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Best Western Plus Hotel Big America, Santa Maria

4.5/5  - basé sur 770 notations.
1725 N Broadway, 93454-1927, Santa Maria, United States - See map

Stay at this pet friendly Santa Maria, California hotel offering convenient access to Vandenberg Air Force Base, Pismo Beach and the quaint town of Solvang. Situated in central California's beautiful Santa Maria Valley, the Best Western Plus Big America proudly offers friendly customer service and comfortable accommodations for an affordable rate. This Santa Maria area hotel boasts well-appointed guest rooms and suites, each featuring Thomasville Early-American furniture, cable television with HBO® and free wireless high-speed Internet access. Begin each morning with a complimentary deluxe, continental breakfast. Guests will also enjoy an array of amenities including an outdoor heated swimming pool, hot tub, business services and meeting facilities accommodating up to 35 people. Pets are welcome with some restrictions. This Central Coast area hotel's Interstate 101 location provides guests with convenient access to a variety of key attractions including the Santa Maria Speedway, the Santa Maria Museum of Flight and the Guadalupe/Nipomo Dunes Reserve. Spend an afternoon at Pismo Beach, just 15 miles away or visit the quaint Danish village of Solvang. Golf enthusiasts will enjoy being minutes away from Blacklake Golf Course and The Dunes Golf Course. Traveling on business? Vandenberg Air Force Base and Lockheed Martin are also close by. Guests will also enjoy an afternoon of wine tasting at nearby wineries in Paso Robles or visiting the famed Hearst Castle. The friendly, helpful staff at the Best Western Plus Big America is ready to ensure a fun-filled memorable stay in Santa Maria, California. Make a reservation today and save!

Best Western Plus

Hotel Big America

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Partner
 
based on 770 guest reviews
NOTE ISSUED
Excellent
410
Very Good
253
Average
64
Poor
28
Terrible
15
REFER TO NOTICE
Business Business
111
Couples Couples
250
Family Family
256
Friends getaway Friends getaway
77
Solo travel Solo travel
41
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Una sola noche, todo perfecto"

5
10/07/2018

Clean, comfortable, fast checkin and checkout. Very well located if you are travelling from San Francisco to Los Angeles. Clean, big rooms, and excellent and complete breakfast. Would choose it again, no doubts!

BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Thank You f_mariano for staying with us and for leaving us a review! We are so glad to see you thoroughly enjoyed your stay with us, the amenities we offer and more! Should your travels bring you back to the area, we hope you choose to stay with us again! Thanks Again!

"Our, all Best Western trip down the Coast! "

5
05/07/2018

We decided to take a trip and explore the coast of California after we got off of a cruise to Alaska. Since we were Best Western Rewards members.. we stayed in this hotel exclusively. I have to say, that this one is the best all around that we have stayed in. It's very clean, well thought out rooms and very friendly staff. I don't know if these Floridians will every come this way again, but if we do, we will definitely stay again!

BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Thank You Abbydalem for staying with us and for taking the time to leave us a review! We are so glad to see you enjoyed your stay with us on your California vacation! Should your travels bring you back to the area, we definitely hope you choose to stay with us again! Thanks Again!

"Nothing not to like"

5
02/07/2018

We were able to park in front of our room and access the room from the parking lot which is a great convenience if you have a lot of luggage. The lady who checked us in was very friendly and professional. The room was nicely decorated and somewhat unique in that you could close off the bathroom and closet area and there was a separate room for the toilet. The room had microwave and refrigerator. Breakfast was excellent and the breakfast room was pleasant and spacious. All in all, a very nice hotel.

BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Thank You Lawrence5279 for staying with us and for taking your time to leave us a review! We are so glad that you enjoyed the many unique features about our Hotel; such as the separate and spacious bathrooms, breakfast, free parking, decor and much more! Should your travels bring you back to the area, we hope you choose to stay with us again.

"Hotel or Motel? You decide."

2
25/06/2018

The hotel itself is quite nice. The problem is the guests! The hotel is set up motel style, with doors opening on to the parking lot. Guests who smoke felt it fine to hang out in the parking lot and in front of rooms in groups and talk (VERY LOUDLY) well past 10 pm. Kids were running around on the outside balcony well past 11 pm. I had to call the front desk TWICE to get some quite, which finally happened around 11:30 pm. The smoking situation could be rectified if the hotel designated a smoking section - the covered area opposite the lobby entrance would be ideal. This would at least help with the crowds of burly men hanging out in front of room doors - which didn't make me feel safe - and I am a big man myself.

BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Thank You Bill Amplo for staying with us and for taking the time to leave us a review! We appreciate when our guests leave reviews, whether it be good or bad, as it helps us to learn what we are doing right and what we can improve upon. We would like to apologize to you for the inconvenience of the smoking guests and their loudness, we do have designated smoking areas for the guests to utilize but it seems we might have not been as on top of it this busy weekend as usual. All in all we hope you had a great stay with us, with the exception of the incidences you listed above, and we hope those occurrences won't deter you from staying with us again. Thank You again for your in depth review and for staying with us.

"Excellent Accommodations"

5
21/06/2018

This is a very nice place to stay. It's centrally located and shopping and dining is very near by. The rooms are clean and comfortable. Maid service is excellent, they go out of their way to make your stay enjoyable.

BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Thank You Topkick642 for staying with us and for leaving us a review! We are so glad to see you enjoyed your stay with us and we definitely hope you come back again for another visit!

"Big America = Great Santa Maria Hotel"

5
07/06/2018

Very friendly staff will welcome you to a great hotel with many amenities, lovely rooms, shuttle service, and yummy breakfast that is much larger than regular hotel breakfast. The people here really make this newly refurbished hotel a pleasure to stay at. We book the same room every year, and when we arrived the previous guests had a late checkout, so they offered us a small suite for a discounted rate....so great, great room!

BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Thank You Thaloblues for staying with us and for taking the time to leave us a review! We are so glad to see that you enjoyed your stay with us and the amenities that we have to offer. We love being able to help our guests and make their stay with us and close to home as we can. We look forward to your next stay with us!

"Wonderful Stay"

5
05/06/2018

This is our 3rd year we have visited this location and the employees are always caring and professional, the hotel is nice and clean, as well as their wide selection of breakfast items always tasting delicious. All comes with the price of the room.

BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Thank You SanPedroCA for staying with us again AND for taking the time to leave us a review! We are so glad you continue to stay with us and we hope that'll keep going into the future! We love to see that you guys enjoyed your stay, the breakfast and our staff! Hope to see you again soon!

"I love this place!"

5
31/05/2018

I come for work each time I come in the city I choose this place it's always clean staff is friendly breakfast is great!. There's never a problem with check-in check-out if I need anything staffchex with you as you're walking is everything okay is your stay comfortable is there anything that I can do it is just the most comfortable place that I have gone to in the area and I will always choose the Best Western big America in Santa Maria highly recommended

BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Thank You DeeRuss2014 for continuing to stay with us and for taking the time to leave us a review! We are so glad that we are your number 1 choice when you come to the city. We look forward to your next visit!

"Great Surprise"

4
19/05/2018

Room was more than expected. Breakfast had many choices. Staff was wonderful and very helpful on all shifts. Easy parking and right off of a main street. Internet allowed us to do key research for the area.

BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Thank You Kerock for staying with us and for taking the time to leave us a review! We are so glad to see you enjoyed your stay with us and our Staff was helpful. Should your travels bring you back to the area, we hope you choose to stay with us again!

"Very comfortable, clean and convenient to area"

4
01/05/2018

Enjoyed our four night stay at the BW Santa Maria. The room was spacious, nicely appointed and clean. The beds were very comfortable and the complimentary breakfast well above average for hotels of this category. The staff members were all courteous and professional and the room rate was quite competitive for this area. We would definitely stay again.

BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Thank You Tom O for taking the time to leave us a review and for staying with us! We are glad to see you enjoyed your stay with us and that everything went great! Should your travels bring you back to the area, we hope you choose to stay with us again!

"fantastic hotel"

5
24/04/2018

We rolled in late on Saturday night. Quick check in. Very friendly posse at the front desk. Room was clean, comfy beds, quality table and chairs, great TV channels, loved the oversized mirrors (tweens felt like celebs), and ample breakfast. The spacious sink area was elegantly designed and very functional. Separate toilet area with shower. Overall a comfy, secure, amazing start to our spring break road trip!

BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Yay! We are thrilled to see that you and the "tweens" enjoyed your stay with us Franklin W! We are constantly hearing about how great the sink and vanity area are so we're glad to see you guys enjoyed it too! We definitely hope this won't be your last time here at our Hotel!

"On our way to visit CAL POLY SLO"

5
23/04/2018

We enjoyed our stay at this hotel, I was with my daughter on our way to CAL POLY SLO. We arrived really late and the room was very comfortable and clean. The next day we got up early and the breakfast was delicious!!!

BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Thank You elsa9931 for taking the time to leave us a review! We are so glad to see you and your daughter enjoyed your stay with us on your way to Cal Poly! We definitely hope you come back for another visit with us! Thanks again!

"stay in Santa Maria"

4
13/04/2018

The room was clean, and comfortable. It was mostly quiet, except for a person who was knocking on a room door for about 10 minutes at approximately 6am . This Best Western has outdoor hallways, so any noise seemed to come from the outside. The inner walls provided peace and quiet. The breakfast was a disappointment - wet eggs, soggy bacon, and mushy cold potatoes. Oh well, I wish I liked oatmeal!

BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Hello Lori503 and thank you for your review! We are sorry to see you didn't have the greatest time at our Hotel but we are glad you took the time to give us a review! Whether it's good or bad, we like to know what's going on so we know what we're doing right and what we can improve upon. We definitely hope you come back and give us another chance to show you are superb customer service!

"Thank you so much!"

5
01/04/2018

I arrived at 10pm with two teenage boys in tow. We had driven five hours to get to Santa Maria for a family gathering. I felt welcome from the first interaction. The ladies behind the desk checked me in quickly and greeted me by name. I felt like I had just arrived at the home of a friend. I asked what time the pool reopened, as my boys were really looking forward to a swim. They let them swim, with the instruction that they not get too loud. The hot tub automatically turns off at 11. At 11, someone came outside and asked if we would like to use it longer and manually turned it back on. My boys were ecstatic! The room was large and comfortable, but the restroom was amazing. It was like a master bathroom, not the teeny hotel bathrooms you usually see. It contained a large closet and a well lit vanity. Breakfast was delicious! Eggs, bacon, waffles, fruit, biscuits, gravy, country potatoes, toast, bagels, danishes, muffins, 4 kinds of cereal, and hot oatmeal. My boys were stuffed (and as anyone with teenage boys knows, filling the belly of a teenage boy is not an easy thing to do!) When it was time to check out, my boys did not want to leave. We truly enjoyed our stay here and would definitely stay again.

BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Thank You Adrian W for taking the time to leave us such a glowing review! We're thrilled to see you and your boys thoroughly enjoyed your stay with us! We are always happy and eager to help make our guests' stay here more welcoming and enjoyable, so it comes as no surprise that the night staff helped your kids enjoy the pool/hot tub for a little while longer. We love that you guys also enjoyed our lovely breakfast and that there was something for all of you to enjoy! We definitely look forward to your next stay with us!

"needs improvement"

3
27/03/2018

the room layout was nice, with full length mirrors to appear more spacious, but both beds in the suite were not comfortable to sleep in, could not determine until the first night was done, did not want to try a different room.

BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Thank You N9638ZVsf for tqaking the time to leave us a review! We definitely appreciate hearing the different opinions of our guest, whether they be positive or negative, they help us to know what we are doing right and what we can improve on. We definitely hope you give us another chance and you come back for another visit!

"Everything was first rate."

5
26/03/2018

This was the best motel at best rate I've stayed at during my vacation in CA. Price very reasonable, staff courteous and above and beyond helpful. Breakfast included nice variety of hot foods, i.e. eggs, bacon, etc and fresh fruit and other items. Highly recommend this motel. Don't count on all Best Westerns to be this great tho. Staying at one tonight in Arroyo Grande that is nothing like the 1 in Santa maria.

BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Thank You lillyhusky for taking the time to leave us a review! We are so glad to see you enjoyed your stay with us so much that you said it was the BEST MOTEL you've stayed at in CALIFORNIA! Should your travels bring you back to the area, we definitely hope you choose to stay with us again! Thanks Again!!

"Lovely and comfortable"

5
25/03/2018

Really nice long grounds. Rooms are nicely decorated and very clean. The bed was really comfortable. The basket was probably the second best we've ever had. Real eggs! And good bacon. We stayed in a suite because there was nothing else left. Really nice suite.

BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Thank You Tamsea for taking the time to leave us a review AND rating! We are thrilled to see you enjoyed your stay with us and we definitely look forward to your next visit!

"A "Best" Best Western"

5
22/03/2018

As a rule, I like Best Westerns; they are generally consistently good places to stay. This was one the best I have ever stayed at. All the staff were friendly and accommodating. I made the reservation last minute and they gave me a good price on a one bedroom suite on the second floor. The reservation was easy and smooth (be sure to use your rewards or AAA rate). The check in was easy and smooth and the room was clean and comfortable. They had fruit, cookies, muffins and yogurt to snack on at any time day or night, two free bottles of water in the room and a pretty decent included breakfast of eggs, bacon, waffles, fruit, yogurt, muffins, potatoes, etc. and lots of coffee, tea or water. I think if other Best Westerns want to visit a model of what a good hotel with good service looks like they should visit the Best Western Plus Big America in Santa Maria; they have it down.

BW_Santa_Maria, Sales Manager at Best Western Plus Big America, responded to this review
Thank You santabarbaraserenity for your lovely review! We are so pleased to see that you thoroughly enjoyed our amenities,customer service, breakfast and our Hotel! We greatly appreciate your kind words and you ending memo to other Best Western Hotels, we definitely hope you have the chance to come back and visit with us soon!

"Very Good Hotel To Stay At"

4
19/02/2018

Room was nice, noisy though. This is a large hotel. There were many rooms around us. Being a Saturday night, I could hear coming in until about 1 am. Recommend asking for room upstairs (so no one above you) or toward corners (not next to you). Service and cleanliness were good though. Breakfast area was a little small for the amount of people, very crowded. But food was good. Basic Best Western fare...

BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Thank You Patricia M for your review! We are thrilled to see you enjoyed your stay with us and we do apologize about the noise. We're glad you enjoyed our service, cleanliness and breakfast. We definitely hope you come back and stay with us again soon!

"Very nice"

4
18/01/2018

Stayed 3 nights in a suite, not that big, but very nice with all the amenities you need, except for a safe. Clean, newly remodelled, nice breakfast, heated pool, we liked it here. Payed 83$/night including taxes was a good price for what we got. Wifi worked fine.

BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Thank You pean for taking the time to leave us a review! We are glad to see you enjoyed your stay with us and the amenities we offer. We would also like you to know that we do have safety deposit boxes in our Lobby Office, so next time you visit you are more than welcome to store valuables in there if needed.

"Great Place to Stay"

4
07/01/2018

I stayed here for six nights in late December. My room was large, clean and comfortable. The hotel was very busy while I was there but there was always plenty of parking. The staff was pleasant and helpful. The breakfast room was crowded in the morning and it was sometimes difficult to find a seat. There is a meeting room next to the breakfast area which they opened on busy mornings which helped. I would definitely stay here again if visiting Santa Maria.

BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Thank You Islandguy808 for your review! We are glad that you were thoroughly enjoyed your sty with us, even during the busy time! We hope you come back and see us again real soon!

"Best Western Santa Maria"

5
05/01/2018

We are a NZ family and stayed here for 1 night travelling to San Fran from Vegas. Was a great stop over and breakfast was awesome. The beds were comfy and the room was tidy. Staff were great too. Breakfast was nice but definitely different from the kiwi weetbix style breakfast!

BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Thank You Te Aorangi S for taking the time to review our Hotel! We are glad you and your family enjoyed your stay with us and we definitely hope you choose to stay with us again should your travels bring you back to the area!

"Enjoyed our stay"

4
05/01/2018

Stayed here while traveling from Northern California to Arizona after Christmas. First hotel experience for our French bulldog Otis. Very Good pet friendly hotel. Nice, clean room. Decent breakfast. I would stay here again.

BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Thank You Dank1923 for your review! We are thrilled to see you enjoyed your visit with us and we hope you stay with us again soon!

"Great for families"

5
01/01/2018

Happy with the amenities and services here. Would stay here again. We loved the complimentary breakfast and newspapers. The hotel was next door to Blaze and Starbucks, so it was a very convenient location.

BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Thank You Diane L fro your review! We greatly appreciate you taking the time to compliment us on our amenities and services we offer. We do hope you choose to stay with us again!

"Wonderful stay"

5
30/12/2017

This was my son's 2nd stay at this hotel and he is very particular and he recommended we stay here again. It is a very nice room. The breakfast is very satisfying. The employees are very nice and helpful.

BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Thank You Judy B for your review! We're glad to see you enjoyed your previous stay and chose to come back again! Thank you also for your compliments regarding our breakfast and staff. We hope you guys come back again real soon!

"Good price, huge room"

4
29/12/2017

Only stayed one night but impressed with the huge and well-appointed room and bathroom. The breakfast buffet was disappointing though - the dining area lacks character and the selection of foods was very limited. Overall though a pretty good motel for a reasonable price.

BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Thank You Brian_Galway for taking the time to give us a review! We are glad to see that you were impressed with our rooms and bathrooms and we do hope you come back to see us again soon!

