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Best Western Plus Hotel Terraza

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85 avenida sur y Calle Padres Aguilar Colonia Escalon, San Salvador, . Salvador
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PHONE : +503 2565 7000
4.0 / 5
166 Reviews Tripadvisor
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Hotel advantages

Swimming pool
Laundry
Multilingual staff
Restaurant on site or nearby
Restaurant on site
Room service
Elevator
Air conditioning in the hotel
Buisness Plus equipment
24/7 reception
Complimentary breakfast
Free Parking
Free Wifi
Iron and ironing board
Refrigerators
Bathrobes
Coffee maker
Hair dryer
The strong points

Description

San Salvador spreads across a green volcanic valley, a Central American capital where the cone of El Boqueron watches over a busy, friendly city. Set in one of its best districts, within reach of business centers, dining, shops, and medical facilities, the Best Western Plus Hotel Terraza, San Salvador, El Salvador, newly and completely renovated, works for nearly any reason you have come. After a full day, ease into the pool, pull up a seat at the bar, or settle into a room with a television, a coffee maker, and a bathrobe waiting on request. The valley sits high enough that the evenings stay pleasant, easy for a stroll before dinner. Mornings open at the on-site restaurant with a generous buffet breakfast and dishes from the kitchen, an unhurried start before the city gets going. Meeting rooms, free Wi-Fi, and parking cover the practical side. Book your stay and let San Salvador, valley and all, welcome you in.

Customer reviews

Travellers choice
Tripadvisor
4.0
based on 166 guest reviews
Excellent
76
Very Good
45
Average
29
Poor
8
Terrible
8
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
"Great Experience!"
rene s, 17 Mars 2026

Just Gol! You wont be sorry. Great breakfast. Nice and friendly personal. Nice accomodations

"Bad experience on vacation"
BELLA D, 16 Octobre 2024

THE ROOM HAVE A BAD SMELL The elevator has not worked for months The restaurant food is not good The photos online are not like reality The poool is very dirty They charge very high prices for the rooms, when the hotel is only 2 or 3 stars. I don't recommend this old hotel to anyone

"old"
Mneto29, 28 Septembre 2022

everything is old, rooms, bed, linen, towels, furniture. weak wi fi, breakfast is not worth. if you get the room with the street view, prepare to stay awake the entire night. my experience was not the best.

"Hotel Stay"
SelvarajRadha, 01 Mars 2020

location is good Staffs are very cooperative and night staffs are excellent Breakfast is good, bar is open 24 hrs, close to city commercial center, rooms sealing is not perfect, prefer swimming pool side room

Owner Response, 01 Mars 2020

Thank you so much for your comments. We are very happy you enjoyed your stay. We hope to have you stay with us again very soon.

"Good cost - benefit ratio"
Mbellamy91, 20 Septembre 2019

Even if its not a glamorous hotel, it is comfortable, offers great service, and overall provides a quality stay. Food was quite good, and offered a good variety of meals. I recommend it if you're on business and are looking for a good stay a couple of nights.

Owner Response, 20 Septembre 2019

Thank you so much for your comments! We are pleased to know your stay was enjoyable, and especially that you liked our service and gastronomy. We hope to have you stay with us again very soon.

"Good Best Western option"
jorgehS8555KA, 04 Septembre 2019

The hotel is being updated from independent to Best Western Plus so you will find some unfinished units and areas either dated or with work in progress. Not a major inconvenience. Many stores and restaurants in the area, location is in between the Escalon and San Benito office and restaurant districts.

Owner Response, 04 Septembre 2019

Thank you so much for your comments. We are indeed remodeling different areas so you will be seeing changes. We hope you had an enjoyable stay.

"We wouldn't stay anywhere else in San Salvador"
JohnCavanag, 26 Juillet 2019

Why would anyone spend much more at the Sheraton or InterContinental, when you get beautiful rooms and service at the Terraza in downtown San Salvador? Friendly and attentive staff under the skillful management of Sylvia de Santacruz answered all of our needs. And, we truly enjoyed our meals overlooking the garden and pool. One of the best breakfast buffets in the city.

Owner Response, 26 Juillet 2019

Thank you so much for your comments John! It is always such a pleasure to receive guests who have become our friends. We are so happy to have contributed to your trip, and we hope to see you both again very soon!

"happy customer"
clanda85, 21 Juillet 2019

Hotel is safe with security guard on door, is in a nice area in San Salvador and we have been able to walk with our family across the road to the Galerias Shopping centre which has a great stores, Nautica, Starbucks, Apple, etc. Also well known restaurant brands. Super Selectos, large supermarket chain is in the vicinity also. Pool is a little cold but nice for the hot climate. Breakfast is great and service very attentive, rooms are nice, but might be in need of a renovation soon (for money that you pay for the room), in fact whole hotel could use a face-lift, large old school, noisy air conditioner in room, shower not great, but good. We had a room with 2 double beds. Staff are helpful and friendly. Luis is a rocks, he is awesome, I belive hi knows the area very well. Room tidied well. There is a small kiosk in the foyer that sells candys and snacks, some drugs. Front desk is 24 hours as is kiosk, but dont forget run the bell for service. Restaurant open until 11, last orders 10.30. There's also a gym and business centre with computers/ printing that we haven't used so can't comment on.

