The Water Tower Inn, BW Premier Collection Hotel,  Sault Ste. Marie

4.5/5  - based on 581 guest reviews.
360 Great Northern Road, P6B 4Z7, Sault Ste. Marie, Canada - See map
+1 705 949 8111 +1 705 945 7607

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> Room 1

1 adult

 

Hotel advantages

  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
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Welcome to Algoma's Water Tower Inn & Suites, BW Premier Collection® located in Sault Ste. Marie, Ontario! Algoma's Water Tower Inn & Suites is a full-service Inn with 176 Signature Rooms and Suites, located under the landmark water tower in Sault Ste. Marie, Ontario. We are located 5 minutes or less from all major Sault attractions: Sault Area Hospital, downtown, Essar Centre, Station Mall, key shopping opportunities and restaurants and Hiawatha Highlands. Experience our unique character for yourself on a walk through our water-scaped courtyards and gardens. Or unwind with complimentary use of Club Cabana Aqua Spa's four pools, including the Sault's only 4-season, outdoor whirlpool, or Tempospa Health & Fitness facility. For a unique dining experience, it's always "food first" at Casey's Grill & Bar, where a varied, internationally-inspired menu is enjoyed by our guests. In addition, the Water Tower Pub features 16 beers on tap and its own full late-night menu. For entertainment, enjoy live music in the Water Tower Pub every Wednesday to Saturday. Stay connected with free Wi-Fi throughout the Inn. Our Trailhead Adventure hosts are happy to provide you with in-depth information, itineraries and maps to explore the Algoma region's beautiful outdoors and Sault Ste. Marie's area attractions. Algoma's Water Tower Inn & Suites is more than ever. . . a Resort for the price of a room!

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Room 1

Guest reviews


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based on 581 guest reviews
Certificate of Excellence
 
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Excellent
 
334
Verygood
 
150
Medium
 
68
Poor
 
21
Horrible
 
9
Business Business 145
Couples Couples 170
Family Family 159
Friends getaway Friends getaway 47
Solo travel Solo travel 31
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The Water Tower Inn, BW Premier Collection,Sault Ste. Marie
  • 5
    « Sault Ste Marie's only place to stay »

    Recently our family had to grieve my husbands final days in the ICU of the Sault hospital. Due to an extremely generous arrangement the management has made with the hospital we were able to spend those days at the Water Tower Inn. From the bottom of our hearts we thank you for offering us a safe, clean and extremely comfortable refuge. While most hotels offer a pool and hot tub, the Inn has both indoor and outdoor hot tubs, a great swimming pool, a waterfall pool for children and a sauna. . It was in those that my grandson, too young to comprehend his loss, spent most of his time. That in itself was invaluable. Attached to the Inn is Casey's bar and grill which offers excellant food, drinks and entertainment although we did not spend much time for business or pleasure trip it would be great. So to management and your very friendly kind and compassionate staff, THANK YOU

    3
    « Overcharged on deposit. Crazy »

    Charged me $800 deposit for room for 1 night. Then I waited 3 days to get it back on my card. Ridiculous. Will think twice next time for sure. Room was nice. Room service was good. Just not impressed with the huge deposit.

    5
    « Awesome Hotel! »

    Our ages ranged from 14 to 80 years old, there were 18 in our group and The Water Tower staff impressed every one of us with their pleasant, professional style. The Hotel Lobby is a very comfortable, spacious, attractive setting for group gatherings, the restaurant food is exceptional - and you can buy vouchers to offset the price of breakfast. The rooms are clean &standard and even the smallest requests were dealt with quickly. The Water Tower is very centrally located - and a straight, easy drive from the Airport! Some of our party were delayed but the hotel voluntarily extended their reservations.

    5
    « Outstanding stay »

    The Water Tower Inn was a wonderful place to stay. The staff were friendly and cheerful. The salt water pool, sauna, and outdoor hot tub were outstanding. We slept SO well, and enjoyed wandering through the courtyard and listening to the murmur of the fountain. Will definitely look for a reason to return to the Sault, just so I can stay here!

    5
    « Dr Visit return home »

    On my way home from London Ontario the water tower inn is at a great location and has great restaurants for the traveller. the room was very comfortable had a good rest up for great breakfast ready to be on are way

    4
    « Well kept. Friendly staff. »

    This hotel is certainly not the newest kid on the block but is well maintained and at about the right price point for what you get. They are one only a couple of hotels in the area that allows pets and at an added cost of only 30 bucks it's a great deal if traveling with your furry best friend. There is an indoor pool,whirlpool spa and sauna as well as outdoor whirlpool. All pools are saltwater. Casey's is the restaurant attached to the hotel as well as a Starbucks. There are also plenty of amenities and shopping nearby. Nothing negative to say about this hotel.

    5
    « A quick get a way »

    Room was clean and comfortable, the spa/pool and exercise areas were as well. We enjoyed the variety at the restaurant and felt it was good value for the money. Staff were courteous, and interested in answering questions. Its our pick when staying in Sault Ste. Marie

    5
    « Great place to stay. »

    Have stayed here about three times in the last 6 months. Never disappointed. Great staff, comfy beds and restaurant is great. Very well situated near all major routes. Would recommend to anyone for business or personal.

    1
    « This place sucks »

    Came for a nice evening but very disappointed - pricey and over-rated (darn, too and bad there is no 1/2 star) - outdated - old run down walls, carpets and furniture - too many kids in the pool and hot tub, entire pool area overflowing with people - not so friendly person who checked me in didn't give us a very nice room so I don't like her, and the only nice person was the guy giving out towels at the pool.

