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Best Western Plus Kelly Inn

100 4th Avenue S, Saint-cloud, 56301-3615 Etats-Unis
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Contacter l’hôtel
Contacter l’hôtel
TEL : (320) 253-0606
4.0 / 5
1091 Avis Tripadvisor

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Les points forts de l'hôtel


Salle de jeux

Services hôtel

Service d'étage
Restaurant à proximité
Piscine intérieure
Air conditionné dans l'hôtel
Wifi gratuite
Parking gratuit
Centre de fitness
Réception 24h/24
Equipement Business Plus

Services chambre

Fer et planche à repasser
Les points forts


Salle de jeux

Services hôtel

Service d'étage
Restaurant à proximité
Piscine intérieure
Air conditionné dans l'hôtel
Wifi gratuite
Parking gratuit
Centre de fitness
Réception 24h/24
Equipement Business Plus

Services chambre

Fer et planche à repasser


Surplombant la rivière Mississippi, cet hôtel de Saint Cloud a tout pour vous séduire, avec son service de qualité exceptionnelle et sa situation idéale.Cet hôtel de Saint Cloud est rattaché au centre de congrès Rivers Edge et pourra donc accueillir tous vos événements. Que vous souhaitiez organiser votre mariage ou une convention d'affaires, notre personnel compétent se charge de tout. Nous sommes également situés à proximité du centre-ville où vous trouverez de nombreux magasins et restaurants.Si vous séjournez en ville pour profiter des attractions locales, vous n'aurez pas le temps de vous ennuyer. Le centre de congrès accueille de nombreux concerts tandis que le Paramount Theater propose toute une sélection de spectacles. Exercez votre swing sur le parcours de golf de Territory et de Wapicada ou au country club de St. Cloud. Vous préférez les sports de contact ? Le centre national de hockey, St. Cloud Rox et le complexe athlétique municipal ne se trouvent qu'à une courte distance en voiture.L'hôtel est situé au cœur de la ville de Saint Cloud, à quelques minutes à pied de boutiques et de restaurants uniques. Nous recevons de nombreux voyageurs d'affaires travaillant pour Wells Fargo, Knife River, Capital One, Prime Vest Financial, Coborns, l'hôpital de Saint Cloud/CentraCare Health Systems et pour les services destinés aux avions militaires de l'aéroport régional de Saint Cloud. Nous prenons en charge tous vos besoins professionnels de manière rapide et efficace pour vous laisser un maximum de temps libre.Saint Cloud compte de nombreux hôtels mais aucun autre établissement n'offre une situation idéale en plein centre-ville et une vue magnifique sur la région. Si vous êtes venu visiter la future université de votre enfant, sachez que cet hôtel de Saint Cloud se trouve à quelques minutes à pied de l'université d'État de Saint Cloud et à une courte distance en voiture des universités Saint Benedict et Saint John.Réservez votre chambre au Best Western Plus Kelly Inn et préparez-vous à être choyé. Passez un excellent séjour !


Avis clients

Basé sur l'avis de 1091 voyageurs
Très bon
Rapport qualité / prix
"Fire alarm rang at 1:30 AM"
Gabriela F, 12 Juillet 2024

Had to evacuate down six flights of stairs with my three toddlers due to a false fire alarm. Fire alarms happen, but what really ticked me off was zero direction or help or apology from staff. None of them came out to check on the guests nor did they offer any apology or comp on the morning. Would not stay here again.

"BW Kelly Inn St Cloud MN"
Anne L, 07 Juillet 2024

Convenient location. Near walking and biking trails. Near nightlife. Pleasant staff. Clean rooms. Comfortable.

Safari763139, 24 Juin 2024

The room smelled horrible. Big hole in the carpet. Dirty wash cloth in the shower from the previous guest who was there before me. Manager was rude. Air conditioning hardly cooled the room. There was a baseball tournament in town the place was very loud kids running all over unsupervised no staff around the area. Hardly could get a towel for the pool if you could even get in the pool there were so many kids in it. Beyond pool capacity for sure.

"Noisy conference hotel"
373shannona, 23 Juin 2024

Our room window faced the swimming pool atrium and easily 100 kids were there running around screaming until 11pm when the pool closed. They were also running up and down the hallways. If you need sleep and aren't part of a conference, this is not the hotel for you!

"Comfortable and clean."
Carol J, 23 Juin 2024

This was the second time we have stayed here. The rooms are clean, the staff is friendly and efficient. It is good value for your money! We would stay again! It is right on the Mississippi River!

"So nice!"
srestifo4, 10 Juin 2024

Being in a college town, I was pleasantly surprised at how homey and cozy this hotel felt. It was also so clean and the staff were very nice & helpful. The view of the river was lovely, the room was large and the bed was comfy. Great value, too!

"Nice and Clean"
byaeger2024, 24 Mai 2024

The motel was very large with lots of views of the Mississippi River. The pool area looked to be fun if traveling with children. The bed was comfortable, and room was good. Small bathroom area but served the purpose.

"Good hotel"
Curiosity761859, 17 Mai 2024

Nice hotel within walking distance to downtown restaurants. Good view of Mississippi river. Lower price than other hotels in St. Cloud, but breakfast was not included.

"Not the Best Western experience I've come to expect."
960debbiee, 29 Avril 2024

Compared to every other Best Western hotel I've stayed at in the United States of America this was an awful experience. The front desk staff did not evidence confidentiality and good communication to me. This is a large hotel and the person who checked me did not communicate any information to me about the hotel parking, amenities, what I assumed was a complementary breakfast and how to get to my room after she asked if I'd stayed there before and my reply was no. My elite member bag had my name written on it in large letters, which was peculiar and a perceived violation of privacy. I've never been to another Best Western location where my name was on public display. It was a long walk from my parking spot to an elevator, the location of which was not explained by front desk staff. A short walk through the lobby to another elevator took me to the floor where my room was located. The room appeared to be clean when I gently touched the door and it pushed open for me to walk in. Apparently housekeeping, or whoever was last in the room, did not pull the door closed tightly because it was not locked. Lights flickered when I turned them on and one of the lights by the dusty complementary coffee maker area perpetually flickered. Bedding was clean, but bathroom was not. There was a peculiar stain and matted hair on the toilet paper dispenser and what appeared to be blood splatter on the bathroom wall. Sink, tub and toilet were clean but dated back to the 1980s. The tub was slippery and the toilet low to the floor. The most disappointing part of my stay at this hotel was that the staff never communicated that what one would come to expect from a Best Western plus in a complementary breakfast was not complementary. There's an attached restaurant which served a very limited breakfast by Best Western standards that cost $10 per guest. Drinks were an additional charge. The restaurant staff freely expressed their dissatisfaction with the hotel staff not communicating the fee for food and drink. When a guest enters this hotel, they are greeted with a very pleasing to the eye, modern and well-maintained lobby area. Perhaps there are other guest rooms at this location that parallel the modern look of the entrance. My room was not one of them. The check in and check out experience were unpleasant at best and when I mentioned my concerns over confidentiality and communication as I explained about the gift bag and the announcement of my room number, full name and personal identifiable information while there were other guests at the front desk, I only received a disingenuous I'm sorry from staff.

dennyahenkes, 27 Avril 2024

Clean comfortable room. Nice amenities. Reasonable price. Excellent food and service at the Green Mill.

JANE K, 05 Février 2024

We got forgotten in our room- average experience- but ok given it was business. Could do more thorough inspections of room to ensure all is working- need streaming service on tv- need to ensure room is cleaned when we leave our room- missed early morning maid- but we're out mid morning and room left I cleaned/stocked for second night!

"good nite"
aggie4life2024, 29 Janvier 2024

been staying for years at this property always rates a 10 in my stays- Staff is accommodating and friendly, service is great. Love the new coffee kiosk lots of choices, food is hot and quick buffet style for meetings , Wait staff is very efficient for our business meetings,

"Great Value"
erlions71, 17 Janvier 2024

Had a king size room with a view of the Mississippi River. Large rooms, fridge , microwave and other amenities. Stayed for 2 nights for our Lions Convention and great food at banquet. Friendly staff 24 hrs a day. Only downside is parking.

"Clean, comfortable stay"
thestringedbeets, 12 Janvier 2024

I stayed at the hotel for some business training. The staff was very friendly. The location on the Mississippi River was neat. The room was clean and comfortable. The pool and hot tub were nice at the end of the day. I would definitely stay here again. I felt like it was a good, safe, clean place at a reasonable price. It was also very convenient to the college, Mississippi River trail, and the historic downtown portion of St. Cloud. There were interesting and enjoyable shops and restaurants close by.

christinezmmrmn, 27 Décembre 2023

Great place! Very clean, lots options, great shopping and many different options for food near by. We love to bring the whole family- kids, grandchildren, aunts uncles, and many friends. We highly recommend this hotel. It is also pet friendly.

"Large hotel with adjoining restaurant"
BigMerk, 05 Octobre 2023

We stayed overnight on a road trip. The hotel is very large and has links to the adjoining conference centre as well as a restaurant. I found the parking slightly confusing - but reception explained this well. There was a long walk to the room but the hotel was very clean and internally was well signposted. The room was large and comfortable. Friendly staff too

debhenry88, 20 Septembre 2023

Great hotel location. Pool area very nice. Restaurant and Bar attached. Friendly staff. Very accommodating. Room was spacious with a great view of the river. Parking ramp available. Would stay there again.

"Comfy & Clean"
N5983MVangelas, 19 Septembre 2023

I stayed at this hotel for a conference and the 5th floor room was comfortable and clean. My colleagues also were very pleased with their rooms. The front desk staff were very helpful and friendly. I'd definitely return to this hotel next time I'm in St. Cloud!

"Excellent stay"
randysV1644UO, 09 Septembre 2023

I truly appreciated how accommodating and friendly the staff was. Also explained in detail if anything needed explaining. I also could not have had a more comfortable and relaxing stay. I have chemical sensitivities and they excelled in caring for my needs. Thank you

"Good overall experience"
BeenTo7Continents, 01 Septembre 2023

Didn't quite feel like our usual Best Western experience. Breakfast was $14.99. Bed was comfortable but room decor seemed a little tired. Free wifi. Clean room. Good water pressure in the shower. Close to plenty of restaurants.

"Large hot tub in fireplace suite"
poolshark30, 31 Août 2023

The hot tub in the room is the most comfortable one we have experienced in MN for sure if not most of our travels in general... We are not rich in any way but we love getting a nice suite when ever we travel.. Affordable and Value is important and we keep using this room as a quick getaway or just a break in our travels when heading home.. relaxing in the tub the two of us can soak comfortably with plenty of room..Afterwards cozy up close to the fireplace.. We can't beat this one for overall price and experience and be willing to drive a little extra just to make a stop over while traveling...

grmasandy8, 27 Août 2023

A very friendly Hotel have stayed there to many times in the last 10 years to count. Highly recommend it. Only downside is there is no breakfast included as there is a restaurant and convention center attached to Hotel.

"Damp humid basement room"
jwfarr80, 22 Août 2023

I had a room that was in the lowest level and it was very damp and humid in the room. It never got better and the room smelt heavy of smoke. It was clean but not comfortable. Why do I have to type 200 characters, I just told you everything you need to know.

"An older property with excellent views from the 6th floor."
steve275761, 14 Août 2023

This is an older property but is well maintained. The rooms were clean and the bed comfortable. The air conditioner could have been cooler and there was no free breakfast. Even for their Diamond Elite status members. There were excellent views of the river at sunset and sunrise from the east side upper rooms.

"Great place to stay"
vspeltz, 14 Août 2023

This hotel has very good staff that are pleasant and the best bed I have ever slept in at a hotel. I stay here every chance I get. My staff and I have a conference at the Rivers Edge Convention center every year and this hotel is attached to that it makes the stay so easy. Plus free parking. And the hotel across the street is twice the price and you have to pay for parking.

"Outdated and the sink and tub did not drain and hotel would not change my room"
Shamalama1975, 11 Août 2023

I stood in line for 32 mins just to get begin the check-in process (only 3 people in front of me). There were two staff at the desk that seemed to operate inefficiently. Never did any staff acknowledge the wait times or apologize for them. This hotel has an OLD and newer (~1980s tower) parts for the same price. The rooms vary considerably in look. Old side is definitely old and old looking like an old Super 8. The tower side has updated rooms that seem more inline with a standard Best Western. Well I was unable to stay on the updated side, but that was ok until I found out my bathroom sink did not drain. I immediately reported within 10 mins of check in (~4:30pm) but was told they could not move me. They did acknowledge this was unacceptable and committed to having fixed right away. I went to dinner and returned around 10:30pm and it was not fixed. I took a shower and that drain was worse! How disgusting to shower and the water just pools up. My partner had to shower in that yuckiness too since it wasn't draining. I called the front desk again and explained the situation to the night staff who assured me this would be dealth with first thing. By 10:30am no contact or effort to fix was made. I called again and it was addressed something before 4pm. This is unacceptable. I would have expected they 1) move me to a working room or a different nearby hotel if those aren't options, I surely should have been comped that night. The entire experience on day one was poor. However, the conference staff (food staff and conference room attendants were excellent). I did feel safe and the bed and pillows were extremely comfortable.

"Kelly Inn mixed feelings"
DRT826, 02 Août 2023

The evening front desk staff was very helpful and friendly. The room was clean and comfortable. The bathtub lacked any safety bars. Our conference presentation rooms were uncomfortably cold. We were approved for a noon checkout, but received a telephone call at 11:25 saying we should have checked out by 11:00 AM.

"50/50 on staying there again"
cloibl0420, 31 Juillet 2023

Front desk shut the pool down around 945. Wasn't even open until scheduled hours. And didn't open up again until 8am. My car was broken into in the parking lot outside a pain door. Things from previous guests were left under the bed.

"great family trip"
dkirby196, 22 Juillet 2023

The family suites were perfect for us traveling with kids and grandkids. We didn't have to split our party up into multiple rooms, and there was plenty of space for everyone to spread out and relax. The grandkids had fun in the pool, and I got to catch up with an old friend while they were occupied!

"The security guard from hell"
coachkhomes, 19 Juillet 2023

Nice older hotel with decent amenities, but their security person ruined our stay both nights. I believe that the management staff will address it but they need to get a wrap on this personnel or nobody will be coming back.

"Positive experience"
charlene e, 30 Juin 2023

Very clean, comfortable and friendly! Parking is so convenient and close for anyone with ambulation challenges. Beautiful view of the Mississippi and close to shops and restaurants. We were visiting our granddaughter in school and the hotel is very close to the St, Cloud campus.

"Great Stay at BW Kelly Inn"
KayEssFrank, 18 Juin 2023

BW Kelly Inn was the right place to stay this past week when I was attending the quilt show at River's Edge Convention Center next door. It's clean and quiet. And the food in the Green Mill attached restaurant was excellent. Green Mill also catered the banquet for the convention I was attending--best hiuge event meal I've ever had--nicely prepared, and well served. I'll stay at BW Kelly Inn next time I need to be in St. Cloud overnight.

"Nice Best Western - clean and comfortable - YOU WASTED MY TIME TRIP ADVISOR _F OFF"
ShamusInMissouri, 14 Juin 2023

The room was clean and comfortable. The staff was pleasant and helpful. The hotel is fairly large for St. Cloud. Parking is free and readily available. I have stayed here several times over the years and it has always been nice. I am a diamond member at Best Western, they don't do much for that so it is kind of a scam but over all this is a good choice for a hotel in St. Cloud.

renatonjr, 09 Juin 2023

Had a great stay. Was in the area for a wedding and the hotel was within walking distance. Got the room I reserved with no problem at a reasonable rate. Easy check in and check out. Private parking on the back side of the hotel down by the river.

"Stay at Best Western"
754aaron, 08 Février 2023

Great place to sleep and do business in my room while attending a conference. Great King Bed and awesome room with desk area and are to read. The staff was up front about needing more time before booking into room while other quest were checking in.

"Great Stay"
271shalanes, 06 Février 2023

We stayed at Kelly Inn while attending a Lions Convention. There had been a miscommunication on our reservation. The desk staff, Hannah, went above and beyond to accommodate and resolve the issue. She was very friendly, polite and respectful. The other staff were also very personable. Our room exceeded expectations and we really enjoyed being able to have our two small dogs with us. We sill be back!

"Decent but could be better"
mrsmillage19, 16 Janvier 2023

The room itself was satisfactory. The bed seemed a bit worn out and we both rolled into the middle of the bed (it was rather soft). One of the outlets on the lamp was broken. I do wish that on the booking end we would have been able to choose to NOT be next to the pool- it was noisy and smelled strongly of chlorine. Otherwise, the room was very clean and the hotel staff were pleasant.

ch0p2, 01 Janvier 2023

Great check in, excellent bed and pillows. Breakfast in the morning was really good. Room was very clean, pool area was also a good experience. Great food in the lounge/restaurant area. Great location for walking.

"Snowed in"
josephvlibonati, 18 Décembre 2022

I was snowed in over the week, it was easy to get a room, affordable and very pleasant. Everyone there was kind and tried to help me as best they could. I was very happy with the level of service and comfort I experienced

"Awesome Hotel"
DaveLMNTraveler, 10 Décembre 2022

The best two things about this hotel were the staff at the desk, and the beds. Staffing was great for both the check in and check out. The bed was so comfortable. Just like my Tempur Pedic. Slept great except not long enough. Not the hotel's fault. Parking also had underground and easy to get to. Nice cozy room for a cold windy night.

"Great Reservation Service "
rhf3112, 30 Novembre 2022

Called for reservations for a convention in January 2023 as it appeared that the group block had been filled. Had a wonderful conversation with the reservation specialist Sheila. She was friendly and knew how the hotel could help me. She helped me find a room that met my needs perfectly. Highly recommend calling the hotel if you have special mobility needs.

"St. Cloud Stay"
P2085NKricko, 21 Novembre 2022

We had a very nice stay, everything was well-kept and clean. My room had a new bed, which was very comfortable. It was very quiet. The food was outstanding for hotel food!! I can't say enough about the staff. they were very professional, and outgoing and went out of their way to make everything the best they possibly could. We had no complaints at all.

"The KellyInn Best Western"
reddfinn76, 08 Novembre 2022

It was one of the best experiences, clean rooms, good Wi-Fi connections considerate,friendly staff, and beautiful view of the Mississippi River. Clean swimming pool and hot tub area, and very cheap coin laundry for those on the go and that need to do laundry.

"Met basic needs"
nsusanj, 31 Octobre 2022

The hotel was old and complicated to navigate as some elevators only went up to the 3rd floor. The back exterior door had zero security measures. No key card required to open. Anyone could have walked in off the street. Breakfast was not included as there was a restaurant/ bar attached to the hotel. It seemed incredibly cheap to pawn off breakfast at the guests expense (being that at the very least, a free continental breakfast is standard with almost all hotels in 2022). It's not as though the hotel wasn't equipped for food service. On the up side, check in was efficient. The lady at the front desk was nice. The room was spacious (although the price for a "river view" left a lot to be desired). Overall it met our basic needs for a 1 night stay.

"Great Stay."
Msgbob79, 31 Octobre 2022

Reservations were very easy to make. Great professional and friendly staff. Very clean rooms and facility. Excellent experience.overall. Will definately stay at your facility again. Would recommend this Best Western Plus to anyone traveling in the St. Cloud, MN area.

"Great spot to stay in downtown St. Cloud"
Micki S, 25 Octobre 2022

Great location downtown for events at the convention center and downtown. Service was great at the front desk, super helpful, and loved that you could walk to lots of restaurants and bars. Room was clean and nice size, view facing the River was great.

"Needed to unwind"
jarritwalock, 04 Octobre 2022

Good location quality room nice to have a restaurant lounge on site and the front desk help was amazing the lady that worked on me in my room and everything that an awesome job I wish I could remember her name

"Well done, staff! A+ on cleanliness. "
816mig, 30 Septembre 2022

Check in was a breeze with Hannah. She was so polite & fun. We were upgraded to the executive suite on the 4th floor overlooking the mighty Mississippi River. A stunning view especially at sunset. The suite is very clean, even the corners in the bathroom are clean. It always bothers me to see dirty corners & slobbers on the wall. So thank you to housekeeping for a job well done. I would most definitely stay here again.

"Awesome Experience"
MN7577, 28 Septembre 2022

Clean Spacious Room. Friendly Helpful Staff. Great Pool and Excellent exercise room. Service and animal equipt with a easy access pet area. Perfect Downtow location for walking adventures. One Stop Shop Quality!!

"Amazing staff"
beckylbenson71, 19 Septembre 2022

Every staff that was working no matter what position was amazing and very helpful. I was there staying because my husband was in the St. Cloud ICU and it really was a great place to go to at the end of my stressful day.

"Family Had allergic reaction to rooms"
whipplecameron, 22 Août 2022

The room smelled like smoke and we suspect some form of mold/mildew. We arrived at the hotel without any problems. We walked into the room and smelled smoke even though room was non-smoking. We also didn't get any sleep that night due to allergies caused by the room. My 3 year old sons reaction was bad enough he couldn't stop crying all night. We almost packed up and left at 4 am because lack of sleep.

smoldenhauer98, 16 Août 2022

Staff was very nice and knowledgeable. Hotel was nicely decorated and a great place to hold a gathering; e.g. birthday party or family reunion. Pool area was very large and clean. Only complaint is that they were out of towels in the pool area. Would recommend this hotel to everyone.

"Wonderful Hotel"
Cory F, 08 Août 2022

My family and I were traveling from Esterhazy, SK to Shelby, NC and stopped in Saint Cloud, MN for the night. I used my points to pay for the room but was blown away by the size and cleanliness of the room. The staff and amenities were awesome as well. Pet friendly was huge for us because we had our 2 year old Husky with us. Would definitely utilize again if we are in the area.

"The staff made the difference between an ordinary hotel experience and exceptional!"
Watson138, 08 Août 2022

Every staff person that was encountered had a smile and genuine interest in making sure that you were having a good stay. The room was clean, in good repair, and very quiet. There is not a single thing I could say would benefit from improvement!

"Great Overnight Stay"
Denise S, 07 Août 2022

This was just an overnight stay for us and we got in quite late. On check in we were told that our room had been upgraded and were handed a gift bag with snacks and coupons for free breakfast at the attached restaurant. A pleasant surprise. The room was clean and comfortable, and quiet. There was a boisterous wedding party coming in about the same time we were, but they must not have been anywhere near us or quieted down quickly, we never heard them. The breakfast was enough to get us going the next morning (the coffee was not very good, but that's minor). We may be heading back to the area in a month or so and will choose to stay here again. I did not get the name of the employee who checked us in, but she was really nice. (We didn't have time to use the pool, but the pool and pool area looks very inviting. Next time)

"Favorite place to stay in Saint Cloud"
jdy0rk, 04 Août 2022

Pet friendly and very clean and well run. We always stay when in Saint Cloud we appreciate the staff and service is always top notch. All the amenities and parking are well lit and and safe. Will always stay here when in town.

"A pleasant stay"
970cheryl, 02 Août 2022

Hotel was clean, check in was quick, and the pool area was really large and very clean! Room was a little small however sufficient for me and my dog. The restaurant had really good food and good service!!

deborahdickson70, 01 Août 2022

Travel trip - if you don't want to have moisture issues in your room ask for a room in taller building away from indoor pool. Also bring your own pillow!!! I am giving a higher mark for service for the kind staff who helped us changes rooms after a horrible first night. They were very kind and completely understood why we needed a room away from pool area (my daughter is asthmatic).

"Nice Hotel"
Arlene C, 14 Juillet 2022

Rooms are clean and comfy. The staff is courteous and friendly. The location by the river is picturesque and is near good restaurants serving various types of food. The hotel allows pets. The rooms themselves are quiet; could not detect any noise from other rooms.

"Clean rooms and friendly staff"
bsmith950, 30 Juin 2022

The room was very clean, hot tub and pool was perfect temperature. The staff went up and beyond to make my stay comfortable and were knowledgeable of where i needed to go and best route. Conference room was clean, food was good. Beds and pillows were great as well. Slept easily and mattress was comfortable, linens were clean and soft - not scratchy like some places.

"Great View"
05JenH1281, 27 Juin 2022

Loved the River view in the room. Staff was extremely friendly and parking was great. Pool is a little on the small side but kids loved it and it was even warm! Lol most hotel pools are freezing but not this one

"OK for an overnighter"
jppk2022, 20 Juin 2022

very noisy by the pool rooms, short on towels by the pool so bring your own, bring own paper and pens to play games if you want, Just little things that can make or break a wonderful experience at this hotel.

"Stay at Kelly Inn/Best Western!"
KayEssFrank, 19 Juin 2022

The hotel is clean and quiet. The only criticism is that room service was absent. I didn't mind making my own bed, but my trash was never emptied in the 5 nights I was there. I loved my view of the river. It was nice to have such consistent wi-fi available. Parking is ample. Desk staff was friendly and helpful.

"Clean (enough)"
sam66012022, 19 Juin 2022

Comfy beds, restaurant/bar on premises, good location. Like most places, hotel cleaners are understaffed and overworked. I always tip cleaning staff, but I want to WANT to leave a big tip! Cleaners: pay attention! I know most people (losers) don't tip, but those of us that do, WANT to.

"Lots of Walking, No Breakfast"
BRCruiser, 05 Juin 2022

The room was comfortable but not exceptional. I was not very impressed by the fact that we had 4 adults staying in our room and yet we only got $8.00 to use in the restaurant for breakfast. There was not even a continental breakfast available. Not very good value for the amount of the rooms in my opinion. Also, the front desk clerk was not very clear about directions to our room so we ended up parking a very long ways from where our room was. In fact there was no elevator that was very close to where our room was at all. Lots of walking. So, for anyone who cannot walk, it would be a good idea to ask for a room near an elevator or an exit.

"Nice Best Western"
CarlS292, 01 Juin 2022

A really nice Best Western, actually one of the best I've ever been in. 8 stories right on the Mississippi River with friendly staff. Nice restaurant, Green Mill, on property with excellent food and great service. Rooms available with river views.

"Good location, convenient restaurant"
stacys314, 27 Mai 2022

Good location, attached restaurant serves dinner until 10pm - very helpful and food was surprisingly good. Hotel is tired, overpriced, basic rooms that were clean. Nothing to write home about. The river walk was pretty

"Older Hotel w/ Nice Pool Area"
Connector41846962699, 18 Mai 2022

This hotel is a friendly place with a short walking distance to downtown shopping, a trail down by the river & good food! The pool area is nice too! But there are some downers, a super small bathroom & a terrible pullout couch. But overall, I would stay again.

