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Could not sleep comfortably because of the roaches crawling all over, especially roaches on the wall. The food was laughable! The video that displays the rooms on the website is a lie. There was only one micro mini muffin one, and it looked dried out. The yogurt expired 15 days ago. The dining area was extremely dirty. Cereal spilled all on the floor and behind the cereal dispensers. How that happened I'd like to know. Very disappointing...never again. Asking, no, requesting, no, DEMANDING a full refund!!
Dear dennishP3127IF, Thank you for taking the time to share your feedback. We are very sorry to hear about the serious concerns you experienced during your stay, and we sincerely apologize that your visit was so disappointing. The issues you described regarding cleanliness, including the presence of insects in your room and the condition of the dining area, are completely unacceptable and do not reflect the standards we strive to maintain. We understand how distressing and uncomfortable this would have been, especially when it impacted your ability to rest. We are also very sorry to hear about your experience with the breakfast offerings. Concerns such as expired items, lack of availability, and overall cleanliness in the dining area are taken very seriously, and we regret that this aspect of your stay did not meet expectations. Additionally, we understand your frustration regarding the difference between online images and your in-person experience. We recognize how important it is for guests to feel confident that what they see reflects what they will experience, and we regret that you felt misled. Your feedback is being taken seriously and will be shared with the appropriate teams for immediate review and corrective action. We truly regret that your stay left you feeling disappointed, and we appreciate you bringing these concerns to our attention.
I thoroughly enjoyed the exceptional customer service provided during my recent visit. Anne's warm welcome and attentive treatment made our stay truly memorable. She efficiently handled the entire check-in process, ensuring a smooth and hassle-free experience. In contrast, the check-in procedures at other hotels near San Antonio were significantly slower. Anne's exceptional speed and efficiency were a refreshing contrast.
Hi 853handmades, Thank you so much for your kind words and for sharing your 10 out of 10 experience with us! We are thrilled to hear that your stay was such a positive one, and that our customer service, especially from Ann,e stood out and made a lasting impression. Anne truly is a gem on our team, and we're so glad her warm welcome, attentiveness, and efficiency made your check-in experience smooth and memorable. She takes great pride in providing quick yet thoughtful service, and we'll be sure to share your praise with her. She'll be delighted to know her efforts were so appreciated. We're honored to hear you'd love to visit again, and we can't wait to welcome you back for another awesome stay.
Had a very good stay, good ambience. The room was clean spacious and had mention features like a mini fridge, microwave, comfortable bed, Wi-Fi, etc. The staff were friendly, professional. Check-in and check-out were smooth, and any requests I made were promptly handled.
Hi 54mahar, Thank you so much for your kind and thoughtful review! We're delighted to hear that you had a very good stay and appreciated the welcoming ambiance, spacious and well-equipped room, and smooth check-in/check-out experience. It's great to know that the amenities like the mini fridge, microwave, Wi-Fi, and comfortable bed helped make your stay more enjoyable. Your recognition of Anny truly means a lot to us. She is a valued member of our team, and we're so pleased to hear that she took such great care of you. We'll be sure to pass along your kind words. She'll be thrilled to know she made a positive difference in your visit. Thank you again for choosing us and for taking the time to share your experience. We hope to welcome you back again soon for another relaxing and well-cared-for stay!
I had a pleasant and comfortable stay at SureStay Plus. The room was clean, the location was convenient, and they offered a nice breakfast each morning, which was a great start to the day. What really stood out was the service—Annie at the front desk was fantastic. She was friendly, professional, and helped me with everything I needed during my stay. Her support made the whole experience smooth and stress-free. Definitely recommend this place, especially because of the great staff.
Hi Roam11895008206, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had a pleasant and comfortable stay. It's always wonderful to know our clean rooms, convenient location, and complimentary breakfast helped start your day off right. What truly warms our hearts is your kind recognition of Annie at the front desk. She is an incredible part of our team, and we're so happy to hear that her friendliness, professionalism, and attentiveness made such a positive impression. We will be sure to pass along your kind words to her. She'll be delighted to know she helped make your stay smooth and stress-free. Thank you again for your recommendation. We look forward to welcoming you back the next time you're in the area. It was a pleasure having you with us!
Break fast is good,staff is friendly with the customers.. it's 💯 percent non somking, and every restaurants is nearby.. magnolia pan cakes gays,pappadeaux seafood kitchen. Two bros bbq market it's convenient to go from motel to airport
Hi hemasatyasrik, Thank you for your kind review! We're so glad you enjoyed your stay with us and appreciate you highlighting several key aspects of your visit. It's great to hear that you enjoyed the breakfast. We aim to provide a variety of options to help our guests start their day off right. We're also pleased to know our staff made a positive impression. Providing friendly, attentive service is something we truly take pride in, and your recognition means a lot to the team. We're glad you found our 100% non-smoking policy to your satisfaction and that our location added value to your experience. Being close to popular local favorites like Magnolia Pancake Haus, Pappadeaux's Seafood Kitchen, and Two Bros BBQ Market is a great benefit, and we're happy you were able to enjoy them. Many of our guests also appreciate the convenience of getting to and from the airport quickly, and we're glad that worked out well for you too. Thank you again for staying with us. We hope to welcome you back the next time your travels bring you to the area!
Great shower heads, decent bed, this trip the floor was cleaner/clean, but the towels were thin & crispy… the one I randomly chose off the shelf had a small hole in it; not a deal breaker…good washcloth. I think it is luck of the draw on the rooms and how much you book in advance ….they provide a tiny shampoo and a tiny couple of soaps & nose tissue for amenities. Staff are always nice. I come back for the competitive value.
Hi 627thes, Thank you for taking the time to share your feedback with us. We appreciate your detailed review and are glad to hear that you find good value in staying with us. It's great to know that you enjoyed our shower heads and found the bed to be decent. We aim to provide comfort and convenience for our guests, and your comments help us ensure we are meeting those goals. We apologize for the inconsistency you experienced with the cleanliness of the floor and the quality of the towels. While we are pleased that the floor was clean during this visit, we regret that the towels did not meet your expectations. We are committed to providing fresh and comfortable linens, and we will address this issue with our housekeeping team to ensure improvements are made. Your note about the small hole in the towel is appreciated, and we apologize for this oversight. We will ensure that our linen quality is thoroughly checked to avoid such occurrences in the future. We understand that the variety and size of amenities provided are important to our guests. While we currently offer basic amenities such as small shampoo bottles, soaps, and tissues, your feedback will be considered as we continually evaluate ways to enhance our guests' experience. We are glad to hear that our staff consistently provides nice service and that you find our competitive value appealing enough to return. It is our goal to offer a welcoming environment and good value for all our guests, and your loyalty means a lot to us. We look forward to welcoming you back on your next visit and providing an even better experience.
Pay cash deposit not on your card it won't be returned I still have to call about my deposit It has been over a week other than that excellent it was nice clean safe The pool look nice, but it was a little too cold to go swimming. The staff is not very friendly in an outgoing manner, but they were decent.