    5
    « Clean and comfortable »

    Was here for business. Welcoming front desk, clean and comfortable rooms, sufficient breakfast, attached pub & restaurant with good tunes, good beer, and food. Free parking. Easy to navigate the location. Highly recommended.

  • 5
    « Updated to ULTRA Spa »

    Th2me water tower is an older hotel but still has some of the best amenities in Sault Ste Marie. The pool hot tub and sauna makes it worth the stay alone. It is located to all fast food and businesses such as Walmart Best Buy and Staples. They have a great gym and a fairly good restaurant as well. Happy with my stay!

    5
    « Exceptional service »

    We chose this hotel because of the brand & it didn't disappoint. Great hotel, friendly and efficient staff in all areas we used. We booked our return trip before leaving. The room was clean, the restaurant was so convenient and food was great.

    4
    « Nice place »

    Good stay. Very well located. Friendly people at the front desk. Nice breakfast plan, very affordable and a good option for guests. Gus the shuttle driver is a winner. Looking forward to the next visit.

    4
    « Very nice Hotel »

    If we had time to enjoy what this hotel had to offer I am sure our stay would have been fantastic. However we are just passing through so all we could do is eat an afternoon lunch at the bar and then sleep. The room was very nice but both of us found the bed to be too hard. We were up a lot and we had soar backs and necks in the morning. HOWEVER that is just us and I still highly recommend this hotel especially if you're in town for a few days. Great staff and things to do during your stay.

    5
    « Simply the best »

    We stay at Water Tower inn when we ski . They always do a great job. The staff at Casey's AM staff particularly MARYLYNN and ALEXIS! Very professional and do job well - very personable! Thanks you two! Dave and Sarah B really appreciate you! Food is also VERY good . Healthy and not drowning in grease. Love the Starbucks coffee every morning also . Keep it coming!! We will be back .

    5
    « Casey's Restaurant »

    Had a most wonderful dinner last night. My husband is very picky when it comes to ribs and he could not stop raving! I had the planked salmon and loved it. Our compliments to the chef!!!! The staff was friendly and we were thrilled to meet the owner of the Water Tower as well. He came to greet us as we were leaving.

    1
    « Coffee »

    I went in to get coffee and as I was waiting in line and it wasnt busy and I was on no rush had lots of time to waste, the Barstia Jamie I do believe her name is was awesome. She must have known the person that was in front of me and they were talking. That person step out of my way for her to take my order and I talked to both of the they were super nice. Well the other person was running late and went put in her stuff for her coffee. I had left and gone to sit down when I over heard a manger talk about them. As a manger she should not be talking about customers or empolyees the way she did.

    5
    « Great meal »

    Had great food and great service. The atmosphere here at the inn is nice, makes me feel right at home. Thanks Charlie for being such a great server! I really enjoyed my experience here at the Water Tower Inn.

    4
    « Nice Hotel - minor tweaks needed »

    We stayed there early January just as the pools were being closed for refurbishment so I can't comment on them aside from saying that they looked awesome!. The hotel is nice, clean, and close to commercial areas (not the Station Mall or the Algoma Central Station though). The room (310 I think) was spacious enough and clean. The bathroom was great and the heating system performed nearly silently which was appreciated! I have no issues with the hotel and I would definitely stay there again but...there were no USB ports for charging devices, in 2018 this should be a given, and the beds were double. I don't recall an option for queen when booking and if they exist I apologize but I would think that queen beds should be the norm. I really liked the hotel but would like it even more with these minor tweaks.

    5
    « Very Warm Atmosphere »

    Everything about this hotel is great, from the shuttle driver to the breakfast buffet. The staff are all extremely friendly and they treat you like friends. The hotel feels almost like a small resort and it is nice to just walk around it. The gym is much better than many other hotels I have been to and although the pool was undergoing maintenance, I cannot wait to return to enjoy the heated outdoor pool. I look forward to staying here again.

  • 5
    « Wonderful hotel and great staff! »

    We are travelling with our yellow Labrador and the staff at The Water Tower Inn went above and beyond to be accommodating. First of all, this is a lovely hotel with friendly front desk staff who answered my multiple dog related questions with grace. The room was comfortable, clean, had a dog bowl with dog treats and had a window that opened for fresh air- bonus! Even though it was a cold day out it was nice to get a bit of air in the room. After driving from North Bay we just wanted to stay in to eat. There is a pub that has good reviews and so I asked the front desk staff if we could sit by the fire in the reception area with our dog and order the pub food and we did. Everyone went out of their way to accommodate us- thank you Carrie H(sp?). The pizza is absolutely delicious, the salads very fresh and my husband's burger was perfectly cooked and quite tasty. They had Heineken on tap and all of this in front of a lovely fire - perfect! Tip: Breakfast is $5.00 for a really great buffet. Thank you staff of The Water Tower Inn!

    4
    « The Pub - great staff and good food! »

    Recently we had a family dinner in the Pub at the Water Tower Inn. The staff were friendly and very accommodating and the food was very good- especially the fish and chips as well as the wood fired pizza. We would recommend this as a good choice for reasonably priced food and great hospitality!

    5
    « Best place to stay »

    I have been staying at the Water Tower Inn whenever in Sault Ste. Marie for over 30 years. The quality of the hotel, their service and the availability of services (restaurant, pub) has been consistent. In my opinion it is the best place to stay when in Sault Ste. Marie.

