SureStay Plus Hotel by Best Western Sacramento Cal Expo, Sacramento

1900 Canterbury Road, 95815-3719, Sacramento, United States - Siehe auf einer Karte
SureStay Plus Hotel by Best Western Sacramento Cal Expo - Aussenansicht Das SureStay Plus Hotel by Best Western Sacramento Cal Expo ist ideal in Sacramento Stadtzentrum zu finden. Erleben Sie ein schöner Aufenthalt in der Nähe von alle Sehenswurdigkeiten. Bestpreisgarantie und exklusive Angebote.

Das neu eröffnete SureStay Plus Hotel by Best Western Sacramento Cal Expo ist ideal für Reisende, die ein gutes Preis-Leistungs-Verhältnis und modernen Komfort suchen. Die Anlage liegt nur einen kurzen Fußweg von Geschäften und Restaurants und wenige Minuten vom Kongresszentrum entfernt. Die geräumigen Gästezimmer des Hotels sind ausgestattet mit Mikrowelle und Kühlschrank, und das Hotel bietet kostenloses drahtloses Internet (Wi-Fi). Gäste können jeden Tag unser kostenloses komplettes warmes Frühstücksbuffet genießen, mit frisch zubereiteten Eiergerichten, Haferbrei, Gebäck, Joghurt, verschiedenen Säften und heißem Kaffee.

SureStay Plus

Hotel by Best Western Sacramento Cal Expo




Vorteile des Hotels

  • Restaurant
  • Freibad
  • Klimaanlage
  • Bar-Lounge
  • Kostenlose Parkplätze
    Kostenlose Parkplätze
  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
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"Nice Surprise"

User 24/01/2020

This place looks like it's pretty old, and in an odd area, but when we walked into lobby, we were really surprised at the neatness and friendliness of the place/staff. When we got to our rooms, we were SO surprised at the extreme cleanliness, looked like it had never been used. Bed was REALLY comfortable, Wi-Fi worked great, bathroom was spotless, nice big screen TV, they even called to see if everything was ok with our room! This place is still under renovation, but they are off to a great start....stay there if in the UC Davis Hosp. area!!

"Beautiful rooms, great service!"

User 15/01/2020

We only stayed one night at the surestay Cal expo. The outside looks like any older hotel but this place is something special. They have vending machines, washers and dryers throughout the halls, a pool, jacuzzi, and 24 hour fitness center. The rooms themselves you can tell have been remodeled and they were done very nice. The furniture, walls and floors are beautiful!! They have microwaves, mini refrigerator, nice low step/tub shower, and automatic lights for the vanity. We had to switch rooms as our first room had a clogged shower and maintenance wasn't available at the time and both rooms were great overall. Kristin/Kristina on the grave shift was amazing in helping us out when we discovered our shower was clogged and was even so kind as to offer and make hot cocoa for my lil one. I usually hate hotel bedding, it's scratchy and cheap but these beds had the softest sheets, perfect pillows, and a cute simple design!! Only complaint about the beds would be they are pretty high. I had to help my kid onto hers and since I'm 5'2 and 7 months pregnant it was a lil much. Overall we had a very pleasant stay mad as someone who has stayed in a lot of hotels I was impressed. Only other complaint would be that even with the heater on our room never got overly warm or hot. When fully clothed it was comfy. Continental breakfast was pretty good too. And they have free coffee (tea and hot cocoa too) available 24/7. The day staff are super nice and helpful although I didn't catch their names.

Tina M, Guest Relations Manager at surestay plus, responded to this review
Hi Jadesins, Thank you so much for your kind words. I'm so pleased that you found us a comfortable and pleasant place to stay and that our amenities were to your liking. Thank you for your compliments to our staff, breakfast, and high standards of cleanliness and hospitality. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon. Thank you.

"Clean and Comfy"

Terrie W, Atlanta, Georgia 07/01/2020

It wasn't what i was expecting because of price and location but once i opened the door it was an Amazing Hotel! It has been recently updated and it is a great place to stay and my grandkids loved the breakfast

Tina M, Guest Relations Manager at surestay plus, responded to this review
Hi Terrie W, Thank you for taking the time to share your review and experience. It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments to our breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again. Thank you very much.

"Comfortable away from home"

tmatkoski, Sacramento, California 14/12/2019

Don't hesitate to stay here. Great value for your money. It's clean and comfortable. It's tucked away in a great location. Right up against a nice neighborhood. Unlike many of the hotels in the area. Great value for a lower price. If you like Karaoke check out The Mother Load bar down the street! It's the best!

Tina M, Guest Relations Manager at surestay plus, responded to this review
Hi tmatkoski, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our location is convenient for you. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.

"Don't be fooled by Best Western affiliation"

Candy G, Coarsegold, California 11/12/2019

We usually stay at Best Westerns and mid-range Marriotts so thought this would be a safe bet since it is affiliated with BW, but it was a real dive. Green pool, hideous blue trim paint everywhere, overloaded trash bins, discarded furniture in parking area, scary guests. Although we were totally creeped out by the place, the motel 6ish room itself was ok and the bed was comfortable so I gave it an extra star. Hooks up to an Indian cuisine restaurant which looked unappealing. Passed on breakfast.