"Great place! Great price!"
jlynn0125, 16 Mai 2022

This hotel was perfect! We had a baseball tournament and this helped keep us all together. Rooms were great size and hotel was clean. Staff was very helpful and friendly. Pool area was ideal for all the kids to relax and bond after a day of ball and they parents had plenty of room to unwind as well.

"Worst stay ever"
Jennifer A, 16 Mai 2022

There is incorrect pool hours leading to not being able to use pool. Attached restaurant had poor service almost 4 hours for a meal. Dated rooms the prices paid was higher then I would pay for the services and amenities with no breakfast provided and bad service at the on-site restaurant.

"Very good."
66664evermn, 11 Mai 2022

Pleasant stay.,front desk people are very nice.,good value and good room. Nice view of the Mississippi River good location, amenities need work in my opinion. I can't think of anything else I would like to say.

"Great Stay"
mmeyer2022, 02 Mai 2022

We reserved rooms again for our annual reunion at the Kelly Inn. Everything was in great working condition and all ready for our large group gathering. Clear to see they were a little short on staff like so many places these days, but this didn't get in the way of good service. Quality people at check in and all along the way.

"First Timer"
rhall99704, 27 Avril 2022

The hotel is huge and has all of the amenities to have you stay right there for your meal or just to relax at the pool. The restaurant food was very good with a good variety of dishes to pick from. The staff is friendly and helpful. The location is next to the Mississippi River so you cannot go wrong with the view. We definitely would stay there again.

"So clean"
379angela524, 01 Avril 2022

The staff here were so friendly and welcoming. The room I chose overlooked the river and it was wonderful. The linens didn't stink of being over bleached which I loved. My only downside was the fact that there were no usb plugs and when I had forgot my wall charger I had to call a friend to bring one. Even the older tv wasn't equipped with them.

cityclerk2022, 28 Mars 2022

Nice clean accommodations: the hotel was clean and tidy. The front desk staff were attentive and courteous. The amenities were nice including the pool and hot tub. Great location; this worked well for the conference I attended.

"Thank you, Sam!"
MaryMinMN, 02 Mars 2022

Passed many cars off the road and heard of a multi-car pileup near our destination, so we detoured and rode out the blizzard here. Sam at the front desk is a rock star, and took great care of us. Thanks, Sam, for your outstanding customer service. We ate a 3pm lunch in the restaurant, after the lunch rush. So it wasn't completely unexpected that the seating area wasn't exactly spotless. But staff were fine and the UM-Duluth Bulldogs hockey team were on the TV, so that was good!

"A perfect meeting place!"
delraew2020, 17 Février 2022

Best Western Plus Kelly Inn provides a clean and accommodating venue for my friend and I to meet 2-3 times a year. The staff is very kind! And the location makes taking walks very easy. We have established this place as our meeting place!

"Small rooms"
Inspire555410, 31 Janvier 2022

Rooms are incredibly small and dark. Very little room for two people plus your baggage. You literally had no room between the edge of the bed and the desk/dresser. No continental breakfast. Rooms should be updated.

875stephang, 28 Janvier 2022

Attending a training/conference at the BWKI in St. Cloud, MN. From the front desk staff to the food/waiter staff, everyone was extremely professional and did an incredible job. Meals and snacks served by the hotel were included in the training/conference tuition and the food was incredible, not to mention that it was on time for each meal every day which was critically important to keeping our training/conference on schedule. The lobby provided a warm feel upon arrival and the rooms were well kept and maintained and all of the included amenities were in working order. Will definitely stay at he BWKI in the future.

"Great stay"
travel2182016, 16 Janvier 2022

Highly recommend staying at the Best Western Plus in St Cloud MN. The hotel exceeded our expectations, the restaurant was very convenient, the location was perfect for walking to local entertainment venues, food, drinks, tap house, etc. The bed so incredibly comfortable (wish I had this bed at my house)

"Thanksgiving Night stay"
sfcjohnschumann, 28 Novembre 2021

No complaints - pool was great, water warm and hot tub was great. The staff was very friendly and helpful. Restaurant was not available due to Holiday but hotel provided a bag breakfast which was good.

sschumannnprgm, 22 Novembre 2021

I attended a convention at this property. The rooms were great, clean and well appointed. Loved the bed, could have stayed in it a lot longer. Very quiet. Easy parking an d having a Green Mill next was so to get something to eat!

"Fantastic service/value"
Excursion32047888769, 06 Novembre 2021

Staff was prompt, helpful, and courteous. . The webpage described the hotel as pet friendly. I've never stayed at a hotel that was more so. Amazing staff and the rooms were very clean and nicely decorated. No doubt a best western fan from now on.

"Not the quality of a Best Western Plus "
TravelSanelyWithKids, 03 Novembre 2021

So I am not sure if it was the great rate I got on this suite or BW is just run down? Checked in for a conference and headed to the suite I snagged on the website for the same cost as the conference room. Told to take elevator C. At the elevator you could only pick floor 1 or 2 and yet my room was 346? Pushes 2 to see what happened and up I went. Came out on 2 and saw a sign pointing down the hall for 346. After walking the full length of the hall carrying bags, you came to a door where you had to go up a flight of stairs to get to 346. Maybe a map or directions would have helped Room or suite was pretty big with a large couch and chair on one side and a king bed on the other. With so much room the bathroom was crazily small. Straight away the room was a little dated. But cleaning is a bug part of hotel rooms now and the large cobweb on the light and in-between the windows shows the attention to cleaning is poor. There was also a large sticky dried mess clearly visible on the window, not sure why that was never cleaned. Also the room was so big, if you sit in bed and watched TV the cheap remote did not change the channel very well. I'm getting a little picky buy its suppose to be suite. Lastly you could not use some of the outlets without having the lights on, again strange. Not sure what makes this a Best Western Plus? No breakfast although there is a Green Mill on site if you want to pay and get 10% off. See picture of dried something on window. Convenient for the convention center yes? But time to add some funds back in.

"Damp air, building is old"
GoBills364, 30 Octobre 2021

Hard to find room (it's a huge building, and it's like a MAZE), was super damp everywhere and smelled like a pool no matter where you went. The building was super old, my room was really run down. There was a crack in the wall. Not worth the $120. Worth like 90.

"Guest safety nightmare!"
Heatherhangsleben21, 17 Octobre 2021

Do NOT stay at this hotel. You must park in the ramp below the hotel. No security cameras. Car was broke into and vandalized overnight. Front desk was not surprised about it. Could not find an open door or elevator in ramp, very dark, unlit. Do NOT stay at this hotel especially if you're traveling alone. Very suspect area by the river. Checked out early after car was vandalized and was still charged for second night after they canceled my room. Horrible all around.

"Nice pool and Hot tub"
Gwen110, 09 Octobre 2021

My boyfriend and I really enjoyed the pool and Hot tub. The water in the pool was warm.. It even has a deep end which is six foot deep. Make sure that you wear your water shoes because the pool floor is slippery. The hot tub is very small but enjoyable.

"2 day Business trip"
kelly Y, 08 Octobre 2021

I stayed for 2 days for a Realtor conference at the convention center. My room was clean (dusty but clean) it was smaller than expected. The walls were pretty thin. Customer service was great though. Great great staff!

"Smile At Your Checking In Guest"
JillPowell, 20 Septembre 2021

First impressions are very important. Greet guests with a smile. Don't act like a robot. It may be routine to you but it is a first experience to your incoming guest. Computer room was excellent. Hotel located on Mississippi River but rooms do not take advantage of the possible view.

"Comfortable and Convenient"
centermart1, 15 Septembre 2021

Very nice place to stay with lovely views of the river. We appreciated the area, the driving and walking distance to most attractions was extremely helpful. Very convenient as we were there for a conference.

"Great customer service"
janahorstman, 27 Août 2021

We had a room Reserved for two nights for a hockey tournament. We had booked it along time ago and after thinking we are only an hour away we decided we would drive back-and-forth. We totally forgot we had booked the room and somebody called and asked us at 9 PM the date of our reservation if we still wanted it. My husband was apologetic and said we were driving back-and-forth and he said no big deal they would take care of it and not charge us. Other hotels we have stayed at wouldn't have done this and kept our fee for the night. Great customer service!

"Aging property / Outstanding staff!"
MBsings, 30 Juillet 2021

Was here for a conference and we have come here for many years. There didn't seem to be any climate control - air conditioning going in the open spaces and hallways. I guess I should have asked or complained but didn't bother. It was warm and dampish, and I did notice that even in wallpaper bubbling at corners - starting to show it's age. The staff was absolutely responsive and terrific, though, and that makes up for the other things to me. Housekeeping was spot on, the front desk staff was helpful, even in training a new staff person, the servers for our conference were efficient and attentive, and I just felt like I'm glad we come to this place and I'm glad these folks have survived no one going to hotels!

"Lack of customer service"
78michellep, 26 Juillet 2021

Our room wasn't "ready" when when we arrived at 4pm. Was told she'd call when it was ready. Went to attached restaurant to wait. 3 hrs later..still no call. I had to go back to the front desk to as what was happening. She acted like it was the first time seeing me. We accepted a downgraded room so we wouldn't have to wait longer. It was after 7pm when we finally got in a room. As a result we missed a family function. I can sympathize with a housekeeping shortage...what I can't sympathize with is the lack of concern for their customers. Apparently this was a common practice at this location all weekend. I'll twice about booking with Best Western again.

"Could be better"
kellieevenson, 25 Juillet 2021

Couches are very old and dirty, no bedding on them either. Hotel ran out of towels! We were told before making reservation that the hotel had complimentary hot breakfast. We had 5 rooms and asked for an extra hour on checkout time and were told no, not even for 1 or 2 or two of the rooms. Just wasn't impressed.

"Conventionally Easy"
F363SVjenniferp, 23 Juillet 2021

This BW is next door to the convention center and has beautiful views of the river. Easy walk to downtown and plenty of food choices around. Nice decor and friendly staff. Parking is next door at the restaurant that also serves breakfast for a fee. Limited breakfast options at hotel currently.

"Convenient location, no frills, clean hotel."
JenC77, 12 Juillet 2021

The hotel has a nice location, and the hot tub was nice. The man at check-in was very helpful and friendly. The hotel is clean, but dated. The room was very small, and overall it could just use a face lift.

"Great service, clean comfaortable room!"
rondaumbel, 09 Juillet 2021

We spent the night there this week and I have to say this was the best hotel experience we' ve had in the St. Cloud area. The service was exceptional and friendly and the room was clean and comfortable and we didn't have to pay extra for our pet. We were there on business and they exceeded our expectations! Don't hesitate to stay here if you're traveling for business. Its downtown location is along the river and has a pretty view! Our room was quiet and i didn't have to worry about anything, check in and out was a breeze!

"Business Trip"
rfrederick2021, 06 Juillet 2021

Very clean hotel, my hotel room was very clean, it had good coffee and tea with a full fridge and microwave. The Hotel had really good food. It was a Green Mill restaurant that is attached and nice conference rooms.

"Hands down best hotel"
Toxikblood30, 14 Juin 2021

I cannot express how satisfied I am with this hotel. It was such a great hotel that my boyfriend and I will be making reservations often - I will never even think of going somewhere else. The restaurant / bar was also phenomenal. Highly recommend this hotel !!!

kenmaslonka, 02 Juin 2021

I've stayed here before; however never in the "older" portion of the hotel. The room was clearly a converted 2 room into 1; nice try but the TV was across the room; quite small. The noise from neighbors was quite loud (walls are thin); the lobby trash was overflowing and not emptied the entire stay. The check in/check out process was very efficient; staff were quite helpful and engaging.

"Beautiful hotel"
S8718TOdebbieb, 01 Juin 2021

This is a beautiful hotel with rooms that have a great view of the Mississippi River. Very welcoming employees, nice rooms a huge pool area and well equipped fitness center. Hotel staff was very accommodating regarding trailer parking. Would definitely stay here again.

"Great Hotel with Great Rates"
CW_MT, 28 Mai 2021

We needed to make an unexpected stop in St. Cloud on a cross country road trip, and ended up choosing the Kelly Inn due to their fantastic pet policy and reasonable rates. The check-in was easy with friendly, efficient staff and the hotel itself was clean and welcoming. Our room overlooked the pool which we didn't really need (or want), but they had the whole area cleaned and closed with the lights off by about 10:15 - so very little impact on the evening! The beds were super comfortable and we enjoyed a great nights rest.

"Overnight stay"
svennb2021, 02 Mai 2021

Beautiful room, clean and well decorated. Good service at the front desk. Easy access to convention center and eating facility. Good food and service . Would recommend to anybody going to St Cloud. Will stay there the next overnight in St Cloud.

"Kelly Inn is the Best in the West"
Ginny K, 16 Mars 2021

This hotel is awesome! The beds are wonderful, the rooms are updated and clean. But that's nothing compared to the staff!!! The staff at this hotel make you feel at home...especially both Lyndsay's!!! They made a usually difficult check in easy peasy, quick and easy!!!

"Lyndsey was great"
Eugene M, 14 Mars 2021

I was booked for Thursday but ended up booking late Wednesday for an extra night and when I got there Lindsey was friendly and very helpful and accommodating. She is truly the reason I will revisit this location on my next trip there.

jjmuddogs5, 25 Février 2021

Room extremely small and wasn't able to use free upgrade while I watched friends get larger rooms after I checked in. Finally was hung up on by front desk after notifying front desk of broken ice machine. Our room was overpriced for the tiny and out dated room we received

"Bill was not correct room smelled"
Chealsie S, 01 Décembre 2020

Bill was not correct and room smelled staff was rude should of been free 2 nights gifted and they charged up 200$ the room smelled like nast feet and the day staff was rude and the room was dirty they still haven't fixed the bill

"Comfortable stay"
cphannah, 25 Octobre 2020

This is not the most updated hotel around, but we were comfortable. The shower was strong, the towels were soft, and the bed was comfortable. That makes it adequate for me! The included breakfast was good in the Green Mill restaurant attached.

"Very nice Hotel"
7142020, 07 Octobre 2020

Nice rooms and nice views of the river! Very convenient to have a Green Mill restaurant attached. Very nice place for a business conference or just staying with family and friends. I would definitely stay at this hotel again!

"Shows it's age"
Paul M, 17 Septembre 2020

Probably could use a makeover, exterior of hotel, furniture in lobby worn, it's not terrible just noticeable, the room was nice and bed comfortable, had a view of the river which was nice, I ate at the Green Mill that's attached for dinner, the pizza was delicious, they don't have a complimentary breakfast which i'm used to, just an opportunity to spend more $$ at the Green Mill -10%, the staff was friendly, can't beat the location if your visiting the convention center, overall average

"Fantastic Service"
tsandjs2020, 03 Août 2020

The staff at Best Western was very helpful, professional and courteous. They went above and beyond to make our son's wedding reception a huge success even through the CoVid-19 mess. Would highly recommend people to stay here.

"“Wonderful overnight stay”"
christopherM8134MB, 17 Juillet 2020

We had a reservation and stayed on a Wednesday night. It wasn't many people so they put us up on the sixth floor in an Executive Suite. It was more like an apartment with its size and amenities. The staff was great. We like Best Western and when coming through here we will stay here again.

"Lovely stay in St Cloud"
joanlT6473KV, 12 Juin 2020

We stayed at this hotel while visiting a friend. Our room was very nice and the beds were comfy. We had an amazing view of the Mississippi River out our picture window! The restaurant was seating on the patio and the food was very good. The General Manager, Mark Laughlin, gave us absolutely amazing customer service! He took my reservation and was so warm and kind and gave us the special rate I had found on Kayak. He makes every guest feel like family. If I could, I'd rate his service well beyond 5, but that's all you let me give. We'll be back when we visit our friend again!

"Peace of Mind"
mblarago, 18 Mai 2020

We traveled during COVID-19 pandemic and were anticipating "issues" with lodging. We had no issues with our stay. The location is fairly central to other stores, etc. which is helpful. The staff was friendly. i found the price to also be reasonable. i would stay at a Best Western again, no problem.

"Fantastic Staff!"
lisaossp, 24 Février 2020

This was our 3rd year staying at the Kelly Inn for a youth basketball tournament. Pyper, Steve, Lindsey F and Lindsay S always remain calm and professional despite the chaos of 100+ 10-15 year old kids running around all weekend. Even when one of the beds broke in our room, they were so accommodating to make sure the rest of our stay was enjoyable. My only negative part was that I didn't receive any type of discount after the bed was broken. But everything else with the hotel was excellent.

"Disappointed with no breakfast"
gpforsberg, 19 Février 2020

I know the mistake is my own, but I wouldn't have stayed here if I realized there was no breakfast. If breakfast is offered, staff made no mention of it at all. I am used to Best Western Plus providing this service to guests, but I will not make this mistake again.

597jayned, 18 Février 2020

The rooms are outdated but clean. Very nice location close to convention center and some downtown restaurants. Great view of the mississippi. Does need some soundproofing Pool water was warm and they had a nice play area.

"Weekend Getaway"
Shoua1978, 16 Février 2020

Lindsey S. made our stay extra awesome. My husband asked if there was a Valentine's Day package at the hotel which they didn't have. When we walked in the room she had left some tulips and chocolates for us. She also left a special note. We felt so welcomed at the hotel. Best Western Plus has always been great to us. We were married at the one in Bloomington MN and we will continue to us them. Everything from the staff to the room was great. We will be returning again soon once the weather is warmer to explore more.

"What great service!!"
Racques1, 05 Février 2020

Lindsey S of Best Western Plus Kelly Inn went above and beyond when I had an issue with my reservation. When I made the initial reservation I thought I was using the Hotel Reservation number but instead I used a hotel booking agent by mistake. I use a The booking agent assigned me a room that I had to walk up a set of stairs.. I attend trade shows and usually have 4 to 5 suitcases with me. Dragging bags up steps is pretty impossible. When I called Lindsey S at the front desk of the hotel she was so helpful and moved me to a room with not steps for no additional charge. She also informed me that the company I used to make the reservation says it is the front desk but it is not. Not only was Lindsey S more than accommodating and helpful but just a very nice person to speak to ask well. Thank you, Thank you, Thank you, Lindsey S.

"Great Choice Despite A Snafu"
Preston1884, 23 Janvier 2020

I was in town for two nights. After reading reviews, I requested a high/top floor, river view room. I called the hotel a couple of times regarding my room request. They told me to call day of arrival while on the way. Apparently, they don't assign rooms until they are checked out and cleaned. I did as directed and was told that I could be scheduled into a 5th floor river view room. I was all good. On arrival, I find that I am in a 6th floor city view room. I Was not happy. The excuses were vague. I asked to see a manager and, to their credit, the GM came out and spoke to me. Apologized and promised a room move and possible upgrade for night 2. The city view room was fine in every regard except it didn't have the river view I wanted. The room had a nice view of town and was very clean, comfortable and quiet. On day 2, they in fact move me to the river side and upgraded me to a suite — but on a low floor (2nd). The room was wonderful with lots of space and panoramic views of the river. I could not have asked for more. The second floor was not an issue. The river side of the hotel is quiet. Definitely, the side I would suggest. When the day is done, I think they treated me fairly. I'd stay at the hotel again if ever again in St. Cloud area. Location is ideal next to the civic center and a quick walk to stores, bars and restaurants. Great hotel choice.

"Great location and Service"
rvcpost, 23 Janvier 2020

We stay here twice a year for events and always enjoy it. Lots of restaurants near downtown. The rooms are clean and neat. The staff is extremely helpful and quick with check in and check out, even with a large group!

"This place has a crime problem"
Cosmopolitan280281, 20 Janvier 2020

I was awoken at 12:30 am to find 2 police officers standing at the foot of my bed stating they have video footage from the hotel of me stealing a lap top. I did not steal anything! Apparently the security staff and front desk women sent them to my room as I am a blonde woman and the women who stold the lap top was blonde. After searching my room and my husbands truck and finding nothing they still inisited that i had it. I have never been treated so badly in my entire life. Stay away from this hotel! They have a theft problem and try to get innocent paying customers arrested if they have the same hair color as the person in there video committing a crime.

"St. Cloud Best Western"
officiatingguy, 06 Janvier 2020

The hotel was VERY clean and the service people were extremely helpful. I would absolutely stay at this hotel once again and I plan on doing so. The staff makes you feel right at home and is helpful with any requests.

"Excellent Hotel"
cherihuber, 04 Janvier 2020

From booking the reservation the staff was extremely helpful even thought we had to change reservations due to inclement weather. After we arrived they offered helpful suggestions. The beds were great! I couldn't have asked for a better experience

"2nd Chance Was Successful"
P8057KHjefff, 28 Décembre 2019

Our first stay at Kelly Inn we got put in a small cramped room with a TV remote that was having issues. This time we had plenty of room and no issues. We appreciated being able to check in early in the afternoon. Ordered pizza from Green Mill for supper and had extremely enjoyable dine in room experience.

"Very helpful"
mstemeka, 27 Décembre 2019

Thanks for going out your way to make our stay great Mamfe I'm pretty sure the other guess who experience this exact problem appreciate you as well we had a nice little family get away and my kids enjoyed the juice and muffins

"Great Service!"
SmlySzyQ, 26 Décembre 2019

Caitlin and Pyper were very friendly and helpful. I enjoyed their festive holiday sweaters and patience with my two small children during check-in! My girls loved both the large and small pool. The room was neat, clean, and comfortable with a great view. The covered underground parking was appreciated in the winter!

"Great visit"
emilys134, 22 Décembre 2019

Shout out to Harley Timm for making our reservation simple and easy! The room was perfect! And quiet even with a wedding going on! I would highly recommend this hotel to my friends and family! Thank you again!

"Great Service!!!"
E4479FCbrianr, 12 Décembre 2019

I stayed at Kelly Inn last weekend. I made a reservation directly with the hotel several weeks before and forgot about it. I called to verify and somehow got connected to GetARoom. Their agent lied to me, telling me I had no reservation, and booked a second noncancelable reservation at a much higher price. So, while I got screwed by GetARoom, a hotel employee - Lindsay Fredrickson, was a shining star trying to help make things right. She was SUPER to work with. Lindsay took a terrible situation and did what she could to make my stay pleasant. THANK YOU LINDSAY!!!

"Was there for a conference"
Hkraft1985, 11 Novembre 2019

Rooms worked for what we needed. We didn't spend much time in them. Housekeeping looked like they were busy all the time. But were very friendly and professional. Meals were better then expected. Security for our banquet could have done a better job of being polite to the banquet attendants when they were leaving. I pray my staff isn't as rude as them.

"Very nice property"
Terri T, 09 Novembre 2019

I have nothing but nice things to say about this property. The people are friendly and the property is clean and attractive. The only problem is the parking situation. There are a few spaces at the hotel. Otherwise you have to park at Applebee's next door or a parking garage. All the other spaces are meters. In the metered parking there are a number of handicap spaces you don't have to pay for but it's a little haul to the hotel. They do not serve breakfast.

"Great place"
Mary Louise E, 29 Octobre 2019

I stayed while I attended a conference. It was very comfortable and had everything I needed. I would definitely stay here again. The food in the restaurant was excellent and the staff was outstanding.

"Beautiful setting on the river!"
Beverly C, 28 Octobre 2019

Great service..attached to convention center... What's missing ....breakfast! I thought every hotel had breakfast! Easy parking, nice pool area, On the river...beautiful... Location close to everything...don't miss eating at Brick House Irish Pub! Best food!

carlcmore, 26 Octobre 2019

The staff, rooms and the whole experience was fantastic at the Best Western in St Cloud Minnesota I am definitely coming back. It was great to have the Green Mill Restaurant attached and the location to a lot of downtown eating and drinking establishments or a big plus!

"Great Place to Stay"
dtdressler, 25 Octobre 2019

My room was clean, all staff I encountered were friendly and professional & the price was reasonable. What more can you ask for? An added bonus was the view of the river from my room. Beautiful fall colors.

"Very moldy!"
tracey0ls0n, 14 Octobre 2019

Room smelled very moldy from the minute I entered the room. Stayed 3 days & 2nd day room not cleaned claiming I had put dnd card in door lock, but I hadn't...still had mine, so where would I get extra? Plus 8-10 rooms around also had dnd cards in their door. Suspicious!!!

"awesome stay in St. Cloud"
Odyssey44654031328, 13 Octobre 2019

Had a very pleasurable experience at the Kelly Inn. Was there for a wedding that was AWESOME. Just had to go upstairs when it was over to hit the hay.....no driving. All was good. Management went above and beyond their job.

"Could be worse."
brotherhawman87, 07 Octobre 2019

I love the view that was the best part of everything however there was no breakfast there were leaks in the hotel which wasn't a huge inconvenience but it was a distraction to the eye. Lastly the area to get coffee is so small that if there's more than two people in there you're not getting coffee and your elbow to Elbow

"Pool area is unmatched!"
lf0lstad, 04 Octobre 2019

The Pool and Meeting Room is amazing! Unmatched really, never seen one even close.... The connected Greenmill Restaurant/Grill/Bar was also great! I'll be staying at the Kelly Inn Best Western next time I'm in need for sure!

"Great place to stay with a nice view of the river."
Renee L, 03 Octobre 2019

The staff are very friendly and welcoming. We asked for a rollaway and they had one in route one to our room. The restaurant is really good with a lot of variety of different options. I had a group of 20 and we all love their food!

"Great place"
Carmen H, 03 Octobre 2019

This place was clean and all the staff were friendly. We were allowed to check in early which was very helpful. The room was really nice a good view of the river. Staff were very accommodating. The lobby and hallways were very clean and with lots of seating to sit and rest. coffee pot in the Lobby was always full.

"Best Western is #1 ! "
josephjk2017, 02 Octobre 2019

I stayed here for the annual state mapping conference. This hotel even has a library! What's not to love? And some healthy choices in the vending machine. And great views of the Mississippi River. And adjacent to the convention center so - easy to walk there. And to top it off Lindsay made an extra special effort to bring me some hazelnut coffee! So nice !

"Great Service!"
Anonymous10205, 01 Octobre 2019

My family and I were here for a wedding and were hoping to get an early check in. I have 3 younger daughters and they were staying at the hotel with their grandma during the ceremony so we needed to get in right away but the hotel was busy and no rooms were ready yet. Jenna went above and beyond and called us as soon as our room was ready so we could get in and get changed to make it on time to the wedding. Great service! Thank you for everything!

"Not disability friendy"
623jeffpo, 23 Septembre 2019

I'm sorry BUT I had to walk a great distance to the elevator after check-in. It's a messed up elevator system, staying on different floors use different elevators in different parts of the main lobby.

