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Best Western Plus Hotel The Inn at Horse Heaven, Prosser

4.0/5  - basé sur 378 notations.
259 Merlot Drive, 99350-9533, Prosser, United States - See map

A trip to wine country is just what you need, and our Prosser hotel is the perfect location for wine tasting. We're known for the cleanliness of rooms, a good location for wine tasting and a fantastic location featuring easy access off Interstate 82. We're a good stopping point next door to a truck stop, but many of our guests choose to stay a little longer to enjoy the beauty of the region. Wine tasting and Thanksgiving in Wine Country are idyllic for romantic getaways. Enjoy numerous wine-related festivals throughout the year, or head to our Prosser hotel for a weekend escape. Wine inspectors, vendors and trucking companies are all regular guests at our Prosser hotel. If you're here for work with ConAgra, the Bonneville Power Administration, the Department of Fish and Wildlife or an Agriculture business or corporate business, you'll feel right at home with us. Slip into luxurious bedding and enjoy the peace and quiet that you need while on business. Our friendly staff members are happy to accommodate groups too, making your stay the best it can be. Do you need help choosing the best tasting rooms and wine packages in the region? Depend on our Prosser hotel staff to help you pinpoint exactly what you need. When there are so many wineries to choose from, it can be overwhelming. Do you also need recommendations on the best restaurants and sightseeing locations? We can help with that, too. Our priority is your happiness. No matter what brings you to this part of Washington, you deserve a stay that's comfortable, cozy and just like home. That's what our Prosser hotel delivers. What do you want your trip to entail? Just ask, and we'll go above and beyond to make it happen. Book your stay at the Best Western Plus The Inn at Horse Heaven, where location meets value!

Best Western Plus

Hotel The Inn at Horse Heaven

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Hotel advantages

  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 378 guest reviews
NOTE ISSUED
Excellent
169
Very Good
125
Average
61
Poor
20
Terrible
3
REFER TO NOTICE
Business Business
66
Couples Couples
125
Family Family
95
Friends getaway Friends getaway
63
Solo travel Solo travel
13
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Mrs"

5
15/07/2018

Absolutely the best stay. Clean & spacious rooms. Staff were amazing. Always ready & willing to help. Good breakfast. Lots to choose from. Pools inside & outside. Hot tub the best! Walking distance to wineries if you are into that sort of thing??

"Very clean and comfortable"

5
18/06/2018

The staff were very engaged and welcoming. Comfortable bed and clean room. That is all we needed for an overnight. Some of the rooms face the freeway so staff were good about finding us a room facing the opposite direction. Both an indoor and outdoor pool, too. We did not use the breakfast facilities available with room purchase so we cannot rate that.

ProsserManager, General Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
Dear SeattleShaw, It was our pleasure to serve you during your trip to Prosser, WA! Thank you for all of the compliments to our property and our staff. We strive to serve and treat you like family and we are so delighted you could relax and rest! We look forward to having you back again soon! Sincerely, Lance Weber General Manager

"Great front desk staff"

5
12/06/2018

Upon arrival we were treated very well. We got to the hotel early after a long trip and wondered if we could have access to our room. The front desk staff was accomadating and said they had a room available. The room was quite up to the standards of your chain. Clean and well presented. We used the photo of the wild horses in your lobby as a background for a nice photo. At check out, we told the clerk how much we enjoyed our stay. She was happy to hear that. Yes there is traffic noise, but not unbearable. The hotel was close enough to the wineries that Prosser is known for. I would recommend this hotel.

ProsserManager, General Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
Dear Patrick S, Thank you so much for choosing the Best Western Plus Inn at Horse Heaven as your destination hotel in Prosser, WA! What an encouraging review of our property, location, and staff. I am pleased to hear you enjoyed your overall stay! We went through an extensive remodel last year that has updated most of our hotel. So with amazing new features, the same great staff, and the most superb guests we have a prime opportunity for amazing experiences for everyone who visits wine country! Thank you so much for taking your time to tell us what you thought about your experience. Sincerely, Lance Weber General Manager

"Truck Driver and Family Friendly"

5
31/05/2018

My New Favorite...awesome Truck Driver Rates, plenty of Truck / Trailer Parking, nice relaxing environment, surprisingly roomy rooms, and great location are all reasons I'd stay here again and again and again... AREA RESTAURANTS Not So Great??

ProsserManager, General Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
Dear Jamielcua, Whoa! What an amazing compliment to our property! We appreciate your business and love having truck drivers in who are working hard! We understand how tiring those long hauls can be and trying to drive your truck through town is never convenient. That's why we provide some pretty awesome complimentary soup in the evenings so you can turn off the truck and turn on the comfort! We look forward to having you back... don't forget to sign up for the free rewards program as well! Thanks again for your awesome review! Sincerely, Lance Weber General Manager

"Wine Tour"

4
24/05/2018

Great place for a base for the all the numerous wine tasting places in the area. A central location and walking distance to the Vintners Village. We stayed in a room in the northern building away from the office, so no wi-if.

ProsserManager, General Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
Dear Andrewstoyotas, We appreciate your feedback during your recent stay at our property! I am terribly sorry to hear you had trouble connecting with the internet. We offer free WiFi to all of our guests and I'm sure we can accommodate you with that in the future. I am pleased to hear you loved our location and the short walk to Vintners Village! You'll have to come back and stay longer to experience all of the wineries along with the historic downtown shops! We value your feedback and look forward to serving you in the future! Sincerely, Lance Weber General Manager

"Large, comfortable rooms, good value"

5
24/05/2018

Right off the interstate, has availability when Tri-Cities are full. Room was large, comfortable and a better value than in RIchland. Breakfast included meats to fruits with nice variety. Parking was a little scarce.

ProsserManager, General Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
Dear IReallyREallyDontCare, First of all, thank you for the humor of your profile name and the overall joy you experienced within our property! Value, quality, service... these are things we are highly passionate about. We also are pretty passionate about treating you like family and filling you up with our hot breakfast and evening soup! Your feedback to our staff means so much and we are so appreciative of your time. Please do come back and enjoy hotel on your next trip to Prosser, WA! Sincerely, Lance Weber General Manager

"Clean, Classy, and Cozy"

5
13/05/2018

Best Western Plus was quiet, clean, and had very nice staff. The breakfast in the morning and chili in the afternoon was very delicious! A great place to stay by yourself, or with family. The views from the hotel are also gorgeous. Thanks Best Western!

ProsserManager, General Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
Dear Sofia G, Wow, first of all thank you so much for staying with us during your trip to Prosser, WA! We are so delighted to hear you loved our full hot breakfast and complimentary evening soup! The wine country is complimented greatly by the horse heaven hills. We love the view of them as well, especially during a nice morning jog or a hike on some of the trails! Thank you for your kind words toward our staff and about your overall stay at our property! We appreciate having genuine guests like yourself staying with us! It makes the great wine country that much more delightful! Sincerely, Lance Weber General Manager

"Excellent customer service"

5
11/05/2018

What a friendly hotel! The staff went out of their way to make sure we had a wonderful visit to wine country. The hotel is very clean and is located near restaurants and wine tasting. We look forward to our next stay at the Best Western.

ProsserManager, General Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
Dear Katie, Thank you so much for the delightful review! It's rewarding for us to be able to accommodate you with wine tasting coupons, a prime location, and overall great service! There is so much to do in Prosser and I hope you were able to cover enough ground during the day! It means so much to hear you were satisfied! Please do come back and let us spoil you again! With gratefulness, Lance Weber General Manager

"Hotel in Wine Country"

5
08/05/2018

Very nice, clean hotel with friendly staff. Great location in the heart of wine country. This was my second stay at the hotel, and the staff remembered us from last time! Walking distance to quite a few tasting rooms. I highly recommend it!

ProsserManager, General Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
Dear Mary, First of all, I want to thank you for letting us be your destination and home away from home! I am overwhelmed by your lavish praise to our hotel! Our big family at the hotel was delighted to hear about your review in our morning meeting and were encouraged greatly! It's nice to have guests like yourself who care about the small things. I appreciate your loyalty and look forward to seeing you again on your next trip! With gratitude, Lance Weber General Manager

"Great spot in great location"

5
30/04/2018

If you are wine tasting in this area this place is great. Walkable to multiple wineries and food spots . Close to highway. Great breakfast (with fresh avocado!) and soup happy hour! But most importantly the staff was fantastic! Great bet if you are looking in the area .

ProsserManager, General Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
Wow Catherine K! What a phenomenal encouragement and blessing you are to our hotel! I appreciate the fact that you took the time to tell us exactly what you loved about your stay! It's true, this year we offer yummy evening soup complimentary to our guests as well as going above and beyond to leave you feeling healthy about breakfast items! We are constantly trying to improve and love opportunities to grow! We hope you bring your friends and come back out soon to our hot spot location in wine country! What an honor to serve a guest like yourself! With gratitude, Lance Weber General Managers

"Perfect location for a wine tasting weekend"

5
30/04/2018

The location is easy to access the Freeway, Downtown and local wineries. Part of the building does not have an elevator access, so make sure you request that option if dragging suitcases and bags up the stairs is not acceptable. The fridge is generously sized for a

ProsserManager, General Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
Dear LHjort, Thank you so much for taking the time to review us... and give us 5 stars! We are totally grateful to hear you enjoyed our location for your visit to wine country. You are correct, we do have two buildings that make up our hotel and that one does have an elevator and the other does not. However, our team here at the Best Western Plus Inn at Horse Heaven has their eyes fixed on service and making sure we accommodate every need. Even if that need is carrying luggage or providing a spare tooth brush and tooth paste. I do thank you for choosing our hotel as your top choice when visiting Prosser, WA. Sincerely, Lance Weber General Manager

"Friendly and Clean"

3
30/04/2018

Location was good for the wine tasting event. Close to freeway, gas food and Starbucks. Staff very friendly. Place was clean.Beds were extremely firm and AC very loud. Breakfast was typical for a continental.

ProsserManager, General Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
Dear alsW5717JZ, We are so glad to hear you enjoyed our prime location, clean hotel, and friendly staff. I do apologize for the inconveniences and totally understand how frustrating that can be. I do appreciate your honest feedback and your willingness to take the time to help us improve on our quality for future satisfaction. With that being said, we definitely want to wow you with breakfast on your next visit as well. Did you get to experience the egg frittata with the freshly sliced avocados for breakfast? We do offer quite a bit of options ranging from hot waffles and biscuits with gravy as well as a complete yogurt and oatmeal bar. If you have any recommendations for us in the future, please don't hesitate to reach out to me directly at the hotel. We can't wait to serve you in the future! Sincerely, Lance Weber General Manager

"Nice place"

5
22/04/2018

The staff was very friendly, even letting me check in earlier than the stated check in time. Checkout staff very nice as well. The room was very clean and comfortable. The breakfast offered in the morning was very good. It was nice not having to go somewhere to have a nice breakfast. Overall, I enjoyed my stay there very much.

ProsserManager, General Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
Dear Ted S, I started our morning meeting out by reading your review to our staff. They were immensely encouraged by your feedback and overall satisfaction from our service! We look forward to serving you again in the future at the Best Western Plus Inn at Horse Heaven! Sincerely, Lance Weber General Manager

"Excellent customer service"

5
22/04/2018

General Manager goes out of his way to greet every guest at breakfast. He remembered my name from checkout the night before. As well, he gave me a charger when I mentioned I had left mine in a different city.

ProsserManager, General Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
Dear Kim, Thank you so much for the mention and the wonderful review. We really do try to go out of our way to make sure every guest is treated like family. I'm so happy we could provide everything necessary for a great stay! I do hope you come back to visit us soon. We appreciate your big smile and warmth that you bring to the Best Western Plus Inn at Horse Heaven! Sincerely, Lance Weber General Manager

"Nice property with a little 'but..'"

4
14/04/2018

We stayed for one night. Due to a walking impediment, we had booked and received a mobility room with a walk-in shower - room 101. Regretfully, the bed in this room is located on the same wall - back to back - with the hotel laundry room. I tolerated the subsequent start/stop of the dryer - every 2-3 minutes - for the entire evening. The noise is truly intolerable - I suggest the GM and/or Owner spend a night with this machine running, while they try to sleep. At 10:30pm I got dressed, and advised the desk clerk on duty that it was intolerable, and had to stop. While the clerk offered to move us (my husband, with hearing aids removed, was fast asleep by this time), I insisted that was unworkable. The noise continued until appr

ProsserManager, General Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
Dear BobbiOnTheRoad, I want to thank you for staying with us during your travels. I am glad to hear we could accommodate your walking impediment with a handicap room equipped with a walk in shower. The room is very convenient when getting to and from our handicapped accessible walkways and parking spots and not to mention right down the hall from our delicious hot breakfast! Our hotel is known for high traffic during the tourism events, being that we are in the heart of wine country. On this particular night, we had a high volume of laundry that was being washed all day to ensure fresh clean bedding and towels for the heavy check ins. Unfortunately, the last loads drying cut into our 10pm quiet hours and I do ask for your forgiveness. I spoke with the front desk that evening after they had spoken to you regarding the noise and made sure the dryers were stopped for the night to ensure your rest. We want to make sure you enjoy yourself at our hotel and go to every measure to accommodate your needs. I am pleased to hear your husband was fast asleep enjoying the comfort of the king size bed but it is unfortunate we were not able to move you due to his sleep. I do hope we have another opportunity in the future to accommodate you and go above and beyond to serve you. sincerely, Lance Weber General Manger

"“Little peace of heaven stay”"

5
14/04/2018

Great Hospitality, Cleanliness and a Wonderful and friendly staff that makes you feel at home??Delicious and fresh breakfast better than Denny's ??????!! I'd like to say a special THANK YOU Alejandra Lua for your sweet and caring attitude towards our family and our “inconvenience “ and our needs You are Awesome Alex ??????!!we now know that it was meant for us to stop by your place to get to know you and this Great Hotel “The Inn at Horse Heaven” we'll definitely stop by at another time and hopefully under other circumstances ????God Bless you all guys more Abundantly!!We strongly recommend this place ??????????

