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Vorteilscode

Reiseziel

Raleigh, Etats-Unis

ANREISE

07/12/2022

ABREISE

08/12/2022

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Best Western Plus Raleigh Crabtree Valley Hotel, Raleigh

6209 Glenwood Avenue, 27612-2615, Raleigh, Etats-Unis - Siehe auf einer Karte
Best Western Plus Raleigh Crabtree Valley Hotel - Lobbyansicht Das Best Western Plus Raleigh Crabtree Valley Hotel ist ideal in Raleigh Stadtzentrum zu finden. Erleben Sie ein schöner Aufenthalt in der Nähe von alle Sehenswurdigkeiten. Bestpreisgarantie und exklusive Angebote.

Willkommen im Best Western Plus Raleigh Crabtree Valley Hotel.Nach einer Renovierung im Wert von 1,5 Millionen Dollar, die im 4. Quartal 2020 abgeschlossen wurde, bietet unser wunderschönes Hotel ein modernes Dekor, eine gehobene Ausstattung und erstklassigen Service, den Reisende von der Marke Best Western Plus erwarten. Unsere reines Nichtraucherhotel verfügt über 131 geräumige Gästezimmer und Suiten der gehobenen Kategorie mit schönen Ausstattungsdetails. Jedes Zimmer bietet einen 42”-Flachbildfernseher, Mikrowelle und Kühlschrank.Ob auf Geschäfts- oder Urlaubsreise, Gäste kommen in den Genuss einer Vielzahl von Annehmlichkeiten. Dazu gehören ein kürzlich renoviertes, hochmodernes Fitnessstudio, ein rund um die Uhr geöffnetes Business Center, kostenloser drahtloser High-Speed-Internetzugang, ein Wäschereiservice im Hotel, viele kostenlose Parkplätze und ein saisonal betriebener Swimmingpool (im Freien). Beginnen Sie den Tag mit einem kostenlosen warmen Frühstück. Erkunden Sie die Crabtree Valley Mall, das größte überdachte Einkaufszentrum im Research Triangle mit über 200 Fachgeschäften. In Laufnähe finden Sie Restaurants, Historisches, Kultur-, Freizeit- und lokale Unterhaltungsangebote.Das Best Western Plus Raleigh Crabtree Valley ist der ideale Ort für Tagungen im kleinen Rahmen und besondere Gruppenveranstaltungen. Unser Hotel ist nur 10 km von der Innenstadt von Raleigh entfernt und liegt unweit der I-440, in der Nähe von allem, was die Hauptstadt von North Carolina zu bieten hat. Darunter sind wichtige Einrichtungen und Unternehmen wie Duke University Health System, Amazon, IBM Corporation, das Raleigh Convention Center, Sportstätten und -einrichtungen und die PNC Arena, um nur einige zu nennen.

Best Western Plus

Raleigh Crabtree Valley Hotel

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Vorteile des Hotels

  • Kostenloses Frühstück
    Kostenloses Frühstück
  • Swimmingpool
    Swimmingpool
  • Klimaanlage in der Anlage
    Klimaanlage in der Anlage
  • 24-Stunden-Rezeption
    24-Stunden-Rezeption
  • Fitnessstudio / Gesundheitszentrum
    Fitnessstudio / Gesundheitszentrum
  • Mehrsprachiges Personal.
    Mehrsprachiges Personal.
  • Reinigung/Wäscherei
    Reinigung/Wäscherei
  • Umweltfreundliches Hotel
    Umweltfreundliches Hotel
mehr sehen weniger sehen

Bewertung unserer Kunden

in Partnerschaft mit tripadvisor fr
Travelers Choice 2022
Gebildet aus de 303 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
129
Sehr gut
77
Befriedigend
43
Mangelhaft
28
Ungenügend
26
MEINUNGEN ANSEHEN
Alleinreisende Alleinreisende
25
Familie Familie
91
Geschäfts-<br>reisende Geschäfts-
reisende
75
Paare Paare
51
Reisen mit Freunden Reisen mit Freunden
21
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"Spooky Stay"

4
User 03/11/2022

Stayed here on our four state, four haunted house trip. Hotel was in a very nice location and everything was very clean and easy to find and use. Was worth the amount for the room and would definitely consider again if in this area.

"Was fine."

3
carol v, Boone, North Carolina 01/11/2022

The one thing that needs work is when I tried to check in it took a while before anyone knew i was there and it was right at check in time. I had to holler for a while to get someone and later that night the same issue. We stayed 2 nights and the second night my husband went down to get another blanket and pillow at around 7pm and nobody was around he called me to ask me to call so I used the room phone and my cell phone and after over 20 rings on the room phone someone finally answered. You need to be able to reach someone at all times in the hotel your staying at. They had no extra pillows. I asked for house keeping service and they came but didn't leave any soap etc. We stayted in a king suite I notice some food on the floor after they came and trash that we must have left and they didn't clean it up. Hotel is nothing special but other than that it's good . Also wish they had ice on every floor and they need extra pillows.

