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Best Western Plus Hotel Kelly Inn, Saint-Cloud

4.0/5  - basé sur 843 notations.
100 4th Avenue S, 56301-3615, Saint-cloud, United States - See map

Overlooking the banks of the Mississippi River, this St Cloud hotel is a clear winner - especially when combined with phenomenal service and location. This St Cloud hotel is attached to the Rivers Edge Convention Center and a prime spot for your next event. Whether you're planning your "big day" or in charge of a corporate convention, our professional staff will pull it off flawlessly. You're also adjacent to downtown in case some shopping or fine dining is in order. Of course, if you're just in town to take advantage of the attractions, that's a breeze. The convention center hosts a number of concerts or you can duck into the Paramount Theater for a show. Practice your swing at the Territory Golf Course, Wapicada Golf Course or St. Cloud Country Club. More into the contact sports? The National Hockey Center, St. Cloud Rox and Municipal Athletic Complex are just a short drive away. Your St Cloud hotel is located in the heart of downtown and within walking distance of unique shops and restaurants. Business travelers include professionals from Wells Fargo, Knife River, Capital One, Prime Vest Financial, Coborns, St Cloud Hospital/CentraCare Health System and the Army Aviation Support Facility at St Cloud Regional Airport. All of your business needs are taken care of quickly and efficiently which leaves you plenty of time for play. There are many hotels in St Cloud, MN but only one dishes up a perfect downtown location coupled with magnificent views. If you're checking out where Junior will be heading off to college, this St Cloud hotel is within walking distance of St Cloud State University and only a short drive from both College of Saint Benedict and St. John's University. Book a room at Best Western Plus Kelly Inn and get ready to be spoiled and pampered. Enjoy your stay.

Best Western Plus

Hotel Kelly Inn

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Game room
    Game room
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Partner
 
based on 844 guest reviews
NOTE ISSUED
Excellent
414
Very Good
226
Average
124
Poor
52
Terrible
28
REFER TO NOTICE
Business Business
377
Couples Couples
116
Family Family
204
Friends getaway Friends getaway
86
Solo travel Solo travel
29
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"excellent"

4
20/09/2018

great place to stay, easy to get to and wonderful staff were helpful in every way, the rooms were clean and comfortable. the pool and exercise room were great and wonderful amenities. there is also on site laundry if you need it.

"Over and Above"

5
17/09/2018

I recently stayed here with my wife and three small children for a wedding. The staff was polite, prompt, and overtly helpful. In particular Morgan and Tyler went out of their way to help ensure our stay was enjoyable. Morgan even suggested a nearby farmers market we could walk to with free fruit or veggies for kids! Thanks for a great stay! I wish all hotel employees approached their profession as well as these folks.

"Best place in St. Cloud"

5
10/09/2018

We stayed here during the Granite Games competition in September and it was a great decision. The room was extremely comfortable the staff went above and beyond to help with any needs/ requests we had and the location was great and close to everything.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you for your wonderful review! I am thrilled to see you enjoyed your time with us and we hope the rest of your events went well.

"Jenna And Lindsay saved my life"

5
08/09/2018

Well she is literally amazing. I was having a down day and lost some personal things of my own. She let me use her sunglasses for my motorcycle. Need more people like this, she went beyond that. Her and Lindsay raised my spirits and showed me to be happy and enjoy life. True life savers

"Good, clean room"

1
29/08/2018

The hotel is well situated being attached to the Riverside Convention Center. Room was comfortable with good amenities (WIFI, refrigerator, TV etc.). Pool area was a little loud with sound reverberation, but that is a minor inconvenience. Good restaurant (Green Mill) attached to hotel.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you so much for your wonderful review. I am assuming by the review that you were intending to rate 5/5 instead of 1/5. We always appreciate your feedback and thank you for taking time to let us know how we are doing. Wishing you safe and happy travels!

"Great Staff"

4
28/08/2018

Strong knowledge of employees and great comfortable bed. Awesome coffee maker in room with everything you need. Would stay again in a heart beat. My bathroom was big enough to function and had more than enough towels and toilet paper. Parking was good too.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you for your wonderful review!

"Employee"

5
26/08/2018

First to start off with hospitality off all the staff is exceptional good.Very friendly and helpful, but then all Best Westerns I never have had a bad experience. one employee Harley very helpful put my truck in the shop for my preventable maintenance us truckers call PM. Left my phone charger in the tuck and went to the front desk to see if they had one I could borrow and Harley let me borrow hers knowing she was getting off in 30 min. and not returning in 2 days. Hotel always clean and comfortable.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you for your amazing review and comments. We appreciate you taking time to let us know how your stay went. We invite you to come on back and visit us again.

"Convenient, clean and comfortable"

5
24/08/2018

My stay at the Kelly Inn was great! Check-in was quick and smooth and the person checking me in was very friendly! The room was comfortable and clean. The hotel was easy to get to and close to other destinations during my stay. I would definitely stay here again when in town.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you for your wonderful review! I am happy to pass along the kind words to the rest of our team as well.

"Good value for price"

3
19/08/2018

Booked through Expedia so we paid slightly less than full price, otherwise it would not be worth the standard rate. Stayed 2 nights, maids never cleaned the room, or stocked towels or amenities. We were very excited about the “adults only” hot tub until we realized that there was no enforcement of this policy and that the hot tub was constantly FULL of children and the entire pool area seems to be an unofficial spot for unsupervised children to run and scream. Just the environment we were hoping for after 10 hours of driving. Hotel was clean, relatively new, and conveniently located, but I would suggest choosing somewhere else.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you for your review. I am very sorry to see you did not feel your stay exceeded your expectations. It is sincerely our hopes to be our guests home away from home during their stays. We do take your comments to heart and I will be sure to pass this along to the other departments as well for review.

"Great Stay"

5
13/08/2018

Very nice clean room with view of the river. The hotel staff were all very pleasant. There was a wedding on site and you would never know. Very quiet. I ordered out food from the Green Mill restaurant which is located on site. Excellent food and service.

"Nice place!"

5
07/08/2018

We stayed here for 1 night and had a great stay! The front desk gal (I believe her name was Lindsey?) Was very friendly and super helpful. She made us feel welcomed! The kids loved the pool area. The pool was on the warm side, which was nice. The hot tub was perfect also. Just what we needed after a long day of travel. Not sure if they offered breakfast. We checked out early and got on the road.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
I am thrilled to hear you enjoyed your stay with us. It is always our hopes that our guests find the Best Western Plus Kelly Inn a home away from home during their time with us. We look forward to seeing you again in the future.

"Great location"

5
30/07/2018

Love the location by the Mississippi River and convenience to local businesses, such as The Veranda. I look forward to my next stay there. I plan to take a stroll along the river with my beloved next time!

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
I sincerely thank you for your wonderful review and I am thrilled to see you enjoyed your time with us. We are proud to be the only hotel in St. Cloud that is located right along the banks of the Mighty Mississippi River! We hope to see you again soon!

"Wonderful staff."

5
29/07/2018

I was recently at a two day conference at this facility and have been there a number of times and am always pleased with the room and facilities. This last visit I was overly impressed by the professionalism and friendliness of the housekeeping and waiting staff. They would greet you with a smile and a hello, or good morning, and were always willing to help or see to your needs. The food was excellent and plentiful. These “behind the scenes” people should be commended for the work they do and I sincerely appreciate their hospitality. Laurie Lahman MASP Advisory Committee Member

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
I am thrilled to see you truly enjoyed your time with us and found our team to exceed your expectations. I am very proud to work among some of the best in the industry and it is my pleasure to pass along your wonderful comments to our entire team. We thank you for taking time to let us know about your stay and hope to see you again during your next visit through St. Cloud.

"Kelly Inn hotel stay"

3
27/07/2018

We made reservations for 3 rooms for a conference in July requesting two of the rooms to be adjoining. The young man helping us was trying to help us bit when the shift manager at the front desk stepped in and was trying to tell us we never asked for that and it was clearly written on the reservation that it was requested. The shift manager was getting short with us and was not giving us very good service. I felt sorry for the young man who was originally helping us. Other than this incident, our stay was uneventful. You might want to dress warm if you have a conference in the big conference room because it is really cold!! The service, other than Morgan was good. The rooms and beds were comfortable. We will stay there again. Hopefully next time we will get an adjoining room.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you so very much for your review and letting us know about your stay. We take all of our guests comments to heart and appreciate you taking time to let us know how we did. I am sorry to hear that we did not exceed your expectations and have passed your comments along to our team. We sincerely hope you allow us another opportunity to host you during your next stay in St. Cloud and as always wish you safe and happy travels.

"Small but clean rooms"

5
21/07/2018

We stayed here for one night with 2 pets. Great location and easily accessed with a travel trailer in tow. Check in/out was super fast and the staff were extremely friendly (I believe her name was Lindsay, but I could be mistaken...) The rooms were very clean, but the one downfall was the size. Fairly tight quarters, especially with the furniture placement. The restaurant is attached and the hotel is very quiet. Overall a great stay and we would gladly recommend/come back!

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
I am thrilled to see you enjoyed your time with us and our team. We appreciate your feedback and hope to see you again during your future stays!

"vacation"

5
20/07/2018

The staff was attentive, helpful, and professional. We had a room over looking the Mississippi River. The sunset was beautiful. The room was large and comfy. We visited the restaurant. The pizza was delicious.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you so very much for your great review! It is always our hopes that our guests find the Best Western Plus Kelly Inn a home away from home during your stay. We sincerely appreciate your comments and wish you continued safe and happy travels.

"Friendly Satff"

5
15/07/2018

Friendly staff I needed to make some changes and they were very accommodating to my needs. They went above my expectation. The quality of the room was well worth the price. The suite we had was very nice and had all of the amenities we needed.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thrilled! I am excited to see you feel your stay was nothing less than exceptional.

"Wonderful stay, beautiful location "

5
01/07/2018

We stayed there during an extremely busy weekend, between weddings and basketball tournaments, the hotel was full. Yet, staff were friendly and helpful, especially Morgan at the front desk. He went above and beyond and provided excellent customer service. Housekeeping was also accommodating, clean rooms and friendly. Would definitely stay there again, beautiful location right on the river!

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you so very much for your very kind review. I sincerely appreciate you letting us know about your stay and also the service you experienced. I am proud to pass along the kind note to our amazing Front Desk Associate, Morgan, and again thank you for taking time to let us know about your stay. We wish you safe and continued happy travels!

"A most friendly and quality staff."

5
12/06/2018

All your staff provided really good service! But two unusually so: John, who handled our room several times, demonstrated an attention to detail that stood out to us and caused us to want to be good customers. When we were attempting to find him to personally thank him, we spoke with a very busy supervisor, Christina, who took the time to explain how we could do that and, did so with a very pleasant friendly demeanor. All to say that those contacts leave one with very positive impressions about the stay at the Kelly Inn and how it operates. We'll always look forward to the opportunity to stay again. Thank you, Dave & Toby P.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
I am thrilled to see you truly enjoyed your stay with us. I also wanted to thank you for the mention of John in our housekeeping department. John is a great addition to our team and takes pride in providing great customer service and nothing less than exceptional cleanliness for our guests. We are happy you allowed us to be a part of your travels and hope to see you again along the way! Best regards!

"Very Nice "

5
02/06/2018

I have stayed at the Best Western Kelly Inn several times over the last several years when I attended an annual meeting for my job. Two years I stayed elsewhere, but ended up coming back to the Best Western Kelly Inn. It is nice that everything from hotel to meals to conference meetings were all under one roof. The rooms are very comfortable. There are small refrigerators and microwave ovens in the rooms. The rooms are large and not crowded with furniture. The staff was friendly and helpful at all times. The free coffee was a definite perk! My only complaint is that they have downgraded their pillows. When I have stayed there in the past, they had large, comfortable bed pillows. This time when I got to my room, I found they had replaced the large king sized pillows with half-sized pillows, so they were about the size of throw pillows. They were hard and lumpy. I could feel the chunks of foam through the cases. Every morning I woke up with a stiff neck and a bit of a headache because of the angle my head was forced into by the pillows. Every thing else was exemplary!

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you so very kindly for your review and feedback. We sincerely appreciate you allowing us to host you again during your time in St. Cloud for your conference. It is always our hopes that our guests find their stay to exceed their expectations. We hope to see you again next year during your event again and as always we wish you safe and continued happy travels.

"Clean hotel, very friendly staff"

5
26/05/2018

I stayed here for a conference. The staff was very friendly. Restaurant was good and although I didn't know it until I left, they also served breakfast. I think the staff is what made the stay All of the were helpful and extremely friendly.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you so very much for your review. We appreciate your feedback and look forward to having you stay with us again soon.

"Business travel"

5
23/05/2018

BW Kelly inn is a great location to downtown and perfect access to the St. Cloud river walk trail. It was a great experience and will book here again in the future. The room was clean and has been updated.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you so very much for your kind review. We sincerely appreciate you taking time to let us know about your experience. We look forward to having you back again in the future.

"LOVE THE LOCATION"

5
01/05/2018

This hotel has everything that one may want and or need. The location is very close to the college and if you like hockey its even a better reason to stay there. The Green Mill is great, and all the other businesses that are in walking distance of the hotel.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you for your kind review!

"Bathroom in guest room was smaller than on a cruise ship."

3
30/04/2018

We stayed at this hotel for a hockey tournament. The check in and check out was great. The guest room was nice, with a fridge and microwave. The only problem was the tiny bathroom which included a bathtub/shower. The bathtub/shower was also very small and hard to stand in due to the sides were angled in toward the middle. I you don't have great balance, you will have a very hard time standing in this bathtub! Good luck future guests. It will prepare you for the bathroom on a cruise ship!

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
We appreciate your feedback!

"Great Place for a Family Reunion"

5
27/04/2018

About 35 family members met here for an annual family reunion. We requested and got a hospitality room at one end of the 6th floor, which had a superb view of the Mississippi River, a refrigerator, microwave, bar sink, raised bar, ample outlets, a long conference table, ample chairs, a sofa, coffee table, serving credenza/dresser, as well as a bed and TV for someone to actually sleep in the room when the party died down. There was a big bathroom with access from both the party area and the bedroom side. We LOVED that the hotel booked our rooms surrounding the hospitality room with the family members, because we can be a little noisy telling family stories and sometimes playing the accordion! and it's nice not to bother other guests. The hotel staff was wonderfully accommodating when family members from 5 states began to arrive prior to check-in time...two different staff members notified me the minute my room was ready. My own room had a nice fridge and microwave, and a little coffee bar that I liked. Bed was comfy and the room was QUIET! The restaurant was able to handle large masses of us all at once, so that 15-20 people could eat together, without a reservation. The restaurant has good food, plenty of variety, and very fair prices.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
I am thrilled you enjoyed your time with us. We appreciate your comments.

"Great Stay!"

5
16/04/2018

I was in town for business and got stuck due to the blizzard, so I stopped in and they got me a room right away. Awesome staff, clean room, and had a great time in the restaurant on the first floor. I'd stay again!

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
I am thrilled to see you enjoyed your time with us and that you found a great get away out of the snow! Thank you very much for your wonderful review as we take all of our visitors feedback to heart.

"Rooms were full and stay was great"

5
11/04/2018

There was a large conference in the hotel (we were not participants) so I was a little concerned about noise and service. Pleasantly surprised that check in was quick and easy, and we had no noise issues at all. The room was clean and well kept, included a refrigerator and microwave, comfortable chair and footstool. We will definitely use the hotel again and recommend it wholeheartedly.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you so very much for your kind review and feedback. We sincerely appreciate all of our guests and what they have to say. I am thrilled to hear you enjoyed your time with us and look forward to having you back with us again soon. Best regards, Monica

"2 night stay"

4
09/04/2018

Overall good experience. The room was spacious and clean. Nice little refrigerator and coffee maker. Courteous staff. Good quiet heating system. No breakfast was included with the price. We requested a shower chair but none was available.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you so very much for your review and feedback. We always appreciate hearing what our guests have to say. We are glad to see you enjoyed your time with us and hope to see you again soon.

"Pet friendly"

4
26/03/2018

We enjoyed our stay with our dog at you nice hotel. The only issue we had was with the heat. It was cold in the room. We had the front desk staff try and get it to work properly, which they did. Then by 2am the room got cold again. We tolerated it since we were not going to move to a another room at 2am. Other wise nice place and pet friendly.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you so very much for taking time to let us know about your stay. I am sincerely sorry to see that you had any discrepancies during your time with us. If ever in the St. Cloud area we would be happy to have you back and we will ensure your stay is nothing less than exceptional. Best regards, Monica

"Best Western Plus Kelly Inn, Saint Cloud, MN"

5
23/03/2018

Nice place to stay, friendly, clean and great for a conventions and banquets. Easy downtown access. Great prices, nice pool. Beds comfortable, rooms were updated. Very accommodating. Staff was very nice and helpful.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you so very much for your wonderful review! We sincerely appreciate your feedback and kind comments. I will be sure to pass along the notes to our team members as well. We invite you back for another amazing stay during your future travels through our wonderful city of St. Cloud. As always we wish you safe and continued happy travels! Best regards, Best Western Team!

"Loved it"

5
19/03/2018

Thanks for the great experience it was enjoyable and satisfying. Look forward to my next stay. Hopefully I will be able to use more of your services and test your food. Either way I will continue to stay at Kelly's Best Western

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you for taking the time to write your review. We are happy you enjoyed stay and look forward to seeing you again soon.

""Food Show""

5
15/03/2018

Our room was very clean and comfy. We like taking the stairs and the stair wells were very clean and bright. It was very nice being attached to the Riverside Civic Center. I went for walks at night and in the morning. The walkway outside along the river was very well lit so I wasn't afraid to walk out there at night. The staff was very pleasant and accommodating. I liked the lay out of the amenities. It was a very nice experience. We will be back.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
I am thrilled to see you enjoyed your time with us and found your accommodations to exceed your expectations. We always appreciate hearing from our guests and are happy to see we will be able to anticipate your return in the future. Have a super day! Monica

"Average at best."

3
15/03/2018

The rooms are really outdated and mine was quite small. The only reason why I am giving a 3/5 is because I received good service. The location is good right next to the convention center with parking available for guests. If they would only re-vamp the rooms (and get new pillows) it would be great.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you for staying with us. We are sorry your stay wasn't the best that it could have been. It is our goal to make sure all guest are happy with their stay and accommodations. please feel free to call me and we can discuss your stay in further detail. Thanks again Thomas

"Great customer service"

5
12/03/2018

I tried to book a room at the Best Western Kelly Inn for two nights but the second night was sold out. Colleen was working at the front desk and reassured me that she would let me know if a room opened up. Sure enough, she called me up to let me know the had a cancellation. Awesome customer service. Thanks for making my two night stay easier!

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you so very much for your wonderful review and comments regarding our amazing Front Desk Associate Colleen! We always enjoy hearing about our guest stays and hope you have continued safe and happy travels!

"Pool Party"

4
25/02/2018

Very clean hotel rooms, friendly staff, clean pool area. the kids enjoyed the trip. Will definitely visit again. One of the housekeepers, Shontel,went above and beyond and stocked everything we needed, and made our beds. It was like we just checked in the room!

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
I am thrilled to see you enjoyed your time with us. I have passed your kind comments along to our wonderful housekeeper Shontel as well. It is very kind of you to recognize her and we sincerely appreciate it. We wish you safe and continued happy travels.

"Convention"

5
05/02/2018

Our rooms was clean, bed was comfy, staff amazing, would highly recommend. We have been here before and never disappointed. Our meals served for the convention were very good. Our servers were polite efficient and fun.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you for your kind review! We always enjoy hearing how your stay went and invite you back again soon!

"Convention"

5
05/02/2018

We attended a convention there this past weekend. They were very helpful from making the room reservation (Jenna) and the front desk (Harley) were able to answer any questions we had ahead of time. The room was very nice and the food during the convention was excellent.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you for letting us know about your stay and passing along kind words for our Front Desk team members, Harley and Jenna! We are happy to see you enjoyed your time with us and hope to see you again during your next visit through St. Cloud. Best regards, Monica

"Very crowded"

3
05/02/2018

I understand that there is a conference center attached onto the hotel but the overflow of the events taking place overflowed to the hotel and took up the hallways and pool areas. Other than that the hotel was very nice and location was scenic!

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you for taking time to let us know about your stay. We are sorry to see you had some difficulties during your time with us and thank you for letting us know. We hope you allow us the opportunity to host you again during your next visit through St. Cloud and wish you safe and continued happy travels. Best regards!

"Great staff at the front desk! No doubt about it!"

5
04/02/2018

I'll be honest. I was having some difficulty getting reservations through the on-line web-site of the national Best Western. My session was timed out and I did not get a confirmation number for my stay. So, I did the next best thing and called the actual property phone number and got the front desk. The lady on the other end of the line was great. She took care of the reservation and got me a confirmation number. She also said if I had a problem, let her know and she would help in any way. After hanging up, I checked my email and already had her confirmation number. I also had a confirmation number from the timed-out session. Thus the timed-out reservation was cancelled and the reservation was in because of speaking to an actual person. Upon arrival, there were issues with two different key cards. The front desk took care of everything, including re-assigning my room. Turned out it was an electronic reader in the door, not the card. I was still able to make my meeting with time to spare. I was also asked about how my "new room" was the next morning. All was well and I would recommend The Best Western Plus Kelly Inn when you're in St. Cloud for business or pleasure. Besides, the Green Mill Restaurant is right there and if you stay at the Best Western, you get 10% off your food bill! Worth it!

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
We sincerely thank you for taking time to let us know about your stay from beginning to end. We truly like to hear from our guests and if there is anything that we can do to make thing better or easier for our guests. I am happy that you enjoyed your time with us and that we were able to help overcome some of the difficulties you encountered. We also invite you to come back for another visit and hope you enjoy your time again with us on your next stay as you did on this past one. Wishing you safe and continued happy travels.

"Kelly Inn"

2
02/01/2018

We had a horrible visit, they were having key issues and were not very apologetic about it and at first they made it sound like it Was our fault until we went up to the desk 3 times because our keys were not working.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
I would like to sincerely apologize for any issues you had during your stay. Unfortunately the company that operates our key system was having issues unbeknownst to us. After the Front Desk Team identified the issues they quickly resolved the situation so our guests would be taken care of as well. We thank all of those visitor who were patient during this time and we appreciate everyone's understanding and cooperation. We wish all of our visitors continued safe and happy travels. Best regards!

"Pleased"

5
31/12/2017

Great place, great service and centrally located. The friendly staff was welcoming without being overwhelming. The clean rooms and onsite restaurant make this convenient with kids as well. The hotel was accommodating with requests and enjoyed helping as well!

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you for staying with us. We are happy your stay went well and look forward to seeing you again soon. Safe travels,

"Great Family Hotel"

5
28/12/2017

This is a great family hotel that we stay at every time we come to town. They have the best pool area for the kids to run around and play. There is a pool, baby pool, small arcade and carpeted area to run around..

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you for staying with us. We are so glad you enjoyed your stay and we look forward to your next visit with us. Safe travels,

"Dog show"

5
18/12/2017

The St Cloud BW Kelly Inn was amazing! We spoke with Jenna who is an extremely helpful and kind BW Kelly Inn employee! Thank you BW Kelly Inn for a great stay while we attended the dog show! We will definitely be back next year!!

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you so very much for the kind review and comments regarding Jenna. She is an amazing addition to our team and I will be sure to pass along the kind note to her as well. We appreciate you taking time to let us know about your stay and look forward to having you with us next year again.

"Annual Family Christmas"

5
18/12/2017

In 2016 our family planned a Family Christmas get away for our entire family. We booked ten rooms and spent two days having our family Christmas. We loved the staff and the attention we received and booked the family Christmas again in 2017. This was our second year. We loved the hotel very much and have booked it again for 2018. The staff are very pleasant and helpful and the rooms clean.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
I am thrilled to see we have earned your loyalty. We appreciate your kind comments and review and sincerely look forward to having you back again next year. It is always our hopes to provide our guests a home away from home during their travels. We are happy to have you as part of the Best Western family and will see you again next year. Merry Christmas!

