The Water Tower Inn, BW Premier Collection Hotel, Sault Ste. Marie

Room was great. Bathroom was tiny. Breakfast was terrible. Teacup size bowls for cereal. Bacon soggy and eggs cold and dead end of the pan Dinner at the restaurant was delicious. Server was terribly slow and painfully forgetful. How did this place get to be a Premier?

Timothy J, Innkeeper at The Water Tower Inn, BW Premier Collection, responded to this review
2joy, thank you very much for providing feedback on your recent visit to The Inn. We always appreciate hearing from our guests including places of improvement. Sorry to hear, breakfast did not meet your expectations as your comments have been noted and will be reviewed. We hope to have another opportunity to host you again when your future travel plans include Sault Ste. Marie.

This is a lovely Inn. The entire hotel is clean and welcoming. Staff is friendly and helpful. Location great. The Inn offers a free breakfast and if you miss it there is a $5.00 coupon towards breakfast at the pub/ grill. Definitely would stay again!!

Timothy J, Innkeeper at The Water Tower Inn, BW Premier Collection, responded to this review
Fluffy1945, we truly enjoyed and loved your review on The Inn. Thank you for the kind words on the details of your accommodations and amenities along with services provided by the staff. We hope to see you again to create more memorable Inn experiences for you.

I wish this place was better advertised! We stayed downtown at the Quality Inn thinking, by the waterfront is better. The Pub at the Water Tower Inn was great! Our server, Charlie was very welcoming and made sure we were always attended to!!! The live band was a bonus!!! If you are visiting the Soo, at least visit the Water Tower Inn for the pub and the live band!

Timothy J, Innkeeper at The Water Tower Inn, BW Premier Collection, responded to this review
Monsieuramar, we appreciate the time you have taken to share your Inn experiences with the Tripadvisor community. Fantastic news, you had a great time with the live music of The Pub as well as enjoying fine Northern hospitality by conversing with Charlie-one of many dedicated Inn staff members. Once again, thank you for the awesome rating and we looking forward to hosting you again.

Wonderful hotel and restaurant. Pool and hot tub areas very clean and inviting. The outdoor hot tub was quiet and clean. Only downfall was our King bed. We sank in the middle and it was unstable with too much movement when you tried to change your position. Not comfortable at all. If you have aches and pains insure you request a firm bed. We were exhausted after a 10 hour drive and needed a good sleep. Next time maybe.

Timothy J, Innkeeper at The Water Tower Inn, BW Premier Collection, responded to this review
Tammy, thank you for taking the time to share feedback with us. We truly appreciate the kind words on our restaurant facility along with our popular outdoor hot tub. Sorry to hear about your sleep on the king bed as we hope to see you again so that we may offer you an upgrade in order to experience one of many different bed types we have to offer.. We would love another opportunity to host you whenever your travel plans include Sault Ste. Marie.

Nice place to spend a few days. Needs improvement in wifi, as we were kicked off constantly. Chemicals in pool extremely high. Hot tub fabulous Had to exchange room key x 5 times , locked out of room. Staff were very friendly.

Timothy J, Innkeeper at The Water Tower Inn, BW Premier Collection, responded to this review
Vicki, thank you for sharing your experience with us during your last visit. We always appreciate feedback including places of improvement. We have definitely noted your comments and will certainly use your feedback as we continually strive to improve our on-property experience. We would love to host you again whenever your travels plans brings you back to Northern Ontario.

We had a good stop here on our way to Thunder Bay. Very clean and close to the highway. Staff were very nice. The beds in the room were firm. Also loved relaxing in the pools and hot tubs, but chlorine levels were high, needed a good rinse after. Close to a lot of restaurants, Metro, gas.

Timothy J, Innkeeper at The Water Tower Inn, BW Premier Collection, responded to this review
Kiefer75, we thank you for the words of kindness and detail with your tripadvisor review. We are so happy our location, services and accommodations exceeded your expectations. Our hotel is a very popular stop for travellers to and from Thunder Bay as we are conveniently located off Highway 17 North. Thank you for staying with us and we hope you choose us again.

We stayed at this Best Western on our last night of a 25 day trip from Niagara Falls, Ontario to Victoria BC and back, by car. This was definitely my favourite hotel, due to the wonderful and relaxing outdoor hot tub. It is set in an area with a fountain, flowers and bushes, and a tranquil atmosphere. The water was crystal clear and just the right temperature. The room was also lovely, with clean comfy sheets and pillows (I hate the flat pancakes at some hotels!). Thank you!

Excellent suites, lots of space for the family to stretch out. Enjoyed the pool so much we booked a second night. Staff were helpful and accommodating, especially since we had to move rooms booking our second night last minute. They set aside a room for our second night and made it very easy to move from one to the other. Room service was fast and friendly. Only one hiccup - our server forgot cutlery with our breakfast delivery. No big is, since we had some of our own.

Timothy J, Innkeeper at The Water Tower Inn, BW Premier Collection, responded to this review
Mrsfalcon2016, we love your review and thank you for sharing such kind words on your recent stay especially on staff.. We are very pleased your accommodations, services and amenities exceeded your expectations so much that you stayed an extra night with us. We appreciate your rating and feedback - look forward to seeing you again in the future.

Grandkids and adults had a ball at the outdoor hot tub and the inside hot tub and pool. Room was fully serviced and great staff at reception and housecleaning. Wonderful value for our dollar. Delicious fresh cut up cinnamon buns at the check out desk . Yum. Thank you and we will come again.

Timothy J, Innkeeper at The Water Tower Inn, BW Premier Collection, responded to this review
We love your review Angie - we really appreciate your wonderful feedback on your recent Inn experience. Sounds like your family enjoyed one of our most popular amenity -the outdoor hot tub where you can enjoy the refreshing Northern Ontario air and scenery. We love to host you again whenever your travels brings you to Sault Ste. Marie.

they put us in room 117 with pool and spa outside our window . could not open curtains because people would look at us , it was noisy all day and night till 10 pm when they closed that area .went to sleep and at 11:30 pm a group of people were laughing and yelling in the spa area.i banged on the window and they took off. i told a worker about it . the so called buffet was a joke . they had only scrambled eggs and bacon and home fries . no juices at all or pancakes ,hot water for tea was only warm . my friend told me there was no juice and waitress budded in in our conversation and got real defensive. hotel never even apoligized for the noise . not a good stay for my first time there . remember to avoid this room .

Timothy J, Innkeeper at The Water Tower Inn, BW Premier Collection, responded to this review
Albert, we value and appreciate all comments from our guests and thank you for taking the time to share. Our apologies that your stay did not meet your expectations. Your comments have been noted and will be used for further evaluation as we work on improving our on-property experience as every detail matters. We hope you provide us another opportunity to share The Inn experience with you next time.

Easy to check in and check out, modest price and great rooms. The stuff is so friendly and courtesy was nice, I was expecting nothing less from a best western chain of hotels. Rooms were clean, bathroom were spotless, the size of the rooms are big enough for a family.

Staff was friendly and room was incredibly clean and nice. It was awesome having separate air conditioning for the living area and the bedroom. Pool area was huge and very well kept. Although, the pool was on the cold side.

We stayed 2 different nights at the Water Tower Inn in Sault Ste. Marie, and both times were excellent. We were greeted in very friendly way, our check inn was flawless, and the room was everything we could ask for. On the return trip we were looking forward to our room, and were very surprised after speaking to the check in staff, that they upgraded us to our previous room which had a larger bed, and that made the trip even more special. There is a Pub and a Grill right in the hotel, so there is no need to travel anywhere to get your meals, as both offer many varied menus, at good prices, and both were plentiful and tasty.

We love staying at this hotel. There is a Casey's Restaurant and a Lounge/bar attached to the building. It's very nice to sneak off to the bar for a nightcap without having to walk outdoors. We travelled with our pets and we love that this is a pet-friendly place. The staff are all very polite and look professional. Love this place.

We drove from NH to MN through Canada and picked this hotel from the internet with no further info. We arrived after a day of driving and were so glad to be able to use the pools and get a lovely meal at Casey's all on site. We had our dog with us and the dog friendly rooms and nice , with bowls and treats for the dogs and a dog park a couple of minutes drive away. We loved it so much we came back on our return journey!

First stay at this inn. First off there is no sign identifying it as a Bestwestern from the outside. The room was a disappointment. Bathroom very small with a very narrow countertop... almost no where to put anything down. Hallway going to the room smelled of strong cleaning agent. Definitely not a place I would expect for a Bestwestern. On my return trip, I choose another motel with much more pleasant results

Jamie H, Manager at The Water Tower Inn, BW Premier Collection, responded to this review
Gwen, thank you for your review. I regret that we were unable to exceed your expectations. I hope our friendly and professional staff at least made your experience somewhat enjoyable. I hope you will give us another try.

The staff were very good and Tim was helpful at check in. It is not the usual standard for Best Western Plus hotels and the room was really dated. There was no where to sit comfortably for the evening. The web site advertises $20 pet charge, however here it was $30.I paid three different amounts for three nights in three Best Westerns

Jamie H, Manager at The Water Tower Inn, BW Premier Collection, responded to this review
Hello Rhonda, thank you for your review. Tim is an excellent Reception staffer and I'm glad you enjoyed his hospitality. I would love to hear from you where you would have seen a $20 pet fee...we strive to ensure our listings are always up to date, and this discrepancy is of concern...could you have been looking in $US dollars? Our pet fee is $30 but is charged per stay, not per night. I hope you will give us another try and let us exceed your expectations.

We decided to stay here because it is a Best Western. I don't know why it is a “Premier” not the same as others we have stayed at. The room was clean and comfortable. The staff were friendly. NO included breakfast. You had to pay $5 each for breakfast. You could either have the buffet or put the $5 toward a meal or Starbucks pick up. The buffet was the worst we have had in all our travels. No choice, minimal amount of fruit. OJ was extra. Scrambled eggs, bacon and potatoes every day. Save your $5 bucks and go across the street to one of the fast food places. Cannot recomend this hotel.

Jamie H, Manager at The Water Tower Inn, BW Premier Collection, responded to this review
Phil, I am pleased that you enjoyed your room and our friendly staff. We are a Premier Collection Member Hotel, a soft brand of Best Western. As such, we maintain our independence and uniqueness. I apologize if we did not adequately explain the breakfast options to you. By adding the B&B package you have a choice of joining us for our buffet (fresh cracked scrambled eggs, bacon, Redskin Roasties) or receiving a Breakfast Club Combo from our Starbucks Café (choice of breakfast sandwich, side and beverage). All of our breakfast items are freshly prepared...nothing is from a box. I hope you will give us another try. We look forward to exceeding your expectations.