"Will return"

4
28/12/2017

Clean and good value. Appreciated the full breakfast which had a wide range. The staff was helpful and the room was very well maintained and cleaned during our five night stay. The bed was comfortable and we slept well.

BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Thank You 541_Chris_101 for your review! Thank You for your compliments on our staff and the cleanliness of our Hotel. We are thrilled to see you enjoyed your stay with us and we do hope you come back again soon!

"One of the nicest hotels"

5
18/12/2017

Although the outward appearance of the hotel is dated, the rooms were the latest decor and up to date amenities. Very comfortable beds, large bathrooms and free internet. The breakfast was the best with lots of variety and something for everybody. I travel a lot as a pilot and stay in some very nice hotels and I would not hesitate to stay here again.

BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Thank You Carole M for taking the time to review our Hotel! We are thrilled to see you enjoyed our newly renovated rooms, bathrooms and amenities. We definitely take pride in our Hotel so we appreciate when frequent travelers give us feedback on how we're doing. Thanks again for staying with us.

"Good Deal in Santa Maria"

4
18/12/2017

It was clean and quiet, though the "hot" tub was not heated. We usually stay at the Ramada Inn, but the rate was $50 more at the Ramada Inn so we stayed at the Best Western. We liked that it had a Blaze Pizza and a Starbucks right next door.

BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Thank You Gsperk for your review! We are glad you enjoyed your stay with us and we do apologize about the hot tub, we have addressed that. Hopefully you'll decide to always stay with us now and forever. Thanks again, Management

"Pleasant Stay"

5
11/12/2017

The hotel room was clean and quiet, furnished nicely. Good internet, breakfast and value for the price. Employees were kind and polite. We only stayed one night on our trip to LA, but we were satisfied with the hotel. I would stay again.

BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Thank You 582geralde for taking the time to leave us a review! We are thrilled to see you enjoyed your stay, the room, breakfast and our staff. We definitely hope you stay with us again soon! Thanks again!

"Hot Breakfast, Lukewarm Pool"

5
10/12/2017

Nice, clean, renovated room, fridge + microwave + internet = all work perfectly, had hot breakfast=scrambled eggs & bacon+potaoes & gravy, hot tub is not hot... just warm, and pool is between lukewarm & cold. Staff looks happy & greets guest with smiles. Highly recommend this hotel..

BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Thank You Vivian C for your review! We are so glad to see you enjoyed our newly renovated rooms, breakfast and staff. We do look forward to your next visit and we hope it's soon! Thanks again!

"Nipomo"

4
30/11/2017

I would have stayed here the entire time had I known about it. I researched the internet several times 2 months before our trip and didn't see it advertised. Great location. Rooms were clean and easy to access from the parking lot. Great cookies. Price was very reasonable. Spacious room.

BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Thank You carolcX9249XN for your review! We are so pleased to see you enjoyed your stay with us and we too, wish it could've been longer! At least you know now where we are located and we hope you choose to stay with us again real soon. Sincerely, Management

"GOOD"

4
28/11/2017

Good service, comfortable bed, good breakfast. guests were a little loud outside. Shower handle was a little tricky, same with sink. Overall though, I would recommend it to anyone; close to wineries and freeway.

BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Thank You timpO4299TR for your review! We are so EXCITED to see you enjoyed your stay, service, breakfast and our beds! We do apologize about the noise outside, but we are glad you enjoyed the rest of your stay. We definitely hope you come back to visit real soon!

"Peaceful and quality stay"

5
27/11/2017

The reception and check in experience was nice. The room was clean and not noisy, breakfast was good. They kept Santa Maria tour guide book in the room which was nice. Our kid played the piano in the breakfast area !

BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Thank You mystic_musafir for your review! We greatly appreciate your review and we're glad you enjoyed your stay! We always enjoy when people play the piano so we appreciate that too!

"Good for a short stay"

4
26/11/2017

This hotel is well run and offers a lot for the price. Best to call hotel for price. the lobby staff are especially good. Other service staff are polite and helpful. Breakfast offers many options but could be more appetizing with more fruit options and less high calorie items.

BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Thank You Puppylove101 for your review! We are so glad you enjoyed your stay and our staff! We will definitely take in to consideration your ideas on breakfast items and we do hope you choose to stay with us again soon! Sincerely, Management

"don't understand"

4
19/11/2017

The room was very clean, the food was delicious, and the bed was fabulous. We are elderly, and couldn't quite figure out the remote. We loved the big TV and that it had a guide. We should have called the desk, but were too tired. If we were staying longer we would have. We were going to an Memorial for my husband's childhood friend the next day then home.

BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Thank You 212alw for your review! We are glad to see you enjoyed your stay, under the circumstances, and we definitely look forward to your next visit with us!

"Family wedding"

5
15/11/2017

My sister and I had stayed in September and we were so impressed with our stay we all stayed here in November for my daughter's wedding. The staff are very friendly and helpful. Breakfast was good and warm. Will definitely stay again next time we are in town.

BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Dear 603shareev, Thank you for your review and for choosing to stay with us again. We are happy to hear you had another enjoyable stay with us, and we look forward to seeing you again soon. Best Western Plus Big America Management and Staff

"Great Place to Stay"

5
13/11/2017

Pleasantly surprised with the value for this hotel. Very clean and the staff was so nice and helpful. Full breakfast available in the mornings which was an added bonus. Convenient location for a wine tasting weekend or sight seeing on the coast. I would highly recommend this hotel.

BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Thank You so much for your review toddandrachel! We are so excited to see you enjoyed your stay at our Hotel, our staff and breakfast. Next time you guys come to the coast we will definitely give you some brochures and tasting passes to the local tasting rooms. Thanks again for the review and we hope to see you guys real soon!

"Newcomer to Best Western brand in the USA"

5
12/11/2017

Pleasantly surprised by the comfort of the accommodation. Breakfast is typically "automated" right down to the powdered eggs which I thought had gone out of fashion with the arrival of nuclear submarines (e.g. Recent times)!

BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Thank You so much for your review PierreTheStach! We are so glad to see that you enjoyed your stay and our real eggs! Ever since we switched our breakfast over, it seems that we get nothing but compliments on it. We hope you come back and stay with us again soon.

"Nice hotel, Great staff!"

5
10/11/2017

We stayed at the Big America at the end of October. The room was spacious, clean and comfortable. The bed, a king, was also very comfortable. Breakfast was very good and the attendant was very good. When we checked out, I forgot my iPad. I realized it at the flight gate in LAX. I quickly called and spoke to Monique who dropped everything, went to my room and retrieved my iPad. She verified my address and handed the iPad for shipping to Christie. The iPad was shipping home, free of charge, and arrived on Friday. What great employees! A testament to the great service at Big America. I'll definitely consider Best Western in future trips! Btw, Service, Cleanliness and Sleep Quality were all 5 stars. Trip Advisor site not working properly.

BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Thank You so much Pat D for your review! We love that we were able to get your Ipad back in your arms safely! We have acknowledged both Monique and Christy for their professionalism and excellent customer service, which is nothing new for them, and we look forward to your next stay. Thank You again for the review and for letting us know about these 2 superstars!!

"Rooms bordering W.Williams St not quiet if refrigerated big rig parked there."

3
09/11/2017

Recently stayed 2 nights in a suite w/king bed & queen sofa pull-out. Room fresh & clean. Breakfast very good. King bed comfortable. Sofa pull-out marginal. Couldn't sleep second night cuz engine of big rig w/refrigeration kept firing up to keep it cold. At 1:30 a.m. tried repeatedly to reach front desk. 20 minutes later, got dressed & went to lobby & complained. Mgr said they instruct big rigs to park on W.Williams (which parallels south side of rooms). Mgr completely unsympathetic. Woman at front desk the next morning also unsympathetic when I checked out. Was so tired after losing so much sleep & had long drive ahead. If they had better quality windows the big rig sound would be muffled.

BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Thank You LinVonCA for your review. We appreciate you giving us input on what you loved about the Hotel and what we need to improve on so that we can make your future experience perfect! We do apologize about the noisy trucks and are working on a way to have them parked in a better location. Other than that we are glad to read you enjoyed our breakfast and our rooms. We do hope you come back again soon!

"A gem in the rough."

5
09/11/2017

I've stayed at this Hotel twice now and both time I was not disappointed. The rooms are super clean, and very quite. The staff are very friendly and helpful. The price is very reasonable for the area. The breakfast offers a little bit more than just a continental, with some hot items.

"Hmmm"

1
07/11/2017

I just checked in and will be staying 2 nights. I am already regretting that I prepaid. My room has a “funky smell” to it. It is SUPER dark and dreary. It is a motel which never makes me feel safe, I thought it was a hotel with indoor corridors. Seems to be a place where men (construction workers) are checking in, no families or couples. Seriously, men walking dogs, men with neon orange construction vests, men walking around with beer bottles, men at the computer in the lobby. The only women I see are housekeepers..... There is no on-sight restaurant, although I was told the country kitchen, next door, was leased by them. So as I'm typing this a man was standing outside my window staring in, I asked if I could help him, he laughed and said sorry. I'm hoping they will let me cancel my reservation!

BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Thank you suds3630 for your review. We are sad that you are not enjoying your stay with us but we would like to do what we can to rectify the situation for you. We don't have any other information regarding your reservation, so we would need you to speak with us in the Lobby so we can move forward. Sincerely, Management

"Nice stay"

4
06/11/2017

Nice stay with a large clean and comfortable room, which appeared to be recently refurbished. Some outside noise in the early evening but then a very quiet night and a good sleep on the very comfortable bed. Good wifi. Quite a long walk to the room having used the one lift. Very busy at breakfast, but the staff just about coped. Would probably stay again.

BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Thank You Billontour for your review! We appreciate that you took the time to give us feedback on your stay and we're glad you enjoyed it. We do hope you choose to stay with us again soon! Sincerely, Management

"Amazing value"

5
04/11/2017

Room was huge, clean, newly remodeled, quiet, smelled good, frig and micro, wifi, great breakfast. As a member of Best Westerns points club, I paid only $90 plus tax. Have stayed at both the Santa Maria Inn, and the Candlewood Suites. Nothing against them, but this BW has them both beat. Here you get free breakfast, two bottles of water in the room, cleaner and fresher room, and a cheaper price for me. I read some the negative reviews here. Guess you just can't please everybody. I've never left a hotel review before, but feel this place surely deserves one. Grand piano in lobby and breakfast area was even being played by a very talented guest while I enjoyed breakfast. I can't say enough. No, it is not in a high scale neighborhood. No, it is not the Ritz Carlton, but it wasn't hundreds per night either.

BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Thank You so much thomaskN4321RC for your review! We are so thrilled to see you enjoyed your stay with us and our Hotel. We look forward to your next stay and again we thank you for your kind words. Thank You again, Management

"A Truly Amazing Stay! 1000 Stars"

5
01/11/2017

Clean, economical, great breakfast and the friendliest staff from top to bottom. Overall experience was 1000 stars. For the money it does not get any better than the pleasant stay we had with the kind and caring folks at the Santa Maria Best Western! Keep up the outstanding work...

BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Thank You bradg282 so much for your review! We always appreciate when our guests let us know how much the enjoyed their stay with us, and by the looks of this review you truly did! We appreciate your kind words about our staff, breakfast and just the Hotel overall. We look forward to your next stay!

"Party Hotel"

3
28/10/2017

I doubt I'll return to this Best Western. Although the service and the room was good, the nighttime activity of men drinking, smoking, talking and laughing outside my room stunned me. I can't believe management allowed this kind of party like atmosphere. They were in small groups up and down the walkway in front of the rooms. The next morning the remains of their presence could be seen. Cans, bottles and cigarette butts. That's the last time Santa Maria will see me.

BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Hello Michael M, I want to start off by apologizing for the situation you experienced during your stay with us. We are not a "party hotel" nor do we condone that sort of behavior, we are generally pretty good with making sure our guests keep the noise down to a minimum especially after hours. We are glad that you enjoyed everything else about our Hotel and we do hope you will give us another chance in the future to show you the excellent customer service we normally provide. Sincerely, Management

"Nice "

4
26/10/2017

I was surprised to find such a nice little spot out here in little Santa Maria. Quiet hotel with friendly and helpful staff. Rooms were very clean and spacious! It is located off of the main road and has decent parking. There is even a little restaurant next door.

BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Thank You Gordon G for your review! We are glad to see you enjoyed your stay and we hope you come back for another!

"Santa Maria Wedding"

5
24/10/2017

My wife and I and another couple stayed at the Best Western Plus big America in Santa Maria California. We arrived on a Friday afternoon. We stayed Friday night Saturday night Sunday night. This hotel is a very nice hotel. The rooms are very clean and the staff is helpful and very nice. Breakfast included waffles bacon biscuits and gravy scrambled eggs toast yogurt fruit and also danishes. They also had cold cereal and milk as an option. We would definitely stay at Best Western Plus big America when we return to Santa Maria. I would like to give a big thank you to the staff in Santa Maria for doing such a great job in keeping their rooms tidy and stocked.

BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
We would like to thank you Rob M for your kind words and review! We are so happy that you, your wife and your friends enjoyed your stay with us and we most definitely look forward to your return! I can speak on behalf of the staff and say thank YOU and you're most certainly welcome! Sincerely, Management

"Good room with a great value"

4
23/10/2017

I was surprised to see that the room I reserved had a queen in one room and a separate bedroom with a king. For the price paid it was a deal. Top that with great customer service, cleanliness and a decent breakfast in the morning I was pleased.

BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Thank You mockmorris for your review! We are so happy to see you enjoyed our Queen Suite room, our breakfast and good housekeeping. Should your travels bring you back to the area, we hope you choose to stay with us again!

"Great stay"

5
08/10/2017

they had a very helpful staff, my mother can't walk far so they got us a first floor room directly across from breakfast area. The breakfast had a great variety, and the room was clean and comfortable.

EdgewaterInnSuites, Manager at Best Western Plus Big America, responded to this review
Thank You S3529WTsharonc! We are always eager to accommodate our guests and we loved having your mother stay with us, she was super sweet! Thank you so much for taking the time to review our Hotel, rooms and amenities. We look forward to your next stay! Sincerely, Management

"Always a great place to stay"

5
05/10/2017

We have been using this as our stoping point on the way to San Diego for years. We have always been pleased with the rooms and the service the front desk is the best, breakfast is wonderful. We have never had a bad experience here. Country kitchen restaurant next door is convient and good simple food.

EdgewaterInnSuites, Manager at Best Western Plus Big America, responded to this review
Thank You Dawn B! We are thrilled that you continue to stay with us on your way to San Diego! We will be sure to let Country Kitchen know that you enjoy their food as much as we do and we look forward to your next visit with us! Sincerely, Management

"Family Visits"

5
05/10/2017

If you want to feel welcome for your weekend visit, great place to stay; easy access freeway with friendly & welcoming atmosphere from staff. Rooms always kept very clean, up-to-date furniture, amenities in room, etc. Location not the greatest, but we've stayed there for many years and it gets better.

EdgewaterInnSuites, Manager at Best Western Plus Big America, responded to this review
Thank You BD S for your review! We are glad that you continue to stay with us and enjoy your stays! We always want our guests to feel welcome as if they are at their own home! We look forward to your next visit! -Management

"Happy Staff make this Hotel great!"

5
29/09/2017

Excellent Hotel! From the moment we arrived we were looked after. Staff very pleasant and helpful with information on sights of interest around the area. Rooms are spacious and beds very comfortable. Hotel offered a complimentary breakfast, great selection to choose from and a good strong coffee to start the day. We had a great stay and will definitely recommend this hotel to family and friends.

EdgewaterInnSuites, Manager at Best Western Plus Big America, responded to this review
Thank You ShazzanDazza for your review! We are super ecstatic that you enjoyed your stay with us and that our staff was friendly and helpful! We do look forward to your next visit! Sincerely, Management

"Top notch hotel. Modern, Excellent Breakfast! Large bathroom with dressing table."

5
26/09/2017

We found this hotel all modernized. Big room, very clean and beautiful. Beds comfortable. The staff were very friendly and helpful. Large Dining area for breakfast. Large assortment of things for breakfast and food was good. The place was full. We loved the atmosphere and comfort. We would chose this Hotel again. Price was very reasonable for what you get. Pleased to recommend it. I loved the "Big America" theme. Honors our country and the pictures in our room reflected that America theme.

BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Dear artnkarin1, Thank you for your review. We are happy to hear you enjoyed your stay with us, and that you were happy with our amenities. We look forward to seeing you again soon. Best Western Plus Big America Management and Staff

"Top of the line vacationing"

5
25/09/2017

Here again I reserved at this wonderful Best Western. The place is so wonderfully kept, staff cleaning all the time, my mini suite was wonderfully equipped,bed was amazing to sleep in,small living room was wonderful as hubby and I could watch our own shows in each room. The wonderful breakfast buffet was great,with bacon,eggs,biscuits&gravy, toasts,pastries,coffee and juices. I was really impressed when the maids cleaned our room, a lovely lady came by to inspect our room, that it was cleaned properly, she stated that they wanted all their guests to be happy and comfortable. They supplied bottled water in our room each day. I cannot explain how wonderful and immaculate this place really is. You are my first choice coming back next year during vacation. Great wishes to all the wonderful staff!!!!!