    4
    « Good amenities but awkward location »

    Stayed at this hotel while taking the nearby Agawa Canyon Train tour. All staff was very friendly, knowledgeable and eager to assist promptly. Very good to have use of taxis, since we had no vehicle, to the downtown Sault, as well use of the shuttle bus to the airport. Great convenience having choice of either Casey's restaurant for a full meal, breakfast/lunch/dinner, or the Pub for drinks/light snacks, within the hotel building. Didn't have time to enjoy the pool or hot tub but heard they were wonderful. Only 1 shortcoming which contributed to a not so good sleep - pillows on the bed were very poor. Only after sleeping on them we read a small note in our room stating that we could ask for an upgrade if preferred. The bed was very comfortable though. Hotel is far from downtown Sault which was costly in several taxi trips over two days. Cab fares added significantly to the cost of the hotel.

    4
    « Decent and clean - couple minor issues »

    Stayed here for business for several nights and would return despite a couple issues. Room faced the outdoor hot tub and loud/obscene voices/laughing carried very clearly to upper room area. Thank goodness it closes at 10pm. Window in the room, despite being closed, was very drafty with almost a cold breeze coming through ( along with the yelling from the hottub)..on the last night, the room heater decided to vibrate like a jack hammer and blow cold air at 02:00am..ended up turning it off. Room itself was clean and nicely decorated; nice bathroom, comfy beds.Would be a nice touch with a heavier duvet to go along with the thin white sheets on the bed during the colder months. A covered roof area at the east entrance would be nice during rainy days and nights when you are trying to bring suitcases in etc. Hotel is very convenient to amenities, shopping, restaurants within walking distance.Nice lobby with warm fireplace going. All in all, decent enough.

    5
    « Wow »

    Traveling with pets, there was a sudden scrabble as we entered the room. Both dogs spotted the water dish and the 3 dog biscuits at the same instant. Nice touch. The room was great with a side entrance nearby. For other non pet travellers the amenities make this place a nice resort. Just a nine iron away from hwy 17 and right across from Tim's.... it doesn't get better than this! We'll be back.

    5
    « Lovely hotel with a beautiful entrance hall!! »

    This hotel has a huge entrance way that captures the eye when entering the building. The staff were quick to help so check in and out was a breeze. The rooms were nice and clean and there is a restaurant attached to the hotel so that you do not have to leave the building once you have checked in. This is so nice if you are tired after putting in a long day's drive. This restaurant is also available for breakfast the next morning.

    5
    « Amazing hotel »

    Great hotel. Beautiful hot tubs and great staff. Really recommend this place. Has a Starbucks and 2 other restaurants ! Great price rooms feels like a resort !lots to do in the area restaurants,movies,casinos

    4
    « Nice »

    Only stayed one night as we were headed elsewhere and had to stop before running out of hours. Nice place. Nice restaurant with a complimentary breakfast buffet before 10:00 AM. Nice rooms with comfortable bed and nice amnesties. Wifi was pretty good as well. Across the street from Walmart if you need anything and several fast food restaurants also. Didn't indulge in the pool or hot tub but this is a nice place.

    5
    « Relax a little! »

    I said it before and I'll say it again, the staff at the Inn is the best! I stay at the Water Tower quite frequently and can always expect to be well taken care of. The rooms are very nice especially the Suite's. There's always something happening in the Pub like live bands covering different genres if your looking for something to do at night. The Pub also has a huge selection of beers to choose from, the Superior 55 is a favorite of mine. The breakfast brunch is very tasty and pairs well with a coffee from Starbucks. You do get a voucher for the breakfast brunch.

  • 4
    « Great stop over Hotel »

    Excellent reception! Nice outside hot tub! Close to many restaurants. Clean & hospital hotel staff Ok breakfast included! Would surely return on a future stop over. In house bar with live entertainment is also pretty cool!

    5
    « One Night Stay »

    The Water Tower Inn was easy to find, and executive room was comfortable (king bed) with all the conveniences. Now part of Best Western Premier Collection, so you can get points too. Parking is free, onsite restaurant (Casey's) and hotel bar with entertainment.

    5
    « Great Place, was met by the best employee. »

    Great place, great staff and the hotel was exceptionally clean. Had breakfast and dinner in the restaurant and the staff was great. This was the only Best Western hotel that offered me my options based on my point status.

    2
    « Disappointing »

    Overpriced!! Not even Kleenex in the room! Arrogant front desk personnel. You can find better appointed and beautifully decorated rooms and friendly staff, with a full hot breakfast for less money down the street at Quattro ... they will not disappoint you.

    4
    « Not to miss the outdoor whirlpool »

    The room was clean and the bed were comfortable. These were considered standard for a big hotel chain. The highlight for our stay, was the use of the pool facilities. We arrived a bit late in the evening but managed to get ready for the pools before they were closed. The experience of using the outdoor whirlpool was great especially when we emerged ourselves into the hot water in a cold Autumn night. One should, of course, not to expect that it resembles the experience of a Japanese hot spring.

    4
    « Big Chain Hotel with Nice People »

    It was just fine as we weren't spending much time in our rooms although they were very clean and comfortable. The buffet breakfast was cheap at $5 but not very classy or attractively presented. It's on a commercial strip and not near the downtown shops or waterfront so its necessary to drive to get to more interesting places. Pros and cons but it served our purposes for a couple of nights.