Excellent hotel have stayed here many times and staff are friendly and pleasant very clean convenient easy to get to. Found the bed a little uncomfortable maybe because it was only a double not sure, but would not be a reason not to stay in hotel again.

Jamie H, Manager at The Water Tower Inn, BW Premier Collection, responded to this review
Thank you so much for sharing your excellent experience with the travelling community. We certainly look forward to your return trip!

Excellent customer service and beautiful hotel . However the view of the back of the hotel was not good to look at . I will visit again in the future . The pool was beautiful but did not had time swim .

Timothy J, Innkeeper at The Water Tower Inn, BW Premier Collection, responded to this review
Thanya R, thank you so much for the wonderful feedback on The Inn. The hotel offers 16 different room types with various views of our beautiful city. We would love to upgrade you to one of our suites or business class floor during your next visit. We look forward to hosting you again.

Seriously the ONLY place I will stay in the Soo! Awesome hotel, nice comfortable rooms and extremely helpful staff!!! With a choice of two restaurants in the hotel it makes for consistently good food also I will be back .

I really enjoyed my stay at the Water Tower Inn Best Western Plus in Sault Ste Marie.It is pretty easy to find with the big tower standing up high although driving through Sault Ste Marie with so many turns is a bit confusing to travelers. My room was very clean, comfortable and quiet. I loved the deep spa tub after a long day driving. The staff was very cordial and helpful.

Timothy J, Innkeeper at The Water Tower Inn, BW Premier Collection, responded to this review
Debbie, thank you for your kind review on The Inn We're pleased you stayed with us while in Sault Ste. Marie and were very satisfied with our service and accomodations. Our team works hard to ensure each guest has a memorable guest experience, so we love receiving feedback like yours. We look forward to having you as a guest again.

Stayed here for a work trip to Sault Ste Marie and this place was the highest rated in the area. The service was good and the staff was very friendly. There's a Casey's in the same building if you want an easy meal but it's also close to a lot of restaurants if you are interested in other food. It's only 20 minutes away from the airport which is pretty convenient. There's also a pool which seems very popular for people who aren't staying in the hotel. Overall it was a pretty nice place.

Timothy J, Innkeeper at The Water Tower Inn, BW Premier Collection, responded to this review
Acneball, thank you for sharing your Inn experiences with your recent stay. We are very delighted that you enjoyed the food and our location as well as the service. We would love to welcome you back again during your next visit to the city.

Ask for the Country Comfort room. It's a 2 room suite with 2 TVs and a super comfy bed. You also have a nice sized living room. The bathroom. OMG. It's huge. Separate room for the toilet a 2 person air tub that works very well to ease any aches or pains and a glass enclosed shower with a rainfall shower head and a wand on a hose and 3 powerful wall jets that will erase any back pain. And a dual sink counter and huge mirror. Heated floors too. The room is impeccably clean and the room service is fast and great food too. I'm impressed with the water tower and I'm convinced this is probably the best hotel in this city and will rival hotels in many other cities as well. Great stay and super friendly staff.

Timothy J, Innkeeper at The Water Tower Inn, BW Premier Collection, responded to this review
Tvbox S, thank you for the incredible review and taking the time to share such kind words with your feedback. We value and appreciate your comments that will be shared with the team. We are very glad you had an exceptional stay in our Country-Superior Suite as you have so enthusiastically and eloquently have described. We look forward to another opportunity to welcome you back whenever your travel plans include Sault Ste. Marie.

request a suite if one is available, great locale, food and live entertainment in-house pool and hot pools always nice to enjoy after a day of work. rooms are clean and they are upgrading and renovating to make further improvements.

Timothy J, Innkeeper at The Water Tower Inn, BW Premier Collection, responded to this review
Jocelyn, thank you so much for taking the time to review your recent stay at The Inn. We always appreciate guest feedback as we strive for excellence while delivering that memorable experience for our guests. We greatly appreciate your business and hope to see you soon again.

It was a very busy check in the day we arrived I loved our little goodies pkg we were presented! The hotel amenities are fantastic and we loved the breakfast options as we are not really earlier risers to want breakfast as soon as we get up so the grab and go option was perfect for those that don't want to eat early! We used the gym each day we stayed and they had great selection of equipment and all in good order with a selection of tv's for viewing while doing your workouts! The room was comfortable and clean, the only knock we had was that the bathroom vanities are quite narrow and small not a whole lot a room to put the toiletries. The staff were all quite pleasant that we saw coming and going and in the restaurant/coffee shop during our stay. The pool and hot pool with the garden area are a nice feature of the hotel. We would definitely stay again and would recommend to other travelers.

Timothy J, Innkeeper at The Water Tower Inn, BW Premier Collection, responded to this review
Mooretravels2015, thank you for sharing your recent Inn experiences with us. We are so happy to learn that the services and facilities within the hotel were able to meet and surpass your expectations. We always look forward to hearing from our guests including places of improvement and recommendations as every detail is key for overall guest satisfaction. We love the opportunity to welcome you back again during your next visit to the city.

We were really pleased with our stay at the Water Tower Inn. I have never slept in a more comfortable bed! Clean and quiet. I liked the step-in shower as opposed to the standard bathtub that I never use. Even the in-room coffee was first class. Staff were very friendly and helpful at check-in, the dining room offered a variety for any taste and breakfast was first-rate.

Timothy J, Innkeeper at The Water Tower Inn, BW Premier Collection, responded to this review
Birta12, thank you for your review of The Inn as we always appreciate hearing from all of our guests. At The Inn, we always strive to ensure our guests feel valued and cared for - as our staff work hard to share and deliver the warmth of Northern Ontario hospitality.. We are very pleased you enjoyed your time in Sault Ste. Marie and the overall accomodations and services at the hotel. We hope to see you again whenever your travel plans include Sault Ste. Marie.

I stay here frequently for business and I am always pleased with the experience. Wednesday's are great because there is a fantastic blues band playing in The Pub. The gym and pool are obviously great, I also enjoy the large bathtubs in the

Timothy J, Innkeeper at The Water Tower Inn, BW Premier Collection, responded to this review
559jwood, we are so flattered by your review headline "Always Awesome" as we are also INNcredibly proud that we exceeded your Inn experience during your recent stay. Wednesday night in The Pub - is one of the most popular times of the week as many of our guests enjoy our delicious food and rejoice to amazing Blues music at the Sault's Gathering Place. Happy to hear you had a good time at our pool facilities as well. Thank you again and we look forward to your next visit.

We probably wouldn't stay here again, we arrived and the front desk lady was very friendly, checked in no problem with my dog. We go into our room to find out it isn't our room and already has guests in it. Not only awkward for us but for the people inside the room. We go back to front desk and she was friendly and sympathetic for her mistake and quickly found us another room. This room ended up being on the interior directly beside the outdoor hotub, which ended up being noisy for most of the night when our original room was on the exterior. We also didn't get the complimentary pet dishes cookies and poop bags that were supposed to be in room. I called and they delivered some which ended up being dirty. We then discovered the tv did not work, back to front desk. They sent someone to look at tv and they said the sleep timer was probably previously set( doesn't explain why tv wouldn't turn back on). An hour after that was fixed all the channels on tv were choppy and kept pausing, at this point we were to exhausted after a long day of travelling to complain anymore so we settled in for a long restless noisy night. In the morning only one package of coffee for a single cup was provided for two of us, and the shower pressure was so strong that it felt like your skin was peeling off (although better then some hotels where there is no pressure) While checking out I was not asked how my stay is nor offered any sort of compensation or complimentary breakfast for our troubles. I wouldn't pay the price we did for this hotel again when we had a much better experience up the road at super 8. Overall a disappointing experience for us personally when we had such high hopes and recommendations for this hotel.

Beverley B, Manager at The Water Tower Inn, BW Premier Collection, responded to this review
Thank you, Jessica M., for sharing your review of our property. Though your stay wasn't as INN-credible as it should have been, your feedback has provided us with opportunities to improve, and ensure that situations such as your own do not reoccur. The safety and security of our guests is of paramount importance to us, and we recognize how awkward it must have been to walk into your room and find other occupants. We assure you that this was an unusual situation. Each of our guest rooms are designed to provide an INN-viting experience to all of our guests. This includes providing guests with functional and clean amenities, and a comfortable experience. We wish that we could have corrected the situations that you experienced at the Inn, including the noise throughout the evening. If we were notified, we would have been able to put a stop to it immediately. Please know that we take noise complaints seriously, and that we believe that everybody deserves an amazing sleep after a long (or short) day on the road. We understand that your recent experience was not to your standards and hope that you will give us another opportunity to welcome you as our guest and demonstrate to you that we are worth the high hopes that you had and the recommendations that you were provided. Thank you for visiting the Inn, and know that we are looking forward to seeing you again!

Recently our family had to grieve my husbands final days in the ICU of the Sault hospital. Due to an extremely generous arrangement the management has made with the hospital we were able to spend those days at the Water Tower Inn. From the bottom of our hearts we thank you for offering us a safe, clean and extremely comfortable refuge. While most hotels offer a pool and hot tub, the Inn has both indoor and outdoor hot tubs, a great swimming pool, a waterfall pool for children and a sauna. . It was in those that my grandson, too young to comprehend his loss, spent most of his time. That in itself was invaluable. Attached to the Inn is Casey's bar and grill which offers excellant food, drinks and entertainment although we did not spend much time for business or pleasure trip it would be great. So to management and your very friendly kind and compassionate staff, THANK YOU

Timothy J, Innkeeper at The Water Tower Inn, BW Premier Collection, responded to this review
Donna, thank you so much for spending the time and sharing your experience with us during a difficult time. It was a pleasure having you here and we would love to host you anytime again.

Charged me $800 deposit for room for 1 night. Then I waited 3 days to get it back on my card. Ridiculous. Will think twice next time for sure. Room was nice. Room service was good. Just not impressed with the huge deposit.

Our ages ranged from 14 to 80 years old, there were 18 in our group and The Water Tower staff impressed every one of us with their pleasant, professional style. The Hotel Lobby is a very comfortable, spacious, attractive setting for group gatherings, the restaurant food is exceptional - and you can buy vouchers to offset the price of breakfast. The rooms are clean &standard and even the smallest requests were dealt with quickly. The Water Tower is very centrally located - and a straight, easy drive from the Airport! Some of our party were delayed but the hotel voluntarily extended their reservations.