"BW St. Cloud Kelly Inn"
Wander706435, 23 Septembre 2019

Great hotel, great employees, great prices. We were in town for a baseball hall of fame banquet, which the banquet was connected to the hotel in the convention center. We could not have been happier with our location, stay & professional team at the Kelly Inn.

"Overnight Stay"
tstewig, 21 Septembre 2019

I came to St Cloud for business and stayed in the hotel for 1 night. Staff was friendly and helpful both at check in and check out. I was nice not to have to get back into my car once parked and drive to a restaurant to get something to eat. The restaurant staff was friendly also.

"Not A Fan"
AngelaDubu, 15 Septembre 2019

I was not a fan of the slippery slimy water, the uncomfortable bed, the conversation housekeeping had outside the door that seemed as if they were standing in my room. Just an overall bad experience! I wont be returning.

"Great hotel, great service"
d3charmed, 13 Septembre 2019

I have stayed at Best Westerns on trips to see family and " girls weekend" trips. The prices are good. The rooms are a nice size and comfortable. Great night sleeping. Easy check in and check out. Oh, my girls weekend, we like it here so much I automatically rebook for the next year.

"Great place to stay for fun or work!"
Dawn W, 11 Septembre 2019

The Kelly Inn has amazing rooms! You don't find that in just any hotel. The location is within walking distance of so many restaurants and bars. The pool area is wonderful great for families or for anyone that is there on business just bring your swimsuit/trunks! Green Mill is attached and so is the Conference Center. What I also love is FREE parking! Meeting room was great for our conference. Staff was really pleasant and extremely helpful!

"Very Clean rooms and very nice staff"
williamsinspecti2019, 03 Septembre 2019

The rooms are neat and clean. The staff is very helpful and nice. The restaurant (Green Mill) was very good. Enjoyed all the food. I had a meeting and the room it was in was very nice. Treats were provided and made it that much better.

"Consumer services"
ljsseven, 01 Septembre 2019

Top notch consumer services. The front desk was very pleasant and kind. The rooms were clean and even housekeeping was on top of things. I love a hotel that isn't stingy with their towels. I would stay here again.

"Fantastic service and location!"
clintonboom, 26 Août 2019

The staff and accommodations are fantastic! Close to downtown so you can easily walk around and check out other establishments and nightlife. The staff is very polite and makes all reasonable to ensure you're taken care of. I couldn't recommend a hotel in St Cloud more than this one. A couple of the rooms can get a little noisy if you're by the pool though, however that should be anticipated when booking a poolside room.

"Quiet Stay"
TRBorslien, 23 Août 2019

We had a nice quiet corner room on the fourth floor with a very nice view of the Missisippi River. We were able to walk downtown and leave our vehicle at the hotel which was really nice. very nice !!.

"Best place to stay in St. Cloud"
daveE3064AG, 16 Août 2019

Well appointed property with a friendly and helpful staff - AND doggie friendly!!!!!! This property is in the heart of downtown St. Cloud with all the amenities you would expect of a hotel/convention center property.

"great overnight stay"
Karen M M, 10 Août 2019

We had been at a benefit all day for my nephew and were very tired. Needless to say when we got to our room it was amazing. Very big a couch to relax on and a very comfortable night sleep. The only thing I wish was that they had a continental breakfast in the morning I didnt feel like looking for a restaurant to stop at.

"Damp. Musty! "
Raven F, 04 Août 2019

I'm here right now. Everything feels damp. The carpet, sheets, pillows, sofa, and chairs. Smells like a bad basement. Very disappointed. Mold?!!? My skin is itching. If you have allergies...didn't stay here. Very

"Damp rooms"
matzkefamily5, 04 Août 2019

The rooms were damp, almost musty. When you crawled into bed the sheets felt damp or wet. They offered a new room but it was the same. I was hoping to purchase a hygrometer to measure the humidity of our room, but our son was injured and ended up in the ER. We weren't able to stay the night. The hotel gave us a $15 dollar discount. It didn't feel very compassionate? The decor is sub par.

"Another Great stay at the Kelly Inn St. Cloud"
CalgaryOilguy, 18 Juillet 2019

We stayed at this Kelly Inn a couple of years ago and I can say that the service and quality of our stay was just as good if not better than our last trip. The reception area is huge but very nice. We were on the fourth floor in a lovely room overlooking the Mississippi. It was just wonderful. Lots of room with a couch and roomy counter area for our stuff. The bed was very nice and comfortable, the pillows were soft and they have extras in the room if you need them. The bathroom was a very nice layout and had lots of room. Everyone we encountered was very friendly and welcoming. These days its the little things that make us feel appreciated. The only negative thing I can say is that this property does not offer free breakfast in the morning but they give you a discount for food at the Green Mill that is attached to the hotel. They do have the breakfast to go bags though. And lots of coffee in the lobby for your travels. I would have to say the Monica and her team do a fantastic job of welcoming travelers and do everything they can to make your stay enjoyable. They have lots of parking and the location is very easy to find. We will definitely stay there again!

"Kelly Inn St. Cloud"
marymehsikomer, 17 Juillet 2019

This hotel is convenient to downtown St. Cloud. The staff are friendly, the rooms and property are clean. The rates are reasonable for a downtown location. There is a restaurant attached that has good food and is very convenient.

"Comfortable room/terrible water/a bit overpriced."
565wadeg, 27 Juin 2019

Comfortable room, clean. Water in the shower & sink is the hardest water I've ever encountered-- I took a really long shower only because I was trying to wash off the soap & shampoo-- in the end I gave up. Don't they treat the water? We thought the motel was fine but a bit overpriced considering there is no breakfast included (they offer 10% off at the restaurant, but we didn't want a long sit-down meal). We called from the road to reserve a room since it was Saturday night, but the desk clerk would not take our reservation (!) by phone.

Safari45405733693, 26 Juin 2019

This hotel is fine and functional. It is conveniently located and easy to get to from major highways. There is nothing wrong with it. The convention center combination works well for functions. The food is average.

"Great customer service!"
23bobjohnson, 25 Juin 2019

I had the pleasure of meeting Harley while staying at the hotel. She was so kind at check in gave us a free upgrade to face the river and every time we walked by the desk she greeted us with a smile. Really enjoyed the stay and felt very welcomed!

"Perfect location and value for conferences."
blcott, 24 Juin 2019

I had a quick trip to a conference. I live within an hour but had a late night of meetings and needed to overnight. It was perfect, clean, and check in was even early at noon. Was thankful, as I wanted to unwind and catch up with work stuff before conference began mid afternoon. Clean, which is of most value to me.

"Nice hotel but should “go green”"
JudyJ59, 21 Juin 2019

We had a nice, clean, well appointed room. I would have given a higher rating if I had seen evidence that the hotel was making good use of resources. When I returned after the room was cleaned, EVERY single light was turned on! We had hung our towels after using them, but all were replaced. The bars of soap had even been replaced. These were bars that could have been used many times - at least the two nights we were going to be there. I hope the hotel makes efforts to become “greener”.

"State VFW convention"
Guide43266181256, 18 Juin 2019

Everything from driving into the parking lot to check out was perfect, ample parking super friendly and helping staff. Do not stay anywhere else but Best Western. Highly recommend to any and all who want the best!

"Nice hotel"
Sue S, 17 Juin 2019

Warm pool..great riverwalk, friendly and helpful staff...restaurant next door is very good. We upgraded to a riverview room which was very nice with plenty of room. Quiet hotel would visit again if we were in st cloud

"Great Location, Great Stay"
DakotaFlyer2, 07 Juin 2019

I was here for one night and everything was expected. Check-in was fast & friendly, nice room, and everything appeared to be clean. The best part is certainly location with dozens of restaurants & bars nearby.

"Excellent Help"
MichellePrimus, 20 Mai 2019

I stay here often and the accommodations and people are stellar. The rooms are comfortable, clean and it is in walking distance to lots of restaurants. Lindsay has always been particularly helpful when I call and have requests that I can't seem to achieve online. She's awesome! Thank you Lindsay for always taking care of me!!!

"Medical visit"
Terri T, 17 Mai 2019

This is a great place to visit. The property is huge and has a Greenmill attached. The pool is huge and the hot tub is lovely. The rooms are spacious and clean and the staff is friendly and helpful. It can easily accommodate large conferences and take care of individual guests with ease. I keep going back and strongly suggest it if you are in the area. It is a plus property.

"Great Hotel"
JEREMYB3249, 13 Mai 2019

Great hotel awesome pool great restaurant attached nice size room for an affordable price. The rooms had a mini fridge, coffee pot, microwave. had eery thing i need to make sure my stay was comfortable and easy to access of everything i needed

"conference goer"
jan3590, 06 Mai 2019

I stay here every year since we have our conference here and the convention center is attached makes it so easy. I would encourage folks to stay here and enjoy the area around the hotel. There are a number of food places also.

"Good Stay"
Resort31324951349, 02 Mai 2019

I had a very pleasant stay. The staff went out of their way to be helpful and were very courteous. I found the room clean with everything working, bed was very comfortable. It's a great location for the conference center and downtown area.

"Star of the North Games"
Jackie F, 30 Avril 2019

Excellent hotel for youth team sports. Clean and comfortable rooms, Green Mill attached for take out, and a fantastic pool area for the kids to enjoy while team bonding. Friendly and professional staff. We have stayed here a couple times for youth team events and will do so again!

"I'm Sorry To Say . . ."
rhk42, 30 Avril 2019

Staff was friendly, hotel was nice but, I called customer service this morning with two complaints. Our room was nice, large, clean carpeting BUT the upholstered furniture was dirty - arm rests, seat cushions were dirty and really need a good shampooing or replacement. Upon check out, the desk sent me to another Best Western as we traveled to another area in MN. Only problem, it was now a Days Inn and hasn't been a BW for years . . . it was also a filth, unkempt property that should be totally rehabbed. The BW front desk people have to know what they are recommending.

"Nice clean hotel lacking a decent breakfast option"
MrsDudg, 29 Avril 2019

The hotel itself was clean and comfortable. The service provided by hotel staff was excellent. It was a last minute stay and I was happy with the quietness and comfort. The Green Mill attached was not so great. Our pizza the night of our stay was not cooked. They offered us a free breakfast and that was worse then the pizza. We were short on time so needed something quick. Stuffed French toast it was. A smear of cream cheese on top and 6 blueberries does not qualify for stuffed in my book and at that price should have been more the 3 tiny thin pieces. Save your money and eat at Perkins down the block.

"Great Stay !! The staff kept my room clean and organized ! Very impressed !"
Happiness21341435760, 22 Avril 2019

My room was always clean when I came back to it !! The staff did a great job !! They need a raise !! I never had to ask for anything as it was taken care of everyday ! IT made my stay for the conference very relaxing . Thank You

"Great Location"
Dutch499, 12 Avril 2019

This is perfectly located right on the Mississippi River in downtown St. Cloud, near everything. It also has a restaurant and bar attached, a very helpful staff, and clean comfortable rooms. We enjoyed our overnight stay here, and ate at the restaurant (see separate review) for dinner, which was very convenient since we were tired from driving all day. Despite being downtown, it has easy access on and off I-90. I definitely recommend this property.

"Billing issues were not resolved"
Explore68175326702, 12 Avril 2019

Nothing met my expectations in regards to checking in or checking out. Tried to get the extra room charge credited back but management was unwilling to accommodate my request. Will not be back because of their indifferent attitude

Companion47389957493, 10 Avril 2019

I was really impressed with the staff. From the the minute I check-in to when I checked out I was Greeted with a smile. Staff at front deck went out of there was to help, I would recommend this hotel to anyone.

"Kind of an odd visit..."
RobBN, 26 Mars 2019

This place is not bad, BUT I encountered a few things that might be helpful to you if you plan to stay here in the future: 1) The front desk is very nice but slow. This will not be a speedy check in process 2) The hotel room layout is a bit of a puzzle, so be sure you take the correct elevator as they all go to different places. I was directed specifically to an elevator (it was written on my key card envelope) but my room was not anywhere to be found. I came back to the front desk (of course had to wait as someone was checking in and that apparently takes a while...) only to be told that I was given the wrong elevator number. Another guest was also in the same predicament and was waiting right behind me. 3) They have a "library" that doubles as a business center. Be aware that these computers are the slowest in the history of electronics. 4) I did NOT have a "Do Not Disturb" sign on my door, but still did not have my room refreshed after the first night. 5) I was unable to regulate the temperature in the room with the thermostat on the wall (perhaps it was not functional) so after nearly freezing half the night I tried adjusting the temperature directly on the wall units. That worked for me, but a friend staying there told me that her room was so hot she had to find a way to open a window! On the plus side, the room was VERY large, bathroom amenities were nice, and bed was comfortable.

"Kelly Inn stay"
jbrammer2018, 26 Mars 2019

Spent two nights here while visiting college for my son and conducting business meeting with client in MSP. Older hotel next to convention center. A couple of issues for me but overall a decent stay. First, breakfast is only available in the restaurant next door which did not open until 8 am. Granted it was a Sunday but had hoped to have an early breakfast. Last, there were a few instances of loud people in the hallway as late as 2:30 am.

"A visit for St. Cloud university"
amy f, 23 Mars 2019

Where should I start. Room are very out dated and smell very old. The hallways are dirty. Front desk personnel people were very nice. There was no parking because of the very large wedding. Hallways are not light well. Work out area is very old. Wouldn't stay again.

"Great service !"
Jacob K, 23 Mars 2019

Piper made check in fun, and when I asked Isaiah for a dnd sign he said he would go look for one, instead of telling me he couldn't find one, he took the time to personally make me one using paper and a key, very clever and way to show you care!! That was awesome ! Comfortable room that was newly renovated great new look!

"We've had BETTER"
RR3131519, 20 Mars 2019

I was here for the business conference and I brought my 17 yr old daughter. We had to check out before the conference was over so she had to sit in a public seating area near the conference room. She was approached by hotel staff inquiring if she was a guest at the hotel. My daughter expressed her concern of not feeling comfortable or welcomed. Since there were 3 different conferences happening in the hotel, there was no easy way to determine guests or not, however my belief is she was approached because she is an African American female. This is very unacceptable, especially since we had been in the hotel for 3 days. Although, my daughter did not inform me of this confrontation until we left the hotel; I did not report it. My hope is that your staff does not make any other guest (current or former) feel as uncomfortable as my daughter did.

"conference visit"
S2296XXpat, 17 Mars 2019

Great place, scenic, even though I was busy and din't see a lot beside conference rooms. Convenient to other parts of town and the convention center which was nice. The breakfast was especially better than usual due to the whole conference eating.

"Convention Stay"
Dawn K, 17 Mars 2019

Great as always, friendly, polite and helpful staff, clean and convenient. We stay yearly for a convention Thursday through Sunday. Food, drinks, hospitality room, pool and walking distance to restaurants.

Compass581459, 15 Mars 2019

Be careful when going to the Kelly Inn website and booking on-line. The cost will exceed 30% and you will be treated poorly by the check in staff. We had 3 rooms that cost about the same per the website check in, when in fact, these rooms were all different sizes and outdated.

"Checking out"
Visitor0089, 13 Mars 2019

I went to the desk to check out and was very impressed with the knowledge, professionalism and friendliness that was shown to me by Jenna & Harley. Beautiful view of the River quick walk to several restaurants, bars and businesses. Superb customer service....

"Great location"
Companion04293630448, 11 Mars 2019

This hotel has it all!! The best is its location!! Beautiful view of the River and all the downtown bars and businesses walking distance. Just blocks away from SCSU for hockey games!! Great place for kids! Lots of space in the pool area for gatherings!! The perfect hotel for hockey teams!!!!!

"Not worth the stop"
Go67313189141, 04 Mars 2019

This BW Plus was twice the price of my local BW. Has only free coffee and apples and no complimentary breakfast like BW Plus Daytona, FL. . Parking was for European sized cars with four door trucks taking two spaces.

"Decent stay"
Mar242424, 03 Mars 2019

Came here for a friend's bday party. Check in was quick and easy, our room was on the small side two beds but not too much room to move around. We were on a level above the poolside rooms, would not recommend if you want a good night's sleep as children are in the pool bright and early. Green Mill is attached so if you want a bite to eat you can go there. The convention center is also attached, which was nice as they had a free boat show going in so it was fun to look at the boats. Check out was quick the two gentleman at the counter were extremely pleasant. This hotel has lots of options without ever having to leave the premises, great pool area for the kiddies, close to downtown where there are lots of restaurants.

"Would definitely stay there again."
Nomad31786919865, 03 Mars 2019

Nice clean hotel. Location is great if you want a fun Friday night out! The attached Green Mill is awesome as well. Maybe a titch over-priced for the little room we had, but it was totally comfy and clean for the two of us. Parking is a little weird if it's your first time there. I had no idea where to park.

"Conference at BW in St Cloud, MN"
524terrilp, 28 Février 2019

Nice room, considerate and professional staff. Staff kept our small conference properly fed, hydrated and comfortable. Restaurant also very good, and the bartender actually knew how to make a great martini. My guest room was great, very comfortable mattress. Only item was the room refrigerator needs a freezer section for those of us who travel with meds where we need to refreeze ice packs for travel.

"Great Hotel - excellent rooms, staff and service!"
DayTrip42979177794, 25 Février 2019

Brought our Women's National Para Hockey Team to the St. Cloud for an international series and stayed at this hotel. It was amazing! The hotel was able to accommodate us with accessible rooms and the staff were incredibly kind and helpful during our stay. Location is perfect - close to everything.

"Superb customer service"
W4136ERjenniferh, 22 Février 2019

I LOVE staying at the Kelly Inn in St. Cloud. I've stayed there probably a dozen times in the last couple years. The customer service is great; professional, efficient, and friendly. I usually ask for and get a room overlooking the river and just love it. It's a great location; very close to lots of restaurants as well as "old" downtown.

"Grand Forks Best Western"
928melissam, 15 Février 2019

Stayed the weekend in a suite for some hockey games. Staff was very nice during check-in and check-out. Hotel and room was very clean and quiet. Breakfast had a variety of options. Parking was a little crowded but we figured out you could park out back and it was actually quicker to get to our room.

"Fabulous hotel and staff"
mnhockeydad, 11 Février 2019

The hotel staff and facility is fabulous. The staff was very friendly and efficient. The room overlooked the Mississippi river and was very comfortable. I would highly recommend this hotel to anyone looking to stay in the St Cloud area.

"Good Location"
BrianM_colo, 30 Janvier 2019

Stayed for Business in late January 2019. Great location near downtown and walking distance restaurants. Attached Green Mill restaurant was more that adequate for most occasions. While parts of the hotel seem to be nicely updated, other haven't been touched in decades. Our “upgraded” suite was straight out of 199- something. The couch in our room was so old and worn, I wouldn't recommend anyone sit on it without putting a towel down first. Really in need of room upgrades. Bed was comfy and clean though. Staff was very friendly and helpful.

"Good Value-& Location"
Fearless13778957270, 26 Janvier 2019

This property is located overlooking the Mississippi River-Better view in fall, summer, spring but OK view in winter. (January 2019) Located closed to additional food and beverage options including micro brewery etc.

"Great Pool and Family Hotel"
S6786UEmaryc, 21 Janvier 2019

We had four families stay poolside and had a great time. The perfect place for children of all ages. They have a childrens pool at only 2 feet deep and full size pool at 3 feet to 6 feet. They have a bar and restaurant attached so you don't even have to leave the building.

"Staff goes above and beyond"
Annie K, 18 Janvier 2019

Lindsay and Pyper, the staff working last night, went above and beyond to make sure we were taken care of. When my coworkers and I had an unexpected problem (which was not the hotel's fault), they went out of their way to resolve our issue right away and made sure we had a safe and comfortable night. I've had nothing but great service here.

"Good hotel"
CharityH91, 10 Janvier 2019

We were booked a room that wasn't available, the manager did what he could to get us 2 rooms that would best fit our needs and we were happy with that. Staff was kind. The place was clean and the kids love the pool area. Toy machines eat your money half the time.

"St. Cloud gem"
Angie G, 07 Janvier 2019

Nice lobby, excellent facilities. Enjoyed the comfort of the bed. Customer service was good. Parking very easy. I always enjoy getting my rewards goody bag when I check-in to the hotel. Glad to see the coffee available in the lobby. The business center looked like a nice place to work.

"Great Room"
915rogerw, 07 Janvier 2019

The king size room was very large with a small fridge and microwave. The staff was friendly and tended to our needs immediately. My only concern was the distance to parking and the lack of a complimentary breakfast. Neither of these are a big concern to me but I thought I would mention them. The Green Mill restaurant is a short walk through an enclosed corridor, eliminating the need to brave the elements for a great meal. I would definitely stay here again.

"Good Value"
cherihuber, 01 Janvier 2019

Very nice motel with all the amenities and great staff. They were very helpful - room was quiet even though we were next to the pool and hockey kids. No breakfast available. Attached restaurant was good

"Great room!"
Dream35778107374, 29 Décembre 2018

Great rooms. I loved that they had a pack and play available so we didn't have to worry about taking it in and out of the car. I loved the upgrade to the room thanks to the rewards program. There was plenty of room in the king suite for the pack and play

"Traveling through St Cloud"
Dave H, 25 Décembre 2018

Short night however room was very comfortable and clean had a view of the river, staff was very friendly and helpful to our questions. Didn't have time to use the pool or fitness area will have to make a point of that next time. Will continue to stay whenever in St Cloud.

"Business stay."
Explorer52816645130, 17 Décembre 2018

The staff and overall appearance of the hotel was GREAT!!! What would have made it an AMAZING stay, would be if they had a continental breakfast. I'm not a Green Mill fan, and to me 10% off isn't even worth it.

"family Christmas party"
lorinem888, 17 Décembre 2018

this is the third year we have stayed and it has met our needs. having the extra room in the pool area made it so much easier to enjoy and watch kids. they only thing that would make it better is a few more amenities geared towards teenagers.

"Us, dogs and dog show"
Global49165914005, 17 Décembre 2018

We have stayed at this hotel every year for the past 10 years for the Granite City Kennel Club dog show. The staff that we encountered have been consistantly very pleasent, helpful and so good with our dogs. Our rooms were always inviting (especially like it when we get a view of the river behind the hotel). Our room this year was perfect for our needs, but other years we did have rooms too small and ones that were only accessable by stairs (not good when you have bad knees and alot of stuff to carry up and down without assistance).

"Night out"
WanderAmber42, 13 Décembre 2018

Great location to downtown bars in St. Cloud. Attached to convention center. Perkins & Green Mill really close by as well as many restaurants within close walking distance also. Great spot walking distance if you're looking to go out & not have to drive home

"Great Stay!"
Trista H, 07 Décembre 2018

Friendly staff, clean, nice pool area. Enjoyed the stay! Staff went above and beyond to accommodate our needs. Pet friendly also. Kids had a great time in the pool. My 4 year old had a great time in the kiddie pool!

"Excellent customer service!"
Dawn S, 17 Novembre 2018

Upon checking in I had the pleasure of dealing with Lindsay. She was very professional and helpful during our entire stay. We sat in the lobby for some time and during that time watched as she helped check in a large group. She was so kind and genuine with everyone she helped. So nice to see someone that is so passionate about her job! Our room was clean and the view of the river was nice too. Very impressed with this young woman! She made our stay great!

"Very nice"
tomtabwall, 05 Novembre 2018

Probly one of my best hotel experiences. Very clean and friendly. Comfortable beds. Nice gym equipment and a good size pool and hot tub. Definately will recommend to friends and also will for sure come back.

"very conveniently located"
4d1n8l, 04 Novembre 2018

teh hotel was attached to the convention center so was very convenient. Green Mill bar/restaraunt was attached to hotel. Also very convenient. Hotel staff was friendly. Rooms were all pet friendly. dog treats at the frot desk.

"Weekend stay for sporting event"
staceyjv70, 26 Octobre 2018

Great central downtown location for restaurants & bars. Very clean, well maintained (although a little older) & friendly staff. Lots of parking & restaurant attached. Ask for river view! Would stay again.

"Weekend Getaway"
dgk6884, 23 Octobre 2018

Great stay in downtown St Cloud. Hotel staff is excellent very friendly was great help for not knowing the town. . Nicely located in downtown area lots of entertainment. Will stay again when in St Cloud . Ride services picked us up right in front. Bar and restaurant in house was nice for get together with friends.

"Great stay."
GroomLeader, 21 Octobre 2018

Best Western Kelly inn is the place to stay in St. Cloud. From the very friendly front desk to our room was a great stay. Clean and comfortable. Everything worked well, bathroom was spotless, our room down at the end of a hallway made for a nice, quite environment, and our beds were very comfortable, so we could get a good night's sleep after being on the road most of the day. Definitely the place to stay.

"Average and no more"
Rich B, 05 Octobre 2018

Seems like 1990 was the last time for any upgrades. It's a hotel, usual in every way. All rooms seem to have had pets in them. Ours smelled slightly of smoke too. Hair in shower wasnt mine..... Front desk lady was accommodating and pool was average. Parking is confusing especially when no one really tells you where to park. Good location for walking to downtown.

Sherry B, 03 Octobre 2018

It is a nice hotel, the staff at check in could be a little friendlier and helpful. We weren't told where anything was in the hotel and when I asked the desk clerk was short with me. The rooms were clean and kept that way the following day. The conference rooms were small but nice.

"Nice, but could've been great"
lisaraydan, 01 Octobre 2018

We stayed two nights while in town for a conference. This is our second time staying here. We stayed in April 2018 also. Our room flooded in April from a toilet that wouldn't stop running and the manager and hotel staff were very nice. We ended up with a complementary night stay which we used for part of this trip. We booked a pool side room so our boys could have pool time while I was at the conference. The rooms are a little small and crowded, but clean, comfortable, and appear to be recently updated. The beds are comfy, the towels are nice, and the coffee is good. The pool is very nice and the boys had a lot of fun. All the staff were extremely helpful and friendly during our stay. What made our stay not great: our bathtub drained very slowly, the room was small (I believe some of the other rooms away from the pool may be larger, or they appeared larger on the map), the pool area is huge but has a lot of wasted space, more tables would be nice and more pool towels. There is no breakfast. There is a restaurant on site, but for the price of the room, there should be a continental breakfast included. The hotel policies listed in the room states there is a grab n go breakfast at the reception (fruit, breakfast bar, and water) but when we inquired about it we were told they no longer offer that because of the Green Mill restaurant. Lastly, the hotel was freezing! While walking in the main level back and forth to our room and the conference, I swear I could see my breath. The conference was so cold I wished I had my winter jacket instead of my fall jacket. My toes and nose were numb from the cold. It was miserable. I think the heat hadn't been turned on yet, but it is time to turn on the heat!!! Also, we had to keep turning our heater on in the room, it kept shutting off even though it wasn't the temperature we wanted. Overall the hotel is clean and the staff are wonderful. But for the price of the room, some kind of breakfast should be included. It would be nice it the hotel switched their toiletries to a dispenser like the kind the best western in Blaine has. In the shower there is a dispenser with shampoo, conditioner, and body wash. They still give soap and a makeup wipe, but it's nice to not have to try and squeeze shampoo out of a tiny bottle. And, it would save on waste. The brand of toiletries at the Kelly Inn were very nice though, and smelled refreshing.

