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SureStay Plus Hotel by Best Western San Antonio Airport, San Antonio

11355 San Pedro Avenue, 78216-3121, San Antonio, United States - Vedi su una mappa
SureStay Plus Hotel by Best Western San Antonio Airport - Area esterna Il SureStay Plus Hotel by Best Western San Antonio Airport è situato nel centro di San Antonio. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Soggiorna al SureStay Plus Hotel by Best Western San Antonio Airport, che propone camere comode a un prezzo conveniente accanto al Blossom Atlantic Center. Il nostro hotel è situato nei pressi dell'incrocio tra l'Interstate 410 e l'autostrada 281, in un'ottima posizione rispetto alle attrazioni del centro città, tra cui il lungofiume e The Alamo e a meno di un chilometro e mezzo dall'aeroporto internazionale di San Antonio. Fai una nuotata nella nostra piscina all'aperto e goditi la colazione prima di uscire.

SureStay Plus

Hotel by Best Western San Antonio Airport

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

i vantaggi dell'hotel

  • Colazione all
    Colazione all'americana
  • Piscina all
    Piscina all'aperto
  • Navetta aeroporto gratuita
    Navetta aeroporto gratuita
  • Aria condizionata
    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
  • Parcheggio esterno
    Parcheggio esterno
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Basato sul parere di 290 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
64
Molto buono
66
Nella media
83
Scarso
25
Pessimo
52
CONSULTARE I PARERI SU
Affari Affari
44
Da solo Da solo
45
In coppia In coppia
68
In famiglia In famiglia
106
Viaggio con amici Viaggio con amici
18
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"great Hotel"

5
User 22/11/2019

this Sure Stay Motel is excellent. It is close to the airport, very clean, the rooms are likle new, check in was easy, the manager was very friendly.I didn't try the breakfas so can't comment on that. I would definitely stay here again.

hk541, Manager at SureStay Plus Hotel by Best Western San Antonio Airport, responded to this review
Dear Karen, Thank you for taking your valuable time. To review about Surestay plus at San Antonio international airport location. We pleased that we were able to meet your expectations. Our primary focus at our hotel is to delight our guests by giving them superior service and cleanness, and we are pleased that you notice this during your stay. We strive to give all our guests such wonderful experience and will pass along your feedback to front desk staff members! We look forward to welcoming you back to our hotel very soon. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport

"Very good as a 2 stars stay"

5
RashaFaroukBarr, Cairo, Egypt 16/11/2019

Very clean & well equipped & fine furnishings, only 2 floors, no elevator, small pool, we enjoyed our 1 night stay Free WiFi, small reception but ok Large parking area Very long corridor so better take a room number less than 7-10... Life is a trip, enjoy

hk541, Manager at SureStay Plus Hotel by Best Western San Antonio Airport, responded to this review
Dear guest Rashar Farouk Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Harry 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport

"Not the best of stays"

3
Dmanson7679, Atlanta, Georgia 06/11/2019

Where do I start the girl that was at the desk Alexis was clueless of how to do her job had no idea how to check us in we stayed in 126 and 107 she did not put our wake up call in went to get some chips gave her $2 for a bag of chips that cost $1.50 she gives me a quarter back as change at this point I am seeing that this hotel just hires anyone off the street she was very rude and incompetent of anything at the hotel or her job she could not even give us the breakfast hours we will be calling Best western to discuss this issue she needs to find a new job this place is not for her she was more worried about her phone than her job this morning the night guy Robert was amazing very knowledgeable and was very willing to help and answered all of our questions even opens breakfast early to let me and my family grab something before our flight he is a true gentleman and assets to the hotel only reason we will be back is Robert helping get everything right he went above and beyond to make sure we where happy and turned a bad night into a good morning

hk541, Manager at SureStay Plus Hotel by Best Western San Antonio Airport, responded to this review
Dear, Thank your for completing the survey regarding your recent stay at our property. On behalf of our entire team, i would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We would like to apologize for the change situations, being a human been we make mistakes. As of the hiring part, she is not off the street, her parents are in the military serving our country. Again we apologize and we hope that you will consider staying with us again so that we can have another chance to provide you with a superior. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport

"Perfect airport stay"

4
RN1982, Itala, Italy 03/11/2019

The Hotel had a free breakfast and free airport shuttle. Just call when your flight arrives. Super friendly staff and rooms were newly renovated. No complaints. Just note there are no restaurants nearby so bring your food or you will have to order from a delivery service.

hk541, Manager at SureStay Plus Hotel by Best Western San Antonio Airport, responded to this review
Dear Guest Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport

