SureStay Plus Hotel by Best Western San Antonio North, San Antonio

=When we stayed in May 2022, we noticed the bathroom sink was not working and they did not fix it. We had to use the shower and it clogged very soon. Horrible experience. They said it would be fixed next day but we were leaving next day.

Guest Relations Manager, Other at SureStay Plus Hotel By Best Western San Antonio North, responded to this review
Dear Maria L, I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an unusual experience, especially with the bathroom. We take this quite highly and your feedback will be shared with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

everything was great. frindly staff. clean rooms. bed was very comfortable. they had full breakfast everyday. loved their outside pool. right off the freeway. we will definitely be back and do recommend

Guest Relations Manager, Other at SureStay Plus Hotel By Best Western San Antonio North, responded to this review
Dear rc4nci, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments on our staff, breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again. Thank you very much!

Upon check-in found hair in sink, and shower head was broken, and mold under caulk at the base of the shower. Also found a greasy substance on nightstand. It was a late check with an early rise so decided to stay put. Upon check-out the following morning I informed the desk agent of the findings. I was told to call the manager later in the day. Upon speaking to the manager I was provided multiple excuses as to why the room was in the condition that it was. According to him the room was unkept because of short staff. I proceeded to tell him if he can't manage the hotel adequately close the fuc*king hotel. Instead they continue to issue rooms that are filthy and unacceptable to paying customers. My commitment...post as many negative reviews as possible to make prospective customers aware of the lack of quality service as possible. I definitely would not recommend!!!

Guest Relations Manager, Other at SureStay Plus Hotel By Best Western San Antonio North, responded to this review
Dear keithG624XQ, Thank you for taking the time to share your experience. I am shocked to hear about the situations you encountered and would like to deeply apologize. I also would like to ensure you that comments like yours are not taken lightly and will be addressed immediately with our entire team, especially with the condition of your room and the cleanliness. The description of your stay is highly unusual and does not represent the level of high standards we all aim to achieve. We do hope you allow us another opportunity on a future stay to show you, how we used your overall comments to improve.

a great value for the accommodations and they are offering a real breakfast with eggs and meat along with all the normal carbs. room, bathroom, and beds were clean and the beds comfortable enough for a good night's sleep. I'd stay here again.

Guest Relations Manager, Other at SureStay Plus Hotel By Best Western San Antonio North, responded to this review
Hi tewatt2021, It is really nice to know that you liked the stay and services at our hotel during your recent visit. Thank you for your compliments on our staff, hospitality, and breakfast layout. Our ultimate ambition is to provide a five-star experience, and we are thrilled to learn that we have succeeded. I am glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

The location was good, breakfast was delicious, it was a quiet stay, the price was very reasonable. I was completely satisfied with Surestay and I will return and I highly recommend this hotel to others.

Guest Relations Manager, Other at SureStay Plus Hotel By Best Western San Antonio North, responded to this review
HI MLC690306, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Our team works hard to ensure a satisfying experience for all our guests and we are pleased to hear that yours was a satisfying stay. We hope to see you again soon.

very nice clean hotel. outside looks old but inside is renovated. our room was big clean and specious. front desk was very accommodating . hot breakfast in the morning. we felt safe. very quite. defiantly worth the money.

The overall stay at the hotel was good. I was literally only there at night to sleep and that's it. The issues of concern were that the hallways had a strong smell of weed. I'm not sure if someone was smoking or if the carpets need to be replaced. Getting to my room, the bathroom had a strong smell of urine. The bed was pretty hard, you could feel the springs, and if I moved to the other side I was in a hole, and the pillows are quite small. Also, the towels had a lot of stains on them. Other than that, the stay was good, for the price you pay it's good value for your money. Internet was good, shower pressure was great.

Guest Relations Manager, Other at SureStay Plus Hotel By Best Western San Antonio North, responded to this review
Dear crharris1, Thank you for taking the time to share your experience. I am shocked to hear about the situations you encountered and would like to deeply apologize. I also would like to ensure you that comments like yours are not taken lightly and will be addressed immediately with our entire team. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We also appreciate your time in pointing out the facilities in most need of attention as we work towards updating and improving upon our accommodations. The description of your stay is highly unusual and does not represent the level of high standards we all aim to achieve. We do hope you allow us another opportunity on a future stay to show you, how we used your overall comments to improve.

it was a pleasant stay. nice quite hotel. budget friendly cant complain for the price we paid. nice decent clean rooms beds were very comfortable. we had the pool by our self kids enjoyed . right off of freeway easy in and out. friendly staff. everything was great

Guest Relations Manager, Other at SureStay Plus Hotel By Best Western San Antonio North, responded to this review
Hi 849derrickw, I can't begin to tell you how much we enjoyed reading this review and thank you for leaving your five-star rating of our hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Our management is always happy to serve you and we can't wait to see you again!

This property is inexpensive, but it's because it is very outdated, ugly inside and out, and needs major renovation. The beds were old and very soft, too. It was clean, though, and the front desk staff were courteous..