ProsserManager, General Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
Karina D, My heart couldn't be more full knowing our big family at the Best Western Plus Inn at Horse Heaven could be there for you and your family. Alex is one amazing individual and we are beyond blessed to have her as our front office manager. I will definitely update the staff with the review that you so lavishly encouraged us with. We look forward to serving you in the future under far better circumstance. We hope that day comes soon. With much gratitude, Lance Weber General Manager

"Save Me A Room!"

5
08/04/2018

This has been one of the best motels we have stayed in. Great service. The employees are friendly and helpful The room was clean and had a refridge and microwave also. Breakfast in the morning was good and the coffee was hot. This is our favorite spot to stay in wine country.

ProsserManager, General Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
Tom! Thanks for your kind words and genuine appreciation of the Best Western Plus Inn at Horse Heaven! We try our best to serve you like our own family and to provide you with everything you need! Wine tasting season is upon us and we do hope to have you here once more during this summer! Thanks for your review and loyalty to our hotel! Sincerely, Lance Weber General Manager

"Love this hotel"

5
05/04/2018

I've come to Prosser to visit family many times, and will always stay at Best Western Plus The Inn at Horse Heaven. It's is a fantastic, comfortable, clean place to regroup. Even though new hotels are popping up, this is my go-to place in Prosser.

ProsserManager, General Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
Thanks a bunch! You're our go to kind of guest! We love hearing how you enjoyed your stay at the Best Western Plus Inn at Horse Heaven in Prosser! Did you know we also have some awesome meeting spaces, outdoor lawns and a doggie station for your pet's convenience if you have one. When you're regrouping, don't forget to turn on our BBQ and enjoy our awesome gazebo space on your next visit! Looking forward to serving you again! Sincerely, Lance Weber General Manager

"Awful and management doesn't seem to care"

1
05/03/2018

I'm not one to typically write reviews but I feel strongly that this needs to be known by upper management and potential customers. Firstly, when booking our reservation I SPECIFICALLY asked if we could have a late checkout, between 1230-1245 and was told that is absolutely okay, just NO later then 1pm ... I made sure to verify this before booking the reservation as it was imperative that wherever we stayed we would be able to check out a little late due to some personal family matters that we had to attend to Sunday morning before leaving prosser. You would think for 170+ dollars for one night that that would be okay (as we were told it would be). We found out this morning at breakfast by the assistant manager that we absolutely could not check out any later then 12 and their was no notation on our account that the booking agent okayed it for us. We were told by the asst. Manager that "we've been having problems with her and will talk to her" (referring to the gal who booked us and told us it was okay to checkout late). How would I as the customer know she didn't have the authority to let us check out late?? We would have chosen a different hotel had we known it would be a problem. Secondly, we took our daughter to the pool last night and the fly/gnat problem was so bad we couldn't enjoy it without being swarmed by flies and couldn't even go into the hot tub because their were probably 100-200 dead gnats floating in the hot tub. I actually went and got the front desk agent to show her how horrible it was. She seemed as appalled as I was. Thirdly, upon pulling out the hide a bed in our suite, we discovered an open (and used im assuming) material that I can't write in this review. Yes a _______ was folded up in the crevice of the hide a bed. I had to have my husband remove it before my 6 year old daughter saw it!!! No words to describe finding something like that where your child is getting ready to sleep. In our king bed the sheets had a few small red u know what stains on them in the middle of the fitted sheet. I have pictures!!! Lastly, their was a party going on in a public meeting room down the hall from our room last night (which is fine) that had no care in the world for how they acted ....about 6-7 kids were playing in the hallway outside the room and it was so incredibly loud we had to call the front desk and ask for a fan of some sort to block out the noise. I'm so appalled at this whole experience I have sent an email to best western corporate and best western HORSE heaven inn and haven't gotten a reply from either. I'm glad to know they could care less about customer problems.

ProsserManager, General Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
Summer D, I would like to apologize for your experience at our hotel. I'm proud to say that we have always used feedback from our customers as a tool for growth and for praise of our strategic efforts. Please be assured that, because we absolutely care, your feedback to us directly as well as through TripAdvisor has been studied, investigated, and discussed at length at all levels within our organization. In regard to the late checkout, we have a very simple rule. We are frequently able to grant them at checkout when guests ask, but never prior to arrival. However, our team cannot predict how busy we will be the following day given our volume but on this occasion we could have managed to give you a late check out after all. We do apologize for the inconvenience it caused you and your family. If you were under the impression that you had a guaranteed late checkout prior to arrival I apologize, but that is not something that we would do. The Yakima River is the lifeblood of our fertile agricultural region. The irrigation that it provides is what allows our local farmers to thrive. Unfortunately, at times it is also a safe harbor for flying insects. Our pool room apparently became a winter bungalow for a pretty good-sized population of gnats while you were staying with us. I sincerely apologize for your experience with these little critters in the hot tub and please rest assured that we attained professional removal of these unwanted visitors. Our maintenance crew believes that the battle has been won. As for the suggestion that there was a blood stain on the bed or prophylactic in the hide-a-bed, I must contest. We are extremely privileged to have a housekeeping staff that has been with our company in many cases for more than a decade. Each room that our housekeeping staff thoroughly cleans is then inspected by 1 of 2 head housekeepers that combined have more than 25 years' experience. Would you have presented the evidence during your stay or have shared the pictures with us that you took, we could have taken immediate action to make sure the rest of your stay was taken care of. Our main mission at the hotel is that you experience a clean and friendly environment with top notch hospitality. We appreciate all the reviews we receive and use them to heartily give praise and provide further training to best ensure the quality of our product and service for all guests in the future. Kindly, Lance Weber General Manager

"Nice hotel and friendly staff"

4
26/02/2018

We stayed at the Best Western Plus in Prosser WA for two nights. The hotel was clean and the staff were all very friendly. Although we have no complaints, it is pretty clear that the hotel needs to be updated. They offered breakfast which we took advantage of. I noticed the hot food was not really hot, but more warm, so we made waffles. The hotel is split into two separate buildings. Our room was in the building that I did not see any services, we had to walk across the lot to the main hotel for breakfast. They also had a pool, although we did not use it. No real complaints at all, the decor of the hotel was very nice and played off the Horse Haven area of Prosser. All in all, it was fine and stay again if we return.

ProsserManager, General Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
Wow, thanks for taking time to give honest and encouraging feedback! I'm glad you enjoyed our new lobby, corridor, and overall upgrades to the property. I'm glad to hear you enjoyed our toasty waffle station as well as our friendly hospitality. We really do try to make every single person feel like family during their stay. Looking forward to serving you again and having you enjoy our indoor pool the next go around! I'll be sure to let the staff know about the feedback in our morning meeting! Sincerely, Lance Weber General Manager

"Far Exceeded Expectations"

5
18/02/2018

Typically I am hesitating to stay a motels, but found that this would be my nicest bet in the town of Prosser. The price was outstanding. The staff was friendly, attentive, and caring. The hotel is nicely appointed and shows careful attention to detail. The room was clean and spacious. Walking distance to several of Prosser's wineries and a close drive to downtown. Breakfast was great. There were several choices. Coffee was fresh and hot.

ProsserManager, General Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
Jaime H, As a manager, nothing makes me more proud than to hear of praises like this. I will definitely deliver your review to our staff in the morning meeting and also note specific departments for praise. We value your honest review and look forward to serving you again soon. Thanks a bunch for your kindness! Sincerely, Lance Weber General Manager

"Service Excellence"

5
05/02/2018

My Mom passed and we stayed at this wonderful place. The staff was very compassionate and professional. The room was clean and well maintained. The grounds were groomed and taken care of. Thank you all for a great stay under the circumstances.

ProsserManager, General Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
Craig, it was a blessing to hear about how well you were taken care of by the staff during your stay. I shared your review in the morning meeting and we all sighed and smiled big. We will keep you and your family in our thoughts and prayers during your time of mourning. Thank you ever so much for your encouragement! Sincerely, Lance Weber General Manager

"Great Room for the Balloon Festivities."

5
17/01/2018

Booked this room early for the Balloon event. Breakfast was very good, although they need more seating for the large crowd the event draws. Room was very clean, and upgraded nicely. Staff was awesome. They even called me when I left an item in my room and mailed it to me.

ProsserManager, General Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
Wow, thanks for the 5 star review! I will definitely let the staff know about the praise and the report you gave. We want this place to be home during the fun and excitement of vacation and wine country getaways for our guests. I do hope you come back this year for balloon rally so we can go above and beyond to wow you even more! Lance Weber General Manager

"Premier place to stay in Prosser"

5
06/01/2018

This hotel is clean, quiet, and in a great location for traveling on I-82 and wine country in general. Staff are professional and friendly, and genuinely care about the service provided to guests. This is now my go-to hotel in this area.

ProsserManager, General Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
Dear Ann R, We appreciate your report of our hotel and our staff. It means a lot to hear you were well pleased and well taken care of during your stay. I look forward to sharing this affirmation with the entire team in our morning meeting! Thank you for making us your choice hotel and we look forward to serving you in the near future. :) Sincerely, Lance Weber General Manager

"Excellent hotel"

5
04/01/2018

Very nice hotel staff is very friendly and helpful! Would definitely stay again! Location is very convenient right by the freeway and several restraunts within walking distance. Loved the fitness room and sauna!

ProsserManager, General Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
Pam! Thank you, your words are so encouraging! We are so pleased to hear you enjoyed the sauna and fitness room. We hope to see you again soon. I'll be sure to let the staff know how much you appreciated them as well! Lance Weber General Manager

"not fancy but nice, comfortable, great staff"

4
01/01/2018

This hotel is very close to the wine village and downtown Prosser. For convenience it cannot be beat. The rooms were basic but clean and comfortable. The staff was really helpful. We had a large group of family and friends in town for a wedding and all of us were treated well.

ProsserManager, General Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
It was an honor to have such a fun group of people in for the wedding! We are so encouraged to hear you enjoyed it! Lance Weber General Manager

"Warm stay"

5
31/12/2017

Very nice clean room great staff incredible morning breakfast I would recommend this hotel to anyone. Sidewalks were all clear from Ice lobby with clean coffee pots were always full gave you a warm safe feeling place to stay thank you

ProsserManager, General Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
Thank you so much for your encouraging words! We work very hard to provide a good product and this review will encourage the staff immensely! We look forward to serving you again! Lance Weber General Manager

"Friendly and pleasant and clean"

4
23/12/2017

My family and I stay here a couple times per year. We've always found the staff to be helpful and friendly, the decor is nice, the rooms are clean, and the location is convenient. I definitely recommend this hotel.

ProsserManager, General Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
We are so glad to hear that you come often! We definitely want to make it feel like home for you and your loved ones. Thank you so much for your kind review!

"What a blessing they all are"

5
06/12/2017

What a wonderful stay, the staff was excellent, friendly, & accommodating. I recommend anyone starting in Prosser to stay here. The rooms/ common areas were very clean. It is very apparent the staff care about the guests and the hotel.

"Friendly helpful staff!"

5
06/11/2017

We would definitely stay here again!!!! Rooms are clean, staff is helpful, breakfast was good, pool was clean. Great location close to most everything in prosser. We had a wonderful time and will be booking our next trip very soon staying here again FOR SURE!

"Great Service"

5
03/11/2017

The staff were very friendly and very quick to respond to request! Well located to visit local wineries. The buildings are very secure. The breakfast was well done with a large menu. I would make this my Inn of choice for the eastern Washington area.

"Great stay in small town"

5
31/10/2017

Everything was clean and the staff was top notch. Should I ever be going back to Prosser, I would be happy to stay again. What a great night's sleep! Thanks so much for making this a quality stay for my two nights.

"Great Value"

5
30/10/2017

This place really is at the heart of the Prosser Wine Country. Great value and every employee happy to be at work. Our hats are off to Lance the General Manager. He exemplifies customer service and hospitality. This is our second stay at this hotel. We will be back.

"Great Help across the board"

5
30/10/2017

The entire staff was great and helpful for our party of 12 over the weekend. We needed some help with some places around town to eat and visit, and the suggestions that were made were great. Rooms were very clean and promptly serviced each morning, the food provided was good, warm, and had plenty of options for everyone's taste. Entire facility is well maintained. Would recommend to anyone and will be back again for sure.

"Great time in Prosser"

5
30/10/2017

We went to Prosser on a wine tasting trip with a group of friends. The hotel was very convenient to many wineries and restaurants and was extremely clean with all the amenities you would expect. The manager, Lance was personable and very helpful and always about in the common areas checking to be sure all was going well and we had what we needed. The continental breakfast far exceeded my expectations of the usual muffin, cold cereal and some apples with many hot and fresh options like scrambled eggs and sausage, biscuits and gravy, a make your own pancake or waffle option and more. I would highly recommend this hotel and we plan to stay there again next time we are in Prosser.