"Nice but not my favorite "
Driverjoe, 23 Septembre 2018

This is an older property, nicely remodeled, well appointed rooms, very clean, friendly staff. Pros: Clean, green mill attached, staff, Keurig in room coffee, soft towels Cons: Stayed in a basement room, difficult to drag luggage into 4 doors one flight of stairs, slightly musty odor for such a clean room, plugged sink. Ice on 2nd floor. Anyway still a nice place just avoid the basemen level. Area is very congested so ok for tractor only , pickup and camper, RV. CLC accepted.

"Big price for average hotel"
Pam L, 23 Septembre 2018

The hotel was on the high end of the price scale.The hotels could use a lot of upgrades.The rooms were large with a decent bathroom but the bed was one of the worst I've slept in.The hotel is located on the river which is nice.

davidweinand, 20 Septembre 2018

great place to stay, easy to get to and wonderful staff were helpful in every way, the rooms were clean and comfortable. the pool and exercise room were great and wonderful amenities. there is also on site laundry if you need it.

"Over and Above"
128mcarroll, 17 Septembre 2018

I recently stayed here with my wife and three small children for a wedding. The staff was polite, prompt, and overtly helpful. In particular Morgan and Tyler went out of their way to help ensure our stay was enjoyable. Morgan even suggested a nearby farmers market we could walk to with free fruit or veggies for kids! Thanks for a great stay! I wish all hotel employees approached their profession as well as these folks.

"Best place in St. Cloud"
carriereneadams, 10 Septembre 2018

We stayed here during the Granite Games competition in September and it was a great decision. The room was extremely comfortable the staff went above and beyond to help with any needs/ requests we had and the location was great and close to everything.

"Jenna And Lindsay saved my life"
nick1135th, 08 Septembre 2018

Well she is literally amazing. I was having a down day and lost some personal things of my own. She let me use her sunglasses for my motorcycle. Need more people like this, she went beyond that. Her and Lindsay raised my spirits and showed me to be happy and enjoy life. True life savers

"Good, clean room"
andyalbee, 29 Août 2018

The hotel is well situated being attached to the Riverside Convention Center. Room was comfortable with good amenities (WIFI, refrigerator, TV etc.). Pool area was a little loud with sound reverberation, but that is a minor inconvenience. Good restaurant (Green Mill) attached to hotel.

"Great Staff"
Lauren A, 28 Août 2018

Strong knowledge of employees and great comfortable bed. Awesome coffee maker in room with everything you need. Would stay again in a heart beat. My bathroom was big enough to function and had more than enough towels and toilet paper. Parking was good too.

squirrel002, 26 Août 2018

First to start off with hospitality off all the staff is exceptional good.Very friendly and helpful, but then all Best Westerns I never have had a bad experience. one employee Harley very helpful put my truck in the shop for my preventable maintenance us truckers call PM. Left my phone charger in the tuck and went to the front desk to see if they had one I could borrow and Harley let me borrow hers knowing she was getting off in 30 min. and not returning in 2 days. Hotel always clean and comfortable.

"Convenient, clean and comfortable"
jjensen937, 24 Août 2018

My stay at the Kelly Inn was great! Check-in was quick and smooth and the person checking me in was very friendly! The room was comfortable and clean. The hotel was easy to get to and close to other destinations during my stay. I would definitely stay here again when in town.

"Good value for price"
ForeverBlueJeans, 19 Août 2018

Booked through Expedia so we paid slightly less than full price, otherwise it would not be worth the standard rate. Stayed 2 nights, maids never cleaned the room, or stocked towels or amenities. We were very excited about the “adults only” hot tub until we realized that there was no enforcement of this policy and that the hot tub was constantly FULL of children and the entire pool area seems to be an unofficial spot for unsupervised children to run and scream. Just the environment we were hoping for after 10 hours of driving. Hotel was clean, relatively new, and conveniently located, but I would suggest choosing somewhere else.

"Great Stay"
Cindy G, 13 Août 2018

Very nice clean room with view of the river. The hotel staff were all very pleasant. There was a wedding on site and you would never know. Very quiet. I ordered out food from the Green Mill restaurant which is located on site. Excellent food and service.

"Nice place!"
Thedakotakid, 07 Août 2018

We stayed here for 1 night and had a great stay! The front desk gal (I believe her name was Lindsey?) Was very friendly and super helpful. She made us feel welcomed! The kids loved the pool area. The pool was on the warm side, which was nice. The hot tub was perfect also. Just what we needed after a long day of travel. Not sure if they offered breakfast. We checked out early and got on the road.

"Great location"
abe448, 30 Juillet 2018

Love the location by the Mississippi River and convenience to local businesses, such as The Veranda. I look forward to my next stay there. I plan to take a stroll along the river with my beloved next time!

"Wonderful staff."
Laurie L, 29 Juillet 2018

I was recently at a two day conference at this facility and have been there a number of times and am always pleased with the room and facilities. This last visit I was overly impressed by the professionalism and friendliness of the housekeeping and waiting staff. They would greet you with a smile and a hello, or good morning, and were always willing to help or see to your needs. The food was excellent and plentiful. These “behind the scenes” people should be commended for the work they do and I sincerely appreciate their hospitality. Laurie Lahman MASP Advisory Committee Member

"Kelly Inn hotel stay"
369snelson, 27 Juillet 2018

We made reservations for 3 rooms for a conference in July requesting two of the rooms to be adjoining. The young man helping us was trying to help us bit when the shift manager at the front desk stepped in and was trying to tell us we never asked for that and it was clearly written on the reservation that it was requested. The shift manager was getting short with us and was not giving us very good service. I felt sorry for the young man who was originally helping us. Other than this incident, our stay was uneventful. You might want to dress warm if you have a conference in the big conference room because it is really cold!! The service, other than Morgan was good. The rooms and beds were comfortable. We will stay there again. Hopefully next time we will get an adjoining room.

"Small but clean rooms"
Brendon R, 21 Juillet 2018

We stayed here for one night with 2 pets. Great location and easily accessed with a travel trailer in tow. Check in/out was super fast and the staff were extremely friendly (I believe her name was Lindsay, but I could be mistaken...) The rooms were very clean, but the one downfall was the size. Fairly tight quarters, especially with the furniture placement. The restaurant is attached and the hotel is very quiet. Overall a great stay and we would gladly recommend/come back!

ndoyle98, 20 Juillet 2018

The staff was attentive, helpful, and professional. We had a room over looking the Mississippi River. The sunset was beautiful. The room was large and comfy. We visited the restaurant. The pizza was delicious.

"Friendly Satff"
chadsN5673TV, 15 Juillet 2018

Friendly staff I needed to make some changes and they were very accommodating to my needs. They went above my expectation. The quality of the room was well worth the price. The suite we had was very nice and had all of the amenities we needed.

"Wonderful stay, beautiful location "
Rob Z, 01 Juillet 2018

We stayed there during an extremely busy weekend, between weddings and basketball tournaments, the hotel was full. Yet, staff were friendly and helpful, especially Morgan at the front desk. He went above and beyond and provided excellent customer service. Housekeeping was also accommodating, clean rooms and friendly. Would definitely stay there again, beautiful location right on the river!

"A most friendly and quality staff."
tobydave2018, 12 Juin 2018

All your staff provided really good service! But two unusually so: John, who handled our room several times, demonstrated an attention to detail that stood out to us and caused us to want to be good customers. When we were attempting to find him to personally thank him, we spoke with a very busy supervisor, Christina, who took the time to explain how we could do that and, did so with a very pleasant friendly demeanor. All to say that those contacts leave one with very positive impressions about the stay at the Kelly Inn and how it operates. We'll always look forward to the opportunity to stay again. Thank you, Dave & Toby P.

"Very Nice "
Kathy B, 02 Juin 2018

I have stayed at the Best Western Kelly Inn several times over the last several years when I attended an annual meeting for my job. Two years I stayed elsewhere, but ended up coming back to the Best Western Kelly Inn. It is nice that everything from hotel to meals to conference meetings were all under one roof. The rooms are very comfortable. There are small refrigerators and microwave ovens in the rooms. The rooms are large and not crowded with furniture. The staff was friendly and helpful at all times. The free coffee was a definite perk! My only complaint is that they have downgraded their pillows. When I have stayed there in the past, they had large, comfortable bed pillows. This time when I got to my room, I found they had replaced the large king sized pillows with half-sized pillows, so they were about the size of throw pillows. They were hard and lumpy. I could feel the chunks of foam through the cases. Every morning I woke up with a stiff neck and a bit of a headache because of the angle my head was forced into by the pillows. Every thing else was exemplary!

"Clean hotel, very friendly staff"
Yvonne E, 26 Mai 2018

I stayed here for a conference. The staff was very friendly. Restaurant was good and although I didn't know it until I left, they also served breakfast. I think the staff is what made the stay All of the were helpful and extremely friendly.

"Business travel"
DanVanSchepen, 23 Mai 2018

BW Kelly inn is a great location to downtown and perfect access to the St. Cloud river walk trail. It was a great experience and will book here again in the future. The room was clean and has been updated.

carmenkostelecky, 01 Mai 2018

This hotel has everything that one may want and or need. The location is very close to the college and if you like hockey its even a better reason to stay there. The Green Mill is great, and all the other businesses that are in walking distance of the hotel.

"Bathroom in guest room was smaller than on a cruise ship."
David C, 30 Avril 2018

We stayed at this hotel for a hockey tournament. The check in and check out was great. The guest room was nice, with a fridge and microwave. The only problem was the tiny bathroom which included a bathtub/shower. The bathtub/shower was also very small and hard to stand in due to the sides were angled in toward the middle. I you don't have great balance, you will have a very hard time standing in this bathtub! Good luck future guests. It will prepare you for the bathroom on a cruise ship!

"Great Place for a Family Reunion"
Carol B, 27 Avril 2018

About 35 family members met here for an annual family reunion. We requested and got a hospitality room at one end of the 6th floor, which had a superb view of the Mississippi River, a refrigerator, microwave, bar sink, raised bar, ample outlets, a long conference table, ample chairs, a sofa, coffee table, serving credenza/dresser, as well as a bed and TV for someone to actually sleep in the room when the party died down. There was a big bathroom with access from both the party area and the bedroom side. We LOVED that the hotel booked our rooms surrounding the hospitality room with the family members, because we can be a little noisy telling family stories and sometimes playing the accordion! and it's nice not to bother other guests. The hotel staff was wonderfully accommodating when family members from 5 states began to arrive prior to check-in time...two different staff members notified me the minute my room was ready. My own room had a nice fridge and microwave, and a little coffee bar that I liked. Bed was comfy and the room was QUIET! The restaurant was able to handle large masses of us all at once, so that 15-20 people could eat together, without a reservation. The restaurant has good food, plenty of variety, and very fair prices.

"Great Stay!"
melanie-rose5454, 16 Avril 2018

I was in town for business and got stuck due to the blizzard, so I stopped in and they got me a room right away. Awesome staff, clean room, and had a great time in the restaurant on the first floor. I'd stay again!

"Rooms were full and stay was great"
Wanda P, 11 Avril 2018

There was a large conference in the hotel (we were not participants) so I was a little concerned about noise and service. Pleasantly surprised that check in was quick and easy, and we had no noise issues at all. The room was clean and well kept, included a refrigerator and microwave, comfortable chair and footstool. We will definitely use the hotel again and recommend it wholeheartedly.

"2 night stay"
pastoramboy, 09 Avril 2018

Overall good experience. The room was spacious and clean. Nice little refrigerator and coffee maker. Courteous staff. Good quiet heating system. No breakfast was included with the price. We requested a shower chair but none was available.

"Pet friendly"
truckerduke1124, 26 Mars 2018

We enjoyed our stay with our dog at you nice hotel. The only issue we had was with the heat. It was cold in the room. We had the front desk staff try and get it to work properly, which they did. Then by 2am the room got cold again. We tolerated it since we were not going to move to a another room at 2am. Other wise nice place and pet friendly.

"Best Western Plus Kelly Inn, Saint Cloud, MN"
Dawn K, 23 Mars 2018

Nice place to stay, friendly, clean and great for a conventions and banquets. Easy downtown access. Great prices, nice pool. Beds comfortable, rooms were updated. Very accommodating. Staff was very nice and helpful.

"Loved it"
mychalclark35, 19 Mars 2018

Thanks for the great experience it was enjoyable and satisfying. Look forward to my next stay. Hopefully I will be able to use more of your services and test your food. Either way I will continue to stay at Kelly's Best Western

""Food Show""
_dudley_jeannette04, 15 Mars 2018

Our room was very clean and comfy. We like taking the stairs and the stair wells were very clean and bright. It was very nice being attached to the Riverside Civic Center. I went for walks at night and in the morning. The walkway outside along the river was very well lit so I wasn't afraid to walk out there at night. The staff was very pleasant and accommodating. I liked the lay out of the amenities. It was a very nice experience. We will be back.

"Average at best."
Maxxxp4, 15 Mars 2018

The rooms are really outdated and mine was quite small. The only reason why I am giving a 3/5 is because I received good service. The location is good right next to the convention center with parking available for guests. If they would only re-vamp the rooms (and get new pillows) it would be great.

"Great customer service"
jgruhlke23, 12 Mars 2018

I tried to book a room at the Best Western Kelly Inn for two nights but the second night was sold out. Colleen was working at the front desk and reassured me that she would let me know if a room opened up. Sure enough, she called me up to let me know the had a cancellation. Awesome customer service. Thanks for making my two night stay easier!

"Pool Party"
User, 25 Février 2018

Very clean hotel rooms, friendly staff, clean pool area. the kids enjoyed the trip. Will definitely visit again. One of the housekeepers, Shontel,went above and beyond and stocked everything we needed, and made our beds. It was like we just checked in the room!

JoeLori4773, 05 Février 2018

Our rooms was clean, bed was comfy, staff amazing, would highly recommend. We have been here before and never disappointed. Our meals served for the convention were very good. Our servers were polite efficient and fun.

littlepolishgirl, 05 Février 2018

We attended a convention there this past weekend. They were very helpful from making the room reservation (Jenna) and the front desk (Harley) were able to answer any questions we had ahead of time. The room was very nice and the food during the convention was excellent.

"Very crowded"
kyront2018, 05 Février 2018

I understand that there is a conference center attached onto the hotel but the overflow of the events taking place overflowed to the hotel and took up the hallways and pool areas. Other than that the hotel was very nice and location was scenic!

"Great staff at the front desk! No doubt about it!"
Dale L, 04 Février 2018

I'll be honest. I was having some difficulty getting reservations through the on-line web-site of the national Best Western. My session was timed out and I did not get a confirmation number for my stay. So, I did the next best thing and called the actual property phone number and got the front desk. The lady on the other end of the line was great. She took care of the reservation and got me a confirmation number. She also said if I had a problem, let her know and she would help in any way. After hanging up, I checked my email and already had her confirmation number. I also had a confirmation number from the timed-out session. Thus the timed-out reservation was cancelled and the reservation was in because of speaking to an actual person. Upon arrival, there were issues with two different key cards. The front desk took care of everything, including re-assigning my room. Turned out it was an electronic reader in the door, not the card. I was still able to make my meeting with time to spare. I was also asked about how my "new room" was the next morning. All was well and I would recommend The Best Western Plus Kelly Inn when you're in St. Cloud for business or pleasure. Besides, the Green Mill Restaurant is right there and if you stay at the Best Western, you get 10% off your food bill! Worth it!

"Kelly Inn"
markhH135GX, 02 Janvier 2018

We had a horrible visit, they were having key issues and were not very apologetic about it and at first they made it sound like it Was our fault until we went up to the desk 3 times because our keys were not working.

R566DDkellyd, 31 Décembre 2017

Great place, great service and centrally located. The friendly staff was welcoming without being overwhelming. The clean rooms and onsite restaurant make this convenient with kids as well. The hotel was accommodating with requests and enjoyed helping as well!

"Great Family Hotel"
Amy D, 28 Décembre 2017

This is a great family hotel that we stay at every time we come to town. They have the best pool area for the kids to run around and play. There is a pool, baby pool, small arcade and carpeted area to run around..

"Dog show"
User, 18 Décembre 2017

The St Cloud BW Kelly Inn was amazing! We spoke with Jenna who is an extremely helpful and kind BW Kelly Inn employee! Thank you BW Kelly Inn for a great stay while we attended the dog show! We will definitely be back next year!!

"Annual Family Christmas"
A5561GVbrianf, 17 Décembre 2017

In 2016 our family planned a Family Christmas get away for our entire family. We booked ten rooms and spent two days having our family Christmas. We loved the staff and the attention we received and booked the family Christmas again in 2017. This was our second year. We loved the hotel very much and have booked it again for 2018. The staff are very pleasant and helpful and the rooms clean.

"Excellent Choice Hotel"
MNTraveler987, 17 Décembre 2017

Nice clean hotel. Currently under remodel - as was the case when I was there two years ago. Not sure if the same project has lasted two years, or this is new. The bed was very comfortable, the view of the Mississippi River pleasing. I had a King room and it was spacious. No breakfast included in the price, but with your room key you get a 10% discount at the attached Green Mill restaurant, which is convenient. Food is very good, and decent prices. I was in a rush for breakfast, and they got the food to me promptly. All in all a very good stay, and I would recommend this hotel. Con - when they say your room is only accessible by stairs, it is. My room was on the 3rd floor, and I could go to 2nd by elevator, but climbed a flight of stairs to get to my floor. I knew this in advance, so was not surprised, but thought I would mention it for this review. I was here for a business conference which took place in the attached Convention Center, which was very convenient.

"Thank you for caring"
N8081XXjimp, 11 Décembre 2017

great atmosphere, great staff. I had left a garment behind with my cc in the pocket. garment was turned in and i received a call from the manager of house keeping. Christina arranged to ship my garment and cc to my house. Thank you for the integrity and care shown with this situation.

613connieg, 10 Décembre 2017

Great place! Very helpful staff and super clean rooms. Awesome location. The "Green Mill" is attached-this is also a great place to eat and party! Kelly Inn is also within walking distance to lots of other bars, food establishments and shopping!

"Good, but could use more attention to detail while cleaning."
O7072AKchrish, 06 Décembre 2017

Mold came out in the back of the shower when water ran in the crevice in the shower. Little mold along the ceiling line above the shower. Coffee pot didn't work and boiled the water out of the side. Otherwise a good room.

davidoY2152CA, 06 Décembre 2017

Great place to have a conference. Walking indoors is better than traveling across town. Facilities available for swimming, eating, and exercise. Staff was welcoming and efficient during check in and check out. Parking was adequate and very convenient.

"Great Stay!"
desaraef2017, 04 Décembre 2017

I had a great experience! I had a clean room, friendly service, and a comfortable bed! Thank you for the stay. This was the second room I have gotten at this place this year and I had a great experience each time!

"Great hotel, great location"
bubfn, 04 Décembre 2017

We stayed here whole attending an event at the civic center. The hotel is attached to the civic center, which makes it very convenient. The room was clean and comfortable. No complaints, would stay here again.

"Was Charged an Extra $150 with No Explanation of Charges"
christopherwM4137TS, 29 Novembre 2017

At night there was a bad smell coming from the hallways and we could smell it in our room when we went to bed. The next day when I was emailed a receipt it showed that I was billed an extra $150 and it did not describe why I was charged an extra $150. I tried calling the hotel to find out why I was charged an extra $150 but I never got an answer.

"Not Satisfied"
stacybM2512NM, 22 Novembre 2017

Personally I feel this hotel is extremely high priced for what you get. The guest room I stayed in was spacious which is nice however the cleanliness was not good. The bed spread was gross and disgusting which really made me question the cleanliness of the rest of the hotel.

"Love the Best Western Hotels"
E6663BTnancyw, 18 Novembre 2017

Our family has stayed at the Best Western Hotel in St. Cloud many times and have always had a good experience. The beds are the best! We love that they have a lounge/restaurant on site, the pool is nice, the staff is wonderful. In all the years we've stayed with them, we've always had a good experience!

"Nice updates - thin walls"
akcomplin, 14 Novembre 2017

The hotel appears to have made recent updates to the rooms. I also ordered room service from the restaurant in the hotel and it took over an hour for the food. I called after an hour to check on my order and they had forgotten about it. The nice thing was they did offer a discount for the inconvenience. Unfortunately the walls are incredibly thin and you will hear anything in the room next-door.

A1149MIrobr, 14 Novembre 2017

Great view of the mighty Mississippi River. Could almost jump from my window in to the river. very friendly greeting when I arrived. Lobby is a little outdated but still nice. located in the heart of downtown St Cloud makes a lot of things in walking distance.

"Great hotel"
390donaldt, 10 Novembre 2017

Fantastic staff - clean rooms - great location within walking of many food/bar options. It a college town so you have pick from beer pub to martini bar. Not your fancy hotel but does the basics very well. Good value for the cost.

"Awesome Place to Stay"
C3922GFjamesw, 09 Novembre 2017

The hotel was very clean and nice. The hotel staff was very polite and willing to help out with any questions or issues I had. The Green Mill restaraunt had very good service as well. I ordered a pretty large order and it was to me in less than 20 min delivered to my room. The delivery guy was very polite and fast, I only had a hundred dollar bill on me and he had no problem with going back to the restaraunt to get me change. One of the best experiances I've had at a hotel in a long time. Will definitly stay here EVERY time I stay in St. Cloud.

"Great place!"
dawnfick, 08 Novembre 2017

Came for a work meeting for the 1st time several years ago. Have been back every year since. Good place. Restaurant attached is good and convenient. Will keep arranging meetings here every year. Nice rooms and remodel a few years back was a nice touch. See you next time!

"TRip to ST.Cloud"
Gary B, 07 Novembre 2017

Great Experience at Kelli Inn. I was in town to heslp celebrate the 50th anniversary of Atwood Center, where I was Director for 8.5 years---1973-1981. I loved the great room you had for me. I felt like a celebrity.

Q9305AKjohno, 06 Novembre 2017

This place was dirty and in disrepair. Disgusting for 160 bucks!! Broken door, damaged window sills, the television did not come close to the amount of stations the said they had, room smelled, a variety of colors on the bathroom shower and floor that was mold or mildew.

"Nephew's wedding"
Heidi S, 31 Octobre 2017

Great location...great staff...great place! Very clean and comfortable. Was a little more spendy than what I usually go with especially since there is no breakfast included. However, the Green Mill is right there so it all worked out.

"Best Western Review"
496monicaw, 30 Octobre 2017

The hotel and staff were very accommodation and nice. Attended a wedding reception in the hotel and it was very well organized, great food, drinks, and service. The restaurant the morning after was a great thing to have open for bloody mary's and food, but the service and food were poor. For future reference, staff more people in the restaurant after weddings!

"Lipstick on a pig"
pmeklund, 30 Octobre 2017

Items left in room from last quest, only middle of floor clean. The bed was super comfortable! The location is good. The Green Mill has good food, poor service (unless you're buying alcohol) very noisy! Dirty noisy hallways.

"Beds very uncomfortable"
huskies70, 27 Octobre 2017

Nice big room with a king bed, sofa sleeper and chair. Room was in need of new bed and sofa, both were very uncomfortable for a business traveler, very noisy A/C and heating unit that need some routine maintenance, toilet continued to run for 5-10 minutes after flushing.

"Room review"
778terag, 25 Octobre 2017

Hotel was neat and clean. Check in staff friendly and helpful. We had breakfast and food was good, served quickly and waitress was exceptional. We had scenic room overlooking the river, but the wind was really blowing and I could really hear that at different times, but no noise from inside hotel during the night.

"Nice eonugh for a work trip, but nothing special"
B3749USmichelleo, 25 Octobre 2017

I stayed here because it is attached to the conference center. The staff is friendly enough, the rooms are small but clean. If you are an individual that likes to take baths, these tubs are not good since the back is straight and uncomfortable. Breakfast is not included and the restaurant has a very limited breakfast menu, but was okay for dinner. It is very close to downtown and with in walking distance to bars and restaurants.

"Dirty, dirty, dirty"
jtgottfrd, 18 Octobre 2017

We have only experienced one hotel worse than this one. The room reeked of stale cigarette smoke, even though it has been a no smoking hotel for a long time. Which tells you how old the carpets and/or draperies must be. Only the center of the room had been vacuumed, and there was still trash in the trash cans. There were stains streaking down one of the bed skirts - vomit? Or worse? The desk chair had a similar stain. The bolster pillow was tattered to shreds. With such visible signs of uncleanliness, one wonders about unseen filth. We were there two nights for a conference. When we arrived back at the room on day 2, the carpet still hadn't been vacuumed, the trash had not been emptied, and the beds were haphazardly made. My 8 year old makes beds more carefully. I would not stay here again.

"Fabulous Stay at the Best Western Plus Kelly Inn"
jillk798, 18 Octobre 2017

The staff is amazing. The room was beautiful and very spacious. The staff was amazing, they were very friendly. The hotel was totally booked and the parking ramps were all full. They helped find parking across the street and they paid for the parking fee.

"Convenient to Conference Center"
223maggie, 16 Octobre 2017

The hotel is clean, friendly staff, a little dated and worn but certainly an acceptable place to stay. It is very convenient to stay there when attending a conference at Rivers Edge. The bed was comfortable but I wish I'd brought my own pillow. The bathroom is small with not much counter space for toiletries. If attending a conference there again I would definitely stay at the he Kelly Inn.

"Best Western Kelly Inn Stay"
annamF4701TK, 16 Octobre 2017

We really enjoyed our stay. It was convenient as we were attending a conference in the attached River Edge Convention Center. It was walking distance from a lot of restaurants and stores. Friendly Staff. Clean Rooms.

"Beautiful Mississippi River Views"
P904JVlorir, 14 Octobre 2017

Very very large hotel with great staff. Some rooms need to be updated but if you specify when you make your reservation they will put you in a remolded room. The Green Mill restaurant attached is very good and lots of restaurants and bars in walking distance of hotel.