Guest Relations Manager, Other at SureStay Plus Hotel By Best Western San Antonio North, responded to this review
Dear imtonym, Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered during your stay. It is of the highest importance that things like this are not missed by our staff and mistakes like this should never be overlooked. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.

rooms are really clean beds were really comfortable. front desk was very friendly and accommodating. stayed at this location for 5 nights. very peaceful stay. EVERYTHING WAS GREAT. for the price we paid one of the best hotel we stayed at.

Guest Relations Manager, Other at SureStay Plus Hotel By Best Western San Antonio North, responded to this review
Dear lorihQ2479WZ, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests, and to know that we have accomplished such goal gives us great joy.

This hotel is inexpensive. But you get what you pay for…which isn't much. There is little-to-no soundproofing between rooms, so if you're on the first floor, it sounds like a herd of elephants is above you. There is no housekeeping service provided during a stay; however they will let you get fresh towels. The bath towels are about the size of giant hand towels. A $100 security deposit is required at check-in and you get it back five days later if you don't trash the room. Be sure to take pics of any damage your room already has so you won't be charged. (Ours had a badly damaged bathroom door.) Beware of the cockroaches too. I'd recommend paying a little more to have a more pleasant stay in the SA area.

Guest Relations Manager, Other at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Dear Good2GoMom, Thank you for sharing your review. We apologize for the inconvenience faced by you. I assure you that we will take appropriate measures taken to improve the areas you found unsatisfactory, especially with the condition of the hotel and cleanliness. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We also appreciate your time in pointing out the facilities in most need of attention as we work towards updating and improving upon our accommodations. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

I've stayed in many Best Western and by far this one is the worst. As soon as you walk in you smell a horrible odor that smells throughout the whole building. Check in took 15 minutes and another 15 at check out. They require a $100 deposit which is more than the rate. The room was ok, tv gave issues and the remote didn't even work. Bed was uncomfortable and pillows are flat with no cushion. Barely got any sleep due to the people upstairs being loud all night. Breakfast is some overcooked egg and sausage with bread. Hotel for sure needs a lot of work done. Spend the extra bucks and stay somewhere nicer.

Guest Relations Manager, Other at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Dear Paulina R, Thank you for your comprehensive review detailing your recent stay with us. We are very disappointed to learn of your experience at our hotel, and we apologize for the many issues that you encountered especially with the condition of the hotel breakfast, and the cleanliness. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an unusual experience. We take this quite highly and your feedback will be shared with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

late night stop just to get sleep from long 16 hours drive. great customer service. the guy at the front desk was very helpful. big parking lot. bed was very comfortable. very quite. was able to fully rest for my long drive again. hot breakfast in the morning. we be back for sure.

Guest Relations Manager, Other at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Dear garzaj2022, Thank you so much for taking the time to tell us about your wonderful experience with us. We are so encouraged to always do good for our guests. We are really appreciative of your generous compliments about our location, comfortable bed, clean rooms, friendly staff, and breakfast. Our team works hard to ensure a satisfying experience for all our guests and we are pleased to hear that yours was a satisfying stay. We hope to see you again soon.

Rooms are clean, but signage says no housekeeping on daily basis. Rooms are clean and large, laminate flooring, comfortable bed. Biggest issue is with staff knowledge or lack thereof. I had a best western gift card which apparently makes check in almost impossible to do in under 20 minutes. When we finally did get checked in, and key cards received the key cards didn't work. So back to front desk stand in line again and get ones that do work. Room decent, clean. Water in shower dripped all night. Shower curtain refused to stay closed on both ends so floor flooded while showering. Breakfast of soggy scrambled eggs and weird colored sausage links. Muffins small enough to liters be one bite and done. Walls paper thin so sounds heard all night from other rooms above and beside us. Check out was yet another 15 minutes of lobby waiting for someone/ anyone to appear so we could check out. Lastly there is $100 deposit for a $60 room. Which according to the signage you get returned to you in 5-7 business days. Really? A hold I understand. But the room itself is cheaper than the deposit??? Overall not a great experience for a best western diamond member. Can't recommend this hotel, and will not be returning here again.

Guest Relations Manager, Other at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Dear Gr8fan, We are happy that we were able to provide a clean and comfortable experience for our guests. I am sorry to hear that you did not thoroughly enjoy your stay especially with our housekeeping and breakfast service. We have implemented many new guidelines and procedures for cleaning in our hotel rooms. We focus on "high touch" areas that could harbor germs, and have implemented additional cleanings of those areas, in addition to other steps we are taking around the hotel, to protect our guests and staff members. During this uncertain time, we strive to ensure that we uphold our high standards for the safety of our guests and we want to assure you that we will use your comments to address this issue with our team.

Out of the blue I found myself in San Antonio, Texas. Wanting quick access to I35 I picked this hotel, at first I was a little weary about some of the older comments and ratings. Glad to find out they've stepped up their game. John and Cheyenne behind the front desk were greatly accommodating. Friendly and warm atmosphere with great low prices. Would recommend and definitely be back.

Guest Relations Manager, Other at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Hi Xeones42 We are exceptionally thankful that you have honored our staff members with praiseworthy words. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests, and to know that we have accomplished such a goal gives us great joy. We will share your great review especially John and Cheyenne and we look forward to seeing you here again very soon.