"A great place to stay in the Prosser, WA area"

5
30/10/2017

We were here for Lemtober Fest at the Walter Clore Center. They are conveniently located not far from the Center and very close to many of the wineries tasting rooms. This was a very clean and well furnished hotel. They offer a large breakfast selection each more, which is included in the room rate. Our bed was super comfortable and they have a good wifi connection. The staff is very warm and welcoming. We highly recommend this hotel.

"Pleasant stay in Prosser"

5
23/10/2017

Overall a pleasant stay. No issues really at all. I will call them for the e mail receipt I was told I would get. No big deal. I did check to see if they had my correct e mail address, and it was correct.

"Horse Heaven is the best BW"

5
17/10/2017

We stay here every year with a group of friends. We love the warm staff and friendly service. We had to check in late (due to traffic) and the front desk went out of their way and baked us some fresh cookies! We love that the hangings on the walls are all words with spiritual value. Great place to relax and unwind.

"Had a Good Sleep"

5
16/10/2017

The bed was great - slept all night long! The staff was helpful and friendly. Pool area clean and safe, The breakfast had a good array of foods ....something for everyone! Great way to start the day!Easy access off Interstate!

"Solid OK"

3
15/10/2017

Rooms are Spread out in several buildings, which does not make for ease of common area use. Dining room for breakfast is much too small for the number of rooms - we gave up on the noisy crowds and went elsewhere to eat. We found the motel overpriced for the quality, and highway noise did not make for a quiet night. Also, when we asked about a king bed instead of 2 queens, we were told the rate was less, but when we checked out we were charged $10 more, not less... Prosser really needs some nicer options for lodging and food to support the growing wine area.

"Friendly staff and comfy rooms"

5
11/10/2017

The staff was friendly from the get go and were very helpful. The rooms were cozy and clean. Morning breakfast was hot and a varied selection. There is a good selection of restaurants near by. I would definitely stay here again.

"Pleasant atmosphere"

5
06/10/2017

Highly recommended. I have stayed here before and routed my business trip to stay here again. The facility is well kept and conveniently located. They have a small prayer chapel in the back lot that is open to guests and truckers passing through. The breakfast was good but more impressive was that they had extensive gluten free options for my wife that has allergies. This is uncommon in hotels.

"Wine Country Hotel"

5
05/10/2017

This is a great place to stay in Prosser, WA when visiting wine country. Perfect location! The rooms are clean and comfortable and the breakfast was great, filling us up before hitting the wineries! Very friendly staff.

"Good place to stay"

5
04/10/2017

Love to stay here on our visit to the Wine Country! We enjoy the convenience and location of the Best Western Inn at Horse Heaven. Nice people and great comfort! Easy access to all local events and beautiful surroundings in the area.

"Good price and good stay"

4
02/10/2017

Good price bed wasn't the most comfortable but the pillows were good. Refrigerator wasn't cleaned but he rest of the room was clean and everything worked. The air-conditioning worked great and the continental breakfast was good.

ProsserManager, General Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
Dear Richard I, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations for the comfort of the bed and a dirty refrigerator. We will be taking your feedback and ensuring that the rooms are inspected more aggressively. Our housekeeping staff is tenured and great at what they do, but we do apologize for missing this important detail. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. However, I am delighted to hear you loved the breakfast, air conditioning unit, and overall cleanliness of your stay! If I can provide any assistance, please don't hesitate to contact me directly at 509-786-7977 ext. 197. Sincerely, Lance Weber General Manager Best Western Plus The Inn at Horse Heaven

"Good stay in wine country"

4
27/09/2017

This Best Western is conveniently close to many top wineries and tasting rooms, is modern, clean, and spacious. A group of five friends on a wine tour stayed here and were happy with the rooms, facilities and the breakfast.

ProsserManager, Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
Dear Greg S, Thank you for your recent review regarding your stay at our property. I am glad to hear that you enjoyed your stay and were happy with the rooms, facilities and the breakfast. Thank you for choosing Best Western Plus the Inn at Horse Heaven. Sincerely, Pete L

"Balloon Rally"

4
26/09/2017

The room was very clean and the staff was very help full The only issue I have is the toilet upstairs was very load when it was being flushed. The TV could have been in a more central area because you could not watch TV from the bedroom area

ProsserManager, Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
Dear D2110FJmaryb, Thank you for taking the time to review our hotel. I appreciate the great compliments regarding the clean rooms and helpful staff. I also appreciate your feedback concerning the toilets and the TV. Thank you for choosing Best Western The Inn at Horse Heaven. Sincerely, Pete L

"Great Place to Stay"

5
25/09/2017

My stay here was perfect in every way. The room was great, the staff was great, and the breakfast was great. It was the first motel I have stayed in for a while that I didn't have to wander around the room to find the Wifi.

ProsserManager, Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
Dear rebeccamF8778LE, Thank you for the great review and all the nice compliments regarding the room, staff, breakfast and the internet. We hope to see you again next time you visit the area. Thank you for choosing Best Western The Inn at Horse Heaven. Sincerely, Pete L

"Has it ALL"

5
18/09/2017

Great place to stay Easy freeway access. Near wine tasting room. Rooms are large and beds are comfortable. Indoor and outdoor pools. Outside sitting areas and nice lobby Breakfast has something for everyone from scrambled eggs to waffles. Nice selection of restaurants in the area.

ProsserManager, Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
Dear Laverne M, Thank you for the excellent review regarding your recent stay at our property. I was encouraged to hear your comments about our lobby, outside sitting areas, comfortable beds, and our breakfast. We hope to see you again on your next visit to the area. Thank you for choosing Best Western The Inn at Horse Heaven. Sincerely, Pete L

"Best in Prosser, WA"

5
17/09/2017

Wonderful, accommodating, inviting. Close to numerous wine tasting restaurants. Easy on / off. Great place to stay going to/from Seattle. Staff kind and helpful. Loads of parking - great for larger vehicles.

ProsserManager, Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
Dear Bill D, Thank you for the great review. We appreciate you taking the time and commenting about your stay at our property. We hope to see you back on your next visit through Prosser. Thank you for choosing Best Western The Inn at Horse Heaven. Sincerely, Pete L

"Lumpy mattress"

3
15/09/2017

This BW needs some improvements. 1. When you enter the building you don' know to turn left or right as there are no signs showing room numbers with arrows. 2. The toilets are not standard height and very hard to rise from.

ProsserManager, Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
Dear Hamara, Thank you for your feedback concerning your stay at our hotel. We always appreciate comments and suggestions on how we can improve in providing our guests with superior guest service. I will share your comments with the rest of my leadership team. Thank you for choosing Best Western Plus The Inn at Horse Heaven. Sincerely, Pete L

"Pleasant surprise in the Valley"

4
14/09/2017

I grew up in this area 50+ years ago and this was my first trip back. Wow! To find such a nice place in "little old Prosser" was a treat. The wine country surrounding the area is great for touring and tasting, and the hotel was a great base to work from. Plus, free corkscrews at the check-in desk! Very friendly staff, clean modern rooms, plenty of parking, dining choices within walking distance. All just about perfect, and at a reasonable price. I hope I'll be back one day.

ProsserManager, Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
Dear Ken M, Thank you for the great review. I am so glad to hear that you enjoyed your stay at our hotel. It was our pleasure to serve you. We look forward to seeing you again on your next visit to Prosser. Thank you for choosing Best Western Plus Then Inn at Horse Heaven. Sincerely, Pete L

"Nice message on the top of the desk"

5
12/09/2017

I usually drive through but it pay off to spent the night down there,super nice service, place,room, breakfast and in general so positive, one of the best in the USA and Canada Places to eat,the settings were excellent

ProsserManager, Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
Dear Leonel L, Thank you for the encouraging words and great review of our property. It was our pleasure to serve you. I am glad that you decided to stop by and spend the night at our hotel. We hope to see you back. Thank you for choosing Best Western Plus The Inn at Horse Heaven. Sincerely, Pete L

"Very good deal"

5
11/09/2017

Nice rooms, clean, good breakfast, good shower water pressure, nice staff, reasonable price. We came as part of a group and the hotel allowed us to use their conference room. It has a nice area to stage the food for serving and was clean.

ProsserManager, Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
Dear Christopher K, Thank you for your feedback and excellent review of our hotel. I am glad to hear that you enjoyed your stay. I appreciate the positive comments regarding our rooms, breakfast, water pressure, price, and our staff. Thank you for choosing Best Western Plus The Inn at Horse Heaven. Sincerely, Pete L

"Always good"

5
06/09/2017

Clean, comfortable hotel with good breakfast, comfortable beds, and helpful staff. We stay there whenever we are visiting family in the area. Always had a good experience. The owners seem to take pride in providing a good experience for their guests.

ProsserManager, Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
Dear K J, Thank you for your recent review of our hotel and the positive feedback regarding our good breakfast, comfortable beds and helpful staff. Our owner will be delighted to hear of your satisfaction when staying at his hotel. We look forward to serving you again in the future. Thank you for choosing Best Western Plus The Inn at Horse Heaven. Sincerely, Pete L

"Nice place to stay in the Washington state wine area"

4
03/09/2017

Convenient location just off the highway - close to some excellent wineries. Walking distance to a Starbucks and the quaint Prosser downtown. Clean rooms, friendly staff, and a good breakfast. We had a double bed room and the amount of space was very generous.

ProsserManager, Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
Dear CAJI00, Thank you for taking the time to review our hotel. We appreciate the feedback and are happy to hear the positive comments regarding our rooms, friendly staff and good breakfast. When visiting our area in the future, we hope to serve you again. Thank you for choosing Best Western Plus The Inn at Horse Heaven. Sincerely, Pete L

"Trip home with dogs"

5
27/08/2017

found the hotel to be clean and comfortable. The Staff was friendly and helpful. We rented a suite and it was very nice, loved the layout. Our puppies (12 year olds) were welcome, but did have to pay an extra $10 each. Looking forward to staying here again.

ProsserManager, Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
Dear CaptnKidd, Thank you for the excellent review. I was happy to hear that your stay went well and that our staff was friendly and helpful. We appreciate your business. We are also happy to have been able to accommodate your (12 year old puppies). I am glad to hear that you are looking forward to staying here again. Thank you for choosing Best Western Plus The Inn at Horse Heaven. Sincerely, Pete L

"Glad we came back"

5
26/08/2017

This is the 2nd time we've stayed at this hotel and we loved it just as much as the 1st time. The remodel was nice to see. The linens and bath items are very nice. The breakfast was tasty. The employees were kind and helpful. There is a dog-friendly hotel building and a non-dog hotel building. We've stayed in both. We don't have a dog and we are glad they were separate buildings although we didn't see any dogs.

ProsserManager, Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
Dear D3594RUcheryld, Thank you for the great review. We appreciate your business and are glad to hear that your 2nd stay with us was just as good as the 1rst. Also, thank you for the compliment regarding our employees. We hope to see you back at our hotel for a 3rd time. Thank you for choosing Best Western The Inn at Horse Heaven. Sincerely, Pete L

"BW= The Inn At Horse Heavan"

4
24/08/2017

good quality for the dough. The breakfast was hot and a lot of variety. The staff made sure we didn't run out of comestibles. The patio area was open, but no one went out as it was cool. Smoke from fires may have been a factor as well.

"Wine tasting"

4
18/08/2017

For the most part our stay was fine. We always love the hot tub and it was unfortunate that it wouldn't work. Reported problem 3 times and felt like it was never addressed. Never saw an out of order sign and never got to enjoy it either.

"The Inn at Horse Heaven"

4
15/08/2017

Enjoyed our stay here. They are in the process of renovating this motel and some of the finishing were not complete but should soon be done. Clean and neat. The pool was wonderful. If I am ever in Prosser, WA again would certainly stay here again.

ProsserManager, Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
Dear Debbie F, Thank you for your review of our hotel, and the compliments regarding the pool and the cleanliness of our property. I am glad to hear that you will be staying with us in the future should you return to Prosser. Thank you for choosing Best Western Plus the Inn at Horse Heaven. Sincerely, Pete L

"Friendly staff, under construction"

3
11/08/2017

Got a very good rate at this hotel and wondered why. Turns out the section we were in was being renovated. The hall was ready for painting and the pool was closed for renovations. The room itself was fine. Breakfast was free but mediocre. There were no workers there to interrupt our sleep before we left at 9:30. Bed was very comfortable.

ProsserManager, General Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
Dear Marian L, I am very delighted to hear about your satisfaction with the price and comfort of our hotel! We are in the final stages of the exciting remodel and I hope you got to enjoy the outdoor pool while our indoor pool was under renovation. We apologize for the short portion of corridor that had yet to be covered with wall paper outside of your hotel room. Also, if you have any recommendations for our breakfast to make it superior we would love to hear your feedback. All in all, we are glad your stay was uninterrupted and comfortable. We look forward to having you back to see the finished product and enjoy the indoor pool as well! If I may be of any further assistance please don't hesitate to contact me at (509) 786-7977. Sincerely, Lance Weber General Manager

"very nice"

5
25/07/2017

the staff was helpful and caring. We had car problems and were broke down for the day. The motel was in the final stages of either remodel or finishing being built. Very nice! the breakfast was the usual fair but hot and good.