EdgewaterInnSuites, Manager at Best Western Plus Big America, responded to this review
Awe thank you Connie O! We appreciate all of your kind words regarding our staff, cleanliness, and the amenities we offer. We really do want ALL of our guests to be happy, comfortable and at home when visiting us. We look forward to your next visit! Sincerely, Management

"A little off the highway but worth the extra mile"

5
25/09/2017

A delicious plate of buttery chocolate chip cookies on the counter at check in set the tone for a comfortable and convenient overnight stay. The courtyard like set up of the hotel made it quiet, the room was comfortable with a huge bathroom. All the amenities were there. I would definitely stop here again on a similar trip.

EdgewaterInnSuites, Manager at Best Western Plus Big America, responded to this review
Thanks so much Lamorna B for your review! We love that you enjoyed our freshly baked chocolate chip cookies, the amenities, and style of our Hotel. We are definitely looking forward to your next visit!

"Great stay"

4
25/09/2017

We came in town to visit family. The lobby is very clean and nice! We got in very late and the man who checked us in was so helpful and nice. Our room was very nice and clean. The breakfast the next morning was amazing and there was something for everyone. They had anything from fruit and cereal to biscuits & gravy, eggs and waffles. They also have a quick grab and go option if you request where they'll have some fruit and a water bottle or coffee for you to just grab on the way out.

EdgewaterInnSuites, Manager at Best Western Plus Big America, responded to this review
Thanks Bryan M! We are glad that you enjoyed your stay, our staff and the breakfast! We hope that the next time you come to visit family, or just need a getaway, you choose to stay with us again!

"My Stay at the Best Western in Santa Maria Ca"

5
25/09/2017

The Best Western in Santa Maria is my first choice when I have occasion to come into town. The rooms are a good size and the bed comfortable. I especially like the large bathroom/dressing area with the sink and spacious counter and another counter where a second person could blow dry hair or do other grooming. There is a bar area in the bedroom with a sink, coffee maker, small refrigerator, microwave, 2 bottles of water and a large screen tv. The breakfast buffet is more than adequate with many choices including hot food- scrambled eggs, bacon, biscuits and gravy. It is all attractively presented and the workers there ready to help when asked.

EdgewaterInnSuites, Manager at Best Western Plus Big America, responded to this review
Thank You lassie22 for your review! We are so glad that you enjoyed your stay with us and that you continue to make us your choice Hotel when you're in town. We hope you're looking forward to your next stay with us as much as we are! Thanks again, Management

"Best Western Santa Maria"

5
18/09/2017

We had to make an unexpected trip to Santa Maria and stayed at the Best Western Plus Big America. This hotel was super clean, the room was huge, it had a seperate toilet room, a makeup counter, coffee, water, large big screen TV, it was one of the best rooms we have ever stayed in. Excellent price for an awesome room.

EdgewaterInnSuites, Manager at Best Western Plus Big America, responded to this review
Thank You J6121WNtinaf for your review! We are so glad that you enjoyed your quick stop at our Hotel! The makeup counter always seems to be a BIG HIT with everyone, especially the ladies. We do hope you come back soon for another visit!

"Bowling Tournament"

5
15/09/2017

The rooms are spacious and comfortable. Pillows are plush and beds are comfortable. They provide Micro, Fridge, and Coffee Maker.. Lots of parking and a Hot Continental breakfast with all kinds of beverages.....

EdgewaterInnSuites, Manager at Best Western Plus Big America, responded to this review
Thank You davidcE8444AM! We are so glad to see that you enjoyed your stay with us! We look forward to the Bowling Tournaments and you all coming in to stay with us! We are looking forward to your next visit! Sincerely, Management

"Trucks at the door"

4
10/09/2017

A lot of large, loud work trucks frequent this property and they park, backed in very close to your rooms entry door. The workers start the day at 5:30 or so and lasts for a couple of hours. Parking needs attention

EdgewaterInnSuites, Manager at Best Western Plus Big America, responded to this review
Thank You winsco for your review! We do appreciate hearing about things such as parking issues etc because it does let us know what we are doing right and what we can improve on. Parking is definitely something we will look into, again we appreciate you letting us know. Thank You, Management

"Servay"

5
10/09/2017

When ever I travel, I stay at a Best Western. I have always been treated like a VIP. I always recommend to my friends and family to stay at a Best Western. I'am retired and a Viet Nam Vet. and appreciate Excellent Service.

EdgewaterInnSuites, Manager at Best Western Plus Big America, responded to this review
Awe thank you J8301RCmichaelr for your review and for your service! We are so pleased to hear that you enjoyed your stay and were treated like a VIP! Should you find yourself back in the area, we do hope you choose to stay with us again! Sincerely, Management

"Wow! Great value."

5
09/09/2017

This is a very nice property on Old 101. Well kept up. I had reserved a King room and was surprised to open the door to a nice suite - very large rooms. Clean, good service, quiet - very pleased. Would certainly come back again.

EdgewaterInnSuites, Manager at Best Western Plus Big America, responded to this review
Thank You Chuck B! We are so glad you enjoyed your stay and the upgrade! As a rewards member that is one of the many benefits, so make sure to ask if there are any available upgrades when you stay at a Best Western! We hope to see you again soon! Sincerely, Management

"Another BW god experience"

4
05/09/2017

Labor day weekend, the place was packed. Staff managed to take care of everyone's needs, made sure there was enough staff to do so, kudos' to the management/owners. Breakfast on Sunday was a bit chaotic, lots of hungry people. I used my BW points for the room for the night, I am happy with my experience. Bed was very comfortable, I need a bed like this for myself.

BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Dear DAN R, Thank you for your review. We are happy to hear we were able to accommodate you during such a busy time, and that you enjoyed your stay with us. We look forward to seeing you again soon. Best Western Plus Big America Management and Staff

"Central Coast - route"

5
05/09/2017

Great property will definitely be returning to stay again. Rooms have plenty of room, and super clean. The staff is top notch and the breakfast is above the rim in selection, presentation & quality. From the street it may not look the best, however...... don't let your first impression stop you from staying.

BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Dear davidhL944LP, Thank you for your review. We are happy to hear you enjoyed your stay with us, and we look forward to seeing you again soon. Best Western Plus Big America Management and Staff

"Best Western"

5
04/09/2017

This was our best Best Western experience yet!!! Will definitely return. State names on some of the doors. Breakfast is served from 6:00 am - 10:00 am if I remember correctly. The rooms are neat and clean.

EdgewaterInnSuites, Manager at Best Western Plus Big America, responded to this review
Thank You erandyd2017! We are thrilled to see that you had such a wonderful experience at our Hotel! Having the 50 US States on the doors and the America theme throughout our Hotel has always been a big draw and people love it! You are correct about our breakfast times and we are happy to see you enjoyed it. We do look forward to your future visits! Sincerely, Management

"Good"

4
04/09/2017

Close to the food, close to the freeway, the room was excellent, quite, very big, very clean, and excellent comfort , (breakfast) The food was a little bit coold and breakfast room was to full of costumes, but I still came back end I recommend.

BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Dear salvadoro799, Thank you for your review. We are sorry to hear you found the breakfast food to be too cold. We always strive to keep our breakfast warm for the duration it is set out. We are happy to hear, though, that overall you enjoyed your stay with us. We look forward to seeing you again soon. Best Western Plus Big America Management and Staff

"Excellent place to stay after a long drive"

5
03/09/2017

Nice rooms. Much larger than expected and a really clean comfortable place to stay after a long drive. Staff were good, breakfast was better than many and more than adequate. Overall a pleasant surprise.

EdgewaterInnSuites, Manager at Best Western Plus Big America, responded to this review
Thank You Simon023 for your review! We're so glad to see you enjoyed your stay with us! We do hope that should your travels bring you back to the area, you choose to stay with us again! Sincerely, Management

"One of ther nicest Best Westerns"

5
28/08/2017

The room was nice, large and I liked that the Loo was separate from the shower. The breakfast was more than continental. They kept having to replace the eggs, bacon, potatoes and biscuits. Lots of choices with dry cereals, breads, sweet rolls, bagels, waffles, yogurts, coffee, tea and juices. The staff was very friendly. I liked the 2 story feel of the hotel with not very much noise. We were about 2 doors down from the beautiful pool, still not a lot of noise going late into the night. We left checking out the prices for November!

EdgewaterInnSuites, Manager at Best Western Plus Big America, responded to this review
Thank You Rose P! We're ecstatic that you enjoyed your stay with us! The separate bathroom and our breakfast seems to be the biggest hit. We do hope you decide to come back in November! Sincerely, Management

"Very good"

4
28/08/2017

I enjoyed my stay and the staff was first-rate.I had a business meeting there and the hospitality was perfect. Parking is a little tight but I would recommend this location to anyone looking to host a meeting in the area.

EdgewaterInnSuites, Manager at Best Western Plus Big America, responded to this review
Thank You Mark C for your review! We're so glad you enjoyed your stay and our staff! Should your travels bring you back tot he area, we do hope you choose to stay with us again. Sincerely, Management

"Best "best western""

5
23/08/2017

After spending two weeks staying at best western throughout California,this property surprised us. The beds were the best,the hospitality was excellent and the room was clean and comfortable.Edgar at front desk at check in was knowledgeable, helpful and patient with our requests for room location due to our son needing easy access to room with leg in cast. Renewed our satisfaction with best western properties.

BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Dear ruthlL6452JX, Thank you for your review. We are happy to hear that you considered our beds to be the best, and that our hospitality was excellent. Thank you for the kind words regarding Edgar. We are happy you enjoyed your stay with us, and we look forward to seeing you again soon. Best Western Plus Big America Management and Staff

"Wonderful motel property"

5
04/08/2017

This was a very good property. The motel was sort of horseshoe-shaped, with lots of parking, but we found it very quiet and comfortable. The rooms are large; ours had a separate living room. (We would have killed for this in NYC!) The service was lovely, from front desk to housekeeper to brrakfast attendant -the pool area tidy. Very good stay! Will definitely return.

EdgewaterInnSuites, Manager at Best Western Plus Big America, responded to this review
Thank You copeym! We appreciate your response and we're glad you enjoyed your stay at our Hotel. We also appreciate your kind words regarding our staff and facilities! Should your travels bring you back to the area, we hope you choose to stay with us again soon! Sincerely, Management

"Great place to stay in Santa Maria"

5
01/08/2017

This was our visit to Santa Maria. We could not have been more pleased with the quality of this hotel. We were very comfortable with the rooms, the staff, finding them to be very helpful . The breakfast was very good. We highly recommend this establishment.

EdgewaterInnSuites, Manager at Best Western Plus Big America, responded to this review
Thanks 950ronniem! We always appreciate glowing reviews like yours, they help us to know what we're doing right and what to keep on doing! Should your travels bring you back to the area, we hope you choose to stay with us again! Thanks again, Management

"One of my favorite hotels"

5
01/08/2017

This was a return visit. I love the rooms at this hotel. We get the reasonably priced sweet. This time I was able to use my Best Wester Rewards points for a free room. I think Best Western has the best reward program! Points accumulate quickly. Easy to use.

EdgewaterInnSuites, Manager at Best Western Plus Big America, responded to this review
Thank You larryt458 for your review! We're glad you enjoy and actively reap the benefits of our rewards program! We are also very happy to hear that you enjoy staying here and we can't wait for your next visit! Thank You again, Management

"great place to stay"

5
30/07/2017

I've been staying twice a month at this hotel for the last two years and I can[t recall ever having a problem. the staff is very friendly and helpful. the breakfast is very good thats one of the things I look forward to.

EdgewaterInnSuites, Manager at Best Western Plus Big America, responded to this review
Awe thank you Jerry! We're so glad that you continue to stay with us and we look forward to your next visit!

"Good place for a basic motel"

4
28/07/2017

This is a find place. A basic motel. It was a larger room than many motels have. Bed was comfortable. We had a handicapped accessible room which was well appointed. Not our favorite motel breakfast but what do you expect from a motel. Bacon was too greasy. Eggs were standard scrambled. The waffle batter seemed thin - but it was fine.

EdgewaterInnSuites, Manager at Best Western Plus Big America, responded to this review
Thank You M5299TPjohnp! We're glad to see you enjoyed your stay with us! We love getting reviews like yours because it helps us to know what we are doing right, and what can use some improvement. So again, we thank you and hope you choose to stay with us again soon! -Management

"Comfortable and good breakfast"

5
23/07/2017

I liked this place, the room was quiet unless people were shouting in the hallway in front of the room. I would stay here again when I am in this area again. I do wish Trip advisor did not require 200 characters in their reviews

EdgewaterInnSuites, Manager at Best Western Plus Big America, responded to this review
Hello Tim F, We're so glad to see you enjoyed your stay with us! We look forward to your next visit! Thank You, Management

"nice hotel"

4
19/07/2017

Thanks for a nice experience. My wife and I flew up to Santa Maria for a few days of rest and to attend the Santa Barbara County Fair. We appreciated the staff and the room. Very pleased and we would recommend this hotel to friends and family. ps. The Fair was fun!

EdgewaterInnSuites, Manager at Best Western Plus Big America, responded to this review
Thank You Craig A for your review! We're glad you enjoyed your stay and the fair! Should your travels bring you back to the area, we hope you choose to stay with us again!

"Clean and comfy"

5
18/07/2017

Huge room, clean, comfortable bed/pillows. The breakfast is included and delicious. The free internet is very fast and unlike many other hotels/motels you don't have to ask for the password, they offer it up at check in! Staff is very friendly and helpful. Definitely a bargain for such a high quality hotel.

BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Dear spantl, Thank you for your review. We are happy to hear you enjoyed your stay with us, as well as our breakfast. Thank you for your kind words regarding our free internet service. We do our best to ensure our guests have the a fast connection. We look forward to seeing you again soon. Best Western Plus Big America Management and Staff

"Rooms are Very nice."

5
17/07/2017

This hotel was a pleasant surprise. The rooms were very nice and the beds were comfortable. The front desk attended to my every need. The only downsides to my stay were the parking was a bit crowded and guests were loud when they walked up and down the walkways. However, the hotel was sold out, so both of those were to be expected.

EdgewaterInnSuites, Director of Sales at Best Western Plus Big America, responded to this review
Thank You moochlz for your review! We're so happy to see that you enjoyed your stay with us! We love hearing that people are surprised by how nice and clean our location is. We do apologize about the noise and the parking situation, we do have a lot of parking but when we get booked up so does our parking lot which we apologize for. Should your travels bring you back to the area, we hope you choose to stay with us again. Sincerely, Management

"Nice hotel"

5
16/07/2017

The room was quite spacious and clean. The location was good, close to Hwy 101. The parking lot was very well lit. I believe they only have one elevator (could be wrong here) and if that's the case, another elevator won't hurt. The price seemed a bit on the high side but overall it was a good experience.

EdgewaterInnSuites, Management at Best Western Plus Big America, responded to this review
Thank You 143traiant for your review! We're so glad to read that you enjoyed your stay with us and we hope you enjoyed it so much that you'll come back soon! Sincerely, Management

"Greatest hotel"

5
09/07/2017

Very good service ever , todo muy bien me gustatory regresar en unos messes mas with their hands and the same thing with me when you got to see you when you can call please come back and tell you what the story was going on when you

EdgewaterInnSuites, Manager at Best Western Plus Big America, responded to this review
Thank You 48franciscou for your review! We are pleased to see that you enjoyed our Hotel and service. We hope to see you again soon! Sincerely, Management

"Excellent Place to Stay"

5
09/07/2017

Updated room, with two TV's Large mirrors and very clean. Staff was excellent. Breakfast had lots of choices. Great location and easy access. Maid was very accommodating and very friendly. I will be back on my next stay in Santa Maria.

BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Dear Ken R, Thank you for your review. We are happy to hear you enjoyed your stay with us. We look forward to seeing you again soon. Best Western Plus Big America Management and Staff

"Fantastic hotel for the price"

5
05/07/2017

Windows in the front and the back of the suites allows for nice airflow and breeze. Great access to wine country. Amazing and cheap Mexican food within walking distance, including a Country Inn Breakfast place next door. Extremely modern rooms and everything is very clean. Staff is beyond nice.

EdgewaterInnSuites, Management at Best Western Plus Big America, responded to this review
Thank you Kendall D! We're so glad that you enjoyed your stay with us! Next time you'll have to try the Town's new Wine Trolley, we have tickets for it at the front desk. Thanks again and we hope to see you soon!

"Great Hotel To Explore Central California Coast"

5
05/07/2017

Very pleased by the quality, decor and professional staff. King bed upstairs room spacious, comfortable & elegant. Super comfy bed! Very nice bathroom, well-designed. Quiet & relaxing property. Excellent full breakfast, afternoon cookies were a treat. Front desk staff gave outstanding recommendations for local restaurants & destinations. Our second stay in one month. Will always stay here when visiting the California Central Coast.

EdgewaterInnSuites, Management at Best Western Plus Big America, responded to this review
Awe thank you so much 933cherih for your glowing review! We are so happy to see that you enjoy your stay with us and that you continue to come back! We definitely look forward to your next stay, hopefully it's soon!

"Everything you need and more"

4
03/07/2017

We wanted a place that was clean. This is a lot more than that -- breakfast, hair dryer, bathroom SUITE for goodness sake. But the important part -- that it was clean -- was great. They had space for us at the last minute, which we appreciated. A little on the pricey side for what we were looking for, but probably well-priced for those who want, for example, a coffee pot in their room.

BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Dear bestym2017, Thank you for your review. We are happy to hear you enjoyed your stay with us. Thank you for your compliments concerning the cleanliness of our hotel. We are also happy that we were able to accommodate you. We look forward to seeing you again soon. Best Western Plus Big America Management and Staff

"Comfortable beds"

5
01/07/2017

Clean rooms were recently remodeled. Great breakfast with nice selections to choose from. Pool and spa will hopefully be finished soon. Location is bad in that if you come up Broadway from the south it is hard to figure out how to get to the motel.

