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Best Western Hotel at O'Hare, Rosemont

3.5/5  - basé sur 530 notations.
10300 W Higgins Road, 60018-3818, Rosemont, United States - See map

Discover Chicago and the surrounding areas from our newly remodeled hotel, located near O'Hare International Airport, The Fashion Mart, Allstate Arena and the Stephens Convention Center! With easy access to three major highways and just a short train ride to downtown Chicago, the Best Western at O'Hare makes it easy to explore all that the area has to offer. For added convenience, we offer 24-hour free shuttle service to O'Hare International Airport, less than three miles away. Our hotel also boasts overnight parking for a fee and a Sleep and Fly promotion. We are within walking distance of the Allstate Arena, home to year-round concerts and other special events, and less than three miles from the Stephens Convention Center. Be sure to inquire about our convenient shuttle service to these venues at our guest service desk. Enjoy the excitement of nearby Rivers Casino or explore the shopping, dining, and entertainment options at the Park at Rosemont. Catch a train to Chicago and discover famous attractions like Wrigley Field home of the World Series Champions Chicago Cubs, Lincoln Park and the Brookfield Zoo. Business guests will be right next to Velsicol Chemical®, Globe Ground, Philips International and Proctor & Gamble. Our newly remodeled Best Western at O'Hare offers spaciously appointed guest rooms has flat screen televisions with HBO® and over 50 channels, wireless high-speed internet access. Our guests start there day with a complimentary full hot breakfast located on the first floor, make your own fresh waffles eggs bacon also lots of healthy start selections to choose from. Additional amenities include a fitness center, business center and meeting facilities, making our hotel the perfect meeting venue in Rosemont. For superior customer service and our 24-hour shuttle service located conveniently near Chicago O'Hare International Airport, make a reservation at the Best Western at O'Hare today! Enjoy your stay.

Best Western

Hotel at O'Hare

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 522 guest reviews
NOTE ISSUED
Excellent
144
Very Good
149
Average
102
Poor
66
Terrible
61
REFER TO NOTICE
Business Business
177
Couples Couples
133
Family Family
112
Friends getaway Friends getaway
39
Solo travel Solo travel
56
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Just ok with a good location"

3
15/09/2018

I picked Best Western cause I have never been disappointed until this property. The 1st impression at the entry is disappointing to say the least even the front desk. The shuttle took over an hour and 4 phone calls to say he was on his way which just wasn't true. The front desk clerk, Danny was friendly and helpful. He apologized for the shuttle taking so long. We had just come back from Europe and no glitches until this which really put a kink on our return. The hallway carpet smelled even of urine. The rooms though were updated and comfortable except for the tub and toilet. The beds and ac were great! The breakfast was good also.

"Can't get room cleaned"

3
10/09/2018

I'm currently staying in the hotel in Room 357 and I have mainly only one problem. Getting my room cleaned. Two days ago I had to ask at Reception to get it done. Yesterday I was out from 1:30-8:30 and my room wasn't touched. Again this morning I was out from 8:30-11:30 and still no room cleaning done. When I spoke with Reception twice this morning they told me that sometimes they "forget". Well no one forgot to charge me for a six-night stay. I even explained to Reception that I am unwell and cannot spend long times out in order to allow Housekeeping time to clean. I have seen them just outside my door yet they don't clean. I even asked Reception for simply a three-day supply of towels and soap so I wont have to impose on them any further. I'm still waiting. I might expect this from a low budget, no name hotel, but Best Western is known worldwide. And one other thing. It is very rude and impolite to wash down the seating area outside the hotel entrance when guests are sitting only a couple of feet away. Either provide more seating or wait until no one is there.

"Great Little Hotel"

4
09/09/2018

First, I would like to say, this hotel probably has the best breakfast of any hotel I have been to! They had fresh made cheese or veggie omelettes, potatoes, yogurt station, and nice assortment of bread and bagels, plus more! You could even put strawberry topping on your waffle or pancake. And the workers in the dining area were also very friendly too! Room was nice and comfortable with no issues. Workout room was well equipped, wish I would have had the time to use it. There is a free shuttle that runs from the hotel to the airport and vice versa, so getting to the train to get downtown was pretty easy. Shoeless Joe's Ale House is next door and Target is only about half a mile walk from the hotel. Would definitely stay here again!

"Not for business travelers"

2
31/08/2018

Check in was slow and front desk clerk was in a bad mood. They will not give you loyalty points if you book through a corporate website like Egencia. It's the only way I can book hotels so I'll focus on the many other chains who welcome me and my loyalty.

"long trip"

1
31/08/2018

Drove cross country to deliver a vehicle to Daughter, in Champaign.Didn't want to get up a ZERO DARK THIRTY. to get a flight from O'Hare.Best Western gad a room, with a shuttle service to airport. Room is big and comfortable. The price is also affordable, I'm spoiled I stay at Military Bases when I can, but when I can't I look for Best Western.

"On site parking poor with full booking"

3
17/08/2018

The parking lot was full upon arrival. When I told staff this they advised me to park down the street near a McDonald's parking lot. I did this but was concerned because I did not see any Best Western parking signs. All I saw were unauthorized vehicles towed at owners expense. When I returned to the motel I made sure I was in the right place. Another staff member told me no. I was pretty upset after having to drive and walk back from the McDonald's parking lot then walk back to my car to retrieve it. She directed me to a parking garage next door owned by another business. While sitting in my room which faced the back of the motel parking lot. I witnessed vehicle after vehicle driving around looking for a parking spot. It appeared to me that staff was not directing the new check in's to the parking garage next door. The motel was fully booked and needed the extra parking area but they were not telling people right away about the parking available next door. The motel must have had to pay the parking garage next door for the extra parking so staff was hesitant to tell people about extra parking. Had I not asked again about the parking down the street I would have been towed and incurred a great extra expense. I would have had no recourse either. Thank you for reading this.

"Fine for What We Needed"

4
16/08/2018

We spent one night here so we could get to the airport easily the next day at the end of a longer trip. It was what you expect in an airport hotel. Clean, friendly service, close to the airport. Wish the breakfast was better but it was what most places do. It was quiet and comfortable and we got a good nights rest.

"Overnight stay"

5
15/08/2018

Easy airport access and transportation. Room was clean and was just redone. Was one of the best overnight stays and well worth the price I paid. I arrived early AM and a room was ready for me to check in.

"Good for an overnight stay"

4
10/08/2018

I stayed one night before heading into downtown Chicago. The shuttle pick up at the airport and departure the next morning were on time. Check in was quick. The room was fine although the bathroom is a little small. The hotel is next door to the sports bar Shoeless Joe's where you could purchase dinner . The breakfast was good and had a sufficient number of choices.

"Good choice ! "

5
17/07/2018

Got stranded in O'Hare and decided to spend the night nearby. A lot of choices but for the $$ and the shuttle service this is really worth it. Danny or Dani, at the front desk, you are an asset for this company, your customer service and simple approach to what you do are second to none. I hope your bosses know how valuable you are. I was having a bad day with all the missed flight connection and you sold me to your hotel when I called. I would definitely stay here again. Five star for service and great breakfast options from pancakes to waffles , sausage, bacon, omlettes and top shelf yogurts. Thank you

"Not pleasant experience"

1
17/07/2018

The first night we stayed our room smelled like mildew, we did not have towels or a shower curtain, then they moved us into a new room the next day and I forgot my memory foam pillow and a shirt in the room but when I went to the desk they said housekeeping did not find either of them which I find hard to believe. Their breakfast was not good... eggs were cold and watery. I don't normally complain but we did not have a pleasant visit with this Best Western and I would not recommend this hotel to anyone.

"Nice business location and quiet hotel"

4
08/07/2018

10 minutes drive from the airport. Good room, good location to travel in and out of Chicago. Not super expensive like downtown hotels. Nearby malls, services, shops and restaurants. I would travel and stay there again. Car park for free. Internet for free. Breakfast is acceptable. Air conditioning good. Lifts are a bit old.

"last minute stay for business"

4
05/07/2018

Needed a place last minute and this was one of the only places around. Pleasant surprise, very clean, friendly staff, nice breakfast area, kid friendly pool etc. Rooms were comfortable, good job folks.

"Cancelled flight - best hotel experience "

4
01/07/2018

My daughter's flight was cancelled while she was at O'hare. I called Best Western as many of the other hotels were booked due to the weather. The hotel reception staff was amazing. They were extremely friendly, quick and helpful. The hotel shuttle number was provided so she didn't have to wait. They helped her get to where she needed to go. The room was very clean, roomy and nice. Thank you to all the staff who bent over backwards to help her out!

"Best accidental stay"

5
28/06/2018

I had to stay near the airport and found a room here. Great service, clean property. Everybody was really friendly. I was lucky to find a room, because they were mostly sold out. I'd do it again if I had to!

"Really bad front desk service"

1
17/06/2018

I reported 3 times that room tv wasn't working and they never fix it. They told me in the same 3 times that they will fix it and it never happen. Maintenance man (IVAN) told me that they will offer some kind of solution but, also, nothing happen. No coffee on breakfast and not too much stuff.

"Great breakfast, but weak WiFi"

4
11/06/2018

The Best Western is a typical Airport hotel, located just 5 minutes by car (or free shuttle bus) from international Terminal (bus pick up is in front of arrival door 5E). The room is spacious and equipped with coffee/tea maker, microwave and king bed. The complementary breakfast is much better than in other hotels I experienced, eg scrambled eggs, several yogurts, waffles and pancakes are provided. The only drawback is the WiFi which is unstable sometimes (downloads crashes) and requires some performance improvements. Nevertheless, if you have a break on your trip in Chicago, this hotel for sure is one of the better choices.

"Nice hotel "

4
10/06/2018

I stayed in a room with a queen sized bed. The bed mattress and pillows were quite comfortable. The room also had a fridge, microwave, desk and office chair. The room came with free wifi that was alternately slow and unusable. The room was small but it was clean and well appointed.

"Great location, service and hotel"

5
02/06/2018

This hotel appears to be recently remodeled. We had kind, excellent service from the time our shuttle driver picked us up until we checked out 2 days later. McDonald's was across the street. Complimentary shuttle to/from the airport and not too from downtown made this hotel convenient. The room was clean with everything we needed. Breakfast was decent. Hot and cold items were available. We would definitely go back.

"Handy hotel for a one night stop over"

4
26/05/2018

This hotel did the trick for a stop over. The shuttle wait was around 20 mins and it wasn't too far away. The room was pretty standard, but clean and comfortable. The breakfast was acceptable but not outstanding. Overall, I would stay here again for one night.

"Convenient for an overnight stay at OHare"

4
25/05/2018

No frills, clean and moderately updated. There is only one elevator and it needs some work. Parking lot is tight, but the hotel was busy and booked up. Shuttle service is every 30 minutes. Staff were great! Breakfast is ok.

"Cheap motel not a hotel"

2
23/05/2018

It was very disappointing to see very dated cheap motel branded as a Best Western hotel. Check in ves extremely slow, people were lining up waiting to be checked in. Room was okay, very clean and everything was in working order.

BestWesternHotels, Corporate at Best Western At O'Hare, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"ORD Trip"

5
14/05/2018

Good hotel for 1 night stay - great room, internet - breakfast good too. Decision made based on availability and closeness to the airport. Room very clean - some expected turbulence at the front desk since there seemed to be construction

"Great Hotel"

5
14/05/2018

Great hotel ivan and danny took care of our customer service issues and most of all made us feel like we were at home. i think best western is starting to look and service like a real hotel and thats awesome.

"Budget Hotel with Good Service"

3
09/05/2018

The hotel is 10-minute drive to the Ohare airpot and the hotel offers free shuttle every 30 minutes. The location is not far from the highway. However, if you choose to stay at rooms, it is very quiet and you won't be bothered by the traffic outside. The front desk is very nice and offers the guests the ride to the fashion outlet. What I don't like is that the sheet is not clean. I saw dirty spots on the white linen and it disgusted me.

"Customer Service"

5
08/05/2018

Great Hotel I would not change a thing. Front desk was very hospitable Breakfast was clean and food was awesome Housekeeping the room was spotless and the maids were quite in the morning when I had to sleep in

"Great Stay"

4
04/05/2018

The room was very comfortable and well maintained. The parking can get crowded and the lobby is cramped due to remodeling. The amenities in the bathroom were excellent. The bed provided a good night's rest. The staff was very professional, even though they were busy. I would stay here again!

"Convenient"

5
29/04/2018

Perfect place to stay if you're flying. Clean, quiet, convenient shuttle service. For a fee we were able to leave our car. Early flight shuttle was not a problem. Breakfast was provided early enough to accommodate early flights.

"Poor Hotel"

2
25/04/2018

When I arrived, there was a wait of approximately 10-15 minutes before I could check-in. That's annoying, but understandable. Once checked in and in my room, I discovered the first of many issues I had with the hotel: a non-functioning TV. I called the front desk, who called maintenance. The maintenance guy came to my room, assessed the situation and told me the problem was with the cable and nothing could be done until the following day. He offered me to switch rooms (which I did) where the cable was only slightly better. There was no follow-up from the hotel on this over the 3 days I was at the hotel (2-night stay). The hotel is in disrepair and is dirty. Among the things I took pictures of and noted are: 1. Room door that doesn't automatically close. It must be pushed to securely close. This is a safety hazard. Room doors should automatically close. 2. Scratched wall and exposed pencil markings where mirror goes in the room. Repair needed. 3. Wipes to clean exercise equipment in exercise room. Old and dry. Needs replacing. 4. Arm of chair in room. Old and falling apart. Needs replacement. 5. Coffee on floor of elevator during the 3 day stay. Never cleaned up. Poor maintenance. 6. Grainy picture of TV in second room. First room was even worse. Poor cable system. Needs repair. 7. Toilet seat broken in room. In need of repair. 8. Water cooler in exercise room empty with no cups. Poor maintenance of facility. IThe hotel is in terrible condition and in dire need of maintenance and cleaning. I rate this hotel extremely low.

"Rosemont BW"

3
16/04/2018

Clearly an older hotel that has gone through some cosmetic updates but still has a way to go. The rooms are well decorated but rather small, especially the bathrooms and they clearly need to do some sound proofing because you can hear everything going on outside. The bed was extremely comfortable but the office chair didn't go high enough to work at the desk.

"Good 1 night stay"

4
15/04/2018

I booked myself in for a night, I was picked up by them when arrived and I could book the shuttle for the next morning leaving at 4:35 am, the service is included into the payment.. cool! The room was spacious, bed was comfortable, room and bathroom were clean. Staff was friendly and helpful.

"Very limited Parking"

2
11/04/2018

Out dated but clean, front desk was swamped, nowhere to park lot was full. They told us to just drive around and keep looking. Convenient to airport though and for the most part clean. Our bathroom door didn't close which was annoying.

"Quiet and affordable!"

4
02/04/2018

We stayed on 3/31/18 and found a great price for hotel near O'Hare and the Allstate Arena. While the ad listed as pet friendly, we were glad we didn't bring our dogs as we didn't find a grassy area near the hotel. However, they do provide a free shuttle which we used to go to the Allstate Arena, saving us the hassle of moving our car and paying to park. Be advised the hotel parking lot is compact, so big vehicles such as pickup trucks may have difficulty getting in/out. Room itself was fine, equipped with microwave, fridge and coffee. Bed was very comfortable and it was very quiet. Elevator access to second floor was limited, especially going down from upper floors which would be a handicap issue.

"Great Hotel and Flight-Crew Friendly!"

5
30/03/2018

Great price, amenities, staff, and free breakfast! A must if you are going to stay in ORD! The hotel is located a 5 minute drive from ORD, with shuttle service every 30 minutes. I come here every week for business and love it!

"Pickup hotel for RV special from the factory"

3
12/03/2018

This is the hotel at Montrose close to O'hare Chicago for people who have booked a factory relocation RV. Hotel is newly renovated with nice rooms. Location is unremarkable. Free breakfast is OK but crowded because of all the RV lovers leaving to Indiana at 7 AM... After that it is quiet again.

"Great Alternative to HIGH price O'Hare hotels"

5
07/03/2018

This BW is a great smaller hotel with personality. Great and caring staff. Delicious HOT breakfast to get you started. Micro/fridge/iron all in the room and the windows open for fresh air. Check it out.

"Quick, friendly check-in to a clean room! "

5
22/02/2018

Gentleman at the front desk was absolutely accommodating and expedient. Room looks like it was newly built; impeccably clean. Breakfast was even better than I expected. This hotel will be my go-to in the Chicago area.

"Breakfast staff helps get your day moving"

5
05/02/2018

Great hotel. Breakfast was great. First off it was nice to see a staff member there so if you have questions or couldn't find something. Let me tell you I don't remember her name but she was the funniest, friendliest and most helpful person you would want to see and interact with in the morning. Made my day so start off so great. The have a pancake machine! Did you hear me, a pancake machine. I ain't never seen one. It was the coolest machine. I have to say this hotel and there staff is great. Very different from other best westerns I have stayed at.

"great room"

5
25/01/2018

Great room. stayed 1 night before trip to Cancun. 9 days parking included. large room, joined their club and received a bag with drink and snacks. their shuttle both ways were on time and very friendly. Only bad thing was no restaurant or bar in hotel .restaurant / bar next door was very expensive. Would definitely stay here anytime flying out of O'Hare. .

"One night stay for park, sleep and fly"

1
21/01/2018

Hotel was adequate but first the TV in our room would not turn on. That got fixed and we notice the smoke detector was pulled out and we had none in our room, another call to maintenance and they put one in. There was a smoke detector beeping in the hallway from the moment we arrived to the moment we left. Security doors either didn't let you in or were broken so that anyone could walk in the place. Shuttle to the airport was fine but we called for the shuttle upon our return (we were at the international terminal) we waited for an hour and a half for the van to pick us up and take us back to our cars! Three times we called only for them to tell us it had been "dispatched" and they had no way of contacting the driver. They have several vans from what I saw but only one driver for a busy Saturday night! What a horrible experience for the group of us that stayed there. We do this trip every year and this was our first time at this location and will be our last. I recommend paying a higher price somewhere else! You get what you pay for! Lesson learned.

"OK for an overnight and shuttle to ORD"

3
11/01/2018

We stayed, not for a shuttle to O'Hare, but to see our son off to Officer Candidate School for the US Marines. Rooms were clean, convenient to ORD, very comfortable bed. Rooms had some extras, but nothing special. The only "fly in the ointment" was the breakfast. The breakfast area is cramped with too many large chairs and tables. There was NO flow to the breakfast items. Items were typical, but most were cold, even if they were supposed to be warm. The waffle maker had no oil to lubricate the iron so everyone had to take extra time to scrape the waffle when it was done. There was a special pancake maker, but when one person poured the batter in, it just made a huge mess and flowed all over the place -- I really don't think the supervisor knew how to work it. Overall, ok place to stay, ok rates. . .stick to the cold breakfast items and coffee.