"Great Experience"

5
kstar55, Chesterton IN 21/10/2019

I found this property to be better than anticipated during my visit to my son in San Antonio. My king room was clean and the furnishings new and up to date. The bed and linens, desk, easy chair with ottoman, and swivel Samsung tv were all you could want. The bathroom was clean and having the sink outside the bathroom would be a plus if other guests are sharing a room. The only minor problem was that the sink drainage was very slow. Front desk staff tried to fix it to no avail, so it will be referred to maintenance. Breakfast consisted of eggs, sausage, fresh waffles, yogurt, pastries, cereal, and juices. I would definitely return to this location.

hk541, Manager at SureStay Plus Hotel by Best Western San Antonio Airport, responded to this review
Dear , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport

"One night stay"

5
User 21/10/2019

We were in San Antonio for a high school reunion. We were very pleased with how roomy the room and the bathroom were for handicap. The shower was a roll in shower which was just awesome. There was plenty of space to maneuver the wheelchair in the room. I have no complaints and will stay there again.

hk541, Manager at SureStay Plus Hotel by Best Western San Antonio Airport, responded to this review
Dear , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport

"Great hotel, great price"

5
User 20/10/2019

The hotel is about 7 minutes from the airport, so it was very convenient for us as we got in very late.. It was easy to find and very easy to check in. We reserved a King Room and we were very pleased with the cleanliness, the size of the room, and how comfortable it was. Breakfast was okay. We will definitely be staying here again anytime we come to San Antonio.

hk541, Manager at SureStay Plus Hotel by Best Western San Antonio Airport, responded to this review
Dear guest we are thank you for your valuable time to review about Surestay plus Airport by Bestwestern in San Antonio international airport location your feed back is valuable to our future travelers and for other who looking for place under their budget we try our best to improve our breakfast and the other expectation again we appreciate your business and your time.

"Wonderful Experience"

5
CheryLynn2015, Jensen Beach, Florida 29/09/2019

I chose this hotel location strictly for the proximity to the airport. The amenities, helpfulness of employees, and lovely room were a wonderful benefit at the end of a long and tiring trip. On top of all that, the price was amazing!

hk541, Manager at SureStay Plus Hotel by Best Western San Antonio Airport, responded to this review
Dear Chery Lynn Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport

"Okay too strict like it is a dorm or something"

3
Lori R, San Antonio, Texas 04/09/2019

Not much to say, my son had his friend come by who was staying next door and they did not like that. Apparently you cant speak to your neighbors in the next room, as we were gotten after for meeting and spending time with them.

hk541, Manager at SureStay Plus Hotel by Best Western San Antonio Airport, responded to this review
Dear , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport

"Great Location"

4
marksw12, New Braunfels, Texas 02/09/2019

Clean and convenient to Airport. Plenty of dining choices fairly close and easy to get to. Rooms could use a little sprucing up like removing the old TV support on the dresser since TV is now on the wall and a few old holes where pictures must have been hung.

hk541, Manager at SureStay Plus Hotel by Best Western San Antonio Airport, responded to this review
Dear , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport

"Awful hotel if you're staying longer than a night or two."

1
User 29/08/2019

I stayed at this hotel (family owned) for about a week and a half, not only was the owner (Harry) extremely unprofessional, rude, and uneducated, they double charged my card for one stay, when I asked them about it they yelled at me as if it was my fault. The assistant manager (Robert) was extremely rude and only spoke to me with attitude through the entire stay, "I was called in today on my day off and I'm not happy about it" was his excuse for treating me like a degenerate. I will say, the only good part about this hotel is the interior of the rooms, and Augustine. Augustine was an actual ANGEL through this whole stay. Seriously, if you're planning on staying here for longer than a day or two, forget it. Don't make the same mistake I made.

hk541, Manager at SureStay Plus Hotel by Best Western San Antonio Airport, responded to this review
Dear Samantha. Thank you for your business we appreciate you for bed review after staying week , however we try to help you during your stay and contact with you with your bank as well as you have call Your mom to make you understand how's hotel preauthorizations work and we understand your frustration when you getting day by day money in your bank account and you have ran out, our staff not only one person everyone try to help you try to give you free snacks when you don't have money until the time you loves every one and when we didn't let you stay free you heated hole staff, this is business it's and you understand what's a meaning of that, than you again for your time

"Great Hotel"

5
User 23/08/2019

Augustine was great a very nice and positive employee. The stay at the hotel was super comfortable and relaxing. A great 5/5 experience. Would recommend to a friend without a doubt. Thank you for everything!

hk541, Manager at SureStay Plus Hotel by Best Western San Antonio Airport, responded to this review
Dear , Lan V Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport

"Excellent service"

5
User 23/08/2019

The man at the front dest his name is Augie he was a super nice guy very polite great customer service I had a great stay he was very helpful answered all my questions. Will come back ! For sure the breakfast was very good the room was clean very nice place

hk541, Manager at SureStay Plus Hotel by Best Western San Antonio Airport, responded to this review
Dear ,Summer M Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport

"Nice place, great price!"

