Best Western Plus Hotel Kelly Inn,  Saint-Cloud

4.0/5  - basé sur 822 notations.
100 4th Avenue S, 56301-3615, Saint-cloud, United States - Ver el mapa
+1 320 253 0606 +1 320 202 0505

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  • Bar-salón
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    Aparcamiento gratuito
  • Recepción 24 horas 24
    Recepción 24 horas 24
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Orientado a las orillas del río Mississippi, este hotel de St. Cloud es un claro ganador, especialmente en lo que se refiere a proporcionar un fantástico servicio y una magnífica ubicación. Este hotel de St. Cloud está conectado al centro de convenciones Rivers Edge y es el lugar idóneo para su próximo evento. Si tiene previsto celebrar su "gran día" o un evento corporativo, nuestro personal altamente profesional se encargará de que todo transcurra sin ningún tipo de problema. Nuestros huéspedes estarán situados asimismo junto al centro de la ciudad si desean ir de compras o disfrutar de una cena gourmet. Por supuesto, si lo que desea es visitar las numerosas atracciones locales, no tendrá ningún tipo de problema para acceder a todas ellas. El centro de convenciones acoge numerosos conciertos y el Teatro Paramount ofrece fantásticos espectáculos. Practique su swing en el campo de golf Territory, el campo Wapicada o el club de campo St. Cloud. ¿Lo suyo son los deportes de contacto? Los recintos National Hockey Center, St. Cloud Rox y Municipal Athletic Complex se encuentran situados a poca distancia en auto. Este hotel de St. Cloud se encuentra en el corazón de la ciudad a poca distancia a pie de diversas boutiques y exclusivos restaurantes. Entre los huéspedes de negocios que escogen nuestro hotel se encuentran los empleados de Wells Fargo, Knife River, Capital One, Prime Vest Financial, Coborns, St. Cloud Hospital/CentraCare Health System y el Army Aviation Support Facility en el aeropuerto regional de St. Cloud. Aquí podrá encargarse con toda comodidad y eficiencia de todas sus necesidades de negocios, lo que le permitirá disponer de tiempo de sobra para divertirse. Hay muchos hoteles en St Cloud, Minnesota, pero solamente uno ofrece una céntrica ubicación y unas magníficas vistas. Si tiene intención de consultar las listas de admisión para la universidad de su hijo, este hotel de St Cloud se encuentra a poca distancia a pie de la Universidad Estatal de St Cloud y a poca distancia en auto del colegio universitario College of Saint Benedict y la Universidad St. John's. Reserve una de las habitaciones del Best Western Plus® Kelly Inn y prepárese para dejarse mimar y disfrutar. Disfrute de su estancia en nuestro hotel.

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Habitación 1

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Basado en la opinión de 822 huéspedes
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Excelente
 
397
Muy bueno
 
224
Bueno
 
122
Mediocre
 
52
Horrible
 
27
Con amigos Con amigos 85
De negocios De negocios 365
En familia En familia 198
En pareja En pareja 115
En solitario En solitario 29
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Best Western Plus Kelly Inn,Saint-Cloud
  • 5
    « LOVE THE LOCATION »

    This hotel has everything that one may want and or need. The location is very close to the college and if you like hockey its even a better reason to stay there. The Green Mill is great, and all the other businesses that are in walking distance of the hotel.

    3
    « Bathroom in guest room was smaller than on a cruise ship. »

    We stayed at this hotel for a hockey tournament. The check in and check out was great. The guest room was nice, with a fridge and microwave. The only problem was the tiny bathroom which included a bathtub/shower. The bathtub/shower was also very small and hard to stand in due to the sides were angled in toward the middle. I you don't have great balance, you will have a very hard time standing in this bathtub! Good luck future guests. It will prepare you for the bathroom on a cruise ship!

    5
    « Great Place for a Family Reunion »

    About 35 family members met here for an annual family reunion. We requested and got a hospitality room at one end of the 6th floor, which had a superb view of the Mississippi River, a refrigerator, microwave, bar sink, raised bar, ample outlets, a long conference table, ample chairs, a sofa, coffee table, serving credenza/dresser, as well as a bed and TV for someone to actually sleep in the room when the party died down. There was a big bathroom with access from both the party area and the bedroom side. We LOVED that the hotel booked our rooms surrounding the hospitality room with the family members, because we can be a little noisy telling family stories and sometimes playing the accordion! and it's nice not to bother other guests. The hotel staff was wonderfully accommodating when family members from 5 states began to arrive prior to check-in time...two different staff members notified me the minute my room was ready. My own room had a nice fridge and microwave, and a little coffee bar that I liked. Bed was comfy and the room was QUIET! The restaurant was able to handle large masses of us all at once, so that 15-20 people could eat together, without a reservation. The restaurant has good food, plenty of variety, and very fair prices.

    5
    « Great Stay! »

    I was in town for business and got stuck due to the blizzard, so I stopped in and they got me a room right away. Awesome staff, clean room, and had a great time in the restaurant on the first floor. I'd stay again!

    5
    « Rooms were full and stay was great »

    There was a large conference in the hotel (we were not participants) so I was a little concerned about noise and service. Pleasantly surprised that check in was quick and easy, and we had no noise issues at all. The room was clean and well kept, included a refrigerator and microwave, comfortable chair and footstool. We will definitely use the hotel again and recommend it wholeheartedly.

    4
    « 2 night stay »

    Overall good experience. The room was spacious and clean. Nice little refrigerator and coffee maker. Courteous staff. Good quiet heating system. No breakfast was included with the price. We requested a shower chair but none was available.

    4
    « Pet friendly »

    We enjoyed our stay with our dog at you nice hotel. The only issue we had was with the heat. It was cold in the room. We had the front desk staff try and get it to work properly, which they did. Then by 2am the room got cold again. We tolerated it since we were not going to move to a another room at 2am. Other wise nice place and pet friendly.

    5
    « Best Western Plus Kelly Inn, Saint Cloud, MN »

    Nice place to stay, friendly, clean and great for a conventions and banquets. Easy downtown access. Great prices, nice pool. Beds comfortable, rooms were updated. Very accommodating. Staff was very nice and helpful.

    5
    « Loved it »

    Thanks for the great experience it was enjoyable and satisfying. Look forward to my next stay. Hopefully I will be able to use more of your services and test your food. Either way I will continue to stay at Kelly's Best Western

    5
    « "Food Show" »

    Our room was very clean and comfy. We like taking the stairs and the stair wells were very clean and bright. It was very nice being attached to the Riverside Civic Center. I went for walks at night and in the morning. The walkway outside along the river was very well lit so I wasn't afraid to walk out there at night. The staff was very pleasant and accommodating. I liked the lay out of the amenities. It was a very nice experience. We will be back.

  • 3
    « Average at best. »

    The rooms are really outdated and mine was quite small. The only reason why I am giving a 3/5 is because I received good service. The location is good right next to the convention center with parking available for guests. If they would only re-vamp the rooms (and get new pillows) it would be great.

    5
    « Great customer service »

    I tried to book a room at the Best Western Kelly Inn for two nights but the second night was sold out. Colleen was working at the front desk and reassured me that she would let me know if a room opened up. Sure enough, she called me up to let me know the had a cancellation. Awesome customer service. Thanks for making my two night stay easier!

    4
    « Pool Party »

    Very clean hotel rooms, friendly staff, clean pool area. the kids enjoyed the trip. Will definitely visit again. One of the housekeepers, Shontel,went above and beyond and stocked everything we needed, and made our beds. It was like we just checked in the room!

    5
    « Convention »

    Our rooms was clean, bed was comfy, staff amazing, would highly recommend. We have been here before and never disappointed. Our meals served for the convention were very good. Our servers were polite efficient and fun.

    5
    « Convention »

    We attended a convention there this past weekend. They were very helpful from making the room reservation (Jenna) and the front desk (Harley) were able to answer any questions we had ahead of time. The room was very nice and the food during the convention was excellent.

    3
    « Very crowded »

    I understand that there is a conference center attached onto the hotel but the overflow of the events taking place overflowed to the hotel and took up the hallways and pool areas. Other than that the hotel was very nice and location was scenic!

    5
    « Great staff at the front desk! No doubt about it! »

    I'll be honest. I was having some difficulty getting reservations through the on-line web-site of the national Best Western. My session was timed out and I did not get a confirmation number for my stay. So, I did the next best thing and called the actual property phone number and got the front desk. The lady on the other end of the line was great. She took care of the reservation and got me a confirmation number. She also said if I had a problem, let her know and she would help in any way. After hanging up, I checked my email and already had her confirmation number. I also had a confirmation number from the timed-out session. Thus the timed-out reservation was cancelled and the reservation was in because of speaking to an actual person. Upon arrival, there were issues with two different key cards. The front desk took care of everything, including re-assigning my room. Turned out it was an electronic reader in the door, not the card. I was still able to make my meeting with time to spare. I was also asked about how my "new room" was the next morning. All was well and I would recommend The Best Western Plus Kelly Inn when you're in St. Cloud for business or pleasure. Besides, the Green Mill Restaurant is right there and if you stay at the Best Western, you get 10% off your food bill! Worth it!

    2
    « Kelly Inn »

    We had a horrible visit, they were having key issues and were not very apologetic about it and at first they made it sound like it Was our fault until we went up to the desk 3 times because our keys were not working.

    5
    « Pleased »

    Great place, great service and centrally located. The friendly staff was welcoming without being overwhelming. The clean rooms and onsite restaurant make this convenient with kids as well. The hotel was accommodating with requests and enjoyed helping as well!

    5
    « Great Family Hotel »

    This is a great family hotel that we stay at every time we come to town. They have the best pool area for the kids to run around and play. There is a pool, baby pool, small arcade and carpeted area to run around..

  • 5
    « Dog show »

    The St Cloud BW Kelly Inn was amazing! We spoke with Jenna who is an extremely helpful and kind BW Kelly Inn employee! Thank you BW Kelly Inn for a great stay while we attended the dog show! We will definitely be back next year!!

    5
    « Annual Family Christmas »

    In 2016 our family planned a Family Christmas get away for our entire family. We booked ten rooms and spent two days having our family Christmas. We loved the staff and the attention we received and booked the family Christmas again in 2017. This was our second year. We loved the hotel very much and have booked it again for 2018. The staff are very pleasant and helpful and the rooms clean.

    5
    « Excellent Choice Hotel »

    Nice clean hotel. Currently under remodel - as was the case when I was there two years ago. Not sure if the same project has lasted two years, or this is new. The bed was very comfortable, the view of the Mississippi River pleasing. I had a King room and it was spacious. No breakfast included in the price, but with your room key you get a 10% discount at the attached Green Mill restaurant, which is convenient. Food is very good, and decent prices. I was in a rush for breakfast, and they got the food to me promptly. All in all a very good stay, and I would recommend this hotel. Con - when they say your room is only accessible by stairs, it is. My room was on the 3rd floor, and I could go to 2nd by elevator, but climbed a flight of stairs to get to my floor. I knew this in advance, so was not surprised, but thought I would mention it for this review. I was here for a business conference which took place in the attached Convention Center, which was very convenient.

    5
    « Thank you for caring »

    great atmosphere, great staff. I had left a garment behind with my cc in the pocket. garment was turned in and i received a call from the manager of house keeping. Christina arranged to ship my garment and cc to my house. Thank you for the integrity and care shown with this situation.

    5
    « FUN TIMES »

    Great place! Very helpful staff and super clean rooms. Awesome location. The "Green Mill" is attached-this is also a great place to eat and party! Kelly Inn is also within walking distance to lots of other bars, food establishments and shopping!

    4
    « Good, but could use more attention to detail while cleaning. »

    Mold came out in the back of the shower when water ran in the crevice in the shower. Little mold along the ceiling line above the shower. Coffee pot didn't work and boiled the water out of the side. Otherwise a good room.

    5
    « Conference »

    Great place to have a conference. Walking indoors is better than traveling across town. Facilities available for swimming, eating, and exercise. Staff was welcoming and efficient during check in and check out. Parking was adequate and very convenient.

    5
    « Great Stay! »

    I had a great experience! I had a clean room, friendly service, and a comfortable bed! Thank you for the stay. This was the second room I have gotten at this place this year and I had a great experience each time!

    4
    « Great hotel, great location »

    We stayed here whole attending an event at the civic center. The hotel is attached to the civic center, which makes it very convenient. The room was clean and comfortable. No complaints, would stay here again.

    1
    « Was Charged an Extra $150 with No Explanation of Charges »

    At night there was a bad smell coming from the hallways and we could smell it in our room when we went to bed. The next day when I was emailed a receipt it showed that I was billed an extra $150 and it did not describe why I was charged an extra $150. I tried calling the hotel to find out why I was charged an extra $150 but I never got an answer.

  • 3
    « Not Satisfied »

    Personally I feel this hotel is extremely high priced for what you get. The guest room I stayed in was spacious which is nice however the cleanliness was not good. The bed spread was gross and disgusting which really made me question the cleanliness of the rest of the hotel.

    4
    « Love the Best Western Hotels »

    Our family has stayed at the Best Western Hotel in St. Cloud many times and have always had a good experience. The beds are the best! We love that they have a lounge/restaurant on site, the pool is nice, the staff is wonderful. In all the years we've stayed with them, we've always had a good experience!

    3
    « Nice updates - thin walls »

    The hotel appears to have made recent updates to the rooms. I also ordered room service from the restaurant in the hotel and it took over an hour for the food. I called after an hour to check on my order and they had forgotten about it. The nice thing was they did offer a discount for the inconvenience. Unfortunately the walls are incredibly thin and you will hear anything in the room next-door.

    5
    « GREAT VIEW »

    Great view of the mighty Mississippi River. Could almost jump from my window in to the river. very friendly greeting when I arrived. Lobby is a little outdated but still nice. located in the heart of downtown St Cloud makes a lot of things in walking distance.

    5
    « Great hotel »

    Fantastic staff - clean rooms - great location within walking of many food/bar options. It a college town so you have pick from beer pub to martini bar. Not your fancy hotel but does the basics very well. Good value for the cost.

    5
    « Awesome Place to Stay »

    The hotel was very clean and nice. The hotel staff was very polite and willing to help out with any questions or issues I had. The Green Mill restaraunt had very good service as well. I ordered a pretty large order and it was to me in less than 20 min delivered to my room. The delivery guy was very polite and fast, I only had a hundred dollar bill on me and he had no problem with going back to the restaraunt to get me change. One of the best experiances I've had at a hotel in a long time. Will definitly stay here EVERY time I stay in St. Cloud.

    5
    « Great place! »

    Came for a work meeting for the 1st time several years ago. Have been back every year since. Good place. Restaurant attached is good and convenient. Will keep arranging meetings here every year. Nice rooms and remodel a few years back was a nice touch. See you next time!

    5
    « TRip to ST.Cloud »

    Great Experience at Kelli Inn. I was in town to heslp celebrate the 50th anniversary of Atwood Center, where I was Director for 8.5 years---1973-1981. I loved the great room you had for me. I felt like a celebrity.