"Cheating on their room rate calculation!!! BE AWARE!"

1
User 28/10/2022

Oct 21-23, we stayed this hotel and Friday and Saturday, they charged us 2 different room rates (the highest as possible). Night time, till midnight, this hotel is very noisy, and people were laughing, throwing things, moving things and screaming. So annoying. My husband is a veteran and hotel staff told us to give us 15% discount. When we received the hotel receipt before check out, it said way different calculation with high tax rate. Unbelievable!!! If you are going to stay in this hotel, make sure you have your receipt before check in. Their room rate calculation is cheating. Cleaning is OK. nothing superior and nothing dirty. in the morning breakfast is nasty. frozen potatoes, frozen egg with bacon looks like fake. Nooo!!! ...... So, yesterday I called to hotel GM as she requested and try to tell her what her staff told us, when we were going to register. GM name is Anne. Her staff said that a double-bed room rate is $154 per night and he gave to my husband 15% discount for veteran. then we changed our plan and decided to stay this hotel 2 nights. $154x2=$308-15%=$261.8+13.25%(occupacy and state tax)=$296.50. $296.50 is the amount we should pay. But we paid $349.61, when we checked out. It means we paid $53.12 over. They did not give us 15% of military discount as the staff told us. Hotel staff did not even tell us they would change our room rate on saturdays and sundays. Hotel GM tried to lie and told us that day we checked-in, all rooms were sold out!!! NOOO SORRY, we were there all night and next day. There weren't many guests at that hotel. If there were, we would be notice!!! If their rooms were sold out, why did they give us room??? What happened is, hotel staff charged us 2 nights with $154. But they put 2 different room rate ($143.10 first day and $165.60 second day) and charged their state tax and occupacy tax from exactly same amount of $308 (2 nights room rate). It means they did not cut the 15% discount from $308 as they said. So, people please check your payment receipt before you check-in!!! THAT'S HOW THEY TELL YOU A LIE AND LET YOU STAY THEIR HOTEL AND CHEATING THEIR ROOM RATE CALCULATION. BE AWARE!!! Every clients check the hotel rates before they make their decision to choose their hotel to stay first.

General Manager Best Western Plus Crabtree, General Manager at Best Western Plus Raleigh Crabtree Valley Hotel, responded to this review
Thank you for your feedback. As we discussed, the rates were different each day, with Saturday being higher, and you did receive the best available discounted rate considering we were sold out the weekend you stayed with us. Please accept my apology for the confusion between the different rates per night. As you mentioned, I highly recommend you confirm the rates at any hotel prior to reserving. If you would like to discuss this further, you may reach me at 919-782-1112. Thank you again. I hope to hear from you so I can try to provide more clarification on the rates in addition to our original conversation over the phone.

"Feel Like Home"

5
User 20/10/2022

Had a Wonderful Stay at Best Western Plus on Gleenwood Ave, Raleigh, NC. Restaurants, Shopping, Airport, etc within 5 Min except for Airport(10-15min). Check In was Different than Normal Hotel Check Ins which I'll elaborate later on. My Room was Nice with a Comfortable Queen Bed, Chair w/ Ottoman, Swivel Chair at the Work Desk Section of Full Bdrm Counter. Coffee Maker, Refrige and Microwave. Bathroom was Good Size w/Plenty of Counter Space. Getting back to Check In Sam & Ann were at Front Desk and Ann Checked Me In. She was Professional and had a Warm Smile. She not only Checked You in but Asked Reason for Your Stay(State Fair) was Opening that Day & She was a Good Conversationest! Sam and I talked Sports. Once in My Room and Unpacked I Checked Out the Bathroom(asked fo Handicapped). The Shower/Tub had some Anti-Slip Flooring but I didn't Feel Comfortable with it. Went back down to Lobby and Ran into Ann. She had already Clocked Out and Had her Coat on Getting Ready to Leave. She Stopped and Asked if Everything was OK. I told Her my Situation and She Went Down another Floor and Came Back with a Brand Nrw Anti-Slip Mat still in Wrapping. She got the Mat Unwrapped and We Proceeded to Talk for the Next 10min. It May Not Seem Like It's Not that Important but Having Lived in Raleigh for 18yrs and Come Back Quite Often Sam & Ann made You Feel Like More than just an Hotel Guest. I can't Say Enough about Ann who Made Me Feel Like a Friend!!! Highly Highly Recommend if Staying iHere!!! I'll Give it ***********Stars.

