Best Western Plus Hotel The Inn at Horse Heaven,  Prosser

4.0/5  - based on 372 guest reviews.
259 Merlot Drive, 99350-9533, Prosser, United States - See map
+1 509 786 7977 +1 509 786 7236

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> Room 1

1 adult

 

Hotel advantages

  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Onsite laundry
    Onsite laundry
TripAdvisor Traveler Rating
based on 374 traveler reviews
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A trip to wine country is just what you need, and our Prosser hotel is the perfect location for wine tasting. We're known for the cleanliness of rooms, a good location for wine tasting and a fantastic location featuring easy access off Interstate 82. We're a good stopping point next door to a truck stop, but many of our guests choose to stay a little longer to enjoy the beauty of the region. Wine tasting and Thanksgiving in Wine Country are idyllic for romantic getaways. Enjoy numerous wine-related festivals throughout the year, or head to our Prosser hotel for a weekend escape. Wine inspectors, vendors and trucking companies are all regular guests at our Prosser hotel. If you're here for work with ConAgra, the Bonneville Power Administration, the Department of Fish and Wildlife or an Agriculture business or corporate business, you'll feel right at home with us. Slip into luxurious bedding and enjoy the peace and quiet that you need while on business. Our friendly staff members are happy to accommodate groups too, making your stay the best it can be. Do you need help choosing the best tasting rooms and wine packages in the region? Depend on our Prosser hotel staff to help you pinpoint exactly what you need. When there are so many wineries to choose from, it can be overwhelming. Do you also need recommendations on the best restaurants and sightseeing locations? We can help with that, too. Our priority is your happiness. No matter what brings you to this part of Washington, you deserve a stay that's comfortable, cozy and just like home. That's what our Prosser hotel delivers. What do you want your trip to entail? Just ask, and we'll go above and beyond to make it happen. Book your stay at the Best Western Plus The Inn at Horse Heaven, where location meets value!

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Room 1

Guest reviews


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based on 374 guest reviews
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165
Verygood
 
125
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61
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20
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3
Business Business 65
Couples Couples 124
Family Family 94
Friends getaway Friends getaway 62
Solo travel Solo travel 13
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Plus The Inn at Horse Heaven,Prosser
  • 4
    « Wine Tour »

    Great place for a base for the all the numerous wine tasting places in the area. A central location and walking distance to the Vintners Village. We stayed in a room in the northern building away from the office, so no wi-if.

    5
    « Large, comfortable rooms, good value »

    Right off the interstate, has availability when Tri-Cities are full. Room was large, comfortable and a better value than in RIchland. Breakfast included meats to fruits with nice variety. Parking was a little scarce.

    5
    « Clean, Classy, and Cozy »

    Best Western Plus was quiet, clean, and had very nice staff. The breakfast in the morning and chili in the afternoon was very delicious! A great place to stay by yourself, or with family. The views from the hotel are also gorgeous. Thanks Best Western!

    5
    « Excellent customer service »

    What a friendly hotel! The staff went out of their way to make sure we had a wonderful visit to wine country. The hotel is very clean and is located near restaurants and wine tasting. We look forward to our next stay at the Best Western.

    5
    « Hotel in Wine Country »

    Very nice, clean hotel with friendly staff. Great location in the heart of wine country. This was my second stay at the hotel, and the staff remembered us from last time! Walking distance to quite a few tasting rooms. I highly recommend it!

    5
    « Great spot in great location »

    If you are wine tasting in this area this place is great. Walkable to multiple wineries and food spots . Close to highway. Great breakfast (with fresh avocado!) and soup happy hour! But most importantly the staff was fantastic! Great bet if you are looking in the area .

    5
    « Perfect location for a wine tasting weekend »

    The location is easy to access the Freeway, Downtown and local wineries. Part of the building does not have an elevator access, so make sure you request that option if dragging suitcases and bags up the stairs is not acceptable. The fridge is generously sized for a

    3
    « Friendly and Clean »

    Location was good for the wine tasting event. Close to freeway, gas food and Starbucks. Staff very friendly. Place was clean.Beds were extremely firm and AC very loud. Breakfast was typical for a continental.

    5
    « Nice place »

    The staff was very friendly, even letting me check in earlier than the stated check in time. Checkout staff very nice as well. The room was very clean and comfortable. The breakfast offered in the morning was very good. It was nice not having to go somewhere to have a nice breakfast. Overall, I enjoyed my stay there very much.

    5
    « Excellent customer service »

    General Manager goes out of his way to greet every guest at breakfast. He remembered my name from checkout the night before. As well, he gave me a charger when I mentioned I had left mine in a different city.

  • 4
    « Nice property with a little 'but..' »

    We stayed for one night. Due to a walking impediment, we had booked and received a mobility room with a walk-in shower - room 101. Regretfully, the bed in this room is located on the same wall - back to back - with the hotel laundry room. I tolerated the subsequent start/stop of the dryer - every 2-3 minutes - for the entire evening. The noise is truly intolerable - I suggest the GM and/or Owner spend a night with this machine running, while they try to sleep. At 10:30pm I got dressed, and advised the desk clerk on duty that it was intolerable, and had to stop. While the clerk offered to move us (my husband, with hearing aids removed, was fast asleep by this time), I insisted that was unworkable. The noise continued until appr

    5
    « ?Little peace of heaven stay? »

    Great Hospitality, Cleanliness and a Wonderful and friendly staff that makes you feel at home??Delicious and fresh breakfast better than Denny's ??????!! I'd like to say a special THANK YOU Alejandra Lua for your sweet and caring attitude towards our family and our ?inconvenience ? and our needs You are Awesome Alex ??????!!we now know that it was meant for us to stop by your place to get to know you and this Great Hotel ?The Inn at Horse Heaven? we'll definitely stop by at another time and hopefully under other circumstances ????God Bless you all guys more Abundantly!!We strongly recommend this place ??????????

    5
    « Save Me A Room! »

    This has been one of the best motels we have stayed in. Great service. The employees are friendly and helpful The room was clean and had a refridge and microwave also. Breakfast in the morning was good and the coffee was hot. This is our favorite spot to stay in wine country.

    5
    « Love this hotel »

    I've come to Prosser to visit family many times, and will always stay at Best Western Plus The Inn at Horse Heaven. It's is a fantastic, comfortable, clean place to regroup. Even though new hotels are popping up, this is my go-to place in Prosser.