Timothy J, Innkeeper at The Water Tower Inn, BW Premier Collection, responded to this review
SilverStar 38, we love reading reviews such as yours as we can read them over and over again. The hotel will definitely share your kind words with all staff members. We couldn't be happier or more proud that your group had such an awesome time. At The Inn, every one detail matters in order for us to exceed our overall guest experience. Feel free to come back anytime as we would love to host you again.

The Water Tower Inn was a wonderful place to stay. The staff were friendly and cheerful. The salt water pool, sauna, and outdoor hot tub were outstanding. We slept SO well, and enjoyed wandering through the courtyard and listening to the murmur of the fountain. Will definitely look for a reason to return to the Sault, just so I can stay here!

On my way home from London Ontario the water tower inn is at a great location and has great restaurants for the traveller. the room was very comfortable had a good rest up for great breakfast ready to be on are way

Timothy J, Innkeeper at The Water Tower Inn, BW Premier Collection, responded to this review
724donaldk, thank you for the kind comments about your recent visit to The Inn. We are so happy and proud that we exceeded your expectations while your enjoyed a comfortable stay. We love to host you again when your future travels brings you back to the city.

This hotel is certainly not the newest kid on the block but is well maintained and at about the right price point for what you get. They are one only a couple of hotels in the area that allows pets and at an added cost of only 30 bucks it's a great deal if traveling with your furry best friend. There is an indoor pool,whirlpool spa and sauna as well as outdoor whirlpool. All pools are saltwater. Casey's is the restaurant attached to the hotel as well as a Starbucks. There are also plenty of amenities and shopping nearby. Nothing negative to say about this hotel.

Timothy J, Innkeeper at The Water Tower Inn, BW Premier Collection, responded to this review
Cjdj2013, we greatly appreciate the kind words about your recent stay and thank you for taking the time to share. The Inn is a pet friendly hotel as well we are close proximity to the city's dog park too. We hope to see you soon again during your next visit to Sault Ste. Marie.

Room was clean and comfortable, the spa/pool and exercise areas were as well. We enjoyed the variety at the restaurant and felt it was good value for the money. Staff were courteous, and interested in answering questions. Its our pick when staying in Sault Ste. Marie

Timothy J, Innkeeper at The Water Tower Inn, BW Premier Collection, responded to this review
Catherine, we truly appreciate the feedback and the time you have taken to share your Inn experience with the travelling community. The hotel is so proud we are your choice hotel when visiting our lovely city. Our staff is so thrilled you had a comfortable stay while enjoying the vast amenities the hotel has to offer, We look forward to hosting you again in the future.

Have stayed here about three times in the last 6 months. Never disappointed. Great staff, comfy beds and restaurant is great. Very well situated near all major routes. Would recommend to anyone for business or personal.

Timothy J, Innkeeper at The Water Tower Inn, BW Premier Collection, responded to this review
Eggettm, thank you for providing feedback for The Inn during your recent travels to Sault Ste. Marie. We are so happy the hotel exceeded your expectations during your 3 visits in the last six months. We look forward to seeing you again in the future.

Came for a nice evening but very disappointed - pricey and over-rated (darn, too and bad there is no 1/2 star) - outdated - old run down walls, carpets and furniture - too many kids in the pool and hot tub, entire pool area overflowing with people - not so friendly person who checked me in didn't give us a very nice room so I don't like her, and the only nice person was the guy giving out towels at the pool.

Beverley B, Manager at The Water Tower Inn, BW Premier Collection, responded to this review
Thank you for your feedback, it is how we are able to better our get experience in the future. if there was an issue with the room our guest service representatives would have been happy to of moved you to a room that was more to your liking. Please feel free to contact me directly to follow up on your stay with us further.

Was here for business. Welcoming front desk, clean and comfortable rooms, sufficient breakfast, attached pub & restaurant with good tunes, good beer, and food. Free parking. Easy to navigate the location. Highly recommended.

Timothy J, Senior Innkeeper at The Water Tower Inn, BW Premier Collection, responded to this review
Thank you Albaaloo for the positive comments with your recent hotel experience at The Inn. We truly value your time and feedback as we continually strive and seek ways to improve and build upon the guest experiences with us. It is great to hear you had enjoyed the multitude of amenities The Inn has to offer to our guests. We hope to see you soon again.

Th2me water tower is an older hotel but still has some of the best amenities in Sault Ste Marie. The pool hot tub and sauna makes it worth the stay alone. It is located to all fast food and businesses such as Walmart Best Buy and Staples. They have a great gym and a fairly good restaurant as well. Happy with my stay!

Timothy J, Innkeeper at The Water Tower Inn, BW Premier Collection, responded to this review
Mushkiki, thank you for taking the time to provide feedback during your recent visit to The Inn. We are so pleased that you were happy with your stay. Your feedback is very important to us so that we can use this information to do everything possible to create an enjoyable experience for each of our guests. Hope to see you soon again.

We chose this hotel because of the brand & it didn't disappoint. Great hotel, friendly and efficient staff in all areas we used. We booked our return trip before leaving. The room was clean, the restaurant was so convenient and food was great.

Timothy J, Innkeeper at The Water Tower Inn, BW Premier Collection, responded to this review
Mdfw2gc, thank you for your review of the hotel as we always greatly appreciate all feedback from our guests. So happy your had an exceptional stay with us as we look forward to your next visit with us.

Good stay. Very well located. Friendly people at the front desk. Nice breakfast plan, very affordable and a good option for guests. Gus the shuttle driver is a winner. Looking forward to the next visit.

Timothy J, Innkeeper at The Water Tower Inn, BW Premier Collection, responded to this review
Lynn, thank you for the kind words and spending time to share your experiences with us along with the tripadvisor community. Our hotel location is a huge hit with countless travellers as we are within extremely close proximity of highway 17 North. Wonderful news you enjoyed the fresh and hot breakfast in the morning. Gus is one of many charismatic, dedicated and hardworking employees of The Inn. We look forward to your next stay with us.

If we had time to enjoy what this hotel had to offer I am sure our stay would have been fantastic. However we are just passing through so all we could do is eat an afternoon lunch at the bar and then sleep. The room was very nice but both of us found the bed to be too hard. We were up a lot and we had soar backs and necks in the morning. HOWEVER that is just us and I still highly recommend this hotel especially if you're in town for a few days. Great staff and things to do during your stay.

Timothy J, Innkeeper at The Water Tower Inn, BW Premier Collection, responded to this review
Thank you TandBL16 for the kind words and sharing your experiences with us with your feedback. The Inn offers 16 different room types to our guests - next time we would love you to try one of our popular snugglebeds along with our complimentary pillow program. We look forward to hosting you again during your next visit to Sault Ste. Marie.

We stay at Water Tower inn when we ski . They always do a great job. The staff at Casey's AM staff particularly MARYLYNN and ALEXIS! Very professional and do job well - very personable! Thanks you two! Dave and Sarah B really appreciate you! Food is also VERY good . Healthy and not drowning in grease. Love the Starbucks coffee every morning also . Keep it coming!! We will be back .

Timothy J, Innkeeper at The Water Tower Inn, BW Premier Collection, responded to this review
Sgrnaa, we love your caption "Simply the best" of your review of the Inn. We truly appreciate the time you have taken to share your amazing review. We look forward to your next visit to The Inn.

Had a most wonderful dinner last night. My husband is very picky when it comes to ribs and he could not stop raving! I had the planked salmon and loved it. Our compliments to the chef!!!! The staff was friendly and we were thrilled to meet the owner of the Water Tower as well. He came to greet us as we were leaving.

Timothy J, Innkeeper at The Water Tower Inn, BW Premier Collection, responded to this review
Sandra, thank you so much for sharing your comments with us. We are extremely happy you had a fantastic dining experience at Casey's as well as meeting our wonderful owner. Fabulous news, your husband enjoyed the ribs as well as yourself loving the planked salmon. We look forward to seeing you again.

I went in to get coffee and as I was waiting in line and it wasnt busy and I was on no rush had lots of time to waste, the Barstia Jamie I do believe her name is was awesome. She must have known the person that was in front of me and they were talking. That person step out of my way for her to take my order and I talked to both of the they were super nice. Well the other person was running late and went put in her stuff for her coffee. I had left and gone to sit down when I over heard a manger talk about them. As a manger she should not be talking about customers or empolyees the way she did.

Beverley B, Manager at The Water Tower Inn, BW Premier Collection, responded to this review
Good Day JessaMcGee, I'm glad you felt Jamie was awesome in her service to you. I will be sure to follow up with our food and beverage team regarding the conversation that your overheard from our management team. Thank you for your feedback, Beverley

Had great food and great service. The atmosphere here at the inn is nice, makes me feel right at home. Thanks Charlie for being such a great server! I really enjoyed my experience here at the Water Tower Inn.

Timothy J, other at The Water Tower Inn, BW Premier Collection, responded to this review
Ejg1980, thank you for the wonderful feedback during your recent visit to the The Inn. The hotel is oftened referred to as the "Sault's Gathering Place", which is truly about great food and great service as Charlie is one of our many passionate and dedicated staff. We are so happy you had a great meal and look forward to your next visit with us.

We stayed there early January just as the pools were being closed for refurbishment so I can't comment on them aside from saying that they looked awesome!. The hotel is nice, clean, and close to commercial areas (not the Station Mall or the Algoma Central Station though). The room (310 I think) was spacious enough and clean. The bathroom was great and the heating system performed nearly silently which was appreciated! I have no issues with the hotel and I would definitely stay there again but...there were no USB ports for charging devices, in 2018 this should be a given, and the beds were double. I don't recall an option for queen when booking and if they exist I apologize but I would think that queen beds should be the norm. I really liked the hotel but would like it even more with these minor tweaks.

Timothy J, other at The Water Tower Inn, BW Premier Collection, responded to this review
Andrew, thank you very much for spending the time to share your Inn experience and feedback with the Tripadvisor community. We value all comments and recommendations which are always under consideration and review by the management team. We look forward to your next visit with us in the future.

Everything about this hotel is great, from the shuttle driver to the breakfast buffet. The staff are all extremely friendly and they treat you like friends. The hotel feels almost like a small resort and it is nice to just walk around it. The gym is much better than many other hotels I have been to and although the pool was undergoing maintenance, I cannot wait to return to enjoy the heated outdoor pool. I look forward to staying here again.

Timothy J, other at The Water Tower Inn, BW Premier Collection, responded to this review
Robert A, we loved your review so much we had to read it over and over again. Thank you for the kind words and sharing your stay with us. Our hotel for many of our guests is their home away from home. We loved to host you again in the near future - have a great New Year.

