recommend staying here.

bwcelebrationinn1, Webmaster at Best Western Celebration Inn & Suites, responded to this review
Dear Guest, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

"Great stay for the price!!"

4
20/07/2017

Recently stayed here for a one night stay while seeing a friend perform in the area. Very good hotel for the prices, room was clean for the most part, comfortable, and spacious. Staff was very friendly & accommodating. Plenty of places within minutes of the hotel for food, groceries, or whatnot. Definitely would stay here again whenever in town!

bwcelebrationinn1, Webmaster at Best Western Celebration Inn & Suites, responded to this review
Dear Valued Guest, Thank you for staying at the Best Western Celebration Inn & Suites. Great to note that you had a nice stay and experience of hospitality. We also note all your comments on the room, amenities and location. We look forward to see you and welcome you again soon for another fine stay. Sincerely, Hotel Manager.

"Best Western Shelbyville, Tennessee"

5
04/07/2017

Great place to stay and very affordable with all of the conveniences to give you that Southern Hospitality feeling at a reasonable price. I stay in Shelbyville Best Western anytime my business brings me within 50 miles of town. Come on down or bring it on up. You will enjoy your stay at Best Western in Shelbyville, Tennessee.

bwcelebrationinn1, Webmaster at Best Western Celebration Inn & Suites, responded to this review
Dear Valued Guest, Thank you for choosing the Best Western Celebration Inn and appreciating the hotel. It's nice to hear that you liked the rooms, cleanliness and Staff service. Certainly a matter of pride for us to serve esteemed guests like you and expect you to refer to any other guests who are likely to visit this area. We look forward to welcome you again at the earliest, Sincerely, Hotel Manager.

"review of Shelbyville stay"

4
01/07/2017

Everyone at this hotel was extremely friendly and helpful. The check in gal helped with restaurants and the gentlemen in the morning helped with directions, etc. The rooms were clean and it is located in a very nice area.

bwcelebrationinn1, Webmaster at Best Western Celebration Inn & Suites, responded to this review
Dear Valued Guest, Greetings from the BW Celebration Inn. Thanks for staying with us and the review. Nice to note that you liked the front desk service and enjoyed the stay. It is really a matter of pride for our hotel and staff. We shall serve you even better next time. Would like to welcome you again. Sincerely, Hotel Manager.

"Non-smokers beware!"

1
27/06/2017

I was "bumped" to a smoking room because I "made my reservation through a third party." Please tell me when making your reservation as a rewards member on the Best Western website is a third party reservation? I stay with Best Western because they are primarily independently owned, and as a business owner I want to support other business owners. A staff member walked me to the room and upon opening the door said; "Oh my, this room really smells like smoke, and I'm a smoker." So just imagine how the room smells to a non-smoking adult with Asthma? It was disgusting, but all the hotels were booked. My clothes for the next three day smelled like smoke! They did give me a non-smoking room for the next two nights. However, upon leaving I found out that they charged me $10 more for the disgusting smoking room. I was told they would check with the owner and call me back the next day. Guess what? No one called me back. Make sure if you stay here you call them directly if you want a non-smoking room. There pool is nice if your interested in that.

, General Manager at Best Western Celebration Inn & Suites, responded to this review
Dear Guest, I am so sorry to have put you in a room that was not to your satisfaction. With that said, our hotel is a smoke free facility. We have no smoking rooms available. If someone smoked in the room it was definately done illegally and was not brought to my attn. by our staff. Are you sure this is the right hotel you're posting about? We are Best Western Celebration Inn, in Shelbyville ,TN. If this did happen at our property I would like for you to contact me so I can get further details about your stay. (931)684-2378, im here 7a.m.-2:30p.m. Mon-Fri. Hopefully next time we can make this up to you.