    1
    « Awful and management doesn't seem to care »

    I'm not one to typically write reviews but I feel strongly that this needs to be known by upper management and potential customers. Firstly, when booking our reservation I SPECIFICALLY asked if we could have a late checkout, between 1230-1245 and was told that is absolutely okay, just NO later then 1pm ... I made sure to verify this before booking the reservation as it was imperative that wherever we stayed we would be able to check out a little late due to some personal family matters that we had to attend to Sunday morning before leaving prosser. You would think for 170+ dollars for one night that that would be okay (as we were told it would be). We found out this morning at breakfast by the assistant manager that we absolutely could not check out any later then 12 and their was no notation on our account that the booking agent okayed it for us. We were told by the asst. Manager that "we've been having problems with her and will talk to her" (referring to the gal who booked us and told us it was okay to checkout late). How would I as the customer know she didn't have the authority to let us check out late?? We would have chosen a different hotel had we known it would be a problem. Secondly, we took our daughter to the pool last night and the fly/gnat problem was so bad we couldn't enjoy it without being swarmed by flies and couldn't even go into the hot tub because their were probably 100-200 dead gnats floating in the hot tub. I actually went and got the front desk agent to show her how horrible it was. She seemed as appalled as I was. Thirdly, upon pulling out the hide a bed in our suite, we discovered an open (and used im assuming) material that I can't write in this review. Yes a _______ was folded up in the crevice of the hide a bed. I had to have my husband remove it before my 6 year old daughter saw it!!! No words to describe finding something like that where your child is getting ready to sleep. In our king bed the sheets had a few small red u know what stains on them in the middle of the fitted sheet. I have pictures!!! Lastly, their was a party going on in a public meeting room down the hall from our room last night (which is fine) that had no care in the world for how they acted ....about 6-7 kids were playing in the hallway outside the room and it was so incredibly loud we had to call the front desk and ask for a fan of some sort to block out the noise. I'm so appalled at this whole experience I have sent an email to best western corporate and best western HORSE heaven inn and haven't gotten a reply from either. I'm glad to know they could care less about customer problems.

    4
    « Nice hotel and friendly staff »

    We stayed at the Best Western Plus in Prosser WA for two nights. The hotel was clean and the staff were all very friendly. Although we have no complaints, it is pretty clear that the hotel needs to be updated. They offered breakfast which we took advantage of. I noticed the hot food was not really hot, but more warm, so we made waffles. The hotel is split into two separate buildings. Our room was in the building that I did not see any services, we had to walk across the lot to the main hotel for breakfast. They also had a pool, although we did not use it. No real complaints at all, the decor of the hotel was very nice and played off the Horse Haven area of Prosser. All in all, it was fine and stay again if we return.

    5
    « Far Exceeded Expectations »

    Typically I am hesitating to stay a motels, but found that this would be my nicest bet in the town of Prosser. The price was outstanding. The staff was friendly, attentive, and caring. The hotel is nicely appointed and shows careful attention to detail. The room was clean and spacious. Walking distance to several of Prosser's wineries and a close drive to downtown. Breakfast was great. There were several choices. Coffee was fresh and hot.

    5
    « Service Excellence »

    My Mom passed and we stayed at this wonderful place. The staff was very compassionate and professional. The room was clean and well maintained. The grounds were groomed and taken care of. Thank you all for a great stay under the circumstances.

    5
    « Great Room for the Balloon Festivities. »

    Booked this room early for the Balloon event. Breakfast was very good, although they need more seating for the large crowd the event draws. Room was very clean, and upgraded nicely. Staff was awesome. They even called me when I left an item in my room and mailed it to me.

    5
    « Premier place to stay in Prosser »

    This hotel is clean, quiet, and in a great location for traveling on I-82 and wine country in general. Staff are professional and friendly, and genuinely care about the service provided to guests. This is now my go-to hotel in this area.

  • 5
    « Excellent hotel »

    Very nice hotel staff is very friendly and helpful! Would definitely stay again! Location is very convenient right by the freeway and several restraunts within walking distance. Loved the fitness room and sauna!

    4
    « not fancy but nice, comfortable, great staff »

    This hotel is very close to the wine village and downtown Prosser. For convenience it cannot be beat. The rooms were basic but clean and comfortable. The staff was really helpful. We had a large group of family and friends in town for a wedding and all of us were treated well.

    5
    « Warm stay »

    Very nice clean room great staff incredible morning breakfast I would recommend this hotel to anyone. Sidewalks were all clear from Ice lobby with clean coffee pots were always full gave you a warm safe feeling place to stay thank you

    4
    « Friendly and pleasant and clean »

    My family and I stay here a couple times per year. We've always found the staff to be helpful and friendly, the decor is nice, the rooms are clean, and the location is convenient. I definitely recommend this hotel.

    5
    « What a blessing they all are »

    What a wonderful stay, the staff was excellent, friendly, & accommodating. I recommend anyone starting in Prosser to stay here. The rooms/ common areas were very clean. It is very apparent the staff care about the guests and the hotel.

    5
    « Friendly helpful staff! »

    We would definitely stay here again!!!! Rooms are clean, staff is helpful, breakfast was good, pool was clean. Great location close to most everything in prosser. We had a wonderful time and will be booking our next trip very soon staying here again FOR SURE!

    5
    « Great Service »

    The staff were very friendly and very quick to respond to request! Well located to visit local wineries. The buildings are very secure. The breakfast was well done with a large menu. I would make this my Inn of choice for the eastern Washington area.

    5
    « Great stay in small town »

    Everything was clean and the staff was top notch. Should I ever be going back to Prosser, I would be happy to stay again. What a great night's sleep! Thanks so much for making this a quality stay for my two nights.

    5
    « Great Value »

    This place really is at the heart of the Prosser Wine Country. Great value and every employee happy to be at work. Our hats are off to Lance the General Manager. He exemplifies customer service and hospitality. This is our second stay at this hotel. We will be back.

    5
    « Great Help across the board »

    The entire staff was great and helpful for our party of 12 over the weekend. We needed some help with some places around town to eat and visit, and the suggestions that were made were great. Rooms were very clean and promptly serviced each morning, the food provided was good, warm, and had plenty of options for everyone's taste. Entire facility is well maintained. Would recommend to anyone and will be back again for sure.

  • 5
    « Great time in Prosser »

    We went to Prosser on a wine tasting trip with a group of friends. The hotel was very convenient to many wineries and restaurants and was extremely clean with all the amenities you would expect. The manager, Lance was personable and very helpful and always about in the common areas checking to be sure all was going well and we had what we needed. The continental breakfast far exceeded my expectations of the usual muffin, cold cereal and some apples with many hot and fresh options like scrambled eggs and sausage, biscuits and gravy, a make your own pancake or waffle option and more. I would highly recommend this hotel and we plan to stay there again next time we are in Prosser.

    5
    « A great place to stay in the Prosser, WA area »

    We were here for Lemtober Fest at the Walter Clore Center. They are conveniently located not far from the Center and very close to many of the wineries tasting rooms. This was a very clean and well furnished hotel. They offer a large breakfast selection each more, which is included in the room rate. Our bed was super comfortable and they have a good wifi connection. The staff is very warm and welcoming. We highly recommend this hotel.

    5
    « Pleasant stay in Prosser »

    Overall a pleasant stay. No issues really at all. I will call them for the e mail receipt I was told I would get. No big deal. I did check to see if they had my correct e mail address, and it was correct.

    5
    « Horse Heaven is the best BW »

    We stay here every year with a group of friends. We love the warm staff and friendly service. We had to check in late (due to traffic) and the front desk went out of their way and baked us some fresh cookies! We love that the hangings on the walls are all words with spiritual value. Great place to relax and unwind.

    5
    « Had a Good Sleep »

    The bed was great - slept all night long! The staff was helpful and friendly. Pool area clean and safe, The breakfast had a good array of foods ....something for everyone! Great way to start the day!Easy access off Interstate!