ProsserManager, Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
Dear cltiller, Thank you for your recent review of our hotel, and compliments regarding our staff and property. I appreciate the feedback. Thanks again for choosing Best Western Plus The Inn at Horse Heaven. Sincerely, Pete L

"Great stay!"

4
20/07/2017

This was our first time to stay at the Best Western Plus The Inn at Horse Heaven. As expected, our room was comfortable, very clean & quiet!! Portions of the facility are currently being refurbished, but the work did not interfere with the enjoyment of our stay. This is a great location for visitors who want to explore the many wineries of the Prosser, WA area.

ProsserManager, Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
Dear MPinSalem, Thank you for the recent review of your stay at our hotel. I appreciate the positive feedback and so glad that you enjoyed your visit to Prosser. It was our pleasure to serve you. Thanks again for choosing Best Western Plus The Inn At Horse Heaven. Sincerely, Pete L

"On the road. "

5
16/07/2017

Great place , being remodeled at this time nice an quite rooms An comfortable. Several types of rooms , even a hot tub room. In door pool, polite an awesome stafff. Make ya feel at home. Awesome breakfast as always with Best Western. My first choice when traveling.

ProsserManager, Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
Dear Shadow1100825, Thank you for the great review regarding our staff and hotel. We are glad to hear that you enjoyed your stay and that our hotel is your first choice when traveling. We look forward to serving you again when you return. Thank you for choosing Best Western Plus The Inn at Horse Heaven. Sincerely, Pete L

"Being Remodeled, Nice Otherwise"

4
16/07/2017

It was hard to really judge the hotel as they are doing some remodeling, so can't tell what it will look like when done. The room was as expected and the breakfast the typical fare. The staff were very polite, friendly and helpful. We were a large group (about 73) with many showing up in large numbers at once. They handled the onslaught very well.

ProsserManager, Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
Dear John T, Thank you for your recent review of our hotel. We appreciate your feedback. Thank you for the compliment regarding our staff. It was our pleasure to serve you and your group. We hope to see you again in the future. Thank you for choosing Best Western Plus The Inn at Horse Heaven. Sincerely, Pete L

"Not super impressed"

2
30/06/2017

I hate complaining, but the room I was given was right next to the guest laundry, the water rushing through the pipes in the walls was so loud I wasn't able to sleep the two nights I was there. The pillows are half the size of regular ones, so that didn't help for covering my ears well. The staff was average. Not friendly, but not rude. We were in a large group, so they had to work quickly to check us all in, that was nice. There was construction going on in the building too, a few people in my group said they had sawdust and sheetrock on their clothes and personal items.

ProsserManager, Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
Dear terryf265, Thank you for your recent feedback on your stay at our hotel. Please accept my apologies for any disturbance that you experienced by the noise of running water. I am especially sorry that it interrupted your sleep. If you notified our front desk staff regarding this issue, they should have been able to accommodate you. I apologize since that did not happen in your case. We appreciate your business and hope that you would consider staying with us again. We would love the opportunity to provide you with a better guest experience. Thank you for choosing Best Western Plus The Inn at Horse Heaven. Sincerely, Pete L

"Very clean hotel nice amenities"

5
26/06/2017

Everything was clean along with the pool, staff and room. Tv, fridge and bathroom amenities all excellent. The only problems I had were the scent or odor of majiuana coming from the adjacent room for the last 2 night and not being offered the Best Western rewards sign up and the deals that would have came along with them.

"Going thru remodel"

3
22/06/2017

Check for progress on remodel, we were not told of this and our room was in need of it, carpet wrinkled (as it needed re-stretched), and had a cut in it. We did find items in the room that indicated it had not been cleaned completely. Ground floor windows were very dirty. Looks to be able to be a pretty good hotel when remodel is down.

ProsserManager, Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
Thank you for your feedback on your recent stay at our Hotel. I appreciate the information regarding our carpet and ground floor windows. We have been adding some beautiful greenery to our property, and with some of that work, we have experienced some extra dust. I will share your comments with our cleaning staff. Also, please accept my apologies for the issues concerning your room. I spoke to both our front desk and housekeeping staff, but I could not find the items that you left at our front desk. However, I appreciate you letting me know about your situation. Once our remodel is completed, I hope that you will allow us another opportunity to provide you with a better experience. Thank you for choosing Best Western Plus The Inn at Horse Heaven. Sincerely, Pete L

"Excellent Staff Help and Experince"

5
10/06/2017

The staff made our stay very well pleasing. They always welcome you with a smile and answered all questions we had. The Maids left our room always cleaned and left our AC on where we left the dial. Made coming "home" from work that much enjoyable to us. Very glad we got to experience the excellence of the Hotel and Staff even during the construction that was going on.

ProsserManager, Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
Dear brurdettek, Thank you for your recent review and encouraging comments regarding our staff, and our hotel. We are delighted to hear that your stay was well pleasing. It was our pleasure to serve you. We hope to see you again on your next visit to this area. Thank you for choosing Best Western Plus The Inn at Horse Heaven. Sincerely, Pete L

"Good locale for wine tasting"

4
08/06/2017

Nice central location to go visit all the wineries. Plus there is a vintner's village right down the road that serves several different local wineries. Room was ok. A little worn, but comfortable and clean. They are in middle of a remodel so expect the rooms to be upgraded. The hotel personnel were great and helpful.

ProsserManager, Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
Dear Sally B, Thank you for the nice review. We appreciate your feedback and are thankful for your business. We look forward to serving you again in the future. Thank you for choosing Best Western Plus The Inn at Horse Heaven. Sincerely, Pete L

"One night stand"

3
04/06/2017

There were 40 of us arriving via bus on Friday night. We departed at 9:00 on Saturday morning. Even though the hotel had our reservations, they were not prepared for a large group at breakfast in addition to other travelers. Not enough of anything and only one server to help out.

ProsserManager, Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
Dear T1313JOmarthab, Thank you for your recent review of our hotel. We appreciate your business, and were thankful to have you and the other members of your group stay with us. Please accept my apologies concerning the breakfast service that day. By 8am, we had the breakfast attendant, manager, assistant manager, and head of house keeping and maintenance all helping and working together to provide superior guest service. I hope that you would consider staying with us again, and allow us to provide you with a better experience. Thanks again for your comments. Sincerely, Pete L

"Nice amenities, poor access to room bldg"

4
04/06/2017

New and unfinished buildings. Comfortable rooms, plenty of free parking, nice self service hot breakfast, near freeway on and off ramps, nearby gasoline stations, restaurants, medical clinic, and highway rest area. Locked bldg. B access doors during daylight hours was a nuisance for carrying luggage and other items into the bldg.

ProsserManager, Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
Dear Y8406IBjamesb, Thank you for your feedback on your recent stay at our hotel. I appreciate the positive comments about our rooms and our property. I apologize for the inconvenience of the locked doors during the daylight hours. I will share your comments with the rest of my leadership team. Thanks again for choosing Best Western Plus The Inn at Horse Heaven. Sincerely, Pete L

"Surprize Gem"

4
25/05/2017

I was traveling for business in a nearby city and could not get a hotel room I was willing to stay at. I'm a government employee and have to stay at the government rate. This hotel was about 35 miles away. My room was a suite and had a full kitchen, living room, bedroom (separated by a half wall) and HUGE bathroom with a shower an separate jetted tub. They are in the process of a remodel, but the hotel was clean with easy access to the highway. There were several restaurants nearby. I was there for business, but the Hotel is in the heart of wine country, so if you are touring wineriers, I would highly recommend it.

ProsserManager, Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
Dear H1700KTjaneth, Thank you for the very positive review regarding your stay with us. I was glad to hear that you enjoyed your visit to our hotel, and were satisfied with your room. It was our pleasure to serve you. We hope to see you again next time you visit the area. Thank you for choosing Best Western The Inn at Horse Heaven. Sincerely, Pete L

"Remodeled but not there yet"

2
24/05/2017

In the process of a desperately needed remodel. Many parts of the hotel are under construction but it is still showing it's age and neglect. I had a remodeled room with old furnishings, the desk chair won't stay up and sinks to floor when seated. TV remote sensor had already fallen off the TV and had to fish it out from behind the dresser. Pool and hot tub in the main building looked aged. There are a few fast food and dine in restruants nearby, easy on and off the I-82 freeway. Plenty of room for large vehicle and trailer parking. Suitable for a quick business stay, not a destination stay yet. Pretty dirty and truck stop feel surroundings. Not pet friendly.

ProsserManager, Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
Dear Bob I, Thank you for your feedback from your recent stay at our hotel. Please accept my apologies for the issue with your desk chair and the TV remote. Both of those items ought to have been working properly during your stay. Your satisfaction is important to us. If you called our front desk staff, they should have been able to assist you in correcting those problems, or provide you with another room. The remodel that is currently under way, will provide our guests with a fresh, new look both inside and out. I hope that you would come back after the construction is completed, and give us another opportunity to provide you with a better experience. I noticed that you mentioned that we were not pet friendly. We do accept dogs at our hotel. Please give me a call if you have any other questions or concerns. Thank you again for your feedback and for choosing Best Western Plus The Inn at Horse Heaven. Sincerely, Pete L Assistant Manager 509-786-7977

"Very nice, still under renovation "

3
24/05/2017

The rooms had a mix of new and older furniture and nothing was run down. The carpet was new and, combined with other renovations, we ended up with a couple sore throats, but that is not really a big deal. The rooms had nice tvs, lots of channels, nice large refrigerators, and most importantly, was very clean. The bedding could do with a lighter top sheet, but other than that no real complaints.The free buffet breakfast was good as well.

ProsserManager, Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
Dear MplusA, Thank you for your review on your recent stay at our hotel. I appreciate the many positive comments and constructive feedback that you shared regarding your experience during your stay. We appreciate your business and hope to see you again on your next visit to the Prosser area. Sincerely, Pete L

"Probably the best place to stay in the immediate area"

4
22/05/2017

It was all pretty good. BIg renovation going on with new carpets laid, and pool maintenance. Didn't slow us down much because we weren't there for the pool (or carpet for that matter). Staff was excellent, friendly and helpful. Breakfast was more than adequate.

ProsserManager, Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
Dear Mark H, Thank you for your recent review of our hotel and the kind words regarding our staff. It was our pleasure to serve you. Thank you for choosing Best Western Plus The Inn at Horse Heaven. Sincerely, Pete L

"Excellent staff service"

5
19/05/2017

The staff was exceptional in accommodating us during our stay. The breakfast was excellent and the room comfortable. Good location for our visit to wineries, friends and family. Good value in a growing area of the state.

ProsserManager, Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
Dear Robert H, Thank you for your feedback and encouraging comments regarding our staff, breakfast, and accommodations. We look forward to serving you again. Thank you for choosing Best Western Plus The Inn at Horse Heaven. Sincerely, Pete L

"I highly recommend this hotel"

5
15/05/2017

We always stay at the Best Western Plus when we go wine tasting in Prosser, WA. The rooms are spacious and clean, the beds and pillows are comfortable. They have washing machines for guests to use and the pools are clean and clear!

"Religious prayers & slogans posted in the common areas & in the rooms is inappropriate for a major hotel chain!"

2
13/05/2017

We visited Prosser WA with friends for a wine-tasting weekend and stayed at the Best Western Plus because it had the best reviews for local accommodations. The good news is - the hotel staff are nice. The bad news is - the "in your face" religious prayers / slogans posted on the walls and left on the in-room desk are highly inappropriate for a major hotel chain. In addition, the hotel is under renovation and the facility was sub-par in its current condition. This was absolutely not worth the $140/night charges.

ProsserManager, Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
Dear M3012NGbrendad, Thank you for your recent review of our hotel. I appreciate the kind words concerning our staff. We have a great team here at Best Western the Inn at Horse Heaven. Concerning the religious prayers, I am sorry that you found them inappropriate. While we may have differing opinions on these prayers, I appreciate your feedback and will share your comments with the other leadership team. Sincerely, Pete L

"Very comfortable and clean"

5
07/05/2017

Very comfortable and clean Best Western. They are remodeling so be aware of that, but it looks very nice. The rooms are spacious. We were given an ADA compliant room and it was extremely comfortable. Check in and check out took under 5 minutes each and the staff that handled that were very friendly and efficient. We'll stay here again when we are back in town.

ProsserManager, Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
Dear Chris1963, Thank you for your recent review on tripadvisor. I was glad to hear that you enjoyed your stay with us and will be returning. Also, thank you for the feedback concerning our staff. I will share your comments with them. We appreciate your business and look forward to serving you again in the future. Sincerely, Pete L

"Great Service"

4
24/04/2017

This hotel is located right off the interstate, so it's easily accessible and there are a few restaurants and gas stations close by. Parking is plenty. They were under renovation for their lobby area but it didn't deter the quality of service or amenities. The room was good, we had problems operating the TV remote but it worked out. The hot tub is great and also has a pool. The breakfast was awesome with eggs, meat, biscuits/gravy, and waffles and all the other amenities for a full breakfast. It's a nice looking facility that is well kept. It's only 5 minutes from downtown which has many neat shops and eateries. We ate at Danny's Burger Ranch which is next to the local grocery store (you have to park in the grocery parking lot to go to the restaurant but well worth the price and food). The chowder is the best thing on the menu plus the ice cream, which it was great having Huckleberry ice cream. There is also a roller skating rink in town and a few coffee cafes. If you like boutiques there is a great one next the gas station just down the road from the hotel. It's high end women's items but they also have great gifts and delectable snacks. A great little town for the whole family.