"Nice overnight stay"

4
08/01/2018

Spent the night only because we were picking someone up early at Ohare airport We have stayed here a couple of times and the hotel is always clean, and friendly staff. Fitness center meets all of our needs and in past the breakfast has been a nice start to our day.

"Clean, reasonable price, good breakfast, hassless, surprisingly quiet"

5
04/01/2018

Nice minimalist modern design, clean, had all the basic amenities (fridge, microwave, etc), quick efficient polite service throughout, good breakfast (surprisingly wonderful scrambled eggs - usually awful at hotels). Also surprisingly quiet for a hotel right by the airport. Shuttle service was 5 minutes to O'Hare, really handy.

"Not clean. Small. Uncomfortable."

2
03/01/2018

My family spent the night here because of its convenient location to the airport. However, none of us slept in the hard beds, we found hair on the sheets (making us believe they had not been changed), and it was overall very small and uncomfortable and dirty. Will not stay again.

BestWesternHotels, Corporate at Best Western At O'Hare, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Really nice hotel!"

5
01/01/2018

Stayed at this hotel for 1 night with a friend and really enjoyed my stay! Our beds were SO comfortable, we both had such a great night of sleep. The staff was nice, there was plenty of free parking and the hotel is really close to the airport. I would definitely stay here again and recommend this hotel to anyone in the area!

"Skip this location"

2
27/12/2017

1. Choppy Wifi. I had to frequent the lobby to use the open Wifi over the guest Wifi since it was terribly slow and frustrated us so much when we were trying to make online reservations for various places in and around Chicago. I had made reported this over 5 times to the front desk, and the explanation they gave is that I need to reconnect every time that happens. This is understandably a ridiculous and irresponsible response given the price charged for the stay and also for the their marketing material which boasts of 24-hrs Wifi access. We had much pleasant Wifi experience at other motels on the highway. 2. Rude buffet staff: The timings for the breakfast buffet as per the notice inside the hotel is from 7:30 am to 10:30 am (on weekends only). So , I assume that the buffet closes by 10:30 am and I would be allowed to enjoy the buffet even if I had come at around 10:15 am. However, the staff in-charge of the buffet started hassling me to take whatever I wanted as he wanted to close the buffet early which I don;t understand why when the hotel states the buffet closes at 10:30 am. Even the tone of his voice is irritable and he had no courtesy or politeness when conversing with me. I had received better customer service and experiences pleasant service even from a two-member team of staff at a motel. It's this kind of staff behavior which really put me off and makes me question myself as to why on earth I had chosen to stay here. Now imagine this for 6 nights with these kind of annoyances!!! On the whole, I strongly believe that it was not a pleasant experience at Best Western O'Hare and definitely not worth the money. Hence, I would prefer not to make any more future reservations at Best Western. I did have another past reservation at Best Western (Bowling Green, Ohio) which was much better. Positives: Well-behaved cleaning staff, and nice interiors

BestWesternHotels, Corporate at Best Western At O'Hare, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Things to improve"

2
27/12/2017

Choppy WiFi: We had to frequent the lobby to make an online transaction since the guest Wifi was terrible and nothing was done to fix it. Imagine this situation for 6 nights!!! Rude buffet staff: The buffet staff there had no idea about the meaning of courteousness, and politeness. The guy kept hasslling us to take the food quickly as he wanted to close the buffet 15 mins earlier on the weekend. Cleaning staff did an excellent job and were well behaved. The front desk staff were good too but they never addressed the WIFI issue so that's still a negative service from their staff. Decors are great and welcoming.

BestWesternHotels, Corporate at Best Western At O'Hare, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"go somewhere else"

1
23/12/2017

we stayed at this hotel for the convenient location to o'hare... what a mistake! the airport shuttle was the only good part of our stay but we would have had the same service in other hotels around... from hair in the bed, in the towels to the room booked 8 months in advance to be put right in front of the elevator and the laundry rom, even after asking a quiet area room, this was just horrible. we had to leave early to catch our flight so no breakfast at that time, when asking for pastries that were on a counter to the chef, he was rude. after looking at the food, we saw mold on bagel, so i guess we didn't miss anything. GO SOMEWHERE ELSE!!!!!

"Horrible customer service "

1
21/12/2017

We stayed in the hotel just for the convenience of being near O'Hare. Took forever to check in then the shuttle service is something to be desired. We made plans for drop-off and pick-up waited an hour and a half to be picked up and still no show so we had to take a taxi back to the hotel where we had parked the parking lot is so full it took awhile to get a parking spot .They charge you $50 to park there for the week if you stay overnight. The breakfast was ok the room wasn't clean . Hard to believe the bed and the bathroom was cleaned when there is hair all over it.

"DO NOT GO THERE"

2
19/12/2017

I had a horrible time from the beginning of check in to check out. Breakfast was not good. Internet was very slow and a very poor picture for the TV. Upon checkout no one knew what they were doing and my cash that I had paid upon check in was no where to be located.

"Bad hotel experience ever!"

1
15/12/2017

Upon return from our vacation we found our car had been hit to the tune of $5061.00 Accident was not reported to police. Front desk was aware of it but said management said not to report it. Parking is really tight with no security cameras in back of hotel. Shuttle vans are for 8 people only. We had to take a 3:30 a.m. for a 7 a.m. departure flight. Waited more than an hour & 10 minutes for shuttle on our return. My wife called 3 times & I called twice for pick up. The room was clean but the coffee maker did not have a tray for the coffee. toilet seat was missing a wing nut.

"Great place to stay near ORD!"

5
04/12/2017

It's a great hotel for the value! Friendly staff, clean rooms, reliable transportation. I would only say the WiFi is a little spotty and the gym good use an improvement as far as weights go, but overall, awesome place to stay near the airport.

"Clean but nothin special"

3
29/11/2017

Room was clean. coffee and continental breakfast in morning. Best thing was being able to park our car for a week at no extra charge. Staff was friendly and able to answer our questions. HBO no longer available but had not updated hotel info book.

"Great Hotel at Chicago O'Hare"

5
28/11/2017

We always chose BW because you can book direct in their website knowing you will get the best offer. You don't need to loose your time booking on other hotel sites that usually do not give what they promise and you seldom get a good price. In this O'Hare BW you have a shuttle service to/ from airport AND they also provide you one to the local mall. And in case you are in need or off guard, there are a few good facilities at front desk (shaver, cleansing, etc) with which you can count. There is also a very agreable restaurant a few steps out side the hotel. Good food, good beer, fair price! Nice and easy!

"Excellent location "

5
22/11/2017

Excellent location next to airport. 24 hr shuttle service and good restaurant next to hotel. Clean and good service. Personal at front desk very helpful. Internet service work properly. You need to call when you arrived to let them know were to pick you

"Quick trip to Chicago"

3
21/11/2017

The best part of this hotel is that it's near O'Hare and rental car returns. I was unable to check into hotel even a couple of minutes early, but that was okay. The hotel is being renovated and the room was clean and comfortable. Parking is very limited. When I returned to the hotel around 11 pm I kept circling for a parking place. Finally I went inside and was given a parking permit for the structure next door and was told I could walk on the sidewalk back to the hotel. I didn't feel this was a good option for an older, single woman in heels and a long dress. I went back to my car and kept circling for an open spot which finally opened up.

"Needs some investment to be average"

2
20/11/2017

Stayed here during a trade show and was not impressed. Lobby area is nice, and at first glance, so are the rooms. After a little while, all the little things start bothering you... - gym: ill-maintained universal weight machine missing bars/handles and needing lubrifying. Also, one of the treadmills sounds like it is going to eat a bearing/belt. - breakfast area: small, poorly laid out. Food is OK, but not good. - rooms: beds rock hard and pillows are too soft. Chairs/desks don't fit well together, leading you to feel like you're working on a computer at shoulder level (even with chair at highest setting). Paint in the bathroom peeling on ceiling/walls & SUPER-noisy ventilation fan. No convenient place to move the ironing board - requires moving the desk chair to plug it in on the desk, as there are no other outlets.

"A great choice to stay at! "

5
18/11/2017

My wife is very picky about hotels and is critical of the most hotels. But this place was really nice. The rooms were very sound proof. The beds were very comfortable and the bedding was very comfortable. Recently updated rooms were very nice to stay in. When in the area, she wants to stay here again for sure. Look for cheapest rates for this hotel.

"Great airport hotel!"

5
18/11/2017

I always stay at this hotel when I have to be near O'Hare. The staff is courteous and efficient. The rooms have been renovated and are quite comfortable. Refrigerators and microwaves are standard in each room. The complimentary breakfast is very good with quite a selection of hot and cold items. There is a compact fitness room which is well equipped. The internet is fast. Restaurants are within walking distance. Overall a great place to stay for an overnight if you have business close to the airport.

"Such a gem"

5
15/11/2017

I got an amazing deal when I booked hotel together with flight. So it end up being like $50 per night for a king size bed room but it does worth a $100+ regular priced. It's newly renovated hotel, so everything in the room and bathroom new but most importantly clean. Bed very comfy. I was in similar hotel (furniture wise in NY) but there I paid $200 a night. Breakfast buffet is great. But most importantly the staff who keep checking on food and adding more before it runs out. They had: bananas, apples, pastries, make your own waffles, 3 kind of cereals, milk, fruits, yogurt, 3 kind of juices, hard boiled eggs, bagels, bread, oatmeal. Hot items, eggs and baked potatoes and either bacon or sausages. Everything is yummy and delicious. Plus coffee and hot tea anytime of the day. They have a FREE shuttle from/to airport which runs every half an hour. And you can use it everyday not just for arrival and departure (unlike some other hotels who charge for that) but to catch a train to the city too. The only thing you need to sign up in advance to make sure they have space in a van. And the last bus from the airport is at 11.45pm so after that time you need to call the hotel and ask for them to come over. But they located only 10 min from the airport - so wait is not long at all. They do have a computers and printers you can use So just a few of things to improve: 1) I requested quiet room (not facing the road) upon booking but did not get it. Used ear plugs so kind of ok but would be nice if front desk would read those requests before assigning the room 2) electric outlets were not changed in the bathroom and everything falls out from them. 3) Hotel definitely need to invest in safe boxes and put them in the room - even motels have them If I ever in Chicago again - will definitely choose this hotel

"Nice hotel for a short stay."

4
14/11/2017

This is obviously a very busy hotel as most people will only be staying one night prior to a flight but all in all it's decent. Very comfy bed and large TV. Adequate but small bathroom. Not a whole lot else but rooms and a lobby with a small breakfast area. Shuttle bus every half hour to O'Hare. Staff really nice. No bar or restaurant but right next door to Shoeless Joes which is ok and there's a McDonalds over the road. Check out is noon which is good if you have a later flight.

"We will be back"

5
13/11/2017

We hadn't stayed at this BW in awhile. We used the Park n Fly. Was pleasantly surprised when we entered. The hotel has been completely remodeled and now offers breakfast. The rooms have also been redone. It is clean, comfortable and meets all of your needs. The staff is extremely friendly. Will definitely be back!! There is also a restaurant//bar adjoining which makes it very convenient once you have arrived.

"Really Wanted to Like it Here"

2
06/11/2017

The staff and location really are where the good points of this place end. Check-in was ok. We had a new person training, which is fine. We are Best Western rewards customers and usually get a little gift bag upon arrival. They had a few out, but we did not receive one. Ok, not the end of the world. No room upgrade offered either. Ok, still not the end of the world. Staff were friendly and polite, so let the small stuff go. The rooms have been redone here, but as minimally as possible. Clean paint, but dirty receptacles. Yuk. Cracks in walls. Toilet kept running and handle was broken. When we mentioned our room number the next morning, they seemed to already be aware of the issues. If so, wouldn't you fix them? Bed had huge sag in middle. Does not make for good night sleep either. Walls are paper thin. Can hear everything including people snoring in room next door. Would not recommend, nor would I stay here again...not even for just one night.

"Credit Card Fraud"

1
06/11/2017

I booked this hotel for my guest and transferred my credit card info to them. Then, several fraud charges on my card began appearing in the Chicago area near the hotel. There is someone else wiring on August 12, 2015 about a credit card fraud at this hotel. They need to have a serious investigation.

"Safe, Clean, Quiet"

5
28/10/2017

Very good breakfast buffet. Efficient shuttle service to and from O'Hare. I needed a guest laundry and both washers and both dryers were working and did a good job. I felt it was an excellent value. I was concerned about road noise but heard none.

"strong musty smell in room 337"

1
24/10/2017

The hotel was as expected except for a very strong musty smell in the room. I had to leave the windows open all night to get fresh air into the room. Normally I am very happy with BW in general and would stay at other BW properties but not this one. In hindsight I should have asked for another room but I was tired and didn't feel like changing. Someone on the staff should have noticed this problem and put the room out of service until fixed.

"Great place But"

3
23/10/2017

Great service & hotel but the internet is the worse ever!!!! Otherwise, everything is great I would give it more stars if the internet worked!!!! It's a great location to everything. I've stayed here a lot in the past 5 years and in that time the hotel has been though renovations however they still have not upgraded the Internet service you can get on but it knocks you off every minute connection is poor and Lowe connection I don't understand why they can't update the Internet here!

"Best Western O'hare"

5
23/10/2017

Staff went out of their way make me feel comfort as a single female traveling alone. I would be arriving late, after 11:00 PM. My concern was where to park safely if no surface parking was available. I was personally shown the parking garage and was told I could have the night driver personally follow me while I parked then get a ride back down to the hotel. Really appreciated that!

"We Will Stay Here Again"

5
22/10/2017

I was a tad bit hesitant to stay here since we normally always stay at Hiltons and the Hilton is attached to O'Hare but the difference for one night was almost over $45 so we booked a King room here for two for one night. We flew into O'Hare, called the hotel and they told us where to meet for the shuttle. There was a 10 or 15 minute wait (max) and a very friendly gentleman showed-up with the shuttle/van. The van was packed going to the hotel which seems like maybe it is a long ways away from the airport (about 5-6 minute drive) but it's not. You can literally sit on a bench out in front of the hotel and watch planes takeoff all night long. We did this for a couple of hours just to kill time and it was nice and pleasant. Check-in was easy, room cooled-down quickly, everything was clean, everyone was pleasant. They sell bottled water at the front desk for only $1 a bottle. They also sell sodas and snacks and there are vending machines in the hallway. The room is very small but there are two chairs in the room and it was only for one night for two people so we were fine. We ate lunch at Shoeless Joes which is attached to the hotel (and they have to-go food) and we thought it was overrated and overpriced. There is a McD's next to Shoeless Joes and we walked there for late night sodas. Lots of people walking around everywhere in this area, safe for sure. There are at least four hotels all crammed together in this same area so many people were walking to Shoeless Joe's for a drink or to McDonald's for a nonalcoholic drink or cheap meal. You can order Giordano's Deep Dish pizza to your room for less than $10 for a pizza pie! We had a good sleep, never heard anything from any other room. We had "pre-scheduled" a trip to the airport on the van/shuttle the night before. We had an international flight around noon and they were on time, super friendly, no problems. We always stay downtown Chicago but frankly, I think this is our new Chicago hotel. I've stayed at a lot of "older" hotels that have been remodeled but this one was done very well - you almost wouldn't know it was a remodel.

"Close to Airport"

4
21/10/2017

This was an excellent location for an early morning departure from O'Hare and close to Enterprise Car Rental return. This hotel was quiet for its location. Older looking on the outside but the room interior was modern and comfortable.

"Flying out"

4
17/10/2017

Stayed here to be close to the Airport so we could leave very early for our flight. They have shuttle service 24 hours that also pick up at the airport to bring you back when you get back in. Verify and get a parking permit if doing the park and fly. Rooms were nicely done however if you are a light sleeper ask for something other than the top floor due to frequent planes landing.

"Worse shuttle service"

1
16/10/2017

Worse hotel shuttle for sleep park and ride airport service. 45 minutes waiting at airport and didn't even have enough room for the whole party. Other hotels showed up twice to get customers why we waited

"Excellent location for O'Hare Airport"

3
15/10/2017

this hotel is quite old but they have been refurbishing it. We waited only 15 minutes for a pick up from airport to hotel. the staff was very welcoming. We went to a brew pub Shoeless Joes just a few minutes walk for dinner. the room was clean, the breakfast was free and had a lot to choose from. All in all a nice hotel

"Best Western at O'Hare"

4
13/10/2017

Great hotel for the traveller who needs to get to O'Hare. Shuttle service was great. The room was clean and the staff very helpful. Breakfast is served in the morning. Shoeless Joe's Restaurant next door is so convenient and good for a great bite to eat and have a drink.

"Airport shuttle service poor"

2
11/10/2017

It took us over an hour to be picked up from O'Hare airport. It was a male calling for service that finally got results. The next morning the shuttle van back to the airport left without announcing that it was leaving. We missed it. However, kindly the staff did take us to the airport. The hotel is not updated. It is old and looks old.

BestWesternHotels, Corporate at Best Western At O'Hare, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"Best Western at O'Hare, excellent location"

4
10/10/2017

Best Western at O'Hare is located close to O'Hare and is an excellent location if you need to be close to the airport. Really close also to Rental Car pick up and return restaurants at walking distances or delivery available

"Great hotel close to O Hare"

4
08/10/2017

I was in town for a wedding. Stayed at Best Western at River North dowtown Chicago aand then at Best Western Rosemont for last night in town. Very friendly staff; close to O Hare and all around excellent stay.

"Very nice location"

5
07/10/2017

BW is a very nice and good hotel. Front desk is open all night long. Rooms are big and clean. Breakfast is excellent...and staff perfect. Well shuttle service is quick and friendly. They serve a lot of information if needed.

"GREAT FOR O'HARE AREA"

5
03/10/2017

This Best Western has upped the ante for area hotels. May not be as beautiful and classy outside as other BIG name hotels, but the rooms, beds & internet match or exceed. Hot breakfast and other items make a great start to busy days. Close to O'Hare so short ride in van. Nice staff willing to make things right. Give it a try.

"Tired , dinghy hotel"

2
30/09/2017

Wouldn't recommend staying here. Front desk is not helpful. Didn't even answer phone when we called from room. Size of rooms is great but there is a lack of counter space in bathroom, lots of mildew and stains, towels small and of poor quality. Sheets were dinghy and even had a stain. The helpful, kind morning shuttle person saved the stay from being a total disaster. If you must stay here, don't stay more than one night.

"Newly renovated hotel with decent amenity!"

4
26/09/2017

5 minute drive from the O'Hare airport & a taxi would cost approx $15. McDonalds right next to the hotel if you prefer a snack. Good service & decent rooms. Water bottle would cost $1 each. Free breakfast which is great.