General Manager Best Western Plus Crabtree, General Manager at Best Western Plus Raleigh Crabtree Valley Hotel, responded to this review
Thank you so much for your kind comments! I'm thrilled to hear you had an excellent stay with us! We look forward to welcoming you back next time you're in the area!

"Clean and Quiet Stay"

5
User 11/09/2022

The hotel is in a good location to easily access the airport. There were many restaurants in the area to choose from. Our stay was pleasant as the hotel was convenient, clean, quiet, comfortable and had good hot and cold breakfast choices.

General Manager Best Western Plus Crabtree, General Manager at Best Western Plus Raleigh Crabtree Valley Hotel, responded to this review
Thank you so much for your feedback! I am so happy to hear you had a great experience with us! We strive for this with all of our guests! We hope to see you again next time you're in the Raleigh area. Have a great day!

"Best Western Plus a little unsafe and lacking on breakfast."

3
samanthaloveslorenzo, charleston,sc 30/08/2022

Rooms were very clean and comfortable. Location is great. Only reason for the lesser score is tub has no mat or anything for not slipping and hurting one self. Breakfast and coffee was poor at best. No fruit, no cereal no bagels, orange juice was sour. There site showed biscuits and OtisSpunkmeyer muffins in a bag to go, not available. This is a Best Western Plus we expected more.

"Really clean and convenient lodging for the price"

5
Lynn C, Pine Lake, Georgia 25/08/2022

The staff was really friendly and helpful. The manager gave us several really good restaurant suggestions within walking distance. The room was very clean and had lvp floors instead of carpet. Breakfast was good with eggs, sausage and potatoes, as well as waffles. We only stayed one night and did not use the gym or pool. The area seemed very safe, so we were not concerned about having much of our stuff in the car overnight.

"Great Property for the Price!"

5
sk8er222zk, Spring 22/07/2022

Very comfortable property! I've stayed here previously and it never disappoints. Very comfortable room, helpful and friendly staff. Very close to a Panera Bread and other food options, as well as a major mall. Will return.

"Nice stay for NCSU visit."

5
two4esters, Dale, Indiana 18/07/2022

Our family stayed here for 2 nights while visiting NCSU. We enjoyed our stay. The breakfast was great with good variety of options and we enjoyed the pool too! Clean and comfortable room. Very friendly and helpful staff. We will plan to stay again in the future as needed.

"A Visit to Raleigh"

5
K8265NYroberth, San Jose, California 11/07/2022

My wife and I came to Raleigh to catch a play at the Duke Performing Arts Center. This Best Western provided us a location out of they inner city but very convenient to all services and stores in the northwest Raleigh area. Our room was very clean, the service excellent, and the bed very comfortable. The breakfast was the usual Best Western fare but well maintained by Jeff. We would recommend this Best Western.

"Great Stay!"

5
User 30/06/2022

This Best Western was the best hotel my family and I stayed at while traveling cross country. The staff was great, especially the GM Ann. I highly recommend staying there whenever you're in the Raleigh area.

"Great Stay"

5
Betty J, Mechanicsville, VA 13/06/2022

We were in Raleigh for a funeral and spent one night here. We usually stay at Best Westerns and this one is top notch! The whole hotel is spotless, all the staff are courteous, friendly and helpful, the room was large, the bed was very comfortable and the breakfast was fantastic! 'Real' eggs and 'real' bacon were served along with fried potatoes and the usual cereal, waffles, etc. It was so nice to have such a delicious breakfast. The host in the breakfast area, Jeff, was outstanding! He was very friendly, helpful and continually asked everyone if there was anything they needed. As soon as I was finished eating, he was right there offering to take my plate, etc. to the trash for me. Breakfast was a wonderful ending to a great stay.

General Manager Best Western Plus Crabtree, General Manager at Best Western Plus Raleigh Crabtree Valley Hotel, responded to this review
Hi Betty! Thank you so much for choosing to stay with us at the Best Western Plus Raleigh Crabtree! We greatly appreciate your feedback! We have been working to improve our breakfast and I'll glad to hear it is being noticed! Thank you for your kind comments about Jeff as well! He is definitely outstanding! We hope to welcome you back next time you're in the area! Have a great week!

"Remodeled hotel convenient to destination"

4
Bill M, Edenton, North Carolina 11/06/2022

This is a Best Western Plus which has apparently been remodeled fairly recently (or it's another motel which has been remodeled and now is Best Western Plus). Clean, modernist design of rooms, good buffet breakfast, also has swimming pool and exercise facilities which we did not use. All in all, a good night's stay for a reasonable price.

General Manager Best Western Plus Crabtree, General Manager at Best Western Plus Raleigh Crabtree Valley Hotel, responded to this review
Hi Bill! Thank you so much for your feedback. I'm thrilled to hear you enjoyed your stay with us. We look forward to welcoming you back in the near future!