4
nontexan, Texas 20/08/2019

This was our second visit. Located near the airport runway. A little tricky to navigate to, but the hotel is nice. Clean, plenty of parking and fairly quiet. Hotel staff is professional and courteous. Breakfast is good. Price is very good. This hotel is an excellent value.

hk541, Manager at SureStay Plus Hotel by Best Western San Antonio Airport, responded to this review
Dear , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport

"best place ever"

5
User 11/08/2019

we checked in late the stay was great the housekeeping was good the front desk was super nice Robert and Jeanette did everything the could to make our visit nice we where here for family vacation the rooms are nice big and clean the new breakfast area is beautiful and nice close to the airport too the shuttle this morning and Robert got me there even helped me unload my stuff and walked me to the door I just has hip operation I wish there was more people like this will be staying again

hk541, Manager at SureStay Plus Hotel by Best Western San Antonio Airport, responded to this review
Dear Monica Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport

"Gross - Not worth the price"

1
lovelyladytx, Dallas, Texas 12/07/2019

I booked in order to save a few $$. Big Mistake. I will never do this again. Paid $109/night, prepaid. At check-in was told a $100 CASH deposit was required. I literally had to go to the ATM to get this or they would not check me in. Room was unclean, floors had not seen a mop in quite some time. 9am I had to take a used bath towel to the front desk before they would provide a replacement. This is because housekeeping doesn't arrive until 10am and they clearly dont trust anyone. Felt like prison.

hk541, Guest Relations Manager at SureStay Plus Hotel by Best Western San Antonio Airport, responded to this review
Dear Lovelylady Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport

"Nice place"

4
cds72, Alice, Texas 27/06/2019

Stayed here for two nights during our convention. And I will say everything went great. Stayed in a king room and it looked remodeled from the Super 8 it used to be. Dark Hardwood floors, 35" Samsung tv, bathroom was in a room all its own with the toilet and shower/tub, and the sink was in the main room. King size bed was comfortable and I slept great, however bed is a little high off the ground, so get a running start. Microwave, small fridge, and good a/c make this a place well worth the chance and price was great too. Small pool for the kids, but no exercise room, not a deal breaker. I would stay here again. Hotel is a little trick to get to,and for a hotel near the airport it was pretty quiet.

hk541, Manager at SureStay Plus Hotel by Best Western San Antonio Airport, responded to this review
Dear , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 210-342-8488 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport

"Interview"

5
Travel55567028714, McAllen, Texas 27/06/2019

I stayed over the Stay Hotel as part of the Best Western Rewards program. The price was right as I was only staying in town for 2 days. The location was down the street from my future employer and off 281/San Pedro. That area is full of restaurants and near North Star Mall. Also the Airport is right across the Freeway.

hk541, Manager at SureStay Plus Hotel by Best Western San Antonio Airport, responded to this review
Dear , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 210-342-8488 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport

"Location, location....."

3
9801atx, Austin, Texas 18/06/2019

...is the main reason it doesn't score higher. It's basically at the end of the runway, so we did hear virtually every plane taking off and landing. Our room was on the front side. I will say the staff were great and accommodating, the free breakfast was convenient and good. The property is older, so it was a mixed bag of old and new. The room itself was reasonably comfortable, clean and everything we used worked perfectly. There's a Studio 6 next door that looks newer, so maybe it has better sound proofing and is blocked from the runway by SureStay. (No free breakfast or free airport shuttle.) If you need a place by the airport, and are a sound sleeper, then this is a reasonable value.

hk541, Manager at SureStay Plus Hotel by Best Western San Antonio Airport, responded to this review
Dear , guest Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport

"Affordable, convenient"

4
John F, Chicago 05/06/2019

I have stayed at this hotel several times in the past, either when traveling from San Antonio (very close to the airport ), or when attending functions in the city. The SureStay is not fancy, but is clean, comfortable, and a good value for the money.