Hi Y5541Jfrancess, Thank you for your feedback! I'm glad to hear that you found our hotel clean, safe, and enjoyed your stay overall. However, I sincerely apologize for the inconvenience regarding your cash deposit. It's important to us that our guests receive their deposits promptly, and I appreciate your comments about the staff as well. We strive to create a welcoming atmosphere, and we will share your feedback with our team to encourage more friendly interactions. We hope to welcome you back in the future, and maybe next time you can enjoy a swim in the pool!
Old property that needs a lot of renovation. Wi-Fi and cable TV were OK, breakfast, not so much. Also, close to a major airport, but jet traffic was not an issue when we stayed. This is a Best Western property, so it is substandard. They promote it as extended stay, but it is just a hotel room.
Dear SomeDudeFromHouston, Thank you for sharing your feedback. I'm sorry to hear that our property did not meet your expectations. We are aware that some areas are in need of renovation and are actively working on improvements to enhance our guests' experience. I'm glad to hear that the Wi-Fi and cable TV met your needs, and that jet traffic was not an issue during your stay. However, I apologize that our breakfast did not meet your expectations. We strive to offer a comfortable and convenient stay, and I appreciate your comments about the extended stay promotion. Your feedback helps us understand where we can improve, and we will take your comments into account as we continue to make enhancements.
Worst Best Western hotel I've ever stayed at. Lobby was hot and room couldn't stay cool. The breakfast was non-existent, choices were a muffin, undercooked eggs, and juice/coffee, went to IHOP instead.
Dear weatherly423, Thank you for taking the time to share your feedback with us. We're disappointed to hear that your recent experience at our hotel did not meet your expectations. We apologize for the issues you encountered with the temperature in the lobby and your room. Ensuring our guests' comfort is a priority, and we regret that we fell short in providing a cooler environment for you. Your feedback will be shared with our maintenance team to address these concerns promptly. We also apologize for the dissatisfaction with our breakfast offerings. We strive to provide a satisfying breakfast experience for all our guests, and we regret that the options available during your stay did not meet your expectations. Your comments will be reviewed with our food and beverage team to make improvements. We understand your decision to dine at IHOP instead and appreciate your understanding. We value your feedback as it helps us improve and provide better experiences for our guests. We hope to have the opportunity to welcome you back and provide a much-improved experience in the future.
The room that I stayed in had chunks of chips and other food items lying in the corners. The internet was poor and kept on disconnecting often. The office chair legs were broken, I reported it as soon as I noticed, the staff offered to replace the chair, but I did not need one. Overall poor experience compared to other best western hotels.
Dear ajinkyar18, Thank you for sharing your feedback. I apologize for the cleanliness issues you encountered in your room and the poor internet connection. This is not the standard we strive for, and your concerns have been shared with our housekeeping and maintenance teams for immediate attention. I'm glad our staff offered to replace the broken chair promptly, even though you declined. We aim to ensure all our guests have a comfortable stay, and I regret that we fell short during your visit. We appreciate your feedback and hope you will give us another opportunity to provide you with a better experience in the future.
Basic hotel suitable for sleeping Bathroom light didn't work so bathroom privacy could be an issue Bathtub had a 8” crack in the middle. “Full breakfast” consisted of sausage, eggs and the basic cereal, oatmeal, toast. Coffee was ok. No waffles. Site says nothing about a $100 deposit on check-in. Again, basic hotel.
Dear nontexan, Thank you for taking the time to share your feedback. I apologize for the issues you encountered during your stay, particularly with the bathroom light and the cracked bathtub. We will address these maintenance concerns immediately to ensure a better experience for our future guests. Regarding our breakfast offerings, we appreciate your comments and will consider them as we work to improve our menu. I also apologize for any inconvenience caused by the $100 deposit; we will make sure this information is clearly communicated on our site. We appreciate your honest review and hope to have the opportunity to provide you with a better stay in the future.
not worth the money I paid even if it was just to sleep and get ready there customer service is a mess and dont get things fixed
Dear sepulvedavalerie15, Thank you for reaching out and sharing your feedback regarding your recent experience with us. We sincerely apologize for any inconvenience or dissatisfaction you may have encountered during your stay. Your feedback is essential to us, and we take it seriously. We understand the importance of providing prompt and efficient customer service, and we regret to hear that we fell short of your expectations in this regard. Rest assured, we will address the issues you've raised and take the necessary steps to address them to prevent any recurrence in the future. We genuinely value your business and want to ensure that your experience with us meets or exceeds your expectations. We hope to have the opportunity to regain your trust and welcome you back in the future for a much-improved experience.
Don't stay here. Spend a few more dollars and stay elsewhere and you might get clean towels and a room that has been maintained in the last decade. I would have left if I wasn't soooo tired and at least the bed sheets were clean. Other than that, miserable stay.
Dear B8309PLdavid, We're truly sorry to hear about your disappointing experience during your stay with us. Please accept our sincerest apologies for the issues you encountered, including the cleanliness of the towels and the condition of the room. Providing a comfortable and well-maintained environment for our guests is of utmost importance to us, and we regret that we fell short of meeting your expectations in these areas. We take your feedback seriously and will address each of these issues promptly to ensure they are resolved. Our goal is to provide every guest with a pleasant and memorable stay, and we're sorry that we did not achieve this during your visit. We understand your frustration, and we appreciate your honesty. Your feedback is invaluable in helping us improve our services. We hope to have the opportunity to regain your trust and welcome you back for a more positive experience in the future.
Great place to stay. Clean rooms with comfortable bed, ample pillows. Shower has great pressure and hot water. Room has microwave and refrigerator. On-site laundry is available as well as breakfast. This is a great hotel to stay if you are taking a flight. Airport shuttle is available.
Hi RobinH2Os, Thank you so much for your kind words. I'm so pleased that you found us a clean and comfortable place to stay and that our location, beds, pillows, breakfast, and amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.
Seniors, Do not stay here! There is no elevator! We had to carry our luggage up stairs. Hotel did not warn us about no elevator. We stayed here once before and stayed downstairs and had no idea there was not an elevator.
Dear Culture680771, Thank you for taking the time to share your experience! We are sorry for sharing with us such an inconvenience with our hotel, elevator and amenities that did not live up to your expectations. It's important for us to impress our guests and your comments will make this goal that much more attainable. We have raised this concern to our maintenance manager for immediate action. I apologize that your recent stay was not a good one but we hope you'll return someday to see how we're improving.
Nice, safe comfortable room. Clean. I left a pillow in my room that I sleep with… I'm trying to get a hold of the concierge. But over all I recommend anyone stay there. Thank you. Front lobby at check in was very polite also the day counter person was pleasant.
Hi telmelissa71, Thank you for taking the time to share your review and experience. We are glad you liked your clean and comfortable accommodations, and we appreciate you mentioning our polite staff. Glad to see your positive overall observations which shall definitely motivate us to serve our guests better. We look forward to welcoming you again soon!