"Excellent Choice Hotel"

5
17/12/2017

Nice clean hotel. Currently under remodel - as was the case when I was there two years ago. Not sure if the same project has lasted two years, or this is new. The bed was very comfortable, the view of the Mississippi River pleasing. I had a King room and it was spacious. No breakfast included in the price, but with your room key you get a 10% discount at the attached Green Mill restaurant, which is convenient. Food is very good, and decent prices. I was in a rush for breakfast, and they got the food to me promptly. All in all a very good stay, and I would recommend this hotel. Con - when they say your room is only accessible by stairs, it is. My room was on the 3rd floor, and I could go to 2nd by elevator, but climbed a flight of stairs to get to my floor. I knew this in advance, so was not surprised, but thought I would mention it for this review. I was here for a business conference which took place in the attached Convention Center, which was very convenient.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you so very much for your wonderful review and comments. We sincerely appreciate your feedback and look forward to having you with us again.

"Thank you for caring"

5
11/12/2017

great atmosphere, great staff. I had left a garment behind with my cc in the pocket. garment was turned in and i received a call from the manager of house keeping. Christina arranged to ship my garment and cc to my house. Thank you for the integrity and care shown with this situation.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you for taking the time to write your review. Our guests and their experiences with us are very important. I will pass along your thankful thoughts to our head housekeeper, Christina. We look forward to seeing you again soon! Safe travels, Best Western Kelly Inn Management

"FUN TIMES"

5
11/12/2017

Great place! Very helpful staff and super clean rooms. Awesome location. The "Green Mill" is attached-this is also a great place to eat and party! Kelly Inn is also within walking distance to lots of other bars, food establishments and shopping!

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you for staying with us . We are happy your stay went well and you were able to visit some of our downtown shops and restaurants . We hope to see you again soon. Safe travels,

"Good, but could use more attention to detail while cleaning."

4
06/12/2017

Mold came out in the back of the shower when water ran in the crevice in the shower. Little mold along the ceiling line above the shower. Coffee pot didn't work and boiled the water out of the side. Otherwise a good room.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you for letting us know about your stay. I am sincerely sorry to see that you had any discrepancies during your time with us. Please rest assured that we have passed this information along to the appropriate departments for further follow up. We invite you back for another visit and hope to exceed all of your expectations.

"Conference"

5
06/12/2017

Great place to have a conference. Walking indoors is better than traveling across town. Facilities available for swimming, eating, and exercise. Staff was welcoming and efficient during check in and check out. Parking was adequate and very convenient.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you for letting us know about your stay and your event. We are happy to see everything went so well and we hope to see you again during your next visit through St. Cloud.

"Great Stay!"

5
04/12/2017

I had a great experience! I had a clean room, friendly service, and a comfortable bed! Thank you for the stay. This was the second room I have gotten at this place this year and I had a great experience each time!

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
I am thrilled to see you enjoyed your time with us on both occasions during your travels through St. Cloud. We always look to earn the loyalty of our guests and I am happy to see you will be joining us again for the times to come.

"Great hotel, great location"

4
04/12/2017

We stayed here whole attending an event at the civic center. The hotel is attached to the civic center, which makes it very convenient. The room was clean and comfortable. No complaints, would stay here again.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you so very much for your kind review. We are always happy to hear from our guests and hope to see you again during your next visit to St. Cloud.

"Was Charged an Extra $150 with No Explanation of Charges"

1
29/11/2017

At night there was a bad smell coming from the hallways and we could smell it in our room when we went to bed. The next day when I was emailed a receipt it showed that I was billed an extra $150 and it did not describe why I was charged an extra $150. I tried calling the hotel to find out why I was charged an extra $150 but I never got an answer.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you for taking time to address your concerns with our property. We always like to communicate with our guests personally, however I have not received your return phone call or email regarding the messages I personally left for you yesterday. I would again be more than happy to address the additional charges incurred in a professional and private matter if you would like. The damages left by your party unfortunately did not allow the hotel the opportunity to resell your room for days after your departure. Again, we are happy to have this personal conversation and provide you any receipts, pictures or knowledge that you may be looking for. Best regards, Hotel Management

"Not Satisfied"

3
22/11/2017

Personally I feel this hotel is extremely high priced for what you get. The guest room I stayed in was spacious which is nice however the cleanliness was not good. The bed spread was gross and disgusting which really made me question the cleanliness of the rest of the hotel.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
From all of us here I would like to sincerely apologize for not meeting or exceeding your expectations. We strive to ensure all of our guests are taken care of and to provide our guests nothing less than the best. Our wonderful Front Desk Team would be happy to have assisted you in making any corrections needed to ensure you had a delightful stay. We appreciate your feedback and I will be sure to pass along your comments to our housekeeping department as well.

"Love the Best Western Hotels"

4
18/11/2017

Our family has stayed at the Best Western Hotel in St. Cloud many times and have always had a good experience. The beds are the best! We love that they have a lounge/restaurant on site, the pool is nice, the staff is wonderful. In all the years we've stayed with them, we've always had a good experience!

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
I am thrilled to see you enjoyed your time with us and that you found your accommodations to exceed your expectations. We are happy to have earned your continued loyalty and look forward to having you back in the future again. Best regards!

"Nice updates - thin walls"

3
14/11/2017

The hotel appears to have made recent updates to the rooms. I also ordered room service from the restaurant in the hotel and it took over an hour for the food. I called after an hour to check on my order and they had forgotten about it. The nice thing was they did offer a discount for the inconvenience. Unfortunately the walls are incredibly thin and you will hear anything in the room next-door.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you so very much for your review. I appreciate you letting us know about your stay. I am terribly sorry that you had any discrepancies with the restaurant. I will be sure to pass along the information to them for further followup. We appreciate your patronage and look forward to having you with us again.

"GREAT VIEW"

5
14/11/2017

Great view of the mighty Mississippi River. Could almost jump from my window in to the river. very friendly greeting when I arrived. Lobby is a little outdated but still nice. located in the heart of downtown St Cloud makes a lot of things in walking distance.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
From all of us here...Thank you!

"Great hotel"

5
10/11/2017

Fantastic staff - clean rooms - great location within walking of many food/bar options. It a college town so you have pick from beer pub to martini bar. Not your fancy hotel but does the basics very well. Good value for the cost.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you so very much for your wonderful review. We appreciate you taking time to let us know about your time with us. We hope to be your stop in St. Cloud during your next visit.

"Awesome Place to Stay"

5
09/11/2017

The hotel was very clean and nice. The hotel staff was very polite and willing to help out with any questions or issues I had. The Green Mill restaraunt had very good service as well. I ordered a pretty large order and it was to me in less than 20 min delivered to my room. The delivery guy was very polite and fast, I only had a hundred dollar bill on me and he had no problem with going back to the restaraunt to get me change. One of the best experiances I've had at a hotel in a long time. Will definitly stay here EVERY time I stay in St. Cloud.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you so very much for your kind review. We sincerely appreciate your feedback and hope to see you again soon.

"Great place!"

5
08/11/2017

Came for a work meeting for the 1st time several years ago. Have been back every year since. Good place. Restaurant attached is good and convenient. Will keep arranging meetings here every year. Nice rooms and remodel a few years back was a nice touch. See you next time!

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you for taking the time to write your review. We are happy to hear your stay went well and we are very appreciative of your business. Our property has so much to offer for both the business and leisure traveler. We are conveniently located right down town and we have easy access to the River's Edge Convention Center. With numerous shopping and restaurants within walking distance The Mississippi River view gives that relaxing feel while away from home. It is truly our hope that all of our guest have a great experience while lodging with us. Hope to see you again soon.

"TRip to ST.Cloud"

5
07/11/2017

Great Experience at Kelli Inn. I was in town to heslp celebrate the 50th anniversary of Atwood Center, where I was Director for 8.5 years---1973-1981. I loved the great room you had for me. I felt like a celebrity.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you so very much for your wonderful review. I am thrilled to see you enjoyed your time with us. We appreciate your feedback and look forward to your next stay. Best regards!

"Gross"

1
06/11/2017

This place was dirty and in disrepair. Disgusting for 160 bucks!! Broken door, damaged window sills, the television did not come close to the amount of stations the said they had, room smelled, a variety of colors on the bathroom shower and floor that was mold or mildew.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you very much for taking time to let us know about your stay. I am so very sorry to see that your accommodations did not meet yours or our standards. We sincerely apologize for this discrepancy and have refunded your room stay already yesterday. Our General Manager reached out to you yesterday and is eager to hear back from you to further follow up. If there is anything in the mean time that we can assist with we are always happy to help. Best regards!

"Nephew's wedding"

4
31/10/2017

Great location...great staff...great place! Very clean and comfortable. Was a little more spendy than what I usually go with especially since there is no breakfast included. However, the Green Mill is right there so it all worked out.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you for your kind review. I am happy to see you enjoyed your time with us this past weekend. We appreciate your feedback and hope to see you again soon.

"Best Western Review"

4
30/10/2017

The hotel and staff were very accommodation and nice. Attended a wedding reception in the hotel and it was very well organized, great food, drinks, and service. The restaurant the morning after was a great thing to have open for bloody mary's and food, but the service and food were poor. For future reference, staff more people in the restaurant after weddings!

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you so very much for your kind words. I am happy to pass along your comments to the Catering Department and also the Green Mill Restaurant for further review. We at the Best Western Plus Kelly Inn sincerely appreciate the opportunity to host you and the other wedding guests during your recent stay. We wish you safe and continued happy travels.

"Lipstick on a pig"

3
30/10/2017

Items left in room from last quest, only middle of floor clean. The bed was super comfortable! The location is good. The Green Mill has good food, poor service (unless you're buying alcohol) very noisy! Dirty noisy hallways.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
We always appreciate our guest letting us know about their time with us. I am very sorry to see that we did not exceed your expectations. It truly is always our hopes that we can be your home away from home during your stay. We thank you for taking time to give us your feedback and will take your comments to heart to improve on the areas we fell short.

"Beds very uncomfortable"

3
27/10/2017

Nice big room with a king bed, sofa sleeper and chair. Room was in need of new bed and sofa, both were very uncomfortable for a business traveler, very noisy A/C and heating unit that need some routine maintenance, toilet continued to run for 5-10 minutes after flushing.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you very much for taking time to let us know about your stay. I am sincerely sorry to see you did not find your accommodations to meet or exceed your expectations. We always encourage our guests to let us know about your concerns during your stay so we can make them better during your time with us. I invite you to give us a call to properly note the guest room so we can make proper modifications for future travelers and their needs as well as your future needs. We wish you safe and continued happy travels.

"Room review"

4
25/10/2017

Hotel was neat and clean. Check in staff friendly and helpful. We had breakfast and food was good, served quickly and waitress was exceptional. We had scenic room overlooking the river, but the wind was really blowing and I could really hear that at different times, but no noise from inside hotel during the night.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
I am thrilled to see you enjoyed your time with us at the Best Western Plus Kelly Inn! We sincerely wish to be our guests home away from home during their time with us.

"Nice eonugh for a work trip, but nothing special"

3
25/10/2017

I stayed here because it is attached to the conference center. The staff is friendly enough, the rooms are small but clean. If you are an individual that likes to take baths, these tubs are not good since the back is straight and uncomfortable. Breakfast is not included and the restaurant has a very limited breakfast menu, but was okay for dinner. It is very close to downtown and with in walking distance to bars and restaurants.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you very much for your review. We appreciate you taking time to let us know about your stay. I am sorry to see we did not exceed your expectations, however, I am happy to see you did enjoy your time with us to some extent. We wish you safe and continued happy travels.

"Dirty, dirty, dirty"

1
18/10/2017

We have only experienced one hotel worse than this one. The room reeked of stale cigarette smoke, even though it has been a no smoking hotel for a long time. Which tells you how old the carpets and/or draperies must be. Only the center of the room had been vacuumed, and there was still trash in the trash cans. There were stains streaking down one of the bed skirts - vomit? Or worse? The desk chair had a similar stain. The bolster pillow was tattered to shreds. With such visible signs of uncleanliness, one wonders about unseen filth. We were there two nights for a conference. When we arrived back at the room on day 2, the carpet still hadn't been vacuumed, the trash had not been emptied, and the beds were haphazardly made. My 8 year old makes beds more carefully. I would not stay here again.

kellyfom, General Manager at Best Western Plus Kelly Inn, responded to this review
I am terribly sorry that you had discrepancies during your stay with us. I can only assure you that is not our norm. I have directed your comments to the appropriate departments for correction and follow up. Again, I sincerely apologize for your experience.

"Fabulous Stay at the Best Western Plus Kelly Inn"

5
18/10/2017

The staff is amazing. The room was beautiful and very spacious. The staff was amazing, they were very friendly. The hotel was totally booked and the parking ramps were all full. They helped find parking across the street and they paid for the parking fee.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you for choosing to stay with us. We are happy your stay went well and look forward to seeing you again soon.

"Convenient to Conference Center"

3
16/10/2017

The hotel is clean, friendly staff, a little dated and worn but certainly an acceptable place to stay. It is very convenient to stay there when attending a conference at Rivers Edge. The bed was comfortable but I wish I'd brought my own pillow. The bathroom is small with not much counter space for toiletries. If attending a conference there again I would definitely stay at the he Kelly Inn.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
It is always our hopes that our guests find their stay with us to be a comfortable and relaxing stay whether with us for business or pleasure. I am happy to see you enjoyed your time with us, and that we can anticipate your return sometime in the future. If there is anything we can do to make your next stay better please feel free to let us know.

"Best Western Kelly Inn Stay"

5
16/10/2017

We really enjoyed our stay. It was convenient as we were attending a conference in the attached River Edge Convention Center. It was walking distance from a lot of restaurants and stores. Friendly Staff. Clean Rooms.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you very much for taking time to let us know about your stay. We sincerely appreciate your feedback and hope to see you again during your next travels through our wonderful city of St. Cloud.

"Beautiful Mississippi River Views"

4
14/10/2017

Very very large hotel with great staff. Some rooms need to be updated but if you specify when you make your reservation they will put you in a remolded room. The Green Mill restaurant attached is very good and lots of restaurants and bars in walking distance of hotel.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
I am thrilled to see you enjoyed your time with us. We wish you safe and continued happy travels.

"Updates needed"

3
12/10/2017

The room I had at this hotel was in serious need of improvements. The pillows were terrible and worn out, bed too. Bathroom was very dated and the ac/heat unit performed badly. Too much competition to have these updates overlooked.

"Decent hotel"

4
10/10/2017

Attended a conference at Rivers Edge. Convenient that the hotel is attached via sky way. Room was decent sized, bathroom was tiny but I've had smaller. Clean, comfortable and quiet for the most part. Asked for room with view of river as I heard that side was quieter. A bulb was burned out in the bathroom, ac/heat was a tad noisy but nothing that couldnt be tolerated. Staff was nice, pleasant and helpful. Restaurant attached to hotel was ok. Service was a bit on the slow side. Unfortunately on Saturday we went there for breakfast only to find the didn't open til 8 am and conference started at 830 am. So took a quick walk a couple of blocks to get bagels. Coffee in hotel lobby was a plus.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you very much for your review! I am happy to see you enjoyed your time with us. It is always our hopes our guests feel comfortable here during their stay and find our talented staff to exceed your expectations. We appreciate your attention to detail as this only makes us better able to serve you and our future guests. We wish you safe and continued happy travels.

"Best in Every Category"

5
10/10/2017

This hotel should be part of Best Western's Premiere group. It is far and away the best hotel we've stayed in. The decor was great. Service was superb. Food at the adjoining Green Mill restaurant was excellent and reasonable.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you for your review and recommendation! We sincerely appreciate our guests letting us know how we are doing and also standing up against our competition. I am happy to pass along your kind words to our entire team and the Green Mill Restaurant.

"View of the Mississippi"

4
09/10/2017

Roomy, clean and convenient. Second time we've stayed here. Attached restaurant and plenty of parking. 125.00 was a little high but Minnesota like to tax the out non-residents at every turn to pay for all those hockey sticks they break.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you for your kind review. I appreciate you allowing us to be your home away from home during your travels. We appreciate your stay and hope to see you again during your next visit through our wonderful city of St. Cloud.

"Not staying there again..."

1
06/10/2017

Tiny room with poor attention to detail as far as cleanliness. Foul odor in the room. Burned out lights. Tiny foyer when door is opened. Can't get a luggage cart in the room. Can't walk in the room with a luggage bag in each hand. The desk in the room was very tiny and was difficult to work at. Not a big deal if you are not their on a business trip.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
I would like to thank you for taking time to let us know about your experience. I am very sorry that you had any issues during your stay. We are very proud to offer our guests 19 various room styles to select from while making reservations. With such a wide variety of guest room options, there is surly something to fit every travelers needs. Guests staying for business or pleasure, one night or extended stay, conference or special event, economically priced to suite experience, we are sure to have something for everyone. I would invite you back to give us another opportunity to show you just what the Best Western Plus Kelly Inn is all about. We wish you safe and continued happy travels and again thank you for your review.

"An Ok Hotel"

3
05/10/2017

It was ok we go here every year for our conferences. The rooms are nice a big for meeting as long as you have enough chairs in them. For some one to spend a couple days here it is comfortable. The restaurant attached has good food if you like variety. They did a great job on our meals for the conference. Only thing I would ask to be different would be no so many muffins. some were slightly dry like they were frozen and rethawed out.

"Our first stay of many more to come."

5
02/10/2017

Our visit was only one night this time but we will be back. A problem in the room was handled quickly by maintenance, and all the staff members we encountered were extremely helpful and friendly. We have already booked our next visit and are looking forward to spending more time there.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
I am thrilled to see we have earned a loyal guest out of your recent stay. We appreciate your kind feedback and look forward to your next stay.

"Convention"

5
02/10/2017

Super friendly staff, great rooms. Every thing was clean-food excellent. Served HOT. There were around 95 of us It looked like a "new" hotel--everything was clean, neat and appearance of decorations was great.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you for taking time to let us know about your stay.

"Must stay here"

5
01/10/2017

I had my wedding ceremony at this location and the staff was very accommodating! The space was so beautiful I didn't even have to decorate! Front desk associates Tom and Morgan were so friendly and helpful!! I had a lot of particular requests and they made it all happen with no questions. I was able to check into my suite early to get ready for my wedding. Very clean and updated! My whole family and I were so pleased!!! Must stay here if you are in town!! Our room overlooked the Mississippi River!

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
I am thrilled to see you enjoyed your time with us and that things went wonderfully. I will be sure to pass along your kind comments to Tom and Morgan at the Front Desk. I am so very proud of our team and again thank you for your kind words.

"Kelly Inn, St. Cloud"

5
28/09/2017

The decor of this hotel is very charming! The staff are great and the rooms are very clean and comfortable...love the River views! I always enjoy my stay at the Kelly Inn; it's nice having a good restaurant adjacent and the lounge is pleasant as well.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
I am thrilled to see you enjoyed your time with us and found your accommodations to exceed your expectations. We sincerely thank you for your kind review and hope to see you again soon.

"MN Business trip 2017"

5
27/09/2017

Great hotel and best value I've found this year traveling the US on business. The restaurant and bar had very good food and service and the location ( we were working a Tradeshow at the Convention Center next door) was perfect. I will definitely stay here again next year.

"Nice spot"

5
27/09/2017

This was a lovely place and our room overlooked the river. It is a convenient location to highways and to the convention center. Liked having a restaurant so close we did not have to drive, hotel is clean and comfortable and staff friendly and helpful. Recommend staying here.

"No Express Checkout"

4
27/09/2017

Everything was OK but I was just wondering why you stopped offering express checkout. There where a lot of people hurrying to get checked out early because of a scheduled meeting at 9:00 AM which caused things to get hectic. Even one of the housekeepers commented on this to me.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you so very much for taking time to write a review. We are proud to say that we still continue to offer our guests the wonderful service of express check out. The hotel offers guests with email addresses on file the convenience of having a zero balance receipt directly emailed to them for ease and access on any of your devices. We also offer those that prefer express check out via door delivery this option as well. It is always our hopes that our guests find their stay as stress free as possible and I would like to extend my sincere apology if you had any discrepancies during your time with us.

"Love this place"

5
26/09/2017

I stay here once a year or so for a conference. There is a convenient access to the convention center. The hotel is clean and elegant. They have great friendly employees and a welcoming environment. I would highly recommend staying there!

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
From all of us here we "Thank You!" I am thrilled to see you enjoyed your time with us and consistently allow us to host you during your conferences year over year. We are proud to offer all of our guests 19 various room styles to choose from...something sure to fit all of our travelers needs. We look forward to having you again next year!

"excellent facilities for business"

5
20/09/2017

First trip to St. Cloud for sales meetings and trade show hosted by my employer. Very nice rooms....clean and quiet. Staff was very helpful and friendly. The meeting rooms and adjoining conference center was an excellent venue for our meetings and show. Highly recommend to anyone, business, personal, or otherwise.

"Nice, Clean and Comfortable"

4
18/09/2017

The rooms were very nice with a great view of the river. We had a conference room for a reception following an Hall of Fame baseball induction which our family and friends used. It was a great room and the front staff was very accommodating.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
I am thrilled to see you enjoyed your time with us and thank you for allowing us the opportunity to host you. We hope to see you again during your next visit through our wonderful city of St. Cloud.

"Late"

3
18/09/2017

They were not ready to check me in on time and were an hour and a half late. Hard to plan a birthday party when they throw off your schedule! Room was awesome, but for $200, it would have been nice to go into it at check-in time.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you for taking time to let us know about your stay. I sincerely apologize that your guest room was not ready for you at the time you anticipated checking in. We take your comments genuinely to heart and have passed this information along to the appropriate departments for review and follow up. We appreciate you allowing us the opportunity to host you during your stay and invite you to come back and experience all that the Best Western PLUS Kelly Inn has to offer. Best regards!

"Education Coordinator"

5
16/09/2017

The staff here has made every work event a breeze. Front desk staff Tom, Colleen, Jenna and Monica accommodated our group and its many moving parts immediately and with a smile. Banquet staff Housekeeping are spot on. Great place for a work event.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
It was an absolute pleasure working with you and the rest of your wonderful group. We sincerely appreciate your kind words and thank you for allowing us the opportunity to serve you. It is always our hopes that our guests feel that the Best Western PLUS Kelly Inn is a home away from home during their travels and we are happy to see you found this to be true as well. We wish you safe and continued happy travels!

"Great Accomadations and Conference site"

4
15/09/2017

The MREA used the BW Kelly Inn for our annual conference and it could not have been better planned and delivered. The staff were kind and accommodating. The room was very spacious, clean, and super comfortable. I would recommend this location to anyone for business or personal stay.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
I am thrilled to see you enjoyed your conference and time with us at the Best Western PLUS Kelly Inn, St. Cloud. We thank you for allowing us the opportunity to host you and the rest of MREA's conference goers. We invite all of you back again and hope to see you all soon again!

"Best Western/Kelly Inn"

4
14/09/2017

Overall very good. Wish they would offer more than a 10% off breakfast in the restaurant, traveling with 4 children and the cost of the room makes having to eat there is not very cost effective. Other than that staff was very nice and rooms were clean .

"Beyond Horrible! Wish I could get a refund and relocate to another hotel now!"