    3
    « Solid OK »

    Rooms are Spread out in several buildings, which does not make for ease of common area use. Dining room for breakfast is much too small for the number of rooms - we gave up on the noisy crowds and went elsewhere to eat. We found the motel overpriced for the quality, and highway noise did not make for a quiet night. Also, when we asked about a king bed instead of 2 queens, we were told the rate was less, but when we checked out we were charged $10 more, not less... Prosser really needs some nicer options for lodging and food to support the growing wine area.

    5
    « Friendly staff and comfy rooms »

    The staff was friendly from the get go and were very helpful. The rooms were cozy and clean. Morning breakfast was hot and a varied selection. There is a good selection of restaurants near by. I would definitely stay here again.

    5
    « Pleasant atmosphere »

    Highly recommended. I have stayed here before and routed my business trip to stay here again. The facility is well kept and conveniently located. They have a small prayer chapel in the back lot that is open to guests and truckers passing through. The breakfast was good but more impressive was that they had extensive gluten free options for my wife that has allergies. This is uncommon in hotels.

    5
    « Wine Country Hotel »

    This is a great place to stay in Prosser, WA when visiting wine country. Perfect location! The rooms are clean and comfortable and the breakfast was great, filling us up before hitting the wineries! Very friendly staff.

    5
    « Good place to stay »

    Love to stay here on our visit to the Wine Country! We enjoy the convenience and location of the Best Western Inn at Horse Heaven. Nice people and great comfort! Easy access to all local events and beautiful surroundings in the area.

  • 4
    « Good price and good stay »

    Good price bed wasn't the most comfortable but the pillows were good. Refrigerator wasn't cleaned but he rest of the room was clean and everything worked. The air-conditioning worked great and the continental breakfast was good.

    4
    « Good stay in wine country »

    This Best Western is conveniently close to many top wineries and tasting rooms, is modern, clean, and spacious. A group of five friends on a wine tour stayed here and were happy with the rooms, facilities and the breakfast.

    4
    « Balloon Rally »

    The room was very clean and the staff was very help full The only issue I have is the toilet upstairs was very load when it was being flushed. The TV could have been in a more central area because you could not watch TV from the bedroom area

    5
    « Great Place to Stay »

    My stay here was perfect in every way. The room was great, the staff was great, and the breakfast was great. It was the first motel I have stayed in for a while that I didn't have to wander around the room to find the Wifi.

    5
    « Has it ALL »

    Great place to stay Easy freeway access. Near wine tasting room. Rooms are large and beds are comfortable. Indoor and outdoor pools. Outside sitting areas and nice lobby Breakfast has something for everyone from scrambled eggs to waffles. Nice selection of restaurants in the area.

    5
    « Best in Prosser, WA »

    Wonderful, accommodating, inviting. Close to numerous wine tasting restaurants. Easy on / off. Great place to stay going to/from Seattle. Staff kind and helpful. Loads of parking - great for larger vehicles.

    3
    « Lumpy mattress »

    This BW needs some improvements. 1. When you enter the building you don' know to turn left or right as there are no signs showing room numbers with arrows. 2. The toilets are not standard height and very hard to rise from.

    4
    « Pleasant surprise in the Valley »

    I grew up in this area 50+ years ago and this was my first trip back. Wow! To find such a nice place in "little old Prosser" was a treat. The wine country surrounding the area is great for touring and tasting, and the hotel was a great base to work from. Plus, free corkscrews at the check-in desk! Very friendly staff, clean modern rooms, plenty of parking, dining choices within walking distance. All just about perfect, and at a reasonable price. I hope I'll be back one day.

    5
    « Nice message on the top of the desk »

    I usually drive through but it pay off to spent the night down there,super nice service, place,room, breakfast and in general so positive, one of the best in the USA and Canada Places to eat,the settings were excellent

    5
    « Very good deal »

    Nice rooms, clean, good breakfast, good shower water pressure, nice staff, reasonable price. We came as part of a group and the hotel allowed us to use their conference room. It has a nice area to stage the food for serving and was clean.

  • 5
    « Always good »

    Clean, comfortable hotel with good breakfast, comfortable beds, and helpful staff. We stay there whenever we are visiting family in the area. Always had a good experience. The owners seem to take pride in providing a good experience for their guests.

    4
    « Nice place to stay in the Washington state wine area »

    Convenient location just off the highway - close to some excellent wineries. Walking distance to a Starbucks and the quaint Prosser downtown. Clean rooms, friendly staff, and a good breakfast. We had a double bed room and the amount of space was very generous.

    5
    « Trip home with dogs »

    found the hotel to be clean and comfortable. The Staff was friendly and helpful. We rented a suite and it was very nice, loved the layout. Our puppies (12 year olds) were welcome, but did have to pay an extra $10 each. Looking forward to staying here again.

    5
    « Glad we came back »

    This is the 2nd time we've stayed at this hotel and we loved it just as much as the 1st time. The remodel was nice to see. The linens and bath items are very nice. The breakfast was tasty. The employees were kind and helpful. There is a dog-friendly hotel building and a non-dog hotel building. We've stayed in both. We don't have a dog and we are glad they were separate buildings although we didn't see any dogs.

    4
    « BW= The Inn At Horse Heavan »

    good quality for the dough. The breakfast was hot and a lot of variety. The staff made sure we didn't run out of comestibles. The patio area was open, but no one went out as it was cool. Smoke from fires may have been a factor as well.

    4
    « Wine tasting »

    For the most part our stay was fine. We always love the hot tub and it was unfortunate that it wouldn't work. Reported problem 3 times and felt like it was never addressed. Never saw an out of order sign and never got to enjoy it either.

    4
    « The Inn at Horse Heaven »

    Enjoyed our stay here. They are in the process of renovating this motel and some of the finishing were not complete but should soon be done. Clean and neat. The pool was wonderful. If I am ever in Prosser, WA again would certainly stay here again.

    3
    « Friendly staff, under construction »

    Got a very good rate at this hotel and wondered why. Turns out the section we were in was being renovated. The hall was ready for painting and the pool was closed for renovations. The room itself was fine. Breakfast was free but mediocre. There were no workers there to interrupt our sleep before we left at 9:30. Bed was very comfortable.

    5
    « very nice »

    the staff was helpful and caring. We had car problems and were broke down for the day. The motel was in the final stages of either remodel or finishing being built. Very nice! the breakfast was the usual fair but hot and good.

    4
    « Great stay! »

    This was our first time to stay at the Best Western Plus The Inn at Horse Heaven. As expected, our room was comfortable, very clean & quiet!! Portions of the facility are currently being refurbished, but the work did not interfere with the enjoyment of our stay. This is a great location for visitors who want to explore the many wineries of the Prosser, WA area.

  • 5
    « On the road. »

    Great place , being remodeled at this time nice an quite rooms An comfortable. Several types of rooms , even a hot tub room. In door pool, polite an awesome stafff. Make ya feel at home. Awesome breakfast as always with Best Western. My first choice when traveling.

    4
    « Being Remodeled, Nice Otherwise »

    It was hard to really judge the hotel as they are doing some remodeling, so can't tell what it will look like when done. The room was as expected and the breakfast the typical fare. The staff were very polite, friendly and helpful. We were a large group (about 73) with many showing up in large numbers at once. They handled the onslaught very well.