"State 4-H Horse Show"

5
22/06/2017

This facility is conveniently located close to Calsonic Arena. It was very nice to be able to be close to your horses, tack, trailer and equipment - just in case. Will stay here again should we come back next year.

bwcelebrationinn1, Webmaster at Best Western Celebration Inn & Suites, responded to this review
Dear Guest, Thanks for your kind comments and for noticing the many positive aspects of our hotel. I'm so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We'll be here for you when you need us again. Sincerely, Hotel Manager

"Very Nice"

5
18/06/2017

All my family live within 20 minutes to this location. Usually we travel to see one family member at a time. We decided with two birthdays and Father's Day all the same weekend to get a room for Friday & Saturday night. We enjoyed our room to the max. Not a single complaint about it. We love the fact the are pet friendly and the pet policy is reasonable and not strict. Check-out was at noon. This was perfect considering we were attending church with my dad. We were able to leave our fur baby in a cool comfortable room while we worshipped. Very clean. Everything in top working order. Especially loved the rain shower head. Everyone we encountered was very family. We are already planning to do this again at Christmas.

bwcelebrationinn1, Webmaster at Best Western Celebration Inn & Suites, responded to this review
Dear Guest, Thanks for making us your home away from home in the area. We very much appreciate and value your feedback. It is always a pleasure to receive positive feedback. I will share this review with my team and we'll strive to make your next stay even better. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than this one. Sincerely, Hotel Manager

"Nice motel for our Bonnaroo stay"

5
17/06/2017

We needed a place for our trip to Bonnaroo and this motel was perfect. The distance to the festival was decent and getting to Bonnaroo was easy from this location. They offer a nice little breakfast to get your day going. While the carpet in our room needed some deep cleaning, you could tell there was a serious effort taking place to renovate. The staff was friendly and the overall setting was convenient for around town and beyond. Not sure if we'll ever be in that neck of the woods again, but if we are, this is a nice little motel to stay at.

bwcelebrationinn1, Webmaster at Best Western Celebration Inn & Suites, responded to this review
Dear Guest, Thanks for your comments. I'm pleased you had a pleasant experience. We'll take your comment about carpet in room into consideration as we change and improve. I hope you'll be able to stay with us again soon. We always appreciate being of service to guests who appreciate what we offer. Sincerely, Hotel Manager

"CLEANING SERVICE/ PLUMBING"

3
15/06/2017

The sink has new fixture that were nice but the drainage was bad. When running water just to wash hands, the bowl fills up. Took 3-5 mins to drain. I checked in on Thursday, reported problem Friday and repaired Monday evening. Which I checked out Tuesday. Also during my Thur - Tuesday stay, room was cleaned 3 times. Had to retrieve fresh towel each time I reported to front desk.

bwcelebrationinn1, Webmaster at Best Western Celebration Inn & Suites, responded to this review
Dear Guest, Thanks for your comments. I'm pleased that you had a generally good experience with us, but I'm very concerned that we didn't live up to your standards or expectations. We take great pride in our hotel, and I hope that shows. We're also always working to get better. I hope you will give us another chance and see that we're doing what we can to improve and enhance the guest experience. Sincerely, Hotel Manager

"Nice Hotel!"

4
13/06/2017

Everything was as expected! No complaints, well, except that the "free" breakfast could be better quality. But, it's "free", so can't expect top quality. Nice rooms, desk clerk gave us an excellent recommendation for dinner, everyone was extremely friendly!

"Fun Show"

5
29/05/2017

My first choice when going to Shelbyville, the most comfortable beds. The remodeling job was great. Love the rain shower head. The service was excellent, any problems were quickly resolved. Rooms were very clean

"OK for short business stay"

4
09/04/2017

Quiet, Quaint, good location, friendly staff, with a decent continental breakfast. Nice exercise room and inside pool occupied in the evening with some pretty loud kids ( you only hear them in the pool and exercise room.)

, General Manager at Best Western Celebration Inn & Suites, responded to this review
Thank you for your review. We will take your review and use it to better all our guest stay in the future. Your input about our property is very helpful to us and our future guest. Thank you.

"Amazing stay"

5
03/04/2017

Quaint location! Great service and friendly staff! I will be returning to the hotel when i am back in town. The hotel is very clean and i appreciate all the hospitality that the hotel had to offer. I would recommend this place to my friends and family

, General Manager at Best Western Celebration Inn & Suites, responded to this review
Thank you from all the staff here at Best Western Celebration Inn.