1
13/09/2017

Came here for a meeting that will be at the BW Kelly Inn and they offered our committee a group rate. I have stayed at a few Best Westerns and found most to be a step below a Super Eight but thought I need to give them a try. Arrived in the lobby to that grapefruit chemical smell that the lower quality motels have from using dollar store chemicals to clean. Check in was okay and the front desk was smooth. Went up to third floor in a small and dark elevator - down a dark hallway with a black carpet that felt sticky and like the floor was not level. Hotel doors are of the dark wood type and old. Door sticks and have to make sure to keep it locked. Room is not what I would call a standard of clean that would be acceptable to even a Motel Six customer. There is flecks of what looks like Coke smattered on the walls and the room and bathroom doors and frame. Furniture is outdated. Beds are old and not comfortable. Pillows have a body odor smell. An odd fact of this hotel - the rate for 2 people is HIGHER than for 1 person. So if you are a couple - you will pay $15 more per night for the room - why I have no idea. I have never had this happen to me and I travel a lot and I am no spring chicken! If you are staying in the downtown St. Cloud area - there are several choice within a block or two of this hotel. This place needs to CLOSE down! It should honestly be condemned. At $110 a night - your money is better spent elsewhere.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
I am genuinely sorry to see that you did not find our hotel or accommodations to meet your expectations. It appears that you already had preconceived notions of what our hotel may offer and I feel these notions have given you a negative thought before you even arrived. We are proud to offer our guests a great product, one that many of our customers enjoy and find desirable. We are also proud to offer our wonderful conferences and attendees competitive rates. It is my understanding that your State event has contracted the government per Diem rate which entitles one adults to the $91+tx rate and two adults at the $101+tx rate. I am glad you were able to take advantage of these amazing discounts and am also happy to pass along the knowledge of why there may have been a fluctuation in rate. We appreciate all of our guests reviews and comments and sincerely take them to heart. It appears we will not be seeing you in future stays, however truly wish you safe and continued happy travels. Best regards, Hotel Management

"Great Stay"

5
11/09/2017

It was a clean and quiet stay. The check in was easy. The rooms where clean and the pool area was really nice. We liked that the restaurant attached was not to pricey and had a lot of different options.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you so very much for a great review. We appreciate all of our guests feedback and sincerely appreciate you taking time to let us know about your stay.

"Peaceful stay"

5
10/09/2017

The staff was very friendly and helpful. Room was clean. Bed was comfortable. The hotel was easy to find and pet friendly. The river ran by the property so it was a nice view. Plenty of room outside to walk the dog.

"Comfortable place to stay"

4
07/09/2017

This hotel is connected to the convention center in downtown Saint Cloud. It does not serve breakfast, but there is a restaurant next door. There are several restaurants within walking distance of the hotel. The room we had was exceptionally large with two comfortable chairs and ottomans, but the bathroom was very tiny. The property could make the room more comfortable if they general space was smaller and the bathroom larger. We realized after we left that we had left behind a small cooler in the room refrigerator. I called and asked them to look for it so it could be returned to us. The houskeeping manager called the next morning to tell us they had found it and said they would ship it to us. They quickly shipped it and we received it only two days later. Their service was exceptional.

"Clean, comfortable, honest"

5
28/08/2017

I stayed 1 night in this hotel and will definately return. The place is clean, convenient, comfortable and the staff is outstanding. I left my phone & computer chargers behind, and the housekeeping staff assisted me in recovering them the next day.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thrilled!! I am absolute thrilled that we were able to be a home away from home for you during your recent stay. I am also pleased to see that we exceeded your expectations regarding service. I am happy to pass along your wonderful comments to our team. We invite you back again soon for another stay with us and as always wish you safe and happy travels.

"Recommend to anyone"

5
28/08/2017

Stayed at this Best Western for 5 days and extremely happy with all aspects of the hotel. Very clean, quiet and offered all amenities including a nice restaurant. Tto top it off, a beautiful setting on the Mississippi River.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
I am thrilled to see you enjoyed your time with us. We appreciate you allowing us to be your stop along the way. I am happy to pass along your wonderful comments to the rest of the team and we invite you back again soon for another visit.

"Always pleasant stay"

5
27/08/2017

A very top three star property which always exceeds the expectations with layout, accommodations, staff, and comfort. Pool and hot tub area are always clean, things are well laid out and staff always has a smile. There is no breakfast included, but Green Mill is attached for comfort. Only issue this trip was the thin walls and the over-aggressive couple next door. Will be back as always

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
I am thrilled to see you enjoyed your time with us! We sincerely appreciate you taking a moment to share your comments with us. We hope to see you again soon and wish you continued happy travels.

"St. Cloud Stay"

4
25/08/2017

Nice place to stay at. In St. Cloud business. We stayed in this particular location because of it's convenient location. There are several very acceptable restaurants, that are quite close and the hotels location is convenient to where we had to go. For my next stay in this area,I will likely choose this hotel again

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you for your wonderful review! We wish you safe and happy travels.

"A Great Stay"

5
23/08/2017

The location of this hotel is fantastic as it is right down town. It was very clean and the staff was pleasant. A free room upgrade provided a beautiful view out the window and a bigger bed. I would definitely recommend staying at this hotel!

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you so very much for your kind review! I am happy to see we exceeded your expectations and look forward to having you with us again.

"Great local hotel, friendly people, great restaurants and bars available throughout the community"

5
23/08/2017

This is a great hotel to stay at for a vacation. We stay here once a year and go to the races in Brainerd. We always have a clean room, and helpful, friendly staff. We love having the pool/hot tub available. The restaurant and lounge are also very nice. Excellent staff and food options. Also, there are several restaurant and bars that are close that are excellent as well. The Pickled Loon, the White Horse, and there are many others. I highly recommend staying at this Best Western, you can't go wrong here.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you so very much for your kind review. I am thrilled to see that you enjoyed your time with us during your recent visit. We sincerely thank you for being a loyal Best Western PLUS Kelly Inn guest and look forward to seeing you again soon.

"Pleasant stay"

4
23/08/2017

Here for conference, so hotel is packed and service still great. Rooms are very nice- faced the river. Never had to leave the hotel during 3 day stay- they offer anything you could need. Attached Green Mill and Bar- good food and friendly staff. Having conference center attached is a plus for bad weather or if you have run back to your room. Nice pool area and great walking are by the river.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
I am absolutely thrilled to see you truly enjoyed your time with us. We are proud to be our guests home away from home during their stays. We thank you for being a guest of ours and hope to see you again soon.

"class reunion"

5
23/08/2017

Staff was friendly & attentive. Room was excellent, Food at catered event was outstanding - called for seconds ! Breakfast at the Red Mill was an unexpected pleasure. ( who knew the Red Mill served breakfast ?)

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you so very much for your kind review. I am happy to pass along your kind words to all departments.

"Bw kelly inn stay"

5
21/08/2017

they went out of their way to make the stay perfect. the staff was more than helpful. the beads were awesome. it was a perfect stay... did't use the pool and there is on continental breakfast but the coffee was awesome...

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Fantastic! I am always happy to see that we exceeded your expectations. We hope to see you again soon!

"Quiet, spacious room"

4
16/08/2017

We've stayed at this hotel several times for business meetings. Since we've been a diamond or diamond select member, we often times will be upgraded to a suite. The last visit we had a spacious king room. The location was nice, as it was quiet. The room was clean. A few times in the past, our location wasn't as nice. It is convenient to have the Green Mill Restaurant connected to the hotel. If you get in late and want a quick bite to eat. We've only had pizza. So, I'm not sure about the quality/taste of the food there. But, it is convenient. This location is convenient for downtown St. Cloud. I haven't tried any breakfast spots downtown. I usually drive to the mall area for meals. They have a parking garage and parking in back. It's actually pretty easy to get to the parking. There is no additional charge for parking. More of basic rooms, but definitely nice enough. And, we've had a microwave and refrigerator in our rooms.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you so very much for such a thorough review. We sincerely appreciate each and every one of our guests and their comments. We always strive to ensure our guests feel that the Best Western PLUS Kelly Inn is a home away from home during their time with us. We appreciate you being a Best Western Diamond member as well and look forward to continuing to serve you during your time in the St. Cloud area.

"Perfect experience"

5
13/08/2017

I was on a motorcycle trip and stayed one night at this property. When I pulled up, I was removing my leathers and one of the staff walked out to greet me with a BWRider.com towel for wiping down my bike and welcomed me with a nice smile. All the staff I encountered were very pleasant and knoweledgeable with good recommendations of what to see while in town. The interior decor was wonderful and I spend a good hour just looking at all the decorations. I was told that one of the managers hand-picked most of the decorations from local stores. My room was wonderful with a beautiful view of the Mississippi River. The bed was comfortable and I slept like a baby waking up refreshed. I will definitely stay here every time I'm in the area. 10 Stars!

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
From all of us we are THRILLED to see you truly enjoyed your stay with us and that we have earned your loyalty. It is always our hopes that our guests truly feel welcomed each and every time on their travels and that they can also find the Best Western PLUS Kelly Inn to be their home away from home. We look forward to your next visit though our wonderful city of St. Cloud and also hope you get much use out of our handy BWRider towel!

"Probably the best option"

4
07/08/2017

The hotel itself is nice. It has recently been updated and is clean. The major negative for this hotel is the pool setup. There was a wedding at the hotel the night we stayed and it made for some awkward encounters. The reception was being held is directly across the hall from the pool. I did not like the wedding guests to see me in my swim suit! Also, the cocktail hour was held poolside. The pool was closed during that time. I do not think that all of the guests should be banned from the pool so a reception could be held there. I paid for my room and that should include pool use. Bottom line: If you are bringing the kids, make sure the pool is actually open.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you for taking time to let us know about your stay. I appreciate your feedback. We are happy to say that our pool is open even during receptions or events being held at poolside. We are happy to be able to accommodate all of our guests staying and also attending events at the same time. We encourage our guests to ask questions if they are unsure of our facility and we would have been very happy to inform you that the pool was still open even during and event. We appreciate your comments and hope you have a wonderful day.

"Room"

5
06/08/2017

This hotel is so big, finding room was a little difficult. It was close to restaurant and parking. We were traveling and they were ready for us. Traveling was not close to interstate but it was on the street down from the interstate. Size of room was big enough for four adults.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you so very much for your review of the Best Western PLUS Kelly Inn. We appreciate your feedback and letting us know about your stay. We wish you safe and continued happy travels.

"Great trip."

5
04/08/2017

Great place to stay for hockey tournament. Great view if the river nice river walkway. It was nice to be so close the hockey rink. We ate at the Green Mill the food was ok I wish the would have had some kind of entertainment

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you for choosing to stay with us. We always enjoy being the host hotel for so many of the sporting events and tournaments in the local area. We hope to see you again soon. Safe travels.

"Excellent Hotel - You've made us guests for life."

5
31/07/2017

This was our 6th trip to St. Cloud and after staying at the Kelly Inn during our last trip, we were planning on staying again. Sadly, a third party website listed the Kelly Inn as sold out. We booked elsewhere andhoped for the best. Our alternative motel was simply uninhabitable - we left after one night, knowing we knew we would not recieve a refund. We arrived at the Kelly Inn late on Saturday night, hat in our hand, with little more hope than we could possibly find a broom closet to stay in. Enter Brooke, our front desk angel. After hearing our sad tale she said "Let me find something for you." She put us into an absolutely amazing room - saving our weekend. As we checked out, I went to the front desk in hopes of thanking Brooke. Instead, we met Morgan who also could not have been more friendly, charming and helpful. When I mentioned to him our story and how happy we were to stay at the hotel he looked surprised and said "I heard about you last night. So glad you had a wonderful night. Next time, don't trust that website - call us at the front desk!" Again - You have earned guests for life.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
I would like to thank you so very much for allowing us the opportunity to host you during your recent stay! We appreciate your feedback and your recognition of some of our fine Front Desk Team. I am absolutely proud to work side by side some of the BEST hospitality providers in the industry and will be sure to pass along your praise and accolades. Best regards, Monica and Team

"Nice stay but bathroom was dirty"

3
31/07/2017

Stayed here before a day was great. This time our room wasn't the cleanest. The toilet had dripping like stool on the seat. Had to call to get it cleaned which they did but didn't offer any gratitude. Smell in room was a little dingy. We had a small room also. Everything else was fine.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you for taking time to let us know about your stay. I am genuinely sorry to hear and see that you had any discrepancies while visiting us. It is truly our goal to exceed each and every guests expectations and sincerely take your feedback to heart. If there is anything I can be of assistance with regarding your stay, or you would like to chat about your time with us, I am always more than happy to lend an attentive ear.

"Check the room before signing in..."

2
31/07/2017

When we checked in (excellent front desk service, thank you Hope!) we were told the room was a bit small, but this was REAL small and TOO small for the price charged. There was no continental breakfast - but the hotel is connected to a Green Mill and you could get a $10+ breakfast. The shower valve did not control the temperature, normally NOT a big problem, but the hot water temperature was well above the usual "hot" and might be described as scalding! When we attempted to book on the phone at Best Western's "Reservation Center" we were told the rooms were normally $190, but because we were there for a wedding, they would be $160, when we balked, we were told that it would be $130. We accepted and after giving all our credit card information, the individual said "Okay, that will be for one night and a total of $160 and we will charge your card today (a week before the reservation!)" We protested saying that NO hotel charges the card BEFORE the night of the reservation and that he had quoted $130. He tried (unsuccessfully) to convince us that 'all hotels charge the card immediately' and the additional $'s was "taxes". We told him to cancel. He did. I made the reservation online and paid just north of $140.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you so very much for taking time to let us know about your stay with us. I truly am sorry that you encountered any issues not only during your the making of your reservation but also during your stay. It does appear that you initially tried to make reservations through a third party and unfortunately did not receive the hotel initiated discount rate for the wedding guests. We always encourage individuals to contact our hotel direct for the best rates available to ensure that our knowledgeable staff are fitting your needs with the specific room type needed as well. We again are sorry that you did not feel like we exceeded your expectations and would invite you back to truly experience exactly what the Best Western PLUS Kelly Inn is all about. If there is anything I may be of further assistance with please feel free to give me a call or email. Best regards! Monica

"Best Hotel in St. Cloud"

5
31/07/2017

We've stayed at 6 properites in St. Cloud, and the Kelly Inn is without question our favorite - and the one we will continue to return to. Great staff, really exceptional rooms, and the location is tough to beat. It's simple, this is where we WANT to stay in St. Cloud, period.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
We are THRILLED to have earned your loyalty and we continue to be happy to host you during your stays with us in the St. Cloud area. It is always our hopes to provide our guests a great home away from home and to show each of our visitors exactly what hospitality is all about. We appreciate you taking time to let us know about your stay(s) with us and truly look forward to having you with us again soon.

"Kelly Inn"

5
25/07/2017

Great place, great locale. Conveniently located to many area treasures, playhouse, brewery, numerous shopping and eating establishments. VERY clean and friendly, helpful staff. Would highly recommend to anyone looking for a conference or family stay.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you so very much for your kind review. We are pleased to see that you enjoyed our stay with us and hope to have earned your loyalty for future stays. We appreciate you taking time to let us know how your stay went and hope to see you again during your future travels to St. Cloud and the Best Western PLUS Kelly Inn.

"Highly recommend!!"

5
24/07/2017

Hotel room was amazing - including the view of the river. Staff there was very kind and professional - and didn't get annoyed with my questions :) The Green Mill is attached and provided the best food & service I maybe ever had. LOVED this hotel, and will go back whenever I'm in the St. Cloud area. Free parking was a nice surprise as well.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
FANTASTIC!!! I am thrilled to hear you had an amazing stay with us and found your accommodations and the restaurant to exceed your expectations. We are always happy to hear from our guests and to know just what we are doing right and even wrong. I am excited to see that everything went off without a hitch during your stay with us and that we can anticipate you returning to our wonderful hotel and the city of St. Cloud. We wish you continued safe and happy travels. Best regards, Your friends from the Best Western PLUS Kelly Inn, St. Cloud.

"Great hotel with outstanding service"

5
21/07/2017

My wife and I stayed here and let me tell you how much we enjoyed it. The hotel is very welcoming. It is a large but open hotel. Bright lobby with great parking. We had a wonderful room overlooking the Mississippi very relaxing. The bed was very comfortable as was the room. I found the staff to be very friendly and knowledgable about what to see and do in the area. The Hotel has the Green Mill attached for a restaurant which was very handy as we were tired after our trip. No driving just walked down the hall and it was Margarita time! We will be coming back to the Kelly Inn. Thank you to Liz and her team for making our stay so enjoyable. We look forward to our return. I can say that I would definitely recommend staying here!

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you for this kind review. We love to hear how we are doing and the experiences our guests are having while they stay with us. Looks like your stay was above and beyond and we are happy to be a part of that. We look forward to seeing you again soon. Safe travels

"Great Experience"

4
20/07/2017

Great hotel, is always clean and friendly when I stay. Also appreciate that it is pet friendly. The lobby did smell a little musty during my stay but it was very humid outside also. I would definitely stay here again and appreciate them hosting our conference. The catered lunch was ok, wish it was actually done by green mill. They also provided muffins & beverages in the rooms during conference which were much appreciated.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you for choosing to stay with us. We are happy to hear your stay went well and we look forward to seeing you again soon. Safe travels

"Lovely"

5
17/07/2017

We had a very good stay at the best Western . The beds were comfortable in the room was quiet. The people were very helpful and the breakfast was great. Pick out working behind the front desk that tonight was especially helpful with directions and information as we needed.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you so very much for your wonderful review! I am thrilled to see that you enjoyed your stay with us and found our associates to be kind and helpful. We hope to see you again during your next visit through St. Cloud.

"Great Stay"

5
14/07/2017

Clean rooms at a decent rate, helpful and friendly staff, nice amenities (pool, exercise room) and connnected to a nice restaurant. I was there to attend a class and the meeting room was comfortable and plenty of good service from the hotel.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you for taking the time to write this review. We are happy to hear you enjoyed your stay with us and I will pass along all of the positive feedback to our employees. Hope to see you again soon. Safe travels

"Best hotel in St Cloud MN; great customer service; bed so comfortable and cleanliness AAA+++++"

5
12/07/2017

Best hotel in St Cloud MN; great customer service; bed so comfortable and cleanliness AAA+++++ I really enjoyed staying at this hotel. Room very clean; bed was so comfortable. Fantastic experience at this hotel; great location.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you so very much for your wonderful review! I am always so happy to see that our guests enjoyed their stay with us and found your experience to exceed your expectation. I am also happy to pass along your kind works to our team. We invite you back again if ever in the St. Cloud area and hope that you have safe and continued happy travels.

"My family loves this hotel!"

5
09/07/2017

My family and I stay at the Kelly Inn frequently on visits to see my brother, who lives in St. Cloud. Over the past few years, we have stayed at virtually every hotel at or below this price range in town, and this is our absolute favorite! We now always stay at the Kelly Inn. It is fantastic and not too pricey, and as pet owners it is wonderful to find such a nice place that allows dogs AND does not have a pet fee! The whole hotel is very clean, the rooms smell fresh, the beds are awesome, it's quiet, the staff is great... Have never had a bad experience with anything. The pool area is very nice and the attached Green Mill Restaurant has delicious food and great hours and service. For the price, I don't think there is anything better in St. Cloud!

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
I am absolutely thrilled to see we have exceeded your expectations on your stays in the St. Cloud area and that you have chosen the Best Western PLUS Kelly Inn to be your home away from home. We are excited to see our return guests and as always thank you for your continued patronage. We wish you safe and continued happy travels and look forward to you staying with us again in the near future.

"Very nice hotel"

4
01/07/2017

Very clean rooms, friendly & efficient employees, loved the pool & whirlpool. The Restaurant food & service was great! We had 3 rooms poolside next to each other and another across the hall so it was great having our whole group together!

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you so very much for your wonderful review. I appreciate you taking time to let us know about your stay and am happy to see that it went off without a hitch.

"Excellent"

5
28/06/2017

Excellent facility. Clean and friendly staff. The overall appearance of the room was great. Bed very comfortable. Having the Green Mill attached was beneficial. Enjoyed my time there. The parking was a little confusing until I inquired. Overall a great experience and I would highly suggest staying here if you are in the area.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you so very much for your wonderful review. We are always happy to be a home away from home for our guests during their travels through St. Cloud. We are proud to be located along the banks of the Mighty Mississippi River in the heart of Downtown St. Cloud. We are conveniently located within walking distance to many fine shops, restaurants, walking/biking trails and much more. Safe travels

"A good find"

4
28/06/2017

Picked this hotel for an overnight in St. Cloud based on its reviews here. It was as I expected... clean, comfortable, conveniently located. A couple of things I discovered after was that it is right on the Mississippi River and there is a lovely trail with signs about the history of St. Cloud, which we enjoyed meandering along after supper at the hotel's restaurant which had a lovely patio area and gluten free food options. I would stay here again.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you for choosing to stay with us. We are proud to have a beautiful location along the Mississippi River with several dinning and shopping options downtown. We look forward to seeing you again soon . Safe travels

"Best Western"

5
27/06/2017

Rooms were clean and beds were awesome. Our family enjoyed their rooms as well and used the swimming pool. The swimming area was large enough for our family to gather and visit. Over-all our stay was super and we would stay again.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you for your feedback! Sharing your experience with us helps us see how we are doing in the marketplace and the expectations of our guests. Safe travels

"Best in St Cloud"

4
27/06/2017

All things in one place convention to weekend hotel Pool ,Green Mill restaurant attached Travel 3-4 times per year on the river adequate parking ask for a river view. Can be a long walk from one end to convention Center

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you for choosing to stay with us. We are happy your stay went well and we look forward to seeing you again soon. Safe travels

"Alisha's Wedding"

5
27/06/2017

I stayed at this hotel for my niece's wedding. I would not hesitate to recommend to anyone to stay here. Everything was very nice and clean and the staff was very helpful. My son very much enjoyed hanging out at the pool when time permitted.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you for staying with us. Our goal is always to see a satisfied guest. Hope to see you again in the near future.

"No free breakfast but no big deal"

5
22/06/2017

I've read a lot of comments for this hotel prior to booking and with all it has to offer why is no breakfast such a big deal. I feel like I saved 20 bucks staying here versus another place down the road so it more than made up for paying for a better than average breakfast at the Green Mill. Personally I would rather eat breakfast from a restaurant than one prepared by folks that don't have a culinary back ground anyway. Nice work Kelly Inn from check in to check out you exceed my expectations. Much appreciated.

"Excellent but poor internet and sketchy parking area"

4
22/06/2017

Great helpfull staff, clean, great view of the Mississippi River, but poor internet connection. Parking area is under the building and close to a homeless camp under a bridge. Great in every way except these two ways. I did my internet work in the lobby and did not go to my car at night.

"Eagles state convention "

4
18/06/2017

Great staff, room was very nice, pool area was great too except for the construction zone on 6th floor...Right outside my door was a shop vac and celing debris from a remodel but was all cleaned up by that evening...

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you for allowing us the opportunity to host you during your recent stay. We appreciate you taking time to let us know about your visit and hope to be your home away from home during your next visit to our wonderful city of St. Cloud.

"Loved it"

5
13/06/2017

The staff was extremely helpful and friendly - especially loved that the staff called to make sure we didn't need any help finding the place. The décor was gorgeous and the hotel was kept very clean and tidy inside and out. The hostess in the restaurant was very friendly and it made our wait go by quickly. I would highly recommend this place and plan on staying there next time I come through the area..

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
WONDERFUL! I am happy to see that we have earned a loyal guest in you and are happy to have you back during your next visit through our wonderful city of St. Cloud. We enjoy seeing how our guests enjoyed their stay and are happy to pass along the kind review to the rest of our team. We wish you safe and continued happy travels.

"Horrible experience"

1
12/06/2017

I also emailed customer service twice since our night. Have not heard back. Under an Amanda Barton or [email protected] I want a full refund ASAP. AC did not work, room made me sweat multiple times, loud kids screaming all night...

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you for taking time to tell us about your stay. I see our General Manager was able to speak to you directly regarding your stay and it appears your concerns were rectified accordingly. If there is anything else we can assist you with please feel free to let us know. Best regards

"OK place to stay"

3
12/06/2017

Only had to stay for one night. The check out girl was not very pleasant, but the check in girl was great. The bed was VERY comfortable. The room had a musty smell upon arrival, but after running the fan for a little bit, the smell went away quickly.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you so very much for taking time to let us know about your recent stay. I am terribly sorry that you had any discrepancy with our Front Desk Associate and also the musty smell upon your arrival. We definitely take your concerns to heart and always look to improve upon your comments and review. I am happy to chat with our entire Front Desk crew regarding you review to ensure that the experience you had does not happen to you or any other guest in the future. We do appreciate you allowing us to be your home away from home and hope to see you again during your next visit to St. Cloud.

"Always a great stay at the Kelly Inn in St. Cloud!"