    1
    « Gross »

    This place was dirty and in disrepair. Disgusting for 160 bucks!! Broken door, damaged window sills, the television did not come close to the amount of stations the said they had, room smelled, a variety of colors on the bathroom shower and floor that was mold or mildew.

    4
    « Nephew's wedding »

    Great location...great staff...great place! Very clean and comfortable. Was a little more spendy than what I usually go with especially since there is no breakfast included. However, the Green Mill is right there so it all worked out.

  • 4
    « Best Western Review »

    The hotel and staff were very accommodation and nice. Attended a wedding reception in the hotel and it was very well organized, great food, drinks, and service. The restaurant the morning after was a great thing to have open for bloody mary's and food, but the service and food were poor. For future reference, staff more people in the restaurant after weddings!

    3
    « Lipstick on a pig »

    Items left in room from last quest, only middle of floor clean. The bed was super comfortable! The location is good. The Green Mill has good food, poor service (unless you're buying alcohol) very noisy! Dirty noisy hallways.

    3
    « Beds very uncomfortable »

    Nice big room with a king bed, sofa sleeper and chair. Room was in need of new bed and sofa, both were very uncomfortable for a business traveler, very noisy A/C and heating unit that need some routine maintenance, toilet continued to run for 5-10 minutes after flushing.

    4
    « Room review »

    Hotel was neat and clean. Check in staff friendly and helpful. We had breakfast and food was good, served quickly and waitress was exceptional. We had scenic room overlooking the river, but the wind was really blowing and I could really hear that at different times, but no noise from inside hotel during the night.

    3
    « Nice eonugh for a work trip, but nothing special »

    I stayed here because it is attached to the conference center. The staff is friendly enough, the rooms are small but clean. If you are an individual that likes to take baths, these tubs are not good since the back is straight and uncomfortable. Breakfast is not included and the restaurant has a very limited breakfast menu, but was okay for dinner. It is very close to downtown and with in walking distance to bars and restaurants.

    1
    « Dirty, dirty, dirty »

    We have only experienced one hotel worse than this one. The room reeked of stale cigarette smoke, even though it has been a no smoking hotel for a long time. Which tells you how old the carpets and/or draperies must be. Only the center of the room had been vacuumed, and there was still trash in the trash cans. There were stains streaking down one of the bed skirts - vomit? Or worse? The desk chair had a similar stain. The bolster pillow was tattered to shreds. With such visible signs of uncleanliness, one wonders about unseen filth. We were there two nights for a conference. When we arrived back at the room on day 2, the carpet still hadn't been vacuumed, the trash had not been emptied, and the beds were haphazardly made. My 8 year old makes beds more carefully. I would not stay here again.

    5
    « Fabulous Stay at the Best Western Plus Kelly Inn »

    The staff is amazing. The room was beautiful and very spacious. The staff was amazing, they were very friendly. The hotel was totally booked and the parking ramps were all full. They helped find parking across the street and they paid for the parking fee.

    3
    « Convenient to Conference Center »

    The hotel is clean, friendly staff, a little dated and worn but certainly an acceptable place to stay. It is very convenient to stay there when attending a conference at Rivers Edge. The bed was comfortable but I wish I'd brought my own pillow. The bathroom is small with not much counter space for toiletries. If attending a conference there again I would definitely stay at the he Kelly Inn.

    5
    « Best Western Kelly Inn Stay »

    We really enjoyed our stay. It was convenient as we were attending a conference in the attached River Edge Convention Center. It was walking distance from a lot of restaurants and stores. Friendly Staff. Clean Rooms.

    4
    « Beautiful Mississippi River Views »

    Very very large hotel with great staff. Some rooms need to be updated but if you specify when you make your reservation they will put you in a remolded room. The Green Mill restaurant attached is very good and lots of restaurants and bars in walking distance of hotel.

  • 3
    « Updates needed »

    The room I had at this hotel was in serious need of improvements. The pillows were terrible and worn out, bed too. Bathroom was very dated and the ac/heat unit performed badly. Too much competition to have these updates overlooked.

    4
    « Decent hotel »

    Attended a conference at Rivers Edge. Convenient that the hotel is attached via sky way. Room was decent sized, bathroom was tiny but I've had smaller. Clean, comfortable and quiet for the most part. Asked for room with view of river as I heard that side was quieter. A bulb was burned out in the bathroom, ac/heat was a tad noisy but nothing that couldnt be tolerated. Staff was nice, pleasant and helpful. Restaurant attached to hotel was ok. Service was a bit on the slow side. Unfortunately on Saturday we went there for breakfast only to find the didn't open til 8 am and conference started at 830 am. So took a quick walk a couple of blocks to get bagels. Coffee in hotel lobby was a plus.

    5
    « Best in Every Category »

    This hotel should be part of Best Western's Premiere group. It is far and away the best hotel we've stayed in. The decor was great. Service was superb. Food at the adjoining Green Mill restaurant was excellent and reasonable.

    4
    « View of the Mississippi »

    Roomy, clean and convenient. Second time we've stayed here. Attached restaurant and plenty of parking. 125.00 was a little high but Minnesota like to tax the out non-residents at every turn to pay for all those hockey sticks they break.

    1
    « Not staying there again... »

    Tiny room with poor attention to detail as far as cleanliness. Foul odor in the room. Burned out lights. Tiny foyer when door is opened. Can't get a luggage cart in the room. Can't walk in the room with a luggage bag in each hand. The desk in the room was very tiny and was difficult to work at. Not a big deal if you are not their on a business trip.

    3
    « An Ok Hotel »

    It was ok we go here every year for our conferences. The rooms are nice a big for meeting as long as you have enough chairs in them. For some one to spend a couple days here it is comfortable. The restaurant attached has good food if you like variety. They did a great job on our meals for the conference. Only thing I would ask to be different would be no so many muffins. some were slightly dry like they were frozen and rethawed out.

    5
    « Our first stay of many more to come. »

    Our visit was only one night this time but we will be back. A problem in the room was handled quickly by maintenance, and all the staff members we encountered were extremely helpful and friendly. We have already booked our next visit and are looking forward to spending more time there.

    5
    « Convention »

    Super friendly staff, great rooms. Every thing was clean-food excellent. Served HOT. There were around 95 of us It looked like a "new" hotel--everything was clean, neat and appearance of decorations was great.

    5
    « Must stay here »

    I had my wedding ceremony at this location and the staff was very accommodating! The space was so beautiful I didn't even have to decorate! Front desk associates Tom and Morgan were so friendly and helpful!! I had a lot of particular requests and they made it all happen with no questions. I was able to check into my suite early to get ready for my wedding. Very clean and updated! My whole family and I were so pleased!!! Must stay here if you are in town!! Our room overlooked the Mississippi River!

    5
    « Kelly Inn, St. Cloud »

    The decor of this hotel is very charming! The staff are great and the rooms are very clean and comfortable...love the River views! I always enjoy my stay at the Kelly Inn; it's nice having a good restaurant adjacent and the lounge is pleasant as well.

  • 5
    « MN Business trip 2017 »

    Great hotel and best value I've found this year traveling the US on business. The restaurant and bar had very good food and service and the location ( we were working a Tradeshow at the Convention Center next door) was perfect. I will definitely stay here again next year.

    5
    « Nice spot »

    This was a lovely place and our room overlooked the river. It is a convenient location to highways and to the convention center. Liked having a restaurant so close we did not have to drive, hotel is clean and comfortable and staff friendly and helpful. Recommend staying here.

    4
    « No Express Checkout »

    Everything was OK but I was just wondering why you stopped offering express checkout. There where a lot of people hurrying to get checked out early because of a scheduled meeting at 9:00 AM which caused things to get hectic. Even one of the housekeepers commented on this to me.

    5
    « Love this place »

    I stay here once a year or so for a conference. There is a convenient access to the convention center. The hotel is clean and elegant. They have great friendly employees and a welcoming environment. I would highly recommend staying there!

    5
    « excellent facilities for business »

    First trip to St. Cloud for sales meetings and trade show hosted by my employer. Very nice rooms....clean and quiet. Staff was very helpful and friendly. The meeting rooms and adjoining conference center was an excellent venue for our meetings and show. Highly recommend to anyone, business, personal, or otherwise.

    4
    « Nice, Clean and Comfortable »

    The rooms were very nice with a great view of the river. We had a conference room for a reception following an Hall of Fame baseball induction which our family and friends used. It was a great room and the front staff was very accommodating.

    3
    « Late »

    They were not ready to check me in on time and were an hour and a half late. Hard to plan a birthday party when they throw off your schedule! Room was awesome, but for $200, it would have been nice to go into it at check-in time.

    5
    « Education Coordinator »

    The staff here has made every work event a breeze. Front desk staff Tom, Colleen, Jenna and Monica accommodated our group and its many moving parts immediately and with a smile. Banquet staff Housekeeping are spot on. Great place for a work event.

    4
    « Great Accomadations and Conference site »

    The MREA used the BW Kelly Inn for our annual conference and it could not have been better planned and delivered. The staff were kind and accommodating. The room was very spacious, clean, and super comfortable. I would recommend this location to anyone for business or personal stay.

    4
    « Best Western/Kelly Inn »

    Overall very good. Wish they would offer more than a 10% off breakfast in the restaurant, traveling with 4 children and the cost of the room makes having to eat there is not very cost effective. Other than that staff was very nice and rooms were clean .

  • 1
    « Beyond Horrible! Wish I could get a refund and relocate to another hotel now! »

    Came here for a meeting that will be at the BW Kelly Inn and they offered our committee a group rate. I have stayed at a few Best Westerns and found most to be a step below a Super Eight but thought I need to give them a try. Arrived in the lobby to that grapefruit chemical smell that the lower quality motels have from using dollar store chemicals to clean. Check in was okay and the front desk was smooth. Went up to third floor in a small and dark elevator - down a dark hallway with a black carpet that felt sticky and like the floor was not level. Hotel doors are of the dark wood type and old. Door sticks and have to make sure to keep it locked. Room is not what I would call a standard of clean that would be acceptable to even a Motel Six customer. There is flecks of what looks like Coke smattered on the walls and the room and bathroom doors and frame. Furniture is outdated. Beds are old and not comfortable. Pillows have a body odor smell. An odd fact of this hotel - the rate for 2 people is HIGHER than for 1 person. So if you are a couple - you will pay $15 more per night for the room - why I have no idea. I have never had this happen to me and I travel a lot and I am no spring chicken! If you are staying in the downtown St. Cloud area - there are several choice within a block or two of this hotel. This place needs to CLOSE down! It should honestly be condemned. At $110 a night - your money is better spent elsewhere.

    5
    « Great Stay »

    It was a clean and quiet stay. The check in was easy. The rooms where clean and the pool area was really nice. We liked that the restaurant attached was not to pricey and had a lot of different options.

    5
    « Peaceful stay »

    The staff was very friendly and helpful. Room was clean. Bed was comfortable. The hotel was easy to find and pet friendly. The river ran by the property so it was a nice view. Plenty of room outside to walk the dog.

    4
    « Comfortable place to stay »

    This hotel is connected to the convention center in downtown Saint Cloud. It does not serve breakfast, but there is a restaurant next door. There are several restaurants within walking distance of the hotel. The room we had was exceptionally large with two comfortable chairs and ottomans, but the bathroom was very tiny. The property could make the room more comfortable if they general space was smaller and the bathroom larger. We realized after we left that we had left behind a small cooler in the room refrigerator. I called and asked them to look for it so it could be returned to us. The houskeeping manager called the next morning to tell us they had found it and said they would ship it to us. They quickly shipped it and we received it only two days later. Their service was exceptional.

    5
    « Clean, comfortable, honest »

    I stayed 1 night in this hotel and will definately return. The place is clean, convenient, comfortable and the staff is outstanding. I left my phone & computer chargers behind, and the housekeeping staff assisted me in recovering them the next day.

    5
    « Recommend to anyone »

    Stayed at this Best Western for 5 days and extremely happy with all aspects of the hotel. Very clean, quiet and offered all amenities including a nice restaurant. Tto top it off, a beautiful setting on the Mississippi River.

    5
    « Always pleasant stay »

    A very top three star property which always exceeds the expectations with layout, accommodations, staff, and comfort. Pool and hot tub area are always clean, things are well laid out and staff always has a smile. There is no breakfast included, but Green Mill is attached for comfort. Only issue this trip was the thin walls and the over-aggressive couple next door. Will be back as always

    4
    « St. Cloud Stay »

    Nice place to stay at. In St. Cloud business. We stayed in this particular location because of it's convenient location. There are several very acceptable restaurants, that are quite close and the hotels location is convenient to where we had to go. For my next stay in this area,I will likely choose this hotel again

    5
    « A Great Stay »

    The location of this hotel is fantastic as it is right down town. It was very clean and the staff was pleasant. A free room upgrade provided a beautiful view out the window and a bigger bed. I would definitely recommend staying at this hotel!

    5
    « Great local hotel, friendly people, great restaurants and bars available throughout the community »

    This is a great hotel to stay at for a vacation. We stay here once a year and go to the races in Brainerd. We always have a clean room, and helpful, friendly staff. We love having the pool/hot tub available. The restaurant and lounge are also very nice. Excellent staff and food options. Also, there are several restaurant and bars that are close that are excellent as well. The Pickled Loon, the White Horse, and there are many others. I highly recommend staying at this Best Western, you can't go wrong here.

  • 4
    « Pleasant stay »

    Here for conference, so hotel is packed and service still great. Rooms are very nice- faced the river. Never had to leave the hotel during 3 day stay- they offer anything you could need. Attached Green Mill and Bar- good food and friendly staff. Having conference center attached is a plus for bad weather or if you have run back to your room. Nice pool area and great walking are by the river.

    5
    « class reunion »

    Staff was friendly & attentive. Room was excellent, Food at catered event was outstanding - called for seconds ! Breakfast at the Red Mill was an unexpected pleasure. ( who knew the Red Mill served breakfast ?)

    5
    « Bw kelly inn stay »

    they went out of their way to make the stay perfect. the staff was more than helpful. the beads were awesome. it was a perfect stay... did't use the pool and there is on continental breakfast but the coffee was awesome...

    4
    « Quiet, spacious room »

    We've stayed at this hotel several times for business meetings. Since we've been a diamond or diamond select member, we often times will be upgraded to a suite. The last visit we had a spacious king room. The location was nice, as it was quiet. The room was clean. A few times in the past, our location wasn't as nice. It is convenient to have the Green Mill Restaurant connected to the hotel. If you get in late and want a quick bite to eat. We've only had pizza. So, I'm not sure about the quality/taste of the food there. But, it is convenient. This location is convenient for downtown St. Cloud. I haven't tried any breakfast spots downtown. I usually drive to the mall area for meals. They have a parking garage and parking in back. It's actually pretty easy to get to the parking. There is no additional charge for parking. More of basic rooms, but definitely nice enough. And, we've had a microwave and refrigerator in our rooms.