    2
    « Not super impressed »

    I hate complaining, but the room I was given was right next to the guest laundry, the water rushing through the pipes in the walls was so loud I wasn't able to sleep the two nights I was there. The pillows are half the size of regular ones, so that didn't help for covering my ears well. The staff was average. Not friendly, but not rude. We were in a large group, so they had to work quickly to check us all in, that was nice. There was construction going on in the building too, a few people in my group said they had sawdust and sheetrock on their clothes and personal items.

    5
    « Very clean hotel nice amenities »

    Everything was clean along with the pool, staff and room. Tv, fridge and bathroom amenities all excellent. The only problems I had were the scent or odor of majiuana coming from the adjacent room for the last 2 night and not being offered the Best Western rewards sign up and the deals that would have came along with them.

    3
    « Going thru remodel »

    Check for progress on remodel, we were not told of this and our room was in need of it, carpet wrinkled (as it needed re-stretched), and had a cut in it. We did find items in the room that indicated it had not been cleaned completely. Ground floor windows were very dirty. Looks to be able to be a pretty good hotel when remodel is down.

    5
    « Excellent Staff Help and Experince »

    The staff made our stay very well pleasing. They always welcome you with a smile and answered all questions we had. The Maids left our room always cleaned and left our AC on where we left the dial. Made coming "home" from work that much enjoyable to us. Very glad we got to experience the excellence of the Hotel and Staff even during the construction that was going on.

    4
    « Good locale for wine tasting »

    Nice central location to go visit all the wineries. Plus there is a vintner's village right down the road that serves several different local wineries. Room was ok. A little worn, but comfortable and clean. They are in middle of a remodel so expect the rooms to be upgraded. The hotel personnel were great and helpful.

    3
    « One night stand »

    There were 40 of us arriving via bus on Friday night. We departed at 9:00 on Saturday morning. Even though the hotel had our reservations, they were not prepared for a large group at breakfast in addition to other travelers. Not enough of anything and only one server to help out.

    4
    « Nice amenities, poor access to room bldg »

    New and unfinished buildings. Comfortable rooms, plenty of free parking, nice self service hot breakfast, near freeway on and off ramps, nearby gasoline stations, restaurants, medical clinic, and highway rest area. Locked bldg. B access doors during daylight hours was a nuisance for carrying luggage and other items into the bldg.

    4
    « Surprize Gem »

    I was traveling for business in a nearby city and could not get a hotel room I was willing to stay at. I'm a government employee and have to stay at the government rate. This hotel was about 35 miles away. My room was a suite and had a full kitchen, living room, bedroom (separated by a half wall) and HUGE bathroom with a shower an separate jetted tub. They are in the process of a remodel, but the hotel was clean with easy access to the highway. There were several restaurants nearby. I was there for business, but the Hotel is in the heart of wine country, so if you are touring wineriers, I would highly recommend it.

  • 2
    « Remodeled but not there yet »

    In the process of a desperately needed remodel. Many parts of the hotel are under construction but it is still showing it's age and neglect. I had a remodeled room with old furnishings, the desk chair won't stay up and sinks to floor when seated. TV remote sensor had already fallen off the TV and had to fish it out from behind the dresser. Pool and hot tub in the main building looked aged. There are a few fast food and dine in restruants nearby, easy on and off the I-82 freeway. Plenty of room for large vehicle and trailer parking. Suitable for a quick business stay, not a destination stay yet. Pretty dirty and truck stop feel surroundings. Not pet friendly.

    3
    « Very nice, still under renovation »

    The rooms had a mix of new and older furniture and nothing was run down. The carpet was new and, combined with other renovations, we ended up with a couple sore throats, but that is not really a big deal. The rooms had nice tvs, lots of channels, nice large refrigerators, and most importantly, was very clean. The bedding could do with a lighter top sheet, but other than that no real complaints.The free buffet breakfast was good as well.

    4
    « Probably the best place to stay in the immediate area »

    It was all pretty good. BIg renovation going on with new carpets laid, and pool maintenance. Didn't slow us down much because we weren't there for the pool (or carpet for that matter). Staff was excellent, friendly and helpful. Breakfast was more than adequate.

    5
    « Excellent staff service »

    The staff was exceptional in accommodating us during our stay. The breakfast was excellent and the room comfortable. Good location for our visit to wineries, friends and family. Good value in a growing area of the state.

    5
    « I highly recommend this hotel »

    We always stay at the Best Western Plus when we go wine tasting in Prosser, WA. The rooms are spacious and clean, the beds and pillows are comfortable. They have washing machines for guests to use and the pools are clean and clear!

    2
    « Religious prayers & slogans posted in the common areas & in the rooms is inappropriate for a major hotel chain! »

    We visited Prosser WA with friends for a wine-tasting weekend and stayed at the Best Western Plus because it had the best reviews for local accommodations. The good news is - the hotel staff are nice. The bad news is - the "in your face" religious prayers / slogans posted on the walls and left on the in-room desk are highly inappropriate for a major hotel chain. In addition, the hotel is under renovation and the facility was sub-par in its current condition. This was absolutely not worth the $140/night charges.

    5
    « Very comfortable and clean »

    Very comfortable and clean Best Western. They are remodeling so be aware of that, but it looks very nice. The rooms are spacious. We were given an ADA compliant room and it was extremely comfortable. Check in and check out took under 5 minutes each and the staff that handled that were very friendly and efficient. We'll stay here again when we are back in town.

    4
    « Great Service »

    This hotel is located right off the interstate, so it's easily accessible and there are a few restaurants and gas stations close by. Parking is plenty. They were under renovation for their lobby area but it didn't deter the quality of service or amenities. The room was good, we had problems operating the TV remote but it worked out. The hot tub is great and also has a pool. The breakfast was awesome with eggs, meat, biscuits/gravy, and waffles and all the other amenities for a full breakfast. It's a nice looking facility that is well kept. It's only 5 minutes from downtown which has many neat shops and eateries. We ate at Danny's Burger Ranch which is next to the local grocery store (you have to park in the grocery parking lot to go to the restaurant but well worth the price and food). The chowder is the best thing on the menu plus the ice cream, which it was great having Huckleberry ice cream. There is also a roller skating rink in town and a few coffee cafes. If you like boutiques there is a great one next the gas station just down the road from the hotel. It's high end women's items but they also have great gifts and delectable snacks. A great little town for the whole family.

    3
    « Not worth the money »

    All of the employees were very nice and accommodating but there were things that made this hotel not worth 135.00 a night. The sink in the bathroom drained very slowly. The bathroom door did not latch. The shower would not shut off all of the way so if you wanted to you could not have taken a bath without it spraying on you. There was no body wash in the shower. At breakfast many items were out and I could not find anyone to request more. I would expect better service for this kind of money in Prosser WA.

    4
    « Best in Town »

    Consistently comfortable and quiet and conveniently located. This is our go to hotel in Prosser. Meeting rooms are available. Indoor and outdoor pools. Breakfast is available. Sunny, very large rooms let you spread out and relax. Wifi is consistently good

  • 2
    « Wine trip »

    Disappointing stay, why we don't stay in motels, area is for wine no offers of where to go or free wine tasting options. We did not ask but did not feel staff welcomed conversation. Rv park is friendly, helpful and knowledgeable of the area

    3
    « aannnual wine trip »

    the staff was great...but I wish I was informed about the construction work at booking....and who do you get rewards from best western the fact that i need to write 200 charctors iis just crazy and this is how i'm using the required space

    4
    « Just right for us! »

    A girlfriends getaway weekend and this BW was just right for our needs. We came for wine tasting and just to get a feel for what the area holds for future trips. I almost always choose BW+ as they tend to be a bit better than basic. Horse Heaven Inn did not disappoint. We will recommend and probably be back someday. Thanks for the nice, clean, comfortable room!