"Very Nice Hotel"

5
Ken W, Portsmouth, United States 23/05/2022

The Best Western Plus Raleigh Crabtree Valley Hotel is an excellent hotel for your stay in Raleigh, NC. Very cool layout and comfortable rooms. The breakfast choices were very satisfying. We recommend it highly.

"Amazing stay"

5
User 12/05/2022

The hotel is clean the room is spacious and cozy, shantelle was very helpful and welcoming i would defenitly recommend this hotel.the breakfast was okay. The working team and cleaness of the rooms is where this hotel shines.

"Unforgettable Trip"

5
User 05/05/2022

Me and my best friend went to Raleigh, NC the first weekend of April for Dreamville Festival and it was for sure a trip from hell thanks to American Airlines. However, Marshall at the Best Western PLUS was a shinning light! We were supposed to land at 8pm instead we got to the hotel at 2am and Marshall was so helpful and nice checking us in. Upon finding out our return home flight was cancelled he was the front desk rep and made adding a night the easiest and simplest thing ever! He was also very down to earth and gave us good food/sight seeing spots.

"Great location"

5
Diane A, Shelby, North Carolina 24/04/2022

Came for our granddaughter's wedding which was at the azalea garden. Many restaurants nearby. Parking was a bit tight. Front desk staff was very friendly. Housekeeping was excellent. Breakfast area was well stocked.

"Very Pleasant Stay"

5
User 21/04/2022

The beds are extremely soft and very comfortable along with very fluffy pillows. The hotel was in a very well lit location to many retail stores and restaurants. Heard very little to no noise once I was in my room even though the hotel is located next to a busy road.

"Clean and comgortable"

4
cynchChicago, Chicago 19/04/2022

We stayed 1 night in Room 224 which has 2 queen beds, a desk 2 chairs, a microwave, and a refrigerator without a freezer compartment. The tub has a non slip surface and 1 handicap bar. The room seemed modern and clean. The beds were comfortable and the staff was friendly. The breakfast included scrambled eggs, biscuits and potatoes.

"Great Property for the Price!"

5
Wagner M, Spring 11/03/2022

Extremely clean and comfortable hotel. Very nice location with ease of access to many food options. The room was nice and comfortable. Staff was very friendly. Would definitely recommend this hotel if you're in the area.

"creepy"

2
Alicia T, Brooklyn, New York 28/02/2022

hotel had a lot of odd people around we did not feel safe here seemed they tried renovating and the materials were nice but the finishing was off so it looked skanky rooms were very dark tub was disgusting linens were cheap and uncomfortable but bed was good

General Manager Best Western Plus Crabtree, General Manager at Best Western Plus Raleigh Crabtree Valley Hotel, responded to this review
Hi Alicia, Thank you so much for taking the time to share your review. We strive to leave all of our guests with a positive impression through exceptional service; I apologize we let you down. I will share your reflections with our team and we all hope you will consider a return trip in the future.

"Good Stay"

5
PatchHendricks, Waldorf, Maryland 07/02/2022

Well maintained facility, courteous and helpful staff, ample parking, convenient to restaurants and the NC State Fairgrounds. Hotel was fairly full during my visit, and yet there was little noise in my room nor from the hallway.

"Terrible & Scary experience"

1
dtheexec, Greensboro, North Carolina 22/11/2021

This experience has scared me! With so With so much racial unjust in the world, l did not sleep in my bed last night. I slept sitting up in a chair. Someone kept coming to my door yelling all hours of the night. Playing music loudly at my door last night, and banging on my door at 12:23 am, 2:36 am , 4:05 am and again around 9:30. The last time they banged on my door so loudly, I honestly thought they were going to break down my door. I think you all should incorporate cameras to catch individuals in the act. I will NOT stay at another Best Western Plus again. This was frightening especially with me traveling by myself. I pray you all make a few changes.. so people like myself will not experience this again.

Mariana A, General Manager at Best Western Plus Raleigh Crabtree Valley Hotel, responded to this review
I'm sorry to hear that noise pollution from inconsiderate guests kept you from having a restful night's sleep; please forgive us. Your comfort is our highest priority and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor and improve the guest experience. Thank you for taking the time to share your review. Your experience is not indicative of our norm, so we hope to host you again.

"Weekend trip"

5
User 05/11/2021

My family and I enjoyed staying at this location. Front desk was friendly and breakfast was very good. This hotel is far better than other hotels in have stayed in Raleigh. Housekeeping does good job with keep hotel and rooms clean.

"Business"

5
User 27/10/2021

We enjoyed staying at this location. Very close to lots of eatery, breakfast was nice. We will back in December. Staff goes above and beyond. Housekeeping was doing service and they kept hotel clean. I would recommend this hotel.