Tina M, Guest Relations Manager at surestay plus, responded to this review
Dear Valued Guest, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We take all reports of lacking service and your feedback for improvement, particularly with your safety and the condition of the hotel during your stay. We greatly appreciate your time in bringing a number of important matters to light and we hope that you will find your expectations to be far surpassed during your next stay with us. Kind regards.

"Cheap hotel close to Cal Expo"

888mayv, San Mateo, California 09/12/2019

We rented this place because it was close to Cal Expo, but we made the wrong choice. The heating system was horrible. It didn't warm up the room so my husband and I were cold all night. We didn't get any sleep. So I asked the service attendant if I could move to another room. He told me that even if he moved me to another room, the heating system would still be the same. I told him I'd still like to check anyways. I checked another room, and the heating system in that room was just as bad. I will not be staying here again. If you want a warm room, you will not find it here.

Tina M, Guest Relations Manager at surestay plus, responded to this review
Dear Valued Guest, Thank you for your review. We apologize that we could not meet your expectations on your recent stay with us. Know that your voice is of tremendous importance to us and we are confronting each of the issues that you mentioned especially with the heating system to ensure that no guest has this experience in the future. I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to restore your faith in our hospitality and service.

"My first Surestay"

896cindyz, Willits 09/12/2019

For the price this was a doable stay. The room was good size, fairly clean, floor was not swept, and a ring around the tub, but we did't use tub anyway as it was a quick overnight stop. The bed was comfortable, but squeaky. The TV controller didn't work either.

Tina M, Guest Relations Manager at surestay plus, responded to this review
Hi 896cindyz, Thank you for pointing out the issues with housekeeping so that we can work to improve upon this aspect of the guest experience at our hotel. I am sorry that your room was not properly and thoroughly cleaned and maintained according to the high standards of our maintenance and housekeeping staff. Actions shall be taken to improve everything on priority and you can have a good stay next time. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Close to downtown, need better service"

User 30/11/2019

We stayed for 3 nights right before Thanksgiving. The lady at the front deck was friendly. What we liked: - Close to downtown - Comfortable bed - Shops near by - Good machines in fitness center - Plenty of parking - Wifi works most of the time - Remodeled rooms What we didn't like: - House keeping didn't change the linens one of the days - Breakfast selection quite small - Some suspicious characters loitering around - Really high bed (not so good for kids) - HVAC fan only turns on when heater is working in heating mode We may consider it again when we visit, but will not be on top of our list. Overall, it was an ok stay

Tina M, Guest Relations Manager at surestay plus, responded to this review
Dear Valued Guest, Thank you for sharing this experience with us. I am happy to see the positive feedback especially to our front desk staff and to read the pros of your experience, yet I regret to hear of your dissatisfaction with our breakfast service and room cleanliness during your most recent stay with us! Your comments and feedback will help us to recognize our strengths and improve upon our weaknesses. Actions shall be taken to improve everything on priority and you can have a good stay next time. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

"Great for an airport hotel"

anngmur, Kansas City, Kansas 06/11/2019

Really modern room, very clean and comfortably set up. Safe and easy parking. Good working sinks and bath. Unfortunate on my visit, was a noisy neighbor. Had to raise my television for about an hour. When noise started again, front desk staff was helpful and offered to call the room. Since noise level decreased, I declined.

Tina M, Guest Relations Manager at surestay plus, responded to this review
Hi anngmur, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. We are happy to have met your expectations with our friendly services and the cleanliness of our guest rooms. It means a lot to receive your feedback regarding the noise and the television, so we are aware of the areas we can improve and adapt to our guest's many different needs. We hope to impress you during another visit with every level of service, thank you for sharing.

"The Good, and the really not so good!"

infineon2004, Lakeport, CA 02/11/2019

The Good: Clean, a decent neighborhood for Sacramento, staff are helpful and attentive. Definitely a good value for the money with a more than acceptable breakfast selection. I spent 4 nights in room 113, recently remodeled and facing the freeway. I expected the noise and came armed with a portable noise canceling machine. The Not So Good: Even though it's a good neighborhood, a very questionable man chased me into my room as I was loading up my car to leave, he came from the area by the freeway. It was 10am and he first approached me from about 100 ft away, so I ducked into my room and locked the door. This man continued to cuss and berate me through the door. I promptly called the front desk, who immediately sent security to handle the situation. Everyone was helpful, prompt and diffused the situation immediately. Management handled the situation appropriately, but as a woman traveling alone I would not stay here again (I travel alone often). If you choose this property, be aware of your surroundings, management can only control so much of your stay.

Tina M, Guest Relations Manager at surestay plus, responded to this review
Dear Valued Guest, Thank you for sharing this experience with us. I am happy to see the high rating and to read the pros of your experience, yet I regret to hear that you weren't impressed with our rooms cleanliness and the surrounding environment. Rest assured that there will be no harm that will come to our guest as we ensure strict security for everyone's safety. Your comments and feedback will help us to recognize our strengths and improve upon our weaknesses. Thank you for and please keep us in mind for your next stay in the area.