EdgewaterInnSuites, Manager at Best Western Plus Big America, responded to this review
Thank You Roxanne F for your review! We're so glad to see that you enjoyed our newly renovated rooms and recently updated Buffet Style Breakfast! The Pool is ready and the Spa should be soon, so we hope should your travels bring you back to the area you'll choose to stay with us again! Sincerely, Management

"Beautiful"

5
30/06/2017

Very clean and beautiful and the staff was very kind and helpful! I will stay the next we are in town. This hotel is close to downtown Santa Maria and to the mall. This hotel is one of the cleanest hitels we have stayed at!

EdgewaterInnSuites, Manager at Best Western Plus Big America, responded to this review
We are so glad to see you enjoyed our hotel vanessasO2368TC! It's also so nice to hear about how clean our Hotel is and how kind and courteous our staff is! We look forward to your next stay with us! Sincerely, Management

"Excellent stsy"

1
23/06/2017

Had a good study other than not being able to get a room on the first floor! We always have a good stay here! Although this time we had two rooms each with one bed but here was a price difference in the room! It hit tesilved. It it did take some time!

EdgewaterInnSuites, Management at Best Western Plus Big America, responded to this review
Hello christinesM6601PD, We're sorry that we weren't able to accommodate you with a first floor room but we are glad to see you enjoyed your stay anyways! We're also glad that you chose to come back and stay with us and we hope you do so again soon! Thank You, Management

"Wow!:)"

5
23/06/2017

I will just keep it short and sweet as you can see all of the other excellent reviews. The room was very spacious, clean and comfortable. It had a gigantic and unique bathroom (I don't know how to explain it). I don't think many motels can match the wonderful free breakfast and the very friendly staff. There are a few dining options within walking distance and several within a short drive.*** NOTE***If you want a fun lounge with a good nightlife be sure to check out the bowling alley lounge (about three b locks away ).

BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Dear Mike K, Thank you for your review. We are glad to hear you enjoyed your stay with us, and we look forward to seeing you again soon. Best Western Plus Big America Management and Staff

"Great room"

4
23/06/2017

Staff was very attentive and professional.. Room was very clean and comfortable. Hotel is perfect for both bussines and family stay and there are plenty of restaurants and fast food places nearby. I will definately will come back again!

BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Dear Isaias F, Thank you for your review. We are happy to hear you enjoyed your stay with us, and we look forward to seeing you gain soon. Best Western Plus Big America Management and Staff

"Excellent"

5
21/06/2017

This Best Western was by far the best we have ever stayed in. Would recommend it to every one. If you are ever in Santa Marie stop in, you will not regret it. Great helpful staff, awesome rooms. Will stay there again.

EdgewaterInnSuites, Director of Sales at Best Western Plus Big America, responded to this review
Thank you 673jackg! We're so glad you enjoyed your stay with us and our newly remodeled rooms! We're looking forward to the next time you stay with us! Sincerely, Management

"Coastal vacation stay"

4
21/06/2017

Staff was friendly and breakfast buffet was very good - a lot to choose from. Only complaints were 1) no mention of pool closure due to construction on website or phone, and 2) only one elevator on opposite end of Horseshoe shaped buildings from suites.

BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Dear Q9656ZZveronicar, Thank you for your review. We are happy to hear that overall you enjoyed your stay with us. We do apologize about the swimming pool being closed and there only being one elevator. We look forward to seeing you again soon. Best Western Plus Big America Management and Staff

"Highly Recommend"

5
19/06/2017

One of the better places for the price I have stayed.I stay in 30 plus hotels a year.GREAT staff. Thank you for being so nice and real! Trip Advisor requires you to post more than need ed which is more than needed.

EdgewaterInnSuites, Manager at Best Western Plus Big America, responded to this review
Thanks 748bradd! We're glad that you enjoyed your stay here with us and that our staff treated you like a STAR! Should your travels bring you back to the area, we hope you choose to stay with us again! -Management

"Best Western Plus Big America, Santa Maria"

5
19/06/2017

This hotel is conveniently located off the freeway, rooms are clean, well kept & staff is courteous & helpful. They are pet friendly and have an excellent breakfast on site. The rooms have a large dressing area in the bathroom which is convenient for several people to use.

EdgewaterInnSuites, Manager at Best Western Plus Big America, responded to this review
Thank you so much for your review Jayne G! We are so glad you enjoyed the amenities and location of our Hotel, as well as our newly revamped breakfast! We hope you come back to see us again soon! -Management

"Messed up reservation"

2
18/06/2017

Did not get the room I reserved. I reserved a suite that was supposed to fit me and my 4 children. When I arrived I was given a small room with 2 queen beds. The room was clean but outdated. I was ok with that because I was trying to sav money, but needed more beds.

EdgewaterInnSuites, Management at Best Western Plus Big America, responded to this review
Dear 174andrewy, Thank you for your review, and on behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope you you allow us another chance to offer you superior customer service. Thank You, Management

"Very good"

5
14/06/2017

Nice room - spacious and clean with comfortable beds. Good breakfast with fresh oatmeal and eggs! Front desk were friendly and helpful -they helped me to print out boarding passes, which was nice. The swimming pool was still under construction, but that didn't bother us as we had little time. There was a small diner next to the hotel which was OK.

EdgewaterInnSuites, Management at Best Western Plus Big America, responded to this review
Thank you sgjsn! We're so glad to see you enjoyed our newly renovated Hotel and Deluxe continental Breakfast! We are always here to help whether it's printing out a boarding pass or driving you to the Airport in our shuttle. We hope that should your travels bring you back to the area, you choose to stay with us again! Sincerely, Management

"Big America of course"

4
07/06/2017

This is a good place to stay. The beds are comfortable, the rooms are good equipped and you get a good breakfest after a fine sleep. They had a rodeo in Santa Maria, so people where busy. I would stay there again no doubt about it and recommend that you should try it too. We where in a group of ten and booked 5 rooms. Nobody was disappointed. Only the breakfest room is a bit too small, when the motel has no vacancies. We had to wait for 10 minutes to get a table which is not nice in the morning when you have a plan for the day. But this is my only concern.

EdgewaterInnSuites, Management at Best Western Plus Big America, responded to this review
Thank you Jörg N! We greatly appreciate you staying with us and your kind words! We take every review very seriously to see how we can improve things and make sure that things are going great. We definitely understand your frustrations about the breakfast area and we're looking into a solution for that during busy times. We hope that should your travels bring you back to the area, you'll choose to stay with us again! Thank you again, Management

"Elks Rodeo Visit"

5
07/06/2017

I only stayed 1 night at this hotel, but I would stay again as it was nice and clean. The room was very nice. It looked as though it may have been recently remodeled. The staff was also friendly. I got the government rate as I on state business and it was reasonable.

"FANTASTIC PLACE TO STAY"

5
29/05/2017

This hotel was centrally located to Santa Maria. It's service was excellent and the room and amenities were everything a person could want. The hotel staff were ALL friendly, helpful and professional.

EdgewaterInnSuites, Manager at Best Western Plus Big America, responded to this review
Thank You karencS1497GV! We greatly appreciate you choosing to stay with us and leaving us a fantastic review! We're glad that you enjoyed all the amenities we provide and that our excellent customer service seemed to leave a lasting impression on you. We hope next time you're travels bring you to the area, you choose to stay with us again. Sincerely, Management

"This will be a good experience"

5
23/05/2017

Be sure to pay the extra for the suite. The breakfast is a full breakfast. The staff were very nice. Exceptional quality. This is located among other more expensive lodging but most definitely delivers what you would expect from more expensive hotels.

EdgewaterInnSuites, Management at Best Western Plus Big America, responded to this review
Thank you johnoG6346KR! We greatly appreciate your review of our Hotel and we're glad to see that you enjoyed staying in one of our fabulous suites! Hopefully next time you're in town you choose to stay with us again. Sincerely, Management

"Stay was good. I wish quality was much more"

3
22/05/2017

Bed was not that much comfortable. Food was very good, that's the best part of stay... Front seat people was very nice. Enjoyed stay. Bathroom was clean. More space. Pool was still under construction.

EdgewaterInnSuites, Management and Staff at Best Western Plus Big America, responded to this review
Dear sraghukumar, We're so glad to see that you enjoyed our deluxe continental breakfast, clean rooms and friendly staff! We hope that next time your travels bring you to the area, you'll choose to stay with us once again so we can provide you superior service once again. Best Regards, Management and Staff

"Great choice in Santa Maria"

5
18/05/2017

Facilities are new and well kept (pool and hot tub was under construction but looked close to being finished) . Rooms were clean and comfortable. Excellent service. And the breakfast was the best my wife have had at a Best Western.

EdgewaterInnSuites, Management at Best Western Plus Big America, responded to this review
Hello robertrN7481AV, Thank you so much for choosing us for your stay and we greatly appreciate your review! We pride ourselves on our Deluxe Continental Breakfast so we're glad to read that your wife enjoyed it so much. Hopefully next time you're in the area you choose to stay with us again! Thank You, Management

"Excellent place to stay if you are in the area."

5
16/05/2017

Very nice staff, professional and efficient. Staff tries to keep the motel as quiet and safe as possible. Pleasant, comfortable and non-smoking rooms. Will stay at this motel any time I am in the area.

EdgewaterInnSuites, Management at Best Western Plus Big America, responded to this review
Thank You Rosaleeg861, We greatly appreciate you staying with us and writing this lovely review about our staff and hotel. We hope that if you're ever in the area again, you choose to stay with us once more! Thank you again, Management

"Very nice Motel in Santa Maria"

4
15/05/2017

This motel provided the best breakfast on our tour which was included in the negotiated accommodation costs. Very good beds and a nice quiet room with automatic air conditioning was satisfying our needs for calming down. Unfortunately the pool was closed for construction. This is a very nice place to be in Santa Maria.

BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Dear Thorsten A, Thank you for your review. We are happy to hear you enjoyed your stay with us, and that we provided you 'the best breakfast on your tour.' We look forward to seeing you again soon. Best Western Plus Big America Management and Staff

"Big America doesn't know what America looks like"

3
05/05/2017

Pros: Terrific breakfast! Clean room, nice staff. Cons: The map of the U.S. at checkin is a neat idea, but it is probably the worst (as in least accurate) map/picture of the U.S. I have ever seen. How can this hotel literally be called "Big America" if the owner/manager/staff have no idea what a map of the United States of America looks like? Also, the pool and hot tub were broken.

EdgewaterInnSuites, Sales Manager at Best Western Plus Big America, responded to this review
Hello Amber W, We want to thank you so much for staying with us during your time in Santa Maria, Ca. We're glad to see that everything with your stay was spectacular and the only issue you had was with our pool being remodeled and the painting on the wall. We hope that if your travels bring you back up this way, that you'll choose to stay with us once again! Thanks Again, Management

"A comfortable stay on the way"

4
28/04/2017

A really nice and simple stay on our way south. Nothing really stands out in terms of quality or presentation, but more importantly nothing was wrong. The room was spacious, and the breakfast was decent enough to have us on our way well quickly in the morning.

EdgewaterInnSuites, Management at Best Western Plus Big America, responded to this review
Dear Gregor_veble, Thank you so much for taking the time to review our location and we're happy to see that nothing was wrong . We're glad to see you enjoyed your stay and we hope to see you again soon! Thanks again, Management

"Comfortable"

5
17/04/2017

Convenient, cozy location that is well maintained with lovely staff. We were there to visit family and had two room next to each other. We always stay at Best Western and this is one of the nicest facilities.

BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Dear mustangfeefee, Thank you for your review. We are happy to hear you enjoyed your stay with us, and that you consider us 'one of the nicest facilities.' We look forward to seeing you again soon. Best Western Plus Big America Management

"Great beds"

4
17/04/2017

On our road trip from San Fran to LA this was our stop and the beds were the most comfortable of the 3 hotels we stopped in during our tour of Arizona and California. Not much to do in the area but the rooms were great - just a shame we stopped one night though the breakfast did not live up to its sister hotel in Fremont.

BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Dear narindersinghflora, Thank you for your review. We are happy to hear you enjoyed your stay with us, and that you consider our beds to be 'the most comfortable of the three hotels you stayed in.' We look forward to seeing you again soon. Best Western Plus Big America Management and Staff

"Great hotel!!"

5
15/04/2017

We stayed here on a road trip to LA. The hotel was clean, rooms were large and very comfortable. Edgar at the front desk could not do enough to help us. There is a restaurant within the grounds (but not owned by hotel) where we had a great dinner. Breakfast and parking are provided free by hotel.

BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Dear Lorraine M, Thank you for your review. We are happy to hear you enjoyed your stay with us, and that you found the rooms to be comfortable. We look forward to seeing you again soon. Best Western Plus Big America Management and Staff

"Very nice large room with internet and waffles"

4
13/04/2017

Very nice staff at the reception desk with helpful information of the area. Had stop for the night from seeing the wild flowers at Carrizo Plain witch was fantastic. Recommended going back through fraiser park to see the Condors and continue to Antelope valley to see the poppies. The condor area was closed unfortunately. Also recommended Oso Flaco Lake which was very nice even though we did not make it all the way to the beach. Long walk. The room was large and had a good TV and internet. Waffles for breakfast is my fab, had many other choices. Good stay

BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this review
Dear Starviagera, Thank you for your review. We are happy to hear you enjoyed your stay with us, and we look forward to seeing you again soon. Best Western Plus Big America

"Great stay for Cal Poly open house"

2
10/04/2017

About 30 minute drive to Cal Poly for their open house for our daughter, happily surprised with a room with a closing door within the room for a total of two beds. Great breakfast, clean, friendly. Easy on and off for the freeway, good restaurants around.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Cara S, Thank you for your review. We are happy to hear you enjoyed your stay with us, and we look forward to seeing you again soon. Best Western Plus Big America Management and Staff

"Great hotel"

5
05/04/2017

Good people great rooms good breakfast friendly staff great location clean and well kept up I would advise anyone to stay here very good for family's Santa Maria is a good stop over between San Francisco and LA

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Dawn B, Thank you for your review. We are happy to hear you enjoyed your stay with us, and we look forward to seeing you again soon. Best Western Plus Big America Management and Staff

"Really nice Best Western"

5
03/04/2017

We went without much planning due to an unforeseen night in Santa Maria and were pleased we chose this hotel. It is unassuming from the street, but we had a nice room with a good bed and the biggest, most well appointed bathroom we've ever seen at a BW property. Didn't use any facilities or eat the breakfast, so can't comment on anything but the room.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear KH333, Thank you for your review. We are happy to hear you had a pleasant stay with us. We look forward to seeing you again soon. We hope the next time you stay with us, you will be able to try our complimentary, deluxe breakfast. Best Western Plus Big America Management and Staff

"Great Getaway/Home away from home."

5
03/04/2017

All around just great. Beginning with Front desk Edgar, and Cassey were very helpful. Our room was super clean what a relief. Bed was nice and comfy. Clean. Breakfast was very nice. A++ Hospitality from everyone. Thank you.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear 410armandoc, Thank you for your review. We are happy to hear you enjoyed your stay with us, and we look forward to seeing you again soon. Best Western Plus Big America Management and Staff

"Very good value"

5
01/04/2017

The "plus" in the Best Western logo for this motel is well earned. The room was quiet, the desk staff was friendly, and the lobby was attractive. If we're ever in the area again, we'll stay there. We also recommend the North China restaurant.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear carolew782, Thank you for your review. We are happy to hear you enjoyed your stay with us. We really appreciate your kind words, and we look forward to seeing you again soon. Best Western Plus Big America Management and Staff

"Older but very clean."

4
28/11/2016

This hotel definitely has a few years on it but the room was clean and smelled good. A few problems, closet door wouldn't slide, bathroom fan didn't work but we reported them to the front desk when we left. I believe they will take care of it. Just grabbed a bagel from the breakfast area but it was well stocked and looked very clean. They were busy because it was the day after thanksgiving but they seemed to have it under control.

"Exceeded expectations"

5
25/11/2016

Older immaculate property with impressive room amenities. Great staff; at all levels. Very good value. Excellent breakfast buffet. WIFI robust & reliable. Meticulously maintained. Will visit again. Highly recommend.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Martin F, Thank you for your review. We are happy to hear you enjoyed your stay with us, and we look forward to seeing you again soon. Best Western Plus Big America Management and Staff

"Fantastic stay"

5
23/11/2016

We stopped in Santa Maria for one night on our drive up the coast and it was fantastic. The room was spacious, clean and of high quality. The staff were friendly and helpful, the included breakfast was great and parking was included. Would definitely stay again.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Katietravels22, Thank you for your review. We are happy to hear you enjoyed your stay with us, and we look forward to seeing you again soon. Best Western Plus Big America Management and Staff

"aim low, avoid disappointment"

2
19/11/2016

this place needs a staff remodel as well as a compound remodel. i only stay here because that is where work says i have to( corporate discount). there are slums across the street and people in a field being arrested next to that. i don't feel safe.