ProsserManager, Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
Dear JOHNATHON M, Thank you for the great review, and positive comments concerning our hotel and the surrounding community of Prosser. We look forward to serving you again next time that you are in the area. Thank you for choosing Best Western Plus The Inn at Horse Heaven. Sincerely, Pete L

"Not worth the money"

3
23/04/2017

All of the employees were very nice and accommodating but there were things that made this hotel not worth 135.00 a night. The sink in the bathroom drained very slowly. The bathroom door did not latch. The shower would not shut off all of the way so if you wanted to you could not have taken a bath without it spraying on you. There was no body wash in the shower. At breakfast many items were out and I could not find anyone to request more. I would expect better service for this kind of money in Prosser WA.

ProsserManager, Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
Dear 706erinh, Thank you for the compliments concerning our staff. While I was happy to hear about the positive comments about our employees, I was surprised to hear about the problems with your sink, bathroom door, and shower. Our front desk staff is usually able to accommodate our guests with a different room should there be any issues with the overall satisfaction of that room. Please accept my apologies concerning these issues with your room. I printed out your comments and will make sure to share them with our maintenance supervisor. I hope that in the future you would give us another opportunity to provide you with a better experience. Thank you. Sincerely, Pete L Best Western Plus The Inn at Horse Heaven 509-786-7977

"Best in Town"

4
17/04/2017

Consistently comfortable and quiet and conveniently located. This is our go to hotel in Prosser. Meeting rooms are available. Indoor and outdoor pools. Breakfast is available. Sunny, very large rooms let you spread out and relax. Wifi is consistently good

ProsserManager, Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
Dear msankaran, Thank you for the encouraging words concerning our hotel. We are delighted that you enjoy staying here at Best Western Plus The Inn at Horse Heaven. It is our pleasure to serve you. We look forward to seeing you next time you are in the Prosser area. Sincerely, Pete L

"Wine trip"

2
15/04/2017

Disappointing stay, why we don't stay in motels, area is for wine no offers of where to go or free wine tasting options. We did not ask but did not feel staff welcomed conversation. Rv park is friendly, helpful and knowledgeable of the area

ProsserManager, Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
Dear peggyr75, I was sorry to hear that you experienced a disappointing stay at our hotel. We value your business, and understand the impact that customer service has on our establishment. I will use your feedback as a reference point when I talk with our staff to highlight the overall importance of guest service. Please accept my apologies for not exceeding your expectations. Sincerely, Pete L

"aannnual wine trip"

3
12/04/2017

the staff was great...but I wish I was informed about the construction work at booking....and who do you get rewards from best western the fact that i need to write 200 charctors iis just crazy and this is how i'm using the required space

ProsserManager, Owner at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
Dear W36660ZGfrankc, Thank you for the encouraging words concerning our staff. I am truly grateful for our entire team here at Best Western Plus The Inn at Horse Heaven. I appreciate your feedback concerning the current construction going at our property, and apologize for any inconveniences caused by the renovations at our hotel. I will talk to our front desk staff about informing our guests upon reservation of all the changes taking place here at our hotel. Also, it sounds like you were "cut short" on your comments. Please feel free to call me at the number below if I can answer any other questions that you may have. Thank you, Pete Lukoff Assistant Manager Best Western Plus The Inn at Horse Heaven 509-786-7977

"Just right for us!"

4
08/11/2016

A girlfriends getaway weekend and this BW was just right for our needs. We came for wine tasting and just to get a feel for what the area holds for future trips. I almost always choose BW+ as they tend to be a bit better than basic. Horse Heaven Inn did not disappoint. We will recommend and probably be back someday. Thanks for the nice, clean, comfortable room!

BWPlusTheInnAtHorseH, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
Thank you for staying with us at the Best Western Plus Inn at Horse Heaven. Please come again soon. George Miller General Manager Best Western Plus Inn at Horse Heaven

"Great weekday family visit"

4
06/11/2016

Since we have already stayed at the Best Western Grapevine Inn twice (and loved it) we decided to try this Best Western. This is a nice hotel, but not as nice as the Grapevine Inn. The room was nice, but much smaller. We travel with a 5 year old and a 2 year old, and they both have blow up beds. There wasn't a ton of room, but we made it work. There is an excellent Mexican Restaurant (although a bit spendy) across the street that my husband brought food back from. I wish this hotel had a couch and a coffee table so that the kids could have eaten on, but it didn't. This hotel didn't offer a light dinner like the other hotel does, but they do offer a spectacular breakfast. The lady who was working the area worked very diligently to make sure everything was stocked and clean. They had a breakfast sandwich station, which was pretty cool. The pool was very nice for the kids to use, and everything seemed pretty clean. I'm glad that we gave this property a try.

BWPlusTheInnAtHorseH, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
Thank you for staying with us at The Inn at Horse Heaven. We appreciate the kind words and hope that you come stay with us again. George Miller General Manager Best Western Plus The Inn at Horse Heaven.

"Nice place to stay"

5
29/10/2016

We enjoyed our visit here and liked the location as well as the services. The breakfast bar was very nicely presented and food was delicious. It saved us time for our busy day of local adventure! Will definitely stay here again. The room was clean and comfortable and parking was very convenient making for a safe environment for an out of town trip.

BWPlusTheInnAtHorseH, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
Thank you for your kind comments and we hope to see you again soon at the Best Western Plus Inn at Horse Heaven. George Miller General Manager Best Western Plus Inn at Horse Heaven

"Favorite place to stay in Yakima Valley"

5
20/10/2016

We love this hotel. Great location for wine touring. There are a number of wineries within walking distance. Close to the Red Mountain region too. Nice pool an hot tub. Comfy beds. Clean rooms. We have been staying here for many years, we always come back to this hotel.

BWPlusTheInnAtHorseH, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
Thank you for your kind comments. We are looking forward to seeing you again in the near future. George Miller General Manager Best Western Plus Inn at Horse Heaven

"Clean, convenient, good value with the usual pre-cooked breakfast"

4
17/10/2016

Clean, convenient, good value with the usual pre-cooked breakfast. Very large facility with easy, quiet, convenient parking. Nothing extra special but sometime no "surprises" is a good thing. Except for one irritating issue: liquid soap dispensers in shower that are EMPTY! I told them about it when I checked out. They asked: did you notify us when you had that problem? Ans: No, there was no phone in the shower. Dumb question. Other than that, I found the staff very friendly.

BWPlusTheInnAtHorseH, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
Z, I apologize for you running out of soap during your shower. Please come in again so that we can show you that we can meet your expectations or more. Thank you, George Miller General Manager Best Western Plus Inn at Horse Heaven

"A great place to stay in Washington's Wine Country"

5
16/10/2016

I stay at The Inn at Horse Heaven about once a month when I'm in town visiting my mom. I've stayed in hotels and motels all over the country and this is one of my favorites. The rooms are clean, comfortable and well appointed. The breakfast is delicious. And the staff are gracious, helpful and very friendly. Something I appreciate is that they are always making improvements to the rooms and public spaces. The breakfast has been improved in the last two years (love the pancake machine!). They put in better cable a couple of years ago and recently put in new cabinetry to hold the TV, refrigerator and microwave. The place is spotless and the beds are comfortable. Love it! I highly recomment The Inn at Horse Heaven!

BWPlusTheInnAtHorseH, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
Thank you for your kind comments, looking forward to your next stay with us here at the Best Western Plus Inn at Horse Heaven. George Miller General Manager Best Western Plus Inn at Horse Heaven.

"Paterson Wine trip"

4
04/10/2016

Time at the hotel was at a minimum but had a great time while there. The staff was excellent and very helpful. Hotel was very nice only negative was the ice machine in bldg 2 was broken and the conference room in that building seemed dated. Hotel was nice overall.

BWPlusTheInnAtHorseH, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
Thank you for your kind ratings. The ice machine was fixed and we are going through a complete renovation early 2017 which will update our conference room. Please come and stay with us again soon. Thank you, George Miller General Manager Best Western Plus The Inn at Horse Heaven

"Old smoking rooms that stink. Horrible breakfast."

3
01/10/2016

The hotel has changed to non smoking. The rooms that were allowed for smokers still reek of stale cigarette smoke. I was changed to a room that had not been used by smokers. Hot breakfast food does not get changed out when it is down to the last in the pan; breakfast was horrible.

BWPlusTheInnAtHorseH, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
We apologize for the odor in the room, we are taking steps to deodorize any room that has been smoked in. Also, I have talked to the cooks about the issues with the breakfast and changes are being made. Thank you for staying with us. George Miller General Manager Best Western Inn at Horse Heaven

"Be ready to be preached at"

2
27/09/2016

Room was super clean and comfortable. No complaints there. Lots of religious quotes on walls and in room. I feel it's important to respect peoples religious beliefs, but I expect to not be proselytized to at a place of business, unless that business is a church. I'm sure the owners intentions are good, but it was really offensive to me. I will NOT recommend this place to my friends.

BWPlusTheInnAtHorseH, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
I apologize for offending you, I would suggest in the future find a less Christian establishment.

"Good place to stay"

5
27/09/2016

We were on a one-night wine trip to Red Mountain. This hotel was appropriately named and just 10 miles from the wine region, with plenty of wineries and tasting rooms of its own, which we explored the next day. The hotel rooms were comfy - both couples were traveling with a dog, and the dog-friendly rooms were just as clean and comfy as any other room. Loved the hot tub outside our building. Internet was fast and accessible for all of our devices (5 in one room), lol.

BWPlusTheInnAtHorseH, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
Your kind comments are greatly appreciated. Please come again soon. Thank you, George Miller General Manager Best Western Plus The Inn at Horse Heaven

"Great home base for wine country"

5
26/09/2016

Definitely above average for a Best Western, and we really enjoyed our stay on a recent visit to Washington's wine country. Parking was plentiful, check in/out were easy, and the staff was very friendly. There are inspirational quotes scattered throughout the hotel which was a really nice touch. Our room was large and very clean. With only three lamps and dark carpet and walls the room seemed a little dark, but everything worked, the beds were very comfortable and we slept well. Breakfast was very good, with a large breakfast area and both hot and cold options. I really appreciated that they started breakfast at 5am rather than the usual 6 or 7. I never got to use the pools (they have both indoor and outdoor) but I did enjoy the sauna. Even though our room was facing the freeway, I thought the noise was minimal. Definitely get a room away from the truck stop though. If you're in a connecting room, be aware that the connecting doors are very thin. Our neighbors were pretty quiet but we were still able to hear every word of their conversation. The location seemed safe enough. Prosser's a pretty small town, so if you're healthy and tired of driving, you can walk pretty much anywhere you need to go. Overall this was a fantastic hotel and I'd be glad to stay here again.

BWPlusTheInnAtHorseH, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
Thank you for your kind comments. We look forward to seeing you again in the future. Much appreciation, George Miller General Manager Best Western Plus Inn at Horse Heaven

"Longer shower curtain please!"

5
24/09/2016

The hotel was great, comfortable, quiet, attractive, and centrally located.The service was great, staff was friendly, helpful, and attentive! However, the shower curtain in the bathroom was too short, causing the bathroom floor to be flooded...

BWPlusTheInnAtHorseH, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
Thank you for staying with us at the Best Western Inn at Horse Heaven. I will make sure that the right curtain is put in the room you stayed in. Thank you for your input. George Miller General Manager Best Western Plus Inn at Horse Heaven

"Prosser Best Western"

4
20/09/2016

Good location and nice breakfast room with good selection including ability to make a breakfast burrito and a big pot of oatmeal. Located close to several wine tasting rooms in Prosser. But check the pool before jumping in, a swarm of gnats filled the hot tub and pool which we did not notice at first because we went for a night swim. Other than that, was a great place to stay.

BWPlusTheInnAtHorseH, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
I apologize that mother nature stepped in and ruined your night swim. I will have a talk with her about that. Thank you for your kind comments and come again soon.

"OK"

3
17/09/2016

Our stay was good, it is a very nice hotel. I was mostly disappointed at the rate of $107 a night for a hotel in a very small town--which is a wine tasting destination--but not peak season. And I really struggled for hours to sign on to the internet before I finally called the front desk at 9:30 pm to find out I needed a password--the password should have been given to me upon sign in.

BWPlusTheInnAtHorseH, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
I have had a talk with the individual that checked you in as she should have informed you the password is on your key card envelope. Thank you for staying with us and please come again soon.

"Nice place to stay"

4
16/09/2016

We spent 2 nights in this hotel while we were visiting Yakima Valley wineries. The rooms were spacious and well kept. A nice surprise was the breakfast they had. It was above the normal "hotel hot breakfast". The staff was friendly, answered all our questions and gave us "free tastings" coupons.

BWPlusTheInnAtHorseH, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
Thank you for your kind comments and please come stay with us again soon.

"Great stay in Prosser"

5
03/09/2016

Simple small town perks. Nice breakfast, friendly vibes, rooms are very decent (especially compared to other hotels for similar prices in King County). It was just nicer than I expected. Modern rooms, nice amenities, close to all the other things in town..