AKW52245, Iowa City, Iowa 25/10/2019

The room, which was accessible, was recently remodeled I think and it was fine. One problem was that the shower water did not go down the drain and leaked over almost the whole floor. Found big dead bug in the bathroom and one in the bedroom. The worst problem was the noise. The room was right next to a highway and it was impossible to ignore. The pool was ice cold even on a 90 degre day and there was a heavy film of dirt --not swimmable.

Tina M, Guest Relations Manager at surestay plus, responded to this review
Dear Valued Guest, Thank you for providing us with feedback from your recent stay. It's great to hear that your room was accessible, however, I do regret that you experienced some shortcomings during your stay especially with the shower. We will address this immediately to our housekeeping and maintenance staff to ensure that these events do not reoccur in the future. We do have pesticide treatment every month and we never had a problem in past and also usually our housekeeping staff always check it properly after they complete cleaning the room but I will also make sure with my housekeeping staff about the incidence. Thank you again for your feedback, and we hope to be able to exceed your expectations in the future!

"Would stay here again"

Dave J, Jefferson, Oregon 20/10/2019

Picked it because of location, we have 4 activities in 4 days and this was centrallng located. Older facility that is being renovated at this time. Clean, confortable room, excellent tv and wi fi. Good breakfast, friendly staff

Tina M, Guest Relations Manager at surestay plus, responded to this review
Hi Dave J, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. We are happy to have met your expectations with our great locations, good breakfast, friendly staff and the cleanliness of our guest rooms. Thank you and we hope to impress you again during your next visit.

"Good position and reasonable quality"

NS_Sevenoaks, London, United Kingdom 11/10/2019

On the outskirts of Sacramento giving access to an easy drive into the city for Old Town and State building etc. Clean and fresh rooms with good parking. Included Breakfast was a bit chaotic and messy but we may have just timed it badly. Can recommend the Indian restaurant that is within the hotel, seemed popular. Service and food were excellent and can recommend you try it. Can recommend the motel also particularly as it is sited in a nice area off the main roads.

Tina M, Guest Relations Manager at surestay plus, responded to this review
Dear Valued Guest, Thank you very much for your kind review and recommendation. We are delighted that your family enjoyed your stay and appreciated our place. We are really appreciative of your generous compliments about our convenient location, clean and fresh rooms, excellent food and breakfast and good parking. Thanks for rewarding our efforts in providing the best service to our guests. Looking forward to welcoming you soon.

"Fabulous room and excellent customer service!"

Dbrawilson, Roseville, California 10/09/2019

The whole hotel looks so new and clean. Check in with Nikki was such a delight, so fast and easy. She made me feel right at home. Everyone from the housekeeping staff was so sweet and nice. The maintenance man, I think his name was Hector was available to help with a smile! Definitely will be coming back to this hotel.

"Good place, good restaurant."

Voyage53999571678, Bishop, California 07/09/2019

Nice place at a decent price. Ate dinner at the restaurant last time I stayed here and it was good! Breakfast can be pretty busy but with a little patience you can get what you need. Excellent coffee at Shift Coffee a half mile away.

"Definitely a Keeper"

onyx5647, Sacramento, California 06/09/2019

Warm lobby staff. Speedy check-in. Clean & fresh guest rooms. This hotel has a clear pool perfect for cooking off from the heat. Along with a spa to relax tired muscles. The breakfast here is much better than most other hotels in the same price range. Waffles, juice, yogurt, fresh cooked sausage or bacon & scrambled eggs.

"Rude staff member"

Bushjay, Antelope, California 31/08/2019

Nikki was rude and lied on my family. I spent a couple of thousand dollars here over a few weeks while waiting on home repairs to be mistrested and discriminated against. I'm in the middle of discussing with corporate and the CEO and will pursue action until resolution making sure she never mis treats another customers or abuses her rights as a front desk clerk. She is NOT qualified to work in customer service her attitude and service quality was very poor. Glad to be back in our 4 bedroom house however I will never spend my money here again do to her nor would i recommend. It's truly sad that one person can ruin it for everybody and she's that person. If you dont like your Job Nikki find a new one or fix your behavior you cant treat people any way you choose it wont go un noticed if your going to work in an diverse environment maintain a high quality level of severice including the way you engage with customers we are spending our money not you show some respect and hospitality with a smile:) Hotel was okay but she ruined the experience I also spoke with others who have had issues with her as well. Nikki needs to be re trained on what it means to provide excellent service those rooms are not cheap I could of spent my money else where without the attitude and snobby gestures.

jeanninep148, Guest Relations Manager at surestay plus, responded to this review
We do apologize for the experience you had we will look into this as well .We do hope you come back to stay with us and we will make sure your experience will be different thank you .

"Very nice! I hope I get to stay there again soon!"

User 29/08/2019

Very nice! I hope I get to stay there again soon! This place was very clean, and well maintained. The amenities are modern and comfortable, I like the window shade, They block the sun very well. The LED lighting was very nice.

jeanninep148, Guest Relations Manager at surestay plus, responded to this review
Thank you for t the great feedback we do hope to see you again .