"Visit with Grandchildren "

2
18/02/2017

We came to this Hotel to spend the weekend with our Grandkids, we specifically looked for a hotel with a swimming pool which was under construction, they offered us a reimbursement for a rec center nearby but that was very inconvenient for us since we couldn't use it on our terms, the carpet in the room was pulled away from the wall and there was mold on the wall, the bars in the fridge were broken, the stucco on the ceiling was falling down and this is only the first impression, I will update if needed

, General Manager at Best Western Celebration Inn & Suites, responded to this review
First I would like to apologize about the pool being closed. This was a last minute doing because our light was ripped out by another guest. So we had to drain the pool to fix the light so our future guest would not be harmed. We are so sorry for that inconvenience. We have not listed this on our website because it was supposed to be a simple fix. As for the dissatisfaction of the room, we will take this information to better our future guest experience. Thank you for your feedback and We hope this does not discourage you for future stays oat our hotel.

"Good Location / Very Clean"

4
16/02/2017

The location was excellent to my needs and the room was very clean but had a slight musty order when I arrived but got some better after the heat was turned on. The bed was excellent and the bed covers were tops. The TV was excellent and very clear.

, General Manager at Best Western Celebration Inn & Suites, responded to this review
Thank you for your review. We will take your review and use it to better all our guest stay in the future. Your input about our property is very helpful to us and our future guest. Thank you.

"Family stay"

5
27/11/2016

Excellent staff. Friendly and helpful. Very comfortable beds. Wifi wasn't great but was ok. Kids enjoyed the pool. Breakfast was good aside from the eggs which were yucky looking but the sausages, waffles, and coffee were good.

"Great place to stay in Shelbyville"

5
26/11/2016

Friendly staff. Very nice clean room. Super comfy bed. Lots of updates and amenities. Clean, inviting indoor pool with plenty of towels. Reasonable rate. Free breakfast was pretty good. Parking was handy. Everything was better than we anticipated. Good job Best Western!

"Comfortable"

4
23/11/2016

Was very clean and the front desk personal were very nice and knowledgeable of their area. They were a great help.The breakfast had many items to choose from compared to just a normal continental breakfast and the breakfast attendant was great. Would definitely stay again.

"4-H State Show"

3
16/11/2016

This is where the rest of our barn had reservations, so we stayed here to be close to them. For the price we paid, I was not impressed with the room. The bathroom door would not clear the toilet. The beds were uncomfortable. The nice thing about it was the location. Close to the show grounds, and McDonalds, where we would grab breakfast. We had some suggestions from other people for different accommodations, but just stayed here, since we were already unpacked.

, General Manager at Best Western Celebration Inn & Suites, responded to this review
Dear Ted W Nichols, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at (931) 684-2378. Sincerely, Evan Rodriguez General Manager BEST WESTERN Celebration Inn & Suites

"Great place to stay"

5
04/11/2016

Great location to everything. If you want to be close to River street and all that Savannah has to offer, stay at the historic Best Western Savannah. Great staff and great location. Great prices and great rooms, and the best breakfast that is included in our room rate.

"My review might have been better if we were able to stay there"

2
28/10/2016

I called around 5:00 p.m to make a reservation. I told the clerk that we wouldn't be there until 9:00 p.m. and she said they had plenty of rooms. I asked if she didn't want a credit card she again said that it wasn't a problem because there were many rooms available, that she would be there, and that she had our name. We arrived around 9:15 p.m. only to be told that there were no rooms available. I was extremely disappointed because I was looking forward to staying there. We decided we would drive another hour and go to Mt. Sterling where we were able to get a room. My advice to clerks: when a customer wants to give you a credit card to hold a room take it!

"Average at Best"

3
24/10/2016

Our room had somewhat been remodeled but molding where the carpet met the tile in the bath area was cut incorrectly and had popped up. Housekeeping just pushed it aside. The towel rack in the bathroom was missing...the hardware to hang it was not. The toilet (which was not replaced during the remodel) water started running at about 3am and since it is a pressure assist mechanism could not be fixed. I turned the water off and we used the restroom near the breakfast area in the morning. The only reason for the average rating was that the bed was comfortable and it was quiet.

"Dirty Room"

1
21/10/2016

When we arrived at 5pm the room had not been cleaned. When we returned at 6pm, the beds had been made, but the sheets had not been changed from the previous guest's overnight stay. An empty soda can was still on the bedside table. The manager would not meet with us, but agreed to give us a 20% discount on the $136.00 overnight charge. The excuse was, a maid had called in sick and they were understaffed. We had a very unpleasant and unsatisfactory visit. Stay away from this place.