hk541, Manager at SureStay Plus Hotel by Best Western San Antonio Airport, responded to this review
Dear John F Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport

"Good place to stay"

4
OnAir03719255276, Los Angeles, California 31/05/2019

The place was problematic to get to but knowing my way around San Antonio and having worked in the area it was simple for me.back to the hotel the workers were great and helpful. The breakfast was editable but cold for my taste (eggs & sausage) I do recommend and would stay again.

hk541, Manager at SureStay Plus Hotel by Best Western San Antonio Airport, responded to this review
Dear , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport

"Hotel Stay"

5
User 28/05/2019

Great Rooms !! The bed was a little hard but overall our stay was pleasant and the rooms where clean.The hotel was close to the places we visited during our vacation . I will defenectly book in this hotel again !!!

hk541, Manager at SureStay Plus Hotel by Best Western San Antonio Airport, responded to this review
Dear , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport

"Very near the airport and shuttle included"

4
Lovesbeach_9, Guadalajara, Mexico 07/05/2019

I chose this hotel since it included a shuttle to the airport and I enjoyed it. The room is comfortable with a mini fridge, microwave oven and coffeemaker. The room is also very quiet. It has a small pool. There is a mini buffet as well.

hk541, Manager at SureStay Plus Hotel by Best Western San Antonio Airport, responded to this review
Dear , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Dee khushal 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport

"Exceptional service"

4
User 03/05/2019

Staff was extremely accommodating, knowledgeable and amazing rooms. Would come back again. Found this cute room last minute, price was amazing, easy to get to and best part was the airport is just a hop, skip away.

hk541, Manager at SureStay Plus Hotel by Best Western San Antonio Airport, responded to this review
Dear guest Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Dee khushal 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport

"Nice room, very close to the airport. OK breakfast"

4
nontexan, Texas 29/04/2019

Nice average hotel located near the airport. Room rates are reasonable. Parking is adequate, staff was friendly, check in was simple, room was clean and comfortable. Humidity was very high so the bed felt clammy. Breakfast was OK. No toaster, no microwave.

hk541, Manager at SureStay Plus Hotel by Best Western San Antonio Airport, responded to this review
Dear Nontexan, Thank you for completing the survey regarding your recent stay at our property. your business is very important to us and we value your feedback. by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. we hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. we appreciate your loyalty to our brand. Sincerely Dee Khushal

"Happy as Usual "

4
Samuel_Al, Mishawaka, Indiana 12/04/2019

The reason I always choose Best Western is in my opinion they're prices are very reasonable for what you get. I can always count on friendly and helpful staff and an all around good experience. I used to try cheaper hotels but I've learned the hard way “you get what you pay for.” I'm willing to pay a little extra for peace of mind. This SureStay met my expectations like the rest. The free airport shuttle is really handy too.

hk541, Manager at SureStay Plus Hotel by Best Western San Antonio Airport, responded to this review
Dear Guest Samuel. Thank you for taking your valuable time to review about Surestay Plus San Antonio airport location we appreciate your business .

"Hotel Stay"

5
lostluvs1, Newfoundland/Texas 02/04/2019

Hotel was nice, breakfast area could be a bit more not sure what I want to say but its a bit cramped and some foods are noticeable due to in a different area. overall was nice with the exception by the airport we knew not right under and i mean under flights almost touching down

hk541, Manager at SureStay Plus Hotel by Best Western San Antonio Airport, responded to this review
Dear Lostluvs1, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport

"Facilities are getting tired"

3
624MikeP624, Anchorage, Alaska 10/03/2019

The hotel rooms located on Richland Hills Dr. property are beginning to need some renovation. The caulking around the bathtub was cracked and missing in places, mold was developing in the cracks and on the shower curtain. The front desk staff is friendly, attentive and helpful. The breakfast is an expanded continental with eggs, sausage, bacon and waffles.

hk541, Manager at SureStay Plus Hotel by Best Western San Antonio Airport, responded to this review
Dear Guest. Thank you for taking time to review. we are located at 11355 San Pedro Ave By San Antonio Airport off of 281N. after we read the review we are not located on Richland Hills Dr. you might have wrong hotel that you try to review we apologize for the hotel you stay and you didn't satisfy please try to remove the review or use correct location to review. thank you for your time

"Home away from home!"

5
User 02/03/2019

All around great, welcoming and friendly staff!! The room was comfortable and relaxing. Extremely clean. Everything worked well for me. I would definitely stay at SureStay again. And would highly recommend to everyone. I look forward to being a guest here again in the future.

hk541, Manager at SureStay Plus Hotel by Best Western San Antonio Airport, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. we appreciate your loyalty to our brand.

