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SureStay Plus Hotel by Best Western Sacramento Cal Expo, Sacramento

1900 Canterbury Road, 95815-3719, Sacramento, United States - See on a map
SureStay Plus Hotel by Best Western Sacramento Cal Expo - Welcome to the SureStay Plus Hotel by Best Western Sacramento Cal Expo! The SureStay Plus Hotel by Best Western Sacramento Cal Expo is ideally located in the center of Sacramento. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Now opening its doors as the SureStay Plus Hotel by Best Western Sacrament Cal Expo is ideal for all travelers who are looking for great value and modern experience. It is located within walking distance to shopping and restaurants and is also minutes away from the convention center. The hotel has spacious guest rooms equipped with a microwave and refrigerator and offers free Wi-Fi. Guests can also enjoy free full hot breakfast daily featuring fresh hot eggs, oatmeal, pastries, yogurt, assorted juices and hot coffee.

SureStay Plus

Hotel by Best Western Sacramento Cal Expo

LABEL_ITINERAIRE

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Hotel advantages

  • Restaurant
    Restaurant
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 23 guest reviews
NOTE ISSUED
Excellent
5
Very Good
5
Average
4
Poor
3
Terrible
6
REFER TO NOTICE
Business Business
9
Couples Couples
3
Family Family
7
Friends getaway Friends getaway
1
Solo travel Solo travel
3
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Very pleasant and comfortable beds!!"

5
User 09/04/2019

The sure stay locations we stayed at along the trip were very clean and comfortable locations. the beds were definitely better than the multiple nights at an actual best western location Will definitely look forward to booking at surestay locations for future stays.

"Horrible stay"

1
User 08/04/2019

Dirty room with hair all over the bathroom and toothpaste in the shower. Breakfast was dry no coffee staff really dropped the ball in this hotel used to be one of my favorite places to book with .....

"Great room,"

5
Sherpa53864191428, Sacramento, California 25/03/2019

The property was out of the way, but near the cal expo area but it was a nice get away if you don't want to be found. The room was spacious and check in and out was a breeze. Front desk was accommodating with advice, from special offers to where to eat in the area.

"Needs help!"

2
User 25/03/2019

I am a member of best western and will not be staying here agian!!When first arrived found dirty wet towels in bathroom.our room did not get cleaned while we were out for the day!we had to take out our own trash,make our own beds!The toilet clogged twice and was told the second time by a man at the front desk that we would have to wait until the morning to get a plunger because he did not know where one was and no other staff was on the property!!!!!!!!!!!!!

"a lot to like"

4
kaluginakhan, Genoa, Italy 04/03/2019

Very clean newly updated motel....has everything one needs and is in a convenient location....still has a few touches of the past not BW quality ...the people are great, each desk person was very helpful, I got Theresa's name... she helped a lot on my checkout day, the ladies of the checkin day were really good also....they all deserve a bonus/raise....I would stay here again for sure...the restaurant attached to the hotel is amazing....I came for business to Sacramento wasn't planning to stay overnight, but had to and it was a good experience

Go825349, Manager at SureStay Plus Hotel by Best Western Sacramento Cal Expo, responded to this review
We appreciate the good feedback we are newly open and we are working to strive in making every guest happy and thank you for complimenting the front desk staff and we hope to see you again at the Sure stay Plus Sacramento Location.

"never Again"

1
User 01/03/2019

If you don't mind loud music in cars and people hanging out near your door and the inside security lock falling our of wall then you will be ok. And staff taking personal call while checking you in, then you will be just fine but as for me I will never stay there again.

BestWesternHotels, Corporate at SureStay Plus Hotel by Best Western Sacramento Cal Expo, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Good stay"

4
User 20/02/2019

I was glad it was close to highway and easy to get to airport. The pool was open 24 hours so I was able to relax in the hot tub after a day of driving and sightseeing. It was clean and friendly. The grounds were well kept.