"Easy stayover prior departure"

5
24/09/2017

Nice american style hotel, good equipped room, close to both airport and car rental services. The restaurant / bar is closed by for a dinner with plenty of choices for the american type of food. Highly recommended for short kind of stay prior departure or after the arrival.

"Great Stay!"

5
23/09/2017

This location has excellent employees who want to help!. It is very convenient to the airport/convention center and enough food options. The rooms are clean and we'll kept. The breakfast room is small avoid busy times if possible.

"Great location"

5
22/09/2017

We needed a convenient location and this was perfect, the staff was excellent and thw on site restaurant was great. Breakfast was very good and our room was clean. We will stay here again the next time we need to stay near Chicago.

"Okay for the price."

3
20/09/2017

Checked into this hotel and ran into our first issue which was parking - once their small lot fills you can go back behind the hotel or back further behind the strip mall where things get seedy. Once all of that parking is exhausted (which is was by 4pm and stayed full all day/night) they offered me a pass for the parking garage which was nice. I was fortunate to have someone leave as I was trying to figure out where the garage was so I didn't have to find it. The ladies at the front desk were nice enough but they did seem annoyed to be there. Went to go into the door by where we parked - swiped my key and realized that the door does not latch properly so anyone can get in. Things were okay when we got inside - the room was clean enough and air conditioning worked just fine. We did not stay long in the room - we went out and enjoyed the nightlife then returned later that evening. The thing that bothered me was when I woke up in the middle of the night to an awful smell and realized it was the pillow. I was thoroughly disgusted by this and threw it on the floor. I was surprised because when I first laid down I distinctly remember smelling bleach on the sheets (which is always good in my mind). There were at least 4 pillows on the bed so I must have inadvertently grabbed the one on the end while I was sleeping. It smelled like BO and all the icky, ewwwww, gross. I tentatively looked at the other pillow and cautiously smelled it - bleach (crisp chlorine smell). So I went back to sleep. Was woken rather early by the noise in the hall and the occupant in the room above us (we had a 1st floor room). I could hear every step they took. That made me sad. Overall it was not the worst place I've ever stayed. Between hearing everything come to life around us around 6/7 am to that stinky pillow, not sure if I would return. Would do in a pinch or if you're leaving early - just check them pillows!

"Spent a short on United Airlines"

4
19/09/2017

My flight was delayed 10 hours so United paid for me to stay at this hotel. I was impressed on how nice this hotel looks and how clean it is. The bed and pillows were so comfortable that I slept quite good. Also the hotel has a free shuttle to/from O"hare.

"Great vacation!"

5
18/09/2017

From the time we were picked up by the shuttle, to our stay and finally leaving, everything about our stay was great. Everyone was helpful, courteous and kind. The hotel was clean and the amenities such as the shuttle and breakfast were a nice addition

"Close to conference locaton"

4
11/09/2017

This property was an excellent value for the cost. The room appeared to have been recently updated. While the bathroom was small it was more than adequate for the time used. The bed was quite comfortable and outside noise (being across from O'Hare Airport) was imperceptible - in fact, the room was extremely quiet. Only downside was the attached restaurant was loud (not the most welcome after a long day) with average service and food. Still- overall this worked well for what I needed!

"Good"

5
05/09/2017

I had a great experience. I spent too little time checking in and out. They went straight to business but were also concerned that I should have a good experience staying at Best Western. I see myself going back.

"Good choice for an airport stopover"

4
04/09/2017

This hotel doesn't have a lot immediately around it apart from a sports bar and a McDonalds, but was fine for an overnight stop between flights. Our rooms were both OK and the staff spontaneously offered us adjacent connecting rooms. Breakfast was entirely do it yourself, but had plenty of choice - bacon, mini omelettes, batter to make your own waffles. The free shuttle back to the airport the following day worked well. Would happily stay there again.

"Affordable hotel for an overnight stay."

4
23/08/2017

The Best Western accommodated our overnight stay when transferring to a flight to Dublin from O'Hare. We were picked up by the complimentary shuttle bus from the Transport Hub at the Airport. Just a 15 minute journey. We were checked in by a friendly receptionist and following a good night's sleep in a comfortable,clean room we enjoyed an excellent breakfast before transferring back to the airport to catch our flight. All in all a good experience. We will use Best Western again when we are connecting through O'Hare.

"Softball in Fargo"

5
22/08/2017

Stayed here for 5 nights for a softball tourney in August. The hotel was easy to get to off the highway, everything was in very good condition. The pool and hot tube were great. The rooms were clean and modern. Our group wad over 20 and everything went smooth so we will be back next year!

"Great Location for Overnight Stop"

4
19/08/2017

Exactly what you need from an Airport Hotel when you need a stopover. As we were not driving the Free Shuttle was very useful as we were catching the Amtrack the next day. Good Restaurant on site. Comfy Bed. Gymnasium. Free WiFi Complimentary Breakfast.

"Great Trip Location"

5
15/08/2017

The Best Western O'Hare located on Higgins Road (Rosemont) is very easy access to the Chicago O'Hare airport via the hotel's shuttle service. The hotel has gone through several renovations and their guest service was excellent. We arrived by car and their parking facility made it convenient for us to complete our vacation while using their shuttle service upon our return.

"worst internet connection ever"

2
12/08/2017

I checked in late on the go, and I needed to read and send email and get some sleep. internet was so slow it was pointless to even try to use it. for all intents and purposes this hotel does not offer internet, or at least access that is functional to the extent that it has utility... the rooms were clean and it was close to the airport. it is reasonably priced. in this day and age near an airport it amazes me a hotel cant get its tech on point.

"pleased"

3
10/08/2017

Good price to quality relationship Decent warm breakfast selection would benefit from low sugar options such as in the yogurt choices. Workout facility is lacking and weight equipment shows dangerous rust

"Worth the stay"

5
08/08/2017

Great hotel to rest and relax in. Wonderful amenities - breakfast, weight room, comfortable bed. The staff was very friendly and professional. Rooms are super nice. Feels like a high end hotel but at a very reasonable price.

"Worst experience"

1
07/08/2017

We picked this hotel since I was there for a conference the picture said look great online;however, that is not the case when I showed up. When we arrived we were given a room with mold, they gave us another room, which had more mold than the first room, and the third room seemed fine with no noticeable mold. Besides the mold problem, the staff told us that they were paving and that is why there is no parking. They had caution tape up on the lot, but the employees and other people were allowed to park in there. Another issue we had was on our third day, the room was not cleaned. The maids only gave us towels and left everything else. Then that night, there was three of us who took showers. The tub would of drain, by the second shower, the water was up to the top of tub. Lastly, the customer service at this location was not good at all.

"Could have been better"

3
05/08/2017

The room was clean and quiet. The bathroom left a lot to be desired. There was nowhere to hang hand towels and only the hook on the back of the bathroom door for bath towels. It also had a distinct lack of storage space for personal items. In addition, the tub was very slippery on first use. The breakfast was ok but the second morning we opted to go to a restaurant. The parking lot is small when the needs of the restaurant next door are factored in. Returning late at night can be a challenge. Our request for two rooms with a connecting door (which was made weeks earlier at the time the reservation was made) was not realized. That was a disappointment. While the hotel was a good value, I'm not sure I can recommend it.

"Good hotel for a good price"

4
04/08/2017

We ended up here when JetBlue cancelled our flight and it was a pleasant surprise. There was a shuttle to and from the terminal and the receptionists were friendly and efficient. For the price it was a far better equipped room than the Doubletree in Chicago with comfier beds. Downside it's on the flight path but the noise was less intrusive than we thought. A good self service breakfast included.

"We stayed here in order to visit Chicago....Great Location"

4
03/08/2017

We stayed here for 3 night and found the location great and reasonable . The twice hourly shuttle to and from the airport, where we connected with the train to down town., was very good and the drivers helpful. Our room was perfect for us, although the bathroom was tiny . The free breakfast was better than most hotels, the dining area was small , the furniture way to large making it difficult to get around. The staff were very helpful and we were surprised how little reception knew about Chicago. Michael (Receptionist) came to our rescue and told us how to use the train and other things.. Wish they had some brochures about Chicago available..Would recommend this Best Western

"BW review"

3
02/08/2017

BW is a very good good hotel but it depends on what city you are staying at & how old the hotel is. If you are staying in BW crowded cities then you will find small rooms & old hotel & old furnitures .

"Did the job"

5
30/07/2017

We stayed there the night before going to the airport to catch a flight out of O'Hare. It was a great place to crash and the breakfast was very delicious. It was relatively easy and quick to get to the airport and return the rental car.

"Not Impressed!"

2
22/07/2017

We arrived after midnight totally exhausted after 25 hours of travel coming from China. I was happy to be back in the US where I thought I could expect reliably good service. However, we entered our room to find NO toilet paper and NO pillows. Unbelievable! When I tried to call front desk for help... the room phone did not work. Hotel staff did not apologize for inconvenience and we couldn't go to bed since we needed to stay up to wait quite a while for someone to deliver toilet paper and pillows. In the morning, when I went to unplug my cell phone, I found 2 dirty socks on floor behind dresser and my cell phone wasn't charged because the outlet didn't work.

"Ok stay until...."

2
19/07/2017

Stayed in the BW O'Hare to try and save some money. The hotel is still over priced in my opinion, but it was the closet option for the conference I needed to attend. The hotel parking lot gets full rather quickly so if you plan on going out late night it will be hard to find a parking spot once you get back. There's nothing spectacular about the rooms or the hotel itself, so $133 a night is pricey. On the morning of check out you don't get the usual receipt under the door with your charges. You need to actually go to the front desk to checkout. On our final walk thru of the room to ensure we didn't leave anything; we saw roaches crawling up the wall in our room. Won't be back to this location.

"O'hare stay"

4
04/07/2017

Very nice people at this establishment little pricy though. I've. Even at other Best Westerns and there is a difference in a lot of them. Would stay here again just hope the price is lower next time I stay

"comfortable stop-over"

4
30/06/2017

We flew into O'Hare, caught the shuttle to the hotel, and collapsed. Very early the next morning, we were able to walk Rosemont and return to the hotel in time for breakfast. Breakfast consisted of many danishes to choose from, a self-service waffle iron, and many steam tables full of breakfast items. Room was nicely done, internet efficient. On the whole, not bad. A relaxing and comfortable stop-over.

"Very bad service "

1
25/06/2017

The front desk wrote down our morning shuttle for the wrong time of 5:35am. We should get the 6:05 am shuttle. However, no one called us for the 5:35am shuttle. When I mention the 6:05 am shuttle, we were told that the shuttle is full and they could do nothing about it. And they can't offer Lyft service for us either. The front desk person has no sense of doing good service to customers and they don't care whether we would be late for our flight or not. In the end, we paid Lyft to come pick us up. No hot water or coffee when we arrived last night around 8 pm. We were told that they would prepare food to go for our breakfast as our departing time is earlier than the breakfast time. However, I did not see any food when we leave for airport.

"My review"

4
19/06/2017

The hotel was fair sized there was no wow factor about the room. There were evident fixes that were underway in the room -not completed- It was average hotel but somewhat pricey. The location was beneficial only about 5 minutes from the allstate arena.

"Our impressions while we stayed"

5
15/06/2017

Great staff, good free breakfast and we appreciate the free shuttle to the airport. Also, liked having the coffee on and the free newspaper while we waited for our flight the next day. The location is near the airport and we were delivered right to United Airlines terminal

"Appearances are deceiving"

4
07/06/2017

At first glance, this small hotel near O'hare airport may appear old and tired, but the entire interior has been remodeled and modernized. However, you can see the age in the molding that was not replaced, just painted over, and the room doors must be the original doors. The elevator is obviously the original. It moves a bit slowly and on one trip I wasn't sure it was going to let me out. The breakfast area has plenty of room to move around even when busy. The rooms are the size you would expect from any Best Western. We had a two double bed room for two people and there was enough room. Four people might be a bit cramped as there is no side chair, only the desk chair. Noise level was acceptable but the planes fly over the hotel. (You are right next to airport, so that's expected.) They did seem to be less frequent late night/early morning. The free breakfast is the same you'd expect from a mid-range hotel and nothing special. The breakfast staff kept everything well stocked. Ultimately, this hotel serves to people who are flying out of O'Hare, and offers 24/7 shuttle service to the airport that is just 3 miles from hotel to terminal. There is also a park and fly option but we didn't need that. I was so satisfied with the hotel that I booked it again when I pick up my daughter in two weeks.

"One of the worst hotels I have stayed at"

2
06/06/2017

From the time we attempted to do an early check in and were told we didn't have a reservation (we did and had the reservation number AND the credit card statement showing the room was already paid in full) we had nothing but inconveniences. The "free parking" at the hotel is really parking by a restaurant quite a bit away from the hotel and making sure you are in the 'right' area that you don't get towed.

stephenmerlin007, Front Office Manager at Best Western At O'Hare, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 1-847-296-4471. Sincerely, Gricelda Avilez Front Office Manager Best Western at O'Hare

"Great place at a great price!"

5
06/06/2017

Love this hotel. Close to O'Hare with a shuttle service to the airport. Hot breakfast included. Friendly staff. Comfortable beds and quiet. No need to get stressed out with figuring out how to get to and from the airport - let Best Western at O'Hare do it for you!

"Little Parking"

2
04/06/2017

My wife and I needed to stay near Chicago for two nights. We did not fly and drove in from Michigan. The hotel was "ok" . Parking was a pain. It seems they park cars for people flying out of O'Hare . This means parking for their current guests on property is slim to none. Their solution is to give you a parking pass for the parking structure at business offices next door. You need to park on the 4th floor take an elevator to ground level and then guess how to get back to the hotel ! When you find your way you need to go down an old metal stairs just a bit better than a ladder .If you need to stay near O'Hare there are a hundred other properties to chose from...do not chose Best Western !

BestWesternHotels, Corporate at Best Western At O'Hare, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Great location"

4
31/05/2017

We stayed here after we saw a concert at the All state arena which is only .4 miles away. Newly rennovated with the exception of the elevators. Enjoyed the free shuttle service to a nearby restaurant.

"Nothing to Brag about"

2
31/05/2017

Hotel needs updated. Reserved a King Bed, Received a very small Queen. Blankets and sheets were very thin and stained. Nothing near Hotel: No restaurants near (worth eating at), no stores, no bars. Hard to find parking spot.

"Beautiful Hidden Treasure, simple but nicely done!!!"

4
29/05/2017

This is close to the airport and you are there is about 5-8 minutes. The lobby is sunny and beautiful and well designed. The rooms are cozy and comfortable. Much nicer than I expected so it wow-ed me! I travel a lot and plan on making this one of my mainstays when in Chicago.

"1 parent 2 kids"

4
27/05/2017

Helpful staff, good proximity to Airport, comfortable rooms and my kids liked the waffles with a heart in the center. Staff was helpful during checkout. They secureed my bag and kept my leftover Geno's East in a fridge while I put my kids on an overseas flight. After returning to the hotel, they promptly retrieved my items and wished me well on my return to INDY.

"Failed to honor documented rate quote for Park & Fly"

2
27/05/2017

Quote for a 15 day Park & Fly was communicated & then confirmed through an email. Upon checking in, representative informed me that I would be charged an additional $50 because it was for over 1 week. While that may their policy, this was NOT communicated either in the initial phone conversation in which exact dates were reserved nor in the confirmation email. Hotel staff would not honor the quote nor did manager contact me as requested. Promised "grab & go" breakfast for early departure was not ready when the time came.

stephenmerlin007, Front Office Manager at Best Western At O'Hare, responded to this review
Dear Nicole Cirillo, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 1-847-296-4471. Sincerely, Gricelda Avilez Front Office Manager Best Western at O'Hare

"Overpriced and no eggs for breakfast"

3
21/05/2017

Hotel was overpriced and breakfast was unfortunately not that great. Whoever was in charge of keeping food supply (eg. omelettes) plenty for the guest, did not do a good job, many folks were unable to enjoy a full breakfast, due to a lack of proper supply, intended or not.

"Newly remodeled!"

4
20/05/2017

Newly remodeled! Breakfast was great. Always hot and plenty of food. Front desk staff was not responsive to my running toilet. You need to put up towel hooks in the bathroom so they can dry if you want us to be eco-friendly.

"Great hotel for an early flight"

4
17/05/2017

Our room was clean and comfortable and best of all the heating/cooling system was among the quietest we've experienced at a moderately priced facility. Free airport shuttle too. Our shuttle was scheduled to leave before the start of the free breakfast (16 am, I think) but muffins were out so we could grab a bite to eat.

"Chicago hockey trip"

5
17/05/2017

Stayed here to go see the Chicago Wolves play at Allstate arena. Nice place, clean and the service was wonderful, The reception clerk was vary personable and friendly. Breakfast was fresh and hot. Scrambled eggs, sausage,waffles,yogurt, fresh fruit, and cereal. WE were able to park for free here and walk to the Allstate arena, only a few blocks away. There is a wonderful little bar and restaurant next door called shoe less joes. great fun.

"Not a great experience"

2
08/05/2017

We had a flight land after midnight at O'Hare and decided to book a nearby place to stay until the morning. The shuttle driver took 45 minutes to pick us up (it was freezing) and when he arrived, he was in a terrible mood. When we got to Best Western, the staff who met us was very nice, and explained that they'd been having a bad night due to a concert nearby. We were happy to get the key to our room, so we could just sleep. When we opened the door to our room the smell of stale cigarettes was like a blast to the face. The room reeked of stale smoke. We were so tired, we decided to just leave it be and go to sleep. Awoken at 6 am (on a Sat. morning) to the heavy and loud sounds of someone dragging old furniture out to a dumpster and throwing it in. This went on for about 90 minutes (we know because our room had a lovely view of the overflowing dumpster below.) We decided to get up, and head out early to our other hotel. While we didn't expect an amazing place so close to the airport, a cleaner, quieter place might have been much more welcoming.

BestWesternHotels, Best Western Corporate at Best Western At O'Hare, responded to this review
We are sorry to hear that we did not exceed your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank you for taking time to submit your review.

"Excellent facility so close to airport"

5
07/05/2017

This hotel is relatively new and the staff is excellent. Very clean and close to many nearby restaurants, including a steak house next door. Shuttle is only a 5-10 minutes from airport. We'll easily stay here again.

""Convient""

5
05/05/2017

A nice clean well located and well staffed hotel thats just been remodeled with restaurants and night life close by including a casinos must stay whether visiting Chicago for business, fun and family.

"Surprisingly great option"

5
04/05/2017

Upon arriving at hotel, I was a little nervous because the exterior is deceiving. It is definitely an old hotel, however, it was very nice inside. The lobby was wonderful, the room was neat and remodeled. The bathroom was tiny, but clean. The price was great. I would have to say it is definitely a perfect option for an overnight stay on a budget.

