Best Western Sourceo

This hotel is pretty awful. The exterior looks very tired and rooms which are very basic are cleaned to a poor standard. The breakfast had a lot of variety but was not well cooked and pastries were stale. I would suggest getting breakfast from a nearby cafe or restaurant. Some of the staff looked miserable and the hotel made unauthorised and unitemised charges for rooms that had already been paid for. The hotel management were completely unwilling to recognise their error and so I was left to sort it out by disputing the charges with my bank. I wouldn't recommend recommend this hotel at all. If you must stay there then do check your card statement very carefully for unauthorised charges.

Somewhat run down.A hotel that has seen better days though it offers a lot of facilities. The reception staff were not conducive to giving a good first impression. A hotel with little character & an uninviting dining room. The staff in the dining room were however super friendly. On the other hand it was not expensive, so I guess you get what you pay for. Not an experience we would like to repeat

Truthfully the only positive thing I can report is that the staff we met were all very pleasant. We were here for five days, the beds and pillows must have come from the TV set of The Flintstones, they were that hard ! My wife had to go out and buy a soft pillow so she could at least get some sleep. DON'T think this is a hotel with a swimming pool guests can use free! They charge 14 euros for two hours use !!!!!!! I accept spa and thermal rooms would be charged, but for the pool NO ! Breakfast is average, again the staff were jolly and pleasant but truthfully variety at breakfast was nothing more than I would expect from the standard of hotel. The room we booked had twin beds, sofa, TV etc. It also had a small kitchen area but the power to the Microwave and cooker hobs were not connected. There was no kitchen utensils apart from a kettle & two cups. It's 29 degrees outside over the last three days and the hotel airconditioning and the room airconditioning is NOT WORKING. I note this was also the case last august from a previous post by a guest. For the room price there are far better options.......

Overall a good hotel, however to use the swimming pool you have to pay €16 per person for 2 hours. Take your own pillow theirs are lumpy. No vegetarian option on the menu which is also limited to a choice of 2 dishes one meat or one fish dish

Half the guests were here for work/business, other half walking around in bathrobes for the waters. The place is old and rundown. The rooms are sparse, the towels are threadbare. The dinner was another story - the daily special three-course menu was fantastic. Regional dishes, wonderful desserts.

The outside of the hotel does not give you the idea that this is a really good place to stay. The rooms were excellent and the food exceptional. The staff in all areas were helpful and pleasant and really made our stay. We had our Labrador dog with us and there was no problem, just a small extra charge. Highly recommend this hotel. Whenever we travel from Spain to England/England to Spain we use this hotel.

Nice and clean rooms. It was a comfortable stay. Only grouse is that being a vegetarian, I had requested for a meal for late arrival and was greeted by a plate of boiled vegetables! Did not expect that, when there are so many more possibilities. The morning breakfast also did not have any vegetarian options beyond bread and butter.

The building dates from the 1970's and the concrete style of architecture so popular then and so is now beginning to look its age. However, the suite we had was large, comfortable and well equipped. We arrived after a long journey and a quick look round the area only revealed more hotels of similar vintage so we decided to give the restaurant a try. Getting to it involved a walk along a dark, curved corridor to reveal something of a barn. Our fellow guests seemed to divide into two groups; leisure travel couples like ourselves and solos, we assume traveling for work and it was these that the daily menu was aimed at. We gave it a try and it was the best €19.95 worth we have had for a long time, so much so we had it again the following night as what was on offer had completely changed. In hot weather, the underground car park kept the sun off the car during the day and unlike so many of its kind in France, there was enough space without doing a 97 point turn.

Driving up to this hotel was unimpressive but the inside common spaces were much better and the patio and lake out back were nice surprises. The art is wonderful and diverse. Worth a walk down the halls of the common spaces to take it all in. Skip the dinner in the hotel restaurant and go straight to the fabulous desserts. We had mini creampuffs stuffed with gelato drenched in chocolate sauce with a lovely cream flower on the plate. It was worth the calories! We only were able to stay one night, so not able to use the spa services. Very sorry I missed them. All the staff members we met were especially hospitable and service oriented. The rooms are old but huge. Very clean.

A really bad massage experience, I requested a firm massage along with my partner, I have to say it was so disappointing it was like the oil just being rubbed in there was no pressure, and not very personé, I wasn't offered a shower afterwards, I thought the whole experience was a joke.

The outside of the hotel does not give you the idea that this is a really good place to stay. The rooms were excellent and the food exceptional. The staff in all areas were helpful and pleasant and really made our stay. We had our Labrador dog with us as we were travelling from England to Spain and we were given a ground floor room, that had a separate lounge and kitchenette, as well as the bedroom and bathroom, with the toilet being on its own-quite unusual for a hotel.