"Too Loud"

Cmkelley6, Sanger, California 26/08/2019

Room renovation was nice, but room was too loud. We could hear everything next door including their TV and music and we could hear outside conversations inside the room. We lost a lot of sleep because of so much noise during the night. Registration and breakfast are inside the same building as an Indian restraunt and the smell of Indian food was very strong.

jeanninep148, Guest Relations Manager at surestay plus, responded to this review
we do apologize for the noise we are looking into a way to resolve the issue for noise we do hope to see you again .

"Guiness in area"

User 26/08/2019

1 night for training class in area. The hotel shares parking with a temple. The restaurant is foreign and smelled of strong curry from lobby. The hotel guest check in wasn't very welcoming. I received a room on the back side by the temple. There was a questionable man there. I felt a bit unsafe.

"Great place"

Nicholas Mr C, Yerington 19/08/2019

Great place to stay. Price was right. Location was great for going and coming. Location was great for restaurants in the area Plan to stay here again when we visit this area. Close to everything we wanted to do and see.

"Nice place, one problem"

Kari G, Everett, Washington 13/08/2019

The beds were so comfortable, and the amenities were plenty. My only problem was that we had to kill a couple of bugs. which I told the front staff about and they were apologetic and gave a resolution right away.

"Don't judge a book by it's cover!"

Amber_Campos02, Caldwell, Idaho 26/07/2019

The Surestay was amazing! Great staff, food and location. My kids loved the breakfast and the rooms were very clean and up to date. The pool was clean and refreshing, very enjoyable after a long hot day. The beds very comfortable, great pillows!

"Nice place to stay"

User 15/07/2019

The rooms were very nice and clean. Not many places to put your clothes so if you are here for a few days you might need to figure something out. This hotel is connected to an Indian restaurant so if the smell of curry turns your stomach this is not the place to stay. Breakfast was free and tasty, Eggs, sausage, toast, cereal, juices, coffee etc! Swimming pool was large and hot tub looked nice.

"Nice hotel in Sacramento"

User 15/07/2019

Front Desk Staff are very nice and friendly. The property is well kept. The room and bathroom is very clean and new. One area for improvement is the Breakfast. Lacking in selection and quality. Have had better continental breakfasts at other Best Westerns.

"Rate our Stay"

samuelrF4508MN, Fresno 14/07/2019

Very friendly, clean (especially the room with all tile or laminate floor)(no damp spots to step in in the middle of the nite) Made our stay feel like home as NO slippers or shoes needed Breakfast a 10

"Good area"

User 25/06/2019

The hotel was newly renovated. Good room and bed. Could have been cleaner. Area was safe, clean and no homeless people which is good for California. Breakfast was average. Overall I would stay there again.

"In a quiet neighborhood, but wifi did not work in room."

Annie B, San Rafael, California 18/06/2019

The rooms are newly redone very tastefully, with a comfortable bed and nice amenities like a fridge, microwave, and blow dryer, none of which I used. There's also an outdoor pool but I did not use it, either. I did use the iron and board, which worked well. The breakfast was decent for a motel, with waffle irons, eggs, sausage, yogurt, cereal, toast, fruit, and decent coffee. I found the staff to be very nice. Wish I'd had time to sample food in the Pakistani restaurant, because it smelled great. My room was very quiet, right next to a beautiful Buddhist temple next door. My only complaint is that the wifi only worked for me in the lobby, not in the room.

"Nicely Decorated, but unclean rooms"

User 26/05/2019

Arrived at 12:30am after a long drive to a few people lingering around the property and a few vehicles just parked in the middle of the roads chatting to each other. Took a few minutes to check-in as there was someone else ahead of us. Finally get to room, at first glance it was pleasant. Nicely decorated and updated. But upon a second look we noticed dust, hairs, and stained sheets. Beds were comfortable and appeared mostly clean except for one of the beds had stained sheets-looked like blood. Hairs in sink and on the counter and around the tub. Overall it was an acceptable sleep, but I would not recommend.

"This hotel is a nightmarish hellscape"

nikkilynnkatt, Los Angeles, California 25/05/2019

Every single person I encountered at the hotel went out of their way to make my stay MISERABLE. Not a single person was nice to me. They forbade me from booking an additional night because they expected me to pay for a 2nd night by 2 pm, an expectation I was unaware of, and so I was 21 minutes late in trying to give them my money according to their expectations, and they held their ground that they would not allow me to stay based on 21 minutes. I'm disabled, I walk with a cane, I'm noticeably frail, and I have a traumatic brain injury, yet the woman who appeared to be the manager of the hotel felt that it was necessary to bring hotel security with her to the room to allow me to collect my belongings. It's clear that I can't harm anyone just by looking at me. Bringing hotel security was entirely unnecessary and entirely insulting. The staff was so hostile with me as I tried my best to meet their expectations. I am disabled with a mobility impairment and unable to move as quickly as most others, but I was moving as quickly as I possibly could given that I was terrified by this woman and this security guard. They were yelling at me from outside the room that I was "taking [my] sweet time," and that I was "TRESPASSING" as I packed my belongings because "the room [was] no longer [my] room." THEY had escorted me to the room to collect my belongings, so how could I possibly be trespassing?! I told them I was moving as fast as I possibly could. Then they threatened to come into the room and throw all of my belongings onto the sidewalk and repeated that I was "trespassing." At this point I got really scared and called the police to protect me from the potential of the woman and the security guard throwing all of my belongings onto a sidewalk. Once the police arrived, they explained to the woman and the security guard that they had no grounds to claim that I was trespassing because they escorted me to the room to collect my belongings and that they observed that was exactly what I was doing and that I was moving as fast as I could. The police told me that they told the hotel staff that they needed to back off. One officer stayed outside to keep the hotel staff away from me and the other officer was in the room to protect me. I was sobbing. The officer told me that the hotel was the unreasonable party, not me, but they have the right to refuse service whether the basis is reasonable or unreasonable, then advised that I could sue for disability discrimination.