"Best Western O'Hare - Chicago Illinois - WOW!"

5
02/05/2017

I travel the US in my position and stay in several motels/hotels around the country. By far this is one of the BEST motels I have stayed in todate. The Front Desk Staff was excellent and VERY courteous. The property was just remodeled and was fantastic. The Best Western O'Hare deserves a WOW!

"Most Complementary Accommodations and Friendliest Staff"

5
30/04/2017

This hotel goes above and beyond! I have stayed here several times, and will not stay anywhere else when Chicago! The staff is amazing. My sister's flight was overbooked and so she arrived at O'Hare 12 hours earlier than planned. The Hotel manager made special arrangements to accommodate my sister even though the room was booked to me, until I could arrive much later that day. The front desk Staff is super helpful, and honestly... provide the best service that I have ever encountered. The airport shuttle service is complementary, it's safe, runs frequently, it arrives and departs on schedule, and the drivers are friendly. Especially Martin.. He was our favorite shuttle driver. The complementary breakfast was excellent. They have a really nice spread complete with sausage, waffles, fresh fruit, and more! Also the dinning area is gorgeous. The Hotel staff member who served breakfast, consistently worked to keep all the food selections fresh, hot, and stocked. This staff member also exceptionally maintained the cleanliness of the buffet area, and of the dinning area... It was by far the best complementary breakfast setting in a hotel, which I have experienced. There are other hotels near the airport which offer rooms at similar prices, but once you stay here, your expectations wont allow you to visit any of those again. You will not find any other hotel that are this conveniently located, offer special arrangements/ accommodations,provide this exceptional level of service / hospitality, is as updated and modern, has as many amenities, or better staff, than at this hotel.

"perfect hotel by ohare"

5
29/04/2017

This hotel is recently been renovated. The staff is very attentive and friendly. The rooms are clean and it has many food options around. The hotel shuttle is very reliable. Ask for Martin he's at great driver!

"Service "

5
29/04/2017

This place is great. The shuttle driver Martin was very nice. Martin drove usto the airport and he was friendly and curtiuos The whole place is clean and all of the staff at the front desk were all helpfull.

"Flight and vehicle"

4
27/04/2017

We are so grateful for the experience at Best Western O'Hare. We were able to get a good night sleep and park our vehicles for two days. We work in transportation and it's challenging to find space for large trucks. Thank you very much Best Western

"Good place to stay after a long flight in"

4
27/04/2017

We had this hotel prebooked for our motorhome trip. The lobby is very basic with two little desks. The staff is very friendly and they run a shuttle to and from Chicago O'hare Int. Getting downtown Chicago is a bit of a challenge. We went back to O'hare int. and bought a day ticket for the L and took the blue line to downtown. A trip downtown with the L is about 44mins. The rooms are good, its with everything you need, maybe even a little bit too much. free WiFi, TV, refrigerator, complimentary coffeemachine and even a microwave. The complimentary breakfast is standard for a hotel in the USA, you can toast bread, make your own waffles, have watery oats, muffins, cold hard boiled eggs, bacon and sausages, cereal and some yoghurt.

"Clean and affordable, near Ohare"

4
26/04/2017

Everything right near Ohare was booked so we went a few miles out to stay here. We have an early morning flight and we are happy we chose this hotel. The staff was very friendly and helpful. They do offer a free shuttle from Ohare which was very convenient. (of course I tipped the driver) The hotel overall was clean, many places to eat within walking distance, and a nice, clean pool. Our room was roomy and clean. I loved that the window could be opened to let in fresh air. The beds were nice and comfy which made it hard to get out of them at 3:30am. There is free internet and the basics on tv. Since we left so early, they had a to-go breakfast bag ready for each of us. Just let them know the night before. I would stay here again if we have another early flight.

"A Hidden Gem"

5
25/04/2017

We booked this hotel with some reluctance after reading some of the past reviews. Boy, were they wrong. After a lengthy renovation, the hotel looks sharp and stylish. It is furnished with modern fixtures and decorated with iconic Chicago artwork. Elizabeth and Chermin, our desk clerks were knowledgeable, friendly, and extremely helpful. The best part of staying here is the fact that there is a complimentary shuttle that runs every half hour to O'Hare field. The shuttles are very comfortable and our driver, Manny, knows his way around Chicago traffic. This hotel will definitely get our return business as we travel at least once a year to the Chicago area.

"Above and Beyond Customer Service - Great Staff"

5
25/04/2017

We are a Company located in RI but provide Nationwide Services, last week we had an employee stay at the Best Western for a job in IL. It happens that two packages for the project did not arrive as planned. Fortunately, the staff at the hotel's front desk: Chermin, Chrystal, Elizabeth, Roman, and everyone I spoke to were highly helpful and friendly. They held the packages for us and assisted with everything we needed. Thanks very much for the help!

"Friendly Staff"

5
20/04/2017

There was great service at this hotel! I called the hotel for the shuttle coming from international terminal, and I believe I spoke to Chermin and she informed me that the shuttle would be on its way. I didn't have to wait that long, maybe within 10 minutes the shuttle arrived. Manny was very kind and friendly that he helped us with our luggage's.

"Friendly Staff"

5
20/04/2017

We had a very nice stay. Everything was close to our hotel, which made it easy to get around. The staff at this location is very young and they do a good job. Orlando, the shuttle driver, brought us from the airport. He is a great and professional man. He recommended us places to eat and things we can do around the area. I would definitely stay here again.

"Friendly staff"

5
20/04/2017

Best Western at O'Hare has a very friendly and helpful staff. One of their van drivers (Martin) is very friendly and always greets you with a smile. They are in a great location, newly remodeled, they have free breakfast in the mornings and I love having a refrigerator and microwave in my room.

"Great Staff"

5
20/04/2017

Orlando is a very nice young man. He took us to the airport and got us there quick and most importantly safe. Chermin at the front desk is very nice as well. This hotel has been remodeled and looks great now.

"PNF"

5
20/04/2017

I booked my reservation through expedia for the 1 night stay including the 1 week parking, but that wasn't the case. The front desk agent told me that all I paid for was just the room and not the parking. Luckily, Chermin still gave us the 1 week parking for $50. If I would've known that booking through expedia wasn't going to get me the 1 week parking I would've never book through them. Other than that everything was nice, breakfast was good, also the shuttle to the airport was great.

"Great services"

5
11/04/2017

I went here for my business trip and I had exceptinal help. Staff was there when i needed them. They also answer all my questions. everything was great except for the parking. at the front desk Chermin was very lovely and was just great to communicate with.

"It will be great when done renovating. Almost done"

5
28/11/2016

They just need to finish the front entrance and the hotel will be great. New carpets, Rooms are nice, people are friendly, Shuttle to Airport 24hr. I would go back and stay. Bedding was good, They had anything you needed if you forgot something.

"Nicely updated"

4
13/11/2016

This best Western has been recently updated and our room was like new. The lobby was still being remodeled. The desk clerk was very helpful when I was using the computer in the lobby to get the tickets for my flight.

stephenmerlin007, General Manager at BEST WESTERN at O'Hare, responded to this review
Thank you for the nice response for our best western ohare please come back and see us again Stephen general manager

"Good value in an expensive market"

3
09/11/2016

Stayed for one night to attend a trade show in McCormick Center. Hotels downtown were pricey so I chose to stay near the airport. The lobby is under construction but my third floor room was newly redecorated and quite nice. There is a free shuttle to / from the airport where I took the CTA train into downtown for only about 2 bucks. The included breakfast was good enough with diy waffles, scrambled eggs and sausage, cereals, etc. The bed was comfortable. There is a sports bra next door. What's not to like?

stephenmerlin007, General Manager at BEST WESTERN at O'Hare, responded to this review
thank you for staying with us at our best western O'Hare Yes the lobby is almost complete but the rest of the hotel is new and like you our guest has loved it. We knew you would like breakfast who knew mom would be right breakfast is the most important meal of the day that's why we focus on a great hot breakfast . please come back and see us again stephen General Manager

"CONSTRUCTION"

1
03/11/2016

I wanted to write this review last week after our stay but better late than never. Our room, and probably all the rooms were very small. The beds were not very comfortable. The hotel employee assigned a room on 2nd floor right next to the ice machine! The ice machine was so loud we didn't even enter that room, and promptly went back to the front desk and asked to change our room, he was very cooperative about that and changed our room. It was late due to our flight arriving late into Chicago so didn't go back down to let the employee know that the pipe in the bathroom was leaking like a sieve. We did let them know about it the next morning, and changed our room again! As you walk into the lobby, all this construction is going on, nothing cleaned up or put away, just a big mess!!! I was disappointed and will not stay there again!!! These hotels ask for a lot of money for one night, and I expect clean, nice rooms, and an inviting atmosphere! It also seemed that daytime employee's were more concerned about having a good time with fellow employee's in the back office than staying out on the counter where they belong. Always waiting for one or the other to come out from the back to help us. So good bye to this Best Western, no longer a fan.

stephenmerlin007, General Manager at BEST WESTERN at O'Hare, responded to this review
thank you for staying with us please accept our apologizes for the problem you ad at our hotel if you do experience a problem in you room please allow the desk agent to make it right please come back and give us another change to win you over as a best western fan Stephen General Manager

"Pleasant"

3
28/10/2016

At arrival waited twenty minutes to get checked in due to the hotel being busy at that moment and they only had two receptionists, both seemed very friendly and helpful, providing good customer service. As we got to the room we found two single beds, but we booked a king bed so had to go sort that out, luckily they moved us to a room that we booked quite quickly. The room looked modern clean and as described when we booked it, bed was really comfortable. The lobby offers access to a computer and printer as well as complimentary hot drinks throughout the day. At that time there was some sort of construction going on with a part of the lobby so that did not look appealing. For people that stay over for the first time it is very unclear on where to go for breakfast, we have spend ten minutes looking for the place, then we asked one of the housekeepers where to go and due to her lack of English she showed us that the breakfast was at the dinner separate from the hotel. The choice at breakfast was simple but enjoyable. On the day of the check out we took the opportunity to use the free shuttle bus to the O'Hare airport that got us there quickly. As a whole both my partner and I enjoyed a two night stay at this hotel and we would recommend it to others.

stephenmerlin007, General Manager at BEST WESTERN at O'Hare, responded to this review
Thank you for staying with us please accept our apologizes for the delay in your check in at our hotel. A large group was checking in at one time that slowed down the time We are glad you liked our new renovated hotel. Our new breakfast is located in the lobby area and a hot breakfast with fresh eggs bacon and waffles lots of fresh fruit is a great way to start your day. Our shuttle to and from the airport makes it easy to stay with us. Please come back and see us again Stephen General Manager

"Stranded at O'Hare"

4
26/10/2016

I was thrilled to get a room at 10 o'clock at night after being left stranded at O'Hare airport by American airlines. The hotel is under construction, but that didn't affect me since I was checking in late at night and leaving early the next morning. The room was clean, the bed comfortable, and the bathroom very nice. The hotel was a bit noisy, but the white noise app on my phone fixed that and I was able to get a good night's sleep. The best part is the hotel staff. They are extremely helpful and friendly. The girl on duty last night was so sweet and Jason checked me out this morning, then drove the shuttle to the airport. He was awesome. Another plus - the hotel is less than 10 minutes from the airport.

stephenmerlin007, General Manager at BEST WESTERN at O'Hare, responded to this review
WOW thank you for the great review at the best western ohare Jason sends his thank you Thank you for telling the world of our great service located just next to the airport (with out the noise) please come back and see us again stephen general manager

"Good Price"

5
23/10/2016

Good price-nice breakfast-shuttle to airport + very close... excellent room good internet-quiet-nothing to complain about here...will be back..this was our second recent stay.friendly staff also....location is very close to airport-free shuttle starts early. cant go wrong here.....

stephenmerlin007, General Manager at BEST WESTERN at O'Hare, responded to this review
Thank you for telling the world of the great price, staff and close to ohare airport our best western @ ohare is a newly remodeled hotel Thanks you for the great commits please come back and see us again stephen General Manager

"The newly remodeled rooms are very nice"

5
21/10/2016

This place almost seemed too nice to be a Best Western. The newly remodeled room and comfy bed felt similar to a 3-star, upscale hotel. The WiFi worked well (no hassles). The free breakfast was very good. The eggs tasted real and the sausage was pretty good. The parking lot was very crowded but I was lucky enough to get a space near my room. The adjacent restaurant/bar (Shoeless Joe's) was very good and had a very good selection of craft beers (on tap and in bottles). The menu prices were good. The lobby was being remodeled but I wasn't there for long (check in was easy... Great Staff). This hotel has a good location with easy access to the expressway and the O'Hare airport. I highly recommend this hotel

stephenmerlin007, General Manager at BEST WESTERN at O'Hare, responded to this review
Thank you for the great commits about our best western @ ohare We agree breakfast is the best. Great WiFi and a great staff to make your staff fabulous please come back and see us again stephen general manager

"Great airport hotel!"

5
21/10/2016

I always stay at the Best Western O'Hare when in Chicago for work. it's clean, comfortable and has great access to O'Hare. Fast internet, newly renovated rooms and a good breakfast all help to make this my favorite airport hotel. The staff are friendly and efficient. Two airport shuttles per hour is a plus.

stephenmerlin007, General Manager at BEST WESTERN at O'Hare, responded to this review
WOW thank you for telling the world of the great service you received at the best western ohare Our staff sends there thank you please come back and see us again stephen general manager

"Close to O'Hare. Nice Pleasant Staff"

5
19/10/2016

My wife and I stayed at this motel August 2016. Desk person very pleasant and helpful. The motel was clean. Liked that we could park our car in their lot for free. The shuttle driver was very nice and professional. Next time we fly out of O'Hare will stay again.

stephenmerlin007, General Manager at BEST WESTERN at O'Hare, responded to this review
Thank you for staying at the best western ohare. Our staff send there thank you for the great commits about our service to our guest please come back and see us again stephen general manager

"Convenient and Pleasant"

4
13/10/2016

The facility was very clean and has updated decor with remodeling in progress. The rooms were comfortable and quiet. The service was efficient but not particularly friendly. Breakfast was typical of Best Western.

stephenmerlin007, General Manager at BEST WESTERN at O'Hare, responded to this review
Thank you for staying at the best western ohare Please come back and see us again

"BED BUGS!"

1
11/10/2016

My boyfriend and I checked into this hotel for one night and the next morning we were covered in bites from bed bugs. I should have heeded the other reviews about this place.The location was close to the Allstate arena and the price was cheap but so not worth the trouble. It also seems like the hotel lobby was under construction and has been for several years.

stephenmerlin007, General Manager at BEST WESTERN at O'Hare, responded to this review
Please accept our apologizes for the problem during your stay Did you inform the desk during your stay. Please check with the last hotel before your stay with us in the world today you can pick these up any were Bus, airport,train movie theater. We complete a daily inspection of each room and have a pest service that treats our hotel on a monthly basis stephen general manager

"Great Breakfast and Service"

4
10/10/2016

The continental breakfast was wonderful! Much more variety than I expected. The building looks a little rough in some places; I believe they are currently doing some renovations. However, the guest room was extremely nice with a clean, modern bathroom, a comfortable bed, and overall nice amenities. My boyfriend accidently left his charger behind, and when he called the hotel to ask if it was there, they offered to ship it to him without charge. Very great service!

stephenmerlin007, General Manager at BEST WESTERN at O'Hare, responded to this review
Thank you for staying at our Best Western O'Hare and telling the world of the great service our hotel has to offer Yes we agree A hot expanded breakfast is the best part of the day that is why we try so hard to make it right. Our rooms are a big hit thank you for taking time to tell us hope to see you again soon Stephen General Manager

"Used Parking facilities...BW O'Hare staff very helpful and got me to the airport in time!"

5
08/10/2016

I am familiar with this hotel for having stayed there earlier this year. On this trip, I found myself needing parking facilities as everything at O'Hare was booked for Labor Day weekend. Not one to believe every space in three huge overflow parking lots would be filled, I was wrong, with just an hour to make boarding time (after driving several hours to get there). I went to BW and the front desk clerk was extremely helpful in getting me on the website to pay for the parking tag and show me where I needed to park. The staff whisked me away to the terminal, and with the help of a helpful TSA employee, I was able to make my plane. If it wasn't for quick thinking and previous knowledge of this hotel, the friendly staff, and responsive shuttle driver, I would not have made my plane and my birthday weekend would have been a disaster. Thank you! Note, I have stayed here before...the renovation that has been taking place is really creating comfortable, quick access to the airport.

stephenmerlin007, General Manager at BEST WESTERN at O'Hare, responded to this review
Thank you for the great response and telling the world of the great service and location our best western ohare our staff send there thank you stephen general manager

"Very average property"

2
07/10/2016

This is a very Average hotel. The pillows smell. The reception area is under renovation and quite shabby. No bottled water in the room. No microwave. The design of the hotel is quite old fashioned. The lift is scary. All in all not a very pleasant experience of staying. There are many other options in the area.

stephenmerlin007, General Manager at BEST WESTERN at O'Hare, responded to this review
thank you for staying with us and bearing threw the lobby renovation the rest of the hotel is completed just the lobby is left to complete and our guest love the new design in the rooms All rooms have a microwave and frig located inside the cabinet door please come back and try us again stephen general manager

"Good airport property."