We are loyal BW patrons and always find the rooms clean, bed's comfortable and a good breakfast waiting for us each morning. This Hotel does not meet those standards. We arrived late from the airport. We asked for a bottle of water, they had none. We went to room. It was so hot in there but didn't take long to cool down. Room was clean until I climbed into bed. There was a lipstick stain on pillow, and mascara stains , so clearly had not been changed. Sheets were stained, thin and mattress felt like it had been there 20 years. Breakfast was cereal, milk, and some eggs. No fruit, no juice etc. I hate to write bad reviews but think twice before staying here.
Dear guest, we are apologize for any inconvenience causing during your stay. We understand how frustrated you are. We try our best to improve the quality of our products. We are not a best western plus are we are bhaio Best Western worry very canonical property the breakfast we have. It's according to the Surestayplus standards again we are sorry for the inconvenience.
BED BUG, BED BUGS. stay away from this hotel. Having to have my house treated by Terminix at a cost of $1500.00. Nephew was bitten at hotel. Son stared to get bitten two days after returning home. Employees hygiene was terrible. Milk pitcher at breakfast had old dry milk on spout. well never stay at a Best Western property.
Dear fulltimegambler, Thank you for pointing out the issues with housekeeping so that we can work to improve upon this aspect of the guest experience at our hotel. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We also appreciate your time in pointing out the facilities in most need of attention as we work towards updating and improving upon our accommodations. Fortunately, the pest control experts that we employed to complete the thorough inspection following your complaint discovered no evidence of bedbugs in any of our rooms. However, each room were still treated with a bed bug heater for precaution. I hope you will find your expectations to be far surpassed during your next visit!
It seems the owner takes little pride in their hotel or they would not tolerate the run-down look. Overall dirty and gross. The actual room was OK for no more than a bed and shower. Will not stay again.
Dear tjkjunk1, Thank you for taking the time to write such a thorough and detailed review regarding your most recent stay. I hope you will accept our sincerest apologies for the beds, shower, cleanliness and these maintenance mishaps that you have encountered and that you did not receive immediate action regarding the necessity of correcting such issues as quickly as possible. It is through feedback like yours that we are able to quickly address housekeeping, maintenance, and staff courtesy issues. We promise to deliver and match your expectations in the future.
The hotel has excellent staff and I really liked the amenities. I recommend this hotel highly to traveling guests. They provide free breakfast with a good variety of food. It's not far from the airport.
Hi Z56LWgilbertc, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! I'm so pleased that you found us a convenient and pleasant place to stay and that our amenities were to your liking. Our team works hard to ensure a satisfying experience for all our guests and we are pleased to hear that yours was a satisfying stay. We hope to see you again soon.
We come to San Antonio all the time, first time staying at this hotel. The manager and the staff provided exceptional service from the time we arrived at the hotel. The room was spotless and clean. They have great selection for breakfast which is my favorite part. Overall great service, great rooms and very attentive staff. Definitely will be back again.
Dear 8819pritip, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests and to know that we have accomplished such a goal gives us great joy. Our management is always happy to serve you and we can't wait to see you again!
Conveniently located near the airport. Rooms are clean and comfortable and they have a great selection for breakfast. There are also convenience stores and restaurants just down the street. Overall a good place to stay.
HijoerC3448WB, Thank you so much for your kind words. I'm so pleased that you found us a clean and comfortable place to stay and that our breakfast and location were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.
Do not go to this location. Brittany is a theif. She will charge you a low price and take extra money when you leave without you knowing. Housekeeping sucks bad smells in carpet. Not safe in my first week there was a double homicide and suicide in the sane night doors dwn from my rm. Housekeeping never ask you for service or offer to give new towels or bedding. Rms are cheap and convince to stores and highway 35, but its not worth your money or time. Do not rent from thieves.
Dear 798lakieshah, Thank you for your recent stay and for taking the time to share your insightful comments. I am shocked to hear about the situations you encountered and would like to deeply apologize. I also would like to ensure you that comments like yours are not taken lightly and will be addressed immediately with our entire team. The description of your stay is highly unusual and does not represent the level of high standards we all aim to achieve. We have briefed our housekeeping staff, and we will ensure a more stringent approach from here on, especially when it comes to enhancing our regular quality checks. We do hope you allow us another opportunity on a future stay to show you, how we used your overall comments to improve.
The gentleman at the front desk was very welcoming and informative. He showed us where to park to be closer to the room, and his customer service went above and beyond upon checking us in. The room was very clean and stocked with everything needed. At checkout everything was handled smooth and easy there was no hassle.
Hi clopezrosario1014, We are exceptionally thankful that you have honored our staff members with praiseworthy words. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests and to know that we have accomplished such a goal gives us great joy.
I DON'T SMOKE!! $200 deposit not given back because front desk didn't properly check me out and just put notes that she smelled smoke...I don't smoke and there is no proof. Any of these front desk employees can just keep your $100 deposit by just putting notes that they smell smoke and just keep your deposit. My room was 140 which is next to the exit where people smoke. Employees or hotel management is stealing.
Dear 522zz, Thank you for your recent stay and for taking the time to share your insightful comments. It saddens us to hear that we failed to meet your expectations and you found your stay unsatisfactory. Please accept our apologies for any issues you had with your room; we will address the concerns you raised with our team and work together on making improvements. We're grateful for your comments and wish you the very best in your future travels.
Hotel is an older hotel. I would say at least 40 years old. It is RIGHT NEXT TO SA AIRPORT RUNWAY. So you see and hear the planes flying overhead. It is just 'ok' for one night stay. Room was clean but Halls were dusty. Breakfast was not appealing. What I did not like was the expectation to pay $100 deposit for a $60 room. Think of an old motel 6 that needs remodeled and this is the Surestay Plus. Also no elevator. you must take stairs to 2nd floor. I believe some of these positive review are fake. Don't believe them.
Dear guest we are not best westerns hotel we are by Bestwestern their very economical motel brand like motel 6 average rate you have paid you right we are economically operated hotel by Bestwestern economic brand their for our rates is low
Hotels rooms were booked out to prostitutes. Room straight up dirty. We cleaned the room ourselves. Staff was aggressive and assumed I didn't know how to read. Afraid to ask staff anything due to charges.
Dear Christina M, I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an unusual experience. We take this quite highly and your feedback will be shared with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.
We had the best experience. The staff was friendly and professional. The breakfast was great. Our room was clean and had everything we needed. When in San Antonio we will ONLY stay here!!! It is a home away from home.
Hi monakeller2020, It is really nice to know that you liked the stay and services at our hotel during your recent visit. Thank you for your compliments on our staff, hospitality, cleanliness, and breakfast layout. Our ultimate ambition is to provide a five-star experience, and we are thrilled to learn that we have succeeded. I am glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!
Excelente stay, rooms were clean. Near airport. Had a great stay. I enjoyed the breakfast, they had scrambled eggs muffins,etc. Front desk staff was helpful. Everything was wonderful and clean. The parking has a good lighting outside very bright and clean. I felt safe at this hotel.
Hi stephanieeR6048SK, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments on our staff, breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again. Thank you very much!