    5
    « Perfect experience »

    I was on a motorcycle trip and stayed one night at this property. When I pulled up, I was removing my leathers and one of the staff walked out to greet me with a BWRider.com towel for wiping down my bike and welcomed me with a nice smile. All the staff I encountered were very pleasant and knoweledgeable with good recommendations of what to see while in town. The interior decor was wonderful and I spend a good hour just looking at all the decorations. I was told that one of the managers hand-picked most of the decorations from local stores. My room was wonderful with a beautiful view of the Mississippi River. The bed was comfortable and I slept like a baby waking up refreshed. I will definitely stay here every time I'm in the area. 10 Stars!

    4
    « Probably the best option »

    The hotel itself is nice. It has recently been updated and is clean. The major negative for this hotel is the pool setup. There was a wedding at the hotel the night we stayed and it made for some awkward encounters. The reception was being held is directly across the hall from the pool. I did not like the wedding guests to see me in my swim suit! Also, the cocktail hour was held poolside. The pool was closed during that time. I do not think that all of the guests should be banned from the pool so a reception could be held there. I paid for my room and that should include pool use. Bottom line: If you are bringing the kids, make sure the pool is actually open.

    5
    « Room »

    This hotel is so big, finding room was a little difficult. It was close to restaurant and parking. We were traveling and they were ready for us. Traveling was not close to interstate but it was on the street down from the interstate. Size of room was big enough for four adults.

    5
    « Great trip. »

    Great place to stay for hockey tournament. Great view if the river nice river walkway. It was nice to be so close the hockey rink. We ate at the Green Mill the food was ok I wish the would have had some kind of entertainment

    5
    « Excellent Hotel - You've made us guests for life. »

    This was our 6th trip to St. Cloud and after staying at the Kelly Inn during our last trip, we were planning on staying again. Sadly, a third party website listed the Kelly Inn as sold out. We booked elsewhere andhoped for the best. Our alternative motel was simply uninhabitable - we left after one night, knowing we knew we would not recieve a refund. We arrived at the Kelly Inn late on Saturday night, hat in our hand, with little more hope than we could possibly find a broom closet to stay in. Enter Brooke, our front desk angel. After hearing our sad tale she said "Let me find something for you." She put us into an absolutely amazing room - saving our weekend. As we checked out, I went to the front desk in hopes of thanking Brooke. Instead, we met Morgan who also could not have been more friendly, charming and helpful. When I mentioned to him our story and how happy we were to stay at the hotel he looked surprised and said "I heard about you last night. So glad you had a wonderful night. Next time, don't trust that website - call us at the front desk!" Again - You have earned guests for life.

    3
    « Nice stay but bathroom was dirty »

    Stayed here before a day was great. This time our room wasn't the cleanest. The toilet had dripping like stool on the seat. Had to call to get it cleaned which they did but didn't offer any gratitude. Smell in room was a little dingy. We had a small room also. Everything else was fine.

  • 2
    « Check the room before signing in... »

    When we checked in (excellent front desk service, thank you Hope!) we were told the room was a bit small, but this was REAL small and TOO small for the price charged. There was no continental breakfast - but the hotel is connected to a Green Mill and you could get a $10+ breakfast. The shower valve did not control the temperature, normally NOT a big problem, but the hot water temperature was well above the usual "hot" and might be described as scalding! When we attempted to book on the phone at Best Western's "Reservation Center" we were told the rooms were normally $190, but because we were there for a wedding, they would be $160, when we balked, we were told that it would be $130. We accepted and after giving all our credit card information, the individual said "Okay, that will be for one night and a total of $160 and we will charge your card today (a week before the reservation!)" We protested saying that NO hotel charges the card BEFORE the night of the reservation and that he had quoted $130. He tried (unsuccessfully) to convince us that 'all hotels charge the card immediately' and the additional $'s was "taxes". We told him to cancel. He did. I made the reservation online and paid just north of $140.

    5
    « Best Hotel in St. Cloud »

    We've stayed at 6 properites in St. Cloud, and the Kelly Inn is without question our favorite - and the one we will continue to return to. Great staff, really exceptional rooms, and the location is tough to beat. It's simple, this is where we WANT to stay in St. Cloud, period.

    5
    « Kelly Inn »

    Great place, great locale. Conveniently located to many area treasures, playhouse, brewery, numerous shopping and eating establishments. VERY clean and friendly, helpful staff. Would highly recommend to anyone looking for a conference or family stay.

    5
    « Highly recommend!! »

    Hotel room was amazing - including the view of the river. Staff there was very kind and professional - and didn't get annoyed with my questions :) The Green Mill is attached and provided the best food & service I maybe ever had. LOVED this hotel, and will go back whenever I'm in the St. Cloud area. Free parking was a nice surprise as well.

    5
    « Great hotel with outstanding service »

    My wife and I stayed here and let me tell you how much we enjoyed it. The hotel is very welcoming. It is a large but open hotel. Bright lobby with great parking. We had a wonderful room overlooking the Mississippi very relaxing. The bed was very comfortable as was the room. I found the staff to be very friendly and knowledgable about what to see and do in the area. The Hotel has the Green Mill attached for a restaurant which was very handy as we were tired after our trip. No driving just walked down the hall and it was Margarita time! We will be coming back to the Kelly Inn. Thank you to Liz and her team for making our stay so enjoyable. We look forward to our return. I can say that I would definitely recommend staying here!

    4
    « Great Experience »

    Great hotel, is always clean and friendly when I stay. Also appreciate that it is pet friendly. The lobby did smell a little musty during my stay but it was very humid outside also. I would definitely stay here again and appreciate them hosting our conference. The catered lunch was ok, wish it was actually done by green mill. They also provided muffins & beverages in the rooms during conference which were much appreciated.

    5
    « Lovely »

    We had a very good stay at the best Western . The beds were comfortable in the room was quiet. The people were very helpful and the breakfast was great. Pick out working behind the front desk that tonight was especially helpful with directions and information as we needed.

    5
    « Great Stay »

    Clean rooms at a decent rate, helpful and friendly staff, nice amenities (pool, exercise room) and connnected to a nice restaurant. I was there to attend a class and the meeting room was comfortable and plenty of good service from the hotel.

    5
    « Best hotel in St Cloud MN; great customer service; bed so comfortable and cleanliness AAA+++++ »

    Best hotel in St Cloud MN; great customer service; bed so comfortable and cleanliness AAA+++++ I really enjoyed staying at this hotel. Room very clean; bed was so comfortable. Fantastic experience at this hotel; great location.

    5
    « My family loves this hotel! »

    My family and I stay at the Kelly Inn frequently on visits to see my brother, who lives in St. Cloud. Over the past few years, we have stayed at virtually every hotel at or below this price range in town, and this is our absolute favorite! We now always stay at the Kelly Inn. It is fantastic and not too pricey, and as pet owners it is wonderful to find such a nice place that allows dogs AND does not have a pet fee! The whole hotel is very clean, the rooms smell fresh, the beds are awesome, it's quiet, the staff is great... Have never had a bad experience with anything. The pool area is very nice and the attached Green Mill Restaurant has delicious food and great hours and service. For the price, I don't think there is anything better in St. Cloud!

  • 4
    « Very nice hotel »

    Very clean rooms, friendly & efficient employees, loved the pool & whirlpool. The Restaurant food & service was great! We had 3 rooms poolside next to each other and another across the hall so it was great having our whole group together!

    5
    « Excellent »

    Excellent facility. Clean and friendly staff. The overall appearance of the room was great. Bed very comfortable. Having the Green Mill attached was beneficial. Enjoyed my time there. The parking was a little confusing until I inquired. Overall a great experience and I would highly suggest staying here if you are in the area.

    4
    « A good find »

    Picked this hotel for an overnight in St. Cloud based on its reviews here. It was as I expected... clean, comfortable, conveniently located. A couple of things I discovered after was that it is right on the Mississippi River and there is a lovely trail with signs about the history of St. Cloud, which we enjoyed meandering along after supper at the hotel's restaurant which had a lovely patio area and gluten free food options. I would stay here again.

    5
    « Best Western »

    Rooms were clean and beds were awesome. Our family enjoyed their rooms as well and used the swimming pool. The swimming area was large enough for our family to gather and visit. Over-all our stay was super and we would stay again.

    4
    « Best in St Cloud »

    All things in one place convention to weekend hotel Pool ,Green Mill restaurant attached Travel 3-4 times per year on the river adequate parking ask for a river view. Can be a long walk from one end to convention Center

    5
    « Alisha's Wedding »

    I stayed at this hotel for my niece's wedding. I would not hesitate to recommend to anyone to stay here. Everything was very nice and clean and the staff was very helpful. My son very much enjoyed hanging out at the pool when time permitted.

    5
    « No free breakfast but no big deal »

    I've read a lot of comments for this hotel prior to booking and with all it has to offer why is no breakfast such a big deal. I feel like I saved 20 bucks staying here versus another place down the road so it more than made up for paying for a better than average breakfast at the Green Mill. Personally I would rather eat breakfast from a restaurant than one prepared by folks that don't have a culinary back ground anyway. Nice work Kelly Inn from check in to check out you exceed my expectations. Much appreciated.

    4
    « Excellent but poor internet and sketchy parking area »

    Great helpfull staff, clean, great view of the Mississippi River, but poor internet connection. Parking area is under the building and close to a homeless camp under a bridge. Great in every way except these two ways. I did my internet work in the lobby and did not go to my car at night.

    4
    « Eagles state convention »

    Great staff, room was very nice, pool area was great too except for the construction zone on 6th floor...Right outside my door was a shop vac and celing debris from a remodel but was all cleaned up by that evening...

    5
    « Loved it »

    The staff was extremely helpful and friendly - especially loved that the staff called to make sure we didn't need any help finding the place. The décor was gorgeous and the hotel was kept very clean and tidy inside and out. The hostess in the restaurant was very friendly and it made our wait go by quickly. I would highly recommend this place and plan on staying there next time I come through the area..

  • 1
    « Horrible experience »

    I also emailed customer service twice since our night. Have not heard back. Under an Amanda Barton or [email protected] I want a full refund ASAP. AC did not work, room made me sweat multiple times, loud kids screaming all night...

    3
    « OK place to stay »

    Only had to stay for one night. The check out girl was not very pleasant, but the check in girl was great. The bed was VERY comfortable. The room had a musty smell upon arrival, but after running the fan for a little bit, the smell went away quickly.

    5
    « Always a great stay at the Kelly Inn in St. Cloud! »

    Our family loves to stay at the Best Western Plus Kelly Inn on the Mississippi River in downtown St. Cloud. We have stayed there many times and always have a great experience. The restaurant is wonderful, the rooms are perfect and we appreciate that it is such a nice hotel that is pet friendly. We travel a lot and this is our very favorite hotel.

    5
    « Spring 2017 »

    Stayed at a lot of good hotels on a month long trip, but this one was the best! The staff was exceptional and extremely accommodating. I would highly recommend this hotel if you are in the St. Cloud area. The location is central to the area and yet a quiet setting by the river.

    5
    « Excellent night's rest! »

    The room was very clean. We were on the river side, so very quiet. Our king size bed was very comfortable, would like to have one like this at home! The staff was very friendly & helpful. Would definitely recommend this hotel if you're staying in the St Cloud area!

    5
    « Great stay! »

    Very clean motel, comfortable beds, great service. We were a late arrival and were very pleased. We got a good nights sleep and was quiet. Well go back for sure. This was a business trip but had family with. We had a room at end of hallway. We did not visit the attached restaurant.

    4
    « Clean, Comfy & Convenient »

    For me, a hotel doesn't need to be fancy, I want it to be clean and quiet... this hotel checked all of those boxes and more. I loved the location by the river and the convention center, super-convenient with an entrance through the hotel. I'd definitely stay again!

    5
    « Consistently Excellent Monthly Stays, 5 Years »

    This is the gem of central MN. Have said it before and continue to emphasis how consistent this hotel is. Staff easily adjust as needed as changes occur and are proficient and professional. The hotel is always maintained to a very high degree. There are upgrades being made. The beds, towels, TVs, exceed expectations. The occupancy is so high, reservations are highly recommended. The location is walking distance to the downtown dining and bars.

    5
    « MN conf »

    One of the best experiences I have had at a hotel. I will definitely return. Staff were so accommodating and friendly. All needs were met with professionalism. The restaurant associated with this property offeres a fine menu including vegetarian plates with taste.

    4
    « Good Service »

    My wife was at the convention center, so I didn't spend much time at the hotel. Liked that they had vending machines that took credit cards. Bed was fine and shower was better than most hotels. Very clean and no odors. Just slightly out-of-date decor. Lobby was modern, however.

  • 5
    « Pleasant »

    We attended a wedding reception. The food was great and the room was excellent. Our stay was really good. The reception was great and the check in by Tom was really good. When we checked out Tom was on duty again and very pleasant. The check out staff of three were just like having a fun time. This is about the tenth time I have stayed here and they have all been great. The parking was close to an elevator too.

    5
    « Feels like home »

    This was my first time at this hotel and I was very happy with things overall and would recommend staying here while you are in St Cloud. I found that the staff were friendly and the rooms were super clean. I called down to the front desk to ask for directions and they were more than helpful!

    3
    « In need of some updating »

    The Best Western Plus Kelly Inn is very conveniently located attached to the Convention Center. I felt that it is time for some updates both in the rooms and in the public areas. The parking is great and the attached restaurant is convenient. Breakfast is NOT included in the room prices.

    4
    « A little break »

    The hotel was cool. I saw one of the Harlem Globe trotters. This was great. That Marty at Green Mill was Rude. I have ordered from the Green Mill before even when not at the hotel and she acted short and rude even when I was polite, so not sure about the exerperience.

    5
    « Excellent »

    Kelly Inn was one of the best Best Westerns stays on our road trip. Rooms and Bed were clean an up to date. The layout of Kelly Inn rooms, lobby, elevators, and parking were a little confusing at first. Little disappointed that there was no complementary breakfast.

    5
    « Excellent hotel »

    We love coming and staying here. It is always very clean, the staff is always super friendly and helpful. The river runs behind the hotel and it is beautiful walk along or simply just look at. The pool area is perfect for the kids and the hot tub is always hot for us older kids! :)

    4
    « Restaurant »

    The hotel and conference facilities was fine and the housekeeping staff was extraordinary - but don't waste your time eating at the restaurant. The food is less than mediocre and the service is deplorable.

    5
    « Great conference place to stay! »

    I stayed at the Best Western Kelly Inn in St Cloud for a conference. Great experience and close to the conference and restaurant which required no travel to search for parking. I would definitely recommend to others who may be hosting a business or educational conference for your attendees. Out of town attendees could definitely appreciate hassle free aspect. I know I did! Definitely would stay here again.