"Almost a perfect stay"

4
User 18/02/2019

If the bed wasn't so hard it would've been a perfect stay... not a scenic location but close to literally everything you could need...nice staff The shuttle driver was unavailable so the manager got us an uber at no charge to the airport

hk541, Manager at SureStay Plus Hotel by Best Western San Antonio Airport, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at [email protected] Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Good value"

4
John F, Chicago 09/02/2019

I have stayed at this property on numerous occasions when in San Antonio. The rooms are clean and comfortable, and although the accommodations are simple, it is an excellent value for the money. I would not hesitate to recommend this hotel.

hk541, Manager at SureStay Plus Hotel by Best Western San Antonio Airport, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. we appreciate your loyalty to our brand.

"Great for smokers!"

1
X5180XBvictorias, Dallas, Texas 28/01/2019

All three rooms offered all smelt like smoke. Linens did not appear clean. Shower liner smelt of mildew. Motel had dark creepy feeling throughout. Back door to enter motel was left unlocked because lock was faulty. Will not recommend.

hk541, Manager at SureStay Plus Hotel by Best Western San Antonio Airport, responded to this review
Dear Victoria Sanchez, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Lousy breakfast"

3
Bob W, Spokane, Washington 10/11/2018

Room was fine. Location was great, as we were catching a plane the next morning. But when we checked out they had no record we needed a ride. Not much selection for breakfast, and the eggs and coffee were terrible. As we were leaving the motel they added some sausage and yogurt. It would have been nice if we could have had some.

H K, General Manager at SureStay Plus Hotel by Best Western San Antonio Airport, responded to this review
We are appreciate your valuable time to review about this places also we are apologize about breakfast as well as shuttle service record now we have change the system about shuttle services so all our staff knows about their timings again we are apologize behalf our staf and thank you for bringing to our attention.

"Great service "

4
Prissymoreno, Corpus Christi, Texas 21/10/2018

The woman who helped us was so sweet and considerate. She went beyond to make us feel welcomed. A few minutes later she called to check if everything was good. The room was clean and tidy. In the morning, the gentleman working was just as helpful and considerate. I would stay here again.

"Very nice"

5
User 02/10/2018

We were there for 2 days. The room was very clean and modern. The staff at front desk was great. I'd definitely stay again. Shuttle bus was not in working order. So I waited at airport for 3 hours for my ride. Be sure to call ahead for shuttle service.

"Fine for the Price"

3
aprilstrick, Lorena, TX 14/07/2018

Quit weekend trip to San Antonio for a Saturday meeting. Didn't want to spend a small fortune on a room. This is an older facility that could use a makeover, but overall it was clean, the room Im was spacious, had comfortable beds & the A/C worked great on our room (the hallway on the other hand was really hot). A couple of negatives for me were the fact that there was no elevator & we had to drag our luggage up the stairs. Secondly, the bathtub was super small. It's directly across from the airport, so you definitely hear the planes coming & going. Located within a few miles of restaurants and shopping.

"After a bad experience hours before"

5
rrodri359409, Beaumont, Texas 12/05/2018

We had made a reservation at a very bad hotel and we were glad we found this one at the last minute. It really saved us from staying in probably one of the worst hotels in San Antonio. Super 8 definitely has our business.

"Horrible & Disgusting"

1
User 03/04/2018

The lady at the front desk was rude. I had to use the ATM to give a deposit which was never mentioned before. The bathroom smelled like urine and the room was very dusty. I did not report the bathroom because I just decided to clean it myself. After traveling 3 hours, I wasn't in the mood to deal with the front desk lady again. I did not get much sleep because the mini fridge made a loud ticking noise all night. I finally just unplugged it.

"1 Night Stay"

3
GH68x, San Antonio, Texas 22/03/2018

Stay was solo and for business. Overall it was okay. Shower still had hair from previous night. Not too clean.

"Great place to stay"

5
Ross R, Florissant, Missouri 21/03/2018

My wife and I were in San Antonio for the delivery of a grandson. We like staying at Super8s because they are inexpensive and always well maintained.

"Relaxing & Peaceful"

5
Vero M, Austin, Texas 13/03/2018

This was not a bad location in San Antonio. It's very convenient to all other restaurants and the airport. The room was very clean and quiet. No issues at all. Free breakfast was included which was great.

h k, Manager at SureStay Plus Hotel by Best Western San Antonio Airport, responded to this review
Thank you ...

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