Best Western Plus Raleigh Crabtree Valley Hotel, Raleigh

We enjoyed staying at this location. Very close to lots of eatery, breakfast was nice. We will back in December. Staff goes above and beyond. Housekeeping was doing service and they kept hotel clean. I would recommend this hotel.

This Best Western is in a great location. And it has had a face lift, the furniture in the room was all newer, the lobby looked nice. It has light blocking blinds that really work, great if you are a late sleeper. But many things were not great. The bed was comfortable but made a loud noise when you moved. The television had bad spots in it making it hard to watch. shower valve was very difficult to use - could not get the water temperature adjusted. And on the 5th floor the water pressure was terrible. And the "hot" breakfast was marginal on all days but Sunday morning. We stayed here for 3 nights out of a 10 night trip and this was not as good as other Best Westerns.

Mariana A, General Manager at Best Western Plus Raleigh Crabtree Valley Hotel, responded to this review
Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we're very sorry that you found our breakfast and lighting to be subpar. We will certainly take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us again in the future.

This Best Western is conveniently located in Raleigh near the Crabtree Mall, and it is next to a Panera Bread, where you can get a decent meal. First the good: 1. Staff was very friendly and courteous. 2. Room was a decent size and the room was clean. 3. Good pricing for the room and area. 4. Very ADA friendly. Next the concerns/areas for improvement: 1. The washing machine leaked - reported it to management. 2. Breakfast was "COVID standard" - some hot sausage biscuits which seemed to be standard fare on my trip; breakfast items weren't replenished on one of the two days I came down, so if you didn't get there early, you were stuck with whatever was available. 3. Parking area is limited. It was also concerning to see all the security cameras around the parking area and signs warning about valuables, leading me to believe there had been problems there.

I wanted to stay close to the airport I had a early flight out. The parking around the lobby was pretty full but looks like they have underground parking. A few places close to eat you can walk to a few of them. I would stay again.

Mariana A, General Manager at Best Western Plus Raleigh Crabtree Valley Hotel, responded to this review
Dear Lewis, Thanks for taking the time to share your experience. It's wonderful to know you enjoyed our ambiance and location. We appreciate your recommendation, but of course, the highest form of praise would be your return!

I searched for a pet friendly hotel on Trip Advisor and this location came up. When I got to the hotel, they informed me that they don't accept pets. Thanks a lot, Trip Advisor! We had to scramble to make new reservations somewhere else.

General Manager Best Western Plus Crabtree, General Manager at Best Western Plus Raleigh Crabtree Valley Hotel, responded to this review
Thank you for taking your time to write us a review. We are sorry that you were misinformed by 3rd party website about hotel pet policy. Our brand website states that we are not pet friendly hotel.

The Best Western Crabtree is a gem of a hotel. It is very economical, but offers amenities of a much higher priced hotel. It is kept very clean and everything is in great working order. The staff is very friendly and goes above and beyond to make sure your stay is comfortable. Breakfast is above average in this COVID transition, the rooms are very nicely decorated, and the pool area is lovely. The location is very convenient to highways and there are restaurants and stores very close by. Would highly recommend this hotel!

Mariana A, General Manager at Best Western Plus Raleigh Crabtree Valley Hotel, responded to this review
Dear Guest, Thank you for taking the time to share this glowing review of your experience at our hotel! It is wonderful to hear that you hold our staff in high regard as well as our accommodations. I will be certain to share your comments with our staff who truly love making our guests feel welcome. Please find a reason to visit us again soon!

Wonderful visit at my favorite NC hotel. We have stayed here for years, We keep coming back for the hospitable manager Yani and his staff's caring and thoughtful service. The breakfast is more than adequate and coffee available 24/7 is a plus; the clean room with comfy bed and the convenient location to all of Raleigh's roadways make this the perfect hotel.

General Manager Best Western Plus Crabtree, General Manager at Best Western Plus Raleigh Crabtree Valley Hotel, responded to this review
Thank you for your review and of our hotel and wonderful staff. I'm pleased to hear that our staff's excellence in service exceeded your expectations and made for a good experience. We have a great team comprised of dedicated associates that genuinely care about providing each guest with an exceptional stay. I'll be certain to pass along your compliments to our team. We enjoyed having you as our guest, and we hope you'll visit us again soon.

