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SureStay Plus Hotel by Best Western San Antonio North, San Antonio

10815 I-35 Frontage Road, 78233-6632, San Antonio, United States - Siehe auf einer Karte
SureStay Plus Hotel by Best Western San Antonio North - Außenansicht Das SureStay Plus Hotel by Best Western San Antonio North ist ideal in San Antonio Stadtzentrum zu finden. Erleben Sie ein schöner Aufenthalt in der Nähe von alle Sehenswurdigkeiten. Bestpreisgarantie und exklusive Angebote.

Das SureStay Plus Hotel by Best Western San Antonio North liegt abseits der Interstate 35 und ist ideal für einen Zwischenstopp. Morgan's Wonderland und Heroes Stadium sind weniger als 5 Minuten vom Hotel entfernt. Unser freundliches Personal unterstützt Sie gern bei der Planung von Ausflügen zu SeaWorld® San Antonio, zum Erlebnisbad „Schlitterbahn Water Park Resort“ oder zum Freizeitpark „Six Flags Fiesta Texas®“, die alle nur 30 Minuten entfernt sind. Weitere Reiseziele in der Nähe sind der San Antonio River Walk, die Geschäfte der Rivercenter Mall, das AT&T Center, die Universität von Texas in San Antonio und der Alamodome. Wir sind 15 Minuten vom internationalen Flughafen von San Antonio und 20 Minuten vom Einkaufszentrum „The Shops at La Cantera“ entfernt. Das Stadtzentrum von San Antonio, Fort Alamo sowie San Antonio Zoo & Aquarium erreichen Sie bequem in 15 Minuten. Sparfüchse, die privat oder geschäftlich im „Texas Triangle“ unterwegs sind, finden hier die notwendige Ausstattung für einen schönen Aufenthalt. Entspannen Sie sich in unserem saisonal geöffneten Swimmingpool (im Freien), trimmen Sie sich in unserem Fitnessstudio oder nutzen Sie das Business Center für Geschäftsaufgaben. Zur weiteren Ausstattung gehören ein kostenloses komplettes warmes Frühstück, kostenloses drahtloses Internet (Wi-Fi), kostenloser Kaffee, eine kostenlose Zeitung (von Montag bis Freitag) und ein Wäschereiservice. Unsere sauberen und einladenden Zimmer machen Ihren Aufenthalt noch angenehmer, und das kostenlose komplette warme Frühstück sorgt für einen guten Start in den Tag. Unsere Nichtraucherzimmer bieten bequemen Komfort für Geschäftsreisende und Familien. Haustiere sind leider nicht gestattet. Die einladenden Gästezimmer sindalle ausgestattet mit Fernseher, Kühlschrank, Mikrowelle und Kaffeemaschine. Freuen Sie sich auf einen schönen Aufenthalt im erschwinglichen SureStay Plus Hotel by Best Western San Antonio North. Buchen Sie noch heute!

SureStay Plus

Hotel by Best Western San Antonio North

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Vorteile des Hotels

  • Freibad
    Freibad
  • Klimaanlage
    Klimaanlage
  • Kostenlose Parkplätze
    Kostenlose Parkplätze
  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
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Bewertung unserer Kunden

in Partnerschaft mit tripadvisor fr
Gebildet aus de 24 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
8
Sehr gut
4
Befriedigend
5
Mangelhaft
2
Ungenügend
5
MEINUNGEN ANSEHEN
Alleinreisende Alleinreisende
0
Familie Familie
16
Geschäfts-<br>reisende Geschäfts-
reisende
4
Paare Paare
3
Reisen mit Freunden Reisen mit Freunden
1
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"Maggie is Disgusting"

2
User 03/09/2019

Very confrontational.just accused instead of asking ..gng on a complaint from a old lady who is miserable. She came n lounded on room door lik she was the police. N stood in door with foot holding door

"Nice Homely Stay"

4
alamourgilbert, Houston, Texas 20/08/2019

Overall great stay and value. I was pleased to see this hotel added to the Best Western chain. Really the only thing that would have made the stay better was location, and better thought for coffee sweeteners. They only offer sugar and sweet n low. I think it would be worth it to add other sweetener options to the buffet variety. As a traveler, all I wanted was a good cup of the coffee I was offered with my choice of Splenda and cream. Other than that, I would come back every time I frequent the area. The value was worth the daily 30 minute drive to my sons college canpus.