    5
    « Great place to stay »

    We have stayed at this hotel many times....generally once a year when travelling back from Banff, AB to Brighton, ON. The rooms are great and beds very comfortable. We always have a great dinner here followed by breakfast before we leave early in the morning for our final leg of our trip home. We highly recommend The Water Tower Inn.

    4
    « Water Tower inn »

    We had a really good 3 day package deal. The hotel is spotless, pools nice and staff excellent. Restaurant staff Alexia is a gem. She Calmly but quickly manages all tables almost on her own. We watched as one other waitress staff seemed to disappear constantly. All the while this other one had the morning rush under control. We saw her name on a plaque for employee of the month. I hope everyone there is aware and appreciates this gal. Multi tasking efficient , mannerly staff is hard to find. The food was really good too.

    2
    « Nice hotel »

    The hotel itself is very nice, Plenty to do at the facility without leaving. What I did not like was the Shuttle service to Airport was not 24/7, and there is a fee. Even thou on Expedia, Obritz say they are 24 /7 they stop at midnight and do not start till 6:00am. So if your flight is international at 6:00 am you need to cab it. The front desk person, says well thats not are fault. FYI if a customer is not happy, you do what you can to make them happy. Will I stay again doubtful.

    4
    « good start to a 10,000 km road trip »

    This hotel was our first stop on our trip to Vancouver B.C. It was clean, staff were helpful. They Had a Casey Restaurant on site which was a bonus as we had travelled for a lot of hours The front desk staff were very helpful and friendly..however I did not enjoy that they spoke in their own language as part of an inquiry..I am related to emigrants and the rule has always been to try and not revert back to the mother tongue when speaking with those who do not understand...in respect if even one finds it necessary it is appreciated when they apologie for the action

  • 5
    « Weekend at the Soo »

    After a 5 hour drive in the rain, I was warmly greeted at check in and in no time I was in my room with my feet up enjoying the fast wi fi. A bit later, we were in the lounge for a salad and nachos with a cool beverage and listening to live music. Nice end to a long day.

    5
    « Best Western The Water Tower Inn, BW Premier Collection, Sault Ste. Marie, Ontario »

    Great place to start the Circle Tour of Lake Superior. The hotel was clean and comfortable. The bar staff gets two thumbs up. Pizza was the best I've had in the Sault. I would go there just for pizza.

    5
    « Wonderful nights skeep »

    Great hotel! I liked the service, front desk is 24/7. Room was clean and bed comfortable. Caseys restaurant on site. Conference rooms were clean and modern. Overall nice place to stay. Great place to host an event.

    4
    « Resort for the price of a room »

    This Winter Tower Inn is located in the central part of town and within walking distances to shopping, restaurants and LCBO.. We spent two nights on the 12 and 13th of September, 2017 in Room #207. The room had two queen size beds, very comfortable, clean and spacious, with complimentary Coffee/Tea and a small fridge. The gym is better than some of the hotels I have visited in the past. There is also a restaurant and Sports bar on the premises. The portions are fair and the prices reasonable. Service was good and prompt. The Inn puts on some entertainment on certain nights of the week, as well. They have an attractive looking swimming pool. which is quite appealing to have a dip, i.e. if you have the time to indulge in this form of relaxation. We found the staff to be friendly and helpful.

    4
    « Nice Place! »

    Stayed here on my way passing through Sault Ste. Marie, and it was a very pleasant visit. Friendly staff, good location, and reasonable price. There is a Caseys restaurant attached, as well as a bar. Nice pool, clean rooms, and a central location if you are just passing through. Will stay again.

    4
    « Nice hotel right on the highway. »

    Easy check in and check out. Staff were friendly enough, room was spacious and the bed was magnificent. It has a Caseys restaurant attached to it where we ate dinner and breakfast. I normally don't eat at Caseys as I don't particularly like pub food but I was too tired to drive anywhere else. The highlight of the hotel is the pool and the indoor and outdoor hot tubs. Nice treat after a long day on the road.

    5
    « Really enjoyed our stay at Water Tower inn »

    The rooms were very clean and pleasant as we're all the services. The 3 day package they offer was nicely priced and staying here kept us central to most things. The beds were super comfortable and although we leave our pets home we were really happy to see it was pet friendly.

    5
    « ATTENTIVE SERVICE »

    We arrived at hotel with a bus tour. our luggage was promptly taken to our rooms. We were pleased that the entire staff were at front door to greet us. The rooms were great wonderful comfortable beds. We enjoyed two nights here and not a complaint

    3
    « not the "best" »

    I chose it only because I should receive points. I should have, could have stayed much closer to the Algoma Train Station at another hotel. As a Best Western member I had hoped for an upgrade. I booked this trip over 3 months in advance. The room wasn't quite what I expected, the colour palette was disappointing and not at all pleasing. I did however like the view of the tower that changes colour at night. The room needs to have a printed television channel guide so one knows what channels are what instead of having to constantly revert to the menu and memorize them. I have no idea why my bath towel wasn't replaced, the bath mat was. I travel a lot and know that when a towel is in or on the tub (not hung up) it means change it. The pillows were too soft. Usually hotels will supply a medium, soft & hard so a person can pick from them. The air vent in the bathroom needs a good vacuuming. As an asthmatic, I notice these things. Although appreciated, there was only one robe in the closet, good thing I was a lone traveller. The free buffet breakfast was pretty good actually. A bus was always parked behind my vehicle, perhaps they could wait at another entrance ? Cigarette stink right outside the lobby is very, very off putting. The south elevator on the 4th floor down light doesn't work and I believe the elevator only arrived if you pushed to go up. No free newspapers, neither local or national like other BW's. Close to highway #17.