"Medicore at best"

3
User 19/10/2021

This Best Western is in a great location. And it has had a face lift, the furniture in the room was all newer, the lobby looked nice. It has light blocking blinds that really work, great if you are a late sleeper. But many things were not great. The bed was comfortable but made a loud noise when you moved. The television had bad spots in it making it hard to watch. shower valve was very difficult to use - could not get the water temperature adjusted. And on the 5th floor the water pressure was terrible. And the "hot" breakfast was marginal on all days but Sunday morning. We stayed here for 3 nights out of a 10 night trip and this was not as good as other Best Westerns.

Mariana A, General Manager at Best Western Plus Raleigh Crabtree Valley Hotel, responded to this review
Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we're very sorry that you found our breakfast and lighting to be subpar. We will certainly take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us again in the future.

"Decent room; good location"

4
tangier14, Altamonte Springs, Florida 01/09/2021

This Best Western is conveniently located in Raleigh near the Crabtree Mall, and it is next to a Panera Bread, where you can get a decent meal. First the good: 1. Staff was very friendly and courteous. 2. Room was a decent size and the room was clean. 3. Good pricing for the room and area. 4. Very ADA friendly. Next the concerns/areas for improvement: 1. The washing machine leaked - reported it to management. 2. Breakfast was "COVID standard" - some hot sausage biscuits which seemed to be standard fare on my trip; breakfast items weren't replenished on one of the two days I came down, so if you didn't get there early, you were stuck with whatever was available. 3. Parking area is limited. It was also concerning to see all the security cameras around the parking area and signs warning about valuables, leading me to believe there had been problems there.

"Best Western Raleigh"

5
896lewish, Lake Elsinore, United States 06/08/2021

I wanted to stay close to the airport I had a early flight out. The parking around the lobby was pretty full but looks like they have underground parking. A few places close to eat you can walk to a few of them. I would stay again.

Mariana A, General Manager at Best Western Plus Raleigh Crabtree Valley Hotel, responded to this review
Dear Lewis, Thanks for taking the time to share your experience. It's wonderful to know you enjoyed our ambiance and location. We appreciate your recommendation, but of course, the highest form of praise would be your return!

"Not Pet Friendly!"

1
User 05/08/2021

I searched for a pet friendly hotel on Trip Advisor and this location came up. When I got to the hotel, they informed me that they don't accept pets. Thanks a lot, Trip Advisor! We had to scramble to make new reservations somewhere else.

General Manager Best Western Plus Crabtree, General Manager at Best Western Plus Raleigh Crabtree Valley Hotel, responded to this review
Thank you for taking your time to write us a review. We are sorry that you were misinformed by 3rd party website about hotel pet policy. Our brand website states that we are not pet friendly hotel.

"Excellent Hotel - Great Value"

5
OnTheRoadAgain15, Collingswood, NJ 19/07/2021

The Best Western Crabtree is a gem of a hotel. It is very economical, but offers amenities of a much higher priced hotel. It is kept very clean and everything is in great working order. The staff is very friendly and goes above and beyond to make sure your stay is comfortable. Breakfast is above average in this COVID transition, the rooms are very nicely decorated, and the pool area is lovely. The location is very convenient to highways and there are restaurants and stores very close by. Would highly recommend this hotel!

Mariana A, General Manager at Best Western Plus Raleigh Crabtree Valley Hotel, responded to this review
Dear Guest, Thank you for taking the time to share this glowing review of your experience at our hotel! It is wonderful to hear that you hold our staff in high regard as well as our accommodations. I will be certain to share your comments with our staff who truly love making our guests feel welcome. Please find a reason to visit us again soon!

"Betty"

5
bjesh, green valley, az 12/07/2021

Wonderful visit at my favorite NC hotel. We have stayed here for years, We keep coming back for the hospitable manager Yani and his staff's caring and thoughtful service. The breakfast is more than adequate and coffee available 24/7 is a plus; the clean room with comfy bed and the convenient location to all of Raleigh's roadways make this the perfect hotel.

General Manager Best Western Plus Crabtree, General Manager at Best Western Plus Raleigh Crabtree Valley Hotel, responded to this review
Thank you for your review and of our hotel and wonderful staff. I'm pleased to hear that our staff's excellence in service exceeded your expectations and made for a good experience. We have a great team comprised of dedicated associates that genuinely care about providing each guest with an exceptional stay. I'll be certain to pass along your compliments to our team. We enjoyed having you as our guest, and we hope you'll visit us again soon.

"Deserves a look"

4
JeffinNJ, Bridgewater, New Jersey 06/07/2021

Our visit here did not start out so well because they were sealcoating the parking lot and had no signage directing us to the parking area. Once we got inside the mood brightened because it was clear that this was a well maintained property. Everything works so well that it seemed incongruous when the shower spray came out so weekly to save water. Everything else had a luxurious feel, especially for the price paid. We did have a non-functional hair dryer, however. What was especially nice was having a return to a complete buffet breakfast.