Our visit here did not start out so well because they were sealcoating the parking lot and had no signage directing us to the parking area. Once we got inside the mood brightened because it was clear that this was a well maintained property. Everything works so well that it seemed incongruous when the shower spray came out so weekly to save water. Everything else had a luxurious feel, especially for the price paid. We did have a non-functional hair dryer, however. What was especially nice was having a return to a complete buffet breakfast.

General Manager Best Western Plus Crabtree, General Manager at Best Western Plus Raleigh Crabtree Valley Hotel, responded to this review
Dear Jeff Our associates make sincere hospitality their priority. We appreciate your kind review and are glad to know you enjoyed our hotel and the level of service we provide. We look forward to seeing you upon your return to the area!

Needed a one night stay after a late arrival at RDU.. Clean, quiet and convenient. Rooms have obviously been remodeled recently. Hotel is exactly what you expect in a midmarket property. Including the in-room sour drip coffee :). And yes, it has the typical noisy i-wall air-conditioning.

General Manager Best Western Plus Crabtree, General Manager at Best Western Plus Raleigh Crabtree Valley Hotel, responded to this review
Our team strives to provide a pleasant stay. We thank you for taking the time to write a review as your feedback is helpful in obtaining this goal. We are thrilled to hear your stay was enjoyable. I appreciate you choosing our hotel while in the area and we hope to see you again on a return visit.

We had to get a room quickly due to a fire two levels up and we walked in and were immediately served. From the time we walked in to the time we left it was wonderful. Everyone was friendly and helpful and concerned for our comfort. The bed was super comfy. Cleanliness was A1. The Fitness Center was state of the art. We used the refreshing pool which was amazingly clean. There were fresh towels at the pool and fitness center. We enjoyed delicious breakfast choices in the laid out buffet. There were 2 waffle makers and even chocolate chips and whipped cream. Muffins, Other choices were sausage, egg and cheese biscuits, yogurt, milk, juices, cereals, granola, oatmeal packets, oranges, apples, hot chocolate, coffee and teas. We had a do not disturb sign on the door when housekeeping came around one day and later the nice manager brought us fresh towels. There were several handicap spots and parking shelters. Within walking distance was a Panera and First Watch. Otherwise it's a short drive to Casa Carbonne Italian which has eat in and carryout. There's also a burger place nearby and a steakhouse.

Mariana A, General Manager at Best Western Plus Raleigh Crabtree Valley Hotel, responded to this review
What a wonderful review! The staff works hard to try and provide every guest with an experience just like the one you shared with us and other travelers. We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. NC truly is the best !

I checked into a room that did not have a tag saying sanitized I didn't know what it was all about. Long story short, my room was dirty, under the sink was an empty box of condoms. I took a picture. When I went to check out I shared the picture with the front desk. She apologized and asked me to send them the picture, which I did.... Nothing.... I was told what the tags meant & I asked why we didn't have one on ours. She informed me the supervisor probably ran out of time... But instead of checking us into a sanitized room I got into probably a room that was not checked for being clean. check back tracking we hit the 21 days of Covid,,,, My husband is in the ICU fighting for his life with the Delta strand, not saying it definetly came from there but a BIG possibility seeing that it was not cleaned, People be careful of dirty rooms, I have the picture but do not know how to post the picture and I should post a picture of my husband hooked up to the machines... Wear your masks and make sure the room is clean and be careful what you touch

Mariana A, General Manager at Best Western Plus Raleigh Crabtree Valley Hotel, responded to this review
Our goal is to provide comfort to all our guests, so I regret that you did not enjoy your visit. We appreciate your attention to reviewing our hotel and hope to better serve you upon your return to the area.

The entire staff were exceptional, especially Tara. She went above and beyond to ensure that my stay was comfortable. The facility was clean, in and out. They have won my loyalty hands down. Thank you again for such a wonderful experience.

Mariana A, General Manager at Best Western Plus Raleigh Crabtree Valley Hotel, responded to this review
Thank you so much for your compliments to our staff and our hotel! We appreciate your loyalty and we look forward to seeing you soon again! Thank you General Manager Mariana A

My experience that night was great, No issues at all, rooms look very nice. Wish more hotels had this nice of a environment, if I am ever in the area again this hotel will be the one I go to first, rate was reason. Decent breakfast.