Toilet handle falling apart, shower leak, over all horrible experience a d dirty should've read the reviews for here I see I'm not the only one with the similar reviews not worth staying. Unprofessional, from cleaning Lady. We travel and are exhausted to come in into the broken room. I Will never stayed here. Started off wrong ended really wrong.

Guest Relations Manager, Other at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Dear luis0857, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your very detailed negative review of our facilities and customer service is rough to hear because our goal and our efforts are directed to bring the opposite results from what you describe. We take feedback very seriously, and please be ensured that we will work on your concerns diligently so that no other guest experiences what you did. We have briefed our housekeeping staff, and we will ensure a more stringent approach from here on, especially when it comes to enhancing our regular quality checks. We would hate to lose a valued guest like you and we sincerely hope you will give us another chance to host you better.

everything was great. the rooms were clean nice and big. comfortable beds. friendly staff. nice outdoor pool. everything was awesome. check in was quick. hot breakfast was offered. it was a great experience

Guest Relations Manager, Other at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Hi felipegU3276XW, Thank you so much for your feedback and kind words regarding the five-star service and accommodations that you received during your most recent stay with us! We seek to give each guest a very clean and comfortable experience and we are thrilled to hear of our success in this ambition. Thank you for your compliments to our staff and breakfast service. Thank you and we look forward to serving you again here at the SureStay Plus Hotel by Best Western San Antonio North

Linens only changed once during 4 night stay. Toiletries and toilet paper never replenished. I had to get toilet paper from front desk. Creamer and sweetener for coffee only provided on weekend. No closet or even a bar to hang clothes in room.

Guest Relations Manager, Other at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Dear mattf455, Thank you for your comprehensive review detailing your recent stay with us. We are very disappointed to learn of your experience at our hotel, and we apologize for the many issues that you encountered especially with the condition of the hotel, our amenities and the cleanliness during your stay. We have implemented many new guidelines and procedures for cleaning in our hotel rooms. We focus on "high touch" areas that could harbor germs, and have implemented additional cleanings of those areas, in addition to other steps we are taking around the hotel, to protect our guests and staff members. We want each and every guest to feel they received value for the price paid. I am truly sorry we did not meet this goal with you.

The hotel was very clean, pool was clean, the room was very clean. Didn't have issues with anything in the room and staff was very fast and efficient. Definitely will recommend it and will return and use them again.

Guest Relations Manager, Other at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Hi alenanvs84, Thank you very much for your kind review and recommendation. We are delighted that you enjoyed your stay and appreciated our place. Thanks for rewarding our staff efforts in providing a clean stay and the best service to our guests. Looking forward to welcoming you soon.

we had an awesome stay. we were in san Antonio for a quick trip an d found this place. we enjoyed our stay. the staff was friendly and helpful. she was very welcoming. rooms were clean and beds were comfortable. next time when we come back we know where to stay. defiantly recommend this place.

Guest Relations Manager, Other at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Hi 379jazminep, Thank you very much for your kind review and recommendation. We are delighted that you enjoyed your stay and appreciated our place. Thanks for rewarding our staff efforts in providing a clean, convenient and welcoming experience. Looking forward to welcoming you soon.

it was a nice stay. not too busy hotel we had the pool by our self. clean rooms, bed was comfortable. friendly staff told us about the attractions near the hotel. big parking lot so no . non smoking rooms which we needed for y wife's allergy. overall good visit. will be back.

Guest Relations Manager, Other at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Hi 945salasdan, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests and to know that we have accomplished such a goal gives us great joy. Thank you very much!

I regret trying to save money on this business trip. I stayed for 5 days at this hotel and my room was cleaned only once. I had to move furniture around to access plug points for coffee maker and laptop. No coffee in lobby (I assumed since this was a "Plus" hotel) and brown bag breakfast each day. Inside of hotel was generally clean (a lot of trash on the outside though) but linoleum type floors made it feel like a dormitory. Very industrial area and a majority of folks staying here are contractor tradesmen.

Guest Relations Manager, Other at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Dear S8261HDgeorget, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. It is disheartening to learn that you did not enjoy your stay, breakfast and that the room was not properly and thoroughly cleaned and maintained at that time. Guest satisfaction is of the utmost importance, and please rest assured that your observations have been duly noted and will be dealt with appropriately. We have implemented many new guidelines and procedures for cleaning in our hotel rooms. We focus on "high touch" areas that could harbor germs, and have implemented additional cleanings of those areas, in addition to other steps we are taking around the hotel, to protect our guests and staff members. As for the breakfast service, limited options are being offered due to the current situation. The health and safety of our guests and associates are our top priority. During this uncertain time, we strive to ensure that we uphold our high standards for the safety of our guests and we want to assure you that we will use your comments to address this issue with our team. Again, thank you for your time and feedback. We sincerely hope you will give us another chance to provide you with superior service and accommodations on your next visit.

This hotel is so friendly and very clean! My kids loved swimming in their outdoor pool. Rooms are very spacious. I was very surprised by the grab and go breakfast my first morning, there was so many items in the bag. My second morning they had a hot breakfast. I will definitely stay here again

Guest Relations Manager, Other at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Hi patriciapX6200GR, Thank you so much for your heartwarming review. Thank you for your appreciation for our staff, breakfast, and our services . We are happy that you and especially the kids had an amazing time and enjoyed the pool. Our ultimate ambition is to provide a five-star experience, and we are thrilled to learn that we have succeeded. We hope to impress you again during your next visit and we thank you for sharing your experience.