We are travelling with our yellow Labrador and the staff at The Water Tower Inn went above and beyond to be accommodating. First of all, this is a lovely hotel with friendly front desk staff who answered my multiple dog related questions with grace. The room was comfortable, clean, had a dog bowl with dog treats and had a window that opened for fresh air- bonus! Even though it was a cold day out it was nice to get a bit of air in the room. After driving from North Bay we just wanted to stay in to eat. There is a pub that has good reviews and so I asked the front desk staff if we could sit by the fire in the reception area with our dog and order the pub food and we did. Everyone went out of their way to accommodate us- thank you Carrie H(sp?). The pizza is absolutely delicious, the salads very fresh and my husband's burger was perfectly cooked and quite tasty. They had Heineken on tap and all of this in front of a lovely fire - perfect! Tip: Breakfast is $5.00 for a really great buffet. Thank you staff of The Water Tower Inn!

Timothy J, Innkeeper at The Water Tower Inn, BW Premier Collection, responded to this review
DarkoTraveler, thank you for taking the time to write such a detailed fabulous review on The Inn. We are very estatic that we exceeded your expectations and that you had such an amazing stay. Happy New Year and we look forward to your next visit.

Recently we had a family dinner in the Pub at the Water Tower Inn. The staff were friendly and very accommodating and the food was very good- especially the fish and chips as well as the wood fired pizza. We would recommend this as a good choice for reasonably priced food and great hospitality!

Timothy J, Innkeeper at The Water Tower Inn, BW Premier Collection, responded to this review
Thank you Susie for the great comments on your recent visit to The Pub. We are very pleased you enjoyed the good food and the hospitality of our hardworking staff. The Pub along with Casey's within the hotel are also known as "The Sault's Gathering Place" for many people. Happy New Year and we hope to see you soon again.

I have been staying at the Water Tower Inn whenever in Sault Ste. Marie for over 30 years. The quality of the hotel, their service and the availability of services (restaurant, pub) has been consistent. In my opinion it is the best place to stay when in Sault Ste. Marie.

Timothy J, Innkeeper at The Water Tower Inn, BW Premier Collection, responded to this review
Sarah, it is a fantastic start to the day after reading your wonderful comments about the Inn. Nothing pleases us more than hearing our loyal guests had a great Inn experience. Thank you for taking the time to share and we always look forward to your visits. Happy holidays.

Stayed at this hotel while taking the nearby Agawa Canyon Train tour. All staff was very friendly, knowledgeable and eager to assist promptly. Very good to have use of taxis, since we had no vehicle, to the downtown Sault, as well use of the shuttle bus to the airport. Great convenience having choice of either Casey's restaurant for a full meal, breakfast/lunch/dinner, or the Pub for drinks/light snacks, within the hotel building. Didn't have time to enjoy the pool or hot tub but heard they were wonderful. Only 1 shortcoming which contributed to a not so good sleep - pillows on the bed were very poor. Only after sleeping on them we read a small note in our room stating that we could ask for an upgrade if preferred. The bed was very comfortable though. Hotel is far from downtown Sault which was costly in several taxi trips over two days. Cab fares added significantly to the cost of the hotel.

Timothy J, Innkeeper at The Water Tower Inn, BW Premier Collection, responded to this review
Claire, thank you for sharing your detailed feedback during your Agawa Canyon Tour Train adventure in the Sault. We will share your kind comments with our staff. As well, all reviews are further evaluated by management in order to improve and ensure that all future guests have the best possible Water Tower Inn hotel experience. Once again, thank you and we look forward to seeing you during your next excursion to Sault Ste. Marie.

Stayed here for business for several nights and would return despite a couple issues. Room faced the outdoor hot tub and loud/obscene voices/laughing carried very clearly to upper room area. Thank goodness it closes at 10pm. Window in the room, despite being closed, was very drafty with almost a cold breeze coming through ( along with the yelling from the hottub)..on the last night, the room heater decided to vibrate like a jack hammer and blow cold air at 02:00am..ended up turning it off. Room itself was clean and nicely decorated; nice bathroom, comfy beds.Would be a nice touch with a heavier duvet to go along with the thin white sheets on the bed during the colder months. A covered roof area at the east entrance would be nice during rainy days and nights when you are trying to bring suitcases in etc. Hotel is very convenient to amenities, shopping, restaurants within walking distance.Nice lobby with warm fireplace going. All in all, decent enough.

Timothy J, Innkeeper at The Water Tower Inn, BW Premier Collection, responded to this review
RichChar05, thank you for the detailed review as we appreciate all feedback and comments. We apologize that the hotel did not exceed your expectations during this stay. Maintenance along with management will further review the two issues as well as assess all recommendations provided by our guests. We hope to see you in the future so we can provide you the exceptional "Inn" experience.

Traveling with pets, there was a sudden scrabble as we entered the room. Both dogs spotted the water dish and the 3 dog biscuits at the same instant. Nice touch. The room was great with a side entrance nearby. For other non pet travellers the amenities make this place a nice resort. Just a nine iron away from hwy 17 and right across from Tim's.... it doesn't get better than this! We'll be back.

Timothy J, Innkeeper at The Water Tower Inn, BW Premier Collection, responded to this review
Wild_Radek, your caption "Wow" encapulates your entire stay as we are so thrilled you had a great stay at The Inn. We absolutely love your all comments especially "it doesn't get better than this" -thank you so much for taking the time to share. Please come back anytime as we love to host you again.

This hotel has a huge entrance way that captures the eye when entering the building. The staff were quick to help so check in and out was a breeze. The rooms were nice and clean and there is a restaurant attached to the hotel so that you do not have to leave the building once you have checked in. This is so nice if you are tired after putting in a long day's drive. This restaurant is also available for breakfast the next morning.

Timothy J, Innkeeper at The Water Tower Inn, BW Premier Collection, responded to this review
Peggy, we love your review heading for your wonderful feedback you had provided us. We totally believe first impressions make lasting impressions as we are very jubilant that the hotel lobby captured your eye. As well, we are delighted that you had a nice stay after long day's drive. We love to welcome you back with your next visit to the Sault.

Great hotel. Beautiful hot tubs and great staff. Really recommend this place. Has a Starbucks and 2 other restaurants ! Great price rooms feels like a resort !lots to do in the area restaurants,movies,casinos

Timothy J, Innkeeper at The Water Tower Inn, BW Premier Collection, responded to this review
Thank you for the perfect hotel rating as the hotel strives every day to excel and improve in order to provide a superior guest experience. It seems you had an amazing stay while enjoying the vast Water Tower Inn amenities. We look forward to your next visit with us.

Only stayed one night as we were headed elsewhere and had to stop before running out of hours. Nice place. Nice restaurant with a complimentary breakfast buffet before 10:00 AM. Nice rooms with comfortable bed and nice amnesties. Wifi was pretty good as well. Across the street from Walmart if you need anything and several fast food restaurants also. Didn't indulge in the pool or hot tub but this is a nice place.

Timothy J, Innkeeper at The Water Tower Inn, BW Premier Collection, responded to this review
Thank you Kirby P, for taking the time to enjoy The Inn experience as well as sharing your visit with us. Wonderful news you had a comfortable sleep while enjoying our breakfast buffet in the morning. We look forward to your next stay in the Sault so you can have another opportunity to indulge in our pool facilities.

I said it before and I'll say it again, the staff at the Inn is the best! I stay at the Water Tower quite frequently and can always expect to be well taken care of. The rooms are very nice especially the Suite's. There's always something happening in the Pub like live bands covering different genres if your looking for something to do at night. The Pub also has a huge selection of beers to choose from, the Superior 55 is a favorite of mine. The breakfast brunch is very tasty and pairs well with a coffee from Starbucks. You do get a voucher for the breakfast brunch.

Timothy J, Innkeeper at The Water Tower Inn, BW Premier Collection, responded to this review
Brian M, thank you so much for sharing such kind words and being so loyal to The Inn. The fact that we exceed your expectations consistently brings us great pleasure in addition to you enjoying all facets of the hotel's amenities and offerings. We look forward to seeing again, as our home is your home at The Inn.

Excellent reception! Nice outside hot tub! Close to many restaurants. Clean & hospital hotel staff Ok breakfast included! Would surely return on a future stop over. In house bar with live entertainment is also pretty cool!

Timothy J, Innkeeper at The Water Tower Inn, BW Premier Collection, responded to this review
Tedwil2017, sounds like you had a very enjoyable stopover at The Inn while in Sault Ste. Marie. We welcome all feedback and thank you for taking the time to share with us. We look forward to your return stop over in the future.

The Water Tower Inn was easy to find, and executive room was comfortable (king bed) with all the conveniences. Now part of Best Western Premier Collection, so you can get points too. Parking is free, onsite restaurant (Casey's) and hotel bar with entertainment.

Timothy J, Innkeeper at The Water Tower Inn, BW Premier Collection, responded to this review
Maureen, thank you for the taking the time to share your experiences and comments with us. So many of our guests have commented and enjoyed our Executive King snugglebed while at The Inn. As well, so happy we exceeded your expectations with our onsite restaurants and convenient location to meet your needs. We look forward to another opportunity to welcome you back to our Inn family.

Great place, great staff and the hotel was exceptionally clean. Had breakfast and dinner in the restaurant and the staff was great. This was the only Best Western hotel that offered me my options based on my point status.

Timothy J, Innkeeper at The Water Tower Inn, BW Premier Collection, responded to this review
Thank you again for staying at The Inn as well as sharing such an amazing detailed review of your recent visit. We will proudly share your feedback with the staff as we strive and work hard each day to wow our guests with every visit. Great news, you were able to enjoy the wonderful benefits of the Best Western Rewards program. We love the opportunity to host you again in the future.

Overpriced!! Not even Kleenex in the room! Arrogant front desk personnel. You can find better appointed and beautifully decorated rooms and friendly staff, with a full hot breakfast for less money down the street at Quattro ... they will not disappoint you.

Beverley B, Assistant General Manager at The Water Tower Inn, BW Premier Collection, responded to this review
Good Day Donna, I'm sorry that we did not exceed your expectations. Feedback such as yours is valuable to us so that we can improve our guests experiences. We do offer a Bed & Breakfast option to include a hot breakfast. I hope that you give us another opportunity to host you in the future.

The room was clean and the bed were comfortable. These were considered standard for a big hotel chain. The highlight for our stay, was the use of the pool facilities. We arrived a bit late in the evening but managed to get ready for the pools before they were closed. The experience of using the outdoor whirlpool was great especially when we emerged ourselves into the hot water in a cold Autumn night. One should, of course, not to expect that it resembles the experience of a Japanese hot spring.