    5
    « relaxing and comfortable »

    I got a quiet room at the end of the hallway, so I was not disturbed by hallway noise. The room was comfortable and clean. Jon, my housekeeper, left a note on the notepad welcoming me, and I truly felt welcome. The hotel location is near many good restaurants and attractive stores. The on-site restaurant, the Green Mill, serves three tasty meals every day, and its bar is open late. This is my second visit here, and I've been pleased with every aspect of my stay.

    5
    « Always Taken Care of at The Kelly Inn »

    Spent the last 6 weeks staying at the Kelly Inn in St. Cloud and over the last 7 years have spent numerous nights there. The customer service at the Kelly Inn has always been second to none. Ron at the front desk on my recent stay has gone above and beyond to make sure my stay was stress free and I had everything I needed. I need to give a shout out to Brook and Monica also. Thank you so much for every thing.

  • 5
    « Kelly Inn Stay »

    I have stayed at Best Western Hotels in the past and have noting but wonderful stays. The Hotel Staff have been great to work with. Locations have been easy to get to and the views while staying there have been great. They have been close to main roads, shopping, entertainment, and meeting places

    5
    « Wonderful room. »

    I was given a king size room with a conference table, couch, wet bar and huge bathroom. The bed was very comfortable and loved the amount of space in my room. The location of this hotel puts you in walking distance to several great restaurants and bars.

    4
    « Comfortable Place to stay »

    The hotel is very convenient when you attend an event at the attached conference center. It is also great if you want to have the downtown bar area close to you. The room are nice. The only downside is the hotel is rather confusing to navigate. Overall, I would recommend the hotel.

    3
    « Nice but needs room remodeling »

    The staff was great and it is convenient for a conference. The room was comfortable bed good and nice work space. The bathrooms really need a remodel. They are clean and usable but clearly a 60s feel. The property goes have a gift shop but they have lots of vending. An odd approach but works.

    4
    « Very nice »

    Great night stay. Wasn't there very long but we slept very well. What is close to many attractions. We went to Greenville late at night the service was OK but we had a fun night. We would stay again if I came to St. Cloud

    3
    « Best Western St. Cloud »

    Nice friendly staff, Green Mill restaurant good. Room okay, bathroom could be updated. I would prefer tall toilet then the little itty bitty one. Nice to have parking lot - tight parking spaces. Easy walk to restaurants and bars - all it all good stay.

    4
    « Great Hotel --CHECK YOUR BILL FOR OVERCHARGING »

    This a place where wonderful people work. They make your stay great! But when you get the bill do not trust it. I had at least an extra $100 charged to me. DO NOT LEAVE WITHOUT CHECKING YOUR BILL!!! Someone here believes they can scam you.

    4
    « Great staff and nice rooms »

    Great staff with friendly service. Rooms are very nice. Parking is odd and be prepared for some walking. If you an early morning riser, plan for a walk to Perkins for you morning meal. Nice view of the Mississippi River and St. Cloud has some great night life with unique historic bars and dining.

    4
    « Nice hotel »

    The hotel was fine. The room seemed a little on the old side, as in it could use some renovating, but certainly better than other places I've stayed. TV was typical, nice wireless internet speed. I got the room on a slight discount for the conference I was attending, but I'd say the value was middle of the road.

    3
    « Time at the Kelly Inn for two night stay »

    We spent two nights with you during a Masonic Convention. The staff was very helpful at all times and the location of the Convention Center was perfect. Our biggest complaint was the size of the room, they were small and the beds were less than comfortable. You had to sit on the bed to let the other person pass you to get to the other side of the room. The rooms were clean as was the rest of the hotel and there was always coffee on which was a BIG PLUS for this group. But for the price, it was clean and for the view of the Mississippi out our bedroom window and the river walk out the door it was worth it. All in all it was not a bad stay, just would have preferred a more spacious room.

  • 3
    « Nice Hotel »

    My husband and I stayed here Thursday-Saturday, April 6-8, so my husband could attend the Minnesota Masonic convention. Our room was very spacious and the beds were so comfortable. The hotel was quiet, so it wasn't difficult to get a good nights sleep. My only complaint, and the reason I didn't give the hotel four stars, was because of their lousy wifi. While my husband was off doing his thing, I hung out in our room, hoping to play games on my iPad, but it was impossible, because their wifi kept losing internet connectivity. It was extremely frustrating. It's a good thing I had brought along a book to read.

    4
    « Good place »

    Small rooms in one wing but adequate for one person, very well equipped and clean. Staff were friendly, helpful, professional. Food was good and well served. Linked to convention center and solid meeting location, with a number of dining alternatives close by (nothing really upscale).

    5
    « Great river view »

    Ive stayed here many times for hockey tournaments and the staff was amazing. The rooms are fantastic and the lounge and restaurant are perfect! They accommodate large groups the best i have ever seen. My last stay was for business meetings and their conference rooms are best of class. Anyone looking for business or pleasure, this place can do it all!

    5
    « WOWZERS!! »

    Tom and Jenna were extremely friendly and offered wonderful pointers on life in St. Cloud. The decor in the hotel was exceptional! I was terribly tempted to steal one of the beautiful dragonfly sculptures! The view of the Mississippi River is stunning. Though our room was on the small side, it was incredibly efficient. Large refrigerator, OK sized microwave were welcomed amenities. Our bed was comfortable and the pillows as well. I am a harsh critic of hotel pillows, but I can assure you - these were fine! I hope the Minnesota Association of Townships considers this place for a future convention. It is outstanding in it's resources.

    5
    « Excellent »

    Nice place to stay , easy to find ,convenient having a restaurant/bar in the hotel and having a convention center on the property was awesome ... No driving which means you can relax and not worry about driving anywhere.

    4
    « Great all around experience! »

    Our trip was a very positive experience. From the excellent service of the staff; spacious, clean, room; tastefully decorated areas; and convenient amenities; this hotel is a great value. I would highly recommend it1

    5
    « Jonathan Wiss »

    Jonathan was very friendly and helpful. My room was perfect. Clean, roomy, comfortable. Jonathan advised me of local restaurants and places to visit. He has great customer service. Made my trip very enjoyable.

    5
    « Awesome! »

    We stared in room 466 and have nothing but great things to say! Room was clean and comfortable, quiet, and thr staff was very accomodating. The food, drinks and service in the Green Mill Restaurant (attached) were also fantastic! Highly recommend!

    5
    « verycalm stay »

    I was alone for a convention and EVERYTHING was accomidating and I felt safe. The location was beautiful and easy to get to as well as resturante and shopping. I would recommend Best Western Kelley Inn to everyone.

    5
    « Great Hotel Experience »

    We stayed one night at this hotel for a conference. I had vowed I would never stay there again as several years ago we had two bad experiences. The hotel has been tastefully redecorated and it is beautiful. The staff was excellent to work with. Our room was clean and comfortable. Highly recommend staying here now.

  • 5
    « Great place »

    This hotel is wonderful. Location is ideal if you are doing anything at the convention center. Very clean and nicely decorated. Liked having shopping and food within walking distance. Staff was also very friendly.

    5
    « Comfortable Sleeping at the Inn »

    Quite satisfied with our sleep at the Inn. The room was welcoming, comfortable, clean and the bed quite inviting. The hotel staff was exceptionally personable, professional and helpful. Morgan was the most helpful of all. The coffee was readily available and quite tasty. There is an excellent onsite restaurant attached to the hotel and the convenience of not having to walk outside sat well with us. Enjoyed staying here and will gladly do it again.

    5
    « Great hotel experience always »

    We have stayed at this hotel many times over a 16-year period of time. Always professional, friendly and comfortable rooms. We always know we will have a good experience here - this stay was for a convention but usually our stays here are personal vacations. Their staff are professional and friendly. More than wiling to help out however they can and gave us an awesome dinner suggestion as well. They were wonderful with the reservation process as well.

    5
    « General »

    Clean rooms, pleasant staff, excellent venue for wedding or business. Breakfast, however, is not included; you must purchase it through the Green Mill attached restaurant, but you get 15% off the menu price for using your key card as evidence you are a guest at the Kelly Inn.

    5
    « One of the nicest BW ever »

    We returned here on our way to Wyoming because our first stay was excellent. The rooms are beautiful, staff is great, restaurant and lounge serve great food and drinks. Only thing is they do not have a complimentary breakfast. Everything else is excellent. I would recommend anyone to stay here. You will not be disappointed. Great value for the money.

    4
    « Perfect hotel conference location »

    Great room, nice view overlooking the Mississippi River. Skilled and friendly staff. The Green Mill lounge and dinning was prefect. We will be staying at the Kelly Inn when ever we visit St. Cloud for pleasure or business.

    4
    « Nice Stay »

    The room was small but nice. Comfortable sleeping, clean, and quiet. Helpful and knowledgeable staff. Convenient to convention center and downtown entertainment. Within walking distance to many food establishments.

    2
    « Horrible bed, Crabby staff, It rained in our bathroom. »

    Never again. Both of us woke up daily with back pain, kids were reprimanded for playing on the carpeted pool area as there was a wedding being held across the hall (they knew we had kids when they put us in those rooms) and it downpoured for 30+ minutes 3 times on our last night IN OUR BATHROOM. We were told maintenance would get to it in the morning as they had already left for the night. RIDICULOUS

    5
    « Outstanding place to stay »

    I had to stay in St Cloud for an early appointment at the VA Medical Center. The location was 10 minutes from my destination. Setting up my stay on the phone went very well the attendant was very helpful and when I arrived to check in it was just as I expected and very fast. The room very very nice and spotless.If I ever need to stay in St Cloud again it will be Best Western Plus Kelly Inn with out a doubt.

    3
    « Not impressed »

    First of all, I arrived to a lobby with water dripping into buckets and wet carpet! Then I was told to take the elevator to 2nd floor and walk to the other end and take the stairs to 3rd floor! Lugging my luggage was not fun! Parking lot was full and I had to park in a reserved spot until one opened up. The room was clean, bed was so comfortable and the view was so fabulous that I had to overlook all the negatives. Make sure you are not on 3rd floor up a stairway and you will be ok. Would I stay here again? Probably not.

  • 3
    « Overall Rating of the Hotel Accomodations »

    I stayed for 48 hours for my friend's wedding and I thought that the location of the hotel was perfect because it was closed to the church and after other activities. The lobby had a bit of a meltdown because a water pipe burst in the 2nd floor and came down to the lobby cause tiles to come down and carpet got went. The hotel staff promptly clean up the mess and after few hours the lobby was back to normal.

    5
    « Surprised »

    Because of Ron, at the front desk, he fixed the mix up of our room situation, and I was able to enjoy all the extras . (restaurant, pool, etc.) Longer. Thank you Ron! It is people like him who make stays when working or traveling enjoyable.

    5
    « Great service and friendly, helpful staff. »

    I had a great experience. The front desk staff was friendly, helpful, and efficient. The restaurant staff was fun, friendly, and efficient. I have stayed at the Kelly Inn several times and always had a great experience. Every staff member I interacted with was friendly and helpful. .

    5
    « very well maintained hotel »

    We stayed over one night since we were closing on a home the next morning. The staff was professional and efficient. The room was spacious and clean. We also received a river view, which was a pleasant surprise. Mattresses were very comfortable and bedding seemed new. The Green Mill restaurant also has good food with a good menu options. This was our first time there and would definitely recommend. Also close to downtown for the bars and restaurants, but a couple blocks away so not too noisy.

    5
    « AIS Summit »

    Was a great place to stay and they did a great job accommodating to the conference held at the hotel. Great with the convention center next door. Had a great time. Great restaurant next to hotel with good food, good beer, and good service.

    3
    « Customer service is a win here but wifi is poor »

    The customer service was excellent from check-in to check-out. The only complaint I have is the wifi did not work anywhere in the hotel. The cleanliness is of quality. The room was fine just facing the swimming pool from the second floor will receive little natural light but good for sleeping if you like the white noise of the fan.

    3
    « Great Location, Disappointing Service »

    I am really wondering what the Plus means ? at some BW its a great breakfast and others no breakfast. Very hard to be chain loyal when you can not get a brand that is good across the board. BW St. Cloud is in a great location downtown and connected to conference center. You can easily walk to restaurants and the mall with Green Mill connected. Rooms are a fairly large size and come with microwave, fridge and coffee. My complaint is just with service as a member of the BW program I checked in with a number of other guests for a conference, you would think that loyal members of the miles program would get at least a river view, ummm no a great view of Wells Fargo and the parking lot. Had to keep curtains closed to keep the neon lights out. Now when complained I was told due to convention no upgrades. Well I did not ask for an upgrade, but I would have hoped that loyal customers received a little better room. Probably would not go back unless for convenience due to conference.

    4
    « Three night stay »

    I also had a lower level room, three queen beds on two floors. I liked the space, but our room also had an odd smell, kind of musty. The room was clean and beds were comfortable. There was no elevator down to our floor so we hauled our luggage up and down the stairs. The hotel location is steps from downtown, so we were able to walk everywhere. Staff were all very nice and helpful.

    3
    « Average Room »

    Although the hotel staff were great, I was given a room overlooking the pool area. My room smelled of chlorine and it caused some breathing issues for me. The room was also very dusty which caused some allergy issues. I was there for a conference and assumed the hotel was booked full so I did not ask for a different room but now regret that decision. Otherwise, the food was excellent and the service was great.

    4
    « Conference stay »

    The hotel was clean and nice, the staff friendly. The restaurant was not prepared for the amount of people so they were understaffed and ran out of some items. There was a forgotten energy drink left on the microwave but other than that the room was clean and nice.

  • 5
    « Business Trip »

    I have stayed at the Kelly Inn several times for conferences. I have never been disappointed with the quality of the service or the facility. The location is convenient to shops, restaurants and walking/biking trails. It is located right on the Mississippi River so the views are beautiful. It is a good value for the money.

    3
    « Box Elder Bugs »

    I had my room filled with box elder bugs that I spent time having to kill them. I did go down to the desk and ask one of the girls to please come vacuum them up and I have no clue if she did or not. She said to me it was that time of year for them. I also got a wash cloth that was full of makeup and I don't wear make up. If some one inspected the room they sure missed that in plain site. It was the first one on the wall to use and I didn't. The next night there were still box elder bugs in my room and a huge spider I had to call the front desk to have some one come and kill it for me. He apologized for the inconvenience. Wish I thanked him for coming to take care of the issue. I use to work at a hotel and do housekeeping I would have left a tip in the room and I understand how long it takes to clean them. But I was confused when I went to check in they where assigning others rooms and told me I had to wait is there some reason why other got rooms and I was made to wait. Just wondering if it had anything to do with when you called in to make the reservation or not. It was the first time I decided to stay in stead of driving every day 3 hours. I guess I will just have to drive the 3 hours back and forth. The manager and the check out person were very nice.

    3
    « Weird basement room »

    We stayed in an odd basement room with 4 queen beds for a conference we were attending. The room had an odd smell, probably because of its location, but was a great value and it was nice that it was two floors.

    4
    « Affordable and Comfortable »

    I thought the pillows (synthetic and down alt) and bed were exceptionally comfortable for $90/night. The showerhead provided a strong flow not always found in other hotels. The staff was courteous and available.