"Recent remodel off the beaten path"

Jarko2015, Amsterdam, The Netherlands 19/05/2019

Although not that far away from downtown, the SureStay Plus is nestled away in the burbs of Sacramento, in quite a remote location just off the freeway. There's almost nothing surrounding it at all, which makes it quite quiet, but it is relatively close to much going on in the area even if you're not driving. A car however, is a bonus. I came to this SureStay from another of it's properties in Richmond, so it was a good opportunity to compare the relatively new, little known chain. This property has taken over a clearly quite old motel and they've done a very good job at remodelling and bringing it up to date, although a lot of the public areas still need quite a bit of attention. Parking is free, but if you don't drive here, you can take the Blue Line Metro from downtown Sacramento, but that requires a 10-15 minute walk from the metro stop to the hotel door. Sacramento's biggest shopping mall is also an easy bus ride away from the same metro stop. The hotel is on two levels, but there's no elevator, so bear this in mind if you have any mobility issues or a lot of luggage. Rooms are newly decorated and comfortable and beds are new and clean, with clean linens. There is little or no room-room noise at all, but there were quite cold drafts due to slightly ill-fitting doors. There is heating and aircon that works very well. All rooms come with a fridge and microwave and WIFI is free and very reliable. An Iron and ironing board is also provided and there was reasonable space for bags and clothes Bathrooms are clean and modern, with very good hot water pressure. Soap, shampoo, conditioner, hair dryer are all provided. Towels are a bit cheap and worn and could do with a closer inspection at the washing stage. Although there is daily housekeeping, it's not very reliable. More than once, post 6PM, I had to ask for my room to be cleaned and the staff seem to resent such requests, although generally, they are quite friendly. There is a pool and a jacuzzi, but the pool is so disgusting, I can't imagine anyone using it. It looked like it was full of green jello rather than water. It's also a popular spot for visiting geese, so who knows what they're leaving in the water. Based on the pool's lack of hygiene I wouldn't dare dream what's in the jacuzzi. Photo of the pool attached. There is breakfast, but it's very basic and rather unhealthy. A waffle station is very popular and the line for it stretches out of the rather dingy dining room every day. There's also eggs, sausage, cereal, watered juices, tea, coffee, yoghurt and most days there's fresh fruit of either banana, orange or apples. Sometimes more than one option. On site is a very popular Indian restaurant which I didn't try, but my uber driver raved about it and told me I'd missed a great opportunity. Shame. The rates here are very low compared with downtown Sacramento and it's a clean, safe, comfortable option for sure. Well worth the easy trek out to the burbs.

"great stay"

wordsanctity, Los Angeles, California 15/05/2019

I travel and often frequent this hotel. It's tucked away in its private corner and Its kind of a plus for me. The hotel isn't grand but the rooms look amazing on the inside. Hotel staff are always nice and accommodating when I check in ( even when I arrive earlier than the check in time). The complimentary breakfast could use a little upgrade but for the most part I enjoy staying here.

"Worst service!"

Jet40569365720, Los Angeles, California 09/05/2019

I WOULD NOT RECOMMEND THIS HOTEL. They have staff at the front desk that are beyond the worst experience I have ever had in my life. Belinda took please in being rude. They did not like that I complained about the room and decided to kick me out without cause and made threats to charge my account beyond what I had already paid for. It was something that I hope no one ever has to go through while on vacation. Ruined my whole trip to see my new granddaughter.

jeanninep148, Manager at surestay plus, responded to this review
I am sorry you had this experience at the hotel . We work hard trying to make all guest happy with there stay we do hope to see you again give us another chance to provide excellent service .

"Cal expo area"

thgrlnxtdor2u, Las Vegas, Nevada 07/05/2019

The rooms are beautifully decorated and the area is quiet but still close enough to areas of interest like cal expo, the Arden mall and downtown. Staff is very nice and will go the distance to meet your needs.

jeanninep148, Manager at surestay plus, responded to this review
Thank you for the great feedback we are glad you enjoyed your stay with us we do hope to see you again .

"Worst experience ever!"

User 30/04/2019

I stay at best western branded hotels all the time for work, so this was my first choice for vacation. However this property is owned by people who don't care about the guest at all. Kids from the owners family were running around the property yelling the first night, and loud music from the restaurant until midnight.

jeanninep148, Manager at surestay plus, responded to this review
We do apologize for the music we will definitely talk to restaurant owners .We do hope you will come back and enjoy the hotel .