    4
    « Great weekday family visit »

    Since we have already stayed at the Best Western Grapevine Inn twice (and loved it) we decided to try this Best Western. This is a nice hotel, but not as nice as the Grapevine Inn. The room was nice, but much smaller. We travel with a 5 year old and a 2 year old, and they both have blow up beds. There wasn't a ton of room, but we made it work. There is an excellent Mexican Restaurant (although a bit spendy) across the street that my husband brought food back from. I wish this hotel had a couch and a coffee table so that the kids could have eaten on, but it didn't. This hotel didn't offer a light dinner like the other hotel does, but they do offer a spectacular breakfast. The lady who was working the area worked very diligently to make sure everything was stocked and clean. They had a breakfast sandwich station, which was pretty cool. The pool was very nice for the kids to use, and everything seemed pretty clean. I'm glad that we gave this property a try.

    5
    « Nice place to stay »

    We enjoyed our visit here and liked the location as well as the services. The breakfast bar was very nicely presented and food was delicious. It saved us time for our busy day of local adventure! Will definitely stay here again. The room was clean and comfortable and parking was very convenient making for a safe environment for an out of town trip.

    5
    « Favorite place to stay in Yakima Valley »

    We love this hotel. Great location for wine touring. There are a number of wineries within walking distance. Close to the Red Mountain region too. Nice pool an hot tub. Comfy beds. Clean rooms. We have been staying here for many years, we always come back to this hotel.

    4
    « Clean, convenient, good value with the usual pre-cooked breakfast »

    Clean, convenient, good value with the usual pre-cooked breakfast. Very large facility with easy, quiet, convenient parking. Nothing extra special but sometime no "surprises" is a good thing. Except for one irritating issue: liquid soap dispensers in shower that are EMPTY! I told them about it when I checked out. They asked: did you notify us when you had that problem? Ans: No, there was no phone in the shower. Dumb question. Other than that, I found the staff very friendly.

    5
    « A great place to stay in Washington's Wine Country »

    I stay at The Inn at Horse Heaven about once a month when I'm in town visiting my mom. I've stayed in hotels and motels all over the country and this is one of my favorites. The rooms are clean, comfortable and well appointed. The breakfast is delicious. And the staff are gracious, helpful and very friendly. Something I appreciate is that they are always making improvements to the rooms and public spaces. The breakfast has been improved in the last two years (love the pancake machine!). They put in better cable a couple of years ago and recently put in new cabinetry to hold the TV, refrigerator and microwave. The place is spotless and the beds are comfortable. Love it! I highly recomment The Inn at Horse Heaven!

    4
    « Paterson Wine trip »

    Time at the hotel was at a minimum but had a great time while there. The staff was excellent and very helpful. Hotel was very nice only negative was the ice machine in bldg 2 was broken and the conference room in that building seemed dated. Hotel was nice overall.

    3
    « Old smoking rooms that stink. Horrible breakfast. »

    The hotel has changed to non smoking. The rooms that were allowed for smokers still reek of stale cigarette smoke. I was changed to a room that had not been used by smokers. Hot breakfast food does not get changed out when it is down to the last in the pan; breakfast was horrible.

  • 2
    « Be ready to be preached at »

    Room was super clean and comfortable. No complaints there. Lots of religious quotes on walls and in room. I feel it's important to respect peoples religious beliefs, but I expect to not be proselytized to at a place of business, unless that business is a church. I'm sure the owners intentions are good, but it was really offensive to me. I will NOT recommend this place to my friends.

    5
    « Good place to stay »

    We were on a one-night wine trip to Red Mountain. This hotel was appropriately named and just 10 miles from the wine region, with plenty of wineries and tasting rooms of its own, which we explored the next day. The hotel rooms were comfy - both couples were traveling with a dog, and the dog-friendly rooms were just as clean and comfy as any other room. Loved the hot tub outside our building. Internet was fast and accessible for all of our devices (5 in one room), lol.

    5
    « Great home base for wine country »

    Definitely above average for a Best Western, and we really enjoyed our stay on a recent visit to Washington's wine country. Parking was plentiful, check in/out were easy, and the staff was very friendly. There are inspirational quotes scattered throughout the hotel which was a really nice touch. Our room was large and very clean. With only three lamps and dark carpet and walls the room seemed a little dark, but everything worked, the beds were very comfortable and we slept well. Breakfast was very good, with a large breakfast area and both hot and cold options. I really appreciated that they started breakfast at 5am rather than the usual 6 or 7. I never got to use the pools (they have both indoor and outdoor) but I did enjoy the sauna. Even though our room was facing the freeway, I thought the noise was minimal. Definitely get a room away from the truck stop though. If you're in a connecting room, be aware that the connecting doors are very thin. Our neighbors were pretty quiet but we were still able to hear every word of their conversation. The location seemed safe enough. Prosser's a pretty small town, so if you're healthy and tired of driving, you can walk pretty much anywhere you need to go. Overall this was a fantastic hotel and I'd be glad to stay here again.

    5
    « Longer shower curtain please! »

    The hotel was great, comfortable, quiet, attractive, and centrally located.The service was great, staff was friendly, helpful, and attentive! However, the shower curtain in the bathroom was too short, causing the bathroom floor to be flooded...

    4
    « Prosser Best Western »

    Good location and nice breakfast room with good selection including ability to make a breakfast burrito and a big pot of oatmeal. Located close to several wine tasting rooms in Prosser. But check the pool before jumping in, a swarm of gnats filled the hot tub and pool which we did not notice at first because we went for a night swim. Other than that, was a great place to stay.

    3
    « OK »

    Our stay was good, it is a very nice hotel. I was mostly disappointed at the rate of $107 a night for a hotel in a very small town--which is a wine tasting destination--but not peak season. And I really struggled for hours to sign on to the internet before I finally called the front desk at 9:30 pm to find out I needed a password--the password should have been given to me upon sign in.

    4
    « Nice place to stay »

    We spent 2 nights in this hotel while we were visiting Yakima Valley wineries. The rooms were spacious and well kept. A nice surprise was the breakfast they had. It was above the normal "hotel hot breakfast". The staff was friendly, answered all our questions and gave us "free tastings" coupons.

    5
    « Great stay in Prosser »

    Simple small town perks. Nice breakfast, friendly vibes, rooms are very decent (especially compared to other hotels for similar prices in King County). It was just nicer than I expected. Modern rooms, nice amenities, close to all the other things in town..

    3
    « Spacious room but skip the "breakfast" »

    A tale of two hotels. Check in staff very friendly, room very spacious and clean. On the other hand, the trucks running their generators next door starting at 4:30 a.m. made it difficult to sleep thereafter. And, the advertised breakfast? Don't bother. Watery oatmeal, cardboard waffles, frozen hard boiled eggs, powdered eggs, potatoes unrecognizable. Pick up a yogurt and banana instead and be done with it.