    3
    « bit of over booking »

    Hotel staff was pretty helpful. Bar staff not so much. Poolside event was booked to close together!! our event was to start at 6 p.m. another event was booked there til 5:30 p.m. This really left no time for their clean up or our set up. No staff there to help at all

    3
    « Business meeting with overnight »

    I've always enjoyed the Kelli Inn in years past-service, cleanliness and easy access to community is a big plus! My last stay however wasn't as pleasant as the suite I had overlooking the river was marred by the very strong, unpleasant odor of smoke that emanated from my room-making me sleep poorly and headachy in the morning. I was offered Febreeze or an Ozone room cleaner provided I leave the room for more than an hour-it was late and had been in meetings all day!

    4
    « Staff »

    The reservation desk was very helpful. Her name was Jenna. She was very knowledgeable of the area and answered all our questions. And was very pleasant. The hotel was very clean. It is convenient to downtown St. Cloud.

    4
    « wedding stay »

    Rooms were clean, smelled good and were comfortable. Some rooms not labeled well so you can get lost. Close to lounge and restaurant, couldn't get wi-fi to work, friendly check in and fairly clean. Down town gets a little wild after midnight.

    3
    « vcn »

    the parking was terrible. I would Think if you stay at the Kelly Inn you could get a ramp pass. Had to wait 20 minutes to find parking which the closes was 2 blocks away. I didn't even leave because I would of lost my parking spot.

    2
    « The "non-smoking" room had a terrible smell of smoke »

    I checked into a non-smoking room at the Kelly Inn and immediately noticed a strong smell of smoke. When I called the front desk, the best that they could do was offer to send down a bottle of Febreeze. And this room was over $180.00 per night.

  • 4
    « Nice stay »

    We stayed here for a night on a Saturday and had a good experience. Our room was very remote and we did have to walk a little way, but it was worth it as it felt very private and the hotel was booked full that night. The bedding was clean and comfortable. We used the hot tub and it was clean in the pool area. We wished it was open later on Saturday night so we could use it when we came back to the hotel, but it closes early. Overall I would recommend this hotel to stay at. Very good experience.

    2
    « Not worth the price »

    For the rate they charge for the rooms I would expect working wi-fi and housekeeping services without having to request it. During our 3 day stay not once did the wi-fi work. The first day we did not receive any housekeeping services and had to call and request them for the next day. Overall the room is fine, nothing spectacular, and definitely not worth the price.

    3
    « Decent Stay »

    We stayed at this hotel for business, a group of five in 2 separate rooms. The staff service was excellent. The building seemed a little out-dated, with peacock décor and dark brown brick hallways. There was no ice machine on our floor, but it was an easy trip down to the 2nd floor, it wasn't super far. Check-in & check-out were very quick and staff was professional. The restaurant/bar that is attached only serves until midnight, since they close at 1am, their last call is apparently at midnight. There were plenty of other bars within walking distance if you're looking for nightlife. There is NO continental breakfast. If you want to eat something in the morning you have to sit down at the attached restaurant. Unfortunately, we did not have time to sit down and eat, so we went to get breakfast on the go somewhere else.

    5
    « Great! »

    Great value for the wedding group we were with. Happy to find a hair dryer in the room as I forgot mine. NO one in our group had any complaints about the rooms that we were staying in. Fun time! Looking forward to another stay there.

    4
    « Restful in Cloud »

    I had called the front desk from my car upon arrival asking where I am supposed to park and they were helpful. Also, front desk was knowledgeable of my arriving late. The staff person was aware of my room # and had my room key for me. They expedited a quick check-in due to my late hour arrival.

    5
    « Lovely suite! Strange location! »

    We were delighted to get the last room after a long day of travel. It turned out to be a beautiful comfortable suite along the river. To get there you had to go down long corridors, down 14 steps, and the room appeared to be a cave! Finding lights and a window, we discovered a very nice suite. Worked out well!

    4
    « On the bank of the Mississippi »

    A great hotel in Saint Cloud. My room over looked a very narrow Mississippi River. Quite different from the Mississippi further south. The room was clean as was the hotel. I would stay again if in Saint Cloud.

    3
    « Small room »

    Very small room. Was not told that the room was not a typical size of a normal hotel room when I booked. Also had to walk outside to gain entrance to the front desk and hotel lobby. Room was insulated well from noise. Front desk staff was friendly and helpful

    3
    « Business trip »

    Nice place friendly people. Main atmosphere updated, rooms are behind about 15 years or more. Beautiful view of the Mississippi River, a few blocks from a local college. Saint Cloud is a nice spacious community.

    2
    « Last night of a two week anniversary trip »

    When we checked in we where very happy with the room. It was spacious and roomy in the bedroom area. The bathroom is very small and the toilet is very short. You must close the door to get into to shower/tub. The beds need some serious help--lumpy and when we woke in the morning there was a large bed bug crawling out with me. The promise of a clean room was not fulfilled on this visit. There was a used shampoo in the shower and dust covered lamps. The rest of the room was clean. Just was very disappointed with this visit. What a way to end what was a perfect 30th anniversary trip.

  • 5
    « St Cloud visit »

    The hotel and rooms were very nice. The staff was very pleasant and helpful. The beds were very comfortable. Even being uptown the view was nice and the rooms were very quiet. The adjoining restaurant was also delicious and reasonable.

    5
    « A Gem of Central MN »

    This is the 5th year, staying one weekend a month at the Kelly Inn. The building continues to be refreshed in the high traffic areas such as elevators, hallways and entrances. The rooms have the best mattresses and bedding I've slept on, better than I have at home. The TV's are current models. The Internet service is consistently very good. Rooms are well maintained to a high degree of detail. The staffing is of course, the key to to each of these items. From when you call to schedule, arrive and check out, they are more than friendly and after a few stays, remember you. After 5 years, this has become a welcome second home. Making the work weekend less work and more a visit. During the time off the local area has places we have made favorites. The staff make the Kelly Inn, a gem this region of MN.

    4
    « First time stay- will return »

    Spent 4 nights for business conference. Excellent staff! Great bed. Clean hotel. Good food. Nice bar. Great connection with Civic Center. Wonderful down time by the river. Only complaint is the musty smell throughout the hotel and suites coming from the close proximity to the water.

    2
    « Mold »

    Stayed here for a conference at the convention center. I won't stay here anymore. I have allergies and the old building is full of mold. The ancient, worn carpets tell you that no one is interested in fixing this old place up and making it match the nice convention center its attached to.

    1
    « bad »

    The room was about the size of a closet. The stool was 1950s very low small. The room was clean but so very small. The $100.00 we spent to stay there was a very bad choice for us I am 69 yrs old and have never been taken like this. There was not even an piece of toast in the morning.

    5
    « The place to stay in St. Cloud »

    This is a fantastic hotel. The staff are wonderful. The restaurant prices are in line with local pricing, and the even the pool is at the exact comfort temperature and not over chlorinated. Great experience...I can't wait to have the opportunity to stay here again.

    4
    « Nice Hotel for a Conference. »

    Stayed here for the ABE LAN Summer Institute. In a former life I worked in the hotel industry so my reviews are quite rough. My expectations are quite high and I demand quite a bit. The Best Western Kelly Inn was able to deliver in most areas. Some areas needed work but I do have to say that they strive for your business by making sure your stay is comfortable by meeting your accommodations as best as possible. They are not the 5 star competition but you get treated with dignity and respect s if you were. Service: Very good due to the high quality staff of front desk. Knowledgeable and friendly. During the conference there was a high volume of check-ins and high volume call inns and while all of this was going on guest complaints and inquiries were coming in. I observed and the FD staff did a great job handling each guest with privacy and respect. Cleanliness: The room I stayed in was a double queen room. There was dust collection on multiple surface areas not easily visible to the eye. On the ridges of mirrors, on top of lamp shades, top of curtains. Allergen aware. Underneath the toilet bowl a quick wipe down revealed it needed to be scrubbed down. It looked clean but a toilet paper rub down under the bowl rim shows a bit more than rust stains. Other than those two cleanliness issues the room was well maintained. The sheets were clean, the bedding was maintained, the room fridge and microwave revealed no food and mold residue, so it was sanitized every time or at least wiped down. The cleanliness is better than most places that claim themselves to a higher standard so I rate it average. Overall, I came for a conference and will end up coming back one day with my family because I enjoyed my stay that much. I recommend you stay at least 1 night, dine in the Green Mill, watch some TV on the comfy beds and just enjoy the room.

    2
    « Wet Mattress and damp carpet in room 123 »

    I have stayed here several times. This time was the worst. The mattress and mattress pad were wet. I didn't notice at first cause they had put dry sheets on top of it. Also, the room seemed very humid because the carpet was damp. I complained and all they could do for me was give me a different pair of sheets and mattress pad. They said there were no other rooms available. They would not provide a refund either. VERY disappointed that they did not acknowledge the problem. Also their internet in the business room/library was VERY slow.

    5
    « Best Western Plus, Kelly Inn, St. Cloud, MN »

    We booked the hotel through Hotel Storm and received a great discount, which was not available on our return stay. However, the hotel met our needs and we would stay again. My husband is a patient at Mayo Clinic. We were sightseeing on the weekend.

    3
    « Price is too high for what you get »

    We paid $149 per night, and there was no breakfast provided for that rate. For a standard room, that is pretty pricey. The room was not very large, so the price was too high for the value received. The pool is nice, and the cleaning staff is very friendly and helpful.

  • 2
    « Better double and triple check your reservation »

    A couple months before our wedding, I had called to reserve a block of rooms for our wedding. We didn't have any issues with that. I had to talk with a manager to do this and to get approval. While on the phone with the manager, I also booked a night in a jacuzzi suite for the night of the wedding. I didn't tell my fiance this at the time. She had called a week or so before the wedding to book a room and they told her they didn't have anything with my name on it. Telling me this a few days before the wedding, I called back to make sure we didn't double book anything as the manager was the one who was supposed to have booked my room and figured she didn't make a mistake with the process. The front desk was very helpful in telling me that they indeed did not have my name on file for a jacuzzi suite for our wedding night. Then they double checked my fiances name and said they didn't have the room on file that she had also just booked a few days before. After double and triple checking, I had them book me another room and transfer me to the manager's phone. I left her a message explaining all the problems we had booking rooms for our wedding night. No one ever returned my phone call or followed up on anything. On the night we were leaving for our honeymoon, my wife had me listen to a voicemail left by someone from the front desk. This was left the night of our wedding letting her know if she didn't come check in for her room soon, they would have to give her room to someone else. She had already checked into my room and stayed one night at this point and my room was under my name and phone number so we didn't understand why they'd be calling her phone. I called back and had them double check and triple check again to make sure there was nothing booked under her name. They agreed there wasn't anything booked under her name and told us we wouldn't be charged anything against the card she used to hold the room. So all being said, I have no idea what was going wrong with your system or staff, but everything we had to do with you leading up to our wedding night was really nothing but chaos and a giant headache.

    4
    « Centrally located on the Mississippi »

    This is a convention center in downtown Saint Cloud. The parking was quite a distance from our room. The view of the Mississippi was nice. The staff was friendly and professional with great service. We got a good night's sleep, but the hotel is showing signs of wear.

    3
    « 080616 stay »

    Overall, your hotel was nice. Just our room stunk of cigarette smoke. The restaurant was good (we have the same restaurant in New Ulm and we felt the quality and presentation of the food was a lot better in New Ulm)

    5
    « Excellent hotel »

    Comfortable, affordable, easy access to downtown. Wonderful, helpful staff staff. Great bar/restaurant--staff are friendly and accommodating. Hotel was busy, but had quiet sleep. Love coming back every summer for family reunion.

    4
    « Downtown location »

    I spent one night here and I thought it was an average hotel. The lobby and hallways are renovated but my room didn't have the same new decor. One thing that always bothers me about hotel rooms is when the Ac unit is very loud when it turns on and off, and this happened to me here. Makes it hard to sleep. But the room was clean and the hotel was overall quiet. They also allow dogs which was awesome. Within walking distance to my good places to eat.

    4
    « Perfect for a Night in Downtown St. Cloud »

    Went on vacation to visit my old college; wanted to stay in a hotel with a view of the Mississippi and walking distance to downtown. Got exactly what I wanted. Hotel is in perfect location to walk to campus, and downtown establishments. Parking is free and I could leave me car as I safely walked throughout the area. The staff of the Green Mill are wonderful and uber-friendly.

    5
    « Nice place Good price »

    This hotel was very nice. It looks over the Mississippi River. It is a big hotel with lots of conference rooms. Everything was in good shape and the staff was very nice. The room was nice and comfortable. There was no free breakfast.

    5
    « Beautiful! »

    Definitely recommended for all sorts of travellers. Beautiful scenery from the rooms, and lots of windows in the lobby to look out on the water. Beds were like sleeping on a cloud. Only down fall is that there is no breakfast included, but if you can get past that I'd highly recommend this hotel :)

    3
    « great pool, great for downtown events but.... »

    You know going in there is no breakfast buffet and you know the price so if you want a downtown location or if you want a pool, this is a good place. The breakfast at Green Elm is mediocre at best, the room is small and there is not a morning newspaper. You can get more value elsewhere.

    4
    « Great view »

    Nice comfortable hotel. Modern room with fridge and microwave. There is a place to eat and have a cocktail. If you're visiting the St Cloud Hospital ask for a special rate. There is a great view of the river. Has a indoor pool.

  • 4
    « Nice, clean rooms »

    We stayed in room 361 which had two queen beds and a lovely view of the river. The hotel was full, but we easily found parking. Our room was spacious, clean and the beds were quite comfy. The bathroom was quite small and not brightly lit, bu was also very clean. In room coffee, hair dryer, free wi-fi. Nicely located. Green Mill restaurant is attached to the hotel.

    3
    « melted ice cream »

    I was initially very excited to stay at this hotel. River View, down town Saint Cloud, indoor pool, etc. I was immediately turned off when I got there because there was nowhere to park. Then I find out they don't have a free continental breakfast. I then walk down to the pool at 9pm thinking all the rotten children would be in bed but no! There are dozens of them running around screaming and throwing dodge balls at each other all night. Fail!!!

    4
    « Good Location »

    Good happy hour at Green Mill and nice location downtown. Nice room and friendly staff makes the Kelly Inn a perfect place to stay in St. Cloud. Pool closes at 10 which is a little early in the summer.

    5
    « Clean, comfortable and congenial »

    We had a large room with a king-sized bed and a view of the river. The staff were friendly and helpful. The room was spotless and the bed comfortable. We ordered dinner from the restaurant attached to the hotel and the food was awesome. There was no breakfast option but a Perkins was close by and the hotel offered free coffee in the lobby (as well as in your room). We were passing through and will probably never be in St Cloud again but I will have good memories of my stay there.