"Nice Hotel"

5
16/10/2016

We stayed at the BW in Shelbyville , Tn to visit my sister and family . The accommodations were very nice and comfortable . Our room had been remodeled recently and it was beautiful for a 1960-70's type Hotel . They have upgraded this Hotel to 2016 standards . They served a more than adequate breakfast , Coffee and Tea 24/7. It has an ambiance of Southern Charm . It has two levels ( no elevator ) , two sides and a section of rooms to the north . The employees are all great ; friendly, courteous, conscientious, and knowledgeable. Sherri was the best !

"Shelbyville Best Western"

4
10/10/2016

This is an old hotel that is being renovated. My room was all new. I do not think all the rooms were finished. Breakfast is okay. Hot food was microwavable sandwiches and waffles, which was fine for me. Staff was attentive and friendly.

"Very satisfied "

5
05/10/2016

Very clean rooms and the staff was great! The staff made us feel very comfortable and at home.I highly recommend this hotel the inside pool was very nice and I was there over a week and had a sweet and a regular room and all the rooms was very nice! I can't say enough how much I enjoy my stay! This is my new favorite hotel!

"Our annual horse show hotel"

4
27/09/2016

This is a great hotel if you are showing at the Calsonic Arena. It is right across the street. They are in full renovations. The breakfast has expanded options. More southern food. It's not a luxury hotel. But it is reliable, the rooms are clean, the staff friendly, the wifi is improved and was fast and reliable. It's a great value.

"Nice pet friendly place"

4
16/09/2016

It's under renovation, so the lobby area is a total disaster, but my room was great! Nice towels, nice bedding, the bed was comfortable. Room was large enough. And it was pet friendly! Check out took forever, the printer wasn't working, and girl didn't have a clue... but other than that.. it was great!

"Horrible experience"

1
07/09/2016

I had a horrible experience at this Best Western. The room smelled musty and the carpet had stains. The towel and bed linens smelled moldy/musty as well. I was already settled in with my family so I put up with it. The pool was comfortable but I had to fish bugs and trash out of the pool so my kids didn't have to swim in the junk. The breakfast was mediocre. The cereal was a little stale and the coffee was okay. To top it all off I received a false $250 charge on my debit card for smoking in the room. There were ashes in a plastic cup in the trash because my husband smoked outside and put the butts in the cup instead of throwing them on the ground. We were told that there were ashes all over the bed and floor which was not true. The money was taken off before I was even able to tell my side of the story and the man I talked to at the hotel was very rude and uppity about it. I called to report this to the customer service number but it did no good. We had stayed two previous times and was never notified about a problem and the same thing was done with the cigarette butts in the trash. I honestly think the hotel maybe didn't make the money they expected to during the Walking Horse Celebration and saw us as a way to make easy money as the cigarette butts were in the trash can. I was told we were put on the "do not rent list" but I can honestly saw that I would not stay in this run down, overpriced hotel again even if they paid me.

RCheramie, General Manager at Best Western Celebration Inn & Suites, responded to this review
Dear Former Guest, We at the Best Western Celebration Inn and Suites thank you for your feedback about your previous stay. We have these policies in our hotel to better accommodate our guest. The policy clearly states that we are a non smoking facility. These signs are posted in multiple areas around the hotels exterior and interior including the check in signature pad at the front desk (in which you have signed every stay with us). And it is also posted in all rooms and on our guest directory on channel 1 in every guest room as well. This also includes with no exception, cigarette butts and ashes in the room. We have added you on our do not rent list due to the evidence of smoking in your room in the past and unable to charge a valid CC or Debit card for your disregard of this 0 tolerance No Smoking Policy. We go through great measures to fumigate these rooms in which guest disrespect and disregard this no smoking policy. We have to take the room off of our hotel availability and usually takes up to a week before renting it to future guest. It is not a scam we assure you. We take great consideration for our smoking guest with multiple designated smoking areas around the property. We are sorry you are unhappy with our hotel and wish you the best of luck else where. Again, Thank You for your feed back as we try hard and have these policies and consequences in place to keep our rooms in Smoke free. Thank you

"Nice. "

4
29/08/2016

Stayed there one night while passing through the area. The lobby was under renovation but otherwise everything else was good. The room was clean and tidy. The toilet didn't flush the greatest but it was just a minor inconvenience. We asked for a ground floor room and was told they were all taken but it was easy to see there were quite a few empty ones and they were no different from the one we stayed in on the second floor so I don't understand why they couldn't accommodate us. Breakfast was your basic motel breakfast with the exception they had pre made breakfast sandwiches you could heat up. The staff was so friendly and polite. They definitely put a smile on our face. Thought it was a bit overpriced but overall had a good experience.

