SureStay Plus Hotel by Best Western Sacramento Cal Expo, Sacramento

Although not that far away from downtown, the SureStay Plus is nestled away in the burbs of Sacramento, in quite a remote location just off the freeway. There's almost nothing surrounding it at all, which makes it quite quiet, but it is relatively close to much going on in the area even if you're not driving. A car however, is a bonus. I came to this SureStay from another of it's properties in Richmond, so it was a good opportunity to compare the relatively new, little known chain. This property has taken over a clearly quite old motel and they've done a very good job at remodelling and bringing it up to date, although a lot of the public areas still need quite a bit of attention. Parking is free, but if you don't drive here, you can take the Blue Line Metro from downtown Sacramento, but that requires a 10-15 minute walk from the metro stop to the hotel door. Sacramento's biggest shopping mall is also an easy bus ride away from the same metro stop. The hotel is on two levels, but there's no elevator, so bear this in mind if you have any mobility issues or a lot of luggage. Rooms are newly decorated and comfortable and beds are new and clean, with clean linens. There is little or no room-room noise at all, but there were quite cold drafts due to slightly ill-fitting doors. There is heating and aircon that works very well. All rooms come with a fridge and microwave and WIFI is free and very reliable. An Iron and ironing board is also provided and there was reasonable space for bags and clothes Bathrooms are clean and modern, with very good hot water pressure. Soap, shampoo, conditioner, hair dryer are all provided. Towels are a bit cheap and worn and could do with a closer inspection at the washing stage. Although there is daily housekeeping, it's not very reliable. More than once, post 6PM, I had to ask for my room to be cleaned and the staff seem to resent such requests, although generally, they are quite friendly. There is a pool and a jacuzzi, but the pool is so disgusting, I can't imagine anyone using it. It looked like it was full of green jello rather than water. It's also a popular spot for visiting geese, so who knows what they're leaving in the water. Based on the pool's lack of hygiene I wouldn't dare dream what's in the jacuzzi. Photo of the pool attached. There is breakfast, but it's very basic and rather unhealthy. A waffle station is very popular and the line for it stretches out of the rather dingy dining room every day. There's also eggs, sausage, cereal, watered juices, tea, coffee, yoghurt and most days there's fresh fruit of either banana, orange or apples. Sometimes more than one option. On site is a very popular Indian restaurant which I didn't try, but my uber driver raved about it and told me I'd missed a great opportunity. Shame. The rates here are very low compared with downtown Sacramento and it's a clean, safe, comfortable option for sure. Well worth the easy trek out to the burbs.

I travel and often frequent this hotel. It's tucked away in its private corner and Its kind of a plus for me. The hotel isn't grand but the rooms look amazing on the inside. Hotel staff are always nice and accommodating when I check in ( even when I arrive earlier than the check in time). The complimentary breakfast could use a little upgrade but for the most part I enjoy staying here.

I WOULD NOT RECOMMEND THIS HOTEL. They have staff at the front desk that are beyond the worst experience I have ever had in my life. Belinda took please in being rude. They did not like that I complained about the room and decided to kick me out without cause and made threats to charge my account beyond what I had already paid for. It was something that I hope no one ever has to go through while on vacation. Ruined my whole trip to see my new granddaughter.

jeanninep148, Manager at surestay plus, responded to this review
I am sorry you had this experience at the hotel . We work hard trying to make all guest happy with there stay we do hope to see you again give us another chance to provide excellent service .

The rooms are beautifully decorated and the area is quiet but still close enough to areas of interest like cal expo, the Arden mall and downtown. Staff is very nice and will go the distance to meet your needs.

jeanninep148, Manager at surestay plus, responded to this review
Thank you for the great feedback we are glad you enjoyed your stay with us we do hope to see you again .

I stay at best western branded hotels all the time for work, so this was my first choice for vacation. However this property is owned by people who don't care about the guest at all. Kids from the owners family were running around the property yelling the first night, and loud music from the restaurant until midnight.

jeanninep148, Manager at surestay plus, responded to this review
We do apologize for the music we will definitely talk to restaurant owners .We do hope you will come back and enjoy the hotel .

everyone was very helpful. Due to an emergency i had to stay 5 days and the staff made sure i had everything i needed. At breakfast the staff was very kind and helpful to my elderly mother. It was very clean and safe. Would return.

jeanninep148, Manager at surestay plus, responded to this review
Thank you for the good feedback we strive to work hard to help all guest we also are glad you enjoyed the breakfast and the staff we do look forward to seeing you again .