"home away from home"

Roving41271362679, Sacramento, California 18/04/2019

everyone was very helpful. Due to an emergency i had to stay 5 days and the staff made sure i had everything i needed. At breakfast the staff was very kind and helpful to my elderly mother. It was very clean and safe. Would return.

jeanninep148, Manager at surestay plus, responded to this review
Thank you for the good feedback we strive to work hard to help all guest we also are glad you enjoyed the breakfast and the staff we do look forward to seeing you again .

"Great room, Comfortable Bed, And Friendly staff"

User 16/04/2019

Everything was good, breakfast have a lot of option and all the staff on the property was really friendly and helpful. I highly recommend this place, I'm sure I'll be back on this property on my next visit.

jeanninep148, Manager at surestay plus, responded to this review
We thank you for the great feedback are team works hard to make all guest happy .We hope to see you again .

"Very pleasant and comfortable beds!!"

User 09/04/2019

The sure stay locations we stayed at along the trip were very clean and comfortable locations. the beds were definitely better than the multiple nights at an actual best western location Will definitely look forward to booking at surestay locations for future stays.

jeanninep148, Manager at surestay plus, responded to this review
Thank you for staying with us and we do get guest who really like are beds and we do look forward to seeing you again .

"Horrible stay"

User 08/04/2019

Dirty room with hair all over the bathroom and toothpaste in the shower. Breakfast was dry no coffee staff really dropped the ball in this hotel used to be one of my favorite places to book with .....

jeanninep148, Manager at surestay plus, responded to this review
We do apologize about the issues you had with your stay . Me and my team are working hard to have every guest enjoy there stay we do hope you consider staying with us again .

"Great room,"

Sherpa53864191428, Sacramento, California 25/03/2019

The property was out of the way, but near the cal expo area but it was a nice get away if you don't want to be found. The room was spacious and check in and out was a breeze. Front desk was accommodating with advice, from special offers to where to eat in the area.

jeanninep148, Manager at surestay plus, responded to this review
Thank you for the great feedback we are so glad front desk staff was helpful in helping you with the great offers in town .We do look forward to seeing you again .

"Needs help!"

User 25/03/2019

I am a member of best western and will not be staying here agian!!When first arrived found dirty wet towels in bathroom.our room did not get cleaned while we were out for the day!we had to take out our own trash,make our own beds!The toilet clogged twice and was told the second time by a man at the front desk that we would have to wait until the morning to get a plunger because he did not know where one was and no other staff was on the property!!!!!!!!!!!!!

"a lot to like"

kaluginakhan, Genoa, Italy 04/03/2019

Very clean newly updated motel....has everything one needs and is in a convenient location....still has a few touches of the past not BW quality ...the people are great, each desk person was very helpful, I got Theresa's name... she helped a lot on my checkout day, the ladies of the checkin day were really good also....they all deserve a bonus/raise....I would stay here again for sure...the restaurant attached to the hotel is amazing....I came for business to Sacramento wasn't planning to stay overnight, but had to and it was a good experience

Go825349, Manager at SureStay Plus Hotel by Best Western Sacramento Cal Expo, responded to this review
We appreciate the good feedback we are newly open and we are working to strive in making every guest happy and thank you for complimenting the front desk staff and we hope to see you again at the Sure stay Plus Sacramento Location.

"never Again"

User 01/03/2019

If you don't mind loud music in cars and people hanging out near your door and the inside security lock falling our of wall then you will be ok. And staff taking personal call while checking you in, then you will be just fine but as for me I will never stay there again.

BestWesternHotels, Corporate at SureStay Plus Hotel by Best Western Sacramento Cal Expo, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Good stay"

User 20/02/2019

I was glad it was close to highway and easy to get to airport. The pool was open 24 hours so I was able to relax in the hot tub after a day of driving and sightseeing. It was clean and friendly. The grounds were well kept.

Go825349, General Manager at SureStay Plus Hotel by Best Western Sacramento Cal Expo, responded to this review
Thank you for your feedback we appreciate the time you took to complete the survey, We are glad we were at a convenient location to accommodate your needs. WE have someone that cleans the ground twice a day and we hope to see you again thank you.

"Like staying at a train station"

smkplay, Chico, California 15/02/2019

I asked for a quiet room and was given second floor backside. All night train whistles and freeway noise. One good part was the Indian restaurants food next to the hotel was delicious. Hotel room was basic like a motel 6