Owner Response, 21 Juillet 2019

Thank you so much for your comments! We are so happy to know you enjoyed your stay with us. We hope you can visit us again in San Salvador very soon.

"Excellent treatment in excellent care"
753tamikac, 26 Mai 2019

Each and every time I come to this hotel I feel more and more like I'm apart of family. From excellent customer service to clean rooms and warm place to smile on my face each time. I am so happy to be a part of this team

Owner Response, 26 Mai 2019

Thank you so much for your heartfelt comments! We are thrilled to be a home away from home for you. It is a privilege to have you as our guest. We hope to have you stay with us again very soon!

"Very Good Hotel"
Alexmora1981, 22 Mars 2019

Great breakfast buffet. Really nice restaurant by the swimming pool, quiet and clean room. The staff is really nice and welcoming, but the beds mattresses are a little bit hard. Overall a very clean hotel, I will definitely be back and I strongly recommend this hotel to anyone staying in El Salvador. Shops and restaurants between walking distance from the hotel.

Owner Response, 22 Mars 2019

Thank you so much for your comments! We are very pleased to know your stay was enjoyable. We look forward to having you stay with us again very soon.

"Great service and room"
John C, 29 Juillet 2018

This was our second stay, and we came back because we really liked the room, and the service. This time was even better. Friendly and attentive waiters and staff at front desk. Fantastic breakfast buffet. Really nice restaurant by the pool. And, quiet, clean room. Extremely well managed. We will be back.

"Good hotel"
Witold S, 12 Juillet 2018

Good standard. Big confortable rooms. Nice swimming pool. Dining outside by the pool. Good food for dinner and breakfast. I marked it excellent in itd class. Situated close to the shopping mall, but you might need to take taxi to get downtown.

Owner Response, 12 Juillet 2018

Thank you so much for your comments! We are pleased to know you enjoyed your stay in our hotel. We hope to have you with us again very soon. Thanks again.

"Amazing hotel/staff/stay!"
Omar3090, 25 Février 2018

The service at this hotel is absolutely top notch. I can confidently say that I have not received better service from the staff, owners, and management at any other hotel. The rooms are very clean and the beds are comfortable. They have working air-conditioning which definitely helps after a long day outdoors! The food at the hotel is fantastic and the waiters are very helpful and very accommodating. Tasty ice cream shop (Boston) at the end of the road, Walmart, pharmacies, and small shops also within 5 minute walking distance. Lots of amenities around the hotel to help make the stay more comfortable. Overall a very clean hotel, I will definitely be back and would highly recommend this hotel to anyone staying in El Salvador!

"Gary"
E2370GHgarys, 24 Février 2018

Very noisy due to rock music being played across road. Finished st midnight on Friday. Staff are friendly. Food is very good. Rooms basic. Aircon in room works well. Bed is firm. Shower is below expectations.

"Business "
DrDpar, 19 Février 2018

Service at this hotel was excellent. The food at the restaurant was among the best in the city. I really enjoyed the dining around the pool. The rooms were simple and clean. The Hotel Terraza was a great value and experience.

Owner Response, 19 Février 2018

Thank you so much for your comments! We are glad you enjoyed your stay. We hope to have you stay with us again very soon.

"Unexpected hotel "
mariote10, 15 Février 2018

I went to El Salvador knowing a little about this hotel,it surprisingly amazed me.The hotel by the time I was on there were remodeling the rooms so it was kind of noise nothing out of the world.Rooms are very spacious big beds Bathrooms have everything but I would love to see better and bigger pillows also a mini fridge be super nice and I want to specifies that I couldn't find any way to watch a soccer game that was a disappointment other that the rooms and service was supper the food amazing the pool was nice very well located Having breakfast by the hotel attended by the staff was outstanding I really recommended this hotel you won't regret it very good price for a well located hotel It really surprised me

Owner Response, 15 Février 2018

Thank you so much for your comments! We are so pleased to know we exceeded your expectations. Thank you very much for the suggestions as well. We hope to have you stay with us again very soon.

"Old place "
ranso, 21 Décembre 2017

This is a hotel with no upgrades since the 80's can't have any visits after 10 pm my friends came over to go out to the bars and since the bars starts late they met me here around 9:00 but then at 10:00 pm I got a call to my room stating that the visits was over....

Owner Response, 21 Décembre 2017

Thank you for taking the time to leave your comments We apologize for the misunderstanding. Our policy (required by law) is that any additional persons who will be staying in your room be registered at the Front Desk. However, we do hope you give us the opportunity to have you as our guest once more, and you can see the renovations we are making throughout the hotel.