    3
    « Wine Tasting excursion »

    Aside from the freeway traffic noise, stay was very pleasant. Hotels are limited in this small town, so this one is probably your best bet, even though it is right next to the busy freeway. Bed was very comfy, and the breakfast was adequate.

  • 5
    « Great service »

    We love the location, right by many of the winery tasting rooms. The staff was great and went above and beyond to make us feel at home. The little town of Prosser is really cute and right in the middle of wine country. There are several winery tasting rooms within walking distance, ( Airfield and Thurston Wolfe to name a few), as well as some fast food options next to the hotel.

    5
    « Best place to stay in Prosser »

    We stay here whenever we are in the area and we love it, no hassel, everything goes as it should the staff are very helpful and nice. We bring our pet and we have no problem with that. The breakfast needs to be upgraded as the eggs are grainy, and not very hot. We would reccomen this Hotel to anyone coming in the area for the Wineries, which they have many good ones. Just a short drive from the Hotel.

    4
    « I stayed here »

    Great hotel and near wine tasting. We were in room 101 which was near the kitchen and housekeeping. Noise started at 4:55 am which woke me up and continued until after 6:15 am. We have stayed here other times and it was perfect. Just ask to stay away from the front desk!

    5
    « Best Western Plus The Inn at Horse Heaven, Prosser, WASHINGTON »

    Friendly staff, clean room and nice pools. Indoor and outdoor. Very accessible to the freeway. Felt safe walking from to the hotel at night from local restaurant. The breakfast was plentiful and the staff kept the breakfast area tidy.

    4
    « Great property - easy access to the freeway »

    Our room was spacious, clean and very quiet. The sleep quality and bed/pillow comfort was great. The pool and hot tub facilities were wonderful. The free breakfast was super good. Even had some option food options.

    5
    « Excellent, afforadable accomodations in WA wine country »

    We recently spent a night at the Best Western Plus Inn at Horse Heaven and truly enjoyed our stay. It was very handy to the ten wineries we visited during our two day mini-vacation. The rooms were spotless and quiet. We did not hear any noise from the neighbors at all. The front desk personnel was courteous and friendly. The breakfast had ample selections; waffles, breads, oatmeal, cold cereal, yogurt, breakfast meats, fruit, and beverages. There is inside and outside patio seating and I was impressed with how quickly the staff replenished the food plus tidied up the serving area. The mattresses and pillows were just the right firmness and for the first time in several weeks we woke up refreshed and without neck or back aches. One feature that we especially appreciated was the décor; the inn was decorated with positive statements of faith. We will certainly stay here again!

    5
    « Janice Cheek »

    The inn at horse heaven is a very nice place to stay. We stay there whenever we are in Prosser. We grew up in the area and it is nice to have a nice place to come to when we are visiting the area. Best Western is our go to hotels wherever we go somewhere. They have a free breakfast. Which is good.the staff are very friendly and do their job very well!. We will be staying there again in August.

    5
    « Great Location and Well Maintained »

    I have not found such a well maintained and managed motel in this price range. Room included a hot self-serve breakfast. The room was very well maintained and clean. There were several HD channels on the television. Although close to the highway, noise was not a problem. Access to local wineries was excellent.

    3
    « A bit pricey for what you get »

    The room was clean and comfortable and the bed with the foam topper was outstanding. But the staff wasn't particularly friendly. The included breakfast was OK, but not great. And we felt the hotel was overpriced compared to similar hotels we stayed in at Yakima and Pendleton on this trip.

    4
    « Clean, comfortable Hotel »

    We've had the opportunity to stay at this hotel twice, seven months apart. The desk staff is friendly and accommodating. My husband was sad we arrived too late for cookies, so the desk clerk found him some packaged cookies. He was so excited! What fantastic customer service! The rooms are not fancy, but clean and comfortable. We will stay here again. Breakfast has more options than we've ever seen. Breakfast burritos was tasty.

  • 4
    « Comfortable and convenient »

    Good motel to stay to visit the Prosser and surrounding area wine country. Comfortable, well appointed room. The only problem was the internet flat out did not work. We didn't care enough to report it.

    5
    « Prosser Trip »

    Stayed here many times before. The hotel is clean, rooms are comfortable and the staff is professional, friendly and helpful. This trip was similar except that we received a free night stay due to a very late arrival. This was a very pleasant surprise. I can always count on this BW for a great stay.

    2
    « If I treated..guest like this..i'd be fired!!! »

    My boyfriend rented a room at this hotel so that I can come and see him he works for a construction crew normally he gets a discount he paid twice as much for this room to see me after a long hard day he comes in to take a shower and the shampoo Plus is filled with lemon scented dish soap as well as the shower gel. this is a dispensary they already have in the bathroom. I called and I complained because we couldn't even rinse it off. nothing was done !!! I was told the front desk would make a note of it and that the day manager would have applied a discount and that they were very sorry , but a discount was never applied I think if they're going to offer something to a guest that it actually be what they offer have shampoo and body gel in the shower not lemon scented Dollar Store dish soap !!! I work at a hotel if I treated a guest like this I would have been fired!!!

    5
    « Best ever »

    This hotel accommondations are of the best for the price that is charges. The rooms are very comfortable, nice size TV, a great bed, friendly staff and wonderful breakfast. It is also close to wineries and good restaurants. We highly recommend The Inn at Horse Heaven in Prosser WA

    5
    « Knocked Out of the Park! »

    We've been coming here for four years now to enjoy winery-hopping with RV friends. Their park is right across the street. The Inn is so accommodating. Check-in was a breeze. Only wish there was an elevator for when we had to heft our wine purchases to the room. We also heard complaints about the outdoor pool not being ready by Memorial Day week-end. But is was by Memorial Day. Beds were very comfortable. staff was always friendly. If Prosser is your destination, book at the Best Western!

    4
    « Great customer service, clean hotel »

    My motorcycle battery was having issues. The manager of this hotel arranged for me to have an extension cord and parking space so I could plug in a charger. Saved me from a bad weekend. Great customer service. This hotel is very well maintained, clean, and everything in the room worked. It's quiet even though it is near the interstate. Breakfast was good and staff worked hard to keep it stocked and clean. Pool was nice and the hot tub was perfect. I would definitely stay here again when in Prosser.

    3
    « Barking Dog at 3:30 a.m. in next door room »

    Comfortable bed and room. Our toilet backed up daily. This establishment is pet friendly. Don't be surprised if you are awakened early in the a.m. by a barking dog. The staff shrugged it off. Their response is, "We're a pet friendly establishment." We stayed over Memorial Day weekend, and it was a crowded motel. If we got down to breakfast after 9:30 a.m. the sausage was all gone as well as most of the juices.

    5
    « Good experience »

    This is a good place to stay in a rather remote area of Washington. Rooms are clean, breakfast was very good and staff is friendly. Several wine tasting rooms are only a short walk away. Wine OClock is an excellent restaurant close by.

    4
    « In Horse Heaven »

    This was a way stop for us on travel home from an extended road trip through WA, OR, CA and NV. I have stayed in Prosser before and the area is most interesting. Sorry we weren't staying longer this time. The BW Motel was a welcome stop for us. Location was convenient and easy to find. The amenities were excellent and staff friendly.