Go825349, General Manager at SureStay Plus Hotel by Best Western Sacramento Cal Expo, responded to this review
Thank you for your feedback we appreciate the time you took to complete the survey, We are glad we were at a convenient location to accommodate your needs. WE have someone that cleans the ground twice a day and we hope to see you again thank you.

"Like staying at a train station"

1
smkplay, Chico, California 15/02/2019

I asked for a quiet room and was given second floor backside. All night train whistles and freeway noise. One good part was the Indian restaurants food next to the hotel was delicious. Hotel room was basic like a motel 6

BestWesternHotels, Corporate at SureStay Plus Hotel by Best Western Sacramento Cal Expo, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Great value for money "

4
davidL574XW, Pasadena, California 08/02/2019

I had a business trip to this part of Sacramento. Was not familiar with this part of town but had some impression before going, that it was not the best part of town. (Several Sacramento Uber drivers told me that later that it was a part of town that one should be careful at night. ). I took a chance knowing that the price was significantly lower than the other, more pricey chains a mile down the highway. My employer is cheap and this was the way to make the business trip work! Arriving at the hotel, I was pleasantly surprised. An older property, it has that spacious acreage feel, evoking a time when real estate was not expensive. In spite of the neighborhood concerns, it seemed safe and fine to me! But then I live in a big city with some problem neighborhood so maybe I'm used to other people's views of “sketchy areas.” I took Uber and didn't walk around at night. The property appears to have been recently and sensibly upgraded. It's well-maintained, clean with nice bathrooms and excellent AC/heater units. Fresh paint, new beds, furniture, large screen TV, fridge and cool modern decor. Very clean. It's quiet - cement floors and walls make for quiet rooms. While I did not eat there, there is a lunch and evening restaurant on the premises. Breakfast in the large breakfast room was decent and so was the coffee. The staff were all friendly and cheerful and it all appears well managed It was a cold February winter so I didn't use the pool facilities but did use the funky gym and loved the new equipment. It's a fairly central location right along one of Sacramento's freeways. If you're passing through or on a business trip and want comfort at a value price, this is your hotel. You'll pay $50 or more to stay at at the upscale chains east of here, so why?!

Go825349, Front Office Manager at SureStay Plus Hotel by Best Western Sacramento Cal Expo, responded to this review
we appreciate your great feedback we are happy that you enjoy our facility amenities, we strive to make this into the most enjoying experience so that all of our guest are happy and enjoy their stay. WE hope to see you again soon

"Older Hotel"

3
Randy R, McLoud, Oklahoma 29/01/2019

My overall stay at the hotel was good. Room could have been cleaner. If i wanted to give a longer review I would have. Sometimes short and sweet gets the point across just as well as a 200 character review. Is this better???

"Good Stay...Dirty Towel"

4
M5633NCkimr, Los Angeles, California 25/01/2019

The check-in process was very positive. Maria was very professional and accommodating. She set the tone for my stay. The other enployees were friendly as well.The room was clean with all of the amenities.The only downfall was a dirty towel left hanging over the shower head and a used soap left in the shower. Otherwise it was a great stay.

">>> AVOID - AVOID - AVOID"

1
User 24/01/2019

Here are the important things to know: 1) Sketchy neighborhood. 2) Entire property is lit up like a prison yard. I am all about safety, but this was really something. 3) Some rooms (like the first one they gave us, even though hardly anyone was staying at the hotel) are isolated from the main hotel courtyard and back up to a neighborhood fence that looks like trouble. I would be very uncomfortable sleeping in this situation, especially given the environment. 4) Had to switch rooms (and would have had to again if we had decided to keep playing with these people instead of just leaving...) 5) As we were walked to office to switch rooms, we were treated to the view of their pool, filled with murky green water, and huge, unstable stacks of rotting cardboard leaning in toward the walkway we were on. 6) The second room they gave us smelled of smoke and had dirt-streaked, hole-filled bedspreads. We decided to check out immediately and find another hotel. The next day, their General Manager refused to take our call and, calling us liars, refused to refund our money (as did hotels.com). But in the end, if it costs me $88 to be able to discover this disaster of a hotel and pass the word along so that others won't make the same mistake I did, it will be worth it. And, if you doubt my word, do some deeper research on Trip Advisor (wish I had!) and you will see that others have registered these exact complaints as well.