BWPlusTheInnAtHorseH, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
Thank you so very much for your kind words. We hope to see you again in the near future. George Miller General Manager Best Western Plus Inn at Horse Heaven

"Spacious room but skip the "breakfast""

3
31/08/2016

A tale of two hotels. Check in staff very friendly, room very spacious and clean. On the other hand, the trucks running their generators next door starting at 4:30 a.m. made it difficult to sleep thereafter. And, the advertised breakfast? Don't bother. Watery oatmeal, cardboard waffles, frozen hard boiled eggs, powdered eggs, potatoes unrecognizable. Pick up a yogurt and banana instead and be done with it.

BWPlusTheInnAtHorseH, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
I apologize for the noise from the truck stop next door and the quality of the breakfast. We are implementing upgrades in the breakfast area soon. And thank you for your kind comments about the staff and the room. George Miller General Manager Best Western Plus Inn at Horse Heaven

"Wine Tasting excursion"

3
28/08/2016

Aside from the freeway traffic noise, stay was very pleasant. Hotels are limited in this small town, so this one is probably your best bet, even though it is right next to the busy freeway. Bed was very comfy, and the breakfast was adequate.

BWPlusTheInnAtHorseH, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
I apologize for the Freeway noise, and we appreciate your kind comments. Thank you for staying with us at The Best Western Inn at Horse Heaven George Miller General Manager Best Western Inn at Horse Heaven

"Great service"

5
25/08/2016

We love the location, right by many of the winery tasting rooms. The staff was great and went above and beyond to make us feel at home. The little town of Prosser is really cute and right in the middle of wine country. There are several winery tasting rooms within walking distance, ( Airfield and Thurston Wolfe to name a few), as well as some fast food options next to the hotel.

BWPlusTheInnAtHorseH, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
Thank you for the kind statements about The Best Western Inn at Horse Heaven. We are very happy that you enjoyed your stay with us and from our entire staff we hope to see you again soon. George Miller General Manager Best Western Inn at Horse Heaven.

"Best place to stay in Prosser"

5
14/08/2016

We stay here whenever we are in the area and we love it, no hassel, everything goes as it should the staff are very helpful and nice. We bring our pet and we have no problem with that. The breakfast needs to be upgraded as the eggs are grainy, and not very hot. We would reccomen this Hotel to anyone coming in the area for the Wineries, which they have many good ones. Just a short drive from the Hotel.

BWPlusTheInnAtHorseH, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
Thank you for your kind comments and suggestions. We appreciate your input and will be using it to improve your next stay with us at the Best Western Plus Inn at Horse Heaven. Thank you, George Miller General Manager Best Western Plus Inn at Horse Heaven

"I stayed here"

4
01/08/2016

Great hotel and near wine tasting. We were in room 101 which was near the kitchen and housekeeping. Noise started at 4:55 am which woke me up and continued until after 6:15 am. We have stayed here other times and it was perfect. Just ask to stay away from the front desk!

BWPlusTheInnAtHorseH, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
Thank you for staying with us at the Best Western Plus Inn at Horse Heave. I apologize for the noise you encountered in the morning, as we have a lot of early risers here at the hotel. I hope to see you again soon. Thank you, George Miller General Manager Best Western Plus Inn at Horse Heaven

"Best Western Plus The Inn at Horse Heaven, Prosser, WASHINGTON"

5
31/07/2016

Friendly staff, clean room and nice pools. Indoor and outdoor. Very accessible to the freeway. Felt safe walking from to the hotel at night from local restaurant. The breakfast was plentiful and the staff kept the breakfast area tidy.

BWPlusTheInnAtHorseH, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
Thank you for your kind comments and I am pleased that you enjoyed your stay with us at the Best Western Plus Inn at Horse Heaven. I will pass the comments along to all of the staff and we all hope to see you again soon. Thank you, George Miller General Manager Best Western Plus Inn at Horse Heaven

"Great property - easy access to the freeway"

4
22/07/2016

Our room was spacious, clean and very quiet. The sleep quality and bed/pillow comfort was great. The pool and hot tub facilities were wonderful. The free breakfast was super good. Even had some option food options.

BWPlusTheInnAtHorseH, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
Thank you for your kind comments. We will be looking forward to you coming back to the Best Western Plus Inn at Horse Heaven. George Miller General Manager Best Western Plus Inn at Horse Heaven

"Excellent, afforadable accomodations in WA wine country"

5
29/06/2016

We recently spent a night at the Best Western Plus Inn at Horse Heaven and truly enjoyed our stay. It was very handy to the ten wineries we visited during our two day mini-vacation. The rooms were spotless and quiet. We did not hear any noise from the neighbors at all. The front desk personnel was courteous and friendly. The breakfast had ample selections; waffles, breads, oatmeal, cold cereal, yogurt, breakfast meats, fruit, and beverages. There is inside and outside patio seating and I was impressed with how quickly the staff replenished the food plus tidied up the serving area. The mattresses and pillows were just the right firmness and for the first time in several weeks we woke up refreshed and without neck or back aches. One feature that we especially appreciated was the décor; the inn was decorated with positive statements of faith. We will certainly stay here again!

BWPlusTheInnAtHorseH, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
Thank you very much for your kind comments. All of us at the Best Western Inn at Horse Heaven have been working very hard implement the recommendations for improvement from our guests and to strive to exceed your expectations. Thank you, George and Doti Miller General Managers Best Western Inn at Horse Heaven

"Janice Cheek"

5
29/06/2016

The inn at horse heaven is a very nice place to stay. We stay there whenever we are in Prosser. We grew up in the area and it is nice to have a nice place to come to when we are visiting the area. Best Western is our go to hotels wherever we go somewhere. They have a free breakfast. Which is good.the staff are very friendly and do their job very well!. We will be staying there again in August.

BWPlusTheInnAtHorseH, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
Thank you for staying with us and appreciate the kind words. We are looking forward to seeing you in August. Ask for us when you get here Thank you, George and Doti Miller General Managers Best Western Inn at Horse Heaven

"Great Location and Well Maintained"

5
27/06/2016

I have not found such a well maintained and managed motel in this price range. Room included a hot self-serve breakfast. The room was very well maintained and clean. There were several HD channels on the television. Although close to the highway, noise was not a problem. Access to local wineries was excellent.

BWPlusTheInnAtHorseH, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
Thank you for staying with us and I am glad you enjoyed your stay. Hope to see you again soon. George Miller General Manager Best Western Plus Inn at Horse Heaven

"A bit pricey for what you get"

3
27/06/2016

The room was clean and comfortable and the bed with the foam topper was outstanding. But the staff wasn't particularly friendly. The included breakfast was OK, but not great. And we felt the hotel was overpriced compared to similar hotels we stayed in at Yakima and Pendleton on this trip.

BWPlusTheInnAtHorseH, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
I apologize for your treatment by the staff. If you could please respond with specifics as to what happened I would really appreciate it, so that I can make the appropriate improvements to make your stay with us more memorable. Thank you, George Miller General Manager Best Western Plus Inn at Horse Heaven

"Clean, comfortable Hotel"

4
22/06/2016

We've had the opportunity to stay at this hotel twice, seven months apart. The desk staff is friendly and accommodating. My husband was sad we arrived too late for cookies, so the desk clerk found him some packaged cookies. He was so excited! What fantastic customer service! The rooms are not fancy, but clean and comfortable. We will stay here again. Breakfast has more options than we've ever seen. Breakfast burritos was tasty.

BWPlusTheInnAtHorseH, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
Thank you for your kind comments. I hope you come again soon and the cookies are out. Thank you, George Miller General Manager Best Western Inn at Horse Heaven

"Comfortable and convenient"

4
21/06/2016

Good motel to stay to visit the Prosser and surrounding area wine country. Comfortable, well appointed room. The only problem was the internet flat out did not work. We didn't care enough to report it.

BWPlusTheInnAtHorseH, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
Thank you for staying with us at the Best Western Inn at Horse Heaven, I apologize for the system failure with the WiFi. I assure you that the system is back on line with back up parts available so that we do not have any issues in the future. Please come again soon. My apologies, George Miller General Manager Best Western Inn at Horse Heaven

"Prosser Trip"

5
07/06/2016

Stayed here many times before. The hotel is clean, rooms are comfortable and the staff is professional, friendly and helpful. This trip was similar except that we received a free night stay due to a very late arrival. This was a very pleasant surprise. I can always count on this BW for a great stay.

BWPlusTheInnAtHorseH, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
Thank you for your kind words and come again soon. George Miller General Manager Best Western Inn at Horse Heaven

"If I treated..guest like this..i'd be fired!!!"

2
07/06/2016

My boyfriend rented a room at this hotel so that I can come and see him he works for a construction crew normally he gets a discount he paid twice as much for this room to see me after a long hard day he comes in to take a shower and the shampoo Plus is filled with lemon scented dish soap as well as the shower gel. this is a dispensary they already have in the bathroom. I called and I complained because we couldn't even rinse it off. nothing was done !!! I was told the front desk would make a note of it and that the day manager would have applied a discount and that they were very sorry , but a discount was never applied I think if they're going to offer something to a guest that it actually be what they offer have shampoo and body gel in the shower not lemon scented Dollar Store dish soap !!! I work at a hotel if I treated a guest like this I would have been fired!!!

BWPlusTheInnAtHorseH, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
I assure you that we do not use dish soap in the shampoo dispenser, it is a citrus scented shampoo. We are discontinuing this product and have switched to a tea and honey shampoo. I was not notified of your experience and would like you to contact me at 509-373-7977 we can apply a discount to your account. Thank you, George Miller General Manager Best Western Inn at Horse Heaven

"Best ever"

5
02/06/2016

This hotel accommondations are of the best for the price that is charges. The rooms are very comfortable, nice size TV, a great bed, friendly staff and wonderful breakfast. It is also close to wineries and good restaurants. We highly recommend The Inn at Horse Heaven in Prosser WA

BWPlusTheInnAtHorseH, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
Thank you for your nice comments about our Best Western Inn at Horse Heaven, particularly about the breakfast. We have been working hard at improving the breakfast and we seem to have been hit and miss. But it looks like we might be on the right track now. Thank you, George and Doti Miller General Managers Best Western Inn at Horse Heaven

"Knocked Out of the Park!"

5
01/06/2016

We've been coming here for four years now to enjoy winery-hopping with RV friends. Their park is right across the street. The Inn is so accommodating. Check-in was a breeze. Only wish there was an elevator for when we had to heft our wine purchases to the room. We also heard complaints about the outdoor pool not being ready by Memorial Day week-end. But is was by Memorial Day. Beds were very comfortable. staff was always friendly. If Prosser is your destination, book at the Best Western!

BWPlusTheInnAtHorseH, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
Thank you so much for staying with us. We want to apologize for the outdoor pool, we delayed opening it due to the complete make-over of the parking lot. We did not want a mud hole from the construction. It's all up and running with a new and smooth parking lot, so come again soon and enjoy! Thank you, George and Doti Miller General Managers Best Western Inn at Horse Heaven

"Great customer service, clean hotel"

4
01/06/2016

My motorcycle battery was having issues. The manager of this hotel arranged for me to have an extension cord and parking space so I could plug in a charger. Saved me from a bad weekend. Great customer service. This hotel is very well maintained, clean, and everything in the room worked. It's quiet even though it is near the interstate. Breakfast was good and staff worked hard to keep it stocked and clean. Pool was nice and the hot tub was perfect. I would definitely stay here again when in Prosser.

BWPlusTheInnAtHorseH, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
From one rider to another, it was the least we could do and we were very happy to do it. Please come again soon, George & Doti Miller General Managers Best Western Plus Inn at Horse Heaven

"Barking Dog at 3:30 a.m. in next door room"

3
31/05/2016

Comfortable bed and room. Our toilet backed up daily. This establishment is pet friendly. Don't be surprised if you are awakened early in the a.m. by a barking dog. The staff shrugged it off. Their response is, "We're a pet friendly establishment." We stayed over Memorial Day weekend, and it was a crowded motel. If we got down to breakfast after 9:30 a.m. the sausage was all gone as well as most of the juices.

BWPlusTheInnAtHorseH, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
I apologize for the response you got from the front desk staff. It has been addressed. Not sure what time it occurred to talk to the individual directly as in Medallia you stated it occurred at 0630 and here its 0330. That is two different shifts at the hotel so I had to address this with everyone rather than the individual responsible. Thank you for staying with us, George & Doti Miller General Managers Best Western Plus Inn at Horse Heaven

"Good experience"

5
18/05/2016

This is a good place to stay in a rather remote area of Washington. Rooms are clean, breakfast was very good and staff is friendly. Several wine tasting rooms are only a short walk away. Wine OClock is an excellent restaurant close by.

BWPlusTheInnAtHorseH, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
Thank you for staying with us, and we hope the you come again soon. Take a look at the Prosser web site to see all of the events that we have going on this summer, as you may want to come and enjoy them. Thank you, George Miller General Manager Best Western Inn at Horse Heaven

"In Horse Heaven"

4
12/05/2016

This was a way stop for us on travel home from an extended road trip through WA, OR, CA and NV. I have stayed in Prosser before and the area is most interesting. Sorry we weren't staying longer this time. The BW Motel was a welcome stop for us. Location was convenient and easy to find. The amenities were excellent and staff friendly.