"Average Hotel"
User, 15 Novembre 2017

Good neighbor, close to financial companies, good service but rooms and venues quite old. Food is ok but not excellent, price quite high in comparison whit others hotels such as Holiday Inn and Crown Hotel

Owner Response, 15 Novembre 2017

Thank you for your comments. We are in the process of renovating our rooms and public areas. Our rates vary by season, so we can offer you more competitive rates for your next trip. We hope to have the opportunity to have you as our guest again so you can see the changes we are making. Thanks again!

"Good for business, kind staff"
Laura S, 06 Juin 2017

I stayed for over a week here, and while it's not luxury accommodations, this hotel is clean, safe, has good food, and has great staff. They're great with events, plus the bartenders and waiters are all super nice. The rooms are decent, and definitely comfortable for a medium-term stay. The biggest recommendation I can make for the Hotel is that they need to update their gym... but honestly, even having a gym is helpful!

Owner Response, 06 Juin 2017

Thank you very much for your comments! We are so glad you had a pleasant stay. Thank you for your recommendations; we will definitely look into how we can improve our gym. We are going through remodeling phases in many areas of our hotel, especially our guest rooms, so we hope that you enjoy them on your next stay with us. Thanks again!

"Would stay here again!"
Jorge053, 04 Mars 2017

Amazing, helpful staff are always willing to go the extra mile to meet your needs. Probably the best hotel food I've ever had. Hotel terraza offers everything you need for a pleasant stay in El Salvador.

Owner Response, 04 Mars 2017

Thank you so much for your comments! We are so happy to know you enjoyed your stay, and our Chefs will certainly receive your compliments! We hope to have you stay with us again very soon.

"Outstanding Services"
DrDpar, 25 Février 2017

I was traveling to El Salvador for business and brought the whole family. The food at the award winning restaurant was among the best I have experienced throughout all of my travels and the service was amazing. It seemed like everyone, from the moment we arrived to the time we departed, went out of their way to accommodate our every need. The Hotel Terraza was a wonderful experience and we look forward to visiting again and again.

Owner Response, 25 Février 2017

Thank you so much for your comments! We are happy to know you had such a pleasant stay. We hope to have you with us again very soon.

"Excellent Hotel with Amazing Staff"
Omar3090, 20 Février 2017

A great hotel in a fairly safe location. The staff here are excellent and many go above and beyond to help. Good, free, Wi-Fi. The rooms are very clean and well kept. Air conditioning works great and keeps the rooms cold due to the hot/humid weather. Breakfast buffet for breakfast with delicious coffee. The pool/dining area are gorgeous and look very nice at night. The bar area was changed from my last stay but it looks much better in my opinion, it's much more spacious and has more room for grabbing a drink and sitting at a table and does not feel crowded at all.

Owner Response, 20 Février 2017

Thank you so much for your comments! We are so glad you enjoyed your stay. It was so nice to have your group stay with us. We hope to have you as our guest again very soon!

"Pleasant stay"
AtiyaQ, 25 Septembre 2016

good wifi. excellent customer service. breakfast same everyday but sufficient. good location, McDonalds, dollarama (really), lots of eats within walking distance. rooms also nice and housekeeping good. far from airport but the airport is set far from city.

Owner Response, 25 Septembre 2016

Thank you so much for your comments. We are very happy to know that our staff took good care of you! You will be happy to know we have varied our breakfast options so you can enjoy it the next time you stay with us. Thank you again for taking the time to share your experience...we hope to have you with us again very soon!

Is breakfast included in the rate?
julie
Julie
Best Western assistance
You'll find this information in the rate description on our website and in your confirmation email - some rates may include it. If breakfast is not included, its price is shown on the rates page, in the "terms of sale" column.
I think I'll arrive outside the stated hours. Will I still be able to check in?
julie
Julie
Best Western assistance
Our reception is staffed 24/7 in all our hotels. You can also notify the property using the contact details provided in your booking confirmation.
Are pets allowed?
julie
Julie
Best Western assistance
Each Best Western® Hotels & Resorts property is free to set its own pet policy. Their pet conditions are shown on the hotel page.
How do I book a free night using my Best Western Rewards® loyalty points?
julie
Julie
Best Western assistance
The number of points required to book a free night depends on the hotel chosen.
To enjoy a free night using your Best Western Rewards® loyalty points, log in to your loyalty account.
When booking, if the hotel shows available, bookable rooms, the number of points required will be displayed.
If you can't find the information you're looking for, contact our reservations centre on 0805 08 08 58 (free call from a landline in France).
Can I pay with Chèques-Vacances?
julie
Julie
Best Western assistance
Each Best Western® Hotels & Resorts property is free to accept or decline Chèques-Vacances as a means of payment. For more information, please contact the hotel directly. Contact details are available on the hotel page or in your confirmation email. You can also find properties accepting these vouchers on the ANCV website.
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