    4
    « Excellent Customer Service »

    I booked a one queen bed room through an online company, but my situation changed and I needed either a roll-away or another bed to accommodate another family member who was coming. The manager and employees bent over backward to upgrade me without charge to a two queen bed room, because I was in dire straights. In this day and age when so many people forget the "people" factor, I was blessed to see a company that tried its best to help. I highly recommend this place. The people who run it will make you feel special!

    3
    « Poor restaurant »

    The service in the restaurant was horrible. I was turned away because the kitchen was backed up. The next morning we could not get a mimosa because the bartender didn't show up. We could not be seated outside and when we ordered water and coffee it took so long that we just left and went elsewhere.

    4
    « Great Hotel Experience! »

    We were in town for a wedding and spent little time at the hotel but walked away with a very positive impression and the thought that we'd stay here again if in the area. First off, the front desk staff were very friendly and we were checked in with little wait or hassle. Once in the room (standard one bed room), it was very clean and comfortable! The decor was nice and up to date and had nice amenities (nice size fridge, microwave, etc). The bathroom was a bit small but with sink on outside area it worked out fine. The shower was very clean and roomy - Nice high shower head and drain worked well. Lastly, the bed was very comfortable! We both slept very well! The rest of the hotel was quite large and was clean as well. The pool area was nice but pool did look a tad small (we however did not use it). The view from some parts of the hotel was very nice as it overlooks the Mississippi River. Couple other things to note - They have vending machines that have many staples including a bottle opener! They also offer recycling which for us is a huge bonus point for any hotel or resort! Overall I would highly recommend this hotel to anyone in the area!

    5
    « Awesome Room »

    Much to my surprise I was given a huge room for the same cost as a normal room. We were very impressed! We always stay at the St. Cloud, MN Best Western and will continue to do so on our future visits.

    5
    « BW Kelly Inn St. Cloud, MN »

    We had a single Queen room; it was very clean, just a bit cramped is all. Bed was VERY comfortable and so were the pillows!! They have a restaurant but it doesn't open until lunch time, so I did miss the breakfast option. I was impressed with the nice seating areas interspersed throughout the hotel. I was just impressed with it all.

    4
    « Nice and friendly service »

    Came up for baseball tournaments. Hotel was clean and the staff was very friendly and helpful. The pool is a bit small but the kids didn't mind. Nice location, within walking distance to lots a restaurants. Called prior to my stay to ask a couple of questions and the gentleman on the phone was extremely helpful and very friendly!

  • 4
    « 4th of july »

    Great location, and room in the tower on the river with a sofa gave us plenty of room Close to everything, walked to the fireworks. While most BW have a breakfast included , this one does not. Would book at this hotel again.

    5
    « Centrally located »

    Large hotel w/pool. There is a parking garage behind hotel so you don't have to feed the meters. Clean rooms and comfie beds. Our room was quiet and clean, Staff very friendly and helpful. Walking distance to attractions, shops, river. our room has river view, would stay again

    5
    « This Best Western is a real Plus! »

    Having previously stayed at Best Western Premier locations, I really think this location should qualify for that designation. This is a lovely facility adjacent to the St. Cloud convention facility and has over 200 rooms. We enjoyed a 6th floor room with a beautiful view of the Mississippi River. The price was a pleasant surprise. Paid a lot more for an awful lot less. Has a HUGE indoor swimming pool room for year-round use. We could not find anything wanting at this facility. If you would like a really first-class facility, you are not likely to go wrong here. I've also provided a review of the Green Mill restaurant located within the hotel. Another plus.

    5
    « Updated hotel with accommodating staff »

    I stayed at this hotel during a tournament. The double queen room had been recently updated and the beds were comfortable. The pool area is very large and there are video games too. Fitness area was compact however it was well equipped. The only negative was that the onsite GreenMill restaurant had just fair food. However, there are many places to eat within walking distance from the hotel. Very central location.

    5
    « Fancy »

    The staff was super nice and helpful. The hotel has fancy rooms. I have stayed here a couple times, they have a large pool area and many rooms. I wouldn't stay anywhere else in st. cloud. Although we did not go to the bars down town, we did make a late night stop at Perkins (I don't recommended lots of drunk college kids). If you in town on a week day stop in at energy blend.

    4
    « All Star Football week end »

    We were greeted by friendly staff. The staff was accommodating in locatinging our room next to our daughter's families room and as a bonus they gave us a river view, very nice. The rooms(2) we had were clean and quiet. The beds were comfortable. We would stay here again and recommend this hotel to others.

    5
    « Fantastic! »

    What a nice place to stay. Clean, quiet, comfortable, etc. I stay in hotels a lot and I have got to say this was very enjoyable. I am a smoker and they have accommodating places outside - which is really rare. If I have a chance, I will stay at the Kelly Inn again! The front desk personnel were very accommodating and willing to answer any questions. Overall - I had an awesome stay !

    5
    « Fantastic Experience!!! »

    Excellent Location. Appreciate restaurant on site. Great Food. Fantastic Suite. Great Beds!! Service Outstanding!! Being connected to convention center makes it so convenient for an all inclusive experience!

    5
    « Best »

    We stayed in this beautiful, CLEAN hotel last night with pleasure. We had some bad luck and had to stay in a different hotel as our vehicle got worked on. The difference between the two was marked. What a relief to experience such comfort. I highly recommend it. Call Sammy's pizza for the best pizza, too. They deliver!

    4
    « nice convient place »

    located in town so easy walk to restaurants and stores pet friendly the biggest negative was the quality of the mattress being way past its prime staff is helpful, unfortunately breakfast is for purchase in the adjoining bar/restaurant close to convention center

  • 5
    « Beautiful, Comfortable and Convenient »

    I was in St. Cloud for a family wedding. The bride suggested the Best Western Plus Kelly because of its proximity to her reception venue. This hotel is absolutely beautifully decorated. The rooms were spacious and comfortable. My parent's room had a lovely view of the Mississippi River. The staff anticipating my needs offered me a complimentary suite upgrade so I could be on the same floor as my elderly parents. I wish I could have stayed longer.

    4
    « Great location, small rooms »

    Really great location...lots to do in the area and walk around. Pleasant staff. Restaurant in the hotel was great for breakfast. But rooms surprisingly small--haven't stayed in a room that tiny since Tokyo!

    5
    « Excellent service »

    The staff were all very accommodating and responded immediately to requests for service. Refrigerator was not working and unfortunately I did not realize this until the following morning. Staff responded immediately and found another room close by where I could move my food until frig was fixed. They later moved the working frig to my room. Room was very clean, bed very comfortable, and overall great location and service.

    5
    « Very Close To Downtown »

    I came here for my 21st birthday and everything from the service, to the room, to the staff was amazing. I chose this hotel because the location with it being downtown is very convenient. Morgan and Jon were very helpful with getting me and my family our rooms upon arriving. Would definitely come back again to celebrate another birthday or stay in general.

    5
    « Beautiful and clean place to stay »

    This was a great place for us to stay. We loved the hotel itself, and it was so close to shops and restaurants. The staff at the Green Mill restaurant adjoining the hotel also had great customer service.

    4
    « PEO Convention »

    Combined with the convention center, this is a very good place to stay. Rooms in the new part of hotel are very good, meeting rooms were quite nice. Some convention participants were not able to get into their rooms until after 9 PM because the baseball teams did not check out on time. This was upsetting and needs to be addressed before our next gathering. It was a convenient location and facility.

    5
    « Great Place to Stay »

    My friends and I enjoyed our stay at the Best Western Kelly Inn, it was clean, comfortable beds and the staff was friendly and helpful. They offer a nice breakfast and there is also a restaurant attached. Have stayed here many times and will continue to do so.

    3
    « Convenient for Convention of any size »

    Room was clean and wonderful view of the mighty Mississippi! Stayed 4 nights, but room was only cleaned twice. Some kind of mix up there? I have stayed here for years and never had a questionable experience until now, so I'll give it another try in a bit. I'm sure that prior history will prove that this stay was not the new norm.

    5
    « Great stay! »

    The service was great and having a restaurant connected was definitely a plus. The staff was friendly, from the cleaning personnel to the wait staff at the meals. I really have no complaints...everything was fine.

    3
    « Good for a stay for meetings at Convention Center »

    Stayed at the Best Western Plus Kelly Inn during a recent conference at the Convention Center. Location was great for the conference as it is attached (Through indoor walkway) to the Convention Center. The attached Green Mill restaurant made for a convenient dinner as they have a happy hour in the afternoon and again after 9pm on food and drinks. They also offer an additional 10 percent off to hotel guests. Front desk staff was very friendly. However I only gave this hotel a rating of 3 because it is starting to become very outdated. This can be seen in the hallways in the rooms. Beds were OK, but not that comfortable and it just looks worn out. I would recommend this hotel for anyone who has business in the Convention Center, however if not I would more than likely shop around for something else. There are other very nice similarly priced hotels within a short driving distance to downtown.

  • 5
    « Place to stay for business »

    I stay here consistently because of the, location, facility, amenities, and most of all, the service. I am in town every three weeks or so and have never had other than an excellent experience here. This past stay was during a large convention. The hotel was full, however, you wouldn't know it. No noise at all and I was in a room across from the ice machine and soft drink foyer! As I was checking in, Tom, one of the front desk managers was helping a guest with a complex computer issue. Service over and above I would say.

    1
    « Terrible for Wedding Blocks »

    This Hotel has terrible customer service. I called a month ago to reserve a number of rooms for a wedding and confirmed they had a large block available, but the lady in charge was busy and would contact me back. This happened 3 more times within the follow couple of weeks with no return call. Finally, I contacted a gentleman to learn the hotel is full. Terrible customer service I would not recommend them.

    4
    « Great Service »

    Held a meeting at the Best Western Kelly Inn in April. The service provided by the front desk, the catering staff and the sales staff was terrific. Rhiannon at the front desk, came to my rescue with technical help on my computer. She went the extra mile. She took my jump drive downstairs to the business office, printed out the material I needed and brought it back to my roon. I was able to keep working and resolve my issues. Morgan at the front desk was very service oriented. The rooms were clean and quiet. We book this hotel for my group every year and are always pleased.

    3
    « It was ok. »

    I travel a lot and have come to realize that there can be a wide range of received value for $125 per night. While there wasn't any one thing that turned me off, I am not inclined to want to repeat the stay again. I think I can get better value for the money elsewhere. The lobby was good and probably had a recent refresh. The hotel room likely did as well. Service was fine. They seem to try hard. My frustration is I can tell that not everything had been updated. The hotel room air handling system said, "I didn't get a refresh." It seemed tired and musty. It made me wonder what I was breathing in. Parking is a bit tight but if you literally take a hard right outside the main entrance you will find plenty of hidden parking down by the water. Breakfast was underwhelming at The Green Mill. We will never repeat that. The Green Mill is attached and while they may do a good job for lunch, supper, and evenings, breakfast seemed like an afterthought. McDonalds is a better value for breakfast.

    3
    « Would not stay again »

    It was a nice hotel but not friendly. Desk clerk had no personality. Would not stay at this particular location again. Very disappointing. The room was clean but had a unpleasant smell. Refrigerator had no freezer. The area was very nice. A lot of places to eat.

    4
    « Good Value »

    The BW Plus Kelly Inn is conveniently located to downtown attractions and restaurants and attached to the conference center. I did not use the restaurant, or any of the amenities other than the complimentary coffee/tea in the lobby so my review is strictly on the hotel room. The room was nice and faced the Mighty Mississippi River for under one hundred dollars a night conference rate. The room was spacious and for the most part clean unless you moved a piece of furniture and then it was pretty nasty. The bed linens were clean, the bath towels somewhat thin and the bathroom door and the closet door oddly spaced and cramped and blocking movement of two people in and out of the bathroom although there was a separate prep area with outlets and a mirror outside the bathroom. The work area of the room was nice and spacious with plenty of lighting and outlets for the travel pro. There was a good sized refrigerator, microwave and coffee maker in the room. There was no in room safe though. The TV was a 42" LED with plenty of channels. I liked that the bathroom had an exhaust fan. You don't find that often these days. All in all a good stay for a good value if you don't look behind or under the furniture.

    5
    « Splendid stay in a very pleasant room. »

    I spent one night in a room with a single king size bed. My room was spacious and clean. Two comfortable arm chairs were available along with a desk and chair. The room was quiet throughout the night, and the temperature was comfortable. The front desk staff were pleasant and prompt. For supper, I dined in the onsite Green Mill restaurant. The food and services were very good.

    4
    « Conference stay »

    This hotel was reasonably priced and centrally located. I stayed here during a conference at the Riverside Convention Center, which was connected to the hotel making it extremely convenient. My husband and 2 sons travelled with me. We found the room to be plenty quiet at night (we have an 8 week old son & 5 year old son) and noise level was very important to us. The room also has a air conditioner/heating/fan system with a "constant fan" option which I really appreciated as I sleep with a fan on at night which helps drown out other noise. Its also very convenient to have the green mill restaurant attached to take out/have delivered or sit in. The rooms were clean and fairly updated. The only drawback was the bathroom/closet/make up mirror set up- as you walk into the bathroom there is a closet before the door. If the closet is open you can't get through and that space is quite tight. Other than that, we had a very pleasant stay and the hotel staff were friendly and helpful.

    5
    « A big hotel with small-town friendliness »

    My cousins met here for our annual reunion, and had a nice experience. Our rooms were ready before the normal check-in time, and we weren't hassled for staying a bit late at departure. We were recognized at the desk, got a great rate, and had very clean and comfortable rooms. While we didn't make use of the pool or exercise room, we appreciate the meeting room we rented, the business center and the (free) coffee bar in the lobby. The artwork in the lobby is attractive, and the parking is surprisingly convenient, even when there's an event in the (attached) convention center. My suggestions: try for a room overlooking the Mississippi River--it's a nice view. At checkout time the elevator is slow, and luggage carts are rare, so plan a bit ahead. If you need something, call the desk; they provide some of the best customer service I've encountered in a big hotel.

    5
    « ANOTHER GREAT STAY »

    Clean room, great river view, friendly front desk and kind housekeeping staff on 4th floor. Hotel elevators, hallways were clean despite many hockey teams prowling the hotel. Despite the green mill cook going home early, a good time was had by our party!! We will be back!

  • 4
    « Chisholm Stay »

    I stay at the Kelly Inn in St. Cloud when I visit my daughters. They like to come and visit and I like the clean rooms, easy check in and the location of the Green Mill. the workers are very friendly and accommodating. It is located, easy access off of Highway #23. St. cloud is a fun town with lots of activities for family and friends to do. Great college and area.

    5
    « Another great stay at the Kelly Inn »

    My fiancé and I love staying at the Kelly Inn because it is close to downtown St Cloud and allows us to walk to the Paramount Theater and nearby restaurants. The hotel itself is very well kept, rooms are clean and smell fresh. If you are lucky enough to get a room with a view of the Mississippi you will not be disappointed. Staff is friendly and always are willing to answer questions, give us extra towels, etc.