One wash cloth for two women in room. electric outlet in washroom would not work. grab and go breakfast was 6-8:00, got down there at 8:15 and they had already picked everything up and did not even apologize, simply said "sorry" in a very sarcastic tone. They probably had a couple left over but never offered. I also asked for a cup of coffee and was told they didn't have any and you had to use the coffee maker in your room, again a sarcastic voice. (I have heard horror stories about room coffee makers and would not even think about using one) I have stayed at several Best Western hotels in the past two months and they have opened up their full breakfast already. I do not recommend this hotel unless you ONLY want a bed for the night and NOTHING more.

Guest Relations Manager, Other at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Hi charlottesZ4956UN, Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered during your stay. Know that your voice is of tremendous importance to us and we are confronting each of the issues that you mentioned especially the washcloth, electric outlet, and the breakfast service to ensure that no guest has this experience in the future. In regards to the front desk staff, I will address your concerns and make sure this behavior doesn't happen. I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to restore your faith in our hospitality and service.

very nice hotel . front desk was very helpful when a kid was screaming next-door to us at 2 o'clock in the morning. front desk called the room and resolved the issue. was very happy with the service. especially because i have a special need child and i didn't wanted her to wake up. nice clean room. will be back

Guest Relations Manager, Other at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Hi lunaj955, Good day! Thank you very much for your great review of our hotel! We appreciate your compliments and we take high pride in the peaceful ambiance that we can provide to our guests. We hope to see you stay with us more in the future as we promise to push our services better to provide you the most pleasant stay that you can find. We thank you that highlighted our strengths in your review. We will share your comments with our staff and we look forward to your next visit.

it was a very nice hotel compare to the hotel we had to stay yesterday. nice big clean room. check in was easy and quick. staff was friendly. my family enjoyed their stay. right off the freeway. we will surely be back.

Guest Relations Manager, Other at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Hi larrybF6766TF, Thank you for letting us know how satisfied you are with our services and accommodations. It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort, and convenience have been successful. We are very happy to hear that you found no difficulties when staying with us and our amenities lived up to your expectations. Once again thank you so much for your high rating. We look forward to serving you again. Thank you very much.

i was hesitant to book looking at the other reviews but we had an amazing stay. i guess you just have to experience it yourself. front desks were amazing and helpful. nice renovated place. now we know where to come for our next trip.

Guest Relations Manager, Other at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Hi carlosrX4509PN, Thank you so much for your kind and heartwarming review. Thank you for your appreciation for our staff, especially with our front desk and our services. We are happy that you had an amazing time and enjoyed your stay. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!

Had children visit from chicago area. No problems at all. Staff was helpful and younger kids enjoyed the pool. The fridge and microwaves were a convenience for our family. The rooms were next to each other.

Tina M, Other at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Hi fredomendoza, Thank you so much for your kind and heartwarming review. Thank you for your appreciation for our staff and we are happy that you and especially the kids had an amazing time and enjoyed the pool. I'm so pleased that you found us a convenient and pleasant place to stay and that our amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon. Thank you very much.

Came to san antonio for spring break. it was a great experience. we enjoyed our stay great location not too far from downtown and airport which was convenient. friendly helpful staff. clean rooms. this was our first time staying at this hotel but will definitely stay here next time.

I rented a room for a one week stay, but I decided to keep extending my stay, because the hotel is great and they had exactly what I needed in a disabled room. But above all, what made my stay great was the staff. They helped me so much and were more than accommodating. They have also done a lot of remodeling and upgrades to the hotel since last I stayed, years ago. It's a great place to stay. I hate to write reviews for places but this place really impressed me. I will definitely be back.

Tina M, Other at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Hi Sulli137, Good day! Thank you so much for your feedback and kind words regarding the five-star service and accommodations that you received during your most recent stay with us! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. Your business and your recommendation is very important to us and we look forward to serving you again here at the SureStay Plus Hotel by Best Western San Antonio North. Thank you very much.

place looked really nice. renovated room. rooms were clean and beds were comfortable. professional and helpful staff. great price point. far better then hotels around. we will definitely stay again next opportunity. i recommend this hotel highly.

Tina M, Other at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Hi charlie_hill_1976, We are indeed grateful that you find our place excellent and comfortable. It is really nice to know that you liked the stay and services at our hotel during your recent visit. Glad to see your positive overall observations which shall definitely motivate us to serve our guests still better. We look forward to welcoming you again soon!

Never stay here unless you want a marijuana and other drug filled hotel with loud music and no elevator. No smoking signs everywhere and the smell of pot was so strong it made my eyes water. I have no clue how these people are in business. Terrible “customer service”. Man on his phone in online class had no idea what he was doing. By the time we left I was in tears. DONT stay here.