We stayed in Dax for a long weekend. The hotel is a bit outdated and could do with a bit of modernisation. The pool area is brilliant - 4 or 5 Jacuzzis and the indoor outdoor connection is great. Pity I did not spend more time in it

Chanced upon this hotel in St PAUL les Dax and stayed 4 nights. Doesn't look like much from the outside but very family friendly spa hotel. We stayed in a suite overlooking the lake with a proper kitchenette and a large balcony with lounge chairs. The hotel had a laundry room for the use of guests. Our room had a communicating door to another room, so perfect for a couple with children. Wonderful spa swimming pool, both indoor and out. Jacuzzi and hamam. Spa treatments on site. Very good breakfast with lots of fresh fruit, dried fruit, eggs, cheese, cold cuts, hot dishes, viennoiseries, cakes, bread... Good coffee and all different kinds of teas. Hôtel restaurant disappointing but lots of good local eateries to chose from, in addition to local supermarket for groceries. Staff super friendly and room kept spotlessly clean. Easy reach of Atlantic coast and endless sandy beaches, miles of pine forests and interesting medieval villages.

This Hotel has everything and at a reasonable price. The staff are very friendly and welcoming. Nothing is too much trouble. Big Rooms We had an apartment style with Kitchen Lounge Bedroom Hallway and a huge 50 metre Balcony with beautiful lake view. We would strongly recommend this hotel

A one night stop over. Reasonable rate and a clean room with a good well planned bathroom with a good shower and bath. Not an attractive building but useful for the purpose. Breakfast okay - you can boil your own eggs if you feel the need. The bed is comfortable and we had a good sleep having driven from Marbella on the way home to the uk.

its between resort and a hotel. Its not so well maintained. Rooms have a balcony not clean at all. My room's tea-coffee maker did nto have any electrical reachable connection. If I had to make tea I had to keep the entire tray with kettle somewhere in corner on floor to switch it on. Also Very bad - late arrival they announce that restaurant is closed for a private party ! For in-house guests they give such arguments, they could offer something in large lounge like public areas. Break fast room was difficult to find badly indicated. One has to follow in a deep dark corridor to reach here. You may see therapy takers walking randomly in bathing gown here. Nearby restaurant TEX MEX is good choice. Hotel has a paid parking. One could choose to stay at anearby Kyriad at least one would get what brand deserves for.

Quaint little town, hotel very nice room size good and the spa facility was 10/10 we enjoyed a very relaxing time, staff very helpful and friendly. Would stay again. Lovely old town to explore. We visited a modern shopping mall and lovely staff at a book shop who were keen to speak English assisted us and pointed us in the right direction. Taxi driver gave us a card with the taxi number which was very helpful..as was the policeman who,rang the taxi for us when we couldn't find a cab rank..

nice pools/jaccuzzi/hamam/sauna/spa resort but the hotel package is poorly described. Lack of flexibility. Poor communication between spa and hotel. Better book hotel separately from spa services and better book spa services ahead of the trip.

like many, i enjoyed the water bottle and tea/coffee in the room, the bed size and cleanlyness of bed and bathroom.. though the carpet looks old and i get itchy feet walking on it, like allergy.. your restaurant menue would improve with a couple of vegan recipes.. i haven't tried your breakfast (the in-room service only offers "viennoiseries" and omelette as an extra.. why the empty spaces in some areas?? hasn't changed for the last 6 months i came twice.. corridors and staircases need to breathe with fresh air please. the personnel is nice and pro, thank you.. same at sourceo, nice people and pleasant environment. the spa area is enjoyable and the massage i tried was relaxing though same mistake all over France, a "deep tissue" needs no protocole, but needs working on tension.. but since French kinés get lazy and still forbid simple masseur(seuse) to do more the number of people frustrated can only grow..

Stopped here just for a Sunday night stay as I knew we would be able to get dinner. Hotel is a large, resort hotel with adjoining spa. Parking is a delight, with access to the underground car park at ground level (hotel is on a hillside). Short walk to the centre of the village for cash machines etc., but didn't see a lot else open on a typical Sunday night in France. Great room with an excellent bed, really comfy. All facilities in working order and good service in the bar and restaurant.

Stayed here for a week. Great rooms,clean and the food was to die for. A fixed price menu was 18 euros,cheaper than some places outside. This hotel is situated on the lake and is 2 KM outside Dax. Easy access from the major roads. Plenty of places to eat outside the hotel. Self service laundry provided with free dryer for 4 euros.Large free car park.

Don't forget, this is a French hotel! For those fluently speaking their language (our case) French people are lovely and friendly but, majority of our friends say that, if you don't speak French, they behave rather cold. Please bear in mind while evaluating services in France. Our most important issue about this hotel is its SPA; nowhere it is clearly explained that swimming activities are not included in the room price and you have to pay it per hour basis! If you go there dreaming to pass your free day in the SPA you will pay 12 Euros for 2 hours only. Other than that, apart from the breakfast, all other amenities fulfill the requirements of a 3 stars. Breakfast deserves a good 4 star and the staffs – especially the reception - are professional, very polite and friendly. Hotel outer walls seriously need to be painted. As a conclusion, the hotel represents a reasonable value for money in French standards, excluding the SPA, which is horribly expensive!