5
12/06/2017

Our family loves to stay at the Best Western Plus Kelly Inn on the Mississippi River in downtown St. Cloud. We have stayed there many times and always have a great experience. The restaurant is wonderful, the rooms are perfect and we appreciate that it is such a nice hotel that is pet friendly. We travel a lot and this is our very favorite hotel.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
I am THRILLED to see that you enjoyed your stay with us to the fullest. We always appreciate hearing from our guests and seeing the wonderful comments they pass along. Thank you from all of us here for allowing us the continued opportunity to host you during your stays in St. Cloud.

"Spring 2017"

5
09/06/2017

Stayed at a lot of good hotels on a month long trip, but this one was the best! The staff was exceptional and extremely accommodating. I would highly recommend this hotel if you are in the St. Cloud area. The location is central to the area and yet a quiet setting by the river.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you so very much for your wonderful review. I am thrilled that we could be a stop along your month long travels and I am also excited to see that you truly enjoyed your stay with us. It is always our hopes that we at the Best Western PLUS Kelly Inn can be your home away from home. If ever passing through the St. Cloud area again we invite you back to visit us again. We wish you safe and continued happy travels.

"Excellent night's rest!"

5
05/06/2017

The room was very clean. We were on the river side, so very quiet. Our king size bed was very comfortable, would like to have one like this at home! The staff was very friendly & helpful. Would definitely recommend this hotel if you're staying in the St Cloud area!

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you for taking time to let us know about your stay. We appreciate you allowing us the opportunity to host your during your recent stay. I see you enjoyed our beds and am happy to pass along the information to you should you actually want the same amazing night sleep as you experienced here. Feel free to give us a call and I can further discuss with you your stay and also happily pass along our bed information so you can enjoy all of the comforts of our home in your home. Best regards!

"Great stay!"

5
01/06/2017

Very clean motel, comfortable beds, great service. We were a late arrival and were very pleased. We got a good nights sleep and was quiet. Well go back for sure. This was a business trip but had family with. We had a room at end of hallway. We did not visit the attached restaurant.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you for choosing to stay with us. We are happy to hear your stay went well and you found our accommodations were above and beyond. We hope to see you again soon. Safe travels

"Clean, Comfy & Convenient "

4
30/05/2017

For me, a hotel doesn't need to be fancy, I want it to be clean and quiet... this hotel checked all of those boxes and more. I loved the location by the river and the convention center, super-convenient with an entrance through the hotel. I'd definitely stay again!

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you for taking the time to give us this review . Our goal is to always give the best service and accommodations to all of our guests while they are away from home . We hope to see you again soon. Safe travels

"Consistently Excellent Monthly Stays, 5 Years"

5
27/05/2017

This is the gem of central MN. Have said it before and continue to emphasis how consistent this hotel is. Staff easily adjust as needed as changes occur and are proficient and professional. The hotel is always maintained to a very high degree. There are upgrades being made. The beds, towels, TVs, exceed expectations. The occupancy is so high, reservations are highly recommended. The location is walking distance to the downtown dining and bars.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you for such kind words. We are always happy to hear our guests have enjoyed their time with us. We look forward to seeing you again soon. Safe travels

"MN conf"

5
26/05/2017

One of the best experiences I have had at a hotel. I will definitely return. Staff were so accommodating and friendly. All needs were met with professionalism. The restaurant associated with this property offeres a fine menu including vegetarian plates with taste.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thrilled to hear you had a great experience with us. I will pass along all the kind words to the staff. Hope to see you again soon. Safe travels

"Good Service"

4
22/05/2017

My wife was at the convention center, so I didn't spend much time at the hotel. Liked that they had vending machines that took credit cards. Bed was fine and shower was better than most hotels. Very clean and no odors. Just slightly out-of-date decor. Lobby was modern, however.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you for choosing to stay with us. We are happy you enjoyed your stay and look forward seeing you again soon. Safe travels

"Pleasant"

5
20/05/2017

We attended a wedding reception. The food was great and the room was excellent. Our stay was really good. The reception was great and the check in by Tom was really good. When we checked out Tom was on duty again and very pleasant. The check out staff of three were just like having a fun time. This is about the tenth time I have stayed here and they have all been great. The parking was close to an elevator too.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
I am thrilled that you enjoyed your your stay with us and that you had a wonderful interaction with our amazing Assistant Front Office Manager. Tom is exceptional at his job and I am happy to pass along the wonderful comments to him. we appreciate you taking time to let us know about your stay and we wish you and your family a huge congratulations!

"Feels like home"

5
19/05/2017

This was my first time at this hotel and I was very happy with things overall and would recommend staying here while you are in St Cloud. I found that the staff were friendly and the rooms were super clean. I called down to the front desk to ask for directions and they were more than helpful!

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you for choosing to stay with us. We are glad to hear you enjoyed your stay and we look forward to seeing you again soon. Safe travels

"In need of some updating"

3
17/05/2017

The Best Western Plus Kelly Inn is very conveniently located attached to the Convention Center. I felt that it is time for some updates both in the rooms and in the public areas. The parking is great and the attached restaurant is convenient. Breakfast is NOT included in the room prices.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you for taking time to let us know about your experience. We appreciate you comments and feedback.

"A little break"

4
14/05/2017

The hotel was cool. I saw one of the Harlem Globe trotters. This was great. That Marty at Green Mill was Rude. I have ordered from the Green Mill before even when not at the hotel and she acted short and rude even when I was polite, so not sure about the exerperience.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you for taking time to let us know about your stay. I am happy to see that you enjoyed your time with us. I do apologize that you had any discrepancies with the restaurant during your visit. Please rest assured that I have passed your comments along to the appropriate management regarding your concerns. We do hope to see you again for future visits if strolling through our wonderful city of St. Cloud.

"Excellent"

5
13/05/2017

Kelly Inn was one of the best Best Westerns stays on our road trip. Rooms and Bed were clean an up to date. The layout of Kelly Inn rooms, lobby, elevators, and parking were a little confusing at first. Little disappointed that there was no complementary breakfast.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thrilled! I am so excited to see that you enjoyed your time with us and that you found your accommodations to exceed your expectations. I am happy to see your road trip is going well and we invite you back again for a future stay and will be happy to accommodate your wishes again.

"Excellent hotel"

5
12/05/2017

We love coming and staying here. It is always very clean, the staff is always super friendly and helpful. The river runs behind the hotel and it is beautiful walk along or simply just look at. The pool area is perfect for the kids and the hot tub is always hot for us older kids! :)

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you for your wonderful review. I am thrilled to see you enjoyed our team during your visit through our wonderful city of St. Cloud. We appreciate you taking time to let us know about your stay and hope to see you again during your next travels.

"Restaurant"

4
12/05/2017

The hotel and conference facilities was fine and the housekeeping staff was extraordinary - but don't waste your time eating at the restaurant. The food is less than mediocre and the service is deplorable.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you for taking time to let us know about your experience. I am happy to pass along your wonderful comments to our Housekeeping Department-they will truly enjoy the mention. I would like to apologize for the Green Mill Restaurant and the service you encountered. I will be passing along your comments to the appropriate management for further review. We do invite you back to the Best Western PLUS Kelly Inn to provide you with another amazing hotel stay!

"Great conference place to stay!"

5
06/05/2017

I stayed at the Best Western Kelly Inn in St Cloud for a conference. Great experience and close to the conference and restaurant which required no travel to search for parking. I would definitely recommend to others who may be hosting a business or educational conference for your attendees. Out of town attendees could definitely appreciate hassle free aspect. I know I did! Definitely would stay here again.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you for your kind review and your wonderful feedback. We appreciate our guests and the time they take to let us know how their stay went. We wish you safe and continued happy travels.

"relaxing and comfortable"

5
05/05/2017

I got a quiet room at the end of the hallway, so I was not disturbed by hallway noise. The room was comfortable and clean. Jon, my housekeeper, left a note on the notepad welcoming me, and I truly felt welcome. The hotel location is near many good restaurants and attractive stores. The on-site restaurant, the Green Mill, serves three tasty meals every day, and its bar is open late. This is my second visit here, and I've been pleased with every aspect of my stay.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thrilled! I am thrilled to see that you enjoyed your stay and that the extra touch by our talented housekeeper Jon made the added difference. We are proud to work side by side some of the finest team members in the business and I am happy to pass along your comments to all of the appropriate people, especially Jon. Best regards!

"Always Taken Care of at The Kelly Inn"

5
05/05/2017

Spent the last 6 weeks staying at the Kelly Inn in St. Cloud and over the last 7 years have spent numerous nights there. The customer service at the Kelly Inn has always been second to none. Ron at the front desk on my recent stay has gone above and beyond to make sure my stay was stress free and I had everything I needed. I need to give a shout out to Brook and Monica also. Thank you so much for every thing.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
It truly is a pleasure serving you during your stays with us at the Best Western PLUS Kelly Inn. We appreciate you allowing us to be your home away from home during your visits in the St. Cloud area. If there is anything that we can do for you in the future please do not hesitate to let us know. We will see you the next time and look forward to it as well.

"Kelly Inn Stay"

5
04/05/2017

I have stayed at Best Western Hotels in the past and have noting but wonderful stays. The Hotel Staff have been great to work with. Locations have been easy to get to and the views while staying there have been great. They have been close to main roads, shopping, entertainment, and meeting places

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you for such a great review. We hope to see you again during your future travels through our wonderful city of St. Cloud.

"Wonderful room."

5
04/05/2017

I was given a king size room with a conference table, couch, wet bar and huge bathroom. The bed was very comfortable and loved the amount of space in my room. The location of this hotel puts you in walking distance to several great restaurants and bars.

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
Thank you so very much for taking time to let us know how your stay went. I am thrilled that you found your accommodations to exceed your expectations. We are very proud to offer our guests an exceptional product and I am glad you were able to take advantage of that.

"Comfortable Place to stay"

4
04/05/2017

The hotel is very convenient when you attend an event at the attached conference center. It is also great if you want to have the downtown bar area close to you. The room are nice. The only downside is the hotel is rather confusing to navigate. Overall, I would recommend the hotel.

"Nice but needs room remodeling "

3
04/05/2017

The staff was great and it is convenient for a conference. The room was comfortable bed good and nice work space. The bathrooms really need a remodel. They are clean and usable but clearly a 60s feel. The property goes have a gift shop but they have lots of vending. An odd approach but works.

"Very nice"

4
02/05/2017

Great night stay. Wasn't there very long but we slept very well. What is close to many attractions. We went to Greenville late at night the service was OK but we had a fun night. We would stay again if I came to St. Cloud

KELLYINN24113, Front Office Manager at Best Western Plus Kelly Inn, responded to this review
I am thrilled to see that you enjoyed your stay with us and that we can anticipate you coming back for a visit. If there is anything we can do for you in the future feel free to give us a call. We wish you safe and happy travels.

"Best Western St. Cloud"

3
27/04/2017

Nice friendly staff, Green Mill restaurant good. Room okay, bathroom could be updated. I would prefer tall toilet then the little itty bitty one. Nice to have parking lot - tight parking spaces. Easy walk to restaurants and bars - all it all good stay.

"Great Hotel --CHECK YOUR BILL FOR OVERCHARGING"

4
25/04/2017

This a place where wonderful people work. They make your stay great! But when you get the bill do not trust it. I had at least an extra $100 charged to me. DO NOT LEAVE WITHOUT CHECKING YOUR BILL!!! Someone here believes they can scam you.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for taking time to tell us about your stay. I am sorry that you feel you were taken advantage of in any regards before, during or after your stay. After having responded to your numerous emails regarding your stay it would be my expectation that we went above and beyond in rectifying any discrepancies you may have had. Our skilled Front Desk Associates, after completion of your reservations, review all details of your reservation so our guests are with full understanding of the expectations of the guest and billing at the time of check in. I do take personally and offensively your insinuation that we are trying to scam our guests as we at the Best Western PLUS Kelly Inn hold ourselves and all of our team members to a high level of service and accountability. I would like to note, you were not over charged for your reservation, however, because we believe in a high level of customer service, we did already credit your account based on your "believed" rate, not the one that was properly quoted to you during the reservation process. It is unfortunate that we can not meet or exceed your expectations, however, we do continue to wish you safe and happy travels in the future.

"Great staff and nice rooms"

4
09/04/2017

Great staff with friendly service. Rooms are very nice. Parking is odd and be prepared for some walking. If you an early morning riser, plan for a walk to Perkins for you morning meal. Nice view of the Mississippi River and St. Cloud has some great night life with unique historic bars and dining.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for a wonderful review. We appreciate you letting us know how your stay went.

"Nice hotel"

4
09/04/2017

The hotel was fine. The room seemed a little on the old side, as in it could use some renovating, but certainly better than other places I've stayed. TV was typical, nice wireless internet speed. I got the room on a slight discount for the conference I was attending, but I'd say the value was middle of the road.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for a wonderful review. We appreciate you letting us know how your stay went.

"Time at the Kelly Inn for two night stay"

3
09/04/2017

We spent two nights with you during a Masonic Convention. The staff was very helpful at all times and the location of the Convention Center was perfect. Our biggest complaint was the size of the room, they were small and the beds were less than comfortable. You had to sit on the bed to let the other person pass you to get to the other side of the room. The rooms were clean as was the rest of the hotel and there was always coffee on which was a BIG PLUS for this group. But for the price, it was clean and for the view of the Mississippi out our bedroom window and the river walk out the door it was worth it. All in all it was not a bad stay, just would have preferred a more spacious room.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for taking time to tell us about your stay. I apologize that you did not find your accommodations to exceed your expectations. I am happy to say however that our hotel does offer our guests 19 various room styles, something sure to fit every guests needs. We invite you back to try one of our various rooms to see exactly what the Best Western PLUS Kelly Inn has to offer. Best regards, Monica

"Nice Hotel"

3
08/04/2017

My husband and I stayed here Thursday-Saturday, April 6-8, so my husband could attend the Minnesota Masonic convention. Our room was very spacious and the beds were so comfortable. The hotel was quiet, so it wasn't difficult to get a good nights sleep. My only complaint, and the reason I didn't give the hotel four stars, was because of their lousy wifi. While my husband was off doing his thing, I hung out in our room, hoping to play games on my iPad, but it was impossible, because their wifi kept losing internet connectivity. It was extremely frustrating. It's a good thing I had brought along a book to read.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for taking time to let us know about your stay. I sincerely apologize that you had any discrepancy with the WiFi during your stay. Please rest assured that we do take your feedback to heart

"Good place"

4
08/04/2017

Small rooms in one wing but adequate for one person, very well equipped and clean. Staff were friendly, helpful, professional. Food was good and well served. Linked to convention center and solid meeting location, with a number of dining alternatives close by (nothing really upscale).

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you so much for letting us know how your stay went. We definitely take your feedback to heart and hope that you allow us the opportunity to stay with us again.

"Great river view"

5
24/11/2016

Ive stayed here many times for hockey tournaments and the staff was amazing. The rooms are fantastic and the lounge and restaurant are perfect! They accommodate large groups the best i have ever seen. My last stay was for business meetings and their conference rooms are best of class. Anyone looking for business or pleasure, this place can do it all!

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for choosing to stay with us. We love hosting all of the sporting events and tournaments in our local area. Its nice to hear your stay with us was and always is above and beyond. We look forward to seeing you again soon. Safe travels!

"WOWZERS!!"

5
20/11/2016

Tom and Jenna were extremely friendly and offered wonderful pointers on life in St. Cloud. The decor in the hotel was exceptional! I was terribly tempted to steal one of the beautiful dragonfly sculptures! The view of the Mississippi River is stunning. Though our room was on the small side, it was incredibly efficient. Large refrigerator, OK sized microwave were welcomed amenities. Our bed was comfortable and the pillows as well. I am a harsh critic of hotel pillows, but I can assure you - these were fine! I hope the Minnesota Association of Townships considers this place for a future convention. It is outstanding in it's resources.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for such kind words. Tom and Jenna will be thrilled that you enjoyed their company and that you found they were knowledgeable about the hotel and surrounding area. I will pass along your feedback to both of them and we hope to see you again soon in the near future. Safe travels,

"Excellent"

5
20/11/2016

Nice place to stay , easy to find ,convenient having a restaurant/bar in the hotel and having a convention center on the property was awesome ... No driving which means you can relax and not worry about driving anywhere.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for writing your review . We are glad you enjoyed your stay. Our location in the downtown area of St. Cloud is very convenient for all of our guests. With Several things within walking distance its nice to know you can park the car and forget about the hassles of driving in an unfamiliar area. Safe travels,

"Great all around experience!"

4
20/11/2016

Our trip was a very positive experience. From the excellent service of the staff; spacious, clean, room; tastefully decorated areas; and convenient amenities; this hotel is a great value. I would highly recommend it1

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for such kind words. We work very hard to make sure all of our guests get the best service possible while away from home . We look forward to accommodating you again soon. Safe travels,

"Jonathan Wiss"

5
16/11/2016

Jonathan was very friendly and helpful. My room was perfect. Clean, roomy, comfortable. Jonathan advised me of local restaurants and places to visit. He has great customer service. Made my trip very enjoyable.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for taking the time to give us this review. Jonathan is one of our best and gives great customer service. He is a pleasure to work with and I will pass along your positive feedback. Safe travels,

"Awesome!"

5
14/11/2016

We stared in room 466 and have nothing but great things to say! Room was clean and comfortable, quiet, and thr staff was very accomodating. The food, drinks and service in the Green Mill Restaurant (attached) were also fantastic! Highly recommend!

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for staying with us. We are pleased to hear your stay went well and I will pass along the kind words to the rest of the staff. Hope to see you again soon. Safe travels,

"verycalm stay"

5
08/11/2016

I was alone for a convention and EVERYTHING was accomidating and I felt safe. The location was beautiful and easy to get to as well as resturante and shopping. I would recommend Best Western Kelley Inn to everyone.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for choosing to stay with us. We are happy to hear you found our accommodations to be above and beyond. Its always nice to find a location that meets all of your needs while away from home. We look forward to seeing you again soon. Safe travels

"Great Hotel Experience"

5
01/11/2016

We stayed one night at this hotel for a conference. I had vowed I would never stay there again as several years ago we had two bad experiences. The hotel has been tastefully redecorated and it is beautiful. The staff was excellent to work with. Our room was clean and comfortable. Highly recommend staying here now.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you so much for taking the time to let us know how we are doing. We are sorry that your experiences in the past were not the best that they could have been, but we appreciate you giving us another chance to make your stay excellent. We look forward to seeing you again soon in the near future. Safe travels

"Great place"

5
31/10/2016

This hotel is wonderful. Location is ideal if you are doing anything at the convention center. Very clean and nicely decorated. Liked having shopping and food within walking distance. Staff was also very friendly.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for taking the time to let us know how we are doing. From shopping, dinning and area attractions our location along the Mississippi River is a great place to stay while away from home. We hope to see you during your next visit to the St. Cloud area. Safe travels, Thomas

"Comfortable Sleeping at the Inn"

5
31/10/2016

Quite satisfied with our sleep at the Inn. The room was welcoming, comfortable, clean and the bed quite inviting. The hotel staff was exceptionally personable, professional and helpful. Morgan was the most helpful of all. The coffee was readily available and quite tasty. There is an excellent onsite restaurant attached to the hotel and the convenience of not having to walk outside sat well with us. Enjoyed staying here and will gladly do it again.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
We are glad you enjoyed your stay and I will personally pass on the compliments to Morgan. He is one of our best Front Desk Associates . We hope to see you again in the near future. Safe travels

"Great hotel experience always"

5
30/10/2016

We have stayed at this hotel many times over a 16-year period of time. Always professional, friendly and comfortable rooms. We always know we will have a good experience here - this stay was for a convention but usually our stays here are personal vacations. Their staff are professional and friendly. More than wiling to help out however they can and gave us an awesome dinner suggestion as well. They were wonderful with the reservation process as well.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you so much for such a great review! I will be sure to pass along your comments to our entire team. We always appreciate knowing how our guests stay went and we also appreciate knowing that we are a home away from home for many of our travelers. We strive to ensure each and every guest experience is nothing less than amazing. I am thrilled to see that you keep coming back for the same amazing service and product each time you travel through St. Cloud. We welcome you any time and look forward to seeing you again during your next visit!

"General"

5
29/10/2016

Clean rooms, pleasant staff, excellent venue for wedding or business. Breakfast, however, is not included; you must purchase it through the Green Mill attached restaurant, but you get 15% off the menu price for using your key card as evidence you are a guest at the Kelly Inn.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Fantastic!!! I am thrilled that you enjoyed your stay with us and hope to see you again during your next travels through our wonderful city of St. Cloud.

"One of the nicest BW ever"

5
28/10/2016

We returned here on our way to Wyoming because our first stay was excellent. The rooms are beautiful, staff is great, restaurant and lounge serve great food and drinks. Only thing is they do not have a complimentary breakfast. Everything else is excellent. I would recommend anyone to stay here. You will not be disappointed. Great value for the money.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
It is always great hearing that our guests came back to stay with us because they found their first stay amazing. We truly have some of the best crew in town and I am very proud to work along side of many of these talented team members. We appreciate you allowing us to host your stay again and thank you for a wonderful review. Safe and happy travels!

"Perfect hotel conference location"

4
24/10/2016

Great room, nice view overlooking the Mississippi River. Skilled and friendly staff. The Green Mill lounge and dinning was prefect. We will be staying at the Kelly Inn when ever we visit St. Cloud for pleasure or business.

"Nice Stay"

4
24/10/2016

The room was small but nice. Comfortable sleeping, clean, and quiet. Helpful and knowledgeable staff. Convenient to convention center and downtown entertainment. Within walking distance to many food establishments.

"Horrible bed, Crabby staff, It rained in our bathroom."

2
23/10/2016

Never again. Both of us woke up daily with back pain, kids were reprimanded for playing on the carpeted pool area as there was a wedding being held across the hall (they knew we had kids when they put us in those rooms) and it downpoured for 30+ minutes 3 times on our last night IN OUR BATHROOM. We were told maintenance would get to it in the morning as they had already left for the night. RIDICULOUS

"Outstanding place to stay"

5
20/10/2016

I had to stay in St Cloud for an early appointment at the VA Medical Center. The location was 10 minutes from my destination. Setting up my stay on the phone went very well the attendant was very helpful and when I arrived to check in it was just as I expected and very fast. The room very very nice and spotless.If I ever need to stay in St Cloud again it will be Best Western Plus Kelly Inn with out a doubt.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for choosing to stay with us. We are happy to hear your stay went well and your accommodations were above and beyond. We look forward to seeing you again soon during your next visit to the St. Cloud area. Safe travels,

"Not impressed"

3
18/10/2016

First of all, I arrived to a lobby with water dripping into buckets and wet carpet! Then I was told to take the elevator to 2nd floor and walk to the other end and take the stairs to 3rd floor! Lugging my luggage was not fun! Parking lot was full and I had to park in a reserved spot until one opened up. The room was clean, bed was so comfortable and the view was so fabulous that I had to overlook all the negatives. Make sure you are not on 3rd floor up a stairway and you will be ok. Would I stay here again? Probably not.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
I appreciate you taking time to review the Best Western PLUS Kelly Inn. I would like to apologize for the state of the lobby upon your arrival. We unfortunately sprung a lead as a result of a pipe that burst. Our amazing staff did a wonderful job tending to guests and the issue at hand in a very professional and timely manner. The Best Western PLUS Kelly Inn is proud to offer 19 various room types for all of our travelers to select from. We are a very unique property as we are the only hotel in St. Cloud located right along the banks of the Mighty Mississippi River. This gives us the unique layout of the hotel. There is a room for all that will surely fit your size needs and price point. We encourage you to take another look at the Best Western PLUS Kelly Inn and all that it has to offer our wonderful guests. We hope to see you again.