    5
    « Very pleasant stay at the Water Tower Inn »

    We very much enjoyed our stay at the Water Tower Inn. The staff were very pleasant and responsive to any requests, and the king room was very comfortable. The hotel location was excellent, close to the highway and many restaurants and shopping. We also enjoyed the Pub, restaurant, and room service.

  • 5
    « Outstanding place to stay »

    I would stay here again in a second, the staff were so friendly and helpful, the location was incredible making that trip through Northern Ontario even that much better. Breakfast options were awesome food was very good, only wish I was staying longer on this trip, highly recommend this hotel.

    3
    « Great location next to main roads »

    Great location next to the intersection of Hwy 17. This is an older property. Public areas and rooms are well-mainted but bit old fashioned. Quiet rooms. Hotel has a pool, tubs and a restaurant. Friendly staff.

    3
    « It's okay... »

    We arrived at the hotel late at night, front desk staff were busy assisting a few customers. When it was my turn to check in, I feel like the staff was too tired and couldn't even do the usual pleasantries. If you guys collect points, you need to remind them to add it, as well as to ask for breakfast voucher (for certain level of member), wifi password. Otherwise, the room is clean and comfortable with great amenities.

    4
    « Great stay! »

    We really enjoyed the pool and hot tub. The breakfast was reasonably priced and the waitress even got me a tea to take with me when we left. The room was clean and comfortable. I would recommend this hotel.

    4
    « Great »

    Rooms are very clean , great staff . The pool area is a very great spot to either relax or just have a good time with family , you cant go wrong with the choice of a hot tub indoors or outdoors along with two pools and a sauna , my kids love it . We look forward to going back

    5
    « Nice Place to Stay »

    The Staff was Very Friendly & Helpful The Room was a little small but very clean & Décor was good. The Bed was comfortable. Breakfast was very good and there was lots of it however they didn't let you have a sausage if you had the Buffet but displayed it anyway. The Bar was nice and had food as well if you didn't want to sit for a full meal

    5
    « Great stay! »

    Super comfortable bed. Bathroom had chic modern amenities. Good pillows. Plenty of free parking. Pool area was very nice. Friendly staff. Peppermint shampoo and conditioner was delightful. Would stay here anytime.

    4
    « Circle Tour »

    Very nice hotel with all the amenities. Especially enjoyed the outdoor hot tub and Starbucks. Breakfast is not included unless you are at a certain level of membership. There is no sign outside that indicates that it is a Best Western Hotel.

    5
    « Staying at the Water Tower Inn. »

    We enjoyed a very pleasant stay at the Water Tower. The outdoor hot tub was very relaxing, the sauna and swimming pool were refreshing, overall cleanliness and appearance was well above average. The only small drawback was a poor view toward the back of the hotel on a derelict business. Thanks for a great stay.

    3
    « You have to ask »

    Many of the periphery amenities are quite attractive here. Multiple pools, court yard, fountains, Casey's restaurant connected to the lobby. The rooms however are quite average. Not particularly well equipped and the beds were marginally comfortable. What stood out for me though was the lack of information from the staff. At a recent stay at another Best Western, our rewards account was automatically updated when we checked in. After our check-in here, I went back to the front desk to ask about it and found that it had not been done and would not have if I hadn't asked. Also, there was no mention made of a complimentary breakfast upon check-in but my later inquiry uncovered that there was, so if I hadn't asked, we would have never known. The breakfast system was a little different as well. Rather than the self serve breakfast buffet one usually finds at a Best Western, it was served in the restaurant. We were very unsure of how this system worked and it took a while before our standing around looking lost elicited some help. As well, when we were finished we were surprised when a bill for the breakfast was dropped off at our table with no further comment. Again I had to ask in order to find out that we didn't need to pay the bill. A little more communication please!

  • 5
    « Great amenities and great location! »

    I was traveling for business, so I did not have an opportunity to experience all of the amenities. The pool and restaurant both look fantastic. The hotel was clean comfortable and all of the staff that I dealt with were very pleasant and friendly. I will definitely go back again and bring my family!

    4
    « Great place to stop »

    Got a good price on TripAdvisor, room was fine, beds comfy and fast wi-fi. 2 choices for food and a lounge make for a good place to stop when travelling by motorcycle. Would absolutely stay here again.

    4
    « Very Good Pet Friendly Inn »

    Nice clean rooms, good linens and bedding. Good air quality and no pet smells. Pillows could be better. Good shower and tub. No Microwave. Small fridge without freezer. Lots of towels. Perfect location for travelers to Hwy 17. Good rates.

    2
    « Would stay elsewhere if passing through. »

    I stopped at the Watertower for the night on my month vacation. My room was clean, and my server in the restaurant was great. Unfortunately the environment was less than to be desired when eating late. We were tired and just wanted a quiet dinner when we heard swears from the kitchen and a ladies voice yelled out some profanity about chicken. I don't want to repeat it but I feel that in a such a nice hotel I would have a expected a more professional behavior.

    5
    « Stop in the Soo »

    This hotel is Best Western Premiere. This is the best hotel we've have had the pleasure to stay in seven weeks. Not to mention just the multiple pools and spa. Many areas to sit and relax . They have live music in pub and several places to eat. The staff are all trained to a level not even matched by Delta which was the hotel ee stayed in last time in the Soo. Delta was exceptional but the whole package here is better. The prices are very reasonable.The scenery around is not great but close to the city center .