Tina M, Other at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Dear Valued Guest, Thank you for your feedback. We apologize for the situations you encountered during your stay. Please know, your description of your stay is highly unusual and does not represent the high standards we aim to achieve. Rest assured that there will be no harm that will come to our guests as we ensure strict security for everyone's safety. Please keep us in mind for your next stay in the area.

we had to stay here because we had lost power and water during the winter storm. we felt safe and comfortable. staff members were very professional and friendly. beds were comfortable. nice clean room. we are thankful that we were able to stay comfortably during this bad weather.

Tina M, Other at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Hi alfaro_111, Thank you for letting us know how satisfied you are with our services and accommodations. Thank you for your compliments to our staff, safety, and high standards of cleanliness and hospitality. Our team works hard to ensure a satisfying experience for all our guests and we are pleased to hear that yours was a satisfying stay. We hope to see you again soon. Thank you very much!

this hotel provides excellent customer service during the difficult time hotel had pipe broken and they had to turn off the water. Management had tried every possible thing to make the guest happy. my wife and i are very happy with service. hotel did not have water due to weather condition but rooms had heat and electricity. very happy. we will definitely return

Tina M, Other at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Hi alex_poteet, Thank you so much for your recent feedback on your stay with us at the SureStay Plus Hotel by Best Western San Antonio North. We really appreciate your high rating and kind words about your stay with us. We are so glad that we were able to provide a great stay and we hope to see you again soon. Have a great day! Thank you

I have stayed here twice since i have my family in san antonio. To go bags for breakfast but had 5 items in it. front desk clerk were always polite and professional. room was clean and had sofa bed in it which was nice for my 5 year old. we will return for sure. we have decided to stay here for our next stay for sure.

Tina M, Other at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Hi jsanchez675, It is really nice to know that you liked the stay and services at our hotel during your recent visit. Glad to see your positive overall observations which shall definitely motivate us to serve our guests still better. Thank you for your compliments to our staff, and high standards of cleanliness and hospitality. We look forward to welcoming you again soon!

i was here for business trip. this hotel is really nice. friendly and helpful staff. to go bag for breakfast had breakfast taco in it along with orange juice and fruit. if you want peaceful sleep and you are tried from driving. this is a place. enjoyed my stay

Tina M, Other at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Hi anri00alid, Thank you for letting us know how satisfied you are with our services and accommodations. Thank you for your compliments to our staff, breakfast, and high standards of cleanliness and hospitality. We thank you so much for your business and we look forward to your next visit.

quick check in check out. friendly and helpful staff. rooms very clean and quite. hand sanitizers were available at check in and by all the door. to go bags wee available for breakfast. i will be back and i do recommend this place.

Tina M, Other at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Hi sam777traveler, We are indeed grateful that you find our place excellent and comfortable. Your five-star review is greatly appreciated. Thank you for your compliments to our staff, breakfast, and high standards of cleanliness and hospitality. We thank you so much for your business and we look forward to your next visit.

Undercooked food at bkfst. Smelly dirty mop bucket left overnight in hallway. Dirty sheet on bed with blood stain on it. One room looked like it was vf inder construction with wood chip al lm over hallway guest room doorway. Dark lighting in room. Not enough electrical sockets in room.

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Dear Valued Guest, Thank you for sharing this experience with us. I regret to hear of your dissatisfaction with our breakfast service and room cleanliness during your most recent stay with us! It is not like us to deliver poor accommodations and we will work our hardest to get back to the standard we are known for. Your feedback is very important to us, and I am saddened to hear that you had issues with housekeeping during your stay. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Know that we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

Its unfortunate that they have amanda as an "employee" because the hotel is a rather nice. This amanda is the most miserable person Ive ever come across. Stop being a miserable person and be grateful someone actually hired you!

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Dear Valued Guest, I'm sorry to hear that your most recent stay with us did not meet your expectations of quality service, accommodations, and hospitality. In regards to our staff member, I will address your concerns and make sure this behavior doesn't happen. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We truly thank you again for sharing your feedback and for your valuable business.

1st Room checked one to was dirty- looked like possibly started to strip bedding- second room had bed bugs crawl in my son while laying down- sent video of infestation of bugs crawling and markings on box spring under bed skirt

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Dear Valued Guest, Thank you for taking the time to share your review and experience. I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We do have pesticide treatment every month and we never had a problem in past and also usually our housekeeping staff always check it properly after they complete cleaning the room but I will also make sure with my housekeeping staff about the incidence. Thank you for your comments. We hope to see you again and to impress you with our improvements.

amanda should be fired! I know its hard to care at a minimum wage job but don't be in customer service if you know you are a rude person. Miserable people have no business being in customer service. Management at this location needs to do better at hiring. I guarantee amanda was only hired because they were desperate.

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Dear Valued Guest, I'm very sorry to hear that your most recent stay with us did not meet your expectations of quality service, accommodations and hospitality. In regards to our staff member I will address your concerns and make sure this behavior doesn't happen. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

I rated this a 3 everybody is nice the place is clean but this is the noises place I have stayed the wall are thin and if you have someone above you in room forget about sleep one night the guy walk back and forth too midnight the he left came back 30 minute came back later and started over finally went to bed got up at 4 am and started again then the next night drums played at the soccer field just south west of hotel til around 1030 pm heard one couple screaming at each other so if you want to sleep go some place else I'll spend more money next time.