"Overall Rating of the Hotel Accomodations"

3
17/10/2016

I stayed for 48 hours for my friend's wedding and I thought that the location of the hotel was perfect because it was closed to the church and after other activities. The lobby had a bit of a meltdown because a water pipe burst in the 2nd floor and came down to the lobby cause tiles to come down and carpet got went. The hotel staff promptly clean up the mess and after few hours the lobby was back to normal.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
I truly appreciate you taking time to write a review about your experience at the Best Western PLUS Kelly Inn. I do apologize for any inconvenience the water leak caused during your stay, however I am thrilled to see that you enjoyed the hotel. I would like to give a huge shout out to all of our amazing staff who did a wonderful job of containing the issue and went above and beyond to ensure guests were taken care of and also to ensure guest safety. For a once in a lifetime discrepancy such as we had this weekend, I am proud to work side by side with such amazing team members. Thank you again for your review and your understanding regarding the situation at hand. Best regards!

"Surprised"

5
15/10/2016

Because of Ron, at the front desk, he fixed the mix up of our room situation, and I was able to enjoy all the extras . (restaurant, pool, etc.) Longer. Thank you Ron! It is people like him who make stays when working or traveling enjoyable.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
FANTASTIC!!!! I have passed along the wonderful words to our dedicated Night Auditor Ron as I am sure he appreciates the encouragement. I am also thrilled to see that you were able to use the hotel to its fullest degree and that you enjoyed your stay. Thank you for taking time to let us know how your stay was. Best regards!

"Great service and friendly, helpful staff."

5
14/10/2016

I had a great experience. The front desk staff was friendly, helpful, and efficient. The restaurant staff was fun, friendly, and efficient. I have stayed at the Kelly Inn several times and always had a great experience. Every staff member I interacted with was friendly and helpful. .

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you so very much for your wonderful review of the Best Western PLUS Kelly Inn and our staff members. We truly appreciate you kind words and are also thrilled that you enjoyed your stay with us. We hope to see you again during your future travels through our wonderful city of St. Cloud.

"very well maintained hotel"

5
12/10/2016

We stayed over one night since we were closing on a home the next morning. The staff was professional and efficient. The room was spacious and clean. We also received a river view, which was a pleasant surprise. Mattresses were very comfortable and bedding seemed new. The Green Mill restaurant also has good food with a good menu options. This was our first time there and would definitely recommend. Also close to downtown for the bars and restaurants, but a couple blocks away so not too noisy.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for staying with us. Our hotel property has a great location downtown and along the banks of the Mississippi River. We always love to hear about our guest experiences while staying with us and we hope to see you again soon. Safe travels,

"AIS Summit"

5
11/10/2016

Was a great place to stay and they did a great job accommodating to the conference held at the hotel. Great with the convention center next door. Had a great time. Great restaurant next to hotel with good food, good beer, and good service.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thanks so much for the kind words. We are happy to hear you had a great stay and We hope to see you and your group conference again soon. Safe travels,

"Customer service is a win here but wifi is poor"

3
10/10/2016

The customer service was excellent from check-in to check-out. The only complaint I have is the wifi did not work anywhere in the hotel. The cleanliness is of quality. The room was fine just facing the swimming pool from the second floor will receive little natural light but good for sleeping if you like the white noise of the fan.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you very much for a great review. I appreciate you letting us know how your stay was. I truly apologize that the internet did not meet your expectation. We always strive to ensure each of our guests are fully taken care of during their stay. We hope to see you again to give us another shot in the near future. Best regards!

"Great Location, Disappointing Service"

3
09/10/2016

I am really wondering what the Plus means ? at some BW its a great breakfast and others no breakfast. Very hard to be chain loyal when you can not get a brand that is good across the board. BW St. Cloud is in a great location downtown and connected to conference center. You can easily walk to restaurants and the mall with Green Mill connected. Rooms are a fairly large size and come with microwave, fridge and coffee. My complaint is just with service as a member of the BW program I checked in with a number of other guests for a conference, you would think that loyal members of the miles program would get at least a river view, ummm no a great view of Wells Fargo and the parking lot. Had to keep curtains closed to keep the neon lights out. Now when complained I was told due to convention no upgrades. Well I did not ask for an upgrade, but I would have hoped that loyal customers received a little better room. Probably would not go back unless for convenience due to conference.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
The PLUS that makes us stand apart from others is nicely quoted below... "From stylish, well-appointed rooms to modern amenities, every Best Western Plus is thoughtfully designed to meet the needs of both business and leisure travelers. Our upper-midscale Best Western Plus offers many meaningful extras to provide your guests with enhanced style and comfort." The Best Western PLUS Kelly Inn, St. Cloud is proud to provide each and every guest a comfortable and classy stay experience. Our hotel boasts a classic/contemporary exterior and welcoming lobby along with upgraded interiors and stylish bath amenities. The Green Mill Restaurant provides our guests a wonderful breakfast, lunch and dinner menu with a 10% discount for staying guests. The hotel also provides an hour prior to the restaurant opening a Grab and Go breakfast option to start your day as well. The Best Western PLUS Kelly Inn offers guests 18 various room styles, something sure to fit each of travelers needs. Our skilled and professional staff are here to assist in making your reservation exceed all of your expectations. We do hope that you give us another opportunity to make your travels a home away from home during your next visit to our wonderful city of St. Cloud.

"Three night stay"

4
06/10/2016

I also had a lower level room, three queen beds on two floors. I liked the space, but our room also had an odd smell, kind of musty. The room was clean and beds were comfortable. There was no elevator down to our floor so we hauled our luggage up and down the stairs. The hotel location is steps from downtown, so we were able to walk everywhere. Staff were all very nice and helpful.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for staying with us. Our location in the city couldn't be more perfect. In the heart of downtown and along the banks of the Mississippi River. So many things within walking distance for our guest. We hope you choose us again for your future lodging needs. Safe travels,

"Average Room"

3
06/10/2016

Although the hotel staff were great, I was given a room overlooking the pool area. My room smelled of chlorine and it caused some breathing issues for me. The room was also very dusty which caused some allergy issues. I was there for a conference and assumed the hotel was booked full so I did not ask for a different room but now regret that decision. Otherwise, the food was excellent and the service was great.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for taking the time to write your review. I do apologize that the room you were in had issues. Our front desk team would have done everything they could to make sure you were comfortable and satisfied with new accommodations somewhere within the hotel. Please call me if you would like to discuss your stay further. Safe travels , Thomas

"Conference stay"

4
06/10/2016

The hotel was clean and nice, the staff friendly. The restaurant was not prepared for the amount of people so they were understaffed and ran out of some items. There was a forgotten energy drink left on the microwave but other than that the room was clean and nice.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for choosing to stay with us. I apologize for the issues you had with the restaurant adjoining our property and I will pass that along to them. We hope to see you again soon at your next conference or leisure stay. Safe travels,

"Business Trip"

5
06/10/2016

I have stayed at the Kelly Inn several times for conferences. I have never been disappointed with the quality of the service or the facility. The location is convenient to shops, restaurants and walking/biking trails. It is located right on the Mississippi River so the views are beautiful. It is a good value for the money.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Awesome ! We love to hear Your stay was the best it could have been. The view of the river is an added bonus year round . We hope to see you again soon in the near future. Safe travels,

"Box Elder Bugs"

3
06/10/2016

I had my room filled with box elder bugs that I spent time having to kill them. I did go down to the desk and ask one of the girls to please come vacuum them up and I have no clue if she did or not. She said to me it was that time of year for them. I also got a wash cloth that was full of makeup and I don't wear make up. If some one inspected the room they sure missed that in plain site. It was the first one on the wall to use and I didn't. The next night there were still box elder bugs in my room and a huge spider I had to call the front desk to have some one come and kill it for me. He apologized for the inconvenience. Wish I thanked him for coming to take care of the issue. I use to work at a hotel and do housekeeping I would have left a tip in the room and I understand how long it takes to clean them. But I was confused when I went to check in they where assigning others rooms and told me I had to wait is there some reason why other got rooms and I was made to wait. Just wondering if it had anything to do with when you called in to make the reservation or not. It was the first time I decided to stay in stead of driving every day 3 hours. I guess I will just have to drive the 3 hours back and forth. The manager and the check out person were very nice.

"Weird basement room"

3
05/10/2016

We stayed in an odd basement room with 4 queen beds for a conference we were attending. The room had an odd smell, probably because of its location, but was a great value and it was nice that it was two floors.

"Affordable and Comfortable"

4
04/10/2016

I thought the pillows (synthetic and down alt) and bed were exceptionally comfortable for $90/night. The showerhead provided a strong flow not always found in other hotels. The staff was courteous and available.

"bit of over booking"

3
03/10/2016

Hotel staff was pretty helpful. Bar staff not so much. Poolside event was booked to close together!! our event was to start at 6 p.m. another event was booked there til 5:30 p.m. This really left no time for their clean up or our set up. No staff there to help at all

"Business meeting with overnight"

3
02/10/2016

I've always enjoyed the Kelli Inn in years past-service, cleanliness and easy access to community is a big plus! My last stay however wasn't as pleasant as the suite I had overlooking the river was marred by the very strong, unpleasant odor of smoke that emanated from my room-making me sleep poorly and headachy in the morning. I was offered Febreeze or an Ozone room cleaner provided I leave the room for more than an hour-it was late and had been in meetings all day!

"Staff"

4
01/10/2016

The reservation desk was very helpful. Her name was Jenna. She was very knowledgeable of the area and answered all our questions. And was very pleasant. The hotel was very clean. It is convenient to downtown St. Cloud.

"wedding stay"

4
30/09/2016

Rooms were clean, smelled good and were comfortable. Some rooms not labeled well so you can get lost. Close to lounge and restaurant, couldn't get wi-fi to work, friendly check in and fairly clean. Down town gets a little wild after midnight.

"vcn"

3
30/09/2016

the parking was terrible. I would Think if you stay at the Kelly Inn you could get a ramp pass. Had to wait 20 minutes to find parking which the closes was 2 blocks away. I didn't even leave because I would of lost my parking spot.

"The "non-smoking" room had a terrible smell of smoke"

2
29/09/2016

I checked into a non-smoking room at the Kelly Inn and immediately noticed a strong smell of smoke. When I called the front desk, the best that they could do was offer to send down a bottle of Febreeze. And this room was over $180.00 per night.

"Nice stay"

4
28/09/2016

We stayed here for a night on a Saturday and had a good experience. Our room was very remote and we did have to walk a little way, but it was worth it as it felt very private and the hotel was booked full that night. The bedding was clean and comfortable. We used the hot tub and it was clean in the pool area. We wished it was open later on Saturday night so we could use it when we came back to the hotel, but it closes early. Overall I would recommend this hotel to stay at. Very good experience.

"Not worth the price"

2
26/09/2016

For the rate they charge for the rooms I would expect working wi-fi and housekeeping services without having to request it. During our 3 day stay not once did the wi-fi work. The first day we did not receive any housekeeping services and had to call and request them for the next day. Overall the room is fine, nothing spectacular, and definitely not worth the price.

"Decent Stay"

3
26/09/2016

We stayed at this hotel for business, a group of five in 2 separate rooms. The staff service was excellent. The building seemed a little out-dated, with peacock décor and dark brown brick hallways. There was no ice machine on our floor, but it was an easy trip down to the 2nd floor, it wasn't super far. Check-in & check-out were very quick and staff was professional. The restaurant/bar that is attached only serves until midnight, since they close at 1am, their last call is apparently at midnight. There were plenty of other bars within walking distance if you're looking for nightlife. There is NO continental breakfast. If you want to eat something in the morning you have to sit down at the attached restaurant. Unfortunately, we did not have time to sit down and eat, so we went to get breakfast on the go somewhere else.

"Great!"

5
26/09/2016

Great value for the wedding group we were with. Happy to find a hair dryer in the room as I forgot mine. NO one in our group had any complaints about the rooms that we were staying in. Fun time! Looking forward to another stay there.

"Restful in Cloud"

4
23/09/2016

I had called the front desk from my car upon arrival asking where I am supposed to park and they were helpful. Also, front desk was knowledgeable of my arriving late. The staff person was aware of my room # and had my room key for me. They expedited a quick check-in due to my late hour arrival.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you so much for taking the time to write about your check-in experience with us. Rooms are always guaranteed until midnight but we are always more than happy to hold a room for guests who notify us of arriving late, therefore we are happy to hear you were pleased with that accommodation. Thank you again for staying with us and we hope to see you again in the near future! Safe Travels.

"Lovely suite! Strange location!"

5
21/09/2016

We were delighted to get the last room after a long day of travel. It turned out to be a beautiful comfortable suite along the river. To get there you had to go down long corridors, down 14 steps, and the room appeared to be a cave! Finding lights and a window, we discovered a very nice suite. Worked out well!

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for taking the time to write us a review. We are very happy to hear your stay in our suite was exceptional. We apologize for the time it took for you to find your room but glad to hear it was a lovely surprise! We hope to see you again in the near future. Kind Regards.

"On the bank of the Mississippi"

4
21/09/2016

A great hotel in Saint Cloud. My room over looked a very narrow Mississippi River. Quite different from the Mississippi further south. The room was clean as was the hotel. I would stay again if in Saint Cloud.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you so much for staying with us! We truly appreciate hearing that you had a wonderful experience. We are very fortunate to be the only hotel in St. Cloud that overlooks the Mississippi River and are pleased you enjoyed the scenic view. We look forward to seeing you in your future travels! Kind Regards.

"Small room"

3
19/09/2016

Very small room. Was not told that the room was not a typical size of a normal hotel room when I booked. Also had to walk outside to gain entrance to the front desk and hotel lobby. Room was insulated well from noise. Front desk staff was friendly and helpful

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for giving us this review. We sincerely apologize that you had to walk outside to get to the Front Desk, it may have been a miscommunication on our part but all our hotel rooms have complete access through the inside of the hotel to the front desk, lobby, and Green Mill restaurant. I also do apologize that the room style you had was not what you expected. We offer 15 different room styles in our hotel and hope that in your next stay you get to experience that. Please feel free to connect with us with any other questions or concerns. Safe Travels.

"Business trip"

3
17/09/2016

Nice place friendly people. Main atmosphere updated, rooms are behind about 15 years or more. Beautiful view of the Mississippi River, a few blocks from a local college. Saint Cloud is a nice spacious community.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you so much for taking the time to tell us about your experience. We have 15 different room styles that we would love for you to find the best fit for you! We hope to see you at your next stay in St. Cloud and discuss the other room styles we have in our hotel. Safe Travels.

"Last night of a two week anniversary trip"

2
09/09/2016

When we checked in we where very happy with the room. It was spacious and roomy in the bedroom area. The bathroom is very small and the toilet is very short. You must close the door to get into to shower/tub. The beds need some serious help--lumpy and when we woke in the morning there was a large bed bug crawling out with me. The promise of a clean room was not fulfilled on this visit. There was a used shampoo in the shower and dust covered lamps. The rest of the room was clean. Just was very disappointed with this visit. What a way to end what was a perfect 30th anniversary trip.

"St Cloud visit"

5
03/09/2016

The hotel and rooms were very nice. The staff was very pleasant and helpful. The beds were very comfortable. Even being uptown the view was nice and the rooms were very quiet. The adjoining restaurant was also delicious and reasonable.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you so very much for your wonderful response. We appreciate knowing how your stay went and that you found your accommodations to exceed your expectations. Safe and happy travels!

"A Gem of Central MN"

5
24/08/2016

This is the 5th year, staying one weekend a month at the Kelly Inn. The building continues to be refreshed in the high traffic areas such as elevators, hallways and entrances. The rooms have the best mattresses and bedding I've slept on, better than I have at home. The TV's are current models. The Internet service is consistently very good. Rooms are well maintained to a high degree of detail. The staffing is of course, the key to to each of these items. From when you call to schedule, arrive and check out, they are more than friendly and after a few stays, remember you. After 5 years, this has become a welcome second home. Making the work weekend less work and more a visit. During the time off the local area has places we have made favorites. The staff make the Kelly Inn, a gem this region of MN.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for such a wonderful review and letting us know how your stay was. We truly appreciate knowing how our guests perceive their value and guest accommodations and again appreciate you letting us know. We are excited to having you stay with us again and continue to make this your home away from home while in our wonderful city of St. Cloud.

"First time stay- will return"

4
24/08/2016

Spent 4 nights for business conference. Excellent staff! Great bed. Clean hotel. Good food. Nice bar. Great connection with Civic Center. Wonderful down time by the river. Only complaint is the musty smell throughout the hotel and suites coming from the close proximity to the water.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for taking time to tell us about your experience. I am thrilled to see that you enjoyed your stay with us and have passed along your comments to the proper departments to relay the congratulations.

"Mold"

2
24/08/2016

Stayed here for a conference at the convention center. I won't stay here anymore. I have allergies and the old building is full of mold. The ancient, worn carpets tell you that no one is interested in fixing this old place up and making it match the nice convention center its attached to.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
I would like to offer my sincere apology for any discrepancy that you may have experienced with your stay. We are always interested in correcting a guests dissatisfaction and encourage you to contact our General Manager - Mark Laughlin to discuss your stay further. We do truly take to heart all of our guests comments and hope to be able to improve in any area we may need to. If you have a moment we encourage you to reach out to the property so we can address any remaining issues at hand. We look forward to your phone call. Best regards!

"bad"

1
23/08/2016

The room was about the size of a closet. The stool was 1950s very low small. The room was clean but so very small. The $100.00 we spent to stay there was a very bad choice for us I am 69 yrs old and have never been taken like this. There was not even an piece of toast in the morning.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for taking time to let us know about your stay. I apologize that you did not find the value in your stay and guest room selection. We are proud to offer 18 various room styles in the hotel, something sure to fit any guests needs. We hope you allow us the opportunity to host you again during a future stay with us and if so please feel free to contact me directly to ensure you receive the best value you perceive. If there is anything else I can assist with please feel free to give me a call or email at your convenience. Best regards, Monica

"The place to stay in St. Cloud"

5
21/08/2016

This is a fantastic hotel. The staff are wonderful. The restaurant prices are in line with local pricing, and the even the pool is at the exact comfort temperature and not over chlorinated. Great experience...I can't wait to have the opportunity to stay here again.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
I am THRILLED to see you enjoyed your stay with us and also look forward to your future stays. We are always pleased to see that our guest had a wonderful experience. We will be sure to pass along your comments to the other team members as well. Best regards!

"Nice Hotel for a Conference."

4
20/08/2016

Stayed here for the ABE LAN Summer Institute. In a former life I worked in the hotel industry so my reviews are quite rough. My expectations are quite high and I demand quite a bit. The Best Western Kelly Inn was able to deliver in most areas. Some areas needed work but I do have to say that they strive for your business by making sure your stay is comfortable by meeting your accommodations as best as possible. They are not the 5 star competition but you get treated with dignity and respect s if you were. Service: Very good due to the high quality staff of front desk. Knowledgeable and friendly. During the conference there was a high volume of check-ins and high volume call inns and while all of this was going on guest complaints and inquiries were coming in. I observed and the FD staff did a great job handling each guest with privacy and respect. Cleanliness: The room I stayed in was a double queen room. There was dust collection on multiple surface areas not easily visible to the eye. On the ridges of mirrors, on top of lamp shades, top of curtains. Allergen aware. Underneath the toilet bowl a quick wipe down revealed it needed to be scrubbed down. It looked clean but a toilet paper rub down under the bowl rim shows a bit more than rust stains. Other than those two cleanliness issues the room was well maintained. The sheets were clean, the bedding was maintained, the room fridge and microwave revealed no food and mold residue, so it was sanitized every time or at least wiped down. The cleanliness is better than most places that claim themselves to a higher standard so I rate it average. Overall, I came for a conference and will end up coming back one day with my family because I enjoyed my stay that much. I recommend you stay at least 1 night, dine in the Green Mill, watch some TV on the comfy beds and just enjoy the room.

"Wet Mattress and damp carpet in room 123"

2
18/08/2016

I have stayed here several times. This time was the worst. The mattress and mattress pad were wet. I didn't notice at first cause they had put dry sheets on top of it. Also, the room seemed very humid because the carpet was damp. I complained and all they could do for me was give me a different pair of sheets and mattress pad. They said there were no other rooms available. They would not provide a refund either. VERY disappointed that they did not acknowledge the problem. Also their internet in the business room/library was VERY slow.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for taking time to let us know how your stay was. I apologize that you had any discrepancies. I am glad you allowed us the opportunity to make corrective actions and take care of your needs during your stay. Best regards,

"Best Western Plus, Kelly Inn, St. Cloud, MN"

5
18/08/2016

We booked the hotel through Hotel Storm and received a great discount, which was not available on our return stay. However, the hotel met our needs and we would stay again. My husband is a patient at Mayo Clinic. We were sightseeing on the weekend.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for your wonderful review. We are thrilled that you allowed us the opportunity to host you during your recent stay. We hope to see you again along your future travels through our wonderful city of St. Cloud.

"Price is too high for what you get"

3
15/08/2016

We paid $149 per night, and there was no breakfast provided for that rate. For a standard room, that is pretty pricey. The room was not very large, so the price was too high for the value received. The pool is nice, and the cleaning staff is very friendly and helpful.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for your comments. I am sorry that you did not perceive the value of your stay to exceed your expectations. We are proud to offer our guests 19 various room styles in the hotel...something sure to fit all travelers needs and wants. If returning to St. Cloud we invite you back to give us another opportunity to show you a more than exceeded expectation on your stay. Safe and happy travels!

"Better double and triple check your reservation"

2
14/08/2016

A couple months before our wedding, I had called to reserve a block of rooms for our wedding. We didn't have any issues with that. I had to talk with a manager to do this and to get approval. While on the phone with the manager, I also booked a night in a jacuzzi suite for the night of the wedding. I didn't tell my fiance this at the time. She had called a week or so before the wedding to book a room and they told her they didn't have anything with my name on it. Telling me this a few days before the wedding, I called back to make sure we didn't double book anything as the manager was the one who was supposed to have booked my room and figured she didn't make a mistake with the process. The front desk was very helpful in telling me that they indeed did not have my name on file for a jacuzzi suite for our wedding night. Then they double checked my fiances name and said they didn't have the room on file that she had also just booked a few days before. After double and triple checking, I had them book me another room and transfer me to the manager's phone. I left her a message explaining all the problems we had booking rooms for our wedding night. No one ever returned my phone call or followed up on anything. On the night we were leaving for our honeymoon, my wife had me listen to a voicemail left by someone from the front desk. This was left the night of our wedding letting her know if she didn't come check in for her room soon, they would have to give her room to someone else. She had already checked into my room and stayed one night at this point and my room was under my name and phone number so we didn't understand why they'd be calling her phone. I called back and had them double check and triple check again to make sure there was nothing booked under her name. They agreed there wasn't anything booked under her name and told us we wouldn't be charged anything against the card she used to hold the room. So all being said, I have no idea what was going wrong with your system or staff, but everything we had to do with you leading up to our wedding night was really nothing but chaos and a giant headache.

KELLYINN24113, General Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Dear Justin, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. We did try and reach out via phone to address your concerns and hope that you find this email well. Because we value your business, we would like to provide you with a one night refund on your previous stay. The credit has been issued and you will see this reflected within the next 1-10 business days. Please consider staying with us again so that we can have another chance to provide you with superior service. You can reach me directly at 320-258-8425. Sincerely, Mark Laughlin CHA General Manager BEST WESTERN Plus Kelly Inn

"Centrally located on the Mississippi "

4
10/08/2016

This is a convention center in downtown Saint Cloud. The parking was quite a distance from our room. The view of the Mississippi was nice. The staff was friendly and professional with great service. We got a good night's sleep, but the hotel is showing signs of wear.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for choosing to stay with us. We are glad your stay went well and we hope to see you again in the near future. Safe travels from The Front Desk Team

"080616 stay"

3
08/08/2016

Overall, your hotel was nice. Just our room stunk of cigarette smoke. The restaurant was good (we have the same restaurant in New Ulm and we felt the quality and presentation of the food was a lot better in New Ulm)

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for taking time to let us know how your stay was. I truly apologize that you did not find your accommodations to be pleasant. We truly strive to ensure each and every guest feels that their stay is a home away from home. If there is anything I can do to better the situation please feel free to give me a personal phone call as I am always happy to personally assist. Best regards, Monica

"Excellent hotel"

5
01/08/2016

Comfortable, affordable, easy access to downtown. Wonderful, helpful staff staff. Great bar/restaurant--staff are friendly and accommodating. Hotel was busy, but had quiet sleep. Love coming back every summer for family reunion.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for your wonderful review. We always appreciate hearing how your stay went. We hope to see you again along the way.