"Nice Place"

4
18/11/2016

This was a nice motel, above average in all categories. It was very convenient to places we wanted to visit. The room aw pleasant and the internet worked very well. We would stay there again if we return to that area.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear JohnJ2030, Thank you for your review. We are happy to hear you enjoyed your stay with us, and we look forward to seeing you again soon. Best Western Plus Big America Management and Staff

"Clean and Nice"

4
14/11/2016

The front desk staff recommended a steakhouse restaurant called Shaw's, it was fabulous! The hotel room was clean and nice. There was loud music coming from the back end of the hotel. I am not sure if was from the hotel or behind the hotel but it had stopped before we returned from dinner. Breakfast was decent although the breakfast burritos were cold.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear A5001KSsharonm, Thank you for your review. We are happy to hear you enjoyed your stay with us, and that you enjoyed our restaurant recommendation. We look forward to seeing you again soon. Best Western Plus Big America Management and Staff

"Fun time"

5
07/11/2016

Great service, wonderful Jacusy and pool in general everything was excellent love the hot breakfast , the Hotel is locate in great place you have everything near by beach,winery, ,shopping, Restaurants and beautiful scenery.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear C6905HBmariag, Thank you for your review. We are happy to hear you enjoyed your stay with us, and we look forward to seeing you again soon. Best Western Plus Big America Management and Staff

"Wonderful after a long day."

5
30/10/2016

We were just looking for someplace to relax after a long day on the road. This hotel was great. Really nice clean room, GREAT beds, nice breakfast and wonderful helpful staff. You can't go wrong at this hotel.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Ronald R, Thank you for your review. We are happy to hear you enjoyed your stay with us, and we look forward to seeing you again soon. Best Western Plus Big America Management and Staff

"Great place to stay"

5
27/10/2016

Easy to find. Easy on and off fwy. Reservations made over the phone while in route. Great front desk service. Rooms super clean. Bed was super comfy. Parking lot well lite and loitering going on. Breakfast was great with many options. Was able to print out docs needed that was a high plus.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Ibalmar, Thank you for your review. We are happy to hear you enjoyed your stay with us, and we look forward to seeing you again soon. Best Western Plus Big America Management and Staff

"Nice"

5
25/10/2016

Great location in town and easy access to freeways. The breakfast was good and the lobby area was spotless. Bed was very comfortable and everything in the room worked fine. The staff was helpful in recommending a place to get dinner.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear David W, Thank you for your review. We are happy to hear you enjoyed your stay with us, and we look forward to seeing you again soon. Best Western Plus Big America Management and Staff

"Great Value instead of San Luis Obispo"

4
22/10/2016

We were up at Cal Poly SLO for parents weekend but the rates in SLO go up really high during high traffic weekends so going 30 minutes south to Big America is fiscally smart. Nice rooms, good breakfast and a pool. Great value.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear lorenwebb, Thank you for your review. We are happy to hear you enjoyed your stay with us, and we look forward to seeing you again soon. Best Western Plus Big America Management and Staff

"Santa Maria"

5
22/10/2016

This was an excellent place to stay! The rooms are nice, the beds were very comfortable and everyone was friendly. They could use bigger parking lot and an elevator but other than that everything was great.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear 836stephanie, Thank you for your review. We are happy to hear you enjoyed your stay with, and we look forward to seeing you again soon. We would like to point out that we, in fact, do have an elevator. Best Western Plus Big America Management and Staff

"Good Stopping Point"

4
19/10/2016

Just spent the night enroute SF-LA. Room was spacious-- bathroom was suite-style. Beds were only fulls, but everything was clean and worked. Breakfast had some neat hot items, like biscuits and gravy. Two waffle makers- score! Staff was helpful during our visit. No complaints.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Jon W, Thank you for your review. We are happy to hear you enjoyed your stay with us, and we look forward to seeing you again soon. Best Western Plus Big America Management and Staff

"Favorite place to stay in Santa Maria"

5
17/10/2016

Our favorite place to stay while in Santa Maria. Rooms are big and clean. The hot tub and pool are clean and relaxing. The best part besides comfortable beds is the breakfast. The hot breakfast that is included is the best we've had for a hotel breakfast. Hot waffle maker, breakfast burritos with amazing homemade salsa, biscuits and gravy, plus cold foods. Can't beat the price for everything that is included.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear ambern21, Thank you for your review. We are happy to hear we are "your favorite place to stay while in Santa Maria." We are glad you enjoyed your stay with us, and we look forward to seeing you again soon. Best Western Plus Big America Management and Staff

"Best Western in Santa Maria Delivers"

5
16/10/2016

Arrived at 10 p.m. after a challenging drive. Was thrilled that the heated outdoor pool and hot tub were open 24 hrs/day. We enjoyed both late in the evening and early the next morning. The hotel room was spotless. Bed was very comfortable firm, linens in excellent shape. Check-in and check-out were very fast. The free breakfast was very starchy - my only complaint and it is a minor one. This hotel was excellent value for the money.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Susann C, Thank you for your review. We apologize you found our breakfast to be "very starchy." We are happy to hear you enjoyed your stay with us, and we look forward to seeing you again soon. Best Western Plus Big America Management and Staff

"Excellent Place"

5
14/10/2016

The rooms were outstanding. They came complete with everything we needed from the refrigerator to the Iron. The beds were extremely comfortable. The rooms were very clean and the Staff was so friendly and helpful. I would Highly recommend a stay here.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Joyce P, Thank you for your review. We are happy to hear you enjoyed your stay with us, and we look forward to seeing you again soon. Best Western Plus Big America Management and Staff

"Nice Hotel"

4
10/10/2016

All of the rooms have been redone and a few turned into mini suites. Breakfast wasn't the usual but didn't have enough protein options, no eggs (except boiled) and no bacon or sausage, biscuits were good but the gravy a little bland. The front staff was very friendly.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear 123jessicav, Thank you for your review. We are happy to hear you enjoyed your stay with us. We are sorry to hear you did not enjoy our complimentary, deluxe continental breakfast. We look forward to seeing you again soon. Best Western Plus Big America Management and Staff

"Santa Maria Best Western"

5
10/10/2016

I've come to this Best Western every year for several years now because it's always clean, comfortable, friendly, safe, convenient, and I can get my breakfast on the premises. I hope to continue my yearly visits for many years to come.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Jacqueline K, Thank you for your review. We are happy to hear that you have been staying with us for so many years, and that you have enjoyed your recent stay with us. We look forward to seeing you again soon. Best Western Plus Big America

"Great value"

4
03/10/2016

Very nice for about $150 a night, a bargain in Southern California. I felt very safe there, too, with all the firefighters staying there. Friendly staff, comfortable bed with lots of pillows, microwave, mini fridge, coffee pot, free bottled water and free breakfast. It's no luxury resort but for the price I don't think you can beat it.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear M W, Thank you for your review. We are happy to hear you enjoyed your stay with us, and we look forward to seeing you again soon. Best Western Plus Big America Management and Staff

"clean and comfortable"

4
22/09/2016

great place to stop on a road trip through the area. Best choice for value as you travel North from Los Angeles. Breakfast is included - waffles, fruit, pastries and scrambled eggs. Restaurant in on site.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear John W, Thank you for your review. We are happy to hear you enjoyed your stay with us, and we look forward to seeing you again soon. Best Western Plus Big America Management and Staff

"Great place "

5
20/09/2016

I had a pleasant stay here. Teresa at the front desk was very kind and helpful. The room I stayed in had an awesome spacious bathroom and the beds and furniture were clean and tidy. Cheap places to buy food nearby. 5/5

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear HaydenMcNabb, Thank you for your review. We are happy to hear you enjoyed your stay with us, and we look forward to seeing you again soon. Best Western Plus Big America Management and Staff

"Friendly Staff"

4
20/09/2016

My husband and I stayed here in July visiting a friend. What I like most about this place was the huge bathroom with a beautiful vanity. There were 3 mirrors and you can angle it to your liking. In that lavatory you will find a closet with long length mirror (right beside the vanity), also the toilet is closed off and a distant away from the tub. Our cleaning lady was superb as she made sure we had new sheets and the toiletries were replenished each time. As many Best Western facilities they serve their breakfast located a tuck away from the lobby, off to the side by the communal area where they have the computers. Very simple as I call them just a starters. What I liked most is the waffle iron, there is a pre made batter to the side and you can make your own waffles and any additions like chocolate chips or caramel sauce is not available, just your regular butter and syrup in individual packets. The only downfall is the location, it seemed not safe at night.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Ako m, Thank you for your review. We are happy to hear you enjoyed your stay with us, and we look forward to seeing you again soon. Best Western Plus Big America Management and Staff

"It was fine...once I complained"

4
19/09/2016

I had a reservation for a disabled room. I checked in around 4:00 PM and, before looking at the room, went to run an errand. When I returned 1) the room was very close to the street (which is extremely busy / noisy); 2) there were no disabled parking spaces anywhere near the room (I don't mean available...I mean AT ALL). Went to the front desk to inquire about a quieter room and there was another couple ahead of me asking about a disabled room. They also said they had no reservation. I immediately piped up that I DID have a reservation...and that they could have *my* disabled room, as I couldn't stay in it because it was too noisy. The clerk gave the no res couple a different room than mine. And he told me that he had no more disabled rooms. When I asked why he'd given them the last disabled room when they had no res and I had told him I did have one, he said they were there first. No, I said...I was there an hour ago and had been given a bad room. After making a bit of a fuss with him he suddenly found another room...far away from the street and with a disable parking space immediately in front of it. Now...why hadn't he done that in the beginning? If not when I first checked in then when I came back to complain? Aside from this, my stay was stellar. The new room was excellent, very clean, quiet, great amenities, etc...nothing at all to complain about. Breakfast begins quite early, even on weekends...fabulous!

"One night in Santa Maria"

5
17/09/2016

We were on our way from Palm springs to Monterey. This hotel had good reviews and seemed a reasonable price compared to other hotels in the area. I was a good choice, the room was clan and comfortable and my wife appreciated the very large bathroom with a separate toilet.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Philip E, Thank you for your review. We are happy to hear you enjoyed your stay with us, and we look forward to seeing you again soon. We hope you had a lovely trip from Palm Springs to Monterey! Best Western Plus Big America Management and Staff

"Outstanding"

5
14/09/2016

We have been staying at this hotel for many years now on trips from WA. All the staff are friendly and provide great assistance. The rooms are really nice with very comfortable mattresses, large bathrooms with a vanity also for the ladies, shower heads that provide a strong and invigorating outpour of water, excellent tv and other accommodations. I especially enjoy the king sized rooms. The breakfasts are pleasant with waffles to yogurt, bagels, cereals, juices, breakfast burritos, biscuits and gravy, etc. We will be back again.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear 2Retires Thank you for your review. First, we would like to thank you for staying with us for so many years. We truly appreciate your loyalty. We are also glad to hear you enjoyed another stay with us, and we look forward to seeing you again soon. Best Western Plus Big America Management and Staff

"Working in town "

4
11/09/2016

This is newly remodeled nice place to go I really enjoyed that Mississippi room the breakfast is good in the next day. People are very friendly and it's really close to the downtown area so you can do almost anything you want.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Larry C, Thank you for your review. We are happy to hear you enjoyed your stay with us, and we look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"Another Relaxing Stay"

5
08/09/2016

My wife and I have met my brother at the Best Western Plus Big America for a relaxing Labor Day weekend for the last 5 years. We find the rooms to be clean, the beds very comfortable, and the housekeeping service very good. My brother, wife and I meet at the Jacuzzi each evening and relax in the hot bubbly waters. the trip back to the room is a little cold but well worth it. This trip I was totally exhausted from several weeks of hard work and my first night I slept like a baby and woke up the next morning totally refreshed. We get coffee, orange juice, yogurt, a Danish and fresh fruit at the morning breakfast each day. There are no eggs, bacon or sausage like at other hotel breakfasts I have been too. They do have hot oatmeal, cereal, bagels, and toast as well. It is a very good breakfast if you are not looking for eggs. Check in and out is always a breeze and we always book our reservation for the following year when we check out since they get booked up for the Labor Day weekend. We have always enjoyed our stay and will continue to come back to the Best Western Big America on Labor Day weekend. I recommend this hotel to anyone considering a trip to Santa Maria.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Jockojeff, Thank you for your review. We are happy to hear you enjoyed your stay with us, and we look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"Very Nice Hotel"

5
06/09/2016

The hotel room was nice and clean. The bed was comfortable and the TV worked. The daily breakfast buffet was wonderful. The staff was extremely nice and very helpful. The room was affordable, compared to other hotels.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Shawn L, Thank you for your review. We are happy to hear you enjoyed your stay with us, and we look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"Room is clean services disappointing"

2
05/09/2016

Bad breakfast choice, uninformed guest service, no regards for Diamond status and horrible internet. Room was clean and quiet. bed was super comfortable. Too expensive for the value of money. Maybe there aren't better hotels around but have stayed at much better Best Westerns

"Quick problem resolution"

5
04/09/2016

Love the huge, unique bathroom with a separate water closet, dressing table with mirrors, comfy tub and a wonderful hot breakfast. We experienced noisy neighbors partying in the parking lot - reported it and it was taken care of, right away. Will absolutely stay here again.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear mjvega, Thank you for your review.We are happy to hear you enjoyed your stay with us. We are glad we were able to mitigate the problem of the noisy neighbors. We look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"Nightmare on North Broadway, Santa Maria"

1
03/09/2016

I would rather tackle a grizzly bear with rabies than stay in this hovel again. Avoid this hole at all costs Breakfast rubbish, unless you are found of biscuits n gravy Prepaid and charged again without authorisation, refused to refund by rude front desk manager, this is theft Rooms dark, dingy, smelly, horrible, depressing Area is nowhere for a stopover or vacation AVOID - DO YOURSELVES A FAVOUR GO TO PRIMO BEACH 10 miles up the coast

"One of the best Best Westerns"

4
31/08/2016

On a drive from the Bay Area to San Diego, we wanted to stay midway between, making it a comfortable 2 -day drive. This motel really filled the bill, at a reasonable cost. The room was spacious, with all the amenities--small fridge, microwave, coffee maker, desk, high-speed internet. The king bed was very comfortable. Breakfast was ample--waffles, cereal, juice, yogurt, fruit--everything fresh. The town is small and easy to get around, with plenty of nice restaurants for dinner. We would stay there again.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Joyful42, Thank you for your review. We are happy to hear you enjoyed your stay with us, and we look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"Great value for money"

4
30/08/2016

The room had big mirrors all around to make it look very spacious, and it was indeed. We had a king bed and a queen bed, located separately with an air conditioner in each room. The channel guide was very useful and there were many to choose from. Overall very good for money and definitely recommend staying here on budget.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Carol_Shen, Thank you for your review. We are happy to hear you enjoyed your stay with us, and we look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"Not a single complaint!"

5
28/08/2016

Stayed for the night on 8/20/16 and don't have a single complaint. We arrived late (around 11pm) and the front desk was more than accommodating... they even gave us a ground floor room so we wouldn't have to drag our big suitcases upstairs. Breakfast the next morning was nicer than I expected and those waffles are good! Room conditions were great - AC was cool. Shower was easy to use. And b/c I'm not a coffee person they had available tea bags in the lobby w/ hot water. So nice!

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Alyssa R, Thank you for your review. We are happy to hear you decided to stay with us, and that you enjoyed your stay with us. We look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"Horrible"

1
27/08/2016

Babies crying, dogs barking, street noise, trucks idling and compressors running all night. The worst Best Western I have stayed at. If you decide to stay here get a room as far away from the street and side parking lot as possible. The price was way too much for the quality of this hotel.

"Great Place"

5
25/08/2016

This place was on the pricey side though it is in the southern part of California, in the middle of summer and not many room available in the area. The room was very spacious and the bathroom was very large. Everything was very clean and comfy. It definitely made up for the price. We ate at the restaurant next door. My opinion not recommended. Otherwise a very pleasant stay. Staff was great!!

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Lori H, Thank you for your review. We are happy to hear you decided to stay with us, and that you enjoyed your stay with us. We look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"To stay or Not to stay"

3
22/08/2016

well, we have paid $200/night and surely it was not worth it, unfortunately. i am Platinum memebr with them and NO ONE greated me with thank you for being so or this is an upgrade for you or even unfortunately there is none, just this is your key and go...checkning out they were much interested where i came from what is my nationality rather then thank you for staying with us and hope to see you next time or you have earned this amount of points or anything...i wont do it again

"Updated since my last visit here!"

4
21/08/2016

Got this on a deal this time from PL, though it is hard it seems to get under $100 because there aren't as many good hotels in SM. Nevertheless, BW here has been updated since my last stay two years ago for the better. The room is still spacious but it is a little more modern. The breakfast buffet offers a lot as usual. As mentioned, the area around the hotel wouldn't be ideal to walk around (best place would be Orcutt or the areas in the newer parts of town). It wasn't as packed as my last visit, so I was able to park in front of my room. Glad to have come back.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear d l, Thank you for your review, and for staying with us again. We truly appreciate your patronage. We are happy to hear you enjoyed your stay with us, and we look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"Excellent Hotel"

5
16/08/2016

One of the better hotels we stayed at. Extremely friendly service and the staff takes their job seriously and wants you to have a pleasant time there. The pool was great! Always clean and they had towels at the pool location for you. Breakfast was amazing, plenty to choose from and they have someone working the area so its always stocked. I would definitely stay here again.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear U4184KQsharons, Thank you for your review. We are happy to hear you enjoyed your stay with us, and we look forward to seeing you again soon. BEST WESTERN PLUS Big America Management Staff

"Santa Maria Stay"

5
16/08/2016

Aside from the sketchy neighborhood, the Best Western Plus Big America, Santa Maria, is very nice. The rooms are very large, with the biggest bathroom I have ever had in a hotel. The beds are comfortable and we didn't hear any noise. They could put some bigger refrigerators in the rooms, though. Don't count on bringing anything that needs to be refrigerated or frozen, there just isn't enough space. There isn't any green space to walk your dog on or near the property without walking in the neighborhood.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Mary C, Thank you for your review. We are happy to hear you enjoyed your stay with us. We are sorry we didn't have bigger refrigerators. We look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"Noisy/This Walls"

2
15/08/2016

This Motel was noisy. The walls are thin and cars parked right outside the door makes for a more noisy experience. The room was clean, Motel staff was helpful, everything worked fine. I felt it was overpriced for the quality of the structure.