Everything was good, breakfast have a lot of option and all the staff on the property was really friendly and helpful. I highly recommend this place, I'm sure I'll be back on this property on my next visit.

jeanninep148, Manager at surestay plus, responded to this review
We thank you for the great feedback are team works hard to make all guest happy .We hope to see you again .

The sure stay locations we stayed at along the trip were very clean and comfortable locations. the beds were definitely better than the multiple nights at an actual best western location Will definitely look forward to booking at surestay locations for future stays.

jeanninep148, Manager at surestay plus, responded to this review
Thank you for staying with us and we do get guest who really like are beds and we do look forward to seeing you again .

Dirty room with hair all over the bathroom and toothpaste in the shower. Breakfast was dry no coffee staff really dropped the ball in this hotel used to be one of my favorite places to book with .....

jeanninep148, Manager at surestay plus, responded to this review
We do apologize about the issues you had with your stay . Me and my team are working hard to have every guest enjoy there stay we do hope you consider staying with us again .

The property was out of the way, but near the cal expo area but it was a nice get away if you don't want to be found. The room was spacious and check in and out was a breeze. Front desk was accommodating with advice, from special offers to where to eat in the area.

jeanninep148, Manager at surestay plus, responded to this review
Thank you for the great feedback we are so glad front desk staff was helpful in helping you with the great offers in town .We do look forward to seeing you again .

I am a member of best western and will not be staying here agian!!When first arrived found dirty wet towels in bathroom.our room did not get cleaned while we were out for the day!we had to take out our own trash,make our own beds!The toilet clogged twice and was told the second time by a man at the front desk that we would have to wait until the morning to get a plunger because he did not know where one was and no other staff was on the property!!!!!!!!!!!!!

Very clean newly updated motel....has everything one needs and is in a convenient location....still has a few touches of the past not BW quality ...the people are great, each desk person was very helpful, I got Theresa's name... she helped a lot on my checkout day, the ladies of the checkin day were really good also....they all deserve a bonus/raise....I would stay here again for sure...the restaurant attached to the hotel is amazing....I came for business to Sacramento wasn't planning to stay overnight, but had to and it was a good experience

Go825349, Manager at SureStay Plus Hotel by Best Western Sacramento Cal Expo, responded to this review
We appreciate the good feedback we are newly open and we are working to strive in making every guest happy and thank you for complimenting the front desk staff and we hope to see you again at the Sure stay Plus Sacramento Location.

If you don't mind loud music in cars and people hanging out near your door and the inside security lock falling our of wall then you will be ok. And staff taking personal call while checking you in, then you will be just fine but as for me I will never stay there again.

BestWesternHotels, Corporate at SureStay Plus Hotel by Best Western Sacramento Cal Expo, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

I was glad it was close to highway and easy to get to airport. The pool was open 24 hours so I was able to relax in the hot tub after a day of driving and sightseeing. It was clean and friendly. The grounds were well kept.

Go825349, General Manager at SureStay Plus Hotel by Best Western Sacramento Cal Expo, responded to this review
Thank you for your feedback we appreciate the time you took to complete the survey, We are glad we were at a convenient location to accommodate your needs. WE have someone that cleans the ground twice a day and we hope to see you again thank you.

I asked for a quiet room and was given second floor backside. All night train whistles and freeway noise. One good part was the Indian restaurants food next to the hotel was delicious. Hotel room was basic like a motel 6

BestWesternHotels, Corporate at SureStay Plus Hotel by Best Western Sacramento Cal Expo, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

I had a business trip to this part of Sacramento. Was not familiar with this part of town but had some impression before going, that it was not the best part of town. (Several Sacramento Uber drivers told me that later that it was a part of town that one should be careful at night. ). I took a chance knowing that the price was significantly lower than the other, more pricey chains a mile down the highway. My employer is cheap and this was the way to make the business trip work! Arriving at the hotel, I was pleasantly surprised. An older property, it has that spacious acreage feel, evoking a time when real estate was not expensive. In spite of the neighborhood concerns, it seemed safe and fine to me! But then I live in a big city with some problem neighborhood so maybe I'm used to other people's views of “sketchy areas.” I took Uber and didn't walk around at night. The property appears to have been recently and sensibly upgraded. It's well-maintained, clean with nice bathrooms and excellent AC/heater units. Fresh paint, new beds, furniture, large screen TV, fridge and cool modern decor. Very clean. It's quiet - cement floors and walls make for quiet rooms. While I did not eat there, there is a lunch and evening restaurant on the premises. Breakfast in the large breakfast room was decent and so was the coffee. The staff were all friendly and cheerful and it all appears well managed It was a cold February winter so I didn't use the pool facilities but did use the funky gym and loved the new equipment. It's a fairly central location right along one of Sacramento's freeways. If you're passing through or on a business trip and want comfort at a value price, this is your hotel. You'll pay $50 or more to stay at at the upscale chains east of here, so why?!