    4
    « Book early »

    We recently went to Prosser WA for wine tasting and found there are not many places to stay. So if you plan to go there my advise is to book early. That said the BW looked like one of the nicest motels there. It had nice accommodations; clean, comfortable, all the usual amenities plus an indoor pool and spa. The location is convenient and was quiet. The only drawback was that the breakfast was exactly the same all four mornings we were stayed but it was a complete hot breakfast so you could vary it some.

  • 4
    « Great hotel in Eastern WA wine country »

    Well-positioned hotel in Prosser, handy to several WA wine AVAs. Easy to find, solid breakfast to set you up for the day. Good beds, quiet room, blackout curtains. All in all, a good experience and we would return here again.

    4
    « Girls weekend »

    The girls and I stay at this hotel every year for Spring Barrel. It has everything we need. Good price, location and service is always good. We will be back next year for the spring barrel so this will be the place we plan to stay again.

    3
    « Spring Barrel »

    The hotel was okay, nothing special. We had what we needed for the most part except shampoo. The breakfast was good. The room was quiet. We had a good time. The shuttle taking us to the wineries from the RV park was most excellent and VERY helpful.

    5
    « Friendly, clean, & above all- comfortable! »

    This was our favorite place we stayed during our visit in the northwest. The rooms were very accommodating, clean & quiet. We checked in late Sunday night with our service dog with the kindest front desk clerk. Kids enjoyed breakfast. Overall a wonderful experience. Thanks for making our stay great!

    5
    « Special Request honored »

    We stay at this particular motel often. We asked that we have a room in the main building, ground floor. Since we were using Best Western Rewards, was not sure we would receive what we requested. When we checked in they told us our request was honored. Loved the room with a real lounge chair. We slept longer than usual due to the comfort of the bed. Since we have stayed here numerous times we noted it appeared that many items we did not like in the past were updated. Cleaner everywhere and good customer service at the front desk.

    5
    « Clean, Fresh, Quiet. »

    Room was clean and fresh -- exactly as ordered -- corner room, high floor, double double. It's rare a hotel gives us everything requested on the reservation on the first attempt. Bravo! Breakfast was lovely. The cook takes special care to see that everything is cooked to perfection and seasoned nicely. Presentation of food is wonderful. Great selection of food -- couldn't have been better! I love the long breakfast hours for sleeping in late: ends at 10:30. Bravo again! Hotel sits right on the freeway - some but not all rooms face the freeway. I loved hearing the subtle sound (it is not loud) of cars and trucks whizzing by -- great "white noise" all night long. If you are into wine tasting, this hotel is perfectly located to do a lot of wine tasting at nearby wineries. Fun! Staff was ultra-accommodating! There was a mixup on our date - but it was handled seamlessly. Probably was my error. . . Great beds. Ultra comfortable recliner. Room temp was constant (not always the case in hotels when there's a wall unit.)

    3
    « Please look at RM 101 »

    Stayed here after a long 16 hour day of driving. Only king room available was a handicap room. That works as long as the bathroom is clean, free of mold and the shower works. We were too tired to complain but somebody needs to look at room 101 bathroom. It's dirty shower seams and leaking all over the place shower head are just not acceptable. Other than that- the bed worked!!

    5
    « a place to rest for a big day »

    after a hard days work my company has chose best western horse heaven a place to rest there employees, to rest up for another 12 - 14 hr day. ive never have had a problem calling ahead for a room its always there.the motel is surrounded by several eating places within walking distance which is nice.

    5
    « Great Staff - Convenient location »

    We were on our way to Richland WA and found this Best Western to have better prices than the hotels we were looking at in Richland. Being unfamiliar with Richland WA we didn't want to drive around looking for our hotel once we got there. This Best Western is conveniently located right off the highway, and is a short distance from Richland. The price and quality of this Best Western makes it a perfect choice! The rooms are comfortable and VERY clean! We will stay here again for sure!

    3
    « Clean rooms, but not modern »

    The hotel makes a lot of effort to keep their place clean, the downside is that the hotel is very old feeling and lacks the more modern amenities at other hotels. A real mom and pop feel at this place.

  • 5
    « Relaxing »

    This Hotel was just as clean as could be! Workout room was very nice! To cold for outdoor pool, but had a very nice and warm indoor pool and hot tub! No need to bring towels down to it, they have plenty. Slept great even though we were right next to a truck stop! We are over the road team trucker's and when we get a chance to get out of truck, we like it to be nice and clean and quiet! Never seen a Hot Breakfast like this! Yummy for sure!

    3
    « Disappointing »

    Booked a king bed on a recent trip to Prosser. The room was nice. Unfortunately, the pillows on the bed were small and didn't have much to them. So what could have been a pleasant stay was overshadowed by a terrible night's sleep. When I book a king size bed, I expect decent size pillows. We complained but the clerk didn't appear to care much. This stay was not up to what we've come to expect at a Best Western hotel.

    4
    « Impressive breakfast »

    Very clean hotel, comfortable bed, all of the staff was very helpful. We were very impressed with the continental breakfast! We will definitely be back to stay again. Our only complaint was the refrigerator was very loud

    4
    « Good place to crash. »

    Not a lot to say, good clean room, nice staff. Not a bad place to stay if your in the area. I stayed here for an extended period while looking for regular housing (took a job in the area). The staff was nice, the room was clean, I'm not a real fan of hotel living. But this was pretty good.

    5
    « The Inn at Horse Heaven, Heavenly »

    The Inn at Horse Heaven, Best Western PLUS, is new, clean, with a friendly and efficient staff. The room was clean and comfortable. Did not use them, but there was a nice pool and hot tub available, with sauna in adjacent building. The breakfast was well appointed. I will definitely be staying at this hotel again!

    4
    « My Stay »

    Overall I had a very enjoyable stay. I especially enjoyed the hot breakfast service. I would definitely recommend this hotel to friends and family. I was here on business and it was in close proximity to my meeting location.

    5
    « Great basic hotel »

    We stay here pretty often to visit the wineries and it's conveniently located just down the street from a few of the wineries and tasting rooms. Starbucks is just down the street also. Clean room, friendly staff, comfortable bed, great breakfast - all the basics.

    4
    « Very nice rooms - skip the breakfast »

    The hotel has been updated. The rooms are very well outfitted. The bed and linens are especially good. Wi-Fi worked well. Staff are pretty friendly and helpful. The breakfast, however, is awful. Bland and tasteless, obviously not prepared fresh. Just reheated and probably pre-packaged. The price is a bit on the high side.

    5
    « Outstanding all the way around »

    This has got to be one of the most beautiful, and clean Best Westerns I have seen. The room is large and very comfortable. The breakfast buffet is just that. They had sausage, scrambled eggs, muffins, waffles, and so much more. This has been a wonderful experience and the staff is exceptional. I do not think you will be disappointed staying here.

    5
    « Great place »

    Very nice large room. Clean and comfortable with a nice desk to work at and a recliner. Our room had microwave and fridge. Check in was great. Pet friendly hotel which is a plus. Easy access with plenty of room to park our semi with a 53 ft trailer. Nice break from the road. Thank you!

  • 5
    « Pleasant stay »

    We have never had a bad experience at a Best Western Hotel. This one was no exception. We were in town for a family wedding. We have stayed almost exclusively at Best Western hotels while traveling Europe, The U.S. and Canada in the last six years.