Mariana A, General Manager at Best Western Plus Raleigh Crabtree Valley Hotel, responded to this review
Thank you so much for wonderful review! We are very close to Raleigh downtown and Crabtree Valley Mall. We strive to provide excellent services to our guest! I look forward to welcoming you again at our property in near future! Thank you General Manager Mariana A

I stayed at the Crabtree Best Western for two nights in May. It appears to have been recently remodeled. Bathroom was EXCELLENT. White, clean sink, lit bathroom mirror and great shower. Room was tastefully decorated and bed was nice.

Mariana A, General Manager at Best Western Plus Raleigh Crabtree Valley Hotel, responded to this review
Dear Joseph, Thank you very much for taking your valuable time to write a review. Our property has been renovated to meet needs to todays traveler! We are very close to Raleigh downtown and north hills mall. We look forward to seeing you soon again! Thank you General Manager Mariana A

My wife and I were guest at this facility from Friday 5/31/21 to Sunday 5/2/21. We had a very negative interaction with one of employees named Marshall.  Very early in the morning on 5/2/21 about 1 am. We arrived at your facility and asked Marshall for a late check in. He was able to accommodate. We went up to our room. I forgot something in my car so I came back down. While in the lobby I saw that the breakfast area had the cereal, bowls, and spoon out. I figured I would get some cereal now and eat it in the morning. I noticed that there was not any milk in the fridge. With the bowl in my had I came around to the check in desk to ask for milk . As i was approaching the check in desk. Marshall came out from behind the counter and accosted me. Marshall stated " You know your stealing right now". At first I thought he was joking maybe trying to be funny. Then I realized he was not joking. He continued " your stealing and you know that you are doing something wrong". I said I'm stealing the complementary breakfast cereal. He stated " Yes you are stealing". I stated I did see a sign that said don't touch and the fact that there were bowls and spoons next to the cereal I thought I could take some. He points to the breakfast sign on the wall next to the check in desk. He stated " it's only complementary during breakfast times you know that area is closed and knew that you were doing something wrong. That's theft." I stated so between 7 am and 10 am its fine but after that time its stealing. He said yes. He also stated that do I think I can just take things from the suite shop that would be stealing. I stated of course I know that the items in the suite shop are not complementary, but the items in the breakfast area are. I told him he could take back the cereal since I'm stealing. He said there's nothing he could do now but throw the cereal away. I threw away the cereal in front of him. I have never had an experience like that while staying at a hotel. I am extremely offended and insulted. If I was not supposed to take anything from the breakfast area he could have just told me that but to accuse me of stealing complementary items.

General Manager Best Western Plus Crabtree, General Manager at Best Western Plus Raleigh Crabtree Valley Hotel, responded to this review
Dear Kareen, We appreciate your feedback. We take the safety of our guests and associates during the pandemic extremely seriously. We have implemented a number of new procedures to include: treating our services in public spaces and guest rooms with hospital-grade disinfectants. Before we open up breakfast, we sanitize the breakfast area. We offer our guest 24/7 coffee service and fruits in breakfast area. Cereal bar and other services are offered during 6am to 9am on week days. We will address your comments to Marshall. We hope that this has restored your faith in us and that you will reconsider a return visit.

The hotel was previously a comfort inn and it was redone when it became a Best Western. For the money I found the room modern and welcoming. I did hear some noise from the Panera next door but not too much at night. The floor is not carpeted so the room does feel a little cold but at least you know its clean. The bathroom is updated and modern. I didn't find the bed overly comfortable but it wasn't too bad either. There are better hotels in the area by the mall but they are often much more expensive.

Mariana A, General Manager at Best Western Plus Raleigh Crabtree Valley Hotel, responded to this review
Thank you so much for taking your time to write us a review! We are glad to hear you enjoyed our newly renovated rooms! We look forward to seeing you soon again! Thank you General Manager Mariana A

We recently stayed at your Crabtree Mall location in Raleigh NC. From the moment we walked end, each and every employee we encountered was professional and courteous. The decor was fresh, the towels clean and fluffy. The BEDS were superb! My daughters and I take 2 to 3 weekends each year to shop and just have fun. We will definitely stay here if we come to Raleigh again.

Traveling with my wife for leisure trip. Warm appearance, friendly staff, good value, clean convenient to local resources. Room was clean, bedding comfortable, tv stations have good options parking well lit. Panera next door was convenient.