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Hey alamourgilbert, It is wonderful to hear that you enjoyed your stay and that you have rated our accommodations so highly. We are happy to have met your expectations. It means a lot to receive your feedback regarding our location and the coffee sweetener so we are aware of the areas we can improve and adapt to our guest's many different needs. We hope to impress you during another visit with every level of service, thank you for sharing.

"Awful experience"

1
Del S, Austin, Texas 16/08/2019

I really felt violated today when a maid came in my room unannounced walked in and saw me half naked!! I couldn't believe that she didnt have the decency to knock b4 entering!! I was appalled...I went to complain but noone did anything.this got to be the worse hotel I've been to...trust me you don't want to go there the rooms stink...its just an awful place and a waste of money !!

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Dear Valued Guest, Thank you for your review. Please accept our deepest apology for the inconvenience you encountered during your stay. I completely understand your concern and this is completely unacceptable. We will communicate and forward your issue to the management team to look into this issue and resolve it as soon as possible and ensure no future guest will experience the same. Once again we apologize for the inconvenience caused. I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to restore your faith in our hospitality and service.

"Great value, great room, great location"

4
User 29/07/2019

Rooms were clean, ac was AMAZING, breakfast was good, staff was friendly. Pool was small, but refreshing and cool. Price was great. Was easy to get to and was close enough to everything we wanted to do. Wish check out was noon instead of 11, but would stay here again.

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Dear Valued Guest, Thank you for sharing your amazing review. Our ultimate ambition is to provide a great experience, and we are thrilled to learn that we have succeeded. It is rewarding to hear that we have succeeded in making you feel comfortable and that you experienced no difficulties with our services or amenities. Thank you for your awesome compliment to our staff, clean rooms, breakfast and the value. On behalf of our entire staff, we thank you for your business and we hope to see you again when you travel back to the area!

"Family trip!"

5
User 23/07/2019

Check-in was fast. Front desk agent was smiling and very helpful. We were traveling with kids and pool was a must. Perfect size pool for young kids. Rooms were nice size and price was reasonable and it looked like it was renovated not to long ago.

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Dear Valued Guest, It is really nice to know that you liked the stay and services at our hotel during your recent visit. Thank you for your awesome compliment to our staff, rooms and that our amenities were to your liking. Glad to see your positive overall observations which shall definitely motivate us to serve our guests still better. We look forward to welcoming you again soon.

"Large room strange bathroom"

3
Ken H, Surrey, Canada 20/07/2019

When I opened the door to the room I noticed an odd smell, I don't know if it was just musty or it was the cleaner they used. The room was not inspected before it was occupied as it needed a toilet roll, water glasses and coffee supplies. The room had engineered floors rather than carpet and seemed clean and the bed wasn't bad. The bathroom was a safety hazard as it was a walk-in shower next to the toilet with no screening so the water went everywhere also the tiled floor was very sloppy and there was no place to put the soap or shampoo except on the toilet. There were bars on the wall of the bathroom which made it seem like an institution also there were hairs on the floor where it had not been cleaned properly.

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Dear Valued Guest, Thank you for your review. We apologize that we could not meet your expectations on your recent stay with us. Actions shall be taken and will address all the negative aspects raised by you to our staff to ensure no future guest will experience the same. Know that we take utmost care and caution in terms of cleanliness of all guest rooms to ensure that it doesn't lead to any kind of suffering or infection to any of our guests. Once again please accept our deepest apology for the inconvenience you encountered during your stay. Thank you for letting us know, hence allowing us to improve.

"Family fun"

4
Mom0300, Napoleonville, Louisiana 16/07/2019

It was spacious and welcoming! Very comfortable beds! Nice and quiet area and enjoyed a personal balcony. The breakfast choices were slim but the best was the waffles. Staff was very friendly and kind

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Hi Mom0300, Thank you for your kind and heartwarming review. It is so wonderful to hear from guests like yourself who have found our accommodations and services to be so welcoming, comfortable and convenient. We are glad that you enjoyed and we appreciate your compliment to our staff and breakfast. On behalf of our entire staff, we thank you for your business and we hope to see you again.