General Manager Best Western Plus Crabtree, General Manager at Best Western Plus Raleigh Crabtree Valley Hotel, responded to this review
Dear Jeff Our associates make sincere hospitality their priority. We appreciate your kind review and are glad to know you enjoyed our hotel and the level of service we provide. We look forward to seeing you upon your return to the area!

"Exactly what you would expect. Would stay again"

4
Bart P, Vancouver, Washington 05/07/2021

Needed a one night stay after a late arrival at RDU.. Clean, quiet and convenient. Rooms have obviously been remodeled recently. Hotel is exactly what you expect in a midmarket property. Including the in-room sour drip coffee :). And yes, it has the typical noisy i-wall air-conditioning.

General Manager Best Western Plus Crabtree, General Manager at Best Western Plus Raleigh Crabtree Valley Hotel, responded to this review
Our team strives to provide a pleasant stay. We thank you for taking the time to write a review as your feedback is helpful in obtaining this goal. We are thrilled to hear your stay was enjoyable. I appreciate you choosing our hotel while in the area and we hope to see you again on a return visit.

"Excellent service with lots of smiles!"

5
NCisthebest2021, Raleigh, North Carolina 03/07/2021

We had to get a room quickly due to a fire two levels up and we walked in and were immediately served. From the time we walked in to the time we left it was wonderful. Everyone was friendly and helpful and concerned for our comfort. The bed was super comfy. Cleanliness was A1. The Fitness Center was state of the art. We used the refreshing pool which was amazingly clean. There were fresh towels at the pool and fitness center. We enjoyed delicious breakfast choices in the laid out buffet. There were 2 waffle makers and even chocolate chips and whipped cream. Muffins, Other choices were sausage, egg and cheese biscuits, yogurt, milk, juices, cereals, granola, oatmeal packets, oranges, apples, hot chocolate, coffee and teas. We had a do not disturb sign on the door when housekeeping came around one day and later the nice manager brought us fresh towels. There were several handicap spots and parking shelters. Within walking distance was a Panera and First Watch. Otherwise it's a short drive to Casa Carbonne Italian which has eat in and carryout. There's also a burger place nearby and a steakhouse.

Mariana A, General Manager at Best Western Plus Raleigh Crabtree Valley Hotel, responded to this review
What a wonderful review! The staff works hard to try and provide every guest with an experience just like the one you shared with us and other travelers. We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. NC truly is the best !

"Dirty"

1
User 02/07/2021

I checked into a room that did not have a tag saying sanitized I didn't know what it was all about. Long story short, my room was dirty, under the sink was an empty box of condoms. I took a picture. When I went to check out I shared the picture with the front desk. She apologized and asked me to send them the picture, which I did.... Nothing.... I was told what the tags meant & I asked why we didn't have one on ours. She informed me the supervisor probably ran out of time... But instead of checking us into a sanitized room I got into probably a room that was not checked for being clean. check back tracking we hit the 21 days of Covid,,,, My husband is in the ICU fighting for his life with the Delta strand, not saying it definetly came from there but a BIG possibility seeing that it was not cleaned, People be careful of dirty rooms, I have the picture but do not know how to post the picture and I should post a picture of my husband hooked up to the machines... Wear your masks and make sure the room is clean and be careful what you touch

Mariana A, General Manager at Best Western Plus Raleigh Crabtree Valley Hotel, responded to this review
Our goal is to provide comfort to all our guests, so I regret that you did not enjoy your visit. We appreciate your attention to reviewing our hotel and hope to better serve you upon your return to the area.

"Awesome Stay"

5
User 31/05/2021

The entire staff were exceptional, especially Tara. She went above and beyond to ensure that my stay was comfortable. The facility was clean, in and out. They have won my loyalty hands down. Thank you again for such a wonderful experience.

Mariana A, General Manager at Best Western Plus Raleigh Crabtree Valley Hotel, responded to this review
Thank you so much for your compliments to our staff and our hotel! We appreciate your loyalty and we look forward to seeing you soon again! Thank you General Manager Mariana A

"No complaints at all,"

5
timdouros, Norfolk, Virginia 28/05/2021

My experience that night was great, No issues at all, rooms look very nice. Wish more hotels had this nice of a environment, if I am ever in the area again this hotel will be the one I go to first, rate was reason. Decent breakfast.