"Just okay "

3
10/08/2016

We stayed 5 days while visiting family in the area. Bed was great. Staff was good. Breakfast was sad.?? Hotel is undergoing renovations so hopefully things will improve. They also need to clean up parking lot. Lots of cigarette butts and beer bottle tops??

"Nice Comfortable Stay"

4
06/08/2016

Even though I live in Shelbyville, this is the first time I have been to this hotel. I was very pleased with our stay. The room was very nice and the beds were the most comfortable I have experienced in a hotel. The TV had a great picture and channels. My husband, my kids and I loved the pool and the breakfast was great- lots of variety and comfortable seating area. My only complaint was finding a dip can beside the bed that was left by the last occupant. The rest of the room was very clean so I guess it was accidentally missed. Overall a very nice comfortable stay!

"Below even basic standards"

1
01/08/2016

This best western was below even the most basic standards. I put aside the fact they were doing renevations, because the disappointment had nothing to do with that. The rooms were basic, but i would at least expect them to be clean. Everything in the room was filthy as if it was never cleaned after the last people stayed there. The night we checked in, the man at the desk told us about the breakfast they had in the morning. Much to my disappointment we had to heat up our own frozen breakfast sandwiches in the microwave. There was noone to be found at the front counter all during breakfast and when we went to check out. They also never offered us the opportunity to sign up for the rewards program we later found out about at another best western. Basic customer service would have been appreciated.

"Our Stay in Shelbyville"

4
25/07/2016

We have always stayed at the Best Western when we come to attend the South Pull of the South in Chapel Hill. The hotel is in a good location and is near restaurants and main roads. Beds are comfortable. Have four pillows for each bed. Nice thick towels.

"Clean and nice"

3
18/07/2016

This is a roadside hotel in an area that appears to be off the beaten path although I was told that it is the Tennessee Walking Horse Capital of the World. The area is quiet, downscale, and definitely not in the middle of a bustling metropolis. Having said that, the staff was friendly, the room was clean and breakfast was good. We used it as a stop over between Nashville and the Jack Daniels Distillery. It worked for us, and the price was right.

"Needs work"

2
17/07/2016

We stayed here for a week while my son was going to basketball camp. At the end of the first day I noticed a puddle in the bathroom floor but assumed it was from my kids taking a shower. The next day it was bigger and I realized the toilet was leaking. When we were leaving for the day I let the manager know and he told me he would have a maintenance guy check it out. A little while after we got home I used the restroom and figured out they had turned the water off to the toilet. I turned it back on so that I could flush. A little while later there was a huge puddle so I turned it back off. Another issue we had was that the water in the tub was incredibly slow draining so as you were taking a shower, the tub was filling with water. The next day when I spoke to the manager he had to look it up in the computer and found they had to order a part, apparently they didn't even tell him. At that point I requested a new room. The room the moved us in to was apparently up for remodeling because part of the carpet was ripped up and part of the wall paper torn off. We stayed in there though because we didn't want to move again but I took pictures to the front desk so they didn't try to charge us for damages. This hotel utilizes some sort of water saving device mounted in the toilets. So if you use any amount of toilet paper you can expect to have to flush 2-3 times to get it to flush. The toilets were terrible and the showers didn't drain well at all. Our second night there we went to the pool. The pool area had trash around the floor as well as 2 nasty used Band-aids. When we went on the fourth day the same Band-aids were still in the floor as well as plenty of new trash. Also, there was a plastic cover that covered a hole in the bottom of the pool that was broken off and floating around the pool. On the fourth day it was sitting on the side of the pool. The breakfast was acceptable. Waffles you can make or breakfast sandwiches you can throw in the microwave to go along with your typical fruit, yogurt, and bagel display. The beds also seemed to be clean so that was a plus. Fridge and microwave in the room was great as well. A majority of my issues with this hotel is in the bathrooms. Lose the water saving mechanism or get one that will still allow the toilet to flush properly.