"Good hotel but can be better"

3
nandy05, Houston, Texas 08/07/2019

Hotel needs improvement on breakfast buffet and dinning room isn't big enough to serve 10 families at the same time. Also I booked a room at this hotel for 59.99 military discount a week before my date then when I checked In the price incremented by 10 dollars with no notice or explanation. They changed my booking of 59.99 to 69.99 for no reason, the hotel management need to honor booking price and keep the price intact.

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Dear nandy05, Thank you for taking the time to share your feedback. We are very sorry to hear that your experience with us was less satisfactory due to the breakfast area and the additional charge with your booking. Our apologies for the bad experience. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to the management team to look into this issue and resolve it as soon as possible. Thank you for your feedback and we value your business.

"Good hotel at a good price"

5
User 01/07/2019

It was a great place to stay and the price of the room was affordable it was nice and quiet in the other gust was awesome as well everyone at the hotel was friendly we enjoyed our visit plus everything was closed by

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Hi Resort36680325192, Thank you so much for your sweet and heartwarming review. Our ultimate ambition is to provide a five-star experience, and we are thrilled to learn that we have succeeded. It is rewarding to hear that we have succeeded in making you feel comfortable and that you experienced no difficulties with our services or amenities. On behalf of our entire staff, we thank you for your business and we hope to see you again soon.

"Great stay"

5
User 21/06/2019

Service was great. Rooms were clean. My kids love the place. Pool was medium size. Riverwalk was less then 10 minutes and almost half the price and better hotel. Parking lot at night is nice and bright.

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
John Your five star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

"Roaches, trash everywhere"

1
User 16/06/2019

We found roaches (live and dead ones), had a broken drawer and no remote for the TV. All the garbage cans in the building were overflowing! Assistant manager refused to refund us for the stay, settled on a 50% refund for the first night only and moved to a different floor. There was a basketball tournament in town, we advised other teams to avoid this hotel...most teams switched over to the super 8

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Dear NorthStar53333476433, Thank you for sharing a review. I regret to discover that you weren't thoroughly impressed with us during your most recent stay. I sincerely apologize for this inconvenience and we want to assure you that we respond promptly to pest alerts with expert extermination services and also treat to deter pests on a regular scheduled basis. We have communicated and your issue to our management team to look into this issue and ensure it will not happen again. We do hope to serve you again soon so that we may change your opinion at our hotel.

"You can't put lipstick on a pig"

1
azag86, Cypress, Texas 06/05/2019

Upon check-in the clerk didn't look pleased about life in general. Got to room to find out the refrigerator I paid extra for didn't work. There were fixture covers missing, the couch was old & disgusting. I found a paperclip in my bed sheets. I made due that evening with my own ice chest. Notified front desk @ 8AM & stressed the importance of having working refrigerator to store my childs medicine once again spoke to less than please person. Returned 6 hours later to non-working refrigerator and argumentative clerk. Who informed me they were working on the AC for the building - that was encouraging for my evening. Return late the 2nd evening don't even bother with the refrigerator & I'm laying in bed & think I hear rain. Sure enough rain is coming through the windows. I don't even bother calling the front desk I know at that point they don't care. I throw a towel in the window and count the time until I am able to check-out. You can see where they made some half assed attempts at remodeling. But it failed.

Sunny P, Manager at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Thank you for taking the time to share your review and for appreciating our place. I want to apologize for the issues that you experienced during your stay and for the behavior of our staff, we will address this immediately. We are always looking for our staff to be as accommodating, helpful and welcoming as possible. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

"Nice place for the $$$"

5
BchBuzz, Rockport, Texas 30/04/2019

Came across this on a travel website and unknowingly the name, the price was were I need to be for budget. Pleasantly surprised, hotel has recently renovated and are quite nice and large. Would recommend to any traveling to check them out!