It was just fine as we weren't spending much time in our rooms although they were very clean and comfortable. The buffet breakfast was cheap at $5 but not very classy or attractively presented. It's on a commercial strip and not near the downtown shops or waterfront so its necessary to drive to get to more interesting places. Pros and cons but it served our purposes for a couple of nights.

Timothy J, Innkeeper at The Water Tower Inn, BW Premier Collection, responded to this review
MagEllenMuskoka, thank you very much for providing feedback during your recent stay with us at The Inn. We are very happy to hear you had a comfortable two day stay in Sault Ste. Marie. We really appreciate your business and look forward to seeing you again.

We have stayed at this hotel many times....generally once a year when travelling back from Banff, AB to Brighton, ON. The rooms are great and beds very comfortable. We always have a great dinner here followed by breakfast before we leave early in the morning for our final leg of our trip home. We highly recommend The Water Tower Inn.

Timothy J, Innkeeper at The Water Tower Inn, BW Premier Collection, responded to this review
Banfflover, thank you for your incredible loyalty and patronage to The Inn over the years. We are so grateful and proud for being part of your yearly travels from Banff to Brighton. We look forward to seeing you again next year.

We had a really good 3 day package deal. The hotel is spotless, pools nice and staff excellent. Restaurant staff Alexia is a gem. She Calmly but quickly manages all tables almost on her own. We watched as one other waitress staff seemed to disappear constantly. All the while this other one had the morning rush under control. We saw her name on a plaque for employee of the month. I hope everyone there is aware and appreciates this gal. Multi tasking efficient , mannerly staff is hard to find. The food was really good too.

Timothy J, Innkeeper at The Water Tower Inn, BW Premier Collection, responded to this review
Helen, thank you for the glowing review of the hotel during your excursion for the ever popular Agawa Canyon Tour train package. It is sweet music to our ears that you had such a fabulous 3 day vacation with us. Alexis is one of our many passionate, hardworking and dedicated staff members striving to exceed our guest expectations. We will share your review with the Water Tower Inn team. We look forward to your next visit with us.

The hotel itself is very nice, Plenty to do at the facility without leaving. What I did not like was the Shuttle service to Airport was not 24/7, and there is a fee. Even thou on Expedia, Obritz say they are 24 /7 they stop at midnight and do not start till 6:00am. So if your flight is international at 6:00 am you need to cab it. The front desk person, says well thats not are fault. FYI if a customer is not happy, you do what you can to make them happy. Will I stay again doubtful.

Beverley B, Assistant General Manager at The Water Tower Inn, BW Premier Collection, responded to this review
Good Day Michael, I'm happy you enjoyed the hotel during your stay and that you got a chance to experience our pool, restaurant and pub. I apologize for the error in how our shuttle is listed, we are working to have this corrected. I believe that there was a miscommunication regarding the time that our shuttle operates. Our drivers are available from 4:30am (plenty of time to arrive for the 1st flight of the day) until the last flight comes in. I'm sorry that this was not communicated fully to you. Thank you for your feedback, it is comments like yours that help us to improve our guests experiences and I hope that you will stay with us at the Inn the next time you are in Sault Ste. Marie!

This hotel was our first stop on our trip to Vancouver B.C. It was clean, staff were helpful. They Had a Casey Restaurant on site which was a bonus as we had travelled for a lot of hours The front desk staff were very helpful and friendly..however I did not enjoy that they spoke in their own language as part of an inquiry..I am related to emigrants and the rule has always been to try and not revert back to the mother tongue when speaking with those who do not understand...in respect if even one finds it necessary it is appreciated when they apologie for the action

Timothy J, Innkeeper at The Water Tower Inn, BW Premier Collection, responded to this review
Linda F, wonderful news that you had good start to your road trip. We will share your review and feedback with our staff. Thank you again for staying with us and we hope the rest of your road trip is amazing. We hope to see you again.

After a 5 hour drive in the rain, I was warmly greeted at check in and in no time I was in my room with my feet up enjoying the fast wi fi. A bit later, we were in the lounge for a salad and nachos with a cool beverage and listening to live music. Nice end to a long day.

Timothy J, Innkeeper at The Water Tower Inn, BW Premier Collection, responded to this review
Curtis, thank you for sharing your recent experiences at The Inn with us. It brings us great pleasure that you had such a nice weekend in Sault Ste. Marie. We truly appreciate you choosing The Inn to stay while in the Sault and look forward to your next visit.

Great place to start the Circle Tour of Lake Superior. The hotel was clean and comfortable. The bar staff gets two thumbs up. Pizza was the best I've had in the Sault. I would go there just for pizza.

Timothy J, Innkeeper at The Water Tower Inn, BW Premier Collection, responded to this review
Rvmccabe, thank you for an amazing review. We are extremely proud to be the starting point of your Circle Tour of Lake Superior which has so many spectacular views during your journey. The pub pizza is a huge hit and a showstopper menu item with so many of our guests. We hope the rest of your journey is fantastic as we loved hosting you. See you again.

Great hotel! I liked the service, front desk is 24/7. Room was clean and bed comfortable. Caseys restaurant on site. Conference rooms were clean and modern. Overall nice place to stay. Great place to host an event.

This Winter Tower Inn is located in the central part of town and within walking distances to shopping, restaurants and LCBO.. We spent two nights on the 12 and 13th of September, 2017 in Room #207. The room had two queen size beds, very comfortable, clean and spacious, with complimentary Coffee/Tea and a small fridge. The gym is better than some of the hotels I have visited in the past. There is also a restaurant and Sports bar on the premises. The portions are fair and the prices reasonable. Service was good and prompt. The Inn puts on some entertainment on certain nights of the week, as well. They have an attractive looking swimming pool. which is quite appealing to have a dip, i.e. if you have the time to indulge in this form of relaxation. We found the staff to be friendly and helpful.

Stayed here on my way passing through Sault Ste. Marie, and it was a very pleasant visit. Friendly staff, good location, and reasonable price. There is a Caseys restaurant attached, as well as a bar. Nice pool, clean rooms, and a central location if you are just passing through. Will stay again.

Jamie H, Owner at The Water Tower Inn, BW Premier Collection, responded to this review
Kelsie, thank you for sharing such a delightful detailed review with the travelling community. It is wonderful news that you had such a pleasant stay with us. We look forward to hosting you again in the future.

Easy check in and check out. Staff were friendly enough, room was spacious and the bed was magnificent. It has a Caseys restaurant attached to it where we ate dinner and breakfast. I normally don't eat at Caseys as I don't particularly like pub food but I was too tired to drive anywhere else. The highlight of the hotel is the pool and the indoor and outdoor hot tubs. Nice treat after a long day on the road.

Jamie H, Manager at The Water Tower Inn, BW Premier Collection, responded to this review
Thank you Randell for choosing The Inn as your place to stay in Sault Ste. Marie. We enjoyed hosting you after your long day on the road. So glad the highlight of your visit was our pool facilities as we look forward to welcoming you back again.

The rooms were very clean and pleasant as we're all the services. The 3 day package they offer was nicely priced and staying here kept us central to most things. The beds were super comfortable and although we leave our pets home we were really happy to see it was pet friendly.

Jamie H, Manager at The Water Tower Inn, BW Premier Collection, responded to this review
Thank you Gabe for the wonderful comments about your recent stay. We are so happy that you had an enjoyable 3 day visit to our lovely city. We love to host you again when your travels brings you back to Sault Ste. Marie.

We arrived at hotel with a bus tour. our luggage was promptly taken to our rooms. We were pleased that the entire staff were at front door to greet us. The rooms were great wonderful comfortable beds. We enjoyed two nights here and not a complaint

Jamie H, Manager at The Water Tower Inn, BW Premier Collection, responded to this review
John C, it was The Inn's absolute pleasure to host your entire bus group for your two day stay and thank you very much for sharing such a fabulous review with the travelling trip advisor community. We will share your kind words with our entire team. We look forward to welcoming your group back for another visit to The Inn in the future.

I chose it only because I should receive points. I should have, could have stayed much closer to the Algoma Train Station at another hotel. As a Best Western member I had hoped for an upgrade. I booked this trip over 3 months in advance. The room wasn't quite what I expected, the colour palette was disappointing and not at all pleasing. I did however like the view of the tower that changes colour at night. The room needs to have a printed television channel guide so one knows what channels are what instead of having to constantly revert to the menu and memorize them. I have no idea why my bath towel wasn't replaced, the bath mat was. I travel a lot and know that when a towel is in or on the tub (not hung up) it means change it. The pillows were too soft. Usually hotels will supply a medium, soft & hard so a person can pick from them. The air vent in the bathroom needs a good vacuuming. As an asthmatic, I notice these things. Although appreciated, there was only one robe in the closet, good thing I was a lone traveller. The free buffet breakfast was pretty good actually. A bus was always parked behind my vehicle, perhaps they could wait at another entrance ? Cigarette stink right outside the lobby is very, very off putting. The south elevator on the 4th floor down light doesn't work and I believe the elevator only arrived if you pushed to go up. No free newspapers, neither local or national like other BW's. Close to highway #17.

, Manager at The Water Tower Inn, BW Premier Collection, responded to this review
Thank you for your 3/5 review, I'm sorry that we were not able to exceed your expectations on all aspects of your stay. To clarify, as the booking was made through a 3rd party (Expedia) it does not qualify for BW Rewards. We do offer a pillow menu with 6 other pillow options and our Guest Services would have been happy to provide you with a different pillow. As for the other housekeeping and maintenance issues, I will be following up directly with our management team regarding these concerns. Thank you again for your feedback and we hope to host you at the Inn again in the future.

We very much enjoyed our stay at the Water Tower Inn. The staff were very pleasant and responsive to any requests, and the king room was very comfortable. The hotel location was excellent, close to the highway and many restaurants and shopping. We also enjoyed the Pub, restaurant, and room service.

Jamie H, Manager at Algoma's Water Tower Inn & Suites, BW Premier Collection, responded to this review
We are very delighted and happy you had a very pleasant stay the The Inn with us and thank you so much for sharing your experiences as well. Our goal for each guest visit is the ultimate customer experience along with enjoying the vast amenities the hotel has to offer. We look forward to your next visit to Sault Ste. Marie.

I would stay here again in a second, the staff were so friendly and helpful, the location was incredible making that trip through Northern Ontario even that much better. Breakfast options were awesome food was very good, only wish I was staying longer on this trip, highly recommend this hotel.