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Dear Valued Guest, Thank you for letting us know about the inconveniences that you encountered during your recent stay at our hotel. I want to apologize for the noises that disturb your rest, All Front Desk Clerks are instructed and trained on how to handle these types of issues and I'm very sorry they failed to correct this problem for you. Know that actions shall be taken to improve everything on priority and you can have a better stay next time. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Was a very nice clean room although a few things could be fixed. the remote could be better and more channels, floors seemed kinda sticky,but overall was great! Had a cold mini fridge and a nice working microwave too. Lots of space as well which is a plus! Sheets were stained when we got there which was eh but oh well.

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Hi bribobbie, It is wonderful to hear that you found us clean and pleasant place to stay. It means a lot to receive your feedback regarding the condition of the amenities abd sheets, so we are aware of the areas we can improve and adapt to our guest's many different needs. We hope to impress you during another visit with every level of service, thank you for sharing.

Very confrontational.just accused instead of asking ..gng on a complaint from a old lady who is miserable. She came n lounded on room door lik she was the police. N stood in door with foot holding door

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Dear Valued Guest, Thank you for taking the time to share your experience and your review. I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

Overall great stay and value. I was pleased to see this hotel added to the Best Western chain. Really the only thing that would have made the stay better was location, and better thought for coffee sweeteners. They only offer sugar and sweet n low. I think it would be worth it to add other sweetener options to the buffet variety. As a traveler, all I wanted was a good cup of the coffee I was offered with my choice of Splenda and cream. Other than that, I would come back every time I frequent the area. The value was worth the daily 30 minute drive to my sons college canpus.

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Hey alamourgilbert, It is wonderful to hear that you enjoyed your stay and that you have rated our accommodations so highly. We are happy to have met your expectations. It means a lot to receive your feedback regarding our location and the coffee sweetener so we are aware of the areas we can improve and adapt to our guest's many different needs. We hope to impress you during another visit with every level of service, thank you for sharing.

I really felt violated today when a maid came in my room unannounced walked in and saw me half naked!! I couldn't believe that she didnt have the decency to knock b4 entering!! I was appalled...I went to complain but noone did anything.this got to be the worse hotel I've been to...trust me you don't want to go there the rooms stink...its just an awful place and a waste of money !!

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Dear Valued Guest, Thank you for your review. Please accept our deepest apology for the inconvenience you encountered during your stay. I completely understand your concern and this is completely unacceptable. We will communicate and forward your issue to the management team to look into this issue and resolve it as soon as possible and ensure no future guest will experience the same. Once again we apologize for the inconvenience caused. I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to restore your faith in our hospitality and service.

Rooms were clean, ac was AMAZING, breakfast was good, staff was friendly. Pool was small, but refreshing and cool. Price was great. Was easy to get to and was close enough to everything we wanted to do. Wish check out was noon instead of 11, but would stay here again.

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Dear Valued Guest, Thank you for sharing your amazing review. Our ultimate ambition is to provide a great experience, and we are thrilled to learn that we have succeeded. It is rewarding to hear that we have succeeded in making you feel comfortable and that you experienced no difficulties with our services or amenities. Thank you for your awesome compliment to our staff, clean rooms, breakfast and the value. On behalf of our entire staff, we thank you for your business and we hope to see you again when you travel back to the area!

Check-in was fast. Front desk agent was smiling and very helpful. We were traveling with kids and pool was a must. Perfect size pool for young kids. Rooms were nice size and price was reasonable and it looked like it was renovated not to long ago.

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Dear Valued Guest, It is really nice to know that you liked the stay and services at our hotel during your recent visit. Thank you for your awesome compliment to our staff, rooms and that our amenities were to your liking. Glad to see your positive overall observations which shall definitely motivate us to serve our guests still better. We look forward to welcoming you again soon.

When I opened the door to the room I noticed an odd smell, I don't know if it was just musty or it was the cleaner they used. The room was not inspected before it was occupied as it needed a toilet roll, water glasses and coffee supplies. The room had engineered floors rather than carpet and seemed clean and the bed wasn't bad. The bathroom was a safety hazard as it was a walk-in shower next to the toilet with no screening so the water went everywhere also the tiled floor was very sloppy and there was no place to put the soap or shampoo except on the toilet. There were bars on the wall of the bathroom which made it seem like an institution also there were hairs on the floor where it had not been cleaned properly.

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Dear Valued Guest, Thank you for your review. We apologize that we could not meet your expectations on your recent stay with us. Actions shall be taken and will address all the negative aspects raised by you to our staff to ensure no future guest will experience the same. Know that we take utmost care and caution in terms of cleanliness of all guest rooms to ensure that it doesn't lead to any kind of suffering or infection to any of our guests. Once again please accept our deepest apology for the inconvenience you encountered during your stay. Thank you for letting us know, hence allowing us to improve.

It was spacious and welcoming! Very comfortable beds! Nice and quiet area and enjoyed a personal balcony. The breakfast choices were slim but the best was the waffles. Staff was very friendly and kind

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Hi Mom0300, Thank you for your kind and heartwarming review. It is so wonderful to hear from guests like yourself who have found our accommodations and services to be so welcoming, comfortable and convenient. We are glad that you enjoyed and we appreciate your compliment to our staff and breakfast. On behalf of our entire staff, we thank you for your business and we hope to see you again.