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
nautibee Thank you for being a guest with us and for taking the time to share your review and feedback. We hope to earn your business again when you return to the area.

"Not the place to stay"

2
User 25/04/2019

Worst hotel ever stayed in. The breakfast presentation was awful, my door would not lock and the room smelled like smoke. The lady that work in the kitchen was at the desk as well. Not a good attitude at all. I read reviews and it seems management gave the same response for every reviews. My a computer is generating the response

BestWesternHotels, Corporate at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Horrible stay"

1
Travel02757353681, San Antonio, Texas 14/04/2019

I called the front desk to report the constant noises and banging coming from the room above me. I had to call them 4 times and it didn't stop until 2am. I even had to have them come to my room so they could hear the banging, yelling and stomping going on. I'm completely dissatisfied with my hotel stay here. I might have gotten 3hrs of sleep and that may be over exaggeration.

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Travel02757353681 Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

"Nice stay for the price"

3
Coastal56973240781, Shreveport, Louisiana 02/04/2019

It's an older hotel that has been remodeled so the room had a musty smell that air freshener will fix. The staff are very friendly and helpful. The breakfast was okay Saturday morning, but not good at all Sunday and Monday. Waffles does not count for a hot breakfast buffet; plenty of cereal and milk though. Not bad for the price and the bed was very comfortable.

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Coastal56973240781 It means so much to us to see your positive ratings regarding your experience. We are always looking for ways to improve upon the guest experience and we appreciate your feedback. I hope you will return to see how we continue to grow and evolve.

"Fiesta4me&family"

5
User 18/03/2019

Good location, excellent clean rooms, great breakfast, comfortable beds, recently renovated. highly recomended will stay again soon, excellent WiFi signal big television screen and plenty of parking space,

"Hotel Experience"

5
Angela S, Houston, Texas 18/02/2019

Convenient location from the convention center, great staff, free breakfast, clean hotel overall, very quiet, good tv and wifi. More affordable than hotels close to the convention center and much quieter and less crowded.

"Can't beat the price"

4
495robs, Deer Park, New York 11/02/2019

For the price the hotel was clean and staff was very accommodating and helpful. Not in a bad area and once the hotel is completed with the renovations I'll give it a 5 star rating. I'll definitely come back.

"Get what you paid for"

1
Robyn M, Saint John, Indiana 05/02/2019

I thought this Surestay would be better quality as it is a Best Western hotel. I was wrong. Noisy, musty, broken amenities. The toilet seat was cracked and pinched my leg. Could not use. Remote only worked for a close range. Heater/AC was very loud. Bed was uncomfortable and had toddler size pillows.

Sunny P, Manager at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Robyn M, Thank you for taking the time to complete our survey and share your experience! I am so disappointed to hear that you were so dissatisfied with our accommodations and services and that our rating for your experience is so low. It's important for us to impress our guests and your comments will make this goal that much more attainable. It is our sincere hope that you will one day return to see how your comments have affected our direction in reaching our ultimate ambition of giving each guest a five star experience.

"San Antonio Riverwalk visit!"

5
User 04/02/2019

Clean hotel, was perfect what we needed with small kids. Wifi was good got my work done. Moderm rooms, well worth the price. Our room had microwave and fridge. Great staff, they helped us with getting around town.

Sunny P, Manager at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Thank you for taking the time to share your experience, I am pleased to hear that our hotel was clean and our customer service was great. Thank you for your great review and we look forward to serving you again.

"Great Stay!"

5
sallyportertxe71, Austin, Texas 11/09/2018

Room I stay in for Newly renovated. Hot Breakfast was good(eggs,Sausage, waffles and etc) Staff was very friendly. Pool was also nice. I stayed here back in a day and this new management is doing some major changes. Looking good!

Sunny P, Manager at SureStay Plus Hotel by Best Western San Antonio North, responded to this review
Thank you so much for your flattering comments. We are glad that we're able to provide a great and comfortable experience. We appreciate your awesome compliment to our staff friendliness and our services. Thank you for your recommendation and we look forward to your next visit.

