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Best Western Plus Raleigh Crabtree Valley Hotel, Raleigh

6209 Glenwood Avenue, 27612-2615, Raleigh, United States - See on a map
Best Western Plus Raleigh Crabtree Valley Hotel - Welcome to the Best Western Plus Raleigh Crabtree Valley Hotel The Best Western Plus Raleigh Crabtree Valley Hotel is ideally located in the center of Raleigh. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Experience a unique combination of Best Western Plus design, comfort and true authenticity when you stay at the Best Western Plus Raleigh Crabtree Valley Hotel. Nestled directly in Raleigh’s bustling Crabtree Valley neighborhood, we are at the heart of the Triangle region’s prime shopping, dining, and entertainment. Plan a spa day, enjoy upscale bowling, take a cooking class or sample the local shops while you're here. Recharge in the morning with a hot buffet breakfast. Elevate your stay by booking our balcony suites room overlooking panoramic neighborhood views. After a long day of Raleigh meetings or adventures, unwind in your guest room with free Wi-Fi, 42inch TV’s, sleek furniture and premium bedding. We also offer event space and catering for up to 15 people. Our hotel embodies the local Raleigh spirit with a design dedicated to the modern business traveler. Best Western Plus - a whole new way to travel. Located just 15 minutes from Raleigh–Durham International Airport and five minutes down the road from the shops at Crabtree Valley Mall. Fantastic dining options are within minutes of the hotel or dine in with delivery options of all sorts. Our spacious rooms provide the modern essentials you need to stay connected. There's the complimentary Wi-Fi, and if you have some down time, relax with a movie on your room's flat-screen TV, enjoy a good work out in our fitness center or go for a dip in our seasonal outdoor pool. Business travelers will appreciate our proximity to Research Triangle Park and Raleigh Convention Center, both just 20 minutes away. Sports fans can see the NC State Wolfpack play football or catch a Carolina Hurricanes hockey game at nearby PNC Arena, while art-lovers will appreciate the impressive collection of both classical and modern works at the North Carolina Museum of Art. If you're traveling with the family, be sure to take the kids downtown to play with the interactive exhibits at Marbles Kids Museum.

Best Western Plus

Raleigh Crabtree Valley Hotel

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Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Multilingual staff
    Multilingual staff
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Guest reviews

In partnership with tripadvisor fr
based on 266 guest reviews
NOTE ISSUED
Excellent
105
Very Good
71
Average
40
Poor
27
Terrible
23
REFER TO NOTICE
Business Business
67
Couples Couples
48
Family Family
86
Friends getaway Friends getaway
20
Solo travel Solo travel
23
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Nice Hotel / Great Price and Location"

5
Joseph S, Portland, Maine 08/05/2021

I stayed at the Crabtree Best Western for two nights in May. It appears to have been recently remodeled. Bathroom was EXCELLENT. White, clean sink, lit bathroom mirror and great shower. Room was tastefully decorated and bed was nice.

"Negative Experience"

1
KareenColin, Covington, Georgia 04/05/2021

My wife and I were guest at this facility from Friday 5/31/21 to Sunday 5/2/21. We had a very negative interaction with one of employees named Marshall.  Very early in the morning on 5/2/21 about 1 am. We arrived at your facility and asked Marshall for a late check in. He was able to accommodate. We went up to our room. I forgot something in my car so I came back down. While in the lobby I saw that the breakfast area had the cereal, bowls, and spoon out. I figured I would get some cereal now and eat it in the morning. I noticed that there was not any milk in the fridge. With the bowl in my had I came around to the check in desk to ask for milk . As i was approaching the check in desk. Marshall came out from behind the counter and accosted me. Marshall stated " You know your stealing right now". At first I thought he was joking maybe trying to be funny. Then I realized he was not joking. He continued " your stealing and you know that you are doing something wrong". I said I'm stealing the complementary breakfast cereal. He stated " Yes you are stealing". I stated I did see a sign that said don't touch and the fact that there were bowls and spoons next to the cereal I thought I could take some. He points to the breakfast sign on the wall next to the check in desk. He stated " it's only complementary during breakfast times you know that area is closed and knew that you were doing something wrong. That's theft." I stated so between 7 am and 10 am its fine but after that time its stealing. He said yes. He also stated that do I think I can just take things from the suite shop that would be stealing. I stated of course I know that the items in the suite shop are not complementary, but the items in the breakfast area are. I told him he could take back the cereal since I'm stealing. He said there's nothing he could do now but throw the cereal away. I threw away the cereal in front of him. I have never had an experience like that while staying at a hotel. I am extremely offended and insulted. If I was not supposed to take anything from the breakfast area he could have just told me that but to accuse me of stealing complementary items.

General Manager Best Western Plus Crabtree, General Manager at Best Western Plus Raleigh Crabtree Valley Hotel, responded to this review
Dear Kareen, We appreciate your feedback. We take the safety of our guests and associates during the pandemic extremely seriously. We have implemented a number of new procedures to include: treating our services in public spaces and guest rooms with hospital-grade disinfectants. Before we open up breakfast, we sanitize the breakfast area. We offer our guest 24/7 coffee service and fruits in breakfast area. Cereal bar and other services are offered during 6am to 9am on week days. We will address your comments to Marshall. We hope that this has restored your faith in us and that you will reconsider a return visit.

"For the money its a remodeled hotel with new furniture and amenities."

4
fdipace, Winter Park 29/04/2021

The hotel was previously a comfort inn and it was redone when it became a Best Western. For the money I found the room modern and welcoming. I did hear some noise from the Panera next door but not too much at night. The floor is not carpeted so the room does feel a little cold but at least you know its clean. The bathroom is updated and modern. I didn't find the bed overly comfortable but it wasn't too bad either. There are better hotels in the area by the mall but they are often much more expensive.