Jamie H, Manager at Algoma's Water Tower Inn & Suites, BW Premier Collection, responded to this review
Thank you for writing such an incredible review and we truly appreciate you choosing The Inn to stay while visiting picturesque Northern Ontario. We are so happy that the staff was of great assistance during your stay. We very much look forward to hosting you again during your next visit to the North.

Great location next to the intersection of Hwy 17. This is an older property. Public areas and rooms are well-mainted but bit old fashioned. Quiet rooms. Hotel has a pool, tubs and a restaurant. Friendly staff.

Jamie H, Manager at Algoma's Water Tower Inn & Suites, BW Premier Collection, responded to this review
It is our pleasure Gtrotter2008 to have you as a guest at The Inn. Our entire team thanks you for choosing the Water Tower Inn to stay with us along with your kind and positive feedback. We love to host you again during your next visit to Northern Ontario.

We arrived at the hotel late at night, front desk staff were busy assisting a few customers. When it was my turn to check in, I feel like the staff was too tired and couldn't even do the usual pleasantries. If you guys collect points, you need to remind them to add it, as well as to ask for breakfast voucher (for certain level of member), wifi password. Otherwise, the room is clean and comfortable with great amenities.

We really enjoyed the pool and hot tub. The breakfast was reasonably priced and the waitress even got me a tea to take with me when we left. The room was clean and comfortable. I would recommend this hotel.

Jamie H, Manager at Algoma's Water Tower Inn & Suites, BW Premier Collection, responded to this review
Wendy, it is so delightful that you had a great stay with us. We are so happy you enjoyed everything the hotel offers -hot tubs, breakfast and the room. Thanks for sharing and we love to host you again.

Rooms are very clean , great staff . The pool area is a very great spot to either relax or just have a good time with family , you cant go wrong with the choice of a hot tub indoors or outdoors along with two pools and a sauna , my kids love it . We look forward to going back

Jamie H, Owner at Algoma's Water Tower Inn & Suites, BW Premier Collection, responded to this review
Neebish0913, we are thrilled to read your review and especially that your kids loved the pool facilities. Thank you for sharing your family experiences with us. We look forward to your next visit again.

The Staff was Very Friendly & Helpful The Room was a little small but very clean & Décor was good. The Bed was comfortable. Breakfast was very good and there was lots of it however they didn't let you have a sausage if you had the Buffet but displayed it anyway. The Bar was nice and had food as well if you didn't want to sit for a full meal

Jamie H, Manager at Algoma's Water Tower Inn & Suites, BW Premier Collection, responded to this review
Mr. R, thank you again for staying with us and spending the time to write a 5 out 5 detailed star review. Glad you enjoyed our breakfast which is a fantastic way to start the day. We look forward to hosting you again during your next visit to the city.

Super comfortable bed. Bathroom had chic modern amenities. Good pillows. Plenty of free parking. Pool area was very nice. Friendly staff. Peppermint shampoo and conditioner was delightful. Would stay here anytime.

Jamie H, Manager at Algoma's Water Tower Inn & Suites, BW Premier Collection, responded to this review
Pamela, thank you for the fantastic review and we are extremely happy you had a great stay. Wonderful to hear that you had a very comfortable sleep along with enjoying the room amenities. We look forward to seeing you again when your travels brings you to Sault Ste. Marie.

Very nice hotel with all the amenities. Especially enjoyed the outdoor hot tub and Starbucks. Breakfast is not included unless you are at a certain level of membership. There is no sign outside that indicates that it is a Best Western Hotel.

Jamie H, Manager at Algoma's Water Tower Inn & Suites, BW Premier Collection, responded to this review
Christine, thank you very much for the feedback and sharing your experiences with us. Glad you enjoyed our outdoor hot tub along with Starbucks which are the hotel's two most popular amenities. Our Bed and Breakfast option offers all of our in-house guests a competitive and wonderful Hot and Fresh breakfast for $5.00 dollars per person. We look forward to seeing you at The Inn again.

We enjoyed a very pleasant stay at the Water Tower. The outdoor hot tub was very relaxing, the sauna and swimming pool were refreshing, overall cleanliness and appearance was well above average. The only small drawback was a poor view toward the back of the hotel on a derelict business. Thanks for a great stay.

Jamie H, Manager at Algoma's Water Tower Inn & Suites, BW Premier Collection, responded to this review
Bert, we absolutely love your review and are very proud of it. We are incredibly happy you had such a pleasant stay at the Inn. Enjoy your summer and see you soon again at The Inn.

Many of the periphery amenities are quite attractive here. Multiple pools, court yard, fountains, Casey's restaurant connected to the lobby. The rooms however are quite average. Not particularly well equipped and the beds were marginally comfortable. What stood out for me though was the lack of information from the staff. At a recent stay at another Best Western, our rewards account was automatically updated when we checked in. After our check-in here, I went back to the front desk to ask about it and found that it had not been done and would not have if I hadn't asked. Also, there was no mention made of a complimentary breakfast upon check-in but my later inquiry uncovered that there was, so if I hadn't asked, we would have never known. The breakfast system was a little different as well. Rather than the self serve breakfast buffet one usually finds at a Best Western, it was served in the restaurant. We were very unsure of how this system worked and it took a while before our standing around looking lost elicited some help. As well, when we were finished we were surprised when a bill for the breakfast was dropped off at our table with no further comment. Again I had to ask in order to find out that we didn't need to pay the bill. A little more communication please!

I was traveling for business, so I did not have an opportunity to experience all of the amenities. The pool and restaurant both look fantastic. The hotel was clean comfortable and all of the staff that I dealt with were very pleasant and friendly. I will definitely go back again and bring my family!

Jamie H, Manager at Algoma's Water Tower Inn & Suites, BW Premier Collection, responded to this review
We are so thrilled you had a great stay and that we exceeded your expectations. Thank you so much for the review and staying with us. We would love to host you again so that you enjoy the full Water Tower Experience and all of the amenities too.

Got a good price on TripAdvisor, room was fine, beds comfy and fast wi-fi. 2 choices for food and a lounge make for a good place to stop when travelling by motorcycle. Would absolutely stay here again.

Nice clean rooms, good linens and bedding. Good air quality and no pet smells. Pillows could be better. Good shower and tub. No Microwave. Small fridge without freezer. Lots of towels. Perfect location for travelers to Hwy 17. Good rates.

I stopped at the Watertower for the night on my month vacation. My room was clean, and my server in the restaurant was great. Unfortunately the environment was less than to be desired when eating late. We were tired and just wanted a quiet dinner when we heard swears from the kitchen and a ladies voice yelled out some profanity about chicken. I don't want to repeat it but I feel that in a such a nice hotel I would have a expected a more professional behavior.

This hotel is Best Western Premiere. This is the best hotel we've have had the pleasure to stay in seven weeks. Not to mention just the multiple pools and spa. Many areas to sit and relax . They have live music in pub and several places to eat. The staff are all trained to a level not even matched by Delta which was the hotel ee stayed in last time in the Soo. Delta was exceptional but the whole package here is better. The prices are very reasonable.The scenery around is not great but close to the city center .

Jamie H, Manager at Algoma's Water Tower Inn & Suites, BW Premier Collection, responded to this review
Thank you Lawson for the 5-star exceptional review of your stay with us. Most importantly, the hotel is so pleased and happy you had a wonderful and enjoyable experience. We appreciate the detailed feedback and we are very proud being a part of your seven week journey. Have a fantastic summer and we look forward to seeing you again soon.

Great stay at the water tower, but I ordered room service and as the title states. So he said he would be right back but he came back with his cart which tells me he did other deliveries instead of finishing my delivery first. I ate my steak and sawed at it with the butter knife to eat it and could drink my pop till i got a straw. He was 20 minutes getting my steak and straw. For a $54 one person meal, I expected better and the kid got hit $7 tip before telling me he forgot the straw and knife. Everything else was dandy though.

Jamie H, Manager at Algoma's Water Tower Inn & Suites, BW Premier Collection, responded to this review
Steve, thank you taking the time to review our hotel and sharing your food and beverage experience. We can certainly understand your frustration with your in-room dining experience which will be forwarded and addressed to the food and beverage team. Glad to hear the rest of your stay was enjoyable. We look forward to seeing you soon again-have a fantastic summer.

We loved this hotel, although we only stayed for one night. The room was nice, clean, hotel grounds were lovely, great place for breakfast,too. It's not too far from the St.Mary's River and the Locks. We love to walk along the River. We would definitely stay here again!

The hotel was fine, I would stay there again, but the leaking toilet flapper caused the toilet to flush all night, and in all fairness, I did not report it until we checked out in the morning, as I figured it wouldn't get fixed throughout the night. The room was fine, the breakfast was fine. We had the buffet. We were only there for an overnight, between Thunder Bay and Oshawa, so it did us just fine.

This is clearly a premier property on the Canada side of Sault Sainte Marie, which is safe and easy access to many night life activities. It is a bit of a distance from the USA crossing and you need to check your directions for driving and other activities if you are unfamiliar with the area and thoroughfares!

Jamie H, Manager at Algoma's Water Tower Inn & Suites, BW Premier Collection, responded to this review
Clay, thank you for the 5-star review and taking the time to share your recent visit with us. We are so happy you enjoyed your stay north of the border and love to see you again soon when you visit Sault Ste. Marie. Have a wonderful and enjoyable summer.

A stopover on way home after a long trip. Hotel was very nice, clean and rooms were above average. Did not use the pool area as we arrived late but checkin was without problem, parking secure and rooms very nice. Ate at the restaurant at the hotel and it was just fair, would not recommend for price. To many good alternatives near by but it was late and we were tired.

Jamie H, Manager at Algoma's Water Tower Inn & Suites, BW Premier Collection, responded to this review
Thank you Curt for the kind words and making our hotel a stopover for you on the way back home. We greatly appreciate the feedback on our rooms, parking and facilities. We hope to see you again on your next visit to Sault Ste. Marie so you can enjoy our indoor/outdoor pool facilities. Have a wonderful summer.

Highly recommend staying at this hotel.... it's lovely... comfy beds and pillows..... salt water pool and outdoor hot tub was great.....the friendly staff were so knowledgable and helpful....the restaurant attached to hotel was delicious and reasonably priced....

Michelle C, Manager at Algoma's Water Tower Inn & Suites, BW Premier Collection, responded to this review
Hello, Thank you for your 5 star review and lovely comments. We are so pleased that we exceeded your expectations and hope that you come back soon. Enjoy the rest of your summer with family and friends. Cheers!