Hotel needs improvement on breakfast buffet and dinning room isn't big enough to serve 10 families at the same time. Also I booked a room at this hotel for 59.99 military discount a week before my date then when I checked In the price incremented by 10 dollars with no notice or explanation. They changed my booking of 59.99 to 69.99 for no reason, the hotel management need to honor booking price and keep the price intact.

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Dear nandy05, Thank you for taking the time to share your feedback. We are very sorry to hear that your experience with us was less satisfactory due to the breakfast area and the additional charge with your booking. Our apologies for the bad experience. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to the management team to look into this issue and resolve it as soon as possible. Thank you for your feedback and we value your business.

It was a great place to stay and the price of the room was affordable it was nice and quiet in the other gust was awesome as well everyone at the hotel was friendly we enjoyed our visit plus everything was closed by

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Hi Resort36680325192, Thank you so much for your sweet and heartwarming review. Our ultimate ambition is to provide a five-star experience, and we are thrilled to learn that we have succeeded. It is rewarding to hear that we have succeeded in making you feel comfortable and that you experienced no difficulties with our services or amenities. On behalf of our entire staff, we thank you for your business and we hope to see you again soon.

Service was great. Rooms were clean. My kids love the place. Pool was medium size. Riverwalk was less then 10 minutes and almost half the price and better hotel. Parking lot at night is nice and bright.

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
John Your five star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

We found roaches (live and dead ones), had a broken drawer and no remote for the TV. All the garbage cans in the building were overflowing! Assistant manager refused to refund us for the stay, settled on a 50% refund for the first night only and moved to a different floor. There was a basketball tournament in town, we advised other teams to avoid this hotel...most teams switched over to the super 8

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Dear NorthStar53333476433, Thank you for sharing a review. I regret to discover that you weren't thoroughly impressed with us during your most recent stay. I sincerely apologize for this inconvenience and we want to assure you that we respond promptly to pest alerts with expert extermination services and also treat to deter pests on a regular scheduled basis. We have communicated and your issue to our management team to look into this issue and ensure it will not happen again. We do hope to serve you again soon so that we may change your opinion at our hotel.

Upon check-in the clerk didn't look pleased about life in general. Got to room to find out the refrigerator I paid extra for didn't work. There were fixture covers missing, the couch was old & disgusting. I found a paperclip in my bed sheets. I made due that evening with my own ice chest. Notified front desk @ 8AM & stressed the importance of having working refrigerator to store my childs medicine once again spoke to less than please person. Returned 6 hours later to non-working refrigerator and argumentative clerk. Who informed me they were working on the AC for the building - that was encouraging for my evening. Return late the 2nd evening don't even bother with the refrigerator & I'm laying in bed & think I hear rain. Sure enough rain is coming through the windows. I don't even bother calling the front desk I know at that point they don't care. I throw a towel in the window and count the time until I am able to check-out. You can see where they made some half assed attempts at remodeling. But it failed.

Sunny P, Manager at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Thank you for taking the time to share your review and for appreciating our place. I want to apologize for the issues that you experienced during your stay and for the behavior of our staff, we will address this immediately. We are always looking for our staff to be as accommodating, helpful and welcoming as possible. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

Came across this on a travel website and unknowingly the name, the price was were I need to be for budget. Pleasantly surprised, hotel has recently renovated and are quite nice and large. Would recommend to any traveling to check them out!

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
nautibee Thank you for being a guest with us and for taking the time to share your review and feedback. We hope to earn your business again when you return to the area.

Worst hotel ever stayed in. The breakfast presentation was awful, my door would not lock and the room smelled like smoke. The lady that work in the kitchen was at the desk as well. Not a good attitude at all. I read reviews and it seems management gave the same response for every reviews. My a computer is generating the response

BestWesternHotels, Corporate at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

I called the front desk to report the constant noises and banging coming from the room above me. I had to call them 4 times and it didn't stop until 2am. I even had to have them come to my room so they could hear the banging, yelling and stomping going on. I'm completely dissatisfied with my hotel stay here. I might have gotten 3hrs of sleep and that may be over exaggeration.

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Travel02757353681 Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

It's an older hotel that has been remodeled so the room had a musty smell that air freshener will fix. The staff are very friendly and helpful. The breakfast was okay Saturday morning, but not good at all Sunday and Monday. Waffles does not count for a hot breakfast buffet; plenty of cereal and milk though. Not bad for the price and the bed was very comfortable.

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Coastal56973240781 It means so much to us to see your positive ratings regarding your experience. We are always looking for ways to improve upon the guest experience and we appreciate your feedback. I hope you will return to see how we continue to grow and evolve.

Good location, excellent clean rooms, great breakfast, comfortable beds, recently renovated. highly recomended will stay again soon, excellent WiFi signal big television screen and plenty of parking space,

Convenient location from the convention center, great staff, free breakfast, clean hotel overall, very quiet, good tv and wifi. More affordable than hotels close to the convention center and much quieter and less crowded.

For the price the hotel was clean and staff was very accommodating and helpful. Not in a bad area and once the hotel is completed with the renovations I'll give it a 5 star rating. I'll definitely come back.