"Mother/daughter weekend"

5
User 19/04/2021

We recently stayed at your Crabtree Mall location in Raleigh NC. From the moment we walked end, each and every employee we encountered was professional and courteous. The decor was fresh, the towels clean and fluffy. The BEDS were superb! My daughters and I take 2 to 3 weekends each year to shop and just have fun. We will definitely stay here if we come to Raleigh again.

"Visiting North Carolina"

5
James W, Scipio Center, New York, Usa 18/04/2021

Traveling with my wife for leisure trip. Warm appearance, friendly staff, good value, clean convenient to local resources. Room was clean, bedding comfortable, tv stations have good options parking well lit. Panera next door was convenient.

"Wonderful Overnight Stay"

5
Betty J, Mechanicsville, VA 02/04/2021

This Best Western is right on the main road, not tucked back behind everything, so it was easy to find. Check in was a breeze with friendly, courteous service. The gentleman who checked us in and out (I can't remember his name) was pleasant and friendly. The room was spacious and clean; very comfortable. The only thing I found a little odd was the hair dryer in the bathroom was actually a wall unit in the cloth bag under the sink. I didn't really understand why it wasn't mounted on the wall or why it wasn't a 'regular' dryer, but it worked fine! Breakfast was typical with COVID-19 limitations, but was filling and good. Will definitely stay again when in the area.

"Quick Stay"

4
Harry_Fellow, Seattle, Washington 11/03/2021

I'm a loyal BW customer and this was a newly acquired property that was remodeled/updated and the price was good. I was only in town for the night on business and it was the halfway point between downtown and the airport. I used to live in the area, so it was a perfect location for me and I know the area well. The updates are nice and new, but you can see where they skimped. Elevator doors, room doors and trim were not repainted, etc., but over all a nice remodel. The pillows were soft. The bed was kinda firm and there was a thin mattress topper. The water pressure in the shower was good. I was a little put off by dead roach in the bathroom though. My major complaint was the blackout shade. The sill or the shade is not level. There was a tiny gap on the one end and that was enough to wake me up. It was easily corrected by rolling a towel and blocking the light, but not ideal when you have jet lag. See the pics. I did not have breakfast, which I usually do, but decided against it. Across the street is a Starbucks. Next door is a Panera Bread and next to that is First Watch, which is an award winning breakfast, brunch and lunch restaurant. Additionally, O'Malley's pub is just a stone's throw away and they serve breakfast daily till 2pm. O'Malley's has good food, live entertainment and outdoor seating. Across the way from them is the Peddler Steakhouse, which has been a Raleigh institution since the 70's. Would I stay here again? Yes I would.

General Manager Best Western Plus Crabtree, General Manager at Best Western Plus Raleigh Crabtree Valley Hotel, responded to this review
Dear Harry Our team strives to provide a pleasant stay. We thank you for taking the time to write a review as your feedback is helpful in obtaining this goal. We are thrilled to hear your stay was enjoyable. I appreciate you choosing our hotel while in the area and we hope to see you again on a return visit.

"Awesome"

5
shontelkirby, Wilmington, North Carolina 03/03/2021

Always, Clean and neat rooms. The customer service was exceptionally good. Great location to stay. Always a great pleasant environment. I love having good Wi-Fi connections, so that I can continue to conduct my business.

yati vaghani, Revenue Management at Best Western Plus Raleigh Crabtree Valley Hotel, responded to this review
Hi Shontel, Our staff makes sincere hospitality their priority; I'm glad you enjoyed our friendly associates and amenities. Reflections like yours, which highlight what we are doing well and areas for improvement, allow us to monitor and enhance our guest experience. Thank you for your time in reviewing your stay, and we hope to host you again soon. Best, Yati General Manager

"Great service"

5
User 04/02/2021

Great hotel great staff ty checked us in and super super sweet so helpful when we needed something clean hotel would stay there again had no complaints family friendly beds comfortable i have nothing bad to say

General Manager Best Western Plus Crabtree, General Manager at Best Western Plus Raleigh Crabtree Valley Hotel, responded to this review
Dear Bashleys, Thank you so much for choosing to stay with us while in Raleigh. We greatly appreciate you taking the time to write an amazing review about our staff. I am proud of the team that makes sure to still provide great service in such a difficult time for everyone. We look forward to your next visit with us. Thank you again & stay safe, Chris Custodio, General Manager 919-782-1112

"Most accommodating staff and the facillities was newly renovated."

5
User 22/11/2020

Chris, Mgr. was exceptionally courteous and very helpful. Offered bagged breakfast which was very good. Staff was wearing mask and very courteous and helpful. Will plan on staying her on my next visit t Raleigh. Also, Located near Capitol Bldgs.

General Manager Best Western Plus Crabtree, General Manager at Best Western Plus Raleigh Crabtree Valley Hotel, responded to this review
Dear Gary, Thank you so much for such an amazing review. I appreciate you taking the time to share your experience. We look forward to your next visit. In the meantime, please stay safe, Chris Custodio, General Manager 919-782-1112

"Wonderful service !"

5
User 17/09/2020

This is my first time staying at this hotel and Franklin was amazing . He answered every question I had and made me laugh while doing it. He made me want to stay with this hotel. I would highly recommend!

Chris Custodio, General Manager at Best Western Plus Raleigh Crabtree Valley Hotel, responded to this review
Chelsea, Thank you so much for choosing us while in Raleigh and sharing a great review, not just about our hotel but about our service. I love to hear the great job my team is doing and I will make sure to share your compliments with Francklin. We appreciate you for taking the time to recommend us to future guests. We look forward to your next visit. Sincerely, Chris Custodio, General Manager 919-782-1112

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.