"Really nice hotel"

5
04/07/2016

This place is really new and nice looking.sbsgnjsjbnlknviebseilbrvlikbssvrlibrklbvjabnvljanbvilhrvinebrjvberubmdmdhmdhmdghmdghmdhmdhmdfhmdghmdghdgghmdghmdghmdhnmsgnsfndfhmnfhhhndhmdghmfghmfghmdhmdfhmdghmdghmdhmdghm

"Overall Okay"

3
20/06/2016

Overall the hotel was okay. The room looked neat and what I mean by this is that at first glance you would think the room was clean but I noticed dust and dirt mostly in the bathroom, living area and around the microwave and mini fridge. I also saw 5 spiders during my stay in which I saw the first one in the bathroom. Since my and my husband had our 2 children with us, he would check the room often during our stay. Other than that the beds were comfortable and sheets changed daily. The breakfast was okay, they had waffles (that you make yourself), cereal, sausage, egg and cheese biscuits that you warm up, toast, fruit, danishes, yogurt and muffins.

"Great price, clean room, awesome free breakfast! "

4
03/06/2016

After our tour of the Jack Daniels distillery, we went to check in. This was great. Checked in just before 2, and check out the next day wasn't until 12. So you get 22 out of 24 hours when you book a room for the night. An indoor saltwater pool came with the deal. Nearby restaurant called Legends was nice for dinner. Heather at the Best Western front desk was friendly and helpful.

"Great Place"

5
30/05/2016

Rooms were clean, spacious. You can't beat the comfort of the beds. The showers have great water pressure with large rain-type shower heads(a rarity in hotels). The breakfast items are of high quality. The only concern was that when the room was cleaned, they did not replace the tissues or make sure an extra roll toilet paper was replaced, however it was quickly remedied. Very nice place to stay.

"Okay Stay"

3
24/05/2016

The hotel was okay for overnight only when traveling and getting rest, but not for a long stay. The hotel curtains was filled with dust and the door was not able to lock so we had to put the second lock block on the door each time. NOT VERY SECURE. Overall it was okay.

"Room reservations"

2
09/05/2016

Asking for a ground floor room several weeks in advance, I was told the only way they could guarantee a ground floor was to up grad to a suite with a twenty five dollar increase in the rate per night. because I can not climb stairs I opted for the suite even though they had ground floor rooms when I checked in.

"Good Hotel but staff dropped the ball"

4
25/04/2016

This hotel was fine for a one night stay. However, when we checked in we were told that we would be in a quiet area. When we pulled up to our room the door next door was open and the room was full of drunk young people. We actually didn't have any trouble at all until sometime during the night a young girl was vomiting and crying outside our room. Not pleasant. Wish the check in clerk had been honest with us.

"Great hotel"

5
14/04/2016

Very nice clean hotel with comfortable beds. Great location for the Celebration horse grounds. Nice breakfast...staff friendly and very helpful. I would definitely go back to this hotel. We were there for three nights

RCheramie, General Manager at Best Western Celebration Inn & Suites, responded to this review
Derek, Thank you so much for taking the time to share of your positive experiences here at the Best Western Celebration Inn and Suites in Shelbyville, Tennessee, it is greatly appreciated! Our staff thanks you and we wish you safe travels and we do hope to have you back as our guests again in the future!

"Overpriced for a very budget hotel"

2
11/04/2016

This place was grossly overpriced for the accommodation we received. Firstly the young lady at reception was really nice and helpful, but she was on her own there. We had a broken chair you could'nt sit in, a lamp that didn't work and also the towel rail in bathroom kept falling off the wall! Because she was on her own and busy we put up with it. When we checked out we got a $10 refund off our bill which was appreciated. We have been travelling for quite a few weeks and this was the worst and much more expensive than everywhere else we have stayed.

RCheramie, General Manager at Best Western Celebration Inn & Suites, responded to this review
Thank you for taking the time to share of your experiences, I am sincerely sorry that you had problems during your stay and please be assured that we are working to correct these issues. Thank you again and safe travels!

"Nice clean motel"

5
09/04/2016

We have stayed at this motel numerous times when in town for business. The rooms are always clean, roomy, and comfortable. The indoor pool is nice & the workout room is small, but fine. The parking lot is always kept clean & the breakfast is nice.