I thought this Surestay would be better quality as it is a Best Western hotel. I was wrong. Noisy, musty, broken amenities. The toilet seat was cracked and pinched my leg. Could not use. Remote only worked for a close range. Heater/AC was very loud. Bed was uncomfortable and had toddler size pillows.

Sunny P, Manager at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Robyn M, Thank you for taking the time to complete our survey and share your experience! I am so disappointed to hear that you were so dissatisfied with our accommodations and services and that our rating for your experience is so low. It's important for us to impress our guests and your comments will make this goal that much more attainable. It is our sincere hope that you will one day return to see how your comments have affected our direction in reaching our ultimate ambition of giving each guest a five star experience.

Clean hotel, was perfect what we needed with small kids. Wifi was good got my work done. Moderm rooms, well worth the price. Our room had microwave and fridge. Great staff, they helped us with getting around town.

Sunny P, Manager at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Thank you for taking the time to share your experience, I am pleased to hear that our hotel was clean and our customer service was great. Thank you for your great review and we look forward to serving you again.

Room I stay in for Newly renovated. Hot Breakfast was good(eggs,Sausage, waffles and etc) Staff was very friendly. Pool was also nice. I stayed here back in a day and this new management is doing some major changes. Looking good!

Sunny P, Manager at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Thank you so much for your flattering comments. We are glad that we're able to provide a great and comfortable experience. We appreciate your awesome compliment to our staff friendliness and our services. Thank you for your recommendation and we look forward to your next visit.

Was hesitant to stay here, but needed a quick hotel. They were renovating which was not a problem at all. The room was clean and ice cold. The only problem I had was they kept knocking on the door reminding us of checkout every 30 mins. Was very well aware of the time. Just made it hard to sleep with knocking.

The rooms were clean, beds comfortable, no bugs, no stains. The bathtub should be replaced, because the floor was uneven, but the bathroom in general was ok. The staff is friendly. The pool area was closed for remodeling or something like that. Breakfast it's ok. In general the price you pay is fair.

Me and my family will never stay here again or recommend anyone else to do so. As a choice hotel member we stayed at this hotel in San Antonio for the 2017 Tejano Fan Fair. The price was cheap and everything else was mainly booked. Upon arrival the front of the building was nice and the front desk staff was friendly; however, when walking to find our room this hotel started to make a dramatic twist. Our first of three rooms was horrible. In the first room the restroom smelt like pee that hasn't been flushed in weeks, the bed sheets had cigarette burns in them, the shower floor was wore out, and dead bugs were squished against the wall as if an employee killed them but didn't want to wipe them off the wall. When mentioning the room issues to the front desk staff they moved us into a second room. The second room smelt better but live roaches were crawling out from behind the TV, There was no mini fridge, there was holes in the wall and we were still not satisfied. We went to the front desk and attempted to check out but they insisted on showing us one more room. The last room was nice and we could definitely have stayed there; however, seeing what the other rooms in the hotel looked liked we were just not comfortable staying there. We spent most of our day looking for other hotels, when we got lucky and finally found another hotel. We checked out the same day and had to pay a hefty rate for a hotel downtown but it was definitely worth it than staying here.

Stayed at Econo Lodge San Antonio on 7/15/17. Here is the list of problems encountered: Room was at least 90 degrees upon arrival at around 8:00 pm and was not bearable to sleep until around 1:00 am. There were several window A/C units laying under stairwell. Bathtub was filthy and used soap in soap dish with no new soap. Towels are small and very rough. Stains on sheets. Office chair in room was broken and tilting to one side and not repairable. Couch springs were shot and you fell into the couch and one arm rest had a large indention in it. Hallways had torn paint and holes (did see one sign that said under construction). Appeared to be several possible gang members staying on our floor and when returning from late night breakfast appeared to be drug deal going down in hall across from our room. Had problems with phone chargers not charging all the way, but worked fine before and after hotel. Front desk staff were very friendly and courteous. This was the cheapest option north of San Antonio to north of San Marcos.

THESE ARE ALL TRUE FACTS, WITNESSED BY MYSELF: I've never seen so many drug addicts in one place. About 11:30 pm, police had to beat up a guest, then an ambulance came and took him away. The next day a man was at the front desk. His belongings had been stolen from his room. The next day the housekeeper's radio "Tenant in Room 2xx is non-responsive and we need to kick in her door." In my room, four lightbulbs were burned out when I arrived, and three dirty pillows were laying at the foot of the bed, as if someone had just left. A resident's dog was tied up on a choke chain to a permanent tie-out in the 104 degree heat without access to clean water or shade. That's a felony. I told the front desk. The pool was very cloudy and unusable. Gang-members stood around with their pants sagging, holding bottles of liquor, waiting for somebody to open the side door. I was supposed to stay two nights, but couldn't because my boyfriend feared for my safety. At night, vagrants with needle-marks all over their bodies were barbecuing. They were not even staying at the property, just wanderers. All entry doors malfunctioned that night. One gate and door was always unlocked by the pool area. Not very reassuring. I got charged half of the second night, even though I couldn't stay. I was afraid my car would be stolen. I can't believe this is a part of the Choice Hotels chain, or any chain for that matter.