"Downtown location"

4
29/07/2016

I spent one night here and I thought it was an average hotel. The lobby and hallways are renovated but my room didn't have the same new decor. One thing that always bothers me about hotel rooms is when the Ac unit is very loud when it turns on and off, and this happened to me here. Makes it hard to sleep. But the room was clean and the hotel was overall quiet. They also allow dogs which was awesome. Within walking distance to my good places to eat.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for choosing to stay with us . We appreciate your feedback and will inform our maintenance department about the ac unit in your room. Our goal is to make sure all of our guests have a great comfortable stay while they are here. We hope to see you again when you are passing through our area. Safe travels

"Perfect for a Night in Downtown St. Cloud"

4
27/07/2016

Went on vacation to visit my old college; wanted to stay in a hotel with a view of the Mississippi and walking distance to downtown. Got exactly what I wanted. Hotel is in perfect location to walk to campus, and downtown establishments. Parking is free and I could leave me car as I safely walked throughout the area. The staff of the Green Mill are wonderful and uber-friendly.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for taking the time to let us know how we are doing. We are pleased to hear your stay was a great experience and we look forward to seeing you again while you are in town. Safe travels

"Nice place Good price"

5
26/07/2016

This hotel was very nice. It looks over the Mississippi River. It is a big hotel with lots of conference rooms. Everything was in good shape and the staff was very nice. The room was nice and comfortable. There was no free breakfast.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for choosing our hotel while away from home. We have the perfect locations for just about everything. The Mississippi river gives us beautiful views all year long. We hope to see you again soon. Safe travels

"Beautiful! "

5
26/07/2016

Definitely recommended for all sorts of travellers. Beautiful scenery from the rooms, and lots of windows in the lobby to look out on the water. Beds were like sleeping on a cloud. Only down fall is that there is no breakfast included, but if you can get past that I'd highly recommend this hotel :)

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for staying with us. We are glad you enjoyed your stay and we look forward to seeing you again soon. Safe Travels from all of us at the Best Western Kelly Inn

"great pool, great for downtown events but...."

3
25/07/2016

You know going in there is no breakfast buffet and you know the price so if you want a downtown location or if you want a pool, this is a good place. The breakfast at Green Elm is mediocre at best, the room is small and there is not a morning newspaper. You can get more value elsewhere.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for allowing us the opportunity to host you during your recent stay. I am sorry that you did not find your stay to meet your expectations. The Green Mill Restaurant does offer a discount for breakfast, lunch and dinner for staying guests. The hotel does actually have complimentary news papers at the Front Desk for guest convenience. We are proud to offer our guests 18 various room styles to choose from. On your next visit through our wonderful city of St. Cloud you may want to inquire about our spacious Tower room that have a view of the city or river. We hope to see you along the way.

"Great view "

4
25/07/2016

Nice comfortable hotel. Modern room with fridge and microwave. There is a place to eat and have a cocktail. If you're visiting the St Cloud Hospital ask for a special rate. There is a great view of the river. Has a indoor pool.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for taking time to let us know how your stay was. We appreciate all of guests' feedback and look forward to seeing you again during your next stay in St. Cloud.

"Nice, clean rooms"

4
25/07/2016

We stayed in room 361 which had two queen beds and a lovely view of the river. The hotel was full, but we easily found parking. Our room was spacious, clean and the beds were quite comfy. The bathroom was quite small and not brightly lit, bu was also very clean. In room coffee, hair dryer, free wi-fi. Nicely located. Green Mill restaurant is attached to the hotel.

"melted ice cream"

3
24/07/2016

I was initially very excited to stay at this hotel. River View, down town Saint Cloud, indoor pool, etc. I was immediately turned off when I got there because there was nowhere to park. Then I find out they don't have a free continental breakfast. I then walk down to the pool at 9pm thinking all the rotten children would be in bed but no! There are dozens of them running around screaming and throwing dodge balls at each other all night. Fail!!!

"Good Location"

4
20/07/2016

Good happy hour at Green Mill and nice location downtown. Nice room and friendly staff makes the Kelly Inn a perfect place to stay in St. Cloud. Pool closes at 10 which is a little early in the summer.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for staying with us. We appreciate the feedback and positive comments about the room and staff. We will be sure to pass along the information. We hope to see you again during your nest visit through St. Cloud.

"Clean, comfortable and congenial"

5
19/07/2016

We had a large room with a king-sized bed and a view of the river. The staff were friendly and helpful. The room was spotless and the bed comfortable. We ordered dinner from the restaurant attached to the hotel and the food was awesome. There was no breakfast option but a Perkins was close by and the hotel offered free coffee in the lobby (as well as in your room). We were passing through and will probably never be in St Cloud again but I will have good memories of my stay there.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for taking time to let us know how your stay was on your recent trip. We are proud to provide our guests an exceptional product during their visit to our wonderful property. The Best Western PLUS Kelly Inn, St. Cloud is conveniently located in the heart of Downtown St. Cloud right along the banks of the Mighty Mississippi River. With many biking trails/walking trails, parks, restaurants and fun shops, the Best Western is definitely a place to check out on your travels through St. Cloud. The Green Mill Restaurant is conveniently located on site with us as well and offers guests staying with the hotel a 10% discount on breakfast, lunch and dinner. We truly thank you for taking time to let us know how your stay with us went and although we may never have the opportunity to serve you again we are thrilled that we will be a fond memory of your trip through our beautiful city of St. Cloud.

"Excellent Customer Service"

4
12/07/2016

I booked a one queen bed room through an online company, but my situation changed and I needed either a roll-away or another bed to accommodate another family member who was coming. The manager and employees bent over backward to upgrade me without charge to a two queen bed room, because I was in dire straights. In this day and age when so many people forget the "people" factor, I was blessed to see a company that tried its best to help. I highly recommend this place. The people who run it will make you feel special!

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for taking the time to write your review. We are happy to hear your stay with us was above and beyond . The front desk team does an amazing job when it comes to our customers . We look forward to seeing you again soon. Safe travels

"Poor restaurant"

3
11/07/2016

The service in the restaurant was horrible. I was turned away because the kitchen was backed up. The next morning we could not get a mimosa because the bartender didn't show up. We could not be seated outside and when we ordered water and coffee it took so long that we just left and went elsewhere.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for taking time to alert us regarding your experience with the Green Mill Restaurant. Although the Green Mill is attached to our hotel we are separate entities and you note has been passed along to the Green Mill Managers who are more than happy to assist in any way to correct their shortcoming. Please feel free to contact the Green Mill Restaurant Manager at the local establishment or contact Green Mill Corporate for further assistance. Best regards

"Great Hotel Experience! "

4
10/07/2016

We were in town for a wedding and spent little time at the hotel but walked away with a very positive impression and the thought that we'd stay here again if in the area. First off, the front desk staff were very friendly and we were checked in with little wait or hassle. Once in the room (standard one bed room), it was very clean and comfortable! The decor was nice and up to date and had nice amenities (nice size fridge, microwave, etc). The bathroom was a bit small but with sink on outside area it worked out fine. The shower was very clean and roomy - Nice high shower head and drain worked well. Lastly, the bed was very comfortable! We both slept very well! The rest of the hotel was quite large and was clean as well. The pool area was nice but pool did look a tad small (we however did not use it). The view from some parts of the hotel was very nice as it overlooks the Mississippi River. Couple other things to note - They have vending machines that have many staples including a bottle opener! They also offer recycling which for us is a huge bonus point for any hotel or resort! Overall I would highly recommend this hotel to anyone in the area!

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you so very much for such a detailed and wonderful review. It truly is appreciated. The entire team here at the Best Western PLUS Kelly Inn take huge pride in providing our guests with the best we have to offer. We are truly fortunate to be located along the banks of the Mighty Mississippi River. Our guests not only benefit from the view but also the convenience of being located in the heart of Downtown St. Cloud. There are many biking/walking trails along with unique shops and boutiques along with restaurants and entertainment. We invite those of you who have stayed with us to come and visit again and for those that have yet to stay, we invite you to come and see everything that St. Cloud and the Best Western PLUS Kelly Inn has to offer.

"Awesome Room"

5
10/07/2016

Much to my surprise I was given a huge room for the same cost as a normal room. We were very impressed! We always stay at the St. Cloud, MN Best Western and will continue to do so on our future visits.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Wonderful! I am thrilled to see that you found your accommodations to exceed your expectations. We are always happy to see our guests found their stay with us to be their home away from home.

"BW Kelly Inn St. Cloud, MN"

5
10/07/2016

We had a single Queen room; it was very clean, just a bit cramped is all. Bed was VERY comfortable and so were the pillows!! They have a restaurant but it doesn't open until lunch time, so I did miss the breakfast option. I was impressed with the nice seating areas interspersed throughout the hotel. I was just impressed with it all.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you so very much for your review. We always appreciate knowing how our guests' stay went and I am thrilled to see that yours was great. We wish you safe and happy travels.

"Nice and friendly service "

4
09/07/2016

Came up for baseball tournaments. Hotel was clean and the staff was very friendly and helpful. The pool is a bit small but the kids didn't mind. Nice location, within walking distance to lots a restaurants. Called prior to my stay to ask a couple of questions and the gentleman on the phone was extremely helpful and very friendly!

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for choosing to stay with us during your tournament. We love being the host hotel for the games. We look forward to seeing you again soon. Safe travels from the Front Desk Team

"4th of july"

4
06/07/2016

Great location, and room in the tower on the river with a sofa gave us plenty of room Close to everything, walked to the fireworks. While most BW have a breakfast included , this one does not. Would book at this hotel again.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for staying with us. The fireworks display over the river was beautiful again this year. St. Cloud has so many fun events and that was one of them. We hope to see you again soon. Safe travels

"Centrally located"

5
30/06/2016

Large hotel w/pool. There is a parking garage behind hotel so you don't have to feed the meters. Clean rooms and comfie beds. Our room was quiet and clean, Staff very friendly and helpful. Walking distance to attractions, shops, river. our room has river view, would stay again

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for taking time to let us know how your stay was. We appreciate knowing that each of our guests finds their stay to be a home away from home during their travels. We are proud to be located in the heart of Downtown St. Cloud overlooking the Mighty Mississippi River. There are many walking/biking trails, gardens. shops, eateries and more to fancy anyone's interest. We invite all of you back during your next travels through St. Cloud and hope to see you along the way.

"This Best Western is a real Plus!"

5
29/06/2016

Having previously stayed at Best Western Premier locations, I really think this location should qualify for that designation. This is a lovely facility adjacent to the St. Cloud convention facility and has over 200 rooms. We enjoyed a 6th floor room with a beautiful view of the Mississippi River. The price was a pleasant surprise. Paid a lot more for an awful lot less. Has a HUGE indoor swimming pool room for year-round use. We could not find anything wanting at this facility. If you would like a really first-class facility, you are not likely to go wrong here. I've also provided a review of the Green Mill restaurant located within the hotel. Another plus.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you so much for choosing to stay with us while in St. Cloud. Kind words are always exciting to hear, and we really do appreciate you taking the time to let us know how your stay with us went. We hope to see you again soon, and wish you the best!

"Updated hotel with accommodating staff"

5
27/06/2016

I stayed at this hotel during a tournament. The double queen room had been recently updated and the beds were comfortable. The pool area is very large and there are video games too. Fitness area was compact however it was well equipped. The only negative was that the onsite GreenMill restaurant had just fair food. However, there are many places to eat within walking distance from the hotel. Very central location.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
We are so happy that you enjoyed your stay with us, and we appreciate you taking the time to let us know how we are doing here at the Best Western PLUS Kelly Inn in St. Cloud! Hopefully the rest of the tournament season works out in your favor, and we look forward to seeing you again soon!

"Fancy"

5
27/06/2016

The staff was super nice and helpful. The hotel has fancy rooms. I have stayed here a couple times, they have a large pool area and many rooms. I wouldn't stay anywhere else in st. cloud. Although we did not go to the bars down town, we did make a late night stop at Perkins (I don't recommended lots of drunk college kids). If you in town on a week day stop in at energy blend.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for choosing to stay with us. We love to hear how we are doing and what our guests are looking for while they are away from home. We look forward to seeing you again soon in the near future.

"All Star Football week end"

4
26/06/2016

We were greeted by friendly staff. The staff was accommodating in locatinging our room next to our daughter's families room and as a bonus they gave us a river view, very nice. The rooms(2) we had were clean and quiet. The beds were comfortable. We would stay here again and recommend this hotel to others.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for staying with us. We appreciate you taking the time to give us a review and I will pass along the compliments to all the staff. We look forward to seeing you again soon. Safe travels

"Fantastic!"

5
16/06/2016

What a nice place to stay. Clean, quiet, comfortable, etc. I stay in hotels a lot and I have got to say this was very enjoyable. I am a smoker and they have accommodating places outside - which is really rare. If I have a chance, I will stay at the Kelly Inn again! The front desk personnel were very accommodating and willing to answer any questions. Overall - I had an awesome stay !

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
I am thrilled to hear that you had a wonderful stay! We truly strive to ensure every guest has a great stay while on their travels through our beautiful city of St. Cloud. I'm happy to hear that we will see you again on your next visit. We are fortunate to be located in the heart of Downtown St. Cloud right along the banks of the Mighty Mississippi River. With many parks, walking/biking trails, gardens, concerts, art galleries, shops and great dinning, there is definitely something for everyone when they visit us at the Best Western PLUS Kelly Inn, St. Cloud. Come check us out!

"Fantastic Experience!!!"

5
14/06/2016

Excellent Location. Appreciate restaurant on site. Great Food. Fantastic Suite. Great Beds!! Service Outstanding!! Being connected to convention center makes it so convenient for an all inclusive experience!

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Fantastic! Thanks for the great review.

"Best"

5
14/06/2016

We stayed in this beautiful, CLEAN hotel last night with pleasure. We had some bad luck and had to stay in a different hotel as our vehicle got worked on. The difference between the two was marked. What a relief to experience such comfort. I highly recommend it. Call Sammy's pizza for the best pizza, too. They deliver!

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for such a wonderful review. I'm sorry to hear that you had vehicle troubles while traveling through St. Cloud. I'm glad that we were able to be a stop along the way, however. We appreciate you letting us know how your stay was and hope to see you on your next visit in St. Cloud

"nice convient place"

4
09/06/2016

located in town so easy walk to restaurants and stores pet friendly the biggest negative was the quality of the mattress being way past its prime staff is helpful, unfortunately breakfast is for purchase in the adjoining bar/restaurant close to convention center

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for staying with us and taking the time to write your review . We are glad you enjoyed your stay. Our location downtown gives our guest so many options of places to eat and things to do. We hope to see you in the near future. Safe travels.

"Beautiful, Comfortable and Convenient"

5
06/06/2016

I was in St. Cloud for a family wedding. The bride suggested the Best Western Plus Kelly because of its proximity to her reception venue. This hotel is absolutely beautifully decorated. The rooms were spacious and comfortable. My parent's room had a lovely view of the Mississippi River. The staff anticipating my needs offered me a complimentary suite upgrade so I could be on the same floor as my elderly parents. I wish I could have stayed longer.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
I am thrilled to hear that you had a wonderful stay! It is always our hopes to be your home away from home during your travels. We appreciate the wonderful review and will be sure to pass along your sentiments to the team that made your stay exceptional.

"Great location, small rooms"

4
31/05/2016

Really great location...lots to do in the area and walk around. Pleasant staff. Restaurant in the hotel was great for breakfast. But rooms surprisingly small--haven't stayed in a room that tiny since Tokyo!

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
The Best Western PLUS Kelly Inn is conveniently located right in the heart of Downtown St. Cloud along the banks of the Mighty Mississippi River. With many walking and biking trails and gardens along with special shops and restaurants, there is always something for everyone ruing their stay. We appreciate you taking time to review the hotel and am pleased that you found your visit enjoyable. We invite thos who have stayed with us to come back and take another look and those who have yet to stay, we invite you to come and see what our wonderful hotel and city can offer you during your travels.

"Excellent service"

5
31/05/2016

The staff were all very accommodating and responded immediately to requests for service. Refrigerator was not working and unfortunately I did not realize this until the following morning. Staff responded immediately and found another room close by where I could move my food until frig was fixed. They later moved the working frig to my room. Room was very clean, bed very comfortable, and overall great location and service.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for taking the time to write your review. We do apologize for the inconvenience of the problem with the refrigerator, however, we are glad you brought it to our attention so we could fix it. Our reviews and our guest are very important to us and we truly strive to exceed each of our guests expectations during their stay. Again, many thanks for allowing us to be your home away from home during your recent stay and we hope to see you along the way.

"Very Close To Downtown"

5
30/05/2016

I came here for my 21st birthday and everything from the service, to the room, to the staff was amazing. I chose this hotel because the location with it being downtown is very convenient. Morgan and Jon were very helpful with getting me and my family our rooms upon arriving. Would definitely come back again to celebrate another birthday or stay in general.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for staying with us and Happy 21st. We are happy you enjoyed your stay and found our location and accommodations were perfect for you. We look forward to seeing you again soon. Safe travels

"Beautiful and clean place to stay"

5
24/05/2016

This was a great place for us to stay. We loved the hotel itself, and it was so close to shops and restaurants. The staff at the Green Mill restaurant adjoining the hotel also had great customer service.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for choosing to stay with us. All of us here are happy you enjoyed your stay. With so many things in the downtown area to see and do it really sets us apart from others. Hope to see you again in the near future. Safe travels.

"PEO Convention"

4
23/05/2016

Combined with the convention center, this is a very good place to stay. Rooms in the new part of hotel are very good, meeting rooms were quite nice. Some convention participants were not able to get into their rooms until after 9 PM because the baseball teams did not check out on time. This was upsetting and needs to be addressed before our next gathering. It was a convenient location and facility.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for staying with us and taking the time to write this review. We do apologize for the inconvenience of late check for a few guests. Although some guests may have experienced a later check in than anticipated all guest rooms were ready for check in many hours prior to your 9pm decided check in. We understand that some of your participants went to their convention and after dinner and social checked in at that time. Again, we do apologize for any inconvenience this may have cause. We truly try and accommodate all guests and their immediate needs. Best regards

"Great Place to Stay"

5
14/05/2016

My friends and I enjoyed our stay at the Best Western Kelly Inn, it was clean, comfortable beds and the staff was friendly and helpful. They offer a nice breakfast and there is also a restaurant attached. Have stayed here many times and will continue to do so.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for staying with us. I am glad to hear that your stay was enjoyable and accommodating. We appreciate your positive feedback and we hope to see you in the near future! Safe Travels!

"Convenient for Convention of any size"

3
12/05/2016

Room was clean and wonderful view of the mighty Mississippi! Stayed 4 nights, but room was only cleaned twice. Some kind of mix up there? I have stayed here for years and never had a questionable experience until now, so I'll give it another try in a bit. I'm sure that prior history will prove that this stay was not the new norm.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for choosing to stay with us. I do apologize for the inconvenience that you had while staying here. Sometimes there is a miscommunication between housekeeping and the do not disturb signs on the doors. Not sure if this was the case, but if it was we do apologize. We hope to see you again soon in the near future. Safe travels,

"Great stay!"

5
08/05/2016

The service was great and having a restaurant connected was definitely a plus. The staff was friendly, from the cleaning personnel to the wait staff at the meals. I really have no complaints...everything was fine.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for your review. We appreciate you letting us know how things went during your stay. We take your feedback to heart and wish you safe and continued happy travels.

"Good for a stay for meetings at Convention Center"

3
05/05/2016

Stayed at the Best Western Plus Kelly Inn during a recent conference at the Convention Center. Location was great for the conference as it is attached (Through indoor walkway) to the Convention Center. The attached Green Mill restaurant made for a convenient dinner as they have a happy hour in the afternoon and again after 9pm on food and drinks. They also offer an additional 10 percent off to hotel guests. Front desk staff was very friendly. However I only gave this hotel a rating of 3 because it is starting to become very outdated. This can be seen in the hallways in the rooms. Beds were OK, but not that comfortable and it just looks worn out. I would recommend this hotel for anyone who has business in the Convention Center, however if not I would more than likely shop around for something else. There are other very nice similarly priced hotels within a short driving distance to downtown.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
We truly appreciate you taking time to let us know how your stay was.

"Place to stay for business"

5
28/04/2016

I stay here consistently because of the, location, facility, amenities, and most of all, the service. I am in town every three weeks or so and have never had other than an excellent experience here. This past stay was during a large convention. The hotel was full, however, you wouldn't know it. No noise at all and I was in a room across from the ice machine and soft drink foyer! As I was checking in, Tom, one of the front desk managers was helping a guest with a complex computer issue. Service over and above I would say.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you so much for your gracious comments! It truly is such a pleasure having you stay with us. We enjoy seeing you walk through our doors each time you are in St. Cloud and want to sincerely thank you for allowing us to be your home away from home. Have a wonderful day Mr. H! Monica

"Terrible for Wedding Blocks"

1
27/04/2016

This Hotel has terrible customer service. I called a month ago to reserve a number of rooms for a wedding and confirmed they had a large block available, but the lady in charge was busy and would contact me back. This happened 3 more times within the follow couple of weeks with no return call. Finally, I contacted a gentleman to learn the hotel is full. Terrible customer service I would not recommend them.

"Great Service"

4
26/04/2016

Held a meeting at the Best Western Kelly Inn in April. The service provided by the front desk, the catering staff and the sales staff was terrific. Rhiannon at the front desk, came to my rescue with technical help on my computer. She went the extra mile. She took my jump drive downstairs to the business office, printed out the material I needed and brought it back to my roon. I was able to keep working and resolve my issues. Morgan at the front desk was very service oriented. The rooms were clean and quiet. We book this hotel for my group every year and are always pleased.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
From all of us here...Thank you! I am thrilled to hear that you enjoyed your stay with us again this year. We truly appreciate your organization allowing us the opportunity to host your event and look forward to many more years of work together. I am proud to pass along the accolades to all of our staff and will be happy to pass along the wonderful notes to Rhiannon and Morgan as well. We thank you again. Cheers to many more years of collaboration!

"It was ok."

3
24/04/2016

I travel a lot and have come to realize that there can be a wide range of received value for $125 per night. While there wasn't any one thing that turned me off, I am not inclined to want to repeat the stay again. I think I can get better value for the money elsewhere. The lobby was good and probably had a recent refresh. The hotel room likely did as well. Service was fine. They seem to try hard. My frustration is I can tell that not everything had been updated. The hotel room air handling system said, "I didn't get a refresh." It seemed tired and musty. It made me wonder what I was breathing in. Parking is a bit tight but if you literally take a hard right outside the main entrance you will find plenty of hidden parking down by the water. Breakfast was underwhelming at The Green Mill. We will never repeat that. The Green Mill is attached and while they may do a good job for lunch, supper, and evenings, breakfast seemed like an afterthought. McDonalds is a better value for breakfast.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for taking time to write a review. We truly appreciate all of guests who take the time to let us know how we are doing. I apologize that you did not find the full value in your stay and we are taking your comments to heart. Although the hotel has gone through many renovations within the past two years we are continually improving our product on a continual basis to try and give our guests what they are looking for during their stay. Again, many thanks for your review and we wish you safe and continued happy travels.

"Would not stay again"

3
23/04/2016

It was a nice hotel but not friendly. Desk clerk had no personality. Would not stay at this particular location again. Very disappointing. The room was clean but had a unpleasant smell. Refrigerator had no freezer. The area was very nice. A lot of places to eat.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for taking the time to write your review . I am so sorry your stay with us was not what you had expected. We try very hard to make sure all guest experiences are above and beyond . We do hope you give us a second chance when traveling through St. Cloud.