    4
    « Close to wine tasting rooms »

    We spent a weekend here. It is within walking distance to the tasting rooms although some may find it too far. The room was very clean and comfortable. The complimentary breakfast is outstanding. They have biscuits & gravy, Belgium waffles and sausage along with your traditional complimentary items. We have already booked our next trip back!

    5
    « just a nice stay »

    one of the best places to stay, staff is great. I drive 45 miles out of my way to stay here. There are all kinds of food options here from fast food to restaurants . There is a coffee place down the street. Easy on off the freeway. This is really a good place stay, I drive for a living and have stayed in a lot of hotels and motels. This is by far one of the best in my book.

    4
    « Very convenient, quality stay »

    The hotel is located very conveniently to many wineries in the area, the Chukar Cherry tasting room, and be sure to stop in at Garcia's for great local Tex-Mex food in Grandview, just down the road! The room is quiet, nice bed, slept well, the breakfast was really nice, with take away fruit and breakfast sandwiches one morning, and a Starbucks right there that stays open until 8:30 pm! Nice for traveling! AND, it has an elevator, which is always a plus!

    5
    « Always a comfortable bed »

    We come from Seattle at least 3 times a year to do wine tasting in the Yakima Valley. The Best Western at Horse Heaven Hills is the perfect place because its situated in the middle of the valley. Great for tasting both east and west of center. Its not luxury but its always clean and has a comfortable bed. We sleep on a tempurpedic at home and don't have a problem with this bed which has a nice pillowtop effect. We wake refreshed without stiffness. Overall a great place to stay!

    5
    « Can't do any better »

    We often stay at this Inn when visiting family in Prosser, and our experiences have always been positive. The staff is friendly and helpful, and the service efficient. The rooms are well equipped with iron and ironing board, coffee and tea, refrigerator. Rooms are spacious and beds comfortable. It's real value for money.

    5
    « clean »

    Very clean and quiet. The air worked great, set the temperature and it was good to go all night. Breakfast was very good. Everything was well stocked and once you got up they cleaned the table right away. Parking was very easy and big spaces. Pool area was very clean. If you are looking to stay with family I would choose this hotel. Make sure you ask to stay in the main building so you will be close to the pool.

    5
    « Hotel Stay »

    The Hotel was beautiful the rooms are Beautiful the bed was amazing and the Breakfast was great. I recommend this Hotel to anyone. everyone was polite and friendly. it was a great experience and I will use this Hotel in the future.

    4
    « Great stay in the wine country »

    BW Inn at Horse Heaven in Prosser is a great base for exploring Washington's wine country. It's a quarter mile from a dozen tasting rooms, and Wine O'Clock, the best restaurant in the Columbia valley. Taste all you want, and you can walk back to your room!

    4
    « Generally Happy »

    This hotel was quiet and clean. Friendly staff. Good location near food and gas. There were only two things I think they could improve. The first is that the pool has a strong smell of chlorine that permeates part of the lobby and main hall. The second is that the room needs a makeup mirror in the bathroom.

  • 3
    « Bad breakfast »

    I quit breakfast after 2 days , even fruit is not fresh in the middle of so many farms around , omelette from bottle ? I had a feeling I am not welcome there , front desk person (young girl) was very unprofessional Maybe wrong day , wrong place Who knows ??

    3
    « Hotel »

    Flies in the room, internet works very poorly, breakfast items were cold, coffee was cold, some breakfast items were still partially frozen. Staff was kind and caring. They helped with the problems. Pool was clean

    5
    « Nice stay »

    Great breakfast with lots of choices. Th juccuzi hot tub was clean and water was not too hot. We had a very comfortable bed and quiet room. The hotel is easy to get to and close to the wine tasting. Room was nice and clean and the wifi worked great.

    3
    « decent hotel »

    rooms were a little dated but clean, beds were soft. but staff was great, all of the amenities were working, complimentary breakfase was decent. Said they would add part of our party to a wait list, they were booked when they made reservations, and they managed the wait list very well.

    3
    « Not the Best »

    Was very difficult to contact these people. Conformation number did not work. Charge card reader did not work @ check in. Paid cash. Room above ours in bldg B had A/C condenser dripping onto the enclosure on our A/C enclosure making a drumlike sound for about 2 hours. I finally made a pad out of paper to let drops fall quietly. When checking out I told the desk clerk about it and her response was "Oh yeah, we've had a few other complaints about that". Really? why don't you fix it? Room was clean but not worth $120.00 per night..

    5
    « Great place to stay »

    Comfortable beds, nice selection at breakfast, service was friendly, and clean rooms. I will stay here again. Close to wine tasting rooms where walking was an option. Right off the highway so easy to find but the room was quiet.

    5
    « The Wine Crush in Area »

    Very nice room with plenty of space to move around. Very clean room with extra bedding and many pillows, Nice Frig, TV, Coffee Maker. Lot's of items to choose from for Breakfast. Great friendly staff, Will look forward to returning.

    2
    « You don't get what you pay for »

    Our room was to be a suite and we were put into an apartment. This was for us a lesser room and was falling apart. From a toilet that broke and was not fixed at 10am when we called (after a long we came back to a toilet that still was not fixed at 9pm so we called again and had to have someone come over to fix it ). To a room that smelled even with the windows open and a bathroom door that was rooting and kitchen cabinets that had trim falling off. Just so you know, you can do better for the money so do it. We will not stay here until upgrades are made.

    4
    « Nice hotel in a great little town »

    What a handy place to stay when the wineries are your main focus for visiting Prosser, WA. There were four of us girls and one complete gentleman that kept us organized and on task which was wine tasting. The hotel was clean and very accessible to all things Prosser. The four of us stayed in one room in Building Two and our friend stayed upstairs in the main building. The room was very large - even for all of us! The shower had great pressure and the water closet was quite roomy. And, the separate vanity and mirror came in handy when we were getting ready in the morning. Breakfast was included in our stay and featured scrambled eggs, sausage, biscuits and gravy, a variety of breads, fruit, yogurt and cereal - not to mention coffee with many different creams to choose from. For the four of us, we paid $122 a night and thought it was a bargain ... more to spend on wine ;0)

    5
    « Vacation »

    This was an excellent Hotel, very clean & nice looking which made us relax more. We had a little dog & they didn't put us in another room for only pets which is usually dirty most places. We loved having a clean & well kept room, thank you.

  • 5
    « Friendly »

    Very friendly people, nice clean room. Close to the vineyards, restaurants. Great value, especially when you take advantage of two stays and get $25 back. We will always stay here when we are in Prosser.

    4
    « Prosser Wine Country »

    Our first visit to Yakima area wine county was great! Hotel was comfortable and affordable. Breakfast was typical but good. Why is there never bacon, only sausage? Two pools and hot tubs but water was not very warm in outdoor pool. Only stayed one night. Town was historic and fun to see. Our favorite winery was nearby and we had a wonderful dinner not far from the hotel.

 

Getting to the hotel ...

All directions
·From: I-82 East. Traveling eastbound take Exit 80. Turn right on Gap Road, then turn left on Merlot to the Best Western Plus The Inn at Horse Heaven. ·From: I-82 West. Take Exit 80, then turn left on Gap Road, and turn left on Merlot to the Best Western Plus The Inn at Horse Heaven.
 

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