We were in town for a 50th wedding anniversary. We chose to stay at the Algoma Water Tower Inn as that is where the festivities were taking place over the weekend. The room we got was very spacious and came equipped with two double beds; Wi-Fi; AC; small fridge and microwave. There was also a small table with chairs and a tub chair located in the corner. Room was exactly what we required for our three night stay. The hotel comes equipped with swimming pools, hot tubs and exercise room. There is also a restaurant and a bar in the lobby area.

Michelle C, Manager at Algoma's Water Tower Inn & Suites, BW Premier Collection, responded to this review
Hello Donald, Thank you for your 5 Star rating and comments regarding our INN. We hope that you enjoyed the celebration that you attended and we look forward to hosting you again. Enjoy the rest of your summer with friends and family. Cheers!

Rolled in around 2:30am with two sleeping kids after a longer than expected road trip. Received a discounted rate due to our late check-in as well as four passes for breakfast. Didn't use any amenities as we left first thing in the morning but looked like a great spot...outdoor hot tub would be great in the winter (assuming its open).

Michelle C, Manager at Algoma's Water Tower Inn & Suites, BW Premier Collection, responded to this review
Hello Kyle, Thank you for your review and I'm sorry to hear that your schedule didn't allow you to stay and enjoy our facilities. The kids would certainly have enjoyed the 2 pools and the 2 whirlpools and to answer your question "yes" the outdoor whirlpool is heated and is open all year round. We hope you enjoy the rest of your summer with family & friends. Cheers!

This was one of our favorite hotels that my husband and I stayed at during our vacation. The front desk was friendly and courteous. The rooms were spacious and clean. It's located in a safe, clean area near many activities. The only complaint we had was we never got any service at our breakfast and no compensation for our inconvenience.

Michelle C, Manager at Algoma's Water Tower Inn & Suites, BW Premier Collection, responded to this review
Hello, Thank you for your 5 Star rating and great comments regarding our reception staff. On behalf of the INN please accept my sincere apologies for not receiving service in the restaurant and I hope that it won't deter you from returning to the INN. Enjoy your summer with family & friends. Cheers!

once upon a time , i stayed at the water tower inn. i was NOT looking forward to it . i had heard that the carpets were swirly patterns and the pillows were subpar. i stay a lot of places all over the main belt in canada from vancouver to PEI. then i walked into the water tower, this sassy little critter with curly brown hair working the front desk, greeted me with a smile and a solid " hey , how is your day?" doesn't seem like much , however , driving the long hours i have, her asking me how my day was, was day-maker. She continued with her infectious attitude booking into my room . great experience overall. BUT WAIT! it gets better!!! after settling into my room with ABOVE par pillows , i ventured down to the lobby where the wonderful front desk attendant , whose name was Carly , sent me in the way of the pub to hear " the josh norling trio". MY GOD! that was a time. we enjoyed dinner at the pub and chatted with carly before we retreated to our rooms. she gave us a solid break down on the "goings ons " of sault ste marie. she encouraged us to hit the mill market , as well as checking out the beautiful nature at hiawatha.. also can we talk about farmer bob ?? GEM! long story short , we were sleeping over night and leaving asap, but she convinced us that theres more to sault ste marie. and now were coming back in september to check out the tour train and the colours ! not to mention whisky bar she raves about with live bands !! your carpets are swirly , but your staff is friendly 9/10 - will be back.

Michelle C, Manager at Algoma's Water Tower Inn & Suites, BW Premier Collection, responded to this review
Hello, Thank you for sharing in detail your experience and how it changed your view of not only our INN but also with Sault Ste. Marie. I'll be sure to share your review with all the reception staff so they know how important they are to the guest experience. Have a great summer with friends and family and we look forward to seeing you in September. Cheers!

Have to mention what a wonderful welcome we received upon arriving at the Water Tower. Carly T was warm, friendly and genuinely happy to make our stay as happy as possible. Travelling to BC DEBORAH AND STEPH

Everything was great, the staff, the location, the pool and hot tub. The drawback is the room smelled of old smoke, despite the no-smoking policy at the hotel. Which leads me to believe they have not completed a renovation since ending beginning their smoking policy. The smell knocks you back when entering the room. At least the room we stayed in. Would be a great hotel once renovated. Will probably not stay here again unless we see they have renovated.

Epic Fail... get there early because it will not be replenished. I waited 15 minutes to be advised that it will not be replenished and had to choose another option in which I had to pay extra. The customer in front of me became very frustrated and asked for the Manager - it became extremely uncomfortable while waiting with my daughter we choose to leave and get breakfast elsewhere. Also, there is rarely someone working at the pool - it is best to remember to bring down your hotel room towel. Overall it is a great hotel - just don't expect a contenental breakfast or towels at the pool!

the hotel was clean and in a great location,great pool area and the restaurant is good.i liked the pub.room was clean and the staff was very nice.i would recommend this hotel.the parking is good.the food is very good quality.

My family and I were just passing through Sault Ste-Marie and had the greatest stay in this hotel!!! We were received by an extremely welcoming and understanding clerk and the next morning Michael even went to the kitchen to fill up our water bottles!!!! The woman at Casey's did everything in her power to make my fatigued daughter's breakfast pleasurable!!! The kids had a great time in the pools!!! Everyone went over and above to make our stay most enjoyable!!! Would highly recommend for families!!!!

Jamie H, Manager at Algoma's Water Tower Inn & Suites, BW Premier Collection, responded to this review
Thank you so much MDBinc for sharing your recent Water Tower experiences with us and writing such an amazing and beautiful review. Your experience is the hotel's goal for all our guests. So happy Casey's staff help make your daughter's breakfast enjoyable and that you had "the greatest stay in hotel"(we love this). We are so excited for your next visit.

A very nice hotel. Other than being listed online as a Best Western you would not realize it was one until you ask. The actual name is Algoma Water Tower inn. It recently became BW The Water Tower Inn as a premier collection. I would recommend this hotel.

Jamie H, Manager at Algoma's Water Tower Inn & Suites, BW Premier Collection, responded to this review
Thank you for taking the time to share your experiences with the Inn. Ii is always fantastic to hear feedback from our guests. We are extremely happy you enjoyed your stay and look forward to seeing you again at the Water Tower Inn.

Price Reasonable - Hotel very clean - Comfortable mattress - Room & bathroom very clean. Comfortable bed - Decent breakfast. Plenty of restaurants in the vicinity - Grocery store nearby. Good value for the cost. Above all, located in a great location for travellers. Hotel is right on the highway yet room is quiet. Had a great sleep after a long day drive and to be ready for another long day drive next day..

Jamie H, Manager at Algoma's Water Tower Inn & Suites, BW Premier Collection, responded to this review
Wow, Jean, what an outstanding and detailed feedback of the hotel- we are extremely thrilled you enjoyed your stay. So wonderful you had a great sleep on one of our comfortable mattress's while enjoying all the amenities too. Thanks again for making the hotel a part of your journey and we love to see you soon again-happy travels.

Fantastic hotel with an excellent restaurant and bar area, the pool and 2 hot tubs were great and the sauna was nice and hot. We initially booked 1 night but liked it so much stayed a 2nd night. Very helpful and knowledgable staff. Can not think of anything negative.

Jamie H, Manager at Algoma's Water Tower Inn & Suites, BW Premier Collection, responded to this review
Thank you Garantje for an amazing review and especially for taking the time to kindly share your recent experiences with us. Our staff is passionate, dedicated and caring to ensure every guest visit will be memorable and enjoyable one. We are extremely happy you had a great stay and would love to host you again soon.

Stayed here 2 nights for work. It was quiet, clean and friendly. I would stay here again The restaraunt opened at 6:30 am for breakfast. That left me a little tight for time as my workday usually starts earlier than this. A 6 am start for breakfast would be preferrable.

Jamie H, Owner at Algoma's Water Tower Inn & Suites, BW Premier Collection, responded to this review
Thank you Martin for the high rating along with a very nice review. We take great pride in hotel cleanliness and we are so happy you enjoyed your stay. We will certainly take your recommendation for breakfast times under review and advisement. We look forward to seeing you again.

We drove from Eau de Claire in Wisconsin to get here, as we figured after an 9 hour drive, someplace with a pool and a sauna would be relaxing. Over the top service, Pizza was good, Molson was cold. Would absolutely recommend to anyone visiting, exp from the states. Plus, Mike D was hilarious. :) Cheers!

Michelle C, Manager at Algoma's Water Tower Inn & Suites, BW Premier Collection, responded to this review
Hello, That certainly was a long drive and we're pleased you found our INN to be exactly what you needed. Exceeding our guests expectations is one of our shared values and it's great to hear that your expectations were. All the best... Cheers!

a bit older, (they were repainting when we were there), but thoroughly enjoyed and would stay again as well as recommend. There is a salt water pool. Definitely not your typical pool area found in most places, but more resortish. There is a Pub (16 beers on tap), and Caseys restaurant/bar and grill, all connected so no need to go anywhere. We had dinner there 2 nights as well as breakfast. food was reasonably priced, presented nicely and very good. Music several nights a week. Staff are so helpful and friendly. We willcstay here again when in the Sault.

Jamie H, Manager at Algoma's Water Tower Inn & Suites, BW Premier Collection, responded to this review
Thank you Tunsis for taking the time to share your experiences with The Inn with us as your feedback is very valued and appreciated. We are so happy that "everything is there" for you and that you thoroughly enjoyed the conveniences of our Pub and Casey's along with our popular salt water pool facilities. We look forward and love to host you again.

It was a quick 1 day shopping trip and although we were 4 in a double room the generous size of the room accommodated us quite nicely. We dined in house, used the pool and enjoyed ourselves. Staff was very welcoming. An excellent breakfast the next morning as well!

Jamie H, Owner at Algoma's Water Tower Inn & Suites, BW Premier Collection, responded to this review
Mary H, thank you very much for the 5-star rating of our hotel. Hope you had a wonderful time shopping in Sault Ste. Marie, as we are thrilled you enjoyed your stay with us. We look forward to hosting you and your friends again during you next visit

This was a great find! Love the pools, the Starbucks!, the location and the restaurant. The room was clean and comfortable and most of all it was quiet!!! Central location lots of fast food options across the street. The pools were never busy, well maintained, lots of towels.

Jamie H, Manager at Algoma's Water Tower Inn & Suites, BW Premier Collection, responded to this review
Bigred_10, we absolutely love your review of The Inn and really appreciate your time to write such a wonderful review. Our corporate philosophy is to always exceed our valued guests expectations during every visit. Glad to hear you enjoyed our vast array of hotel amenities. We look forward to your next visit with us.