    5
    « He forgot my knife and straw »

    Great stay at the water tower, but I ordered room service and as the title states. So he said he would be right back but he came back with his cart which tells me he did other deliveries instead of finishing my delivery first. I ate my steak and sawed at it with the butter knife to eat it and could drink my pop till i got a straw. He was 20 minutes getting my steak and straw. For a $54 one person meal, I expected better and the kid got hit $7 tip before telling me he forgot the straw and knife. Everything else was dandy though.

    4
    « Altima Water Tower Inn »

    We loved this hotel, although we only stayed for one night. The room was nice, clean, hotel grounds were lovely, great place for breakfast,too. It's not too far from the St.Mary's River and the Locks. We love to walk along the River. We would definitely stay here again!

    3
    « Leaking Toilet flapper made toilet flush all night »

    The hotel was fine, I would stay there again, but the leaking toilet flapper caused the toilet to flush all night, and in all fairness, I did not report it until we checked out in the morning, as I figured it wouldn't get fixed throughout the night. The room was fine, the breakfast was fine. We had the buffet. We were only there for an overnight, between Thunder Bay and Oshawa, so it did us just fine.

    5
    « Top notch facility »

    This is clearly a premier property on the Canada side of Sault Sainte Marie, which is safe and easy access to many night life activities. It is a bit of a distance from the USA crossing and you need to check your directions for driving and other activities if you are unfamiliar with the area and thoroughfares!

    4
    « Stopover »

    A stopover on way home after a long trip. Hotel was very nice, clean and rooms were above average. Did not use the pool area as we arrived late but checkin was without problem, parking secure and rooms very nice. Ate at the restaurant at the hotel and it was just fair, would not recommend for price. To many good alternatives near by but it was late and we were tired.

  • 5
    « Love this place »

    Highly recommend staying at this hotel.... it's lovely... comfy beds and pillows..... salt water pool and outdoor hot tub was great.....the friendly staff were so knowledgable and helpful....the restaurant attached to hotel was delicious and reasonably priced....

    5
    « Great place to stay. »

    We were in town for a 50th wedding anniversary. We chose to stay at the Algoma Water Tower Inn as that is where the festivities were taking place over the weekend. The room we got was very spacious and came equipped with two double beds; Wi-Fi; AC; small fridge and microwave. There was also a small table with chairs and a tub chair located in the corner. Room was exactly what we required for our three night stay. The hotel comes equipped with swimming pools, hot tubs and exercise room. There is also a restaurant and a bar in the lobby area.

    4
    « Very accomodating. »

    Rolled in around 2:30am with two sleeping kids after a longer than expected road trip. Received a discounted rate due to our late check-in as well as four passes for breakfast. Didn't use any amenities as we left first thing in the morning but looked like a great spot...outdoor hot tub would be great in the winter (assuming its open).

    5
    « A Tremendous Place to Stay »

    This was one of our favorite hotels that my husband and I stayed at during our vacation. The front desk was friendly and courteous. The rooms were spacious and clean. It's located in a safe, clean area near many activities. The only complaint we had was we never got any service at our breakfast and no compensation for our inconvenience.

    5
    « amazement at the front desk »

    once upon a time , i stayed at the water tower inn. i was NOT looking forward to it . i had heard that the carpets were swirly patterns and the pillows were subpar. i stay a lot of places all over the main belt in canada from vancouver to PEI. then i walked into the water tower, this sassy little critter with curly brown hair working the front desk, greeted me with a smile and a solid " hey , how is your day?" doesn't seem like much , however , driving the long hours i have, her asking me how my day was, was day-maker. She continued with her infectious attitude booking into my room . great experience overall. BUT WAIT! it gets better!!! after settling into my room with ABOVE par pillows , i ventured down to the lobby where the wonderful front desk attendant , whose name was Carly , sent me in the way of the pub to hear " the josh norling trio". MY GOD! that was a time. we enjoyed dinner at the pub and chatted with carly before we retreated to our rooms. she gave us a solid break down on the "goings ons " of sault ste marie. she encouraged us to hit the mill market , as well as checking out the beautiful nature at hiawatha.. also can we talk about farmer bob ?? GEM! long story short , we were sleeping over night and leaving asap, but she convinced us that theres more to sault ste marie. and now were coming back in september to check out the tour train and the colours ! not to mention whisky bar she raves about with live bands !! your carpets are swirly , but your staff is friendly 9/10 - will be back.

    5
    « Great Reception »

    Have to mention what a wonderful welcome we received upon arriving at the Water Tower. Carly T was warm, friendly and genuinely happy to make our stay as happy as possible. Travelling to BC DEBORAH AND STEPH

    4
    « Need a remodel »

    Everything was great, the staff, the location, the pool and hot tub. The drawback is the room smelled of old smoke, despite the no-smoking policy at the hotel. Which leads me to believe they have not completed a renovation since ending beginning their smoking policy. The smell knocks you back when entering the room. At least the room we stayed in. Would be a great hotel once renovated. Will probably not stay here again unless we see they have renovated.

    2
    « Continental Breakfast »

    Epic Fail... get there early because it will not be replenished. I waited 15 minutes to be advised that it will not be replenished and had to choose another option in which I had to pay extra. The customer in front of me became very frustrated and asked for the Manager - it became extremely uncomfortable while waiting with my daughter we choose to leave and get breakfast elsewhere. Also, there is rarely someone working at the pool - it is best to remember to bring down your hotel room towel. Overall it is a great hotel - just don't expect a contenental breakfast or towels at the pool!