Always love San Antonio this time I try new location also I fly usually everywhere but this time I have last minute stay due to to flight cancellations I choose San Antonio airport location I found Surestayplus hotel by Bestwestern airport location it's clean and helpful staff and friendly I love to recommend to others again good stay
Hi hkhushal, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests, and to know that we have accomplished such goal gives us great joy.
I stay over there nearby the airport Very nice place and good breakfast. Nice place I wanted to stay more nights when when every single time I want to come over there I choose this place. Next time I stay with my friends about this place
Dear rinkeshp2022, I can't begin to tell you how much we enjoyed reading this review and thank you for leaving your five-star rating of our hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Our management is always happy to serve you and we can't wait to see you again!
The property is right across the airport . Nice and clean well maintained room. Nearby mall just 5 minutes from the mall and 15 minutes from downtown. The Deskclerk was very helpful enjoyed my stay will come back and stay here for sure.
Dear 828binap, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our location and services were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We will share your great review with our staff and we look forward to having you with us again soon.
Excellent. Nice clean property. The desk clerk Dee was very professional and gave all the information seem knowledgeable. Close to airport just 5 minutes and 15 minutes to downtown. Very good will stay here next time .
Hi Nilesh P, Thank you for your valued and motivating feedback and leaving a 5 Star Review. Our team works hard to the best of our ability to ensure we satisfy your everyday needs and we are pleased to know we succeed in doing so. We will share your kind words with the staff especially with Dee. Please come again to see us soon!
The hotel was very beautiful. I spent 3 days there, which was very enjoyable. The rooms are clean, the place is close to all services, and the staff are friends. I will go here again for sure I will not go to any other place in San Antonio, Texas..
Thank you Tuki A, your review is very impressive to us. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five star experience.
This location for Best Western has a lot of issues....mostly CUSTOMER SERVICE way below standards, breakfast presentation very poor, and facility dated with some signs of "REHAB" but overall positioned near the airport, so don't expect a good night sleep with planes flying by and noise not well buffered. The front desk clerk at check-in was not present for almost 20 mins, and I had to reach out to a cleaning lady to assist me. My main concern was the front area being unattended in the morning hours, as anyone literally could have walked in from the outside and was a potential safety risk. The "HOT" breakfast menu was limited to only powdered eggs, and the pan next to it should have had available sausage/bacon, but it was empty! No one available in this area also to address situation. The final "straw" was the bathtub did not have drain plug, so we were not able to take a "hot bath", as only the shower head was the only option. When I requested a "DRAIN" plug was told my only option was to change rooms, but my wife and I already settled into the room. This is unacceptable.
Dear 99ernests, Thank you for your comprehensive review detailing your recent stay with us. We are very disappointed to learn of your experience at our hotel, and we apologize for the many issues that you encountered especially with our staff and breakfast. We have reviewed all of your comments as a management team, and each department head will formulate a plan to ensure that the risk of such issues occurring again are minimized. We apologize sincerely for not providing you with a better stay.
The staff and management is really good. I have experienced a good stay in the hotel. The rooms were well maintained and clean. It's the best place to stay with family and friends. Glad we had the great experience. I'll recommend his hotel.
Dear sridivyar2022, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests, and to know that we have accomplished such goal gives us great joy.
Not a pleasant experience. Coffee maker missing the cup holder to make coffee. The breakfast was just as bad. Will never stay at a Best Western. Have to tell everyone how bad of experience and I definitely over paid. Had to type 200 letters or I cannot comment. This is crazy.
Dear olgagJ3138MY, Thank you for your recent stay and for taking the time to share your insightful comments. It saddens us to hear that we failed to meet your expectations and that you found your stay unsatisfactory, especially with the condition of the hotel, amenities, and breakfast. Please accept our apologies for any issues you had with your room; we will address the concerns you raised with our team and work together on making improvements. We're grateful for your comments and wish you the very best in your future travels.
This was worst experience I've ever had at a hotel. The clerk locked out of the lobby at 245am in a shady neighborhood. She was rude and uncooperative. Whatever you do, avoid this hotel like the plague.
Dear 1Flyydiva, Thank you for your recent stay and for taking the time to share your insightful comments. It saddens us to hear that we failed to meet your expectations and that you found your stay unsatisfactory. I am also displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff too. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies and we hope to see you again in the future- we promised a better stay next time.
Poor breakfast and overcharged for room. Hotel room amenities listed state "full breakfast" they had bread, scrambled eggs, cereal and yogurt but not the full breakfast advertised. They used to serve waffles, sausage and several full breakfast items in the past, and the coffee... bad instant coffee, machine didn't work, the clerk had to pound on it to work. Overcharged for room. $174 charge for $74 bill, PLUS $100 hold for incidentals. When I asked, the clerk stated it was for incidentals, then I asked about the Extra $100, she stated "I don't know, that's the way they do it, I'll have the manager call you.. took several calls to get it corrected. We've stayed here in the past and enjoyed it, gave it good reviews, but it really has gone down hill. Too many hotels in San Antonio to choose from. I won't be staying here again.
Dear nontexan, I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an unusual experience especially with the breakfast, condition of your room, and the amenities. We take this quite highly and your feedback will be shared with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.
No elevators. If you are disabled or have family that is disabled make sure they book you on the first floor. Grounds were dirty. Actual room was not not not not clean! For the price I paid I would never recommend this specific hotel to anyone not even to house your pet! Employees were very nice and helpful after spending about 10-15 minutes for anyone to come to the front desk to check me in. I was the housekeeper for my hotel room that day. I booked it for two nights but made other arrangements after the first night. I was not staying a second night.
Dear Exploration371518, We are gutted to know that your recent stay at our property was not up to the mark. On behalf of our entire staff, please accept our sincere apologies. We take feedback very seriously, and please be ensured that we will work on your concerns diligently so that no other guest experiences what you did. We have briefed our housekeeping staff, and we will ensure a more stringent approach from here on, especially when it comes to enhancing our regular quality checks. We would hate to lose a valued guest like you and we sincerely hope you will give us another chance to host you better.
The staff was friendly and helpful, also the location is great, Right across the airport. Clean area and prices are reasonable. Fast access to the hwy 281N, close to downtown area and good restaurants.
Dear , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport
This was my first and last time staying at a Best Western brand hotel. The hotel was rundown and dirty. It smelled. They were supposed to have free breakfast and only had coffee. I booked two nights, after the first night I cancelled my second night and stayed elsewhere.
Dear guest , Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel's services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests' stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group's We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control. Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
We were racially profiled. Messed up our reservation. Called the police on us bc we wanted a refund after messing up our reservation. They double charge n take your money they are doing fraud things on ppls reservations. Do not stay here
Dear guest Thank you for taking time to give us your feedback. We are sorry that you did not have pleasant experience at our hotel. We are disappointed to hear about your experience with our staff and will being this review to their attention. Our hotel strives to offer wonderful service. We hope that you will give us a try the next time you are back in town. Please feel free to contact me directly, and I will help arrange better stay. Sincerely 54073 Surestay plus hotel by Bestwestern at San Antonio airport.