Stayed one night on the way home from Toronto. Needed to find a place with parking for an oversized truck. It has easy access for parking. Had supper in the pub and enjoyed listening to the live music. There is an indoor pool and hot tub as well as an outdoor hot tub. Room was really nice, bed very comfortable. Lots of options for breakfast in the morning in the restaurant. Was impressed to see people being allowed in the pool early in the morning.

Jamie H, Manager at Algoma's Water Tower Inn & Suites, BW Premier Collection, responded to this review
What a fantastic review as we are so happy you enjoyed your stay with us before heading back home to Toronto. Our live music in the Pub along with our very easily accessible parking lots are extremely popular with many of our guests. We look forward to your next visit.

i stayed well on business. all the staff was exceptional. the front desk went above and beyond to make my 3 night stay great. the employees that realy stand out to me though are Tim at the front desk and Mars at the pub. i had a chance to have a a couple good conversations with them. i was in a king sized room on the 5th floor, it was well layed out and the bathroom looked like it had just been redone. The BED thou....... amazing, much better then almost every hotel i have stayed at before. i strongly recommend this hotel if you are in the Soo area.

First time staying here. We got to our room to find it full of dust, as they were painting and sanding the hallways. We asked to switch to another room and they were very accommodating and apologetic. Bathroom was a little tight but overall a decent room. Restaraunt was very good.

We had a lovely time at the Water Tower Inn - clean rooms, friendly check in, great restaurant. Everything was great except on check out. I hadn't checked out but when I returned to my room from an errand at 10:30 a.m. (check out is 12:00) I found the chambermaid had packed my stuff and was almost finished cleaning the room. Although the cleaner aplolgized it really left me feeling unsettled. I was in the Sault for medical reasons and was suprised to have a "tourism tax" added to my bill. I asked that it be removed but was told that wasn't possible. Shame on you Sault Ste Marie for guaging visitors who spend money in your city. I wrote to both Sault Ste Marie Tourism and the Water Tower Inn and neither has responded except Sault Tourism who said they'd get back to me but have not.

Frankly an excellent place to stay; a good location in the city. Very good restaurant, very good bar (with entertainment). Service in both places plus the inhouse Starbucks was excellent. Staff were professional, caring and clearly wanted to do well.

Michelle C, Manager at Algoma's Water Tower Inn & Suites, BW Premier Collection, responded to this review
Hello, Wow... your comments are so appreciated as part of our shared values and culture are to exceed our guest expectations. Thanks & Cheers!

Stopped in for a quick dinner but had a great pizza ! Very delicious and perfectly cooked. My server Dana B was an excellent waitress, very sweet and prompt with my order. I certainly will be back for the great customer service !

Michelle C, Manager at Algoma's Water Tower Inn & Suites, BW Premier Collection, responded to this review
Hello Desiree, Thank you for sharing your experience and that you would be back for the great customer service. I agree Dana is and excellent server as she continually goes above and beyond by exceeding our guests expectations. I'll be sure to pass on your comments to her as I know she'll be very appreciative. As for our pizza... I'm a little prejudice as I too love the pizza here... my favourite being the "Sweet & Spicy Prosciutto"... maybe on your next visit you could try out our incredible hamburgers? Cheers!

This was quite a fancy hotel but the staff were excellent. The room was comfortable and the bed was very comfortable. The pool and hot tub were nice. We ate in the restaurant which was also very good.

Michelle C, Manager at Algoma's Water Tower Inn & Suites, BW Premier Collection, responded to this review
Hello, Thank you for your great review. We are thrilled that you were able to experience all that our INN has to offer. Please come again... Cheers!

We booked this hotel for just one night as a quick little escape from reality during the busy work week shuffle! We made the point to rent the room with the jetted tub, which was amazing. We made use of the pools and hottubs as well which added to the relaxation of the night. We made our way down to the pub for something to eat, and service was great! I would definitely stay here again.

Michelle C, Manager at Algoma's Water Tower Inn & Suites, BW Premier Collection, responded to this review
Hello, We are thrilled that you had a very relaxing stay-cation and enjoyed not only your room but Club Cabana and The Pub. Please do come back again! Cheers!

Always very clean with super staff. Indoor and outdoor hot tub is well maintained. Beautiful to stay in the winter! The 'NEW' pub menu is a great improvement with more selection. Don't forget to enjoy the 'Kronuts' for desert in the restaurant!!

This is the second time we have stayed and I was impressed that they welcomed us with a little package of goodies and a hand-written welcome back note! The room, indoor pool, sauna, outdoor whirlpool, and in-house Starbucks and Casey's restaurants all make for a great place to hang out and relax.

Great location. Clean hotel. Good amenities. Nice having the restaurant and a pub conveniently located. Lovely room for a great price. Wonderful hot tubs and pool. Fitness room open 24 hours. Staff helpful and knowledgeable.

My husband and I booked a room for my 50th birthday. Heard from friends in Canada that they have a nice pool. I spoke with the reservations clerk who assured me that We would have a lovely room with a hot tub for 2. When we arrived, the rate was 189 per night, plus 50 per night in incidentals. We went to the room, it was smaller than our bedroom at home and a total dump. Hot tub was a bathtub with jets in the bathroom. In addition, they rent their pool out to the general public and there was a birthday party going on in the pool area with 50 screaming kids. Terrific way to spend 50th birthday. We left, got a refund, and went across the street to the Quattro, which is a much nicer hotel, with better rates. don't waste your time or money on this hotel.

I love this place! It's a very good family getaway. They have three pools in their hotel. One outdoors, two indoors (one is for children) and a hot tub! The rooms are amazing too. All in all, it's a family friendly hotel that will make the whole family enjoy themselves!

Michelle C, Manager at Algoma's Water Tower Inn & Suites, BW Premier Collection, responded to this review
Hello, It is wonderful to hear that you and your family loved our INN! We look forward to your next stay so that you may have the opportunity to enjoy some great food in two restaurants, Casey's and the Water Tower Pub. Don't forget to visit our website for our seasonal packages. Cheers!

Nice hotel and services.The location is on the outskirts of the city but like many places the new growth is in the outskirts. Lots of good shopping and restaurants close by. Lots of parking and good access to major travel routes.

Michelle C, Manager at Algoma's Water Tower Inn & Suites, BW Premier Collection, responded to this review
Hello, Thank you for taking the time to give your take on our INN and the SSM area. We hope that you had the opportunity to take advantage of our 2 restaurants, 3 indoor pools and our outdoor heated whirlpool. Please visit our website to review our latest packages. Cheers!

Service is great!! My waitress Carly recommended some great beers and paired it with a delicious fish and chips couldn't be happier Anyone coming into town or a local looking for great food and music look to this joint to do it all for you Thanks to the staff and Carly for this great experience!!!!

Kaylee R, Food & Beverage Manager at Algoma's Water Tower Inn & Suites, BW Premier Collection, responded to this review
Hello and thank you for taking the time to review us. We are thrilled to hear you had an outstanding experience in our Pub. Carly is one of our veteran servers, and I will definitely share your kind words with her. Our Pub is the local hot spot for great beer, tasty food and the best live entertainment. 16 beers on tap, gourmet pizza and live bands every Wednesday - Saturday certainly set us apart from the rest. The music starts at 9:30pm, but the pub fare is always piping hot and the beers are always ice cold ! We hope we will see you again soon. Cheers!

This is a nice clean and caring place. When I booked my stay they found out the reason for the stay and changed the rate of my room. They have pet friendly rooms. There is a aquatic centre a gym Casey's restaurant and the Pub Lounge as well as several other restaurants in the area. This is the second time I have stayed here and I will stay here again

Michelle C, Manager at Algoma's Water Tower Inn & Suites, BW Premier Collection, responded to this review
Hello Brian, Though the circumstance for your visit wasn't a social one I'm very pleased that Tim at Reception was caring and thoughtful of your needs. I would like to thank you for taking the time to share your thoughts and we look forward to your next stay with us so that you may enjoy all the wonderful amenities that the INN has to offer. Know our thoughts are with you and your loved ones at this time. Warmest regards,

Friendly Staff at this reasonably priced and clean Hotel in SSM. The internet is fast, the rooms spacious and clean. The restaurant is certainly nicer than in the bigger chain hotels at a similar price and the people working there make a real difference. if you are keen on extra services pool and spa make a difference

Jamie H, Manager at Algoma's Water Tower Inn & Suites, BW Premier Collection, responded to this review
Thank you HBAJCDP for taking the time to share your kind words and experiences with us. We take tremendous pride in the cleanliness of our facilities and rooms as well providing our guests with the ultimate customer experience and value for their hard earned money. We absolutely love your heading of the review"Clean and Comfortable" because if you are happy we are even more happier. We look forward to hosting you again in the future.

We chose this hotel as we have stayed before and enjoy the pool, sauna, and outdoor whirlpool. The outdoor whirlpool was not working properly one evening which was a big disappointment. The pool can get over run with kids. Also, the pool area offers memberships to the community, so can be busy. Don't expect that only hotel goers will be using the facilities. Also, this hotel books many large groups (youth skiers, etc.) that take over the hotel (pool, running halls, noisy in rooms, etc). They say the pool is salt water, but I smelled of chlorine even after showering. It could be that the whirlpool is not salt water. They should post a sign in the halls and elevators "no running in the halls" as this goes on all day and evening. I saw parents encouraging it, even after I let 2 moms know this disturbed my morning sleep. They didn't seem to care, so this is probably common practice in the hotel. It should be reinforced at check in or in documentation in the room that this is not tolerated and security should be checking the floors. Like I said, this goes on all day - small kids and older kids. For this reason, I will be booking another hotel during my next stay in Sault Ste. Marie. I had family staying at The Quality Inn and did not experience these noise issues.

Michelle C, Manager at Algoma's Water Tower Inn & Suites, BW Premier Collection, responded to this review
Hello TOtraveller23, Thank you for your review, we always appreciate feedback from our guests. Based on your review and through investigation it was determined that it was a busy weekend so I understand your disappointment with your stay. Please know that through policies at check in and with extra staffing we make our best efforts to keep noise levels in check. As for your concerns in Club Cabana: Mechanical failure does strike at the most inopportune times and the issue with the out door whirlpool was addressed. With respect to the chlorine smell please know that salt pools are still sanitized and periodically treated using chlorine in order to maintain a proper balance. With all this being said I hope that you had an opportunity to enjoy a meal in Casey's or listened to the music in the Pub. On behalf of the INN I would like to apologize for the inconvenience and I hope that you'll reconsider and choose The Water Tower Inn on your next visit. Warmest regards.