"Updates needed"
melissamV901SY, 12 Octobre 2017

The room I had at this hotel was in serious need of improvements. The pillows were terrible and worn out, bed too. Bathroom was very dated and the ac/heat unit performed badly. Too much competition to have these updates overlooked.

"Decent hotel"
Geri W, 10 Octobre 2017

Attended a conference at Rivers Edge. Convenient that the hotel is attached via sky way. Room was decent sized, bathroom was tiny but I've had smaller. Clean, comfortable and quiet for the most part. Asked for room with view of river as I heard that side was quieter. A bulb was burned out in the bathroom, ac/heat was a tad noisy but nothing that couldnt be tolerated. Staff was nice, pleasant and helpful. Restaurant attached to hotel was ok. Service was a bit on the slow side. Unfortunately on Saturday we went there for breakfast only to find the didn't open til 8 am and conference started at 830 am. So took a quick walk a couple of blocks to get bagels. Coffee in hotel lobby was a plus.

"Best in Every Category"
Ellin L, 10 Octobre 2017

This hotel should be part of Best Western's Premiere group. It is far and away the best hotel we've stayed in. The decor was great. Service was superb. Food at the adjoining Green Mill restaurant was excellent and reasonable.

"View of the Mississippi"
James W, 09 Octobre 2017

Roomy, clean and convenient. Second time we've stayed here. Attached restaurant and plenty of parking. 125.00 was a little high but Minnesota like to tax the out non-residents at every turn to pay for all those hockey sticks they break.

"Not staying there again..."
thomasdX5969BX, 06 Octobre 2017

Tiny room with poor attention to detail as far as cleanliness. Foul odor in the room. Burned out lights. Tiny foyer when door is opened. Can't get a luggage cart in the room. Can't walk in the room with a luggage bag in each hand. The desk in the room was very tiny and was difficult to work at. Not a big deal if you are not their on a business trip.

"An Ok Hotel"
Ann B, 05 Octobre 2017

It was ok we go here every year for our conferences. The rooms are nice a big for meeting as long as you have enough chairs in them. For some one to spend a couple days here it is comfortable. The restaurant attached has good food if you like variety. They did a great job on our meals for the conference. Only thing I would ask to be different would be no so many muffins. some were slightly dry like they were frozen and rethawed out.

"Our first stay of many more to come."
nasty_grandma, 02 Octobre 2017

Our visit was only one night this time but we will be back. A problem in the room was handled quickly by maintenance, and all the staff members we encountered were extremely helpful and friendly. We have already booked our next visit and are looking forward to spending more time there.

DuluthmnFroggie, 02 Octobre 2017

Super friendly staff, great rooms. Every thing was clean-food excellent. Served HOT. There were around 95 of us It looked like a "new" hotel--everything was clean, neat and appearance of decorations was great.

"Must stay here"
LynnKay2017, 01 Octobre 2017

I had my wedding ceremony at this location and the staff was very accommodating! The space was so beautiful I didn't even have to decorate! Front desk associates Tom and Morgan were so friendly and helpful!! I had a lot of particular requests and they made it all happen with no questions. I was able to check into my suite early to get ready for my wedding. Very clean and updated! My whole family and I were so pleased!!! Must stay here if you are in town!! Our room overlooked the Mississippi River!

"Kelly Inn, St. Cloud"
susanneb199, 28 Septembre 2017

The decor of this hotel is very charming! The staff are great and the rooms are very clean and comfortable...love the River views! I always enjoy my stay at the Kelly Inn; it's nice having a good restaurant adjacent and the lounge is pleasant as well.

"MN Business trip 2017"
michaeljM6343PJ, 27 Septembre 2017

Great hotel and best value I've found this year traveling the US on business. The restaurant and bar had very good food and service and the location ( we were working a Tradeshow at the Convention Center next door) was perfect. I will definitely stay here again next year.

"Nice spot"
Cherie P, 27 Septembre 2017

This was a lovely place and our room overlooked the river. It is a convenient location to highways and to the convention center. Liked having a restaurant so close we did not have to drive, hotel is clean and comfortable and staff friendly and helpful. Recommend staying here.

"No Express Checkout"
jaylB4274SL, 27 Septembre 2017

Everything was OK but I was just wondering why you stopped offering express checkout. There where a lot of people hurrying to get checked out early because of a scheduled meeting at 9:00 AM which caused things to get hectic. Even one of the housekeepers commented on this to me.

"Love this place"
Joseph F, 26 Septembre 2017

I stay here once a year or so for a conference. There is a convenient access to the convention center. The hotel is clean and elegant. They have great friendly employees and a welcoming environment. I would highly recommend staying there!

"excellent facilities for business"
K4367HEbeckyb, 20 Septembre 2017

First trip to St. Cloud for sales meetings and trade show hosted by my employer. Very nice rooms....clean and quiet. Staff was very helpful and friendly. The meeting rooms and adjoining conference center was an excellent venue for our meetings and show. Highly recommend to anyone, business, personal, or otherwise.

"Nice, Clean and Comfortable"
Kristin D, 18 Septembre 2017

The rooms were very nice with a great view of the river. We had a conference room for a reception following an Hall of Fame baseball induction which our family and friends used. It was a great room and the front staff was very accommodating.

Marlo C, 18 Septembre 2017

They were not ready to check me in on time and were an hour and a half late. Hard to plan a birthday party when they throw off your schedule! Room was awesome, but for $200, it would have been nice to go into it at check-in time.

"Education Coordinator"
ryanwellea, 16 Septembre 2017

The staff here has made every work event a breeze. Front desk staff Tom, Colleen, Jenna and Monica accommodated our group and its many moving parts immediately and with a smile. Banquet staff Housekeeping are spot on. Great place for a work event.

"Great Accomadations and Conference site"
sandrapH4596BM, 15 Septembre 2017

The MREA used the BW Kelly Inn for our annual conference and it could not have been better planned and delivered. The staff were kind and accommodating. The room was very spacious, clean, and super comfortable. I would recommend this location to anyone for business or personal stay.

"Best Western/Kelly Inn"
anthonyeH6447SD, 14 Septembre 2017

Overall very good. Wish they would offer more than a 10% off breakfast in the restaurant, traveling with 4 children and the cost of the room makes having to eat there is not very cost effective. Other than that staff was very nice and rooms were clean .

"Beyond Horrible! Wish I could get a refund and relocate to another hotel now!"
JustSkippy, 13 Septembre 2017

Came here for a meeting that will be at the BW Kelly Inn and they offered our committee a group rate. I have stayed at a few Best Westerns and found most to be a step below a Super Eight but thought I need to give them a try. Arrived in the lobby to that grapefruit chemical smell that the lower quality motels have from using dollar store chemicals to clean. Check in was okay and the front desk was smooth. Went up to third floor in a small and dark elevator - down a dark hallway with a black carpet that felt sticky and like the floor was not level. Hotel doors are of the dark wood type and old. Door sticks and have to make sure to keep it locked. Room is not what I would call a standard of clean that would be acceptable to even a Motel Six customer. There is flecks of what looks like Coke smattered on the walls and the room and bathroom doors and frame. Furniture is outdated. Beds are old and not comfortable. Pillows have a body odor smell. An odd fact of this hotel - the rate for 2 people is HIGHER than for 1 person. So if you are a couple - you will pay $15 more per night for the room - why I have no idea. I have never had this happen to me and I travel a lot and I am no spring chicken! If you are staying in the downtown St. Cloud area - there are several choice within a block or two of this hotel. This place needs to CLOSE down! It should honestly be condemned. At $110 a night - your money is better spent elsewhere.

"Great Stay"
B8527UJdawns, 11 Septembre 2017

It was a clean and quiet stay. The check in was easy. The rooms where clean and the pool area was really nice. We liked that the restaurant attached was not to pricey and had a lot of different options.

"Peaceful stay"
arsburt92, 10 Septembre 2017

The staff was very friendly and helpful. Room was clean. Bed was comfortable. The hotel was easy to find and pet friendly. The river ran by the property so it was a nice view. Plenty of room outside to walk the dog.

"Comfortable place to stay"
JoW169, 07 Septembre 2017

This hotel is connected to the convention center in downtown Saint Cloud. It does not serve breakfast, but there is a restaurant next door. There are several restaurants within walking distance of the hotel. The room we had was exceptionally large with two comfortable chairs and ottomans, but the bathroom was very tiny. The property could make the room more comfortable if they general space was smaller and the bathroom larger. We realized after we left that we had left behind a small cooler in the room refrigerator. I called and asked them to look for it so it could be returned to us. The houskeeping manager called the next morning to tell us they had found it and said they would ship it to us. They quickly shipped it and we received it only two days later. Their service was exceptional.

"Clean, comfortable, honest"
J7570TJkathyk, 28 Août 2017

I stayed 1 night in this hotel and will definately return. The place is clean, convenient, comfortable and the staff is outstanding. I left my phone & computer chargers behind, and the housekeeping staff assisted me in recovering them the next day.

"Recommend to anyone"
S1954UXscotta, 28 Août 2017

Stayed at this Best Western for 5 days and extremely happy with all aspects of the hotel. Very clean, quiet and offered all amenities including a nice restaurant. Tto top it off, a beautiful setting on the Mississippi River.

"Always pleasant stay"
Kentvr80, 27 Août 2017

A very top three star property which always exceeds the expectations with layout, accommodations, staff, and comfort. Pool and hot tub area are always clean, things are well laid out and staff always has a smile. There is no breakfast included, but Green Mill is attached for comfort. Only issue this trip was the thin walls and the over-aggressive couple next door. Will be back as always

"St. Cloud Stay"
Leroy F, 25 Août 2017

Nice place to stay at. In St. Cloud business. We stayed in this particular location because of it's convenient location. There are several very acceptable restaurants, that are quite close and the hotels location is convenient to where we had to go. For my next stay in this area,I will likely choose this hotel again

"A Great Stay"
Michael T, 23 Août 2017

The location of this hotel is fantastic as it is right down town. It was very clean and the staff was pleasant. A free room upgrade provided a beautiful view out the window and a bigger bed. I would definitely recommend staying at this hotel!

"Great local hotel, friendly people, great restaurants and bars available throughout the community"
B758PRdenised, 23 Août 2017

This is a great hotel to stay at for a vacation. We stay here once a year and go to the races in Brainerd. We always have a clean room, and helpful, friendly staff. We love having the pool/hot tub available. The restaurant and lounge are also very nice. Excellent staff and food options. Also, there are several restaurant and bars that are close that are excellent as well. The Pickled Loon, the White Horse, and there are many others. I highly recommend staying at this Best Western, you can't go wrong here.

"Pleasant stay"
jillbY2562IM, 23 Août 2017

Here for conference, so hotel is packed and service still great. Rooms are very nice- faced the river. Never had to leave the hotel during 3 day stay- they offer anything you could need. Attached Green Mill and Bar- good food and friendly staff. Having conference center attached is a plus for bad weather or if you have run back to your room. Nice pool area and great walking are by the river.

"class reunion"
courtjester007, 23 Août 2017

Staff was friendly & attentive. Room was excellent, Food at catered event was outstanding - called for seconds ! Breakfast at the Red Mill was an unexpected pleasure. ( who knew the Red Mill served breakfast ?)

"Bw kelly inn stay"
950michaelds, 21 Août 2017

they went out of their way to make the stay perfect. the staff was more than helpful. the beads were awesome. it was a perfect stay... did't use the pool and there is on continental breakfast but the coffee was awesome...

"Quiet, spacious room"
travelingmom1955, 16 Août 2017

We've stayed at this hotel several times for business meetings. Since we've been a diamond or diamond select member, we often times will be upgraded to a suite. The last visit we had a spacious king room. The location was nice, as it was quiet. The room was clean. A few times in the past, our location wasn't as nice. It is convenient to have the Green Mill Restaurant connected to the hotel. If you get in late and want a quick bite to eat. We've only had pizza. So, I'm not sure about the quality/taste of the food there. But, it is convenient. This location is convenient for downtown St. Cloud. I haven't tried any breakfast spots downtown. I usually drive to the mall area for meals. They have a parking garage and parking in back. It's actually pretty easy to get to the parking. There is no additional charge for parking. More of basic rooms, but definitely nice enough. And, we've had a microwave and refrigerator in our rooms.

"Perfect experience"
chrisgG9524DR, 13 Août 2017

I was on a motorcycle trip and stayed one night at this property. When I pulled up, I was removing my leathers and one of the staff walked out to greet me with a BWRider.com towel for wiping down my bike and welcomed me with a nice smile. All the staff I encountered were very pleasant and knoweledgeable with good recommendations of what to see while in town. The interior decor was wonderful and I spend a good hour just looking at all the decorations. I was told that one of the managers hand-picked most of the decorations from local stores. My room was wonderful with a beautiful view of the Mississippi River. The bed was comfortable and I slept like a baby waking up refreshed. I will definitely stay here every time I'm in the area. 10 Stars!

"Probably the best option"
amandamE520XX, 07 Août 2017

The hotel itself is nice. It has recently been updated and is clean. The major negative for this hotel is the pool setup. There was a wedding at the hotel the night we stayed and it made for some awkward encounters. The reception was being held is directly across the hall from the pool. I did not like the wedding guests to see me in my swim suit! Also, the cocktail hour was held poolside. The pool was closed during that time. I do not think that all of the guests should be banned from the pool so a reception could be held there. I paid for my room and that should include pool use. Bottom line: If you are bringing the kids, make sure the pool is actually open.

Marilyn A, 06 Août 2017

This hotel is so big, finding room was a little difficult. It was close to restaurant and parking. We were traveling and they were ready for us. Traveling was not close to interstate but it was on the street down from the interstate. Size of room was big enough for four adults.

"Great trip."
B266UXjamesw, 04 Août 2017

Great place to stay for hockey tournament. Great view if the river nice river walkway. It was nice to be so close the hockey rink. We ate at the Green Mill the food was ok I wish the would have had some kind of entertainment

"Excellent Hotel - You've made us guests for life."
Brendan L, 31 Juillet 2017

This was our 6th trip to St. Cloud and after staying at the Kelly Inn during our last trip, we were planning on staying again. Sadly, a third party website listed the Kelly Inn as sold out. We booked elsewhere andhoped for the best. Our alternative motel was simply uninhabitable - we left after one night, knowing we knew we would not recieve a refund. We arrived at the Kelly Inn late on Saturday night, hat in our hand, with little more hope than we could possibly find a broom closet to stay in. Enter Brooke, our front desk angel. After hearing our sad tale she said "Let me find something for you." She put us into an absolutely amazing room - saving our weekend. As we checked out, I went to the front desk in hopes of thanking Brooke. Instead, we met Morgan who also could not have been more friendly, charming and helpful. When I mentioned to him our story and how happy we were to stay at the hotel he looked surprised and said "I heard about you last night. So glad you had a wonderful night. Next time, don't trust that website - call us at the front desk!" Again - You have earned guests for life.

"Nice stay but bathroom was dirty"
lmb841, 31 Juillet 2017

Stayed here before a day was great. This time our room wasn't the cleanest. The toilet had dripping like stool on the seat. Had to call to get it cleaned which they did but didn't offer any gratitude. Smell in room was a little dingy. We had a small room also. Everything else was fine.

"Check the room before signing in..."
mta202, 31 Juillet 2017

When we checked in (excellent front desk service, thank you Hope!) we were told the room was a bit small, but this was REAL small and TOO small for the price charged. There was no continental breakfast - but the hotel is connected to a Green Mill and you could get a $10+ breakfast. The shower valve did not control the temperature, normally NOT a big problem, but the hot water temperature was well above the usual "hot" and might be described as scalding! When we attempted to book on the phone at Best Western's "Reservation Center" we were told the rooms were normally $190, but because we were there for a wedding, they would be $160, when we balked, we were told that it would be $130. We accepted and after giving all our credit card information, the individual said "Okay, that will be for one night and a total of $160 and we will charge your card today (a week before the reservation!)" We protested saying that NO hotel charges the card BEFORE the night of the reservation and that he had quoted $130. He tried (unsuccessfully) to convince us that 'all hotels charge the card immediately' and the additional $'s was "taxes". We told him to cancel. He did. I made the reservation online and paid just north of $140.

"Best Hotel in St. Cloud"
Brendan L, 31 Juillet 2017

We've stayed at 6 properites in St. Cloud, and the Kelly Inn is without question our favorite - and the one we will continue to return to. Great staff, really exceptional rooms, and the location is tough to beat. It's simple, this is where we WANT to stay in St. Cloud, period.

"Kelly Inn"
thomassU2214WF, 25 Juillet 2017

Great place, great locale. Conveniently located to many area treasures, playhouse, brewery, numerous shopping and eating establishments. VERY clean and friendly, helpful staff. Would highly recommend to anyone looking for a conference or family stay.

"Highly recommend!!"
D2183AXmicheles, 24 Juillet 2017

Hotel room was amazing - including the view of the river. Staff there was very kind and professional - and didn't get annoyed with my questions :) The Green Mill is attached and provided the best food & service I maybe ever had. LOVED this hotel, and will go back whenever I'm in the St. Cloud area. Free parking was a nice surprise as well.

"Great hotel with outstanding service"
CalgaryOilguy, 21 Juillet 2017

My wife and I stayed here and let me tell you how much we enjoyed it. The hotel is very welcoming. It is a large but open hotel. Bright lobby with great parking. We had a wonderful room overlooking the Mississippi very relaxing. The bed was very comfortable as was the room. I found the staff to be very friendly and knowledgable about what to see and do in the area. The Hotel has the Green Mill attached for a restaurant which was very handy as we were tired after our trip. No driving just walked down the hall and it was Margarita time! We will be coming back to the Kelly Inn. Thank you to Liz and her team for making our stay so enjoyable. We look forward to our return. I can say that I would definitely recommend staying here!

"Great Experience"
F1500CEambers, 20 Juillet 2017

Great hotel, is always clean and friendly when I stay. Also appreciate that it is pet friendly. The lobby did smell a little musty during my stay but it was very humid outside also. I would definitely stay here again and appreciate them hosting our conference. The catered lunch was ok, wish it was actually done by green mill. They also provided muffins & beverages in the rooms during conference which were much appreciated.

a w, 17 Juillet 2017

We had a very good stay at the best Western . The beds were comfortable in the room was quiet. The people were very helpful and the breakfast was great. Pick out working behind the front desk that tonight was especially helpful with directions and information as we needed.

"Great Stay"
Y4054MDscotta, 14 Juillet 2017

Clean rooms at a decent rate, helpful and friendly staff, nice amenities (pool, exercise room) and connnected to a nice restaurant. I was there to attend a class and the meeting room was comfortable and plenty of good service from the hotel.

"Best hotel in St Cloud MN; great customer service; bed so comfortable and cleanliness AAA+++++"
780maribell, 12 Juillet 2017

Best hotel in St Cloud MN; great customer service; bed so comfortable and cleanliness AAA+++++ I really enjoyed staying at this hotel. Room very clean; bed was so comfortable. Fantastic experience at this hotel; great location.

"My family loves this hotel!"
TommyPhant07, 09 Juillet 2017

My family and I stay at the Kelly Inn frequently on visits to see my brother, who lives in St. Cloud. Over the past few years, we have stayed at virtually every hotel at or below this price range in town, and this is our absolute favorite! We now always stay at the Kelly Inn. It is fantastic and not too pricey, and as pet owners it is wonderful to find such a nice place that allows dogs AND does not have a pet fee! The whole hotel is very clean, the rooms smell fresh, the beds are awesome, it's quiet, the staff is great... Have never had a bad experience with anything. The pool area is very nice and the attached Green Mill Restaurant has delicious food and great hours and service. For the price, I don't think there is anything better in St. Cloud!

"Very nice hotel"
George & Cynthi... G, 01 Juillet 2017

Very clean rooms, friendly & efficient employees, loved the pool & whirlpool. The Restaurant food & service was great! We had 3 rooms poolside next to each other and another across the hall so it was great having our whole group together!

andreaaK2516LR, 28 Juin 2017

Excellent facility. Clean and friendly staff. The overall appearance of the room was great. Bed very comfortable. Having the Green Mill attached was beneficial. Enjoyed my time there. The parking was a little confusing until I inquired. Overall a great experience and I would highly suggest staying here if you are in the area.

"A good find"
sarahnaid, 28 Juin 2017

Picked this hotel for an overnight in St. Cloud based on its reviews here. It was as I expected... clean, comfortable, conveniently located. A couple of things I discovered after was that it is right on the Mississippi River and there is a lovely trail with signs about the history of St. Cloud, which we enjoyed meandering along after supper at the hotel's restaurant which had a lovely patio area and gluten free food options. I would stay here again.

"Best Western"
Ken B, 27 Juin 2017

Rooms were clean and beds were awesome. Our family enjoyed their rooms as well and used the swimming pool. The swimming area was large enough for our family to gather and visit. Over-all our stay was super and we would stay again.

"Best in St Cloud"
guyeagleskye, 27 Juin 2017

All things in one place convention to weekend hotel Pool ,Green Mill restaurant attached Travel 3-4 times per year on the river adequate parking ask for a river view. Can be a long walk from one end to convention Center

"Alisha's Wedding"
marytereses, 27 Juin 2017

I stayed at this hotel for my niece's wedding. I would not hesitate to recommend to anyone to stay here. Everything was very nice and clean and the staff was very helpful. My son very much enjoyed hanging out at the pool when time permitted.

"No free breakfast but no big deal"
C870WM, 22 Juin 2017

I've read a lot of comments for this hotel prior to booking and with all it has to offer why is no breakfast such a big deal. I feel like I saved 20 bucks staying here versus another place down the road so it more than made up for paying for a better than average breakfast at the Green Mill. Personally I would rather eat breakfast from a restaurant than one prepared by folks that don't have a culinary back ground anyway. Nice work Kelly Inn from check in to check out you exceed my expectations. Much appreciated.

"Excellent but poor internet and sketchy parking area"
M7772LZlindac, 22 Juin 2017

Great helpfull staff, clean, great view of the Mississippi River, but poor internet connection. Parking area is under the building and close to a homeless camp under a bridge. Great in every way except these two ways. I did my internet work in the lobby and did not go to my car at night.

"Eagles state convention "
Casey L, 18 Juin 2017

Great staff, room was very nice, pool area was great too except for the construction zone on 6th floor...Right outside my door was a shop vac and celing debris from a remodel but was all cleaned up by that evening...

"Loved it"
carriek641, 13 Juin 2017

The staff was extremely helpful and friendly - especially loved that the staff called to make sure we didn't need any help finding the place. The décor was gorgeous and the hotel was kept very clean and tidy inside and out. The hostess in the restaurant was very friendly and it made our wait go by quickly. I would highly recommend this place and plan on staying there next time I come through the area..

"Horrible experience"
martys821, 12 Juin 2017

I also emailed customer service twice since our night. Have not heard back. Under an Amanda Barton or A.Barton2727@gmail.com... I want a full refund ASAP. AC did not work, room made me sweat multiple times, loud kids screaming all night...

"OK place to stay"
M812JQsarab, 12 Juin 2017

Only had to stay for one night. The check out girl was not very pleasant, but the check in girl was great. The bed was VERY comfortable. The room had a musty smell upon arrival, but after running the fan for a little bit, the smell went away quickly.

"Always a great stay at the Kelly Inn in St. Cloud!"
bradleym321, 12 Juin 2017

Our family loves to stay at the Best Western Plus Kelly Inn on the Mississippi River in downtown St. Cloud. We have stayed there many times and always have a great experience. The restaurant is wonderful, the rooms are perfect and we appreciate that it is such a nice hotel that is pet friendly. We travel a lot and this is our very favorite hotel.

"Spring 2017"
stanl341, 09 Juin 2017

Stayed at a lot of good hotels on a month long trip, but this one was the best! The staff was exceptional and extremely accommodating. I would highly recommend this hotel if you are in the St. Cloud area. The location is central to the area and yet a quiet setting by the river.

"Excellent night's rest!"
784dianej, 05 Juin 2017

The room was very clean. We were on the river side, so very quiet. Our king size bed was very comfortable, would like to have one like this at home! The staff was very friendly & helpful. Would definitely recommend this hotel if you're staying in the St Cloud area!

"Great stay!"
J E, 01 Juin 2017

Very clean motel, comfortable beds, great service. We were a late arrival and were very pleased. We got a good nights sleep and was quiet. Well go back for sure. This was a business trip but had family with. We had a room at end of hallway. We did not visit the attached restaurant.

"Clean, Comfy & Convenient "
Diana C, 30 Mai 2017

For me, a hotel doesn't need to be fancy, I want it to be clean and quiet... this hotel checked all of those boxes and more. I loved the location by the river and the convention center, super-convenient with an entrance through the hotel. I'd definitely stay again!

"Consistently Excellent Monthly Stays, 5 Years"
Mike R, 27 Mai 2017

This is the gem of central MN. Have said it before and continue to emphasis how consistent this hotel is. Staff easily adjust as needed as changes occur and are proficient and professional. The hotel is always maintained to a very high degree. There are upgrades being made. The beds, towels, TVs, exceed expectations. The occupancy is so high, reservations are highly recommended. The location is walking distance to the downtown dining and bars.

"MN conf"
28darlenel, 26 Mai 2017

One of the best experiences I have had at a hotel. I will definitely return. Staff were so accommodating and friendly. All needs were met with professionalism. The restaurant associated with this property offeres a fine menu including vegetarian plates with taste.

"Good Service"
Tom H, 22 Mai 2017

My wife was at the convention center, so I didn't spend much time at the hotel. Liked that they had vending machines that took credit cards. Bed was fine and shower was better than most hotels. Very clean and no odors. Just slightly out-of-date decor. Lobby was modern, however.

Karen A, 20 Mai 2017

We attended a wedding reception. The food was great and the room was excellent. Our stay was really good. The reception was great and the check in by Tom was really good. When we checked out Tom was on duty again and very pleasant. The check out staff of three were just like having a fun time. This is about the tenth time I have stayed here and they have all been great. The parking was close to an elevator too.

"Feels like home"
124millyp, 19 Mai 2017

This was my first time at this hotel and I was very happy with things overall and would recommend staying here while you are in St Cloud. I found that the staff were friendly and the rooms were super clean. I called down to the front desk to ask for directions and they were more than helpful!

"In need of some updating"
MissS4, 17 Mai 2017

The Best Western Plus Kelly Inn is very conveniently located attached to the Convention Center. I felt that it is time for some updates both in the rooms and in the public areas. The parking is great and the attached restaurant is convenient. Breakfast is NOT included in the room prices.