Got to this hotel only to be told they canceled our reservation. No email or text or phone call. Said my credit card got declined. But check this out. I made this reservation about a month ago. When tried to see what credit card I used there was no way to do so or check it. The guy tells me they don't attempt to call etc BUT get this I'm checking into the same brand across town and the deskman is on the phone with someone asking for a new credit card from someone whose card got declined for a stay that evening and was confirming they were still coming. Cost us time and more Uber money. I had to wait in line to check-in and there was a whole string of issues with check-in on those people too. Not one person was successfully checked in. Had to pay 3x the money at their "other" hotel. They had nasty furniture in the lobby too boot.
Dear guest , Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel's services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests' stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group's We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control. Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Me and my sister came to san antonio to visit with a few cousin's and we stayed the weekend And was welcomed with open arms the front desk worker's were very polite n got us into our room very quickly the rooms were perfecr for us the housekeepers were very helpful and piloted made us feel welcomed
Dear , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport
I went to San Antonio to visit my family I found the hotel near San Antonio airport I stayed 2 night I enjoy my stay with this frienly staff and clean hotel room I have good time with the family and friends I recommend this hotel to the visit San Antonio
Dear , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport
I wish i could've given 6 if i have the option about this place i went to san Antonio with my family to explore city i chose the economic hotel by san Antonio airport, we enjoy our stay very easy and convenient to the airport i can recommend this hotel for future travers its very clean and quite place
Dear ,Lotti Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport
I would give this hotel a 0 if possible. The room had finger clippings on the floor, the bathtub had several cigarette burns on it, stains on the comforter, the window didn't even close tight. Absolutely ridiculous! I didn't even stay. Turned the card keys into the front desk and left. I had a $20 gift card that was supposed to be applied to my bill but apparently that didn't happen. I would never recommend staying here or at any Sure Stay given my 1st and last experience!
Dear guest , Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel's services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests' stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group's We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control. Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
I only say it was an okay place to stay because for the price it was good for just traveling through. However, the women and the front desk were not very helpful, very short while talking, and didn't seem to care to help. The housekeeping women were the best out of the staff. Very friendly, very good at their jobs and were really nice.
Dear , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport
I made a reservation and showed up with my service dog. I was being nice and having conversation about my dog first being an emotional support dog, I didn't get to the part about the disabilities training and dual responsibilities my dog provides before Rene (the front desk representative) absolutely disrespected me, cut me off and demanded documentation. I explained that I have the documents and would be willing to show them to her manager, but I consider my health information to be private and explained that her asking was against ADA. I understand some people take advantage but that's not what I'm trying to do at all. Rene refused to give me my room, I was charged a cancellation fee and her manager Dee Khushal has yet to take or return my phone calls. I will be filing a complaint with ADA. They shouldn't treat anyone like this!
Dear guest , Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel's services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests' stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group's We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control. We will looking to your charges as well as the issue you have with desk Clark with more training we will issue the credit after we will review your charges please allow us sometime again we are apologize and appreciate your your consideration about our staff. Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
When we got there front desk guy was not very friendly. We got our room and one of the beds wasn't made, it smelt like mans spray, there was toe nail clippings all over the floor in the room. We requested another room. It was clean but there was mold in the bathroom and the coffee pot was dirty.
Dear , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport
Beds are old and horribly uncomfortable. Mold in bathroom. Coffee pot in room left dirty from prior guests. No breakfast although it was advertised on website. Furniture piled up in lobby exterior windows on building busted out and boarded up. Pool closed although other hotels had their pools open during our trip to San Antonio.
Dear , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport
This hotel was in an excellent location next to San Antonio airport. I arrived later in the day and had an early flight the next morning so I did not use most of the facilities but the room was excellent, very clean and comfortable. The price was very reasonable and I would definitely stay there again if I was in the area.
Dear Betty Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport
This was the closest BW we could find to the San Antonio TX airport. The BW Posada Ana Inn on Jones Maltsberger Road has been removed for a parking garage ! It is sad that there is not a higher grade BW near the airport. There was at one tome years ago!
Dear , Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group's We Care Clean™ initiative and ensuring our guests have a safe and comfortable stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at . 210-342-8488 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Stay Safe, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport
We found this place at the last minute and had to pay more than $120 for a night stay. Cant complain much. the room was clean and hotel itself was comfortable. I wish they would have served the breakfast as advertised or at least brown bag lunch as other hotels do.
Dear , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport
The hotel have excellent service and staff they made my trip memorable the room was clean and comfortable really easy to find and convenient location close to airport and downtown. The manager really helpful
Dear , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport
Clean, comfortable beds and room was immaculate. Customer service was excellent too. The only downside was there is no breakfast due to COVID-19 which is understandable not everyone serving the hotel right by International Airport very convenient
Dear , Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group's We Care Clean™ initiative and ensuring our guests have a safe and comfortable stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at . 210-342-8488 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Stay Safe, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport
We booked 2 rooms and to our surprise room was hell hot and when we enquired, they mentioned that there is no electricity and it will not be restored till morning as we were having kids with us, we checked out both rooms within 1 hour and asked for refund, they told us to contact Manager "Dee Khusal" in morning for refund. When we called her, she is horrible person in hospitality business, she should be somewhere managing fraduster casinos.. she directly mentioned that we cannot refund and started lying that we were told at time of checkin about non-avaliablity of AC. There are pretty nice hotels around same location, please dont ever book this.. she is looting people there...
As other mention, they don't know how yo charge You, and do anything un their hands yo double charge you the deposit .They try to charge me the room To My credit card but for dime reason they can't which has no sense since the security deposit was charge there (twice) they salud only one nigh was possible to charge a total lie, from front desk they calle me at 11pm (we where ready to sleep) and told My that credit card has that problem, I finally use another one an they charge the 3 night of the whole stay, but the duplicated security deposit wasn't cancel, nor by the moment and at leats two day has passed, they charge a 50 dollars for mis charges that I didn't caused, You people are a group of thiefs.AC units are loud as hell, mini fridge also very loud. I have to ask first for My room ti be cleaned they don't ask You if needed, so in the 3 days just one they open the door when se where there and didn't apologize and ask if we need towels then never appeard again all cleaning ladies weren't wearing mask. No complementary breakfast it didn't exist, no waffles no fruit no cereal Nothing just horrible tasted coffee. I'm writing this in a holiday inn that cost a few dollars more but they charge me just 75 dollar deposit and no duplicated.
Dear guest , Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel's services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests' stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group's We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control. We have check your account we haven't found any charge holding at location deposit usually take 10 to 15 busses days you can contact hotel if there is any questions. Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
I have traveled for work and used this location. Great service , clean rooms , friendly service close to san antonio international airport good shuttle service i will use this location again recommend strongly
Dear Biancas Thank you for your valuable time to review about our place we appreciate your comments which will always help other future travelers again we appreciate your 5 star for the location I will share with my entire staff.