This Best Western is right on the main road, not tucked back behind everything, so it was easy to find. Check in was a breeze with friendly, courteous service. The gentleman who checked us in and out (I can't remember his name) was pleasant and friendly. The room was spacious and clean; very comfortable. The only thing I found a little odd was the hair dryer in the bathroom was actually a wall unit in the cloth bag under the sink. I didn't really understand why it wasn't mounted on the wall or why it wasn't a 'regular' dryer, but it worked fine! Breakfast was typical with COVID-19 limitations, but was filling and good. Will definitely stay again when in the area.

I'm a loyal BW customer and this was a newly acquired property that was remodeled/updated and the price was good. I was only in town for the night on business and it was the halfway point between downtown and the airport. I used to live in the area, so it was a perfect location for me and I know the area well. The updates are nice and new, but you can see where they skimped. Elevator doors, room doors and trim were not repainted, etc., but over all a nice remodel. The pillows were soft. The bed was kinda firm and there was a thin mattress topper. The water pressure in the shower was good. I was a little put off by dead roach in the bathroom though. My major complaint was the blackout shade. The sill or the shade is not level. There was a tiny gap on the one end and that was enough to wake me up. It was easily corrected by rolling a towel and blocking the light, but not ideal when you have jet lag. See the pics. I did not have breakfast, which I usually do, but decided against it. Across the street is a Starbucks. Next door is a Panera Bread and next to that is First Watch, which is an award winning breakfast, brunch and lunch restaurant. Additionally, O'Malley's pub is just a stone's throw away and they serve breakfast daily till 2pm. O'Malley's has good food, live entertainment and outdoor seating. Across the way from them is the Peddler Steakhouse, which has been a Raleigh institution since the 70's. Would I stay here again? Yes I would.

General Manager Best Western Plus Crabtree, General Manager at Best Western Plus Raleigh Crabtree Valley Hotel, responded to this review
Dear Harry Our team strives to provide a pleasant stay. We thank you for taking the time to write a review as your feedback is helpful in obtaining this goal. We are thrilled to hear your stay was enjoyable. I appreciate you choosing our hotel while in the area and we hope to see you again on a return visit.

Always, Clean and neat rooms. The customer service was exceptionally good. Great location to stay. Always a great pleasant environment. I love having good Wi-Fi connections, so that I can continue to conduct my business.

yati vaghani, Revenue Management at Best Western Plus Raleigh Crabtree Valley Hotel, responded to this review
Hi Shontel, Our staff makes sincere hospitality their priority; I'm glad you enjoyed our friendly associates and amenities. Reflections like yours, which highlight what we are doing well and areas for improvement, allow us to monitor and enhance our guest experience. Thank you for your time in reviewing your stay, and we hope to host you again soon. Best, Yati General Manager

Great hotel great staff ty checked us in and super super sweet so helpful when we needed something clean hotel would stay there again had no complaints family friendly beds comfortable i have nothing bad to say

General Manager Best Western Plus Crabtree, General Manager at Best Western Plus Raleigh Crabtree Valley Hotel, responded to this review
Dear Bashleys, Thank you so much for choosing to stay with us while in Raleigh. We greatly appreciate you taking the time to write an amazing review about our staff. I am proud of the team that makes sure to still provide great service in such a difficult time for everyone. We look forward to your next visit with us. Thank you again & stay safe, Chris Custodio, General Manager 919-782-1112

Chris, Mgr. was exceptionally courteous and very helpful. Offered bagged breakfast which was very good. Staff was wearing mask and very courteous and helpful. Will plan on staying her on my next visit t Raleigh. Also, Located near Capitol Bldgs.

General Manager Best Western Plus Crabtree, General Manager at Best Western Plus Raleigh Crabtree Valley Hotel, responded to this review
Dear Gary, Thank you so much for such an amazing review. I appreciate you taking the time to share your experience. We look forward to your next visit. In the meantime, please stay safe, Chris Custodio, General Manager 919-782-1112

This is my first time staying at this hotel and Franklin was amazing . He answered every question I had and made me laugh while doing it. He made me want to stay with this hotel. I would highly recommend!

Chris Custodio, General Manager at Best Western Plus Raleigh Crabtree Valley Hotel, responded to this review
Chelsea, Thank you so much for choosing us while in Raleigh and sharing a great review, not just about our hotel but about our service. I love to hear the great job my team is doing and I will make sure to share your compliments with Francklin. We appreciate you for taking the time to recommend us to future guests. We look forward to your next visit. Sincerely, Chris Custodio, General Manager 919-782-1112