"A little break"
Z219BO, 14 Mai 2017

The hotel was cool. I saw one of the Harlem Globe trotters. This was great. That Marty at Green Mill was Rude. I have ordered from the Green Mill before even when not at the hotel and she acted short and rude even when I was polite, so not sure about the exerperience.

Jerry M, 13 Mai 2017

Kelly Inn was one of the best Best Westerns stays on our road trip. Rooms and Bed were clean an up to date. The layout of Kelly Inn rooms, lobby, elevators, and parking were a little confusing at first. Little disappointed that there was no complementary breakfast.

"Excellent hotel"
Storm T, 12 Mai 2017

We love coming and staying here. It is always very clean, the staff is always super friendly and helpful. The river runs behind the hotel and it is beautiful walk along or simply just look at. The pool area is perfect for the kids and the hot tub is always hot for us older kids! :)

jaylB4274SL, 12 Mai 2017

The hotel and conference facilities was fine and the housekeeping staff was extraordinary - but don't waste your time eating at the restaurant. The food is less than mediocre and the service is deplorable.

"Great conference place to stay!"
Gayle A, 06 Mai 2017

I stayed at the Best Western Kelly Inn in St Cloud for a conference. Great experience and close to the conference and restaurant which required no travel to search for parking. I would definitely recommend to others who may be hosting a business or educational conference for your attendees. Out of town attendees could definitely appreciate hassle free aspect. I know I did! Definitely would stay here again.

"relaxing and comfortable"
drmel56, 05 Mai 2017

I got a quiet room at the end of the hallway, so I was not disturbed by hallway noise. The room was comfortable and clean. Jon, my housekeeper, left a note on the notepad welcoming me, and I truly felt welcome. The hotel location is near many good restaurants and attractive stores. The on-site restaurant, the Green Mill, serves three tasty meals every day, and its bar is open late. This is my second visit here, and I've been pleased with every aspect of my stay.

"Always Taken Care of at The Kelly Inn"
JADZN1967, 05 Mai 2017

Spent the last 6 weeks staying at the Kelly Inn in St. Cloud and over the last 7 years have spent numerous nights there. The customer service at the Kelly Inn has always been second to none. Ron at the front desk on my recent stay has gone above and beyond to make sure my stay was stress free and I had everything I needed. I need to give a shout out to Brook and Monica also. Thank you so much for every thing.

"Kelly Inn Stay"
dougk78, 04 Mai 2017

I have stayed at Best Western Hotels in the past and have noting but wonderful stays. The Hotel Staff have been great to work with. Locations have been easy to get to and the views while staying there have been great. They have been close to main roads, shopping, entertainment, and meeting places

"Wonderful room."
503angelinaw, 04 Mai 2017

I was given a king size room with a conference table, couch, wet bar and huge bathroom. The bed was very comfortable and loved the amount of space in my room. The location of this hotel puts you in walking distance to several great restaurants and bars.

"Comfortable Place to stay"
Sergeant57, 04 Mai 2017

The hotel is very convenient when you attend an event at the attached conference center. It is also great if you want to have the downtown bar area close to you. The room are nice. The only downside is the hotel is rather confusing to navigate. Overall, I would recommend the hotel.

"Nice but needs room remodeling "
Mirgons, 04 Mai 2017

The staff was great and it is convenient for a conference. The room was comfortable bed good and nice work space. The bathrooms really need a remodel. They are clean and usable but clearly a 60s feel. The property goes have a gift shop but they have lots of vending. An odd approach but works.

"Very nice"
150jodyr, 02 Mai 2017

Great night stay. Wasn't there very long but we slept very well. What is close to many attractions. We went to Greenville late at night the service was OK but we had a fun night. We would stay again if I came to St. Cloud

"Best Western St. Cloud"
robertrW4972IF, 27 Avril 2017

Nice friendly staff, Green Mill restaurant good. Room okay, bathroom could be updated. I would prefer tall toilet then the little itty bitty one. Nice to have parking lot - tight parking spaces. Easy walk to restaurants and bars - all it all good stay.

Paul S, 25 Avril 2017

This a place where wonderful people work. They make your stay great! But when you get the bill do not trust it. I had at least an extra $100 charged to me. DO NOT LEAVE WITHOUT CHECKING YOUR BILL!!! Someone here believes they can scam you.

"Great staff and nice rooms"
Daniel N, 09 Avril 2017

Great staff with friendly service. Rooms are very nice. Parking is odd and be prepared for some walking. If you an early morning riser, plan for a walk to Perkins for you morning meal. Nice view of the Mississippi River and St. Cloud has some great night life with unique historic bars and dining.

"Nice hotel"
754jeramyg, 09 Avril 2017

The hotel was fine. The room seemed a little on the old side, as in it could use some renovating, but certainly better than other places I've stayed. TV was typical, nice wireless internet speed. I got the room on a slight discount for the conference I was attending, but I'd say the value was middle of the road.

"Time at the Kelly Inn for two night stay"
JanW1029, 09 Avril 2017

We spent two nights with you during a Masonic Convention. The staff was very helpful at all times and the location of the Convention Center was perfect. Our biggest complaint was the size of the room, they were small and the beds were less than comfortable. You had to sit on the bed to let the other person pass you to get to the other side of the room. The rooms were clean as was the rest of the hotel and there was always coffee on which was a BIG PLUS for this group. But for the price, it was clean and for the view of the Mississippi out our bedroom window and the river walk out the door it was worth it. All in all it was not a bad stay, just would have preferred a more spacious room.

"Nice Hotel"
njoy21, 08 Avril 2017

My husband and I stayed here Thursday-Saturday, April 6-8, so my husband could attend the Minnesota Masonic convention. Our room was very spacious and the beds were so comfortable. The hotel was quiet, so it wasn't difficult to get a good nights sleep. My only complaint, and the reason I didn't give the hotel four stars, was because of their lousy wifi. While my husband was off doing his thing, I hung out in our room, hoping to play games on my iPad, but it was impossible, because their wifi kept losing internet connectivity. It was extremely frustrating. It's a good thing I had brought along a book to read.

"Good place"
williamnM6773GM, 08 Avril 2017

Small rooms in one wing but adequate for one person, very well equipped and clean. Staff were friendly, helpful, professional. Food was good and well served. Linked to convention center and solid meeting location, with a number of dining alternatives close by (nothing really upscale).

"Great river view"
brenta757, 24 Novembre 2016

Ive stayed here many times for hockey tournaments and the staff was amazing. The rooms are fantastic and the lounge and restaurant are perfect! They accommodate large groups the best i have ever seen. My last stay was for business meetings and their conference rooms are best of class. Anyone looking for business or pleasure, this place can do it all!

Deborahh1953, 20 Novembre 2016

Tom and Jenna were extremely friendly and offered wonderful pointers on life in St. Cloud. The decor in the hotel was exceptional! I was terribly tempted to steal one of the beautiful dragonfly sculptures! The view of the Mississippi River is stunning. Though our room was on the small side, it was incredibly efficient. Large refrigerator, OK sized microwave were welcomed amenities. Our bed was comfortable and the pillows as well. I am a harsh critic of hotel pillows, but I can assure you - these were fine! I hope the Minnesota Association of Townships considers this place for a future convention. It is outstanding in it's resources.

donaldcR7077VK, 20 Novembre 2016

Nice place to stay , easy to find ,convenient having a restaurant/bar in the hotel and having a convention center on the property was awesome ... No driving which means you can relax and not worry about driving anywhere.

"Great all around experience!"
S7273RZjenniferr, 19 Novembre 2016

Our trip was a very positive experience. From the excellent service of the staff; spacious, clean, room; tastefully decorated areas; and convenient amenities; this hotel is a great value. I would highly recommend it1

"Jonathan Wiss"
elsep65, 16 Novembre 2016

Jonathan was very friendly and helpful. My room was perfect. Clean, roomy, comfortable. Jonathan advised me of local restaurants and places to visit. He has great customer service. Made my trip very enjoyable.

Nickib34, 14 Novembre 2016

We stared in room 466 and have nothing but great things to say! Room was clean and comfortable, quiet, and thr staff was very accomodating. The food, drinks and service in the Green Mill Restaurant (attached) were also fantastic! Highly recommend!

"verycalm stay"
O7514HAlynnc, 08 Novembre 2016

I was alone for a convention and EVERYTHING was accomidating and I felt safe. The location was beautiful and easy to get to as well as resturante and shopping. I would recommend Best Western Kelley Inn to everyone.

"Great Hotel Experience"
bethj796, 01 Novembre 2016

We stayed one night at this hotel for a conference. I had vowed I would never stay there again as several years ago we had two bad experiences. The hotel has been tastefully redecorated and it is beautiful. The staff was excellent to work with. Our room was clean and comfortable. Highly recommend staying here now.

"Great place"
Heidi B, 31 Octobre 2016

This hotel is wonderful. Location is ideal if you are doing anything at the convention center. Very clean and nicely decorated. Liked having shopping and food within walking distance. Staff was also very friendly.

"Comfortable Sleeping at the Inn"
Deirdre R, 31 Octobre 2016

Quite satisfied with our sleep at the Inn. The room was welcoming, comfortable, clean and the bed quite inviting. The hotel staff was exceptionally personable, professional and helpful. Morgan was the most helpful of all. The coffee was readily available and quite tasty. There is an excellent onsite restaurant attached to the hotel and the convenience of not having to walk outside sat well with us. Enjoyed staying here and will gladly do it again.

"Great hotel experience always"
778Gloria, 30 Octobre 2016

We have stayed at this hotel many times over a 16-year period of time. Always professional, friendly and comfortable rooms. We always know we will have a good experience here - this stay was for a convention but usually our stays here are personal vacations. Their staff are professional and friendly. More than wiling to help out however they can and gave us an awesome dinner suggestion as well. They were wonderful with the reservation process as well.

Ann H, 29 Octobre 2016

Clean rooms, pleasant staff, excellent venue for wedding or business. Breakfast, however, is not included; you must purchase it through the Green Mill attached restaurant, but you get 15% off the menu price for using your key card as evidence you are a guest at the Kelly Inn.

"One of the nicest BW ever"
Wysnowbird, 28 Octobre 2016

We returned here on our way to Wyoming because our first stay was excellent. The rooms are beautiful, staff is great, restaurant and lounge serve great food and drinks. Only thing is they do not have a complimentary breakfast. Everything else is excellent. I would recommend anyone to stay here. You will not be disappointed. Great value for the money.

"Perfect hotel conference location"
Nick T, 24 Octobre 2016

Great room, nice view overlooking the Mississippi River. Skilled and friendly staff. The Green Mill lounge and dinning was prefect. We will be staying at the Kelly Inn when ever we visit St. Cloud for pleasure or business.

"Nice Stay"
Angela G, 24 Octobre 2016

The room was small but nice. Comfortable sleeping, clean, and quiet. Helpful and knowledgeable staff. Convenient to convention center and downtown entertainment. Within walking distance to many food establishments.

"Horrible bed, Crabby staff, It rained in our bathroom."
Cathleen S, 23 Octobre 2016

Never again. Both of us woke up daily with back pain, kids were reprimanded for playing on the carpeted pool area as there was a wedding being held across the hall (they knew we had kids when they put us in those rooms) and it downpoured for 30+ minutes 3 times on our last night IN OUR BATHROOM. We were told maintenance would get to it in the morning as they had already left for the night. RIDICULOUS

"Outstanding place to stay"
423BobT, 20 Octobre 2016

I had to stay in St Cloud for an early appointment at the VA Medical Center. The location was 10 minutes from my destination. Setting up my stay on the phone went very well the attendant was very helpful and when I arrived to check in it was just as I expected and very fast. The room very very nice and spotless.If I ever need to stay in St Cloud again it will be Best Western Plus Kelly Inn with out a doubt.

"Not impressed"
Chris A, 18 Octobre 2016

First of all, I arrived to a lobby with water dripping into buckets and wet carpet! Then I was told to take the elevator to 2nd floor and walk to the other end and take the stairs to 3rd floor! Lugging my luggage was not fun! Parking lot was full and I had to park in a reserved spot until one opened up. The room was clean, bed was so comfortable and the view was so fabulous that I had to overlook all the negatives. Make sure you are not on 3rd floor up a stairway and you will be ok. Would I stay here again? Probably not.

"Overall Rating of the Hotel Accomodations"
susanfG9951AJ, 17 Octobre 2016

I stayed for 48 hours for my friend's wedding and I thought that the location of the hotel was perfect because it was closed to the church and after other activities. The lobby had a bit of a meltdown because a water pipe burst in the 2nd floor and came down to the lobby cause tiles to come down and carpet got went. The hotel staff promptly clean up the mess and after few hours the lobby was back to normal.

jliss5477, 15 Octobre 2016

Because of Ron, at the front desk, he fixed the mix up of our room situation, and I was able to enjoy all the extras . (restaurant, pool, etc.) Longer. Thank you Ron! It is people like him who make stays when working or traveling enjoyable.

"Great service and friendly, helpful staff."
Connie H, 14 Octobre 2016

I had a great experience. The front desk staff was friendly, helpful, and efficient. The restaurant staff was fun, friendly, and efficient. I have stayed at the Kelly Inn several times and always had a great experience. Every staff member I interacted with was friendly and helpful. .

"very well maintained hotel"
Diana D, 12 Octobre 2016

We stayed over one night since we were closing on a home the next morning. The staff was professional and efficient. The room was spacious and clean. We also received a river view, which was a pleasant surprise. Mattresses were very comfortable and bedding seemed new. The Green Mill restaurant also has good food with a good menu options. This was our first time there and would definitely recommend. Also close to downtown for the bars and restaurants, but a couple blocks away so not too noisy.

"AIS Summit"
Sam S, 11 Octobre 2016

Was a great place to stay and they did a great job accommodating to the conference held at the hotel. Great with the convention center next door. Had a great time. Great restaurant next to hotel with good food, good beer, and good service.

"Customer service is a win here but wifi is poor"
Kia M, 10 Octobre 2016

The customer service was excellent from check-in to check-out. The only complaint I have is the wifi did not work anywhere in the hotel. The cleanliness is of quality. The room was fine just facing the swimming pool from the second floor will receive little natural light but good for sleeping if you like the white noise of the fan.

"Great Location, Disappointing Service"
Roswellcop, 09 Octobre 2016

I am really wondering what the Plus means ? at some BW its a great breakfast and others no breakfast. Very hard to be chain loyal when you can not get a brand that is good across the board. BW St. Cloud is in a great location downtown and connected to conference center. You can easily walk to restaurants and the mall with Green Mill connected. Rooms are a fairly large size and come with microwave, fridge and coffee. My complaint is just with service as a member of the BW program I checked in with a number of other guests for a conference, you would think that loyal members of the miles program would get at least a river view, ummm no a great view of Wells Fargo and the parking lot. Had to keep curtains closed to keep the neon lights out. Now when complained I was told due to convention no upgrades. Well I did not ask for an upgrade, but I would have hoped that loyal customers received a little better room. Probably would not go back unless for convenience due to conference.

"Three night stay"
janjan3839, 06 Octobre 2016

I also had a lower level room, three queen beds on two floors. I liked the space, but our room also had an odd smell, kind of musty. The room was clean and beds were comfortable. There was no elevator down to our floor so we hauled our luggage up and down the stairs. The hotel location is steps from downtown, so we were able to walk everywhere. Staff were all very nice and helpful.

"Average Room"
talor919, 06 Octobre 2016

Although the hotel staff were great, I was given a room overlooking the pool area. My room smelled of chlorine and it caused some breathing issues for me. The room was also very dusty which caused some allergy issues. I was there for a conference and assumed the hotel was booked full so I did not ask for a different room but now regret that decision. Otherwise, the food was excellent and the service was great.

"Conference stay"
Angela D, 06 Octobre 2016

The hotel was clean and nice, the staff friendly. The restaurant was not prepared for the amount of people so they were understaffed and ran out of some items. There was a forgotten energy drink left on the microwave but other than that the room was clean and nice.

"Business Trip"
Tonya M, 06 Octobre 2016

I have stayed at the Kelly Inn several times for conferences. I have never been disappointed with the quality of the service or the facility. The location is convenient to shops, restaurants and walking/biking trails. It is located right on the Mississippi River so the views are beautiful. It is a good value for the money.

"Box Elder Bugs"
Ann B, 06 Octobre 2016

I had my room filled with box elder bugs that I spent time having to kill them. I did go down to the desk and ask one of the girls to please come vacuum them up and I have no clue if she did or not. She said to me it was that time of year for them. I also got a wash cloth that was full of makeup and I don't wear make up. If some one inspected the room they sure missed that in plain site. It was the first one on the wall to use and I didn't. The next night there were still box elder bugs in my room and a huge spider I had to call the front desk to have some one come and kill it for me. He apologized for the inconvenience. Wish I thanked him for coming to take care of the issue. I use to work at a hotel and do housekeeping I would have left a tip in the room and I understand how long it takes to clean them. But I was confused when I went to check in they where assigning others rooms and told me I had to wait is there some reason why other got rooms and I was made to wait. Just wondering if it had anything to do with when you called in to make the reservation or not. It was the first time I decided to stay in stead of driving every day 3 hours. I guess I will just have to drive the 3 hours back and forth. The manager and the check out person were very nice.

"Weird basement room"
Apa S, 05 Octobre 2016

We stayed in an odd basement room with 4 queen beds for a conference we were attending. The room had an odd smell, probably because of its location, but was a great value and it was nice that it was two floors.

"Affordable and Comfortable"
Nate D, 04 Octobre 2016

I thought the pillows (synthetic and down alt) and bed were exceptionally comfortable for $90/night. The showerhead provided a strong flow not always found in other hotels. The staff was courteous and available.

"bit of over booking"
Sue S, 03 Octobre 2016

Hotel staff was pretty helpful. Bar staff not so much. Poolside event was booked to close together!! our event was to start at 6 p.m. another event was booked there til 5:30 p.m. This really left no time for their clean up or our set up. No staff there to help at all

"Business meeting with overnight"
Denise M, 02 Octobre 2016

I've always enjoyed the Kelli Inn in years past-service, cleanliness and easy access to community is a big plus! My last stay however wasn't as pleasant as the suite I had overlooking the river was marred by the very strong, unpleasant odor of smoke that emanated from my room-making me sleep poorly and headachy in the morning. I was offered Febreeze or an Ozone room cleaner provided I leave the room for more than an hour-it was late and had been in meetings all day!

littlepolishgirl, 01 Octobre 2016

The reservation desk was very helpful. Her name was Jenna. She was very knowledgeable of the area and answered all our questions. And was very pleasant. The hotel was very clean. It is convenient to downtown St. Cloud.

"wedding stay"
Mark T, 30 Septembre 2016

Rooms were clean, smelled good and were comfortable. Some rooms not labeled well so you can get lost. Close to lounge and restaurant, couldn't get wi-fi to work, friendly check in and fairly clean. Down town gets a little wild after midnight.

Bev P, 30 Septembre 2016

the parking was terrible. I would Think if you stay at the Kelly Inn you could get a ramp pass. Had to wait 20 minutes to find parking which the closes was 2 blocks away. I didn't even leave because I would of lost my parking spot.

"The "non-smoking" room had a terrible smell of smoke"
Dennis H, 29 Septembre 2016

I checked into a non-smoking room at the Kelly Inn and immediately noticed a strong smell of smoke. When I called the front desk, the best that they could do was offer to send down a bottle of Febreeze. And this room was over $180.00 per night.

"Nice stay"
Jessi W, 28 Septembre 2016

We stayed here for a night on a Saturday and had a good experience. Our room was very remote and we did have to walk a little way, but it was worth it as it felt very private and the hotel was booked full that night. The bedding was clean and comfortable. We used the hot tub and it was clean in the pool area. We wished it was open later on Saturday night so we could use it when we came back to the hotel, but it closes early. Overall I would recommend this hotel to stay at. Very good experience.

"Not worth the price"
Jayme B, 26 Septembre 2016

For the rate they charge for the rooms I would expect working wi-fi and housekeeping services without having to request it. During our 3 day stay not once did the wi-fi work. The first day we did not receive any housekeeping services and had to call and request them for the next day. Overall the room is fine, nothing spectacular, and definitely not worth the price.

"Decent Stay"
Hannah E, 26 Septembre 2016

We stayed at this hotel for business, a group of five in 2 separate rooms. The staff service was excellent. The building seemed a little out-dated, with peacock décor and dark brown brick hallways. There was no ice machine on our floor, but it was an easy trip down to the 2nd floor, it wasn't super far. Check-in & check-out were very quick and staff was professional. The restaurant/bar that is attached only serves until midnight, since they close at 1am, their last call is apparently at midnight. There were plenty of other bars within walking distance if you're looking for nightlife. There is NO continental breakfast. If you want to eat something in the morning you have to sit down at the attached restaurant. Unfortunately, we did not have time to sit down and eat, so we went to get breakfast on the go somewhere else.

Jackie S, 26 Septembre 2016

Great value for the wedding group we were with. Happy to find a hair dryer in the room as I forgot mine. NO one in our group had any complaints about the rooms that we were staying in. Fun time! Looking forward to another stay there.

"Restful in Cloud"
naydeenp, 23 Septembre 2016

I had called the front desk from my car upon arrival asking where I am supposed to park and they were helpful. Also, front desk was knowledgeable of my arriving late. The staff person was aware of my room # and had my room key for me. They expedited a quick check-in due to my late hour arrival.

"Lovely suite! Strange location!"
jmclaus, 21 Septembre 2016

We were delighted to get the last room after a long day of travel. It turned out to be a beautiful comfortable suite along the river. To get there you had to go down long corridors, down 14 steps, and the room appeared to be a cave! Finding lights and a window, we discovered a very nice suite. Worked out well!

"On the bank of the Mississippi"
Rob D, 21 Septembre 2016

A great hotel in Saint Cloud. My room over looked a very narrow Mississippi River. Quite different from the Mississippi further south. The room was clean as was the hotel. I would stay again if in Saint Cloud.

"Small room"
Wendy G, 19 Septembre 2016

Very small room. Was not told that the room was not a typical size of a normal hotel room when I booked. Also had to walk outside to gain entrance to the front desk and hotel lobby. Room was insulated well from noise. Front desk staff was friendly and helpful

"Business trip"
771vanced, 17 Septembre 2016

Nice place friendly people. Main atmosphere updated, rooms are behind about 15 years or more. Beautiful view of the Mississippi River, a few blocks from a local college. Saint Cloud is a nice spacious community.

"Last night of a two week anniversary trip"
adprochris222, 09 Septembre 2016

When we checked in we where very happy with the room. It was spacious and roomy in the bedroom area. The bathroom is very small and the toilet is very short. You must close the door to get into to shower/tub. The beds need some serious help--lumpy and when we woke in the morning there was a large bed bug crawling out with me. The promise of a clean room was not fulfilled on this visit. There was a used shampoo in the shower and dust covered lamps. The rest of the room was clean. Just was very disappointed with this visit. What a way to end what was a perfect 30th anniversary trip.

"St Cloud visit"
Steve B, 03 Septembre 2016

The hotel and rooms were very nice. The staff was very pleasant and helpful. The beds were very comfortable. Even being uptown the view was nice and the rooms were very quiet. The adjoining restaurant was also delicious and reasonable.

"A Gem of Central MN"
Mike R, 24 Août 2016

This is the 5th year, staying one weekend a month at the Kelly Inn. The building continues to be refreshed in the high traffic areas such as elevators, hallways and entrances. The rooms have the best mattresses and bedding I've slept on, better than I have at home. The TV's are current models. The Internet service is consistently very good. Rooms are well maintained to a high degree of detail. The staffing is of course, the key to to each of these items. From when you call to schedule, arrive and check out, they are more than friendly and after a few stays, remember you. After 5 years, this has become a welcome second home. Making the work weekend less work and more a visit. During the time off the local area has places we have made favorites. The staff make the Kelly Inn, a gem this region of MN.

"First time stay- will return"
Kathy L, 24 Août 2016

Spent 4 nights for business conference. Excellent staff! Great bed. Clean hotel. Good food. Nice bar. Great connection with Civic Center. Wonderful down time by the river. Only complaint is the musty smell throughout the hotel and suites coming from the close proximity to the water.

Bolo122, 24 Août 2016

Stayed here for a conference at the convention center. I won't stay here anymore. I have allergies and the old building is full of mold. The ancient, worn carpets tell you that no one is interested in fixing this old place up and making it match the nice convention center its attached to.

Neil D, 23 Août 2016

The room was about the size of a closet. The stool was 1950s very low small. The room was clean but so very small. The $100.00 we spent to stay there was a very bad choice for us I am 69 yrs old and have never been taken like this. There was not even an piece of toast in the morning.

"The place to stay in St. Cloud"
Timothy P, 21 Août 2016

This is a fantastic hotel. The staff are wonderful. The restaurant prices are in line with local pricing, and the even the pool is at the exact comfort temperature and not over chlorinated. Great experience...I can't wait to have the opportunity to stay here again.

"Nice Hotel for a Conference."
James F, 20 Août 2016

Stayed here for the ABE LAN Summer Institute. In a former life I worked in the hotel industry so my reviews are quite rough. My expectations are quite high and I demand quite a bit. The Best Western Kelly Inn was able to deliver in most areas. Some areas needed work but I do have to say that they strive for your business by making sure your stay is comfortable by meeting your accommodations as best as possible. They are not the 5 star competition but you get treated with dignity and respect s if you were. Service: Very good due to the high quality staff of front desk. Knowledgeable and friendly. During the conference there was a high volume of check-ins and high volume call inns and while all of this was going on guest complaints and inquiries were coming in. I observed and the FD staff did a great job handling each guest with privacy and respect. Cleanliness: The room I stayed in was a double queen room. There was dust collection on multiple surface areas not easily visible to the eye. On the ridges of mirrors, on top of lamp shades, top of curtains. Allergen aware. Underneath the toilet bowl a quick wipe down revealed it needed to be scrubbed down. It looked clean but a toilet paper rub down under the bowl rim shows a bit more than rust stains. Other than those two cleanliness issues the room was well maintained. The sheets were clean, the bedding was maintained, the room fridge and microwave revealed no food and mold residue, so it was sanitized every time or at least wiped down. The cleanliness is better than most places that claim themselves to a higher standard so I rate it average. Overall, I came for a conference and will end up coming back one day with my family because I enjoyed my stay that much. I recommend you stay at least 1 night, dine in the Green Mill, watch some TV on the comfy beds and just enjoy the room.