I booked 3 rooms for my employees thinking the rooms will be in great standards due to what I seen on the website. I was terribly wrong. The customer service was horrible ! When my employees went to their rooms there was blood on the curtains and it didn't looked like they even clean the rooms properly especially with COVID. I inform the manager and she accused my staff of cutting them self and placing the blood on the curtains. NEVER AGAIN !!!
Dear guest thank you for you time to review about the Surestayplus hotel by Bestwestern you give us 1 review you were asking refund behalf of your employees for all tree rooms regarding issue with one room you have described we always inspect the rooms and clean properly if we have missed anything we are apologize and we will Makesure and check the room again your review is important for us and others future guest we are appreciate your time. And sorry from our entire team
My hubby and I live in San Antonio with 3 roommates. We run away from home from time to time but hate the thought of spending money on a Hotel when we have a house. So of course we start at the lower to higher rates but we're very picking and refuse to stay in a ghetto nasty room(which is what comes up first when searching for something in our price range). I'm happy with Best Western Brands and have been very Happy with my past stays. Thank you
Dear ,guest Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group's We Care Clean™ initiative and ensuring our guests have a safe and comfortable stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at . 210-342-8488 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Stay Safe, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport
Room was very clean and the staff was very helpful and friendly. The place was very quiet with no noise in the area. Very convenient in how close it is to the San Antonio Airport as well as to other places nearby
Dear , Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group's We Care Clean™ initiative and ensuring our guests have a safe and comfortable stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at . 210-342-8488 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Stay Safe, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport
We have travel to san antonio from houston I book my room with this hotel it's really clean and comfort I will go back and stay again the service was excellent love the room setup with riverwalkk poster I will go back again
Dear , Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group's We Care Clean™ initiative and ensuring our guests have a safe and comfortable stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at . 210-342-8488 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Stay Safe, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport
The hotel is super excellent. Harry from Frontdesk was very super helpful. Good new renovated rooms. Close to airport and lot of choices to eat. I will definitely come back whenever I am in San Antonio.
Dear , Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group's We Care Clean™ initiative and ensuring our guests have a safe and comfortable stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at . 210-342-8488 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Stay Safe, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport
Overall, I had a great experience with at SureStay; staff was incredibly helpful, and the amenities were great. The room was wonderful, clean, and is perfect location near the airport. I would definitely recommend 10/10.
The hotel looks very clean and good customer service I only stayed 2 night I was traveling from Dallas with my family for short trip work out everything well thank you surestayplus I will recommend to travers
Dear , Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group's We Care Clean™ initiative and ensuring our guests have a safe and comfortable stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at . 210-342-8488 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Stay Safe, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport
I was needing to stay near the airport and was worried about the quality of some of the hotels nearby. This hotel completely exceeded my expectations! Rooms were very tidy and clean and the room was nice and cold making it great for a good nights sleep after a long day of traveling. 10/10 would stay here again!
Dear , Alvarez Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group's We Care Clean™ initiative and ensuring our guests have a safe and comfortable stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at . 210-342-8488 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Stay Safe, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport
This hotel is definitely not a place I will ever stay again with so many things wrong. I could live with almost everything that was wrong other than the fact the room was not even close to being clean.
Dear guest Thank you for taking time to give us your feedback. We are sorry that you did not have pleasant experience at our hotel. We are disappointed to hear about your experience with our staff and will being this review to their attention. Our hotel strives to offer wonderful service. We hope that you will give us a try the next time you are back in town. Please feel free to contact me directly, and I will help arrange better stay. Sincerely 54073 Surestay plus hotel by Bestwestern at San Antonio airport.
This is one of the cleanest hotels I have ever seen. It is tucked away in a strange little pocket which works for me only because I already happen to be very familiar with that part of San Antonio. There is a LOT of noise, some of which can be ignored and some of which is harder to block out. Overall, I think it is a good value for a non-luxury, "just need a bed and a place to plug in devices" kind of stay.
Dear Guest , Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group's We Care Clean™ initiative and ensuring our guests have a safe and comfortable stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at . 210-342-8488 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Stay Safe, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport
Refrig - froze all my food. Central entrance was closed and made people have an obstacle course to get to side entrances. A small curb is not marked and no signage. Easy fall hazard...I did it. Mgt did not care and did not fill incident report. I asked three times No trial sizes or coffee in room. AC was not turned on before arriving. Floor was not clean (socks were dirty). AC unit omitted a smell. DO NOT STAY HERE. BW Corporate does not care.
Dear guest we are appreciate your valuable time to review, and understand your frustration again we are apologize for any inconvenience Caused during your stay. Hope in future we can earn your business we will try our best if there is any changes need to be done in our facilities.
I like the ease of checkin as well as the value for my money. The rooms are always very clean without any stale, dingy smell. The beds are comfy. The shower and bathrooms are spotless and the internet connection is stable.
Dear , Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group's We Care Clean™ initiative and ensuring our guests have a safe and comfortable stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Stay Safe, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport
We stayed for 3 nights in March. While preparing for checkout we stripped the beds as a courtesy and discovered a bed bug. We took a pic and showed it to the front desk and were informed that it was not a bed bug and our complaint was dismissed. We took the matter up with Best Western corporate. They investigated and we were basically called "liars" by hotel management. Best Western will not take ownership of this disgusting issue and the management would rather insult their customers than take responsibility for the state of their hotel.
Good for 1-2 nights stay. 5 min to airport but nothing around. no food, only one gas station. Must drive. I had to return a rental car, came back to hotel, stayed overnight and took next morning flight so 2 trips to/from airport. Learned when checked in only one free airport shuttle, extra is 15/trip. First time I heard about this from any hotel near airport which should provide free airport shuttle.
Dear Guest Thank you for taking your valuable time. To review about Surestay plus at San Antonio international airport location. We pleased that we were able to meet your expectations. Our primary focus at our hotel is to delight our guests by giving them superior service and cleanness, and we are pleased that you notice this during your stay. We strive to give all our guests such wonderful experience and will pass along your feedback to front desk staff members! We look forward to welcoming you back to our hotel very soon. Sincerely, SureStay Plus Hotel by Best Western San Antonio Airport
This place was def worth the money. We checked in late and had an early flight so we did not use any of the facilities, nor did we have breakfast so I can only comment on the room. It was very clean, A/C worked well, probably had one of the best shower heads I've seen/used in a hotel room with great water pressure, bed was comfortable. Our microwave didn't seem to work so the girl working up front let me use the one they use for breakfast.
Dear Ardie V Thank you for taking your valuable time. To review about Surestay plus at San Antonio international airport location. We pleased that we were able to meet your expectations. Our primary focus at our hotel is to delight our guests by giving them superior service and cleanness, and we are pleased that you notice this during your stay. We strive to give all our guests such wonderful experience and will pass along your feedback to front desk staff members! We look forward to welcoming you back to our hotel very soon. Sincerely, Harry 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport
this Sure Stay Motel is excellent. It is close to the airport, very clean, the rooms are likle new, check in was easy, the manager was very friendly.I didn't try the breakfas so can't comment on that. I would definitely stay here again.