"Must be brand new...."

5
10/08/2016

What a relief. After a long drive and last night staying in a random inn that was very poor I was slightly worried as this place was much cheaper. However, the room was excellent. Two very comfy beds with a nice bathroom. All very clean. I was very impressed. Especially with the price. Best Western is definitely the way forward. Thumbs up!!!

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Leeleggs, Thank you for your review. We are happy to hear you enjoyed your stay with us, and we look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"Adventure at the Best Western"

3
06/08/2016

Having read all the great reviews and being very impressed with the low price, I booked three rooms at this BW Plus for a family trip we were making with our two children and their families. I must preface by saying that I haven't stayed in a BW for many years now, as I am very allergic to cigarette smoke and have been staying at Marriott's and Holiday Inn's with 100% smoke-free hotels. I was happy to see that this BW also advertised itself as smoke-free, although when I walked into the lobby I could smell a hint of smoke. Maybe the staff smoked, don't know. When I had made my reservations, I specifically asked if their suites had separate sleeping areas for privacy and was assured that this was so. Upon arrival and check-in, I was really shocked to see that both queens were in one large room.... so back I ran to the lobby and explained my predicament. We also had asked for another adjoining room so that I could help out with the grandkids. Well, every other suite was taken so I had no choice but to get two separate rooms and far away from our other child's room with the grandkids.... I must say I was very upset by this time since we had driven for hours with kids in the car and weren't about to start looking for other hotels. Of course, we survived the night. I must say that the beds were extremely comfortable and my son was very happy with the playpen/crib they were given for the toddler to sleep in. He slept all night long! Breakfast was not bad, many hot things and even some organic ones!!! Yay! But the best part is to come. I received an email a few days later (we will still traveling) asking to rate my experience at this BW and I really blasted them with my unhappiness at the mix-up with rooms and having to pay for an extra room, etc. Very soon after, I received a call at home (I later heard it on my answering machine) and an email from a very nice gentleman,Mr. Max Tucker, general manager, who was eager to fix the problem. In the end, I received a credit for the extra room I had to pay for. I am extremely happy with the customer service from BW in this case. It really makes me believe that some companies really do care about their customers' experience. Thanks again BW and Mr. Tucker!

"Nice But Not Friendly"

3
06/08/2016

The room was clean and comfortable and had a nice layout. The hotel lobby is beautiful. The breakfast was a nice feature and plenty of morning newspapers. The hotel staff lacked professionalism and friendliness.

"WOW nice place to spend the night"

5
06/08/2016

Clean, Friendly and comfortable. This is what you want in a over night stay. The property was amazing. I recommend it to my family and friends, Great location for the beach and the wine county. Remember the Hitching Post.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Ron S, Thank you for your review. We are happy to hear you enjoyed your stay with us, and we look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"Hotel Rating"

5
05/08/2016

When my itinerary includes Santa Maria, I always stay at BW+. Their adherence to high standards and excellent service serves there brand well. My wife and I have stayed at BW+ for the last 20 years when attending to business and visiting family and friends. A friendly and professional staff surely helps make one feel welcome and comfortable.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear ETHERT B, Thank you for your review, and for continuing to say with us. We really appreciate your loyalty. We are happy to hear you enjoyed your stay with us. We look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"Nice hotel stay"

4
02/08/2016

We rented a 2 room suite. The bed was very comfortable and there is a separate room for the TV and computer. The breakfast was included and was more than adequate. they must be doing it right since the hotel was pretty full. the only draw back was that they only have one elevator which is necessary to haul suitcases tothe second floor where we were.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear tarzansmate, Thank you for your review. We are happy to hear you enjoyed your stay with us. We do apologize only having one elevator. We look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"Very good stay"

4
01/08/2016

We chose this hotel because it was cheaper than anything else we could find in the San Luis Obispo/Pismo Beach area and we were not disappointed. It is a motel style hotel but the room was nice. The room and bathroom were large and it was quiet and clean. I have no complaints about the bed. As an added bonus, the room included a mini-fridge and microwave. I would stay here again, though it is about 20 mins from Pismo Beach and 40 mins from San Luis Obispo.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear TravelThroughEurope, Thank you for your review. We are happy to hear you enjoyed your stay with us, and we look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"Baseball Tournament"

5
29/07/2016

Our Baseball team and families had a great stay! Friendly Staff from the Reception Staff to Cleaning Staff! All the Staff greeted us daily with a Smile during our six night stay! Clean rooms, Comfortable beds, Nice big bathroom with Vanity area for Wife! Boys enjoyed the pool and jacuzzi! Only negative, no laundry on site, but across the street was a laundry facility, so not bad! We would definitely recommend and would stay again!

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear 955craigy, Thank you for your review. We are happy to hear you enjoyed your stay with us. We apologize for not having a laundry facility on site. We look forward to seeing you again soon. BEST WESTERN PLUS Big America Management

"Convenient and recently renovated rooms"

3
29/07/2016

We decided to stay here and to some rest before a long journey scheduled for the next day. The room was very nice and was recently renovated. The breakfast was good. The staff was very helpful and friendly. We did find the town itself a little rough. We traveled up and down broadway looking for some place to eat, but nothing seemed appealing. We ended up going next door to Francisco's country kitchen and were surprised to how nice it was inside as compared to the run down look on the outside. The food was outstanding, We highly recommend eating there. A good value too. We were unfortunate that a large group traveling together stayed at the same time we did and created a lot of noise with their drinking and socializing. To our surprise, the room kept most of the noise away. Our previous stay was in Palm Springs, so this was a little bit of a culture shock, but the staff and the hotel room made up for what was lacking.

"Hotel"

5
28/07/2016

The hotel was really nice, the staff...even nicer. The area, not one of my favorites, but cool for a local area. Lot's of great local mexican eateries and carcieneras. I was there to take a test. Im sure, the downtown area is worth exploribg further.

"GREAT ALTERNITIVE TO PISMO AND SLO"

5
28/07/2016

I have found that the prices in SLO and Pismo Beach are REALLY TOO HIGH for what you get. If you are willing to stay about 20 mins from Pismo and 25 from SLO, this is the place to stay. More bang for your buck. If you use this as a home base, there is plenty of things to do. The area is a little sketchy, but so is Pismo after dark.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Mark J, Thank you for your review. We are happy to hear you enjoyed your stay with us, and we look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"Great hotel for the money"

4
25/07/2016

Staff was great and the rooms were nice for the money. This was our first time in Santa Maria and the location was decent. The breakfast was average, cereal, waffles, breakfast burritos, biscuits and gravy.

"Does not deserve the Plus in its name"

3
22/07/2016

This is a poorly located old motel, below the Best Western standard. The room we got had a strong smell of bleach, and the wallpaper in the bathroom was falling off (I suspected presence of mold). We asked for another room but we didn't move because I detected odor of bleach there as well (I asked a neighbor to smell his room, and it didn't smell like bleach). Breakfast was OK, but not as good as at the excellent Best Western Plus we stayed at in Monterey.

"Great Room, Great Service"

5
22/07/2016

Enjoyed our stay at this hotel. Restaurants within close proximity of the hotel. Room very large in size and very comfortable. Large screen TV for family. Very quiet room with black-out window shades to keep out the light. Breakfast was great.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear David F, Thank you for your review. We are happy to hear you enjoyed your stay with us, and we look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"Nice room"

5
17/07/2016

Parking lot was full of work trucks. Almost didn't stay here. Decided we didn't want to drive further so we book a room. Pleasantly surprised by the large well furnished room. Had one of the best nights sleep in a hotel in a long time. Very quiet.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Bruce W, Thank you for your review. We are glad you decided to stay with us, and that you enjoyed your stay. We look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"Surprising!"

4
13/07/2016

Booked this hotel sight unseen and was worried when we checked in as the room doors open right to the outside. Upon entering the room was clean, bathroom large and had everything we needed. The restaurant recommended next door was just ok, we didnt want to get back in the car and look elsewhere. The breakfast area in the lobby was great! Had everything we were looking for and the lady in the breakfast area was right on top of everything, everyone was friendly and if traveling in this area again, yes we would stay here again!!

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear tlozzy, Thank you for your review. We are happy to hear you enjoyed your stay with us. We look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"Business Trip"

5
13/07/2016

We had booked 6 rooms in another hotel, We got to the hotel and they didn't have our rooms. I had 12 Employees standing there at 12 midnight. I was able to get them into BW Big America, Santa Maria. With no problems. This hotel is about an hour from our jobsite but we have chosen to cancel all rooms with the hotel 5 minutes from the jobsite and we are now using BW Big America in Santa Maria! Thank you

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Victor/jacob G, Thank you for your review. We are glad we were able to accommodate you and your employees. We are happy that you enjoyed your stay with us, and we look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"Great stay and reasonably priced"

5
13/07/2016

We enjoyed our one night stay. The bedding was comfy and the rooms recently remodeled. The pool was perfect temperature. Breakfast burritos were pretty good but not a fan of biscuits and gravy for breakfast. They have a wide variety of things to eat including freshly made waffles. The restaurant recommendation from the staff was awesome-Shaw's Steakhouse. The best steak my husband ever ate. Very good value - would stay here again.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Madonna B, Thank you for your review. We are glad you enjoyed the restaurant we recommended. We are happy to hear you enjoyed your stay with us, and we look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"Nice Hotel for the Money"

5
11/07/2016

We stayed at the Best Western Plus Big America in Santa Maria for 3 nights July 8-11, 2016. This hotel is clean and is a great value for your money. The free breakfast bar is pretty amazing. Great selection a the quality of food was excellent! We wouldn't hesitate to stay here again!

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Kenneth W, Thank you for your review. We are happy to hear you enjoyed your stay with us, and we look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"Dog Friendly, Quality & Comfort"

5
10/07/2016

We have stayed at this hotel several times now and love it! The spacious rooms have quality finishes and amenities with comfortable beds and updated bedding. The bathroom suite is one of the nicest for a hotel in this price range! And, we love that it is dog friendly without the fees!

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Pawstruck, Thank you for your review, and for continuing to stay with us. We really appreciate your loyalty. We are happy to hear you enjoyed your stay with us, and we look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"Nice Place"

5
03/07/2016

A very nice place to stay, easy to locate and close to the freeway and no noise from the street. A nice room and bed was great, pillows were very nice and they were not real soft. The room was very clean and fresh.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear sherry u, Thank you for your review. We are happy to hear you enjoyed your stay with us, and we look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"Not Perfect But Worth It"

4
28/06/2016

Continental Breakfast is good-internet service is excellent-pool is decent, a bit small but very clean-staff is friendly but not very informative. Rooms are nice, beds very comfortable. Lots of mirrors in the room give the appearance of more space.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Takira F, Thank you for your review. We are happy to hear you enjoyed your stay with us, and we look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"Spacious"

5
27/06/2016

I really liked this hotel. It had kitchen sink, microwave, and refrigerator. The bathroom was very spacious. Inside it, it included the closet and a vanity. That was a plus for me so I didn't have to go in and out of the bathroom to get dressed. I have added Best Western to my list of hotels which consisted of Hilton and Holiday Inn brands.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Jocelyn M, Thank you for your review. We are glad to hear you enjoyed your stay with us, and we look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"Excellent Value"

5
25/06/2016

Very nice hotel in a very nice area. Rooms and hotel very clean which is important to all of us. Breakfast was very good with an excellent attendant. Staff overall were wonderful. Excellent value for the price.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear annebD979AW, Thank you for your review. We are happy to hear you enjoyed your stay with us. We look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"Good location, reasonable value"

3
17/06/2016

Not our best experience. Room smelt musty, supplies hadn't been checked properly so no tissues in the bathrooom, broken light bulb over dressing table. Aircon very noisy. Fridge was unstable and tipped towards you as youopened the door. We stayed in several Best Westerns as part of this 2 week trip and this was the worst. On the plus side, the room (120) was quiet (apart from the aircon) and the beds were comfortable. Checkin staff were very good. Breakfast was excellent

"Stay at BW Oakland, San Fransisco"

4
15/06/2016

Mr Basir at reception was very helpful in giving us the best rate, inf of the area & in general re future stays enroute to LA. The hotel was clean, comfortable with a good family size to accommodate 5 adults. We would go back.

"Great value"

5
14/06/2016

The rates were very high in San Luis Obispo for graduation. Although it was a 25 minute drive, the hotel was nice and a great rate. So if you aren't drinking in SLO, I would highly recommend it. Cheaper than the Motel 6 in Slo and much nicer. Breakfast is included and a nice perk. Clean and comfortable.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Tracy B, Thank you for your review. We are happy to hear you enjoyed your stay with us, and we look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"Very nice stay"

5
13/06/2016

The room was clean and comfortable. There were full walls covered in mirrors, which was a little distracting at first. We really enjoyed the separate rooms in this suite. The staff were very friendly and helpful. When I asked for a restaurant recommendation, the gentleman at the front desk gave us a wonderful suggestion.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Paul K, Thank you for your review. We are happy to hear you enjoyed your stay with us, and that you liked the restaurant recommendation. We look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"Vacation Stay"

5
12/06/2016

Great hotel. Comfortable bed. Great breakfast! Very happy with accommodations. Wifi was good. Would definitely would stay there again. Staff was very nice and helpful when we needed a tire repair place.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear chinamom84, Thank you for your review. We are happy to hear to you enjoyed your stay with us. We look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"Well beyond expectations"

5
01/06/2016

Never would my wife and I believe that we could have stayed at a Best Western and be wowed so far above our expectations!! The place was super clean, the room was absolutely wonderful with a super TV, A sitting room, a super large and comfortable bed, and a special well lit sitting place for my wife to put on her make-up and dry her hair. Everything worked with a very quiet air conditioner, and refrigerator. People were on both sides of us and above us and we could not hear them at all. The breakfast area was super clean and had what we wanted (coffee/tea/cereal/fruit/yogurts/waffles/fruit and juices). Checkout was easy and all the staff were super friendly, professional and helpful. I give this 6 out of 5 stars!!!!!

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear ppnusc1975, Thank you for your review. We are happy to hear you enjoyed your stay with us. We look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"One night stay on road trip "

3
26/05/2016

Stayed at this hotel with my family on a road trip up to San Francisco. This hotel is old but it was a decent value (compared to others nearby) and our room was big. Breakfast was not good. Unlikely to come back and stay again on our next trip up North.

"Great staff!"

5
26/05/2016

This hotel has a fantastic staff. Everyone from Management on down can not seem to be helpful enough to you. The hotel has been going through a lot of upgrades, and through the stress of it all the staff has maintained there composure and professionalism. Great Job. See you next month!

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear William S, Thank you for your review. We are happy to hear you enjoyed your stay with us, and that you continue to stay with us. We look forward to seeing you again next month. BEST WESTERN PLUS Big America Management and Staff

"The nicest Best Western so far on our road trip!"

5
24/05/2016

Looks new, smells new, large room, very nice bathroom, tons of wall outlets to charge your items and best of all, an elevator to the second level! If you drive the 101 in California, this is the place to stay!

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Richad B, Thank you for your review. We are happy to hear you enjoyed your stay, and that you found us to be the "nicest Best Western so far" on your trip. We look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"bad remote"

5
22/05/2016

could not use remote for closed caption so guest could not enjoy TV. other than that the staff was friendly and helpful site was well maintained. breakfast was good and restaurant was available on site

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear mytootsie, Thank you for your review. We sincerely apologize about the bad remote. We are happy, though, that overall you enjoyed your stay. We look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"One night stay while driving California coast"

5
21/05/2016

This is a very nice hotel. As far as Best Western hotels are concerned, this is the best that we've stayed at. Room was clean and comfortable. Breakfast was very good. TV and wifi worked well. I would recommend this hotel

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Rj R, Thank you for your review. We are happy to hear you enjoyed your stay with us. We look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"More than met my expectations"

5
11/05/2016

I was pleasantly surprised by how nice the hotel was. One of the best bathrooms I've had in any Best Western. The staff was very nice and the morning breakfast was very good. The internet was easy to access and worked perfectly.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Dolores S, Thank you for your review. We are happy to hear you enjoyed your stay with us. We look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"LOVE THE UPDATE"

5
05/05/2016

Enjoyed our short stay. As always very friendly, courteous staff. Very comfortable beds! Missed Cleo, (the house kitty) but wish Cleo great treats and love on that side of the Rainbow Bridge. The extra room in the bathroom will be great for handicapped bathing, etc.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear CharlesCity_IASuzyQ, Thank you for your review. We are happy to hear you enjoyed your stay with us. It sounds like you have stayed with us before, so thank you for continuing to stay with us. We truly appreciate it. We look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"Two thumbs up!"