RCheramie, General Manager at Best Western Celebration Inn & Suites, responded to this review
Thank you so much for taking the time to share your experiences here at the Best Western Celebration Inn and Suites in Shelbyville, Tennessee. It is greatly appreciated and we hope to have you back again soon!

"FAMILY MEET"

4
04/04/2016

very good. We usually stay at Best Westerns as much as possible because of the comfort of the beds and cleanliness of the rooms. The Breakfast area could have been larger is the only comment i need to make. Everything else was nice and will probably stay again.

RCheramie, General Manager at Best Western Celebration Inn & Suites, responded to this review
Thank you for taking the time to share your experiences regarding your stay with us at the Best Western Celebration Inn and Suites in Shelbyville, Tennessee. It is much appreciated. We agree with your comments concerning the size of the Breakfast Area, and please be assured that our new and larger Breakfast Room construction will begin in the next few weeks, and hopefully be completed by the end of May. This is part of our ongoing renovation project which will also include a new and larger Lobby and Business Center, all which will hopefully be completed by this Summer. Thank you again, and we hope to have you back as our guests again!

"Overpriced run down motel"

1
03/04/2016

This is overpriced, run down motel. We were desperate and believed the rating for this motel on hotels.com. This " hotel" was the most expensive around and fat from the highway, but we went for it hoping for good quality. We were extremely disappointed. While size of the room was good, it was not kept well and definitely will benefit from updates.

RCheramie, General Manager at Best Western Celebration Inn & Suites, responded to this review
Thank you for taking the time to share your opinions on our hotel, our guests feedback is greatly appreciated. I am sincerely sorry that you were not happy with your stay, especially the rates you paid. I have looked into your reservation for our Suites and it seems you made your reservation through a third party website. Again, my apologies but BestWestern.com and contacting the hotel direct will always save our guests money when booking. Also, we are currently under a three year renovation project, as you were made aware form the signage at check-in, and I am sorry that our property was not up to your standards, but rest assured we are working on this. It takes a lot of work to keep a twenty three year old hotel up to date, and the majority of our guests comments tell us that we are doing a good job. Again, my apologies for your inconvenience and we wish you nothing but safe travels.

"funeral"

5
28/03/2016

hotel was clean and beds comfortable. The staff was very nice and friendly. The pool was a salt water pool and water was very warm and relaxing. The breakfast could be a little better not much just on cold cereals and Danish but they did have waffle if you would like that.

RCheramie, General Manager at Best Western Celebration Inn & Suites, responded to this review
We are so sorry for your loss and do wish that your visit could have been for happier reasons. Thank you for taking the time to share. We will be expanding our breakfast and lobby areas over the next few weeks as part of our current renovation project. We hope to have you back as our guests for a happier visit in the future, again our sympathies to your entire family.

"Nice place"

5
27/03/2016

It is an older place But....all remodeled, very nice beds, aminities and staff were great. They only have 3 places to smoke on the property wich was a little incovenient but i still rate it 5 stars all cocidered. I was there for 6 nights and would stay again.

RCheramie, General Manager at Best Western Celebration Inn & Suites, responded to this review
Ken, Thank you for taking the time to share your experiences of the Best Western Celebration Inn & Suites in Shelbyville, Tennessee, it is greatly appreciated. We are glad that you did enjoy your six nights with us and we do hope to have you back again in the future. We wish you nothing but safe travels!

"Great place to stay."

4
21/03/2016

We were there to go to the Jack Daniels Distillery. The rooms were nice and the staff was great. We booked the suite. It was quiet and away from the hotel. The beds were nice and plenty of pillows. With the suite we had 2 tvs and that makes it nice so we all don't have to watch the same thing. The only problem is there weren't any towels in the pool area.

"Nice place"

4
15/03/2016

This is one of the best buys for a stay in Shelbyville. Parking is more than sufficient, Rooms are decent size and beds are very comfortable. Amenities are as stated. The indoor pool is nice. The motel is also located in a good location in town with easy access to stores and restaurants.

"Average hotel, about 30 minutes from the Jack Daniels distillery"

3
11/02/2016

When we arrived, the staff was friendly for what we had been experiencing in Tennessee. As far as the room goes, the carpets were kind of sticky and the room itself was humid. The breakfast was decent, actually. Overall, not bad for the price.