"Good Value"

4
20/04/2016

The BW Plus Kelly Inn is conveniently located to downtown attractions and restaurants and attached to the conference center. I did not use the restaurant, or any of the amenities other than the complimentary coffee/tea in the lobby so my review is strictly on the hotel room. The room was nice and faced the Mighty Mississippi River for under one hundred dollars a night conference rate. The room was spacious and for the most part clean unless you moved a piece of furniture and then it was pretty nasty. The bed linens were clean, the bath towels somewhat thin and the bathroom door and the closet door oddly spaced and cramped and blocking movement of two people in and out of the bathroom although there was a separate prep area with outlets and a mirror outside the bathroom. The work area of the room was nice and spacious with plenty of lighting and outlets for the travel pro. There was a good sized refrigerator, microwave and coffee maker in the room. There was no in room safe though. The TV was a 42" LED with plenty of channels. I liked that the bathroom had an exhaust fan. You don't find that often these days. All in all a good stay for a good value if you don't look behind or under the furniture.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you so very much for taking time to write such an inclusive review. We always appreciate our guests letting us know how their stay was and the amenities we provide. I am glad that you enjoyed your stay and we invite you to come back on any of your future travels through out wonderful city of St. Cloud.

"Splendid stay in a very pleasant room."

5
18/04/2016

I spent one night in a room with a single king size bed. My room was spacious and clean. Two comfortable arm chairs were available along with a desk and chair. The room was quiet throughout the night, and the temperature was comfortable. The front desk staff were pleasant and prompt. For supper, I dined in the onsite Green Mill restaurant. The food and services were very good.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for choosing to stay with us. We are very pleased that your stay with us was enjoyable and accommodating. We look forward to seeing you again!

"Conference stay"

4
17/04/2016

This hotel was reasonably priced and centrally located. I stayed here during a conference at the Riverside Convention Center, which was connected to the hotel making it extremely convenient. My husband and 2 sons travelled with me. We found the room to be plenty quiet at night (we have an 8 week old son & 5 year old son) and noise level was very important to us. The room also has a air conditioner/heating/fan system with a "constant fan" option which I really appreciated as I sleep with a fan on at night which helps drown out other noise. Its also very convenient to have the green mill restaurant attached to take out/have delivered or sit in. The rooms were clean and fairly updated. The only drawback was the bathroom/closet/make up mirror set up- as you walk into the bathroom there is a closet before the door. If the closet is open you can't get through and that space is quite tight. Other than that, we had a very pleasant stay and the hotel staff were friendly and helpful.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for taking time to let us know how your stay was. I am thrilled that you enjoyed the conference and also the hotel and it's amenities. We strive each and every day to provide our guests a great stay. Again we appreciate your notes and review and wish you safe and continued happy travels. Best regards, Monica

"A big hotel with small-town friendliness"

5
11/04/2016

My cousins met here for our annual reunion, and had a nice experience. Our rooms were ready before the normal check-in time, and we weren't hassled for staying a bit late at departure. We were recognized at the desk, got a great rate, and had very clean and comfortable rooms. While we didn't make use of the pool or exercise room, we appreciate the meeting room we rented, the business center and the (free) coffee bar in the lobby. The artwork in the lobby is attractive, and the parking is surprisingly convenient, even when there's an event in the (attached) convention center. My suggestions: try for a room overlooking the Mississippi River--it's a nice view. At checkout time the elevator is slow, and luggage carts are rare, so plan a bit ahead. If you need something, call the desk; they provide some of the best customer service I've encountered in a big hotel.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for taking the time to write us a review. We are glad to hear you enjoyed your stay with us. We strive to have some of the best customer service in the industry. Hopefully on your next stay with us, you will have more time to use the other amenities we have to offer. Looking forward to seeing you again soon.

"ANOTHER GREAT STAY"

5
03/04/2016

Clean room, great river view, friendly front desk and kind housekeeping staff on 4th floor. Hotel elevators, hallways were clean despite many hockey teams prowling the hotel. Despite the green mill cook going home early, a good time was had by our party!! We will be back!

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for sharing your experience with us. We are very happy that you enjoyed your stay and found all of our accommodations exceed your expectations. We hope to see you again in the near future. Thanks again and safe travels! Best Western Kelly inn Staff

"Chisholm Stay"

4
29/03/2016

I stay at the Kelly Inn in St. Cloud when I visit my daughters. They like to come and visit and I like the clean rooms, easy check in and the location of the Green Mill. the workers are very friendly and accommodating. It is located, easy access off of Highway #23. St. cloud is a fun town with lots of activities for family and friends to do. Great college and area.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for your review and letting us know how we are doing. We truly appreciate you taking time to give us your feedback.

"Another great stay at the Kelly Inn"

5
27/03/2016

My fiancé and I love staying at the Kelly Inn because it is close to downtown St Cloud and allows us to walk to the Paramount Theater and nearby restaurants. The hotel itself is very well kept, rooms are clean and smell fresh. If you are lucky enough to get a room with a view of the Mississippi you will not be disappointed. Staff is friendly and always are willing to answer questions, give us extra towels, etc.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for choosing to stay with us while you are in town. Our property has many things to offer our guest . With plenty of dinning and entertainment downtown and the backdrop of the Mississippi River makes us a perfect getaway. We hope to see you again soon. Safe travels, Thomas

"wonderful stay"

5
21/03/2016

reserved a king room expecting a standard size room with a king bed. was pleasantly surprised when i opened the door to a king bed, sofa, easy chair, and a small bar/dining area. The view off the Mississippi was wonderful and even though we were a block from the highway there was no road noise. Room, pool area common areas and meeting rooms were all clean and well maintained. Will definitely be staying there again next year when I'm in town for my continuing ed. All the staff members i had contact with were courteous and professional. Thank you to Kelly Inn for the wonderful mini vacay!

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you so much for staying with us . We appreciate that you took the time to give us this review and are pleased your stay with us was above and beyond. We look forward to seeing you again at your next conference or in the near future.

"Great stay!"

5
21/03/2016

Very clean, quiet rooms. Excellent climate control. Friendly staff. Nice restaurant attached. Green Mill. Close to downtown restaurants and shopping. Hotel has been recently remodeled. Only negative is parking. Far from my room.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you so very much for your review and for letting us know how your stay was. We truly appreciate all of our guests and the opportunity to host you during your stay in St. Cloud.

"OK place to stay, restaurant was surprisingly quite good"

3
15/03/2016

Hotel is surprisingly quite large and was very busy. Lots of kids taking advantage of the pool if you want to avoid noise, stay away from there. Not particularly modern but fine for short stay. Room is fine, small bathroom and sink outside the bathroom. Good closet and hanging space. Heating fine.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for taking time to let us know how your stay was.

"Great Stay!!"

5
14/03/2016

Friendly staff, very courteous even on an extremely busy weekend as there was a hockey tournament in town. Beautiful hotel, great rooms and very clean. Parking was very convenient and an awesome location close to so many attractions.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you so very much for your review. I'm thrilled to see that you enjoyed your stay with us and that you found your accommodations to exceed your expectations.

"Another Family Fun Night"

4
14/03/2016

Another Family Fun Night for our youth wrestling program. We were here last year for the same event and enjoyed our time. The pool area is a great place for all the parents to get together and the kids can have some fun swimming and playing around. Our room was just fine. Two complaints, one which I had last year was no where to change clothes. The bathroom is very small to change in with some privacy. Other complaint was there was no complimentary hair dryer to use. I didn't feel like lugging mine alone so I left it at home assuming there was a hair dryer. Made doing my hair take a bit more time as I had to air dry. Otherwise we had a great time.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you so very much for your review I am sorry that we did not meet all of your expectations but am happy to see that you were satisfied overall. We have been making a few changes here at the Best Western PLUS Kelly Inn and one of those changes is to streamline the look of our guest rooms and bring them up to date. In doing so we have for your convenience taken the stationary hair dryers off the walls and provided our guests brand new hairdryers in convenient storage bags so you can use it any where in the room. During your stay, the hair dryer was unfortunately located in the armoire. Because of your review, we realize this is not the best place for the hair dryer and are taking your comments to heart and relocating the hair dryers back to the bathroom either on the vanity or on top of the bath towels. Again, we appreciate you letting us know how we can give all of our guests better service and we hope to see you again during your travels to St. Cloud.

"Fantastic Hotel"

5
13/03/2016

This hotel property is outstanding. The room was extremely clean and very quite despite all the kids that were there during out visit. The pool area was very nice and the hot tub was perfect temperature. The bed was the best part. It was just perfect for sleeping. The staff were very nice and friendly and asked if they could make the stay more pleasant. The location is perfect and there is lots of parking and easy access to the area businesses. One more note to add. The a/c, heating unit was so quite I did not know it was even running.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
I thank you for allowing us to host your stay. We always enjoy hearing about your visit. I am happy to see that we exceeded your expectations. We welcome you back any time and hope to see you again during your next visit through our wonderful city of St. Cloud.

"MAMP Convention 2016"

5
13/03/2016

Perfect as usual. Room cleaned stocked, never had to ask for anything. Perfect location for our convention. Food, drinks & service was great. Staff friendly and we always have a hospitality room available.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Fantastic! I am thrilled to see that you had a wonderful stay with us. We appreciate you taking time to let us know how everything went. Safe and happy travels.

"Great value for the $$, friendly staff"

4
09/03/2016

I stay at this hotel frequently for seminars I teach. The employees are always extremely friendly and helpful. This is a great site for a one-day meeting. The rooms are nothing fancy but are well maintained and a great value for the money. The location is very convenient. The hotel is connected to Green Mill and guests receive a discount.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you so much for taking the time to let us know how we are doing here at the Kelly Inn. We are glad that you enjoyed your stay, and we hope to see you you again soon! Thank you, Thomas

"Very Busy "

3
28/02/2016

Perfect location for the event we attended. The hotel is less than 1 mile from the college. Rooms very small but clean. The hotel was filled with families attending several sports events in the area. The restaurant attached to the hotel is convenient.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for such a great review. I'm happy to hear that your stay was excellent and that you found it convenient during your travels to St. Cloud. We are proud to be centrally located in the heart of Downtown St. Cloud among great shopping, restaurants, parks and trails. There is definitely something for everyone here at the Best Western PLUS Kelly Inn, St. Cloud. For those that have stayed with us previously we invite you back and for those yet to stay we invite you to come check us out. See you along the way and we wish you all safe and continued happy travels.

"Clean room, good value for the money"

3
24/02/2016

The Kelly Inn advertised a very reasonable rate ($68/nt) for family members of patients at the St. Cloud hospital. Even thought the receptionist quoted me a different rate, she checked the web and honored that rate I requested. I came in late at night and left early the next morning, so I can't comment on the amenities. However, the room was clean, the night clerk courteous and the location, just minutes to the hospital, which was important to me.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you so very much for your review. We always appreciate our guests letting us know how things went with their stay. I truly do appreciate as well that you showed me at the time of check in the error which was listed on our website. We have remedied this and the rate has been updated to its proper pricing. I look forward to seeing you again along your next travels through our wonderful city of St. Cloud.

"February 2016"

5
22/02/2016

We had a great stay at the Kelly Inn. Upon check in we were told there was a better "family fun night" rate that included a free pizza at the Green Mill restaurant (attached to the hotel). We had pool side rooms that allowed easy access to the pool and they had round tables set up in an open area adjacent to the pool, which made dinner really convenient for our group. The pools are heated and there is a small kiddie pool that was perfect for our kids (age 4 and 1.5). The only negative was that there was a very loud group also enjoying the Family Fun Night package, they felt the need to share their music with all of the other guests. Made it a little hard for the kids to fall asleep. But at 11:00 pm the pool area closed and the music stopped, thankfully. All in all, a great stay and one that we would consider repeating.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for taking time to let us know how your stay was. I am thrilled to see that you enjoyed your time with us and that you found the value of your room and Friday Family Fun Package to exceed your expectations. It truly is always our hopes that our guests have an enjoyable time with us while traveling. We look forward to seeing you again during your next visit with us and again thank you for your feedback. Safe and happy travels! Monica

"Comfortable night stay conveniently located"

5
16/02/2016

Stayed for the KVSC Trivia Contest in February 2016; very friendly staff, good value, immaculate room, and a great location near the campus of St. Cloud State and downtown. We did not use the attached restaurant but it looked like it was nice, too. We'll stay here again next year!

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Fantastic! Thank you so much for such a great review. I'm thrilled that you had a great stay with us and found your accommodations to exceed your expectations. We hope to see you again during your next travels through our wonderful city of St. Cloud. Best regards, Monica

"Very Average"

3
16/02/2016

Location is great. Rooms are small but clean. Parking can be problematic. This is simply an average accommodation in all respects. It is attached to a Convention Center, so I suppose that market deletes the need to be at a higher overall level.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for your review of our hotel. I'm glad to see that overall your stay went well. I am sorry though that you did not have a "WOW" experience with us. We truly always strive to ensure every guest has a wonderful experience. If there is anything in particular that can make your stay better the next time please feel free to give me a call personally and we can assist in making your next stay exceptional.

"Excellent stay"

5
04/02/2016

I arrived on a Sunday and that night there were some hospitality suites that were a bit loud on Monday the same rooms were having alot of fun so I asked the front desk if I could have a different room. They had me upgraded to a family suite and an employee helped me with my bags! I slept like a baby for the rest of the week. It was a water view. It was so convenient to have the Greenmill connected to the hotel and with a room key I got 10% off my bill. Next time I'm in the area, I'll be staying here again! Thank you for the great accommodations!

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for staying with us. We are happy you enjoyed your stay and that we were able to accommodate your needs. We look forward to seeing you again soon.

"Don't go for the customer service!"

2
03/02/2016

I stayed at the Best Western Plus Kelly Inn in St Cloud MN on 01/30/16. I booked my room through the Best Western website. I was given a wide variety of choices as far as the number of beds and/or sofa beds and chairs. I selected a room that I believed would be a perfect fit - 2 queen beds AND a reclining chair. Upon check in I entered the room to find there was not a reclining chair - only two beds. I called the front desk immediately so that I could be moved to the correct room. I was told that there were no longer rooms with recliners. I asked what my options were, considering that I needed 3 separate sleeping areas. I was told that nothing could be done for me. When I asked about speaking to someone else that could help me, I was told that there were no other options - the front desk was it. As there were other family members also staying at this hotel, I did not wish to leave and go elsewhere. We travel often as a family for sports and dance competitions, as well as leisure. It is very important to me to be able to accurately choose a room that will accommodate the group I am traveling with. Overall, this hotel was decent. The beds were very comfortable. The bathroom was small, but clean. It also seems like a great place for families. However, based on this unfortunate experience not only do I plan not to return - I will definitely tell others about the lack of customer service as well as the misleading booking information on-line.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for taking the time to write your review. I'm glad I was able to speak to you over the phone and we were able to discuss your stay with us. It was a busy weekend and unfortunately not many room options to move to. We do our best to accommodate each and every guest to the best of our ability. I hope with our discussion you will give us that second chance and we will see you in the near future. Safe Travels, Thomas

"Clean Hotel"

4
02/02/2016

Room was very clean. Staff helpful and friendly. Attached to the Rivers Edge Convention Center which is where we were going so it was a very short walk. We were able to check in early and get parked right away.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for staying with us. We are glad you enjoyed your stay. We always like to hear how we are doing and what our guests have to say about their experience. Hope to see you again soon .

"Business Travel"

4
31/01/2016

Very attentive staff. Well appointed property. Nicely decorated. Updated recently. Comfortable beds. Located adjacent to the convention center. Clean rooms. Nice business center. Convenient parking. Right on the river, so there are pretty views.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for giving us this review. We have so much to offer our guest from the business traveler to the leisure ones. Located on the river and connected to the convention center is a great location for both. We wish you safe travels and hope to see you again soon.

"Great river views"

5
31/01/2016

Nice hotel. If you get a room on the river side, there are some spectacular views. VERY convenient walkway to the ST. Cloud Convention Center. Beds were comfortable. Had everything but a free breakfast, but Green Mill is conveniently attached.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
I am pleased you stayed with us and had a great stay. We have a lot to offer our guests here at the hotel property. Our location offers many amenities like downtown location and river view facing rooms. We look forward to seeing you again. safe travels.

"Nice room. Bad housekeeping. Dirty. Poor front desk/manager."

1
31/01/2016

We stayed in a river-view double queen room (check in Jan 22) . The room was large and had a full wall of windows overlooking the river, nice (room 259). I used the bathroom (very small) as soon as we entered the room. When I flushed I noticed a crusty texture on the flush handle. I looked down horrified to find crusted on brown stuff on the handle and a hair (which was not mine) on the toilet seat...GROSS!. I immediately went to the front desk to inform them. I told the front desk clerk and the manager... They made absolutely no apology and only said they would get housekeeping up to my room when they were available. Again, they did not even say sorry or do anything to make up for the inconvenience. I thought perhaps they would do something to make me feel like a valued guest since I am a Best Western Rewards member but not even a apology was offered. We reserve many rooms each year for the annual Vex tournament. We will be staying at the Courtyard for the next few years. Additionally the room next door had an extremely loud creaking door which would wake you out of a sound sleep. There is no breakfast and despite being centrally located the front desk told us the only fast food near by was a very substandard Subway. Wi-Fi was hit or miss. Worked about 1/2 the time.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for giving us a review. I do sincerely apologize for the issues you had while staying with us. I will be speaking to the front desk staff team to get more information from them on your situation. Our goal here is to make sure all of our guests are happy and that they had enjoyed their stay. please call me at the property and we can discuss the issues in person. Assistant Front Office Manager Thomas

"Usually a great place to stay"

3
30/01/2016

However, this time .... not so much. I reported an elevator malfunctioning, but I guess it was too late (around 8 PM) as maintenance had left. Taking the stairs, lol, I guess I do need the exercise. But the biggest problem was enjoying the sound of the elevator hydraulic pump cycling on and off ... all night ... every few seconds. Just a suggestion to management, have all desk staff trained in the proper procedure for powering down said equipment, .... please! No sleep makes for grumpy guests, haha. Overall, this hotel is wonderful. All hotels have their "one-off" instances, and I think this was one of those.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for taking the time to write your review. We do apologize for the problem we had on our end. The elevator should have been shut down to keep the motor from running all night. We do hope you give us a second chance and stay with us again soon.

"Great stay for New Year's Eve"

5
29/01/2016

I once again stayed in this hotel for New Year's Eve and had an excellent experience. There was a large line to check in, but the staff kept their cool and got us through efficiently. Jackie helped us get a room that fit me and my friends' needs as there were many of us that wanted to stay in the same room. The two-story three bed was spacious, private, and fit our needs well. Thanks!

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for staying with us. We had a great New Year's Eve. I'll be sure to pass along the great comments to Jackie . She is a very valuable employee to our company. We hope to see you again in the near future.

"Nice for work"

5
26/01/2016

Room was Clean, quiet and comfortable. Nice stay. Only downside was Food for lunches during convention was less than average. I was surprised. On plated dinner there were about 6 quarter sized potato pieces with a bacon wrapped piece of pork. Hmm...cheap cheap. Flows well for work conferences. Make sure your committee Samples food first. IMO.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank for staying with us and writing this review! We're happy to hear that you enjoyed your room. We do apologize that the food quality was not what you anticipated, and we will be sure to pass your feedback along to the catering department. We hope to see you again in the future!

"Winter Get-Away"

4
25/01/2016

Hotel staff was very friendly and helpful! We like the King suite overlooking the river, rooms were clean! We also enjoyed the drinks in the bar at the Green Mill! We will definitely stay here again!!!

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for staying with us! We're glad you enjoyed your stay, and we will also pass your positive feedback along to the staff at the Green Mill. We hope to see you again soon!

"Amazing Customer Service!"

5
25/01/2016

We stayed here for our company holiday party and when we arrived at 4pm, our room was not ready. There were hockey teams that had just checked out, so they had many rooms that were not cleaned yet. We had to be at the convention center for our party that started at 5pm and we still had to get ready. The front desk employees did everything they could to find us another room so that we wouldn't be late for our party and we ended up getting a Jacuzzi suite upgrade. They were very kind, fast, and professional. Having worked in the hotel industry before, I realize how difficult it is when there are late check outs and everyone in the hotel has to work together to get done FAST. They did an outstanding job and the hotel was beautiful. The convention center was awesome as well. GREAT STAFF! Easy parking! Highly recommend this place!

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for your great review! We are happy that we were able to accommodate a check-in for you so that you could get to your party on time. Our front desk staff is always ready to do whatever they can to get you where you need to be in a timely manner. We will certainly pass your kind words along to them! Thank you again for your positive feedback, and we hope to see you again in the future.

"Fun family get away"

4
24/01/2016

We have been staying here for a weekend in the winter, for several years. We always stay poolside and have a great time! The only problem with being poolside is the noise (the pool area is open and LOUD past 11pm). But, the convenience of having the pool right there, and tables to sit at is worth it! Poolside rooms are small, but have a mini fridge and like I said, so convenient.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for your review! Our poolside rooms are quite popular on Friday nights, which are our Family Fun nights. (Our pool area closes at 10:00 PM on weekdays and 11:00 PM on weekends.) We're glad to hear that you've stayed with us several times, and look forward to seeing you again in the future!

"Not what I had hoped for."

3
23/01/2016

Room was clean and bed was comfortable, however noise was an issue. Was woken up several times two of the nights I was there. Seems you can hear what goes on in the hall like it was in your room. Some group that was there for training was drinking and staying up till 3am and quite noisy. Called front desk the first night but just put up with it the second night. Needs to be something in place to protect other guests when this happens. Not Kelly Inn's first rodeo so they are aware this happens from time to time. I was offered to be moved to another room, but it should be the opposite . . . the offending noisy person needs to be the one that is required to move. Tried the restaurant that is part of the hotel and found it to be friendly but food is not where it needs to be for the price. Seems the chef/cook is not of the caliber they need to be. Not all the help is that colinary savvy. I requested from the hostess an assurance that the oatmeal they show on the menu was real rolled oats or old fashion oats and not the instant or 1 minute oats that has the texture of baby food. I was assured that it was the real deal and so i went ahead and ordered. You guest it, quick oats. Spoke to the waitress about it, not complaining but FYI ing to her that it was not what it was advertised to be and she was apologetic but defensive about it being what it was suppose to be. Restaurant staff need to be up on what the kitchen prepares for the customers. These were not young staff either and should know the difference between regular oats and the quick oats and the textures. Ordered a steak for dinner the first night and was quite disappointed in how it was prepared. Simple preparations that seemed to miss the mark by quite a bit. overall rating would be 5 out of 10 for the hotel and 3 out of 10 for the restaurant.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for your feedback. We do apologize for the inconvenience that you had with the noise in the hallway. With regards to the Green Mill food, we will be sure to pass along your feedback to the staff down at the restaurant, as they are a separate entity from the Kelly Inn. We're glad to hear you enjoyed your comfortable bed, and wish you safe travels in the future!

"Outstanding customer service "

5
22/01/2016

Stayed at the Kelly Inn Jan 19-21 . The room was spotless and passed the UV light test with flying colors. We were on the 6th floor overlooking the river. We have a small (9 pound dog) and were very comfortable. The best part of the stay was the interaction with Morgan at the front desk. We were in town due to a medical emergency and originally booked 2 nights. When we discovered that we needed an extra night and the hotel was completely booked, he offered to call me on my cell if there was a cancelation. There was, and I received a call from him confirming the extra night. I think it is refreshing to find an individual who is both efficient and so concerned for the welfare of his customers that he is willing to go the extra mile to assure their satisfaction. We will be returning at least one more time as unfortunately our relative will be hospitalized quite a bit longer. I recommend this hotel. Amenities : odd numbered rooms on the 6th floor have great views, covered free parking, nice pool area, good free wifi, attached to convention center, free pet policy (if you bring a pet please pick up after them, don't mess this up for the rest of us), convenient to St Cloud Hospital with hospital rate. Great place to stay made better by the exceptional employees.