BestWesternHotels, Corporate at SureStay Plus Hotel by Best Western Sacramento Cal Expo, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Great value for money "

davidL574XW, Pasadena, California 08/02/2019

I had a business trip to this part of Sacramento. Was not familiar with this part of town but had some impression before going, that it was not the best part of town. (Several Sacramento Uber drivers told me that later that it was a part of town that one should be careful at night. ). I took a chance knowing that the price was significantly lower than the other, more pricey chains a mile down the highway. My employer is cheap and this was the way to make the business trip work! Arriving at the hotel, I was pleasantly surprised. An older property, it has that spacious acreage feel, evoking a time when real estate was not expensive. In spite of the neighborhood concerns, it seemed safe and fine to me! But then I live in a big city with some problem neighborhood so maybe I'm used to other people's views of “sketchy areas.” I took Uber and didn't walk around at night. The property appears to have been recently and sensibly upgraded. It's well-maintained, clean with nice bathrooms and excellent AC/heater units. Fresh paint, new beds, furniture, large screen TV, fridge and cool modern decor. Very clean. It's quiet - cement floors and walls make for quiet rooms. While I did not eat there, there is a lunch and evening restaurant on the premises. Breakfast in the large breakfast room was decent and so was the coffee. The staff were all friendly and cheerful and it all appears well managed It was a cold February winter so I didn't use the pool facilities but did use the funky gym and loved the new equipment. It's a fairly central location right along one of Sacramento's freeways. If you're passing through or on a business trip and want comfort at a value price, this is your hotel. You'll pay $50 or more to stay at at the upscale chains east of here, so why?!

Go825349, Front Office Manager at SureStay Plus Hotel by Best Western Sacramento Cal Expo, responded to this review
we appreciate your great feedback we are happy that you enjoy our facility amenities, we strive to make this into the most enjoying experience so that all of our guest are happy and enjoy their stay. WE hope to see you again soon

"Older Hotel"

Randy R, McLoud, Oklahoma 29/01/2019

My overall stay at the hotel was good. Room could have been cleaner. If i wanted to give a longer review I would have. Sometimes short and sweet gets the point across just as well as a 200 character review. Is this better???

"Good Stay...Dirty Towel"

M5633NCkimr, Los Angeles, California 25/01/2019

The check-in process was very positive. Maria was very professional and accommodating. She set the tone for my stay. The other enployees were friendly as well.The room was clean with all of the amenities.The only downfall was a dirty towel left hanging over the shower head and a used soap left in the shower. Otherwise it was a great stay.


User 24/01/2019

Here are the important things to know: 1) Sketchy neighborhood. 2) Entire property is lit up like a prison yard. I am all about safety, but this was really something. 3) Some rooms (like the first one they gave us, even though hardly anyone was staying at the hotel) are isolated from the main hotel courtyard and back up to a neighborhood fence that looks like trouble. I would be very uncomfortable sleeping in this situation, especially given the environment. 4) Had to switch rooms (and would have had to again if we had decided to keep playing with these people instead of just leaving...) 5) As we were walked to office to switch rooms, we were treated to the view of their pool, filled with murky green water, and huge, unstable stacks of rotting cardboard leaning in toward the walkway we were on. 6) The second room they gave us smelled of smoke and had dirt-streaked, hole-filled bedspreads. We decided to check out immediately and find another hotel. The next day, their General Manager refused to take our call and, calling us liars, refused to refund our money (as did hotels.com). But in the end, if it costs me $88 to be able to discover this disaster of a hotel and pass the word along so that others won't make the same mistake I did, it will be worth it. And, if you doubt my word, do some deeper research on Trip Advisor (wish I had!) and you will see that others have registered these exact complaints as well.

BestWesternHotels, Corporate at SureStay Plus Hotel by Best Western Sacramento Cal Expo, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Hotels & Resorts


micmad300, Detroit 22/01/2019

The room was dirty in some areas. The chair had hair on it and the second bed had dirt on the comforter. A towel was also dirty in the room. Just subpar quality and not what you expect from a Best Western.


Z4720LHmariap, Sacramento, California 12/01/2019

I stayed for a couple of nights and I had a great experience. The place was quiet and the rooms were so nice. High bed and conconfortable. The breakfast was good and the girl working was friendly and attentive. thank you for a great stay


User 10/01/2019

The initial look of the room was nice, but there were issues as I settled into the room. The toilet had urine spots on it, and there were brown marks inside the toilet. The brown marks disappeared after I flushed the toilet, so it was obvious that no one had even attempted to clean it. There were multiple spider webs on the ceiling, I imagine this may be because no one had stayed in the room for a while, but I would expect housekeeping to check for those kinds of things if they know a room will soon be occupied.

"Cold showers and crappy breakfast"

User 14/11/2018

STAY away unless you like cold showers and HORRIBLE BREAKFAST WITH A SIDE OF DIRTY ROOM.... 3 nights in a row and no HOT WATER... WHAT A JOKE! And to top it off the water ran out.. what is this a 3 world country.....

"Little Disappointed"

Kenneth L, Oklahoma City, United States 21/10/2018

The front desk person Maria was excellent. The young man at the front desk in the morning was professional and courteous. I did not expect to be awakened by a train every morning at about 4:20 which the hotel could not do anything about. The room was very comfortable and clean. Which is the only positive part of the stay other than price that I experienced. Breakfast left a little to be desired in addition to not having a decent selection of items 4 out of the 4 mornings i was there, staff had to be told the food needed to be replenished. I was there on a business trip and selected the hotel because of price which was good but had no idea there were no resestaurants in the area other than the one serving Indian cuisine in the hotel and the fact that I would not be able to get any sleep.