    5
    « great place »

    the hotel was clean and in a great location,great pool area and the restaurant is good.i liked the pub.room was clean and the staff was very nice.i would recommend this hotel.the parking is good.the food is very good quality.

    5
    « Great hotel-fantastic staff »

    My family and I were just passing through Sault Ste-Marie and had the greatest stay in this hotel!!! We were received by an extremely welcoming and understanding clerk and the next morning Michael even went to the kitchen to fill up our water bottles!!!! The woman at Casey's did everything in her power to make my fatigued daughter's breakfast pleasurable!!! The kids had a great time in the pools!!! Everyone went over and above to make our stay most enjoyable!!! Would highly recommend for families!!!!

  • 4
    « Nice Hotel »

    A very nice hotel. Other than being listed online as a Best Western you would not realize it was one until you ask. The actual name is Algoma Water Tower inn. It recently became BW The Water Tower Inn as a premier collection. I would recommend this hotel.

    4
    « Great Location for Travellers »

    Price Reasonable - Hotel very clean - Comfortable mattress - Room & bathroom very clean. Comfortable bed - Decent breakfast. Plenty of restaurants in the vicinity - Grocery store nearby. Good value for the cost. Above all, located in a great location for travellers. Hotel is right on the highway yet room is quiet. Had a great sleep after a long day drive and to be ready for another long day drive next day..

    5
    « Great vacation spot »

    Fantastic hotel with an excellent restaurant and bar area, the pool and 2 hot tubs were great and the sauna was nice and hot. We initially booked 1 night but liked it so much stayed a 2nd night. Very helpful and knowledgable staff. Can not think of anything negative.

    4
    « Good place to stay. »

    Stayed here 2 nights for work. It was quiet, clean and friendly. I would stay here again The restaraunt opened at 6:30 am for breakfast. That left me a little tight for time as my workday usually starts earlier than this. A 6 am start for breakfast would be preferrable.

    5
    « Well Worth a day »

    We drove from Eau de Claire in Wisconsin to get here, as we figured after an 9 hour drive, someplace with a pool and a sauna would be relaxing. Over the top service, Pizza was good, Molson was cold. Would absolutely recommend to anyone visiting, exp from the states. Plus, Mike D was hilarious. :) Cheers!

    5
    « everything is there »

    a bit older, (they were repainting when we were there), but thoroughly enjoyed and would stay again as well as recommend. There is a salt water pool. Definitely not your typical pool area found in most places, but more resortish. There is a Pub (16 beers on tap), and Caseys restaurant/bar and grill, all connected so no need to go anywhere. We had dinner there 2 nights as well as breakfast. food was reasonably priced, presented nicely and very good. Music several nights a week. Staff are so helpful and friendly. We willcstay here again when in the Sault.

    5
    « It was nice to find that the hotel retained its unique charm although it of course was nicely updated. »

    It was a quick 1 day shopping trip and although we were 4 in a double room the generous size of the room accommodated us quite nicely. We dined in house, used the pool and enjoyed ourselves. Staff was very welcoming. An excellent breakfast the next morning as well!

    5
    « Great Hotel »

    This was a great find! Love the pools, the Starbucks!, the location and the restaurant. The room was clean and comfortable and most of all it was quiet!!! Central location lots of fast food options across the street. The pools were never busy, well maintained, lots of towels.

    5
    « Very nice hotel »

    Stayed one night on the way home from Toronto. Needed to find a place with parking for an oversized truck. It has easy access for parking. Had supper in the pub and enjoyed listening to the live music. There is an indoor pool and hot tub as well as an outdoor hot tub. Room was really nice, bed very comfortable. Lots of options for breakfast in the morning in the restaurant. Was impressed to see people being allowed in the pool early in the morning.

    5
    « amazing place. »

    i stayed well on business. all the staff was exceptional. the front desk went above and beyond to make my 3 night stay great. the employees that realy stand out to me though are Tim at the front desk and Mars at the pub. i had a chance to have a a couple good conversations with them. i was in a king sized room on the 5th floor, it was well layed out and the bathroom looked like it had just been redone. The BED thou....... amazing, much better then almost every hotel i have stayed at before. i strongly recommend this hotel if you are in the Soo area.

  • 3
    « Good location »

    First time staying here. We got to our room to find it full of dust, as they were painting and sanding the hallways. We asked to switch to another room and they were very accommodating and apologetic. Bathroom was a little tight but overall a decent room. Restaraunt was very good.

    4
    « Family time »

    We had a lovely time at the Water Tower Inn - clean rooms, friendly check in, great restaurant. Everything was great except on check out. I hadn't checked out but when I returned to my room from an errand at 10:30 a.m. (check out is 12:00) I found the chambermaid had packed my stuff and was almost finished cleaning the room. Although the cleaner aplolgized it really left me feeling unsettled. I was in the Sault for medical reasons and was suprised to have a "tourism tax" added to my bill. I asked that it be removed but was told that wasn't possible. Shame on you Sault Ste Marie for guaging visitors who spend money in your city. I wrote to both Sault Ste Marie Tourism and the Water Tower Inn and neither has responded except Sault Tourism who said they'd get back to me but have not.

    5
    « My stay at the Algoma Water Tower Inn & Suites »

    Frankly an excellent place to stay; a good location in the city. Very good restaurant, very good bar (with entertainment). Service in both places plus the inhouse Starbucks was excellent. Staff were professional, caring and clearly wanted to do well.