    5
    « wonderful stay »

    reserved a king room expecting a standard size room with a king bed. was pleasantly surprised when i opened the door to a king bed, sofa, easy chair, and a small bar/dining area. The view off the Mississippi was wonderful and even though we were a block from the highway there was no road noise. Room, pool area common areas and meeting rooms were all clean and well maintained. Will definitely be staying there again next year when I'm in town for my continuing ed. All the staff members i had contact with were courteous and professional. Thank you to Kelly Inn for the wonderful mini vacay!

    5
    « Great stay! »

    Very clean, quiet rooms. Excellent climate control. Friendly staff. Nice restaurant attached. Green Mill. Close to downtown restaurants and shopping. Hotel has been recently remodeled. Only negative is parking. Far from my room.

    3
    « OK place to stay, restaurant was surprisingly quite good »

    Hotel is surprisingly quite large and was very busy. Lots of kids taking advantage of the pool if you want to avoid noise, stay away from there. Not particularly modern but fine for short stay. Room is fine, small bathroom and sink outside the bathroom. Good closet and hanging space. Heating fine.

    5
    « Great Stay!! »

    Friendly staff, very courteous even on an extremely busy weekend as there was a hockey tournament in town. Beautiful hotel, great rooms and very clean. Parking was very convenient and an awesome location close to so many attractions.

    4
    « Another Family Fun Night »

    Another Family Fun Night for our youth wrestling program. We were here last year for the same event and enjoyed our time. The pool area is a great place for all the parents to get together and the kids can have some fun swimming and playing around. Our room was just fine. Two complaints, one which I had last year was no where to change clothes. The bathroom is very small to change in with some privacy. Other complaint was there was no complimentary hair dryer to use. I didn't feel like lugging mine alone so I left it at home assuming there was a hair dryer. Made doing my hair take a bit more time as I had to air dry. Otherwise we had a great time.

    5
    « Fantastic Hotel »

    This hotel property is outstanding. The room was extremely clean and very quite despite all the kids that were there during out visit. The pool area was very nice and the hot tub was perfect temperature. The bed was the best part. It was just perfect for sleeping. The staff were very nice and friendly and asked if they could make the stay more pleasant. The location is perfect and there is lots of parking and easy access to the area businesses. One more note to add. The a/c, heating unit was so quite I did not know it was even running.

    5
    « MAMP Convention 2016 »

    Perfect as usual. Room cleaned stocked, never had to ask for anything. Perfect location for our convention. Food, drinks & service was great. Staff friendly and we always have a hospitality room available.

    4
    « Great value for the $$, friendly staff »

    I stay at this hotel frequently for seminars I teach. The employees are always extremely friendly and helpful. This is a great site for a one-day meeting. The rooms are nothing fancy but are well maintained and a great value for the money. The location is very convenient. The hotel is connected to Green Mill and guests receive a discount.

  • 3
    « Very Busy »

    Perfect location for the event we attended. The hotel is less than 1 mile from the college. Rooms very small but clean. The hotel was filled with families attending several sports events in the area. The restaurant attached to the hotel is convenient.

    3
    « Clean room, good value for the money »

    The Kelly Inn advertised a very reasonable rate ($68/nt) for family members of patients at the St. Cloud hospital. Even thought the receptionist quoted me a different rate, she checked the web and honored that rate I requested. I came in late at night and left early the next morning, so I can't comment on the amenities. However, the room was clean, the night clerk courteous and the location, just minutes to the hospital, which was important to me.

    5
    « February 2016 »

    We had a great stay at the Kelly Inn. Upon check in we were told there was a better "family fun night" rate that included a free pizza at the Green Mill restaurant (attached to the hotel). We had pool side rooms that allowed easy access to the pool and they had round tables set up in an open area adjacent to the pool, which made dinner really convenient for our group. The pools are heated and there is a small kiddie pool that was perfect for our kids (age 4 and 1.5). The only negative was that there was a very loud group also enjoying the Family Fun Night package, they felt the need to share their music with all of the other guests. Made it a little hard for the kids to fall asleep. But at 11:00 pm the pool area closed and the music stopped, thankfully. All in all, a great stay and one that we would consider repeating.

    5
    « Comfortable night stay conveniently located »

    Stayed for the KVSC Trivia Contest in February 2016; very friendly staff, good value, immaculate room, and a great location near the campus of St. Cloud State and downtown. We did not use the attached restaurant but it looked like it was nice, too. We'll stay here again next year!

    3
    « Very Average »

    Location is great. Rooms are small but clean. Parking can be problematic. This is simply an average accommodation in all respects. It is attached to a Convention Center, so I suppose that market deletes the need to be at a higher overall level.

    5
    « Excellent stay »

    I arrived on a Sunday and that night there were some hospitality suites that were a bit loud on Monday the same rooms were having alot of fun so I asked the front desk if I could have a different room. They had me upgraded to a family suite and an employee helped me with my bags! I slept like a baby for the rest of the week. It was a water view. It was so convenient to have the Greenmill connected to the hotel and with a room key I got 10% off my bill. Next time I'm in the area, I'll be staying here again! Thank you for the great accommodations!

    2
    « Don't go for the customer service! »

    I stayed at the Best Western Plus Kelly Inn in St Cloud MN on 01/30/16. I booked my room through the Best Western website. I was given a wide variety of choices as far as the number of beds and/or sofa beds and chairs. I selected a room that I believed would be a perfect fit - 2 queen beds AND a reclining chair. Upon check in I entered the room to find there was not a reclining chair - only two beds. I called the front desk immediately so that I could be moved to the correct room. I was told that there were no longer rooms with recliners. I asked what my options were, considering that I needed 3 separate sleeping areas. I was told that nothing could be done for me. When I asked about speaking to someone else that could help me, I was told that there were no other options - the front desk was it. As there were other family members also staying at this hotel, I did not wish to leave and go elsewhere. We travel often as a family for sports and dance competitions, as well as leisure. It is very important to me to be able to accurately choose a room that will accommodate the group I am traveling with. Overall, this hotel was decent. The beds were very comfortable. The bathroom was small, but clean. It also seems like a great place for families. However, based on this unfortunate experience not only do I plan not to return - I will definitely tell others about the lack of customer service as well as the misleading booking information on-line.

    4
    « Clean Hotel »

    Room was very clean. Staff helpful and friendly. Attached to the Rivers Edge Convention Center which is where we were going so it was a very short walk. We were able to check in early and get parked right away.

    4
    « Business Travel »

    Very attentive staff. Well appointed property. Nicely decorated. Updated recently. Comfortable beds. Located adjacent to the convention center. Clean rooms. Nice business center. Convenient parking. Right on the river, so there are pretty views.

    5
    « Great river views »

    Nice hotel. If you get a room on the river side, there are some spectacular views. VERY convenient walkway to the ST. Cloud Convention Center. Beds were comfortable. Had everything but a free breakfast, but Green Mill is conveniently attached.

  • 1
    « Nice room. Bad housekeeping. Dirty. Poor front desk/manager. »

    We stayed in a river-view double queen room (check in Jan 22) . The room was large and had a full wall of windows overlooking the river, nice (room 259). I used the bathroom (very small) as soon as we entered the room. When I flushed I noticed a crusty texture on the flush handle. I looked down horrified to find crusted on brown stuff on the handle and a hair (which was not mine) on the toilet seat...GROSS!. I immediately went to the front desk to inform them. I told the front desk clerk and the manager... They made absolutely no apology and only said they would get housekeeping up to my room when they were available. Again, they did not even say sorry or do anything to make up for the inconvenience. I thought perhaps they would do something to make me feel like a valued guest since I am a Best Western Rewards member but not even a apology was offered. We reserve many rooms each year for the annual Vex tournament. We will be staying at the Courtyard for the next few years. Additionally the room next door had an extremely loud creaking door which would wake you out of a sound sleep. There is no breakfast and despite being centrally located the front desk told us the only fast food near by was a very substandard Subway. Wi-Fi was hit or miss. Worked about 1/2 the time.

    3
    « Usually a great place to stay »

    However, this time .... not so much. I reported an elevator malfunctioning, but I guess it was too late (around 8 PM) as maintenance had left. Taking the stairs, lol, I guess I do need the exercise. But the biggest problem was enjoying the sound of the elevator hydraulic pump cycling on and off ... all night ... every few seconds. Just a suggestion to management, have all desk staff trained in the proper procedure for powering down said equipment, .... please! No sleep makes for grumpy guests, haha. Overall, this hotel is wonderful. All hotels have their "one-off" instances, and I think this was one of those.

    5
    « Great stay for New Year's Eve »

    I once again stayed in this hotel for New Year's Eve and had an excellent experience. There was a large line to check in, but the staff kept their cool and got us through efficiently. Jackie helped us get a room that fit me and my friends' needs as there were many of us that wanted to stay in the same room. The two-story three bed was spacious, private, and fit our needs well. Thanks!

    5
    « Nice for work »

    Room was Clean, quiet and comfortable. Nice stay. Only downside was Food for lunches during convention was less than average. I was surprised. On plated dinner there were about 6 quarter sized potato pieces with a bacon wrapped piece of pork. Hmm...cheap cheap. Flows well for work conferences. Make sure your committee Samples food first. IMO.

    4
    « Winter Get-Away »

    Hotel staff was very friendly and helpful! We like the King suite overlooking the river, rooms were clean! We also enjoyed the drinks in the bar at the Green Mill! We will definitely stay here again!!!

    5
    « Amazing Customer Service! »

    We stayed here for our company holiday party and when we arrived at 4pm, our room was not ready. There were hockey teams that had just checked out, so they had many rooms that were not cleaned yet. We had to be at the convention center for our party that started at 5pm and we still had to get ready. The front desk employees did everything they could to find us another room so that we wouldn't be late for our party and we ended up getting a Jacuzzi suite upgrade. They were very kind, fast, and professional. Having worked in the hotel industry before, I realize how difficult it is when there are late check outs and everyone in the hotel has to work together to get done FAST. They did an outstanding job and the hotel was beautiful. The convention center was awesome as well. GREAT STAFF! Easy parking! Highly recommend this place!

    4
    « Fun family get away »

    We have been staying here for a weekend in the winter, for several years. We always stay poolside and have a great time! The only problem with being poolside is the noise (the pool area is open and LOUD past 11pm). But, the convenience of having the pool right there, and tables to sit at is worth it! Poolside rooms are small, but have a mini fridge and like I said, so convenient.

    3
    « Not what I had hoped for. »

    Room was clean and bed was comfortable, however noise was an issue. Was woken up several times two of the nights I was there. Seems you can hear what goes on in the hall like it was in your room. Some group that was there for training was drinking and staying up till 3am and quite noisy. Called front desk the first night but just put up with it the second night. Needs to be something in place to protect other guests when this happens. Not Kelly Inn's first rodeo so they are aware this happens from time to time. I was offered to be moved to another room, but it should be the opposite . . . the offending noisy person needs to be the one that is required to move. Tried the restaurant that is part of the hotel and found it to be friendly but food is not where it needs to be for the price. Seems the chef/cook is not of the caliber they need to be. Not all the help is that colinary savvy. I requested from the hostess an assurance that the oatmeal they show on the menu was real rolled oats or old fashion oats and not the instant or 1 minute oats that has the texture of baby food. I was assured that it was the real deal and so i went ahead and ordered. You guest it, quick oats. Spoke to the waitress about it, not complaining but FYI ing to her that it was not what it was advertised to be and she was apologetic but defensive about it being what it was suppose to be. Restaurant staff need to be up on what the kitchen prepares for the customers. These were not young staff either and should know the difference between regular oats and the quick oats and the textures. Ordered a steak for dinner the first night and was quite disappointed in how it was prepared. Simple preparations that seemed to miss the mark by quite a bit. overall rating would be 5 out of 10 for the hotel and 3 out of 10 for the restaurant.

    5
    « Outstanding customer service »

    Stayed at the Kelly Inn Jan 19-21 . The room was spotless and passed the UV light test with flying colors. We were on the 6th floor overlooking the river. We have a small (9 pound dog) and were very comfortable. The best part of the stay was the interaction with Morgan at the front desk. We were in town due to a medical emergency and originally booked 2 nights. When we discovered that we needed an extra night and the hotel was completely booked, he offered to call me on my cell if there was a cancelation. There was, and I received a call from him confirming the extra night. I think it is refreshing to find an individual who is both efficient and so concerned for the welfare of his customers that he is willing to go the extra mile to assure their satisfaction. We will be returning at least one more time as unfortunately our relative will be hospitalized quite a bit longer. I recommend this hotel. Amenities : odd numbered rooms on the 6th floor have great views, covered free parking, nice pool area, good free wifi, attached to convention center, free pet policy (if you bring a pet please pick up after them, don't mess this up for the rest of us), convenient to St Cloud Hospital with hospital rate. Great place to stay made better by the exceptional employees.

    2
    « Rude »

    Very disappointing, check in clerk was very rude, I didn't feel special in anyway my husband and I picked the BW because we loved the one in whitefish mt. We asked for the military discount since my husband is a disabled and for some reason the price of the room was going to be $20 more if we used the military discount how does that make any sense. We stayed in a hotel because my husband is going into the VA hospital for PTSD treatment and will be here in Saint Cloud MN for 45 days and I will be returning to visit, and will not be returning to this best western, the rooms are great but with the amount of money I spent on the room king suite I expect to be treated with respect and not rudeness, I will take my business elsewhere

  • 3
    « Painful check-in »

    Four employees worked the front desk, three of the employees dealing with a hockey mom trying to get a poolside room, and only one employee checking guests in. As the lines grew longer, and there was obviously no solution in sight, (hotel was completely full for the night), at least ONE of the three should have started to help the waiting guests. I have stayed at this hotel each year for 20+ years for a conference, and this was the worst front desk service we have ever had. Some review of training needs to happen.

    5
    « Great place to stay in St. Cloud »

    I've stayed at this hotel a bunch of times because of regular conferences I attend there. It's on the main drag but not in the middle of all the restaurants and places to shop. Parking is easy. Staff are competent and friendly. Rooms have consistently clean, well-kept, stocked and comfortable. Beds would make Goldilocks happy; just right. Quiet at night, too. My only grip--and it's a small one--is that there's no way to get breakfast without leaving the hotel. The attached restaurant doesn't do breakfast and while there are restaurants nearby, if you're headed to a conference next door, it's inconvenient to have to go searching for a morning meal beforehand. I've learned to bring some fruit and yogurt and put them in the room fridge so it's not life threatening, I just prefer it when the hotel offers breakfast options. That said, I will happily continue to use the Kelly Inn for my lodging needs for many years to come. It's nice to have a reliable friend far from home.

    5
    « Super comfortable bed! »

    Hotel is great. The beds are incredibly comfortable and the rooms are very spacious. I would highly recommend this hotel. I travel extensively and stay at most of the Best Western's throughout the country and this hotel ranks up there with being the best.