4
02/10/2016

Enjoyed the room and complete breakfast. Shuttle service to the airport was unreliable and infrequent compared to other hotels shuttle services. The hotel is completing a full refurbishment and will become a Best Western Plus Hotel when all work is complete. Good value.

stephenmerlin007, General Manager at BEST WESTERN at O'Hare, responded to this review
thank you for staying with us and telling the world of or best western ohare in rosemont please accept our apologizes for the shuttle being tarty some times the traffic is very busy we are always pushing to make it faster pick up times Stephen General manager

"Vacation Stay"

1
26/09/2016

My wife and I wanted to see the attractions in Chicago so we booked our stay at this best western. Figured the shuttle bus to O'Hare would be convenient for the L train. We arrived at Best Western midnight to check in. They clam they didn't have reservations for Thursday night, only Friday and Saturday. Luckily we kept the email confirmation and sent us to what appeared a jacuzzi suite at one time but was removed and no couch or chair to sit on just open space. Must be a room they don't normally use! No discount offered and our key opened a different room besides! Stains on carpet and toilet barely flushed and what appeared to be mold growing on the bathroom door molding at bottom! We are very dissatisfied with this establishment and will not patronize them again!

stephenmerlin007, General Manager at BEST WESTERN at O'Hare, responded to this review
thank you for staying with us at the Best Western O'Hare in rosemont Please accept our apologizes for the problem you had during your stay the room you received was the largest room in our hotel please come back and try us again

"OK Hotel"

3
25/09/2016

Hotel is reasonably clean and appears to be undergoing renovations. Shoeless Joes sports bar is next door. Main advantage is the hotel is very close to O'Hare. The hotel van to and from the airport is inadequate and not particularly reliable.

stephenmerlin007, General Manager at BEST WESTERN at O'Hare, responded to this review
Thank you for staying with us. please accept our apologizes with your experience with the shuttle. Our location is close to the airport but at times we have traffic and this does slow down the time of arrival to door 2 Please come back and see us again Stephen general manager

"Layover In Chicago"

3
22/09/2016

The hotel location was very close to the airport which was good. Room was fine. Check In was a disaster. They couldn't find my reservation and it took almost 30 minutes to get checked in - that's unacceptable.

stephenmerlin007, General Manager at BEST WESTERN at O'Hare, responded to this review
please accept our apology for your long delay 3rd party reservation sometimes do not come over to the reservation system as it should i will speak to price line, Expedia reservation centers to make sure there system can be upgraded to relay it faster to best western stephen general manager

"Very helpful front desk"

5
19/09/2016

I made a reservation on our company travel site for my Swiss colleague that wound up not being saved. When we arrived at the hotel for check in, Becca Klueg went the extra mile to ensure my colleague, who was leaving the next day, had a room at the rate my companies web site was to have charged me. I will make the effort to stay at that hotel the next time I am on business in Chicago.

stephenmerlin007, General Manager at BEST WESTERN at O'Hare, responded to this review
Thank you for staying with us our staff say thank you its always great to see your name in lights when you do a great job.. please come back and see us again Stephen general manager

"Its ok if you need somwhere to sleep after a flight"

3
19/09/2016

The staff are the best thing about this hotel as they are very kind and helpful, the shuttle was good too. But the hotel needs a make over it is dingy and tatty and the elevators were not working when I stayed. The room I had was clean and it was quiet but needed redecorating, one night was all I wanted here. I cancelled my booking for the return part of my trip and booked into another hotel.

stephenmerlin007, General Manager at BEST WESTERN at O'Hare, responded to this review
thank you for staying with us. As we finish the remodel of the hotel every thing is new the elevators are being totally remodeled from the cab to all the inter working to make it like new Thank you for hanging in there with us while we had only 1 elevator at a time we have scheduled the work so our guest will not be inconvenienced Stephen general manager

"AWESOME STAY !! "

5
16/09/2016

It was honestly such a great stay. When I walked in Elizabeth and Chermin were so nice and informative. They helped me with a slight issue I had with my booking and did it with such patience. They were great! The room was clean, the shuttle was on time. They picked me up from the airport and took me back in 10 minutes every time. Best experience I've had at a best western. Will definitely be staying here again.

stephenmerlin007, General Manager at BEST WESTERN at O'Hare, responded to this review
WOW thank you for the great response and telling the hotel world of the great stay at the best western at ohare. Our staff send there thank you our shuttle is the main stay of our hotel thank you please stop by the desk on your next visit and let us say thank you in person Stephen general manager

"Great Shuttle Service And Employee Service"

5
08/09/2016

The personnel service was outstanding! The hotel looks great with all the recent renovations. The shuttle service was on time. This is the perfect place to stay when taking a trip out of O'Hare. We were on an European trip so this location made it very convenient and took the worry out of finding parking.

stephenmerlin007, General Manager at BEST WESTERN at O'Hare, responded to this review
Thank you for telling the world of the great service you had at out best western ohare our staff sends Thank you Stephen general manager

"Great Hotel and Shuttle Service!"

5
01/09/2016

After booking my room, i was reading some of the reviews and was kind of worried about what i was reading. Once i got to the airport in the morning i was picked up by the shuttle in in no longer than 15min. Once i arrived to the hotel it looked like it had just had some work done and the driver had confirmed that. The staff at the front desk were very nice upon check in. Once i got to my room everything was very clean, and the bed was VERY comfortable! In the Morning again i caught the shuttle back to the airport and got there in no longer than 10 minutes. I Would definitely recommend this hotel, i have a trip later this month and i will be rebooking with this Best Western! Great service!

stephenmerlin007, General Manager at BEST WESTERN at O'Hare, responded to this review
WOW. THANK YOU for telling the world of the great service and employees we have at our Hotel We agree travel time to and from the airport is very important to us too bar any traffic in Chicago we can always get there in 15 min please stop by the desk on your next visit let us say thank you in person Stephen general manager

"Great stay"

4
01/09/2016

It was a great stay. I was by myself, but got a kingsized bed which was a delight. The breakfast was served on a restaurant, about 1 min walk from the hotel. It was closeby o'hare airport, 10 min with car.

stephenmerlin007, General Manager at BEST WESTERN at O'Hare, responded to this review
thank you for staying with us We have finished the remodel of the breakfast area is it now served in the hotel on the lobby floor please come back and see us again Stephen general manager

"Very pleasant, good location"

5
23/08/2016

We were very impressed by how clean and well-maintained everything was, from room to lobby, to halls to exterior. We always saw someone cleaning. All of the staff was very friendly and helpful. The bed was wonderful. Unlike many other hotels, our room was quiet - no hallway noises. No complaints about the shuttle service or the free parking.

stephenmerlin007, General Manager at BEST WESTERN at O'Hare, responded to this review
Thank you for the great response telling the world of the great service and the clean rooms please stop the desk we would like to say thank you in person Stephen General Manager

"Worst hotel I ever stayed at"

1
22/08/2016

Very bad hotel! We stayed for 3 nights every night there was no parking plus our hotel key never worked. We had to go back down and get a new key. EVERY NIGHT! On our last night there, they told me I checked out, the guy told me I didn't book Saturday he made me go find all my paper work at midnight, where I was so tired after a day of being out, After I found the paper the guy be hide the desk wasn't happy about it and gave me an attitude. I'll never stay here again just bad customer service and inconvenience. But,one thing I will say the lady who took care of the breakfast was awesome,

"Terrible Service!"

1
13/08/2016

When I booked the room several months ago, the "sleep and fly" rate was available. When I arrived the night before my flight, they had discontinued that option and would not honor it. The EXTREMELY rude female desk clerk (I don't recall her name, but she was the only female working the desk the night of July 30, 2016 at 8PM), said that people now plan their parking via a 3rd party website. She knew this process well, because she explained to me that she worked there for a WHOLE month, and that this hotel has never offered any other plan (even though my printed confirmation shows it). I checked into the website she referred me to, and found that the parking would be $10/day for the entire trip - which wasn't what I planned on when I booked this hotel. I then asked to speak to a manager. She called the manager on the phone, and let me speak with her. She was kind with her words, and did not get rude with me at all...BUT...she told me she would like to speak to the desk clerk again to have her work out a deal for me. I thought it would be resolved in some fashion at this point. Instead, what she told the clerk to do was to charge me $10 per day for the entire trip's worth of parking. Again...$100 I didn't plan on spending when I booked the hotel. This was a very sneaky move to get me off the phone, still without resolve, and stuck in a hotel that I booked with the understanding of no-refund; or I would have stayed elsewhere for the night. In that moment, I vowed to NEVER give Best Western another dime, and decided to simply park at the airport and pay them direct. Funny thing, it was $95 for me to park there, as compared to the $100 the sneaky manager wanted to charge me. So with all of this, I vow to never, ever stay at a Best Western again, whether it be in Chicago, or anywhere on account of their sneaky business/management practices.

stephenmerlin007, General Manager at BEST WESTERN at O'Hare, responded to this review
Thank you for the feedback about our park and fly at our hotel we did not discontinue the option. But our parking does full with cars and we have to turn it off when there is no place for you to park your car. Some Third party web sites for sleeping rooms are non refundable and you (do) get free parking during your stay but extended parking has a fee Please accept my apologizes for the misunderstanding I have spoke to the agent on duty we never condone any rude behavior with our staff and have taken care of that employee. Stephen general manager

"Best Western is the best"

5
13/08/2016

I used to travel quite a lot for my job and I always stayed at Best Western Hotels. I would not like to stay anywhere else. I am always very well taken care of. For my last job, I traveled 2 days each week and I had a standing reservation at Best Western in the city I traveled to.

stephenmerlin007, General Manager at BEST WESTERN at O'Hare, responded to this review
WOW Thank you for the great response and telling the world of the great service and staff at the best western at ohare please stop by the desk on your next stay we would like to say thank you in person Stephen General Manager

"Very nice place"

5
12/08/2016

Everything inside is new, after construction, fresh and clean, Rooms, bathroom, hallways are freshly redone. AC was noisy but overall value is great, close to the airport only 5 min, and no parking fee which is the best, because all other hotels are charging 25$

stephenmerlin007, General Manager at BEST WESTERN at O'Hare, responded to this review
Thank you for the great response and telling the world of the great stay you had at the best western ohare please come back and see us again Stephen General Manager

"Worst Shuttle Service ever!"

2
11/08/2016

Like the title said, the shuttle service we received was awful! We arrived at 19.00 after 10 hours of flight at the Chicago O'Hare Airport. No signs or anything indicated where the shuttle will be leaving or even when. After asking a lot of people we found the right spot (45 min. later). A shuttle bus was there at the moment we got there and we thought we can finally go to bed soon. False. The bus was full and the driver told us he will be back in 10 minutes. Long story short: We waited for 90 minutes!!! We were trying to get a cab after 60 minutes but the prices for a 10 minute ride were ridiculous. When finally in the bus, after waiting for so long while being awake for more than 24 hours, we met a stewardess in the shuttle which told us that she called 5 times in the last 90 minutes and everytime the reception said the shuttle will arrive in 10 minutes. The worst service we ever got! Never ever again. Pay a little more and take something relaxing! The rooms by the way were used but clean and okay for us. Downside was that you could here everything on the hallway and from the street going by at the front. Breakfast was very good but served at a restaurant that shared to parking lots because there were renovations at the Hotel going on. Don't know how good the hotel breakfast was.

stephenmerlin007, General Manager at BEST WESTERN at O'Hare, responded to this review
Thank you for staying with us Please accept our apology We have replaced the driver in question please come back and see us again Stephen general manager

"Needs more upgrading"

3
05/08/2016

3rd time staying here and it has slipped. Renovations appear to be in progress but the overall quality has slipped. Banging outside doors and other noise such as loud talking disturb sleep. Breakfast below average for service and quality compared to other BW's. Had to request coffee refresh twice.

stephenmerlin007, General Manager at BEST WESTERN at O'Hare, responded to this review
Thank you for coming back and seeing us We are focused on training of our new staff members our renovation is almost complete breakfast will be in the hotel Stephen general manager

"Disappointed in Best Western"

1
01/08/2016

My wife and I stayed at the Best Western hotel at O'hare on July 30th and 31st. Check in was a breeze. Upon our arrival to the room, we entered and there was an obvious musty smell. The air condition was on. I removed my shoes to open the curtain and stepped in saturated carpet which apparently from the musty smell it has been leaking awhile. We went back down stairs and they moved us to another room. Once we settled in,it time for a shower. The water was barely warm. We were thinking that maybe there was high demand at thar time. Well I was wrong. Water out of the bathroom sink was hot but not the shower. Very disappointing. After traveling, we like a nice hot shower. Later on that day around 3pm, we needed to schedule the shuttle. No one was at the counter but the front desk person was on the phone. We figured that she was assisting a customer on the phone. We continued to wait. Based on the conversation, we determined it was a personal call. She would move back behind the counter an talk. We stood there for at least 5 minutes without assistance. Finally she acknowledged us and asked are you waiting for the shuttle? I said no. She put the phone down and then helped us. It appears her phone call was more important than helping a customer at the front counter. Our experience with is hotel makes me seriously reconsider booking at a Best Western in the future. As a past employee of this hotel chain, I was shocked to see this lack of customer service. Totally unacceptable.

stephenmerlin007, General Manager at BEST WESTERN at O'Hare, responded to this review
thank you for staying with us Please accept my apology for the service from our desk agent we have replaced her and training new employee. Service should always be the 1st concern the agents are the face of our hotel Please come back and try us again See the differences in service Stephen general manager

"Best Western Ohare"

3
29/07/2016

This hotel recently had a make over. The rooms are much nicer now but they raised the prices quite a lot with the face lift. The internet in the hotel is extremely slow making it very difficult to do work online. The staff at the front desk were friendly and helpful as usual.

stephenmerlin007, General Manager at BEST WESTERN at O'Hare, responded to this review
thank you for staying with us We are upgrading our internet to serve you better please come back and see us again Stephen general manager

"Great price for what we needed"

4
27/07/2016

We needed a cheap, but nice, hotel near the Rosemont subway station so we could go downtown for the weekend. It was a 5 min drive to the station where we parked our car for the day. The hotel has free self parking, free WiFi and looks as if it was recently revamped in terms of fixtures and finishings. No complaints.

stephenmerlin007, General Manager at BEST WESTERN at O'Hare, responded to this review
WOW, Thank you for the response and telling the world of our hotel please come back and see us again please stop by the desk and let us say thank you in person Stephen General Manager

"Nice hotel "

4
26/07/2016

The room was pretty clean, you have to walk to the restaurant do get breakfast wasn't a bother at all. Receptionist was nice even suggested places that where open at midnight. Overall a good experience. We went to the Allstate arena for a concert and it was so close to it that we went walking.

stephenmerlin007, General Manager at BEST WESTERN at O'Hare, responded to this review
thank you for the response and staying with us. Your friends will thank you for the recommendation to our hotel Our staff send thank you for telling the world of the service we offer please come and see us again and bring your friends Stephen General Manager

"10 plus rating from me"

5
25/07/2016

Newly remodeled and a perfect stay...veteran discount with tax was $109.00 The inbound hotel was crap..(hiton garden inn) and $198.00!! For veterans, this is a hell of a hotel and highly recommend it.

"Great Location"

4
24/07/2016

Nothing luxurious here, and yet I enjoyed most every aspect of my stay. Centrally located, this hotel is just what I needed for this trip- close to my family and only 5 minutes from O'Hare airport. My room (232) was very quiet, even though we were a stone's throw from the airport. The pillows were small and squishy and the toilet was unusually small, but otherwise I enjoyed my stay. The room was very clean and updated, due to an in-progress renovation. This hotel offers a small buffet for breakfast (located at a restaurant a couple buildings down and is walkable), but the food was not very good.

stephenmerlin007, General Manager at BEST WESTERN at O'Hare, responded to this review
thank you for staying with us please come back and see us again We offer lots of pillows 4 on each bed. Those over size large pillows are just to much and do not help you get a great night sleep So we offer normal pillows (like you have at home For a great night sleep Please come back and see us again Stephen general manager

"Shoddy Modern Upgrades on a Crappy Hotel With Staff Who Don't Care. Just Don't."

1
22/07/2016

When I arrived, the hotel lobby smelled like straight feces. There is construction going on, so i figured it was a funny smell from the work going on. The staff was short, and didn't give me any info about anything except that the elevator was broken. She was preoccupied with people on the phone and took two phone calls while I was standing there awkwardly unacknowledged. The hotel itself is beat up pretty badly. They are spending money to upgrade, and the items are modern, but the craftsmanship is poor. A classic "lipstick on a pig" scenario. The elevators are very old and one grinds as it moves and transits floors in a jerky motion, very unsettling, we took stairs after one trip. The hotel does not have vending machines, rather a bunch of overpriced items at the front desk. My wife a small bite when she takes meds, so we usually just grab something from the machines. We purchases two granola bars, for which the clearly marked price was 1.25. I had $3 in my hand and again the desk ignored me on the phone. Once she completed her call, she told me it would be $4. She must have seen the puzzled look on my face, and said, "$3 is fine." I was a bit confused, but let it go. The workers doing the rehab were always loitering around, making it uncomfortable. The breakfast area is being updated, so you have to walk to a restaurant for breakfast. It is just that a failed restaurant. The staff in there was super friendly, but it was extremely hot and we could hear other guests being vocal about it. Speaking of hearing, the road noise went on all night long, not the hotel's fault, but something to note, stay on the side away from the street. WiFi was spotty. Parking was crammed.This is by far the worst Best Western I have stayed in. I wish Best Western staff could "pop in" and check how they are doing things, I am certain it would not be to Best Western standards and will never stay here again, much less recommend it to anyone I like.

stephenmerlin007, General Manager at BEST WESTERN at O'Hare, responded to this review
Thank you for staying at our hotel Please accept my apologizes for the problems we have replaced the agent in question and replaced with trained happy people that can serve our guest please come and try us again i think you will see a different service attitude please by the desk and let us say thank you in person Stephen General Manager

"Bathrooms still need work"

3
14/07/2016

Remodel and decor is very nice and inviting. My bathroom still needed a lot of work. They need to update their work. Breakfast was good and always being refilled. Can't be any closer to Ohare Airport, perfect for early morning flight.

stephenmerlin007, General Manager at BEST WESTERN at O'Hare, responded to this review
thank you for the response we have been focusing on the finished product please come back and see us again Stephen general manager

"Great place to stay"

4
11/07/2016

Great place to stay. Everything was great. Priced right and the staff is very helpful. Thank you for all that you did to get my 52 employees in and comfortable so quickly. We will make sure to use you on our next trip.

stephenmerlin007, General Manager at BEST WESTERN at O'Hare, responded to this review
WOW thank you for the great review and telling the world of the great service our hotel offer Please stop by the desk and let us say thank you in person Stephen general manager

"Awesome Bargain"

5
11/07/2016

There is usually nothing fancy or notable about airport hotels. You'd do well to get somewhere clean, secure and inexpensive. If that's all you are looking for near O'Hare, I'd suggest this place. It's not much to look at from the outside and the interior corridors aren't much better but the rooms are updated and clean and surprisingly quiet for being right next to an airport. If you are looking to walk to anything notable, forget it. This isn't the place for you. But at the price, it's really good value. This hotel was much cleaner than more expensive hotels I've stayed in. There is free breakfast in an adjacent closed restaurant. It was surprisingly good despite the slightly sketchy appearance. I got my fill of food to last me until dinner here. I'd stay here without question if I was needing a room near O'Hare ever again.

stephenmerlin007, General Manager at BEST WESTERN at O'Hare, responded to this review
WOW thank you for a great review and telling the world of the clean friendly we have We are very close to the airport and our shuttle will pick up and drop you off please stop by the desk on your next stay let us say thank you in person Stephen general manager

"Cosy layover on short notice"

4
07/07/2016

Stayed here on short notice as I missed my connection to Minneapolis. Firstly availability was awesome - the staff were very understanding and we able to find me a room without fuss and without an exorbitant price. Just what I needed to cheer me up! Was really tired as I was flying from London and my flight was delayed by 3 hrs. However hotel was situated quite close to a Target where I was able to pick a few things up late night. The staff at reception were quite friendly and they even called the Best Western at Minneapolis free and informed them that I missed my flight and hence was stuck. This prevented me from being charged a night at the other Best Western. So grateful for this. Just seeing the Christmas décor at the time as well was heart warming!

stephenmerlin007, General Manager at BEST WESTERN at O'Hare, responded to this review
thank you for staying with us and telling your friends of our great hotel and service see you again soon stephen general manager

"Nice Room for the Price"

3
07/07/2016

The room was pretty nice and economical. The rest of the hotel (hallways, elevators, non-lobby entrances) seemed rather dated and well-used. What I assume is the normal breakfast area was under construction while we were there so hopefully they are planning to update the interiors over time. We had a layover at O'Hare so we only stayed for one night. The bed was comfy and the shower had plenty of hot water and pressure. Overall, it was a good deal and I'd go back again.

stephenmerlin007, General Manager at BEST WESTERN at O'Hare, responded to this review
thank you for staying with us Our new look in the Lobby is underway right now so soon the rooms will match the lobby great design and the look is WOW come back soon stephen general manager

"Needs updating"

2
27/06/2016

Hotel had a musty smell and could smell cigarette smoke. Rooms were clean. The neighborhood seemed a bit dark and dreary. Glad I was not alone as I would not have felt comfortable staying there. Breakfast was ok.

stephenmerlin007, General Manager at BEST WESTERN at O'Hare, responded to this review
wow sorry to hear you were disappointed in our new best western hotel. The lighting was being changed on the building yesterday the new lighting will give off a very bright area for the hotel that is very safe area to be in.. please come back and see us again Stephen general manager

"good hotel for business and short stay"

3
26/06/2016

nice room, enough space, clean . breakfasts served in nearby restaurant were good. shuttle was helpful to get to the airport or town. The lobby was under reconstruction so it was small with some incoveniances, but I hope they'll get better. Free big enough parking and location close to O'Hare airport

stephenmerlin007, General Manager at BEST WESTERN at O'Hare, responded to this review
Thank you for staying with us. Yes we agree with you we are the best choice for business travelers at the airport and glad you feel the same way please come back and see us again Stephen general manger

"Didn't measure up; dropped the ball several times.."