Mariana A, General Manager at Best Western Plus Raleigh Crabtree Valley Hotel, responded to this review
Thank you so much for wonderful review! We are very close to Raleigh downtown and Crabtree Valley Mall. We strive to provide excellent services to our guest! I look forward to welcoming you again at our property in near future! Thank you General Manager Mariana A

"Nice Hotel / Great Price and Location"

5
Joseph S, Portland, Maine 08/05/2021

I stayed at the Crabtree Best Western for two nights in May. It appears to have been recently remodeled. Bathroom was EXCELLENT. White, clean sink, lit bathroom mirror and great shower. Room was tastefully decorated and bed was nice.

Mariana A, General Manager at Best Western Plus Raleigh Crabtree Valley Hotel, responded to this review
Dear Joseph, Thank you very much for taking your valuable time to write a review. Our property has been renovated to meet needs to todays traveler! We are very close to Raleigh downtown and north hills mall. We look forward to seeing you soon again! Thank you General Manager Mariana A

"Negative Experience"

1
KareenColin, Covington, Georgia 04/05/2021

My wife and I were guest at this facility from Friday 5/31/21 to Sunday 5/2/21. We had a very negative interaction with one of employees named Marshall.  Very early in the morning on 5/2/21 about 1 am. We arrived at your facility and asked Marshall for a late check in. He was able to accommodate. We went up to our room. I forgot something in my car so I came back down. While in the lobby I saw that the breakfast area had the cereal, bowls, and spoon out. I figured I would get some cereal now and eat it in the morning. I noticed that there was not any milk in the fridge. With the bowl in my had I came around to the check in desk to ask for milk . As i was approaching the check in desk. Marshall came out from behind the counter and accosted me. Marshall stated " You know your stealing right now". At first I thought he was joking maybe trying to be funny. Then I realized he was not joking. He continued " your stealing and you know that you are doing something wrong". I said I'm stealing the complementary breakfast cereal. He stated " Yes you are stealing". I stated I did see a sign that said don't touch and the fact that there were bowls and spoons next to the cereal I thought I could take some. He points to the breakfast sign on the wall next to the check in desk. He stated " it's only complementary during breakfast times you know that area is closed and knew that you were doing something wrong. That's theft." I stated so between 7 am and 10 am its fine but after that time its stealing. He said yes. He also stated that do I think I can just take things from the suite shop that would be stealing. I stated of course I know that the items in the suite shop are not complementary, but the items in the breakfast area are. I told him he could take back the cereal since I'm stealing. He said there's nothing he could do now but throw the cereal away. I threw away the cereal in front of him. I have never had an experience like that while staying at a hotel. I am extremely offended and insulted. If I was not supposed to take anything from the breakfast area he could have just told me that but to accuse me of stealing complementary items.

General Manager Best Western Plus Crabtree, General Manager at Best Western Plus Raleigh Crabtree Valley Hotel, responded to this review
Dear Kareen, We appreciate your feedback. We take the safety of our guests and associates during the pandemic extremely seriously. We have implemented a number of new procedures to include: treating our services in public spaces and guest rooms with hospital-grade disinfectants. Before we open up breakfast, we sanitize the breakfast area. We offer our guest 24/7 coffee service and fruits in breakfast area. Cereal bar and other services are offered during 6am to 9am on week days. We will address your comments to Marshall. We hope that this has restored your faith in us and that you will reconsider a return visit.

"For the money its a remodeled hotel with new furniture and amenities."

4
fdipace, Winter Park 29/04/2021

The hotel was previously a comfort inn and it was redone when it became a Best Western. For the money I found the room modern and welcoming. I did hear some noise from the Panera next door but not too much at night. The floor is not carpeted so the room does feel a little cold but at least you know its clean. The bathroom is updated and modern. I didn't find the bed overly comfortable but it wasn't too bad either. There are better hotels in the area by the mall but they are often much more expensive.

Mariana A, General Manager at Best Western Plus Raleigh Crabtree Valley Hotel, responded to this review
Thank you so much for taking your time to write us a review! We are glad to hear you enjoyed our newly renovated rooms! We look forward to seeing you soon again! Thank you General Manager Mariana A

"Mother/daughter weekend"

5
User 19/04/2021

We recently stayed at your Crabtree Mall location in Raleigh NC. From the moment we walked end, each and every employee we encountered was professional and courteous. The decor was fresh, the towels clean and fluffy. The BEDS were superb! My daughters and I take 2 to 3 weekends each year to shop and just have fun. We will definitely stay here if we come to Raleigh again.

"Visiting North Carolina"

5
James W, Scipio Center, New York, Usa 18/04/2021

Traveling with my wife for leisure trip. Warm appearance, friendly staff, good value, clean convenient to local resources. Room was clean, bedding comfortable, tv stations have good options parking well lit. Panera next door was convenient.