"Wet Mattress and damp carpet in room 123"
Pat B, 18 Août 2016

I have stayed here several times. This time was the worst. The mattress and mattress pad were wet. I didn't notice at first cause they had put dry sheets on top of it. Also, the room seemed very humid because the carpet was damp. I complained and all they could do for me was give me a different pair of sheets and mattress pad. They said there were no other rooms available. They would not provide a refund either. VERY disappointed that they did not acknowledge the problem. Also their internet in the business room/library was VERY slow.

"Best Western Plus, Kelly Inn, St. Cloud, MN"
Creche1, 18 Août 2016

We booked the hotel through Hotel Storm and received a great discount, which was not available on our return stay. However, the hotel met our needs and we would stay again. My husband is a patient at Mayo Clinic. We were sightseeing on the weekend.

"Price is too high for what you get"
Thomas S, 15 Août 2016

We paid $149 per night, and there was no breakfast provided for that rate. For a standard room, that is pretty pricey. The room was not very large, so the price was too high for the value received. The pool is nice, and the cleaning staff is very friendly and helpful.

"Better double and triple check your reservation"
Justin N, 14 Août 2016

A couple months before our wedding, I had called to reserve a block of rooms for our wedding. We didn't have any issues with that. I had to talk with a manager to do this and to get approval. While on the phone with the manager, I also booked a night in a jacuzzi suite for the night of the wedding. I didn't tell my fiance this at the time. She had called a week or so before the wedding to book a room and they told her they didn't have anything with my name on it. Telling me this a few days before the wedding, I called back to make sure we didn't double book anything as the manager was the one who was supposed to have booked my room and figured she didn't make a mistake with the process. The front desk was very helpful in telling me that they indeed did not have my name on file for a jacuzzi suite for our wedding night. Then they double checked my fiances name and said they didn't have the room on file that she had also just booked a few days before. After double and triple checking, I had them book me another room and transfer me to the manager's phone. I left her a message explaining all the problems we had booking rooms for our wedding night. No one ever returned my phone call or followed up on anything. On the night we were leaving for our honeymoon, my wife had me listen to a voicemail left by someone from the front desk. This was left the night of our wedding letting her know if she didn't come check in for her room soon, they would have to give her room to someone else. She had already checked into my room and stayed one night at this point and my room was under my name and phone number so we didn't understand why they'd be calling her phone. I called back and had them double check and triple check again to make sure there was nothing booked under her name. They agreed there wasn't anything booked under her name and told us we wouldn't be charged anything against the card she used to hold the room. So all being said, I have no idea what was going wrong with your system or staff, but everything we had to do with you leading up to our wedding night was really nothing but chaos and a giant headache.

"Centrally located on the Mississippi "
RLG-AZ, 10 Août 2016

This is a convention center in downtown Saint Cloud. The parking was quite a distance from our room. The view of the Mississippi was nice. The staff was friendly and professional with great service. We got a good night's sleep, but the hotel is showing signs of wear.

"080616 stay"
845debrar, 08 Août 2016

Overall, your hotel was nice. Just our room stunk of cigarette smoke. The restaurant was good (we have the same restaurant in New Ulm and we felt the quality and presentation of the food was a lot better in New Ulm)

"Excellent hotel"
Rose D, 01 Août 2016

Comfortable, affordable, easy access to downtown. Wonderful, helpful staff staff. Great bar/restaurant--staff are friendly and accommodating. Hotel was busy, but had quiet sleep. Love coming back every summer for family reunion.

"Downtown location"
Nicole D, 29 Juillet 2016

I spent one night here and I thought it was an average hotel. The lobby and hallways are renovated but my room didn't have the same new decor. One thing that always bothers me about hotel rooms is when the Ac unit is very loud when it turns on and off, and this happened to me here. Makes it hard to sleep. But the room was clean and the hotel was overall quiet. They also allow dogs which was awesome. Within walking distance to my good places to eat.

"Perfect for a Night in Downtown St. Cloud"
George M, 27 Juillet 2016

Went on vacation to visit my old college; wanted to stay in a hotel with a view of the Mississippi and walking distance to downtown. Got exactly what I wanted. Hotel is in perfect location to walk to campus, and downtown establishments. Parking is free and I could leave me car as I safely walked throughout the area. The staff of the Green Mill are wonderful and uber-friendly.

"Nice place Good price"
227margareto, 26 Juillet 2016

This hotel was very nice. It looks over the Mississippi River. It is a big hotel with lots of conference rooms. Everything was in good shape and the staff was very nice. The room was nice and comfortable. There was no free breakfast.

"Beautiful! "
Marci B, 26 Juillet 2016

Definitely recommended for all sorts of travellers. Beautiful scenery from the rooms, and lots of windows in the lobby to look out on the water. Beds were like sleeping on a cloud. Only down fall is that there is no breakfast included, but if you can get past that I'd highly recommend this hotel :)

"great pool, great for downtown events but...."
susewal, 25 Juillet 2016

You know going in there is no breakfast buffet and you know the price so if you want a downtown location or if you want a pool, this is a good place. The breakfast at Green Elm is mediocre at best, the room is small and there is not a morning newspaper. You can get more value elsewhere.

"Great view "
lesajot, 25 Juillet 2016

Nice comfortable hotel. Modern room with fridge and microwave. There is a place to eat and have a cocktail. If you're visiting the St Cloud Hospital ask for a special rate. There is a great view of the river. Has a indoor pool.

"Nice, clean rooms"
flutter1, 25 Juillet 2016

We stayed in room 361 which had two queen beds and a lovely view of the river. The hotel was full, but we easily found parking. Our room was spacious, clean and the beds were quite comfy. The bathroom was quite small and not brightly lit, bu was also very clean. In room coffee, hair dryer, free wi-fi. Nicely located. Green Mill restaurant is attached to the hotel.

"melted ice cream"
Joseph L, 24 Juillet 2016

I was initially very excited to stay at this hotel. River View, down town Saint Cloud, indoor pool, etc. I was immediately turned off when I got there because there was nowhere to park. Then I find out they don't have a free continental breakfast. I then walk down to the pool at 9pm thinking all the rotten children would be in bed but no! There are dozens of them running around screaming and throwing dodge balls at each other all night. Fail!!!

"Good Location"
mcdonapa, 20 Juillet 2016

Good happy hour at Green Mill and nice location downtown. Nice room and friendly staff makes the Kelly Inn a perfect place to stay in St. Cloud. Pool closes at 10 which is a little early in the summer.

"Clean, comfortable and congenial"
Georgia K, 19 Juillet 2016

We had a large room with a king-sized bed and a view of the river. The staff were friendly and helpful. The room was spotless and the bed comfortable. We ordered dinner from the restaurant attached to the hotel and the food was awesome. There was no breakfast option but a Perkins was close by and the hotel offered free coffee in the lobby (as well as in your room). We were passing through and will probably never be in St Cloud again but I will have good memories of my stay there.

"Excellent Customer Service"
Anna M, 12 Juillet 2016

I booked a one queen bed room through an online company, but my situation changed and I needed either a roll-away or another bed to accommodate another family member who was coming. The manager and employees bent over backward to upgrade me without charge to a two queen bed room, because I was in dire straights. In this day and age when so many people forget the "people" factor, I was blessed to see a company that tried its best to help. I highly recommend this place. The people who run it will make you feel special!

"Poor restaurant"
Frank O, 11 Juillet 2016

The service in the restaurant was horrible. I was turned away because the kitchen was backed up. The next morning we could not get a mimosa because the bartender didn't show up. We could not be seated outside and when we ordered water and coffee it took so long that we just left and went elsewhere.

"Great Hotel Experience! "
Kirk K, 10 Juillet 2016

We were in town for a wedding and spent little time at the hotel but walked away with a very positive impression and the thought that we'd stay here again if in the area. First off, the front desk staff were very friendly and we were checked in with little wait or hassle. Once in the room (standard one bed room), it was very clean and comfortable! The decor was nice and up to date and had nice amenities (nice size fridge, microwave, etc). The bathroom was a bit small but with sink on outside area it worked out fine. The shower was very clean and roomy - Nice high shower head and drain worked well. Lastly, the bed was very comfortable! We both slept very well! The rest of the hotel was quite large and was clean as well. The pool area was nice but pool did look a tad small (we however did not use it). The view from some parts of the hotel was very nice as it overlooks the Mississippi River. Couple other things to note - They have vending machines that have many staples including a bottle opener! They also offer recycling which for us is a huge bonus point for any hotel or resort! Overall I would highly recommend this hotel to anyone in the area!

"Awesome Room"
Christine N, 10 Juillet 2016

Much to my surprise I was given a huge room for the same cost as a normal room. We were very impressed! We always stay at the St. Cloud, MN Best Western and will continue to do so on our future visits.

"BW Kelly Inn St. Cloud, MN"
Philip E, 10 Juillet 2016

We had a single Queen room; it was very clean, just a bit cramped is all. Bed was VERY comfortable and so were the pillows!! They have a restaurant but it doesn't open until lunch time, so I did miss the breakfast option. I was impressed with the nice seating areas interspersed throughout the hotel. I was just impressed with it all.

"Nice and friendly service "
Tracy ', 09 Juillet 2016

Came up for baseball tournaments. Hotel was clean and the staff was very friendly and helpful. The pool is a bit small but the kids didn't mind. Nice location, within walking distance to lots a restaurants. Called prior to my stay to ask a couple of questions and the gentleman on the phone was extremely helpful and very friendly!

"4th of july"
gmj47, 06 Juillet 2016

Great location, and room in the tower on the river with a sofa gave us plenty of room Close to everything, walked to the fireworks. While most BW have a breakfast included , this one does not. Would book at this hotel again.

"Centrally located"
SANDY R, 30 Juin 2016

Large hotel w/pool. There is a parking garage behind hotel so you don't have to feed the meters. Clean rooms and comfie beds. Our room was quiet and clean, Staff very friendly and helpful. Walking distance to attractions, shops, river. our room has river view, would stay again

"This Best Western is a real Plus!"
Len T R, 29 Juin 2016

Having previously stayed at Best Western Premier locations, I really think this location should qualify for that designation. This is a lovely facility adjacent to the St. Cloud convention facility and has over 200 rooms. We enjoyed a 6th floor room with a beautiful view of the Mississippi River. The price was a pleasant surprise. Paid a lot more for an awful lot less. Has a HUGE indoor swimming pool room for year-round use. We could not find anything wanting at this facility. If you would like a really first-class facility, you are not likely to go wrong here. I've also provided a review of the Green Mill restaurant located within the hotel. Another plus.

"Updated hotel with accommodating staff"
Travelseeker1125, 27 Juin 2016

I stayed at this hotel during a tournament. The double queen room had been recently updated and the beds were comfortable. The pool area is very large and there are video games too. Fitness area was compact however it was well equipped. The only negative was that the onsite GreenMill restaurant had just fair food. However, there are many places to eat within walking distance from the hotel. Very central location.

Amanda S, 27 Juin 2016

The staff was super nice and helpful. The hotel has fancy rooms. I have stayed here a couple times, they have a large pool area and many rooms. I wouldn't stay anywhere else in st. cloud. Although we did not go to the bars down town, we did make a late night stop at Perkins (I don't recommended lots of drunk college kids). If you in town on a week day stop in at energy blend.

"All Star Football week end"
Pat C, 26 Juin 2016

We were greeted by friendly staff. The staff was accommodating in locatinging our room next to our daughter's families room and as a bonus they gave us a river view, very nice. The rooms(2) we had were clean and quiet. The beds were comfortable. We would stay here again and recommend this hotel to others.

61Potsie, 16 Juin 2016

What a nice place to stay. Clean, quiet, comfortable, etc. I stay in hotels a lot and I have got to say this was very enjoyable. I am a smoker and they have accommodating places outside - which is really rare. If I have a chance, I will stay at the Kelly Inn again! The front desk personnel were very accommodating and willing to answer any questions. Overall - I had an awesome stay !

"Fantastic Experience!!!"
Susan S, 14 Juin 2016

Excellent Location. Appreciate restaurant on site. Great Food. Fantastic Suite. Great Beds!! Service Outstanding!! Being connected to convention center makes it so convenient for an all inclusive experience!

Julie L, 14 Juin 2016

We stayed in this beautiful, CLEAN hotel last night with pleasure. We had some bad luck and had to stay in a different hotel as our vehicle got worked on. The difference between the two was marked. What a relief to experience such comfort. I highly recommend it. Call Sammy's pizza for the best pizza, too. They deliver!

"nice convient place"
Ronald A, 09 Juin 2016

located in town so easy walk to restaurants and stores pet friendly the biggest negative was the quality of the mattress being way past its prime staff is helpful, unfortunately breakfast is for purchase in the adjoining bar/restaurant close to convention center

"Beautiful, Comfortable and Convenient"
dudade, 06 Juin 2016

I was in St. Cloud for a family wedding. The bride suggested the Best Western Plus Kelly because of its proximity to her reception venue. This hotel is absolutely beautifully decorated. The rooms were spacious and comfortable. My parent's room had a lovely view of the Mississippi River. The staff anticipating my needs offered me a complimentary suite upgrade so I could be on the same floor as my elderly parents. I wish I could have stayed longer.

"Great location, small rooms"
jaz79h, 31 Mai 2016

Really great location...lots to do in the area and walk around. Pleasant staff. Restaurant in the hotel was great for breakfast. But rooms surprisingly small--haven't stayed in a room that tiny since Tokyo!

"Excellent service"
Bernice C, 31 Mai 2016

The staff were all very accommodating and responded immediately to requests for service. Refrigerator was not working and unfortunately I did not realize this until the following morning. Staff responded immediately and found another room close by where I could move my food until frig was fixed. They later moved the working frig to my room. Room was very clean, bed very comfortable, and overall great location and service.

"Very Close To Downtown"
Angela S, 30 Mai 2016

I came here for my 21st birthday and everything from the service, to the room, to the staff was amazing. I chose this hotel because the location with it being downtown is very convenient. Morgan and Jon were very helpful with getting me and my family our rooms upon arriving. Would definitely come back again to celebrate another birthday or stay in general.

"Beautiful and clean place to stay"
Candace C, 24 Mai 2016

This was a great place for us to stay. We loved the hotel itself, and it was so close to shops and restaurants. The staff at the Green Mill restaurant adjoining the hotel also had great customer service.

"PEO Convention"
barbareet, 22 Mai 2016

Combined with the convention center, this is a very good place to stay. Rooms in the new part of hotel are very good, meeting rooms were quite nice. Some convention participants were not able to get into their rooms until after 9 PM because the baseball teams did not check out on time. This was upsetting and needs to be addressed before our next gathering. It was a convenient location and facility.

"Great Place to Stay"
Diane D, 14 Mai 2016

My friends and I enjoyed our stay at the Best Western Kelly Inn, it was clean, comfortable beds and the staff was friendly and helpful. They offer a nice breakfast and there is also a restaurant attached. Have stayed here many times and will continue to do so.

"Convenient for Convention of any size"
Kathy F, 12 Mai 2016

Room was clean and wonderful view of the mighty Mississippi! Stayed 4 nights, but room was only cleaned twice. Some kind of mix up there? I have stayed here for years and never had a questionable experience until now, so I'll give it another try in a bit. I'm sure that prior history will prove that this stay was not the new norm.

"Great stay!"
18pamelaa, 08 Mai 2016

The service was great and having a restaurant connected was definitely a plus. The staff was friendly, from the cleaning personnel to the wait staff at the meals. I really have no complaints...everything was fine.

"Good for a stay for meetings at Convention Center"
hoopster3145, 05 Mai 2016

Stayed at the Best Western Plus Kelly Inn during a recent conference at the Convention Center. Location was great for the conference as it is attached (Through indoor walkway) to the Convention Center. The attached Green Mill restaurant made for a convenient dinner as they have a happy hour in the afternoon and again after 9pm on food and drinks. They also offer an additional 10 percent off to hotel guests. Front desk staff was very friendly. However I only gave this hotel a rating of 3 because it is starting to become very outdated. This can be seen in the hallways in the rooms. Beds were OK, but not that comfortable and it just looks worn out. I would recommend this hotel for anyone who has business in the Convention Center, however if not I would more than likely shop around for something else. There are other very nice similarly priced hotels within a short driving distance to downtown.

"Place to stay for business"
Steve H, 28 Avril 2016

I stay here consistently because of the, location, facility, amenities, and most of all, the service. I am in town every three weeks or so and have never had other than an excellent experience here. This past stay was during a large convention. The hotel was full, however, you wouldn't know it. No noise at all and I was in a room across from the ice machine and soft drink foyer! As I was checking in, Tom, one of the front desk managers was helping a guest with a complex computer issue. Service over and above I would say.

"Terrible for Wedding Blocks"
KIPshowtime, 27 Avril 2016

This Hotel has terrible customer service. I called a month ago to reserve a number of rooms for a wedding and confirmed they had a large block available, but the lady in charge was busy and would contact me back. This happened 3 more times within the follow couple of weeks with no return call. Finally, I contacted a gentleman to learn the hotel is full. Terrible customer service I would not recommend them.

"Great Service"
Margaret W, 26 Avril 2016

Held a meeting at the Best Western Kelly Inn in April. The service provided by the front desk, the catering staff and the sales staff was terrific. Rhiannon at the front desk, came to my rescue with technical help on my computer. She went the extra mile. She took my jump drive downstairs to the business office, printed out the material I needed and brought it back to my roon. I was able to keep working and resolve my issues. Morgan at the front desk was very service oriented. The rooms were clean and quiet. We book this hotel for my group every year and are always pleased.

"It was ok."
RaymondBabbit, 24 Avril 2016

I travel a lot and have come to realize that there can be a wide range of received value for $125 per night. While there wasn't any one thing that turned me off, I am not inclined to want to repeat the stay again. I think I can get better value for the money elsewhere. The lobby was good and probably had a recent refresh. The hotel room likely did as well. Service was fine. They seem to try hard. My frustration is I can tell that not everything had been updated. The hotel room air handling system said, "I didn't get a refresh." It seemed tired and musty. It made me wonder what I was breathing in. Parking is a bit tight but if you literally take a hard right outside the main entrance you will find plenty of hidden parking down by the water. Breakfast was underwhelming at The Green Mill. We will never repeat that. The Green Mill is attached and while they may do a good job for lunch, supper, and evenings, breakfast seemed like an afterthought. McDonalds is a better value for breakfast.

"Would not stay again"
Marcia B, 23 Avril 2016

It was a nice hotel but not friendly. Desk clerk had no personality. Would not stay at this particular location again. Very disappointing. The room was clean but had a unpleasant smell. Refrigerator had no freezer. The area was very nice. A lot of places to eat.

"Good Value"
USSBeagle, 20 Avril 2016

The BW Plus Kelly Inn is conveniently located to downtown attractions and restaurants and attached to the conference center. I did not use the restaurant, or any of the amenities other than the complimentary coffee/tea in the lobby so my review is strictly on the hotel room. The room was nice and faced the Mighty Mississippi River for under one hundred dollars a night conference rate. The room was spacious and for the most part clean unless you moved a piece of furniture and then it was pretty nasty. The bed linens were clean, the bath towels somewhat thin and the bathroom door and the closet door oddly spaced and cramped and blocking movement of two people in and out of the bathroom although there was a separate prep area with outlets and a mirror outside the bathroom. The work area of the room was nice and spacious with plenty of lighting and outlets for the travel pro. There was a good sized refrigerator, microwave and coffee maker in the room. There was no in room safe though. The TV was a 42" LED with plenty of channels. I liked that the bathroom had an exhaust fan. You don't find that often these days. All in all a good stay for a good value if you don't look behind or under the furniture.

"Splendid stay in a very pleasant room."
Sloan832, 18 Avril 2016

I spent one night in a room with a single king size bed. My room was spacious and clean. Two comfortable arm chairs were available along with a desk and chair. The room was quiet throughout the night, and the temperature was comfortable. The front desk staff were pleasant and prompt. For supper, I dined in the onsite Green Mill restaurant. The food and services were very good.

"Conference stay"
alyssacc, 17 Avril 2016

This hotel was reasonably priced and centrally located. I stayed here during a conference at the Riverside Convention Center, which was connected to the hotel making it extremely convenient. My husband and 2 sons travelled with me. We found the room to be plenty quiet at night (we have an 8 week old son & 5 year old son) and noise level was very important to us. The room also has a air conditioner/heating/fan system with a "constant fan" option which I really appreciated as I sleep with a fan on at night which helps drown out other noise. Its also very convenient to have the green mill restaurant attached to take out/have delivered or sit in. The rooms were clean and fairly updated. The only drawback was the bathroom/closet/make up mirror set up- as you walk into the bathroom there is a closet before the door. If the closet is open you can't get through and that space is quite tight. Other than that, we had a very pleasant stay and the hotel staff were friendly and helpful.

"A big hotel with small-town friendliness"
Carol B, 11 Avril 2016

My cousins met here for our annual reunion, and had a nice experience. Our rooms were ready before the normal check-in time, and we weren't hassled for staying a bit late at departure. We were recognized at the desk, got a great rate, and had very clean and comfortable rooms. While we didn't make use of the pool or exercise room, we appreciate the meeting room we rented, the business center and the (free) coffee bar in the lobby. The artwork in the lobby is attractive, and the parking is surprisingly convenient, even when there's an event in the (attached) convention center. My suggestions: try for a room overlooking the Mississippi River--it's a nice view. At checkout time the elevator is slow, and luggage carts are rare, so plan a bit ahead. If you need something, call the desk; they provide some of the best customer service I've encountered in a big hotel.

debnbobMinnesota, 03 Avril 2016

Clean room, great river view, friendly front desk and kind housekeeping staff on 4th floor. Hotel elevators, hallways were clean despite many hockey teams prowling the hotel. Despite the green mill cook going home early, a good time was had by our party!! We will be back!

"Chisholm Stay"
Jerry C, 29 Mars 2016

I stay at the Kelly Inn in St. Cloud when I visit my daughters. They like to come and visit and I like the clean rooms, easy check in and the location of the Green Mill. the workers are very friendly and accommodating. It is located, easy access off of Highway #23. St. cloud is a fun town with lots of activities for family and friends to do. Great college and area.

"Another great stay at the Kelly Inn"
teresae862, 27 Mars 2016

My fiancé and I love staying at the Kelly Inn because it is close to downtown St Cloud and allows us to walk to the Paramount Theater and nearby restaurants. The hotel itself is very well kept, rooms are clean and smell fresh. If you are lucky enough to get a room with a view of the Mississippi you will not be disappointed. Staff is friendly and always are willing to answer questions, give us extra towels, etc.

"wonderful stay"
Katrina S, 21 Mars 2016

reserved a king room expecting a standard size room with a king bed. was pleasantly surprised when i opened the door to a king bed, sofa, easy chair, and a small bar/dining area. The view off the Mississippi was wonderful and even though we were a block from the highway there was no road noise. Room, pool area common areas and meeting rooms were all clean and well maintained. Will definitely be staying there again next year when I'm in town for my continuing ed. All the staff members i had contact with were courteous and professional. Thank you to Kelly Inn for the wonderful mini vacay!

"Great stay!"
Shelly D, 21 Mars 2016

Very clean, quiet rooms. Excellent climate control. Friendly staff. Nice restaurant attached. Green Mill. Close to downtown restaurants and shopping. Hotel has been recently remodeled. Only negative is parking. Far from my room.

"OK place to stay, restaurant was surprisingly quite good"
mv645, 15 Mars 2016

Hotel is surprisingly quite large and was very busy. Lots of kids taking advantage of the pool if you want to avoid noise, stay away from there. Not particularly modern but fine for short stay. Room is fine, small bathroom and sink outside the bathroom. Good closet and hanging space. Heating fine.

"Great Stay!!"
misszippo, 14 Mars 2016

Friendly staff, very courteous even on an extremely busy weekend as there was a hockey tournament in town. Beautiful hotel, great rooms and very clean. Parking was very convenient and an awesome location close to so many attractions.

"Another Family Fun Night"
Rafting20142014, 14 Mars 2016

Another Family Fun Night for our youth wrestling program. We were here last year for the same event and enjoyed our time. The pool area is a great place for all the parents to get together and the kids can have some fun swimming and playing around. Our room was just fine. Two complaints, one which I had last year was no where to change clothes. The bathroom is very small to change in with some privacy. Other complaint was there was no complimentary hair dryer to use. I didn't feel like lugging mine alone so I left it at home assuming there was a hair dryer. Made doing my hair take a bit more time as I had to air dry. Otherwise we had a great time.

"Fantastic Hotel"
Tommy T, 13 Mars 2016

This hotel property is outstanding. The room was extremely clean and very quite despite all the kids that were there during out visit. The pool area was very nice and the hot tub was perfect temperature. The bed was the best part. It was just perfect for sleeping. The staff were very nice and friendly and asked if they could make the stay more pleasant. The location is perfect and there is lots of parking and easy access to the area businesses. One more note to add. The a/c, heating unit was so quite I did not know it was even running.

"MAMP Convention 2016"
Dawn K, 13 Mars 2016

Perfect as usual. Room cleaned stocked, never had to ask for anything. Perfect location for our convention. Food, drinks & service was great. Staff friendly and we always have a hospitality room available.

"Great value for the $$, friendly staff"
Teacher30, 09 Mars 2016

I stay at this hotel frequently for seminars I teach. The employees are always extremely friendly and helpful. This is a great site for a one-day meeting. The rooms are nothing fancy but are well maintained and a great value for the money. The location is very convenient. The hotel is connected to Green Mill and guests receive a discount.

"Very Busy "
Lynda M, 28 Février 2016

Perfect location for the event we attended. The hotel is less than 1 mile from the college. Rooms very small but clean. The hotel was filled with families attending several sports events in the area. The restaurant attached to the hotel is convenient.

"Clean room, good value for the money"
theresa48761, 24 Février 2016

The Kelly Inn advertised a very reasonable rate ($68/nt) for family members of patients at the St. Cloud hospital. Even thought the receptionist quoted me a different rate, she checked the web and honored that rate I requested. I came in late at night and left early the next morning, so I can't comment on the amenities. However, the room was clean, the night clerk courteous and the location, just minutes to the hospital, which was important to me.

"February 2016"
ebest77, 22 Février 2016

We had a great stay at the Kelly Inn. Upon check in we were told there was a better "family fun night" rate that included a free pizza at the Green Mill restaurant (attached to the hotel). We had pool side rooms that allowed easy access to the pool and they had round tables set up in an open area adjacent to the pool, which made dinner really convenient for our group. The pools are heated and there is a small kiddie pool that was perfect for our kids (age 4 and 1.5). The only negative was that there was a very loud group also enjoying the Family Fun Night package, they felt the need to share their music with all of the other guests. Made it a little hard for the kids to fall asleep. But at 11:00 pm the pool area closed and the music stopped, thankfully. All in all, a great stay and one that we would consider repeating.