1
24/06/2016

Selected hotel based on price, proximity to airport, part of international chain (reputation) and had stayed there 1 year ago which was positive experience. In booking, I understood they are undergoing renovations but that was not a problem. But overall this year: "what a disaster" 1. Called from airport to confirm location of hotel shuttle--took 3 calls for someone to answer and elapsed time of 10-15 minutes between calls (1st 2 calls rang 10 times each with no one picking up or vm). 2.When checking in to room saw "do not disturb" sign. Had housekeeping check if occupied--it was. As returning to lobby to get a new unoccupied room saw woman who rode hotel shuttle and she was returning to her room after finding someone in it! When I got on elevator, man mentioned that had happened to him in this hotel when someone walked in on him. 3.No wakeup call; no explanation when checking out 4. No shuttle service: was told it was at another hotel (which it wasn't) and that Best Western would pay for taxi to airport ($20 fare); lobby person asked to have cab driver come in to get paid before taking me; afterward when I got in cab, driver said I was the 7th person he had taken that morning as there was no shuttle bus--all of whose taxi fares were paid for by Best Western--and that the hotel would not tell the taxi driver up front that they were paying so when he got to airport and found out the customer was not paying he had to return to Best Western to get paid after dropping off the customer (at least they told the driver and paid up front for me) Rooms were fine and fitness center was good. But they have to get their act together--any one of the above would be unacceptable and given the set of screw ups they need to fix their hotel management and customer service in a variety of areas But in sum, "worst Western"

"Not what i've come to expect from Best Western"

2
23/06/2016

Lobby was extremely small. Very crowded with only 10 people waiting. Room was in the middle of remodel construction. Windows were very difficult to open and close. Breakfast bar served tainted milk. The restraint was in pretty bad shape. It appears that they are going to renovate it but i'm surprised that they waited until it got to this shape before they started. The elevators were antiquated. We did not feel comfortable using them for fear that something could go wrong.

stephenmerlin007, General Manager at BEST WESTERN at O'Hare, responded to this review
Thank you for staying with us . Thank you for overlooking our mess while we build the new breakfast located off the lobby. We are using the pine grove restaurant located in our complex until finished The windows in the hotel are built not to open. please come back and try us again stephen general manager

"NO SHOW"

1
17/06/2016

We waited for Pick up from the Airport for over one hour !!!! They never asked if we were Domestic or International !!!!!!! That should be the first thing you should ask your customer !!!!!!!! Than when we finally arrived back at the Hotel and I told the Manager what happened ,No apology was given and we told her we will never be back after having called several times wondering where our ride was they kept saying oh driver will be there traffic is heavy ! Lie, Lie, Lie, Holiday Inn is across from Best Western and we saw them come and go several times, Also Hotel is 8 mins from Airport ! she finally finished chewing the food in her mouth, and said I'll tell the girls they need to ask where customers are next time. That was it that's all she said Wow - Remember you are only as good as the people who greet you and take care of you at the front desk ! Folks go to Holiday Inn across the street , we are next time !!!

"Convenient shuttle to O'Hare, and good breakfast"

4
15/06/2016

Nice hotel with convenient shuttle to O'Hare. Complementary breakfast offered at adjoining restaurant. Rooms are modern and clean. Some remodeling going on but it wasn't disruptive. Staff at front desk were friendly and helpful.

stephenmerlin007, General Manager at BEST WESTERN at O'Hare, responded to this review
Wow thank you you for staying with us and telling the world of the great service, breakfast and shuttle service we offer. on your next stay please stop by the desk and let us say thank you in person stephen general manager

"Internet problems"

4
15/06/2016

I have stayed here over 20 years. I really like the modernization of the hotel. However, Best Western needs to invest in decent internet. In our business world the internet is now a necessity, not a luxury. The internet at this location is down or very weak more than it is at a normal level. I am not able to hook up to my company computers on about half my stays

stephenmerlin007, General Manager at BEST WESTERN at O'Hare, responded to this review
Thank you for staying with us for over 20 years and Glad you can see the renovation are a great success with our guest We are always updating our services. The internet is the driving service in our life's today and we are growing to meet the demand of each guest having 3 items to log on each day please keep coming back and see the great changes we are making to serve our guest Stephen General manager

"very good and free breakfast"

3
14/06/2016

This hotel is under remodeling construction for it's appearance is not the best but it was enough for my budget .I don't recomment this place for families with kids because it is very dusty. The people's hotel know their jobs, always friendly and helpful. The free breakfast was overall OK since none of the surrounding hotels offer that service.The airport shuttle was very convenience for me because from there I used to take the train to down town area since there's not much to see around this hotel even not a restaurant to eat.

stephenmerlin007, General Manager at BEST WESTERN at O'Hare, responded to this review
Thank you for staying with us we are working hard to complete the renovation the new best western O'Hare will be worth the wait. We have a great breakfast and a super free shuttle to the airport please come back and see us again stephen

"Verify your CC statement with booking charge - They may rip you !"

1
12/06/2016

I'm a business consultant. I booked for 2 nights here. My stay was totally not worth it. I'm not very creepy about facilities and very adjustable. But I would review this place for below reason. 1) Normally i don't cross verify my credit card posting with hotel booking charge. Today when I checked, I saw exactly $100 overcharge. On calling today they say, I'm charged because an Iron board and Iron was missing from my room. I'm a travelling consultant and travel every week. For first time such a thing was said to me. Wasn't it their responsibility to inform me of the missing stuff before posting this charge ?? So next time you stay at this Best Western hotel make sure you cross check your Credit card statement with the Booking charge. They may silently overcharge you.

"Airport Hotel"

4
11/06/2016

This Best Western runs a shuttle bus to and from the airport, two per hour round the clock. Mind you I had to find out where to meet the bus - there is a special shuttle bus area at ground level - stand 2 for BW. This was our first visit to Chicago and we arrived late in the evening - around 10pm - so the shuttle bus was really convenient. I hadn't realised the hotel was getting refurbished so understandably there were sections getting painted, boarded of,etc. To be honest, since we were only staying one night, that didn't bother us too much. The bedroom was at the end of the corridor and was a huge L-shaped room. The bed/ furniture/ bathroom all looked as if they were new. Everything lovely. Despite this the room was a bit soul-less since the 'short' part of the 'L' was empty. It was big enough to take another double bed, so the room looked kind of empty overall. However I'd rather have that problem than a poky wee room. Breakfast was included but was provided in the restaurant next door, (I assume since the hotel was in the middle of its refurb). We were disappointed in the breakfast. The food wasn't too bad: there were sausages, omelettes, pancakes, usual cereals, fruit, etc. It was all self-service (as usual), but only one member of staff, who stood blethering the whole time. All the crockery and cutlery were disposable. So no staff required! As we toured around we discovered that the disposable plates, etc are not all that unusual in the States. This was a bit of a hurdle for my husband, who won't go into a coffee shop if they only have paper cups! There was no restaurant in the hotel so we went to a bar/diner a couple of hundred yards away. Full of TVs! But good value.

stephenmerlin007, General Manager at BEST WESTERN at O'Hare, responded to this review
Thank you for staying with us we are working hard to make it the finest best western in the area Our breakfast will be located off the lobby area to serve you better please come back and see us and be apart of our new best western family Stephen general manager

"served the purpose"

4
09/06/2016

this hotel was undergoing some remodeling, so that was a bit unsightly, but overall it served the purpose nicely for a one-night stay. nice breakfast at restaurant next door (which was included in price of room)

stephenmerlin007, General Manager at BEST WESTERN at O'Hare, responded to this review
Thank you for staying with us and putting up with our mess during our face lift to the new Best Western O'Hare. Our breakfast will located off the lobby to serve you better. Our new shuttle vans are here to faster service to and from the airport Stephen General Manager

"Good people, but overall? Meh."

3
06/06/2016

This is an older, slightly grubby property, slowly being upgraded. Having said that, my room was spotless and comfortable. The management are paying insufficient attention to details (the brand new shower fittings in my room had been installed wrong but apparently nobody has noticed yet). I don't much mind that it takes almost an hour to get a shuttle; I mind that, having phoned twice, I was never told that this is pretty much the normal time. My only question was whether or not there was a problem, in which case I would have taken a taxi. All I was told was "I have phoned the shuttle driver." Some leadership by the management to the staff (who have to take the heat over this) would be helpful. Getting something to eat is a problem. The attached restaurant is closed and only serves breakfast. The attached sports bar is...well, it's a sports bar, noisy with a sports-bar menu, not my favorite kind. Having said that, the sports bar's kitchen is good and the service is excellent. The hotel's people are excellent, from the front desk to the cleaning staff to the shuttle drivers. They make up for the property's tired spirit and poor presentation. But that's more of a burden than staff should have to bear. Management needs to wake up.

stephenmerlin007, General Manager at BEST WESTERN at O'Hare, responded to this review
Thank you for staying with us and putting up with our mess during our face lift to the new Best Western O'Hare. Our breakfast will located off the lobby to serve you better. Our new shuttle vans are here to faster service to and from the airport Stephen General Manager

"Not happy"

2
04/06/2016

The room was ok. I had seen this room for $118 on line. When I called to make a reservation the girl said $150. I said it's $118 on line. She said in order to get that price I had to book on line. So I did. Two days before arrival I called to verify and ask questions about how the park and fly works. She said that I didn't have a park and fly reservation and to have it I would need $50 more. I said I would call her back. Checked into canceling my first reservation but it was too late. I would still have to pay, so I called back and said I guess I would have to pay the $50 for the park and fly because I could not cancel my previous reservation. She says that she can't sell it to me now cause the garage is full. I was getting pretty irate by now and she said they would make room for me. We made the plan to go to airport next morning and I asked about pickup. She said just watch for their van it runs every half hour. After our 20 hour flight home we stood outside waiting for the van. After 20 min he arrived and we flagged him down. He said did we call hotel for pickup? We said no we understood that you come every half hour. He said not to the international side, only domestic. He just happened to buzz by the international side since he had had no one on the domestic side. Driver was great by the way. Very frustrating. The staff needs to be better informed so they can give us the correct info. Luckily I'm a worry wort and made that first follow up call or we would have been left with nowhere to park our car. Don't plan to stay here again.

"JUST CONVENIENT"

2
04/06/2016

Being close to O"Hare Airport & shuttle service from hotel, it looks convenient. But i have to wait at airport for one hr. for shuttle service ( although hotel people say claim half an hour service. poor hospitality though rooms are spacious. breakfast at the attentively staffed Pine Grove restaurant next door was appreciated.

"Convenient"

4
01/06/2016

Convenient for my short business trip. Just stayed there the 1 night - hotel helpfully organized taxi for my trip next day. Free breakfast -very decent. Room was very clean and quiet - would recommend

"A place to spend a good nights rest."

3
25/05/2016

Located a few miles from Chicago O'Hare this Best Western offers a place in between flights. Room is spacious, quiet and clean. Breakfast is less than expected and dining room is utilitarian in style. There is nothing within walking distance except for the customary MacDonald restaurant.

"Great stay for the ACEN convention"

4
23/05/2016

We wanted to save some major $ during our daughter's weekend stay for the ACEN convention, so we choose Best Western. Turned out to be a great decision because they had a shuttle that ran quite frequently during the day (until 10pm) for drop-offs at the D.S. Convention Ctr, which gave us a break. Free complementary breakfast at the attentively staffed Pine Grove restaurant next door (which was otherwise closed for construction) was appreciated. The room had a mini-frig and microwave. Clean, noise-proof room, free parking, and friendly staff. Called the front desk for extra bath towels and coffee during the first night's stay and they came within 10 minutes! Close to everything in Rosemont.

"Very disappointed!"

2
22/05/2016

Unfortunately, we did not have a good experience at this hotel. The front desk staff were not helpful. There was no parking left and we had to wait for a car to leave to get a spot. There was construction everywhere and it smelled of paint...okay, this is hard to control, but still. We asked for an extra blanket and we got 1 sheet an hour later. Hotel advertised breakfast and there was no breakfast because of the construction. The road noise was incredibly loud all night. It sounded like a window was open. Sorry, but very disappointed. Will not stay at this ORD airport hotel again.

"Great time!!"

5
22/05/2016

My wife and I were going to a concert that night. We have always stayed at Best Westerns, and have always been totally satisfied with our experience. Everyone is always so helpful, and we've had some great breakfasts. You're so close to all the things we want to do and see. We've never had a bad time staying here. Please, keep up the great work, and we'll keep on staying!!!

"Decent average stay"

3
22/05/2016

Enjoyed reasonably pleasant stay - however POOR LOCATION from Chicago - and little far from the Airport as well compared to some other properties. Had POOR INTERNET IN MY ROOM though internet around the hotel was v good. but this must be one off issue i hope..

"CeCe"

5
19/05/2016

This hotel is newly remodeled with fridgerators on microwaves in the room, free hot breakfast and the staff is awesome. Reliable transportation every half hour. I love staying there, it's a great price for being near the airport. There is also a McDonald's and a Sports Bar a few feet away. There is a target about 3 blocks walking distance.

"Good hotel - poor bathrooms"

3
19/05/2016

This room was re-modeled and was fine but bathroom was made for very small people. Very uncomfortable due to a very poor design. Otherwise if you have to catch a flight at O'Hare, this location is perfect.

"Not ready for prime time"

2
18/05/2016

The hotel is being renovated so things are a mess. Once that is over it might be better. The breakfast is inconvenient as well as you have to go out to a nearby restaurant. The staff is great though and the shuttle service is good. Rooms are fine with a mini-frig and plenty of places to charge your stuff.

"Good rooms but Maintenance and poor staff attitude issue"

3
18/05/2016

Pros: Rooms are being renovated with modern feel. cleaning of room is done daily and no issue found. mattress was firm. Breakfast is business as usual. Nothing fancy but no complaints either. Cons: Construction and renovation going on. Noise starts early morning disturbing the sound sleep as you can not sleep further as soon as it starts. 2. WIFI Sucks!! 3. Staff is not very nice. Some are good so depend what comes to you as luck!

"Best Western ohare"

3
14/05/2016

Overall the staff at this hotel is very good. They have been remodeling the hotel and although it much better they also raised the rates. Some of the other hotels in the area offer the same or cheaper rates for newer modern hotels. I am satisfied but believe the price is high for what you get

"Ok, but not great"

3
11/05/2016

Overall, the hotel experience was ok. The hotel is under renovations, so hopefully when its complete, the hotel will be better. The room was nice, though the bed was hard. The rest of the hotel was in need of refreshing.

"OK if you only need a room close to Ohare"

2
11/05/2016

The hotel was under construction when we stayed but we knew this going into it. The associate at the front desk was visibly flustered by the number of people in line and the phone continuously ringing. He was borderline rude with many of the customers and not very helpful. The room was OK with a lot of updates but the wifi was horrible. It was unusable for most of the night and when it did work it was painfully slow. The parking lot is extremely tight on space and doesn't appear to have enough space for everyone staying there. We considered purchasing the airport parking package but I'm glad we didn't. One customer was told by the desk staff that a 3rd party sells it and it couldn't be purchased at the hotel nor did he know who to purchase it from and another customer who had purchased it was told he had to park off site and he should have shown up earlier if he wanted a closer spot. The proximity to Ohare made our commute easy in the morning but it would have been nice if breakfast was ready before 6 am.

"This hotel was okay"

3
09/05/2016

We only stayed at this hotel for one night coming in from the U.K. The hotel is in the midst of a renovation so that impacted the appearance inside and outside greatly. The restaurant that the hotel uses next door needs an upgrade, but it served the purpose just fine. Several food choices. During renovation it seems like better care could be given to appearance.

"under construction"

2
05/05/2016

place really needs a makeover, outside appearance looks like a cheap hotel slow check in process construction in progress makes the place look tacky over inflated price for what you get, not worth the money lobby is small and outdated

"Not the best,BUT not the worst"

3
04/05/2016

This hotel is under construction ,maybe it will all be done soon. Rooms are ok, but the pictures do make it appear much nicer. There are still touches in the room that makes it not a good upgrade with the renovation, such as paint missing in bathrooms, outlets not working , no restaurant-Pine Grove - as shown online.

"Good Choice for Pre-Flight Stay"

5
04/05/2016

We stayed here the night before an early flight out of O'Hare. When we entered the lobby to check in, two intoxicated women had forgotten what hotel they were staying at and were extremely rambunctious. The staff at the front desk did an excellent job at handling the situation, and were able to check us in easily despite the disruption. The hotel was undergoing construction on the exterior, but there was no evidence of active construction on the interior. Our room was updated, clean and quiet. We utilized the free shuttle to the airport and arrived to our terminal on time. If I remember right, the shuttles run every 1/2 hour. Shuttle information was communicated to us upon check-in. I will mention that our shuttle was completely full, so if you need to be on a certain shuttle, make sure to get there early!