Go825349, Front Office Manager at SureStay Plus Hotel by Best Western Sacramento Cal Expo, responded to this review
we appreciate your great feedback we are happy that you enjoy our facility amenities, we strive to make this into the most enjoying experience so that all of our guest are happy and enjoy their stay. WE hope to see you again soon

My overall stay at the hotel was good. Room could have been cleaner. If i wanted to give a longer review I would have. Sometimes short and sweet gets the point across just as well as a 200 character review. Is this better???

The check-in process was very positive. Maria was very professional and accommodating. She set the tone for my stay. The other enployees were friendly as well.The room was clean with all of the amenities.The only downfall was a dirty towel left hanging over the shower head and a used soap left in the shower. Otherwise it was a great stay.

Here are the important things to know: 1) Sketchy neighborhood. 2) Entire property is lit up like a prison yard. I am all about safety, but this was really something. 3) Some rooms (like the first one they gave us, even though hardly anyone was staying at the hotel) are isolated from the main hotel courtyard and back up to a neighborhood fence that looks like trouble. I would be very uncomfortable sleeping in this situation, especially given the environment. 4) Had to switch rooms (and would have had to again if we had decided to keep playing with these people instead of just leaving...) 5) As we were walked to office to switch rooms, we were treated to the view of their pool, filled with murky green water, and huge, unstable stacks of rotting cardboard leaning in toward the walkway we were on. 6) The second room they gave us smelled of smoke and had dirt-streaked, hole-filled bedspreads. We decided to check out immediately and find another hotel. The next day, their General Manager refused to take our call and, calling us liars, refused to refund our money (as did hotels.com). But in the end, if it costs me $88 to be able to discover this disaster of a hotel and pass the word along so that others won't make the same mistake I did, it will be worth it. And, if you doubt my word, do some deeper research on Trip Advisor (wish I had!) and you will see that others have registered these exact complaints as well.

BestWesternHotels, Corporate at SureStay Plus Hotel by Best Western Sacramento Cal Expo, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Hotels & Resorts

The room was dirty in some areas. The chair had hair on it and the second bed had dirt on the comforter. A towel was also dirty in the room. Just subpar quality and not what you expect from a Best Western.

I stayed for a couple of nights and I had a great experience. The place was quiet and the rooms were so nice. High bed and conconfortable. The breakfast was good and the girl working was friendly and attentive. thank you for a great stay

The initial look of the room was nice, but there were issues as I settled into the room. The toilet had urine spots on it, and there were brown marks inside the toilet. The brown marks disappeared after I flushed the toilet, so it was obvious that no one had even attempted to clean it. There were multiple spider webs on the ceiling, I imagine this may be because no one had stayed in the room for a while, but I would expect housekeeping to check for those kinds of things if they know a room will soon be occupied.

STAY away unless you like cold showers and HORRIBLE BREAKFAST WITH A SIDE OF DIRTY ROOM.... 3 nights in a row and no HOT WATER... WHAT A JOKE! And to top it off the water ran out.. what is this a 3 world country.....

The front desk person Maria was excellent. The young man at the front desk in the morning was professional and courteous. I did not expect to be awakened by a train every morning at about 4:20 which the hotel could not do anything about. The room was very comfortable and clean. Which is the only positive part of the stay other than price that I experienced. Breakfast left a little to be desired in addition to not having a decent selection of items 4 out of the 4 mornings i was there, staff had to be told the food needed to be replenished. I was there on a business trip and selected the hotel because of price which was good but had no idea there were no resestaurants in the area other than the one serving Indian cuisine in the hotel and the fact that I would not be able to get any sleep.