"Rude"

2
18/01/2016

Very disappointing, check in clerk was very rude, I didn't feel special in anyway my husband and I picked the BW because we loved the one in whitefish mt. We asked for the military discount since my husband is a disabled and for some reason the price of the room was going to be $20 more if we used the military discount how does that make any sense. We stayed in a hotel because my husband is going into the VA hospital for PTSD treatment and will be here in Saint Cloud MN for 45 days and I will be returning to visit, and will not be returning to this best western, the rooms are great but with the amount of money I spent on the room king suite I expect to be treated with respect and not rudeness, I will take my business elsewhere

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for your review. I apologize for the difficult check in you had. I spoke with the front desk agent and it seems there was a miscommunication on the room style and what type of discount could be applied to the room. it appears you wanted a Jacuzzi suite for the night and those are a bit higher than a traditional room . If you would like to discuss this a bit further I would be more than happy to go over it with you. Thank you and safe travels Thomas

"Painful check-in"

3
17/01/2016

Four employees worked the front desk, three of the employees dealing with a hockey mom trying to get a poolside room, and only one employee checking guests in. As the lines grew longer, and there was obviously no solution in sight, (hotel was completely full for the night), at least ONE of the three should have started to help the waiting guests. I have stayed at this hotel each year for 20+ years for a conference, and this was the worst front desk service we have ever had. Some review of training needs to happen.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for taking the time to write your review. I apologize for the complicated check in process. Sometime when a problem arises too many people try to resolve it, thus not realizing the number of guest in line. We strive to make sure we resolve any problems the best way we can. I will be sure to pass this along to the front desk team. We greatly appreciate your years of business with us and hope to see you in the near future. If you have any questions or concerns, don't hesitate to contact me. Thank you! Thomas

"Great place to stay in St. Cloud"

5
08/01/2016

I've stayed at this hotel a bunch of times because of regular conferences I attend there. It's on the main drag but not in the middle of all the restaurants and places to shop. Parking is easy. Staff are competent and friendly. Rooms have consistently clean, well-kept, stocked and comfortable. Beds would make Goldilocks happy; just right. Quiet at night, too. My only grip--and it's a small one--is that there's no way to get breakfast without leaving the hotel. The attached restaurant doesn't do breakfast and while there are restaurants nearby, if you're headed to a conference next door, it's inconvenient to have to go searching for a morning meal beforehand. I've learned to bring some fruit and yogurt and put them in the room fridge so it's not life threatening, I just prefer it when the hotel offers breakfast options. That said, I will happily continue to use the Kelly Inn for my lodging needs for many years to come. It's nice to have a reliable friend far from home.

KELLYINN24113, Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for your review! While the Green Mill, our attached restaurant, does not offer a continental breakfast, they do serve a breakfast buffet every morning, and guests are welcome to use their 10% discount towards this meal. Thank you for your continued business, and we look forward to seeing you again soon!

"Super comfortable bed!"

5
07/01/2016

Hotel is great. The beds are incredibly comfortable and the rooms are very spacious. I would highly recommend this hotel. I travel extensively and stay at most of the Best Western's throughout the country and this hotel ranks up there with being the best.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for staying with us and for taking the time to write this review. Our goal is to give our guests the best experience possible while they are away from home. We hope to see you again soon!

"New Year's Eve stay"

4
02/01/2016

Our room was on the 6th floor with a beautiful view of the snow-covered Mississippi River. Check-in was quick and we had under cover parking. Our room was ready and everything was neat. We had a microwave/frig. Since we were going to a party in the River's Edge Convention Center it was great to just walk through the hall way from the hotel to the Center. There is a Green Mill in-house and many eateries within walking distance too. The bed was very comfortable!

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank You for choosing to stay with us. We are happy to hear you enjoyed your stay and look forward to seeing you again soon. Happy New Year and safe travels.

"New Years Eve"

4
02/01/2016

We got a package special with tickets for the Fabulous Armadillos. Everything was great. Pool was warm and clean. Josh at the front desk was very helpful and courteous. Coffee provided in the front lobby as well as in room. Very comfortable beds

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for taking the time to write this review . We enjoyed having you stay with us and look forward to seeing you in the New Year. From all of us at the Best Western Kelly Inn, Happy Holiday's!

"No Holiday Room Service"

2
26/12/2015

When I arrived I was very disappointed to learn there was no room service available over the holidays. I specifically chose the higher paying hotel for this feature. There was no mention that this service would not be available. The room was very noisy next to the parking lot, and the closing of the hallway and hotel room doors. it took hours for the heat to work, spiders were crawling around the TV and the bathtub. I was set to spend two nights here, but had to switch hotels.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for taking the time to give us a review. I apologize that we were unable to provide the services you were looking for . Your booking was made online 3rd party so they would not have known the restaurant on our property was closed Christmas Eve and Christmas day. If you would like to have a personal conversation regarding your stay I would be available to assist. Safe travels. Thomas.

"Friendly, pet friendly, clean, comfy "

5
25/12/2015

Awesome service! I've stayed here a couple Christmas Eve's with my dogs and they are awesome! Beds are comfy, showers are hot, and rooms are clean and quiet! Even last min they were able to switch my room to accommodate my brother. Thank you!!

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for choosing to stay with us , We are dedicated to giving all our guest the best customers service possible. We hope to see you again soon. Happy Holidays !

"Comfy and Quiet, but Painful"

4
14/12/2015

This hotel is fairly priced for the accommodation. I was here for the dog show next door at the Rivers Edge Convention Center. This hotel was very accommodating. They made biscuits and plastic bags available to exhibitors during our stay. The rooms were quiet and the hotel, I suspect, segregated us to one wing of the hotel. I could hear a dog howling in the room next to me when its owner left it there for several hours... but just barely... nice thick walls. However, there is no breakfast. I came prepared based on other reviews to pay extra for a good breakfast, but alas, the in-house restaurant did not open until 8:00am, and at that I did not see a breakfast menu available. I ended up getting a pop tart out of the over-priced vending machine. In fact... the vending machines in this hotel ended up becoming my friends. I ordered room service my first night from the Green Mill and it took over an hour to have a club sandwich with sweet potato fries brought to my room. The fries were cold and the sandwich was warm and soaked in pickle juice. Really? It took an hour for this? My attempt at lunch the next day was no better. The next morning I walked over to Perkins... the only thing open. So sad. On the bright side.... this hotel does have a great front desk staff and they keep the coffee flowing in the morning. MMM Great Coffee.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for taking the time to write your review. We always like to see how we are doing and what we can improve on. I do apologize for the inconvenience you had with the restaurant and will pass and this information on to them. We love having this event every year and look forward to seeing you again soon.

"Perfect!"

5
14/12/2015

We picked this hotel due to the close proximity to the conference hall - we were exhibiting at a dog show. The staff was great... the room was clean and comfortable... and they allowed our dogs to stay in the room with us and supplied dog cookies and bags to pick up after our dogs. Everything was perfect!

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for your review! We are glad you enjoyed your stay with us. The dog show is always one of our favorites and hope to see you again soon.

"Dog show weekend"

4
14/12/2015

Room was very clean, and the hotel was next to the dog show. They allowed dogs into the rooms which was very nice. Overall the Kelly Inn meets expectations and they really try to help their customers.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you so much for your kind review! We always have a great time with the dog show event. We hope to see you back next year!

"Excellent Stay"

5
10/12/2015

I am usually a person that stays at the Merriott hotels when I travel to the Minneapolis area but when I go to St. Cloud, Minnesota I always stay at the Kelly Inn Best Western. The Kelly Inn is a great location! It is located right in the down town area. It is very close to St. Cloud State University where many of my family and extended family have been educated. It is also an easy drive to the shopping mall. The Kelly Innis very clean and cozy and the staff is very easy to work with. The pool is clean and the hot tube is "hot."

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for your review, and for choosing the Kelly Inn when you stay in Saint Cloud! We hope to see you again next time you are in the Saint Cloud area. Go Huskies!

"Great"

5
04/12/2015

Stayed here for business. Great room great service and great food from the restaurant. I will stay again for sure express checkout also was a plus. Good location but parking can get crowded. What more can I say. It is a great place to stay.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you so much for your review. I am happy to hear that your stay went well and that we can anticipate you on your return travels to our beautiful city of St. Cloud.

"Stranded In St. Cloud!"

5
01/12/2015

We couldn't have picked a better hotel to be stranded due to a flight being cancelled. Nicely updated, clean, and comfortable. We loved the Green Mill being attached to the hotel and the great view of the river. Front desk staff was friendly.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
I am thrilled that we were able to accommodate you during an unexpected overnight in St. Cloud. It is with the utmost thanks that you took time to let us know how we are doing. I appreciate your kind words and have passed this along to our team. Have safe and happy travels.

"Decent Stay for Price"

3
20/11/2015

I had an uncomfortable bed and the coffee maker looked like it hadn't been cleaned in a while due to the dust and old coffee spilled on it. The bathroom it the room I stayed at was very small and was impossible to close the door if you were on or around the toilet. The shower was clean and so were the sheets and room all around. It wasn't bad for the price but it could have been a little better. I wish I would have brought my swimming suit because they had a great pool and a hot tub. I also went to the Green Mill which had a great atmosphere, awesome food and very friendly service. I would stay at this hotel again for the reason of that alone.

KELLYINN24113, Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for taking the time to let us know how we are doing, we really value our guests comments and suggestions. I apologize for your inconvenience and we will make sure to pass this along to our housekeeping department. I am pleased to hear that you were able to take advantage of some of the amenities our property has to offer! We hope to see you again when passing through St. Cloud!

"Best Western is Best"

5
19/11/2015

We stay at the Best Western Kelly Inn every November for our annual meeting and bandquet. The rooms are great, clean and I appreciate the free WiFi. The staff always takes good care of our meeting rooms with ice water changed out for fresh during our lunch break. The attached Event Center handles our large banquet with ease. Love this Best Western!

KELLYINN24113, Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for taking the time to write a review of your stay. We are thrilled to hear you enjoyed your stay and appreciate you taking the time to say such kind words! It is important to us to guarantee our guests have a wonderful stay. On behalf of the Best Western crew we value your loyalty in choosing to stay at our hotel and look forward to seeing you in your next stay!

"Great Expirencein about a minuetes time"

5
18/11/2015

CLEAN, Comfortable. Beautiful modern décor throughout the entire hotel that gave you a feeling of being in a luxurious hotel. The free underground parking is also convenient as the elevator is nearby to bring you to your floor and you can get down to your vehicle in about a minutes time. Nice clean large indoor pool area. Will stay here again!!!

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
From all of us here we thank you for allowing us the opportunity to host your stay. I am happy to see that you enjoyed your time with us and invite you back.

"Very nice place to stay"

4
18/11/2015

The room was extremely clean and looked brand new, it had a fridge & microwave with sometimes can be a big plus. The staff was very friendly and helpful. I will come back to this hotel again without a question!!

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for your review. I am thrilled that you enjoyed your stay with us and found your accommodations to exceed your expectations. We always strive to ensure our guests are taken care of and appreciate you taking time to let us know how we are doing. We wish you safe and continued happy travels.

"Great staff!"

5
17/11/2015

I have stayed here many times for business reasons. During my current stay, for some reason the Wi-Fi was not working in the room I was in. I have never had this problem before while staying here. Brendon, the awesome guy working at the front desk went to reset the WiFi and it still wouldn't work. Without hesitation he offered me a new room, more centered in the hotel. To my surprise he upgraded me to an executive suite. Brendon, you rock!! I was able to continue to work with out Internet interruption and meet deadlines! Thank you Brendon!!

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
FANTASTIC!!!! I am absolutely thrilled to hear that you had a wonderful stay and that Brendon exemplified genuine customer service. Brendon is a wonderful addition to our Front Desk Team and truly shows our guests a great attitude with a sincere heart. I appreciate you letting us know how your stay was and we hope to see you again along the way. Best regards!

"No breakfast!"

4
17/11/2015

The $7.00 breakfast in the attached restaurant is nothing more that what you get at cheaper hotel chains for free, but you have to pay for it! Best Western get your act together and offer a free breakfast for your clients. The parking is outrageous. There was a banquet of some sort the Saturday night we were there and had a horrible time trying to find someplace to park.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for your review. I truly am sorry that you found difficulties with your stay including the breakfast and parking. Unfortunately we do not offer a complimentary breakfast as the Green Mill Restaurant is on site with us and offers a variety of hot and cold breakfast items at a discount rate for guests. Although we may have been very busy the weekend that you stayed we do have generous parking which is complimentary. If any of our guests have discrepancies with parking we invite you to speak to one of our talented Front Desk Associates who would be more than happy to assist you. We hope to see you again on your travels through St. Cloud and invite you back to give us another try.

"Business meetings"

5
15/11/2015

The location was perfect because our meetings were in the conference rooms at the hotel. Room was nice and clean. The Kelly Inn makes it very easy to book a room and the check-in process was very quick. We will stay here again!

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thanks Justin for such a wonderful review! I am thrilled to see that you enjoyed your stay with us.

"Nice"

4
08/11/2015

Very nicely decorated and remodeled. It has a great view of the river. Nice pool area with hot tub. Wish it would have breakfast. Clean. Fridge ..microwave if you want to bring food. Pet friendly. SCSU. Discount

"Good Service; Tired Hotel"

3
30/10/2015

The service was very good, but the rooms and most common areas were dark, dingy and smelled musty. I could have done without the insect crawling across my phone also. While hot water was plentiful, shower pressure was very low. Location on the river and attached to the St. Cloud Civic Center is convenient for those attending a conference. The room service provided by Green Mill restaurant (also attached to the hotel) was adequate, though not speedy. Consistency within the Best Western brand is still a problem. You never know what to expect and this particular "plus" hotel--while providing a fair level of service--did not meet my expectations in regards to room comfort.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for your review. I apologize that you did not find your stay to exceed your expectations. If there is anything that I can help you with please feel free to give me a call at your convenience. Best regards, Monica

"Great improvements have been made"

4
30/10/2015

I stay at this property at least once a year for conferences. It has been refurbished and is very much updated from the last time I stayed. The rooms are clean and nicely furnished and really enjoyed staying here. Close to all conference rooms and Green Mill restaurant when weather was too nasty to go outside.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
From all of us here, thank you for your review. I am pleased to say that the Best Western PLUS Kelly Inn has within the past 2 years or so been completely updated. We are thrilled with our changes and feel our guests are experiencing a much more relaxed and enjoyable stay with us. We take to heart our guests expectations, requests, likes and values and have provided all of you a better product, something you can appreciate and something that we are very proud of. If you have yet to stay with us we invite you to come check us out and what we have to offer. If you are a returning guest of ours we thank you for your loyalty and continued patronage. See you along the way.

"Excellent Service from Start to Finish!"

5
28/10/2015

This hotel is 5 star in my eyes! I had a great experience from the time I called the hotel directly to make reservations to the time that I checked out! Everyone is so professional and so caring - tops in customer service!! The rooms were very nice and super clean and comfortable. The housekeeping staff did a great job and always greeted me with a smile and asked if I needed anything. We had a reception and dinner there and it was excellent. It also was conveniently located to shopping - restaurants and the Convention Center. I didn't have to move my car for 3 days! Thank You to all of your staff! I will stay again when I am in the area and will recommend to all!

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you so very much for such a kind review. I am so happy to hear that everything went so well from beginning to end of your stay. We truly strive to make sure everyone feels that the Best Western PLUS Kelly Inn is a home away from home during their travels. We would be happy to see you again during your future travels through our wonderful city of St. Cloud. Best regards!!

"Very poor customer servicde"

3
26/10/2015

1. I had a horrible fall and was taken to the emergency room by ambulance. The management showed absolutely no concern. I even had to request an accident report to fill out. 2. On the afternoon of my last day I requested that a taxi be arranged for me for 11:45PM to go to the Amtrak station to catch the train at 12:30am. When I went to the lobby at 11:45 I was told it would be at least 45 minutes for a taxi to be there. It appeared that they did not call until 11:40. After must protestation on my part they finally got a cab in time for me to catch the train. And hey acted as if I were somehow to blame.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
I am very sorry that you had a difficult time during your stay. As always, we are more than happy to help in any way that we can. If you would like to have a personal conversation regarding your stay I am more than happy to be of assistance. Best regards, Monica

"Outstanding service (Jackie) and cleanliness excellent location, river view. Green Mill attached plus Convention Center"

5
26/10/2015

Experience was great, room was excellent, location outstanding, amenities well provided; BUT main reason for review is to complement Jackie, desk clerk for outstanding service....our room reservation was recorded in a rather complicated manner because of our large convention. Her diligence was amazing and all done with courteous proficiency and resulted positively for us in a hassle free manner.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you so very much for the kind review! I am thrilled to hear that Jackie did an amazing job for you and went above and beyond. I will be sure to pass along your kind words as I am sure she will be happy to hear you found your stay great. I am proud to have some of the best associates in this business. If you want to stay with a hotel who offers a home away from home with some of the most down to earth Front Desk Associates, come and join us and let us know how we can make your stay better. See you along the way.

"Perfect fit"

4
26/10/2015

The hotel staff were efficient and pleasant, the room was nice and clean. It's very nice being right next to the convention center when you have an event there. The only reason it did not get a 5 is that the hallway noise is very discernible and there were not enough blankets so sleeping was somewhat compromised Overall, a good place for the price.

"Beautiful Fall View"

4
21/10/2015

Was here for a 2 day conference at the attached convention center. The room I had was on the 5th floor with beautiful view of the river. The bed was very comfy. Standard 2 bed room with a fridge and microwave. Everything was clean and appeared relatively updated. Convenient to the convention center. We ate dinner at the attached green mill which was very good and you get a discount with your room key. All in all I would highly recommend!

"Perfect downtown location"

4
19/10/2015

Friends and I stayed here in September, 2015, for our Resident's Advisor reunion at St. Cloud State University. The front desk staff was friendly and accommodating for an early check-in. The housekeeping staff was OUTSTANDING and very helpful! Not only did they provide a much needed implement for our room, they volunteered more towels and amenities, when they found out it was 3 women in the room. This location is very close to all the shops, food and bars in downtown St. Cloud.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for such a kind review. I am thrilled to hear that you and your additional attendees enjoyed their stay with us this past September. We appreciate you letting us know how things went and how your stay was. We invite you back for another experience and look forward to your next stay.

"For the area this was a good hotel."

3
19/10/2015

Not what you expect in major metropolitan areas when it comes to amenities and hotel renovations but for the area and proximity to area attractions, was pleased with the accommodations. The friendliness of front desk personnel was less than friendly. Coffee in the lobby was less than desirable. We did have a Jacuzzi room and from past experiences this is probably one of the more larger tubs we have had. However, plan on bringing your own bubble bath. The hotel does not have any available. We wanted a relaxing weekend and for the size of the room, and watching the football game on Saturday afternoon, the size was a bit small to see the score when relaxing in bed.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for your review. I apologize as we were not able to fully accommodate your expectations. It is always our hopes that each guest feels the value during their stay. We do appreciate you letting us know how your stay was and hope you allow us the opportunity to host a future stay.

"Great Poolside Area when there is not a wedding reception"

4
19/10/2015

Poolside area is awesome. Great area to let the kids play and swim with plenty of room for the adults to hang out and not feel like you are right on top of the pool. Plenty of space for everyone!! However during our stay there was a wedding reception that shared the space on Saturday. That was disappointing and a bit awkward. The reception noise in the room was more than I would expect to have to hear inside your room. Despite this it is still a very nice hotel and a great space. We will definitely consider staying here again.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for taking time to let us know how your stay was. I'm thrilled to see that you enjoyed your poolside room. We hope to see you again along your next visit through our wonderful city of St. Cloud.

"Best Hotel in St. Cloud"

5
14/10/2015

This hotel is excellent, well located right at the conference center and adjacent to downtown, within walking distance of shops restaurants etc. The Green Mill restaurant is right next door. I have stayed here before. The manager of this hotel knows what leadership is all about. Great staff, friendly and helpful. Business suites are spacious and well appointed. This place is a winner.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you from all of us here for your kind words and review. It truly was great seeing you again this week and we welcome you back with a warm heart. It is always our hope that our guests feel like the Best Western PLUS Kelly Inn is a home away from home during their travels. We are thrilled to see those guests who have become family and friends pay us another visit. Again, thank you for always allowing us to host your stay and we will be seeing you again soon.

"Great stay"

3
13/10/2015

We had a wonderful stay at the hotel. We had poolside rooms and wanted to hang out by the pool after 11pm and we could not because it was closed. That was a bummer! It was nice to have the Green Mill restaurant connected to the hotel and the St. Cloud Civic Center connected also!

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for your review. I am sorry that we did not have extended pool hours during your stay. It is always our hopes that each of our guests enjoy a nice quiet and restful stay. We appreciate you letting us know how your stay went and hope to see you again along the way.

"St. Cloud Best Western Plus (Kelly)"

3
10/10/2015

This motel was very convenient to two essential venues of our visit (Pioneer Place and St John's). However, there were no assist bars in the shower (somewhat risky for older folks), and there was no way to leave shower light on during night without it shining on the bed since there was no door to sink area: it is an open area and mirror placement was unusual. Staff were very helpful, room was convenient to access. Room itself odd.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for your review.

"First visit since rennovation - nicely done"

4
09/10/2015

This was my first stay at the Kelly Inn since their room renovations. My room was clean, comfortable and updated. I had a lovely view of the river and enjoyed meals at the Green Mill on property. My only dissatisfaction is with the exercise facility. I tried two pieces of equipment before I found one that worked. And even that was in poor shape. There is insufficient ventilation/air when there were three of us in there at the same time. It's time to bring this space up to the quality of the rest of the property. Then I'll give you a 5* rating.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for your honest review. I have passed your message onto my General Manager in regards to the fitness facility. We always appreciate hearing from our guests and learning what we might be able to do better at the property. Again, many thanks and we hope to see you again during your future travels through St. Cloud.

"Recent Business Trip Stay (Conference within the Kelly Inn"

5
08/10/2015

I was very impressed by the hotel's accommodations, service, rooms, parking, pleasantries and conference locations. Ease of returning to your room between sessions was amazing and relaxing; reducing stress and allowing one to use the facilities and refresh. Rooms were clean and impressive; hotel staff were extremely efficient and timely with cleaning and service. Special accommodations were provided for two co-workers who required special dietary needs; the food arrived hot and timely (Johnny on the spot). The food was fantastic and plentiful. Enjoyed my stay.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for taking time to let us know how your stay was. I am thrilled to hear that your conference went well. I enjoy knowing that many of our guests consider our hotel a home away from home during their travels. Again, many thanks and we wish you safe and continued happy travels.

"None"

4
05/10/2015

Prices of food service were very high. It was difficult to get to hotel from St Cloud's main street. It was difficult to get to exit street I desired. Front desk clerk should have told us about the parking ramp, since it was for both paying and non-paying. There was a convention center next door that used the same entry ramp.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for your review. I am sorry to hear that you had any discrepancies during your stay. If there is anything that I can do to remedy this frustration please feel free to give us a call directly and I would be more than happy to speak with you.

"I'm lovin' this place"

4
01/10/2015

What a great layout! Windows to the pool are really nice for knowing if it's busy or not and to watch loved ones for safety. Lovely decor with lots of chairs right in the halls. Kindly staff and Green Mill Restaurant offers 10% off if you're a guest! The rooms are nice too. My only complaint is the elevators. They need more since the convention center is attached and that means a lot of people.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thank you for your review. We always appreciate knowing how we are doing. Have a fantastic day!

"Great Place"

5
30/09/2015

I stay here often and always have a good experience. The staff is wonderful, rooms are clean, large and comfortable. Food at the green mill is exceptional. Many times I am there for meetings and conferences. The price is competitive with much lesser quality hotels.

KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review
Thanks David for your kind review. I am thrilled to hear that you enjoy our facility and all of the amenities that come along with it. We always enjoy seeing our return guests as we value your loyalty and friendship. Safe and continued happy travels.

"Great Hotel"

4
30/09/2015

Stayed here for the Granite Games. Very nice hotel with great customer service. Provided a nonstop shuttle all weekend to the event location. We stayed in a bilevel family suite. The setup was a little odd. Entry was into the top level which contained the 1 and only bathroom, 2 queen beds, a large tv and clothing armoire and the kitchen equipment(microwave, small fridge, coffee maker). This level was very cramped. The lower level was very large with 2 queen beds, a table with 2 chairs, a large dresser with tv, and two arm chairs. This hotel is huge. Beautiful view of the Mississippi, and a great restaurant. If in the area again we would definitely stay here!