BWPlusTheInnAtHorseH, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
Thank you for staying with us and for your nice comments and recommendations. We have started alternating our traditional breakfast with breakfast burritos and breakfast sandwiches throughout the week. Once again I would like to thank you for staying with us and hope to see you again in the near future.

"Book early"

4
09/05/2016

We recently went to Prosser WA for wine tasting and found there are not many places to stay. So if you plan to go there my advise is to book early. That said the BW looked like one of the nicest motels there. It had nice accommodations; clean, comfortable, all the usual amenities plus an indoor pool and spa. The location is convenient and was quiet. The only drawback was that the breakfast was exactly the same all four mornings we were stayed but it was a complete hot breakfast so you could vary it some.

BWPlusTheInnAtHorseH, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
Thank you for staying with us. Yes it is a good idea to book early during the summer, we have several events in the area and book fairly quick. Once again thank you for staying with us and we hope to see you again soon. George Miller General Manager Best Western Inn at Horse Heaven

"Great hotel in Eastern WA wine country"

4
27/04/2016

Well-positioned hotel in Prosser, handy to several WA wine AVAs. Easy to find, solid breakfast to set you up for the day. Good beds, quiet room, blackout curtains. All in all, a good experience and we would return here again.

BWPlusTheInnAtHorseH, Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
Dear DeeTeeSeattle, Thank you for your evaluation of our Hotel. I'm glad to hear that you enjoyed your stay, and had a good experience. Thank you for the compliments concerning our breakfast, and our rooms. We appreciate your business, and look forward to serving you again in the future

"Girls weekend"

4
25/04/2016

The girls and I stay at this hotel every year for Spring Barrel. It has everything we need. Good price, location and service is always good. We will be back next year for the spring barrel so this will be the place we plan to stay again.

BWPlusTheInnAtHorseH, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
Thank you for your very kind comments. We will be looking forward to your stay next year (hopefully sooner) and you will see some of the renovations that we are doing and have planned for this year. Don't forget to book early as we tend to sell out those weekends.

"Spring Barrel"

3
25/04/2016

The hotel was okay, nothing special. We had what we needed for the most part except shampoo. The breakfast was good. The room was quiet. We had a good time. The shuttle taking us to the wineries from the RV park was most excellent and VERY helpful.

BWPlusTheInnAtHorseH, Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
Dear Renee W, Thank you for your feedback regarding your recent stay at our hotel. I was happy to hear that you had a good time visiting the area. I was also happy to hear that you enjoyed the breakfast, and found our rooms to be quiet. Thank you for letting us know about the shampoo. Running out of shampoo in our rooms is unacceptable. Please accept my apologies. I hope that you would allow us the opportunity to better serve you on your next visit. Thank you for choosing Best Western The Inn at Horse Heaven.

"Friendly, clean, & above all- comfortable!"

5
22/04/2016

This was our favorite place we stayed during our visit in the northwest. The rooms were very accommodating, clean & quiet. We checked in late Sunday night with our service dog with the kindest front desk clerk. Kids enjoyed breakfast. Overall a wonderful experience. Thanks for making our stay great!

BWPlusTheInnAtHorseH, Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
Dear Jenna P, Thank you for your response, and feedback on your recent stay at our hotel. We are delighted to hear your encouraging words concerning our rooms, breakfast, and the superior guest service you received from our front desk staff. If you are ever visiting the Northwest region in the future, please allow us the privilege to serve you again. Thank you for choosing Best Western The Inn at Horse Heaven. Pete Lukoff Assistant Manager

"Special Request honored"

5
14/04/2016

We stay at this particular motel often. We asked that we have a room in the main building, ground floor. Since we were using Best Western Rewards, was not sure we would receive what we requested. When we checked in they told us our request was honored. Loved the room with a real lounge chair. We slept longer than usual due to the comfort of the bed. Since we have stayed here numerous times we noted it appeared that many items we did not like in the past were updated. Cleaner everywhere and good customer service at the front desk.

BWPlusTheInnAtHorseH, Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
Dear Kay H, Thank you for the exceptional review. I am glad to hear that your request was honored. I was also happy to hear that you had a relaxing stay at our hotel, and took advantage of our comfortable beds. Thanks again for the nice compliments concerning our staff, and our property. We appreciate your business, and look forward to serving you again in the future. Pete Lukoff Assistant Manager

"Clean, Fresh, Quiet."

5
29/03/2016

Room was clean and fresh -- exactly as ordered -- corner room, high floor, double double. It's rare a hotel gives us everything requested on the reservation on the first attempt. Bravo! Breakfast was lovely. The cook takes special care to see that everything is cooked to perfection and seasoned nicely. Presentation of food is wonderful. Great selection of food -- couldn't have been better! I love the long breakfast hours for sleeping in late: ends at 10:30. Bravo again! Hotel sits right on the freeway - some but not all rooms face the freeway. I loved hearing the subtle sound (it is not loud) of cars and trucks whizzing by -- great "white noise" all night long. If you are into wine tasting, this hotel is perfectly located to do a lot of wine tasting at nearby wineries. Fun! Staff was ultra-accommodating! There was a mixup on our date - but it was handled seamlessly. Probably was my error. . . Great beds. Ultra comfortable recliner. Room temp was constant (not always the case in hotels when there's a wall unit.)

BWPlusTheInnAtHorseH, Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
Dear BonkyConk, Thank you for the great review. I am pleased to hear that we were able to accommodate all of your requests. Your compliments, and kind words about our staff, room comfort, breakfast, the convenient location of the wineries, and even a positive outlook on the traffic, or as you referred to it: “great white noise” were encouraging. Thank you for choosing Best Western The Inn at Horse Heaven. We look forward to serving you again in the future. Pete Lukoff Assistant Manager

"Please look at RM 101"

3
16/03/2016

Stayed here after a long 16 hour day of driving. Only king room available was a handicap room. That works as long as the bathroom is clean, free of mold and the shower works. We were too tired to complain but somebody needs to look at room 101 bathroom. It's dirty shower seams and leaking all over the place shower head are just not acceptable. Other than that- the bed worked!!

BWPlusTheInnAtHorseH, Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
Dear jjb99683, I appreciate your feedback concerning room 101. I apologize for any inconvenience that was caused during your stay. Immediately after receiving your review, our housekeeping and maintenance staff corrected those issues that you listed. I'm sorry that we were unable to correct this problem while you were here. Thanks again for the feedback, and making us aware of the necessary attention needed in this room.

"a place to rest for a big day"

5
13/03/2016

after a hard days work my company has chose best western horse heaven a place to rest there employees, to rest up for another 12 - 14 hr day. ive never have had a problem calling ahead for a room its always there.the motel is surrounded by several eating places within walking distance which is nice.

BWPlusTheInnAtHorseH, Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
Dear Gary T, With a variety of hotels to choose from, we appreciate your business. We thank you and your company for choosing Best Western The Inn at Horse Heaven. I'm glad to hear that you are getting that much needed rest when staying at our hotel. It is our pleasure to serve you and your co-workers. Thank you for the nice review. Pete Lukoff Assistant GM

"Great Staff - Convenient location"

5
12/03/2016

We were on our way to Richland WA and found this Best Western to have better prices than the hotels we were looking at in Richland. Being unfamiliar with Richland WA we didn't want to drive around looking for our hotel once we got there. This Best Western is conveniently located right off the highway, and is a short distance from Richland. The price and quality of this Best Western makes it a perfect choice! The rooms are comfortable and VERY clean! We will stay here again for sure!

BWPlusTheInnAtHorseH, Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
Dear Katherine326, Thank you for your feedback and review of our hotel. I am happy to hear that you were satisfied with the rate you received, and chose our hotel for your stay. Thank you for the compliments concerning our staff, along with the great review on the comfort, and cleanliness of the rooms. I will extend your appreciation to our entire staff. We look forward to serving you again. Pete Lukoff Assistant GM

"Clean rooms, but not modern"

3
10/03/2016

The hotel makes a lot of effort to keep their place clean, the downside is that the hotel is very old feeling and lacks the more modern amenities at other hotels. A real mom and pop feel at this place.

BWPlusTheInnAtHorseH, Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
Dear Melisa P, Thank you for your review of our hotel. I am glad to hear that you were satisfied with the cleanliness of our property, and that we provided that “mom and pop feel” during your stay. Thank you also for the feedback on our amenities. I will share these comments with my other management staff for consideration as we discuss, and plan for future enhancements to our property.

"Relaxing"

5
24/02/2016

This Hotel was just as clean as could be! Workout room was very nice! To cold for outdoor pool, but had a very nice and warm indoor pool and hot tub! No need to bring towels down to it, they have plenty. Slept great even though we were right next to a truck stop! We are over the road team trucker's and when we get a chance to get out of truck, we like it to be nice and clean and quiet! Never seen a Hot Breakfast like this! Yummy for sure!

BWPlusTheInnAtHorseH, Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
Dear Diane P, Thank you for the excellent review. We have been blessed with an incredible staff who work hard to keep all our rooms especially clean, and our amenities in good working condition. I was also glad to hear that you slept well, and enjoyed our hot breakfast in the morning. If you are traveling through the Prosser area in the future, it would be our pleasure to serve you again. Thank you for choosing Best Western The Inn at Horse Heaven. Pete Lukoff Assistant Manager

"Disappointing"

3
22/02/2016

Booked a king bed on a recent trip to Prosser. The room was nice. Unfortunately, the pillows on the bed were small and didn't have much to them. So what could have been a pleasant stay was overshadowed by a terrible night's sleep. When I book a king size bed, I expect decent size pillows. We complained but the clerk didn't appear to care much. This stay was not up to what we've come to expect at a Best Western hotel.

BWPlusTheInnAtHorseH, Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
Dear Wspmf1, I can say without hesitation that in the “hotel biz” a comfortable night's sleep is a major part of what we are trying to offer our guests. As it sounds like you were unable to find one at our property, I am truly sorry. As part of Best Western's family of hotels, we are obliged to continually evaluate the quality of our linens and pillows, and replace them when necessary with industry proven standards for such items. We appreciate guest feedback of this sort as it lets us know what matters to guests when they visit our property. We will take this review, and your comment card into consideration as we assess comfort options for our king size rooms. Thank you. Pete Lukoff Assistant Manager

"Impressive breakfast"

4
15/02/2016

Very clean hotel, comfortable bed, all of the staff was very helpful. We were very impressed with the continental breakfast! We will definitely be back to stay again. Our only complaint was the refrigerator was very loud

BWPlusTheInnAtHorseH, Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
Dear JimandMissy R, I was encouraged to hear the positive feedback about your experience at our hotel. I am glad you enjoyed the breakfast. I am especially happy to hear that we will have the pleasure to serve you in the future. I will make sure to mention the refrigerator noise to our maintenance staff. Thanks again for your review. Pete Lukoff Assistant Manager

"Good place to crash."

4
12/02/2016

Not a lot to say, good clean room, nice staff. Not a bad place to stay if your in the area. I stayed here for an extended period while looking for regular housing (took a job in the area). The staff was nice, the room was clean, I'm not a real fan of hotel living. But this was pretty good.

BWPlusTheInnAtHorseH, Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
Dear Isaiah S, Thank you for taking the time to provide us with some feedback on your recent stay at Best Western The Inn at Horse Heaven. It is true, hotel living can be a challenge. I am glad to hear that your overall stay went well. I'm also encouraged to hear about the compliments concerning your room and our staff. I wish you well in your new job. Pete Lukoff Assistant General Manager

"The Inn at Horse Heaven, Heavenly"

5
08/02/2016

The Inn at Horse Heaven, Best Western PLUS, is new, clean, with a friendly and efficient staff. The room was clean and comfortable. Did not use them, but there was a nice pool and hot tub available, with sauna in adjacent building. The breakfast was well appointed. I will definitely be staying at this hotel again!

BWPlusTheInnAtHorseH, Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
Dear Portia2272, Thank you for the excellent review. I am glad to hear about the positive feedback on our rooms, amenities, and our staff. We appreciate your business, and look forward to serving you again on your return to the Prosser area. Peter Lukoff Assistant General Manager

"My Stay"

4
31/01/2016

Overall I had a very enjoyable stay. I especially enjoyed the hot breakfast service. I would definitely recommend this hotel to friends and family. I was here on business and it was in close proximity to my meeting location.

BWPlusTheInnAtHorseH, Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
Dear Sonya P, Thank you for taking the time to review our Hotel. I'm glad to hear that you enjoyed your stay, and found our hotel to be a convenient location for your business meetings. I am also encouraged to hear that you would recommend our hotel to friends and family. We appreciate your business. Thank you for choosing Best Western The Inn at Horse Heaven. Peter Lukoff Assistant GM

"Great basic hotel"

5
29/01/2016

We stay here pretty often to visit the wineries and it's conveniently located just down the street from a few of the wineries and tasting rooms. Starbucks is just down the street also. Clean room, friendly staff, comfortable bed, great breakfast - all the basics.

BWPlusTheInnAtHorseH, Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
Dear Joseph R. We are grateful for the nice review. I was also glad to hear about your positive comments concerning our staff, the rooms, and the breakfast. We are encouraged to hear that you choose our Hotel on a regular basis. We appreciate your business, and look forward to serving you in the future. Thank you for choosing Best Western The Inn at Horse Heaven. Peter Lukoff Assistant GM

"Very nice rooms - skip the breakfast"

4
19/01/2016

The hotel has been updated. The rooms are very well outfitted. The bed and linens are especially good. Wi-Fi worked well. Staff are pretty friendly and helpful. The breakfast, however, is awful. Bland and tasteless, obviously not prepared fresh. Just reheated and probably pre-packaged. The price is a bit on the high side.