4
03/05/2016

This Best Western in Santa Maria is a model of what reasonably priced hotels should strive for. Our stay started with the friendly staff and easy check in. Our room was perfect. At first we commented that it was a little bit small, until we explored the entire room. It was so efficiently laid out that the size was not an issue. A microwave, fridge, extra sink, and "dressing area" were welcome amenities. The room was spotless. Breakfast was a tad above standard fare...burritos, biscuits and gravy, boiled eggs, plus the usual fruit and cereal. All staff (breakfast, cleaners, and front desk) are very well trained. This hotel goes on our list of go-to lodging when traveling Hwy 101.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear luminaire1, Thank you for your review. We are happy to hear you enjoyed your stay with us. We look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"Friendly and Happy Staff"

5
03/05/2016

Every single employee was helpful, smiling and extremely friendly. I have never seen hotel staff so friendly. I encountered the maintenance staff, housecleaning staff, front desk staff and breakfast area staff during my stay and every single one of them were extremely friendly, smiling and you could see that they were actually happy to be working at the hotel.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Kathy B, Thank you for your review. We are happy to hear you enjoyed your stay with us. We look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"TOP OF THE LINE"

5
02/05/2016

We chose this hotel for the family gathering, we will be staying again next month for a wedding. We especially liked the breakfast venue, the food is hot and well presented and the dining room is large. The guest rooms are beautiful and the friendliness of the staff was a plus.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Robert M, Thank you for your review. We are glad to hear you enjoyed your stay with us. We look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"Nice, clean hotel; very friendly and helpful staff"

5
02/05/2016

The Best Western Plus in Santa Maria is fairly average looking on the outside - but the cleanliness of the hotel and the rooms is way above average; ditto for the friendly and helpful staff. The complimentary breakfast is pretty standard for these types of hotels, but the food was fresh; and what was supposed to be hot was hot, and what was supposed to be cold was cold - that's not always a given with complimentary breakfasts. The price for the rooms was good as well - a little more than it used to be to qualify for that statement, but what hasn't gone up? To sum it up, we went in a group of about 30-35 people and all in all, I think the Best Western Plus in Santa Maria was a solid hit for everyone.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear 979bobg, Thank you for your review. We are happy to hear you enjoyed your stay with us. We look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"Pets Welcome Here"

5
02/05/2016

We especially appreciate not being charged extra for our pet :) Everywhere else makes a big fuss when we bring our puggle, Duke. Also, the Handicap access bathroom is the best of any motel. Thank you Best Western:)

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Frank D, Thank you for your review. We are happy to hear you enjoyed your stay with us. We look forward to seeing you and your pet again soon. BEST WESTERN PLUS Big America Management and Staff

"Inner healing trip"

5
30/04/2016

Our trip to the coast Ventura, and Santa Maria was planned for a healing and relaxing few days. We stayed at two Best Westerns both were wonderful, we can always rely and depend on Best Westerns quality you can never go wrong.

"good place to stay"

5
26/04/2016

We found it to be a great place to stop for good night sleep and very clean rooms there was an incredibly great staff. Overall very pleasant experience. Will definitely stop there again on business next time.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Smith L, Thank you for your review. We are happy to hear you enjoyed your stay with us. We look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"Very nice stay"

5
26/04/2016

Staff was friendly and helpful. Breakfast was much better than any other motel we visited during our trip to California. We will definitely try Best Western again next time! Nice, large room. very clean and tidy. We can recommend Best Western, both for families and couples.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Michael Gorm J, Thank you for your review. We are happy to hear you enjoyed your stay with us. We are pleased to hear that our breakfast was "much better than any other motel you visited in your trip to California" We look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"Wonderful hotel in Santa Maria!"

5
24/04/2016

I stayed at this hotel for two nights and was pleasantly surprised since I knew nothing about it. First of all, the staff is absolutely wonderful! They were very kind, helpful and compassionate. That really stands out in my mind and I think it's very important to have great employees like these people were. My room was very clean and big. It had a microwave, refrigerator and a small sink that was handy. The bathroom was large even having a dressing table with a pretty bench and mirrors so I could sit down and dry my hair and put my makeup on. I've never seen that before in any hotel I've stayed in. My bed was very comfortable and the linens were nice. The only recommendation I would have is to ask for a room near the back of the hotel if you are sensitive (like I am) to noise and are a light sleeper. If I ever stay in Santa Maria again, I will definitely stay here.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear litsusie, Thank you for your review.We are happy to hear you enjoyed your stay with us. We look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"Excellent Stay!"

5
18/04/2016

This is a wonderful hotel to stay in! The room we had was very nice! The room was huge and the bed was super comfortable! The pool was nice and warm and cleaned very well! The breakfast area was huge and lots of great chooses there ! The staff is very friendly and everyone says hello to you:) There was no road noise so that is a huge bonus ! I would highly recommend any of my family or friends to stay here for sure! No complaints from us for sure :)

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Lois M, Thank you for your review. We are happy to hear you enjoyed your stay with us. We look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"BW Big America"

4
17/04/2016

Have stayed here on numerous occasions. Staff is friendly, efficient and helpful. Rooms are clean and comfortable. Breakfast has a variety of food selections that will get you on your way. Eating area is kept filled and clean with ample seating. This property has easy access to HWY 101 and is a perfect stop whether you are visiting the Central Coast beaches or traveling the wine trails.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Donald W, Thank you for your review. We are happy to hear that you continue to stay with us, and that you enjoyed your current stay. We truly appreciate your loyalty. We look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"Comfy stop in Santa Maria."

4
14/04/2016

This is a good-sized Best Western, on the main drag in Santa Maria. The desk staff is friendly and efficient. Nice decor. My room was quite large, with a sizable dressing/bathroom area, including a separate vanity and large closet. There's a desk, fridge, microwave, and armchair. It would be easy to stay a couple of weeks in such a well-appointed room. Very comfortable bed. Good breakfast buffet.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear ArlettaC, Thank you for your review. We are happy to hear you enjoyed your stay with us. We look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"Donna"

5
13/04/2016

Our 2nd stay here. Great place great staff. Dog friendly at no extra charge. Got home and realized we had left something in our room. Called and spoke with Teresa. She got on it right away. Found item, called me back and it was on its way home the next day. Met the manager Max while we were there. Very nice. Called to let him know how happy we were with staff and he made sure to let us know how many people involved. Asked to extend our kudos to every one of them. We will definitely keep staying there as we go thru that area. I highly recommend it.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Donna Z, Thank you for your review. We truly appreciate you staying with us again, and we are happy you enjoyed your stay with us. We are also happy that we were able to retrieve and return your item to you. We look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"A nice place to stay for a reasonable price"

4
06/04/2016

Santa Maria is a town that has good and bad parts and therefore security is a concern. The Best Western Plus in Santa Maria is U-shaped and had ample parking. It does not look run down so it has curb appeal. The front lobby has a professional look complete with piano and lounging areas. The room was clean and the bathroom area was very large; it included its own vanity area. The room had a refrigerator and a coffee maker. The free breakfast is a big plus since it saves you from spending money at a separate restaurant. The breakfast includes plenty of food including waffles. The staff was friendly and helpful. I would recommend this location when requiring a room in Santa Maria.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Mario Bill Paul H, Thank you for your review. We are happy to hear you enjoyed your stay with us, and that you were able to enjoy the breakfast. We look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"A very nice hotel"

5
05/04/2016

This hotel is a well run establishment, the rooms were clean and bed very comfortable, had a nice nights rest and a very fulfilling free breakfast. The hotel staff was friendly, willing to help and very knowledgeable.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Bill S, Thank you for your review.We are happy to hear you enjoyed your stay with us. We look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"Best Western Santa Maria"

4
04/04/2016

Clean rooms, decent breakfast. Good service from all the cleaning and breakfast service staff. An additional room was opened next to the breakfast service to accommodate the extra patrons. The room still had boxes of Easter decorations piled on one table. The room needed more dusting and cleaning. Overall the hotel and grounds were clean, area was safe and rooms were quiet. Large variety of restaurants within easy driving distance.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Zuzarte2000, Thank you for your review. We apologize your room wasn't fully cleaned. We are happy, though, that overall you enjoyed your stay. We look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"Dissapointing"

2
01/04/2016

We stayed here 2 nights. Our decision to stay her was based on other locations. First things first, the staff was outstanding and went out of their way to explain or do something to make or stay enjoyable. With that said the advertisement states Complimentary Breakfast. To me a breakfast has some eggs, maybe bacon or sausage. This one had none. It did have watery oatmeal, dried out biscuits, floury gravy that had a crust, and a burrito that was filled with mostly hard potatoes. My wife need something Gluten Free, ( which usually is eggs and bacon, but settled for yogurt and watery oatmeal. The wifi was so slow that most times our cell phones could not access and an ipad and laptop were useless. If you are a person in need of wifi, not here. I had to unplug the refrigerator because of fan noise. I had to readjust toilet to stop running after use. Would we stay here again NO.

"Nice rest hotel to rest"

4
30/03/2016

After a long driving day, it was a very nice and clean stay, before continuing driving from LA to San Francisco. Rooms were very clean, beds were confortable, and it included a small breakfast. Probably would stay again if I do the same route.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Jairo L, Thank you for your review. We are glad to hear you enjoyed your stay with us. We look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"Awesome Customer Service"

5
30/03/2016

I highly recommend this Best Western Plus! The staff are friendly, customer service orientated, patient, and will go out of their way to make sure you are satisfied!!! I love how they treat everyone. Staff makes sure you have everything you need and the rooms are very well kept. The beds are very comfortable and the pillows are perfect. If you have a need, they don't hesitate to stop what they are currently doing and make sure you are taken care of when you ask for help! They are an awesome group of people who really love what they do!!

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Elaine L, Thank you for your review. We are happy to hear you enjoyed your stay with us. We look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"Overall great....if you don't need a fast internet connection."

4
30/03/2016

We selected this hotel because we were traveling with a small dog and this establishment is pet friendly. We were very pleased with the rooms which were clean and spacious. The staff was friendly and helpful. The free breakfast offerings were satisfactory and met our needs. However, the free "High speed internet" was not high speed at all. It was sufficient to check emails on a smartphone but my laptop was only able to access the internet for one brief period of time. When I finally got online I ran a speed test and it confirmed a download speed comparable to a dial-up connection. I have never-- and I mean NEVER ...had difficulty like this at any hotel before. I tried both the in room wifi and the lobby wifi with the same results. I would definitely stay here again except when internet access is critical for me.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Michael S, Thank you for your review. First, we like to apologize the Internet was too slow for you. We work diligently on providing our customers with the fastest, most reliable Internet possible. We are happy to hear that overall you enjoyed your stay with us. We look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"Friendliness and Service"

4
30/03/2016

These folks give you the type of service and concern that you might think of if they were family! :) We have stayed here several times and have tried out other pet-friendly hotels in the area. This is our preference, no contest. The rooms are quiet, the beds are good, and the staff is caring. What more would you want?

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Kristin M, Thank you for your review. We are happy to hear you enjoyed your stay with us. Thank your for your continued support, and loyalty. We truly appreciate it. We look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"Better hotel right down the street"

2
27/03/2016

As a BW rewards Diamond status customer, I always try to book the nearest BW to where I will be working in the field which is what brought me to the hotel to begin with. The hotel advertised High speed internet which they absolutely did not have and full breakfast which was poor to be kind about it, disgusting if want the truth as I tasted it. I had a much better experience a 1/4 mile down the road at a competing hotel that will definitely have my business if and when I return.

"Short visit in Santa Maria, Calif."

3
24/03/2016

Hotel appeared fine from outside but once inside I experienced a little different impression. In the lobby next to the check in counter the lobby had a piano and a piano player entertaining the guests. The only problem was she was so close to the check in desk and so loud it made it difficult to talk with the person at the check in counter. I would recommend they move the piano. My room on the first floor was near the pool and the foot traffic going by the room was noisy. The room it self was only average and I felt well over priced for what I got. I would not stay there again on weekend mainly due to the crowd. The breakfast was mediocre and extremely crowded even though I went early I do not think the hotel was prepared for full house this early in the tourist season. Part of the breakfast was under remodel and there was absolutely no seating available for the large breakfast crowd. Check in and check out were very easy although there was a piano player playing a piano very close to check in desk which made it very difficult to talk with the receptionist. Overall, I was disappointed with my stay and probably will stay there again. If I had to, it definitely will not be on a weekend.

"Best (Plus) Hotel chain is consistent"

4
22/03/2016

I lik Best Western over other major chains - individually owned and FLAGGED by BW with support and accountability to the consumer. This property was in the center of town, convenient to shopping and restaurants. SECURITY was excellent and that makes a difference at my age. By the way... VOTE TRUMP!

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear chesmedia, Thank you for your review. We are happy to hear you enjoyed your stay with us. We look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"last minute trip"

5
21/03/2016

I was happy to find a room at this hotel. my trip was last minute that I booked my room at 10pm and arrived 2 hours later. the gentleman that helped me out over the phone was helpful. The hotel was clean and plenty of parking. the room was perfect for my stay.. I will be returning again.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Jose C, Thank you for your review. We are happy to hear you enjoyed your stay with us, and that we were able to accommodate you at the last minute. We look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"About middle of the pack"

3
20/03/2016

An OK experience. The facility is like most motels, although the room seemed larger than some. Did notice an unusual configuration - the closet is in the bathroom. The "full hot breakfast" had two hot items besides the make your own waffle - biscuits and gravy or paper wrapped [small] burrito. This term "full hot" to us, typically means some kind of egg [scrambled or omelets] and a meat dish [bacon/sausage]. There were pastries and cereals, two juices and, of course some fruit. All this in a crowded space.

"Best Western Plus Big America is the Best"

5
14/03/2016

Our fifth trip to this hotel and we love it and the management and the people who work there. We come up to Santa Maria every year for an American Legion department Executive Committee meeting and after a long day of meeting this hotel is sure a welcome sight when we get through with the day's work.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Joanne E, Thank you for your review. We are happy to hear you enjoyed your stay with us. Thank you for continuing to stay with us. We truly appreciate your patronage. We look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"BW + BA"

4
11/03/2016

Many years, repeated stays; preferred over other local choices; even though they were more expensive they were not any better. Early breakfast for early office start. Coffee, tea and fruit available all hours in lobby. Quiet, even next to Broadway (the main street through town). Many newspapers each AM in lobby. Good parking. Very close to good restaurants, and to US Hwy 101.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Harvey H, Thank you for your review. We are happy to hear that you enjoyed your stay with us, and for staying with us for all these years. Thank you for your patronage. We truly appreciate it. We look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"Very comfortable hotel"

5
08/03/2016

We have stayed at this Best Western in Santa Maria twice and really like it. The rooms are a nice size and I love the larger bathroom with a vanity table in it. The price is very reasonable too. We did not eat the breakfast this time, but have in the past and it is very good. The people at the front desk are very helpful also.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear BHuston3, Thank you for your review. We are happy to hear you enjoyed your stay with us. We are also happy to hear that you have decided to stay with us a second time. We look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"relaxing and friendly"

5
07/03/2016

The staff were helpful and friendly the bed comfortable rooms clean an the hotel cat was a great touch of home. After 3 days I felt like the staff were more like friends. Even with the hotel doing some renovation work it was relaxing.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Joseph L, Thank you for your review. We are happy to hear you enjoyed your stay with us. We look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"Room had a strong musty odor"

4
23/02/2016

Upon arrival to room there was a musty smell but nothing that a little fresh air and air deodorizer ( we carry our own just for times like this). Other than that hotel was excellent and very quiet. Staff was very courteous

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Milo R, Thank you for your review. We apologize about the musty smell in the room. We are glad to hear, though, that overall you enjoyed your stay with us. We look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"Hotel upgrade"

4
22/02/2016

The Hotel has been upgraded since our last visit in October 2015. New furniture, lamps with i-phone chargers ports and new mattress. Our room still had two old chairs that are low and uncomfortable. The check in and breakfast area were completely renovated. The staff was friendly and very helpful. We have stayed at this hotel many nights.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Carlos R, Thank you for your review. We are happy to hear you enjoyed your stay with us, as well as the upgrades. We apologize the chairs were low and uncomfortable for you. We look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"Retired"

5
22/02/2016

The staff at this Best Western is very cordial and helpful. Love staying here. Very Clean and the Breakfast was great. We have a small Dog and they are dog friendly and loved that. Was able to take her with us. The hotel was very nice and not only on the inside but also outside as well. The lobby was just beautiful. Will go back for sure.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear lorettak401, Thank you for your review. We are happy to hear you enjoyed your stay with us. We look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"One & Done"

2
19/02/2016

Unfortunately, I can't recommend anything about this property except the front desk staff. Lousy area, lamps in room missing bulbs. Slow internet. The "clean" remote had gunk on it. Breakfast was underwhelming and at this price it's a "one & done".....won't do it again.

"Best in its price range"

5
16/02/2016

Good value and extremely helpful front desk. We were there for a dog show 3 blocks away, so the location was perfect. We don't believe in fresh sheets every day, a waste of water. The maids were happy to let us turn in dirty towels for clean ones and left us alone. We value our privacy.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Linda F, Thank you for your review. We are happy to hear you enjoyed your stay with us. We look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"Nice hotel, great value!"

5
15/02/2016

Nice amenities, clean, newer and comfortable! We also found Best Western to be very quiet for a weekend even with full occupancy! Spacious room with beautiful large bathroom. Staff at front desk and breakfast room were very helpful and friendly! Good variety at breakfast, including breakfast burritos, biscuits and gravy, waffles, fruit, bagels, yogurt, hot oatmeal, etc. We especially LOVE that this hotel accepts our dogs without charging a fortune in fees! Thanks Best Western Plus!!!