"Comfortable night stay conveniently located"
gswedberg57, 16 Février 2016

Stayed for the KVSC Trivia Contest in February 2016; very friendly staff, good value, immaculate room, and a great location near the campus of St. Cloud State and downtown. We did not use the attached restaurant but it looked like it was nice, too. We'll stay here again next year!

"Very Average"
SeaStock, 16 Février 2016

Location is great. Rooms are small but clean. Parking can be problematic. This is simply an average accommodation in all respects. It is attached to a Convention Center, so I suppose that market deletes the need to be at a higher overall level.

"Excellent stay"
karolynl420, 04 Février 2016

I arrived on a Sunday and that night there were some hospitality suites that were a bit loud on Monday the same rooms were having alot of fun so I asked the front desk if I could have a different room. They had me upgraded to a family suite and an employee helped me with my bags! I slept like a baby for the rest of the week. It was a water view. It was so convenient to have the Greenmill connected to the hotel and with a room key I got 10% off my bill. Next time I'm in the area, I'll be staying here again! Thank you for the great accommodations!

"Don't go for the customer service!"
Jodi M, 03 Février 2016

I stayed at the Best Western Plus Kelly Inn in St Cloud MN on 01/30/16. I booked my room through the Best Western website. I was given a wide variety of choices as far as the number of beds and/or sofa beds and chairs. I selected a room that I believed would be a perfect fit - 2 queen beds AND a reclining chair. Upon check in I entered the room to find there was not a reclining chair - only two beds. I called the front desk immediately so that I could be moved to the correct room. I was told that there were no longer rooms with recliners. I asked what my options were, considering that I needed 3 separate sleeping areas. I was told that nothing could be done for me. When I asked about speaking to someone else that could help me, I was told that there were no other options - the front desk was it. As there were other family members also staying at this hotel, I did not wish to leave and go elsewhere. We travel often as a family for sports and dance competitions, as well as leisure. It is very important to me to be able to accurately choose a room that will accommodate the group I am traveling with. Overall, this hotel was decent. The beds were very comfortable. The bathroom was small, but clean. It also seems like a great place for families. However, based on this unfortunate experience not only do I plan not to return - I will definitely tell others about the lack of customer service as well as the misleading booking information on-line.

"Clean Hotel"
Julie D, 02 Février 2016

Room was very clean. Staff helpful and friendly. Attached to the Rivers Edge Convention Center which is where we were going so it was a very short walk. We were able to check in early and get parked right away.

"Business Travel"
MNTRAVELER1000, 31 Janvier 2016

Very attentive staff. Well appointed property. Nicely decorated. Updated recently. Comfortable beds. Located adjacent to the convention center. Clean rooms. Nice business center. Convenient parking. Right on the river, so there are pretty views.

"Great river views"
Greg A, 31 Janvier 2016

Nice hotel. If you get a room on the river side, there are some spectacular views. VERY convenient walkway to the ST. Cloud Convention Center. Beds were comfortable. Had everything but a free breakfast, but Green Mill is conveniently attached.

"Nice room. Bad housekeeping. Dirty. Poor front desk/manager."
Pete1803, 31 Janvier 2016

We stayed in a river-view double queen room (check in Jan 22) . The room was large and had a full wall of windows overlooking the river, nice (room 259). I used the bathroom (very small) as soon as we entered the room. When I flushed I noticed a crusty texture on the flush handle. I looked down horrified to find crusted on brown stuff on the handle and a hair (which was not mine) on the toilet seat...GROSS!. I immediately went to the front desk to inform them. I told the front desk clerk and the manager... They made absolutely no apology and only said they would get housekeeping up to my room when they were available. Again, they did not even say sorry or do anything to make up for the inconvenience. I thought perhaps they would do something to make me feel like a valued guest since I am a Best Western Rewards member but not even a apology was offered. We reserve many rooms each year for the annual Vex tournament. We will be staying at the Courtyard for the next few years. Additionally the room next door had an extremely loud creaking door which would wake you out of a sound sleep. There is no breakfast and despite being centrally located the front desk told us the only fast food near by was a very substandard Subway. Wi-Fi was hit or miss. Worked about 1/2 the time.

"Usually a great place to stay"
Robertp2262003, 30 Janvier 2016

However, this time .... not so much. I reported an elevator malfunctioning, but I guess it was too late (around 8 PM) as maintenance had left. Taking the stairs, lol, I guess I do need the exercise. But the biggest problem was enjoying the sound of the elevator hydraulic pump cycling on and off ... all night ... every few seconds. Just a suggestion to management, have all desk staff trained in the proper procedure for powering down said equipment, .... please! No sleep makes for grumpy guests, haha. Overall, this hotel is wonderful. All hotels have their "one-off" instances, and I think this was one of those.

"Great stay for New Year's Eve"
Erika B, 29 Janvier 2016

I once again stayed in this hotel for New Year's Eve and had an excellent experience. There was a large line to check in, but the staff kept their cool and got us through efficiently. Jackie helped us get a room that fit me and my friends' needs as there were many of us that wanted to stay in the same room. The two-story three bed was spacious, private, and fit our needs well. Thanks!

"Nice for work"
WellGirl13, 26 Janvier 2016

Room was Clean, quiet and comfortable. Nice stay. Only downside was Food for lunches during convention was less than average. I was surprised. On plated dinner there were about 6 quarter sized potato pieces with a bacon wrapped piece of pork. Hmm...cheap cheap. Flows well for work conferences. Make sure your committee Samples food first. IMO.

"Winter Get-Away"
136tammyb, 25 Janvier 2016

Hotel staff was very friendly and helpful! We like the King suite overlooking the river, rooms were clean! We also enjoyed the drinks in the bar at the Green Mill! We will definitely stay here again!!!

"Amazing Customer Service!"
Nicole F, 25 Janvier 2016

We stayed here for our company holiday party and when we arrived at 4pm, our room was not ready. There were hockey teams that had just checked out, so they had many rooms that were not cleaned yet. We had to be at the convention center for our party that started at 5pm and we still had to get ready. The front desk employees did everything they could to find us another room so that we wouldn't be late for our party and we ended up getting a Jacuzzi suite upgrade. They were very kind, fast, and professional. Having worked in the hotel industry before, I realize how difficult it is when there are late check outs and everyone in the hotel has to work together to get done FAST. They did an outstanding job and the hotel was beautiful. The convention center was awesome as well. GREAT STAFF! Easy parking! Highly recommend this place!

"Fun family get away"
Shyla H, 24 Janvier 2016

We have been staying here for a weekend in the winter, for several years. We always stay poolside and have a great time! The only problem with being poolside is the noise (the pool area is open and LOUD past 11pm). But, the convenience of having the pool right there, and tables to sit at is worth it! Poolside rooms are small, but have a mini fridge and like I said, so convenient.

"Not what I had hoped for."
Mike B, 23 Janvier 2016

Room was clean and bed was comfortable, however noise was an issue. Was woken up several times two of the nights I was there. Seems you can hear what goes on in the hall like it was in your room. Some group that was there for training was drinking and staying up till 3am and quite noisy. Called front desk the first night but just put up with it the second night. Needs to be something in place to protect other guests when this happens. Not Kelly Inn's first rodeo so they are aware this happens from time to time. I was offered to be moved to another room, but it should be the opposite . . . the offending noisy person needs to be the one that is required to move. Tried the restaurant that is part of the hotel and found it to be friendly but food is not where it needs to be for the price. Seems the chef/cook is not of the caliber they need to be. Not all the help is that colinary savvy. I requested from the hostess an assurance that the oatmeal they show on the menu was real rolled oats or old fashion oats and not the instant or 1 minute oats that has the texture of baby food. I was assured that it was the real deal and so i went ahead and ordered. You guest it, quick oats. Spoke to the waitress about it, not complaining but FYI ing to her that it was not what it was advertised to be and she was apologetic but defensive about it being what it was suppose to be. Restaurant staff need to be up on what the kitchen prepares for the customers. These were not young staff either and should know the difference between regular oats and the quick oats and the textures. Ordered a steak for dinner the first night and was quite disappointed in how it was prepared. Simple preparations that seemed to miss the mark by quite a bit. overall rating would be 5 out of 10 for the hotel and 3 out of 10 for the restaurant.

"Outstanding customer service "
vamanosmuchachos, 22 Janvier 2016

Stayed at the Kelly Inn Jan 19-21 . The room was spotless and passed the UV light test with flying colors. We were on the 6th floor overlooking the river. We have a small (9 pound dog) and were very comfortable. The best part of the stay was the interaction with Morgan at the front desk. We were in town due to a medical emergency and originally booked 2 nights. When we discovered that we needed an extra night and the hotel was completely booked, he offered to call me on my cell if there was a cancelation. There was, and I received a call from him confirming the extra night. I think it is refreshing to find an individual who is both efficient and so concerned for the welfare of his customers that he is willing to go the extra mile to assure their satisfaction. We will be returning at least one more time as unfortunately our relative will be hospitalized quite a bit longer. I recommend this hotel. Amenities : odd numbered rooms on the 6th floor have great views, covered free parking, nice pool area, good free wifi, attached to convention center, free pet policy (if you bring a pet please pick up after them, don't mess this up for the rest of us), convenient to St Cloud Hospital with hospital rate. Great place to stay made better by the exceptional employees.

Jessica D, 18 Janvier 2016

Very disappointing, check in clerk was very rude, I didn't feel special in anyway my husband and I picked the BW because we loved the one in whitefish mt. We asked for the military discount since my husband is a disabled and for some reason the price of the room was going to be $20 more if we used the military discount how does that make any sense. We stayed in a hotel because my husband is going into the VA hospital for PTSD treatment and will be here in Saint Cloud MN for 45 days and I will be returning to visit, and will not be returning to this best western, the rooms are great but with the amount of money I spent on the room king suite I expect to be treated with respect and not rudeness, I will take my business elsewhere

"Painful check-in"
777sammy16, 17 Janvier 2016

Four employees worked the front desk, three of the employees dealing with a hockey mom trying to get a poolside room, and only one employee checking guests in. As the lines grew longer, and there was obviously no solution in sight, (hotel was completely full for the night), at least ONE of the three should have started to help the waiting guests. I have stayed at this hotel each year for 20+ years for a conference, and this was the worst front desk service we have ever had. Some review of training needs to happen.

"Great place to stay in St. Cloud"
Carol F, 08 Janvier 2016

I've stayed at this hotel a bunch of times because of regular conferences I attend there. It's on the main drag but not in the middle of all the restaurants and places to shop. Parking is easy. Staff are competent and friendly. Rooms have consistently clean, well-kept, stocked and comfortable. Beds would make Goldilocks happy; just right. Quiet at night, too. My only grip--and it's a small one--is that there's no way to get breakfast without leaving the hotel. The attached restaurant doesn't do breakfast and while there are restaurants nearby, if you're headed to a conference next door, it's inconvenient to have to go searching for a morning meal beforehand. I've learned to bring some fruit and yogurt and put them in the room fridge so it's not life threatening, I just prefer it when the hotel offers breakfast options. That said, I will happily continue to use the Kelly Inn for my lodging needs for many years to come. It's nice to have a reliable friend far from home.

"Super comfortable bed!"
jwrw, 07 Janvier 2016

Hotel is great. The beds are incredibly comfortable and the rooms are very spacious. I would highly recommend this hotel. I travel extensively and stay at most of the Best Western's throughout the country and this hotel ranks up there with being the best.

"New Year's Eve stay"
Sharon S, 02 Janvier 2016

Our room was on the 6th floor with a beautiful view of the snow-covered Mississippi River. Check-in was quick and we had under cover parking. Our room was ready and everything was neat. We had a microwave/frig. Since we were going to a party in the River's Edge Convention Center it was great to just walk through the hall way from the hotel to the Center. There is a Green Mill in-house and many eateries within walking distance too. The bed was very comfortable!

"New Years Eve"
CSSchaefer, 02 Janvier 2016

We got a package special with tickets for the Fabulous Armadillos. Everything was great. Pool was warm and clean. Josh at the front desk was very helpful and courteous. Coffee provided in the front lobby as well as in room. Very comfortable beds

"No Holiday Room Service"
Holly H, 26 Décembre 2015

When I arrived I was very disappointed to learn there was no room service available over the holidays. I specifically chose the higher paying hotel for this feature. There was no mention that this service would not be available. The room was very noisy next to the parking lot, and the closing of the hallway and hotel room doors. it took hours for the heat to work, spiders were crawling around the TV and the bathtub. I was set to spend two nights here, but had to switch hotels.

"Friendly, pet friendly, clean, comfy "
Ruth H, 25 Décembre 2015

Awesome service! I've stayed here a couple Christmas Eve's with my dogs and they are awesome! Beds are comfy, showers are hot, and rooms are clean and quiet! Even last min they were able to switch my room to accommodate my brother. Thank you!!

"Comfy and Quiet, but Painful"
B6098OWkevinh, 14 Décembre 2015

This hotel is fairly priced for the accommodation. I was here for the dog show next door at the Rivers Edge Convention Center. This hotel was very accommodating. They made biscuits and plastic bags available to exhibitors during our stay. The rooms were quiet and the hotel, I suspect, segregated us to one wing of the hotel. I could hear a dog howling in the room next to me when its owner left it there for several hours... but just barely... nice thick walls. However, there is no breakfast. I came prepared based on other reviews to pay extra for a good breakfast, but alas, the in-house restaurant did not open until 8:00am, and at that I did not see a breakfast menu available. I ended up getting a pop tart out of the over-priced vending machine. In fact... the vending machines in this hotel ended up becoming my friends. I ordered room service my first night from the Green Mill and it took over an hour to have a club sandwich with sweet potato fries brought to my room. The fries were cold and the sandwich was warm and soaked in pickle juice. Really? It took an hour for this? My attempt at lunch the next day was no better. The next morning I walked over to Perkins... the only thing open. So sad. On the bright side.... this hotel does have a great front desk staff and they keep the coffee flowing in the morning. MMM Great Coffee.

Cindy C, 14 Décembre 2015

We picked this hotel due to the close proximity to the conference hall - we were exhibiting at a dog show. The staff was great... the room was clean and comfortable... and they allowed our dogs to stay in the room with us and supplied dog cookies and bags to pick up after our dogs. Everything was perfect!

"Dog show weekend"
Sharon T, 14 Décembre 2015

Room was very clean, and the hotel was next to the dog show. They allowed dogs into the rooms which was very nice. Overall the Kelly Inn meets expectations and they really try to help their customers.

"Excellent Stay"
Jerry C, 10 Décembre 2015

I am usually a person that stays at the Merriott hotels when I travel to the Minneapolis area but when I go to St. Cloud, Minnesota I always stay at the Kelly Inn Best Western. The Kelly Inn is a great location! It is located right in the down town area. It is very close to St. Cloud State University where many of my family and extended family have been educated. It is also an easy drive to the shopping mall. The Kelly Innis very clean and cozy and the staff is very easy to work with. The pool is clean and the hot tube is "hot."

Mike W, 04 Décembre 2015

Stayed here for business. Great room great service and great food from the restaurant. I will stay again for sure express checkout also was a plus. Good location but parking can get crowded. What more can I say. It is a great place to stay.

"Stranded In St. Cloud!"
debinbabbitt, 01 Décembre 2015

We couldn't have picked a better hotel to be stranded due to a flight being cancelled. Nicely updated, clean, and comfortable. We loved the Green Mill being attached to the hotel and the great view of the river. Front desk staff was friendly.

"Decent Stay for Price"
Nicole T, 20 Novembre 2015

I had an uncomfortable bed and the coffee maker looked like it hadn't been cleaned in a while due to the dust and old coffee spilled on it. The bathroom it the room I stayed at was very small and was impossible to close the door if you were on or around the toilet. The shower was clean and so were the sheets and room all around. It wasn't bad for the price but it could have been a little better. I wish I would have brought my swimming suit because they had a great pool and a hot tub. I also went to the Green Mill which had a great atmosphere, awesome food and very friendly service. I would stay at this hotel again for the reason of that alone.

"Best Western is Best"
Joanne D, 19 Novembre 2015

We stay at the Best Western Kelly Inn every November for our annual meeting and bandquet. The rooms are great, clean and I appreciate the free WiFi. The staff always takes good care of our meeting rooms with ice water changed out for fresh during our lunch break. The attached Event Center handles our large banquet with ease. Love this Best Western!

"Great Expirencein about a minuetes time"
Ron N, 18 Novembre 2015

CLEAN, Comfortable. Beautiful modern décor throughout the entire hotel that gave you a feeling of being in a luxurious hotel. The free underground parking is also convenient as the elevator is nearby to bring you to your floor and you can get down to your vehicle in about a minutes time. Nice clean large indoor pool area. Will stay here again!!!

"Very nice place to stay"
Sandy K, 18 Novembre 2015

The room was extremely clean and looked brand new, it had a fridge & microwave with sometimes can be a big plus. The staff was very friendly and helpful. I will come back to this hotel again without a question!!

"Great staff!"
Heather B, 17 Novembre 2015

I have stayed here many times for business reasons. During my current stay, for some reason the Wi-Fi was not working in the room I was in. I have never had this problem before while staying here. Brendon, the awesome guy working at the front desk went to reset the WiFi and it still wouldn't work. Without hesitation he offered me a new room, more centered in the hotel. To my surprise he upgraded me to an executive suite. Brendon, you rock!! I was able to continue to work with out Internet interruption and meet deadlines! Thank you Brendon!!

"No breakfast!"
cecelian2015, 17 Novembre 2015

The $7.00 breakfast in the attached restaurant is nothing more that what you get at cheaper hotel chains for free, but you have to pay for it! Best Western get your act together and offer a free breakfast for your clients. The parking is outrageous. There was a banquet of some sort the Saturday night we were there and had a horrible time trying to find someplace to park.

"Business meetings"
Justin H, 15 Novembre 2015

The location was perfect because our meetings were in the conference rooms at the hotel. Room was nice and clean. The Kelly Inn makes it very easy to book a room and the check-in process was very quick. We will stay here again!

KTM, 08 Novembre 2015

Very nicely decorated and remodeled. It has a great view of the river. Nice pool area with hot tub. Wish it would have breakfast. Clean. Fridge ..microwave if you want to bring food. Pet friendly. SCSU. Discount

"Good Service; Tired Hotel"
785genel, 30 Octobre 2015

The service was very good, but the rooms and most common areas were dark, dingy and smelled musty. I could have done without the insect crawling across my phone also. While hot water was plentiful, shower pressure was very low. Location on the river and attached to the St. Cloud Civic Center is convenient for those attending a conference. The room service provided by Green Mill restaurant (also attached to the hotel) was adequate, though not speedy. Consistency within the Best Western brand is still a problem. You never know what to expect and this particular "plus" hotel--while providing a fair level of service--did not meet my expectations in regards to room comfort.

"Great improvements have been made"
Shannon R, 30 Octobre 2015

I stay at this property at least once a year for conferences. It has been refurbished and is very much updated from the last time I stayed. The rooms are clean and nicely furnished and really enjoyed staying here. Close to all conference rooms and Green Mill restaurant when weather was too nasty to go outside.

"Excellent Service from Start to Finish!"
Jennifer M, 28 Octobre 2015

This hotel is 5 star in my eyes! I had a great experience from the time I called the hotel directly to make reservations to the time that I checked out! Everyone is so professional and so caring - tops in customer service!! The rooms were very nice and super clean and comfortable. The housekeeping staff did a great job and always greeted me with a smile and asked if I needed anything. We had a reception and dinner there and it was excellent. It also was conveniently located to shopping - restaurants and the Convention Center. I didn't have to move my car for 3 days! Thank You to all of your staff! I will stay again when I am in the area and will recommend to all!

"Very poor customer servicde"
GGEly, 26 Octobre 2015

1. I had a horrible fall and was taken to the emergency room by ambulance. The management showed absolutely no concern. I even had to request an accident report to fill out. 2. On the afternoon of my last day I requested that a taxi be arranged for me for 11:45PM to go to the Amtrak station to catch the train at 12:30am. When I went to the lobby at 11:45 I was told it would be at least 45 minutes for a taxi to be there. It appeared that they did not call until 11:40. After must protestation on my part they finally got a cab in time for me to catch the train. And hey acted as if I were somehow to blame.

"Outstanding service (Jackie) and cleanliness excellent location, river view. Green Mill attached plus Convention Center"
Bob N, 26 Octobre 2015

Experience was great, room was excellent, location outstanding, amenities well provided; BUT main reason for review is to complement Jackie, desk clerk for outstanding service....our room reservation was recorded in a rather complicated manner because of our large convention. Her diligence was amazing and all done with courteous proficiency and resulted positively for us in a hassle free manner.

"Perfect fit"
unclerandytia, 26 Octobre 2015

The hotel staff were efficient and pleasant, the room was nice and clean. It's very nice being right next to the convention center when you have an event there. The only reason it did not get a 5 is that the hallway noise is very discernible and there were not enough blankets so sleeping was somewhat compromised Overall, a good place for the price.

"Beautiful Fall View"
Kelly R, 21 Octobre 2015

Was here for a 2 day conference at the attached convention center. The room I had was on the 5th floor with beautiful view of the river. The bed was very comfy. Standard 2 bed room with a fridge and microwave. Everything was clean and appeared relatively updated. Convenient to the convention center. We ate dinner at the attached green mill which was very good and you get a discount with your room key. All in all I would highly recommend!

"Perfect downtown location"
Sarah C, 19 Octobre 2015

Friends and I stayed here in September, 2015, for our Resident's Advisor reunion at St. Cloud State University. The front desk staff was friendly and accommodating for an early check-in. The housekeeping staff was OUTSTANDING and very helpful! Not only did they provide a much needed implement for our room, they volunteered more towels and amenities, when they found out it was 3 women in the room. This location is very close to all the shops, food and bars in downtown St. Cloud.

"For the area this was a good hotel."
Alayna E, 19 Octobre 2015

Not what you expect in major metropolitan areas when it comes to amenities and hotel renovations but for the area and proximity to area attractions, was pleased with the accommodations. The friendliness of front desk personnel was less than friendly. Coffee in the lobby was less than desirable. We did have a Jacuzzi room and from past experiences this is probably one of the more larger tubs we have had. However, plan on bringing your own bubble bath. The hotel does not have any available. We wanted a relaxing weekend and for the size of the room, and watching the football game on Saturday afternoon, the size was a bit small to see the score when relaxing in bed.

"Great Poolside Area when there is not a wedding reception"
Merrilee A, 19 Octobre 2015

Poolside area is awesome. Great area to let the kids play and swim with plenty of room for the adults to hang out and not feel like you are right on top of the pool. Plenty of space for everyone!! However during our stay there was a wedding reception that shared the space on Saturday. That was disappointing and a bit awkward. The reception noise in the room was more than I would expect to have to hear inside your room. Despite this it is still a very nice hotel and a great space. We will definitely consider staying here again.

"Best Hotel in St. Cloud"
Steve H, 14 Octobre 2015

This hotel is excellent, well located right at the conference center and adjacent to downtown, within walking distance of shops restaurants etc. The Green Mill restaurant is right next door. I have stayed here before. The manager of this hotel knows what leadership is all about. Great staff, friendly and helpful. Business suites are spacious and well appointed. This place is a winner.

"Great stay"
Renee L, 12 Octobre 2015

We had a wonderful stay at the hotel. We had poolside rooms and wanted to hang out by the pool after 11pm and we could not because it was closed. That was a bummer! It was nice to have the Green Mill restaurant connected to the hotel and the St. Cloud Civic Center connected also!

"St. Cloud Best Western Plus (Kelly)"
Michael O, 10 Octobre 2015

This motel was very convenient to two essential venues of our visit (Pioneer Place and St John's). However, there were no assist bars in the shower (somewhat risky for older folks), and there was no way to leave shower light on during night without it shining on the bed since there was no door to sink area: it is an open area and mirror placement was unusual. Staff were very helpful, room was convenient to access. Room itself odd.

"First visit since rennovation - nicely done"
JeanBFergus, 09 Octobre 2015

This was my first stay at the Kelly Inn since their room renovations. My room was clean, comfortable and updated. I had a lovely view of the river and enjoyed meals at the Green Mill on property. My only dissatisfaction is with the exercise facility. I tried two pieces of equipment before I found one that worked. And even that was in poor shape. There is insufficient ventilation/air when there were three of us in there at the same time. It's time to bring this space up to the quality of the rest of the property. Then I'll give you a 5* rating.

"Recent Business Trip Stay (Conference within the Kelly Inn"
Judy Y, 08 Octobre 2015

I was very impressed by the hotel's accommodations, service, rooms, parking, pleasantries and conference locations. Ease of returning to your room between sessions was amazing and relaxing; reducing stress and allowing one to use the facilities and refresh. Rooms were clean and impressive; hotel staff were extremely efficient and timely with cleaning and service. Special accommodations were provided for two co-workers who required special dietary needs; the food arrived hot and timely (Johnny on the spot). The food was fantastic and plentiful. Enjoyed my stay.

Frederick R, 05 Octobre 2015

Prices of food service were very high. It was difficult to get to hotel from St Cloud's main street. It was difficult to get to exit street I desired. Front desk clerk should have told us about the parking ramp, since it was for both paying and non-paying. There was a convention center next door that used the same entry ramp.

"I'm lovin' this place"
Ann S, 01 Octobre 2015

What a great layout! Windows to the pool are really nice for knowing if it's busy or not and to watch loved ones for safety. Lovely decor with lots of chairs right in the halls. Kindly staff and Green Mill Restaurant offers 10% off if you're a guest! The rooms are nice too. My only complaint is the elevators. They need more since the convention center is attached and that means a lot of people.

"Great Place"
David L, 30 Septembre 2015

I stay here often and always have a good experience. The staff is wonderful, rooms are clean, large and comfortable. Food at the green mill is exceptional. Many times I am there for meetings and conferences. The price is competitive with much lesser quality hotels.

"Great Hotel"
sassyvega, 30 Septembre 2015

Stayed here for the Granite Games. Very nice hotel with great customer service. Provided a nonstop shuttle all weekend to the event location. We stayed in a bilevel family suite. The setup was a little odd. Entry was into the top level which contained the 1 and only bathroom, 2 queen beds, a large tv and clothing armoire and the kitchen equipment(microwave, small fridge, coffee maker). This level was very cramped. The lower level was very large with 2 queen beds, a table with 2 chairs, a large dresser with tv, and two arm chairs. This hotel is huge. Beautiful view of the Mississippi, and a great restaurant. If in the area again we would definitely stay here!

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