BestWesternHotels, Corporate at SureStay Plus Hotel by Best Western Sacramento Cal Expo, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Hotels & Resorts

"Business"

3
micmad300, Detroit 22/01/2019

The room was dirty in some areas. The chair had hair on it and the second bed had dirt on the comforter. A towel was also dirty in the room. Just subpar quality and not what you expect from a Best Western.

"Wonderful"

5
Z4720LHmariap, Sacramento, California 12/01/2019

I stayed for a couple of nights and I had a great experience. The place was quiet and the rooms were so nice. High bed and conconfortable. The breakfast was good and the girl working was friendly and attentive. thank you for a great stay

"Disappointed"

2
User 10/01/2019

The initial look of the room was nice, but there were issues as I settled into the room. The toilet had urine spots on it, and there were brown marks inside the toilet. The brown marks disappeared after I flushed the toilet, so it was obvious that no one had even attempted to clean it. There were multiple spider webs on the ceiling, I imagine this may be because no one had stayed in the room for a while, but I would expect housekeeping to check for those kinds of things if they know a room will soon be occupied.

"Cold showers and crappy breakfast"

1
User 14/11/2018

STAY away unless you like cold showers and HORRIBLE BREAKFAST WITH A SIDE OF DIRTY ROOM.... 3 nights in a row and no HOT WATER... WHAT A JOKE! And to top it off the water ran out.. what is this a 3 world country.....

"Little Disappointed"

3
Kenneth L, Oklahoma City, United States 21/10/2018

The front desk person Maria was excellent. The young man at the front desk in the morning was professional and courteous. I did not expect to be awakened by a train every morning at about 4:20 which the hotel could not do anything about. The room was very comfortable and clean. Which is the only positive part of the stay other than price that I experienced. Breakfast left a little to be desired in addition to not having a decent selection of items 4 out of the 4 mornings i was there, staff had to be told the food needed to be replenished. I was there on a business trip and selected the hotel because of price which was good but had no idea there were no resestaurants in the area other than the one serving Indian cuisine in the hotel and the fact that I would not be able to get any sleep.

"DISAPPOINTING EXPERIENCE: SureStay Best Western hotel in Sacramento"

2
Maria K, Oakland, California 14/10/2018

We were going out of town to spend 3 quiet days relaxing, to celebrate our 25th wedding anniversary. We looked for a hotel in a quiet area with a swimming pool and a spa available. We were willing to pay more to have them available, and chose this hotel because it was advertised as being “in a quiet neighborhood” and having a working pool and spa. When checking in, we asked for a room away from the highway. When we went to our room, we discovered it was a room “right by” the highway, where the noise from the highway and the railroad seemed overwhelming even with all the windows and the door closed, so we quickly asked to change the room to the opposite side of the hotel. We went to the swimming pool that late afternoon and realized that both the pool and the hot spa featured ice-cold water. We forced ourselves in anyway as daily swimming is a required part of health regimen for one of us, but were so frozen that got sick with cold by the next day, and are still sick and on medications a week later. When we asked about the promised “useable” pool and spa at the reception desk, the lady openly laughed at our expectation of heated water and told us that the pool never gets heated anyway and whatever their website says about the working spa is not true (“the website says it wrong”). There were no apologies either. After the cold-water experience in the pool, we wanted to take a hot bath in our room. This is when we discovered how dirty our tub was. It had lots of human hair, of at least two different types, and the borders of the tub were so dirty one could draw pictures on them. This, in addition to hundreds of dead bugs in the tub, by the AC unit and by the sink/mirror area in the room. The hotel featured hot breakfast, but the person serving breakfast was serving just small quantities at a time, and not showing in the room for 20 minutes at a time. For example, last Friday, we came to the mostly-toasts-only room, saw a full room of people gather and not get food, then 20 min later the “server” guy showed up to replace some of the food, announced that they're out of other items and that anyway, this is the last refill. Given that this was after 20 minutes of his absence and the room was full of guests waiting for food, the quantity he served was not enough to satisfy half the people present. This was another disappointment. Our 25th anniversary trip got ruined by this despicable hotel experience, and we're still missing work because we're sick after that swimming experience. We would like to express our dissatisfaction with this hotel, because this is not what we paid for.