"DISAPPOINTING EXPERIENCE: SureStay Best Western hotel in Sacramento"

Maria K, Oakland, California 14/10/2018

We were going out of town to spend 3 quiet days relaxing, to celebrate our 25th wedding anniversary. We looked for a hotel in a quiet area with a swimming pool and a spa available. We were willing to pay more to have them available, and chose this hotel because it was advertised as being “in a quiet neighborhood” and having a working pool and spa. When checking in, we asked for a room away from the highway. When we went to our room, we discovered it was a room “right by” the highway, where the noise from the highway and the railroad seemed overwhelming even with all the windows and the door closed, so we quickly asked to change the room to the opposite side of the hotel. We went to the swimming pool that late afternoon and realized that both the pool and the hot spa featured ice-cold water. We forced ourselves in anyway as daily swimming is a required part of health regimen for one of us, but were so frozen that got sick with cold by the next day, and are still sick and on medications a week later. When we asked about the promised “useable” pool and spa at the reception desk, the lady openly laughed at our expectation of heated water and told us that the pool never gets heated anyway and whatever their website says about the working spa is not true (“the website says it wrong”). There were no apologies either. After the cold-water experience in the pool, we wanted to take a hot bath in our room. This is when we discovered how dirty our tub was. It had lots of human hair, of at least two different types, and the borders of the tub were so dirty one could draw pictures on them. This, in addition to hundreds of dead bugs in the tub, by the AC unit and by the sink/mirror area in the room. The hotel featured hot breakfast, but the person serving breakfast was serving just small quantities at a time, and not showing in the room for 20 minutes at a time. For example, last Friday, we came to the mostly-toasts-only room, saw a full room of people gather and not get food, then 20 min later the “server” guy showed up to replace some of the food, announced that they're out of other items and that anyway, this is the last refill. Given that this was after 20 minutes of his absence and the room was full of guests waiting for food, the quantity he served was not enough to satisfy half the people present. This was another disappointment. Our 25th anniversary trip got ruined by this despicable hotel experience, and we're still missing work because we're sick after that swimming experience. We would like to express our dissatisfaction with this hotel, because this is not what we paid for.

"New hotel far from the city."

debbie p, Melbourne, Australia 07/10/2018

I stayed at this hotel because the booking I thought I had via Agoda, didn't have me down as a guest. It was one of the few that wasn't exorbitant. The first uber took me to the wrong hotel, make sure you give the full address as there are several Best Westerns in Sacremento. The hotel is not finished so there's no restaurant or bar, but there is a pool. The check in staff member didn't seem to know the area at all or what gluten free bread was, when I asked about breakfast. The room was large with two double beds but the floor wasn't clean. The noise from the blower round the pool and vacuuming was really loud as the windows were thin, it was however, quiet at night. Around 6 there was a lot of noise as I think a lot of the guests actually lived at the hotel and were going to work. There was no kettle, but there is an appliance that makes coffee from a bag. Breakfast was poor; cold scrambled eggs and cold coffee, there was wheat bread, dried up sausages and yogurt, not very appealing.

"Clean and new"

sillygoose20, Grants Pass, Oregon 21/09/2018

The room and property has clearly been renovated and there are nice touches everywhere. We arrived to breakfast like 2 minutes to 9 and it had been put away and wiped out by other guests. Employee Desmond was cleaning up but went above and beyond to get us a few things. All the staff were extremely friendly and helpful but he was by far the best. Thanks for a great stay and keep up the good work. And thanks again Desmond!

"dirty room and rude management"

Cycene, San Francisco, California 05/09/2018

First of all, I arrived close to 3 AM, which is not when anyone wants an hour's worth of problems. 1) The key didn't work. So, I limped on my sprained foot back to the desk. The gal made me a second key. 2) The second key didn't work. I limped back to the desk. This time she called someone to open the door for me. 3) The floor was filthy, the shower was wet, and the room smelled like shampoo. I decided I was too tired to care. 4) When I went to take a shower, there was no shampoo, just body lotion. I tried to call the front desk to get some. Nobody answered the phone. I tried for about 15 minutes, then decided to go to my car to get mine. 5) Had to go back to the desk to get let in to my room again. This time the guy left my room wide open before I got back to it. The gal on the night shift, told me that they key system was broken, and to make sure I talk to a manager in the morning. They key system couldn't be completely broken, because I saw other people using theirs, Also, she claimed that the phone never rang, but it sure rang when someone else called while I was standing right there. In the morning, I tried to speak to the manager. She was incredibly rude to me, constantly cutting me off and arguing with me. She actually told me that I should have stayed away and not tried to sleep there on my way home, because they weren't used to having customers. Is she serious?

"Nicely done"

User 27/08/2018

The newly opened hotel has a lot to offer Lit and good lobby with fast checkin Cozy and fresh rooms Ultra modern facilities in the rooms Bathrooms with great toiletries and fresh fittings Beautiful courtyard My trip was a worth and i was lucky to have my booking here. Truly worth the price

"Best staycation of our trip!!!"

notlessdan300mph, Houston, Texas 23/08/2018

We got a room for a night during our California trip but only wanted to stay more. The rooms are spacious,, very comfortable king sized beds and everything you need. Not to forget ample parking space. The staff was helpful and very nice. Breakfast was refreshing with a wide selection of foods. I would highly recommend this place for the price it offers!

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