"Wonderful Overnight Stay"

5
Betty J, Mechanicsville, VA 02/04/2021

This Best Western is right on the main road, not tucked back behind everything, so it was easy to find. Check in was a breeze with friendly, courteous service. The gentleman who checked us in and out (I can't remember his name) was pleasant and friendly. The room was spacious and clean; very comfortable. The only thing I found a little odd was the hair dryer in the bathroom was actually a wall unit in the cloth bag under the sink. I didn't really understand why it wasn't mounted on the wall or why it wasn't a 'regular' dryer, but it worked fine! Breakfast was typical with COVID-19 limitations, but was filling and good. Will definitely stay again when in the area.

"Quick Stay"

4
Harry_Fellow, Seattle, Washington 11/03/2021

I'm a loyal BW customer and this was a newly acquired property that was remodeled/updated and the price was good. I was only in town for the night on business and it was the halfway point between downtown and the airport. I used to live in the area, so it was a perfect location for me and I know the area well. The updates are nice and new, but you can see where they skimped. Elevator doors, room doors and trim were not repainted, etc., but over all a nice remodel. The pillows were soft. The bed was kinda firm and there was a thin mattress topper. The water pressure in the shower was good. I was a little put off by dead roach in the bathroom though. My major complaint was the blackout shade. The sill or the shade is not level. There was a tiny gap on the one end and that was enough to wake me up. It was easily corrected by rolling a towel and blocking the light, but not ideal when you have jet lag. See the pics. I did not have breakfast, which I usually do, but decided against it. Across the street is a Starbucks. Next door is a Panera Bread and next to that is First Watch, which is an award winning breakfast, brunch and lunch restaurant. Additionally, O'Malley's pub is just a stone's throw away and they serve breakfast daily till 2pm. O'Malley's has good food, live entertainment and outdoor seating. Across the way from them is the Peddler Steakhouse, which has been a Raleigh institution since the 70's. Would I stay here again? Yes I would.

General Manager Best Western Plus Crabtree, General Manager at Best Western Plus Raleigh Crabtree Valley Hotel, responded to this review
Dear Harry Our team strives to provide a pleasant stay. We thank you for taking the time to write a review as your feedback is helpful in obtaining this goal. We are thrilled to hear your stay was enjoyable. I appreciate you choosing our hotel while in the area and we hope to see you again on a return visit.

"Awesome"

5
shontelkirby, Wilmington, North Carolina 03/03/2021

Always, Clean and neat rooms. The customer service was exceptionally good. Great location to stay. Always a great pleasant environment. I love having good Wi-Fi connections, so that I can continue to conduct my business.

yati vaghani, Revenue Management at Best Western Plus Raleigh Crabtree Valley Hotel, responded to this review
Hi Shontel, Our staff makes sincere hospitality their priority; I'm glad you enjoyed our friendly associates and amenities. Reflections like yours, which highlight what we are doing well and areas for improvement, allow us to monitor and enhance our guest experience. Thank you for your time in reviewing your stay, and we hope to host you again soon. Best, Yati General Manager

"Great service"

5
User 04/02/2021

Great hotel great staff ty checked us in and super super sweet so helpful when we needed something clean hotel would stay there again had no complaints family friendly beds comfortable i have nothing bad to say

General Manager Best Western Plus Crabtree, General Manager at Best Western Plus Raleigh Crabtree Valley Hotel, responded to this review
Dear Bashleys, Thank you so much for choosing to stay with us while in Raleigh. We greatly appreciate you taking the time to write an amazing review about our staff. I am proud of the team that makes sure to still provide great service in such a difficult time for everyone. We look forward to your next visit with us. Thank you again & stay safe, Chris Custodio, General Manager 919-782-1112

"Most accommodating staff and the facillities was newly renovated."

5
User 22/11/2020

Chris, Mgr. was exceptionally courteous and very helpful. Offered bagged breakfast which was very good. Staff was wearing mask and very courteous and helpful. Will plan on staying her on my next visit t Raleigh. Also, Located near Capitol Bldgs.

General Manager Best Western Plus Crabtree, General Manager at Best Western Plus Raleigh Crabtree Valley Hotel, responded to this review
Dear Gary, Thank you so much for such an amazing review. I appreciate you taking the time to share your experience. We look forward to your next visit. In the meantime, please stay safe, Chris Custodio, General Manager 919-782-1112

"Wonderful service !"

5
User 17/09/2020

This is my first time staying at this hotel and Franklin was amazing . He answered every question I had and made me laugh while doing it. He made me want to stay with this hotel. I would highly recommend!

Chris Custodio, General Manager at Best Western Plus Raleigh Crabtree Valley Hotel, responded to this review
Chelsea, Thank you so much for choosing us while in Raleigh and sharing a great review, not just about our hotel but about our service. I love to hear the great job my team is doing and I will make sure to share your compliments with Francklin. We appreciate you for taking the time to recommend us to future guests. We look forward to your next visit. Sincerely, Chris Custodio, General Manager 919-782-1112

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