    4
    « New Year's Eve stay »

    Our room was on the 6th floor with a beautiful view of the snow-covered Mississippi River. Check-in was quick and we had under cover parking. Our room was ready and everything was neat. We had a microwave/frig. Since we were going to a party in the River's Edge Convention Center it was great to just walk through the hall way from the hotel to the Center. There is a Green Mill in-house and many eateries within walking distance too. The bed was very comfortable!

    4
    « New Years Eve »

    We got a package special with tickets for the Fabulous Armadillos. Everything was great. Pool was warm and clean. Josh at the front desk was very helpful and courteous. Coffee provided in the front lobby as well as in room. Very comfortable beds

    2
    « No Holiday Room Service »

    When I arrived I was very disappointed to learn there was no room service available over the holidays. I specifically chose the higher paying hotel for this feature. There was no mention that this service would not be available. The room was very noisy next to the parking lot, and the closing of the hallway and hotel room doors. it took hours for the heat to work, spiders were crawling around the TV and the bathtub. I was set to spend two nights here, but had to switch hotels.

    5
    « Friendly, pet friendly, clean, comfy »

    Awesome service! I've stayed here a couple Christmas Eve's with my dogs and they are awesome! Beds are comfy, showers are hot, and rooms are clean and quiet! Even last min they were able to switch my room to accommodate my brother. Thank you!!

    4
    « Comfy and Quiet, but Painful »

    This hotel is fairly priced for the accommodation. I was here for the dog show next door at the Rivers Edge Convention Center. This hotel was very accommodating. They made biscuits and plastic bags available to exhibitors during our stay. The rooms were quiet and the hotel, I suspect, segregated us to one wing of the hotel. I could hear a dog howling in the room next to me when its owner left it there for several hours... but just barely... nice thick walls. However, there is no breakfast. I came prepared based on other reviews to pay extra for a good breakfast, but alas, the in-house restaurant did not open until 8:00am, and at that I did not see a breakfast menu available. I ended up getting a pop tart out of the over-priced vending machine. In fact... the vending machines in this hotel ended up becoming my friends. I ordered room service my first night from the Green Mill and it took over an hour to have a club sandwich with sweet potato fries brought to my room. The fries were cold and the sandwich was warm and soaked in pickle juice. Really? It took an hour for this? My attempt at lunch the next day was no better. The next morning I walked over to Perkins... the only thing open. So sad. On the bright side.... this hotel does have a great front desk staff and they keep the coffee flowing in the morning. MMM Great Coffee.

    5
    « Perfect! »

    We picked this hotel due to the close proximity to the conference hall - we were exhibiting at a dog show. The staff was great... the room was clean and comfortable... and they allowed our dogs to stay in the room with us and supplied dog cookies and bags to pick up after our dogs. Everything was perfect!

    4
    « Dog show weekend »

    Room was very clean, and the hotel was next to the dog show. They allowed dogs into the rooms which was very nice. Overall the Kelly Inn meets expectations and they really try to help their customers.

  • 5
    « Excellent Stay »

    I am usually a person that stays at the Merriott hotels when I travel to the Minneapolis area but when I go to St. Cloud, Minnesota I always stay at the Kelly Inn Best Western. The Kelly Inn is a great location! It is located right in the down town area. It is very close to St. Cloud State University where many of my family and extended family have been educated. It is also an easy drive to the shopping mall. The Kelly Innis very clean and cozy and the staff is very easy to work with. The pool is clean and the hot tube is "hot."

    5
    « Great »

    Stayed here for business. Great room great service and great food from the restaurant. I will stay again for sure express checkout also was a plus. Good location but parking can get crowded. What more can I say. It is a great place to stay.

    5
    « Stranded In St. Cloud! »

    We couldn't have picked a better hotel to be stranded due to a flight being cancelled. Nicely updated, clean, and comfortable. We loved the Green Mill being attached to the hotel and the great view of the river. Front desk staff was friendly.

    3
    « Decent Stay for Price »

    I had an uncomfortable bed and the coffee maker looked like it hadn't been cleaned in a while due to the dust and old coffee spilled on it. The bathroom it the room I stayed at was very small and was impossible to close the door if you were on or around the toilet. The shower was clean and so were the sheets and room all around. It wasn't bad for the price but it could have been a little better. I wish I would have brought my swimming suit because they had a great pool and a hot tub. I also went to the Green Mill which had a great atmosphere, awesome food and very friendly service. I would stay at this hotel again for the reason of that alone.

    5
    « Best Western is Best »

    We stay at the Best Western Kelly Inn every November for our annual meeting and bandquet. The rooms are great, clean and I appreciate the free WiFi. The staff always takes good care of our meeting rooms with ice water changed out for fresh during our lunch break. The attached Event Center handles our large banquet with ease. Love this Best Western!

    5
    « Great Expirencein about a minuetes time »

    CLEAN, Comfortable. Beautiful modern décor throughout the entire hotel that gave you a feeling of being in a luxurious hotel. The free underground parking is also convenient as the elevator is nearby to bring you to your floor and you can get down to your vehicle in about a minutes time. Nice clean large indoor pool area. Will stay here again!!!

    4
    « Very nice place to stay »

    The room was extremely clean and looked brand new, it had a fridge & microwave with sometimes can be a big plus. The staff was very friendly and helpful. I will come back to this hotel again without a question!!

    5
    « Great staff! »

    I have stayed here many times for business reasons. During my current stay, for some reason the Wi-Fi was not working in the room I was in. I have never had this problem before while staying here. Brendon, the awesome guy working at the front desk went to reset the WiFi and it still wouldn't work. Without hesitation he offered me a new room, more centered in the hotel. To my surprise he upgraded me to an executive suite. Brendon, you rock!! I was able to continue to work with out Internet interruption and meet deadlines! Thank you Brendon!!

    4
    « No breakfast! »

    The $7.00 breakfast in the attached restaurant is nothing more that what you get at cheaper hotel chains for free, but you have to pay for it! Best Western get your act together and offer a free breakfast for your clients. The parking is outrageous. There was a banquet of some sort the Saturday night we were there and had a horrible time trying to find someplace to park.

    5
    « Business meetings »

    The location was perfect because our meetings were in the conference rooms at the hotel. Room was nice and clean. The Kelly Inn makes it very easy to book a room and the check-in process was very quick. We will stay here again!

  • 4
    « Nice »

    Very nicely decorated and remodeled. It has a great view of the river. Nice pool area with hot tub. Wish it would have breakfast. Clean. Fridge ..microwave if you want to bring food. Pet friendly. SCSU. Discount

    3
    « Good Service; Tired Hotel »

    The service was very good, but the rooms and most common areas were dark, dingy and smelled musty. I could have done without the insect crawling across my phone also. While hot water was plentiful, shower pressure was very low. Location on the river and attached to the St. Cloud Civic Center is convenient for those attending a conference. The room service provided by Green Mill restaurant (also attached to the hotel) was adequate, though not speedy. Consistency within the Best Western brand is still a problem. You never know what to expect and this particular "plus" hotel--while providing a fair level of service--did not meet my expectations in regards to room comfort.

    4
    « Great improvements have been made »

    I stay at this property at least once a year for conferences. It has been refurbished and is very much updated from the last time I stayed. The rooms are clean and nicely furnished and really enjoyed staying here. Close to all conference rooms and Green Mill restaurant when weather was too nasty to go outside.

    5
    « Excellent Service from Start to Finish! »

    This hotel is 5 star in my eyes! I had a great experience from the time I called the hotel directly to make reservations to the time that I checked out! Everyone is so professional and so caring - tops in customer service!! The rooms were very nice and super clean and comfortable. The housekeeping staff did a great job and always greeted me with a smile and asked if I needed anything. We had a reception and dinner there and it was excellent. It also was conveniently located to shopping - restaurants and the Convention Center. I didn't have to move my car for 3 days! Thank You to all of your staff! I will stay again when I am in the area and will recommend to all!

    3
    « Very poor customer servicde »

    1. I had a horrible fall and was taken to the emergency room by ambulance. The management showed absolutely no concern. I even had to request an accident report to fill out. 2. On the afternoon of my last day I requested that a taxi be arranged for me for 11:45PM to go to the Amtrak station to catch the train at 12:30am. When I went to the lobby at 11:45 I was told it would be at least 45 minutes for a taxi to be there. It appeared that they did not call until 11:40. After must protestation on my part they finally got a cab in time for me to catch the train. And hey acted as if I were somehow to blame.

    5
    « Outstanding service (Jackie) and cleanliness excellent location, river view. Green Mill attached plus Convention Center »

    Experience was great, room was excellent, location outstanding, amenities well provided; BUT main reason for review is to complement Jackie, desk clerk for outstanding service....our room reservation was recorded in a rather complicated manner because of our large convention. Her diligence was amazing and all done with courteous proficiency and resulted positively for us in a hassle free manner.

    4
    « Perfect fit »

    The hotel staff were efficient and pleasant, the room was nice and clean. It's very nice being right next to the convention center when you have an event there. The only reason it did not get a 5 is that the hallway noise is very discernible and there were not enough blankets so sleeping was somewhat compromised Overall, a good place for the price.

    4
    « Beautiful Fall View »

    Was here for a 2 day conference at the attached convention center. The room I had was on the 5th floor with beautiful view of the river. The bed was very comfy. Standard 2 bed room with a fridge and microwave. Everything was clean and appeared relatively updated. Convenient to the convention center. We ate dinner at the attached green mill which was very good and you get a discount with your room key. All in all I would highly recommend!

    4
    « Perfect downtown location »

    Friends and I stayed here in September, 2015, for our Resident's Advisor reunion at St. Cloud State University. The front desk staff was friendly and accommodating for an early check-in. The housekeeping staff was OUTSTANDING and very helpful! Not only did they provide a much needed implement for our room, they volunteered more towels and amenities, when they found out it was 3 women in the room. This location is very close to all the shops, food and bars in downtown St. Cloud.

    3
    « For the area this was a good hotel. »

    Not what you expect in major metropolitan areas when it comes to amenities and hotel renovations but for the area and proximity to area attractions, was pleased with the accommodations. The friendliness of front desk personnel was less than friendly. Coffee in the lobby was less than desirable. We did have a Jacuzzi room and from past experiences this is probably one of the more larger tubs we have had. However, plan on bringing your own bubble bath. The hotel does not have any available. We wanted a relaxing weekend and for the size of the room, and watching the football game on Saturday afternoon, the size was a bit small to see the score when relaxing in bed.

  • 4
    « Great Poolside Area when there is not a wedding reception »

    Poolside area is awesome. Great area to let the kids play and swim with plenty of room for the adults to hang out and not feel like you are right on top of the pool. Plenty of space for everyone!! However during our stay there was a wedding reception that shared the space on Saturday. That was disappointing and a bit awkward. The reception noise in the room was more than I would expect to have to hear inside your room. Despite this it is still a very nice hotel and a great space. We will definitely consider staying here again.

    5
    « Best Hotel in St. Cloud »

    This hotel is excellent, well located right at the conference center and adjacent to downtown, within walking distance of shops restaurants etc. The Green Mill restaurant is right next door. I have stayed here before. The manager of this hotel knows what leadership is all about. Great staff, friendly and helpful. Business suites are spacious and well appointed. This place is a winner.

    3
    « Great stay »

    We had a wonderful stay at the hotel. We had poolside rooms and wanted to hang out by the pool after 11pm and we could not because it was closed. That was a bummer! It was nice to have the Green Mill restaurant connected to the hotel and the St. Cloud Civic Center connected also!

    3
    « St. Cloud Best Western Plus (Kelly) »

    This motel was very convenient to two essential venues of our visit (Pioneer Place and St John's). However, there were no assist bars in the shower (somewhat risky for older folks), and there was no way to leave shower light on during night without it shining on the bed since there was no door to sink area: it is an open area and mirror placement was unusual. Staff were very helpful, room was convenient to access. Room itself odd.

    4
    « First visit since rennovation - nicely done »

    This was my first stay at the Kelly Inn since their room renovations. My room was clean, comfortable and updated. I had a lovely view of the river and enjoyed meals at the Green Mill on property. My only dissatisfaction is with the exercise facility. I tried two pieces of equipment before I found one that worked. And even that was in poor shape. There is insufficient ventilation/air when there were three of us in there at the same time. It's time to bring this space up to the quality of the rest of the property. Then I'll give you a 5* rating.

    5
    « Recent Business Trip Stay (Conference within the Kelly Inn »

    I was very impressed by the hotel's accommodations, service, rooms, parking, pleasantries and conference locations. Ease of returning to your room between sessions was amazing and relaxing; reducing stress and allowing one to use the facilities and refresh. Rooms were clean and impressive; hotel staff were extremely efficient and timely with cleaning and service. Special accommodations were provided for two co-workers who required special dietary needs; the food arrived hot and timely (Johnny on the spot). The food was fantastic and plentiful. Enjoyed my stay.

    4
    « None »

    Prices of food service were very high. It was difficult to get to hotel from St Cloud's main street. It was difficult to get to exit street I desired. Front desk clerk should have told us about the parking ramp, since it was for both paying and non-paying. There was a convention center next door that used the same entry ramp.

    4
    « I'm lovin' this place »

    What a great layout! Windows to the pool are really nice for knowing if it's busy or not and to watch loved ones for safety. Lovely decor with lots of chairs right in the halls. Kindly staff and Green Mill Restaurant offers 10% off if you're a guest! The rooms are nice too. My only complaint is the elevators. They need more since the convention center is attached and that means a lot of people.

    5
    « Great Place »

    I stay here often and always have a good experience. The staff is wonderful, rooms are clean, large and comfortable. Food at the green mill is exceptional. Many times I am there for meetings and conferences. The price is competitive with much lesser quality hotels.

    4
    « Great Hotel »

    Stayed here for the Granite Games. Very nice hotel with great customer service. Provided a nonstop shuttle all weekend to the event location. We stayed in a bilevel family suite. The setup was a little odd. Entry was into the top level which contained the 1 and only bathroom, 2 queen beds, a large tv and clothing armoire and the kitchen equipment(microwave, small fridge, coffee maker). This level was very cramped. The lower level was very large with 2 queen beds, a table with 2 chairs, a large dresser with tv, and two arm chairs. This hotel is huge. Beautiful view of the Mississippi, and a great restaurant. If in the area again we would definitely stay here!

 

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·Desde la carretera interestatal 94: tome la salida 171 y diríjase al norte por la autopista 75 durante 6,2 kilómetros (hasta el quinto semáforo). Gire a la derecha en Washington Memorial Drive y siga 1 kilómetro (segundo semáforo). Gire a la derecha en la autopista 23 y siga 1,4 kilómetros a la avenida 4th Avenue South (tercer semáforo). Gire a la izquierda, avance una manzana y gire a la derecha en el cruce de 4 vías. El Best Western Plus® Kelly Inn estará situado un poco más adelante. ·Desde la autopista 10: tome la salida de la autopista 23 oeste y avance 1,4 kilómetros a la avenida 4th Avenue South (tras cruzar el río Mississippi). Gire a la derecha en la avenida 4th Avenue South y enco...

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