"Ok stay for a night"

4
30/04/2016

We spent a few hours in this hotel while waiting for a flight early in the morning. Nice and quite room, we were able to get a good night of sleep. Overall the facility including the room was clean. The Shuttle service to the airport was late in the morning.

"Great value, why pay more!"

4
28/04/2016

The new rooms coupled with the staff and prices makes this a great place to stay. Why pay more when Best Western meets all my needs for a clean nice room with at great staff.The ease of parking and access to the airport make this a no brainer.

"Nothing Special"

2
23/04/2016

Breakfast is outside the hotel as they are under renovation. Please remember to bring your key and show it to the attendant to avoid any other questions. If you are staying for a week, make sure to ask the front desk for a new password in the middle of the week as it changes. The room and the sheets are clean, bed is comfortable. Has a shuttle from ORD airport.

"stuck at O'Hare overnight"

3
20/04/2016

We used this hotel for one night when we had to reschedule out United Flight to Houston due to flooding. I was not offered a senior discount when asking and should have checked on line to see it there was a cheaper rate. The rooms are nicely updated and the motel is being redecorated so is under construction. Air conditioning seemed to stop working. Restaurant next door surprisingly pretty good and a value. Breakfast decent, although would have liked cut up fruit. Location good only if you want to be near O'Hare and use the free shuttle. Staff did not inform us that the shuttle would take us after 5 to a nearby mall for more choices of restaurants and shopping, which would have been helpful as we were without our main luggage. Found out from shuttle driver in the morning on return to O'hare trip.

"Best Western is a Best Value"

4
18/04/2016

Best Western at Ohare was a great value. Rooms were surprisingly nice but a little small which was not a big deal. Considering the cost, it was well worth the money. The restaurant lounge was great too with better than average food and service for a sports bar. I will stay at this Best Western Again.

"Nice enough but incompetent "

1
10/04/2016

The rooms have had a decent makeover and pleasant and comfortable. However, i was there for four days on business and never ONCE was coffee or shampoo replaced in the room. This morning I NEVER RECEIVED MY WAKEUP CALL. Staff is nice enough but incompetent. I just don't have time to run around doing things that the staff was supposed to do for me. Horrible service. Stay elsewhere

"Traveling Airport Stay"

4
10/04/2016

Great hotel to stay for park and fly. Even though we were by the airport, the air traffic noise was not too loud. The room was very clean, updated, and pleasant. The staff were great also. Shuttle service to airport is good. We would stay here again.

"Unlucky staying in BW at at O'Hare, Rosemont"

3
09/04/2016

While I was staying, a part of the hotel was under construction. It was noisy. In addition to the problem, there was something trouble with the internet cable system in the district. So the internet system and the digital TV in the hotel room didn't work. I couldn't watch TV nor access the internet service until in the middle of the night. It couldn't be helped. The hotel staff was friendly. There is a sports-bar-restaurant next to the hotel. I'd like to stay in the hotel again in the future.

"One night stay for airport shuttle"

4
06/04/2016

I used this Best Western location mainly because they offered a park and fly option. Even though the hotel was under construction, everything was satisfactory. There weren't any noises associated with construction during the night or early morning. My room was very nice and the bed was comfortable. Breakfast was a little hard to locate but was delicious nonetheless.The shuttle to the airport was right on time and was a pleasant ride. I felt very comfortable leaving my car parked there for the duration of my trip. Overall I would definitely recommend this hotel

"Friendly staff"

4
05/04/2016

The place is under a remodel, but the friendly staff allowed us to ignore the construction. Kizzy was at the front desk and she gave us suggestions for dinner and even avoided a parking nightmare by explaining where it was safe to park while we were away on our flight. Will stay again based on her customer service and the nice room. The remodel looks to be a great upgrade!

"Remodeling"

4
01/04/2016

In the process of a remodel, much nicer than last time I stayed there. Evening Staff a little slow but ok. No parking out back due to dumpsters. Internet and TV was down but so was the whole city of Rosemont.

"Being renovated. Don't think that will help"

2
31/03/2016

Let's ignore the fact that it's undergoing renovations and the place is a noisy mess. That won't be forever. Can tell the place was really showing wear and tear so the renovations probably much needed. But the renovations seem really cheap. Shoddy work- huge dings in tub sloppily covered with paint to try to hide it, crooked light fixtures, sloppy painting and drywall work, seal around door already loose, switch plate screws already coming out. My point is that this is what I could see. Likely the unseen "improvements" are just as bad. So I don't think the renovations will really help this hotel. Lobby is tiny. People standing on top of each other waiting to check in when shuttle from airport does a drop off. Free breakfast is at adjoining restaurant/bar. I didn't try it so can't comment on quality. Very small parking lot shared with two restaurants and a bar. I didn't feel entirely saw in parking lot by myself. Room was clean enough. Not great but not awful. Carpet seemed dirty and fixtures not wiped down in awhile. If you just want a cheap place close to the airport, this is fine. If you are a female traveling alone or with kids on vacation, I wouldn't recommend.

"best western ohare"

3
31/03/2016

they recently remodeled the hotel giving it a much needed improvement. but they also raised the rates which makes it less reasonable. its still a little lower cost than hotels in the area but still isnt as nice at the others around it

"na"

4
29/03/2016

Customer service very poor. They need more training on their staff. Hotel is under construction. Make sure to assign the rooms which are not close to the dusty areas. They seems like no care attitude.

"Will be better when it's finished"

4
29/03/2016

We stayed here on Monday 28th March 206 in room 203, a non-smoking king. The first disappointment was that, although we chose this Hotel because it was close to O'Hare Airport,has a free airport shuttle, WIFI and included breakfast. We only managed to get on the shuttle because it stopped to pick up a large family group who had booked. The Manager told us that they don't collect unless passengers phone the Hotel - a well kept secret then!. When we arrived in the small lobby the check k-in was pleasant and swift (ahead of the large group!) what we then couldn't fail to notice was the major refurbishment on the ground floor and having to walk down "Polythene Alley" to the lift (Elevator). This lift needs attention. The first pleasant surprise was our room which looked like it had recently been refurbished, with fresh walls, clean carpets and nicely finished bathroom. At this time or year we didn't need the aircon, so sleep was relatively quiet being so close to the main roads and airport. At least until the rubbish truck started banging about at about around 5.a.m. (However we were awake by then -that's how jetlag works east to west). Breakfast was another pleasant surprise, taken in a restaurant at the end of the Hotel's car park, in a very large room dedicated to BW guests. We had a( deluxe) continental breakfast with good scrambled eggs, pancakes, and sausages along with cereals , muffins etc. Good freshly made coffee as well. So summing up. Well if quests need to telephone the Hotel to get collected from the airport, they should say so on the confirmation. They need to get they lift fixed (Probably as part of the refurb anyway), and tell potential guests of the refurbishment. Would we stay again - yes, the management save the day being polite, efficient and courteous.

"Not great"

2
28/03/2016

The staff is not the greatest at customer service, there was no parking in their lot and was told to go to the garage next door, no parking there either, had to park at the restaurant. The room was updated but the construction is very shotty. Undergoing renovations so a lot of banging. Lighting in the bathroom is horrible . People sitting in the halls. Free breakfast, but you have to leave the hotel and walk across the lot to the restaurant to get it. The only thing good about this place is the price, the bed is big and comfortable, and the free breakfast is actually hot and a lot to choose from like eggs, French toast sticks, yogurt,cereal,muffins,and such. If you just need a quick place to shower and sleep then this is it.

"3-night stay"

4
20/03/2016

The room is wide and a bed is comfortable, wifi is good connection. Free Airport shuttle bus serves, approximately thirty-minute intervals, is very convenient. When you want to get Blue line subway to go to downtown it take you to the Airport. Of course when you coming back to hotel the bus pick you up, but need call. My staying was very nice.

"Renovations are moving along"

4
09/03/2016

The hotel is currently going through renovations. It's a plus because the room I was in was already remodeled and looked great. They have two elevators and a breakfast. Great location near O'Hare, free shuttle to airport. Once renovations are finished it will be a great!

"Bad experience"

3
06/03/2016

I checked into the Best Western at O'Hare the evening of 3-1-16. The first floor was under construction. I was assigned a room on the second floor. The room was clean and I was satisfied with it until bedtime. The occupants in the room above me were very noisy all evening long and at 1:00 AM started taking a shower. I immediately heard water running. When I checked my bathroom water was flooding the floor, coming from the bathroom above me. I called the night manager and he checked it out and reassigned me to a different room. I feel for the inconvenience and lack of sleep I experienced that I should be refunded all or part of the room charge of $93.88. Merlin Gay 620 124th St SW, #31 Everett, WA. 98204 425-322-5211 .

"Staff"

1
06/03/2016

The staff is so rude and nasty especially the morning staff.I will not stay there again.The elevators are dangerous you just might get stuck in one because it drops twice when you are on it.I will not recommend this hotel to any of my colleagues.

"Good price, really poor remodel, security questionable"

3
29/02/2016

Great price, close to airport, clean rooms. Remodel was REALLY poor quality for work done, sloppy. Was given a re-keyed-card without checking ID, really concerns me for safety of my self and my belongings. Staff was friendly. May stay there again if I can't find another option for the low price in an ok neighborhood.

"This place is a dump"

1
26/02/2016

We had american airlines cancel our flight( feb 25 2016 ) soo they put us in this hotel if you want to call it this place was horrible the sheets were not clean and it smelled like weed in the whole hotel if you have last 70 bucks and need a place to stay than okay but if you can afford something better please do this place is a crap hole. There was music playing till 4am and there was a lot off teens and it was soo getho . Please do not stay at this place

"Ok, but walls and door are very thin!"

3
21/02/2016

We stopped here as a pass through on our way home from vacation. I booked off of hotels.com because the rate was reasonable. Hotel is under construction but it was late when we arrived, so did not effect us much. However, walls and door are very thin...there was a very loud family in the halls and entryway for about 30 minutes, which we could hear the entire time. The renovations are nice, but they should have invested in better doors. Offers free breakfast at nearby restaurant in the morning. It was ok, but don't plan to stay again.

"More pleasant than surprise...good place for a stopover..."

4
20/02/2016

My reason for staying here was purely coincidental. Spirit Airlines delayed the flight from MSP to ORD and thus my connecting flight on American Airlines from ORD beyond, was missed. Though Spirit was totally at fault in this situation, American Airlines provided me with a discount voucher for this Best Western and it had to suffice. I'm okay with BW...this one is undergoing a renovation and happily, I was in a newly redecorated room. The room and bed was comfortable, everything was new. The color scheme wasn't harsh or unpleasant. I really didn't hear airplanes, I wasn't listening for them. Because of the renovation, the continental breakfast (which was the same as all Best Westerns) was a short walk from the lobby across the parking lot to a former restaurant being used for the purpose of BW guests. The front desk manager was working at the desk upon checkout and was very prompt in providing the receipt. The shuttle from and to the airport were scheduled and on time. Given the circumstances, all was well.

"Perfect for unexpected cancellation"

5
20/02/2016

I was stuck overnight and I was taken to this BW. First of all it was super late and I was exhausted. Secondly, it was packed w people in the same position. It was exactly what I needed. James ran the desk like a champ, getting everyone into comfy and clean rooms while also dealing w several irate customers. I was so impressed w him. The rest of the staff was also very helpful, like Vanessa and Kenny.

"I went to Chicago for a Brazilian Carnaval on Mardi-gras weekend. February 06, 2016."

1
18/02/2016

I've booked this deal by Priceline. The hotel was under construction and I was never informed by Priceline nor through the hotel when I checked in. Sunday morning on February 07, 2016 at 8:30am the workers started banging and hammering right out side of my door (they were changing the carpets). I called the reception and ask them to stop the noise, because I could not sleep, they stopped for 5 minutes and started again, I called another 2 times, but they just ignored me. Next day I contacted Priceline, and since than we are exchanging emails with them; yesterday, February 17, I've got a final email saying that they could not do anything about it, and the hotel is refusing to return will not be able to refund or compensate me for my lost (which I never asked for, but I think they should, because they did not HONORED their part of the contract, which was to provide me a night of sleep). I feel disrespected by Best Western's management and its personal working during my stay in Chicago. I would like you to be aware of how insensitive the management/personal at this location, and if you can, please avoid staying there. There are a lot of other options for hotels in Chicago. I WILL NEVER USE BEST WESTERNS AGAIN. Sincerely, Moacyr Marchini P.s. Cassandra is lying, I did call the front desk 3 times to complain about the noise.

"Unhelpful Hotel"

1
15/02/2016

The front desk needs to be trained that customer service is different from following the rules. They asked a jet-lagged me who just hauled two suitcases to come down at 2am and get the toothpaste toiletries they forgot to put in my room in the first place. 2. When it was snowing and I wanted local advice if it was better to take a train to the UNion station or a cab they refused to advice saying that they cannot advice though they were locals and I was visiting. 3. Poor service on top of banging construction through the night and dirty smelly rooms. 4. Restaurant is away from the rooms and you have to walk through the snow to get there. Only to find that its shut down for repair.

"Park n fly"

2
11/02/2016

We chose the Best Western Rosemont for the parking. The price for parking is similar to near by garages, but we chose to stay near the airport the night before for an early flight. The room we had was recently renovated and clean, but was quite small. The hotel is currently under renovation, which is needed, and I understand they want to generate revenue while under construction, but the place is a law suit waiting to happen. The areas under construction are not blocked off. Construction materials are all over the main walk ways and stairwells. The main reason for the stay was parking, so on to that. The van departs the hotel every half hour and was quick ride to the terminal. The ride back was not as nice. We arrived to the international terminal and where told to call for pickup. Several calls where placed with no answer. Finally an answer, "oh the driver will be right there, he is on the airport". 2 more phone calls and a half hour later (standing outside in 10 degree weather) the van came. Think we will be looking for better options next time.

"Do not waste your money"

1
07/02/2016

As the owner of a hospitality consultation and management group, I was deeply disappointed by my experience from start to finish. The on-site construction was chaotic and not well contained. What was not under construction was old, rickety, and concerningly dirty. Only 1 (very old & barely functioning) elevator was in service and it was on the exact opposite end of our hall. It was as if we were staying in an unfinished, abandon building. The room itself was clean and clearly renovated, so that was a relief. The girl at the front desk was pleasant, but unprofessional and seemingly untrained. We expected that room service would have been available, but since it was not, we called asking if she had any menus of local restaurants that deliver. Instead of sending one up, she suggested we walk back down and pick it up from the front desk if we were interested. But the most unbelievable experience of the evening was the bugs found in our towels (I have photos for reference). Due to this experience, I will not be recommending Best Western to any of my friends, family, or clientele.

"Front staff very helpful (Kizzy/Karen and Racilda)"

4
28/01/2016

Poor wifi, staff helped me out by changing rooms :) hope they fix this. under construction presently.....until done it is a bit messy. but staff were very friendly, I would stay once again Airport nice and close.

Sarah O, Manager at BEST WESTERN at O'Hare, responded to this review
Thank you for taking the time to leave us this review. We appreciate all feedback as it helps us better train our staff and serve our guests. We apologize for the poor WiFi service. We are currently under renovations, and looking forward to a newly remodeled property in the near future. We are conveniently located within minutes of O'Hare International Airport. Your compliments will be passed along to our Front Desk Staff, I am pleased to hear they provided friendly service. Thank you again for your feedback, and for choosing to stay with us at Best Western O'Hare!

"Ohare Best Western"

3
26/01/2016

They have remodeled the rooms and now are much nicer. They did raise the price since the remodel. This is one of the better priced hotels near the airport but still pricey for what you get. However the staff has always been nice and helpful.

Sarah O, Manager at BEST WESTERN at O'Hare, responded to this review
Thank you for taking the time to leave us this review. We appreciate all feedback as it helps us better train our staff and serve our guests. We are delighted to hear you enjoyed staying in our newly renovated guest rooms. Your compliments will be passed along to our entire staff. Thank you for choosing Best Western at O'Hare, and please visit us again soon!

"Honest Staff"

4
26/01/2016

We have used this hotel in the past when we fly out of O hare. It is always clean and meets the need of a hotel before a flight. This last trip my wife and I forgot a coat in the room and didn't realize it until we were back from the trip and home 7 days from when we left. My wife called the hotel and they stated it was locked up safe in a closet waiting for a call. I drove in to pick it up and dealt with Vanessa and Gricelda both wonderful young women, they had the coat offered a cup of coffee and thanked me again for our business. Great customer service.

Sarah O, Manager at BEST WESTERN at O'Hare, responded to this review
Thank you for taking the time to leave us this wonderful review. We are pleased you choose to stay with us when flying out of O'Hare and thank you for your loyalty to Best Western. Your compliments will be passed along to Gricelda and Vanessa, they are both true assets to our team. We look forward to your next visit!

"Service"

5
18/01/2016

Location was great, walking distance to All State Arena was a breeze. The Continental breakfast was ok, currently doing renovation, The hallways and stairs need updated but the room was very nice for the price. The front desk attendant was Awesome! he handle the overflow of guest nicely most others could not of done this at 10:00pm on a Saturday. Thanks James!

Sarah O, Manager at BEST WESTERN at O'Hare, responded to this review
WOW! Thank you for the fantastic review! We appreciate your feedback and will definitely pass your compliments along to James! Glad to hear you enjoyed your stay, we are conveniently located with minutes of Allstate Arena. Come visit us again soon!

"Very comfortable bed, great park 'n fly choice"

5
09/01/2016

The only thing I was disappointed about was that the restaurant wasn't open early enough for us to eat the complimentary breakfast there before our 7 a.m. shuttle...and to get to the restaurant we had to go outside in the cold. Besides that, the front desk clerk was very nice when we checked in, answering all my questions about the shuttle. The shuttle was organized, you signed up for a departure time, and was on-time taking us plus on-time and in the place they said they would be when we came back. I admit I don't like walking all the way from baggage claim to the shuttle center at O'Hare, but I think the only way to avoid that is to stay at the hotel right on O'Hare property. Our car was safe there for a week, no problems with the park 'n fly option, and the bed was like a cloud...loved it!

Sarah O, Manager at BEST WESTERN at O'Hare, responded to this review
WOW! Thank you for the great review! We appreciate you taking the time to leave us this feedback. We are sorry you missed breakfast in the morning. Next time you stay with us, if you have an early flight, we do offer a "grab and go" breakfast available at the Front Desk. Glad to hear you took advantage of our park 'n fly, it is a convenient option when flying in and out of O'Hare! We look forward to seeing you again next time you are in Rosemont!!!!