We were going out of town to spend 3 quiet days relaxing, to celebrate our 25th wedding anniversary. We looked for a hotel in a quiet area with a swimming pool and a spa available. We were willing to pay more to have them available, and chose this hotel because it was advertised as being “in a quiet neighborhood” and having a working pool and spa. When checking in, we asked for a room away from the highway. When we went to our room, we discovered it was a room “right by” the highway, where the noise from the highway and the railroad seemed overwhelming even with all the windows and the door closed, so we quickly asked to change the room to the opposite side of the hotel. We went to the swimming pool that late afternoon and realized that both the pool and the hot spa featured ice-cold water. We forced ourselves in anyway as daily swimming is a required part of health regimen for one of us, but were so frozen that got sick with cold by the next day, and are still sick and on medications a week later. When we asked about the promised “useable” pool and spa at the reception desk, the lady openly laughed at our expectation of heated water and told us that the pool never gets heated anyway and whatever their website says about the working spa is not true (“the website says it wrong”). There were no apologies either. After the cold-water experience in the pool, we wanted to take a hot bath in our room. This is when we discovered how dirty our tub was. It had lots of human hair, of at least two different types, and the borders of the tub were so dirty one could draw pictures on them. This, in addition to hundreds of dead bugs in the tub, by the AC unit and by the sink/mirror area in the room. The hotel featured hot breakfast, but the person serving breakfast was serving just small quantities at a time, and not showing in the room for 20 minutes at a time. For example, last Friday, we came to the mostly-toasts-only room, saw a full room of people gather and not get food, then 20 min later the “server” guy showed up to replace some of the food, announced that they're out of other items and that anyway, this is the last refill. Given that this was after 20 minutes of his absence and the room was full of guests waiting for food, the quantity he served was not enough to satisfy half the people present. This was another disappointment. Our 25th anniversary trip got ruined by this despicable hotel experience, and we're still missing work because we're sick after that swimming experience. We would like to express our dissatisfaction with this hotel, because this is not what we paid for.

I stayed at this hotel because the booking I thought I had via Agoda, didn't have me down as a guest. It was one of the few that wasn't exorbitant. The first uber took me to the wrong hotel, make sure you give the full address as there are several Best Westerns in Sacremento. The hotel is not finished so there's no restaurant or bar, but there is a pool. The check in staff member didn't seem to know the area at all or what gluten free bread was, when I asked about breakfast. The room was large with two double beds but the floor wasn't clean. The noise from the blower round the pool and vacuuming was really loud as the windows were thin, it was however, quiet at night. Around 6 there was a lot of noise as I think a lot of the guests actually lived at the hotel and were going to work. There was no kettle, but there is an appliance that makes coffee from a bag. Breakfast was poor; cold scrambled eggs and cold coffee, there was wheat bread, dried up sausages and yogurt, not very appealing.

The room and property has clearly been renovated and there are nice touches everywhere. We arrived to breakfast like 2 minutes to 9 and it had been put away and wiped out by other guests. Employee Desmond was cleaning up but went above and beyond to get us a few things. All the staff were extremely friendly and helpful but he was by far the best. Thanks for a great stay and keep up the good work. And thanks again Desmond!

First of all, I arrived close to 3 AM, which is not when anyone wants an hour's worth of problems. 1) The key didn't work. So, I limped on my sprained foot back to the desk. The gal made me a second key. 2) The second key didn't work. I limped back to the desk. This time she called someone to open the door for me. 3) The floor was filthy, the shower was wet, and the room smelled like shampoo. I decided I was too tired to care. 4) When I went to take a shower, there was no shampoo, just body lotion. I tried to call the front desk to get some. Nobody answered the phone. I tried for about 15 minutes, then decided to go to my car to get mine. 5) Had to go back to the desk to get let in to my room again. This time the guy left my room wide open before I got back to it. The gal on the night shift, told me that they key system was broken, and to make sure I talk to a manager in the morning. They key system couldn't be completely broken, because I saw other people using theirs, Also, she claimed that the phone never rang, but it sure rang when someone else called while I was standing right there. In the morning, I tried to speak to the manager. She was incredibly rude to me, constantly cutting me off and arguing with me. She actually told me that I should have stayed away and not tried to sleep there on my way home, because they weren't used to having customers. Is she serious?

The newly opened hotel has a lot to offer Lit and good lobby with fast checkin Cozy and fresh rooms Ultra modern facilities in the rooms Bathrooms with great toiletries and fresh fittings Beautiful courtyard My trip was a worth and i was lucky to have my booking here. Truly worth the price

We got a room for a night during our California trip but only wanted to stay more. The rooms are spacious,, very comfortable king sized beds and everything you need. Not to forget ample parking space. The staff was helpful and very nice. Breakfast was refreshing with a wide selection of foods. I would highly recommend this place for the price it offers!