Dear Karen, Thank you for taking your valuable time. To review about Surestay plus at San Antonio international airport location. We pleased that we were able to meet your expectations. Our primary focus at our hotel is to delight our guests by giving them superior service and cleanness, and we are pleased that you notice this during your stay. We strive to give all our guests such wonderful experience and will pass along your feedback to front desk staff members! We look forward to welcoming you back to our hotel very soon. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport
Very clean & well equipped & fine furnishings, only 2 floors, no elevator, small pool, we enjoyed our 1 night stay Free WiFi, small reception but ok Large parking area Very long corridor so better take a room number less than 7-10... Life is a trip, enjoy
Dear guest Rashar Farouk Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Harry 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport
Where do I start the girl that was at the desk Alexis was clueless of how to do her job had no idea how to check us in we stayed in 126 and 107 she did not put our wake up call in went to get some chips gave her $2 for a bag of chips that cost $1.50 she gives me a quarter back as change at this point I am seeing that this hotel just hires anyone off the street she was very rude and incompetent of anything at the hotel or her job she could not even give us the breakfast hours we will be calling Best western to discuss this issue she needs to find a new job this place is not for her she was more worried about her phone than her job this morning the night guy Robert was amazing very knowledgeable and was very willing to help and answered all of our questions even opens breakfast early to let me and my family grab something before our flight he is a true gentleman and assets to the hotel only reason we will be back is Robert helping get everything right he went above and beyond to make sure we where happy and turned a bad night into a good morning
Dear, Thank your for completing the survey regarding your recent stay at our property. On behalf of our entire team, i would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We would like to apologize for the change situations, being a human been we make mistakes. As of the hiring part, she is not off the street, her parents are in the military serving our country. Again we apologize and we hope that you will consider staying with us again so that we can have another chance to provide you with a superior. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport
The Hotel had a free breakfast and free airport shuttle. Just call when your flight arrives. Super friendly staff and rooms were newly renovated. No complaints. Just note there are no restaurants nearby so bring your food or you will have to order from a delivery service.
Dear Guest Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport
I found this property to be better than anticipated during my visit to my son in San Antonio. My king room was clean and the furnishings new and up to date. The bed and linens, desk, easy chair with ottoman, and swivel Samsung tv were all you could want. The bathroom was clean and having the sink outside the bathroom would be a plus if other guests are sharing a room. The only minor problem was that the sink drainage was very slow. Front desk staff tried to fix it to no avail, so it will be referred to maintenance. Breakfast consisted of eggs, sausage, fresh waffles, yogurt, pastries, cereal, and juices. I would definitely return to this location.
Dear , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport
We were in San Antonio for a high school reunion. We were very pleased with how roomy the room and the bathroom were for handicap. The shower was a roll in shower which was just awesome. There was plenty of space to maneuver the wheelchair in the room. I have no complaints and will stay there again.
Dear , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport
The hotel is about 7 minutes from the airport, so it was very convenient for us as we got in very late.. It was easy to find and very easy to check in. We reserved a King Room and we were very pleased with the cleanliness, the size of the room, and how comfortable it was. Breakfast was okay. We will definitely be staying here again anytime we come to San Antonio.
Dear guest we are thank you for your valuable time to review about Surestay plus Airport by Bestwestern in San Antonio international airport location your feed back is valuable to our future travelers and for other who looking for place under their budget we try our best to improve our breakfast and the other expectation again we appreciate your business and your time.
I chose this hotel location strictly for the proximity to the airport. The amenities, helpfulness of employees, and lovely room were a wonderful benefit at the end of a long and tiring trip. On top of all that, the price was amazing!
Dear Chery Lynn Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport
Not much to say, my son had his friend come by who was staying next door and they did not like that. Apparently you cant speak to your neighbors in the next room, as we were gotten after for meeting and spending time with them.
Dear , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport
Clean and convenient to Airport. Plenty of dining choices fairly close and easy to get to. Rooms could use a little sprucing up like removing the old TV support on the dresser since TV is now on the wall and a few old holes where pictures must have been hung.
Dear , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport
I stayed at this hotel (family owned) for about a week and a half, not only was the owner (Harry) extremely unprofessional, rude, and uneducated, they double charged my card for one stay, when I asked them about it they yelled at me as if it was my fault. The assistant manager (Robert) was extremely rude and only spoke to me with attitude through the entire stay, "I was called in today on my day off and I'm not happy about it" was his excuse for treating me like a degenerate. I will say, the only good part about this hotel is the interior of the rooms, and Augustine. Augustine was an actual ANGEL through this whole stay. Seriously, if you're planning on staying here for longer than a day or two, forget it. Don't make the same mistake I made.
Dear Samantha. Thank you for your business we appreciate you for bed review after staying week , however we try to help you during your stay and contact with you with your bank as well as you have call Your mom to make you understand how's hotel preauthorizations work and we understand your frustration when you getting day by day money in your bank account and you have ran out, our staff not only one person everyone try to help you try to give you free snacks when you don't have money until the time you loves every one and when we didn't let you stay free you heated hole staff, this is business it's and you understand what's a meaning of that, than you again for your time
Augustine was great a very nice and positive employee. The stay at the hotel was super comfortable and relaxing. A great 5/5 experience. Would recommend to a friend without a doubt. Thank you for everything!
Dear , Lan V Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport
The man at the front dest his name is Augie he was a super nice guy very polite great customer service I had a great stay he was very helpful answered all my questions. Will come back ! For sure the breakfast was very good the room was clean very nice place
Dear ,Summer M Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport
This was our second visit. Located near the airport runway. A little tricky to navigate to, but the hotel is nice. Clean, plenty of parking and fairly quiet. Hotel staff is professional and courteous. Breakfast is good. Price is very good. This hotel is an excellent value.
Dear , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport
we checked in late the stay was great the housekeeping was good the front desk was super nice Robert and Jeanette did everything the could to make our visit nice we where here for family vacation the rooms are nice big and clean the new breakfast area is beautiful and nice close to the airport too the shuttle this morning and Robert got me there even helped me unload my stuff and walked me to the door I just has hip operation I wish there was more people like this will be staying again
Dear Monica Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport
I booked in order to save a few $$. Big Mistake. I will never do this again. Paid $109/night, prepaid. At check-in was told a $100 CASH deposit was required. I literally had to go to the ATM to get this or they would not check me in. Room was unclean, floors had not seen a mop in quite some time. 9am I had to take a used bath towel to the front desk before they would provide a replacement. This is because housekeeping doesn't arrive until 10am and they clearly dont trust anyone. Felt like prison.
Dear Lovelylady Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport
Stayed here for two nights during our convention. And I will say everything went great. Stayed in a king room and it looked remodeled from the Super 8 it used to be. Dark Hardwood floors, 35" Samsung tv, bathroom was in a room all its own with the toilet and shower/tub, and the sink was in the main room. King size bed was comfortable and I slept great, however bed is a little high off the ground, so get a running start. Microwave, small fridge, and good a/c make this a place well worth the chance and price was great too. Small pool for the kids, but no exercise room, not a deal breaker. I would stay here again. Hotel is a little trick to get to,and for a hotel near the airport it was pretty quiet.