"Overnight stay for drop off at Airport"

3
04/01/2016

They are in the process of remodeling and upgrading this hotel. A lot of dust was in the air. The breakfast was very good and great people however you had to walk outside to another building to get there in the snow. Breakfast had a great variety of fresh items. We had some small issues with our room and they did give us a discount on the room. The area was nice right across from Enterprise car rental. Once this hotel is completely remodeled it will be a great place to stay.

Sarah O, Manager at BEST WESTERN at O'Hare, responded to this review
Thank you for taking the time to leave us this review. We are currently under renovations, and apologies for the inconvenience that may have caused. We are looking forward to many upgraded amenities, including a new breakfast area, and hope you will come visit us again to see our improvements.

"Poor experience"

2
30/12/2015

Our entire reservation was messed up. Our keys got voided within one hour of us checking in and by the time we placed our things in the room, went to dinner and got back.... the hotel staff could not locate our room and kept telling us we were in a different room, when we certainly were not. It took 30 + mins to locate our belongings in the room we had already been assigned to. It was all very unorganized. The whole hotel was under construction and they continued working, making awfully loud noises until 6:30-7pm. Construction tools were left out in the hallway unattended for hours. A large circular saw was left right out in the hallway, with no one around for hours... sounds safe, right? The window frame in our room was broken and would not shut properly. It was also left open the whole day prior to us checking in, therefore it was freezing in our room. The whole visit was not pleasing in the slightest, will certainly never be staying there again. Will be sure to let anyone know going to Chicago/Rosemont, to not stay there.

Sarah O, Manager at BEST WESTERN at O'Hare, responded to this review
Thank you for taking the time to leave us this review. We appreciate all feedback as it helps us better train our staff and serve our guests. Please accept our apologies for the inconveniences you experienced during your stay.

"comfortable"

5
21/12/2015

Best Wester at Ohare Air port is nearest and quiet and comfortable...very convenient and nice bar and place to eat ( shoeless Joe )...friendly staff great services and clean quiet room. Courteous Hot breakfast area included!

Sarah O, Manager at BEST WESTERN at O'Hare, responded to this review
Thank You for the fantastic review! We are pleased to hear you enjoyed your stay and hope you will visit us again soon! Thank you for choosing Best Western at O'Hare!

"Excellent!"

5
14/12/2015

We had an excellent stay and loved the shuttle to the All State Arena!! The breakfast selection was amazing. The staff that checked us in was extremely informational and friendly. Thank you so very much!

Sarah O, Manager at BEST WESTERN at O'Hare, responded to this review
WOW! Thank you for the great review! We appreciate all feedback and are pleased to hear you enjoyed your stay! Thank you for choosing Best Western at O'Hare, we hope you visit us again soon!

"Hotel is great, but don't go to nearby Enterprise car rental!"

4
07/12/2015

The Best Western staff were friendly and courteous. Was the perfect place to spend the night with a baby (after an evening arrival from Europe) before renting a car the next morning and driving elsewhere. Make sure to book in advance, as the hotel was pretty full. But be warned: the nearby Enterprise car rental staff are the worst. Have had many good experiences at other Enterprise branches in the past. But we had a simply awful experience at the O'Hare location near this Best Western. The Enterprise staff were unprofessional, imcompetent, and unhelpful. Plus, Enterprise has no WiFi if you hit a snag and need help.

Sarah O, Manager at BEST WESTERN at O'Hare, responded to this review
Thank you for taking the time to leave us this great review. We are pleased to hear you enjoyed your stay, and hope you will visit us again next time you are in the area. Thank you for choosing Best Western at O'Hare!

"Assigned Occupied Rooms"

1
06/12/2015

I stayed at this hotel on November 11, 2015. This was the worst experience living in any hotel on planet earth. I arrived at 1:30 AM on November 12. Upon reaching the hotel the guy at the front desk asks me if I have a coupon for the price for a reservation that I had made 2 weeks in advance. Then it took him about 40 minutes to finally assign me a room. I go to the room and try to open the door with the electronic key and the room would not open. So I go down back to the guy at the front desk and explain him the situation and he tells me that I probably went to the wrong room. He sends another employee with me to the room which he had assigned me earlier to see what is going on. The employee the door of the room and to my surprise there seems to be a person in the room. Instead of greatly apologizing to the guest that was staying in the room, the employee asks the guest to open the door or he would open the door. Upon hearing this, the guest got infuriated and was calling the cops. All this time the hotel employee kept insisting that the guest should not have been in that room and even asked the guest to provide a letter confirming his reservation at 3:00 AM in the morning. Then we went down to the front desk again and the same guy now issued me another room. Thinking that this might be an error I let it go and remained calm. So now I go to my new room pulled my luggage in and turn the lights on in the room and only to be shocked to see that there is a couple already occupying the room. Fortunately for me the couple was sleeping and did not wake up by the sound and I quietly exited the room. At this point, I just talked to other hotels nearby, got a room, and just left the hotel. However, during this time another guest came to get a room, and had the exact same experience.

Sarah O, Manager at BEST WESTERN at O'Hare, responded to this review
Thank you for taking the time to leave us this review. We appreciate all feedback as it helps us better train our staff and serve our guests. Please accept our sincerest apologies for your stay. We are currently under renovations and striving to improve our guest experience every day.

"Recently remodeled but...."

2
02/12/2015

The bathroom had no shampoo. The bottom of the toilet was not changed out during recent remodel and there appeared to be a small "turd" in bottom of toilet.....it was not because it would not flush but who would know unless the toilet was flushed. Advertised as Wi-Fi but was in room as far from front desk practically and wifi worked maybe 10% of the time....totally disappointing. TV remote control would only channel down....channel up did not work. Outside of hotel is currently getting facelift but too many issues still inside in my opinion. I would not stay there again.

Sarah O, Manager at BEST WESTERN at O'Hare, responded to this review
Thank you for taking the time to leave us this review. We appreciate all feedback as it helps us better train our staff and serve our guests. Please accept my apologies for your stay. We are under renovations and striving to improve our guest experience every day.

"Horrible "

1
01/12/2015

This place is horrible I wouldn't recommend it not even to my enemies! Front desk is non communicative I asked to get a shuttle to target and they said yes then I came down at 4 and they said that there was no backup driver ! And that they weren't informed about it ! The room had a nasty smell! And then I go to the bathroom and it had small bugs on it I checked out not long after and all they wanted to do was give me point . That's ridiculous never going back.

Sarah O, Manager at BEST WESTERN at O'Hare, responded to this review
Thank you for taking the time to leave this review. We appreciate all feedback as it helps us better train our staff and serve our guests. Please accept my sincerest apologies for your stay. We are in the process of renovations, and working hard every day at improving our guest experience.

"Pleasant Stay"

4
24/11/2015

We booked this hotel last minute because of a cancelled flight and were very pleased with this hotel room. The bed was so comfortable. It was only one night but we would definitely stay here again if we are in Chicago. The hotel staff were very accommodating and very nice. We didn't stay for breakfast as we had an early flight but the coffee was great.

"Comfortable Room in a Hotel undergoing Improvements"

3
19/11/2015

We arrived on a rainy Chicago evening on the free shuttle from O'Hare to a rather grim looking hotel with signs of construction detritus in the car park, my low cleanliness rating reflects this and not the room cleanliness. The reception area does not look welcoming but the ladies in it were friendly and efficient. This place had that tired, used feel that busy places have after a while. However, the room was excellent, soundproofed from the airport noise and clean and comfortable. It had a microwave,refrigerator, iron with board and the ubiquitous multi-channnel wide screen TV. The hotel also has a gym area if you fancy working out. The construction area is screened off but the friendly artisans like loud music and I am glad my room was farther away from the renovation and construction area. I spoke to a construction worker and he reckoned they should be done around the new year. Self serve free hot breakfast is served in the Pine Grove Restaurant next door and is very good fare in a cafeteria like environment.

Sarah O, Manager at BEST WESTERN at O'Hare, responded to this review
Thank you for taking the time to leave us this review. We are pleased to hear your room was comfortable. We are in the process of renovating, and hope you will visit us again to see our hotel once the renovations are completed. I will pass your compliments along to our Front Desk Agents, they are all true assets to our team. Thank you for choosing Best Western at O'Hare!

"Good place to stay near the airport"

4
17/11/2015

For a reasonably priced, clean, and friendly place to stay with food in walking distance this is a very good option. It is close to the airport and its easy to get around this side of town. The hotel is being remodeled currently and the work they are having done looks very nice, our room was clean, quite, and was decorated nicely.

Sarah O, Manager at BEST WESTERN at O'Hare, responded to this review
Thank you for the great review! We are pleased to hear you enjoyed your stay. We are conveniently located within minutes of O'Hare International Airport. Thank you for choosing Best Western O'Hare! Next time you visit, please stop by the Front Desk so we can Thank You personally for staying with us!

"Posted pictures were of a different hotel"

2
17/11/2015

Hotel was under construction, which was not mentioned on this site, it was a complete dump. The staff were nice and the room was good. The pictures posted of this hotel were false, they had to be from another property. Extremely disappointed.

Sarah O, Manager at BEST WESTERN at O'Hare, responded to this review
Thank you for taking the time to leave us this review. We appreciate all feedback as it helps us better train our staff and serve our guests. Please accept our apologies for your stay. We are under renovations and apologize for the inconvenience.

"Don't Waste Your Money!"

1
16/11/2015

I stayed at this Best Western hotel for one night as my connecting flight did not leave from O'Hare until the next morning. My room was appalling to say the least. There was a huge crack in the bath tile. The exhaust fan was loud. The faucet on the sink was broken. There was mold/mildew in the bathtub area. The linen on the bed was filthy, and the room was not cleaned properly. The room was also very outdated. I expressed my concerns to the front desk clerk who was rude and unresponsive to my concerns. This was definitely one of the worst hotel experiences that I have ever had. In addition, the free coffee machine in the lobby was not working when I checked in or when I checked out. The only positive is that the hotel is close to O'Hare Airport. However, this does not make up for its many, glaring shortcomes. Don't waste your money staying here!

Sarah O, Manager at BEST WESTERN at O'Hare, responded to this review
Thank you for taking the time to leave this review. We appreciate all feedback as it helps us better train our staff and serve our guests. Please accept our apologies for your stay. We are in the process of renovating the hotel, updating our guest rooms and common areas. Again, please accept our apologies for the inconveniences you experienced during your stay.

"Good Value Near ORD"

4
16/11/2015

I chose this location due to the Airport convenience and generally Best Western is a nice value for the money. I was not disappointed. The renovations were going on but my room was newly renovated so was like new. And I was not bothered at all by any of the wrk going on. Walking distance to many restaurants (near the All State Stadium and next to that are many dining options. Also the free shuttle to the airport drops you right at the Blue line and you can be downtown in less that 30 minutes for 5 bucks! The staff is great. The fitness center is new and also nice. Only complaint was that the breakfast had no fresh fruit. not even bananas. Will be back next time in Chicago. (WiFi is also fast...microwaves and fridge in room and grocery store is about a 10 minute walk)

Sarah O, Manager at BEST WESTERN at O'Hare, responded to this review
Thank you for taking the time to leave us this great review. I am pleased to hear you enjoyed your stay! Thank you for choosing Best Western O'Hare! We look forward to seeing you next time you are in the area, please stop by the Front Desk so we can Thank You personally for staying with us!

"Third World Outpost"

2
12/11/2015

My cheap company put us up here during a trade show. They owners are putting some money into the property but it for now it's a depressing, run down mess. The 3rd floor where I stayed does have renovated rooms that are actually pretty good. The halls and lobby are smelly and dirty. The breakfast room is in a shuttered restaurant next door. Food choices are bleak.

"Clean and comfortable."

5
12/11/2015

This hotel had many amenities, especially a super complimentary breakfast. The staff was very friendly and helpful. I even got a call from the front desk a few hours after I checked in to ask if everything was satisfactory. The manager, who I spoke with the morning of my departure, was very nice. I would definitely recommend this hotel.

"Comfortable Rooms !!!!"

4
04/11/2015

This was my 2nd visit to best western. Last time it was with frnds and this time with family. All is all a good hotel with comfortable beds and helpful staff. A good complimentary breakfast which usually many hotels are not providing these days. We have some complimentary coffee in room as well as reception and the coffee is good. They have a small market place, were we can buy water, soft drinks and chops and also a Gym, although I never used the gym. Only problem was the receptionist is super busy all time and there would be a huge queue t talk to her. Once I waited in line and then returned and called from room and was answered immediately. Last point the hotel is very close to the airport.

Sarah O, Manager at BEST WESTERN at O'Hare, responded to this review
Thank you for taking the time to leave us this great review! We appreciate all feedback as it helps us better train our staff and serve our guests. I am pleased to hear you enjoyed your stay. Thank you for your loyalty to Best Western O'Hare, we look forward to seeing you again soon!

"Filthy, Unsafe"

1
01/11/2015

The hotel is filthy, noisy and felt very unsafe. I wouldn't return whether I was travelling alone or with family. In my husbands words "It was so gross" That pretty much sums it up. I wish I had just moved to another hotel but by then we were exhausted from travelling and ready to crash. Even then, we went to a local restaurant just to get out of the hotel at 10pm. I wish I had known, but now at least I can warn others. There is a Holiday Day Inn Express close by, that is likely a better option especially if you are travelling with children.

Sarah O, Manager at BEST WESTERN at O'Hare, responded to this review
Thank you for taking the time to leave us this review. We appreciate all feedback as it helps us better train our staff and serve our guests. I sincerely apologize for the inconveniences you experienced during your stay. We are under renovation to improve our guest rooms and common areas and continually training to improve our guest experience. Again, please accept our apologies, and thank you for the feedback.

"Helpful Staff!"

5
17/10/2015

Give Robert a raise! We were trying to catch a flight from O'Hare to ATL early in the morning and my girlfriend forgot her phone in the room. Luckily, we called and he managed to get the phone as we made our way back on the provided shuttle bus. Orlando the shuttle driver was quick to pull us into our terminal and not the Shuttle stop. Thanks to them they saved our day! About the room, we stayed on the third floor and the room was very nice, very clean, no complaints. Would definitely consider staying here again!

Sarah O, Manager at BEST WESTERN at O'Hare, responded to this review
Thank you for taking the time to leave us this great review! We appreciate all feedback as it helps us better train our staff and serve our guests. I am pleased to hear you enjoyed your stay and our staff took such great care of you. I will definitely pass your compliments along to our entire staff. Thank you for choosing Best Western at O'Hare! Please visit us again soon!

"Comfortable bed"

3
11/10/2015

This hotel is close to the airport and has a shuttle service to and from the airport. The room was clean although the carpet had a big white stain on it. The bed was really comfortable and the stay was good.

Sarah O, Manager at BEST WESTERN at O'Hare, responded to this review
Thank you for taking the time to leave us this great review! I am pleased to hear you enjoyed your stay! Thank you for choosing Best Western at O'Hare and please visit us again soon!

"Worst hotel I've visit!"

1
10/10/2015

We stayed in this hotel last week. No water for two nights, when I've asked receptionist why, her answer was its not my business. Extremely rude and not professional. The rooms are very old and smelly. Breakfast is not served in the same hotel you need to walk to completely different building. Not very convenient. I'm warning people about the very rude staff.

Sarah O, Manager at BEST WESTERN at O'Hare, responded to this review
Thank you for taking the time to leave this review. We appreciate all feedback as it helps us better train our staff and serve our guests. I sincerely apologize for your unsatisfactory stay. We are remodeling our guest rooms and continually training our staff to improve guest satisfaction. Again, please accept our apologies.

"I had a great stay at this proerty. they made me feel at home."

5
08/10/2015

i had a nice clean room and the amenities were great as usual. good free breakfast too in the morning. i came to town to see the ny rangers play at the united center and i enjoy staying close to the airport. free parking for hotel guests if your staying here and also a free ride to and from the airport if you want to use the shuttle.

"Spending night near ORD for early AM flight"

5
07/10/2015

We were being dropped off at the hotel by a Chicago friend. Did not realize the parking lot was being repaved and took awhile before we found the back entrance - lots of roadwork in the area. Hotel itself was conveniently located with shuttle for an early AM flight. Restaurant/bar located adjoining the hotel was great for a relaxing dinner, and quite popular with the locals. Room was quiet, comfortable, and rather large.

"Worst hotel experience ever!"

2
03/10/2015

I call in to see if I'm able to check in earlier since I've flown to Chicago at an earlier time and I'm beyond exhausted. I call around 5am today 10/3/15 to find out they have only one king bed for a room when I specifically made the reservation a week ago and asked for two beds. I'm told I would have to call later to see if they have two beds avail. I get to the hotel to see their water is not working from 12PM-3PM and on top of that when I get to my room 334, the A/C isn't working and there isn't a way to control the temp. I call the front desk in which I speak with Vanessa, the manager who tells me they will send a maintenance guy over. 30 mins go by and he never showed up. I come down pissed off to speak with her and she said that he was busy. In my mind, if he is busy, why didn't you just call me and let me know to follow up. She didn't apologize nor say sorry. I had previously asked to be given a different room and the manager told me they don't know the conditions of the A/Cs at their rooms. (Well, start keeping track now! Improve your customer service and take initiative!) So I waited close to an hour overall to get a room with working a/c that I can control as I wanted to take a nap, but couldn't due to the wait. Avoid this hotel at all cost! The breakfast is great, but this place lacks caringness, customer service and much more.

"Another enjoyable night at Best Western at O'Hare"

5
03/10/2015

Fantastic night spent at Best Western at O'Hare - after a late arrival due to a 3 hour delay in the departure of our flight from London,it was a pleasure to arrive and be promptly collected by the hotel shuttle, greeted by the friendly receptionist and then assisted with our luggage (unasked) by the shuttle driver to our lovely room. After a shower and night's sleep in the wonderfully comfortable bed ,we had a free breakfast and were ready for our onward flight to Orlando.

"Worst hotel experience ever"

1
29/09/2015

Few things went right - the bed was nice, and the proximity to the concert arena and the bar next door rounded out the only good things I can say about this place. I tried to find more, but couldn't. We reserved a king suite with an in-suite hot tub. Upon arrival we were told we couldn't have the room because they were all under renovation. No prior notice or opportunity to cancel. So, we were down-graded with no apology or attempt to "make it right". To add insult to injury, we discovered early Saturday morning (approx. 7:30) that the renovations were commencing for the day. Impossible to sleep past that rude awakening. It appeared our room had already been renovated, but they may have not completed the job . The desk chair was very worn and stitching torn. The water pressure was practically non-existent - worst shower ever in a hotel. I would advise against staying here, or at the very least call ahead to make sure you get the room you want and get the status of the renovations.