    4
    « Excellent Service & Food »

    Stopped in for a quick dinner but had a great pizza ! Very delicious and perfectly cooked. My server Dana B was an excellent waitress, very sweet and prompt with my order. I certainly will be back for the great customer service !

    5
    « Nice hotel »

    This was quite a fancy hotel but the staff were excellent. The room was comfortable and the bed was very comfortable. The pool and hot tub were nice. We ate in the restaurant which was also very good.

    5
    « Relaxing stay »

    We booked this hotel for just one night as a quick little escape from reality during the busy work week shuffle! We made the point to rent the room with the jetted tub, which was amazing. We made use of the pools and hottubs as well which added to the relaxation of the night. We made our way down to the pub for something to eat, and service was great! I would definitely stay here again.

    5
    « It's Awesome at the INN »

    Always very clean with super staff. Indoor and outdoor hot tub is well maintained. Beautiful to stay in the winter! The 'NEW' pub menu is a great improvement with more selection. Don't forget to enjoy the 'Kronuts' for desert in the restaurant!!

    4
    « A warm welcome and comfortable stay »

    This is the second time we have stayed and I was impressed that they welcomed us with a little package of goodies and a hand-written welcome back note! The room, indoor pool, sauna, outdoor whirlpool, and in-house Starbucks and Casey's restaurants all make for a great place to hang out and relax.

    5
    « Great accommodations! »

    Great location. Clean hotel. Good amenities. Nice having the restaurant and a pub conveniently located. Lovely room for a great price. Wonderful hot tubs and pool. Fitness room open 24 hours. Staff helpful and knowledgeable.

    1
    « what a terrible hotel »

    My husband and I booked a room for my 50th birthday. Heard from friends in Canada that they have a nice pool. I spoke with the reservations clerk who assured me that We would have a lovely room with a hot tub for 2. When we arrived, the rate was 189 per night, plus 50 per night in incidentals. We went to the room, it was smaller than our bedroom at home and a total dump. Hot tub was a bathtub with jets in the bathroom. In addition, they rent their pool out to the general public and there was a birthday party going on in the pool area with 50 screaming kids. Terrific way to spend 50th birthday. We left, got a refund, and went across the street to the Quattro, which is a much nicer hotel, with better rates. don't waste your time or money on this hotel.

  • 5
    « Good For A Family Getaway »

    I love this place! It's a very good family getaway. They have three pools in their hotel. One outdoors, two indoors (one is for children) and a hot tub! The rooms are amazing too. All in all, it's a family friendly hotel that will make the whole family enjoy themselves!

    4
    « Trip to SSM »

    Nice hotel and services.The location is on the outskirts of the city but like many places the new growth is in the outskirts. Lots of good shopping and restaurants close by. Lots of parking and good access to major travel routes.

    5
    « Love the pub »

    Service is great!! My waitress Carly recommended some great beers and paired it with a delicious fish and chips couldn't be happier Anyone coming into town or a local looking for great food and music look to this joint to do it all for you Thanks to the staff and Carly for this great experience!!!!

    5
    « Family Business »

    This is a nice clean and caring place. When I booked my stay they found out the reason for the stay and changed the rate of my room. They have pet friendly rooms. There is a aquatic centre a gym Casey's restaurant and the Pub Lounge as well as several other restaurants in the area. This is the second time I have stayed here and I will stay here again

    4
    « Clean and comfortable »

    Friendly Staff at this reasonably priced and clean Hotel in SSM. The internet is fast, the rooms spacious and clean. The restaurant is certainly nicer than in the bigger chain hotels at a similar price and the people working there make a real difference. if you are keen on extra services pool and spa make a difference

    3
    « Average stay »

    We chose this hotel as we have stayed before and enjoy the pool, sauna, and outdoor whirlpool. The outdoor whirlpool was not working properly one evening which was a big disappointment. The pool can get over run with kids. Also, the pool area offers memberships to the community, so can be busy. Don't expect that only hotel goers will be using the facilities. Also, this hotel books many large groups (youth skiers, etc.) that take over the hotel (pool, running halls, noisy in rooms, etc). They say the pool is salt water, but I smelled of chlorine even after showering. It could be that the whirlpool is not salt water. They should post a sign in the halls and elevators "no running in the halls" as this goes on all day and evening. I saw parents encouraging it, even after I let 2 moms know this disturbed my morning sleep. They didn't seem to care, so this is probably common practice in the hotel. It should be reinforced at check in or in documentation in the room that this is not tolerated and security should be checking the floors. Like I said, this goes on all day - small kids and older kids. For this reason, I will be booking another hotel during my next stay in Sault Ste. Marie. I had family staying at The Quality Inn and did not experience these noise issues.

 

Getting to the hotel ...

All directions
·From: Sudbury, Ontario. Get on Trans-Canada Hwy/ON-17 from Lasalle Boulevard/Regional Road 71, Big Nickel Mine Drive/Regional Road 34 and Greater Sudbury Regional Road 55. Follow Trans-Canada Highway/ON-17 to Trunk Road in Sault Ste. Marie and turn right. Follow Trunk Rd. to Black Rd. and turn right. Turn left onto Second Line. Algoma's Water Tower Inn & Suites, BW Premier Collection is just before the third traffic light, on left. ·From: Sault Ste Marie, MI Get on I-75 N from E Easterday Avenue. Follow Sault Ste Marie International Bridge to Huron Street in Sault Ste. Marie, Canada. Route has tolls. Continue on Huron Street to Carmen's Way. Turn right on Second Line E/ON-550 E to Great Nor...

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