"Decent stay"

4
User 21/12/2017

Was hesitant to stay here, but needed a quick hotel. They were renovating which was not a problem at all. The room was clean and ice cold. The only problem I had was they kept knocking on the door reminding us of checkout every 30 mins. Was very well aware of the time. Just made it hard to sleep with knocking.

"Quick shopping trip"

3
Quetzal G, Monterrey, Mexico 23/10/2017

The rooms were clean, beds comfortable, no bugs, no stains. The bathtub should be replaced, because the floor was uneven, but the bathroom in general was ok. The staff is friendly. The pool area was closed for remodeling or something like that. Breakfast it's ok. In general the price you pay is fair.

"Tejano Fan Fair 2017"

1
User 06/08/2017

Me and my family will never stay here again or recommend anyone else to do so. As a choice hotel member we stayed at this hotel in San Antonio for the 2017 Tejano Fan Fair. The price was cheap and everything else was mainly booked. Upon arrival the front of the building was nice and the front desk staff was friendly; however, when walking to find our room this hotel started to make a dramatic twist. Our first of three rooms was horrible. In the first room the restroom smelt like pee that hasn't been flushed in weeks, the bed sheets had cigarette burns in them, the shower floor was wore out, and dead bugs were squished against the wall as if an employee killed them but didn't want to wipe them off the wall. When mentioning the room issues to the front desk staff they moved us into a second room. The second room smelt better but live roaches were crawling out from behind the TV, There was no mini fridge, there was holes in the wall and we were still not satisfied. We went to the front desk and attempted to check out but they insisted on showing us one more room. The last room was nice and we could definitely have stayed there; however, seeing what the other rooms in the hotel looked liked we were just not comfortable staying there. We spent most of our day looking for other hotels, when we got lucky and finally found another hotel. We checked out the same day and had to pay a hefty rate for a hotel downtown but it was definitely worth it than staying here.

"Econo Lodge, Bad Choice Unless Drug Dealer or Buyer"

1
txfriendlycpl, Dallas, Texas 19/07/2017

Stayed at Econo Lodge San Antonio on 7/15/17. Here is the list of problems encountered: Room was at least 90 degrees upon arrival at around 8:00 pm and was not bearable to sleep until around 1:00 am. There were several window A/C units laying under stairwell. Bathtub was filthy and used soap in soap dish with no new soap. Towels are small and very rough. Stains on sheets. Office chair in room was broken and tilting to one side and not repairable. Couch springs were shot and you fell into the couch and one arm rest had a large indention in it. Hallways had torn paint and holes (did see one sign that said under construction). Appeared to be several possible gang members staying on our floor and when returning from late night breakfast appeared to be drug deal going down in hall across from our room. Had problems with phone chargers not charging all the way, but worked fine before and after hotel. Front desk staff were very friendly and courteous. This was the cheapest option north of San Antonio to north of San Marcos.

"JUST SAY NO!"

1
BeachBlonde35, Miami, Florida 26/06/2017

THESE ARE ALL TRUE FACTS, WITNESSED BY MYSELF: I've never seen so many drug addicts in one place. About 11:30 pm, police had to beat up a guest, then an ambulance came and took him away. The next day a man was at the front desk. His belongings had been stolen from his room. The next day the housekeeper's radio "Tenant in Room 2xx is non-responsive and we need to kick in her door." In my room, four lightbulbs were burned out when I arrived, and three dirty pillows were laying at the foot of the bed, as if someone had just left. A resident's dog was tied up on a choke chain to a permanent tie-out in the 104 degree heat without access to clean water or shade. That's a felony. I told the front desk. The pool was very cloudy and unusable. Gang-members stood around with their pants sagging, holding bottles of liquor, waiting for somebody to open the side door. I was supposed to stay two nights, but couldn't because my boyfriend feared for my safety. At night, vagrants with needle-marks all over their bodies were barbecuing. They were not even staying at the property, just wanderers. All entry doors malfunctioned that night. One gate and door was always unlocked by the pool area. Not very reassuring. I got charged half of the second night, even though I couldn't stay. I was afraid my car would be stolen. I can't believe this is a part of the Choice Hotels chain, or any chain for that matter.

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