"Great Stay"

5
27/01/2016

This hotel was very nice for the area. Stayed here on business an was very pleased with my overall stay. Check in was easy an the staff was Great. Did have a problem with hot water in the shower. Other than that the stay was great. The breakfast was great an on point. Would recommend this hotel was a Great stay. Will be staying here an trying Best Western on the road.

"Some renovations in process"

3
13/12/2015

We spent our 1st night @The Best Western. Very busy interchange off highway. Room was OK. bathroom so so tiny&definately needed 2 be renovated. They had refrig, but not turned on. The price of room $$. I guess u get what u pay for. Room was clean.

"Nice hotel, close to Lynchburg TN"

5
07/12/2015

We came to Tennessee to visit the Jack Daniel's Distillery and chose to stay at this Best Western in Shelbyville to be closer to our destination than staying in Nashville. We arrived late at night so it was very quiet, and had no problems at all finding the hotel. The front desk clerk was very nice and helpful, as the person I made the reservation with had us scheduled for another night. We weren't there long, but it seems to be a nice, clean hotel.

"Good value"

4
12/11/2015

I was traveling with a group of college students. We stayed just one night but our entire group was pleased with the service and quality of the rooms. For the money, it served our group well. I didn't hear any complaints.

"Horrible"

1
29/10/2015

I would like to give out experince to Shelbyville on November. My friends arrive in from Iceland on November 14th and did not have a working toilet. The staff called some plumber who came to the room and removed the toilet, which left my friends with no toilet for the time they stayed there. They had to continuously go to the Lobby to use the bathroom. When they complained and wanted there monies back, the manager went into a screaming match and only gave them one night at no charge from the bill. Because they had traveled from overseas, they had no recourse to this problem. The bill was already paid up front before they arrived. I would NEVER recommend this place to anyone and would reoport this manager to the owner and Best Western Coorperate.

"Best Western is Best"

4
28/10/2015

WE spent 3 lovely nights at the Best Western Celebration Inn and Suites at the Shelbyville TN location. The room was very clean and staff friendly and helpful. This location was perfect for visiting the local distilleries as they are short drives. Local restaurants were close by and wide choice of food selections. There is no elevator to the 2nd floor so we had to carry luggage up 1 flight of stairs, Internet hook up worked well.

"Wouldn't do it again"

2
26/10/2015

Room was dirty, carpet filthy with random wet spots... UGH! Keys continually failed to work. The only reason we chose that hotel was because we were traveling with our small dog and this was the only accommodation we could find in the area. Would not stay again. We paid $133 per night for a $50 room...

"Partially Satisfied"

3
12/10/2015

Good average stay Most of the sheets and pillow cases did not appear to be fresh, they were wrinkled like someone had already used them The bed had a smell like the previous occupant was a smoker, but I did not notice this until I lay down to sleep

"Great place to stay."

5
06/10/2015

Very clean, comfortable, accommodating and the staff gets an A-Plus. Made my family and I feel like family. Continental breakfast was great. Because my sister is handicapped and their handicap rooms only have one bed and there were 3 of us, I asked for a ground floor room, when we got there they had upgraded us to a suite. Worked out great for us. Super staff, super place to stay. I highly recommend this place if in Shelbyville, Tn.

"Horse Show Hotel"

4
02/10/2015

This hotel is across the street from Calsonic Arena. It is convenient, clean and well-maintained. Breakfast is good. The pool wasn't heated. We used the internet extensively with no problems. We have stayed here for three years in a row without any problems. Definitely a good value.

"a little pricey"

4
19/09/2015

spent one nite here...cause we were tired of driving and all the construction....thought it was a little pricey for one nite....the room was nice and clean .... the clerk that checked us in wasnt very friendly...

"Great value for the price."

4
05/08/2015

Our family stays here often when visiting local family. Whether it is Christmas day or middle of the summer, this hotel always has super friendly and helpful staff and the rooms are always very clean. This is especially important to us. They are also dog friendly, and when we are traveling with our pet this helps. The rooms designated for those with dogs are super clean too. The breakfast is very decent and just right if you need something satisfying before heading out in the morning and the coffee is very good.

"Recommend!!"

5
01/08/2015

This motel is very clean, has an indoor pool, comfortable rooms and beds. Friendly staff and a nice selection for breakfast. Have stayed here several times and now that we have moved to TN, recommending this motel to friends when they stay.