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Pawstruck, Thank you for your review. We are happy to hear you enjoyed your stay with us. We look forward to seeing you and your furry friends again soon. BEST WESTERN PLUS Big America Management and Staff

"Excellent deal!"

5
08/02/2016

We loved the room so much we stayed an extra night. We received an upgraded room with a huge bathroom/sink area. The king-sized bed was the most comfortable bed I've ever slept in. The breakfast had burritos instead of the usual eggs. Great value for your money!

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear William M, Thank you for your review. We are happy to hear you enjoyed your stay with us, and that the bed you slept in was 'the most comfortable bed you've ever slept in.' We look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"Wonderful stay, concierge cat!"

4
30/01/2016

Wanted a hotel for a quick overnighter on the way up the coast, and this Best Western fit the bill to a "T." Lobby area is welcoming and immaculate with well-kept furniture. Check in was quick and painless, desk clerk friendly and helpful. Ability to park right in front of your room made load-in a snap. Room was large, clean and comfortable. Mini-fridge, micro and coffee maker are always extra touches that are appreciated. Beds were spotless and comfy with adequate number of pillows. There was a HUGE separate bathroom area, including a vanity mirror and bench and a full-size closet. The bathtub was terrific...it was large, with a curved shower curtain rod, good water pressure, a little shelf on which to set a cup of coffee or something and a nice, sturdy safety bar that made my mom, who is a bit on the older side, feel secure getting in and out. Breakfast was great with a wide selection of choices and helpful staff. Used the business center in the lobby area and everything worked great (computer, printer, etc.). Didn't get a chance to try the wifi, but nice that it is offered free. Wish we'd had time to use the pool and hot tub, because we popped in to take a look and, when I dipped my hand in, the pool was actually heated as advertised and the jacuzzi looked like it would've been wonderful. Also has handicapped equipment to help guests with disabilities enjoy the pool. We especially enjoyed meeting Cleo, the adorable resident cat! He met us at the front door of the lobby when we were checking in and even followed us to our room and escorted us in as we were loading in our luggage! We let him hang out for a while until we were leaving for dinner at the little restaurant next door. Maybe he just knows cat people when he sees them, but it was a treat to have him visit off and on throughout our stay, and he also showed up to see us off as we were checking out! Excellent value for the price point. Definitely recommend this hotel and will gladly stay here again when we are in need of a halfway point between LA and SF.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear EuterpeThelo, Thank you for your review. We are delighted to hear you enjoyed your stay with us. Thank you for the kind compliments. We look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"Comfortable"

4
27/01/2016

The location was ideal for us as it was meant to be a one night stopover enroute from Monterey to LA. We chose a family room to accommodate all of us and the bags. Free wifi was very useful and breakfast the next morning was simple yet filling. Burritos ran out very quickly which was a shame. Check-in and check-out was hassle free. The building looks a tad old which is not a very big issue.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Sunnyglee77, Thank you for your review. We are sorry the burritos ran out quickly. We are happy to hear you enjoyed your stay with us. We look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"Very comfortable in Sant Maria"

4
27/01/2016

This property is very well run and maintained. My room was huge for the price and very comfortable. I thought the price was higher for the town, but on arrival found many more hotels than I expected, so this is a more popular destination that I expected. Breakfast was the normal menu, but this morning the oatmeal cooker turned itself off somehow leaving me with cold oatmeal - which I survived. Everything else either met or surpassed my expectations and I would gladly return.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Gary W, Thank you for your review. We are sorry the oatmeal cooker stopped working. We are happy to hear to you enjoyed your stay with us. We look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"The Best Night's Sleep"

5
25/01/2016

I was pleasantly surprised at just how nice and comfortable this hotel is. I'm a Best Western rewards member, so I have stayed in many of these hotels. I have come to expect a good stay, and this establishment did not disappoint. In fact, it far exceeded my expectations. The lobby was lovely, decorated beautifully for Christmas. The front desk staff was friendly and informative. They explained morning breakfast, asked if I need any directions, and explained that renovations were going on. However they gave us a room so far from any work that had they not told me, I never would have known. The room was large, (king size bed) had a huge bathroom with a separate commode, dressing table and mirror, and a nicely appointed shower/tub. The bed linen was clean, fresh and excellent thread count. There was a bar sink, refrigerator, microwave, and table and chairs. The room was quiet, comfortable and I felt extremely safe. I slept soundly, had a great shower and was completely refreshed. The breakfast was great. Many choices for hot entrées (waffles, biscuits & gravy, eggs) or cold cereals, rolls, juice, and fruit. The coffee was great with real half n half. This was a great overnight stay on my way up the California coast. I'd stay here again. It was a great value!

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Regina W, Thank you for your review. We are happy to hear you enjoyed your stay with us and that we 'exceeded your expectations.' We look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"Good size rooms"

4
18/01/2016

The rooms are clean and good sized. My wife really liked the bathroom set up. The breakfast is an expanded continental one but adequate. There is no elevator so, should you need such, be sure to ask for a ground floor room.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Mike P, Thank you for your review. We are happy to hear you enjoyed your stay with us. We actually do have an elevator. We look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"Clean and Comfortable"

4
05/01/2016

Nice rooms - we had two rooms for a total of seven people. Comfortable beds, very clean. Breakfast wasn't too imaginative, but it was good. We were very pleased and would stay again. Neighborhood was a little dicey, but all was quiet and we felt safe.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Kathyofsjc149, Thank you for your review. We are happy to hear you enjoyed your stay with us. We look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"Very good, with one drawback"

4
24/12/2015

I'll get to the heart of the matter right away: the hotel says it's completely smoke free, but that really isn't the case. When we opened the door to our room, there was a moderate smell of cigarettes. After about a half hour, I got used to the smell and didn't notice it anymore. This could be related to the fact that the carpet in the room was grimy; you could see a dirt trail leading in the room through the door. So I think if they gave the carpet a thorough shampooing, that would take care of both problems. This was one of the named rooms; we had the Florida room. It was very roomy, and the bathroom was exceptional. The toilet is in its own little room, the sink and bath are both big, and there's even a separate vanity mirror, counter, and chair in another corner. Posh. They have a nice breakfast, with breakfast burritos (the day we were there) and waffle irons. When driving to LA from San Jose, we like to take the first leg in the evening after work; this is a good stopping point. We'll probably stay here again, and hope (and ask) for a different room.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear BillSJ, Thank you for your review. We would like to apologize in regards to your room smelling like smoke. We take this seriously and charge whoever smokes in a room an additional $150.00. We are happy, though, that overall you enjoyed your stay with us. We look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"Clean and comfy"

4
19/12/2015

We stopped at the best western for a few days rest during our California tour. The hotel was clean and tidy. A nice heated pool was a bonus. Breakfast was ok and the staff were friendly and helpful. Just a short drive to the local beach.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear dazmondoUk, Thank you for your review. We are happy to hear you enjoyed your stay with us. We look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"Excellent stop over option for business, or personal"

5
17/12/2015

I had the opportunity to stay at this hotel by referral of a business I was assisting (this was a partner hotel of theirs). Very happy with the choice! Was given a room with 2 queen beds (on my request). Good sized room, fairly current furnishings, sizeable bath, with 2 counters (1 with sink; 1 for makeup). Take care, bath water temp is easily scorching hot. Mini kitchenette in corner of front with with sink, micro and mini fridge; and table and two sitting chairs, the latter which rolled to other preferred positions easily. Breakfast included with reservation, and went from waffles to cold cereal, bagels and cream cheese, juice, coffee, fruit, etc. Apparently pets (responsibly managed of course) are allowed on this property as owners are big pet fans as per the front desk personnel. Hotel even includes a resident cat in the office area. :) Easy and plenty of parking options in the center (including if you pull in late, plenty of light), while hotel itself wraps around in u-fashion the lot. Would certainly stay here again!

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Suzelle, Thank you for your review. We are happy to hear you enjoyed your stay with us. We apologize about the water. We work diligently on getting the hot water to be hot, while not being scorching hot. We look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"Stay away."

1
15/12/2015

We were looking for something inexpensive but clean for a short stay after a long drive. This was not it. The room looked nice enough at first but didn't quite pan out. The bed was horribly uncomfortable and the pillows lumpy. The chair in the room had rips in the arms of the upholstery. The bedside lamps bulb was broken and hanging by a filament . The shower curtain rod was coming out of the wall and there were douche packets left on top of one of the shelves. The walls were so thin I could hear the entire conversation of the couple above us in the bathroom as well as the sounds of evacuating bowels. If you still decide to stay here please refrain from eating any of the hot breakfast items and stick to the cereal and bread. The eggs were weird foamy disks, the bacon so thin you could see through it and the potatoes weren't cooked all the way. Just keep driving until you find something better.

"Very Nice Stay!!"

5
14/12/2015

I was in Santa Maria for a Memorial Service and stayed here for 1 night. The area looks pretty bad but if you come in off of the freeway, you miss all of that. The entrance and the grounds are kept very nice and the parking area was very clean. The Lobby is really nice along with the staff. Every member of the staff that I interacted with were very nice and friendly. Room was Fantastic, very clean and the bed was really comfortable. We had a pretty emotional day, but Best Western made it our night very comfortable. We got up in the morning and had a breakfast burrito, coffee and biscuits and gravy. It was really good. The woman at the counter for checkout topped off the stay making it an Excellent Stay.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear BigDeeg D, Thank you for your review. First we would like to offer our condolences. We are happy to hear you enjoyed your stay with us. We hope the next time you stay with us will involve happier circumstances. BEST WESTERN PLUS Big America Management and Staff

"Have seen better Best Westerns"

3
10/12/2015

Was looking for a place to crash on thanksgiving weekend and this was the only one that had vacancy near the Pismo beach area within the price range for us. Beds were good. Nice LED TV. Closet was inside the bath-area!!!! And another weird thing noticed was toilet was separate from the bathtub area!!!! Had a mini fridge and microwave and a small kitchen sink. This was very helpful to warm snacks and store them. Ample parking was available. Breakfast was ok with bagel/burrito/waffle/biscuit/oats/egg/coffee/juice/

"Good one"

4
28/11/2015

The hotel is conveniently located not too far from the freeway. The lobby looked great with big beautiful chandeliers. The room was quite comfortable, the one that we stayed had a queen bed and a pull-out in two separate rooms with a TV in each room. Our room had a microwave and mini-fridge along with a single-cup coffee maker. The bathroom was well organized and spacious. It is a good one for a quick overnight stay. It is along the main road and there are quite a few businesses like supermarkets and restaurants that are accessible. Breakfast was good with good choices of items. Wi-Fi was good but seemed a little compared with the other hotels that we have stayed.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Jay S, Thank you for your review. We are happy to hear you enjoyed your stay with us. We apologize the WiFi wasn't as fast as you expected. We work hard on providing the fastest WiFi service to each guest in our hotel. We look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"Good stay"

4
15/11/2015

This hotel is nothing special, but nothing bad at the same time. Stayed two days the past weekend with my family and the room was clean and tidy. The furniture was a bit dated, but it was still good enough for us. We had a room away from the street so not too much noise. The breakfast was ok, but can't get too picky on a free breakfast.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear miguelroberts, Thank you for your review. We are happy to hear you enjoyed your stay with us. We look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"There are better choices"

3
10/11/2015

I am extremely loyal to the Best Western brand and generally I am satisfied with their properties 90% of the time. Unfortunately, this property falls into the bottom 10%. Property looks a bit tired. Overall, there are better choices in Santa Maria than this hotel. Sorry, Best Western.

"Great Nights Sleep"

5
27/10/2015

The beds were wonderful. We had 2 connecting rooms and everyone had a great nights sleep. Plenty of towels for the bath and enjoying the hot tub. The breakfast waffles were wonderful with hard boiled eggs available for protein. Just don't eat the cookies served in the evening.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear lindadthompson1, Thank you for your review. We are happy to hear you that you and your group enjoyed your stay. We look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"dated, smelly, poor service, good breakfast"

3
27/10/2015

Dated and smelly rooms, poor service (arrived at 9 pm with two young sleepy children and had problem with door lock, were offered a full refund instead of any help). Very disappointing. Good breakfast with waffles, cooked eggs and cereal and yogurt.

"Wonderful Stay"

5
26/10/2015

It was a pleasure staying at this property. My husband that travels a lot, said the best beds he has slept in a long while. Would definitely stay here again. Staff were wonderful, very friendly and pleasant.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Roderick T D, Thank you for your review. We are glad to hear you enjoyed your stay with us. We are honored to hear your husband say that we have the best beds he has slept in. We look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"Ava Maria"

5
25/10/2015

Best Best Western on 101 between Los Angeles and San Jose. Santa Maria location just south of Pismo Beach a sleeper. Everything in this hotel is first rate. Have stayed at most of the other BW's along the 101 and this is really the best one.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear LarryandMaureen, Thank you for your review. We are happy to hear you enjoyed your stay with us .We look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"Not as Promised"

2
24/10/2015

Your own website ad for Santa Maria PLUS Big America offered a full, complete breakfast. It was only an express with no cooked eggs or meat, etc. That is why we paid more and went with this hotel as we were there for 3 nites. Carpets were very dirty in room and sink backed up. Very noisy from street. Would not stay here again and feel we are owed money for not receiving what your own ad promised.

"business"

5
13/10/2015

we have stayed at best western in the past for family outings. i travel for company work. they don't usually put us in best western and use others because of price. i'm going to ask if we can use the best western for rooms when away for business. i feel secure, and the rooms are much nicer and cleaner.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Daniel C, Thank you for your review. We are happy to hear you enjoyed your stay with us, and thank you for choosing to stay with us again. We really appreciate it. We look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"Good but dated"

4
13/10/2015

Several other reviewers have used "dated" to describe this property. It's an appropriate term. The staff was friendly and helpful. Overall the grounds were clean and well kept, though the area in which this Best Western is located is several blocks away from the newer shopping areas. The bed (a king) was comfortable and the bathroom was clean. But, the carpet was in bad shape--very worn and needs to be replaced. I'm assuming that the musty odor that greeted us on entry eminated from the carpet. The mirrors on the walls may have been hip at one time, but they should also go. I was told the property is in the process of remodeling rooms but apparently had not gotten to mine yet. I honestly can't see why this was the #1 rated hotel in Santa Maria.

"Outdated, smelly, waaay below Best Western standards"

2
11/10/2015

Stayed here last Thursday night. I'm shocked at so many good reviews; I was at a different hotel. My room had a bad smell, dirty bathroom, very mish-mash outdated decor, threadbare sheets, and uneven floors. Perhaps some of the rooms positively evaluated here have been recently updated, but then why am I paying the same price for a lesser quality room? I don't think it speaks well of management integrity when this happens. Be careful and make sure to ask for a newly renovated room, or a discount if you end up in an old room like I did. Trust me: you'll know immediately which one you're in.

"Pleasantly surprised"

5
08/10/2015

We stayed in a Best Western in city of Santa Maria, Ca. The room was decorated nicely. Had little frig, coffee maker & microwave oven! All these items were positioned efficiently. The best part for me, since i traveled with my adult son & daughter, was the bathroom. There was a separate door to the toilet! YES! The tub, sink & closet was in like a dressing area. This dressing area even had a separate mirror and seat in front of the mirror. This made it easy for all of us to dress without haggling for the sink area. Breakfast was a real treat too.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear B J G, Thank you for your review. We are happy to hear you enjoyed your stay with us. We look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"Good value hotel"

4
06/10/2015

Stayed 2 nights and great value for the $$$. Clean room with all the necessaries. Great staff,Quentin is the greatest as well as the AM office lady! Didn't use the pool or spa as it was raining. 10 min to Jocko's and 5 minutes to Shaw's for dinner, And they have the house cat!

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Keith G, Thank you for your review. We are happy to hear you enjoyed your stay with us. We look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff

"3 star Rating"

3
06/10/2015

There is no way this place is deserving of a 3 star rating. I have stayed at other Best Western Plus hotels and this is by far the most outdated one I have stayed in. There is even a large mirror on one of the walls, which gives the appearance of a place that charges by the hour.

"Big America, Santa Maria"

3
05/10/2015

Pretty much what I expected. BW rewards program needs some doctoring. I do not want to add additional words to my review. However, I am adding additional words so I can get out of this screen and move on. This has become annoying and I will probably not make any other reviews in the future and, yes when I call Best Western next I will pass on my sentiments. !

"great staff"

5
03/10/2015

great place to stay been there for 13 years can go to any hotel but stayed at what i consider to be the best deal and all the employees there take care of business.the weather is great the pool is inviting the food is plenty and good it has been going through renovation and still getting new furniture room by room

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Al V, Thank you for your review. We are honored to hear you have been staying with us for the past 13 years. This really means a lot to us, and we truly appreciate your patronage. We look forward to seeing you again soon, and hopefully for another 13 more years. BEST WESTERN PLUS Big America Management and Staff

"Not the best, but very close!"

4
29/09/2015

Stayed here 3 nights and was very happy with the room and the service. Has a very large separate bathroom with a sink which is separate from the personal vanity table. Has another separate toilet area with it's own door and the tub/shower area was nice and big. The room had a king bed that was very comfortable and also had a refrigerator and a couch/table/chair area. This place was very nice and well kept and the continental breakfast was hard to beat. They had all the normal stuff and even some I haven't seen before. Like breakfast burritos. Well worth your visit and a better value than other places in town.

BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review
Dear Kevin K, Thank you for your review. We are happy to hear you enjoyed your stay with us. We look forward to seeing you again soon. BEST WESTERN PLUS Big America Management and Staff