Best Western Plus Raleigh Crabtree Valley Hotel, Raleigh

This Best Western is right on the main road, not tucked back behind everything, so it was easy to find. Check in was a breeze with friendly, courteous service. The gentleman who checked us in and out (I can't remember his name) was pleasant and friendly. The room was spacious and clean; very comfortable. The only thing I found a little odd was the hair dryer in the bathroom was actually a wall unit in the cloth bag under the sink. I didn't really understand why it wasn't mounted on the wall or why it wasn't a 'regular' dryer, but it worked fine! Breakfast was typical with COVID-19 limitations, but was filling and good. Will definitely stay again when in the area.

I'm a loyal BW customer and this was a newly acquired property that was remodeled/updated and the price was good. I was only in town for the night on business and it was the halfway point between downtown and the airport. I used to live in the area, so it was a perfect location for me and I know the area well. The updates are nice and new, but you can see where they skimped. Elevator doors, room doors and trim were not repainted, etc., but over all a nice remodel. The pillows were soft. The bed was kinda firm and there was a thin mattress topper. The water pressure in the shower was good. I was a little put off by dead roach in the bathroom though. My major complaint was the blackout shade. The sill or the shade is not level. There was a tiny gap on the one end and that was enough to wake me up. It was easily corrected by rolling a towel and blocking the light, but not ideal when you have jet lag. See the pics. I did not have breakfast, which I usually do, but decided against it. Across the street is a Starbucks. Next door is a Panera Bread and next to that is First Watch, which is an award winning breakfast, brunch and lunch restaurant. Additionally, O'Malley's pub is just a stone's throw away and they serve breakfast daily till 2pm. O'Malley's has good food, live entertainment and outdoor seating. Across the way from them is the Peddler Steakhouse, which has been a Raleigh institution since the 70's. Would I stay here again? Yes I would.

General Manager Best Western Plus Crabtree, General Manager at Best Western Plus Raleigh Crabtree Valley Hotel, responded to this review
Dear Harry Our team strives to provide a pleasant stay. We thank you for taking the time to write a review as your feedback is helpful in obtaining this goal. We are thrilled to hear your stay was enjoyable. I appreciate you choosing our hotel while in the area and we hope to see you again on a return visit.

Always, Clean and neat rooms. The customer service was exceptionally good. Great location to stay. Always a great pleasant environment. I love having good Wi-Fi connections, so that I can continue to conduct my business.

yati vaghani, Revenue Management at Best Western Plus Raleigh Crabtree Valley Hotel, responded to this review
Hi Shontel, Our staff makes sincere hospitality their priority; I'm glad you enjoyed our friendly associates and amenities. Reflections like yours, which highlight what we are doing well and areas for improvement, allow us to monitor and enhance our guest experience. Thank you for your time in reviewing your stay, and we hope to host you again soon. Best, Yati General Manager

Great hotel great staff ty checked us in and super super sweet so helpful when we needed something clean hotel would stay there again had no complaints family friendly beds comfortable i have nothing bad to say

General Manager Best Western Plus Crabtree, General Manager at Best Western Plus Raleigh Crabtree Valley Hotel, responded to this review
Dear Bashleys, Thank you so much for choosing to stay with us while in Raleigh. We greatly appreciate you taking the time to write an amazing review about our staff. I am proud of the team that makes sure to still provide great service in such a difficult time for everyone. We look forward to your next visit with us. Thank you again & stay safe, Chris Custodio, General Manager 919-782-1112

Chris, Mgr. was exceptionally courteous and very helpful. Offered bagged breakfast which was very good. Staff was wearing mask and very courteous and helpful. Will plan on staying her on my next visit t Raleigh. Also, Located near Capitol Bldgs.

General Manager Best Western Plus Crabtree, General Manager at Best Western Plus Raleigh Crabtree Valley Hotel, responded to this review
Dear Gary, Thank you so much for such an amazing review. I appreciate you taking the time to share your experience. We look forward to your next visit. In the meantime, please stay safe, Chris Custodio, General Manager 919-782-1112

This is my first time staying at this hotel and Franklin was amazing . He answered every question I had and made me laugh while doing it. He made me want to stay with this hotel. I would highly recommend!

Chris Custodio, General Manager at Best Western Plus Raleigh Crabtree Valley Hotel, responded to this review
Chelsea, Thank you so much for choosing us while in Raleigh and sharing a great review, not just about our hotel but about our service. I love to hear the great job my team is doing and I will make sure to share your compliments with Francklin. We appreciate you for taking the time to recommend us to future guests. We look forward to your next visit. Sincerely, Chris Custodio, General Manager 919-782-1112