Dear , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 210-342-8488 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport
I stayed over the Stay Hotel as part of the Best Western Rewards program. The price was right as I was only staying in town for 2 days. The location was down the street from my future employer and off 281/San Pedro. That area is full of restaurants and near North Star Mall. Also the Airport is right across the Freeway.
Dear , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 210-342-8488 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport
...is the main reason it doesn't score higher. It's basically at the end of the runway, so we did hear virtually every plane taking off and landing. Our room was on the front side. I will say the staff were great and accommodating, the free breakfast was convenient and good. The property is older, so it was a mixed bag of old and new. The room itself was reasonably comfortable, clean and everything we used worked perfectly. There's a Studio 6 next door that looks newer, so maybe it has better sound proofing and is blocked from the runway by SureStay. (No free breakfast or free airport shuttle.) If you need a place by the airport, and are a sound sleeper, then this is a reasonable value.
Dear , guest Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport
I have stayed at this hotel several times in the past, either when traveling from San Antonio (very close to the airport ), or when attending functions in the city. The SureStay is not fancy, but is clean, comfortable, and a good value for the money.
Dear John F Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport
The place was problematic to get to but knowing my way around San Antonio and having worked in the area it was simple for me.back to the hotel the workers were great and helpful. The breakfast was editable but cold for my taste (eggs & sausage) I do recommend and would stay again.
Dear , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport
Great Rooms !! The bed was a little hard but overall our stay was pleasant and the rooms where clean.The hotel was close to the places we visited during our vacation . I will defenectly book in this hotel again !!!
Dear , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport
I chose this hotel since it included a shuttle to the airport and I enjoyed it. The room is comfortable with a mini fridge, microwave oven and coffeemaker. The room is also very quiet. It has a small pool. There is a mini buffet as well.
Dear , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Dee khushal 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport
Staff was extremely accommodating, knowledgeable and amazing rooms. Would come back again. Found this cute room last minute, price was amazing, easy to get to and best part was the airport is just a hop, skip away.
Dear guest Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Dee khushal 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport
Nice average hotel located near the airport. Room rates are reasonable. Parking is adequate, staff was friendly, check in was simple, room was clean and comfortable. Humidity was very high so the bed felt clammy. Breakfast was OK. No toaster, no microwave.
Dear Nontexan, Thank you for completing the survey regarding your recent stay at our property. your business is very important to us and we value your feedback. by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. we hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. we appreciate your loyalty to our brand. Sincerely Dee Khushal
The reason I always choose Best Western is in my opinion they're prices are very reasonable for what you get. I can always count on friendly and helpful staff and an all around good experience. I used to try cheaper hotels but I've learned the hard way “you get what you pay for.” I'm willing to pay a little extra for peace of mind. This SureStay met my expectations like the rest. The free airport shuttle is really handy too.
Dear Guest Samuel. Thank you for taking your valuable time to review about Surestay Plus San Antonio airport location we appreciate your business .
Hotel was nice, breakfast area could be a bit more not sure what I want to say but its a bit cramped and some foods are noticeable due to in a different area. overall was nice with the exception by the airport we knew not right under and i mean under flights almost touching down
Dear Lostluvs1, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport
The hotel rooms located on Richland Hills Dr. property are beginning to need some renovation. The caulking around the bathtub was cracked and missing in places, mold was developing in the cracks and on the shower curtain. The front desk staff is friendly, attentive and helpful. The breakfast is an expanded continental with eggs, sausage, bacon and waffles.
Dear Guest. Thank you for taking time to review. we are located at 11355 San Pedro Ave By San Antonio Airport off of 281N. after we read the review we are not located on Richland Hills Dr. you might have wrong hotel that you try to review we apologize for the hotel you stay and you didn't satisfy please try to remove the review or use correct location to review. thank you for your time
All around great, welcoming and friendly staff!! The room was comfortable and relaxing. Extremely clean. Everything worked well for me. I would definitely stay at SureStay again. And would highly recommend to everyone. I look forward to being a guest here again in the future.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. we appreciate your loyalty to our brand.
If the bed wasn't so hard it would've been a perfect stay... not a scenic location but close to literally everything you could need...nice staff The shuttle driver was unavailable so the manager got us an uber at no charge to the airport
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at [email protected] Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
I have stayed at this property on numerous occasions when in San Antonio. The rooms are clean and comfortable, and although the accommodations are simple, it is an excellent value for the money. I would not hesitate to recommend this hotel.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. we appreciate your loyalty to our brand.
All three rooms offered all smelt like smoke. Linens did not appear clean. Shower liner smelt of mildew. Motel had dark creepy feeling throughout. Back door to enter motel was left unlocked because lock was faulty. Will not recommend.
Dear Victoria Sanchez, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Room was fine. Location was great, as we were catching a plane the next morning. But when we checked out they had no record we needed a ride. Not much selection for breakfast, and the eggs and coffee were terrible. As we were leaving the motel they added some sausage and yogurt. It would have been nice if we could have had some.
We are appreciate your valuable time to review about this places also we are apologize about breakfast as well as shuttle service record now we have change the system about shuttle services so all our staff knows about their timings again we are apologize behalf our staf and thank you for bringing to our attention.
The woman who helped us was so sweet and considerate. She went beyond to make us feel welcomed. A few minutes later she called to check if everything was good. The room was clean and tidy. In the morning, the gentleman working was just as helpful and considerate. I would stay here again.
We were there for 2 days. The room was very clean and modern. The staff at front desk was great. I'd definitely stay again. Shuttle bus was not in working order. So I waited at airport for 3 hours for my ride. Be sure to call ahead for shuttle service.
Quit weekend trip to San Antonio for a Saturday meeting. Didn't want to spend a small fortune on a room. This is an older facility that could use a makeover, but overall it was clean, the room Im was spacious, had comfortable beds & the A/C worked great on our room (the hallway on the other hand was really hot). A couple of negatives for me were the fact that there was no elevator & we had to drag our luggage up the stairs. Secondly, the bathtub was super small. It's directly across from the airport, so you definitely hear the planes coming & going. Located within a few miles of restaurants and shopping.
We had made a reservation at a very bad hotel and we were glad we found this one at the last minute. It really saved us from staying in probably one of the worst hotels in San Antonio. Super 8 definitely has our business.
The lady at the front desk was rude. I had to use the ATM to give a deposit which was never mentioned before. The bathroom smelled like urine and the room was very dusty. I did not report the bathroom because I just decided to clean it myself. After traveling 3 hours, I wasn't in the mood to deal with the front desk lady again. I did not get much sleep because the mini fridge made a loud ticking noise all night. I finally just unplugged it.
Stay was solo and for business. Overall it was okay. Shower still had hair from previous night. Not too clean.
My wife and I were in San Antonio for the delivery of a grandson. We like staying at Super8s because they are inexpensive and always well maintained.
This was not a bad location in San Antonio. It's very convenient to all other restaurants and the airport. The room was very clean and quiet. No issues at all. Free breakfast was included which was great.
Thank you ...
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