"New hotel far from the city."

3
debbie p, Melbourne, Australia 07/10/2018

I stayed at this hotel because the booking I thought I had via Agoda, didn't have me down as a guest. It was one of the few that wasn't exorbitant. The first uber took me to the wrong hotel, make sure you give the full address as there are several Best Westerns in Sacremento. The hotel is not finished so there's no restaurant or bar, but there is a pool. The check in staff member didn't seem to know the area at all or what gluten free bread was, when I asked about breakfast. The room was large with two double beds but the floor wasn't clean. The noise from the blower round the pool and vacuuming was really loud as the windows were thin, it was however, quiet at night. Around 6 there was a lot of noise as I think a lot of the guests actually lived at the hotel and were going to work. There was no kettle, but there is an appliance that makes coffee from a bag. Breakfast was poor; cold scrambled eggs and cold coffee, there was wheat bread, dried up sausages and yogurt, not very appealing.

"Clean and new"

4
sillygoose20, Grants Pass, Oregon 21/09/2018

The room and property has clearly been renovated and there are nice touches everywhere. We arrived to breakfast like 2 minutes to 9 and it had been put away and wiped out by other guests. Employee Desmond was cleaning up but went above and beyond to get us a few things. All the staff were extremely friendly and helpful but he was by far the best. Thanks for a great stay and keep up the good work. And thanks again Desmond!

"dirty room and rude management"

1
Cycene, San Francisco, California 05/09/2018

First of all, I arrived close to 3 AM, which is not when anyone wants an hour's worth of problems. 1) The key didn't work. So, I limped on my sprained foot back to the desk. The gal made me a second key. 2) The second key didn't work. I limped back to the desk. This time she called someone to open the door for me. 3) The floor was filthy, the shower was wet, and the room smelled like shampoo. I decided I was too tired to care. 4) When I went to take a shower, there was no shampoo, just body lotion. I tried to call the front desk to get some. Nobody answered the phone. I tried for about 15 minutes, then decided to go to my car to get mine. 5) Had to go back to the desk to get let in to my room again. This time the guy left my room wide open before I got back to it. The gal on the night shift, told me that they key system was broken, and to make sure I talk to a manager in the morning. They key system couldn't be completely broken, because I saw other people using theirs, Also, she claimed that the phone never rang, but it sure rang when someone else called while I was standing right there. In the morning, I tried to speak to the manager. She was incredibly rude to me, constantly cutting me off and arguing with me. She actually told me that I should have stayed away and not tried to sleep there on my way home, because they weren't used to having customers. Is she serious?

"Nicely done"

5
User 27/08/2018

The newly opened hotel has a lot to offer Lit and good lobby with fast checkin Cozy and fresh rooms Ultra modern facilities in the rooms Bathrooms with great toiletries and fresh fittings Beautiful courtyard My trip was a worth and i was lucky to have my booking here. Truly worth the price

"Best staycation of our trip!!!"

5
notlessdan300mph, Houston, Texas 23/08/2018

We got a room for a night during our California trip but only wanted to stay more. The rooms are spacious,, very comfortable king sized beds and everything you need. Not to forget ample parking space. The staff was helpful and very nice. Breakfast was refreshing with a wide selection of foods. I would highly recommend this place for the price it offers!

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