BWPlusTheInnAtHorseH, Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
Dear Robert C., Thank you for the comments concerning your recent stay at our hotel. I was glad to hear that you found our rooms to be well outfitted, and enjoyed the comfort of our bed and linens. I was also happy to hear that our staff was friendly, and helpful. While I appreciate your above average review of our hotel, I am sorry to hear about your experience with our breakfast. Your opinions contrast somewhat to many of our other reviewers' positive comments about our breakfast, but nonetheless, we will continue our efforts to implement new ideas in order to provide an outstanding guest experience in the breakfast room. Please accept my apologies. Thanks again for your feedback. Peter Lukoff Assistant General Manager

"Outstanding all the way around"

5
04/01/2016

This has got to be one of the most beautiful, and clean Best Westerns I have seen. The room is large and very comfortable. The breakfast buffet is just that. They had sausage, scrambled eggs, muffins, waffles, and so much more. This has been a wonderful experience and the staff is exceptional. I do not think you will be disappointed staying here.

BWPlusTheInnAtHorseH, Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
Dear DLLH, Thank you for the great review!! We are encouraged by your comments. I am delighted to hear that you had a wonderful experience, and that our staff provided you with exceptional service. It was our pleasure to serve you. If you travel through the Prosser area in the future, please allow us the privilege to serve you again. Thank you for choosing Best Western The Inn at Horse Heaven. Sincerely, Peter Lukoff Assistant Manager

"Great place"

5
29/12/2015

Very nice large room. Clean and comfortable with a nice desk to work at and a recliner. Our room had microwave and fridge. Check in was great. Pet friendly hotel which is a plus. Easy access with plenty of room to park our semi with a 53 ft trailer. Nice break from the road. Thank you!

BWPlusTheInnAtHorseH, Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
Dear Jackie H, Thank you for the nice review. I am glad to hear that you enjoyed your stay with us. We are encouraged by your comments, and appreciate your business. If you ever find yourself traveling through the Prosser area in the future, we would love the opportunity to serve you again. Thank you for choosing Best Western The Inn at Horse Heaven. Sincerely, Peter Lukoff Assistant Manager

"Pleasant stay"

5
28/12/2015

We have never had a bad experience at a Best Western Hotel. This one was no exception. We were in town for a family wedding. We have stayed almost exclusively at Best Western hotels while traveling Europe, The U.S. and Canada in the last six years.

BWPlusTheInnAtHorseH, Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
Dear Stephen N, Thank you for sharing with us, and others about your positive experience with Best Western Hotels. I am happy to hear that we, along with other Best Western Hotels, are providing you and your family with superior guest service. If you are ever in the Prosser area in the future, please allow us to serve you again. Thank you for choosing Best Western The Inn at Horse Heaven. Pete Lukoff Assistant Manager

"Close to wine tasting rooms"

4
17/12/2015

We spent a weekend here. It is within walking distance to the tasting rooms although some may find it too far. The room was very clean and comfortable. The complimentary breakfast is outstanding. They have biscuits & gravy, Belgium waffles and sausage along with your traditional complimentary items. We have already booked our next trip back!

BWPlusTheInnAtHorseH, Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
Dear Meandruth, Thank you for the encouraging review from your recent stay at our hotel. We are glad that you enjoyed our breakfast. We also appreciate the feedback concerning the comfort, and cleanliness of your room. I will share your response with my other team members. We look forward to serving you again on your return trip. Thank you for choosing Best Western The Inn at Horse Heaven. Pete Lukoff Assistant Manager

"just a nice stay"

5
12/12/2015

one of the best places to stay, staff is great. I drive 45 miles out of my way to stay here. There are all kinds of food options here from fast food to restaurants . There is a coffee place down the street. Easy on off the freeway. This is really a good place stay, I drive for a living and have stayed in a lot of hotels and motels. This is by far one of the best in my book.

BWPlusTheInnAtHorseH, Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
Dear Joseph E, Thank you for the positive feedback on your recent visit to our hotel. We are encouraged to hear that you enjoy staying with us here at Best Western The Inn at Horse Heaven. With a variety of other hotel accommodations to choose from, We are also encouraged to hear that you are willing to drive an extra 45 minutes to stay at our hotel. We appreciate your business, and look forward to serving you again in the future. Peter Lukoff Assistant General Manager Best Western The Inn at Horse Heaven

"Very convenient, quality stay"

4
11/12/2015

The hotel is located very conveniently to many wineries in the area, the Chukar Cherry tasting room, and be sure to stop in at Garcia's for great local Tex-Mex food in Grandview, just down the road! The room is quiet, nice bed, slept well, the breakfast was really nice, with take away fruit and breakfast sandwiches one morning, and a Starbucks right there that stays open until 8:30 pm! Nice for traveling! AND, it has an elevator, which is always a plus!

BWPlusTheInnAtHorseH, Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
Dear 875terrih, We appreciate your comments and positive feedback concerning your recent stay here at Best Western The Inn at Horse Heaven. I am happy to hear that our accommodations provided for a memorable experience. If you ever return to the Prosser area, it would be our pleasure to serve you and your family again. Thank you for choosing Best Western The Inn at Horse Heaven. Sincerely, Pete Lukoff Assistant GM Best Western The Inn at Horse Heaven

"Always a comfortable bed"

5
29/11/2015

We come from Seattle at least 3 times a year to do wine tasting in the Yakima Valley. The Best Western at Horse Heaven Hills is the perfect place because its situated in the middle of the valley. Great for tasting both east and west of center. Its not luxury but its always clean and has a comfortable bed. We sleep on a tempurpedic at home and don't have a problem with this bed which has a nice pillowtop effect. We wake refreshed without stiffness. Overall a great place to stay!

BWPlusTheInnAtHorseH, Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
Dear sunseekersSeattle, We appreciate the positive feedback concerning our Hotel. With a variety of lodging choices provided throughout the Yakima Valley, we are happy to hear that you feel at home here at Best Western The Inn at Horse Heaven. I am also glad to hear that you found our rooms to be clean, and our beds to be comfortable. Thanks again for the nice review, we look forward to serving you and your family next time you are traveling through the Yakima Valley. Peter Lukoff Assistant General Manager Best Western The Inn at Horse Heaven

"Can't do any better"

5
21/11/2015

We often stay at this Inn when visiting family in Prosser, and our experiences have always been positive. The staff is friendly and helpful, and the service efficient. The rooms are well equipped with iron and ironing board, coffee and tea, refrigerator. Rooms are spacious and beds comfortable. It's real value for money.

BWPlusTheInnAtHorseH, Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
Dear Nguigmi, Thank you for the nice compliments and evaluation of our Hotel and its staff. I am glad to hear that you are comfortable here at Best Western The Inn at Horse Heaven when visiting your family in Prosser. It is our pleasure to serve you and your family. We look forward to having you return next time you are in the Prosser area. Sincerely, Peter Lukoff Assistant General Manager

"clean"

5
18/11/2015

Very clean and quiet. The air worked great, set the temperature and it was good to go all night. Breakfast was very good. Everything was well stocked and once you got up they cleaned the table right away. Parking was very easy and big spaces. Pool area was very clean. If you are looking to stay with family I would choose this hotel. Make sure you ask to stay in the main building so you will be close to the pool.

BWPlusTheInnAtHorseH, Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
Dear W7541CVjohnc, Thank you for your recent visit to our Hotel. I would also like to extend a thank you for the many nice comments that you shared in reference to your stay with us. We appreciate your business, and are glad that you chose Best Western The Inn at Horse Heaven. If you are ever in the Prosser area, we would love the opportunity to serve you and your family again. Thank you. Sincerely, Peter Lukoff Assistant General Manager

"Hotel Stay"

5
09/11/2015

The Hotel was beautiful the rooms are Beautiful the bed was amazing and the Breakfast was great. I recommend this Hotel to anyone. everyone was polite and friendly. it was a great experience and I will use this Hotel in the future.

BWPlusTheInnAtHorseH, Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
Dear Kathleen M, Thank you for your kind words, and outstanding review of our Hotel. It is our desire to provide our guests with a memorable experience, and to have them return in the future. I am glad to hear that you will recommend us to others. We appreciate your business, and look forward to serving you and your family next time you are in the Prosser area. Thank you. Sincerely, Peter Lukoff Assistant General Manager

"Great stay in the wine country"

4
03/11/2015

BW Inn at Horse Heaven in Prosser is a great base for exploring Washington's wine country. It's a quarter mile from a dozen tasting rooms, and Wine O'Clock, the best restaurant in the Columbia valley. Taste all you want, and you can walk back to your room!

BWPlusTheInnAtHorseH, Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review
Dear BillD033, Thanks for staying with us at Best Western The Inn at Horse Heaven, and using us as your base for exploring Washington's wine country. We appreciate your business and look forward to serving you again in the future. Sincerely, Peter Lukoff Assistant General Manager

"Generally Happy"

4
30/10/2015

This hotel was quiet and clean. Friendly staff. Good location near food and gas. There were only two things I think they could improve. The first is that the pool has a strong smell of chlorine that permeates part of the lobby and main hall. The second is that the room needs a makeup mirror in the bathroom.

"Bad breakfast"

3
24/10/2015

I quit breakfast after 2 days , even fruit is not fresh in the middle of so many farms around , omelette from bottle ? I had a feeling I am not welcome there , front desk person (young girl) was very unprofessional Maybe wrong day , wrong place Who knows ??

"Hotel"

3
24/10/2015

Flies in the room, internet works very poorly, breakfast items were cold, coffee was cold, some breakfast items were still partially frozen. Staff was kind and caring. They helped with the problems. Pool was clean

"Nice stay"

5
20/10/2015

Great breakfast with lots of choices. Th juccuzi hot tub was clean and water was not too hot. We had a very comfortable bed and quiet room. The hotel is easy to get to and close to the wine tasting. Room was nice and clean and the wifi worked great.

"decent hotel"

3
14/10/2015

rooms were a little dated but clean, beds were soft. but staff was great, all of the amenities were working, complimentary breakfase was decent. Said they would add part of our party to a wait list, they were booked when they made reservations, and they managed the wait list very well.

"Not the Best"

3
13/10/2015

Was very difficult to contact these people. Conformation number did not work. Charge card reader did not work @ check in. Paid cash. Room above ours in bldg B had A/C condenser dripping onto the enclosure on our A/C enclosure making a drumlike sound for about 2 hours. I finally made a pad out of paper to let drops fall quietly. When checking out I told the desk clerk about it and her response was "Oh yeah, we've had a few other complaints about that". Really? why don't you fix it? Room was clean but not worth $120.00 per night..

"Great place to stay"

5
12/10/2015

Comfortable beds, nice selection at breakfast, service was friendly, and clean rooms. I will stay here again. Close to wine tasting rooms where walking was an option. Right off the highway so easy to find but the room was quiet.

"The Wine Crush in Area"

5
12/10/2015

Very nice room with plenty of space to move around. Very clean room with extra bedding and many pillows, Nice Frig, TV, Coffee Maker. Lot's of items to choose from for Breakfast. Great friendly staff, Will look forward to returning.

"You don't get what you pay for"

2
28/09/2015

Our room was to be a suite and we were put into an apartment. This was for us a lesser room and was falling apart. From a toilet that broke and was not fixed at 10am when we called (after a long we came back to a toilet that still was not fixed at 9pm so we called again and had to have someone come over to fix it ). To a room that smelled even with the windows open and a bathroom door that was rooting and kitchen cabinets that had trim falling off. Just so you know, you can do better for the money so do it. We will not stay here until upgrades are made.

"Nice hotel in a great little town"

4
22/09/2015

What a handy place to stay when the wineries are your main focus for visiting Prosser, WA. There were four of us girls and one complete gentleman that kept us organized and on task which was wine tasting. The hotel was clean and very accessible to all things Prosser. The four of us stayed in one room in Building Two and our friend stayed upstairs in the main building. The room was very large - even for all of us! The shower had great pressure and the water closet was quite roomy. And, the separate vanity and mirror came in handy when we were getting ready in the morning. Breakfast was included in our stay and featured scrambled eggs, sausage, biscuits and gravy, a variety of breads, fruit, yogurt and cereal - not to mention coffee with many different creams to choose from. For the four of us, we paid $122 a night and thought it was a bargain ... more to spend on wine ;0)

"Vacation"

5
21/09/2015

This was an excellent Hotel, very clean & nice looking which made us relax more. We had a little dog & they didn't put us in another room for only pets which is usually dirty most places. We loved having a clean & well kept room, thank you.

"Friendly"

5
17/09/2015

Very friendly people, nice clean room. Close to the vineyards, restaurants. Great value, especially when you take advantage of two stays and get $25 back. We will always stay here when we are in Prosser.

"Prosser Wine Country"

4
15/09/2015

Our first visit to Yakima area wine county was great! Hotel was comfortable and affordable. Breakfast was typical but good. Why is there never bacon, only sausage? Two pools and hot tubs but water was not very warm in outdoor pool. Only stayed one night. Town was historic and fun to see. Our favorite winery was nearby and we had a wonderful dinner not far from the hotel.